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Closest to Labor Op Use - 08/09/2011
Every warranty administrator or service manager has encountered a repair situation where no labour operation exists for the repair. This is when the use of a "closest to" labour operation comes into play. A closest to labour operation is the labour operation...
One Labour Operation or Two? - 05/12/2010
... defects and specific repair data that wasn't easily available in WINS. In the WINS system only the labour operation, the failed part number, and any entered comments were all that GM had to understand what warranty repairs were made without actually...
Labour Operation Overlaps - 09/19/2011
... Before GM began tracking the use of the "R" code, dealers had to avoid using overlapping labour operations to avoid frustrating claim rejects. This led many to question how best to handle overlaps and if there were any steps that could be taken to identify...
New! Vehicle Health Management (VHM) - 11/25/2014
... of six characters.The nine Service Message Identifiers and their correlating bulletin specific labour operations are as follows:SAC001: Predicted Starting and Charging-Battery-Low Cranking Capacity Due to Shorted Cell -- Labour Operation: 4080568SAC002:...
Global Labour Code Exceptions - 05/14/2013
With the change to new Global Labour Codes that began this month, making an adjustment on a transaction that was originally paid prior to May 3rd will no longer be possible. The Global Warranty Management system will no longer recognize the labour operations...
LABOUR OP HELP - 12/18/2009
IM LOOKING FOR A LABOUR OP FOR A TIRE INFLATOR KIT,ON A G8 GT 2009.I CANT FIND A RELATED LABOUR OP EITHER.PART GROUP 05.880.HELP ME PLEASE
Re: LABOUR OP HELP - 12/18/2009
I COULDN'T FIND LABOR OP FOR PONTIAC, I USED LABOR OP E0645 FOR CADILLAC CTS TIRE COMPRESSOR, THAT MAY WORK?
Re: LABOUR OP HELP - 12/21/2009
Thanks I'll Try That And See What Happens
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: NEW WIRING LABOUR OP - 06/24/2010
I believe its in SI under Service Manual/Bulletins, Power & Signal Distribution, Wiring Systems & Power Management, Schematic and Routing Diagrams.
Re: NEW WIRING LABOUR OP - 06/25/2010
I have been asking the techs to find the document and provide me a copy to attach to the RO (jobcard) and mark where they made the repair. It saves me loads of time. Refer to TSB 10-00-89-005 for more info.
GLC Labour Op Update - 06/19/2013
GM recently released the new GLC format for commonly used maintenance programs.Cadillac Premium Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac...
Wiring Repair Labour Op Bulletin - 12/19/2014
Bulletin 10-00-89-005 has been updated to version "D" to include the 2015 model year and to add labour codes. Labour operation 5430010 has been added to the list of available wiring operations. The operation is for body ground stud or nut repairs or replacements....
Service Programming System Warranty Transactions - 08/30/2012
... and an added reference to the module programming and setup in the service manual.There are 18 labour operations listed in the bulletin, which are also found in the LTG, for module programming. Modules are programmed using the TIS Service Programming...
Related Documents - 12/19/2014
... announce an enhancement to Service Information that would allow technicians to select the correct labour operation based on the repair procedure they used in SI. GM states in the Service P&P manual that technicians are not allowed to assign labour...
Updated CCND Labour Operations - 12/19/2014
Concern Not Duplicated labour operations were created years ago as a means to pay a technician for their time involved in attempting to diagnose a customer's concern. It was also the intent back then, and still now, to provide a labour operation that...
The Rookie Corner - 11/17/2011
... normally associated with learning these tools.Getting the right information, documentation and labour time is essential for successful warranty claims submission. As a warranty rookie I looked to one tool that I still use today to find essential repair...
Concern Not Duplicated - 05/14/2013
Many service managers have an aversion to using customer concern not duplicated labour operations. Their concerns are legitimate: If the customer receives a survey as the result of their service visit where their concern was not duplicated, thus not repaired,...
You're Being Watched! - 06/08/2011
... but the restrictions on these types of repairs are still the same. Warranty transactions with labour operations that are in one way or another related to a labour operation that has been performed in the previous 12 months will reject. Correcting this...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... up the Maintenance Program (US). Available Programs include: Business Maintenance Plan: Two labour operations, one for dexos1 and the other for diesel oil are listed with the allowable dollar reimbursement, submitted in miscellaneous net item.Chevy...
Nitrogen Oxide Sensor - 01/28/2014
... administrator prior to replacing the component. The warranty administrator found the appropriate labour operation in SI-4026070.Engine Controls and Fuel - 6.6L (LGH or LML)15. 4025830: Exhaust Pressure Differential Sensor Replacement16. 4025840: Exhaust...
Service Information and Labour Operations - 08/09/2011
It's not new that technicians are not allowed to assign a labour operation to a repair they just made. Among other places, the Policies and Procedures Manual spells this out in Article 1.6.2.12. However, beginning with the 2010 model year, Service Information...
The New LTG: 7 Digit Global Labour Code - 01/24/2013
Beginning in the second quarter of 2013, labour operation numbers, as we have known them for many years, will be changing. As GM transitions toward a Global environment, the dealer body will continue to see change, from a Global vehicle body structure,...
Dealership Empowerment and Correct Documentation - 01/19/2012
... customers and you document, document, document. Below are the three most common specialized Z labour operations that are used for claim reimbursement. There has been a recent clarification announced as to how they should be used. Z7410 - This...
Reject of the Month - 02/07/2012
Error 825: Labour code F9726 is not covered by service contract or special coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation,...
Every warranty administrator or service manager has encountered a repair situation where no labour operation exists for the repair. This is when the use of a "closest to" labour operation comes into play. A closest to labour operation is the labour operation...
One Labour Operation or Two? - 05/12/2010
... defects and specific repair data that wasn't easily available in WINS. In the WINS system only the labour operation, the failed part number, and any entered comments were all that GM had to understand what warranty repairs were made without actually...
Labour Operation Overlaps - 09/19/2011
... Before GM began tracking the use of the "R" code, dealers had to avoid using overlapping labour operations to avoid frustrating claim rejects. This led many to question how best to handle overlaps and if there were any steps that could be taken to identify...
New! Vehicle Health Management (VHM) - 11/25/2014
... of six characters.The nine Service Message Identifiers and their correlating bulletin specific labour operations are as follows:SAC001: Predicted Starting and Charging-Battery-Low Cranking Capacity Due to Shorted Cell -- Labour Operation: 4080568SAC002:...
Global Labour Code Exceptions - 05/14/2013
With the change to new Global Labour Codes that began this month, making an adjustment on a transaction that was originally paid prior to May 3rd will no longer be possible. The Global Warranty Management system will no longer recognize the labour operations...
LABOUR OP HELP - 12/18/2009
IM LOOKING FOR A LABOUR OP FOR A TIRE INFLATOR KIT,ON A G8 GT 2009.I CANT FIND A RELATED LABOUR OP EITHER.PART GROUP 05.880.HELP ME PLEASE
Re: LABOUR OP HELP - 12/18/2009
I COULDN'T FIND LABOR OP FOR PONTIAC, I USED LABOR OP E0645 FOR CADILLAC CTS TIRE COMPRESSOR, THAT MAY WORK?
Re: LABOUR OP HELP - 12/21/2009
Thanks I'll Try That And See What Happens
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: NEW WIRING LABOUR OP - 06/24/2010
I believe its in SI under Service Manual/Bulletins, Power & Signal Distribution, Wiring Systems & Power Management, Schematic and Routing Diagrams.
Re: NEW WIRING LABOUR OP - 06/25/2010
I have been asking the techs to find the document and provide me a copy to attach to the RO (jobcard) and mark where they made the repair. It saves me loads of time. Refer to TSB 10-00-89-005 for more info.
GLC Labour Op Update - 06/19/2013
GM recently released the new GLC format for commonly used maintenance programs.Cadillac Premium Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac...
Wiring Repair Labour Op Bulletin - 12/19/2014
Bulletin 10-00-89-005 has been updated to version "D" to include the 2015 model year and to add labour codes. Labour operation 5430010 has been added to the list of available wiring operations. The operation is for body ground stud or nut repairs or replacements....
Service Programming System Warranty Transactions - 08/30/2012
... and an added reference to the module programming and setup in the service manual.There are 18 labour operations listed in the bulletin, which are also found in the LTG, for module programming. Modules are programmed using the TIS Service Programming...
Related Documents - 12/19/2014
... announce an enhancement to Service Information that would allow technicians to select the correct labour operation based on the repair procedure they used in SI. GM states in the Service P&P manual that technicians are not allowed to assign labour...
Updated CCND Labour Operations - 12/19/2014
Concern Not Duplicated labour operations were created years ago as a means to pay a technician for their time involved in attempting to diagnose a customer's concern. It was also the intent back then, and still now, to provide a labour operation that...
The Rookie Corner - 11/17/2011
... normally associated with learning these tools.Getting the right information, documentation and labour time is essential for successful warranty claims submission. As a warranty rookie I looked to one tool that I still use today to find essential repair...
Concern Not Duplicated - 05/14/2013
Many service managers have an aversion to using customer concern not duplicated labour operations. Their concerns are legitimate: If the customer receives a survey as the result of their service visit where their concern was not duplicated, thus not repaired,...
You're Being Watched! - 06/08/2011
... but the restrictions on these types of repairs are still the same. Warranty transactions with labour operations that are in one way or another related to a labour operation that has been performed in the previous 12 months will reject. Correcting this...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... up the Maintenance Program (US). Available Programs include: Business Maintenance Plan: Two labour operations, one for dexos1 and the other for diesel oil are listed with the allowable dollar reimbursement, submitted in miscellaneous net item.Chevy...
Nitrogen Oxide Sensor - 01/28/2014
... administrator prior to replacing the component. The warranty administrator found the appropriate labour operation in SI-4026070.Engine Controls and Fuel - 6.6L (LGH or LML)15. 4025830: Exhaust Pressure Differential Sensor Replacement16. 4025840: Exhaust...
Service Information and Labour Operations - 08/09/2011
It's not new that technicians are not allowed to assign a labour operation to a repair they just made. Among other places, the Policies and Procedures Manual spells this out in Article 1.6.2.12. However, beginning with the 2010 model year, Service Information...
The New LTG: 7 Digit Global Labour Code - 01/24/2013
Beginning in the second quarter of 2013, labour operation numbers, as we have known them for many years, will be changing. As GM transitions toward a Global environment, the dealer body will continue to see change, from a Global vehicle body structure,...
Dealership Empowerment and Correct Documentation - 01/19/2012
... customers and you document, document, document. Below are the three most common specialized Z labour operations that are used for claim reimbursement. There has been a recent clarification announced as to how they should be used. Z7410 - This...
Reject of the Month - 02/07/2012
Error 825: Labour code F9726 is not covered by service contract or special coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation,...
Part Ceiling Exceeded - 03/11/2010
... ability it is GM's hope that the dealer will be more likely to select the appropriate labour operation based on the cause failure rather than based on the ability of the operation to support the parts claimed on the job card.A labour operation represents...
Warranty Analysis: Report Generator - 08/10/2010
... agent. The report allows the user to select an individual VIN to view the specific transactions. Labour operation count - the report provides a list of all labor operations performed by the service agent in the last three months with the number of times...
Option C Enrollment - 11/05/2012
Chevrolet and GMC Truck OwnersThe Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Dealers...
From the P&P Manual - 11/18/2013
... and where to find more information in the Policies and Procedures Manual.Reimbursement for Labour - Article 1.5.1: When no labour operation or labour time can be found in the GM LTG, the closest labour operation should be selected that applies to the...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... the person who made the mistake what they did incorrectly.A good warranty administrator verifies labour operations applied by someone else are correct.A great warranty administrator verifies labour operations and if the labour operation is not correct...
Update to Exterior Only Labour Operations - 01/19/2012
Last month we wrote about the new process for labour only exterior labour operations where a 10 digit alpha/numeric code is to be created when these specific labour operations are used. The bulletin, 11-00-89-007, has been updated since and has eliminated...
Aligning The Labor In Alignment Claims - 04/27/2011
Are you having difficulty with alignment claims being rejected due to labour time errors? Submitting warranty claims for alignments can definitely be confusing, but having an understanding of the process will help you get them right the first time.When...
Required Operating Procedures Update - 08/30/2012
... required. Worth a reminder in this point are the following:Technicians are not allowed to assign labour operations and times from the LTG.Each customer complaint must have only one repair labour operation assigned, which must describe the repair for...
Reject of the Month - 12/09/2013
The third most common error code for the past six months is error 073: other labour hours exceed the allowance for labour code. This error code will present itself on those transactions where the OLH submitted exceeds the allowable other labour hours...
Key Replacement Labour Operations - 01/19/2012
Labour operation E7005 is used when a key requires replacement as a warranty transaction. It seems that a number of dealers are using operation S0011 instead. A PI bulletin was recently released clarifying the use of these two labour operations.Labour...
Z Labour Operations - 09/19/2011
... concurrent with the 4-year/50,000 mile warranty period. Program began with the 2011 model year. Labour is reimbursed at 75% of the dealer's approved warranty labor rate and services must be performed following the recommended maintenance schedule, including...
Rust Happens - 08/09/2011
... damage is noted, these conditions are covered through the vehicle's bumper-to-bumper warranty. Labour operations are found in the preface section of the LTG under panel repairs. A9080 Panel, Hood - Repair ...
Transportation Damage & Body Panels - 02/23/2015
... on how badly it is damaged. If a panel is repaired, use the partial or full refinish color/clear labour operation that applies for the painting of the panel and submit the repair time in OLH. Paint labour operations are found in the LTG, in the Body...
Top Reject of the Month - 11/17/2011
... transaction rejects and some tips for their resolution.Reject 901: Vehicle not compatible with labour code XXXXX: This reject typically occurs when the wrong labour operation has been applied to a repair. In most cases this is the result of a simple...
Customer Concern Not Duplicated - 10/01/2013
... to duplicate the concern. A complete list of all of the Customer Concern Not Duplicated Labour Operation Numbers is available within the bulletin as well as on the jlwarranty Concern Not Duplicated Quick Reference Card on the Member's Area website....
May 2013 Bulletin Updates: - 06/19/2013
... transition to the new GLC format. While some of the bulletins have only been updated with the new labour code format, others contain additional policy information.May 2013 Bulletin Updates:11-00-89-005E: Dealer Empowerment Labour Operations. Additional...
Quickly Confirm Powertrain Coverage - 12/09/2013
... the vehicle make, model, and year have been entered, perform a keyword search for the appropriate labour operation- Example: enter the keyword SHAFTFrom the Keyword Search Results, select the appropriate operation based on the repair performed by the...
GMPP Common Rejects - 04/13/2012
Reject Code 073: Other labour hours exceed the allowance for the labour code: If the labour operation number has an established low ceiling for OLH, the transaction will not pay with OLH time that exceeds the ceiling, even if the dealer is empowered....
WSC Rejects - 03/11/2013
... rejects the claim back to the service agent for further review?Unjustified expenses, such as other labour hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified....
Coverage Code Tables - 08/09/2011
... An effective way to determine warranty coverage for a specific component or repair is to find the labour operation in one of the Coverage Tables in SI. These tables can be found by entering vehicle information on the main SI page, clicking on Next, selecting...
Global Warranty - Data Entry Tips - 02/04/2010
... documentation associated with a particular labor operation. The warranty administrator selects a labour operation that is closest to the procedure performed as documented by the technician to repair the vehicle concern. Depending on the labour operation...
Reject of the Month - 07/01/2014
... receiving several claim rejects with error code 072-total parts amount exceeds the allowance for labour code and error code 067-part is not a compatible part for labour code, the warranty administrator felt there was either an issue related to the labour...
NEW! Restricted Labour Operations - 01/14/2014
Global Message G_0000183221 dated 1/13/2014: Warranty ZREG transactions that contain one of the following labour operations on vehicles with under 250 miles must be routed for review: **0500010 - new vehicle delivery key or transmitter replace **6410070...
Tire Replacement Labour Operations - 06/06/2014
... Tires are prorated after 12,000 miles based on a sliding scale. While the tire cost is prorated, labour to mount and balance the tire is not prorated and completely covered by GM. See bulletin 00-03-10-003R for specifics and see the Labour Time Guide...
Exterior Labour Operation Transaction Requirements - 05/09/2014
Certain exterior labour operations require the creation of a 10-digit alpha/numeric code that details specifically where and how great an adjustment was made. Labour operations requiring this code are:1411232 - Front side door adjustment1412512 - Rear...
... ability it is GM's hope that the dealer will be more likely to select the appropriate labour operation based on the cause failure rather than based on the ability of the operation to support the parts claimed on the job card.A labour operation represents...
Warranty Analysis: Report Generator - 08/10/2010
... agent. The report allows the user to select an individual VIN to view the specific transactions. Labour operation count - the report provides a list of all labor operations performed by the service agent in the last three months with the number of times...
Option C Enrollment - 11/05/2012
Chevrolet and GMC Truck OwnersThe Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Dealers...
From the P&P Manual - 11/18/2013
... and where to find more information in the Policies and Procedures Manual.Reimbursement for Labour - Article 1.5.1: When no labour operation or labour time can be found in the GM LTG, the closest labour operation should be selected that applies to the...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... the person who made the mistake what they did incorrectly.A good warranty administrator verifies labour operations applied by someone else are correct.A great warranty administrator verifies labour operations and if the labour operation is not correct...
Update to Exterior Only Labour Operations - 01/19/2012
Last month we wrote about the new process for labour only exterior labour operations where a 10 digit alpha/numeric code is to be created when these specific labour operations are used. The bulletin, 11-00-89-007, has been updated since and has eliminated...
Aligning The Labor In Alignment Claims - 04/27/2011
Are you having difficulty with alignment claims being rejected due to labour time errors? Submitting warranty claims for alignments can definitely be confusing, but having an understanding of the process will help you get them right the first time.When...
Required Operating Procedures Update - 08/30/2012
... required. Worth a reminder in this point are the following:Technicians are not allowed to assign labour operations and times from the LTG.Each customer complaint must have only one repair labour operation assigned, which must describe the repair for...
Reject of the Month - 12/09/2013
The third most common error code for the past six months is error 073: other labour hours exceed the allowance for labour code. This error code will present itself on those transactions where the OLH submitted exceeds the allowable other labour hours...
Key Replacement Labour Operations - 01/19/2012
Labour operation E7005 is used when a key requires replacement as a warranty transaction. It seems that a number of dealers are using operation S0011 instead. A PI bulletin was recently released clarifying the use of these two labour operations.Labour...
Z Labour Operations - 09/19/2011
... concurrent with the 4-year/50,000 mile warranty period. Program began with the 2011 model year. Labour is reimbursed at 75% of the dealer's approved warranty labor rate and services must be performed following the recommended maintenance schedule, including...
Rust Happens - 08/09/2011
... damage is noted, these conditions are covered through the vehicle's bumper-to-bumper warranty. Labour operations are found in the preface section of the LTG under panel repairs. A9080 Panel, Hood - Repair ...
Transportation Damage & Body Panels - 02/23/2015
... on how badly it is damaged. If a panel is repaired, use the partial or full refinish color/clear labour operation that applies for the painting of the panel and submit the repair time in OLH. Paint labour operations are found in the LTG, in the Body...
Top Reject of the Month - 11/17/2011
... transaction rejects and some tips for their resolution.Reject 901: Vehicle not compatible with labour code XXXXX: This reject typically occurs when the wrong labour operation has been applied to a repair. In most cases this is the result of a simple...
Customer Concern Not Duplicated - 10/01/2013
... to duplicate the concern. A complete list of all of the Customer Concern Not Duplicated Labour Operation Numbers is available within the bulletin as well as on the jlwarranty Concern Not Duplicated Quick Reference Card on the Member's Area website....
May 2013 Bulletin Updates: - 06/19/2013
... transition to the new GLC format. While some of the bulletins have only been updated with the new labour code format, others contain additional policy information.May 2013 Bulletin Updates:11-00-89-005E: Dealer Empowerment Labour Operations. Additional...
Quickly Confirm Powertrain Coverage - 12/09/2013
... the vehicle make, model, and year have been entered, perform a keyword search for the appropriate labour operation- Example: enter the keyword SHAFTFrom the Keyword Search Results, select the appropriate operation based on the repair performed by the...
GMPP Common Rejects - 04/13/2012
Reject Code 073: Other labour hours exceed the allowance for the labour code: If the labour operation number has an established low ceiling for OLH, the transaction will not pay with OLH time that exceeds the ceiling, even if the dealer is empowered....
WSC Rejects - 03/11/2013
... rejects the claim back to the service agent for further review?Unjustified expenses, such as other labour hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified....
Coverage Code Tables - 08/09/2011
... An effective way to determine warranty coverage for a specific component or repair is to find the labour operation in one of the Coverage Tables in SI. These tables can be found by entering vehicle information on the main SI page, clicking on Next, selecting...
Global Warranty - Data Entry Tips - 02/04/2010
... documentation associated with a particular labor operation. The warranty administrator selects a labour operation that is closest to the procedure performed as documented by the technician to repair the vehicle concern. Depending on the labour operation...
Reject of the Month - 07/01/2014
... receiving several claim rejects with error code 072-total parts amount exceeds the allowance for labour code and error code 067-part is not a compatible part for labour code, the warranty administrator felt there was either an issue related to the labour...
NEW! Restricted Labour Operations - 01/14/2014
Global Message G_0000183221 dated 1/13/2014: Warranty ZREG transactions that contain one of the following labour operations on vehicles with under 250 miles must be routed for review: **0500010 - new vehicle delivery key or transmitter replace **6410070...
Tire Replacement Labour Operations - 06/06/2014
... Tires are prorated after 12,000 miles based on a sliding scale. While the tire cost is prorated, labour to mount and balance the tire is not prorated and completely covered by GM. See bulletin 00-03-10-003R for specifics and see the Labour Time Guide...
Exterior Labour Operation Transaction Requirements - 05/09/2014
Certain exterior labour operations require the creation of a 10-digit alpha/numeric code that details specifically where and how great an adjustment was made. Labour operations requiring this code are:1411232 - Front side door adjustment1412512 - Rear...
Restricted Labour Operations - 01/28/2014
ZREG transactions with one of the following labour operations: 0500010/6410070/6430320. Vehicles with under 250 miles are restricted and must be routed for review. The restriction on key fob related replacements was released with message G_0000183221...
2014 Cadillac Labour Operation - 01/10/2014
GM has identified that the incorrect labour operation is being used when technicians replace the windshield multifunction sensor mount bracket cover on 2014 Cadillac ATS/XTS vehicles. The cover tabs are not retaining the cover firmly in place, requiring...
New Labour Operation - 12/09/2013
A new installation labour operation has been established for the 2014 Equinox/Terrain Cargo Area Closeout Panel. Labour operation 0511222-rear seat floor filler trim panel is claimed when the ACO accessory has been installed by an ADI or GM dealer. The...
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... every service department's bottom line. The current Cadillac maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter, but is handled differently than oil change coupon labour operations. When processing...
VIN Too Old? No Labour Operations Available - 04/12/2011
... vehicle is a GM product and fits within the guidelines of a specific campaign or recall.Missing labour operations can also present a challenge for the warranty administrator. The operations in SI have been reduced or eliminated on several different model...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
We all know that the 3 C's are extremely important when properly documenting any claim, but there is another part of documentation that can lead to a more immediate rejection. There has been a recent trend of transaction rejects for improper or misused...
Labour Operations and Add-On - 10/13/2010
Many labour operations, specifically those related to recalls and special coverages, often have additional time, allowances for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore...
Ask About Labour Operations - 09/16/2010
When contacting TAC or PQC for a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details...
Exterior Labour Operations - 04/12/2013
Select exterior labour operations that are repaired by labour only (no part replacement is necessary), must be submitted with a ten digit alpha/numeric code in the labour dependency field of the transaction. The operations include: B4000 - front...
Updated Dealer Empowerment Labour Operations - 05/14/2013
Legacy OperationDescriptionGlobal CodeZ7091Vehicle Payment Expense-$1000 maximum0600005Z7920Incidental Non-Warranty Expense-$500 maximum0600015Z7410Spontaneous Goodwill Maintenance-$100 maximum0600343These operations must now be used with transactions...
Closest Labour Operation - 12/09/2013
Quick Tip... From P&P Article 1.5.1: When no labour operation or time can be found in the LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours. This...
Diesel Particulate Filter Labour Operation - 09/04/2013
A new labour operation has been added to the LTG for the 2014 Chevrolet Cruze diesel. The labour operation is 4025920 for the replacement of the Exhaust Particulate Sensor in the 2.0L (LUZ) diesel Cruze. Base time for the procedure is 0.5 hours with up...
Wiring Labour Operation Clarification - 10/08/2012
While not new information, the wiring repair labour operation bulletin has been revised to provide clarification. When using labour operation N6650 through N6656 on a claim, a Document ID number and possibly a grid location related to the location of...
Re: Rental Car - 06/12/2013
I found in the JL resources under Warranty Help Cards. Find Z labour operations quick reference warranty help card all labour operations are there with the New Global Codes for Z labour operations.
Vehicle Modification and Warranty Repairs - 11/17/2011
Labour operation Z1111, used to reimburse a dealership for their time involved in identifying and documenting the circumstances of suspected vehicle tampering, was introduced to dealers in 2009. The labour operation is also used to reimburse dealers for...
GMPP CARES Goes Online - 09/19/2011
... requires the dealership's BAC, which can be saved for future logins, the full 17-digit VIN and the labour operation for the repair. Entering the labour operation on this screen is optional. The next screen has an, "It is your responsibility," section...
Transportation Transactions Tidbits - 08/09/2011
... with warranty policies. With the elimination of many right and left side labour operations, there may be only one labour operation listed in the LTG but both sides required repair with one job card. For example, if both fenders were...
No Problem Found Claims Handling - 06/30/2011
... claim. The requirements differ little from those of any other job card with a few exceptions:NPF labour operations are only to be used for customer owned vehicles with no corrective action. Vehicles in dealer inventory are not eligible.All NPF claims...
Battery Warranty - 07/30/2013
... EL-50313 Midtronics Battery Tester/Charger is required for claim processing with battery replace labour operation 4041510. The code is entered in the Labour Dependency Field of the warranty transaction. A typical 10-character battery code is not...
Other Labour Hours - 08/09/2011
Other labor hours (OLH) or other labour time (OLT) is time that can be paid to technicians if unusual circumstances are encountered. It's not to be paid simply because the technician has more time involved in a repair than the labor operation pays; there...
Telematic Control Module - 04/16/2024
My technician programmed the telematic control module on a 2024 XT4. I could not find a labour operation code for the telematic control module. I tired the communication interface module labour opertion code (2810415). It rejected Error 855 - Supporting...
Top 3 Rejects of the Month - 08/09/2011
1. Reject 67: Part is Not a Compatible Part for the Labour Code - A reject that typically occurs on more complex warranty repairs where multiple parts have been damaged or failed. Review the parts list for any errors and verify that the labour operation...
Anatomy of a Warranty Block - 04/27/2011
... or all warranty coverage on a vehicle. Basically, warranty repair claims may not be processed for labour operations that are included in the block. The warranty block can be specific to individual labour operations, extend to labour operation groups,...
GWM Issues and Issue Resolution - 06/19/2013
... The preferred version when submitting warranty transactions is IE8. Any published additional labour time associated with 2004 and older model year vehicles should be included in the base labour time field. GWM will not accept set up time, additional...
Re: SMARTCARE 1 - 11/26/2014
Labour operation number: 0600853 amount: $35.
ZREG transactions with one of the following labour operations: 0500010/6410070/6430320. Vehicles with under 250 miles are restricted and must be routed for review. The restriction on key fob related replacements was released with message G_0000183221...
2014 Cadillac Labour Operation - 01/10/2014
GM has identified that the incorrect labour operation is being used when technicians replace the windshield multifunction sensor mount bracket cover on 2014 Cadillac ATS/XTS vehicles. The cover tabs are not retaining the cover firmly in place, requiring...
New Labour Operation - 12/09/2013
A new installation labour operation has been established for the 2014 Equinox/Terrain Cargo Area Closeout Panel. Labour operation 0511222-rear seat floor filler trim panel is claimed when the ACO accessory has been installed by an ADI or GM dealer. The...
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... every service department's bottom line. The current Cadillac maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter, but is handled differently than oil change coupon labour operations. When processing...
VIN Too Old? No Labour Operations Available - 04/12/2011
... vehicle is a GM product and fits within the guidelines of a specific campaign or recall.Missing labour operations can also present a challenge for the warranty administrator. The operations in SI have been reduced or eliminated on several different model...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
We all know that the 3 C's are extremely important when properly documenting any claim, but there is another part of documentation that can lead to a more immediate rejection. There has been a recent trend of transaction rejects for improper or misused...
Labour Operations and Add-On - 10/13/2010
Many labour operations, specifically those related to recalls and special coverages, often have additional time, allowances for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore...
Ask About Labour Operations - 09/16/2010
When contacting TAC or PQC for a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details...
Exterior Labour Operations - 04/12/2013
Select exterior labour operations that are repaired by labour only (no part replacement is necessary), must be submitted with a ten digit alpha/numeric code in the labour dependency field of the transaction. The operations include: B4000 - front...
Updated Dealer Empowerment Labour Operations - 05/14/2013
Legacy OperationDescriptionGlobal CodeZ7091Vehicle Payment Expense-$1000 maximum0600005Z7920Incidental Non-Warranty Expense-$500 maximum0600015Z7410Spontaneous Goodwill Maintenance-$100 maximum0600343These operations must now be used with transactions...
Closest Labour Operation - 12/09/2013
Quick Tip... From P&P Article 1.5.1: When no labour operation or time can be found in the LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours. This...
Diesel Particulate Filter Labour Operation - 09/04/2013
A new labour operation has been added to the LTG for the 2014 Chevrolet Cruze diesel. The labour operation is 4025920 for the replacement of the Exhaust Particulate Sensor in the 2.0L (LUZ) diesel Cruze. Base time for the procedure is 0.5 hours with up...
Wiring Labour Operation Clarification - 10/08/2012
While not new information, the wiring repair labour operation bulletin has been revised to provide clarification. When using labour operation N6650 through N6656 on a claim, a Document ID number and possibly a grid location related to the location of...
Re: Rental Car - 06/12/2013
I found in the JL resources under Warranty Help Cards. Find Z labour operations quick reference warranty help card all labour operations are there with the New Global Codes for Z labour operations.
Vehicle Modification and Warranty Repairs - 11/17/2011
Labour operation Z1111, used to reimburse a dealership for their time involved in identifying and documenting the circumstances of suspected vehicle tampering, was introduced to dealers in 2009. The labour operation is also used to reimburse dealers for...
GMPP CARES Goes Online - 09/19/2011
... requires the dealership's BAC, which can be saved for future logins, the full 17-digit VIN and the labour operation for the repair. Entering the labour operation on this screen is optional. The next screen has an, "It is your responsibility," section...
Transportation Transactions Tidbits - 08/09/2011
... with warranty policies. With the elimination of many right and left side labour operations, there may be only one labour operation listed in the LTG but both sides required repair with one job card. For example, if both fenders were...
No Problem Found Claims Handling - 06/30/2011
... claim. The requirements differ little from those of any other job card with a few exceptions:NPF labour operations are only to be used for customer owned vehicles with no corrective action. Vehicles in dealer inventory are not eligible.All NPF claims...
Battery Warranty - 07/30/2013
... EL-50313 Midtronics Battery Tester/Charger is required for claim processing with battery replace labour operation 4041510. The code is entered in the Labour Dependency Field of the warranty transaction. A typical 10-character battery code is not...
Other Labour Hours - 08/09/2011
Other labor hours (OLH) or other labour time (OLT) is time that can be paid to technicians if unusual circumstances are encountered. It's not to be paid simply because the technician has more time involved in a repair than the labor operation pays; there...
Telematic Control Module - 04/16/2024
My technician programmed the telematic control module on a 2024 XT4. I could not find a labour operation code for the telematic control module. I tired the communication interface module labour opertion code (2810415). It rejected Error 855 - Supporting...
Top 3 Rejects of the Month - 08/09/2011
1. Reject 67: Part is Not a Compatible Part for the Labour Code - A reject that typically occurs on more complex warranty repairs where multiple parts have been damaged or failed. Review the parts list for any errors and verify that the labour operation...
Anatomy of a Warranty Block - 04/27/2011
... or all warranty coverage on a vehicle. Basically, warranty repair claims may not be processed for labour operations that are included in the block. The warranty block can be specific to individual labour operations, extend to labour operation groups,...
GWM Issues and Issue Resolution - 06/19/2013
... The preferred version when submitting warranty transactions is IE8. Any published additional labour time associated with 2004 and older model year vehicles should be included in the base labour time field. GWM will not accept set up time, additional...
Re: SMARTCARE 1 - 11/26/2014
Labour operation number: 0600853 amount: $35.
Re: Tonneau cover opcode - 06/15/2011
... as a GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer installed factory invoiced option, labour operation...
Global Labour Codes, - 02/26/2013
We have all begun to anticipate the arrival of the new Global Labour Codes, scheduled for use in the US in May of this year. Some of you may have even begun to notice the new link in the LTG section of SI which lists the new GLC listing for that particular...
Warranty 101 - 04/13/2010
... situations are just a few of the unique situations you may be experiencing with GWM.A certain labour operation may reject for the submission of other labour time that is less than two hours on a ZREG transaction. Even though your dealership may be empowered...
Legacy LTG - 09/04/2013
The old Labour Time Guide listing the legacy five digit labour operation codes have been removed from Service Information (SI). All transactions should be processed using the current seven digit labour operation and times contained in the Global Labour...
Option C Labour Rate Increase - 01/24/2013
Dealers that are enrolled in the Option C Warranty Labour Rate plan received a 2.5% warranty labour rate increase on January 1, 2013. Your new warranty labour rate must be updated in your DSP software labour rate table to reflect the 2.5% increase....
Reject of the Month - 05/14/2013
Error Code 903 - Transactions that are submitted with a legacy labour operation will reject with error code 903: Vehicle Not Compatible With Labour Code. This error is dealer correctable and may not be routed for authorization. Keep in mind that...
Option C Labour Rate - 01/10/2014
On January 1, 2014, dealers that are enrolled in the Option C labour rate plan received a 2.5% increase. The new labour rate can be viewed in Global Warranty Management within the View Service Agent Profile link. From this link select Labour Rates to...
Option C Labour Rate - 12/19/2014
On January 1, 2015, dealers that are enrolled in the Option C labour rate plan received an increase. The new labour rate can be viewed in GWM within the View Service Agent Profile link. From this link select Labour Rates to view the most recent rate for...
Certified Pre-Owned Operations Guide - 08/09/2012
... website: www.gmcertifiedresourcecenter.com. The following is a list of those changes:The blocked labour codes found in appendix B now contain a description of what the labour operation is for. These blocked labour operations will reject if submitted;...
The Ignition Switch Recall - 09/09/2014
... administrator should verify the correct recall number on the job card prior to assigning a labour operation and submitting the transaction.Courtesy Transportation Rental vehicle obtained from Enterprise- $35/day reimbursement- Damage waiver/underage...
Diagnostic Time Service Management Approval - 12/19/2014
... This time now requires service management approval. All published base time shown in the Labour Time Guide includes some diagnosis time. Certain labour operations allow for additional diagnosis time based on the expected process of diagnosis. Below...
Paint Mix Time - 05/12/2010
... The time allowed is determined based on the dollar amount of the paint material allowance for each labour operation. If the amount is $37.77 or less you are allowed to claim 0.3. If the amount is $37.78 or greater you are allowed to claim 0.4.Previously...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
The Labour Time Guide (LTG) serves as an essential tool in warranty claim submission. It acts as the service department guideline for service departments to determine the labour involved with a specific repair. Over the last few years, the LTG has been...
The Rookie's Corner - 10/14/2011
... - Service Information, or "SI", is GM's portal for all things repair related. Use SI to locate labour operations, labour time, and bulletins. SI lists the labour operations for each make and model in the GM family from the current model year and up to...
Recall Tip - 04/12/2013
... KIT,SI WDO1 The above side window switch kit should be submitted in conjunction with labour operation V2740, Functional Test & Install Protective Coating to Driver Side Door Lock Window Switch. Labour operation V2736 should be used...
Recall 14192A - 11/25/2014
... modules are being replaced which results in no trouble found components and charges to the wrong labour operations. Dealers must only submit claims with labour operation 9100680 for the reprogram. Any incorrect labour code or parts charges may resul...
Re: Tonneau cover opcode - 06/16/2011
... as a GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer installed factory invoiced option, labour operation...
Restriction! Special Coverage 12313 - 02/27/2014
... period of 10 years or 120,000 miles. The special coverage contains two different replacement labour operations, depending on whether or not the vehicle is still covered under warranty.4080208: replace fuel pump and balance shaft chain (inc. diagnostics,...
VSS Replacement Ops - 03/08/2012
When replacing a Vehicle Speed Sensor on a four wheel drive/ all-wheel drive truck, utility or van be sure to select labour operation K4155, indicating a transfer case issue rather than a transmission issue.Transfer Case - Isuzu T1501. ...
Maintenance - 07/03/2013
... Chevrolet 2-Year Maintenance GuidelinesThese publications provide program details, coverage, labour operation(s), reimbursement, and specific program requirements. For example, the Pro-Grade Protection Program features an oil and filter change,...
Incompatible Part Rejects - 05/12/2010
... are displayed, certain parts may cause a transaction to reject if they are not compatible with the labour operation. This reject can occur with supplemental parts as well as the part identified as the causal part.When this reject happens, the first thing...
Re: Question to J&L - 01/26/2011
... Contained within the Community are the online versions of our many helpful tools. Both the Labour Op Add-On and Part Group to Labour Op tools are located within the Resources tab. Also contained within this area are the Warranty Help Cards (PDI, Transportation...
Re: Transprotation Damage - 03/14/2014
Labour op 0500110 applies to both the tire and wheel replacement for transportation claims only. Was it necessary to replace the bumper? If so, the replace labour operation for the front bumper fascia is 1420120. If the bumper only required repair/refinish,...
Going the Extra Mile: Service Documentation - 06/30/2011
... revenue, and technician compensation over the course of time. Correct application of add-times and labour operations can mean that a few more tenths are added to a repair that would have otherwise been forgotten. This may not seem like a lot; so putting...
Cadillac Vehicle Update - 05/14/2013
Labour operation 0600021 has been developed to allow dealers the opportunity to enhance the owner's experience during the Cadillac Vehicle Update initiative. The labour operation may be submitted with customer code 0090 and cause code 9090 and will cover...
... as a GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer installed factory invoiced option, labour operation...
Global Labour Codes, - 02/26/2013
We have all begun to anticipate the arrival of the new Global Labour Codes, scheduled for use in the US in May of this year. Some of you may have even begun to notice the new link in the LTG section of SI which lists the new GLC listing for that particular...
Warranty 101 - 04/13/2010
... situations are just a few of the unique situations you may be experiencing with GWM.A certain labour operation may reject for the submission of other labour time that is less than two hours on a ZREG transaction. Even though your dealership may be empowered...
Legacy LTG - 09/04/2013
The old Labour Time Guide listing the legacy five digit labour operation codes have been removed from Service Information (SI). All transactions should be processed using the current seven digit labour operation and times contained in the Global Labour...
Option C Labour Rate Increase - 01/24/2013
Dealers that are enrolled in the Option C Warranty Labour Rate plan received a 2.5% warranty labour rate increase on January 1, 2013. Your new warranty labour rate must be updated in your DSP software labour rate table to reflect the 2.5% increase....
Reject of the Month - 05/14/2013
Error Code 903 - Transactions that are submitted with a legacy labour operation will reject with error code 903: Vehicle Not Compatible With Labour Code. This error is dealer correctable and may not be routed for authorization. Keep in mind that...
Option C Labour Rate - 01/10/2014
On January 1, 2014, dealers that are enrolled in the Option C labour rate plan received a 2.5% increase. The new labour rate can be viewed in Global Warranty Management within the View Service Agent Profile link. From this link select Labour Rates to...
Option C Labour Rate - 12/19/2014
On January 1, 2015, dealers that are enrolled in the Option C labour rate plan received an increase. The new labour rate can be viewed in GWM within the View Service Agent Profile link. From this link select Labour Rates to view the most recent rate for...
Certified Pre-Owned Operations Guide - 08/09/2012
... website: www.gmcertifiedresourcecenter.com. The following is a list of those changes:The blocked labour codes found in appendix B now contain a description of what the labour operation is for. These blocked labour operations will reject if submitted;...
The Ignition Switch Recall - 09/09/2014
... administrator should verify the correct recall number on the job card prior to assigning a labour operation and submitting the transaction.Courtesy Transportation Rental vehicle obtained from Enterprise- $35/day reimbursement- Damage waiver/underage...
Diagnostic Time Service Management Approval - 12/19/2014
... This time now requires service management approval. All published base time shown in the Labour Time Guide includes some diagnosis time. Certain labour operations allow for additional diagnosis time based on the expected process of diagnosis. Below...
Paint Mix Time - 05/12/2010
... The time allowed is determined based on the dollar amount of the paint material allowance for each labour operation. If the amount is $37.77 or less you are allowed to claim 0.3. If the amount is $37.78 or greater you are allowed to claim 0.4.Previously...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
The Labour Time Guide (LTG) serves as an essential tool in warranty claim submission. It acts as the service department guideline for service departments to determine the labour involved with a specific repair. Over the last few years, the LTG has been...
The Rookie's Corner - 10/14/2011
... - Service Information, or "SI", is GM's portal for all things repair related. Use SI to locate labour operations, labour time, and bulletins. SI lists the labour operations for each make and model in the GM family from the current model year and up to...
Recall Tip - 04/12/2013
... KIT,SI WDO1 The above side window switch kit should be submitted in conjunction with labour operation V2740, Functional Test & Install Protective Coating to Driver Side Door Lock Window Switch. Labour operation V2736 should be used...
Recall 14192A - 11/25/2014
... modules are being replaced which results in no trouble found components and charges to the wrong labour operations. Dealers must only submit claims with labour operation 9100680 for the reprogram. Any incorrect labour code or parts charges may resul...
Re: Tonneau cover opcode - 06/16/2011
... as a GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer installed factory invoiced option, labour operation...
Restriction! Special Coverage 12313 - 02/27/2014
... period of 10 years or 120,000 miles. The special coverage contains two different replacement labour operations, depending on whether or not the vehicle is still covered under warranty.4080208: replace fuel pump and balance shaft chain (inc. diagnostics,...
VSS Replacement Ops - 03/08/2012
When replacing a Vehicle Speed Sensor on a four wheel drive/ all-wheel drive truck, utility or van be sure to select labour operation K4155, indicating a transfer case issue rather than a transmission issue.Transfer Case - Isuzu T1501. ...
Maintenance - 07/03/2013
... Chevrolet 2-Year Maintenance GuidelinesThese publications provide program details, coverage, labour operation(s), reimbursement, and specific program requirements. For example, the Pro-Grade Protection Program features an oil and filter change,...
Incompatible Part Rejects - 05/12/2010
... are displayed, certain parts may cause a transaction to reject if they are not compatible with the labour operation. This reject can occur with supplemental parts as well as the part identified as the causal part.When this reject happens, the first thing...
Re: Question to J&L - 01/26/2011
... Contained within the Community are the online versions of our many helpful tools. Both the Labour Op Add-On and Part Group to Labour Op tools are located within the Resources tab. Also contained within this area are the Warranty Help Cards (PDI, Transportation...
Re: Transprotation Damage - 03/14/2014
Labour op 0500110 applies to both the tire and wheel replacement for transportation claims only. Was it necessary to replace the bumper? If so, the replace labour operation for the front bumper fascia is 1420120. If the bumper only required repair/refinish,...
Going the Extra Mile: Service Documentation - 06/30/2011
... revenue, and technician compensation over the course of time. Correct application of add-times and labour operations can mean that a few more tenths are added to a repair that would have otherwise been forgotten. This may not seem like a lot; so putting...
Cadillac Vehicle Update - 05/14/2013
Labour operation 0600021 has been developed to allow dealers the opportunity to enhance the owner's experience during the Cadillac Vehicle Update initiative. The labour operation may be submitted with customer code 0090 and cause code 9090 and will cover...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... the customer's contract details and to verify the customer's coverage through the entry of the labour operation code(s).After entering a labour operation, the system will provide a results page which will list one of 3 possible responses; covered, not...
Labour Code Application - 01/28/2014
... Required Operating Procedures, we thought it was a good time to review the proper procedures for labour code application.Each customer concern should result in one repair, unless otherwise directed by a service bulletin. Any exceptions must be brought...
EPIC - 05/02/2012
... group number. Now that you have the group number, logon to jlwarranty.com to research potential labour operations based on the group number in the Part Group to Labour Operation Look Up Resource Tool. Always confirm the labour operation choice(s) in...
Coupons & Certificates - 11/18/2010
... offers. Below are a few tips that may help your dealership with these programs:Double check your labour operations: Some certificates, such as the maintenance certificates, can have more than one labour operation associated with a repair. Be sure that...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
Bulletin 02-07-30-052I has been updated to include the following statement: All labour operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labour time to flow check...
The LTG - 10/01/2013
Have you ever wondered how the labour time allowance for a particular labour operation is determined? The labour time study process is handled by an independent third party that has been employed by GM. Labour time studies are based on validated...
The LTG - 12/18/2012
Have you ever seen an effective date associated with a labour operation in the LTG? This date field is displayed in the top right corner of the LTG. Check the job card date in correlation to the effective date of the labour operation. If the job card...
Option C Labor Rate Increase - 01/19/2012
Dealers that are enrolled in the Option C Warranty Labor Rate plan received a 3.42% warranty labour rate increase on January 1, 2012. Your new warranty labour rate must be updated in your DSP software labour rate table. The new labour rate amount must...
Reflections for the Year and Years Past - 12/09/2013
... see what the highlights were from the December edition over the years...In December 2006, four new labour operations were established for brake rotor/drum refinishing. There was an article establishing a method for distinguishing between the old and...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
A warranty administrator received a job card with a request from the service manager to apply labour operations and close the job card as soon as possible. The repair was for a 2008 Chevrolet TrailBlazer with a customer concern of a rattle sound from...
Reject of the Month - 02/26/2013
... was opening too soon, and therefore required replacement. The claim was submitted with the labour operation for thermostat housing replace and the non-GM parts in the parts field, with the non-GM indicator.The claim rejected for parts amount exceeds...
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
Reject of the Month - 01/10/2014
Concern Not Duplicated labour operation for an active check engine light. Just about a month later, the customer returned to the dealership for the replacement of the vehicle's fuel pump. While the first transaction paid, the second transaction, for the...
More on Repeat Repairs - 10/02/2015
... and should not be reimbursed. If both repairs were necessary and were separate defects, two labour operations are submitted with the likelihood that the second labour operation will require authorization code R. It could also be determined that the second...
Vehicle Not Compatible with Labour Code (Error 903) - 08/09/2012
Confirm labour operation eligibility for the specific VIN in SI prior to resubmission. Entering the VIN will enable the system to only show labour operation results that are applicable to that specific vehicle. Incompatibility is especially common...
Reject of the Month - 07/30/2013
... and rear splash guards and RPO UF2 cargo box LED lighting. Both transactions were submitted with labour operation 0590032 with the appropriate labour time. The transaction for RPO VQK paid (the one that was submitted first) and the second transaction...
Re: GM Concern Not Duplicated Correction - 04/11/2014
Hello! Thank you for your feedback! The labour operation noted on the Concern Not Duplicated Reference Card for HVAC issues (4429959) coincides with the labour operation listed in the Customer Concern Not Duplicated Bulletin (06-00-89-026). Labour...
Reject of the Month - 08/30/2012
One transaction, three rejects...84: The Additional Published Time Supplemental Labour Hours is Not Allowed for Labour Code E2937.9: Base Labour Hours for Labour Code E2937 was Reduced to GM Labour File Time.243: Reject 084 Cannot Be Authorized and must...
Basic Documentation - 01/19/2011
... test results, etc. The correction statement documents what was repaired or replaced. Other Labour Time: A request for OLT must be supported by technician documentation that completely records why the additional time is necessary as well time documentation...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... conditions to account for each component replaced? Would the repair be submitted with the labour operation for the failed component, (in this case the brake line), with full labour time accounted for each of the other components claimed, in the OLH...
Repeat Repair Quick Tips - 07/02/2012
... review on the log. During the analysis, identify and address any trends with frequently occurring labour operations.Also, look at those labour operations that were also handled as an add-on repair. Identify and address any trends linked to a particular...
Top 3 Rejects of the Month - 09/19/2011
... The number of days and distance exceeds the vehicle warranty limits - This reject occurs when the labour operation submitted is no longer covered by the current warranty. This is common with labour operations that are thought to be covered under powertrain...
Part Rejects - 04/03/2014
Part replacement labour operations support a finite dollar amount and anything over that unknown amount will cause a reject. The reject, 072: total parts amount exceeds the allowance for labour code 1234567, can be corrected at the dealership level with...
New Labour Dependency Field Code - 12/15/2011
... policy has been established by GM, effective with 2011-2013 cars and light duty trucks. Specific labour operation dependency information is now required when submitting any of the labour operations listed below. The new policy was announced in November...
Reject of the Month - 10/01/2013
Reject 903: Vehicle Not Compatible With Labour Code Earlier this year we reviewed this frequently occurring error code which, at that time, was primarily a result of the transition from legacy to the new Global Labour Code format. While we still...
... the customer's contract details and to verify the customer's coverage through the entry of the labour operation code(s).After entering a labour operation, the system will provide a results page which will list one of 3 possible responses; covered, not...
Labour Code Application - 01/28/2014
... Required Operating Procedures, we thought it was a good time to review the proper procedures for labour code application.Each customer concern should result in one repair, unless otherwise directed by a service bulletin. Any exceptions must be brought...
EPIC - 05/02/2012
... group number. Now that you have the group number, logon to jlwarranty.com to research potential labour operations based on the group number in the Part Group to Labour Operation Look Up Resource Tool. Always confirm the labour operation choice(s) in...
Coupons & Certificates - 11/18/2010
... offers. Below are a few tips that may help your dealership with these programs:Double check your labour operations: Some certificates, such as the maintenance certificates, can have more than one labour operation associated with a repair. Be sure that...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
Bulletin 02-07-30-052I has been updated to include the following statement: All labour operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labour time to flow check...
The LTG - 10/01/2013
Have you ever wondered how the labour time allowance for a particular labour operation is determined? The labour time study process is handled by an independent third party that has been employed by GM. Labour time studies are based on validated...
The LTG - 12/18/2012
Have you ever seen an effective date associated with a labour operation in the LTG? This date field is displayed in the top right corner of the LTG. Check the job card date in correlation to the effective date of the labour operation. If the job card...
Option C Labor Rate Increase - 01/19/2012
Dealers that are enrolled in the Option C Warranty Labor Rate plan received a 3.42% warranty labour rate increase on January 1, 2012. Your new warranty labour rate must be updated in your DSP software labour rate table. The new labour rate amount must...
Reflections for the Year and Years Past - 12/09/2013
... see what the highlights were from the December edition over the years...In December 2006, four new labour operations were established for brake rotor/drum refinishing. There was an article establishing a method for distinguishing between the old and...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
A warranty administrator received a job card with a request from the service manager to apply labour operations and close the job card as soon as possible. The repair was for a 2008 Chevrolet TrailBlazer with a customer concern of a rattle sound from...
Reject of the Month - 02/26/2013
... was opening too soon, and therefore required replacement. The claim was submitted with the labour operation for thermostat housing replace and the non-GM parts in the parts field, with the non-GM indicator.The claim rejected for parts amount exceeds...
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
Reject of the Month - 01/10/2014
Concern Not Duplicated labour operation for an active check engine light. Just about a month later, the customer returned to the dealership for the replacement of the vehicle's fuel pump. While the first transaction paid, the second transaction, for the...
More on Repeat Repairs - 10/02/2015
... and should not be reimbursed. If both repairs were necessary and were separate defects, two labour operations are submitted with the likelihood that the second labour operation will require authorization code R. It could also be determined that the second...
Vehicle Not Compatible with Labour Code (Error 903) - 08/09/2012
Confirm labour operation eligibility for the specific VIN in SI prior to resubmission. Entering the VIN will enable the system to only show labour operation results that are applicable to that specific vehicle. Incompatibility is especially common...
Reject of the Month - 07/30/2013
... and rear splash guards and RPO UF2 cargo box LED lighting. Both transactions were submitted with labour operation 0590032 with the appropriate labour time. The transaction for RPO VQK paid (the one that was submitted first) and the second transaction...
Re: GM Concern Not Duplicated Correction - 04/11/2014
Hello! Thank you for your feedback! The labour operation noted on the Concern Not Duplicated Reference Card for HVAC issues (4429959) coincides with the labour operation listed in the Customer Concern Not Duplicated Bulletin (06-00-89-026). Labour...
Reject of the Month - 08/30/2012
One transaction, three rejects...84: The Additional Published Time Supplemental Labour Hours is Not Allowed for Labour Code E2937.9: Base Labour Hours for Labour Code E2937 was Reduced to GM Labour File Time.243: Reject 084 Cannot Be Authorized and must...
Basic Documentation - 01/19/2011
... test results, etc. The correction statement documents what was repaired or replaced. Other Labour Time: A request for OLT must be supported by technician documentation that completely records why the additional time is necessary as well time documentation...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... conditions to account for each component replaced? Would the repair be submitted with the labour operation for the failed component, (in this case the brake line), with full labour time accounted for each of the other components claimed, in the OLH...
Repeat Repair Quick Tips - 07/02/2012
... review on the log. During the analysis, identify and address any trends with frequently occurring labour operations.Also, look at those labour operations that were also handled as an add-on repair. Identify and address any trends linked to a particular...
Top 3 Rejects of the Month - 09/19/2011
... The number of days and distance exceeds the vehicle warranty limits - This reject occurs when the labour operation submitted is no longer covered by the current warranty. This is common with labour operations that are thought to be covered under powertrain...
Part Rejects - 04/03/2014
Part replacement labour operations support a finite dollar amount and anything over that unknown amount will cause a reject. The reject, 072: total parts amount exceeds the allowance for labour code 1234567, can be corrected at the dealership level with...
New Labour Dependency Field Code - 12/15/2011
... policy has been established by GM, effective with 2011-2013 cars and light duty trucks. Specific labour operation dependency information is now required when submitting any of the labour operations listed below. The new policy was announced in November...
Reject of the Month - 10/01/2013
Reject 903: Vehicle Not Compatible With Labour Code Earlier this year we reviewed this frequently occurring error code which, at that time, was primarily a result of the transition from legacy to the new Global Labour Code format. While we still...
Where are the Manuals? - 03/11/2013
... the guidelines of this maintenance program. It includes the maintenance items covered and the labour operation to use for each maintenance service. It's important to note that this guide states that customers must have their maintenance under this program...
Empowerment Options - 08/09/2011
... defect to ensure ongoing loyalty. The ZREG transaction would be submitted using the appropriate labour operation from the LTG with customer enthusiasm indicated. Option 2: A ZREG transaction may be submitted for complimentary, spontaneously offered,...
Labour Time Guide Request for Review - 03/10/2011
... who can't believe that you just told him/her that the repair they just performed pays 3.2 labour hours. They're angry because it took them 6.5 hours to do it.Many factors play into why the repair took the time it did. Available parts staff to get the...
Pre-Delivery Inspection - 08/10/2010
... with a unique job card number. If a PDI did not auto pay, submit a transaction with type ZPDI and labour operation Z7000. The labour hours allowed can be found in the LTG.If the vehicle has dealer installed accessories the dealer must submit for reimbursement...
Spark Assessment Program - 09/04/2013
A special labour operation code was created for performing what GM calls "Quality Assessment" for the Spark EV. This quality assessment and the labour operation to reimburse the technician for the inspections will only be available for a specific period...
Ignition Switch Parts Return Request - 06/06/2014
... Fricker, GM WPC, 45 Northpointe Dr, Orion, MI 48359.For transactions involving the referenced labour operations, which were paid through GWM on or after May 28, a separate WPC Part Return Request will be processed, with notification being received through...
Maintenance Offers - 10/08/2012
... the reimbursement in the miscellaneous net item field. The program is in effect until 10/31/2012.Labour OpDescriptionDetailZ2402$25 off any serviceSelect MY 2007 to present Silverado, Avalanche, Sierra and FCO Savana, Uplander, ExpressZ2403$35 off any...
Reject of the Month - 11/05/2012
Rejects for excessive parts and other labour hours has caused issues for a dealer in Minnesota. The "What Would You Do" example from the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The...
Sublet Warranty Repairs - 11/18/2010
... a question on a rejected transaction. The reject was 083: sublet amount exceeds the allowance for labour code V2185.The repair made was to satisfy the product safety recall 09230B for a roof panel separation on a 2005 Corvette. Since the dealership did...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
... if the repair is worthy of goodwill is required. If the decision is made to offer goodwill, the labour operation listed within the special policy may not be used in the transaction. The repair is submitted as a regular warranty transaction (ZREG), using...
Brake Pads and Rotors - 08/30/2012
... and is consistently occurring, a brake dampening compound may be applied to the back of each pad. Labour operation H9709, a labour operation that is not published in the LTG, but rather included in the above bulletin, is used to claim the necessary time...
Option C Enrollment - 10/01/2013
The Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Eligible dealers...
Re: What Would You Do - 03/14 - 03/11/2014
I beleive the warranty admininstrator should change the labour op to 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the ...
Re: Transportation Claims - 06/08/2012
Would I have submit everything on one line or submit them on each separte lines? Is there a labour op to use? Thank you for your help i never submitted one before.
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Forum - 04/16/2024
The DBC has advised using labour op code 2810175 Transmission Control Module Reprogramming with SPS when the Telematic Control Module is being reprogramed. I just made this correction and the claim has been paid.
Changes to Technician Accounting of Labour Time - 08/05/2014
... that each line on the job card have a separate time recording, however, it is recommended. If a labour operation cannot be found for a repair made, a "closest to" labour operation must be used. Any time a closest to labour operation is used, it must...
New Labour Rate in January 2014 - 12/09/2013
For those dealers enrolled in the Option C Labour Rate, the new rate will go into effect on Wednesday, January 1, 2014. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
PQC Contact Required? - 02/26/2013
... department, it is still possible to verify whether or not PQC must be contacted.How to review the Labour Operation Not Allowed listing: Log on to GlobalConnect and Global Warranty Management. Select View Service Agent Profile from the Analyze Warranty...
New Accessory Programs - 04/12/2013
... with the eligible vehicle by VIN must have been reported in GWM with the appropriate installation labour operation within 14 days of the eligible vehicle delivery dateAll part numbers sold must be entered into GWMA ZSET transaction is submitted in GWM...
Right/Left & Front/Back Repairs - 08/30/2012
When the technician determines that both sides must be replaced and there isn't an add condition or unique labour code, use the generic labour operation. The second part is submitted as a secondary part and the labour time for the other side is entered...
Updates, Recalls, & Special Coverage - 08/05/2014
... warranty coverage and has an open Special Coverage Adjustment, service agents are to use the labour operation found in the Labour Time Guide as opposed to the unique labour operation included in the Special Coverage Adjustment bulletin. A Service Update...
Forum - 12/06/2019
... left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the “Add Time” for performing both sides. If unique labour operations are published for each side then they...
Simplifying Accessories - 10/08/2012
... arrives. Once the vehicle arrives at the dealership, the accessory is installed by the technician. Labour time to install the accessory is found in the Labour Time Guide using Z6998 with transaction type ZPDI. These accessories are referred to as RPO...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... reimbursement can only be the amount GM would have paid a service agent using the GM part(s) and labour allowance stated in the field action bulletin. However, if the amount being reimbursed exceeds the amount GM would have paid an authorized GM service...
... the guidelines of this maintenance program. It includes the maintenance items covered and the labour operation to use for each maintenance service. It's important to note that this guide states that customers must have their maintenance under this program...
Empowerment Options - 08/09/2011
... defect to ensure ongoing loyalty. The ZREG transaction would be submitted using the appropriate labour operation from the LTG with customer enthusiasm indicated. Option 2: A ZREG transaction may be submitted for complimentary, spontaneously offered,...
Labour Time Guide Request for Review - 03/10/2011
... who can't believe that you just told him/her that the repair they just performed pays 3.2 labour hours. They're angry because it took them 6.5 hours to do it.Many factors play into why the repair took the time it did. Available parts staff to get the...
Pre-Delivery Inspection - 08/10/2010
... with a unique job card number. If a PDI did not auto pay, submit a transaction with type ZPDI and labour operation Z7000. The labour hours allowed can be found in the LTG.If the vehicle has dealer installed accessories the dealer must submit for reimbursement...
Spark Assessment Program - 09/04/2013
A special labour operation code was created for performing what GM calls "Quality Assessment" for the Spark EV. This quality assessment and the labour operation to reimburse the technician for the inspections will only be available for a specific period...
Ignition Switch Parts Return Request - 06/06/2014
... Fricker, GM WPC, 45 Northpointe Dr, Orion, MI 48359.For transactions involving the referenced labour operations, which were paid through GWM on or after May 28, a separate WPC Part Return Request will be processed, with notification being received through...
Maintenance Offers - 10/08/2012
... the reimbursement in the miscellaneous net item field. The program is in effect until 10/31/2012.Labour OpDescriptionDetailZ2402$25 off any serviceSelect MY 2007 to present Silverado, Avalanche, Sierra and FCO Savana, Uplander, ExpressZ2403$35 off any...
Reject of the Month - 11/05/2012
Rejects for excessive parts and other labour hours has caused issues for a dealer in Minnesota. The "What Would You Do" example from the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The...
Sublet Warranty Repairs - 11/18/2010
... a question on a rejected transaction. The reject was 083: sublet amount exceeds the allowance for labour code V2185.The repair made was to satisfy the product safety recall 09230B for a roof panel separation on a 2005 Corvette. Since the dealership did...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
... if the repair is worthy of goodwill is required. If the decision is made to offer goodwill, the labour operation listed within the special policy may not be used in the transaction. The repair is submitted as a regular warranty transaction (ZREG), using...
Brake Pads and Rotors - 08/30/2012
... and is consistently occurring, a brake dampening compound may be applied to the back of each pad. Labour operation H9709, a labour operation that is not published in the LTG, but rather included in the above bulletin, is used to claim the necessary time...
Option C Enrollment - 10/01/2013
The Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Eligible dealers...
Re: What Would You Do - 03/14 - 03/11/2014
I beleive the warranty admininstrator should change the labour op to 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the ...
Re: Transportation Claims - 06/08/2012
Would I have submit everything on one line or submit them on each separte lines? Is there a labour op to use? Thank you for your help i never submitted one before.
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Forum - 04/16/2024
The DBC has advised using labour op code 2810175 Transmission Control Module Reprogramming with SPS when the Telematic Control Module is being reprogramed. I just made this correction and the claim has been paid.
Changes to Technician Accounting of Labour Time - 08/05/2014
... that each line on the job card have a separate time recording, however, it is recommended. If a labour operation cannot be found for a repair made, a "closest to" labour operation must be used. Any time a closest to labour operation is used, it must...
New Labour Rate in January 2014 - 12/09/2013
For those dealers enrolled in the Option C Labour Rate, the new rate will go into effect on Wednesday, January 1, 2014. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
PQC Contact Required? - 02/26/2013
... department, it is still possible to verify whether or not PQC must be contacted.How to review the Labour Operation Not Allowed listing: Log on to GlobalConnect and Global Warranty Management. Select View Service Agent Profile from the Analyze Warranty...
New Accessory Programs - 04/12/2013
... with the eligible vehicle by VIN must have been reported in GWM with the appropriate installation labour operation within 14 days of the eligible vehicle delivery dateAll part numbers sold must be entered into GWMA ZSET transaction is submitted in GWM...
Right/Left & Front/Back Repairs - 08/30/2012
When the technician determines that both sides must be replaced and there isn't an add condition or unique labour code, use the generic labour operation. The second part is submitted as a secondary part and the labour time for the other side is entered...
Updates, Recalls, & Special Coverage - 08/05/2014
... warranty coverage and has an open Special Coverage Adjustment, service agents are to use the labour operation found in the Labour Time Guide as opposed to the unique labour operation included in the Special Coverage Adjustment bulletin. A Service Update...
Forum - 12/06/2019
... left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the “Add Time” for performing both sides. If unique labour operations are published for each side then they...
Simplifying Accessories - 10/08/2012
... arrives. Once the vehicle arrives at the dealership, the accessory is installed by the technician. Labour time to install the accessory is found in the Labour Time Guide using Z6998 with transaction type ZPDI. These accessories are referred to as RPO...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... reimbursement can only be the amount GM would have paid a service agent using the GM part(s) and labour allowance stated in the field action bulletin. However, if the amount being reimbursed exceeds the amount GM would have paid an authorized GM service...
2013 Policy & Procedure Update - 06/19/2013
... The new Limited Lifetime Parts Warranty is easier to explain to customers and does not include labour. There are twelve different parts eligible for the program. LLPW transactions are handled with one of the following transaction types:- ZPTI:...
Paint Warranty Claims - 01/28/2014
... allowance GM will reimburse. There are four options when it comes to choosing the correct paint labour code. Partial color/clear coat labour codes are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow...
Reject of the Month - 06/19/2013
... Solenoid Replacement cross references to GLC, 4027910. The claim was submitted with parts and labour using labour operation 4027910. The transaction rejected with error code 901-vehicle not compatible with labour code 4027910. At first glance...
One Labour Code or Two: - 05/14/2013
With the introduction of the new Global Labour Codes, now is a great time to review bulletin 12-00-89-003, titled Warranty Administration Guidelines for Multiple Repairs with Independent Causes. This bulletin was published April 9th, 2012, and helps clear...
Making an Effective Policy Decision - 08/09/2012
... and taxi fare that are incurred as a result of a service repair. There is a $500 ceiling for this labour operation.Vehicle Payment Expense Z7091: Only vehicle payment reimbursements are included with this labour operation. In unique situations it may...
Submitting a Transportation Transaction - 07/01/2014
... cause code are not required. A damage code is used instead. Damage codes must be compatible to the labour operation selected for the repair; if the damage code is incorrect, there is little, that can be done to correct the error and there is a strong likelihood...
Reject of the Month - 03/10/2011
... bottom line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement for the lube/oil/filter portion of the program, but is handled differently than other coupon based oil change...
Subsequent Recall Part Failures - 03/10/2011
... parts replacement warranty transaction after the repair has been completed. Select the appropriate labour operation from the Labour Time Guide. If there is no applicable warranty coverage remaining, either new vehicle or parts replacement warranty, the...
Transmission Filler Tube - 06/30/2011
The transmission fluid filler tube and seal replacement labour operation is back in the Labour Time Guide. K6140 Transmission Fluid Filler Tube and Seal Replacement. The operation had been removed from the LTG, but is now back and available for use. The...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
... after March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains a unique labour operation for bulletin use to cover the cost of the part only. Applicable labour is included in operation Z6998 for an LPO accessory and included...
VINs That Fall Between The Cracks - 11/17/2011
... can elect to goodwill the repair and submit the claim with the appropriate self-authorization and labour operation from the Labour Time Guide. This allows the dealer to satisfy the customer's needs, but requires the use of self-authorization.The dealer...
Summer Splash Accessory Promo - 09/04/2013
The warranty administrator is responsible for reviewing the technician's comments on the job card and determining which labour code to assign to the repair performed. This process is very dependent on how well the technician's comments are understood....
Forum - 09/14/2022
... Current Date (Date Job Card was opened) Odometer: Current Mileage (on date Job Card was opened) Labour Operation: Use the Labour Operation associated with the repair performed which you are reimbursing the customer for. (autopartners.net)...
Reject of the Month - 03/08/2012
... that a replacement transmission was the most cost effective solution. The PRA reflected the part, labour and tow expense for the repair. The transaction was administered for payment. Payment was received, less the tow expense, which was omitted in error....
Technician Time Recording - 06/08/2011
... staff point to as evidence that yes, they do. 1.6.2.11 Technician Identification and Accounting of Labour TimeAll customer pay, warranty, policy, and internal job card time must be accountable through the technician's time and payroll records. All technicians'...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... to be based on the Oil Life Monitor and tire rotations are to be performed every 7,500 miles. The labour operations used for warranty reimbursement are as follows:Z2359 - Oil change using dexos1- 0.3 labour time for all vehiclesZ2356 - Diesel engine...
Re: What Would You Do - 03/14 - 07/07/2014
"dmarfin" - you are correct! The labour operation was updated to the CAC Diagnostic Fee Coverage labour operation, 0600108, and submitted with base labour of 1.0 hour. The Service Request number was entered in the Reference Field of the transaction...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... a transportation transaction is submitted and accepted then later discovered that a part, labour, or a net item was left off of the original transaction, the DBC must be contacted, choosing the prompt for service. You will be asked if you are calling...
Revised Customer Concern Not Duplicated (CCND) Bulletin - 11/26/2014
UPDATE: Bulletin 06-00-89-026M was recently revised to add the 2015 model year, update labour operations and the notice at the bottom of the chart.
Clock on, Clock off - 01/19/2012
... others, not so much. Some have read that straight time operations such as closest-to and other labour time situations require a time recording, as stated in the Policies and Procedures manual. The latest revision to P&P Article 1.6.2.11 - Technician...
Global Warranty Management - 10/08/2012
... the claim could possibly be resolved at the dealer level. It may be a matter of updating a labour operation to better reflect the repairs performed, removing a part from the parts list that was charged out on the incorrect line or applying dealer self-authorization.The...
New Administrative Allowance - 06/06/2012
Dealer Empowerment labour operation Z7920, incidental non-warranty expense, is used to reimburse your customer for reasonable expenses incurred as a result of a service repair. A 0.2 hour administrative allowance is now permissible for issuing a reimbursement...
PQC Assembly Replacement - 09/04/2013
- Bulletin 02-07-30-029 has been revised to update referenced labour operations as well as to reflect process changes. There are several important notifications listed at the beginning of the bulletin, and they include: • PQC contact is not required...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
... that is removed as a result of the recall repair. Recall 14187 Front Safety Belt Anchor: Labour operation 9100600 - return the safety belt sleeves, or if no parts were used and the dealer inspected only, return the WPC paperwork and job card...
Part Return for Recall 14305: - 10/31/2014
... The airbag must be returned to the supplier as instructed and not held at the dealer facility. The labour operation has an additional time labour allowance of 0.2 hours to package and return the airbag module. Those field actions that have been previously...
... The new Limited Lifetime Parts Warranty is easier to explain to customers and does not include labour. There are twelve different parts eligible for the program. LLPW transactions are handled with one of the following transaction types:- ZPTI:...
Paint Warranty Claims - 01/28/2014
... allowance GM will reimburse. There are four options when it comes to choosing the correct paint labour code. Partial color/clear coat labour codes are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow...
Reject of the Month - 06/19/2013
... Solenoid Replacement cross references to GLC, 4027910. The claim was submitted with parts and labour using labour operation 4027910. The transaction rejected with error code 901-vehicle not compatible with labour code 4027910. At first glance...
One Labour Code or Two: - 05/14/2013
With the introduction of the new Global Labour Codes, now is a great time to review bulletin 12-00-89-003, titled Warranty Administration Guidelines for Multiple Repairs with Independent Causes. This bulletin was published April 9th, 2012, and helps clear...
Making an Effective Policy Decision - 08/09/2012
... and taxi fare that are incurred as a result of a service repair. There is a $500 ceiling for this labour operation.Vehicle Payment Expense Z7091: Only vehicle payment reimbursements are included with this labour operation. In unique situations it may...
Submitting a Transportation Transaction - 07/01/2014
... cause code are not required. A damage code is used instead. Damage codes must be compatible to the labour operation selected for the repair; if the damage code is incorrect, there is little, that can be done to correct the error and there is a strong likelihood...
Reject of the Month - 03/10/2011
... bottom line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement for the lube/oil/filter portion of the program, but is handled differently than other coupon based oil change...
Subsequent Recall Part Failures - 03/10/2011
... parts replacement warranty transaction after the repair has been completed. Select the appropriate labour operation from the Labour Time Guide. If there is no applicable warranty coverage remaining, either new vehicle or parts replacement warranty, the...
Transmission Filler Tube - 06/30/2011
The transmission fluid filler tube and seal replacement labour operation is back in the Labour Time Guide. K6140 Transmission Fluid Filler Tube and Seal Replacement. The operation had been removed from the LTG, but is now back and available for use. The...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
... after March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains a unique labour operation for bulletin use to cover the cost of the part only. Applicable labour is included in operation Z6998 for an LPO accessory and included...
VINs That Fall Between The Cracks - 11/17/2011
... can elect to goodwill the repair and submit the claim with the appropriate self-authorization and labour operation from the Labour Time Guide. This allows the dealer to satisfy the customer's needs, but requires the use of self-authorization.The dealer...
Summer Splash Accessory Promo - 09/04/2013
The warranty administrator is responsible for reviewing the technician's comments on the job card and determining which labour code to assign to the repair performed. This process is very dependent on how well the technician's comments are understood....
Forum - 09/14/2022
... Current Date (Date Job Card was opened) Odometer: Current Mileage (on date Job Card was opened) Labour Operation: Use the Labour Operation associated with the repair performed which you are reimbursing the customer for. (autopartners.net)...
Reject of the Month - 03/08/2012
... that a replacement transmission was the most cost effective solution. The PRA reflected the part, labour and tow expense for the repair. The transaction was administered for payment. Payment was received, less the tow expense, which was omitted in error....
Technician Time Recording - 06/08/2011
... staff point to as evidence that yes, they do. 1.6.2.11 Technician Identification and Accounting of Labour TimeAll customer pay, warranty, policy, and internal job card time must be accountable through the technician's time and payroll records. All technicians'...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... to be based on the Oil Life Monitor and tire rotations are to be performed every 7,500 miles. The labour operations used for warranty reimbursement are as follows:Z2359 - Oil change using dexos1- 0.3 labour time for all vehiclesZ2356 - Diesel engine...
Re: What Would You Do - 03/14 - 07/07/2014
"dmarfin" - you are correct! The labour operation was updated to the CAC Diagnostic Fee Coverage labour operation, 0600108, and submitted with base labour of 1.0 hour. The Service Request number was entered in the Reference Field of the transaction...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... a transportation transaction is submitted and accepted then later discovered that a part, labour, or a net item was left off of the original transaction, the DBC must be contacted, choosing the prompt for service. You will be asked if you are calling...
Revised Customer Concern Not Duplicated (CCND) Bulletin - 11/26/2014
UPDATE: Bulletin 06-00-89-026M was recently revised to add the 2015 model year, update labour operations and the notice at the bottom of the chart.
Clock on, Clock off - 01/19/2012
... others, not so much. Some have read that straight time operations such as closest-to and other labour time situations require a time recording, as stated in the Policies and Procedures manual. The latest revision to P&P Article 1.6.2.11 - Technician...
Global Warranty Management - 10/08/2012
... the claim could possibly be resolved at the dealer level. It may be a matter of updating a labour operation to better reflect the repairs performed, removing a part from the parts list that was charged out on the incorrect line or applying dealer self-authorization.The...
New Administrative Allowance - 06/06/2012
Dealer Empowerment labour operation Z7920, incidental non-warranty expense, is used to reimburse your customer for reasonable expenses incurred as a result of a service repair. A 0.2 hour administrative allowance is now permissible for issuing a reimbursement...
PQC Assembly Replacement - 09/04/2013
- Bulletin 02-07-30-029 has been revised to update referenced labour operations as well as to reflect process changes. There are several important notifications listed at the beginning of the bulletin, and they include: • PQC contact is not required...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
... that is removed as a result of the recall repair. Recall 14187 Front Safety Belt Anchor: Labour operation 9100600 - return the safety belt sleeves, or if no parts were used and the dealer inspected only, return the WPC paperwork and job card...
Part Return for Recall 14305: - 10/31/2014
... The airbag must be returned to the supplier as instructed and not held at the dealer facility. The labour operation has an additional time labour allowance of 0.2 hours to package and return the airbag module. Those field actions that have been previously...
Adjustments to the LTG - 07/03/2013
Many of you may have noticed several labour time decreases, as well as, increases in the Labour Time Guide, which ironically occurred close to when the transition to Global Labour Codes took effect. During the transition to the new GLC format, it...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... only)CTS XTSATSDTS (2011 MY Only) Escalade SRXSTS (2011 MY Only)Services Labour Op Code (All Models) Labour TimeLabour TimeLabour TimeLabour TimeLabour TimeLabour TimeLabour TimeOil Change06006130.30.30.30.30.30.30.3Tire Rotation06006230.20.20.20.20.30.30.2Passenger...
Re: closest to labor ops - 08/07/2014
The following is from P & P Article 1.5.1: "When no labour operation or time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours....
Special Coverage - 04/12/2013
... and submitted for payment. The transaction later rejected for Vehicle Not Compatible With Labour Code (reject code 903). The warranty administrator reviewed the transaction confirming that the special coverage indicator was checked and the claim...
PDI Auto Pay - 02/07/2012
... not received within a reasonable amount of time, it is necessary to submit a ZPDI transaction with labour operation Z7000 for payment. The appropriate labour time is entered in the base labour hours field. Refer to the jlwarranty 2012 PDI Time Allowance...
When the Customer Does Not Return - 04/28/2015
... keys. The proper way to get reimbursed for the keys in this situation is to submit a claim using labour operation 6410070 with transaction type ZREG and selecting the "Customer Enthusiasm" indicator. It is very important that these claims are submitted...
Warranty Self-Review - 04/03/2014
... supporting OLH and daily time records, etc. Review the parts charged out in association with the labour claimed. Confirm that the labour operation submitted correlates with the cause of failure. By performing this self-review, you have the opportunity...
Customer Concern Not Duplicated - 02/07/2012
... has been revised to include a new requirement for the engine controls and fuel could not duplicate labour operation, J9992. The entry of the diagnostic P-code in the labour dependency field is required with the use of J9992. ...
Front Splitter aka Spoiler - 12/18/2012
... the dealer in a box in the interior of the vehicle. The dealer may submit a ZPDI transaction using labour operation Z6998 for the installation of the component with 1.3 hours labour. G_0000151253...
Coverage Code E, E1, E2 - 10/13/2010
... what specific parts are covered and which specific vehicles have emissions warranty coverage. The Labour Time Guide displays a coverage code to indicate which labour operations are covered by an emissions warranty. Standard emissions coverage is indicated...
Global Warranty Management - 10/31/2014
... Until GM has launched the recall there is no published service or submission procedure, parts or labour operation numbers. Once the recall has been launched, IVH status will list Open for the involved VINs and the Field Action will be published in IVH...
Aftermarket Calibrations - 11/25/2014
... and to provide a more concise Subject statement. The bulletin also contains the updated Global Labour Code for Suspected Tampering or Vehicle Modifications: 0600014. The labour operation pays .2 hours and must be routed to the WSC for approval. The service...
Warranty 101 - 07/02/2010
... documentation there is no support for the repair. In the above repair scenario, the empowerment labour operation Z7091 was used to claim for the vehicle payment reimbursement. The transaction rejected for labour operation restricted and miscellaneous...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... draining and sealing components to prevent leakage. Reimbursement is at a rate for unskilled labour and is claimed in the "admin allowance" filed in the net items section. If an engine assembly is being returned, the oil filter must be drained of...
Bulletin 06-08-47-001 Update - 10/01/2013
... software and/or calibration files using the TIS Service Programming System (SPS) application. The labour codes contained within the bulletin are only to be used for performing the SPS procedure. These operations are not to be used when replacing a module,...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... transactions require no special flag to be selected and are submitted using one of the following Z labour operations:Z7410 - Spontaneous Goodwill Maintenance. Maximum reimbursement of $100 keeping in mind that GM is not to be charged more than what is...
Power Steering Concerns - 02/07/2012
... 2.0 hours for the repair, which includes time to flush and bleed the power steering system. This labour operation will not be published in the LTG.PI0620 has instructions to also change the power steering fluid to DEXRON(r)-VI when replacing the steering...
Revised Blower Motor Installation Instructions - 02/07/2012
... blower motor on a vehicle with the first design blower motor. This bulletin also supplies a unique labour operation, D9783, to be used when revising and installing the second design blower motor. The bulletin operation pays 0.6 with no add time for diagnosis....
Customer Concern Not Duplicated UPDATE - 12/18/2012
... was updated to contain additional information for the Customer Concern Not Duplicated/Verified Labour Operation Numbers N9991 and N9996. A note has been added to operation N9991 (OnStar/Bluetooth) to use the code when the Bluetooth concern is in a...
Automatic PDI Payment - 01/10/2014
... before submitting a claim for the PDI payment. To submit a claim use transaction type ZPDI with labour operation 0590072. Utilize the jlwarranty PDI Reference Chart or the LTG to determine what amount may be submitted for the base labour. ...
Summer Splash Accessory Promo - 07/30/2013
... with the eligible vehicle by VIN must have been reported in GWM with the appropriate installation labour operation within 21 days of the eligible vehicle delivery dateAll part numbers sold must be reported in GWMThe warranty administrator's role in the...
Certified Service Employee Discount Program - 06/06/2012
... employees a discount towards customer pay service or parts purchases at participating dealerships. Labour codes for the ZSSP Transaction are listed within Global Message G_0000115120 (5/4/2012). Labour operations have been established for each tier of...
Brake Burnish - 06/08/2011
... 00-05-22-002, has been revised to include the 2012 model year and to announce an increase in labour time for brake burnishing. Labour operation H9709 now reimburses the dealer 0.3 hours rather than 0.2 hours. Remember that there are four key steps to...
Engine Oil Consumption Bulletin Update - 12/19/2014
... bulletin has been revised to include the addition of "Clean Carbon from Cylinder" for 2.0 labour hours in conjunction with labour operation 4080298. ...
Reject of the Month - 02/27/2014
Error 076, Miscellaneous Net Item Exceeds the allowance for labour code 8060440, was the beginning of some frustration for an Indiana dealer on a Customer Enthusiasm tire replacement claim. Because the amount in the net item field exceeded the service...
Many of you may have noticed several labour time decreases, as well as, increases in the Labour Time Guide, which ironically occurred close to when the transition to Global Labour Codes took effect. During the transition to the new GLC format, it...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... only)CTS XTSATSDTS (2011 MY Only) Escalade SRXSTS (2011 MY Only)Services Labour Op Code (All Models) Labour TimeLabour TimeLabour TimeLabour TimeLabour TimeLabour TimeLabour TimeOil Change06006130.30.30.30.30.30.30.3Tire Rotation06006230.20.20.20.20.30.30.2Passenger...
Re: closest to labor ops - 08/07/2014
The following is from P & P Article 1.5.1: "When no labour operation or time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours....
Special Coverage - 04/12/2013
... and submitted for payment. The transaction later rejected for Vehicle Not Compatible With Labour Code (reject code 903). The warranty administrator reviewed the transaction confirming that the special coverage indicator was checked and the claim...
PDI Auto Pay - 02/07/2012
... not received within a reasonable amount of time, it is necessary to submit a ZPDI transaction with labour operation Z7000 for payment. The appropriate labour time is entered in the base labour hours field. Refer to the jlwarranty 2012 PDI Time Allowance...
When the Customer Does Not Return - 04/28/2015
... keys. The proper way to get reimbursed for the keys in this situation is to submit a claim using labour operation 6410070 with transaction type ZREG and selecting the "Customer Enthusiasm" indicator. It is very important that these claims are submitted...
Warranty Self-Review - 04/03/2014
... supporting OLH and daily time records, etc. Review the parts charged out in association with the labour claimed. Confirm that the labour operation submitted correlates with the cause of failure. By performing this self-review, you have the opportunity...
Customer Concern Not Duplicated - 02/07/2012
... has been revised to include a new requirement for the engine controls and fuel could not duplicate labour operation, J9992. The entry of the diagnostic P-code in the labour dependency field is required with the use of J9992. ...
Front Splitter aka Spoiler - 12/18/2012
... the dealer in a box in the interior of the vehicle. The dealer may submit a ZPDI transaction using labour operation Z6998 for the installation of the component with 1.3 hours labour. G_0000151253...
Coverage Code E, E1, E2 - 10/13/2010
... what specific parts are covered and which specific vehicles have emissions warranty coverage. The Labour Time Guide displays a coverage code to indicate which labour operations are covered by an emissions warranty. Standard emissions coverage is indicated...
Global Warranty Management - 10/31/2014
... Until GM has launched the recall there is no published service or submission procedure, parts or labour operation numbers. Once the recall has been launched, IVH status will list Open for the involved VINs and the Field Action will be published in IVH...
Aftermarket Calibrations - 11/25/2014
... and to provide a more concise Subject statement. The bulletin also contains the updated Global Labour Code for Suspected Tampering or Vehicle Modifications: 0600014. The labour operation pays .2 hours and must be routed to the WSC for approval. The service...
Warranty 101 - 07/02/2010
... documentation there is no support for the repair. In the above repair scenario, the empowerment labour operation Z7091 was used to claim for the vehicle payment reimbursement. The transaction rejected for labour operation restricted and miscellaneous...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... draining and sealing components to prevent leakage. Reimbursement is at a rate for unskilled labour and is claimed in the "admin allowance" filed in the net items section. If an engine assembly is being returned, the oil filter must be drained of...
Bulletin 06-08-47-001 Update - 10/01/2013
... software and/or calibration files using the TIS Service Programming System (SPS) application. The labour codes contained within the bulletin are only to be used for performing the SPS procedure. These operations are not to be used when replacing a module,...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... transactions require no special flag to be selected and are submitted using one of the following Z labour operations:Z7410 - Spontaneous Goodwill Maintenance. Maximum reimbursement of $100 keeping in mind that GM is not to be charged more than what is...
Power Steering Concerns - 02/07/2012
... 2.0 hours for the repair, which includes time to flush and bleed the power steering system. This labour operation will not be published in the LTG.PI0620 has instructions to also change the power steering fluid to DEXRON(r)-VI when replacing the steering...
Revised Blower Motor Installation Instructions - 02/07/2012
... blower motor on a vehicle with the first design blower motor. This bulletin also supplies a unique labour operation, D9783, to be used when revising and installing the second design blower motor. The bulletin operation pays 0.6 with no add time for diagnosis....
Customer Concern Not Duplicated UPDATE - 12/18/2012
... was updated to contain additional information for the Customer Concern Not Duplicated/Verified Labour Operation Numbers N9991 and N9996. A note has been added to operation N9991 (OnStar/Bluetooth) to use the code when the Bluetooth concern is in a...
Automatic PDI Payment - 01/10/2014
... before submitting a claim for the PDI payment. To submit a claim use transaction type ZPDI with labour operation 0590072. Utilize the jlwarranty PDI Reference Chart or the LTG to determine what amount may be submitted for the base labour. ...
Summer Splash Accessory Promo - 07/30/2013
... with the eligible vehicle by VIN must have been reported in GWM with the appropriate installation labour operation within 21 days of the eligible vehicle delivery dateAll part numbers sold must be reported in GWMThe warranty administrator's role in the...
Certified Service Employee Discount Program - 06/06/2012
... employees a discount towards customer pay service or parts purchases at participating dealerships. Labour codes for the ZSSP Transaction are listed within Global Message G_0000115120 (5/4/2012). Labour operations have been established for each tier of...
Brake Burnish - 06/08/2011
... 00-05-22-002, has been revised to include the 2012 model year and to announce an increase in labour time for brake burnishing. Labour operation H9709 now reimburses the dealer 0.3 hours rather than 0.2 hours. Remember that there are four key steps to...
Engine Oil Consumption Bulletin Update - 12/19/2014
... bulletin has been revised to include the addition of "Clean Carbon from Cylinder" for 2.0 labour hours in conjunction with labour operation 4080298. ...
Reject of the Month - 02/27/2014
Error 076, Miscellaneous Net Item Exceeds the allowance for labour code 8060440, was the beginning of some frustration for an Indiana dealer on a Customer Enthusiasm tire replacement claim. Because the amount in the net item field exceeded the service...
Re: Transprotation Damage - 03/19/2014
Sorry, wasn't sure of the make/model so selected a random 2014 vehicle to provide a labour op example. The only refinish op options for this model vehicle are "front bumper fascia trim cap partial refinish color/clear coat - 1440554" or "front bumper...
Re: Sublet - 07/02/2013
... amount that would have been charged for the repair had the dealership performed it. Calculate the labour expense at your labour rate; including base labour, paint labour, and paint mix time. Add that expense to the part expense and material allowance...
Service Workbench: Customer and Vehicle History - 06/30/2011
... and paid for on the vehicle. Service advisors aren't necessarily expected to know, based on the labour operation shown, that the current customer concern is related to a previous concern, but they can often pick up on similarities. For example, if the...
Transmission Replacements and Contacting the PQC - 08/09/2012
... Cost Comparison" worksheet with the warranty transactionDocument the flush code in the labour dependency field of the warranty transactionRoute the transaction to the WSC for reviewAssemblies are returned to the WPC for evaluation The required...
2013 Camaro - 06/19/2013
... to avoid damage during transport. The installation of the spoiler should be administered with labour operation 0590032 PDI-Dealer Installed-Factory Invoiced Options. ...
Forum - 12/16/2016
... Maybe some examples would be nice to see. I have asked several times what is meant by "labour operations in the same repair group", and I haven't gotten an answer. For example, if I'm looking at labor operations for a 2017 Acadia, Engine...
Forum - 06/27/2022
According the GM Global Warranty User Manual page 18: "One Concern with Two Published Labour Operations: There may be times when the customer expressed ONE concern, but it is actually TWO concerns and should be written up as two separate lines. Example:...
Reject of the Month - 11/18/2013
... service advisor wrote the job card up as a special coverage repair with the special coverage labour operation. The claim was submitted with the special coverage operation, parts, labour and the special coverage indicator checked. The transaction...
Dealer Installed Accessories - 06/06/2012
... up after work. The service advisor, while familiar with the new vehicle PDI accessory procedure, labour operation Z6998, was not aware of the processes involved with registering a service agent installed GM accessory. Registration of these...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... and check number of the vehicle payment being claimed. The transaction should be submitted using labour operation Z7091 with a complete explanation of the circumstances that led to the reimbursement documented in the 3 C's. A copy of the receipt or invoice...
Reject of the Month: Part Number Predicaments - 06/08/2011
... reasons; the part was entered on the wrong line, the wrong part number was used, or the wrong labour operation was selected.Staying current and being organized when handling parts on a job card is the single best way to ensure that these types of rejects...
Recall Tips - 04/27/2011
... and/or repair of the Rear Suspension Toe Links for possible separation. There are three separate labour operations for the various levels of repair that can be performed. When performing the repair of the rear suspension toe links, GM mandates that the...
Smart Care and Smart Care Wraps - 01/10/2014
... replaced by new plans called Smart Care and Smart Care Wraps. The entirely new programs have new labour operations, pricing and submission criteria. The new Smart Care maintenance program is designed to meet a vehicle's basic maintenance requirements....
Repeat Repair/Pyramiding - 04/03/2014
... has been identified as having concerns in one or more of the following areas: High Frequency Labour Operation use, Excess Expense, Repeat Repairs, or Pyramiding. Once received, the dealership must begin the review process as soon as possible, with packet...
Ignition Switch Recall - 11/25/2014
... the dealer's part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once the recall repairs have been completed and the claim has been submitted, vehicle owners will receive an invitation...
Reject of the Month - 10/03/2014
... the repairs were performed. The service advisor closed the transaction with the steering gear labour operation, customer participation, customer enthusiasm indicated, and the service manager's documentation on the hard copy, authorizing a policy...
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... PRIOR to the tech working for XX amount of extra hours. GM Policy & Procedures 1.6.2.13 - Other Labour Hours (OLH) Other Labour Hours (OLH) If unusual circumstances are encountered which would require other labour hours: The technician is to contact...
The New Policies and Procedures Manual - 10/31/2014
... manual) - Policies were clarified in regards to the proper documentation required when using these labour operations. There must be specific documentation stating why the labour operation was used and service management approval must be noted on the...
S0011 - 07/02/2012
... incorrect on delivery from the transportation company are submitted as a transportation claim with labour operation S0011. Operation E7005 has been established to address warranty related key replacements. ...
Reject of the Month - 08/09/2012
... transaction was submitted with the transmission replacement operation, with other labour time and excessive parts for the repair. The claim rejected for parts excessive, parts incompatible, excessive OLH, and beyond dealer empowerment.The claim was routed...
Re: What Would You Do - 10/14 - 11/05/2014
This claim was administered with the transmission replacement labour operation, labour time and parts. The rental expense was enter in the rental net item field and the $1,800 vehicle transport expense in the towing net item field. The warranty administrator...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
Cadillac Roadside Service Program - 06/30/2011
A new labour operation has been released to use for battery replacements under the Cadillac Roadside Service Program. Dealers should stop using operation N0110 and begin using Z8004 for warranty battery replacements associated with the roadside program....
GLC Transition - 07/03/2013
You may have noticed that some labour operations did not transition correctly with the GLC release. This issue seemed to be most prevalent with later model vehicles. While the June update of the LTG addressed some of the issues, the July update will cover...
OLH Best Practice - 04/12/2013
... time of authorization is necessary documentation with add-ons. The time documentation for other labour hours should specifically state that it is for OLH. Separate on/off punches are required for each labour operation with OLH. If the job card records...
Sorry, wasn't sure of the make/model so selected a random 2014 vehicle to provide a labour op example. The only refinish op options for this model vehicle are "front bumper fascia trim cap partial refinish color/clear coat - 1440554" or "front bumper...
Re: Sublet - 07/02/2013
... amount that would have been charged for the repair had the dealership performed it. Calculate the labour expense at your labour rate; including base labour, paint labour, and paint mix time. Add that expense to the part expense and material allowance...
Service Workbench: Customer and Vehicle History - 06/30/2011
... and paid for on the vehicle. Service advisors aren't necessarily expected to know, based on the labour operation shown, that the current customer concern is related to a previous concern, but they can often pick up on similarities. For example, if the...
Transmission Replacements and Contacting the PQC - 08/09/2012
... Cost Comparison" worksheet with the warranty transactionDocument the flush code in the labour dependency field of the warranty transactionRoute the transaction to the WSC for reviewAssemblies are returned to the WPC for evaluation The required...
2013 Camaro - 06/19/2013
... to avoid damage during transport. The installation of the spoiler should be administered with labour operation 0590032 PDI-Dealer Installed-Factory Invoiced Options. ...
Forum - 12/16/2016
... Maybe some examples would be nice to see. I have asked several times what is meant by "labour operations in the same repair group", and I haven't gotten an answer. For example, if I'm looking at labor operations for a 2017 Acadia, Engine...
Forum - 06/27/2022
According the GM Global Warranty User Manual page 18: "One Concern with Two Published Labour Operations: There may be times when the customer expressed ONE concern, but it is actually TWO concerns and should be written up as two separate lines. Example:...
Reject of the Month - 11/18/2013
... service advisor wrote the job card up as a special coverage repair with the special coverage labour operation. The claim was submitted with the special coverage operation, parts, labour and the special coverage indicator checked. The transaction...
Dealer Installed Accessories - 06/06/2012
... up after work. The service advisor, while familiar with the new vehicle PDI accessory procedure, labour operation Z6998, was not aware of the processes involved with registering a service agent installed GM accessory. Registration of these...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... and check number of the vehicle payment being claimed. The transaction should be submitted using labour operation Z7091 with a complete explanation of the circumstances that led to the reimbursement documented in the 3 C's. A copy of the receipt or invoice...
Reject of the Month: Part Number Predicaments - 06/08/2011
... reasons; the part was entered on the wrong line, the wrong part number was used, or the wrong labour operation was selected.Staying current and being organized when handling parts on a job card is the single best way to ensure that these types of rejects...
Recall Tips - 04/27/2011
... and/or repair of the Rear Suspension Toe Links for possible separation. There are three separate labour operations for the various levels of repair that can be performed. When performing the repair of the rear suspension toe links, GM mandates that the...
Smart Care and Smart Care Wraps - 01/10/2014
... replaced by new plans called Smart Care and Smart Care Wraps. The entirely new programs have new labour operations, pricing and submission criteria. The new Smart Care maintenance program is designed to meet a vehicle's basic maintenance requirements....
Repeat Repair/Pyramiding - 04/03/2014
... has been identified as having concerns in one or more of the following areas: High Frequency Labour Operation use, Excess Expense, Repeat Repairs, or Pyramiding. Once received, the dealership must begin the review process as soon as possible, with packet...
Ignition Switch Recall - 11/25/2014
... the dealer's part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once the recall repairs have been completed and the claim has been submitted, vehicle owners will receive an invitation...
Reject of the Month - 10/03/2014
... the repairs were performed. The service advisor closed the transaction with the steering gear labour operation, customer participation, customer enthusiasm indicated, and the service manager's documentation on the hard copy, authorizing a policy...
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... PRIOR to the tech working for XX amount of extra hours. GM Policy & Procedures 1.6.2.13 - Other Labour Hours (OLH) Other Labour Hours (OLH) If unusual circumstances are encountered which would require other labour hours: The technician is to contact...
The New Policies and Procedures Manual - 10/31/2014
... manual) - Policies were clarified in regards to the proper documentation required when using these labour operations. There must be specific documentation stating why the labour operation was used and service management approval must be noted on the...
S0011 - 07/02/2012
... incorrect on delivery from the transportation company are submitted as a transportation claim with labour operation S0011. Operation E7005 has been established to address warranty related key replacements. ...
Reject of the Month - 08/09/2012
... transaction was submitted with the transmission replacement operation, with other labour time and excessive parts for the repair. The claim rejected for parts excessive, parts incompatible, excessive OLH, and beyond dealer empowerment.The claim was routed...
Re: What Would You Do - 10/14 - 11/05/2014
This claim was administered with the transmission replacement labour operation, labour time and parts. The rental expense was enter in the rental net item field and the $1,800 vehicle transport expense in the towing net item field. The warranty administrator...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
Cadillac Roadside Service Program - 06/30/2011
A new labour operation has been released to use for battery replacements under the Cadillac Roadside Service Program. Dealers should stop using operation N0110 and begin using Z8004 for warranty battery replacements associated with the roadside program....
GLC Transition - 07/03/2013
You may have noticed that some labour operations did not transition correctly with the GLC release. This issue seemed to be most prevalent with later model vehicles. While the June update of the LTG addressed some of the issues, the July update will cover...
OLH Best Practice - 04/12/2013
... time of authorization is necessary documentation with add-ons. The time documentation for other labour hours should specifically state that it is for OLH. Separate on/off punches are required for each labour operation with OLH. If the job card records...
Add Credit Reminder - 05/14/2013
To submit for a WPC add credit for a transaction that paid prior to May 7, use the new Global Labour Code 0600064 with the additional amount on a separate transaction.This labour code is only in effect until August 7, 2013.Only use this GLC to submit...
Filing - 06/06/2014
... the shop copy, include the warranty copy showing the amount paid for the transaction and the labour operation, and any other supporting documentation that justifies the monies paid for the claim. A full list of example supporting documentation can be...
What Would You Do - 06/14 - 06/06/2014
... EVAP Purge Solenoid. The warranty administrator coded the first line of the transaction with the labour operation for the MAF sensor, 4022630. The second line was coded with the labour operation for the Evaporative Emission Canister Purge Solenoid Valve,...
Changes to Special Coverage 10054 - 07/30/2013
... they paid for the repair, including the name of the repair facility that made the repair. Use labour operation 9900010 when submitting for reimbursement in GWM. The dollar amount the customer participated towards the repair should be placed in the...
Bulletin 99-01-39-004D - 09/19/2011
The use of the evaporator core dyer kit and cooling coil coating can now be submitted for 2011 and 2012 vehicles using labour operation D3316. Keep in mind that this is a bulletin specific operation and will not be published in the LTG.
Global Warranty Tips - 03/11/2010
... period may be made by submitting the transaction as a regular warranty claim (including the 3 C's, labour operation, parts) and entering the participation amount in the Customer Participation Amount box located near the end of the transaction submission,...
What Would You Do - 05/14 - 05/09/2014
... the spare tire. The warranty administrator submitted the transaction for reimbursement for labour only, with the labour operation for the replacement of the spare wheel hoist. In early April, the customer returned to the dealership with another concern...
Re: closest to labor ops - 08/08/2014
When submitting a transaction with a closest to labour operation: Select an operation that best describes the cause of failure. Enter the selected labour operation with no base or add time. Enter the labour time for the repair in the other labour...
Special Coverage 10054D - 10/14/2011
... contract provider and a $100 deductible, the claim amounts are shown below. Additionally, the labour rate for this example is $100.Labour: $170.00Part: $87.81Total: $257.81The customer is responsible for half...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... 09-07-30-018B was recently updated with the new procedures. The base repair time of the labour operation is paid to the technician as with any other labour operation. Base time for major transmission repairs includes moving the vehicle into the...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
... order. Dealers are to submit the kit part number under the Ignition and Start switch replacement labour operation outlined in 13454 or 14063, as applicable. Labour only transactions are submitted to replace the lock cylinder and key under 14113, or replace...
No PQC Contact Required - 01/28/2014
... WPC.Go the to the Analyze Warranty tab in GWM to view restrictions in the Items Not Allowed tab.Labour Operation Not Allowed and Amount LimitLabour OpLabour Op DescriptionStatusAmt LimitStart DateTermination DateT5999ADDITIONAL PART MARKUP PERCENTAGE...
Forum - 03/24/2020
... both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the "Add Time" for performing both sides. If unique labour operations are published for each side then they must be used...
Ignition Switch Recall Claim Submission: - 06/06/2014
Global Message G_0000192330 provides a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure...
Option C - 11/25/2014
The Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Eligible dealers...
Authorizations and Approvals - 05/02/2012
... transactions requiring authorization, such as "P" for excessive parts or "E" for other labour hours; customer concern not duplicated labour operations, customer reimbursement, customer signature not available; replacement of shocks/struts in pairs, wheel...
Accessory Cruise Control - 10/08/2012
The Z6998 labour time has been adjusted on the Chevrolet Cruze, effective September 21, 2012. The time has been updated to pay 0.8 hours labour when installing LPO cruise control (RPO RXZ). The original labour time of 0.6 was not sufficient to complete...
GSA Courtesy Delivery - 02/07/2012
... and the fuel allowance (currently 1/4 tank of fuel). The handling allowance is claimed with labour operation Z7006 and net item expense of $150, with no parts or labour. At delivery be sure to check the US Government photo-identification. ...
Product Field Action Reimbursements - 06/08/2011
... for reimbursement in the vehicle history file. To process the reimbursement use the reimbursement labour operation found in the product field action bulletin and claim the reimbursement dollar amount in miscellaneous net item. Additionally, claim 0.2...
Transmission Flow Codes - 10/13/2010
... documentation since 2002, must now be entered in a specific dialog box when specific transmission labour operations are used in a transaction. Administrative message G_0000064365, dated September 7th, announced this new requirement and was effective...
Reject of the Month - 10/31/2014
A dealer submitted a recall transaction, number 13036, which rejected with error code 903: Vehicle Not Compatible with Labour Code. The vehicle being repaired was a 2012 Chevrolet Malibu sedan for a Brake Lamp Malfunction safety issue. The rejected claim...
Re: What Would You Do - 05/14 - 07/07/2014
This claim paid as a ZREG transaction with policy decision and related repair authorization by service management with the spare wheel hoist replacement labour operation. The dealer claimed parts only, no labour. Kristen/jlwarranty
Re: Ignition Switch Recall Parts Return - 06/06/2014
... be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation for the applicable job cards. > Up to 0.3 hrs may be claimed for packaging and handling per labour operation. > Submit the ACTUAL return...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... from GM will be reimbursed through this program; Mobil 1 is not reimbursable. Dealer labour is reimbursed at 75% of the dealer's approved warranty labour rate for eligible claims. Claim documentation must include notation of the percent of oil...
What Would You Do - 03/14 - 02/27/2014
... BCM requiring replacement. The repair was performed and the job card was closed with 3.5 hours labour, the Body Control Module, and the BCM labour operation. The warranty administrator coded the claim as a warranty repair (parts, labour, and OLH) with...
To submit for a WPC add credit for a transaction that paid prior to May 7, use the new Global Labour Code 0600064 with the additional amount on a separate transaction.This labour code is only in effect until August 7, 2013.Only use this GLC to submit...
Filing - 06/06/2014
... the shop copy, include the warranty copy showing the amount paid for the transaction and the labour operation, and any other supporting documentation that justifies the monies paid for the claim. A full list of example supporting documentation can be...
What Would You Do - 06/14 - 06/06/2014
... EVAP Purge Solenoid. The warranty administrator coded the first line of the transaction with the labour operation for the MAF sensor, 4022630. The second line was coded with the labour operation for the Evaporative Emission Canister Purge Solenoid Valve,...
Changes to Special Coverage 10054 - 07/30/2013
... they paid for the repair, including the name of the repair facility that made the repair. Use labour operation 9900010 when submitting for reimbursement in GWM. The dollar amount the customer participated towards the repair should be placed in the...
Bulletin 99-01-39-004D - 09/19/2011
The use of the evaporator core dyer kit and cooling coil coating can now be submitted for 2011 and 2012 vehicles using labour operation D3316. Keep in mind that this is a bulletin specific operation and will not be published in the LTG.
Global Warranty Tips - 03/11/2010
... period may be made by submitting the transaction as a regular warranty claim (including the 3 C's, labour operation, parts) and entering the participation amount in the Customer Participation Amount box located near the end of the transaction submission,...
What Would You Do - 05/14 - 05/09/2014
... the spare tire. The warranty administrator submitted the transaction for reimbursement for labour only, with the labour operation for the replacement of the spare wheel hoist. In early April, the customer returned to the dealership with another concern...
Re: closest to labor ops - 08/08/2014
When submitting a transaction with a closest to labour operation: Select an operation that best describes the cause of failure. Enter the selected labour operation with no base or add time. Enter the labour time for the repair in the other labour...
Special Coverage 10054D - 10/14/2011
... contract provider and a $100 deductible, the claim amounts are shown below. Additionally, the labour rate for this example is $100.Labour: $170.00Part: $87.81Total: $257.81The customer is responsible for half...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... 09-07-30-018B was recently updated with the new procedures. The base repair time of the labour operation is paid to the technician as with any other labour operation. Base time for major transmission repairs includes moving the vehicle into the...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
... order. Dealers are to submit the kit part number under the Ignition and Start switch replacement labour operation outlined in 13454 or 14063, as applicable. Labour only transactions are submitted to replace the lock cylinder and key under 14113, or replace...
No PQC Contact Required - 01/28/2014
... WPC.Go the to the Analyze Warranty tab in GWM to view restrictions in the Items Not Allowed tab.Labour Operation Not Allowed and Amount LimitLabour OpLabour Op DescriptionStatusAmt LimitStart DateTermination DateT5999ADDITIONAL PART MARKUP PERCENTAGE...
Forum - 03/24/2020
... both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the "Add Time" for performing both sides. If unique labour operations are published for each side then they must be used...
Ignition Switch Recall Claim Submission: - 06/06/2014
Global Message G_0000192330 provides a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure...
Option C - 11/25/2014
The Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Eligible dealers...
Authorizations and Approvals - 05/02/2012
... transactions requiring authorization, such as "P" for excessive parts or "E" for other labour hours; customer concern not duplicated labour operations, customer reimbursement, customer signature not available; replacement of shocks/struts in pairs, wheel...
Accessory Cruise Control - 10/08/2012
The Z6998 labour time has been adjusted on the Chevrolet Cruze, effective September 21, 2012. The time has been updated to pay 0.8 hours labour when installing LPO cruise control (RPO RXZ). The original labour time of 0.6 was not sufficient to complete...
GSA Courtesy Delivery - 02/07/2012
... and the fuel allowance (currently 1/4 tank of fuel). The handling allowance is claimed with labour operation Z7006 and net item expense of $150, with no parts or labour. At delivery be sure to check the US Government photo-identification. ...
Product Field Action Reimbursements - 06/08/2011
... for reimbursement in the vehicle history file. To process the reimbursement use the reimbursement labour operation found in the product field action bulletin and claim the reimbursement dollar amount in miscellaneous net item. Additionally, claim 0.2...
Transmission Flow Codes - 10/13/2010
... documentation since 2002, must now be entered in a specific dialog box when specific transmission labour operations are used in a transaction. Administrative message G_0000064365, dated September 7th, announced this new requirement and was effective...
Reject of the Month - 10/31/2014
A dealer submitted a recall transaction, number 13036, which rejected with error code 903: Vehicle Not Compatible with Labour Code. The vehicle being repaired was a 2012 Chevrolet Malibu sedan for a Brake Lamp Malfunction safety issue. The rejected claim...
Re: What Would You Do - 05/14 - 07/07/2014
This claim paid as a ZREG transaction with policy decision and related repair authorization by service management with the spare wheel hoist replacement labour operation. The dealer claimed parts only, no labour. Kristen/jlwarranty
Re: Ignition Switch Recall Parts Return - 06/06/2014
... be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation for the applicable job cards. > Up to 0.3 hrs may be claimed for packaging and handling per labour operation. > Submit the ACTUAL return...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... from GM will be reimbursed through this program; Mobil 1 is not reimbursable. Dealer labour is reimbursed at 75% of the dealer's approved warranty labour rate for eligible claims. Claim documentation must include notation of the percent of oil...
What Would You Do - 03/14 - 02/27/2014
... BCM requiring replacement. The repair was performed and the job card was closed with 3.5 hours labour, the Body Control Module, and the BCM labour operation. The warranty administrator coded the claim as a warranty repair (parts, labour, and OLH) with...
Re: What Would You Do - 11/14 - 12/10/2014
Since all of the modules were installed on the same day, the warranty administrator included them all with the recall labour operation. The service manager had applied authorization for the excessive parts and the technician had included comments supporting...
Re: Warranty and Non-Warranty Tow Labor Ops - 05/16/2013
0600162 is good. Check the Warranty Help Cards under the Resources Tab and download and print out the Z Labour Operations one, it has all of the conversions and will be a very handy reference for you. Good Luck!
Forum - 04/16/2024
I will stay in contact with the DBC. I can't be the only person having trouble with the Telematic Control Module labour operation code. Level 2 may have to get involved. I will post an answer when I get one. Thank you for the help.
2013 National Certified Service Retail Plan - 01/24/2013
... vehicles has been discontinued. Beginning January 1st, 2013, no claims should be submitted using labour operation Z2283 for the $5 reimbursement for 2013 model year vehicles. ...
Chevrolet Sonic Adds - 02/07/2012
... to the LTG on March 1, for the 2012 Chevrolet Sonic. The add conditions may be submitted with labour operation Z6998 for the installation of the LPO accessories. Dealers may claim 0.1 hour for the installation of the cargo net (W2D) and/or the storage...
Accessory Trailer Hitch - 04/13/2012
... complete the hitch installation. PI0710 provides the repair procedure as well as the bulletin only labour operation. The PI only applies to 2012 Chevrolet Equinox and GMC Terrain vehicles built after March 5, 2012. ...
Revised - $5 Dexos Credit - 01/19/2012
... those services performed on an internal job card. Claims for eligible vehicles are submitted with labour operation Z2283 and transaction type ZSSP. The $5 reimbursement in the miscellaneous net item field and the customer's VIN are entered in the co...
Wheel Alignment - 12/15/2011
Transactions for the performance of a wheel alignment, labour operation E2000 or E2020, require specific information recorded on or attached to the job card. This information includes:The customer's detailed concernWhat corrected the customer's concernVerification...
Free Agent Program - 07/02/2012
... 31, 2012. All claims for reimbursement had to have been submitted by May 31, 2012, through GWM. Labour operations that are involved in the program include Z2236, Pontiac Preferred Owners; Z2240, Saturn Owners; Z2241, Pontiac and Retained Brands; and...
Dye Test - 11/18/2010
Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction.
Safety Recall 11094 - 04/27/2011
... it is anticipated that no vehicles are expected to require its installation. The replacement labour operation listed within the recall may only be used if the fastener is replaced. ...
Whine/Moan Noise from the Power Steering - 04/27/2011
... to certain 2008-2009 Chevrolet Equinox, 2008-2009 Pontiac Torrent equipped with a 3.6L engine. The labour operation published within the bulletin is unique and is for bulletin use only. ...
Missing Key or Transmitter - 10/31/2014
... claim, not a warranty claim. The New Vehicle Delivery Key or Transmitter Replacement labour operation should be used with the ZTPT transaction; 0500010. ...
Recall 14294 - Ignition Key: - 10/31/2014
The declination form has been removed from the latest recall revision. The labour operation for "customer refused recall repair" has also been removed. The recall applies to certain 2010-2014 Chevrolet Camaro vehicles.
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... code. The most common authorization codes applied are A for a policy repair, E for other labour hours, R for a repeat or related repair, and P for excessive parts. Both policy repairs and OLH approval must be granted before the work is done. The date...
Batteries - 09/09/2014
... to the battery posts. A valid warranty code contains 15 characters and must be entered in the Labour Operation Dependency Field. ...
Battery Reimbursements - 09/09/2014
If the customer's battery is available, enter the Midtronics code into the Labour Operation Dependency Field. Enter the term "Reimbursement" into the field if the customer's battery is not available. Existing policies on customer reimbursement apply....
Cruze Noise on Start Up - 07/01/2014
A unique labour operation has been established to replace the starter and fuse block replacement in 2012-2014 Chevrolet Cruze vehicles equipped with a 1.8L engine and manual transmission, built prior to January 10, 2014. Customers may comment on a knock...
Cadillac Free Vehicle Detail - 07/01/2014
... The letter instructs owners to contact their participating dealer to schedule the free service. A labour operation will be established to reimburse Cadillac dealers $250.00 for providing the service. Additional details will be issued. Dealers that do...
Courtesy Transportation & the Ignition Switch Recall - 05/09/2014
... vehicle by submitting for authorization on the Aftersales Empowerment Portal. Utilize the labour operation from the appropriate recall bulletin, enter a brief comment, and input "00" (unknown) for the estimated days of rental. Dealers do not have to...
Corvette ZR1 - 01/28/2014
... 2012-2013 part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin for repairs performed under the powertrain warranty. ...
DEF - 01/28/2014
... place in front of the customer to facilitate training of the correct technique. The PDI fluids add labour operation, 0590052, is claimed in conjunction with this DEF fluid refill. ...
ELR Accessory LPO - 02/27/2014
... omitted a few LPO's for the ELR. The following dealer installed accessories may be claimed using labour operation 0590032:Charge Cord Storage Bag (RVW) 0.1 hoursCD Player, Glove Box Mounted (WCN) 0.3 hoursHighway Safety Kit (S08) 0.1 hours ...
Reject of the Month - 05/02/2012
... Labour code xxxxx is restricted and requires GM authorization - Error 066.The job card submission that resulted in these two errors had been routed to the WSC for review due to the restriction. The servicing dealer submitted the policy decision transaction...
Reimbursing Customers for Product Field Actions - 01/19/2012
... the amount the repair would have cost if completed by an authorized GM dealership. Calculate the labour and parts (if applicable) reimbursement and carefully explain to the customer that this is the dollar amount GM determined was adequate to cover the...
Since all of the modules were installed on the same day, the warranty administrator included them all with the recall labour operation. The service manager had applied authorization for the excessive parts and the technician had included comments supporting...
Re: Warranty and Non-Warranty Tow Labor Ops - 05/16/2013
0600162 is good. Check the Warranty Help Cards under the Resources Tab and download and print out the Z Labour Operations one, it has all of the conversions and will be a very handy reference for you. Good Luck!
Forum - 04/16/2024
I will stay in contact with the DBC. I can't be the only person having trouble with the Telematic Control Module labour operation code. Level 2 may have to get involved. I will post an answer when I get one. Thank you for the help.
2013 National Certified Service Retail Plan - 01/24/2013
... vehicles has been discontinued. Beginning January 1st, 2013, no claims should be submitted using labour operation Z2283 for the $5 reimbursement for 2013 model year vehicles. ...
Chevrolet Sonic Adds - 02/07/2012
... to the LTG on March 1, for the 2012 Chevrolet Sonic. The add conditions may be submitted with labour operation Z6998 for the installation of the LPO accessories. Dealers may claim 0.1 hour for the installation of the cargo net (W2D) and/or the storage...
Accessory Trailer Hitch - 04/13/2012
... complete the hitch installation. PI0710 provides the repair procedure as well as the bulletin only labour operation. The PI only applies to 2012 Chevrolet Equinox and GMC Terrain vehicles built after March 5, 2012. ...
Revised - $5 Dexos Credit - 01/19/2012
... those services performed on an internal job card. Claims for eligible vehicles are submitted with labour operation Z2283 and transaction type ZSSP. The $5 reimbursement in the miscellaneous net item field and the customer's VIN are entered in the co...
Wheel Alignment - 12/15/2011
Transactions for the performance of a wheel alignment, labour operation E2000 or E2020, require specific information recorded on or attached to the job card. This information includes:The customer's detailed concernWhat corrected the customer's concernVerification...
Free Agent Program - 07/02/2012
... 31, 2012. All claims for reimbursement had to have been submitted by May 31, 2012, through GWM. Labour operations that are involved in the program include Z2236, Pontiac Preferred Owners; Z2240, Saturn Owners; Z2241, Pontiac and Retained Brands; and...
Dye Test - 11/18/2010
Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction.
Safety Recall 11094 - 04/27/2011
... it is anticipated that no vehicles are expected to require its installation. The replacement labour operation listed within the recall may only be used if the fastener is replaced. ...
Whine/Moan Noise from the Power Steering - 04/27/2011
... to certain 2008-2009 Chevrolet Equinox, 2008-2009 Pontiac Torrent equipped with a 3.6L engine. The labour operation published within the bulletin is unique and is for bulletin use only. ...
Missing Key or Transmitter - 10/31/2014
... claim, not a warranty claim. The New Vehicle Delivery Key or Transmitter Replacement labour operation should be used with the ZTPT transaction; 0500010. ...
Recall 14294 - Ignition Key: - 10/31/2014
The declination form has been removed from the latest recall revision. The labour operation for "customer refused recall repair" has also been removed. The recall applies to certain 2010-2014 Chevrolet Camaro vehicles.
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... code. The most common authorization codes applied are A for a policy repair, E for other labour hours, R for a repeat or related repair, and P for excessive parts. Both policy repairs and OLH approval must be granted before the work is done. The date...
Batteries - 09/09/2014
... to the battery posts. A valid warranty code contains 15 characters and must be entered in the Labour Operation Dependency Field. ...
Battery Reimbursements - 09/09/2014
If the customer's battery is available, enter the Midtronics code into the Labour Operation Dependency Field. Enter the term "Reimbursement" into the field if the customer's battery is not available. Existing policies on customer reimbursement apply....
Cruze Noise on Start Up - 07/01/2014
A unique labour operation has been established to replace the starter and fuse block replacement in 2012-2014 Chevrolet Cruze vehicles equipped with a 1.8L engine and manual transmission, built prior to January 10, 2014. Customers may comment on a knock...
Cadillac Free Vehicle Detail - 07/01/2014
... The letter instructs owners to contact their participating dealer to schedule the free service. A labour operation will be established to reimburse Cadillac dealers $250.00 for providing the service. Additional details will be issued. Dealers that do...
Courtesy Transportation & the Ignition Switch Recall - 05/09/2014
... vehicle by submitting for authorization on the Aftersales Empowerment Portal. Utilize the labour operation from the appropriate recall bulletin, enter a brief comment, and input "00" (unknown) for the estimated days of rental. Dealers do not have to...
Corvette ZR1 - 01/28/2014
... 2012-2013 part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin for repairs performed under the powertrain warranty. ...
DEF - 01/28/2014
... place in front of the customer to facilitate training of the correct technique. The PDI fluids add labour operation, 0590052, is claimed in conjunction with this DEF fluid refill. ...
ELR Accessory LPO - 02/27/2014
... omitted a few LPO's for the ELR. The following dealer installed accessories may be claimed using labour operation 0590032:Charge Cord Storage Bag (RVW) 0.1 hoursCD Player, Glove Box Mounted (WCN) 0.3 hoursHighway Safety Kit (S08) 0.1 hours ...
Reject of the Month - 05/02/2012
... Labour code xxxxx is restricted and requires GM authorization - Error 066.The job card submission that resulted in these two errors had been routed to the WSC for review due to the restriction. The servicing dealer submitted the policy decision transaction...
Reimbursing Customers for Product Field Actions - 01/19/2012
... the amount the repair would have cost if completed by an authorized GM dealership. Calculate the labour and parts (if applicable) reimbursement and carefully explain to the customer that this is the dollar amount GM determined was adequate to cover the...
March 2012 Recall Update - 03/08/2012
... Mats Missing: The bulletin contains a revision to the Warranty Transaction information section. A labour operation has been added to allow shipping of floor mats for involved vehicles that have been dealer traded. The recall applies to certain 2012 Buick...
Recall 14299A - 10/03/2014
... for the purchase of Loctite adhesive, primer, 3M adhesive and nozzle. The net expense limit for labour code 9100637 is $0.21. There is a $3.08 limit for labour operations 9100872 and 9100873. ...
PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/26/2013
I have a claim for accessory cruise control install as a dealer add on a PDI. I submitted it the same way I submit for step bars or wheel liners, but it is rejecting. LOC 0590032 is the opcode for pdi adds. What is happening?
Re: PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/26/2013
i looked at labor op 0590032, there is no time to install the cruise control, you neec to looc at labor op 0510072... hope this helps you !!
Re: PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/27/2013
Enter it as a regular Warranty Claim (WX94). Then, when you submit in GWM, check the Policy Decision button, and enter a Comment.
Re: What Would You Do - 06/14 - 07/07/2014
The warranty administrator submitted the second line with the labour operation for the evaporative emission canister purge solenoid valve. Submitted and accepted base labour was 0.3 hrs and 0.6 hrs diagnostic (0.3 hours for electrical diagnosis and 0.3...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... in the service agent being charged for the component. You cannot submit an exchange component labour operation with a part dollar amount in the parts section or in the net item section. The transaction will definitely reject and no authorization will...
Battery Replacement Requirements - 06/19/2013
... receipt is not available, the battery date code will be used to determine the warranty start date. Labour to install the battery is the responsibility of the customer, unless the service agent chooses to absorb the labour cost. If repairs to a customer's...
Maintenance, Maintenance and More Maintenance - 07/03/2013
... The following bullets provide submission information:2014 Chevrolet 2-Year Scheduled MaintenanceLabour Operation: 0600723Transaction Type: ZREGReimbursement: Net Item MiscellaneousReimbursement Amount: Varies, depending on product (oil) and model - see...
Everyday Value and the $5 Reimbursement - 11/17/2011
... from GM. Submit a transaction using type ZSSP and claim the $5 in miscellaneous net. The labour operation for this reimbursement is Z2283. ...
Reject of the Month - 04/13/2012
... After reviewing the pending transaction the warranty administrator noticed that only the base labour carried over, no additional or administrative labour. Parts looked perfect though. The dealership contacted the WSC specialist to reject the transaction...
Effective Use of Self-Authorization Codes - 08/09/2012
... code is necessary, but it wasn't. Code R can be incorrectly applied because there may be two "J" labour operations on the job card and it is thought that the second "J" labour operation will reject as related. In other words, the person applying the...
Cost Per Vehicle Serviced - 04/27/2011
... Report.The CPVS figure is an adjusted dollar amount that factors in a service agent's total labour, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service...
Routing the Transaction for Review and Payment - 04/27/2011
... time line for excessive rentals, documentation for miscellaneous expenses, justification for other labour time, sublet data, TAC/CAC/SPAC case numbers, bulletin numbers, diagnostic trouble codes, etc.Address all dealer correctable issues before attempting...
Forum - 01/08/2019
... For GWM Analyst, a Pyramided repair is defined as the same or potentially similar repair (i.e. labour operations in the same repair group) on the same VIN, on the same job card. Repeat Repair Analysis For GWM Analyst, a repeat repair is defined as the...
Cadillac Recall 14352 - 08/05/2014
... wellsA ZSSP transaction is submitted through GWM for reimbursement. Claims are submitted with labour operation 0600215 with the reimbursement amount entered in the miscellaneous net item field. The amount reimbursed for the operation should equal the...
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/10/2013
However, I just tried to lookup the GLC for a Body Shop, Body Panel Repair (S5410), and it does not interchange. BTW, Warranty Wizard does not show the the new GLC, either.
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/12/2013
The Perforation Corrosion Labour Codes, including S5410, have been added to the Global Labour Code Look Up Tool, within the Resources tab. Kristen/jlwarranty
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/27/2013
Excellent! Thanks, for the update, kristen.
Powertrain Coverage Lookup now includes the new Global Labour Codes - 05/07/2013
The updated Powertrain Coverage Lookup tool can be found under the Resources tab. Or click here
Global Labour Code Transition - 04/19/2013
... on transitioning the Warranty Administration Program tools and resources to reflect the new Global Labour Code format. We will post the new tools and resources in the Member's Area prior to the transition date of May 7, 2013, so you have the opportunity...
Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
I've attempted several different submission ideas and have drawn a blank on this. Why would this not be accepted? ZREG submission.
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
[quote] Brian Curtis: I've attempted several different submission ideas and have drawn a blank on this. Why would this not be accepted? ZREG submission. [/quote] YOU HAVE TO PUT THAT ITS A SPECIAL POLICY IN ORDER FOR IT TO PAY
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
DID THAT, CHECKED OFF SPECIAL POLICY BUT NO GO. ANY OTHER SUGGESTIONS?
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
TRY PUTTING YOUR ADMIN ALLOWANCE IN THE ADMIN ALLOWANCE BOX INSTEAD OF NET
... Mats Missing: The bulletin contains a revision to the Warranty Transaction information section. A labour operation has been added to allow shipping of floor mats for involved vehicles that have been dealer traded. The recall applies to certain 2012 Buick...
Recall 14299A - 10/03/2014
... for the purchase of Loctite adhesive, primer, 3M adhesive and nozzle. The net expense limit for labour code 9100637 is $0.21. There is a $3.08 limit for labour operations 9100872 and 9100873. ...
PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/26/2013
I have a claim for accessory cruise control install as a dealer add on a PDI. I submitted it the same way I submit for step bars or wheel liners, but it is rejecting. LOC 0590032 is the opcode for pdi adds. What is happening?
Re: PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/26/2013
i looked at labor op 0590032, there is no time to install the cruise control, you neec to looc at labor op 0510072... hope this helps you !!
Re: PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/27/2013
Enter it as a regular Warranty Claim (WX94). Then, when you submit in GWM, check the Policy Decision button, and enter a Comment.
Re: What Would You Do - 06/14 - 07/07/2014
The warranty administrator submitted the second line with the labour operation for the evaporative emission canister purge solenoid valve. Submitted and accepted base labour was 0.3 hrs and 0.6 hrs diagnostic (0.3 hours for electrical diagnosis and 0.3...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... in the service agent being charged for the component. You cannot submit an exchange component labour operation with a part dollar amount in the parts section or in the net item section. The transaction will definitely reject and no authorization will...
Battery Replacement Requirements - 06/19/2013
... receipt is not available, the battery date code will be used to determine the warranty start date. Labour to install the battery is the responsibility of the customer, unless the service agent chooses to absorb the labour cost. If repairs to a customer's...
Maintenance, Maintenance and More Maintenance - 07/03/2013
... The following bullets provide submission information:2014 Chevrolet 2-Year Scheduled MaintenanceLabour Operation: 0600723Transaction Type: ZREGReimbursement: Net Item MiscellaneousReimbursement Amount: Varies, depending on product (oil) and model - see...
Everyday Value and the $5 Reimbursement - 11/17/2011
... from GM. Submit a transaction using type ZSSP and claim the $5 in miscellaneous net. The labour operation for this reimbursement is Z2283. ...
Reject of the Month - 04/13/2012
... After reviewing the pending transaction the warranty administrator noticed that only the base labour carried over, no additional or administrative labour. Parts looked perfect though. The dealership contacted the WSC specialist to reject the transaction...
Effective Use of Self-Authorization Codes - 08/09/2012
... code is necessary, but it wasn't. Code R can be incorrectly applied because there may be two "J" labour operations on the job card and it is thought that the second "J" labour operation will reject as related. In other words, the person applying the...
Cost Per Vehicle Serviced - 04/27/2011
... Report.The CPVS figure is an adjusted dollar amount that factors in a service agent's total labour, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service...
Routing the Transaction for Review and Payment - 04/27/2011
... time line for excessive rentals, documentation for miscellaneous expenses, justification for other labour time, sublet data, TAC/CAC/SPAC case numbers, bulletin numbers, diagnostic trouble codes, etc.Address all dealer correctable issues before attempting...
Forum - 01/08/2019
... For GWM Analyst, a Pyramided repair is defined as the same or potentially similar repair (i.e. labour operations in the same repair group) on the same VIN, on the same job card. Repeat Repair Analysis For GWM Analyst, a repeat repair is defined as the...
Cadillac Recall 14352 - 08/05/2014
... wellsA ZSSP transaction is submitted through GWM for reimbursement. Claims are submitted with labour operation 0600215 with the reimbursement amount entered in the miscellaneous net item field. The amount reimbursed for the operation should equal the...
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/10/2013
However, I just tried to lookup the GLC for a Body Shop, Body Panel Repair (S5410), and it does not interchange. BTW, Warranty Wizard does not show the the new GLC, either.
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/12/2013
The Perforation Corrosion Labour Codes, including S5410, have been added to the Global Labour Code Look Up Tool, within the Resources tab. Kristen/jlwarranty
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/27/2013
Excellent! Thanks, for the update, kristen.
Powertrain Coverage Lookup now includes the new Global Labour Codes - 05/07/2013
The updated Powertrain Coverage Lookup tool can be found under the Resources tab. Or click here
Global Labour Code Transition - 04/19/2013
... on transitioning the Warranty Administration Program tools and resources to reflect the new Global Labour Code format. We will post the new tools and resources in the Member's Area prior to the transition date of May 7, 2013, so you have the opportunity...
Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
I've attempted several different submission ideas and have drawn a blank on this. Why would this not be accepted? ZREG submission.
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
[quote] Brian Curtis: I've attempted several different submission ideas and have drawn a blank on this. Why would this not be accepted? ZREG submission. [/quote] YOU HAVE TO PUT THAT ITS A SPECIAL POLICY IN ORDER FOR IT TO PAY
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
DID THAT, CHECKED OFF SPECIAL POLICY BUT NO GO. ANY OTHER SUGGESTIONS?
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
TRY PUTTING YOUR ADMIN ALLOWANCE IN THE ADMIN ALLOWANCE BOX INSTEAD OF NET
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
Did that first time. I expected that the admin allowance would be "admin allowance", but maybe not!
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
I had this yesterday, you have to put it in the misc box, after I put it in that it accepted.
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
Thanks Brian!
The New Certified Pre-Owned Program - 09/19/2011
... the dealer's expense. Towing, if necessary, is covered.Repairs that are not covered are listed by labour operation in the CPO Operations Guide. Examples include:Door trim panelsBatteriesWeatherstripsFront bumper fasciaCarpetSeat coversLight bulbsBrake...
A Review of Roadside Assistance - 02/07/2012
... the availability of Roadside Assistance, many people simply forget it's available. Also, there are labour operations available that coincide with each service that can be used for reimbursement when the dealership took the call from a stranded customer...
New Global Labour Codes For Brake Repairs - 06/19/2013
2480018 - Brake Burnish2420150 - Front Disc Brake Pads, Replace2420170 - Rear Disc Brake Pads, R&R or Replace2420670 - Front Rotor Assembly, Replace2420671 - Both Front Rotor, Replace2420760 - Rear Rotor Assembly, R&R or Replace2420761 - Both ...
Labour Code 0600048 - 06/19/2013
A ZPTI transaction is to be submitted with the necessary parts and labour needed to correct a condition that is a result of an ACDelco battery failure, which is covered by the ACDelco Consumer Battery Warranty. The transaction should be submitted with...
Global Labour Code Format - 05/14/2013
Service Agents began submitting all transactions using the new Global Labour Code format on May 7, 2013. The new labour code format must be used regardless of the job card date, except for select instances (see the Global Labour Code Exceptions article...
Global Labour Code Transition - 03/11/2013
... of this year. Once the new GLC format goes into effect, all claims must be submitted using the new labour codes. Go through the warranty receivable schedule frequently, submit and close all claims as soon as possible. As the transition draws...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... criteria updates from previous bulletin release. Point 4 - Approved and Recorded OLH (Other Labour Hours): New Criteria: Service management approval, in the form of an explanation with date, time and signature is required for the technician to proceed...
Maintenance Coupon Reminder - 04/13/2012
... and inspection. Transactions may be submitted for payment with transaction type ZSSP and either labour operation Z2312, for conventional oil/diesel/dexos1 oil with $20 entered in miscellaneous net item, or operation Z2314 for synthetic oil changes with...
What Would You Do - 09/14 - 09/09/2014
... their vehicle up and the job card was closed. The warranty administrator applied the appropriate labour operation and submitted the claim with the parts kit, labour, and a total rental vehicle expense of $4,725.00 for the 105 day rental. The transaction...
Warranty Review Deviations - 03/11/2013
... of transaction submission. Whether a new line is added to the job card resulting in a second labour operation or all repairs are addressed with the original job card line and labour operation, both situations are considered an add on repair. The...
Re: What Would You Do - 04/14 - 07/07/2014
The warranty administrator submitted this transaction using the oil filter replace labour operation. Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts...
Reject of the month: Net Item Expense - 04/12/2013
... order for 15 days. The expense for the fuel fill and wash was $78.50.The claim was submitted with labour operation L1200. The $78.50 was entered in the miscellaneous net item expense field. The transaction rejected for Miscellaneous Net Item Amount...
Cluster - 12/18/2012
... built before the specific VIN breakpoint provided in PIT5188. The PI also contains the appropriate labour operation for reprogramming the IP cluster with SPS. G_0000151678...
July 2012 Recall Update - 07/02/2012
... to include a note with operation Z2573 that the key and lock cylinder coding is included in the labour time. The recall affects certain 2009 Chevrolet Cobalt and Pontiac G5; 2009-2010 Chevrolet HHR vehicles. Dealers are instructed to replace the ignition...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
... the customer whose selling dealership was terminated, or the customer who has been relocated. Labour is reimbursable within 12 months/12,000 miles at any GM dealership. Beyond this time period, GM will reimburse the dealership for the part; the...
GMPP - 02/07/2012
... of a valid contract and the associated contract details, as well as repair coverage. If a specific labour operation is entered into CARES for coverage and returns with the note, "requires further review," contact either your GMPP Account Representative...
Reject of the Month - 05/09/2014
... as well as the excessive net for the sublet invoice. The warranty administrator utilized the labour operation for the repair from the excessive oil consumption service bulletin, including all parts, labour and net item expenses. The claim rejected...
2014 Certified Service Employee Discount Program - 05/09/2014
... on the total customer pay job card value or parts purchases before tax and shop supplies. Labour Operation 0600201: $25.00-$49.99 job card value or parts purchase receives $5.00 discountLabour Operation 0600211: $50.00-74.99 job card value or parts...
Documenting Symptom Byte - 11/25/2014
... in the Cause or Correction section of the transaction (e.g. B137A 02 in BCM). Depending on the labour operation code selected for the repair performed, an additional field may be available to enter information specific to that labour code, such as the...
Dexos1 Reimbursement - 12/18/2012
The $5 dexos1 reimbursement labour operation, Z2283, may be used for dealer credit in conjunction with any 2011, and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The...
dealer installed factory invoiced options using labor op 0590032 - 12/07/2016
bed lights and u rail d rings that are left in trucks to be installed at pdi, did i miss something about not being able to submit for these anymore using labor op 0590032 ???
Repeat Repair approvals? - 03/16/2017
... 2 reasons. So, when I submitted it, this error came up...Error 073 : Total Other Labour Hours exceed the allowance for labour code 8465050 Error 229 : Repeat Repair. Labour Code 8463730 on Job Card 171063 is related to Labour Code...
Did that first time. I expected that the admin allowance would be "admin allowance", but maybe not!
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
I had this yesterday, you have to put it in the misc box, after I put it in that it accepted.
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
Thanks Brian!
The New Certified Pre-Owned Program - 09/19/2011
... the dealer's expense. Towing, if necessary, is covered.Repairs that are not covered are listed by labour operation in the CPO Operations Guide. Examples include:Door trim panelsBatteriesWeatherstripsFront bumper fasciaCarpetSeat coversLight bulbsBrake...
A Review of Roadside Assistance - 02/07/2012
... the availability of Roadside Assistance, many people simply forget it's available. Also, there are labour operations available that coincide with each service that can be used for reimbursement when the dealership took the call from a stranded customer...
New Global Labour Codes For Brake Repairs - 06/19/2013
2480018 - Brake Burnish2420150 - Front Disc Brake Pads, Replace2420170 - Rear Disc Brake Pads, R&R or Replace2420670 - Front Rotor Assembly, Replace2420671 - Both Front Rotor, Replace2420760 - Rear Rotor Assembly, R&R or Replace2420761 - Both ...
Labour Code 0600048 - 06/19/2013
A ZPTI transaction is to be submitted with the necessary parts and labour needed to correct a condition that is a result of an ACDelco battery failure, which is covered by the ACDelco Consumer Battery Warranty. The transaction should be submitted with...
Global Labour Code Format - 05/14/2013
Service Agents began submitting all transactions using the new Global Labour Code format on May 7, 2013. The new labour code format must be used regardless of the job card date, except for select instances (see the Global Labour Code Exceptions article...
Global Labour Code Transition - 03/11/2013
... of this year. Once the new GLC format goes into effect, all claims must be submitted using the new labour codes. Go through the warranty receivable schedule frequently, submit and close all claims as soon as possible. As the transition draws...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... criteria updates from previous bulletin release. Point 4 - Approved and Recorded OLH (Other Labour Hours): New Criteria: Service management approval, in the form of an explanation with date, time and signature is required for the technician to proceed...
Maintenance Coupon Reminder - 04/13/2012
... and inspection. Transactions may be submitted for payment with transaction type ZSSP and either labour operation Z2312, for conventional oil/diesel/dexos1 oil with $20 entered in miscellaneous net item, or operation Z2314 for synthetic oil changes with...
What Would You Do - 09/14 - 09/09/2014
... their vehicle up and the job card was closed. The warranty administrator applied the appropriate labour operation and submitted the claim with the parts kit, labour, and a total rental vehicle expense of $4,725.00 for the 105 day rental. The transaction...
Warranty Review Deviations - 03/11/2013
... of transaction submission. Whether a new line is added to the job card resulting in a second labour operation or all repairs are addressed with the original job card line and labour operation, both situations are considered an add on repair. The...
Re: What Would You Do - 04/14 - 07/07/2014
The warranty administrator submitted this transaction using the oil filter replace labour operation. Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts...
Reject of the month: Net Item Expense - 04/12/2013
... order for 15 days. The expense for the fuel fill and wash was $78.50.The claim was submitted with labour operation L1200. The $78.50 was entered in the miscellaneous net item expense field. The transaction rejected for Miscellaneous Net Item Amount...
Cluster - 12/18/2012
... built before the specific VIN breakpoint provided in PIT5188. The PI also contains the appropriate labour operation for reprogramming the IP cluster with SPS. G_0000151678...
July 2012 Recall Update - 07/02/2012
... to include a note with operation Z2573 that the key and lock cylinder coding is included in the labour time. The recall affects certain 2009 Chevrolet Cobalt and Pontiac G5; 2009-2010 Chevrolet HHR vehicles. Dealers are instructed to replace the ignition...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
... the customer whose selling dealership was terminated, or the customer who has been relocated. Labour is reimbursable within 12 months/12,000 miles at any GM dealership. Beyond this time period, GM will reimburse the dealership for the part; the...
GMPP - 02/07/2012
... of a valid contract and the associated contract details, as well as repair coverage. If a specific labour operation is entered into CARES for coverage and returns with the note, "requires further review," contact either your GMPP Account Representative...
Reject of the Month - 05/09/2014
... as well as the excessive net for the sublet invoice. The warranty administrator utilized the labour operation for the repair from the excessive oil consumption service bulletin, including all parts, labour and net item expenses. The claim rejected...
2014 Certified Service Employee Discount Program - 05/09/2014
... on the total customer pay job card value or parts purchases before tax and shop supplies. Labour Operation 0600201: $25.00-$49.99 job card value or parts purchase receives $5.00 discountLabour Operation 0600211: $50.00-74.99 job card value or parts...
Documenting Symptom Byte - 11/25/2014
... in the Cause or Correction section of the transaction (e.g. B137A 02 in BCM). Depending on the labour operation code selected for the repair performed, an additional field may be available to enter information specific to that labour code, such as the...
Dexos1 Reimbursement - 12/18/2012
The $5 dexos1 reimbursement labour operation, Z2283, may be used for dealer credit in conjunction with any 2011, and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The...
dealer installed factory invoiced options using labor op 0590032 - 12/07/2016
bed lights and u rail d rings that are left in trucks to be installed at pdi, did i miss something about not being able to submit for these anymore using labor op 0590032 ???
Repeat Repair approvals? - 03/16/2017
... 2 reasons. So, when I submitted it, this error came up...Error 073 : Total Other Labour Hours exceed the allowance for labour code 8465050 Error 229 : Repeat Repair. Labour Code 8463730 on Job Card 171063 is related to Labour Code...
REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/23/2012
I HAD A CLAIM REJECT FOR PART NOT COMPATIBLE TO LABOR OP. SO I LOOK IN MY TRUSTY PART GROUP TO LABOR OP GUIDE AND IT IS THE FIRST SELECTION FOR THAT PART GROUP. THE OTHERS ARE NOT FOR THAT VEH. THE LABOR OP IS C2860 AND PART NUMBER 20864151 PART GROUP...
OTA closing open recall while I still have an open RO in the shop - 03/15/2023
I have run into this several times now both on PDI's and customer vehicles in the shop, when RO is written the recall is open until it gets back to me for processing the recall has closed OTA. I have sent multiple RO's for "H" routing but all are still...
2013 Camaro5 Fest - 09/04/2013
... will be deducted from the customer's paid service invoice. The dealer is reimbursed for the labour based on the listed labour time for the performance part or accessory in the Camaro5 Fest catalog at their current warranty labour rate. The program...
Starter Replacement - 04/13/2012
Did you know that the starter replacement labour operation, J4640, is not a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft...
Components and Systems - 06/07/2010
... requires an alignment as a result of a defective component, the identified defective component labour operation includes the appropriate labour time as an add condition to the component repair.All alignment repairs require the recording of the before...
Summary by Reject Reason - 06/07/2010
... DescriptionCount201003243Reject & cannot be authorized and must be corrected11720100373Other labour hours exceed the allowance for labour code &.98201004243Reject & cannot be authorized and must be corrected.76201004124This transaction is...
Warranty 101 - 10/31/2014
... customer must sign to acknowledge the document. There are some recalls that contain a special labour operation to acknowledge that a customer has declined the repair. These situations must be thoroughly documented on the job card prior to submission,...
Past Model Years - 02/27/2014
... a past model year. Warranty claim submission for 2006 and prior model years requires that all labour time requested, with the exception of OLH, be submitted in the base time labour field. GM considers this time straight time, meaning the technicians...
Important Policy Updates - 01/10/2014
... program guide (Global Message G_0000181826). The Technician Identification and Accounting of Labour Time Article has received a significant update. Article 1.6.2.11 now includes transparency of the benefit to dealers and GM for the proper accounting...
Option A or Option C? - 02/02/2016
... enrolled in? To determine if your store's warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Analyze Warranty tab in GWM. Click the Labor Rate tab and scroll to the bottom portion of the...
Option A or Option C? - 01/22/2018
... in? To determine if your store’s warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Analyze Warranty tab in GWM. Click “View Service Agent Profile” and then select the Labor...
Re: LEAK TEST - 04/08/2011
... the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction. Kristen / jlwarranty ...
Re: What Would You Do - 01/14 - 07/07/2014
The warranty administrator submitted the claim for payment with the appropriate labour operation and the rental expense in the net item expense field. The rental VIN, rental days, and reason for the rental were documented within the transaction. Kr...
New PQC Web Forms - 12/01/2015
... Estimate worksheet to the transaction.For transmission replacements, enter the flush code in the labour operation dependency field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial...
Waiving the Diagnostic Fee - 12/19/2014
... can only claim the diagnosis time if the customer does not have the repair performed. The labour operation for reimbursement is 0600108. The transaction type used is ZREG and the Service Request number provided by CAC is entered in the Reference...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
... date of this program is January 1 - March 31, 2014. Claims should be submitted in GWM using labour operation code 0601038 and transaction type ZSSP. Submit the $20 amount in miscellaneous net item. No complaint or cause codes are required. For more information,...
Scheduled Maintenance Programs - 04/03/2014
... quick reference sheet provides specific information about the time period, covered services, labour operation codes, reimbursement amounts, required product, launch date and bulletin number associated with the program.A more comprehensive guideline of...
Floor Plan Reimbursement - 07/01/2014
... will be greater than the dollar amount for a Malibu. To claim this reimbursement, use the labour operation provided in the recall bulletin specifically for floor plan reimbursement and enter the dollar amount in miscellaneous net item. Calculate...
Safety Recall 10153B - 08/10/2010
... bulletin has been revised to include an addendum to the service procedure, the addition of a 'T' labour operation for customers who refuse to have the recall performed and a clarification in the Question and Answer section regarding appropriate proo...
Diesel Exhaust Fluid - 08/10/2010
... of DEF. The DEF tank should be filled just prior to delivery. The fluid may be claimed under labour operation Z6999 PDI Related Fluid Adds at the time of DEF fill. GWM will allow the submission of other fluids during PDI and then a fill for the DEF fluid...
Body Mount Cushion - 04/27/2011
... cushion, replace all of the upper body mount cushion assemblies on the vehicle. The appropriate labour operation for the repair procedure may be found in bulletin 11-08-61-001. ...
Where's The Part Number? - 04/12/2011
... with the repair is quite often missed. In some cases, the warranty administrator can review the labour operation and determine the part used to complete the repair, but often, these parts are left off of the job card and never claimed.It is important...
No Open Recalls - 06/08/2011
... as either a parts warranty or a regular warranty transaction. Another scenario; a different labour operation within the recall may have been performed (such as an inspection) and now the vehicle has experienced the failure outlined in the recall. Another...
GWM and GMPP - 05/02/2012
... a few. Not Covered - Cosmetic failures are not covered; only mechanical issues. For example, the labour operation for the replacement of the chrome exterior door handle shows covered with the GMPP CARES website; it may not be covered for a peeling or...
PZEV and SULEV - 06/06/2012
... year, and you will find a list of components that will show the specific emissions coverage. The Labour Time Guide tags emissions covered labour operations with an E, E1, or E2. These coverage codes are helpful with standard emissions coverage. PZEV...
I HAD A CLAIM REJECT FOR PART NOT COMPATIBLE TO LABOR OP. SO I LOOK IN MY TRUSTY PART GROUP TO LABOR OP GUIDE AND IT IS THE FIRST SELECTION FOR THAT PART GROUP. THE OTHERS ARE NOT FOR THAT VEH. THE LABOR OP IS C2860 AND PART NUMBER 20864151 PART GROUP...
OTA closing open recall while I still have an open RO in the shop - 03/15/2023
I have run into this several times now both on PDI's and customer vehicles in the shop, when RO is written the recall is open until it gets back to me for processing the recall has closed OTA. I have sent multiple RO's for "H" routing but all are still...
2013 Camaro5 Fest - 09/04/2013
... will be deducted from the customer's paid service invoice. The dealer is reimbursed for the labour based on the listed labour time for the performance part or accessory in the Camaro5 Fest catalog at their current warranty labour rate. The program...
Starter Replacement - 04/13/2012
Did you know that the starter replacement labour operation, J4640, is not a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft...
Components and Systems - 06/07/2010
... requires an alignment as a result of a defective component, the identified defective component labour operation includes the appropriate labour time as an add condition to the component repair.All alignment repairs require the recording of the before...
Summary by Reject Reason - 06/07/2010
... DescriptionCount201003243Reject & cannot be authorized and must be corrected11720100373Other labour hours exceed the allowance for labour code &.98201004243Reject & cannot be authorized and must be corrected.76201004124This transaction is...
Warranty 101 - 10/31/2014
... customer must sign to acknowledge the document. There are some recalls that contain a special labour operation to acknowledge that a customer has declined the repair. These situations must be thoroughly documented on the job card prior to submission,...
Past Model Years - 02/27/2014
... a past model year. Warranty claim submission for 2006 and prior model years requires that all labour time requested, with the exception of OLH, be submitted in the base time labour field. GM considers this time straight time, meaning the technicians...
Important Policy Updates - 01/10/2014
... program guide (Global Message G_0000181826). The Technician Identification and Accounting of Labour Time Article has received a significant update. Article 1.6.2.11 now includes transparency of the benefit to dealers and GM for the proper accounting...
Option A or Option C? - 02/02/2016
... enrolled in? To determine if your store's warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Analyze Warranty tab in GWM. Click the Labor Rate tab and scroll to the bottom portion of the...
Option A or Option C? - 01/22/2018
... in? To determine if your store’s warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Analyze Warranty tab in GWM. Click “View Service Agent Profile” and then select the Labor...
Re: LEAK TEST - 04/08/2011
... the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction. Kristen / jlwarranty ...
Re: What Would You Do - 01/14 - 07/07/2014
The warranty administrator submitted the claim for payment with the appropriate labour operation and the rental expense in the net item expense field. The rental VIN, rental days, and reason for the rental were documented within the transaction. Kr...
New PQC Web Forms - 12/01/2015
... Estimate worksheet to the transaction.For transmission replacements, enter the flush code in the labour operation dependency field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial...
Waiving the Diagnostic Fee - 12/19/2014
... can only claim the diagnosis time if the customer does not have the repair performed. The labour operation for reimbursement is 0600108. The transaction type used is ZREG and the Service Request number provided by CAC is entered in the Reference...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
... date of this program is January 1 - March 31, 2014. Claims should be submitted in GWM using labour operation code 0601038 and transaction type ZSSP. Submit the $20 amount in miscellaneous net item. No complaint or cause codes are required. For more information,...
Scheduled Maintenance Programs - 04/03/2014
... quick reference sheet provides specific information about the time period, covered services, labour operation codes, reimbursement amounts, required product, launch date and bulletin number associated with the program.A more comprehensive guideline of...
Floor Plan Reimbursement - 07/01/2014
... will be greater than the dollar amount for a Malibu. To claim this reimbursement, use the labour operation provided in the recall bulletin specifically for floor plan reimbursement and enter the dollar amount in miscellaneous net item. Calculate...
Safety Recall 10153B - 08/10/2010
... bulletin has been revised to include an addendum to the service procedure, the addition of a 'T' labour operation for customers who refuse to have the recall performed and a clarification in the Question and Answer section regarding appropriate proo...
Diesel Exhaust Fluid - 08/10/2010
... of DEF. The DEF tank should be filled just prior to delivery. The fluid may be claimed under labour operation Z6999 PDI Related Fluid Adds at the time of DEF fill. GWM will allow the submission of other fluids during PDI and then a fill for the DEF fluid...
Body Mount Cushion - 04/27/2011
... cushion, replace all of the upper body mount cushion assemblies on the vehicle. The appropriate labour operation for the repair procedure may be found in bulletin 11-08-61-001. ...
Where's The Part Number? - 04/12/2011
... with the repair is quite often missed. In some cases, the warranty administrator can review the labour operation and determine the part used to complete the repair, but often, these parts are left off of the job card and never claimed.It is important...
No Open Recalls - 06/08/2011
... as either a parts warranty or a regular warranty transaction. Another scenario; a different labour operation within the recall may have been performed (such as an inspection) and now the vehicle has experienced the failure outlined in the recall. Another...
GWM and GMPP - 05/02/2012
... a few. Not Covered - Cosmetic failures are not covered; only mechanical issues. For example, the labour operation for the replacement of the chrome exterior door handle shows covered with the GMPP CARES website; it may not be covered for a peeling or...
PZEV and SULEV - 06/06/2012
... year, and you will find a list of components that will show the specific emissions coverage. The Labour Time Guide tags emissions covered labour operations with an E, E1, or E2. These coverage codes are helpful with standard emissions coverage. PZEV...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
... GWM as a ZSSP transaction type. The $25 reimbursement amount is entered in miscellaneous net with labour operation Z2419.Customers are instructed to bring the printed certificate card coupon to the dealership to receive the offer. The customer may also...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
Certified Pre-Owned Maintenance Changes - 11/18/2013
... and the reimbursement for the use of synthetic oil, when required, has increased to $75. The labour operations and reimbursement for other oils is as follows:ConventionalDexos 1SyntheticDiesel0600203060021306002230600233$30$35$75$60 ...
2014 Chevrolet 2-Year Maintenance - 07/03/2013
... tire rotations, and a 27-point inspection. Transactions are submitted as a ZREG transaction with labour operation 0600723, with the reimbursement in net item. The reimbursement amount varies from $35-$85 depending on the required product (e.g. dexos1...
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... need to locate a participating service agent to receive their 2 year/24,000 maintenance. The labour operation for this service is 0600673 and reimbursement is $35. Claim in the miscellaneous net item field. ...
2014 Chevrolet Two Year Maintenance Program - 05/14/2013
... on the job card. To submit for reimbursement, a ZREG transaction is claimed through GWM using labour operation 0600723, with the expense entered in the miscellaneous net item field. Reimbursement amounts are as follows, dependent on the vehicle...
Re: One line or Two lines - 09/13/2013
... 1.2, because he had to change the seal it was bad. I'm getting errors: Error 073 : Total Other Labour Hours exceed the allowance for labour code 3010230 Error 072 : Total parts amount exceeds the allowance for labour code 3010230. Error 081...
2023 Colorado/Canyon Battery - 08/01/2023
... 7/26 with bulletin labor op. Claim rejected stating:Error 903: Vehicle not compatible with Labour Code. (LTG Pub)The bulletin says it applies to all models and this is a special labour code for PIT5966B, so there is nothing in LTG to help.I have not...
What Really Needs to be Printed? - 12/24/2010
... while at a recent dealership consultation. In some instances the dispatcher printed out the labour operation from SI, attached it to the job card, and gave it to the warranty administrator to apply labour time to the warranty transaction. The screen...
Researching and Finding Answers on Global - 04/13/2012
... on the information found in Global you are more accurately able to apply the appropriate labour operation to the transaction, and address excessive parts or other labour hour concerns. Utilize these resources in conjunction with the LTG, P&P, SI...
Recall Vehicle Action Report - 11/25/2014
... but still show as open, the BAC, job card number and date of the completed recall, and the labour operation number must be entered. ...
Required Operating Procedures - 12/19/2014
... on/off time punches are required on the technician's time ticket for the OLH time claimed on each labour operation with OLH. Punching on/off physical job cards does not meet technician timekeeping requirements and is non-compliant and unacceptable. Approved...
Concern, Cause and Correction - 05/02/2012
... when submitting claim* Depending on the engine (gas or diesel) there are a couple different repair/labour operation possibilities, which cannot be accurately described in 3 C's as simply "performed recall". Additionally, component replacement for this...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... the credit card. Dealership reimbursement will be filed in Global Warranty with a transaction. The labour operation to use will be obtained during the redemption process and the dollar amount to be reimbursed will be entered in miscellaneous net item....
Reject of the Month - 09/04/2013
... the turbocharger. The warranty administrator submitted the transaction with the turbocharger labour operation, the necessary parts, and the rental expense (3 days). The claim rejected the next day with error 135; the rental vehicle used for courtesy...
Technician Clock Time - 10/01/2013
... details in the P&P Article 1.6.2.11 - Technician Identification and Accounting of Labour Time - address the accountability of all technician clock time. Clock times on the job card must include the date along with the clock in and clock out...
Staying one Step Ahead of Recalls - 01/19/2011
... is another special policy or recall that requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often overlooked: GlobalConnect. The majority...
Customer Reimbursement - 06/30/2011
... dealership issuing the reimbursement check. The dealership submits a transaction using the closest labour operation from the LTG and enters the reimbursement amount in the "Customer Reimbursement" net item field.If Customer Assistance issued a case number,...
Major Assembly Replacement Submission Guidelines - 04/28/2015
... information is not acceptable), listing both the replacement cost and the repair cost. The labour cost must be itemized as well and may be handwritten.The serial number of the new assembly must be entered in the serial number field in the parts section....
Re: FACTORY INVOICED ACCESSORY WARRANTY - 12/05/2014
That is an unusual one! There unfortunately isn't a replacement labour operation in the LTG for the cover. I would recommend selecting a closest to operation from the Dealer Installed Accessory Repairs Group, either 0522230 or 0522260. Please keep...
Goodwill - 08/05/2014
... a better choice for the customer anyway. Other Goodwill tools include three services that use labour operations to submit for reimbursement in GWM. Spontaneous Goodwill Maintenance is a tool to use when a service agent feels it is right to...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... to be valid (except for tourist down situations) and the warranty was on both the part and labour. The service agent absorbed the cost of labour when the repair was beyond 12 months or 12,000 miles. Service agents who were enrolled in the Limited Lifetime...
Major Assembly Restrictions - 04/03/2014
... the Global Warranty Management system. When applicable, enter the transmission flush code in the labour operation dependency field. Enter the serial number of the new assembly in the Serial Number field of the transaction and enter the serial number...
Customer Assistance Center Diagnosis Waiver - 06/06/2014
... of their vehicle concern at no charge to them and the service agent will be reimbursed for their labour involved. Several factors are taken into consideration when making the decision to pay the diagnostic fee to determine what is wrong with the vehicle...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... courtesy vehicle.Reimbursement for courtesy transportation must be submitted under the appropriate labour operation noted in the specific recall.If the number of days of courtesy transportation exceeds the limit of dealer empowerment, the transaction...
... GWM as a ZSSP transaction type. The $25 reimbursement amount is entered in miscellaneous net with labour operation Z2419.Customers are instructed to bring the printed certificate card coupon to the dealership to receive the offer. The customer may also...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
Certified Pre-Owned Maintenance Changes - 11/18/2013
... and the reimbursement for the use of synthetic oil, when required, has increased to $75. The labour operations and reimbursement for other oils is as follows:ConventionalDexos 1SyntheticDiesel0600203060021306002230600233$30$35$75$60 ...
2014 Chevrolet 2-Year Maintenance - 07/03/2013
... tire rotations, and a 27-point inspection. Transactions are submitted as a ZREG transaction with labour operation 0600723, with the reimbursement in net item. The reimbursement amount varies from $35-$85 depending on the required product (e.g. dexos1...
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... need to locate a participating service agent to receive their 2 year/24,000 maintenance. The labour operation for this service is 0600673 and reimbursement is $35. Claim in the miscellaneous net item field. ...
2014 Chevrolet Two Year Maintenance Program - 05/14/2013
... on the job card. To submit for reimbursement, a ZREG transaction is claimed through GWM using labour operation 0600723, with the expense entered in the miscellaneous net item field. Reimbursement amounts are as follows, dependent on the vehicle...
Re: One line or Two lines - 09/13/2013
... 1.2, because he had to change the seal it was bad. I'm getting errors: Error 073 : Total Other Labour Hours exceed the allowance for labour code 3010230 Error 072 : Total parts amount exceeds the allowance for labour code 3010230. Error 081...
2023 Colorado/Canyon Battery - 08/01/2023
... 7/26 with bulletin labor op. Claim rejected stating:Error 903: Vehicle not compatible with Labour Code. (LTG Pub)The bulletin says it applies to all models and this is a special labour code for PIT5966B, so there is nothing in LTG to help.I have not...
What Really Needs to be Printed? - 12/24/2010
... while at a recent dealership consultation. In some instances the dispatcher printed out the labour operation from SI, attached it to the job card, and gave it to the warranty administrator to apply labour time to the warranty transaction. The screen...
Researching and Finding Answers on Global - 04/13/2012
... on the information found in Global you are more accurately able to apply the appropriate labour operation to the transaction, and address excessive parts or other labour hour concerns. Utilize these resources in conjunction with the LTG, P&P, SI...
Recall Vehicle Action Report - 11/25/2014
... but still show as open, the BAC, job card number and date of the completed recall, and the labour operation number must be entered. ...
Required Operating Procedures - 12/19/2014
... on/off time punches are required on the technician's time ticket for the OLH time claimed on each labour operation with OLH. Punching on/off physical job cards does not meet technician timekeeping requirements and is non-compliant and unacceptable. Approved...
Concern, Cause and Correction - 05/02/2012
... when submitting claim* Depending on the engine (gas or diesel) there are a couple different repair/labour operation possibilities, which cannot be accurately described in 3 C's as simply "performed recall". Additionally, component replacement for this...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... the credit card. Dealership reimbursement will be filed in Global Warranty with a transaction. The labour operation to use will be obtained during the redemption process and the dollar amount to be reimbursed will be entered in miscellaneous net item....
Reject of the Month - 09/04/2013
... the turbocharger. The warranty administrator submitted the transaction with the turbocharger labour operation, the necessary parts, and the rental expense (3 days). The claim rejected the next day with error 135; the rental vehicle used for courtesy...
Technician Clock Time - 10/01/2013
... details in the P&P Article 1.6.2.11 - Technician Identification and Accounting of Labour Time - address the accountability of all technician clock time. Clock times on the job card must include the date along with the clock in and clock out...
Staying one Step Ahead of Recalls - 01/19/2011
... is another special policy or recall that requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often overlooked: GlobalConnect. The majority...
Customer Reimbursement - 06/30/2011
... dealership issuing the reimbursement check. The dealership submits a transaction using the closest labour operation from the LTG and enters the reimbursement amount in the "Customer Reimbursement" net item field.If Customer Assistance issued a case number,...
Major Assembly Replacement Submission Guidelines - 04/28/2015
... information is not acceptable), listing both the replacement cost and the repair cost. The labour cost must be itemized as well and may be handwritten.The serial number of the new assembly must be entered in the serial number field in the parts section....
Re: FACTORY INVOICED ACCESSORY WARRANTY - 12/05/2014
That is an unusual one! There unfortunately isn't a replacement labour operation in the LTG for the cover. I would recommend selecting a closest to operation from the Dealer Installed Accessory Repairs Group, either 0522230 or 0522260. Please keep...
Goodwill - 08/05/2014
... a better choice for the customer anyway. Other Goodwill tools include three services that use labour operations to submit for reimbursement in GWM. Spontaneous Goodwill Maintenance is a tool to use when a service agent feels it is right to...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... to be valid (except for tourist down situations) and the warranty was on both the part and labour. The service agent absorbed the cost of labour when the repair was beyond 12 months or 12,000 miles. Service agents who were enrolled in the Limited Lifetime...
Major Assembly Restrictions - 04/03/2014
... the Global Warranty Management system. When applicable, enter the transmission flush code in the labour operation dependency field. Enter the serial number of the new assembly in the Serial Number field of the transaction and enter the serial number...
Customer Assistance Center Diagnosis Waiver - 06/06/2014
... of their vehicle concern at no charge to them and the service agent will be reimbursed for their labour involved. Several factors are taken into consideration when making the decision to pay the diagnostic fee to determine what is wrong with the vehicle...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... courtesy vehicle.Reimbursement for courtesy transportation must be submitted under the appropriate labour operation noted in the specific recall.If the number of days of courtesy transportation exceeds the limit of dealer empowerment, the transaction...
Part Return Tips - 01/24/2013
... returned to the WPC.Drain all fluids from the parts being returned.Return all parts related to the labour operation paid on the transaction.Allow 7 days for a part returned via UPS to reach the WPC. Additional time is necessary if the part is shipped...
Where Are The Floor Mats? - 10/14/2011
... then contact the customer to visit the dealership for installation. The bulletin contains a "V" labour operation for installation of carpeted floor mats. ...
Parts Incompatibility Reject - 10/14/2011
... due to a parts incompatibility issue, yet there were no incompatible parts and the correct labour operation for replacing the assist steps was used. The claim was immediately routed for this issue. The WSC agent reviewed the claim and checked it against...
Rust Through Perforation Repairs - 06/20/2012
The S5xxx labour operations from the Preface Section of the LTG are intended for rust through repairs. The section header states the following: "Labor operations in this section are to be used for the repair of rust through perforation damage. All labor...
Warranty Labor Rates - 10/25/2023
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Warranty Labor Rates - 10/28/2022
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Reject of the Month - 01/24/2013
... few weeks due to the recent GWM changes. Those issues ranged from complaint code incompatibility, labour code incompatibility, other labour hours not allowed, other labour hours excessive, beyond warranty for repairs performed, or labour code not valid...
GM Acronyms - 04/12/2011
... provides the service agent with the ability to take a "deep dive" into their expense trends and labour operation analysis, possible repeat repair and pyramiding analysis and differential points breakdown reports.Many of you are just beginning to become...
Forum - 08/20/2021
... is concerned about rotor corrosion, follow the steps for brake pad and rotor burnishing and claim labour operation H9709 for your technician's time. Rotor thickness measurements must be recorded on the job card when rotors are refinished or replaced;...
Re: cpo maintenance rejecting - 06/28/2012
... at our end and found a reference to the program in the October 2011 newsletter and also in our Z Labour Operation Reference Card. Both of this resources support submission with transaction type ZREG. Thanks for your feedback! Kristen/jlwarranty...
Re: Sierra Pro Grade Protection - 06/17/2013
... Workbench>Reports and Tools>P&P Manuals and other Service/Parts Publications. The labour operation for reimbursement is: 0600683 (Oil, filter change, tire rotation, MPVI) Reimbursement Allowance: $35.00 ...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/08/2010
Hummer Free Agent Service Program Announcement G_0000061114 (archived) $20 reimbursement submitted as miscellaneous net Labour Operation Z2270 Manifest List Name: GM Free Agent Service 2010
ZSET REJECT - 06/16/2011
... FOG LAMPS USING I9255 ON A 2011 CRUZE AND IT REJECTED FOR "A DEALER INSTALLED OPTION WAS FOUND FOR LABOUR CODE I9255". WHY WOULD A ZET REJECT FOR INSTALLATION OF A CUSTOMER PAID ACCESSORY? IT'S BEEN A ROUGH WEEK. I'VE LOOKED THROUGH EVERYTHING I...
Re: What Would You Do - 07/14 - 07/07/2014
... that allowed a floor plan reimbursement. Once the recalls were identified, she gathered the labour operation numbers associated with the repair procedure and performed a GWM Advanced Search within the Analyze Warranty tab to generate a report with...
Re: WIFI ACCESSORY - 09/22/2014
Did you submit with the Dealer Installed Accessory Installation labour operation - 0511672? If so, and it rejected, what error code(s) did you receive? And...what model/model year vehicle? Kristen/jlwarranty
Re: Labor op ? - 10/09/2014
Ahhh...okay! I checked the list of accessory replace labour ops and unfortunately did not come up with a better alternative. I would recommend using 0521780 and routing for review.
Re: GSA HANDLING ALLOWANCE - 04/23/2010
... also. •Service Agents are entitled to the normal PDI plus $150 handling allowance using labour operation Z7006. Transactions are submitted through the warranty system, using the complaint and failure codes for PDI and $150 in the net amount. (Found...
Recall 10426 Update - 06/30/2011
... reject for part amount excessive. While it is necessary for the dealer to order additional kits, labour operation V2369 currently does not allow for parts beyond the 2 quarts of fluid. The cause for the reject is that the kits were originally sent to...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... the process efficiently and effectively. An enhancement to the data entry fields now allows for labour operation entry in either upper or lower case characters on the PRA entry screen. While a seemingly small update, the previous method of upper case...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... vehicle history file. Refer to bulletin 09-00-89-016B for information on the submission of labour operation Z1111, suspected tampering or vehicle modifications. ...
Top Reject of the Month - 12/15/2011
... administrator first reviews the job card to ensure the claim was handled appropriately- correct labour operation, VIN, and accurate odometer reading. He also reviewed the technician's notes supporting that TAC was contacted, with various tests performed....
11275B - Carpeted Floor Mats Missing - 03/08/2012
... which was recently updated for the second time. The revision includes the addition of a new labour operation for the reimbursement of shipping floor mats to dealers when a vehicle was dealer traded. T5855 is used to reimburse the dealer that shipped...
Maintenance Offers - 08/09/2012
... for conventional, diesel or dexos1 oil and $35 for synthetic oil. The dealer is instructed to use labour operation Z2312 for conventional/diesel/dexos1 oil or Z2314 for diesel oil.Buick and GMC Anniversary Private Service Offer: This service promotion...
Ignition Switch KEY Points - 06/06/2014
... GM asks that parts be returned promptly.A matrix providing an overview of the proper part and labour operation submission guidelines for the repairs in recall 13454B, 14063B, 14092A, 14113C, and 14133C, has been made available in Global Message...
Customer Pay Service Offer - 11/25/2014
... repair costs.To submit for reimbursement, the dealer must submit a ZSSP transaction with labour operation code 0601038. The $20 coupon reimbursement amount is claimed in the Miscellaneous Net Item field of the transaction. The dealer is required...
... returned to the WPC.Drain all fluids from the parts being returned.Return all parts related to the labour operation paid on the transaction.Allow 7 days for a part returned via UPS to reach the WPC. Additional time is necessary if the part is shipped...
Where Are The Floor Mats? - 10/14/2011
... then contact the customer to visit the dealership for installation. The bulletin contains a "V" labour operation for installation of carpeted floor mats. ...
Parts Incompatibility Reject - 10/14/2011
... due to a parts incompatibility issue, yet there were no incompatible parts and the correct labour operation for replacing the assist steps was used. The claim was immediately routed for this issue. The WSC agent reviewed the claim and checked it against...
Rust Through Perforation Repairs - 06/20/2012
The S5xxx labour operations from the Preface Section of the LTG are intended for rust through repairs. The section header states the following: "Labor operations in this section are to be used for the repair of rust through perforation damage. All labor...
Warranty Labor Rates - 10/25/2023
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Warranty Labor Rates - 10/28/2022
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Reject of the Month - 01/24/2013
... few weeks due to the recent GWM changes. Those issues ranged from complaint code incompatibility, labour code incompatibility, other labour hours not allowed, other labour hours excessive, beyond warranty for repairs performed, or labour code not valid...
GM Acronyms - 04/12/2011
... provides the service agent with the ability to take a "deep dive" into their expense trends and labour operation analysis, possible repeat repair and pyramiding analysis and differential points breakdown reports.Many of you are just beginning to become...
Forum - 08/20/2021
... is concerned about rotor corrosion, follow the steps for brake pad and rotor burnishing and claim labour operation H9709 for your technician's time. Rotor thickness measurements must be recorded on the job card when rotors are refinished or replaced;...
Re: cpo maintenance rejecting - 06/28/2012
... at our end and found a reference to the program in the October 2011 newsletter and also in our Z Labour Operation Reference Card. Both of this resources support submission with transaction type ZREG. Thanks for your feedback! Kristen/jlwarranty...
Re: Sierra Pro Grade Protection - 06/17/2013
... Workbench>Reports and Tools>P&P Manuals and other Service/Parts Publications. The labour operation for reimbursement is: 0600683 (Oil, filter change, tire rotation, MPVI) Reimbursement Allowance: $35.00 ...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/08/2010
Hummer Free Agent Service Program Announcement G_0000061114 (archived) $20 reimbursement submitted as miscellaneous net Labour Operation Z2270 Manifest List Name: GM Free Agent Service 2010
ZSET REJECT - 06/16/2011
... FOG LAMPS USING I9255 ON A 2011 CRUZE AND IT REJECTED FOR "A DEALER INSTALLED OPTION WAS FOUND FOR LABOUR CODE I9255". WHY WOULD A ZET REJECT FOR INSTALLATION OF A CUSTOMER PAID ACCESSORY? IT'S BEEN A ROUGH WEEK. I'VE LOOKED THROUGH EVERYTHING I...
Re: What Would You Do - 07/14 - 07/07/2014
... that allowed a floor plan reimbursement. Once the recalls were identified, she gathered the labour operation numbers associated with the repair procedure and performed a GWM Advanced Search within the Analyze Warranty tab to generate a report with...
Re: WIFI ACCESSORY - 09/22/2014
Did you submit with the Dealer Installed Accessory Installation labour operation - 0511672? If so, and it rejected, what error code(s) did you receive? And...what model/model year vehicle? Kristen/jlwarranty
Re: Labor op ? - 10/09/2014
Ahhh...okay! I checked the list of accessory replace labour ops and unfortunately did not come up with a better alternative. I would recommend using 0521780 and routing for review.
Re: GSA HANDLING ALLOWANCE - 04/23/2010
... also. •Service Agents are entitled to the normal PDI plus $150 handling allowance using labour operation Z7006. Transactions are submitted through the warranty system, using the complaint and failure codes for PDI and $150 in the net amount. (Found...
Recall 10426 Update - 06/30/2011
... reject for part amount excessive. While it is necessary for the dealer to order additional kits, labour operation V2369 currently does not allow for parts beyond the 2 quarts of fluid. The cause for the reject is that the kits were originally sent to...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... the process efficiently and effectively. An enhancement to the data entry fields now allows for labour operation entry in either upper or lower case characters on the PRA entry screen. While a seemingly small update, the previous method of upper case...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... vehicle history file. Refer to bulletin 09-00-89-016B for information on the submission of labour operation Z1111, suspected tampering or vehicle modifications. ...
Top Reject of the Month - 12/15/2011
... administrator first reviews the job card to ensure the claim was handled appropriately- correct labour operation, VIN, and accurate odometer reading. He also reviewed the technician's notes supporting that TAC was contacted, with various tests performed....
11275B - Carpeted Floor Mats Missing - 03/08/2012
... which was recently updated for the second time. The revision includes the addition of a new labour operation for the reimbursement of shipping floor mats to dealers when a vehicle was dealer traded. T5855 is used to reimburse the dealer that shipped...
Maintenance Offers - 08/09/2012
... for conventional, diesel or dexos1 oil and $35 for synthetic oil. The dealer is instructed to use labour operation Z2312 for conventional/diesel/dexos1 oil or Z2314 for diesel oil.Buick and GMC Anniversary Private Service Offer: This service promotion...
Ignition Switch KEY Points - 06/06/2014
... GM asks that parts be returned promptly.A matrix providing an overview of the proper part and labour operation submission guidelines for the repairs in recall 13454B, 14063B, 14092A, 14113C, and 14133C, has been made available in Global Message...
Customer Pay Service Offer - 11/25/2014
... repair costs.To submit for reimbursement, the dealer must submit a ZSSP transaction with labour operation code 0601038. The $20 coupon reimbursement amount is claimed in the Miscellaneous Net Item field of the transaction. The dealer is required...
Labor Operation Exceptions - 04/29/2021
After a warranty repair is completed, a labor operation must be applied for transaction submission. The Labor Time Guide, found in Service Information, has two options for finding a labor operation. Once a vehicle is built in SI or the VIN is entered,...
Empowerment - 11/25/2014
... or GM Protection Plan. The final bulletin update is contained within the Vehicle Payment Expense (labour operation 0600005) section, toward the end of the bulletin. A note has been added that states: if a vehicle is included in a recall situation, DMA...
Free Agent Audit: - 08/09/2012
... submitted and subsequently received. In some instances it was a matter of the incorrect labour operation used for a maintenance offer. The customer brought in a certified service coupon (e.g. the Chevy Youth Baseball coupon) and instead of using the...
Recall Completion - 06/30/2011
A $2,800 lifter repair required routing for review due to excessive parts and other labour time. The dealership entered a thorough description in the comments field supporting the need for the parts as well as additional labour hours. The hard copy of...
Re: Warranty after the customer paid! - 04/08/2011
... available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a new job card with the appropriate labour operation for the repair performed in January. There is no labour time or parts claimed on the new job card. The customer reimbursement total...
Re: Reimburse customer for independent work? - 04/07/2011
... is available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a job card with the appropriate labour operation for the repair performed at the independent. There is no labour or parts claimed on the job card. The customer reimbursement total is...
Reject of the Month - 03/11/2013
... the throttle body cover per bulletin 12-06-04-003. The claim was submitted with the unique labour operation from the service bulletin, J7949, with the following part charged out:GM Part Number: 19300180SENSOR KIT,THROT POSN The job card also contained...
Re: GMPP MAINTENANCE - 11/19/2010
... engine air filter replacement and passenger compartment air filter replacement. The following labour operations have been established for claims processing: M0042 oil & oil filter **$83** M0043 engine air filter $38 M0044 passenger compartment...
What Would You Do - 10/19 - 09/24/2019
Scenario 1: The technician noted that both the right and left side cylinder heads were replaced. The LTG has a labor operation for each side, right and left, but neither operation includes an add time allowance for the opposite side and there isn’t...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... with automatic transmission repairs made after 1/1/12, all warranty claims that require additional labour hours beyond the base transmission repair time and associated published add conditions must be substantiated using the OLH process - Bulletin 09-07-30-018C....
Reject of the Month - 12/18/2012
... documenting the appropriate recall. After receiving a reject for vehicle not compatible with labour code (903), the warranty administrator reviewed all of the normal details associated with the cut and dry recall. Secondarily, reject 243 was also listed...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... and the use of a black light. This testing procedure is not included in the base time listed with labour codes; rather, it is listed in the Preface section of the LTG. The document is titled "Fluid Leak Analysis" and it states:The labor time to perform...
Customer Assistance Center - 07/30/2013
... their diagnostic fee when submitting a warranty transaction using transaction type ZREG, labour code 0600108, and may claim up to 1.0 in base time labour. The Service Request number provided by the CAC advisor is entered in the Reference Number field....
Year End Is In Sight - 10/08/2012
... Prepare & Submit Transactions tab, allows you to view a processed transaction, including the labour total, net item totals, customer participation and parts total, as well as the parts handling (mark up) total in the pricing requested section. This...
Personal Property Damage - 06/30/2011
... Open up a job card to submit the transaction for reimbursement, documenting the circumstances. Use labour operation Z1241 and claim the reimbursed amount in the "Customer Reimbursement" net item field. You are also able to claim 0.2 administrative allowance...
How To View A Transaction - 03/11/2010
... the opportunity to view a complete accounting of the transaction; including pricing requested (labour, parts, net item totals, taxes, customer participation and the transaction total)....
Transportation Damage Transaction Tips - 05/12/2010
The maximum Other Labour Time empowerment for most dealers is 2 hours - this includes ZTPT transactions.Do not route ZTPT transactions - there currently isn't anyone at GM's end to review this type of transaction. It can remain in pending status indefinitely.Sublet...
Incompatible Parts Rejects - 10/25/2023
A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the...
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... Concern Results in Replacement of Component in Pairs) within the seventh Warranty Point, Accurate Labour Operation Numbers and Times. Bullet point containing the updated information (indicated by the asterisks): •One Concern Results in Replacement...
Warranty Training - 04/13/2010
... first time. When technicians detail the cause of failure and what was corrected on the job card, a labour operation can be quickly applied and the job card processed. When service management completely authorizes those transactions that require authorization,...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
Customer pay repairs typically involve parts and labour. There isn't much negotiation when it comes to the labour costs; however, there are choices when choosing which grade of parts to install on the vehicle. Some customers may want a mid or lower grade...
Cadillac Service Offer - 10/03/2014
... synthetic oil change or $55 off any service. The offer must be taken advantage of by 10/31. Labour code 0600521 is used to submit for the oil change; claim $55 in the Miscellaneous Net Item field. Labour code 0600531 is used to submit for the $55 off...
Re: ZSET REJECT - 06/16/2011
... was supposed to be a PDI add and not a customer pay item "A DEALER INSTALLED OPTION WAS FOUND FOR LABOUR CODE I9255". I'd check Vehicle Build and see if it's listed as a dealer installed accessory. If it is then the customer is owed their money back...
September 2012 Recall Update - 08/30/2012
... perform the service procedure listed within the recall bulletin. The use of the reimbursement labour operation will not close this recall.Upcoming Safety Recall 12180 - Driver's Door Module: GM will be announcing a safety recall that involves certain...
Branded Titles and Special Coverage - 08/30/2012
... the request for service should be denied. It is also important to note that Special Coverage labour operations cannot be policy decision repairs. Transaction submission for vehicles with branded titles is the same as non-branded vehicles; however, the...
After a warranty repair is completed, a labor operation must be applied for transaction submission. The Labor Time Guide, found in Service Information, has two options for finding a labor operation. Once a vehicle is built in SI or the VIN is entered,...
Empowerment - 11/25/2014
... or GM Protection Plan. The final bulletin update is contained within the Vehicle Payment Expense (labour operation 0600005) section, toward the end of the bulletin. A note has been added that states: if a vehicle is included in a recall situation, DMA...
Free Agent Audit: - 08/09/2012
... submitted and subsequently received. In some instances it was a matter of the incorrect labour operation used for a maintenance offer. The customer brought in a certified service coupon (e.g. the Chevy Youth Baseball coupon) and instead of using the...
Recall Completion - 06/30/2011
A $2,800 lifter repair required routing for review due to excessive parts and other labour time. The dealership entered a thorough description in the comments field supporting the need for the parts as well as additional labour hours. The hard copy of...
Re: Warranty after the customer paid! - 04/08/2011
... available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a new job card with the appropriate labour operation for the repair performed in January. There is no labour time or parts claimed on the new job card. The customer reimbursement total...
Re: Reimburse customer for independent work? - 04/07/2011
... is available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a job card with the appropriate labour operation for the repair performed at the independent. There is no labour or parts claimed on the job card. The customer reimbursement total is...
Reject of the Month - 03/11/2013
... the throttle body cover per bulletin 12-06-04-003. The claim was submitted with the unique labour operation from the service bulletin, J7949, with the following part charged out:GM Part Number: 19300180SENSOR KIT,THROT POSN The job card also contained...
Re: GMPP MAINTENANCE - 11/19/2010
... engine air filter replacement and passenger compartment air filter replacement. The following labour operations have been established for claims processing: M0042 oil & oil filter **$83** M0043 engine air filter $38 M0044 passenger compartment...
What Would You Do - 10/19 - 09/24/2019
Scenario 1: The technician noted that both the right and left side cylinder heads were replaced. The LTG has a labor operation for each side, right and left, but neither operation includes an add time allowance for the opposite side and there isn’t...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... with automatic transmission repairs made after 1/1/12, all warranty claims that require additional labour hours beyond the base transmission repair time and associated published add conditions must be substantiated using the OLH process - Bulletin 09-07-30-018C....
Reject of the Month - 12/18/2012
... documenting the appropriate recall. After receiving a reject for vehicle not compatible with labour code (903), the warranty administrator reviewed all of the normal details associated with the cut and dry recall. Secondarily, reject 243 was also listed...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... and the use of a black light. This testing procedure is not included in the base time listed with labour codes; rather, it is listed in the Preface section of the LTG. The document is titled "Fluid Leak Analysis" and it states:The labor time to perform...
Customer Assistance Center - 07/30/2013
... their diagnostic fee when submitting a warranty transaction using transaction type ZREG, labour code 0600108, and may claim up to 1.0 in base time labour. The Service Request number provided by the CAC advisor is entered in the Reference Number field....
Year End Is In Sight - 10/08/2012
... Prepare & Submit Transactions tab, allows you to view a processed transaction, including the labour total, net item totals, customer participation and parts total, as well as the parts handling (mark up) total in the pricing requested section. This...
Personal Property Damage - 06/30/2011
... Open up a job card to submit the transaction for reimbursement, documenting the circumstances. Use labour operation Z1241 and claim the reimbursed amount in the "Customer Reimbursement" net item field. You are also able to claim 0.2 administrative allowance...
How To View A Transaction - 03/11/2010
... the opportunity to view a complete accounting of the transaction; including pricing requested (labour, parts, net item totals, taxes, customer participation and the transaction total)....
Transportation Damage Transaction Tips - 05/12/2010
The maximum Other Labour Time empowerment for most dealers is 2 hours - this includes ZTPT transactions.Do not route ZTPT transactions - there currently isn't anyone at GM's end to review this type of transaction. It can remain in pending status indefinitely.Sublet...
Incompatible Parts Rejects - 10/25/2023
A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the...
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... Concern Results in Replacement of Component in Pairs) within the seventh Warranty Point, Accurate Labour Operation Numbers and Times. Bullet point containing the updated information (indicated by the asterisks): •One Concern Results in Replacement...
Warranty Training - 04/13/2010
... first time. When technicians detail the cause of failure and what was corrected on the job card, a labour operation can be quickly applied and the job card processed. When service management completely authorizes those transactions that require authorization,...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
Customer pay repairs typically involve parts and labour. There isn't much negotiation when it comes to the labour costs; however, there are choices when choosing which grade of parts to install on the vehicle. Some customers may want a mid or lower grade...
Cadillac Service Offer - 10/03/2014
... synthetic oil change or $55 off any service. The offer must be taken advantage of by 10/31. Labour code 0600521 is used to submit for the oil change; claim $55 in the Miscellaneous Net Item field. Labour code 0600531 is used to submit for the $55 off...
Re: ZSET REJECT - 06/16/2011
... was supposed to be a PDI add and not a customer pay item "A DEALER INSTALLED OPTION WAS FOUND FOR LABOUR CODE I9255". I'd check Vehicle Build and see if it's listed as a dealer installed accessory. If it is then the customer is owed their money back...
September 2012 Recall Update - 08/30/2012
... perform the service procedure listed within the recall bulletin. The use of the reimbursement labour operation will not close this recall.Upcoming Safety Recall 12180 - Driver's Door Module: GM will be announcing a safety recall that involves certain...
Branded Titles and Special Coverage - 08/30/2012
... the request for service should be denied. It is also important to note that Special Coverage labour operations cannot be policy decision repairs. Transaction submission for vehicles with branded titles is the same as non-branded vehicles; however, the...
Unique Labor Operations - 10/25/2023
... the transaction will reject as 919: Vehicle Evaluation Criteria is not compatible with this Labour Code 1234567. You will need to find a different labor operation, or closest to labor operation, in the LTG to pay the technician and submit the warranty...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... this guide is a must have for service advisors and easy to save on their desktop for quick access. Labour operations, along with their description, that are not covered are listed under Appendix B. ...
Tire Replacement - 11/21/2017
... tires for the vehicle (wrong size or brand) as a result of a factory misbuild are submitted with labour operation 8060420. Tires that must be replaced due to transportation damage are submitted with labor operation 0500110....
Re: PDI FLUIDS - 12/26/2014
This is what I got Error 232 : Repeat Repair. The same Labour Code 0590052 was found on Job Card 258831. Error 229 : Repeat Repair. Labour Code 0590052 on Job Card 258831 is related to Labour Code 0590052. I put auth R nothing changed
Option A or C Labor Rate - 11/21/2017
Option A allows the service agent to receive retail reimbursement for labor provided in connection with performing warranty work. Option C allows a service agent to receive an annual minimum increase of 2.5% to its established warranty labor rate, while...
Reject of the Month - 08/05/2014
... Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card Creation Date is Greater Than the Repair Completion DateCode 243: Reject X Cannot be Authorized...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... is sent to the service agent at no cost, the only dollar amount the customer can be billed for are labour charges. Because the exchange component is billed out at no cost on the job card and the customer pays the labour charges, some service agents have...
Over-The-Counter Part Warranties - 10/01/2013
... concern and cause of failure stated on the job card. Over-the-counter part warranties do not cover labour expense for removal or reinstallation of the part, towing, or any shipping charges in connection with the return of a defective part.When the over-the-counter...
Poor Fuel Mileage - 03/08/2012
... They can scan for codes, and if no code is present, they can be paid with a Concern Not Duplicated labour operation, if approved by service management. Some customers will be satisfied with the fact that their vehicle was checked over and is operating...
Global Warranty 101 - 05/12/2010
... correction at the dealership level, such as: Field action has already been performed on VIN or labour code is not a valid cause code.Many times a reject can easily be corrected by re-evaluating the transaction; examine parts, labour, net items, complaint...
Warranty Labor Rates - 10/26/2021
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... coverage is known and after a diagnosis of the customer’s concern has been made, the labor operation for the repair must be found to determine if the needed repair is covered under the powertrain. A labor operation can be found two ways....
Error 232: Repeat Repair. The same Labour Code 0600213 was found on job card ******. - 07/26/2018
The latest JLWarranty News, Aug 2018 pg 4. "Maintenance Service Rejects" Error 232: Repeat Repair. The same Labour Code 0600213 was found on job card ******. This reject cannot be authorized like a regular repeat repair reject, nor can...
Returning Parts to the Warranty Parts Center - 07/01/2014
... those parts involved in the ignition switch recalls. For your efforts, don't forget to claim the labour allowance reimbursement you are entitled to, up to 0.3. Claiming this administrative allowance requires that you make an adjustment to the accepted...
High Frequency Labor Operations - 11/29/2018
One of the four categories that determines your dealership’s Analyst Ranking is Labor Operation Frequency and Cost. The other three are: Excess to Geographic Group, Repeat Repairs, and Pyramid Repairs. If a dealership exceeds usage and/or cost in...
Option A or C Labor Rate - 11/29/2016
Option A allows the service agent to receive retail reimbursement for labor provided in connection with performing warranty work. Option C allows a service agent to receive an annual minimum increase of 2.5% to its established warranty labor rate, while ...
Parts# / labor Op code - 04/04/2014
... I had it and it rejected with Error 067 : Part 000000000025941791 is not a compatible part for labour code 7021400. How do I get this to go thru, I looked and can't find a Labor Op code to match?...
Empowerment Portal and Open Recalls - 09/27/2016
... the Dealer Aftersales Empowerment Portal to perform an IVH check to determine if there was an open recall on the VIN. By doing so, GM is further able to support the policy of not processing goodwill for a customer while their vehicle has an open recall. When...
Labor Rate Enrollment - 10/23/2018
The annual labor rate enrollment period is this month. Service agents that are currently enrolled in the Option A warranty labor rate agreement have the opportunity to enroll in the Option C labor rate program during the annual November enrollment period,...
Concern Not Duplicated - 09/25/2018
... a customer’s concern, but in the end, no defect could be found. There are a series of labor operations, specific to a repair category, that are published in the labor time guide to address these situations and to ultimately pay the technician for...
Selecting the Correct Labor Operation - 04/08/2016
When new to warranty administration, the application of labor operations can be confusing. The Global Warranty User Manual explains when one or more labor operations should be applied. Below is a quick reference meant to summarize what is found in the...
Parts Sold Over-The-Counter - 07/02/2012
... 12 months; mileage is not a factor. Coverage for those parts installed at the dealership include labour and towing. Coverage for parts sold over-the-counter is for the part only; labour and towing are not covered.When a customer presents a part they...
August 2013 Recall Update - 07/30/2013
... a tether clip to the parts section, addition of an inspection to the service procedure and a new labour operation for the inspection in the warranty transaction information section. ...
Fuel Reimbursement - 07/27/2021
... vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their vehicles at your dealership for service. The Courtesy Transportation Program offers four options for transportation:...
November 2013 Recall Update - 11/18/2013
... causes an engine noise, and if not repaired, could cause the chain to break. Two different repair labour operations are contained with the special policy; one operation is for use with vehicles still covered under warranty and the other is for vehicles...
... the transaction will reject as 919: Vehicle Evaluation Criteria is not compatible with this Labour Code 1234567. You will need to find a different labor operation, or closest to labor operation, in the LTG to pay the technician and submit the warranty...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... this guide is a must have for service advisors and easy to save on their desktop for quick access. Labour operations, along with their description, that are not covered are listed under Appendix B. ...
Tire Replacement - 11/21/2017
... tires for the vehicle (wrong size or brand) as a result of a factory misbuild are submitted with labour operation 8060420. Tires that must be replaced due to transportation damage are submitted with labor operation 0500110....
Re: PDI FLUIDS - 12/26/2014
This is what I got Error 232 : Repeat Repair. The same Labour Code 0590052 was found on Job Card 258831. Error 229 : Repeat Repair. Labour Code 0590052 on Job Card 258831 is related to Labour Code 0590052. I put auth R nothing changed
Option A or C Labor Rate - 11/21/2017
Option A allows the service agent to receive retail reimbursement for labor provided in connection with performing warranty work. Option C allows a service agent to receive an annual minimum increase of 2.5% to its established warranty labor rate, while...
Reject of the Month - 08/05/2014
... Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card Creation Date is Greater Than the Repair Completion DateCode 243: Reject X Cannot be Authorized...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... is sent to the service agent at no cost, the only dollar amount the customer can be billed for are labour charges. Because the exchange component is billed out at no cost on the job card and the customer pays the labour charges, some service agents have...
Over-The-Counter Part Warranties - 10/01/2013
... concern and cause of failure stated on the job card. Over-the-counter part warranties do not cover labour expense for removal or reinstallation of the part, towing, or any shipping charges in connection with the return of a defective part.When the over-the-counter...
Poor Fuel Mileage - 03/08/2012
... They can scan for codes, and if no code is present, they can be paid with a Concern Not Duplicated labour operation, if approved by service management. Some customers will be satisfied with the fact that their vehicle was checked over and is operating...
Global Warranty 101 - 05/12/2010
... correction at the dealership level, such as: Field action has already been performed on VIN or labour code is not a valid cause code.Many times a reject can easily be corrected by re-evaluating the transaction; examine parts, labour, net items, complaint...
Warranty Labor Rates - 10/26/2021
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... coverage is known and after a diagnosis of the customer’s concern has been made, the labor operation for the repair must be found to determine if the needed repair is covered under the powertrain. A labor operation can be found two ways....
Error 232: Repeat Repair. The same Labour Code 0600213 was found on job card ******. - 07/26/2018
The latest JLWarranty News, Aug 2018 pg 4. "Maintenance Service Rejects" Error 232: Repeat Repair. The same Labour Code 0600213 was found on job card ******. This reject cannot be authorized like a regular repeat repair reject, nor can...
Returning Parts to the Warranty Parts Center - 07/01/2014
... those parts involved in the ignition switch recalls. For your efforts, don't forget to claim the labour allowance reimbursement you are entitled to, up to 0.3. Claiming this administrative allowance requires that you make an adjustment to the accepted...
High Frequency Labor Operations - 11/29/2018
One of the four categories that determines your dealership’s Analyst Ranking is Labor Operation Frequency and Cost. The other three are: Excess to Geographic Group, Repeat Repairs, and Pyramid Repairs. If a dealership exceeds usage and/or cost in...
Option A or C Labor Rate - 11/29/2016
Option A allows the service agent to receive retail reimbursement for labor provided in connection with performing warranty work. Option C allows a service agent to receive an annual minimum increase of 2.5% to its established warranty labor rate, while ...
Parts# / labor Op code - 04/04/2014
... I had it and it rejected with Error 067 : Part 000000000025941791 is not a compatible part for labour code 7021400. How do I get this to go thru, I looked and can't find a Labor Op code to match?...
Empowerment Portal and Open Recalls - 09/27/2016
... the Dealer Aftersales Empowerment Portal to perform an IVH check to determine if there was an open recall on the VIN. By doing so, GM is further able to support the policy of not processing goodwill for a customer while their vehicle has an open recall. When...
Labor Rate Enrollment - 10/23/2018
The annual labor rate enrollment period is this month. Service agents that are currently enrolled in the Option A warranty labor rate agreement have the opportunity to enroll in the Option C labor rate program during the annual November enrollment period,...
Concern Not Duplicated - 09/25/2018
... a customer’s concern, but in the end, no defect could be found. There are a series of labor operations, specific to a repair category, that are published in the labor time guide to address these situations and to ultimately pay the technician for...
Selecting the Correct Labor Operation - 04/08/2016
When new to warranty administration, the application of labor operations can be confusing. The Global Warranty User Manual explains when one or more labor operations should be applied. Below is a quick reference meant to summarize what is found in the...
Parts Sold Over-The-Counter - 07/02/2012
... 12 months; mileage is not a factor. Coverage for those parts installed at the dealership include labour and towing. Coverage for parts sold over-the-counter is for the part only; labour and towing are not covered.When a customer presents a part they...
August 2013 Recall Update - 07/30/2013
... a tether clip to the parts section, addition of an inspection to the service procedure and a new labour operation for the inspection in the warranty transaction information section. ...
Fuel Reimbursement - 07/27/2021
... vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their vehicles at your dealership for service. The Courtesy Transportation Program offers four options for transportation:...
November 2013 Recall Update - 11/18/2013
... causes an engine noise, and if not repaired, could cause the chain to break. Two different repair labour operations are contained with the special policy; one operation is for use with vehicles still covered under warranty and the other is for vehicles...
It Takes a Village - 12/19/2014
... that, many service advisors today are also a warranty administrator, in that they are looking up labour operations when they book and close job cards. Since most service management approvals require involvement before repairs are performed, service advisors...
Labor Operation Selection - 06/29/2021
... a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. Your customer may tell you that they see coolant on their driveway and after checking the coolant...
Wiring Repair Labor Operations and Required Additional Information - 05/26/2021
When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID...
Option A or C? - 01/27/2021
... in? To determine if your store’s warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Service Agent Profile within the Analyze Warranty tab in GWM. Click the Labor Rate tab and scroll...
Bulletin 040089015V Required Operating Procedures - 12/29/2020
The “8 Points” bulletin update includes the 2021 model year and text updates throughout. Bullet point 2 within the bulletin contains the Service Management Approval and Transaction Authorization Matrix. The related requirements for Policy ...
Option C Labor Rate - 12/29/2020
On January 1, 2021, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Warranty Labor Rate: Option C - 11/25/2020
Dealers that elected to remain or enroll in the Option C (Annual Labor Rate Increase) labor rate will receive, at a minimum, an annual increase of 2.5% on January 1, 2021. Option C labor rate dealerships, that elected to maintain the same labor rate structure,...
Warranty Labor Rate: Option A - 11/25/2020
Option A (Retail Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2020. Dealers that wish to maintain Option A labor rate status and not take advantage of ...
Labor Operation Dependency Field - 06/23/2020
Depending on the repair performed, specific labor operations require additional data when submitting the claim for payment in the Labor Operation Dependency Field. The technician is responsible for recording this information on the job card or attaching...
E-Labor Operation - 05/28/2020
You may have noticed unique labor operations when processing claims for certain repairs on 2020 model year Cadillac CT4, CT5, and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an...
Open Recalls - 05/28/2020
As many dealerships are either re-opening, returning to normal staffing levels, or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
Bulletin 06-00-89-026 addresses CCND labor operations and includes examples of proper usage, was recently updated to add new model years and new labor operations. Many service managers are hesitant to use CCND labor operations as they feel your...
Looking Up Labor Operations - 02/27/2020
Once a repair is completed on a vehicle that is covered under warranty, a labor operation must be selected for transaction submission and subsequent reimbursement. GM reimburses the amount of time shown in the Labor Time Guide multiplied by the dealership’s...
Fixed Ops Averages - 01/28/2020
In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership ...
Reminder: Option C Labor Rate Increased - 01/03/2020
On January 1, 2020, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Bulletin Specific Labor Op Analysis - 01/03/2020
Perform an analysis of your dealership’s use of the labor operation contained within the bulletin, for example, 8080068 from bulletin 08-03-10-006 through the Search Transactions tool in the Analyze Warranty tab. Be aware of frequency, effective...
Option C Labor Rate - 12/02/2019
On January 1, 2020, dealers enrolled in the Option C labor rate plan will receive an increase. At that time, the new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current...
V-Series Options - 06/26/2019
... the versions will be directed to the everyday driver that wants some performance while the other option is a more traditional, track-capable version....
1 Concern, 2 Labor Operations, & Pyramid Repairs - 03/27/2019
... the technician diagnoses the vehicle they find two separate, unrelated failures, separate labor operations that address each defect should be claimed on the job card. The second repair, that is still addressing the customer’s original concern,...
Option C Labor Rate - 12/19/2018
On January 1, 2019, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... for repairs performed under the Chevrolet, Buick, and GMC Certified Pre-Owned warranty. After opening the Dealer Program Guide tab, select the white arrow adjacent to Category: Certified Pre-Owned Programs. Once opened, select the CBG CPO Restricted...
Labor Operation Selection - 12/01/2021
... other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction and OLH is used to pay the technician...
Option C Labor Rate - 12/01/2021
On January 1, 2022, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
Customer Concern Not Duplicated, (CCND), labor operations are used to reimburse technicians for the time they spend trying to diagnose an often-intermittent concern. Applicable labor operations are listed within the Labor Time Guide as well as within...
Restricted Labor Operations - 03/28/2022
Certain 2022 model year vehicles have options that have been built without modules due to the semiconductor shortage. Options and features that are inoperative as a result include heated/vented seats, heated steering wheel, and park assist. Bulletin 22NA020...
... that, many service advisors today are also a warranty administrator, in that they are looking up labour operations when they book and close job cards. Since most service management approvals require involvement before repairs are performed, service advisors...
Labor Operation Selection - 06/29/2021
... a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. Your customer may tell you that they see coolant on their driveway and after checking the coolant...
Wiring Repair Labor Operations and Required Additional Information - 05/26/2021
When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID...
Option A or C? - 01/27/2021
... in? To determine if your store’s warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Service Agent Profile within the Analyze Warranty tab in GWM. Click the Labor Rate tab and scroll...
Bulletin 040089015V Required Operating Procedures - 12/29/2020
The “8 Points” bulletin update includes the 2021 model year and text updates throughout. Bullet point 2 within the bulletin contains the Service Management Approval and Transaction Authorization Matrix. The related requirements for Policy ...
Option C Labor Rate - 12/29/2020
On January 1, 2021, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Warranty Labor Rate: Option C - 11/25/2020
Dealers that elected to remain or enroll in the Option C (Annual Labor Rate Increase) labor rate will receive, at a minimum, an annual increase of 2.5% on January 1, 2021. Option C labor rate dealerships, that elected to maintain the same labor rate structure,...
Warranty Labor Rate: Option A - 11/25/2020
Option A (Retail Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2020. Dealers that wish to maintain Option A labor rate status and not take advantage of ...
Labor Operation Dependency Field - 06/23/2020
Depending on the repair performed, specific labor operations require additional data when submitting the claim for payment in the Labor Operation Dependency Field. The technician is responsible for recording this information on the job card or attaching...
E-Labor Operation - 05/28/2020
You may have noticed unique labor operations when processing claims for certain repairs on 2020 model year Cadillac CT4, CT5, and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an...
Open Recalls - 05/28/2020
As many dealerships are either re-opening, returning to normal staffing levels, or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
Bulletin 06-00-89-026 addresses CCND labor operations and includes examples of proper usage, was recently updated to add new model years and new labor operations. Many service managers are hesitant to use CCND labor operations as they feel your...
Looking Up Labor Operations - 02/27/2020
Once a repair is completed on a vehicle that is covered under warranty, a labor operation must be selected for transaction submission and subsequent reimbursement. GM reimburses the amount of time shown in the Labor Time Guide multiplied by the dealership’s...
Fixed Ops Averages - 01/28/2020
In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership ...
Reminder: Option C Labor Rate Increased - 01/03/2020
On January 1, 2020, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Bulletin Specific Labor Op Analysis - 01/03/2020
Perform an analysis of your dealership’s use of the labor operation contained within the bulletin, for example, 8080068 from bulletin 08-03-10-006 through the Search Transactions tool in the Analyze Warranty tab. Be aware of frequency, effective...
Option C Labor Rate - 12/02/2019
On January 1, 2020, dealers enrolled in the Option C labor rate plan will receive an increase. At that time, the new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current...
V-Series Options - 06/26/2019
... the versions will be directed to the everyday driver that wants some performance while the other option is a more traditional, track-capable version....
1 Concern, 2 Labor Operations, & Pyramid Repairs - 03/27/2019
... the technician diagnoses the vehicle they find two separate, unrelated failures, separate labor operations that address each defect should be claimed on the job card. The second repair, that is still addressing the customer’s original concern,...
Option C Labor Rate - 12/19/2018
On January 1, 2019, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... for repairs performed under the Chevrolet, Buick, and GMC Certified Pre-Owned warranty. After opening the Dealer Program Guide tab, select the white arrow adjacent to Category: Certified Pre-Owned Programs. Once opened, select the CBG CPO Restricted...
Labor Operation Selection - 12/01/2021
... other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction and OLH is used to pay the technician...
Option C Labor Rate - 12/01/2021
On January 1, 2022, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
Customer Concern Not Duplicated, (CCND), labor operations are used to reimburse technicians for the time they spend trying to diagnose an often-intermittent concern. Applicable labor operations are listed within the Labor Time Guide as well as within...
Restricted Labor Operations - 03/28/2022
Certain 2022 model year vehicles have options that have been built without modules due to the semiconductor shortage. Options and features that are inoperative as a result include heated/vented seats, heated steering wheel, and park assist. Bulletin 22NA020...
Wiring Repair Labor Operations & Required Additional Information - 02/23/2022
When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID...
Option C Labor Rate - 01/03/2022
On January 1, 2022, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Option C Labor Rate Increase - 11/22/2022
On January 1, 2023, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Added Options - 01/05/2023
Check the “Added Option Codes” section at the bottom of the Vehicle Build page in IVH for Service Agent Installed Accessories that have been applied to a vehicle after the point of sale. The added option code will display once the dealer has...
Option C Labor Rate Increase - 11/29/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Required Operating Procedures - 8 Points: Bulletin Update! - 09/26/2023
Required Operating Procedures – 8 Points: Bulletin 04-00-89-015Z has now become Global format Service Bulletin 23-NA-154. The updated version was released on September 5, 2023. Key updates include the following: Missing Dongle Scan has been...
Concern Not Duplicated Labor Operations - 02/26/2024
CCND labor operations are used to pay the technician for the time involved in inspecting and trying to recreate a customer concern, that ultimately could not be duplicated or repaired. While every technician should be paid for their time, using these...
Reminder! Option C Labor Rate Dealers - 01/29/2024
... is a discrepancy? Effective on January 1, 2024, dealers who enrolled or are continuing in the Option C Warranty Labor Rate Plan for 2024 received a 4.4% increase in their labor rate. In order to ensure your labor rate reflects the 4.4% increase,...
Option C Labor Rate - 12/26/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Cadillac Optiq - 11/29/2023
A new entry-level electric vehicle, the Optiq, is scheduled to debut in 2024. The compact crossover will serve as the gateway to Cadillac’s upcoming all-electric portfolio. The Optiq is similar in size to the XT4. More details, including features...
Option C - Third Year - 11/29/2023
Dealers enrolled in the Option C labor rate and in their third year of the agreement were required to complete the 2024 Standard Option C Re-Enrollment form and return it via email by November 30, 2023. By doing so, the dealership is then re-enrolled...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... leaks or separate front end part failures, there needs to be separate lines with individual labor operations submitted for reimbursement. If one part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s...
CBG CPO Ops Guide - 05/23/2023
The CBG CPO Operations Guide was updated in April 2023, with the current version 12. The revision includes the following update: vehicles originally manufactured for Canada are now eligible to be certified under the CBG CPO Program. Reminder: When selecting...
Transportation Panel Replacement Labor Operations - 02/28/2023
... means vehicles that have not been sold, titled, registered, or in-use, or service. Labor operations for panels damaged during transport that require replacement are found in the Labor Time Guide under the General Information tab. Select Transportation...
Alternative Options - 01/24/2023
... of those responsibilities. Whether your dealership has a Service Manager, Service Director, Fixed Operations Manager, or all three, when it comes to warranty claims, one person must be in the position for the responsibility of warranty approvals. Many...
Choosing the Correct Labor Operation - 01/24/2023
... found based on a single customer complaint/concern, there should be a line and corresponding labor operation claimed applicable to each failed (causal) component. If one component fails and damages additional parts, only the labor operation of the failed...
Option C Labor Rate - 01/04/2023
On January 1, 2023, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
New Labor Operation - 01/04/2023
... December 1, 2022 edition of the LTG and applies to 2023 and future model year vehicles. The labor operation may not be used with 2022 and previous model year vehicles. The new code has been put into place to help GM isolate instances where a customer’s...
Forum - 07/31/2018
I would probably use the sensor labor operation if there isn't a reprogram operation available.
Sublet Excessive for Labor Operation - 07/31/2018
... down to $75 and the claim still rejected. Am I missing something here? I figure my options are (1) resubmit with a better explanation for why sublet was necessary, (2) reduce time as instructed and eat the 2 hours, or (3) eat the sublet.Concern: ...
GOODWILL LABOR OPS - 05/29/2018
Is there a bulletin with a complete list of all the labor op codes and situations for goodwill (ex. vehicle payment 0600005)? Maybe considered as a goodwill gift? It would be helpful to know what all is available to use when a situation warrants...
Option A - Effective Labor Rate Review - Form? - 01/07/2019
Hey,What is the process for getting everything in order for an Effective Labor Rate Review? The P&P says "An Excel spreadsheet in a form provided or approved by GM must be completed showing all sequential job cards along with the ELR calculation." ...
OPTION A CALCULATION GUIDELINES FOR LABOR AND PARTS INCREASE REVIEW - 01/18/2019
WE ARE CURRENTLY AN OPTION A DEALER AND HAVE BEEN FOR 2017/2018. I RECENTLY REQUESTED AN UPDATED TEMPLET TO CALCULATE CURRENT ELR AND PARTS PERCENTAGE TO REQUEST INCREASE FOR 2019. THE MOST RECENT TEMPLET RECEIVED INSTRUCTS TO USE MAINTENANCE LABOR AND...
Labor Op Codes - 11/29/2018
Hello Everyone!So I am very new to warranty...I have so much to learn and BIG SHOES TO FILL! Since I am so new to this the Advisors have been putting (well sometimes) the warranty claim code, I have asked that they print them out so that I can make ...
Special Program Labor Operations help cards? - 09/12/2018
Do you know when these will update to include 2019 vehicles? I'm not sure the "2017 and newer" listings include 2019 vehicles. One Advisor told me that he thought the 2019 Buicks will only have 1 Maintenance service. I couldn't find ...
When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID...
Option C Labor Rate - 01/03/2022
On January 1, 2022, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Option C Labor Rate Increase - 11/22/2022
On January 1, 2023, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Added Options - 01/05/2023
Check the “Added Option Codes” section at the bottom of the Vehicle Build page in IVH for Service Agent Installed Accessories that have been applied to a vehicle after the point of sale. The added option code will display once the dealer has...
Option C Labor Rate Increase - 11/29/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Required Operating Procedures - 8 Points: Bulletin Update! - 09/26/2023
Required Operating Procedures – 8 Points: Bulletin 04-00-89-015Z has now become Global format Service Bulletin 23-NA-154. The updated version was released on September 5, 2023. Key updates include the following: Missing Dongle Scan has been...
Concern Not Duplicated Labor Operations - 02/26/2024
CCND labor operations are used to pay the technician for the time involved in inspecting and trying to recreate a customer concern, that ultimately could not be duplicated or repaired. While every technician should be paid for their time, using these...
Reminder! Option C Labor Rate Dealers - 01/29/2024
... is a discrepancy? Effective on January 1, 2024, dealers who enrolled or are continuing in the Option C Warranty Labor Rate Plan for 2024 received a 4.4% increase in their labor rate. In order to ensure your labor rate reflects the 4.4% increase,...
Option C Labor Rate - 12/26/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Cadillac Optiq - 11/29/2023
A new entry-level electric vehicle, the Optiq, is scheduled to debut in 2024. The compact crossover will serve as the gateway to Cadillac’s upcoming all-electric portfolio. The Optiq is similar in size to the XT4. More details, including features...
Option C - Third Year - 11/29/2023
Dealers enrolled in the Option C labor rate and in their third year of the agreement were required to complete the 2024 Standard Option C Re-Enrollment form and return it via email by November 30, 2023. By doing so, the dealership is then re-enrolled...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... leaks or separate front end part failures, there needs to be separate lines with individual labor operations submitted for reimbursement. If one part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s...
CBG CPO Ops Guide - 05/23/2023
The CBG CPO Operations Guide was updated in April 2023, with the current version 12. The revision includes the following update: vehicles originally manufactured for Canada are now eligible to be certified under the CBG CPO Program. Reminder: When selecting...
Transportation Panel Replacement Labor Operations - 02/28/2023
... means vehicles that have not been sold, titled, registered, or in-use, or service. Labor operations for panels damaged during transport that require replacement are found in the Labor Time Guide under the General Information tab. Select Transportation...
Alternative Options - 01/24/2023
... of those responsibilities. Whether your dealership has a Service Manager, Service Director, Fixed Operations Manager, or all three, when it comes to warranty claims, one person must be in the position for the responsibility of warranty approvals. Many...
Choosing the Correct Labor Operation - 01/24/2023
... found based on a single customer complaint/concern, there should be a line and corresponding labor operation claimed applicable to each failed (causal) component. If one component fails and damages additional parts, only the labor operation of the failed...
Option C Labor Rate - 01/04/2023
On January 1, 2023, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
New Labor Operation - 01/04/2023
... December 1, 2022 edition of the LTG and applies to 2023 and future model year vehicles. The labor operation may not be used with 2022 and previous model year vehicles. The new code has been put into place to help GM isolate instances where a customer’s...
Forum - 07/31/2018
I would probably use the sensor labor operation if there isn't a reprogram operation available.
Sublet Excessive for Labor Operation - 07/31/2018
... down to $75 and the claim still rejected. Am I missing something here? I figure my options are (1) resubmit with a better explanation for why sublet was necessary, (2) reduce time as instructed and eat the 2 hours, or (3) eat the sublet.Concern: ...
GOODWILL LABOR OPS - 05/29/2018
Is there a bulletin with a complete list of all the labor op codes and situations for goodwill (ex. vehicle payment 0600005)? Maybe considered as a goodwill gift? It would be helpful to know what all is available to use when a situation warrants...
Option A - Effective Labor Rate Review - Form? - 01/07/2019
Hey,What is the process for getting everything in order for an Effective Labor Rate Review? The P&P says "An Excel spreadsheet in a form provided or approved by GM must be completed showing all sequential job cards along with the ELR calculation." ...
OPTION A CALCULATION GUIDELINES FOR LABOR AND PARTS INCREASE REVIEW - 01/18/2019
WE ARE CURRENTLY AN OPTION A DEALER AND HAVE BEEN FOR 2017/2018. I RECENTLY REQUESTED AN UPDATED TEMPLET TO CALCULATE CURRENT ELR AND PARTS PERCENTAGE TO REQUEST INCREASE FOR 2019. THE MOST RECENT TEMPLET RECEIVED INSTRUCTS TO USE MAINTENANCE LABOR AND...
Labor Op Codes - 11/29/2018
Hello Everyone!So I am very new to warranty...I have so much to learn and BIG SHOES TO FILL! Since I am so new to this the Advisors have been putting (well sometimes) the warranty claim code, I have asked that they print them out so that I can make ...
Special Program Labor Operations help cards? - 09/12/2018
Do you know when these will update to include 2019 vehicles? I'm not sure the "2017 and newer" listings include 2019 vehicles. One Advisor told me that he thought the 2019 Buicks will only have 1 Maintenance service. I couldn't find ...
Switching to Option A Labor Rate - 12/07/2017
I would love to see an article detailing the ins and outs of what needs to be done to go to Option A labor rate. There seems to be some disagreement within GM as to which ROs qualify for the labor study and which ones do not.
Restricted Labor Operations - 12/14/2017
I think a general list of restricted labor operations could be beneficial. I just submitted a labor op that had a reject code 066: this labor operation is restricted and requires GM authorization. I searched through many things (even our Service Agent...
Added Operation when they're are different causes for the same concern. - 02/02/2018
... a line due to there being different causes for the same concern, is that considered a true added operation? For example, we had a customer complaint of the vehicle overheating. The thermostat was found to be stuck and the water pump was leaking. ...
Warranty Operations Manual Update - 02/20/2018
Quickly reference the most common GM service policies & procedures.Free Download
Added Operation approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and was told about a leak in the radiator. Customer brings the vehicle back (he has obviously approved the repair...
Added Operation Approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and inspection. Customer informed of a leak in his radiator. Customer brings the vehicle back (customer obviously...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
Hi,Can anyone suggest the closest labor operation for a vehicle that is repaired following bulletin 16-NA-175 when the vehicle isn't one that's included in the bulletin? I checked with the DBC and they said we could perform the repair but to use...
Unable to Program Labor Op - 03/21/2018
... due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can use to claim this? ...
Added operation lines on a PDI (Prep)? - 04/26/2018
Would anyone know what the authorization requirements would be for an added operation on a PDI? Of course I can't find anything in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an...
labor op 8480578 bulletin 16-na-411 reprogramming TCM & ECM - 09/13/2019
I'm confused on whether this is covered by powertrain or not. I've had one pay at 56174 miles and I've done policy calculator on ones with 45671 miles.What is the correct way to do these....warranty or policy?
Old Labor Op Issue - 10/02/2019
... replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a vehicle this old. This particular labor op is not there, the closest part is the Air Inlet Valve Actuator (LOP 4420790) which pay...
What labor op? - 10/15/2019
HiI have a claim here where the vehicle came in because the traction control light, service 4wd light and the park brake light was on. Also when turning vehicle feels like 4WD is locking up. Tech found code C11B3 and found the correlation was not learned. ...
TRANSPORTATION CLAIM HELP - 12/06/2019
... I should be using? damage code 10121recect reason---Sublet amount exceeds the allowance for labour code 1442274Body shop is charging 705.35VIN # 3GNAXKEVXLS548219...
Optional extended maintenance - 01/03/2020
Where can i find the op codes and prices for the optional extended maintenances?
HOW DO I GET A RECALL RE OPENED AFTER ITS BEEN CLOSED - 11/15/2019
WE HAD THE WRONG VIN AND CLOSED THE RECALLS ON IT, NEED TO KNOW HOW TO GET RECALLS REOPENED????
Closest labor op to authorization. - 03/11/2020
I have tried to find the date in which service management approval is not required thru here and P&P. Can someone help me on that pleast?
Forum - 03/17/2020
So while we are on the subject of closest labor op, do you use that labor operation as the main operation or as the OLH operation?
Closest labor operation - 05/05/2020
Where can I find how to submit a "closest-to: labor operation? I believe that the tech time goes in OLH, but I haven't done a claim of this nature for so long, I cannot remember. Also, if the time exceeds GM's .5 hours for OLH, the Service Manager must...
What labor op to use? - 04/17/2019
... little sensor on the dash that controls the headlights to turn on at night. I cannot find a labor op for this and I don't have a part number since it wasn't replaced. Any ideas?Thanks, Carol...
Sublet with Straight Time labor operation - 04/24/2019
... I have a 2019 Silverado 1500 that read sliding window is needing to be replaced. The labor operation that is used will be 0521810, this is a ST labor op. I know with ST you normally need to have SM authorization. Now I have also been...
closest to labor opertation - 06/05/2019
When using a "closest to" labor operation where is the labor time to go? Since they removed this from the P&P manual, I can't seem to find any rules on where the time actually goes.
Recalls that are open but Expire with Base Warranty? - 06/07/2019
... this because we have to clear the recall to be able to sell the vehicle. What are our other options to get these recalls closed?...
TOWING LABOR OP - 01/05/2022
... vehicle towed in by a company. We ended up not finding a warrantable concern. Is there a labor op to submit for just the tow? I found 0590019 in the pre-delivery section of LTG, but it says "MIC use only" not sure what that means....
Service Bay Test Labor Op? - 02/22/2022
... Explanation of this is on doc 5190537. I am wondering if anyone else has had this and what labor op you used. The only thing I can come up with is CCND. Thanks for any info....
Paint labor op's for 2022 Silverado - 04/14/2022
I've a trans claim that will require using a paint labor op, but, when you search and I know there are major issues concerning SI, nothing for a door even comes up. I made a claim with DBC which if you have had to use them you just know how this will...
I would love to see an article detailing the ins and outs of what needs to be done to go to Option A labor rate. There seems to be some disagreement within GM as to which ROs qualify for the labor study and which ones do not.
Restricted Labor Operations - 12/14/2017
I think a general list of restricted labor operations could be beneficial. I just submitted a labor op that had a reject code 066: this labor operation is restricted and requires GM authorization. I searched through many things (even our Service Agent...
Added Operation when they're are different causes for the same concern. - 02/02/2018
... a line due to there being different causes for the same concern, is that considered a true added operation? For example, we had a customer complaint of the vehicle overheating. The thermostat was found to be stuck and the water pump was leaking. ...
Warranty Operations Manual Update - 02/20/2018
Quickly reference the most common GM service policies & procedures.Free Download
Added Operation approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and was told about a leak in the radiator. Customer brings the vehicle back (he has obviously approved the repair...
Added Operation Approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and inspection. Customer informed of a leak in his radiator. Customer brings the vehicle back (customer obviously...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
Hi,Can anyone suggest the closest labor operation for a vehicle that is repaired following bulletin 16-NA-175 when the vehicle isn't one that's included in the bulletin? I checked with the DBC and they said we could perform the repair but to use...
Unable to Program Labor Op - 03/21/2018
... due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can use to claim this? ...
Added operation lines on a PDI (Prep)? - 04/26/2018
Would anyone know what the authorization requirements would be for an added operation on a PDI? Of course I can't find anything in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an...
labor op 8480578 bulletin 16-na-411 reprogramming TCM & ECM - 09/13/2019
I'm confused on whether this is covered by powertrain or not. I've had one pay at 56174 miles and I've done policy calculator on ones with 45671 miles.What is the correct way to do these....warranty or policy?
Old Labor Op Issue - 10/02/2019
... replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a vehicle this old. This particular labor op is not there, the closest part is the Air Inlet Valve Actuator (LOP 4420790) which pay...
What labor op? - 10/15/2019
HiI have a claim here where the vehicle came in because the traction control light, service 4wd light and the park brake light was on. Also when turning vehicle feels like 4WD is locking up. Tech found code C11B3 and found the correlation was not learned. ...
TRANSPORTATION CLAIM HELP - 12/06/2019
... I should be using? damage code 10121recect reason---Sublet amount exceeds the allowance for labour code 1442274Body shop is charging 705.35VIN # 3GNAXKEVXLS548219...
Optional extended maintenance - 01/03/2020
Where can i find the op codes and prices for the optional extended maintenances?
HOW DO I GET A RECALL RE OPENED AFTER ITS BEEN CLOSED - 11/15/2019
WE HAD THE WRONG VIN AND CLOSED THE RECALLS ON IT, NEED TO KNOW HOW TO GET RECALLS REOPENED????
Closest labor op to authorization. - 03/11/2020
I have tried to find the date in which service management approval is not required thru here and P&P. Can someone help me on that pleast?
Forum - 03/17/2020
So while we are on the subject of closest labor op, do you use that labor operation as the main operation or as the OLH operation?
Closest labor operation - 05/05/2020
Where can I find how to submit a "closest-to: labor operation? I believe that the tech time goes in OLH, but I haven't done a claim of this nature for so long, I cannot remember. Also, if the time exceeds GM's .5 hours for OLH, the Service Manager must...
What labor op to use? - 04/17/2019
... little sensor on the dash that controls the headlights to turn on at night. I cannot find a labor op for this and I don't have a part number since it wasn't replaced. Any ideas?Thanks, Carol...
Sublet with Straight Time labor operation - 04/24/2019
... I have a 2019 Silverado 1500 that read sliding window is needing to be replaced. The labor operation that is used will be 0521810, this is a ST labor op. I know with ST you normally need to have SM authorization. Now I have also been...
closest to labor opertation - 06/05/2019
When using a "closest to" labor operation where is the labor time to go? Since they removed this from the P&P manual, I can't seem to find any rules on where the time actually goes.
Recalls that are open but Expire with Base Warranty? - 06/07/2019
... this because we have to clear the recall to be able to sell the vehicle. What are our other options to get these recalls closed?...
TOWING LABOR OP - 01/05/2022
... vehicle towed in by a company. We ended up not finding a warrantable concern. Is there a labor op to submit for just the tow? I found 0590019 in the pre-delivery section of LTG, but it says "MIC use only" not sure what that means....
Service Bay Test Labor Op? - 02/22/2022
... Explanation of this is on doc 5190537. I am wondering if anyone else has had this and what labor op you used. The only thing I can come up with is CCND. Thanks for any info....
Paint labor op's for 2022 Silverado - 04/14/2022
I've a trans claim that will require using a paint labor op, but, when you search and I know there are major issues concerning SI, nothing for a door even comes up. I made a claim with DBC which if you have had to use them you just know how this will...
Injector Connector Labor OP - 06/09/2022
Give me your expertise: What labor operation code do you use when it is only the Injector Connector Kit that is being replaced? Connector Kit repalcement shows 0.5 hours, technician clocked 2.2 hours for job. Is there another labor opertaion code I am...
2 LABOR OPS, ONE LINE? - 06/24/2022
I have an RO with complaint of the tailgate opens when they hit a bump. The tech originally replaced the latch because of an internal short. That didn't correct the problem, and he replaced the control module due to another internal short. There are labor...
One part, twp labor ops - 07/29/2020
... being frozen. So, I have one concern for both sides, one part that fixes both sides, and two labor operation codes, one for the left and one for the right....
Closest labor operation - 09/09/2020
... And I looked in the P&P manual, but probably missing it. When we use a closest labor operaton, or labor operation where something is repaired instead of replaced, are we still putting the time in OLH? For instance an oil pan reseal, or today...
Repair Only or Closest To Labor op - 01/28/2021
... the past few years on this items but this item comes up frequently. What exactly are the proper ways currently to submit them. I keep getting conflicting information.If we just do a repair to an item we use the labor op for that part. Now do we...
Using OLH with ST Labor Ops - 01/29/2021
Can I use OLH time with labor ops that are ST only?
CPO Labor ops and bulletins - 02/05/2021
... on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is there somewhere I can look to tell me Hey bulletins wouldn't be covered? I looked in the resource center etc.......
Warranty Operations Manual Update - 02/25/2021
Quickly reference the most common GM service policies & procedures.Free Download
wiring repair labor operations and required additional information - 06/09/2021
Hello, this is the first time using this site, I was reading in the 5/26/2021 newsletter that I can download and print a one page sheet for technicians, about the bulletin 10-00-89-005 in Warranty Community, can you please let me know where I go to get ...
Sublet on a PDI option - 07/19/2023
Quick question on installing PDI options. Had a vinyl shop install decals pkg for PDI stripes. Is it possible to submit for a sublet on a PDI option transaction?
LABOR OP DISCREPANCY - 05/05/2023
My body shop looks up labor OPs by part number and vin. 1GNSKPKD4PR351843. When I look up LOP 1440054 it has a different time to remove and install front fascia than it does if you look it up by part number. I see the time was updated 04/01/2023. ...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
OptiKleen - 03/23/2024
ACDelco OptiKleen is a concentrated windshield washer solvent that is recommended by GM to be used during the new vehicle prep, when needed. GM will pay for Optikleen using a separate labor operation, 0590052, (PDI Related Fluid Adds), and will pay up...
Wrong labor op - 10/25/2023
I entered a claim for an oil pan reseal - LOP 4065870. I should have used 4065910 - lower oil pan. Do I charge back the claim and resubmit on another line?
Unique labor op's for bulletins used by outside vendors - 03/16/2023
... to water leaks. Recently I had one that he used and was told be WSC to use the closest op instead because he wasn't an employee. Claim paid fine using closest op. But if I had used the unique op it would (and did) flag as sublet excessive. ...
finding a labor op for a thermostat - 01/10/2023
Morning, For some reason, I can't find a labor op for a thermostat. 3GCNYAEH6KG266088 PN 89018168. Can someone please help?
FINDING A LABOR OP - 01/19/2023
Me again. Can't find a labor op. last 8 NF101100 - TPMS - PN 84981240. Have tried 8050190, 8060680, and as a last ditch 2210470. tire pressure sensor for left front on a dually was replaced and programmed. ...
Sublets over labor op allowance - 02/24/2023
I had a claim come back for over the labor op allowed to replace a windshield. Which we did not.. Here is the scenario.... The windshield company was removing the windshield and broke it... That being said they were to R&I and, repair the spot...
CLOSEST TO LABOR OP FOR REPAIR ONLY - 07/15/2022
... or R&I a component with no parts replacement for examples do we use the closest to labor op and is the labor to go under base or OLH? I have been searching through the manuals. Can anyone tell me where I can find the current information on...
Vette pdi time with option pkg PDV - 09/16/2022
... you look at the build for this vette,,,it has a dealer installed optioin pkg PDV but when you go to look up that option pkg under 0590032 it doesnt give a time?? but yet we seem to be getting paid extra $244.51 which is about...
DEF on PDI Labor op 0590062 - 09/12/2022
I submitted this labor op to claim DEF on a PDI but the max it paid was $1.99 is that correct?
Option A - Labor Rate Increase Requirements - 10/26/2022
Hi, Is there anyone in the Southeast Region that's recently submitted a labor rate option A increase request? Im curious if I have the most recent Excel Spreadsheet. I also would like to know if cp Diag's only qualify ? Are batterys a qualifying...
Re: Parts# / labor Op code - 04/04/2014
In EPIC, that part #'s description is Driver Seat Outer Recline Finisher Cover. By that description, I find labor op 7021820 (Driver or Passenger Seat Outer Recliner Finish Cover Replacement) might be the way to go. Hope this helps!
Base time on labor op 4032750 - 02/10/2014
On labor code 4032750, it lists a base time...and then all of the RPO's are listed out with time. I have always used the time that correlates with whatever the RPO is and been fine. One of my techs is asking in what circumstance would that Base time ...
Re: Base time on labor op 4032750 - 02/10/2014
MOST LIKELY THE BASE TIME IS FOR GAS ENGINES AND THE RPO TIMES ARE FOR TYPES OF DIESEL ENGINES..HOPE THIS HELPS YOU
Give me your expertise: What labor operation code do you use when it is only the Injector Connector Kit that is being replaced? Connector Kit repalcement shows 0.5 hours, technician clocked 2.2 hours for job. Is there another labor opertaion code I am...
2 LABOR OPS, ONE LINE? - 06/24/2022
I have an RO with complaint of the tailgate opens when they hit a bump. The tech originally replaced the latch because of an internal short. That didn't correct the problem, and he replaced the control module due to another internal short. There are labor...
One part, twp labor ops - 07/29/2020
... being frozen. So, I have one concern for both sides, one part that fixes both sides, and two labor operation codes, one for the left and one for the right....
Closest labor operation - 09/09/2020
... And I looked in the P&P manual, but probably missing it. When we use a closest labor operaton, or labor operation where something is repaired instead of replaced, are we still putting the time in OLH? For instance an oil pan reseal, or today...
Repair Only or Closest To Labor op - 01/28/2021
... the past few years on this items but this item comes up frequently. What exactly are the proper ways currently to submit them. I keep getting conflicting information.If we just do a repair to an item we use the labor op for that part. Now do we...
Using OLH with ST Labor Ops - 01/29/2021
Can I use OLH time with labor ops that are ST only?
CPO Labor ops and bulletins - 02/05/2021
... on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is there somewhere I can look to tell me Hey bulletins wouldn't be covered? I looked in the resource center etc.......
Warranty Operations Manual Update - 02/25/2021
Quickly reference the most common GM service policies & procedures.Free Download
wiring repair labor operations and required additional information - 06/09/2021
Hello, this is the first time using this site, I was reading in the 5/26/2021 newsletter that I can download and print a one page sheet for technicians, about the bulletin 10-00-89-005 in Warranty Community, can you please let me know where I go to get ...
Sublet on a PDI option - 07/19/2023
Quick question on installing PDI options. Had a vinyl shop install decals pkg for PDI stripes. Is it possible to submit for a sublet on a PDI option transaction?
LABOR OP DISCREPANCY - 05/05/2023
My body shop looks up labor OPs by part number and vin. 1GNSKPKD4PR351843. When I look up LOP 1440054 it has a different time to remove and install front fascia than it does if you look it up by part number. I see the time was updated 04/01/2023. ...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
OptiKleen - 03/23/2024
ACDelco OptiKleen is a concentrated windshield washer solvent that is recommended by GM to be used during the new vehicle prep, when needed. GM will pay for Optikleen using a separate labor operation, 0590052, (PDI Related Fluid Adds), and will pay up...
Wrong labor op - 10/25/2023
I entered a claim for an oil pan reseal - LOP 4065870. I should have used 4065910 - lower oil pan. Do I charge back the claim and resubmit on another line?
Unique labor op's for bulletins used by outside vendors - 03/16/2023
... to water leaks. Recently I had one that he used and was told be WSC to use the closest op instead because he wasn't an employee. Claim paid fine using closest op. But if I had used the unique op it would (and did) flag as sublet excessive. ...
finding a labor op for a thermostat - 01/10/2023
Morning, For some reason, I can't find a labor op for a thermostat. 3GCNYAEH6KG266088 PN 89018168. Can someone please help?
FINDING A LABOR OP - 01/19/2023
Me again. Can't find a labor op. last 8 NF101100 - TPMS - PN 84981240. Have tried 8050190, 8060680, and as a last ditch 2210470. tire pressure sensor for left front on a dually was replaced and programmed. ...
Sublets over labor op allowance - 02/24/2023
I had a claim come back for over the labor op allowed to replace a windshield. Which we did not.. Here is the scenario.... The windshield company was removing the windshield and broke it... That being said they were to R&I and, repair the spot...
CLOSEST TO LABOR OP FOR REPAIR ONLY - 07/15/2022
... or R&I a component with no parts replacement for examples do we use the closest to labor op and is the labor to go under base or OLH? I have been searching through the manuals. Can anyone tell me where I can find the current information on...
Vette pdi time with option pkg PDV - 09/16/2022
... you look at the build for this vette,,,it has a dealer installed optioin pkg PDV but when you go to look up that option pkg under 0590032 it doesnt give a time?? but yet we seem to be getting paid extra $244.51 which is about...
DEF on PDI Labor op 0590062 - 09/12/2022
I submitted this labor op to claim DEF on a PDI but the max it paid was $1.99 is that correct?
Option A - Labor Rate Increase Requirements - 10/26/2022
Hi, Is there anyone in the Southeast Region that's recently submitted a labor rate option A increase request? Im curious if I have the most recent Excel Spreadsheet. I also would like to know if cp Diag's only qualify ? Are batterys a qualifying...
Re: Parts# / labor Op code - 04/04/2014
In EPIC, that part #'s description is Driver Seat Outer Recline Finisher Cover. By that description, I find labor op 7021820 (Driver or Passenger Seat Outer Recliner Finish Cover Replacement) might be the way to go. Hope this helps!
Base time on labor op 4032750 - 02/10/2014
On labor code 4032750, it lists a base time...and then all of the RPO's are listed out with time. I have always used the time that correlates with whatever the RPO is and been fine. One of my techs is asking in what circumstance would that Base time ...
Re: Base time on labor op 4032750 - 02/10/2014
MOST LIKELY THE BASE TIME IS FOR GAS ENGINES AND THE RPO TIMES ARE FOR TYPES OF DIESEL ENGINES..HOPE THIS HELPS YOU
Re: Base time on labor op 4032750 - 02/12/2014
I had that question a while back also. According to DBC base time is for any vehicle not listed with RPO codes. I have only run across one time where the base time was used and the RPO code was not listed.
Re: Price of Optikleen on a PDI - 09/11/2013
Im not sure what everyone elses price is but I submit in optikleen is 8.04 and we get paid
Re: Price of Optikleen on a PDI - 09/10/2013
We are in New york it has been that way for 10 years since Ive been here at this dealership
Re: Price of Optikleen on a PDI - 09/10/2013
I, also, submit $6.41. Just verified with my parts dept., there has not been a price change, as of yet.
BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
ANYONE KNOW WHAT THE LABOR OPERATION IS FOR BUICK 2 YEAR 24,000 MILE MAINTANENCE IS ?? I MUST HAVE MISSED THIS SOMEWHERE ALONG THE WAY....THANKS
Re: BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
WE ARE NOT A BUICK DEALER, BUT I LOOKED IT UP.I AM SHOWING OP CODE 0600663 PAYING 35.00. YOU CAN NOW FIND THE CODES IN THE PREFACE SECTION OF THE LTG.
Re: BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
I looked in the labor time guide too BUT wasnt looking in the right place, thanks for your help!!
Electrical Labor OP codes - 10/31/2013
When submitting a claim with an electrical labor operation, where do I find the grid location. I guess there is a schematic to look at but I can't find it? Can someone help me locate this info I need?
Re: Electrical Labor OP codes - 10/31/2013
sure can..go on Global Connect like you are looking for a labor op BUT use the VIN--go to Service Manuel--Power Signal Distribution--Wiring Systems and Power Management--Schematic and Routing Diagrams..Choose the correct section--wiring harness rputing...
Re: Electrical Labor OP codes - 10/31/2013
use the document number at the top on your claim when it comes up to enter it...
"Added Operation" Requirement gone from Policies and Procedures? - 11/21/2014
... in the Policies and Procedures that said an add line must be written with the statement "Added Operation". Also, in the warranty seminar I attended in June, Donna (I can't remember her last name) said all add lines must state "added operation". If I...
Re: Labor op ? - 10/09/2014
Ok i will try that, thanks Kristen for your help !!
Re: labor op 09230 - 10/15/2014
... sublet charge is involved in the transaction, the amount is entered in the Sublet Net Item field. Labour would only be claimed if the repair was completed by a tech at the dealership. My apologies for the delayed response. Please let me know if you...
labor op 09230 - 09/24/2014
we have a coupe corvette in the shop and it has recall 09230 we have no body shop so we send it out. should we send the whole vehicle or just the top to have it painted and how would we claim for that if it was sent out. confused !!! do we claim the...
2015 PDI labor ops - 10/02/2014
any one know about updates for 2015 vehicles for PDI ? I can't find alot of them like the 2015 terrain
Re: 2015 PDI labor ops - 10/07/2014
The 2015 PDI Reference Chart is currently in the update process. The new version will be released soon! Several models will be included with the update, including the Terrain. Thanks!
Re: 2015 PDI labor ops - 10/07/2014
thanks
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
Re: Labor op ? - 10/08/2014
Since there isn't an exact operation for this accessory, you will need to use a closest to operation - such as the air deflector operation (0511782). Kristen/jlwarranty
Re: Labor op ? - 10/09/2014
My bad, i was not very clear on this...one of the visors needs to be replaced that is the labor op i am looking for..found 0521780 but that is not compatible with this part number...
Re: closest to labor ops - 08/08/2014
I'm sorry, but no, I am still confused. How can I submit for a 'closest to' labor op and OLH at the same time? Do I just put the labor op in at 0.0 hrs and put all the labor time in OLH? For instance: a trans tech replaces a synchronizer for which...
Towing Labor Op? - 07/24/2014
... labor code". The vehicle is Certified, and still within powertrain. Am I just using the wrong op or is the towing not covered? Thanks in advance....
Re: Towing Labor Op? - 07/30/2014
I have used 0590019...it is for non-warranty tow under Powertrain. Good Luck! I hope this helps!
What Would You Do - 08/14 - 08/05/2014
... documents for the DTC's. The warranty administrator checked the LTG and found that the labour operation for the replacement of the harness paid 2.0 hours, with any additional time for component R&R to gain access, or repair time greater than 2.0 hours,...
Re: closest to labor ops - 08/12/2014
If technicians aren't supposed to look up their own labor ops/times, how are they supposed to know to punch separately for this? I know a lot of techs do look up ops to keep track of where they are but our techs have told me that they cannot see the...
I had that question a while back also. According to DBC base time is for any vehicle not listed with RPO codes. I have only run across one time where the base time was used and the RPO code was not listed.
Re: Price of Optikleen on a PDI - 09/11/2013
Im not sure what everyone elses price is but I submit in optikleen is 8.04 and we get paid
Re: Price of Optikleen on a PDI - 09/10/2013
We are in New york it has been that way for 10 years since Ive been here at this dealership
Re: Price of Optikleen on a PDI - 09/10/2013
I, also, submit $6.41. Just verified with my parts dept., there has not been a price change, as of yet.
BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
ANYONE KNOW WHAT THE LABOR OPERATION IS FOR BUICK 2 YEAR 24,000 MILE MAINTANENCE IS ?? I MUST HAVE MISSED THIS SOMEWHERE ALONG THE WAY....THANKS
Re: BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
WE ARE NOT A BUICK DEALER, BUT I LOOKED IT UP.I AM SHOWING OP CODE 0600663 PAYING 35.00. YOU CAN NOW FIND THE CODES IN THE PREFACE SECTION OF THE LTG.
Re: BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
I looked in the labor time guide too BUT wasnt looking in the right place, thanks for your help!!
Electrical Labor OP codes - 10/31/2013
When submitting a claim with an electrical labor operation, where do I find the grid location. I guess there is a schematic to look at but I can't find it? Can someone help me locate this info I need?
Re: Electrical Labor OP codes - 10/31/2013
sure can..go on Global Connect like you are looking for a labor op BUT use the VIN--go to Service Manuel--Power Signal Distribution--Wiring Systems and Power Management--Schematic and Routing Diagrams..Choose the correct section--wiring harness rputing...
Re: Electrical Labor OP codes - 10/31/2013
use the document number at the top on your claim when it comes up to enter it...
"Added Operation" Requirement gone from Policies and Procedures? - 11/21/2014
... in the Policies and Procedures that said an add line must be written with the statement "Added Operation". Also, in the warranty seminar I attended in June, Donna (I can't remember her last name) said all add lines must state "added operation". If I...
Re: Labor op ? - 10/09/2014
Ok i will try that, thanks Kristen for your help !!
Re: labor op 09230 - 10/15/2014
... sublet charge is involved in the transaction, the amount is entered in the Sublet Net Item field. Labour would only be claimed if the repair was completed by a tech at the dealership. My apologies for the delayed response. Please let me know if you...
labor op 09230 - 09/24/2014
we have a coupe corvette in the shop and it has recall 09230 we have no body shop so we send it out. should we send the whole vehicle or just the top to have it painted and how would we claim for that if it was sent out. confused !!! do we claim the...
2015 PDI labor ops - 10/02/2014
any one know about updates for 2015 vehicles for PDI ? I can't find alot of them like the 2015 terrain
Re: 2015 PDI labor ops - 10/07/2014
The 2015 PDI Reference Chart is currently in the update process. The new version will be released soon! Several models will be included with the update, including the Terrain. Thanks!
Re: 2015 PDI labor ops - 10/07/2014
thanks
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
Re: Labor op ? - 10/08/2014
Since there isn't an exact operation for this accessory, you will need to use a closest to operation - such as the air deflector operation (0511782). Kristen/jlwarranty
Re: Labor op ? - 10/09/2014
My bad, i was not very clear on this...one of the visors needs to be replaced that is the labor op i am looking for..found 0521780 but that is not compatible with this part number...
Re: closest to labor ops - 08/08/2014
I'm sorry, but no, I am still confused. How can I submit for a 'closest to' labor op and OLH at the same time? Do I just put the labor op in at 0.0 hrs and put all the labor time in OLH? For instance: a trans tech replaces a synchronizer for which...
Towing Labor Op? - 07/24/2014
... labor code". The vehicle is Certified, and still within powertrain. Am I just using the wrong op or is the towing not covered? Thanks in advance....
Re: Towing Labor Op? - 07/30/2014
I have used 0590019...it is for non-warranty tow under Powertrain. Good Luck! I hope this helps!
What Would You Do - 08/14 - 08/05/2014
... documents for the DTC's. The warranty administrator checked the LTG and found that the labour operation for the replacement of the harness paid 2.0 hours, with any additional time for component R&R to gain access, or repair time greater than 2.0 hours,...
Re: closest to labor ops - 08/12/2014
If technicians aren't supposed to look up their own labor ops/times, how are they supposed to know to punch separately for this? I know a lot of techs do look up ops to keep track of where they are but our techs have told me that they cannot see the...
Re: closest to labor ops - 08/12/2014
... I completely understand the confusion! So from what I've been reading here, you choose the labor op that is closest to the repair and enter the time in OLH instead of the "base time" slot. Right? But then if it's over 1.0 you must have it routed to...
Re: closest to labor ops - 08/12/2014
... June, 2013. In light of the latest time documentation policy updates, as well as the closest to operation requirement, it is a best practice for the technician to time document each line on the job card independently. Depending on your dealership's...
Re: Towing Labor Op? - 08/14/2014
I appreciate the reply. I actually ended up contacting the DBC and was told that the tow is not covered because there was no covered repair made. The car wouldn't start for the customer, but we found no problems with his battery. I was advised to have ...
Re: closest to labor ops - 08/14/2014
Thanks for the info, I had no idea that I'd been doing "closest ops" wrong. I was just making a note in the claim that it's closest op and using base time. Will start doing OLH from now on.
Re: closest to labor ops - 08/15/2014
wow i have been doing it all wrong too all these years! always something new to learn with this job makes it interesting !! connie
Re: closest to labor ops - 08/29/2014
Wow, I have always picked the closest op code and adjusted the time according to the repair performed, never submitted as OLH. But, I will from this point as I understand this is the only time punch time is not needed for OLH,As we won't know there is...
Re: closest to labor ops - 08/29/2014
Nope, you still need a separate punch. This is why it's so confusing. How would a tech know he needs a separate punch for the repair unless he knows ahead of time that there is no specific op available for the repair. So now when GM is saying they...
Roadside Assistance Labor Ops - 05/29/2014
Does anyone know where to find the labor ops for the roadside assistance services that come with GM Powertrain Warranty?
Re: Roadside Assistance Labor Ops - 05/30/2014
i MAY BE MISTAKED BUT I THINK ROADSIDE ASSISTANCE FILES THEIR OWN CLAIMS WITH GM..
Re: Roadside Assistance Labor Ops - 05/30/2014
Bulletin 07-00-89-037 Warranty Administration-Courtesy Transportation and Roadside Assistance Programs provides detail on this program. Kristen/jlwarranty
Re: Not Sure about Labor Code - 04/09/2014
there no labor op for cleaning but you can use the closest labor op
2015 Option C Labor Rate Increase - 12/24/2014
Effective January 1, 2015, Option C Warranty Labor Rate plan dealers will receive a 2.5% labor rate increase. The new rate will be posted in GWM under the View Service Agent Profile link by selecting Labor Rates effective 1-1-2015. Your DSP software...
Closest labor operation - 04/16/2015
... we did not replace the drain hose...it was simply reattached. Is this considered a closest labor op since no replacement was actually required? It pays 2.0, but they are only trying to claim 1 hour (with only a piddly .30 punched on the job card). ...
Re: Closest labor operation - 04/16/2015
I would only pay the .3 period.
Re: Closest labor operation - 04/16/2015
That is a closest to op code. It would be submitted in olh with actual clock time which you say is 0.3 . It would also require service manager auth e with explanation,date and time.
Re: Closest labor operation - 04/16/2015
Thanks guys. That's how I typically submit them, but every now and then the advisors like to try and challenge me.
closest to labor ops - 08/07/2014
... the new P&P guidelines (bul 14-00-89-003), and was confused by the mention of 'closest to' labor ops being submitted as OLH. Upon reviewing the bulletin there is no mention of this; can anyone suggest where I can find more info on how to process repairs...
Required Operating Procedures - UPDATED - 11/26/2014
Bulletin 04-00-89-015I, Required Operating Procedures, has been revised to align with the 2014 2nd Edition Policies and Procedures Manual, released on 11/18/2014 and update the Service Management Approvals and Transaction Authorizations table.
ST labor ops on new model vehicles - 02/27/2015
... have the rear side door latch replaced (p/n 13592258). The LTG in SI shows ST for time for labor op 2061720. Tech has 2+ hours clocked. What amount of time would you submit for? Thanks in advance!...
Re: ST labor ops on new model vehicles - 03/02/2015
straight time is what ever the tech has punch on the job card. thats what you would submit
Closest Too Labor Op claims - 03/03/2015
... may only be working and clocked on to one vehicle per service event. o When using a "closest to" labour code, a time recording must be documented to validate the time claimed. The time claimed must be submitted in OLH." However when I submit a closest...
Re: Closest Too Labor Op claims - 03/03/2015
Hello! The information regarding closest to labor operations & time submission is found in the Service P&P Article 4.1.1. Keep in mind that the transaction must be authorized for OLH and time documented. If the time submitted in OLH exceeds your empowerment,...
Re: Closest Too Labor Op claims - 03/03/2015
Thank you Kristen, I knew I had read that somewhere but couldn't locate it. The last three "closest too labor op transactions" I have submitted with time in the OLH box have been rejected. My GM Authorizer specifically asked me why I was submitting...
Techs looking up their own Labor ops - 03/13/2015
... I know the access should be limited to Service management and the Warranty admin, but in the shop here the techs are actually putting the labor-op, and the time they are looking for right in their story. Changing this in our store, I know I am going...
Re: Techs looking up their own Labor ops - 03/13/2015
... 3.2--policies applicable to all job card systems and go to 2.3.10 General Motors Labor operations and times! there is a paragraph about labor times on job cards hope this is what you are looking for...
... I completely understand the confusion! So from what I've been reading here, you choose the labor op that is closest to the repair and enter the time in OLH instead of the "base time" slot. Right? But then if it's over 1.0 you must have it routed to...
Re: closest to labor ops - 08/12/2014
... June, 2013. In light of the latest time documentation policy updates, as well as the closest to operation requirement, it is a best practice for the technician to time document each line on the job card independently. Depending on your dealership's...
Re: Towing Labor Op? - 08/14/2014
I appreciate the reply. I actually ended up contacting the DBC and was told that the tow is not covered because there was no covered repair made. The car wouldn't start for the customer, but we found no problems with his battery. I was advised to have ...
Re: closest to labor ops - 08/14/2014
Thanks for the info, I had no idea that I'd been doing "closest ops" wrong. I was just making a note in the claim that it's closest op and using base time. Will start doing OLH from now on.
Re: closest to labor ops - 08/15/2014
wow i have been doing it all wrong too all these years! always something new to learn with this job makes it interesting !! connie
Re: closest to labor ops - 08/29/2014
Wow, I have always picked the closest op code and adjusted the time according to the repair performed, never submitted as OLH. But, I will from this point as I understand this is the only time punch time is not needed for OLH,As we won't know there is...
Re: closest to labor ops - 08/29/2014
Nope, you still need a separate punch. This is why it's so confusing. How would a tech know he needs a separate punch for the repair unless he knows ahead of time that there is no specific op available for the repair. So now when GM is saying they...
Roadside Assistance Labor Ops - 05/29/2014
Does anyone know where to find the labor ops for the roadside assistance services that come with GM Powertrain Warranty?
Re: Roadside Assistance Labor Ops - 05/30/2014
i MAY BE MISTAKED BUT I THINK ROADSIDE ASSISTANCE FILES THEIR OWN CLAIMS WITH GM..
Re: Roadside Assistance Labor Ops - 05/30/2014
Bulletin 07-00-89-037 Warranty Administration-Courtesy Transportation and Roadside Assistance Programs provides detail on this program. Kristen/jlwarranty
Re: Not Sure about Labor Code - 04/09/2014
there no labor op for cleaning but you can use the closest labor op
2015 Option C Labor Rate Increase - 12/24/2014
Effective January 1, 2015, Option C Warranty Labor Rate plan dealers will receive a 2.5% labor rate increase. The new rate will be posted in GWM under the View Service Agent Profile link by selecting Labor Rates effective 1-1-2015. Your DSP software...
Closest labor operation - 04/16/2015
... we did not replace the drain hose...it was simply reattached. Is this considered a closest labor op since no replacement was actually required? It pays 2.0, but they are only trying to claim 1 hour (with only a piddly .30 punched on the job card). ...
Re: Closest labor operation - 04/16/2015
I would only pay the .3 period.
Re: Closest labor operation - 04/16/2015
That is a closest to op code. It would be submitted in olh with actual clock time which you say is 0.3 . It would also require service manager auth e with explanation,date and time.
Re: Closest labor operation - 04/16/2015
Thanks guys. That's how I typically submit them, but every now and then the advisors like to try and challenge me.
closest to labor ops - 08/07/2014
... the new P&P guidelines (bul 14-00-89-003), and was confused by the mention of 'closest to' labor ops being submitted as OLH. Upon reviewing the bulletin there is no mention of this; can anyone suggest where I can find more info on how to process repairs...
Required Operating Procedures - UPDATED - 11/26/2014
Bulletin 04-00-89-015I, Required Operating Procedures, has been revised to align with the 2014 2nd Edition Policies and Procedures Manual, released on 11/18/2014 and update the Service Management Approvals and Transaction Authorizations table.
ST labor ops on new model vehicles - 02/27/2015
... have the rear side door latch replaced (p/n 13592258). The LTG in SI shows ST for time for labor op 2061720. Tech has 2+ hours clocked. What amount of time would you submit for? Thanks in advance!...
Re: ST labor ops on new model vehicles - 03/02/2015
straight time is what ever the tech has punch on the job card. thats what you would submit
Closest Too Labor Op claims - 03/03/2015
... may only be working and clocked on to one vehicle per service event. o When using a "closest to" labour code, a time recording must be documented to validate the time claimed. The time claimed must be submitted in OLH." However when I submit a closest...
Re: Closest Too Labor Op claims - 03/03/2015
Hello! The information regarding closest to labor operations & time submission is found in the Service P&P Article 4.1.1. Keep in mind that the transaction must be authorized for OLH and time documented. If the time submitted in OLH exceeds your empowerment,...
Re: Closest Too Labor Op claims - 03/03/2015
Thank you Kristen, I knew I had read that somewhere but couldn't locate it. The last three "closest too labor op transactions" I have submitted with time in the OLH box have been rejected. My GM Authorizer specifically asked me why I was submitting...
Techs looking up their own Labor ops - 03/13/2015
... I know the access should be limited to Service management and the Warranty admin, but in the shop here the techs are actually putting the labor-op, and the time they are looking for right in their story. Changing this in our store, I know I am going...
Re: Techs looking up their own Labor ops - 03/13/2015
... 3.2--policies applicable to all job card systems and go to 2.3.10 General Motors Labor operations and times! there is a paragraph about labor times on job cards hope this is what you are looking for...
Rental Only labor op - 06/23/2015
Does anyone know the labor op for a claim with rental only?
Re: Rental Only labor op - 06/25/2015
0600008 can be used for one day rental. Not sure if there is another one for multiple days. See TSB 07-00-89-037G.
Re: Rental Only labor op - 06/25/2015
Thank you.
Re: Rental Only labor op - 06/25/2015
You are most certainly welcome :)
CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/29/2015
CAN ANYONE HELP ME PLEASE. I HAVE 2011 CHE MALIBU WITH A 6T40 TRANSMISSION. MY TECH DID A 2-6 PISTON CLUTCH OVERHAUL AND I HAVE BEEN ALL THROUGH SI TRYING TO FIND THE LABOR OP. CAN ANYONE HELP ME PLEASE. THANK YOU
Re: CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/30/2015
Have you tried: 8465732 2-6 Clutch Plate Overhaul - closest to operation?
Re: CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/30/2015
... MY TECH DID A 2-6 PISTON CLUTCH OVERHAUL AND I HAVE BEEN ALL THROUGH SI TRYING TO FIND THE LABOR OP. CAN ANYONE HELP ME PLEASE. THANK YOU [/quote] THANK YOU, I DO HAVE THAT LABOR OP. I WAS JUDT LOOKING TO SEE IF THERE WAS A LABOR OP FOR THAT REPAIR....
OPEN LOT RECALLS THAT GET DEALER TRADED? - 07/02/2015
What do I do if I have a vehichle that has an open recall and the vehichle gets dealer traded ? Please let me know with any info and thanks ahead in advance!!
Closest Available Labor Operation - 07/03/2015
We had to remove and reinstall a foglamp in order to replace broken fasteners. The best labor operation to use is fog lamp replacement, does this fall in the "CLOSEST LABOR OPERATION" category where all labor goes into OLH? Or because we removed the...
Re: Closest Available Labor Operation - 07/07/2015
Recommend handling as a closest to operation with labor being handled as OLH. Fog lamp R&I (not replace) to access another component.
Re: Closest Available Labor Operation - 07/08/2015
... We would've needed DMA approval for 2.9 OLH hours because it's the closest available labor operation. He did not agree, since all of the same steps were taken to replace the lamp EXCEPT actually replacing it. His concern is, if all other dealers are...
Re: Closest Available Labor Operation - 07/09/2015
cnkraemer - I understand your service manager's hesitation. While use of OLH for a closest to op isn't new, many dealers are not familiar with the policy. We, at jlwarranty, handle closest to operations with OLH routinely for our dealer customers....
Re: Closest Available Labor Operation - 07/09/2015
... been doing this since 04/24/2015 and I'm quickly learning what can and cant do. Just want to properly claim it as I have had some of these come through....
Re: Closest Available Labor Operation - 07/09/2015
DCain2015 - handle these situations as you would a regular OLH situation (time documentation / service manager authorization / comments supporting closest to operation).
Re: Closest Available Labor Operation - 07/10/2015
Kristen, I would like to know what section of P&P manual for the information for the closest labor operation. Thank you.
Re: Closest Available Labor Operation - 07/10/2015
Sure Warranty1! The information regarding closest labor operation is within P&P Article 4.1.1 (Transaction Submission Policies and Filing Time Limits) Kristen/jlwarranty
Re: Closest Available Labor Operation - 07/13/2015
I would be curious to know what the broken fasteners are? What do they fasten to on the vehicle? If they are lamp fasteners then the fog lamp labor code is not necessarily what I would call a closest labor code, but would be the actual labor code. There ...
Re: Closest Available Labor Operation - 07/14/2015
... This is what happened. I'm just having a problem with the whole OLH time for closest available op situation. I've tried every word I could think of to use in the LTG for fastener/bolt/screw/attachment/lug/nut.....and nothing comes up! Either way,...
Re: Closest Available Labor Operation - 07/14/2015
Since the fasteners are directly related to the fog lamp, I would recommend that you simply use the fog lamp labor code with base time. It would not be necessary to use a closest to labor code since the repair does directly involve the fog lamp's status. ...
Re: Closest Available Labor Operation - 07/14/2015
tweiss-I'm partial to agreeing with you except that all of the pros are saying the exact opposite. We used the OLH in this case and had to send it for DMA auth which was approved. I'll be curious to hear if any wording gets changed at some point. I...
Re: Closest Available Labor Operation - 08/21/2015
... repair, with 00 time : ) For a GM repair only procedure (that does not have a repair only labor op), select the closest to operation (which may be the replace op) & enter the labor time in the OLH labor field. Kristen / jlwarranty...
Re: Closest Available Labor Operation - 08/20/2015
To claim a repair instead of replace time I have used the labor op for it with base time but have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still...
new vehicle open recalls - 09/08/2015
New car sales could not pull incentives on a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle ...
Re: new vehicle open recalls - 09/08/2015
you might want to check IVH in global connect it should tell you if there is an open recall on a vehicle
Re: new vehicle open recalls - 09/08/2015
I was wanting a way to check all inventory weekly to see if any open recalls to keep everything up to date. when I use the service update bulletins vins for previous 100 days, it not pulling all the open recalls. Open for suggestions on how everyone...
Does anyone know the labor op for a claim with rental only?
Re: Rental Only labor op - 06/25/2015
0600008 can be used for one day rental. Not sure if there is another one for multiple days. See TSB 07-00-89-037G.
Re: Rental Only labor op - 06/25/2015
Thank you.
Re: Rental Only labor op - 06/25/2015
You are most certainly welcome :)
CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/29/2015
CAN ANYONE HELP ME PLEASE. I HAVE 2011 CHE MALIBU WITH A 6T40 TRANSMISSION. MY TECH DID A 2-6 PISTON CLUTCH OVERHAUL AND I HAVE BEEN ALL THROUGH SI TRYING TO FIND THE LABOR OP. CAN ANYONE HELP ME PLEASE. THANK YOU
Re: CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/30/2015
Have you tried: 8465732 2-6 Clutch Plate Overhaul - closest to operation?
Re: CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/30/2015
... MY TECH DID A 2-6 PISTON CLUTCH OVERHAUL AND I HAVE BEEN ALL THROUGH SI TRYING TO FIND THE LABOR OP. CAN ANYONE HELP ME PLEASE. THANK YOU [/quote] THANK YOU, I DO HAVE THAT LABOR OP. I WAS JUDT LOOKING TO SEE IF THERE WAS A LABOR OP FOR THAT REPAIR....
OPEN LOT RECALLS THAT GET DEALER TRADED? - 07/02/2015
What do I do if I have a vehichle that has an open recall and the vehichle gets dealer traded ? Please let me know with any info and thanks ahead in advance!!
Closest Available Labor Operation - 07/03/2015
We had to remove and reinstall a foglamp in order to replace broken fasteners. The best labor operation to use is fog lamp replacement, does this fall in the "CLOSEST LABOR OPERATION" category where all labor goes into OLH? Or because we removed the...
Re: Closest Available Labor Operation - 07/07/2015
Recommend handling as a closest to operation with labor being handled as OLH. Fog lamp R&I (not replace) to access another component.
Re: Closest Available Labor Operation - 07/08/2015
... We would've needed DMA approval for 2.9 OLH hours because it's the closest available labor operation. He did not agree, since all of the same steps were taken to replace the lamp EXCEPT actually replacing it. His concern is, if all other dealers are...
Re: Closest Available Labor Operation - 07/09/2015
cnkraemer - I understand your service manager's hesitation. While use of OLH for a closest to op isn't new, many dealers are not familiar with the policy. We, at jlwarranty, handle closest to operations with OLH routinely for our dealer customers....
Re: Closest Available Labor Operation - 07/09/2015
... been doing this since 04/24/2015 and I'm quickly learning what can and cant do. Just want to properly claim it as I have had some of these come through....
Re: Closest Available Labor Operation - 07/09/2015
DCain2015 - handle these situations as you would a regular OLH situation (time documentation / service manager authorization / comments supporting closest to operation).
Re: Closest Available Labor Operation - 07/10/2015
Kristen, I would like to know what section of P&P manual for the information for the closest labor operation. Thank you.
Re: Closest Available Labor Operation - 07/10/2015
Sure Warranty1! The information regarding closest labor operation is within P&P Article 4.1.1 (Transaction Submission Policies and Filing Time Limits) Kristen/jlwarranty
Re: Closest Available Labor Operation - 07/13/2015
I would be curious to know what the broken fasteners are? What do they fasten to on the vehicle? If they are lamp fasteners then the fog lamp labor code is not necessarily what I would call a closest labor code, but would be the actual labor code. There ...
Re: Closest Available Labor Operation - 07/14/2015
... This is what happened. I'm just having a problem with the whole OLH time for closest available op situation. I've tried every word I could think of to use in the LTG for fastener/bolt/screw/attachment/lug/nut.....and nothing comes up! Either way,...
Re: Closest Available Labor Operation - 07/14/2015
Since the fasteners are directly related to the fog lamp, I would recommend that you simply use the fog lamp labor code with base time. It would not be necessary to use a closest to labor code since the repair does directly involve the fog lamp's status. ...
Re: Closest Available Labor Operation - 07/14/2015
tweiss-I'm partial to agreeing with you except that all of the pros are saying the exact opposite. We used the OLH in this case and had to send it for DMA auth which was approved. I'll be curious to hear if any wording gets changed at some point. I...
Re: Closest Available Labor Operation - 08/21/2015
... repair, with 00 time : ) For a GM repair only procedure (that does not have a repair only labor op), select the closest to operation (which may be the replace op) & enter the labor time in the OLH labor field. Kristen / jlwarranty...
Re: Closest Available Labor Operation - 08/20/2015
To claim a repair instead of replace time I have used the labor op for it with base time but have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still...
new vehicle open recalls - 09/08/2015
New car sales could not pull incentives on a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle ...
Re: new vehicle open recalls - 09/08/2015
you might want to check IVH in global connect it should tell you if there is an open recall on a vehicle
Re: new vehicle open recalls - 09/08/2015
I was wanting a way to check all inventory weekly to see if any open recalls to keep everything up to date. when I use the service update bulletins vins for previous 100 days, it not pulling all the open recalls. Open for suggestions on how everyone...
Re: new vehicle open recalls - 09/10/2015
on global connect go into your APS scroll down to service there you will find an ap for Field Action Inventory Reports for both new and used cars just download them. hope this helps you
Re: new vehicle open recalls - 09/10/2015
Thank you for replying, but I am doing that report and it is not showing all the open recalls for some reason. Any other suggestions
Re: new vehicle open recalls - 09/14/2015
that's the only way i know to keep up unless you can get the Vin number of the vehicle with the open recall and check the viss .
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: Rental Only labor op - 01/23/2016
I just took over the warranty and I have claims already paid but rental was not submitted. Does anyone know how I can submit it to get paid. Thanks
Re: Rental Only labor op - 01/25/2016
If your on adp, go back into global warranty, click on view transactions by job card #, put in that specific job card # for the rental your wanting to add. select the line to add the credit to under actions. click on the adjustment and go to rental and ...
Re: Rental Only labor op - 01/25/2016
Thank you so much
Flush Code Required Labor Ops - 02/03/2016
Years ago, I had a list of labor operation codes that required flush codes when submitting them, but it is missing, does anyone remember seeing this list anywhere or know where to find it? I'm exhausting my resources.
Re: Flush Code Required Labor Ops - 02/03/2016
... and added an important note to the warranty section of the bulletin stating: Important: All Labor Operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to...
CAP ON TIMES FOR LABOR OPS FOR BODY WORK - 02/04/2016
I WAS JUST INFORMED THAT THERE IS A CAP ON THE LABOR HOURS FOR THE BODY LABOR OPS. CAN ANYONE TELL ME WHERE I FIND THAT?
Re: Flush Code Required Labor Ops - 02/05/2016
Thank you Kristen, I found the bulletin you referenced, but didn't realize it was the one that had included the labor operation codes in an older version. I showed my tech where it says, at the top of a labor operation, that the time includes flushing...
Re: Flush Code Required Labor Ops - 02/05/2016
I have a copy of the list you may be referring to, it says "transmission labor op requiring transmission cooler flush to be completed". It is not a document from SI and I did not see it in any of the manuals. I may have received it at warranty training....
Re: Flush Code Required Labor Ops - 02/08/2016
daphnec-that would be great. I'd appreciate it, I'm glad to hear someone else know what I'm talking about too! My email is ckraemer@browndaub.com. Thank you again!
TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/19/2016
... to be broken when he removed from the package and the parts dept states they can not return due to opened package ??? Told I would have to B claim for a defective part ??? Please help on this issue Thank you so much...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Please refer to the Parts and Accessories Policy & Procedures Manual Article 1.3.9 for detail on this issue. "Parts and accessories found to be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for ...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Thank you so much for your help, I read that and i wanted clarity on this.
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Parts is still saying they will not return the part because they have no idea if the tech dropped it before he opened it and there other argument is that the tech opened the package and therfore can not be returned. I have some stubborn guys !!!
OPEN RECALLS ON STOCK UNITS - 02/23/2016
... !!! I had called DBC and was a little confused on the process of stock units that have recalls open but say they are expired due to out of base warranty. VIN # FR198377 example I belive i understood even if they are expired on a stock unit or if we...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
It appears that the VIN you have referenced has a few open Service Updates. Service Update Bulletins involve the immediate correction of new/unsold vehicles in service agent inventory as well as allowing service agents to correct involved customer vehicles...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
... parts department just doesn't want to do the work. How would one know the part is broken without opening the container first? I'm not sure why they're insisting they can't return it for that reason, it doesn't make any sense. What kind of part is...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
Thank you for your response, the part is a steering wheel position sensor. Service and Parts manager need"s to be the one to make that decision on how to handle this. I feel 100% certain in my decision not to claim as a failed part thru warranty. But ...
Labor op for sill plate?! - 03/02/2016
I can not find a close labor op for a door sill plate (pn 22879922) on a 2016 Cadillac SRX 3gyfnee38gs573401 Any ideas? Joe
Re: Labor op for sill plate?! - 03/02/2016
IF IT'S THE FRONT DOOR USE, 1043230, IF THE REAR USE 1044350.
Closest To Labor Operations and Time - 03/03/2016
... seen recently, but is there a specific place where it says when using a closest available labor operation, that the labor time gets put into OLH? I thought I read somewhere that with the updated P&P that that information wasn't specifically included...
Re: Closest To Labor Operations and Time - 03/03/2016
With the latest revision of the P&P, there is no longer documentation stating that when using a closest to operation labor time must be claimed as OLH. Kristen / jlwarranty
on global connect go into your APS scroll down to service there you will find an ap for Field Action Inventory Reports for both new and used cars just download them. hope this helps you
Re: new vehicle open recalls - 09/10/2015
Thank you for replying, but I am doing that report and it is not showing all the open recalls for some reason. Any other suggestions
Re: new vehicle open recalls - 09/14/2015
that's the only way i know to keep up unless you can get the Vin number of the vehicle with the open recall and check the viss .
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: Rental Only labor op - 01/23/2016
I just took over the warranty and I have claims already paid but rental was not submitted. Does anyone know how I can submit it to get paid. Thanks
Re: Rental Only labor op - 01/25/2016
If your on adp, go back into global warranty, click on view transactions by job card #, put in that specific job card # for the rental your wanting to add. select the line to add the credit to under actions. click on the adjustment and go to rental and ...
Re: Rental Only labor op - 01/25/2016
Thank you so much
Flush Code Required Labor Ops - 02/03/2016
Years ago, I had a list of labor operation codes that required flush codes when submitting them, but it is missing, does anyone remember seeing this list anywhere or know where to find it? I'm exhausting my resources.
Re: Flush Code Required Labor Ops - 02/03/2016
... and added an important note to the warranty section of the bulletin stating: Important: All Labor Operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to...
CAP ON TIMES FOR LABOR OPS FOR BODY WORK - 02/04/2016
I WAS JUST INFORMED THAT THERE IS A CAP ON THE LABOR HOURS FOR THE BODY LABOR OPS. CAN ANYONE TELL ME WHERE I FIND THAT?
Re: Flush Code Required Labor Ops - 02/05/2016
Thank you Kristen, I found the bulletin you referenced, but didn't realize it was the one that had included the labor operation codes in an older version. I showed my tech where it says, at the top of a labor operation, that the time includes flushing...
Re: Flush Code Required Labor Ops - 02/05/2016
I have a copy of the list you may be referring to, it says "transmission labor op requiring transmission cooler flush to be completed". It is not a document from SI and I did not see it in any of the manuals. I may have received it at warranty training....
Re: Flush Code Required Labor Ops - 02/08/2016
daphnec-that would be great. I'd appreciate it, I'm glad to hear someone else know what I'm talking about too! My email is ckraemer@browndaub.com. Thank you again!
TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/19/2016
... to be broken when he removed from the package and the parts dept states they can not return due to opened package ??? Told I would have to B claim for a defective part ??? Please help on this issue Thank you so much...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Please refer to the Parts and Accessories Policy & Procedures Manual Article 1.3.9 for detail on this issue. "Parts and accessories found to be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for ...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Thank you so much for your help, I read that and i wanted clarity on this.
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Parts is still saying they will not return the part because they have no idea if the tech dropped it before he opened it and there other argument is that the tech opened the package and therfore can not be returned. I have some stubborn guys !!!
OPEN RECALLS ON STOCK UNITS - 02/23/2016
... !!! I had called DBC and was a little confused on the process of stock units that have recalls open but say they are expired due to out of base warranty. VIN # FR198377 example I belive i understood even if they are expired on a stock unit or if we...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
It appears that the VIN you have referenced has a few open Service Updates. Service Update Bulletins involve the immediate correction of new/unsold vehicles in service agent inventory as well as allowing service agents to correct involved customer vehicles...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
... parts department just doesn't want to do the work. How would one know the part is broken without opening the container first? I'm not sure why they're insisting they can't return it for that reason, it doesn't make any sense. What kind of part is...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
Thank you for your response, the part is a steering wheel position sensor. Service and Parts manager need"s to be the one to make that decision on how to handle this. I feel 100% certain in my decision not to claim as a failed part thru warranty. But ...
Labor op for sill plate?! - 03/02/2016
I can not find a close labor op for a door sill plate (pn 22879922) on a 2016 Cadillac SRX 3gyfnee38gs573401 Any ideas? Joe
Re: Labor op for sill plate?! - 03/02/2016
IF IT'S THE FRONT DOOR USE, 1043230, IF THE REAR USE 1044350.
Closest To Labor Operations and Time - 03/03/2016
... seen recently, but is there a specific place where it says when using a closest available labor operation, that the labor time gets put into OLH? I thought I read somewhere that with the updated P&P that that information wasn't specifically included...
Re: Closest To Labor Operations and Time - 03/03/2016
With the latest revision of the P&P, there is no longer documentation stating that when using a closest to operation labor time must be claimed as OLH. Kristen / jlwarranty
Re: Closest To Labor Operations and Time - 03/04/2016
Okay, I looked everywhere and couldn't find it, but I wish they would specifically say how they wanted it handled so there was no question. Considering how often we run into using a closest op. Thanks!
Re: Flush Code Required Labor Ops - 04/25/2016
[quote] daphnec: I have a copy of the list you may be referring to, it says "transmission labor op requiring transmission cooler flush to be completed". It is not a document from SI and I did not see it in any of the manuals. I may have received it at...
Re: Flush Code Required Labor Ops - 04/25/2016
Would someone please e-mail me the list of labor ops required for the Flush Code submissions on warranty claims. I appreciate it very much. susanzietz@ryangmc.com Thank you
Added Operation? - 03/21/2017
If you have an added operation, line 3, due to a Multi Point inspection on line 1, would this be considered "When there is a single concern from a customer that ultimately results in two or more unrelated repairs, lines added for those repairs are not...
LPO ACCESSORIES LABOR OP 0590032 - 03/28/2017
IS ANYONE ELSE HAVING PROBLEMS SUBMITTING PDI ACCESSORIES UNDER LABOR OP 0590032 AND GETTING REJECTED FOR CODE 084 ????
Choosing the correct Labor Operation Code? - 02/21/2017
... up and entered into the Causal Part Number Field.So, for this example, would we use the Labor op Code for Rod Replacement, NOT Engine Replacement?...
Labor OP for Diesel Temperature sensor replacement - 01/18/2017
I have the labor OP for the Exhaust Temperature Sensor Replacement-Position 2, but when replacing it you need to do a regen afterwards and I can not find a laboe op for that procedure. Can someone help me out with this?
2017 GM Warranty Operation Manual - 01/19/2017
I downloaded the GM Warranty Operation Manual today and was looking through it. I believe there is a misprint on page 33 under Roadside Assisitance. It states that dealers can perform their own roadside assistance which I believe is not true since my...
Opel or Vauxhall? - 02/02/2017
Can anyone tell me how I would find this on a vehicle? I see it in some Labor Operations and haven't been able to determine how to know whether to use it or not. Thanks
Warranty Operations Manual Update - 12/22/2016
The Best GM Warranty Training Manual Available! Features condensed GM Service Policy & Procedures information outlined in an easy to read format. Free Download
Re: Flush Code Required Labor Ops - 08/09/2016
Please make that three connie@davekring.com and thanks!
Re: Flush Code Required Labor Ops - 08/11/2016
I would also love to have it too. carolr1262@aol.com Thanks so much!
Labor op 0590062 DEF TOP OFF AT PDI - 04/20/2017
I have been having a rejection error 076 Miscelleneous net item amount exceeds the allowance for labor op. 0590052. I was informed to use labor op 0590062 for PDI DEF FLUID ADDS. I asked if there was a bulletin explaining the change and was informed that...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
Can anyone point me in a direction of where to get the information on which types of labor operations and claim types are excluded when it comes to determining your cost per vehicle serviced on the monthly analysis report? My understanding is that...
Labor Operatins and OLH? - 06/02/2017
Can anyone tell me how to find information on the definition of Consequential OLH and regular OLH, how to determine that, which needs approval, etc? I've just spent an hour trying to find any information in P&P, Warranty Manual, GCUS searches...so ...
Clarification on closest labor op please! - 07/14/2017
So all along we really have not gotten "closest labor op" auth on repairs where a component is repaired and not replaced. A perfect example is when using a oil pan replacement labor op when just the seal is replaced. Not too long ago I ran...
Can't find an opcode that won't reject - 09/21/2017
2015 Silverado came in, license plate lamps inop. Tech replaced BCM which allowed all but 2 lights to come on. Found a short to ground in the rear lamp junction block, which probably caused the BCM to fail (collateral damage). The part...
Re: Tonneau cover opcode - 06/17/2011
... accessory as I9350. Afterwards, I resubmit the rejected claim as ZREG with R9350 as the opcode and it paid. What is everyone else's dealership process when installing accessories? Does the service department print off a copy for submission? Does...
Re: Tonneau cover opcode - 06/17/2011
I've instructed the advisors to give me the RO before it goes into the office to accounting. I print off a 2nd copy of the invoice to submit off of and give the hard copy & invoice to the office to process. Seems to be working pretty well, but I'll bet...
I LABOR OP - 06/20/2011
TRYING TO FIND A INSTALL LABOR OP FOR A GM 6 DISC CHANGER.ANY IDEAS.THOUGHT ABOUT USING THE VIDEO DISC PLAYER.IF NOT NO BIGGY I JUST WONT RUN ONE THANKS.OH AND ITS FOR A GMC 2011 2WD PICKUP TRUCK
Re: I LABOR OP - 06/20/2011
I9293 ??
Re: I LABOR OP - 06/20/2011
THANKS FOR THE HELP,IM NOT GOING TO WORRY ABOUT IT
Add on for Labor Op K7251 - 06/21/2011
I submitted a claim with labor op K7251 and after using the Labor Op Add on guide I added 0.5 to regular labor hours and had a flush code with it but it rejected saying that the base labor hours for labor code K7251 was reduced to GM labor file time....
Re: Add on for Labor Op K7251 - 06/21/2011
... olh's are signed off on by your service manager, and put in comments what the extra time is for...hope this helps you....
DISTRIBUTOR LABOR OP - 06/21/2011
LOOKING FOR A LABOR OP FOR: 1996 CORVETTE "DISTRIBUTOR" 1G1YY22P1T5113571
Okay, I looked everywhere and couldn't find it, but I wish they would specifically say how they wanted it handled so there was no question. Considering how often we run into using a closest op. Thanks!
Re: Flush Code Required Labor Ops - 04/25/2016
[quote] daphnec: I have a copy of the list you may be referring to, it says "transmission labor op requiring transmission cooler flush to be completed". It is not a document from SI and I did not see it in any of the manuals. I may have received it at...
Re: Flush Code Required Labor Ops - 04/25/2016
Would someone please e-mail me the list of labor ops required for the Flush Code submissions on warranty claims. I appreciate it very much. susanzietz@ryangmc.com Thank you
Added Operation? - 03/21/2017
If you have an added operation, line 3, due to a Multi Point inspection on line 1, would this be considered "When there is a single concern from a customer that ultimately results in two or more unrelated repairs, lines added for those repairs are not...
LPO ACCESSORIES LABOR OP 0590032 - 03/28/2017
IS ANYONE ELSE HAVING PROBLEMS SUBMITTING PDI ACCESSORIES UNDER LABOR OP 0590032 AND GETTING REJECTED FOR CODE 084 ????
Choosing the correct Labor Operation Code? - 02/21/2017
... up and entered into the Causal Part Number Field.So, for this example, would we use the Labor op Code for Rod Replacement, NOT Engine Replacement?...
Labor OP for Diesel Temperature sensor replacement - 01/18/2017
I have the labor OP for the Exhaust Temperature Sensor Replacement-Position 2, but when replacing it you need to do a regen afterwards and I can not find a laboe op for that procedure. Can someone help me out with this?
2017 GM Warranty Operation Manual - 01/19/2017
I downloaded the GM Warranty Operation Manual today and was looking through it. I believe there is a misprint on page 33 under Roadside Assisitance. It states that dealers can perform their own roadside assistance which I believe is not true since my...
Opel or Vauxhall? - 02/02/2017
Can anyone tell me how I would find this on a vehicle? I see it in some Labor Operations and haven't been able to determine how to know whether to use it or not. Thanks
Warranty Operations Manual Update - 12/22/2016
The Best GM Warranty Training Manual Available! Features condensed GM Service Policy & Procedures information outlined in an easy to read format. Free Download
Re: Flush Code Required Labor Ops - 08/09/2016
Please make that three connie@davekring.com and thanks!
Re: Flush Code Required Labor Ops - 08/11/2016
I would also love to have it too. carolr1262@aol.com Thanks so much!
Labor op 0590062 DEF TOP OFF AT PDI - 04/20/2017
I have been having a rejection error 076 Miscelleneous net item amount exceeds the allowance for labor op. 0590052. I was informed to use labor op 0590062 for PDI DEF FLUID ADDS. I asked if there was a bulletin explaining the change and was informed that...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
Can anyone point me in a direction of where to get the information on which types of labor operations and claim types are excluded when it comes to determining your cost per vehicle serviced on the monthly analysis report? My understanding is that...
Labor Operatins and OLH? - 06/02/2017
Can anyone tell me how to find information on the definition of Consequential OLH and regular OLH, how to determine that, which needs approval, etc? I've just spent an hour trying to find any information in P&P, Warranty Manual, GCUS searches...so ...
Clarification on closest labor op please! - 07/14/2017
So all along we really have not gotten "closest labor op" auth on repairs where a component is repaired and not replaced. A perfect example is when using a oil pan replacement labor op when just the seal is replaced. Not too long ago I ran...
Can't find an opcode that won't reject - 09/21/2017
2015 Silverado came in, license plate lamps inop. Tech replaced BCM which allowed all but 2 lights to come on. Found a short to ground in the rear lamp junction block, which probably caused the BCM to fail (collateral damage). The part...
Re: Tonneau cover opcode - 06/17/2011
... accessory as I9350. Afterwards, I resubmit the rejected claim as ZREG with R9350 as the opcode and it paid. What is everyone else's dealership process when installing accessories? Does the service department print off a copy for submission? Does...
Re: Tonneau cover opcode - 06/17/2011
I've instructed the advisors to give me the RO before it goes into the office to accounting. I print off a 2nd copy of the invoice to submit off of and give the hard copy & invoice to the office to process. Seems to be working pretty well, but I'll bet...
I LABOR OP - 06/20/2011
TRYING TO FIND A INSTALL LABOR OP FOR A GM 6 DISC CHANGER.ANY IDEAS.THOUGHT ABOUT USING THE VIDEO DISC PLAYER.IF NOT NO BIGGY I JUST WONT RUN ONE THANKS.OH AND ITS FOR A GMC 2011 2WD PICKUP TRUCK
Re: I LABOR OP - 06/20/2011
I9293 ??
Re: I LABOR OP - 06/20/2011
THANKS FOR THE HELP,IM NOT GOING TO WORRY ABOUT IT
Add on for Labor Op K7251 - 06/21/2011
I submitted a claim with labor op K7251 and after using the Labor Op Add on guide I added 0.5 to regular labor hours and had a flush code with it but it rejected saying that the base labor hours for labor code K7251 was reduced to GM labor file time....
Re: Add on for Labor Op K7251 - 06/21/2011
... olh's are signed off on by your service manager, and put in comments what the extra time is for...hope this helps you....
DISTRIBUTOR LABOR OP - 06/21/2011
LOOKING FOR A LABOR OP FOR: 1996 CORVETTE "DISTRIBUTOR" 1G1YY22P1T5113571
Re: DISTRIBUTOR LABOR OP - 06/22/2011
Since the LTG doesn't go back that far, my guess would be to use the nearest opcode. Since the newer cars don't use distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past?...
RADIO LABOR OP FOR INSTALL ONLY - 05/04/2011
... CUST - REQUESTED BE RETURNED) -- HAD TO RIGHT NEW JOB CARD "TOO INSTALL" R0760 STATES: USE LABOR OP IF COMPLETED IN SAME DAY --- UNABLE TO LOCATE LABOR OP FOR INSTALL ONLY ????...
Re: RADIO LABOR OP FOR INSTALL ONLY - 05/05/2011
ITS OK TO USE R0760...THEY NO LONGER HAVE ANOTHER OP TO USE ..HOPE THIS HELPS YOU.
labor operation - 05/10/2011
we replaced the AC Aspirator on a 2011 GMC sierra 2500HD.i cannot find the labor operation and i know its there.the part is located in the headliner...any help is appreciated...
Re: labor operation - 05/10/2011
Double check with your tech, but I think it's the: Inside Air Temperature Sensor Replacement OPERATION NUMBER: D1212 LABOR TIME: 0.6 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD:...
Re: labor operation - 05/10/2011
thanks Mark i saw that one when i was looking i will check with the tech to make sure...
Re: Tonneau cover opcode - 06/03/2011
[quote] bhoneycutt1: Yes, you would need the purchase date, mileage and work order number but you would bypass the options mess. Just an idea. [/quote] That's a very good idea. I'll give it a try & get back to you. Thanks!
labor op code - 07/07/2011
Im trying to sumit an ro with a labor op Z7091 I did it exactly as my manager said and it always comign back as Unaccepted, what an i doing wrong? I even sent it to GM authorzations and still :unaccepted: i need some help to as way its not going th...
Re: labor op code - 07/08/2011
Need specifics. Which transaction type did you use? What was the reimbursement amount? Which net item field did you use?
Re: labor op code - 07/08/2011
it was a goodwill reimbursement of two monthly payments and a purchase of a GMPP due to customer repeat concern with a water leak. we had it approved by CAM have an auth # . the customer had a repair water leak concern found leak had to replace the windsheild ...
Re: labor op code - 07/08/2011
It should be submitted as a ZREG with the dollar amount for what you reimbursed the customer for their two car payments placed in customer reimbursement net item. The claim must be routed and include in comments the check number of the reimbursement check. ...
Re: labor op code - 07/08/2011
Thanks Chris for your help I'll let you know if it comes back 'Unaccepted" lol Thanks
Re: labor op code - 07/08/2011
You're welcome and good luck!
Re: labor op code - 07/08/2011
thanks
2009 HHR RESET ONLY LABOR OP - 07/11/2011
... trans aadaptive protocals / trans shifts smoother. sounds like just a reprogram ---- what labor op ?????...
Re: 2009 HHR RESET ONLY LABOR OP - 07/11/2011
K5364 .4 Transmission Control Module Reprogramming with SPS ISNT THAT IT
ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... >>> QUESTION: SINCE I CANT USE N0110/BATTERY DUE TO I WONT HAVE A W.C.C. - IS THERE A ONSTAR LABOR OP TO USE ???? OR AM I TOTALLY THINKING WRONG DIRECTION.....
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
You might try this: ELECTRICAL AND POWERTRAIN CONTROLS -- LABOR ONLY -- LABOR OPERATIONS These two labor operations are for claiming "Labor Only" when addressing Electrical and Powertrain Control issues. N9999 -- Electrical Controls -- Labor Only (Comment...
Re: ONSTAR CONCERN LABOR OP ?? - 07/15/2011
THANKS MARK !!!! I LEARNED SOMETHING NEW GOOD TO KNOW THAT INFO IS THERE.....
labor op Z7098 - 07/28/2011
I used this labor op Z7098 for only 55.01 and it rejected for net item amount exceeds the allowance. is there a limit on this labor op?
Re: labor op Z7098 - 07/29/2011
I'm not finding that opcode in the LTG, what is it for? Usually, when something won't go through, I give it an A auth and it will pay.
Re: labor op Z7098 - 07/29/2011
I used the wrong labor op I should have used Z7091 thanks again for your help
Re: labor op Z7098 - 07/29/2011
GM messenger bulletin #G_0000081630Z7091. See attachments. Z7091 - For non-warranty incremental & incidental expense ($1000 max) ("Route" net amount claims with comments to your DM-A. Attach all supporting documentation to the repair order, and retain ...
labor op - 08/15/2011
have a 2012 gmy canyon 2.9 engine..looking for a labor op to replace a fuel feed pipe.. part number is 29195450. check warranty wizard gave me labor op for fuel injectors, and fuel injector fuel rail assy and fuel tank filler pipe...any help will be ...
Re: labor op - 08/16/2011
I...
Since the LTG doesn't go back that far, my guess would be to use the nearest opcode. Since the newer cars don't use distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past?...
RADIO LABOR OP FOR INSTALL ONLY - 05/04/2011
... CUST - REQUESTED BE RETURNED) -- HAD TO RIGHT NEW JOB CARD "TOO INSTALL" R0760 STATES: USE LABOR OP IF COMPLETED IN SAME DAY --- UNABLE TO LOCATE LABOR OP FOR INSTALL ONLY ????...
Re: RADIO LABOR OP FOR INSTALL ONLY - 05/05/2011
ITS OK TO USE R0760...THEY NO LONGER HAVE ANOTHER OP TO USE ..HOPE THIS HELPS YOU.
labor operation - 05/10/2011
we replaced the AC Aspirator on a 2011 GMC sierra 2500HD.i cannot find the labor operation and i know its there.the part is located in the headliner...any help is appreciated...
Re: labor operation - 05/10/2011
Double check with your tech, but I think it's the: Inside Air Temperature Sensor Replacement OPERATION NUMBER: D1212 LABOR TIME: 0.6 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD:...
Re: labor operation - 05/10/2011
thanks Mark i saw that one when i was looking i will check with the tech to make sure...
Re: Tonneau cover opcode - 06/03/2011
[quote] bhoneycutt1: Yes, you would need the purchase date, mileage and work order number but you would bypass the options mess. Just an idea. [/quote] That's a very good idea. I'll give it a try & get back to you. Thanks!
labor op code - 07/07/2011
Im trying to sumit an ro with a labor op Z7091 I did it exactly as my manager said and it always comign back as Unaccepted, what an i doing wrong? I even sent it to GM authorzations and still :unaccepted: i need some help to as way its not going th...
Re: labor op code - 07/08/2011
Need specifics. Which transaction type did you use? What was the reimbursement amount? Which net item field did you use?
Re: labor op code - 07/08/2011
it was a goodwill reimbursement of two monthly payments and a purchase of a GMPP due to customer repeat concern with a water leak. we had it approved by CAM have an auth # . the customer had a repair water leak concern found leak had to replace the windsheild ...
Re: labor op code - 07/08/2011
It should be submitted as a ZREG with the dollar amount for what you reimbursed the customer for their two car payments placed in customer reimbursement net item. The claim must be routed and include in comments the check number of the reimbursement check. ...
Re: labor op code - 07/08/2011
Thanks Chris for your help I'll let you know if it comes back 'Unaccepted" lol Thanks
Re: labor op code - 07/08/2011
You're welcome and good luck!
Re: labor op code - 07/08/2011
thanks
2009 HHR RESET ONLY LABOR OP - 07/11/2011
... trans aadaptive protocals / trans shifts smoother. sounds like just a reprogram ---- what labor op ?????...
Re: 2009 HHR RESET ONLY LABOR OP - 07/11/2011
K5364 .4 Transmission Control Module Reprogramming with SPS ISNT THAT IT
ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... >>> QUESTION: SINCE I CANT USE N0110/BATTERY DUE TO I WONT HAVE A W.C.C. - IS THERE A ONSTAR LABOR OP TO USE ???? OR AM I TOTALLY THINKING WRONG DIRECTION.....
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
You might try this: ELECTRICAL AND POWERTRAIN CONTROLS -- LABOR ONLY -- LABOR OPERATIONS These two labor operations are for claiming "Labor Only" when addressing Electrical and Powertrain Control issues. N9999 -- Electrical Controls -- Labor Only (Comment...
Re: ONSTAR CONCERN LABOR OP ?? - 07/15/2011
THANKS MARK !!!! I LEARNED SOMETHING NEW GOOD TO KNOW THAT INFO IS THERE.....
labor op Z7098 - 07/28/2011
I used this labor op Z7098 for only 55.01 and it rejected for net item amount exceeds the allowance. is there a limit on this labor op?
Re: labor op Z7098 - 07/29/2011
I'm not finding that opcode in the LTG, what is it for? Usually, when something won't go through, I give it an A auth and it will pay.
Re: labor op Z7098 - 07/29/2011
I used the wrong labor op I should have used Z7091 thanks again for your help
Re: labor op Z7098 - 07/29/2011
GM messenger bulletin #G_0000081630Z7091. See attachments. Z7091 - For non-warranty incremental & incidental expense ($1000 max) ("Route" net amount claims with comments to your DM-A. Attach all supporting documentation to the repair order, and retain ...
labor op - 08/15/2011
have a 2012 gmy canyon 2.9 engine..looking for a labor op to replace a fuel feed pipe.. part number is 29195450. check warranty wizard gave me labor op for fuel injectors, and fuel injector fuel rail assy and fuel tank filler pipe...any help will be ...
Re: labor op - 08/16/2011
I...
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
I op codes - 08/31/2011
Need some clarification:) With PDI's, accessories are done as Z6998. When exactly would it be correct to use these op codes? Could I get a scenario? I just read the Warranty in Review for July/August and it prompted this question. I just want to make...
Re: I op codes - 08/31/2011
You would you use the I Labor codes when a customer purchases Gm accessories like step bars or tow hooks,with using Zset.That way if they have a defect of some sort you could warranty the item.
Re: I op codes - 08/31/2011
so they could purchase them at the time of delivery no matter the miles and if the veh was in 3,36 it would have the balance of the 3,36. but if it was purchased outside of 3,36 it would have the 12,12? right?
Re: I op codes - 08/31/2011
how about some help with this one cause i am totally confused...runnings boards installed as a business choice deal..the extension fell off on one side ..now what labor op to use?????????
Re: I op codes - 08/31/2011
I'm thinking you would follow document id:218266 and choose a labor op from the list, an "R" labor op since it was a GM accessory, put on by a GM dealer. I'm assuming under 3/36, but if not it would have the 12/12.
Re: I op codes - 09/01/2011
i did find an R labor op to use , claim went thru no problems thanks for the help
Fender Extension - labor op ??? - 09/15/2011
I have a 2011 Chev Express Cargo Van: We replaced PT#25937755 Extension, have checked thru E.P.I.C. & no help
Re: Fender Extension - labor op ??? - 09/17/2011
I couldn't find any for the extension either, I'd use a closest labor op and call it good. Either the fender liner or the fender, just only bill mount of time tech has flagged.
Re: Fender Extension - labor op ??? - 09/20/2011
Usually my last resort before going with a "closest to" op is to call the DBC. Most often we're correct in using a closest to op but you never know...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
I have 2008 Buick Enclave that was diagnosed using doc id 2583686. The repair that needs to be done would be labor op J5736 check camshaft end play both banks with add to install thrust washer both banks. I called DBC to see if the labor op is covered...
Re: Powertrain Coverage for Bulletin Labor Op - 10/07/2011
... components, camshaft position actuators, tensioners, sprockets & guides. We used the labor op J0768 and it got paid. The tech did NOT replace the cylinder heads....
2011 VOLT -- LABOR OP - 10/07/2011
I have a 2011 Volt - Looking for a Labor OP for a "Thermostat" PT#55576890
Re: 2011 VOLT -- LABOR OP - 10/08/2011
I'd say use the labor op for the inlet hose as closest to, because there isn't a labor op for the thermostat. That's just weird..
Re: 2011 VOLT -- LABOR OP - 10/11/2011
ANSWER FROM DBC: No op code for a thermostat --- use J3474/Water Outlet Replacement
Labor op on Module - 11/30/2011
Looking for a labor op on PT#12584368 ELE - VIN# 1G1AP15P877249068 /// HAVING A MAJOR "BLONDE" DAY THANKS IN ADVANCE FOR ANY ASST
Re: Labor op on Module - 11/30/2011
According to J&L one of the following labor ops should work for that part number. Part Group Labor Op 02.383 J1190 02.383 J4343 02.383 J4350 02.383 J4355 02.383 Z7050
Labor op 1996 Camaro ??? - 12/30/2011
I have to do a 50/50 split with GM on a cust reimbursement ... for a Distributor replacement
Re: Labor op 1996 Camaro ??? - 01/02/2012
I'd use z7919 or z7920 depending on dollar amount
2009 CADILLAC SRX - SUNROOF TRIM LABOR OP - 11/18/2010
VIN#1GYEE637890118808 WE REPLACED PT#25874773/SUNROOF FRONT TRIM COVER PT#25874776/SUNROOF R-FRONT SIDE TRIM PT#25874774/RF VENT RR SIDE TRIM COVER RIGHT UNABLE TO LOCATE LABOR OP TO COVER ALL ???? ANY HELP APPRECIATED
2 JOB CARDS WITH SAME LABOR OP - 12/06/2010
... ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM AND BOOKER QUIT WITH GIVING ME ONLY ONE WEEK OF...
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
... ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM AND BOOKER QUIT WITH GIVING ME ONLY ONE WEEK OF...
Re: 2008 GMC Yukon - labor op E3521 - 01/14/2011
The same thing happened here a couple of times. I now make my guys go to J&L and use the powertrain coverage app on all possible powertrain warranties. It makes it a lot simpler for them and me to keep things straight.
Re: 2008 GMC Yukon - labor op E3521 - 01/20/2011
[quote] GMNL09526: 2008 GMC Yukon - Vin#1GKFK668X8J161244 lABOR OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 [/quote] Just curious, where are you seeing it covered by...
2008 GMC Yukon - labor op E3521 - 01/13/2011
2008 GMC Yukon - Vin#1GKFK668X8J161244 lABOR OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 /// so I submitted it & it rejected for: number of days in service exceeds the...
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
I op codes - 08/31/2011
Need some clarification:) With PDI's, accessories are done as Z6998. When exactly would it be correct to use these op codes? Could I get a scenario? I just read the Warranty in Review for July/August and it prompted this question. I just want to make...
Re: I op codes - 08/31/2011
You would you use the I Labor codes when a customer purchases Gm accessories like step bars or tow hooks,with using Zset.That way if they have a defect of some sort you could warranty the item.
Re: I op codes - 08/31/2011
so they could purchase them at the time of delivery no matter the miles and if the veh was in 3,36 it would have the balance of the 3,36. but if it was purchased outside of 3,36 it would have the 12,12? right?
Re: I op codes - 08/31/2011
how about some help with this one cause i am totally confused...runnings boards installed as a business choice deal..the extension fell off on one side ..now what labor op to use?????????
Re: I op codes - 08/31/2011
I'm thinking you would follow document id:218266 and choose a labor op from the list, an "R" labor op since it was a GM accessory, put on by a GM dealer. I'm assuming under 3/36, but if not it would have the 12/12.
Re: I op codes - 09/01/2011
i did find an R labor op to use , claim went thru no problems thanks for the help
Fender Extension - labor op ??? - 09/15/2011
I have a 2011 Chev Express Cargo Van: We replaced PT#25937755 Extension, have checked thru E.P.I.C. & no help
Re: Fender Extension - labor op ??? - 09/17/2011
I couldn't find any for the extension either, I'd use a closest labor op and call it good. Either the fender liner or the fender, just only bill mount of time tech has flagged.
Re: Fender Extension - labor op ??? - 09/20/2011
Usually my last resort before going with a "closest to" op is to call the DBC. Most often we're correct in using a closest to op but you never know...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
I have 2008 Buick Enclave that was diagnosed using doc id 2583686. The repair that needs to be done would be labor op J5736 check camshaft end play both banks with add to install thrust washer both banks. I called DBC to see if the labor op is covered...
Re: Powertrain Coverage for Bulletin Labor Op - 10/07/2011
... components, camshaft position actuators, tensioners, sprockets & guides. We used the labor op J0768 and it got paid. The tech did NOT replace the cylinder heads....
2011 VOLT -- LABOR OP - 10/07/2011
I have a 2011 Volt - Looking for a Labor OP for a "Thermostat" PT#55576890
Re: 2011 VOLT -- LABOR OP - 10/08/2011
I'd say use the labor op for the inlet hose as closest to, because there isn't a labor op for the thermostat. That's just weird..
Re: 2011 VOLT -- LABOR OP - 10/11/2011
ANSWER FROM DBC: No op code for a thermostat --- use J3474/Water Outlet Replacement
Labor op on Module - 11/30/2011
Looking for a labor op on PT#12584368 ELE - VIN# 1G1AP15P877249068 /// HAVING A MAJOR "BLONDE" DAY THANKS IN ADVANCE FOR ANY ASST
Re: Labor op on Module - 11/30/2011
According to J&L one of the following labor ops should work for that part number. Part Group Labor Op 02.383 J1190 02.383 J4343 02.383 J4350 02.383 J4355 02.383 Z7050
Labor op 1996 Camaro ??? - 12/30/2011
I have to do a 50/50 split with GM on a cust reimbursement ... for a Distributor replacement
Re: Labor op 1996 Camaro ??? - 01/02/2012
I'd use z7919 or z7920 depending on dollar amount
2009 CADILLAC SRX - SUNROOF TRIM LABOR OP - 11/18/2010
VIN#1GYEE637890118808 WE REPLACED PT#25874773/SUNROOF FRONT TRIM COVER PT#25874776/SUNROOF R-FRONT SIDE TRIM PT#25874774/RF VENT RR SIDE TRIM COVER RIGHT UNABLE TO LOCATE LABOR OP TO COVER ALL ???? ANY HELP APPRECIATED
2 JOB CARDS WITH SAME LABOR OP - 12/06/2010
... ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM AND BOOKER QUIT WITH GIVING ME ONLY ONE WEEK OF...
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
... ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM AND BOOKER QUIT WITH GIVING ME ONLY ONE WEEK OF...
Re: 2008 GMC Yukon - labor op E3521 - 01/14/2011
The same thing happened here a couple of times. I now make my guys go to J&L and use the powertrain coverage app on all possible powertrain warranties. It makes it a lot simpler for them and me to keep things straight.
Re: 2008 GMC Yukon - labor op E3521 - 01/20/2011
[quote] GMNL09526: 2008 GMC Yukon - Vin#1GKFK668X8J161244 lABOR OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 [/quote] Just curious, where are you seeing it covered by...
2008 GMC Yukon - labor op E3521 - 01/13/2011
2008 GMC Yukon - Vin#1GKFK668X8J161244 lABOR OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 /// so I submitted it & it rejected for: number of days in service exceeds the...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view doc id...oooh this ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
[quote] CONNIEV: i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
[quote] CONNIEV: thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
not really he is good at putting enough info on tickets.i did ask him about it dont think he knew about the bulletin and his grids didnt go far enough..he knows how to look it up now...thanks for the info
Re: Flywheel Housing Seal opcode - 03/30/2011
... After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be allowed the additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the...
Re: Flywheel Housing Seal opcode - 04/04/2011
The vehicle is an express van that was converted into a big box truck. He could not put it on the lift and had to jack up the front end to access the trans. Also, there was a HUGE amount of time in diagnosis as there were multiple areas that were covered ...
labor operation - 04/26/2011
working on a 2008 gmc sierra looking for the labor op to replace an ignition key..op s0011 is restricted cannot use it..E7005 is not available for thie year vehicle..any help would be appreciated..thanks
Re: labor operation - 04/26/2011
I think the S0011 would be the correct op code, but because it is restricted you will have to submit it to GM for authorize with a good story. One thing you could try is using the op code for the ignition cylinder (E7200)it used to have time to code...
Re: labor operation - 04/26/2011
i used E7200 and added comments for closest labor op went thru ok thanks for the help
Tonneau cover opcode - 05/23/2011
... it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used the part/group labor look up with no luck. Could it perhaps be rejecting because the...
OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
I HAVE A OVER-COUNTER TRANSMISSION PROCESSED/AUTH BY POWERTRAIN CONTACT CENTER WHICH I SUBMITTED AS THEY INSTRUCTED (ZPTC - R9215) -- BUT -- IM HAVING A PROBLEM WITH THE COMPLAINT CODE, I HAVE TRIED THE "TRANS" CODES & I HAVE TRIED "MISC-0090", EVERYTHING ...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
You are having trouble with the complaint codes? Or the cause codes? I would use Transmission/other issues for the complaint and for the cause, it would depend... perhaps Module-damaged/cracked? You don't really have any way of knowing what caused ...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
Don't know for sure, but I might try 0190-drivability other issues, or 0490-exterior other issues since it is an accessory labor op?? If not I might call PQC and ask what they suggest.
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
I THOUGHT TRANSMISSION LABOR OP'S STARTED WITH K TOO ..SHOULD BE ABLE TO GO INTO DRIVABILITY AND USE TRANSMISSION CODE..
Re: Tonneau cover opcode - 05/24/2011
... it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used the part/group labor look up with no luck. Could it perhaps be rejecting because the...
Re: Tonneau cover opcode - 05/24/2011
Have you tried using the parts warranty coding? That might get you around the options crap.
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
THE POWERTRAIN CONTACT CENTER GAVE US THE OP CODE WITH THE PRE-AUTH# & TRANS TYPE .... ITS THE COMPLAINT CODE i HAVE A PROBLEM WITH, IVE TRIED... 0341 0395 0190 0121 0090 0490 AGH !!!!!!
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/25/2011
have you tried 0342 trans shifting or 0343 trans noise..or 0344 leaks, what was the reason why the customer brought the transmission back??
Re: Tonneau cover opcode - 06/01/2011
[quote] bhoneycutt1: Have you tried using the parts warranty coding? That might get you around the options crap. [/quote] Do you mean submitting it as ZPTI instead of ZREG?
Re: Tonneau cover opcode - 06/01/2011
Yes, you would need the purchase date, mileage and work order number but you would bypass the options mess. Just an idea.
Labor op Z6999 pdi fluids - 06/02/2011
Is there a maximum amount that gm will pay for pdi fluid add? Thanks, Denise
Re: Labor op Z6999 pdi fluids - 06/02/2011
... THE "P" CODE/DEALER EMPOWERMENT FOR ADDITIONAL FLUIDS OR ROUTE THE ENTIRE CLAIM FOR PAYMENT...HOPE THIS HELPS YOU...
Complimentary Maintenance letter labor op ??? - 02/17/2011
Have a complimentary maintenance letter from cust asst for a $200 discount from 2008 - the labor op to use for reimbursement was Z7410 which doesnt seem to work now..... where can I find what labor op to use ???
Re: Complimentary Maintenance letter labor op ??? - 02/17/2011
It might be Z7091 which is under the Empowerment Guidelines but I would probably double check with an email to your warranty specialist.
i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view doc id...oooh this ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
[quote] CONNIEV: i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
[quote] CONNIEV: thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
not really he is good at putting enough info on tickets.i did ask him about it dont think he knew about the bulletin and his grids didnt go far enough..he knows how to look it up now...thanks for the info
Re: Flywheel Housing Seal opcode - 03/30/2011
... After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be allowed the additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the...
Re: Flywheel Housing Seal opcode - 04/04/2011
The vehicle is an express van that was converted into a big box truck. He could not put it on the lift and had to jack up the front end to access the trans. Also, there was a HUGE amount of time in diagnosis as there were multiple areas that were covered ...
labor operation - 04/26/2011
working on a 2008 gmc sierra looking for the labor op to replace an ignition key..op s0011 is restricted cannot use it..E7005 is not available for thie year vehicle..any help would be appreciated..thanks
Re: labor operation - 04/26/2011
I think the S0011 would be the correct op code, but because it is restricted you will have to submit it to GM for authorize with a good story. One thing you could try is using the op code for the ignition cylinder (E7200)it used to have time to code...
Re: labor operation - 04/26/2011
i used E7200 and added comments for closest labor op went thru ok thanks for the help
Tonneau cover opcode - 05/23/2011
... it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used the part/group labor look up with no luck. Could it perhaps be rejecting because the...
OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
I HAVE A OVER-COUNTER TRANSMISSION PROCESSED/AUTH BY POWERTRAIN CONTACT CENTER WHICH I SUBMITTED AS THEY INSTRUCTED (ZPTC - R9215) -- BUT -- IM HAVING A PROBLEM WITH THE COMPLAINT CODE, I HAVE TRIED THE "TRANS" CODES & I HAVE TRIED "MISC-0090", EVERYTHING ...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
You are having trouble with the complaint codes? Or the cause codes? I would use Transmission/other issues for the complaint and for the cause, it would depend... perhaps Module-damaged/cracked? You don't really have any way of knowing what caused ...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
Don't know for sure, but I might try 0190-drivability other issues, or 0490-exterior other issues since it is an accessory labor op?? If not I might call PQC and ask what they suggest.
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
I THOUGHT TRANSMISSION LABOR OP'S STARTED WITH K TOO ..SHOULD BE ABLE TO GO INTO DRIVABILITY AND USE TRANSMISSION CODE..
Re: Tonneau cover opcode - 05/24/2011
... it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used the part/group labor look up with no luck. Could it perhaps be rejecting because the...
Re: Tonneau cover opcode - 05/24/2011
Have you tried using the parts warranty coding? That might get you around the options crap.
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
THE POWERTRAIN CONTACT CENTER GAVE US THE OP CODE WITH THE PRE-AUTH# & TRANS TYPE .... ITS THE COMPLAINT CODE i HAVE A PROBLEM WITH, IVE TRIED... 0341 0395 0190 0121 0090 0490 AGH !!!!!!
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/25/2011
have you tried 0342 trans shifting or 0343 trans noise..or 0344 leaks, what was the reason why the customer brought the transmission back??
Re: Tonneau cover opcode - 06/01/2011
[quote] bhoneycutt1: Have you tried using the parts warranty coding? That might get you around the options crap. [/quote] Do you mean submitting it as ZPTI instead of ZREG?
Re: Tonneau cover opcode - 06/01/2011
Yes, you would need the purchase date, mileage and work order number but you would bypass the options mess. Just an idea.
Labor op Z6999 pdi fluids - 06/02/2011
Is there a maximum amount that gm will pay for pdi fluid add? Thanks, Denise
Re: Labor op Z6999 pdi fluids - 06/02/2011
... THE "P" CODE/DEALER EMPOWERMENT FOR ADDITIONAL FLUIDS OR ROUTE THE ENTIRE CLAIM FOR PAYMENT...HOPE THIS HELPS YOU...
Complimentary Maintenance letter labor op ??? - 02/17/2011
Have a complimentary maintenance letter from cust asst for a $200 discount from 2008 - the labor op to use for reimbursement was Z7410 which doesnt seem to work now..... where can I find what labor op to use ???
Re: Complimentary Maintenance letter labor op ??? - 02/17/2011
It might be Z7091 which is under the Empowerment Guidelines but I would probably double check with an email to your warranty specialist.
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
Z7410 does not work anymore they changed it , had one a few months ago i think it was Z7091..
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
LOOKING THRU SOME OLD NEWSLETTERS, LABOR OPERATION OU ARE LOOKING FOR IS Z7092
Flywheel Housing Seal opcode - 03/16/2011
... and 1660810 which instructed him to remove the transmission. I find it hard to believe that labor opcode J4160 (which pays 6.9 total) is the correct way to code this. He has actual clock time of 22.6 hours, part of it was extended diagnosis to locate...
Re: Flywheel Housing Seal opcode - 03/16/2011
I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS
Re: Flywheel Housing Seal opcode - 03/16/2011
[quote] conny: I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing...
Re: Flywheel Housing Seal opcode - 03/16/2011
i dont understand that either you would think the labor op would have some add on's if it required the transmission to be removed ..we cannot auth anything over 2 hours other labor time either you may have to call your fom to get more time..
Re: Flywheel Housing Seal opcode - 03/17/2011
I would contact your Rep and ask for more OLH Time. If he has the proper story and punch times.
Re: Flywheel Housing Seal opcode - 03/17/2011
I would contact your Rep and ask for more OLH Time. If he has the proper story and punch times.
Re: Flywheel Housing Seal opcode - 03/30/2011
thanks for the update, unfortunately that's what happens when it comes to extra time, the reps do not make it easy for us ..
Re: Flywheel Housing Seal opcode - 03/30/2011
... After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be allowed the additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... the part is described with a simple one word name. This makes it very difficult to decide which Op Code to use , when submitting to GM Warranty. For example, a technician replaced a "Latch/Actuator Assembly", in a 2011 Chevy Express. ALTG does not show...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
... parts names in general. My tech calls it one thing, parts calls it another and then the labor op description is also different at times! Especially with the lock/actuator/latch replacement! It can be very frustating. Have you used JL's op code look...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
Price of Optikleen on a PDI - 09/10/2013
My parts dep't. just asked me about the price of optikleen to bill out on a PDI line. We've been submitting $6.40 forever now and he asked if we could get $7.97 so I submitted one and it paid, but now I find out the cost is $3.54 and when we add the...
Re: Price of Optikleen on a PDI - 09/10/2013
We get warranty parts at 76% markup and we get Optikleen at $8.04
Re: Price of Optikleen on a PDI - 09/10/2013
We've only ever gotten 40% mark up, are you in an area of the country that for that particular area you get a higher mark up? I've never heard of a warranty 76% mark up.
Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
Does anyone know what the new labor ops (if there are new ones) for warranty and non-warranty towing are?
Re: Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
I just used 0600162 the other day for a non-warranty tow. (used to be Z8011)
Re: Warranty and Non-Warranty Tow Labor Ops - 05/20/2013
Thanks for the help! I contacted the DBC and they gave me the labor op for MIC tow...
New Labor Ops for Admin on Parts/Job Card Request - 05/22/2013
New field in Global Warr submission for "Other Labor Op Code" - 01/17/2013
... regular GW. When I got to the Other Labor Hours field, I noticed a new field for Other Labor Opcode. Is there a Memo I missed somewhere explaining its usage and if it's necessary to assign opcodes to the OLH now? Please help....
LABOR OP!! - 08/13/2012
2011 CHEVROLET IMPALA , REPLACED A WHEEL SPEED SENSOR JUMPER HARNESS PART NO 10340314, THERE IS NO LABOR OPERATION FOR THIS, AND I KNOW YEAR BACK THERE WAS A CAMP TO REPLACE THIS PART...DBC TOLD ME TO USE K6310 BUT I AM NOT SURE THAT'S GONNA WORK... ANY...
Re: LABOR OP!! - 08/13/2012
... access, or repair time greater than 2.0 hours, must be submitted as Other Hours and requires appropriate authorization. Base LABOR TIME: 0.1-2.0 ...
Re: LABOR OP!! - 08/13/2012
thanks i saw that one believe that's the one i am gonna use...!!
Re: LABOR OP!! - 08/13/2012
i used N6655 had to look up the wiring grid document number to submit on the claim but that's ok ..and added comments too it all worked, thankd for the help
Z7410 does not work anymore they changed it , had one a few months ago i think it was Z7091..
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
LOOKING THRU SOME OLD NEWSLETTERS, LABOR OPERATION OU ARE LOOKING FOR IS Z7092
Flywheel Housing Seal opcode - 03/16/2011
... and 1660810 which instructed him to remove the transmission. I find it hard to believe that labor opcode J4160 (which pays 6.9 total) is the correct way to code this. He has actual clock time of 22.6 hours, part of it was extended diagnosis to locate...
Re: Flywheel Housing Seal opcode - 03/16/2011
I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS
Re: Flywheel Housing Seal opcode - 03/16/2011
[quote] conny: I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing...
Re: Flywheel Housing Seal opcode - 03/16/2011
i dont understand that either you would think the labor op would have some add on's if it required the transmission to be removed ..we cannot auth anything over 2 hours other labor time either you may have to call your fom to get more time..
Re: Flywheel Housing Seal opcode - 03/17/2011
I would contact your Rep and ask for more OLH Time. If he has the proper story and punch times.
Re: Flywheel Housing Seal opcode - 03/17/2011
I would contact your Rep and ask for more OLH Time. If he has the proper story and punch times.
Re: Flywheel Housing Seal opcode - 03/30/2011
thanks for the update, unfortunately that's what happens when it comes to extra time, the reps do not make it easy for us ..
Re: Flywheel Housing Seal opcode - 03/30/2011
... After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be allowed the additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... the part is described with a simple one word name. This makes it very difficult to decide which Op Code to use , when submitting to GM Warranty. For example, a technician replaced a "Latch/Actuator Assembly", in a 2011 Chevy Express. ALTG does not show...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
... parts names in general. My tech calls it one thing, parts calls it another and then the labor op description is also different at times! Especially with the lock/actuator/latch replacement! It can be very frustating. Have you used JL's op code look...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
Price of Optikleen on a PDI - 09/10/2013
My parts dep't. just asked me about the price of optikleen to bill out on a PDI line. We've been submitting $6.40 forever now and he asked if we could get $7.97 so I submitted one and it paid, but now I find out the cost is $3.54 and when we add the...
Re: Price of Optikleen on a PDI - 09/10/2013
We get warranty parts at 76% markup and we get Optikleen at $8.04
Re: Price of Optikleen on a PDI - 09/10/2013
We've only ever gotten 40% mark up, are you in an area of the country that for that particular area you get a higher mark up? I've never heard of a warranty 76% mark up.
Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
Does anyone know what the new labor ops (if there are new ones) for warranty and non-warranty towing are?
Re: Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
I just used 0600162 the other day for a non-warranty tow. (used to be Z8011)
Re: Warranty and Non-Warranty Tow Labor Ops - 05/20/2013
Thanks for the help! I contacted the DBC and they gave me the labor op for MIC tow...
New Labor Ops for Admin on Parts/Job Card Request - 05/22/2013
New field in Global Warr submission for "Other Labor Op Code" - 01/17/2013
... regular GW. When I got to the Other Labor Hours field, I noticed a new field for Other Labor Opcode. Is there a Memo I missed somewhere explaining its usage and if it's necessary to assign opcodes to the OLH now? Please help....
LABOR OP!! - 08/13/2012
2011 CHEVROLET IMPALA , REPLACED A WHEEL SPEED SENSOR JUMPER HARNESS PART NO 10340314, THERE IS NO LABOR OPERATION FOR THIS, AND I KNOW YEAR BACK THERE WAS A CAMP TO REPLACE THIS PART...DBC TOLD ME TO USE K6310 BUT I AM NOT SURE THAT'S GONNA WORK... ANY...
Re: LABOR OP!! - 08/13/2012
... access, or repair time greater than 2.0 hours, must be submitted as Other Hours and requires appropriate authorization. Base LABOR TIME: 0.1-2.0 ...
Re: LABOR OP!! - 08/13/2012
thanks i saw that one believe that's the one i am gonna use...!!
Re: LABOR OP!! - 08/13/2012
i used N6655 had to look up the wiring grid document number to submit on the claim but that's ok ..and added comments too it all worked, thankd for the help
labor op number! - 08/21/2012
on a 2012 gmc yukon, one the rear bumper next to the trailer hitch is an access hole cover for the jack ext tool.. i need a labor op to replace and paint the cover...part number is 15811584....plan B is to use the rear bumper fascia...
Re: labor op number! - 08/21/2012
I THINK THE OP CODE YOUR LOOKING FOR IS B0821, REAR BUMPER ACCESS HOLE REPLACEMENT.
Re: labor op number! - 08/21/2012
thats what i thought too but this cover is on the bumper but next to the trailer hitch access hole cover... this one is for the jack..thinking i may use this anyway or the bumper fascia dont think there is a labor op for this cover..
TSB'S with Labor ops and their coverage - 10/16/2012
Correct me if I'm wrong please....If a TSB has a labor op that says it's specifically for vehicles within warranty, does that mean 3/36? I always took it that it did. We have a tech that wants to perform the repair per a TSB with a J op and we want...
Re: TSB'S with Labor ops and their coverage - 10/16/2012
I would check to see if the repair by itself will fall under powertrain, without the tsb. If it stands by itself then I would do the repair. You could always try to see if the DBC could clear matters up for you. Good luck.
Re: TSB'S with Labor ops and their coverage - 10/16/2012
TSB's are only good for vehicles that are in warranty and the labor op's they use are not listed in the labor time guide..I would check and see if the repair is powertrain and submit it as that..
Re: TSB'S with Labor ops and their coverage - 10/17/2012
Ok, the DBC was contacted and they looked it up by the parts in the bulletin some how and determined that it is covered under powertrain. So my advise is...call the DBC.
Labor Op Add On for J3480 - 12/06/2012
I looked up labor op J3480 in the Labor Op Add On Guide and it states you can claim up to 0.5 for leak test and add it to the base labor hours. I submitted it and it came back approved with 0.5 less labor hrs than what I claimed. Please explain.
Re: Labor Op Add On for J3480 - 12/06/2012
IT COULD BE THAT THE .5 SHOULD HAVE BEEN PUT AS ADDITIONAL TIME INSTEAD OF ADDED TO THE BASE TIME..
Re: Labor Op Add On for J3480 - 12/06/2012
I have used it and you do put it in as additional time. The wording about putting it in to base was never updated for Global Warranty.
Re: Labor Op Add On for J3480 - 12/07/2012
THANKS SO MUCH!
Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
I have had 2 claims so far reject for Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) I read the Bulletin stating that after 12/31/2012 you couldn't claim reimbursement for the 5.00 DEXOS credit program. I haven't seen anything on the...
Re: Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
It could have something to do with the Gloal Warranty maintenance and shut down happening shortly. i just tried submitting for z2283 that was performed in december and it also rejected for the same error code. DBC tells me that I should be able to resubmit ...
Actual repair vs labor op coding ?? - 07/18/2012
... would I claim this as TCM replacement with OLH for teardown / or use case replacement as closest op code (to eliminate OLH) even though the TCM was the cause of failure. ??...
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: Actual repair vs labor op coding ?? - 07/18/2012
I agree to use the TCM operation code and TCM as failed part. Regarding the other labor hours, make sure technician has enough clock time prior to routing if the OLH is over your empowerment to guarantee he will be paid the full amount into the job.
S labor ops question - 06/20/2012
I would go with labor op A2570 - add olh if needed, make sure u have punch time and don't forget to add paint and materials.
Re: labor op for pip bulletin - 06/20/2012
Is there another number on that document? Like a G_ then a bunch of numbers?
Re: labor op for pip bulletin - 06/20/2012
Try document ID #2266301, see if that works. Labor op is J5645
Re: labor op for pip bulletin - 06/20/2012
not that I see.just the PIP5029 and the doc. id is 2863222.This one is different.It's for cleaning the valve stems with top engine cleaner,not the injectors.But thank you!
Re: labor op for pip bulletin - 06/21/2012
I see what you mean now - no time on your document. Thought the other one was close! Oh well! Good luck!
Re: labor op for pip bulletin - 06/21/2012
thank you for trying to help!
Re: labor op for pip bulletin - 06/21/2012
... due to the fact that there was no failed manufacturer's component. Let me know if you find a LOP to get this paid and/or if this is not correct. Thanks in advance....
Transportation claim labor op A0110 - 07/23/2012
Anyone know why this labor op is restricted for transportation claims? I'm trying to use it for wet sanding and buffing a vehicle damaged from tree branches.
on a 2012 gmc yukon, one the rear bumper next to the trailer hitch is an access hole cover for the jack ext tool.. i need a labor op to replace and paint the cover...part number is 15811584....plan B is to use the rear bumper fascia...
Re: labor op number! - 08/21/2012
I THINK THE OP CODE YOUR LOOKING FOR IS B0821, REAR BUMPER ACCESS HOLE REPLACEMENT.
Re: labor op number! - 08/21/2012
thats what i thought too but this cover is on the bumper but next to the trailer hitch access hole cover... this one is for the jack..thinking i may use this anyway or the bumper fascia dont think there is a labor op for this cover..
TSB'S with Labor ops and their coverage - 10/16/2012
Correct me if I'm wrong please....If a TSB has a labor op that says it's specifically for vehicles within warranty, does that mean 3/36? I always took it that it did. We have a tech that wants to perform the repair per a TSB with a J op and we want...
Re: TSB'S with Labor ops and their coverage - 10/16/2012
I would check to see if the repair by itself will fall under powertrain, without the tsb. If it stands by itself then I would do the repair. You could always try to see if the DBC could clear matters up for you. Good luck.
Re: TSB'S with Labor ops and their coverage - 10/16/2012
TSB's are only good for vehicles that are in warranty and the labor op's they use are not listed in the labor time guide..I would check and see if the repair is powertrain and submit it as that..
Re: TSB'S with Labor ops and their coverage - 10/17/2012
Ok, the DBC was contacted and they looked it up by the parts in the bulletin some how and determined that it is covered under powertrain. So my advise is...call the DBC.
Labor Op Add On for J3480 - 12/06/2012
I looked up labor op J3480 in the Labor Op Add On Guide and it states you can claim up to 0.5 for leak test and add it to the base labor hours. I submitted it and it came back approved with 0.5 less labor hrs than what I claimed. Please explain.
Re: Labor Op Add On for J3480 - 12/06/2012
IT COULD BE THAT THE .5 SHOULD HAVE BEEN PUT AS ADDITIONAL TIME INSTEAD OF ADDED TO THE BASE TIME..
Re: Labor Op Add On for J3480 - 12/06/2012
I have used it and you do put it in as additional time. The wording about putting it in to base was never updated for Global Warranty.
Re: Labor Op Add On for J3480 - 12/07/2012
THANKS SO MUCH!
Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
I have had 2 claims so far reject for Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) I read the Bulletin stating that after 12/31/2012 you couldn't claim reimbursement for the 5.00 DEXOS credit program. I haven't seen anything on the...
Re: Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
It could have something to do with the Gloal Warranty maintenance and shut down happening shortly. i just tried submitting for z2283 that was performed in december and it also rejected for the same error code. DBC tells me that I should be able to resubmit ...
Actual repair vs labor op coding ?? - 07/18/2012
... would I claim this as TCM replacement with OLH for teardown / or use case replacement as closest op code (to eliminate OLH) even though the TCM was the cause of failure. ??...
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: Actual repair vs labor op coding ?? - 07/18/2012
I agree to use the TCM operation code and TCM as failed part. Regarding the other labor hours, make sure technician has enough clock time prior to routing if the OLH is over your empowerment to guarantee he will be paid the full amount into the job.
S labor ops question - 06/20/2012
I would go with labor op A2570 - add olh if needed, make sure u have punch time and don't forget to add paint and materials.
Re: labor op for pip bulletin - 06/20/2012
Is there another number on that document? Like a G_ then a bunch of numbers?
Re: labor op for pip bulletin - 06/20/2012
Try document ID #2266301, see if that works. Labor op is J5645
Re: labor op for pip bulletin - 06/20/2012
not that I see.just the PIP5029 and the doc. id is 2863222.This one is different.It's for cleaning the valve stems with top engine cleaner,not the injectors.But thank you!
Re: labor op for pip bulletin - 06/21/2012
I see what you mean now - no time on your document. Thought the other one was close! Oh well! Good luck!
Re: labor op for pip bulletin - 06/21/2012
thank you for trying to help!
Re: labor op for pip bulletin - 06/21/2012
... due to the fact that there was no failed manufacturer's component. Let me know if you find a LOP to get this paid and/or if this is not correct. Thanks in advance....
Transportation claim labor op A0110 - 07/23/2012
Anyone know why this labor op is restricted for transportation claims? I'm trying to use it for wet sanding and buffing a vehicle damaged from tree branches.
labor op for pip bulletin - 06/20/2012
I have a 09 traverse that came in with a misfire under accel.Found pip5029 to decarbon intake valves with top engine cleaner.Worked great but bulletin gives no labor op for this procedure.any ideas?
Re: Transportation claim labor op A0110 - 07/24/2012
It's restricted for transportation claims but if you just do a ZREG claim for it, it will go through! Strange but it worked!
Re: Transportation claim labor op A0110 - 07/24/2012
It is restricted for Transportation claims because they want you to use the Labor Op for the appropriate area repaired and it also has to match the damage code. So, if it was the hood for instance, you would use the hood color/clear labor op, with reduced...
Re: Transportation claim labor op A0110 - 07/24/2012
Thank you very much! I understand now and it did work! Thanks again!
"S" Labor Ops question - 05/14/2012
... and found S1250. It is under the heading Administration. Anyone have any information on these opcodes? Is there something special I need to know about this before we repair the truck? We intend on replacing the panel due to pinholes all along the...
"S" Labor Ops Question - 05/14/2012
I called DBC. They said "S" labor ops are generally used for transportation claims BUT can be used for panel replacement for rust through claims. I asked if they needed to be Hrouted or service agent authorized and was told NO. I was told to leave...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
wish I could help but i haven't seen any messages about this one...It's ok to whine we are allowed to do that !!!!
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I don't have Buick so I don't know about that one but couldn't the advisor ask the customer to bring in the other page or attach it to an email or something? These coupons are out of hand!
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I haven't seen any like this either. Is it something your dealership is doing maybe and not one going through warranty? I'd check with the service manager.
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
... email address says "Your_GM_Team@emails.generalmotors.com". I sent an email to that address.... hopefully I will hear back and it isn't an automated address. Will update as I hear more. AGREE that I've had enough of these stupid coupons. How about...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
please up date us, we are a buick dealer too but i havent seen anything like that an we do our share of oil change coupons too !!!!!!!!
Re: Complimentary Anniversary LOF Labor Op - 04/19/2012
Yes please keep us updated! We are Buick also and I have not heard of this either
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
I received a response back from the email address. They directed me to DBC (go figure). I contacted DBC through the chat feature and the person I dealt with had NO clue either. She couldn't find the info in the dealer web manifest (I told her I already ...
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
this is getting interesting...the people that sent the letter has no clue so they pass the buck to the dbc who knows nothing WOW makes you wonder !!!!
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
I have to admit this is a bit scary and not very reassuring.....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
DBC Kayla came through... her reply: Per the escalation: Z2342 is for the Buick and GMC Anniversary Private Offer. $20 is allowed as a net item. YAY!
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
thanks for the info....will be on the look out if we get anything like that ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/26/2012
I recently submitted a wiring repair, and entered the document # in the "Document ID" field. I inadvertently failed to enter any coordinates from the grid, and the system said "Accepted", anyway. Also, the bulletin describing the "Wiring Repair" stated ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
... first start these new requirements, there is usually a lag time before they actually get the pop up box turned on. ...
Complimentary Anniversary LOF Labor Op - 04/17/2012
Again, I must have missed the message that tells the labor ops for this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 05/02/2012
Yeah, I don't think it actually matters what you type into the dependency field if it shows up, just that you put something there. Now obviously you'll put in the correct information as needed but if you don't add the coordinates to the line then there's ...
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
Thank you very much, I'm not sure why I didn't see that. I certainly appreciate your help.
Re: 2012 malibu can't find labor op - 04/04/2012
I will call the DBC,let them tell you the closest and document it.
I have a 09 traverse that came in with a misfire under accel.Found pip5029 to decarbon intake valves with top engine cleaner.Worked great but bulletin gives no labor op for this procedure.any ideas?
Re: Transportation claim labor op A0110 - 07/24/2012
It's restricted for transportation claims but if you just do a ZREG claim for it, it will go through! Strange but it worked!
Re: Transportation claim labor op A0110 - 07/24/2012
It is restricted for Transportation claims because they want you to use the Labor Op for the appropriate area repaired and it also has to match the damage code. So, if it was the hood for instance, you would use the hood color/clear labor op, with reduced...
Re: Transportation claim labor op A0110 - 07/24/2012
Thank you very much! I understand now and it did work! Thanks again!
"S" Labor Ops question - 05/14/2012
... and found S1250. It is under the heading Administration. Anyone have any information on these opcodes? Is there something special I need to know about this before we repair the truck? We intend on replacing the panel due to pinholes all along the...
"S" Labor Ops Question - 05/14/2012
I called DBC. They said "S" labor ops are generally used for transportation claims BUT can be used for panel replacement for rust through claims. I asked if they needed to be Hrouted or service agent authorized and was told NO. I was told to leave...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
wish I could help but i haven't seen any messages about this one...It's ok to whine we are allowed to do that !!!!
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I don't have Buick so I don't know about that one but couldn't the advisor ask the customer to bring in the other page or attach it to an email or something? These coupons are out of hand!
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I haven't seen any like this either. Is it something your dealership is doing maybe and not one going through warranty? I'd check with the service manager.
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
... email address says "Your_GM_Team@emails.generalmotors.com". I sent an email to that address.... hopefully I will hear back and it isn't an automated address. Will update as I hear more. AGREE that I've had enough of these stupid coupons. How about...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
please up date us, we are a buick dealer too but i havent seen anything like that an we do our share of oil change coupons too !!!!!!!!
Re: Complimentary Anniversary LOF Labor Op - 04/19/2012
Yes please keep us updated! We are Buick also and I have not heard of this either
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
I received a response back from the email address. They directed me to DBC (go figure). I contacted DBC through the chat feature and the person I dealt with had NO clue either. She couldn't find the info in the dealer web manifest (I told her I already ...
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
this is getting interesting...the people that sent the letter has no clue so they pass the buck to the dbc who knows nothing WOW makes you wonder !!!!
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
I have to admit this is a bit scary and not very reassuring.....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
DBC Kayla came through... her reply: Per the escalation: Z2342 is for the Buick and GMC Anniversary Private Offer. $20 is allowed as a net item. YAY!
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
thanks for the info....will be on the look out if we get anything like that ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/26/2012
I recently submitted a wiring repair, and entered the document # in the "Document ID" field. I inadvertently failed to enter any coordinates from the grid, and the system said "Accepted", anyway. Also, the bulletin describing the "Wiring Repair" stated ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
... first start these new requirements, there is usually a lag time before they actually get the pop up box turned on. ...
Complimentary Anniversary LOF Labor Op - 04/17/2012
Again, I must have missed the message that tells the labor ops for this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 05/02/2012
Yeah, I don't think it actually matters what you type into the dependency field if it shows up, just that you put something there. Now obviously you'll put in the correct information as needed but if you don't add the coordinates to the line then there's ...
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
Thank you very much, I'm not sure why I didn't see that. I certainly appreciate your help.
Re: 2012 malibu can't find labor op - 04/04/2012
I will call the DBC,let them tell you the closest and document it.
Re: OP CODES LIST - 03/27/2012
Are you referring to the standardized list GM wants everyone to use for customer pay work or are you looking for Warranty labor ops?
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
The veh is a 2010 Chev 2WD pickup. Last 8 AZ112539.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
USING EPIC HELP FIND LABOR OP - 04/10/2012
I am a new warranty administrator and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
Your instructor was correct. You can look up labor operations if you know the part group number. EPIC will provide that number. Go into EPIC, Pricing (2nd item) and input the part number. You will get the group number, dealer cost, trade price and...
LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
Has anyone submitted one of the ops from TSB 11-00-89-007B for the labor only on body repairs? Per the bulletin you are required to come up with a 10-digit code for the repair and enter it in the labor op dependancy field. I just submitted one and no...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
no its not you, i havent submitted anything yet off that bulletin but that happens to me sometimes on wiring repairs i look up a document number and it doesnt ask for it...has to be GM
2012 malibu can't find labor op - 03/12/2012
I can't seem to find a labor op for the battery box cover on a 2012 malibu.Pulling my hair out! Can't even find a good "closest to"labor op.Any ideas?
Re: 2012 malibu can't find labor op - 03/13/2012
B1782 Battery Tray Replacement ? Check the part group # against the labor ops to be sure.
Re: 2012 malibu can't find labor op - 03/13/2012
I made that work! Thanks a lot for your help!
GM warranty operations manual - 03/15/2012
Will there be a updated 2012 GM Global Warranty manual ?
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: 2012 malibu can't find labor op - 03/23/2012
My pleasure!
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
OP CODES LIST - 03/26/2012
Where could I find a list of Op Codes? Specifically, oil change. Thanks, EJ
Re: OP CODES LIST - 03/26/2012
I know JL has a list of service Z-op codes and their applications in with their help cards. Try that. Other than that I don't know of a master list of those anywhere. Are you looking for a specific oil change?
Re: OP CODES LIST - 03/26/2012
I'll try the help cards. I'm looking to see which codes are still active. So, I don't have to enter so many codes in the report, every morning. Thanjks, For the help. EJ
PRESSURE LINE LABOR OP - BUICK LACROSS - 01/30/2012
I have a 2011 Buick Lacross (1G4GE5ED0BF245580) we had to resecure the power steering line "Pressure line" I cant seem to find a labor op ?? any suggestions greatly appreciated
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/30/2012
THERE ARE E8679 AND E8684 POWER STEERING GEAR INLET AND OUTLET PIPE AND HOSE , NOT SURE IF THIS IS WHAT YOU ARE LOOKING FOR, I DIDNT SEE ANY PRESSURE LINE LABOR OP...HOPE THIS HELPS
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/31/2012
I had one like this not long ago and had to do a closest labor op. Not ideal but sometimes you have no choice.
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/31/2012
nothing is made easy for us that's for sure...
LABOR OP HELP: CORNER POST ??? - 01/25/2012
I have a T-Claim "2012 Silverado" for a dented "Rear Corner Post & Back windshield replacement" --- I have tried looking under Pillar Post/Corner Post/Applique/Molding ...... any asst greatly appreciated (Vin#1GCRCPEX0CZ188869)
Re: LABOR OP HELP: CORNER POST ??? - 01/26/2012
When unsure with a t-claim, I have no problem calling the DBC and talking to someone in that department. They open a case for you and I have yet to have anyone there be less than helpful.
2013 PDI LABOR OPS - 02/29/2012
Where can I get 2013 pdi labor codes ? I see 2012 Thanks
Re: 2013 PDI LABOR OPS - 03/01/2012
J&L probably hasn't developed a card yet as we are just starting to see 2013 vehicles released. You can always find it through labor time guide for the vehicle. Labor op Z7000
Are you referring to the standardized list GM wants everyone to use for customer pay work or are you looking for Warranty labor ops?
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
The veh is a 2010 Chev 2WD pickup. Last 8 AZ112539.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
USING EPIC HELP FIND LABOR OP - 04/10/2012
I am a new warranty administrator and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
Your instructor was correct. You can look up labor operations if you know the part group number. EPIC will provide that number. Go into EPIC, Pricing (2nd item) and input the part number. You will get the group number, dealer cost, trade price and...
LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
Has anyone submitted one of the ops from TSB 11-00-89-007B for the labor only on body repairs? Per the bulletin you are required to come up with a 10-digit code for the repair and enter it in the labor op dependancy field. I just submitted one and no...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
no its not you, i havent submitted anything yet off that bulletin but that happens to me sometimes on wiring repairs i look up a document number and it doesnt ask for it...has to be GM
2012 malibu can't find labor op - 03/12/2012
I can't seem to find a labor op for the battery box cover on a 2012 malibu.Pulling my hair out! Can't even find a good "closest to"labor op.Any ideas?
Re: 2012 malibu can't find labor op - 03/13/2012
B1782 Battery Tray Replacement ? Check the part group # against the labor ops to be sure.
Re: 2012 malibu can't find labor op - 03/13/2012
I made that work! Thanks a lot for your help!
GM warranty operations manual - 03/15/2012
Will there be a updated 2012 GM Global Warranty manual ?
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: 2012 malibu can't find labor op - 03/23/2012
My pleasure!
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
OP CODES LIST - 03/26/2012
Where could I find a list of Op Codes? Specifically, oil change. Thanks, EJ
Re: OP CODES LIST - 03/26/2012
I know JL has a list of service Z-op codes and their applications in with their help cards. Try that. Other than that I don't know of a master list of those anywhere. Are you looking for a specific oil change?
Re: OP CODES LIST - 03/26/2012
I'll try the help cards. I'm looking to see which codes are still active. So, I don't have to enter so many codes in the report, every morning. Thanjks, For the help. EJ
PRESSURE LINE LABOR OP - BUICK LACROSS - 01/30/2012
I have a 2011 Buick Lacross (1G4GE5ED0BF245580) we had to resecure the power steering line "Pressure line" I cant seem to find a labor op ?? any suggestions greatly appreciated
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/30/2012
THERE ARE E8679 AND E8684 POWER STEERING GEAR INLET AND OUTLET PIPE AND HOSE , NOT SURE IF THIS IS WHAT YOU ARE LOOKING FOR, I DIDNT SEE ANY PRESSURE LINE LABOR OP...HOPE THIS HELPS
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/31/2012
I had one like this not long ago and had to do a closest labor op. Not ideal but sometimes you have no choice.
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/31/2012
nothing is made easy for us that's for sure...
LABOR OP HELP: CORNER POST ??? - 01/25/2012
I have a T-Claim "2012 Silverado" for a dented "Rear Corner Post & Back windshield replacement" --- I have tried looking under Pillar Post/Corner Post/Applique/Molding ...... any asst greatly appreciated (Vin#1GCRCPEX0CZ188869)
Re: LABOR OP HELP: CORNER POST ??? - 01/26/2012
When unsure with a t-claim, I have no problem calling the DBC and talking to someone in that department. They open a case for you and I have yet to have anyone there be less than helpful.
2013 PDI LABOR OPS - 02/29/2012
Where can I get 2013 pdi labor codes ? I see 2012 Thanks
Re: 2013 PDI LABOR OPS - 03/01/2012
J&L probably hasn't developed a card yet as we are just starting to see 2013 vehicles released. You can always find it through labor time guide for the vehicle. Labor op Z7000
Re: 2013 PDI LABOR OPS - 03/01/2012
We have 2013 Malibu that came in. Thanks for your help
Re: Trans Output Shaft Seal - Labor op??? - 04/13/2010
NEITHER LO F1440 OR F1441 COME UP UNDER VIN#1GBJC39K47E513965 THE PART LISTS IN EPIC AS: A/TRANS SERV SEAL KIT
Re: Trans Output Shaft Seal - Labor op??? - 04/14/2010
Front Output Shaft Seal Replacement K4162 ..IS IT THIS??
REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 03/25/2010
TRYING TO GET A GMPP TRANSACTION TO PAY FOR RESTRICTED LABOR OP K7202 .... REJECT CODES 038: SA NOT ALLOWED TO SUBMIT WITH AUTH "C", 024: SA NOT ALLOWED TO SUBMIT FOR LABOR CODE, 084: SUPP LABOR HRS (DIAG .3) NOT ALLOWED FOR LABOR CODE ANY SUGGESTIO...
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 03/25/2010
Sounds like you just need to H-route to your rep, with no autho's
Collateral damage opcode? - 04/06/2010
My service manager used to be the warranty admin years ago. He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due...
Re: Collateral damage opcode? - 04/06/2010
I think this might be what you're looking for: P&P article 1.4.4 Accidents involving property damage or personal injury and there is TSB 09-00-89-008 with labor op Z1241 for reimbursement instructions although I've never used it on GWM yet and many Z...
Re: Collateral damage opcode? - 04/07/2010
Thanks Lesley. It states in the bulletin that collision damage isn't included with that opcode, BUT it did give instructions on what to do. I appreciate the info!
LABOR OP F1602 HELP!!! - 03/15/2010
OK HAVE TICKET WHERE WE REPLACED BOTH FRONT AXLE SEALS.....THOUGHT I NEEDED TO USE F1602 AS THE LABOR OP AND USE TIME LISTED...KEEPS REJECTING....ANY IDEAS ON HOW TO GET THIS CLAIM PAID.....ANY AND ALL ARE WELCOMED AND APPRECIATED!!! THANKS IN ADVANC...
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What kind of vehicle (VIN?), and what parts (numbers)?
Re: LABOR OP F1602 HELP!!! - 03/16/2010
07 TAHOE....1GNFK13087R292614.....2 SEALS...AND A GASKET
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What about F1447, this is what I use for axle seals
Re: LABOR OP F1602 HELP!!! - 03/16/2010
Seals, Front Differential Output Shaft - Front - Both - Replace OPERATION NUMBER: F1447 LABOR TIME: 2.5 With Differential Skid Shield ADD: 0.0-0.3
Re: LABOR OP F1602 HELP!!! - 03/16/2010
thanks so much...gonna give it a try!!!
Re: LABOR OP F1602 HELP!!! - 03/16/2010
SAYS ACCEPTED AND PAID!! THANKS SOOOO MUCH YOU GUYS ARE THE GREATEST!!!!
Bedliner - Labor Op ???? - 02/22/2010
2009 Silverado ---- We previously installed a GM bedliner for a cust on a new vehicle .... it has stared to buckle, I am unable to locate a labor op for a bedliner. Thanks for any asst
Re: Bedliner - Labor Op ???? - 02/22/2010
Try R9365, bedliner, GM Accessories.
Trans Output Shaft Seal - Labor op??? - 03/09/2010
2007 Silverado - A/Trans Serv Seal (full trans) per part#, group 4.005 (not listed in j&l part to labor op guide)
Re: Trans Output Shaft Seal - Labor op??? - 03/09/2010
I'm going to guess that this is a 4 wheel drive?? If so, the output shaft seal labor operation you may be looking for could be F1440 or F1441. You may confirm this with the technician as this is not a ft wheel drive vehicle so a transmission output shaft...
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
Rhonda, Do you remember what you had to do to get your GMPP claim with rejection code 038 paid? Thanks.
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
restricted labor operations for a gmpp claim can only be authorized by gmpp..so you would have to call them..
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
Thanks for your help.
LOOKING FOR ISUZU ASST W/LABOR OP - 07/01/2010
2001 ISUZU RODEO SPORT VIN#4S2CK57W014345431 REPLACED SHIFT SHAFT & SEAL I CAN ONLY FIND A OP CODE FOR SEAL (NOT SHAFT) PT# 8-96014-268-0 "SHAFT" PT# 8-08644-709-0 "GASKET"
Open on the 5th? - 07/05/2010
Just curious how many dealerships are open today?
Re: Open on the 5th? - 07/06/2010
We were closed Saturday but open yesterday. It was pretty quiet so they let us go home at 3:00. How late was your store open?
We have 2013 Malibu that came in. Thanks for your help
Re: Trans Output Shaft Seal - Labor op??? - 04/13/2010
NEITHER LO F1440 OR F1441 COME UP UNDER VIN#1GBJC39K47E513965 THE PART LISTS IN EPIC AS: A/TRANS SERV SEAL KIT
Re: Trans Output Shaft Seal - Labor op??? - 04/14/2010
Front Output Shaft Seal Replacement K4162 ..IS IT THIS??
REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 03/25/2010
TRYING TO GET A GMPP TRANSACTION TO PAY FOR RESTRICTED LABOR OP K7202 .... REJECT CODES 038: SA NOT ALLOWED TO SUBMIT WITH AUTH "C", 024: SA NOT ALLOWED TO SUBMIT FOR LABOR CODE, 084: SUPP LABOR HRS (DIAG .3) NOT ALLOWED FOR LABOR CODE ANY SUGGESTIO...
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 03/25/2010
Sounds like you just need to H-route to your rep, with no autho's
Collateral damage opcode? - 04/06/2010
My service manager used to be the warranty admin years ago. He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due...
Re: Collateral damage opcode? - 04/06/2010
I think this might be what you're looking for: P&P article 1.4.4 Accidents involving property damage or personal injury and there is TSB 09-00-89-008 with labor op Z1241 for reimbursement instructions although I've never used it on GWM yet and many Z...
Re: Collateral damage opcode? - 04/07/2010
Thanks Lesley. It states in the bulletin that collision damage isn't included with that opcode, BUT it did give instructions on what to do. I appreciate the info!
LABOR OP F1602 HELP!!! - 03/15/2010
OK HAVE TICKET WHERE WE REPLACED BOTH FRONT AXLE SEALS.....THOUGHT I NEEDED TO USE F1602 AS THE LABOR OP AND USE TIME LISTED...KEEPS REJECTING....ANY IDEAS ON HOW TO GET THIS CLAIM PAID.....ANY AND ALL ARE WELCOMED AND APPRECIATED!!! THANKS IN ADVANC...
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What kind of vehicle (VIN?), and what parts (numbers)?
Re: LABOR OP F1602 HELP!!! - 03/16/2010
07 TAHOE....1GNFK13087R292614.....2 SEALS...AND A GASKET
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What about F1447, this is what I use for axle seals
Re: LABOR OP F1602 HELP!!! - 03/16/2010
Seals, Front Differential Output Shaft - Front - Both - Replace OPERATION NUMBER: F1447 LABOR TIME: 2.5 With Differential Skid Shield ADD: 0.0-0.3
Re: LABOR OP F1602 HELP!!! - 03/16/2010
thanks so much...gonna give it a try!!!
Re: LABOR OP F1602 HELP!!! - 03/16/2010
SAYS ACCEPTED AND PAID!! THANKS SOOOO MUCH YOU GUYS ARE THE GREATEST!!!!
Bedliner - Labor Op ???? - 02/22/2010
2009 Silverado ---- We previously installed a GM bedliner for a cust on a new vehicle .... it has stared to buckle, I am unable to locate a labor op for a bedliner. Thanks for any asst
Re: Bedliner - Labor Op ???? - 02/22/2010
Try R9365, bedliner, GM Accessories.
Trans Output Shaft Seal - Labor op??? - 03/09/2010
2007 Silverado - A/Trans Serv Seal (full trans) per part#, group 4.005 (not listed in j&l part to labor op guide)
Re: Trans Output Shaft Seal - Labor op??? - 03/09/2010
I'm going to guess that this is a 4 wheel drive?? If so, the output shaft seal labor operation you may be looking for could be F1440 or F1441. You may confirm this with the technician as this is not a ft wheel drive vehicle so a transmission output shaft...
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
Rhonda, Do you remember what you had to do to get your GMPP claim with rejection code 038 paid? Thanks.
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
restricted labor operations for a gmpp claim can only be authorized by gmpp..so you would have to call them..
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
Thanks for your help.
LOOKING FOR ISUZU ASST W/LABOR OP - 07/01/2010
2001 ISUZU RODEO SPORT VIN#4S2CK57W014345431 REPLACED SHIFT SHAFT & SEAL I CAN ONLY FIND A OP CODE FOR SEAL (NOT SHAFT) PT# 8-96014-268-0 "SHAFT" PT# 8-08644-709-0 "GASKET"
Open on the 5th? - 07/05/2010
Just curious how many dealerships are open today?
Re: Open on the 5th? - 07/06/2010
We were closed Saturday but open yesterday. It was pretty quiet so they let us go home at 3:00. How late was your store open?
Re: Open on the 5th? - 07/06/2010
We were open on Monday. There was only one other dealer in the area that was open as well. It was pretty slow but were here all day. (grumbling the whole time, lol!)
Re: Open on the 5th? - 07/06/2010
We were open till 5:30, but I left at 5:00. It was kinda frustrating trying to get stuff done when almost everything was closed:{ We were busy in the morning, only a couple came thru in the afternoon.
Re: Open on the 5th? - 07/06/2010
We were open yesterday normal hours. We had more people call in to see if we were open than we had actually coming through the doors. I spent the day trying to get caught up with the week's worth of work waiting for me when I came back from vacatio...
Re: Open on the 5th? - 07/06/2010
WE WERE CLOSED YESTERDAY (5TH)) A LITTLE SLOW TODAY
Re: Open on the 5th? - 07/06/2010
We were open normal hours as well on Monday. We also had more people call to see if we were open vs. actually coming in. The good thing was the "Mom and Pop" places were all closed, so we did get some tow ins, emergency repairs, etc.
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid ...
Re: Miscellaneous electrical supplies labor op N6608 - 07/08/2010
What was the reject for? Did you try the net item exceeds limit auth code? If that doesn't do it you may need to call DBC they've helped me out with it before--may have had to H-route, can't remember.
R9995 - - 07/20/2010
ON ALL THE CLAIMS I SUBMIT WITH R9995, THEY KEEP GETTING REJECTED BECAUSE THEM ARE NOT COMPATIBLE WITH LABOUR CODE (LTG PUB) WHAT SHOULD BE USED.
B CLAIM LABOR OP??TIME?? - 08/03/2010
... on a 1994 buick lesabre. Because the time guides do not go back this far we do not have a labor op or time. Normally in this case we would look up a like vehicle but the time guides do not go back far enough for a power antenna. Does anyone have ...
Re: B CLAIM 94 BUICK NEED LABOR OP??TIME?? - 08/03/2010
You might try R0480, Power Antenna Replace, this is from a 2001 Cadillac with power antenna. Ten years out and maybe closest-to-op. H Route if all else fails! (I know......)
Re: B CLAIM 94 BUICK NEED LABOR OP??TIME?? - 08/06/2010
you could try R5604 for 2004 lesabre....you might still have to h route it....not sure...good luck i hope you find something that will work for you
2 LABOR OPS SAME JOB - 08/09/2010
IS THERE A SECRET TO SUBMITTING TWO LABOR OPS FOR ONE JOB TOGETHER. IF B8690 AND B8691 WAS ON THE SAME JOB, DO YOU HAVE TO SUBMIT TWO LINES OR CAN THEY BE COMBINED AS ONE JOB. I HAVE BEEN USING TWO LINES.
Re: 2 LABOR OPS SAME JOB - 08/09/2010
i usually make another line and transfer the parts its alot easier that way..
Re: 2 LABOR OPS SAME JOB - 08/10/2010
IM GONNA AGREE THAT TWO LINES IS EASIER
Re: 2 LABOR OPS SAME JOB - 08/11/2010
THANKS FOR THE HELP!!..ITS WORKING FINE THIS MORNING.BOUT TIME LOL
Re: 2 LABOR OPS SAME JOB - 08/13/2010
LOL WRONG POST OOPS
PONTIAC G8: SOLENOID LABOR OP ??? - 08/20/2010
I HAVE A PONTIAC G8 WHICH WE REPLACED A IGNITION LOCK SOLENOID PT#92184178 EPIC" CALLS IT A STEERING WHEEL LOCK SOLENOID LOOKING THRU PART# TO LABOR OP LEADS "NOTHING" ANY SUGGESTIONS APPRECIATED
DEALER INSTALLED GM ACCESSORIES "ZSET" "I-OPS" - 05/03/2010
I am just wondering if anyone else is having any trouble trying to figure out which I-op to use for the dealer installed accessories that we are suppose to be claiming under ZSET no labor? I know that we have a list, however the list does not have everything...
WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Just a heads up-there are new labor ops and submission requirements for wiring repairs on 2010 and newer vehicles. Check out bulletin 10-00-89-005. The new labor ops are in the LTG now. I just bet the techs are gonna love this one! ;-)
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Thanks Mark! My techs are already rolling their eyes at me! LOL!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Can't take too much credit-I found it on another board, but wanted to pass along the info!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/05/2010
Thanks Mark!
2003 CADILLAC SEVILLE - LABOR OP ??? - 05/12/2010
LOOKING FOR A LABOR OP FOR 2003 CADILLAC SEVILLE ON PT#18046508 BRAKE MASTER CYLINDER ASSY W.GROMMETS - THIS IS A GMPP CLAIM THANKS
Re: 2003 CADILLAC SEVILLE - LABOR OP ??? - 05/12/2010
H0640 PAYS 1.1
What are your dealership’s operating hours? - 06/07/2010
... to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members onsite, it looked like one heck of a...
We were open on Monday. There was only one other dealer in the area that was open as well. It was pretty slow but were here all day. (grumbling the whole time, lol!)
Re: Open on the 5th? - 07/06/2010
We were open till 5:30, but I left at 5:00. It was kinda frustrating trying to get stuff done when almost everything was closed:{ We were busy in the morning, only a couple came thru in the afternoon.
Re: Open on the 5th? - 07/06/2010
We were open yesterday normal hours. We had more people call in to see if we were open than we had actually coming through the doors. I spent the day trying to get caught up with the week's worth of work waiting for me when I came back from vacatio...
Re: Open on the 5th? - 07/06/2010
WE WERE CLOSED YESTERDAY (5TH)) A LITTLE SLOW TODAY
Re: Open on the 5th? - 07/06/2010
We were open normal hours as well on Monday. We also had more people call to see if we were open vs. actually coming in. The good thing was the "Mom and Pop" places were all closed, so we did get some tow ins, emergency repairs, etc.
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid ...
Re: Miscellaneous electrical supplies labor op N6608 - 07/08/2010
What was the reject for? Did you try the net item exceeds limit auth code? If that doesn't do it you may need to call DBC they've helped me out with it before--may have had to H-route, can't remember.
R9995 - - 07/20/2010
ON ALL THE CLAIMS I SUBMIT WITH R9995, THEY KEEP GETTING REJECTED BECAUSE THEM ARE NOT COMPATIBLE WITH LABOUR CODE (LTG PUB) WHAT SHOULD BE USED.
B CLAIM LABOR OP??TIME?? - 08/03/2010
... on a 1994 buick lesabre. Because the time guides do not go back this far we do not have a labor op or time. Normally in this case we would look up a like vehicle but the time guides do not go back far enough for a power antenna. Does anyone have ...
Re: B CLAIM 94 BUICK NEED LABOR OP??TIME?? - 08/03/2010
You might try R0480, Power Antenna Replace, this is from a 2001 Cadillac with power antenna. Ten years out and maybe closest-to-op. H Route if all else fails! (I know......)
Re: B CLAIM 94 BUICK NEED LABOR OP??TIME?? - 08/06/2010
you could try R5604 for 2004 lesabre....you might still have to h route it....not sure...good luck i hope you find something that will work for you
2 LABOR OPS SAME JOB - 08/09/2010
IS THERE A SECRET TO SUBMITTING TWO LABOR OPS FOR ONE JOB TOGETHER. IF B8690 AND B8691 WAS ON THE SAME JOB, DO YOU HAVE TO SUBMIT TWO LINES OR CAN THEY BE COMBINED AS ONE JOB. I HAVE BEEN USING TWO LINES.
Re: 2 LABOR OPS SAME JOB - 08/09/2010
i usually make another line and transfer the parts its alot easier that way..
Re: 2 LABOR OPS SAME JOB - 08/10/2010
IM GONNA AGREE THAT TWO LINES IS EASIER
Re: 2 LABOR OPS SAME JOB - 08/11/2010
THANKS FOR THE HELP!!..ITS WORKING FINE THIS MORNING.BOUT TIME LOL
Re: 2 LABOR OPS SAME JOB - 08/13/2010
LOL WRONG POST OOPS
PONTIAC G8: SOLENOID LABOR OP ??? - 08/20/2010
I HAVE A PONTIAC G8 WHICH WE REPLACED A IGNITION LOCK SOLENOID PT#92184178 EPIC" CALLS IT A STEERING WHEEL LOCK SOLENOID LOOKING THRU PART# TO LABOR OP LEADS "NOTHING" ANY SUGGESTIONS APPRECIATED
DEALER INSTALLED GM ACCESSORIES "ZSET" "I-OPS" - 05/03/2010
I am just wondering if anyone else is having any trouble trying to figure out which I-op to use for the dealer installed accessories that we are suppose to be claiming under ZSET no labor? I know that we have a list, however the list does not have everything...
WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Just a heads up-there are new labor ops and submission requirements for wiring repairs on 2010 and newer vehicles. Check out bulletin 10-00-89-005. The new labor ops are in the LTG now. I just bet the techs are gonna love this one! ;-)
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Thanks Mark! My techs are already rolling their eyes at me! LOL!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Can't take too much credit-I found it on another board, but wanted to pass along the info!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/05/2010
Thanks Mark!
2003 CADILLAC SEVILLE - LABOR OP ??? - 05/12/2010
LOOKING FOR A LABOR OP FOR 2003 CADILLAC SEVILLE ON PT#18046508 BRAKE MASTER CYLINDER ASSY W.GROMMETS - THIS IS A GMPP CLAIM THANKS
Re: 2003 CADILLAC SEVILLE - LABOR OP ??? - 05/12/2010
H0640 PAYS 1.1
What are your dealership’s operating hours? - 06/07/2010
... to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members onsite, it looked like one heck of a...
Re: What are your dealership’s operating hours? - 06/08/2010
The Service, Parts and Body Shop are open Monday thru Friday 8:00 to 5:30. Our Quick Lube is open Monday thru Friday 8:00 to 5:30, also on Saturday 8:00 to 1:00. The Showroom is open Monday thru Friday 8:00 to 6:00, Saturday 8:00 to 3:00. When I first...
Re: What are your dealership’s operating hours? - 06/08/2010
Service & Parts Department open Monday - Friday 7:00am - 8:00pm. Saturday 8:00am - 2:00pm Sales Department is open Monday - Friday 9:00am - 8:00pm. Saturday 9:00am - 6:00pm. Last Sunday of every month 12:00pm - 5:00pm. Bodyshop open Monday - Friday 8:00am...
Re: What are your dealership’s operating hours? - 06/08/2010
Service = M-F 7am-7pm Sat 8am-4pm Closed Sun Sales = M-F & Sat. 8am-9pm (unless there are customer here after 9pm) Sun 10am-8pm Bodyshop = M-F 8am-5:30pm
Re: What are your dealership’s operating hours? - 06/15/2010
SERVICE DEPT MON-FRI 7:30-5:30 (TECHS WORK 8:00-4:30) PARTS DEPT MON-FRI 8:00-5:30 SALES DEPT MON-FRI 8:30-7:00 // SAT 9:30-6:00 SUN 11:00-6:00
2005 CADILLAC - LABOR OP HELP - 06/18/2010
VIN #1G6DC67A950223464 2005 CADILLAC STS WE REPLACED PT#25790290 I/P LWR EXT TRAY ?????
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
Where does the piece go?
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
THE TECHS CALLED IT AN ASHTRAY FOR THE FRONT CONSOLE AREA
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
What about C2200?
ISUZU-- LABOR OP ASST NEEDED - 06/18/2010
2001 ISUZU RODEO SPORT VIN#4S2CK57W014345431 REPLACED SHIFT SHAFT & SEAL I CAN ONLY FIND A OP CODE FOR SEAL (NOT SHAFT) PT# 8-96014-268-0 "SHAFT" PT# 8-08644-709-0 "GASKET"
Re: Labor op for p/s system bleed - 11/19/2009
Use a closest to operation from the Power Steering Group.
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: Question? What labor op would you use? - 11/20/2009
Use a closest to labor operation, the tie rod, and adjust labor time as necessary for tightening of the bolt.
Re: Question? What labor op would you use? - 11/20/2009
That's what im not sure about, what would be a closet labor of for rear tie rod, can't seem to find one that would work
Re: Question? What labor op would you use? - 11/20/2009
Possibly one of the following as a "closest to" operation (may need to adjust the labor time based on the time necessary to tighten the bolt): Rear Suspension E5620: Arm Assembly, Rear Control - Upper - Right - Replace E5621: Arm Assembly, Rear Control...
Re: Question? What labor op would you use? - 11/20/2009
Thanks for the response , I'll try one of those labor ops
FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/02/2009
2008 EQUINOX - 2CNDL937786291813 FRONT WHL DRIVE INT SHAFT PT#25865435 6.055 ONLY THING CLOSE: F1475 FRONT WHEEL DRIVE SHAFT - LEFT F1476 FRONT WHEEL DRIVE SHAFT - RIGHT IS THIS THE SAME THING & ONLY 1-PART # FOR EITHER SIDE
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/05/2009
Not sure on this one. I think I'd talk to the tech and find out what it is exactly. May be one of those that LTG calls something else? I don't recall that we've ever done one.
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
TO MAKE IT MORE CONFUSING: MY PARTS DEPT CALLS IT...... R-FRONT AXLE CARRIER BEARING
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
Based on component review in SI - service manual & labor time guide it appears as the closest to operation F1475 (front wheel drive shaft) is most appropriate. This particular operation is powertrain covered. Rhonda: thanks for sending additional information...
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
THANK YOU SO MUCH - KRISTEN !!!!! WE WERE SOOOOOO LOST ON THIS ONE
2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I am using labor op K7581 9.1 with add time to diag & recondition diff of 1.3. The claim has rejected numerous times due to straight time labor hrs exceed the allowance. Is there something I am missing?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
Are you H routing the claim?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I have 4 times & called our dvm 2x's (said they would look into it, have never heard back from them).
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I hate to ask, but did you call DBC?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
Actually, I just got off the phone with them (procrastinating, trying to do it myself), told me they would have to escalate the labor op that it wasn't available to them. I'll waite & see what they say & go from there. Thanks girls:)
The Service, Parts and Body Shop are open Monday thru Friday 8:00 to 5:30. Our Quick Lube is open Monday thru Friday 8:00 to 5:30, also on Saturday 8:00 to 1:00. The Showroom is open Monday thru Friday 8:00 to 6:00, Saturday 8:00 to 3:00. When I first...
Re: What are your dealership’s operating hours? - 06/08/2010
Service & Parts Department open Monday - Friday 7:00am - 8:00pm. Saturday 8:00am - 2:00pm Sales Department is open Monday - Friday 9:00am - 8:00pm. Saturday 9:00am - 6:00pm. Last Sunday of every month 12:00pm - 5:00pm. Bodyshop open Monday - Friday 8:00am...
Re: What are your dealership’s operating hours? - 06/08/2010
Service = M-F 7am-7pm Sat 8am-4pm Closed Sun Sales = M-F & Sat. 8am-9pm (unless there are customer here after 9pm) Sun 10am-8pm Bodyshop = M-F 8am-5:30pm
Re: What are your dealership’s operating hours? - 06/15/2010
SERVICE DEPT MON-FRI 7:30-5:30 (TECHS WORK 8:00-4:30) PARTS DEPT MON-FRI 8:00-5:30 SALES DEPT MON-FRI 8:30-7:00 // SAT 9:30-6:00 SUN 11:00-6:00
2005 CADILLAC - LABOR OP HELP - 06/18/2010
VIN #1G6DC67A950223464 2005 CADILLAC STS WE REPLACED PT#25790290 I/P LWR EXT TRAY ?????
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
Where does the piece go?
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
THE TECHS CALLED IT AN ASHTRAY FOR THE FRONT CONSOLE AREA
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
What about C2200?
ISUZU-- LABOR OP ASST NEEDED - 06/18/2010
2001 ISUZU RODEO SPORT VIN#4S2CK57W014345431 REPLACED SHIFT SHAFT & SEAL I CAN ONLY FIND A OP CODE FOR SEAL (NOT SHAFT) PT# 8-96014-268-0 "SHAFT" PT# 8-08644-709-0 "GASKET"
Re: Labor op for p/s system bleed - 11/19/2009
Use a closest to operation from the Power Steering Group.
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: Question? What labor op would you use? - 11/20/2009
Use a closest to labor operation, the tie rod, and adjust labor time as necessary for tightening of the bolt.
Re: Question? What labor op would you use? - 11/20/2009
That's what im not sure about, what would be a closet labor of for rear tie rod, can't seem to find one that would work
Re: Question? What labor op would you use? - 11/20/2009
Possibly one of the following as a "closest to" operation (may need to adjust the labor time based on the time necessary to tighten the bolt): Rear Suspension E5620: Arm Assembly, Rear Control - Upper - Right - Replace E5621: Arm Assembly, Rear Control...
Re: Question? What labor op would you use? - 11/20/2009
Thanks for the response , I'll try one of those labor ops
FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/02/2009
2008 EQUINOX - 2CNDL937786291813 FRONT WHL DRIVE INT SHAFT PT#25865435 6.055 ONLY THING CLOSE: F1475 FRONT WHEEL DRIVE SHAFT - LEFT F1476 FRONT WHEEL DRIVE SHAFT - RIGHT IS THIS THE SAME THING & ONLY 1-PART # FOR EITHER SIDE
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/05/2009
Not sure on this one. I think I'd talk to the tech and find out what it is exactly. May be one of those that LTG calls something else? I don't recall that we've ever done one.
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
TO MAKE IT MORE CONFUSING: MY PARTS DEPT CALLS IT...... R-FRONT AXLE CARRIER BEARING
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
Based on component review in SI - service manual & labor time guide it appears as the closest to operation F1475 (front wheel drive shaft) is most appropriate. This particular operation is powertrain covered. Rhonda: thanks for sending additional information...
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
THANK YOU SO MUCH - KRISTEN !!!!! WE WERE SOOOOOO LOST ON THIS ONE
2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I am using labor op K7581 9.1 with add time to diag & recondition diff of 1.3. The claim has rejected numerous times due to straight time labor hrs exceed the allowance. Is there something I am missing?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
Are you H routing the claim?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I have 4 times & called our dvm 2x's (said they would look into it, have never heard back from them).
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I hate to ask, but did you call DBC?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
Actually, I just got off the phone with them (procrastinating, trying to do it myself), told me they would have to escalate the labor op that it wasn't available to them. I'll waite & see what they say & go from there. Thanks girls:)
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
... are to be noted directly on the delivery receipt in the Remarks Section. Reimbursement for parts & labour will be accomplished by submission of a warranty claim. ...
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
Thanks Christalyn and Kristen for the clarification =-)
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/20/2009
Just an update: Saturn initially told me the labor op wasn't available to them that they would escalate the claim. I resubmitted after 1 week & now the claim has paid, they must have updated their system??????
AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
2008 EXPRESS VAN - VIN 1GCFG15X481204548 REPLACED PT#89024936 8.846 NOTHING IN PART TO LABOR GRP LISTING ANY SUGGESTIONS FOR A LABOR OP ???
Re: AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
Found this, if it's not the correct hose could be a closest to: Auxiliary Air Conditioning Evaporator and Auxiliary Heater Hose Replacement - Intermediate OPERATION NUMBER: D3114 LABOR TIME: 3.1 To Recover and Recharge A/C System ADD: 0.3
Can't find labor op. - 10/22/2009
We replaced a trunk air baffle valve Part #15143604 on a 2008 Chev Malibu, and can't find the labor op. please help
Re: Can't find labor op. - 10/22/2009
per epic on pt#15143604 it is a body side air outlet deflector assy (9.264 part group to labor op) ---- have you reviewed D1440 D1441 D1446 ?? hope this helps
Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/13/2009
FOUND PIP 4054C TO DRAIN AND FILL REAR AXLE FOR CLUTCH CHATTER FROM REAR AXLE, SAYS TO DRAIN AND FILL WITH SYNTHETIC FLUID LOOK FOR OPERATION CODE TO USE FOR SUBMIT THANKS
Re: Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/16/2009
I've gotten this one paid with F2003 Cover And/Or Gasket, Differential - Rear Differential - Replace and included the fluid
Re: Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/16/2009
WILL TRY USING THAT LABOR OPEATION, THANKS
Labor op for p/s system bleed - 11/18/2009
We have an 07 Saturn Outlook in our shop, concern is whine while driving &/or turning. According to doc id #2239547 it states to bleed p/s system using the mighty vac. My question is: What do I use for a labor op? The bulletin doesn't give one. Any help...
two parts, two labor ops, but switched the parts..... - 12/23/2009
I was rejected for part number incompatible for switching the parts from one labor op to another. E8434 should be "motor", E7680 "column". Both on same line. Got these two switched, but not sure the correct way to correct the issue....dumb.....dumbe...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
BRIAN.... ARE YOU WORKING WITH 2-SEPARATE LINES OR 1-LINE WITH 2-LABOR OPS ... I WOULD THINK YOU CAN JUST MANUALLY REENTER AS IT ATTACHING THE CORRECT PART TO THE CORRECT LABOR OPS //// BUT IF YOU ARE ON GLOBAL WARRANTY IF SO - NOT A CLUE, WE ARE NOT...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
Yes, two parts and two labor ops on one line. One paid with wrong part, second one rejected with wrong part. We are in WA. Still not on Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should...
STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
I HAVE A 2006 HHR ---- GMPP CLAIM WE REPLACED PT#25816513 STRNG WHL HRN SWTCH I CANT SEEM TO FIND AN "ACTUAL" LABOR OP - ONLY THE HORN REPLACEMENT H0200 AS "CLOSEST OP CODE", NOTHING UNDER SWITCH, NOTHING COMES UP THRU PART TO LABOR GUIDE... WILL THIS...
Cadillac engine skid plate labor op - 12/30/2009
Can anyone help me find the labor op for an 08 Cadillac CTS lower engine plastic skid/shield plate? The part # is 15849031, group # is 8.090, I have checked the part group labor op guide but that group # is not available in it. I found labor op E1050...
Re: STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
HAVE YOU TRIED E7012--STEERING WHEEL MOUNTED SWITCH/AND OR CONTROL??
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth.
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth. THAT'S IT! Thanks, I couldn't ...
BUICK - HEATED SEAT SWITCH REPLACEMENT - LABOR OP - 01/08/2010
... R/WDO WPR & WA & E/GATE WDO REL (WHICH INCLUDES HEATED SEAT SWITCH) UNABLE TO LOCATE LABOR OP UNDER: SWITCH WINDOW RELEASE WASHER ANY ASSISTANCE APPRECIATED...
Labor Ops With Alignment allowance on GWM - 02/19/2010
I am trying to submit a lower control arm on a 06 Pont G6. The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together. I am having a lot...
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
[quote] Christalyn: I am trying to submit a lower control arm on a 06 Pont G6. The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together....
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
Thnx worked like a charm.
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
... TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY C0400-RR STATIONARY WINDOW W/WSTRIP (DOESNT CORRESPOND WITH PART GROUPS THAT SHOW) ...
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
TRY C1260.....ITS FOR FIXED OR MOVEABLE WINDOWS....TIME IS .3 FOUND IT IN SI
... are to be noted directly on the delivery receipt in the Remarks Section. Reimbursement for parts & labour will be accomplished by submission of a warranty claim. ...
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
Thanks Christalyn and Kristen for the clarification =-)
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/20/2009
Just an update: Saturn initially told me the labor op wasn't available to them that they would escalate the claim. I resubmitted after 1 week & now the claim has paid, they must have updated their system??????
AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
2008 EXPRESS VAN - VIN 1GCFG15X481204548 REPLACED PT#89024936 8.846 NOTHING IN PART TO LABOR GRP LISTING ANY SUGGESTIONS FOR A LABOR OP ???
Re: AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
Found this, if it's not the correct hose could be a closest to: Auxiliary Air Conditioning Evaporator and Auxiliary Heater Hose Replacement - Intermediate OPERATION NUMBER: D3114 LABOR TIME: 3.1 To Recover and Recharge A/C System ADD: 0.3
Can't find labor op. - 10/22/2009
We replaced a trunk air baffle valve Part #15143604 on a 2008 Chev Malibu, and can't find the labor op. please help
Re: Can't find labor op. - 10/22/2009
per epic on pt#15143604 it is a body side air outlet deflector assy (9.264 part group to labor op) ---- have you reviewed D1440 D1441 D1446 ?? hope this helps
Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/13/2009
FOUND PIP 4054C TO DRAIN AND FILL REAR AXLE FOR CLUTCH CHATTER FROM REAR AXLE, SAYS TO DRAIN AND FILL WITH SYNTHETIC FLUID LOOK FOR OPERATION CODE TO USE FOR SUBMIT THANKS
Re: Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/16/2009
I've gotten this one paid with F2003 Cover And/Or Gasket, Differential - Rear Differential - Replace and included the fluid
Re: Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/16/2009
WILL TRY USING THAT LABOR OPEATION, THANKS
Labor op for p/s system bleed - 11/18/2009
We have an 07 Saturn Outlook in our shop, concern is whine while driving &/or turning. According to doc id #2239547 it states to bleed p/s system using the mighty vac. My question is: What do I use for a labor op? The bulletin doesn't give one. Any help...
two parts, two labor ops, but switched the parts..... - 12/23/2009
I was rejected for part number incompatible for switching the parts from one labor op to another. E8434 should be "motor", E7680 "column". Both on same line. Got these two switched, but not sure the correct way to correct the issue....dumb.....dumbe...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
BRIAN.... ARE YOU WORKING WITH 2-SEPARATE LINES OR 1-LINE WITH 2-LABOR OPS ... I WOULD THINK YOU CAN JUST MANUALLY REENTER AS IT ATTACHING THE CORRECT PART TO THE CORRECT LABOR OPS //// BUT IF YOU ARE ON GLOBAL WARRANTY IF SO - NOT A CLUE, WE ARE NOT...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
Yes, two parts and two labor ops on one line. One paid with wrong part, second one rejected with wrong part. We are in WA. Still not on Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should...
STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
I HAVE A 2006 HHR ---- GMPP CLAIM WE REPLACED PT#25816513 STRNG WHL HRN SWTCH I CANT SEEM TO FIND AN "ACTUAL" LABOR OP - ONLY THE HORN REPLACEMENT H0200 AS "CLOSEST OP CODE", NOTHING UNDER SWITCH, NOTHING COMES UP THRU PART TO LABOR GUIDE... WILL THIS...
Cadillac engine skid plate labor op - 12/30/2009
Can anyone help me find the labor op for an 08 Cadillac CTS lower engine plastic skid/shield plate? The part # is 15849031, group # is 8.090, I have checked the part group labor op guide but that group # is not available in it. I found labor op E1050...
Re: STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
HAVE YOU TRIED E7012--STEERING WHEEL MOUNTED SWITCH/AND OR CONTROL??
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth.
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth. THAT'S IT! Thanks, I couldn't ...
BUICK - HEATED SEAT SWITCH REPLACEMENT - LABOR OP - 01/08/2010
... R/WDO WPR & WA & E/GATE WDO REL (WHICH INCLUDES HEATED SEAT SWITCH) UNABLE TO LOCATE LABOR OP UNDER: SWITCH WINDOW RELEASE WASHER ANY ASSISTANCE APPRECIATED...
Labor Ops With Alignment allowance on GWM - 02/19/2010
I am trying to submit a lower control arm on a 06 Pont G6. The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together. I am having a lot...
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
[quote] Christalyn: I am trying to submit a lower control arm on a 06 Pont G6. The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together....
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
Thnx worked like a charm.
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
... TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY C0400-RR STATIONARY WINDOW W/WSTRIP (DOESNT CORRESPOND WITH PART GROUPS THAT SHOW) ...
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
TRY C1260.....ITS FOR FIXED OR MOVEABLE WINDOWS....TIME IS .3 FOUND IT IN SI
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
DONT BELIEVE THAT WOULD WORK.... THIS IS A REAR/SIDE WINDOW NOT A BACK WINDOW
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
OH SORRY....MISUNDERSTOOD....THEY HAVE ONE FOR BODY SIDE WINDOW RESEALING....C0450...MIGHT BE THE CLOSEST THING....NOT SURE.....YOU GET .1- .5 FOR IT...
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
What about C0510 "R&R or Replace right rear stationary quarter glass"
A/Trans Serv Seal Kit - labor op - 03/02/2010
2007 SILVERADO - 1GBJC39K47E513965 REPLACED PT#24248579 (4.005) PART GROUP # NOT LISTED IN J&L WARRANTY GUIDE EPIC STATES AS: A/TRANS SERV SEAL KIT NOT SURE OF LABOR OP TO USE.... ANY ASST GRATEFUL
Re: A/Trans Serv Seal Kit - labor op - 03/03/2010
What was the complaint & what did the tech do? Go to the nearest part that involves this kit & use that opcode. Not sure what a "serv seal kit" is...
SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... no reprogramming done, but Tech II is involved. I've got two of these and can't think which labor op to use! Obvious "H" route situation as hours are in the 2.0 range. Any ideas? Brian...
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
ACCORDING TO SI, YOU CAN USE N9999 OR J9999 OP IF "ANY MODULE HAS ENCOUNTERED AN ANOMALY IN WHICH THE CORRECTIVE ACTION IS TO RESET THE MODULE." FOUND THIS IN SI UNDER LABOR TIME GUIDE, IN THE PREFACE SECTION UNDER ELECTRICAL AND POWERTRAIN CONTROLS -...
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/08/2008
Thanks Michelle, I'd forgotten about those labor ops!
OPEN BUT EXPIRED RECALLS ??? - 12/08/2008
I HAVE A ENTERPRISE RENTAL VEHICLE IN THE SHOP, FOR AN UNRELATED CONCERN TO THE RECALL - BUT IT SHOWS #07255 "OPEN" BUT EXPIRED 10/31/08..... CAN WE STILL PERFORM ?, HOW DO YOU CLEAR ?, WHAT IF CUSTOMER HAS A PROBLEM LATER ON WITH THIS CONCERN ?
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
I am inclined to say it would be rejected since it has expired. Anyone else agree?
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
I also believe that this would reject if performed after the expiration. I think they will adventually close them all after the expire date whether or not they have been performed.
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
being as this could possiably cause engine damage I would contact AVM and see if would approve.
U.B.E.C LABOR OP ??? - 01/06/2009
LOOKING FOR A LABOR OP ON A 2007 EXPRESS FOR THE U.B.E.C.
Re: U.B.E.C LABOR OP ??? - 01/07/2009
I think you're looking for: Block Assembly, Wiring Harness Junction - Engine - Replace OPERATION NUMBER: N1730 LABOR TIME: 0.5 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 It's...
Re: U.B.E.C LABOR OP ??? - 01/09/2009
I've found blocks do not cross reference anywhere. I use the wiring and connector opcode(s). get oh autho'd if you need and I Hroute it. Pays everytime.
CRANKCASE TUBE "LOOSE" - LABOR OP ???? - 01/19/2009
2008 GMC SAVANA - VIN#1GTGG25C781171133 REMOVED ENGINE COVER TO REINSTALL "LOOSE" CRANKCASE TUBE AT VALVE COVER CAUSING INTAKE LEAK
DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
2004 CADILLAC SRX (1GYEE63A940172123)-- PT#89058605 BUSHING REPLACED FRONT DIFFERENTIAL BUSHING HAVING PROBLEM LOCATING CORRECT LABOR OP (GMPP CLAIM)
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
Being as it is GMPP think I would give them a call.possiably F0040.you can talk to a real person at 1-800-631-5590
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
The closest I could find was E2180. There's nothing specific in the LTG. Brian
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
I FOUND THIS ON J&L'S TOOLS SECTION. Part Group Labor Op 05.381 E2180 frt 05.381 E4187 rear
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Isn't there a recent product safety recall on this? Recall #08178B - does that apply?
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Oh wait! I think the recall is to replace the bushing within the shifter assembly - oops! Sorry!
EVAP VENT VALVE LABOR OP - 02/18/2009
WE ARE WORKING ON A 2007 SILVERADO 1/2 TON REPLACEMENT OF EVAP VENT VALVE SOLENOID LABOR OP J6441. ALL OF A SUDDEN THAT LABOR OP DOES NOT APPLY TO VEHICLE? HAS ANYONE ELSE SEEN THIS? AND DOES ANYONE KNOW WHAT THE NEW LABOR OP IS? THANKS
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Double check which body style you're working on and which you looked up. J6441 is the labor op for the 07 Classic style and J6400 is for the 07 New body style. I think they just do this to confuse us!!! LOL
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
THANK YOU! ALSO DOES ANYONE KNOW OF A NEW LIST OF COVERED LABOR OPS FOR POWERTRAIN? J3390 IS NOT ON THE LIST, HOWEVER WE SUBMITTED TO GMPP AND IT REJECTED. MY REP SAYS IT IS NOW COVERED UNDER POWERTRAIN. HOW MANY MORE HAVE THEY CHANGED?
DONT BELIEVE THAT WOULD WORK.... THIS IS A REAR/SIDE WINDOW NOT A BACK WINDOW
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
OH SORRY....MISUNDERSTOOD....THEY HAVE ONE FOR BODY SIDE WINDOW RESEALING....C0450...MIGHT BE THE CLOSEST THING....NOT SURE.....YOU GET .1- .5 FOR IT...
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
What about C0510 "R&R or Replace right rear stationary quarter glass"
A/Trans Serv Seal Kit - labor op - 03/02/2010
2007 SILVERADO - 1GBJC39K47E513965 REPLACED PT#24248579 (4.005) PART GROUP # NOT LISTED IN J&L WARRANTY GUIDE EPIC STATES AS: A/TRANS SERV SEAL KIT NOT SURE OF LABOR OP TO USE.... ANY ASST GRATEFUL
Re: A/Trans Serv Seal Kit - labor op - 03/03/2010
What was the complaint & what did the tech do? Go to the nearest part that involves this kit & use that opcode. Not sure what a "serv seal kit" is...
SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... no reprogramming done, but Tech II is involved. I've got two of these and can't think which labor op to use! Obvious "H" route situation as hours are in the 2.0 range. Any ideas? Brian...
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
ACCORDING TO SI, YOU CAN USE N9999 OR J9999 OP IF "ANY MODULE HAS ENCOUNTERED AN ANOMALY IN WHICH THE CORRECTIVE ACTION IS TO RESET THE MODULE." FOUND THIS IN SI UNDER LABOR TIME GUIDE, IN THE PREFACE SECTION UNDER ELECTRICAL AND POWERTRAIN CONTROLS -...
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/08/2008
Thanks Michelle, I'd forgotten about those labor ops!
OPEN BUT EXPIRED RECALLS ??? - 12/08/2008
I HAVE A ENTERPRISE RENTAL VEHICLE IN THE SHOP, FOR AN UNRELATED CONCERN TO THE RECALL - BUT IT SHOWS #07255 "OPEN" BUT EXPIRED 10/31/08..... CAN WE STILL PERFORM ?, HOW DO YOU CLEAR ?, WHAT IF CUSTOMER HAS A PROBLEM LATER ON WITH THIS CONCERN ?
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
I am inclined to say it would be rejected since it has expired. Anyone else agree?
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
I also believe that this would reject if performed after the expiration. I think they will adventually close them all after the expire date whether or not they have been performed.
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
being as this could possiably cause engine damage I would contact AVM and see if would approve.
U.B.E.C LABOR OP ??? - 01/06/2009
LOOKING FOR A LABOR OP ON A 2007 EXPRESS FOR THE U.B.E.C.
Re: U.B.E.C LABOR OP ??? - 01/07/2009
I think you're looking for: Block Assembly, Wiring Harness Junction - Engine - Replace OPERATION NUMBER: N1730 LABOR TIME: 0.5 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 It's...
Re: U.B.E.C LABOR OP ??? - 01/09/2009
I've found blocks do not cross reference anywhere. I use the wiring and connector opcode(s). get oh autho'd if you need and I Hroute it. Pays everytime.
CRANKCASE TUBE "LOOSE" - LABOR OP ???? - 01/19/2009
2008 GMC SAVANA - VIN#1GTGG25C781171133 REMOVED ENGINE COVER TO REINSTALL "LOOSE" CRANKCASE TUBE AT VALVE COVER CAUSING INTAKE LEAK
DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
2004 CADILLAC SRX (1GYEE63A940172123)-- PT#89058605 BUSHING REPLACED FRONT DIFFERENTIAL BUSHING HAVING PROBLEM LOCATING CORRECT LABOR OP (GMPP CLAIM)
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
Being as it is GMPP think I would give them a call.possiably F0040.you can talk to a real person at 1-800-631-5590
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
The closest I could find was E2180. There's nothing specific in the LTG. Brian
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
I FOUND THIS ON J&L'S TOOLS SECTION. Part Group Labor Op 05.381 E2180 frt 05.381 E4187 rear
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Isn't there a recent product safety recall on this? Recall #08178B - does that apply?
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Oh wait! I think the recall is to replace the bushing within the shifter assembly - oops! Sorry!
EVAP VENT VALVE LABOR OP - 02/18/2009
WE ARE WORKING ON A 2007 SILVERADO 1/2 TON REPLACEMENT OF EVAP VENT VALVE SOLENOID LABOR OP J6441. ALL OF A SUDDEN THAT LABOR OP DOES NOT APPLY TO VEHICLE? HAS ANYONE ELSE SEEN THIS? AND DOES ANYONE KNOW WHAT THE NEW LABOR OP IS? THANKS
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Double check which body style you're working on and which you looked up. J6441 is the labor op for the 07 Classic style and J6400 is for the 07 New body style. I think they just do this to confuse us!!! LOL
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
THANK YOU! ALSO DOES ANYONE KNOW OF A NEW LIST OF COVERED LABOR OPS FOR POWERTRAIN? J3390 IS NOT ON THE LIST, HOWEVER WE SUBMITTED TO GMPP AND IT REJECTED. MY REP SAYS IT IS NOW COVERED UNDER POWERTRAIN. HOW MANY MORE HAVE THEY CHANGED?
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Check out Doc #1879343. I saved a copy on my desktop for the powertrain labor opcodes.
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I HAVE THAT ONE TOO. I WAS JUST WONDERING IF ANYONE KNEW OF AN UPDATED VERSION
PIGTAIL CONNECTOR LABOR OP ??? - 02/18/2009
2006 SATURN ION -- REPLACED PT#88988308 CONNECTOR AT LEFT FRONT SEATBELT PRETENSIONER..... I TRIED N6622 & IT REJECTED
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I ALWAYS GO IN BY VIN# OF EACH VEHICLE - THEN: LTG COVERAGE CODES INTRO POWERTRAIN COVERAGE CODES
Re: PIGTAIL CONNECTOR LABOR OP ??? - 02/19/2009
I think I'd try: Occupant Safety Wiring and/or Connector Repair or Replacement OPERATION NUMBER: N6624 - Specifically says that it includes seat belts
OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
2007 EXPRESS CARGO VAN - 1GCHG35U871169991 REPLACED PT#24212052 I CODED AS K7324 6.0 .... IT REJECTED - IVE CHECKED PART TO LABOR -- I AM UNABLE TO SEE WHAT I AM MISSING
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
LOOKING AT THE VIS I SEE THAT IT SHOULD BE AN AUTH B BECAUSE YOU'VE DONE 2 K LABOR OPS IN FEBRUARY. THE POWER TRAIN WARRANTY IS SHOWING THE LABOR OP, SO IT SHOULD BE FINE. WHAT WAS THE REJECT CODE?
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
BECKY --- REJECT CODE WAS "LD-LABOR OP DOES NOT APPLY TO VEHICLE (LABOR TIME)"
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
ACCORDING TO THE VIS THIS UNIT HAS AN MT1/4L80E TRANNY AND YOU HAVE THE LABOR OP FOR A 4L60E TRANNY.
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
2007 AVEO -- KL1TG56657B186822 REPLACED PT#96801392 .. I CODES FOR K5120 .2 - TECH STATING THAT CANT POSSIBLY BE CORRECT, BUT I DONT SEE ANYTHING ELSE
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
Looks fine to me.
Re: ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
will have to use op code from 98 model year as labor time guide only goes back 10yrs.would use N2220 switch- engine oil pressure sender-replace.
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
I agree with Ken. What time does the tech think he should get?
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/10/2009
That seems to be the only labor op. Aren't techs fun!?
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
WHERE DO I GET "EXPLANATION OF LPO CODES" AS YOU HAVE STATED (MT1 = 4L80E)--- I STILL AM UNABLE TO LOCATE ANYTHING FOR THE CORRECT LABOR OP
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
i got the mt1 definition from my parts dept. the parts catalog will tell you what the tranny is. i cheat and rely on my parts dept for a lot of those type of things because I can't find them anywhere either.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... SEE NOTHING FOR (OUTPUT ASM-OUTPUT (4 PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... THE PHONE TO DBC, ALTHOUGH THEY AREN'T ANY SMARTER THAN US, I'D MAKE THEM GIVE ME EITHER A LABOR OP OR "CLOSEST TO" THEN H ROUTE WITH THIER NAME AND THE CASE # SO YOUR AVM CAN SEE YOU'VE JUMPED THROUGH THE HOOPS AND YOU'RE LAYING IT IN HIS/HER LAP. I...
PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
2008 HHR - 3GNDA53P38S598620 INSTALLED PART#25791042 GRP 15.506 (GRP NOT LISTED IN J&L) NOTHING COMES UP UNDER "FILM" OR "PROTECTIVE" EPIC STATES: FILM-RR S/D TR PNL PROTV ANY ASSIST GREATLY APPRECIATED
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
ISN'T THERE A BULLETIN OR SOMETHING ON THAT? CAN'T REMEMBER OFF THE TOP OF MY HEAD, I'LL CHECK IT OUT AND SEE
2009 Warranty Operations Manual - 03/16/2009
Please check the date on your latest Warranty Operations Manual that you received with the March edition of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may...
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before.
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
[quote] Mark: I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before. [/quote] I got ours paid with this opcode...
SHIFT LEVER LABOR OP CONFUSION - 03/23/2009
2007 AVEO -- KL1TG56657B186822 WE REPLACED PT#1738089 A/T GEAR SHIFT LEVER... ALL I HAVE BEEN ABLE TO COME UP WITH IS K5120 .2 (BUT) TECH SAYS HE HAD TO FOLLOW DOC#1724494 WHICH TAKES ALOT MORE TIME ---- ANY ASST APPRECIATED
Check out Doc #1879343. I saved a copy on my desktop for the powertrain labor opcodes.
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I HAVE THAT ONE TOO. I WAS JUST WONDERING IF ANYONE KNEW OF AN UPDATED VERSION
PIGTAIL CONNECTOR LABOR OP ??? - 02/18/2009
2006 SATURN ION -- REPLACED PT#88988308 CONNECTOR AT LEFT FRONT SEATBELT PRETENSIONER..... I TRIED N6622 & IT REJECTED
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I ALWAYS GO IN BY VIN# OF EACH VEHICLE - THEN: LTG COVERAGE CODES INTRO POWERTRAIN COVERAGE CODES
Re: PIGTAIL CONNECTOR LABOR OP ??? - 02/19/2009
I think I'd try: Occupant Safety Wiring and/or Connector Repair or Replacement OPERATION NUMBER: N6624 - Specifically says that it includes seat belts
OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
2007 EXPRESS CARGO VAN - 1GCHG35U871169991 REPLACED PT#24212052 I CODED AS K7324 6.0 .... IT REJECTED - IVE CHECKED PART TO LABOR -- I AM UNABLE TO SEE WHAT I AM MISSING
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
LOOKING AT THE VIS I SEE THAT IT SHOULD BE AN AUTH B BECAUSE YOU'VE DONE 2 K LABOR OPS IN FEBRUARY. THE POWER TRAIN WARRANTY IS SHOWING THE LABOR OP, SO IT SHOULD BE FINE. WHAT WAS THE REJECT CODE?
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
BECKY --- REJECT CODE WAS "LD-LABOR OP DOES NOT APPLY TO VEHICLE (LABOR TIME)"
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
ACCORDING TO THE VIS THIS UNIT HAS AN MT1/4L80E TRANNY AND YOU HAVE THE LABOR OP FOR A 4L60E TRANNY.
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
2007 AVEO -- KL1TG56657B186822 REPLACED PT#96801392 .. I CODES FOR K5120 .2 - TECH STATING THAT CANT POSSIBLY BE CORRECT, BUT I DONT SEE ANYTHING ELSE
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
Looks fine to me.
Re: ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
will have to use op code from 98 model year as labor time guide only goes back 10yrs.would use N2220 switch- engine oil pressure sender-replace.
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
I agree with Ken. What time does the tech think he should get?
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/10/2009
That seems to be the only labor op. Aren't techs fun!?
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
WHERE DO I GET "EXPLANATION OF LPO CODES" AS YOU HAVE STATED (MT1 = 4L80E)--- I STILL AM UNABLE TO LOCATE ANYTHING FOR THE CORRECT LABOR OP
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
i got the mt1 definition from my parts dept. the parts catalog will tell you what the tranny is. i cheat and rely on my parts dept for a lot of those type of things because I can't find them anywhere either.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... SEE NOTHING FOR (OUTPUT ASM-OUTPUT (4 PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... THE PHONE TO DBC, ALTHOUGH THEY AREN'T ANY SMARTER THAN US, I'D MAKE THEM GIVE ME EITHER A LABOR OP OR "CLOSEST TO" THEN H ROUTE WITH THIER NAME AND THE CASE # SO YOUR AVM CAN SEE YOU'VE JUMPED THROUGH THE HOOPS AND YOU'RE LAYING IT IN HIS/HER LAP. I...
PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
2008 HHR - 3GNDA53P38S598620 INSTALLED PART#25791042 GRP 15.506 (GRP NOT LISTED IN J&L) NOTHING COMES UP UNDER "FILM" OR "PROTECTIVE" EPIC STATES: FILM-RR S/D TR PNL PROTV ANY ASSIST GREATLY APPRECIATED
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
ISN'T THERE A BULLETIN OR SOMETHING ON THAT? CAN'T REMEMBER OFF THE TOP OF MY HEAD, I'LL CHECK IT OUT AND SEE
2009 Warranty Operations Manual - 03/16/2009
Please check the date on your latest Warranty Operations Manual that you received with the March edition of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may...
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before.
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
[quote] Mark: I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before. [/quote] I got ours paid with this opcode...
SHIFT LEVER LABOR OP CONFUSION - 03/23/2009
2007 AVEO -- KL1TG56657B186822 WE REPLACED PT#1738089 A/T GEAR SHIFT LEVER... ALL I HAVE BEEN ABLE TO COME UP WITH IS K5120 .2 (BUT) TECH SAYS HE HAD TO FOLLOW DOC#1724494 WHICH TAKES ALOT MORE TIME ---- ANY ASST APPRECIATED
Re: SHIFT LEVER LABOR OP CONFUSION - 03/24/2009
POSSIBLY C2795 .3 WHAT KIND OF TIME DOES HE THINK HE NEEDS???
Re: SHIFT LEVER LABOR OP CONFUSION - 03/30/2009
... to show/specify why he needs extra time and it would have to be approved by your Service Mgr. Hope this helps...
Labor Op Z7091 question - 04/03/2009
I have a claim to process using Z7091, but can't find the info regarding this one. Do I get .2 Admin? Is a "G" auth required? Is this an "H" route claim? Help! Brian (it must be Friday....)
Re: Labor Op Z7091 question - 04/03/2009
I havent seen where we can claim any admin time & I have never put a G-auth - but I do h-route them General Motors Dealership Empowerment Process Labor Operation Guidelines !!
Re: Labor Op Z7091 question - 04/03/2009
Thanks Rhonda, That's what I'll do!!
Re: Labor Op Z7091 question - 04/13/2009
Bulletin reference: 05-00-89-055 - GM Dealer Empowerment Program and Goodwill Procedures
correct labor op - 05/20/2009
HELP! I cannot seem to find the correct labor op for an 2008 Hummer H2 steering wheel position sensor. I have checked SI, J&L's part group to labor op section & the DBC. HELP!
Re: correct labor op - 05/21/2009
I don't see one in the time guide so use the closest labor op and H-route it to your rep.
Re: correct labor op - 05/21/2009
I would also fill out a labor time feedback in SI and let your rep know that you did, when you send the claim.
HEADLAMP OP CODE - 06/02/2009
2008 MALIBU HYBRID 1G1ZF57538F250810 LEFT FRONT HEADLAMP REPLACEMENT PT#25984638 (GRP#2.725) REJECTED FOR LO#B7289 .7 UNABLE TO SEE WHAT I AM OVERLOOKING ON THIS ONE
Re: HEADLAMP OP CODE - 06/02/2009
lOOKS CORRECT FROM THIS SIDE OF THE COUNTRY TOO! mAYBE A SYSTEM GLITCH?
Re: HEADLAMP OP CODE - 06/03/2009
I ran a VIS and the merchandising model is 1ZF69, when the 4th character is a 5 or a 6 I beleive it is considered a classic, which in this case only pays .5 for B7289.
Re: HEADLAMP OP CODE - 06/03/2009
Saturn refinish labor op - 06/10/2009
We have to refinish all 4 wheel wells on an 07 Saturn Relay. The only labor ops I can find is for the fenders, does anyone know of a closer labor op?
LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
2004 TAHOE - VIN 1GNEC13V84J237935 GMPP CLAIM WHICH I TRIED C7515 (REJECTED NOT COVERED) I WOULD THINK A SEAT LATCH WOULD BE COVERED, SO I WAS THINKING MAYBE THERE IS ANOTHER LO I SHOULD BE USING.... ANY SUGGESTIONS ?? OR IS THIS CORRECT & JUST NOT COVERED ...
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
LATCH LABOR OP ?? - 06/23/2009
I AM TRYING TO FIND A LABOR OP FOR... PT#12478359 R/SEAT #2 LOAD FLOOR LATCH ON A 2004 TAHOE 1GNEC13V84J237935 -- IM STUMPED
Re: LATCH LABOR OP ?? - 06/23/2009
WHY DO THEY MAKE THINGS SO HARD TO FIND? I CANT FIND ANYTHING EITHER. MAYBE YOUR PARTS DEPT CAN GET YOU A PICTURE. THAT SOMETIMES HELPS
Re: LATCH LABOR OP ?? - 06/24/2009
This is my post on the Forum for the tutorial
Re: LATCH LABOR OP ?? - 06/24/2009
... idea of the part too, but it sounds like these might be it --or at least a good "closest to" option....
Re: LATCH LABOR OP ?? - 06/24/2009
[quote] Steve: This is my post on the Forum for the tutorial [/quote] Wow, that was easy.
Re: LATCH LABOR OP ?? - 06/25/2009
I WOULD TRY C7390 FOLDING SECOND SEAT RELEASE HANDLE. H ROUT TO DVM WITH CLOSEST LABOR OP.
Help finding opcode for G8 - 07/21/2009
... He replaced the CS balancer and then the serpentine belt collateral damage. I submitted this with opcode J0720 for 1.2 and it rejected for labor op does not apply to vehicle. After looking at it again, I saw Engine Code W doesn't have the CS balancer...
Re: Help finding opcode for G8 - 07/22/2009
Anyone have any ideas?
Re: Help finding opcode for G8 - 07/22/2009
What is the part group number?
POSSIBLY C2795 .3 WHAT KIND OF TIME DOES HE THINK HE NEEDS???
Re: SHIFT LEVER LABOR OP CONFUSION - 03/30/2009
... to show/specify why he needs extra time and it would have to be approved by your Service Mgr. Hope this helps...
Labor Op Z7091 question - 04/03/2009
I have a claim to process using Z7091, but can't find the info regarding this one. Do I get .2 Admin? Is a "G" auth required? Is this an "H" route claim? Help! Brian (it must be Friday....)
Re: Labor Op Z7091 question - 04/03/2009
I havent seen where we can claim any admin time & I have never put a G-auth - but I do h-route them General Motors Dealership Empowerment Process Labor Operation Guidelines !!
Re: Labor Op Z7091 question - 04/03/2009
Thanks Rhonda, That's what I'll do!!
Re: Labor Op Z7091 question - 04/13/2009
Bulletin reference: 05-00-89-055 - GM Dealer Empowerment Program and Goodwill Procedures
correct labor op - 05/20/2009
HELP! I cannot seem to find the correct labor op for an 2008 Hummer H2 steering wheel position sensor. I have checked SI, J&L's part group to labor op section & the DBC. HELP!
Re: correct labor op - 05/21/2009
I don't see one in the time guide so use the closest labor op and H-route it to your rep.
Re: correct labor op - 05/21/2009
I would also fill out a labor time feedback in SI and let your rep know that you did, when you send the claim.
HEADLAMP OP CODE - 06/02/2009
2008 MALIBU HYBRID 1G1ZF57538F250810 LEFT FRONT HEADLAMP REPLACEMENT PT#25984638 (GRP#2.725) REJECTED FOR LO#B7289 .7 UNABLE TO SEE WHAT I AM OVERLOOKING ON THIS ONE
Re: HEADLAMP OP CODE - 06/02/2009
lOOKS CORRECT FROM THIS SIDE OF THE COUNTRY TOO! mAYBE A SYSTEM GLITCH?
Re: HEADLAMP OP CODE - 06/03/2009
I ran a VIS and the merchandising model is 1ZF69, when the 4th character is a 5 or a 6 I beleive it is considered a classic, which in this case only pays .5 for B7289.
Re: HEADLAMP OP CODE - 06/03/2009
Saturn refinish labor op - 06/10/2009
We have to refinish all 4 wheel wells on an 07 Saturn Relay. The only labor ops I can find is for the fenders, does anyone know of a closer labor op?
LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
2004 TAHOE - VIN 1GNEC13V84J237935 GMPP CLAIM WHICH I TRIED C7515 (REJECTED NOT COVERED) I WOULD THINK A SEAT LATCH WOULD BE COVERED, SO I WAS THINKING MAYBE THERE IS ANOTHER LO I SHOULD BE USING.... ANY SUGGESTIONS ?? OR IS THIS CORRECT & JUST NOT COVERED ...
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
LATCH LABOR OP ?? - 06/23/2009
I AM TRYING TO FIND A LABOR OP FOR... PT#12478359 R/SEAT #2 LOAD FLOOR LATCH ON A 2004 TAHOE 1GNEC13V84J237935 -- IM STUMPED
Re: LATCH LABOR OP ?? - 06/23/2009
WHY DO THEY MAKE THINGS SO HARD TO FIND? I CANT FIND ANYTHING EITHER. MAYBE YOUR PARTS DEPT CAN GET YOU A PICTURE. THAT SOMETIMES HELPS
Re: LATCH LABOR OP ?? - 06/24/2009
This is my post on the Forum for the tutorial
Re: LATCH LABOR OP ?? - 06/24/2009
... idea of the part too, but it sounds like these might be it --or at least a good "closest to" option....
Re: LATCH LABOR OP ?? - 06/24/2009
[quote] Steve: This is my post on the Forum for the tutorial [/quote] Wow, that was easy.
Re: LATCH LABOR OP ?? - 06/25/2009
I WOULD TRY C7390 FOLDING SECOND SEAT RELEASE HANDLE. H ROUT TO DVM WITH CLOSEST LABOR OP.
Help finding opcode for G8 - 07/21/2009
... He replaced the CS balancer and then the serpentine belt collateral damage. I submitted this with opcode J0720 for 1.2 and it rejected for labor op does not apply to vehicle. After looking at it again, I saw Engine Code W doesn't have the CS balancer...
Re: Help finding opcode for G8 - 07/22/2009
Anyone have any ideas?
Re: Help finding opcode for G8 - 07/22/2009
What is the part group number?
Re: Help finding opcode for G8 - 07/22/2009
Good luck, they missed half the LTG in the G8 so you almost always have to use a semi relevant labor op and h route it to your rep. Now there is not much since in fixing it as they will soon be the caprice, sorry Chevy folks its yours now.
Re: Help finding opcode for G8 - 07/22/2009
Resubmit for primary tensioner and h route.
Re: Help finding opcode for G8 - 07/24/2009
What part #s were they?
Re: Help finding opcode for G8 - 07/29/2009
Crankshaft balancer 12620556, belt 92068285 and bolt 12557840
2004 TAHOE LABOR OPS - 07/30/2009
... OFF, ALL WE HAD TO DO IS RESOLDER A TERMINAL ON GLASS "WOULD THIS BE COVERED BY GMPP" ??? LABOR OP ??? ---- ALSO SAME VEHICLE: WE REPLACED A BROKEN LATCH PT#12478359 LATCH R/SEAT #2 LOAD FLOOR GP 16.716 ... UNABLE TO LOCATE LABOR OP ------ PLEASE ASSIST...
Re: 2004 TAHOE LABOR OPS - 07/31/2009
For the soldering of the rear window I think I'd use a wiring repair labor op. - the HVAC one says it includes rear glass defroster. For the seat anchor check one of these: C7484 Bracket, Rear Seat Front Pivot Floor - Replace C7486 Arm, Rear Seat...
Re: 2004 TAHOE LABOR OPS - 07/31/2009
I use labor op N6642 and have to h-route it to my GMPP rep for payment.
Re: 2004 TAHOE LABOR OPS - 07/31/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3 Don't know if it is covered by GMPP.
Re: UBEC LABOR OP ??? - 08/05/2009
We replaced a UBEC on a chevy a few weeks ago. I used labor op N1730-- Block Assy wiring harness.
BUICK - UBEC LABOR OP ??? - 08/04/2009
PT#15265207 UBEC --- UNABLE TO GET INTO EPIC SCREEN AT THIS TIME , NOT FINDING ANYTHING UNDER UBEC THRU SI --- 2005 BUICK LACROSSE 4DR SDN CLX
RUNNING BOARD LABOR OP FOR REFINISH ??? - 08/19/2009
2006 CHEV SSR 1GCFS14H96B121841 SUBLET TO PAINT SHOP TO REFINSH LEFT & RIGHT RUNNING BOARDS, UNABLE TO LOCATE A CORRECT OP CODE
Re: RUNNING BOARD LABOR OP FOR REFINISH ??? - 08/20/2009
I think you could get away with the A1046 and A1047 for rocker panel labor ops. I think they are one and the same on SSR's,
P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/28/2009
2007 COBALT -- 1G1AL15F077397248 PT#20763801 P/S ASSIST MOTOR REPLACEMENT UNABLE TO LOCATE LABOR OP, HAVE CHECKED PART GRP TO LABOR GUIDE, CHECKED EPIC, ..... HELP PLEASE
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/31/2009
THIS MAY NOT HELP A LOT,BUT THERE IS A BULLENTIN,#07-02-32-007B, IT GIVES OP CODE E8434 FOR REPLACEMENT OF POWER STEERING ASSIST MOTOR FOR COLBALT BUT SAYS TO USE PUBLISHED TIME, ONLY PROBLEM IS, LABOR OP IS NOT LISTED IN LTG
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
Please let us know what the solution to this labor op is, we also have the same issue. Found the labor op. but it is not in the labor time guide thanks
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
... IS NEC. FOR REPLACEMENT OF THE PS ASSIST MOTOR. I WOULD SUGGEST TRYING THE E7680 STEERING COLUMN OP. AND A FAIR AMOUNT OF OLH TIME FOR THE MOTOR WITH AN EXPLAINATION AS WHY DOCUMENTED....
2006 CADILLAC XLR -- LABOR OP ?? - 09/18/2009
2006 CADILLAC XLR - VIN # 1G6YV36A265603536 REAR DIFFERENTIAL SEAL LEAKING, REPLACED PT#89047964 - PER EPIC "MAIN SHF SEAL RET (ORING) SEAL" - PT TO GRP #4.399 .... UNABLE TO LOCATE LABOR OP ???
Re: 2006 CADILLAC XLR -- LABOR OP ?? - 09/19/2009
See if any of these are what you need. You might have go with a closest labor op. F2004: Cover And/Or Gasket, Differential - Rear Differential - Right - Replace F2005: Cover And/Or Gasket, Differential - Rear Differential - Left - Replace F2006: Cover...
Part Option discrepancy as reg. Warranty - 09/21/2009
Just wondering where it shows to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to...
Re: Part Option descrpancy as reg. Warranty - 09/22/2009
I think the difference is a part option descrepancey would be like the wrong color floor mats in the veh. and a transportation claim would be missing floor mats.
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
I HAVE A 2003 CORVETTE -- WE REPLACED PT#12189556 / EPIC STATES THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS IS ...
Re: 2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
I would suggest using the wiring repair op code N6636 with 0.5 labor and any other labor needed in OLH and H-route.
Open Repair Orders - 09/25/2007
The only time the repair order should be kept open is when the vehicle remains in the shop, i.e.odometer replacement, car cannot be driven, or if driving the vehicle will cause further damage. The Dealer Policy Manual does state that the claim must...
NPF ops - 10/22/2007
... VIN, the customers complaint and what the tech found. Problem #1 - LD comes back saying the op isn't listed for the vehicle. Did you build the vehicle in the LTG and make sure it was listed? If using an incorrect op for the vehicle it will reject like...
Labor Op Time Change - 10/23/2007
... effective October 9, 2007 for the 2005-2007 Dodge Caravan and Chrysler Town & Country. The labor operation, 19-00-01-05, previously paid 3.1 hours. The time was reduced due to an improved and simplified service procedure for the remove and install of...
Good luck, they missed half the LTG in the G8 so you almost always have to use a semi relevant labor op and h route it to your rep. Now there is not much since in fixing it as they will soon be the caprice, sorry Chevy folks its yours now.
Re: Help finding opcode for G8 - 07/22/2009
Resubmit for primary tensioner and h route.
Re: Help finding opcode for G8 - 07/24/2009
What part #s were they?
Re: Help finding opcode for G8 - 07/29/2009
Crankshaft balancer 12620556, belt 92068285 and bolt 12557840
2004 TAHOE LABOR OPS - 07/30/2009
... OFF, ALL WE HAD TO DO IS RESOLDER A TERMINAL ON GLASS "WOULD THIS BE COVERED BY GMPP" ??? LABOR OP ??? ---- ALSO SAME VEHICLE: WE REPLACED A BROKEN LATCH PT#12478359 LATCH R/SEAT #2 LOAD FLOOR GP 16.716 ... UNABLE TO LOCATE LABOR OP ------ PLEASE ASSIST...
Re: 2004 TAHOE LABOR OPS - 07/31/2009
For the soldering of the rear window I think I'd use a wiring repair labor op. - the HVAC one says it includes rear glass defroster. For the seat anchor check one of these: C7484 Bracket, Rear Seat Front Pivot Floor - Replace C7486 Arm, Rear Seat...
Re: 2004 TAHOE LABOR OPS - 07/31/2009
I use labor op N6642 and have to h-route it to my GMPP rep for payment.
Re: 2004 TAHOE LABOR OPS - 07/31/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3 Don't know if it is covered by GMPP.
Re: UBEC LABOR OP ??? - 08/05/2009
We replaced a UBEC on a chevy a few weeks ago. I used labor op N1730-- Block Assy wiring harness.
BUICK - UBEC LABOR OP ??? - 08/04/2009
PT#15265207 UBEC --- UNABLE TO GET INTO EPIC SCREEN AT THIS TIME , NOT FINDING ANYTHING UNDER UBEC THRU SI --- 2005 BUICK LACROSSE 4DR SDN CLX
RUNNING BOARD LABOR OP FOR REFINISH ??? - 08/19/2009
2006 CHEV SSR 1GCFS14H96B121841 SUBLET TO PAINT SHOP TO REFINSH LEFT & RIGHT RUNNING BOARDS, UNABLE TO LOCATE A CORRECT OP CODE
Re: RUNNING BOARD LABOR OP FOR REFINISH ??? - 08/20/2009
I think you could get away with the A1046 and A1047 for rocker panel labor ops. I think they are one and the same on SSR's,
P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/28/2009
2007 COBALT -- 1G1AL15F077397248 PT#20763801 P/S ASSIST MOTOR REPLACEMENT UNABLE TO LOCATE LABOR OP, HAVE CHECKED PART GRP TO LABOR GUIDE, CHECKED EPIC, ..... HELP PLEASE
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/31/2009
THIS MAY NOT HELP A LOT,BUT THERE IS A BULLENTIN,#07-02-32-007B, IT GIVES OP CODE E8434 FOR REPLACEMENT OF POWER STEERING ASSIST MOTOR FOR COLBALT BUT SAYS TO USE PUBLISHED TIME, ONLY PROBLEM IS, LABOR OP IS NOT LISTED IN LTG
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
Please let us know what the solution to this labor op is, we also have the same issue. Found the labor op. but it is not in the labor time guide thanks
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
... IS NEC. FOR REPLACEMENT OF THE PS ASSIST MOTOR. I WOULD SUGGEST TRYING THE E7680 STEERING COLUMN OP. AND A FAIR AMOUNT OF OLH TIME FOR THE MOTOR WITH AN EXPLAINATION AS WHY DOCUMENTED....
2006 CADILLAC XLR -- LABOR OP ?? - 09/18/2009
2006 CADILLAC XLR - VIN # 1G6YV36A265603536 REAR DIFFERENTIAL SEAL LEAKING, REPLACED PT#89047964 - PER EPIC "MAIN SHF SEAL RET (ORING) SEAL" - PT TO GRP #4.399 .... UNABLE TO LOCATE LABOR OP ???
Re: 2006 CADILLAC XLR -- LABOR OP ?? - 09/19/2009
See if any of these are what you need. You might have go with a closest labor op. F2004: Cover And/Or Gasket, Differential - Rear Differential - Right - Replace F2005: Cover And/Or Gasket, Differential - Rear Differential - Left - Replace F2006: Cover...
Part Option discrepancy as reg. Warranty - 09/21/2009
Just wondering where it shows to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to...
Re: Part Option descrpancy as reg. Warranty - 09/22/2009
I think the difference is a part option descrepancey would be like the wrong color floor mats in the veh. and a transportation claim would be missing floor mats.
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
I HAVE A 2003 CORVETTE -- WE REPLACED PT#12189556 / EPIC STATES THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS IS ...
Re: 2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
I would suggest using the wiring repair op code N6636 with 0.5 labor and any other labor needed in OLH and H-route.
Open Repair Orders - 09/25/2007
The only time the repair order should be kept open is when the vehicle remains in the shop, i.e.odometer replacement, car cannot be driven, or if driving the vehicle will cause further damage. The Dealer Policy Manual does state that the claim must...
NPF ops - 10/22/2007
... VIN, the customers complaint and what the tech found. Problem #1 - LD comes back saying the op isn't listed for the vehicle. Did you build the vehicle in the LTG and make sure it was listed? If using an incorrect op for the vehicle it will reject like...
Labor Op Time Change - 10/23/2007
... effective October 9, 2007 for the 2005-2007 Dodge Caravan and Chrysler Town & Country. The labor operation, 19-00-01-05, previously paid 3.1 hours. The time was reduced due to an improved and simplified service procedure for the remove and install of...
Related LOPs - 10/23/2007
Eligible related operations are now populated within QuickLOP. Enter the VIN or vehicle line and model year, select the labor operation search feature and enter the recall number; the system will then populate the applicable recall labor operations. Select...
Sunday opening - 11/19/2007
Tim, I was in Western Canada in B.C. We were open 6 days a week from 7am 'til 9pm, except Sunday, 9am 'til 5pm. Got one weekend off per month! Bloody brutal!
Power Train Labor Ops - 11/19/2007
Are the power train labor ops going to posted in the labor time guide in the same fashion as the sublet "S".Probably should have been a little clearer.when you look up a labor op will it have for example a "P" as it does now for "E for emmisons "D" f...
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
LOCATING OP CODE - 12/03/2007
TRYING TO CODE FOR: REPLACEMENT OF "ACCELERATOR PEDAL POSITION SENSOR" WITH CRANKSHAFT POSITION RELEARN..... UNABLE TO LOCATE AN OP CODE !!!! WHAT ELSE COULD IT BE CALLED ?? 2006 CHEV COLORADO VIN#1GCCS148968113646 PART #10376526
Converter Labor Operation - 12/04/2007
... to search by VIN; provided VIN is invalid. Converter, Oxidation Catalytic - Replace OPERATION NUMBER: L2300 Coverage Code: Emission E, E2 Engine Code 1 - Right LABOR TIME: 2.5 Engine Code 1 - Left LABOR TIME: 1.8 Engine Code 8 LABOR TIME: 0.7...
Main Harness labor op - 12/05/2007
... 2006 Impala Vin#2G1WB58KX69160563 replaced main harness pt#15868439 (no group #) tried labor op #N6970 but claim rejected for pt# incompatable to labor op -- tech story states replaced entire body harness ...
CLOSEST TOO LABOR OP... - 12/10/2007
... anaylzer and is within specs at 1480 psi. Tech has NPF. Definetly a time, I wish we had a NPF op for E ops. Thinking of using E9720. Steering Gear R&R. Has an add time using the analyzer of .50. Want to get the tech something for his diag. Please h...
Open Recall - 12/14/2007
to close recall you can also submit a CAM-01 report.reference P&P article 6.1 page 8. or in GM messenger pull up bulletin WIR20040048.Form is attached.
Open RO - 12/20/2007
Same exact policy and reason here as Kristine mentioned. Our state's lemon law is pretty strict.
NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 12/31/2007
2008 CADILLAC CTS (VIN #1G6DF577680129357) WE REPLACED PT#25783500 SWITCH , BUT ALSO REPLACED PT#25856534 BLOCK HAVING TROUBLE LOCATING AN OP CODE, ANY SUGGESTIONS ON WHAT ELSE THIS MAY BE CALLED ??
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
Remotes-Programming Labor Op - 01/02/2008
I have not been able to find a labor operation for programming remotes on the 2007 and newer vehicles. Is there one that I have missed?
Re: Remotes-Programming Labor Op - 01/02/2008
I would use "R4490 - transmitter replace" & state "closest op code / programmed transmitter only"
NEED AN OP CODE - 01/10/2008
08 CHEV SILVERADO. PART#17801890. VIN:2GCEK13MX81108484 CLAIM TYPE B~ TUBE STEP. IN WARRANTY WIZARD THE ONLY THING I CAN COME CLOSE TO IS: ASSIST STEP MOTOR REPLACEMENT (N3370)AND ASSIST STEP CONTROLLER REPLACEMENT.(N5525). ANY HELP WOULD BE GREAT! THANKS, ...
Re: Power Train Labor Ops - 01/11/2008
I saved documnet 1879343 to my desk top for quick reference.agree it would be nice if GM would put "P" in labor time guide as they do sublets and deisel.
Re: Power Train Labor Ops - 01/10/2008
Check out Doc ID #1879343 for the Powertrain Coverage Table. It gives the powertrain labor ops. I printed out the list twice. I made folders for them and put one in the Service Booth and kept the other with my warranty information.
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Part Group to Labor op - 01/21/2008
Our system is showing a possible match with labor operation C2859 (front floor console compartment replacement on a full size truck).
Re: Part Group to Labor op - 01/21/2008
Thank you Kristen!
Re: Part Group to Labor op - 01/22/2008
I HAVE ONE TOO... PT#15099844 GRP#17.198 ON A 2006 SSR
2008 CADILLAC CTS (OP CODE HELP) - 01/22/2008
I HAVE A 2008 CADILLAC CTS - VIN#1G6DF577680129357 -- WE REPLACED PT#25783500-SWITCH GRP#10.485, PT#25856534-BLOCK GRP#13.100 (GRP NOT LISTED IN GUIDE) HAVING PROBLEMS CODING THIS..... ANY SUGGESTIONS ???
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
STILL LOOKING FOR ANY SUGGESTIONS !! IM BAFFLED !!!
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
not sure which switch that is....but the block should pay if you use the labor op for the wiring circuit that it goes on. (eg:n6642, or whatever)
Eligible related operations are now populated within QuickLOP. Enter the VIN or vehicle line and model year, select the labor operation search feature and enter the recall number; the system will then populate the applicable recall labor operations. Select...
Sunday opening - 11/19/2007
Tim, I was in Western Canada in B.C. We were open 6 days a week from 7am 'til 9pm, except Sunday, 9am 'til 5pm. Got one weekend off per month! Bloody brutal!
Power Train Labor Ops - 11/19/2007
Are the power train labor ops going to posted in the labor time guide in the same fashion as the sublet "S".Probably should have been a little clearer.when you look up a labor op will it have for example a "P" as it does now for "E for emmisons "D" f...
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
LOCATING OP CODE - 12/03/2007
TRYING TO CODE FOR: REPLACEMENT OF "ACCELERATOR PEDAL POSITION SENSOR" WITH CRANKSHAFT POSITION RELEARN..... UNABLE TO LOCATE AN OP CODE !!!! WHAT ELSE COULD IT BE CALLED ?? 2006 CHEV COLORADO VIN#1GCCS148968113646 PART #10376526
Converter Labor Operation - 12/04/2007
... to search by VIN; provided VIN is invalid. Converter, Oxidation Catalytic - Replace OPERATION NUMBER: L2300 Coverage Code: Emission E, E2 Engine Code 1 - Right LABOR TIME: 2.5 Engine Code 1 - Left LABOR TIME: 1.8 Engine Code 8 LABOR TIME: 0.7...
Main Harness labor op - 12/05/2007
... 2006 Impala Vin#2G1WB58KX69160563 replaced main harness pt#15868439 (no group #) tried labor op #N6970 but claim rejected for pt# incompatable to labor op -- tech story states replaced entire body harness ...
CLOSEST TOO LABOR OP... - 12/10/2007
... anaylzer and is within specs at 1480 psi. Tech has NPF. Definetly a time, I wish we had a NPF op for E ops. Thinking of using E9720. Steering Gear R&R. Has an add time using the analyzer of .50. Want to get the tech something for his diag. Please h...
Open Recall - 12/14/2007
to close recall you can also submit a CAM-01 report.reference P&P article 6.1 page 8. or in GM messenger pull up bulletin WIR20040048.Form is attached.
Open RO - 12/20/2007
Same exact policy and reason here as Kristine mentioned. Our state's lemon law is pretty strict.
NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 12/31/2007
2008 CADILLAC CTS (VIN #1G6DF577680129357) WE REPLACED PT#25783500 SWITCH , BUT ALSO REPLACED PT#25856534 BLOCK HAVING TROUBLE LOCATING AN OP CODE, ANY SUGGESTIONS ON WHAT ELSE THIS MAY BE CALLED ??
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
Remotes-Programming Labor Op - 01/02/2008
I have not been able to find a labor operation for programming remotes on the 2007 and newer vehicles. Is there one that I have missed?
Re: Remotes-Programming Labor Op - 01/02/2008
I would use "R4490 - transmitter replace" & state "closest op code / programmed transmitter only"
NEED AN OP CODE - 01/10/2008
08 CHEV SILVERADO. PART#17801890. VIN:2GCEK13MX81108484 CLAIM TYPE B~ TUBE STEP. IN WARRANTY WIZARD THE ONLY THING I CAN COME CLOSE TO IS: ASSIST STEP MOTOR REPLACEMENT (N3370)AND ASSIST STEP CONTROLLER REPLACEMENT.(N5525). ANY HELP WOULD BE GREAT! THANKS, ...
Re: Power Train Labor Ops - 01/11/2008
I saved documnet 1879343 to my desk top for quick reference.agree it would be nice if GM would put "P" in labor time guide as they do sublets and deisel.
Re: Power Train Labor Ops - 01/10/2008
Check out Doc ID #1879343 for the Powertrain Coverage Table. It gives the powertrain labor ops. I printed out the list twice. I made folders for them and put one in the Service Booth and kept the other with my warranty information.
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Part Group to Labor op - 01/21/2008
Our system is showing a possible match with labor operation C2859 (front floor console compartment replacement on a full size truck).
Re: Part Group to Labor op - 01/21/2008
Thank you Kristen!
Re: Part Group to Labor op - 01/22/2008
I HAVE ONE TOO... PT#15099844 GRP#17.198 ON A 2006 SSR
2008 CADILLAC CTS (OP CODE HELP) - 01/22/2008
I HAVE A 2008 CADILLAC CTS - VIN#1G6DF577680129357 -- WE REPLACED PT#25783500-SWITCH GRP#10.485, PT#25856534-BLOCK GRP#13.100 (GRP NOT LISTED IN GUIDE) HAVING PROBLEMS CODING THIS..... ANY SUGGESTIONS ???
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
STILL LOOKING FOR ANY SUGGESTIONS !! IM BAFFLED !!!
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
not sure which switch that is....but the block should pay if you use the labor op for the wiring circuit that it goes on. (eg:n6642, or whatever)
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking part ...
2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
I HAVE A 2007 TAHOE - VIN#1GNFK13017R151660 WE REPLACED A T.C.C.M. PT#24243086 NOTHING SEEMS TO MATCH LOOKING THRU "PART GROUP LISTING" - ALSO I WAS WONDERING IF THERE IS A LISTING OF ABRIEVATIONS ALONG WITH WHAT ELSE THE PART MAY BE CALLED (BECAUSE I ...
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
TRY K5365!
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
OOPS, SORRY. TRY USING LABOR OP K4122 - TRANSFER CASE SHIFT MODULE..............
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/29/2008
Rhonda, if you have access to dealerworld have your admin person give you access to GM Epic.very good tool for finding descripitons of parts.I use this all the time,great time saver.can also check parts prices when they mess up.
2007 CHEV HHR (OP CODE HELP) - 01/29/2008
2007 HHR - VIN#3GNDA33P17S585187 REPAIR: SET CORRECT COMPASS ZONE & RECALIBRATE THE ONLY "OP" I CAN LOCATE REGARDING COMPASS IS "N6622 WIRING/CONNECTOR - OCCUPANT INFORMATION SYSTEM" -- IS THERE ANY OTHER WORDING FOR COMPASS TO LOOK UNDER THANKS
Re: 2007 CHEV HHR (OP CODE HELP) - 01/30/2008
I would probably use that or C0040 mirror inside rear view replace and document on RO "closest op for repair"
GM RESTRICTED LABOR OP'S - 02/04/2008
IS THERE A LISTING OF "GM LABOR OPS" WHICH ARE RESTRICTED & NEED AUTHORIZATION ???
BLOCK - UNABLE TO LOCATE OP - 03/03/2008
2005 CADILLAC SRX -- VIN #1GYEE63A750110284 REPLACED PT#15870408-BLOCK, HAVE CHECKED EPIC FOR ACTUAL NAME, CHECKED PART GROUP GUIDE... UNABLE TO LOCATE OP CODE
LIFTGATE SWITCH LABOR OP??? - 03/05/2008
i AM LOOKING FOR A LIFTGATE SWITCH LABOR OP IN A 2006 RENDEZVOUX. The PART #GM10322831. I think I should use the outside handle and OLH the difference. Can anyone offer advise?
Re: LIFTGATE SWITCH LABOR OP??? - 03/05/2008
HOW MUCH TIME DOES THE TECH HAVE FLAGGED? IF IT IS .5 I WOULD USE AN ELECTRICAL OPCODE FOR IT, MAYBE N6636 ENTRY CONTROL SYSTEMS. I WOULD OLH ANY EXTRA TIME.
ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
I HAVE A 2007 IMPALA - WE HAD TO RESECURE THE... RIGHT SIDE ENGINE CRADLE MOUNT BOLTS (I HAVE LOOKED UNDER CRADLE - UNDERBODY), BUT ALL I FIND IS J1506-FRONT OF ENGINE MOUNT ---- IS THIS THE ONE TO USE ????
Re: ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
J1500 (ENGINE CODES C FOR V-8 OR 7 AND T FOR V-6) J1506 (ENGINE CODES 1, 8, K, N, 2, 4) CHECK THE LABOR OP PARTS REFERENCE GUIDE WHICH SOMETIMES GIVES LABOR OPS FOR SPECIFIC PART GROUPS
Open Recalls - 04/10/2008
Does anyone actively use the Open Recall List that is provided on DealerWorld? I've made a "reminder mailer" I fill out & send to the customers. I even put a note to myself on them for the opcode & time since the customer usually brings them to the...
Re: Open Recalls - 04/10/2008
We actively use the open recall list. We have brought back several customers with the reminders and even have had new customers who live in the area but, purchased there vehicle else where come in when we send them the reminder. I is especially good...
Re: Open Recalls - 04/14/2008
YES, WE FREQUENTLY ACCESS ALL OPEN VEHICLE RECALL REPORTS. POST CARDS ARE MAILED TO NOTIFY THOSE CUSTOMERS IN OUR LOCAL AREA.
VALVE ROCKER ARM - ADJUSTMENT "OP CODE" - 04/22/2008
1999 SILVERADO 2500 - VIN #1GCGC23R4XF078588 WE REMOVED ENGINE VALVE COVERS, ADJUSTED VALVE DUE TO LOOSENESS DOC#194734 & REPLACED VALVE ROCKER COVER GASKETS PT#10046089 HAVING PROBLEM FINDING OP CODE THANKS FOR ANY ASSISTANCE
SUPPLY HOSE - OP CODE ??? - 04/30/2008
2006 EXPRESS CARGO VAN -- WE FOUND A VACUMN LEAK AT SUPPLY HOSE AT PASSENGERS SIDE BY EXHAUST MANIFOLD.. REROUTED THE VACUMN HOSE ........ CODING ASSISTANCE ????
Re: SUPPLY HOSE - OP CODE ??? - 04/30/2008
Rhonda, I would use VN-3C J6980,Vacuum Hose-repair or replace.
Re: Two jobs or one - 05/01/2008
I would use two labor ops and B authorize the second labor op only.
VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
1999 SILVERADO 2500 - VIN#1GCGC23R4XF078588 REPLACED PT#10046089 (BOTH GASKETS) ONLY OP I CAN FIND IS "J0307", BUT DOESNT LIST ENGINE CODE "R" WHAT AM I NOT SEEING HERE ??
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
WE USE WARRANTY WIZARD HERE AND WHEN YOU INPUT THE VIN AND PART NUMBER I COME UP WITH THE SAME LABOR OP BUT IT DOES SHOW ENGINE CODE "R" PAYING 1.1, .1-.3 TO CLEAN PARTS OVER 30K MILES, .9 WITH A/C, 1.7 WITH COMPRESSED NATURAL GAS (BI-FUEL)
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Thanks for the info ---- Question, what system are you guys on (we have reynolds) how do I find out about warranty wizard "sounds like a good thing to have"
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Looked this labor op up in GM LTG in dealer world and show engine code "R" Engine Mechanical V-8 Codes H, K, M, and R J0307: Cover And/Or Gasket, Rocker - Both Banks - Replace
SUNROOF GLASS (LABOR OP ??) - 05/21/2008
2005 CORVETTE - VIN#1G1YY24U455110752 WE ARE GOODWILLING A "CRACKED SUNROOF GLASS" UNABLE TO LOCATE LABOR OP, HAVE TRIED GLASS, WINDOW, SUNROOF..... ANY OTHER SUGGESTIONS ??
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking part ...
2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
I HAVE A 2007 TAHOE - VIN#1GNFK13017R151660 WE REPLACED A T.C.C.M. PT#24243086 NOTHING SEEMS TO MATCH LOOKING THRU "PART GROUP LISTING" - ALSO I WAS WONDERING IF THERE IS A LISTING OF ABRIEVATIONS ALONG WITH WHAT ELSE THE PART MAY BE CALLED (BECAUSE I ...
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
TRY K5365!
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
OOPS, SORRY. TRY USING LABOR OP K4122 - TRANSFER CASE SHIFT MODULE..............
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/29/2008
Rhonda, if you have access to dealerworld have your admin person give you access to GM Epic.very good tool for finding descripitons of parts.I use this all the time,great time saver.can also check parts prices when they mess up.
2007 CHEV HHR (OP CODE HELP) - 01/29/2008
2007 HHR - VIN#3GNDA33P17S585187 REPAIR: SET CORRECT COMPASS ZONE & RECALIBRATE THE ONLY "OP" I CAN LOCATE REGARDING COMPASS IS "N6622 WIRING/CONNECTOR - OCCUPANT INFORMATION SYSTEM" -- IS THERE ANY OTHER WORDING FOR COMPASS TO LOOK UNDER THANKS
Re: 2007 CHEV HHR (OP CODE HELP) - 01/30/2008
I would probably use that or C0040 mirror inside rear view replace and document on RO "closest op for repair"
GM RESTRICTED LABOR OP'S - 02/04/2008
IS THERE A LISTING OF "GM LABOR OPS" WHICH ARE RESTRICTED & NEED AUTHORIZATION ???
BLOCK - UNABLE TO LOCATE OP - 03/03/2008
2005 CADILLAC SRX -- VIN #1GYEE63A750110284 REPLACED PT#15870408-BLOCK, HAVE CHECKED EPIC FOR ACTUAL NAME, CHECKED PART GROUP GUIDE... UNABLE TO LOCATE OP CODE
LIFTGATE SWITCH LABOR OP??? - 03/05/2008
i AM LOOKING FOR A LIFTGATE SWITCH LABOR OP IN A 2006 RENDEZVOUX. The PART #GM10322831. I think I should use the outside handle and OLH the difference. Can anyone offer advise?
Re: LIFTGATE SWITCH LABOR OP??? - 03/05/2008
HOW MUCH TIME DOES THE TECH HAVE FLAGGED? IF IT IS .5 I WOULD USE AN ELECTRICAL OPCODE FOR IT, MAYBE N6636 ENTRY CONTROL SYSTEMS. I WOULD OLH ANY EXTRA TIME.
ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
I HAVE A 2007 IMPALA - WE HAD TO RESECURE THE... RIGHT SIDE ENGINE CRADLE MOUNT BOLTS (I HAVE LOOKED UNDER CRADLE - UNDERBODY), BUT ALL I FIND IS J1506-FRONT OF ENGINE MOUNT ---- IS THIS THE ONE TO USE ????
Re: ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
J1500 (ENGINE CODES C FOR V-8 OR 7 AND T FOR V-6) J1506 (ENGINE CODES 1, 8, K, N, 2, 4) CHECK THE LABOR OP PARTS REFERENCE GUIDE WHICH SOMETIMES GIVES LABOR OPS FOR SPECIFIC PART GROUPS
Open Recalls - 04/10/2008
Does anyone actively use the Open Recall List that is provided on DealerWorld? I've made a "reminder mailer" I fill out & send to the customers. I even put a note to myself on them for the opcode & time since the customer usually brings them to the...
Re: Open Recalls - 04/10/2008
We actively use the open recall list. We have brought back several customers with the reminders and even have had new customers who live in the area but, purchased there vehicle else where come in when we send them the reminder. I is especially good...
Re: Open Recalls - 04/14/2008
YES, WE FREQUENTLY ACCESS ALL OPEN VEHICLE RECALL REPORTS. POST CARDS ARE MAILED TO NOTIFY THOSE CUSTOMERS IN OUR LOCAL AREA.
VALVE ROCKER ARM - ADJUSTMENT "OP CODE" - 04/22/2008
1999 SILVERADO 2500 - VIN #1GCGC23R4XF078588 WE REMOVED ENGINE VALVE COVERS, ADJUSTED VALVE DUE TO LOOSENESS DOC#194734 & REPLACED VALVE ROCKER COVER GASKETS PT#10046089 HAVING PROBLEM FINDING OP CODE THANKS FOR ANY ASSISTANCE
SUPPLY HOSE - OP CODE ??? - 04/30/2008
2006 EXPRESS CARGO VAN -- WE FOUND A VACUMN LEAK AT SUPPLY HOSE AT PASSENGERS SIDE BY EXHAUST MANIFOLD.. REROUTED THE VACUMN HOSE ........ CODING ASSISTANCE ????
Re: SUPPLY HOSE - OP CODE ??? - 04/30/2008
Rhonda, I would use VN-3C J6980,Vacuum Hose-repair or replace.
Re: Two jobs or one - 05/01/2008
I would use two labor ops and B authorize the second labor op only.
VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
1999 SILVERADO 2500 - VIN#1GCGC23R4XF078588 REPLACED PT#10046089 (BOTH GASKETS) ONLY OP I CAN FIND IS "J0307", BUT DOESNT LIST ENGINE CODE "R" WHAT AM I NOT SEEING HERE ??
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
WE USE WARRANTY WIZARD HERE AND WHEN YOU INPUT THE VIN AND PART NUMBER I COME UP WITH THE SAME LABOR OP BUT IT DOES SHOW ENGINE CODE "R" PAYING 1.1, .1-.3 TO CLEAN PARTS OVER 30K MILES, .9 WITH A/C, 1.7 WITH COMPRESSED NATURAL GAS (BI-FUEL)
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Thanks for the info ---- Question, what system are you guys on (we have reynolds) how do I find out about warranty wizard "sounds like a good thing to have"
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Looked this labor op up in GM LTG in dealer world and show engine code "R" Engine Mechanical V-8 Codes H, K, M, and R J0307: Cover And/Or Gasket, Rocker - Both Banks - Replace
SUNROOF GLASS (LABOR OP ??) - 05/21/2008
2005 CORVETTE - VIN#1G1YY24U455110752 WE ARE GOODWILLING A "CRACKED SUNROOF GLASS" UNABLE TO LOCATE LABOR OP, HAVE TRIED GLASS, WINDOW, SUNROOF..... ANY OTHER SUGGESTIONS ??
Re: SUNROOF GLASS (LABOR OP ??) - 05/21/2008
... states this vehicle has a "transparent removable roof panel", not a "sunroof". I looked up an opcode for the roof panel replacement for the nearest opcode.... maybe B2298: Roof Lift Off Panel Replacement will work? Also I noticed there is an active...
Labor Op for Inspecting & Not Replacing - 05/29/2008
I have a repair order where the technician unplugged a vent valve with mud and dirt. J6441 is labor op for replacing but found none for clearing valve & hoses.
DISTRIBUTOR CAP - LABOR OP ??? - 05/29/2008
I HAVE A 1980 PONTIAC TRANS AM - VIN#2W87WAN102776 WE PREVIOUSLY REPLACED THE DISTRIBUTOR CAP WHICH NOW HAS TO REPLACED UNDER CLAIM TYPE-B "CAP TOWERS LOOSE"..... PT#19110931 ----- ANY ASSIST ON LABOR OP GREATLY APPRECIATED????
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
J4360 - I CAN ONLY GO BACK TO 1992 BUT IT PAID .5 ON THAT YR MODEL
RESTRICTED LABOR OPS - 05/30/2008
IS THERE A "IN PRINT" A LIST OF GM RESTRICTED LABOR OPS, LIKE THERE IS WITH GMPP ???
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
... replacement, however the labor time may be a problem. for group part number 2.367, with that labor op through warranty wizard (1994), it pays a total of 2.1 to replace the distributor cap. however, other programs do not pay that much such as the .5 posted...
Re: RESTRICTED LABOR OPS - 05/30/2008
YOU SHOULD CONTACT YOUR GMPP REP FOR A LIST OF RESTRICTED LABOR OPERATIONS.
Re: RESTRICTED LABOR OPS - 05/30/2008
I HAVE ONE FOR GMPP - ARE GM & GMPP CARRY THE "SAME" RESTRICTED LABOR OPS ???
Re: RESTRICTED LABOR OPS - 05/30/2008
I don't believe GM has "restricted" labor ops. The only thing I could think of was labor ops you have to call PQC for like transmissions and engines.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
YOU COULD TRY N3260. IF IT IS THE LIFTGATE RELEASE THAT YOUR TECH REPLACED.
Labor Operation Search-07 Lucerne - 06/04/2008
... for a related bulletin. I have searched by part number. Not even finding a "closest to" labor op. Hope someone could help. Thanks...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
This is one I've put on my "cheat sheet" I keep -in the past have used compressor discharge line D3082- shop foreman has told me it is in the line so this would be closest to labor op. Can't remember if part works ok or not-if it rejects then I put it...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
Sounds good to me. Thanks for the help!
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
That labor op doesn't apply to the 06 ltg.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
B5922: Liftgate Latch Replacement.would think this is about as close as your going to get.
CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
My tech replaced part no. 10322831 in a 06 buick rendezvous. It is a switch for the liftgate. I can not find the labor op for it in the 06 ltg. Thanks for any help.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
Ask your tech if it is part of the latch assy. I've had a few that are and then it pays w/ latch labor op.-but by part description I'd guess it's not. Otherwise I'd try using wiring/connector repair labor op as 'closest to'. I've had luck with some...
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
THANKS MARK
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
I have a 2008 Buick Lucerne with complaint of left rear door will not open from the inside. Tech stated the inside latch release cable was disconnected from inside handle. He R&R door trim panel and reconnected the cable to the handle. Looked in Warranty...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
I ran in to this before..just went and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door ...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
That's what my tech said too. Thanks for the confirmation.
Clarifacation on Labor Op #Z7091 - 07/02/2008
... WITH COMMENTS THAT... IF WE WISH TO HANDLE THE MIC DEDUCT AS A GOODWILL-IT CAN BE DONE ON LABOR OP Z7091 IN NET WITH COMMENTS ON WHY AND SEND TO OUR "GM REP" ----- I HAVE NOT HEARD OF THIS BEFORE, IS THERE ANYWHERE IN WRITTING EXPLAINING THIS PROCED...
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
in GM messenger look up message VSG20084787.there are dealership goodwill empowerment process with added Z Lbr Opps.
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
If it isn't a GMPP covered item and/or your Serv. Mgr. feels it is goodwill and wants to bypass the GMPP agreement you can also use both A & G auth codes on the line to bypass GMPP for it to go towards factory warranty.
Re: Open Recalls - 07/02/2008
Yes, I download the new report each time it comes out and convert it to Excel, then I use the mail merge function with Word to print reminder cards and mail some each week. I see them come back attached to our repair orders pretty frequently so it must ...
... states this vehicle has a "transparent removable roof panel", not a "sunroof". I looked up an opcode for the roof panel replacement for the nearest opcode.... maybe B2298: Roof Lift Off Panel Replacement will work? Also I noticed there is an active...
Labor Op for Inspecting & Not Replacing - 05/29/2008
I have a repair order where the technician unplugged a vent valve with mud and dirt. J6441 is labor op for replacing but found none for clearing valve & hoses.
DISTRIBUTOR CAP - LABOR OP ??? - 05/29/2008
I HAVE A 1980 PONTIAC TRANS AM - VIN#2W87WAN102776 WE PREVIOUSLY REPLACED THE DISTRIBUTOR CAP WHICH NOW HAS TO REPLACED UNDER CLAIM TYPE-B "CAP TOWERS LOOSE"..... PT#19110931 ----- ANY ASSIST ON LABOR OP GREATLY APPRECIATED????
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
J4360 - I CAN ONLY GO BACK TO 1992 BUT IT PAID .5 ON THAT YR MODEL
RESTRICTED LABOR OPS - 05/30/2008
IS THERE A "IN PRINT" A LIST OF GM RESTRICTED LABOR OPS, LIKE THERE IS WITH GMPP ???
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
... replacement, however the labor time may be a problem. for group part number 2.367, with that labor op through warranty wizard (1994), it pays a total of 2.1 to replace the distributor cap. however, other programs do not pay that much such as the .5 posted...
Re: RESTRICTED LABOR OPS - 05/30/2008
YOU SHOULD CONTACT YOUR GMPP REP FOR A LIST OF RESTRICTED LABOR OPERATIONS.
Re: RESTRICTED LABOR OPS - 05/30/2008
I HAVE ONE FOR GMPP - ARE GM & GMPP CARRY THE "SAME" RESTRICTED LABOR OPS ???
Re: RESTRICTED LABOR OPS - 05/30/2008
I don't believe GM has "restricted" labor ops. The only thing I could think of was labor ops you have to call PQC for like transmissions and engines.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
YOU COULD TRY N3260. IF IT IS THE LIFTGATE RELEASE THAT YOUR TECH REPLACED.
Labor Operation Search-07 Lucerne - 06/04/2008
... for a related bulletin. I have searched by part number. Not even finding a "closest to" labor op. Hope someone could help. Thanks...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
This is one I've put on my "cheat sheet" I keep -in the past have used compressor discharge line D3082- shop foreman has told me it is in the line so this would be closest to labor op. Can't remember if part works ok or not-if it rejects then I put it...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
Sounds good to me. Thanks for the help!
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
That labor op doesn't apply to the 06 ltg.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
B5922: Liftgate Latch Replacement.would think this is about as close as your going to get.
CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
My tech replaced part no. 10322831 in a 06 buick rendezvous. It is a switch for the liftgate. I can not find the labor op for it in the 06 ltg. Thanks for any help.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
Ask your tech if it is part of the latch assy. I've had a few that are and then it pays w/ latch labor op.-but by part description I'd guess it's not. Otherwise I'd try using wiring/connector repair labor op as 'closest to'. I've had luck with some...
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
THANKS MARK
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
I have a 2008 Buick Lucerne with complaint of left rear door will not open from the inside. Tech stated the inside latch release cable was disconnected from inside handle. He R&R door trim panel and reconnected the cable to the handle. Looked in Warranty...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
I ran in to this before..just went and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door ...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
That's what my tech said too. Thanks for the confirmation.
Clarifacation on Labor Op #Z7091 - 07/02/2008
... WITH COMMENTS THAT... IF WE WISH TO HANDLE THE MIC DEDUCT AS A GOODWILL-IT CAN BE DONE ON LABOR OP Z7091 IN NET WITH COMMENTS ON WHY AND SEND TO OUR "GM REP" ----- I HAVE NOT HEARD OF THIS BEFORE, IS THERE ANYWHERE IN WRITTING EXPLAINING THIS PROCED...
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
in GM messenger look up message VSG20084787.there are dealership goodwill empowerment process with added Z Lbr Opps.
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
If it isn't a GMPP covered item and/or your Serv. Mgr. feels it is goodwill and wants to bypass the GMPP agreement you can also use both A & G auth codes on the line to bypass GMPP for it to go towards factory warranty.
Re: Open Recalls - 07/02/2008
Yes, I download the new report each time it comes out and convert it to Excel, then I use the mail merge function with Word to print reminder cards and mail some each week. I see them come back attached to our repair orders pretty frequently so it must ...
1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
I AM TRYING TO FIND A LABOR OP FOR.... VIN #1G6CD1338L4269098 IDLE SPEED CONTROL SOLINOID - PT#17112599 (GR #3.338)
Re: 1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
Since you are dealing with a 1990, you have to move up to at least a 2000 Deville to find any labor ops. Try labor op J5542 Idle Control Valve replacement. I don't have warranty wizard but I think that's the right op.
COMBACK ON "KEY" - LABOR OP ?? - 07/14/2008
HAVE A 2006 MALIBU - VIN #1G1ZT51836F170108 WE PREVIOUSLY CUT NEW KEYS, REPLACED TRANSMITTERS & THEFT MODULE...... ONE KEY WOULD NOT PROGRAM TO THEFT DETERRENT MODULE - IS THERE A CODE FOR "KEYS" OTHER THAN THE TRANSPORTATION CLAIM "KEY OP" ????
need a labor op... - 07/16/2008
... engine oil level replace. I need the whole assembly which is at the back of the engine. This op is just the level sensor. Tech calls it a sender, pts dept calls it a sensor. Either way I am at a loss, any help would be great! Thanks, Jo...
Re: need a labor op... - 07/17/2008
Sensor, Engine Oil Level - Replace OPERATION NUMBER: N4580 Coverage Code: D Engine Code 1 LABOR TIME: 1.5 Except Engine Code 1 LABOR TIME: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Re: need a labor op... - 07/17/2008
An oil pressure sender is at the back of the engine(usually),the oil level sender is in the pan.pressure sender is N2220
07 Buick Lucerne-Need help with Labor Op - 07/17/2008
Have a 07 Buick Lucerne that had a evap drain that fell off. We replaced the hose and cannot find a labor op for repair. I find labor op d3300-Hvac drain hose for other models but not for Lucerne. Not a major repair but it seems that Lucerne labor time...
Re: need a labor op... - 07/18/2008
I checked EPIC again, and it calls the part a sensor, not a sender. I would use what EPIC says, as the part group number and labor operation codes are linked. I rarely get a reject for wrong part/labor op when I check those two things.
Re: need a labor op... - 07/18/2008
What I was getting at was level and pressure are two different things in two different places.The first post said pressure.I am not trying to argue,it's hard to post sometimes without someone interpreting it wrong.HTH
Re: need a labor op... - 07/18/2008
Didn't take you wrong... was just explaining how checking the part number in EPIC is a good way to make sure you are coding correctly. It's all good.......
Re: need a labor op... - 07/21/2008
Thanks guys for all of your help, I need as much as I can get!!! Just needed the verification that I had chosen the right labor op~ Jo
PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/28/2008
I HAVE A 2007 GMC ACADIA -- VIN#1GKEV237X7J165851 CAME IN FOR: LEFT REAR COMPARTMENT DOES NOT SHUT, FOUND PLASTIC GRILLE LATCH "BENT" AT LATCH AREA. REPLACED PT#15805472-GRILLE .... I HAVE TRIED: C4003 B7350 - STILL REJECTS PART# INCOMPATIBLE ..... SUGGESTIONS ...
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
Wow, I would have probably used either one of those opcodes. Last ditch effort-Hroute it. Maybe your AVM would have a better suggestion? I would have used the rear trim panel as nearest....
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
Closest to labor operation C4011:Left rear quarter trim panel - R&R or replace
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
LABOR OP #C4011 DOESNT COME UP UNDER THAT VIN# -- I TRIED QUARTER PANEL & ALL THAT COMES UP IS: RIGHT OR LEFT UPPER QUARTER TRIM PANEL (VIN 1GKEV237X7J165851)
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
You are correct...confirmed in SI - C4006 as closest to operation.
Labor Op Help Please!!! - 08/05/2008
I need a labor op for p/n 25760868 on a 08 GMC Savanna Van it is a upper right side molding of around the rear swing out door. I have tried both c4504 and c4007. Any help would be appreciated ;}
Re: Labor Op Help Please!!! - 08/05/2008
Wow,cant believe either one of the lops you used didn't work.maybe try this. Body Rear Corner Garnish Molding Replacement OPERATION NUMBER: C4511
Re: Labor Op Help Please!!! - 08/05/2008
I agree with Ken. C4511 is Body Rear Corner Garnish Molding and that's what the parts description calls it.
Re: Labor Op Help Please!!! - 08/05/2008
I am going to try it and let you know Friday. Thanks.
Re: Labor Op Help Please!!! - 08/05/2008
Yes - please let us know if it works. I think we are going to have the same thing here within the next few days. Thanks!
need a labor op... - 08/05/2008
Have a duramax diesel chevy 1 ton, with dually's. Diag with radiall pull. Tech had to rotate the 6 tires. Did a four wheel balance back in may. Sitting at 6,969 miles right now. Any ideas? Jo Hey guys, just spoke with the writer he said tech should have ...
labor op help - 08/06/2008
2008 duramax engine code 6.Turbo boost hose clamp was missing.Part number 11561525.Am I blind?All help appreciated!
Re: labor op help - 08/06/2008
J5790 Pipe, Turbocharger Outlet -- Replace ??? nearest??? and use straight time?
Re: labor op help - 08/06/2008
worth a shot,thats exactly what I was thinking,I just wondered if anyone had had one before...thanks
I AM TRYING TO FIND A LABOR OP FOR.... VIN #1G6CD1338L4269098 IDLE SPEED CONTROL SOLINOID - PT#17112599 (GR #3.338)
Re: 1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
Since you are dealing with a 1990, you have to move up to at least a 2000 Deville to find any labor ops. Try labor op J5542 Idle Control Valve replacement. I don't have warranty wizard but I think that's the right op.
COMBACK ON "KEY" - LABOR OP ?? - 07/14/2008
HAVE A 2006 MALIBU - VIN #1G1ZT51836F170108 WE PREVIOUSLY CUT NEW KEYS, REPLACED TRANSMITTERS & THEFT MODULE...... ONE KEY WOULD NOT PROGRAM TO THEFT DETERRENT MODULE - IS THERE A CODE FOR "KEYS" OTHER THAN THE TRANSPORTATION CLAIM "KEY OP" ????
need a labor op... - 07/16/2008
... engine oil level replace. I need the whole assembly which is at the back of the engine. This op is just the level sensor. Tech calls it a sender, pts dept calls it a sensor. Either way I am at a loss, any help would be great! Thanks, Jo...
Re: need a labor op... - 07/17/2008
Sensor, Engine Oil Level - Replace OPERATION NUMBER: N4580 Coverage Code: D Engine Code 1 LABOR TIME: 1.5 Except Engine Code 1 LABOR TIME: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Re: need a labor op... - 07/17/2008
An oil pressure sender is at the back of the engine(usually),the oil level sender is in the pan.pressure sender is N2220
07 Buick Lucerne-Need help with Labor Op - 07/17/2008
Have a 07 Buick Lucerne that had a evap drain that fell off. We replaced the hose and cannot find a labor op for repair. I find labor op d3300-Hvac drain hose for other models but not for Lucerne. Not a major repair but it seems that Lucerne labor time...
Re: need a labor op... - 07/18/2008
I checked EPIC again, and it calls the part a sensor, not a sender. I would use what EPIC says, as the part group number and labor operation codes are linked. I rarely get a reject for wrong part/labor op when I check those two things.
Re: need a labor op... - 07/18/2008
What I was getting at was level and pressure are two different things in two different places.The first post said pressure.I am not trying to argue,it's hard to post sometimes without someone interpreting it wrong.HTH
Re: need a labor op... - 07/18/2008
Didn't take you wrong... was just explaining how checking the part number in EPIC is a good way to make sure you are coding correctly. It's all good.......
Re: need a labor op... - 07/21/2008
Thanks guys for all of your help, I need as much as I can get!!! Just needed the verification that I had chosen the right labor op~ Jo
PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/28/2008
I HAVE A 2007 GMC ACADIA -- VIN#1GKEV237X7J165851 CAME IN FOR: LEFT REAR COMPARTMENT DOES NOT SHUT, FOUND PLASTIC GRILLE LATCH "BENT" AT LATCH AREA. REPLACED PT#15805472-GRILLE .... I HAVE TRIED: C4003 B7350 - STILL REJECTS PART# INCOMPATIBLE ..... SUGGESTIONS ...
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
Wow, I would have probably used either one of those opcodes. Last ditch effort-Hroute it. Maybe your AVM would have a better suggestion? I would have used the rear trim panel as nearest....
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
Closest to labor operation C4011:Left rear quarter trim panel - R&R or replace
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
LABOR OP #C4011 DOESNT COME UP UNDER THAT VIN# -- I TRIED QUARTER PANEL & ALL THAT COMES UP IS: RIGHT OR LEFT UPPER QUARTER TRIM PANEL (VIN 1GKEV237X7J165851)
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
You are correct...confirmed in SI - C4006 as closest to operation.
Labor Op Help Please!!! - 08/05/2008
I need a labor op for p/n 25760868 on a 08 GMC Savanna Van it is a upper right side molding of around the rear swing out door. I have tried both c4504 and c4007. Any help would be appreciated ;}
Re: Labor Op Help Please!!! - 08/05/2008
Wow,cant believe either one of the lops you used didn't work.maybe try this. Body Rear Corner Garnish Molding Replacement OPERATION NUMBER: C4511
Re: Labor Op Help Please!!! - 08/05/2008
I agree with Ken. C4511 is Body Rear Corner Garnish Molding and that's what the parts description calls it.
Re: Labor Op Help Please!!! - 08/05/2008
I am going to try it and let you know Friday. Thanks.
Re: Labor Op Help Please!!! - 08/05/2008
Yes - please let us know if it works. I think we are going to have the same thing here within the next few days. Thanks!
need a labor op... - 08/05/2008
Have a duramax diesel chevy 1 ton, with dually's. Diag with radiall pull. Tech had to rotate the 6 tires. Did a four wheel balance back in may. Sitting at 6,969 miles right now. Any ideas? Jo Hey guys, just spoke with the writer he said tech should have ...
labor op help - 08/06/2008
2008 duramax engine code 6.Turbo boost hose clamp was missing.Part number 11561525.Am I blind?All help appreciated!
Re: labor op help - 08/06/2008
J5790 Pipe, Turbocharger Outlet -- Replace ??? nearest??? and use straight time?
Re: labor op help - 08/06/2008
worth a shot,thats exactly what I was thinking,I just wondered if anyone had had one before...thanks
Re: Labor Op Help Please!!! - 08/08/2008
C4511 also failed. Called DBC they advised to hold for system inquiry. Thanks for your help guys.
LABOR OP HELP -- PLEASE !! - 08/08/2008
2004 TAHOE -- VIN#1GNEK13T74R110127 REPLACED REAR CENTER OF HEADLINER ASPIRATOR - PT#25771194 "NOTHING" COMES UP UNDER ASPIRATOR EPIC CALLS IT: I/S AIR TEMP SENSOR ASPIRATOR WOULD I USE: D1212 INSIDE AIR TEMP SENSOR ???
Re: LABOR OP HELP -- PLEASE !! - 08/08/2008
Looks like that would be the right one. I had to go ask the tech on the first one of those I saw to try to figure out what the heck it was! =-)
Re: LABOR OP HELP -- PLEASE !! - 08/08/2008
Had fun figuring this one out the first time.see below. Sensor, Inside Air Temperature - Replace OPERATION NUMBER: D1212 Headliner
Re: Labor Op Help Please!!! - 08/12/2008
Labor op did not work it is now with DBC for system Inquiry
PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I HAVE A REJECTED CLAIM: SUBMITTED UNDER F1280 FOR PT#24232325 VIN#1GNEC13VX4J121085 2004 TAHOE ---- DONT KNOW WHAT ELSE TO TRY ????
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I did some digging and here are a couple of lops to try, F2022 front pinion seal or K6360 ext housing rear seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS THE PROPER LABOR OP FOR THAT APPLICATION 2WD TAHOE.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: Labor Op Help Please!!! - 08/12/2008
CHRISTALYN, I WOULD GO WITH LABOR OP C4504-REAR CORNER TRIM PANEL,RT SIDE. HOPE THIS HELPS.GOOD LUCK.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
Re: Labor Op Help Please!!! - 08/13/2008
SYSTEM INQUIRY was completed this should be labor op c4511 and was corrected to allow for part. Thanks everyone for your help!!!
Re: Labor Op Help Please!!! - 08/13/2008
... ON GOES TOGETHER WHEN SUBMITTING PDI CLAIM OR IF I HAVE TO USE SEPERATE CLAIM WITH SEPERATE LABOR OPS? PLEASE HELP IAM DOING A 09 G6 PDI WITH GRILL INSERTS, EXHAUST TIP, SILL PLATES I FOUND PDI ADD CONDITIONS Z6998? DO I USE THIS FOR ALL ADDS MAKING...
Re: Labor Op Help Please!!! - 08/13/2008
... adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories" keyword...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Mark: Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
Re: Labor Op Help Please!!! - 08/13/2008
i appreciate your feedback but that still doesnt tell me how to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ...
Re: Labor Op Help Please!!! - 08/13/2008
... pay my tech? [/quote] You could make a separate line on your PDI RO. Ours are done by our body shop on a separate RO so I never see them. I assume they probably write it as an internal job and it gets billed to the open parts acct. by accounting. ...
Re: Labor Op Help Please!!! - 08/13/2008
THANKS FOR ALL YOUR HELP. ALL OF YOU!!! THAT ANSWERED MY QUESTION.
Re: Labor Op Help Please!!! - 08/13/2008
... that way. We usually have a separate RO for the package installs, billed internal like Mark's shop does it... I would check with your service manager & see how he/she wants to handle it. ...
Re: Labor Op Help Needed - 08/13/2008
... the accessories like a normal claim. but remember to use your "I". I would use MG-99 as CC/FC. I hope that helps. If has been so long since we have been able to claim accesories with GM. They no longer pay for installing chevrolet accessories. We bill...
Re: Labor Op Help Needed - 08/13/2008
... We bill our New Car Department. [/quote] You should be getting the installation credited to your open parts acct. see the "Labor Op Help Please!!!" post for info. This particular information picks up about 1/2 way through the post. ...
match mount/vectoring opcode - 08/21/2008
Does anyone know what the correct opcode would be for match mounting 4 tires on a 2008 Uplander with 14,277 miles? I know we can't balance past 7,500... I find it hard to believe we are the only ones who come across tire vibration beyond that, especially...
Re: match mount/vectoring opcode - 08/21/2008
SUBMIT YOUR TIRE CLAIM AND ONCE IT HAS PAID YOU DO AN ADD CREDIT TO THE TIRE OPERATION FOR THE BALANCE TIME.
C4511 also failed. Called DBC they advised to hold for system inquiry. Thanks for your help guys.
LABOR OP HELP -- PLEASE !! - 08/08/2008
2004 TAHOE -- VIN#1GNEK13T74R110127 REPLACED REAR CENTER OF HEADLINER ASPIRATOR - PT#25771194 "NOTHING" COMES UP UNDER ASPIRATOR EPIC CALLS IT: I/S AIR TEMP SENSOR ASPIRATOR WOULD I USE: D1212 INSIDE AIR TEMP SENSOR ???
Re: LABOR OP HELP -- PLEASE !! - 08/08/2008
Looks like that would be the right one. I had to go ask the tech on the first one of those I saw to try to figure out what the heck it was! =-)
Re: LABOR OP HELP -- PLEASE !! - 08/08/2008
Had fun figuring this one out the first time.see below. Sensor, Inside Air Temperature - Replace OPERATION NUMBER: D1212 Headliner
Re: Labor Op Help Please!!! - 08/12/2008
Labor op did not work it is now with DBC for system Inquiry
PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I HAVE A REJECTED CLAIM: SUBMITTED UNDER F1280 FOR PT#24232325 VIN#1GNEC13VX4J121085 2004 TAHOE ---- DONT KNOW WHAT ELSE TO TRY ????
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I did some digging and here are a couple of lops to try, F2022 front pinion seal or K6360 ext housing rear seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS THE PROPER LABOR OP FOR THAT APPLICATION 2WD TAHOE.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: Labor Op Help Please!!! - 08/12/2008
CHRISTALYN, I WOULD GO WITH LABOR OP C4504-REAR CORNER TRIM PANEL,RT SIDE. HOPE THIS HELPS.GOOD LUCK.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
Re: Labor Op Help Please!!! - 08/13/2008
SYSTEM INQUIRY was completed this should be labor op c4511 and was corrected to allow for part. Thanks everyone for your help!!!
Re: Labor Op Help Please!!! - 08/13/2008
... ON GOES TOGETHER WHEN SUBMITTING PDI CLAIM OR IF I HAVE TO USE SEPERATE CLAIM WITH SEPERATE LABOR OPS? PLEASE HELP IAM DOING A 09 G6 PDI WITH GRILL INSERTS, EXHAUST TIP, SILL PLATES I FOUND PDI ADD CONDITIONS Z6998? DO I USE THIS FOR ALL ADDS MAKING...
Re: Labor Op Help Please!!! - 08/13/2008
... adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories" keyword...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Mark: Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
Re: Labor Op Help Please!!! - 08/13/2008
i appreciate your feedback but that still doesnt tell me how to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ...
Re: Labor Op Help Please!!! - 08/13/2008
... pay my tech? [/quote] You could make a separate line on your PDI RO. Ours are done by our body shop on a separate RO so I never see them. I assume they probably write it as an internal job and it gets billed to the open parts acct. by accounting. ...
Re: Labor Op Help Please!!! - 08/13/2008
THANKS FOR ALL YOUR HELP. ALL OF YOU!!! THAT ANSWERED MY QUESTION.
Re: Labor Op Help Please!!! - 08/13/2008
... that way. We usually have a separate RO for the package installs, billed internal like Mark's shop does it... I would check with your service manager & see how he/she wants to handle it. ...
Re: Labor Op Help Needed - 08/13/2008
... the accessories like a normal claim. but remember to use your "I". I would use MG-99 as CC/FC. I hope that helps. If has been so long since we have been able to claim accesories with GM. They no longer pay for installing chevrolet accessories. We bill...
Re: Labor Op Help Needed - 08/13/2008
... We bill our New Car Department. [/quote] You should be getting the installation credited to your open parts acct. see the "Labor Op Help Please!!!" post for info. This particular information picks up about 1/2 way through the post. ...
match mount/vectoring opcode - 08/21/2008
Does anyone know what the correct opcode would be for match mounting 4 tires on a 2008 Uplander with 14,277 miles? I know we can't balance past 7,500... I find it hard to believe we are the only ones who come across tire vibration beyond that, especially...
Re: match mount/vectoring opcode - 08/21/2008
SUBMIT YOUR TIRE CLAIM AND ONCE IT HAS PAID YOU DO AN ADD CREDIT TO THE TIRE OPERATION FOR THE BALANCE TIME.
Re: match mount/vectoring opcode - 08/21/2008
It isn't a tire claim... the existing tires (original) were match mounted.
Re: match mount/vectoring opcode - 08/21/2008
My bad, misunderstood--thought you replace the tires due to balance problem. You will probably have to H route it with really good comments/specs.
Re: match mount/vectoring opcode - 08/21/2008
With what opcode? Mount/balance?
Re: match mount/vectoring opcode - 08/21/2008
I WOULD USE THE MOUNT/BALANCE OP, IF YOU HAVE ADDITIONAL TIME FOR ROAD FORCE IT WOULD BE OLH WITH COMMENTS.
Re: Open Recalls - 08/15/2008
Do you send a post card to the customers and if so, where do you get your post cards printed?
Re: Open Recalls - 08/15/2008
In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found it not to ...
Re: Open Recalls - 08/15/2008
[quote] Ken: In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found ...
Re: Open Recalls - 08/15/2008
GM sends them out every two months until recall has been completed or removed from the program.
OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Could anyone help me find how much labor to flag for the installation of a chrome grille that is substituted for the factory installed version? It is not related to th GM Accessories VPO/LPO Programs: Reimbursement for dealer labor TSB 08-00-89-005B. ...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
The dealer installed chrome grilles vat on a tahoe avalanche suburban pay 1.5 the dealer i sreimbursed via the open parts account $105.00 See message from 9/24/08 Service / Service / Service Operations / Service Operations / G_0000012187. It has...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
This is for a 2009 Chev 1500 - 1GCEK29019Z115598
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
VAT Silverado Grille-Chrome Surround w/ Chrome Mesh LD/HD $21 LD$35 HD from previously mentioned document.
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
What is the TSB number, or where do I go on DealerConnect to find the document number? SI won't let me use the number you gave me in document search.
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Sorry, never mind... I found it in the messages section. Thanks for all your help!
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Go under messages on global connect. Then go to service. It was from 9/24.
Tire pressure monitors labor ops - 10/15/2008
We replaced a tire pressure monitor in the left rear tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document...
Re: Tire pressure monitors labor ops - 10/15/2008
TIRE PRESSURE INDICATOR SENSOR REPLACEMENT E0722 .6 ADD:- DIAGNOSIS TIME:0.0-0.3
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: Tire pressure monitors labor ops - 10/15/2008
OK, while were here, what CC are you using for Tire Lamp on?
Re: Tire pressure monitors labor ops - 10/15/2008
I usually use OL since there isn't one for TPM and then make sure my comments are thorough.
Re: Tire pressure monitors labor ops - 10/16/2008
Thanks for the help - it looks like o7 was used as the CC. I wonder if it will reject for that? It wasn't listed as a reject the first time.
Re: Tire pressure monitors labor ops - 10/16/2008
CC usually doesn't cause rejects unless whatever is used is not a valid CC. Same as FC, won't cause rejects unless it should be specific such as a measurement, a program code, etc. As long as they are valid and don't require specifics you should be ...
PART# INCOMPATIBLE TO LAB. OP - 10/21/2008
... OF ASSISTANCE... I HAVE A CLAIM THAT HAS REJECTED 2X NOW FOR PART# 15243684 INCOMPATIBLE TO LABOR OP... IVE USED N1435 AND R9286... EPIC DESCRIBES THIS AS LAMP ASM. RR S/D WRNG. 08 CADI CTS. IM STUMPED! N1435 SEEMS TO BE CORRECT. THANK YOU IN ADVANCE...
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
WHAT KIND OF VEH IS THIS ON?
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
C2686: Lamp Assembly, Interior And/Or Rear Compartment - Replace.might try this.
It isn't a tire claim... the existing tires (original) were match mounted.
Re: match mount/vectoring opcode - 08/21/2008
My bad, misunderstood--thought you replace the tires due to balance problem. You will probably have to H route it with really good comments/specs.
Re: match mount/vectoring opcode - 08/21/2008
With what opcode? Mount/balance?
Re: match mount/vectoring opcode - 08/21/2008
I WOULD USE THE MOUNT/BALANCE OP, IF YOU HAVE ADDITIONAL TIME FOR ROAD FORCE IT WOULD BE OLH WITH COMMENTS.
Re: Open Recalls - 08/15/2008
Do you send a post card to the customers and if so, where do you get your post cards printed?
Re: Open Recalls - 08/15/2008
In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found it not to ...
Re: Open Recalls - 08/15/2008
[quote] Ken: In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found ...
Re: Open Recalls - 08/15/2008
GM sends them out every two months until recall has been completed or removed from the program.
OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Could anyone help me find how much labor to flag for the installation of a chrome grille that is substituted for the factory installed version? It is not related to th GM Accessories VPO/LPO Programs: Reimbursement for dealer labor TSB 08-00-89-005B. ...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
The dealer installed chrome grilles vat on a tahoe avalanche suburban pay 1.5 the dealer i sreimbursed via the open parts account $105.00 See message from 9/24/08 Service / Service / Service Operations / Service Operations / G_0000012187. It has...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
This is for a 2009 Chev 1500 - 1GCEK29019Z115598
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
VAT Silverado Grille-Chrome Surround w/ Chrome Mesh LD/HD $21 LD$35 HD from previously mentioned document.
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
What is the TSB number, or where do I go on DealerConnect to find the document number? SI won't let me use the number you gave me in document search.
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Sorry, never mind... I found it in the messages section. Thanks for all your help!
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Go under messages on global connect. Then go to service. It was from 9/24.
Tire pressure monitors labor ops - 10/15/2008
We replaced a tire pressure monitor in the left rear tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document...
Re: Tire pressure monitors labor ops - 10/15/2008
TIRE PRESSURE INDICATOR SENSOR REPLACEMENT E0722 .6 ADD:- DIAGNOSIS TIME:0.0-0.3
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: Tire pressure monitors labor ops - 10/15/2008
OK, while were here, what CC are you using for Tire Lamp on?
Re: Tire pressure monitors labor ops - 10/15/2008
I usually use OL since there isn't one for TPM and then make sure my comments are thorough.
Re: Tire pressure monitors labor ops - 10/16/2008
Thanks for the help - it looks like o7 was used as the CC. I wonder if it will reject for that? It wasn't listed as a reject the first time.
Re: Tire pressure monitors labor ops - 10/16/2008
CC usually doesn't cause rejects unless whatever is used is not a valid CC. Same as FC, won't cause rejects unless it should be specific such as a measurement, a program code, etc. As long as they are valid and don't require specifics you should be ...
PART# INCOMPATIBLE TO LAB. OP - 10/21/2008
... OF ASSISTANCE... I HAVE A CLAIM THAT HAS REJECTED 2X NOW FOR PART# 15243684 INCOMPATIBLE TO LABOR OP... IVE USED N1435 AND R9286... EPIC DESCRIBES THIS AS LAMP ASM. RR S/D WRNG. 08 CADI CTS. IM STUMPED! N1435 SEEMS TO BE CORRECT. THANK YOU IN ADVANCE...
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
WHAT KIND OF VEH IS THIS ON?
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
C2686: Lamp Assembly, Interior And/Or Rear Compartment - Replace.might try this.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
THAT SOUNDS GOOD TO ME... THANK YOU! FUNNY HOW THE EASIEST CLAIMS CAN LEAVE YOU CLUELESS SOMETIMES. LOL
Re: HUMMER LABOR OP - 10/24/2008
What year & model of HUMMER are you looking for?
Re: HUMMER LABOR OP - 10/24/2008
Use K4122 .5 hrs, my techs tell me its a plug & play located by knee bolster.
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
Re: RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
I found in SI labor op N2116 passenger side front door switch module.
FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
UG !!! TRANS CLAIM...... LOOKING FOR A LABOR OP FOR A FRONT BUMPER COVER REFINISH, OUR OUTSIDE BODY SHOP HAS SENT ME A BILL FOR 2.2HRS OVERHAUL BUMPER ASSY, 2.4HRS REFINISH, .3HRS REPAIR, .9HRS ADD CLEAR COAT
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
What kind of vehicle?
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
SORRY !!! 2009 MALIBU HYBRID VIN#1G1ZF57529F174305
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
Try labor op A0018 for 2.7 plus paint mix time. The paint code is AM.
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
Front Bumper Fascia Refinish/Clear Coat OPERATION NUMBER: A0018 Malibu Classic LABOR TIME: 2.6 PAINT CODE: AK Malibu LABOR TIME: 2.7 PAINT CODE: AM With Tint Coat/Tri-Coat Paint ADD: 0.1 PAINT CODE: GB --With both the overhaul and refinish times...
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
... ago and with all the problems, I still have not been paid in full yet on a 08 Yukon Hybrid. I hope you have better luck than me, I am still dealing with the new car department at the DBC! ...
Re: RIGHT DOOR MODULE LABOR OP?? - 11/06/2008
Yup, that's it! I had that one just a day or two ago.... Brian
IDLER PULLEY LABOR OP ??? - 11/07/2008
... FOR ACTUAL DESCRIPTION "SHOWS-BELT IDLER PULLEY"..... CHECKING PART-LABOR GR: ONLY PULLEY LABOR OP "COOLANT PUMP PULLEY" ...
Re: IDLER PULLEY LABOR OP ??? - 11/07/2008
HOW ABOUT J0690 .4
Re: PART# INCOMPATIBLE TO LAB. OP - 10/29/2008
Another thing you might try when you get stumped is get the part group # and use the part group to labor op guide that J&L provided. It's helped me when I got stuck on part not compatible.
Re: HUMMER LABOR OP - 10/30/2008
... on part description from EPIC (Transmission Control Module) this appears to be a "closest too" operation. Op selected from the 2008 H2 LTG - 6L50E/6L80E/6L90E Trans....
Top Rejected Labor Operation Feedback Requested! - 11/11/2008
Each month the Warranty News contains an article that pertains to the month's top rejected labor operation. Here is an opportunity to share your experiences and provide feedback... What is your top rejected labor operation and/or which labor operation...
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
THATS WHAT I THOUGHT BUT THIS VEHICLE IS AN "ENGINE CODE V" WHICH IS NOT LISTED
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
Try using one of these labor ops. J0680 or J3420. They go with your part number you have listed. Hope this helps. I forgot one J0700 for a crankshaft pulley. If your not sure have the parts dept. look it up and have them show you a picture of it, tha...
TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/19/2008
1998 MALIBU (VIN#1G1NE52M5WY173245) PT#15894729 LEFT TAIL LAMP CIRCUIT BOARD (GRP #2.694) UNABLE TO LOCATE A LABOR OP ???
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
Rhonda,You might use labor op B9641 as closest to op for replacement of the circuit board. hope this helps. Roy
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
I FOUND THIS BULLETIN IT MAY HELP DEPENDING ON THE CUSTOMER CONCERN. #00-08-42-007C: Stop/Tail Lamp(s) Inoperative or Intermittent and/or Water in Lamp (Replace Circuit Board/Gasket and/or Lamp Assembly) - (Aug 24, 2004) CUSTOMER CONCERN: ***Some customers...
LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
2003 TRAILBLAZER (1GNET16S936169146) PT#19177141 CHECKED "GROUP TO LABOR GUIDE", NOTHING SEEMS RIGHT FOR A LABOR OP ???
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
In the past, I've used this labor op for that repair B8981 molding, lift-gate tailgate outer panel. I Used it as closest labor op and got it paid. Hope that helps, Becky
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
OPERATION NUMBER: B8990 molding or pocket/license plate. LABOR TIME: 0.6 To Color/Clear Coat ADD: 0.6 PAINT CODE: GE To Replace Seal/Gasket ADD: 0.1 This is the labor op I use for gasket.
THAT SOUNDS GOOD TO ME... THANK YOU! FUNNY HOW THE EASIEST CLAIMS CAN LEAVE YOU CLUELESS SOMETIMES. LOL
Re: HUMMER LABOR OP - 10/24/2008
What year & model of HUMMER are you looking for?
Re: HUMMER LABOR OP - 10/24/2008
Use K4122 .5 hrs, my techs tell me its a plug & play located by knee bolster.
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
Re: RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
I found in SI labor op N2116 passenger side front door switch module.
FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
UG !!! TRANS CLAIM...... LOOKING FOR A LABOR OP FOR A FRONT BUMPER COVER REFINISH, OUR OUTSIDE BODY SHOP HAS SENT ME A BILL FOR 2.2HRS OVERHAUL BUMPER ASSY, 2.4HRS REFINISH, .3HRS REPAIR, .9HRS ADD CLEAR COAT
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
What kind of vehicle?
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
SORRY !!! 2009 MALIBU HYBRID VIN#1G1ZF57529F174305
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
Try labor op A0018 for 2.7 plus paint mix time. The paint code is AM.
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
Front Bumper Fascia Refinish/Clear Coat OPERATION NUMBER: A0018 Malibu Classic LABOR TIME: 2.6 PAINT CODE: AK Malibu LABOR TIME: 2.7 PAINT CODE: AM With Tint Coat/Tri-Coat Paint ADD: 0.1 PAINT CODE: GB --With both the overhaul and refinish times...
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
... ago and with all the problems, I still have not been paid in full yet on a 08 Yukon Hybrid. I hope you have better luck than me, I am still dealing with the new car department at the DBC! ...
Re: RIGHT DOOR MODULE LABOR OP?? - 11/06/2008
Yup, that's it! I had that one just a day or two ago.... Brian
IDLER PULLEY LABOR OP ??? - 11/07/2008
... FOR ACTUAL DESCRIPTION "SHOWS-BELT IDLER PULLEY"..... CHECKING PART-LABOR GR: ONLY PULLEY LABOR OP "COOLANT PUMP PULLEY" ...
Re: IDLER PULLEY LABOR OP ??? - 11/07/2008
HOW ABOUT J0690 .4
Re: PART# INCOMPATIBLE TO LAB. OP - 10/29/2008
Another thing you might try when you get stumped is get the part group # and use the part group to labor op guide that J&L provided. It's helped me when I got stuck on part not compatible.
Re: HUMMER LABOR OP - 10/30/2008
... on part description from EPIC (Transmission Control Module) this appears to be a "closest too" operation. Op selected from the 2008 H2 LTG - 6L50E/6L80E/6L90E Trans....
Top Rejected Labor Operation Feedback Requested! - 11/11/2008
Each month the Warranty News contains an article that pertains to the month's top rejected labor operation. Here is an opportunity to share your experiences and provide feedback... What is your top rejected labor operation and/or which labor operation...
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
THATS WHAT I THOUGHT BUT THIS VEHICLE IS AN "ENGINE CODE V" WHICH IS NOT LISTED
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
Try using one of these labor ops. J0680 or J3420. They go with your part number you have listed. Hope this helps. I forgot one J0700 for a crankshaft pulley. If your not sure have the parts dept. look it up and have them show you a picture of it, tha...
TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/19/2008
1998 MALIBU (VIN#1G1NE52M5WY173245) PT#15894729 LEFT TAIL LAMP CIRCUIT BOARD (GRP #2.694) UNABLE TO LOCATE A LABOR OP ???
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
Rhonda,You might use labor op B9641 as closest to op for replacement of the circuit board. hope this helps. Roy
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
I FOUND THIS BULLETIN IT MAY HELP DEPENDING ON THE CUSTOMER CONCERN. #00-08-42-007C: Stop/Tail Lamp(s) Inoperative or Intermittent and/or Water in Lamp (Replace Circuit Board/Gasket and/or Lamp Assembly) - (Aug 24, 2004) CUSTOMER CONCERN: ***Some customers...
LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
2003 TRAILBLAZER (1GNET16S936169146) PT#19177141 CHECKED "GROUP TO LABOR GUIDE", NOTHING SEEMS RIGHT FOR A LABOR OP ???
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
In the past, I've used this labor op for that repair B8981 molding, lift-gate tailgate outer panel. I Used it as closest labor op and got it paid. Hope that helps, Becky
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
OPERATION NUMBER: B8990 molding or pocket/license plate. LABOR TIME: 0.6 To Color/Clear Coat ADD: 0.6 PAINT CODE: GE To Replace Seal/Gasket ADD: 0.1 This is the labor op I use for gasket.
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 12/03/2008
I usually use N0912 for exterior lamp socket (which is what the circuit board is) and have never got a return. HTH.
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 12/03/2008
I use the B8990 also.
Part Failures During The Same Repair Visit - 10/03/2014
... not add a line to the job card for the second repair and do not open a new job card. All parts and labour should be charged out on the existing repair line of the job card. The technician's labour time for the first replacement is submitted as...
November 2014 Recall Update - 10/31/2014
... Recall 14116B: Electric Power Steering Assist: The bulletin has been revised to include Additional Labour Time for vehicles equipped with adjustable pedals. The note statement at the beginning of the service procedure has been updated as well as the...
Hazard Flasher Operation - 05/09/2014
Testing at the WPC has revealed that some returned hazard flasher switches from 2014 Cadillac CTS sedans are operating as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on...
Tire Replacement Tip - 05/09/2014
Labour code 8060420 for a tire replacement is only intended to be used where the incorrect tire size or mismatched brands were replaced as a result of a factory misbuild.
Required Operating Procedures - 01/28/2014
Additional text has been added to the Required Operating Procedures Bulletin, 04-00-889-015. The bulletin underwent two revisions in early January of this year; version F on January 2, and version G on January 8. Version G contains additional text within...
Required Operating Procedures - 04/08/2016
The Required Operating Procedure Bulletin was updated in early March to include the 2017 model year and update the Service Management Authorization Matrix. The 8 points that are contained within the bulletin have been taken from the GM Policies...
CTP Vehicles with Open Recalls - 04/08/2016
A rental vehicle cannot be given to a customer when there is an open recall. This is true whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th,...
Pre-Delivery Dealer Installed Options - 12/01/2015
RPOParts for RPO's (Regular Production Options) are included in the loose ship bag within the interior or trunk of the vehicle. During the PDI process, the technician is instructed to access SI to obtain installation instructions within the Accessories...
Concern Not Duplicated Labor Operations - 12/01/2015
... but in the end they can't duplicate that concern, they still want to be paid. GM has 42 labor operations published in the Labor Time Guide that can be used to pay your technician for their time involved in that situation. However, there are two big negatives...
Option C - 12/01/2015
The Consumer Price Index based labor rate, Option C, provides the dealer with an annual automatic review of the warranty labor rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment.Additionally, Option C labor...
Option C Labor Rate Increase - 01/11/2016
On January 1, 2016, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Powertrain Warranty Coverage - 01/11/2016
Labor Operations That Qualify: Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012:...
Wiring Operations - 12/01/2015
... to include the 2016 model year. The use of wiring repair and terminal connector repair labor operations must include additional information that identifies the location of the repair. Depending on the labor operation selected, either the Document ID...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
If you wonder why your PDI credit and your PDI fluid fill credit were debited, it's because you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field...
Bulletin Updates - 02/23/2015
... nut and bolt. While primarily a technical related bulletin, there are two bulletin specific labor operations included. Labor operation N6620 is used with 2009 and prior model year vehicles for a power and grounds distribution wiring and/or connector...
Remember These Labor Operations? - 06/02/2015
You may not need or use these operations very often; as a result they may not be used when appropriate. There are ten exterior-based repair labor operations in the Labor Time Guide that reflect labor only-no part replaced. These ten labor operations,...
SI Keyword/Labor Operation Search - 07/29/2015
Update! In the June edition of the newsletter we reported that there was an anomaly with the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now ...
Labor Operations: Closest To - 06/30/2015
There is a labor operation for the majority of warranty repairs performed, but occasionally one cannot be found. In this situation, a closest labor operation to describe the repair should be used. The time the technician has clocked for the repair is...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
One of the requirements of the CPO process is to make the repairs stated in any open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the...
Choosing The Correct Labor Operation - 06/02/2015
Labor Operation Guidelines: When your dealership submits a transaction to GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor...
Service Information Keyword/Labor Operation Search - 06/02/2015
... information by Year Range + Model + Keyword link.From the search screen the user selects the appropriate model from the list, rather than the platform.The second SI update was to the Keyword search function. The update was designed to allow the user...
Re-Opened Recalls - 09/25/2018
... identified as not having a valid WCC, have a field action status update in IVH from "closed" to "open."...
Open Recalls - 07/23/2018
... Required Field Actions section on the Investigate Vehicle History screen in GWM to identify any open field actions that need to be completed. The process must be completed each time a customer vehicle arrives at the dealership for service, and prior...
I usually use N0912 for exterior lamp socket (which is what the circuit board is) and have never got a return. HTH.
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 12/03/2008
I use the B8990 also.
Part Failures During The Same Repair Visit - 10/03/2014
... not add a line to the job card for the second repair and do not open a new job card. All parts and labour should be charged out on the existing repair line of the job card. The technician's labour time for the first replacement is submitted as...
November 2014 Recall Update - 10/31/2014
... Recall 14116B: Electric Power Steering Assist: The bulletin has been revised to include Additional Labour Time for vehicles equipped with adjustable pedals. The note statement at the beginning of the service procedure has been updated as well as the...
Hazard Flasher Operation - 05/09/2014
Testing at the WPC has revealed that some returned hazard flasher switches from 2014 Cadillac CTS sedans are operating as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on...
Tire Replacement Tip - 05/09/2014
Labour code 8060420 for a tire replacement is only intended to be used where the incorrect tire size or mismatched brands were replaced as a result of a factory misbuild.
Required Operating Procedures - 01/28/2014
Additional text has been added to the Required Operating Procedures Bulletin, 04-00-889-015. The bulletin underwent two revisions in early January of this year; version F on January 2, and version G on January 8. Version G contains additional text within...
Required Operating Procedures - 04/08/2016
The Required Operating Procedure Bulletin was updated in early March to include the 2017 model year and update the Service Management Authorization Matrix. The 8 points that are contained within the bulletin have been taken from the GM Policies...
CTP Vehicles with Open Recalls - 04/08/2016
A rental vehicle cannot be given to a customer when there is an open recall. This is true whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th,...
Pre-Delivery Dealer Installed Options - 12/01/2015
RPOParts for RPO's (Regular Production Options) are included in the loose ship bag within the interior or trunk of the vehicle. During the PDI process, the technician is instructed to access SI to obtain installation instructions within the Accessories...
Concern Not Duplicated Labor Operations - 12/01/2015
... but in the end they can't duplicate that concern, they still want to be paid. GM has 42 labor operations published in the Labor Time Guide that can be used to pay your technician for their time involved in that situation. However, there are two big negatives...
Option C - 12/01/2015
The Consumer Price Index based labor rate, Option C, provides the dealer with an annual automatic review of the warranty labor rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment.Additionally, Option C labor...
Option C Labor Rate Increase - 01/11/2016
On January 1, 2016, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Powertrain Warranty Coverage - 01/11/2016
Labor Operations That Qualify: Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012:...
Wiring Operations - 12/01/2015
... to include the 2016 model year. The use of wiring repair and terminal connector repair labor operations must include additional information that identifies the location of the repair. Depending on the labor operation selected, either the Document ID...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
If you wonder why your PDI credit and your PDI fluid fill credit were debited, it's because you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field...
Bulletin Updates - 02/23/2015
... nut and bolt. While primarily a technical related bulletin, there are two bulletin specific labor operations included. Labor operation N6620 is used with 2009 and prior model year vehicles for a power and grounds distribution wiring and/or connector...
Remember These Labor Operations? - 06/02/2015
You may not need or use these operations very often; as a result they may not be used when appropriate. There are ten exterior-based repair labor operations in the Labor Time Guide that reflect labor only-no part replaced. These ten labor operations,...
SI Keyword/Labor Operation Search - 07/29/2015
Update! In the June edition of the newsletter we reported that there was an anomaly with the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now ...
Labor Operations: Closest To - 06/30/2015
There is a labor operation for the majority of warranty repairs performed, but occasionally one cannot be found. In this situation, a closest labor operation to describe the repair should be used. The time the technician has clocked for the repair is...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
One of the requirements of the CPO process is to make the repairs stated in any open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the...
Choosing The Correct Labor Operation - 06/02/2015
Labor Operation Guidelines: When your dealership submits a transaction to GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor...
Service Information Keyword/Labor Operation Search - 06/02/2015
... information by Year Range + Model + Keyword link.From the search screen the user selects the appropriate model from the list, rather than the platform.The second SI update was to the Keyword search function. The update was designed to allow the user...
Re-Opened Recalls - 09/25/2018
... identified as not having a valid WCC, have a field action status update in IVH from "closed" to "open."...
Open Recalls - 07/23/2018
... Required Field Actions section on the Investigate Vehicle History screen in GWM to identify any open field actions that need to be completed. The process must be completed each time a customer vehicle arrives at the dealership for service, and prior...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 06/25/2018
... sections. The PET is to be used once a determination has been made that a policy decision is appropriate for a customer’s out of warranty repair or when the customer has requested policy consideration for an out of warranty repair, to determine...
Cadillac CPO Operations Guide - NEW - 05/22/2018
The latest edition of the Cadillac Certified Pre-Owned Operations Guide was issued in May 2018. Appendix A within the guide contains a list of labor operations that are not covered by the Cadillac CPO Limited Warranty. This is the ultimate source for...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... after initial write-up regarding who is responsible for the repair expense Added Operation Warranty on dealer owned inventory OLH Repeat Repairs – previous job card (comeback) Repeat Repairs – same job card (pyramiding) Straight Time Policy...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the...
Concern Not Duplicated Labor Operations - 08/22/2017
There are a series of labor operations available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. These labor operations are known as Customer Concern...
One Labor Operation For Both Sides - 08/22/2017
In some cases the Labor Time Guide will only offer a single labor operation that is used for either the left side or the right side. If both sides have to be replaced on the same repair visit and there is only the one single labor operation, other...
Option C Increase Reminder - 01/22/2018
Dealers enrolled in the Option C labor rate plan received a 2.5% labor rate increase on January 1, 2018. Confirm that your DSP software labor rate table reflects the 2.5% increase. Current labor rates are available in the Analyze Warranty tab of GWM by...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
... expense that could be focused on other product issues. Three specific components are Wheels (labor operation 8060400), Exterior Mirror Assemblies (2050220), and Interior Seat Cushion Covers. Beginning January 8, 2018, the above labor operations will...
Straight Time Labor Operations - 12/21/2017
Certain labor operations in the Labor Time Guide will not have a published base time displayed. These labor operations are called Straight Time labor operations. With repairs that display ST in the LTG, technicians should document all of the steps taken...
Option C Labor Rate - 12/21/2017
On January 1, 2018, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your dealership. Dealers...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... went into effect on October 1, 2016.The following are highlights from the revision:Goodwill labor operations 0600343 Spontaneous Maintenance, 0600015 Incidental Non-Warranty Expense, and 0600005 Vehicle Payment Expense have specific applications and...
Labor Operations and the Causal Part - 08/23/2016
... truly is a comeback and the dealership absorbs the cost of the second repair. In the opening paragraph scenario, the technician's cause of failure documentation does indicate that the second repair was due to the failure of the part in the first...
Equinox Diesel Option - 10/26/2016
GM has announced that the next Equinox compact crossover will come with a diesel option. The Cruze 5-door hatchback may also be equipped with a diesel option in the coming years. The Cruze sedan will be redesigned for the 2017 model year, but will continue...
The User Options Tab in GWM - 12/21/2016
The User Options Tab in GWM provides the dealer with the ability to customize the Transaction Result columns so only the desired data is displayed on the Transaction Search Results page. To customize the search, select the User Options tab and then...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
Dealers must check the VIN on IVH to determine if the inventory vehicle has any open or pending product field actions prior to any test drives or demonstration to the prospective customer. The field action job card must be completed on or before the date...
Open Recalls - 09/27/2016
It has been a year since GM began the process of debiting PDI transactions with Open Field Actions. A year later, it is still extremely important to GM that recalls are completed both for safety reasons and customer satisfaction. Dealers that received...
Required Operating Procedures - 06/27/2016
The Required Operating Procedures bulletin has been updated again. The updates were made to the Service Management Authorization matrix and the Frequently Asked Questions sections. Changes to the matrix include removing the, "require authorization...
Wiring Repair Labor Operations - 05/24/2016
Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information...
OptiKleen and DEF - 07/25/2017
OptiKleen: Effective August 1, 2017, OptiKleen that is added at the time of PDI or in conjunction with a warrantable component failure, must be submitted in the Parts section of the transaction, not in Net/Miscellaneous. Dealers must charge out part number ...
Required Operating Procedures - Acceptable Customer Signature - 06/19/2017
Electronic authorization (e.g. obtained by tablet) is acceptable as long as it is obtained prior to repairs being performed. The customer must acknowledge authorizing the repairs. E-signatures must be transferred to the job card.
Required Operating Procedures - Engine/Transmission Assemblies - 06/19/2017
When a complete transmission/engine assembly is replaced, ALL service agents are required to complete the Cost Comparison Worksheet for Assembly Repair vs. Replacement prior to performing the repair. The worksheet must be attached to the job card. The ...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering,...
Open Recall - 03/21/2017
Dealerships that are trading for or purchasing a vehicle from another dealer, are to remind the other dealer of any open field actions on the vehicle and request that the required repairs be performed before completing the vehicle transaction. Confirm...
Wiring and Connector Labor Operations - 02/17/2017
Since 2010, certain wiring, connector, terminal, and harness labor operations require entering a document ID number with the transaction. Depending on the labor operation selected, the document ID number is either that of the connector end view, locator...
Option C Labor Rate - 12/21/2016
On January 1, 2017, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
... sections. The PET is to be used once a determination has been made that a policy decision is appropriate for a customer’s out of warranty repair or when the customer has requested policy consideration for an out of warranty repair, to determine...
Cadillac CPO Operations Guide - NEW - 05/22/2018
The latest edition of the Cadillac Certified Pre-Owned Operations Guide was issued in May 2018. Appendix A within the guide contains a list of labor operations that are not covered by the Cadillac CPO Limited Warranty. This is the ultimate source for...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... after initial write-up regarding who is responsible for the repair expense Added Operation Warranty on dealer owned inventory OLH Repeat Repairs – previous job card (comeback) Repeat Repairs – same job card (pyramiding) Straight Time Policy...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the...
Concern Not Duplicated Labor Operations - 08/22/2017
There are a series of labor operations available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. These labor operations are known as Customer Concern...
One Labor Operation For Both Sides - 08/22/2017
In some cases the Labor Time Guide will only offer a single labor operation that is used for either the left side or the right side. If both sides have to be replaced on the same repair visit and there is only the one single labor operation, other...
Option C Increase Reminder - 01/22/2018
Dealers enrolled in the Option C labor rate plan received a 2.5% labor rate increase on January 1, 2018. Confirm that your DSP software labor rate table reflects the 2.5% increase. Current labor rates are available in the Analyze Warranty tab of GWM by...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
... expense that could be focused on other product issues. Three specific components are Wheels (labor operation 8060400), Exterior Mirror Assemblies (2050220), and Interior Seat Cushion Covers. Beginning January 8, 2018, the above labor operations will...
Straight Time Labor Operations - 12/21/2017
Certain labor operations in the Labor Time Guide will not have a published base time displayed. These labor operations are called Straight Time labor operations. With repairs that display ST in the LTG, technicians should document all of the steps taken...
Option C Labor Rate - 12/21/2017
On January 1, 2018, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your dealership. Dealers...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... went into effect on October 1, 2016.The following are highlights from the revision:Goodwill labor operations 0600343 Spontaneous Maintenance, 0600015 Incidental Non-Warranty Expense, and 0600005 Vehicle Payment Expense have specific applications and...
Labor Operations and the Causal Part - 08/23/2016
... truly is a comeback and the dealership absorbs the cost of the second repair. In the opening paragraph scenario, the technician's cause of failure documentation does indicate that the second repair was due to the failure of the part in the first...
Equinox Diesel Option - 10/26/2016
GM has announced that the next Equinox compact crossover will come with a diesel option. The Cruze 5-door hatchback may also be equipped with a diesel option in the coming years. The Cruze sedan will be redesigned for the 2017 model year, but will continue...
The User Options Tab in GWM - 12/21/2016
The User Options Tab in GWM provides the dealer with the ability to customize the Transaction Result columns so only the desired data is displayed on the Transaction Search Results page. To customize the search, select the User Options tab and then...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
Dealers must check the VIN on IVH to determine if the inventory vehicle has any open or pending product field actions prior to any test drives or demonstration to the prospective customer. The field action job card must be completed on or before the date...
Open Recalls - 09/27/2016
It has been a year since GM began the process of debiting PDI transactions with Open Field Actions. A year later, it is still extremely important to GM that recalls are completed both for safety reasons and customer satisfaction. Dealers that received...
Required Operating Procedures - 06/27/2016
The Required Operating Procedures bulletin has been updated again. The updates were made to the Service Management Authorization matrix and the Frequently Asked Questions sections. Changes to the matrix include removing the, "require authorization...
Wiring Repair Labor Operations - 05/24/2016
Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information...
OptiKleen and DEF - 07/25/2017
OptiKleen: Effective August 1, 2017, OptiKleen that is added at the time of PDI or in conjunction with a warrantable component failure, must be submitted in the Parts section of the transaction, not in Net/Miscellaneous. Dealers must charge out part number ...
Required Operating Procedures - Acceptable Customer Signature - 06/19/2017
Electronic authorization (e.g. obtained by tablet) is acceptable as long as it is obtained prior to repairs being performed. The customer must acknowledge authorizing the repairs. E-signatures must be transferred to the job card.
Required Operating Procedures - Engine/Transmission Assemblies - 06/19/2017
When a complete transmission/engine assembly is replaced, ALL service agents are required to complete the Cost Comparison Worksheet for Assembly Repair vs. Replacement prior to performing the repair. The worksheet must be attached to the job card. The ...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering,...
Open Recall - 03/21/2017
Dealerships that are trading for or purchasing a vehicle from another dealer, are to remind the other dealer of any open field actions on the vehicle and request that the required repairs be performed before completing the vehicle transaction. Confirm...
Wiring and Connector Labor Operations - 02/17/2017
Since 2010, certain wiring, connector, terminal, and harness labor operations require entering a document ID number with the transaction. Depending on the labor operation selected, the document ID number is either that of the connector end view, locator...
Option C Labor Rate - 12/21/2016
On January 1, 2017, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Powertrain Options - 11/18/2013
GM is considering several different powertrain options for the soon-to-launch large SUV's. Diesel engines, hybrid powertrains and high geared transmissions are all up for consideration. The next generation Escalade and the extended ESV model are...
The User Options Tab - 12/09/2013
The User Options tab in GWM provides the dealer with the ability to customize the Transaction Result columns so only the desired data is displayed on the Transaction Search Results page. To customize the search, select the User Options tab and then...
Option Discrepancies - 06/06/2012
... is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect parts/options include:The front seats are leather;...
Open Recalls - 05/02/2012
... over 2.7 million. This is an industry wide statistic, not GM specific.Dealers that fail to perform open campaigns prior to the sale of a new or used vehicle compromise the safety of consumers everywhere. The same holds true for vehicle owners that either...
Policy and Customer Participation - 10/08/2012
... the service agent contributed in the, "customer/service agent participation," field. Parts and labour must be calculated at warranty rates and never do a policy repair for parts or labour only; the whole value of the repair must be shown on the job card...
Optikleen State Dilution Requirements - 03/08/2012
Optikleen is the windshield washer solvent recommended and sold by GM and used by many GM dealerships. It is sold in a concentrated form to minimize the additional expense associated with shipping a heavier product. To comply with applicable state ...
Qualifying for a Rental Vehicle - 02/07/2012
... Courtesy Transportation and Roadside Assistance. GM's intent was to make courtesy transportation options available for powertrain covered repairs. Options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle...
Special Equipment Options - 11/17/2011
... these components as it may cause confusion when the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle rods have been disconnected so the doors can only be opened from the outside; rear door lock...
Update to 2010 Wiring Labor Operations - 07/02/2010
Last month we wrote about the new wiring labor operations for 2010 and future model years and the added documentation requirements associated with these labor operations. If you haven't read the article yet, it's on the front page edition of June's Warranty...
Open Recalls - 12/24/2010
... that are missed during the quick turn of these repair orders. Those lost dollars are found in open recalls yet to be performed. Making the most of these service dollars is as simple as reviewing a vehicle's history and open field actions for any uncompleted...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... of the technology that has found its way to automakers non-EV/Hybrid vehicles. Challenges and Opportunities for Dealers - The advancement of EV's and Plug-In Hybrids present some unique challenges and opportunities to dealers. First there is a learning...
Warranty Performance Analysis - Review of past three years - 12/24/2010
It is my sincere hope that during the last three years you have found useful information in this column. This is the last of the articles I will write as a part of this series. So, I thought it might be useful to review the three different topics covered...
Service Options - 04/12/2011
... help battle customer perceptions that the dealership is more expensive than the independent shop. ...
Service Solutions: Going the Extra Mile with Documentation - 06/08/2011
... warranty processes. The extra information can include data to help differentiate between multiple labour times for a repair based on trim level, or selecting and applying for the appropriate labour for the repairs performed. Either way, there are...
Components and Systems - 01/06/2010
... Panel ClusterLDA Loyal, Deserving, AppreciativeLOP Labour OperationLOF Lube, Oil, FilterLTG Labour Time GuideMAF Mass Air FlowMAP Manifold Absolute...
Repairs that Overlap - 02/07/2012
... the repair. For example: a customer condition of driver's side power window and power door lock inoperative would result in an overlap to remove the door panel. The labor time on the second operation should be reduced for the door panel labor and submitted...
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
... if it was good then it twas good...but if it failed we had to hold the vehicle for stop sale. Then we got labor codes for both passed or one or another failed (9104446 and 9104498 were the options). Now we have the new updated but it does...
Global Warranty Management - Adjustments - 03/11/2010
... and a partial debit. In an adjustment situation only the following fields may be updated: base labour time, supplemental and other labour time, net item amounts and quantities, parts section and authorization and comments section. Continue through the...
Special Coverage Policy Updates: - 05/23/2016
... if the vehicle is still within warranty, most past Special Coverage bulletins would list two labor operations; one for use when the vehicle was out of warranty and one for use when the vehicle was still within warranty coverage. Effective May 9th, 2016,...
Customer Concern Not Duplicated - 06/25/2018
The collection of Customer Concern Not Duplicated labor operations are available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. If the operations...
Maintenance Service Rejects - 07/23/2018
... a third service, the claim will reject with this reject code: Error 232: Repeat Repair. The same Labour Code 0600213 was found on Job Card 307694. This reject cannot be authorized like a regular repeat repair reject, nor can it be submitted as a policy...
RPO Codes - 02/23/2015
Some labor operations list multiple base labor hour options based on the RPO code for the vehicle being repaired. To select the correct option, it is necessary to review the RPO codes listed within the Vehicle Build link of IVH.A warranty administrator...
Paint Warranty Claims - 04/08/2016
... a little differently than other warranty transactions. Dealerships that do not have a body shop need to find a suitable sublet repair facility. As a reminder, sublet repairs must not be shown on the warranty transaction as a service agent performed repair....
Forum - 12/21/2018
I would submit each individual line considering there is a separate labor operation for each part. Rule of thumb is if there is a labor operation for it, then it needs to have its own line. Then for the opposite side for each labor op there should be...
Pending repair orders - 01/21/2021
Just curious do you close your repair orders if they go into pending? Or leave them open until paid.If have left mine open until paid because if I have to change the labor op and/or techs pay it is easier to do it to an open repair order rather...
GM is considering several different powertrain options for the soon-to-launch large SUV's. Diesel engines, hybrid powertrains and high geared transmissions are all up for consideration. The next generation Escalade and the extended ESV model are...
The User Options Tab - 12/09/2013
The User Options tab in GWM provides the dealer with the ability to customize the Transaction Result columns so only the desired data is displayed on the Transaction Search Results page. To customize the search, select the User Options tab and then...
Option Discrepancies - 06/06/2012
... is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect parts/options include:The front seats are leather;...
Open Recalls - 05/02/2012
... over 2.7 million. This is an industry wide statistic, not GM specific.Dealers that fail to perform open campaigns prior to the sale of a new or used vehicle compromise the safety of consumers everywhere. The same holds true for vehicle owners that either...
Policy and Customer Participation - 10/08/2012
... the service agent contributed in the, "customer/service agent participation," field. Parts and labour must be calculated at warranty rates and never do a policy repair for parts or labour only; the whole value of the repair must be shown on the job card...
Optikleen State Dilution Requirements - 03/08/2012
Optikleen is the windshield washer solvent recommended and sold by GM and used by many GM dealerships. It is sold in a concentrated form to minimize the additional expense associated with shipping a heavier product. To comply with applicable state ...
Qualifying for a Rental Vehicle - 02/07/2012
... Courtesy Transportation and Roadside Assistance. GM's intent was to make courtesy transportation options available for powertrain covered repairs. Options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle...
Special Equipment Options - 11/17/2011
... these components as it may cause confusion when the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle rods have been disconnected so the doors can only be opened from the outside; rear door lock...
Update to 2010 Wiring Labor Operations - 07/02/2010
Last month we wrote about the new wiring labor operations for 2010 and future model years and the added documentation requirements associated with these labor operations. If you haven't read the article yet, it's on the front page edition of June's Warranty...
Open Recalls - 12/24/2010
... that are missed during the quick turn of these repair orders. Those lost dollars are found in open recalls yet to be performed. Making the most of these service dollars is as simple as reviewing a vehicle's history and open field actions for any uncompleted...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... of the technology that has found its way to automakers non-EV/Hybrid vehicles. Challenges and Opportunities for Dealers - The advancement of EV's and Plug-In Hybrids present some unique challenges and opportunities to dealers. First there is a learning...
Warranty Performance Analysis - Review of past three years - 12/24/2010
It is my sincere hope that during the last three years you have found useful information in this column. This is the last of the articles I will write as a part of this series. So, I thought it might be useful to review the three different topics covered...
Service Options - 04/12/2011
... help battle customer perceptions that the dealership is more expensive than the independent shop. ...
Service Solutions: Going the Extra Mile with Documentation - 06/08/2011
... warranty processes. The extra information can include data to help differentiate between multiple labour times for a repair based on trim level, or selecting and applying for the appropriate labour for the repairs performed. Either way, there are...
Components and Systems - 01/06/2010
... Panel ClusterLDA Loyal, Deserving, AppreciativeLOP Labour OperationLOF Lube, Oil, FilterLTG Labour Time GuideMAF Mass Air FlowMAP Manifold Absolute...
Repairs that Overlap - 02/07/2012
... the repair. For example: a customer condition of driver's side power window and power door lock inoperative would result in an overlap to remove the door panel. The labor time on the second operation should be reduced for the door panel labor and submitted...
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
... if it was good then it twas good...but if it failed we had to hold the vehicle for stop sale. Then we got labor codes for both passed or one or another failed (9104446 and 9104498 were the options). Now we have the new updated but it does...
Global Warranty Management - Adjustments - 03/11/2010
... and a partial debit. In an adjustment situation only the following fields may be updated: base labour time, supplemental and other labour time, net item amounts and quantities, parts section and authorization and comments section. Continue through the...
Special Coverage Policy Updates: - 05/23/2016
... if the vehicle is still within warranty, most past Special Coverage bulletins would list two labor operations; one for use when the vehicle was out of warranty and one for use when the vehicle was still within warranty coverage. Effective May 9th, 2016,...
Customer Concern Not Duplicated - 06/25/2018
The collection of Customer Concern Not Duplicated labor operations are available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. If the operations...
Maintenance Service Rejects - 07/23/2018
... a third service, the claim will reject with this reject code: Error 232: Repeat Repair. The same Labour Code 0600213 was found on Job Card 307694. This reject cannot be authorized like a regular repeat repair reject, nor can it be submitted as a policy...
RPO Codes - 02/23/2015
Some labor operations list multiple base labor hour options based on the RPO code for the vehicle being repaired. To select the correct option, it is necessary to review the RPO codes listed within the Vehicle Build link of IVH.A warranty administrator...
Paint Warranty Claims - 04/08/2016
... a little differently than other warranty transactions. Dealerships that do not have a body shop need to find a suitable sublet repair facility. As a reminder, sublet repairs must not be shown on the warranty transaction as a service agent performed repair....
Forum - 12/21/2018
I would submit each individual line considering there is a separate labor operation for each part. Rule of thumb is if there is a labor operation for it, then it needs to have its own line. Then for the opposite side for each labor op there should be...
Pending repair orders - 01/21/2021
Just curious do you close your repair orders if they go into pending? Or leave them open until paid.If have left mine open until paid because if I have to change the labor op and/or techs pay it is easier to do it to an open repair order rather...
Certified Pre-Owned Vehicles - 09/26/2023
... a CPO vehicle is diagnosed, coverage must be determined. The first step is to find the labor operation in the Labor Time Guide. Once you have the labor operation, go to the Warranty Resource Center app in GlobalConnect. In the top left corner, you will...
Service Information - 10/28/2022
... can help with in the warranty process, but we’ll focus on a couple more typical uses: labor operation/time confirmation and documentation. There are going to be more than a few times that a newer warranty administrator will have to hunt down...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... can help with in the warranty process, but we’ll focus on a couple more typical uses: labor operation/time confirmation and documentation. Labor Time Guide: There are going to be more than a few times that a newer warranty administrator will...
Bulletin Repairs - 01/27/2021
When performing warranty repairs per a published technical service bulletin note the bulletin number and bulletin labor operation in the Cause/Correction section of the job card. Many bulletins contain bulletin specific labor operations that must be used...
Labor time updates - 03/13/2013
... time of 4.2 as stated in the most current labor time guide. The transaction rejected with 081 base labour excessive. On my investigation, there had been a labor time change effective March 1, 2013 showing 4.2 for the labor operation. In February the...
Re: Saturn Service Contract with Trans service - 01/20/2011
... would be able to help. DBC of course referred me to MIC. Any thoughts? [/quote] GMPP Smart Care Labour Operations M0011 $0-$20.00 M0012 $20.00-$23.00 M0013 $23.01-$26.00 M0014 $26.01-$29.00 M0015 $29.01-$32.00 M0016 $32.01-$35.00 M0017...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/09/2014
... GWM with the VIN of the vehicle being repaired as well as the VIN of the rental vehicle. Use the labour operation that is appropriate for the repairs performed. Kristen/jlwarranty...
Components and Systems - 04/13/2010
... There really isn't a better word to describe everything one must consider (or be aware of) to properly administer warranty operations within the service department. One of the more challenging aspects of processing a warranty transaction is selecting...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... in 2010). Emission warranties vary as well. When you see coverage code E, E1, and E2 next to a labour code in the Labour Time Guide, they represent specific coverage, including longer coverage if a vehicle was sold and registered in a select emissions...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
... to leave off the component. So, the errors I got were...Error 073 : Total Other Labour Hours exceed the allowance for labour code 3421060 Error 051 : Service Agent is not allowed to submit part product line 06. Error 028 :...
What can you learn from a warranty transaction? - 01/04/2022
... the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense or frequency...
PDI Self Debit - 05/14/2013
... process would normally be fine, except when there is a significant discrepancy from one stores labour rate to the other. The invoicing dealer may perform a self debit on the auto paid PDI. Find the transaction by entering the last eight characters of...
Global Warranty Management - 06/07/2010
... information. The invoice does not separate payment by job card number, VIN or even by parts/labour/net. So, as a means of posting payment to the warranty receivable schedule, this isn't the stand alone solution.The most accurate means of posting warranty...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
... transportation options GMPP offers, the covered repair requires 2.0 or more manufacturer's labour time guide hours or the vehicle has to be inoperable. While GM allows for a shuttle for any warranty repair, with GMPP a shuttle cannot be claimed if the...
Warranty Part Center Documentation - 12/19/2014
... Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction and entering the time in the administration...
October 2014 Recall Update - 10/03/2014
... Steering Hoses: The recall has been updated to include a revised inspection procedure, additional labour operation, and a copy of the customer letter that was mailed to customers in mid-August. The recall affects certain 2015 Chevrolet Silverado and...
Requesting a Labor Rate Increase - 01/24/2023
... body, mechanical, or maintenance warranty labor rate, depending on the corresponding labor operation published in the LTG. There are two labor rate options for dealers to choose. Option A provides a warranty labor rate based on the dealership’s...
PDI Accessories - 06/29/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
Forum - 05/04/2021
Per the recall, Dealers can and should perform the procedure in this bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op...
What Would You Do? - 11/22 - 10/28/2022
... of the upper a-arms were replaced and the front end aligned. Since there are unique labor operations for the right side and left side, a line was added to the job card for the opposite side. Repair line one was submitted with the labor operation...
Forum - 11/06/2018
Couple of options: closest to labor operation from the transmission group or the transmission CCND operation with authorization for excessive parts (transmission fluid).
Forum - 09/25/2017
... BCM. SO, the junction block should be the failed part (which is the part I cannot find an opcode for) and the BCM as collateral damage with part auth and OLH. Does anyone have an opcode for this junction block? When using the part group...
Concern Not Duplicated - 05/17/2022
... repair a customer's concern, but in the end, no defect could be found. There are a series of labor operations, specific to a repair category that are published in the labor time guide to address these situations and to ultimately pay the technician for...
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
... process. *Service Agents are entitled to the normal PDI plus $150 handling allowance using labour operation Z7006. Transactions are submitted through the warranty system, using the complaint and failure codes for PDI and $150 in the net amount. *Service...
Reject of the Month - 06/06/2014
... "Not Accepted as Fixed, Agreed to Replace Only". The store's warranty administrator submitted for labour reimbursement with the airbag light and the tailgate adjust, but closed the remaining lines internally as instructed by management. Quite often...
... a CPO vehicle is diagnosed, coverage must be determined. The first step is to find the labor operation in the Labor Time Guide. Once you have the labor operation, go to the Warranty Resource Center app in GlobalConnect. In the top left corner, you will...
Service Information - 10/28/2022
... can help with in the warranty process, but we’ll focus on a couple more typical uses: labor operation/time confirmation and documentation. There are going to be more than a few times that a newer warranty administrator will have to hunt down...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... can help with in the warranty process, but we’ll focus on a couple more typical uses: labor operation/time confirmation and documentation. Labor Time Guide: There are going to be more than a few times that a newer warranty administrator will...
Bulletin Repairs - 01/27/2021
When performing warranty repairs per a published technical service bulletin note the bulletin number and bulletin labor operation in the Cause/Correction section of the job card. Many bulletins contain bulletin specific labor operations that must be used...
Labor time updates - 03/13/2013
... time of 4.2 as stated in the most current labor time guide. The transaction rejected with 081 base labour excessive. On my investigation, there had been a labor time change effective March 1, 2013 showing 4.2 for the labor operation. In February the...
Re: Saturn Service Contract with Trans service - 01/20/2011
... would be able to help. DBC of course referred me to MIC. Any thoughts? [/quote] GMPP Smart Care Labour Operations M0011 $0-$20.00 M0012 $20.00-$23.00 M0013 $23.01-$26.00 M0014 $26.01-$29.00 M0015 $29.01-$32.00 M0016 $32.01-$35.00 M0017...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/09/2014
... GWM with the VIN of the vehicle being repaired as well as the VIN of the rental vehicle. Use the labour operation that is appropriate for the repairs performed. Kristen/jlwarranty...
Components and Systems - 04/13/2010
... There really isn't a better word to describe everything one must consider (or be aware of) to properly administer warranty operations within the service department. One of the more challenging aspects of processing a warranty transaction is selecting...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... in 2010). Emission warranties vary as well. When you see coverage code E, E1, and E2 next to a labour code in the Labour Time Guide, they represent specific coverage, including longer coverage if a vehicle was sold and registered in a select emissions...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
... to leave off the component. So, the errors I got were...Error 073 : Total Other Labour Hours exceed the allowance for labour code 3421060 Error 051 : Service Agent is not allowed to submit part product line 06. Error 028 :...
What can you learn from a warranty transaction? - 01/04/2022
... the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense or frequency...
PDI Self Debit - 05/14/2013
... process would normally be fine, except when there is a significant discrepancy from one stores labour rate to the other. The invoicing dealer may perform a self debit on the auto paid PDI. Find the transaction by entering the last eight characters of...
Global Warranty Management - 06/07/2010
... information. The invoice does not separate payment by job card number, VIN or even by parts/labour/net. So, as a means of posting payment to the warranty receivable schedule, this isn't the stand alone solution.The most accurate means of posting warranty...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
... transportation options GMPP offers, the covered repair requires 2.0 or more manufacturer's labour time guide hours or the vehicle has to be inoperable. While GM allows for a shuttle for any warranty repair, with GMPP a shuttle cannot be claimed if the...
Warranty Part Center Documentation - 12/19/2014
... Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction and entering the time in the administration...
October 2014 Recall Update - 10/03/2014
... Steering Hoses: The recall has been updated to include a revised inspection procedure, additional labour operation, and a copy of the customer letter that was mailed to customers in mid-August. The recall affects certain 2015 Chevrolet Silverado and...
Requesting a Labor Rate Increase - 01/24/2023
... body, mechanical, or maintenance warranty labor rate, depending on the corresponding labor operation published in the LTG. There are two labor rate options for dealers to choose. Option A provides a warranty labor rate based on the dealership’s...
PDI Accessories - 06/29/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
Forum - 05/04/2021
Per the recall, Dealers can and should perform the procedure in this bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op...
What Would You Do? - 11/22 - 10/28/2022
... of the upper a-arms were replaced and the front end aligned. Since there are unique labor operations for the right side and left side, a line was added to the job card for the opposite side. Repair line one was submitted with the labor operation...
Forum - 11/06/2018
Couple of options: closest to labor operation from the transmission group or the transmission CCND operation with authorization for excessive parts (transmission fluid).
Forum - 09/25/2017
... BCM. SO, the junction block should be the failed part (which is the part I cannot find an opcode for) and the BCM as collateral damage with part auth and OLH. Does anyone have an opcode for this junction block? When using the part group...
Concern Not Duplicated - 05/17/2022
... repair a customer's concern, but in the end, no defect could be found. There are a series of labor operations, specific to a repair category that are published in the labor time guide to address these situations and to ultimately pay the technician for...
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
... process. *Service Agents are entitled to the normal PDI plus $150 handling allowance using labour operation Z7006. Transactions are submitted through the warranty system, using the complaint and failure codes for PDI and $150 in the net amount. *Service...
Reject of the Month - 06/06/2014
... "Not Accepted as Fixed, Agreed to Replace Only". The store's warranty administrator submitted for labour reimbursement with the airbag light and the tailgate adjust, but closed the remaining lines internally as instructed by management. Quite often...
Assembly Replacements - 04/28/2016
External Part vs Internal Part Failure: When a part is replaced as part of a warranty repair, a labor operation must be chosen for transaction submission and subsequent reimbursement to the dealership. Selecting the correct labor operation and causal...
Pyramid Repairs - 12/21/2016
... The purpose of this ranking is to compare your dealership’s warranty expense and labor operation usage to like dealerships to determine out-of-line warranty expense. Each of the four categories that determine a dealer’s ranking will display...
LLPW replaces LSG - 12/18/2012
... wheel bearings. GM hopes that the program will be more appealing to both the dealer and customer. Labour is not included in the LLPW program; the labour commitment was one of the reasons many dealers did not enroll in the LSG program. Eligible components...
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Forum - 02/08/2021
Hello FranB63, Since most bulletin specific labor operations are not listed within the CPO Labor Operations that Require Pre-Approval Guide, recommend referencing the closest labor op to the bulletin repair in the LTG. Compare the labor op from...
Accessory Catalog Offerings - 06/26/2023
When dealers order new vehicles, they have the option of adding various accessories. These accessories are referred to as a Limited Production Option (LPO). LPO accessories are typically installed at the dealership and a transaction is submitted to pay...
Year End Submission - 10/25/2023
... Part & is not a compatible part for labor code &. N/A 69 Base labour hours for labour code & was reduced to GM labour file time. N/A In those cases, the reject cannot be authorized by the Service Agent or Wholesale. It must be corrected...
Approved PDI Fluid Adds - 10/28/2022
... applicable provisions in the Sales and Service Agreement. This includes the use of ACDelco branded OptiKleen and Diesel Exhaust Fluid (DEF). ACDelco OptiKleen is a concentrated windshield washer solvent. This product is sold in its concentrated...
Field Actions - 11/21/2017
Every new/used vehicle on the lot, and every vehicle brought in for service must be checked for open field actions. Vehicle safety is of the utmost importance and performing open recalls is a means to that end. Does your dealership, both sales and service,...
Reject of the Month - 12/01/2015
... with a loss of power steering concern, with all lights flashing on dash when power steering is inoperative. The technician determined that the steering torque sensor had erratic voltage and the Special Coverage applied.The technician replaced the steering...
Reject of the Month - 04/28/2015
... good to be true. There are a few indicators within Global Warranty Management, that when used appropriately, enable seamless transaction payment; when missed, cause a transaction rejection. These rejections can be perplexing, because in most cases the...
LPO Calibrated Accessories - 07/25/2023
Bulletin 22-NA-053 has been updated to include the 2024 model year and add labor operation 0590242, High Output Calibration. The bulletin contains the labor operations for all Limited Production Option (LPO) calibrated accessories. The labor operations...
Accessories: LPO, ACO, and IBP - 11/25/2020
... is at the dealership. There are three types of accessory situations. Limited Production Option (LPO). LPOs are accessories that are ordered at the time the vehicle order is completed. A LPO is identified in the vehicle build section of IVH as...
Certified Pre-Owned Warranty - 01/27/2021
... and workmanship, it is not a B2B warranty and many things are not covered. The list of labor operations that require pre-approval (operations that are blocked from automatic payment through GWM) is available in the Warranty Administration Resource...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation. If...
Plant Closures - 12/19/2018
... Hamtramck Assembly-Michigan, Lordstown Assembly-Ohio, Oshawa Assembly-Ontario, Warren Transmission Operations-Michigan, and Baltimore Operations-Maryland. GM has also said that it will close two unidentified plants elsewhere in the world by the end ...
CPO Resource Center - 10/20/2023
So I just got off the phone with CPO DBC and I was informed that you must try the labor op first and THEN type the name of the labor op.... ex: 1040050- Body Pressure Relief Valve Replacement doesn't show as not being covered BUT if you type...
Forum - 05/09/2023
We have a few other codes as well ( 806 : 390 Valid Warranty found.) ( 072 : Total parts amount exceeds the allowance for labour code 4068200. ) and then the code that was listed above.
Bulletins and Policy - 01/19/2018
Sorry, brain drain! If we perform a bulletin that has it's own special labor operation but we do it under policy, do we still use the same labor operation from the bulletin or would we need to use a regular operation fromt the LTG. I'm thinking...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
I have had gmpp pay for a labor op out of a bulletin. I had one just yesterday for labor op N9561. Service advisor called it in and it was covered. Sure it depends on the labor op and the coverage the customer might have and if it is a on going problem...
Forum - 10/18/2017
The following policies apply to CCND labor operations (as reflected in P&P Article 2.4): • Labor operation usage must be reviewed and approved by service management and must be so noted on the job card prior to transaction submission. Authorization...
CTS sedan window frame rear applique - 06/08/2017
question regarding the front side door window frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there...
Forum - 11/09/2016
This is a one line transaction: submit the labor operation for the gear, indicate the gear as the failed part, include the appropriate time from the wheel align labor operation that is referenced with the labor operation for the gear in the base time...
Re: Z2237 COUPON - 09/28/2010
THEY ARE REJECTING FOR ---VEHICLE NOT COMPATIBLE WITH LABOUR CODE.(LTG PUB).....BUT THE COUPON SAYS TO USE Z2237....THEY ARE FOR 20 OFF ANY WORK DONE OVER $100.00
Re: Customer Goodwill actions - 07/13/2011
i may be mistaken but isnt labor op Z7901 an old car rental op..??seems like the manager would have given you a labor op to use for the gas, detail and car payment instead of having all those seperate lines to submit...thats just my opinion..
External Part vs Internal Part Failure: When a part is replaced as part of a warranty repair, a labor operation must be chosen for transaction submission and subsequent reimbursement to the dealership. Selecting the correct labor operation and causal...
Pyramid Repairs - 12/21/2016
... The purpose of this ranking is to compare your dealership’s warranty expense and labor operation usage to like dealerships to determine out-of-line warranty expense. Each of the four categories that determine a dealer’s ranking will display...
LLPW replaces LSG - 12/18/2012
... wheel bearings. GM hopes that the program will be more appealing to both the dealer and customer. Labour is not included in the LLPW program; the labour commitment was one of the reasons many dealers did not enroll in the LSG program. Eligible components...
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Forum - 02/08/2021
Hello FranB63, Since most bulletin specific labor operations are not listed within the CPO Labor Operations that Require Pre-Approval Guide, recommend referencing the closest labor op to the bulletin repair in the LTG. Compare the labor op from...
Accessory Catalog Offerings - 06/26/2023
When dealers order new vehicles, they have the option of adding various accessories. These accessories are referred to as a Limited Production Option (LPO). LPO accessories are typically installed at the dealership and a transaction is submitted to pay...
Year End Submission - 10/25/2023
... Part & is not a compatible part for labor code &. N/A 69 Base labour hours for labour code & was reduced to GM labour file time. N/A In those cases, the reject cannot be authorized by the Service Agent or Wholesale. It must be corrected...
Approved PDI Fluid Adds - 10/28/2022
... applicable provisions in the Sales and Service Agreement. This includes the use of ACDelco branded OptiKleen and Diesel Exhaust Fluid (DEF). ACDelco OptiKleen is a concentrated windshield washer solvent. This product is sold in its concentrated...
Field Actions - 11/21/2017
Every new/used vehicle on the lot, and every vehicle brought in for service must be checked for open field actions. Vehicle safety is of the utmost importance and performing open recalls is a means to that end. Does your dealership, both sales and service,...
Reject of the Month - 12/01/2015
... with a loss of power steering concern, with all lights flashing on dash when power steering is inoperative. The technician determined that the steering torque sensor had erratic voltage and the Special Coverage applied.The technician replaced the steering...
Reject of the Month - 04/28/2015
... good to be true. There are a few indicators within Global Warranty Management, that when used appropriately, enable seamless transaction payment; when missed, cause a transaction rejection. These rejections can be perplexing, because in most cases the...
LPO Calibrated Accessories - 07/25/2023
Bulletin 22-NA-053 has been updated to include the 2024 model year and add labor operation 0590242, High Output Calibration. The bulletin contains the labor operations for all Limited Production Option (LPO) calibrated accessories. The labor operations...
Accessories: LPO, ACO, and IBP - 11/25/2020
... is at the dealership. There are three types of accessory situations. Limited Production Option (LPO). LPOs are accessories that are ordered at the time the vehicle order is completed. A LPO is identified in the vehicle build section of IVH as...
Certified Pre-Owned Warranty - 01/27/2021
... and workmanship, it is not a B2B warranty and many things are not covered. The list of labor operations that require pre-approval (operations that are blocked from automatic payment through GWM) is available in the Warranty Administration Resource...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation. If...
Plant Closures - 12/19/2018
... Hamtramck Assembly-Michigan, Lordstown Assembly-Ohio, Oshawa Assembly-Ontario, Warren Transmission Operations-Michigan, and Baltimore Operations-Maryland. GM has also said that it will close two unidentified plants elsewhere in the world by the end ...
CPO Resource Center - 10/20/2023
So I just got off the phone with CPO DBC and I was informed that you must try the labor op first and THEN type the name of the labor op.... ex: 1040050- Body Pressure Relief Valve Replacement doesn't show as not being covered BUT if you type...
Forum - 05/09/2023
We have a few other codes as well ( 806 : 390 Valid Warranty found.) ( 072 : Total parts amount exceeds the allowance for labour code 4068200. ) and then the code that was listed above.
Bulletins and Policy - 01/19/2018
Sorry, brain drain! If we perform a bulletin that has it's own special labor operation but we do it under policy, do we still use the same labor operation from the bulletin or would we need to use a regular operation fromt the LTG. I'm thinking...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
I have had gmpp pay for a labor op out of a bulletin. I had one just yesterday for labor op N9561. Service advisor called it in and it was covered. Sure it depends on the labor op and the coverage the customer might have and if it is a on going problem...
Forum - 10/18/2017
The following policies apply to CCND labor operations (as reflected in P&P Article 2.4): • Labor operation usage must be reviewed and approved by service management and must be so noted on the job card prior to transaction submission. Authorization...
CTS sedan window frame rear applique - 06/08/2017
question regarding the front side door window frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there...
Forum - 11/09/2016
This is a one line transaction: submit the labor operation for the gear, indicate the gear as the failed part, include the appropriate time from the wheel align labor operation that is referenced with the labor operation for the gear in the base time...
Re: Z2237 COUPON - 09/28/2010
THEY ARE REJECTING FOR ---VEHICLE NOT COMPATIBLE WITH LABOUR CODE.(LTG PUB).....BUT THE COUPON SAYS TO USE Z2237....THEY ARE FOR 20 OFF ANY WORK DONE OVER $100.00
Re: Customer Goodwill actions - 07/13/2011
i may be mistaken but isnt labor op Z7901 an old car rental op..??seems like the manager would have given you a labor op to use for the gas, detail and car payment instead of having all those seperate lines to submit...thats just my opinion..
Re: Sublet - 07/02/2013
I used that labor code and got the Error 083 : Sublet amount exceeds the allowance for labour code 1013950. What does it mean and what can I do to fix it?
Who to contact regarding bulletin 13-06-01-003 - 06/27/2013
We have a claim that will fall under bulletin 13-06-01-003, however the labor op 4066891 says to "Use Published Labor Operation Time". When you look that labor op in SI it does not come up. I believe that it should be 4066890. I contacted the DBC and...
Reject message help - 01/14/2013
I've just had a transaction return to me with the message "Vehicle Evaluation Criteria is not compatible with this Labour Code F1610". Any ideas on what has to be changed here? VIN 1GC2KVCG7CA324846. I'm waiting on DMC Live Chat for some help but the...
Dexos credit submissions - 01/08/2013
... the end of December and they are rejecting with these errors - 903: Vehicle not compatible with Labour Code . (LTG Pub) 243 : Reject 903 cannot be authorized and must be corrected. All of the vehicles are 2011 or 2012 and fall under the program guidelines....
Full Size Truck PDI - 04/28/2015
The Cargo - Perimeter Bed Lighting option is available for 2014-2016 full size trucks. The option is installed as part of the PDI process. The bed light and harness is a loose shipped item and is contained in the part bag. The labor time to install the...
Reject of the Month - 01/21/2015
... The technician noted that the moldings were warped and binding, making the window up and down operation difficult.When the warranty administrator received the transaction, there were four weatherstrips and a sealing strip claimed on the job. Since the...
Maintenance Programs - 09/02/2015
... vehicles with branded titles and/or warranty blocks require h-routing for GM Authorization.Labor Operations: All of the maintenance program labor operations and dollar amounts are available in the LTG. Select Service from the Departments dropdown...
Goodwill - 09/03/2015
... Dealers Aftersales Empowerment link, found in Service Workbench. In addition, specialized labor operations are available for the service agent to handle on their own. The current Goodwill Tools available in the Aftersales Empowerment portal are:Various...
Dealership Empowerment - 01/11/2016
... so on the job card. Below are just three examples of goodwill tools. These specialized labor operations are used for claim reimbursement when one of the services is given to the customer. 0600343 - This labor operation is used for complimentary...
August 2014 Recall Update - 08/05/2014
... Recall 14079F: Front Axle Right Half Shaft Fracture: The bulletin has been revised to include a labour code in the Warranty Transaction Information section for courtesy transportation. A copy of the customer letter has also been included. The recall...
Midtronics GR8 Battery Tester: - 06/06/2014
... on new vehicles in dealer inventory. The complete 15 character code must be entered into the Labour Code Dependency Field in Global Warranty Management. When testing the battery, select "out of vehicle" when setting up the test, disconnect the battery...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... in the rental, the dealer must submit for authorization via the Empowerment Portal.Utilize labour code 9100387 in these circumstances with a comment noting the customer's concern in the additional comments field and "00" as the estimated days of rental...
Warranty Receivable Schedule - 04/03/2014
... have overpaid, must be reviewed. It may be necessary to adjust a paid transaction for parts or labour differences or to debit an overpayment. Make it a habit to review all variances. ...
Authorization Codes - 01/10/2014
... commonly used are: authorization code "A" for policy repairs, authorization code "E" for other labour hours, authorization code "P" for excessive parts and authorization code "R" for repeat or related repairs. Policies and Procedures Article 1.6.2.15,...
Recall 14079 - 09/09/2014
Labour code 9100724 has been added to the Product Safety Recall for Courtesy Transportation. The recall applies to certain 2013-2014 Chevrolet Cruze vehicles equipped with a 1.4L engine.
Accessory Tow Hooks - 09/09/2014
... Dealers are instructed to order the required fascia close out, charge the part required and the labour time to 1420490: front bumper fascia lower molding replacement. ...
Paint Repairs - 09/25/2018
... differently than other warranty transactions. Even if your dealership does not have a body shop, you still need to understand how to properly code a paint transaction. You will also need to find a suitable sublet repair facility that will do your paint...
Prepare and Submit a Transaction - 02/17/2017
Whether you are new to warranty administration or have been in the position for many years, the application of labor operations can, at times, be challenging. The Prepare and Submit a Transaction section of the Global Warranty User Manual provides a helpful...
IVH - Vehicle Build - 02/17/2017
The Vehicle Build screen in IVH displays vehicle build information and option codes. At the bottom of the Vehicle Build screen is the Added Option Code section. Added option codes are displayed in this section once the service agent submits the appropriate...
Paint Warranty Transactions - 06/19/2017
... a little differently than other warranty transactions. Dealerships that do not have a body shop need to find a suitable sublet repair facility. As a reminder, sublet repairs must not be shown on the warranty transaction as a service agent performed repair....
Limited Lifetime Parts Warranty - 03/11/2013
... miles Dealer Parts and Accessory Warranty are submitted as Transaction Type ZPTI (parts and labour).LLPW parts that fail beyond the standard 12 month/unlimited miles Dealer Parts and Accessory Warranty are submitted as Transaction Type ZPTC (parts only).Towing...
Service Management Authorization for OLH - 07/30/2013
... an explanation with date, time and signature is required for the technician to proceed with other labour hours. Service management is responsible for the reasonableness of the OLH request." ...
Grille RPO VAT - 12/09/2013
The PDI accessory add time for RPO VAT, grille installation, is incorrectly listed as 0.6 hours. The appropriate labour time for this accessory installation on the 2014 Chevrolet Impala is 1.4 hours.
2014 Spark EV - 10/01/2013
The In-Field Quality Assessment Program for the 2014 Chevrolet Spark EV ended on September 30, 2013. The labour code, 0600678, is no longer available. All In-Field Quality Assessments must have been performed, completed and processed prior to the closing...
A Review of the Courtesy Transportation Program - 10/01/2013
... program. That's probably because most warranty customers prefer a rental vehicle over the other options in the program. The program actually offers four options: rentals, shuttles, fuel reimbursement, and public transportation reimbursement. Only shuttles,...
I used that labor code and got the Error 083 : Sublet amount exceeds the allowance for labour code 1013950. What does it mean and what can I do to fix it?
Who to contact regarding bulletin 13-06-01-003 - 06/27/2013
We have a claim that will fall under bulletin 13-06-01-003, however the labor op 4066891 says to "Use Published Labor Operation Time". When you look that labor op in SI it does not come up. I believe that it should be 4066890. I contacted the DBC and...
Reject message help - 01/14/2013
I've just had a transaction return to me with the message "Vehicle Evaluation Criteria is not compatible with this Labour Code F1610". Any ideas on what has to be changed here? VIN 1GC2KVCG7CA324846. I'm waiting on DMC Live Chat for some help but the...
Dexos credit submissions - 01/08/2013
... the end of December and they are rejecting with these errors - 903: Vehicle not compatible with Labour Code . (LTG Pub) 243 : Reject 903 cannot be authorized and must be corrected. All of the vehicles are 2011 or 2012 and fall under the program guidelines....
Full Size Truck PDI - 04/28/2015
The Cargo - Perimeter Bed Lighting option is available for 2014-2016 full size trucks. The option is installed as part of the PDI process. The bed light and harness is a loose shipped item and is contained in the part bag. The labor time to install the...
Reject of the Month - 01/21/2015
... The technician noted that the moldings were warped and binding, making the window up and down operation difficult.When the warranty administrator received the transaction, there were four weatherstrips and a sealing strip claimed on the job. Since the...
Maintenance Programs - 09/02/2015
... vehicles with branded titles and/or warranty blocks require h-routing for GM Authorization.Labor Operations: All of the maintenance program labor operations and dollar amounts are available in the LTG. Select Service from the Departments dropdown...
Goodwill - 09/03/2015
... Dealers Aftersales Empowerment link, found in Service Workbench. In addition, specialized labor operations are available for the service agent to handle on their own. The current Goodwill Tools available in the Aftersales Empowerment portal are:Various...
Dealership Empowerment - 01/11/2016
... so on the job card. Below are just three examples of goodwill tools. These specialized labor operations are used for claim reimbursement when one of the services is given to the customer. 0600343 - This labor operation is used for complimentary...
August 2014 Recall Update - 08/05/2014
... Recall 14079F: Front Axle Right Half Shaft Fracture: The bulletin has been revised to include a labour code in the Warranty Transaction Information section for courtesy transportation. A copy of the customer letter has also been included. The recall...
Midtronics GR8 Battery Tester: - 06/06/2014
... on new vehicles in dealer inventory. The complete 15 character code must be entered into the Labour Code Dependency Field in Global Warranty Management. When testing the battery, select "out of vehicle" when setting up the test, disconnect the battery...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... in the rental, the dealer must submit for authorization via the Empowerment Portal.Utilize labour code 9100387 in these circumstances with a comment noting the customer's concern in the additional comments field and "00" as the estimated days of rental...
Warranty Receivable Schedule - 04/03/2014
... have overpaid, must be reviewed. It may be necessary to adjust a paid transaction for parts or labour differences or to debit an overpayment. Make it a habit to review all variances. ...
Authorization Codes - 01/10/2014
... commonly used are: authorization code "A" for policy repairs, authorization code "E" for other labour hours, authorization code "P" for excessive parts and authorization code "R" for repeat or related repairs. Policies and Procedures Article 1.6.2.15,...
Recall 14079 - 09/09/2014
Labour code 9100724 has been added to the Product Safety Recall for Courtesy Transportation. The recall applies to certain 2013-2014 Chevrolet Cruze vehicles equipped with a 1.4L engine.
Accessory Tow Hooks - 09/09/2014
... Dealers are instructed to order the required fascia close out, charge the part required and the labour time to 1420490: front bumper fascia lower molding replacement. ...
Paint Repairs - 09/25/2018
... differently than other warranty transactions. Even if your dealership does not have a body shop, you still need to understand how to properly code a paint transaction. You will also need to find a suitable sublet repair facility that will do your paint...
Prepare and Submit a Transaction - 02/17/2017
Whether you are new to warranty administration or have been in the position for many years, the application of labor operations can, at times, be challenging. The Prepare and Submit a Transaction section of the Global Warranty User Manual provides a helpful...
IVH - Vehicle Build - 02/17/2017
The Vehicle Build screen in IVH displays vehicle build information and option codes. At the bottom of the Vehicle Build screen is the Added Option Code section. Added option codes are displayed in this section once the service agent submits the appropriate...
Paint Warranty Transactions - 06/19/2017
... a little differently than other warranty transactions. Dealerships that do not have a body shop need to find a suitable sublet repair facility. As a reminder, sublet repairs must not be shown on the warranty transaction as a service agent performed repair....
Limited Lifetime Parts Warranty - 03/11/2013
... miles Dealer Parts and Accessory Warranty are submitted as Transaction Type ZPTI (parts and labour).LLPW parts that fail beyond the standard 12 month/unlimited miles Dealer Parts and Accessory Warranty are submitted as Transaction Type ZPTC (parts only).Towing...
Service Management Authorization for OLH - 07/30/2013
... an explanation with date, time and signature is required for the technician to proceed with other labour hours. Service management is responsible for the reasonableness of the OLH request." ...
Grille RPO VAT - 12/09/2013
The PDI accessory add time for RPO VAT, grille installation, is incorrectly listed as 0.6 hours. The appropriate labour time for this accessory installation on the 2014 Chevrolet Impala is 1.4 hours.
2014 Spark EV - 10/01/2013
The In-Field Quality Assessment Program for the 2014 Chevrolet Spark EV ended on September 30, 2013. The labour code, 0600678, is no longer available. All In-Field Quality Assessments must have been performed, completed and processed prior to the closing...
A Review of the Courtesy Transportation Program - 10/01/2013
... program. That's probably because most warranty customers prefer a rental vehicle over the other options in the program. The program actually offers four options: rentals, shuttles, fuel reimbursement, and public transportation reimbursement. Only shuttles,...
Warranty Claim Code - 10/01/2013
... the vehicle was programmed using the TIS-2-Web application. If the WCC is not included in the labour dependency field of the warranty transaction, the claim will be eligible for reject/review and/or subsequent debit. Technician comments should include...
Flush Codes - 06/06/2012
When entering a flush code in the labour dependency field of a warranty transaction, only list the seven digit alphanumeric code from the machine. The flow, temperature, and cycle should not be entered in this location. Rather, this data is to be included...
Recall/Campaign Review - 02/23/2011
... evolve; adding small but significant changes along the way. Occasionally changes are made to the labour time, parts required, or net item expenditure. These changes can have a significant impact on the job card total that is submitted for reimbursement....
Safety Recall 10018 - 09/16/2010
... is greater than 2.70 mm. Additionally, there has been an update to the parts section and a new labour code has been added. The recall affects all 2009-2010 Pontiac Vibe vehicles ...
Hybrid Vehicle Labor Time - 02/04/2010
A listing of labor operations that are intended for hybrid specific components with illustrations may be found in the updated Hybrid Vehicle Labor Time Operations bulletin 08-06-03-011A. The bulletin was revised in mid-January 2010 with the addition of...
What Would You Do - 01/14 - 01/10/2014
... parameters, with just over 15,000 miles. The claim contained the fuel pump and the appropriate labour for the fuel pump operation, 4021890, with a two-day rental expense. Repairs were started on a Tuesday, in late December, 2013, and completed on Wednesday...
Re: DURASTOP and GWM - 04/06/2010
... miles, whichever first occurs, the one time replacement will be made free of charge including labour. After the first 12 months or 12,000 miles, whichever first occurs, and continuing for as long as the original purchaser owns the vehicle on which the...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining unused portion of the Vehicle or Emissions Warranty or 12 months or 12,000 miles, whichever is greater (12 months, regardless of...
PDI Accessories 0590032 - 06/16/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
Missed Revenue - Recalls - 02/24/2022
... Allowance, Fluid Leak Analyze Find training videos for these and other Missed Warranty Revenue topics in the Training Video Library. This video covers Recalls GM states that whenever a vehicle subject to an open Required Field Action enters your vehicle...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
[quote] 1CLARD: Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c. [/quote] Ok, I'm using the replacement op R0760 for one of the claims b/c...
DBC Frustration... - 02/08/2018
... EPIC, but I pulled up a picture and went to repair instructions, in SI, and found the trim. The drop-down was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure...
Forum - 04/13/2023
What Carol is asking is that those reset operations only pay like 0.2 labor. She wants to know if they can tack on 0.3 OLH on top of it. GM has a policy that you cannot claim OLH on a CCND 0.3 operation and she is curious as to whether or not anyone has...
Goodwill Tools (Part II) - 02/25/2021
... Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary goodwill maintenance service, consistent with...
Warranty Performance Analysis - 04/13/2010
... full audit of up to 24 months of claims. Small audits (reviews) are often on-going and should be opportunities for training. A full audit should be avoided at all costs. You must take steps to "auditproof" your dealership. So, whose actions lead you...
June 2012 Recall Update - 06/06/2012
... vehicles are involved in the recall campaign. The recall has been updated to include reimbursement labour codes. A copy of the Customer Reimbursement Request Form is also attached to the message. A note was also included with the revision stating that...
New Vehicle Tire Warranty - 09/04/2013
... has been updated to include the 2014 model year. The updated bulletin also provides the new Global Labour Code for each tire manufacturer. The latest release of the bulletin has provided the ideal opportunity to recap the policies associated with...
Repair Completion Date - 11/05/2012
... the service repair was completed, if it is different than the job card date. All pricing, such as labour, parts, part markup, is based on the repair completion date that is documented on the job card. The invoice date is the date that the job card...
Fuel and Public Transportation Reimbursement - 04/17/2017
GM’s Courtesy Transportation Program offers four different options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include...
Empowerment Part II - 03/21/2017
... in the March edition of the Warranty News. Other Tools: In some cases it may be more appropriate to offer one of the Goodwill tools that are available rather than paying for repairs. The tools include OnStar plan options, Maintenance Letter for...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
GM’s Courtesy Transportation Program provides a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle service. Three of these...
Goodwill Tools - 06/25/2018
... to assist the dealer with customer satisfaction and retention. The tools include OnStar plan options, Maintenance Letter for a one-time future service or maintenance visit, Component Coverage Letter for extended component coverage, Sirius XM subscription,...
Reject of the Month - 11/25/2014
... for payment. The added repair line rejected with error code 232 (Repeat repair. The same labour code 9100413 was found on job card xxxxx) and error code 173 (Field action has already been performed on VIN xxxx). The warranty administrator h-routed...
Seat Cover Replacement Restrictions - 02/27/2014
... covers and pads on 2013 and 2014 model vehicles requires GM authorization. The following are the labour codes that are affected:7023350 - Front Seat Cushion Cover and Pad Replacement7023390 - Front Seat Cushion Cover Replacement7023550 - Front Seat Back...
Goodwill Tools - 07/27/2021
... be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
... the vehicle was programmed using the TIS-2-Web application. If the WCC is not included in the labour dependency field of the warranty transaction, the claim will be eligible for reject/review and/or subsequent debit. Technician comments should include...
Flush Codes - 06/06/2012
When entering a flush code in the labour dependency field of a warranty transaction, only list the seven digit alphanumeric code from the machine. The flow, temperature, and cycle should not be entered in this location. Rather, this data is to be included...
Recall/Campaign Review - 02/23/2011
... evolve; adding small but significant changes along the way. Occasionally changes are made to the labour time, parts required, or net item expenditure. These changes can have a significant impact on the job card total that is submitted for reimbursement....
Safety Recall 10018 - 09/16/2010
... is greater than 2.70 mm. Additionally, there has been an update to the parts section and a new labour code has been added. The recall affects all 2009-2010 Pontiac Vibe vehicles ...
Hybrid Vehicle Labor Time - 02/04/2010
A listing of labor operations that are intended for hybrid specific components with illustrations may be found in the updated Hybrid Vehicle Labor Time Operations bulletin 08-06-03-011A. The bulletin was revised in mid-January 2010 with the addition of...
What Would You Do - 01/14 - 01/10/2014
... parameters, with just over 15,000 miles. The claim contained the fuel pump and the appropriate labour for the fuel pump operation, 4021890, with a two-day rental expense. Repairs were started on a Tuesday, in late December, 2013, and completed on Wednesday...
Re: DURASTOP and GWM - 04/06/2010
... miles, whichever first occurs, the one time replacement will be made free of charge including labour. After the first 12 months or 12,000 miles, whichever first occurs, and continuing for as long as the original purchaser owns the vehicle on which the...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining unused portion of the Vehicle or Emissions Warranty or 12 months or 12,000 miles, whichever is greater (12 months, regardless of...
PDI Accessories 0590032 - 06/16/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
Missed Revenue - Recalls - 02/24/2022
... Allowance, Fluid Leak Analyze Find training videos for these and other Missed Warranty Revenue topics in the Training Video Library. This video covers Recalls GM states that whenever a vehicle subject to an open Required Field Action enters your vehicle...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
[quote] 1CLARD: Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c. [/quote] Ok, I'm using the replacement op R0760 for one of the claims b/c...
DBC Frustration... - 02/08/2018
... EPIC, but I pulled up a picture and went to repair instructions, in SI, and found the trim. The drop-down was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure...
Forum - 04/13/2023
What Carol is asking is that those reset operations only pay like 0.2 labor. She wants to know if they can tack on 0.3 OLH on top of it. GM has a policy that you cannot claim OLH on a CCND 0.3 operation and she is curious as to whether or not anyone has...
Goodwill Tools (Part II) - 02/25/2021
... Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary goodwill maintenance service, consistent with...
Warranty Performance Analysis - 04/13/2010
... full audit of up to 24 months of claims. Small audits (reviews) are often on-going and should be opportunities for training. A full audit should be avoided at all costs. You must take steps to "auditproof" your dealership. So, whose actions lead you...
June 2012 Recall Update - 06/06/2012
... vehicles are involved in the recall campaign. The recall has been updated to include reimbursement labour codes. A copy of the Customer Reimbursement Request Form is also attached to the message. A note was also included with the revision stating that...
New Vehicle Tire Warranty - 09/04/2013
... has been updated to include the 2014 model year. The updated bulletin also provides the new Global Labour Code for each tire manufacturer. The latest release of the bulletin has provided the ideal opportunity to recap the policies associated with...
Repair Completion Date - 11/05/2012
... the service repair was completed, if it is different than the job card date. All pricing, such as labour, parts, part markup, is based on the repair completion date that is documented on the job card. The invoice date is the date that the job card...
Fuel and Public Transportation Reimbursement - 04/17/2017
GM’s Courtesy Transportation Program offers four different options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include...
Empowerment Part II - 03/21/2017
... in the March edition of the Warranty News. Other Tools: In some cases it may be more appropriate to offer one of the Goodwill tools that are available rather than paying for repairs. The tools include OnStar plan options, Maintenance Letter for...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
GM’s Courtesy Transportation Program provides a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle service. Three of these...
Goodwill Tools - 06/25/2018
... to assist the dealer with customer satisfaction and retention. The tools include OnStar plan options, Maintenance Letter for a one-time future service or maintenance visit, Component Coverage Letter for extended component coverage, Sirius XM subscription,...
Reject of the Month - 11/25/2014
... for payment. The added repair line rejected with error code 232 (Repeat repair. The same labour code 9100413 was found on job card xxxxx) and error code 173 (Field action has already been performed on VIN xxxx). The warranty administrator h-routed...
Seat Cover Replacement Restrictions - 02/27/2014
... covers and pads on 2013 and 2014 model vehicles requires GM authorization. The following are the labour codes that are affected:7023350 - Front Seat Cushion Cover and Pad Replacement7023390 - Front Seat Cushion Cover Replacement7023550 - Front Seat Back...
Goodwill Tools - 07/27/2021
... be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... General Motors empowers dealers with the ability to use policy and goodwill tools as deemed appropriate, to satisfy and retain customers that are loyal to their vehicle brand and your dealership. GM offers a multitude of goodwill tools that can be offered...
Goodwill Tools - 05/29/2019
... be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Pre-Delivery Inspection Processes - 07/30/2019
... the word to others, who then may want to be your future customers. A job card must be opened for the Pre-Delivery Inspection. PDI inspections must be done at the dealership; they cannot be a sublet repair. PDI forms must be completed and...
Goodwill Tools - 09/26/2022
... be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Emissions - 02/27/2014
... covered by this warranty are indicated in the LTG by Coverage Code "E2", which is noted below the labour code, as shown below. In this example Coverage Code "E" is also noted with the operation, which indicates that this component is also covered by...
September 2014 Recall Update - 09/09/2014
... Recall 14117A: Electric Power Steering Assist: The bulletin has been revised to include a labour code for vehicles that have had the steering column (torque sensor assembly) and the power steering motor controller unit replaced. The recall affects certain...
Warranty Policy Deviations - 10/01/2013
... all added operations are appropriately approved by management.Improper documentation for Other Labour Hours/straight time not pre-approved by service management. Incorrect or missing documentation or approval for OLH may result in the chargeback of the...
Warranty Completion Date - 06/20/2022
... ever for a customer to qualify for a repurchase/buyback in situations where the job card is held open when parts are ordered. This scenario can lead to a variety of problems, e.g. lost job cards, multiple open job cards for the same concern, and job...
Base Time Clock Time Changes - 06/20/2022
... time is still required for Other Labor Hours, Variable Diagnosis Time, and Straight Time labor operations. Straight Time labor operations do not show a published time. The time allowed is the time clocked by the technician, within reason, and must...
Major Transmission Repairs - 05/25/2022
Many transmission repair labor operations include add time and diagnosis time. There are some 2022 labor operations, however, that are submitted using straight time only. Last year, GM reconfigured many transmission labor operations to include add...
Data Analysis - 01/27/2022
... an excess expense for each category. The categories include Excess to Geographic Group, Labor Operation Frequency and Cost, Repeat Repair, and Pyramiding Repairs Expense by Repair Group (Excess to Geographic Group): GWM calculates an expected cost per...
LTG Keyword Search Tip - 04/26/2022
... leak” returns no search results, whereas the entry of “leak” returns the operations for A/C System Analysis and Fluid Leak Analysis, as well as the Waterleaks section. Entering “headliner” in the keyword search provides...
Customer Concern Not Duplicated Bulletin Update - 10/25/2023
... has been revised to include a list of Possible Affected Systems within the “Examples of Proper Usage” column. For example, labor operation 0540059: Exterior Lighting-CCND indicates that the turn signal, headlamp, tail lights, blinkers are...
CPO Warranty Coverage - 03/26/2019
... This is not a bumper-to-bumper warranty and many things are not covered. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available in the Warranty Administration Resource Center (in the...
Recall Tip - 02/27/2020
... involve reprogramming the Electronic Brake Control Module (EBCM). When both of the recalls are open for a VIN, you do not need to program the module two times to close both open recalls. Only complete the programming one time. Document the SPS Warranty...
Vehicle Payment Reimbursement - 06/29/2021
... Goodwill tools in bulletin 11-00-89-005. This bulletin was updated in March to add that this labor operation is not available for vehicles less than 3 months or 3,000 miles without pre-approval through the Dealer Aftersales Empowerment app in GlobalConnect. The...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
... Service Agent is not allowed to submit part product line X. For Limited Production Option (LPO) accessories (vehicles with RPO 63B/VOZ) (ordered with the vehicle and originally installed during PDI), warranty claims should be submitted with labor...
Forum - 03/08/2023
When I look at the build sheet, I do not anything in the "added options code" box, below the RPO box. That LPO you listed is not a 'dealer installed gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor...
Forum - 02/14/2023
... in the same place in the Warranty Submission screen. To the right of where you see your labor op displayed, you will see "dependency" if the labor op triggers it. Click it and paste whatever your labor op is requiring (ie: wcc for programming and battery...
What Would You Do? - 01/23 - 01/04/2023
... of the Hybrid Powertrain Control Module 2 (HPCM2). The claim was submitted with the appropriate labor operation, labor time, and entry of the WCC, and rejected with error 066: Labor Code xxxxxxx is restricted and requires GM Authorization.The warranty...
Forum - 12/20/2022
There is a section in the recall letter stating to check and make sure before the recall is performed that it is still open. Regardless of when the repair oder was opened. the Tec should make sure before doing said recall that it is actually...
Forum - 12/21/2022
Hi jcannon21 - couple of options, either utilize the labor operation within the bulletin, with reduction for the paint time, or select a closest to operation from the LTG with support for an adjustment only.
Forum - 07/07/2022
... have signed off for add line, and make the part replacement service agent installed. The labor op used would be the normal labor op for the part and not the recall labor op. ...
Forum - 08/01/2022
Document ID # 5532254 has a list that includes CPO pricing and labor operations.
collateral damage from injectors - 08/26/2022
so when you have collateral damage you are supposed to put everything under the main one labor op that is the culprit,,,,so like if you get a sunroof seal leaking and it damages the interior it is pretty straight forward,,,,but what about all 8 injectors...
... General Motors empowers dealers with the ability to use policy and goodwill tools as deemed appropriate, to satisfy and retain customers that are loyal to their vehicle brand and your dealership. GM offers a multitude of goodwill tools that can be offered...
Goodwill Tools - 05/29/2019
... be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Pre-Delivery Inspection Processes - 07/30/2019
... the word to others, who then may want to be your future customers. A job card must be opened for the Pre-Delivery Inspection. PDI inspections must be done at the dealership; they cannot be a sublet repair. PDI forms must be completed and...
Goodwill Tools - 09/26/2022
... be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Emissions - 02/27/2014
... covered by this warranty are indicated in the LTG by Coverage Code "E2", which is noted below the labour code, as shown below. In this example Coverage Code "E" is also noted with the operation, which indicates that this component is also covered by...
September 2014 Recall Update - 09/09/2014
... Recall 14117A: Electric Power Steering Assist: The bulletin has been revised to include a labour code for vehicles that have had the steering column (torque sensor assembly) and the power steering motor controller unit replaced. The recall affects certain...
Warranty Policy Deviations - 10/01/2013
... all added operations are appropriately approved by management.Improper documentation for Other Labour Hours/straight time not pre-approved by service management. Incorrect or missing documentation or approval for OLH may result in the chargeback of the...
Warranty Completion Date - 06/20/2022
... ever for a customer to qualify for a repurchase/buyback in situations where the job card is held open when parts are ordered. This scenario can lead to a variety of problems, e.g. lost job cards, multiple open job cards for the same concern, and job...
Base Time Clock Time Changes - 06/20/2022
... time is still required for Other Labor Hours, Variable Diagnosis Time, and Straight Time labor operations. Straight Time labor operations do not show a published time. The time allowed is the time clocked by the technician, within reason, and must...
Major Transmission Repairs - 05/25/2022
Many transmission repair labor operations include add time and diagnosis time. There are some 2022 labor operations, however, that are submitted using straight time only. Last year, GM reconfigured many transmission labor operations to include add...
Data Analysis - 01/27/2022
... an excess expense for each category. The categories include Excess to Geographic Group, Labor Operation Frequency and Cost, Repeat Repair, and Pyramiding Repairs Expense by Repair Group (Excess to Geographic Group): GWM calculates an expected cost per...
LTG Keyword Search Tip - 04/26/2022
... leak” returns no search results, whereas the entry of “leak” returns the operations for A/C System Analysis and Fluid Leak Analysis, as well as the Waterleaks section. Entering “headliner” in the keyword search provides...
Customer Concern Not Duplicated Bulletin Update - 10/25/2023
... has been revised to include a list of Possible Affected Systems within the “Examples of Proper Usage” column. For example, labor operation 0540059: Exterior Lighting-CCND indicates that the turn signal, headlamp, tail lights, blinkers are...
CPO Warranty Coverage - 03/26/2019
... This is not a bumper-to-bumper warranty and many things are not covered. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available in the Warranty Administration Resource Center (in the...
Recall Tip - 02/27/2020
... involve reprogramming the Electronic Brake Control Module (EBCM). When both of the recalls are open for a VIN, you do not need to program the module two times to close both open recalls. Only complete the programming one time. Document the SPS Warranty...
Vehicle Payment Reimbursement - 06/29/2021
... Goodwill tools in bulletin 11-00-89-005. This bulletin was updated in March to add that this labor operation is not available for vehicles less than 3 months or 3,000 miles without pre-approval through the Dealer Aftersales Empowerment app in GlobalConnect. The...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
... Service Agent is not allowed to submit part product line X. For Limited Production Option (LPO) accessories (vehicles with RPO 63B/VOZ) (ordered with the vehicle and originally installed during PDI), warranty claims should be submitted with labor...
Forum - 03/08/2023
When I look at the build sheet, I do not anything in the "added options code" box, below the RPO box. That LPO you listed is not a 'dealer installed gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor...
Forum - 02/14/2023
... in the same place in the Warranty Submission screen. To the right of where you see your labor op displayed, you will see "dependency" if the labor op triggers it. Click it and paste whatever your labor op is requiring (ie: wcc for programming and battery...
What Would You Do? - 01/23 - 01/04/2023
... of the Hybrid Powertrain Control Module 2 (HPCM2). The claim was submitted with the appropriate labor operation, labor time, and entry of the WCC, and rejected with error 066: Labor Code xxxxxxx is restricted and requires GM Authorization.The warranty...
Forum - 12/20/2022
There is a section in the recall letter stating to check and make sure before the recall is performed that it is still open. Regardless of when the repair oder was opened. the Tec should make sure before doing said recall that it is actually...
Forum - 12/21/2022
Hi jcannon21 - couple of options, either utilize the labor operation within the bulletin, with reduction for the paint time, or select a closest to operation from the LTG with support for an adjustment only.
Forum - 07/07/2022
... have signed off for add line, and make the part replacement service agent installed. The labor op used would be the normal labor op for the part and not the recall labor op. ...
Forum - 08/01/2022
Document ID # 5532254 has a list that includes CPO pricing and labor operations.
collateral damage from injectors - 08/26/2022
so when you have collateral damage you are supposed to put everything under the main one labor op that is the culprit,,,,so like if you get a sunroof seal leaking and it damages the interior it is pretty straight forward,,,,but what about all 8 injectors...
Forum - 06/09/2023
LOOK AT THIS LABOR OP CODE 1010570
Forum - 09/12/2023
... disappear after hitting submit. I have not contacted anyone about this. I also have had my labor operation change to some weird labor operation that requires a doc id and I have to edit header a couple times before my labor operation sticks. Really ...
Forum - 10/20/2023
... sure the attachment was there. The header was fine but the story, tech number, program code and labour time was missing. The attachment was still there. I entered the information again and submitted the claim, it was accepted. I have had the attachment...
Forum - 11/03/2023
You are right, you would use the pump labor op
Transmission-Fast Learn - 02/12/2024
... to use some bulletins. However this is now being done on a 2023 Traverse AWD and there is no labor op or bulletin. I do find the procedure in the service manual. My question is what it the best closest to labor op to use since the transmission control...
Forum - 02/19/2021
I believe this is now paid on open statement
What Would You Do - 05/21 - 04/29/2021
... is stuck in the lifter bore, or the engine may have a bent push rod. Based on diagnosis, the appropriate parts must be replaced. There are two bulletin specific labor operations available for repairs performed on involved vehicles: 4080978...
Forum - 04/08/2021
You will receive error 111 when more than 60 days has lapsed between the job card open date and the repair completion date. When the error is encountered, first verify the open and closed dates on the transaction. If the information is accurate, the claim...
Forum - 09/03/2020
So, it was the jobcard open date that messed it all up. They went to do battery maintenance and the CEL came on, so they brought it in shop and opened a ticket. When they scanned it, it was code related to recall and they left the ticket open. When I...
CCND-LOP - 01/05/2021
We have a vehicle where the customer complaint was display shows rear door open after opening and closing. Verified concern and tech verified that there was no problem just possibly that it was due to the latches not being conventional latches as there...
Forum - 07/29/2020
use front lab op and OLH the back with SM auth
Forum - 05/25/2022
The labor op GMC and Buick all say 0600723 they do not have the right labor ops for maintenace
What Would You Do - 04/22 - 03/28/2022
... Power and ground to the valve was ok. The air flow valve sticks when trying to manually open. The technician replaced the intake air flow valve and cleared codes. The service emissions message was on in the Driver Information Center. The reductant service...
Forum - 01/18/2022
generally speaking the ops include time to remove or tape off door handles and the like,,,,i usually only pay them extra for like the decals you noted or special attachments like the tonneau cover,,,on some the nameplates will break and i pay them P&L...
Forum - 08/31/2021
If they update a bulletin, to have its own labor op, you won't be able to do the add time to the bulletin labor op. I'm not sure if you wanna try submitting them on separate line. Im not sure how the composition of pad material would warrant resurfacing....
Forum - 01/29/2018
... it is very important that the technician's comments support the cause of failure, with the labor operation and failed part reflecting the failure. In those instances where the failed part/labor operation combination have created an incompatibility error;...
Forum - 02/19/2018
I like it but will still use the J&L part group to op code resource.
Forum - 01/31/2018
Policy decision - wiring repair labor operation again.
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
... warranty parts ordered, when they returned, the manager had to sign off on the repair as an added operation. I cannot locate this in the P & P. Was i dreaming ? Any help is appreciated....
Forum - 04/18/2018
Electrical Controls - Labor Only Operation - 4069929 0.2 hrs
Forum - 03/22/2018
... a water leak around the 3rd brake light. How do I pay the tech a water leak? I can't find a lablor op? or if no labor op how much can I pay the tech? Also if there is no labor op and I pay him would that be OLH/ADD/ADD TO BASE?...
Forum - 03/19/2018
If it is closest operation shouldn't it require straight time authorization at least? When did they remove authorization for closest operation?
Forum - 03/02/2018
Karyl: It sounds like you are adjusting the auto paid PDI transaction, labor operation 0590072, for fluid adds? If that is the case, you are associating parts (fluid) expense with the PDI base time rather than with the PDI fluid add labor operation, 0590052;...
CPO POWERTRAIN COVERAGE - 09/10/2018
On a 2014 Equinox, labor operation 3031200, the labop does not come up on the restricted list for CPO ops. But the vehicle is beyond the limited CPO warranty and only has CPO Powertrain warranty left. So if you use the only tool they have...
Loose Bolts on Truck Bed - 11/29/2018
... tech found that some of the bed bolts were loose and retorqued them. I know there is not a labor op for that so was going to use the closest to which would be the bed box but I can't find a labor op for that. What labor op should I be using?...
LOOK AT THIS LABOR OP CODE 1010570
Forum - 09/12/2023
... disappear after hitting submit. I have not contacted anyone about this. I also have had my labor operation change to some weird labor operation that requires a doc id and I have to edit header a couple times before my labor operation sticks. Really ...
Forum - 10/20/2023
... sure the attachment was there. The header was fine but the story, tech number, program code and labour time was missing. The attachment was still there. I entered the information again and submitted the claim, it was accepted. I have had the attachment...
Forum - 11/03/2023
You are right, you would use the pump labor op
Transmission-Fast Learn - 02/12/2024
... to use some bulletins. However this is now being done on a 2023 Traverse AWD and there is no labor op or bulletin. I do find the procedure in the service manual. My question is what it the best closest to labor op to use since the transmission control...
Forum - 02/19/2021
I believe this is now paid on open statement
What Would You Do - 05/21 - 04/29/2021
... is stuck in the lifter bore, or the engine may have a bent push rod. Based on diagnosis, the appropriate parts must be replaced. There are two bulletin specific labor operations available for repairs performed on involved vehicles: 4080978...
Forum - 04/08/2021
You will receive error 111 when more than 60 days has lapsed between the job card open date and the repair completion date. When the error is encountered, first verify the open and closed dates on the transaction. If the information is accurate, the claim...
Forum - 09/03/2020
So, it was the jobcard open date that messed it all up. They went to do battery maintenance and the CEL came on, so they brought it in shop and opened a ticket. When they scanned it, it was code related to recall and they left the ticket open. When I...
CCND-LOP - 01/05/2021
We have a vehicle where the customer complaint was display shows rear door open after opening and closing. Verified concern and tech verified that there was no problem just possibly that it was due to the latches not being conventional latches as there...
Forum - 07/29/2020
use front lab op and OLH the back with SM auth
Forum - 05/25/2022
The labor op GMC and Buick all say 0600723 they do not have the right labor ops for maintenace
What Would You Do - 04/22 - 03/28/2022
... Power and ground to the valve was ok. The air flow valve sticks when trying to manually open. The technician replaced the intake air flow valve and cleared codes. The service emissions message was on in the Driver Information Center. The reductant service...
Forum - 01/18/2022
generally speaking the ops include time to remove or tape off door handles and the like,,,,i usually only pay them extra for like the decals you noted or special attachments like the tonneau cover,,,on some the nameplates will break and i pay them P&L...
Forum - 08/31/2021
If they update a bulletin, to have its own labor op, you won't be able to do the add time to the bulletin labor op. I'm not sure if you wanna try submitting them on separate line. Im not sure how the composition of pad material would warrant resurfacing....
Forum - 01/29/2018
... it is very important that the technician's comments support the cause of failure, with the labor operation and failed part reflecting the failure. In those instances where the failed part/labor operation combination have created an incompatibility error;...
Forum - 02/19/2018
I like it but will still use the J&L part group to op code resource.
Forum - 01/31/2018
Policy decision - wiring repair labor operation again.
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
... warranty parts ordered, when they returned, the manager had to sign off on the repair as an added operation. I cannot locate this in the P & P. Was i dreaming ? Any help is appreciated....
Forum - 04/18/2018
Electrical Controls - Labor Only Operation - 4069929 0.2 hrs
Forum - 03/22/2018
... a water leak around the 3rd brake light. How do I pay the tech a water leak? I can't find a lablor op? or if no labor op how much can I pay the tech? Also if there is no labor op and I pay him would that be OLH/ADD/ADD TO BASE?...
Forum - 03/19/2018
If it is closest operation shouldn't it require straight time authorization at least? When did they remove authorization for closest operation?
Forum - 03/02/2018
Karyl: It sounds like you are adjusting the auto paid PDI transaction, labor operation 0590072, for fluid adds? If that is the case, you are associating parts (fluid) expense with the PDI base time rather than with the PDI fluid add labor operation, 0590052;...
CPO POWERTRAIN COVERAGE - 09/10/2018
On a 2014 Equinox, labor operation 3031200, the labop does not come up on the restricted list for CPO ops. But the vehicle is beyond the limited CPO warranty and only has CPO Powertrain warranty left. So if you use the only tool they have...
Loose Bolts on Truck Bed - 11/29/2018
... tech found that some of the bed bolts were loose and retorqued them. I know there is not a labor op for that so was going to use the closest to which would be the bed box but I can't find a labor op for that. What labor op should I be using?...
Tire Vibration Analysis - 05/31/2018
So after reviewing Bulletin 17-NA-170, and found the labor operation I need for what we did which is 8080170. The time says to use Published Labor Time from the LTG, but it seems no labor operation pops up. I've even tried different years, models, but...
Forum - 06/04/2018
Look up the "Special Program Labor Ops" help card on this site. It has been my best friend, on these hard to find ops
What Would You Do - 07/18 - 06/25/2018
... fenders, front doors, rear doors, rocker panels, and box sides. Once the in house body shop completed the refinish repair on all of the affected panels, the job card and body shop estimate were forwarded to the warranty administrator for review...
Forum - 08/13/2018
You have to use the ltg, based off jobcard open date. My WSM states there is no appeal to time difference. I had same type thing happen on a stock unit, that they left jobcard open, since May, but all work was done in July. No luck using current ltg....
Coding - 08/23/2018
How do we find maintenance codes/ labor ops/ failure codes specific for an open job card. Format: Video
What Would You Do - 08/19 - 07/30/2019
... was in reverse. The technician diagnosing the concern test drove the vehicle and found it to operate normally in both reverse and drive. The check engine light was not illuminated and the engine did not stall. The technician scanned for DTCs and...
Forum - 01/25/2019
Bulletin 04-00-89-015t Warranty Administration- Required Operating Procedures.
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Forum - 02/15/2019
Short answer - This paid using repair labor operation from the Special Coverage bulletin.
Forum - 03/27/2019
This labor op requires pre approval, you could contact you district mgr for assistance
N192264451 new failure - 04/21/2020
So every vehicle I have submitted with this recall has rejected today with Error 919 : Vehicle Evaluation Criteria is not compatible with this Labour Code 9104723 I have 3 cases going with DBC, no answer yet.
COURTESY TRANSPORTATION - 01/15/2020
Years ago, we had labor operation 0600125 for Non-Warranty Courtesy Transportation for Part Tie-up. i tried to submit a claim with that labor operation yesterday and was rejected. Can't get a hold of DBC and need to know if there is another labor operation...
Forum - 11/19/2019
... to the GM's parts reimbursement policy in correlation with the dealer labor rate (specifically Option C). "Dealers enrolled in the Option C labor rate must comply with GM's standard parts reimbursement policy. Dealers must not request or receive a parts...
Forum - 10/29/2019
i used the partial labor op and it worked
Forum - 01/07/2020
i am still having trouble finding a labor op that works. More suggestions please
Forum - 08/28/2019
Labor Op 00590072, ZPDI not ZREG
HYBRID-TRANS AUX PUMP - 09/30/2008
IM LOOKING FOR A LABOR OP FOR A HYBRID-TRANSMISSION AUXILIARY PUMP
Re: POWERTRAIN COVERAGE - 10/02/2008
DOCUMENT ID 1879343 LIST LABOR OPS THAT ARE COVERED UNDER POWERTRAIN WARRANTY
Re: HOURS - 08/26/2008
We are in the SF-Bay Area-we are open MON-FRI 7:30 to 5:30
THEFT DETERENT RELEARN - 08/29/2008
IF "RELEARN THEFT DETERENT" IS ALL THAT WAS DONE ---- WHAT WOULD BE THE CLOSEST LABOR OP???
Related repairs - 09/04/2008
... anyone can tell me where in P&P or Claims processing manual does it specify that you use one labor operation for related repairs. I have had a discussion with my manager and lets say blower motor resistor shorted and shorted out blower motor, which way...
Re: HOURS - 09/04/2008
RAY HUTSON CHEVROLET SERVICE IS OPEN 7AM TILL 5PM AND OPEN 8AM TIL 12:00 NOON ON SAT.
Re: HOURS - 09/04/2008
Both our Pontiac-Buick-GMC and Chrysler-Dodge-Jeep stores are open 7AM-5PM M-F, and only our Chrysler store is open 8AM-12PM on Saturdays.
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since we no longer have a body shop at the dealership, I always keep document ID# 904632, 904704, 904703, 904705, 904707, 904706 at hand for reference. These show mix times, paint mix time charts, material conversion charts as well as information for...
So after reviewing Bulletin 17-NA-170, and found the labor operation I need for what we did which is 8080170. The time says to use Published Labor Time from the LTG, but it seems no labor operation pops up. I've even tried different years, models, but...
Forum - 06/04/2018
Look up the "Special Program Labor Ops" help card on this site. It has been my best friend, on these hard to find ops
What Would You Do - 07/18 - 06/25/2018
... fenders, front doors, rear doors, rocker panels, and box sides. Once the in house body shop completed the refinish repair on all of the affected panels, the job card and body shop estimate were forwarded to the warranty administrator for review...
Forum - 08/13/2018
You have to use the ltg, based off jobcard open date. My WSM states there is no appeal to time difference. I had same type thing happen on a stock unit, that they left jobcard open, since May, but all work was done in July. No luck using current ltg....
Coding - 08/23/2018
How do we find maintenance codes/ labor ops/ failure codes specific for an open job card. Format: Video
What Would You Do - 08/19 - 07/30/2019
... was in reverse. The technician diagnosing the concern test drove the vehicle and found it to operate normally in both reverse and drive. The check engine light was not illuminated and the engine did not stall. The technician scanned for DTCs and...
Forum - 01/25/2019
Bulletin 04-00-89-015t Warranty Administration- Required Operating Procedures.
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Forum - 02/15/2019
Short answer - This paid using repair labor operation from the Special Coverage bulletin.
Forum - 03/27/2019
This labor op requires pre approval, you could contact you district mgr for assistance
N192264451 new failure - 04/21/2020
So every vehicle I have submitted with this recall has rejected today with Error 919 : Vehicle Evaluation Criteria is not compatible with this Labour Code 9104723 I have 3 cases going with DBC, no answer yet.
COURTESY TRANSPORTATION - 01/15/2020
Years ago, we had labor operation 0600125 for Non-Warranty Courtesy Transportation for Part Tie-up. i tried to submit a claim with that labor operation yesterday and was rejected. Can't get a hold of DBC and need to know if there is another labor operation...
Forum - 11/19/2019
... to the GM's parts reimbursement policy in correlation with the dealer labor rate (specifically Option C). "Dealers enrolled in the Option C labor rate must comply with GM's standard parts reimbursement policy. Dealers must not request or receive a parts...
Forum - 10/29/2019
i used the partial labor op and it worked
Forum - 01/07/2020
i am still having trouble finding a labor op that works. More suggestions please
Forum - 08/28/2019
Labor Op 00590072, ZPDI not ZREG
HYBRID-TRANS AUX PUMP - 09/30/2008
IM LOOKING FOR A LABOR OP FOR A HYBRID-TRANSMISSION AUXILIARY PUMP
Re: POWERTRAIN COVERAGE - 10/02/2008
DOCUMENT ID 1879343 LIST LABOR OPS THAT ARE COVERED UNDER POWERTRAIN WARRANTY
Re: HOURS - 08/26/2008
We are in the SF-Bay Area-we are open MON-FRI 7:30 to 5:30
THEFT DETERENT RELEARN - 08/29/2008
IF "RELEARN THEFT DETERENT" IS ALL THAT WAS DONE ---- WHAT WOULD BE THE CLOSEST LABOR OP???
Related repairs - 09/04/2008
... anyone can tell me where in P&P or Claims processing manual does it specify that you use one labor operation for related repairs. I have had a discussion with my manager and lets say blower motor resistor shorted and shorted out blower motor, which way...
Re: HOURS - 09/04/2008
RAY HUTSON CHEVROLET SERVICE IS OPEN 7AM TILL 5PM AND OPEN 8AM TIL 12:00 NOON ON SAT.
Re: HOURS - 09/04/2008
Both our Pontiac-Buick-GMC and Chrysler-Dodge-Jeep stores are open 7AM-5PM M-F, and only our Chrysler store is open 8AM-12PM on Saturdays.
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since we no longer have a body shop at the dealership, I always keep document ID# 904632, 904704, 904703, 904705, 904707, 904706 at hand for reference. These show mix times, paint mix time charts, material conversion charts as well as information for...
RUST THRU CLAIMS - 07/29/2008
... DUE TO RUST THRU. WE REPLACED BOTH OUTER ROCKERS AND REPAIRED BOTH INNER ROCKERS. THE BODY SHOP HAS USED ALL "A" LABOR OPS (A9281, A1051, A9280, A1050), I BELIEVE THAT I AM SUPPOSE TO USE "S" LABOR OPS (S5211 AND S5210). IF I AM SUPPOSE TO USE THE...
Re: Tire Claim - 07/25/2008
If an alignment is the failure you should be claiming the alignment by using the alignment labor op. The tires should still be claimed through global warranty and returned. You should the h route the claim to you avm under the alignment labor op with...
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
I HAVE THE GMPP CONVERSTION INFO - BUT I DONT KNOW WHAT LABOR OP TO USE
Re: Exterior Roof Panel - 06/09/2008
USE CLAIM TYPE B WITH A "G" AUTHORIZATION CODE AND THE LABOR OP FROM THE RECALL.
Global Warranty Management Submission - 12/16/2016
... were not installed at the factory. Service Event, ZSET is used to register Service Agent Installed Options and for customer pay service transactions. The Service Agent Installed Option checkbox will appear when this transaction type is used. Select the...
Replacing Weatherstrips/Body Side Molding - 09/19/2007
... loose' and the tech ends up replacing one molding on each door (each of which has a specific op code)-how do you submit that? Do you use just one op code and then OLH the remaining time for replacing the other three or do you stack op codes and have...
Admin Allowance - 12/12/2007
ADP gives me the option to add lbr op when closing ro.I put in "admin" and 9999 for shop tech.another option would be to add another tech to line. add shop tech 9999 and put in time there.
Forum - 12/13/2007
You need to submit a labor op under the recall in order to clear the open status of the recall on the vis there should be a labor op listed on the recall bull for an inspect or system check only with no work done. If not, I'd call either DBC or you...
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Forum - 09/19/2007
... right side. We had to pull all carpet and liner out and put fans in to dry for 2 days. Use labor op B4101-Conduit, Front Door Hinge Pillar - Left - Replace, if the punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the op for...
SPECIAL POLICY-GOODWILL - 05/06/2008
[quote] GMNL26369: WE GOODWILLED A CLUSTER THAT WAS OUT OF SPECIAL POLICY COVERAGE, DO YOU USE THE "T" LABOR OP OR REG LABOR OP. EITHER WAY GOING TO HAVE TO H-RTE IT. [/quote]nnI would use the T labor op & write good notes to to your rep. The times...
Re: SPARE TIRE PAD - 04/16/2008
I would probably choose a "C" op near the stowage compartment or spare tire cover and note as nearest opcode.
What Would You Do? 04/08 - 04/21/2008
A customer with a 2007 Chrysler 300 had a concern with the operation of their driver side power seat mechanism. The seat would not move in the forward direction. The technician diagnosed the concern to an open in the wiring under the driver seat. In...
Re: LEAK TESTING - 02/20/2008
THE PART# FOR DYE WONT REJECT FOR PART# NOT APPLICABLE TO LABOR OP ???
Re: goodwill Special Policy - 01/16/2008
I'd H-route the T labor op. It doesn't affect your report like the N labor op will.
Re: PART NUMBER 19177885 - 01/30/2008
You might try F2240, Clutch Plates, and H route as closest-to-op?
Accelerator Position Sensor - 12/14/2007
Try labor operation J5350.
WATER LEAK - 04/23/2010
IS THERE A LABOR OP JUST FOR TRYING TO FIND A WATER LEAK??
RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I AM TRYING TO LOCATE INFO ON THE OP CODE TO USE WHEN THE VEHICLE IS NOT ON THE OPEN RECALL LIST BUT HAS THE CONCERN
Re: CERTIFIED USED - 04/13/2010
The Certified Operations Guide is available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may...
Re: REYNOLDS USERS! - 04/08/2010
When you put the labor op in, it should open to a sub screen that ask for the battery code
THROTTLE BODY CLEANING - 02/24/2010
LOOKING FOR A LABOR OP FOR CLEANING THROTTLE BODY ONLY !!!
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
Oopps-there is labor op Z2236 for the free lof and rotate GM coupon for Pontiacs
Re: THROTTLE BODY CLEANING - 03/03/2010
#PIP4578A doesnt have an opcode, but we use the throttle body R&R and have gotten paid.
ZDPI - 02/09/2010
Does anyone know what the labor op for global warranty PDI?
... DUE TO RUST THRU. WE REPLACED BOTH OUTER ROCKERS AND REPAIRED BOTH INNER ROCKERS. THE BODY SHOP HAS USED ALL "A" LABOR OPS (A9281, A1051, A9280, A1050), I BELIEVE THAT I AM SUPPOSE TO USE "S" LABOR OPS (S5211 AND S5210). IF I AM SUPPOSE TO USE THE...
Re: Tire Claim - 07/25/2008
If an alignment is the failure you should be claiming the alignment by using the alignment labor op. The tires should still be claimed through global warranty and returned. You should the h route the claim to you avm under the alignment labor op with...
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
I HAVE THE GMPP CONVERSTION INFO - BUT I DONT KNOW WHAT LABOR OP TO USE
Re: Exterior Roof Panel - 06/09/2008
USE CLAIM TYPE B WITH A "G" AUTHORIZATION CODE AND THE LABOR OP FROM THE RECALL.
Global Warranty Management Submission - 12/16/2016
... were not installed at the factory. Service Event, ZSET is used to register Service Agent Installed Options and for customer pay service transactions. The Service Agent Installed Option checkbox will appear when this transaction type is used. Select the...
Replacing Weatherstrips/Body Side Molding - 09/19/2007
... loose' and the tech ends up replacing one molding on each door (each of which has a specific op code)-how do you submit that? Do you use just one op code and then OLH the remaining time for replacing the other three or do you stack op codes and have...
Admin Allowance - 12/12/2007
ADP gives me the option to add lbr op when closing ro.I put in "admin" and 9999 for shop tech.another option would be to add another tech to line. add shop tech 9999 and put in time there.
Forum - 12/13/2007
You need to submit a labor op under the recall in order to clear the open status of the recall on the vis there should be a labor op listed on the recall bull for an inspect or system check only with no work done. If not, I'd call either DBC or you...
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Forum - 09/19/2007
... right side. We had to pull all carpet and liner out and put fans in to dry for 2 days. Use labor op B4101-Conduit, Front Door Hinge Pillar - Left - Replace, if the punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the op for...
SPECIAL POLICY-GOODWILL - 05/06/2008
[quote] GMNL26369: WE GOODWILLED A CLUSTER THAT WAS OUT OF SPECIAL POLICY COVERAGE, DO YOU USE THE "T" LABOR OP OR REG LABOR OP. EITHER WAY GOING TO HAVE TO H-RTE IT. [/quote]nnI would use the T labor op & write good notes to to your rep. The times...
Re: SPARE TIRE PAD - 04/16/2008
I would probably choose a "C" op near the stowage compartment or spare tire cover and note as nearest opcode.
What Would You Do? 04/08 - 04/21/2008
A customer with a 2007 Chrysler 300 had a concern with the operation of their driver side power seat mechanism. The seat would not move in the forward direction. The technician diagnosed the concern to an open in the wiring under the driver seat. In...
Re: LEAK TESTING - 02/20/2008
THE PART# FOR DYE WONT REJECT FOR PART# NOT APPLICABLE TO LABOR OP ???
Re: goodwill Special Policy - 01/16/2008
I'd H-route the T labor op. It doesn't affect your report like the N labor op will.
Re: PART NUMBER 19177885 - 01/30/2008
You might try F2240, Clutch Plates, and H route as closest-to-op?
Accelerator Position Sensor - 12/14/2007
Try labor operation J5350.
WATER LEAK - 04/23/2010
IS THERE A LABOR OP JUST FOR TRYING TO FIND A WATER LEAK??
RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I AM TRYING TO LOCATE INFO ON THE OP CODE TO USE WHEN THE VEHICLE IS NOT ON THE OPEN RECALL LIST BUT HAS THE CONCERN
Re: CERTIFIED USED - 04/13/2010
The Certified Operations Guide is available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may...
Re: REYNOLDS USERS! - 04/08/2010
When you put the labor op in, it should open to a sub screen that ask for the battery code
THROTTLE BODY CLEANING - 02/24/2010
LOOKING FOR A LABOR OP FOR CLEANING THROTTLE BODY ONLY !!!
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
Oopps-there is labor op Z2236 for the free lof and rotate GM coupon for Pontiacs
Re: THROTTLE BODY CLEANING - 03/03/2010
#PIP4578A doesnt have an opcode, but we use the throttle body R&R and have gotten paid.
ZDPI - 02/09/2010
Does anyone know what the labor op for global warranty PDI?
Re: Global Warranty Management - 01/28/2010
I think there is a calibration field opens when you use a labor op that would require the use of a WCC or any other type of required calibration ex Battery Code
2006 Pontiac Solstice - 10/20/2009
Does anyone know a labor op to use when replacing a lf door skin?
DYE TEST - 11/04/2009
THERE ISN'T A SPECIFIC LABOR OP FOR DYE TEST FOR OIL---RIGHT?? I ALWAYS THOUGHT WE JUST USED A NPF LABOR OP.
Re: Can you claim turning on after blow function on hvac? - 10/26/2009
Use the D9995 as your closest to labor op. Put in comments the doc#.
Re: CHECK ENGINE LIGHT QUESTION - 09/25/2009
Variable time labor operation 0.1 - 0.5 hours...including hose repair or replacement with diagnosis.
Re: 2006 Pontiac Solstice - 11/20/2009
This labor op is to repair, use it also to replace?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/21/2009
Did you look at TSB 08-07-30-049A I use this often.
Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Not sure which labor op to used, the K5389 has notes with allision transmission, but it says transmission fluid cooler lower pipe replacment, and K5393 is for lower trans cooler line or fitting replacment but says nothing about allision transmission....
Re: QUESTION? Replaced throttle body and had to reflash ecm as per pip for high idle, how do you claim for labor? - 12/09/2009
i think i would submit seperately and note the line as an "ADDED OPERATION".
Re: FOM form? - 12/10/2009
Fixed Operations Manager?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Hi Brian... Could you please provide the VIN?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
I would be inclined to use labor operation K5393 - based on the location of the part within a parts illustrator schematic. It appears to attach to the bottom of the radiator.
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
GMPP will NOT pay for a labor op contained in a bulletin. GMPP will only pay for labot ops directly out of the LTG.
Re: HEATED WASHER SWITCH - 12/11/2008
It looks like you will have to use a closest to labor op.
Re: HEATED WASHER SWITCH - 12/11/2008
You could try labor op N3855 for washer solvent heater. That might be the closet labor op.
Re: HEATED WASHER SWITCH - 12/11/2008
Thanks everyone. Gonna go with the accessory op. Spoke with my tech. He said the switch isn't in the same area as the driver/info,(op code comes up in the driver/info entertainment section in Warr Wiz) but I think this is the best one. Wish every switch...
BOOT-SEAL AT TRANS GEAR SELECTOR - 01/30/2009
2007 SILVERADO -- LOOKING FOR A LABOR OP FOR PT#15775835 SHIFT BOOT SEAL
Re: J6354 - 03/17/2009
I was advised by DBC to use labor op J6355.
Re: J6354 - 03/10/2009
THANK YOU THOUGHT I HAD SEEN THIS SOMEWHERE WAS USING THE WRONG LABOR OP
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT LABOR OP ARE YOU USING?
Re: Seat Air Bag Cover - 09/15/2009
Looks like you may need to use the restraint labor op as closest and H route.
Re: recall 09077 - 08/18/2009
Did you use op code V2088 or V2089?
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
Sorry that is suppose to say HVAC wiring op.
I think there is a calibration field opens when you use a labor op that would require the use of a WCC or any other type of required calibration ex Battery Code
2006 Pontiac Solstice - 10/20/2009
Does anyone know a labor op to use when replacing a lf door skin?
DYE TEST - 11/04/2009
THERE ISN'T A SPECIFIC LABOR OP FOR DYE TEST FOR OIL---RIGHT?? I ALWAYS THOUGHT WE JUST USED A NPF LABOR OP.
Re: Can you claim turning on after blow function on hvac? - 10/26/2009
Use the D9995 as your closest to labor op. Put in comments the doc#.
Re: CHECK ENGINE LIGHT QUESTION - 09/25/2009
Variable time labor operation 0.1 - 0.5 hours...including hose repair or replacement with diagnosis.
Re: 2006 Pontiac Solstice - 11/20/2009
This labor op is to repair, use it also to replace?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/21/2009
Did you look at TSB 08-07-30-049A I use this often.
Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Not sure which labor op to used, the K5389 has notes with allision transmission, but it says transmission fluid cooler lower pipe replacment, and K5393 is for lower trans cooler line or fitting replacment but says nothing about allision transmission....
Re: QUESTION? Replaced throttle body and had to reflash ecm as per pip for high idle, how do you claim for labor? - 12/09/2009
i think i would submit seperately and note the line as an "ADDED OPERATION".
Re: FOM form? - 12/10/2009
Fixed Operations Manager?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Hi Brian... Could you please provide the VIN?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
I would be inclined to use labor operation K5393 - based on the location of the part within a parts illustrator schematic. It appears to attach to the bottom of the radiator.
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
GMPP will NOT pay for a labor op contained in a bulletin. GMPP will only pay for labot ops directly out of the LTG.
Re: HEATED WASHER SWITCH - 12/11/2008
It looks like you will have to use a closest to labor op.
Re: HEATED WASHER SWITCH - 12/11/2008
You could try labor op N3855 for washer solvent heater. That might be the closet labor op.
Re: HEATED WASHER SWITCH - 12/11/2008
Thanks everyone. Gonna go with the accessory op. Spoke with my tech. He said the switch isn't in the same area as the driver/info,(op code comes up in the driver/info entertainment section in Warr Wiz) but I think this is the best one. Wish every switch...
BOOT-SEAL AT TRANS GEAR SELECTOR - 01/30/2009
2007 SILVERADO -- LOOKING FOR A LABOR OP FOR PT#15775835 SHIFT BOOT SEAL
Re: J6354 - 03/17/2009
I was advised by DBC to use labor op J6355.
Re: J6354 - 03/10/2009
THANK YOU THOUGHT I HAD SEEN THIS SOMEWHERE WAS USING THE WRONG LABOR OP
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT LABOR OP ARE YOU USING?
Re: Seat Air Bag Cover - 09/15/2009
Looks like you may need to use the restraint labor op as closest and H route.
Re: recall 09077 - 08/18/2009
Did you use op code V2088 or V2089?
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
Sorry that is suppose to say HVAC wiring op.
Re: SATURN VUE BEZEL - 06/11/2009
I think I'd use the window switch or the console labor op and note closest to labor op in comments with time reduced.
Re: ALIGNMENT - 06/12/2009
Labor op. does show the full alignment is allowed. I'd maybe ask him to double check the labor op or fax a copy of both labor ops to him showing LTG allows full alignment.
Re: OLD RECALL #07217 - 06/15/2009
Did you put it in net on the recall labor op or use the rental labor op? It does state to use the regular labor op for courtesy transportation- Z7901 for 1 day--but it's in the asterisk note at the bottom.
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/12/2009
HM33 is the labor op for the free filter however, it must be billed as customer pay. Hyundai will see these when they log into your system and reimburse the dealer through your open parts account. Do not bill this under warranty. Hyundai is looking for...
Re: G-8 CASTER ARM - 04/06/2009
... adjustment a front align must be done. that is why I didn't think this was the correct labor op. Do you think it should be this labor op and just OLH the align? It does seem to be the closest op. These G-8's are rediculous, half the parts are not in...
Recall #94001 - 03/26/2014
We've performed an open recall, #94001 BUCKET SEAT RECLINER BOLT BREAKAGE on a 1990 Suburban. The bulletin has the time for repair, but no labor op. Help! Does anyone know what the labor op for this recall may be?
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
GMC Prograde protection labor op 0600683 for 35.00
Re: Seat Back Recall13323 - 10/03/2013
You can submit them on Tuesday the 8th with new labor op 9100185
Re: 15 Chevy Maintenance - 11/20/2014
use the labor op for 2014 0600743 and $85.00 in net amount..
Re: 15 Chevy Maintenance - 11/21/2014
Labor ops for maintence are listed in si under preface for all eligible model years.
Re: Emissions Warranty - 03/03/2016
Yes. PZEV will have option NU6.
Rejection Code - 02/10/2016
... it means. I received rejection code "919 Vehicle Evaluation Criteria is not compatible with this Labour Code" what does this mean? Thanks Everyone! ...
Re: bulletin PIT5313C PAINT - 05/18/2015
thanks Kristen for your help i will use that labor op..
Re: Keys for Life Program - 05/27/2015
I THINK IT HAS TO BE SUBMITTED AS A ZFAT TYPE, OP CODE IS 0602138.
Forum - 10/13/2016
Labor op 4025942 1.1
OLH with concern to Same repair, different sides? - 10/17/2016
... vehicle, so 84021604 is the right side, and 84021603 is the left side. There is one labor operation for both sides of the repair, 2020140, which we were told to put on one line and OLH for the opposite side because there is no labor operation...
What Would You Do - 01/17 - 12/21/2016
... miles. Transactions are submitted for reduction fluid tank reservoir replacement with labor operation 9900351. There is also an operation for diagnostic time only, for no repairs necessary. When submitting transactions for certain vehicles,...
Special Coverage Transaction Submission Changes - 05/26/2016
... Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission Reduction Fluid Tank Reservoir that is covered...
Forum - 01/18/2017
8467352 labor operation ..... seal kit p/n 24273083
Forum - 01/17/2017
WHAT LABOR OP DID YOU USE FOR TO RESEAL TRANS ?
OIL CHANGES - 02/22/2017
WHY LABOR OP 0600733 REJECTS SOMETIMES - ERROR 232 REPEAT REPAIR ?Format: Other
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
... JOB.IT AUTOMATICALLY COMES BACK AS Error 072 : Total parts amount exceeds the allowance for labour code 0590052. I HAVNT SEEN A PUBLISHED DOCUMENT SAYING HOW TO ENTER ONE OF THESE. HOW AM I EXCEEDING THE PARTS AMOUNT WHEN WE ARE ONLY ADDING...
Forum - 02/15/2017
I tried going back to look, but I didnt have the "dropdown" option to look at.
Forum - 02/20/2017
Recommend submitting with the closest to labor operation, the oil pan, which carries Coverage Code D.
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
... comes back once we get the part...is this saying that we have to treat the new RO as a Added Operation? Or, is it only treated as an Added Operation if we keep the RO open until the customer comes back?...
I think I'd use the window switch or the console labor op and note closest to labor op in comments with time reduced.
Re: ALIGNMENT - 06/12/2009
Labor op. does show the full alignment is allowed. I'd maybe ask him to double check the labor op or fax a copy of both labor ops to him showing LTG allows full alignment.
Re: OLD RECALL #07217 - 06/15/2009
Did you put it in net on the recall labor op or use the rental labor op? It does state to use the regular labor op for courtesy transportation- Z7901 for 1 day--but it's in the asterisk note at the bottom.
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/12/2009
HM33 is the labor op for the free filter however, it must be billed as customer pay. Hyundai will see these when they log into your system and reimburse the dealer through your open parts account. Do not bill this under warranty. Hyundai is looking for...
Re: G-8 CASTER ARM - 04/06/2009
... adjustment a front align must be done. that is why I didn't think this was the correct labor op. Do you think it should be this labor op and just OLH the align? It does seem to be the closest op. These G-8's are rediculous, half the parts are not in...
Recall #94001 - 03/26/2014
We've performed an open recall, #94001 BUCKET SEAT RECLINER BOLT BREAKAGE on a 1990 Suburban. The bulletin has the time for repair, but no labor op. Help! Does anyone know what the labor op for this recall may be?
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
GMC Prograde protection labor op 0600683 for 35.00
Re: Seat Back Recall13323 - 10/03/2013
You can submit them on Tuesday the 8th with new labor op 9100185
Re: 15 Chevy Maintenance - 11/20/2014
use the labor op for 2014 0600743 and $85.00 in net amount..
Re: 15 Chevy Maintenance - 11/21/2014
Labor ops for maintence are listed in si under preface for all eligible model years.
Re: Emissions Warranty - 03/03/2016
Yes. PZEV will have option NU6.
Rejection Code - 02/10/2016
... it means. I received rejection code "919 Vehicle Evaluation Criteria is not compatible with this Labour Code" what does this mean? Thanks Everyone! ...
Re: bulletin PIT5313C PAINT - 05/18/2015
thanks Kristen for your help i will use that labor op..
Re: Keys for Life Program - 05/27/2015
I THINK IT HAS TO BE SUBMITTED AS A ZFAT TYPE, OP CODE IS 0602138.
Forum - 10/13/2016
Labor op 4025942 1.1
OLH with concern to Same repair, different sides? - 10/17/2016
... vehicle, so 84021604 is the right side, and 84021603 is the left side. There is one labor operation for both sides of the repair, 2020140, which we were told to put on one line and OLH for the opposite side because there is no labor operation...
What Would You Do - 01/17 - 12/21/2016
... miles. Transactions are submitted for reduction fluid tank reservoir replacement with labor operation 9900351. There is also an operation for diagnostic time only, for no repairs necessary. When submitting transactions for certain vehicles,...
Special Coverage Transaction Submission Changes - 05/26/2016
... Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission Reduction Fluid Tank Reservoir that is covered...
Forum - 01/18/2017
8467352 labor operation ..... seal kit p/n 24273083
Forum - 01/17/2017
WHAT LABOR OP DID YOU USE FOR TO RESEAL TRANS ?
OIL CHANGES - 02/22/2017
WHY LABOR OP 0600733 REJECTS SOMETIMES - ERROR 232 REPEAT REPAIR ?Format: Other
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
... JOB.IT AUTOMATICALLY COMES BACK AS Error 072 : Total parts amount exceeds the allowance for labour code 0590052. I HAVNT SEEN A PUBLISHED DOCUMENT SAYING HOW TO ENTER ONE OF THESE. HOW AM I EXCEEDING THE PARTS AMOUNT WHEN WE ARE ONLY ADDING...
Forum - 02/15/2017
I tried going back to look, but I didnt have the "dropdown" option to look at.
Forum - 02/20/2017
Recommend submitting with the closest to labor operation, the oil pan, which carries Coverage Code D.
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
... comes back once we get the part...is this saying that we have to treat the new RO as a Added Operation? Or, is it only treated as an Added Operation if we keep the RO open until the customer comes back?...
Forum - 06/15/2017
I would recommend submitting with the closest to operation which appears to the be the op for the body side upper rear access panel weatherstrip replace.
Forum - 07/27/2017
You didn't include the VIN in your info, but there are very specific Engine and Trans RPO configurations on the labor operation page, such as L83 engine with a M5U or L86 with M5U or L83 with M5U. If the vin you're submitting for doesn't have one...
Forum - 03/15/2017
... se, but if you search Warranty Job Aids in the Global Connect search box and click on the first option titled Warranty Processing Job Aids, make sure to open it, hit the Enable Editing button at the top and open the first PDF file from the list on the...
Forum - 11/07/2017
... Serv Mgr was trying to program them separately to see if it was possible. There was no programming option for the Transmission Control Module alone and if he selected the ECM option it only showed "Setup" as an option. We don't want to be debited back...
Forum - 09/28/2017
If you elect to claim time for this issue (not a manufacturer defect or Infotainment System failure) - closest option would be a CCND op. Would not recommend submitting with a component replacement operation.
Forum - 09/22/2017
One of my favorite and most helpful resources found here is the parts group to labor op. I access it often. I pulled up this part group and it is not showing any op codes that apply. Ask your parts department to recheck the parts group#'s by...
Forum - 09/25/2017
... that if it's just a wiring repair with subsequent damage to the BCM then you actually use the BCM operation because you can't submit for the BCM on a wiring repair operation. I couldn't tell if the block was replaced though. If it was, it...
Forum - 09/28/2017
My question was more.... what labor op ?
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
We had one on 11/5, IVH showed an open recall 10287 and no sign of the Special Coverage. 2 days and a rejected claim later, the VIN is STILL showing an open recall and now the special coverage as well. Anyone know if I submit for the special coverage...
Re: gm message G-0000135297 - 10/30/2012
thanks i finally found it, read the labor op wrong..bad eyes lol..
Re: campaign report - 10/09/2012
The option to review/print a single open campaign report appears to have been eliminated from Global. (I do recall seeing it in the past also!) The Service Update and Field Action Bulletin Information link within the Service Workbench provides the option...
Re: Labor code Z7410 - 07/08/2013
Print out the warranty help card in JL for Z-ops, they're all on there.
Re: Sublet - 07/02/2013
GM is gonna pay only what the labor op to replace and paint the molding plus mix time and materials pays..When we send our moldings out to be painted i look up the labor op and materials and mix time and send it to the repair shop doing the work and thats...
Re: Secial Coverage 13091 - 06/12/2013
after i went back and looked i saw there were two different labor ops, thanks
One line or Two lines - 09/10/2013
... differential. We replaced front differential right and left inner bearing and seal, we used labor op code 3010230. We also replaced front pinion gear seal, labor op code 3010460. Should we have put that on 2 separate lines? It was rejected for Total...
Warranty Help Cards Updated with Global Codes - 05/02/2013
All of the applicable Quick Reference Warranty Help Cards have been updated to reflect the new Global Labour Code format. The updated cards are indicated with the following: (New Global Codes) View the cards!
Re: Warranty Help Cards Updated with Global Codes - 05/06/2013
Thank you for the feedback! We are currently updating the Cadillac Premium Care Card with the most recently released Global Labour Codes. Kristen/jlwarranty
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Re: GMPP ROADSIDE TOWING - 01/23/2013
T2020 is the correct labor op for towing, i missunderstood sorry!!!
could go either way, I'm on the fence.... - 03/05/2013
Need a closest to labor op. 2013 silverado, 359m. Cel on. PIP3119k. Per document the tech cleared the dtc. Service manager would have me use the reprogram op of J6350 as closest too. I like NPF better, but then he would say it really not an NPF as we...
I think I just might snap.... - 04/02/2013
part dept sold vent visors over the counter. customer then took over to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about...
Re: HEADLAMP AIMING - 02/10/2012
HEADLAMP AIMING IN INCLUDED IN THE BASE TIME FOR LABOR OP B7294
What is your LEAST? - 03/27/2012
MOVED to WIDE OPEN
Re: CBG Certified Pre-Owned Limited (VS) Bulbs - 04/12/2012
N0760 WON'T PAY. CBG CERTIFIED PRE-OWNED OPS LISTED IN APPENDIX B AREN'T COVERED. THE WAY I READ ON PAGE 32 THEY REFER YOU TO APPENDIX B FOR THE LIST OF OPS THAT WON'T BE ALLOWED TO USE UNDER A WARRANTY SITUATION. WE'VE GOTTEN BURNED A COUPLE OF TIMES...
Re: Transportation Claims - 06/08/2012
Make a seperate line for each repair, and there is a labor op for each one...
I would recommend submitting with the closest to operation which appears to the be the op for the body side upper rear access panel weatherstrip replace.
Forum - 07/27/2017
You didn't include the VIN in your info, but there are very specific Engine and Trans RPO configurations on the labor operation page, such as L83 engine with a M5U or L86 with M5U or L83 with M5U. If the vin you're submitting for doesn't have one...
Forum - 03/15/2017
... se, but if you search Warranty Job Aids in the Global Connect search box and click on the first option titled Warranty Processing Job Aids, make sure to open it, hit the Enable Editing button at the top and open the first PDF file from the list on the...
Forum - 11/07/2017
... Serv Mgr was trying to program them separately to see if it was possible. There was no programming option for the Transmission Control Module alone and if he selected the ECM option it only showed "Setup" as an option. We don't want to be debited back...
Forum - 09/28/2017
If you elect to claim time for this issue (not a manufacturer defect or Infotainment System failure) - closest option would be a CCND op. Would not recommend submitting with a component replacement operation.
Forum - 09/22/2017
One of my favorite and most helpful resources found here is the parts group to labor op. I access it often. I pulled up this part group and it is not showing any op codes that apply. Ask your parts department to recheck the parts group#'s by...
Forum - 09/25/2017
... that if it's just a wiring repair with subsequent damage to the BCM then you actually use the BCM operation because you can't submit for the BCM on a wiring repair operation. I couldn't tell if the block was replaced though. If it was, it...
Forum - 09/28/2017
My question was more.... what labor op ?
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
We had one on 11/5, IVH showed an open recall 10287 and no sign of the Special Coverage. 2 days and a rejected claim later, the VIN is STILL showing an open recall and now the special coverage as well. Anyone know if I submit for the special coverage...
Re: gm message G-0000135297 - 10/30/2012
thanks i finally found it, read the labor op wrong..bad eyes lol..
Re: campaign report - 10/09/2012
The option to review/print a single open campaign report appears to have been eliminated from Global. (I do recall seeing it in the past also!) The Service Update and Field Action Bulletin Information link within the Service Workbench provides the option...
Re: Labor code Z7410 - 07/08/2013
Print out the warranty help card in JL for Z-ops, they're all on there.
Re: Sublet - 07/02/2013
GM is gonna pay only what the labor op to replace and paint the molding plus mix time and materials pays..When we send our moldings out to be painted i look up the labor op and materials and mix time and send it to the repair shop doing the work and thats...
Re: Secial Coverage 13091 - 06/12/2013
after i went back and looked i saw there were two different labor ops, thanks
One line or Two lines - 09/10/2013
... differential. We replaced front differential right and left inner bearing and seal, we used labor op code 3010230. We also replaced front pinion gear seal, labor op code 3010460. Should we have put that on 2 separate lines? It was rejected for Total...
Warranty Help Cards Updated with Global Codes - 05/02/2013
All of the applicable Quick Reference Warranty Help Cards have been updated to reflect the new Global Labour Code format. The updated cards are indicated with the following: (New Global Codes) View the cards!
Re: Warranty Help Cards Updated with Global Codes - 05/06/2013
Thank you for the feedback! We are currently updating the Cadillac Premium Care Card with the most recently released Global Labour Codes. Kristen/jlwarranty
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Re: GMPP ROADSIDE TOWING - 01/23/2013
T2020 is the correct labor op for towing, i missunderstood sorry!!!
could go either way, I'm on the fence.... - 03/05/2013
Need a closest to labor op. 2013 silverado, 359m. Cel on. PIP3119k. Per document the tech cleared the dtc. Service manager would have me use the reprogram op of J6350 as closest too. I like NPF better, but then he would say it really not an NPF as we...
I think I just might snap.... - 04/02/2013
part dept sold vent visors over the counter. customer then took over to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about...
Re: HEADLAMP AIMING - 02/10/2012
HEADLAMP AIMING IN INCLUDED IN THE BASE TIME FOR LABOR OP B7294
What is your LEAST? - 03/27/2012
MOVED to WIDE OPEN
Re: CBG Certified Pre-Owned Limited (VS) Bulbs - 04/12/2012
N0760 WON'T PAY. CBG CERTIFIED PRE-OWNED OPS LISTED IN APPENDIX B AREN'T COVERED. THE WAY I READ ON PAGE 32 THEY REFER YOU TO APPENDIX B FOR THE LIST OF OPS THAT WON'T BE ALLOWED TO USE UNDER A WARRANTY SITUATION. WE'VE GOTTEN BURNED A COUPLE OF TIMES...
Re: Transportation Claims - 06/08/2012
Make a seperate line for each repair, and there is a labor op for each one...
Re: $25.00 GM coupons - 06/15/2012
The same thing happened to me when I submit for the Certified Pre-Owned Maintenance opcode Z2237. You have to use the one that applies to the type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to...
Re: Transportation Claims - 06/08/2012
You can claim the published labor time for each labor operation.
Re: Transportation Claims - 06/08/2012
leave in the labor time for each op..
$25.00 GM coupons - 06/13/2012
... service coupons (with the yellow Chevy Camaro on the front of it). I submitted it with the labor op from the back of the coupon as instructed (Z2242). It rejected, stating this labor op was already used on a previous claim, and they provided the RO...
Re: $25.00 GM coupons - 06/13/2012
SEEMS LIKE GM WOULD USE A DIFFERENT LABOR OP WHEN THEY START NEW COUPONS..
Re: GMPP SMARTCARE MAINTENANCE - 07/06/2012
Are you talking about the certified preowned maintenance program? The op codes can be found in the cerified preowned guide. They are Z ops depending on what kind of oil it has, Z2327, Z2328, Z2329, Z2330, ZREG op, $30, $35, $60 goes in misc net, those...
IGNITION LOCK CYLINDERS - 08/10/2011
JUST FOR KNOWLEDGE..... MY TECHS WANT TO ARGUE - DOES LABOR OP E7200 "INCLUDE" CODING THE CYLINDER (LABOR OP STATES .5 BASE)???
Re: OIL FILTER CAP SEAL - 11/16/2011
i would use either one seems that is the closest operation ...
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
Re: 2005 silverado - over counter part - 10/11/2011
I've used the wiring repair labor op for harnesses if there isn't a specific harness labor op and it works fine.
2005 silverado - over counter part - 10/10/2011
(1GBHC29285E271588)Looking for a labor op for PT#98017958 / FUEL INJECTOR WIRING HARNESS
Re: AVEO - IGNITION COIL LABOR - 10/04/2011
LABOR OP J4340 ..IGNITION COIL
DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
I have a 2008 Suburban which we replaced PT#25815079 listed in EPIC (as stated in title) the only labor op I found is R5135 "but its only the - cable" ... this is a GMPP claim & that op code rejects (as not a covered labor op), but I was thinking us it...
Re: Endgate molding - 2009 Silverado - 08/30/2010
i found labor op B8968 --tailgete/liftgate molding but its for an avalanche..closest i found was a op for the spoiler too b5608
Question on outdated service update - 01/11/2011
We have a vehicle in inventory 07 Suburban with on open service update 07007 that expires with base warranty. This vehicle is out of warranty by miles and time. However, the VIS still shows the service update as open. I looked at the update information...
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/17/2010
YOU MAY HAVE TO HROUTE THAT ITS THE CLOSEST LABOR OP YOU FOUND TO USE....
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/18/2010
How about k5394 / k5395 trans cooler inlet/outlet hose for closest labor op?
GM Accessories added after vehicle delivery - 03/23/2011
I have a GM - shipped to dealer accessory. Need to know how does GM pay the labor for installation? It is not in vehicle build options in VIS, so I did submit the I - labor op to get it added into options. Please help!!
Re: SI - 02/14/2011
I can't even get SI to open up
Re: partial warranty block? - 04/08/2011
LOOKING AT THOSE LABOR OPS BELIEVE THAT IS WHAT THE OWNER DID MODIFIED THE ENGINE...
End of the Year - 11/05/2012
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Transmission Replacements - 10/08/2012
... to perform a transmission repair or replacement.The flush code must be entered in the labour dependency field of the transaction.The serial numbers of both the failed component and the replacement component must be documented.Apply the appropriate dealer...
Attaching Supporting Documentation to the Transaction - 02/26/2013
... repair(s) performed. Once all of the transaction detail has been entered including parts, labour, net item amounts, and any necessary authorization and comments, select the "Add Attachment" button. The "Add Attachment" screen will then be displayed....
SUBs - 06/06/2012
How many vehicles on the lot have an open SUB (Service Update), or Field Action Bulletin? Log onto GlobalConnect and click the Service tab to review the Vehicles in Inventory with Open Service Update Bulletins or Field Actions. Make it a priority to complete...
Submitting The Right Information The First Time - 08/10/2010
... the 3 C's will typically not buy a routed claim. Provide an explanation for excessive other labour time (why is OLH needed?) or a parts incompatibility issue (why are the additional parts on the transaction?), for example. Transactions sent to the WSC...
The same thing happened to me when I submit for the Certified Pre-Owned Maintenance opcode Z2237. You have to use the one that applies to the type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to...
Re: Transportation Claims - 06/08/2012
You can claim the published labor time for each labor operation.
Re: Transportation Claims - 06/08/2012
leave in the labor time for each op..
$25.00 GM coupons - 06/13/2012
... service coupons (with the yellow Chevy Camaro on the front of it). I submitted it with the labor op from the back of the coupon as instructed (Z2242). It rejected, stating this labor op was already used on a previous claim, and they provided the RO...
Re: $25.00 GM coupons - 06/13/2012
SEEMS LIKE GM WOULD USE A DIFFERENT LABOR OP WHEN THEY START NEW COUPONS..
Re: GMPP SMARTCARE MAINTENANCE - 07/06/2012
Are you talking about the certified preowned maintenance program? The op codes can be found in the cerified preowned guide. They are Z ops depending on what kind of oil it has, Z2327, Z2328, Z2329, Z2330, ZREG op, $30, $35, $60 goes in misc net, those...
IGNITION LOCK CYLINDERS - 08/10/2011
JUST FOR KNOWLEDGE..... MY TECHS WANT TO ARGUE - DOES LABOR OP E7200 "INCLUDE" CODING THE CYLINDER (LABOR OP STATES .5 BASE)???
Re: OIL FILTER CAP SEAL - 11/16/2011
i would use either one seems that is the closest operation ...
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
Re: 2005 silverado - over counter part - 10/11/2011
I've used the wiring repair labor op for harnesses if there isn't a specific harness labor op and it works fine.
2005 silverado - over counter part - 10/10/2011
(1GBHC29285E271588)Looking for a labor op for PT#98017958 / FUEL INJECTOR WIRING HARNESS
Re: AVEO - IGNITION COIL LABOR - 10/04/2011
LABOR OP J4340 ..IGNITION COIL
DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
I have a 2008 Suburban which we replaced PT#25815079 listed in EPIC (as stated in title) the only labor op I found is R5135 "but its only the - cable" ... this is a GMPP claim & that op code rejects (as not a covered labor op), but I was thinking us it...
Re: Endgate molding - 2009 Silverado - 08/30/2010
i found labor op B8968 --tailgete/liftgate molding but its for an avalanche..closest i found was a op for the spoiler too b5608
Question on outdated service update - 01/11/2011
We have a vehicle in inventory 07 Suburban with on open service update 07007 that expires with base warranty. This vehicle is out of warranty by miles and time. However, the VIS still shows the service update as open. I looked at the update information...
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/17/2010
YOU MAY HAVE TO HROUTE THAT ITS THE CLOSEST LABOR OP YOU FOUND TO USE....
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/18/2010
How about k5394 / k5395 trans cooler inlet/outlet hose for closest labor op?
GM Accessories added after vehicle delivery - 03/23/2011
I have a GM - shipped to dealer accessory. Need to know how does GM pay the labor for installation? It is not in vehicle build options in VIS, so I did submit the I - labor op to get it added into options. Please help!!
Re: SI - 02/14/2011
I can't even get SI to open up
Re: partial warranty block? - 04/08/2011
LOOKING AT THOSE LABOR OPS BELIEVE THAT IS WHAT THE OWNER DID MODIFIED THE ENGINE...
End of the Year - 11/05/2012
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Transmission Replacements - 10/08/2012
... to perform a transmission repair or replacement.The flush code must be entered in the labour dependency field of the transaction.The serial numbers of both the failed component and the replacement component must be documented.Apply the appropriate dealer...
Attaching Supporting Documentation to the Transaction - 02/26/2013
... repair(s) performed. Once all of the transaction detail has been entered including parts, labour, net item amounts, and any necessary authorization and comments, select the "Add Attachment" button. The "Add Attachment" screen will then be displayed....
SUBs - 06/06/2012
How many vehicles on the lot have an open SUB (Service Update), or Field Action Bulletin? Log onto GlobalConnect and click the Service tab to review the Vehicles in Inventory with Open Service Update Bulletins or Field Actions. Make it a priority to complete...
Submitting The Right Information The First Time - 08/10/2010
... the 3 C's will typically not buy a routed claim. Provide an explanation for excessive other labour time (why is OLH needed?) or a parts incompatibility issue (why are the additional parts on the transaction?), for example. Transactions sent to the WSC...
Insufficient Documentation - 02/23/2011
... details required for each and every warranty repair. Rejects for lack of details concerning other labour time are becoming more common. OLH is one area were details make all the difference. These types of rejects are completely preventable by detailing...
From the Desk of a Service Manager - 03/11/2010
Many dealers spend a considerable amount of time researching different Dealer Management System options for their stores; hoping to save money. Those same dealers may have to stay with their current DMS due to a lengthy contract that is not to term, but...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Recalled Parts - 09/09/2014
... into GlobalConnect, select the Library tab. Click on the Parts Category and select the Recall option from the list of available content options. After selecting the Recall option, the daily list of Paid Field Actions will populate on the screen. A...
Recall 14116 Required Information - 10/31/2014
... The last 9 digits of the new steering shaft torque sensor serial number must be entered in the labour dependency field of the transaction. The serial number is located on the bottom of the yellow caution label on the new sensor. Each component has a...
Transportation Claim Inspections Process - 05/09/2014
... the service agent's self-authorization limit, GM should be contacted. Most service agents other labour hour empowerment is 2.0 hours. Our advice to you is this: Any damage you are not comfortable with, contact the DBC for instructions before beginni...
Hem Flange Repair - 03/01/2016
... hem flange corrosion has become an issue on lower door panels. The new tool allows for easier opening and closing of the hem flange. The kit includes a left and right hand flange opening tool that is to be used with an air hammer, and a hem flange closing...
Reject of the Month - 03/01/2016
... that pressure held. The battery cooling system reservoir was filled, the cooling system bled and topped off, and the codes cleared. The technician had quite a bit of diagnostic and OLH involved with this repair, approximately 1.7 hours total punched. Since...
Error 919 - 09/03/2015
... a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2- year Chevrolet Maintenance Program. The program allowed four service visits with a reimbursement...
Diagnostic Add Time - 06/02/2015
Select repairs in the Labour Time Guide allow for additional time that can be paid to the technician for diagnosis. This time does not have to show a separate time recording from the repair time and the total time claimed can exceed what the technician...
2015 Corvette PDI - 04/28/2015
The PDI base labor time for the 2015 Corvette Z06/Z07 is 2.3 hours, submitted with labor operation 0590072. The base time includes the labor to install the carbon flash painted (RPO CFZ), or exposed carbon fiber (RPO CFV), ground effects. Neither RPO...
Recall 14294 - 03/26/2015
... the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator, claim the applicable part, claim up to the allowed amount for labor operation 6410070 as published...
Spring Clean-Up - 03/26/2015
... will be noted for each job cardl You will receive a detailed warranty invoice that lists labour, parts and dollar amountsl Your dealer account will be credited just as if you handled the claim yourselfLet us help you catch up...
Bulletin 18-NA-146 - 05/22/2018
... the importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily identifiable. In the technician’s cause...
Bluetooth Warranty - 09/27/2017
Confirm that you are selecting and using the correct labor operation when submitting a transaction for a Bluetooth warranty. GM Engineering has found that over 20% of Bluetooth related claims are submitted using the incorrect labor operation due to the...
Service Programming System - 03/21/2017
... is a system that enables the service technician to update control module software. Specific labor operations are used to submit warranty claims for control module reprogramming. The operation allows for the reprogramming of a control module with new...
System Upgrades - 05/24/2016
... header section of the IVH Summary page has been updated to now only include field actions in the "Open" status that a user can take action against. The Status column within the Required Field Actions Status column has been updated to include the...
Paint - 05/23/2016
... considered necessary to ensure a quality repair of the particular area involved. Individual labor operations from this section may include Add Conditions for optional equipment when necessary. The Material Allowance that is indicated with the labor operation...
Recall Completion - 07/28/2016
Every vehicle that enters your dealership's service department for a service repair must be checked for open field actions. This is easily accomplished by performing an IVH in Consultant Dashboard. A recall is one of several field action types that General...
Suspected Tampering - 10/26/2016
Bulletin 09-00-89-016E has been updated to include the 2017 model year, as well as, to include detail when using labor operation 0600014. The labor operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle...
Re: BODYSHOP REPAIRS - 07/27/2011
In SI under panel repairs Op Code A9220 "Labor operations in this section are to be used for warranty claims only and should be used to identify repairs on the panels or components indicated. These operations should be used for the repair of defects...
Goodwill Tools - 03/26/2024
... be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Paint Repairs - 10/02/2018
... differently than other warranty transactions. Even if your dealership does not have a body shop you still need to understand how to properly code a paint transaction. You will also need to find a suitable sublet repair facility that will do your paint repair...
Reject of the Month - May 2020 - 04/29/2020
... Technician comments must support the repair performed. This information must be entered in the appropriate cause and correction fields of the warranty transaction to be displayed on all invoice copies. These comments must indicate what the technician...
Anatomy of a Reject - 08/25/2020
... transaction that has a reject associated with it (e.g. base labor, net item, part expense, labor operation, OLH). Identify those errors that are dealer correctable (e.g. the error code is accompanied with error code 243: reject cannot be authorized and...
... details required for each and every warranty repair. Rejects for lack of details concerning other labour time are becoming more common. OLH is one area were details make all the difference. These types of rejects are completely preventable by detailing...
From the Desk of a Service Manager - 03/11/2010
Many dealers spend a considerable amount of time researching different Dealer Management System options for their stores; hoping to save money. Those same dealers may have to stay with their current DMS due to a lengthy contract that is not to term, but...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Recalled Parts - 09/09/2014
... into GlobalConnect, select the Library tab. Click on the Parts Category and select the Recall option from the list of available content options. After selecting the Recall option, the daily list of Paid Field Actions will populate on the screen. A...
Recall 14116 Required Information - 10/31/2014
... The last 9 digits of the new steering shaft torque sensor serial number must be entered in the labour dependency field of the transaction. The serial number is located on the bottom of the yellow caution label on the new sensor. Each component has a...
Transportation Claim Inspections Process - 05/09/2014
... the service agent's self-authorization limit, GM should be contacted. Most service agents other labour hour empowerment is 2.0 hours. Our advice to you is this: Any damage you are not comfortable with, contact the DBC for instructions before beginni...
Hem Flange Repair - 03/01/2016
... hem flange corrosion has become an issue on lower door panels. The new tool allows for easier opening and closing of the hem flange. The kit includes a left and right hand flange opening tool that is to be used with an air hammer, and a hem flange closing...
Reject of the Month - 03/01/2016
... that pressure held. The battery cooling system reservoir was filled, the cooling system bled and topped off, and the codes cleared. The technician had quite a bit of diagnostic and OLH involved with this repair, approximately 1.7 hours total punched. Since...
Error 919 - 09/03/2015
... a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2- year Chevrolet Maintenance Program. The program allowed four service visits with a reimbursement...
Diagnostic Add Time - 06/02/2015
Select repairs in the Labour Time Guide allow for additional time that can be paid to the technician for diagnosis. This time does not have to show a separate time recording from the repair time and the total time claimed can exceed what the technician...
2015 Corvette PDI - 04/28/2015
The PDI base labor time for the 2015 Corvette Z06/Z07 is 2.3 hours, submitted with labor operation 0590072. The base time includes the labor to install the carbon flash painted (RPO CFZ), or exposed carbon fiber (RPO CFV), ground effects. Neither RPO...
Recall 14294 - 03/26/2015
... the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator, claim the applicable part, claim up to the allowed amount for labor operation 6410070 as published...
Spring Clean-Up - 03/26/2015
... will be noted for each job cardl You will receive a detailed warranty invoice that lists labour, parts and dollar amountsl Your dealer account will be credited just as if you handled the claim yourselfLet us help you catch up...
Bulletin 18-NA-146 - 05/22/2018
... the importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily identifiable. In the technician’s cause...
Bluetooth Warranty - 09/27/2017
Confirm that you are selecting and using the correct labor operation when submitting a transaction for a Bluetooth warranty. GM Engineering has found that over 20% of Bluetooth related claims are submitted using the incorrect labor operation due to the...
Service Programming System - 03/21/2017
... is a system that enables the service technician to update control module software. Specific labor operations are used to submit warranty claims for control module reprogramming. The operation allows for the reprogramming of a control module with new...
System Upgrades - 05/24/2016
... header section of the IVH Summary page has been updated to now only include field actions in the "Open" status that a user can take action against. The Status column within the Required Field Actions Status column has been updated to include the...
Paint - 05/23/2016
... considered necessary to ensure a quality repair of the particular area involved. Individual labor operations from this section may include Add Conditions for optional equipment when necessary. The Material Allowance that is indicated with the labor operation...
Recall Completion - 07/28/2016
Every vehicle that enters your dealership's service department for a service repair must be checked for open field actions. This is easily accomplished by performing an IVH in Consultant Dashboard. A recall is one of several field action types that General...
Suspected Tampering - 10/26/2016
Bulletin 09-00-89-016E has been updated to include the 2017 model year, as well as, to include detail when using labor operation 0600014. The labor operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle...
Re: BODYSHOP REPAIRS - 07/27/2011
In SI under panel repairs Op Code A9220 "Labor operations in this section are to be used for warranty claims only and should be used to identify repairs on the panels or components indicated. These operations should be used for the repair of defects...
Goodwill Tools - 03/26/2024
... be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Paint Repairs - 10/02/2018
... differently than other warranty transactions. Even if your dealership does not have a body shop you still need to understand how to properly code a paint transaction. You will also need to find a suitable sublet repair facility that will do your paint repair...
Reject of the Month - May 2020 - 04/29/2020
... Technician comments must support the repair performed. This information must be entered in the appropriate cause and correction fields of the warranty transaction to be displayed on all invoice copies. These comments must indicate what the technician...
Anatomy of a Reject - 08/25/2020
... transaction that has a reject associated with it (e.g. base labor, net item, part expense, labor operation, OLH). Identify those errors that are dealer correctable (e.g. the error code is accompanied with error code 243: reject cannot be authorized and...
Straight Time - 08/30/2021
Straight time labor operations, shown as “ST” in the Labor Time Guide, are labor operations where there is no published time. The time paid to the technician is supported by their clock time, but the actual time must be reasonable and any...
Certified Pre-Owned - 06/20/2022
CPO Operations Guides are found within the Warranty Resource Center application in GlobalConnect. There are three unique Cadillac guides, one for vehicles delivered prior to March 2017, another for vehicles delivered from March 2017 through September...
Updates and Reminders - 09/26/2022
... to include a revision to the first two bullets under the Vehicle Payment Expense Goodwill Tool option, labor operation 0600005. This option is used in unique circumstances to reimburse the customer for a vehicle payment for their GM vehicle experiencing...
CPO Chevrolet Buick GMC Program - 08/22/2022
... prior to beginning the repair. Prior to vehicle certification and sale, dealers must ensure all open Required Field Actions showing in Investigate Vehicle History (IVH) have been completed and transactions have been processed. As mentioned, this warranty...
Complaint and Cause Codes - 09/27/2016
... the area of the vehicle concern. If you choose a complaint code that doesn't fit the labor operation category, the transaction will reject: Error 157: Labor code 4030170 is not valid for Customer Complaint Code 0724. Error 243: Reject 157 cannot...
Consequential Damage - 06/27/2016
... damage from the failed part, all parts and labor are submitted on one line using the labor operation that addresses what the cause of failure is. The transaction would have multiple parts, base labor time, and OLH, if necessary. In this situation, OLH...
Certified Pre-Owned - 06/19/2017
CPO Operations Guides are found within the Dealership Policies, Procedures, and Guides application in GlobalConnect. There are two unique Cadillac guides, one for vehicles delivered between 5/3/2016 and 2/28/2017, and another for vehicles delivered on/after...
CPO Warranty Coverage - 03/21/2017
... This is not a bumper-to-bumper warranty and many things are not covered. The Certified Pre-Owned Operations Guide lists the labor operations that are not covered in the Appendix B section, pages 56 through 76. This guide may be found in GlobalConnect...
2017: Year in Review - 11/21/2017
... of the changes. Below is a recap of these changes: Add On Repairs - Add on repairs were a hot topic in 2017. Specifically, the documentation required to support an add on repair has been closely scrutinized. The requirement for service management to...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
Special Instructions: Recall 15240 - 02/02/2016
... where the gas struts are no longer capable of supporting the weight of the lift gate. If the open lift gate unexpectedly falls, injury could occur. After the new programming is installed, the technician must verify the function of the lift gate....
August 2012 Recall Update - 08/09/2012
... new spark plug boots and spark plugs.Special Coverage 11340B - Timing Chain Wear-Revised: The labour time contained within the special coverage has been revised. GM determined that a front end alignment is not required due to the frame only being lowered...
End of Year - 10/28/2022
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Test Results - 11/21/2022
... the GR8 or a 20-digit code with the DCBS. Warranty Claim Submission: Ensure that the appropriate battery replacement labor operation is selected and submitted with the transaction. Use labor operation 4041510 replacement of the primary battery....
GSA Courtesy Delivery - 07/27/2022
... closest to the agency office will receive the vehicle for courtesy delivery, unless the dealer has opted out. When a vehicle is received, the dealer is to inspect the vehicle, check for open recalls, and complete any needed DIT claims. Dealers may submit...
End of Year - 10/26/2021
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... titled Dealer Empowerment for Goodwill, Customer Enthusiasm, and Policy, seems an appropriate topic. The bulletin starts out with this statement: As a dealer partner, General Motors empowers you with the ability to utilize policy and goodwill tools as...
End of Year - 10/25/2023
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Courtesy Transportation - 02/27/2020
Same Day Repairs vs. Overnight Repairs: GM offers a variety of courtesy transportation options for your customers and reimburses dealers to offset some of those costs. Options include shuttle service, rentals, fuel reimbursement, and public transportation...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... and on to the repair punch. This time may be diagnosis that is included with the repair labor operation base time, variable diagnosis that is allowed as an add for certain labor operations, or other labor hours. When the technician is not working on...
PIP5710 Charge Air Cooler Tube - 01/27/2021
... review of warranty claims showed over 80% of this repair were submitted with the incorrect labor operation (the regular operation from the LTG). When submitting claims associated with the bulletin repair, the specific bulletin labor operation must b...
Cadillac Moments - 11/29/2018
The Cadillac Moments Goodwill Tool labor operation, 0600425, may be used to offset an inconvenience or offer additional peace of mind, regardless of whether the vehicle is inside or outside of warranty. The unique labor operation has a $500 maximum for...
Did You Know? - 07/30/2019
Thanks to Warranty Administration Program Member, pcyr1964, for the “Did You Know” topic request! With the many updates to warranty through Policies and Procedures, bulletins, and Global Communications, it can be difficult to keep up with...
The Warranty Claim Code - 12/02/2019
... for a list of the first two digits of the WCC, control module description, and corresponding labor operation. This bulletin tool provides an effective way to confirm that the WCC, labor operation, and component being programmed all correspond. As a reminder,...
End of Year - 10/23/2019
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Straight time labor operations, shown as “ST” in the Labor Time Guide, are labor operations where there is no published time. The time paid to the technician is supported by their clock time, but the actual time must be reasonable and any...
Certified Pre-Owned - 06/20/2022
CPO Operations Guides are found within the Warranty Resource Center application in GlobalConnect. There are three unique Cadillac guides, one for vehicles delivered prior to March 2017, another for vehicles delivered from March 2017 through September...
Updates and Reminders - 09/26/2022
... to include a revision to the first two bullets under the Vehicle Payment Expense Goodwill Tool option, labor operation 0600005. This option is used in unique circumstances to reimburse the customer for a vehicle payment for their GM vehicle experiencing...
CPO Chevrolet Buick GMC Program - 08/22/2022
... prior to beginning the repair. Prior to vehicle certification and sale, dealers must ensure all open Required Field Actions showing in Investigate Vehicle History (IVH) have been completed and transactions have been processed. As mentioned, this warranty...
Complaint and Cause Codes - 09/27/2016
... the area of the vehicle concern. If you choose a complaint code that doesn't fit the labor operation category, the transaction will reject: Error 157: Labor code 4030170 is not valid for Customer Complaint Code 0724. Error 243: Reject 157 cannot...
Consequential Damage - 06/27/2016
... damage from the failed part, all parts and labor are submitted on one line using the labor operation that addresses what the cause of failure is. The transaction would have multiple parts, base labor time, and OLH, if necessary. In this situation, OLH...
Certified Pre-Owned - 06/19/2017
CPO Operations Guides are found within the Dealership Policies, Procedures, and Guides application in GlobalConnect. There are two unique Cadillac guides, one for vehicles delivered between 5/3/2016 and 2/28/2017, and another for vehicles delivered on/after...
CPO Warranty Coverage - 03/21/2017
... This is not a bumper-to-bumper warranty and many things are not covered. The Certified Pre-Owned Operations Guide lists the labor operations that are not covered in the Appendix B section, pages 56 through 76. This guide may be found in GlobalConnect...
2017: Year in Review - 11/21/2017
... of the changes. Below is a recap of these changes: Add On Repairs - Add on repairs were a hot topic in 2017. Specifically, the documentation required to support an add on repair has been closely scrutinized. The requirement for service management to...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
Special Instructions: Recall 15240 - 02/02/2016
... where the gas struts are no longer capable of supporting the weight of the lift gate. If the open lift gate unexpectedly falls, injury could occur. After the new programming is installed, the technician must verify the function of the lift gate....
August 2012 Recall Update - 08/09/2012
... new spark plug boots and spark plugs.Special Coverage 11340B - Timing Chain Wear-Revised: The labour time contained within the special coverage has been revised. GM determined that a front end alignment is not required due to the frame only being lowered...
End of Year - 10/28/2022
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Test Results - 11/21/2022
... the GR8 or a 20-digit code with the DCBS. Warranty Claim Submission: Ensure that the appropriate battery replacement labor operation is selected and submitted with the transaction. Use labor operation 4041510 replacement of the primary battery....
GSA Courtesy Delivery - 07/27/2022
... closest to the agency office will receive the vehicle for courtesy delivery, unless the dealer has opted out. When a vehicle is received, the dealer is to inspect the vehicle, check for open recalls, and complete any needed DIT claims. Dealers may submit...
End of Year - 10/26/2021
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... titled Dealer Empowerment for Goodwill, Customer Enthusiasm, and Policy, seems an appropriate topic. The bulletin starts out with this statement: As a dealer partner, General Motors empowers you with the ability to utilize policy and goodwill tools as...
End of Year - 10/25/2023
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Courtesy Transportation - 02/27/2020
Same Day Repairs vs. Overnight Repairs: GM offers a variety of courtesy transportation options for your customers and reimburses dealers to offset some of those costs. Options include shuttle service, rentals, fuel reimbursement, and public transportation...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... and on to the repair punch. This time may be diagnosis that is included with the repair labor operation base time, variable diagnosis that is allowed as an add for certain labor operations, or other labor hours. When the technician is not working on...
PIP5710 Charge Air Cooler Tube - 01/27/2021
... review of warranty claims showed over 80% of this repair were submitted with the incorrect labor operation (the regular operation from the LTG). When submitting claims associated with the bulletin repair, the specific bulletin labor operation must b...
Cadillac Moments - 11/29/2018
The Cadillac Moments Goodwill Tool labor operation, 0600425, may be used to offset an inconvenience or offer additional peace of mind, regardless of whether the vehicle is inside or outside of warranty. The unique labor operation has a $500 maximum for...
Did You Know? - 07/30/2019
Thanks to Warranty Administration Program Member, pcyr1964, for the “Did You Know” topic request! With the many updates to warranty through Policies and Procedures, bulletins, and Global Communications, it can be difficult to keep up with...
The Warranty Claim Code - 12/02/2019
... for a list of the first two digits of the WCC, control module description, and corresponding labor operation. This bulletin tool provides an effective way to confirm that the WCC, labor operation, and component being programmed all correspond. As a reminder,...
End of Year - 10/23/2019
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Forum - 04/01/2020
hhalsey: are you using the gear labor operation from the 2005 LTG or a current labor operation? If so, recommend using a current, closest to operation, such as 7421770.
Forum - 06/18/2019
Ok, I didn't hold none of my tickets open on the recall. I closed with appropriate labor op, with initial release of recall. Then, when we received the tool for 2nd inspection, I closed the 2nd inspection tickets with approriate labor ops. This time,...
When the recall can't be done... - 05/17/2018
... what is your process?Here are 2 examples that I'm looking for specific input on.17 Silverado shows open recall 17357, this was to be completed by the selling dealer before delivery. It was not.03 Silverado has open recall 04007 for the tailgate cables....
Forum - 12/18/2018
... used within the first year of ownership. Take a look at the recently updated Special Program Labor Operations Quick Reference Warranty Help Card (located in the Resources Library under Warranty Help Cards) for details and exceptions. The new Extended Factory...
Forum - 02/27/2018
cbellwaradmin: Access the transaction history in IVH to view the PDI Auto Pay (labor operation 0590072). The job card number will be displayed with an A and the last 5 digits of the VIN. A job card is created when PDI Fluid Adds are necessary (washer...
Forum - 01/17/2018
kturner: PDI Related Fluid Adds: Labor Operation 0590052 / Transaction Type: ZPDI / Submit added fluids in the parts field of the transaction Karyl: Please refer to Global Message GCUS-9-4413 Correct Transaction Submission of Washer Fluid and DEF...
Forum - 09/01/2021
Bulletin labor ops will not let you use Add time that is not published in said bulletin. When you used the labor op, from LTG, it was an option. The tech directions in bulletin states this, which is why they are telling you to remove add time: Note: To...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
... replacement on a 2003 GMC Safari under part warranty. The problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the best fitting labor op, used...
Dealer track and labor dependency codes - 06/23/2021
... how many are having a hard time getting Dealertrack to update their system so that the labor op will require it?I have had cases opened for this, and so far nothing as of yet. One person I spoke to said I had to call GM to have them "push" the...
What Would You Do - 02/22 - 01/27/2022
The owner of a 2016 Chevrolet Silverado visited their local service department with an inoperative fuel gauge concern. The diagnosing technician confirmed the issue and found several fail codes in history and one current code. The current DTC is P2636,...
What Would You Do - 03/22 - 02/23/2022
... the claim to allow for the separation of injectors on banks 1 and 2 based on the available labor operations within the Labor Time Guide. How would you proceed with the claim?Should this be a one-line transaction with one labor operation using base...
What Would You Do - 08/20 - 07/30/2020
... pads. The new pad design has a high scorch friction material. The bulletin contains two labor operations, one for the replacement of the front disc brake pads (2420150) and one for the replacement of the rear disc brake pads (2420170). How...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
I have had this bulletin come up several times, here is my issue, reading the bulletin it is a unique labor op and for "vehicles repaired under the base Emission warranty coverage (Code E), use the following labor operation. Reference the Applicable Warranties...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Forum - 02/04/2021
Yeah I will echo what Kristen said, leaving tickets open after the car is gone opens you to tons of liability. I leave them open for 1 day to ensure they are coded properly and ready to submit but I always close them before submission. Personally I don't...
Goodwill Tool Updates - 03/23/2024
... for resolving customer issues and maintaining customer satisfaction. There are 7 different options, and within each tool, dealers can customize the level of goodwill to offer the customer. The following are the general rules that must be followed...
What Would You Do? - 09/23 - 08/29/2023
The owner of a 2022 Chevrolet Silverado was experiencing an improper transmission shift after a valve body replacement. The technician noted in 3 C’s that TAC was contacted and he was advised to remove and disassemble the transmission. During disassembly...
Forum - 07/06/2023
For some time they have been working on putting P coverage in the opcodes for LTG. This blank page just signifies that we are supposed to rely on the individual opcodes rather than the table. I prefer it this way because too many times my guys would pick...
Forum - 07/26/2023
What if this is not an RPO install? I cannot find the labor op code for the 2023 Colorado that we have in the shop. All I can find is labor op 0590162 for the LPO install. Is this the labor op I should use?
What Would You Do? - 02/23 - 01/24/2023
... motor. The technician performed sps reprogramming, documented the Warranty Claim Code on the shop copy of the job card, completed the relearn and setup configuration, and confirmed that the repair was complete. The job card was closed on the same...
Bulletin 22-NA-027 - 03/22/2023
... not to replace it but follow another bulletin for an oil consumption test. There is only a labor op to do the actual repair but nothing for checking the label.We are looking about probably about 2 hours. I don't think I can use the bulletin labor op...
Forum - 03/13/2023
The way I read that bulletin is that either way you use that opcode and pay the tech 1.0 So if he repairs shorted wiring he gets an hour and if he replaces the module he gets an hour. I don't have your vehicle context but what I might do to verify the...
Forum - 09/19/2007
Labor operation Z7920 is the correct operation to use when reimbursing customer expenses for incidental loss of use, trip interruption, (max. $500). MWHITE is correct in required documentation necessary to support the use of the operation. Simply stating...
Re: 2010 CAMARO - STRIPS - 08/05/2009
There are two different stripe accessory options for the 2010 Camaro based on the LPO code documented within the vehicle build section of GMVIS. A warranty claim is submitted for reimbursement for the installation of the accessory with labor operation...
Same RO, 2 (or more) repair attempts - 03/04/2009
The service writers have a habit of leaving RO's open and getting them to me days after the repair. Occasionally, a vehicle will return with the same complaint (first attempt using a bulletin did not fix the concern) and they will assign it to a different...
hhalsey: are you using the gear labor operation from the 2005 LTG or a current labor operation? If so, recommend using a current, closest to operation, such as 7421770.
Forum - 06/18/2019
Ok, I didn't hold none of my tickets open on the recall. I closed with appropriate labor op, with initial release of recall. Then, when we received the tool for 2nd inspection, I closed the 2nd inspection tickets with approriate labor ops. This time,...
When the recall can't be done... - 05/17/2018
... what is your process?Here are 2 examples that I'm looking for specific input on.17 Silverado shows open recall 17357, this was to be completed by the selling dealer before delivery. It was not.03 Silverado has open recall 04007 for the tailgate cables....
Forum - 12/18/2018
... used within the first year of ownership. Take a look at the recently updated Special Program Labor Operations Quick Reference Warranty Help Card (located in the Resources Library under Warranty Help Cards) for details and exceptions. The new Extended Factory...
Forum - 02/27/2018
cbellwaradmin: Access the transaction history in IVH to view the PDI Auto Pay (labor operation 0590072). The job card number will be displayed with an A and the last 5 digits of the VIN. A job card is created when PDI Fluid Adds are necessary (washer...
Forum - 01/17/2018
kturner: PDI Related Fluid Adds: Labor Operation 0590052 / Transaction Type: ZPDI / Submit added fluids in the parts field of the transaction Karyl: Please refer to Global Message GCUS-9-4413 Correct Transaction Submission of Washer Fluid and DEF...
Forum - 09/01/2021
Bulletin labor ops will not let you use Add time that is not published in said bulletin. When you used the labor op, from LTG, it was an option. The tech directions in bulletin states this, which is why they are telling you to remove add time: Note: To...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
... replacement on a 2003 GMC Safari under part warranty. The problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the best fitting labor op, used...
Dealer track and labor dependency codes - 06/23/2021
... how many are having a hard time getting Dealertrack to update their system so that the labor op will require it?I have had cases opened for this, and so far nothing as of yet. One person I spoke to said I had to call GM to have them "push" the...
What Would You Do - 02/22 - 01/27/2022
The owner of a 2016 Chevrolet Silverado visited their local service department with an inoperative fuel gauge concern. The diagnosing technician confirmed the issue and found several fail codes in history and one current code. The current DTC is P2636,...
What Would You Do - 03/22 - 02/23/2022
... the claim to allow for the separation of injectors on banks 1 and 2 based on the available labor operations within the Labor Time Guide. How would you proceed with the claim?Should this be a one-line transaction with one labor operation using base...
What Would You Do - 08/20 - 07/30/2020
... pads. The new pad design has a high scorch friction material. The bulletin contains two labor operations, one for the replacement of the front disc brake pads (2420150) and one for the replacement of the rear disc brake pads (2420170). How...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
I have had this bulletin come up several times, here is my issue, reading the bulletin it is a unique labor op and for "vehicles repaired under the base Emission warranty coverage (Code E), use the following labor operation. Reference the Applicable Warranties...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Forum - 02/04/2021
Yeah I will echo what Kristen said, leaving tickets open after the car is gone opens you to tons of liability. I leave them open for 1 day to ensure they are coded properly and ready to submit but I always close them before submission. Personally I don't...
Goodwill Tool Updates - 03/23/2024
... for resolving customer issues and maintaining customer satisfaction. There are 7 different options, and within each tool, dealers can customize the level of goodwill to offer the customer. The following are the general rules that must be followed...
What Would You Do? - 09/23 - 08/29/2023
The owner of a 2022 Chevrolet Silverado was experiencing an improper transmission shift after a valve body replacement. The technician noted in 3 C’s that TAC was contacted and he was advised to remove and disassemble the transmission. During disassembly...
Forum - 07/06/2023
For some time they have been working on putting P coverage in the opcodes for LTG. This blank page just signifies that we are supposed to rely on the individual opcodes rather than the table. I prefer it this way because too many times my guys would pick...
Forum - 07/26/2023
What if this is not an RPO install? I cannot find the labor op code for the 2023 Colorado that we have in the shop. All I can find is labor op 0590162 for the LPO install. Is this the labor op I should use?
What Would You Do? - 02/23 - 01/24/2023
... motor. The technician performed sps reprogramming, documented the Warranty Claim Code on the shop copy of the job card, completed the relearn and setup configuration, and confirmed that the repair was complete. The job card was closed on the same...
Bulletin 22-NA-027 - 03/22/2023
... not to replace it but follow another bulletin for an oil consumption test. There is only a labor op to do the actual repair but nothing for checking the label.We are looking about probably about 2 hours. I don't think I can use the bulletin labor op...
Forum - 03/13/2023
The way I read that bulletin is that either way you use that opcode and pay the tech 1.0 So if he repairs shorted wiring he gets an hour and if he replaces the module he gets an hour. I don't have your vehicle context but what I might do to verify the...
Forum - 09/19/2007
Labor operation Z7920 is the correct operation to use when reimbursing customer expenses for incidental loss of use, trip interruption, (max. $500). MWHITE is correct in required documentation necessary to support the use of the operation. Simply stating...
Re: 2010 CAMARO - STRIPS - 08/05/2009
There are two different stripe accessory options for the 2010 Camaro based on the LPO code documented within the vehicle build section of GMVIS. A warranty claim is submitted for reimbursement for the installation of the accessory with labor operation...
Same RO, 2 (or more) repair attempts - 03/04/2009
The service writers have a habit of leaving RO's open and getting them to me days after the repair. Occasionally, a vehicle will return with the same complaint (first attempt using a bulletin did not fix the concern) and they will assign it to a different...
Cylinder head gasket replacement - 03/11/2009
... G6 - still under warranty. Using bulletin #08-06-01-012A: it shows in this bulletin a labor op for the right side (J0500), left side (J0501), and one for replacing both (J0507). Next to the labor ops is says "use published labor operation time." ...
Re: PDI adds- loose shipped parts - 01/07/2010
We use warranty wizard for labor ops. Labor op z6998 add ons shows ie.. 2010 silverado grille with vat rpo show except hd .3 for hd .5. Type in your labor op z6998 and it will give you list of add ons. Check on the invoice for the veh and it will show...
Re: Global Warranty Management - 02/10/2010
... may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair? [/quote] If I am understanding your question correctly; GWM does not accept...
Re: More Global Warranty questions - 02/03/2010
... I have it printed out and in front of me. What does the document look like that comes into the open parts account, this is the issue I guess I am not understanding? Does it show up on the open parts account the next day I assume? I submitted claims...
Chrome Wheel Supplier questions - 05/03/2010
... single time they get rejected for "The Miscellaneous net item amount exceeds the allowance for labour code "... so, I Hroute. Then my warranty specialist insists I attach a copy of the "sublet" paperwork (which we have no way to scan into our system)....
Help with SATURN car care maitenance plan - 05/12/2010
... and a few have "car care maitenance plans". I dont have any information on this, like what labor ops to use for what and what each labor op allows for $. I called MIC and they just told me that labor op X3500 will pay $40.00. The vehicle in question...
HELP... I....can't.... think.... - 07/28/2010
... sigh. Anyone know how? I got an error stating: Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) Error 243 : Reject 903 cannot be authorized and must be corrected. ...
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
... the home page down on the left side of the screen you'll see a link for the Certified Pre-ownded operations guide. Within the guide (near the end) will be a list of Z op's for the the oil changes and the dollar amount you can claim, also a list of op's...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
[quote] Becky H: Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle. [/quote] For the installation you...
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
You have to use the labor op for the recall to close the recall out. Just open a repair order on the vehicle and use the labor op and file it like you would any other recall. V2496 Install Carpeted Floor Mats 0.1
another processing problem - 03/08/2012
Has anyone else had this problem? When I submit Z6999 for optikleen under a PDI claim type, the miscellaneous net dependency field doesn't open up for the additional information. If I just try and submit it I get the red error message at the top of...
Emissions Coverage - 01/17/2012
... way to determine coverage of a component when it comes to coverage limits is to check on the LTG op page to see if there's a coverage code on there. An E coverage code simply implies 3/36 coverage, right? I know on the table it shows 2/24 and the like...
Re: could go either way, I'm on the fence.... - 03/06/2013
... the comments. Didn't actually do a reprogram, and would need a reprogram code if using that labor op. I love these PIP's that have the tech do odd things and don't give a labor op. This one is even better since in the PIP it states: "For vehicles...
Re: GMPP ROADSIDE TOWING - 01/23/2013
... covered by service contract or special coverage. Error 078 : Net Item Towing is not allowed for labour code M2020. Error 243 : Reject 078 cannot be authorized and must be corrected. ...
Re: Engine cores - 03/19/2013
... to the next page of the transaction. Enter the administrative time in the Administrative Time labour field and enter the core allowance in the Freight & Postage net item field. Select "Core" from the Additional Information drop down menu. If it was previously...
Need HELP! - 08/08/2013
... jute that behind the dash was wet and molded. So we replaced the jute. I can not find the labor op code for even the jute replacement. My tech already has MANY HOURS into this repair. Can someone help me find the labor op code for this and is there multiple...
Forum - 10/12/2017
once your Tech lets you know what's wrong, look up an Op Code, go into SI and type in veh info, the go in the LTG search box and put in Powertrain, a drop down box will open and you will be able to see if your Op Code is listed
Empowerment limits? - 07/14/2017
... are for certain things. I've also asked our DMA and he said it's dependent on the Labor Operation, so the limits could be different depending on what you're doing. If that is the case, why is this not something that comes...
Forum - 07/14/2017
We noticed that the written information for submitting a closest-to labor operation has been eliminated from the Service Policy manual. The policy used to state that when using a closest-to labor operation, a separate time recording was required and the...
Forum - 03/23/2017
... that we need to replace the radiator. We have to order the radiator. We close out the RO and open a new one when the customer comes back to get it done. Do we need added operation approvals on the new RO? Or, are we saying that we need added...
Forum - 01/18/2017
... allowed for Service Agent. Error 076 : The Miscellaneous net item amount exceeds the allowance for labour code 8467352. Error 243 : Reject 068 cannot be authorized and must be corrected It looks like GM is starting to get a little more specific again. ...
Re: Rejection Code - 02/10/2016
That particular error code is received when the labor operation does not apply to the VIN. For example, you have selected a labor operation for a diesel truck, but the VIN being repaired has a light duty gas engine or possibly you select a labor operation...
Re: WIFI ACCESSORY - 09/22/2014
DID NOT WORK Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) Error 243 : Reject 903 cannot be authorized and must be corrected.
Re: WIFI ACCESSORY - 09/19/2014
My other suggestion would be to utilize a "closest to" operation from the list of available Dealer Installed GM Accessory operations. Possible "closest to" option: Communication Interface Module Package Installation.
Re: What Would You Do - 02/14 - 07/07/2014
... replace. Each of the lines was submitted with extensive documentation, all associated parts and labour. The claim was accepted in its entirety. The second transaction was also submitted with three separate lines & significant documentation: second engine...
... G6 - still under warranty. Using bulletin #08-06-01-012A: it shows in this bulletin a labor op for the right side (J0500), left side (J0501), and one for replacing both (J0507). Next to the labor ops is says "use published labor operation time." ...
Re: PDI adds- loose shipped parts - 01/07/2010
We use warranty wizard for labor ops. Labor op z6998 add ons shows ie.. 2010 silverado grille with vat rpo show except hd .3 for hd .5. Type in your labor op z6998 and it will give you list of add ons. Check on the invoice for the veh and it will show...
Re: Global Warranty Management - 02/10/2010
... may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair? [/quote] If I am understanding your question correctly; GWM does not accept...
Re: More Global Warranty questions - 02/03/2010
... I have it printed out and in front of me. What does the document look like that comes into the open parts account, this is the issue I guess I am not understanding? Does it show up on the open parts account the next day I assume? I submitted claims...
Chrome Wheel Supplier questions - 05/03/2010
... single time they get rejected for "The Miscellaneous net item amount exceeds the allowance for labour code "... so, I Hroute. Then my warranty specialist insists I attach a copy of the "sublet" paperwork (which we have no way to scan into our system)....
Help with SATURN car care maitenance plan - 05/12/2010
... and a few have "car care maitenance plans". I dont have any information on this, like what labor ops to use for what and what each labor op allows for $. I called MIC and they just told me that labor op X3500 will pay $40.00. The vehicle in question...
HELP... I....can't.... think.... - 07/28/2010
... sigh. Anyone know how? I got an error stating: Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) Error 243 : Reject 903 cannot be authorized and must be corrected. ...
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
... the home page down on the left side of the screen you'll see a link for the Certified Pre-ownded operations guide. Within the guide (near the end) will be a list of Z op's for the the oil changes and the dollar amount you can claim, also a list of op's...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
[quote] Becky H: Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle. [/quote] For the installation you...
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
You have to use the labor op for the recall to close the recall out. Just open a repair order on the vehicle and use the labor op and file it like you would any other recall. V2496 Install Carpeted Floor Mats 0.1
another processing problem - 03/08/2012
Has anyone else had this problem? When I submit Z6999 for optikleen under a PDI claim type, the miscellaneous net dependency field doesn't open up for the additional information. If I just try and submit it I get the red error message at the top of...
Emissions Coverage - 01/17/2012
... way to determine coverage of a component when it comes to coverage limits is to check on the LTG op page to see if there's a coverage code on there. An E coverage code simply implies 3/36 coverage, right? I know on the table it shows 2/24 and the like...
Re: could go either way, I'm on the fence.... - 03/06/2013
... the comments. Didn't actually do a reprogram, and would need a reprogram code if using that labor op. I love these PIP's that have the tech do odd things and don't give a labor op. This one is even better since in the PIP it states: "For vehicles...
Re: GMPP ROADSIDE TOWING - 01/23/2013
... covered by service contract or special coverage. Error 078 : Net Item Towing is not allowed for labour code M2020. Error 243 : Reject 078 cannot be authorized and must be corrected. ...
Re: Engine cores - 03/19/2013
... to the next page of the transaction. Enter the administrative time in the Administrative Time labour field and enter the core allowance in the Freight & Postage net item field. Select "Core" from the Additional Information drop down menu. If it was previously...
Need HELP! - 08/08/2013
... jute that behind the dash was wet and molded. So we replaced the jute. I can not find the labor op code for even the jute replacement. My tech already has MANY HOURS into this repair. Can someone help me find the labor op code for this and is there multiple...
Forum - 10/12/2017
once your Tech lets you know what's wrong, look up an Op Code, go into SI and type in veh info, the go in the LTG search box and put in Powertrain, a drop down box will open and you will be able to see if your Op Code is listed
Empowerment limits? - 07/14/2017
... are for certain things. I've also asked our DMA and he said it's dependent on the Labor Operation, so the limits could be different depending on what you're doing. If that is the case, why is this not something that comes...
Forum - 07/14/2017
We noticed that the written information for submitting a closest-to labor operation has been eliminated from the Service Policy manual. The policy used to state that when using a closest-to labor operation, a separate time recording was required and the...
Forum - 03/23/2017
... that we need to replace the radiator. We have to order the radiator. We close out the RO and open a new one when the customer comes back to get it done. Do we need added operation approvals on the new RO? Or, are we saying that we need added...
Forum - 01/18/2017
... allowed for Service Agent. Error 076 : The Miscellaneous net item amount exceeds the allowance for labour code 8467352. Error 243 : Reject 068 cannot be authorized and must be corrected It looks like GM is starting to get a little more specific again. ...
Re: Rejection Code - 02/10/2016
That particular error code is received when the labor operation does not apply to the VIN. For example, you have selected a labor operation for a diesel truck, but the VIN being repaired has a light duty gas engine or possibly you select a labor operation...
Re: WIFI ACCESSORY - 09/22/2014
DID NOT WORK Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) Error 243 : Reject 903 cannot be authorized and must be corrected.
Re: WIFI ACCESSORY - 09/19/2014
My other suggestion would be to utilize a "closest to" operation from the list of available Dealer Installed GM Accessory operations. Possible "closest to" option: Communication Interface Module Package Installation.
Re: What Would You Do - 02/14 - 07/07/2014
... replace. Each of the lines was submitted with extensive documentation, all associated parts and labour. The claim was accepted in its entirety. The second transaction was also submitted with three separate lines & significant documentation: second engine...
SASR Process: - 07/02/2012
GM has developed the Service Agent Self Review Process as a measure to ensure that all GM service locations are providing the highest level of customer service. The Self Review process allows the dealer to review potential issues, generate action plans...
A Second Radio Replacement - 01/19/2012
... radio replacements, as well as other electronic exchange components, qualify for a 0.2 labour and $25 net administrative allowance reimbursement. ...
Business Choice Maintenance Plan - 02/26/2013
... dealer's discretion as no additional reimbursement is allowed. Reimbursement is as follows:Dexos1Labour operation: 0600593Reimbursement: $40DieselLabour operation: 0600603Reimbursement: $64Just as is the case with the Certified Pre-Owned maintenance...
April 2013 Recall Update - 04/12/2013
... the vehicle is released from stop delivery and may be delivered to the customer. Additional labour has been included for the performance of the recall at either the customer's home or workplace. ...
Components and Systems - 02/04/2010
Full Floating vs. Semi Floating Axles: Anyone who administers warranty claims will know that there are a vast amount of options, features and different types of components available within a vehicle build. Just when you think you are on a roll processing...
2012 Volt - 06/30/2011
... price for the 2012 model is about $1000 less than the 2011 model due in part to a wider range of options and configurations available for sale nationally. Customers are now able to choose from a total of seven different option packages in comparison...
Electrical and Powertrain Reset - 10/23/2015
... to document the code shown in either the cause or correction comments. There are two labor operations to use in cases where a repair procedure is performed to a module that does not require the part to be replaced or the use of TIS service programming....
Reject of the Month - 10/02/2015
... for the replacement of the Rear Side Door Front Auxiliary Weatherstrip Replacement, labor operation 1417170.The Labor Time Guide displayed base labor for the repair, as well as labor time for an extended cab. The warranty administrator submitted...
Android Upgrade Update - 04/28/2016
... built between June 1, 2015, and April 4, 2016, equipped with NGI 2.5 radios. Dealers have the option of performing the upgrade either by using the DVD to download the software to a USB drive or by using TIS2WEB to download the software to a USB drive....
GM Parts Ordering - 04/28/2016
... stock. If a part is ordered CSO and an urgent situation arises, the order can be upgraded from an open receipt backorder to a SPAC case for national referral and overnight shipping. CSO-3 (Customer Special Order Overnight), should be used when a...
The Value of a Warranty Administrator - 03/26/2015
... true warranty administrators. Their job description includes things like:Look up and apply labor operations.Check that the job card has all the required documentation before submission including 3 C's, customer signature, technician time recordings,...
Service Management Approval - 01/21/2015
... that are outside of Service Agent empowerment. Customer Concern Not Duplicated/Verified labor operations are to be used in conjunction with a customer originated concern with no corrective action indicated during diagnosis. Vehicles in Service Agent...
Reject of the Month - 02/23/2015
... and the technician performed the repair. The warranty administrator selected the first labor operation listed within the bulletin: 4041820-battery negative cable replacement. The claim rejected with error message 825: labor code 4041820 is not covered...
Keys for Life Program - 06/02/2015
... originally placed in service or its current mileage. Each of the recall bulletins provide the appropriate key ring and service key part number based on the vehicle make/model and year. Specific labor operation numbers have been established for dealers...
June 2015 Recall Update - 06/02/2015
... Approximately 1,215 vehicles are involved in recall 14574 that addresses a condition in which drops of engine oil may be deposited on the exhaust manifold during hard braking. To correct the condition dealers are to remove the spark plug retainer and...
Pyramid Repair Reminder - 06/30/2015
... at a service category:Within the Engine Controls and Fuel service category are a series of labor operations:If two or more labor operations are claimed in a single service category, the job card contains a pyramid repair. If a crankshaft position sensor...
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... PDI Fluid Add credit effective September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM states that with the focus on safety, anything less than 100%...
Panel and Rust-Through Perforation Repairs - 09/02/2015
... If the rust has not perforated the panel where there is an actual hole, use the panel repair labor operations. Panel repair labor operation coverage is the same as the vehicle's bumper-to-bumper coverage. The labor operation description also states to...
$500 Customer Participation - 02/27/2014
... the entire repair expense must be accounted for on the transaction. That means all parts, labour, sublet, and net item expenses associated with the repair are accounted for on the claim. The agreed upon customer participation expense, in this case $500,...
Engineering Information - 02/27/2014
... should review the instructions within the bulletin and contact the engineer listed. A unique labour code is included in the bulletin to pay the technician for their efforts in contacting the engineer. Once GM engineering has determined that they...
Ignition Switch & the WPC - 08/05/2014
... GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for the ignition switch recall, select the "Ignition...
The Correct Causal Part - 01/23/2017
... Code xx may occur when it appears that the incorrect causal part was chosen based on the labor operation submitted. The reject cannot be authorized by service management or the WSC. To correct, select a different causal part, update the labor operation,...
Wheel Alignment Warranty Transactions - 11/29/2016
... to the tie down during shipping, the vehicle’s suspension requires some time to reach normal operating characteristics. For this reason, new vehicles are not to be aligned until they have accumulated at least 500 miles. If a vehicle does need to...
Debits, Battery, Transmission... - 10/26/2016
... the Battery Testing and Warranty Replacement Requirements bulletin, 03-06-03-004, and the Required Operating Procedures bulletin, 04-00-89-015, referencing Transmission Flush Codes. Battery / GR8: The Warranty Code generated by the EL-50313 Midtronics...
Coding Transportation Transactions - 09/27/2016
... have the authority to approve a transportation claim. If a panel can be repaired, the labor operation used to submit for reimbursement is the Refinish Color/Clear Coat labor operation, found in the Body Repair/Paint and Coatings section of the...
GM has developed the Service Agent Self Review Process as a measure to ensure that all GM service locations are providing the highest level of customer service. The Self Review process allows the dealer to review potential issues, generate action plans...
A Second Radio Replacement - 01/19/2012
... radio replacements, as well as other electronic exchange components, qualify for a 0.2 labour and $25 net administrative allowance reimbursement. ...
Business Choice Maintenance Plan - 02/26/2013
... dealer's discretion as no additional reimbursement is allowed. Reimbursement is as follows:Dexos1Labour operation: 0600593Reimbursement: $40DieselLabour operation: 0600603Reimbursement: $64Just as is the case with the Certified Pre-Owned maintenance...
April 2013 Recall Update - 04/12/2013
... the vehicle is released from stop delivery and may be delivered to the customer. Additional labour has been included for the performance of the recall at either the customer's home or workplace. ...
Components and Systems - 02/04/2010
Full Floating vs. Semi Floating Axles: Anyone who administers warranty claims will know that there are a vast amount of options, features and different types of components available within a vehicle build. Just when you think you are on a roll processing...
2012 Volt - 06/30/2011
... price for the 2012 model is about $1000 less than the 2011 model due in part to a wider range of options and configurations available for sale nationally. Customers are now able to choose from a total of seven different option packages in comparison...
Electrical and Powertrain Reset - 10/23/2015
... to document the code shown in either the cause or correction comments. There are two labor operations to use in cases where a repair procedure is performed to a module that does not require the part to be replaced or the use of TIS service programming....
Reject of the Month - 10/02/2015
... for the replacement of the Rear Side Door Front Auxiliary Weatherstrip Replacement, labor operation 1417170.The Labor Time Guide displayed base labor for the repair, as well as labor time for an extended cab. The warranty administrator submitted...
Android Upgrade Update - 04/28/2016
... built between June 1, 2015, and April 4, 2016, equipped with NGI 2.5 radios. Dealers have the option of performing the upgrade either by using the DVD to download the software to a USB drive or by using TIS2WEB to download the software to a USB drive....
GM Parts Ordering - 04/28/2016
... stock. If a part is ordered CSO and an urgent situation arises, the order can be upgraded from an open receipt backorder to a SPAC case for national referral and overnight shipping. CSO-3 (Customer Special Order Overnight), should be used when a...
The Value of a Warranty Administrator - 03/26/2015
... true warranty administrators. Their job description includes things like:Look up and apply labor operations.Check that the job card has all the required documentation before submission including 3 C's, customer signature, technician time recordings,...
Service Management Approval - 01/21/2015
... that are outside of Service Agent empowerment. Customer Concern Not Duplicated/Verified labor operations are to be used in conjunction with a customer originated concern with no corrective action indicated during diagnosis. Vehicles in Service Agent...
Reject of the Month - 02/23/2015
... and the technician performed the repair. The warranty administrator selected the first labor operation listed within the bulletin: 4041820-battery negative cable replacement. The claim rejected with error message 825: labor code 4041820 is not covered...
Keys for Life Program - 06/02/2015
... originally placed in service or its current mileage. Each of the recall bulletins provide the appropriate key ring and service key part number based on the vehicle make/model and year. Specific labor operation numbers have been established for dealers...
June 2015 Recall Update - 06/02/2015
... Approximately 1,215 vehicles are involved in recall 14574 that addresses a condition in which drops of engine oil may be deposited on the exhaust manifold during hard braking. To correct the condition dealers are to remove the spark plug retainer and...
Pyramid Repair Reminder - 06/30/2015
... at a service category:Within the Engine Controls and Fuel service category are a series of labor operations:If two or more labor operations are claimed in a single service category, the job card contains a pyramid repair. If a crankshaft position sensor...
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... PDI Fluid Add credit effective September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM states that with the focus on safety, anything less than 100%...
Panel and Rust-Through Perforation Repairs - 09/02/2015
... If the rust has not perforated the panel where there is an actual hole, use the panel repair labor operations. Panel repair labor operation coverage is the same as the vehicle's bumper-to-bumper coverage. The labor operation description also states to...
$500 Customer Participation - 02/27/2014
... the entire repair expense must be accounted for on the transaction. That means all parts, labour, sublet, and net item expenses associated with the repair are accounted for on the claim. The agreed upon customer participation expense, in this case $500,...
Engineering Information - 02/27/2014
... should review the instructions within the bulletin and contact the engineer listed. A unique labour code is included in the bulletin to pay the technician for their efforts in contacting the engineer. Once GM engineering has determined that they...
Ignition Switch & the WPC - 08/05/2014
... GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for the ignition switch recall, select the "Ignition...
The Correct Causal Part - 01/23/2017
... Code xx may occur when it appears that the incorrect causal part was chosen based on the labor operation submitted. The reject cannot be authorized by service management or the WSC. To correct, select a different causal part, update the labor operation,...
Wheel Alignment Warranty Transactions - 11/29/2016
... to the tie down during shipping, the vehicle’s suspension requires some time to reach normal operating characteristics. For this reason, new vehicles are not to be aligned until they have accumulated at least 500 miles. If a vehicle does need to...
Debits, Battery, Transmission... - 10/26/2016
... the Battery Testing and Warranty Replacement Requirements bulletin, 03-06-03-004, and the Required Operating Procedures bulletin, 04-00-89-015, referencing Transmission Flush Codes. Battery / GR8: The Warranty Code generated by the EL-50313 Midtronics...
Coding Transportation Transactions - 09/27/2016
... have the authority to approve a transportation claim. If a panel can be repaired, the labor operation used to submit for reimbursement is the Refinish Color/Clear Coat labor operation, found in the Body Repair/Paint and Coatings section of the...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/17/2014
I haven't tried yet but since they came out with the new labor ops for the rentals yesterday, I entered a new one in the Empowerment Portal and tried to use 9100467 for the rental for recall 14092 and the portal gave the message "Labor op not found" >.<...
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
Special Coverage - 11/17/2014
... mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for 14371 but the vehicle still has full warranty coverage. I'm...
Re: One line or Two lines - 09/16/2013
You may want to change the base time for labor op 3010230 to 0.7 and put the 1.1 in additional time instead of it all in base time..Labor op 3010460 if the full amount of the labor time is rejecting you may want to submit 1/2 or 0.6 for olh..if your...
Re: Chevrolet 2 Year Scheduled Maintenance - 08/05/2013
The 2014 Chevrolet 2-Year Maintenace Program Labor Op is 0600723. This can be found in Resources/Warranty help Cards section under Z Labor Operations.
Not Sure about Labor Code - 04/09/2014
... they requested he clean out port to air check valve in head & exhaust. We couldn't find a Labor Op Code for cleaning so we are using 4021880 Secondary Air Injection Check Valve Replacement. Is that the right thing to do? Is there a Labor OP Code for...
Re: Transprotation Damage - 03/19/2014
Kristen, I can't find Labor OP 1440254. This was on a 14 Silverado 1500 Highcountry 4x4. I went to SI and put in the model etc. and searched for labor op 1440254 and nothing came up. :)
GM Concern Not Duplicated Correction - 03/24/2014
The GM Concern Not Duplicated Card shows the Heating and Air Conditioning Labor operation to be 4429959. This would be incorrect. The correct labor op is 4439959.
Re: Transprotation Damage - 03/13/2014
Sorry I need the labor op code, I found the one for the rim (0500110). Not sure about the bumper, there are several labor op codes for bumpers. the damage is on the side of the front right bumper. looks like the carrier hit a post/beam when they took...
Re: Parts Warranty - 02/27/2014
... components are covered for the life of the vehicle, to the original purchaser only, GM only covers labour for 12 months. Kristen/jlwarranty...
2014 Corvette PDI Allowance - 01/24/2014
... Suspension Lowering Kit(SCJ).....5.0 hours The February 2014 LTG will contain the updated labour allowance. Reference: G_0000183929 (1/23/2014) Kristen/jlwarranty ...
What Would You Do - 02/14 - 01/28/2014
... core, on two different job cards. Both job cards contain substantial repairs, both in parts and labour. What is the best way to handle these transactions? ...
Re: Emissions Warranty - 03/03/2016
... Is 7/70 select state, California, (E2)is 8/80 coverage federal emissions select warranty . PZEV(OPTION CODE NU6) 15/150,000 covers all emission parts in the registered state. Always confirm emission coverage through viss. If an op code comes up with...
Re: ENGINE OVERHAUL - 02/25/2016
When I can't find a labor operation, I usually do a chat or call the DBC. Some people knock them, but I usually find them to be quite helpful. I don't know about a parts list, I think that would pretty much be up to your technician. Good luck! You'll...
Re: ENGINE OVERHAUL - 02/25/2016
I don't think there is a labor op for engine overhaul, usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the...
Re: What Would You Do - 01/16 - 01/19/2016
The VIS shows that this is a diesel truck. The labor operation has a coverage code E on it. On the chart under coverage codes it shows 5/50 coverage for that labor operation for diesel trucks, so I would still submit it as ZREG, covered under the Emission...
Re: CAM-02 Report - 11/23/2015
... I don't know if it's just our computer system or if this is for everyone but the form is opening in Word, not as a PDF file, and I get an error message when trying to convert to PDF (hoping that I'd be able to edit it in Adobe!). Am I doing something...
Re: What Would You Do - 08/15 - 08/18/2015
I believe it would be correct to use the Transmission labor op if the service manager intends on replacing the transmission with customer participation.The SPA labor op will not work because replacing the transmission is not included in the parts for...
What Would You Do - 10/15 - 10/02/2015
... The vehicle was taken to the local dealership for inspection and repair. The service advisor opened a one line job card addressing the rust condition on the bottom of both rear doors and the driver side front door. After reviewing the customer's concern,...
Keys for Life Program - 05/27/2015
I have a claim under the keys for life program through recall 14063 or 14113. It says to submit it as a ZREG labor operation but then it rejects for beyond the number of days for regular warranty. Must I use an A to get them paid when the vehicles are...
Re: ACCESSORY INSTALLS - 02/10/2015
... FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THIS HELPS YOU ...
What Would You Do - 08/15 - 07/30/2015
... a request to address an issue with the transmission. The story: The customer's vehicle had an open special coverage, 14404, which addresses a cracked or fractured wave plate, with results in a loss of 3rd, 5th and reverse gears. The special coverage...
Re: Seal Part Warranty - 08/11/2015
... should not be installed and claimed to be defective with the Service Agent submitting a claim for labour and part(s). Hope this helps!! Kristen / jlwarranty...
Re: NEW GLOBAL - 07/17/2015
When I click on the Service Tab at the top of the screen on NEW GLOBAL, the screen populates with a ton of options, including Service Policy and Procedures Manual. When I open that, all of the user manuals come up. I signed in about two weeks ago, so...
I haven't tried yet but since they came out with the new labor ops for the rentals yesterday, I entered a new one in the Empowerment Portal and tried to use 9100467 for the rental for recall 14092 and the portal gave the message "Labor op not found" >.<...
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
Special Coverage - 11/17/2014
... mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for 14371 but the vehicle still has full warranty coverage. I'm...
Re: One line or Two lines - 09/16/2013
You may want to change the base time for labor op 3010230 to 0.7 and put the 1.1 in additional time instead of it all in base time..Labor op 3010460 if the full amount of the labor time is rejecting you may want to submit 1/2 or 0.6 for olh..if your...
Re: Chevrolet 2 Year Scheduled Maintenance - 08/05/2013
The 2014 Chevrolet 2-Year Maintenace Program Labor Op is 0600723. This can be found in Resources/Warranty help Cards section under Z Labor Operations.
Not Sure about Labor Code - 04/09/2014
... they requested he clean out port to air check valve in head & exhaust. We couldn't find a Labor Op Code for cleaning so we are using 4021880 Secondary Air Injection Check Valve Replacement. Is that the right thing to do? Is there a Labor OP Code for...
Re: Transprotation Damage - 03/19/2014
Kristen, I can't find Labor OP 1440254. This was on a 14 Silverado 1500 Highcountry 4x4. I went to SI and put in the model etc. and searched for labor op 1440254 and nothing came up. :)
GM Concern Not Duplicated Correction - 03/24/2014
The GM Concern Not Duplicated Card shows the Heating and Air Conditioning Labor operation to be 4429959. This would be incorrect. The correct labor op is 4439959.
Re: Transprotation Damage - 03/13/2014
Sorry I need the labor op code, I found the one for the rim (0500110). Not sure about the bumper, there are several labor op codes for bumpers. the damage is on the side of the front right bumper. looks like the carrier hit a post/beam when they took...
Re: Parts Warranty - 02/27/2014
... components are covered for the life of the vehicle, to the original purchaser only, GM only covers labour for 12 months. Kristen/jlwarranty...
2014 Corvette PDI Allowance - 01/24/2014
... Suspension Lowering Kit(SCJ).....5.0 hours The February 2014 LTG will contain the updated labour allowance. Reference: G_0000183929 (1/23/2014) Kristen/jlwarranty ...
What Would You Do - 02/14 - 01/28/2014
... core, on two different job cards. Both job cards contain substantial repairs, both in parts and labour. What is the best way to handle these transactions? ...
Re: Emissions Warranty - 03/03/2016
... Is 7/70 select state, California, (E2)is 8/80 coverage federal emissions select warranty . PZEV(OPTION CODE NU6) 15/150,000 covers all emission parts in the registered state. Always confirm emission coverage through viss. If an op code comes up with...
Re: ENGINE OVERHAUL - 02/25/2016
When I can't find a labor operation, I usually do a chat or call the DBC. Some people knock them, but I usually find them to be quite helpful. I don't know about a parts list, I think that would pretty much be up to your technician. Good luck! You'll...
Re: ENGINE OVERHAUL - 02/25/2016
I don't think there is a labor op for engine overhaul, usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the...
Re: What Would You Do - 01/16 - 01/19/2016
The VIS shows that this is a diesel truck. The labor operation has a coverage code E on it. On the chart under coverage codes it shows 5/50 coverage for that labor operation for diesel trucks, so I would still submit it as ZREG, covered under the Emission...
Re: CAM-02 Report - 11/23/2015
... I don't know if it's just our computer system or if this is for everyone but the form is opening in Word, not as a PDF file, and I get an error message when trying to convert to PDF (hoping that I'd be able to edit it in Adobe!). Am I doing something...
Re: What Would You Do - 08/15 - 08/18/2015
I believe it would be correct to use the Transmission labor op if the service manager intends on replacing the transmission with customer participation.The SPA labor op will not work because replacing the transmission is not included in the parts for...
What Would You Do - 10/15 - 10/02/2015
... The vehicle was taken to the local dealership for inspection and repair. The service advisor opened a one line job card addressing the rust condition on the bottom of both rear doors and the driver side front door. After reviewing the customer's concern,...
Keys for Life Program - 05/27/2015
I have a claim under the keys for life program through recall 14063 or 14113. It says to submit it as a ZREG labor operation but then it rejects for beyond the number of days for regular warranty. Must I use an A to get them paid when the vehicles are...
Re: ACCESSORY INSTALLS - 02/10/2015
... FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THIS HELPS YOU ...
What Would You Do - 08/15 - 07/30/2015
... a request to address an issue with the transmission. The story: The customer's vehicle had an open special coverage, 14404, which addresses a cracked or fractured wave plate, with results in a loss of 3rd, 5th and reverse gears. The special coverage...
Re: Seal Part Warranty - 08/11/2015
... should not be installed and claimed to be defective with the Service Agent submitting a claim for labour and part(s). Hope this helps!! Kristen / jlwarranty...
Re: NEW GLOBAL - 07/17/2015
When I click on the Service Tab at the top of the screen on NEW GLOBAL, the screen populates with a ton of options, including Service Policy and Procedures Manual. When I open that, all of the user manuals come up. I signed in about two weeks ago, so...
Forum - 01/20/2017
Sounds like the cause of failure is the cylinder head? If that is the case you will use the cylinder head labor operation number not the engine replace operation.
CAMSHAFT POSITION ACTUATOR SOLENOID VALVE SEAL - 01/05/2017
Is there a specific labor op for the replacement of the seals only? I have not been able to find one and have been using the c/s position actuator solenoid valve labor op as the closest to. Just want to make sure that I'm not missing something and that...
Forum - 12/29/2016
... there's a Help Card toward the bottom of the cards for Sublet allowances. All of the labor operations are listed. There should also be an S designation on the labor operation when you look them up. ...
Forum - 03/22/2017
No its not an added operation . personally i think the repair order should be closed and another on made when the customer comes back to have the part installed, i experience this all the time where the part is ordered the RO is kept open and most of...
Required Documentation for Add Time - 03/14/2017
Hi,When a labor operation gives add time, does the technician's comments need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to...
Re: What Would You Do - 06/16 - 05/27/2016
From experience I can say that you cannot policy a maintenance plan op code. I think mmorgans is correct that the spontaneous goodwill op would be the way to go.
GMPP Smart Protection - 07/06/2016
I need to know if this is different than GMPP Smart Care. used labor operation 0600863 for 35.00 under zsct and it was rejected. Need the correct labor operation.
Forum - 09/28/2016
The following three labor operations are referred to within bulletin PIT5450 as well as within the LTG. The operations refer to an issue with the appliques on the side doors at the B and/or C pillar area. The three different operations for use under...
Sublet Repairs - 12/27/2016
I'm reading through the GM Warranty Operations Manual - 2017, pg 28. Can someone tell me how to find out if a labor operation code qualifies for Coverage S (Sublet 1) or Coverage S (Sublet 2)?
Forum - 11/02/2016
... well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I had to h-route it but either way, include the part number in the comments with a good explanation as a closest availabler...
Forum - 06/14/2017
One would think that when the manufacturer has operations where the warranty can go beyond a time/mileage limit that the operations associated with them would pay without having to add the Policy auth when it's not a policy decision. I call them...
Forum - 06/09/2017
the only other applique labor op for that model is 1042870 but its for the inside door panel trim applique..maybe use this one for the nearest to labor op...hope this helps
Forum - 03/31/2017
... repair shops, the consumer warranty certificate provides for no-charge repairs, parts and labour. The warranty also provides for repair by the independent shop, where it is appropriate. In such instances, the independent shop must first obtain authorization...
Forum - 10/31/2017
Ok but, how do I know if CCND labor operations are covered when out of Bumper-to-bumper? CCND labor operations are NOT in the Powertrain coverage list, except 4069919. And when I submitted 8469959 (NOT in Powertrain coverage list) it accepted. ...
Warranty Admin,Illinois - 11/09/2017
... Vette.There is a$350.00 charge to the customer for the download that will be billed to our open account.Included in the notes to the dealer it is stated "installation of the calibration will be done at no charge to the customer,the calibration...
Forum - 09/18/2017
you submit it as a claim type b but if i am not mistaken you need to use the labor op for the fan motors in the labor time guide , you cant resubmit using the spa labor op number..hope this helps you !
Forum - 09/05/2017
... line to the work order for the steering gear and submit it as a separate line using its own labor op. Submit for gm authorization with comments about the attempts made to submit this op with olh. Move parts to added line. Please advise if this...
Forum - 08/30/2017
So, move the steering gear to a separate line and submit it as a ZPTI with the housing as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing...
Forum - 08/16/2017
... a bulletin that addresses an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that the labor time to perform the test is included). When...
SPS and Code Requirements - 07/17/2013
Does anyone remember seeing a list of labor op codes that will require an SPS code for submission? I seem to remember seeing one and wouldn't it be nice if the LTG included in the basic op info that the code will be needed in order to submit the transaction?...
Re: Sublet - 07/01/2013
there is no labor op code for subleting, you use the labor op your manager gave you for the repairs and just put the cost of the repairs in sublet..You should have sublet amount charged out on the job card...hope this helps you...
Re: dealer installed accessories !! - 03/01/2013
locate the 'I' labor op and enter it as a zset transaction. Make sure to select the service agent installed option on the second page. No complaint, cause or correction needed but you do need to enter the part number. It will be a $0 transaction. I always...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/08/2012
Thanks for the replies... I also tried using the special coverage op since it shows open, global didn't like that either, ha. Manager decided to involve the dma, so I will share any information I get.
Re: Christmas Eve Hours - 12/19/2012
we will be open half day on christmas eve have lunch at 12 then leave for the day and come back wednesday...open all day New Years eve ....I hear ya about the cold weather I dont like it... Merry Christmas !!!!!!!!!!!
Sounds like the cause of failure is the cylinder head? If that is the case you will use the cylinder head labor operation number not the engine replace operation.
CAMSHAFT POSITION ACTUATOR SOLENOID VALVE SEAL - 01/05/2017
Is there a specific labor op for the replacement of the seals only? I have not been able to find one and have been using the c/s position actuator solenoid valve labor op as the closest to. Just want to make sure that I'm not missing something and that...
Forum - 12/29/2016
... there's a Help Card toward the bottom of the cards for Sublet allowances. All of the labor operations are listed. There should also be an S designation on the labor operation when you look them up. ...
Forum - 03/22/2017
No its not an added operation . personally i think the repair order should be closed and another on made when the customer comes back to have the part installed, i experience this all the time where the part is ordered the RO is kept open and most of...
Required Documentation for Add Time - 03/14/2017
Hi,When a labor operation gives add time, does the technician's comments need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to...
Re: What Would You Do - 06/16 - 05/27/2016
From experience I can say that you cannot policy a maintenance plan op code. I think mmorgans is correct that the spontaneous goodwill op would be the way to go.
GMPP Smart Protection - 07/06/2016
I need to know if this is different than GMPP Smart Care. used labor operation 0600863 for 35.00 under zsct and it was rejected. Need the correct labor operation.
Forum - 09/28/2016
The following three labor operations are referred to within bulletin PIT5450 as well as within the LTG. The operations refer to an issue with the appliques on the side doors at the B and/or C pillar area. The three different operations for use under...
Sublet Repairs - 12/27/2016
I'm reading through the GM Warranty Operations Manual - 2017, pg 28. Can someone tell me how to find out if a labor operation code qualifies for Coverage S (Sublet 1) or Coverage S (Sublet 2)?
Forum - 11/02/2016
... well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I had to h-route it but either way, include the part number in the comments with a good explanation as a closest availabler...
Forum - 06/14/2017
One would think that when the manufacturer has operations where the warranty can go beyond a time/mileage limit that the operations associated with them would pay without having to add the Policy auth when it's not a policy decision. I call them...
Forum - 06/09/2017
the only other applique labor op for that model is 1042870 but its for the inside door panel trim applique..maybe use this one for the nearest to labor op...hope this helps
Forum - 03/31/2017
... repair shops, the consumer warranty certificate provides for no-charge repairs, parts and labour. The warranty also provides for repair by the independent shop, where it is appropriate. In such instances, the independent shop must first obtain authorization...
Forum - 10/31/2017
Ok but, how do I know if CCND labor operations are covered when out of Bumper-to-bumper? CCND labor operations are NOT in the Powertrain coverage list, except 4069919. And when I submitted 8469959 (NOT in Powertrain coverage list) it accepted. ...
Warranty Admin,Illinois - 11/09/2017
... Vette.There is a$350.00 charge to the customer for the download that will be billed to our open account.Included in the notes to the dealer it is stated "installation of the calibration will be done at no charge to the customer,the calibration...
Forum - 09/18/2017
you submit it as a claim type b but if i am not mistaken you need to use the labor op for the fan motors in the labor time guide , you cant resubmit using the spa labor op number..hope this helps you !
Forum - 09/05/2017
... line to the work order for the steering gear and submit it as a separate line using its own labor op. Submit for gm authorization with comments about the attempts made to submit this op with olh. Move parts to added line. Please advise if this...
Forum - 08/30/2017
So, move the steering gear to a separate line and submit it as a ZPTI with the housing as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing...
Forum - 08/16/2017
... a bulletin that addresses an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that the labor time to perform the test is included). When...
SPS and Code Requirements - 07/17/2013
Does anyone remember seeing a list of labor op codes that will require an SPS code for submission? I seem to remember seeing one and wouldn't it be nice if the LTG included in the basic op info that the code will be needed in order to submit the transaction?...
Re: Sublet - 07/01/2013
there is no labor op code for subleting, you use the labor op your manager gave you for the repairs and just put the cost of the repairs in sublet..You should have sublet amount charged out on the job card...hope this helps you...
Re: dealer installed accessories !! - 03/01/2013
locate the 'I' labor op and enter it as a zset transaction. Make sure to select the service agent installed option on the second page. No complaint, cause or correction needed but you do need to enter the part number. It will be a $0 transaction. I always...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/08/2012
Thanks for the replies... I also tried using the special coverage op since it shows open, global didn't like that either, ha. Manager decided to involve the dma, so I will share any information I get.
Re: Christmas Eve Hours - 12/19/2012
we will be open half day on christmas eve have lunch at 12 then leave for the day and come back wednesday...open all day New Years eve ....I hear ya about the cold weather I dont like it... Merry Christmas !!!!!!!!!!!
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
Re: how would you submit this claim!! - 08/02/2012
... rejected saying my service manager could authorize the claim and parts not compatible to hub labor op..and other labor hours were too much for the hub op too and nothing i tried worked. i even marked the General Service Agent. really this claim shouldnt...
Re: Please Help with LOP(s) - 03/16/2012
... take into account the "overlap" for both banks. Don't try to claim the full time from both labor ops because they do overlap. The excessive parts ceiling I did code it for and it finally went thru. I did call the DBC to let them know about this issue...
Re: GM - RR S/D WRG HARNESS - 04/06/2012
What is the wiring harness to? Lock actuator? If so, try using the opcode that relates to the correct side as nearest opcode.
cpo maintenance rejecting - 05/04/2012
I need help submitting a CPO Maint claim. I followed the guidelines from the Warr Newsletter. it was a PDEXO so I used opcode Z2328 and claim type ZSSP. It rejected saying opcode Z2328 restricted for ZSSP. I tried to H-route,it wouldn't route. I tried...
Z2399 On Chev Spark - 07/23/2012
Has anyone submitted the In Field Quality Assesment Program op? I used the ZPDI with the 1 hour in the additional hours field and it rejected. I haven't actually seen anything on how to submit it just that they have to perform this extended road test...
Re: Special Coverage #11135 - 08/06/2012
... to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize....
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
recall 10038 - 10/26/2010
anyone submitted a claim for 10038? looking at the claim information there is a labor op for the cost of the saw and sander, my question is how is this submitted ,in misc with labor op v2277 or by itself on another line...thanks. I HAVE FOUND THE...
HELP!!! - 10/27/2010
... (Conventional) C4/C5....WE REPLACED THE TRANSMISSION SHIFT SHAFT SEAL.....CANNOT FIND A LABOR OP FOR THIS...ANY AND ALL HELP WITH THIS IS GREATLY APPRECIATED....I DID TRY USING THE PART GROUP TO LABOR OP BUT STILL CONFUSED ON WHAT TO USE...THE PART NUMBER...
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
you could try that or use the labor op for the repair and put the deductable in net amount and override it..i have used the Z7410 before with no luck and had to change to the labor op for the repair and had it go thru ok..good luck hope this works for...
Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... the location of the DEF tank, the assist steps are more difficult to install. It says to use labor op R9311 with straight time to claim additional time that it took to install the assist steps. I tried submitting 1st time and it denied and said the labor...
GM Radio Upgrade ? - 11/18/2010
We have a 2010 Chev Silverado that we upgraded from a base UM7 radio to a U1C. Is it necessary to update the vehicle options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any...
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
Re: GM Accessories added after vehicle delivery - 03/29/2011
... is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks payment shows up on open parts account...
Re: 09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
SOMETIMES THERE JUST ISN'T AN EXACT MATCH FOR THE REPLACED PART. THE CLOSEST I'VE FOUND IS C2320 FOR .3 PER THE OPS SUGGESTED USING THE GROUP LOOK UP TOOL. IF YOU CAN'T GET CLOSER THEN YOU CAN USE THAT WITH TIME STAMPED BY TECH FOR .3 OR LESS AND "CLOSEST...
Re: Business Choice - 09/20/2011
... labor to install any accessories ordered thru business choice and 2) The labor gets paid thru the open parts statement so I guess let whoever handles that know the job card where the labor was billed to so they can issue the credit to the proper place...
Re: 2011 Malibu paint issue - 07/21/2011
Actually, the weatherstrip labor operations should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations.
Re: Document vs Document ???? - 07/18/2011
that is weird, i looked up that labor op for a 2010 and 2011 truck it doesnt exist, i only find it for a lucerne and impala..techs are not supposed to be looking up labor ops..dont understand the difference in labor time..weird..
Re: refinishing wheels - 06/09/2011
in-house, and they were steel wheels. there is no labor op for refinishing wheels on an Aveo, but there *is on a silverado. Crazy. anyhow, I decided to use closest labor op, replace wheels, with olh for the refinishing, and I have to h-route it. wish...
Re: Accessories for - 05/17/2011
... is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks payment shows up on open parts account...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/03/2011
For Reimbursements you should use the labor op for the repair performed, so you should use the spark plug labor op and put the amount of reimbursement in the reimbursement net item field. Sounds like it's likely goodwill also so I'd put in the comments...
Re: Dye test - 07/12/2010
There isn't an op just for the dye test that I know of. I've used a NPF op and ended up H routing it for the dye being on there, but our rep paid it right away.
part warranty in ref. to transmission coverage - 04/30/2010
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...
Front Axle Seals F1440 / F1441... - 05/06/2010
Where did they go? I was trying to book a 08 suburban with a right front axle seal leaking, and the op no longer exists! What is everyone else using for a op? My manager suggested F1602?
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
Re: how would you submit this claim!! - 08/02/2012
... rejected saying my service manager could authorize the claim and parts not compatible to hub labor op..and other labor hours were too much for the hub op too and nothing i tried worked. i even marked the General Service Agent. really this claim shouldnt...
Re: Please Help with LOP(s) - 03/16/2012
... take into account the "overlap" for both banks. Don't try to claim the full time from both labor ops because they do overlap. The excessive parts ceiling I did code it for and it finally went thru. I did call the DBC to let them know about this issue...
Re: GM - RR S/D WRG HARNESS - 04/06/2012
What is the wiring harness to? Lock actuator? If so, try using the opcode that relates to the correct side as nearest opcode.
cpo maintenance rejecting - 05/04/2012
I need help submitting a CPO Maint claim. I followed the guidelines from the Warr Newsletter. it was a PDEXO so I used opcode Z2328 and claim type ZSSP. It rejected saying opcode Z2328 restricted for ZSSP. I tried to H-route,it wouldn't route. I tried...
Z2399 On Chev Spark - 07/23/2012
Has anyone submitted the In Field Quality Assesment Program op? I used the ZPDI with the 1 hour in the additional hours field and it rejected. I haven't actually seen anything on how to submit it just that they have to perform this extended road test...
Re: Special Coverage #11135 - 08/06/2012
... to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize....
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
recall 10038 - 10/26/2010
anyone submitted a claim for 10038? looking at the claim information there is a labor op for the cost of the saw and sander, my question is how is this submitted ,in misc with labor op v2277 or by itself on another line...thanks. I HAVE FOUND THE...
HELP!!! - 10/27/2010
... (Conventional) C4/C5....WE REPLACED THE TRANSMISSION SHIFT SHAFT SEAL.....CANNOT FIND A LABOR OP FOR THIS...ANY AND ALL HELP WITH THIS IS GREATLY APPRECIATED....I DID TRY USING THE PART GROUP TO LABOR OP BUT STILL CONFUSED ON WHAT TO USE...THE PART NUMBER...
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
you could try that or use the labor op for the repair and put the deductable in net amount and override it..i have used the Z7410 before with no luck and had to change to the labor op for the repair and had it go thru ok..good luck hope this works for...
Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... the location of the DEF tank, the assist steps are more difficult to install. It says to use labor op R9311 with straight time to claim additional time that it took to install the assist steps. I tried submitting 1st time and it denied and said the labor...
GM Radio Upgrade ? - 11/18/2010
We have a 2010 Chev Silverado that we upgraded from a base UM7 radio to a U1C. Is it necessary to update the vehicle options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any...
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
Re: GM Accessories added after vehicle delivery - 03/29/2011
... is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks payment shows up on open parts account...
Re: 09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
SOMETIMES THERE JUST ISN'T AN EXACT MATCH FOR THE REPLACED PART. THE CLOSEST I'VE FOUND IS C2320 FOR .3 PER THE OPS SUGGESTED USING THE GROUP LOOK UP TOOL. IF YOU CAN'T GET CLOSER THEN YOU CAN USE THAT WITH TIME STAMPED BY TECH FOR .3 OR LESS AND "CLOSEST...
Re: Business Choice - 09/20/2011
... labor to install any accessories ordered thru business choice and 2) The labor gets paid thru the open parts statement so I guess let whoever handles that know the job card where the labor was billed to so they can issue the credit to the proper place...
Re: 2011 Malibu paint issue - 07/21/2011
Actually, the weatherstrip labor operations should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations.
Re: Document vs Document ???? - 07/18/2011
that is weird, i looked up that labor op for a 2010 and 2011 truck it doesnt exist, i only find it for a lucerne and impala..techs are not supposed to be looking up labor ops..dont understand the difference in labor time..weird..
Re: refinishing wheels - 06/09/2011
in-house, and they were steel wheels. there is no labor op for refinishing wheels on an Aveo, but there *is on a silverado. Crazy. anyhow, I decided to use closest labor op, replace wheels, with olh for the refinishing, and I have to h-route it. wish...
Re: Accessories for - 05/17/2011
... is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks payment shows up on open parts account...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/03/2011
For Reimbursements you should use the labor op for the repair performed, so you should use the spark plug labor op and put the amount of reimbursement in the reimbursement net item field. Sounds like it's likely goodwill also so I'd put in the comments...
Re: Dye test - 07/12/2010
There isn't an op just for the dye test that I know of. I've used a NPF op and ended up H routing it for the dye being on there, but our rep paid it right away.
part warranty in ref. to transmission coverage - 04/30/2010
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...
Front Axle Seals F1440 / F1441... - 05/06/2010
Where did they go? I was trying to book a 08 suburban with a right front axle seal leaking, and the op no longer exists! What is everyone else using for a op? My manager suggested F1602?
PDI Debit - 01/04/2010
Does anyone know why we would have received a PDI debit for labor op Z7000, in the amount of $15.13 on my recent warranty statement? What is labor op Z7000? We do NOT have this car at the dealership yet either, it is still in transit, so no PDI claims,...
Re: Global Warranty Management - 02/03/2010
... may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair?...
Re: Global Warranty Management - 01/22/2010
... process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? ...
Re: WARRANTY CORE - 01/22/2010
You don't use the labor op z7200 anymore you go into GWM and do a ADD credit for the core amount. You claim it under Misc amounts. If you use GWM you should know right away if the claim paid you should not have to wait for the trans summary report. Most...
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
I'm noticing after updating my warranty wizard for Dec. that transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower...
Re: PIT4816A Question - 12/10/2009
I would use one labor op and h-route with good notes. I don't understand why they don't add a labor op. I guess GM likes to keep us guessing?
Re: Special Policy Fuel Injectors - 10/21/2009
From what I see on the special policy, the housings are included in the eight hours for the labor op. As far as I know, there is no available olh on any special policies. You might try your DVM and see if he'll give you any, but with the housings (sleeves)...
Re: Cylinder head gasket replacement - 03/12/2009
Thanks for all the help so far everyone! The vehicle does have a 3.5L V6 in it. Each labor op pays 5.7 hours for each side, for a total of 11.4 However, we also did a intake gasket (J0259) at 3.9 hours. Is that time included in either of the labor...
Re: J6354 - 03/13/2009
I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles.
Re: Cylinder head gasket replacement - 03/13/2009
... provided per the bulletin. I called DBC (fun I know) yesterday to let them know about that labor op issue. They said to make 2 seperate lines, one for each cylinder head gasket, and use the labor op for left and right side. They didn't seem too concerned...
Re: J6354 - 03/10/2009
... will continue to be covered for 3/36. GM has issued a special emission related reprogramming labor operation, J6353. This labor operation is addressed in emission related calibration bulletins"....
Re: Oil leak diagnosis - 03/25/2009
We use a customer concerned not duplicated labor op for checking out and adding dye, varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the...
Re: J6354 - 03/25/2009
... guidelines of coverage for each model affected. A special emission-related reprogramming labor operation will be used. The labor operation to be used for claims relating to emission-related reprogramming is J6353 and will only be referenced in the bulletins...
ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED
DBC - 03/04/2009
I recently had to call the DBC. I was calling in regards to a debitted trans claim. I informed the operator that this vehicle was delivered to General Motors and was owned by GM North American Operations. After discussing the case with her she asked...
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
... IT DOES SHOW THE GMPP CONTRACT. I WOULD FILE IT AS GMPP AND IT SHOULD PAY IF IT'S A COVERED LABOR OP. PERSONALLY, I HAVEN'T GOTTEN THE WHOLE POWERTRAIN THING FIGURED OUT YET. IT STILL TAKES ME A WHILE TO FIGURE OUT WHERE TO FIND THE COVERED LABOR...
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
I really wish they'd put the indicator in the labor op like is done for diesel coverage. It's sure a pain looking up the labor op, then cross referencing to the powertrain list!
Diesel Coverage Clarification - 01/07/2009
Could anyone tell me where I can find a Diesel Labor Operations list? Is it the same as the Powertrain Labor Ops? I know I need to be aware of what year the vehicle is in regard to the deductible, but would like a list in print for our service mana...
Re: IGNITION CYLINDER REPLACEMENT - 12/11/2008
It would not let me submit the key with the cylinder/housing labor op always rejected for excessive parts or excessive net if I tried it in net. And most of the time the key was stuck in the cylinder and would not come that is why I used the key labo...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
When you called in on CARES did it say the labor op was covered? Since it's for cleaning injectors don't know if GMPP will cover it or not-may be considered maintenance. If they did say it's covered you may need to call back to them to have them override...
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
I don't think I'd submit a second labor op for the key. That would indicate there was a problem with the key. Should go under the cylinder labor op since the key was replaced due to the cylinder failure. Our keys are GM#'s also. I think I have just...
PARTS EXCESSIVE - 07/20/2009
How do you submit a claim with extra parts on it? Only have one operation number but have two parts. Tech will have put another part that pertains to the same repair. I have claimed for OLH if there is an op for other part but still get reject for ex...
GM $15 cards. - 06/30/2009
... that GM has issued these cards and that they expire on June30,2009. Which is correct but the OP code that the article states to use is not the one for the Spring Car Care which ran from April 1, 2009 to June 30, 2009. Is this the OP code for the Fall...
Re: OLD RECALL #07217 - 06/16/2009
... you put the customer in a rental vehicle I would think that it would be acceptable to use labor op Z7901 and charge $42.00 or $37.00 depending on the vehicle you put them in. But again just my opinion....
part expediting question - 08/17/2009
We are goodwilling 2 rear hub bearing assemblies. We had to get one of them from another dealer and want to use the part expediting labor op Z500 to claim the difference. The question is: does this need the "A" auth along with the other 2 opcodes?
Does anyone know why we would have received a PDI debit for labor op Z7000, in the amount of $15.13 on my recent warranty statement? What is labor op Z7000? We do NOT have this car at the dealership yet either, it is still in transit, so no PDI claims,...
Re: Global Warranty Management - 02/03/2010
... may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair?...
Re: Global Warranty Management - 01/22/2010
... process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? ...
Re: WARRANTY CORE - 01/22/2010
You don't use the labor op z7200 anymore you go into GWM and do a ADD credit for the core amount. You claim it under Misc amounts. If you use GWM you should know right away if the claim paid you should not have to wait for the trans summary report. Most...
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
I'm noticing after updating my warranty wizard for Dec. that transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower...
Re: PIT4816A Question - 12/10/2009
I would use one labor op and h-route with good notes. I don't understand why they don't add a labor op. I guess GM likes to keep us guessing?
Re: Special Policy Fuel Injectors - 10/21/2009
From what I see on the special policy, the housings are included in the eight hours for the labor op. As far as I know, there is no available olh on any special policies. You might try your DVM and see if he'll give you any, but with the housings (sleeves)...
Re: Cylinder head gasket replacement - 03/12/2009
Thanks for all the help so far everyone! The vehicle does have a 3.5L V6 in it. Each labor op pays 5.7 hours for each side, for a total of 11.4 However, we also did a intake gasket (J0259) at 3.9 hours. Is that time included in either of the labor...
Re: J6354 - 03/13/2009
I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles.
Re: Cylinder head gasket replacement - 03/13/2009
... provided per the bulletin. I called DBC (fun I know) yesterday to let them know about that labor op issue. They said to make 2 seperate lines, one for each cylinder head gasket, and use the labor op for left and right side. They didn't seem too concerned...
Re: J6354 - 03/10/2009
... will continue to be covered for 3/36. GM has issued a special emission related reprogramming labor operation, J6353. This labor operation is addressed in emission related calibration bulletins"....
Re: Oil leak diagnosis - 03/25/2009
We use a customer concerned not duplicated labor op for checking out and adding dye, varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the...
Re: J6354 - 03/25/2009
... guidelines of coverage for each model affected. A special emission-related reprogramming labor operation will be used. The labor operation to be used for claims relating to emission-related reprogramming is J6353 and will only be referenced in the bulletins...
ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED
DBC - 03/04/2009
I recently had to call the DBC. I was calling in regards to a debitted trans claim. I informed the operator that this vehicle was delivered to General Motors and was owned by GM North American Operations. After discussing the case with her she asked...
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
... IT DOES SHOW THE GMPP CONTRACT. I WOULD FILE IT AS GMPP AND IT SHOULD PAY IF IT'S A COVERED LABOR OP. PERSONALLY, I HAVEN'T GOTTEN THE WHOLE POWERTRAIN THING FIGURED OUT YET. IT STILL TAKES ME A WHILE TO FIGURE OUT WHERE TO FIND THE COVERED LABOR...
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
I really wish they'd put the indicator in the labor op like is done for diesel coverage. It's sure a pain looking up the labor op, then cross referencing to the powertrain list!
Diesel Coverage Clarification - 01/07/2009
Could anyone tell me where I can find a Diesel Labor Operations list? Is it the same as the Powertrain Labor Ops? I know I need to be aware of what year the vehicle is in regard to the deductible, but would like a list in print for our service mana...
Re: IGNITION CYLINDER REPLACEMENT - 12/11/2008
It would not let me submit the key with the cylinder/housing labor op always rejected for excessive parts or excessive net if I tried it in net. And most of the time the key was stuck in the cylinder and would not come that is why I used the key labo...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
When you called in on CARES did it say the labor op was covered? Since it's for cleaning injectors don't know if GMPP will cover it or not-may be considered maintenance. If they did say it's covered you may need to call back to them to have them override...
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
I don't think I'd submit a second labor op for the key. That would indicate there was a problem with the key. Should go under the cylinder labor op since the key was replaced due to the cylinder failure. Our keys are GM#'s also. I think I have just...
PARTS EXCESSIVE - 07/20/2009
How do you submit a claim with extra parts on it? Only have one operation number but have two parts. Tech will have put another part that pertains to the same repair. I have claimed for OLH if there is an op for other part but still get reject for ex...
GM $15 cards. - 06/30/2009
... that GM has issued these cards and that they expire on June30,2009. Which is correct but the OP code that the article states to use is not the one for the Spring Car Care which ran from April 1, 2009 to June 30, 2009. Is this the OP code for the Fall...
Re: OLD RECALL #07217 - 06/16/2009
... you put the customer in a rental vehicle I would think that it would be acceptable to use labor op Z7901 and charge $42.00 or $37.00 depending on the vehicle you put them in. But again just my opinion....
part expediting question - 08/17/2009
We are goodwilling 2 rear hub bearing assemblies. We had to get one of them from another dealer and want to use the part expediting labor op Z500 to claim the difference. The question is: does this need the "A" auth along with the other 2 opcodes?
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
INSTOCK VEHICLE RECALL - 05/14/2009
... INFORMATION BULLETIN LINK YOU COULD GET A LIST OF ALL IN STOCK VEHICLES YOUR DEALER HAS WITH OPEN RECALLS. WHEN I DO MINE IT SHOWS NO OPEN RECALLS. I HAD MY CASHIER RUN VISS'S ON ALL OF OUR INSTOCK VEHICLES AND LOTS SHOWED UP WITH RECALLS NOT COMPLETED....
Transportation Transactions: Submissions - 02/24/2021
... in the video titled Transportation Claims-Inspection. Damage codes must be compatible to the labor operation(s) selected for the repair(s); if the damage code is incorrect, there is little, if anything that can be done to correct the error and there...
Forum - 09/19/2007
Most of the time at our place the S-A's run a VIS on the vehicles. That's the way it should be in my opinion. If we run it in the back following repair work it's much too late to catch open campaigns, warranty blocks or any other bad things that could...
Trip Interruption Expense - 09/19/2007
I have a customer where we need to reimburse him for trip interruption expense. I know we have to put it in net item and h route with a explanation but..... I can not seem to locate a labor op anyone ideas to the labor op and/or how i could find it.
Radio Claims - 09/25/2007
My parts manager insists that a repair order must stay open when a radio or cluster is ordered. He says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with...
Warranty Claim - 10/12/2007
General Motors does not allow the technician to assign the labor operation and labor time from the Labor Time Guide. Service management is responsible for ensuring that the correct labor operation and labor time is documented on the repair order.
Sublet Repairs (Policy S) - 11/09/2007
Labor operation E0420 is eligible for a 0.2 hour administrative allowance in conjunction with a warranty repair through a sublet to a qualified service facility. The operation is also eligible for an additional 0.3 hours administrative allowance (total...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
Forum - 12/19/2007
I am on ADP, Croozer, you said you add a second labor op when closing the ro and put in admin and shop tech. What labor op do you use for the second one? Thanks
Forum - 11/19/2007
Where are you at that you are open on Sunday? Are we the only ones here in Wisconsin that can not be open on a Sunday?
PART NUMBER 19177885 - 01/30/2008
I AM HAVING TROUBLE FINDING A LABOR OPERATION FOR PART NUMBER 19177885. IT IS FOR VIN 2CNDL23F366070558. THE REAR DRUM/CLUTCH ASSEMBLY IN THE REAR AXLE FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEH...
Lost Dog - 02/18/2008
We have a customer that uses his vehicle to drive around his farm; he always opens the trunk so his dog can climb in and go for a ride also. Well, one day the wife takes the vehicle to town to get groceries. She gets home, opens the trunk to take out...
CONFUSION ON "RELEARN" PROCEDURES - 01/31/2008
... PROCEDURE THAT THE LTG INCORPORATES THE TIME DO DO SO.... EXAMPLE: 2001 CADILLAC SEVILLE, LABOR OP #J4355-CRANKSHAFT POSITION SENSOR(S) REPLACEMENT PLUS WE PERFORMED RELEARN PROCEDURE (AS STATED IN REPLACEMENT PROCEDURE) -- IS THAT ALL INCLUDED IN THE...
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Look in the interior trim near the end.. there are several possibilities for a nearest opcode-I saw some garnish moldings, sill plate, cargo shade, etc. Find something the part "touches" or is similar to and go with that. Broken? Did someone put something...
Re: SPECIAL POLICYS - 02/28/2008
If it a parts warranty (B claim) you would use the regular labor op for cyl head. If it is damage to other parts caused by the spec policy you would claim them under the spec policy labor op. THen you would have to h route it.
Re: Instrument Cluster Replacement 07 Sierra - 04/02/2008
Only thing I found was #PIT4365: IPC Lighting Inoperative TBC 2A Fuse Open which deals specifically with backlighting. No opcodes on that one either, sorry. What tests did the tech perform? Did he check the fuses?
Re: POWER RELEASE LIFTGATE LATCH-WARRANTY WIZARD - 03/20/2008
WARRANTY WIZARD COMES FROM ADP HAYES-LIGON. THE PHONE # IS 800-523-8477. I WOULD NOT ALWAYS BE ABLE TO FIND LABOR OPS. ON OUR REGULAR LTG SYSTEM. WARRANTY WIZARD CAN BE SEARCHED BY PART NUMBER, KEY WORDS, EVEN LABOR OP CODES, AND YOU CAN ALSO LOOK UP...
Re: DASHBOARD - 03/27/2008
... "rewording" of the labor time guide it's sometimes more difficult to find those once easy-to-find ops. This labor op is worded Retainer/Panel, Instrument - replace(same time to r&r one as replace)...
Re: Two jobs or one - 05/01/2008
... one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but, make sure the tech puts in his comments...
Re: Exterior Roof Panel - 06/09/2008
I thought you could only use recall labor ops once per vehicle, if you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be...
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
COOLANT BYPASS PIPE - 06/04/2008
07 EQUINOX -- LOOKING FOR A LABOR OP FOR PT#12590279 COOLANT BYPASS PIPE AT LOWER INTAKE, I HAVE CHECKED PT GRP TO LABOR OP "NO HELP", I HAVE LOOKED UNDER BYPASS, PIPE, EPIC CALLS IT A "THERM BYPASS PIPE" .... ANY OTHER SUGGESTIONS WOULD BE GREATLY A...
Re: Updating Parts Adjustment - 05/30/2008
I would still use the replace labor op and adjust the time accordingly. May even call for a little OLH?? I would also submit comments when entering claim that you had to clean and not replace. Hope my opinion helps.
Re: Case Add - 06/25/2008
These are tricky. I think you could try submitting the additional line since you have not used that labor op on that RO. You can't do a case add since there was no original line to add to- it would reject for no original case found since that labor...
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
INSTOCK VEHICLE RECALL - 05/14/2009
... INFORMATION BULLETIN LINK YOU COULD GET A LIST OF ALL IN STOCK VEHICLES YOUR DEALER HAS WITH OPEN RECALLS. WHEN I DO MINE IT SHOWS NO OPEN RECALLS. I HAD MY CASHIER RUN VISS'S ON ALL OF OUR INSTOCK VEHICLES AND LOTS SHOWED UP WITH RECALLS NOT COMPLETED....
Transportation Transactions: Submissions - 02/24/2021
... in the video titled Transportation Claims-Inspection. Damage codes must be compatible to the labor operation(s) selected for the repair(s); if the damage code is incorrect, there is little, if anything that can be done to correct the error and there...
Forum - 09/19/2007
Most of the time at our place the S-A's run a VIS on the vehicles. That's the way it should be in my opinion. If we run it in the back following repair work it's much too late to catch open campaigns, warranty blocks or any other bad things that could...
Trip Interruption Expense - 09/19/2007
I have a customer where we need to reimburse him for trip interruption expense. I know we have to put it in net item and h route with a explanation but..... I can not seem to locate a labor op anyone ideas to the labor op and/or how i could find it.
Radio Claims - 09/25/2007
My parts manager insists that a repair order must stay open when a radio or cluster is ordered. He says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with...
Warranty Claim - 10/12/2007
General Motors does not allow the technician to assign the labor operation and labor time from the Labor Time Guide. Service management is responsible for ensuring that the correct labor operation and labor time is documented on the repair order.
Sublet Repairs (Policy S) - 11/09/2007
Labor operation E0420 is eligible for a 0.2 hour administrative allowance in conjunction with a warranty repair through a sublet to a qualified service facility. The operation is also eligible for an additional 0.3 hours administrative allowance (total...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
Forum - 12/19/2007
I am on ADP, Croozer, you said you add a second labor op when closing the ro and put in admin and shop tech. What labor op do you use for the second one? Thanks
Forum - 11/19/2007
Where are you at that you are open on Sunday? Are we the only ones here in Wisconsin that can not be open on a Sunday?
PART NUMBER 19177885 - 01/30/2008
I AM HAVING TROUBLE FINDING A LABOR OPERATION FOR PART NUMBER 19177885. IT IS FOR VIN 2CNDL23F366070558. THE REAR DRUM/CLUTCH ASSEMBLY IN THE REAR AXLE FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEH...
Lost Dog - 02/18/2008
We have a customer that uses his vehicle to drive around his farm; he always opens the trunk so his dog can climb in and go for a ride also. Well, one day the wife takes the vehicle to town to get groceries. She gets home, opens the trunk to take out...
CONFUSION ON "RELEARN" PROCEDURES - 01/31/2008
... PROCEDURE THAT THE LTG INCORPORATES THE TIME DO DO SO.... EXAMPLE: 2001 CADILLAC SEVILLE, LABOR OP #J4355-CRANKSHAFT POSITION SENSOR(S) REPLACEMENT PLUS WE PERFORMED RELEARN PROCEDURE (AS STATED IN REPLACEMENT PROCEDURE) -- IS THAT ALL INCLUDED IN THE...
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Look in the interior trim near the end.. there are several possibilities for a nearest opcode-I saw some garnish moldings, sill plate, cargo shade, etc. Find something the part "touches" or is similar to and go with that. Broken? Did someone put something...
Re: SPECIAL POLICYS - 02/28/2008
If it a parts warranty (B claim) you would use the regular labor op for cyl head. If it is damage to other parts caused by the spec policy you would claim them under the spec policy labor op. THen you would have to h route it.
Re: Instrument Cluster Replacement 07 Sierra - 04/02/2008
Only thing I found was #PIT4365: IPC Lighting Inoperative TBC 2A Fuse Open which deals specifically with backlighting. No opcodes on that one either, sorry. What tests did the tech perform? Did he check the fuses?
Re: POWER RELEASE LIFTGATE LATCH-WARRANTY WIZARD - 03/20/2008
WARRANTY WIZARD COMES FROM ADP HAYES-LIGON. THE PHONE # IS 800-523-8477. I WOULD NOT ALWAYS BE ABLE TO FIND LABOR OPS. ON OUR REGULAR LTG SYSTEM. WARRANTY WIZARD CAN BE SEARCHED BY PART NUMBER, KEY WORDS, EVEN LABOR OP CODES, AND YOU CAN ALSO LOOK UP...
Re: DASHBOARD - 03/27/2008
... "rewording" of the labor time guide it's sometimes more difficult to find those once easy-to-find ops. This labor op is worded Retainer/Panel, Instrument - replace(same time to r&r one as replace)...
Re: Two jobs or one - 05/01/2008
... one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but, make sure the tech puts in his comments...
Re: Exterior Roof Panel - 06/09/2008
I thought you could only use recall labor ops once per vehicle, if you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be...
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
COOLANT BYPASS PIPE - 06/04/2008
07 EQUINOX -- LOOKING FOR A LABOR OP FOR PT#12590279 COOLANT BYPASS PIPE AT LOWER INTAKE, I HAVE CHECKED PT GRP TO LABOR OP "NO HELP", I HAVE LOOKED UNDER BYPASS, PIPE, EPIC CALLS IT A "THERM BYPASS PIPE" .... ANY OTHER SUGGESTIONS WOULD BE GREATLY A...
Re: Updating Parts Adjustment - 05/30/2008
I would still use the replace labor op and adjust the time accordingly. May even call for a little OLH?? I would also submit comments when entering claim that you had to clean and not replace. Hope my opinion helps.
Re: Case Add - 06/25/2008
These are tricky. I think you could try submitting the additional line since you have not used that labor op on that RO. You can't do a case add since there was no original line to add to- it would reject for no original case found since that labor...
Over The Counter Part Warranties - 07/10/2008
Ok, I got my first OTC part warranty. It would be claim type B, auth G, labor op with no time, part number & cost. The problem is it is for a 1987 corvette. Where do I find the correct opcode for that? Blower motor control module, part #12484912,...
rejected claim type b - 06/17/2008
2004 venture.replaced sliding door actuator(p/n 10314382)used labor op n4870 at a price of 699.58 and got a reject for p/n incompatible to labor op and parts price too high.Any ideas?
Re: RUST THRU CLAIMS - 07/29/2008
SEE PAGE 52 OF THE CLAIMS PROCESSING MANUAL(EXAMPLE 8-PERFORATION REPAIR). IT SAYS TO USE THE S OPERATIONS AND ADD THE PAINT REFINISH TIMES AS ADD TIME TO THE OPERATION. IN THE EXAMPLE IT SHOWS ADDING THE TIMES TO THE REGULAR HOURS, NOT OLH. USE CURRENT...
Re: COMBACK ON - 07/15/2008
I HAVE NEVER BEEN ABLE TO GET PAID FOR KEYS UNLESS THEY WERE BROKEN DUE TO IGNITION CYLINDER BINDING. I HAVE NEVER SEEN AN OPERATION OTHER THAN THE TRANS CLAIM OP. YOU MAY HAVE TO PUT THEM IN NET RELATED TO THE MODULE PROBLEM.
Re: LEFT QUARTER PANEL - 08/28/2008
It would be a closest labor op, you will still have to call DBC transportation for a push through but this is the closest op. You differentiate the warranty claim and transportation claim by claim type T.
Re: cant think.....argh - 08/26/2008
I always try to think of it this way Did part A cause part B to fail, If so use labor op for part A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it...
Re: LEFT QUARTER PANEL - 08/28/2008
I JUST HAD AN AVEO WITH SIMILAR PROBLEMS. I HAD TO USE THE PAINT OPERATION AND PUT THE REPAIR TIME IN OLH. HOPEFULLY YOU HAVE A DAMAGE CODE THAT SUPPORTS THE OLH. YOU CAN CHECK THE LIST ON PAGE 46 OF THE J&L WARRANTY OPERATIONS MANUAL.
Re: AUTH B - 08/11/2008
With two "N" labor ops I would but auth"B" on second line.I also look at viss and see I have any related ops within the 6 month 6k time limit that might be related.there have been times when I will not put in a authorization to see if will reject.pretty...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c.
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: Warranty Compliance - 11/21/2008
tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect.good example of this is R0760 for radio replace.I dont pay tech diag or setup on this unless there is three clock times on this.repair,diag...
Forum - 01/12/2023
I think that opcode will get you what you want. You are pointing towards the component that wasn't working right so is related and it gives you more flexibility on the time and keeps the tech happy without using a CCND or some 0.2 reset opcode.
Forum - 01/16/2023
... with the factory about this,,,,the stock reply is that "our attorneys require this" which is a cop out,,,,all the attorneys state for them to do is have a trained tech work on those labor ops that are applicable,,,they are just lazy and dont want to...
Forum - 01/11/2023
If your advisors printed the VIS and attached it just scan the VIS showing the recall open when the ticket was created and Hroute it. They said that WSC would automatically review them but my rep told me to Hroute them. If you don't have the VIS showing...
Forum - 02/24/2023
the selected labor operation is accurate based on the repair. because the sublet expense claimed is excessive for the labor operation, review the invoice to determine where the invoice may be excessive. the sublet invoice should include time to reseal...
Doc ID 6043064 - Corvette paint/clearance issue on front fascia - 12/12/2022
... are no paint concerns as this time. My question is, this bulletin doesn't offer an adjustment only operation, so if there was no paint needed, should I use the provided opcode or find another? The tech followed all other steps outlined, just didn't need...
Forum - 12/14/2022
The one we did was only expired by a few months. We ended up claiming it under the regular labor op as a policy as per my GM warranty rep. Was advised to use the regular labor op for the valve cover and put the reimbursement amount under misc with the...
Forum - 11/18/2022
... The control arms were added to the PRA list. Not sure why the one line paid as both the LOPS are listed as needing a PRA. Again, I think the best option is to get vehicle back to run PRA, If thats not an option, maybe your DVM can assist....
RECALL N212328800-03 - 09/08/2022
It was brought to my attention today that there is a labor op for disposal on this recall. It pays .3 up to $33.00 in the US. I have only submitted for the $20.00 admin. fee. Has anyone seen or used this operation? 9106180Airbag...
warranty on a windshield - 09/21/2022
we had a windshield deffective from the manufacture and had it replaced. i have the labor op for the windshield but do i make another line for the recalibrate windshield, and i've tried searching for a labor op code for that and come up with nothing....
Smoke testing - 07/19/2023
I know that with pressure testing and leak testing we can claim add time for those. I know some labor ops show smoke testing as add times as well, but, if the op does not, is there somewhere I can look to see if I can? I am looking in the...
Forum - 06/27/2023
... through and lived out of state, therefore having the customer return with the vehicle was not an option. In these cases we have had to eat the mess up and the recall remains open....
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Explain to me what the difference is please? - 06/23/2023
Floor center console vs Front floor console. This labor op for a 2020 Chev 2500 the build states a floor center console. The op says base time is ST, but if the vehicle has a "front floor console" then it is 1.7 (last 8 is LF24656) Any help...
Forum - 05/19/2023
The time runs from the time the job card is open to the last technician punch time. When the job is done they need to make sure that they are closing it out to be processed. I will go in to my not invoiced open ro's every month in addition to the completed...
Ok, I got my first OTC part warranty. It would be claim type B, auth G, labor op with no time, part number & cost. The problem is it is for a 1987 corvette. Where do I find the correct opcode for that? Blower motor control module, part #12484912,...
rejected claim type b - 06/17/2008
2004 venture.replaced sliding door actuator(p/n 10314382)used labor op n4870 at a price of 699.58 and got a reject for p/n incompatible to labor op and parts price too high.Any ideas?
Re: RUST THRU CLAIMS - 07/29/2008
SEE PAGE 52 OF THE CLAIMS PROCESSING MANUAL(EXAMPLE 8-PERFORATION REPAIR). IT SAYS TO USE THE S OPERATIONS AND ADD THE PAINT REFINISH TIMES AS ADD TIME TO THE OPERATION. IN THE EXAMPLE IT SHOWS ADDING THE TIMES TO THE REGULAR HOURS, NOT OLH. USE CURRENT...
Re: COMBACK ON - 07/15/2008
I HAVE NEVER BEEN ABLE TO GET PAID FOR KEYS UNLESS THEY WERE BROKEN DUE TO IGNITION CYLINDER BINDING. I HAVE NEVER SEEN AN OPERATION OTHER THAN THE TRANS CLAIM OP. YOU MAY HAVE TO PUT THEM IN NET RELATED TO THE MODULE PROBLEM.
Re: LEFT QUARTER PANEL - 08/28/2008
It would be a closest labor op, you will still have to call DBC transportation for a push through but this is the closest op. You differentiate the warranty claim and transportation claim by claim type T.
Re: cant think.....argh - 08/26/2008
I always try to think of it this way Did part A cause part B to fail, If so use labor op for part A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it...
Re: LEFT QUARTER PANEL - 08/28/2008
I JUST HAD AN AVEO WITH SIMILAR PROBLEMS. I HAD TO USE THE PAINT OPERATION AND PUT THE REPAIR TIME IN OLH. HOPEFULLY YOU HAVE A DAMAGE CODE THAT SUPPORTS THE OLH. YOU CAN CHECK THE LIST ON PAGE 46 OF THE J&L WARRANTY OPERATIONS MANUAL.
Re: AUTH B - 08/11/2008
With two "N" labor ops I would but auth"B" on second line.I also look at viss and see I have any related ops within the 6 month 6k time limit that might be related.there have been times when I will not put in a authorization to see if will reject.pretty...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c.
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: Warranty Compliance - 11/21/2008
tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect.good example of this is R0760 for radio replace.I dont pay tech diag or setup on this unless there is three clock times on this.repair,diag...
Forum - 01/12/2023
I think that opcode will get you what you want. You are pointing towards the component that wasn't working right so is related and it gives you more flexibility on the time and keeps the tech happy without using a CCND or some 0.2 reset opcode.
Forum - 01/16/2023
... with the factory about this,,,,the stock reply is that "our attorneys require this" which is a cop out,,,,all the attorneys state for them to do is have a trained tech work on those labor ops that are applicable,,,they are just lazy and dont want to...
Forum - 01/11/2023
If your advisors printed the VIS and attached it just scan the VIS showing the recall open when the ticket was created and Hroute it. They said that WSC would automatically review them but my rep told me to Hroute them. If you don't have the VIS showing...
Forum - 02/24/2023
the selected labor operation is accurate based on the repair. because the sublet expense claimed is excessive for the labor operation, review the invoice to determine where the invoice may be excessive. the sublet invoice should include time to reseal...
Doc ID 6043064 - Corvette paint/clearance issue on front fascia - 12/12/2022
... are no paint concerns as this time. My question is, this bulletin doesn't offer an adjustment only operation, so if there was no paint needed, should I use the provided opcode or find another? The tech followed all other steps outlined, just didn't need...
Forum - 12/14/2022
The one we did was only expired by a few months. We ended up claiming it under the regular labor op as a policy as per my GM warranty rep. Was advised to use the regular labor op for the valve cover and put the reimbursement amount under misc with the...
Forum - 11/18/2022
... The control arms were added to the PRA list. Not sure why the one line paid as both the LOPS are listed as needing a PRA. Again, I think the best option is to get vehicle back to run PRA, If thats not an option, maybe your DVM can assist....
RECALL N212328800-03 - 09/08/2022
It was brought to my attention today that there is a labor op for disposal on this recall. It pays .3 up to $33.00 in the US. I have only submitted for the $20.00 admin. fee. Has anyone seen or used this operation? 9106180Airbag...
warranty on a windshield - 09/21/2022
we had a windshield deffective from the manufacture and had it replaced. i have the labor op for the windshield but do i make another line for the recalibrate windshield, and i've tried searching for a labor op code for that and come up with nothing....
Smoke testing - 07/19/2023
I know that with pressure testing and leak testing we can claim add time for those. I know some labor ops show smoke testing as add times as well, but, if the op does not, is there somewhere I can look to see if I can? I am looking in the...
Forum - 06/27/2023
... through and lived out of state, therefore having the customer return with the vehicle was not an option. In these cases we have had to eat the mess up and the recall remains open....
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Explain to me what the difference is please? - 06/23/2023
Floor center console vs Front floor console. This labor op for a 2020 Chev 2500 the build states a floor center console. The op says base time is ST, but if the vehicle has a "front floor console" then it is 1.7 (last 8 is LF24656) Any help...
Forum - 05/19/2023
The time runs from the time the job card is open to the last technician punch time. When the job is done they need to make sure that they are closing it out to be processed. I will go in to my not invoiced open ro's every month in addition to the completed...
Camera Calibration - 03/08/2024
... the camera. There notes state that they are recalibrating/relearning the cameras. Is there a labor op out there for this or would I just need to use the closest to labor op?The vehicles are 2023 Colorado and a 2022 SilveradoThanks, Carol...
Forum - 10/19/2023
I have had a few at my GMC store that they used some cable operation code I didn't think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time...
Forum - 12/12/2023
As someone who has been in this business for some time I'll give you my opinion, please don't take it wrong I am just relating my view for you to consider. It seems like you are looking for input on which to base your store policy, I wish there were more...
Forum - 01/12/2024
From what I have found so far, if the JC open date is before January 1, 2024 submit as an exchange (no part pricing). If the JC open date is January 1, 2024 or after, submit with part pricing per the latest policy. (Bulletin 08-08-44-029L)
Forum - 03/04/2021
... ones printed out. At my current deaslership, when I was moved to this postion, I printed the labor ops out and kept them together also. But then I decided to keep multiple SI tabs open with the common recalls, and I copy and paste the LOPs...
Forum - 02/22/2021
If they can reseal it in-car use the reseal op. If the glass needs removed use the windshield op. Sometimes they can jam some sealer in where the leak is and get it resolved.
N212327320 - 05/03/2021
i havent heard of this yet. tech programmed tcm under n212327320 but rejected as was done "OTA".The viss attached did show status: open-ota in progress. ? Is this new I havent read yet ?
Forum - 05/03/2021
I have not had this exact situation...but, I can say that I have had situations similar to this with Recalls showing "open" and then it rejects. I've attached a copy of the IVH/Vis showing the open status to the claim and submitted it to WSC and...
CCND and April 2020 JLWarranty News? - 05/21/2020
In the JLWarranty News for April 2020, there is a section on CCND's. It states that "2 of the 45 labor operation codes have specific documentation requirements, 4069919 and 4029929." But then there is no explanation. What are the documentation...
20-NA-020: Brake Squealing Noise - 07/16/2020
can anyone tell me how they are submitting the 20-na-020? i thought since there was an op code for the front and the back it would be 2 lines, but i did a chat and they told me to use the front brake op code than olh for the back. how is everyone els...
Forum - 09/04/2020
If the two operation codes are different then it is 2 lines. If there is one opcode (no left or right) then it would be parts and OLH. You may also need management approval for a "related" repair.
Forum - 02/08/2022
... double both if you are doing both fenders. Use the partial color / clear coat labor op to figure time. This approach does then make it easier with doing the PETs as you have fewer lines to contend with and makes more sense than opening...
Forum - 04/15/2022
I had the same problem last year with 2021 models, and had to use the replacement labor operations as the best labor operation because there wasn't anything else to use. The carrier never returned the claims as I only collected the correct amount...
Forum - 05/09/2022
Your manual must have been missing from an open portfolio, I have had multiple items antenna, whole portfolio, def relocation kit and rear backup cameras missing at delivery and I file as a regular warranty claim not transportation. From what I have learned...
Forum - 09/30/2021
I guess the confusion comes in when adding a line for a Part Warranty that is result of a repair earlier on the Repair Order, the concern is already an operation/concern...so technically NOT an added operation??
Field Actions - 06/14/2021
... If not, can you claim a parts warranty claim? The issue I'm having there, part numbers and opcodes are specific to that field action; I cannot find an opcode for the repair....
Forum - 06/15/2021
I just ran into this situation. Our technician saw it was in "Open-OTA in progress," but he said it hadn't been completed yet. So he cancelled the OTA and peformed it himself because he wanted to make sure all field actions were completed before it left...
Forum - 09/01/2021
... They were just submitted after the July 26th revision. The old version told you to use the labor op in the labor time guide. Those labor ops had base time for the brake pad replacement and had add time to refinish one or both rotors. ...
Forum - 08/24/2021
I could be totally wrong but i don't think the op codes starting with 20 fall under the cnnd . Also if you have a cnnd op code there shouldn't be anything billed out, again that's just my thoughts.
Bulletin 20-NA-020 brake squeaking-copy of version before 7-26-21 - 08/27/2021
Bulletin 20-NA-020 was revised on July 26th and only has one labor op for the front and rear brake pads. The previous version told you to use the labor ops in labor time guide and they had add time to resurface the rotors. Does anyone have a copy...
Pat - 12/29/2017
... for it. Also if I submit it as an OLH do I have to have a separate punch. This is one of those operations where SI directs you to replace all lifters and VLOM but there isn't a op code specific to the bulletin. ...
Forum - 01/02/2018
I understand that you are suppose to use 4067490 for replacing the engine but what is the labor op for repairing an engine? Since you have to have both labor ops in order to do a cost comparision.
Forum - 12/18/2017
... the replacement of the component itself is an electronic exchange, but in our restricted labor operations, the labor operation for the reprogramming does not appear on the list....
Exhaust Particulate Filter Cleaning (DEF Regeneration) - 12/07/2017
Is it just me or did last month the base time for labor operation 4025942 say ST for Straight Time? I submitted a few claims last month as straight time and another one came up this month that will also be this same labor operation. However, this time...
Antenna Leak - 02/12/2018
... allowing water to leak in." Correction "Removed the left sunshade, removed the surrounding trim, dropped the left side of the headliner, removed roof antenna, applied butyl to the seal and reassembled all removed parts." I understand the antenna is the...
... the camera. There notes state that they are recalibrating/relearning the cameras. Is there a labor op out there for this or would I just need to use the closest to labor op?The vehicles are 2023 Colorado and a 2022 SilveradoThanks, Carol...
Forum - 10/19/2023
I have had a few at my GMC store that they used some cable operation code I didn't think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time...
Forum - 12/12/2023
As someone who has been in this business for some time I'll give you my opinion, please don't take it wrong I am just relating my view for you to consider. It seems like you are looking for input on which to base your store policy, I wish there were more...
Forum - 01/12/2024
From what I have found so far, if the JC open date is before January 1, 2024 submit as an exchange (no part pricing). If the JC open date is January 1, 2024 or after, submit with part pricing per the latest policy. (Bulletin 08-08-44-029L)
Forum - 03/04/2021
... ones printed out. At my current deaslership, when I was moved to this postion, I printed the labor ops out and kept them together also. But then I decided to keep multiple SI tabs open with the common recalls, and I copy and paste the LOPs...
Forum - 02/22/2021
If they can reseal it in-car use the reseal op. If the glass needs removed use the windshield op. Sometimes they can jam some sealer in where the leak is and get it resolved.
N212327320 - 05/03/2021
i havent heard of this yet. tech programmed tcm under n212327320 but rejected as was done "OTA".The viss attached did show status: open-ota in progress. ? Is this new I havent read yet ?
Forum - 05/03/2021
I have not had this exact situation...but, I can say that I have had situations similar to this with Recalls showing "open" and then it rejects. I've attached a copy of the IVH/Vis showing the open status to the claim and submitted it to WSC and...
CCND and April 2020 JLWarranty News? - 05/21/2020
In the JLWarranty News for April 2020, there is a section on CCND's. It states that "2 of the 45 labor operation codes have specific documentation requirements, 4069919 and 4029929." But then there is no explanation. What are the documentation...
20-NA-020: Brake Squealing Noise - 07/16/2020
can anyone tell me how they are submitting the 20-na-020? i thought since there was an op code for the front and the back it would be 2 lines, but i did a chat and they told me to use the front brake op code than olh for the back. how is everyone els...
Forum - 09/04/2020
If the two operation codes are different then it is 2 lines. If there is one opcode (no left or right) then it would be parts and OLH. You may also need management approval for a "related" repair.
Forum - 02/08/2022
... double both if you are doing both fenders. Use the partial color / clear coat labor op to figure time. This approach does then make it easier with doing the PETs as you have fewer lines to contend with and makes more sense than opening...
Forum - 04/15/2022
I had the same problem last year with 2021 models, and had to use the replacement labor operations as the best labor operation because there wasn't anything else to use. The carrier never returned the claims as I only collected the correct amount...
Forum - 05/09/2022
Your manual must have been missing from an open portfolio, I have had multiple items antenna, whole portfolio, def relocation kit and rear backup cameras missing at delivery and I file as a regular warranty claim not transportation. From what I have learned...
Forum - 09/30/2021
I guess the confusion comes in when adding a line for a Part Warranty that is result of a repair earlier on the Repair Order, the concern is already an operation/concern...so technically NOT an added operation??
Field Actions - 06/14/2021
... If not, can you claim a parts warranty claim? The issue I'm having there, part numbers and opcodes are specific to that field action; I cannot find an opcode for the repair....
Forum - 06/15/2021
I just ran into this situation. Our technician saw it was in "Open-OTA in progress," but he said it hadn't been completed yet. So he cancelled the OTA and peformed it himself because he wanted to make sure all field actions were completed before it left...
Forum - 09/01/2021
... They were just submitted after the July 26th revision. The old version told you to use the labor op in the labor time guide. Those labor ops had base time for the brake pad replacement and had add time to refinish one or both rotors. ...
Forum - 08/24/2021
I could be totally wrong but i don't think the op codes starting with 20 fall under the cnnd . Also if you have a cnnd op code there shouldn't be anything billed out, again that's just my thoughts.
Bulletin 20-NA-020 brake squeaking-copy of version before 7-26-21 - 08/27/2021
Bulletin 20-NA-020 was revised on July 26th and only has one labor op for the front and rear brake pads. The previous version told you to use the labor ops in labor time guide and they had add time to resurface the rotors. Does anyone have a copy...
Pat - 12/29/2017
... for it. Also if I submit it as an OLH do I have to have a separate punch. This is one of those operations where SI directs you to replace all lifters and VLOM but there isn't a op code specific to the bulletin. ...
Forum - 01/02/2018
I understand that you are suppose to use 4067490 for replacing the engine but what is the labor op for repairing an engine? Since you have to have both labor ops in order to do a cost comparision.
Forum - 12/18/2017
... the replacement of the component itself is an electronic exchange, but in our restricted labor operations, the labor operation for the reprogramming does not appear on the list....
Exhaust Particulate Filter Cleaning (DEF Regeneration) - 12/07/2017
Is it just me or did last month the base time for labor operation 4025942 say ST for Straight Time? I submitted a few claims last month as straight time and another one came up this month that will also be this same labor operation. However, this time...
Antenna Leak - 02/12/2018
... allowing water to leak in." Correction "Removed the left sunshade, removed the surrounding trim, dropped the left side of the headliner, removed roof antenna, applied butyl to the seal and reassembled all removed parts." I understand the antenna is the...
Forum - 01/17/2018
When we claim for Optikleen that was added during the PDI, we simply go into the paid claim using "view by job card" and A----- (last 5 of VIN) to pull up the auto paid PDI. Do an adjust, add any fluids in the parts section and submit with notes...
Forum - 02/05/2018
If I'm understanding Added Operations correctly, and I'm responding to verify my understanding of this as well, you would add a line but you don't need added operation approvals because the line is still addressing the 1 concern. Please wait...
Electronic Exchange Administrative Allowance Limit - 02/02/2018
... electronic exchanges limited to just one? We had to replace 2 displays. I used labor operation 3423420 and for both of them since there's not a labor operation for the different seats. I submitted a claim for GM Authorization approval...
Forum - 03/05/2018
Since the bullentin calls for flushing and draining fluid for transmission, i think i would use the op code to replace transmission pan(8462930) and have service manager sign off for closest to op code.
PQC contact center required to call prior to assembly replacement? - 03/26/2018
Per 16-na-338 -Global Warranty Management (GWM) will identify associated Labor Operations that require PQC contact on the “Items Not Allowed” tab under Analyze Warranty/View Service Agent Profile. Scroll to the right to view effective dates...
Forum - 04/26/2018
Check out bulletin 04-00-89-015 Warranty Administration - Required Operating Procedures. In the comments field to the right of Added Operations and Warranty on Dealer-Owned Inventory, it has what is required. Hope this helps!
WARRANTY ADM. - 05/10/2018
If we have a leaking camshaft cover gasket is it covered under powertrain? The cover is a powertrain covered item. There is no op for gasket alone. We would use cover op.
Forum - 11/28/2018
How does a tech know if labor op has diag time. We had a wire shorted under console labor op 5430902 pays .5 no diag. Our first clock time was to install 5 in line fuses to determine what component was causing the fuse to blow. Since no diag listed our...
Forum - 10/03/2018
Personally, I would refrain from using a CCND op code for a leak analysis with no problem found. Odds are the vehicle will be back then you will have a repeat repair on your hands. That being said... I think you might be able to use an op code...
Forum - 05/18/2018
I would probably ask my DMA about the recalls, they (recalls) can be manually closed, but I'm not sure of the process. I think they need more options for labor operations in some cases to help with these weird situations.
Forum - 07/09/2018
TO RETRIEVE A LOST SPS PROGRAMMING CODE: *Go to the computer used to program the vehicle and open up TIS. *Open up Service Programming System. *Start SPS *Go to settings. *Go to warranty claim code tab - the history of your...
Forum - 06/05/2018
While reviewing the June release of the Powertrain Coverage Code Table I came across several CCND labor operations. It appears as though the following CCND labor operations have been included in the Powertrain Coverage Code Table for the past couple of...
Forum - 06/12/2018
I am trying to use labor operation 8421160, like what the warranty job aid says to use. There are only 2 options, that one and 8421162. It is on a 2015 Chevy Silverado 4WD
Forum - 08/24/2018
I know that it goes by the date that the RO was opened. Not the repair (when the tech actually repaired/clocked) I had a ticket that the tech did not finish a repair until 3 days into the next month due to waiting on parts. By the time that he finished...
Forum - 08/28/2018
Select preface, Maintenance programs, new vehicle & cpo labor op codes(us). That will bring up the op codes and pricing list. Hope this helps.
Forum - 07/24/2018
I don't see that the labor operation within the 2018 Malibu LTG allows additional time for an alignment. If an alignment is necessary with the performance of the repair, may consider submitting a Labor Time Request for Review Form (found within...
Parts amount excessive when there's only one part? - 08/23/2019
... I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and they said it's because this is a system limited labor operation. What does that mean? ...
Forum - 05/22/2019
It has always been to my understanding, that diag for most labor operations (apart from electrical diag) is included in the standard base repair time. Now when it comes to labor operations that call for electrical diag, I always thought it was because...
Forum - 05/29/2019
Could it be a Misbuild situation? That may be another option to look into. I got a car in, years ago, with 3 painted door handles and 1 chrome! I used the misbuild option, as it was clearly not transportation damage
Lower Control Arm Weld-A182202370 - 05/29/2019
Hello Everyone!How is everyone processing their claims for this recall? We have about 20 open job cards with this recall. Since there is a stop sell on the vehicle am I able to close out the recall to get the job card closed or should I leave...
Forum - 03/26/2019
Recall opcodes are one and done. I'm still a little gray on what is 12 and what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages...
Transportation Damage- Roof Replacement - 03/14/2019
I have a old body 2019 silverado, with transportation damage on almost the entire roof of the truck. Our body shop is telling me they need to replace the roof panel but there is no labor op to replace the roof panel in the LTG. Curious is anyone knows...
Transmission Srv Learn Procedure - 02/27/2019
Hi allHoping someone can help me out here. I have a tech who performed a transmission relearn/reset the transmisson adaptive functions. There is a bulletin for the 8 speeds but I can't find anything for the 6 speeds. The system is not accepting the labor...
Determining a Pyramid Repair - 12/20/2018
... be, but I can't figure out how it would be considered pyramding unless it's based on the labor operation only. We had to replace the right front carpet and the left front carpet. Since I didn't see a "both" labor operation and one didn't...
2019 AUTHORIZATION UPDATES - 01/23/2019
... update it states " The authorization requirement for Customer Concern Not Duplicated labor operations has been removed". But the email I received from GM (reference number GCUS-9-7168) states " Service manager approval PRIOR to submission...
When we claim for Optikleen that was added during the PDI, we simply go into the paid claim using "view by job card" and A----- (last 5 of VIN) to pull up the auto paid PDI. Do an adjust, add any fluids in the parts section and submit with notes...
Forum - 02/05/2018
If I'm understanding Added Operations correctly, and I'm responding to verify my understanding of this as well, you would add a line but you don't need added operation approvals because the line is still addressing the 1 concern. Please wait...
Electronic Exchange Administrative Allowance Limit - 02/02/2018
... electronic exchanges limited to just one? We had to replace 2 displays. I used labor operation 3423420 and for both of them since there's not a labor operation for the different seats. I submitted a claim for GM Authorization approval...
Forum - 03/05/2018
Since the bullentin calls for flushing and draining fluid for transmission, i think i would use the op code to replace transmission pan(8462930) and have service manager sign off for closest to op code.
PQC contact center required to call prior to assembly replacement? - 03/26/2018
Per 16-na-338 -Global Warranty Management (GWM) will identify associated Labor Operations that require PQC contact on the “Items Not Allowed” tab under Analyze Warranty/View Service Agent Profile. Scroll to the right to view effective dates...
Forum - 04/26/2018
Check out bulletin 04-00-89-015 Warranty Administration - Required Operating Procedures. In the comments field to the right of Added Operations and Warranty on Dealer-Owned Inventory, it has what is required. Hope this helps!
WARRANTY ADM. - 05/10/2018
If we have a leaking camshaft cover gasket is it covered under powertrain? The cover is a powertrain covered item. There is no op for gasket alone. We would use cover op.
Forum - 11/28/2018
How does a tech know if labor op has diag time. We had a wire shorted under console labor op 5430902 pays .5 no diag. Our first clock time was to install 5 in line fuses to determine what component was causing the fuse to blow. Since no diag listed our...
Forum - 10/03/2018
Personally, I would refrain from using a CCND op code for a leak analysis with no problem found. Odds are the vehicle will be back then you will have a repeat repair on your hands. That being said... I think you might be able to use an op code...
Forum - 05/18/2018
I would probably ask my DMA about the recalls, they (recalls) can be manually closed, but I'm not sure of the process. I think they need more options for labor operations in some cases to help with these weird situations.
Forum - 07/09/2018
TO RETRIEVE A LOST SPS PROGRAMMING CODE: *Go to the computer used to program the vehicle and open up TIS. *Open up Service Programming System. *Start SPS *Go to settings. *Go to warranty claim code tab - the history of your...
Forum - 06/05/2018
While reviewing the June release of the Powertrain Coverage Code Table I came across several CCND labor operations. It appears as though the following CCND labor operations have been included in the Powertrain Coverage Code Table for the past couple of...
Forum - 06/12/2018
I am trying to use labor operation 8421160, like what the warranty job aid says to use. There are only 2 options, that one and 8421162. It is on a 2015 Chevy Silverado 4WD
Forum - 08/24/2018
I know that it goes by the date that the RO was opened. Not the repair (when the tech actually repaired/clocked) I had a ticket that the tech did not finish a repair until 3 days into the next month due to waiting on parts. By the time that he finished...
Forum - 08/28/2018
Select preface, Maintenance programs, new vehicle & cpo labor op codes(us). That will bring up the op codes and pricing list. Hope this helps.
Forum - 07/24/2018
I don't see that the labor operation within the 2018 Malibu LTG allows additional time for an alignment. If an alignment is necessary with the performance of the repair, may consider submitting a Labor Time Request for Review Form (found within...
Parts amount excessive when there's only one part? - 08/23/2019
... I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and they said it's because this is a system limited labor operation. What does that mean? ...
Forum - 05/22/2019
It has always been to my understanding, that diag for most labor operations (apart from electrical diag) is included in the standard base repair time. Now when it comes to labor operations that call for electrical diag, I always thought it was because...
Forum - 05/29/2019
Could it be a Misbuild situation? That may be another option to look into. I got a car in, years ago, with 3 painted door handles and 1 chrome! I used the misbuild option, as it was clearly not transportation damage
Lower Control Arm Weld-A182202370 - 05/29/2019
Hello Everyone!How is everyone processing their claims for this recall? We have about 20 open job cards with this recall. Since there is a stop sell on the vehicle am I able to close out the recall to get the job card closed or should I leave...
Forum - 03/26/2019
Recall opcodes are one and done. I'm still a little gray on what is 12 and what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages...
Transportation Damage- Roof Replacement - 03/14/2019
I have a old body 2019 silverado, with transportation damage on almost the entire roof of the truck. Our body shop is telling me they need to replace the roof panel but there is no labor op to replace the roof panel in the LTG. Curious is anyone knows...
Transmission Srv Learn Procedure - 02/27/2019
Hi allHoping someone can help me out here. I have a tech who performed a transmission relearn/reset the transmisson adaptive functions. There is a bulletin for the 8 speeds but I can't find anything for the 6 speeds. The system is not accepting the labor...
Determining a Pyramid Repair - 12/20/2018
... be, but I can't figure out how it would be considered pyramding unless it's based on the labor operation only. We had to replace the right front carpet and the left front carpet. Since I didn't see a "both" labor operation and one didn't...
2019 AUTHORIZATION UPDATES - 01/23/2019
... update it states " The authorization requirement for Customer Concern Not Duplicated labor operations has been removed". But the email I received from GM (reference number GCUS-9-7168) states " Service manager approval PRIOR to submission...
Forum - 04/10/2020
Ok. So i just typed in N192261050 in the search bar in global . In the Feb. 4,2020 article it states to claim the 0.3 labor hrs. for your first op code and 0.2 labor hrs. for your 2nd op code.
oil leak (10 seals/gaskets!) - 05/07/2020
Having a hard time locating an appropriate Op code. Tech had an "oil pan to be leaking due to insufficient sealing." "removed and resealed oil pan"10 seals or gaskets replaced, various bolts and sealant. 6 separate clock punches totaling...
What Would You Do - 01/20 - 01/03/2020
... September 13 the customer brought their vehicle to the service department with a steering wheel inoperative concern. The technician found no function the right-side controls and only cruise control function on the left side. The technician checked power...
Forum - 01/17/2020
Actually you use the empowerment portal to submit for restricted CPO labor operations. (which could be DMA routed I guess) kturner, my rule of thumb is, if I check the restricted opcode list and I don't see the opcode that the TSB lists, I submit it. Haven't...
Forum - 02/18/2020
Your DMS system should have an op code set-up to track these, or you may not get proper accounting of the use. Our admin put an op in our miscellaneous section to add the credit to the ticket, that gm could track redemption with.
RENTAL WITH CCND? - 03/02/2020
Can I claim a rental with a CCND labor op? They kept the vehicle overnight to test it again in the morning but did not find anything wrong. There were no repairs needed on the vehicle. Or is there another labor op that can be used for a rental without...
Forum - 03/02/2020
You may elect to claim a one-day rental with a CCND operation, or submit the one-day rental expense using labor operation 0600008 (one-day rental when no warranty repair is performed). Bulletin 07-00-89-037
Forum - 10/16/2019
Open a new job card. You will need the original paid receipt to put with your job card. Refer to the special policy to be reimbursed. It will give you an op code to use for the reimbusement. Write the customer the check for the paid amount and keep ...
Fastener Failure - 10/16/2019
I'm not sure what labor operation I would use when a fastener is the failure of a component. Example: roof rack threaded inserts(in the roof panel) are stripped out and allowing water to intrude inside the vehicle. Quite labor intensive-headliner lowered,...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Tires Replacement - 10/07/2019
So I have a claim for tire replacement using labor op 8060480 it was rejected stating that it needs to be GM Authorized. I just submitted another claim with the same labor op and didn't need to GM Authorize...the first claim was only for 1 tire...
Forum - 10/10/2019
Did you have to partially remove factory primer? If not you may have to use the partial finish labor op. I have ran into this problem lately. Depending on the size of repair, I have had to use the partial refinish labor op. Ho...
Forum - 11/14/2019
So if there is only 1 labor op, with different times for each side, is it submitted together? I have a repair that generated from following bulletin 18-na-183. The procedure that had the special labor op, did not correct concern and we had to replace...
Forum - 10/16/2019
Without doing a great deal of research I'd probably look up the operation code for the module that he recalibrated. Use that as the closest labor operation, should pay straight time based on actual punch time and it should be less than module replace...
BULLETIN 18NA323 - 10/18/2019
Does anyone know what is the proper way to submit for this bulletin. It states to replace both Main and Aux batteries if they failed. Is the advisor suppose to open two different lines since it has a labor op for each battery or can it be submitted in...
Paint Blend Time - 10/23/2019
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending. For example, if the paint defect is in the fender and the fender needed a full color/clear coat paint repair,...
Emissions Failures - 01/28/2020
The 2020 model year LTG for the Cadillac CT4/CT5 and Chevrolet Corvette contain labor operations that end with an E (Emissions). There are two prerequisites to using the “E” labor operation numbers; the MIL or SES light must have been on and...
When Not to Add a Warranty Line - 07/30/2019
... it is possible that approval for excessive parts will be required as well, depending on the labor operation and part cost. If a part fails upon installation in a customer pay repair situation, a line is added to submit for warranty reimbursement as a...
Cadillac Moments Goodwill Tool - 05/29/2019
The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum for retail...
Maxis App - 09/24/2019
... Action Management. The tools located within the app can provide a list of your customers that have open field actions. Tip: Use the tool as a BDC activity to contact customers to come in for the performance of the open campaign....
Warranty Claim Code - 12/19/2018
... for a list of the first two digits of the WCC, control module description, and corresponding labor operation. This is an effective tool to confirm that the WCC, labor operation, and component being programmed all correspond. As a reminder, programming...
Electrical Diagnosis - 01/21/2019
... 18-NA-263, but the focus is meant to be on the word “electrical.” Every labor operation that allows for electrical diagnosis time will have this as the description: Diagnosis Time (US/Canada only) - You may claim up to the allowable...
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
... of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers open account. The direct payment to the dealer will be displayed on the statement as follows: RVDC...
Reimbursement - 11/25/2020
Customers have two options when it comes to submitting reimbursement requests for product field actions. A request may be submitted with the dealer or it may be sent to GM directly. Due to a GM backlog of requests, it is recommended that the requests...
NADA 2021 - 11/25/2020
The National Automobile Dealers Association has opted to transition the annual convention to completely virtual. The show had been scheduled in New Orleans, LA in January, but due to uncertainty surrounding the pandemic convention organizers have opted...
Ok. So i just typed in N192261050 in the search bar in global . In the Feb. 4,2020 article it states to claim the 0.3 labor hrs. for your first op code and 0.2 labor hrs. for your 2nd op code.
oil leak (10 seals/gaskets!) - 05/07/2020
Having a hard time locating an appropriate Op code. Tech had an "oil pan to be leaking due to insufficient sealing." "removed and resealed oil pan"10 seals or gaskets replaced, various bolts and sealant. 6 separate clock punches totaling...
What Would You Do - 01/20 - 01/03/2020
... September 13 the customer brought their vehicle to the service department with a steering wheel inoperative concern. The technician found no function the right-side controls and only cruise control function on the left side. The technician checked power...
Forum - 01/17/2020
Actually you use the empowerment portal to submit for restricted CPO labor operations. (which could be DMA routed I guess) kturner, my rule of thumb is, if I check the restricted opcode list and I don't see the opcode that the TSB lists, I submit it. Haven't...
Forum - 02/18/2020
Your DMS system should have an op code set-up to track these, or you may not get proper accounting of the use. Our admin put an op in our miscellaneous section to add the credit to the ticket, that gm could track redemption with.
RENTAL WITH CCND? - 03/02/2020
Can I claim a rental with a CCND labor op? They kept the vehicle overnight to test it again in the morning but did not find anything wrong. There were no repairs needed on the vehicle. Or is there another labor op that can be used for a rental without...
Forum - 03/02/2020
You may elect to claim a one-day rental with a CCND operation, or submit the one-day rental expense using labor operation 0600008 (one-day rental when no warranty repair is performed). Bulletin 07-00-89-037
Forum - 10/16/2019
Open a new job card. You will need the original paid receipt to put with your job card. Refer to the special policy to be reimbursed. It will give you an op code to use for the reimbusement. Write the customer the check for the paid amount and keep ...
Fastener Failure - 10/16/2019
I'm not sure what labor operation I would use when a fastener is the failure of a component. Example: roof rack threaded inserts(in the roof panel) are stripped out and allowing water to intrude inside the vehicle. Quite labor intensive-headliner lowered,...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Tires Replacement - 10/07/2019
So I have a claim for tire replacement using labor op 8060480 it was rejected stating that it needs to be GM Authorized. I just submitted another claim with the same labor op and didn't need to GM Authorize...the first claim was only for 1 tire...
Forum - 10/10/2019
Did you have to partially remove factory primer? If not you may have to use the partial finish labor op. I have ran into this problem lately. Depending on the size of repair, I have had to use the partial refinish labor op. Ho...
Forum - 11/14/2019
So if there is only 1 labor op, with different times for each side, is it submitted together? I have a repair that generated from following bulletin 18-na-183. The procedure that had the special labor op, did not correct concern and we had to replace...
Forum - 10/16/2019
Without doing a great deal of research I'd probably look up the operation code for the module that he recalibrated. Use that as the closest labor operation, should pay straight time based on actual punch time and it should be less than module replace...
BULLETIN 18NA323 - 10/18/2019
Does anyone know what is the proper way to submit for this bulletin. It states to replace both Main and Aux batteries if they failed. Is the advisor suppose to open two different lines since it has a labor op for each battery or can it be submitted in...
Paint Blend Time - 10/23/2019
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending. For example, if the paint defect is in the fender and the fender needed a full color/clear coat paint repair,...
Emissions Failures - 01/28/2020
The 2020 model year LTG for the Cadillac CT4/CT5 and Chevrolet Corvette contain labor operations that end with an E (Emissions). There are two prerequisites to using the “E” labor operation numbers; the MIL or SES light must have been on and...
When Not to Add a Warranty Line - 07/30/2019
... it is possible that approval for excessive parts will be required as well, depending on the labor operation and part cost. If a part fails upon installation in a customer pay repair situation, a line is added to submit for warranty reimbursement as a...
Cadillac Moments Goodwill Tool - 05/29/2019
The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum for retail...
Maxis App - 09/24/2019
... Action Management. The tools located within the app can provide a list of your customers that have open field actions. Tip: Use the tool as a BDC activity to contact customers to come in for the performance of the open campaign....
Warranty Claim Code - 12/19/2018
... for a list of the first two digits of the WCC, control module description, and corresponding labor operation. This is an effective tool to confirm that the WCC, labor operation, and component being programmed all correspond. As a reminder, programming...
Electrical Diagnosis - 01/21/2019
... 18-NA-263, but the focus is meant to be on the word “electrical.” Every labor operation that allows for electrical diagnosis time will have this as the description: Diagnosis Time (US/Canada only) - You may claim up to the allowable...
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
... of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers open account. The direct payment to the dealer will be displayed on the statement as follows: RVDC...
Reimbursement - 11/25/2020
Customers have two options when it comes to submitting reimbursement requests for product field actions. A request may be submitted with the dealer or it may be sent to GM directly. Due to a GM backlog of requests, it is recommended that the requests...
NADA 2021 - 11/25/2020
The National Automobile Dealers Association has opted to transition the annual convention to completely virtual. The show had been scheduled in New Orleans, LA in January, but due to uncertainty surrounding the pandemic convention organizers have opted...
Medium Duty Labor Rate Increase - 03/22/2021
... only applies to warranty payments on medium-duty vehicles. The rate increase applies to both non-Option C and Option C dealers. ...
Certified Service Private Offer - 06/29/2021
... in June and July. Owners that spend $200 or more before taxes can receive $50 off (use labor operation 0602121) and owners that spend $100 up to $199.99 before taxes can receive $25 off (use labor operation 0602131). Submit claims with transaction type...
Tire Transactions - What is Not Covered - 05/26/2021
... installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands. Different types of tires will experience different rates of wear, resulting from all...
Immediate Field Action Closure - 08/30/2021
... field action repairs and is unable to report delivery due to the field action still displaying open in IVH. Dealers that submit claims live via GWM or via their DMS (Interactive Mode) the Required Field Action will immediately transition from Open to...
Canadian Vehicles - 07/27/2021
... have been added and a section title has been revised. The section title “Canadian Vehicles Operating in the US” has been updated to “GM Vehicles Built for and Sold in Canada Now Permanently Operating the US”. Refer to Bulletin...
End of Year Schedule Clean Up - 11/25/2020
2021 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
End of Year - 10/27/2020
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Published Base Time Does Not Require Clock Time - 08/29/2023
... technicians to focus on timely repairs. This effort is designed to help attract and retain top talent in GM dealer service departments. The announcement also highlighted the situations where the technician must have a clock time: Claims utilizing...
Chevrolet EV Dealers - 06/27/2023
... The reviews will document three primary areas of compliance: required EV chargers are onsite and operational, required EV service equipment is onsite and operational, and required EV tooling is onsite. ...
Robotaxis - 05/23/2023
... date. The initial deployments in those cities represent the first step to launching driverless operations with no safety driver in the car. Cruise currently operates commercial driverless robotaxi service in Austin, TX as well as San Francisco, CA....
Job Card Date - 04/25/2023
... Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the job card Open Date. Reference GWM Prepare and Submit Transactions...
General Services Administration - 01/24/2023
... to the agency offices will receive vehicles for courtesy delivery, unless they have selected to opt out of the program. The dealerships will receive status reports via their GM Exchange Mailbox showing incoming vehicles. The vehicles will be identified...
Powertrain Coverage Code - 01/04/2023
In 2016 and newer Labor Time Guide editions powertrain covered labor operations now display “Coverage Code: Powertrain P”. When the coverage only applies to a diesel vehicle, that will be specific with the appropriate labor operation as “Coverage...
Straight Time Reminder - 02/28/2023
... be clocked separately from the straight time clock time (Note: in some instances, the ST labor operation will include variable diagnosis). You may not claim OLH if there is only one clock time on the job card. Service management must sign, date, time,...
Buyouts - 03/23/2023
Many GM salaried workers have been given the opportunity to accept a voluntary buyout. The opportunity has provided many individuals with a chance to switch careers, take their talents elsewhere or even retire. GM wants to accelerate attrition and achieve...
End of Year - 12/01/2021
2022 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Reject of the Month - November 2021 - 10/26/2021
A warranty transaction was submitted for a Repair Group 40 – Engine Propulsion based repair on a 2021 GMC Sierra with just over 17,000 miles. The 3 C’s stated the following: Concern: Check engine light is on, has ticking present in...
Assembly Details in EPC - 08/30/2021
... and the part number associated with the assembly. Right click on the part number to bring up a popup window to click the “Part Detail Information” option. On the “Part Detail Information” option, click on the “View Additional...
Incorrect TPM's Installed - 09/27/2016
Accessory (Limited Production Option-Dealer Installed) Wheels for 2017 Cadillac XT5 and GMC Acadia vehicles are shipped from the ADI with the Tire Pressure Monitors installed. The ADI is responsible for ensuring that the correct TPM's (XL8 - 433...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
... in IVH for this warranty to be implemented. Submit a transaction in Global Warranty using the appropriate labor operation from the Labor Time Guide. The labor operations can be found in the General Information section of the LTG within Dealer Installed...
GM App - 06/27/2016
... app this summer that will allow its vehicle owners to check if their vehicle is subject to any open recalls. If there are any open recalls affecting the vehicle, the app directs the user to their preferred dealership to inquire about repairs. While the...
Maintenance Letter - 03/21/2017
GM has added an additional $50 value option to the current $100 Maintenance Letter offering. Both options will now be emailed to the customer rather than sent via USPS. The customer is required to surrender the Maintenance Letter upon redemption at the...
Reject of the Month - 03/21/2017
... submitted a transaction for a transmission overhaul/ repair using the “deepest” labor operation, the second clutch plate. The customer’s concern was that the vehicle would not move in any gear. The technician did not find any codes...
PQC Contact Requirements - 02/17/2017
Any active transmission or engine replacement labor operation restrictions are identified in GWM within the Items Not Allowed tab on the Service Agent Detail screen within the Analyze Warranty tab. Scroll to the right to view the Start and Termination...
Associated Accessories - 08/22/2017
... provides instruction to replace the complete assembly. Select one of the following labor operations based on the actual labor time associated with the accessory repair or replacement: Labor operation 0602608 – actual labor time is up to...
... only applies to warranty payments on medium-duty vehicles. The rate increase applies to both non-Option C and Option C dealers. ...
Certified Service Private Offer - 06/29/2021
... in June and July. Owners that spend $200 or more before taxes can receive $50 off (use labor operation 0602121) and owners that spend $100 up to $199.99 before taxes can receive $25 off (use labor operation 0602131). Submit claims with transaction type...
Tire Transactions - What is Not Covered - 05/26/2021
... installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands. Different types of tires will experience different rates of wear, resulting from all...
Immediate Field Action Closure - 08/30/2021
... field action repairs and is unable to report delivery due to the field action still displaying open in IVH. Dealers that submit claims live via GWM or via their DMS (Interactive Mode) the Required Field Action will immediately transition from Open to...
Canadian Vehicles - 07/27/2021
... have been added and a section title has been revised. The section title “Canadian Vehicles Operating in the US” has been updated to “GM Vehicles Built for and Sold in Canada Now Permanently Operating the US”. Refer to Bulletin...
End of Year Schedule Clean Up - 11/25/2020
2021 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
End of Year - 10/27/2020
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Published Base Time Does Not Require Clock Time - 08/29/2023
... technicians to focus on timely repairs. This effort is designed to help attract and retain top talent in GM dealer service departments. The announcement also highlighted the situations where the technician must have a clock time: Claims utilizing...
Chevrolet EV Dealers - 06/27/2023
... The reviews will document three primary areas of compliance: required EV chargers are onsite and operational, required EV service equipment is onsite and operational, and required EV tooling is onsite. ...
Robotaxis - 05/23/2023
... date. The initial deployments in those cities represent the first step to launching driverless operations with no safety driver in the car. Cruise currently operates commercial driverless robotaxi service in Austin, TX as well as San Francisco, CA....
Job Card Date - 04/25/2023
... Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the job card Open Date. Reference GWM Prepare and Submit Transactions...
General Services Administration - 01/24/2023
... to the agency offices will receive vehicles for courtesy delivery, unless they have selected to opt out of the program. The dealerships will receive status reports via their GM Exchange Mailbox showing incoming vehicles. The vehicles will be identified...
Powertrain Coverage Code - 01/04/2023
In 2016 and newer Labor Time Guide editions powertrain covered labor operations now display “Coverage Code: Powertrain P”. When the coverage only applies to a diesel vehicle, that will be specific with the appropriate labor operation as “Coverage...
Straight Time Reminder - 02/28/2023
... be clocked separately from the straight time clock time (Note: in some instances, the ST labor operation will include variable diagnosis). You may not claim OLH if there is only one clock time on the job card. Service management must sign, date, time,...
Buyouts - 03/23/2023
Many GM salaried workers have been given the opportunity to accept a voluntary buyout. The opportunity has provided many individuals with a chance to switch careers, take their talents elsewhere or even retire. GM wants to accelerate attrition and achieve...
End of Year - 12/01/2021
2022 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Reject of the Month - November 2021 - 10/26/2021
A warranty transaction was submitted for a Repair Group 40 – Engine Propulsion based repair on a 2021 GMC Sierra with just over 17,000 miles. The 3 C’s stated the following: Concern: Check engine light is on, has ticking present in...
Assembly Details in EPC - 08/30/2021
... and the part number associated with the assembly. Right click on the part number to bring up a popup window to click the “Part Detail Information” option. On the “Part Detail Information” option, click on the “View Additional...
Incorrect TPM's Installed - 09/27/2016
Accessory (Limited Production Option-Dealer Installed) Wheels for 2017 Cadillac XT5 and GMC Acadia vehicles are shipped from the ADI with the Tire Pressure Monitors installed. The ADI is responsible for ensuring that the correct TPM's (XL8 - 433...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
... in IVH for this warranty to be implemented. Submit a transaction in Global Warranty using the appropriate labor operation from the Labor Time Guide. The labor operations can be found in the General Information section of the LTG within Dealer Installed...
GM App - 06/27/2016
... app this summer that will allow its vehicle owners to check if their vehicle is subject to any open recalls. If there are any open recalls affecting the vehicle, the app directs the user to their preferred dealership to inquire about repairs. While the...
Maintenance Letter - 03/21/2017
GM has added an additional $50 value option to the current $100 Maintenance Letter offering. Both options will now be emailed to the customer rather than sent via USPS. The customer is required to surrender the Maintenance Letter upon redemption at the...
Reject of the Month - 03/21/2017
... submitted a transaction for a transmission overhaul/ repair using the “deepest” labor operation, the second clutch plate. The customer’s concern was that the vehicle would not move in any gear. The technician did not find any codes...
PQC Contact Requirements - 02/17/2017
Any active transmission or engine replacement labor operation restrictions are identified in GWM within the Items Not Allowed tab on the Service Agent Detail screen within the Analyze Warranty tab. Scroll to the right to view the Start and Termination...
Associated Accessories - 08/22/2017
... provides instruction to replace the complete assembly. Select one of the following labor operations based on the actual labor time associated with the accessory repair or replacement: Labor operation 0602608 – actual labor time is up to...
Missing Literature - 08/22/2017
... incorrect, not in the correct language or print issue, must be submitted for payment using labor operation 0500070. The labor operation is also used for transportation transactions when the owner’s manual or glove box literature portfolio is missing...
2018 PQC Contact Requirements - 01/22/2018
GM Warranty Operations issued notifications via email in late December 2017 notifying affected dealers of 2018 PQC contact requirements prior to engine and/or transmission assembly replacements. To view current restrictions, access the Service Agent Profile...
Certified Pre-Owned Resource Center - 02/20/2018
A new app has been created to be a one-stop resource for information on both the Chevrolet Buick GMC Certified Pre-Owned and Cadillac Certified Pre-Owned vehicle programs. The app is titled Certified Pre-Owned Resource Center. Once the app is opened,...
Reject of the Month - Module Reprogramming - 02/20/2018
... cleared the DTC, and retested the system. The warranty administrator selected the appropriate reprogramming labor operation from the Programming and Setup section of the Labor Time Guide. The transaction was submitted and subsequently rejected...
Reference Number - 12/21/2017
Recall 16185 (No Start or Loss of Propulsion) contains several different repair labor operations based on the correction performed and the IVH Reference Number. The Service Procedure section states that the vehicle manufacture date must be checked to...
Job Card Dates - 12/21/2017
... Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the Job Card Open Date. GWM Article 3.4.2 ...
Associated Accessories - 05/22/2018
... of the GWM transaction. Reimbursement of labor is accomplished using one of the following appropriate labor operations: Labor operation 0602608: Actual labor time is up to 0.3 hr Labor operation 0602708: Actual labor time is 0.4 hr to 0.6 hr Labor operation...
Non-GM Engine Calibrations - 03/26/2018
... model year, and to remove all turbocharged 4 cylinder engines. All claims submitted with labor operation 0600014, Suspected Tampering or Vehicle Modifications, must be routed to the WSC for review. Service management must be involved in situations that...
End of Year Claims Clean-Up - 10/24/2018
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Cadillac ELR - 01/10/2014
... most technologically advanced vehicle to come from Cadillac, providing the dealer network with an opportunity to go after a new target customer. In order to handle this new customer base, GM is providing Cadillac dealers with a complete suite of training...
Bed Liner - 09/03/2015
A spray in bed liner is optional on certain vehicles equipped with RPO CGN for the spray-in bed liner. While the spray-in liner is covered under the terms of the New Vehicle Limited Warranty, restoring the luster or shine is considered a maintenance item....
Trail Boss Edition - 06/30/2015
... also tires for RPO RGO that are installed by the dealer. To process a warranty claim, use labor operation 0590032 for PDI dealer installed factory invoiced options for 1.0 hour labor. To claim this time the vehicle build must show RPO code PCZ, which...
Automatic Transmission Oil Cooler Flow - 06/30/2015
All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the TCM and...
Suspected Tampering or Vehicle Modification - 03/26/2015
Bulletin 09-00-89-016D has been updated to include the 2015-2016 model years. The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership...
Bulletin 04-00-89-015J: - 03/26/2015
The Required Operating Procedures bulletin was revised in early March. The revisions were made to add the 2016 model year and clarify requirements service management authorization regarding diagnostic time in section 2, identify acceptable technician...
Accessory Power Outlet and Trailer Lighting Fuse Replacement: - 10/02/2015
When it is found that the APO or trailer lighting systems are inoperative due to an open fuse, and a problem cannot be identified with the vehicle, it is reasonable to suspect that something the customer may have plugged in may have caused the fuse to...
Ban on Self-Driving Cars - 01/11/2016
... calling for restricted use of self-driving cars on the roads in the state. Regulators are also proposing an outright ban on driverless cars that travel with no humans on board. Under the proposal by the California Department of Motor Vehicles, all autonomous...
APO and Trailer Lighting Reminder - 12/01/2015
... to the service department with either the Accessory Power Outlet or Trailer Lighting systems inoperative due to an open fuse, and a problem is not identified with the vehicle, it is reasonable to suspect that something the customer may have plugged into...
June 2011 Recall Update - 06/08/2011
... 1% of involved vehicles will require replacement. The recall bulletin has been updated to include labour time for a wheel alignment, the addition of the customer letter and a new part number for the intermediate steering shaft.Customer Satisfaction Recall...
Gear Up for Spring - 03/10/2011
With spring on its way for most of the nation there are great opportunities to gain additional service revenue in the service department. A "Spring Spruce-Up" program can be a great complement to the winter readiness inspections that were offered in the...
Recall Vehicle Action Report - 05/12/2010
One of the many tasks service advisors are required to do during the write up process is to verify that there are no open recalls on the vehicle. This is accomplished through investigating the vehicle history in GWM to check the "Required Field Actions"...
Seat Heating and Ventilation - 05/12/2010
The heated seats on Global A architecture vehicles (2010 Camaro, LaCrosse, SRX, Equinox, Terrain) will only operate if the outside air temperature is below 50 deg. F. as measured by the outside air temperature sensor. Seat ventilation will only operate...
Headliner Wet/Water Leak from Front Sunroof Glass - 02/04/2010
... The weatherstrip/seal may have failed to retain its shape or the glass may be skewed in the roof opening which may result in a water leak that overwhelms the sunroof module water trough. After inspection the technician may either replace the front sunroof...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
... be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart is titled GM Dealer Replacement Parts Warranties for Parts Sold On/After 1/1/2013. Once opened,...
Policy Repairs and Mandatory Minimums - 11/05/2012
... The transaction would be submitted the same way a true warranty repair would be submitted; parts, labour, and net items are submitted and the customer's dollar amount paid would be entered in the Customer/Service Agent Participation Amount field. Finally,...
... incorrect, not in the correct language or print issue, must be submitted for payment using labor operation 0500070. The labor operation is also used for transportation transactions when the owner’s manual or glove box literature portfolio is missing...
2018 PQC Contact Requirements - 01/22/2018
GM Warranty Operations issued notifications via email in late December 2017 notifying affected dealers of 2018 PQC contact requirements prior to engine and/or transmission assembly replacements. To view current restrictions, access the Service Agent Profile...
Certified Pre-Owned Resource Center - 02/20/2018
A new app has been created to be a one-stop resource for information on both the Chevrolet Buick GMC Certified Pre-Owned and Cadillac Certified Pre-Owned vehicle programs. The app is titled Certified Pre-Owned Resource Center. Once the app is opened,...
Reject of the Month - Module Reprogramming - 02/20/2018
... cleared the DTC, and retested the system. The warranty administrator selected the appropriate reprogramming labor operation from the Programming and Setup section of the Labor Time Guide. The transaction was submitted and subsequently rejected...
Reference Number - 12/21/2017
Recall 16185 (No Start or Loss of Propulsion) contains several different repair labor operations based on the correction performed and the IVH Reference Number. The Service Procedure section states that the vehicle manufacture date must be checked to...
Job Card Dates - 12/21/2017
... Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the Job Card Open Date. GWM Article 3.4.2 ...
Associated Accessories - 05/22/2018
... of the GWM transaction. Reimbursement of labor is accomplished using one of the following appropriate labor operations: Labor operation 0602608: Actual labor time is up to 0.3 hr Labor operation 0602708: Actual labor time is 0.4 hr to 0.6 hr Labor operation...
Non-GM Engine Calibrations - 03/26/2018
... model year, and to remove all turbocharged 4 cylinder engines. All claims submitted with labor operation 0600014, Suspected Tampering or Vehicle Modifications, must be routed to the WSC for review. Service management must be involved in situations that...
End of Year Claims Clean-Up - 10/24/2018
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Cadillac ELR - 01/10/2014
... most technologically advanced vehicle to come from Cadillac, providing the dealer network with an opportunity to go after a new target customer. In order to handle this new customer base, GM is providing Cadillac dealers with a complete suite of training...
Bed Liner - 09/03/2015
A spray in bed liner is optional on certain vehicles equipped with RPO CGN for the spray-in bed liner. While the spray-in liner is covered under the terms of the New Vehicle Limited Warranty, restoring the luster or shine is considered a maintenance item....
Trail Boss Edition - 06/30/2015
... also tires for RPO RGO that are installed by the dealer. To process a warranty claim, use labor operation 0590032 for PDI dealer installed factory invoiced options for 1.0 hour labor. To claim this time the vehicle build must show RPO code PCZ, which...
Automatic Transmission Oil Cooler Flow - 06/30/2015
All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the TCM and...
Suspected Tampering or Vehicle Modification - 03/26/2015
Bulletin 09-00-89-016D has been updated to include the 2015-2016 model years. The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership...
Bulletin 04-00-89-015J: - 03/26/2015
The Required Operating Procedures bulletin was revised in early March. The revisions were made to add the 2016 model year and clarify requirements service management authorization regarding diagnostic time in section 2, identify acceptable technician...
Accessory Power Outlet and Trailer Lighting Fuse Replacement: - 10/02/2015
When it is found that the APO or trailer lighting systems are inoperative due to an open fuse, and a problem cannot be identified with the vehicle, it is reasonable to suspect that something the customer may have plugged in may have caused the fuse to...
Ban on Self-Driving Cars - 01/11/2016
... calling for restricted use of self-driving cars on the roads in the state. Regulators are also proposing an outright ban on driverless cars that travel with no humans on board. Under the proposal by the California Department of Motor Vehicles, all autonomous...
APO and Trailer Lighting Reminder - 12/01/2015
... to the service department with either the Accessory Power Outlet or Trailer Lighting systems inoperative due to an open fuse, and a problem is not identified with the vehicle, it is reasonable to suspect that something the customer may have plugged into...
June 2011 Recall Update - 06/08/2011
... 1% of involved vehicles will require replacement. The recall bulletin has been updated to include labour time for a wheel alignment, the addition of the customer letter and a new part number for the intermediate steering shaft.Customer Satisfaction Recall...
Gear Up for Spring - 03/10/2011
With spring on its way for most of the nation there are great opportunities to gain additional service revenue in the service department. A "Spring Spruce-Up" program can be a great complement to the winter readiness inspections that were offered in the...
Recall Vehicle Action Report - 05/12/2010
One of the many tasks service advisors are required to do during the write up process is to verify that there are no open recalls on the vehicle. This is accomplished through investigating the vehicle history in GWM to check the "Required Field Actions"...
Seat Heating and Ventilation - 05/12/2010
The heated seats on Global A architecture vehicles (2010 Camaro, LaCrosse, SRX, Equinox, Terrain) will only operate if the outside air temperature is below 50 deg. F. as measured by the outside air temperature sensor. Seat ventilation will only operate...
Headliner Wet/Water Leak from Front Sunroof Glass - 02/04/2010
... The weatherstrip/seal may have failed to retain its shape or the glass may be skewed in the roof opening which may result in a water leak that overwhelms the sunroof module water trough. After inspection the technician may either replace the front sunroof...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
... be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart is titled GM Dealer Replacement Parts Warranties for Parts Sold On/After 1/1/2013. Once opened,...
Policy Repairs and Mandatory Minimums - 11/05/2012
... The transaction would be submitted the same way a true warranty repair would be submitted; parts, labour, and net items are submitted and the customer's dollar amount paid would be entered in the Customer/Service Agent Participation Amount field. Finally,...
Customer Enthusiasm - 06/19/2013
... in by the customer. When there is no vehicle defect in material or workmanship, dealers may still opt to cover the replacement of a fuse for the customer. This situation should be handled as Customer Enthusiasm. With no issues identified with the vehicle,...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... up to 0.2 hrs, may be claimed with air conditioning repairs and is claimed in the additional time labour field. Time greater than 0.2 to find a leak is claimed in OLH, which must be separately time recorded and approved by service management. Technician...
October 2011 Recall Update - 10/14/2011
... gas engine. The recall has been updated to include revisions to the parts, service procedure and labour time sections of the bulletin for customer delivered vehicles. The service bulletin has been updated to include the statement that vehicles that have...
FlexFuel Badge Missing? - 04/13/2012
Beginning with the 2012 model year, the FlexFuel badge located on the rear of full size trucks built with the FlexFuel option has been eliminated. Instead, a FlexFuel label has been added to the driver's side window. Since this change, GM has received...
Reject of the Month - 10/08/2012
... WSC rejected the transaction requesting support for the OLH; "the actuator door replacement labour time from the LTG is 0.3 hours, justification for the incompatible parts and comments to support the failure as a warrantable issue not technician error."On...
Warranty Ranking - 01/04/2022
... that calculate a dealership’s ranking, including Excess to Geographic Group, Labor Operation Frequency and Cost, Repeat Repair, and Pyramiding Repairs. The formula assumes an “expected expense” for every labor operation that includes...
Warranty Analysis - 01/04/2022
... Analysis Reports” link include Repair Group Trend, Transaction Category Trend, Labor Operation Frequency, Service Agent Empowerment Usage, VIN Repair Count, Labor Operation Technician Search, and many more. Due to the volume of reporting...
Warranty and the Technician - 06/20/2022
... comments must support the repair performed. This information must be entered in the appropriate cause and correction fields of the warranty transaction to be displayed on all invoice copies. All technician documentation must be traceable back to the...
Greater Than 60 Days - 11/21/2022
... warranty transaction paid, if the completion date entered is greater than 60 days of the job card open date, you will get the following reject:Error: 111 Days allowed between Repair Completion and Job card date was exceeded. No service management approval...
Diagnosis Time When a Part was Ordered - 04/25/2023
... shipping. The maximum amount that can be reimbursed per job card is $100.00. If neither of those options are available, the part will have to be ordered. If the customer and the vehicle then leave the dealership, the job card must be closed. In this...
Dealer Empowerment - 04/25/2023
... reviewed this bulletin in a while, it is a worthwhile read. The bulletin covers multiple options dealers have to take care of customers and increase customer satisfaction when there has been an issue with their service experience. Many of these options...
February 2024 Recall Update - 01/29/2024
... equipped with roof-sun, glass, sliding, elec, transparent glass fixed are included in the recall population that is in effect until January 31, 2026. Safety Recall N232425220 Incorrect Weld on Rear Seat Belt Anchorage: Approximately 44 vehicles are included...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... the PDI form and the job card created must be retained in the service history file with a copy in the sales file/jacket for a minimum of 24 months. All recalls must be completed prior to new vehicle delivery. The PDI allowance is calculated by multiplying...
Incompatible Part - 06/23/2020
... is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create a new transaction with a new labor...
Important Bulletin Updates - 03/27/2020
Bulletin 04-00-89-015U - The Required Operating Procedures bulletin has been updated to include the 2020 model year. The revision also contains text updates as well as removing the article numbers associated with Service Policies & Procedures references....
Dealer Empowerment Update - 07/27/2021
... we published a Dealer Empowerment article based on the same bulletin stating “This labor operation is not available for vehicles less than 3 months or 3,000 miles without pre-approval through the Dealer Aftersales Empowerment app in GlobalConnect.”...
Paint Blending/Tinting - 06/29/2021
... will need to be added to the job card to address blending into the hood and the door. The labor operations must be the color/clear coat option and most of the time the partial color/clear coat labor operations are the logical choice. The claim would...
Claim Pre-Approval Request Form - 01/21/2019
The Claim Pre-Approval Request Form has undergone a few upgrades, including new check box options, as well as ensuring policy related requests take precedence over the other category options. The newly added check boxes include: Policy on vehicle...
Diagnostic Time Self Review - 01/03/2020
... and must be supported by technician documentation in the 3 C’s. Just because the labor operation allows up to an hour of diagnostic time doesn’t mean that the documentation supports it. Global Warranty Management provides you with the...
Reject of the Month - 10/23/2019
... odometer, reported that the vehicle display was reporting that the SD card was not functioning properly. The technician found that it was necessary to initialize the SD card every time the vehicle was started. It was determined that the SD card...
Forum - 01/03/2020
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending. For example, if the paint defect is in the fender and the fender needed a full color/clear coat paint repair,...
Forum - 10/10/2019
As Brenda mentioned, depending on the size of the issue, it may be necessary to use a "partial" vs a "full" labor operation. Although the liftgate labor operation correlates with the damage area code (52). Take a look at Document ID 2965426 for helpful...
What Would You Do - 02/20 - 01/29/2020
... ZREG, and ZSCT. The customer was aware that their vehicle’s title was branded, but was hopeful that the converter would be a covered component. The repairing technician determined that part number 25197217 Manifold Assembly-Exhaust (with 3...
Forum - 01/10/2020
Hi kturner! Since the bulletin states B2B coverage, recommend selecting a corresponding labor operation from the LTG (rather than the bulletin specific labor operation). Confirm that the operation is covered by CPO and if it is, submit for payment.&n...
Forum - 04/09/2019
Hi cfisk123! The Special Program Labor Operations Reference Card lists all of the maintenance programs including the terms associated with the program, labor operation(s), and reimbursement. The card is found within the Resources tab of the Warranty Community....
... in by the customer. When there is no vehicle defect in material or workmanship, dealers may still opt to cover the replacement of a fuse for the customer. This situation should be handled as Customer Enthusiasm. With no issues identified with the vehicle,...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... up to 0.2 hrs, may be claimed with air conditioning repairs and is claimed in the additional time labour field. Time greater than 0.2 to find a leak is claimed in OLH, which must be separately time recorded and approved by service management. Technician...
October 2011 Recall Update - 10/14/2011
... gas engine. The recall has been updated to include revisions to the parts, service procedure and labour time sections of the bulletin for customer delivered vehicles. The service bulletin has been updated to include the statement that vehicles that have...
FlexFuel Badge Missing? - 04/13/2012
Beginning with the 2012 model year, the FlexFuel badge located on the rear of full size trucks built with the FlexFuel option has been eliminated. Instead, a FlexFuel label has been added to the driver's side window. Since this change, GM has received...
Reject of the Month - 10/08/2012
... WSC rejected the transaction requesting support for the OLH; "the actuator door replacement labour time from the LTG is 0.3 hours, justification for the incompatible parts and comments to support the failure as a warrantable issue not technician error."On...
Warranty Ranking - 01/04/2022
... that calculate a dealership’s ranking, including Excess to Geographic Group, Labor Operation Frequency and Cost, Repeat Repair, and Pyramiding Repairs. The formula assumes an “expected expense” for every labor operation that includes...
Warranty Analysis - 01/04/2022
... Analysis Reports” link include Repair Group Trend, Transaction Category Trend, Labor Operation Frequency, Service Agent Empowerment Usage, VIN Repair Count, Labor Operation Technician Search, and many more. Due to the volume of reporting...
Warranty and the Technician - 06/20/2022
... comments must support the repair performed. This information must be entered in the appropriate cause and correction fields of the warranty transaction to be displayed on all invoice copies. All technician documentation must be traceable back to the...
Greater Than 60 Days - 11/21/2022
... warranty transaction paid, if the completion date entered is greater than 60 days of the job card open date, you will get the following reject:Error: 111 Days allowed between Repair Completion and Job card date was exceeded. No service management approval...
Diagnosis Time When a Part was Ordered - 04/25/2023
... shipping. The maximum amount that can be reimbursed per job card is $100.00. If neither of those options are available, the part will have to be ordered. If the customer and the vehicle then leave the dealership, the job card must be closed. In this...
Dealer Empowerment - 04/25/2023
... reviewed this bulletin in a while, it is a worthwhile read. The bulletin covers multiple options dealers have to take care of customers and increase customer satisfaction when there has been an issue with their service experience. Many of these options...
February 2024 Recall Update - 01/29/2024
... equipped with roof-sun, glass, sliding, elec, transparent glass fixed are included in the recall population that is in effect until January 31, 2026. Safety Recall N232425220 Incorrect Weld on Rear Seat Belt Anchorage: Approximately 44 vehicles are included...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... the PDI form and the job card created must be retained in the service history file with a copy in the sales file/jacket for a minimum of 24 months. All recalls must be completed prior to new vehicle delivery. The PDI allowance is calculated by multiplying...
Incompatible Part - 06/23/2020
... is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create a new transaction with a new labor...
Important Bulletin Updates - 03/27/2020
Bulletin 04-00-89-015U - The Required Operating Procedures bulletin has been updated to include the 2020 model year. The revision also contains text updates as well as removing the article numbers associated with Service Policies & Procedures references....
Dealer Empowerment Update - 07/27/2021
... we published a Dealer Empowerment article based on the same bulletin stating “This labor operation is not available for vehicles less than 3 months or 3,000 miles without pre-approval through the Dealer Aftersales Empowerment app in GlobalConnect.”...
Paint Blending/Tinting - 06/29/2021
... will need to be added to the job card to address blending into the hood and the door. The labor operations must be the color/clear coat option and most of the time the partial color/clear coat labor operations are the logical choice. The claim would...
Claim Pre-Approval Request Form - 01/21/2019
The Claim Pre-Approval Request Form has undergone a few upgrades, including new check box options, as well as ensuring policy related requests take precedence over the other category options. The newly added check boxes include: Policy on vehicle...
Diagnostic Time Self Review - 01/03/2020
... and must be supported by technician documentation in the 3 C’s. Just because the labor operation allows up to an hour of diagnostic time doesn’t mean that the documentation supports it. Global Warranty Management provides you with the...
Reject of the Month - 10/23/2019
... odometer, reported that the vehicle display was reporting that the SD card was not functioning properly. The technician found that it was necessary to initialize the SD card every time the vehicle was started. It was determined that the SD card...
Forum - 01/03/2020
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending. For example, if the paint defect is in the fender and the fender needed a full color/clear coat paint repair,...
Forum - 10/10/2019
As Brenda mentioned, depending on the size of the issue, it may be necessary to use a "partial" vs a "full" labor operation. Although the liftgate labor operation correlates with the damage area code (52). Take a look at Document ID 2965426 for helpful...
What Would You Do - 02/20 - 01/29/2020
... ZREG, and ZSCT. The customer was aware that their vehicle’s title was branded, but was hopeful that the converter would be a covered component. The repairing technician determined that part number 25197217 Manifold Assembly-Exhaust (with 3...
Forum - 01/10/2020
Hi kturner! Since the bulletin states B2B coverage, recommend selecting a corresponding labor operation from the LTG (rather than the bulletin specific labor operation). Confirm that the operation is covered by CPO and if it is, submit for payment.&n...
Forum - 04/09/2019
Hi cfisk123! The Special Program Labor Operations Reference Card lists all of the maintenance programs including the terms associated with the program, labor operation(s), and reimbursement. The card is found within the Resources tab of the Warranty Community....
Forum - 08/23/2019
Possibly an issue with the labor operation (part expense is excessive for the selected labor operation) vs an issue with the part cost. Confirm that the labor operation is best suited to the causal part. If you would like, email a copy of the job...
What Would You Do - 09/19 - 08/27/2019
... it with the closest cover, as the original cover was no longer available. The only labor operation available in the LTG for a tonneau cover is for Dealer Installed GM Accessory Repairs, which did not apply. The cover, at that point, appeared to...
Forum - 08/29/2019
Find the operation code for the failed component. Go to the Warranty resource center and download the new CPO guide. Or, look for "LABOR OPERATIONS THAT REQUIRE PRE-APPROVAL" Hit CTRL+F and type in the op code. If it comes up on the list it is restricted...
Forum - 06/20/2019
... worth. I may do them on these with the update. Not sure about that other thing. Don't hold tickets open, this is an example as to why. There are instances in which you might do this but I would consider that to be rare. Did someone tell you to leave...
Simplifying Clocking Information - 07/20/2018
Hi,I'm trying to simplify what GM requires as far as clocking. I've come up with the below information and was hoping to get some comments as far as acccuracy and what should be added or removed. Thanks. Clocking Tickets for GM · ...
Forum - 08/04/2018
... specifically answer your question because it might be different based on years or available labor operations. That being said, based on your original question I would probably use the closest operation of the sensor (just like cnkraemer said) but be...
Forum - 09/20/2018
... management signature, although it is not addressed in P&P Article 3.2.4 or the Required Operating Procedures bulletin). Add On repairs: When servicing new/used inventory, management authorization is required for added operations, excluding...
Bulletin #PIE0485: Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History - 11/01/2018
Alright so we have a 2015 Impala with 65k miles that is in or shop right now that came in with the described issue in bulletin #PIE0485 (Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History) Tech...
Forum - 11/28/2018
Unfortunately there isn't a super easy "rule of thumb" with diagnostic time and labor operations that allow it. With that being said, certain repair groups do contain electrical related operations that have a diagnostic time allowance. Those...
Forum - 12/03/2018
... of work. After you get past a few years of crazy it isn't too bad. Here anyone can look up labor ops, the techs do pretty good but sometimes they are off. Our position is that it is the responsibility of the service advisor to be sure the ticket is coded...
Forum - 03/20/2018
So does that only apply to labor operations that show ST in the labor time guide? I was operating under the impression that all closest labor operations were paid based on punch time? (which in my twisted brain means they are straight time) Pardon my...
Forum - 02/13/2018
Teach your techs to run a .3 time stamp first, no matter what, on whatever they do. In my opinion it is wrong, but GM's rationale is that the first step in repairing the vehicle from a tech standpoint is to perform SBD. Stragegy Based Diagnosis is...
What Would You Do - 05/22 - 04/26/2022
... the concern, disassembled the engine, and sent the heads out for pressure testing. The machine shop found that the heads were warped more than .003” and milled the head. After milling, the heads were out of spec. The technician replaced the...
What Would You Do - 06/22 - 05/25/2022
... panel trim break down concern on the third line of the claim. The technician found that the SOP on line one was incorrect and ordered the correct part. The line was closed as no charge.The technician verified that the materials were breaking down...
Forum - 02/14/2022
... are combining base times and add times. You cannot do that in global warranty. You must choose one opcode and use the base time for that opcode then any published add time for that opcode. The other bank would be OLH based on actual timestamps not to...
Forum - 01/28/2022
... coverage is flawed because the powertrain table is not vehicle-specific. The table lists opcodes for all makes and models and you have to verify vehicle context before deciding that it is a covered item. You cannot use text search terms. The opcode must...
What Would You Do - 11/20 - 10/27/2020
... with 14,284 miles. The customer visited their dealership for a LOF, MPVI, and performance of open Customer Satisfaction Recall N192264451: Premature Brake Wear Notification.The recall addresses a condition in which the software calculation that is reported...
Forum - 05/06/2020
Managers are not required to sign for "closest operation" operation usage anymore. Tech pay time should be based on actual time punched, anything over published time for that operation code would be OLH and require proper time stamps and management approvals...
Forum - 07/17/2020
... use whatever they click on first. I get them all the time for the EBCM reprogram, they use the operation codes from whatever recall they want. It really drives me crazy. I never seem to catch them until they reject because I don't realize how lazy they...
Forum - 04/13/2021
... punch on the RO to get payment. So if you have someone that lets the ticket sit for several days open after the last time punch that isn't going to help anyone. That can be a little tricky if you are just looking at the open and close dates on the RO....
Forum - 04/13/2021
... bumper to bumper coverage. If you look at the bulletins they all have that phrase right above the opcode box that clarifies coverage codes. For it to be powertrain covered that opcode would have to be on the powertrain table. Checking on an included...
Forum - 02/15/2021
Yep, if the opcode is not on the restricted list then use the TSB opcode. If it is on the restricted list then use the base opcode. Remember a TSB is a diagnostic tool for the most part, it helps the tech find the issue and can identify a specific fix....
Forum - 01/29/2021
Hi CarolRoyal, If the LTG does not have an applicable labor operation for the repair performed, a closest to operation is selected from the LTG and submitted. The apropriate labor time is entered in the base labor field. In the event of an unusual...
Forum - 04/24/2023
I would be cautious. This recall shows open on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep...
Forum - 07/18/2022
... think I can answer your question. This sounds like they are using an old TSB but you can't use the opcode for that bulletin on a vehicle it doesn't apply to although the same fix may have applied. If this is the case you just need to find something that...
Possibly an issue with the labor operation (part expense is excessive for the selected labor operation) vs an issue with the part cost. Confirm that the labor operation is best suited to the causal part. If you would like, email a copy of the job...
What Would You Do - 09/19 - 08/27/2019
... it with the closest cover, as the original cover was no longer available. The only labor operation available in the LTG for a tonneau cover is for Dealer Installed GM Accessory Repairs, which did not apply. The cover, at that point, appeared to...
Forum - 08/29/2019
Find the operation code for the failed component. Go to the Warranty resource center and download the new CPO guide. Or, look for "LABOR OPERATIONS THAT REQUIRE PRE-APPROVAL" Hit CTRL+F and type in the op code. If it comes up on the list it is restricted...
Forum - 06/20/2019
... worth. I may do them on these with the update. Not sure about that other thing. Don't hold tickets open, this is an example as to why. There are instances in which you might do this but I would consider that to be rare. Did someone tell you to leave...
Simplifying Clocking Information - 07/20/2018
Hi,I'm trying to simplify what GM requires as far as clocking. I've come up with the below information and was hoping to get some comments as far as acccuracy and what should be added or removed. Thanks. Clocking Tickets for GM · ...
Forum - 08/04/2018
... specifically answer your question because it might be different based on years or available labor operations. That being said, based on your original question I would probably use the closest operation of the sensor (just like cnkraemer said) but be...
Forum - 09/20/2018
... management signature, although it is not addressed in P&P Article 3.2.4 or the Required Operating Procedures bulletin). Add On repairs: When servicing new/used inventory, management authorization is required for added operations, excluding...
Bulletin #PIE0485: Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History - 11/01/2018
Alright so we have a 2015 Impala with 65k miles that is in or shop right now that came in with the described issue in bulletin #PIE0485 (Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History) Tech...
Forum - 11/28/2018
Unfortunately there isn't a super easy "rule of thumb" with diagnostic time and labor operations that allow it. With that being said, certain repair groups do contain electrical related operations that have a diagnostic time allowance. Those...
Forum - 12/03/2018
... of work. After you get past a few years of crazy it isn't too bad. Here anyone can look up labor ops, the techs do pretty good but sometimes they are off. Our position is that it is the responsibility of the service advisor to be sure the ticket is coded...
Forum - 03/20/2018
So does that only apply to labor operations that show ST in the labor time guide? I was operating under the impression that all closest labor operations were paid based on punch time? (which in my twisted brain means they are straight time) Pardon my...
Forum - 02/13/2018
Teach your techs to run a .3 time stamp first, no matter what, on whatever they do. In my opinion it is wrong, but GM's rationale is that the first step in repairing the vehicle from a tech standpoint is to perform SBD. Stragegy Based Diagnosis is...
What Would You Do - 05/22 - 04/26/2022
... the concern, disassembled the engine, and sent the heads out for pressure testing. The machine shop found that the heads were warped more than .003” and milled the head. After milling, the heads were out of spec. The technician replaced the...
What Would You Do - 06/22 - 05/25/2022
... panel trim break down concern on the third line of the claim. The technician found that the SOP on line one was incorrect and ordered the correct part. The line was closed as no charge.The technician verified that the materials were breaking down...
Forum - 02/14/2022
... are combining base times and add times. You cannot do that in global warranty. You must choose one opcode and use the base time for that opcode then any published add time for that opcode. The other bank would be OLH based on actual timestamps not to...
Forum - 01/28/2022
... coverage is flawed because the powertrain table is not vehicle-specific. The table lists opcodes for all makes and models and you have to verify vehicle context before deciding that it is a covered item. You cannot use text search terms. The opcode must...
What Would You Do - 11/20 - 10/27/2020
... with 14,284 miles. The customer visited their dealership for a LOF, MPVI, and performance of open Customer Satisfaction Recall N192264451: Premature Brake Wear Notification.The recall addresses a condition in which the software calculation that is reported...
Forum - 05/06/2020
Managers are not required to sign for "closest operation" operation usage anymore. Tech pay time should be based on actual time punched, anything over published time for that operation code would be OLH and require proper time stamps and management approvals...
Forum - 07/17/2020
... use whatever they click on first. I get them all the time for the EBCM reprogram, they use the operation codes from whatever recall they want. It really drives me crazy. I never seem to catch them until they reject because I don't realize how lazy they...
Forum - 04/13/2021
... punch on the RO to get payment. So if you have someone that lets the ticket sit for several days open after the last time punch that isn't going to help anyone. That can be a little tricky if you are just looking at the open and close dates on the RO....
Forum - 04/13/2021
... bumper to bumper coverage. If you look at the bulletins they all have that phrase right above the opcode box that clarifies coverage codes. For it to be powertrain covered that opcode would have to be on the powertrain table. Checking on an included...
Forum - 02/15/2021
Yep, if the opcode is not on the restricted list then use the TSB opcode. If it is on the restricted list then use the base opcode. Remember a TSB is a diagnostic tool for the most part, it helps the tech find the issue and can identify a specific fix....
Forum - 01/29/2021
Hi CarolRoyal, If the LTG does not have an applicable labor operation for the repair performed, a closest to operation is selected from the LTG and submitted. The apropriate labor time is entered in the base labor field. In the event of an unusual...
Forum - 04/24/2023
I would be cautious. This recall shows open on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep...
Forum - 07/18/2022
... think I can answer your question. This sounds like they are using an old TSB but you can't use the opcode for that bulletin on a vehicle it doesn't apply to although the same fix may have applied. If this is the case you just need to find something that...
Forum - 06/29/2022
... time. Once the vehicle is diagnosed the tech would clock off and proceed to look up the labor operation for the repair. If there is a published time associated with the procedure, clock time to support base labor time is not required. If the labor operation...
Forum - 01/11/2023
Do you have some specific examples? Sometimes if it is related to something like a sensor learn procedure I will use an opcode for the sensor but just for a few tenths and document that you are using a closest operation. They have the opcodes for the...
What Would You Do? - 03/23 - 02/28/2023
... 18-NA-263 Variable Diagnostic Time Allowances, updated on 2/17/2023, validates that certain labor operations in the LTG will include diagnosis time allowances. The time allowances are identified as an add time in the LTG as follows:0.0-1.0 Diagnosis...
PIP4364. Fuel Composition test for P0172 - 08/14/2008
Looking for a labor op for this operation. Tech required to test fuel composition, drain and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone...
Re: No Start on New DuraMax - 01/04/2008
... take if for a test drive. Well it wouldn't start. When they raised the hood, out jumped the mama oppossum. There were babies in her pouch and babies in a nest- and salesman all over the top of desks!!!!! Doors were openend and the Moma finally went...
Warranty Briefs: The Causal Part - 08/13/2018
A typical warranty or policy repair includes a labor operation number that identifies the repair performed by the technician with the corresponding labor time and part(s) required to resolve the concern. The selection of the primary labor operation for...
Confirm Powertrain Coverage - 07/21/2023
... isn't covered while those new to the industry may simply be overwhelmed by the different coverage options. An efficient and effective means of confirming powertrain coverage is an advantage to everyone in the service department regardless of how long...
Re: BRAKE CLEANING - 12/23/2008
... front or rear brakes (H0042, H0043) for the amount of time the tech punched.[/quote] These labor ops you have to have LRO to submit. [/quote] It would be a closest labor op use narna for a fail and should pay. You should also put into comments that...
Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. If the labor op has no add for diag, olh needs to be signed off by the service manager then put in the olh slot. I've had trouble with my service...
Rear Object Sensor question - 02/25/2009
... Light came back on AGAIN, and now it shows sensor 2 (left middle)as short to battery. The opcode is R4114, pays .2, diag .3 for ONE. Paint code is GD ($20.86). Ok, here is the question: We ordered & painted & installed three sensors. Would the...
Re: 2010 VEHICLE - LABOR TIME ??? - 09/24/2009
... times for new program launches will initially follow a Straight-Time Averaging process. Selected operations will be time studied after vehicle introduction following established procedures. Straight-Time labor operations will be averaged based on actual...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
The Certified Operations Guide is now available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide...
POWER TRAIN QUESTION - 10/29/2009
... FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES DEALER AUTHORIZATION. I LOOKED UNDER MY LABOR OP LIST FOR POWERTRAIN AND IT IS LISTED. WHAT DO YOU THINK?? THANKS...
Re: PDI ADD TIME CADILLAC SRX - 12/11/2009
This particular 2010 Cadillac SRX does show a dealer installed option of Roof Cross Rails (VQQ) in GMVIS although there IS NOT a labor allowance for their installation in the LTG with operation Z6998. Additionally, I reviewed active and archived administrative...
Re: POWER TRAIN QUESTION - 11/20/2009
... part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler Lines (At Trans) - Replace OPERATION NUMBER: K6120 (not a powertrain warranty covered operation) ...
Re: New DVM - 11/19/2009
The Warranty Support Center opened on November 2. For a period in October, prior to the opening of the WSC, your Field Warranty Specialist (Tonia: your FWS is Rob Ross, North Central Region) was reviewing all of your H-route claims. Each dealership...
Re: HVAC ODOR - 07/01/2010
[quote] CONNIEV: i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too [/quote] If...
Re: Global Warranty and ADP users - 03/05/2010
... just switched to ADP Feb. 2nd. Do your advisors have to split the RO's to leave the warranty open if there's cust. pay and warranty on the RO. Seems like a big hassle to do this. Reynolds let you invoice only the customer portion of the RO leaving...
Re: Global Warranty and ADP users - 03/08/2010
Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid, they put the hard copy in my warranty box in their office. Most of the time...
ON-GOING BATTLE WITH TECHS - 07/06/2011
IS MY TRAIN OF THINKING CORRECT (HOW IVE BEEN TAUGHT) I HAVE A 2007 HHR... LABOR OP J0518 /CYL HEAD PAYS 7.4, TOTAL "ACTUAL" TECH TIME 6.7 (WHICH INCLUDES LEAK TEST .7 & .9 SWAP/BUILD CYL HEAD) ---- I HAVE BEEN TAUGHT: IF TECH HAS LESS THAN WHAT LABOR...
Re: 2011 Malibu paint issue - 07/22/2011
[quote] Chris: Actually, the weatherstrip labor operations should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations. [/quote] I wondered about...
Re: Would you submit this as warranty? - 04/26/2011
I think I would op code - C6871 Cover And/Or Pad, Front Seat Cushion - Left - R&R Or Replace. OPERATION NUMBER: C6871 LABOR TIME: 1.1 Coverage Code: Sublet S2 To Repair ADD: 0.5 To Replace Frame ADD: 0.2 There is a option in this op code for...
2005 SUBURBAN - FUEL LEVEL SENSOR - 11/10/2010
I have located op code L1197 for VIN#3GNEC16Z55G257495 Which states 1.5 base for left tank --- claim rejects for base labor exceeds for L1197 .... when I pull up SI & type in fuel level it brings that op code info up, but to the right states effective...
Re: GM Radio Upgrade ? - 11/19/2010
General Motors Warranty Operations G_0000051930 Date: March 19, 2010 To: All General Motors Dealers Attention: Service Manager and Warranty Administrator Subject: Dealer Installed GM Accessories Specific labor operations (I labor...
Re: Complaint Codes - 01/15/2013
... not resubmit these transactions until further notice. Error codes 073 and 077 (related to Other Labour Hours) - The fix for this issue should be deployed tonight. We will test this tomorrow and send another message when these rejects can be resubmitted....
... time. Once the vehicle is diagnosed the tech would clock off and proceed to look up the labor operation for the repair. If there is a published time associated with the procedure, clock time to support base labor time is not required. If the labor operation...
Forum - 01/11/2023
Do you have some specific examples? Sometimes if it is related to something like a sensor learn procedure I will use an opcode for the sensor but just for a few tenths and document that you are using a closest operation. They have the opcodes for the...
What Would You Do? - 03/23 - 02/28/2023
... 18-NA-263 Variable Diagnostic Time Allowances, updated on 2/17/2023, validates that certain labor operations in the LTG will include diagnosis time allowances. The time allowances are identified as an add time in the LTG as follows:0.0-1.0 Diagnosis...
PIP4364. Fuel Composition test for P0172 - 08/14/2008
Looking for a labor op for this operation. Tech required to test fuel composition, drain and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone...
Re: No Start on New DuraMax - 01/04/2008
... take if for a test drive. Well it wouldn't start. When they raised the hood, out jumped the mama oppossum. There were babies in her pouch and babies in a nest- and salesman all over the top of desks!!!!! Doors were openend and the Moma finally went...
Warranty Briefs: The Causal Part - 08/13/2018
A typical warranty or policy repair includes a labor operation number that identifies the repair performed by the technician with the corresponding labor time and part(s) required to resolve the concern. The selection of the primary labor operation for...
Confirm Powertrain Coverage - 07/21/2023
... isn't covered while those new to the industry may simply be overwhelmed by the different coverage options. An efficient and effective means of confirming powertrain coverage is an advantage to everyone in the service department regardless of how long...
Re: BRAKE CLEANING - 12/23/2008
... front or rear brakes (H0042, H0043) for the amount of time the tech punched.[/quote] These labor ops you have to have LRO to submit. [/quote] It would be a closest labor op use narna for a fail and should pay. You should also put into comments that...
Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. If the labor op has no add for diag, olh needs to be signed off by the service manager then put in the olh slot. I've had trouble with my service...
Rear Object Sensor question - 02/25/2009
... Light came back on AGAIN, and now it shows sensor 2 (left middle)as short to battery. The opcode is R4114, pays .2, diag .3 for ONE. Paint code is GD ($20.86). Ok, here is the question: We ordered & painted & installed three sensors. Would the...
Re: 2010 VEHICLE - LABOR TIME ??? - 09/24/2009
... times for new program launches will initially follow a Straight-Time Averaging process. Selected operations will be time studied after vehicle introduction following established procedures. Straight-Time labor operations will be averaged based on actual...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
The Certified Operations Guide is now available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide...
POWER TRAIN QUESTION - 10/29/2009
... FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES DEALER AUTHORIZATION. I LOOKED UNDER MY LABOR OP LIST FOR POWERTRAIN AND IT IS LISTED. WHAT DO YOU THINK?? THANKS...
Re: PDI ADD TIME CADILLAC SRX - 12/11/2009
This particular 2010 Cadillac SRX does show a dealer installed option of Roof Cross Rails (VQQ) in GMVIS although there IS NOT a labor allowance for their installation in the LTG with operation Z6998. Additionally, I reviewed active and archived administrative...
Re: POWER TRAIN QUESTION - 11/20/2009
... part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler Lines (At Trans) - Replace OPERATION NUMBER: K6120 (not a powertrain warranty covered operation) ...
Re: New DVM - 11/19/2009
The Warranty Support Center opened on November 2. For a period in October, prior to the opening of the WSC, your Field Warranty Specialist (Tonia: your FWS is Rob Ross, North Central Region) was reviewing all of your H-route claims. Each dealership...
Re: HVAC ODOR - 07/01/2010
[quote] CONNIEV: i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too [/quote] If...
Re: Global Warranty and ADP users - 03/05/2010
... just switched to ADP Feb. 2nd. Do your advisors have to split the RO's to leave the warranty open if there's cust. pay and warranty on the RO. Seems like a big hassle to do this. Reynolds let you invoice only the customer portion of the RO leaving...
Re: Global Warranty and ADP users - 03/08/2010
Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid, they put the hard copy in my warranty box in their office. Most of the time...
ON-GOING BATTLE WITH TECHS - 07/06/2011
IS MY TRAIN OF THINKING CORRECT (HOW IVE BEEN TAUGHT) I HAVE A 2007 HHR... LABOR OP J0518 /CYL HEAD PAYS 7.4, TOTAL "ACTUAL" TECH TIME 6.7 (WHICH INCLUDES LEAK TEST .7 & .9 SWAP/BUILD CYL HEAD) ---- I HAVE BEEN TAUGHT: IF TECH HAS LESS THAN WHAT LABOR...
Re: 2011 Malibu paint issue - 07/22/2011
[quote] Chris: Actually, the weatherstrip labor operations should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations. [/quote] I wondered about...
Re: Would you submit this as warranty? - 04/26/2011
I think I would op code - C6871 Cover And/Or Pad, Front Seat Cushion - Left - R&R Or Replace. OPERATION NUMBER: C6871 LABOR TIME: 1.1 Coverage Code: Sublet S2 To Repair ADD: 0.5 To Replace Frame ADD: 0.2 There is a option in this op code for...
2005 SUBURBAN - FUEL LEVEL SENSOR - 11/10/2010
I have located op code L1197 for VIN#3GNEC16Z55G257495 Which states 1.5 base for left tank --- claim rejects for base labor exceeds for L1197 .... when I pull up SI & type in fuel level it brings that op code info up, but to the right states effective...
Re: GM Radio Upgrade ? - 11/19/2010
General Motors Warranty Operations G_0000051930 Date: March 19, 2010 To: All General Motors Dealers Attention: Service Manager and Warranty Administrator Subject: Dealer Installed GM Accessories Specific labor operations (I labor...
Re: Complaint Codes - 01/15/2013
... not resubmit these transactions until further notice. Error codes 073 and 077 (related to Other Labour Hours) - The fix for this issue should be deployed tonight. We will test this tomorrow and send another message when these rejects can be resubmitted....
Process for over the counter parts - 11/09/2012
... facility does an over the counter parts exchange (part only) that a Job Card does not need to be opened and that I can just enter all of my info from the Parts invoice directly. However, I have run into a parts warranty today where the outside repair...
Re: Engineering Information and the exact customer concern - 11/30/2012
Why is your SM so hot on that labor op? If the vehicle is still under warranty, it should cover with a reg labor op. If they are going off the code as the only form of diag, it sounds like the tech is looking for an easy way out, or the time in the...
Re: reimbursement for special coverage - 04/15/2013
... you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labour, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized General Motors Service Agent. Your...
Forum - 05/11/2017
Hi, Have you had any problems with this new labor operation? We've had a couple this week that rejected for the miscellaneous net amount being excessive for the labor operation. I contacted the DBC and was told that with the new labor operation...
Forum - 07/14/2017
Hello everyone! In years past GM had a defined policy for closest to operations (pre-2016, I believe). The policy was eliminated with a P&P revision, without any further policy statement issued. It remains a Best Practice to document...
What Would You Do - 09/16 - 08/24/2016
... their local dealership for an illuminated check engine soon light and the completion of two open recalls. The service advisor reviewed the Consultant Dashboard and noted the open recalls, as well as that the vehicle was out of the bumper-to-bumper limited...
Forum - 03/27/2017
Open a job card for the reimbursement documenting the support for the reimbursement in 3 C's - include the CAC Case Number. Utilize the labor operation provided by CAC, if provided, or select a closest to operation. Enter the reimbursement amount in the ...
What Would You Do - 04/14 - 04/03/2014
... card contained approximately 30 part lines and authorization by management for policy and other labour hours. ...
Re: Recall 13454 & 14113 - 04/23/2014
Same on the rental. Waiting for payment. I emailed a GM rep and have info on the parts overage. I will copy and paste. We are to put all the parts on one op. If the dealer was billed for the individual parts, they need to put all three or four of those...
Re: What Would You Do - 04/14 - 04/25/2014
... card contained approximately 30 part lines and authorization by management for policy and other labour hours. [/quote] ...
Re: What Would You Do - 04/14 - 04/25/2014
... card contained approximately 30 part lines and authorization by management for policy and other labour hours. [/quote] ...
Adding an Attachment to a Transaction - 07/02/2012
... the WSC requesting support for excessive OLH in the form of time punch documentation on the hard copy. This document may also be attached to the transaction and then put back into review for the WSC Agent.Be sure that whatever document you select to...
DBC Chat - 11/17/2011
Looking for an effective and efficient resource for warranty assistance? Many of you have had the opportunity to contact the DBC for assistance with a warranty question or claim assistance. These contacts require precious time spent on the phone waiting...
October 2013 Recall Update - 10/01/2013
... short may cause the power door lock and power window switches to function intermittently or be inoperative. The dealer is to test the driver's window and door lock switches for proper operation. Depending if the switches operate properly or not, the...
GlobalConnect - 02/04/2010
... Service Policies & Procedures Manual, Global Warranty Management User Manual and ROS (Retail Operating System) within GlobalConnect.Many of us have fallen into the habit of only using those web tools we are accustomed to and don't take the opportunity...
Warranty Performance Analysis - 02/04/2010
... to them to be the most beneficial to themselves with respect to effort, time and money. Most people are honest, and will do the right thing once they know what that is. Undirected and unsupervised, they may inadvertently cause a problem, believing they...
From the Desk of a Service Manager - 02/04/2010
... for ways to turn up the volume on the parts and service department? Access the Recall Information option within the Service tab; it is the best resource for a manifest listing of your customers with open campaigns. Confirm parts availability and then...
From the Desk of a Service Manager - 05/12/2010
... and be sure that the customer comes back!Some lucky service manager's have had the wonderful opportunity to take on the role of warranty administrator as a means of expense reduction and to become more aware of their department. Those that have had this...
From the Desk of a Service Manager - 06/07/2010
... to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members onsite, it looked like one heck of a day...
Completing the Repair - 04/12/2011
... only scheduled for an oil change.Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not perform to an acceptable level leaving room for error or for unsatisfied...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... to some serious service dollars over time. jlwarranty has created a list of common missed revenue opportunities for dealers to review:Fluid Adds: Be sure to claim the fluid adds related to each vehicle before delivery. Keep in mind that diesel vehicles...
September 2011 Recall Update - 09/19/2011
... gas engine. The recall has been updated to include revisions to the parts, service procedure and labour time sections of the bulletin for customer delivered vehicles.Noncompliance Recall 11222A - StabiliTrak Warning Light Inoperative - Revised: The recall...
Service Policies & Procedures Recent Updates - 01/11/2016
... agent identification, such as the name and address of the dealership. Early bird envelopes or other drop-off forms must be completely filled out with the date, complete VIN, odometer reading, customer name, service requests/customer concerns, and...
Global Warranty User Manual Updated - 04/08/2016
... for handling multiple concerns with one or different causes, one concern with multiple labor operations, overlapping repairs, subsequent damage, two concerns with only one published operation, repeat repairs, part failures during the same repair visit,...
Reject of the Month - 02/02/2016
... on a vehicle in the dealer's inventory. For example:On November 5, 2015, a service advisor opened a job card for the repair of the door locks on a 2015 Chevrolet Malibu. The technician found an internal short in the BCM causing damage to the left front...
... facility does an over the counter parts exchange (part only) that a Job Card does not need to be opened and that I can just enter all of my info from the Parts invoice directly. However, I have run into a parts warranty today where the outside repair...
Re: Engineering Information and the exact customer concern - 11/30/2012
Why is your SM so hot on that labor op? If the vehicle is still under warranty, it should cover with a reg labor op. If they are going off the code as the only form of diag, it sounds like the tech is looking for an easy way out, or the time in the...
Re: reimbursement for special coverage - 04/15/2013
... you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labour, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized General Motors Service Agent. Your...
Forum - 05/11/2017
Hi, Have you had any problems with this new labor operation? We've had a couple this week that rejected for the miscellaneous net amount being excessive for the labor operation. I contacted the DBC and was told that with the new labor operation...
Forum - 07/14/2017
Hello everyone! In years past GM had a defined policy for closest to operations (pre-2016, I believe). The policy was eliminated with a P&P revision, without any further policy statement issued. It remains a Best Practice to document...
What Would You Do - 09/16 - 08/24/2016
... their local dealership for an illuminated check engine soon light and the completion of two open recalls. The service advisor reviewed the Consultant Dashboard and noted the open recalls, as well as that the vehicle was out of the bumper-to-bumper limited...
Forum - 03/27/2017
Open a job card for the reimbursement documenting the support for the reimbursement in 3 C's - include the CAC Case Number. Utilize the labor operation provided by CAC, if provided, or select a closest to operation. Enter the reimbursement amount in the ...
What Would You Do - 04/14 - 04/03/2014
... card contained approximately 30 part lines and authorization by management for policy and other labour hours. ...
Re: Recall 13454 & 14113 - 04/23/2014
Same on the rental. Waiting for payment. I emailed a GM rep and have info on the parts overage. I will copy and paste. We are to put all the parts on one op. If the dealer was billed for the individual parts, they need to put all three or four of those...
Re: What Would You Do - 04/14 - 04/25/2014
... card contained approximately 30 part lines and authorization by management for policy and other labour hours. [/quote] ...
Re: What Would You Do - 04/14 - 04/25/2014
... card contained approximately 30 part lines and authorization by management for policy and other labour hours. [/quote] ...
Adding an Attachment to a Transaction - 07/02/2012
... the WSC requesting support for excessive OLH in the form of time punch documentation on the hard copy. This document may also be attached to the transaction and then put back into review for the WSC Agent.Be sure that whatever document you select to...
DBC Chat - 11/17/2011
Looking for an effective and efficient resource for warranty assistance? Many of you have had the opportunity to contact the DBC for assistance with a warranty question or claim assistance. These contacts require precious time spent on the phone waiting...
October 2013 Recall Update - 10/01/2013
... short may cause the power door lock and power window switches to function intermittently or be inoperative. The dealer is to test the driver's window and door lock switches for proper operation. Depending if the switches operate properly or not, the...
GlobalConnect - 02/04/2010
... Service Policies & Procedures Manual, Global Warranty Management User Manual and ROS (Retail Operating System) within GlobalConnect.Many of us have fallen into the habit of only using those web tools we are accustomed to and don't take the opportunity...
Warranty Performance Analysis - 02/04/2010
... to them to be the most beneficial to themselves with respect to effort, time and money. Most people are honest, and will do the right thing once they know what that is. Undirected and unsupervised, they may inadvertently cause a problem, believing they...
From the Desk of a Service Manager - 02/04/2010
... for ways to turn up the volume on the parts and service department? Access the Recall Information option within the Service tab; it is the best resource for a manifest listing of your customers with open campaigns. Confirm parts availability and then...
From the Desk of a Service Manager - 05/12/2010
... and be sure that the customer comes back!Some lucky service manager's have had the wonderful opportunity to take on the role of warranty administrator as a means of expense reduction and to become more aware of their department. Those that have had this...
From the Desk of a Service Manager - 06/07/2010
... to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members onsite, it looked like one heck of a day...
Completing the Repair - 04/12/2011
... only scheduled for an oil change.Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not perform to an acceptable level leaving room for error or for unsatisfied...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... to some serious service dollars over time. jlwarranty has created a list of common missed revenue opportunities for dealers to review:Fluid Adds: Be sure to claim the fluid adds related to each vehicle before delivery. Keep in mind that diesel vehicles...
September 2011 Recall Update - 09/19/2011
... gas engine. The recall has been updated to include revisions to the parts, service procedure and labour time sections of the bulletin for customer delivered vehicles.Noncompliance Recall 11222A - StabiliTrak Warning Light Inoperative - Revised: The recall...
Service Policies & Procedures Recent Updates - 01/11/2016
... agent identification, such as the name and address of the dealership. Early bird envelopes or other drop-off forms must be completely filled out with the date, complete VIN, odometer reading, customer name, service requests/customer concerns, and...
Global Warranty User Manual Updated - 04/08/2016
... for handling multiple concerns with one or different causes, one concern with multiple labor operations, overlapping repairs, subsequent damage, two concerns with only one published operation, repeat repairs, part failures during the same repair visit,...
Reject of the Month - 02/02/2016
... on a vehicle in the dealer's inventory. For example:On November 5, 2015, a service advisor opened a job card for the repair of the door locks on a 2015 Chevrolet Malibu. The technician found an internal short in the BCM causing damage to the left front...
Customer Assistance - 04/28/2015
... goodwill are important to both the service agent and GM. Concerns with sales transactions or the operation of the vehicle are best resolved by the service agent, either in the sales or service department. It is important that all employees are aware...
Transportation Claim Fast Facts - 01/21/2015
... 3 working days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON), Policy and Procedure Article...
Reject of the Month - 07/29/2015
Reject code 81: Base labor hours exceed the allowance for labor code xxxxxxx tops our reject list this month. This particular reject code cannot be authorized or h-routed; it must be corrected. Here are a few areas of the claim that can be reviewed...
Reject of the Month - 06/02/2015
... maintenance expense. The dealer documented the reimbursement on a job card and attached a copy of the reimbursement check, the customer paid invoice, and a copy of IVH, showing the valid CPO Maintenance Plan. The claim was submitted for reimbursement...
Ignition Switch Recalls - 10/02/2015
... repair of the customer's vehicle, then submit the claim for reimbursement via GWM using the appropriate recall labor operation. No further dealer action is required to initiate the gift card fulfillment process. The submission of the labor operation...
The New GlobalConnect - 09/03/2015
... of GlobalConnect. From the GlobalConnect homepage, select Service from the Departments drop-down menu. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
Parts Scrapping Report - 05/09/2014
... a part scrapping report access the "Analyze Warranty" tab and select the "Search Transactions" option. Select the "Advanced Search" tab to enter the search criteria. Select the "Transaction Accepted" from the Process Status drop down box and select the...
Consequential Damage Repairs - 11/29/2018
... correct way to submit a consequential damage claim is to use only the one labor operation for the repair that is the cause of failure. The time to replace/repair the parts that were damaged because of this failure is claimed as Other Labor Hours. The...
More on Variable Diagnostic Time - 11/29/2018
Variable diagnostic time increased with some labor operations on July 1st. With the increase in time came an increase in required documentation. Diagnostic time must now be clocked separately, and after some confusion, we learned that diagnostic time...
Panel and Rust Through Repairs - 08/20/2018
... and guidance in submitting both of these transaction types. 2015 and older model year labor operations are found in the Preface section of the LTG with the following instructions: Panel Repairs Labor codes in this section are to be used for warranty...
Special Coverage Reminders - 09/27/2017
... limits or a labor code for vehicles outside of the warranty limits. The regular warranty labor operations listed in these bulletin situations should be disregarded. Do not use a special coverage labor operation with a repair for a vehicle that...
Diagnosis Time - 07/25/2017
Certain labor operations in the Labor Time Guide list diagnosis time as an add time. These labor operations are for repairs that might justify additional time for diagnosis due to the nature of the repair. The actual amount of variable time needed, up...
August 2017 Recall Update - 07/25/2017
Customer Satisfaction Program 15086A: OnStar System Inoperative: The recall bulletin has been updated to include instructions on programming and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car...
Documentation Updates - 05/22/2017
Control Module Reprogramming - Technicians must document, on the shop copy of the job card, the Warranty Claim Code provided from SPS when programming is complete. The code must also be entered in the SPS Warranty Claim Code field of the transaction. Previously,...
Field Action Completion - 05/22/2017
At time of write up, check IVH for open field actions on every vehicle that enters the service drive. Doing so will provide the service advisor with the opportunity to bring field actions to the customer’s attention, as well as encourage completion...
Reject of the Month - 05/23/2016
... and Manuals link. From the GlobalConnect home page select "Service" from the Departments drop down menu, then select Dealership, Policies, Procedures, and Manuals from Quick Links. Note: at time of print, the GWM User Manual had not...
New Battery Transaction Requirements - 04/28/2016
... 2016 or 2017 vehicle, the transaction will need to be routed for GM authorization. Attach a copy of the GR8 test printout to the warranty transaction to ensure timely payment. This change came about as a result of a review of recently submitted...
Ignition Recall Towing - 07/15/2014
0600162, Is this the Labor Op code I use for a vehicle that was towed into the dealership for the ignition recall?
Re: RECALL 14115 - 07/22/2014
labor op is 9100452 for replacement. the bulletin has been released
Re: 15 Chevy Maintenance - 11/24/2014
[quote] Janroa: Can anyone help me with the 2015 2 yr maintenance plan labor op codes? I have a 2015 Chev Silverado Diesel and we topped off DEF. [/quote] THIS LAB OP ONLY PAYS $85.00 EVEN IF YOU TOP OFF DEF.
Re: WIFI ACCESSORY - 09/19/2014
RPO code SFV : Wireless Network Interface Module is listed in the PDI-Dealer Installed - Factory Invoiced Options area of the LTG. Check IVH - "Vehicle Build" for that particular RPO code, it appears as though the job may need to be handled as a ZPDI...
Re: WIFI ACCESSORY - 09/19/2014
3422790 Communication Interface Module Replacement Does not work. I dont see the Communication Interface Module Package labor op.
Re: Labor code ? - 01/23/2014
Check out G_0000179586,labor op 0600108 for up to 1.0. ZREG claim type.
Re: Transprotation Damage - 03/19/2014
I would suggest using the "front bumper fascia trim cap partial refinish color/clear coat - 1440554" operation as closest to.
Re: Looking for lop for def fluid - 04/02/2014
I didnt see one I called DBC and they said there isn't a labor op for just the fluid only if it was part of the PDI.
... goodwill are important to both the service agent and GM. Concerns with sales transactions or the operation of the vehicle are best resolved by the service agent, either in the sales or service department. It is important that all employees are aware...
Transportation Claim Fast Facts - 01/21/2015
... 3 working days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON), Policy and Procedure Article...
Reject of the Month - 07/29/2015
Reject code 81: Base labor hours exceed the allowance for labor code xxxxxxx tops our reject list this month. This particular reject code cannot be authorized or h-routed; it must be corrected. Here are a few areas of the claim that can be reviewed...
Reject of the Month - 06/02/2015
... maintenance expense. The dealer documented the reimbursement on a job card and attached a copy of the reimbursement check, the customer paid invoice, and a copy of IVH, showing the valid CPO Maintenance Plan. The claim was submitted for reimbursement...
Ignition Switch Recalls - 10/02/2015
... repair of the customer's vehicle, then submit the claim for reimbursement via GWM using the appropriate recall labor operation. No further dealer action is required to initiate the gift card fulfillment process. The submission of the labor operation...
The New GlobalConnect - 09/03/2015
... of GlobalConnect. From the GlobalConnect homepage, select Service from the Departments drop-down menu. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
Parts Scrapping Report - 05/09/2014
... a part scrapping report access the "Analyze Warranty" tab and select the "Search Transactions" option. Select the "Advanced Search" tab to enter the search criteria. Select the "Transaction Accepted" from the Process Status drop down box and select the...
Consequential Damage Repairs - 11/29/2018
... correct way to submit a consequential damage claim is to use only the one labor operation for the repair that is the cause of failure. The time to replace/repair the parts that were damaged because of this failure is claimed as Other Labor Hours. The...
More on Variable Diagnostic Time - 11/29/2018
Variable diagnostic time increased with some labor operations on July 1st. With the increase in time came an increase in required documentation. Diagnostic time must now be clocked separately, and after some confusion, we learned that diagnostic time...
Panel and Rust Through Repairs - 08/20/2018
... and guidance in submitting both of these transaction types. 2015 and older model year labor operations are found in the Preface section of the LTG with the following instructions: Panel Repairs Labor codes in this section are to be used for warranty...
Special Coverage Reminders - 09/27/2017
... limits or a labor code for vehicles outside of the warranty limits. The regular warranty labor operations listed in these bulletin situations should be disregarded. Do not use a special coverage labor operation with a repair for a vehicle that...
Diagnosis Time - 07/25/2017
Certain labor operations in the Labor Time Guide list diagnosis time as an add time. These labor operations are for repairs that might justify additional time for diagnosis due to the nature of the repair. The actual amount of variable time needed, up...
August 2017 Recall Update - 07/25/2017
Customer Satisfaction Program 15086A: OnStar System Inoperative: The recall bulletin has been updated to include instructions on programming and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car...
Documentation Updates - 05/22/2017
Control Module Reprogramming - Technicians must document, on the shop copy of the job card, the Warranty Claim Code provided from SPS when programming is complete. The code must also be entered in the SPS Warranty Claim Code field of the transaction. Previously,...
Field Action Completion - 05/22/2017
At time of write up, check IVH for open field actions on every vehicle that enters the service drive. Doing so will provide the service advisor with the opportunity to bring field actions to the customer’s attention, as well as encourage completion...
Reject of the Month - 05/23/2016
... and Manuals link. From the GlobalConnect home page select "Service" from the Departments drop down menu, then select Dealership, Policies, Procedures, and Manuals from Quick Links. Note: at time of print, the GWM User Manual had not...
New Battery Transaction Requirements - 04/28/2016
... 2016 or 2017 vehicle, the transaction will need to be routed for GM authorization. Attach a copy of the GR8 test printout to the warranty transaction to ensure timely payment. This change came about as a result of a review of recently submitted...
Ignition Recall Towing - 07/15/2014
0600162, Is this the Labor Op code I use for a vehicle that was towed into the dealership for the ignition recall?
Re: RECALL 14115 - 07/22/2014
labor op is 9100452 for replacement. the bulletin has been released
Re: 15 Chevy Maintenance - 11/24/2014
[quote] Janroa: Can anyone help me with the 2015 2 yr maintenance plan labor op codes? I have a 2015 Chev Silverado Diesel and we topped off DEF. [/quote] THIS LAB OP ONLY PAYS $85.00 EVEN IF YOU TOP OFF DEF.
Re: WIFI ACCESSORY - 09/19/2014
RPO code SFV : Wireless Network Interface Module is listed in the PDI-Dealer Installed - Factory Invoiced Options area of the LTG. Check IVH - "Vehicle Build" for that particular RPO code, it appears as though the job may need to be handled as a ZPDI...
Re: WIFI ACCESSORY - 09/19/2014
3422790 Communication Interface Module Replacement Does not work. I dont see the Communication Interface Module Package labor op.
Re: Labor code ? - 01/23/2014
Check out G_0000179586,labor op 0600108 for up to 1.0. ZREG claim type.
Re: Transprotation Damage - 03/19/2014
I would suggest using the "front bumper fascia trim cap partial refinish color/clear coat - 1440554" operation as closest to.
Re: Looking for lop for def fluid - 04/02/2014
I didnt see one I called DBC and they said there isn't a labor op for just the fluid only if it was part of the PDI.
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
looks like the DBC is saying labor op 0600008. we'll see if it works!
Re: Add Time for Installing Cargo Lights 2014 Silverado - 11/21/2013
ON THE LABOR TIME GUIDE UNDER GENERAL INFORMATION WHERE YOU FIND THE PDI TIME YOU WIL FIND LABOR OP 0590032 IT LISTS ALL THE DEALER INSTALLED ITEMS AND TIMES..
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
My service manager did the DBC chat and they gave us the right op's. Thanks
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/27/2013
Check the dates, folks. That's a very old OP, (Original Post).
Re: Claim $$ we could be missing... - 07/24/2015
... allowance on exchange parts like radios, nav units and such. There will be an "S1" on the labor operation. Plus the $25 admin allowance for that part in net. Also, JL has a list of those labor operations in the help cards. Check out all of their...
Re: bulletin PIT5313C PAINT - 05/18/2015
I would recommend the body side outer panel as a closest to operation for this repair. The area you are referring to is the rocker panel, although there is no longer an operation in the LTG for this component. Kristen / jlwarranty
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Re: chevrolet pre-paid maintenance plan - 10/06/2015
The labor operation for the Chevrolet 2-Year Maintenance Program is 0600723. Reimbursement varies depending on the vehicle model. There are a couple places to find the list of reimbursement amounts: *The Member's Area on www.jlwarranty.com. From the...
Cause Codes - 09/03/2015
So what cause code would everyone use for "sticking valve" or "injector stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious...
Re: Cause Codes - 09/15/2015
Recommend a closest to code from the Module/Component section. Possibly Warped (6049), or Noise During Operation (6063) for example.
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Applying concern and cause codes effectively -- 9090 - 02/09/2016
... use 9090 for any published item (Special Policy, PIP, PIT, PIC, etc.) that has a published labor op or states to use "X" labor op found in the labor time guide. Thoughts? Can't seem to find a written statement speaking to this policy. Thanks! ...
Re: Diagnostic time with no repair - 02/29/2016
Use the "could not duplicate labor op for the work performed and use the rest for OLH. thats what we do
Forum - 03/23/2017
I misunderstood your situation. If a customer has a concern that a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No...
Forum - 03/21/2017
... specifically asked to have something looked into or repaired then it would be considered an added operation. I just had a power steering rack replaced due to a leak and the tech also found that the pump had pressure below spec and he replaced that...
Forum - 02/21/2017
If you look up GCUS-9-1840 it clarifies labor operation look up when an assembly needs to be replaced as well as other issues too.
Forum - 02/15/2017
since there is no labor op to reseal i would think the reseal would be powertrain warranty
Forum - 02/14/2017
PDI Fluid Adds are entered with labor operation 0590052 - transaction type ZPDI - the fluid amount is entered in the Miscellaneous Net Item field.
Forum - 02/21/2017
That is correct! The appropriate labor operation for this scenario would be the connecting rod.
Forum - 02/23/2017
or you would use that for a vehicle that is older too , what is that labor op for ??
Forum - 02/24/2017
Unfortunately, not sure why, but have noticed in the past year or so that the term Dealer Installed is not always listed next to the option.
What Would You Do - 02/17 - 01/23/2017
... and a front alignment was performed. The service advisor booked the job card with labor operation 8466410: 1-2-3-4 clutch plate replacement for 12.6 hours. Service management had also approved OLH to flush and clean all parts, as a result of water...
Forum - 01/24/2017
i had one of these repairs several years ago , if i remember right i used the transmission repair labor op and used the radiator since it caused the failure.
Forum - 10/03/2016
The following is from the Certified Pre-Owned Operations Guide (February 16, 2016): "If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program, service update bulletin, or stop...
ROADSIDE CLAIMS FOR BUICK - 07/19/2016
How do you claim a Buick for roadside when you work for a Cadillac dealership? Does it take different OP Codes?
looks like the DBC is saying labor op 0600008. we'll see if it works!
Re: Add Time for Installing Cargo Lights 2014 Silverado - 11/21/2013
ON THE LABOR TIME GUIDE UNDER GENERAL INFORMATION WHERE YOU FIND THE PDI TIME YOU WIL FIND LABOR OP 0590032 IT LISTS ALL THE DEALER INSTALLED ITEMS AND TIMES..
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
My service manager did the DBC chat and they gave us the right op's. Thanks
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/27/2013
Check the dates, folks. That's a very old OP, (Original Post).
Re: Claim $$ we could be missing... - 07/24/2015
... allowance on exchange parts like radios, nav units and such. There will be an "S1" on the labor operation. Plus the $25 admin allowance for that part in net. Also, JL has a list of those labor operations in the help cards. Check out all of their...
Re: bulletin PIT5313C PAINT - 05/18/2015
I would recommend the body side outer panel as a closest to operation for this repair. The area you are referring to is the rocker panel, although there is no longer an operation in the LTG for this component. Kristen / jlwarranty
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Re: chevrolet pre-paid maintenance plan - 10/06/2015
The labor operation for the Chevrolet 2-Year Maintenance Program is 0600723. Reimbursement varies depending on the vehicle model. There are a couple places to find the list of reimbursement amounts: *The Member's Area on www.jlwarranty.com. From the...
Cause Codes - 09/03/2015
So what cause code would everyone use for "sticking valve" or "injector stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious...
Re: Cause Codes - 09/15/2015
Recommend a closest to code from the Module/Component section. Possibly Warped (6049), or Noise During Operation (6063) for example.
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Applying concern and cause codes effectively -- 9090 - 02/09/2016
... use 9090 for any published item (Special Policy, PIP, PIT, PIC, etc.) that has a published labor op or states to use "X" labor op found in the labor time guide. Thoughts? Can't seem to find a written statement speaking to this policy. Thanks! ...
Re: Diagnostic time with no repair - 02/29/2016
Use the "could not duplicate labor op for the work performed and use the rest for OLH. thats what we do
Forum - 03/23/2017
I misunderstood your situation. If a customer has a concern that a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No...
Forum - 03/21/2017
... specifically asked to have something looked into or repaired then it would be considered an added operation. I just had a power steering rack replaced due to a leak and the tech also found that the pump had pressure below spec and he replaced that...
Forum - 02/21/2017
If you look up GCUS-9-1840 it clarifies labor operation look up when an assembly needs to be replaced as well as other issues too.
Forum - 02/15/2017
since there is no labor op to reseal i would think the reseal would be powertrain warranty
Forum - 02/14/2017
PDI Fluid Adds are entered with labor operation 0590052 - transaction type ZPDI - the fluid amount is entered in the Miscellaneous Net Item field.
Forum - 02/21/2017
That is correct! The appropriate labor operation for this scenario would be the connecting rod.
Forum - 02/23/2017
or you would use that for a vehicle that is older too , what is that labor op for ??
Forum - 02/24/2017
Unfortunately, not sure why, but have noticed in the past year or so that the term Dealer Installed is not always listed next to the option.
What Would You Do - 02/17 - 01/23/2017
... and a front alignment was performed. The service advisor booked the job card with labor operation 8466410: 1-2-3-4 clutch plate replacement for 12.6 hours. Service management had also approved OLH to flush and clean all parts, as a result of water...
Forum - 01/24/2017
i had one of these repairs several years ago , if i remember right i used the transmission repair labor op and used the radiator since it caused the failure.
Forum - 10/03/2016
The following is from the Certified Pre-Owned Operations Guide (February 16, 2016): "If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program, service update bulletin, or stop...
ROADSIDE CLAIMS FOR BUICK - 07/19/2016
How do you claim a Buick for roadside when you work for a Cadillac dealership? Does it take different OP Codes?
Re: What Would You Do - 06/16 - 05/26/2016
I would consider using the labor op for spontaneous goodwill maintenance explaining why. 0600343
PDI Add Times - 05/13/2016
Is it a requirement to have Service Manager Authorization for added lines for dealer-installed options/accessories on PDI job cards?
Forum - 12/15/2016
... If it's a DMS, is it Reynolds or a different one? If you have Reynolds, I print a daily Open RO List and pick up all job cards from the cashier office in the morning from the day before's work. I'm sure most dealers have their own way of...
Forum - 11/09/2016
... line 1 for the Power Steering concern and Line 2 for which my Advisor created an added operation line for the alignment. I am submitting both lines in one claim because the labor op code for steering gear (line 1) states to add the alignment...
2017 Warranty Workshops - 12/22/2016
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. View 2017 Schedule
Forum - 10/18/2016
From the FAQ section of the Required Operating Procedures Bulletin 04-00-89-015N (October 13, 2016) : Q: There was only one single labor operation that applied to both a left and right side component. The technician repaired/replaced both components,...
Forum - 11/09/2016
Thanks for your help. Just to clarify, Is no added operation approval necessary because I'm submitting all in 1 line and ultimately there didn't need to be an added line?
Forum - 11/10/2016
I HAVE A CLAIM TO REPLACE 5 APPLIQUES ON A 2015 YUKON ALL FOUR DOORS..DO I USE ONE LABOR OP FOR ALL OF THEM WITH OLH FOR THE OTHERS
Cause Codes clarification - 09/27/2016
... they are all on a single line, with all 6 applique parts on that line. When pulling up the Labor Operations, there are 3 different LOP's depending on which applique you're replacing. 2020320 (part 84021605, 84021606) , 2020140 (part 84021604, 84021603),...
Forum - 07/28/2017
thanks cnkraemer for your help i did finally get the DBC to talk to me i changed the labor op closest to the repair !!
REFINISH ROTORS - 07/28/2017
I HAVE A 2015 TRAX, WE MACHINED FRONT ROTORS. THE LABOR OP DOES NOT GIVE THE NORMAL ADD TIME FOR BOTH SIDES. AM I CORRECT IN THINKING THAT THE LABOR OP IS FOR ONLY THE ONE SIDE AND I SHOULD BE ABLE TO USE THE TIME FOR THE OTHER SIDE AS WELL? IT WOULD...
Forum - 07/25/2017
Also, Per the Authorization Matrix - Labor Op 4041510 for Battery Replacement on Vehicles with 250 miles or less and ALL 2016-2017 vehicles must go to WSC for approval.
Forum - 06/13/2017
OH my Ops director is going to LOVE that. Thank you for the insight however!
Forum - 06/08/2017
THERE ARE THREE DIFFERENT MODEL VINS FOR THE CTS I FOUND LABOR OP 1013600 BUT NOT SURE ITS FOR THE MODEL YOU ARE WORKING ON...
special policy - 06/15/2017
looking for a help card that has all of the special policies, listing all info with ops starting with 99*****Format: Help Card
Forum - 05/05/2017
... it says you can, but then they have a hard time remembering to add separate ones for OLH or added operations. We have a monthly service lunch meeting that includes the techs, service manager and advisors, the scheduler and myself that I must bring...
What Would You Do - 06/17 - 05/22/2017
... warranty, by time (one month), and miles (1,000 miles). IVH indicated that there were two open recalls associated with the VIN, 15304 and 14126. The advisor included the recalls on the job card, the customer signed the hard copy authorizing for...
Forum - 04/21/2017
Thank you for that information. I had not heard anything about this upcoming op code.
Time for UF2 on Canyon - 0590032 - 04/25/2017
... the Canyon. "On the Canyon, UF2 is standard equipment and therefore not an Factory Invoiced Option. You cannot claim Factory Invoiced Option add times for standard equipment." We get .6 when we install it on the Sierra but nothing on...
Forum - 04/25/2017
Please refer to Article 2.4 in the Service P&P for policies associated with CCND operations, as well as bulletin 06-00-89-026. Proper usage of these operations indicates that the technician followed system verification in SI and/or followed diagnostics...
Forum - 07/26/2017
The Required Operating Procedures Bulletin 04-00-89-015, including the Authorization Matrix, have been updated and are now available in Global.
Forum - 08/01/2017
Maybe this will help... #04-00-89-015P: Warranty Administration - Required Operating Procedures (U.S. Only) - (Jul 25, 2017) Q: There was only one single labor operation that applied to both a left and right side component. The technician repaired/replaced...
Forum - 08/08/2017
... in the mileage in/out field on the job card and a Field Product Report, the service manager opted not to claim the fuel expense. The transaction paid the 0.3 hours base labor with the CCND operation for a HVAC condition....
Forum - 08/08/2017
In the upper right of their keyboard, on either laptop or desktop computers. Press the "PRINT SCREEN" button. Then go to your writting program, ours is Open Office by Apache. You open a text document then press control V. Then right click and print. Not...
Forum - 09/28/2017
Could it be as simple as using labor op code 0560112 - Rear Window Resealing, and OLH all additional time with appropriate approvals and time stamps?
I would consider using the labor op for spontaneous goodwill maintenance explaining why. 0600343
PDI Add Times - 05/13/2016
Is it a requirement to have Service Manager Authorization for added lines for dealer-installed options/accessories on PDI job cards?
Forum - 12/15/2016
... If it's a DMS, is it Reynolds or a different one? If you have Reynolds, I print a daily Open RO List and pick up all job cards from the cashier office in the morning from the day before's work. I'm sure most dealers have their own way of...
Forum - 11/09/2016
... line 1 for the Power Steering concern and Line 2 for which my Advisor created an added operation line for the alignment. I am submitting both lines in one claim because the labor op code for steering gear (line 1) states to add the alignment...
2017 Warranty Workshops - 12/22/2016
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. View 2017 Schedule
Forum - 10/18/2016
From the FAQ section of the Required Operating Procedures Bulletin 04-00-89-015N (October 13, 2016) : Q: There was only one single labor operation that applied to both a left and right side component. The technician repaired/replaced both components,...
Forum - 11/09/2016
Thanks for your help. Just to clarify, Is no added operation approval necessary because I'm submitting all in 1 line and ultimately there didn't need to be an added line?
Forum - 11/10/2016
I HAVE A CLAIM TO REPLACE 5 APPLIQUES ON A 2015 YUKON ALL FOUR DOORS..DO I USE ONE LABOR OP FOR ALL OF THEM WITH OLH FOR THE OTHERS
Cause Codes clarification - 09/27/2016
... they are all on a single line, with all 6 applique parts on that line. When pulling up the Labor Operations, there are 3 different LOP's depending on which applique you're replacing. 2020320 (part 84021605, 84021606) , 2020140 (part 84021604, 84021603),...
Forum - 07/28/2017
thanks cnkraemer for your help i did finally get the DBC to talk to me i changed the labor op closest to the repair !!
REFINISH ROTORS - 07/28/2017
I HAVE A 2015 TRAX, WE MACHINED FRONT ROTORS. THE LABOR OP DOES NOT GIVE THE NORMAL ADD TIME FOR BOTH SIDES. AM I CORRECT IN THINKING THAT THE LABOR OP IS FOR ONLY THE ONE SIDE AND I SHOULD BE ABLE TO USE THE TIME FOR THE OTHER SIDE AS WELL? IT WOULD...
Forum - 07/25/2017
Also, Per the Authorization Matrix - Labor Op 4041510 for Battery Replacement on Vehicles with 250 miles or less and ALL 2016-2017 vehicles must go to WSC for approval.
Forum - 06/13/2017
OH my Ops director is going to LOVE that. Thank you for the insight however!
Forum - 06/08/2017
THERE ARE THREE DIFFERENT MODEL VINS FOR THE CTS I FOUND LABOR OP 1013600 BUT NOT SURE ITS FOR THE MODEL YOU ARE WORKING ON...
special policy - 06/15/2017
looking for a help card that has all of the special policies, listing all info with ops starting with 99*****Format: Help Card
Forum - 05/05/2017
... it says you can, but then they have a hard time remembering to add separate ones for OLH or added operations. We have a monthly service lunch meeting that includes the techs, service manager and advisors, the scheduler and myself that I must bring...
What Would You Do - 06/17 - 05/22/2017
... warranty, by time (one month), and miles (1,000 miles). IVH indicated that there were two open recalls associated with the VIN, 15304 and 14126. The advisor included the recalls on the job card, the customer signed the hard copy authorizing for...
Forum - 04/21/2017
Thank you for that information. I had not heard anything about this upcoming op code.
Time for UF2 on Canyon - 0590032 - 04/25/2017
... the Canyon. "On the Canyon, UF2 is standard equipment and therefore not an Factory Invoiced Option. You cannot claim Factory Invoiced Option add times for standard equipment." We get .6 when we install it on the Sierra but nothing on...
Forum - 04/25/2017
Please refer to Article 2.4 in the Service P&P for policies associated with CCND operations, as well as bulletin 06-00-89-026. Proper usage of these operations indicates that the technician followed system verification in SI and/or followed diagnostics...
Forum - 07/26/2017
The Required Operating Procedures Bulletin 04-00-89-015, including the Authorization Matrix, have been updated and are now available in Global.
Forum - 08/01/2017
Maybe this will help... #04-00-89-015P: Warranty Administration - Required Operating Procedures (U.S. Only) - (Jul 25, 2017) Q: There was only one single labor operation that applied to both a left and right side component. The technician repaired/replaced...
Forum - 08/08/2017
... in the mileage in/out field on the job card and a Field Product Report, the service manager opted not to claim the fuel expense. The transaction paid the 0.3 hours base labor with the CCND operation for a HVAC condition....
Forum - 08/08/2017
In the upper right of their keyboard, on either laptop or desktop computers. Press the "PRINT SCREEN" button. Then go to your writting program, ours is Open Office by Apache. You open a text document then press control V. Then right click and print. Not...
Forum - 09/28/2017
Could it be as simple as using labor op code 0560112 - Rear Window Resealing, and OLH all additional time with appropriate approvals and time stamps?
Forum - 09/27/2017
I was curious about this too. Any GM vehicle with Smart Care Wrap 1 has the labor op 0600853 and pays $35??
Forum - 11/07/2017
... not sure what to do and said to call TAC. My WSC specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable. Tac doesn't have an option on their site for recalls or re-programming...
Forum - 11/21/2017
... vehicle > select the Limited Warranty Guide (within the Owner Manual publication list). Another option is to review the Powertrain Coverage Table in SI for the year, make, model of vehicle. To quickly find whether or not a component or labor operation...
Forum - 09/19/2017
... Bumper to Bumper Limited Warranty & 6 year / 100,000 mile Powertrain Limited Warranty. Those operations that are blocked from automatic payment are listed within Appendix B of the CPO Operations Guide (as mentioned by cnkraemer above)....
Forum - 10/31/2017
... suggest, that you would send the claim with N/A (Not Applicable) in the field dependent box that pops up. I believe that if GM would look at the labor ops and question the input from the dealership, we would be able to explain the reason for our actions...
Expired Recalls? - 10/17/2017
... status. Does this mean that we can still submit for recalls if the IVH lists the recalls as Open, but Expires with Base Warranty, as long as it's still within a month of B-to-B expiration? Also, if it's based on a month time frame, if the...
Forum - 09/28/2017
... later date for a mildew odor concern. If that is the case (the customer returned at a later date) open a new job card to address the odor, referencing the previous water leak repair job card. Submit using the evap case labor operation for the failure and...
Re: not compatible to ltg - 03/05/2013
IF I AM NOT MISTAKEN THERE SHOULD BE A LABOR OP ON THE SPA BULLETIN FOR THE CUSTOMER REIMBURSEMENT..
Re: GMPP ROADSIDE TOWING - 01/22/2013
IN THE LABOR TIME GUIDE IN GLOBAL SEE PREFACE AND GO TO GMPP MAINTANENCE PROGRAM THERE IS A LIST OF LABOR OPS..
Re: SPS and Code Requirements - 07/17/2013
I dont remember seeing a list about sps codes and labor ops but it would be nice if the ltg would include that info..would make our job much easier..
Re: Engineering Information and the exact customer concern - 12/03/2012
alot of techs try to use PI's on repairs that do not apply , i would use a regular labor op for the repair too...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
... of sense, but basically weren't going to do anything about it. I would think if it still shows open on VIS, you should be able to H-route with the recall labor op to get it paid??...
LTG change - 11/07/2012
... on however it kept rejecting. When I contacted the DBC, they informed me that because my ticket opened on Oct. 31st, that the opcode did not have the alignment/tow adj. in October...but now it does. My guys wrote the customer up at 4:14pm on the 31st,...
Re: Complaint Codes - 01/16/2013
i am on reynolds and having the same problem too..complaint code and labor op not for same warranty classificaiton...
Re: SHIPPING LABEL - 12/13/2012
i printed one this week ,there was 2 highlited options underneath i clicked on "continue" and it takes you right to the ups label to fill out and print
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
You would use the Belt Tensioner labor op.. J0680.
Re: 2013 Spark PDI - 08/13/2012
Go into SI and select year, make and model. Go to LTG and look up Z7000 labor op. It pays 1.3 hours for PDI.
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op.. J0680. [/quote] I thought i would give DBC a call: they stated to use D4440 as it is the closest op ... learn something new everyday dont we - just want to share the info !!
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
THERE IS ANOTHER MESSAGE NO G_0000143940 DATED 8/21/2012 LABOR OP Z2397 FOR BUICK AND Z2398 FOR GMC..
gm message G-0000135297 - 10/29/2012
Labor Op Z2390 ..complimentary oil and filter change and tire rotation ,multi-poimt insp..how much goes in net amount..i cant seem to print the message THANKS
Re: cpo maintenance rejecting - 06/22/2012
... connect screen, go to frequently asked question. Where can I find the CBG CPO, Cadillac and HPO Operations Guides which includes claiming information regarding CPO vehicles? Answer: Please see the Operation Guide attached. You can find links to...
Re: Special Coverage #11135 - 08/06/2012
... to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected...
Re: Special Coverage #11135 - 08/07/2012
I would think the labor would be zero on that op, all you are claiming is the cost of the kit.
Re: CAC / GMPP SMARTCARE - 07/20/2012
MARCH 2012 NEWSLETTER THERE IS AN ARTICLE THAT TALKS ABOUT GOODWILL AND USE LABOR OP Z7410 ,THIS MAYBE WHAT YOU ARE LOOKING FOR, IF I APOLOGIZE TOO
REAR COMPARTMENT LID REPLACEMENT - 06/01/2012
Looking for a labor op to replace the rear compartment lid PT#25950525 // the handle has pulled thru the sheet metal //// 2011 Chev Malibu
I was curious about this too. Any GM vehicle with Smart Care Wrap 1 has the labor op 0600853 and pays $35??
Forum - 11/07/2017
... not sure what to do and said to call TAC. My WSC specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable. Tac doesn't have an option on their site for recalls or re-programming...
Forum - 11/21/2017
... vehicle > select the Limited Warranty Guide (within the Owner Manual publication list). Another option is to review the Powertrain Coverage Table in SI for the year, make, model of vehicle. To quickly find whether or not a component or labor operation...
Forum - 09/19/2017
... Bumper to Bumper Limited Warranty & 6 year / 100,000 mile Powertrain Limited Warranty. Those operations that are blocked from automatic payment are listed within Appendix B of the CPO Operations Guide (as mentioned by cnkraemer above)....
Forum - 10/31/2017
... suggest, that you would send the claim with N/A (Not Applicable) in the field dependent box that pops up. I believe that if GM would look at the labor ops and question the input from the dealership, we would be able to explain the reason for our actions...
Expired Recalls? - 10/17/2017
... status. Does this mean that we can still submit for recalls if the IVH lists the recalls as Open, but Expires with Base Warranty, as long as it's still within a month of B-to-B expiration? Also, if it's based on a month time frame, if the...
Forum - 09/28/2017
... later date for a mildew odor concern. If that is the case (the customer returned at a later date) open a new job card to address the odor, referencing the previous water leak repair job card. Submit using the evap case labor operation for the failure and...
Re: not compatible to ltg - 03/05/2013
IF I AM NOT MISTAKEN THERE SHOULD BE A LABOR OP ON THE SPA BULLETIN FOR THE CUSTOMER REIMBURSEMENT..
Re: GMPP ROADSIDE TOWING - 01/22/2013
IN THE LABOR TIME GUIDE IN GLOBAL SEE PREFACE AND GO TO GMPP MAINTANENCE PROGRAM THERE IS A LIST OF LABOR OPS..
Re: SPS and Code Requirements - 07/17/2013
I dont remember seeing a list about sps codes and labor ops but it would be nice if the ltg would include that info..would make our job much easier..
Re: Engineering Information and the exact customer concern - 12/03/2012
alot of techs try to use PI's on repairs that do not apply , i would use a regular labor op for the repair too...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
... of sense, but basically weren't going to do anything about it. I would think if it still shows open on VIS, you should be able to H-route with the recall labor op to get it paid??...
LTG change - 11/07/2012
... on however it kept rejecting. When I contacted the DBC, they informed me that because my ticket opened on Oct. 31st, that the opcode did not have the alignment/tow adj. in October...but now it does. My guys wrote the customer up at 4:14pm on the 31st,...
Re: Complaint Codes - 01/16/2013
i am on reynolds and having the same problem too..complaint code and labor op not for same warranty classificaiton...
Re: SHIPPING LABEL - 12/13/2012
i printed one this week ,there was 2 highlited options underneath i clicked on "continue" and it takes you right to the ups label to fill out and print
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
You would use the Belt Tensioner labor op.. J0680.
Re: 2013 Spark PDI - 08/13/2012
Go into SI and select year, make and model. Go to LTG and look up Z7000 labor op. It pays 1.3 hours for PDI.
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op.. J0680. [/quote] I thought i would give DBC a call: they stated to use D4440 as it is the closest op ... learn something new everyday dont we - just want to share the info !!
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
THERE IS ANOTHER MESSAGE NO G_0000143940 DATED 8/21/2012 LABOR OP Z2397 FOR BUICK AND Z2398 FOR GMC..
gm message G-0000135297 - 10/29/2012
Labor Op Z2390 ..complimentary oil and filter change and tire rotation ,multi-poimt insp..how much goes in net amount..i cant seem to print the message THANKS
Re: cpo maintenance rejecting - 06/22/2012
... connect screen, go to frequently asked question. Where can I find the CBG CPO, Cadillac and HPO Operations Guides which includes claiming information regarding CPO vehicles? Answer: Please see the Operation Guide attached. You can find links to...
Re: Special Coverage #11135 - 08/06/2012
... to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected...
Re: Special Coverage #11135 - 08/07/2012
I would think the labor would be zero on that op, all you are claiming is the cost of the kit.
Re: CAC / GMPP SMARTCARE - 07/20/2012
MARCH 2012 NEWSLETTER THERE IS AN ARTICLE THAT TALKS ABOUT GOODWILL AND USE LABOR OP Z7410 ,THIS MAYBE WHAT YOU ARE LOOKING FOR, IF I APOLOGIZE TOO
REAR COMPARTMENT LID REPLACEMENT - 06/01/2012
Looking for a labor op to replace the rear compartment lid PT#25950525 // the handle has pulled thru the sheet metal //// 2011 Chev Malibu
Re: - 05/14/2012
I may be wrong but thought those labor ops were for transportation claims...to be on the safe side i would talk to the DBC to make sure...hope this helps you!!!
Re: Transportation Claims - 06/08/2012
thanks for your help , when we use the labor op for each would i have to zero out labor for tech or leave it in?
REAR ENGINE MOUNT - 02/28/2012
Trying to locate op code for a rear engine mount on a 2007 Pontiac Grand Prix PT#10447321
Please Help with LOP(s) - 03/02/2012
We had a 2008 Malibu w/ 3.6 engine, had to replace all lifters left and right bank. Labor ops are available for left (J0620-4.1 hrs) and right (J0621-3.9 hrs.) but no OP for both. The other engine has a LOP for both banks. I am struggling with this...
Re: CUST BROKE DOWN - 01/18/2012
use L.Op Z7920 for verifiable trip interruption expenses H-route net amnt claims with comments to your DMA
Re: Transportation Damage Submissions - 02/06/2012
... Damage for transportation claim assistance. When vehicle(s) are found to have incorrect parts/option or option discrepancies, Service Agents are to note the discrepancy on the Carrier's Delivery Receipt or LON. Reimbursement for the replacement of an...
FRT FLOOR CONSOLE ARMREST - 02/21/2012
I am trying to find a labor op for a 2008 Trailblazer for PT#25998844 / Front Floor Console Armrest .... I have tried: Armrest - Floor Console IN S.I. & also checked in part Group to Labor op
Re: Z2237 COUPON - 09/27/2010
dbc is working on the problems with these z labor operations..they dont know when its gonna be fixed...i talked to them this mornin..mine are piling up..
Re: PDI - 12/17/2010
THE TRANSPORT CLAIM CODE IS 28086 FOR MISSING KEY. LABOR OP IS S0011. I'VE HAD SEVERAL....
Re: TIRES - 12/28/2010
The time for replacing tires is all inclusive. Mount & balance is all covered under the labor opcode time.
Re: Customer Participation amount - 07/23/2010
I just had a similar issue, is the labor op covered by a diesel or other warranty that normally has a $100 deduct? I think mine did that because of the labor op I used. Per DBC I had to select "waive deductible" and then enter the amount I wanted for...
Re: 2011 Duramax - 07/26/2010
is this an add to the pdi or do i need to get another job card written up like the z6998 labor op??
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/30/2010
I got the opportunity to discuss it with my GM rep and he did authorize it to be paid.
Re: Parts purchased locally. global pays less. - 10/29/2010
Rhonda, Here is a copy excerpt from the document. It has been archived so it has to be searched in messages through the advanced search option, with the archive radio button checked. The information on Parts Expedite is toward the bottom of this document....
Re: WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
IF YOU ARE TALKING ABOUT THE Z7410 LABOR OP I WAS TOLD THEY DONT EXIST ANYMORE.THE ONLY ONE I KNOW OF IS THE Z7091..HOPE THIS HELPS
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/10/2010
rhonda i checked warr wizard part no it gave labor op k5400 trans fluid cooler pipe, looks like the closest one, didnt see one for the seal...hope this helps..connie
Re: Z2237 COUPON - 10/15/2010
The coupon that is good until 12-13-10 is the GM mailed coupon only & that labor op is z2259, correct?
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
I called DBC and h&kchevy is correct. You have to submit the saw and sander labor op first and then submit for the recall.
Re: Would you try to put a claim in for this? - 09/17/2010
ok i see you point now..there is a labor op B7777 assist steps replacement maybe use that one and put in comments about the bolts..its a thought..good luck
Re: customer seeks reimbursement - 05/03/2011
you would use the Battery labor op N0110 and put the reimbursement amount in net..and put in comments the reason for the refund..hope this helps
ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
I JUST FOUND OUT I CAN CLAIM .2 ADM. ALLOWANCE ON ALL CLUSTERS & RADIO'S...DOES THAT INCLUDE THE SPECIAL POLICY CLUSTERS ("T" OP CODE)?
LEAK TEST - 04/08/2011
DO I ADD LEAK TEST TIME TO BASE TIME ON LABOR OP I USE OR DOES THAT GO IN ADD TIME....
Re: SI - 02/14/2011
still unable to even open SI. I am giving up and will attempt again tomorrow
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
Thanks for the feed back. I will try that op- code.
GMPP SMART CARE - 04/01/2011
Does anyone remeber the labor ops for the gmpp lof.I thought it started with a M.
I may be wrong but thought those labor ops were for transportation claims...to be on the safe side i would talk to the DBC to make sure...hope this helps you!!!
Re: Transportation Claims - 06/08/2012
thanks for your help , when we use the labor op for each would i have to zero out labor for tech or leave it in?
REAR ENGINE MOUNT - 02/28/2012
Trying to locate op code for a rear engine mount on a 2007 Pontiac Grand Prix PT#10447321
Please Help with LOP(s) - 03/02/2012
We had a 2008 Malibu w/ 3.6 engine, had to replace all lifters left and right bank. Labor ops are available for left (J0620-4.1 hrs) and right (J0621-3.9 hrs.) but no OP for both. The other engine has a LOP for both banks. I am struggling with this...
Re: CUST BROKE DOWN - 01/18/2012
use L.Op Z7920 for verifiable trip interruption expenses H-route net amnt claims with comments to your DMA
Re: Transportation Damage Submissions - 02/06/2012
... Damage for transportation claim assistance. When vehicle(s) are found to have incorrect parts/option or option discrepancies, Service Agents are to note the discrepancy on the Carrier's Delivery Receipt or LON. Reimbursement for the replacement of an...
FRT FLOOR CONSOLE ARMREST - 02/21/2012
I am trying to find a labor op for a 2008 Trailblazer for PT#25998844 / Front Floor Console Armrest .... I have tried: Armrest - Floor Console IN S.I. & also checked in part Group to Labor op
Re: Z2237 COUPON - 09/27/2010
dbc is working on the problems with these z labor operations..they dont know when its gonna be fixed...i talked to them this mornin..mine are piling up..
Re: PDI - 12/17/2010
THE TRANSPORT CLAIM CODE IS 28086 FOR MISSING KEY. LABOR OP IS S0011. I'VE HAD SEVERAL....
Re: TIRES - 12/28/2010
The time for replacing tires is all inclusive. Mount & balance is all covered under the labor opcode time.
Re: Customer Participation amount - 07/23/2010
I just had a similar issue, is the labor op covered by a diesel or other warranty that normally has a $100 deduct? I think mine did that because of the labor op I used. Per DBC I had to select "waive deductible" and then enter the amount I wanted for...
Re: 2011 Duramax - 07/26/2010
is this an add to the pdi or do i need to get another job card written up like the z6998 labor op??
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/30/2010
I got the opportunity to discuss it with my GM rep and he did authorize it to be paid.
Re: Parts purchased locally. global pays less. - 10/29/2010
Rhonda, Here is a copy excerpt from the document. It has been archived so it has to be searched in messages through the advanced search option, with the archive radio button checked. The information on Parts Expedite is toward the bottom of this document....
Re: WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
IF YOU ARE TALKING ABOUT THE Z7410 LABOR OP I WAS TOLD THEY DONT EXIST ANYMORE.THE ONLY ONE I KNOW OF IS THE Z7091..HOPE THIS HELPS
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/10/2010
rhonda i checked warr wizard part no it gave labor op k5400 trans fluid cooler pipe, looks like the closest one, didnt see one for the seal...hope this helps..connie
Re: Z2237 COUPON - 10/15/2010
The coupon that is good until 12-13-10 is the GM mailed coupon only & that labor op is z2259, correct?
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
I called DBC and h&kchevy is correct. You have to submit the saw and sander labor op first and then submit for the recall.
Re: Would you try to put a claim in for this? - 09/17/2010
ok i see you point now..there is a labor op B7777 assist steps replacement maybe use that one and put in comments about the bolts..its a thought..good luck
Re: customer seeks reimbursement - 05/03/2011
you would use the Battery labor op N0110 and put the reimbursement amount in net..and put in comments the reason for the refund..hope this helps
ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
I JUST FOUND OUT I CAN CLAIM .2 ADM. ALLOWANCE ON ALL CLUSTERS & RADIO'S...DOES THAT INCLUDE THE SPECIAL POLICY CLUSTERS ("T" OP CODE)?
LEAK TEST - 04/08/2011
DO I ADD LEAK TEST TIME TO BASE TIME ON LABOR OP I USE OR DOES THAT GO IN ADD TIME....
Re: SI - 02/14/2011
still unable to even open SI. I am giving up and will attempt again tomorrow
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
Thanks for the feed back. I will try that op- code.
GMPP SMART CARE - 04/01/2011
Does anyone remeber the labor ops for the gmpp lof.I thought it started with a M.
Re: Special Policy 10240 with collateral damage - 08/02/2011
You may have to end up using a regular labor op and goodwill it to get it paid
2011 HHR - REAR WHEEL SPEED SENSOR - 08/08/2011
I AM TRYING TO LOCATE A LABOR OP FOR REAR WHEEL SPEED SENSOR ON AN HHR (3GNBACFU9BS550513) ?????
Re: Volt - Flat tire - 08/23/2011
... time goodwill for a non-warranty expense; I would recommend the non-warranty & incremental expense operation, Z7091. This operation may be used during or after the warranty period & for miscellaneous expenses. As Meshelly noted...please reference Global...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 05/16/2011
[quote] MARKC: For the installation you need to use the "I" labor op. The "R" labor op is for repairs to accessories. [/quote] Curious.... how do your dealerships let you know there was a customer paid (after delivery) accessory installed that needs...
Re: Accessories for - 05/17/2011
Thanks for the input. Do you know how the vehicle options are updated?
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
THERE IS LABOR OP Z7091 I HAVE USED FOR CUSTOMER REIMBURSEMENTS...YOU MAY HAVE TO H ROUTE IT FOR AUTH....HOPE THIS HELPS
Re: 2010 CAMARO - STRIPE - 10/10/2011
i checked warranty wizard it showed B7010..i looked up the other labor ops in the labor time guide they were not there...B7010 may be the closest one to use...
Re: - 10/20/2011
I SAW THAT NOT SURE WHAT IT IS, HAD A BATTERY CLAIM LAST WEEK ENTERED IT WITH LABOR OP N0110 THE LABOR TIME AND TEST CODE AND IT PAID...
Re: - 10/21/2011
I called DBC on that, they had told me it is a glitch & to still use the 5-digit Labor op & the time listed is still correct
N0110 BATTERY - 12/15/2011
DOES ANYONE KNOW OF THE TOP OF THEIR HEAD... WHERE I CAN FIND "IN WRITING" THAT N0110 IS A RESTRICTED LABOR OP ??
Re: PDI 2012 VERANO - 01/04/2012
GO TO THE LABOR TIME GUIDE IN GM GLOBAL THE LABOR OP IS Z7000 THE TIME IS 1.2
GM FAMILY FIRST - 12/29/2011
Does anybody know what the labor op is for the GM Family First discount aka GM Certified Service Employee Discount Program?
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
SHUTTLE WILL GO IN THE SHUTTLE COLUMN WHERE YOU WILL SELECT ONE WAY OR 2 WAY, NO CODES,Z OP CODES ARE ELIMINATED EXCEPT FOR Z6999
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
Put the amount in net, in the screen for net items you can do a question mark and it will bring up you options, rental, shuttle, miscellaneous etc..
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... TO SUBMIT THRU GLOBAL IT WANTS A COMPLAINT / CAUSE CODE & TEXT - IT WONT LET ME GET BY THE LABOR OP BOX [/quot OK LET ME SEE IF I UNDERSTAND YOU...YOU ONLY HAVE THE RENTAL...NO OTHER LABOR OPS TO SUBMIT ON THAT RO??...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/30/2010
DOES ANYONE KNOW HOW I CAN FIND THE LABOR OP ON THIS DISTRIBUTOR FOR A 1993 CORVETTE ????
Re: #10023 CAMPAIGN - 03/25/2010
... ?? [/quote] YES AND I CALCULATED FOR 23 DAYS AT 2.08 A DAY AND ENTER IN MISC NET UNDER LABOR OP V2223 KEEP REJECTING DUE TO LINE 1 WERE I DID REPAIRS USING LABOR OP V2226.REASON FOR REJECT IS THAT FIELD ACTION HAS ALREADY BEEN PREFORMED.THANKS FOR ...
BULLETIN VS BULLETIN "CONFUSION" - 05/04/2010
... ONLY BASE LABOR OF .4) - IN REVIEW OF BULLETIN 06-08-47-001G IT STATES: ON ALL REPROGRAMMING LABOR OPS, A BASE TIME OF .4 IS ALLOWED. WHEN A BULLETIN IS PUBLISHED WITH A SPECIAL BULLETIN ONLY LABOR OP, THE DIAG TIME IS NOT INCLUDED UNLESS THERE IS A...
Re: 4TH of July - 06/23/2010
wow becky i like those kind of vancations...our dealership probably will be closed july 2 and open on july 5..
Re: 4TH of July - 06/23/2010
Our dealer principal will most likely keep the store open Monday July 5th. Just a normal weekend for us. I'd even bet we'll be open on July 3rd, too. Oh, and yep, watching fireworks for sure!
Re: DYE TEST - 11/04/2009
Correct. Use the NPF labor op and it will allow the dye in the parts field.
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
J6982 is the appropriate operation for the repair or replacement of the evaporative emission control hoses. The operation carries coverage code E.
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
ITS NOT THE ACTUAL BUYBACK IN QUESTION, ITS THE TIME WE SPENT DOING THE INSPECTION REQUESTED BY GM & WHAT LABOR OP IS THERE TO USE ????
Re: EVAP - 01/19/2010
I SAY NO, DUE TO NO PART FAILURE UNDER POWERTRAIN, AND I BELIEVE YOU CAN'T GOODWILL COULD NOT DUPLICATE LABOR OPERATIONS AS PER P&P
Does anyone know if Gmpp covers the cables /harness for the dealer installed dvd headrest players? - 01/25/2010
I have a claim that the one the monitor harnesses broke, tech. replaced cable part#19158410, can't find a labor operation besides video display replacment..
You may have to end up using a regular labor op and goodwill it to get it paid
2011 HHR - REAR WHEEL SPEED SENSOR - 08/08/2011
I AM TRYING TO LOCATE A LABOR OP FOR REAR WHEEL SPEED SENSOR ON AN HHR (3GNBACFU9BS550513) ?????
Re: Volt - Flat tire - 08/23/2011
... time goodwill for a non-warranty expense; I would recommend the non-warranty & incremental expense operation, Z7091. This operation may be used during or after the warranty period & for miscellaneous expenses. As Meshelly noted...please reference Global...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 05/16/2011
[quote] MARKC: For the installation you need to use the "I" labor op. The "R" labor op is for repairs to accessories. [/quote] Curious.... how do your dealerships let you know there was a customer paid (after delivery) accessory installed that needs...
Re: Accessories for - 05/17/2011
Thanks for the input. Do you know how the vehicle options are updated?
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
THERE IS LABOR OP Z7091 I HAVE USED FOR CUSTOMER REIMBURSEMENTS...YOU MAY HAVE TO H ROUTE IT FOR AUTH....HOPE THIS HELPS
Re: 2010 CAMARO - STRIPE - 10/10/2011
i checked warranty wizard it showed B7010..i looked up the other labor ops in the labor time guide they were not there...B7010 may be the closest one to use...
Re: - 10/20/2011
I SAW THAT NOT SURE WHAT IT IS, HAD A BATTERY CLAIM LAST WEEK ENTERED IT WITH LABOR OP N0110 THE LABOR TIME AND TEST CODE AND IT PAID...
Re: - 10/21/2011
I called DBC on that, they had told me it is a glitch & to still use the 5-digit Labor op & the time listed is still correct
N0110 BATTERY - 12/15/2011
DOES ANYONE KNOW OF THE TOP OF THEIR HEAD... WHERE I CAN FIND "IN WRITING" THAT N0110 IS A RESTRICTED LABOR OP ??
Re: PDI 2012 VERANO - 01/04/2012
GO TO THE LABOR TIME GUIDE IN GM GLOBAL THE LABOR OP IS Z7000 THE TIME IS 1.2
GM FAMILY FIRST - 12/29/2011
Does anybody know what the labor op is for the GM Family First discount aka GM Certified Service Employee Discount Program?
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
SHUTTLE WILL GO IN THE SHUTTLE COLUMN WHERE YOU WILL SELECT ONE WAY OR 2 WAY, NO CODES,Z OP CODES ARE ELIMINATED EXCEPT FOR Z6999
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
Put the amount in net, in the screen for net items you can do a question mark and it will bring up you options, rental, shuttle, miscellaneous etc..
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... TO SUBMIT THRU GLOBAL IT WANTS A COMPLAINT / CAUSE CODE & TEXT - IT WONT LET ME GET BY THE LABOR OP BOX [/quot OK LET ME SEE IF I UNDERSTAND YOU...YOU ONLY HAVE THE RENTAL...NO OTHER LABOR OPS TO SUBMIT ON THAT RO??...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/30/2010
DOES ANYONE KNOW HOW I CAN FIND THE LABOR OP ON THIS DISTRIBUTOR FOR A 1993 CORVETTE ????
Re: #10023 CAMPAIGN - 03/25/2010
... ?? [/quote] YES AND I CALCULATED FOR 23 DAYS AT 2.08 A DAY AND ENTER IN MISC NET UNDER LABOR OP V2223 KEEP REJECTING DUE TO LINE 1 WERE I DID REPAIRS USING LABOR OP V2226.REASON FOR REJECT IS THAT FIELD ACTION HAS ALREADY BEEN PREFORMED.THANKS FOR ...
BULLETIN VS BULLETIN "CONFUSION" - 05/04/2010
... ONLY BASE LABOR OF .4) - IN REVIEW OF BULLETIN 06-08-47-001G IT STATES: ON ALL REPROGRAMMING LABOR OPS, A BASE TIME OF .4 IS ALLOWED. WHEN A BULLETIN IS PUBLISHED WITH A SPECIAL BULLETIN ONLY LABOR OP, THE DIAG TIME IS NOT INCLUDED UNLESS THERE IS A...
Re: 4TH of July - 06/23/2010
wow becky i like those kind of vancations...our dealership probably will be closed july 2 and open on july 5..
Re: 4TH of July - 06/23/2010
Our dealer principal will most likely keep the store open Monday July 5th. Just a normal weekend for us. I'd even bet we'll be open on July 3rd, too. Oh, and yep, watching fireworks for sure!
Re: DYE TEST - 11/04/2009
Correct. Use the NPF labor op and it will allow the dye in the parts field.
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
J6982 is the appropriate operation for the repair or replacement of the evaporative emission control hoses. The operation carries coverage code E.
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
ITS NOT THE ACTUAL BUYBACK IN QUESTION, ITS THE TIME WE SPENT DOING THE INSPECTION REQUESTED BY GM & WHAT LABOR OP IS THERE TO USE ????
Re: EVAP - 01/19/2010
I SAY NO, DUE TO NO PART FAILURE UNDER POWERTRAIN, AND I BELIEVE YOU CAN'T GOODWILL COULD NOT DUPLICATE LABOR OPERATIONS AS PER P&P
Does anyone know if Gmpp covers the cables /harness for the dealer installed dvd headrest players? - 01/25/2010
I have a claim that the one the monitor harnesses broke, tech. replaced cable part#19158410, can't find a labor operation besides video display replacment..
Re: Fuel door spring - 01/13/2010
I think I'd use B6000. The spring and the little rubber bumpers all fit under that labor op. as closest to.
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... IS THE ANSWER I RECEIVED FROM KRISTEN --- I HAD MY SALES DEPT PRINT THIS........ The Certified Operations Guide is now available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center,...
Re: More Global Warranty questions - 02/03/2010
Would she be opposed to me calling her? I need to know what one of these statements look like.
Re: More Global Warranty questions - 02/03/2010
Yes it comes on the open account as often as you input, so if you input daily, you will get paid daily.
Re: RENTALS - 02/10/2010
GWM does not accept the "Z" rental ops or the "T" towing op. The rental or towing amount is now entered in the respective rental or towing net item field in conjunction with the repair performed. Refer to the Global Warranty Management User Manual Article...
Re: TRANSPORTATION DAMAGE - 02/09/2010
IN J&L WARRANTY OPERATIION MANUAL THERE IS AN ARTICLE ON TRANSPORTATION CLAIMS, AS A MATTER OF FACT IF YOU DO NOT HAVE THIS MANUAL IT HAS ALMOST ANYTHING YOU NEED IN IT
Re: More Global Warranty questions - 02/04/2010
... the transaction summary on Wednesday, however, did not receive the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty Operations/WIPRO", however,...
Complaint Code for tire pressure indicator sensor replacement - 02/04/2010
Per the above, labor op E0722, has anyone had luck as to what compaint code to use?
Re: transaction type - 02/08/2010
Right after you type in the ZREG, the next column put in a question mark, hit enter, and it will give you the options (one is for special policy) and select it.
GLOBAL WARRANTY (transistion) - 03/03/2010
... those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through...
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/15/2010
Did you try to self authorize? There is an option "overage claim" for 60 days over.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
BUT IF YOU DON'T FILE THE CLAIM ON IT, HOW CAN YOU REMOVE IT FROM THE VIS TO PREVENT CONTINUED CONTACT WITH THE CUSTOMER ABOUT AN OPEN RECALL.
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Re: J6354 - 03/13/2009
[quote] Christalyn: I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles. [/quote] What did you use as the failcode? Did you use the DTC?
Missing Owners Manual - 03/17/2009
Anybody know a labor op to submit a Transportation Claim for missing owners manual? I haven't had one of these in years.
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/19/2009
When I put your part number into the warranty wizard that I use here are the labor ops that come up. Hope it helps. Insulator And/Or Support, Rear Stabilizer Shaft - Right - Replace OPERATION NUMBER: E4180 LABOR TIME: 0.6 Insulator And/Or Support,...
Re: BOOT-SEAL AT TRANS GEAR SELECTOR - 02/02/2009
If it's a Silverado Classic I found this labor op: Seal, Shift Lever - Replace OPERATION NUMBER: K5140 Column Mounted LABOR TIME: 0.3 With Tow Haul Switch ADD: 0.3 However, this does not show in the LTG for the new body style Silverado. If it's new...
Re: PDI FLUID ADD CLAIMS - 12/29/2008
... Tech found it to be 1 qt low on oil. I have tried to submit an "I" claim for $9.04 in net to recoop the cost of the oil and opti-kleen. Claim rejects "EK" net amount excessive. What am I missing? Any ideas? Thanks in advance....
Re: Warranty Admin. job description - 12/11/2008
Various position descriptions may be found in the Retail Operating System located in GlobalConnect through the Service tab.
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
I'd say there isn't a "LIST" per say, but if you look up the labor op, it'll tell you what the coverage codes are for that repair.
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
GO INTO SI PUT IN VIN AND GO TO LABOR TIME GUIDE, SEARCH KEYWORD -EMISSION- AND ALL OP CODES THAT APPLY TO VEHICLE WITHIN EMISSIONS WARRANTY WILL BE LISTED
Re: FYI-IPC special policy, T5687 - 04/20/2009
Did hear on Friday, but they said to wait until today (Mon 4/20) before resubmitting, but they have fixed the system so the labor op should pay ok.
Re: Injection pump special policy, T5550 - 04/08/2009
THE ONLY THING I SEE IS THE LABOR OP HAS A DASH T-5550. DO YOU THINK THAT MATTERS?
OLD RECALL LISTING ???? - 04/10/2009
I HAVE A OLD CIERA (1995) WITH RECALL 95058 STILL OPEN -- BUT UNABLE TO PULL IT UP IN SI BY THAT #.... ANY SUGGESTIONS ???
Re: Oil leak diagnosis - 03/31/2009
[quote] Ken: This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. [/quote] So if there was no actual repair because they haven't detected the source of the leak, how do you know...
I think I'd use B6000. The spring and the little rubber bumpers all fit under that labor op. as closest to.
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... IS THE ANSWER I RECEIVED FROM KRISTEN --- I HAD MY SALES DEPT PRINT THIS........ The Certified Operations Guide is now available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center,...
Re: More Global Warranty questions - 02/03/2010
Would she be opposed to me calling her? I need to know what one of these statements look like.
Re: More Global Warranty questions - 02/03/2010
Yes it comes on the open account as often as you input, so if you input daily, you will get paid daily.
Re: RENTALS - 02/10/2010
GWM does not accept the "Z" rental ops or the "T" towing op. The rental or towing amount is now entered in the respective rental or towing net item field in conjunction with the repair performed. Refer to the Global Warranty Management User Manual Article...
Re: TRANSPORTATION DAMAGE - 02/09/2010
IN J&L WARRANTY OPERATIION MANUAL THERE IS AN ARTICLE ON TRANSPORTATION CLAIMS, AS A MATTER OF FACT IF YOU DO NOT HAVE THIS MANUAL IT HAS ALMOST ANYTHING YOU NEED IN IT
Re: More Global Warranty questions - 02/04/2010
... the transaction summary on Wednesday, however, did not receive the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty Operations/WIPRO", however,...
Complaint Code for tire pressure indicator sensor replacement - 02/04/2010
Per the above, labor op E0722, has anyone had luck as to what compaint code to use?
Re: transaction type - 02/08/2010
Right after you type in the ZREG, the next column put in a question mark, hit enter, and it will give you the options (one is for special policy) and select it.
GLOBAL WARRANTY (transistion) - 03/03/2010
... those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through...
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/15/2010
Did you try to self authorize? There is an option "overage claim" for 60 days over.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
BUT IF YOU DON'T FILE THE CLAIM ON IT, HOW CAN YOU REMOVE IT FROM THE VIS TO PREVENT CONTINUED CONTACT WITH THE CUSTOMER ABOUT AN OPEN RECALL.
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Re: J6354 - 03/13/2009
[quote] Christalyn: I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles. [/quote] What did you use as the failcode? Did you use the DTC?
Missing Owners Manual - 03/17/2009
Anybody know a labor op to submit a Transportation Claim for missing owners manual? I haven't had one of these in years.
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/19/2009
When I put your part number into the warranty wizard that I use here are the labor ops that come up. Hope it helps. Insulator And/Or Support, Rear Stabilizer Shaft - Right - Replace OPERATION NUMBER: E4180 LABOR TIME: 0.6 Insulator And/Or Support,...
Re: BOOT-SEAL AT TRANS GEAR SELECTOR - 02/02/2009
If it's a Silverado Classic I found this labor op: Seal, Shift Lever - Replace OPERATION NUMBER: K5140 Column Mounted LABOR TIME: 0.3 With Tow Haul Switch ADD: 0.3 However, this does not show in the LTG for the new body style Silverado. If it's new...
Re: PDI FLUID ADD CLAIMS - 12/29/2008
... Tech found it to be 1 qt low on oil. I have tried to submit an "I" claim for $9.04 in net to recoop the cost of the oil and opti-kleen. Claim rejects "EK" net amount excessive. What am I missing? Any ideas? Thanks in advance....
Re: Warranty Admin. job description - 12/11/2008
Various position descriptions may be found in the Retail Operating System located in GlobalConnect through the Service tab.
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
I'd say there isn't a "LIST" per say, but if you look up the labor op, it'll tell you what the coverage codes are for that repair.
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
GO INTO SI PUT IN VIN AND GO TO LABOR TIME GUIDE, SEARCH KEYWORD -EMISSION- AND ALL OP CODES THAT APPLY TO VEHICLE WITHIN EMISSIONS WARRANTY WILL BE LISTED
Re: FYI-IPC special policy, T5687 - 04/20/2009
Did hear on Friday, but they said to wait until today (Mon 4/20) before resubmitting, but they have fixed the system so the labor op should pay ok.
Re: Injection pump special policy, T5550 - 04/08/2009
THE ONLY THING I SEE IS THE LABOR OP HAS A DASH T-5550. DO YOU THINK THAT MATTERS?
OLD RECALL LISTING ???? - 04/10/2009
I HAVE A OLD CIERA (1995) WITH RECALL 95058 STILL OPEN -- BUT UNABLE TO PULL IT UP IN SI BY THAT #.... ANY SUGGESTIONS ???
Re: Oil leak diagnosis - 03/31/2009
[quote] Ken: This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. [/quote] So if there was no actual repair because they haven't detected the source of the leak, how do you know...
April Newsletter - Money Savers Article Error - 04/06/2009
On page six of the April 2009 edition Warranty Newsletter the labor ops provided (Z7901 and Z7902) should be Z7910 (one-way shuttle) and Z7911 (two-way shuttle) respectively.
G-8 CASTER ARM - 04/06/2009
I am looking for a labor op to cover the front lower control arm (CASTER ADJUSTMENT). PN 92224668 ina 2008 g-8.
Re: OLD RECALL #07217 - 06/15/2009
Did you use the courtesy transportation labor op with $42.00 in the net amount? If so, I would have done the same thing.
Re: CLAIM IN REVEIW? - 06/16/2009
I haven't had any of this labor op pay the one from this credit memo also went to reveiew-WINS.
Re: CLAIM IN REVEIW? - 06/16/2009
I haven't had any of this labor op pay the one from this credit memo also went to reveiew-WINS.
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
RAIL DUST - FALLOUT - 06/25/2009
HAS ANYONE COME ACCROSS ANY BULLETINS REGARDING CHANGE IN LABOR OPS ON RAIL DUST / FALLOUT, WE HAVE USED A5575 IT SEEMS FOREVER - BUT ON THE 2009-2010 IT DOESNT SEEM TO APPLY
Re: REAR DIFFERENTIAL SEAL - 06/25/2009
Yup, you are right, there's nothing there for a "shaft seal". I think I'd go with F2123, as closest-to-op and "H" route.
Re: Body Side Molding replace - 08/27/2009
Our AVM has us use the individual labor ops for these. Pain in the rear if you do all 4!
Re: Towing on a life time warr part ? - 09/16/2009
Towing should be covered with a warranty repair. You either have to put it under the labor op of the repair that was done as a net item with comments and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part...
Re: GM $15 cards. - 07/01/2009
... not contain a VIN number. The card expired on June 30. The back side of the card contained labor operation Z2218 for a $15 reimbursement. There may be other cards that are valid, but contain a different operation number....
Re: GM Accessories VPO/LPO Programs - 07/02/2009
USE Z6998 PDI ADD OPS TO GET PAID IT SHOULD ALREADY BE IN YOUR DMS FOR ADP AND R/R
Re: 2010 CAMARO - STRIPS - 08/04/2009
My service mgr pulled it up on Global Connect> Accessory Info Center for VPO Option Info. AIC is found in the sales tab.
2010 CAMARO - STRIPS - 07/29/2009
IS THERE ANYTHING IN PRINT REGARDING LABOR OP OR TIME FOR THESE 2010 CAMAROS FOR THE STRIPES ???
Investigate Vehicle History - 01/23/2018
... resource that allows users to view specific vehicle information that is necessary for a proper job card write up. We'll be highlighting all of the important sections of the report that should be used with every service transaction. Let's get started...
Missed Revenue - Parts Expediting - 02/02/2022
... Allowance, Fluid Leak Analyze Find training videos for these and other Missed Warranty Revenue topics in the Training Video Library. This video covers Parts Expediting It is impossible and unreasonable to expect that your parts department will always...
Warranty Coverage - 08/04/2021
... do you know what components or repairs coincide with the powertrain warranty? The covered labor operations are listed in the Labor Time Guide under the preface tab. Once there you will go into coverage codes tables, and then the powertrain coverage code...
Forum - 12/05/2007
A Z6999 labor op WILL NOT allow any labor to be claimed. It is a net item only labor op. No parts, no labor, only something in the net item field. The tech sure didn't check ove the PDI very well if he didn't check the oil level. Yes, it should have...
Core Charges - 11/29/2007
Please see core information in the Policy & Procedure Manual article 1.7.4e. Claim type F/labor operation Z7200 / amount in net.
ADMIN ALLOWANCE - 12/19/2007
In ADP when closing a line it will ask me if I want to add lbr op.say yes,type in "admin", prompt for tech put in 9999, next prompt enter amount.
Recall OLH - 12/20/2007
The service manager can sign OLH on a recall, but in order for any OLH to pay with a V labor op the claim will have to be H-Routed.
GMVISS - 10/25/2007
Our DMS system ADP prints Viss everytime a repair order is opened.this really cut down on missed recalls ect and is with the hard copy at all tiomes.
REGINA - 09/24/2007
I ALWAYS START WITH LABOR OP B5410 WHEN IT COMES TO WATER LEAKS IN BODY.HOPE THIS HELPS
Forum - 09/19/2007
Actually, the labor time guide will indicate coverage code S1 and S2 directly below the labor operation. So the easiest way to remember it is to look for those codes every time you look up the labor operation of a sublet repair. If you see S1, add your...
Pyramid Claims - 09/19/2007
... about it when before it was not a problem. I understnd that if you are replacing a 2 parts on top of each other you use the biggest labor op and then if more time was need to put it in OLH. However, would it not kick back for parts amount excessive....
On page six of the April 2009 edition Warranty Newsletter the labor ops provided (Z7901 and Z7902) should be Z7910 (one-way shuttle) and Z7911 (two-way shuttle) respectively.
G-8 CASTER ARM - 04/06/2009
I am looking for a labor op to cover the front lower control arm (CASTER ADJUSTMENT). PN 92224668 ina 2008 g-8.
Re: OLD RECALL #07217 - 06/15/2009
Did you use the courtesy transportation labor op with $42.00 in the net amount? If so, I would have done the same thing.
Re: CLAIM IN REVEIW? - 06/16/2009
I haven't had any of this labor op pay the one from this credit memo also went to reveiew-WINS.
Re: CLAIM IN REVEIW? - 06/16/2009
I haven't had any of this labor op pay the one from this credit memo also went to reveiew-WINS.
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
RAIL DUST - FALLOUT - 06/25/2009
HAS ANYONE COME ACCROSS ANY BULLETINS REGARDING CHANGE IN LABOR OPS ON RAIL DUST / FALLOUT, WE HAVE USED A5575 IT SEEMS FOREVER - BUT ON THE 2009-2010 IT DOESNT SEEM TO APPLY
Re: REAR DIFFERENTIAL SEAL - 06/25/2009
Yup, you are right, there's nothing there for a "shaft seal". I think I'd go with F2123, as closest-to-op and "H" route.
Re: Body Side Molding replace - 08/27/2009
Our AVM has us use the individual labor ops for these. Pain in the rear if you do all 4!
Re: Towing on a life time warr part ? - 09/16/2009
Towing should be covered with a warranty repair. You either have to put it under the labor op of the repair that was done as a net item with comments and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part...
Re: GM $15 cards. - 07/01/2009
... not contain a VIN number. The card expired on June 30. The back side of the card contained labor operation Z2218 for a $15 reimbursement. There may be other cards that are valid, but contain a different operation number....
Re: GM Accessories VPO/LPO Programs - 07/02/2009
USE Z6998 PDI ADD OPS TO GET PAID IT SHOULD ALREADY BE IN YOUR DMS FOR ADP AND R/R
Re: 2010 CAMARO - STRIPS - 08/04/2009
My service mgr pulled it up on Global Connect> Accessory Info Center for VPO Option Info. AIC is found in the sales tab.
2010 CAMARO - STRIPS - 07/29/2009
IS THERE ANYTHING IN PRINT REGARDING LABOR OP OR TIME FOR THESE 2010 CAMAROS FOR THE STRIPES ???
Investigate Vehicle History - 01/23/2018
... resource that allows users to view specific vehicle information that is necessary for a proper job card write up. We'll be highlighting all of the important sections of the report that should be used with every service transaction. Let's get started...
Missed Revenue - Parts Expediting - 02/02/2022
... Allowance, Fluid Leak Analyze Find training videos for these and other Missed Warranty Revenue topics in the Training Video Library. This video covers Parts Expediting It is impossible and unreasonable to expect that your parts department will always...
Warranty Coverage - 08/04/2021
... do you know what components or repairs coincide with the powertrain warranty? The covered labor operations are listed in the Labor Time Guide under the preface tab. Once there you will go into coverage codes tables, and then the powertrain coverage code...
Forum - 12/05/2007
A Z6999 labor op WILL NOT allow any labor to be claimed. It is a net item only labor op. No parts, no labor, only something in the net item field. The tech sure didn't check ove the PDI very well if he didn't check the oil level. Yes, it should have...
Core Charges - 11/29/2007
Please see core information in the Policy & Procedure Manual article 1.7.4e. Claim type F/labor operation Z7200 / amount in net.
ADMIN ALLOWANCE - 12/19/2007
In ADP when closing a line it will ask me if I want to add lbr op.say yes,type in "admin", prompt for tech put in 9999, next prompt enter amount.
Recall OLH - 12/20/2007
The service manager can sign OLH on a recall, but in order for any OLH to pay with a V labor op the claim will have to be H-Routed.
GMVISS - 10/25/2007
Our DMS system ADP prints Viss everytime a repair order is opened.this really cut down on missed recalls ect and is with the hard copy at all tiomes.
REGINA - 09/24/2007
I ALWAYS START WITH LABOR OP B5410 WHEN IT COMES TO WATER LEAKS IN BODY.HOPE THIS HELPS
Forum - 09/19/2007
Actually, the labor time guide will indicate coverage code S1 and S2 directly below the labor operation. So the easiest way to remember it is to look for those codes every time you look up the labor operation of a sublet repair. If you see S1, add your...
Pyramid Claims - 09/19/2007
... about it when before it was not a problem. I understnd that if you are replacing a 2 parts on top of each other you use the biggest labor op and then if more time was need to put it in OLH. However, would it not kick back for parts amount excessive....
Re: ONSTAR BACK-UP BATTERY - 01/14/2008
You may want to try R5142 (Communication Interface Module Battery Replacement) time is .6 with up to .3 for diag. I have had to use this labor op only once.
Re: administrative allowances - 01/16/2008
Sherry, That part we were able to do. The booker went in and added the labor op "ADMIN" and the .2 time, but when I pull it up in PMT and hit FT to file and tansmit, that is when it comes up and tells me thatthe labor op is incorrst and that it has to...
Re: LEAK TESTING - 02/21/2008
As long as the "not duplicated" op is for one of the categories that would leak it should work. Engine cooling, mechanical, etc.
Re: B5410 - Body - Reseal - 02/15/2008
Might want to have your tech open a TAC case on this.this will give you more documentation to back up your claim to your AVM
Two jobs or one - 04/30/2008
... different hose and replaced that. Both repairs are under J1. I can find a specific labor op for each repair. Do I tell them to split it into J1 J2 or just put 2 lines/2 job ops under J1? Does that mean I have to use Auth code B for two repairs to...
Re: HELP - 05/01/2008
F3200 is (oops) covered but, if you look in the preface section i previously mentioned there is a list of covered lanbor op. This may help you understand when they are covered.
Re: HELP - 05/01/2008
It is in the list of covered labor ops in the preface. So it should be covered.
Re: Gremlins - 05/19/2008
Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live!
Re: Gremlins - 05/20/2008
I checked again this morning and still can not open the newsletters. I did try other pdf's from GM Messenger and they opened fine. If you would like to give me a call that's fine-email me at service@baumchevybuick.com and I'll get you my # Mark
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
... one possibility. I find it easiest to download the pdf version of the P&P manual and leave it open-the search function in the pdf version makes it easy to find most answers....
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
WARRANTY WIZARD IS A MUST HERE. IT WILL TELL YOU LABOR OPS BY THE PART NUMBER.
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
THE ONLY THING I COULD FIND FOR THE LOAD PANAL IS A REPAIR S1555 FOR THE LABOR OP BUT NOTHNG TO REPLACE IT
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
THIS CHROME APPEARANCE PKG. SHOULD BE BILLED STRAIGHT TO YOUR GM OPEN PARTS ACCT. WE CHG OURS OUT ON AN RO AND BILL LABOR STRAIGHT TO INVENTORY ACCT. # AND GM WILL BILL YOUR OPEN PARTS ACCT. FOR THE CHROME PKG. WHEN PARTS DEPT. GETS THE INVOICE ON THE...
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
Thanks Jody! We'll watch for it on our open parts account!
AUTH B - 08/11/2008
... PROBLEMS. CHECK ENGINE LIGHT WAS CAUSED DUE TO A CONNECTOR ON THE INPUT SPEED SENSOR LABOR OP N6629. ABS LIGHT WAS CAUSED BY A CONNECTOR IN THE DOOR LABOR OP N6624. WHICH LINE SHOULD I USE AUTH B. THE FIRST, SECOND OR BOTH. IN THE PAST I HAVE JUST PUT...
Re: GM Global connect - 07/15/2008
We have been receiving messages on our open account on GM Dealerworld - supposedly the NE region was supposed to have switched over already starting this last Monday (07/14).
Re: cadillac premium care - 07/21/2008
The labor op for LOF for XLR Premium Care is M0042 max $71.00. Check with Tech to make sure he rotated tires. XLR's have different size tires, front and rear and cannot be rotated. Labor ops are in Cares Manual latest version 2004. Sorry, I don't remember...
Re: RUST THRU CLAIMS - 07/30/2008
... BUT THEN I LOOKED AT EXAMPLE #9 FOR PANEL REPLACEMENT. THIS IS STATING TO USE THE CORRECT LABOR OPERATION---SHOULD I STILL STICK TO THE "S" OPS OR GO WITH THE PANEL REPLACEMENT??...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I was told to use the regular labor op for the repair for the claim type B, but refer back to the recall/policy in comments.
Re: A new one for me.... - 07/31/2008
Emblem/nameplate replace-B7010=0.2 as a closest to labor op?? I think that would be my best guess!
Re: rejected claim type b - 06/18/2008
I wasn't very clear,it's the motor/module assembly that opens and closes the door automatically.It's not the door lock.
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: Part Warranty - 06/06/2008
I HAVE ALWAYS BEEN TOLD - CODE B WARRANTY ALWAYS GO ON A SEPARATE RO DUE TO THE FACT YOU CANT USE THE SAME LABOR OP ON 1-RO
You may want to try R5142 (Communication Interface Module Battery Replacement) time is .6 with up to .3 for diag. I have had to use this labor op only once.
Re: administrative allowances - 01/16/2008
Sherry, That part we were able to do. The booker went in and added the labor op "ADMIN" and the .2 time, but when I pull it up in PMT and hit FT to file and tansmit, that is when it comes up and tells me thatthe labor op is incorrst and that it has to...
Re: LEAK TESTING - 02/21/2008
As long as the "not duplicated" op is for one of the categories that would leak it should work. Engine cooling, mechanical, etc.
Re: B5410 - Body - Reseal - 02/15/2008
Might want to have your tech open a TAC case on this.this will give you more documentation to back up your claim to your AVM
Two jobs or one - 04/30/2008
... different hose and replaced that. Both repairs are under J1. I can find a specific labor op for each repair. Do I tell them to split it into J1 J2 or just put 2 lines/2 job ops under J1? Does that mean I have to use Auth code B for two repairs to...
Re: HELP - 05/01/2008
F3200 is (oops) covered but, if you look in the preface section i previously mentioned there is a list of covered lanbor op. This may help you understand when they are covered.
Re: HELP - 05/01/2008
It is in the list of covered labor ops in the preface. So it should be covered.
Re: Gremlins - 05/19/2008
Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live!
Re: Gremlins - 05/20/2008
I checked again this morning and still can not open the newsletters. I did try other pdf's from GM Messenger and they opened fine. If you would like to give me a call that's fine-email me at service@baumchevybuick.com and I'll get you my # Mark
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
... one possibility. I find it easiest to download the pdf version of the P&P manual and leave it open-the search function in the pdf version makes it easy to find most answers....
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
WARRANTY WIZARD IS A MUST HERE. IT WILL TELL YOU LABOR OPS BY THE PART NUMBER.
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
THE ONLY THING I COULD FIND FOR THE LOAD PANAL IS A REPAIR S1555 FOR THE LABOR OP BUT NOTHNG TO REPLACE IT
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
THIS CHROME APPEARANCE PKG. SHOULD BE BILLED STRAIGHT TO YOUR GM OPEN PARTS ACCT. WE CHG OURS OUT ON AN RO AND BILL LABOR STRAIGHT TO INVENTORY ACCT. # AND GM WILL BILL YOUR OPEN PARTS ACCT. FOR THE CHROME PKG. WHEN PARTS DEPT. GETS THE INVOICE ON THE...
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
Thanks Jody! We'll watch for it on our open parts account!
AUTH B - 08/11/2008
... PROBLEMS. CHECK ENGINE LIGHT WAS CAUSED DUE TO A CONNECTOR ON THE INPUT SPEED SENSOR LABOR OP N6629. ABS LIGHT WAS CAUSED BY A CONNECTOR IN THE DOOR LABOR OP N6624. WHICH LINE SHOULD I USE AUTH B. THE FIRST, SECOND OR BOTH. IN THE PAST I HAVE JUST PUT...
Re: GM Global connect - 07/15/2008
We have been receiving messages on our open account on GM Dealerworld - supposedly the NE region was supposed to have switched over already starting this last Monday (07/14).
Re: cadillac premium care - 07/21/2008
The labor op for LOF for XLR Premium Care is M0042 max $71.00. Check with Tech to make sure he rotated tires. XLR's have different size tires, front and rear and cannot be rotated. Labor ops are in Cares Manual latest version 2004. Sorry, I don't remember...
Re: RUST THRU CLAIMS - 07/30/2008
... BUT THEN I LOOKED AT EXAMPLE #9 FOR PANEL REPLACEMENT. THIS IS STATING TO USE THE CORRECT LABOR OPERATION---SHOULD I STILL STICK TO THE "S" OPS OR GO WITH THE PANEL REPLACEMENT??...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I was told to use the regular labor op for the repair for the claim type B, but refer back to the recall/policy in comments.
Re: A new one for me.... - 07/31/2008
Emblem/nameplate replace-B7010=0.2 as a closest to labor op?? I think that would be my best guess!
Re: rejected claim type b - 06/18/2008
I wasn't very clear,it's the motor/module assembly that opens and closes the door automatically.It's not the door lock.
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: Part Warranty - 06/06/2008
I HAVE ALWAYS BEEN TOLD - CODE B WARRANTY ALWAYS GO ON A SEPARATE RO DUE TO THE FACT YOU CANT USE THE SAME LABOR OP ON 1-RO
Re: Exterior Roof Panel - 06/10/2008
If the vehicle is still under warranty process the claim with the appropriate labor operation from the labor time guide. For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B...
Re: RKE RECEIVER - 06/09/2008
OPERATION NUMBER: N4921 LABOR TIME: 0.4 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 I wonder if this would work, "H" routed as closest-to-op? this is a 1999 Corvette labor ...
GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
... #P0068 / CURRENT CODES #P0174 P0171) TECH PERFORMED BULLETIN #03-06-04-030F BULLETIN USING LABOR OP#J5645.... CLAIM REJECTED FOR LABOR OP DOES NOT APPLY TO VEHICLE .. (CONFUSED HOW TO CORRECT FOR CLAIM TO PAY)...
Re: Warranty Compliance - 11/26/2008
... and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. We've been through a DSR this year and that sucked! I'd hate to go through a full GM audit. To cover...
Re: DUAL HEADREST DVD - 10/30/2008
... all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do. [/quote] According to the...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Would agree with last post.make sure your using the correct labor op to replace radio.R0760.dont forget admin allowance.
Re: HOURS - 10/01/2008
Here is a late response...we are open 7am to 6pm Mon - Fri and 7am - Noon on Saturday
Re: Transportation claims - 10/01/2008
... help.also would call DBC and talk to them.in this case might be able to put under one op code which would be nice as vehicle is going back to GM.do you have in house body shop or have to sublet out.might be able to cover under sublet for total repair...
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: HOURS - 08/26/2008
Our Dealership is open Mon 6:30a to 8:00p and tues thru fri 6:30 to 6:00 in serrvice I only work from 6:30a to 2:30 though and that is nice.
Re: HOURS - 09/05/2008
We are open M-S 8am to 5pm and I thought we had it bad until I read this post and realized I don't have it that bad!
BATTERY -WARRANTY PRICING - 09/18/2008
JUST CHECKING OF THE "CURRENT" PARTS OPERATIONS TO ACDELCO BATTERY CONVERSION CHART IS STILL DATED 7/1/07
Re: Courtesy delivery (dropship) PDI - 09/24/2008
I BELIEVE IT WOULD BE SUBMITTED WITH A CLAIM TYPE 'I', MG/99, LABOR OPERATION Z7000 IF NOT AUTOMATICALLY PAID
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/25/2008
If you sublet a repair to a body shop you have to claim that as a sublet repair with the repair amount entered into net amount. I would use the labor operation that best describes what was repaired. You didn't state why a door skin was replaced.That might...
Re: HOURS - 09/18/2008
We at Connell Chevrolet in Texas are open 7AM - 6PM Mon-Fri and 8-3 on Sat. I work 8-5 Mon-Fri.
HOURS - 08/25/2008
I WAS WONDERING WHAT HOURS MOST PEOPLE WORK? WE ARE OPEN FROM 7:30 TO 7:00 ON MONDAYS AND 7:30 TO 5:30 TUESDAY TO FRIDAY
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
(MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ??
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make sure to note...
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Forum - 03/08/2023
919 means you don't have an equipment match for your opcode. I am not sure about that YM8 add for the options package you are talking about. Looking at the warranty history I do not see the ZSET transaction to add whatever hardware you are trying to warranty. The...
Forum - 03/10/2023
... attach it to the front of the ticket with the date and advisor number and whether the ticket is open or closed at the bottom. I inserted a tool that always makes it display today's date. If it needs a management approval I will clearly spell out on the...
Forum - 07/12/2022
... to have input and get possible change is that we warranty admins need to write our Dealer Fixed Ops reps ,,,they have direct input to higher ups at GM,,,and GM does pay attention to them when provided concrete examples. we need to start a write...
NEW VEHICLE AND CPO MAINTENANCE AMOUNTS NOT WORKING - 07/26/2022
... type and note in on my repair order then go though the quick reference guide to verify my labor op and amount to submit for net misc. I am still using the reference guide i printed in April though I undertand reimbursement will be going up soon. For...
Forum - 09/29/2022
... they will break down how they want you to submit different repairs. If they did the damage codes properly they should not have an issue matching the ops you choose based on the repairs. If they are different areas I would certainly code them as individual...
Forum - 09/08/2022
MD duty follows the regular labor ops. 0600723 and only diff is if it is a dually then add the $20. I asked our rep ... it stinks fo sho
If the vehicle is still under warranty process the claim with the appropriate labor operation from the labor time guide. For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B...
Re: RKE RECEIVER - 06/09/2008
OPERATION NUMBER: N4921 LABOR TIME: 0.4 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 I wonder if this would work, "H" routed as closest-to-op? this is a 1999 Corvette labor ...
GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
... #P0068 / CURRENT CODES #P0174 P0171) TECH PERFORMED BULLETIN #03-06-04-030F BULLETIN USING LABOR OP#J5645.... CLAIM REJECTED FOR LABOR OP DOES NOT APPLY TO VEHICLE .. (CONFUSED HOW TO CORRECT FOR CLAIM TO PAY)...
Re: Warranty Compliance - 11/26/2008
... and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. We've been through a DSR this year and that sucked! I'd hate to go through a full GM audit. To cover...
Re: DUAL HEADREST DVD - 10/30/2008
... all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do. [/quote] According to the...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Would agree with last post.make sure your using the correct labor op to replace radio.R0760.dont forget admin allowance.
Re: HOURS - 10/01/2008
Here is a late response...we are open 7am to 6pm Mon - Fri and 7am - Noon on Saturday
Re: Transportation claims - 10/01/2008
... help.also would call DBC and talk to them.in this case might be able to put under one op code which would be nice as vehicle is going back to GM.do you have in house body shop or have to sublet out.might be able to cover under sublet for total repair...
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: HOURS - 08/26/2008
Our Dealership is open Mon 6:30a to 8:00p and tues thru fri 6:30 to 6:00 in serrvice I only work from 6:30a to 2:30 though and that is nice.
Re: HOURS - 09/05/2008
We are open M-S 8am to 5pm and I thought we had it bad until I read this post and realized I don't have it that bad!
BATTERY -WARRANTY PRICING - 09/18/2008
JUST CHECKING OF THE "CURRENT" PARTS OPERATIONS TO ACDELCO BATTERY CONVERSION CHART IS STILL DATED 7/1/07
Re: Courtesy delivery (dropship) PDI - 09/24/2008
I BELIEVE IT WOULD BE SUBMITTED WITH A CLAIM TYPE 'I', MG/99, LABOR OPERATION Z7000 IF NOT AUTOMATICALLY PAID
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/25/2008
If you sublet a repair to a body shop you have to claim that as a sublet repair with the repair amount entered into net amount. I would use the labor operation that best describes what was repaired. You didn't state why a door skin was replaced.That might...
Re: HOURS - 09/18/2008
We at Connell Chevrolet in Texas are open 7AM - 6PM Mon-Fri and 8-3 on Sat. I work 8-5 Mon-Fri.
HOURS - 08/25/2008
I WAS WONDERING WHAT HOURS MOST PEOPLE WORK? WE ARE OPEN FROM 7:30 TO 7:00 ON MONDAYS AND 7:30 TO 5:30 TUESDAY TO FRIDAY
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
(MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ??
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make sure to note...
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Forum - 03/08/2023
919 means you don't have an equipment match for your opcode. I am not sure about that YM8 add for the options package you are talking about. Looking at the warranty history I do not see the ZSET transaction to add whatever hardware you are trying to warranty. The...
Forum - 03/10/2023
... attach it to the front of the ticket with the date and advisor number and whether the ticket is open or closed at the bottom. I inserted a tool that always makes it display today's date. If it needs a management approval I will clearly spell out on the...
Forum - 07/12/2022
... to have input and get possible change is that we warranty admins need to write our Dealer Fixed Ops reps ,,,they have direct input to higher ups at GM,,,and GM does pay attention to them when provided concrete examples. we need to start a write...
NEW VEHICLE AND CPO MAINTENANCE AMOUNTS NOT WORKING - 07/26/2022
... type and note in on my repair order then go though the quick reference guide to verify my labor op and amount to submit for net misc. I am still using the reference guide i printed in April though I undertand reimbursement will be going up soon. For...
Forum - 09/29/2022
... they will break down how they want you to submit different repairs. If they did the damage codes properly they should not have an issue matching the ops you choose based on the repairs. If they are different areas I would certainly code them as individual...
Forum - 09/08/2022
MD duty follows the regular labor ops. 0600723 and only diff is if it is a dually then add the $20. I asked our rep ... it stinks fo sho
Forum - 09/19/2022
Hello! Try a "closest to" partial color/clear coat paint labor operation.
Forum - 12/20/2022
They say to verify that it is open when you create the RO. I am not going to have my techs check for OTA completion while the vehicle is in the shop. That is insane. I know that if I Hroute these they will be paid but it is so rediculous to have to Hroute...
Forum - 03/28/2023
well this just came in an email from our rep You will have 3 days from job card open date, to a scan the vehicle
Forum - 04/10/2023
Service agents under the Option C labor rate are entitled to an annual labor rate increase, calculated in accordance with a Consumer Price Index factor. The increase goes into effect on January 1. Refer to the Service Policies and Procedures Manual...
Forum - 04/12/2023
What year is the vehicle, I have found for 23 model year labor op 5430912 for System Reset
Forum - 06/27/2023
Yes Carol I have done it a few times. That one day opcode will only work for one day. If you run into a situation where you have more days to claim you will have to get with your DVM or WSC for the proper opcode. It usually isn't very fun and I have probably...
Forum - 06/28/2023
Hello! Recommend using a closest to labor operation based on the repairs performed from a recent LTG.
Forum - 06/28/2023
so I should just use a different year of that make/model to find a labor op, then submit?
Forum - 05/30/2023
Well for one thing it might depend on when the job card was opened. I believe GM had an 80% standard for April and a 90% standard for May. If it is within the limits you should be able to Hroute it with an explanation. Moving forward we have made an opcode...
Forum - 07/06/2023
... is in the system for who finalized it. However if that person was not active when the job card was opened that could potentially cause an issue so perhaps King1345 has the right idea. I would say if the advisor who closed the ticket already had an active...
Paint Claim with dent - 08/25/2023
... for a vehicle with a dent on the bedside. Now I've been told that I could use the paint labor op and then use OLH time for the repair of the dent. I've been looking around at different messages and wonder if I should be using the repair panel labor op...
Forum - 01/02/2024
Our lane manager does ours since he is in constant contact with the advisors as to the status of ant open rentals over 5 days old he tasks then with uodates.
Lockable Safe in Center Console - 01/09/2024
... This has a 4 digit combo lock on it. Customer set combo as per instructions, then tested with door open. Combo worked so he closed and locked it. Now it will not unlock. The only option is to drill out the lock to remove his belongings and replace the...
Forum - 01/10/2024
... the following: customer signature not available, warranty on dealer owned inventory, and add on operations. Authorizations that are required at the time of transaction submission, such as OLH or policy adjustments, may now be authorized with a single...
Best Way to Claim This - 02/23/2024
... p01f0 for engine coolant temp sensor. found short in temp sensor. Also found thermostats sticking open not coming to operating temperature. He replaced both thermostats and the sensor. When I asked the tech he said these were separate issues. I am wondering...
Forum - 01/25/2024
Repair order open date 01/02. They got back to me today. Fixed the issue and the claim paid. Just a glitch I guess.
Forum - 04/16/2024
I get that, I would have thought your warranty support specialist could have told what what the correct labor op to use as the closest one since there isn't a labor operation for it. Maybe it will need to go to level 2 to fix the labor time guide.&nb...
Forum - 01/29/2021
Hello CarolRoyal, Are you using labor op 8060460 as the labor op with the PRA? And does the damage location field have an "*" next to it? Required fields are marked with an "*".
Forum - 01/29/2021
Yes I did finally find information that for the pre auth you have to use the tire brand labor op for their processing purposes (the copy of the recall that was printed out and attached had cut that line off) and then with the actual claim submission I...
Forum - 01/22/2021
... to two weeks to be looked at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could...
Forum - 01/20/2021
Documenting what factory invoiced options were installed is definitely a good best practice (it is not a policy requirement).
Transmission Fluid Replacement - 01/28/2021
... valve body. Upon removal the tech had to replace the fluid. I am trying to figure out what labor op to use. I looked up the labor op for the pan but it only pays .60. Tech has 3.0 in to this job. 2017 CamaroI've also got another one regarding the transmission...
Forum - 01/28/2021
My thought on the camaro would be a closest labor op to using the valve body. If he wants the 3.0 then he would have to have OLH.
Forum - 01/28/2021
I leave mine open, until paid. What we think may be justified, as far as olh, may not fly with warranty support.
Windshield Resealing - 02/20/2021
HiWe had a windshield that was leaking and caused damage inside the vehicle. I know my main lop will be for the windshield with the other stuff under OLH. I have in the past used the windshield R&R 2020380 for the labor op to use for the sublet. ...
Hello! Try a "closest to" partial color/clear coat paint labor operation.
Forum - 12/20/2022
They say to verify that it is open when you create the RO. I am not going to have my techs check for OTA completion while the vehicle is in the shop. That is insane. I know that if I Hroute these they will be paid but it is so rediculous to have to Hroute...
Forum - 03/28/2023
well this just came in an email from our rep You will have 3 days from job card open date, to a scan the vehicle
Forum - 04/10/2023
Service agents under the Option C labor rate are entitled to an annual labor rate increase, calculated in accordance with a Consumer Price Index factor. The increase goes into effect on January 1. Refer to the Service Policies and Procedures Manual...
Forum - 04/12/2023
What year is the vehicle, I have found for 23 model year labor op 5430912 for System Reset
Forum - 06/27/2023
Yes Carol I have done it a few times. That one day opcode will only work for one day. If you run into a situation where you have more days to claim you will have to get with your DVM or WSC for the proper opcode. It usually isn't very fun and I have probably...
Forum - 06/28/2023
Hello! Recommend using a closest to labor operation based on the repairs performed from a recent LTG.
Forum - 06/28/2023
so I should just use a different year of that make/model to find a labor op, then submit?
Forum - 05/30/2023
Well for one thing it might depend on when the job card was opened. I believe GM had an 80% standard for April and a 90% standard for May. If it is within the limits you should be able to Hroute it with an explanation. Moving forward we have made an opcode...
Forum - 07/06/2023
... is in the system for who finalized it. However if that person was not active when the job card was opened that could potentially cause an issue so perhaps King1345 has the right idea. I would say if the advisor who closed the ticket already had an active...
Paint Claim with dent - 08/25/2023
... for a vehicle with a dent on the bedside. Now I've been told that I could use the paint labor op and then use OLH time for the repair of the dent. I've been looking around at different messages and wonder if I should be using the repair panel labor op...
Forum - 01/02/2024
Our lane manager does ours since he is in constant contact with the advisors as to the status of ant open rentals over 5 days old he tasks then with uodates.
Lockable Safe in Center Console - 01/09/2024
... This has a 4 digit combo lock on it. Customer set combo as per instructions, then tested with door open. Combo worked so he closed and locked it. Now it will not unlock. The only option is to drill out the lock to remove his belongings and replace the...
Forum - 01/10/2024
... the following: customer signature not available, warranty on dealer owned inventory, and add on operations. Authorizations that are required at the time of transaction submission, such as OLH or policy adjustments, may now be authorized with a single...
Best Way to Claim This - 02/23/2024
... p01f0 for engine coolant temp sensor. found short in temp sensor. Also found thermostats sticking open not coming to operating temperature. He replaced both thermostats and the sensor. When I asked the tech he said these were separate issues. I am wondering...
Forum - 01/25/2024
Repair order open date 01/02. They got back to me today. Fixed the issue and the claim paid. Just a glitch I guess.
Forum - 04/16/2024
I get that, I would have thought your warranty support specialist could have told what what the correct labor op to use as the closest one since there isn't a labor operation for it. Maybe it will need to go to level 2 to fix the labor time guide.&nb...
Forum - 01/29/2021
Hello CarolRoyal, Are you using labor op 8060460 as the labor op with the PRA? And does the damage location field have an "*" next to it? Required fields are marked with an "*".
Forum - 01/29/2021
Yes I did finally find information that for the pre auth you have to use the tire brand labor op for their processing purposes (the copy of the recall that was printed out and attached had cut that line off) and then with the actual claim submission I...
Forum - 01/22/2021
... to two weeks to be looked at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could...
Forum - 01/20/2021
Documenting what factory invoiced options were installed is definitely a good best practice (it is not a policy requirement).
Transmission Fluid Replacement - 01/28/2021
... valve body. Upon removal the tech had to replace the fluid. I am trying to figure out what labor op to use. I looked up the labor op for the pan but it only pays .60. Tech has 3.0 in to this job. 2017 CamaroI've also got another one regarding the transmission...
Forum - 01/28/2021
My thought on the camaro would be a closest labor op to using the valve body. If he wants the 3.0 then he would have to have OLH.
Forum - 01/28/2021
I leave mine open, until paid. What we think may be justified, as far as olh, may not fly with warranty support.
Windshield Resealing - 02/20/2021
HiWe had a windshield that was leaking and caused damage inside the vehicle. I know my main lop will be for the windshield with the other stuff under OLH. I have in the past used the windshield R&R 2020380 for the labor op to use for the sublet. ...
Forum - 02/21/2021
Refer to the Transportation, Vehicle Storage, and PDI Policy & Procedures Manual Article 3.1.1: OptiKleen utilized by the Serice Agent to top off windshield washer solvent during the PDI may be submitted for reimbursement using labor operation...
owners manual - 03/17/2021
We have a special circumstance here and I cant find the labor op for an owners manual??
Forum - 04/15/2021
You would have to h route the claim explaning that this is the aux battery, and they have the exact part # and labor op and not a parts warranty
Forum - 04/22/2021
I don't know what kind of vehicle your working on , but labor op 4062350 is a powertrain item.
labor time guide for a paint claim - 03/25/2021
Hi, I'm looking at labor op 1441574 for a 2016 buick verano and there are two adds that say GME Region only....does anyone now what that means?
Forum - 04/07/2021
Thank you for bringing that to my attention! I will get the Special Program Labor Operations Reference Card updated with the latest information.
Forum - 05/10/2021
Thank you. I have never ran into that so i will definitely keep that labor op handy.
Forum - 07/17/2020
I love it when they do that for a customer-originated concern, giving me a recall opcode!
Forum - 07/31/2020
If you are repairing per bullentin, then you would use both op codes with service managers auth for repeat repair so claim does not reject.
Forum - 07/29/2020
you can only use one labor op and what ever other things or time they are claiming fors to OLH and needs service managers auth
What Would You Do - 09/20 - 08/25/2020
... body and flushed the cooler. A final road test was performed, and the vehicle was found to be operating as designed. The warranty administrator submitted the transaction with the labor operation for the torque converter and selected the converter...
What Would You Do - 06/20 - 05/28/2020
... at warranty rates. The warranty administrator submitted the transaction with the labor operation for the failed component, selected the failed part, entered the customer participation expense, and indicated policy decision authorization. The...
bearing reluctor ring - 06/09/2020
... reading everything I can find it’s my understanding that if I can’t find an op code for the job I use the closest one. so I have a car that no one could figure out why it had vibration in the pedal. GM had an enginee come out and the...
Forum - 07/17/2020
Well, turns out my tech and advisors are boneheads and I'm not much better. The tech put in the opcode for the recall that was done several months ago and I didn't actually go looking at the opcodes in each recall or I might have caught it. I perpetuated...
Forum - 10/14/2020
What about using under paint the Finesse, Buff, Polish labor op? I've used those and not had an issue
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 09/09/2020
Is the 0600008 labor op only for one day? I have a 2 day 2 job line ccnd.
Forum - 09/03/2020
Have your techs copy and paste if they are lazy, but insist they print and attach the codes. That way if they are not legible or missing characters you can fix it. I am checking my open tickets before they are closed and if the codes are not in the story...
Part Failures during the Same Repair Visit? - 09/30/2021
... part. If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval.My question is, If adding a line for the...
Forum - 01/28/2022
"h-route" cliam for GM auth, with as much info as possible. advise the closest op code was used
Forum - 02/14/2022
You are quite welcome. With the vehicle context I would advise you to do a base time of 0.7, add time for appropriate diagnosis and the glow plug on the second bank will be parts and OLH to the base operation code based on actual punch time up to 0.7 I...
Forum - 02/25/2022
... identify repair trends associated with a specific repair group (e.g. Repair Group 40). The "Labor Operation Frequency" tool was also used to identify those operations used with the most frequency. The dealer further identified the very high and...
Forum - 04/20/2022
If the labor operation is not in the labor time guide for the VIN breakdown, the claim will not go through.
Forum - 04/14/2022
SI, LTG, BODY REPAIR, PAINT & COATINGS, LABOR TIME.. all the labor ops come up for paint
Forum - 04/01/2022
@ewill3rd I'm confused about that, if the op says no Diagnosis Time is allowed for battery charging and testing
Refer to the Transportation, Vehicle Storage, and PDI Policy & Procedures Manual Article 3.1.1: OptiKleen utilized by the Serice Agent to top off windshield washer solvent during the PDI may be submitted for reimbursement using labor operation...
owners manual - 03/17/2021
We have a special circumstance here and I cant find the labor op for an owners manual??
Forum - 04/15/2021
You would have to h route the claim explaning that this is the aux battery, and they have the exact part # and labor op and not a parts warranty
Forum - 04/22/2021
I don't know what kind of vehicle your working on , but labor op 4062350 is a powertrain item.
labor time guide for a paint claim - 03/25/2021
Hi, I'm looking at labor op 1441574 for a 2016 buick verano and there are two adds that say GME Region only....does anyone now what that means?
Forum - 04/07/2021
Thank you for bringing that to my attention! I will get the Special Program Labor Operations Reference Card updated with the latest information.
Forum - 05/10/2021
Thank you. I have never ran into that so i will definitely keep that labor op handy.
Forum - 07/17/2020
I love it when they do that for a customer-originated concern, giving me a recall opcode!
Forum - 07/31/2020
If you are repairing per bullentin, then you would use both op codes with service managers auth for repeat repair so claim does not reject.
Forum - 07/29/2020
you can only use one labor op and what ever other things or time they are claiming fors to OLH and needs service managers auth
What Would You Do - 09/20 - 08/25/2020
... body and flushed the cooler. A final road test was performed, and the vehicle was found to be operating as designed. The warranty administrator submitted the transaction with the labor operation for the torque converter and selected the converter...
What Would You Do - 06/20 - 05/28/2020
... at warranty rates. The warranty administrator submitted the transaction with the labor operation for the failed component, selected the failed part, entered the customer participation expense, and indicated policy decision authorization. The...
bearing reluctor ring - 06/09/2020
... reading everything I can find it’s my understanding that if I can’t find an op code for the job I use the closest one. so I have a car that no one could figure out why it had vibration in the pedal. GM had an enginee come out and the...
Forum - 07/17/2020
Well, turns out my tech and advisors are boneheads and I'm not much better. The tech put in the opcode for the recall that was done several months ago and I didn't actually go looking at the opcodes in each recall or I might have caught it. I perpetuated...
Forum - 10/14/2020
What about using under paint the Finesse, Buff, Polish labor op? I've used those and not had an issue
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 09/09/2020
Is the 0600008 labor op only for one day? I have a 2 day 2 job line ccnd.
Forum - 09/03/2020
Have your techs copy and paste if they are lazy, but insist they print and attach the codes. That way if they are not legible or missing characters you can fix it. I am checking my open tickets before they are closed and if the codes are not in the story...
Part Failures during the Same Repair Visit? - 09/30/2021
... part. If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval.My question is, If adding a line for the...
Forum - 01/28/2022
"h-route" cliam for GM auth, with as much info as possible. advise the closest op code was used
Forum - 02/14/2022
You are quite welcome. With the vehicle context I would advise you to do a base time of 0.7, add time for appropriate diagnosis and the glow plug on the second bank will be parts and OLH to the base operation code based on actual punch time up to 0.7 I...
Forum - 02/25/2022
... identify repair trends associated with a specific repair group (e.g. Repair Group 40). The "Labor Operation Frequency" tool was also used to identify those operations used with the most frequency. The dealer further identified the very high and...
Forum - 04/20/2022
If the labor operation is not in the labor time guide for the VIN breakdown, the claim will not go through.
Forum - 04/14/2022
SI, LTG, BODY REPAIR, PAINT & COATINGS, LABOR TIME.. all the labor ops come up for paint
Forum - 04/01/2022
@ewill3rd I'm confused about that, if the op says no Diagnosis Time is allowed for battery charging and testing
Forum - 03/28/2022
I was always told for Lemon Law, it increases the number of down days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The...
Forum - 06/14/2022
I have done a few, If memory serves (which it may not) we did a pre-authorization for a PET override using the opcode for the part that you were waiting for but you only submit for the rental amount. I think my DMA tried to give me some opcode but she...
Forum - 06/09/2022
You can try to use the job aid to search for a specific operation but I think you may come up short. If you want to post your VIN and part number we can do some more research for you. Odds are you will use the connector kit opcode and anything over the...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... coverage for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or you get a WPC request for it,,,and when you return some bolts you get debited. plus when you...
Forum - 04/27/2022
It appears as though there is an issue with the LTG for the 2022 FST 2 GLC LTG, with the omission of the Paint labor operations. I agree with reaching out to the DBC to bring it to GM's attention. Since the LTG is complete for the FST GLC, you...
Forum - 06/01/2022
If the same operation code comes up for both parts, which I incidentally checked and it does, then it should be submitted as a one-line claim explaining that the cause of failure is the same for multiple parts that use the same operation code. The tech...
What Would You Do - 09/21 - 08/30/2021
... to return to the dealership with their vehicle for installation/repair. The technician opened up the shipping container to install the new part and found that it was defective, prior to installation.After discussing options with the service manager,...
Body shop repairs - 06/15/2021
Does anyone have a body shop and submit their own claims? This is something I unfortunately wasn't trained in and have been struggling with. I scoured our previous warranty admin's prior Repair orders and found out a lot based on what she did, but I still...
Forum - 06/23/2021
... of the particular area involved. Although, based on the repair and unique vehicle designs, the option to tape-off or remove additional components may not be comprehended in the base time. Please review the Global Warranty Management User’s Guide...
Forum - 07/09/2021
Once your repair order is fully closed it should come off the screen. My screen only shows open repair orders.
Forum - 09/30/2021
Definitely a grey area, I may err on the side of caution by handling the added line as an added operation without clarification from GM.
Forum - 10/11/2021
If the vehicle is still within powertrain warranty, and the labor operation is powertrain covered, submit the claim with transaction type ZREG.
Customer Reimbursement/Special Coverage - 10/26/2021
... a special coverage. We are now needing to reimburse the customer. I tried using the reimbursement LOP under the special coverage but it has since expired. I was thinking to use the labor op under the special coverage but I am being told to use the regular...
What Would You Do - 11/21 - 10/26/2021
... Summary Report.The service manager has indicated that there have been several vehicles in the shop in the last month for Engine Propulsion related repairs, so he has concern that due to the sheer number of repairs, Repair Group 40 – Engine Propulsion...
A212335470/Mispotioned Emergency Jack - 11/03/2021
... yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack as a temporary fix. That was removed and now it's just the labor operation to replace the jack. It's not that...
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Forum - 12/14/2021
You can use something that requires seat removal, such as the frame. Remember if you are doing the closest operation it just needs to be related to the concern and involve the component. It would be based on the actual clock time for submission. Without...
TRANSPORTATION CLAIM, MISSING CENTER CAPS - 01/31/2018
I CAN'T FIND THE CORRECT LABOR OPERATION FOR REPLACING MISSING CENTER CAPS AND LICENSE PLATE BRACKET ON A PDI. TRANSPORTATION DAMAGE CODES 23 08 6. ANY IDEAS?
Forum - 01/26/2018
... believe that is the intent. It also seems to eliminate a part incompatibility to labor operation edit if you can't find an exact labor operation. I have found this very useful in different situations. You still have all the parts...
Forum - 01/31/2018
Appears to be a case of one concern with separate causes. Claim as separate transactions, using the labor operation applicable to each failed component.
Forum - 01/19/2018
cnkraemer: If you are referring to a bulletin specific labor operation from a TSB you may use the operation from the bulletin with a policy decision.
Forum - 01/25/2018
... not aware of a specific GWM report providing statistics on the total days a job card is open - although in a review (or buyback) situation the open / close dates may be analyzed....
Forum - 11/28/2017
... I've submitted these the same way for a long time, but now I find out the way the Labor Op is written is that if any other repairs are needed due to the converter failure, that those repairs are to be considered OLH and NOT consequential damage. ...
Forum - 12/18/2017
Well I did that to begin with, but the labor op we were submitting that was restricted was not on that list.
I was always told for Lemon Law, it increases the number of down days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The...
Forum - 06/14/2022
I have done a few, If memory serves (which it may not) we did a pre-authorization for a PET override using the opcode for the part that you were waiting for but you only submit for the rental amount. I think my DMA tried to give me some opcode but she...
Forum - 06/09/2022
You can try to use the job aid to search for a specific operation but I think you may come up short. If you want to post your VIN and part number we can do some more research for you. Odds are you will use the connector kit opcode and anything over the...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... coverage for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or you get a WPC request for it,,,and when you return some bolts you get debited. plus when you...
Forum - 04/27/2022
It appears as though there is an issue with the LTG for the 2022 FST 2 GLC LTG, with the omission of the Paint labor operations. I agree with reaching out to the DBC to bring it to GM's attention. Since the LTG is complete for the FST GLC, you...
Forum - 06/01/2022
If the same operation code comes up for both parts, which I incidentally checked and it does, then it should be submitted as a one-line claim explaining that the cause of failure is the same for multiple parts that use the same operation code. The tech...
What Would You Do - 09/21 - 08/30/2021
... to return to the dealership with their vehicle for installation/repair. The technician opened up the shipping container to install the new part and found that it was defective, prior to installation.After discussing options with the service manager,...
Body shop repairs - 06/15/2021
Does anyone have a body shop and submit their own claims? This is something I unfortunately wasn't trained in and have been struggling with. I scoured our previous warranty admin's prior Repair orders and found out a lot based on what she did, but I still...
Forum - 06/23/2021
... of the particular area involved. Although, based on the repair and unique vehicle designs, the option to tape-off or remove additional components may not be comprehended in the base time. Please review the Global Warranty Management User’s Guide...
Forum - 07/09/2021
Once your repair order is fully closed it should come off the screen. My screen only shows open repair orders.
Forum - 09/30/2021
Definitely a grey area, I may err on the side of caution by handling the added line as an added operation without clarification from GM.
Forum - 10/11/2021
If the vehicle is still within powertrain warranty, and the labor operation is powertrain covered, submit the claim with transaction type ZREG.
Customer Reimbursement/Special Coverage - 10/26/2021
... a special coverage. We are now needing to reimburse the customer. I tried using the reimbursement LOP under the special coverage but it has since expired. I was thinking to use the labor op under the special coverage but I am being told to use the regular...
What Would You Do - 11/21 - 10/26/2021
... Summary Report.The service manager has indicated that there have been several vehicles in the shop in the last month for Engine Propulsion related repairs, so he has concern that due to the sheer number of repairs, Repair Group 40 – Engine Propulsion...
A212335470/Mispotioned Emergency Jack - 11/03/2021
... yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack as a temporary fix. That was removed and now it's just the labor operation to replace the jack. It's not that...
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Forum - 12/14/2021
You can use something that requires seat removal, such as the frame. Remember if you are doing the closest operation it just needs to be related to the concern and involve the component. It would be based on the actual clock time for submission. Without...
TRANSPORTATION CLAIM, MISSING CENTER CAPS - 01/31/2018
I CAN'T FIND THE CORRECT LABOR OPERATION FOR REPLACING MISSING CENTER CAPS AND LICENSE PLATE BRACKET ON A PDI. TRANSPORTATION DAMAGE CODES 23 08 6. ANY IDEAS?
Forum - 01/26/2018
... believe that is the intent. It also seems to eliminate a part incompatibility to labor operation edit if you can't find an exact labor operation. I have found this very useful in different situations. You still have all the parts...
Forum - 01/31/2018
Appears to be a case of one concern with separate causes. Claim as separate transactions, using the labor operation applicable to each failed component.
Forum - 01/19/2018
cnkraemer: If you are referring to a bulletin specific labor operation from a TSB you may use the operation from the bulletin with a policy decision.
Forum - 01/25/2018
... not aware of a specific GWM report providing statistics on the total days a job card is open - although in a review (or buyback) situation the open / close dates may be analyzed....
Forum - 11/28/2017
... I've submitted these the same way for a long time, but now I find out the way the Labor Op is written is that if any other repairs are needed due to the converter failure, that those repairs are to be considered OLH and NOT consequential damage. ...
Forum - 12/18/2017
Well I did that to begin with, but the labor op we were submitting that was restricted was not on that list.
Forum - 01/17/2018
I am guessing that you are using the labor operation from the special coverage? And receiving error code 175: vehicle xx is not assigned to the special coverage with labor code xx? If a repair is performed as instructed in a special coverage bulletin,...
Forum - 01/18/2018
Thank you Kristen, that worked perfectly! I guess I was thinking that we could only have Optikleen on a 0590052 line...I never imagined it would be this simple:)
Warning 069 - 01/11/2018
As I was looking through my schedule, I noticed a claim was underpaid so I went on GWM to see why. I got the labor operation and went into Service Information to confirm that all the labor was correct and found that the base was being underpaid by .4hrs....
Forum - 01/02/2018
Select the appropriate labor operation for the failed component (e.g. crankshaft balancer replacement, cylinder head replacement, camshaft replacement, etc).
Forum - 03/27/2018
... failed component, due to water and/or corrosion, with the active shutter secondary. The labor operation selections reflect the failures. Although, I'm not sure why there isn't an add condition for replacement of the shutter. With the current (December...
Forum - 03/22/2018
Hello ewill3rd! The service management authorization policy for straight time applies to those labor operations with ST listed as the base time in the LTG. There is no longer a policy for closest too ops.
Forum - 03/05/2018
I agree with rchaney - labor operation for the pan referencing the bulletin and authorization for excess parts (depending on the number of flush/refills were necessary). On a side note, service management authorization is not required when submitting a...
Forum - 03/05/2018
Thanks Kristen. For some reason i thought service management had to ok closest to op codes.
Corrosion Limited Warranty - 03/01/2018
I have a customer with a 2012 sierra that is still has a valid corrosion limited warranty, is there a way to see what labor ops are covered under this warranty?Thanks!
Forum - 05/11/2018
Please take a look at the "Straight Time Labor Operations" article that was published on page 5 in the January 2018 Warranty News. From the News tab, select Newsletter PDF Archive to view the January edition online. Let us know if you have further...
Forum - 04/26/2018
Ok, this tells me that I still need management approval...but what about the requirements for customer approval on all added operation lines(customer approved, date, and time)?
Forum - 04/03/2018
Link is not working for me either - although I receive an error when attempting to open the Excel document.
Forum - 04/10/2018
From our experience, the claim would be submitted with the tire replacement labor operation and OLH for additional diagnosis/balancing with unique time documentation and authorization.
Sublet Wheel Alignments - 12/13/2018
It has been quite a few years since I have worked in warranty and a position within our dealership suddenly opened so of course I took it. But I have had to jump back in full throttle without help or training. My question is on sublet wheel...
Forum - 11/28/2018
... the Policy Tool results guide the reimbursement amount available for the customer. The dealer will open a new repair order for the reimbursement, so they will get Policy Tool usage credit on that claim when it pays in GWM. So, in Candy's case: Open a...
Forum - 11/29/2018
I'm not sure what vehicle this is pertaining to... but maybe one of the labor operations petaining to the pickup box or it's liner perhaps?
Forum - 11/30/2018
Use the part# conversion in Global Connect to ensure correct labor op. Much more to it than that but it is a start
Forum - 01/10/2019
... a number and stuff, but by that time they were back here and came to us with the complaint. We opened a ticket, ran a calculator that showed what the customer should have paid instead of the full amount (they paid over $4,000.00 on vacation) and reimbursed...
Forum - 01/11/2019
... them in Global until rectified. I have noticed a warning with some other recalls, that the 'labor op does not exist in LTG', but it will go thru because they are not programming ops. Reynolds can fit 2 codes, but Global misses last digit of 2nd one,...
Forum - 10/16/2018
Due to this being a GMPP transaction - recommend submitting each labor operation / part on its own line.
Forum - 10/18/2018
... module reprogramming events as a bumper to bumper item. Both ECM and TCM reprogramming labor operations have coverage code E in the LTG. The drive motor generator battery control module (2810315) and drive motor generator power inverter...
Forum - 08/24/2018
... OTHER LIGHTS, IS NOT ELECTRICAL DIAG AND DOESN'T FALL UNDER THE DIAG THAT IS LISTED ON THE LABOR OP. SHE SAYS THE DIAG ON THE LABOR OP IS ELECTRICAL DIAG AND THAT MEANS TESTING CIRCUITS AND SUCH. SHE SAYS THE DIAG THAT IS INVOLVED IN THESE TYPES OF REPAIRS...
Forum - 11/06/2018
... with vehicle information prior to repair. It would seem that a separate, unique labor operation would have been provided for the replacement of the necessary parts and associated labor vs the investigation only labor operation listed in the EI....
Forum - 09/10/2018
Just to claify, the labor operations that allow .3 diagnosis for electrical diagnosis has to be punched as well, right?
Forum - 08/08/2018
Thanks. I see what you're saying. The sublet says - "valve job - customer supplied parts - replaced valve and seals". We used labor operation 4080988 with no OLH.
I am guessing that you are using the labor operation from the special coverage? And receiving error code 175: vehicle xx is not assigned to the special coverage with labor code xx? If a repair is performed as instructed in a special coverage bulletin,...
Forum - 01/18/2018
Thank you Kristen, that worked perfectly! I guess I was thinking that we could only have Optikleen on a 0590052 line...I never imagined it would be this simple:)
Warning 069 - 01/11/2018
As I was looking through my schedule, I noticed a claim was underpaid so I went on GWM to see why. I got the labor operation and went into Service Information to confirm that all the labor was correct and found that the base was being underpaid by .4hrs....
Forum - 01/02/2018
Select the appropriate labor operation for the failed component (e.g. crankshaft balancer replacement, cylinder head replacement, camshaft replacement, etc).
Forum - 03/27/2018
... failed component, due to water and/or corrosion, with the active shutter secondary. The labor operation selections reflect the failures. Although, I'm not sure why there isn't an add condition for replacement of the shutter. With the current (December...
Forum - 03/22/2018
Hello ewill3rd! The service management authorization policy for straight time applies to those labor operations with ST listed as the base time in the LTG. There is no longer a policy for closest too ops.
Forum - 03/05/2018
I agree with rchaney - labor operation for the pan referencing the bulletin and authorization for excess parts (depending on the number of flush/refills were necessary). On a side note, service management authorization is not required when submitting a...
Forum - 03/05/2018
Thanks Kristen. For some reason i thought service management had to ok closest to op codes.
Corrosion Limited Warranty - 03/01/2018
I have a customer with a 2012 sierra that is still has a valid corrosion limited warranty, is there a way to see what labor ops are covered under this warranty?Thanks!
Forum - 05/11/2018
Please take a look at the "Straight Time Labor Operations" article that was published on page 5 in the January 2018 Warranty News. From the News tab, select Newsletter PDF Archive to view the January edition online. Let us know if you have further...
Forum - 04/26/2018
Ok, this tells me that I still need management approval...but what about the requirements for customer approval on all added operation lines(customer approved, date, and time)?
Forum - 04/03/2018
Link is not working for me either - although I receive an error when attempting to open the Excel document.
Forum - 04/10/2018
From our experience, the claim would be submitted with the tire replacement labor operation and OLH for additional diagnosis/balancing with unique time documentation and authorization.
Sublet Wheel Alignments - 12/13/2018
It has been quite a few years since I have worked in warranty and a position within our dealership suddenly opened so of course I took it. But I have had to jump back in full throttle without help or training. My question is on sublet wheel...
Forum - 11/28/2018
... the Policy Tool results guide the reimbursement amount available for the customer. The dealer will open a new repair order for the reimbursement, so they will get Policy Tool usage credit on that claim when it pays in GWM. So, in Candy's case: Open a...
Forum - 11/29/2018
I'm not sure what vehicle this is pertaining to... but maybe one of the labor operations petaining to the pickup box or it's liner perhaps?
Forum - 11/30/2018
Use the part# conversion in Global Connect to ensure correct labor op. Much more to it than that but it is a start
Forum - 01/10/2019
... a number and stuff, but by that time they were back here and came to us with the complaint. We opened a ticket, ran a calculator that showed what the customer should have paid instead of the full amount (they paid over $4,000.00 on vacation) and reimbursed...
Forum - 01/11/2019
... them in Global until rectified. I have noticed a warning with some other recalls, that the 'labor op does not exist in LTG', but it will go thru because they are not programming ops. Reynolds can fit 2 codes, but Global misses last digit of 2nd one,...
Forum - 10/16/2018
Due to this being a GMPP transaction - recommend submitting each labor operation / part on its own line.
Forum - 10/18/2018
... module reprogramming events as a bumper to bumper item. Both ECM and TCM reprogramming labor operations have coverage code E in the LTG. The drive motor generator battery control module (2810315) and drive motor generator power inverter...
Forum - 08/24/2018
... OTHER LIGHTS, IS NOT ELECTRICAL DIAG AND DOESN'T FALL UNDER THE DIAG THAT IS LISTED ON THE LABOR OP. SHE SAYS THE DIAG ON THE LABOR OP IS ELECTRICAL DIAG AND THAT MEANS TESTING CIRCUITS AND SUCH. SHE SAYS THE DIAG THAT IS INVOLVED IN THESE TYPES OF REPAIRS...
Forum - 11/06/2018
... with vehicle information prior to repair. It would seem that a separate, unique labor operation would have been provided for the replacement of the necessary parts and associated labor vs the investigation only labor operation listed in the EI....
Forum - 09/10/2018
Just to claify, the labor operations that allow .3 diagnosis for electrical diagnosis has to be punched as well, right?
Forum - 08/08/2018
Thanks. I see what you're saying. The sublet says - "valve job - customer supplied parts - replaced valve and seals". We used labor operation 4080988 with no OLH.
Labor Time Update - 08/08/2018
Hey,We used labor operation 4066890 for a repair. The claim rejected for additional time and base time excessive. I went back to the LTG and saw that the time we pulled was Effective August 1, 2018. Our Job Card was opened July 16, 2018. ...
What Would You Do - 08/18 - 07/23/2018
... of the ECM, due to low voltage to the fuel pump driver control module, as a result of an internal open. The fuel pump driver control module was replaced due to an open circuit. The technician repaired circuit 439 @ X5 to J5 to FPDCM and replaced the...
Forum - 07/26/2018
It was originally done by another dealer. The transaction is a ZSET using labor operation 0511782 for an air deflector.
Forum - 05/31/2018
jblox: I don't see labor operation 8080170 within bulletin 17NA170? Possibly use 8080108 Perform Road Force Measurement?
Forum - 06/06/2018
I would think if it failed as a cause of a manufacturer defect, it would be covered as a parts warranty using the labor operation for the part itself.
Recall Summary Update - 06/26/2018
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 05/21/2018
... since I believe that you remove the thermostat to get to the waterpump and just use the labor op for the waterpump for both? If we claimed both labor ops it would be overlapping labor. Sorry to keep going on this topic but I really want to understand...
Forum - 04/25/2018
... List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations for vehicles such as electric vehicles, Hybrids and E-Assist Vehicles. See the...
Forum - 06/20/2019
RPO stands for "REGULAR PRODUCTION OPTION". When you click on Vehicle build in IVH you are looking at RPO codes for options. You use them all the time to identify engines such as "L83" or other equipment on the vehicle. You can jump to the ones you...
Forum - 06/24/2019
Kristen! So I normally have always used Internet Explorer as some things from Global won't open in Chrome like I had used forever. But now I just went onto Chrome and the chat worked!! Guess it is back to having both Internet Explorer and...
Forum - 08/29/2019
To follow up: Candy's case appeared to be a system issue, as the labor operation selected for the repair correlated with the part charged out on the job card. Based on the information provided, it appears as though that is the same issue that Teresabock...
Body Repair/Replacement/Paint/Refinish - 08/02/2019
... The vehicle becuase of danage needed a bulb replaced and also a decal.I am stuck on what lobr operations I should use as some of these terms on the labor operations sound the same to me. How would you personally go about doing this claim? ...
Forum - 05/22/2019
Great responses, thank you! The labor operation used is a PRA restricted labor operation, since no PRA was completed, the transaction rejected. In this case, the dealer obtained authorization to proceed with the transaction, which was ultimately acce...
Forum - 04/18/2019
Found another option that will work with a 2018 Malibu - 2071240: Windshield Outside Moisture/Ambient Light and Humidity Sensor Replacement.
Forum - 04/04/2019
You may have figured out my issue, without trying. I'm still on w7 operating system, so it may be a compatibility issue with ie11
What Would You Do - 04/19 - 03/26/2019
... the seat and determined that it was necessary to replace the seat cushion cover. Labor operation 7023350, front seat cushion cover and pad replacement, was claimed with the cover charged out in the parts field. The transaction rejected with...
Forum - 03/25/2019
Hi warranty1! The Part Warranty term is effective from date of installation (job card open date).
Forum - 03/14/2019
That op code also shows up in the 2007 Trailblazer LTG. These older ones can really get confusing.
Forum - 03/12/2019
Another source for CPO Maintenance Program information may be found within the Chevrolet Buick GMC CPO Operations Guide (available within the Warranty Administration Resource Center):
Forum - 03/08/2019
... of them. I have run into that so many times in the past. It still happens and you can't claim TSB ops for vehicles that have different equipment. I would also use a closest operation or worst case use a CCND with OLH but the tech better have the best...
Forum - 01/23/2019
The service management authorization requirement for CCND labor operations has been eliminated as reflected in the Authorization Matrix contained within Bulletin 04-00-89-015T (dated 1/14/2019). The previous version of the Bulletin 04-00-89-015S (dated...
What Would You Do - 02/19 - 01/21/2019
... fluid system. The technician diagnosed the vehicle finding several DTC’s, an internal open in the #5 glow plug, an internal short in the glow plug control module, and the #1 NOx sensor registering incorrectly. Documentation supported replacement...
Forum - 02/05/2019
You won't be able to submit without the claim code, using the "not required" op code would be reasonable because it is now updated and you can't do it again.
Forum - 02/28/2019
Hi CarolRoyal! I am also only finding bulletins that address vehicles equipped with an 8 speed transmission, nothing for the 6 speed. A couple alternatives in lieu of a bulletin specific operation; closest to or CCND operation.
Forum - 02/20/2019
I feel your pain. We had a conference call last year when they expanded the diagnostic for some ops to an hour. We had always understood that the diagnostic time given in a labor operation included when the tech does the scan and gets codes. ...
Hey,We used labor operation 4066890 for a repair. The claim rejected for additional time and base time excessive. I went back to the LTG and saw that the time we pulled was Effective August 1, 2018. Our Job Card was opened July 16, 2018. ...
What Would You Do - 08/18 - 07/23/2018
... of the ECM, due to low voltage to the fuel pump driver control module, as a result of an internal open. The fuel pump driver control module was replaced due to an open circuit. The technician repaired circuit 439 @ X5 to J5 to FPDCM and replaced the...
Forum - 07/26/2018
It was originally done by another dealer. The transaction is a ZSET using labor operation 0511782 for an air deflector.
Forum - 05/31/2018
jblox: I don't see labor operation 8080170 within bulletin 17NA170? Possibly use 8080108 Perform Road Force Measurement?
Forum - 06/06/2018
I would think if it failed as a cause of a manufacturer defect, it would be covered as a parts warranty using the labor operation for the part itself.
Recall Summary Update - 06/26/2018
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 05/21/2018
... since I believe that you remove the thermostat to get to the waterpump and just use the labor op for the waterpump for both? If we claimed both labor ops it would be overlapping labor. Sorry to keep going on this topic but I really want to understand...
Forum - 04/25/2018
... List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations for vehicles such as electric vehicles, Hybrids and E-Assist Vehicles. See the...
Forum - 06/20/2019
RPO stands for "REGULAR PRODUCTION OPTION". When you click on Vehicle build in IVH you are looking at RPO codes for options. You use them all the time to identify engines such as "L83" or other equipment on the vehicle. You can jump to the ones you...
Forum - 06/24/2019
Kristen! So I normally have always used Internet Explorer as some things from Global won't open in Chrome like I had used forever. But now I just went onto Chrome and the chat worked!! Guess it is back to having both Internet Explorer and...
Forum - 08/29/2019
To follow up: Candy's case appeared to be a system issue, as the labor operation selected for the repair correlated with the part charged out on the job card. Based on the information provided, it appears as though that is the same issue that Teresabock...
Body Repair/Replacement/Paint/Refinish - 08/02/2019
... The vehicle becuase of danage needed a bulb replaced and also a decal.I am stuck on what lobr operations I should use as some of these terms on the labor operations sound the same to me. How would you personally go about doing this claim? ...
Forum - 05/22/2019
Great responses, thank you! The labor operation used is a PRA restricted labor operation, since no PRA was completed, the transaction rejected. In this case, the dealer obtained authorization to proceed with the transaction, which was ultimately acce...
Forum - 04/18/2019
Found another option that will work with a 2018 Malibu - 2071240: Windshield Outside Moisture/Ambient Light and Humidity Sensor Replacement.
Forum - 04/04/2019
You may have figured out my issue, without trying. I'm still on w7 operating system, so it may be a compatibility issue with ie11
What Would You Do - 04/19 - 03/26/2019
... the seat and determined that it was necessary to replace the seat cushion cover. Labor operation 7023350, front seat cushion cover and pad replacement, was claimed with the cover charged out in the parts field. The transaction rejected with...
Forum - 03/25/2019
Hi warranty1! The Part Warranty term is effective from date of installation (job card open date).
Forum - 03/14/2019
That op code also shows up in the 2007 Trailblazer LTG. These older ones can really get confusing.
Forum - 03/12/2019
Another source for CPO Maintenance Program information may be found within the Chevrolet Buick GMC CPO Operations Guide (available within the Warranty Administration Resource Center):
Forum - 03/08/2019
... of them. I have run into that so many times in the past. It still happens and you can't claim TSB ops for vehicles that have different equipment. I would also use a closest operation or worst case use a CCND with OLH but the tech better have the best...
Forum - 01/23/2019
The service management authorization requirement for CCND labor operations has been eliminated as reflected in the Authorization Matrix contained within Bulletin 04-00-89-015T (dated 1/14/2019). The previous version of the Bulletin 04-00-89-015S (dated...
What Would You Do - 02/19 - 01/21/2019
... fluid system. The technician diagnosed the vehicle finding several DTC’s, an internal open in the #5 glow plug, an internal short in the glow plug control module, and the #1 NOx sensor registering incorrectly. Documentation supported replacement...
Forum - 02/05/2019
You won't be able to submit without the claim code, using the "not required" op code would be reasonable because it is now updated and you can't do it again.
Forum - 02/28/2019
Hi CarolRoyal! I am also only finding bulletins that address vehicles equipped with an 8 speed transmission, nothing for the 6 speed. A couple alternatives in lieu of a bulletin specific operation; closest to or CCND operation.
Forum - 02/20/2019
I feel your pain. We had a conference call last year when they expanded the diagnostic for some ops to an hour. We had always understood that the diagnostic time given in a labor operation included when the tech does the scan and gets codes. ...
What Would You Do - 03/19 - 02/21/2019
A dealer sublet a paint repair out to the local body shop. The body shop prepared and provided the dealership with an estimate prior to performing repairs. The estimate supported a paint repair to correct a blemish on the front door panel with blend...
Forum - 01/16/2020
While I am on Reynolds, repair ops are loaded to use, with time options specific to vehicle. With PDI's, my only guess would be the variations that have popped up over the last 2 years. It used to be I could just go into the yr/make/model and get my add...
Forum - 01/17/2020
Yeah if they want to place a warranty block it just needs to go up the chain. Your tamper opcode should not be required.
Forum - 02/10/2020
These are not processed through Global. They are paid through the Gm parts open account after it is processed through the GM Rewards.
Forum - 03/05/2020
... my WSC and asked for guidance, since it came from a bulletin that had a bank 1, or bank 2 labor op, but vehicle here had both sides fail. She had said to do as you described, since it came from a bulletin. Then, a different WS person got in my claim...
Forum - 03/06/2020
There is not a labor op for reimbursement on that particular recall. I would reach out to Warranty Support, or DBC on that one.
Forum - 01/28/2020
Assuming that the injector was not replaced/did not require replacement...CCND labor operation 4029929: 0.1- 0.3 hours. Unfortunately there isn't a specific op for these unique MIL diag only situations that would pay more than 0.3 hours.
Forum - 02/17/2020
... installed gm accessory installation. find the accessory that was installed. In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor. It will be a 0 amount but will add to build and customer will have warranty on...
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 05/06/2020
If you are asking me, this issue was resolved the next day when the update to the recall opcodes was processed into global.
What Would You Do - 05/20 - 04/29/2020
... the battery was replaced as well as the ECM. The vehicle was test driven and determined to be operating as designed. The warranty administrator prepared to submit the transaction with the labor operation for the battery, and the battery indicated...
Forum - 04/22/2020
I had it happen yesterday, but it paid when I changed the op code & included sensor inspection.
Forum - 04/23/2020
The way the opcodes read, anything less than 6,000 miles is supposed to get programming only. Those over 6,000 miles get a brake sensor inspection regardless of which opcode is used. I have not been checking mileage but I likely will moving forward.
Forum - 04/01/2020
Transaction type is ZPTI- parts warranty service agent installed, labor op is steering gear replacement and part # is 19321399
Coronavirus - 03/27/2020
... need arises? For those of you that have noticed a decrease in service business, have you taken the opportunity to get caught up with the open job card report, the warranty receivable schedule or other back-burner tasks?We look forward to hearing your...
Forum - 03/27/2020
... by order of our Governor. The service and parts departments have remained fully staffed and open during this time. Beginning Monday, our hours will change from 7:30-6 M-F to 8-5 M-F. As of yesterday, I have seen a significant drop in my warranty job...
Forum - 03/24/2020
Recommend performing the open recall if approved by the customer, rather than providing the key through the parts department.
Forum - 10/03/2019
I have some concern about the comment "I had to give up and settle for the lesser labor op to close the recall". The whole reason they implemented this code verification process is so that they can do proper reporting to NHTSA. If you "settle" for...
Forum - 10/03/2019
Use a 2006, no difference in the body or hardware. You will have the correct opcode in there. I don't think the system will like your D op code anyway. It's cool you still have a copy of Warranty wizard but I'd use the 7 digit for a newer similar mod...
Forum - 09/17/2019
If done in one line will it be a repeat repair due to the labor op overlap ?
Forum - 09/25/2019
Do you have to reduce the labor time for one of the two labor operations, due to overlap?
Forum - 09/20/2019
... wcc. You have to list all wcc's in correction, but only the programming code goes in the labor op dependency field for submission. Did you get the excel spreadsheet that gave the # of programming events, for recalls? I saved mine to my desktop, but the...
Forum - 10/01/2019
Each case should be handled on an individual basis, but if there is overlap, then yes, reduce labor for one of the operations.
Forum - 01/07/2020
The following are a couple different options depending on where the actual repair was performed: 1442244 outer door panel or 1443144 body side outer panel.
Forum - 12/20/2019
Thanks for the response ewill3rd! The scenarios were handled as follows: #1: A line was added to the job card for the opposite side cylinder head replacement. #2: Both rotors were submitted on the same job card line with add time claimed for the...
A dealer sublet a paint repair out to the local body shop. The body shop prepared and provided the dealership with an estimate prior to performing repairs. The estimate supported a paint repair to correct a blemish on the front door panel with blend...
Forum - 01/16/2020
While I am on Reynolds, repair ops are loaded to use, with time options specific to vehicle. With PDI's, my only guess would be the variations that have popped up over the last 2 years. It used to be I could just go into the yr/make/model and get my add...
Forum - 01/17/2020
Yeah if they want to place a warranty block it just needs to go up the chain. Your tamper opcode should not be required.
Forum - 02/10/2020
These are not processed through Global. They are paid through the Gm parts open account after it is processed through the GM Rewards.
Forum - 03/05/2020
... my WSC and asked for guidance, since it came from a bulletin that had a bank 1, or bank 2 labor op, but vehicle here had both sides fail. She had said to do as you described, since it came from a bulletin. Then, a different WS person got in my claim...
Forum - 03/06/2020
There is not a labor op for reimbursement on that particular recall. I would reach out to Warranty Support, or DBC on that one.
Forum - 01/28/2020
Assuming that the injector was not replaced/did not require replacement...CCND labor operation 4029929: 0.1- 0.3 hours. Unfortunately there isn't a specific op for these unique MIL diag only situations that would pay more than 0.3 hours.
Forum - 02/17/2020
... installed gm accessory installation. find the accessory that was installed. In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor. It will be a 0 amount but will add to build and customer will have warranty on...
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 05/06/2020
If you are asking me, this issue was resolved the next day when the update to the recall opcodes was processed into global.
What Would You Do - 05/20 - 04/29/2020
... the battery was replaced as well as the ECM. The vehicle was test driven and determined to be operating as designed. The warranty administrator prepared to submit the transaction with the labor operation for the battery, and the battery indicated...
Forum - 04/22/2020
I had it happen yesterday, but it paid when I changed the op code & included sensor inspection.
Forum - 04/23/2020
The way the opcodes read, anything less than 6,000 miles is supposed to get programming only. Those over 6,000 miles get a brake sensor inspection regardless of which opcode is used. I have not been checking mileage but I likely will moving forward.
Forum - 04/01/2020
Transaction type is ZPTI- parts warranty service agent installed, labor op is steering gear replacement and part # is 19321399
Coronavirus - 03/27/2020
... need arises? For those of you that have noticed a decrease in service business, have you taken the opportunity to get caught up with the open job card report, the warranty receivable schedule or other back-burner tasks?We look forward to hearing your...
Forum - 03/27/2020
... by order of our Governor. The service and parts departments have remained fully staffed and open during this time. Beginning Monday, our hours will change from 7:30-6 M-F to 8-5 M-F. As of yesterday, I have seen a significant drop in my warranty job...
Forum - 03/24/2020
Recommend performing the open recall if approved by the customer, rather than providing the key through the parts department.
Forum - 10/03/2019
I have some concern about the comment "I had to give up and settle for the lesser labor op to close the recall". The whole reason they implemented this code verification process is so that they can do proper reporting to NHTSA. If you "settle" for...
Forum - 10/03/2019
Use a 2006, no difference in the body or hardware. You will have the correct opcode in there. I don't think the system will like your D op code anyway. It's cool you still have a copy of Warranty wizard but I'd use the 7 digit for a newer similar mod...
Forum - 09/17/2019
If done in one line will it be a repeat repair due to the labor op overlap ?
Forum - 09/25/2019
Do you have to reduce the labor time for one of the two labor operations, due to overlap?
Forum - 09/20/2019
... wcc. You have to list all wcc's in correction, but only the programming code goes in the labor op dependency field for submission. Did you get the excel spreadsheet that gave the # of programming events, for recalls? I saved mine to my desktop, but the...
Forum - 10/01/2019
Each case should be handled on an individual basis, but if there is overlap, then yes, reduce labor for one of the operations.
Forum - 01/07/2020
The following are a couple different options depending on where the actual repair was performed: 1442244 outer door panel or 1443144 body side outer panel.
Forum - 12/20/2019
Thanks for the response ewill3rd! The scenarios were handled as follows: #1: A line was added to the job card for the opposite side cylinder head replacement. #2: Both rotors were submitted on the same job card line with add time claimed for the...
Forum - 01/02/2020
... have to contact the NVD to get your claims paid for. There they can inform you the correct labor op or escalate the claim if the one you are using is correct already. Always make sure to get the 3 pictures needed before work is done since you do...
Recall Summary Update - 10/23/2019
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 10/24/2019
Possibly one of the labor operations under the Electrical and Powertrain Controls - Labor Only - Labor Codes in the Preface.
Forum - 11/11/2019
What if both batteries are replaced? Will I use labor op for one battery and OLH the second one?
Forum - 11/18/2019
If both batteries require replacement, submit both parts with the labor operation for one battery and OLH for the labor time necessary to replace the second battery.
Technician Identification and Accounting of Labor Time - 01/28/2020
... Clock time for regular repairs and clock time for Other Labor Hours continues to be two of the top eight chargebacks in warranty audits, as reported by the audit staff. It is not required to clock each line separately for regular warranty repairs,...
Pre-Repair Authorization Program Expanded - 09/24/2019
... of the Certified Service Mobile Toolbox (CSMT) App: Steering Wheel Replacement: Labor Operation 7440130 Interior Trim - Front Side Door Trim Panel Replacement: Labor Operation 1042980- Rear Side Door Trim Panel Replacement: Labor Operation 1044260 Refer...
Claiming Parts Expediting - 08/27/2019
Parts expediting is an option offered to dealers to get a needed part more quickly than the standard ordering process (CSO). This program is solely intended to reduce return visits by the customer and to meet the level of customer service customers have...
Strategy Based Diagnostics - 08/27/2019
... every step in order. The steps associated with SBD are as follows: Verify the vehicle is not operating as designed. If the vehicle appears to be operating as designed, the technician may want to check an identical vehicle to confirm. Also, it’s...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... is entered by the technician in SPS must match what is entered in GWM), select and submit the appropriate labor operation based on whether the module was reprogrammed or if it was at the current software version, and finally, as a best practice, enter...
Bulletin Updates - 02/21/2019
... to reference the most current version. The key warranty administration bulletin, Required Operating Procedures Bulletin 04-00-89-015T, has been updated to reflect the most current version of the Service Policies and Procedures Manual. The update...
Pre-Repair Authorization - 03/26/2019
... program began rolling out, regionally, to dealers. Once the region went “live,” labor operation 8060400 (wheels), 2050220 (exterior mirror assemblies), and all interior seat cushion cover labor operations were placed on the restricted list...
Bulletin 16-NA-405 - 04/22/2019
... and warranty information sections. Previous versions of the bulletin contained multiple labor operations based on the repairs performed. The current version of the bulletin contains one labor operation: 4081358 Diagnostic System Check, with available...
Reject of the Month - Error code 111 - 12/19/2018
... between Repair Completion and Job Card Date was exceeded. On the 14th of May, 2018, a customer dropped their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle. The repairing...
Diagnostic Time Self Review - 12/19/2018
... and must be supported by technician documentation in the 3 C’s. Just because the labor operation allows up to an hour of diagnostic time doesn’t mean that the documentation supports it. Take a look back at the front page article from...
July 2021 Recall Update - 06/29/2021
... June 30, 2023. Customer Satisfaction Recall N212333960 Vehicles Sold Without Accessory Garage Door Opener: Certain 2021 Buick Envision, Chevrolet Equinox, Malibu, Traverse, and GMC Acadia vehicles equipped with RearView Mirror w/ Garage Door Opener were...
Cadillac Certified Pre-owned Warranty - 04/29/2021
... period time to 6 years/100,00 miles but reduced coverage to limited repairs. The Cadillac CPO Operations Guide - Deliveries March 2017 thru Sept 2020 lists labor operations as well as a list of components that are not covered under this warranty. Additionally,...
Bulletin Updates - 04/29/2021
The following bulletins have recently been updated. We have taken the opportunity to provide highlights of the updates from the previous version to current. Bulletin 18NA094-12 Takata Air Bag Completion Rate Improvement Program: The $50 completion...
Job Card Write-Up and Final Closeout - 05/26/2021
... be completed accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job...
Recently Revised Bulletins - 04/29/2020
... we highlight three recently revised bulletins. Bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information - Wiring repair labor operations require specific data with transaction submission. Necessary information...
OnTRAC Renew & Switch - 05/29/2020
... will show a red Renew button. Click on the Renew button. The customer’s data will be populated from the old agreement to the new agreement. Next step is to complete the Loan Out screen. The current odometer and fuel will populate. In cases where...
Damage that is not Considered Transportation Damage - 07/30/2020
... including the towing and diagnosis of such condition. Warranty failures, i.e. electric fuel pump inoperative, vehicle fails to shift out of park, etc. Part/Option Discrepancies noticed during initial delivery from carrier.-- When a vehicle is received...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... with a black light. This testing procedure is not included in the base time listed with labor operations. Rather, it is listed in the Preface section of the Labor Time Guide. Select the word Preface twice then scroll down to Fluid Leak Analysis. You...
Labor Rate - 01/29/2024
The service agents warranty labor rate calculation under both Option A and Option C require submission of 100 sequential customer pay job cards for repairs completed no more than 180 days before submission. Dealers are to utilize the Job Card Verification...
CSMT App - 08/29/2023
... with new features and a dedicated support module. To see what version of CSMT you have installed, open the app and go to “About CSMT.” The app includes the following tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting...
... have to contact the NVD to get your claims paid for. There they can inform you the correct labor op or escalate the claim if the one you are using is correct already. Always make sure to get the 3 pictures needed before work is done since you do...
Recall Summary Update - 10/23/2019
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 10/24/2019
Possibly one of the labor operations under the Electrical and Powertrain Controls - Labor Only - Labor Codes in the Preface.
Forum - 11/11/2019
What if both batteries are replaced? Will I use labor op for one battery and OLH the second one?
Forum - 11/18/2019
If both batteries require replacement, submit both parts with the labor operation for one battery and OLH for the labor time necessary to replace the second battery.
Technician Identification and Accounting of Labor Time - 01/28/2020
... Clock time for regular repairs and clock time for Other Labor Hours continues to be two of the top eight chargebacks in warranty audits, as reported by the audit staff. It is not required to clock each line separately for regular warranty repairs,...
Pre-Repair Authorization Program Expanded - 09/24/2019
... of the Certified Service Mobile Toolbox (CSMT) App: Steering Wheel Replacement: Labor Operation 7440130 Interior Trim - Front Side Door Trim Panel Replacement: Labor Operation 1042980- Rear Side Door Trim Panel Replacement: Labor Operation 1044260 Refer...
Claiming Parts Expediting - 08/27/2019
Parts expediting is an option offered to dealers to get a needed part more quickly than the standard ordering process (CSO). This program is solely intended to reduce return visits by the customer and to meet the level of customer service customers have...
Strategy Based Diagnostics - 08/27/2019
... every step in order. The steps associated with SBD are as follows: Verify the vehicle is not operating as designed. If the vehicle appears to be operating as designed, the technician may want to check an identical vehicle to confirm. Also, it’s...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... is entered by the technician in SPS must match what is entered in GWM), select and submit the appropriate labor operation based on whether the module was reprogrammed or if it was at the current software version, and finally, as a best practice, enter...
Bulletin Updates - 02/21/2019
... to reference the most current version. The key warranty administration bulletin, Required Operating Procedures Bulletin 04-00-89-015T, has been updated to reflect the most current version of the Service Policies and Procedures Manual. The update...
Pre-Repair Authorization - 03/26/2019
... program began rolling out, regionally, to dealers. Once the region went “live,” labor operation 8060400 (wheels), 2050220 (exterior mirror assemblies), and all interior seat cushion cover labor operations were placed on the restricted list...
Bulletin 16-NA-405 - 04/22/2019
... and warranty information sections. Previous versions of the bulletin contained multiple labor operations based on the repairs performed. The current version of the bulletin contains one labor operation: 4081358 Diagnostic System Check, with available...
Reject of the Month - Error code 111 - 12/19/2018
... between Repair Completion and Job Card Date was exceeded. On the 14th of May, 2018, a customer dropped their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle. The repairing...
Diagnostic Time Self Review - 12/19/2018
... and must be supported by technician documentation in the 3 C’s. Just because the labor operation allows up to an hour of diagnostic time doesn’t mean that the documentation supports it. Take a look back at the front page article from...
July 2021 Recall Update - 06/29/2021
... June 30, 2023. Customer Satisfaction Recall N212333960 Vehicles Sold Without Accessory Garage Door Opener: Certain 2021 Buick Envision, Chevrolet Equinox, Malibu, Traverse, and GMC Acadia vehicles equipped with RearView Mirror w/ Garage Door Opener were...
Cadillac Certified Pre-owned Warranty - 04/29/2021
... period time to 6 years/100,00 miles but reduced coverage to limited repairs. The Cadillac CPO Operations Guide - Deliveries March 2017 thru Sept 2020 lists labor operations as well as a list of components that are not covered under this warranty. Additionally,...
Bulletin Updates - 04/29/2021
The following bulletins have recently been updated. We have taken the opportunity to provide highlights of the updates from the previous version to current. Bulletin 18NA094-12 Takata Air Bag Completion Rate Improvement Program: The $50 completion...
Job Card Write-Up and Final Closeout - 05/26/2021
... be completed accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job...
Recently Revised Bulletins - 04/29/2020
... we highlight three recently revised bulletins. Bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information - Wiring repair labor operations require specific data with transaction submission. Necessary information...
OnTRAC Renew & Switch - 05/29/2020
... will show a red Renew button. Click on the Renew button. The customer’s data will be populated from the old agreement to the new agreement. Next step is to complete the Loan Out screen. The current odometer and fuel will populate. In cases where...
Damage that is not Considered Transportation Damage - 07/30/2020
... including the towing and diagnosis of such condition. Warranty failures, i.e. electric fuel pump inoperative, vehicle fails to shift out of park, etc. Part/Option Discrepancies noticed during initial delivery from carrier.-- When a vehicle is received...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... with a black light. This testing procedure is not included in the base time listed with labor operations. Rather, it is listed in the Preface section of the Labor Time Guide. Select the word Preface twice then scroll down to Fluid Leak Analysis. You...
Labor Rate - 01/29/2024
The service agents warranty labor rate calculation under both Option A and Option C require submission of 100 sequential customer pay job cards for repairs completed no more than 180 days before submission. Dealers are to utilize the Job Card Verification...
CSMT App - 08/29/2023
... with new features and a dedicated support module. To see what version of CSMT you have installed, open the app and go to “About CSMT.” The app includes the following tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting...
Job Card Requirements at Write Up - 04/25/2023
Service Policies and Procedures Article 6.2.1 references SAVI requirement, vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Job Card Write-Up and Final Closeout - 05/23/2023
... accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job card) Odometer...
New Vehicle Inventory Battery Procedures - 02/28/2023
... to prevent these issues and also to allow GM to connect to the vehicle so that they can provide proper recommendations on battery maintenance. GM utilizes OnStar technology to monitor battery state of charge for most vehicles held in a dealership’s...
Reject of the Month - January 2023 - 01/04/2023
Restricted Labor Operation - A dealership performed Service Update N222369401 Advanced Diagnostic Software (ADS) Improvements on a stock 2023 Chevrolet Bolt EUV. The technician noted that it was necessary to reprogram the Hybrid Powertrain Control Module...
Part Warranty Start Date - 06/26/2023
... date of the installation or the over-the-counter sale, not necessarily the date the job card was opened. When submitting a part warranty, you are required to enter the “original install date”. With base time no longer required to be clocked,...
Reject of the Month - August 2023 - 07/25/2023
... front grille with the replaced components circled. The claim was closed with labor operation 1010570 Front Grille Replacement, 1.2 labor hours, and the 5 parts charged out on the claim; the front grille, the front lower grille, the right and...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... The P&P now reflects that change. As a reminder, diagnosis time, OLH, and straight time labor operations still require a separate clock time, per line, that are separately identifiable and labeled. All diagnosis time must be clocked prior to parts...
Job Card Write-Up and Final Closeout - 05/25/2022
... accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job card) Odometer...
Diagnosis Time Requirements - 01/04/2022
Most diagnosis time, when allowed with the labor operation, pays up to 1.0 and a separate clock time IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause...
Labor Time Guide - 01/03/2022
... It is important to always apply the labor time that is in effect at the time of the job card open date. To view previous published times, click on the effective date drop down selector at the top right of the applicable year/make/model LTG publication....
Transmission Repair Clock Time - 01/27/2022
Last year GM updated the way many transmission repairs needed to be clocked. Previously, the options were base repair clock time and OLH, that required a separate clock time. Currently, technicians need separate clock times for base repair time, diagnostic...
Water Leaks - 04/26/2022
... Metal Replacement, to name a few. The water leaks section provides a handful of resealing labor operations (056 prefix) used to address a leak at a body joint, windshield, or plenum panel. The majority of the operations allow 0.5 hours base time with...
Reject of the Month - March 2022 - 02/23/2022
... DEF fluid supply module to resolve the issue. The final repair line 3 addressed the completion of open recall N192273630 Diesel Particulate Regeneration Frequency. The three lines were submitted for payment as follows: Line 1: ZREG: labor operation...
Updates and Reminders - 10/01/2021
... for rentals has been expanded from 7 calendar days to 10 calendar days effective with job card open date of 9/17/2021 through the end of the year. Service manager pre-approval is not required until the 10th calendar day of the rental. This empowerment...
Aluminum Wheel Refinishing - 06/27/2016
... dealer must record the wheel id stamp or the cast date on the wheel. The bulletin specific labor operation for refinishing painted aluminum wheels is 8080058. Actual repair order clock time is used for the labor time - technicians must show actual clock...
Part Names - 08/23/2016
... name and the parts department calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name" for a specific component, which in...
Battery Policy Still In Effect - 10/26/2016
... will be validated by the WSC - each test code is unique and decodable.Best Practice: attach a copy of the GR8 test printout to the warranty transaction.There will be two test printouts for vehicles with two batteries.A battery replacement claim must...
Cadillac Roadside - 07/25/2017
... for performed services must be obtained using the specific Roadside Assistance Labor Operation Number(s). Labor Op Roadside Service 0600002 $35 Flat Fee for Cadillac Roadside Assistance Technician to make the roadside service call 0600102 Replace...
Policy Changes - 07/25/2017
... add the line to the job card. Management is no longer required to approve added lines to address open safety, emissions, and non-compliance recalls on dealer owned inventory. Separate on/off time documentation requirements remain for any add-on repairs...
Accessories Employee Discount Program - 03/21/2017
The program provides eligible participants residing in the US with the opportunity to purchase accessories with a GM discount, at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of...
More Than Three Days Rental - 10/24/2017
... creating the pre-approval request, certain fields must be filled in. One field is the labor operation, which typically isn’t known at this point. Many dealers use a Concern Not Duplicated labor operation to get past this field as the approval will...
Strategy Based Diagnosis - 09/25/2018
... customer’s concern isn’t always accomplished at first check. Verify the vehicle is not operating as designed. If the vehicle is operating as designed, the technician may want to check an identical vehicle to be sure. Also, it’s possible...
Up Assemblies (UPDATED) - 07/23/2018
... cost of the part shipped by CCA and SPAC, at the same time, issued a credit to the dealer’s open account for the difference between the cost of the original ordered part and the shipped part. The adjustment then appears on the parts invoice summary...
Reject of the Month - 04/23/2018
... rejected with error codes 81 and 243. The transaction was submitted in early April with labor operation 9102934 for 0.9 hour to reprogram the ECM and TCM with SPS as part of Phase 1 of the recall. The warranty administrator reviewed the recall...
Cadillac Moments Goodwill: - 04/23/2018
The Cadillac Moments Goodwill Tool is an exclusive resource used to assist in resolving unique customer concerns. Labor operation 0600425 has been created for use by the dealer for goodwill purposes, either inside or outside of warranty, to resolve customer...
Service Policies and Procedures Article 6.2.1 references SAVI requirement, vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Job Card Write-Up and Final Closeout - 05/23/2023
... accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job card) Odometer...
New Vehicle Inventory Battery Procedures - 02/28/2023
... to prevent these issues and also to allow GM to connect to the vehicle so that they can provide proper recommendations on battery maintenance. GM utilizes OnStar technology to monitor battery state of charge for most vehicles held in a dealership’s...
Reject of the Month - January 2023 - 01/04/2023
Restricted Labor Operation - A dealership performed Service Update N222369401 Advanced Diagnostic Software (ADS) Improvements on a stock 2023 Chevrolet Bolt EUV. The technician noted that it was necessary to reprogram the Hybrid Powertrain Control Module...
Part Warranty Start Date - 06/26/2023
... date of the installation or the over-the-counter sale, not necessarily the date the job card was opened. When submitting a part warranty, you are required to enter the “original install date”. With base time no longer required to be clocked,...
Reject of the Month - August 2023 - 07/25/2023
... front grille with the replaced components circled. The claim was closed with labor operation 1010570 Front Grille Replacement, 1.2 labor hours, and the 5 parts charged out on the claim; the front grille, the front lower grille, the right and...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... The P&P now reflects that change. As a reminder, diagnosis time, OLH, and straight time labor operations still require a separate clock time, per line, that are separately identifiable and labeled. All diagnosis time must be clocked prior to parts...
Job Card Write-Up and Final Closeout - 05/25/2022
... accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job card) Odometer...
Diagnosis Time Requirements - 01/04/2022
Most diagnosis time, when allowed with the labor operation, pays up to 1.0 and a separate clock time IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause...
Labor Time Guide - 01/03/2022
... It is important to always apply the labor time that is in effect at the time of the job card open date. To view previous published times, click on the effective date drop down selector at the top right of the applicable year/make/model LTG publication....
Transmission Repair Clock Time - 01/27/2022
Last year GM updated the way many transmission repairs needed to be clocked. Previously, the options were base repair clock time and OLH, that required a separate clock time. Currently, technicians need separate clock times for base repair time, diagnostic...
Water Leaks - 04/26/2022
... Metal Replacement, to name a few. The water leaks section provides a handful of resealing labor operations (056 prefix) used to address a leak at a body joint, windshield, or plenum panel. The majority of the operations allow 0.5 hours base time with...
Reject of the Month - March 2022 - 02/23/2022
... DEF fluid supply module to resolve the issue. The final repair line 3 addressed the completion of open recall N192273630 Diesel Particulate Regeneration Frequency. The three lines were submitted for payment as follows: Line 1: ZREG: labor operation...
Updates and Reminders - 10/01/2021
... for rentals has been expanded from 7 calendar days to 10 calendar days effective with job card open date of 9/17/2021 through the end of the year. Service manager pre-approval is not required until the 10th calendar day of the rental. This empowerment...
Aluminum Wheel Refinishing - 06/27/2016
... dealer must record the wheel id stamp or the cast date on the wheel. The bulletin specific labor operation for refinishing painted aluminum wheels is 8080058. Actual repair order clock time is used for the labor time - technicians must show actual clock...
Part Names - 08/23/2016
... name and the parts department calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name" for a specific component, which in...
Battery Policy Still In Effect - 10/26/2016
... will be validated by the WSC - each test code is unique and decodable.Best Practice: attach a copy of the GR8 test printout to the warranty transaction.There will be two test printouts for vehicles with two batteries.A battery replacement claim must...
Cadillac Roadside - 07/25/2017
... for performed services must be obtained using the specific Roadside Assistance Labor Operation Number(s). Labor Op Roadside Service 0600002 $35 Flat Fee for Cadillac Roadside Assistance Technician to make the roadside service call 0600102 Replace...
Policy Changes - 07/25/2017
... add the line to the job card. Management is no longer required to approve added lines to address open safety, emissions, and non-compliance recalls on dealer owned inventory. Separate on/off time documentation requirements remain for any add-on repairs...
Accessories Employee Discount Program - 03/21/2017
The program provides eligible participants residing in the US with the opportunity to purchase accessories with a GM discount, at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of...
More Than Three Days Rental - 10/24/2017
... creating the pre-approval request, certain fields must be filled in. One field is the labor operation, which typically isn’t known at this point. Many dealers use a Concern Not Duplicated labor operation to get past this field as the approval will...
Strategy Based Diagnosis - 09/25/2018
... customer’s concern isn’t always accomplished at first check. Verify the vehicle is not operating as designed. If the vehicle is operating as designed, the technician may want to check an identical vehicle to be sure. Also, it’s possible...
Up Assemblies (UPDATED) - 07/23/2018
... cost of the part shipped by CCA and SPAC, at the same time, issued a credit to the dealer’s open account for the difference between the cost of the original ordered part and the shipped part. The adjustment then appears on the parts invoice summary...
Reject of the Month - 04/23/2018
... rejected with error codes 81 and 243. The transaction was submitted in early April with labor operation 9102934 for 0.9 hour to reprogram the ECM and TCM with SPS as part of Phase 1 of the recall. The warranty administrator reviewed the recall...
Cadillac Moments Goodwill: - 04/23/2018
The Cadillac Moments Goodwill Tool is an exclusive resource used to assist in resolving unique customer concerns. Labor operation 0600425 has been created for use by the dealer for goodwill purposes, either inside or outside of warranty, to resolve customer...
Dead Battery - 06/25/2018
... to make valid warranty claims for any batteries replaced during inventory or at point of sale. A copy of the Midtronics GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery...
Recalls as Add On Repairs - 09/09/2014
Service advisors should always verify that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted...
Aftermarket Engine Calibrations - 01/21/2015
... and 2012-2015 Chevrolet Camaro vehicles equipped with a V6 engine.Dealers must utilize labor operation 0600014 for warranty claim submissions. The operation reimburses 0.2 labor hours. ...
Claiming Six or More Rental Days - 02/23/2015
Last fall, the Required Operating Procedures bulletin 04-00-89-015 was updated and one of the changes was the approval process for vehicle rentals over five days. It has been a long-time policy that rentals over five days required Warranty Support Center...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... at your dealership fully understand the process of new vehicle inspection. There is only one opportunity to get it right when it comes to the walk around inspection. During the walk around inspection, all visible surfaces must be examined for damage....
GWM: Program Information - 04/28/2016
... maintenance for a period of 2 years/24,000 miles, with a limit of two service events. The labor operation and reimbursement amount are included in the guide.The GM Dealership Policies, Procedures and Guides link within Quick Links through the Global...
Update: Warranty Bulletin 060647001 - 04/28/2016
... to be entered on the warranty claim in the Cause or Correction comments or entered in the Labor Operation Dependency field, if required. The most current version also states that when more than one WCC is generated for a control module programming...
January 2016 Recall Update - 01/11/2016
... transaction sections have been updated. Approximately 1,800 vehicles are included in the recall population.Special Coverage 14423A: Fuel Tank Inlet Check Valve Fracture: The special coverage has been updated to reflect an update to the parts information...
December 2015 Recall Update - 12/01/2015
... vehicles that were sold were closed in IVH by GM. The customers were not contacted. GM is now re-opening the sold vehicles in IVH. Customers will receive the two labels to complete the recall once they become available. Safety Recall 14171C: Lapbelt...
Maintenance - 10/23/2015
... Chevrolet, Buick, and GMC models, commercial customers can continue to choose the Fleet Delete Option Code R9Y for this service. By doing so it allows an off-invoice credit in lieu of the Included Maintenance Programs for Chevrolet, Buick, and GMC models....
The Warranty Support Center - 10/02/2015
... the review process, agents follow procedures that have been established through the Required Operating Procedures Bulletin. The bulletin began as 18 points in April 2004, and has over the years evolved into its current, March 2015 version, with 8 points....
Process Review: Recall 10038 - 12/24/2010
... parts on the Job Card. Part number 89027403 is often left off of the repair and is required for operations V2276 and V2277.Installation of a "Second Design" Pedal Assembly cannot be done unless the V2276 Pedal Modification has been completed and the...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... manufacturer. Getting the process right the first time comes down to selecting the correct options from the Global Warranty Management drop down options. The following are the necessary steps to successful completion of the tire warranty process. ...
Analyzing Warranty Parts - 02/04/2010
... information/documentation on the job card, or lack of supporting information/documentation to properly analyze or justify part replacement.The service agent did not follow the published diagnostics, bulletins, and/or PI's. This led to unnecessary part...
Green Garage - 12/09/2013
A former Visteon executive sees huge opportunities for eco-friendly garages that focus on young people, vehicle owners that are just out of warranty, and women. The vision is to create customer friendly, transparent, environmentally friendly garages with...
July 2013 Recall Update - 07/03/2013
... a short in the circuit board. Dealers are to test the driver's window and door lock switches for proper operation. If the switches operate as designed, dealers are to install a protective coating on the door module. If the switches are not operating...
GWM Enhancements - 03/08/2012
... to users, a "session inactivity" window was created. After 20 minutes of inactivity, this new pop-up window will appear, informing the user of the approaching system timeout. A live countdown will display how long the user has before the system automatically...
Phone Pics - 10/08/2012
... of components, with descriptions. Many dealership technicians are taking advantage of this opportunity, usually on bigger jobs or ones that take a long time. Dealers are able to select the level of service they prefer with ClearMechanic. A mid-level...
Bulletin Updates - 08/30/2021
... in the Reference Charts section and includes 2016-18 model years. Bulletin 04-00-89-015W Required Operating Procedures – 8 Points has been updated to include the 2022 model year and to update text throughout the bulletin. The 8 Points bulletin...
EPC - 08/30/2021
... Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than one option provided for a specific component, review RPO information in IVH. Click the camera icon associated with the part to view the image. The program...
Electronic Parts Catalog - 08/30/2021
... able to refer to EPC to determine if the part number is related to a bulletin as well as view a copy of the bulletin. If the part number is bulletin related, view the bulletin for bulletin specific labor operations, unique submission requirements, a...
8-Point Bulletin Review - 08/30/2021
The Required Operating Procedures – 8 Points Bulletin provides requirements for dealership service operations. Each point is taken from the Service Policies & Procedures Manual. The bulletin may be used to perform an in-house audit review...
Authorization to Perform Repairs - 08/30/2021
... be obtained prior to any work being performed on the vehicle. A signature on any other invoice copy of the job card is not compliant. Warranty job cards must have “an authorization to perform repairs” statement, typically spelled out above...
Miscellaneous - 10/01/2021
... using a scan tool or other testing, the first clock time is typically diagnosis time. Many labor operations in the Labor Time Guide allow for diagnosis, but not all. When the appropriate labor operation for the repair made does not allow diagnosis time,...
New Vehicle Damage (NVD) - 10/01/2021
... an explanation of the damage may be written in the Remarks section. Do not include personal opinions within this section. ...
... to make valid warranty claims for any batteries replaced during inventory or at point of sale. A copy of the Midtronics GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery...
Recalls as Add On Repairs - 09/09/2014
Service advisors should always verify that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted...
Aftermarket Engine Calibrations - 01/21/2015
... and 2012-2015 Chevrolet Camaro vehicles equipped with a V6 engine.Dealers must utilize labor operation 0600014 for warranty claim submissions. The operation reimburses 0.2 labor hours. ...
Claiming Six or More Rental Days - 02/23/2015
Last fall, the Required Operating Procedures bulletin 04-00-89-015 was updated and one of the changes was the approval process for vehicle rentals over five days. It has been a long-time policy that rentals over five days required Warranty Support Center...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... at your dealership fully understand the process of new vehicle inspection. There is only one opportunity to get it right when it comes to the walk around inspection. During the walk around inspection, all visible surfaces must be examined for damage....
GWM: Program Information - 04/28/2016
... maintenance for a period of 2 years/24,000 miles, with a limit of two service events. The labor operation and reimbursement amount are included in the guide.The GM Dealership Policies, Procedures and Guides link within Quick Links through the Global...
Update: Warranty Bulletin 060647001 - 04/28/2016
... to be entered on the warranty claim in the Cause or Correction comments or entered in the Labor Operation Dependency field, if required. The most current version also states that when more than one WCC is generated for a control module programming...
January 2016 Recall Update - 01/11/2016
... transaction sections have been updated. Approximately 1,800 vehicles are included in the recall population.Special Coverage 14423A: Fuel Tank Inlet Check Valve Fracture: The special coverage has been updated to reflect an update to the parts information...
December 2015 Recall Update - 12/01/2015
... vehicles that were sold were closed in IVH by GM. The customers were not contacted. GM is now re-opening the sold vehicles in IVH. Customers will receive the two labels to complete the recall once they become available. Safety Recall 14171C: Lapbelt...
Maintenance - 10/23/2015
... Chevrolet, Buick, and GMC models, commercial customers can continue to choose the Fleet Delete Option Code R9Y for this service. By doing so it allows an off-invoice credit in lieu of the Included Maintenance Programs for Chevrolet, Buick, and GMC models....
The Warranty Support Center - 10/02/2015
... the review process, agents follow procedures that have been established through the Required Operating Procedures Bulletin. The bulletin began as 18 points in April 2004, and has over the years evolved into its current, March 2015 version, with 8 points....
Process Review: Recall 10038 - 12/24/2010
... parts on the Job Card. Part number 89027403 is often left off of the repair and is required for operations V2276 and V2277.Installation of a "Second Design" Pedal Assembly cannot be done unless the V2276 Pedal Modification has been completed and the...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... manufacturer. Getting the process right the first time comes down to selecting the correct options from the Global Warranty Management drop down options. The following are the necessary steps to successful completion of the tire warranty process. ...
Analyzing Warranty Parts - 02/04/2010
... information/documentation on the job card, or lack of supporting information/documentation to properly analyze or justify part replacement.The service agent did not follow the published diagnostics, bulletins, and/or PI's. This led to unnecessary part...
Green Garage - 12/09/2013
A former Visteon executive sees huge opportunities for eco-friendly garages that focus on young people, vehicle owners that are just out of warranty, and women. The vision is to create customer friendly, transparent, environmentally friendly garages with...
July 2013 Recall Update - 07/03/2013
... a short in the circuit board. Dealers are to test the driver's window and door lock switches for proper operation. If the switches operate as designed, dealers are to install a protective coating on the door module. If the switches are not operating...
GWM Enhancements - 03/08/2012
... to users, a "session inactivity" window was created. After 20 minutes of inactivity, this new pop-up window will appear, informing the user of the approaching system timeout. A live countdown will display how long the user has before the system automatically...
Phone Pics - 10/08/2012
... of components, with descriptions. Many dealership technicians are taking advantage of this opportunity, usually on bigger jobs or ones that take a long time. Dealers are able to select the level of service they prefer with ClearMechanic. A mid-level...
Bulletin Updates - 08/30/2021
... in the Reference Charts section and includes 2016-18 model years. Bulletin 04-00-89-015W Required Operating Procedures – 8 Points has been updated to include the 2022 model year and to update text throughout the bulletin. The 8 Points bulletin...
EPC - 08/30/2021
... Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than one option provided for a specific component, review RPO information in IVH. Click the camera icon associated with the part to view the image. The program...
Electronic Parts Catalog - 08/30/2021
... able to refer to EPC to determine if the part number is related to a bulletin as well as view a copy of the bulletin. If the part number is bulletin related, view the bulletin for bulletin specific labor operations, unique submission requirements, a...
8-Point Bulletin Review - 08/30/2021
The Required Operating Procedures – 8 Points Bulletin provides requirements for dealership service operations. Each point is taken from the Service Policies & Procedures Manual. The bulletin may be used to perform an in-house audit review...
Authorization to Perform Repairs - 08/30/2021
... be obtained prior to any work being performed on the vehicle. A signature on any other invoice copy of the job card is not compliant. Warranty job cards must have “an authorization to perform repairs” statement, typically spelled out above...
Miscellaneous - 10/01/2021
... using a scan tool or other testing, the first clock time is typically diagnosis time. Many labor operations in the Labor Time Guide allow for diagnosis, but not all. When the appropriate labor operation for the repair made does not allow diagnosis time,...
New Vehicle Damage (NVD) - 10/01/2021
... an explanation of the damage may be written in the Remarks section. Do not include personal opinions within this section. ...
BrightDrop - 01/04/2022
GM’s electric delivery van brand, BrightDrop, opened its first dealership in Southern California. BrightDrop has signed agreements with FedEx Express and Merchants Fleet to provide its EV600 and EV410 midsize delivery vans. BrightDrop has also developed...
GMC First Timers $50 Service Private Offer - 12/01/2021
... dealership. The offer is valid through December 31, 2021. Transactions are submitted with labor operation 0602191 with transaction type ZSSP and the $50 reimbursement entered in the Miscellaneous/Net Item field. Reference GCUS-9-12090. ...
Cross-Line Warranty - 10/26/2021
... must be performed at a Cadillac dealership. When Cross-line warranty first became an option, the requirement stated for emergency repairs. It was several years later that the terminology was changed to “significantly inconvenienced”,...
Simplifying Transportation Transactions - 02/23/2022
... or one hour or more of frame repair. If a panel requires repair, use the paint labor operation for painting the panel after the repair. Claim OLH for the actual repair time. If a panel has to be replaced, use the labor operations within the Transportation...
(CPO) - Towing - 02/23/2022
... if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations Guide...
(CPO) Coverage - 02/23/2022
... original in-service date.” Coverage excludes wear items and batteries. CBG CPO Operations Guide...
Bidirectional Charging - 03/28/2022
... testing will take place this summer in San Francisco. It is anticipated that the pilot will be open to larger customer trials by the end of the year. ...
Bulletin 21NA068 - 01/27/2022
Claims submitted with labor operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement must be submitted with GM Authorization for review with a picture of the Signal Detection screen attached. The policy went into effect with...
CoL Learning Path - 01/27/2022
Learning Paths help users plan their training and serve as a record of achievement. Both required courses and optional courses are displayed in the Learning Path. A required course must be taken for your learning path, a self-selected course is chosen...
Missing Modules - 02/23/2022
Bulletin 22-NA-020 was released in late January. It provides helpful information regarding vehicle features and options on some customer’s vehicles that are not activated due to the shortage of semiconductors. Select 2022 model year vehicles have...
Tire PRA Update - 02/23/2022
... was a duplicate submission based on the BAC #, VIN, Job Card Number, Job Card Date, and Labor Operation. If a duplicate exists, the user will be alerted that a duplicate was found in the system....
Collaboration - 02/23/2022
... eMotors has provided sustainable fleet solutions since 2009 and has offered zero-emissions options for commercial fleets since 2018....
Eligibility to Service - 04/26/2022
... for electric models. Dealers must remain current on the requirements at the time a job card is opened involving an EV model. Only 100% EV trained technicians may perform electric vehicle repairs....
Ramping Up - 04/26/2022
GM has made a deal to secure cobalt from Glencore’s operations in Australia as it boosts electric vehicle production to meet rising demand. The cobalt will be used in GM’s Ultium battery cathodes, which powers the Chevrolet Silverado EV, GMC...
Missed Revenue - 05/25/2022
... the process, and correct your customer’s warranty concerns, GM provides dealers with the option of purchasing needed parts from another dealer or get the parts express shipped. With the two program options there is potential missed revenue. A...
Reject of the Month - June 2022 - 05/25/2022
... and push rod, as well as all necessary seals and gaskets. To complete the repair the coolant was topped off, oil and filter changed, codes cleared, and test driven. The transaction was closed with the labor operation for the camshaft with 19.9...
Digital Manuals - 07/27/2022
... app on the infotainment system. Some vehicles will have a smaller printed manual called Essential Operating and Safety Information provided within the vehicle. ...
Labor Time Guide Request for Review Process - 08/22/2022
... form can be accessed by selecting the FEEDBACK icon (looks like a yellow mail slot with 2 envelopes) at the top right corner of the screen. This form can be used to request time increases, new add conditions, new labor operations, increase part allowances,...
Special Coverage - 11/21/2022
... parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe...
The PRA Process - 11/21/2022
... both upper and lower control arms require pre-approval. To help understand specific labor operation pairings that are restricted, the Warranty Resource Center app has a very helpful section that is titled “Certified Service Mobil Toolbox...
Goodwill - 11/22/2022
Goodwill tools are used to offset customer inconvenience/dissatisfaction or to offer additional protection and peace of mind. Goodwill is not an expense to cover a vehicle repair. Eleven different options are available for goodwill assistance.
Virtual Warranty Seminars - 10/27/2022
... to provide the information necessary to understanding warranty reports and identifying areas of opportunity in the dealership’s warranty process. GCUS-6-1217 ...
Warranty Chat - 10/28/2022
The Warranty Resource Center now offers a chat feature that provides you with an opportunity to connect with a Subject Matter Expert. This new feature is in addition to the many features available within the WRC.
Retrofit Campaigns - 10/28/2022
... is eligible for retrofit. Retrofits may be launched in phases, with vehicles listed with an “Open” status once parts are available. GCUS-17-465 ...
November2022 Recall Update - 10/28/2022
... and wear resulting in the separation of one or more ball joints from their sockets during wiper operation. Dealers will inspect the wiper module and repair or replace as necessary. Customer Satisfaction Recall N212354520 Heated Vented Seats...
GM’s electric delivery van brand, BrightDrop, opened its first dealership in Southern California. BrightDrop has signed agreements with FedEx Express and Merchants Fleet to provide its EV600 and EV410 midsize delivery vans. BrightDrop has also developed...
GMC First Timers $50 Service Private Offer - 12/01/2021
... dealership. The offer is valid through December 31, 2021. Transactions are submitted with labor operation 0602191 with transaction type ZSSP and the $50 reimbursement entered in the Miscellaneous/Net Item field. Reference GCUS-9-12090. ...
Cross-Line Warranty - 10/26/2021
... must be performed at a Cadillac dealership. When Cross-line warranty first became an option, the requirement stated for emergency repairs. It was several years later that the terminology was changed to “significantly inconvenienced”,...
Simplifying Transportation Transactions - 02/23/2022
... or one hour or more of frame repair. If a panel requires repair, use the paint labor operation for painting the panel after the repair. Claim OLH for the actual repair time. If a panel has to be replaced, use the labor operations within the Transportation...
(CPO) - Towing - 02/23/2022
... if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations Guide...
(CPO) Coverage - 02/23/2022
... original in-service date.” Coverage excludes wear items and batteries. CBG CPO Operations Guide...
Bidirectional Charging - 03/28/2022
... testing will take place this summer in San Francisco. It is anticipated that the pilot will be open to larger customer trials by the end of the year. ...
Bulletin 21NA068 - 01/27/2022
Claims submitted with labor operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement must be submitted with GM Authorization for review with a picture of the Signal Detection screen attached. The policy went into effect with...
CoL Learning Path - 01/27/2022
Learning Paths help users plan their training and serve as a record of achievement. Both required courses and optional courses are displayed in the Learning Path. A required course must be taken for your learning path, a self-selected course is chosen...
Missing Modules - 02/23/2022
Bulletin 22-NA-020 was released in late January. It provides helpful information regarding vehicle features and options on some customer’s vehicles that are not activated due to the shortage of semiconductors. Select 2022 model year vehicles have...
Tire PRA Update - 02/23/2022
... was a duplicate submission based on the BAC #, VIN, Job Card Number, Job Card Date, and Labor Operation. If a duplicate exists, the user will be alerted that a duplicate was found in the system....
Collaboration - 02/23/2022
... eMotors has provided sustainable fleet solutions since 2009 and has offered zero-emissions options for commercial fleets since 2018....
Eligibility to Service - 04/26/2022
... for electric models. Dealers must remain current on the requirements at the time a job card is opened involving an EV model. Only 100% EV trained technicians may perform electric vehicle repairs....
Ramping Up - 04/26/2022
GM has made a deal to secure cobalt from Glencore’s operations in Australia as it boosts electric vehicle production to meet rising demand. The cobalt will be used in GM’s Ultium battery cathodes, which powers the Chevrolet Silverado EV, GMC...
Missed Revenue - 05/25/2022
... the process, and correct your customer’s warranty concerns, GM provides dealers with the option of purchasing needed parts from another dealer or get the parts express shipped. With the two program options there is potential missed revenue. A...
Reject of the Month - June 2022 - 05/25/2022
... and push rod, as well as all necessary seals and gaskets. To complete the repair the coolant was topped off, oil and filter changed, codes cleared, and test driven. The transaction was closed with the labor operation for the camshaft with 19.9...
Digital Manuals - 07/27/2022
... app on the infotainment system. Some vehicles will have a smaller printed manual called Essential Operating and Safety Information provided within the vehicle. ...
Labor Time Guide Request for Review Process - 08/22/2022
... form can be accessed by selecting the FEEDBACK icon (looks like a yellow mail slot with 2 envelopes) at the top right corner of the screen. This form can be used to request time increases, new add conditions, new labor operations, increase part allowances,...
Special Coverage - 11/21/2022
... parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe...
The PRA Process - 11/21/2022
... both upper and lower control arms require pre-approval. To help understand specific labor operation pairings that are restricted, the Warranty Resource Center app has a very helpful section that is titled “Certified Service Mobil Toolbox...
Goodwill - 11/22/2022
Goodwill tools are used to offset customer inconvenience/dissatisfaction or to offer additional protection and peace of mind. Goodwill is not an expense to cover a vehicle repair. Eleven different options are available for goodwill assistance.
Virtual Warranty Seminars - 10/27/2022
... to provide the information necessary to understanding warranty reports and identifying areas of opportunity in the dealership’s warranty process. GCUS-6-1217 ...
Warranty Chat - 10/28/2022
The Warranty Resource Center now offers a chat feature that provides you with an opportunity to connect with a Subject Matter Expert. This new feature is in addition to the many features available within the WRC.
Retrofit Campaigns - 10/28/2022
... is eligible for retrofit. Retrofits may be launched in phases, with vehicles listed with an “Open” status once parts are available. GCUS-17-465 ...
November2022 Recall Update - 10/28/2022
... and wear resulting in the separation of one or more ball joints from their sockets during wiper operation. Dealers will inspect the wiper module and repair or replace as necessary. Customer Satisfaction Recall N212354520 Heated Vented Seats...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
SAVI - 09/26/2022
... or causal DTC entries. Tip: Dongles will eventually be required for warranty claim submissions. Options include GM SAVI, eAdvisor, and Tekion....
Transportation Claims and Related Damage - 09/26/2022
... part causes damage to additional parts, this is considered consequential damage. The labor operation of the part that failed is used and parts damaged by that failure are all claimed under that labor operation. The time to replace parts damaged due to...
Coverage Code P - 07/25/2023
... the transition from the coverage code table to powertrain coverage identification with the labor operation would take 6-8 months. Effective with the July 2023 release of the LTG, the transition has been completed. The PCC table is no longer an available...
Technician Documentation Requirements - 08/29/2023
... must be entered in the comment field of the warranty transaction. Additionally, verify the proper amount of refridgerant is charged to the repair, if required. For specific wiring and connector repairs, either the connector end view, locator view,...
Technician Documentation Requirements - 08/29/2023
... must be entered in the comment field of the warranty transaction. Additionally, verify the proper amount of refridgerant is charged to the repair, if required. For specific wiring and connector repairs, either the connector end view, locator view,...
Transportation Transactions - 07/25/2023
... and select the transportation claim prompt. Transportation transactions allow the same labor operation to be used for two separate repairs on the same job (e.g. the right and left front doors are scratched) in cases where there is only one operation...
The Warranty Resource Center - 04/25/2023
... sites in Global, including Global Warranty Management, Service Information, CPO Restricted Labor Ops, Service Advisor Vehicle Interface (SAVI), P&P Manuals and IVH. There are currently numerous SAVI/dongle device resources available in the...
Vehicle Has Left the Premise - 04/25/2023
When repairs are completed and/or replacement parts are ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent Facility internal accounting procedures. Reference...
Job Card Closeout - 04/25/2023
Before closeout of the job card, the odometer ending mileage must be recorded and transferred from the technician shop copy to all copies of the job card. The job card open and close dates entered in GWM must be substantiated by job card documentation....
Reject of the Month - July 2023 - 06/27/2023
... and N222375791, were recently updated to include additional models. When a vehicle with an open recall for the park assist retrofit has been presented at the dealership for service it is imperative that the bulletin is reviewed in its entirety, including...
Cruise - 01/04/2023
GM’s robotaxi unit, Cruise, plans to enter many markets and scale up operations to thousands of vehicles in 2023. Cruise has announced plans to start offering rides in Austin and Phoenix, in addition to its current base in San Francisco.
Diagnosis Time Requirements - 01/04/2023
Most variable diagnosis time, when allowed with the labor operation, pays up to 1.0 and a separate clock time that is labeled IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The...
Causal Part - 01/24/2023
... the causal part. As a reminder: Only one part number can be specified as the causal part per labor operation. If the part that caused the failure is not one of the parts submitted on the transaction, utilize the Causal Part Number or description field...
EV Readiness - 02/28/2023
... for payment in GWM. Dealers must remain current on requirements at the time a job card is opened involving an EV model. ...
GM Authorization - 02/28/2023
... the vehicle and the repair performed. 5. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation number and the selected failed part. The wrong labor operation, or the incorrect failed...
Battery Errors - 04/26/2023
The first validation of the Warranty Code associated with the submission of a battery replacement labor operation is verification that the code is the correct number of digits, either 15 digits (GR8) or 20 digits (DCBS). All other validations that trigger...
Pre-Repair Authorization - 08/29/2023
... 21, 2023. *2022-Current Model Year IP Extension/Upper Trim Panel. The associated labor operations: 1032590, 1033250, and 1033270 will be restricted September 5, 2023. Prior to September 5, dealers are encouraged to familiarize themselves with submitting...
Public Charging - 09/26/2023
... Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis to form a joint venture which will develop a new, high powered charging network targeting at least 30,000 chargers. The first stations are expected to open in the US in the summer of 2024 and Canada...
Job Card Systems - 09/25/2023
... record, store, and internally route all required information without using any printed job card copies to document any data input. Depending on the DMS, service management can make electronic approvals if the electronic job card system is capable of...
3rd Party Rentals - 09/25/2023
Dealerships who don’t have rental vehicles available through their Courtesy Transportation Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor...
Claiming Courtesy Transportation - 10/25/2023
... customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers probably prefer a...
Techline Connect (TLC) - 10/25/2023
... you are logged into GlobalConnect, you can launch TLC without a second login. Going forward the option to log in through the TLC desktop icon will be removed. ...
Guidelines for Wheel Alignments - 10/25/2023
... shipment to the dealership, the vehicle’s suspension requires some time to reach normal operating position. For this reason, new vehicles are not to be aligned until they have accumulated at least 500 miles. If a vehicle came from the factory with...
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
SAVI - 09/26/2022
... or causal DTC entries. Tip: Dongles will eventually be required for warranty claim submissions. Options include GM SAVI, eAdvisor, and Tekion....
Transportation Claims and Related Damage - 09/26/2022
... part causes damage to additional parts, this is considered consequential damage. The labor operation of the part that failed is used and parts damaged by that failure are all claimed under that labor operation. The time to replace parts damaged due to...
Coverage Code P - 07/25/2023
... the transition from the coverage code table to powertrain coverage identification with the labor operation would take 6-8 months. Effective with the July 2023 release of the LTG, the transition has been completed. The PCC table is no longer an available...
Technician Documentation Requirements - 08/29/2023
... must be entered in the comment field of the warranty transaction. Additionally, verify the proper amount of refridgerant is charged to the repair, if required. For specific wiring and connector repairs, either the connector end view, locator view,...
Technician Documentation Requirements - 08/29/2023
... must be entered in the comment field of the warranty transaction. Additionally, verify the proper amount of refridgerant is charged to the repair, if required. For specific wiring and connector repairs, either the connector end view, locator view,...
Transportation Transactions - 07/25/2023
... and select the transportation claim prompt. Transportation transactions allow the same labor operation to be used for two separate repairs on the same job (e.g. the right and left front doors are scratched) in cases where there is only one operation...
The Warranty Resource Center - 04/25/2023
... sites in Global, including Global Warranty Management, Service Information, CPO Restricted Labor Ops, Service Advisor Vehicle Interface (SAVI), P&P Manuals and IVH. There are currently numerous SAVI/dongle device resources available in the...
Vehicle Has Left the Premise - 04/25/2023
When repairs are completed and/or replacement parts are ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent Facility internal accounting procedures. Reference...
Job Card Closeout - 04/25/2023
Before closeout of the job card, the odometer ending mileage must be recorded and transferred from the technician shop copy to all copies of the job card. The job card open and close dates entered in GWM must be substantiated by job card documentation....
Reject of the Month - July 2023 - 06/27/2023
... and N222375791, were recently updated to include additional models. When a vehicle with an open recall for the park assist retrofit has been presented at the dealership for service it is imperative that the bulletin is reviewed in its entirety, including...
Cruise - 01/04/2023
GM’s robotaxi unit, Cruise, plans to enter many markets and scale up operations to thousands of vehicles in 2023. Cruise has announced plans to start offering rides in Austin and Phoenix, in addition to its current base in San Francisco.
Diagnosis Time Requirements - 01/04/2023
Most variable diagnosis time, when allowed with the labor operation, pays up to 1.0 and a separate clock time that is labeled IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The...
Causal Part - 01/24/2023
... the causal part. As a reminder: Only one part number can be specified as the causal part per labor operation. If the part that caused the failure is not one of the parts submitted on the transaction, utilize the Causal Part Number or description field...
EV Readiness - 02/28/2023
... for payment in GWM. Dealers must remain current on requirements at the time a job card is opened involving an EV model. ...
GM Authorization - 02/28/2023
... the vehicle and the repair performed. 5. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation number and the selected failed part. The wrong labor operation, or the incorrect failed...
Battery Errors - 04/26/2023
The first validation of the Warranty Code associated with the submission of a battery replacement labor operation is verification that the code is the correct number of digits, either 15 digits (GR8) or 20 digits (DCBS). All other validations that trigger...
Pre-Repair Authorization - 08/29/2023
... 21, 2023. *2022-Current Model Year IP Extension/Upper Trim Panel. The associated labor operations: 1032590, 1033250, and 1033270 will be restricted September 5, 2023. Prior to September 5, dealers are encouraged to familiarize themselves with submitting...
Public Charging - 09/26/2023
... Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis to form a joint venture which will develop a new, high powered charging network targeting at least 30,000 chargers. The first stations are expected to open in the US in the summer of 2024 and Canada...
Job Card Systems - 09/25/2023
... record, store, and internally route all required information without using any printed job card copies to document any data input. Depending on the DMS, service management can make electronic approvals if the electronic job card system is capable of...
3rd Party Rentals - 09/25/2023
Dealerships who don’t have rental vehicles available through their Courtesy Transportation Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor...
Claiming Courtesy Transportation - 10/25/2023
... customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers probably prefer a...
Techline Connect (TLC) - 10/25/2023
... you are logged into GlobalConnect, you can launch TLC without a second login. Going forward the option to log in through the TLC desktop icon will be removed. ...
Guidelines for Wheel Alignments - 10/25/2023
... shipment to the dealership, the vehicle’s suspension requires some time to reach normal operating position. For this reason, new vehicles are not to be aligned until they have accumulated at least 500 miles. If a vehicle came from the factory with...
Certain Transmission Repairs - 12/26/2023
Transmission repairs can be labor intensive. A few years back, GM revamped internal transmission labor operations to include diagnosis time and additional time “to clean debris and inspect components for reuse”. The variable diagnosis time...
Supercharger Adaptor - 12/26/2023
The GM NACS to CCS1 Supercharger adaptor will be sold as a vehicle accessory through the dealership, for the option of ship to home or pickup at the dealership. To get the adaptors to the customer in as quickly as possible, the adaptors will only be available...
Start the Year Off Strong - 12/26/2023
... error messages associated with the transaction. Ensure that each of the errors are addressed or properly explained in the comments section of the claim. In some cases, there may be error code(s) that can be addressed at the dealer level, for example...
EV Contenders - 01/29/2024
... have to navigate the medley of demand, technology, features and price. The Cadillac Escalade IQ, Optiq, Chevrolet Equinox EV, Tahoe and Suburban are all on the list of the most interesting new contenders. ...
End of Year - 11/29/2023
2024 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Chevrolet Cruise - 11/29/2023
... at the Factory Zero Detroit-Hamtramck Assembly Center after Cruise LLC suspended its US driverless operations. The Origin is an autonomous shuttle with no steering wheel or gas pedal that seats up to 6 people. The vehicle was revealed in 2020 and has...
Parts Workbench Plus - 11/29/2023
The Dealer Fixed Operations Advisory Board (DFOAB) elected to move the decommission date for EPIC to December 1, 2023 to widen the window for dealer transition. All functionality associated with EPIC has been transferred to Parts Workbench Plus.
Transportation Damage Coding - 12/26/2023
... repair/replace the front door panel) the outside rearview mirror should be submitted with the appropriate labor operation and damage code, but no labor since it was already off the vehicle. The most important step in a successful transportation...
Reject of the Month - March 2024 - 02/26/2024
... in January with the accessory bag missing from the interior of the vehicle. The dealership opened a job card with documentation supporting the missing components and the appropriate parts charged out on the repair line. The warranty administrator assigned...
GM Authorization - 02/26/2024
... for the vehicle and the repair performed. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation number and the selected failed part. The wrong labor operation, or the incorrect failed...
Straight Time Reminder - 02/26/2024
... be clocked separately from the straight time clock time (Note: in some instances, the ST labor operation will include variable diagnosis). You may not claim OLH if there is only one clock time on the job card. Service management must sign, date, time,...
GM Accessories Employee Discount Program - 01/29/2024
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Corvette Maintenance - 08/25/2020
... an oil change, tire rotation, and transmission canister filter change and transmission fluid top-off. Dealer reimbursement for the one-time service is $205 using labor operation 0600723....
ELW and EFM - 10/27/2020
... Buick, GMC, or Cadillac vehicle they can select a longer bumper to bumper limited warranty: the optional Extended Limited Warranty (ELW). ELW provides coverage for Chevrolet, GMC, and 2020MY and new Buick vehicles with 60 months/60,000 mile coverage....
GMC Yukon - 10/27/2020
The redesigned GMC Yukon Denali interior will feature four color theme options, each with a unique authentic wood. The SUV will also have an exclusive instrument panel, unique stitching, and 14 Bose speakers. The Yukon and Yukon XL rank number 3 in the...
Reject of the Month - November 2020 - 10/27/2020
... job card was written to address the damage and the vehicle was taken to the body shop where the rocker panel was repaired and refinished, with a repair total of just over $500. The warranty administrator selected a closet to paint labor operation for...
Work From Home - 09/22/2020
... remotely since March of this year. At this point GM states that their outlook is to continue to operate as they are today until June 30, 2021. GM is also working to create a more flexible work culture after the pandemic. ...
August 2020 Recall Update - 07/30/2020
... Monitoring for Stochastic Pre-Ignition: The bulletin has been updated to include a copy of the customer notification letter. The recall population includes certain 2016-17 Chevrolet Malibu vehicles equipped with a LFV (1.5L Turbo) engine. Customer...
STS Empowerment Thresholds - 07/30/2020
The Service Technical College has increased remote training opportunities in an effort to help the dealer continue to build technician skills during these unusual times. With the 2020 Service Training Standards (STS), dealers are able to achieve 90% of...
Mail Out Review Trends: Weak 3 C's - 07/30/2020
... The cause and correction statements documented by the technician are crucial to accurate labor operation selection, and consequently the labor time that is applied to the claim. These details also support variable diagnostic time, OLH, and additional...
Mail Out Review Trends: Diagnostic Time - 07/30/2020
... and separate time punches, as well as an electrical issue requiring diagnosis. Those labor operations that contain diagnostic time will specify that it is for electrical diagnosis. Prior to including the time on the job card, review the 3 C’s to...
GWM Transaction Submission - 05/28/2020
Dealers have the option of submitting their warranty transactions through their Dealer Management System (DMS) or to manually submit their transactions in the Global Warranty Management system. Generally, it boils down to the user’s preference....
VOC, CAC, and TAC Cases - 04/29/2020
Dealer Case Management (DCM) provides the option of printing a list of all VOC, CAC, and TAC cases, a summary of cases, or details of a case. A specific case detail may provide necessary support for a warranty transaction. To print the case in DCM, click...
WPC - 05/28/2020
The WPC has begun resuming normal operations, effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected...
Reject of the Month - 02/27/2020
... must document the steps taken to correct the customer’s concern in detail on the shop copy of the job card. All technician documentation must be traceable back to the technician performing the repair on the associated job card. Bulletin 040089015...
Transmission repairs can be labor intensive. A few years back, GM revamped internal transmission labor operations to include diagnosis time and additional time “to clean debris and inspect components for reuse”. The variable diagnosis time...
Supercharger Adaptor - 12/26/2023
The GM NACS to CCS1 Supercharger adaptor will be sold as a vehicle accessory through the dealership, for the option of ship to home or pickup at the dealership. To get the adaptors to the customer in as quickly as possible, the adaptors will only be available...
Start the Year Off Strong - 12/26/2023
... error messages associated with the transaction. Ensure that each of the errors are addressed or properly explained in the comments section of the claim. In some cases, there may be error code(s) that can be addressed at the dealer level, for example...
EV Contenders - 01/29/2024
... have to navigate the medley of demand, technology, features and price. The Cadillac Escalade IQ, Optiq, Chevrolet Equinox EV, Tahoe and Suburban are all on the list of the most interesting new contenders. ...
End of Year - 11/29/2023
2024 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Chevrolet Cruise - 11/29/2023
... at the Factory Zero Detroit-Hamtramck Assembly Center after Cruise LLC suspended its US driverless operations. The Origin is an autonomous shuttle with no steering wheel or gas pedal that seats up to 6 people. The vehicle was revealed in 2020 and has...
Parts Workbench Plus - 11/29/2023
The Dealer Fixed Operations Advisory Board (DFOAB) elected to move the decommission date for EPIC to December 1, 2023 to widen the window for dealer transition. All functionality associated with EPIC has been transferred to Parts Workbench Plus.
Transportation Damage Coding - 12/26/2023
... repair/replace the front door panel) the outside rearview mirror should be submitted with the appropriate labor operation and damage code, but no labor since it was already off the vehicle. The most important step in a successful transportation...
Reject of the Month - March 2024 - 02/26/2024
... in January with the accessory bag missing from the interior of the vehicle. The dealership opened a job card with documentation supporting the missing components and the appropriate parts charged out on the repair line. The warranty administrator assigned...
GM Authorization - 02/26/2024
... for the vehicle and the repair performed. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation number and the selected failed part. The wrong labor operation, or the incorrect failed...
Straight Time Reminder - 02/26/2024
... be clocked separately from the straight time clock time (Note: in some instances, the ST labor operation will include variable diagnosis). You may not claim OLH if there is only one clock time on the job card. Service management must sign, date, time,...
GM Accessories Employee Discount Program - 01/29/2024
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Corvette Maintenance - 08/25/2020
... an oil change, tire rotation, and transmission canister filter change and transmission fluid top-off. Dealer reimbursement for the one-time service is $205 using labor operation 0600723....
ELW and EFM - 10/27/2020
... Buick, GMC, or Cadillac vehicle they can select a longer bumper to bumper limited warranty: the optional Extended Limited Warranty (ELW). ELW provides coverage for Chevrolet, GMC, and 2020MY and new Buick vehicles with 60 months/60,000 mile coverage....
GMC Yukon - 10/27/2020
The redesigned GMC Yukon Denali interior will feature four color theme options, each with a unique authentic wood. The SUV will also have an exclusive instrument panel, unique stitching, and 14 Bose speakers. The Yukon and Yukon XL rank number 3 in the...
Reject of the Month - November 2020 - 10/27/2020
... job card was written to address the damage and the vehicle was taken to the body shop where the rocker panel was repaired and refinished, with a repair total of just over $500. The warranty administrator selected a closet to paint labor operation for...
Work From Home - 09/22/2020
... remotely since March of this year. At this point GM states that their outlook is to continue to operate as they are today until June 30, 2021. GM is also working to create a more flexible work culture after the pandemic. ...
August 2020 Recall Update - 07/30/2020
... Monitoring for Stochastic Pre-Ignition: The bulletin has been updated to include a copy of the customer notification letter. The recall population includes certain 2016-17 Chevrolet Malibu vehicles equipped with a LFV (1.5L Turbo) engine. Customer...
STS Empowerment Thresholds - 07/30/2020
The Service Technical College has increased remote training opportunities in an effort to help the dealer continue to build technician skills during these unusual times. With the 2020 Service Training Standards (STS), dealers are able to achieve 90% of...
Mail Out Review Trends: Weak 3 C's - 07/30/2020
... The cause and correction statements documented by the technician are crucial to accurate labor operation selection, and consequently the labor time that is applied to the claim. These details also support variable diagnostic time, OLH, and additional...
Mail Out Review Trends: Diagnostic Time - 07/30/2020
... and separate time punches, as well as an electrical issue requiring diagnosis. Those labor operations that contain diagnostic time will specify that it is for electrical diagnosis. Prior to including the time on the job card, review the 3 C’s to...
GWM Transaction Submission - 05/28/2020
Dealers have the option of submitting their warranty transactions through their Dealer Management System (DMS) or to manually submit their transactions in the Global Warranty Management system. Generally, it boils down to the user’s preference....
VOC, CAC, and TAC Cases - 04/29/2020
Dealer Case Management (DCM) provides the option of printing a list of all VOC, CAC, and TAC cases, a summary of cases, or details of a case. A specific case detail may provide necessary support for a warranty transaction. To print the case in DCM, click...
WPC - 05/28/2020
The WPC has begun resuming normal operations, effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected...
Reject of the Month - 02/27/2020
... must document the steps taken to correct the customer’s concern in detail on the shop copy of the job card. All technician documentation must be traceable back to the technician performing the repair on the associated job card. Bulletin 040089015...
Coronavirus: Share Your Thoughts - 03/27/2020
... need arises? For those of you that have noticed a decrease in service business, have you taken the opportunity to get caught up with the open job card report, the warranty receivable schedule or other back-burner tasks? We look forward to hearing your...
Cadillac CT6 - 02/27/2020
... offering a high-powered Blackwing V8, and equipped with SuperCruise. Look for the SuperCruise option on the 2021 CT4, CT5, and Escalade. ...
March 2020 Recall Update - 02/27/2020
... may have had an interim like-for-like repair performed under a previous air bag recall. The propellant wafers in some of the inflators may degrade over time, which could lead to overaggressive combustion in the event the air bag is activated. Dealers...
Policies and Procedures 2021 - 03/22/2021
... Dealer Empowerment portal. Some clarification was added regarding courtesy transportation options on a vehicle with a Special Coverage. Just like Recalls on vehicles out of warranty, no courtesy transportation options are allowed, unless specified...
High Voltage Battery - 03/22/2021
... table that provides a summary of model years, vehicles, components, applicable bulletins, labor operations, and eligible Administrative Allowances. The components that are listed within the bulletin are covered by the terms of the New Vehicle Limited...
Key Fob Warranty - 05/26/2021
Warranty claims for key fob replacements (labor operation 6430280) require GM Authorization effective with job cards dated April 1, 2021. This policy affects all 2017 and newer model year vehicles equipped with RPO ATH or AVJ. The transaction submission...
Advanced Design and Technology Campus - 07/27/2021
... Coast technology centers and leading universities and design schools. The site is scheduled to open in the second half of 2022....
Diesel Engine Block Heater Cord - 07/27/2021
... N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to Safety Recall N212329840 and placed in “Incomplete-Remedy Not Available” status. Claims...
Four Wheel Steer - 08/30/2021
The Chevrolet Silverado electric pickup will offer available Four-Wheel Steer. The option is a chassis feature that enables the vehicle to steer all four wheels, providing increased agility and tighter turning radius at low speeds, improved handling,...
TPMS Learn - 07/27/2021
... message on the DIC shortly after delivery. The TPM sensor learn is included in the PDI labor operation, therefore a warranty claim for the sensor learn after PDI may result in a chargeback....
Diagnostic Charge Battery Station - 11/25/2020
... capacity from 40 amps to 80 amps, and update the DCBS’s printer with additional language options. ...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe...
PDI Inspection Forms - 01/27/2021
... is available within the GlobalConnect App Center. Once the app has been launched select the appropriate model year tab and model to open the PDI form. ...
10-Speed Automatic Transmission - 02/25/2021
GM has announced plans to invest $93 million at its Romulus, MI, propulsion plant to increase machining capability and $7 million at is Bedford, IN, casting operations to add die casting capability. The investments will back additional production of GM’s...
Support / Chat - 01/27/2021
... to quickly find the necessary information. A VIN may also be entered in the search bar to view open cases, IVH information, and any articles related to the VIN and vehicle type....
New Year, New Labor Rate - 11/29/2018
For those dealers enrolled in the Option C Labor Rate, the new rate will go into effect on Tuesday, January 1, 2019. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
Canadian Vehicles - 11/29/2018
... button, an ESC must convert the component. Update IVH by submitting a ZSET transaction with labor operation 0620018 prior to or at the time of the first service. ...
Why Technicians Leave - 03/27/2019
Dissatisfaction with flat rate pay plans, reduced automaker reimbursements for warranty work, limited opportunities for advancement, and desire for a more predictable workweek are some of the factors that service technicians state when deciding to leave...
GM Invests in Assembly Plant - 04/22/2019
... was part of GM’s new commitment to invest a total of $1.8 billion in US manufacturing operations....
Emissions Coverage - 03/27/2019
The Labor Time Guide displays a coverage code to indicate which labor operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E (Emission Limited Warranty). Coverage code E1 (Emission Select State...
Odometer Discrepancy - 01/21/2019
... Vehicle Diagnostics data on/around the date of the job card. GM Warranty Operations will notify dealers when a potential mileage discrepancy exists on a paid transaction. Affected dealers must conduct an internal review to identify the source of the...
CSMT App - 02/21/2019
... in the request. The app may be downloaded for free and is available for use on Android and Apple Operating Systems, including tablets and iPads. ...
Courtesy Transportation Reminders - 02/21/2019
... to claim $21 for a same/partial day rental. Cadillac customers may be offered any transportation option for same-day repairs. To qualify for overnight, the customer’s vehicle must be inoperable, not safe to drive, parts are not available, or there...
Authorization Updates - 01/21/2019
... the following: customer signature not available, warranty on dealer owned inventory, and add on operations. Authorizations that are required at the time of transaction submission, such as OLH or policy adjustments, may now be authorized with a...
Battery Test Procedures - 12/19/2018
When testing a battery, the correct battery cold cranking amperage (CCA) ratings and battery type are critical for proper test results when using the GR8 tester. In fact, since battery labor operations are restricted beginning with the 2016 model year,...
... need arises? For those of you that have noticed a decrease in service business, have you taken the opportunity to get caught up with the open job card report, the warranty receivable schedule or other back-burner tasks? We look forward to hearing your...
Cadillac CT6 - 02/27/2020
... offering a high-powered Blackwing V8, and equipped with SuperCruise. Look for the SuperCruise option on the 2021 CT4, CT5, and Escalade. ...
March 2020 Recall Update - 02/27/2020
... may have had an interim like-for-like repair performed under a previous air bag recall. The propellant wafers in some of the inflators may degrade over time, which could lead to overaggressive combustion in the event the air bag is activated. Dealers...
Policies and Procedures 2021 - 03/22/2021
... Dealer Empowerment portal. Some clarification was added regarding courtesy transportation options on a vehicle with a Special Coverage. Just like Recalls on vehicles out of warranty, no courtesy transportation options are allowed, unless specified...
High Voltage Battery - 03/22/2021
... table that provides a summary of model years, vehicles, components, applicable bulletins, labor operations, and eligible Administrative Allowances. The components that are listed within the bulletin are covered by the terms of the New Vehicle Limited...
Key Fob Warranty - 05/26/2021
Warranty claims for key fob replacements (labor operation 6430280) require GM Authorization effective with job cards dated April 1, 2021. This policy affects all 2017 and newer model year vehicles equipped with RPO ATH or AVJ. The transaction submission...
Advanced Design and Technology Campus - 07/27/2021
... Coast technology centers and leading universities and design schools. The site is scheduled to open in the second half of 2022....
Diesel Engine Block Heater Cord - 07/27/2021
... N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to Safety Recall N212329840 and placed in “Incomplete-Remedy Not Available” status. Claims...
Four Wheel Steer - 08/30/2021
The Chevrolet Silverado electric pickup will offer available Four-Wheel Steer. The option is a chassis feature that enables the vehicle to steer all four wheels, providing increased agility and tighter turning radius at low speeds, improved handling,...
TPMS Learn - 07/27/2021
... message on the DIC shortly after delivery. The TPM sensor learn is included in the PDI labor operation, therefore a warranty claim for the sensor learn after PDI may result in a chargeback....
Diagnostic Charge Battery Station - 11/25/2020
... capacity from 40 amps to 80 amps, and update the DCBS’s printer with additional language options. ...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe...
PDI Inspection Forms - 01/27/2021
... is available within the GlobalConnect App Center. Once the app has been launched select the appropriate model year tab and model to open the PDI form. ...
10-Speed Automatic Transmission - 02/25/2021
GM has announced plans to invest $93 million at its Romulus, MI, propulsion plant to increase machining capability and $7 million at is Bedford, IN, casting operations to add die casting capability. The investments will back additional production of GM’s...
Support / Chat - 01/27/2021
... to quickly find the necessary information. A VIN may also be entered in the search bar to view open cases, IVH information, and any articles related to the VIN and vehicle type....
New Year, New Labor Rate - 11/29/2018
For those dealers enrolled in the Option C Labor Rate, the new rate will go into effect on Tuesday, January 1, 2019. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
Canadian Vehicles - 11/29/2018
... button, an ESC must convert the component. Update IVH by submitting a ZSET transaction with labor operation 0620018 prior to or at the time of the first service. ...
Why Technicians Leave - 03/27/2019
Dissatisfaction with flat rate pay plans, reduced automaker reimbursements for warranty work, limited opportunities for advancement, and desire for a more predictable workweek are some of the factors that service technicians state when deciding to leave...
GM Invests in Assembly Plant - 04/22/2019
... was part of GM’s new commitment to invest a total of $1.8 billion in US manufacturing operations....
Emissions Coverage - 03/27/2019
The Labor Time Guide displays a coverage code to indicate which labor operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E (Emission Limited Warranty). Coverage code E1 (Emission Select State...
Odometer Discrepancy - 01/21/2019
... Vehicle Diagnostics data on/around the date of the job card. GM Warranty Operations will notify dealers when a potential mileage discrepancy exists on a paid transaction. Affected dealers must conduct an internal review to identify the source of the...
CSMT App - 02/21/2019
... in the request. The app may be downloaded for free and is available for use on Android and Apple Operating Systems, including tablets and iPads. ...
Courtesy Transportation Reminders - 02/21/2019
... to claim $21 for a same/partial day rental. Cadillac customers may be offered any transportation option for same-day repairs. To qualify for overnight, the customer’s vehicle must be inoperable, not safe to drive, parts are not available, or there...
Authorization Updates - 01/21/2019
... the following: customer signature not available, warranty on dealer owned inventory, and add on operations. Authorizations that are required at the time of transaction submission, such as OLH or policy adjustments, may now be authorized with a...
Battery Test Procedures - 12/19/2018
When testing a battery, the correct battery cold cranking amperage (CCA) ratings and battery type are critical for proper test results when using the GR8 tester. In fact, since battery labor operations are restricted beginning with the 2016 model year,...
CAC & PET - 12/19/2018
... provide the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case. ...
Product Field Action Working Capital Assistance Program - 06/26/2019
... as a means of providing financial support to dealers for used vehicles being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available. In the first quarter of 2019 the program...
The Service Process - 06/26/2019
... scheduled for a maintenance visit. Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not perform to an acceptable level, leaving room for error or for unsatisfied...
Temp Workers - 07/30/2019
GM is proposing to hire more temporary employees at US factories and trim its $900 million health care bill for union employees. The proposal faces heavy opposition from the UAW. Workers at plants run by Toyota, Nissan, and Honda make $50 an hour in wages...
Educating the Team - 08/27/2019
... as the new information coming down the pipe. The warranty administrator is tasked with staying on top of these changes to ensure warranty transaction compliance. But, how does the rest of the service team learn and adapt to these new, updated, and/or...
Special Coverage Policy Repairs - 08/27/2019
... and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule...
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
Variable Diagnostic Time - 08/27/2019
... in-house “warranty policy training,” are your technicians handling diagnostic time appropriately? Or, is the time being requested with or without the necessary support, but not correctly? For example, the technician requested 0.7 hours diagnostic...
Pre-Repair Authorization - 09/24/2019
... certain components require Pre-Repair Authorization – refer to the complete list of operations included with Bulletin 18NA306. Effective October 1, the list also includes steering wheel replacement, and front and rear side door trim panel replacement....
Navigation SD Card - 09/24/2019
Vehicles equipped with radio RPO IOU or IOT require a Navigation Map Data SD card to operate. At PDI, verify that the SD card is inserted correctly in the card slot and confirm the systems functionality by pressing the navigation icon on the radio. Tip:...
Reject of the Month - October 2019 - 09/24/2019
... submitted the transaction with the Hydraulic Recirculating Ball Steering Gear Replacement labor operation, 7421780. The transaction rejected with error 066, labor operation restricted. Since the error is not dealer correctable, the warranty administrator...
Parts Required - 03/27/2020
Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape....
Battery Replacement Transactions - 01/28/2020
... the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement for technicians to use the Midtronics GR8 or the Diagnostic Charge Battery Station...
Straight Time - 02/17/2020
Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time, instead it lists “ST” (for Straight Time). But what does this mean? And how does it affect your ability...
PQC Restriction Temporarily Suspended - 01/03/2020
... PQC restricted must contact the PQC prior to an assembly replacement on job cards that were opened prior to November 1, 2019. ...
Recall Repairs - 01/03/2020
Recall work offers an underused opportunity for dealerships to attract and keep large numbers of service customers by identifying their shops as the place for repair work. There are more than 70 million cars and trucks under recall in the US for safety...
December 2019 Recall Update - 12/02/2019
... Silverado 4500/5500/6500 Medium Duty trucks equipped with a Duramax diesel 6.6L engine and optional engine-block heater cord has been revised to include parts, warranty, and service procedure updates. Customer Satisfaction Recall N192264210: Enable...
Reject of the Month - 12/02/2019
... vacuum assist is depleted. While no parts are required for the repair, there are two labor operations available depending on the repair performed. 9104606: Verified module software or calibration level: module is programmed with the same...
Engine and Transmission Assembly Replacement - 10/23/2019
... found), or when an assembly is replaced when it is not the most economical repair. The four labor operations that require PQC contact, for those dealers that are required to contact the PQC, include engine and transmission assembly replacements.&nbs...
Field Action Vehicle Status Change Form - 10/23/2019
... Service Forms. The form is used to report a change in the status of a vehicle with an open field action or to report extenuating circumstances that are preventing a field action from being completed. The form is not to be used to report a change in vehicle...
GlobalConnect Support - 10/23/2019
At the top of the GlobalConnect page is a tab labeled “Support/Chat.” There are several options included within the tab, including a list of Top Support Questions, Current Issues, the Live Chat link, and a link to the help desk for contact...
Forum - 11/14/2019
Ok, this has come up again and all the resources I've looked at still have me confused. If there is an Open recalls on a vehicle and it says Canada Only, can we do the recalls?
TRANSPORTATION CLAIM HELP - 10/10/2019
HI, IM TRYING TO CLOSE A CLAIM OUT AND IM GETTINF REJECTED. ITS TELLING ME THAT THE LABOR OP 1444774 IS NOT VALID FOR DAMAGE CODE 52122??? VIN NUMBER 3GNCJLSB9LL142047THIS HAD A LIFT GATE SCRATCHED SENT IT OUT AS A SUBLET(522.76) RO TOTAL IS 522.76&n...
Forum - 10/18/2019
Based on the Service Procedure (refer to steps 1 and 8) either the C1 battery or the C1B battery-Auxiliary is to be replaced, resulting in the use of the appropriate operation based on the battery replaced.
Forum - 12/10/2019
Go to the page where you view the video and look for the "share with coworker" button. When you click it a dialog box opens for you to type in email addresses and a message.
... provide the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case. ...
Product Field Action Working Capital Assistance Program - 06/26/2019
... as a means of providing financial support to dealers for used vehicles being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available. In the first quarter of 2019 the program...
The Service Process - 06/26/2019
... scheduled for a maintenance visit. Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not perform to an acceptable level, leaving room for error or for unsatisfied...
Temp Workers - 07/30/2019
GM is proposing to hire more temporary employees at US factories and trim its $900 million health care bill for union employees. The proposal faces heavy opposition from the UAW. Workers at plants run by Toyota, Nissan, and Honda make $50 an hour in wages...
Educating the Team - 08/27/2019
... as the new information coming down the pipe. The warranty administrator is tasked with staying on top of these changes to ensure warranty transaction compliance. But, how does the rest of the service team learn and adapt to these new, updated, and/or...
Special Coverage Policy Repairs - 08/27/2019
... and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule...
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
Variable Diagnostic Time - 08/27/2019
... in-house “warranty policy training,” are your technicians handling diagnostic time appropriately? Or, is the time being requested with or without the necessary support, but not correctly? For example, the technician requested 0.7 hours diagnostic...
Pre-Repair Authorization - 09/24/2019
... certain components require Pre-Repair Authorization – refer to the complete list of operations included with Bulletin 18NA306. Effective October 1, the list also includes steering wheel replacement, and front and rear side door trim panel replacement....
Navigation SD Card - 09/24/2019
Vehicles equipped with radio RPO IOU or IOT require a Navigation Map Data SD card to operate. At PDI, verify that the SD card is inserted correctly in the card slot and confirm the systems functionality by pressing the navigation icon on the radio. Tip:...
Reject of the Month - October 2019 - 09/24/2019
... submitted the transaction with the Hydraulic Recirculating Ball Steering Gear Replacement labor operation, 7421780. The transaction rejected with error 066, labor operation restricted. Since the error is not dealer correctable, the warranty administrator...
Parts Required - 03/27/2020
Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape....
Battery Replacement Transactions - 01/28/2020
... the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement for technicians to use the Midtronics GR8 or the Diagnostic Charge Battery Station...
Straight Time - 02/17/2020
Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time, instead it lists “ST” (for Straight Time). But what does this mean? And how does it affect your ability...
PQC Restriction Temporarily Suspended - 01/03/2020
... PQC restricted must contact the PQC prior to an assembly replacement on job cards that were opened prior to November 1, 2019. ...
Recall Repairs - 01/03/2020
Recall work offers an underused opportunity for dealerships to attract and keep large numbers of service customers by identifying their shops as the place for repair work. There are more than 70 million cars and trucks under recall in the US for safety...
December 2019 Recall Update - 12/02/2019
... Silverado 4500/5500/6500 Medium Duty trucks equipped with a Duramax diesel 6.6L engine and optional engine-block heater cord has been revised to include parts, warranty, and service procedure updates. Customer Satisfaction Recall N192264210: Enable...
Reject of the Month - 12/02/2019
... vacuum assist is depleted. While no parts are required for the repair, there are two labor operations available depending on the repair performed. 9104606: Verified module software or calibration level: module is programmed with the same...
Engine and Transmission Assembly Replacement - 10/23/2019
... found), or when an assembly is replaced when it is not the most economical repair. The four labor operations that require PQC contact, for those dealers that are required to contact the PQC, include engine and transmission assembly replacements.&nbs...
Field Action Vehicle Status Change Form - 10/23/2019
... Service Forms. The form is used to report a change in the status of a vehicle with an open field action or to report extenuating circumstances that are preventing a field action from being completed. The form is not to be used to report a change in vehicle...
GlobalConnect Support - 10/23/2019
At the top of the GlobalConnect page is a tab labeled “Support/Chat.” There are several options included within the tab, including a list of Top Support Questions, Current Issues, the Live Chat link, and a link to the help desk for contact...
Forum - 11/14/2019
Ok, this has come up again and all the resources I've looked at still have me confused. If there is an Open recalls on a vehicle and it says Canada Only, can we do the recalls?
TRANSPORTATION CLAIM HELP - 10/10/2019
HI, IM TRYING TO CLOSE A CLAIM OUT AND IM GETTINF REJECTED. ITS TELLING ME THAT THE LABOR OP 1444774 IS NOT VALID FOR DAMAGE CODE 52122??? VIN NUMBER 3GNCJLSB9LL142047THIS HAD A LIFT GATE SCRATCHED SENT IT OUT AS A SUBLET(522.76) RO TOTAL IS 522.76&n...
Forum - 10/18/2019
Based on the Service Procedure (refer to steps 1 and 8) either the C1 battery or the C1B battery-Auxiliary is to be replaced, resulting in the use of the appropriate operation based on the battery replaced.
Forum - 12/10/2019
Go to the page where you view the video and look for the "share with coworker" button. When you click it a dialog box opens for you to type in email addresses and a message.
Forum - 12/11/2019
... their own accounts. The good news is that this is really easy to do, free, and you have several options DIY: Click on your account dashboard at the top of the page, (it'll say Candy's Account Dashboard). On the dashboard screen scroll all the way to...
Forum - 12/16/2019
The warranty administrator ultimately submitted the transaction with a closest to labor operation, pick up box replace, with parts and labor for the tonneau cover claimed. Documentation supported the request. After review by the WSC the transaction was...
Programming/Setup code list - 01/08/2020
So dumb question, I know I know no question is dumb.Was told by a couple of my techs that they don't always get a "setup" code. Is there a list that says certain labor ops should have a setup code?
Forum - 01/09/2020
Still no help. I can get a copy of the price guide that the dealer sells the plan for but i need to find out what ops codes to use and the amount to charge.
ODOMETER DISCRPENCY - 01/06/2020
... mileage on a vehicle and we are now trying to correct it. This vehicle already paid an open recall with incorrect mileage. I know that I cannot adjust the mileage on a claim. If I debit this back for the odometer error, how do we make...
PAINTLESS DENT REPAIR TRANSPORTATION CLAIM - 01/07/2020
i have a vehicle with transportation damage - dent on driver side corner post. Vehicle was taken to body shop and the dent was repaired. The transportation damage code is 71 14 1 but I am having trouble finding a labor op to use. ...
Hotel Expense 0600015 - 09/24/2019
I know the labor op for incidental expense is 0600015 and I assume the dollar amount goes in the "customer reimbursement" field, but what do I put for the complaint/cause/correction? For example, the one I'm working on had transmission repairs. ...
N192268490 CLAIM CODES - 09/18/2019
... VIN.Also make sure your techs know that the new recall instructions require a WCC for the 9104606 operation code which does not land on a printable screen. It will not process without this code.Nobody here wants to read the instructions. Shocker....
Forum - 09/19/2019
... and number of events required 09092019' spreadsheet for code info, which is saved on my desktop. I pointed out that it must have been created before the recall came out, as it stops right before that opcode.....
Left and Right Cylinder heads replacement - 09/17/2019
... am a bit confused we replaced the right and left side cylinder heads. There is a labor op for each side but not for both. Should a separate line be added for one side of the cylinder heads or do both heads in one line with olh for one side...
Forum - 09/17/2019
From GWM Manual Article 3.4.2: One Concern Results in Replacement of Component in Pairs: If unique labor operations are published for each side then they must be used to submit two separate lines. The transaction will require proper authorization to avoid...
Forum - 08/28/2019
... a few minutes ago. We replaced the instrument panel center bolt cover, part 84474284, using labor op 1030800 for instrument panel center bolt cover and it rejected for parts excessive. One part that cost $22.09. I know I can self-authorize but why?...
Forum - 10/02/2019
I do have the spread sheet with the amount of codes needed. I had to give up and settle for the lesser labor op to close the recall. Thanks for all the advise. Good luck to all, it is getting harder to get claims paid these day...
Forum - 10/16/2019
I did indeed use th Job Aid and came up with the roof rack labor operation(.3 base). We will use that and verify the OLH with clock time punched. Thank you
Forum - 10/16/2019
... was required, or as part of the base time) one of the punches should be related to the base operation, and it should be reasonably close The other time punches can be for consequential damage but... They should not exceed the base time for their individual...
Forum - 10/16/2019
Not to pick nits, but most often choosing the "operation code from the policy" will get you a system reject. In my experience you have to use the base operation code, set up the labor accordingly, then when you Hroute it you reference the policy. The...
CUSTOMER REIMBURSEMENT - 10/16/2019
... how to do this.Do I need to make a new job card in order to process the reimbursement? Do I open the old job card?PLEASE HELP!!!Louise...
Forum - 03/05/2020
... for a key. Customer order the key and found out that a Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please advise. Thank you...
Forum - 03/11/2020
Look up the Authorization Matrix. I dont think SM auths closest labor op though. Unless I misunderstood the reason
Forum - 03/12/2020
... Program which you do redeem through the app on Global Connect and it is paid through the dealer's open account. However, recently I have had two customers come in with letters and the letters refer to it as a voucher and at the bottom in small...
Forum - 03/12/2020
The authorization requirement for a closest to labor operation was eliminated several years ago. Like ewill3rd, I am not sure of the exact year it was removed from P&P.
Forum - 03/30/2020
... reduced our business hours...yet. I think that will come sooner rather than later. We are normally open 362 days a year from 7 am to 11 pm weekdays, 7-7 saturday and I think 9-5 Sunday. Our business office has split into two shifts to limit the...
Paintless dent repair - 04/07/2020
I have a Transportaion claim that we sent to the body shop the cargo van has a dent on the back left side VIN # 1GCWGAFG3L1219288 im having trouble figuring out what labor op to use for paintless dent repair?? damage code is 15-14-1
Forum - 04/21/2020
... if you are implying what I think you are then this recall makes even less sense. It has the only option listed in the recall instructions. I don't know if it has the physical sensors but it does have JBP. I just checked the parts catalog and this...
Forum - 04/21/2020
There are a few trucks out there without the brake wear sensors. We use op code 9104722(reprgramming with sps only) for that but if that one had the wear sensors i'm confused.
... their own accounts. The good news is that this is really easy to do, free, and you have several options DIY: Click on your account dashboard at the top of the page, (it'll say Candy's Account Dashboard). On the dashboard screen scroll all the way to...
Forum - 12/16/2019
The warranty administrator ultimately submitted the transaction with a closest to labor operation, pick up box replace, with parts and labor for the tonneau cover claimed. Documentation supported the request. After review by the WSC the transaction was...
Programming/Setup code list - 01/08/2020
So dumb question, I know I know no question is dumb.Was told by a couple of my techs that they don't always get a "setup" code. Is there a list that says certain labor ops should have a setup code?
Forum - 01/09/2020
Still no help. I can get a copy of the price guide that the dealer sells the plan for but i need to find out what ops codes to use and the amount to charge.
ODOMETER DISCRPENCY - 01/06/2020
... mileage on a vehicle and we are now trying to correct it. This vehicle already paid an open recall with incorrect mileage. I know that I cannot adjust the mileage on a claim. If I debit this back for the odometer error, how do we make...
PAINTLESS DENT REPAIR TRANSPORTATION CLAIM - 01/07/2020
i have a vehicle with transportation damage - dent on driver side corner post. Vehicle was taken to body shop and the dent was repaired. The transportation damage code is 71 14 1 but I am having trouble finding a labor op to use. ...
Hotel Expense 0600015 - 09/24/2019
I know the labor op for incidental expense is 0600015 and I assume the dollar amount goes in the "customer reimbursement" field, but what do I put for the complaint/cause/correction? For example, the one I'm working on had transmission repairs. ...
N192268490 CLAIM CODES - 09/18/2019
... VIN.Also make sure your techs know that the new recall instructions require a WCC for the 9104606 operation code which does not land on a printable screen. It will not process without this code.Nobody here wants to read the instructions. Shocker....
Forum - 09/19/2019
... and number of events required 09092019' spreadsheet for code info, which is saved on my desktop. I pointed out that it must have been created before the recall came out, as it stops right before that opcode.....
Left and Right Cylinder heads replacement - 09/17/2019
... am a bit confused we replaced the right and left side cylinder heads. There is a labor op for each side but not for both. Should a separate line be added for one side of the cylinder heads or do both heads in one line with olh for one side...
Forum - 09/17/2019
From GWM Manual Article 3.4.2: One Concern Results in Replacement of Component in Pairs: If unique labor operations are published for each side then they must be used to submit two separate lines. The transaction will require proper authorization to avoid...
Forum - 08/28/2019
... a few minutes ago. We replaced the instrument panel center bolt cover, part 84474284, using labor op 1030800 for instrument panel center bolt cover and it rejected for parts excessive. One part that cost $22.09. I know I can self-authorize but why?...
Forum - 10/02/2019
I do have the spread sheet with the amount of codes needed. I had to give up and settle for the lesser labor op to close the recall. Thanks for all the advise. Good luck to all, it is getting harder to get claims paid these day...
Forum - 10/16/2019
I did indeed use th Job Aid and came up with the roof rack labor operation(.3 base). We will use that and verify the OLH with clock time punched. Thank you
Forum - 10/16/2019
... was required, or as part of the base time) one of the punches should be related to the base operation, and it should be reasonably close The other time punches can be for consequential damage but... They should not exceed the base time for their individual...
Forum - 10/16/2019
Not to pick nits, but most often choosing the "operation code from the policy" will get you a system reject. In my experience you have to use the base operation code, set up the labor accordingly, then when you Hroute it you reference the policy. The...
CUSTOMER REIMBURSEMENT - 10/16/2019
... how to do this.Do I need to make a new job card in order to process the reimbursement? Do I open the old job card?PLEASE HELP!!!Louise...
Forum - 03/05/2020
... for a key. Customer order the key and found out that a Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please advise. Thank you...
Forum - 03/11/2020
Look up the Authorization Matrix. I dont think SM auths closest labor op though. Unless I misunderstood the reason
Forum - 03/12/2020
... Program which you do redeem through the app on Global Connect and it is paid through the dealer's open account. However, recently I have had two customers come in with letters and the letters refer to it as a voucher and at the bottom in small...
Forum - 03/12/2020
The authorization requirement for a closest to labor operation was eliminated several years ago. Like ewill3rd, I am not sure of the exact year it was removed from P&P.
Forum - 03/30/2020
... reduced our business hours...yet. I think that will come sooner rather than later. We are normally open 362 days a year from 7 am to 11 pm weekdays, 7-7 saturday and I think 9-5 Sunday. Our business office has split into two shifts to limit the...
Paintless dent repair - 04/07/2020
I have a Transportaion claim that we sent to the body shop the cargo van has a dent on the back left side VIN # 1GCWGAFG3L1219288 im having trouble figuring out what labor op to use for paintless dent repair?? damage code is 15-14-1
Forum - 04/21/2020
... if you are implying what I think you are then this recall makes even less sense. It has the only option listed in the recall instructions. I don't know if it has the physical sensors but it does have JBP. I just checked the parts catalog and this...
Forum - 04/21/2020
There are a few trucks out there without the brake wear sensors. We use op code 9104722(reprgramming with sps only) for that but if that one had the wear sensors i'm confused.
Forum - 05/05/2020
try finding op code going up one year at a time. 2006, 2007, etc until you get one. and keep in mind sometimes add-time or diag time may not be accepted in the claim so try adding it to base time if this happens. usually will pay like tha...
Forum - 05/05/2020
I'm not sure if you have had any luck as of today(05/04/2020), but I had the same issue. The bulletin has been revised with a mileage breakpoint. I assume that your claims with labor op 9104723 have more than 6,000 miles on the vehicle.
Customer reimbursement - 05/14/2020
... This customer has a charge account, so it wasn't caught until about a week later. The advisor opened a new RO for the repair. But I'm unsure if I should submit the claim as a customer reimbursement or submit it as a claim with parts and labor....
Forum - 05/15/2020
... parts and labor . Make another line for the original complaint. Bill parts and the op code code and run as you would any other warranty transaction on the 2nd line. It wouldn't hurt to attach a copy of the original job card when the customer...
Forum - 02/18/2020
... shuttles. But, if you were in an area like Richmond/DC area, it would seem like a good back-up option....
What Would You Do - 03/20 - 02/27/2020
... to white smoke when first driving, injector knock, and reduced power. Once a SPAC case was opened the technician flushed the fuel system due to debris then replaced all 8 injectors and glow plugs. With the injector indicated as the failed component,...
Feb 2020 Warranty News-Warranty 101, Straight Time? - 01/30/2020
... and the powers that be...This article says the "You cannot claim OLH with straight time labor operations". I have an RO for a Control Valve Body Replacement that is ST and it has been rejected by WSC and we were instructed to "remove all labor...
Forum - 01/15/2020
... repair is performed for their stated condition, the rental expense may be claimed using labor operation 0600008. A maximum of one day may be claimed using this labor operation. Use of 0600008 is prohibited when claiming any Courtesy Transportation expense...
Forum - 01/17/2020
I did fail to mention that when the policy tool is ran, service mananger should only run it with the labor op and adm. time. Make sure the parts Dept. is ordering the exchange units as out of warranty/policy not customer pay. I'm sure you knew all of...
Forum - 01/16/2020
Ok, but what if it's not something that's covered under CPO (ie, it's on the "Labor Operation that require approval" list) but the bulleting states "For vehicles repaired under the Bumper-to-Bumper coverage". Would this be covered for a vehicle...
Forum - 01/16/2020
CPO Limited Coverage requires DMA approval for labor ops in that list, but my understanding is that DMA approval has to be before work is done. Please let me know if my info is incorrect.
Forum - 01/10/2020
I just found an update. According to what i found the extended factory maintenance claims(not the pre-paid maintenance) are ran with the same op codes and prices as the bumper to bumper maintenance. Shew! That was a tough one.
Forum - 02/28/2019
Hi lmilkovitch! Whether you have an in-house body shop or utilize a sublet repair facility, it is always very helpful to have an estimate for the repairs being performed. The estimate identifies what components were replaced, repaired, and/or refinished,...
Forum - 02/14/2019
From the LTG re: Rust Through Perforation Corrosion Labor Operations: “Labor codes in this section are to be used for the repair of rust through perforation damage. All labor time required to complete the repair for the labor codes listed below...
Forum - 02/14/2019
... History Detail page - check the history for a ZSET transaction type with labor operation 0620018 (the operation used to convert Applicable Warranties and future Transaction History from kilometers to miles). Also check the history...
Forum - 02/06/2019
... to say that it hasn't made its way to being registered in the US, but they have to have a labor op run on it, to covert the warranty to MI. As far as whether the recall can be done in the US, I am interested in knowing the answer on that question......
Forum - 02/11/2019
We deal with many trucks from the coal mines. We usually give customer option to take it to a car wash, or pay for the removal (at a discounted rate)
Forum - 02/04/2019
... the kinked hose that was causing the leak. There is no diagnostic time associated with this labor op. Bummer :-(...
Forum - 01/28/2019
I remember one, many years ago, fell on shop floor and had the most pungent odor ever! We did a reprint and sealed the original in 2 ziplock bags, which was marked do not open and stapled bag to back. We did transfer notes and reason for reprint (in the...
Forum - 01/30/2019
What happens after the packet is sent in? Is there like a back and forth or you get one shot and that's it? Are the results mailed/emailed to the owner/operator? How long does it usually take before you are notified of a decision?
Recall N182179090 Warranty Claim Code Issue - 02/01/2019
... to program again. Would not program. Had lastest program. Can we use the labor operation for Module Programming Not Required so that this Recall will update as closed? ...
What do you do? - 01/23/2019
... that others are working toward that goal, I'm curious as to little tricks that you have developed to help keep you productive and organized?Not really everything you do in your process but just some tricks that you feel you developed and deserve some...
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... incorporated? We used to have the duplicate rental agreements and would pull one of the copies off and attach it to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that...
Forum - 02/18/2019
If the delivery receipy was signed by the carrier go ahead an order the missing owner's manual's through the I STORE and use the damage code provided by the carrier with op code 0500070 when submitting the claim. there is no markup on the manuals.
Forum - 02/19/2019
Morning! The attachment remains with the transaction file. I am not aware of an attachment removal option.
try finding op code going up one year at a time. 2006, 2007, etc until you get one. and keep in mind sometimes add-time or diag time may not be accepted in the claim so try adding it to base time if this happens. usually will pay like tha...
Forum - 05/05/2020
I'm not sure if you have had any luck as of today(05/04/2020), but I had the same issue. The bulletin has been revised with a mileage breakpoint. I assume that your claims with labor op 9104723 have more than 6,000 miles on the vehicle.
Customer reimbursement - 05/14/2020
... This customer has a charge account, so it wasn't caught until about a week later. The advisor opened a new RO for the repair. But I'm unsure if I should submit the claim as a customer reimbursement or submit it as a claim with parts and labor....
Forum - 05/15/2020
... parts and labor . Make another line for the original complaint. Bill parts and the op code code and run as you would any other warranty transaction on the 2nd line. It wouldn't hurt to attach a copy of the original job card when the customer...
Forum - 02/18/2020
... shuttles. But, if you were in an area like Richmond/DC area, it would seem like a good back-up option....
What Would You Do - 03/20 - 02/27/2020
... to white smoke when first driving, injector knock, and reduced power. Once a SPAC case was opened the technician flushed the fuel system due to debris then replaced all 8 injectors and glow plugs. With the injector indicated as the failed component,...
Feb 2020 Warranty News-Warranty 101, Straight Time? - 01/30/2020
... and the powers that be...This article says the "You cannot claim OLH with straight time labor operations". I have an RO for a Control Valve Body Replacement that is ST and it has been rejected by WSC and we were instructed to "remove all labor...
Forum - 01/15/2020
... repair is performed for their stated condition, the rental expense may be claimed using labor operation 0600008. A maximum of one day may be claimed using this labor operation. Use of 0600008 is prohibited when claiming any Courtesy Transportation expense...
Forum - 01/17/2020
I did fail to mention that when the policy tool is ran, service mananger should only run it with the labor op and adm. time. Make sure the parts Dept. is ordering the exchange units as out of warranty/policy not customer pay. I'm sure you knew all of...
Forum - 01/16/2020
Ok, but what if it's not something that's covered under CPO (ie, it's on the "Labor Operation that require approval" list) but the bulleting states "For vehicles repaired under the Bumper-to-Bumper coverage". Would this be covered for a vehicle...
Forum - 01/16/2020
CPO Limited Coverage requires DMA approval for labor ops in that list, but my understanding is that DMA approval has to be before work is done. Please let me know if my info is incorrect.
Forum - 01/10/2020
I just found an update. According to what i found the extended factory maintenance claims(not the pre-paid maintenance) are ran with the same op codes and prices as the bumper to bumper maintenance. Shew! That was a tough one.
Forum - 02/28/2019
Hi lmilkovitch! Whether you have an in-house body shop or utilize a sublet repair facility, it is always very helpful to have an estimate for the repairs being performed. The estimate identifies what components were replaced, repaired, and/or refinished,...
Forum - 02/14/2019
From the LTG re: Rust Through Perforation Corrosion Labor Operations: “Labor codes in this section are to be used for the repair of rust through perforation damage. All labor time required to complete the repair for the labor codes listed below...
Forum - 02/14/2019
... History Detail page - check the history for a ZSET transaction type with labor operation 0620018 (the operation used to convert Applicable Warranties and future Transaction History from kilometers to miles). Also check the history...
Forum - 02/06/2019
... to say that it hasn't made its way to being registered in the US, but they have to have a labor op run on it, to covert the warranty to MI. As far as whether the recall can be done in the US, I am interested in knowing the answer on that question......
Forum - 02/11/2019
We deal with many trucks from the coal mines. We usually give customer option to take it to a car wash, or pay for the removal (at a discounted rate)
Forum - 02/04/2019
... the kinked hose that was causing the leak. There is no diagnostic time associated with this labor op. Bummer :-(...
Forum - 01/28/2019
I remember one, many years ago, fell on shop floor and had the most pungent odor ever! We did a reprint and sealed the original in 2 ziplock bags, which was marked do not open and stapled bag to back. We did transfer notes and reason for reprint (in the...
Forum - 01/30/2019
What happens after the packet is sent in? Is there like a back and forth or you get one shot and that's it? Are the results mailed/emailed to the owner/operator? How long does it usually take before you are notified of a decision?
Recall N182179090 Warranty Claim Code Issue - 02/01/2019
... to program again. Would not program. Had lastest program. Can we use the labor operation for Module Programming Not Required so that this Recall will update as closed? ...
What do you do? - 01/23/2019
... that others are working toward that goal, I'm curious as to little tricks that you have developed to help keep you productive and organized?Not really everything you do in your process but just some tricks that you feel you developed and deserve some...
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... incorporated? We used to have the duplicate rental agreements and would pull one of the copies off and attach it to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that...
Forum - 02/18/2019
If the delivery receipy was signed by the carrier go ahead an order the missing owner's manual's through the I STORE and use the damage code provided by the carrier with op code 0500070 when submitting the claim. there is no markup on the manuals.
Forum - 02/19/2019
Morning! The attachment remains with the transaction file. I am not aware of an attachment removal option.
Forum - 03/13/2019
I know the ltg only goes back usually to 2005 so i usually go to that and select the make,model and op code from that model year. So is that wrong?
Forum - 03/13/2019
I would use the labor op for the painting of the front side door outer panel. Then depending on the severity whether it would be under the partial or full color or refinish. The removal of the items would be considered as OLH since they needed to be removed...
Forum - 03/15/2019
... practice, I typically start with a more current MY LTG and work my way back, to locate the appropriate labor op for a late MY VIN....
Forum - 03/15/2019
The service is intended to provide shuttle of the customer from/to the service agent in the service agent operated shuttle service. With that being said, I would only claim those shuttles that are performed by your store's shuttle vehicle.
Forum - 03/18/2019
labor op for f door panel/blending all other would be olh and would have the sublet repair shop adjust their rate, if they want continued overflow business I imagine they'd be willing to negotiate the labor rate
PDI's paid to another dealer - 03/14/2019
HiWhat processes do others use when you receive a vehicle, do the PDI but the autopay has gone to another dealership. Do you request the other dealer to charge it back and then claim it? I know we've done this before for both receiving and giving. If...
Part Warranty - 03/25/2019
... Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open Job card date is 03/14/2019. Would this vehicle be within the 12 months coverage period? Thank you...
Windows 10 and Global Connect compatibility... - 03/25/2019
... off the newest Windows version, without issue? As of right now, I am having to keep IE and Chrome open, due to certain features only working correctly on each one. GWM will not work correctly on Chrome, but Chat, Training and OnTrac wont work on IE......
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Forum - 04/04/2019
... started working better. I had an issue recently where it would give me a security error when opening CDK which turned out to be an update for something related to my keyboard and mouse. "Logitech Options" gave me a notice for an update and each time...
Forum - 04/02/2019
... program guides state that participation in service under the program is voluntary at the option of the dealer. Submission of a claim for reimbursement constitutes dealer's agreement to the rates, terms, and conditions described in the program materials. Furthermore,...
Forum - 04/18/2019
Thanks for the information, Kristen. When I check that labor op under this vehicle though it is not showing up as a valid lop. The vehicle I have here is a 2018 Chevy Malibu. I may just have to use a closest to lop I guess.
Mail Out Review & Add On Repairs? - JLWarranty News May 2019 edition - 04/23/2019
... printing for any reason is considered an add on repair. Service management must approve appropriately." There is no verbiage in the article stating that if the added line is related to an original concern of the repair order, it's not considered...
PDI with RPO's to install at the dealership - 04/23/2019
... at the dealership. It's not an LPO. Is this to be submitted with the LPO Labor Op (0590032) or..... help? Thank you in advance...
Forum - 04/23/2019
... and under 0590032 in SI. There's usually three or four items at the end of the 0590032 labor operation that aren't considered LPO's but that you are able to be reimbursed for installing. ...
Forum - 04/24/2019
... with date, time and explanation. The only exclusion is for servicing dealer-owned inventory for open Required Field Actions. Hope this helps....
Forum - 04/24/2019
... a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. As the customer expressed a single complaint, this would not be considered an add-on, so you do not...
Working Capital - 05/06/2019
So, who knows about working capital? I know to initally submit op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where...
Forum - 05/16/2019
... may require a system inquiry. There doesn't appear to be PDI-dealer installed (factory invoiced options) labor time associated with the RPO in the 2019 LTG. Although there is a GM aftermarket accessory install labor op and time associated with front...
Forum - 05/30/2019
... that fail the 2nd inspection, will go back into quarantine until parts become available, but no open tickets on them....
Forum - 06/12/2019
... submitting the cargo lamp on theirs any more. i do try it at my other store and leave the RO open until I see if it pays. If it does, I add it to the RO and if not, we don't put labor for it on the RO....
Forum - 05/22/2019
Thanks for the responses to this body shop issue! The front side door outer panel refinish color/clear coat labor operation was selected for this claim. The warranty administrator calculated the base labor time, add time for R&I door side...
Forum - 06/03/2019
In the search bar of Global Connect, put in Up Assembly. Open the first one that comes up. It will give you step by step direction of what you need to do to process the claim with the up assy.
Forum - 08/05/2019
... then the job was overcharged and warranty will only pay up to the total amount per the labor op time / material guide. ...
I know the ltg only goes back usually to 2005 so i usually go to that and select the make,model and op code from that model year. So is that wrong?
Forum - 03/13/2019
I would use the labor op for the painting of the front side door outer panel. Then depending on the severity whether it would be under the partial or full color or refinish. The removal of the items would be considered as OLH since they needed to be removed...
Forum - 03/15/2019
... practice, I typically start with a more current MY LTG and work my way back, to locate the appropriate labor op for a late MY VIN....
Forum - 03/15/2019
The service is intended to provide shuttle of the customer from/to the service agent in the service agent operated shuttle service. With that being said, I would only claim those shuttles that are performed by your store's shuttle vehicle.
Forum - 03/18/2019
labor op for f door panel/blending all other would be olh and would have the sublet repair shop adjust their rate, if they want continued overflow business I imagine they'd be willing to negotiate the labor rate
PDI's paid to another dealer - 03/14/2019
HiWhat processes do others use when you receive a vehicle, do the PDI but the autopay has gone to another dealership. Do you request the other dealer to charge it back and then claim it? I know we've done this before for both receiving and giving. If...
Part Warranty - 03/25/2019
... Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open Job card date is 03/14/2019. Would this vehicle be within the 12 months coverage period? Thank you...
Windows 10 and Global Connect compatibility... - 03/25/2019
... off the newest Windows version, without issue? As of right now, I am having to keep IE and Chrome open, due to certain features only working correctly on each one. GWM will not work correctly on Chrome, but Chat, Training and OnTrac wont work on IE......
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Forum - 04/04/2019
... started working better. I had an issue recently where it would give me a security error when opening CDK which turned out to be an update for something related to my keyboard and mouse. "Logitech Options" gave me a notice for an update and each time...
Forum - 04/02/2019
... program guides state that participation in service under the program is voluntary at the option of the dealer. Submission of a claim for reimbursement constitutes dealer's agreement to the rates, terms, and conditions described in the program materials. Furthermore,...
Forum - 04/18/2019
Thanks for the information, Kristen. When I check that labor op under this vehicle though it is not showing up as a valid lop. The vehicle I have here is a 2018 Chevy Malibu. I may just have to use a closest to lop I guess.
Mail Out Review & Add On Repairs? - JLWarranty News May 2019 edition - 04/23/2019
... printing for any reason is considered an add on repair. Service management must approve appropriately." There is no verbiage in the article stating that if the added line is related to an original concern of the repair order, it's not considered...
PDI with RPO's to install at the dealership - 04/23/2019
... at the dealership. It's not an LPO. Is this to be submitted with the LPO Labor Op (0590032) or..... help? Thank you in advance...
Forum - 04/23/2019
... and under 0590032 in SI. There's usually three or four items at the end of the 0590032 labor operation that aren't considered LPO's but that you are able to be reimbursed for installing. ...
Forum - 04/24/2019
... with date, time and explanation. The only exclusion is for servicing dealer-owned inventory for open Required Field Actions. Hope this helps....
Forum - 04/24/2019
... a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. As the customer expressed a single complaint, this would not be considered an add-on, so you do not...
Working Capital - 05/06/2019
So, who knows about working capital? I know to initally submit op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where...
Forum - 05/16/2019
... may require a system inquiry. There doesn't appear to be PDI-dealer installed (factory invoiced options) labor time associated with the RPO in the 2019 LTG. Although there is a GM aftermarket accessory install labor op and time associated with front...
Forum - 05/30/2019
... that fail the 2nd inspection, will go back into quarantine until parts become available, but no open tickets on them....
Forum - 06/12/2019
... submitting the cargo lamp on theirs any more. i do try it at my other store and leave the RO open until I see if it pays. If it does, I add it to the RO and if not, we don't put labor for it on the RO....
Forum - 05/22/2019
Thanks for the responses to this body shop issue! The front side door outer panel refinish color/clear coat labor operation was selected for this claim. The warranty administrator calculated the base labor time, add time for R&I door side...
Forum - 06/03/2019
In the search bar of Global Connect, put in Up Assembly. Open the first one that comes up. It will give you step by step direction of what you need to do to process the claim with the up assy.
Forum - 08/05/2019
... then the job was overcharged and warranty will only pay up to the total amount per the labor op time / material guide. ...
Forum - 08/06/2019
Since there isn't an appropriate Transportation and Sheet Metal Replacement Labor Operation from the LTG for the repair performed (based on damaged area (17), quarter panel/pick up box-right), utilize the appropriate paint labor operation. In...
Forum - 08/08/2019
... in PowerPoint and took groups of techs through my office 2 or 3 at a time. I chose techs that were operating at about the same skill level so that the content would be relevant. It went slower for some and faster for others. In that presentation I went...
Straight Time - 08/09/2019
... the Job Card not being claimed, the only time variable diagnosis would be allowed is if the labor operaton allowed for that time. Please advise on what punch times allowed. Thank you...
Forum - 08/09/2019
According to the labor op you are using the diagnosis, reconditioning and other repairs should be submitted in OLH. OLH has to be documented by clock time when reconditioning begins and completed. Hope this helps.
Forum - 08/12/2019
In order to claim variable diagnosis time it has to be punched, and the operation must state that there is an allowable add time for diagnosis. Additionally the "diagnosis" has to be what the add says such as "for electrical diagnosis" or "smoke testing"....
Forum - 08/12/2019
While this particular labor operation does not have an add for variable diagnostics; it does include a note that diagnosis, reconditioning, and other repair time is to be submitted in the OLH field. The time claimed in OLH must be supported...
september test your knowledge quiz - 09/05/2019
... freight and postage. It says that in the newsletter on page 2.The question about how many labor operations are in the LTG....I picked over 5,000 because the newsletter says almost 10,000. So I didnt pick 10,000 based on what the newsletter said.&nbs...
Forum - 07/17/2019
... things. I went to a binder, with the help cards from here. I also hace a sheet with pdi times and ops, most frequent accesssories added to vehicles, my schedules, dealer codes and tech numbers. With summer here, and the rise in ac related claims, I added...
Forum - 07/26/2019
If the PDI base time has not been auto-paid by GM (confirm by checking IVH for payment), submit a ZPDI transaction with labor operation 0590072. Refer to the Labor Time Guide for the appropriate labor time.
Forum - 07/30/2019
... document the issue, include pictures, and submit with the complete body color/clear coat labor operation....
Forum - 06/20/2019
Is this corrected? When you get that error it is usually an issue with looking up the correct pay time. It might depend on a vheicle option. If you post the VIN one of us can double check it for you.
Forum - 06/21/2019
Great responses everyone! Just to follow up: The WCAP ZSET transaction labor operation must be submitted prior to the submittal of the ZFAT labor operation or the claim will reject. WCAP: Follow the details listed within the recall for reimbursement...
Forum - 06/05/2019
... prior to first transaction submission. Refer to TSB 04-00-89-015 for Warranty Administration Operating Procedures. If the sublet amount exceeds your warranty labor rate times two hours, service managent should authorize. ...
How to get paid for Dye testing? - 06/19/2019
... for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back, so do we just have to write off the dye on the current RO? ...
SUNROOF/SUNSHADE REINITIALIZE - 05/25/2018
... It talks about doing this procedure after replacing the module but can't find a separate labor op for it. We did not replace any parts.Thanks, Carol...
Forum - 05/30/2018
Look at Bulletin 11-00-89-005. While it does not have an all inclusive list, it does help explain some of the different Goodwill labor operations. Hope this helps!
Forum - 05/31/2018
... pulled up in SI, but if you do a search on Global for 18159 and choose the second document, open the bulletin listed there as a PDF, it says it. Umm okay, that's not how I look up recall bulletins...ever. Hopefully they'll update the one...
Forum - 05/30/2018
Did the recall repair operation code pay already? The flooring has to pay first, I was just thinking that maybe it rejected for this. Otherwise, it looks like you are submitting it correctly. You are submitting it as NIM with flooring...
Forum - 05/18/2018
No questions here. You explained it so that i could understand it. I do agree that we are sometimes a little hesitant to claim the time really spent on for fear of rejection. Seems like some labor ops take to long to get a set rate.
Forum - 05/17/2018
You can use that op code that kturner talked about. It could be an issue with the factory charge or if they were unable to determine where the leak was you should be fine. I get management approval to verify it as to me it is a no problem found type code...
R-1234yf Calculation Help - 05/11/2018
... I got 41.I used the coversion calculator and I watched the video, but would love a second opinion. ...
Customer Pay Add-On Repairs - 07/02/2018
... question since GM does not seem specify regarding add-on customer pay lines. Say I have a job card opened with two warranty lines and we add-on a customer pay line for whatever reason. Does this still require the same service manager authorization that...
PDI LPO RIA and RIB Labor Reduction - 07/16/2018
... used to get .1 for each, but the last couple that I've done rejected for labor excessive for labor operation. I reduced claim by .1 and it went throught with no problem. Has a message been issued regarding this?...
Forum - 06/04/2018
I agree, no luck finding the operation within the LTG. Although, I did find it within bulletin PI1354 (2014-2018 GMC Sierra and Chevrolet Silverado) - 0.9 hrs.
Forum - 06/12/2018
PN 84467435 appears to be a transfer case. Which labor operation are you using with this repair? Also, what year, make, model vehicle?
Since there isn't an appropriate Transportation and Sheet Metal Replacement Labor Operation from the LTG for the repair performed (based on damaged area (17), quarter panel/pick up box-right), utilize the appropriate paint labor operation. In...
Forum - 08/08/2019
... in PowerPoint and took groups of techs through my office 2 or 3 at a time. I chose techs that were operating at about the same skill level so that the content would be relevant. It went slower for some and faster for others. In that presentation I went...
Straight Time - 08/09/2019
... the Job Card not being claimed, the only time variable diagnosis would be allowed is if the labor operaton allowed for that time. Please advise on what punch times allowed. Thank you...
Forum - 08/09/2019
According to the labor op you are using the diagnosis, reconditioning and other repairs should be submitted in OLH. OLH has to be documented by clock time when reconditioning begins and completed. Hope this helps.
Forum - 08/12/2019
In order to claim variable diagnosis time it has to be punched, and the operation must state that there is an allowable add time for diagnosis. Additionally the "diagnosis" has to be what the add says such as "for electrical diagnosis" or "smoke testing"....
Forum - 08/12/2019
While this particular labor operation does not have an add for variable diagnostics; it does include a note that diagnosis, reconditioning, and other repair time is to be submitted in the OLH field. The time claimed in OLH must be supported...
september test your knowledge quiz - 09/05/2019
... freight and postage. It says that in the newsletter on page 2.The question about how many labor operations are in the LTG....I picked over 5,000 because the newsletter says almost 10,000. So I didnt pick 10,000 based on what the newsletter said.&nbs...
Forum - 07/17/2019
... things. I went to a binder, with the help cards from here. I also hace a sheet with pdi times and ops, most frequent accesssories added to vehicles, my schedules, dealer codes and tech numbers. With summer here, and the rise in ac related claims, I added...
Forum - 07/26/2019
If the PDI base time has not been auto-paid by GM (confirm by checking IVH for payment), submit a ZPDI transaction with labor operation 0590072. Refer to the Labor Time Guide for the appropriate labor time.
Forum - 07/30/2019
... document the issue, include pictures, and submit with the complete body color/clear coat labor operation....
Forum - 06/20/2019
Is this corrected? When you get that error it is usually an issue with looking up the correct pay time. It might depend on a vheicle option. If you post the VIN one of us can double check it for you.
Forum - 06/21/2019
Great responses everyone! Just to follow up: The WCAP ZSET transaction labor operation must be submitted prior to the submittal of the ZFAT labor operation or the claim will reject. WCAP: Follow the details listed within the recall for reimbursement...
Forum - 06/05/2019
... prior to first transaction submission. Refer to TSB 04-00-89-015 for Warranty Administration Operating Procedures. If the sublet amount exceeds your warranty labor rate times two hours, service managent should authorize. ...
How to get paid for Dye testing? - 06/19/2019
... for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back, so do we just have to write off the dye on the current RO? ...
SUNROOF/SUNSHADE REINITIALIZE - 05/25/2018
... It talks about doing this procedure after replacing the module but can't find a separate labor op for it. We did not replace any parts.Thanks, Carol...
Forum - 05/30/2018
Look at Bulletin 11-00-89-005. While it does not have an all inclusive list, it does help explain some of the different Goodwill labor operations. Hope this helps!
Forum - 05/31/2018
... pulled up in SI, but if you do a search on Global for 18159 and choose the second document, open the bulletin listed there as a PDF, it says it. Umm okay, that's not how I look up recall bulletins...ever. Hopefully they'll update the one...
Forum - 05/30/2018
Did the recall repair operation code pay already? The flooring has to pay first, I was just thinking that maybe it rejected for this. Otherwise, it looks like you are submitting it correctly. You are submitting it as NIM with flooring...
Forum - 05/18/2018
No questions here. You explained it so that i could understand it. I do agree that we are sometimes a little hesitant to claim the time really spent on for fear of rejection. Seems like some labor ops take to long to get a set rate.
Forum - 05/17/2018
You can use that op code that kturner talked about. It could be an issue with the factory charge or if they were unable to determine where the leak was you should be fine. I get management approval to verify it as to me it is a no problem found type code...
R-1234yf Calculation Help - 05/11/2018
... I got 41.I used the coversion calculator and I watched the video, but would love a second opinion. ...
Customer Pay Add-On Repairs - 07/02/2018
... question since GM does not seem specify regarding add-on customer pay lines. Say I have a job card opened with two warranty lines and we add-on a customer pay line for whatever reason. Does this still require the same service manager authorization that...
PDI LPO RIA and RIB Labor Reduction - 07/16/2018
... used to get .1 for each, but the last couple that I've done rejected for labor excessive for labor operation. I reduced claim by .1 and it went throught with no problem. Has a message been issued regarding this?...
Forum - 06/04/2018
I agree, no luck finding the operation within the LTG. Although, I did find it within bulletin PI1354 (2014-2018 GMC Sierra and Chevrolet Silverado) - 0.9 hrs.
Forum - 06/12/2018
PN 84467435 appears to be a transfer case. Which labor operation are you using with this repair? Also, what year, make, model vehicle?
Forum - 06/13/2018
There used to be a form for the transfer case but it's now gone. In the newest version of Required Operation Procedures for Warranty it only states the cost comparison is required for engine and transmission assemblies.
ALIGNMENT - 07/20/2018
We just replaced a front strut and mount on a 2018 malibu. The tech found the alignment out of spec as well. There is no add time for the alignment on the strut labor op...shoult there be?
Dealer Case Management system? - 07/26/2018
... Case Management app? I have the app saved, but it still gives me an error when trying to open it. Or, is this something that only Manager's will have access to? Or, only those required to contact PQC prior to assembly replacement w...
Forum - 07/26/2018
... is a way to get the lost code. Go to the computer you used to program the vehicle with and open up TIS. Open up Service Programming System. Start SPS. Go to settings. Go to warranty claim code tab. The history of your...
Forum - 08/09/2018
I love the powertrain coverage search under resources. Just have your labor op ready and it will determine coverage. We're all here to help each other. Hope this will help you .
PART # 23332916, SUNROOF LACE REPAIR - 08/17/2018
My tech performed a repair on a 2018 malibu for a Sunroof Opening Trim Finish Lace Replacement. The labor for this is ST and has been for the last fews years. I asked my service manger what he thought I should do for the tech labor and he wasn't sure....
Forum - 08/28/2018
That sounds very frustrating and I feel your pain. It's unfortunate because there are so many people involved in putting a warranty claim together, and when you're missing information or it's incorrect it comes down to you to put it together properly...
Forum - 08/28/2018
Are you submitting through a DMS or through Global? I know with our DMS the field for the Flush Code pops up when you put the labor operation. I think the field is there on Global, but it doesn't have the * for it being required.
Forum - 08/04/2018
... about a lot of aspects of this claim. Do you have information about what was done by the machine shop? Meaning, did they give you an itemized list of what was done or did they just replace the valve? Did they machine or knurl the guides, replace a guide,...
Forum - 08/21/2018
Warranty will not pay for it, the system is designed to not accept a dollar amount since the labop is for an exchange. I too would contact the ESC and explain the situation to get a credit and new invoice. The original job card however, should...
Forum - 09/10/2018
Just to claify, the labor operations that allow .3 diagnosis for electrical diagnosis has to be punched as well, right? or is it just the ones with the veriable diagnosis time?
Forum - 09/10/2018
... for road forcing the tires. The claim rejected that the .3 OLH was excessive for the labor operation. I included the .3 in the OLH of the pre-authorization. I'm guessing we can submit for GM authorization. Has anyone else run...
Performance Software Upgrade? - 09/11/2018
A customer ordered a Chevy Performance Software package, they paid for the part and then there's a labor op to cover the labor under warranty. There is no information about how much time they pay or if it's a ZREG or what exactly. Has anyone...
DIAG CLARIFICATION PLEASE - 09/25/2018
CAN SOMEONE PLEASE CLARIFY WHAT COUNTS AS ELECTRICAL DIAGNOSIS WHEN THE LABOR OP HAS TIME UP TO AN HOUR FOR ELECTRICAL DIAGNOSIS? I'M BEING TOLD IT MEANS ONLY CHECKING WIRING, PINS, CONNECTORS, ETC. I ALWAYS THOUGHT THAT IT WOULD MEAN HOOKING THE COMPUTER...
How to get paid for dye testing? - 09/27/2018
... We would use CCND which we can't have OLH or parts on CCND's. Is there another option?...
Forum - 09/28/2018
Options to address this situation: Internal transaction - reference this transaction in the future if the vehicle returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may ...
Coding as Warranty - 10/04/2018
... to at the initial write up when the customer is giving their concern? I know the Required Operating Procedures bulletin says that there should be a clear understanding of whose paying for what when the job card is written and the customer is present. ...
Forum - 10/04/2018
... accurately at the time of job card write-up and must include the following:• Job card open date indicating when the vehicle was received at the Service Agent. Date must reflect the month date and year.• Complete VIN (one vehicle per job card)•...
Forum - 09/14/2018
Hi cnkraemer: I am not familiar with that package. Was a labor operation or Global Message Reference Number (GCUS Number) included with the package?
Forum - 09/17/2018
Thanks. For some reason I was thinking they didn't have to sign on recalls. I may be confusing that with them not having to approve for added operations on a recall for in-stock units.
ATF Fluid Low - but no problem found - 11/05/2018
... no leaks or codes but trans fluid was low 2 quarts. 2018 Acadia 17,538 miles. What sort of labor op would I use to get the 2 quarts of trans fluid covered ? concern not duplicated wont pay for it. Thanks for your help ! ...
New Error code? - 11/18/2018
HiI just got this code on a claim that was opened in August but the repair wasn't completed until the end of October. Is this something new?I am getting an error that says Days allowed between Repair Completion and Job card date was exceeded.&nb...
Forum - 11/19/2018
... did find this message in the error code chart in Global. You have 60 days between a job card open date until the date it was completed. If it goes after 60 days you will need to supply information as to why. It the first time I've ever gotten ...
Cooling System Bleed - 11/21/2018
We had a 2017 Chevrolet Sonic in with a complaint of no heat. All the technician did was performed a bleed on the engine cooling system. Would that be considered warrantable, and if so, what labor operation would work best for this?
Diagnosis Electrical - 11/23/2018
Recently I been having some issues with understanding the electrical diagnosis that certiain labor ops have. Some of my claims have been review and said the diagnosis time did not apply . What is considred electrical diagnosis? From my understaing it...
There used to be a form for the transfer case but it's now gone. In the newest version of Required Operation Procedures for Warranty it only states the cost comparison is required for engine and transmission assemblies.
ALIGNMENT - 07/20/2018
We just replaced a front strut and mount on a 2018 malibu. The tech found the alignment out of spec as well. There is no add time for the alignment on the strut labor op...shoult there be?
Dealer Case Management system? - 07/26/2018
... Case Management app? I have the app saved, but it still gives me an error when trying to open it. Or, is this something that only Manager's will have access to? Or, only those required to contact PQC prior to assembly replacement w...
Forum - 07/26/2018
... is a way to get the lost code. Go to the computer you used to program the vehicle with and open up TIS. Open up Service Programming System. Start SPS. Go to settings. Go to warranty claim code tab. The history of your...
Forum - 08/09/2018
I love the powertrain coverage search under resources. Just have your labor op ready and it will determine coverage. We're all here to help each other. Hope this will help you .
PART # 23332916, SUNROOF LACE REPAIR - 08/17/2018
My tech performed a repair on a 2018 malibu for a Sunroof Opening Trim Finish Lace Replacement. The labor for this is ST and has been for the last fews years. I asked my service manger what he thought I should do for the tech labor and he wasn't sure....
Forum - 08/28/2018
That sounds very frustrating and I feel your pain. It's unfortunate because there are so many people involved in putting a warranty claim together, and when you're missing information or it's incorrect it comes down to you to put it together properly...
Forum - 08/28/2018
Are you submitting through a DMS or through Global? I know with our DMS the field for the Flush Code pops up when you put the labor operation. I think the field is there on Global, but it doesn't have the * for it being required.
Forum - 08/04/2018
... about a lot of aspects of this claim. Do you have information about what was done by the machine shop? Meaning, did they give you an itemized list of what was done or did they just replace the valve? Did they machine or knurl the guides, replace a guide,...
Forum - 08/21/2018
Warranty will not pay for it, the system is designed to not accept a dollar amount since the labop is for an exchange. I too would contact the ESC and explain the situation to get a credit and new invoice. The original job card however, should...
Forum - 09/10/2018
Just to claify, the labor operations that allow .3 diagnosis for electrical diagnosis has to be punched as well, right? or is it just the ones with the veriable diagnosis time?
Forum - 09/10/2018
... for road forcing the tires. The claim rejected that the .3 OLH was excessive for the labor operation. I included the .3 in the OLH of the pre-authorization. I'm guessing we can submit for GM authorization. Has anyone else run...
Performance Software Upgrade? - 09/11/2018
A customer ordered a Chevy Performance Software package, they paid for the part and then there's a labor op to cover the labor under warranty. There is no information about how much time they pay or if it's a ZREG or what exactly. Has anyone...
DIAG CLARIFICATION PLEASE - 09/25/2018
CAN SOMEONE PLEASE CLARIFY WHAT COUNTS AS ELECTRICAL DIAGNOSIS WHEN THE LABOR OP HAS TIME UP TO AN HOUR FOR ELECTRICAL DIAGNOSIS? I'M BEING TOLD IT MEANS ONLY CHECKING WIRING, PINS, CONNECTORS, ETC. I ALWAYS THOUGHT THAT IT WOULD MEAN HOOKING THE COMPUTER...
How to get paid for dye testing? - 09/27/2018
... We would use CCND which we can't have OLH or parts on CCND's. Is there another option?...
Forum - 09/28/2018
Options to address this situation: Internal transaction - reference this transaction in the future if the vehicle returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may ...
Coding as Warranty - 10/04/2018
... to at the initial write up when the customer is giving their concern? I know the Required Operating Procedures bulletin says that there should be a clear understanding of whose paying for what when the job card is written and the customer is present. ...
Forum - 10/04/2018
... accurately at the time of job card write-up and must include the following:• Job card open date indicating when the vehicle was received at the Service Agent. Date must reflect the month date and year.• Complete VIN (one vehicle per job card)•...
Forum - 09/14/2018
Hi cnkraemer: I am not familiar with that package. Was a labor operation or Global Message Reference Number (GCUS Number) included with the package?
Forum - 09/17/2018
Thanks. For some reason I was thinking they didn't have to sign on recalls. I may be confusing that with them not having to approve for added operations on a recall for in-stock units.
ATF Fluid Low - but no problem found - 11/05/2018
... no leaks or codes but trans fluid was low 2 quarts. 2018 Acadia 17,538 miles. What sort of labor op would I use to get the 2 quarts of trans fluid covered ? concern not duplicated wont pay for it. Thanks for your help ! ...
New Error code? - 11/18/2018
HiI just got this code on a claim that was opened in August but the repair wasn't completed until the end of October. Is this something new?I am getting an error that says Days allowed between Repair Completion and Job card date was exceeded.&nb...
Forum - 11/19/2018
... did find this message in the error code chart in Global. You have 60 days between a job card open date until the date it was completed. If it goes after 60 days you will need to supply information as to why. It the first time I've ever gotten ...
Cooling System Bleed - 11/21/2018
We had a 2017 Chevrolet Sonic in with a complaint of no heat. All the technician did was performed a bleed on the engine cooling system. Would that be considered warrantable, and if so, what labor operation would work best for this?
Diagnosis Electrical - 11/23/2018
Recently I been having some issues with understanding the electrical diagnosis that certiain labor ops have. Some of my claims have been review and said the diagnosis time did not apply . What is considred electrical diagnosis? From my understaing it...
Forum - 01/17/2019
I opened the link you provided (thanks for that) and read the material. It appears that prior to April 1st, the parts warranty did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty...
Forum - 01/08/2019
Hi kturner - Sorry for the slow response to your inquiry! A new job card would be opened with 3 C's supporting the reimbursement (including detail of the event causing the out of pocket expense). Select the appropriate labor operation...
Forum - 01/10/2019
My techs are documenting it too, but the labor op dependency is not popping up in DMS. I am sending them thru to Global, rejecting of course, then entering the claim code in there, with a comment that the DMS system is not giving my dependency box. ...
Forum - 01/10/2019
I think this should not have been submitted as a ZFAT and the labor operation used should be the engine replacement. The recall should be referenced in the story and as the cause of the internal failure in the engine. After that they should be able to...
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... provide the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case."My question is, what then? What would you do once you have all of that? ...
Forum - 11/30/2018
... and back times, and who the shuttle driver was. So glad this has changed! We have an op code for it as well...glad to know that is all we need from now on....
Forum - 12/05/2018
... of ownership. Reference: GlobalConnect Certified Service App-Customer Acknowledgement Forms. Labor operations from the 2018MY continue to be valid for the new 2019MY programs. I am currently in the process of updating the Special Program Labor Operations...
Claim Adjustments - 12/04/2018
... ranking numbers? It doesn't by any chance look at this claim twice there by affecting the labor op frequency?Is there any information on JL Warranty with regards to the SASR reports?Thanks, Carol ...
Forum - 03/29/2018
When we run across this situation, we typically use the opcode for the failed part and pay the tech a small amount (.1-.3) OLH as long as he has punch time and a good story. Otherwise, no other time is given.
Forum - 03/29/2018
... considered consequential damage. The OLH should not exceed the base time of the transmission labor operation however, and you will still need to do a cost comparison sheet to support the repair. I also believe you need a trans flush flow code, ect. because...
Certified pre-owned windshield **HELP!!** - 04/05/2018
... with a stress fracture in the windshield that needs to be replaced. When I look up the labor op in the new CPO guide, it is not excluded. Based on this information, I told the advisor that it was covered. My service manager has...
Forum - 04/27/2018
Andrea: we have received clarification regarding the appropriate manner in which to handle a transaction where an internal component has caused the failure of an assembly. The following information is from a Global Message that has expired, although...
Forum - 04/30/2018
Hmmm... this seems like a really tricky one. From a quick glance at the Bulletin, my guess would be no unless the vehicle was originally delivered in Canada maybe. I would get a second opinion, maybe from your warranty specialist or DMA possibly.
Forum - 04/26/2018
As jblox mentioned the Required Authorizations Matrix for Added Operations supports service management authorization for an added operation when servicing dealer owned inventory. (The service management authorization exclusion for add on repairs...
Forum - 05/11/2018
... the claim. I didn't think the system would let us submit it under ZFAT with recall labor operation since the Recall showed as closed, but it did....
Forum - 05/08/2018
... working with, but on a 2016 Chevy Equinox using the labor code for 3-5-R clutch plates, at the top is a statement that says "Note: For diagnosis, reconditioning and other repairs use Other Labor Hours (OLH)." For whichever vehicle you are dealing with,...
Forum - 03/02/2018
One of the things I learned years ago is that there is not an opcode for every single part. The way I was taught was you find the "NEAREST opcode" based on the part it "touches". In this case, the antenna is exactly the correct component to...
Forum - 03/06/2018
I feel like in the past they had to approve them because I thought in the past the labor was supposed to be OLH for closest-to labor operations. But I think that changed when they revised the P&P and took that out.
Forum - 03/07/2018
... special coverages, recalls and such, I'll keep the first page and the pages with parts and labor operation info with the job card and discard the rest. That way it shows which version was used as it's dated at the bottom when it's printed. ...
Forum - 03/09/2018
... that could also help with this. Bulletin #09-00-89-016 Warranty Administration – Labor Operation 0600014 – Suspected Tampering or Vehicle Modifications. Just putting this on here for future reference or for anyone looking for this kind o...
Forum - 03/09/2018
GM does not publish a specific list of labor operations that are included within the electronic exchange program, only the general list of components, although your parts department should be aware of which parts are handled as an exchange.
Forum - 03/22/2018
If the cause of failure (component causing the leak) was the 3rd brake light, I agree with cnkraemer, submit using the labor operation for the 3rd brake light. Additional diagnostic time to perform the water leak test would be claimed in OLH.
Forum - 03/26/2018
From our experience, when the customer returns to have the new module installed, the previous job card is referred to for diagnositics with the labor operation for the failed module claimed. The previous job card is closed internally.
OLH and Wiring Repairs - 03/27/2018
Hey,Wiring repair labor operations have this note: "This labor code is only used for wiring and connector repairs without component replacement. Additional time to gain access or repair time greater than 0.5 hours must be submitted as Other Labor...
CPO shock replacement - 03/21/2018
We have a CPO vehicle in for service that has shocks that are worn and need replacement, it isn't a specifically excluded labor op but could be considered a wear item. How would you proceed? Do we cover it under the CPO warranty?
I opened the link you provided (thanks for that) and read the material. It appears that prior to April 1st, the parts warranty did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty...
Forum - 01/08/2019
Hi kturner - Sorry for the slow response to your inquiry! A new job card would be opened with 3 C's supporting the reimbursement (including detail of the event causing the out of pocket expense). Select the appropriate labor operation...
Forum - 01/10/2019
My techs are documenting it too, but the labor op dependency is not popping up in DMS. I am sending them thru to Global, rejecting of course, then entering the claim code in there, with a comment that the DMS system is not giving my dependency box. ...
Forum - 01/10/2019
I think this should not have been submitted as a ZFAT and the labor operation used should be the engine replacement. The recall should be referenced in the story and as the cause of the internal failure in the engine. After that they should be able to...
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... provide the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case."My question is, what then? What would you do once you have all of that? ...
Forum - 11/30/2018
... and back times, and who the shuttle driver was. So glad this has changed! We have an op code for it as well...glad to know that is all we need from now on....
Forum - 12/05/2018
... of ownership. Reference: GlobalConnect Certified Service App-Customer Acknowledgement Forms. Labor operations from the 2018MY continue to be valid for the new 2019MY programs. I am currently in the process of updating the Special Program Labor Operations...
Claim Adjustments - 12/04/2018
... ranking numbers? It doesn't by any chance look at this claim twice there by affecting the labor op frequency?Is there any information on JL Warranty with regards to the SASR reports?Thanks, Carol ...
Forum - 03/29/2018
When we run across this situation, we typically use the opcode for the failed part and pay the tech a small amount (.1-.3) OLH as long as he has punch time and a good story. Otherwise, no other time is given.
Forum - 03/29/2018
... considered consequential damage. The OLH should not exceed the base time of the transmission labor operation however, and you will still need to do a cost comparison sheet to support the repair. I also believe you need a trans flush flow code, ect. because...
Certified pre-owned windshield **HELP!!** - 04/05/2018
... with a stress fracture in the windshield that needs to be replaced. When I look up the labor op in the new CPO guide, it is not excluded. Based on this information, I told the advisor that it was covered. My service manager has...
Forum - 04/27/2018
Andrea: we have received clarification regarding the appropriate manner in which to handle a transaction where an internal component has caused the failure of an assembly. The following information is from a Global Message that has expired, although...
Forum - 04/30/2018
Hmmm... this seems like a really tricky one. From a quick glance at the Bulletin, my guess would be no unless the vehicle was originally delivered in Canada maybe. I would get a second opinion, maybe from your warranty specialist or DMA possibly.
Forum - 04/26/2018
As jblox mentioned the Required Authorizations Matrix for Added Operations supports service management authorization for an added operation when servicing dealer owned inventory. (The service management authorization exclusion for add on repairs...
Forum - 05/11/2018
... the claim. I didn't think the system would let us submit it under ZFAT with recall labor operation since the Recall showed as closed, but it did....
Forum - 05/08/2018
... working with, but on a 2016 Chevy Equinox using the labor code for 3-5-R clutch plates, at the top is a statement that says "Note: For diagnosis, reconditioning and other repairs use Other Labor Hours (OLH)." For whichever vehicle you are dealing with,...
Forum - 03/02/2018
One of the things I learned years ago is that there is not an opcode for every single part. The way I was taught was you find the "NEAREST opcode" based on the part it "touches". In this case, the antenna is exactly the correct component to...
Forum - 03/06/2018
I feel like in the past they had to approve them because I thought in the past the labor was supposed to be OLH for closest-to labor operations. But I think that changed when they revised the P&P and took that out.
Forum - 03/07/2018
... special coverages, recalls and such, I'll keep the first page and the pages with parts and labor operation info with the job card and discard the rest. That way it shows which version was used as it's dated at the bottom when it's printed. ...
Forum - 03/09/2018
... that could also help with this. Bulletin #09-00-89-016 Warranty Administration – Labor Operation 0600014 – Suspected Tampering or Vehicle Modifications. Just putting this on here for future reference or for anyone looking for this kind o...
Forum - 03/09/2018
GM does not publish a specific list of labor operations that are included within the electronic exchange program, only the general list of components, although your parts department should be aware of which parts are handled as an exchange.
Forum - 03/22/2018
If the cause of failure (component causing the leak) was the 3rd brake light, I agree with cnkraemer, submit using the labor operation for the 3rd brake light. Additional diagnostic time to perform the water leak test would be claimed in OLH.
Forum - 03/26/2018
From our experience, when the customer returns to have the new module installed, the previous job card is referred to for diagnositics with the labor operation for the failed module claimed. The previous job card is closed internally.
OLH and Wiring Repairs - 03/27/2018
Hey,Wiring repair labor operations have this note: "This labor code is only used for wiring and connector repairs without component replacement. Additional time to gain access or repair time greater than 0.5 hours must be submitted as Other Labor...
CPO shock replacement - 03/21/2018
We have a CPO vehicle in for service that has shocks that are worn and need replacement, it isn't a specifically excluded labor op but could be considered a wear item. How would you proceed? Do we cover it under the CPO warranty?
Forum - 03/22/2018
I would use the labor operation for the 3rd brake lamp since that's the failure. That's not the same as a fluid leak analyze which is for vehicle fluids like oil, coolant etc.
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Forum - 12/22/2017
... of the time and date limits it's no longer special coverage, you would have to use a regular labor operation and most likely go through the PET for customer participation and perform as a policy repair....
Forum - 12/26/2017
... auth prior to submission. The last note I had on this was that you couldn't use the 99XXXXXX operation once it was beyond the time/mileage limits, ugh...I suppose that's because they've changed the PET?...
Forum - 12/20/2017
I would think that as long as that was what they originally came in for then it's not an added operation when they come back to get the parts installed. But the job card concern must be restated, not "install SPO" like my advisors do at times!
Forum - 12/20/2017
Reference: Required Operating Procedures : 04-00-89-015R (December 15, 2017): In the case of a right/left component replacement with only one labor operation; OLH is used to claim standard repair time. Therefore, authorization and time accounting...
Forum - 12/18/2017
You should be able to find this in Global Warranty Management under Analyze Warranty. Drop down to profile, go to items not allowed. Scroll to the bottom . The list of restricted op codes are listed. Hope this helps.
Forum - 12/18/2017
Haven't been able to turn up a reference document for this either, although the reprogram operation for the HMI has been on restriction for some time. When submitted with GM Authorization and the proper documentation, the transaction typically is acc...
Forum - 11/07/2017
Have you tried the following: -Reprogram the ECM as per recall 17337 with labor operation: 9102933 - 0.3 hrs -Reprogram the TCM as per SUB 17419 with labor operation: 9102939 - 0.5 hrs (Two line transaction - one recall per line) Please let us know if...
Forum - 12/19/2017
... that if you look in the dealer profile section under Items Not Allowed that there is a lot of old operations that don't even get used any longer. It should be very precise and easy to check....
Forum - 11/28/2017
... on the exclusion stated within the Customer Authorization Unavailable section of the Required Operating Procedures bulletin, it sounds like you are understanding this policy as intended...Kristen...
Forum - 12/01/2017
To live chat, go to the support page at the top of Global and then there's a bright blue bar about half way down the page called LIVE CHAT. Pick Service and put in the VIN and area that was repaired with your question, like if you're looking for...
Forum - 12/01/2017
I always keep a copy of the Required Operating Procedures bulletin on hand (04-00-89-015). On that bulletin, just below the blocked off authorization for repairs example is states that "there is to be a clear understandiing of responsibility for...
Forum - 02/05/2018
Is there an additional damage code for the center caps (Damage Area Code 57)? Center Caps: Labor Operation 8060010 (Wheel Trim Cover Replacement). Front License Plate Bracket Replacement: Labor Operation 1010030.
Forum - 02/05/2018
... - separate, unrelated, causes scenario: claim separately in two transactions, using the labor operation applicable to each failed (causal) component. As the customer expressed a single complaint, this would not be considered an add on, although...
Forum - 02/08/2018
So if it ends up being two separate lines and using 2 separate labor operations the add-on authorization is not needed? We just recently went through an audit where they were checking for the customer notification on the add-on repairs. The customer had...
Forum - 02/09/2018
... From what you said above, I understand it as one concern with two seperate causes, NO added operation approvals needed for the add on line -would need pyramiding approval. From GCUS-9-1890 One Concern but Separate Causes: When two unrelated causes...
Forum - 02/09/2018
I always make someone check the procedure for the operation in question. If the service replacement procedure has a step stating "perform DEF regeneration procedure" then it is included in the base time. Otherwise unless you are just doing an regen, you...
Forum - 02/12/2018
The labor op is 3480548, 1.3. There is a bulletin for it, when you search antenna. The worst part is coding it. I have been using complaint code 0290 and cause code 9090. If you try to code it for a 'water leak', it kicks back as an incompatible comp...
Forum - 02/12/2018
... time trying to find it! The only time we pay OLH for diag using the first punch is if the operation in the LTG specifically states OLH can be used for diag. It will usually also say reconditioning and other repair time not covered by base...
Forum - 02/12/2018
... housing, ring gear pinion gear, bearings, seals, and both reluctor rings. I used the labor operation for the differential drive pinion gear bearing replacement since it seized into the axle housing. I'm assuming that is the correct labor...
TCM Relearn - 02/14/2018
... (not a reprogram) for the Transmission Control Module. I was wondering if there is any labor operation that would pay for a relearn, or is the reprogram with a warranty claim code the only thing available? I have looked in LTG for keywords like "RELEARN",...
Forum - 02/15/2018
If it applies to shift issues, try bullentin 16-na-019. Labor op code 8480318 for fast learn. We have ran into that several times.
What Would You Do - 03/18 - 02/20/2018
... were replaced. The service advisor closed the one line repair with the following labor operation numbers: Operation Description 4020140 Camshaft Position Actuator Solenoid Valve Replacement 4065070 Camshaft Position Intake Actuator Replacement 4065090 Camshaft...
Forum - 12/28/2021
When you enter the part #, the gray banner will have an engine size, above labor op suggestions. For maintenances, going thru IVH is probably your best route
I would use the labor operation for the 3rd brake lamp since that's the failure. That's not the same as a fluid leak analyze which is for vehicle fluids like oil, coolant etc.
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Forum - 12/22/2017
... of the time and date limits it's no longer special coverage, you would have to use a regular labor operation and most likely go through the PET for customer participation and perform as a policy repair....
Forum - 12/26/2017
... auth prior to submission. The last note I had on this was that you couldn't use the 99XXXXXX operation once it was beyond the time/mileage limits, ugh...I suppose that's because they've changed the PET?...
Forum - 12/20/2017
I would think that as long as that was what they originally came in for then it's not an added operation when they come back to get the parts installed. But the job card concern must be restated, not "install SPO" like my advisors do at times!
Forum - 12/20/2017
Reference: Required Operating Procedures : 04-00-89-015R (December 15, 2017): In the case of a right/left component replacement with only one labor operation; OLH is used to claim standard repair time. Therefore, authorization and time accounting...
Forum - 12/18/2017
You should be able to find this in Global Warranty Management under Analyze Warranty. Drop down to profile, go to items not allowed. Scroll to the bottom . The list of restricted op codes are listed. Hope this helps.
Forum - 12/18/2017
Haven't been able to turn up a reference document for this either, although the reprogram operation for the HMI has been on restriction for some time. When submitted with GM Authorization and the proper documentation, the transaction typically is acc...
Forum - 11/07/2017
Have you tried the following: -Reprogram the ECM as per recall 17337 with labor operation: 9102933 - 0.3 hrs -Reprogram the TCM as per SUB 17419 with labor operation: 9102939 - 0.5 hrs (Two line transaction - one recall per line) Please let us know if...
Forum - 12/19/2017
... that if you look in the dealer profile section under Items Not Allowed that there is a lot of old operations that don't even get used any longer. It should be very precise and easy to check....
Forum - 11/28/2017
... on the exclusion stated within the Customer Authorization Unavailable section of the Required Operating Procedures bulletin, it sounds like you are understanding this policy as intended...Kristen...
Forum - 12/01/2017
To live chat, go to the support page at the top of Global and then there's a bright blue bar about half way down the page called LIVE CHAT. Pick Service and put in the VIN and area that was repaired with your question, like if you're looking for...
Forum - 12/01/2017
I always keep a copy of the Required Operating Procedures bulletin on hand (04-00-89-015). On that bulletin, just below the blocked off authorization for repairs example is states that "there is to be a clear understandiing of responsibility for...
Forum - 02/05/2018
Is there an additional damage code for the center caps (Damage Area Code 57)? Center Caps: Labor Operation 8060010 (Wheel Trim Cover Replacement). Front License Plate Bracket Replacement: Labor Operation 1010030.
Forum - 02/05/2018
... - separate, unrelated, causes scenario: claim separately in two transactions, using the labor operation applicable to each failed (causal) component. As the customer expressed a single complaint, this would not be considered an add on, although...
Forum - 02/08/2018
So if it ends up being two separate lines and using 2 separate labor operations the add-on authorization is not needed? We just recently went through an audit where they were checking for the customer notification on the add-on repairs. The customer had...
Forum - 02/09/2018
... From what you said above, I understand it as one concern with two seperate causes, NO added operation approvals needed for the add on line -would need pyramiding approval. From GCUS-9-1890 One Concern but Separate Causes: When two unrelated causes...
Forum - 02/09/2018
I always make someone check the procedure for the operation in question. If the service replacement procedure has a step stating "perform DEF regeneration procedure" then it is included in the base time. Otherwise unless you are just doing an regen, you...
Forum - 02/12/2018
The labor op is 3480548, 1.3. There is a bulletin for it, when you search antenna. The worst part is coding it. I have been using complaint code 0290 and cause code 9090. If you try to code it for a 'water leak', it kicks back as an incompatible comp...
Forum - 02/12/2018
... time trying to find it! The only time we pay OLH for diag using the first punch is if the operation in the LTG specifically states OLH can be used for diag. It will usually also say reconditioning and other repair time not covered by base...
Forum - 02/12/2018
... housing, ring gear pinion gear, bearings, seals, and both reluctor rings. I used the labor operation for the differential drive pinion gear bearing replacement since it seized into the axle housing. I'm assuming that is the correct labor...
TCM Relearn - 02/14/2018
... (not a reprogram) for the Transmission Control Module. I was wondering if there is any labor operation that would pay for a relearn, or is the reprogram with a warranty claim code the only thing available? I have looked in LTG for keywords like "RELEARN",...
Forum - 02/15/2018
If it applies to shift issues, try bullentin 16-na-019. Labor op code 8480318 for fast learn. We have ran into that several times.
What Would You Do - 03/18 - 02/20/2018
... were replaced. The service advisor closed the one line repair with the following labor operation numbers: Operation Description 4020140 Camshaft Position Actuator Solenoid Valve Replacement 4065070 Camshaft Position Intake Actuator Replacement 4065090 Camshaft...
Forum - 12/28/2021
When you enter the part #, the gray banner will have an engine size, above labor op suggestions. For maintenances, going thru IVH is probably your best route
courtesy trans reverting back to 7 days? - 01/05/2022
is there anything in writing about Courtesy Trans reverting back to 7 days as opposed to the 10 days recently instituted at the end of last year?the document announcing the change to 10 days said it was only good thru the end of the year ( 2021 )
Forum - 12/13/2021
Personally, I labor op them BEFORE work is performed, so that the sublet company is aware of the max we can pay for the work. I give them the breakdown of labor and materials, per LTG. I make sure they know what all needs to be on the bill, such as Customer...
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Front Seat Removal - 12/06/2021
HiI have a repair where the entire front passenger seat was removed to access. I can find a labor op for the removal of the rear seat but not the front. It's just the removal of the whole seat in it's entirety. I did find for the seat back and the seat...
Forum - 12/07/2021
I would like to take an opportunity to reiterate the goal of the Member's Area forum. We invite our Warranty Community Members to participate in this moderated discussion forum with other warranty professionals across the nation to share ideas, ask questions,...
Forum - 11/05/2021
... Area. The card outlines each of the covered Maintenance services with the corresponding labor operation, description, and labor time for reimbursement....
CPO Maint on 6.6L Gas engine L8T - 11/08/2021
Just so everyone has a heads up.This engine will only get $35 for the CPO maint. This is a new engine and does not currently show on page 78 in the CPO operations guide.
Forum - 11/09/2021
Why is one of the labor operations for certified pre-owned missing? Only 0600213 and 0600223 are on the card. What happened to 0600233?
Forum - 06/25/2021
... internally vs as a warranty situation. If the vehicle was sold at your dealership, it may be an opportunity to work with the sales department on educating the customer of the first scheduled oil change on GM at time of delivery....
Forum - 06/30/2021
... Followed SI diagnostics and verified 12 Volts at connector X2 terminal 1. Verified fuse is not open. Started vehicle and checked connector X1 terminal 1 for greater than 1 volt. ok. Disconnected ECM connectors and turned iginition on. Verified less than...
Forum - 06/23/2021
... service workbench, check transition code, then when in transaction type code press F4 for menu options, scroll down and choose labor operation dependency type codes and press ok, then pick today as effective date and submit. unfortunately, not...
Forum - 04/29/2021
Thank you for your advice on this issue. That is the form I submitted. I understand why a Job Card needs to be open. Thank you again.
GCUS-9-13100 Starting July 1st. - 06/02/2022
... that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
Forum - 05/26/2022
... reference to the airbag system I didn't get that far. The issue you will have with a reprogramming opcode is that you will need the SPS programming code. If his relearn was a simple calibration with the scan tool she won't have one to supply. Based on...
Forum - 05/02/2022
OP you are not alone. I will be dealing with the same issue. I only use IE to submit any of my claims. I have the same issue with Edge and Chrome where I can only submit 1 part per claim as I can not add more, nor can I select a causal Part. I'm really ...
Forum - 05/12/2022
... give you better advice. I know on some vehicles with special coverage they sometimes give you an opcode for something like that but it might not be easy to do what you are suggesting. You might just bill the extra oil on completion of the repairs when...
Yaw Rate Sensor - 05/23/2022
I am trying to figure out how to claim to relearn the yaw rate sensor. I can't find a labor op for the sensor but thinking maybe to use the EBCM LOP?It's for a 2021 Silverado 2500Thanks, Carol
Forum - 06/17/2022
... if the owner had insurance coverage and if so has it expired for rental coverage,,,use labor op 0600098...amount goes in net with comments and ser mgr auth explaining the situation on the hard copy. Rep has to authorize if over 10 days....
Forum - 06/13/2022
Our Service Manager checked with the DVM and we were told to use the Connector Kit Labor Op code and anything over the 0.5 was OLH. Thank you guys for replaying though!
Forum - 06/13/2022
... I have it set up as a discount code that hits my warranty receivable and then a labor op so they cannot close the ticket. This way I can make sure I see the repair order for compliance....
Forum - 06/21/2022
We have CDK at our dealership and a line is normally on the repair order with the op code and information. The sale amount is set to zero, in Cashiering we apply the $20.00 (or $30.00) directly to the warranty account. In doing this it will lower the...
Forum - 06/24/2022
... for us. The biggest contributor to this being bad is whether or not your staff monitor open RO's to ensure they keep everything moving. If they open lots of tickets and coast then you will continue to struggle. ...
Forum - 02/08/2022
... both fenders you double the time and material adds..use the time from the partial color/clear coat op to figure out the time add...
is there anything in writing about Courtesy Trans reverting back to 7 days as opposed to the 10 days recently instituted at the end of last year?the document announcing the change to 10 days said it was only good thru the end of the year ( 2021 )
Forum - 12/13/2021
Personally, I labor op them BEFORE work is performed, so that the sublet company is aware of the max we can pay for the work. I give them the breakdown of labor and materials, per LTG. I make sure they know what all needs to be on the bill, such as Customer...
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Front Seat Removal - 12/06/2021
HiI have a repair where the entire front passenger seat was removed to access. I can find a labor op for the removal of the rear seat but not the front. It's just the removal of the whole seat in it's entirety. I did find for the seat back and the seat...
Forum - 12/07/2021
I would like to take an opportunity to reiterate the goal of the Member's Area forum. We invite our Warranty Community Members to participate in this moderated discussion forum with other warranty professionals across the nation to share ideas, ask questions,...
Forum - 11/05/2021
... Area. The card outlines each of the covered Maintenance services with the corresponding labor operation, description, and labor time for reimbursement....
CPO Maint on 6.6L Gas engine L8T - 11/08/2021
Just so everyone has a heads up.This engine will only get $35 for the CPO maint. This is a new engine and does not currently show on page 78 in the CPO operations guide.
Forum - 11/09/2021
Why is one of the labor operations for certified pre-owned missing? Only 0600213 and 0600223 are on the card. What happened to 0600233?
Forum - 06/25/2021
... internally vs as a warranty situation. If the vehicle was sold at your dealership, it may be an opportunity to work with the sales department on educating the customer of the first scheduled oil change on GM at time of delivery....
Forum - 06/30/2021
... Followed SI diagnostics and verified 12 Volts at connector X2 terminal 1. Verified fuse is not open. Started vehicle and checked connector X1 terminal 1 for greater than 1 volt. ok. Disconnected ECM connectors and turned iginition on. Verified less than...
Forum - 06/23/2021
... service workbench, check transition code, then when in transaction type code press F4 for menu options, scroll down and choose labor operation dependency type codes and press ok, then pick today as effective date and submit. unfortunately, not...
Forum - 04/29/2021
Thank you for your advice on this issue. That is the form I submitted. I understand why a Job Card needs to be open. Thank you again.
GCUS-9-13100 Starting July 1st. - 06/02/2022
... that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
Forum - 05/26/2022
... reference to the airbag system I didn't get that far. The issue you will have with a reprogramming opcode is that you will need the SPS programming code. If his relearn was a simple calibration with the scan tool she won't have one to supply. Based on...
Forum - 05/02/2022
OP you are not alone. I will be dealing with the same issue. I only use IE to submit any of my claims. I have the same issue with Edge and Chrome where I can only submit 1 part per claim as I can not add more, nor can I select a causal Part. I'm really ...
Forum - 05/12/2022
... give you better advice. I know on some vehicles with special coverage they sometimes give you an opcode for something like that but it might not be easy to do what you are suggesting. You might just bill the extra oil on completion of the repairs when...
Yaw Rate Sensor - 05/23/2022
I am trying to figure out how to claim to relearn the yaw rate sensor. I can't find a labor op for the sensor but thinking maybe to use the EBCM LOP?It's for a 2021 Silverado 2500Thanks, Carol
Forum - 06/17/2022
... if the owner had insurance coverage and if so has it expired for rental coverage,,,use labor op 0600098...amount goes in net with comments and ser mgr auth explaining the situation on the hard copy. Rep has to authorize if over 10 days....
Forum - 06/13/2022
Our Service Manager checked with the DVM and we were told to use the Connector Kit Labor Op code and anything over the 0.5 was OLH. Thank you guys for replaying though!
Forum - 06/13/2022
... I have it set up as a discount code that hits my warranty receivable and then a labor op so they cannot close the ticket. This way I can make sure I see the repair order for compliance....
Forum - 06/21/2022
We have CDK at our dealership and a line is normally on the repair order with the op code and information. The sale amount is set to zero, in Cashiering we apply the $20.00 (or $30.00) directly to the warranty account. In doing this it will lower the...
Forum - 06/24/2022
... for us. The biggest contributor to this being bad is whether or not your staff monitor open RO's to ensure they keep everything moving. If they open lots of tickets and coast then you will continue to struggle. ...
Forum - 02/08/2022
... both fenders you double the time and material adds..use the time from the partial color/clear coat op to figure out the time add...
Forum - 02/24/2022
Please check out the "Wiring Repair Labor Operations and Required Additional Information" article in the March '22 edition of the Warranty News as well as the "Warranty Briefs: Wiring Routing Diagrams" online training video for information on the thi...
Forum - 02/25/2022
... the 'general' time each took. They were considered olh to a repair. They eventually made a labor op for the regen procedure. That may be what I would look at, as closest...
Forum - 02/25/2022
... Expense Analysis Reports offer the ability to view specific transactions by Repair Group, Labor Operation Frequency, as well as other trend related reports. It was then possible to view specific high expense repairs in GWM and the corresponding job card...
Forum - 04/04/2022
... that system will include the regen in the procedural steps. If a service procedure related to your opcode includes the test then it would be considered included in the base time for the opcode in question. ...
Forum - 04/22/2022
ANOTHER OPTION TO SOLIDIFY YOUR CLAIM IS TO HAVE AN EXPERIENCED TECH / SHOP FOREMAN PROVIDE SUPERVISION FOR THE APPRENTICE AND IN COMMENTS PUT " SUPERVISION PROVIDED BY NAME,,,GMIN,,,EMPLOYEE # SUPERVISIID WORK ON TRANS
Forum - 04/06/2022
I tried the labor op from the bulletin but it's telling me that the SPS code is not valid with that LOP. Not sure what I've got going on with it. The vehicle came back in 2x after the battery replacement. Our shop foreman and Bolt trained technician said...
Forum - 04/14/2022
... remain functional for a little while but my research indicates that eventually when you try to open it MS will just use that command to launch you into Edge. When that happens I don't know what we will do. My guess is they will be just as effective at...
Forum - 02/25/2022
The transaction has rejected after submission with the fuel pump replacement labor operation. The claim rejected with error 801: odometer reading exceeds the vehicle warranty distance limit. The service manager has elected to discuss the situation with...
add times - 03/15/2022
some Op Codes have "ADD" times for Diag. some Op Codes have "Diagnosis Time". If it has "ADD" for Diag, does an additional punch time needed or is one punch time ok, as long as Tech story explains steps taken for diag???? I know the "Diag Time" has...
Forum - 02/14/2022
Thank you for the advice! Completey spaced putting in the vehicle info. 2017 GMC Sierra 3500. I believe I will need to go with the 1st or 3rd option.
Forum - 02/15/2022
... manaer will have to auth it for excessive parts or you may have to end up h-routing. This is my opinion only....
Forum - 02/15/2022
... inspection forms, warranty parts tags, seat covers, clothing etc.... It's billed to your open parts account. Really about the only thing i order is the parts tags and the inspection forms....
Forum - 02/17/2022
... bank. The glow plug on the 2nd bank would not be considered an "additional" because it is on the opposite bank. If you had 2 plugs on the first bank I would agree with you. To do a plug on the opposite bank requires you to remove additional equipment...
Forum - 02/17/2022
That's a great question. Our dealership has actually has a couple of these lately. Recalls usually do not have an expiration unlike Special Policies. If it still shows open in VIS it still applies. I hope this will help you.
Forum - 09/09/2020
What is your damaged part? Some things do not have 'specific' labor op, but it's not a transportation claim only issue. Difference is that DBC has to approve them, instead of us putting them to our Warranty Support
Forum - 09/04/2020
Ok then it isn't just me that can't find it. I wish there was a nice easy peasy little that says. HEY you need a set up for this op code lol
What Would You Do - 10/20 - 09/22/2020
... in the paint on the roof, hood, trunk lid, right body side, and front right fender. The body shop repainted all panels and the fender to correct the condition.Because the vehicle is outside of the bumper to bumper warranty by 3 years, but within warranty...
Forum - 11/20/2020
The transaction was submited with labor operation 4022330 with the labor time for bank one in the base time field, add time to replace all remaining injectors in the additional time field, and OLH as authorized by management.
Forum - 01/08/2021
Did you by any chance have to attached a hardcopy and back-up docs electronically to your submitted claim for payment. During a consulting audit one time he was looking for a copy of something and said it wasn't attached. I knew it was attached when...
Forum - 11/24/2020
For paint blending add the line or lines using op code required for the panels required for blending. Materials cannot be claimed for the panels that were blended.
Forum - 11/18/2020
I have a ticket with this bulletin and repair on it. The repair is on one line and I'm new at GM warranty. I'm still confused as to what is the best option...1 line with olh time or 2 lines? Thank you.
New to Warranty, 2 tire sensors replaced...Excessive parts or repeat repair? - 10/02/2020
... that needed to be replaced. I have approval for OLH but completely missed the fact that the op code is for 1 sensor only. When submitting this, because our parts consist of 2 sensors would this go in as excessive parts? I may be over...
Forum - 10/02/2020
Hi cbrown01: as TH9144 mentioned, you will claim both sensors on one job card line, as there is only one labor operation (e.g. 8050190). Submit (and authorize) OLH as appropriate and authorize for excessive parts.
Forum - 06/24/2020
... instance of consequential damage or one concern with two unrelated/separate causes) it provides an opportunity to have a conversation with the technician or manager for more and/or improved comments (and potentially removing a part from the repair...
Forum - 07/02/2020
Claim has been paid. I had to debit the original recall and let it reopen on the vehicle report. Once I saw it open, sent it through again with manager approval for the WSC to authorize w/ an Auth R. We did have to write off the first claim since...
Please check out the "Wiring Repair Labor Operations and Required Additional Information" article in the March '22 edition of the Warranty News as well as the "Warranty Briefs: Wiring Routing Diagrams" online training video for information on the thi...
Forum - 02/25/2022
... the 'general' time each took. They were considered olh to a repair. They eventually made a labor op for the regen procedure. That may be what I would look at, as closest...
Forum - 02/25/2022
... Expense Analysis Reports offer the ability to view specific transactions by Repair Group, Labor Operation Frequency, as well as other trend related reports. It was then possible to view specific high expense repairs in GWM and the corresponding job card...
Forum - 04/04/2022
... that system will include the regen in the procedural steps. If a service procedure related to your opcode includes the test then it would be considered included in the base time for the opcode in question. ...
Forum - 04/22/2022
ANOTHER OPTION TO SOLIDIFY YOUR CLAIM IS TO HAVE AN EXPERIENCED TECH / SHOP FOREMAN PROVIDE SUPERVISION FOR THE APPRENTICE AND IN COMMENTS PUT " SUPERVISION PROVIDED BY NAME,,,GMIN,,,EMPLOYEE # SUPERVISIID WORK ON TRANS
Forum - 04/06/2022
I tried the labor op from the bulletin but it's telling me that the SPS code is not valid with that LOP. Not sure what I've got going on with it. The vehicle came back in 2x after the battery replacement. Our shop foreman and Bolt trained technician said...
Forum - 04/14/2022
... remain functional for a little while but my research indicates that eventually when you try to open it MS will just use that command to launch you into Edge. When that happens I don't know what we will do. My guess is they will be just as effective at...
Forum - 02/25/2022
The transaction has rejected after submission with the fuel pump replacement labor operation. The claim rejected with error 801: odometer reading exceeds the vehicle warranty distance limit. The service manager has elected to discuss the situation with...
add times - 03/15/2022
some Op Codes have "ADD" times for Diag. some Op Codes have "Diagnosis Time". If it has "ADD" for Diag, does an additional punch time needed or is one punch time ok, as long as Tech story explains steps taken for diag???? I know the "Diag Time" has...
Forum - 02/14/2022
Thank you for the advice! Completey spaced putting in the vehicle info. 2017 GMC Sierra 3500. I believe I will need to go with the 1st or 3rd option.
Forum - 02/15/2022
... manaer will have to auth it for excessive parts or you may have to end up h-routing. This is my opinion only....
Forum - 02/15/2022
... inspection forms, warranty parts tags, seat covers, clothing etc.... It's billed to your open parts account. Really about the only thing i order is the parts tags and the inspection forms....
Forum - 02/17/2022
... bank. The glow plug on the 2nd bank would not be considered an "additional" because it is on the opposite bank. If you had 2 plugs on the first bank I would agree with you. To do a plug on the opposite bank requires you to remove additional equipment...
Forum - 02/17/2022
That's a great question. Our dealership has actually has a couple of these lately. Recalls usually do not have an expiration unlike Special Policies. If it still shows open in VIS it still applies. I hope this will help you.
Forum - 09/09/2020
What is your damaged part? Some things do not have 'specific' labor op, but it's not a transportation claim only issue. Difference is that DBC has to approve them, instead of us putting them to our Warranty Support
Forum - 09/04/2020
Ok then it isn't just me that can't find it. I wish there was a nice easy peasy little that says. HEY you need a set up for this op code lol
What Would You Do - 10/20 - 09/22/2020
... in the paint on the roof, hood, trunk lid, right body side, and front right fender. The body shop repainted all panels and the fender to correct the condition.Because the vehicle is outside of the bumper to bumper warranty by 3 years, but within warranty...
Forum - 11/20/2020
The transaction was submited with labor operation 4022330 with the labor time for bank one in the base time field, add time to replace all remaining injectors in the additional time field, and OLH as authorized by management.
Forum - 01/08/2021
Did you by any chance have to attached a hardcopy and back-up docs electronically to your submitted claim for payment. During a consulting audit one time he was looking for a copy of something and said it wasn't attached. I knew it was attached when...
Forum - 11/24/2020
For paint blending add the line or lines using op code required for the panels required for blending. Materials cannot be claimed for the panels that were blended.
Forum - 11/18/2020
I have a ticket with this bulletin and repair on it. The repair is on one line and I'm new at GM warranty. I'm still confused as to what is the best option...1 line with olh time or 2 lines? Thank you.
New to Warranty, 2 tire sensors replaced...Excessive parts or repeat repair? - 10/02/2020
... that needed to be replaced. I have approval for OLH but completely missed the fact that the op code is for 1 sensor only. When submitting this, because our parts consist of 2 sensors would this go in as excessive parts? I may be over...
Forum - 10/02/2020
Hi cbrown01: as TH9144 mentioned, you will claim both sensors on one job card line, as there is only one labor operation (e.g. 8050190). Submit (and authorize) OLH as appropriate and authorize for excessive parts.
Forum - 06/24/2020
... instance of consequential damage or one concern with two unrelated/separate causes) it provides an opportunity to have a conversation with the technician or manager for more and/or improved comments (and potentially removing a part from the repair...
Forum - 07/02/2020
Claim has been paid. I had to debit the original recall and let it reopen on the vehicle report. Once I saw it open, sent it through again with manager approval for the WSC to authorize w/ an Auth R. We did have to write off the first claim since...
Forum - 07/13/2020
Labor op's with diagnois time are 0.3-1.0. Technician comments must support time claimed by all steps taken to verify failure. Indiviviual on/off punch time are required on technician time ticket.
RECALL N192264210 REJECT - 07/15/2020
Anybody else run into this yet?Recall N182206311 was completed to disable the block heater.Vehicle comes back with open recall N192264210 - when trying to submit it rejects with Error 173 : Field action has already been performed...
Forum - 06/09/2020
You could you the ring replacment op code and reduce the time. I would note on the job crd that it was only removed,cleaned and reassembled and time was reduced.
Forum - 06/15/2020
... repeat repair. It may possibly go through if it's not over your limit, but having 2 parts with 1 op code could possibly kick it out. If you have to h route it you will need to send a copy of the previous repair and current repair...
Forum - 05/21/2020
That is correct 1MaryRuble! Both 4069919 & 4029929 are Engine CCND labor operations. Documentation requirements include the technician identified engine diagnostic trouble codes (DTC's).
Forum - 09/01/2020
... scheduled an appt and our appt printout stated the concerns, that it wouldn't be an added op because the customer stated it on the appt. This statement from JL News makes it sound like the customer would state their concerns to set up the...
Forum - 08/21/2020
2 lines 2 labor ops. Use caution as it says per New Vehicle Limited Warranty-which of course for brake pads is only 7500 miles....
Forum - 07/23/2020
I think what they are telling you is that if you do one OR the other you should use the individual operations but since you are doing BOTH and they share a 9090 cause of failure (TSB) that it should be one line with parts and OLH. My advise would be to...
Forum - 07/23/2020
I had this situation, with a referneced bulletin once, and submitted like you said. They told me if different labor ops were listed, to do them as separate lines, account for any overlap and subtract on one line (mine was a lifter failure) and auth the...
Forum - 06/09/2021
Go to the resource tab, then help card. There is a reference card for the wiring ops and requirements. Hope this helps.
Forum - 05/14/2021
I had been waiiting on our office manager for confirmation of payment, and we did not receive the credit on our open parts statement. I called the repurchasing department and they told me to submit a claim for it, we must have just missed the cut...
Forum - 05/04/2021
... AIR) ,while some have to be done by the dealer. It also looks like it their done OTA there is an op code to use vs if the dealer actually does the programming. I could be wrong but that's what i see....
Forum - 04/30/2021
... as to regular labor time. So if a tech punches on for a job and off 1.5 hours later and the labor operation pays 3.4 hours with no diagnosis will it pass an audit if I pay the tech the full 3.4 hours? Is there a parameter to follow or do i not pay the...
Forum - 04/13/2021
The labor operation should be submitted as 4041520 for the auxiliary battery because that is what should be replaced based on the initial visit. It will still need authorization R for a related repair which hopefully they already have. I have some concern...
Forum - 02/04/2021
Thanks to all for the responses. This is what I thought but then someone told me that no I had to use the labor op with base time of zero and then put all the labor under OLH. Good to know I've been doing it right. :-)
Forum - 04/22/2021
I went back and looked at the bullentin. It looks like you would only use this if it fails during the 3/36 coverage. After that i would be like you, i would use op code 4062350. I should have read it through before replying.
Forum - 03/17/2021
In the past, for non-Transportation Claims, a closest to labor operation was used (e.g. instrument panel compartment) and the part expense was entered in net, as the part number did not exist when entered in GWM.
What Would You Do - 04/21 - 03/22/2021
... to replace the battery. The warranty administrator submitted the transaction with labor operation 4041510 Battery Replace with 0.3 hours in base and 0.3 hours variable diagnostic time for electrical diagnosis and the battery claimed in the parts...
Forum - 03/11/2021
My guys usually put in the opcodes, I just verify that they got the right ones and after a little repetition I can seem to remember the basics. The old ones that pop up I just look up.
pdi washer fluid - 02/19/2021
... purchased from gm. can that be claim. also, how much $$ per pdi, and is there a labor op, or is it just added to net somehow. thank you...
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
Forum - 02/16/2021
As you can see, not all of the operation codes get diagnostic time. If it is a straight time repair, diagnostic time is not allowed because it is not a published add on time yet. If the technician needs diagnosis time, then that is technically...
Recall N202319030 - 01/29/2021
... the tire pre auth on this recall. I have one that I am trying to do but it is telling me the labor op is not correct and it's also asking for damage location. There is nothing in the recall that is telling me the location. Not sure what they are looking...
Forum - 12/30/2020
... It is the canister that is the one that caused the failure. Is it not the valve that sticks open and causes the contamination? Some one had told me this at one time so now confused about it. However, if everyone is using the canister as the failed part...
What Would You Do - 02/21 - 01/27/2021
... the plastic supply or return port on the fuel pump module may crack. If either of the ports develops a crack, fuel will leak from the area. To correct the condition dealers are required to replace the fuel pump module, and on certain 2006-08 models (excluding...
Labor op's with diagnois time are 0.3-1.0. Technician comments must support time claimed by all steps taken to verify failure. Indiviviual on/off punch time are required on technician time ticket.
RECALL N192264210 REJECT - 07/15/2020
Anybody else run into this yet?Recall N182206311 was completed to disable the block heater.Vehicle comes back with open recall N192264210 - when trying to submit it rejects with Error 173 : Field action has already been performed...
Forum - 06/09/2020
You could you the ring replacment op code and reduce the time. I would note on the job crd that it was only removed,cleaned and reassembled and time was reduced.
Forum - 06/15/2020
... repeat repair. It may possibly go through if it's not over your limit, but having 2 parts with 1 op code could possibly kick it out. If you have to h route it you will need to send a copy of the previous repair and current repair...
Forum - 05/21/2020
That is correct 1MaryRuble! Both 4069919 & 4029929 are Engine CCND labor operations. Documentation requirements include the technician identified engine diagnostic trouble codes (DTC's).
Forum - 09/01/2020
... scheduled an appt and our appt printout stated the concerns, that it wouldn't be an added op because the customer stated it on the appt. This statement from JL News makes it sound like the customer would state their concerns to set up the...
Forum - 08/21/2020
2 lines 2 labor ops. Use caution as it says per New Vehicle Limited Warranty-which of course for brake pads is only 7500 miles....
Forum - 07/23/2020
I think what they are telling you is that if you do one OR the other you should use the individual operations but since you are doing BOTH and they share a 9090 cause of failure (TSB) that it should be one line with parts and OLH. My advise would be to...
Forum - 07/23/2020
I had this situation, with a referneced bulletin once, and submitted like you said. They told me if different labor ops were listed, to do them as separate lines, account for any overlap and subtract on one line (mine was a lifter failure) and auth the...
Forum - 06/09/2021
Go to the resource tab, then help card. There is a reference card for the wiring ops and requirements. Hope this helps.
Forum - 05/14/2021
I had been waiiting on our office manager for confirmation of payment, and we did not receive the credit on our open parts statement. I called the repurchasing department and they told me to submit a claim for it, we must have just missed the cut...
Forum - 05/04/2021
... AIR) ,while some have to be done by the dealer. It also looks like it their done OTA there is an op code to use vs if the dealer actually does the programming. I could be wrong but that's what i see....
Forum - 04/30/2021
... as to regular labor time. So if a tech punches on for a job and off 1.5 hours later and the labor operation pays 3.4 hours with no diagnosis will it pass an audit if I pay the tech the full 3.4 hours? Is there a parameter to follow or do i not pay the...
Forum - 04/13/2021
The labor operation should be submitted as 4041520 for the auxiliary battery because that is what should be replaced based on the initial visit. It will still need authorization R for a related repair which hopefully they already have. I have some concern...
Forum - 02/04/2021
Thanks to all for the responses. This is what I thought but then someone told me that no I had to use the labor op with base time of zero and then put all the labor under OLH. Good to know I've been doing it right. :-)
Forum - 04/22/2021
I went back and looked at the bullentin. It looks like you would only use this if it fails during the 3/36 coverage. After that i would be like you, i would use op code 4062350. I should have read it through before replying.
Forum - 03/17/2021
In the past, for non-Transportation Claims, a closest to labor operation was used (e.g. instrument panel compartment) and the part expense was entered in net, as the part number did not exist when entered in GWM.
What Would You Do - 04/21 - 03/22/2021
... to replace the battery. The warranty administrator submitted the transaction with labor operation 4041510 Battery Replace with 0.3 hours in base and 0.3 hours variable diagnostic time for electrical diagnosis and the battery claimed in the parts...
Forum - 03/11/2021
My guys usually put in the opcodes, I just verify that they got the right ones and after a little repetition I can seem to remember the basics. The old ones that pop up I just look up.
pdi washer fluid - 02/19/2021
... purchased from gm. can that be claim. also, how much $$ per pdi, and is there a labor op, or is it just added to net somehow. thank you...
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
Forum - 02/16/2021
As you can see, not all of the operation codes get diagnostic time. If it is a straight time repair, diagnostic time is not allowed because it is not a published add on time yet. If the technician needs diagnosis time, then that is technically...
Recall N202319030 - 01/29/2021
... the tire pre auth on this recall. I have one that I am trying to do but it is telling me the labor op is not correct and it's also asking for damage location. There is nothing in the recall that is telling me the location. Not sure what they are looking...
Forum - 12/30/2020
... It is the canister that is the one that caused the failure. Is it not the valve that sticks open and causes the contamination? Some one had told me this at one time so now confused about it. However, if everyone is using the canister as the failed part...
What Would You Do - 02/21 - 01/27/2021
... the plastic supply or return port on the fuel pump module may crack. If either of the ports develops a crack, fuel will leak from the area. To correct the condition dealers are required to replace the fuel pump module, and on certain 2006-08 models (excluding...
Forum - 02/03/2021
I would submit the claim using the appropriate labor op# for the part being repaired, put the labor in base time. If the tech spent more time than the base time allows then any additional must be submitted as OLH with managers approval. There must be...
Forum - 02/03/2021
Yes. Are you using the labor op in the Bulletin? You need to follow the Bulletin. In the PRA the tires is not damaged its the wear of the tread. Don't use damaged if the tires are not damaged. This Bulletin is for premature wear. Hope this helps.
Forum - 01/29/2021
A consideration for those of you that leave the job card open to avoid accounting journal entries for credits/debits, etc, by doing so it is reporting that the vehicle has not left the shop, when actually the customer is in possession of their vehicle....
TRANSPORTATION CLAIM - 04/11/2024
... The mirror is still not available and we are past 6 months. We have a SPAC case. Can I open a new repair order and refer to the previous one? Not sure how to handle this. ...
Forum - 04/11/2024
... and cylinder paid for with out it coming back as an exceesive part or it not matching the labor op?...
Forum - 01/30/2024
... labor was $10 I said must not be very sturdy for less then .1. You should be able to pry it open with a finger nail file, seriously let us know what you finally figure out....
Forum - 01/30/2024
Hi! The PRA Process and Information Bulletin, 18-NA-306, provides a list (including labor operation numbers) of the components that require GM Pre-Authorization via the CSMT App. For example: Labor Operation 7023350-Front Seat Cushion Cover and...
WHEEL BASE - 02/14/2024
... me that base is the only wheel base - no long or short. 1GNSKSKD1MR103273 Labor op 6041160. When I put it through as ST it says base time wrong. thank you. ...
Forum - 02/15/2024
... Good story and good punch time. The last time I contacted her, she told me I need to open a case with problems. But it takes a minimum of 2 weeks to get an answer back. And then up to 2 weeks in review. Do you think this is something...
Forum - 02/21/2024
Hello! Are you possibly referring to a one-day rental, when no warranty repair is performed? If so, labor operation: 0600008. (Bulletin 07-00-89-037)
Forum - 02/22/2024
... they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which was the part but only put the rental on with an explanation and attachements. ...
Forum - 03/22/2024
... Just to share this, with our SAVI process and the way we write up used and new vehicles we have adopted a store policy that any recalls or mechanical repair lines that would potentially be added are all put on a new ticket. So, if we have a used car...
Forum - 03/22/2024
... regardless of whether or not they say "expires with base warranty". I had an older corvette with 6 open recalls that said that, we did them all and GM paid them all....
Forum - 01/11/2024
I am on DealerTrack, the warranty ticket can stay open after the customer pay is closed so as the warranty administrator I can correct what has been paid by the writer or cashier and fix it prior to submission and closing the warranty portion of the ...
Forum - 01/12/2024
You would use the opcode for the "safe" (haven't heard of this one) and any additional time required due to the mechanism failure, etc. would be considered OLH. He needs to run good time for anything outside of normal replacement.
Forum - 01/16/2024
But you see what I mean? Several of us have job cards opened in December but the exchange order was not processed until after the first of the year so the exchange centers are billing us for parts but due to the job card date we can't submit with parts....
Forum - 12/26/2023
Hi ewil3rd,,,,in the same vein,,,can you look at my posting today in the Wide Open forum category,,, and provide your input on the issue of whose responsibility it is to document extended rental claims and provide the input to Saginaw? Before i...
Forum - 10/23/2023
I was told by my warranty specialist to use the closest to labor op with notes to explain to be able to claim the fluid. I also had a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I...
Bulletin 16-NA-102 for part warranty - 11/02/2023
... Repair would be under a parts warranty. Just wondering if any one has used the bulletin labor op for a parts warranty? I am thinking to use the fuel injection pump LOP as that was the failed part with OLH for the collateral parts.Carol...
Warranty Administrator responsibilities - 12/12/2023
... example: My warranty admin works 7:30 - 4 monday through Friday. Our service department is open 7:30 - 8 pm m-f, 7:30 - 2 pm Saturdays. Obviously there are gaps when he's not here, how would I habdle those warranty claims? I've thought...
Forum - 12/12/2023
I have run into it a few times, I just close the browser and open and log in again and it works. It is getting so fragile these days.
Video Processing Cable replacement - 10/18/2023
... from the left fender wheel well to the rear camera. I'm thinking of using the cable replacement LOP as the other labor op for the coaxial cable is the one that involves the headliner. ...
Forum - 10/20/2023
The part number = a digital radio antenna & navigational antenna coaxial cable assembly. I was not able to find a match either within the LTG for that component. I agree with using the cable replace op: 5430930, in this situation.
Forum - 11/30/2023
We never send a tow company. We have the customer call GM roadside if applicable, if not, we will give the customer the option to call his own tow company or provide them with the number to a local company we use. This will keep you from the liability...
Forum - 12/06/2023
I've been having issues all day. GWM and SI have been a nightmare today. I was finally able to get them opened using Firefox. Seemed to be functional. Now GWM won't allow me to create a new transaction. I enter all fields, hit submit, all fields go blank,...
I would submit the claim using the appropriate labor op# for the part being repaired, put the labor in base time. If the tech spent more time than the base time allows then any additional must be submitted as OLH with managers approval. There must be...
Forum - 02/03/2021
Yes. Are you using the labor op in the Bulletin? You need to follow the Bulletin. In the PRA the tires is not damaged its the wear of the tread. Don't use damaged if the tires are not damaged. This Bulletin is for premature wear. Hope this helps.
Forum - 01/29/2021
A consideration for those of you that leave the job card open to avoid accounting journal entries for credits/debits, etc, by doing so it is reporting that the vehicle has not left the shop, when actually the customer is in possession of their vehicle....
TRANSPORTATION CLAIM - 04/11/2024
... The mirror is still not available and we are past 6 months. We have a SPAC case. Can I open a new repair order and refer to the previous one? Not sure how to handle this. ...
Forum - 04/11/2024
... and cylinder paid for with out it coming back as an exceesive part or it not matching the labor op?...
Forum - 01/30/2024
... labor was $10 I said must not be very sturdy for less then .1. You should be able to pry it open with a finger nail file, seriously let us know what you finally figure out....
Forum - 01/30/2024
Hi! The PRA Process and Information Bulletin, 18-NA-306, provides a list (including labor operation numbers) of the components that require GM Pre-Authorization via the CSMT App. For example: Labor Operation 7023350-Front Seat Cushion Cover and...
WHEEL BASE - 02/14/2024
... me that base is the only wheel base - no long or short. 1GNSKSKD1MR103273 Labor op 6041160. When I put it through as ST it says base time wrong. thank you. ...
Forum - 02/15/2024
... Good story and good punch time. The last time I contacted her, she told me I need to open a case with problems. But it takes a minimum of 2 weeks to get an answer back. And then up to 2 weeks in review. Do you think this is something...
Forum - 02/21/2024
Hello! Are you possibly referring to a one-day rental, when no warranty repair is performed? If so, labor operation: 0600008. (Bulletin 07-00-89-037)
Forum - 02/22/2024
... they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which was the part but only put the rental on with an explanation and attachements. ...
Forum - 03/22/2024
... Just to share this, with our SAVI process and the way we write up used and new vehicles we have adopted a store policy that any recalls or mechanical repair lines that would potentially be added are all put on a new ticket. So, if we have a used car...
Forum - 03/22/2024
... regardless of whether or not they say "expires with base warranty". I had an older corvette with 6 open recalls that said that, we did them all and GM paid them all....
Forum - 01/11/2024
I am on DealerTrack, the warranty ticket can stay open after the customer pay is closed so as the warranty administrator I can correct what has been paid by the writer or cashier and fix it prior to submission and closing the warranty portion of the ...
Forum - 01/12/2024
You would use the opcode for the "safe" (haven't heard of this one) and any additional time required due to the mechanism failure, etc. would be considered OLH. He needs to run good time for anything outside of normal replacement.
Forum - 01/16/2024
But you see what I mean? Several of us have job cards opened in December but the exchange order was not processed until after the first of the year so the exchange centers are billing us for parts but due to the job card date we can't submit with parts....
Forum - 12/26/2023
Hi ewil3rd,,,,in the same vein,,,can you look at my posting today in the Wide Open forum category,,, and provide your input on the issue of whose responsibility it is to document extended rental claims and provide the input to Saginaw? Before i...
Forum - 10/23/2023
I was told by my warranty specialist to use the closest to labor op with notes to explain to be able to claim the fluid. I also had a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I...
Bulletin 16-NA-102 for part warranty - 11/02/2023
... Repair would be under a parts warranty. Just wondering if any one has used the bulletin labor op for a parts warranty? I am thinking to use the fuel injection pump LOP as that was the failed part with OLH for the collateral parts.Carol...
Warranty Administrator responsibilities - 12/12/2023
... example: My warranty admin works 7:30 - 4 monday through Friday. Our service department is open 7:30 - 8 pm m-f, 7:30 - 2 pm Saturdays. Obviously there are gaps when he's not here, how would I habdle those warranty claims? I've thought...
Forum - 12/12/2023
I have run into it a few times, I just close the browser and open and log in again and it works. It is getting so fragile these days.
Video Processing Cable replacement - 10/18/2023
... from the left fender wheel well to the rear camera. I'm thinking of using the cable replacement LOP as the other labor op for the coaxial cable is the one that involves the headliner. ...
Forum - 10/20/2023
The part number = a digital radio antenna & navigational antenna coaxial cable assembly. I was not able to find a match either within the LTG for that component. I agree with using the cable replace op: 5430930, in this situation.
Forum - 11/30/2023
We never send a tow company. We have the customer call GM roadside if applicable, if not, we will give the customer the option to call his own tow company or provide them with the number to a local company we use. This will keep you from the liability...
Forum - 12/06/2023
I've been having issues all day. GWM and SI have been a nightmare today. I was finally able to get them opened using Firefox. Seemed to be functional. Now GWM won't allow me to create a new transaction. I enter all fields, hit submit, all fields go blank,...
Forum - 10/31/2023
The proper thing to do would be to charge back the claim and use the correct labor op for the lower oil pan. Then your new claim for the upper oil pan when you use the labor op for the upper pan that you already used the 1st time for the lower pan might...
Forum - 10/31/2023
Opps, sorry about that . It was a typo. Meant not latching. :-)
Forum - 10/02/2023
Base operation code, submit it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correct...
Forum - 08/01/2023
... to see why the vehicle content is not showing correctly. If the sales department manipulated this option somehow then it is all on the dealership and you should do a ZSET. Did the parts come through your LPO provider or did they order them through SPO?...
Forum - 08/07/2023
Last time I was on the phone with DBC about a labor operation(actually last week), I was on the phone for over an hour! They ended up telling me they would have to call back. I took the info right out of SI and even gave them the doc id of the picture...
Forum - 07/06/2023
I typically just increase the year until the LTG shows up for the proper make and then go by that. It is kind of a drag if you have a weird part that has some obscure opcode. Sometimes they drop older years and you have to keep going up and up to find...
Labor time Base or ST - 06/28/2023
I'm not sure which time to use. 1GC5YLE73LF245804 Labor Op 3031530. This is a 4 door 2500 silverado. Does that mean it's "without Chassis Cab'?I don't remember seeing this before but it's been a long month. Any...
Forum - 07/24/2023
Thanks for your answer. I thought it was possible. But the shop billed at their normal rate which is way more than the .7 you get for the option. I should have clarified if I can claim over the warranty rate for the sublet. My...
Forum - 06/16/2023
... If the techs are not checking vehicle equipment then they are very likely not following the proper procedure and are missing modules. I get a lot of these mixed up opcodes for these retrofit deals because they don't check the equipment and sometimes...
Add on Line question - 06/16/2023
If you have line 1 with a customer pay part that is installed and it is defective soo you open another line with that now being warranty,,,,does that line count as an add on that requires mgt auth or can you say it relates to the original owner concern...
Forum - 04/28/2023
In the past as long as I had the documentation (IVH) to show that the recall was open at the time of write-up and they have reopened the recall so that I could claim it and attach the documentation. It looks like now that all we need to do is 'h' route...
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
Forum - 05/22/2023
Thank you for your response. Yes, I opened time guide feedback. Most likely LPO needs to be added.
Forum - 04/25/2023
As long as I have the documentation it was open when written up and when we performed the update with the SPS print out from the tech, I H-route it for payment.
Forum - 04/26/2023
The warranty admin would attach the VIS to the warranty claim showing the recall was isted as open when customer arrived to dealership. Attach to the claim and H route it with notes explaining.
Forum - 12/20/2022
typically when performing a reimbursement for a repair that the customer previously paid for, a new job card would be opened for the reimbursement. the new JC would provide documentation in support of the situation (3 C's) and include the job card...
Forum - 12/29/2022
When this has happened to me I send it up for auth with a copy of the VIS showing it states open and when the program was done. I don't think its fair when they do this. I make them pay us.
Oil Leak Question - 11/30/2022
I have a ticket where there was an oil leak and the correction was to re-seal the oil pan. Which Labor Op should I use? I can't find one for re-sealing the oil pan? THe tech logged 1.6 hours on the job for finding the leak, cleaning...
Forum - 10/20/2022
... the recall "has been completed" and in your instance I would personally submit it with the opcode and pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has...
LPO'S Vehicle build says one thing.... DBC says another - 10/28/2022
... the last 8 of PR186263, looking at the vehicle build it says :I am being told by DBC that it is an option we cannot claim. This seems to be happening quite often as of late. Where the build says one thing and the factory invoice says another. Is...
Forum - 08/01/2022
... couple of times they worked on getting it right. I also used to ask them to print the labor operation and time for me to make sure we were all on the same page. ...
Recall N222372380 Third-Row Seatbelt Buckle Retention - 09/08/2022
... but when you actually look at the recall you can do this to either close it or make it stay open until there is a remedy9106434Inspect Only – Vehicle Passed Inspection (No Further Action Required)0.2ZFATN/A9106435Inspect Only –...
Forum - 09/12/2022
In traditional GM fashion, they tell us nothing. One of my techs tried using one of those opcodes because he did not want to deploy the old airbags and discard them. So he saw an opcode for "lazy" and tried using it. Nowhere does GM tell us what BU 2190...
Forum - 09/13/2022
... IVH to confirm that the correct retrofit bulletin is followed. The bulletins provide parts, labor operation, and labor time details. ...
What Would You Do? - 10/22 - 09/26/2022
... the technician attempted to reprogram the keyless transmitter. The transmitter was no longer operational. A second reprogram was attempted with the same result. The technician replaced the keyless transmitter, reprogrammed and determined that the system...
The proper thing to do would be to charge back the claim and use the correct labor op for the lower oil pan. Then your new claim for the upper oil pan when you use the labor op for the upper pan that you already used the 1st time for the lower pan might...
Forum - 10/31/2023
Opps, sorry about that . It was a typo. Meant not latching. :-)
Forum - 10/02/2023
Base operation code, submit it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correct...
Forum - 08/01/2023
... to see why the vehicle content is not showing correctly. If the sales department manipulated this option somehow then it is all on the dealership and you should do a ZSET. Did the parts come through your LPO provider or did they order them through SPO?...
Forum - 08/07/2023
Last time I was on the phone with DBC about a labor operation(actually last week), I was on the phone for over an hour! They ended up telling me they would have to call back. I took the info right out of SI and even gave them the doc id of the picture...
Forum - 07/06/2023
I typically just increase the year until the LTG shows up for the proper make and then go by that. It is kind of a drag if you have a weird part that has some obscure opcode. Sometimes they drop older years and you have to keep going up and up to find...
Labor time Base or ST - 06/28/2023
I'm not sure which time to use. 1GC5YLE73LF245804 Labor Op 3031530. This is a 4 door 2500 silverado. Does that mean it's "without Chassis Cab'?I don't remember seeing this before but it's been a long month. Any...
Forum - 07/24/2023
Thanks for your answer. I thought it was possible. But the shop billed at their normal rate which is way more than the .7 you get for the option. I should have clarified if I can claim over the warranty rate for the sublet. My...
Forum - 06/16/2023
... If the techs are not checking vehicle equipment then they are very likely not following the proper procedure and are missing modules. I get a lot of these mixed up opcodes for these retrofit deals because they don't check the equipment and sometimes...
Add on Line question - 06/16/2023
If you have line 1 with a customer pay part that is installed and it is defective soo you open another line with that now being warranty,,,,does that line count as an add on that requires mgt auth or can you say it relates to the original owner concern...
Forum - 04/28/2023
In the past as long as I had the documentation (IVH) to show that the recall was open at the time of write-up and they have reopened the recall so that I could claim it and attach the documentation. It looks like now that all we need to do is 'h' route...
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
Forum - 05/22/2023
Thank you for your response. Yes, I opened time guide feedback. Most likely LPO needs to be added.
Forum - 04/25/2023
As long as I have the documentation it was open when written up and when we performed the update with the SPS print out from the tech, I H-route it for payment.
Forum - 04/26/2023
The warranty admin would attach the VIS to the warranty claim showing the recall was isted as open when customer arrived to dealership. Attach to the claim and H route it with notes explaining.
Forum - 12/20/2022
typically when performing a reimbursement for a repair that the customer previously paid for, a new job card would be opened for the reimbursement. the new JC would provide documentation in support of the situation (3 C's) and include the job card...
Forum - 12/29/2022
When this has happened to me I send it up for auth with a copy of the VIS showing it states open and when the program was done. I don't think its fair when they do this. I make them pay us.
Oil Leak Question - 11/30/2022
I have a ticket where there was an oil leak and the correction was to re-seal the oil pan. Which Labor Op should I use? I can't find one for re-sealing the oil pan? THe tech logged 1.6 hours on the job for finding the leak, cleaning...
Forum - 10/20/2022
... the recall "has been completed" and in your instance I would personally submit it with the opcode and pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has...
LPO'S Vehicle build says one thing.... DBC says another - 10/28/2022
... the last 8 of PR186263, looking at the vehicle build it says :I am being told by DBC that it is an option we cannot claim. This seems to be happening quite often as of late. Where the build says one thing and the factory invoice says another. Is...
Forum - 08/01/2022
... couple of times they worked on getting it right. I also used to ask them to print the labor operation and time for me to make sure we were all on the same page. ...
Recall N222372380 Third-Row Seatbelt Buckle Retention - 09/08/2022
... but when you actually look at the recall you can do this to either close it or make it stay open until there is a remedy9106434Inspect Only – Vehicle Passed Inspection (No Further Action Required)0.2ZFATN/A9106435Inspect Only –...
Forum - 09/12/2022
In traditional GM fashion, they tell us nothing. One of my techs tried using one of those opcodes because he did not want to deploy the old airbags and discard them. So he saw an opcode for "lazy" and tried using it. Nowhere does GM tell us what BU 2190...
Forum - 09/13/2022
... IVH to confirm that the correct retrofit bulletin is followed. The bulletins provide parts, labor operation, and labor time details. ...
What Would You Do? - 10/22 - 09/26/2022
... the technician attempted to reprogram the keyless transmitter. The transmitter was no longer operational. A second reprogram was attempted with the same result. The technician replaced the keyless transmitter, reprogrammed and determined that the system...
Can I claim OLH? - 09/16/2022
Wondering if I can claim OLH on a front side door adjustment? Sent to my body shop to adjust a customers 22 eqniox passenger front door, turned out to be pretty extensive.. Can I claim OLH on lapor op 1411232? thanks!!
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
Forum - 07/26/2022
... off the bat. If you scan down to the CPO section you will see that someone has grouped the CPO opcodes together based on vehicle make when we all know that these are based on price tiers. So either GM is redoing the opcode structure to mirror the first...
Forum - 07/26/2022
... changing CPO pricing as well. As I re-read that GCUS message I see they didn't specify an operation code so it does occur to me that they have finally realized that regardless of whether it is a first service or CPO that pricing uniformity will...
Forum - 08/29/2022
When the Roof Rail Airbag opened, I provided the tech's a simplified instruction sheet (containing my email) so I could do this as well. It may seem aggrivating to start, but eventually their phone/tablet will automatically populate...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... system for submission. It seems for this brand you can do it either way. And a lot of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... system for submission. It seems for this brand you can do it either way. And a lot of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
Forum - 06/27/2022
So I finally got this clarified. The 95/5 part of the 5 days only involves the open job card date and the last punch time that the technician has for that repair. They want the warranty admins to have the claims processed in that week so that it counts...
Forum - 06/29/2022
... an issue then your claim would be parts and OLH for the first repair attempt and you would use the opcode for the final correction with that base time and appropriate management approvals. If there were 2 failures related to the tailgate not working...
WARRANTY ADMINISTRATOR - 07/19/2022
HelloI have a 21 chevrolet silverado 2500, that we started a oil consumption test on. What labor op would I use for this?? The tech said they used to use cannot verify lop, but that lop is not working. I would appreciate any input, I have...
Forum - 03/15/2023
Hi Detective. :) I have also ran into this multiple times. Simply attach your copy of IVH showing the recall still open, job card, and SPS print out to the claim and route for GM review. They do take a week or more to review but none of mine...
#PIE0735A: Engineering Information - Information on Transmission Fluid Seen Under the Vehicle - 03/15/2023
When a technician follows the PIE and then the engineer advises to move forward with a repair, do I submit the PIE opcode separate from the repair? 2 claims?
Forum - 03/16/2023
... Here's some angry emojis for you. I'm also assuming you attached the IVH showing open field action, printout dated same day as RO, and the SPS sheet dated prior to the OTA date? If you did, I would email your specialist the documents and ask...
Forum - 03/17/2023
I did attach the VIS showing the recall open and after it was rejected I emailed WSC and got no response. I submitted it again with a comment that made my frustration clear in a professional and direct way. We shall see.
21-NA-139 - 03/10/2023
I hope you all are having a wonderful Friday!! I have a question on this bulletin. It states the opcode is to inspect, not replace. But then the part number is supplied. Would replacement go on another line using the appropriate replacement opcode and...
Accessory warranty - 03/06/2023
... and it had to be replaced under warranty. The other dealer told us they added it to the option codes as YM8 which I see. When I try to put the claim through, using LOP 0520620, which I believe is the closest LOP, I am getting...
Forum - 03/07/2023
Hi nimnicht - Please refer to the following bulletin in regards to claim approvals. Bulletin 04-00-89-015 Required Operating Procedures (SM Approvals and Transaction Authorizations Bullet #2) provides detail on approvals/authorizations as well as...
Forum - 03/23/2023
... It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that the only opcode you put in the recall is for 4% of the vehicles affected but who cares about the rest? If...
Forum - 03/22/2023
If the repair and vehicle pertained to the bulletin I probably would have used the bulletin labor op as I believe they are wanting to track these repairs with the specific bulletin LOP's ? If the bulletin didn't apply to the vehicle then I would have...
Forum - 04/04/2023
The below opcodes are on the CPO "Labor Operations that require Pre-Approval" which I refer to as the "restricted list". I go to the warranty resource center and download the PDF and keep it on my desktop for quick access. Ctrl + F and type in your opcode,...
Forum - 04/04/2023
... they said no, but since I couldn't find that in writing anywhere I didn't want to just trust the opinion of a GM rep without somewhere to back it up in official GM writing. Thanks for your input....
SAVI scan for policy work?? - 04/07/2023
... they count against our total? If they do ,,,then I can see management passing on the opportunity to assist as it may cost us our percentage we need to hit...
Forum - 04/13/2023
The labor op I provided actually pays up to to 0.5 you may claim allowable hours, it provided guidelines for using it. I have used it only once or twice but have had no issues with it. It looks like it is for 2023 Model year and up, so I agree...
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... DEPT,,,OR A LINE GETS ADDED AND YOU HAVE A PARTS DELAY,,,,LINE 1 OR 2 THAT STARTED WHEN THE JC WAS OPENED ( AND THEY CLOSE QUICKLY ) CAN EASILY TIME OUT EVEN THOUGH YOU MIGHT STILL BE AWAITING PARTS FOR ANOTHER LINE. THIS IS SOMEWHAT OF A GRAY AREA...
Forum - 04/18/2023
it has to be scanned the day the JC is opened,,,if you scan first,,then write it up the SAVI logo will appear,,,if not then you need to verify it took by saving a copy of the print out,,,we use Eadvisor,,,and you can go to the SAVI app and put in the...
Wondering if I can claim OLH on a front side door adjustment? Sent to my body shop to adjust a customers 22 eqniox passenger front door, turned out to be pretty extensive.. Can I claim OLH on lapor op 1411232? thanks!!
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
Forum - 07/26/2022
... off the bat. If you scan down to the CPO section you will see that someone has grouped the CPO opcodes together based on vehicle make when we all know that these are based on price tiers. So either GM is redoing the opcode structure to mirror the first...
Forum - 07/26/2022
... changing CPO pricing as well. As I re-read that GCUS message I see they didn't specify an operation code so it does occur to me that they have finally realized that regardless of whether it is a first service or CPO that pricing uniformity will...
Forum - 08/29/2022
When the Roof Rail Airbag opened, I provided the tech's a simplified instruction sheet (containing my email) so I could do this as well. It may seem aggrivating to start, but eventually their phone/tablet will automatically populate...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... system for submission. It seems for this brand you can do it either way. And a lot of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... system for submission. It seems for this brand you can do it either way. And a lot of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
Forum - 06/27/2022
So I finally got this clarified. The 95/5 part of the 5 days only involves the open job card date and the last punch time that the technician has for that repair. They want the warranty admins to have the claims processed in that week so that it counts...
Forum - 06/29/2022
... an issue then your claim would be parts and OLH for the first repair attempt and you would use the opcode for the final correction with that base time and appropriate management approvals. If there were 2 failures related to the tailgate not working...
WARRANTY ADMINISTRATOR - 07/19/2022
HelloI have a 21 chevrolet silverado 2500, that we started a oil consumption test on. What labor op would I use for this?? The tech said they used to use cannot verify lop, but that lop is not working. I would appreciate any input, I have...
Forum - 03/15/2023
Hi Detective. :) I have also ran into this multiple times. Simply attach your copy of IVH showing the recall still open, job card, and SPS print out to the claim and route for GM review. They do take a week or more to review but none of mine...
#PIE0735A: Engineering Information - Information on Transmission Fluid Seen Under the Vehicle - 03/15/2023
When a technician follows the PIE and then the engineer advises to move forward with a repair, do I submit the PIE opcode separate from the repair? 2 claims?
Forum - 03/16/2023
... Here's some angry emojis for you. I'm also assuming you attached the IVH showing open field action, printout dated same day as RO, and the SPS sheet dated prior to the OTA date? If you did, I would email your specialist the documents and ask...
Forum - 03/17/2023
I did attach the VIS showing the recall open and after it was rejected I emailed WSC and got no response. I submitted it again with a comment that made my frustration clear in a professional and direct way. We shall see.
21-NA-139 - 03/10/2023
I hope you all are having a wonderful Friday!! I have a question on this bulletin. It states the opcode is to inspect, not replace. But then the part number is supplied. Would replacement go on another line using the appropriate replacement opcode and...
Accessory warranty - 03/06/2023
... and it had to be replaced under warranty. The other dealer told us they added it to the option codes as YM8 which I see. When I try to put the claim through, using LOP 0520620, which I believe is the closest LOP, I am getting...
Forum - 03/07/2023
Hi nimnicht - Please refer to the following bulletin in regards to claim approvals. Bulletin 04-00-89-015 Required Operating Procedures (SM Approvals and Transaction Authorizations Bullet #2) provides detail on approvals/authorizations as well as...
Forum - 03/23/2023
... It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that the only opcode you put in the recall is for 4% of the vehicles affected but who cares about the rest? If...
Forum - 03/22/2023
If the repair and vehicle pertained to the bulletin I probably would have used the bulletin labor op as I believe they are wanting to track these repairs with the specific bulletin LOP's ? If the bulletin didn't apply to the vehicle then I would have...
Forum - 04/04/2023
The below opcodes are on the CPO "Labor Operations that require Pre-Approval" which I refer to as the "restricted list". I go to the warranty resource center and download the PDF and keep it on my desktop for quick access. Ctrl + F and type in your opcode,...
Forum - 04/04/2023
... they said no, but since I couldn't find that in writing anywhere I didn't want to just trust the opinion of a GM rep without somewhere to back it up in official GM writing. Thanks for your input....
SAVI scan for policy work?? - 04/07/2023
... they count against our total? If they do ,,,then I can see management passing on the opportunity to assist as it may cost us our percentage we need to hit...
Forum - 04/13/2023
The labor op I provided actually pays up to to 0.5 you may claim allowable hours, it provided guidelines for using it. I have used it only once or twice but have had no issues with it. It looks like it is for 2023 Model year and up, so I agree...
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... DEPT,,,OR A LINE GETS ADDED AND YOU HAVE A PARTS DELAY,,,,LINE 1 OR 2 THAT STARTED WHEN THE JC WAS OPENED ( AND THEY CLOSE QUICKLY ) CAN EASILY TIME OUT EVEN THOUGH YOU MIGHT STILL BE AWAITING PARTS FOR ANOTHER LINE. THIS IS SOMEWHAT OF A GRAY AREA...
Forum - 04/18/2023
it has to be scanned the day the JC is opened,,,if you scan first,,then write it up the SAVI logo will appear,,,if not then you need to verify it took by saving a copy of the print out,,,we use Eadvisor,,,and you can go to the SAVI app and put in the...
Forum - 04/18/2023
Regarding timing of the dongle device scan; refer to Service P&P Article 6.2.1: Vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Forum - 04/19/2023
I mean it makes sense since each line is processed basically as a single job card. The clock starts when that ticket is open regardless of what happens. I rarely run into a case where I can't support the length of the claim due to parts delay, etc.&n...
Forum - 04/19/2023
As I shared elsewhere I got my first one yesterday. I am still waiting to hear back from WSC about what our options are. Short version is my advisor dropped the ball. It was a 17 Cadi so he figured it was COD when he wrote it up so he didn't plug it....
Forum - 01/10/2023
On an LV3 It is part of the water inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job...
Relearning of modules. - 01/11/2023
Trying to find ops for relearning modules is basically non-existent. I have even called WSC and they are stumped. Would a Globel reset (electrical) be suffice? I'm stumped....
Forum - 01/19/2023
I am for sure following this one. I got the same op codes. LTG calling it an Aux. tire pressure indicator
CCND - 02/17/2023
So I'm trying to code for a CCND on a 2021 Tahoe with regards to the rear tailgate opens by itself. Tech inspected and no problem was found. I cannot figure out the best LOP to use. Any ideas?Thanks
Forum - 02/21/2023
Like ewill3rd said I would correct the ticket if it is opened. But when submitting I always note that it is not a true add line and not even submit as an add line.
Forum - 02/21/2023
i think it would be transportation,,,but since both front and rear were missing maybe a build mistake,,,so since the warranty option now is only way to go i would do it
Working Capital reimbursements - 02/22/2023
... one working capital credit or does the system prevent that by having you enter the 9800088 labor op? We just started claiming these and there is quite a bit of money sometimes to claim...
Forum - 01/26/2023
Great point! Sometimes it is the "easy" stuff that is overlooked that may create and/or be a part of the issue (e.g. incorrect labor op, transposed number or other data entry "fat-finger"). Thanks for sharing ewill3rd!
Forum - 02/02/2023
I have never broke down a sublet bill. I am not sure what it is to be honest. I mean he did follow a bulletin.. but I am wondering if I should use a closest to op since it is sublet
Forum - 02/03/2023
Our tech did the carpets and the other did just the resealing. I am just thinking had I not used the unique op on this then it wouldnt have exceeded... at least now that I am thinking about it ... who knows. As my old WSC person said, there is no...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Mark: [quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make...
Re: Body Leak Testing - 09/18/2008
What opcode would you use? Customer concern not duplicated for body leak doesnt have a repair group category. HMMMMM.
Re: GlobalConnect inop - 09/30/2008
It worked better yesterday than Friday. On Friday I could go to SI and type in a VIN, click next and got the message "You are not authorized to view this page". Sigh. At least I could still look up opcodes yesterday, but it put me a day behind!
Re: Body Leak Testing - 09/18/2008
Did your tech state whether or not he inspect the drain tube in the sunroof. If he did there is a labor op for inspection and cleaning. (B2849). I would use that with some olh on it. It will work for a no problem found.
Re: HOURS - 09/09/2008
Our location is open Mon & Thur 7:30am - 7:30pm Tue, Wed, & Fri 7:30am - 5:30pm. I thank goodness only have to work one of the 12 hour shifts.
Re: HOURS - 09/10/2008
we are open Mon & Thur from 7:00 AM until 8:00 PM. Tues, Wed & Friday from 7:00 until 6:00. CLOSED Saturday. I work from 8:00 till 5:00 ish.
Re: HOURS - 08/28/2008
We are open Monday - Friday 5:00am - 9:00pm. Saturdays 8:00am - 2:00pm. We have 3 different shifts during the week. 1st: 5:00am - 2:00pm (2 advisors, 2 teams), 2nd: 7:30am - 4:30pm (1 advisor, 1 team) , 3rd shift is 2:00pm - 9:00pm (1 advisor, 1 team)(techs...
Volkswagen Warranty Admins. - 08/28/2008
I think it's great that they opened up the forum to other manufacturers. I have only been submitting VW for 10 months and find myself facing new challenges every week with claims. The FOM was right when he told me Volkswagen warranty is like no other...
Re: Related repairs - 09/04/2008
PART OF THAT MAY BE RELATED TO BULLETIN 05-01-38-012C. I HAVE HAD THIS DISCUSSION ALSO AND NORMALLY I WOULD USE THE OPERATION OF THE FAILED COMPONENT AND THE SUBSEQUENT DAMAGE FROM THAT PART WOULD BE OLH IF APPLICABLE TO THE FAILED PART. MY REP PREFERS...
Re: HOURS - 08/26/2008
We are open Monday & Thurs 7a-7p, Tues, Wed, Fri 7a-5p Sat 8a-noon. I work M-F 8-5 (but I'm here earlier & later all the time).
Re: HOURS - 08/26/2008
Our service dept is open Mon-Fri 7am-8pm & Sat 8am-5pm. I work M-F 8-5 but have been coming in at 7.
Re: HOURS - 08/26/2008
service is open 7:00 to 6pm mon-fri. 7 to 3 on sat.I work 8 to 5 mon-fri.except for the last day of month and then who knows.
Regarding timing of the dongle device scan; refer to Service P&P Article 6.2.1: Vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Forum - 04/19/2023
I mean it makes sense since each line is processed basically as a single job card. The clock starts when that ticket is open regardless of what happens. I rarely run into a case where I can't support the length of the claim due to parts delay, etc.&n...
Forum - 04/19/2023
As I shared elsewhere I got my first one yesterday. I am still waiting to hear back from WSC about what our options are. Short version is my advisor dropped the ball. It was a 17 Cadi so he figured it was COD when he wrote it up so he didn't plug it....
Forum - 01/10/2023
On an LV3 It is part of the water inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job...
Relearning of modules. - 01/11/2023
Trying to find ops for relearning modules is basically non-existent. I have even called WSC and they are stumped. Would a Globel reset (electrical) be suffice? I'm stumped....
Forum - 01/19/2023
I am for sure following this one. I got the same op codes. LTG calling it an Aux. tire pressure indicator
CCND - 02/17/2023
So I'm trying to code for a CCND on a 2021 Tahoe with regards to the rear tailgate opens by itself. Tech inspected and no problem was found. I cannot figure out the best LOP to use. Any ideas?Thanks
Forum - 02/21/2023
Like ewill3rd said I would correct the ticket if it is opened. But when submitting I always note that it is not a true add line and not even submit as an add line.
Forum - 02/21/2023
i think it would be transportation,,,but since both front and rear were missing maybe a build mistake,,,so since the warranty option now is only way to go i would do it
Working Capital reimbursements - 02/22/2023
... one working capital credit or does the system prevent that by having you enter the 9800088 labor op? We just started claiming these and there is quite a bit of money sometimes to claim...
Forum - 01/26/2023
Great point! Sometimes it is the "easy" stuff that is overlooked that may create and/or be a part of the issue (e.g. incorrect labor op, transposed number or other data entry "fat-finger"). Thanks for sharing ewill3rd!
Forum - 02/02/2023
I have never broke down a sublet bill. I am not sure what it is to be honest. I mean he did follow a bulletin.. but I am wondering if I should use a closest to op since it is sublet
Forum - 02/03/2023
Our tech did the carpets and the other did just the resealing. I am just thinking had I not used the unique op on this then it wouldnt have exceeded... at least now that I am thinking about it ... who knows. As my old WSC person said, there is no...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Mark: [quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make...
Re: Body Leak Testing - 09/18/2008
What opcode would you use? Customer concern not duplicated for body leak doesnt have a repair group category. HMMMMM.
Re: GlobalConnect inop - 09/30/2008
It worked better yesterday than Friday. On Friday I could go to SI and type in a VIN, click next and got the message "You are not authorized to view this page". Sigh. At least I could still look up opcodes yesterday, but it put me a day behind!
Re: Body Leak Testing - 09/18/2008
Did your tech state whether or not he inspect the drain tube in the sunroof. If he did there is a labor op for inspection and cleaning. (B2849). I would use that with some olh on it. It will work for a no problem found.
Re: HOURS - 09/09/2008
Our location is open Mon & Thur 7:30am - 7:30pm Tue, Wed, & Fri 7:30am - 5:30pm. I thank goodness only have to work one of the 12 hour shifts.
Re: HOURS - 09/10/2008
we are open Mon & Thur from 7:00 AM until 8:00 PM. Tues, Wed & Friday from 7:00 until 6:00. CLOSED Saturday. I work from 8:00 till 5:00 ish.
Re: HOURS - 08/28/2008
We are open Monday - Friday 5:00am - 9:00pm. Saturdays 8:00am - 2:00pm. We have 3 different shifts during the week. 1st: 5:00am - 2:00pm (2 advisors, 2 teams), 2nd: 7:30am - 4:30pm (1 advisor, 1 team) , 3rd shift is 2:00pm - 9:00pm (1 advisor, 1 team)(techs...
Volkswagen Warranty Admins. - 08/28/2008
I think it's great that they opened up the forum to other manufacturers. I have only been submitting VW for 10 months and find myself facing new challenges every week with claims. The FOM was right when he told me Volkswagen warranty is like no other...
Re: Related repairs - 09/04/2008
PART OF THAT MAY BE RELATED TO BULLETIN 05-01-38-012C. I HAVE HAD THIS DISCUSSION ALSO AND NORMALLY I WOULD USE THE OPERATION OF THE FAILED COMPONENT AND THE SUBSEQUENT DAMAGE FROM THAT PART WOULD BE OLH IF APPLICABLE TO THE FAILED PART. MY REP PREFERS...
Re: HOURS - 08/26/2008
We are open Monday & Thurs 7a-7p, Tues, Wed, Fri 7a-5p Sat 8a-noon. I work M-F 8-5 (but I'm here earlier & later all the time).
Re: HOURS - 08/26/2008
Our service dept is open Mon-Fri 7am-8pm & Sat 8am-5pm. I work M-F 8-5 but have been coming in at 7.
Re: HOURS - 08/26/2008
service is open 7:00 to 6pm mon-fri. 7 to 3 on sat.I work 8 to 5 mon-fri.except for the last day of month and then who knows.
Re: HOURS - 08/26/2008
WE ARE OPEN 7-6 M-F, 7-1 SATURDAYS. I WORK 7-4 M-F AND I DON'T WORK SATURDAYS UNLESS IT IS THE END OF THE MONTH. OTHERWISE I AM HERE UNTIL ABOUT 7 ON THE LAST DAY OF THE MONTH.
ACTUAL TIME VS TIME GUIDE TIME - 08/26/2008
MY DISPATCHER & I ARE HAVING ISSUES TODAYS: WOULD LIKE SECOND OPINION ON THIS CLAIM.... 2008 IMPALA (FUEL GAUGE NOT REGISTERING) TECH #30 DIAG (.6 ON TICKET / GAVE HIM .3) TECH #48 (.8 ON TICKET / DISPATCHER SAYS HE SHOULD GET THE FULL 1.9) REPLACED FUEL...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/26/2008
... time he loosing out and so is service.the only time to use actual clock time is when the labor op gives a vairable time such as diag....
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... is trained and has done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was...
Re: LEFT QUARTER PANEL - 08/28/2008
... line for paint time. Remember T-claims aren't limited to the one line repair. Used the "S" labor op for panel replacement as closest to and reduced the time to repair time, and then the paint op. I fully expect that it will reject on Fridays claim...
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
Re: ADMINISTRATIVE ALLOWANCE - 08/18/2008
Iam on ADP,have the option when closing ro to add admin allownace.goes to shop tech 9999.used to be on reynolds long time ago,believe I added tech 9999 to line and putin dollar amount.not sure of account number.
POWERTRAIN COVERAGE - 10/02/2008
Help!!! after being out a whole 6 months on disability (had a baby) i'm back and i'm not very familiar with power train coverage. Does anyone know where I can find info. on specific labor op. that fall into this catergory. Thank you in advance...
Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
... and refuel (enough that the vehicle recognized a refueling event) and drive vehicle. What labor op would you use? I'm not seeing any DTCs (tech didn't note any) so I'm assuming that none were present....
DEALERWORLD "SI" DOWN - NEED ASST - 10/03/2008
I HAVE A 2005 AVALANCHE VIN#3GNEK12Z05G156700 I "HAVE TO CALL" INTO GMPP BUT I CANT LOOK UP OP CODES & I CANT PUT THIS ON OFF UNTIL I CAN.... COULD SOMEONE PLEASE TELL ME WHAT THE LABOR OP WOULD BE ON.... 1) FRONT DIFFERENTIAL CASE 2) RIGHT FRONT AXLE...
Re: ANY KIA PEOPLE OUT THERE - 10/09/2008
... transportation claim, ugh) we put it on a separate RO. That way you don't have your prep standing open on your schedule and all the paperwork for the warranty claim stands alone. I don't remember reading anything specifically about it being required...
Re: DUAL HEADREST DVD - 10/16/2008
Check this out. It's all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do.
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
being as the tech did not write down the sps code or print it out.would use the R0760 as closest labor op as it includes diag and setup/reprogram.should go through ok.
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
Re: LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/11/2008
USE LABOR OPS B7876 AND B7976 FRONT AND REAR DOOR MOLDINGS. ALSO HAS PAINT TIME WITH PAINT CODE INCLUDED. AND THEY CAN BE USED WITH SUBLET BILLS.
Re: Warranty Compliance - 11/26/2008
[quote] Ken: tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect. [/quote] So let's say the entire job pays 1.1 with diag, setup, etc. and the tech has 2.5 clock time, but not individual...
Re: WPC CREDITS - 11/14/2008
Salinas...you submit your cores using labor op Z7200 claim type F with the cc/fc of MD/00. Put your core in the net column. HTH.
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Re: 07035 - 06/11/2008
I was told if there is an open recall, you perform it no matter what, as it is mandated by the federal government. Is this correct?
A/C SYSTEM LEAK TEST REMINDER - 05/27/2008
... is added at the factory. Dealers can add .2 to regular labor hours to the failed component labor operation, if an A/C leak was performed. Can only charge for dye if the A/C system is flushed (Doc 1141201). Our techs seem to forget this, and since...
Re: DISAGREEMENT OF LABOR TIME - 06/04/2008
I have done a Request for Labor Operation Review before. I to fill out a form and fax it in, but I know now there is a more up-to-date way via computer. I can't find the answer right this moment but I will continue to look. Maybe someone else will find...
Re: Taking a Poll - 06/05/2008
You are right, but I'm trying to get a little more input; opinions, etc.... and, people are able to answer the questions they want, they don't have to do them all. I've looked in the profile section & many are blank. If anyone is uncomfortable with this...sorry,...
Re: RPO CODES - 06/06/2008
... LT4= 1996 Engine Gas, 8 cyl, 5.7L, JFI, High Output.... I use it a lot. It's called GM Production Option Booklet....
WE ARE OPEN 7-6 M-F, 7-1 SATURDAYS. I WORK 7-4 M-F AND I DON'T WORK SATURDAYS UNLESS IT IS THE END OF THE MONTH. OTHERWISE I AM HERE UNTIL ABOUT 7 ON THE LAST DAY OF THE MONTH.
ACTUAL TIME VS TIME GUIDE TIME - 08/26/2008
MY DISPATCHER & I ARE HAVING ISSUES TODAYS: WOULD LIKE SECOND OPINION ON THIS CLAIM.... 2008 IMPALA (FUEL GAUGE NOT REGISTERING) TECH #30 DIAG (.6 ON TICKET / GAVE HIM .3) TECH #48 (.8 ON TICKET / DISPATCHER SAYS HE SHOULD GET THE FULL 1.9) REPLACED FUEL...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/26/2008
... time he loosing out and so is service.the only time to use actual clock time is when the labor op gives a vairable time such as diag....
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... is trained and has done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was...
Re: LEFT QUARTER PANEL - 08/28/2008
... line for paint time. Remember T-claims aren't limited to the one line repair. Used the "S" labor op for panel replacement as closest to and reduced the time to repair time, and then the paint op. I fully expect that it will reject on Fridays claim...
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
Re: ADMINISTRATIVE ALLOWANCE - 08/18/2008
Iam on ADP,have the option when closing ro to add admin allownace.goes to shop tech 9999.used to be on reynolds long time ago,believe I added tech 9999 to line and putin dollar amount.not sure of account number.
POWERTRAIN COVERAGE - 10/02/2008
Help!!! after being out a whole 6 months on disability (had a baby) i'm back and i'm not very familiar with power train coverage. Does anyone know where I can find info. on specific labor op. that fall into this catergory. Thank you in advance...
Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
... and refuel (enough that the vehicle recognized a refueling event) and drive vehicle. What labor op would you use? I'm not seeing any DTCs (tech didn't note any) so I'm assuming that none were present....
DEALERWORLD "SI" DOWN - NEED ASST - 10/03/2008
I HAVE A 2005 AVALANCHE VIN#3GNEK12Z05G156700 I "HAVE TO CALL" INTO GMPP BUT I CANT LOOK UP OP CODES & I CANT PUT THIS ON OFF UNTIL I CAN.... COULD SOMEONE PLEASE TELL ME WHAT THE LABOR OP WOULD BE ON.... 1) FRONT DIFFERENTIAL CASE 2) RIGHT FRONT AXLE...
Re: ANY KIA PEOPLE OUT THERE - 10/09/2008
... transportation claim, ugh) we put it on a separate RO. That way you don't have your prep standing open on your schedule and all the paperwork for the warranty claim stands alone. I don't remember reading anything specifically about it being required...
Re: DUAL HEADREST DVD - 10/16/2008
Check this out. It's all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do.
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
being as the tech did not write down the sps code or print it out.would use the R0760 as closest labor op as it includes diag and setup/reprogram.should go through ok.
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
Re: LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/11/2008
USE LABOR OPS B7876 AND B7976 FRONT AND REAR DOOR MOLDINGS. ALSO HAS PAINT TIME WITH PAINT CODE INCLUDED. AND THEY CAN BE USED WITH SUBLET BILLS.
Re: Warranty Compliance - 11/26/2008
[quote] Ken: tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect. [/quote] So let's say the entire job pays 1.1 with diag, setup, etc. and the tech has 2.5 clock time, but not individual...
Re: WPC CREDITS - 11/14/2008
Salinas...you submit your cores using labor op Z7200 claim type F with the cc/fc of MD/00. Put your core in the net column. HTH.
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Re: 07035 - 06/11/2008
I was told if there is an open recall, you perform it no matter what, as it is mandated by the federal government. Is this correct?
A/C SYSTEM LEAK TEST REMINDER - 05/27/2008
... is added at the factory. Dealers can add .2 to regular labor hours to the failed component labor operation, if an A/C leak was performed. Can only charge for dye if the A/C system is flushed (Doc 1141201). Our techs seem to forget this, and since...
Re: DISAGREEMENT OF LABOR TIME - 06/04/2008
I have done a Request for Labor Operation Review before. I to fill out a form and fax it in, but I know now there is a more up-to-date way via computer. I can't find the answer right this moment but I will continue to look. Maybe someone else will find...
Re: Taking a Poll - 06/05/2008
You are right, but I'm trying to get a little more input; opinions, etc.... and, people are able to answer the questions they want, they don't have to do them all. I've looked in the profile section & many are blank. If anyone is uncomfortable with this...sorry,...
Re: RPO CODES - 06/06/2008
... LT4= 1996 Engine Gas, 8 cyl, 5.7L, JFI, High Output.... I use it a lot. It's called GM Production Option Booklet....
Part Warranty - 06/06/2008
... to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: Tire Claim - 07/15/2008
... TRACK THEM VIA UPS. ONCE THEY ARE IN DELIVERED STATUS, WAIT ABOUT 2-3 DAYS AND SUBMIT THE E0432 OPERATION AND GET PAID, THEN SUBMIT THE ALIGNMENT AS AN ADD CREDIT. ...
Re: Tire Claim - 07/14/2008
... paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!!...
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
Re: Over The Counter Part Warranties - 07/10/2008
In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem!
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/08/2008
Yes, in fact I have had DBC contact me in the past with issues such as this one. If H routing will help to get these claims resolved quicker, that's an option too, if ur ASM prefers.
07033 - RECALL "CLARIFICATION" - 07/08/2008
I HAVE A VEHICLE WHICH THRU GMVIS SHOW "OPEN" RECALL #07033 -- THE VEHICLE IS JUST OVER 36,000 (RECALL STATES EXPIRES WITH BASE WARRANTY).... VEHICLE IS NOW A CERTIFIED VEHICLE ----- 1) IF EXPIRES WITH BASE 3/36 OR 2) CAN WE PERFORM UNDER CERTIFIED ...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/10/2008
I just received a voice mail message from the DBC---For labor operations T5710 and T5711 on special coverage # 08089, claims can be submitted/resubmitted for payment. Issues should be resolved............
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/03/2008
I submitted the same opcode just last week, same rej codes too! Just H-routed yesterday. Let you know what my dvm says with my next credit memo. Curious to see what he'll say. Everything was within spec on the bull for my veh too.
Re: rejected claim type b - 06/17/2008
I have ADP.SO..the price is right then?Doesn't warranty pay cost plus 40%? or was that a dream i had?....and why the labor op reject?RH slider actuator/motor assy.Forgive me if I break any posting "rules" as I am new to the site
Re: rejected claim type b - 06/17/2008
I searched the p/n and found op n3226. I also found n4875 and n4874 depending if it was power lock or unlatch actuator??I would use one of these and adjust your part price to 40% over and see what happens. Good Luck!
BRAKES AND ROTORS - 06/18/2008
Could they confuse this more? I was wondering if you replace brakes pads and use labor op h0042 for say .8 what is the fail code? We didn't touch rotors, and I beleive I recently read that narna was an inacceptable fail code. Could someone please...
Re: What is the correct procedure? - 06/23/2008
... guides, (or bulletin)and both sides were completed, run two jobs, two lines, with correct labor ops and b auth for related repair on second job/line. apply parts for both lines; if the part is the same number for both sides, part count = 1 with part...
AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
... THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH PAID? ANYTIME I'VE SUBMITTED THE LABOR OP FOR A BATTERY I GET REJECTED IF IT'S AFTERT THE 36/36....
Re: TPM replacement, tire dealers - 08/01/2008
WE HAVE NEVER HAD TO REPLACE ALL TPM'S AT ONE TIME BUT I WOULD SAY TO USE THE BASE TIME AND DIAG FOR REG LBR HRS AND THE BASE TIME FOR EACH ADDITIONAL AS OLH. YOU WILL PROBABLY HAVE TO H ROUTE DUE TO EXCESSIVE PARTS FOR OPERATION.
Re: Tire Claim - 07/30/2008
Actually, I think you might have to H-route since it is on tires. I believe if you don't it will reject for labor op requires wholesale auth...you can always try it without first and then h-route if needed, but I think it rejects. I believe mine have...
Re: RUST THRU CLAIMS - 07/30/2008
I WOULD USE THE PANEL REPLACEMENT OPERATIONS AS IN EXAMPLE 9--I OVERLOOKED THAT YOU STATED REPLACE PANELS, I WAS LOOKING AT REPAIRS.(MY BAD).
REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
having problem getting paid on labor op k6360 part number 24232325 rejected for part number incompatible with labor op. parts assures me correct number ...so i checked with epic. shows good number. tried using old part number 24201470 it still rejected. wonder...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: cadillac premium care - 07/17/2008
... program dealer resource guide in dealerworld in the gm messenger section(hard to find).usually the op code is on the coupon,use mj and 98 and put everything in net(on an oil change anyway).If you have questions on it call the dbc(8884146322)...
Re: Runout Time - 08/08/2008
Lateral run out would be something like 01R01 and is required for pretty much all brake opcodes. Is that what you meant by run-out?
CHROME APPEARANCE PACKAGE - 08/06/2008
... I thought it was Z6998 Dealer installed accessories, but when I look up the VIN in SI that opcode isn't there for this vehicle: 1G2ZG57N594125264. I know the parts do not get claimed as they were shipped to our parts dept. at no cost. How much time...
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
Cylinder head gasket opcode allows for leak test time, but intake does not, so it depends how you code this one. Make sure your tech has documented pressure readings & the clock time reflects what you code.
SPARE TIRE PAD - 04/15/2008
I HAVEING TROUBLE ON FINDING A LABOR OP FOR REPLACEING A SPARE TIRE PAD IN A 08 EQUINOX. CAN ANYONE HELP OUT, THANKS PT#15268923
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Was it corrosion on a floor panel? What is the part for? What is it connected to? Those are the questions I ask when I'm looking for a "nearest" opcode.
... to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: Tire Claim - 07/15/2008
... TRACK THEM VIA UPS. ONCE THEY ARE IN DELIVERED STATUS, WAIT ABOUT 2-3 DAYS AND SUBMIT THE E0432 OPERATION AND GET PAID, THEN SUBMIT THE ALIGNMENT AS AN ADD CREDIT. ...
Re: Tire Claim - 07/14/2008
... paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!!...
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
Re: Over The Counter Part Warranties - 07/10/2008
In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem!
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/08/2008
Yes, in fact I have had DBC contact me in the past with issues such as this one. If H routing will help to get these claims resolved quicker, that's an option too, if ur ASM prefers.
07033 - RECALL "CLARIFICATION" - 07/08/2008
I HAVE A VEHICLE WHICH THRU GMVIS SHOW "OPEN" RECALL #07033 -- THE VEHICLE IS JUST OVER 36,000 (RECALL STATES EXPIRES WITH BASE WARRANTY).... VEHICLE IS NOW A CERTIFIED VEHICLE ----- 1) IF EXPIRES WITH BASE 3/36 OR 2) CAN WE PERFORM UNDER CERTIFIED ...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/10/2008
I just received a voice mail message from the DBC---For labor operations T5710 and T5711 on special coverage # 08089, claims can be submitted/resubmitted for payment. Issues should be resolved............
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/03/2008
I submitted the same opcode just last week, same rej codes too! Just H-routed yesterday. Let you know what my dvm says with my next credit memo. Curious to see what he'll say. Everything was within spec on the bull for my veh too.
Re: rejected claim type b - 06/17/2008
I have ADP.SO..the price is right then?Doesn't warranty pay cost plus 40%? or was that a dream i had?....and why the labor op reject?RH slider actuator/motor assy.Forgive me if I break any posting "rules" as I am new to the site
Re: rejected claim type b - 06/17/2008
I searched the p/n and found op n3226. I also found n4875 and n4874 depending if it was power lock or unlatch actuator??I would use one of these and adjust your part price to 40% over and see what happens. Good Luck!
BRAKES AND ROTORS - 06/18/2008
Could they confuse this more? I was wondering if you replace brakes pads and use labor op h0042 for say .8 what is the fail code? We didn't touch rotors, and I beleive I recently read that narna was an inacceptable fail code. Could someone please...
Re: What is the correct procedure? - 06/23/2008
... guides, (or bulletin)and both sides were completed, run two jobs, two lines, with correct labor ops and b auth for related repair on second job/line. apply parts for both lines; if the part is the same number for both sides, part count = 1 with part...
AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
... THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH PAID? ANYTIME I'VE SUBMITTED THE LABOR OP FOR A BATTERY I GET REJECTED IF IT'S AFTERT THE 36/36....
Re: TPM replacement, tire dealers - 08/01/2008
WE HAVE NEVER HAD TO REPLACE ALL TPM'S AT ONE TIME BUT I WOULD SAY TO USE THE BASE TIME AND DIAG FOR REG LBR HRS AND THE BASE TIME FOR EACH ADDITIONAL AS OLH. YOU WILL PROBABLY HAVE TO H ROUTE DUE TO EXCESSIVE PARTS FOR OPERATION.
Re: Tire Claim - 07/30/2008
Actually, I think you might have to H-route since it is on tires. I believe if you don't it will reject for labor op requires wholesale auth...you can always try it without first and then h-route if needed, but I think it rejects. I believe mine have...
Re: RUST THRU CLAIMS - 07/30/2008
I WOULD USE THE PANEL REPLACEMENT OPERATIONS AS IN EXAMPLE 9--I OVERLOOKED THAT YOU STATED REPLACE PANELS, I WAS LOOKING AT REPAIRS.(MY BAD).
REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
having problem getting paid on labor op k6360 part number 24232325 rejected for part number incompatible with labor op. parts assures me correct number ...so i checked with epic. shows good number. tried using old part number 24201470 it still rejected. wonder...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: cadillac premium care - 07/17/2008
... program dealer resource guide in dealerworld in the gm messenger section(hard to find).usually the op code is on the coupon,use mj and 98 and put everything in net(on an oil change anyway).If you have questions on it call the dbc(8884146322)...
Re: Runout Time - 08/08/2008
Lateral run out would be something like 01R01 and is required for pretty much all brake opcodes. Is that what you meant by run-out?
CHROME APPEARANCE PACKAGE - 08/06/2008
... I thought it was Z6998 Dealer installed accessories, but when I look up the VIN in SI that opcode isn't there for this vehicle: 1G2ZG57N594125264. I know the parts do not get claimed as they were shipped to our parts dept. at no cost. How much time...
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
Cylinder head gasket opcode allows for leak test time, but intake does not, so it depends how you code this one. Make sure your tech has documented pressure readings & the clock time reflects what you code.
SPARE TIRE PAD - 04/15/2008
I HAVEING TROUBLE ON FINDING A LABOR OP FOR REPLACEING A SPARE TIRE PAD IN A 08 EQUINOX. CAN ANYONE HELP OUT, THANKS PT#15268923
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Was it corrosion on a floor panel? What is the part for? What is it connected to? Those are the questions I ask when I'm looking for a "nearest" opcode.
FUEL INJECTOR WIRING HARNESS - 04/01/2008
2005 SILVERADO - VIN #1GCHK23205F886959 UNABLE TO LOCATE AN OP CODE FOR PT#98017958 CHECKED THRU: PART GROUP TO LABOR OP "NOTHING" CHECKED EPIC DESCRIPTION: FUEL INJECTOR HARNESS ASSY THANKS FOR ANY OTHER IDEAS !!!
Re: Instrument Cluster Replacement 07 Sierra - 04/01/2008
I'm needing Labor op, FC, etc to file a claim. Unable to find specific year. Doc ID 2021497 excludes 12th digits other than 1 & 2.
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Rhonda, in this case I would use the reprogram op code J7704 as this appears this the first thing you did.would put the time for additonal repairs in OLH and H-Route with bulletin,tan case number and explanation.
POWER RELEASE LIFTGATE LATCH - 03/10/2008
2006 HHR -- VIN#3GNDA13D96S511024 I AM LOOKING FOR A OP CODE FOR PT#13502697/LOCK, CHECKED PART GRP TO LABOR OP GUIDE, CHECKED EPIC "SAYS IT IS A - POWER RELEASE LIFTGATE LATCH ASSY !!! THANKS FOR ANY SUGGESTIONS !!
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
Rhonda, I hope this helps. I have a program called Warranty Wizard and I searched the part number you gave for an 06 HHR and found B5880-Tailgate lock rod and/or latch for 0.3 labor. Seems like this would be the closest labor op for repair.
HEAD LINER - 03/06/2008
HEY NEW AT THE WARRANTY THING COULD ANY ONE LET ME KNOW A LABOR OP FOR REPLACEING THE VELCO ON THE HEAD LINER THAT WAS FALLING DOWN ON A 06 CHEV TRAIL BLAZER 4WD THE TECH DROP THE LINER BUT IT WASNT REPLACED
Re: HEAD LINER - 03/06/2008
refer to bulletins 07-08-110-005 for partial headliner removal when sagging occurs around dome lamp or bulletin 06-08-110-003a for sagging around sunroof. the first one pays 1.0 under labor op c9793 or the second .3 for c3092. hope this helps
Re: BRAKE PADS - 03/27/2008
Important: When using any one of the brake labor operations listed in this bulletin (except for H9709 -- Brake Burnish) , the following three rotor measurements (1. Original Rotor Thickness, 2. Refinished Rotor Thickness and 3. Lateral Run Out) are required...
Re: TIME JUSTIFICATION - 03/28/2008
J&L provides a handy booklet called "Official Nugget Notes". It gives add times for pressure test at .3 (.5 if dye is used) on certain labor ops. As well as other add times not published in the LTG.
Re: - 03/28/2008
... and H routed for approval. This bulletin states expires with "base warranty". Even if the labor op was used (due to the vehicle no longer within the factory vehicle warranty period), the vin is out of warranty time, so auth A goodwill would still be...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... came to the conclusion that I would not know how to answer the question pertaining to the labor op usage, but I do believe you could claim the $45 charge. Could someone explain what IPC and ODC stand for. It maybe one of those simple things and I'm ...
DASHBOARD - 03/27/2008
HAVING TROUBLE FINDING A LABOR OP TO REMOVE ENTIRE DASHBOARD FOR A WATER LEAK TEC HAD TO DISABLE AND REMOVE AIRBAGS ALSO THE VEH IS A 05 EQUINOX. MY AVM TOLD ME TO ADD IT FOR MORE TIME TO THE TECH.THANKS
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Call 800-MIC-CARE (642-2273) and input the VIN. You will be asked to submit the operation code. Use the CARES converstion table and find out if the repair made is covered by the customer's policy. I have not run across any GMPP policies that have paid...
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Try D1811: Actuator And/Or Motor, Electric - Temperature Door - Right - Replace as the nearest opcode... of course you would adjust your time (2.4 is waaaay too much to recalibrate). Good luck.
Re: Cracked pads - 05/23/2008
... or (H0132- rear brake rotor refinishing) If so, then that is why the claim rejected for Labor op requires Wholesale Auth. If that happens you need to H-route the claim to your DSM....
TAILGATE PULL STRAP - 05/23/2008
... "TAILGATE PULL STRAP" PT@15838553-LIFTGATE PULL STRAP - GRP#16.346 I CHECKED "PART GRP-LBR OP GUIDE" , NO MATCH I CODED (CLOSEST OP) B5745 OUTER LIFTGATE ASSIST HANDLE IT REJECTED FOR: PB-PART NUMBER INCOMPATIBLE TO LABOR OP ANY SUGGESTIONS ???? ...
Re: Cracked pads - 05/16/2008
... YOUR "LRO MEASUREMENTS NEED TO BE USED AS THE FC ANYTIME THE PADS ARE REMOVED ---- AS FAR AS THE OP NEEDING AUTH, THE ONLY THING I CAN THINK OF IS THE LOW MILEAGE (I BELIEVE BRAKES ARE ONLY UNDER WARRANTY FOR 12/12 - ITS STILL UNDER BY MILEAGE, BUT WHAT...
VPP CHROME PKG. - 05/02/2008
DOES ANYONE KNOW HOW MUCH $ GM IS GIVING DEALER ON THEIR OPEN PARTS ACCT. TO INSTALL THE VPP CHROME PKG? THIS IS OUR FIRST ONE WE'VE HAD TO DO. DIDN'T KNOW IF GM WAS PAYING 1 HR LABOR OR IF IT IS A CERTAIN $ AMT. OR WHAT. DOES ANYONE KNOW? THANKS FOR...
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: COMPONENT LETTER - 05/16/2008
Over the past few years General Motors offered service managers the opportunity to attend the Enhanced Dealership Empowerment Process Launch meeting. It was at these meetings (region based) that the service manager was educated on the program and provided...
Roadside Assistance - 04/24/2008
What is the $ amount limit for fuel delivery? I found the policy, and also the information in the J&L Warranty Operations Manual, but there is no mention of how much fuel is allowed to be charged in net. The policy says "enough to get to the nearest...
Re: HELP - 05/01/2008
Thank you. I should have added that the labor op I would use is F3200 and it has no codes under it cause that was the first thing I looked for. So do you think this is NOT covered because it doesnt have the codes under it?
Re: Key Fobs - 02/18/2008
You can actually claim for missing parts/options discrepancies if found within 3 days (secondary inspection). Fill out a Letter of Notification (does not need to be sent in-retain with the R.O.) and add the fobs. Claim as a transportation claim. See art....
Z5000 - 02/19/2008
I was looking for info in regards to this labor op. I know the cap is $100. Can u claim outside of 3,36? Or will the claim reject? I have one in conjunction with a special policy. I need something out of P&P to show my svc. mgr. I am not having any l...
Re: 50/50 SPLIT - 01/31/2008
Brian, do I still need to put in a labor op and time or does it just go into net? Thanks for helping me! Keri
2005 SILVERADO - VIN #1GCHK23205F886959 UNABLE TO LOCATE AN OP CODE FOR PT#98017958 CHECKED THRU: PART GROUP TO LABOR OP "NOTHING" CHECKED EPIC DESCRIPTION: FUEL INJECTOR HARNESS ASSY THANKS FOR ANY OTHER IDEAS !!!
Re: Instrument Cluster Replacement 07 Sierra - 04/01/2008
I'm needing Labor op, FC, etc to file a claim. Unable to find specific year. Doc ID 2021497 excludes 12th digits other than 1 & 2.
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Rhonda, in this case I would use the reprogram op code J7704 as this appears this the first thing you did.would put the time for additonal repairs in OLH and H-Route with bulletin,tan case number and explanation.
POWER RELEASE LIFTGATE LATCH - 03/10/2008
2006 HHR -- VIN#3GNDA13D96S511024 I AM LOOKING FOR A OP CODE FOR PT#13502697/LOCK, CHECKED PART GRP TO LABOR OP GUIDE, CHECKED EPIC "SAYS IT IS A - POWER RELEASE LIFTGATE LATCH ASSY !!! THANKS FOR ANY SUGGESTIONS !!
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
Rhonda, I hope this helps. I have a program called Warranty Wizard and I searched the part number you gave for an 06 HHR and found B5880-Tailgate lock rod and/or latch for 0.3 labor. Seems like this would be the closest labor op for repair.
HEAD LINER - 03/06/2008
HEY NEW AT THE WARRANTY THING COULD ANY ONE LET ME KNOW A LABOR OP FOR REPLACEING THE VELCO ON THE HEAD LINER THAT WAS FALLING DOWN ON A 06 CHEV TRAIL BLAZER 4WD THE TECH DROP THE LINER BUT IT WASNT REPLACED
Re: HEAD LINER - 03/06/2008
refer to bulletins 07-08-110-005 for partial headliner removal when sagging occurs around dome lamp or bulletin 06-08-110-003a for sagging around sunroof. the first one pays 1.0 under labor op c9793 or the second .3 for c3092. hope this helps
Re: BRAKE PADS - 03/27/2008
Important: When using any one of the brake labor operations listed in this bulletin (except for H9709 -- Brake Burnish) , the following three rotor measurements (1. Original Rotor Thickness, 2. Refinished Rotor Thickness and 3. Lateral Run Out) are required...
Re: TIME JUSTIFICATION - 03/28/2008
J&L provides a handy booklet called "Official Nugget Notes". It gives add times for pressure test at .3 (.5 if dye is used) on certain labor ops. As well as other add times not published in the LTG.
Re: - 03/28/2008
... and H routed for approval. This bulletin states expires with "base warranty". Even if the labor op was used (due to the vehicle no longer within the factory vehicle warranty period), the vin is out of warranty time, so auth A goodwill would still be...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... came to the conclusion that I would not know how to answer the question pertaining to the labor op usage, but I do believe you could claim the $45 charge. Could someone explain what IPC and ODC stand for. It maybe one of those simple things and I'm ...
DASHBOARD - 03/27/2008
HAVING TROUBLE FINDING A LABOR OP TO REMOVE ENTIRE DASHBOARD FOR A WATER LEAK TEC HAD TO DISABLE AND REMOVE AIRBAGS ALSO THE VEH IS A 05 EQUINOX. MY AVM TOLD ME TO ADD IT FOR MORE TIME TO THE TECH.THANKS
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Call 800-MIC-CARE (642-2273) and input the VIN. You will be asked to submit the operation code. Use the CARES converstion table and find out if the repair made is covered by the customer's policy. I have not run across any GMPP policies that have paid...
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Try D1811: Actuator And/Or Motor, Electric - Temperature Door - Right - Replace as the nearest opcode... of course you would adjust your time (2.4 is waaaay too much to recalibrate). Good luck.
Re: Cracked pads - 05/23/2008
... or (H0132- rear brake rotor refinishing) If so, then that is why the claim rejected for Labor op requires Wholesale Auth. If that happens you need to H-route the claim to your DSM....
TAILGATE PULL STRAP - 05/23/2008
... "TAILGATE PULL STRAP" PT@15838553-LIFTGATE PULL STRAP - GRP#16.346 I CHECKED "PART GRP-LBR OP GUIDE" , NO MATCH I CODED (CLOSEST OP) B5745 OUTER LIFTGATE ASSIST HANDLE IT REJECTED FOR: PB-PART NUMBER INCOMPATIBLE TO LABOR OP ANY SUGGESTIONS ???? ...
Re: Cracked pads - 05/16/2008
... YOUR "LRO MEASUREMENTS NEED TO BE USED AS THE FC ANYTIME THE PADS ARE REMOVED ---- AS FAR AS THE OP NEEDING AUTH, THE ONLY THING I CAN THINK OF IS THE LOW MILEAGE (I BELIEVE BRAKES ARE ONLY UNDER WARRANTY FOR 12/12 - ITS STILL UNDER BY MILEAGE, BUT WHAT...
VPP CHROME PKG. - 05/02/2008
DOES ANYONE KNOW HOW MUCH $ GM IS GIVING DEALER ON THEIR OPEN PARTS ACCT. TO INSTALL THE VPP CHROME PKG? THIS IS OUR FIRST ONE WE'VE HAD TO DO. DIDN'T KNOW IF GM WAS PAYING 1 HR LABOR OR IF IT IS A CERTAIN $ AMT. OR WHAT. DOES ANYONE KNOW? THANKS FOR...
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: COMPONENT LETTER - 05/16/2008
Over the past few years General Motors offered service managers the opportunity to attend the Enhanced Dealership Empowerment Process Launch meeting. It was at these meetings (region based) that the service manager was educated on the program and provided...
Roadside Assistance - 04/24/2008
What is the $ amount limit for fuel delivery? I found the policy, and also the information in the J&L Warranty Operations Manual, but there is no mention of how much fuel is allowed to be charged in net. The policy says "enough to get to the nearest...
Re: HELP - 05/01/2008
Thank you. I should have added that the labor op I would use is F3200 and it has no codes under it cause that was the first thing I looked for. So do you think this is NOT covered because it doesnt have the codes under it?
Re: Key Fobs - 02/18/2008
You can actually claim for missing parts/options discrepancies if found within 3 days (secondary inspection). Fill out a Letter of Notification (does not need to be sent in-retain with the R.O.) and add the fobs. Claim as a transportation claim. See art....
Z5000 - 02/19/2008
I was looking for info in regards to this labor op. I know the cap is $100. Can u claim outside of 3,36? Or will the claim reject? I have one in conjunction with a special policy. I need something out of P&P to show my svc. mgr. I am not having any l...
Re: 50/50 SPLIT - 01/31/2008
Brian, do I still need to put in a labor op and time or does it just go into net? Thanks for helping me! Keri
Re: Z7501 - 02/27/2008
[quote] GMNL16346: Just recently found out about this opcode, but I am having trouble finding it anywhere in the P&P book concerning it. Please help! Jodi Hey nevermind, miscommunication within the svc drive! (like that never happens!) [/quote]
Re: GM CERTIFIED - 02/27/2008
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: LEAK TESTING - 02/20/2008
... you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they just added dye. ...
Z7501 - 02/20/2008
Just recently found out about this opcode, but I am having trouble finding it anywhere in the P&P book concerning it. Please help! Jodi Hey nevermind, miscommunication within the svc drive! (like that never happens!)
NAVIGATION DISC - 03/03/2008
... (Update Navigation Radio Software) - (Aug 1, 2007)- Navigation disc part number and labor operation is provided. Although bulletin states to claim disc (qty 1) and labor; claims continue to reject for parts cost excessive, requiring DVM authorizatio...
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
SPECIAL POLICYS - 02/27/2008
IF YOU HAVE A (CODE-B) ON A SPECIAL POLICY... WOULD YOU USE THE SP# AGAIN FOR THE LABOR OP --- EXAMPLE: I HAVE A FAILED CYL HEAD WHICH WE CLAIMED AS SP#T5671 PER SP#07123, IT IS BACK FOR THE CYL HEAD --- DO I CODE IT AGAIN FOR T5671 OR UNDER #J0518
Re: FUEL COMPOSITION - 03/04/2008
Does the suburban fall under the E85 VFFS service update? There is an opcode for reprogramming the ecm for that. What did the tech do?
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute...
Re: administrative allowances - 01/16/2008
Debbie, in PMT I open the line "R A or whatever line it is on and use ZLO to delete it.recheck your line,CWA A or line you had it on to check claim before transmitting.
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
PER BULLETIN: LABOR OP PAYS .5 -- LISTING IN PARTS INFORMATION IT STATES "EACH KIT CONTAINS 1-CONNECTOR & IF WE HAVE TO DO BOTH SIDES WE NEED TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LA...
Re: ADMINISTRATIVE ALLOWANCES - 01/22/2008
I USE ADP AND I SET UP A LABOR OP "ADMIN". MY SERVICE ADVISORS NOW PUT THAT ON ANY TICKET THAT NEEDS IT, IF THEY FORGET...I ADD THE LINE. IT'S GREAT!
Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Tim-do you have info that you can give me that states why you cannot do this operation? I need something to back me up with my svc mgr as to why we cannot oh an internal vehicle or do a NPF. Thanks, Jodi
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: administrative allowances - 01/11/2008
CROOZER, You said you were on ADP and you created labor op "admin". My booker did this, but when I keyed it, it said it had to be a letter and 4 digits-did you over-ride this somehow?
Re: PURCHASE ORDERS - 12/20/2007
THAT CLEARS UP THE RO SO I CAN CLOSE IT THRU 3651 -- BUT HOW DO I GET IT TO CLEAR OFF MY "OPEN PO" REPORT SINCE IT STAYS IN "RECEIVED" STATUS -- WOULD "U" TO AUTHORIZE IT GET IT TO CLEAR (I DONT HAVE ACCESS TO DO THAT, BUT I CAN GET IT IF THAT WOULD ...
NAVIGATION DISC - 01/04/2008
... IT WILL BE FREE. DOES ANYONE KNOW THE BULLETIN #? IF THIS ISN'T THE CASE ANY SUGGESTIONS ON LABOR OP TO USE...
Thanks - 09/20/2007
... take all the info down & give you a case number and still no real direction. I'll try the conduit opcode, that sounds correct I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Forum - 09/19/2007
We run viss on all warranty repairs.SA.We just got an update on our ADP system that checks Viss for open recalls while writing the repair order and then just hit button to add to order.We had an 89 pu in the other day that three recalls came up on.
Forum - 09/19/2007
We here at my service dept pull a vis on every single vech that comes in if we can. It helps alot and prevents added on operations in the end
Sublet Allowance - 09/19/2007
The labor operation for the repair that has been performed must note S1 or S2 in order to claim the associated time. If S1 or S2 is not noted it may not be claimed.
Forum - 09/19/2007
... the severity code. *The delivery receipt is to be attached to the repair order. *Select a labor operation from the labor time guide. Each labor operation used must have a damage code. *Unlike warranty claims, transportation claims are not a one line...
[quote] GMNL16346: Just recently found out about this opcode, but I am having trouble finding it anywhere in the P&P book concerning it. Please help! Jodi Hey nevermind, miscommunication within the svc drive! (like that never happens!) [/quote]
Re: GM CERTIFIED - 02/27/2008
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: LEAK TESTING - 02/20/2008
... you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they just added dye. ...
Z7501 - 02/20/2008
Just recently found out about this opcode, but I am having trouble finding it anywhere in the P&P book concerning it. Please help! Jodi Hey nevermind, miscommunication within the svc drive! (like that never happens!)
NAVIGATION DISC - 03/03/2008
... (Update Navigation Radio Software) - (Aug 1, 2007)- Navigation disc part number and labor operation is provided. Although bulletin states to claim disc (qty 1) and labor; claims continue to reject for parts cost excessive, requiring DVM authorizatio...
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
SPECIAL POLICYS - 02/27/2008
IF YOU HAVE A (CODE-B) ON A SPECIAL POLICY... WOULD YOU USE THE SP# AGAIN FOR THE LABOR OP --- EXAMPLE: I HAVE A FAILED CYL HEAD WHICH WE CLAIMED AS SP#T5671 PER SP#07123, IT IS BACK FOR THE CYL HEAD --- DO I CODE IT AGAIN FOR T5671 OR UNDER #J0518
Re: FUEL COMPOSITION - 03/04/2008
Does the suburban fall under the E85 VFFS service update? There is an opcode for reprogramming the ecm for that. What did the tech do?
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute...
Re: administrative allowances - 01/16/2008
Debbie, in PMT I open the line "R A or whatever line it is on and use ZLO to delete it.recheck your line,CWA A or line you had it on to check claim before transmitting.
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
PER BULLETIN: LABOR OP PAYS .5 -- LISTING IN PARTS INFORMATION IT STATES "EACH KIT CONTAINS 1-CONNECTOR & IF WE HAVE TO DO BOTH SIDES WE NEED TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LA...
Re: ADMINISTRATIVE ALLOWANCES - 01/22/2008
I USE ADP AND I SET UP A LABOR OP "ADMIN". MY SERVICE ADVISORS NOW PUT THAT ON ANY TICKET THAT NEEDS IT, IF THEY FORGET...I ADD THE LINE. IT'S GREAT!
Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Tim-do you have info that you can give me that states why you cannot do this operation? I need something to back me up with my svc mgr as to why we cannot oh an internal vehicle or do a NPF. Thanks, Jodi
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: administrative allowances - 01/11/2008
CROOZER, You said you were on ADP and you created labor op "admin". My booker did this, but when I keyed it, it said it had to be a letter and 4 digits-did you over-ride this somehow?
Re: PURCHASE ORDERS - 12/20/2007
THAT CLEARS UP THE RO SO I CAN CLOSE IT THRU 3651 -- BUT HOW DO I GET IT TO CLEAR OFF MY "OPEN PO" REPORT SINCE IT STAYS IN "RECEIVED" STATUS -- WOULD "U" TO AUTHORIZE IT GET IT TO CLEAR (I DONT HAVE ACCESS TO DO THAT, BUT I CAN GET IT IF THAT WOULD ...
NAVIGATION DISC - 01/04/2008
... IT WILL BE FREE. DOES ANYONE KNOW THE BULLETIN #? IF THIS ISN'T THE CASE ANY SUGGESTIONS ON LABOR OP TO USE...
Thanks - 09/20/2007
... take all the info down & give you a case number and still no real direction. I'll try the conduit opcode, that sounds correct I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Forum - 09/19/2007
We run viss on all warranty repairs.SA.We just got an update on our ADP system that checks Viss for open recalls while writing the repair order and then just hit button to add to order.We had an 89 pu in the other day that three recalls came up on.
Forum - 09/19/2007
We here at my service dept pull a vis on every single vech that comes in if we can. It helps alot and prevents added on operations in the end
Sublet Allowance - 09/19/2007
The labor operation for the repair that has been performed must note S1 or S2 in order to claim the associated time. If S1 or S2 is not noted it may not be claimed.
Forum - 09/19/2007
... the severity code. *The delivery receipt is to be attached to the repair order. *Select a labor operation from the labor time guide. Each labor operation used must have a damage code. *Unlike warranty claims, transportation claims are not a one line...
Additional Diag Times - 09/19/2007
... that used to be in preface a while ago in the LTG. Is there a bulletin that breaks down what labor ops allow "hidden" additional diagnosis/testing time?...
Forum - 09/25/2007
Submit a claim with NPN for the radio amount less 40% (DealerCONNECT will mark it up 40%) and the labor operation for the radio. If you do not have SD authorization, you will have to RA to the DM for authorization.
Dealer World - 10/25/2007
... seal ect.in search box and it will pull a list of bulletins.also there are alot of labor ops not listed in LTG and are bulletin specific.I have excess to GM messenger which lists all new warranty bulletins and check this daily.print out the ones that...
PURCHASE ORDERS - 12/20/2007
i HAVE A CLAIM WHERE THE CUSTOMER NEVER TOOK RENTAL VEHICLE.. AND DUE TO THE CUST PAY PORTION ALREADY CLOSED & AM UNABLE TO VOID OUT THE WARRANTY RENTAL PO -- I DONT WANT IT TO STAY OPEN, BUT I AM NOT SURE HOW TO GET RID OF IT ??
RO'S WITH PARTS ON ORDER - 12/19/2007
I AM LOOKING FOR THE "PROPER WAY" TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE...
Forum - 12/17/2007
Someone correct me if I'm wrong, but if a customer comes in with a complaint and it takes 2 or more corrections to fix the complaint, should that all not go on the one line? Or would you need a separate line for each op code?
Pyramid Repairs - 12/14/2007
Pyramid repairs are repairs that overlap one another on the same repair order resulting in the use of two or more labor operations submitted for a single customer concern. The second labor operation must be approved as an add on repair. **Excessive use...
Body Wiring Harness - 12/14/2007
Appears to be an ABS harness going from right front of vehicle to trunk area. Labor operation N6600 with any necessary additional time in OLH.
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "...
CONVERTOR ON G6 - 12/04/2007
I am trying to locate a labor op for a convertor replacement on a g6 06 vin 1g2zf564165352 and the part no is 12618544. Any suggestions?
Forum - 12/05/2007
(fairly new to site - just reading thru old posts) -- I have basically been told.... if it has its own op code, it should be submitted separately, it that a good general rule to keep from pyramiding ?
SUBLET CODE S1 - 09/19/2007
Does anyone have a list of what operation numbers allow the .2 to be added for sublet admin fee. I know that GM took it away then gave it back to us
Forum - 11/19/2007
You can keep it! Here in Wisconsin it's a law that a car can't be sold on Sunday. Therefore, no one is open on Sunday's. No complaints here!
CODING CONFUSION - 11/27/2007
... REPLACED, VEH RETURNED TO CUSTOMER "TECH HAS 1.0HRS" -- WOULD THIS FALL UNDER A COVERED NPF LABOR OP OR INTERNAL LINE ...
Tire Pre-Authorization - 07/20/2022
... Tire Pre Repair authorization. Job card number, Job card date, VIN number, Current mileage, Labor operation Tire position, Tire brand and name, Sidewall type, Defect location Tire removal reason, TPC number from the tire, Tire size, DOT code While in...
Special Coverage Repairs - 09/24/2019
... and components covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule...
Panel Repairs - 05/25/2016
... corrosion is covered under the bumper-to-bumper warranty and is reimbursed using panel repair labour codes. Rust through perforation repairs are processed with different labor codes and processes. Panel repair labor codes are found in the Labor Time...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... damage from the failed part all parts and labor are submitted on one line using the labor operation that addresses the cause of failure. The transaction would have multiple parts base labor time, and OLH, if necessary. In this situation, OLH would be...
Other Labor Hours - 03/06/2023
... not to be paid simply because the technician has more time involved in a repair than the labor operation pays; there must be a solid, specific reason clearly spelled out to justify the time paid. Service management authorization is required on the job...
PDI Fluid Adds - 09/19/2007
I have searched high & low for information on new vehicle prep fluid adds. I know the op code is Z6999, but WHAT is the allowable amount? How far back can I go (retroactively) to claim these? HELP!?!?!?
Tool Reimbursement - 09/19/2007
We purchased a tool in order to perform a TSB, are we able to be reimbursed for the purchase amount? What labor op would we use?
Forum - 09/19/2007
Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may...
OLH - 09/19/2007
I want to know if any of you pay olh to perform a leak down test on colorado engines with a p0300 following pi 1917882 or do you just pay the labor op for the head
Re: GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... replacement does not appear to be covered. Did anyone call GMPP for authorization on that labor op before performing the work? You may be ablet to claim the fix of the electrical portion of it, but I don't believe any glass replacement is covered....
Re: GMPP - REAR GLASS REPLACEMENT - 08/10/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3. This I quoted from Mary Ann on the 2004 Tahoe Labor Ops thread.
... that used to be in preface a while ago in the LTG. Is there a bulletin that breaks down what labor ops allow "hidden" additional diagnosis/testing time?...
Forum - 09/25/2007
Submit a claim with NPN for the radio amount less 40% (DealerCONNECT will mark it up 40%) and the labor operation for the radio. If you do not have SD authorization, you will have to RA to the DM for authorization.
Dealer World - 10/25/2007
... seal ect.in search box and it will pull a list of bulletins.also there are alot of labor ops not listed in LTG and are bulletin specific.I have excess to GM messenger which lists all new warranty bulletins and check this daily.print out the ones that...
PURCHASE ORDERS - 12/20/2007
i HAVE A CLAIM WHERE THE CUSTOMER NEVER TOOK RENTAL VEHICLE.. AND DUE TO THE CUST PAY PORTION ALREADY CLOSED & AM UNABLE TO VOID OUT THE WARRANTY RENTAL PO -- I DONT WANT IT TO STAY OPEN, BUT I AM NOT SURE HOW TO GET RID OF IT ??
RO'S WITH PARTS ON ORDER - 12/19/2007
I AM LOOKING FOR THE "PROPER WAY" TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE...
Forum - 12/17/2007
Someone correct me if I'm wrong, but if a customer comes in with a complaint and it takes 2 or more corrections to fix the complaint, should that all not go on the one line? Or would you need a separate line for each op code?
Pyramid Repairs - 12/14/2007
Pyramid repairs are repairs that overlap one another on the same repair order resulting in the use of two or more labor operations submitted for a single customer concern. The second labor operation must be approved as an add on repair. **Excessive use...
Body Wiring Harness - 12/14/2007
Appears to be an ABS harness going from right front of vehicle to trunk area. Labor operation N6600 with any necessary additional time in OLH.
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "...
CONVERTOR ON G6 - 12/04/2007
I am trying to locate a labor op for a convertor replacement on a g6 06 vin 1g2zf564165352 and the part no is 12618544. Any suggestions?
Forum - 12/05/2007
(fairly new to site - just reading thru old posts) -- I have basically been told.... if it has its own op code, it should be submitted separately, it that a good general rule to keep from pyramiding ?
SUBLET CODE S1 - 09/19/2007
Does anyone have a list of what operation numbers allow the .2 to be added for sublet admin fee. I know that GM took it away then gave it back to us
Forum - 11/19/2007
You can keep it! Here in Wisconsin it's a law that a car can't be sold on Sunday. Therefore, no one is open on Sunday's. No complaints here!
CODING CONFUSION - 11/27/2007
... REPLACED, VEH RETURNED TO CUSTOMER "TECH HAS 1.0HRS" -- WOULD THIS FALL UNDER A COVERED NPF LABOR OP OR INTERNAL LINE ...
Tire Pre-Authorization - 07/20/2022
... Tire Pre Repair authorization. Job card number, Job card date, VIN number, Current mileage, Labor operation Tire position, Tire brand and name, Sidewall type, Defect location Tire removal reason, TPC number from the tire, Tire size, DOT code While in...
Special Coverage Repairs - 09/24/2019
... and components covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule...
Panel Repairs - 05/25/2016
... corrosion is covered under the bumper-to-bumper warranty and is reimbursed using panel repair labour codes. Rust through perforation repairs are processed with different labor codes and processes. Panel repair labor codes are found in the Labor Time...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... damage from the failed part all parts and labor are submitted on one line using the labor operation that addresses the cause of failure. The transaction would have multiple parts base labor time, and OLH, if necessary. In this situation, OLH would be...
Other Labor Hours - 03/06/2023
... not to be paid simply because the technician has more time involved in a repair than the labor operation pays; there must be a solid, specific reason clearly spelled out to justify the time paid. Service management authorization is required on the job...
PDI Fluid Adds - 09/19/2007
I have searched high & low for information on new vehicle prep fluid adds. I know the op code is Z6999, but WHAT is the allowable amount? How far back can I go (retroactively) to claim these? HELP!?!?!?
Tool Reimbursement - 09/19/2007
We purchased a tool in order to perform a TSB, are we able to be reimbursed for the purchase amount? What labor op would we use?
Forum - 09/19/2007
Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may...
OLH - 09/19/2007
I want to know if any of you pay olh to perform a leak down test on colorado engines with a p0300 following pi 1917882 or do you just pay the labor op for the head
Re: GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... replacement does not appear to be covered. Did anyone call GMPP for authorization on that labor op before performing the work? You may be ablet to claim the fix of the electrical portion of it, but I don't believe any glass replacement is covered....
Re: GMPP - REAR GLASS REPLACEMENT - 08/10/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3. This I quoted from Mary Ann on the 2004 Tahoe Labor Ops thread.
MASTER CYLINDER REPLACEMENT - 08/10/2009
I AM HAVING SOME "DIFFERENCE OF OPINIONS" BETWEEN TECHS --- ON A 2008 EXPRESS VAN 1GCGG25C681120254 .... WE REPLACED A MASTER CYLINDER IN WHICH THE PROCEDURE STATES TO BLEED HYDRAULIC SYSTEM ----- SOME SAY THE .7 UNDER H0640 IS WHAT YOU GET & SOME STATE...
HELP WITH RECALLS - 08/05/2009
... IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS SHOWING BOTH 1G1ZH57BX94209880. THANKS...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... EVEN THOUGH IN THE "MASTER CYLINDER REPLACEMENT" PROCEDURE IT STATES TO BLEED THE SYSTEM - LABOR OP H0640 YOU CLAIM THE SYSTEM BLEED AS OLH FOR THE DIFFERENCE IN TIME THE TECH HAS ON JOB NOT TO EXCEED H0700 .6 ????...
N4180 - 07/07/2009
Just a note on credit memo 20 I was paid short .2 on labor op N4180. They seem to have missed the add time for s1.(.2) There is currently a system inquiry 71-738710114. Just wanted to let you all know so you don't miss out on monies that you are i...
Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
Anyone besides me getting .1 reduction in labor op V2087? The bulletin states .3 but I just got paid .2 for the claim. Any suggestions? Haven't called DBC yet.
Re: RENTAL REJECTS - 07/10/2009
I ASK MY REP AND HE IS NOT AWARE OF ANY PROBLEMS. CALLED DBC AND THEY HAVE A MESSAGE THAT THEY ARE AWARE OF AN ISSUE WITH Z LABOR OPS
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
Re: 08 Hummer H3 - 07/15/2009
... use the part number(s) to pull up an "explosion" of where the part goes. Then I use the nearest opcode. I would probably go with the endgate weatherstrip because it is probably near where they go... not sure tho as I didn't look at the picture. ...
Re: BATTERY PRICING - 07/16/2009
... time????? Another question, If the parts dept gets a part in that is found to be damaged after opening the box do I submit it as a parts warranty or does the parts dept have to send it back as a damaged part. Other places I have worked always did...
WINS VERSUS DCS - 07/20/2009
I am new and would like some opinions on which system everyone uses. If I use WINS how do I close my ro's? I have been using DCS and close the ro and then submit the claim. I have tried to close the ro before submitting the claim but it will not let...
Re: WINS VERSUS DCS - 07/21/2009
... I worked for had Reynolds, and the interface feature is a complete time saver. If you have the option USE the DCS! As far as closing out claims in WINS.... you have to do THAT manually too. Sigh....
Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I think with both types of expediting I would have used just the Z5001 and claimed it all under one labor op. I think you could try the B auth. and see if it works but may have to H-route now.
SATURN VUE BEZEL - 06/10/2009
WE ARE WORKING ON A 2007 SATURN VUE, VIN 5GZCZ53497S824123. REPLACED WINDOW SWITCH BEZEL, ON THE SHIFTER CENTER CONSOLE. I CAN NOT FIND A LABOR OP FOR THIS OR ANYTHING CLOSE. THANKS FOR ANY HELP.
Towing Document - 09/16/2009
We are looking for an updated document that list the recreational (dinghy) towing options. We have doc#1851490 this is from 10/19/06. We looked in Dealer World messages and in SI.
J9981 - 09/17/2009
THIS IS NEWS TO ME--THIS LABOR OP CAN BE USED TO PAY A TECH FOR DRIVING A VEHICLE FOR A STATE INSPECTION, AS LONG AS THE VEHICLE WAS IN FOR A WARRANTY REPAIR AND STATE INSPECTION. HOW LONG HAS THIS BEEN OUT FOR???
Re: PDI ADD ON - 08/31/2009
You can get paid PDI fluid adds with labor op Z6999 Type I and the total in net items. Need to add a line because it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to...
Re: Body Side Molding replace - 09/02/2009
I have submitted all 4 using separate labor ops but no authorization B and it's paid every time. I have to sublet the paint and install since we have no body shop and I just break down the sublet bill for each molding. Hope this helps
Paint Issue 2007 1/2 Ton New Style - 08/28/2009
We painted the left front window door frame due to bubbling. I have looked all over and can not find a labor op. My body shop writer looked and found A1111, but that is for the 1/2 Ton Classic. Thanks for any help!
Re: Paint Issue 2007 1/2 Ton New Style - 08/28/2009
Don't see one for the window frame on the New Style either. I'd probably use the labor op for the whole door as a closest to, reduce the time/materials to what it shows for the frame on the Classic, and put notes in comments.
Body Side Molding replace - 08/26/2009
I was rejected by my AVM for putting the 4 body side moldings under one labor op and adding an E and P and H routing for payment. We replaced 4 moldings and sublet to body shop for paint to match. I was not wanting to use 3 "B" ops for this repair as...
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
... manager must first contact our GMPP rep for approval. He has us submit using the have wiring op. You might want to call your rep to see how he would like it submitted. If you don't have a rep then call cares and they will walk you through it....
Re: Global Warranty - 08/13/2009
... WINS system with a common, global solution. This new, web based system, which is currently operational in five regions around the world, as well as Saturn retailers in the US, will begin to be rolled out in October, 2009. " This is from the recent message...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
Use a no problem found labor op for first visit. Claim the dye in net. H route the claim for payment. On second visit no dye test can be taken as this was already done if time was taken on the first visit. Of course second claim needs a B authoriz...
recall 09077 - 08/12/2009
We had 4 recalls 09077, which I still show open in VIS come back on CM 030 with Repeat repair different repair order. Does any one know if this is a system error or how to clear these recalls.
Why Customers Should Not Be Allowed In The Service Area - 06/26/2009
An elderly lady came to our shop for a service appointment. Not wanting to be late, she arrives for her 1:00 appointment at noon (lunch break). We pull her vehicle into the shop, take all the information and show her to our lounge. After a short wait...
I AM HAVING SOME "DIFFERENCE OF OPINIONS" BETWEEN TECHS --- ON A 2008 EXPRESS VAN 1GCGG25C681120254 .... WE REPLACED A MASTER CYLINDER IN WHICH THE PROCEDURE STATES TO BLEED HYDRAULIC SYSTEM ----- SOME SAY THE .7 UNDER H0640 IS WHAT YOU GET & SOME STATE...
HELP WITH RECALLS - 08/05/2009
... IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS SHOWING BOTH 1G1ZH57BX94209880. THANKS...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... EVEN THOUGH IN THE "MASTER CYLINDER REPLACEMENT" PROCEDURE IT STATES TO BLEED THE SYSTEM - LABOR OP H0640 YOU CLAIM THE SYSTEM BLEED AS OLH FOR THE DIFFERENCE IN TIME THE TECH HAS ON JOB NOT TO EXCEED H0700 .6 ????...
N4180 - 07/07/2009
Just a note on credit memo 20 I was paid short .2 on labor op N4180. They seem to have missed the add time for s1.(.2) There is currently a system inquiry 71-738710114. Just wanted to let you all know so you don't miss out on monies that you are i...
Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
Anyone besides me getting .1 reduction in labor op V2087? The bulletin states .3 but I just got paid .2 for the claim. Any suggestions? Haven't called DBC yet.
Re: RENTAL REJECTS - 07/10/2009
I ASK MY REP AND HE IS NOT AWARE OF ANY PROBLEMS. CALLED DBC AND THEY HAVE A MESSAGE THAT THEY ARE AWARE OF AN ISSUE WITH Z LABOR OPS
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
Re: 08 Hummer H3 - 07/15/2009
... use the part number(s) to pull up an "explosion" of where the part goes. Then I use the nearest opcode. I would probably go with the endgate weatherstrip because it is probably near where they go... not sure tho as I didn't look at the picture. ...
Re: BATTERY PRICING - 07/16/2009
... time????? Another question, If the parts dept gets a part in that is found to be damaged after opening the box do I submit it as a parts warranty or does the parts dept have to send it back as a damaged part. Other places I have worked always did...
WINS VERSUS DCS - 07/20/2009
I am new and would like some opinions on which system everyone uses. If I use WINS how do I close my ro's? I have been using DCS and close the ro and then submit the claim. I have tried to close the ro before submitting the claim but it will not let...
Re: WINS VERSUS DCS - 07/21/2009
... I worked for had Reynolds, and the interface feature is a complete time saver. If you have the option USE the DCS! As far as closing out claims in WINS.... you have to do THAT manually too. Sigh....
Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I think with both types of expediting I would have used just the Z5001 and claimed it all under one labor op. I think you could try the B auth. and see if it works but may have to H-route now.
SATURN VUE BEZEL - 06/10/2009
WE ARE WORKING ON A 2007 SATURN VUE, VIN 5GZCZ53497S824123. REPLACED WINDOW SWITCH BEZEL, ON THE SHIFTER CENTER CONSOLE. I CAN NOT FIND A LABOR OP FOR THIS OR ANYTHING CLOSE. THANKS FOR ANY HELP.
Towing Document - 09/16/2009
We are looking for an updated document that list the recreational (dinghy) towing options. We have doc#1851490 this is from 10/19/06. We looked in Dealer World messages and in SI.
J9981 - 09/17/2009
THIS IS NEWS TO ME--THIS LABOR OP CAN BE USED TO PAY A TECH FOR DRIVING A VEHICLE FOR A STATE INSPECTION, AS LONG AS THE VEHICLE WAS IN FOR A WARRANTY REPAIR AND STATE INSPECTION. HOW LONG HAS THIS BEEN OUT FOR???
Re: PDI ADD ON - 08/31/2009
You can get paid PDI fluid adds with labor op Z6999 Type I and the total in net items. Need to add a line because it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to...
Re: Body Side Molding replace - 09/02/2009
I have submitted all 4 using separate labor ops but no authorization B and it's paid every time. I have to sublet the paint and install since we have no body shop and I just break down the sublet bill for each molding. Hope this helps
Paint Issue 2007 1/2 Ton New Style - 08/28/2009
We painted the left front window door frame due to bubbling. I have looked all over and can not find a labor op. My body shop writer looked and found A1111, but that is for the 1/2 Ton Classic. Thanks for any help!
Re: Paint Issue 2007 1/2 Ton New Style - 08/28/2009
Don't see one for the window frame on the New Style either. I'd probably use the labor op for the whole door as a closest to, reduce the time/materials to what it shows for the frame on the Classic, and put notes in comments.
Body Side Molding replace - 08/26/2009
I was rejected by my AVM for putting the 4 body side moldings under one labor op and adding an E and P and H routing for payment. We replaced 4 moldings and sublet to body shop for paint to match. I was not wanting to use 3 "B" ops for this repair as...
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
... manager must first contact our GMPP rep for approval. He has us submit using the have wiring op. You might want to call your rep to see how he would like it submitted. If you don't have a rep then call cares and they will walk you through it....
Re: Global Warranty - 08/13/2009
... WINS system with a common, global solution. This new, web based system, which is currently operational in five regions around the world, as well as Saturn retailers in the US, will begin to be rolled out in October, 2009. " This is from the recent message...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
Use a no problem found labor op for first visit. Claim the dye in net. H route the claim for payment. On second visit no dye test can be taken as this was already done if time was taken on the first visit. Of course second claim needs a B authoriz...
recall 09077 - 08/12/2009
We had 4 recalls 09077, which I still show open in VIS come back on CM 030 with Repeat repair different repair order. Does any one know if this is a system error or how to clear these recalls.
Why Customers Should Not Be Allowed In The Service Area - 06/26/2009
An elderly lady came to our shop for a service appointment. Not wanting to be late, she arrives for her 1:00 appointment at noon (lunch break). We pull her vehicle into the shop, take all the information and show her to our lounge. After a short wait...
Tire Pressure Monitor Sensor - 06/29/2009
2008 Cobalt came in with tpm light on. Found that rr & lf tpm sensors bad. Would you put both sensors in on same line with one opcode or split it out?
Re: GM Accessories VPO/LPO Programs - 06/24/2009
The little info I've seen seems to indicate that the 2010 models will all go back to PDI adds and no longer have anything through parts open account like 2009 models. I'm not positive on this though.
Re: OLD RECALL #07217 - 06/16/2009
Courtesy trans is lbr op Z7911 $15.00. They will not pay for rental. Most jobs take little time. Rental is used for over 4 hours or parts not avail.,emerg. can't drive,towed in. Also court. trans is for veh in warranty.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/16/2009
Great help. I had an issue for coverage under pwr train. Plugged in 3 lbr ops. all covered. That was alot easier than second guessing and getting rejected.
Re: Another fuel question - 06/18/2009
I have claimed for fuel a couple of time using labor op code Z7909. They were both on vehicles where extensive test drives had to be performed over multiple days.
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/27/2009
Rear Window Resealing OPERATION NUMBER: C0650 LABOR TIME: 0.1-0.5 Coverage Code: Sublet S2 Note: Time for removal of necessary components to gain access to the leak must be submitted as Other Labor Hours and have appropriate authorization. OR Rear...
Re: Warranty Payments - 06/02/2009
There is no credit memo today. However on the gm website GM.COM there is a article in the news section that says they have gotten approval to pay dealer open accounts including all warranty and incentives.
Re: Recall 99093 1998-1999 Century/Regal - 05/18/2009
... 99093. For some reason I have had 3 in the last 2 days. Would anyone know how I could get a copy? Would I need to call my rep. If anyone out there has any ideas, I am open to any suggestions. Thanks, ...
ALIGNMENT - 06/12/2009
I submitted a strut replacement on a 06 G6 to GMPP labor op e3850. I submitted for 2.3 and my rep is saying I can not collect for the alignment only a set toe. Has anyone had this issue or have any suggestions.
Re: ALIGNMENT - 06/12/2009
... pay the difference if they want the whole ball of wax. So I would go with 1.9 for that labor op and see what flies. ...
Re: Oil leak diagnosis - 03/31/2009
[quote] Mark: . The CCND op actually allows for dye to be listed in the parts field. [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned...
FUEL RAIL FEED PIPE - 04/02/2009
WE ARE WORKING ON A 2007 SILVERADO, WE NEED TO REPLACE THE FUEL RAIL FEED PIPE PART# 97364416. WE THINK J5478 IS THE CORRECT LABOR OP. ANY HELP?
Re: SI - 04/06/2009
Yes, keeps saying something about user not authorized or timing out before it opens. I can get in on some of the other users id's though.
Re: OLD RECALL LISTING ???? - 04/10/2009
In SI go to BULLETINS-CAMPAIGNS and find the one that matches what VIS shows. Double check your labor op from VIS against the bulletin to be double sure.
Re: Injection pump special policy, T5550 - 04/08/2009
No, I don't think the dash matters. I've done it many times without a dash....and come to think of it, I've not been rejected on this labor op before.
FYI-IPC special policy, T5687 - 04/10/2009
... 07187 which is for the cluster replacement only-customer pays labor. Had a reject for Labor op does not apply to vehicle (LD). Contacted DBC and there is a system inquiry--they hope to have it resolved by Tues. and are supposed to call back. Will update...
Re: WILL WE SURVIVE???? - 04/30/2009
... month. Service hasn't been as bad. My husband and I both work here so I'm praying that we stay open. I'm not sure how things will be after Pontiac is gone. Have a great day. ...
Re: 5/100 POWERTRAIN WARRANTY - 05/05/2009
I HAVE NOT HEARD OF ANYTHING DIFFERENT. THE ONLY THING I HAVE HAD IS LABOR OPS THAT GMPP SAY ARE COVERED UNDER POWERTRAIN AND NOT ON THE LIST.
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
... A new way to view your monthly warranty newsletter articles online. - Search feature finds topics in both newsletter articles and in the forum - Flag articles to quickly reference them again - Links to related articles - Easily print or email an article...
Re: coding fluid claims - 05/11/2009
I USUALLY CLAIM ADD FLUIDS AS TYPE "I" CC=MG FC=99 LABOP=Z6999 NET $6.40 IT PAYS EVERY TIME. I CLAIM THIS ON OUR PDI'S FOR OPTIKLEEN(WASHER FLUID).USING A SEPERATE REPAIR ORDER FOR THIS CLAIM. YOU CAN'T HAVE ANY THING ON A PDI RO BUT A PDI.NO NEED TO...
Re: Warranty Admin. job description - 12/04/2008
... manager gets upset when I double check warranty repair orders. In our dealership he adds labor ops and approves repair orders, however if I wouldnt double check repair orders most would come back rejected. Im thinking its my job to double check and question...
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
HEATED WASHER SWITCH - 12/10/2008
I HAVE AN 08 SILVERADO VIN: 2GCEK19Y181190499. TECH REPL THE HEATED WINDSHIELD WASHER SWITCH. PT#15261308. I HAVE WARR WIZARD AND IT'S NOT CROSS REFERENCING A GOOD OP. ANY IDEAS?
Re: DUAL HEADREST DVD - 12/11/2008
Date: 12/11/2008 Ref. number: Service / Service / Service Operations / Service Operations / G_0000017321 Subject: Dealer Installed LPO Summary (20 Nov 08) Might take at a look at this message.was new today GM Global Connect messages.
Re: DUAL HEADREST DVD - 12/11/2008
We also did one - took two techs about 2 hours to do it. I still haven't seen a reimbursement thru our open parts account. How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. Our techs...
2008 Cobalt came in with tpm light on. Found that rr & lf tpm sensors bad. Would you put both sensors in on same line with one opcode or split it out?
Re: GM Accessories VPO/LPO Programs - 06/24/2009
The little info I've seen seems to indicate that the 2010 models will all go back to PDI adds and no longer have anything through parts open account like 2009 models. I'm not positive on this though.
Re: OLD RECALL #07217 - 06/16/2009
Courtesy trans is lbr op Z7911 $15.00. They will not pay for rental. Most jobs take little time. Rental is used for over 4 hours or parts not avail.,emerg. can't drive,towed in. Also court. trans is for veh in warranty.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/16/2009
Great help. I had an issue for coverage under pwr train. Plugged in 3 lbr ops. all covered. That was alot easier than second guessing and getting rejected.
Re: Another fuel question - 06/18/2009
I have claimed for fuel a couple of time using labor op code Z7909. They were both on vehicles where extensive test drives had to be performed over multiple days.
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/27/2009
Rear Window Resealing OPERATION NUMBER: C0650 LABOR TIME: 0.1-0.5 Coverage Code: Sublet S2 Note: Time for removal of necessary components to gain access to the leak must be submitted as Other Labor Hours and have appropriate authorization. OR Rear...
Re: Warranty Payments - 06/02/2009
There is no credit memo today. However on the gm website GM.COM there is a article in the news section that says they have gotten approval to pay dealer open accounts including all warranty and incentives.
Re: Recall 99093 1998-1999 Century/Regal - 05/18/2009
... 99093. For some reason I have had 3 in the last 2 days. Would anyone know how I could get a copy? Would I need to call my rep. If anyone out there has any ideas, I am open to any suggestions. Thanks, ...
ALIGNMENT - 06/12/2009
I submitted a strut replacement on a 06 G6 to GMPP labor op e3850. I submitted for 2.3 and my rep is saying I can not collect for the alignment only a set toe. Has anyone had this issue or have any suggestions.
Re: ALIGNMENT - 06/12/2009
... pay the difference if they want the whole ball of wax. So I would go with 1.9 for that labor op and see what flies. ...
Re: Oil leak diagnosis - 03/31/2009
[quote] Mark: . The CCND op actually allows for dye to be listed in the parts field. [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned...
FUEL RAIL FEED PIPE - 04/02/2009
WE ARE WORKING ON A 2007 SILVERADO, WE NEED TO REPLACE THE FUEL RAIL FEED PIPE PART# 97364416. WE THINK J5478 IS THE CORRECT LABOR OP. ANY HELP?
Re: SI - 04/06/2009
Yes, keeps saying something about user not authorized or timing out before it opens. I can get in on some of the other users id's though.
Re: OLD RECALL LISTING ???? - 04/10/2009
In SI go to BULLETINS-CAMPAIGNS and find the one that matches what VIS shows. Double check your labor op from VIS against the bulletin to be double sure.
Re: Injection pump special policy, T5550 - 04/08/2009
No, I don't think the dash matters. I've done it many times without a dash....and come to think of it, I've not been rejected on this labor op before.
FYI-IPC special policy, T5687 - 04/10/2009
... 07187 which is for the cluster replacement only-customer pays labor. Had a reject for Labor op does not apply to vehicle (LD). Contacted DBC and there is a system inquiry--they hope to have it resolved by Tues. and are supposed to call back. Will update...
Re: WILL WE SURVIVE???? - 04/30/2009
... month. Service hasn't been as bad. My husband and I both work here so I'm praying that we stay open. I'm not sure how things will be after Pontiac is gone. Have a great day. ...
Re: 5/100 POWERTRAIN WARRANTY - 05/05/2009
I HAVE NOT HEARD OF ANYTHING DIFFERENT. THE ONLY THING I HAVE HAD IS LABOR OPS THAT GMPP SAY ARE COVERED UNDER POWERTRAIN AND NOT ON THE LIST.
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
... A new way to view your monthly warranty newsletter articles online. - Search feature finds topics in both newsletter articles and in the forum - Flag articles to quickly reference them again - Links to related articles - Easily print or email an article...
Re: coding fluid claims - 05/11/2009
I USUALLY CLAIM ADD FLUIDS AS TYPE "I" CC=MG FC=99 LABOP=Z6999 NET $6.40 IT PAYS EVERY TIME. I CLAIM THIS ON OUR PDI'S FOR OPTIKLEEN(WASHER FLUID).USING A SEPERATE REPAIR ORDER FOR THIS CLAIM. YOU CAN'T HAVE ANY THING ON A PDI RO BUT A PDI.NO NEED TO...
Re: Warranty Admin. job description - 12/04/2008
... manager gets upset when I double check warranty repair orders. In our dealership he adds labor ops and approves repair orders, however if I wouldnt double check repair orders most would come back rejected. Im thinking its my job to double check and question...
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
HEATED WASHER SWITCH - 12/10/2008
I HAVE AN 08 SILVERADO VIN: 2GCEK19Y181190499. TECH REPL THE HEATED WINDSHIELD WASHER SWITCH. PT#15261308. I HAVE WARR WIZARD AND IT'S NOT CROSS REFERENCING A GOOD OP. ANY IDEAS?
Re: DUAL HEADREST DVD - 12/11/2008
Date: 12/11/2008 Ref. number: Service / Service / Service Operations / Service Operations / G_0000017321 Subject: Dealer Installed LPO Summary (20 Nov 08) Might take at a look at this message.was new today GM Global Connect messages.
Re: DUAL HEADREST DVD - 12/11/2008
We also did one - took two techs about 2 hours to do it. I still haven't seen a reimbursement thru our open parts account. How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. Our techs...
Authorization code - 12/23/2008
What authorization code do you use to get labor op B1783 to pay? We replaced wipers on a Buick Enclave and looking for a dealer authorization code. Is it code "G"? Also - anyone else having to deal with outsourced DVM's?? Having warranty claim issues...
Re: BRAKE CLEANING - 12/24/2008
Agree with Mark,I use the caliper labor op for "brake Squeek" being in Montana see alot these.most likely would fall under maintenence however service manager signs off on for customer satisfaction.
Re: How would you handle ??? - 12/17/2008
I was taught that this would require two labor ops as there were two failures that can be described by two sets of CCCs. OLH should be reserved for additional repairs due to the original parts failure causing additional damage or wear.
BRAKE CLEANING - 12/18/2008
Does anyone have a closest to labor op for inspecting and cleaning the brakes on a vehicle with 12,000 miles on it? We used 3 cans of brake cleaner.
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
... Labor - (Aug 6, 2008) THIS IS IN GLOBAL CONNECT IN YOUR MESSAGES Service / Service / Service Operations / Service Operations / G_0000017321 HOPEFULLY THESE WILL HELP....
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
RECALL - 02/13/2009
... TO HAVE CAR TOWED TO JUNK YARD. (VEHICLE IS NOT RUNNING NOW DUE TO PLENUM FAILURE). WHAT ARE OUR OPTION? ...
COURTESY TRANSPORTATION REIMBURSEMENT - 02/20/2009
... IF THERE IS ANYTHING ELSE TO CLAIM FOR. I FOUND IN POLICIES AND PROCEDURES A LIST OF LABOR OPS, JUST WONDERING IF THERE IS ANYTHING ELSE-LIKE A DOCUMENT THAT WILL EXPLAIN IT A LITTLE MORE THOROUGHLY. THANKS IN ADVANCE !!!...
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... TO CLEAR THIS RECALL OFF THE VIS WITHOUT THE CUSTOMER BRINGING IN THE VEHICLE FOR THE WORK. I OPENED A REPAIR ORDER FOR THE VEHICLE AND CHARGED OUT THE RECALL LABOR OP WITH NO TIME OR PARTS WITH A STORY SIMILAR TO THE ONE ABOVE. I'M HOPING THAT WILL...
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/20/2009
I found E2180 - Insulator And/Or Bracket, Front Stabilizer Shaft At Frame - Replace. That's in the J&L Warranty Part Group to Labor Op Guide. I hope this helps
Warranty Wizard? - 01/27/2009
... Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get it sounds like something that I would like. Thanks...
Re: Diesel Coverage Clarification - 01/07/2009
I think '06 and earlier, you just had to look up the labor op and check for the coverage code. Should be the same as '07 and up I'd think.
Re: Case add credit for GMPP - 03/17/2009
I can never get any adds or even related labor ops to pay without calling in. For me, it just takes out one level of GGRRR and adds a different one, but then I'm not guessinghow they want it done
Monday morning brain fog-- goodwill question - 03/23/2009
... Then I thought goodwill? But it is over 2 yrs 24K for empowerment. Should I just use the spa opcode & H-route? I can't think....arghhhh!...
Re: J6354 - 03/13/2009
... [/quote] I used the reprogram warranty code. I also (mostly for a laugh) called DBC. They have opened a system inquiry as they do not show it as a good labor op for any veh. This same issue came up at our warranty club meeting and I will let you know...
Re: Cylinder head gasket replacement - 03/12/2009
... VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine the opcode will show up? ...
Re: Cylinder head gasket replacement - 03/12/2009
Ooops another LTG error. I think you should use both labor ops, but when using the second you need to partial time for repair overlap. If you techs are like mine they will not be upfront about this overlap so ck in SI for cylinder head gasket replacement...
HEARSE - 03/12/2009
ANYONE KNOW THE WARRANTY PROCEDURE FOR REPAIRS TO HEARSES. WE HAVE ONE IN FOR REPAIR TO THE REAR DOOR. NOT A STANDARD FEATURE ON CADILLACS. I WAS THINKING I WOULD USE THE REGULAR REAR DOOR LABOR OP AND SIGN IT CLOSEST LOP FOUND.
Re: Cylinder head gasket replacement - 03/26/2009
Follow up on this claim - When I initially submitted this claim - it paid one line but not the other (of course). It rejected for parts amount excessive for labor op. I had to call our DVM, H route it, and he took care of it to pay it.
Re: Oil leak diagnosis - 03/25/2009
... for a few days & return for inspection. If anything is truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Re: Cylinder head gasket replacement - 03/12/2009
Just looked it up in SI they have labor op J0508 for cylinder head gasket replacement for a Pontiac G6. Not sure if this will help or not.
Re: CHECK STRAP - 03/27/2009
Link Or Spring, Rear Door Hold Open - Left - Replace OPERATION NUMBER: B4491 LABOR TIME: 0.4 This should be what you're looking for.
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Service Update did not clear - 02/24/2009
I have a service update that still shows on our Service Update Bulletin link as open even though we completed it last Oct. It does show as closed in VIS and labor op shows in claim history. I tried calling DBC on it and they transferred me around a...
Re: WHERE CAN I FIND ??? - 02/24/2009
If they can not remove the CD to send back check this bulletin: 05-08-44-024. Gives labor op Z1241 and claim info for reimbursement of CD's, DVD's, etc.
What authorization code do you use to get labor op B1783 to pay? We replaced wipers on a Buick Enclave and looking for a dealer authorization code. Is it code "G"? Also - anyone else having to deal with outsourced DVM's?? Having warranty claim issues...
Re: BRAKE CLEANING - 12/24/2008
Agree with Mark,I use the caliper labor op for "brake Squeek" being in Montana see alot these.most likely would fall under maintenence however service manager signs off on for customer satisfaction.
Re: How would you handle ??? - 12/17/2008
I was taught that this would require two labor ops as there were two failures that can be described by two sets of CCCs. OLH should be reserved for additional repairs due to the original parts failure causing additional damage or wear.
BRAKE CLEANING - 12/18/2008
Does anyone have a closest to labor op for inspecting and cleaning the brakes on a vehicle with 12,000 miles on it? We used 3 cans of brake cleaner.
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
... Labor - (Aug 6, 2008) THIS IS IN GLOBAL CONNECT IN YOUR MESSAGES Service / Service / Service Operations / Service Operations / G_0000017321 HOPEFULLY THESE WILL HELP....
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
RECALL - 02/13/2009
... TO HAVE CAR TOWED TO JUNK YARD. (VEHICLE IS NOT RUNNING NOW DUE TO PLENUM FAILURE). WHAT ARE OUR OPTION? ...
COURTESY TRANSPORTATION REIMBURSEMENT - 02/20/2009
... IF THERE IS ANYTHING ELSE TO CLAIM FOR. I FOUND IN POLICIES AND PROCEDURES A LIST OF LABOR OPS, JUST WONDERING IF THERE IS ANYTHING ELSE-LIKE A DOCUMENT THAT WILL EXPLAIN IT A LITTLE MORE THOROUGHLY. THANKS IN ADVANCE !!!...
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... TO CLEAR THIS RECALL OFF THE VIS WITHOUT THE CUSTOMER BRINGING IN THE VEHICLE FOR THE WORK. I OPENED A REPAIR ORDER FOR THE VEHICLE AND CHARGED OUT THE RECALL LABOR OP WITH NO TIME OR PARTS WITH A STORY SIMILAR TO THE ONE ABOVE. I'M HOPING THAT WILL...
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/20/2009
I found E2180 - Insulator And/Or Bracket, Front Stabilizer Shaft At Frame - Replace. That's in the J&L Warranty Part Group to Labor Op Guide. I hope this helps
Warranty Wizard? - 01/27/2009
... Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get it sounds like something that I would like. Thanks...
Re: Diesel Coverage Clarification - 01/07/2009
I think '06 and earlier, you just had to look up the labor op and check for the coverage code. Should be the same as '07 and up I'd think.
Re: Case add credit for GMPP - 03/17/2009
I can never get any adds or even related labor ops to pay without calling in. For me, it just takes out one level of GGRRR and adds a different one, but then I'm not guessinghow they want it done
Monday morning brain fog-- goodwill question - 03/23/2009
... Then I thought goodwill? But it is over 2 yrs 24K for empowerment. Should I just use the spa opcode & H-route? I can't think....arghhhh!...
Re: J6354 - 03/13/2009
... [/quote] I used the reprogram warranty code. I also (mostly for a laugh) called DBC. They have opened a system inquiry as they do not show it as a good labor op for any veh. This same issue came up at our warranty club meeting and I will let you know...
Re: Cylinder head gasket replacement - 03/12/2009
... VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine the opcode will show up? ...
Re: Cylinder head gasket replacement - 03/12/2009
Ooops another LTG error. I think you should use both labor ops, but when using the second you need to partial time for repair overlap. If you techs are like mine they will not be upfront about this overlap so ck in SI for cylinder head gasket replacement...
HEARSE - 03/12/2009
ANYONE KNOW THE WARRANTY PROCEDURE FOR REPAIRS TO HEARSES. WE HAVE ONE IN FOR REPAIR TO THE REAR DOOR. NOT A STANDARD FEATURE ON CADILLACS. I WAS THINKING I WOULD USE THE REGULAR REAR DOOR LABOR OP AND SIGN IT CLOSEST LOP FOUND.
Re: Cylinder head gasket replacement - 03/26/2009
Follow up on this claim - When I initially submitted this claim - it paid one line but not the other (of course). It rejected for parts amount excessive for labor op. I had to call our DVM, H route it, and he took care of it to pay it.
Re: Oil leak diagnosis - 03/25/2009
... for a few days & return for inspection. If anything is truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Re: Cylinder head gasket replacement - 03/12/2009
Just looked it up in SI they have labor op J0508 for cylinder head gasket replacement for a Pontiac G6. Not sure if this will help or not.
Re: CHECK STRAP - 03/27/2009
Link Or Spring, Rear Door Hold Open - Left - Replace OPERATION NUMBER: B4491 LABOR TIME: 0.4 This should be what you're looking for.
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Service Update did not clear - 02/24/2009
I have a service update that still shows on our Service Update Bulletin link as open even though we completed it last Oct. It does show as closed in VIS and labor op shows in claim history. I tried calling DBC on it and they transferred me around a...
Re: WHERE CAN I FIND ??? - 02/24/2009
If they can not remove the CD to send back check this bulletin: 05-08-44-024. Gives labor op Z1241 and claim info for reimbursement of CD's, DVD's, etc.
Re: Rear Object Sensor question - 02/25/2009
I think I'd do it like you're thinking. One labor op, OLH for the rest with good comments. --I'd also re-verify with service mgr that it's not some kind of comeback or mis-diag. Almost sounds like maybe there's some component that controls all 3 that...
Door Hinge - 02/27/2009
I hope someone can help me:| We replaced both front lower door hinges on a 2007 Tahoe. The only opcode that I can find is B4010. Does this cover both doors? Thanks!
Re: Door Hinge - 02/27/2009
... be paid more then what is listed I would have the tech get with the service mgr for OLH. The labor op B4010 states for Front Side Door Upper Hinge & Lower Hinge Replacement, so I would like it should cover your issue. But tech may want a little extra...
Re: Rear Object Sensor question - 02/27/2009
Thanks for all your help everyone! For future claims, I used one opcode, OLH, one mix & one materials. I did not H-route yet, just gave it the E auth for extra time so far. Will update if H-routing is needed.
Re: What is the correct procedure? - 02/10/2009
... IS CUSTOMER PAY AND THE OTHER IS A PARTS WARRANTY. IF THE FIRST ONE WAS WARRANTY YOU WOULD NEED TO OPEN A SECOND RO FOR THE PARTS WARRANTY. ALSO I BELIEVE THAT AN EXTENDED WARRANTY IS CONSIDERED CUSTOMER PAY, SO YOU COULD HAVE THE FIRST ON AN EXTENDED...
coding fluid claims - 03/10/2009
I have to submit a claim for transmission fluid from the g.o.g. line. I know the cost goes into the net amount but I don't know which cc, fc or labor op to use. Any help with this one?
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
Looked up part group 6.760. Only opcodes that are in that group that go with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side...
Re: Deductible - 02/15/2010
... back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person. In comments put the date, mileage the part was ordered. Your support person will review...
Re: Vibe recalls #10018 - 02/15/2010
... as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website) under Tools/Publications. It has helped me numerous times when I'm looking...
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re:PDI - 02/19/2010
What is the correct way to claim labor op Z6999 fluids in Reynolds system? I am using zpdi trans type but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
There are no Z labor ops with the Global system. There is places where you put the amount for rentals, freight, dealer part purchase, fluids, etc in net. When you start with GWM just navigate thru it and you will learn.
Re: Global Warranty Management - 02/09/2010
For those on GWM, is it true that you only have 60 days from Job Card open date to get it paid? It used to be 180 days, if thats the case, my advisors are in for some trouble!
Re: DOCUMENT 2239750 STEERING AND FRONT SUSPENSION NOISE CONCERNS - 01/21/2010
I would use E9478 as my main labor op and put the time for the links in as OLH. Use my "E" authorization code and note the Service Bulletin number and OLH time for the links in comments.
Re: More Global Warranty questions - 02/03/2010
... shows a status of "failed". And the box that shows if it is "readable" or not says "no." I tried opening it anyway, and it will not let me. Any ideas?...
Re: More Global Warranty questions - 02/04/2010
The invoice is under vendor name: Warranty Operations/Global Warranty Management. It also shows Regular Warranty Claims with a credit amount that will match a Transaction Summary report from that day. Hope this helps.
Re: Service Certificate - 01/18/2010
ON DEALERWORLD GO TO MESSAGES AND SEARCH ARCHIVED MESSAGES. YOU CAN PUT THE OPERATION CODE OR THE MESSAGE NUMBER IN. THERE ARE SEVERAL GOING RIGHT NOW FOR THE "FREE AGENTS" & "PREFERRED PONTIAC". YOU MAY WANT TO PRINT BOTH:)
Re: GWM Smartcare Claim - 12/30/2009
ARE YOU SUBMITTING IT AS A CLAIM TYPE "0" (ZERO) MJ/98 WITH YOUR LABOR OP M0-- AND YOUR DOLLAR AMOUNT IN NET, WITH NO PARTS LISTED? THIS IS FOR THE WINS SYSTEM NOT SURE ABOUT GLOBAL WARRANTY
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
If it was me, I'd just give him what he flagged. I don't think it's up to the Warr. Admin. to do the up-flags! It's up to the tech to be aware of what the job pays, and flag accordingly. (just my opinion!)
Re: Global Warranty Management - 01/27/2010
I know I read somewhat about diag time but can't find it. A labor op pays .3 to perform & .3 to diag, I enter .3 in regular hrs & .3 in other hrs & everyone of these reject. Then I go into GWM to correct & no matter where I put .3 diag it won't accept...
Re: Global Warranty Management - 01/27/2010
For a Rental or shuttle you just add the amount to the line. You don't have to use a seperate labor op anymore. The system I use has a Misc amounts screen. GWM has them listed when you create the claim.
Re: WARRANTY CORE - 02/02/2010
... where the FOM said to put it and it rejected for misc amount excessive for that labor op. even with net ceiling exceeded checked. Then it says it's beyond self authorizers limits....
Re: GW QUESTION cause/complaint codes - 02/03/2010
Now the G8's are rolling in. We are losing BIG time not even meeting cost. It was nice of GM to send out such a FANTASTIC PROMO as a replay to opt out only. No one in our dealership saw that paper work.
Re: GW QUESTION cause/complaint codes - 02/03/2010
... on December 16, 2009 but was actually dated December 14, 2009. You had to send an email with an opt-out form by December 17,2009 to get out of providing this service. (very sneaky if you ask me, we didn't see it either). Your dealership is expected...
Re: More Global Warranty questions - 02/03/2010
I just submitted claims yesterday like you said, I did see the report like you said. Will the payment be on the "open account" thru GM? I did not see anything this morning if that is where it is sent to. I have a call in to our in house software p...
I think I'd do it like you're thinking. One labor op, OLH for the rest with good comments. --I'd also re-verify with service mgr that it's not some kind of comeback or mis-diag. Almost sounds like maybe there's some component that controls all 3 that...
Door Hinge - 02/27/2009
I hope someone can help me:| We replaced both front lower door hinges on a 2007 Tahoe. The only opcode that I can find is B4010. Does this cover both doors? Thanks!
Re: Door Hinge - 02/27/2009
... be paid more then what is listed I would have the tech get with the service mgr for OLH. The labor op B4010 states for Front Side Door Upper Hinge & Lower Hinge Replacement, so I would like it should cover your issue. But tech may want a little extra...
Re: Rear Object Sensor question - 02/27/2009
Thanks for all your help everyone! For future claims, I used one opcode, OLH, one mix & one materials. I did not H-route yet, just gave it the E auth for extra time so far. Will update if H-routing is needed.
Re: What is the correct procedure? - 02/10/2009
... IS CUSTOMER PAY AND THE OTHER IS A PARTS WARRANTY. IF THE FIRST ONE WAS WARRANTY YOU WOULD NEED TO OPEN A SECOND RO FOR THE PARTS WARRANTY. ALSO I BELIEVE THAT AN EXTENDED WARRANTY IS CONSIDERED CUSTOMER PAY, SO YOU COULD HAVE THE FIRST ON AN EXTENDED...
coding fluid claims - 03/10/2009
I have to submit a claim for transmission fluid from the g.o.g. line. I know the cost goes into the net amount but I don't know which cc, fc or labor op to use. Any help with this one?
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
Looked up part group 6.760. Only opcodes that are in that group that go with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side...
Re: Deductible - 02/15/2010
... back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person. In comments put the date, mileage the part was ordered. Your support person will review...
Re: Vibe recalls #10018 - 02/15/2010
... as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website) under Tools/Publications. It has helped me numerous times when I'm looking...
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re:PDI - 02/19/2010
What is the correct way to claim labor op Z6999 fluids in Reynolds system? I am using zpdi trans type but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
There are no Z labor ops with the Global system. There is places where you put the amount for rentals, freight, dealer part purchase, fluids, etc in net. When you start with GWM just navigate thru it and you will learn.
Re: Global Warranty Management - 02/09/2010
For those on GWM, is it true that you only have 60 days from Job Card open date to get it paid? It used to be 180 days, if thats the case, my advisors are in for some trouble!
Re: DOCUMENT 2239750 STEERING AND FRONT SUSPENSION NOISE CONCERNS - 01/21/2010
I would use E9478 as my main labor op and put the time for the links in as OLH. Use my "E" authorization code and note the Service Bulletin number and OLH time for the links in comments.
Re: More Global Warranty questions - 02/03/2010
... shows a status of "failed". And the box that shows if it is "readable" or not says "no." I tried opening it anyway, and it will not let me. Any ideas?...
Re: More Global Warranty questions - 02/04/2010
The invoice is under vendor name: Warranty Operations/Global Warranty Management. It also shows Regular Warranty Claims with a credit amount that will match a Transaction Summary report from that day. Hope this helps.
Re: Service Certificate - 01/18/2010
ON DEALERWORLD GO TO MESSAGES AND SEARCH ARCHIVED MESSAGES. YOU CAN PUT THE OPERATION CODE OR THE MESSAGE NUMBER IN. THERE ARE SEVERAL GOING RIGHT NOW FOR THE "FREE AGENTS" & "PREFERRED PONTIAC". YOU MAY WANT TO PRINT BOTH:)
Re: GWM Smartcare Claim - 12/30/2009
ARE YOU SUBMITTING IT AS A CLAIM TYPE "0" (ZERO) MJ/98 WITH YOUR LABOR OP M0-- AND YOUR DOLLAR AMOUNT IN NET, WITH NO PARTS LISTED? THIS IS FOR THE WINS SYSTEM NOT SURE ABOUT GLOBAL WARRANTY
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
If it was me, I'd just give him what he flagged. I don't think it's up to the Warr. Admin. to do the up-flags! It's up to the tech to be aware of what the job pays, and flag accordingly. (just my opinion!)
Re: Global Warranty Management - 01/27/2010
I know I read somewhat about diag time but can't find it. A labor op pays .3 to perform & .3 to diag, I enter .3 in regular hrs & .3 in other hrs & everyone of these reject. Then I go into GWM to correct & no matter where I put .3 diag it won't accept...
Re: Global Warranty Management - 01/27/2010
For a Rental or shuttle you just add the amount to the line. You don't have to use a seperate labor op anymore. The system I use has a Misc amounts screen. GWM has them listed when you create the claim.
Re: WARRANTY CORE - 02/02/2010
... where the FOM said to put it and it rejected for misc amount excessive for that labor op. even with net ceiling exceeded checked. Then it says it's beyond self authorizers limits....
Re: GW QUESTION cause/complaint codes - 02/03/2010
Now the G8's are rolling in. We are losing BIG time not even meeting cost. It was nice of GM to send out such a FANTASTIC PROMO as a replay to opt out only. No one in our dealership saw that paper work.
Re: GW QUESTION cause/complaint codes - 02/03/2010
... on December 16, 2009 but was actually dated December 14, 2009. You had to send an email with an opt-out form by December 17,2009 to get out of providing this service. (very sneaky if you ask me, we didn't see it either). Your dealership is expected...
Re: More Global Warranty questions - 02/03/2010
I just submitted claims yesterday like you said, I did see the report like you said. Will the payment be on the "open account" thru GM? I did not see anything this morning if that is where it is sent to. I have a call in to our in house software p...
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Re: Global Warranty Management - 01/22/2010
... process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? [/quote] I'm on Reynolds also, and while the customer...
Seat Air Bag Cover - 09/15/2009
We replaced a plate for the left frt seat, side air bag on a 2009 Malibu. Part number 10365525/Retainer. I can not find a labor op or any thing close! Please Help
Re: Can you claim turning on after blow function on hvac? - 11/10/2009
... you are not installing an afterblow module or cooling coil coating, I believe that using the labor operation D3316 as outlined in the bulletin would be the "closest to" code. I have used it in the past and reduced the labor to 0.4. ...
Re: New DVM - 10/30/2009
... and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling like I am stuck in limbo!...
Can you claim turning on after blow function on hvac? - 10/23/2009
... about turning on the hvac after blow function. Can I claim through warranty, if so what labor operation and failure code? ...
Re: Global Warranty - 10/29/2009
... it's fall, and no idea when we start using it. Who should we ask? We have a new DVM/AVM Fixed Ops person who we haven't met yet... and I think he has a bunch more stores than our last DVM. Think he would know? ...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I'm sorry I did not read that correct. We had to order Camaro stripes back when we were installing them. We used a close to labor op, no labor and H-route to our rep.
Service Calls - 12/23/2009
... some of our customers prefer to call us directly for these services. I am unable to find any opcodes that would allow us to be paid for making a service call to a customer. Usually we jump start the vehicle & bring it to the dealership and make a repair....
Re: FOM form? - 12/10/2009
LOL, ya some time last night, it dawned on me...FOM has to be fixed operations mngr. don't you love it when the simplest things stump you??? thank you for your reply : )
PIT4816A Question - 12/10/2009
20008 Silverado has flickering dash lights, tech found excessive voltage drop & arcing on 3 cables. This document states if any arcing is found to replace the affected components and to replace any cable that has low voltage drop. My question is this:...
Re: 4TH of July - 06/23/2010
... No fireworks shows, no phones, no electricity, no TV, no mechanics, just family and the wide open spaces of the Rocky Mountains. Just bears, deer, elk and assorted wildlife....
Re: rental car - 06/21/2010
In Mays newsletter it list Z1000 as the new labor op for transportation with no repair. I have only applied for courtesy transport. Would you let me know if it pays for the rental
Re: Parts amount exceeds allowance.... - 06/21/2010
I tried moving the freon, lubricant and oil to misc but...."Misc net amount exceeds the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then...
Re: Z1000???? - 06/15/2010
Anyone know where I can find the info on the "Z1000" labor op? I remember seeing it but at this moment cant find it. Suffering from CRS today! Thanks in advance.
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: ZSCT-GMPP SMART CARE - 05/18/2010
Im sure this isnt correct, but I'va always used 9094 Follow Operation. Not sure what it is supposed to be use for, but all my claims have always paid fine.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/03/2010
Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM.
Re: HVAC ODOR - 06/30/2010
i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too
RECALL 10038 SAW AND SANDER - 07/29/2010
Anybody try to get reimbursed for the saw and sander for recall 10038 yet? They give you a labor op but how do you submit for it? I tried adding another line to the job card that we did the recall on and it rejected. I tried using a 9999999 VIN and of...
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
Yes, I used a second line and used the labor op V2278 and it paid the first line where we performed the recall but rejected the second line saying the "Field action has already been performed on VIN". I considered putting the amount in NET but that probably...
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
Do we have to put the saw/sander opcode in first & THEN run the recall? Seems to me when we had the Vibe recall for the accelerator pedal we had to put the reimbursement for floorplan in first, then the recall.... maybe any extras have to go in firs...
Re: R9995 - - 07/20/2010
I just got my monthly J&L packet and it has a great cheat sheet for could not duplicate labor ops. I gave copies to my service writers and my service manager. I had the same thing happen to me last week.
BCM - 1993 OLDS CUTLASS - 07/22/2010
TRYING TO SUBMIT FOR A BCM PT#88999208 ON A 1993 OLDS CUTLASS USING N4800.... BUT IT KEEPS REJECTING SAYING PT# NOT COMPATIBLE WITH LABOR OP ?????
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Re: Global Warranty Management - 01/22/2010
... process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? [/quote] I'm on Reynolds also, and while the customer...
Seat Air Bag Cover - 09/15/2009
We replaced a plate for the left frt seat, side air bag on a 2009 Malibu. Part number 10365525/Retainer. I can not find a labor op or any thing close! Please Help
Re: Can you claim turning on after blow function on hvac? - 11/10/2009
... you are not installing an afterblow module or cooling coil coating, I believe that using the labor operation D3316 as outlined in the bulletin would be the "closest to" code. I have used it in the past and reduced the labor to 0.4. ...
Re: New DVM - 10/30/2009
... and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling like I am stuck in limbo!...
Can you claim turning on after blow function on hvac? - 10/23/2009
... about turning on the hvac after blow function. Can I claim through warranty, if so what labor operation and failure code? ...
Re: Global Warranty - 10/29/2009
... it's fall, and no idea when we start using it. Who should we ask? We have a new DVM/AVM Fixed Ops person who we haven't met yet... and I think he has a bunch more stores than our last DVM. Think he would know? ...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I'm sorry I did not read that correct. We had to order Camaro stripes back when we were installing them. We used a close to labor op, no labor and H-route to our rep.
Service Calls - 12/23/2009
... some of our customers prefer to call us directly for these services. I am unable to find any opcodes that would allow us to be paid for making a service call to a customer. Usually we jump start the vehicle & bring it to the dealership and make a repair....
Re: FOM form? - 12/10/2009
LOL, ya some time last night, it dawned on me...FOM has to be fixed operations mngr. don't you love it when the simplest things stump you??? thank you for your reply : )
PIT4816A Question - 12/10/2009
20008 Silverado has flickering dash lights, tech found excessive voltage drop & arcing on 3 cables. This document states if any arcing is found to replace the affected components and to replace any cable that has low voltage drop. My question is this:...
Re: 4TH of July - 06/23/2010
... No fireworks shows, no phones, no electricity, no TV, no mechanics, just family and the wide open spaces of the Rocky Mountains. Just bears, deer, elk and assorted wildlife....
Re: rental car - 06/21/2010
In Mays newsletter it list Z1000 as the new labor op for transportation with no repair. I have only applied for courtesy transport. Would you let me know if it pays for the rental
Re: Parts amount exceeds allowance.... - 06/21/2010
I tried moving the freon, lubricant and oil to misc but...."Misc net amount exceeds the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then...
Re: Z1000???? - 06/15/2010
Anyone know where I can find the info on the "Z1000" labor op? I remember seeing it but at this moment cant find it. Suffering from CRS today! Thanks in advance.
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: ZSCT-GMPP SMART CARE - 05/18/2010
Im sure this isnt correct, but I'va always used 9094 Follow Operation. Not sure what it is supposed to be use for, but all my claims have always paid fine.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/03/2010
Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM.
Re: HVAC ODOR - 06/30/2010
i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too
RECALL 10038 SAW AND SANDER - 07/29/2010
Anybody try to get reimbursed for the saw and sander for recall 10038 yet? They give you a labor op but how do you submit for it? I tried adding another line to the job card that we did the recall on and it rejected. I tried using a 9999999 VIN and of...
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
Yes, I used a second line and used the labor op V2278 and it paid the first line where we performed the recall but rejected the second line saying the "Field action has already been performed on VIN". I considered putting the amount in NET but that probably...
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
Do we have to put the saw/sander opcode in first & THEN run the recall? Seems to me when we had the Vibe recall for the accelerator pedal we had to put the reimbursement for floorplan in first, then the recall.... maybe any extras have to go in firs...
Re: R9995 - - 07/20/2010
I just got my monthly J&L packet and it has a great cheat sheet for could not duplicate labor ops. I gave copies to my service writers and my service manager. I had the same thing happen to me last week.
BCM - 1993 OLDS CUTLASS - 07/22/2010
TRYING TO SUBMIT FOR A BCM PT#88999208 ON A 1993 OLDS CUTLASS USING N4800.... BUT IT KEEPS REJECTING SAYING PT# NOT COMPATIBLE WITH LABOR OP ?????
Re: 2011 Duramax - 07/19/2010
Just a thought- don't forget to bill out any other fluids your tech added (i.e.- ps fluid, ww fluid, coolant, etc) as you won't be able to use the Z6999 fluid add opcode again.
Re: Warranty Rental VIN - 08/25/2010
i hate to keep them for bills too feel like one time is enough.wonder how they keep up with their paperwork,what is closed and what is open and if the dealer has a copy of the bill..guess we will never know..
Re: sprecial policy claim in gwm - 03/24/2010
[quote] Brian Curtis: Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to...
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
The one's I've tried have rejected if you include it in base time, but I did just do one that paid with the dye test time in the diag. time field, even though the labor op itself did not have an add time for diag.
Re: Part amount does not meet minimum/maximum requirement - 03/26/2010
This is on a 2009 HHR. And we did verify part cost thru EPIC. I've seen the parts price exceed limit for labor op before but not this 'does not meet min/max requirements'
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
I have had this happen on the G6. It was because it was and dealer installed accessory. The correct labor op was in the acc. section of the ltg. R9287
Re: PDI ADDS - 03/30/2010
I haven't had to do one of these yet myself but GM clarification bulletin #2 (G_0000050657) says that you submit a ZPDI claim with labor op Z6998 with the time as "additional published time" not base time. Hope this helps!
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Re: WATER LEAK - 04/23/2010
No, there isn't. You need to use B5410 for a body seam leak, or, if you have a location like a weatherstrip or housing, use that labor op and "H" route if many hours to find and clean up.
Re: REYNOLDS USERS! - 04/08/2010
DBC'S ANSWERS ARE LESS THAN USEFUL MOST OFTEN LATELY. H ROUTE THE CLAIM AND HOPE THAT IT PAYS! (WHATEVER IT IS) LAST DITCH OPERATION IS TO CALL DBC....
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
... have done the recall but recall not listed on VISS yet. We submit under the recall with that labor op. We H-route with comments stating that we are performing recall because vehicle falls within vin break but not listed yet. (These were stock vehicles)...
Re: DA report replacement? - 04/12/2010
On Global, under the "Analyze Warranty" tab select "Service Agent Analysis Summary Report". From there you can open a PDF with lots of info in it.
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
... outlined and will accept the described fixed reimbursement amout as payment in full unless an opt-out form was submitted. I recommed your Service Manager review the Dealer Guide, as any feedback to GM from your customers may create additional problems...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS...
Re: sprecial policy claim in gwm - 03/23/2010
Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done...
STRAIGHT TIME - 03/10/2010
IS THERE A CAP FOR STRAIGHT TIME OP CODES? I'M PRETTY SURE I SAW SOMEWHERE THAT THERE IS A CAP OF 3 HOURS. TECH DID PUSH RODS, HAS NEARYLY 5 HRS INTO THE JOB. J0587 SHOWS S.T.
Re: Global Warranty Question.. How long is it taking you claims to show paid on global? Mine show accepted but not paid.. - 03/11/2010
... the date section put in the date the transactions were submitted and click on view pdf. This will open your summary report for all claims from that date then just print it out. Good Luck! Christy...
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
HEY KATINA.... ITS NOT THAT IT PAID THE WRONG AMOUNT, IT HAS NOT PAID AT ALL -- SO WHEN I GO TO SUBMIT THRU GLOBAL IT WANTS A COMPLAINT / CAUSE CODE & TEXT - IT WONT LET ME GET BY THE LABOR OP BOX
Re: Global Warranty and ADP users - 03/08/2010
[quote] Heather: Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid...[/quote] So, are the cashiers able to cashier the customer...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through...
Re: THROTTLE BODY CLEANING - 02/25/2010
There is a bulletin out for that, but it doesn't have any op code listed. Not sure of the bulletin number. One of my techs told me about it last week. I'm having the tech punch the order for the time they spent on the repair and submit using throttle...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
I checked on global and it doesn't show the Sp for the fuel tank replacement for this vehicle.The labor op L1281 is an E1 emission item, it expired last October, would the goodwill parameters apply, were a 24/24 goodwill dealer.
Re: CBG PRE-OWNED LIMITED - 12/23/2011
... once you're registered, you can download the entire Certified Pre-Owned (Chevrolet, Buick, GMC) Operations Guide It's been invaluable to us. There are almost 5 pages of labor ops listed that are NOT covered....
PONTIAC G6 - CALIBRATION - 12/19/2011
... .... no codes found, performed torque sensor recalibration --- I cant seem to find any labor op /// any suggestions .... THANKS IN ADVANCE FOR ANY ASST !!!...
GMC YUKON: LIFTGATE MODULE - 12/21/2011
I HAVE A 2007 GMC YUKON (1GKFK66867J374223) We replaced PT#25889603 / Liftgate close actr mot cont module ** Unable to locate labor op** Have checked: part to labor op guide "no help" any asst greatly appreciated !!
Just a thought- don't forget to bill out any other fluids your tech added (i.e.- ps fluid, ww fluid, coolant, etc) as you won't be able to use the Z6999 fluid add opcode again.
Re: Warranty Rental VIN - 08/25/2010
i hate to keep them for bills too feel like one time is enough.wonder how they keep up with their paperwork,what is closed and what is open and if the dealer has a copy of the bill..guess we will never know..
Re: sprecial policy claim in gwm - 03/24/2010
[quote] Brian Curtis: Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to...
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
The one's I've tried have rejected if you include it in base time, but I did just do one that paid with the dye test time in the diag. time field, even though the labor op itself did not have an add time for diag.
Re: Part amount does not meet minimum/maximum requirement - 03/26/2010
This is on a 2009 HHR. And we did verify part cost thru EPIC. I've seen the parts price exceed limit for labor op before but not this 'does not meet min/max requirements'
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
I have had this happen on the G6. It was because it was and dealer installed accessory. The correct labor op was in the acc. section of the ltg. R9287
Re: PDI ADDS - 03/30/2010
I haven't had to do one of these yet myself but GM clarification bulletin #2 (G_0000050657) says that you submit a ZPDI claim with labor op Z6998 with the time as "additional published time" not base time. Hope this helps!
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Re: WATER LEAK - 04/23/2010
No, there isn't. You need to use B5410 for a body seam leak, or, if you have a location like a weatherstrip or housing, use that labor op and "H" route if many hours to find and clean up.
Re: REYNOLDS USERS! - 04/08/2010
DBC'S ANSWERS ARE LESS THAN USEFUL MOST OFTEN LATELY. H ROUTE THE CLAIM AND HOPE THAT IT PAYS! (WHATEVER IT IS) LAST DITCH OPERATION IS TO CALL DBC....
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
... have done the recall but recall not listed on VISS yet. We submit under the recall with that labor op. We H-route with comments stating that we are performing recall because vehicle falls within vin break but not listed yet. (These were stock vehicles)...
Re: DA report replacement? - 04/12/2010
On Global, under the "Analyze Warranty" tab select "Service Agent Analysis Summary Report". From there you can open a PDF with lots of info in it.
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
... outlined and will accept the described fixed reimbursement amout as payment in full unless an opt-out form was submitted. I recommed your Service Manager review the Dealer Guide, as any feedback to GM from your customers may create additional problems...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS...
Re: sprecial policy claim in gwm - 03/23/2010
Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done...
STRAIGHT TIME - 03/10/2010
IS THERE A CAP FOR STRAIGHT TIME OP CODES? I'M PRETTY SURE I SAW SOMEWHERE THAT THERE IS A CAP OF 3 HOURS. TECH DID PUSH RODS, HAS NEARYLY 5 HRS INTO THE JOB. J0587 SHOWS S.T.
Re: Global Warranty Question.. How long is it taking you claims to show paid on global? Mine show accepted but not paid.. - 03/11/2010
... the date section put in the date the transactions were submitted and click on view pdf. This will open your summary report for all claims from that date then just print it out. Good Luck! Christy...
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
HEY KATINA.... ITS NOT THAT IT PAID THE WRONG AMOUNT, IT HAS NOT PAID AT ALL -- SO WHEN I GO TO SUBMIT THRU GLOBAL IT WANTS A COMPLAINT / CAUSE CODE & TEXT - IT WONT LET ME GET BY THE LABOR OP BOX
Re: Global Warranty and ADP users - 03/08/2010
[quote] Heather: Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid...[/quote] So, are the cashiers able to cashier the customer...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through...
Re: THROTTLE BODY CLEANING - 02/25/2010
There is a bulletin out for that, but it doesn't have any op code listed. Not sure of the bulletin number. One of my techs told me about it last week. I'm having the tech punch the order for the time they spent on the repair and submit using throttle...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
I checked on global and it doesn't show the Sp for the fuel tank replacement for this vehicle.The labor op L1281 is an E1 emission item, it expired last October, would the goodwill parameters apply, were a 24/24 goodwill dealer.
Re: CBG PRE-OWNED LIMITED - 12/23/2011
... once you're registered, you can download the entire Certified Pre-Owned (Chevrolet, Buick, GMC) Operations Guide It's been invaluable to us. There are almost 5 pages of labor ops listed that are NOT covered....
PONTIAC G6 - CALIBRATION - 12/19/2011
... .... no codes found, performed torque sensor recalibration --- I cant seem to find any labor op /// any suggestions .... THANKS IN ADVANCE FOR ANY ASST !!!...
GMC YUKON: LIFTGATE MODULE - 12/21/2011
I HAVE A 2007 GMC YUKON (1GKFK66867J374223) We replaced PT#25889603 / Liftgate close actr mot cont module ** Unable to locate labor op** Have checked: part to labor op guide "no help" any asst greatly appreciated !!
Re: 2012 PDI TIMES - 11/21/2011
Look in SI, under the vehicle. If the VIN doesn't work, use the make and model of vehicle. Use op code Z7000, it will give you correct PDI times.
Re: GM FAMILY FIRST - 12/29/2011
look in September 2011 newsletter bottom of page 4 and top of page 5...message g_0000076380..there are four different labor ops depending on the amount of the service..HOPE THIS WHAT YOU ARE LOOKING FOR..
Silverado HD PDI form? - 01/03/2012
Just wondered how everyone determines when to use the Silverado HD PDI fom as opposed to the Silverado form? As far as I can tell from the VIN card decoder, there is no way to tell from the VIN and the Vehicle build doesn't seem to be much help either....
PDI 2012 VERANO - 01/04/2012
Can someone tell me where to go to find PDI for a 2012 veranos what labor op I use ? Thanks I look in the Warranty hlp cards and it dosent give me for Veranos unless Im missing something
Re: What should I do? - 12/06/2011
I was going to suggest the 'customer satisfaction' option if that manufacturer has it. Tells the manufacturer that it's not a defect but doing it for the customer.
Holiday Plans - 12/07/2011
Curious what everyone's plans are for the holidays. What hours are your dealerships operating? Since I've worked at this dealership, they typically work a half day on Christmas Eve, but since that lands on a Saturday, we are wondering if they will close....
Special Coverage rejects for T lops - 10/24/2011
I am trying to limit our rejects and I have several for "Lop T???? not covered under a master warranty". I have searched high and low in our Reynolds system for an option for special coverage and cannot locate anything. Any claim for Special Coverage...
Re: Business Choice - 09/15/2011
... labor paid to install the accessories but I was wondering if the accessories installed need zset ops submitted for them or do they get added to the build thru the business choice program? There's a lot up in the air on this for me and no one seems to...
2010 CAMARO - STRIPE - 10/10/2011
... stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op I get B7010 B8600 B8610 B8648 B8700 in which I dont believe any of these apply ???? Suggestions ???...
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
... it is just a key replacement, you STILL can only charge for the part and labor associated with the opcode: E7005 Door Lock and Ignition Lock Key Replacement Effective Date: Oct 1, 2011 OPERATION NUMBER: E7005 LABOR TIME: 0.2 Note: Includes key...
Sublet Windshield Replacement under Warranty - 10/03/2011
I have a job card that we replaced a GM windshield due to flaws within the glass. I'm not familar with sublet so I'm wondering if you submit with the labor op C0034 even if it was sublet?
refinishing wheels - 06/09/2011
I need some help on refinishing 4 wheels on an 08 aveo. can't find a labor op for it. anybody with some advice??
EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/09/2011
... I FOUND THE INFO UNDER DEALER EMPOWERMENT GOODWILL, BUT I CANT SEEM TO FIND A "LABOR OP" TO USE TO CLAIM THE PRICE OF THE GMPP CONTRACT ...
Re: CBG-CERTIFIED PRE-OWNED LIMITED WARRANTY - 07/14/2011
... full manual for Certified Pre-owned is available as a PDF and Appendix B has a full list of labor ops that are not covered. Includes Batteries, Tires, Wheels, any Paint/Metal labor ops, etc. ...
Accessories for "Business Choice" Sales Program - 05/17/2011
... at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but does anyone know how we get reimbursed for the labor to install the accessories? Thanks in advance....
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/06/2011
[quote] MARKC: For Reimbursements you should use the labor op for the repair performed, so you should use the spark plug labor op and put the amount of reimbursement in the reimbursement net item field. Sounds like it's likely goodwill also so I'd put...
Is there something wrong with SI? - 06/07/2011
Almost everything I look up on SI yesterday and today (especially on an 2007 Silverado 4wd), shows the labor op at the top of the page and then just a white page, no times.
2007 GMC YUKON - CROSSOVER SEAL - 08/24/2011
LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ????
Re: 2007 GMC YUKON - CROSSOVER SEAL - 08/29/2011
[quote] GMNL09526: LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ???? [/quote] How many miles are on vehicle?...
Re: I CLAIMS - 08/08/2011
If you mean a claim to submit for a PDI that did not auto pay, use IPDI claim type, op code Z7000. make sure you put in labor time.
warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...
Re: Special Policy 10240 with collateral damage - 07/29/2011
I think I'd get ahold of my FOM and they should allow you to put it through since it showed on VIS as open. I'd get that VIS printed out now, if you haven't already so you've got something printed out to back it up.
Customer Enthusiasm - 07/22/2011
... dealer. Now, is this customer enthusiasm? I know there have been changes made to that list of ops so now I am lost as to how to code it. Any help on this is appreciated!...
BODYSHOP REPAIRS - 07/27/2011
I have a 2009 pontiac vibe customer came in had roof rust by the windshield our tech fixed the roof rust at the edge of the winsheild what labor op can I use?
Re: BODYSHOP REPAIRS - 07/27/2011
I have a 2008 impala customer came in stated rear deck lid rusted tech repaired rust caused by molding. what labor op do I use?
Look in SI, under the vehicle. If the VIN doesn't work, use the make and model of vehicle. Use op code Z7000, it will give you correct PDI times.
Re: GM FAMILY FIRST - 12/29/2011
look in September 2011 newsletter bottom of page 4 and top of page 5...message g_0000076380..there are four different labor ops depending on the amount of the service..HOPE THIS WHAT YOU ARE LOOKING FOR..
Silverado HD PDI form? - 01/03/2012
Just wondered how everyone determines when to use the Silverado HD PDI fom as opposed to the Silverado form? As far as I can tell from the VIN card decoder, there is no way to tell from the VIN and the Vehicle build doesn't seem to be much help either....
PDI 2012 VERANO - 01/04/2012
Can someone tell me where to go to find PDI for a 2012 veranos what labor op I use ? Thanks I look in the Warranty hlp cards and it dosent give me for Veranos unless Im missing something
Re: What should I do? - 12/06/2011
I was going to suggest the 'customer satisfaction' option if that manufacturer has it. Tells the manufacturer that it's not a defect but doing it for the customer.
Holiday Plans - 12/07/2011
Curious what everyone's plans are for the holidays. What hours are your dealerships operating? Since I've worked at this dealership, they typically work a half day on Christmas Eve, but since that lands on a Saturday, we are wondering if they will close....
Special Coverage rejects for T lops - 10/24/2011
I am trying to limit our rejects and I have several for "Lop T???? not covered under a master warranty". I have searched high and low in our Reynolds system for an option for special coverage and cannot locate anything. Any claim for Special Coverage...
Re: Business Choice - 09/15/2011
... labor paid to install the accessories but I was wondering if the accessories installed need zset ops submitted for them or do they get added to the build thru the business choice program? There's a lot up in the air on this for me and no one seems to...
2010 CAMARO - STRIPE - 10/10/2011
... stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op I get B7010 B8600 B8610 B8648 B8700 in which I dont believe any of these apply ???? Suggestions ???...
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
... it is just a key replacement, you STILL can only charge for the part and labor associated with the opcode: E7005 Door Lock and Ignition Lock Key Replacement Effective Date: Oct 1, 2011 OPERATION NUMBER: E7005 LABOR TIME: 0.2 Note: Includes key...
Sublet Windshield Replacement under Warranty - 10/03/2011
I have a job card that we replaced a GM windshield due to flaws within the glass. I'm not familar with sublet so I'm wondering if you submit with the labor op C0034 even if it was sublet?
refinishing wheels - 06/09/2011
I need some help on refinishing 4 wheels on an 08 aveo. can't find a labor op for it. anybody with some advice??
EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/09/2011
... I FOUND THE INFO UNDER DEALER EMPOWERMENT GOODWILL, BUT I CANT SEEM TO FIND A "LABOR OP" TO USE TO CLAIM THE PRICE OF THE GMPP CONTRACT ...
Re: CBG-CERTIFIED PRE-OWNED LIMITED WARRANTY - 07/14/2011
... full manual for Certified Pre-owned is available as a PDF and Appendix B has a full list of labor ops that are not covered. Includes Batteries, Tires, Wheels, any Paint/Metal labor ops, etc. ...
Accessories for "Business Choice" Sales Program - 05/17/2011
... at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but does anyone know how we get reimbursed for the labor to install the accessories? Thanks in advance....
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/06/2011
[quote] MARKC: For Reimbursements you should use the labor op for the repair performed, so you should use the spark plug labor op and put the amount of reimbursement in the reimbursement net item field. Sounds like it's likely goodwill also so I'd put...
Is there something wrong with SI? - 06/07/2011
Almost everything I look up on SI yesterday and today (especially on an 2007 Silverado 4wd), shows the labor op at the top of the page and then just a white page, no times.
2007 GMC YUKON - CROSSOVER SEAL - 08/24/2011
LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ????
Re: 2007 GMC YUKON - CROSSOVER SEAL - 08/29/2011
[quote] GMNL09526: LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ???? [/quote] How many miles are on vehicle?...
Re: I CLAIMS - 08/08/2011
If you mean a claim to submit for a PDI that did not auto pay, use IPDI claim type, op code Z7000. make sure you put in labor time.
warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...
Re: Special Policy 10240 with collateral damage - 07/29/2011
I think I'd get ahold of my FOM and they should allow you to put it through since it showed on VIS as open. I'd get that VIS printed out now, if you haven't already so you've got something printed out to back it up.
Customer Enthusiasm - 07/22/2011
... dealer. Now, is this customer enthusiasm? I know there have been changes made to that list of ops so now I am lost as to how to code it. Any help on this is appreciated!...
BODYSHOP REPAIRS - 07/27/2011
I have a 2009 pontiac vibe customer came in had roof rust by the windshield our tech fixed the roof rust at the edge of the winsheild what labor op can I use?
Re: BODYSHOP REPAIRS - 07/27/2011
I have a 2008 impala customer came in stated rear deck lid rusted tech repaired rust caused by molding. what labor op do I use?
Re: BODYSHOP REPAIRS - 07/27/2011
[quote] mpatten: I have a 2008 impala customer came in stated rear deck lid rusted tech repaired rust caused by molding. what labor op do I use? [/quote]
Re: Customer Enthusiasm - 07/28/2011
This doesn't sound like customer enthusiasm. The keys came "inoperable" so you are in a sense fixing them by recutting the keys. Submit under ZREG with the correct op for keys/transmitters.
Re: 2011 Malibu paint issue - 07/21/2011
THINK THE ROOF PANEL IS THE CLOSEST LABOR OP EVEN THOUGH IT'S NOT THE CORRECT LOCATION.. SORRY YOU MAY HAVE TO H ROUTE....IT'S ALMOST FRIDAY HANG IN THERE..
Re: Document vs Document ???? - 07/18/2011
ok, that IS kind of weird. Is the tech looking up the opcode? THAT is weird too. I didn't think they were supposed to do that. Anyhow, I would check to see what the opcode is by using the VIN and looking up the 1-2 shift solenoid. It may be that...
Re: SI - 02/14/2011
Global is killing me today. All the techs are whining about not being able to logon to si and it's slow going for me to get labor ops. GGRRRR!! HAPPY VDAY EVERYONE!
Re: GM Accessories added after vehicle delivery - 03/24/2011
PDI add times are submitted with labor operation Z6998, transaction type ZPDI. The time is entered in the additional time labor field. You can find a list of add times under VIN in SI.
Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
... We have been reinstalling bolt with loctie to secure and cylinder works fine. Is there tsb with an op code for this repair or what would be the closets. Thanks. ...
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
I have had a few of these here at our dealership. We just use the door lock cylinder R & R labor op code as closest to repair. I could find no TSB on it but that isn't real surprising.
Core Reimbursements - 02/04/2011
... back? We had to return a transmission to the WPC so need to submit for the core. The Z7200 op is no longer good, right? Do I submit from the original claim as a net? For some reason there's is no concise explanation in the WPC bulletin on this that...
SATURN - COMPLIMENTARY MAINTENANCE CERTIFICATE - 02/23/2011
Could someone please tell me what the labor op is on these, I dont have the admin mess # to get detail - my advisor didnt get me a copy of the back of the certificate with the info I need
Do you check.....? - 02/23/2011
Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would...
Parts Warranty - 02/25/2011
Our Parts Dept sold a Fuel Tank Valve for a 1984 GMC Truck, it has failed and I need to do B claim. I can not find a labor op, HELP!
Re: Parts Warranty - 02/25/2011
A closest to operation from the Fuel & Exhaust group would be recommended in this situation. Feel free to forward the claim for additional help with an appropriate op via the Warranty Assistance Hotline (fax or email). Hotline information may found...
Re: Core Return - 02/26/2011
... core should be taken care of by the parts dept and you shouldn't have to do anything to it. Labor op Z7200 is the one I have used in the past for returning a core for inspection to WPC. I hope this helps....
Re: Acadia timing chain - 03/01/2011
Have your tech refer to Document ID: 1908933. This is for opcode J0768 Primary Timing Chain Replacement. It does not direct the tech to remove the engine for access to the chain. Therefore, I would not suggest including OLH for doing so.
Re: Z2262 - 03/08/2011
... the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope this helps...
CODE R - Not authorized - 03/11/2011
I have a reject involving a similar "F" labor op. Replaced a universal joint and then 5 months later we replaced the yoke so we had to replace the universal joint again. The claim is rejecting same we are not authorized for "r" authorization codes....
Re: ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
Yes it does. Look at the * on the labor op print out and it will tell you what you are entitled to. You can also get $25.00 freight compensation on some as well. You used to be able to submit for missed admin & frt fees up to 6 months back on ones...
Re: Reimburse customer for independent work? - 04/07/2011
YOU WOULD GET YOUR SERVICE ADVISOR TO WRITE A REPAIR ORDER OR JOB CARD AS THEY SAY NOW, LOOK UP THE LABOR OP AND TIME FOR THE REPAIR AND COST OF PARTS PLUS 40% AND PUT IT IN NET AMOUNT AND H ROUTE WITH COMMENTS TO YOUR REP FOR AUTH, AND ISSUE A CHECK...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician...
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM?...
Re: GM credit memos - 04/18/2011
You can print it directly from Global Warranty. Under the Reconcile Results Tab click on 'View Transaction Summary Report' enter the date and it opens a pdf.
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
[quote] mpatten: I have a 2008 impala customer came in stated rear deck lid rusted tech repaired rust caused by molding. what labor op do I use? [/quote]
Re: Customer Enthusiasm - 07/28/2011
This doesn't sound like customer enthusiasm. The keys came "inoperable" so you are in a sense fixing them by recutting the keys. Submit under ZREG with the correct op for keys/transmitters.
Re: 2011 Malibu paint issue - 07/21/2011
THINK THE ROOF PANEL IS THE CLOSEST LABOR OP EVEN THOUGH IT'S NOT THE CORRECT LOCATION.. SORRY YOU MAY HAVE TO H ROUTE....IT'S ALMOST FRIDAY HANG IN THERE..
Re: Document vs Document ???? - 07/18/2011
ok, that IS kind of weird. Is the tech looking up the opcode? THAT is weird too. I didn't think they were supposed to do that. Anyhow, I would check to see what the opcode is by using the VIN and looking up the 1-2 shift solenoid. It may be that...
Re: SI - 02/14/2011
Global is killing me today. All the techs are whining about not being able to logon to si and it's slow going for me to get labor ops. GGRRRR!! HAPPY VDAY EVERYONE!
Re: GM Accessories added after vehicle delivery - 03/24/2011
PDI add times are submitted with labor operation Z6998, transaction type ZPDI. The time is entered in the additional time labor field. You can find a list of add times under VIN in SI.
Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
... We have been reinstalling bolt with loctie to secure and cylinder works fine. Is there tsb with an op code for this repair or what would be the closets. Thanks. ...
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
I have had a few of these here at our dealership. We just use the door lock cylinder R & R labor op code as closest to repair. I could find no TSB on it but that isn't real surprising.
Core Reimbursements - 02/04/2011
... back? We had to return a transmission to the WPC so need to submit for the core. The Z7200 op is no longer good, right? Do I submit from the original claim as a net? For some reason there's is no concise explanation in the WPC bulletin on this that...
SATURN - COMPLIMENTARY MAINTENANCE CERTIFICATE - 02/23/2011
Could someone please tell me what the labor op is on these, I dont have the admin mess # to get detail - my advisor didnt get me a copy of the back of the certificate with the info I need
Do you check.....? - 02/23/2011
Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would...
Parts Warranty - 02/25/2011
Our Parts Dept sold a Fuel Tank Valve for a 1984 GMC Truck, it has failed and I need to do B claim. I can not find a labor op, HELP!
Re: Parts Warranty - 02/25/2011
A closest to operation from the Fuel & Exhaust group would be recommended in this situation. Feel free to forward the claim for additional help with an appropriate op via the Warranty Assistance Hotline (fax or email). Hotline information may found...
Re: Core Return - 02/26/2011
... core should be taken care of by the parts dept and you shouldn't have to do anything to it. Labor op Z7200 is the one I have used in the past for returning a core for inspection to WPC. I hope this helps....
Re: Acadia timing chain - 03/01/2011
Have your tech refer to Document ID: 1908933. This is for opcode J0768 Primary Timing Chain Replacement. It does not direct the tech to remove the engine for access to the chain. Therefore, I would not suggest including OLH for doing so.
Re: Z2262 - 03/08/2011
... the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope this helps...
CODE R - Not authorized - 03/11/2011
I have a reject involving a similar "F" labor op. Replaced a universal joint and then 5 months later we replaced the yoke so we had to replace the universal joint again. The claim is rejecting same we are not authorized for "r" authorization codes....
Re: ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
Yes it does. Look at the * on the labor op print out and it will tell you what you are entitled to. You can also get $25.00 freight compensation on some as well. You used to be able to submit for missed admin & frt fees up to 6 months back on ones...
Re: Reimburse customer for independent work? - 04/07/2011
YOU WOULD GET YOUR SERVICE ADVISOR TO WRITE A REPAIR ORDER OR JOB CARD AS THEY SAY NOW, LOOK UP THE LABOR OP AND TIME FOR THE REPAIR AND COST OF PARTS PLUS 40% AND PUT IT IN NET AMOUNT AND H ROUTE WITH COMMENTS TO YOUR REP FOR AUTH, AND ISSUE A CHECK...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician...
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM?...
Re: GM credit memos - 04/18/2011
You can print it directly from Global Warranty. Under the Reconcile Results Tab click on 'View Transaction Summary Report' enter the date and it opens a pdf.
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
... TO SEEK 50% REIMBURSEMENT AUTH BY GM..... I AM HAVING TROUBLE FINDING ANY DOCUMENT ON WHAT LABOR OP TO USE (THAT SOUNDS CORRECT) ---- ANY SUGGESTIONS ???...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... 038...not only for auth code not allowed but for related repairs and parts allowance for labor op J5650..i had problems fixing this on reynolds i went on global warranty and coded it for related repairs and parts ceiling exceded and it went thought ...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/01/2010
has anyone submitted a LPO pdi assessory claim labor op Z6998???i did one yesterday like i always do and it rejected:additonal published time supplemental labor hours not allowed for Labor code z6998..the parts we installed were not in the vehicle build..do...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle.
Re: LPO for Camaro - 12/29/2010
... PDI Add and find the RPO code that applies. When submitting the claim you will use PDI ADD opcode Z6998, put any labor associated into the additional time field and leave parts OFF of the claim (they should have been shipped with the vehicle). IF...
Re: 2005 SUBURBAN - FUEL LEVEL SENSOR - 11/11/2010
Usually if you can't select another date to the side there it means there haven't been any changes to the labor op time. I'd try calling DBC - they may have to do a system inquiry.
Re: PDI TIME - 12/08/2010
GLOBAL CONNECT WILL HAVE IT UNDER THE YEAR MAKE AND MODEL JUST PUT IN Z7000 IN THE LABOR OP SLOT AND IT'LL COME RIGHT UP. IT COMES UP AS 1.3.
Re: DMA Authorization Form - 12/14/2010
The form is called Fixed Operations Manager Authorization. The form was faxed to us by our service rep. Must be filled out and scanned in and e-mailed to rep, they send it from there. There is 2 phone numbers on the form for questions. WSC (866)446-2900...
Re: TIRES - 12/14/2010
I don't this you can submit for a road force balance. GM only allows for a regular mount and balance, time is under op code.
Window out of calibration - 02/24/2012
I have a 2011 Cruze: Complaint-Drivers front window once closed will open on own... Correction-connected GDS2, cleared currect window learn valve & performed window relearn **** this is new to me, how would I code this ??
Re: Transportation Damage Submissions - 02/06/2012
We have our own body shop so that makes my t claims much easier. The biggest issue we have is finding the right labor op for the repairs. We do the warranty paint repairs for the local Ford dealer just down the street, too, between them and hail claims,...
Re: CBG PRE-OWNED LIMITED - 01/25/2012
We bill out the entire amount then we write off the balance to advertising. I'm going to have to beat my service advisors over the head with that 5 page list of uncovered labor ops!
Re: CURIOUS ABOUT PAY - 01/25/2012
... NO MONEY ATTACHED,BUT DO THEY REALIZE THE MONEY LOST IF WE DIDN'T DO OUR JOBS RIGHT!!!!!!JUST MY OPINION!!!!...
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
Re: CUST BROKE DOWN - 01/17/2012
you may want to call your rep, i had something like this and my rep gave me a labor op to use put the whole amount in net and h route to him for auth..make sure you have all the customers receipts for what they want reimbursement for...hope this help...
"Problems Encountered during financial posting" - 02/02/2012
... financial posting" followed by Warning 123 " This transaction is being reviewed by GM Warranty Operations" after I hit Submit button when I should be getting my transaction number and payment amount. What the heck is this about, anyone else getting...
Re: - 02/02/2012
i submitted one yesterday for the oil change with no problem.. labor ops i use are z2367 for oil change and z2365 for 20 dollars off service..havent had any today...
Re: - 02/02/2012
must not be the same labor ops for all dealers, mine are Z2367 for lof and Z2365 for $20 off service. there are so many i have to stay on top of these too...
re: "Problems Encountered during financial posting" - 02/02/2012
[quote] conny: must not be the same labor ops for all dealers, mine are Z2367 for lof and Z2365 for $20 off service. there are so many i have to stay on top of these too... [/quote] I've noticed Chevy, Buick, GMC & Pontiac all have different Z ops for...
Re: - 02/02/2012
WE ARE A BUICK GMC AND USED TO BE PONTIAC. YEP BRILLIANT WHY COULDNT THEY BE ALL THE SAME LABOR OP!!WE ALSO HAVE THE 5 DOLLAR DEXOS, THE PONTIAC 20 DOLLAR LOF AND TIRE ROTATION AND THATS FOR 4 TIMES, AND WHO KNOWS WHAT ELSE, THATS WHY I HAVE MY CHEAT...
Rust through perforation repairs - 02/27/2012
I have a questions. How is "EXTENSIVE DAMAGE" determined? Document ID: 1711205 states: Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5 hours of labor time...
Re: Rust through perforation repairs - 02/27/2012
[quote] GMNL09526: I have a questions. How is "EXTENSIVE DAMAGE" determined? Document ID: 1711205 states: Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5...
Re: another processing problem - 03/08/2012
had a diesel exhaust fluid add this morning and had the same problem, went back to the header and it opened up , not sure what the problem was...claim went thru after ok...cant say about rentals havent had any....
Rental days? - 03/09/2012
How many days rental are you allowed before getting authorizion 3 or 5 days ? my service manager and I have a difference in opinion. Thanks
... TO SEEK 50% REIMBURSEMENT AUTH BY GM..... I AM HAVING TROUBLE FINDING ANY DOCUMENT ON WHAT LABOR OP TO USE (THAT SOUNDS CORRECT) ---- ANY SUGGESTIONS ???...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... 038...not only for auth code not allowed but for related repairs and parts allowance for labor op J5650..i had problems fixing this on reynolds i went on global warranty and coded it for related repairs and parts ceiling exceded and it went thought ...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/01/2010
has anyone submitted a LPO pdi assessory claim labor op Z6998???i did one yesterday like i always do and it rejected:additonal published time supplemental labor hours not allowed for Labor code z6998..the parts we installed were not in the vehicle build..do...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle.
Re: LPO for Camaro - 12/29/2010
... PDI Add and find the RPO code that applies. When submitting the claim you will use PDI ADD opcode Z6998, put any labor associated into the additional time field and leave parts OFF of the claim (they should have been shipped with the vehicle). IF...
Re: 2005 SUBURBAN - FUEL LEVEL SENSOR - 11/11/2010
Usually if you can't select another date to the side there it means there haven't been any changes to the labor op time. I'd try calling DBC - they may have to do a system inquiry.
Re: PDI TIME - 12/08/2010
GLOBAL CONNECT WILL HAVE IT UNDER THE YEAR MAKE AND MODEL JUST PUT IN Z7000 IN THE LABOR OP SLOT AND IT'LL COME RIGHT UP. IT COMES UP AS 1.3.
Re: DMA Authorization Form - 12/14/2010
The form is called Fixed Operations Manager Authorization. The form was faxed to us by our service rep. Must be filled out and scanned in and e-mailed to rep, they send it from there. There is 2 phone numbers on the form for questions. WSC (866)446-2900...
Re: TIRES - 12/14/2010
I don't this you can submit for a road force balance. GM only allows for a regular mount and balance, time is under op code.
Window out of calibration - 02/24/2012
I have a 2011 Cruze: Complaint-Drivers front window once closed will open on own... Correction-connected GDS2, cleared currect window learn valve & performed window relearn **** this is new to me, how would I code this ??
Re: Transportation Damage Submissions - 02/06/2012
We have our own body shop so that makes my t claims much easier. The biggest issue we have is finding the right labor op for the repairs. We do the warranty paint repairs for the local Ford dealer just down the street, too, between them and hail claims,...
Re: CBG PRE-OWNED LIMITED - 01/25/2012
We bill out the entire amount then we write off the balance to advertising. I'm going to have to beat my service advisors over the head with that 5 page list of uncovered labor ops!
Re: CURIOUS ABOUT PAY - 01/25/2012
... NO MONEY ATTACHED,BUT DO THEY REALIZE THE MONEY LOST IF WE DIDN'T DO OUR JOBS RIGHT!!!!!!JUST MY OPINION!!!!...
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
Re: CUST BROKE DOWN - 01/17/2012
you may want to call your rep, i had something like this and my rep gave me a labor op to use put the whole amount in net and h route to him for auth..make sure you have all the customers receipts for what they want reimbursement for...hope this help...
"Problems Encountered during financial posting" - 02/02/2012
... financial posting" followed by Warning 123 " This transaction is being reviewed by GM Warranty Operations" after I hit Submit button when I should be getting my transaction number and payment amount. What the heck is this about, anyone else getting...
Re: - 02/02/2012
i submitted one yesterday for the oil change with no problem.. labor ops i use are z2367 for oil change and z2365 for 20 dollars off service..havent had any today...
Re: - 02/02/2012
must not be the same labor ops for all dealers, mine are Z2367 for lof and Z2365 for $20 off service. there are so many i have to stay on top of these too...
re: "Problems Encountered during financial posting" - 02/02/2012
[quote] conny: must not be the same labor ops for all dealers, mine are Z2367 for lof and Z2365 for $20 off service. there are so many i have to stay on top of these too... [/quote] I've noticed Chevy, Buick, GMC & Pontiac all have different Z ops for...
Re: - 02/02/2012
WE ARE A BUICK GMC AND USED TO BE PONTIAC. YEP BRILLIANT WHY COULDNT THEY BE ALL THE SAME LABOR OP!!WE ALSO HAVE THE 5 DOLLAR DEXOS, THE PONTIAC 20 DOLLAR LOF AND TIRE ROTATION AND THATS FOR 4 TIMES, AND WHO KNOWS WHAT ELSE, THATS WHY I HAVE MY CHEAT...
Rust through perforation repairs - 02/27/2012
I have a questions. How is "EXTENSIVE DAMAGE" determined? Document ID: 1711205 states: Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5 hours of labor time...
Re: Rust through perforation repairs - 02/27/2012
[quote] GMNL09526: I have a questions. How is "EXTENSIVE DAMAGE" determined? Document ID: 1711205 states: Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5...
Re: another processing problem - 03/08/2012
had a diesel exhaust fluid add this morning and had the same problem, went back to the header and it opened up , not sure what the problem was...claim went thru after ok...cant say about rentals havent had any....
Rental days? - 03/09/2012
How many days rental are you allowed before getting authorizion 3 or 5 days ? my service manager and I have a difference in opinion. Thanks
GM Tire Program - 04/12/2012
... as a parts warranty. The problem is, in the Pre-Auth menu there's no Part Warranty-Dealer Install option for Tire PRA. Help! Who knows about the tire program? I hate to say I don't have a clue but in this instance I really don't....
TRANSPORTATION CLAIM OLH - 04/11/2012
... I read in the jl warranty manual that you can claim up to 8 hours OLT on paint and refinish labor ops? I submitted and it rejected for too much OLH. PLEASE HELP! ...
Powertrain Coverage -transfer case - 06/13/2012
... power train? I submitted it in and it rejected stating I needed to put an Auth A. we used labor op K4122. any help would be great. Thanks...
Re: Powertrain Coverage -transfer case - 06/14/2012
Well, since the op is covered under powertrain as you already know, the only thing I can think of is the delivery date. Based on the delivery date they may be considering the vehicle over 5 years old? We have had this problem with delivery dates/model...
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
... for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close the required action. Please jog my memory. Th...
Re: uploading attachments in global - 05/30/2012
... attachment after a job card has been paid but I would think that if you're using the debit/credit option to make an adjustment then the process would be the same. Just click on attatchment and browse for your document to add it. Good luck!...
Re: GM Tire Program - 04/12/2012
... TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER THAT IT'S ONLY FOR LIKE TRANS OR ENGINE REPLACEMENTS....
Re: GMPP SMARTCARE MAINTENANCE - 04/27/2012
See message G_0000106394 released on 02/01/2012. There is an attachment with all operation codes and amounts. Hope this helps.
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
We use olh for the second "side" anytime there's only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech and it should ...
Re: Z2399 On Chev Spark - 07/23/2012
G_0000140935 7/12/12 CLAIM SUBMITTED AS ZREG OP, DURING TEST DRIVE DID TECH CONTACT ON-STAR. "After you have completed the quality assessment you are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part...
Re: Special Coverage #11135 - 08/07/2012
The tool is submitted on separate line with T opcode provided with the cost of the tool in net. If this rejects as stating that the policy has already been done (because the repair line being paid may clear the special policy), then route it explaining...
Re: how would you submit this claim!! - 08/01/2012
Use the hub/bearing operation code with all the parts on that line with a P Auth. Code. If it is beyond your empowerment, route it for approval because the hub legitimately caused the others to fail.
Re: how would you submit this claim!! - 08/02/2012
claim rejected code 067 other parts on claim not compatible with labor op E2321..DBC says to h route but when i do that , it tells me GM auth request not allowed--within service agent self auth limits..Now I am confused..suggestions please !!!
Accessory Warranty - 06/25/2012
... warranty on the cover that rejected because part price. The part price was correct and the labor op was correct, but it had to be H-routed anyway. The DM rejected the claim stating that a bent part was not covered under warranty "transit damage not...
Re: Debit - 06/26/2012
THE ONLY ONE I USED WAS THE Z2236 ITS BEEN A WHILE SINCE I SUBMITTED ONE , WOULD BE NICE IF GM MADE IT EASY AND USE DIFFERENT LABOR OPS , GUESS I WILL WAIT AND SEE IF I GET ANY...THANKS FOR THE HEADS UP.
Re: Debit - 06/27/2012
... to be with them! The next thing is they will probably debit everyone back that has the same labor ops on different coupons, even though it is their own fault! We lose money on these stupid coupons to begin with, get a measly 20.00? ...
Cylinder Head Gaskets (Diesel Engine) - 07/19/2012
... cylinder head gaskets on this vehicle which was an engine code "D"... In S.I. there isnt a labor op for "both" for a diesel -- MY question: should I submit this as 1-line with OLH (deducting say 4-hrs overlap) **OR** attempt to separate into 2-lines...
Re: CAC / GMPP SMARTCARE - 07/19/2012
If you are asking how to submit for the GMPP Smartcare maintenance, use the correct operation code for the oil change (depends on your retail price of oil change, M0011 - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
... of sale type, goodwill auth, policy auth. The repair you had unless it's using the same labor op is a related repair. Any using the same letter in the labor op are usually considered related/repeat. Since GM's "update" they only see repeat repairs,...
Is anyone else using Arkona? - 10/04/2012
... internal firewall errors. I haven't changed my password so that isn't the issue. I've had a case open with Arkona for a week now and they still can't get it fixed. Just wondering if anyone else was having issues as well. ...
campaign report - 10/08/2012
My mind is a blank. i want to print an open report on camp 11055 only, not one for everything is there a way?? thought i was able to print one a while back not sure...any help will be appreciated..thanks..
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
Generally, there should be a Z labor op, along with a number to put in comments (71-xxxxxx...). Is it just an email? Or did the customer also receive a letter? I imagine it would be worth a call with the VIN#.
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... has two contadictory statements. under the flow/flush test procedure it states "all labor operations that include removal of the transmission from the vehicle and require the oil pan or side cover to be removed include labor time to flush the transmission...
Re: Reynolds and Reynolds - 08/22/2012
... would be once and done already! There are too many different systems out there but that's just my opinion....
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
... as a parts warranty. The problem is, in the Pre-Auth menu there's no Part Warranty-Dealer Install option for Tire PRA. Help! Who knows about the tire program? I hate to say I don't have a clue but in this instance I really don't....
TRANSPORTATION CLAIM OLH - 04/11/2012
... I read in the jl warranty manual that you can claim up to 8 hours OLT on paint and refinish labor ops? I submitted and it rejected for too much OLH. PLEASE HELP! ...
Powertrain Coverage -transfer case - 06/13/2012
... power train? I submitted it in and it rejected stating I needed to put an Auth A. we used labor op K4122. any help would be great. Thanks...
Re: Powertrain Coverage -transfer case - 06/14/2012
Well, since the op is covered under powertrain as you already know, the only thing I can think of is the delivery date. Based on the delivery date they may be considering the vehicle over 5 years old? We have had this problem with delivery dates/model...
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
... for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close the required action. Please jog my memory. Th...
Re: uploading attachments in global - 05/30/2012
... attachment after a job card has been paid but I would think that if you're using the debit/credit option to make an adjustment then the process would be the same. Just click on attatchment and browse for your document to add it. Good luck!...
Re: GM Tire Program - 04/12/2012
... TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER THAT IT'S ONLY FOR LIKE TRANS OR ENGINE REPLACEMENTS....
Re: GMPP SMARTCARE MAINTENANCE - 04/27/2012
See message G_0000106394 released on 02/01/2012. There is an attachment with all operation codes and amounts. Hope this helps.
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
We use olh for the second "side" anytime there's only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech and it should ...
Re: Z2399 On Chev Spark - 07/23/2012
G_0000140935 7/12/12 CLAIM SUBMITTED AS ZREG OP, DURING TEST DRIVE DID TECH CONTACT ON-STAR. "After you have completed the quality assessment you are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part...
Re: Special Coverage #11135 - 08/07/2012
The tool is submitted on separate line with T opcode provided with the cost of the tool in net. If this rejects as stating that the policy has already been done (because the repair line being paid may clear the special policy), then route it explaining...
Re: how would you submit this claim!! - 08/01/2012
Use the hub/bearing operation code with all the parts on that line with a P Auth. Code. If it is beyond your empowerment, route it for approval because the hub legitimately caused the others to fail.
Re: how would you submit this claim!! - 08/02/2012
claim rejected code 067 other parts on claim not compatible with labor op E2321..DBC says to h route but when i do that , it tells me GM auth request not allowed--within service agent self auth limits..Now I am confused..suggestions please !!!
Accessory Warranty - 06/25/2012
... warranty on the cover that rejected because part price. The part price was correct and the labor op was correct, but it had to be H-routed anyway. The DM rejected the claim stating that a bent part was not covered under warranty "transit damage not...
Re: Debit - 06/26/2012
THE ONLY ONE I USED WAS THE Z2236 ITS BEEN A WHILE SINCE I SUBMITTED ONE , WOULD BE NICE IF GM MADE IT EASY AND USE DIFFERENT LABOR OPS , GUESS I WILL WAIT AND SEE IF I GET ANY...THANKS FOR THE HEADS UP.
Re: Debit - 06/27/2012
... to be with them! The next thing is they will probably debit everyone back that has the same labor ops on different coupons, even though it is their own fault! We lose money on these stupid coupons to begin with, get a measly 20.00? ...
Cylinder Head Gaskets (Diesel Engine) - 07/19/2012
... cylinder head gaskets on this vehicle which was an engine code "D"... In S.I. there isnt a labor op for "both" for a diesel -- MY question: should I submit this as 1-line with OLH (deducting say 4-hrs overlap) **OR** attempt to separate into 2-lines...
Re: CAC / GMPP SMARTCARE - 07/19/2012
If you are asking how to submit for the GMPP Smartcare maintenance, use the correct operation code for the oil change (depends on your retail price of oil change, M0011 - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
... of sale type, goodwill auth, policy auth. The repair you had unless it's using the same labor op is a related repair. Any using the same letter in the labor op are usually considered related/repeat. Since GM's "update" they only see repeat repairs,...
Is anyone else using Arkona? - 10/04/2012
... internal firewall errors. I haven't changed my password so that isn't the issue. I've had a case open with Arkona for a week now and they still can't get it fixed. Just wondering if anyone else was having issues as well. ...
campaign report - 10/08/2012
My mind is a blank. i want to print an open report on camp 11055 only, not one for everything is there a way?? thought i was able to print one a while back not sure...any help will be appreciated..thanks..
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
Generally, there should be a Z labor op, along with a number to put in comments (71-xxxxxx...). Is it just an email? Or did the customer also receive a letter? I imagine it would be worth a call with the VIN#.
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... has two contadictory statements. under the flow/flush test procedure it states "all labor operations that include removal of the transmission from the vehicle and require the oil pan or side cover to be removed include labor time to flush the transmission...
Re: Reynolds and Reynolds - 08/22/2012
... would be once and done already! There are too many different systems out there but that's just my opinion....
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Re: Special Coverage #11135 - 08/08/2012
... to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/09/2012
GM should have a separate labor code for this tensioner. It should not require a closest op. I have done request for reviews in the past successfully pointing out the error of omission. Then they can correct the LTG by adding the necessary labor code...
Re: how would you submit this claim!! - 08/03/2012
It does not make any sense that the claim is within self-auth limits if there are parts incompatible to the labor operation. You should be able to h-route this claim. I would suggest you call the DBC because assuming every other aspect of your claim makes...
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
Re: Goodwill on GM Certified Pre-Owned? - 08/17/2012
... vehicle has purchased vehicles from your dealer and could be a loyal customer...so many different options could take place....
Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
Just ran across this on Saturday and couldn't believe it! 2010 Equinox labor op J5650 was covered under powertrain 07-09, but they stopped covering it in 2010, now that's just taken a hunk of value out of the powertrain warranty selling points.
Christmas Eve Hours - 12/18/2012
Hi! I was just wondering what everyone's hours are or if they are open on Christmas Eve? Our manager has still not decided....
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
I dont like getting stuck with those kind of claims where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got...
Re: Complaint Codes - 01/16/2013
Same here, I'm on Reynolds and am getting a lot of messages for non compatible complaint codes to the labor op even though they are correct. I've submitted those on Global and they're going through.
Re: Who's your boss? - 01/08/2013
I work for a large chain of dealers and I have 2 bosses. Both the Fixed Ops Director and one of the service managers. The controller made it mandatory that we work in the main office though, because the prior warranty admin was screwing the schedules...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
It is very frustrating to see this happen , i have seen it alot on this forum some warranty adms not knowing how to handle a problem claim given to them,my opinion all service managers need to be aware of everything happening in their shop..
Who's your boss? - 12/28/2012
... to the service manager but I've heard many report to the general manager? Does anyone have an opinion on this? I can understand how reporting only to the service manager can be viewed as taking care of their interests alone. Just curious.......
Customer Satisfaction 10287C ended 10/31/2012 - 11/02/2012
Just wanted to give you a heads up....the Job Card I was processing showed on the VIN stat that the program was still open. I tried putting it through, but it rejected because it was "expired". I spoke to the DBC and they weren't very forgiving because...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/06/2012
We had one on November 1st. The advisor attached the VIS to the job card, where it stated the recall was open. I still had to authorize with an A. Everyone has a heads up now.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
I have emailed information to our Regional Warranty Rep. and will let you know what I hear back. It's really confusing for it to still show open!
Engineering Information and the exact customer concern - 11/30/2012
So I have a claim that my service manager wants me to put through with the labor op from document ID 3136552. The problem is, my customer concern is "Customer states that the check engine light is on" (no mention of any noises). The code they pulled...
Re: Process for over the counter parts - 11/09/2012
You should be opening a new job card because any outside work has to be added as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business...
Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Customer brought in a 2013 Silverado 2500 and has the Business Maintenace Plan. Does anyone know whats covered and what labor op to use. I would greatly appreciate the help. Thanks.
Re: Customer Reimbursement - 07/30/2013
YOU SUBMIT THE CLAIM USING THE CLOSEST LABOR OP FOR THE REPAIR PERFORMED AND ENTER THE AMOUNT YOU REIMBURSED HIM IN THE REIMBURSEMENT FIELD AND THE CHECK NUMBER IN THE INVOICE FIELD. YOU MUST HAVE A COPY OF THE BILL HE PAID AS WELL AS EITHER A COPY OF...
ADP Drive vs. Reynolds and Reynolds - 06/25/2013
Hello! Our dealership is currently considering switching from using ADP Drive to Reynolds and Reynolds and I am curious if any admins out there have used both systems and what your opinions of pros/cons to each system are? Thanks!
How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
... install the rubber floor mats prior to the vehicle being delivered. I see that there is a labor op for it with the time listed at 0. Is there a way to submit this to clear it from the Vehicle history? Or does it just stay on there forever?...
Re: How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
I've tried submitting this as well. There's a flaw in the system (!) in that it will not accept a lobor op with zero time. I submitted as 9100046, (0.2), and did an add case credit for the cost of the mats as soon as they got here.
Sierra Pro Grade Protection - 06/17/2013
Does anyone know where to find the labor ops for this program? I've searched everywhere but haven't been able to come up with anything yet. Any help is appreciated!!!
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
... with an example of what I need in a story (newer tech). He gave me back this: "SAT IN VEHICLE OPERATED BLOWER MOTOR W/ENGINE OFF PER NOISE DIAG IN DOCUMENT ID 1705546. NOISE ISOLATED IN BLOWER MOTOR FROM LOOSEBEARING FELT AND REMOVED IN LOW & MED FAN...
Re: Christmas Eve Hours - 12/19/2012
... while making an appt. for a customer that requested Christmas Eve, the manager said yes we will be open. Everyone else around is closed that we know of, and I'm pretty sure we will be working a full day on New Year's Eve...boo. Merry Christmas and...
... to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/09/2012
GM should have a separate labor code for this tensioner. It should not require a closest op. I have done request for reviews in the past successfully pointing out the error of omission. Then they can correct the LTG by adding the necessary labor code...
Re: how would you submit this claim!! - 08/03/2012
It does not make any sense that the claim is within self-auth limits if there are parts incompatible to the labor operation. You should be able to h-route this claim. I would suggest you call the DBC because assuming every other aspect of your claim makes...
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
Re: Goodwill on GM Certified Pre-Owned? - 08/17/2012
... vehicle has purchased vehicles from your dealer and could be a loyal customer...so many different options could take place....
Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
Just ran across this on Saturday and couldn't believe it! 2010 Equinox labor op J5650 was covered under powertrain 07-09, but they stopped covering it in 2010, now that's just taken a hunk of value out of the powertrain warranty selling points.
Christmas Eve Hours - 12/18/2012
Hi! I was just wondering what everyone's hours are or if they are open on Christmas Eve? Our manager has still not decided....
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
I dont like getting stuck with those kind of claims where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got...
Re: Complaint Codes - 01/16/2013
Same here, I'm on Reynolds and am getting a lot of messages for non compatible complaint codes to the labor op even though they are correct. I've submitted those on Global and they're going through.
Re: Who's your boss? - 01/08/2013
I work for a large chain of dealers and I have 2 bosses. Both the Fixed Ops Director and one of the service managers. The controller made it mandatory that we work in the main office though, because the prior warranty admin was screwing the schedules...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
It is very frustrating to see this happen , i have seen it alot on this forum some warranty adms not knowing how to handle a problem claim given to them,my opinion all service managers need to be aware of everything happening in their shop..
Who's your boss? - 12/28/2012
... to the service manager but I've heard many report to the general manager? Does anyone have an opinion on this? I can understand how reporting only to the service manager can be viewed as taking care of their interests alone. Just curious.......
Customer Satisfaction 10287C ended 10/31/2012 - 11/02/2012
Just wanted to give you a heads up....the Job Card I was processing showed on the VIN stat that the program was still open. I tried putting it through, but it rejected because it was "expired". I spoke to the DBC and they weren't very forgiving because...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/06/2012
We had one on November 1st. The advisor attached the VIS to the job card, where it stated the recall was open. I still had to authorize with an A. Everyone has a heads up now.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
I have emailed information to our Regional Warranty Rep. and will let you know what I hear back. It's really confusing for it to still show open!
Engineering Information and the exact customer concern - 11/30/2012
So I have a claim that my service manager wants me to put through with the labor op from document ID 3136552. The problem is, my customer concern is "Customer states that the check engine light is on" (no mention of any noises). The code they pulled...
Re: Process for over the counter parts - 11/09/2012
You should be opening a new job card because any outside work has to be added as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business...
Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Customer brought in a 2013 Silverado 2500 and has the Business Maintenace Plan. Does anyone know whats covered and what labor op to use. I would greatly appreciate the help. Thanks.
Re: Customer Reimbursement - 07/30/2013
YOU SUBMIT THE CLAIM USING THE CLOSEST LABOR OP FOR THE REPAIR PERFORMED AND ENTER THE AMOUNT YOU REIMBURSED HIM IN THE REIMBURSEMENT FIELD AND THE CHECK NUMBER IN THE INVOICE FIELD. YOU MUST HAVE A COPY OF THE BILL HE PAID AS WELL AS EITHER A COPY OF...
ADP Drive vs. Reynolds and Reynolds - 06/25/2013
Hello! Our dealership is currently considering switching from using ADP Drive to Reynolds and Reynolds and I am curious if any admins out there have used both systems and what your opinions of pros/cons to each system are? Thanks!
How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
... install the rubber floor mats prior to the vehicle being delivered. I see that there is a labor op for it with the time listed at 0. Is there a way to submit this to clear it from the Vehicle history? Or does it just stay on there forever?...
Re: How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
I've tried submitting this as well. There's a flaw in the system (!) in that it will not accept a lobor op with zero time. I submitted as 9100046, (0.2), and did an add case credit for the cost of the mats as soon as they got here.
Sierra Pro Grade Protection - 06/17/2013
Does anyone know where to find the labor ops for this program? I've searched everywhere but haven't been able to come up with anything yet. Any help is appreciated!!!
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
... with an example of what I need in a story (newer tech). He gave me back this: "SAT IN VEHICLE OPERATED BLOWER MOTOR W/ENGINE OFF PER NOISE DIAG IN DOCUMENT ID 1705546. NOISE ISOLATED IN BLOWER MOTOR FROM LOOSEBEARING FELT AND REMOVED IN LOW & MED FAN...
Re: Christmas Eve Hours - 12/19/2012
... while making an appt. for a customer that requested Christmas Eve, the manager said yes we will be open. Everyone else around is closed that we know of, and I'm pretty sure we will be working a full day on New Year's Eve...boo. Merry Christmas and...
2013 Certified Service Retail Promotions - 02/05/2013
Is anyone else on this program ?? I have a lamated copy the program which lists Labor Ops for each rebate.. any suggestions as to what this if for ??
Re: Reject message help - 02/07/2013
Sorry about the lapse, maybe I typed it in wrong here but I ended up calling DBC and was told to change the op. The problem was between semi-floating and full-floating for the vehicle weight. Apparently the parameters changed. It didn't quite make...
Re: not compatible to ltg - 03/07/2013
I had a similar issue last week (valid special coverage, couldn't h route) with one of my special coverage claims. I contacted the DBC and they opened a case on it. They emailed me yesterday to resubmit, and it went through.
Re: CPO Maintenance Plan - 03/26/2013
If I am not mistaken you would use Op Code Z2328 and you would put $35 in net. You also need to document the oil life and the Job Card and in the comments
customer satisfaction - 05/02/2013
I have a very good customer that paid to have some work done and he is wanting us to help him now on the customer pay work. Has anyone ever goodwilled work after the customer has paid, and if so would you use a special labor op.
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... different issue and they had informed me that there were many errors since going live with the new opcodes. The one I had yesterday, rejected for no flush code however it didn't provide a space to put it in. It was fixed today, and I was able to s...
Forum - 10/03/2017
... see 7/31/2017 GCUS-9-4481-Correct Transaction Submission of Washer Fluid and DEF Fluid Labor operation used for Dealer Installed Accessories is 0590032, Optikleen is 0590052, DEF is 0590062. Hope this helps! Good luck...
When necessary to replace the camshaft cover and the crankshaft front oil seal - 10/10/2017
... with 4063430, the claim will reject with the cover not being compatible with the labor operation. Since the parts failed independently of each other, should they be submitted separately? If submitted as one, is the extra labor "true...
Forum - 10/11/2017
Have you had the opportunity to check out our Powertrain Coverage Search Tool? It is available on the Member's Area within the Resources tab. To use the tool, enter the labor operation for the repair in question and click the Find button. The tool will...
Fuel Consumption diagnosis - 10/03/2017
These type of claim still dont sync in with me.... would someone elses opinion on "is there anything to claim out of this" ?? UGH!!
Forum - 10/24/2017
The labor time associated with the repair/replace labor operation would include standard diagnostic time or may include an add for diagnosis. If diagnosis is above and beyond the standard (typically 0.0-0.3 hrs), it may be submitted as OLH with appropriate...
Forum - 10/26/2017
A "test" claim with the battery charging/testing labor op in GWM did not include the labor dependency field for a battery test code...just the typical labor fields. Are you submitting within GWM or your in-house DMS?
Forum - 10/24/2017
... of authorization or approval from service management? If it's not considered a true added operation, do you leave it be or put something explaining what you are doing? ...
Vibration Diagnosis Worksheet and Balancing - 11/01/2017
Is the worksheet in 17-NA-170 supposed to be attached to job card for all balancing labor operations? Is there a PDF or more manageable version of this worksheet?
Forum - 11/07/2017
... be documented on or attached to the job card. Refer to Service P&P Article 3.2.8 and Required Operating Procedures Bulletin 04-00-89-015....
Forum - 11/27/2017
I always CTL F in the Powertrain Coverage chart with the labor operation. If you enter it and it doesn't come up then it's not covered. Also, beware of when there are model year limits on the coverages. Sometimes it shows only good for...
Forum - 11/16/2017
In regards to the question re: management authorization for jobs that change from c/p to warranty: Required Operating Procedures Bulletin 04-00-89-015 - Section 1. Authorization to Perform Repairs: "There is to be a clear understanding of responsibility...
What Would You Do - 12/17 - 11/21/2017
... the warranty administrator indicated the replacement as customer enthusiasm in GWM, with the appropriate wheel replacement labor operation, and all four wheels charged out in the parts field. The expense associated with this ZREG transaction mandated...
Forum - 09/25/2017
... as consequential damage. If that is the case, recommend submitting with the wire to wire repair operation, documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential...
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 09/14/2017
Does your dealership have its own body shop or do you sublet? If it's sublet then it's pretty easy since you'll use sublet to submit it and just look up the operation for the area that was fixed. If you do your own (like we do) then it is...
CCND's with only Powertrain coverage? - 09/14/2017
... and only has Powertrain coverage, there are no Customer Concern Not Duplicated labor operations on the Powertrain Code Table so we can Not submit for CCND's if the vehicle only has Powertrain left, correct? If correct, can anyone ans...
Forum - 09/14/2017
If you pull up the CPO User Guide ( I have it saved to my desktop), there's a list of restricted (uncovered) operations. So if it's not on that list then it's not covered. You can also use Control F, enter the operation in the box that pops...
B claim on a previous Special policy repair - 09/15/2017
... I submit this as a B claim and seperate the lines as there are multiple parts with seperate labor ops, or do I submit as a B claim under the same policy id? (asking as I do not like rejections...)...
Forum - 08/16/2017
... print out and only the code can we not submit the claim? If not then the recall would stay open and then the customer would have to come back in to have the recall redone? :-/...
Is anyone else on this program ?? I have a lamated copy the program which lists Labor Ops for each rebate.. any suggestions as to what this if for ??
Re: Reject message help - 02/07/2013
Sorry about the lapse, maybe I typed it in wrong here but I ended up calling DBC and was told to change the op. The problem was between semi-floating and full-floating for the vehicle weight. Apparently the parameters changed. It didn't quite make...
Re: not compatible to ltg - 03/07/2013
I had a similar issue last week (valid special coverage, couldn't h route) with one of my special coverage claims. I contacted the DBC and they opened a case on it. They emailed me yesterday to resubmit, and it went through.
Re: CPO Maintenance Plan - 03/26/2013
If I am not mistaken you would use Op Code Z2328 and you would put $35 in net. You also need to document the oil life and the Job Card and in the comments
customer satisfaction - 05/02/2013
I have a very good customer that paid to have some work done and he is wanting us to help him now on the customer pay work. Has anyone ever goodwilled work after the customer has paid, and if so would you use a special labor op.
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... different issue and they had informed me that there were many errors since going live with the new opcodes. The one I had yesterday, rejected for no flush code however it didn't provide a space to put it in. It was fixed today, and I was able to s...
Forum - 10/03/2017
... see 7/31/2017 GCUS-9-4481-Correct Transaction Submission of Washer Fluid and DEF Fluid Labor operation used for Dealer Installed Accessories is 0590032, Optikleen is 0590052, DEF is 0590062. Hope this helps! Good luck...
When necessary to replace the camshaft cover and the crankshaft front oil seal - 10/10/2017
... with 4063430, the claim will reject with the cover not being compatible with the labor operation. Since the parts failed independently of each other, should they be submitted separately? If submitted as one, is the extra labor "true...
Forum - 10/11/2017
Have you had the opportunity to check out our Powertrain Coverage Search Tool? It is available on the Member's Area within the Resources tab. To use the tool, enter the labor operation for the repair in question and click the Find button. The tool will...
Fuel Consumption diagnosis - 10/03/2017
These type of claim still dont sync in with me.... would someone elses opinion on "is there anything to claim out of this" ?? UGH!!
Forum - 10/24/2017
The labor time associated with the repair/replace labor operation would include standard diagnostic time or may include an add for diagnosis. If diagnosis is above and beyond the standard (typically 0.0-0.3 hrs), it may be submitted as OLH with appropriate...
Forum - 10/26/2017
A "test" claim with the battery charging/testing labor op in GWM did not include the labor dependency field for a battery test code...just the typical labor fields. Are you submitting within GWM or your in-house DMS?
Forum - 10/24/2017
... of authorization or approval from service management? If it's not considered a true added operation, do you leave it be or put something explaining what you are doing? ...
Vibration Diagnosis Worksheet and Balancing - 11/01/2017
Is the worksheet in 17-NA-170 supposed to be attached to job card for all balancing labor operations? Is there a PDF or more manageable version of this worksheet?
Forum - 11/07/2017
... be documented on or attached to the job card. Refer to Service P&P Article 3.2.8 and Required Operating Procedures Bulletin 04-00-89-015....
Forum - 11/27/2017
I always CTL F in the Powertrain Coverage chart with the labor operation. If you enter it and it doesn't come up then it's not covered. Also, beware of when there are model year limits on the coverages. Sometimes it shows only good for...
Forum - 11/16/2017
In regards to the question re: management authorization for jobs that change from c/p to warranty: Required Operating Procedures Bulletin 04-00-89-015 - Section 1. Authorization to Perform Repairs: "There is to be a clear understanding of responsibility...
What Would You Do - 12/17 - 11/21/2017
... the warranty administrator indicated the replacement as customer enthusiasm in GWM, with the appropriate wheel replacement labor operation, and all four wheels charged out in the parts field. The expense associated with this ZREG transaction mandated...
Forum - 09/25/2017
... as consequential damage. If that is the case, recommend submitting with the wire to wire repair operation, documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential...
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 09/14/2017
Does your dealership have its own body shop or do you sublet? If it's sublet then it's pretty easy since you'll use sublet to submit it and just look up the operation for the area that was fixed. If you do your own (like we do) then it is...
CCND's with only Powertrain coverage? - 09/14/2017
... and only has Powertrain coverage, there are no Customer Concern Not Duplicated labor operations on the Powertrain Code Table so we can Not submit for CCND's if the vehicle only has Powertrain left, correct? If correct, can anyone ans...
Forum - 09/14/2017
If you pull up the CPO User Guide ( I have it saved to my desktop), there's a list of restricted (uncovered) operations. So if it's not on that list then it's not covered. You can also use Control F, enter the operation in the box that pops...
B claim on a previous Special policy repair - 09/15/2017
... I submit this as a B claim and seperate the lines as there are multiple parts with seperate labor ops, or do I submit as a B claim under the same policy id? (asking as I do not like rejections...)...
Forum - 08/16/2017
... print out and only the code can we not submit the claim? If not then the recall would stay open and then the customer would have to come back in to have the recall redone? :-/...
Forum - 09/05/2017
Out parts department adds those to the line and uses the GOG for them. I'm not sure why, I'd think having an option in the misc codes would make more sense but that's how we do it here.
Forum - 08/08/2017
Yes, the FAQ, as posted by kturner, in the Required Operating Procedures bulletin (version Q as of 8/7/2017) addresses this situation perfectly! This is truly a situation where OLH is necessary, but is not a "true" OLH scenar...
BULLETIN PIP5504 - 07/26/2017
is anyone doing repairs to transmissions using bulletin pip5504 ? i know there is no labor op to use but there is one 8480478 in the labor time guide under transmission bulletins i have two and entered one that got rejected error 919 vehicle evulation...
Forum - 05/03/2017
Yes you are supposed to have before and after readings for drums and rotors. It states it in TSB 04-00-89-015O Required Operating Procedures #3 in details of cause section of the bulletin. I had a claim returned to me by WSC for replacement of a rotor...
RECALL 16055 AND 24510 - 04/24/2017
I have an open job card, with recall 16055 and 24510 on it. Both reprogram the hybrid powertrain controle module 2. The tech stated he reprogrammed it in both lines, but when I ask him he said he only did it once. Do I claim for both? And if not,...
Forum - 04/07/2017
Great question theath! I would recommend completing a Labor Time Request for Review Form - referencing bulletin 12-01-37-001 for the condenser labor operation on the 2017 Yukon.
Forum - 04/07/2017
Sure! It is available on the labor operation page in SI (the small mailbox icon in the top right corner of the page).
Forum - 04/14/2017
MY PDI FLUID (OPTIKLEEN) IS ALWAYS AS A NET ITEM, WITH MARK-UP. DEF FLUID IS THE ONLY FLUID I WOULD CONSIDER ADDING TO THE PDI FLUIDS CLAIM. WE DO NOT ADD THE DEF FLUID TO THE TRUCKS UNTIL THEY ARE SOLD, HERE, AND 99.9% OF THE TIME, SALES JUST BYPASSES...
Forum - 04/20/2017
... of that part. The additional part and OLH is claimed on the original job card line." Using Labor Op 6420380, 1.0 Base with .3 Diag. I'm already adding 1.0 OLH for the opposite side. (Does not need approval per 04-00-89-015N) But I now need OLH for replacing...
SMART CARE GMPP - 05/30/2017
I have a rejected GMPP maintenance claim that says "multiple agreements found, contact GMPP"IVH shows GMPP Major Guard & 24/24 Smart Care wrap 1. Do I call GMPP or am I coding it wrong. I tried 0610103 and 0600853 OP's.Thank you
Forum - 05/15/2017
Still use op code 0600723 with 75.00 allowance. First oil change at 500 miles for 16 and 17 models for break in oil ,mobil 1.
SFE Q3 2016 RECALL AUDIT - 05/22/2017
... just received a GM invoice with this description, "SFE Q3 2016 RECALL AUDIT", it is a debit on our open account for $337.83. We were given our audit results awhile back and it was suppose to be debited today May 22, but that has been extended to June...
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/15/2017
Clarity on time due tech, calculating proper amount the dealer is allowed for the call, submitting the various op codes properly, for example multiple flat tires, multiple tires reunite, calculating premium time, examples of actual job cards, what should...
Forum - 06/14/2017
thats a good idea about policy auth there are not a whole lot of choices when submitting for authorizations as to they we are authorizing things such as why customers are in rentals they need to change those options too...
Forum - 06/19/2017
... a letter or number of the vin and average days to process i dont like it when tickets are kept open for a few weeks or months for ordered parts until its convenient for service to get the customers back in.....
Forum - 06/22/2017
I agree, but my advisors insist on keeping some open! I've told them that if the vehicle gets picked up we must close the job card so the "days down" don't accumulate more than what it really was. My biggest frustration is repeating the same...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
Forum - 07/25/2017
... no repair, I don't think GM will be too excited to pay for finding that the concern is a normal operating conditon of the car, even with the service management signatures, i's dotted, t's crossed, separate punches and the lot! But anymore I usually...
Forum - 08/01/2017
... makes it seem as if it's for one side. If that's the case, then OLH for second side with appropriate comments that there's only one operation available. I hope you have the second punch if you must use OLH. Please let us know if you...
Forum - 07/19/2017
... agrees to provide quality body repair service for motor vehicles either through its own body shop or through a sublet repair establishment. That's all I've found on the subject of using an outside body shop. I seem to recall reading more...
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
... any olh how can it be part of the estimate, it could make a difference between replacement cost as opposed to repair cost. just looking for a little help on this .thanks...
Forum - 09/30/2016
... could almost go either way: maintenance/customer pay or possibly handle with the filter cleaning op - new vehicle with low miles... Does anyone else have any thoughts or opinion on this scenario? Kristen...
Forum - 10/03/2016
I think with this mileage we've done the warranty op for filter cleaning and spoke with the customer regarding how the system works. If the light has come on, they're supposed to drive it under certain conditions from what I understand to clear...
Incomplete-Remedy Not Yet Available Recalls - 10/03/2016
... considered certified when this is on the IVH and can the vehicle be sold? It's not an "open" recall but I seem to recall being told that vehicles with a recall showing this status still cannot be sold. Is this true? and must we hold the certified...
Out parts department adds those to the line and uses the GOG for them. I'm not sure why, I'd think having an option in the misc codes would make more sense but that's how we do it here.
Forum - 08/08/2017
Yes, the FAQ, as posted by kturner, in the Required Operating Procedures bulletin (version Q as of 8/7/2017) addresses this situation perfectly! This is truly a situation where OLH is necessary, but is not a "true" OLH scenar...
BULLETIN PIP5504 - 07/26/2017
is anyone doing repairs to transmissions using bulletin pip5504 ? i know there is no labor op to use but there is one 8480478 in the labor time guide under transmission bulletins i have two and entered one that got rejected error 919 vehicle evulation...
Forum - 05/03/2017
Yes you are supposed to have before and after readings for drums and rotors. It states it in TSB 04-00-89-015O Required Operating Procedures #3 in details of cause section of the bulletin. I had a claim returned to me by WSC for replacement of a rotor...
RECALL 16055 AND 24510 - 04/24/2017
I have an open job card, with recall 16055 and 24510 on it. Both reprogram the hybrid powertrain controle module 2. The tech stated he reprogrammed it in both lines, but when I ask him he said he only did it once. Do I claim for both? And if not,...
Forum - 04/07/2017
Great question theath! I would recommend completing a Labor Time Request for Review Form - referencing bulletin 12-01-37-001 for the condenser labor operation on the 2017 Yukon.
Forum - 04/07/2017
Sure! It is available on the labor operation page in SI (the small mailbox icon in the top right corner of the page).
Forum - 04/14/2017
MY PDI FLUID (OPTIKLEEN) IS ALWAYS AS A NET ITEM, WITH MARK-UP. DEF FLUID IS THE ONLY FLUID I WOULD CONSIDER ADDING TO THE PDI FLUIDS CLAIM. WE DO NOT ADD THE DEF FLUID TO THE TRUCKS UNTIL THEY ARE SOLD, HERE, AND 99.9% OF THE TIME, SALES JUST BYPASSES...
Forum - 04/20/2017
... of that part. The additional part and OLH is claimed on the original job card line." Using Labor Op 6420380, 1.0 Base with .3 Diag. I'm already adding 1.0 OLH for the opposite side. (Does not need approval per 04-00-89-015N) But I now need OLH for replacing...
SMART CARE GMPP - 05/30/2017
I have a rejected GMPP maintenance claim that says "multiple agreements found, contact GMPP"IVH shows GMPP Major Guard & 24/24 Smart Care wrap 1. Do I call GMPP or am I coding it wrong. I tried 0610103 and 0600853 OP's.Thank you
Forum - 05/15/2017
Still use op code 0600723 with 75.00 allowance. First oil change at 500 miles for 16 and 17 models for break in oil ,mobil 1.
SFE Q3 2016 RECALL AUDIT - 05/22/2017
... just received a GM invoice with this description, "SFE Q3 2016 RECALL AUDIT", it is a debit on our open account for $337.83. We were given our audit results awhile back and it was suppose to be debited today May 22, but that has been extended to June...
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/15/2017
Clarity on time due tech, calculating proper amount the dealer is allowed for the call, submitting the various op codes properly, for example multiple flat tires, multiple tires reunite, calculating premium time, examples of actual job cards, what should...
Forum - 06/14/2017
thats a good idea about policy auth there are not a whole lot of choices when submitting for authorizations as to they we are authorizing things such as why customers are in rentals they need to change those options too...
Forum - 06/19/2017
... a letter or number of the vin and average days to process i dont like it when tickets are kept open for a few weeks or months for ordered parts until its convenient for service to get the customers back in.....
Forum - 06/22/2017
I agree, but my advisors insist on keeping some open! I've told them that if the vehicle gets picked up we must close the job card so the "days down" don't accumulate more than what it really was. My biggest frustration is repeating the same...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
Forum - 07/25/2017
... no repair, I don't think GM will be too excited to pay for finding that the concern is a normal operating conditon of the car, even with the service management signatures, i's dotted, t's crossed, separate punches and the lot! But anymore I usually...
Forum - 08/01/2017
... makes it seem as if it's for one side. If that's the case, then OLH for second side with appropriate comments that there's only one operation available. I hope you have the second punch if you must use OLH. Please let us know if you...
Forum - 07/19/2017
... agrees to provide quality body repair service for motor vehicles either through its own body shop or through a sublet repair establishment. That's all I've found on the subject of using an outside body shop. I seem to recall reading more...
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
... any olh how can it be part of the estimate, it could make a difference between replacement cost as opposed to repair cost. just looking for a little help on this .thanks...
Forum - 09/30/2016
... could almost go either way: maintenance/customer pay or possibly handle with the filter cleaning op - new vehicle with low miles... Does anyone else have any thoughts or opinion on this scenario? Kristen...
Forum - 10/03/2016
I think with this mileage we've done the warranty op for filter cleaning and spoke with the customer regarding how the system works. If the light has come on, they're supposed to drive it under certain conditions from what I understand to clear...
Incomplete-Remedy Not Yet Available Recalls - 10/03/2016
... considered certified when this is on the IVH and can the vehicle be sold? It's not an "open" recall but I seem to recall being told that vehicles with a recall showing this status still cannot be sold. Is this true? and must we hold the certified...
Bumper-to-Bumper Warranty coverage? - 11/22/2016
Does anyone know if there is a way to find out if a labor op or a component is covered under bumper to bumper? We have ways of searching Powertrain coverage, Emissions coverages, etc...but my Advisor's sometimes come to me and ask if something is...
Add on repairs? - 10/26/2016
I was just reading the article "Add On Repairs" in the Nov 2016 newsletter that just posted. Do we need to get approval for recalls that were added to a repair order after initial write up and become "Added Operation" on the job card?
Nov 16-1 Quiz - 10/26/2016
... quiz results marked this incorrect for me, but in the Nov 2016 Newsletter under "Dealer Emp Labor Operations and Cust Enthusiasm", second paragraph, last sentence clearly states "Because these repairs are not covered by the New Vehicle Limited Warranty...
What Would You Do - 11/16 - 10/26/2016
... warranty job card for the service contained two job lines:Job 1: roadside service call - labor operation 0600002 - $35 flat fee for the tech to make the service callJob 2: fuel delivery - labor operation 0600182 - miscellaneous/net item expense for the...
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... for help and they said to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost in net item. Does this sound right...
Forum - 11/01/2016
... & P Article does not specify situations where authorization for an added operation is not required, such as a recall. This policy ensures that the customer and service manager are aware of the added operation prior to repairs being...
Recalls and Supporting Documentation 01/2017 News - 12/27/2016
... for Programming repairs. It says it is the responsibility or the technicians to "attach a copy" of the Code from the Programming Complete screen...Is this something that is new? I could not find this in P&P or in the referenced Bulletin...
Forum - 12/28/2016
I just submitted a battery claim, it showed it was a restricted labor op that needed GM Authorization. I am being told I MUST scan the GR8 print out and submit it with the claim now fyi.
Forum - 12/15/2016
I will be submitting on global. So you are saying that in your dealer they leave the RO open until you are able to look at it and see if any changes need to be made? In my dealer they were trying to close every RO and have me retreive...
Forum - 12/07/2016
... said to hold them until later this week and try again as they're having problems with the labor operation for payment....
Forum - 11/02/2016
Yep, I think I saw a statement about that in the Required Operating Procedures. Anything added, get customer approval then service management approval with both of their dates/times information before the tech starts his new time punch.
Forum - 12/02/2016
Yes, but you're "Work Order" will still show it as an "Added Operation". Does anyone know if we need to get Manager approval for the shuttle line because we are changing it to "W" simply by submitting it to GM for payment?
Brake Warranty Documentation - 05/25/2016
Hoping to get some clarity on the current brake pad warranty guidelines. The currently available J&L Warranty Operations manual here on the site states "Brake pads are considered a maintenance item and should not be considered a warrantable repair if...
Re: What Would You Do - 06/16 - 06/03/2016
A maintenance program cannot be submitted as policy even with the calculator attached. In this situation I would use the Spontaneous Goodwill 0600343 operation with the reasons noted.
Re: Printing IVH at job card write up - 05/12/2016
I have now worked at two Chevrolet dealerships and at both dealerships we print the IVH at time of write up to ensure there is warranty coverage and if there are any open recalls can be taken care of on that visit.
Re: DEALERTRACK - 06/22/2016
Thanks soo much Jodi for your help , the job card is still open so this wont be for nothing, i dont think this info is set up in our system !! THANKS AGAIN
Forum - 10/05/2016
... being an aftermarket key is it indeed covered. She originally instructed me to use labor op 9100881. I told her that because it was an after market key it could not be done. She finally understood what I was telling her and she instructed...
Forum - 09/28/2016
kturner - sounds as though you are handling these situations correctly: management authorizes any changes regarding who is responsible for charges prior to repairs being performed. These instances are not handled as added operations.
Forum - 09/26/2016
I have not gotten them approved as "Added Operations", but I have gotten them approved for "paycode change". Could you tell me where you read that? I would be interested in reading up on this as well.
Forum - 09/01/2016
Same here! We've never had management sign off on cp that turns into warranty. Our standard operations is to have the advisors write up everything under cp labor types (with the exception of recalls or gm maintenance plans) and then...
Forum - 09/02/2016
... lot of training too, and this has been very frustrating as it's yet another thing to keep my eyes open for. It would be great to have an exact process on this so everyone will be on the same page. Thanks!...
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
Forum - 01/20/2017
Ah...okay! Ultimately you will select the labor operation that addresses the cause of failure, applying the appropriate base and additional (diag) time as listed. Labor time above and beyond would be considered OLH.
Forum - 01/20/2017
... I started in the parts department, then moved to service when the warranty administrator job opened up and I got a raise in my pay and the bonus. We weren't sure how every other dealership does it but that's what we do. Hope this helps....
Forum - 12/29/2016
... it shows applicable in gmvis and a e2 item in ltg. PZEV-15/150,000 all emission repairs with NUG option (you may want to double check this one). Hope this helps some....
Does anyone know if there is a way to find out if a labor op or a component is covered under bumper to bumper? We have ways of searching Powertrain coverage, Emissions coverages, etc...but my Advisor's sometimes come to me and ask if something is...
Add on repairs? - 10/26/2016
I was just reading the article "Add On Repairs" in the Nov 2016 newsletter that just posted. Do we need to get approval for recalls that were added to a repair order after initial write up and become "Added Operation" on the job card?
Nov 16-1 Quiz - 10/26/2016
... quiz results marked this incorrect for me, but in the Nov 2016 Newsletter under "Dealer Emp Labor Operations and Cust Enthusiasm", second paragraph, last sentence clearly states "Because these repairs are not covered by the New Vehicle Limited Warranty...
What Would You Do - 11/16 - 10/26/2016
... warranty job card for the service contained two job lines:Job 1: roadside service call - labor operation 0600002 - $35 flat fee for the tech to make the service callJob 2: fuel delivery - labor operation 0600182 - miscellaneous/net item expense for the...
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... for help and they said to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost in net item. Does this sound right...
Forum - 11/01/2016
... & P Article does not specify situations where authorization for an added operation is not required, such as a recall. This policy ensures that the customer and service manager are aware of the added operation prior to repairs being...
Recalls and Supporting Documentation 01/2017 News - 12/27/2016
... for Programming repairs. It says it is the responsibility or the technicians to "attach a copy" of the Code from the Programming Complete screen...Is this something that is new? I could not find this in P&P or in the referenced Bulletin...
Forum - 12/28/2016
I just submitted a battery claim, it showed it was a restricted labor op that needed GM Authorization. I am being told I MUST scan the GR8 print out and submit it with the claim now fyi.
Forum - 12/15/2016
I will be submitting on global. So you are saying that in your dealer they leave the RO open until you are able to look at it and see if any changes need to be made? In my dealer they were trying to close every RO and have me retreive...
Forum - 12/07/2016
... said to hold them until later this week and try again as they're having problems with the labor operation for payment....
Forum - 11/02/2016
Yep, I think I saw a statement about that in the Required Operating Procedures. Anything added, get customer approval then service management approval with both of their dates/times information before the tech starts his new time punch.
Forum - 12/02/2016
Yes, but you're "Work Order" will still show it as an "Added Operation". Does anyone know if we need to get Manager approval for the shuttle line because we are changing it to "W" simply by submitting it to GM for payment?
Brake Warranty Documentation - 05/25/2016
Hoping to get some clarity on the current brake pad warranty guidelines. The currently available J&L Warranty Operations manual here on the site states "Brake pads are considered a maintenance item and should not be considered a warrantable repair if...
Re: What Would You Do - 06/16 - 06/03/2016
A maintenance program cannot be submitted as policy even with the calculator attached. In this situation I would use the Spontaneous Goodwill 0600343 operation with the reasons noted.
Re: Printing IVH at job card write up - 05/12/2016
I have now worked at two Chevrolet dealerships and at both dealerships we print the IVH at time of write up to ensure there is warranty coverage and if there are any open recalls can be taken care of on that visit.
Re: DEALERTRACK - 06/22/2016
Thanks soo much Jodi for your help , the job card is still open so this wont be for nothing, i dont think this info is set up in our system !! THANKS AGAIN
Forum - 10/05/2016
... being an aftermarket key is it indeed covered. She originally instructed me to use labor op 9100881. I told her that because it was an after market key it could not be done. She finally understood what I was telling her and she instructed...
Forum - 09/28/2016
kturner - sounds as though you are handling these situations correctly: management authorizes any changes regarding who is responsible for charges prior to repairs being performed. These instances are not handled as added operations.
Forum - 09/26/2016
I have not gotten them approved as "Added Operations", but I have gotten them approved for "paycode change". Could you tell me where you read that? I would be interested in reading up on this as well.
Forum - 09/01/2016
Same here! We've never had management sign off on cp that turns into warranty. Our standard operations is to have the advisors write up everything under cp labor types (with the exception of recalls or gm maintenance plans) and then...
Forum - 09/02/2016
... lot of training too, and this has been very frustrating as it's yet another thing to keep my eyes open for. It would be great to have an exact process on this so everyone will be on the same page. Thanks!...
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
Forum - 01/20/2017
Ah...okay! Ultimately you will select the labor operation that addresses the cause of failure, applying the appropriate base and additional (diag) time as listed. Labor time above and beyond would be considered OLH.
Forum - 01/20/2017
... I started in the parts department, then moved to service when the warranty administrator job opened up and I got a raise in my pay and the bonus. We weren't sure how every other dealership does it but that's what we do. Hope this helps....
Forum - 12/29/2016
... it shows applicable in gmvis and a e2 item in ltg. PZEV-15/150,000 all emission repairs with NUG option (you may want to double check this one). Hope this helps some....
Forum - 01/12/2017
I looked at the bulletin at the bottom there was some warranty info about several repairs and to use appropriate warranty labor op based on original claim in addition to well documented straight time so probably you would submit both parts together and...
Forum - 01/05/2017
we have been replacing the soleniod valves , havent had any claims for the seals alone, dont think there is a labor op for just the seals.. hope this helps
Forum - 01/18/2017
I don't get that because you can use labor op 4025942 Exhaust Particulate Filter Cleaning for doing a regen and get paid 1.1, but to replace the sensor 4025860 and do a regen you only get paid .4! Techs not going to be happy :( There's gotta be ...
Forum - 01/19/2017
If you are getting a reject "068" then you will have to open a case. See GCUS-9-3315. Or, from my experience when my techs are using a kit...I either click on excesive parts or H-Route it indicating that the kit is cheaper then the individual...
Forum - 02/24/2017
Hi rmello , Yes you can . labor op 0590032 and it pays (.6 ) I do not understand why it does not say dealer installed. The RPO code is uf2.
Forum - 02/22/2017
... everyday..dealer i work for is small so i am the cashier/warranty adm. so i can keep my warranties open until i check them before i submit and close them..I also submit claims on global i like to see my claims are accepted the same day, we are on dealertrack...
Forum - 02/22/2017
If it's not a GM vin, I would think just check the NON-GM VIN box on the transaction. Where did you get that operation from? You could call the DBC for clarification too.
Punch Time - 01/20/2017
... will get an engine. My question is how is the punch time for this suppose to be? Will it be labor op 4067490 - 11.2 + 4.0 OLH for the diag.?...
Forum - 01/24/2017
we are on dealertrack so if there is a customer pay and warranty on the same job card i can close the customer pay when we collect the money the warranty repair stays open until i submit the claim and close it..
Forum - 02/15/2017
Most will have a drop down. If you have already clicked on or entered a Labor op, then you went a step too far. The drop down will be in the upper right corner just prior to the LOP selection.
Forum - 03/17/2017
... code and Job card, this is not Pyramiding, correct? Because a Pyramid is 2 or more labor ops in the same repair category on the same job card so it wouldn't error with a prior reference. This example is a possible Repeat Repair -...
Forum - 03/22/2017
The example in the article pertains to a condition that is found during MPVI, inspected and verified by management and added to the job card as an added operation.
Forum - 03/22/2017
Once a job card is printed, anything added for any reason is considered an added operation. The job must be authorized by the customer and service management at that time. If parts had to be ordered and the customer returns and a new job card...
Forum - 03/21/2017
... line to warranty with the date, time and explanation and a second authorization verifying the open recall found after job card write up with time, date, explanation along with information regarding the customer's authorization to add the recall...
Forum - 03/27/2017
One concern with separate causes: handle as two separate transactions, using the labor operation applicable to each failed (causal) component. Service management authorization for repeat (pyramiding) repairs.
Forum - 03/30/2017
Labor operation 0600723 - 4 wheel tire rotation - Reimbursement Amount $35.00 : Chevrolet Scheduled Maintenance Program Guidelines (Spark EV / Bolt EV) only. After 22 GB/line/mo, we may prioritize your data behind other Verizon customers during...
Re: Android Auto update - 04/22/2016
... at the time of PDI and can ONLY be claimed for 10.00 in net items (use ZPDI claim type and op code 0600174, $10 in net items) - if there is a vehicle on that list that has been delivered already and they still need to have the update done, you can still...
Re: NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 04/25/2016
Good Luck. The p and p provides nothing as far as labor ops. It just gives you small details of deductible and time with mileage. We battle this every day since we do 50% livery. We are always getting beat when we submit for payment. NOT COVERED. There...
CCND? - 04/28/2016
My question in regarding CCND's. Would you be able to clarify for me this from P&P... These operations must not be used in conjunction with a repair labor operation of the same group (e.g. 4949979 Customer Concern Not Duplicated (CCND) - 12V Battery/Charging...
What Would You Do - 02/16 - 02/02/2016
... of intermittent failures with the HVAC system and a part ordered, the dealership left the job card open. The service manager completed the Minimum Customer Participation Calculator to provide the customer with policy assistance, as the vehicle is outside...
Re: Applying concern and cause codes effectively -- 9090 - 02/10/2016
i use 9090 codes mostly with the PIP,PIT AND PIC BULLETINS that have published labor ops or require to use the labor time guide, sometimes they have a cause for the repair in the bulletin then i find another code to use beside 9090
Recall 15577 - label - customer installed? - 02/08/2016
... installing it on their own then they can bring it to the dealer. So if the client shows an open recall, will you just ask them if they have already replaced the label...and if so close the recall out with the .2?...
ENGINE OVERHAUL - 02/25/2016
IS THERE A SECRET TO FINDING THE LABOR OP FOR AN ENGINE OVERHAUL ON A 2013 SIERRA 2500 DIESEL? AND MAYBE A LIST OF PARTS THAT GO ON THE OVERHAUL JOB? MY ADVISOR WANTS ME TO DOUBLE CHECK A REPAIR BEFORE WE DO ANYTHING FOR WARRANTY.
Re: What Would You Do - 08/15 - 08/20/2015
I WOULD USE THE REPLACE TRANSMISSION LOP SINCE THE SPECIAL POLICY IS FOR THE REPLACEMENT OF ONLY THE 3-5-REVERSE WAVE PLATE NOT FOR THE REPLACEMENT OF THE TRANSMISSION. THE LABOR OP FOR THE SPECIAL POLICY WOULDN'T SHOW THE CORRECT REPAIR DONE.
Re: chevrolet pre-paid maintenance plan - 10/06/2015
This is a protection plan call PPMPLUS that was given to the customer on a 2012 equinox for customer satisfaction. I can't find a labor op to use. Was hoping someone else has used the same plan before.
I looked at the bulletin at the bottom there was some warranty info about several repairs and to use appropriate warranty labor op based on original claim in addition to well documented straight time so probably you would submit both parts together and...
Forum - 01/05/2017
we have been replacing the soleniod valves , havent had any claims for the seals alone, dont think there is a labor op for just the seals.. hope this helps
Forum - 01/18/2017
I don't get that because you can use labor op 4025942 Exhaust Particulate Filter Cleaning for doing a regen and get paid 1.1, but to replace the sensor 4025860 and do a regen you only get paid .4! Techs not going to be happy :( There's gotta be ...
Forum - 01/19/2017
If you are getting a reject "068" then you will have to open a case. See GCUS-9-3315. Or, from my experience when my techs are using a kit...I either click on excesive parts or H-Route it indicating that the kit is cheaper then the individual...
Forum - 02/24/2017
Hi rmello , Yes you can . labor op 0590032 and it pays (.6 ) I do not understand why it does not say dealer installed. The RPO code is uf2.
Forum - 02/22/2017
... everyday..dealer i work for is small so i am the cashier/warranty adm. so i can keep my warranties open until i check them before i submit and close them..I also submit claims on global i like to see my claims are accepted the same day, we are on dealertrack...
Forum - 02/22/2017
If it's not a GM vin, I would think just check the NON-GM VIN box on the transaction. Where did you get that operation from? You could call the DBC for clarification too.
Punch Time - 01/20/2017
... will get an engine. My question is how is the punch time for this suppose to be? Will it be labor op 4067490 - 11.2 + 4.0 OLH for the diag.?...
Forum - 01/24/2017
we are on dealertrack so if there is a customer pay and warranty on the same job card i can close the customer pay when we collect the money the warranty repair stays open until i submit the claim and close it..
Forum - 02/15/2017
Most will have a drop down. If you have already clicked on or entered a Labor op, then you went a step too far. The drop down will be in the upper right corner just prior to the LOP selection.
Forum - 03/17/2017
... code and Job card, this is not Pyramiding, correct? Because a Pyramid is 2 or more labor ops in the same repair category on the same job card so it wouldn't error with a prior reference. This example is a possible Repeat Repair -...
Forum - 03/22/2017
The example in the article pertains to a condition that is found during MPVI, inspected and verified by management and added to the job card as an added operation.
Forum - 03/22/2017
Once a job card is printed, anything added for any reason is considered an added operation. The job must be authorized by the customer and service management at that time. If parts had to be ordered and the customer returns and a new job card...
Forum - 03/21/2017
... line to warranty with the date, time and explanation and a second authorization verifying the open recall found after job card write up with time, date, explanation along with information regarding the customer's authorization to add the recall...
Forum - 03/27/2017
One concern with separate causes: handle as two separate transactions, using the labor operation applicable to each failed (causal) component. Service management authorization for repeat (pyramiding) repairs.
Forum - 03/30/2017
Labor operation 0600723 - 4 wheel tire rotation - Reimbursement Amount $35.00 : Chevrolet Scheduled Maintenance Program Guidelines (Spark EV / Bolt EV) only. After 22 GB/line/mo, we may prioritize your data behind other Verizon customers during...
Re: Android Auto update - 04/22/2016
... at the time of PDI and can ONLY be claimed for 10.00 in net items (use ZPDI claim type and op code 0600174, $10 in net items) - if there is a vehicle on that list that has been delivered already and they still need to have the update done, you can still...
Re: NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 04/25/2016
Good Luck. The p and p provides nothing as far as labor ops. It just gives you small details of deductible and time with mileage. We battle this every day since we do 50% livery. We are always getting beat when we submit for payment. NOT COVERED. There...
CCND? - 04/28/2016
My question in regarding CCND's. Would you be able to clarify for me this from P&P... These operations must not be used in conjunction with a repair labor operation of the same group (e.g. 4949979 Customer Concern Not Duplicated (CCND) - 12V Battery/Charging...
What Would You Do - 02/16 - 02/02/2016
... of intermittent failures with the HVAC system and a part ordered, the dealership left the job card open. The service manager completed the Minimum Customer Participation Calculator to provide the customer with policy assistance, as the vehicle is outside...
Re: Applying concern and cause codes effectively -- 9090 - 02/10/2016
i use 9090 codes mostly with the PIP,PIT AND PIC BULLETINS that have published labor ops or require to use the labor time guide, sometimes they have a cause for the repair in the bulletin then i find another code to use beside 9090
Recall 15577 - label - customer installed? - 02/08/2016
... installing it on their own then they can bring it to the dealer. So if the client shows an open recall, will you just ask them if they have already replaced the label...and if so close the recall out with the .2?...
ENGINE OVERHAUL - 02/25/2016
IS THERE A SECRET TO FINDING THE LABOR OP FOR AN ENGINE OVERHAUL ON A 2013 SIERRA 2500 DIESEL? AND MAYBE A LIST OF PARTS THAT GO ON THE OVERHAUL JOB? MY ADVISOR WANTS ME TO DOUBLE CHECK A REPAIR BEFORE WE DO ANYTHING FOR WARRANTY.
Re: What Would You Do - 08/15 - 08/20/2015
I WOULD USE THE REPLACE TRANSMISSION LOP SINCE THE SPECIAL POLICY IS FOR THE REPLACEMENT OF ONLY THE 3-5-REVERSE WAVE PLATE NOT FOR THE REPLACEMENT OF THE TRANSMISSION. THE LABOR OP FOR THE SPECIAL POLICY WOULDN'T SHOW THE CORRECT REPAIR DONE.
Re: chevrolet pre-paid maintenance plan - 10/06/2015
This is a protection plan call PPMPLUS that was given to the customer on a 2012 equinox for customer satisfaction. I can't find a labor op to use. Was hoping someone else has used the same plan before.
chevrolet pre-paid maintenance plan - 10/06/2015
I need to submit a Chevrolet pre-paid maintenance plan but don't know what labor op to use. Does anyone know how to submit these or where I can find info on it. Thanks.
Re: CAM-02 Report - 10/19/2015
... of Service Forms. The Recall Vehicle Action Report (CAM-02) is to be used to report the status of open recall vehicles. The completed form is to be mailed to the address noted on the form and a copy retained in dealer files. The form contains four sections:...
GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
... ended up paying the customers first payment on the vehicle. How do I claim reimbursement? Labor op for this? I've looked through my bulletin on Goodwill/Policy and see where we can reimburse first payment, but I'm still confused. Any help will b...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Check out bulletin 11-00-89-005, there is a specific section about labor op 0600005 for goodwill for a car payment. Hope this helps!
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Sorry, missed the part where you said you had already referenced this bulletin/op. But here's the explanation from the bulletin: "The transaction should be submitted as a ZREG using 0600005 and place amount being reimbursed in the net item- customer...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Re: Bringing customers in - 12/22/2015
... We use the recall list to send out postcards to customers reminding them that they have an open recall(s) too. Is the 6 month list one that you get off of your DMS for customer's that have the maintenance programs? ...
What Would You Do - 01/16 - 01/11/2016
... system checked for leaks. The warranty administrator received the transaction to apply the appropriate labor operation and submit for payment. After reviewing IVH, the warranty administrator found that the vehicle was just outside of bumper-to-bumper...
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Re: 2015 and 2 Year Maintenance - 03/20/2015
... our paperwork in the same location so it created quite a headache each time it happened. I had to open cases on each of them, and I believe it took several weeks for each one to clear....
FACTORY INVOICED ACCESSORY WARRANTY - 12/04/2014
DRAWING A COMPLETE BLANK. NEED TO DO A PART WARRANTY ON A FIA ACCESSORY CARGO COVER. HOW DO I CODE AND WHERE DO I FIND THE LABOR OP TO USE? THANKS IN ADVANCE!
What Would You Do - 01/15 - 12/19/2014
The owner of a 2011 Traverse took their vehicle to the local dealership for the completion of two open recalls; 14187 (front safety belt anchor) and 14030 (side impact airbag connector). While the vehicle was in the service department, the customer phoned...
Re: What Would You Do - 02/15 - 02/19/2015
... was definitely an unusual situation. As most of you noted in your comments, Roadside is the best option for handling a tow and establishing a pick up time with the customer is critical. The claim was paid after review by the WSC Agent for the service...
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
It sounds as if it is a parts warranty , so you would submit it as a ZPTI, but you need to use the actual labor op found in SI and not the one listed on the special coverage bulletin.
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
Thanks so much for all of the help Kristen was right it is a parts warranty issue and you use the different labor operation to get the warranty claim to pay, again I greatly appreciate all of the help!!
CPO or MY 14 Maintenance? - 01/08/2015
When a customer has a vehicle that's eligible for both Certified AND Chevrolet 2 Year Scheduled Maintenance, is there anything that says which to use? I'm leaning toward using the labor op for the one that expires first. Thoughts?
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... Protection Plan submission. When you call in for authorization this plan does not require labor ops through GM Warranty. When calculation of a GM Extended Protection claim is being done they want you to use Mitchell or On Demand, which ever you go through...
Roadside Trip Interruption - 07/29/2015
I had Pre-Approval request rejection telling me to use 0600232 Roadside Trip Interruption as my labor op, I have put this in but it won't let me go to the next step. It's saying labor op not found, when it's the one the DMA told me to use. I would love...
Re: Claim $$ we could be missing... - 08/11/2015
Has anyone researched the optikleen price? If you read the bottle it says that it is a concentrated solution and depending on the time of the year and the climate one bottle could service 5 to 6 vehicles. I am wondering what everyone thinks, should we...
Re: Claim $$ we could be missing... - 08/06/2015
... leak analyze or A/C system analyze--Also more descriptive info can be found in 2015 JL Warranty Operations Manual on page 18....
Transportation Claim - 08/21/2015
... for a vehicle that came in that was missing both keys and both remote transmitters/fob. The labor op for the keys and for the remotes is the same lop. Since it is for 2 different damage codes 28086 and 29086 I was told that I should use two separate...
Re: Transportation Claim - 08/21/2015
I have one of these a few weeks ago and used the 0500010 labor op 0500010 and damage code 28086 all on one line it went thru with no problem or say it didn't reject on me.
Re: Claim $$ we could be missing... - 08/25/2015
When I researched all the posts on this subject, I found that everyone seems to be claiming an entire bottle of optikleen per vehicle. I also believe that you should only claim the amount you are using. Thanks for the update.
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/24/2013
... July 18th, so you should reimburse the customer for their portion. There is a reimbursement labor op in the revised Special Policy Bulletin specifically for reimbursing customers who have paid for 50% of the repair....
I need to submit a Chevrolet pre-paid maintenance plan but don't know what labor op to use. Does anyone know how to submit these or where I can find info on it. Thanks.
Re: CAM-02 Report - 10/19/2015
... of Service Forms. The Recall Vehicle Action Report (CAM-02) is to be used to report the status of open recall vehicles. The completed form is to be mailed to the address noted on the form and a copy retained in dealer files. The form contains four sections:...
GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
... ended up paying the customers first payment on the vehicle. How do I claim reimbursement? Labor op for this? I've looked through my bulletin on Goodwill/Policy and see where we can reimburse first payment, but I'm still confused. Any help will b...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Check out bulletin 11-00-89-005, there is a specific section about labor op 0600005 for goodwill for a car payment. Hope this helps!
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Sorry, missed the part where you said you had already referenced this bulletin/op. But here's the explanation from the bulletin: "The transaction should be submitted as a ZREG using 0600005 and place amount being reimbursed in the net item- customer...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Re: Bringing customers in - 12/22/2015
... We use the recall list to send out postcards to customers reminding them that they have an open recall(s) too. Is the 6 month list one that you get off of your DMS for customer's that have the maintenance programs? ...
What Would You Do - 01/16 - 01/11/2016
... system checked for leaks. The warranty administrator received the transaction to apply the appropriate labor operation and submit for payment. After reviewing IVH, the warranty administrator found that the vehicle was just outside of bumper-to-bumper...
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Re: 2015 and 2 Year Maintenance - 03/20/2015
... our paperwork in the same location so it created quite a headache each time it happened. I had to open cases on each of them, and I believe it took several weeks for each one to clear....
FACTORY INVOICED ACCESSORY WARRANTY - 12/04/2014
DRAWING A COMPLETE BLANK. NEED TO DO A PART WARRANTY ON A FIA ACCESSORY CARGO COVER. HOW DO I CODE AND WHERE DO I FIND THE LABOR OP TO USE? THANKS IN ADVANCE!
What Would You Do - 01/15 - 12/19/2014
The owner of a 2011 Traverse took their vehicle to the local dealership for the completion of two open recalls; 14187 (front safety belt anchor) and 14030 (side impact airbag connector). While the vehicle was in the service department, the customer phoned...
Re: What Would You Do - 02/15 - 02/19/2015
... was definitely an unusual situation. As most of you noted in your comments, Roadside is the best option for handling a tow and establishing a pick up time with the customer is critical. The claim was paid after review by the WSC Agent for the service...
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
It sounds as if it is a parts warranty , so you would submit it as a ZPTI, but you need to use the actual labor op found in SI and not the one listed on the special coverage bulletin.
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
Thanks so much for all of the help Kristen was right it is a parts warranty issue and you use the different labor operation to get the warranty claim to pay, again I greatly appreciate all of the help!!
CPO or MY 14 Maintenance? - 01/08/2015
When a customer has a vehicle that's eligible for both Certified AND Chevrolet 2 Year Scheduled Maintenance, is there anything that says which to use? I'm leaning toward using the labor op for the one that expires first. Thoughts?
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... Protection Plan submission. When you call in for authorization this plan does not require labor ops through GM Warranty. When calculation of a GM Extended Protection claim is being done they want you to use Mitchell or On Demand, which ever you go through...
Roadside Trip Interruption - 07/29/2015
I had Pre-Approval request rejection telling me to use 0600232 Roadside Trip Interruption as my labor op, I have put this in but it won't let me go to the next step. It's saying labor op not found, when it's the one the DMA told me to use. I would love...
Re: Claim $$ we could be missing... - 08/11/2015
Has anyone researched the optikleen price? If you read the bottle it says that it is a concentrated solution and depending on the time of the year and the climate one bottle could service 5 to 6 vehicles. I am wondering what everyone thinks, should we...
Re: Claim $$ we could be missing... - 08/06/2015
... leak analyze or A/C system analyze--Also more descriptive info can be found in 2015 JL Warranty Operations Manual on page 18....
Transportation Claim - 08/21/2015
... for a vehicle that came in that was missing both keys and both remote transmitters/fob. The labor op for the keys and for the remotes is the same lop. Since it is for 2 different damage codes 28086 and 29086 I was told that I should use two separate...
Re: Transportation Claim - 08/21/2015
I have one of these a few weeks ago and used the 0500010 labor op 0500010 and damage code 28086 all on one line it went thru with no problem or say it didn't reject on me.
Re: Claim $$ we could be missing... - 08/25/2015
When I researched all the posts on this subject, I found that everyone seems to be claiming an entire bottle of optikleen per vehicle. I also believe that you should only claim the amount you are using. Thanks for the update.
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/24/2013
... July 18th, so you should reimburse the customer for their portion. There is a reimbursement labor op in the revised Special Policy Bulletin specifically for reimbursing customers who have paid for 50% of the repair....
Re: One line or Two lines - 09/12/2013
This should be submitted on one line. That will negate the "Repeat Repair". However, use the Op Code associated with the "Causal" part, Base time, Add times, and Diag as per that Op Code. Then, add OLH to cover additional repair time, provided they are...
Oil Consumption - 11/22/2013
I have a 2012 Silverado with a oil consumption concern. Tech has checked vehicle for leak and none have been found. We will be giving customer chart to track consumption. Is there an op code to pay my tech for his time.
Re: Seat Back Recall13323 - 10/03/2013
If it rejects, I would just change the Op Code, in GWM. I submitted one, right away, Monday for the 13310 Campaign, and it Accepted.
Re: paint repair - 12/26/2013
USE 1011290 REPLACE SPOILER LABOR OP AS IT HAS THE ADDS FOR REFINISH THE SPOILER. GET THE CLAIM AUTHORIZED FOR NET AMOUNT EXCESSIVE AS THE SUBLET BILL WILL PROBABLY INCLUDE THE TIME FOR THE REPAIR OF THE SPOILER.
PDI Fluid Add - 11/20/2013
Did the max amount you can claim for PDI fluid add change? I submitted a claim this morning for $9.00 and it was denied for misc. amount exceeds the limit for labor op 0590052?
Add Time for Installing Cargo Lights 2014 Silverado - 11/21/2013
Does anyone know if there is add time on the PDI for installing cargo lights on a 2014 Chevrolet Silverado? I cannot find add time in dealer installed options....
Re: The 3 C's - 03/11/2014
... task. Now the techs.....a little more difficult but it just takes consistency with them. I will open their line back up and they know there will be no pay until I have a good story. I had my hands full with a new young tech on batteries always typing...
2014 certified service retail plan - 02/04/2014
... change oil and filter, rotate tires, replaced brakes, and now Replace Battery..there are Labor Ops but do not list an amount to put in Net Amount..any help will be appreciated...thanks...
Re: 2014 certified service retail plan - 02/05/2014
thanks Kristen for your help.. i was confused by the listing of labor op codes for each repair thought i needed to submit an amount like the gmc pro grades and buick 2 year maint plans.. connie
2014 Warranty Administration Program Survey - 08/07/2014
Because we know that this has become a very busy time for most of you, we are keeping the survey open until the end of this month (8/2014). Please take a few moments out of your busy day to complete the survey, by doing so you have the opportunity to...
What Would You Do - 12/14 - 11/25/2014
After reviewing and printing a copy of the IVH for a 2014 Chevrolet Silverado, the service advisor opened a new job card for the customer's vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service...
Re: Special Coverage - 11/17/2014
If its still within mileage/time its ok to use the regular labor op for this. if iot is out then use the special policy
15 Chevy Maintenance - 11/20/2014
Can anyone help me with the 2015 2 yr maintenance plan labor op codes? I have a 2015 Chev Silverado Diesel and we topped off DEF.
Attachments - 10/15/2014
When scanning a document to be attached to a claim. Do I save the document as a jpeg or a pdf so GM can open it. I've tried both ways and would not let me see it on my computer
Re: Attachments - 10/16/2014
I've tried saving both ways and then attach them to Global warranty. When claim is paid I go back to the claim and open the attachment window pops up but I get nothing. Think that I have fixed the problem
Help!! GMPP claims w/electronic exchanges - 10/21/2014
... electronic exchanges. It's telling me that dealers don't have the authority to submit for labor op 3420840. Does anyone know the trick when dealing with GMPP on these type of claims. I'm getting no help from DBC or GMPP ...
Recall 13454 & 14113 - 04/23/2014
... The key and the cylinder kit rejected for Total parts amount exceeds the allowance for labor op. Any suggestions would be appreciated, thanks you...
Stop Delivery Floor Plan Reimbursement - 05/15/2014
I was just wondering if there was a generic floor plan reimbursement labor op code. On recall 14128 there was a labor code on the recall document. For recall 14201, that was also stop delivery there isn't one. I would like to be able to get that since...
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
all fluids do need to be billed on the job card and submitted on labor op 0590052 in net item and the includes DEF fluid added when the vehicle is sold.....hope this helps you !!
Re: Stop Delivery Floor Plan Reimbursement - 07/01/2014
... that are eligible for floorplan credit. After doing the recall itself, I then use the labor op provided for the floorplan per the recall. I always get a message that rejects telling me the recall has already been done, and I always have to route it...
Re: Ignition Switch Recall Parts Return - 06/05/2014
How can I find the amount of postage for shipping the returned parts? Is this charged to our open account? I am claiming the .3 for handling but not sure how to calculate postage/shipping for each individual parts return...thoughts please
Liftgate Struts - 08/30/2012
... is to indicate on the job card which side of the lift gate strut has no gas pressure. The opposite side strut should also be inspected for damage. Engineering will request the replaced struts back to be analyzed by the supplier. ...
Hybrid Coverage Code Tables - 08/09/2012
... vehicles. Specific hybrid components, as listed in the table, are covered for 8/100,000. The "K" operations contained within the chart are only covered by the hybrid warranty if the vehicle is equipped with the 2-Mode Hybrid System....
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... a part that was not defective. This procedure is costly; GM absorbs the shipping costs and people spend time examining the component. When a part is found to be damaged, money and time is wasted. Simply stated, they do not want parts that are not defective.A...
New 2013 Buick Powertrain Warranty - 06/06/2012
... that shows 68% of Buick owners ran out of powertrain warranty coverage at the five year mark, as opposed to the 100,000 mileage limitation. Cadillac announced the same powertrain coverage a few months ago, also beginning with the 2013 model year. Buick...
This should be submitted on one line. That will negate the "Repeat Repair". However, use the Op Code associated with the "Causal" part, Base time, Add times, and Diag as per that Op Code. Then, add OLH to cover additional repair time, provided they are...
Oil Consumption - 11/22/2013
I have a 2012 Silverado with a oil consumption concern. Tech has checked vehicle for leak and none have been found. We will be giving customer chart to track consumption. Is there an op code to pay my tech for his time.
Re: Seat Back Recall13323 - 10/03/2013
If it rejects, I would just change the Op Code, in GWM. I submitted one, right away, Monday for the 13310 Campaign, and it Accepted.
Re: paint repair - 12/26/2013
USE 1011290 REPLACE SPOILER LABOR OP AS IT HAS THE ADDS FOR REFINISH THE SPOILER. GET THE CLAIM AUTHORIZED FOR NET AMOUNT EXCESSIVE AS THE SUBLET BILL WILL PROBABLY INCLUDE THE TIME FOR THE REPAIR OF THE SPOILER.
PDI Fluid Add - 11/20/2013
Did the max amount you can claim for PDI fluid add change? I submitted a claim this morning for $9.00 and it was denied for misc. amount exceeds the limit for labor op 0590052?
Add Time for Installing Cargo Lights 2014 Silverado - 11/21/2013
Does anyone know if there is add time on the PDI for installing cargo lights on a 2014 Chevrolet Silverado? I cannot find add time in dealer installed options....
Re: The 3 C's - 03/11/2014
... task. Now the techs.....a little more difficult but it just takes consistency with them. I will open their line back up and they know there will be no pay until I have a good story. I had my hands full with a new young tech on batteries always typing...
2014 certified service retail plan - 02/04/2014
... change oil and filter, rotate tires, replaced brakes, and now Replace Battery..there are Labor Ops but do not list an amount to put in Net Amount..any help will be appreciated...thanks...
Re: 2014 certified service retail plan - 02/05/2014
thanks Kristen for your help.. i was confused by the listing of labor op codes for each repair thought i needed to submit an amount like the gmc pro grades and buick 2 year maint plans.. connie
2014 Warranty Administration Program Survey - 08/07/2014
Because we know that this has become a very busy time for most of you, we are keeping the survey open until the end of this month (8/2014). Please take a few moments out of your busy day to complete the survey, by doing so you have the opportunity to...
What Would You Do - 12/14 - 11/25/2014
After reviewing and printing a copy of the IVH for a 2014 Chevrolet Silverado, the service advisor opened a new job card for the customer's vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service...
Re: Special Coverage - 11/17/2014
If its still within mileage/time its ok to use the regular labor op for this. if iot is out then use the special policy
15 Chevy Maintenance - 11/20/2014
Can anyone help me with the 2015 2 yr maintenance plan labor op codes? I have a 2015 Chev Silverado Diesel and we topped off DEF.
Attachments - 10/15/2014
When scanning a document to be attached to a claim. Do I save the document as a jpeg or a pdf so GM can open it. I've tried both ways and would not let me see it on my computer
Re: Attachments - 10/16/2014
I've tried saving both ways and then attach them to Global warranty. When claim is paid I go back to the claim and open the attachment window pops up but I get nothing. Think that I have fixed the problem
Help!! GMPP claims w/electronic exchanges - 10/21/2014
... electronic exchanges. It's telling me that dealers don't have the authority to submit for labor op 3420840. Does anyone know the trick when dealing with GMPP on these type of claims. I'm getting no help from DBC or GMPP ...
Recall 13454 & 14113 - 04/23/2014
... The key and the cylinder kit rejected for Total parts amount exceeds the allowance for labor op. Any suggestions would be appreciated, thanks you...
Stop Delivery Floor Plan Reimbursement - 05/15/2014
I was just wondering if there was a generic floor plan reimbursement labor op code. On recall 14128 there was a labor code on the recall document. For recall 14201, that was also stop delivery there isn't one. I would like to be able to get that since...
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
all fluids do need to be billed on the job card and submitted on labor op 0590052 in net item and the includes DEF fluid added when the vehicle is sold.....hope this helps you !!
Re: Stop Delivery Floor Plan Reimbursement - 07/01/2014
... that are eligible for floorplan credit. After doing the recall itself, I then use the labor op provided for the floorplan per the recall. I always get a message that rejects telling me the recall has already been done, and I always have to route it...
Re: Ignition Switch Recall Parts Return - 06/05/2014
How can I find the amount of postage for shipping the returned parts? Is this charged to our open account? I am claiming the .3 for handling but not sure how to calculate postage/shipping for each individual parts return...thoughts please
Liftgate Struts - 08/30/2012
... is to indicate on the job card which side of the lift gate strut has no gas pressure. The opposite side strut should also be inspected for damage. Engineering will request the replaced struts back to be analyzed by the supplier. ...
Hybrid Coverage Code Tables - 08/09/2012
... vehicles. Specific hybrid components, as listed in the table, are covered for 8/100,000. The "K" operations contained within the chart are only covered by the hybrid warranty if the vehicle is equipped with the 2-Mode Hybrid System....
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... a part that was not defective. This procedure is costly; GM absorbs the shipping costs and people spend time examining the component. When a part is found to be damaged, money and time is wasted. Simply stated, they do not want parts that are not defective.A...
New 2013 Buick Powertrain Warranty - 06/06/2012
... that shows 68% of Buick owners ran out of powertrain warranty coverage at the five year mark, as opposed to the 100,000 mileage limitation. Cadillac announced the same powertrain coverage a few months ago, also beginning with the 2013 model year. Buick...
Certified Resource Center - 05/02/2012
Visit www.gmcertifiedresourcecenter.com, to review the Certified Pre-Owned Operations Guide, available within the Overview and Process tab. The guide contains a list of the covered services under the Standard C/B/G Certified Pre-Owned 2/30,000 Maintenance...
Going With the Flow Chart - 03/08/2012
... their responsibilities and to insure that important steps do not get missed. Not all dealerships operate the same; some service managers are also the warranty administrator and service advisors in some dealerships have been known to repair a vehicle...
Customer States - 04/13/2012
... after initial write up must be entered and identified on the job card using the terminology "added operation" along with the time, date and initials of the technician. All added operations are to be verified and approved by service management signature...
Cadillac ATS - 02/07/2012
... and commands for information and media data. The ATS will have all-wheel drive and several engine options available, including a four-cylinder or V6. Highway fuel economy is more than 30 mpg. ...
Connected Color Radio - 02/07/2012
Vehicle owners with the new Connected Color Radio (RPO UP9) may have concerns with the audio skipping, the audio stopping completely, and the next song not playing all while listening to Pandora. The dealer should not replace the radio for this concern....
Buick & GMC Anniversary Service Offer - 09/19/2011
... reimbursement for Conventional/Dexos Oil and $45 for Diesel Oil. Submit as a ZREG transaction with operation Z2343. ...
Paint Chipping - 10/14/2011
... are to refinish the rear fender and apply a protective film. The film is listed as a rear wheel opening flare protector. ...
CBG CPO Maintenance Plan - 10/14/2011
... Buick GMC Certified Pre-Owned Warranty. The maintenance plan is meant to provide customers with an option for oil and filter change, vehicle inspections, and tire rotations.The CBG CPO maintenance program runs for 2 years or 30,000 miles. The maintenance...
New Product Line-up - 10/14/2011
... in 2012. The eAssist feature will be available on 2012 model year Buick Regal vehicles as a $2,000 option. ...
Exchange Program for Electronic Products - 10/14/2011
... 30 days of the original shipment date. Failure to do so will result in a charge to the dealer's open account for the list price of the component. This charge is not refundable. Make sure your service advisors explain to the customer the importance of...
CPO Awards - 07/30/2013
... different cost factors: depreciation, fees and taxes, financing, fuel, insurance, maintenance, opportunity cost and repairs. ...
December 2013 Recall Update - 12/09/2013
... vehicles equipped with a HFV6 engine. The water pump shaft seal leaks are often due to vehicle operation with a low engine coolant level, which may result in water pump failure. The special coverage covers involved vehicles for a period of 10 years or...
Service Training Standards - 11/18/2013
... least one technician in every dealership must successfully complete the "Bi-Fuel System Operation" training. The "Infotainment Operation and Diagnosis" has a requirement that the number of technicians that must have that particular training is based...
2014 Volt - 09/04/2013
... at just over $34,000. This new pricing provides participating Chevrolet Volt dealers with the opportunity to reach a broader market and attract new buyers to their dealerships. The 2014 Volt will continue to provide owners with fuel economy of 98 MPGe...
Part Number Requests - 09/04/2013
... not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at the lowest price, which they may believe is online or at an independent parts store. Once they...
Email and Mobile Devices - 01/24/2013
More people are opening email on mobile devices than through webmail using a browser. Mobile email opening and sharing has increased 300% since 2010 with no sign of slowing down. Four out of ten sent emails are read on a mobile device. Of those that are...
Impala Transformation - 04/12/2013
... Impala will initially be released with the direct-injection 3.6 liter V6 engine. Two four-cylinder options, a 2.5 liter and a 2.4 liter, will be released later in the year. ...
Scanning - 03/11/2013
... to send documents to the WSC, it would be advantageous to begin researching different scanner options. Some copier/fax machines have scanning capabilities. If not, it will be necessary to obtain a stand-alone scanner. Timing updates on this change will...
Warranty Analysis Reports - 02/26/2013
... groupRepair group trendRepair group by vehicle type Repair group by vehicle type trendLabour operation frequency reportService agent analysis summary report ...
Service Update Bulletins and Stock Units - 05/14/2013
... When a vehicle enters the service department, service advisors should always check IVH for open required field actions. The Service Update and Field Action Bulletin Information link should be checked often for field open actions on stock units. ...
Service Agent Trade Indicator - 02/04/2010
If a part is not available through normal distribution channels the service agent has the option to acquire the part from a local source. If this becomes necessary the service agent must check the Service Agent Trade box. Additionally, the part quantity,...
GWM Transaction Summary Report - 02/04/2010
... the Reconcile Results tab of GWM. The dealer may select either a daily or weekly report with the option to view as a PDF or download the Excel file. ...
ZSSP: Special Sales Program - 02/04/2010
... such as an oil change payable by GM. When submitting in GWM enter transaction type ZSSP, the labor operation number that corresponds to the program and the reimbursement amount in the miscellaneous net amount field. GWM will provide a text box with the...
Warranty Performance Analysis - 03/11/2010
... concern on the repair order that wastes the technician's time inventory because it is normal operation and is described in the owner's manual. The service advisor should mark each request requiring verification (complaint verified and initialed). This...
Customer Satisfaction Recall 09104 - 01/06/2010
... housing and potentially freeze. If this condition presents itself the customer may not be able to open the front doors using the outside door handle, or the door may not latch when the door is closed. Dealers are to seal the latch housing on both front...
Visit www.gmcertifiedresourcecenter.com, to review the Certified Pre-Owned Operations Guide, available within the Overview and Process tab. The guide contains a list of the covered services under the Standard C/B/G Certified Pre-Owned 2/30,000 Maintenance...
Going With the Flow Chart - 03/08/2012
... their responsibilities and to insure that important steps do not get missed. Not all dealerships operate the same; some service managers are also the warranty administrator and service advisors in some dealerships have been known to repair a vehicle...
Customer States - 04/13/2012
... after initial write up must be entered and identified on the job card using the terminology "added operation" along with the time, date and initials of the technician. All added operations are to be verified and approved by service management signature...
Cadillac ATS - 02/07/2012
... and commands for information and media data. The ATS will have all-wheel drive and several engine options available, including a four-cylinder or V6. Highway fuel economy is more than 30 mpg. ...
Connected Color Radio - 02/07/2012
Vehicle owners with the new Connected Color Radio (RPO UP9) may have concerns with the audio skipping, the audio stopping completely, and the next song not playing all while listening to Pandora. The dealer should not replace the radio for this concern....
Buick & GMC Anniversary Service Offer - 09/19/2011
... reimbursement for Conventional/Dexos Oil and $45 for Diesel Oil. Submit as a ZREG transaction with operation Z2343. ...
Paint Chipping - 10/14/2011
... are to refinish the rear fender and apply a protective film. The film is listed as a rear wheel opening flare protector. ...
CBG CPO Maintenance Plan - 10/14/2011
... Buick GMC Certified Pre-Owned Warranty. The maintenance plan is meant to provide customers with an option for oil and filter change, vehicle inspections, and tire rotations.The CBG CPO maintenance program runs for 2 years or 30,000 miles. The maintenance...
New Product Line-up - 10/14/2011
... in 2012. The eAssist feature will be available on 2012 model year Buick Regal vehicles as a $2,000 option. ...
Exchange Program for Electronic Products - 10/14/2011
... 30 days of the original shipment date. Failure to do so will result in a charge to the dealer's open account for the list price of the component. This charge is not refundable. Make sure your service advisors explain to the customer the importance of...
CPO Awards - 07/30/2013
... different cost factors: depreciation, fees and taxes, financing, fuel, insurance, maintenance, opportunity cost and repairs. ...
December 2013 Recall Update - 12/09/2013
... vehicles equipped with a HFV6 engine. The water pump shaft seal leaks are often due to vehicle operation with a low engine coolant level, which may result in water pump failure. The special coverage covers involved vehicles for a period of 10 years or...
Service Training Standards - 11/18/2013
... least one technician in every dealership must successfully complete the "Bi-Fuel System Operation" training. The "Infotainment Operation and Diagnosis" has a requirement that the number of technicians that must have that particular training is based...
2014 Volt - 09/04/2013
... at just over $34,000. This new pricing provides participating Chevrolet Volt dealers with the opportunity to reach a broader market and attract new buyers to their dealerships. The 2014 Volt will continue to provide owners with fuel economy of 98 MPGe...
Part Number Requests - 09/04/2013
... not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at the lowest price, which they may believe is online or at an independent parts store. Once they...
Email and Mobile Devices - 01/24/2013
More people are opening email on mobile devices than through webmail using a browser. Mobile email opening and sharing has increased 300% since 2010 with no sign of slowing down. Four out of ten sent emails are read on a mobile device. Of those that are...
Impala Transformation - 04/12/2013
... Impala will initially be released with the direct-injection 3.6 liter V6 engine. Two four-cylinder options, a 2.5 liter and a 2.4 liter, will be released later in the year. ...
Scanning - 03/11/2013
... to send documents to the WSC, it would be advantageous to begin researching different scanner options. Some copier/fax machines have scanning capabilities. If not, it will be necessary to obtain a stand-alone scanner. Timing updates on this change will...
Warranty Analysis Reports - 02/26/2013
... groupRepair group trendRepair group by vehicle type Repair group by vehicle type trendLabour operation frequency reportService agent analysis summary report ...
Service Update Bulletins and Stock Units - 05/14/2013
... When a vehicle enters the service department, service advisors should always check IVH for open required field actions. The Service Update and Field Action Bulletin Information link should be checked often for field open actions on stock units. ...
Service Agent Trade Indicator - 02/04/2010
If a part is not available through normal distribution channels the service agent has the option to acquire the part from a local source. If this becomes necessary the service agent must check the Service Agent Trade box. Additionally, the part quantity,...
GWM Transaction Summary Report - 02/04/2010
... the Reconcile Results tab of GWM. The dealer may select either a daily or weekly report with the option to view as a PDF or download the Excel file. ...
ZSSP: Special Sales Program - 02/04/2010
... such as an oil change payable by GM. When submitting in GWM enter transaction type ZSSP, the labor operation number that corresponds to the program and the reimbursement amount in the miscellaneous net amount field. GWM will provide a text box with the...
Warranty Performance Analysis - 03/11/2010
... concern on the repair order that wastes the technician's time inventory because it is normal operation and is described in the owner's manual. The service advisor should mark each request requiring verification (complaint verified and initialed). This...
Customer Satisfaction Recall 09104 - 01/06/2010
... housing and potentially freeze. If this condition presents itself the customer may not be able to open the front doors using the outside door handle, or the door may not latch when the door is closed. Dealers are to seal the latch housing on both front...
OnStar Upgrade - 09/16/2010
... By doing so, they have the ability to build loyalty to the dealership and it allows the dealer the opportunity to offer additional service work as needed. ...
Adjustments: - 11/18/2010
... the WSC Specialist for review. Whenever a transaction is routed for payment the Specialist has the opportunity to review the job card in its entirety, even if the transaction was previously paid. Take a look at the entire transaction before submission...
Volt Tour - 10/13/2010
... The tour will help demonstrate the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering and design team. ...
Customer Satisfaction Recall 11030 - 02/23/2011
Liftgate and Sunroof Calibration: An incorrect calibration may have caused a condition affecting the operation or the power liftgate or power sunroof, if equipped. The recall affects certain 2011 Chevrolet Equinox and GMC Terrain vehicles. The calibration...
Special Coverage 10250 - 02/23/2011
Spark Plug Wire: Customer concerns of rough engine operation and a check engine light have prompted the release of special coverage 10250. The policy covers certain 2007-2009 Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine and...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... potential impact is important for each and every dealer, allowing them to take advantage of the opportunities that this segment may provide. The best place to start is to review the basic technology behind EV's and plug-ins.The basics of the technologyWhile...
Missed Revenue - Executive Decision - 03/11/2010
... are all compliance requirements.Familiarity with policies & procedures and warranty service operations is not optional; it is mandatory, and not just for the warranty administrator. The entire service team that is involved with a warranty transaction...
Changes to the Pre Delivery Inspection Form - 04/13/2010
All PDI forms have been updated to include new inspection items (highlighted in red), as well as a link to GMVIS. Copy the VIN number from the PDI form, paste it into the GMVIS VIN field and click "Submit". This interactive form and GMVIS link will enable...
Special Policy 07187 - 04/13/2010
Labor operation T5686 (replace and reprogram IPC), provides an allowance for a $25 net item amount. This amount represents the amount allowed for the instrument panel cluster exchange. The dollar amount is entered in the miscellaneous net item field on...
Warranty Performance Analysis - 06/07/2010
... large audit. The dealer wondered where the auditor got all of the information about the dealership operations, especially the condition of his warranty operation. The auditor told him he had gotten a copy of the 12 month financial statement from the...
Global Warranty Management Tips - 05/12/2010
... non-GM vehicles or GM VINs that are over 10 model years old.It may be necessary to utilize the appropriate labor operation from the LTG with a GMPP bulletin repair rather than the labor operation contained within the bulletin.Rejected transactions remain...
Brake Squeal/Squeak Noise - 06/07/2010
... system. The brake system on these models is designed for superior fade resistance and consistent operation using high performance brake pads. The dealer is not to repair or replace the rotors or brake pads for this type of noise concern. ...
A Little Automotive Humor - 06/07/2010
... working on. The customer was a well-known heart surgeon. He asked the surgeon, "Hey doc, I can open up the 'heart' of your car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
As a service agent, you have the option to choose the hours you are willing to receive new vehicle deliveries, within reason. The hours you choose should indicate the times that you will have trained vehicle inspectors available to perform the walk around...
Coolant Price Rises - 06/30/2011
... number 12378560. Global message G_0000085680 provides part numbers and pricing for all coolant options (gallon, pallet, and 55 gallon drum). ...
Not What Was Ordered - 06/08/2011
... codes in the vehicle build to reflect the glass the vehicle was built with.If incorrect parts or option discrepancies are discovered during the walk around inspection, they should be noted on the delivery receipt. Use the remarks section to write what...
Antenna Mast - 04/12/2011
... responsibility of the customer. If the dealership makes the decision to warranty the damage, the operation claimed on the job card must support customer enthusiasm. ...
Auto Sales on the Rise - 03/10/2011
... enough so it is no longer necessary for them to sell cars at discounts just to keep the factories open. Edmunds reports that GM spent quite a bit on incentives in February, at an estimated $3,857 per vehicle. It is predicted that GM sales will rise 37%...
Reject of the Month - 04/27/2011
... must confirm that the part is within the part warranty parameters, via IVH or through obtaining a copy of the customer's invoice supporting their part purchase. The original part purchase invoice/job card must be retained with the transaction for the...
Award Winning Cadillac - 04/27/2011
... champions were selected from over 800 brands in 20 major industries based on customer feedback, opinions and perceptions gathered during surveys and research. ...
2016 Silverado - 10/23/2015
The 2016 Chevrolet Silverado unveiled at the Texas State Fair this fall included improved connectivity, a new, optional gearbox, updated grilles, and the end of the truck's signature stacked headlights. This set of updates will likely be the last before...
Air Conditioning Odor - 10/02/2015
... coil coating and install an electronic evaporator dryer kit. Part numbers and a unique labor operation are contained within the bulletin. ...
Equinox - 10/02/2015
... front end looks to be in line with that of the current Traverse, which has a wider, deeper grille opening that flares back to the headlights. The Equinox was last retooled in 2010. ...
Transaction Submission Time Limit Update - 12/01/2015
... completed, processed and paid through GWM within 180 days of repair completion date for job cards opened on or after 11/1/15.There will be no reimbursement for transactions that exceed the 180 day limit. ...
The Empowerment Portal - 01/11/2016
... goodwill is recommended to help restore customer confidence in the vehicle, dealer, and GM. These options may include: Component Coverage Letter; Chevrolet, Buick, GMC, Cadillac Protection Plan; and OnStar extensions. Service managers may contact their...
... By doing so, they have the ability to build loyalty to the dealership and it allows the dealer the opportunity to offer additional service work as needed. ...
Adjustments: - 11/18/2010
... the WSC Specialist for review. Whenever a transaction is routed for payment the Specialist has the opportunity to review the job card in its entirety, even if the transaction was previously paid. Take a look at the entire transaction before submission...
Volt Tour - 10/13/2010
... The tour will help demonstrate the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering and design team. ...
Customer Satisfaction Recall 11030 - 02/23/2011
Liftgate and Sunroof Calibration: An incorrect calibration may have caused a condition affecting the operation or the power liftgate or power sunroof, if equipped. The recall affects certain 2011 Chevrolet Equinox and GMC Terrain vehicles. The calibration...
Special Coverage 10250 - 02/23/2011
Spark Plug Wire: Customer concerns of rough engine operation and a check engine light have prompted the release of special coverage 10250. The policy covers certain 2007-2009 Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine and...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... potential impact is important for each and every dealer, allowing them to take advantage of the opportunities that this segment may provide. The best place to start is to review the basic technology behind EV's and plug-ins.The basics of the technologyWhile...
Missed Revenue - Executive Decision - 03/11/2010
... are all compliance requirements.Familiarity with policies & procedures and warranty service operations is not optional; it is mandatory, and not just for the warranty administrator. The entire service team that is involved with a warranty transaction...
Changes to the Pre Delivery Inspection Form - 04/13/2010
All PDI forms have been updated to include new inspection items (highlighted in red), as well as a link to GMVIS. Copy the VIN number from the PDI form, paste it into the GMVIS VIN field and click "Submit". This interactive form and GMVIS link will enable...
Special Policy 07187 - 04/13/2010
Labor operation T5686 (replace and reprogram IPC), provides an allowance for a $25 net item amount. This amount represents the amount allowed for the instrument panel cluster exchange. The dollar amount is entered in the miscellaneous net item field on...
Warranty Performance Analysis - 06/07/2010
... large audit. The dealer wondered where the auditor got all of the information about the dealership operations, especially the condition of his warranty operation. The auditor told him he had gotten a copy of the 12 month financial statement from the...
Global Warranty Management Tips - 05/12/2010
... non-GM vehicles or GM VINs that are over 10 model years old.It may be necessary to utilize the appropriate labor operation from the LTG with a GMPP bulletin repair rather than the labor operation contained within the bulletin.Rejected transactions remain...
Brake Squeal/Squeak Noise - 06/07/2010
... system. The brake system on these models is designed for superior fade resistance and consistent operation using high performance brake pads. The dealer is not to repair or replace the rotors or brake pads for this type of noise concern. ...
A Little Automotive Humor - 06/07/2010
... working on. The customer was a well-known heart surgeon. He asked the surgeon, "Hey doc, I can open up the 'heart' of your car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
As a service agent, you have the option to choose the hours you are willing to receive new vehicle deliveries, within reason. The hours you choose should indicate the times that you will have trained vehicle inspectors available to perform the walk around...
Coolant Price Rises - 06/30/2011
... number 12378560. Global message G_0000085680 provides part numbers and pricing for all coolant options (gallon, pallet, and 55 gallon drum). ...
Not What Was Ordered - 06/08/2011
... codes in the vehicle build to reflect the glass the vehicle was built with.If incorrect parts or option discrepancies are discovered during the walk around inspection, they should be noted on the delivery receipt. Use the remarks section to write what...
Antenna Mast - 04/12/2011
... responsibility of the customer. If the dealership makes the decision to warranty the damage, the operation claimed on the job card must support customer enthusiasm. ...
Auto Sales on the Rise - 03/10/2011
... enough so it is no longer necessary for them to sell cars at discounts just to keep the factories open. Edmunds reports that GM spent quite a bit on incentives in February, at an estimated $3,857 per vehicle. It is predicted that GM sales will rise 37%...
Reject of the Month - 04/27/2011
... must confirm that the part is within the part warranty parameters, via IVH or through obtaining a copy of the customer's invoice supporting their part purchase. The original part purchase invoice/job card must be retained with the transaction for the...
Award Winning Cadillac - 04/27/2011
... champions were selected from over 800 brands in 20 major industries based on customer feedback, opinions and perceptions gathered during surveys and research. ...
2016 Silverado - 10/23/2015
The 2016 Chevrolet Silverado unveiled at the Texas State Fair this fall included improved connectivity, a new, optional gearbox, updated grilles, and the end of the truck's signature stacked headlights. This set of updates will likely be the last before...
Air Conditioning Odor - 10/02/2015
... coil coating and install an electronic evaporator dryer kit. Part numbers and a unique labor operation are contained within the bulletin. ...
Equinox - 10/02/2015
... front end looks to be in line with that of the current Traverse, which has a wider, deeper grille opening that flares back to the headlights. The Equinox was last retooled in 2010. ...
Transaction Submission Time Limit Update - 12/01/2015
... completed, processed and paid through GWM within 180 days of repair completion date for job cards opened on or after 11/1/15.There will be no reimbursement for transactions that exceed the 180 day limit. ...
The Empowerment Portal - 01/11/2016
... goodwill is recommended to help restore customer confidence in the vehicle, dealer, and GM. These options may include: Component Coverage Letter; Chevrolet, Buick, GMC, Cadillac Protection Plan; and OnStar extensions. Service managers may contact their...
Electronic Owner's Manual - 04/28/2016
Electronic versions of owner's manuals have been available for download from automakers for years. This option offers a way for consumers equipped with a smartphone to access and search instructions for almost any vehicle, in almost any situation. Some...
Recalls That Expire - 03/01/2016
... "Product Field Actions". Many recalls do not expire. In other words, the recall will be listed as open in IVH until it is completed. Listed below are the various types of field actions:Safety NoncomplianceEmissionCustomer SatisfactionSpecial...
Reject of the Month - 04/08/2016
... reviewer performed an Advanced Transaction Search in GWM for warranty battery replacement labor operation 4041510. The search resulted in several accepted and paid transactions with the labor operation. Each of the warranty transactions was reviewed...
More HELP! - 03/01/2016
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
2016 Spark - 03/01/2016
... through TAC to allow dealers to provide product feedback on the new gasoline Spark. The center opened in January and will run through mid-March. Dealers are asked to report any vehicle issues that prompt immediate warranty attention. ...
Volt Powertrain - 03/01/2016
... 2016 Chevrolet Volt to other automakers, which would enable GM to cut its own costs. GM has the opportunity to be the partner of choice in propulsion system development. Access to this hybrid technology could be an asset to smaller manufacturers that...
Battery Pricing Schedule - 02/02/2016
Battery pricing schedules are available in the Parts tab of GlobalConnect. Select GM EPIC from the Parts Application options. From the EPIC menu, select Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-dow...
Effective Use of Authorization Codes - 02/02/2016
... the + sign to the left of your dealership's name. Select the print icon in the upper right to open the report for easier viewing. The report has the following columns:Hierarchy LevelApprover IDApprover TypeAuthorizationCount% of Submitted CasesAmount%...
Hazmat Emergency Response - 02/23/2015
Dealerships are charged an annual fee on their open account for the return of hazardous warranty parts to the WPC. The fee for 2015 remains the same as the fee charged in 2014, $5.15. The 24-hour emergency response phone service provides compliance with...
Application of Authorization Code R Changes - 03/26/2015
... are simply in the same repair category or are otherwise closely related. When the exact same labor operation must be used again or it appears that a previous repair did not correct the customers concern within a certain period of time (typically six...
The Oil Fields - 04/28/2015
... are still less than in the oil sector, the dealership is able to offer flexible hours and the opportunity to live at home rather than in a camp. ...
Chevrolet Volt - 02/23/2015
... affects those vehicles built between VIN breakpoint FU115573-FU117899 and may be caused by improperly packaged trunk kits. If the concern is found, dealers are to replace the missing antenna with part number 22969192. PI1397 addresses the condition and...
Summer-Only Tires - 02/23/2015
... driving vehicles equipped with high performance summer-only tires below 20 degrees Fahrenheit. Operating the vehicle at those temps can cause damage to the tires. Reference bulletin 13-03-10-001. ...
Recalls - 02/23/2015
... car. The advisor indicated recall 14410 on line A and recall 14456 on line B. Additionally, a copy of Service Update / Recall 14410 was attached to the job card. The technician documented that the repair was completed on line A with the appropriate...
Labor Rate Increase - 01/21/2015
On January 1, 2015, dealers that are enrolled in the Option C labor rate plan received a 2.5% increase. Dealers are responsible for updating their DSP software labor rate table to reflect the increase. The updated rate is posted in GWM within the Service...
Transmission Adaptive Functions - 09/03/2015
... The adapts can be reset and relearned on most vehicles. Bulletin 14-07-30-001 provides labor operation detail for vehicles that are repaired under Powertrain warranty. ...
Engine Misfire/Tick Noise, - 09/03/2015
... bore, the guides also require replacement. Bulletin 15-06-01-002 contains bulletin specific labor operation numbers for the repairs performed. ...
Battery Restriction - 07/29/2015
Labor operations 4041510 and 4041520 are restricted on all vehicles with 250 miles or less and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while...
Batteries & Customer Reimbursement - 07/29/2015
... must be tested with the Midtronics code documented on the job card and entered into the labor operation dependency field of the transaction. If the battery is not available, the term REIMBURSEMENT, is entered in the labor dependency field of the tra...
Authorization Timing - 06/30/2015
... that is necessary prior to work being performed. Service management authorization for OLH, added operation, repeat repairs-comeback, and customer signature not available, are all required prior to work being performed. If missed or omitted during the...
Bulletin 02-07-30-052J - 06/30/2015
... digit Alpha/Numeric flow code must be written on the job card, entered in the warranty claim labor operation additional Flush Code field (when available) and placed in the comments section of the warranty claim. The previous version of the bulletin stated...
When the Service Manager is Away - 06/30/2015
... are allowed after the first reject. Below is an example:Prior to work being performedOLHAdded operationsComeback repeat repairsNo customer signaturePrior to transaction submissionStraight timePyramid repeat repairsPolicy adjustmentsRental over three...
GM CCA Battery Service Center - 06/30/2015
GM has announced the opening of the new Battery Service Center (BSC). The new center will be the national distribution center for GM's Lithium Ion Batteries. The center, is the centralized source for distribution, storage and care of GM Li Ion batteries....
2015 Camaro - 09/09/2014
The RPO E45 Tonneau Cover is only standard equipment on 2SS and ZL1 models. The RPO E45 Tonneau Cover is optional on all other 2015 Camaro models. GM is reviewing warranty claims for tonneau covers that are "missing". Before ordering a new cover due to...
Unintended Ignition Key Rotation Clarification - 10/03/2014
Recall 14172, 14299, and 14350 Service Option 1: Key Rings and Insert - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need...
Electronic versions of owner's manuals have been available for download from automakers for years. This option offers a way for consumers equipped with a smartphone to access and search instructions for almost any vehicle, in almost any situation. Some...
Recalls That Expire - 03/01/2016
... "Product Field Actions". Many recalls do not expire. In other words, the recall will be listed as open in IVH until it is completed. Listed below are the various types of field actions:Safety NoncomplianceEmissionCustomer SatisfactionSpecial...
Reject of the Month - 04/08/2016
... reviewer performed an Advanced Transaction Search in GWM for warranty battery replacement labor operation 4041510. The search resulted in several accepted and paid transactions with the labor operation. Each of the warranty transactions was reviewed...
More HELP! - 03/01/2016
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
2016 Spark - 03/01/2016
... through TAC to allow dealers to provide product feedback on the new gasoline Spark. The center opened in January and will run through mid-March. Dealers are asked to report any vehicle issues that prompt immediate warranty attention. ...
Volt Powertrain - 03/01/2016
... 2016 Chevrolet Volt to other automakers, which would enable GM to cut its own costs. GM has the opportunity to be the partner of choice in propulsion system development. Access to this hybrid technology could be an asset to smaller manufacturers that...
Battery Pricing Schedule - 02/02/2016
Battery pricing schedules are available in the Parts tab of GlobalConnect. Select GM EPIC from the Parts Application options. From the EPIC menu, select Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-dow...
Effective Use of Authorization Codes - 02/02/2016
... the + sign to the left of your dealership's name. Select the print icon in the upper right to open the report for easier viewing. The report has the following columns:Hierarchy LevelApprover IDApprover TypeAuthorizationCount% of Submitted CasesAmount%...
Hazmat Emergency Response - 02/23/2015
Dealerships are charged an annual fee on their open account for the return of hazardous warranty parts to the WPC. The fee for 2015 remains the same as the fee charged in 2014, $5.15. The 24-hour emergency response phone service provides compliance with...
Application of Authorization Code R Changes - 03/26/2015
... are simply in the same repair category or are otherwise closely related. When the exact same labor operation must be used again or it appears that a previous repair did not correct the customers concern within a certain period of time (typically six...
The Oil Fields - 04/28/2015
... are still less than in the oil sector, the dealership is able to offer flexible hours and the opportunity to live at home rather than in a camp. ...
Chevrolet Volt - 02/23/2015
... affects those vehicles built between VIN breakpoint FU115573-FU117899 and may be caused by improperly packaged trunk kits. If the concern is found, dealers are to replace the missing antenna with part number 22969192. PI1397 addresses the condition and...
Summer-Only Tires - 02/23/2015
... driving vehicles equipped with high performance summer-only tires below 20 degrees Fahrenheit. Operating the vehicle at those temps can cause damage to the tires. Reference bulletin 13-03-10-001. ...
Recalls - 02/23/2015
... car. The advisor indicated recall 14410 on line A and recall 14456 on line B. Additionally, a copy of Service Update / Recall 14410 was attached to the job card. The technician documented that the repair was completed on line A with the appropriate...
Labor Rate Increase - 01/21/2015
On January 1, 2015, dealers that are enrolled in the Option C labor rate plan received a 2.5% increase. Dealers are responsible for updating their DSP software labor rate table to reflect the increase. The updated rate is posted in GWM within the Service...
Transmission Adaptive Functions - 09/03/2015
... The adapts can be reset and relearned on most vehicles. Bulletin 14-07-30-001 provides labor operation detail for vehicles that are repaired under Powertrain warranty. ...
Engine Misfire/Tick Noise, - 09/03/2015
... bore, the guides also require replacement. Bulletin 15-06-01-002 contains bulletin specific labor operation numbers for the repairs performed. ...
Battery Restriction - 07/29/2015
Labor operations 4041510 and 4041520 are restricted on all vehicles with 250 miles or less and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while...
Batteries & Customer Reimbursement - 07/29/2015
... must be tested with the Midtronics code documented on the job card and entered into the labor operation dependency field of the transaction. If the battery is not available, the term REIMBURSEMENT, is entered in the labor dependency field of the tra...
Authorization Timing - 06/30/2015
... that is necessary prior to work being performed. Service management authorization for OLH, added operation, repeat repairs-comeback, and customer signature not available, are all required prior to work being performed. If missed or omitted during the...
Bulletin 02-07-30-052J - 06/30/2015
... digit Alpha/Numeric flow code must be written on the job card, entered in the warranty claim labor operation additional Flush Code field (when available) and placed in the comments section of the warranty claim. The previous version of the bulletin stated...
When the Service Manager is Away - 06/30/2015
... are allowed after the first reject. Below is an example:Prior to work being performedOLHAdded operationsComeback repeat repairsNo customer signaturePrior to transaction submissionStraight timePyramid repeat repairsPolicy adjustmentsRental over three...
GM CCA Battery Service Center - 06/30/2015
GM has announced the opening of the new Battery Service Center (BSC). The new center will be the national distribution center for GM's Lithium Ion Batteries. The center, is the centralized source for distribution, storage and care of GM Li Ion batteries....
2015 Camaro - 09/09/2014
The RPO E45 Tonneau Cover is only standard equipment on 2SS and ZL1 models. The RPO E45 Tonneau Cover is optional on all other 2015 Camaro models. GM is reviewing warranty claims for tonneau covers that are "missing". Before ordering a new cover due to...
Unintended Ignition Key Rotation Clarification - 10/03/2014
Recall 14172, 14299, and 14350 Service Option 1: Key Rings and Insert - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need...
Corvette Restoration - 10/03/2014
... Museum are planning to restore three of the eight Chevrolet Corvettes damaged by a sinkhole that opened under the Bowling Green, KY, museum last February. A 2009 Corvette ZR1 prototype (The Blue Devil), a white 1992 Corvette (the one millionth Corvette...
Warranty Parts Expediting - 08/05/2014
... reduce comebacks by repairing the concern at the initial service visit. The program allows for two options; to purchase a part from a neighboring service agent or from a local Parts Distribution Center, or to initiate express shipping to get the part...
PQC Contact Dealers - 08/05/2014
... 02-07-30-029. GM reviews dealer progress on a six-month basis, based on attainment of Fixed Operations Metrics. ...
December 2014 Recall Update - 11/25/2014
... with the first phase involving the Cadillac ATS. All other involved vehicles are to remain on stop delivery until notice is received. Some of the involved vehicles may exhibit a condition in which the front outboard lap belt pretensioner cables retract,...
Corvette Z51 and Z06 - 12/19/2014
... to be changed immediately after the break-in period, which occurs after the first 500 miles of operation. Once the break-in oil change is performed and the OLM system is reset, customers should follow the OLM system for all future oil change needs. Additionally,...
Recalls - 12/19/2014
... in 2013 and 18 million in 2009. Recalls cost automakers billions of dollars and have cost some top executives their jobs. Recalls also provide the dealer with the opportunity for increased traffic as well as a chance to put their best foot forward with...
June 2014 Recall Update - 06/06/2014
... half shaft part numbers, a note statement at the beginning of the service procedure, and a labour code for floor plan. The recall applies to certain 2013-2014 Chevrolet Cruze vehicles equipped with a 1.4L turbo engine. Dealers are to inspect and, if...
Increase In Sales - 05/09/2014
... new vehicle. GM is now allowing those customers to qualify for employee pricing. GM has the opportunity to increase its US market share by 1 percentage point if dealers could make a sale with the 2 percent of the customers receiving recall not...
Warranty Parts Center - 06/06/2014
In early May of this year, my local Warranty Administrator's Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope...
Authorization Codes - 01/10/2014
... the + sign to the left of your dealership's name.Select the print icon in the upper right to open the report for easier viewing. The report has the following columns:Approver types listed will include the service agent's Warranty Support Center representative...
Chevrolet Courtesy Transportation Program - 12/09/2013
... miles include only rental, loaner, and customer test drive miles that are properly recorded on the rental log. No other miles count towards the qualified mile minimums that are required under the program. Customer test drive is a new feature in the program...
Policy Decisions - 02/27/2014
... to Executing, to Completed. Once the search status is Completed, click on the Completed link to open the Transaction Search Results screen. The Transaction Search Results screen allows the user to view the results of their Transaction Search, in...
Variable Diagnostic Time - 05/22/2018
Diagnostic time is published in the Labor Time Guide with specific labor operations. Where variable times are listed (e.g. 0.0 – 0.3 hr), or the allowance states that up to the published time may be claimed, the time claimed must be based on actual...
Grocery Delivery Pilot - 07/23/2018
... ordering system and Nuro’s app. Kroger states that customers will be given an access code to open the Nuro vehicle’s doors upon arrival at their home. Announcement of the pilot market is anticipated in the near future....
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
The Product Field Action Vehicle Report (CAM-03) form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form...
Virtual Reality - 05/22/2018
While the Cadillac XT4 compact premium crossover isn’t available yet, dealership salespeople are able to assist future buyers through the brand’s virtual reality project. The project gives customers the option to test features such as exterior...
Upcoming Changes - 04/23/2018
... where the current diagnostic time of up to 0.3 hour for certain electrical and trouble code labor operations is not sufficient to properly diagnose a concern. To address this issue, diagnostic time will move to a straight time process where the technician...
PAC Courtesy Transportation - 04/23/2018
... varies depending on the investigative outcome. Bulletin 13-00-89-010 contains the specific labor operation and details for the rental scenarios. ...
Paid Transaction Audit - 07/23/2018
... an incorrect claim code. Because the reprogramming event was unsuccessful, the transactions were reopened in IVH. To resolve the issue, dealers should retrieve the original WCC and re-use the labor operation on transactions with missing WCC. Or, if the...
PRA Reminder - 10/24/2018
... for select components is currently launching across the US. The affected components and labor operations that are restricted and require prior approval are wheel replacements (8060400), exterior mirror assemblies (2050220), and all interior seat cushion...
Product Quality Center - 07/23/2018
Dealers that are required to contact the PQC prior to replacing an engine or transmission assembly are now able to open the case via Dealer Case Management system. After logging in, go to the Technical Assistance tab and click on the new PQC Case button...
Reject of the Month - 07/23/2018
... date was either missing or inaccurate. Technician time documentation that preceded the job card open date/time. For example, the subject job card was opened on 1/25/2018 at 8:52 am with the first time punch on 1/25/2018 at 8:02 am. While this may simply...
Buick Regal SD Cards - 09/25/2018
... with navigation radio (RPO IOT), with late build dates, use a SD card for navigation system operation. The SD card is shipped in the accessory bag that is shipped with the vehicle. Since the card is shipped loose in the bag, it is easily overlooked....
Pre-Repair Authorization - 09/25/2018
... identified and brought to the supplier’s attention for resolution. Job cards that are opened on or after October 1, 2018, with wheel (labor operation 8060400), exterior mirror assembly (labor operation 2050220), or interior seat cushion cover...
Reject of the Month - Error code 066 - 09/25/2018
... repairing technician found a bulletin that addressed the concern of the GPS system not reading properly. Bulletin 16NA219 addresses an inoperative GPS, red line across GPS indicator, or the location is stuck in Warren, Michigan. The bulletin only applies...
... Museum are planning to restore three of the eight Chevrolet Corvettes damaged by a sinkhole that opened under the Bowling Green, KY, museum last February. A 2009 Corvette ZR1 prototype (The Blue Devil), a white 1992 Corvette (the one millionth Corvette...
Warranty Parts Expediting - 08/05/2014
... reduce comebacks by repairing the concern at the initial service visit. The program allows for two options; to purchase a part from a neighboring service agent or from a local Parts Distribution Center, or to initiate express shipping to get the part...
PQC Contact Dealers - 08/05/2014
... 02-07-30-029. GM reviews dealer progress on a six-month basis, based on attainment of Fixed Operations Metrics. ...
December 2014 Recall Update - 11/25/2014
... with the first phase involving the Cadillac ATS. All other involved vehicles are to remain on stop delivery until notice is received. Some of the involved vehicles may exhibit a condition in which the front outboard lap belt pretensioner cables retract,...
Corvette Z51 and Z06 - 12/19/2014
... to be changed immediately after the break-in period, which occurs after the first 500 miles of operation. Once the break-in oil change is performed and the OLM system is reset, customers should follow the OLM system for all future oil change needs. Additionally,...
Recalls - 12/19/2014
... in 2013 and 18 million in 2009. Recalls cost automakers billions of dollars and have cost some top executives their jobs. Recalls also provide the dealer with the opportunity for increased traffic as well as a chance to put their best foot forward with...
June 2014 Recall Update - 06/06/2014
... half shaft part numbers, a note statement at the beginning of the service procedure, and a labour code for floor plan. The recall applies to certain 2013-2014 Chevrolet Cruze vehicles equipped with a 1.4L turbo engine. Dealers are to inspect and, if...
Increase In Sales - 05/09/2014
... new vehicle. GM is now allowing those customers to qualify for employee pricing. GM has the opportunity to increase its US market share by 1 percentage point if dealers could make a sale with the 2 percent of the customers receiving recall not...
Warranty Parts Center - 06/06/2014
In early May of this year, my local Warranty Administrator's Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope...
Authorization Codes - 01/10/2014
... the + sign to the left of your dealership's name.Select the print icon in the upper right to open the report for easier viewing. The report has the following columns:Approver types listed will include the service agent's Warranty Support Center representative...
Chevrolet Courtesy Transportation Program - 12/09/2013
... miles include only rental, loaner, and customer test drive miles that are properly recorded on the rental log. No other miles count towards the qualified mile minimums that are required under the program. Customer test drive is a new feature in the program...
Policy Decisions - 02/27/2014
... to Executing, to Completed. Once the search status is Completed, click on the Completed link to open the Transaction Search Results screen. The Transaction Search Results screen allows the user to view the results of their Transaction Search, in...
Variable Diagnostic Time - 05/22/2018
Diagnostic time is published in the Labor Time Guide with specific labor operations. Where variable times are listed (e.g. 0.0 – 0.3 hr), or the allowance states that up to the published time may be claimed, the time claimed must be based on actual...
Grocery Delivery Pilot - 07/23/2018
... ordering system and Nuro’s app. Kroger states that customers will be given an access code to open the Nuro vehicle’s doors upon arrival at their home. Announcement of the pilot market is anticipated in the near future....
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
The Product Field Action Vehicle Report (CAM-03) form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form...
Virtual Reality - 05/22/2018
While the Cadillac XT4 compact premium crossover isn’t available yet, dealership salespeople are able to assist future buyers through the brand’s virtual reality project. The project gives customers the option to test features such as exterior...
Upcoming Changes - 04/23/2018
... where the current diagnostic time of up to 0.3 hour for certain electrical and trouble code labor operations is not sufficient to properly diagnose a concern. To address this issue, diagnostic time will move to a straight time process where the technician...
PAC Courtesy Transportation - 04/23/2018
... varies depending on the investigative outcome. Bulletin 13-00-89-010 contains the specific labor operation and details for the rental scenarios. ...
Paid Transaction Audit - 07/23/2018
... an incorrect claim code. Because the reprogramming event was unsuccessful, the transactions were reopened in IVH. To resolve the issue, dealers should retrieve the original WCC and re-use the labor operation on transactions with missing WCC. Or, if the...
PRA Reminder - 10/24/2018
... for select components is currently launching across the US. The affected components and labor operations that are restricted and require prior approval are wheel replacements (8060400), exterior mirror assemblies (2050220), and all interior seat cushion...
Product Quality Center - 07/23/2018
Dealers that are required to contact the PQC prior to replacing an engine or transmission assembly are now able to open the case via Dealer Case Management system. After logging in, go to the Technical Assistance tab and click on the new PQC Case button...
Reject of the Month - 07/23/2018
... date was either missing or inaccurate. Technician time documentation that preceded the job card open date/time. For example, the subject job card was opened on 1/25/2018 at 8:52 am with the first time punch on 1/25/2018 at 8:02 am. While this may simply...
Buick Regal SD Cards - 09/25/2018
... with navigation radio (RPO IOT), with late build dates, use a SD card for navigation system operation. The SD card is shipped in the accessory bag that is shipped with the vehicle. Since the card is shipped loose in the bag, it is easily overlooked....
Pre-Repair Authorization - 09/25/2018
... identified and brought to the supplier’s attention for resolution. Job cards that are opened on or after October 1, 2018, with wheel (labor operation 8060400), exterior mirror assembly (labor operation 2050220), or interior seat cushion cover...
Reject of the Month - Error code 066 - 09/25/2018
... repairing technician found a bulletin that addressed the concern of the GPS system not reading properly. Bulletin 16NA219 addresses an inoperative GPS, red line across GPS indicator, or the location is stuck in Warren, Michigan. The bulletin only applies...
GlobalConnect Shortcuts - 08/20/2018
Shortcuts appear on the right side of the GlobalConnect home page. Your top 15 custom selected applications will appear in this panel. To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the...
2019 Emissions - 08/20/2018
... are required to meet California emission requirements. These vehicles are ordered/produced with option code NE1. ...
Straight Time Authorization - 10/23/2018
Straight time labor operations require service management authorization prior to the first transaction submission. Because service management is responsible for the reasonableness of straight time requested, job card authorization would take place once...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
... block, starter, numerous gaskets, clamps, pipes, bolts, clamp, driveline support assembly, and propeller shaft hub clamp. The technician also topped off fluids after engine installation. The warranty administrator submitted the transaction with labor...
Dealer empowerment program - 10/24/2018
... is a result of an out of warranty situation or a non-warrantable failure. Familiarity with the proper tools and their usage is imperative to customer satisfaction and loyalty, and transaction acceptance. The following terms are associated with the dealer...
Variable Diagnostic Time Explained - 09/25/2018
The electrical diagnostic time that is allowed on over 1,100 labor operations increased from up to 0.3 to 1.0 on July 1st, 2018. With this change came the requirement that diagnostic time must now be clocked separately. When it was initially announced,...
Warranty Claim Code - 09/25/2018
... with the transaction submission. Entry of an invalid WCC will result in the transaction being re-opened and possibly debited. The warranty claim code is system generated and is unique to the module and vehicle being programmed. ...
Global Warranty Management - 09/25/2018
Diagnostic Time Quick Tips: Not all claims submitted with labor operations that allow diagnostic time will require the full 1.0 hour of diagnostic time. Only submit up to the amount of time that the technician has punched for diagnostic time. For...
Reject of the Month - Error code 903 - 11/29/2018
... cycles to confirm that fluid flush corrected the condition. The bulletin specific labor operation allowed for flushing and draining fluids for the transmission shake and/or shudder condition. The bulletin allowed for both Mobil 1 Synthetic LV ATF...
Driver Distractions - 10/23/2017
... road and hands off the wheel for dangerously long periods of time. Automakers are including more options allowing drivers to use social media, email, and text. Some vehicles may have as many as 50 buttons on the steering wheel and dashboard. ...
Enclave Action Center - 10/23/2017
... is critical for quick resolution of any product concerns, including fit and finish, performance, operation, and customer expectations of that vehicle. It is important that warranty claims are properly submitted and processed as GM will be reviewing all...
DMA Pre-Approval Form Update! - 10/23/2017
... the complete, correct number of rental days with the daily activity tracker comments, labor operation and time, total repair cost, and job card open/close dates. Select the Policy Related checkbox on the DMA Pre-Approval form when the decision has been...
Policy Evaluation Tool Update! - 10/23/2017
... the VIN and obtain PET usage history. If history is available for the VIN, it’s viewed in a pop up box that provides the option of viewing the dealership history on the VIN or click on the OK button within the pop up message to run the policy ...
OnStar - 09/27/2017
... related calls were received during Hurricane Irma. Connected vehicle and Wi-Fi hotspot provided people with the ability to go to their vehicles with their laptop and maintain contact with family and friends. OnStar has four North American call centers...
Wiring Repair Data Entry - 12/21/2017
When a wiring labor operation requires entry of the document ID and grid location, the proper data entry format is as follows: 1234567 A2. With 1234567 representing the document ID and A2 representing the grid location.
SAASR Page Two - Transaction Analysis - 08/21/2017
... analytics reporting are excluded (customer enthusiasm, policy, recalls, and goodwill labor operations). ...
Job Aids - 11/21/2017
Enter the search term “Warranty Processing Job Aids” in the search bar at the top of the GlobalConnect home page to view the latest warranty processing job aids. To view the job aid, double click on the PDF icon. It may be necessary to click...
Wiring Repairs - 11/21/2017
... must be entered in the labor dependency field of the transaction when an electrical labor operation is submitted. ...
Reject of the Month - 11/21/2017
... wheel angle sensor reset and learn was performed with the scan tool. The technician noted the appropriate labor operation, 9102008, for the repair on the shop copy of the job card. The warranty administrator reviewed the job card, noting the failed...
BOGO ACDelco Advantage Wiper Blade Promo - 11/21/2017
... claims for reimbursement. Transactions are submitted in GWM with transaction type ZSSP, labor operation 0601071, dealer cost of a part in the net item field, and the part number in the comments field. The customer is responsible for paying the dealer’s...
Recall Completion - 02/20/2018
Implement a process at your dealership for both new and used vehicle inventory to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer...
Mixed Materials Strategy - 02/20/2018
GM’s mixed materials strategy includes optimizing every component for mass, durability, safety, and function. The majority of the weight savings on the fourth generation Silverado comes from the pickup’s frame and body. All exterior swing...
GM Authorization - 02/20/2018
... the vehicle and the repair performed. 5. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation number and the selected failed part. The wrong labor operation, or the incorrect failed...
Redline - 03/21/2017
... with red hash marks and blacked-out nameplates, Chevy logos, and grilles. Models with Redline options will include the Malibu LT, Traverse Premier, and Silverado Double Cab LT Z71. The Redline special edition debuted in 2015 at the SEMA show in Las ...
Error Code 068 - 03/21/2017
... to the WSC for review/payment. Address the error message by selecting or documenting the appropriate causal part, and/or correcting the labor operation so that it corresponds with the correct causal part. In some cases, it may be necessary to contact...
Shortcuts appear on the right side of the GlobalConnect home page. Your top 15 custom selected applications will appear in this panel. To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the...
2019 Emissions - 08/20/2018
... are required to meet California emission requirements. These vehicles are ordered/produced with option code NE1. ...
Straight Time Authorization - 10/23/2018
Straight time labor operations require service management authorization prior to the first transaction submission. Because service management is responsible for the reasonableness of straight time requested, job card authorization would take place once...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
... block, starter, numerous gaskets, clamps, pipes, bolts, clamp, driveline support assembly, and propeller shaft hub clamp. The technician also topped off fluids after engine installation. The warranty administrator submitted the transaction with labor...
Dealer empowerment program - 10/24/2018
... is a result of an out of warranty situation or a non-warrantable failure. Familiarity with the proper tools and their usage is imperative to customer satisfaction and loyalty, and transaction acceptance. The following terms are associated with the dealer...
Variable Diagnostic Time Explained - 09/25/2018
The electrical diagnostic time that is allowed on over 1,100 labor operations increased from up to 0.3 to 1.0 on July 1st, 2018. With this change came the requirement that diagnostic time must now be clocked separately. When it was initially announced,...
Warranty Claim Code - 09/25/2018
... with the transaction submission. Entry of an invalid WCC will result in the transaction being re-opened and possibly debited. The warranty claim code is system generated and is unique to the module and vehicle being programmed. ...
Global Warranty Management - 09/25/2018
Diagnostic Time Quick Tips: Not all claims submitted with labor operations that allow diagnostic time will require the full 1.0 hour of diagnostic time. Only submit up to the amount of time that the technician has punched for diagnostic time. For...
Reject of the Month - Error code 903 - 11/29/2018
... cycles to confirm that fluid flush corrected the condition. The bulletin specific labor operation allowed for flushing and draining fluids for the transmission shake and/or shudder condition. The bulletin allowed for both Mobil 1 Synthetic LV ATF...
Driver Distractions - 10/23/2017
... road and hands off the wheel for dangerously long periods of time. Automakers are including more options allowing drivers to use social media, email, and text. Some vehicles may have as many as 50 buttons on the steering wheel and dashboard. ...
Enclave Action Center - 10/23/2017
... is critical for quick resolution of any product concerns, including fit and finish, performance, operation, and customer expectations of that vehicle. It is important that warranty claims are properly submitted and processed as GM will be reviewing all...
DMA Pre-Approval Form Update! - 10/23/2017
... the complete, correct number of rental days with the daily activity tracker comments, labor operation and time, total repair cost, and job card open/close dates. Select the Policy Related checkbox on the DMA Pre-Approval form when the decision has been...
Policy Evaluation Tool Update! - 10/23/2017
... the VIN and obtain PET usage history. If history is available for the VIN, it’s viewed in a pop up box that provides the option of viewing the dealership history on the VIN or click on the OK button within the pop up message to run the policy ...
OnStar - 09/27/2017
... related calls were received during Hurricane Irma. Connected vehicle and Wi-Fi hotspot provided people with the ability to go to their vehicles with their laptop and maintain contact with family and friends. OnStar has four North American call centers...
Wiring Repair Data Entry - 12/21/2017
When a wiring labor operation requires entry of the document ID and grid location, the proper data entry format is as follows: 1234567 A2. With 1234567 representing the document ID and A2 representing the grid location.
SAASR Page Two - Transaction Analysis - 08/21/2017
... analytics reporting are excluded (customer enthusiasm, policy, recalls, and goodwill labor operations). ...
Job Aids - 11/21/2017
Enter the search term “Warranty Processing Job Aids” in the search bar at the top of the GlobalConnect home page to view the latest warranty processing job aids. To view the job aid, double click on the PDF icon. It may be necessary to click...
Wiring Repairs - 11/21/2017
... must be entered in the labor dependency field of the transaction when an electrical labor operation is submitted. ...
Reject of the Month - 11/21/2017
... wheel angle sensor reset and learn was performed with the scan tool. The technician noted the appropriate labor operation, 9102008, for the repair on the shop copy of the job card. The warranty administrator reviewed the job card, noting the failed...
BOGO ACDelco Advantage Wiper Blade Promo - 11/21/2017
... claims for reimbursement. Transactions are submitted in GWM with transaction type ZSSP, labor operation 0601071, dealer cost of a part in the net item field, and the part number in the comments field. The customer is responsible for paying the dealer’s...
Recall Completion - 02/20/2018
Implement a process at your dealership for both new and used vehicle inventory to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer...
Mixed Materials Strategy - 02/20/2018
GM’s mixed materials strategy includes optimizing every component for mass, durability, safety, and function. The majority of the weight savings on the fourth generation Silverado comes from the pickup’s frame and body. All exterior swing...
GM Authorization - 02/20/2018
... the vehicle and the repair performed. 5. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation number and the selected failed part. The wrong labor operation, or the incorrect failed...
Redline - 03/21/2017
... with red hash marks and blacked-out nameplates, Chevy logos, and grilles. Models with Redline options will include the Malibu LT, Traverse Premier, and Silverado Double Cab LT Z71. The Redline special edition debuted in 2015 at the SEMA show in Las ...
Error Code 068 - 03/21/2017
... to the WSC for review/payment. Address the error message by selecting or documenting the appropriate causal part, and/or correcting the labor operation so that it corresponds with the correct causal part. In some cases, it may be necessary to contact...
Recall Completion Reminder - 02/17/2017
... process at the dealership includes a check of the Required Field Actions section on IVH. If any open field actions are identified, the required repairs must be performed prior to sale or delivery. ...
Autonomous Bolt - 01/23/2017
... that could pose significant challenges to sensors and cameras that allow the vehicles to operate on their own. ...
Customer Advisory Letter 16098 - 01/23/2017
... necessary, is warrantable within the 5/50,000 Emissions Control Systems Warranty using the labor operation for the CNG Fuel Feed Hose Replacement....
Safety Recall 15822C - 02/17/2017
... tensioner assembly. The previous version (15822B) instructed dealers to enlarge the side shield opening. Ensure that the correct repair procedure is being performed....
Repair Shop Distrust - 12/21/2016
A survey conducted by AAA found that two of three US drivers distrust auto repair shops, including independent operations, chain stores, and dealership service departments. The four main reasons for the distrust included: recommending unnecessary services,...
PQC Restrictions - 12/21/2016
... transmission, or transfer case assembly replacement. To view your store’s restricted labor operations, if any, go to the Service Agent Profile in the Analyze Warranty section of GWM and view the “Items Not Allowed” tab. ...
Vibration Analysis - 06/19/2017
... Suburban and Tahoe, and GMC Yukon vehicles. The bulletin also provides recommendations for proper diagnosis, correction, and repair verification. There are several unique labor operations contained within the bulletin, including performing a pico scope...
Rust Through Perforation Repairs - 06/19/2017
All labor time required to complete the repair for specific corrosion perforation repair operations should be submitted as straight time in the Base Labor Hours field of the warranty transaction. The time submitted should include all time required to...
Pyramid Repairs - 04/17/2017
A pyramid repair is defined as the same or potentially similar repair (i.e. labor operations in the same repair group) on the same VIN, on the same job card (GWM User Manual). Management must authorize pyramid repairs with authorization code R prior to...
Warranty Trend Analysis - 04/17/2017
... provides a warranty transaction search tool Before beginning a Transaction Search, update User Options in GWM so only the desired data is displayed on the Transaction Search Results page. To customize the search, select the User Options tab and...
Reject of the Month - 04/17/2017
... that was submitted and accepted for the performance of the recall. Only in a few instances were copies of IVH attached to the job card to support the repair performed. None of the rejected recall transactions contained an attached copy of IVH. The...
Rental Policies - 10/26/2016
... Empowerment portal. To access the request, select the service department link in GlobalConnect and open the Dealer Aftersales application. Complete the Claim Pre-Approval Request and send to your DMA.If approved, the transaction will require GM authorization...
Towing - 10/26/2016
... and will also require entering the invoice number and the miles the vehicle was towed. Attach a copy of the tow bill to the job card as supporting documentation. GM's Roadside Assistance is another towing option and is the preferred method of towing...
Return/Reimbursement of Customer Owned Media - 11/29/2016
... in a reasonable amount of time, the dealer may reimburse the customer for the cost of the property. The bulletin has been updated to reflect an updated transaction submission procedure. A transaction for reimbursement is submitted using labor operation...
December 2016 Recall Update - 11/29/2016
... subsequently refuses completion of the recall, the dealer may submit a ZREG transaction with labor operation 6410070. Claim the applicable labor time from the LTG, with the applicable part and part handling allowance. Submit the transaction as Customer...
Field Action Information App - 08/23/2016
... Field Action data. Reports available within this app include: Campaign Initiation Detail Reports, Open Vehicle Reports, Campaign Performance Reports, and Dealer Performance Reports. ...
New Service Management Authorization Matrix - 10/26/2016
Service Policy & Procedures Article 3.2.13 and the Required Operating Procedures bulletin 04-00-89-015N have been revised to include a new Service Management Authorization Matrix. The new matrix has an effective date of October 1, 2016. To best view...
Administrative Allowance - 10/26/2016
... that previously paid 0.3 labor hours now allow $25. Sublet: For sublet repairs, if the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in...
Test Drive Offer - 07/28/2016
... to $35 for the complimentary oil change. Dealers submit a transaction for the service using labor operation 0600851, miscellaneous net item amount $35, transaction type ZSSP, and complaint code 0090. The offer is redeemable at participating GMC dealerships...
Electronic Exchange Components - 07/28/2016
... removed from the transaction. Claims for electronic exchange components are submitted with the appropriate labor operation from the LTG. The dealer may claim up to 0.2 hours administrative time for processing the exchange, as well as up to $25 in the...
Reject of the Month - Error code 232 - 08/23/2016
... found that the water pump required replacement. The transaction was submitted with labor operation 9900007. Two months later, the vehicle was back in the service department with a water pump leak concern. The technician diagnosed the leaking water...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... program or within the 12 month parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin. Finally, if a customer's vehicle is experiencing the same condition that is the subject of a special...
M1 Concourse - 08/23/2016
The M1 Concourse is, "a place where people can enjoy their passion for all things automotive and motorsports." The Concourse is located on Woodward Avenue, America's first highway (M1), as well as the location of the world's biggest car celebration, the...
Bolt EV - 09/27/2016
... plenty of range, cargo space, technology, and safety features. The Chevrolet team took pride in optimizing every aspect of the vehicle, with its impressive range and ride dynamics. ...
Wipers Inoperative - 05/24/2016
Bulletin 16-NA-144 has been released to address an issue with inoperative windshield wipers on some 2010-2016 Chevrolet Equinox and GMC Terrain vehicles. The issue may be caused by the wiper transmission linkage separating due to corrosion at the ball...
... process at the dealership includes a check of the Required Field Actions section on IVH. If any open field actions are identified, the required repairs must be performed prior to sale or delivery. ...
Autonomous Bolt - 01/23/2017
... that could pose significant challenges to sensors and cameras that allow the vehicles to operate on their own. ...
Customer Advisory Letter 16098 - 01/23/2017
... necessary, is warrantable within the 5/50,000 Emissions Control Systems Warranty using the labor operation for the CNG Fuel Feed Hose Replacement....
Safety Recall 15822C - 02/17/2017
... tensioner assembly. The previous version (15822B) instructed dealers to enlarge the side shield opening. Ensure that the correct repair procedure is being performed....
Repair Shop Distrust - 12/21/2016
A survey conducted by AAA found that two of three US drivers distrust auto repair shops, including independent operations, chain stores, and dealership service departments. The four main reasons for the distrust included: recommending unnecessary services,...
PQC Restrictions - 12/21/2016
... transmission, or transfer case assembly replacement. To view your store’s restricted labor operations, if any, go to the Service Agent Profile in the Analyze Warranty section of GWM and view the “Items Not Allowed” tab. ...
Vibration Analysis - 06/19/2017
... Suburban and Tahoe, and GMC Yukon vehicles. The bulletin also provides recommendations for proper diagnosis, correction, and repair verification. There are several unique labor operations contained within the bulletin, including performing a pico scope...
Rust Through Perforation Repairs - 06/19/2017
All labor time required to complete the repair for specific corrosion perforation repair operations should be submitted as straight time in the Base Labor Hours field of the warranty transaction. The time submitted should include all time required to...
Pyramid Repairs - 04/17/2017
A pyramid repair is defined as the same or potentially similar repair (i.e. labor operations in the same repair group) on the same VIN, on the same job card (GWM User Manual). Management must authorize pyramid repairs with authorization code R prior to...
Warranty Trend Analysis - 04/17/2017
... provides a warranty transaction search tool Before beginning a Transaction Search, update User Options in GWM so only the desired data is displayed on the Transaction Search Results page. To customize the search, select the User Options tab and...
Reject of the Month - 04/17/2017
... that was submitted and accepted for the performance of the recall. Only in a few instances were copies of IVH attached to the job card to support the repair performed. None of the rejected recall transactions contained an attached copy of IVH. The...
Rental Policies - 10/26/2016
... Empowerment portal. To access the request, select the service department link in GlobalConnect and open the Dealer Aftersales application. Complete the Claim Pre-Approval Request and send to your DMA.If approved, the transaction will require GM authorization...
Towing - 10/26/2016
... and will also require entering the invoice number and the miles the vehicle was towed. Attach a copy of the tow bill to the job card as supporting documentation. GM's Roadside Assistance is another towing option and is the preferred method of towing...
Return/Reimbursement of Customer Owned Media - 11/29/2016
... in a reasonable amount of time, the dealer may reimburse the customer for the cost of the property. The bulletin has been updated to reflect an updated transaction submission procedure. A transaction for reimbursement is submitted using labor operation...
December 2016 Recall Update - 11/29/2016
... subsequently refuses completion of the recall, the dealer may submit a ZREG transaction with labor operation 6410070. Claim the applicable labor time from the LTG, with the applicable part and part handling allowance. Submit the transaction as Customer...
Field Action Information App - 08/23/2016
... Field Action data. Reports available within this app include: Campaign Initiation Detail Reports, Open Vehicle Reports, Campaign Performance Reports, and Dealer Performance Reports. ...
New Service Management Authorization Matrix - 10/26/2016
Service Policy & Procedures Article 3.2.13 and the Required Operating Procedures bulletin 04-00-89-015N have been revised to include a new Service Management Authorization Matrix. The new matrix has an effective date of October 1, 2016. To best view...
Administrative Allowance - 10/26/2016
... that previously paid 0.3 labor hours now allow $25. Sublet: For sublet repairs, if the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in...
Test Drive Offer - 07/28/2016
... to $35 for the complimentary oil change. Dealers submit a transaction for the service using labor operation 0600851, miscellaneous net item amount $35, transaction type ZSSP, and complaint code 0090. The offer is redeemable at participating GMC dealerships...
Electronic Exchange Components - 07/28/2016
... removed from the transaction. Claims for electronic exchange components are submitted with the appropriate labor operation from the LTG. The dealer may claim up to 0.2 hours administrative time for processing the exchange, as well as up to $25 in the...
Reject of the Month - Error code 232 - 08/23/2016
... found that the water pump required replacement. The transaction was submitted with labor operation 9900007. Two months later, the vehicle was back in the service department with a water pump leak concern. The technician diagnosed the leaking water...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... program or within the 12 month parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin. Finally, if a customer's vehicle is experiencing the same condition that is the subject of a special...
M1 Concourse - 08/23/2016
The M1 Concourse is, "a place where people can enjoy their passion for all things automotive and motorsports." The Concourse is located on Woodward Avenue, America's first highway (M1), as well as the location of the world's biggest car celebration, the...
Bolt EV - 09/27/2016
... plenty of range, cargo space, technology, and safety features. The Chevrolet team took pride in optimizing every aspect of the vehicle, with its impressive range and ride dynamics. ...
Wipers Inoperative - 05/24/2016
Bulletin 16-NA-144 has been released to address an issue with inoperative windshield wipers on some 2010-2016 Chevrolet Equinox and GMC Terrain vehicles. The issue may be caused by the wiper transmission linkage separating due to corrosion at the ball...
Assembly Restrictions - 05/24/2016
... applicable to the PQC program will remain in effect until December 31, 2016. Restricted labor operations are indicated in the Analyze Warranty section of GWM. Select the "Items Not Allowed" tab from the Service Agent Profile. ...
Other Labor Hours - 04/28/2016
... time punches are required on the technician's time ticket for the OLH time claimed on each labor operation with OLH. The technician must record the reason for OLH on the job card; including detail failure and steps taken to facilitate repairs.The...
Variable Diagnostic Time - 04/28/2016
Certain labor operations may list a variable diagnostic time allowance that is submitted as an Add Time. The actual amount of variable time claimed must be submitted in the Diagnosis Time labor field. Technician comments and the steps taken to perform...
Reject of the Month - 04/28/2016
... charged out on the job card line. The carrier was selected as the failed component with the labor operation and for the differential carrier replacement. The transaction was submitted with 5.8 hours OLH, with authorization code E and authorization...
Verifying The Repair Process - 04/28/2016
... Labor Time Guide link in SI after entering the VIN or selecting the year, make, model from the drop down boxes and clicking next. In the keyword search field, enter either a broad search term to obtain more results or a narrow search term to obtain fewer...
Re: - 11/24/2014
The "added operation" terminology requirement was contained within the January 2014 edition of the Required Operating Procedures bulletin (04-00-89-015G). The latest release of the bulletin 04-00-89-015H & P&P Article 3.2.12 state the following: Any...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
You are not alone. Especially these key inserts, with the different recall numbers and then different labor ops,depending on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN...
Canada 2 year Scheduled LOF Maintenance - 01/23/2014
Has anyone tried to process these.Mine rejected with the labor operation 0600753.Which i got from the selling dealer of the vehicle involved.I processed it the same as a silverado woit the price in net it rejected. We are checking with our DMA.
Re: Canada 2 year Scheduled LOF Maintenance - 01/23/2014
The 2014 Chevrolet Maintenance Program Guidelines list the following: LABOR OPERATION CODE: 0600723 DESCRIPTION: Chevrolet 2-Year Maintenance TRANSACTION TYPE: ZREG NET ITEM: Misc. Unable to locate any documents with op code 0600753. What was the...
Recall 13426 - 03/18/2014
... Now that the recall has came out, when you pull the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? ...
GMC 2 Year Scheduled Maintenance - 09/27/2013
Can anyone help me with Labor Ops. Cannont find the message. Thanks James!
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
[quote] conny: GMC Prograde protection labor op 0600683 for 35.00 [/quote] That's not it.. This is for 2014 GMC's. SI shows the Chevy maintenance plan but GMC. Our GM rep is here now and he is trying to find it to
Re: GM accounting manual? - 10/16/2013
http://gm.acctmanual.com/ You can also get their from the operating report in GMDBIT if you click on an account, it takes you to the page that explains that account.
Re: GMPP SmartCare - Repeat Repair - 10/17/2013
Probably your best option would be to contact GMPP at 800-631-5590. They should be able to help you with it. We don't do much GMPP so I haven't run into this myself.
Re: What Would You Do - 07/15 - 09/02/2015
This transaction was ultimately processed and paid with the closest to labor operation for the starter. Kristen / jlwarranty
Re: 2016 Corvette Accessories - 08/10/2015
... Go into LTG, put the VIN in and then go to General Info>PDI>Dealer Installed-Factory Invoiced Options. If those codes aren't listed, you probably aren't getting any extra labor for them because, as I was told, the base time is higher. When our codes...
Re: PDI EXTRAS? - 07/22/2015
... (3 ounces, 1 gallon, 1/2 gallon, for example) may be claimed with transaction type ZPDI with labor operation 0590052. The amount is entered in the miscellaneous net item field of the transaction. Kristen ...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... the 3/36 unless it was a trade in and sold as CPO vehicle then you would need to use the CPO labor op. The Extended Protection should have nothing to do with the maintenance labor op. The new extended protection sold through GM is not submitted as a...
NEW GLOBAL - 07/16/2015
... is not going to carry over to the new site! Also, the only manual they have is the P/P. Both people I spoke to are not getting what I'm saying. Right now, when you click on P/P you are at the GM dealerships polices, procedures and guides. There are...
What Would You Do - 07/15 - 06/30/2015
... wire. The warranty administrator routed the transaction with the wire-to-wire repair labor operation, with OLH to remove and reinstall the transmission to access the starter wiring. The claim was returned by the WSC agent on two occasions for a valid...
ACCESSORY INSTALLS - 02/10/2015
... order without any cost or quantity. I've read previous posts that say that just using the labor op without the part number will generate a part number on it's own when you submit it; and then if I watch the video training on JL it says that the part...
Re: CAM-02 Report - 12/22/2015
I downloaded the form and keep it in my download file. When I need to fill it out, I open it from there. I did have to "enable editing" from the top of the screen I believe, after I downloaded it. Have you got it working? You can always print it and...
Re: What Would You Do - 10/15 - 01/29/2016
The warranty administrator submitted this transaction as recommended by the GM representative. The corrosion labor operations were submitted and paid, as well as the reduced rental expense. Kristen / jlwarranty
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
... etc.), parts are correct and net items are listed correctly. It also checks to make sure the labor op, complaint and failure codes are valid. Once you go through the line it will then change to 'VALIDATED' and be ready to submit. --So no, there's...
Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
... Visit: If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From the GWM User Manual,Prepare & Submit...
... applicable to the PQC program will remain in effect until December 31, 2016. Restricted labor operations are indicated in the Analyze Warranty section of GWM. Select the "Items Not Allowed" tab from the Service Agent Profile. ...
Other Labor Hours - 04/28/2016
... time punches are required on the technician's time ticket for the OLH time claimed on each labor operation with OLH. The technician must record the reason for OLH on the job card; including detail failure and steps taken to facilitate repairs.The...
Variable Diagnostic Time - 04/28/2016
Certain labor operations may list a variable diagnostic time allowance that is submitted as an Add Time. The actual amount of variable time claimed must be submitted in the Diagnosis Time labor field. Technician comments and the steps taken to perform...
Reject of the Month - 04/28/2016
... charged out on the job card line. The carrier was selected as the failed component with the labor operation and for the differential carrier replacement. The transaction was submitted with 5.8 hours OLH, with authorization code E and authorization...
Verifying The Repair Process - 04/28/2016
... Labor Time Guide link in SI after entering the VIN or selecting the year, make, model from the drop down boxes and clicking next. In the keyword search field, enter either a broad search term to obtain more results or a narrow search term to obtain fewer...
Re: - 11/24/2014
The "added operation" terminology requirement was contained within the January 2014 edition of the Required Operating Procedures bulletin (04-00-89-015G). The latest release of the bulletin 04-00-89-015H & P&P Article 3.2.12 state the following: Any...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
You are not alone. Especially these key inserts, with the different recall numbers and then different labor ops,depending on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN...
Canada 2 year Scheduled LOF Maintenance - 01/23/2014
Has anyone tried to process these.Mine rejected with the labor operation 0600753.Which i got from the selling dealer of the vehicle involved.I processed it the same as a silverado woit the price in net it rejected. We are checking with our DMA.
Re: Canada 2 year Scheduled LOF Maintenance - 01/23/2014
The 2014 Chevrolet Maintenance Program Guidelines list the following: LABOR OPERATION CODE: 0600723 DESCRIPTION: Chevrolet 2-Year Maintenance TRANSACTION TYPE: ZREG NET ITEM: Misc. Unable to locate any documents with op code 0600753. What was the...
Recall 13426 - 03/18/2014
... Now that the recall has came out, when you pull the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? ...
GMC 2 Year Scheduled Maintenance - 09/27/2013
Can anyone help me with Labor Ops. Cannont find the message. Thanks James!
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
[quote] conny: GMC Prograde protection labor op 0600683 for 35.00 [/quote] That's not it.. This is for 2014 GMC's. SI shows the Chevy maintenance plan but GMC. Our GM rep is here now and he is trying to find it to
Re: GM accounting manual? - 10/16/2013
http://gm.acctmanual.com/ You can also get their from the operating report in GMDBIT if you click on an account, it takes you to the page that explains that account.
Re: GMPP SmartCare - Repeat Repair - 10/17/2013
Probably your best option would be to contact GMPP at 800-631-5590. They should be able to help you with it. We don't do much GMPP so I haven't run into this myself.
Re: What Would You Do - 07/15 - 09/02/2015
This transaction was ultimately processed and paid with the closest to labor operation for the starter. Kristen / jlwarranty
Re: 2016 Corvette Accessories - 08/10/2015
... Go into LTG, put the VIN in and then go to General Info>PDI>Dealer Installed-Factory Invoiced Options. If those codes aren't listed, you probably aren't getting any extra labor for them because, as I was told, the base time is higher. When our codes...
Re: PDI EXTRAS? - 07/22/2015
... (3 ounces, 1 gallon, 1/2 gallon, for example) may be claimed with transaction type ZPDI with labor operation 0590052. The amount is entered in the miscellaneous net item field of the transaction. Kristen ...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... the 3/36 unless it was a trade in and sold as CPO vehicle then you would need to use the CPO labor op. The Extended Protection should have nothing to do with the maintenance labor op. The new extended protection sold through GM is not submitted as a...
NEW GLOBAL - 07/16/2015
... is not going to carry over to the new site! Also, the only manual they have is the P/P. Both people I spoke to are not getting what I'm saying. Right now, when you click on P/P you are at the GM dealerships polices, procedures and guides. There are...
What Would You Do - 07/15 - 06/30/2015
... wire. The warranty administrator routed the transaction with the wire-to-wire repair labor operation, with OLH to remove and reinstall the transmission to access the starter wiring. The claim was returned by the WSC agent on two occasions for a valid...
ACCESSORY INSTALLS - 02/10/2015
... order without any cost or quantity. I've read previous posts that say that just using the labor op without the part number will generate a part number on it's own when you submit it; and then if I watch the video training on JL it says that the part...
Re: CAM-02 Report - 12/22/2015
I downloaded the form and keep it in my download file. When I need to fill it out, I open it from there. I did have to "enable editing" from the top of the screen I believe, after I downloaded it. Have you got it working? You can always print it and...
Re: What Would You Do - 10/15 - 01/29/2016
The warranty administrator submitted this transaction as recommended by the GM representative. The corrosion labor operations were submitted and paid, as well as the reduced rental expense. Kristen / jlwarranty
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
... etc.), parts are correct and net items are listed correctly. It also checks to make sure the labor op, complaint and failure codes are valid. Once you go through the line it will then change to 'VALIDATED' and be ready to submit. --So no, there's...
Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
... Visit: If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From the GWM User Manual,Prepare & Submit...
What Would You Do - 10/15 - 10/23/2015
... received the claim and determined that the cause of failure was the transmission; the appropriate transmission replacement labor operation was applied to the transaction. Because the vehicle was originally diagnosed with a valve body concern, there will...
Re: DMA PRE-APPROVAL - 10/15/2015
... front to rear. A 2014 Silverado with 9,400 miles. The first bulletin was published with a labor op with A/T for the time allowance. After we finished the truck the bulletin was revised with 7.0 hours for the job. Our vehicle was extreme and we had...
Diagnostic time with no repair - 02/28/2016
... but no problem was found. No repair was needed. I need to claim more then just the CCND labor op of .3 Thanks, Carol...
What Would You Do - 04/17 - 03/21/2017
... due to a road hazard.The third line of the job card was added after write up to address an open recall that was not found at time of write up.The service manager indicated one authorization, including a signature, date, time, and an explanation to address...
Forum - 02/28/2017
The warranty administrator submitted the transaction with the labor operation for the replacement of the radiator, with the radiator indicated as the causal part. Due to excessive parts and OLH, the transaction was h-routed for review. After providing...
Forum - 02/24/2017
Certain "Z" operations are GM provided & specific to a certain situation - typically not published in the LTG. Generally issued with detail on the manner in which to submit the transaction.
2.4L Engine - 01/19/2017
... the engine down again. But it's had for me to get everything paid for. He is putting down labor op 4066890 - 13.7 Sometime the part are alittle different but not much. Also how does the tech do punched for this. it takes my tech several days because...
transmission overhauls by transmission type - 01/18/2017
In detail the correct coding for individual situations simplified by depth. Which labor operation to use for specific failures. Examples of each. Go into extreme detail. Example: 6T40 reseal transmission for leaks. Seal kit part number billed out...
Forum - 01/06/2017
Good tip rclark22! And to add...encourage service advisors, warranty administrators to take a look at the battery print out once the technician has performed the repair, if there is an inconsistency there is an opportunity to resolve it ASAP.
Forum - 01/06/2017
I agree CarolRoyal and Conny, the camshaft position actuator solenoid valve replacement operation would be the closest to.
Salary for Warranty Administration - 01/16/2017
I would like to re-open the discussion regarding pay for warranty administrators, and specifically, bonuses. I am currently in negotiation with management regarding getting paid a bonus based on the total dollar amount of reimbursement received...
Forum - 01/20/2017
... of information out there to find, DealersEdge had published a compliation of various fixed ops pay plans from a survey in 2009 that I found very useful to back up my case to my service manager. It was easily searchable on Google, its a large...
Forum - 01/24/2017
... and they escalated the manual closing process on that one. When in doubt I call the DBC, open a case on the request and put the case number in with the transaction. It didn't have to be h-routed or anything. ...
17019 and the Oil - 02/07/2017
I pulled the new and used vehicle reports for open recalls and found the list of 2017 Malibus that need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the...
Forum - 02/13/2017
From the labor operation document selection in SI, select the "Effective Date" drop down to view previous versions of the LTG, as applicable. For example, select the Alpha GLC LTG > enter a keyword or select a service category type > select a service...
Forum - 01/27/2017
Janroa-Hope this helps-The way I understand this is that any vehicle in dealer inventory cannot be sold with an open required field action, which includes the ones with no remedy yet. All unsold new vehicles in Service Agents’ possession and subject...
Forum - 02/01/2017
... covers a repair, even if it's still within warranty/powertrain, you must use the special coverage operation/time. So as long as they are within the powertrain coverage for a component replaced using special coverage, you can use the courtesy transportation. ...
Forum - 02/01/2017
... answers are difficult to find and/or understand. But, long story-short...to get your opinion and make sure I'm thinking correctly...the vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not ...
Forum - 09/02/2016
... an explanation for the change from cp to warranty. We are currently investigating stamp options for this scenario, to hopefully make the process a little easier. ...
Re: Reynolds & Reynolds - Re-Transmit Warranty? - 08/16/2016
... screen you enter each job one by one. Enter a "T" once in the particular line and a box will pop up for your user name and password in Global Connect. After entering that info you just enter an "E" and it immediately transmits and gives you an answer...
What Would You Do - 08/16 - 07/28/2016
... punched on the job card for diagnostic work. The technician test drove the vehicle with the PicoScope and documented the vibration frequency on the Vibration Diagnostic Worksheet. The tires were then road force balanced. Further road testing and diagnosis...
Re: Technician Clock times - 08/05/2016
Hi Janroa, if you check bulletin 04-00-89-015 (the required operating procedures for warranty administration), look at item 5. Technician Identification and Accounting of Labor Time, there is a lot of explanation about time punches. Also, at the end...
DPF REGENERATION - 09/29/2016
... THERE AS 37g OF SOOT. HE PERFORMED ADPF SERVICE REGENERATION ON THE VEHICLE. THERE IS NO LABOR OP FOR THIS SERVICE. HOW WOULD I CLAIM THIS UNDER WARRANTY? OR SHOULD THIS BE CUSTOMER PAY EVEN THOUGH IT WAS A NEWER VEHICLE? Or should it go under...
Customer Concern Not Duplicated - 10/12/2016
... guide in a month or two... Why when pulling up all "Customer Concern Not Duplicated" labor operations, does it still say "Note: Actual time from 0.1- 0.3 hours spent to perform repair is to be entered as Labor Hours for this code. Any additional...
Forum - 10/12/2016
You aren't missing anything in regards to OLH with CCND labor operations, no OLH (as noted in P&P Article 2.4). There is no reason for the OLH statement to remain in the LTG, as policy states it is not allowed. This appears to be one of those changes/updates...
... received the claim and determined that the cause of failure was the transmission; the appropriate transmission replacement labor operation was applied to the transaction. Because the vehicle was originally diagnosed with a valve body concern, there will...
Re: DMA PRE-APPROVAL - 10/15/2015
... front to rear. A 2014 Silverado with 9,400 miles. The first bulletin was published with a labor op with A/T for the time allowance. After we finished the truck the bulletin was revised with 7.0 hours for the job. Our vehicle was extreme and we had...
Diagnostic time with no repair - 02/28/2016
... but no problem was found. No repair was needed. I need to claim more then just the CCND labor op of .3 Thanks, Carol...
What Would You Do - 04/17 - 03/21/2017
... due to a road hazard.The third line of the job card was added after write up to address an open recall that was not found at time of write up.The service manager indicated one authorization, including a signature, date, time, and an explanation to address...
Forum - 02/28/2017
The warranty administrator submitted the transaction with the labor operation for the replacement of the radiator, with the radiator indicated as the causal part. Due to excessive parts and OLH, the transaction was h-routed for review. After providing...
Forum - 02/24/2017
Certain "Z" operations are GM provided & specific to a certain situation - typically not published in the LTG. Generally issued with detail on the manner in which to submit the transaction.
2.4L Engine - 01/19/2017
... the engine down again. But it's had for me to get everything paid for. He is putting down labor op 4066890 - 13.7 Sometime the part are alittle different but not much. Also how does the tech do punched for this. it takes my tech several days because...
transmission overhauls by transmission type - 01/18/2017
In detail the correct coding for individual situations simplified by depth. Which labor operation to use for specific failures. Examples of each. Go into extreme detail. Example: 6T40 reseal transmission for leaks. Seal kit part number billed out...
Forum - 01/06/2017
Good tip rclark22! And to add...encourage service advisors, warranty administrators to take a look at the battery print out once the technician has performed the repair, if there is an inconsistency there is an opportunity to resolve it ASAP.
Forum - 01/06/2017
I agree CarolRoyal and Conny, the camshaft position actuator solenoid valve replacement operation would be the closest to.
Salary for Warranty Administration - 01/16/2017
I would like to re-open the discussion regarding pay for warranty administrators, and specifically, bonuses. I am currently in negotiation with management regarding getting paid a bonus based on the total dollar amount of reimbursement received...
Forum - 01/20/2017
... of information out there to find, DealersEdge had published a compliation of various fixed ops pay plans from a survey in 2009 that I found very useful to back up my case to my service manager. It was easily searchable on Google, its a large...
Forum - 01/24/2017
... and they escalated the manual closing process on that one. When in doubt I call the DBC, open a case on the request and put the case number in with the transaction. It didn't have to be h-routed or anything. ...
17019 and the Oil - 02/07/2017
I pulled the new and used vehicle reports for open recalls and found the list of 2017 Malibus that need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the...
Forum - 02/13/2017
From the labor operation document selection in SI, select the "Effective Date" drop down to view previous versions of the LTG, as applicable. For example, select the Alpha GLC LTG > enter a keyword or select a service category type > select a service...
Forum - 01/27/2017
Janroa-Hope this helps-The way I understand this is that any vehicle in dealer inventory cannot be sold with an open required field action, which includes the ones with no remedy yet. All unsold new vehicles in Service Agents’ possession and subject...
Forum - 02/01/2017
... covers a repair, even if it's still within warranty/powertrain, you must use the special coverage operation/time. So as long as they are within the powertrain coverage for a component replaced using special coverage, you can use the courtesy transportation. ...
Forum - 02/01/2017
... answers are difficult to find and/or understand. But, long story-short...to get your opinion and make sure I'm thinking correctly...the vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not ...
Forum - 09/02/2016
... an explanation for the change from cp to warranty. We are currently investigating stamp options for this scenario, to hopefully make the process a little easier. ...
Re: Reynolds & Reynolds - Re-Transmit Warranty? - 08/16/2016
... screen you enter each job one by one. Enter a "T" once in the particular line and a box will pop up for your user name and password in Global Connect. After entering that info you just enter an "E" and it immediately transmits and gives you an answer...
What Would You Do - 08/16 - 07/28/2016
... punched on the job card for diagnostic work. The technician test drove the vehicle with the PicoScope and documented the vibration frequency on the Vibration Diagnostic Worksheet. The tires were then road force balanced. Further road testing and diagnosis...
Re: Technician Clock times - 08/05/2016
Hi Janroa, if you check bulletin 04-00-89-015 (the required operating procedures for warranty administration), look at item 5. Technician Identification and Accounting of Labor Time, there is a lot of explanation about time punches. Also, at the end...
DPF REGENERATION - 09/29/2016
... THERE AS 37g OF SOOT. HE PERFORMED ADPF SERVICE REGENERATION ON THE VEHICLE. THERE IS NO LABOR OP FOR THIS SERVICE. HOW WOULD I CLAIM THIS UNDER WARRANTY? OR SHOULD THIS BE CUSTOMER PAY EVEN THOUGH IT WAS A NEWER VEHICLE? Or should it go under...
Customer Concern Not Duplicated - 10/12/2016
... guide in a month or two... Why when pulling up all "Customer Concern Not Duplicated" labor operations, does it still say "Note: Actual time from 0.1- 0.3 hours spent to perform repair is to be entered as Labor Hours for this code. Any additional...
Forum - 10/12/2016
You aren't missing anything in regards to OLH with CCND labor operations, no OLH (as noted in P&P Article 2.4). There is no reason for the OLH statement to remain in the LTG, as policy states it is not allowed. This appears to be one of those changes/updates...
Re: GMPP Smart Protection - 07/11/2016
... 35.01-ABOVE 0610093 32.01-35.00 0610083 29.01-32.00 0610073 26.01-29.00 [/quote] The above labor operations are used when submitting for reimbursement for a GMPP Smart Care lube, oil, filter and tire rotation service (plans sold prior to 10/1/2013)....
Re: What Would You Do - 05/16 - 06/06/2016
The service manager opted to handle this situation as Customer Enthusiasm - replacing both chrome assist steps. Kristen / jlwarranty
Re: DEALERTRACK - 06/22/2016
... myself so I don't have to wait. In case you don't know how, here you go my friend... 1. tabs at top of R.O., click on Customer info. 2. Option box in the middle of the page /click on the down arrow. 3. click on service contract. 4. add 5. should...
Re: What Would You Do - 02/16 - 04/29/2016
Rather than submit the actuator replacement on the original job card that had been open for a week, the actuator was installed and claimed on the current job card. The original job card was closed internally and the diagnosis time was accounted for on...
Forum - 12/05/2016
... 3.2.18} It is submitted in conjunction with a warranty repair, not as its own line. So, no added operation authorization - no approval for change from c/p to warranty....
GOING FROM OUTSIDE TO INSIDE WARRANTY - 12/13/2016
... and excluded everything except warranty and pdi. is there a better way or is this the best option?Ill take any information I get that will help make this a smooth transition....
Forum - 12/27/2016
... very confusing on how to find what is covered under all of these different codes. Maybe an option would be to have a very detailed, NOT Vague, training video with examples or on-site training for this. My Advisor's are constantly...
Forum - 07/11/2017
... claim without it. There are times when a DMA will authorize the time, so that might be an option if they agree with it, get an approval for it and attach it, resubmit it to the WSC for payment....
Forum - 07/26/2017
... Screen or, simply, Print Screen, will essentially do the same function on most computers – Copy the entire screen to the clipboard. At this point, you should be able to Paste it into multiple other applications, like Paint or Word. Although, depending...
Forum - 06/05/2017
Lube/oil/filter changes and tire rotation services under the 24/24 Smart Care Wrap 1 : Labor Operation 0600853 > Reimbursement $35 in net/miscellaneous. Recommend contacting GMPP if you continue to experience difficulty processing this transaction...
Forum - 05/08/2017
... because yes, you close ticket if vehicle leaves lot, by most state laws, and holding a ticket open runs up the vehicle's days in service department (which is probably why gm wants them closed too) and used towards a buyback situation......
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/10/2017
Page 16 of the guide lists the roadside labor ops but not the time.where can I find labor hours for example, 0600172 lockout? Also how do I calculate the 60% tech premium time? My dealership labor rate is 135.64. Is the 60% multiplied by the labor...
Forum - 05/15/2017
Labor operation 0600723 - Chevrolet Maintenance
Forum - 05/04/2017
Thanks chevy2045 & conny for the feedback! We have begun noticing dealer debits for reviews received in January...the debit was posted to the dealer's open parts account as a lump sum, with the report sent to the dealer prinicipal's mailbox.
Forum - 05/04/2017
This would be handled on a case by case basis with appropriate documentation on the job card. On a side note, yes, you can always offer other courtesy transportation options.
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 04/25/2017
Hi chevy2045! Could you please provide the VIN for this vehicle? I am unable to locate detail on recall 24510 in SI - is the recall still open for the VIN in IVH?
Forum - 04/25/2017
While similar to a CCND operation, the Electrical and Powertrain Controls Labor Only Labor Codes are used when a repair is performed to a module, unlike in a could not duplicate situation - therefore do not require the same approval as a CCND situation. Technician...
Forum - 04/26/2017
I would have left the repair order open since the part was going to be in within a week. I would have had service manager sign off on OLH and excessive part and h-routed with a explanation of subsequent damage.
Forum - 08/16/2017
... be performed a second time to obtain the Programming Result screen shot, the recall would remain open. If anyone has experience or DBC contact regarding this issue, please share!...
Forum - 08/21/2017
... a special policy to check into for oil consumption. If oil does not register on the dipstick we top off the oil at no charge and schedule accordingly. I usually charge this internal for the oil , because I can not find a proper labor op to do so oth...
Forum - 09/05/2017
... the parts and labor (pump and housing) associated with the special coverage. Service management opted against completing the PET for a Policy Decision for the gear. If management had approved a Policy Decision in this situation, the Policy...
Forum - 09/11/2017
... code submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. This is in the Preface/Preface section of the LTG. I usually don't have a problem when I submit...
New car Prep submission? - 08/11/2017
I'm working on a prep for a 2017 Acadia. The "dealer installed" options listed on the Build of the vehicle are RXX-License Plate Trim, SCY-Tail Lamps, and PDB-Black Accent Package(which includes the Plate Trim, Tail Lamps plus...
Forum - 09/19/2017
... program or within the 12/12 parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin...
... 35.01-ABOVE 0610093 32.01-35.00 0610083 29.01-32.00 0610073 26.01-29.00 [/quote] The above labor operations are used when submitting for reimbursement for a GMPP Smart Care lube, oil, filter and tire rotation service (plans sold prior to 10/1/2013)....
Re: What Would You Do - 05/16 - 06/06/2016
The service manager opted to handle this situation as Customer Enthusiasm - replacing both chrome assist steps. Kristen / jlwarranty
Re: DEALERTRACK - 06/22/2016
... myself so I don't have to wait. In case you don't know how, here you go my friend... 1. tabs at top of R.O., click on Customer info. 2. Option box in the middle of the page /click on the down arrow. 3. click on service contract. 4. add 5. should...
Re: What Would You Do - 02/16 - 04/29/2016
Rather than submit the actuator replacement on the original job card that had been open for a week, the actuator was installed and claimed on the current job card. The original job card was closed internally and the diagnosis time was accounted for on...
Forum - 12/05/2016
... 3.2.18} It is submitted in conjunction with a warranty repair, not as its own line. So, no added operation authorization - no approval for change from c/p to warranty....
GOING FROM OUTSIDE TO INSIDE WARRANTY - 12/13/2016
... and excluded everything except warranty and pdi. is there a better way or is this the best option?Ill take any information I get that will help make this a smooth transition....
Forum - 12/27/2016
... very confusing on how to find what is covered under all of these different codes. Maybe an option would be to have a very detailed, NOT Vague, training video with examples or on-site training for this. My Advisor's are constantly...
Forum - 07/11/2017
... claim without it. There are times when a DMA will authorize the time, so that might be an option if they agree with it, get an approval for it and attach it, resubmit it to the WSC for payment....
Forum - 07/26/2017
... Screen or, simply, Print Screen, will essentially do the same function on most computers – Copy the entire screen to the clipboard. At this point, you should be able to Paste it into multiple other applications, like Paint or Word. Although, depending...
Forum - 06/05/2017
Lube/oil/filter changes and tire rotation services under the 24/24 Smart Care Wrap 1 : Labor Operation 0600853 > Reimbursement $35 in net/miscellaneous. Recommend contacting GMPP if you continue to experience difficulty processing this transaction...
Forum - 05/08/2017
... because yes, you close ticket if vehicle leaves lot, by most state laws, and holding a ticket open runs up the vehicle's days in service department (which is probably why gm wants them closed too) and used towards a buyback situation......
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/10/2017
Page 16 of the guide lists the roadside labor ops but not the time.where can I find labor hours for example, 0600172 lockout? Also how do I calculate the 60% tech premium time? My dealership labor rate is 135.64. Is the 60% multiplied by the labor...
Forum - 05/15/2017
Labor operation 0600723 - Chevrolet Maintenance
Forum - 05/04/2017
Thanks chevy2045 & conny for the feedback! We have begun noticing dealer debits for reviews received in January...the debit was posted to the dealer's open parts account as a lump sum, with the report sent to the dealer prinicipal's mailbox.
Forum - 05/04/2017
This would be handled on a case by case basis with appropriate documentation on the job card. On a side note, yes, you can always offer other courtesy transportation options.
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 04/25/2017
Hi chevy2045! Could you please provide the VIN for this vehicle? I am unable to locate detail on recall 24510 in SI - is the recall still open for the VIN in IVH?
Forum - 04/25/2017
While similar to a CCND operation, the Electrical and Powertrain Controls Labor Only Labor Codes are used when a repair is performed to a module, unlike in a could not duplicate situation - therefore do not require the same approval as a CCND situation. Technician...
Forum - 04/26/2017
I would have left the repair order open since the part was going to be in within a week. I would have had service manager sign off on OLH and excessive part and h-routed with a explanation of subsequent damage.
Forum - 08/16/2017
... be performed a second time to obtain the Programming Result screen shot, the recall would remain open. If anyone has experience or DBC contact regarding this issue, please share!...
Forum - 08/21/2017
... a special policy to check into for oil consumption. If oil does not register on the dipstick we top off the oil at no charge and schedule accordingly. I usually charge this internal for the oil , because I can not find a proper labor op to do so oth...
Forum - 09/05/2017
... the parts and labor (pump and housing) associated with the special coverage. Service management opted against completing the PET for a Policy Decision for the gear. If management had approved a Policy Decision in this situation, the Policy...
Forum - 09/11/2017
... code submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. This is in the Preface/Preface section of the LTG. I usually don't have a problem when I submit...
New car Prep submission? - 08/11/2017
I'm working on a prep for a 2017 Acadia. The "dealer installed" options listed on the Build of the vehicle are RXX-License Plate Trim, SCY-Tail Lamps, and PDB-Black Accent Package(which includes the Plate Trim, Tail Lamps plus...
Forum - 09/19/2017
... program or within the 12/12 parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin...
Forum - 09/19/2017
Submit the transaction with GM Authorization for wholesale approval - as the labor operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has...
Forum - 09/25/2017
... Wiring Harness Junction Block Assembly. When searching the LTG - there are only two junction block options for a 2015 Silverado: 5430170 - Engine Wiring Harness Junction Block Replacement 5430190 - Instrument Panel Wiring Harness Junction Block Replacement I...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
... THE FAILED PART THAT CAUSED DAMAGE TO ENGINE CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES STATE THAT CONSEQUENTIAL DAMAGE CLAIMS DO NOT HAVE TO HAVE SEPARATE ON/OFF PUNCH TIMES (THIS...
Forum - 10/24/2017
Submit for the reimbursement using the labor operation for the rear drums with the amount being reimbursed in the Customer Reimbursement field of the transaction. You may claim a $20 Administrative Allowance for all Customer Reimbursement transactions. Reference...
Forum - 10/26/2017
... required Battery Tester Code field when submitting all transactions for battery replacement (labor operations 4041510 or 4041520). May need to enter the claims through GWM vs. CDK....
GM Accessories - 10/12/2017
Would like to know your thoughts on the GM Accessory Rewards program (I-OP).One of my Sales Mgr came to me about submission of accessories so they (sales) could get a Spin to win GM earnPower money. I asked what were they going to pay me for the...
Forum - 09/28/2017
If the ECM was the cause of failure, the ECM labor operation should be used with the ECM indicated as the failed component. Time to replace the engine (consequential damage) would be entered in the OLH field. OLH should not exceed the standard base...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... with Labor Code when submitting claims for Special Coverages and Coupons that have Legacy Labor Ops, these cases may require a system Inquiry escalation in order to be corrected. You may experience longer than normal wait times and we appreciate yo...
Volt Rental - 01/31/2013
... 1.2 hours worth of recalls done to it, and my service advisor put the customer in a rental (claim opened and closed on 1/29). I brought the ticket to my service manager to sign off on charging the rental to Internal...but he is insistant that Volt customers...
Re: NEW 7 DIGIT Labor codes - 03/05/2013
You should still be using the 'normal' labor op codes. The 7 digit codes are not expected to go into effect until May. The Feb. J&L newsletter has an article on it. Can be viewed online currently and should be out soon in paper format.
Re: could go either way, I'm on the fence.... - 03/06/2013
I hear you!:)I know and as I scroll down the PIP I'm hoping like crazy there is an op at the end and when I reach the end of the screen and there isn't one I sigh out and my shoulders slump!:) Cripse the madness of it all! I think too, the NPF is the...
Re: Curious...anyone recently debited for vague information in correction lines? - 07/08/2013
My biggest issue is with cause of failure description and the use of "inop", "bad" or "faulty". I'm on them all the time to give me ROOT cause of failure. I could probably diag a water pump as "bad". It's a never ending battle, especially when we've...
Re: Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/18/2013
Props to cnkraemer. I went back and re-read the bulletin and it does in fact state: The following Goodwill tools are available to the Dealer in support of customers but are processed by way of the Customer Assistance Center (CAC) or your District Manager...
Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/16/2013
... So, I was able to get it authorized by the DMA. Anyone know what my next step is? Is there a labor op? Is there another form to fill out? How do I get this thing on the customer's IVH? Any help is appreciated. ...
Does this bother anyone else? - 08/27/2013
... have to enter "N". I contacted ADP and discussed this with them. They informed me that there is no option to not have this appear, and, also, there is no way to have it default to "N". At this time there is no work being done to make this change. However,...
Re: Process for over the counter parts - 11/09/2012
I always open a repair order for over the counter parts warranty. With proper documentation attached, we've never had any issues getting them paid. I've gotten my local independent shops in the habit of providing docs so it's really easy now. Isn't...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
... handed a job card and looking at it and knowing there are numerous problems going into it. In my opinion, it shouldn't happen. We have that here too, they do the work and leave it up to you to figure out how to get it paid. It's very frustrating....
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... left bank has excessive play. There is a bulletin doc ID 2738924 but has bulletin specific labor ops which is for vehicles under warranty (if I remember correctly). Now I'm wondering how to submit and get this all paid for....any suggestions or anyone...
Re: Christmas Eve Hours - 12/19/2012
... our service department is closed on New Years Day (thank goodness), our sales department will be open which I think is terrible! We close on New Years eve at 6. Your manager needs to decide on that soon! Good luck!...
Reynolds and Reynolds - 08/22/2012
... I have been submitting my claims on Global now for 2 years so this should be interesting. Opinions on RR system are welcome. The training so far has been useless since there hasn't been anything to work with until we have actual job cards to submit...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op..J0680. [/quote Thanks Conny.... Thats what I was looking at - just doesnt seem fair to tech if truly you need to remove the whl well & guard for access -- Thank you for your reply back
Looking for paint amount for AO. - 10/16/2012
I am trying to close a bodyshop ticket (my favorites). It is a transportation claim where they had to repair front bumper, refinish and clear coat. I have labor op A0018 with paint code AO but am having a hard time finding how much paint material i can...
Looking for paint amount for AO. - 10/16/2012
I am trying to close a bodyshop ticket (my favorites). It is a transportation claim where they had to repair front bumper, refinish and clear coat. I have labor op A0018 with paint code AO but am having a hard time finding how much paint material i can...
Re: CAC / GMPP SMARTCARE - 07/19/2012
[quote] cmesso02: If you are asking how to submit for the GMPP Smartcare maintenance, use the correct operation code for the oil change (depends on your retail price of oil change, M0011 - M0017) and the entire amount is a net amount, then submit for...
Diag time punch recording - 07/05/2012
... since they seem to be leaving this up to us, how do you handle the diag time portion of the labor op regarding time punches? I have told them that they only need one on/off time punch and any time included in their punch beyond the base time, I'll use...
Submit the transaction with GM Authorization for wholesale approval - as the labor operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has...
Forum - 09/25/2017
... Wiring Harness Junction Block Assembly. When searching the LTG - there are only two junction block options for a 2015 Silverado: 5430170 - Engine Wiring Harness Junction Block Replacement 5430190 - Instrument Panel Wiring Harness Junction Block Replacement I...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
... THE FAILED PART THAT CAUSED DAMAGE TO ENGINE CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES STATE THAT CONSEQUENTIAL DAMAGE CLAIMS DO NOT HAVE TO HAVE SEPARATE ON/OFF PUNCH TIMES (THIS...
Forum - 10/24/2017
Submit for the reimbursement using the labor operation for the rear drums with the amount being reimbursed in the Customer Reimbursement field of the transaction. You may claim a $20 Administrative Allowance for all Customer Reimbursement transactions. Reference...
Forum - 10/26/2017
... required Battery Tester Code field when submitting all transactions for battery replacement (labor operations 4041510 or 4041520). May need to enter the claims through GWM vs. CDK....
GM Accessories - 10/12/2017
Would like to know your thoughts on the GM Accessory Rewards program (I-OP).One of my Sales Mgr came to me about submission of accessories so they (sales) could get a Spin to win GM earnPower money. I asked what were they going to pay me for the...
Forum - 09/28/2017
If the ECM was the cause of failure, the ECM labor operation should be used with the ECM indicated as the failed component. Time to replace the engine (consequential damage) would be entered in the OLH field. OLH should not exceed the standard base...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... with Labor Code when submitting claims for Special Coverages and Coupons that have Legacy Labor Ops, these cases may require a system Inquiry escalation in order to be corrected. You may experience longer than normal wait times and we appreciate yo...
Volt Rental - 01/31/2013
... 1.2 hours worth of recalls done to it, and my service advisor put the customer in a rental (claim opened and closed on 1/29). I brought the ticket to my service manager to sign off on charging the rental to Internal...but he is insistant that Volt customers...
Re: NEW 7 DIGIT Labor codes - 03/05/2013
You should still be using the 'normal' labor op codes. The 7 digit codes are not expected to go into effect until May. The Feb. J&L newsletter has an article on it. Can be viewed online currently and should be out soon in paper format.
Re: could go either way, I'm on the fence.... - 03/06/2013
I hear you!:)I know and as I scroll down the PIP I'm hoping like crazy there is an op at the end and when I reach the end of the screen and there isn't one I sigh out and my shoulders slump!:) Cripse the madness of it all! I think too, the NPF is the...
Re: Curious...anyone recently debited for vague information in correction lines? - 07/08/2013
My biggest issue is with cause of failure description and the use of "inop", "bad" or "faulty". I'm on them all the time to give me ROOT cause of failure. I could probably diag a water pump as "bad". It's a never ending battle, especially when we've...
Re: Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/18/2013
Props to cnkraemer. I went back and re-read the bulletin and it does in fact state: The following Goodwill tools are available to the Dealer in support of customers but are processed by way of the Customer Assistance Center (CAC) or your District Manager...
Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/16/2013
... So, I was able to get it authorized by the DMA. Anyone know what my next step is? Is there a labor op? Is there another form to fill out? How do I get this thing on the customer's IVH? Any help is appreciated. ...
Does this bother anyone else? - 08/27/2013
... have to enter "N". I contacted ADP and discussed this with them. They informed me that there is no option to not have this appear, and, also, there is no way to have it default to "N". At this time there is no work being done to make this change. However,...
Re: Process for over the counter parts - 11/09/2012
I always open a repair order for over the counter parts warranty. With proper documentation attached, we've never had any issues getting them paid. I've gotten my local independent shops in the habit of providing docs so it's really easy now. Isn't...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
... handed a job card and looking at it and knowing there are numerous problems going into it. In my opinion, it shouldn't happen. We have that here too, they do the work and leave it up to you to figure out how to get it paid. It's very frustrating....
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... left bank has excessive play. There is a bulletin doc ID 2738924 but has bulletin specific labor ops which is for vehicles under warranty (if I remember correctly). Now I'm wondering how to submit and get this all paid for....any suggestions or anyone...
Re: Christmas Eve Hours - 12/19/2012
... our service department is closed on New Years Day (thank goodness), our sales department will be open which I think is terrible! We close on New Years eve at 6. Your manager needs to decide on that soon! Good luck!...
Reynolds and Reynolds - 08/22/2012
... I have been submitting my claims on Global now for 2 years so this should be interesting. Opinions on RR system are welcome. The training so far has been useless since there hasn't been anything to work with until we have actual job cards to submit...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op..J0680. [/quote Thanks Conny.... Thats what I was looking at - just doesnt seem fair to tech if truly you need to remove the whl well & guard for access -- Thank you for your reply back
Looking for paint amount for AO. - 10/16/2012
I am trying to close a bodyshop ticket (my favorites). It is a transportation claim where they had to repair front bumper, refinish and clear coat. I have labor op A0018 with paint code AO but am having a hard time finding how much paint material i can...
Looking for paint amount for AO. - 10/16/2012
I am trying to close a bodyshop ticket (my favorites). It is a transportation claim where they had to repair front bumper, refinish and clear coat. I have labor op A0018 with paint code AO but am having a hard time finding how much paint material i can...
Re: CAC / GMPP SMARTCARE - 07/19/2012
[quote] cmesso02: If you are asking how to submit for the GMPP Smartcare maintenance, use the correct operation code for the oil change (depends on your retail price of oil change, M0011 - M0017) and the entire amount is a net amount, then submit for...
Diag time punch recording - 07/05/2012
... since they seem to be leaving this up to us, how do you handle the diag time portion of the labor op regarding time punches? I have told them that they only need one on/off time punch and any time included in their punch beyond the base time, I'll use...
AC COMPRESSOR BELT TENSIONER ASSY - 08/07/2012
... see is J0680/Drive belt tensioner replacement .4 or D4440/AC Compressor replacment .9 (as closest op) --- my tech has 2.0hrs stating it was nec to remove the front wheel well & splash guard for access ...
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
[quote] cnkraemer: We use olh for the second "side" anytime there's only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech...
RESET ALCOHOL CONTENT ??? - 04/30/2012
Looking for labor op: all we did was performed smoke test for exhaust / performed afct injector test & reset the alcohol content
Re: GM Tire Program - 04/18/2012
... and everything else is done through parts including the fact that the money comes through on the open parts statement, it seems to me that the warranty administrator would be yet another person in the chain that doesn't need to be there. I helped my...
Re: cpo maintenance rejecting - 05/07/2012
[quote] I used opcode Z2328 and claim type ZSSP. [/quote] All Certified Maintenance Opcodes are transaction type ZREG. Z2327 LOF/Rotation/MPVI- $30 Z2328 LOF-Dexos/Rotation/MPVI- $35 Z2329 LOF-Synthetic/Rotation/MPVI- $60 Z2330 LOF-Diesel/Rotation/MPVI-...
Onstar "Upgrade" - 05/31/2012
I have seemed to "creatively" filed the old info we had from the past on doing a Onstar Upgrade ... does anyone recall the op code to use
Re: corrosion repair - 06/18/2012
... repairs required as of late. But I have yet to find a better way to file the claim. The labor op's only provide about 1.5 hours to "repair" the area. We have had several Rocker Panel replacements and that takes more materials, labor, and paint time...
GM - RR S/D WRG HARNESS - 04/05/2012
I am looking for a labor op for Pt#15214393/rr s/d wrg harness on a 2008 colorado (1GCCS19E588201045) THANKS IN ADVANCE FOR ASST
Re: Emissions Coverage - 01/17/2012
... Anything else is NOT covered. I've had a lot less rejects and not so many fights. The Z labor ops for the oil change programs are a pain in the hiney but lucky for me I don't have to deal with many. ...
Re: Emissions Coverage - 01/18/2012
... all! The longer I do this the more frustrating it gets. We've been getting all sorts of the Z op oil changes, everything from CPO maintenance to coupons and special offers....
Re: CBG PRE-OWNED LIMITED - 01/30/2012
[quote] cnkraemer: We bill out the entire amount then we write off the balance to advertising. I'm going to have to beat my service advisors over the head with that 5 page list of uncovered labor ops! [/quote] LIKE x a zillion!
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
... Many times the customer has to drive it for more than a week & we don't like to leave the JC open so we make good notes & bill it with the repair. ...
Re: Window out of calibration - 02/27/2012
Since it seems to be a reprogramming issue and no parts I would try to find a programming w/SPS for it. Maybe N4808 Body Control module reprogramming w/SPS (if nothing else, use it as closest labor op to)
Re: Special Policy 10054 - 02/22/2012
If the sensor was replaced then OP T5828 and the Chev SSR gets the 2.2 time and other models get the 1.7. Both are eligible for the .3 diag and if veh has skid plates then also .2 in additional time. Don't forget to check the special policy box when...
Re: REAR ENGINE MOUNT - 03/01/2012
... of engine", so look it up by VIN in VISS and check the engine in it to know which one to choose. Opcode K6721 goes with catalog groupo 04.081 so would not apply to this part....
Re: recall 10153 - 12/08/2010
... Can't find anything in the Q&A section in the recall to confirm/deny that, but that's my opinion. It does talk about the check being issued to the 'registered owner', so unless they registered the vehicle.... ...
Re: GMPP MAINTENANCE - 11/18/2010
The labor op for XLR maintenance is M0042, Premium Care LOF - $71.00. The last time I had one, we "H" routed because the cost of the parts was more than the $71.00 it paid.
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/03/2010
... on Reynolds for 30 years, adp drive seems so much more work. It takes 7 steps to get anywhere. Hope it gets easier. [/quote] Unfortunately, it doesn't. =-( I at first thought it was a matter of getting used to the system. After nearly a year I can...
Re: Question on outdated service update - 01/14/2011
You can fill out a recall action report and send it to your Fixed Op Manager. This person will then contact GM to have the campaign closed in VISS. If you need me to fax you the form to do this, post your fax # and I will send it along. I've forgotten...
Question to J&L - 01/26/2011
Our dealership sent me to a workshop a while back. I was given a binder called Warranty Administration Program, which I use often. For a while I was getting updated sections, but haven't gotten anything in a while. The question is: will there be...
Re: Return Codes - 01/26/2011
You can find the list in Global Connect--Library--Service--Service Operations--Global Warranty Reject Code Description & Actions. For the one you have it shows: 834 Repair performed prior to start of Warranty. * The transaction submitted is prior...
Re: Would you try to put a claim in for this? - 09/21/2010
File warranty under cab mount labor op and H-route with explaination of what had to be done.Make sure tech clocked in and out on RO for their OLH time. As far FPR call and talk to your rep about proper procedure.
Re: Endgate molding - 2009 Silverado - 08/30/2010
[quote] Rhonda: searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems...
HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/03/2010
THIS IS THE 1ST "HUMMER" COUPON WEVE SEEN & MY GUYS ONLY TOOK A COPY OF THE FRONT. SO I DONT HAVE THE LABOR OP TO USE -- HAVING TROUBLE LOCATING ANYTHING THRU MESSAGES
Re: Chrome Wheel Supplier questions - 11/02/2010
... input a claim for E0420 Wheel Replacement today and got the error message: E0420 is a restricted opcode and requires GM Authorization. Since when? I am unable to locate ANY message or notification of this change.... anyone get this info in writ...
... see is J0680/Drive belt tensioner replacement .4 or D4440/AC Compressor replacment .9 (as closest op) --- my tech has 2.0hrs stating it was nec to remove the front wheel well & splash guard for access ...
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
[quote] cnkraemer: We use olh for the second "side" anytime there's only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech...
RESET ALCOHOL CONTENT ??? - 04/30/2012
Looking for labor op: all we did was performed smoke test for exhaust / performed afct injector test & reset the alcohol content
Re: GM Tire Program - 04/18/2012
... and everything else is done through parts including the fact that the money comes through on the open parts statement, it seems to me that the warranty administrator would be yet another person in the chain that doesn't need to be there. I helped my...
Re: cpo maintenance rejecting - 05/07/2012
[quote] I used opcode Z2328 and claim type ZSSP. [/quote] All Certified Maintenance Opcodes are transaction type ZREG. Z2327 LOF/Rotation/MPVI- $30 Z2328 LOF-Dexos/Rotation/MPVI- $35 Z2329 LOF-Synthetic/Rotation/MPVI- $60 Z2330 LOF-Diesel/Rotation/MPVI-...
Onstar "Upgrade" - 05/31/2012
I have seemed to "creatively" filed the old info we had from the past on doing a Onstar Upgrade ... does anyone recall the op code to use
Re: corrosion repair - 06/18/2012
... repairs required as of late. But I have yet to find a better way to file the claim. The labor op's only provide about 1.5 hours to "repair" the area. We have had several Rocker Panel replacements and that takes more materials, labor, and paint time...
GM - RR S/D WRG HARNESS - 04/05/2012
I am looking for a labor op for Pt#15214393/rr s/d wrg harness on a 2008 colorado (1GCCS19E588201045) THANKS IN ADVANCE FOR ASST
Re: Emissions Coverage - 01/17/2012
... Anything else is NOT covered. I've had a lot less rejects and not so many fights. The Z labor ops for the oil change programs are a pain in the hiney but lucky for me I don't have to deal with many. ...
Re: Emissions Coverage - 01/18/2012
... all! The longer I do this the more frustrating it gets. We've been getting all sorts of the Z op oil changes, everything from CPO maintenance to coupons and special offers....
Re: CBG PRE-OWNED LIMITED - 01/30/2012
[quote] cnkraemer: We bill out the entire amount then we write off the balance to advertising. I'm going to have to beat my service advisors over the head with that 5 page list of uncovered labor ops! [/quote] LIKE x a zillion!
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
... Many times the customer has to drive it for more than a week & we don't like to leave the JC open so we make good notes & bill it with the repair. ...
Re: Window out of calibration - 02/27/2012
Since it seems to be a reprogramming issue and no parts I would try to find a programming w/SPS for it. Maybe N4808 Body Control module reprogramming w/SPS (if nothing else, use it as closest labor op to)
Re: Special Policy 10054 - 02/22/2012
If the sensor was replaced then OP T5828 and the Chev SSR gets the 2.2 time and other models get the 1.7. Both are eligible for the .3 diag and if veh has skid plates then also .2 in additional time. Don't forget to check the special policy box when...
Re: REAR ENGINE MOUNT - 03/01/2012
... of engine", so look it up by VIN in VISS and check the engine in it to know which one to choose. Opcode K6721 goes with catalog groupo 04.081 so would not apply to this part....
Re: recall 10153 - 12/08/2010
... Can't find anything in the Q&A section in the recall to confirm/deny that, but that's my opinion. It does talk about the check being issued to the 'registered owner', so unless they registered the vehicle.... ...
Re: GMPP MAINTENANCE - 11/18/2010
The labor op for XLR maintenance is M0042, Premium Care LOF - $71.00. The last time I had one, we "H" routed because the cost of the parts was more than the $71.00 it paid.
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/03/2010
... on Reynolds for 30 years, adp drive seems so much more work. It takes 7 steps to get anywhere. Hope it gets easier. [/quote] Unfortunately, it doesn't. =-( I at first thought it was a matter of getting used to the system. After nearly a year I can...
Re: Question on outdated service update - 01/14/2011
You can fill out a recall action report and send it to your Fixed Op Manager. This person will then contact GM to have the campaign closed in VISS. If you need me to fax you the form to do this, post your fax # and I will send it along. I've forgotten...
Question to J&L - 01/26/2011
Our dealership sent me to a workshop a while back. I was given a binder called Warranty Administration Program, which I use often. For a while I was getting updated sections, but haven't gotten anything in a while. The question is: will there be...
Re: Return Codes - 01/26/2011
You can find the list in Global Connect--Library--Service--Service Operations--Global Warranty Reject Code Description & Actions. For the one you have it shows: 834 Repair performed prior to start of Warranty. * The transaction submitted is prior...
Re: Would you try to put a claim in for this? - 09/21/2010
File warranty under cab mount labor op and H-route with explaination of what had to be done.Make sure tech clocked in and out on RO for their OLH time. As far FPR call and talk to your rep about proper procedure.
Re: Endgate molding - 2009 Silverado - 08/30/2010
[quote] Rhonda: searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems...
HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/03/2010
THIS IS THE 1ST "HUMMER" COUPON WEVE SEEN & MY GUYS ONLY TOOK A COPY OF THE FRONT. SO I DONT HAVE THE LABOR OP TO USE -- HAVING TROUBLE LOCATING ANYTHING THRU MESSAGES
Re: Chrome Wheel Supplier questions - 11/02/2010
... input a claim for E0420 Wheel Replacement today and got the error message: E0420 is a restricted opcode and requires GM Authorization. Since when? I am unable to locate ANY message or notification of this change.... anyone get this info in writ...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... between me & the warranty specialist. I really don't know the reason, perhaps there are certain opcodes that automatically disallow empowerment authorization (I think GM is tracking them to see a trend?). I just know that Hrouting after a phone call...
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
Dealer Track - 10/20/2010
... and I was wondering if there is anyone out there that has had any experience with it. We are hoping to get better customer service and support and hopefully an easier program to navigate. If you could give your opinions, I would be grateful. Than...
WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
customer seeks reimbursement - 05/03/2011
Have a customer that had to have a battery replacement done at Sears Auto Center & is now seeking reimbursement ...... what labor op would I use ????
Re: Would you submit this as warranty? - 04/25/2011
... seat cushion. Having said that, how would you code this one? Seat cushion failure was what? Opcode?...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
The way we code is the following; What ever is the failure is the operation code we use. Than we H- ROUTE it to our rep with an explation of parts and OLH. Hope that helps!
Re: Warranty after the customer paid! - 04/01/2011
I would open a work order dated today. Reference the original work order and the repairs completed. Make sure you have a good story. I would talk to your FOM to see how they want you to do it, Hroute or just submit. That way you get a current work...
Re: PREMIUM BRAND CPO LIMITED WARRANTY - 04/14/2011
Check this out, it should answer your questions. http://gmcrc.dmotorworks.com/crc/Operations-Tools.html
Core Return - 02/25/2011
... need to bill GM for core since we are not returning it and will not get credit for it. Best labor op (even though there is no labor) I can find is K7000 for replace transmission, but then I need a dependent flush code. Obviously, I don't have that as...
LUGNUTS? - 05/18/2011
Does anyone know if there are any labor ops for replacement of lugnuts on a 2010 Traverse? I could find wheel stud and replace wheel but nothing for the lugnuts.
Customer Goodwill actions - 07/12/2011
... they wrote all as separate lines on job card" ---- & they all rejected LO#Z7901 (code 903/labor op not compatible to vehicle) please help !!!!...
AVEO - IGNITION COIL LABOR - 10/03/2011
I have a 2010 Aveo: I cant seem to locate a labor op for a 1.6L LXV ignition coil "must be monday/brain still on weekend mode" any asst apreciated
Re: DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
The labor op for the antenna is: R5123 Digital Radio, Mobile Telephone, and Vehicle Location Antenna Replacement
Re: CAT CONVERTER ADMIN TIME FOR CUTTING - 09/28/2011
#02-00-89-006C: Warranty Admin. - New Add Time for Labor Operation L2300 - Converter, Oxidation Catalytic-Replace - (Sep 27, 2011) Check this out.... it talks specifically about what you asked.
How to -- Question ?? - 10/06/2011
I have a Job card that was closed at the end of the month & we did have to already go back & make an partial adjustment **but** now it is stall rejecting & it will not allow me to change the labor op... Has anyone else delt with this ???
"NEW" LABOR CODES" - 10/20/2011
Did I miss something? What's with the new longer labor ops or codes listed in the LTG? Now I have a service advisor using them! See example: N0110 Battery Replacement Effective Date: Oct 1, 2011 LABOR CODE: N000500 Note Note: Claims...
Saturn: ignition & start switch housing - 12/12/2011
Unable to locate a labor op for PT#25965338 ignition & start switch housing... we replaced the ignition lock cylinder first - then found nec to go back & replace the ignition & start switch housing also Vin# 3gsdl43n49s642738
Re: N0110 BATTERY - 12/15/2011
No Mark... this was on a 07 GMC Yukon 48,598 miles kicked back for restricted labor op
STEERING COLUMN NOISE - 12/02/2011
2010 Colorado - Chirp/Squeak heard in steering column / mainly during parking lot manevuers.... Repair: lube pass thru & rubber grommet ...... labor op ??????
MISCELLANEOUS FUEL - 01/10/2012
I HAVE A JOB CARD WITH LABOR OP J9992, AND THE MECHANIC DROVE IT FOR 140 MILES BECAUSE THE CUSTOMER HAD A PROBLEM WITH THE MILAGE. ANYWAY, I HAVE 75.88 DOLLARS WORTH OF FUEL I NEED TO ADD TO THE WARRANTY TICKET AND IT IS REJECTED IT BECAUSE THE MISCELLANEOUS...
Re: CBG PRE-OWNED LIMITED - 12/23/2011
[quote] LCoe0401: ... There are almost 5 pages of labor ops listed that are NOT covered. [/quote] And yet GM continues to advertise it as a bumper to bumper coverage! ;-)
Re: GM FAMILY FIRST - 12/29/2011
There was a dealer message on 3/11/11. Ref. G_0000078456 Labor Operation Codes: Z2295 for Repair Order Values between $25.00 - $49.99 ($ 5.00 discount) Z2296 for Repair Order Values between $50.00 - $74.99 ($10.00 discount) Z2297 for...
Re: On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
... ARE VERY VAGUE SO JUST USE THE CLOSEST THING..WHEN YOU INPUT THEM IF IT DOESNT MATCH THE LABOR OP IT WILL TELL YOU SO YOU CAN PICK THE CORRECT ONE....KIND OF A PAIN AT FIRST BUT YOULL GET THE HANG OF IT....IF I CAN HELP JUST GIVE ME A CALL AT (580)2...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
... DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to the repair order? We usually put the rental on the repair order/job card that has the repair....
... between me & the warranty specialist. I really don't know the reason, perhaps there are certain opcodes that automatically disallow empowerment authorization (I think GM is tracking them to see a trend?). I just know that Hrouting after a phone call...
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
Dealer Track - 10/20/2010
... and I was wondering if there is anyone out there that has had any experience with it. We are hoping to get better customer service and support and hopefully an easier program to navigate. If you could give your opinions, I would be grateful. Than...
WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
customer seeks reimbursement - 05/03/2011
Have a customer that had to have a battery replacement done at Sears Auto Center & is now seeking reimbursement ...... what labor op would I use ????
Re: Would you submit this as warranty? - 04/25/2011
... seat cushion. Having said that, how would you code this one? Seat cushion failure was what? Opcode?...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
The way we code is the following; What ever is the failure is the operation code we use. Than we H- ROUTE it to our rep with an explation of parts and OLH. Hope that helps!
Re: Warranty after the customer paid! - 04/01/2011
I would open a work order dated today. Reference the original work order and the repairs completed. Make sure you have a good story. I would talk to your FOM to see how they want you to do it, Hroute or just submit. That way you get a current work...
Re: PREMIUM BRAND CPO LIMITED WARRANTY - 04/14/2011
Check this out, it should answer your questions. http://gmcrc.dmotorworks.com/crc/Operations-Tools.html
Core Return - 02/25/2011
... need to bill GM for core since we are not returning it and will not get credit for it. Best labor op (even though there is no labor) I can find is K7000 for replace transmission, but then I need a dependent flush code. Obviously, I don't have that as...
LUGNUTS? - 05/18/2011
Does anyone know if there are any labor ops for replacement of lugnuts on a 2010 Traverse? I could find wheel stud and replace wheel but nothing for the lugnuts.
Customer Goodwill actions - 07/12/2011
... they wrote all as separate lines on job card" ---- & they all rejected LO#Z7901 (code 903/labor op not compatible to vehicle) please help !!!!...
AVEO - IGNITION COIL LABOR - 10/03/2011
I have a 2010 Aveo: I cant seem to locate a labor op for a 1.6L LXV ignition coil "must be monday/brain still on weekend mode" any asst apreciated
Re: DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
The labor op for the antenna is: R5123 Digital Radio, Mobile Telephone, and Vehicle Location Antenna Replacement
Re: CAT CONVERTER ADMIN TIME FOR CUTTING - 09/28/2011
#02-00-89-006C: Warranty Admin. - New Add Time for Labor Operation L2300 - Converter, Oxidation Catalytic-Replace - (Sep 27, 2011) Check this out.... it talks specifically about what you asked.
How to -- Question ?? - 10/06/2011
I have a Job card that was closed at the end of the month & we did have to already go back & make an partial adjustment **but** now it is stall rejecting & it will not allow me to change the labor op... Has anyone else delt with this ???
"NEW" LABOR CODES" - 10/20/2011
Did I miss something? What's with the new longer labor ops or codes listed in the LTG? Now I have a service advisor using them! See example: N0110 Battery Replacement Effective Date: Oct 1, 2011 LABOR CODE: N000500 Note Note: Claims...
Saturn: ignition & start switch housing - 12/12/2011
Unable to locate a labor op for PT#25965338 ignition & start switch housing... we replaced the ignition lock cylinder first - then found nec to go back & replace the ignition & start switch housing also Vin# 3gsdl43n49s642738
Re: N0110 BATTERY - 12/15/2011
No Mark... this was on a 07 GMC Yukon 48,598 miles kicked back for restricted labor op
STEERING COLUMN NOISE - 12/02/2011
2010 Colorado - Chirp/Squeak heard in steering column / mainly during parking lot manevuers.... Repair: lube pass thru & rubber grommet ...... labor op ??????
MISCELLANEOUS FUEL - 01/10/2012
I HAVE A JOB CARD WITH LABOR OP J9992, AND THE MECHANIC DROVE IT FOR 140 MILES BECAUSE THE CUSTOMER HAD A PROBLEM WITH THE MILAGE. ANYWAY, I HAVE 75.88 DOLLARS WORTH OF FUEL I NEED TO ADD TO THE WARRANTY TICKET AND IT IS REJECTED IT BECAUSE THE MISCELLANEOUS...
Re: CBG PRE-OWNED LIMITED - 12/23/2011
[quote] LCoe0401: ... There are almost 5 pages of labor ops listed that are NOT covered. [/quote] And yet GM continues to advertise it as a bumper to bumper coverage! ;-)
Re: GM FAMILY FIRST - 12/29/2011
There was a dealer message on 3/11/11. Ref. G_0000078456 Labor Operation Codes: Z2295 for Repair Order Values between $25.00 - $49.99 ($ 5.00 discount) Z2296 for Repair Order Values between $50.00 - $74.99 ($10.00 discount) Z2297 for...
Re: On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
... ARE VERY VAGUE SO JUST USE THE CLOSEST THING..WHEN YOU INPUT THEM IF IT DOESNT MATCH THE LABOR OP IT WILL TELL YOU SO YOU CAN PICK THE CORRECT ONE....KIND OF A PAIN AT FIRST BUT YOULL GET THE HANG OF IT....IF I CAN HELP JUST GIVE ME A CALL AT (580)2...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
... DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to the repair order? We usually put the rental on the repair order/job card that has the repair....
Re: GLOBAL WARRANTY (transistion) - 03/16/2010
... amount every time I submit claims (not sure what form this comes across on but it goes into the open receivables) , and they need it to see where to post the credits....
Re: Goodwill on Special Policy 07187C - 04/12/2010
... must be corrected, cannot be authorized... so I ended up submitting as ZREG with the regular labor op, special policy boxed checked, policy decision checked and good comments... went through no problem! Not the way I wanted it to "look" but the comments...
Re: Emissions Warranty - 04/16/2010
... for the different Emissions codes. You find out if specific items are covered under the labor op- it shows coverage codes just like for the diesel coverage. ...
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/05/2010
... parts, with the xception of engines transmissions, transfer cases & other major components. Use operation code Z5001 and put the freight charge in net item. I would just add a line to the original repair. Attach a copy of the freight invoice to the...
SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 03/30/2010
... during financial posting. Warning 123 : This transaction is being reviewed by GM Warranty Operations.. I followed the steps in the global message for this promotion and claimed the $20.00 allowed in net. The transaction is pending now. I called the...
WPC returns for 08/25/10 - 08/25/2010
... box on the initial warranty processing screen, but do not show up under "review service agent open parts return requests." I made all the shipping labels already, but now it appears this might be a system error on the part of GWM? Anybody have this...
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
... to be accepted, just keep checking like Mark said. I was confused when it didnt give me an option to "print a shipping label" so I called DBC and they said they arent requiring every tire be returned now. I am keeping mine for a long while, just to...
2009 G8 gas cap issue - 06/28/2010
... anything about the techs time to smoke test, diagnose, etc. this issue, nor can we find any labor op that seems to apply. Anyone have this same or have some idea? Thanks in advance!...
Re: Front Axle Seals F1440 / F1441... - 05/06/2010
Just had the same issue yesterday! We used the F1602 op and it paid fine. Just one more new one to remember!
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
[quote] GMNL16173: Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM. [/quote]
Re: ZSCT-GMPP SMART CARE - 05/18/2010
[quote] Heather: Im sure this isnt correct, but I'va always used 9094 Follow Operation. Not sure what it is supposed to be use for, but all my claims have always paid fine. [/quote] I like this even better! Think I'll start using it too!
Re: GLOBAL TIRE TRAINING - 05/21/2010
Jim, You can find it in GlobalConnect--Library--Service--Service Operations. It's a PowerPoint presentation, if you don't have Powerpoint you can download a PowerPoint viewer from Microsoft.com to view it.
Re: Z1000???? - 06/15/2010
THE AMOUNT CHARGED WOULD BE THE SAME AS THE OTHER ENTRIES. 1 WAY SHUTTLE - 7.50, 2 WAY 15.00 ETC. THE LABOR OP IS THE ONLY THING DIFFERENT,
Re: Service Agent Summary Report - 06/18/2010
... All Dealers and Wholesale Personnel GM Warranty Operations has discovered an issue within the Global Warranty Expense Analysis Reports. Currently we are working with our supplier to correct this issue as quickly as possible. Month end numbers for May...
PDI ADD QUESTION - 12/18/2009
WE HAVE A TRUCK THAT WERE INSTALLING 20" WHEEL AND TIRES (VS3) I KNOW I USE LABOR OP Z6998 CLAIM TYPE I PAYS 0.9, QUESTION I HAVE IS DO I USE LABOR WPDC AND CC/FC- MG/99 LIKE A NORMAL PDI ? FIRST SUBMIT WITH ADD ON'S. THANKS
Re: Transportation Damage claims - 11/18/2009
... (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term that is used in conjunction with a transportation damage claim and is in...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... Or am I missing something here. The accessory kit comes separate from the vehicle. When the tech opened the kit it was missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would be included in the ...
Re: 2006 Pontiac Solstice - 11/20/2009
... and non-rust through corrosion = A9339. Or if it is a rust through perforation repair use the appropriate S5_ _ _ operation (depending on which door panel you are repairing)...
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Re: Part questions - 12/02/2009
Ok, so you have part 19180251 which is a reman transmission. Did it get returned? If so, your open parts account should be credited the $700 core charge. I am not certain if there is a time restriction on returns for transmissions. Was it for a warranty...
Re: New DVM - 10/30/2009
We were assigned a new DVM but have not met him yet. He is called a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person...
"NOT GOODWILL-MIC SERVICE AGREEMENT FOUND" - 10/13/2009
... codes and reset. Attempted to recoup partial labor as Goodwill out of warranty repair with labor op. Rejected "Not goodwill-MIC service agreement found". Customer participated in cost of repair. GMPP contract in force not in customers name. Not sure...
towing amount allowed? - 10/16/2009
Is there a limit as to how much you can claim on a T2020 labor op? I can't find any documentation as to a limit, and I had a claim reject for net item excessive. Thanks!
Re: Global Warranty Management ADP HELP! - 01/19/2010
Hello,dan here again.We have Adp for our service.With the new warranty op ZREG adp wont let you use this without a letter in front W-C-I we put a W in front of ZREG and now (WZREG as we put it for ADP )we CANT pull over warranty in PMT and help???? thanks...
WARRANTY CORE - 01/21/2010
... WE CAN RUN A CORE RETURN. AND ON GLOBAL AFTER THE JOB CARD IS CLOSED,DO I GO IN AND ADD THE LABOR OP Z2700 AND THE CORE AMOUNT.SINCE THERE IS NO CLAIM TYPE F. ...
... amount every time I submit claims (not sure what form this comes across on but it goes into the open receivables) , and they need it to see where to post the credits....
Re: Goodwill on Special Policy 07187C - 04/12/2010
... must be corrected, cannot be authorized... so I ended up submitting as ZREG with the regular labor op, special policy boxed checked, policy decision checked and good comments... went through no problem! Not the way I wanted it to "look" but the comments...
Re: Emissions Warranty - 04/16/2010
... for the different Emissions codes. You find out if specific items are covered under the labor op- it shows coverage codes just like for the diesel coverage. ...
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/05/2010
... parts, with the xception of engines transmissions, transfer cases & other major components. Use operation code Z5001 and put the freight charge in net item. I would just add a line to the original repair. Attach a copy of the freight invoice to the...
SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 03/30/2010
... during financial posting. Warning 123 : This transaction is being reviewed by GM Warranty Operations.. I followed the steps in the global message for this promotion and claimed the $20.00 allowed in net. The transaction is pending now. I called the...
WPC returns for 08/25/10 - 08/25/2010
... box on the initial warranty processing screen, but do not show up under "review service agent open parts return requests." I made all the shipping labels already, but now it appears this might be a system error on the part of GWM? Anybody have this...
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
... to be accepted, just keep checking like Mark said. I was confused when it didnt give me an option to "print a shipping label" so I called DBC and they said they arent requiring every tire be returned now. I am keeping mine for a long while, just to...
2009 G8 gas cap issue - 06/28/2010
... anything about the techs time to smoke test, diagnose, etc. this issue, nor can we find any labor op that seems to apply. Anyone have this same or have some idea? Thanks in advance!...
Re: Front Axle Seals F1440 / F1441... - 05/06/2010
Just had the same issue yesterday! We used the F1602 op and it paid fine. Just one more new one to remember!
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
[quote] GMNL16173: Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM. [/quote]
Re: ZSCT-GMPP SMART CARE - 05/18/2010
[quote] Heather: Im sure this isnt correct, but I'va always used 9094 Follow Operation. Not sure what it is supposed to be use for, but all my claims have always paid fine. [/quote] I like this even better! Think I'll start using it too!
Re: GLOBAL TIRE TRAINING - 05/21/2010
Jim, You can find it in GlobalConnect--Library--Service--Service Operations. It's a PowerPoint presentation, if you don't have Powerpoint you can download a PowerPoint viewer from Microsoft.com to view it.
Re: Z1000???? - 06/15/2010
THE AMOUNT CHARGED WOULD BE THE SAME AS THE OTHER ENTRIES. 1 WAY SHUTTLE - 7.50, 2 WAY 15.00 ETC. THE LABOR OP IS THE ONLY THING DIFFERENT,
Re: Service Agent Summary Report - 06/18/2010
... All Dealers and Wholesale Personnel GM Warranty Operations has discovered an issue within the Global Warranty Expense Analysis Reports. Currently we are working with our supplier to correct this issue as quickly as possible. Month end numbers for May...
PDI ADD QUESTION - 12/18/2009
WE HAVE A TRUCK THAT WERE INSTALLING 20" WHEEL AND TIRES (VS3) I KNOW I USE LABOR OP Z6998 CLAIM TYPE I PAYS 0.9, QUESTION I HAVE IS DO I USE LABOR WPDC AND CC/FC- MG/99 LIKE A NORMAL PDI ? FIRST SUBMIT WITH ADD ON'S. THANKS
Re: Transportation Damage claims - 11/18/2009
... (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term that is used in conjunction with a transportation damage claim and is in...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... Or am I missing something here. The accessory kit comes separate from the vehicle. When the tech opened the kit it was missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would be included in the ...
Re: 2006 Pontiac Solstice - 11/20/2009
... and non-rust through corrosion = A9339. Or if it is a rust through perforation repair use the appropriate S5_ _ _ operation (depending on which door panel you are repairing)...
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Re: Part questions - 12/02/2009
Ok, so you have part 19180251 which is a reman transmission. Did it get returned? If so, your open parts account should be credited the $700 core charge. I am not certain if there is a time restriction on returns for transmissions. Was it for a warranty...
Re: New DVM - 10/30/2009
We were assigned a new DVM but have not met him yet. He is called a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person...
"NOT GOODWILL-MIC SERVICE AGREEMENT FOUND" - 10/13/2009
... codes and reset. Attempted to recoup partial labor as Goodwill out of warranty repair with labor op. Rejected "Not goodwill-MIC service agreement found". Customer participated in cost of repair. GMPP contract in force not in customers name. Not sure...
towing amount allowed? - 10/16/2009
Is there a limit as to how much you can claim on a T2020 labor op? I can't find any documentation as to a limit, and I had a claim reject for net item excessive. Thanks!
Re: Global Warranty Management ADP HELP! - 01/19/2010
Hello,dan here again.We have Adp for our service.With the new warranty op ZREG adp wont let you use this without a letter in front W-C-I we put a W in front of ZREG and now (WZREG as we put it for ADP )we CANT pull over warranty in PMT and help???? thanks...
WARRANTY CORE - 01/21/2010
... WE CAN RUN A CORE RETURN. AND ON GLOBAL AFTER THE JOB CARD IS CLOSED,DO I GO IN AND ADD THE LABOR OP Z2700 AND THE CORE AMOUNT.SINCE THERE IS NO CLAIM TYPE F. ...
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
... performed. He also said that they should let us know what was done and then if they pull an OP for the job performed, I am to verifiy that was what was actually done. We are the last stop! :) I agree with you on the 6.2 time. They get the base time no...
INTERMITTENT AIR BAG LIGHT 2010 CAMARO - 01/06/2010
... ENGINEERING AWARE OF CONCERN & WORKING ON A FIX ...... HOW DO YOU CLAIM THE TECH TIME (WHAT LABOR OP) - WE DIDNT REPAIR ANYTHING, ITS NOT TRULY A NPF, SHOULD YOU CODE TO THE COMPONENT IN QUESTION ...
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: I don't show anything about payment to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused...
Re: More Global Warranty questions - 02/03/2010
... accounting part of your system to accept the accounts receivable they are trying to submit to your open account. Talk to your in-house IT person?...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... part number ######### (whatever the part number is), transaction is being reviewed by GM Warranty Operations". Then it sits in limbo indefinitely because no one knows what "GM Warranty Operations" is. The person who signs the H-routed claims cannot...
Re: coding fluid claims - 03/11/2009
If this is an add credit for the fluid, use the original CC, FC, amount in net. If not, use the closest-to-op, eg: transmission and H route as such.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
In the recall I mentioned above it says the recall will be automatically closed in GMVIS after 60 days. It does give the option to H-route after it's closed for payment if it's brought in after the 60 days.
Re: ANYONE WITH WARRANTY WIZZARD - 03/06/2009
found this in labor time guide.looks good to me. C2311: Steering Column Opening Filler Replacement
Re: Same RO, 2 repair attempts - 03/04/2009
... you'll likely have to B auth and have overlap and another repair for same concern. If it's left open the days add up. Of course, the bulletins often don't help because they tell the tech to do X first, if that doesn't fix it, do Y next. But yes,...
Re: Same RO, 2 repair attempts - 03/04/2009
We've had the same trouble here only it was keeping ro's open while waiting for special order parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle,...
Re: Oil leak diagnosis - 03/30/2009
... is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested...
Re: Oil leak diagnosis - 03/26/2009
Have you referred to page 3 of the J&L Program Manual in the Labor Op add-on guide pertaining to fluid leak analysis -- check it out, it may help
Re: BRAKE CLEANING - 12/22/2008
[quote] Christalyn: I would probably use R&R front or rear brakes (H0042, H0043) for the amount of time the tech punched.[/quote] These labor ops you have to have LRO to submit.
DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/16/2009
2004 CADILLAC SRX -- 1GYEE63A940172123 LOOKING FOR LABOR OP PT#89058605 DIFFERENTIAL CARRIER SUPPORT BUSHING (ONLY SEE LISTING FOR REAR / BUT THIS IS FRONT)
Re: How would you handle ??? - 12/17/2008
... order the reason for other labor hours. Separate on/off time punches are required for each labor operation with other labor hours, including on/off time associated with diagnosis time beyond published variable diagnosis time. ...
Re: DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
Doesn't appear to be another labor op. I looked in SI. K7581 - 6.9, .5 diag. Brian
Re: DUAL HEADREST DVD - 12/12/2008
... part invoice. The invoice type is Request for Credit/363. [/quote] IT IS BILLED TO YOUR PARTS OPEN ACCOUNT. YOU DO NOT ACTUALLY SUMMIT ANYTHING....
Re: Warranty Admin. job description - 12/12/2008
... information and today's complex vehicle systems. For example, while finding and pricing labor operations correctly, he or she must match parts with labor, check the time spent on repairs, and correctly handle the technical explanations on warranty claims. The...
Re: PDI TIME FOR 2009 G3??? - 05/11/2009
... Information) and do the drill down by typing in the year, make and model you can go to Labor Operations, General Information & find any PDI time. The 2009 G3 pays 1.4 according to SI. ...
GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/15/2009
... It is really a sad situation. We didn't receive a letter today so I am praying that we will remain open. Good luck to everyone out there....
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
Re: GM MOE Test Question - 05/04/2009
Becky, "Mark of Excellence" Test. It is optional and your dealer has to sign you up for it. You can earn rewards based on your score. Christalyn, Thanks. In hind sight I think that is correct also. This was the "trick" question on the test for me....
Re: N4180 gmpp - 05/05/2009
I've had that labor op come back almost every time. I've had to H route N4180 to get paid. I asked the rep about that and was told that it might be an emmissions warranty, so had to prove otherwise.
Re: I am stumped again..... - 04/29/2009
[quote] h&kchevy : So you would not pay your tech to refinish all the rotors? [/quote] Oops I missed this time, I would use olh for this time, according to labor ops you could pay up to 1.6 front and then 1.6 rear but again I would partial time this...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/13/2009
... gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the replacement of the seal or gasket only."...
... performed. He also said that they should let us know what was done and then if they pull an OP for the job performed, I am to verifiy that was what was actually done. We are the last stop! :) I agree with you on the 6.2 time. They get the base time no...
INTERMITTENT AIR BAG LIGHT 2010 CAMARO - 01/06/2010
... ENGINEERING AWARE OF CONCERN & WORKING ON A FIX ...... HOW DO YOU CLAIM THE TECH TIME (WHAT LABOR OP) - WE DIDNT REPAIR ANYTHING, ITS NOT TRULY A NPF, SHOULD YOU CODE TO THE COMPONENT IN QUESTION ...
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: I don't show anything about payment to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused...
Re: More Global Warranty questions - 02/03/2010
... accounting part of your system to accept the accounts receivable they are trying to submit to your open account. Talk to your in-house IT person?...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... part number ######### (whatever the part number is), transaction is being reviewed by GM Warranty Operations". Then it sits in limbo indefinitely because no one knows what "GM Warranty Operations" is. The person who signs the H-routed claims cannot...
Re: coding fluid claims - 03/11/2009
If this is an add credit for the fluid, use the original CC, FC, amount in net. If not, use the closest-to-op, eg: transmission and H route as such.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
In the recall I mentioned above it says the recall will be automatically closed in GMVIS after 60 days. It does give the option to H-route after it's closed for payment if it's brought in after the 60 days.
Re: ANYONE WITH WARRANTY WIZZARD - 03/06/2009
found this in labor time guide.looks good to me. C2311: Steering Column Opening Filler Replacement
Re: Same RO, 2 repair attempts - 03/04/2009
... you'll likely have to B auth and have overlap and another repair for same concern. If it's left open the days add up. Of course, the bulletins often don't help because they tell the tech to do X first, if that doesn't fix it, do Y next. But yes,...
Re: Same RO, 2 repair attempts - 03/04/2009
We've had the same trouble here only it was keeping ro's open while waiting for special order parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle,...
Re: Oil leak diagnosis - 03/30/2009
... is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested...
Re: Oil leak diagnosis - 03/26/2009
Have you referred to page 3 of the J&L Program Manual in the Labor Op add-on guide pertaining to fluid leak analysis -- check it out, it may help
Re: BRAKE CLEANING - 12/22/2008
[quote] Christalyn: I would probably use R&R front or rear brakes (H0042, H0043) for the amount of time the tech punched.[/quote] These labor ops you have to have LRO to submit.
DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/16/2009
2004 CADILLAC SRX -- 1GYEE63A940172123 LOOKING FOR LABOR OP PT#89058605 DIFFERENTIAL CARRIER SUPPORT BUSHING (ONLY SEE LISTING FOR REAR / BUT THIS IS FRONT)
Re: How would you handle ??? - 12/17/2008
... order the reason for other labor hours. Separate on/off time punches are required for each labor operation with other labor hours, including on/off time associated with diagnosis time beyond published variable diagnosis time. ...
Re: DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
Doesn't appear to be another labor op. I looked in SI. K7581 - 6.9, .5 diag. Brian
Re: DUAL HEADREST DVD - 12/12/2008
... part invoice. The invoice type is Request for Credit/363. [/quote] IT IS BILLED TO YOUR PARTS OPEN ACCOUNT. YOU DO NOT ACTUALLY SUMMIT ANYTHING....
Re: Warranty Admin. job description - 12/12/2008
... information and today's complex vehicle systems. For example, while finding and pricing labor operations correctly, he or she must match parts with labor, check the time spent on repairs, and correctly handle the technical explanations on warranty claims. The...
Re: PDI TIME FOR 2009 G3??? - 05/11/2009
... Information) and do the drill down by typing in the year, make and model you can go to Labor Operations, General Information & find any PDI time. The 2009 G3 pays 1.4 according to SI. ...
GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/15/2009
... It is really a sad situation. We didn't receive a letter today so I am praying that we will remain open. Good luck to everyone out there....
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
Re: GM MOE Test Question - 05/04/2009
Becky, "Mark of Excellence" Test. It is optional and your dealer has to sign you up for it. You can earn rewards based on your score. Christalyn, Thanks. In hind sight I think that is correct also. This was the "trick" question on the test for me....
Re: N4180 gmpp - 05/05/2009
I've had that labor op come back almost every time. I've had to H route N4180 to get paid. I asked the rep about that and was told that it might be an emmissions warranty, so had to prove otherwise.
Re: I am stumped again..... - 04/29/2009
[quote] h&kchevy : So you would not pay your tech to refinish all the rotors? [/quote] Oops I missed this time, I would use olh for this time, according to labor ops you could pay up to 1.6 front and then 1.6 rear but again I would partial time this...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/13/2009
... gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the replacement of the seal or gasket only."...
Parts Expediting & Freight for parts expediting - 04/16/2009
... for Z5000" This also has a Z7911 2 way shuttle (which paid). Does this need a B auth for like opcodes to push this through? I'm having a "duh" moment........
Re: Injection pump special policy, T5550 - 04/08/2009
I bit the big one and called DBC. They say that this 2000 is now considered Model Past VIN, but the reject code is LD - Lab op Does Not Apply. Fooled me! An H Routing we will go!!
Re: Recall Policies & Procedures question - 05/20/2009
... (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket shop installed a part wrong & the person was injured because it failed, would...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... Vehicles 4. Repurchase Costs The trade/repurchase process is not meant to be a profit opportunity for either General Motors or General Motors Dealers. General Motors will pay dealer cost, account 231/237, for the replacement vehicle when it becomes...
REPLACING KEYS UNDER WARRANTY - 06/09/2009
... IS FOR MISSING KEYS AT TIME OF PDI. IS THERE ANY INFO OUT THERE THAT STATES GUIDELINES. IN MY OPINION, KEYS ARE A MAINTANANCE ITEM AND ARE NOT COVERED UNDER WARRANTY. SVC MGR STATES IF THE KEY IS POOR IN WORKMANSHIP OR DEFECTIVE IT SHOULD BE WARRANTY....
Re: OLD RECALL #07217 - 06/19/2009
... and special policies will be addressed in the applicable bulletin. Courtesy Transportation Options • Shuttle Service - Providing a shuttle service for customers is the preferred transportation alternative and should be considered anytime a warranty...
Re: Tire Pressure Monitor Sensor - 06/29/2009
I run it as one line with olh for 2nd sensor and h-route with comments for excessive parts. If you try to re-use the same op code on the same R.O. the system rejects it as a duplicate.
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis....
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
... J6982 .5 (CAN YOU GET ANYTHING ELSE OUT OF THIS) -- THIS IS A GMPP CLAIM --THANKS FOR A SECOND OPINION !!!...
Re: Moving to ADP from Reynolds - 07/21/2009
... Dlr Principal said... you get to data entry manually. Yipee. I personally prefer R&R. Just my opinion....
Re: RENTAL REJECTS - 07/10/2009
... SERVICE AND PARTS OPERATIONS DCS404 URGENT - DISTRIBUTE IMMEDIATELY Date: July 10, 2009 To: All General Motors Dealers Attention: Service Manager and Warranty Administrator Subject: WINS Credit Cycle #021 -...
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
... returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling allowance? What opcodes/failcodes do I use? Do we charge the customer the same time that is on the bulletin, or use Mitchell? I am not sure how to submit this one. H...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... olh for the time taken to complete the job. Seems silly to have bleeding as a separate labor op when it is a requirement of the procedure! The powers that be must have a magic touch and can get all the work done without any air getting into the syst...
Forum - 09/19/2007
Most 'fully electronic' dealers that we have encountered are still assigning their authorization codes to the invoice copy in writing. It appears that the key factor in correctly authorizing with a paperless system is the dealer service provider that...
Maintenance Programs - 04/11/2024
... rotation, and MPVI within the first 12 months of ownership. Transactions are submitted using labor operation 0600733. Reimbursement amounts are listed here. The GMC Pro Grade Protection Program provides 1 maintenance visit, including an oil change, tire...
Any help is appreciated... - 09/19/2007
... that might be of interest to me to help me learn the most I can about my position here. Im very open to whatever is available to me. Anybody know of books, websites, other forums, CDs, tapes, articles, ANYTHING I can get my hands on? Please help me out....
Battery Transaction Requirements - 06/02/2023
... using the DCBS, it is recommended to use the VIN scan feature which automatically populates the battery type. For vehicles with two batteries, including Stop/Start vehicles, each battery must be electrically isolated and charged individually, which will...
Courtesy Transportation - 04/12/2022
... satisfaction, which in turn, can instill a sense of customer loyalty. Here's some of the different options you have, how to properly utilize them, and most importantly, how to properly submit a claim for reimbursement. Regardless of the type of Courtesy...
Fluid Leak Analyze - 06/14/2018
... to the technician for leak test diagnosis, but it isn't shown as add time with any of the labor operations in the labor time guide. Leak test time, or fluid leak analysis as it is officially called is explained in the Preface section of the Labor Time...
Straight Time - 02/24/2023
Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time instead it lists "ST" for Straight Time. But what does this mean? And how does it affect your ability to properly submit...
New Cadillac CPO Limited Warranty - 10/01/2020
... starts at the date of sale. There is no deductible associated with the coverage. The Cadillac CPO Operations Guide can be found in GlobalConnect within the Certified Pre-Owned Operations App. Appendix A provides an overview of What is Not Covered under...
Repeat Repair Authorization - 10/02/2018
Repeat Repair - Shop Comeback Service management is responsible for determining that the current repair is the responsibility of GM and not the result of a previous improper dealer workmanship or diagnosis. Associated reject codes with this scenario...
Emissions Warranty Coverage - 07/21/2022
... coverage code indicators are found in the Labor Time Guide with the applicable labor operation for the specific year, make, and model. Each alpha/numeric combination indicates a coverage that applies to that code. The three Emissions related coverage...
CBG CPO Warranty Coverge - 04/13/2022
... not cover reconditioning work due to vehicle damage or normal wear and tear. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available in Global Connect under the GM Pre-Owned Programs Resource...
npf - 12/11/2007
I agree, there a couple of areas that should have a NPF code, steering is one. I have, in the past, used the closest-to-op, such as you suggest, and make comments relevent to the attempt. Brian
... for Z5000" This also has a Z7911 2 way shuttle (which paid). Does this need a B auth for like opcodes to push this through? I'm having a "duh" moment........
Re: Injection pump special policy, T5550 - 04/08/2009
I bit the big one and called DBC. They say that this 2000 is now considered Model Past VIN, but the reject code is LD - Lab op Does Not Apply. Fooled me! An H Routing we will go!!
Re: Recall Policies & Procedures question - 05/20/2009
... (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket shop installed a part wrong & the person was injured because it failed, would...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... Vehicles 4. Repurchase Costs The trade/repurchase process is not meant to be a profit opportunity for either General Motors or General Motors Dealers. General Motors will pay dealer cost, account 231/237, for the replacement vehicle when it becomes...
REPLACING KEYS UNDER WARRANTY - 06/09/2009
... IS FOR MISSING KEYS AT TIME OF PDI. IS THERE ANY INFO OUT THERE THAT STATES GUIDELINES. IN MY OPINION, KEYS ARE A MAINTANANCE ITEM AND ARE NOT COVERED UNDER WARRANTY. SVC MGR STATES IF THE KEY IS POOR IN WORKMANSHIP OR DEFECTIVE IT SHOULD BE WARRANTY....
Re: OLD RECALL #07217 - 06/19/2009
... and special policies will be addressed in the applicable bulletin. Courtesy Transportation Options • Shuttle Service - Providing a shuttle service for customers is the preferred transportation alternative and should be considered anytime a warranty...
Re: Tire Pressure Monitor Sensor - 06/29/2009
I run it as one line with olh for 2nd sensor and h-route with comments for excessive parts. If you try to re-use the same op code on the same R.O. the system rejects it as a duplicate.
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis....
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
... J6982 .5 (CAN YOU GET ANYTHING ELSE OUT OF THIS) -- THIS IS A GMPP CLAIM --THANKS FOR A SECOND OPINION !!!...
Re: Moving to ADP from Reynolds - 07/21/2009
... Dlr Principal said... you get to data entry manually. Yipee. I personally prefer R&R. Just my opinion....
Re: RENTAL REJECTS - 07/10/2009
... SERVICE AND PARTS OPERATIONS DCS404 URGENT - DISTRIBUTE IMMEDIATELY Date: July 10, 2009 To: All General Motors Dealers Attention: Service Manager and Warranty Administrator Subject: WINS Credit Cycle #021 -...
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
... returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling allowance? What opcodes/failcodes do I use? Do we charge the customer the same time that is on the bulletin, or use Mitchell? I am not sure how to submit this one. H...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... olh for the time taken to complete the job. Seems silly to have bleeding as a separate labor op when it is a requirement of the procedure! The powers that be must have a magic touch and can get all the work done without any air getting into the syst...
Forum - 09/19/2007
Most 'fully electronic' dealers that we have encountered are still assigning their authorization codes to the invoice copy in writing. It appears that the key factor in correctly authorizing with a paperless system is the dealer service provider that...
Maintenance Programs - 04/11/2024
... rotation, and MPVI within the first 12 months of ownership. Transactions are submitted using labor operation 0600733. Reimbursement amounts are listed here. The GMC Pro Grade Protection Program provides 1 maintenance visit, including an oil change, tire...
Any help is appreciated... - 09/19/2007
... that might be of interest to me to help me learn the most I can about my position here. Im very open to whatever is available to me. Anybody know of books, websites, other forums, CDs, tapes, articles, ANYTHING I can get my hands on? Please help me out....
Battery Transaction Requirements - 06/02/2023
... using the DCBS, it is recommended to use the VIN scan feature which automatically populates the battery type. For vehicles with two batteries, including Stop/Start vehicles, each battery must be electrically isolated and charged individually, which will...
Courtesy Transportation - 04/12/2022
... satisfaction, which in turn, can instill a sense of customer loyalty. Here's some of the different options you have, how to properly utilize them, and most importantly, how to properly submit a claim for reimbursement. Regardless of the type of Courtesy...
Fluid Leak Analyze - 06/14/2018
... to the technician for leak test diagnosis, but it isn't shown as add time with any of the labor operations in the labor time guide. Leak test time, or fluid leak analysis as it is officially called is explained in the Preface section of the Labor Time...
Straight Time - 02/24/2023
Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time instead it lists "ST" for Straight Time. But what does this mean? And how does it affect your ability to properly submit...
New Cadillac CPO Limited Warranty - 10/01/2020
... starts at the date of sale. There is no deductible associated with the coverage. The Cadillac CPO Operations Guide can be found in GlobalConnect within the Certified Pre-Owned Operations App. Appendix A provides an overview of What is Not Covered under...
Repeat Repair Authorization - 10/02/2018
Repeat Repair - Shop Comeback Service management is responsible for determining that the current repair is the responsibility of GM and not the result of a previous improper dealer workmanship or diagnosis. Associated reject codes with this scenario...
Emissions Warranty Coverage - 07/21/2022
... coverage code indicators are found in the Labor Time Guide with the applicable labor operation for the specific year, make, and model. Each alpha/numeric combination indicates a coverage that applies to that code. The three Emissions related coverage...
CBG CPO Warranty Coverge - 04/13/2022
... not cover reconditioning work due to vehicle damage or normal wear and tear. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available in Global Connect under the GM Pre-Owned Programs Resource...
npf - 12/11/2007
I agree, there a couple of areas that should have a NPF code, steering is one. I have, in the past, used the closest-to-op, such as you suggest, and make comments relevent to the attempt. Brian
BODY SHOP REPAIR - 12/13/2007
2004 SILVERADO VIN#1GCEC14T24Z142312 (TROUBLE LOCATING OP) WE SENT TO BODY SHOP: RIGHT REAR 1/4 PANEL CRACKING AT BRACKET.... REPLACED-PAINTED PT#15758520/FENDER, REPLACED PT#15760014/MOLDING ----- BY VIN: PULLED UP "REFINISH RIGHT QUARTER "DOESNT LIST...
GM DOCUMENT DIAG VS REPAIR TIME - 12/18/2007
... IGN SWITCH HSG REPLACEMENT, ALSO PERFORMED THEFT DETERRENT PROGRAMMING.. I AM LOOKING AT LABOR OP #E7202 1.1 BUT I AM STILL UNSURE IF FOLLOWING A DOC FOR DIAG IS STILL ONLY CONSIDERED INTO THE AVERAGE .3 DIAG TIME ALOTTED OR YOU CAN CLAIM OLH -- MY ...
Forum - 10/23/2007
... well as I do that a lower intake has nothing to do with an alternator, it's just the way the labor ops are set up. You did not specify whether you put the dye in the oil or the coolant. Both can leak out of an intake gasket. If you put the dye in the...
rejected claim LD, - 10/22/2007
I was rejected for Labor Op J0259, as a B as well because I had J4100 on the same R/O. I have a NPF for intake manifold possible leak. Dye was installed, and is the only part. asked for .3 labor. Brian
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
Water Leaks - 09/19/2007
We have had several vehicles in for various water leaks. I'm not finding any opcodes that address leaking from the body (i.e.- cowl, firewall, a-pillar, etc) but have found something around the windshield. What is the proper way to code this for example:...
Re: Get them to document - 12/27/2007
... what they have done is extremely important for getting them paid, easier for find correct labor op for warranty claims, less rejected claims---various reasons why it is vital for documentation to be completed. However, getting the technicians to do their...
FUEL COMPOSITION - 03/03/2008
... FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
Re: LEAK TESTING - 02/27/2008
Can't seem to find where it was but I'm sure dye is supposed to go in part field. I'm trying to locate info. However, the part # for dye does pay with this labor op. Does not reject for part# incompatible.
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
LIFTGATE WIRING HARNESS ASSEMBLY - 02/19/2008
... - HAVE CHECKED PART TO GROUP LABOR GUIDE --- DOES ANYONE KNOW WHAT ELSE I CAN LOOK UNDER FOR THE PROPER LABOR OP ????...
Net Item - 05/01/2008
... documented or published. Additionally, be sure to confirm that you have selected the correct labor operation. If the claim rejects for net excessive and claim data is accurate, h route to your DVM for review....
Brake Sanding? - 05/15/2008
... repair made. Am I missing something here? It wouldn't fall under the "refinishing rotors" job op, right? That is for turning the rotors. Right? Thanks in advance for the help....
Cracked pads - 05/16/2008
... or invalid". I used 1K for cracked break pads. And NU (squeak) for CC. Also rejected for "Labor OP requires wholesale Auth". I used H0042 for RR front pads and claimed .8 and 1.2 for the job and to refinish both rotors. All sounds right on to me....
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
Re: DASHBOARD - 03/27/2008
There isn't a labor op for dashboard r&r. I use B5410 .4, seam leak, and put the rest in olh with clear notes for the AVM. Brian
FUEL - 03/06/2008
... FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
Re: Rejected Claim - 03/07/2008
... upfront fee and then $99 a month for "maintenance & tech support". After reviewing our volume, we opted to manually input our claims into WINS, as the interface would only include the RO#, VIN, date of service, mileage & service advisor. None of the...
Re: 04-06-03-013A CLARIFICATION - 03/18/2008
... is what fixed you concern in the end(if I understood correctly). I would use the module labor op and olh for reprogram and other repairs. I have been told that when you are dealing with a single customer concern and it took more than one fix you would...
Re: AUTH B - 08/11/2008
I HAVE ALWAYS PUT THE AUTH-B ON THE 2ND LINE - UNLESS THE OP CODES REFERS TO A PREVIOUS RO (THE WAY I THINK ABOUT IT IS -- YOU ALWAYS START WITH THE 1ST LINE, SO I ASK MYSELF, DOES THE FIRST LINE RELATE TO ANY "PREVIOUS" LO'S, IF NO-NO AUTH REQUIRED......
Re: PIP4364. Fuel Composition test for P0172 - 08/14/2008
... to the tech it is actually resetting the PCM parameters so I used J6354 as a closest to labor op. Since we now have the requirement for the reprogram code you may have to H-route with comments and see if they can override if it rejects for FC invalid,...
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... the bulletin was April 2008. Usually, if I try to charge more than the bulletin allows, the labor op rejects. Shouldn't the bulletin be updated to reflect parts price changes, or am I stuck charging what the bulletin says? ...
Re: BRAKES AND ROTORS - 06/18/2008
Warranty System Documentation -- Lateral Run Out (LRO) -- REQUIRED When using any one of the brake labor operations (including brake pad replacements). Will probably have to have tech take LRO measurement and document so you have a fail code.
Re: Tire Claim - 07/15/2008
... paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!! [/quote] So even though the alignment was the reason the tires were damaged, I should put the...
Exterior Roof Panel - 06/06/2008
... ? do we submit as a Claim-B or again under recall & H-route to rep ..... UNABLE TO LOCATE AN OP CODE FOR PANELS ???...
2004 SILVERADO VIN#1GCEC14T24Z142312 (TROUBLE LOCATING OP) WE SENT TO BODY SHOP: RIGHT REAR 1/4 PANEL CRACKING AT BRACKET.... REPLACED-PAINTED PT#15758520/FENDER, REPLACED PT#15760014/MOLDING ----- BY VIN: PULLED UP "REFINISH RIGHT QUARTER "DOESNT LIST...
GM DOCUMENT DIAG VS REPAIR TIME - 12/18/2007
... IGN SWITCH HSG REPLACEMENT, ALSO PERFORMED THEFT DETERRENT PROGRAMMING.. I AM LOOKING AT LABOR OP #E7202 1.1 BUT I AM STILL UNSURE IF FOLLOWING A DOC FOR DIAG IS STILL ONLY CONSIDERED INTO THE AVERAGE .3 DIAG TIME ALOTTED OR YOU CAN CLAIM OLH -- MY ...
Forum - 10/23/2007
... well as I do that a lower intake has nothing to do with an alternator, it's just the way the labor ops are set up. You did not specify whether you put the dye in the oil or the coolant. Both can leak out of an intake gasket. If you put the dye in the...
rejected claim LD, - 10/22/2007
I was rejected for Labor Op J0259, as a B as well because I had J4100 on the same R/O. I have a NPF for intake manifold possible leak. Dye was installed, and is the only part. asked for .3 labor. Brian
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
Water Leaks - 09/19/2007
We have had several vehicles in for various water leaks. I'm not finding any opcodes that address leaking from the body (i.e.- cowl, firewall, a-pillar, etc) but have found something around the windshield. What is the proper way to code this for example:...
Re: Get them to document - 12/27/2007
... what they have done is extremely important for getting them paid, easier for find correct labor op for warranty claims, less rejected claims---various reasons why it is vital for documentation to be completed. However, getting the technicians to do their...
FUEL COMPOSITION - 03/03/2008
... FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
Re: LEAK TESTING - 02/27/2008
Can't seem to find where it was but I'm sure dye is supposed to go in part field. I'm trying to locate info. However, the part # for dye does pay with this labor op. Does not reject for part# incompatible.
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
LIFTGATE WIRING HARNESS ASSEMBLY - 02/19/2008
... - HAVE CHECKED PART TO GROUP LABOR GUIDE --- DOES ANYONE KNOW WHAT ELSE I CAN LOOK UNDER FOR THE PROPER LABOR OP ????...
Net Item - 05/01/2008
... documented or published. Additionally, be sure to confirm that you have selected the correct labor operation. If the claim rejects for net excessive and claim data is accurate, h route to your DVM for review....
Brake Sanding? - 05/15/2008
... repair made. Am I missing something here? It wouldn't fall under the "refinishing rotors" job op, right? That is for turning the rotors. Right? Thanks in advance for the help....
Cracked pads - 05/16/2008
... or invalid". I used 1K for cracked break pads. And NU (squeak) for CC. Also rejected for "Labor OP requires wholesale Auth". I used H0042 for RR front pads and claimed .8 and 1.2 for the job and to refinish both rotors. All sounds right on to me....
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
Re: DASHBOARD - 03/27/2008
There isn't a labor op for dashboard r&r. I use B5410 .4, seam leak, and put the rest in olh with clear notes for the AVM. Brian
FUEL - 03/06/2008
... FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
Re: Rejected Claim - 03/07/2008
... upfront fee and then $99 a month for "maintenance & tech support". After reviewing our volume, we opted to manually input our claims into WINS, as the interface would only include the RO#, VIN, date of service, mileage & service advisor. None of the...
Re: 04-06-03-013A CLARIFICATION - 03/18/2008
... is what fixed you concern in the end(if I understood correctly). I would use the module labor op and olh for reprogram and other repairs. I have been told that when you are dealing with a single customer concern and it took more than one fix you would...
Re: AUTH B - 08/11/2008
I HAVE ALWAYS PUT THE AUTH-B ON THE 2ND LINE - UNLESS THE OP CODES REFERS TO A PREVIOUS RO (THE WAY I THINK ABOUT IT IS -- YOU ALWAYS START WITH THE 1ST LINE, SO I ASK MYSELF, DOES THE FIRST LINE RELATE TO ANY "PREVIOUS" LO'S, IF NO-NO AUTH REQUIRED......
Re: PIP4364. Fuel Composition test for P0172 - 08/14/2008
... to the tech it is actually resetting the PCM parameters so I used J6354 as a closest to labor op. Since we now have the requirement for the reprogram code you may have to H-route with comments and see if they can override if it rejects for FC invalid,...
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... the bulletin was April 2008. Usually, if I try to charge more than the bulletin allows, the labor op rejects. Shouldn't the bulletin be updated to reflect parts price changes, or am I stuck charging what the bulletin says? ...
Re: BRAKES AND ROTORS - 06/18/2008
Warranty System Documentation -- Lateral Run Out (LRO) -- REQUIRED When using any one of the brake labor operations (including brake pad replacements). Will probably have to have tech take LRO measurement and document so you have a fail code.
Re: Tire Claim - 07/15/2008
... paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!! [/quote] So even though the alignment was the reason the tires were damaged, I should put the...
Exterior Roof Panel - 06/06/2008
... ? do we submit as a Claim-B or again under recall & H-route to rep ..... UNABLE TO LOCATE AN OP CODE FOR PANELS ???...
RKE RECEIVER - 06/09/2008
LOOKING FOR A LABOR OP & TIME FOR A 1993 CORVETTE "RKE RECEIVER"
Repeat Repair Log - 11/19/2008
... if any others do it? My question is what is a true repeat repair. I know GM considers any Labor Op in the same group a related / repeat but what I would consider a repeat is the exact repair being preformed multiple times. If anyone else has to fill...
Re: DUAL HEADREST DVD - 10/30/2008
... #08-00-89-005B THAT SHOULD EXPLAIN EVERYTHING. YOU SHOULD BE GETTING REIMBURSED THROUGH YOUR OPEN PARTS ACCOUNT....
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
Re: Ring My Bell - 10/13/2008
... rode with her, turned the corner and heard the noise. He proceeded to reach over to the console, open it and found her sunglasses sliding on each turn and hitting on each turn. She hasn't been back for a while. Wonder if she was embarrassed?...
ANY KIA PEOPLE OUT THERE - 10/08/2008
IF WE FIND A WARRANTY ITEM ON THE PDI, DO WE NEED TO OPEN A NEW RO OR CAN WE ADD IT TO THE PDI TICKET. BTW I'M ALSO A JEEP AND HYUNDAI DEALER IF ANYONE EVER NEEDS HELP WITH THOSE LINES.
REAR DIFFERENTIAL GEAR OIL - 08/18/2008
... REAR DIFF GEAR OIL PT#89021677 (QTY-2), I USED F2159 AND IT REJECTED FOR PT# INCOMPATIBLE TO LABOR OP & PARTS AMOUNT EXCESSIVE, BEYOND AUTH LIMIT I MUST BE HAVING A "BRAIN CRAMP" ON THIS ONE, I AM JUST NOT SEEING IT !!...
Re: GLOBAL WARRANTY - 08/20/2008
... are Chev/Cad dealer. I wanted to go into the system and practise for what I thought was a year-end opening, but was told it would be at least June of 2009 at the earliest. So, smarter, at least! Brian ...
Re: GLOBAL WARRANTY - 08/21/2008
... will we be able to get that we currently are unable to see? [/quote] I beleive they are the labor op frequency, authorization reports, labor reports, part reports, technical reports (not sure what that means), basically reports that the DVM comes to...
Increase in shuttle allowance - 08/25/2008
... of the Courtesy Transportation program and requirements remain the same, including the labor operations (Saab object codes). ...
Re: HOURS - 08/26/2008
We are open from 7am 'til 6pm in service, Mon thru Fri. Closed Sat/Sun. I work 6am 'til 3pm, Mon thru Fri.
ACDelco Part Failure - 08/28/2008
... dealership. We provided the replacement. My question is will submitting this claim with no labor op fly? Just submit with part and labor in net?...
Re: CROSS-LINE WARRANTY - 09/16/2008
Just did a Hummer yesterday. Works the same as Chevy, etc. I looked up my labor op on SI, submitted normally. Brian
Re: parts warranty on seal and gaskets - 09/10/2008
... Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the seal or gasket only. ...
POWERTRAIN WARRANTY - 09/24/2008
WHERE CAN I FIND THE LIST OF LABOR OPS THAT ARE COVERED UNDER THE 5/100 POWERTRAIN WARRANTY. I KNOW I HAVE SEEN IT BEFORE, I JUST CAN'T REMEMBER WHERE. THANKS FOR THE HELP :)
Re: Courtesy delivery (dropship) PDI - 09/24/2008
[quote] Frenche: I BELIEVE IT WOULD BE SUBMITTED WITH A CLAIM TYPE 'I', MG/99, LABOR OPERATION Z7000 IF NOT AUTOMATICALLY PAID [/quote] This is exactly how to submit them, if they are courtesy deliveries. If a courtesy delivery doesn't pay when you submit...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
You can only get what warranty pays, regardless of what time the sublet shop has invested. I would do a front door color/clear coat. Blending time is obtained by using the color/clear coat labor operation for the additional panels. Reduced time allowance...
Paint Blending - 02/02/2023
Can anyone explain when it is appropriate to be blending into adjacent panels? I have claims from our body shop for a transportation 3" scratch ( not into the metal and not tri coat paint ) in paint on a front door lets say,,,soo it takes a partial...
Forum - 02/17/2023
If it is still open I try to make them do it correctly even if the time punches are screwed up. If the ticket is closed I will break it up on submission and give a note to WSC.
Forum - 02/24/2023
... vehicle make/model and the failure (possibly water leak at the windshield seal)? also, what labor operation is being claimed? and, is the repair expense claimed in net item/sublet (any labor time in base)? does the sublet expense include additional...
Forum - 01/26/2023
I had one 2 days ago reject 903 and I started to get mad then I realized the advisor used a GMC opcode for a Buick service and it was legit. Problem is it happened so many times over the last few days I was hesitant to even check to see if WE were the...
Forum - 01/05/2023
... this occur a couple of times and frankly I think they are being stupid about it. For you non-EV shops, ANY repairs done to a BOLT require a 100% EV trained tech to perform the work. Yeah there are some ops that won't kick back but do yourself a favor...
Transportation LON items of concern - 01/10/2023
... Monday after Xmas. Soo then I went upstairs to our business office and was able to find a copy of another deliver receipt with their contact info so was able to send the LON as required in time,,,,,but it wasnt easy!! BTW ,,,DBC would...
Forum - 04/10/2023
... Center: Warranty Expense Management. Customer Enthusiasm, Policy and Recalls, and Goodwill labor operations are excluded from the service agent expense analysis process....
Forum - 03/17/2023
... SA hooks up the SAVI tool, that this is triggering the OTA update. Which explains why it's open when the vehicle 1st comes in for service, and then closed by the time we are ready to submit the claim. If you look up the features/ comparisons...
LOOKING FOR A LABOR OP & TIME FOR A 1993 CORVETTE "RKE RECEIVER"
Repeat Repair Log - 11/19/2008
... if any others do it? My question is what is a true repeat repair. I know GM considers any Labor Op in the same group a related / repeat but what I would consider a repeat is the exact repair being preformed multiple times. If anyone else has to fill...
Re: DUAL HEADREST DVD - 10/30/2008
... #08-00-89-005B THAT SHOULD EXPLAIN EVERYTHING. YOU SHOULD BE GETTING REIMBURSED THROUGH YOUR OPEN PARTS ACCOUNT....
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
Re: Ring My Bell - 10/13/2008
... rode with her, turned the corner and heard the noise. He proceeded to reach over to the console, open it and found her sunglasses sliding on each turn and hitting on each turn. She hasn't been back for a while. Wonder if she was embarrassed?...
ANY KIA PEOPLE OUT THERE - 10/08/2008
IF WE FIND A WARRANTY ITEM ON THE PDI, DO WE NEED TO OPEN A NEW RO OR CAN WE ADD IT TO THE PDI TICKET. BTW I'M ALSO A JEEP AND HYUNDAI DEALER IF ANYONE EVER NEEDS HELP WITH THOSE LINES.
REAR DIFFERENTIAL GEAR OIL - 08/18/2008
... REAR DIFF GEAR OIL PT#89021677 (QTY-2), I USED F2159 AND IT REJECTED FOR PT# INCOMPATIBLE TO LABOR OP & PARTS AMOUNT EXCESSIVE, BEYOND AUTH LIMIT I MUST BE HAVING A "BRAIN CRAMP" ON THIS ONE, I AM JUST NOT SEEING IT !!...
Re: GLOBAL WARRANTY - 08/20/2008
... are Chev/Cad dealer. I wanted to go into the system and practise for what I thought was a year-end opening, but was told it would be at least June of 2009 at the earliest. So, smarter, at least! Brian ...
Re: GLOBAL WARRANTY - 08/21/2008
... will we be able to get that we currently are unable to see? [/quote] I beleive they are the labor op frequency, authorization reports, labor reports, part reports, technical reports (not sure what that means), basically reports that the DVM comes to...
Increase in shuttle allowance - 08/25/2008
... of the Courtesy Transportation program and requirements remain the same, including the labor operations (Saab object codes). ...
Re: HOURS - 08/26/2008
We are open from 7am 'til 6pm in service, Mon thru Fri. Closed Sat/Sun. I work 6am 'til 3pm, Mon thru Fri.
ACDelco Part Failure - 08/28/2008
... dealership. We provided the replacement. My question is will submitting this claim with no labor op fly? Just submit with part and labor in net?...
Re: CROSS-LINE WARRANTY - 09/16/2008
Just did a Hummer yesterday. Works the same as Chevy, etc. I looked up my labor op on SI, submitted normally. Brian
Re: parts warranty on seal and gaskets - 09/10/2008
... Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the seal or gasket only. ...
POWERTRAIN WARRANTY - 09/24/2008
WHERE CAN I FIND THE LIST OF LABOR OPS THAT ARE COVERED UNDER THE 5/100 POWERTRAIN WARRANTY. I KNOW I HAVE SEEN IT BEFORE, I JUST CAN'T REMEMBER WHERE. THANKS FOR THE HELP :)
Re: Courtesy delivery (dropship) PDI - 09/24/2008
[quote] Frenche: I BELIEVE IT WOULD BE SUBMITTED WITH A CLAIM TYPE 'I', MG/99, LABOR OPERATION Z7000 IF NOT AUTOMATICALLY PAID [/quote] This is exactly how to submit them, if they are courtesy deliveries. If a courtesy delivery doesn't pay when you submit...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
You can only get what warranty pays, regardless of what time the sublet shop has invested. I would do a front door color/clear coat. Blending time is obtained by using the color/clear coat labor operation for the additional panels. Reduced time allowance...
Paint Blending - 02/02/2023
Can anyone explain when it is appropriate to be blending into adjacent panels? I have claims from our body shop for a transportation 3" scratch ( not into the metal and not tri coat paint ) in paint on a front door lets say,,,soo it takes a partial...
Forum - 02/17/2023
If it is still open I try to make them do it correctly even if the time punches are screwed up. If the ticket is closed I will break it up on submission and give a note to WSC.
Forum - 02/24/2023
... vehicle make/model and the failure (possibly water leak at the windshield seal)? also, what labor operation is being claimed? and, is the repair expense claimed in net item/sublet (any labor time in base)? does the sublet expense include additional...
Forum - 01/26/2023
I had one 2 days ago reject 903 and I started to get mad then I realized the advisor used a GMC opcode for a Buick service and it was legit. Problem is it happened so many times over the last few days I was hesitant to even check to see if WE were the...
Forum - 01/05/2023
... this occur a couple of times and frankly I think they are being stupid about it. For you non-EV shops, ANY repairs done to a BOLT require a 100% EV trained tech to perform the work. Yeah there are some ops that won't kick back but do yourself a favor...
Transportation LON items of concern - 01/10/2023
... Monday after Xmas. Soo then I went upstairs to our business office and was able to find a copy of another deliver receipt with their contact info so was able to send the LON as required in time,,,,,but it wasnt easy!! BTW ,,,DBC would...
Forum - 04/10/2023
... Center: Warranty Expense Management. Customer Enthusiasm, Policy and Recalls, and Goodwill labor operations are excluded from the service agent expense analysis process....
Forum - 03/17/2023
... SA hooks up the SAVI tool, that this is triggering the OTA update. Which explains why it's open when the vehicle 1st comes in for service, and then closed by the time we are ready to submit the claim. If you look up the features/ comparisons...
Forum - 03/21/2023
... part which in this instance appears to be your heater core. The tech should run time for other operations performed as a result of the damage for each component replaced that was affected. All the parts will be listed on your job card with the failed...
Forum - 03/22/2023
... as it pertains to the customer's orginial concern. Tech punched all time on original line for ST operation to correct concern. No time punch for add-on line, EI similar to LTG base time concept. Hopefully all of that is kosher. 22 hour ST repair is currently...
Forum - 07/08/2022
Interesting that you bring that up since the very claim I was talking about ended up needing to be changed in that way. GM kicked it back for me to recode the second battery as an add line with the base opcode.
Forum - 07/06/2022
Parts warranty is based on the open date of the original installation RO. If you did another parts warranty in the middle it does not reset. You go by the original purchase.
Forum - 07/06/2022
This is addressed in the June 2022 Service Ops Sentinel. At least here it isn't contradictory. So far, all of our techs have used the RPT. I'm not sure how to confirm it though. I can't find a record in CSMT.
Forum - 08/31/2022
... by the time punches before I scan them, like "diag", "repair", "OLH" etc. The thing about ST operations is that you can't just add the time and roll with it. You need to show what part was road testing and diagnosis, etc. They want to see which punches...
Forum - 08/01/2022
... claims being diff, but before they get with me sometimes on claims so I can make sure the right op and tech time is correct they are submitting the PET. Sometimes when this happens the amounts differ, I was told by WSC a few dollars off is ok,...
Forum - 08/01/2022
And the opcodes for CPO are incorrect, see above. For those of you who have my charts, I will update them again and send out copies.
Forum - 08/01/2022
I honestly didn't look at the op codes because I know them from years of using them. Thanks for letting me know so I have to train someone to help they have the right information.
Forum - 08/11/2022
... basis for diagnostic add times as the only one is "electrical diagnosis" which does not apply The opcode for the control arm pays ST so a time punch is needed to show actual work time for this repair Using the add times for alignment on the strut you...
Forum - 08/17/2022
... take me a couple of hours to break down how all that works. The short version is to look at your opcode and it will list "coverage code __" at the top and whatever opcode you are using and you just need to verify active coverage on your IVH report....
Forum - 07/27/2022
... I have been battling a few for the last couple of weeks that finally cleared Monday. Invoices open on and after 8/1 get the new pricing that is now reflected in SI maintenance charts although in another topic I have raised some concerns about the new...
Forum - 09/14/2022
... Reference Chart is available in the GlobalConnect Warranty Resource Center within the "Labor Operations Selection Tools" section of "Programs & Claims Submission". ...
Forum - 11/01/2022
... no service performed or line entered in error. You can delete a sub line, like it lets you add an operation (or multiples) to a single line and you can remove those but not that actual line. ...
Battery replacements *sigh* and add time for diag - 11/21/2022
... did he check why the battery failed other than getting codes and using the GR8. I want others opinion please ...
What Would You Do? - 05/23 - 04/25/2023
... updates.On the date of the customer’s scheduled appointment, the recall was listed as open on IVH, so it was included on the job card write up and performed by the technician.The warranty administrator was out of the office for a long weekend vacation...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Bulletin PIP5681C - 03/29/2023
... It is to inspect the welds to see if they are broken or cracked. The bulletin give the labor op for the front exhaust pipe only. However, the bulletin mentions to also check the right cat converter pipe to see if it is also cracked. My question is if...
Forum - 05/05/2023
If the opcode comes up the same in the regular LTG as it does in the tool I usually use the one that comes up in the tool. It has filters for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You...
Forum - 06/28/2023
The following is posted in the Powertrain Coverage Code section of the LTG Preface - the labor operation table is no longer present:
Forum - 07/24/2023
... they "think" that oh its a plain repair but come to find out the true cause was a straight time op and they don't clock then oh well no pay . ...
RPO IVH vs. window sticker - 07/31/2023
... the RPO to IVH but it should already be there according to the window sticker. How do I add the option AND get paid?? 0590032 only pays labor(if GWM would accept it) and they are looking for parts payment too. Would this be the $210 listed on the wi...
Paint Lops - 06/07/2023
... kit. I am having a difficult time finding the time that it would take to paint it. Under the labor op to replace it it doesn't have any paint time. I also cannot find a LOP for painting the grille under the paint lops. Has anyone else come across this...
Forum - 07/24/2023
If it is not part of the published operation it cannot be paid normally. It would have to be OLH and as such it would need to be compliant for timekeeping. NO punch = no pay This would be a good example of why I have never allowed my Chevy techs to stop...
Forum - 08/08/2023
... goes missing. He advised trouble shooting my browser, then contacting the DBC APPS at 888-337-1010 option 1 then 2 if this happens again. I don't believe my browser is the issue, but I'll check it. There are just too may people experiencing lost items...
... part which in this instance appears to be your heater core. The tech should run time for other operations performed as a result of the damage for each component replaced that was affected. All the parts will be listed on your job card with the failed...
Forum - 03/22/2023
... as it pertains to the customer's orginial concern. Tech punched all time on original line for ST operation to correct concern. No time punch for add-on line, EI similar to LTG base time concept. Hopefully all of that is kosher. 22 hour ST repair is currently...
Forum - 07/08/2022
Interesting that you bring that up since the very claim I was talking about ended up needing to be changed in that way. GM kicked it back for me to recode the second battery as an add line with the base opcode.
Forum - 07/06/2022
Parts warranty is based on the open date of the original installation RO. If you did another parts warranty in the middle it does not reset. You go by the original purchase.
Forum - 07/06/2022
This is addressed in the June 2022 Service Ops Sentinel. At least here it isn't contradictory. So far, all of our techs have used the RPT. I'm not sure how to confirm it though. I can't find a record in CSMT.
Forum - 08/31/2022
... by the time punches before I scan them, like "diag", "repair", "OLH" etc. The thing about ST operations is that you can't just add the time and roll with it. You need to show what part was road testing and diagnosis, etc. They want to see which punches...
Forum - 08/01/2022
... claims being diff, but before they get with me sometimes on claims so I can make sure the right op and tech time is correct they are submitting the PET. Sometimes when this happens the amounts differ, I was told by WSC a few dollars off is ok,...
Forum - 08/01/2022
And the opcodes for CPO are incorrect, see above. For those of you who have my charts, I will update them again and send out copies.
Forum - 08/01/2022
I honestly didn't look at the op codes because I know them from years of using them. Thanks for letting me know so I have to train someone to help they have the right information.
Forum - 08/11/2022
... basis for diagnostic add times as the only one is "electrical diagnosis" which does not apply The opcode for the control arm pays ST so a time punch is needed to show actual work time for this repair Using the add times for alignment on the strut you...
Forum - 08/17/2022
... take me a couple of hours to break down how all that works. The short version is to look at your opcode and it will list "coverage code __" at the top and whatever opcode you are using and you just need to verify active coverage on your IVH report....
Forum - 07/27/2022
... I have been battling a few for the last couple of weeks that finally cleared Monday. Invoices open on and after 8/1 get the new pricing that is now reflected in SI maintenance charts although in another topic I have raised some concerns about the new...
Forum - 09/14/2022
... Reference Chart is available in the GlobalConnect Warranty Resource Center within the "Labor Operations Selection Tools" section of "Programs & Claims Submission". ...
Forum - 11/01/2022
... no service performed or line entered in error. You can delete a sub line, like it lets you add an operation (or multiples) to a single line and you can remove those but not that actual line. ...
Battery replacements *sigh* and add time for diag - 11/21/2022
... did he check why the battery failed other than getting codes and using the GR8. I want others opinion please ...
What Would You Do? - 05/23 - 04/25/2023
... updates.On the date of the customer’s scheduled appointment, the recall was listed as open on IVH, so it was included on the job card write up and performed by the technician.The warranty administrator was out of the office for a long weekend vacation...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Bulletin PIP5681C - 03/29/2023
... It is to inspect the welds to see if they are broken or cracked. The bulletin give the labor op for the front exhaust pipe only. However, the bulletin mentions to also check the right cat converter pipe to see if it is also cracked. My question is if...
Forum - 05/05/2023
If the opcode comes up the same in the regular LTG as it does in the tool I usually use the one that comes up in the tool. It has filters for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You...
Forum - 06/28/2023
The following is posted in the Powertrain Coverage Code section of the LTG Preface - the labor operation table is no longer present:
Forum - 07/24/2023
... they "think" that oh its a plain repair but come to find out the true cause was a straight time op and they don't clock then oh well no pay . ...
RPO IVH vs. window sticker - 07/31/2023
... the RPO to IVH but it should already be there according to the window sticker. How do I add the option AND get paid?? 0590032 only pays labor(if GWM would accept it) and they are looking for parts payment too. Would this be the $210 listed on the wi...
Paint Lops - 06/07/2023
... kit. I am having a difficult time finding the time that it would take to paint it. Under the labor op to replace it it doesn't have any paint time. I also cannot find a LOP for painting the grille under the paint lops. Has anyone else come across this...
Forum - 07/24/2023
If it is not part of the published operation it cannot be paid normally. It would have to be OLH and as such it would need to be compliant for timekeeping. NO punch = no pay This would be a good example of why I have never allowed my Chevy techs to stop...
Forum - 08/08/2023
... goes missing. He advised trouble shooting my browser, then contacting the DBC APPS at 888-337-1010 option 1 then 2 if this happens again. I don't believe my browser is the issue, but I'll check it. There are just too may people experiencing lost items...
Forum - 08/09/2023
... the first place). You don't even want to know about the last interaction I had with them. I had to open the case 2 times for the same issue and neither time did they answer my question and they closed the case with no resolution....
ECM replacement on a diesel - 08/15/2023
Verifying something here, have a 2020 3500 4wd Diesel (Engine L5P) is needing to have the ECM replaced. The labor op is 4025390. So now with all these changes in SI (which btw they stink) this is what it says, and according to WSC the ECM is not...
Forum - 10/09/2023
... one... All repairs would be submitted on 1 claim using the transmission as the causal and main opcode. All additional time to replace the clutches and turbine shaft would be OLH with appropriate SM auth. Claim will also require parts ceiling exceeded...
Transmission Flush - 10/18/2023
... flush it. Since the bulletin doesn't apply to some I've been advised to use the closest to labor op which in this case I am picking the torque converter to claim the time and fluid. For the vehicles that are covered under the bulletins they are...
Forum - 08/07/2023
I hate to say this but you might need to contact DBC, use the chat and give them your Job Card info and have them see why your vehicle is not paying on that operation code. You will probably never hear back from WSC on that one.
Incompatible part - 11/01/2023
... management signature, date, time, and explanation, if the total parts are excessive for the labor operation. I was told by my old WSC person that if the tech includes it in the story then I do not have to have authorization for incompatible...
Forum - 11/01/2023
I use the PDF download that has restricted operations on it. I am not going through all that.
Forum - 11/01/2023
I rarely if ever submit CCND claims. Some of those have opcodes and times for doing some checks. If it doesn't tell your cheap SM to pay them a little internal time. Otherwise you are setting yourself up for a bad survey and a repeat repair.
Forum - 10/23/2023
Thanks, Kristen and ewill3rd for responding. We are going to use the cable labor op. It has a ST labor time. Now trying to figure out what is the actual straight repair time and any OLH time to access, etc. Thanks again for your help.
Forum - 12/15/2023
If you are talking to me Steph, I would say my advisors most popular errors are: missing client signatures missing documents including VIS, parts warranty supporting invoices, sublet receipts out mileage out of warranty repairs - for not checking operations,...
Transmission Flush - 01/25/2024
... Should this be under warranty or customer pay? If you have submitted under warranty what labor op did you use? He did drop the pan the see if there was any metal in there. ...
Forum - 02/22/2024
Yep, like Carol said, just add up the labor times, tell them what they get paid. Hopefully they will agree. Attach the sublet bill, submit with the 0590032 operation, no labor, and put in your sublet and invoice number. The rest is the same.
Forum - 02/15/2024
Sounds like you are getting the error for base time labor excessive not that the ST is excessive? On that labor op it's got both base time-ST and then short base and long base time with actual times. When you have the times posted on there sometimes you...
Forum - 02/16/2024
You just have to find the closest operation you can that won't require an SPS code. The issue is how the tech came to the conclusion that he had to do it. If it has good support you just have to go hunting. A TCM might be good but if it asks for SPS you...
Forum - 01/26/2024
This sounds more and more like your other ticket that I just posted for, again people doing procedures without any regard for whether it is covered or not. When you say "service bay test" I think of EVAP systems, and to my knowledge the process...
Forum - 04/01/2024
... validated claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. The Global Message expired on 9/29/2023. The current SAVI FAQ (found within the SAVI Support Page of GlobalConnect) provides detail on an exception...
GM Approvals - 03/23/2024
... processed and paid without the need for GM review or approval. GM entrusts dealers with an “open checkbook” approach with the agreement that all claims follow written warranty terms and comply with Service Policies and Procedures. There are...
Hummer EV 37" Tire Calibration - 02/26/2024
... and instructions. The labor for download and reflash of the module is to be charged to labor operation 0602928 at 0.4 hr. Dealers are to collect $295.00 from the customer which covers all costs, including labor for the download and reflash of the module....
Forum - 02/04/2021
... car went out of the powertrain about 5 days before they came in. Now when you look up the labor op for the pump it is covered as an emissions warranty but then we would have to cover the additional hours and parts under OLH and excessive parts. ...
Forum - 01/29/2021
When a rental is provided a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Job card documentation (e.g. tech notes, time documentation, job card open/close...
CUSTOMER REINBURSEMENT - 03/11/2021
CUSTOMER REINBURSEMENT OP CODE Format: Other
Forum - 03/25/2021
The following excerpts are from P&P Article 4.7, hopefully it provides clarification. "Every branded title will have a warranty block, but not every warranty block will have a branded title." Vehicles with branded titles are typically not included...
Forum - 04/27/2021
... Field Product Report. I get a phone call from GM Brand Manager saying I need to have a Job Card open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is like we completed this recall, really not...
Forum - 04/29/2021
The following are a few helpful reference tools for technician time documentation policies: The Required Operating Procedures Bulletin - 04-00-89-015 P&P Article 6.2.5 - Technician Identification and Accounting of Labor Time Remember the following...
Overspray Help!!!! - 05/07/2021
I found it.... nevermind.... SI was having issues with looking up ops by words Ok I need help here, my blonde moment is happening wayyyyyyyyy too early!!In SI to look up the labor op for overspray for a trans claim.. What is the term? My...
... the first place). You don't even want to know about the last interaction I had with them. I had to open the case 2 times for the same issue and neither time did they answer my question and they closed the case with no resolution....
ECM replacement on a diesel - 08/15/2023
Verifying something here, have a 2020 3500 4wd Diesel (Engine L5P) is needing to have the ECM replaced. The labor op is 4025390. So now with all these changes in SI (which btw they stink) this is what it says, and according to WSC the ECM is not...
Forum - 10/09/2023
... one... All repairs would be submitted on 1 claim using the transmission as the causal and main opcode. All additional time to replace the clutches and turbine shaft would be OLH with appropriate SM auth. Claim will also require parts ceiling exceeded...
Transmission Flush - 10/18/2023
... flush it. Since the bulletin doesn't apply to some I've been advised to use the closest to labor op which in this case I am picking the torque converter to claim the time and fluid. For the vehicles that are covered under the bulletins they are...
Forum - 08/07/2023
I hate to say this but you might need to contact DBC, use the chat and give them your Job Card info and have them see why your vehicle is not paying on that operation code. You will probably never hear back from WSC on that one.
Incompatible part - 11/01/2023
... management signature, date, time, and explanation, if the total parts are excessive for the labor operation. I was told by my old WSC person that if the tech includes it in the story then I do not have to have authorization for incompatible...
Forum - 11/01/2023
I use the PDF download that has restricted operations on it. I am not going through all that.
Forum - 11/01/2023
I rarely if ever submit CCND claims. Some of those have opcodes and times for doing some checks. If it doesn't tell your cheap SM to pay them a little internal time. Otherwise you are setting yourself up for a bad survey and a repeat repair.
Forum - 10/23/2023
Thanks, Kristen and ewill3rd for responding. We are going to use the cable labor op. It has a ST labor time. Now trying to figure out what is the actual straight repair time and any OLH time to access, etc. Thanks again for your help.
Forum - 12/15/2023
If you are talking to me Steph, I would say my advisors most popular errors are: missing client signatures missing documents including VIS, parts warranty supporting invoices, sublet receipts out mileage out of warranty repairs - for not checking operations,...
Transmission Flush - 01/25/2024
... Should this be under warranty or customer pay? If you have submitted under warranty what labor op did you use? He did drop the pan the see if there was any metal in there. ...
Forum - 02/22/2024
Yep, like Carol said, just add up the labor times, tell them what they get paid. Hopefully they will agree. Attach the sublet bill, submit with the 0590032 operation, no labor, and put in your sublet and invoice number. The rest is the same.
Forum - 02/15/2024
Sounds like you are getting the error for base time labor excessive not that the ST is excessive? On that labor op it's got both base time-ST and then short base and long base time with actual times. When you have the times posted on there sometimes you...
Forum - 02/16/2024
You just have to find the closest operation you can that won't require an SPS code. The issue is how the tech came to the conclusion that he had to do it. If it has good support you just have to go hunting. A TCM might be good but if it asks for SPS you...
Forum - 01/26/2024
This sounds more and more like your other ticket that I just posted for, again people doing procedures without any regard for whether it is covered or not. When you say "service bay test" I think of EVAP systems, and to my knowledge the process...
Forum - 04/01/2024
... validated claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. The Global Message expired on 9/29/2023. The current SAVI FAQ (found within the SAVI Support Page of GlobalConnect) provides detail on an exception...
GM Approvals - 03/23/2024
... processed and paid without the need for GM review or approval. GM entrusts dealers with an “open checkbook” approach with the agreement that all claims follow written warranty terms and comply with Service Policies and Procedures. There are...
Hummer EV 37" Tire Calibration - 02/26/2024
... and instructions. The labor for download and reflash of the module is to be charged to labor operation 0602928 at 0.4 hr. Dealers are to collect $295.00 from the customer which covers all costs, including labor for the download and reflash of the module....
Forum - 02/04/2021
... car went out of the powertrain about 5 days before they came in. Now when you look up the labor op for the pump it is covered as an emissions warranty but then we would have to cover the additional hours and parts under OLH and excessive parts. ...
Forum - 01/29/2021
When a rental is provided a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Job card documentation (e.g. tech notes, time documentation, job card open/close...
CUSTOMER REINBURSEMENT - 03/11/2021
CUSTOMER REINBURSEMENT OP CODE Format: Other
Forum - 03/25/2021
The following excerpts are from P&P Article 4.7, hopefully it provides clarification. "Every branded title will have a warranty block, but not every warranty block will have a branded title." Vehicles with branded titles are typically not included...
Forum - 04/27/2021
... Field Product Report. I get a phone call from GM Brand Manager saying I need to have a Job Card open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is like we completed this recall, really not...
Forum - 04/29/2021
The following are a few helpful reference tools for technician time documentation policies: The Required Operating Procedures Bulletin - 04-00-89-015 P&P Article 6.2.5 - Technician Identification and Accounting of Labor Time Remember the following...
Overspray Help!!!! - 05/07/2021
I found it.... nevermind.... SI was having issues with looking up ops by words Ok I need help here, my blonde moment is happening wayyyyyyyyy too early!!In SI to look up the labor op for overspray for a trans claim.. What is the term? My...
Forum - 05/10/2021
Just curious. What OP code did you use?
Forum - 05/25/2021
... with this. (without mentioning it to me at all) That being said, I still contend that since these opcodes are not on the powertrain list this is non-covered outside of the "E" states. I am mulling over doing the PET but I think I'm leaning towards...
Forum - 05/25/2021
... recently had some information about this. Recent for me could be 8 months so... There are lots of options, a completed email works for a lot of stuff. Found this in the updated "Warranty Operations Manual" on the main JLW page. "Early bird/night drop...
Forum - 06/09/2021
Warranty Help Cards / jlwarranty <<<<<<<<click here Look for GM wiring Labor Operations, you can download and print the PDF, make several and hand them out.
Forum - 07/29/2020
... the section titled One Concern Results in Replacement of Component in Pairs - "If unique labor operations are published for each side then they must be used to submit two separate lines. The transaction will require proper authorization to avoid...
Early Bird Envelopes - pg 2 of Sept 2020 JLWarranty News - 08/27/2020
... this correctly...it states, "If service requests are not listed on the early bird or drop off form, the customer's requests, based on the appointment or customer contact, are considered add on repairs and would require appropriate Service Management...
Forum - 08/31/2020
... or re-document the first code. The system will accept a non-blocked with the up-to-date labor op. ...
Forum - 09/01/2020
... possibly may not be a print screen is if they are doing stock units out on the lot and their laptops do not reach the distance to the printer. As far as the blocked, if it says blocked they only get the .2 or .6 and I use the verified la...
Forum - 06/23/2020
I agree with Mary, identify your causal part, and use the Warranty Job aid to identify a close opcode.
decal labor code - 06/16/2020
I cant seam to find a labor code for the rear fascia stripe decal under the high mount stop lamp. We REMOVED THE Rear Bumper Fascia Molding AS PER DOCUMENT #3359062, Rear Compartment Floor Panel Trim Replacement AS PER DOCUMENT #3404475, Rear End...
Forum - 10/08/2020
... of 1-3" in length. Was the box refinished? If so, recommend using a paint refinish labor operation....
Close repair orders after vehicle leaves the shop - 10/28/2020
... staff. Everyone knows that you must close a repair order after the vehicle leaves the shop. But why? Yes, I know because my rep said so, and my warranty manager and DPSM, too. But why? Where is it written? I know it's...
Forum - 11/25/2020
... in the Member's Area under the Resources>Warranty Help Cards link: Special Program Labor Operations help card....
Forum - 12/17/2020
... receipt up to $7.50 each way. Document ID 5544075 on page 3 "If the Service Agent does not operate a shuttle service, then the customer may utilize public transportation (taxi, bus, train, ride sharing such as Lyft/Uber etc.) and submit original...
Paint blending - 11/24/2020
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending." Normally, I don't have to put those in GM Auth, but a claim I recently submitted had some OLH on it and...
Forum - 11/20/2020
Thanks for the WWYD input! In this case the warranty administrator submitted the claim with the labor operation for a complete body full refinish for the repairs that were performed at the store's in-house body shop.
Forum - 09/24/2020
I agree with those that indicated this would be a 2 line submission with an R authorization for the second line since it is in the same opcode group.
Forum - 09/24/2020
My submission rejected because of over miles. I thought the same as you. It says above the bulletin labor op covered under the "New Vehicle Limited Warranty". If you go to the owners manual, that "New Vehicle Lmited Warranty" coverage ends...
Forum - 09/10/2020
For the closest opcode, if it is below the base time I just submit it as base time based on the actual time punched. I'm not sure where you got the idea to put it in OLH, do tell.
Forum - 09/10/2020
Hi esantos! As ewill3rd mentioned, the labor time for closest to operations is submitted in the base time field of the transaction. Many years ago, the time was entered in the OLH field, but that is no longer policy.
Forum - 09/29/2020
Hi Ricerocket: Could you please provide additional information on the transportation damage issue? (Vehicle model/year, labor operation selected, and damage code). Thanks!
Forum - 09/30/2020
Kristen, it was on a 2020 Silverado 1500. Front bumper insert around fog light was damaged. Labor op 1420080. Damage code 25071. There was one right before that, but I'd have to dig to try to pull that info up.
Forum - 09/09/2020
Yes, the labor operation only allows a one day rental. Reference: Bulletin 07-00-89-037.
Forum - 02/01/2022
What Mary said, and labor time is based on actual punch time. Play with LTG and find the oldest car that has an opcode listed. On a Caprice I might use an Impala. I think the cut off is around 2006 unless they moved it again.
Missing Owners Manual Transportation Claim - 04/22/2022
... this you really have to search thru quite a few references,,,,so here is what i found out. Hopefully you find this helpful :)1. if its not listed on the delivery receipt and was delivered STI then you need to file a LON letter of notification with...
Just curious. What OP code did you use?
Forum - 05/25/2021
... with this. (without mentioning it to me at all) That being said, I still contend that since these opcodes are not on the powertrain list this is non-covered outside of the "E" states. I am mulling over doing the PET but I think I'm leaning towards...
Forum - 05/25/2021
... recently had some information about this. Recent for me could be 8 months so... There are lots of options, a completed email works for a lot of stuff. Found this in the updated "Warranty Operations Manual" on the main JLW page. "Early bird/night drop...
Forum - 06/09/2021
Warranty Help Cards / jlwarranty <<<<<<<<click here Look for GM wiring Labor Operations, you can download and print the PDF, make several and hand them out.
Forum - 07/29/2020
... the section titled One Concern Results in Replacement of Component in Pairs - "If unique labor operations are published for each side then they must be used to submit two separate lines. The transaction will require proper authorization to avoid...
Early Bird Envelopes - pg 2 of Sept 2020 JLWarranty News - 08/27/2020
... this correctly...it states, "If service requests are not listed on the early bird or drop off form, the customer's requests, based on the appointment or customer contact, are considered add on repairs and would require appropriate Service Management...
Forum - 08/31/2020
... or re-document the first code. The system will accept a non-blocked with the up-to-date labor op. ...
Forum - 09/01/2020
... possibly may not be a print screen is if they are doing stock units out on the lot and their laptops do not reach the distance to the printer. As far as the blocked, if it says blocked they only get the .2 or .6 and I use the verified la...
Forum - 06/23/2020
I agree with Mary, identify your causal part, and use the Warranty Job aid to identify a close opcode.
decal labor code - 06/16/2020
I cant seam to find a labor code for the rear fascia stripe decal under the high mount stop lamp. We REMOVED THE Rear Bumper Fascia Molding AS PER DOCUMENT #3359062, Rear Compartment Floor Panel Trim Replacement AS PER DOCUMENT #3404475, Rear End...
Forum - 10/08/2020
... of 1-3" in length. Was the box refinished? If so, recommend using a paint refinish labor operation....
Close repair orders after vehicle leaves the shop - 10/28/2020
... staff. Everyone knows that you must close a repair order after the vehicle leaves the shop. But why? Yes, I know because my rep said so, and my warranty manager and DPSM, too. But why? Where is it written? I know it's...
Forum - 11/25/2020
... in the Member's Area under the Resources>Warranty Help Cards link: Special Program Labor Operations help card....
Forum - 12/17/2020
... receipt up to $7.50 each way. Document ID 5544075 on page 3 "If the Service Agent does not operate a shuttle service, then the customer may utilize public transportation (taxi, bus, train, ride sharing such as Lyft/Uber etc.) and submit original...
Paint blending - 11/24/2020
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending." Normally, I don't have to put those in GM Auth, but a claim I recently submitted had some OLH on it and...
Forum - 11/20/2020
Thanks for the WWYD input! In this case the warranty administrator submitted the claim with the labor operation for a complete body full refinish for the repairs that were performed at the store's in-house body shop.
Forum - 09/24/2020
I agree with those that indicated this would be a 2 line submission with an R authorization for the second line since it is in the same opcode group.
Forum - 09/24/2020
My submission rejected because of over miles. I thought the same as you. It says above the bulletin labor op covered under the "New Vehicle Limited Warranty". If you go to the owners manual, that "New Vehicle Lmited Warranty" coverage ends...
Forum - 09/10/2020
For the closest opcode, if it is below the base time I just submit it as base time based on the actual time punched. I'm not sure where you got the idea to put it in OLH, do tell.
Forum - 09/10/2020
Hi esantos! As ewill3rd mentioned, the labor time for closest to operations is submitted in the base time field of the transaction. Many years ago, the time was entered in the OLH field, but that is no longer policy.
Forum - 09/29/2020
Hi Ricerocket: Could you please provide additional information on the transportation damage issue? (Vehicle model/year, labor operation selected, and damage code). Thanks!
Forum - 09/30/2020
Kristen, it was on a 2020 Silverado 1500. Front bumper insert around fog light was damaged. Labor op 1420080. Damage code 25071. There was one right before that, but I'd have to dig to try to pull that info up.
Forum - 09/09/2020
Yes, the labor operation only allows a one day rental. Reference: Bulletin 07-00-89-037.
Forum - 02/01/2022
What Mary said, and labor time is based on actual punch time. Play with LTG and find the oldest car that has an opcode listed. On a Caprice I might use an Impala. I think the cut off is around 2006 unless they moved it again.
Missing Owners Manual Transportation Claim - 04/22/2022
... this you really have to search thru quite a few references,,,,so here is what i found out. Hopefully you find this helpful :)1. if its not listed on the delivery receipt and was delivered STI then you need to file a LON letter of notification with...
Forum - 06/15/2022
I have not seen any of these yes so I am not sure, but would you be able to use the labor op for adding fluids on a PDI 0590052?
Forum - 06/13/2022
Memo...what memo? LOL ;-) Shhhh.... We're keeping things the same as well with time punches. This seems like too many opportunities for problems with the no punch times needed.
Forum - 06/17/2022
... that we've done but have had no problems getting them paid except for the one above (which was operator error) ...
Forum - 06/17/2022
Nimnicht...There is a list of labor ops that are not covered under the CPO manual in the GM Warranty section. I was told that most parts were covered under the CPO warranty just like under the bumper to bumper warranty with the exception of wear and tear...
What Would You Do? - 07/22 - 06/20/2022
... took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was found to be defective.The technician removed...
Forum - 04/28/2022
Here is the last 8, NG521003 Though I just used the op I needed to and it worked regardless
Forum - 04/27/2022
... claims. Submit these transactions with damage code noted on the delivery receipt/ePOD, and labor operation 0500070. ...
Painting Interior of Door - 05/03/2022
... remove the doors and paint the door jams and interior surface of the doors. We have only found a LOP for replacement of the door. Is there another labor op that I should be using to claim.We are also going to be doing a finesse and buff on the exterior...
First free LOF reject - 08/19/2021
... for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. I check IVH and lo and...
Forum - 07/28/2021
... lets play what if, they don't even get out of the lot and the same problem happens? This avoids opening a new repair order. ...
Forum - 06/15/2021
1GYS4CKL5MR186782 N202310850 Airbag Indicator Light Intermittent. I tried to find an opcode using the part number but nothing shows. Parts replaced: 13530533 & 19300089 I appretiate you!
Forum - 12/10/2021
... get in a closer dealer and they wouldnt take them as they were too busy leaving them with the only option of having it towed to their selling dealer which in this case was us. put all this on a pre repair form and it goes to your local rep,,,you...
Forum - 10/27/2021
... on the first submission screen (labor, original job car info for parts warranties, etc) before you open anything else such as parts or net items. If you put everything in there correctly before you switch screens it should stay as you left it. It could...
CAMARO ACCESSORY COLD AIR INTAKE KIT CLAIM - 10/28/2021
... it done since the cost of the programming is included with the kit. They are giving me a labor op to use 0601558 for the flash but it is rejecting. I put it in as a ZREG claim. I was just wondering if any one else had done one of these claims. What claim...
Forum - 10/13/2021
The only requirements to submit claims in a tech number are an active GMIN and a pulse, and sometimes the pulse is optional. To reiterate what Mary said, to support additional times such as OLH GM will review training records to support extensive OLH...
Forum - 01/11/2022
I would be tempted to use a CCND opcode. Are you claiming any labor or do you just want to be reimbursed for the tow? If you aren't looking for labor just leave the labor time blank and submit for your NIT (net item tow) with the required information....
Forum - 12/14/2021
... WSC review. Step 1 would be to review limits and catch them before submission so they can be properly routed to WSC for review. There isn't much you can do about the 124 error unless they are submitting claims for review that don't need it. Again, this...
Forum - 12/14/2021
... to provide me a written estimate upfront so I can identify what will need to be done. Find related operation codes and work up a full warranty price for the work that needs to be performed, then give them a total and breakdown so they can match GM's...
What Would You Do - 01/22 - 01/03/2022
... repair on a vehicle in new vehicle inventory. The warranty administrator applied the appropriate labor operation and labor time and submitted for payment. The claim rejected with error code 834: Repair Performed Prior to Start of Warranty.The warranty...
Forum - 02/09/2018
... concern...it would be one concern with 2 seperate, unrelated causes and would NOT need added operation approvals. It would still need pyramiding approval though. I wish GM could make this less confusing......
Forum - 01/25/2018
Hey, Just curious how this turned out. Did using the labor operation from the bulletin with a policy decision work?
Forum - 12/18/2017
Be sure to confirm that Business Unit: "GM-US" is selected from the drop down at the top of the Service Agent Profile (vs MIC). Also, what labor operation are you working with?
Forum - 12/19/2017
Thanks for the replies! This transaction was submitted, and accepted, with labor operation 0560112 (Rear Window Resealing) and OLH for the additional time involved in the repair.
Forum - 01/02/2018
... Keep in mind that "this will not close the recall in IVH - GM is governed to keep the recall in open status."...
Recall Summary Update - 12/29/2017
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
I have not seen any of these yes so I am not sure, but would you be able to use the labor op for adding fluids on a PDI 0590052?
Forum - 06/13/2022
Memo...what memo? LOL ;-) Shhhh.... We're keeping things the same as well with time punches. This seems like too many opportunities for problems with the no punch times needed.
Forum - 06/17/2022
... that we've done but have had no problems getting them paid except for the one above (which was operator error) ...
Forum - 06/17/2022
Nimnicht...There is a list of labor ops that are not covered under the CPO manual in the GM Warranty section. I was told that most parts were covered under the CPO warranty just like under the bumper to bumper warranty with the exception of wear and tear...
What Would You Do? - 07/22 - 06/20/2022
... took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was found to be defective.The technician removed...
Forum - 04/28/2022
Here is the last 8, NG521003 Though I just used the op I needed to and it worked regardless
Forum - 04/27/2022
... claims. Submit these transactions with damage code noted on the delivery receipt/ePOD, and labor operation 0500070. ...
Painting Interior of Door - 05/03/2022
... remove the doors and paint the door jams and interior surface of the doors. We have only found a LOP for replacement of the door. Is there another labor op that I should be using to claim.We are also going to be doing a finesse and buff on the exterior...
First free LOF reject - 08/19/2021
... for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. I check IVH and lo and...
Forum - 07/28/2021
... lets play what if, they don't even get out of the lot and the same problem happens? This avoids opening a new repair order. ...
Forum - 06/15/2021
1GYS4CKL5MR186782 N202310850 Airbag Indicator Light Intermittent. I tried to find an opcode using the part number but nothing shows. Parts replaced: 13530533 & 19300089 I appretiate you!
Forum - 12/10/2021
... get in a closer dealer and they wouldnt take them as they were too busy leaving them with the only option of having it towed to their selling dealer which in this case was us. put all this on a pre repair form and it goes to your local rep,,,you...
Forum - 10/27/2021
... on the first submission screen (labor, original job car info for parts warranties, etc) before you open anything else such as parts or net items. If you put everything in there correctly before you switch screens it should stay as you left it. It could...
CAMARO ACCESSORY COLD AIR INTAKE KIT CLAIM - 10/28/2021
... it done since the cost of the programming is included with the kit. They are giving me a labor op to use 0601558 for the flash but it is rejecting. I put it in as a ZREG claim. I was just wondering if any one else had done one of these claims. What claim...
Forum - 10/13/2021
The only requirements to submit claims in a tech number are an active GMIN and a pulse, and sometimes the pulse is optional. To reiterate what Mary said, to support additional times such as OLH GM will review training records to support extensive OLH...
Forum - 01/11/2022
I would be tempted to use a CCND opcode. Are you claiming any labor or do you just want to be reimbursed for the tow? If you aren't looking for labor just leave the labor time blank and submit for your NIT (net item tow) with the required information....
Forum - 12/14/2021
... WSC review. Step 1 would be to review limits and catch them before submission so they can be properly routed to WSC for review. There isn't much you can do about the 124 error unless they are submitting claims for review that don't need it. Again, this...
Forum - 12/14/2021
... to provide me a written estimate upfront so I can identify what will need to be done. Find related operation codes and work up a full warranty price for the work that needs to be performed, then give them a total and breakdown so they can match GM's...
What Would You Do - 01/22 - 01/03/2022
... repair on a vehicle in new vehicle inventory. The warranty administrator applied the appropriate labor operation and labor time and submitted for payment. The claim rejected with error code 834: Repair Performed Prior to Start of Warranty.The warranty...
Forum - 02/09/2018
... concern...it would be one concern with 2 seperate, unrelated causes and would NOT need added operation approvals. It would still need pyramiding approval though. I wish GM could make this less confusing......
Forum - 01/25/2018
Hey, Just curious how this turned out. Did using the labor operation from the bulletin with a policy decision work?
Forum - 12/18/2017
Be sure to confirm that Business Unit: "GM-US" is selected from the drop down at the top of the Service Agent Profile (vs MIC). Also, what labor operation are you working with?
Forum - 12/19/2017
Thanks for the replies! This transaction was submitted, and accepted, with labor operation 0560112 (Rear Window Resealing) and OLH for the additional time involved in the repair.
Forum - 01/02/2018
... Keep in mind that "this will not close the recall in IVH - GM is governed to keep the recall in open status."...
Recall Summary Update - 12/29/2017
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 01/05/2018
Courtesy Transportation Options Same-Day Repairs * Shuttle Service - Providing a shuttle of the customer from/to the dealership is the preferred transportation alternative and should be considered any time a warranty service appointment...
16-NA-051 BULLETIN - 03/22/2018
... if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH to replace the shutter. I'm not sure why GM...
Forum - 03/27/2018
Thanks Kristen. That is what I usually do if there is a part ordered. I was just hoping there might be a labor op that could be used when programming had been tried several times and then it was discovered the part was not taking the programming and needed...
Forum - 03/23/2018
... of diagnosis in the cause field. The warranty administrator should submit for one of the labor operations with only the time corresponding to it, have the manager sign off on the excess parts, have the technician write a proper story if they can for...
Branded Title and DMA Authorization - 03/12/2018
Hi,We have a claim for a ECM replacement on a vehicle that has a branded title. The labor operation is coded as E2 for the Emission Select Component Limited Warranty which is still applicable. I checked the P&P and it states:"Emission...
Customer Assistance $100 Voucher - 03/06/2018
... states they are allowed to do so. Am I overthinking this and should just submit it with the opcode provided? Do I have to upload a copy of the invoice to the claim for the voucher? What are the requirements for this? Suggesti...
Forum - 03/02/2018
... or any other form of corrosion caused by accident, damage, abuse, vehicle alteration, or lack of proper owner maintenance. Paint fading or deterioration or surface corrosion - regardless of cause. Perforation caused by hail, stones, or other impact,...
Forum - 05/08/2018
... included in base repair time." For details on the install process (since it is not included as a drop down with the labor operation), go to the Service Manual/Bulletins link, enter a keyword or search by service category (e.g. transmission) to research...
Forum - 05/01/2018
Submit as a regular warranty transaction with the lift gate strut labor operation from the LTG. Reference the previous job card for the performance of the module reprogramming to support the policy decision. On a side note, there is a training video on...
Forum - 05/02/2018
... Not the correct way to do it, but our GM is not going to chance a fine for selling a truck with an open recall....
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... OF TRANSMISSION AND CLEANED METAL FROM TRANSMISSION. REPLACES 3-5-R CLUTCH PLATES.I HAVE THE LABOR OP FOR THE CLUTCH PLATES. I AM THINKING THAT TEARING DOWN THE TRANS TO CAUSAL WOULD BE OLH AS EXTRA DIAG. AM I WRONG IN THINKING OF IT THAT WAY? MY SERVICE...
Forum - 05/11/2018
... did have to submit with policy decision approval. We rarely use the special goodwill labor operations. As far as I know this is probably the fourth one we've ever done and two of those were vehicle payments. We tried the spontaneous...
Forum - 04/05/2018
... Program: "Warranty Claims For Warranty windshield replacement use published time for labor operation 2020380 Glass, Windshield - One Piece - Replace. Sublet windshield installations are eligible for a $20 administrative allowance. An additional $25 administrative...
Forum - 04/10/2018
... balance all four tires found 3 with excessive roadforce, so replaced three tires. The tire labor operation pays .4 for 1 and .6 for the other tires. My question is would the tech get paid for the balance of the first four tires which is .9 and .7...
Forum - 04/10/2018
... The sheet is located within the Dealer Program Guides tab under the Included Maintenance Program option....
Forum - 04/11/2018
... I connected with the "on line support center". I was told that the campaign needs to stay open in case the next customer that may own the vehicle wants it done. All I was told to do was discontinue the mailings, or put a note in the system...
Radio Reset - 04/17/2018
... to me today with regards to a radio reset (not a programming) and I'm unsure of which labor operation to use. It's on a 2017 GMC Yukon XL (4WD) with RPO codes IO5 and U2L. I will also add the 3Cs .Concern: "Customer states the display on the radio screen...
What Would You Do - 05/18 - 04/23/2018
... to replace all four tires. All four tires were replaced on the ELR due to being excessively choppy.The warranty administrator applied the labor operation number to reflect the tires being replaced, indicated that the replacements were Customer Enthusiasm,...
Forum - 04/25/2018
As ewill3rd mentioned, it may be beneficial to contact the WSC agent to discuss. An option may be to submit a ZREG transaction, referencing the original job card where the recall was performed with comments indicating why only one key was provided...
Forum - 03/28/2018
... Guidelines" only mentioned Bulletin 11-00-89-005 which I would agree with you to use labor op 0600015. However, after some digging, I found Article 8.4.1 "Goodwill Transaction Submission to Global Warranty System" (which I think is what used to...
Forum - 04/25/2018
... Resource Center app from the App Center using IE11 - my only rough spot with IE11 was opening the 2001-2018 Warranty At A Glance Excel document from the Warranty Administration Resource Center. Has anyone else experience difficulty downloading...
2019 Prepaid Maintenance - 12/05/2018
... I have heard and seen the 2019 program only covers 1 maintenance visit. I'm presuming the operation code stays the same even though the table says 2 year maintenance for 2017 and up.I don't know how we are supposed to keep all this straight when...
Forum - 12/18/2018
... multi-point vehicle inspection. The customer (at time of vehicle delivery) will be given the option to purchase Optional Chevrolet Extended Maintenance (checked if selected at time of vehicle purchase) Three (3)...
Forum - 11/29/2018
Thank you Kristen, I think I will have to submit it manually online, the DMS will not accept that complaint code related to the op code. I tried every single one. *sigh*
Forum - 12/19/2018
... Parts and Accessories polices and procedures Using the information in section 1.3.4 you will find opcodes listed based on the time required Submit a ZREG using the opcodes listed for your time and add a $25.00 NIA for processing the warranty This procedure...
Courtesy Transportation Options Same-Day Repairs * Shuttle Service - Providing a shuttle of the customer from/to the dealership is the preferred transportation alternative and should be considered any time a warranty service appointment...
16-NA-051 BULLETIN - 03/22/2018
... if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH to replace the shutter. I'm not sure why GM...
Forum - 03/27/2018
Thanks Kristen. That is what I usually do if there is a part ordered. I was just hoping there might be a labor op that could be used when programming had been tried several times and then it was discovered the part was not taking the programming and needed...
Forum - 03/23/2018
... of diagnosis in the cause field. The warranty administrator should submit for one of the labor operations with only the time corresponding to it, have the manager sign off on the excess parts, have the technician write a proper story if they can for...
Branded Title and DMA Authorization - 03/12/2018
Hi,We have a claim for a ECM replacement on a vehicle that has a branded title. The labor operation is coded as E2 for the Emission Select Component Limited Warranty which is still applicable. I checked the P&P and it states:"Emission...
Customer Assistance $100 Voucher - 03/06/2018
... states they are allowed to do so. Am I overthinking this and should just submit it with the opcode provided? Do I have to upload a copy of the invoice to the claim for the voucher? What are the requirements for this? Suggesti...
Forum - 03/02/2018
... or any other form of corrosion caused by accident, damage, abuse, vehicle alteration, or lack of proper owner maintenance. Paint fading or deterioration or surface corrosion - regardless of cause. Perforation caused by hail, stones, or other impact,...
Forum - 05/08/2018
... included in base repair time." For details on the install process (since it is not included as a drop down with the labor operation), go to the Service Manual/Bulletins link, enter a keyword or search by service category (e.g. transmission) to research...
Forum - 05/01/2018
Submit as a regular warranty transaction with the lift gate strut labor operation from the LTG. Reference the previous job card for the performance of the module reprogramming to support the policy decision. On a side note, there is a training video on...
Forum - 05/02/2018
... Not the correct way to do it, but our GM is not going to chance a fine for selling a truck with an open recall....
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... OF TRANSMISSION AND CLEANED METAL FROM TRANSMISSION. REPLACES 3-5-R CLUTCH PLATES.I HAVE THE LABOR OP FOR THE CLUTCH PLATES. I AM THINKING THAT TEARING DOWN THE TRANS TO CAUSAL WOULD BE OLH AS EXTRA DIAG. AM I WRONG IN THINKING OF IT THAT WAY? MY SERVICE...
Forum - 05/11/2018
... did have to submit with policy decision approval. We rarely use the special goodwill labor operations. As far as I know this is probably the fourth one we've ever done and two of those were vehicle payments. We tried the spontaneous...
Forum - 04/05/2018
... Program: "Warranty Claims For Warranty windshield replacement use published time for labor operation 2020380 Glass, Windshield - One Piece - Replace. Sublet windshield installations are eligible for a $20 administrative allowance. An additional $25 administrative...
Forum - 04/10/2018
... balance all four tires found 3 with excessive roadforce, so replaced three tires. The tire labor operation pays .4 for 1 and .6 for the other tires. My question is would the tech get paid for the balance of the first four tires which is .9 and .7...
Forum - 04/10/2018
... The sheet is located within the Dealer Program Guides tab under the Included Maintenance Program option....
Forum - 04/11/2018
... I connected with the "on line support center". I was told that the campaign needs to stay open in case the next customer that may own the vehicle wants it done. All I was told to do was discontinue the mailings, or put a note in the system...
Radio Reset - 04/17/2018
... to me today with regards to a radio reset (not a programming) and I'm unsure of which labor operation to use. It's on a 2017 GMC Yukon XL (4WD) with RPO codes IO5 and U2L. I will also add the 3Cs .Concern: "Customer states the display on the radio screen...
What Would You Do - 05/18 - 04/23/2018
... to replace all four tires. All four tires were replaced on the ELR due to being excessively choppy.The warranty administrator applied the labor operation number to reflect the tires being replaced, indicated that the replacements were Customer Enthusiasm,...
Forum - 04/25/2018
As ewill3rd mentioned, it may be beneficial to contact the WSC agent to discuss. An option may be to submit a ZREG transaction, referencing the original job card where the recall was performed with comments indicating why only one key was provided...
Forum - 03/28/2018
... Guidelines" only mentioned Bulletin 11-00-89-005 which I would agree with you to use labor op 0600015. However, after some digging, I found Article 8.4.1 "Goodwill Transaction Submission to Global Warranty System" (which I think is what used to...
Forum - 04/25/2018
... Resource Center app from the App Center using IE11 - my only rough spot with IE11 was opening the 2001-2018 Warranty At A Glance Excel document from the Warranty Administration Resource Center. Has anyone else experience difficulty downloading...
2019 Prepaid Maintenance - 12/05/2018
... I have heard and seen the 2019 program only covers 1 maintenance visit. I'm presuming the operation code stays the same even though the table says 2 year maintenance for 2017 and up.I don't know how we are supposed to keep all this straight when...
Forum - 12/18/2018
... multi-point vehicle inspection. The customer (at time of vehicle delivery) will be given the option to purchase Optional Chevrolet Extended Maintenance (checked if selected at time of vehicle purchase) Three (3)...
Forum - 11/29/2018
Thank you Kristen, I think I will have to submit it manually online, the DMS will not accept that complaint code related to the op code. I tried every single one. *sigh*
Forum - 12/19/2018
... Parts and Accessories polices and procedures Using the information in section 1.3.4 you will find opcodes listed based on the time required Submit a ZREG using the opcodes listed for your time and add a $25.00 NIA for processing the warranty This procedure...
Parts warranty - 01/11/2019
... period is up from the initial install that is it, that seems to be logical to me.I have also had people try to convince me that if the part is replaced again the parts warranty resets and the period extends based on that repair, but that is just dumb...
Forum - 11/27/2018
Was there a previous repair to the cooling system? This could be handled with a CCND operation, although it may not be the best solution based on the history and/or technician notes associated with the repair (e.g. possiblity that the vehic...
Up Assembly Claim Help - 11/23/2018
... My thinking is that we should submit with the rear axle billed, using the rear axle labor operation, and the carrier as the failed part without any kind of adjustment. I just don't see them paying us for the carrier and the axle. Can anyone...
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... out expressing frustration with cost of vacuum pump repair and is inquiring about any possible options for reimbursement. So a policy calculation is performed and given to me to process. I pull the file. Customer states replace vacuum...
Forum - 11/19/2018
... this occurs when the repair completion date entered is greater than 60 days of the job card open date. If you receive this error message, verify the dates entered on the transaction. If the dates are accurate, submit the transaction with GM Authorization...
Forum - 11/16/2018
Yea I know that there is no labor op. Just didnt know if they had changed the rules for the sameday rental. I know at one time the repair had to be at least 2 hours or more. GM changes policies every month seems like. I have never billed shuttle...
Forum - 11/06/2018
The first repair: Recall (18278) requires application of adhesive and installation of the nut at an increased torque - would recommend completing. The second repair: Submit OLH for the additional repair time with the recall labor operation.
Recall 18278 - 11/02/2018
... recall already being done on it correctly. How do I claim if it's already been done. There is no option for an inspection. Should the tech be removing and replacing the bolt again. I'm being told with the threadlocker on it it makes it much more difficult...
Forum - 09/10/2018
Yes, labor operations that include diagnosis time allowances (e.g. 0.3 diagnosis time or 0.0-1.0 diagnosis time), must be supported by separate on/off punch times by the technician. Refer to Bulletin 18-NA-263.
WINDSHIELD REPLACED WITH HEADLINER REPLACEMENT - 08/09/2018
... of the headliner and it looks like it broke and had to be replaced. I know that my failure labor op will be the third brake light with all of this under it as OLH. I know the headliner is okay but can't remember what the policy was for the windshield.Thanks...
Forum - 07/20/2018
Thanks for the response kimf8780! After conversation with the body shop and service manager, the warranty administrator submitted each panel individually with OLH for the opposite side. Due to the expense associated with the claim, it was submitted...
Date Discrepancy - 07/16/2018
... time limit. The repair was a sublet repair. For some reason the repair order was opened after the sublet repair was made. The date of the sublet is within the warranty time limit. The date of the repair order is not. Any...
Forum - 06/13/2018
Take a look at bulletin PIT4745D - Dent/Ripple Appearance Around Wheel Well Opening Hope this addresses the concern!
Forum - 05/14/2018
... rate is based on the Smart Care product that was sold to the customer. Smart Care 2 - labor operation 0600863 reimburses $50 for those services....
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
TRANSPORTATION CLAIMS:INSPECTIONS - 05/30/2018
Can I get to see this video. I can't not open apparently is on revision. how can I find out how to submit a transportation claim with several damage codes/Format: Article
Forum - 06/13/2019
... error code 852 will occur when there is a mismatch between the VIN, job card number, labor operation used, or SPS code does not match the TIS log. Confirm that what the technician entered into the SPS system matches what is being entered into the...
What Would You Do - 07/19 - 06/26/2019
... each individual panel exhibiting a defect was noted on the delivery receipt with the appropriate damage code.The dealer made an attempt to photograph the damage, although due to the paint color and the type of defect, it was not readily visible through...
Forum - 09/06/2019
... run for the customer, inputting the total repair cost at warranty rates. A new job card would be opened for the reimbursement. The reimbursement amount would be entered in the Net/Reimbursement field of the transaction....
Forum - 06/05/2019
So if you have more time than that operation pays, the remainder is submitted as OLH with the proper authorization? So the OLH needs to be signed for and have a time punch, correct?
Forum - 06/12/2019
... print out the doc id with the connector end view on it. On the print out, the doc ID at the top of the page is the additional information GM is asking for. Wire repairs require a copy of the schematics with the area repaired with a grid which...
Forum - 06/10/2019
... (e.g. base warranty). As a best practice in all regions - work with the region to have expired open field actions addressed on stock vehicles prior to sale....
Forum - 05/22/2019
Thanks ewill3rd for the response! You are absolutely correct - the axle boot should have been handled as an added operation on its own line.
Forum - 05/23/2019
If the technician has exhausted standard diagnosis (diagnostic time included with the labor operation) and/or electrical diagnosis is not associated with the repair, the time would be handled as OLH. Service management is responsible for the reasonableness...
Forum - 05/10/2019
... I'm guessing it's the same process as when I hit the print screen on the keyboard and open it in paint. Is it that or something else? We have a recall that GM has reopened twice. I've checked and what the tech wrote is what the...
... period is up from the initial install that is it, that seems to be logical to me.I have also had people try to convince me that if the part is replaced again the parts warranty resets and the period extends based on that repair, but that is just dumb...
Forum - 11/27/2018
Was there a previous repair to the cooling system? This could be handled with a CCND operation, although it may not be the best solution based on the history and/or technician notes associated with the repair (e.g. possiblity that the vehic...
Up Assembly Claim Help - 11/23/2018
... My thinking is that we should submit with the rear axle billed, using the rear axle labor operation, and the carrier as the failed part without any kind of adjustment. I just don't see them paying us for the carrier and the axle. Can anyone...
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... out expressing frustration with cost of vacuum pump repair and is inquiring about any possible options for reimbursement. So a policy calculation is performed and given to me to process. I pull the file. Customer states replace vacuum...
Forum - 11/19/2018
... this occurs when the repair completion date entered is greater than 60 days of the job card open date. If you receive this error message, verify the dates entered on the transaction. If the dates are accurate, submit the transaction with GM Authorization...
Forum - 11/16/2018
Yea I know that there is no labor op. Just didnt know if they had changed the rules for the sameday rental. I know at one time the repair had to be at least 2 hours or more. GM changes policies every month seems like. I have never billed shuttle...
Forum - 11/06/2018
The first repair: Recall (18278) requires application of adhesive and installation of the nut at an increased torque - would recommend completing. The second repair: Submit OLH for the additional repair time with the recall labor operation.
Recall 18278 - 11/02/2018
... recall already being done on it correctly. How do I claim if it's already been done. There is no option for an inspection. Should the tech be removing and replacing the bolt again. I'm being told with the threadlocker on it it makes it much more difficult...
Forum - 09/10/2018
Yes, labor operations that include diagnosis time allowances (e.g. 0.3 diagnosis time or 0.0-1.0 diagnosis time), must be supported by separate on/off punch times by the technician. Refer to Bulletin 18-NA-263.
WINDSHIELD REPLACED WITH HEADLINER REPLACEMENT - 08/09/2018
... of the headliner and it looks like it broke and had to be replaced. I know that my failure labor op will be the third brake light with all of this under it as OLH. I know the headliner is okay but can't remember what the policy was for the windshield.Thanks...
Forum - 07/20/2018
Thanks for the response kimf8780! After conversation with the body shop and service manager, the warranty administrator submitted each panel individually with OLH for the opposite side. Due to the expense associated with the claim, it was submitted...
Date Discrepancy - 07/16/2018
... time limit. The repair was a sublet repair. For some reason the repair order was opened after the sublet repair was made. The date of the sublet is within the warranty time limit. The date of the repair order is not. Any...
Forum - 06/13/2018
Take a look at bulletin PIT4745D - Dent/Ripple Appearance Around Wheel Well Opening Hope this addresses the concern!
Forum - 05/14/2018
... rate is based on the Smart Care product that was sold to the customer. Smart Care 2 - labor operation 0600863 reimburses $50 for those services....
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
TRANSPORTATION CLAIMS:INSPECTIONS - 05/30/2018
Can I get to see this video. I can't not open apparently is on revision. how can I find out how to submit a transportation claim with several damage codes/Format: Article
Forum - 06/13/2019
... error code 852 will occur when there is a mismatch between the VIN, job card number, labor operation used, or SPS code does not match the TIS log. Confirm that what the technician entered into the SPS system matches what is being entered into the...
What Would You Do - 07/19 - 06/26/2019
... each individual panel exhibiting a defect was noted on the delivery receipt with the appropriate damage code.The dealer made an attempt to photograph the damage, although due to the paint color and the type of defect, it was not readily visible through...
Forum - 09/06/2019
... run for the customer, inputting the total repair cost at warranty rates. A new job card would be opened for the reimbursement. The reimbursement amount would be entered in the Net/Reimbursement field of the transaction....
Forum - 06/05/2019
So if you have more time than that operation pays, the remainder is submitted as OLH with the proper authorization? So the OLH needs to be signed for and have a time punch, correct?
Forum - 06/12/2019
... print out the doc id with the connector end view on it. On the print out, the doc ID at the top of the page is the additional information GM is asking for. Wire repairs require a copy of the schematics with the area repaired with a grid which...
Forum - 06/10/2019
... (e.g. base warranty). As a best practice in all regions - work with the region to have expired open field actions addressed on stock vehicles prior to sale....
Forum - 05/22/2019
Thanks ewill3rd for the response! You are absolutely correct - the axle boot should have been handled as an added operation on its own line.
Forum - 05/23/2019
If the technician has exhausted standard diagnosis (diagnostic time included with the labor operation) and/or electrical diagnosis is not associated with the repair, the time would be handled as OLH. Service management is responsible for the reasonableness...
Forum - 05/10/2019
... I'm guessing it's the same process as when I hit the print screen on the keyboard and open it in paint. Is it that or something else? We have a recall that GM has reopened twice. I've checked and what the tech wrote is what the...
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
... may accumulate water in the rear compartment battery tub. This could occur from leaving a deck lid open in inclement weather, ice chest spillage, or water leak. Water intrusion into the DC/DC converter, which is located in the battery tub, could damage...
What Would You Do - 05/19 - 04/22/2019
The owner of a 2018 Chevrolet Silverado was experiencing a noise from the front axle while the vehicle was operating in four wheel drive. The technician performed an inspection of the vehicle and found that the axle boot was losing grease on the right...
Forum - 04/01/2019
... all of them to the Service Manager at the end of the day. He reviews/corrects/gives to shop foreman as necessary. When things are going well, I get them back the next day. When I'm on top of it, I print the open RO report, check off...
N192212090 - 03/14/2019
So this new recall tells you to use some wax that will service 150 vehicles.Under the billing section it has this:Labor OperationDescriptionLabor TimeTrans. TypeNet Item9104331Install Corrosion Preventative Material0.7ZFATN/A9104332Replace Rear BumperADD:...
Forum - 03/14/2019
I read that the up to one hour is only for the labor op for the replacement of the piston, connecting rod and bearings and up to .3 for the others.
Forum - 03/13/2019
Hi HIGHPLAINS! Will most likely need to use a closest to labor operation, possibly 7420820 or 7420880.
Leak Testing Time - 03/05/2019
... is claimed in the additional time labor field. This time is not an add to any specific labor operation, rather, it is a statement that is found in the Preface section of the LTG. Examples of when this time can be paid include pressure testing...
Forum - 03/12/2019
... ID 1292945) are valid and may be submitted in the Additional Time field for the labor operation submitted. Good tip ewill3rd: Be sure your documentation is in order!...
Forum - 01/28/2019
Great method for keeping track of your open warranty job cards and keeping your team accountable! Spreadsheets are an awesome, athough often under-utilized, tool! I look forward to reading about other member's "tricks of the trade!"
Forum - 02/01/2019
If the labor operation selected for the repair includes a published Diagnosis Add Time allowance, the first punch can be used for the time associated with the diagnosis. If technician diagnosis extends beyond the published allowance,...
Forum - 01/30/2019
Historically results, either approved or denied, were issued to the dealer/owner/operator. Time frame - typically a month, give or take. I might suggest contacting the DMA for more current details regarding an ELR.
Forum - 02/14/2019
Unique case! If you do agree to offer reimbursement, and as DBC mentioned, handle with the appropriate labor operation from the LTG. Dealers are empowered to authorize customer reimbursement transactions up to a $1,000, but as you indicated, the vehicle...
WIRELESS CHARGING SYSTEM RPO - 02/22/2019
We are doing a PDI on an 2019 acadia and are adding factory invoiced option 5ZI, wireless charging system. This RPO labor time is not included in the master list under PDI adds. Has anyone had experience with this? When I looked up wireless charging...
Forum - 02/22/2019
... are gonna love it! As for your question/concern - The second job card with the same labor op code is called a Repeat Repair. The service manager must authorize the repeat repair prior to job being performed, sign, date, time stamp, and explain...
Forum - 01/07/2020
Hi pamkress1! Recommend submitting the transaction using a closest to partial color/clear labor operation.
Curious how often this happens... - 01/21/2020
... Now, he has 1.6 invested and im at a loss as to how to claim that much. I wish they had a labor op for peculiar situations, such as this, that could go to Warranty Support for review! Anyone else had something similar happen? ...
Forum - 01/21/2020
Hi 1MaryRuble! As ewill3rd mentioned Wholesale Pre-Approval for CPO repairs that involve a CPO restricted labor operation is obtained via the Aftersales Empowerment Portal. Authorization is required prior to repairs.
Heater Block Cord Recall - 01/29/2020
... in inventory not on customer cars? The warranty help line said that we could use the same labor op as the new vehicles in inventory but now my warranty rep is telling me that is wrong and I should not be doing that. How are others in the warm states...
Forum - 02/06/2020
... code 111 occurs when the repair completion date entered is greater than 60 days of the job card open date. Verfiy dates entered on the transaction. If the dates are accurate, route to the WSC with an explanation of the extended repair time....
Forum - 04/30/2020
As of 04/21 the labor ops and times changed
Forum - 04/27/2020
Recommend submitting with a closest to labor operation such as, 1443144 (body side outer panel partial color/clear).
Forum - 04/27/2020
My understanding is that day you and I were getting rejects is the day they were adjusting Global to accommodate the changes in the recall instructions and operation codes. It is fixed now.
Forum - 03/17/2020
We are working to transition our workshops scheduled in April to an optional WebEx event. Once the details are finalized, our Warranty Concierge will reach out to all scheduled participants.
What Would You Do - 04/20 - 03/27/2020
... satisfaction reasons. The owner was very dissatisfied that their 2018MY vehicle had a catastrophic failure and would not agree to a repair. The 3 C’s documentation on the job card was as follows:Concern: Customer states that the vehicle has...
Forum - 10/01/2019
... and if the module is already programmed with the same level software I'm using 9104603. Both labor ops reject for 852. The bulletin states in the correction field to reprogram the EBCM (module K117), but then on page 3 it states to program module K160...
... may accumulate water in the rear compartment battery tub. This could occur from leaving a deck lid open in inclement weather, ice chest spillage, or water leak. Water intrusion into the DC/DC converter, which is located in the battery tub, could damage...
What Would You Do - 05/19 - 04/22/2019
The owner of a 2018 Chevrolet Silverado was experiencing a noise from the front axle while the vehicle was operating in four wheel drive. The technician performed an inspection of the vehicle and found that the axle boot was losing grease on the right...
Forum - 04/01/2019
... all of them to the Service Manager at the end of the day. He reviews/corrects/gives to shop foreman as necessary. When things are going well, I get them back the next day. When I'm on top of it, I print the open RO report, check off...
N192212090 - 03/14/2019
So this new recall tells you to use some wax that will service 150 vehicles.Under the billing section it has this:Labor OperationDescriptionLabor TimeTrans. TypeNet Item9104331Install Corrosion Preventative Material0.7ZFATN/A9104332Replace Rear BumperADD:...
Forum - 03/14/2019
I read that the up to one hour is only for the labor op for the replacement of the piston, connecting rod and bearings and up to .3 for the others.
Forum - 03/13/2019
Hi HIGHPLAINS! Will most likely need to use a closest to labor operation, possibly 7420820 or 7420880.
Leak Testing Time - 03/05/2019
... is claimed in the additional time labor field. This time is not an add to any specific labor operation, rather, it is a statement that is found in the Preface section of the LTG. Examples of when this time can be paid include pressure testing...
Forum - 03/12/2019
... ID 1292945) are valid and may be submitted in the Additional Time field for the labor operation submitted. Good tip ewill3rd: Be sure your documentation is in order!...
Forum - 01/28/2019
Great method for keeping track of your open warranty job cards and keeping your team accountable! Spreadsheets are an awesome, athough often under-utilized, tool! I look forward to reading about other member's "tricks of the trade!"
Forum - 02/01/2019
If the labor operation selected for the repair includes a published Diagnosis Add Time allowance, the first punch can be used for the time associated with the diagnosis. If technician diagnosis extends beyond the published allowance,...
Forum - 01/30/2019
Historically results, either approved or denied, were issued to the dealer/owner/operator. Time frame - typically a month, give or take. I might suggest contacting the DMA for more current details regarding an ELR.
Forum - 02/14/2019
Unique case! If you do agree to offer reimbursement, and as DBC mentioned, handle with the appropriate labor operation from the LTG. Dealers are empowered to authorize customer reimbursement transactions up to a $1,000, but as you indicated, the vehicle...
WIRELESS CHARGING SYSTEM RPO - 02/22/2019
We are doing a PDI on an 2019 acadia and are adding factory invoiced option 5ZI, wireless charging system. This RPO labor time is not included in the master list under PDI adds. Has anyone had experience with this? When I looked up wireless charging...
Forum - 02/22/2019
... are gonna love it! As for your question/concern - The second job card with the same labor op code is called a Repeat Repair. The service manager must authorize the repeat repair prior to job being performed, sign, date, time stamp, and explain...
Forum - 01/07/2020
Hi pamkress1! Recommend submitting the transaction using a closest to partial color/clear labor operation.
Curious how often this happens... - 01/21/2020
... Now, he has 1.6 invested and im at a loss as to how to claim that much. I wish they had a labor op for peculiar situations, such as this, that could go to Warranty Support for review! Anyone else had something similar happen? ...
Forum - 01/21/2020
Hi 1MaryRuble! As ewill3rd mentioned Wholesale Pre-Approval for CPO repairs that involve a CPO restricted labor operation is obtained via the Aftersales Empowerment Portal. Authorization is required prior to repairs.
Heater Block Cord Recall - 01/29/2020
... in inventory not on customer cars? The warranty help line said that we could use the same labor op as the new vehicles in inventory but now my warranty rep is telling me that is wrong and I should not be doing that. How are others in the warm states...
Forum - 02/06/2020
... code 111 occurs when the repair completion date entered is greater than 60 days of the job card open date. Verfiy dates entered on the transaction. If the dates are accurate, route to the WSC with an explanation of the extended repair time....
Forum - 04/30/2020
As of 04/21 the labor ops and times changed
Forum - 04/27/2020
Recommend submitting with a closest to labor operation such as, 1443144 (body side outer panel partial color/clear).
Forum - 04/27/2020
My understanding is that day you and I were getting rejects is the day they were adjusting Global to accommodate the changes in the recall instructions and operation codes. It is fixed now.
Forum - 03/17/2020
We are working to transition our workshops scheduled in April to an optional WebEx event. Once the details are finalized, our Warranty Concierge will reach out to all scheduled participants.
What Would You Do - 04/20 - 03/27/2020
... satisfaction reasons. The owner was very dissatisfied that their 2018MY vehicle had a catastrophic failure and would not agree to a repair. The 3 C’s documentation on the job card was as follows:Concern: Customer states that the vehicle has...
Forum - 10/01/2019
... and if the module is already programmed with the same level software I'm using 9104603. Both labor ops reject for 852. The bulletin states in the correction field to reprogram the EBCM (module K117), but then on page 3 it states to program module K160...
Forum - 09/13/2019
The bulletin states the following: "For vehicles repaired under the E2 Emission coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information."
PDI TIME PUNCH - 09/26/2019
... and also for PDI Dealer installed Accessories as those are BOTH Warranty Lines and different Labor Ops. I have tried finding something in the P&P but cannot seem to find something that states this. Another Question: For those who...
Forum - 09/30/2019
Hi Mary, Yes I'm entering the programming wcc in the box right beside the labor op and the set up wcc in the correction comments.
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
... doesn't get stuck with repairing this and end up having a claim reject. I have looked for the opcode and the only one I find is for Tampering. This doesn't fall under the parameters outlined in the document for tampering. Please help....
Forum - 12/09/2019
... pics and paperwork? This you cant self-authorize. It seems like your sublet is more than your shop would have been paid to repair. That labor op pays 2.6hr to Paint, .4 Mix time and 116.45 in Paint Materials. I cannot fully calculate because I dont know...
Forum - 11/26/2019
I think it depends on the labor operation. Some of them do have diagnosis that doesn't specifically state "electricial diagnosis". I'm still trying to get this straight too. In our seminar, they said that the diagnostic time following...
What Would You Do - 12/19 - 12/02/2019
... converter had been cut out and apparently stolen. The converter was replaced and the vehicle was operating as designed. How should the claim for the converter be submitted as a ZREG transaction due to the component being missing or as a ZTPT transaction...
Pre-Repair Authorization - 10/23/2019
... the dealer may proceed with the repair. The transaction is submitted using the labor operation listed in the approval email (any other labor operation may result in a claim reject). Confirm that the VIN listed on the transaction matches the VIN...
Policy Evaluation Tool - 09/24/2019
... is subject to review and potential chargeback. Dealers must attach the PET to the hard copy of the job card, as well as the transaction, when submitting the claim to General Motors. If approval is obtained by the DMA to deviate from the PET, the approval...
Reject of the Month - 01/03/2020
... addressing transaction rejects, but due to the recent release of Mail Out Reviews, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Variable Diagnostic Time: The...
08-03-10-006 - 01/03/2020
... illuminated, or the Aluminum Wheel Bead Seat has Corrosion. The bulletin contains a unique labor operation for the wheel bead seat repair. The repair established in the bulletin is suitable for machined or painted Aluminum and Chrome Clad wheels with...
Warranty Analysis - 01/03/2020
... for additional information from a technician or advisor prior to submission, or job cards held open while waiting for parts to arrive. Maybe claims are only being administered once a week versus daily which can elevate the average. Or, the issue may...
Process and Time Management - 01/28/2020
... manager needs to approve what they are requesting. If they want approval to proceed with an add on operation, be prepared to explain what has been done so far and why the added operation is necessary. Service departments face many challenges and...
GM Accessories Employee Discount Program - 01/29/2020
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Pre-Repair Authorization - 01/29/2020
... outside mirror assemblies, steering wheels, and interior door trim. Refer to the complete list of operations included with Bulletin 18NA306. As a reminder, do not submit a PRA for a bumper or a dash, for example, as they are not included in PRA process. Up...
Error Codes - 09/24/2019
... completed successfully, effectively eliminating the post-payment recall validation process of reopening recalls and debiting transactions with unsuccessful reprogramming events. In addition to announcing the launch, the Global Message also contains a...
Diagnostic Time - 07/30/2019
... since the following headline was released: “Diagnostic time as an add time to certain labor operations increased from 0.3 to 1.0 labor hours. This time must be clocked separately from repair time and OLH time.” Is it still a struggle to get...
Data Analysis - 06/26/2019
... issues. GM analyzes the following warranty metrics: expense by repair group, labor operation frequency of use and average cost when used, potential repeat repairs, and pyramiding transactions. This data is reported monthly in GWM on the Service...
Bulletin Updates - 06/26/2019
... contains the first two digits of the Warranty Claim Code, the corresponding module, and labor operation code(s), for example: WCC Module Labor Operation AF Keyless Entry Control Modul 2810545 Engine and Transmission Assembly...
Technical Service Bulletins - 07/30/2019
... Shudder condition. Due to the effectiveness of the fluid exchange procedure, the bulletin labor operations will only pay once per VIN. Technicians must utilize published diagnostics in cases where the vehicle returns with a suspect shudder, which may...
8-Speed Torque Converter Shudder - 06/26/2019
... be informed that full effect of the repair will take up to 200 miles and a minimum of two cold to operating temperature drive cycles. Torque converter replacement is not necessary, except when the fluid exchange procedure does not resolve the condit...
Up Assemblies - 06/26/2019
When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The assembly will contain the specific part needed....
Policy & No PET - 12/19/2018
... covered by an active Component Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g. Liftgate Struts-15240 and Keys for Life-140063 and 140113) Repairs...
GM Accessories Employee Discount Program - 01/21/2019
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Warranty Job Cards and In-Service Dates - 02/21/2019
... App contains a document that lists the most common warranty deviations. This document lists the top eight policy requirements that are often charged back in a warranty audit. One of the eight deviations is “Incomplete job card required information.”...
The bulletin states the following: "For vehicles repaired under the E2 Emission coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information."
PDI TIME PUNCH - 09/26/2019
... and also for PDI Dealer installed Accessories as those are BOTH Warranty Lines and different Labor Ops. I have tried finding something in the P&P but cannot seem to find something that states this. Another Question: For those who...
Forum - 09/30/2019
Hi Mary, Yes I'm entering the programming wcc in the box right beside the labor op and the set up wcc in the correction comments.
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
... doesn't get stuck with repairing this and end up having a claim reject. I have looked for the opcode and the only one I find is for Tampering. This doesn't fall under the parameters outlined in the document for tampering. Please help....
Forum - 12/09/2019
... pics and paperwork? This you cant self-authorize. It seems like your sublet is more than your shop would have been paid to repair. That labor op pays 2.6hr to Paint, .4 Mix time and 116.45 in Paint Materials. I cannot fully calculate because I dont know...
Forum - 11/26/2019
I think it depends on the labor operation. Some of them do have diagnosis that doesn't specifically state "electricial diagnosis". I'm still trying to get this straight too. In our seminar, they said that the diagnostic time following...
What Would You Do - 12/19 - 12/02/2019
... converter had been cut out and apparently stolen. The converter was replaced and the vehicle was operating as designed. How should the claim for the converter be submitted as a ZREG transaction due to the component being missing or as a ZTPT transaction...
Pre-Repair Authorization - 10/23/2019
... the dealer may proceed with the repair. The transaction is submitted using the labor operation listed in the approval email (any other labor operation may result in a claim reject). Confirm that the VIN listed on the transaction matches the VIN...
Policy Evaluation Tool - 09/24/2019
... is subject to review and potential chargeback. Dealers must attach the PET to the hard copy of the job card, as well as the transaction, when submitting the claim to General Motors. If approval is obtained by the DMA to deviate from the PET, the approval...
Reject of the Month - 01/03/2020
... addressing transaction rejects, but due to the recent release of Mail Out Reviews, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Variable Diagnostic Time: The...
08-03-10-006 - 01/03/2020
... illuminated, or the Aluminum Wheel Bead Seat has Corrosion. The bulletin contains a unique labor operation for the wheel bead seat repair. The repair established in the bulletin is suitable for machined or painted Aluminum and Chrome Clad wheels with...
Warranty Analysis - 01/03/2020
... for additional information from a technician or advisor prior to submission, or job cards held open while waiting for parts to arrive. Maybe claims are only being administered once a week versus daily which can elevate the average. Or, the issue may...
Process and Time Management - 01/28/2020
... manager needs to approve what they are requesting. If they want approval to proceed with an add on operation, be prepared to explain what has been done so far and why the added operation is necessary. Service departments face many challenges and...
GM Accessories Employee Discount Program - 01/29/2020
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Pre-Repair Authorization - 01/29/2020
... outside mirror assemblies, steering wheels, and interior door trim. Refer to the complete list of operations included with Bulletin 18NA306. As a reminder, do not submit a PRA for a bumper or a dash, for example, as they are not included in PRA process. Up...
Error Codes - 09/24/2019
... completed successfully, effectively eliminating the post-payment recall validation process of reopening recalls and debiting transactions with unsuccessful reprogramming events. In addition to announcing the launch, the Global Message also contains a...
Diagnostic Time - 07/30/2019
... since the following headline was released: “Diagnostic time as an add time to certain labor operations increased from 0.3 to 1.0 labor hours. This time must be clocked separately from repair time and OLH time.” Is it still a struggle to get...
Data Analysis - 06/26/2019
... issues. GM analyzes the following warranty metrics: expense by repair group, labor operation frequency of use and average cost when used, potential repeat repairs, and pyramiding transactions. This data is reported monthly in GWM on the Service...
Bulletin Updates - 06/26/2019
... contains the first two digits of the Warranty Claim Code, the corresponding module, and labor operation code(s), for example: WCC Module Labor Operation AF Keyless Entry Control Modul 2810545 Engine and Transmission Assembly...
Technical Service Bulletins - 07/30/2019
... Shudder condition. Due to the effectiveness of the fluid exchange procedure, the bulletin labor operations will only pay once per VIN. Technicians must utilize published diagnostics in cases where the vehicle returns with a suspect shudder, which may...
8-Speed Torque Converter Shudder - 06/26/2019
... be informed that full effect of the repair will take up to 200 miles and a minimum of two cold to operating temperature drive cycles. Torque converter replacement is not necessary, except when the fluid exchange procedure does not resolve the condit...
Up Assemblies - 06/26/2019
When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The assembly will contain the specific part needed....
Policy & No PET - 12/19/2018
... covered by an active Component Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g. Liftgate Struts-15240 and Keys for Life-140063 and 140113) Repairs...
GM Accessories Employee Discount Program - 01/21/2019
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Warranty Job Cards and In-Service Dates - 02/21/2019
... App contains a document that lists the most common warranty deviations. This document lists the top eight policy requirements that are often charged back in a warranty audit. One of the eight deviations is “Incomplete job card required information.”...
Bulletin 18-NA-069 - 03/27/2019
... if necessary, replace the CAC and change the oil. The bulletin contains a bulletin specific labor operation that is to be used for vehicles that are repaired under the Emission Coverage. Note: this is not a Powertrain covered repair. ...
Reject of the Month - Warning 122 - 04/22/2019
... other labor hours to perform the regen process. The transaction was submitted with the labor operation for the sensor with base and OLH labor time, the sensor, and a three day rental as the vehicle was inoperable. It was necessary to submit the...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... Resource Center app, found in the Global Connect Service Department homepage. Once the app is opened, go to the Training tab and select the arrow to the left of Global Warranty Management System Training Modules. Once opened, scroll down to module 9...
Types of Job Card Systems - 02/25/2021
... electronic input, transfer, storage, and printing capability which makes the use of a printed shop copy optional. All required information is satisfied without using any printed job card copies to document any data input. A shop copy may be printed,...
GM Accessories Employee Discount Program - 01/27/2021
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Up Assembly Process - 01/27/2021
When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one...
Reject of the Month - February 2021 - 01/27/2021
... rear differential was identified as the failed part with the associated labor operation. The labor operation paid 3.7 hours base and 3.5 hours OLH was additionally claimed. The claim was submitted with GM Authorization for review and subsequently...
Rental Vehicle Damage - 12/29/2020
... who you spoke with, and what was confirmed. When asking for their signature, take this opportunity to verbally remind the customer of their responsibility for the vehicle and any subsequent damage during their usage, just as they’d be responsible...
Canadian Vehicles in the United States - 12/29/2020
... in Investigate Vehicle History (IVH). The Vehicle Summary Page will display any active warranties, open Recalls/Field Actions, and Special Coverages applicable to that vehicle. Verify that there are no Branded Titles or Warranty Blocks that may restrict...
Labor Time Allowance - 12/29/2020
... decreases due to streamlined service procedures that were published over the last year. 34 labor operations will show a time increase based on revised or restudied service procedures. The message includes a list of revised service procedures, the corresponding...
GM Mail Out Reviews - 06/29/2021
... first deviation addressed a debit resulting from no/incomplete time clocking – added operation. A line was added to the job card to address a sticking cupholder cover. Service management verification and authorization was documented on 6/23/2021...
Reject of the Month - August 2021 - 07/27/2021
... in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion. The service advisor opened a job card for the performance...
New Error Codes - 07/27/2021
... 856: VIN and SPS Code entered matches on different field action/labor code. Incorrect labor operation used on the claim. WCC on claim is related programming of a different module than the one related to the labor operation on the claim. WCC on claim...
Pre-Repair Authorization - 07/27/2021
... by the dealership to the customer along with an estimate for the repair. Dealers do have the option of submitting all or a portion of the repair expense for customer enthusiasm, with 50% customer participation recommended. Documentation supporting the...
Reject of the Month - April 2021 - 03/22/2021
... not correct. Error 852 will occur when there is a mismatch between the VIN, job card number, labor operation used, or SPS code does not match the TIS log. In our dealership example, 17 job cards over the course of 1 month rejected with error code...
SPS Codes - 04/29/2021
... requiring SPS Warranty Code here are some tips for the correction. Pull the technician copy of the job card. View the transaction in Global Warranty Management (GWM) through “Correct a Rejected Transaction”. Validate the following...
New Vehicle Inspections - 04/29/2021
... use either the ePOD or paper receipt to record damage. Do not sign both. If an ePOD receipt is prepopulated with damage codes, it is the dealerships responsibility to verify the codes are correct and if necessary, change or add additional codes. Failure...
100% Policy and Part Warranties - 02/27/2020
... under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited...
Sublet Repair - 06/23/2020
... as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion of those warranty repairs. If GM receives customer complaints regarding...
More on Other Labor Hours - 04/29/2020
... a detailed explanation that supports the time paid. There are approximately 1,100 select labor operations that allow for variable diagnostic time. This time will be qualified by a note in the LTG with the specific labor operation (e.g. diagnosis time...
Parts Retention - 05/29/2020
... reviewed the parts retention area and parts retention is one of the key points in the Required Operating Procedures bulletin outlining key GM requirements for service operations. If parts are not where they are supposed to be in your parts department,...
Shuttle Service Temporarily Expanded - 05/29/2020
... dealership and their home, workplace, or a location of their choosing. This change is to offer an option for your customers who have concerns about entering your dealership due to the current pandemic. You can inform your customers through your website...
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
GM offers options to dealers when it comes to the use of Dealer Management Systems. Your DMS is how you create job cards and for some, how you submit your warranty transactions to GM for payment. Depending on your DMS and also depending how much of your...
Wiring Repairs: - 06/23/2020
... the technician notes on the job card. Refer to bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information. ...
Components and Services with Limited Coverage - 06/23/2020
... end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component time. Wheel...
... if necessary, replace the CAC and change the oil. The bulletin contains a bulletin specific labor operation that is to be used for vehicles that are repaired under the Emission Coverage. Note: this is not a Powertrain covered repair. ...
Reject of the Month - Warning 122 - 04/22/2019
... other labor hours to perform the regen process. The transaction was submitted with the labor operation for the sensor with base and OLH labor time, the sensor, and a three day rental as the vehicle was inoperable. It was necessary to submit the...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... Resource Center app, found in the Global Connect Service Department homepage. Once the app is opened, go to the Training tab and select the arrow to the left of Global Warranty Management System Training Modules. Once opened, scroll down to module 9...
Types of Job Card Systems - 02/25/2021
... electronic input, transfer, storage, and printing capability which makes the use of a printed shop copy optional. All required information is satisfied without using any printed job card copies to document any data input. A shop copy may be printed,...
GM Accessories Employee Discount Program - 01/27/2021
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Up Assembly Process - 01/27/2021
When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one...
Reject of the Month - February 2021 - 01/27/2021
... rear differential was identified as the failed part with the associated labor operation. The labor operation paid 3.7 hours base and 3.5 hours OLH was additionally claimed. The claim was submitted with GM Authorization for review and subsequently...
Rental Vehicle Damage - 12/29/2020
... who you spoke with, and what was confirmed. When asking for their signature, take this opportunity to verbally remind the customer of their responsibility for the vehicle and any subsequent damage during their usage, just as they’d be responsible...
Canadian Vehicles in the United States - 12/29/2020
... in Investigate Vehicle History (IVH). The Vehicle Summary Page will display any active warranties, open Recalls/Field Actions, and Special Coverages applicable to that vehicle. Verify that there are no Branded Titles or Warranty Blocks that may restrict...
Labor Time Allowance - 12/29/2020
... decreases due to streamlined service procedures that were published over the last year. 34 labor operations will show a time increase based on revised or restudied service procedures. The message includes a list of revised service procedures, the corresponding...
GM Mail Out Reviews - 06/29/2021
... first deviation addressed a debit resulting from no/incomplete time clocking – added operation. A line was added to the job card to address a sticking cupholder cover. Service management verification and authorization was documented on 6/23/2021...
Reject of the Month - August 2021 - 07/27/2021
... in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion. The service advisor opened a job card for the performance...
New Error Codes - 07/27/2021
... 856: VIN and SPS Code entered matches on different field action/labor code. Incorrect labor operation used on the claim. WCC on claim is related programming of a different module than the one related to the labor operation on the claim. WCC on claim...
Pre-Repair Authorization - 07/27/2021
... by the dealership to the customer along with an estimate for the repair. Dealers do have the option of submitting all or a portion of the repair expense for customer enthusiasm, with 50% customer participation recommended. Documentation supporting the...
Reject of the Month - April 2021 - 03/22/2021
... not correct. Error 852 will occur when there is a mismatch between the VIN, job card number, labor operation used, or SPS code does not match the TIS log. In our dealership example, 17 job cards over the course of 1 month rejected with error code...
SPS Codes - 04/29/2021
... requiring SPS Warranty Code here are some tips for the correction. Pull the technician copy of the job card. View the transaction in Global Warranty Management (GWM) through “Correct a Rejected Transaction”. Validate the following...
New Vehicle Inspections - 04/29/2021
... use either the ePOD or paper receipt to record damage. Do not sign both. If an ePOD receipt is prepopulated with damage codes, it is the dealerships responsibility to verify the codes are correct and if necessary, change or add additional codes. Failure...
100% Policy and Part Warranties - 02/27/2020
... under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited...
Sublet Repair - 06/23/2020
... as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion of those warranty repairs. If GM receives customer complaints regarding...
More on Other Labor Hours - 04/29/2020
... a detailed explanation that supports the time paid. There are approximately 1,100 select labor operations that allow for variable diagnostic time. This time will be qualified by a note in the LTG with the specific labor operation (e.g. diagnosis time...
Parts Retention - 05/29/2020
... reviewed the parts retention area and parts retention is one of the key points in the Required Operating Procedures bulletin outlining key GM requirements for service operations. If parts are not where they are supposed to be in your parts department,...
Shuttle Service Temporarily Expanded - 05/29/2020
... dealership and their home, workplace, or a location of their choosing. This change is to offer an option for your customers who have concerns about entering your dealership due to the current pandemic. You can inform your customers through your website...
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
GM offers options to dealers when it comes to the use of Dealer Management Systems. Your DMS is how you create job cards and for some, how you submit your warranty transactions to GM for payment. Depending on your DMS and also depending how much of your...
Wiring Repairs: - 06/23/2020
... the technician notes on the job card. Refer to bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information. ...
Components and Services with Limited Coverage - 06/23/2020
... end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component time. Wheel...
Reject of the Month - August 2020 - 07/30/2020
... charge of $27.30 for parts expedite. The claim was submitted with the condenser replacement labor operation, 4416040, with 0.8 hours in base and 1.2 hours in additional. The parts list contained 2 different seals, a condenser, and quantity of 2 of the...
Starting Out as a New Warranty Administrator - 09/22/2020
... pair a seasoned, well-skilled technician with a new to the trade student. These students have the opportunity to learn the skills of the trade from someone that has worked in the field for some time, providing an extensive knowledge base, and ultimately...
Employee Discount Program - 09/22/2020
... reimbursement amount is submitted in the Miscellaneous Net Item field of the claim. Eligible labor operations are available in Global Message GCUS-9-10051. ...
April 2024 Recall Update - 03/23/2024
Emission Recall A222379711 DTC P0521 Permanent Status Not Properly Cleared: Dealers are to reprogram the ECM in certain 2020-23 Buick Encore GX and 2021-23 Chevrolet Trailblazer models to address a condition in which the ECM may not clear the permanent...
Process and Time Management - 01/29/2024
... manager needs to approve what they are requesting. If they want approval to proceed with an add on operation, be prepared to explain what has been done so far and why the added operation is necessary. Service departments face many challenges and...
WPC Process Overview - 12/26/2023
... Assembly Plant, and Quality Management personnel. It is important to note that choosing the labor operation that matches the causal failed part when submitting a transaction is essential as GM uses this information when requesting parts. If the parts...
New Vehicle Tire Warranty Program - 11/29/2023
... GM covers 100% of the labor cost for tires replaced under the B2B warranty. Refer to the labor operation in the LTG for the appropriate labor time based on the vehicle being repaired. The “What is Not Covered” section of the bulletin...
New Year, New Compliance Initiative - 12/26/2023
... line on the job card. This must be done before any repairs can be started. If the customer dropped their vehicle off using a night drop envelope and the envelope or drop off form was completed by the customer, it is an acceptable alternative customer...
Employee Parts Discount Program - 12/26/2023
... are based on the value of parts purchased. ZSSP claims are submitted with one of the unique labor operation codes: 0600201 ($5.00 discount), 0600211 ($10.00 discount), 0600231 ($20.00 discount), and 0601601 ($40 discount). The Employee Certificate Authorization...
Reducing Rejected Transactions - 11/29/2023
... rejects are also hard to anticipate as it is not known whether the current transaction labor operation is one that when paired with a previous repair labor operation is considered a repeat repair. Some of the other rejects shown in the chart can be eliminated...
Reject of the Month - November 2023 - 10/25/2023
... a paint peeling condition at the Tahoe emblem on the liftgate. To address the condition the body shop removed the tailgate molding, repaired, primed, prepped and refinished the molding. The job card was submitted with the liftgate panel refinish labor...
Reject of the Month - October 2023 - 09/25/2023
... Park Assist Retrofit on a 2023 Chevrolet TrailBlazer. The transaction was submitted with labor operation number 9106540 and 1.1 hrs labor. The latest version of the recall bulletin, released in early September, indicates that the following...
Most Common Audit Deviations - 09/25/2023
... line on the job card before the technician begins repairs. Alternative signed early bird/drop off forms completed by the customer and attached to the job card provide compliance to the policy. Signed pre-write up worksheets that contain required information...
Add On Repair Report - 09/25/2023
... transactions to highlight any possible compliance concerns. While repairs with an added operation are not singled out in the Service Agent Analysis Summary Report (aka SASR) or within the Analyze Warranty tab, there is a means of identifying job...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... diagnosing a refrigerant leak. This time is entered in additional time when submitting the labor operation for the actual repair. While you won’t see this “add time” in conjunction with the A/C labor operations, it is displayed in the...
GM Accessories Employee Discount Program - 02/28/2023
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
OLH Self-Empowerment Levels - 02/28/2023
LH self-empowerment levels: Many dealers have had the opportunity to work with their District Service Manager (DSM) on their 95/5 performance, review current 95/5 metrics and may have also received notification of an update to OLH empowerment. The most...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... must be authorized by your customer. This authorization happens when the customer signs the hard/shop copy of the job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on any other invoice...
February 2023 Recall Update - 01/24/2023
... bulletin has been revised to add certain 2022-23 model year Buick Envision vehicles to the recall population and to update the Warranty Information section with the labor time. The recall also affects certain 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet...
Electronic Service Center Tips - 08/29/2023
... is claimed as a sublet. Warranty transactions will only contain labor allowed for the labor operation. The stated administrative allowance is $45 and is claimed in net item under the admin allowance field. A copy of the ESC invoice should...
August 2023 Recall Update - 07/25/2023
... has been revised to add certain 2022 Chevrolet Traverse and Buick Enclave vehicles to the population. Additionally, certain 2022 GMC Acadia vehicles have been moved to an Open status in IVH. Additional part numbers have been added, and the warranty information...
Employee Parts Discount Program - 09/26/2022
... reimbursement amount is submitted in the Miscellaneous Net Item field of the claim. Eligible labor operations are available in Global Message GCUS-9-12516. Dealers are required to include the employee’s Certificate of Authorization Number when...
CSMT App Enhanced - 08/22/2022
... 8.1 and up. For those who have their device set up to perform automatic updates, the app should be operating on CSMT Version 3.6. Users should validate that v. 3.6 was successfully loaded by opening the CSMT app and tapping “About”...
Reject of the Month - November 2022 - 10/28/2022
... This transaction was reviewed by a GM Service Manager and rejected. You found the correct labor operation and labor time, entered all of the necessary information, submitted for payment, and ultimately received an error requiring correction and resubmission...
Battery Tester Code Validation - 11/21/2022
... process went into effect with claims submitted on/after November 14, 2022 with a job card open date of 10/10/2022 or later. The battery test code associated with labor operation 4041510 and 4041520 will be validated at time of claim submission. Claims...
... charge of $27.30 for parts expedite. The claim was submitted with the condenser replacement labor operation, 4416040, with 0.8 hours in base and 1.2 hours in additional. The parts list contained 2 different seals, a condenser, and quantity of 2 of the...
Starting Out as a New Warranty Administrator - 09/22/2020
... pair a seasoned, well-skilled technician with a new to the trade student. These students have the opportunity to learn the skills of the trade from someone that has worked in the field for some time, providing an extensive knowledge base, and ultimately...
Employee Discount Program - 09/22/2020
... reimbursement amount is submitted in the Miscellaneous Net Item field of the claim. Eligible labor operations are available in Global Message GCUS-9-10051. ...
April 2024 Recall Update - 03/23/2024
Emission Recall A222379711 DTC P0521 Permanent Status Not Properly Cleared: Dealers are to reprogram the ECM in certain 2020-23 Buick Encore GX and 2021-23 Chevrolet Trailblazer models to address a condition in which the ECM may not clear the permanent...
Process and Time Management - 01/29/2024
... manager needs to approve what they are requesting. If they want approval to proceed with an add on operation, be prepared to explain what has been done so far and why the added operation is necessary. Service departments face many challenges and...
WPC Process Overview - 12/26/2023
... Assembly Plant, and Quality Management personnel. It is important to note that choosing the labor operation that matches the causal failed part when submitting a transaction is essential as GM uses this information when requesting parts. If the parts...
New Vehicle Tire Warranty Program - 11/29/2023
... GM covers 100% of the labor cost for tires replaced under the B2B warranty. Refer to the labor operation in the LTG for the appropriate labor time based on the vehicle being repaired. The “What is Not Covered” section of the bulletin...
New Year, New Compliance Initiative - 12/26/2023
... line on the job card. This must be done before any repairs can be started. If the customer dropped their vehicle off using a night drop envelope and the envelope or drop off form was completed by the customer, it is an acceptable alternative customer...
Employee Parts Discount Program - 12/26/2023
... are based on the value of parts purchased. ZSSP claims are submitted with one of the unique labor operation codes: 0600201 ($5.00 discount), 0600211 ($10.00 discount), 0600231 ($20.00 discount), and 0601601 ($40 discount). The Employee Certificate Authorization...
Reducing Rejected Transactions - 11/29/2023
... rejects are also hard to anticipate as it is not known whether the current transaction labor operation is one that when paired with a previous repair labor operation is considered a repeat repair. Some of the other rejects shown in the chart can be eliminated...
Reject of the Month - November 2023 - 10/25/2023
... a paint peeling condition at the Tahoe emblem on the liftgate. To address the condition the body shop removed the tailgate molding, repaired, primed, prepped and refinished the molding. The job card was submitted with the liftgate panel refinish labor...
Reject of the Month - October 2023 - 09/25/2023
... Park Assist Retrofit on a 2023 Chevrolet TrailBlazer. The transaction was submitted with labor operation number 9106540 and 1.1 hrs labor. The latest version of the recall bulletin, released in early September, indicates that the following...
Most Common Audit Deviations - 09/25/2023
... line on the job card before the technician begins repairs. Alternative signed early bird/drop off forms completed by the customer and attached to the job card provide compliance to the policy. Signed pre-write up worksheets that contain required information...
Add On Repair Report - 09/25/2023
... transactions to highlight any possible compliance concerns. While repairs with an added operation are not singled out in the Service Agent Analysis Summary Report (aka SASR) or within the Analyze Warranty tab, there is a means of identifying job...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... diagnosing a refrigerant leak. This time is entered in additional time when submitting the labor operation for the actual repair. While you won’t see this “add time” in conjunction with the A/C labor operations, it is displayed in the...
GM Accessories Employee Discount Program - 02/28/2023
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
OLH Self-Empowerment Levels - 02/28/2023
LH self-empowerment levels: Many dealers have had the opportunity to work with their District Service Manager (DSM) on their 95/5 performance, review current 95/5 metrics and may have also received notification of an update to OLH empowerment. The most...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... must be authorized by your customer. This authorization happens when the customer signs the hard/shop copy of the job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on any other invoice...
February 2023 Recall Update - 01/24/2023
... bulletin has been revised to add certain 2022-23 model year Buick Envision vehicles to the recall population and to update the Warranty Information section with the labor time. The recall also affects certain 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet...
Electronic Service Center Tips - 08/29/2023
... is claimed as a sublet. Warranty transactions will only contain labor allowed for the labor operation. The stated administrative allowance is $45 and is claimed in net item under the admin allowance field. A copy of the ESC invoice should...
August 2023 Recall Update - 07/25/2023
... has been revised to add certain 2022 Chevrolet Traverse and Buick Enclave vehicles to the population. Additionally, certain 2022 GMC Acadia vehicles have been moved to an Open status in IVH. Additional part numbers have been added, and the warranty information...
Employee Parts Discount Program - 09/26/2022
... reimbursement amount is submitted in the Miscellaneous Net Item field of the claim. Eligible labor operations are available in Global Message GCUS-9-12516. Dealers are required to include the employee’s Certificate of Authorization Number when...
CSMT App Enhanced - 08/22/2022
... 8.1 and up. For those who have their device set up to perform automatic updates, the app should be operating on CSMT Version 3.6. Users should validate that v. 3.6 was successfully loaded by opening the CSMT app and tapping “About”...
Reject of the Month - November 2022 - 10/28/2022
... This transaction was reviewed by a GM Service Manager and rejected. You found the correct labor operation and labor time, entered all of the necessary information, submitted for payment, and ultimately received an error requiring correction and resubmission...
Battery Tester Code Validation - 11/21/2022
... process went into effect with claims submitted on/after November 14, 2022 with a job card open date of 10/10/2022 or later. The battery test code associated with labor operation 4041510 and 4041520 will be validated at time of claim submission. Claims...
Increased Rates for Maintenance - 07/27/2022
... and Multipoint Vehicle Inspection. Diesel vehicles also include Diesel Exhaust Fluid (DEF) top off. Global Message GCUS-9-13281 provides a list of vehicles with the reimbursement rate prior to the effective date for the rate increase as well as the reimbursement...
Reject of the Month - August 2022 - 07/27/2022
... cleared DTC’s, and road tested the vehicle. The claim was submitted with the labor operation for a wire-to-wire repair with 0.5 hrs base and 1.0 hr OLH. The transaction also included a $342 rental expense for a 9-day rental and a $130 tow...
PRA Process-New Restrictions - 07/27/2022
... multiple concerns, a separate PRA request must be submitted through the CSMT app for each labor operation processed. As a reminder: The PRA process is not required in the following cases: when the component can be repaired via refinishing or replacing...
Servicing EV Models - 06/20/2022
... Warranty Management.Dealers must remain current on the requirements at the time a job card is opened that involves an EV model. Certain EV transactions may still require wholesale approval for processing and payment. Participating dealers also agree...
Coverage Limits - 06/20/2022
... end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component time. Wheel...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... but other fluid leaks may qualify for this time as well. The time is claimed using the labor operation that repaired the leak and adding the time it took the technician to find the leak in “additional time” when submitting the transaction. Best...
Prior to Repair Approvals - 05/25/2022
... the job card until the defect is inspected and verified by service management. This includes added operations when servicing dealer-owned inventory (excluding added lines for open Required Field Actions). After the service manager has approved the add...
Warranty Parts Expediting - 05/25/2022
When a technician needs a part and the parts department doesn’t have the part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option...
Dealer Aftersales Empowerment Portal - 04/26/2022
... are required to run the tool whenever the service manager determines that a policy decision is appropriate for a customer’s situation and/or whenever the customer requested consideration for a repair outside of warranty. When seeking assistance...
Warranty Resource Center - 04/26/2022
... in finding information on Bulk Parts, Paint Claims, or PDI Fluid Adds? Select the Labor Operation Selection Tools Document within the Programs and Claims Submission tile for those helpful job aids and many more. Looking for the appropriate reimbursement...
New Rental Policy Guidelines - 05/25/2022
... at 3rd party rental agencies. And for some dealers, 3rd party rental companies are just not an option at all. It is almost always a very negative experience for customers who have to leave their vehicle at a dealership for days, or even weeks, due to...
Reject of the Month - May 2022 - 04/26/2022
... The compressor air intake turbocharger was replaced and codes cleared. The labor operation allowed 3.1 hours base time and up to 1.0 hours diagnostic time. Service management reviewed the technician’s documentation and time punching to approve...
Customer Enthusiasm Guidelines - 01/27/2022
... to ensure customer loyalty. The transaction must be submitted using the published repair labor operation with the “Customer Enthusiasm-Non-Warrantable Repair” indicator selected. Since GM is paying for a repair that is not a defect in material...
Reject of the Month - February 2022 - 01/27/2022
... of service. The warranty administrator applied the Front Disc Brake Pads Replacement labor operation to the claim. Unfortunately, the warranty administrator failed to review the vehicle’s mileage prior to submission and the subsequent labor...
Increased reimbursement rates for maintenance programs - 12/01/2021
... and Multipoint Vehicle Inspection. Diesel vehicles also include Diesel Exhaust Fluid (DEF) top off. Global Message GCUS-9-12098 provided a list of vehicles with the reimbursement rate prior to the effective date for the rate increase as well as the reimbursement...
Field Action Status Change Form: CAM-03 - 10/01/2021
... the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As with any job card, the customer must sign to acknowledge...
Service Management Authorization Matrix - 05/24/2016
... with a yellow highlighter.Recent additions to the matrix:A note has been added to the labor operation for battery replacements - 4041510. Vehicles with 250 miles or less, and all 2016-2017, vehicles require h-routing to the Warranty Support Center for...
Compensation - 05/24/2016
... $56,500 annually, up from about $50,000 in 2011. It is predicted that many, many more people need to be attracted into the industry in order to keep up with work expansion that dealers have in regards to sales, but also service. In the auto retail business...
180-Day Transaction Submission Time Limit - 05/23/2016
... completed, processed and paid through GWM within 180 days of repair completion date for job cards opened on or after November 1, 2015. In May of this year we met the 6 month (180-day) threshold. Claims that were written on or after November 1, 2015,...
June 2016 Recall Update - 05/24/2016
... Just fewer than 430,000 vehicles are involved in the recall campaign that addresses the operation of the headlamp driver module (HDM). Vehicles involved in the recall include the 2005-2009 Buick LaCrosse; 2006-2007 Buick Rainier, Chevrolet TrailBlazer,...
GM Owner Center - Recall Search - 05/24/2016
... Select the Maintenance button from the task bar and select Recalls from the available options. Enter the VIN to search for recalls. ...
August 2016 Recall Update - 07/28/2016
... Pontiac Vibe vehicles that are located in High Absolute Humidity Areas are involved in the recall population of approximately 5,000 vehicles. Dealers are instructed to replace the front passenger airbag inflator to address a condition with the body of...
Reject of the Month - 07/28/2016
... that are available through the Integrated Business Partners. Dealers also have the option of selecting the vehicle brand (e.g. Buick), then selecting the IBP (e.g. Lund) to receive Product Summaries based on the vehicle model (e.g. Encore &...
Brake Pulsation - 06/27/2016
... LRO is out of spec for both the front and rear corners. Bulletin 16NA170 contains parts and labor operation information for warranty repairs. ...
July 2016 Recall Update - 06/27/2016
... of the Service Information section, include the 2016 model year GMC Sierra HD, and an increase in population. The recall affects certain 2010-2016 Chevrolet Express, GMC Savana; 2011-2013 Chevrolet Silverado HD; 2015-2016 Chevrolet Silverado HD, GMC...
... and Multipoint Vehicle Inspection. Diesel vehicles also include Diesel Exhaust Fluid (DEF) top off. Global Message GCUS-9-13281 provides a list of vehicles with the reimbursement rate prior to the effective date for the rate increase as well as the reimbursement...
Reject of the Month - August 2022 - 07/27/2022
... cleared DTC’s, and road tested the vehicle. The claim was submitted with the labor operation for a wire-to-wire repair with 0.5 hrs base and 1.0 hr OLH. The transaction also included a $342 rental expense for a 9-day rental and a $130 tow...
PRA Process-New Restrictions - 07/27/2022
... multiple concerns, a separate PRA request must be submitted through the CSMT app for each labor operation processed. As a reminder: The PRA process is not required in the following cases: when the component can be repaired via refinishing or replacing...
Servicing EV Models - 06/20/2022
... Warranty Management.Dealers must remain current on the requirements at the time a job card is opened that involves an EV model. Certain EV transactions may still require wholesale approval for processing and payment. Participating dealers also agree...
Coverage Limits - 06/20/2022
... end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component time. Wheel...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... but other fluid leaks may qualify for this time as well. The time is claimed using the labor operation that repaired the leak and adding the time it took the technician to find the leak in “additional time” when submitting the transaction. Best...
Prior to Repair Approvals - 05/25/2022
... the job card until the defect is inspected and verified by service management. This includes added operations when servicing dealer-owned inventory (excluding added lines for open Required Field Actions). After the service manager has approved the add...
Warranty Parts Expediting - 05/25/2022
When a technician needs a part and the parts department doesn’t have the part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option...
Dealer Aftersales Empowerment Portal - 04/26/2022
... are required to run the tool whenever the service manager determines that a policy decision is appropriate for a customer’s situation and/or whenever the customer requested consideration for a repair outside of warranty. When seeking assistance...
Warranty Resource Center - 04/26/2022
... in finding information on Bulk Parts, Paint Claims, or PDI Fluid Adds? Select the Labor Operation Selection Tools Document within the Programs and Claims Submission tile for those helpful job aids and many more. Looking for the appropriate reimbursement...
New Rental Policy Guidelines - 05/25/2022
... at 3rd party rental agencies. And for some dealers, 3rd party rental companies are just not an option at all. It is almost always a very negative experience for customers who have to leave their vehicle at a dealership for days, or even weeks, due to...
Reject of the Month - May 2022 - 04/26/2022
... The compressor air intake turbocharger was replaced and codes cleared. The labor operation allowed 3.1 hours base time and up to 1.0 hours diagnostic time. Service management reviewed the technician’s documentation and time punching to approve...
Customer Enthusiasm Guidelines - 01/27/2022
... to ensure customer loyalty. The transaction must be submitted using the published repair labor operation with the “Customer Enthusiasm-Non-Warrantable Repair” indicator selected. Since GM is paying for a repair that is not a defect in material...
Reject of the Month - February 2022 - 01/27/2022
... of service. The warranty administrator applied the Front Disc Brake Pads Replacement labor operation to the claim. Unfortunately, the warranty administrator failed to review the vehicle’s mileage prior to submission and the subsequent labor...
Increased reimbursement rates for maintenance programs - 12/01/2021
... and Multipoint Vehicle Inspection. Diesel vehicles also include Diesel Exhaust Fluid (DEF) top off. Global Message GCUS-9-12098 provided a list of vehicles with the reimbursement rate prior to the effective date for the rate increase as well as the reimbursement...
Field Action Status Change Form: CAM-03 - 10/01/2021
... the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As with any job card, the customer must sign to acknowledge...
Service Management Authorization Matrix - 05/24/2016
... with a yellow highlighter.Recent additions to the matrix:A note has been added to the labor operation for battery replacements - 4041510. Vehicles with 250 miles or less, and all 2016-2017, vehicles require h-routing to the Warranty Support Center for...
Compensation - 05/24/2016
... $56,500 annually, up from about $50,000 in 2011. It is predicted that many, many more people need to be attracted into the industry in order to keep up with work expansion that dealers have in regards to sales, but also service. In the auto retail business...
180-Day Transaction Submission Time Limit - 05/23/2016
... completed, processed and paid through GWM within 180 days of repair completion date for job cards opened on or after November 1, 2015. In May of this year we met the 6 month (180-day) threshold. Claims that were written on or after November 1, 2015,...
June 2016 Recall Update - 05/24/2016
... Just fewer than 430,000 vehicles are involved in the recall campaign that addresses the operation of the headlamp driver module (HDM). Vehicles involved in the recall include the 2005-2009 Buick LaCrosse; 2006-2007 Buick Rainier, Chevrolet TrailBlazer,...
GM Owner Center - Recall Search - 05/24/2016
... Select the Maintenance button from the task bar and select Recalls from the available options. Enter the VIN to search for recalls. ...
August 2016 Recall Update - 07/28/2016
... Pontiac Vibe vehicles that are located in High Absolute Humidity Areas are involved in the recall population of approximately 5,000 vehicles. Dealers are instructed to replace the front passenger airbag inflator to address a condition with the body of...
Reject of the Month - 07/28/2016
... that are available through the Integrated Business Partners. Dealers also have the option of selecting the vehicle brand (e.g. Buick), then selecting the IBP (e.g. Lund) to receive Product Summaries based on the vehicle model (e.g. Encore &...
Brake Pulsation - 06/27/2016
... LRO is out of spec for both the front and rear corners. Bulletin 16NA170 contains parts and labor operation information for warranty repairs. ...
July 2016 Recall Update - 06/27/2016
... of the Service Information section, include the 2016 model year GMC Sierra HD, and an increase in population. The recall affects certain 2010-2016 Chevrolet Express, GMC Savana; 2011-2013 Chevrolet Silverado HD; 2015-2016 Chevrolet Silverado HD, GMC...
Proactive Alerts - 06/27/2016
... that has the potential to dramatically reduce vehicle breakdowns. Proactive Alerts is an available option on nine 2016 models: Cadillac Escalade, GMC Sierra, Yukon, and Terrain, and Chevrolet Silverado, Tahoe, Suburban, Corvette and Equinox. Eventually,...
Reducing Comebacks - 11/29/2016
... actually is. While many dealerships now utilize BDC’s to make service appointments, the people making those appointments may not get all the necessary information for a good, solid, customer concern. It is ultimately up to the service advisor to...
Emissions - 05/22/2017
... regulated warranties. Emissions coverage code indicators are found with the applicable labor operation for the specific year, make, and model LTG. Each alpha/numeric combination indicates a coverage that applies to that code. The three Emissions related...
June 2017 Recall Update - 05/22/2017
... year Chevrolet Silverado LD and 2015-2016 model year Chevrolet Suburban vehicles to the recall population. Emission Recall 16186: Catalytic Converter Internal Damage: Certain 2013-2014 Chevrolet Cruze and Sonic vehicles equipped with a 1.8L engine...
Recall Documentation - 07/25/2017
... detailed within each recall bulletin. Paint is a simple computer graphics application that mainly opens and saves files as Windows bitmap, JPEG, GIF, PNG and single-page TIFF. While MS Paint is the default program, any equivalent image editing program...
Reject of the Month - - 07/25/2017
A transaction was submitted for the replacement of the OnStar module on a 2016 Chevrolet Equinox. Labor operation 3422790, Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with...
In-Service Date and Job Cards - 07/25/2017
... reading taken from the vehicle Delivery or in-service date (as applicable) Owner, lessee, or operator name and contact information Service Advisor ID (name or code) Customer’s signature that provides authorization to perform repairs We were recently...
Warranty Parts Center - 05/22/2017
All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick...
Updates to the Authorization Matrix - 05/22/2017
... Authorization Matrix was updated April 20th, 2017. The changes to the matrix are as follows: Added Operations – Service management must first inspect and verify the defect before it is added to the job card. This includes added operations to dealer...
Reject of the Month - 05/22/2017
... from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case. An up assembly is a currently available assembly/unit/kit that contains the specific part needed. For example, the dealer ordered a cylinder...
Field Product Reports (FPR) - 12/21/2016
... a new app titled GM Field Product Reporter that can be downloaded for free on Apple and Android operating devices. The app allows for inclusion of up to 6 photos and up to 30 seconds of video (including audio). Bulletin 02-00-89-002 provides a guideline...
Drive to Succeed - 12/21/2016
... including the parts and service departments. The Drive to Succeed scholarship program is open to female students looking for careers in any dealership department. The program began in 2011 as a path to train future female dealers. Since that time, the...
Reject of the Month - 01/23/2017
... it was still very important to confirm that the accurate causal part was identified and the proper labor code selected. These details are critical to GM to accurately identify product issues and work with suppliers to improve product quality. On January...
Engineering Information (EI) Process - 01/23/2017
... not required to be performed on a vehicle unless it matches the customer concern. A unique labor operation is set up for each EI issue, providing time to repair the vehicle, as well as compensate the technician for the additional documentation time....
Part Return Process - 03/21/2017
... not followed, a debit may result – not just a debit of the part that was not returned appropriately, but a debit of the entire transaction. In the case of an engine replacement on a diesel truck, it may equate to a debit of upwards of $13,000,...
Compliance - 03/21/2017
... separate each code. Bulletin 06-08-47-001 Transmission Oil Cooler Flush and Flow Test: All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include time to flow...
GM Accessories Employee Discount Program - 02/20/2018
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Recall Summary Update - 01/22/2018
... vehicle owners, if the recall is performed from 1/1/18 through 2/28/2018. Courtesy transportation options include one-way or two-way shuttle service, one half-day rental, or one full-day rental. All of the recall bulletins have been updated to reflect...
STS Results and Empowerment - 01/22/2018
As GM continues to optimize the new Center of Learning platform, empowerment restrictions will continue to be deferred based on STS percent completion through the first quarter of 2018. Effective January 1, 2018, all dealers that were on Dealer Empowerment...
Reject of the Month - 03/26/2018
... re-purchased, but must be repaired first. The dealer sublet the vehicle to an independent body shop for repair/removal of the overspray. The Major Damage Liaison instructed the warranty administrator to submit the transaction with the labor operation...
Transportation Damage Notes - 03/26/2018
... Damage claims with a repair cost of $500 or more must be submitted with the job card (accounting copy) or sublet invoice, photo of the vehicle VIN, photos of the damage (close up with a measuring device in the photo), and a ¾ view of the vehicle...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
Customer Enthusiasm is an option dealers have that allows payment from GM for repairs to a customer’s vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect...
Branded Titles and Warranty Blocks - 12/21/2017
... voided. The voided warranty is displayed in IVH; however, if a branded titled vehicle has an open recall, the repair stated in the recall should still be perfomed. Special Coverage adjustments are also still allowed to be performed on vehicles...
Reject of the Month - 09/27/2017
... with the excessive parts error. The rejected recall line addressed a concern with the operation of the power sliding door. Dealers must replace the sliding door control module, adjust the cable tension, and clean the pad and plunger. On certain...
Mobil 1 Upgrade - 10/23/2017
Customers have the option under the Chevrolet, Buick, GMC and CPO (excluding vehicles under the Cadillac Premium Care Maintenance Program) Included Maintenance Programs to upgrade to Mobil 1. Dealers are able to accommodate these requests when servicing...
... that has the potential to dramatically reduce vehicle breakdowns. Proactive Alerts is an available option on nine 2016 models: Cadillac Escalade, GMC Sierra, Yukon, and Terrain, and Chevrolet Silverado, Tahoe, Suburban, Corvette and Equinox. Eventually,...
Reducing Comebacks - 11/29/2016
... actually is. While many dealerships now utilize BDC’s to make service appointments, the people making those appointments may not get all the necessary information for a good, solid, customer concern. It is ultimately up to the service advisor to...
Emissions - 05/22/2017
... regulated warranties. Emissions coverage code indicators are found with the applicable labor operation for the specific year, make, and model LTG. Each alpha/numeric combination indicates a coverage that applies to that code. The three Emissions related...
June 2017 Recall Update - 05/22/2017
... year Chevrolet Silverado LD and 2015-2016 model year Chevrolet Suburban vehicles to the recall population. Emission Recall 16186: Catalytic Converter Internal Damage: Certain 2013-2014 Chevrolet Cruze and Sonic vehicles equipped with a 1.8L engine...
Recall Documentation - 07/25/2017
... detailed within each recall bulletin. Paint is a simple computer graphics application that mainly opens and saves files as Windows bitmap, JPEG, GIF, PNG and single-page TIFF. While MS Paint is the default program, any equivalent image editing program...
Reject of the Month - - 07/25/2017
A transaction was submitted for the replacement of the OnStar module on a 2016 Chevrolet Equinox. Labor operation 3422790, Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with...
In-Service Date and Job Cards - 07/25/2017
... reading taken from the vehicle Delivery or in-service date (as applicable) Owner, lessee, or operator name and contact information Service Advisor ID (name or code) Customer’s signature that provides authorization to perform repairs We were recently...
Warranty Parts Center - 05/22/2017
All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick...
Updates to the Authorization Matrix - 05/22/2017
... Authorization Matrix was updated April 20th, 2017. The changes to the matrix are as follows: Added Operations – Service management must first inspect and verify the defect before it is added to the job card. This includes added operations to dealer...
Reject of the Month - 05/22/2017
... from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case. An up assembly is a currently available assembly/unit/kit that contains the specific part needed. For example, the dealer ordered a cylinder...
Field Product Reports (FPR) - 12/21/2016
... a new app titled GM Field Product Reporter that can be downloaded for free on Apple and Android operating devices. The app allows for inclusion of up to 6 photos and up to 30 seconds of video (including audio). Bulletin 02-00-89-002 provides a guideline...
Drive to Succeed - 12/21/2016
... including the parts and service departments. The Drive to Succeed scholarship program is open to female students looking for careers in any dealership department. The program began in 2011 as a path to train future female dealers. Since that time, the...
Reject of the Month - 01/23/2017
... it was still very important to confirm that the accurate causal part was identified and the proper labor code selected. These details are critical to GM to accurately identify product issues and work with suppliers to improve product quality. On January...
Engineering Information (EI) Process - 01/23/2017
... not required to be performed on a vehicle unless it matches the customer concern. A unique labor operation is set up for each EI issue, providing time to repair the vehicle, as well as compensate the technician for the additional documentation time....
Part Return Process - 03/21/2017
... not followed, a debit may result – not just a debit of the part that was not returned appropriately, but a debit of the entire transaction. In the case of an engine replacement on a diesel truck, it may equate to a debit of upwards of $13,000,...
Compliance - 03/21/2017
... separate each code. Bulletin 06-08-47-001 Transmission Oil Cooler Flush and Flow Test: All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include time to flow...
GM Accessories Employee Discount Program - 02/20/2018
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Recall Summary Update - 01/22/2018
... vehicle owners, if the recall is performed from 1/1/18 through 2/28/2018. Courtesy transportation options include one-way or two-way shuttle service, one half-day rental, or one full-day rental. All of the recall bulletins have been updated to reflect...
STS Results and Empowerment - 01/22/2018
As GM continues to optimize the new Center of Learning platform, empowerment restrictions will continue to be deferred based on STS percent completion through the first quarter of 2018. Effective January 1, 2018, all dealers that were on Dealer Empowerment...
Reject of the Month - 03/26/2018
... re-purchased, but must be repaired first. The dealer sublet the vehicle to an independent body shop for repair/removal of the overspray. The Major Damage Liaison instructed the warranty administrator to submit the transaction with the labor operation...
Transportation Damage Notes - 03/26/2018
... Damage claims with a repair cost of $500 or more must be submitted with the job card (accounting copy) or sublet invoice, photo of the vehicle VIN, photos of the damage (close up with a measuring device in the photo), and a ¾ view of the vehicle...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
Customer Enthusiasm is an option dealers have that allows payment from GM for repairs to a customer’s vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect...
Branded Titles and Warranty Blocks - 12/21/2017
... voided. The voided warranty is displayed in IVH; however, if a branded titled vehicle has an open recall, the repair stated in the recall should still be perfomed. Special Coverage adjustments are also still allowed to be performed on vehicles...
Reject of the Month - 09/27/2017
... with the excessive parts error. The rejected recall line addressed a concern with the operation of the power sliding door. Dealers must replace the sliding door control module, adjust the cable tension, and clean the pad and plunger. On certain...
Mobil 1 Upgrade - 10/23/2017
Customers have the option under the Chevrolet, Buick, GMC and CPO (excluding vehicles under the Cadillac Premium Care Maintenance Program) Included Maintenance Programs to upgrade to Mobil 1. Dealers are able to accommodate these requests when servicing...
Recalls 16007 / 17287 - 11/21/2017
Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287,...
Recalls 16007 / 17287 - 11/21/2017
Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287,...
Administrative Allowance - 10/23/2017
... labor hours is not allowed for labor code. Sublet - For sublet repairs, if the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the Net/Administrative...
Reject of the Month - 10/24/2017
... or with the a/c system. The warranty administrator submitted the transaction with the appropriate labor operations for the injector, tire pressure sensors, and CCND operations for the remaining lines. All job card lines were accepted for...
Hybrid Batteries - 10/24/2017
... time period. Warranty and policy transactions are submitted with one of the following labor operations: 5031400 Generator Control and Battery Module Replacement using the labor time published in the LTG with a $270 part allowance 5031050 Generator...
Important Documents - Bulletins - 10/24/2017
... warranty related issues. Many of these resources reside either in an electronic folder on my desktop or in print format on my desk. As the documents are updated, the predecessor is archived from the resource folder and the new document is added. These...
Service Management Approvals & Authorizations - 10/23/2018
... Ceiling Exceeded, Repeat Repair, and Net Ceiling Exceeded. Customer concern not duplicated labor operations, customer reimbursements, customer signature not available, warranty on dealer owned inventory (excluding ZFAT/ZPDI transactions), all policy...
Employee Discount Program - 10/23/2018
... dealerships submit claims through GWM with transaction type ZSSP and one of the following labor operations with the discount reimbursement amount claimed in the Miscellaneous Net Item field. Labor Operation Customer pay job card / OTC partpurchase...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... at 7,500 miles. Therefore, certain items from the above list will reject as a restricted labor operation when submitted as a warranty transaction on vehicles over 7,500 miles. Brake pads are a restricted labor operation beyond 7,500 miles and will...
Certified Service Instant Value Certificate - 04/23/2018
... on increments of $10) on service to select customers. The program provides the dealer with an opportunity to reach out to those customers that have not been in for service in the last 13-72 months. Dealerships were able to earn certificates based on...
Courtesy Transportation Program Guidelines - 04/23/2018
... the convenience of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in a no-pressure, hassle free environment.” To dealership employees,...
The Cause of Failure - 03/26/2018
Cause of failure continues to be a struggle for many warranty administrators. This topic comes up at virtually every workshop we do. The struggle is trying to match a four-digit cause code to the technician’s written cause of failure that is supposed...
Avoiding Add On Repair Flags - 03/26/2018
... Below are two examples: Instead of adding a line to the existing job card, some dealers will open up a new job card. While that will definitely keep your add-on repair percentage down, it is easily spotted in an audit. An auditor will definitely question...
PQC Assembly Replacement Process - 03/26/2018
... or transmission assembly replacement receive an email notification from GM. Restricted labor operations are identified in GWM within the Items Not Allowed tab under the Analyze Warranty/View Service Agent Profile. Specific dealer questions concerning...
Diagnostic Time Increased - 07/23/2018
The diagnostic time that is an add to certain labor operations increased July 1, 2018, from 0.3 to 1.0 labor hours. This is great news for technicians, however, diagnostic time must now be clocked separately from repair time and OLH time. The time claimed...
DTC P2463 - 06/25/2018
... and display an “Engine Power is Reduced” message. The customer should be instructed to operate the vehicle within the necessary driving conditions for a self-cleaning of the DPF when the message occurs. A warranty claim must not be submitted...
Service Agent Self-Review (SASR) - 05/22/2018
... the dealership has been identified as having concerns in one or more of the following areas: Labor Operation Frequency, Excess Expense, Repeat Repairs, or Pyramiding. Once received, the dealership must begin the review process as soon as possible. GM...
Sublet Repair Compliancy - 06/25/2018
... as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion of those warranty repairs. If GM receives customer complaints regarding...
March Madness - 02/27/2014
It's March Madness with the opportunity to win $100, just for participating! There is quite a bit of required information surrounding any warranty event, even more so when it comes to a transmission repair or replacement. The following are just a few...
HazMat Regulations - 12/09/2013
The 2013 annual fee of $5.15 is charged to the dealerships open account for the return of warranty hazardous material parts to the WPC. The fee is charged for the 24 hour emergency response phone service, provided by Infotrac Hazard Material. In order...
4G Service - 06/06/2014
... across most of its lineup beginning this month. There will be a wide range of subscription options available for everyone from techies to the technologically curious. The wide pricing spectrum reflects the uncertainty around future demand for GM's 4G...
2015 Warranty Workshops - 12/19/2014
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. Know the requirements before submitting each type of transactionBe confident transactions are fully supported and stay paidReview common...
Duramax Diesel Glow Plugs - 08/05/2014
... to carbon build up in the bore. Carbon may build up around the glow plug tip during normal engine operation, which will cause difficulty with the installation of a new glow plug. EN-51249 Glow Plug Bore Reamer is now available for carbon removal. The...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... their vehicle is impacted by a published recall. VINs will move from the "Incomplete" status to "Open" status in IVH and in the Owner Center when GM launches the recall. ...
Diesel Vehicles - 09/09/2014
... rating of 46 mpg. The only other diesel that GM offers in the US is the Duramax V8 engine, an option in heavy-duty Chevrolet and GMC trucks. A 2.8L four cylinder is the next diesel engine that will be available for the 2016 model year and available in...
Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287,...
Recalls 16007 / 17287 - 11/21/2017
Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287,...
Administrative Allowance - 10/23/2017
... labor hours is not allowed for labor code. Sublet - For sublet repairs, if the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the Net/Administrative...
Reject of the Month - 10/24/2017
... or with the a/c system. The warranty administrator submitted the transaction with the appropriate labor operations for the injector, tire pressure sensors, and CCND operations for the remaining lines. All job card lines were accepted for...
Hybrid Batteries - 10/24/2017
... time period. Warranty and policy transactions are submitted with one of the following labor operations: 5031400 Generator Control and Battery Module Replacement using the labor time published in the LTG with a $270 part allowance 5031050 Generator...
Important Documents - Bulletins - 10/24/2017
... warranty related issues. Many of these resources reside either in an electronic folder on my desktop or in print format on my desk. As the documents are updated, the predecessor is archived from the resource folder and the new document is added. These...
Service Management Approvals & Authorizations - 10/23/2018
... Ceiling Exceeded, Repeat Repair, and Net Ceiling Exceeded. Customer concern not duplicated labor operations, customer reimbursements, customer signature not available, warranty on dealer owned inventory (excluding ZFAT/ZPDI transactions), all policy...
Employee Discount Program - 10/23/2018
... dealerships submit claims through GWM with transaction type ZSSP and one of the following labor operations with the discount reimbursement amount claimed in the Miscellaneous Net Item field. Labor Operation Customer pay job card / OTC partpurchase...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... at 7,500 miles. Therefore, certain items from the above list will reject as a restricted labor operation when submitted as a warranty transaction on vehicles over 7,500 miles. Brake pads are a restricted labor operation beyond 7,500 miles and will...
Certified Service Instant Value Certificate - 04/23/2018
... on increments of $10) on service to select customers. The program provides the dealer with an opportunity to reach out to those customers that have not been in for service in the last 13-72 months. Dealerships were able to earn certificates based on...
Courtesy Transportation Program Guidelines - 04/23/2018
... the convenience of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in a no-pressure, hassle free environment.” To dealership employees,...
The Cause of Failure - 03/26/2018
Cause of failure continues to be a struggle for many warranty administrators. This topic comes up at virtually every workshop we do. The struggle is trying to match a four-digit cause code to the technician’s written cause of failure that is supposed...
Avoiding Add On Repair Flags - 03/26/2018
... Below are two examples: Instead of adding a line to the existing job card, some dealers will open up a new job card. While that will definitely keep your add-on repair percentage down, it is easily spotted in an audit. An auditor will definitely question...
PQC Assembly Replacement Process - 03/26/2018
... or transmission assembly replacement receive an email notification from GM. Restricted labor operations are identified in GWM within the Items Not Allowed tab under the Analyze Warranty/View Service Agent Profile. Specific dealer questions concerning...
Diagnostic Time Increased - 07/23/2018
The diagnostic time that is an add to certain labor operations increased July 1, 2018, from 0.3 to 1.0 labor hours. This is great news for technicians, however, diagnostic time must now be clocked separately from repair time and OLH time. The time claimed...
DTC P2463 - 06/25/2018
... and display an “Engine Power is Reduced” message. The customer should be instructed to operate the vehicle within the necessary driving conditions for a self-cleaning of the DPF when the message occurs. A warranty claim must not be submitted...
Service Agent Self-Review (SASR) - 05/22/2018
... the dealership has been identified as having concerns in one or more of the following areas: Labor Operation Frequency, Excess Expense, Repeat Repairs, or Pyramiding. Once received, the dealership must begin the review process as soon as possible. GM...
Sublet Repair Compliancy - 06/25/2018
... as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion of those warranty repairs. If GM receives customer complaints regarding...
March Madness - 02/27/2014
It's March Madness with the opportunity to win $100, just for participating! There is quite a bit of required information surrounding any warranty event, even more so when it comes to a transmission repair or replacement. The following are just a few...
HazMat Regulations - 12/09/2013
The 2013 annual fee of $5.15 is charged to the dealerships open account for the return of warranty hazardous material parts to the WPC. The fee is charged for the 24 hour emergency response phone service, provided by Infotrac Hazard Material. In order...
4G Service - 06/06/2014
... across most of its lineup beginning this month. There will be a wide range of subscription options available for everyone from techies to the technologically curious. The wide pricing spectrum reflects the uncertainty around future demand for GM's 4G...
2015 Warranty Workshops - 12/19/2014
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. Know the requirements before submitting each type of transactionBe confident transactions are fully supported and stay paidReview common...
Duramax Diesel Glow Plugs - 08/05/2014
... to carbon build up in the bore. Carbon may build up around the glow plug tip during normal engine operation, which will cause difficulty with the installation of a new glow plug. EN-51249 Glow Plug Bore Reamer is now available for carbon removal. The...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... their vehicle is impacted by a published recall. VINs will move from the "Incomplete" status to "Open" status in IVH and in the Owner Center when GM launches the recall. ...
Diesel Vehicles - 09/09/2014
... rating of 46 mpg. The only other diesel that GM offers in the US is the Duramax V8 engine, an option in heavy-duty Chevrolet and GMC trucks. A 2.8L four cylinder is the next diesel engine that will be available for the 2016 model year and available in...
Engine Misfire/Tick Noise - 06/30/2015
... could be the result of internal locking pin damage in the lifter. Dealers are to inspect for valve operation and depending on results replace the valve lifter oil manifold and affected bank of lifters and possibly the guides as well if the lifter has...
M1 Concourse - 06/30/2015
... track and private car condos. The $60 million project broke ground in June and is scheduled to open as early as next spring. The first phase will involve construction of the 1.5 mile race track and 80 car condominiums, which are climate controlled garages...
24 Hours of Happiness - 07/29/2015
Buick is once again offering customers the opportunity to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to...
Warranty Related Manuals - 07/29/2015
... Glance, Business Choice Maintenance Plan Guide, CPO Cadillac Premium Care Maintenance Manual, CPO Operations Guide for Cadillac and Chevrolet, Buick, GMC, and Brand Maintenance Program Guides are all still available in this section of Global. A...
GM Pre-Owned Collection - 02/02/2016
... The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers select a vehicle, the user will pick a dealership and complete the purchase through the existing...
Is Your Job Card Filing System Compliant? - 02/02/2016
... to be provided. A service agent must be able to produce, in paper form, the originals, or genuine copies of the original documents, for all records needed to support the services performed and paid for by GM. If a service agent is unable to produce,...
Checking for Battery Tag Compliance - 02/02/2016
... a specific search parameter. Select Transaction Accepted from Process Status, then select the appropriate radio button for the Process Date field (one month, three months, six months, or custom) and enter the labor operation number for Battery Replace....
February 2016 Recall Update - 02/02/2016
... 14588C: Engine Cooling Fan Motor: The special coverage has been revised to include a new labor operation for replacing the engine coolant fan motor on vehicles still covered under applicable new vehicle limited warranty. Certain 2011-2015 Chevrolet Caprice...
SFE Recall Compliance Reminder - 04/08/2016
In early January 2016, SFE eligible VINS delivered and reported sold with an open Safety or Non-Compliance recall showing in IVH, are subject to a SFE debit of the Dealer's Monthly/Quarterly combined SFE earnings. When a vehicle is delivered without performing...
Empowerment - 03/01/2016
The Clarification of Use-Dealer Empowerment Labor Operations and Customer Enthusiasm bulletin, 11-00-89-005I, has been updated, effective February 1, 2016. The bulletin has been revised to include 2016 Powertrain coverages and updated goodwill tools. Powertrain...
Courtesy Transportation Reminders - 03/01/2016
... to claim $21 for a same day rental. To qualify for overnight, the customer's vehicle must be inoperable, not safe to drive, parts are not available, or there are multiple warranty concerns collectively requiring more than one day to repair. If a vehicle...
Not a Transportation Transaction - 03/01/2016
... areas, except when vandalism is suspected. Vehicles assembled with incorrect part or options. Battery charging or replacing, unless battery has physical damage. ...
Infotainment System Upgrade - 04/08/2016
... to the dealership for a complimentary upgrade. The bulletin contains division specific labor operations for sold units only. ...
Clunk Noise from Front of Vehicle - 01/11/2016
... the concern. Bulletin 15-NA-082 addresses the condition and includes a bulletin specific labor operation for the repair. ...
Algae Based Biofuel - 10/02/2015
... researchers are turning to another resource that is in ample supply-water. Denso has plans to develop biofuel form waterborne algae. The cultivation and testing center is scheduled to open in Japan and will have three oval ponds to grow the microorganisms....
JK Tyre Added to GWM - 10/23/2015
... selection in GWM.The following criteria are to be used when replacing an American Cargo tire:Labor operation: 8060650Tire brand: JKTYRETire Performance Criteria (TPC): NoneTire size and DOT Code: As ApplicableIf a UPS shipping label is generated...
Customer Owned CDs, DVDs, Nav Discs - 12/01/2015
... notify the ESC at time of order that the unit being sent contains stuck/jammed personal property; provide the ESC with the customer's name, address, and description of the property; advise the dealer that every effort will be made to retrieve the property,...
OLH and Straight Time - 10/02/2015
OLH TipsAttach a copy of the job card with the technician's time documentation for WSC review when requesting excessive OLH.OLH must be supported by a separate on/off time punch.Technician time must documented on time ticket or electronically; time documentation...
New Vehicle Tire Warranty Program - 10/02/2015
... of the bulletin has been updated. The OE acronym has been removed from the "Tire Warranty Labor Operation Number" header. ...
October 2015 Recall Update - 10/02/2015
... Involved vehicles may have a condition in which the Generator Control Module is not functioning properly. Dealers are to inspect and, if necessary, replace the GCM. Safety Recall 13142D: Loss of Battery Charge: The bulletin has been updated to include...
Summer Car Care Inspections - 04/27/2011
Summer is right around the corner and so is another opportunity to increase your service department's traffic and revenue. With warmer weather upon us and vacation season about to hit high gear, it is the perfect time to offer a Summer Car Care Inspection....
PDI Fluid Adds ... On The Forum - 03/10/2011
... fluid, noting any missing or partially filled fluids specifically. Next, the dealer has three options for submission: administer the claim "as is" and monitor the status, attempt to apply the "P" code/dealer empowerment for the additional fluids, or...
Best Practice Tip of the Month - 04/12/2011
... month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest...
Back to School Car Care Inspections - 08/09/2011
It's August and the back to school season is here. People everywhere have begun to gather the essentials to send their kids back to school or college. An often overlooked necessity is a properly maintained vehicle. Soccer moms, teachers, and high school/college...
The Rookie' - 08/09/2011
... found myself viewing it from a different perspective at jlwarranty.When presented with the opportunity to share my "rookie" experiences with others, I jumped at the chance. I believe that the path to warranty knowledge lies in one's ability to organize,...
... could be the result of internal locking pin damage in the lifter. Dealers are to inspect for valve operation and depending on results replace the valve lifter oil manifold and affected bank of lifters and possibly the guides as well if the lifter has...
M1 Concourse - 06/30/2015
... track and private car condos. The $60 million project broke ground in June and is scheduled to open as early as next spring. The first phase will involve construction of the 1.5 mile race track and 80 car condominiums, which are climate controlled garages...
24 Hours of Happiness - 07/29/2015
Buick is once again offering customers the opportunity to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to...
Warranty Related Manuals - 07/29/2015
... Glance, Business Choice Maintenance Plan Guide, CPO Cadillac Premium Care Maintenance Manual, CPO Operations Guide for Cadillac and Chevrolet, Buick, GMC, and Brand Maintenance Program Guides are all still available in this section of Global. A...
GM Pre-Owned Collection - 02/02/2016
... The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers select a vehicle, the user will pick a dealership and complete the purchase through the existing...
Is Your Job Card Filing System Compliant? - 02/02/2016
... to be provided. A service agent must be able to produce, in paper form, the originals, or genuine copies of the original documents, for all records needed to support the services performed and paid for by GM. If a service agent is unable to produce,...
Checking for Battery Tag Compliance - 02/02/2016
... a specific search parameter. Select Transaction Accepted from Process Status, then select the appropriate radio button for the Process Date field (one month, three months, six months, or custom) and enter the labor operation number for Battery Replace....
February 2016 Recall Update - 02/02/2016
... 14588C: Engine Cooling Fan Motor: The special coverage has been revised to include a new labor operation for replacing the engine coolant fan motor on vehicles still covered under applicable new vehicle limited warranty. Certain 2011-2015 Chevrolet Caprice...
SFE Recall Compliance Reminder - 04/08/2016
In early January 2016, SFE eligible VINS delivered and reported sold with an open Safety or Non-Compliance recall showing in IVH, are subject to a SFE debit of the Dealer's Monthly/Quarterly combined SFE earnings. When a vehicle is delivered without performing...
Empowerment - 03/01/2016
The Clarification of Use-Dealer Empowerment Labor Operations and Customer Enthusiasm bulletin, 11-00-89-005I, has been updated, effective February 1, 2016. The bulletin has been revised to include 2016 Powertrain coverages and updated goodwill tools. Powertrain...
Courtesy Transportation Reminders - 03/01/2016
... to claim $21 for a same day rental. To qualify for overnight, the customer's vehicle must be inoperable, not safe to drive, parts are not available, or there are multiple warranty concerns collectively requiring more than one day to repair. If a vehicle...
Not a Transportation Transaction - 03/01/2016
... areas, except when vandalism is suspected. Vehicles assembled with incorrect part or options. Battery charging or replacing, unless battery has physical damage. ...
Infotainment System Upgrade - 04/08/2016
... to the dealership for a complimentary upgrade. The bulletin contains division specific labor operations for sold units only. ...
Clunk Noise from Front of Vehicle - 01/11/2016
... the concern. Bulletin 15-NA-082 addresses the condition and includes a bulletin specific labor operation for the repair. ...
Algae Based Biofuel - 10/02/2015
... researchers are turning to another resource that is in ample supply-water. Denso has plans to develop biofuel form waterborne algae. The cultivation and testing center is scheduled to open in Japan and will have three oval ponds to grow the microorganisms....
JK Tyre Added to GWM - 10/23/2015
... selection in GWM.The following criteria are to be used when replacing an American Cargo tire:Labor operation: 8060650Tire brand: JKTYRETire Performance Criteria (TPC): NoneTire size and DOT Code: As ApplicableIf a UPS shipping label is generated...
Customer Owned CDs, DVDs, Nav Discs - 12/01/2015
... notify the ESC at time of order that the unit being sent contains stuck/jammed personal property; provide the ESC with the customer's name, address, and description of the property; advise the dealer that every effort will be made to retrieve the property,...
OLH and Straight Time - 10/02/2015
OLH TipsAttach a copy of the job card with the technician's time documentation for WSC review when requesting excessive OLH.OLH must be supported by a separate on/off time punch.Technician time must documented on time ticket or electronically; time documentation...
New Vehicle Tire Warranty Program - 10/02/2015
... of the bulletin has been updated. The OE acronym has been removed from the "Tire Warranty Labor Operation Number" header. ...
October 2015 Recall Update - 10/02/2015
... Involved vehicles may have a condition in which the Generator Control Module is not functioning properly. Dealers are to inspect and, if necessary, replace the GCM. Safety Recall 13142D: Loss of Battery Charge: The bulletin has been updated to include...
Summer Car Care Inspections - 04/27/2011
Summer is right around the corner and so is another opportunity to increase your service department's traffic and revenue. With warmer weather upon us and vacation season about to hit high gear, it is the perfect time to offer a Summer Car Care Inspection....
PDI Fluid Adds ... On The Forum - 03/10/2011
... fluid, noting any missing or partially filled fluids specifically. Next, the dealer has three options for submission: administer the claim "as is" and monitor the status, attempt to apply the "P" code/dealer empowerment for the additional fluids, or...
Best Practice Tip of the Month - 04/12/2011
... month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest...
Back to School Car Care Inspections - 08/09/2011
It's August and the back to school season is here. People everywhere have begun to gather the essentials to send their kids back to school or college. An often overlooked necessity is a properly maintained vehicle. Soccer moms, teachers, and high school/college...
The Rookie' - 08/09/2011
... found myself viewing it from a different perspective at jlwarranty.When presented with the opportunity to share my "rookie" experiences with others, I jumped at the chance. I believe that the path to warranty knowledge lies in one's ability to organize,...
Satellite Radio - 08/09/2011
... service provides 40 hours of listening per month for free, but includes commercials. Users may opt for commercial free service for a fee. Pandora is based in Oakland, CA, and currently offers service in BMW, Mercedes-Benz and Mini vehicles. Buick, Chevrolet,...
Warranty Performance Analysis - 07/02/2010
... the auditor wondered when she was given the extra jobs. It became apparent that several people had left the dealership and not been replaced. The warranty administrator worked in an area which was not visible to the service manager, and he believed that...
Safety Recall 09049 - 08/10/2010
Brake Lamps Inoperative or Continuous Illumination: Dealers are required to install a new brake lamp switch assembly on certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles that are registered in certain states. The brake lamp switch may not operate...
Owner's Manual Availability - 05/12/2010
... Information (SI), enter the VIN or model year, model and make and then scroll down through the options to the owners manual link. An example of a service procedure available in the service manual of a 2010 Cadillac SRX: reset the power folding mirrors...
Car Wash Mode - 04/13/2010
... the vehicle must be traveling at speeds less than 3 mph with the transmission in neutral. Normal operation returns after the vehicle has been shifted out of neutral for 10 seconds and the vehicle speed is greater than 3 mph. ...
Safety Recall 11027 - 02/23/2011
... pin. Transactions for vehicles involved in this recall are to be submitted as ZREG with the appropriate "T" operation from the recall notice. ...
Let The Weather Drive Service! - 11/18/2010
... The impending snow, sleet, and ice may not bring the holiday spirit to all, but it does present an opportunity to better service your customers. There are several ways that a service department can provide weather specific service to its customers and...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... been eased. With the many dealership closures, terminations and wind downs, customers now have the opportunity to visit the store of their choice for the performance of warranty repairs. All GM dealers are empowered to offer cross-line warranty service...
Checking Tires - 10/13/2010
... "they looked OK." Not trusting his scientific method of knowing whether or not the tires were properly inflated, I drove to a tire store and sure enough, they were underinflated. I added air; the warning light went off. It's worth mentioning that the...
Liftgate or Trunk Concern - 08/10/2010
PI0185 was issued in late July 2010 addressing an intermittent liftgate or trunk opening liftgate or trunk inoperative condition. The PI affects certain 2008-2010 Buick Enclave, 2010-2011 Buick LaCrosse, 2008-2011 Cadillac CTS, 2010-2011 Cadillac CTS...
Safety Recall 10018B - 03/11/2010
... a shipping charge on their billing, charged in error. GM issued a correction on February your open account statement. ...
Missed Revenue - Active Service Consulting - 01/06/2010
... that makes the transaction more effective, accurate and efficient. Those dealers that currently operate with an active consulting approach expect:To develop and maintain the customer's trust in the dealershipTo maintain the credibility of the dealership...
Electrification - 12/18/2012
... battery and electric motor to assist the gasoline engine under certain conditions but doesn't propel the car by electric power alone. This technology provides about 25% better fuel economy than a standard powertrain in some vehicles. The eAssist technology...
Software Update - 11/18/2013
... the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty code of 15 digits in a 5/5/5 numeric format, adds parameters for providing the warranty code, and revises the warranty...
Wheel Alignment - 03/08/2012
... is also just as important that the technicians are selecting specifications that correspond to the option content on the vehicle that is being diagnosed. It is recommended that a copy of the current spec from SI is attached with the claim. ...
WPC Part Returns-Fluids - 05/02/2012
... the part waiver process in the event that a request is received for a repair that a closest to operation was chosen and only a fluid was charged out. When the part return request cannot be fulfilled due to a fluid only-add repair, a part waiver must...
Certified Technology Expert - 05/02/2012
... and Cadillac CUE systems, GM is making plans to ensure that the customer understands the proper operation of these cutting edge systems. This is the primary goal of the Certified Technology Expert's role. GM requires that each dealership have two CTE's...
AAA Study - 06/06/2012
... A study performed by AAA in mid-April has revealed a 1.9% increase in the yearly costs to own and operate a sedan in the US. The largest increase from 2011-2012 was the cost of fuel, rising 14.8% to 14.2 cents per mile, on average, for sedan owners....
Customer Loyalty - 10/08/2012
... leading customer loyalty rate could add more than $4 billion in annual revenue and product development. Toyota is the current industry leader at 52-53%. More than 70% of the US product lineup is being redesigned or refreshed this year, and in 2013, there...
Reject of the Month - October 2021 - 10/01/2021
... type associated with a GMPP repair, ZSCT, was no longer available in the Transaction Type drop down. To trouble shoot the issue the warranty admin first confirmed that GMPP coverage was valid for the VIN in IVH, and that the repair was covered by GMPP. With...
Recalls - 10/26/2021
... Battery May Melt or Burn: Initially the recall bulletin will only be applied to a small population of 2017-19 model year Chevrolet Bolt EV vehicles with batteries that were manufactured during specific build timeframes where it is believed that...
Job Card Requirements - 10/26/2021
Job cards, or repair orders for some, require specific information. The job card open date is automatically generated in the DMS and if the customer bought the vehicle from your dealership, the VIN and customer contact information will be saved as well....
Warranty Solicitation Policy - 12/01/2021
... cosmetic type repairs when the customer did not voice a concern. If your customer has an open Special Coverage, but does not have the concern stated in the Special Coverage bulletin, the repair outlined in the bulletin should not be performed....
Reject of the Month - January 2022 - 01/03/2022
... was for a valve spring replacement on a Chevrolet Corvette. At the time of the repair the labor operation indicated ST. The service manager approved the straight time as it exceeded the standard empowerment level of 2.0 hours. The technician’s...
Bolt EV/EUV Recall - 12/01/2021
... ineligible for payment. Once a restriction has been removed, eligible job cards must have an open job card date on or after the (restriction) termination date displayed in GWM....
... service provides 40 hours of listening per month for free, but includes commercials. Users may opt for commercial free service for a fee. Pandora is based in Oakland, CA, and currently offers service in BMW, Mercedes-Benz and Mini vehicles. Buick, Chevrolet,...
Warranty Performance Analysis - 07/02/2010
... the auditor wondered when she was given the extra jobs. It became apparent that several people had left the dealership and not been replaced. The warranty administrator worked in an area which was not visible to the service manager, and he believed that...
Safety Recall 09049 - 08/10/2010
Brake Lamps Inoperative or Continuous Illumination: Dealers are required to install a new brake lamp switch assembly on certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles that are registered in certain states. The brake lamp switch may not operate...
Owner's Manual Availability - 05/12/2010
... Information (SI), enter the VIN or model year, model and make and then scroll down through the options to the owners manual link. An example of a service procedure available in the service manual of a 2010 Cadillac SRX: reset the power folding mirrors...
Car Wash Mode - 04/13/2010
... the vehicle must be traveling at speeds less than 3 mph with the transmission in neutral. Normal operation returns after the vehicle has been shifted out of neutral for 10 seconds and the vehicle speed is greater than 3 mph. ...
Safety Recall 11027 - 02/23/2011
... pin. Transactions for vehicles involved in this recall are to be submitted as ZREG with the appropriate "T" operation from the recall notice. ...
Let The Weather Drive Service! - 11/18/2010
... The impending snow, sleet, and ice may not bring the holiday spirit to all, but it does present an opportunity to better service your customers. There are several ways that a service department can provide weather specific service to its customers and...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... been eased. With the many dealership closures, terminations and wind downs, customers now have the opportunity to visit the store of their choice for the performance of warranty repairs. All GM dealers are empowered to offer cross-line warranty service...
Checking Tires - 10/13/2010
... "they looked OK." Not trusting his scientific method of knowing whether or not the tires were properly inflated, I drove to a tire store and sure enough, they were underinflated. I added air; the warning light went off. It's worth mentioning that the...
Liftgate or Trunk Concern - 08/10/2010
PI0185 was issued in late July 2010 addressing an intermittent liftgate or trunk opening liftgate or trunk inoperative condition. The PI affects certain 2008-2010 Buick Enclave, 2010-2011 Buick LaCrosse, 2008-2011 Cadillac CTS, 2010-2011 Cadillac CTS...
Safety Recall 10018B - 03/11/2010
... a shipping charge on their billing, charged in error. GM issued a correction on February your open account statement. ...
Missed Revenue - Active Service Consulting - 01/06/2010
... that makes the transaction more effective, accurate and efficient. Those dealers that currently operate with an active consulting approach expect:To develop and maintain the customer's trust in the dealershipTo maintain the credibility of the dealership...
Electrification - 12/18/2012
... battery and electric motor to assist the gasoline engine under certain conditions but doesn't propel the car by electric power alone. This technology provides about 25% better fuel economy than a standard powertrain in some vehicles. The eAssist technology...
Software Update - 11/18/2013
... the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty code of 15 digits in a 5/5/5 numeric format, adds parameters for providing the warranty code, and revises the warranty...
Wheel Alignment - 03/08/2012
... is also just as important that the technicians are selecting specifications that correspond to the option content on the vehicle that is being diagnosed. It is recommended that a copy of the current spec from SI is attached with the claim. ...
WPC Part Returns-Fluids - 05/02/2012
... the part waiver process in the event that a request is received for a repair that a closest to operation was chosen and only a fluid was charged out. When the part return request cannot be fulfilled due to a fluid only-add repair, a part waiver must...
Certified Technology Expert - 05/02/2012
... and Cadillac CUE systems, GM is making plans to ensure that the customer understands the proper operation of these cutting edge systems. This is the primary goal of the Certified Technology Expert's role. GM requires that each dealership have two CTE's...
AAA Study - 06/06/2012
... A study performed by AAA in mid-April has revealed a 1.9% increase in the yearly costs to own and operate a sedan in the US. The largest increase from 2011-2012 was the cost of fuel, rising 14.8% to 14.2 cents per mile, on average, for sedan owners....
Customer Loyalty - 10/08/2012
... leading customer loyalty rate could add more than $4 billion in annual revenue and product development. Toyota is the current industry leader at 52-53%. More than 70% of the US product lineup is being redesigned or refreshed this year, and in 2013, there...
Reject of the Month - October 2021 - 10/01/2021
... type associated with a GMPP repair, ZSCT, was no longer available in the Transaction Type drop down. To trouble shoot the issue the warranty admin first confirmed that GMPP coverage was valid for the VIN in IVH, and that the repair was covered by GMPP. With...
Recalls - 10/26/2021
... Battery May Melt or Burn: Initially the recall bulletin will only be applied to a small population of 2017-19 model year Chevrolet Bolt EV vehicles with batteries that were manufactured during specific build timeframes where it is believed that...
Job Card Requirements - 10/26/2021
Job cards, or repair orders for some, require specific information. The job card open date is automatically generated in the DMS and if the customer bought the vehicle from your dealership, the VIN and customer contact information will be saved as well....
Warranty Solicitation Policy - 12/01/2021
... cosmetic type repairs when the customer did not voice a concern. If your customer has an open Special Coverage, but does not have the concern stated in the Special Coverage bulletin, the repair outlined in the bulletin should not be performed....
Reject of the Month - January 2022 - 01/03/2022
... was for a valve spring replacement on a Chevrolet Corvette. At the time of the repair the labor operation indicated ST. The service manager approved the straight time as it exceeded the standard empowerment level of 2.0 hours. The technician’s...
Bolt EV/EUV Recall - 12/01/2021
... ineligible for payment. Once a restriction has been removed, eligible job cards must have an open job card date on or after the (restriction) termination date displayed in GWM....
Corvette First Maintenance - 01/27/2022
... for reimbursement has been increased from 12 months to 24 months, effective 1/3/2022. The labor operation, 0600723, and the reimbursement amount, $294, remain the same. The first maintenance service includes oil and filter change, transmission fluid...
STS Thresholds - 01/27/2022
... on a monthly basis. Dealers that have failed to meet a quarterly threshold will now have the opportunity to return to Standard Dealer Empowerment sooner by meeting the current threshold. The thresholds for 2022 total Service Training Standards...
More on Transportation Claims - 03/28/2022
... delivered. An afterhours delivery is a vehicle that is “Subject to Inspection”. A copy of the LON may be found in Article 1.1.5 of the Transportation Vehicle Storage and PDI Policy and Procedures Manual. If the vehicle(s) were delivered after...
Assembly Repair/Replacement - 03/28/2022
GM has a longstanding policy that requires engines and transmissions to be repaired, as opposed to being replaced, if the repair is a more economical option. Article 5.15 in the Policies and Procedures Manual has been updated to provide further clarity...
Sublet Body Repair - 03/28/2022
For those dealerships that use a sublet body shop repair facility for warranty related repairs, have the shop provide you with a written estimate prior to performing repairs. You may then use the estimate to identify the appropriate labor operation number...
April 2022 Recall Update - 03/28/2022
... job card. The serial number of the replacement steering wheel airbag must be entered in the Labor Operation Dependency Code field of the transaction. The serial number of the removed steering wheel airbag must be entered in the General Comments field...
2022 Policies & Procedures Updates - 03/28/2022
... processes in dealerships, added some new language and content. Regarding early bird/night drop envelopes in Article 6.2.1 and the requirement to have specific fields available on the envelope for the customer to fill out, “Complete VIN” was...
March 2022 Recall Update - 02/23/2022
... remedies: replace the converter, replace the thermal bypass valve with 20 degree C lower bypass (open) temperature, increasing fluid life, and/or check line pressure and replace the Complete Pump Cover Assembly and Converter Housing if needed. Involved...
Transaction Submission - 05/25/2022
Transaction Submission: Dealers have the option of submitting their warranty transactions through their Dealer Management System (DMS) or to manually submit their transactions in the Global Warranty Management system. Generally, it boils down to the user’s...
July 2022 Recall Update - 06/20/2022
... May Rupture: The recall has been updated to provide notification that all involved VINs are now open in IVH for the recall. The WCAP section has been updated in the bulletin. The recall affects certain 2015-16 Chevrolet Silverado 1500, GMC Sierra 1500,...
PET Exceptions - 10/28/2022
... Warranty but covered by a Special Coverage field action - Repairs with any 7-digit labor operation that begins with an ‘06’ - Documented situations where GM states to not charge customer, such as Liftgate Struts (15240C); and Keys...
Battery Maintenance Report - 07/27/2022
... are required to print the test result from the GR8/DCBS that supports battery replacement. A copy must be attached to the battery replacement transaction and the original retained in the vehicle history folder. The warranty code from the printout must...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
Reject of the Month - December 2022 - 11/21/2022
... on an internal invoice. The transaction was submitted with GM Authorization (restricted labor operation) and subsequently rejected after review. The review comments questioned the need for an 8-day rental for a steering wheel replacement. Rentals are...
Transportation Claim Transactions - 01/04/2023
All transportation damage repair claims require the accounting copy of the job card or sublet invoice, and the specific supporting photographs listed in bulletin 15-00-89-002 be attached to the transaction when submitting through either the dealer’s...
Shuttle - 11/22/2022
... on the shuttle vehicle, and the shuttle driver’s wages. For other Courtesy transportation options, refer to bulletin 07-00-89-037....
Reject of the Month - September 2022 - 08/22/2022
... with the GR8 and found the battery to have failed. The failure code was documented on the hard copy and the GR8 test printout was attached to the claim. The battery was replaced to correct the condition. The ZPTI transaction was submitted for payment...
September 2022 Recall Update - 08/22/2022
... Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet Equinox and GMC Terrain vehicles may experience separation of one or more ball joints from their sockets during...
Job Card Reprints - 09/26/2022
In those instances where a tablet is not being used to create a job card, the shop/hard copy is the copy the customer signs to authorize the repairs that will be made to their vehicle. This copy will be requested in an audit situation, and also, possibly...
Reject of the Month - September 2023 - 08/29/2023
... through the Battery Service Center. The dealer submitted the transaction with the appropriate replacement labor operation, 5031030, and labor time with the administrative fees that were referenced within the recall bulletin, total $1,140...
Service Update Bulletin - 07/25/2023
... a ZFAT transaction (unless otherwise noted within the SUB) is submitted for payment using the appropriate labor operation within the bulletin. ...
Towing - 07/25/2023
... vehicle towed to the dealership. In the event GM Roadside Assistance is not a viable option, towing charges may be submitted on the warranty transaction under the following conditions: The need for towing was a direct result of a warrantable condition...
ZPTI Part Warranty Exceptions - 07/25/2023
... You can find a detailed list of part warranties in our Warranty Community under the Resource tab. Open the Warranty Help Cards to find the GM Replacement Parts Warranty Coverage Quick Reference Help Card. You may download and print these cards. Seals...
Straight Time and Other Labor Hours - 06/26/2023
... punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate punch time for OLH must be distinguished from the other punch times for that job card and support the amount of time claimed...
Single Use Parts - 06/27/2023
... Manifold Gasket [8x] Wiring Harness Connector Seal The single use parts are at the top of the service manual, making it easier for the technician to see them. Failure to replace single use parts as part of the overall repair could result in a chargeback...
... for reimbursement has been increased from 12 months to 24 months, effective 1/3/2022. The labor operation, 0600723, and the reimbursement amount, $294, remain the same. The first maintenance service includes oil and filter change, transmission fluid...
STS Thresholds - 01/27/2022
... on a monthly basis. Dealers that have failed to meet a quarterly threshold will now have the opportunity to return to Standard Dealer Empowerment sooner by meeting the current threshold. The thresholds for 2022 total Service Training Standards...
More on Transportation Claims - 03/28/2022
... delivered. An afterhours delivery is a vehicle that is “Subject to Inspection”. A copy of the LON may be found in Article 1.1.5 of the Transportation Vehicle Storage and PDI Policy and Procedures Manual. If the vehicle(s) were delivered after...
Assembly Repair/Replacement - 03/28/2022
GM has a longstanding policy that requires engines and transmissions to be repaired, as opposed to being replaced, if the repair is a more economical option. Article 5.15 in the Policies and Procedures Manual has been updated to provide further clarity...
Sublet Body Repair - 03/28/2022
For those dealerships that use a sublet body shop repair facility for warranty related repairs, have the shop provide you with a written estimate prior to performing repairs. You may then use the estimate to identify the appropriate labor operation number...
April 2022 Recall Update - 03/28/2022
... job card. The serial number of the replacement steering wheel airbag must be entered in the Labor Operation Dependency Code field of the transaction. The serial number of the removed steering wheel airbag must be entered in the General Comments field...
2022 Policies & Procedures Updates - 03/28/2022
... processes in dealerships, added some new language and content. Regarding early bird/night drop envelopes in Article 6.2.1 and the requirement to have specific fields available on the envelope for the customer to fill out, “Complete VIN” was...
March 2022 Recall Update - 02/23/2022
... remedies: replace the converter, replace the thermal bypass valve with 20 degree C lower bypass (open) temperature, increasing fluid life, and/or check line pressure and replace the Complete Pump Cover Assembly and Converter Housing if needed. Involved...
Transaction Submission - 05/25/2022
Transaction Submission: Dealers have the option of submitting their warranty transactions through their Dealer Management System (DMS) or to manually submit their transactions in the Global Warranty Management system. Generally, it boils down to the user’s...
July 2022 Recall Update - 06/20/2022
... May Rupture: The recall has been updated to provide notification that all involved VINs are now open in IVH for the recall. The WCAP section has been updated in the bulletin. The recall affects certain 2015-16 Chevrolet Silverado 1500, GMC Sierra 1500,...
PET Exceptions - 10/28/2022
... Warranty but covered by a Special Coverage field action - Repairs with any 7-digit labor operation that begins with an ‘06’ - Documented situations where GM states to not charge customer, such as Liftgate Struts (15240C); and Keys...
Battery Maintenance Report - 07/27/2022
... are required to print the test result from the GR8/DCBS that supports battery replacement. A copy must be attached to the battery replacement transaction and the original retained in the vehicle history folder. The warranty code from the printout must...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
Reject of the Month - December 2022 - 11/21/2022
... on an internal invoice. The transaction was submitted with GM Authorization (restricted labor operation) and subsequently rejected after review. The review comments questioned the need for an 8-day rental for a steering wheel replacement. Rentals are...
Transportation Claim Transactions - 01/04/2023
All transportation damage repair claims require the accounting copy of the job card or sublet invoice, and the specific supporting photographs listed in bulletin 15-00-89-002 be attached to the transaction when submitting through either the dealer’s...
Shuttle - 11/22/2022
... on the shuttle vehicle, and the shuttle driver’s wages. For other Courtesy transportation options, refer to bulletin 07-00-89-037....
Reject of the Month - September 2022 - 08/22/2022
... with the GR8 and found the battery to have failed. The failure code was documented on the hard copy and the GR8 test printout was attached to the claim. The battery was replaced to correct the condition. The ZPTI transaction was submitted for payment...
September 2022 Recall Update - 08/22/2022
... Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet Equinox and GMC Terrain vehicles may experience separation of one or more ball joints from their sockets during...
Job Card Reprints - 09/26/2022
In those instances where a tablet is not being used to create a job card, the shop/hard copy is the copy the customer signs to authorize the repairs that will be made to their vehicle. This copy will be requested in an audit situation, and also, possibly...
Reject of the Month - September 2023 - 08/29/2023
... through the Battery Service Center. The dealer submitted the transaction with the appropriate replacement labor operation, 5031030, and labor time with the administrative fees that were referenced within the recall bulletin, total $1,140...
Service Update Bulletin - 07/25/2023
... a ZFAT transaction (unless otherwise noted within the SUB) is submitted for payment using the appropriate labor operation within the bulletin. ...
Towing - 07/25/2023
... vehicle towed to the dealership. In the event GM Roadside Assistance is not a viable option, towing charges may be submitted on the warranty transaction under the following conditions: The need for towing was a direct result of a warrantable condition...
ZPTI Part Warranty Exceptions - 07/25/2023
... You can find a detailed list of part warranties in our Warranty Community under the Resource tab. Open the Warranty Help Cards to find the GM Replacement Parts Warranty Coverage Quick Reference Help Card. You may download and print these cards. Seals...
Straight Time and Other Labor Hours - 06/26/2023
... punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate punch time for OLH must be distinguished from the other punch times for that job card and support the amount of time claimed...
Single Use Parts - 06/27/2023
... Manifold Gasket [8x] Wiring Harness Connector Seal The single use parts are at the top of the service manual, making it easier for the technician to see them. Failure to replace single use parts as part of the overall repair could result in a chargeback...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... but other fluid leaks may qualify for this time as well. The time is claimed using the labor operation that repaired the leak and adding the time it took the technician to find the leak in “additional time” when submitting the transaction. When...
Key Fob Warranty - 06/27/2023
... Signal Detection Screen display must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator; however,...
Key Fob Warranty - 06/27/2023
... Signal Detection Screen display must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator; however,...
Shop Supplies and Waste Disposal Fees - 05/23/2023
Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are part of the dealership’s overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction....
Reject of the Month - June 2023 - 05/23/2023
... for payment in GWM. Dealers must remain current on the requirements at the time a job card is opened involving an EV model. Repairs are only to be completed by a technician who has completed 100% of the EV training requirements. The reject comments stated...
Engineering Information Bulletins - 01/24/2023
... As a result, this information will be used to root cause the customer’s concern and develop/validate a field fix, that may be announced in a future bulletin. Dealers are to proceed with EI bulletins only if the customer has commented about the...
Reject of the Month - February 2023 - 01/24/2023
... for the maintenance items that were performed, the customer emailed the service advisor a copy of their recently received “Private Brake Offer.” The offer provided an allowance of $100 toward the purchase and installation of four select rotors...
Reject of the Month - March 2023 - 02/28/2023
... Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a shudder when shifting to 3 & 4 gears only at normal driving, light throttle. There were no...
Other Labor Hours - 02/28/2023
... punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate time punch for OLH must be distinguished from the other punch times for that job card and support the amount of time claimed...
Powertrain Contact Center - 02/28/2023
... 100,000 mile warranty coverage period. The PCC’s phone number is (866) 453-4123 and is open Monday through Friday, 8am-8pm EST and is staffed with ASE certified technicians specializing in Powertrain. The following assistance is offered by...
Reject of the Month - April 2023 - 03/23/2023
... by both separate, clearly identified on/off punch times and technician comments. The labor operation claimed with the transaction must include a published Diagnosis Add Time allowance to claim the diagnosis time. Service management authorization...
Add On Repair Minor Change - 03/23/2023
... approval needs to be on one of the two job cards. As a reminder, job cards should never be left open once the vehicle leaves the dealership. When adding lines to job cards involving dealer-owned inventory for completion of Safety, Emissions and Non-Compliance...
Spring Clean Up - 03/23/2023
... around the corner. What comes to mind now that the days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for summer. The same holds true for the warranty department. Spring is...
SAVI Enhancements - 09/25/2023
... will validate claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. This will result in fewer claim rejections for a missing dongle scan. Effective on October 1, dealers with scan utilization above 98%...
PRA Update - 09/25/2023
Bulletin 18-NA-306 was revised on September 1, 2023. This update was made to include labor operation 1032300: Instrument Panel Upper Trim Panel Cover Replacement to the Components on Restriction List. Remember that the PRA process is required for...
September 2023 Recall Update - 08/29/2023
... remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe vehicles have been moved to open status in IVH. Customer Satisfaction Recall N222375791-07 Park Assist Retrofit: The bulletin has been revised to add certain 2022 and 2023 model year...
CAM-03 Form - 08/29/2023
... not close the recall. The customer will no longer receive notification, but the recall will remain open in the event a subsequent owner elects to have the recall performed. As always, never do a recall on a customer’s vehicle without...
Dongle Reminders: - 08/29/2023
... Vehicles must be scanned with SAVI or an approved dongle device at the time the repair order is opened. The following scenarios from the SAVI FAQ are common reasons for a missed dongle scan. Issue: The advisor forgot to perform the vehicle scan...
October 2023 Recall Update - 09/25/2023
... harness may contact the brake line, and/or brake line coupler, and/or thermostat housing at rear/top of engine on certain 2022-23 Cadillac CT4 vehicles. Dealers are to install an anti-abrasion sleeve and secure the harness away from the brake line. Customer...
Warranty Administrator Tips - 10/25/2023
... displayed. The warranty administrator may also confirm that the battery was tested using the appropriate battery type and CCA rating (refer to TechLink for the correct CCA rating for the vehicle being tested). If any of the above information is not correct,...
January 2024 Recall Update - 12/26/2023
... The recall bulletin has been revised to include the 2021 model year Cadillac CT4 and CT5 to the population. Safety Recall N232413120-01 Driver Front Airbag Inflator May Rupture: The recall bulletin has updated to include additional vehicles...
Reject of the Month - December 2023 - 11/29/2023
... of communication, with battery charger module failure. The transaction was submitted with labor operation 5040300: battery charger replacement and the correlating labor time. The claim also included a towing expense of $250 for a 5-mile tow. The...
Car Bravo - 11/29/2023
... a used vehicle experience offered to Chevrolet, Buick and GMC dealers. It is designed to provide shoppers and buyers with an exceptional experience, regardless of what brand or type of used vehicle they are looking for. When customers shop CarBravo,...
Cadillac Delivery Care - 01/29/2024
... (RPO UKL) built between June 30, 2023 and November 22, 2023. Dealers may utilize ZPDI labor operation 0602488 to claim up to $50 in Miscellaneous Net per retail unit for PDI inspections that take place November 22, 2023 through April 15, 2024....
Third Party Labor Time Guide - 01/29/2024
... a third-party time guide. In such instances, the dealer must submit with their warranty claim a copy of the applicable published time from the third-party time guide, a copy of the job card, and a copy of the technician time ticket. Once the additional...
... but other fluid leaks may qualify for this time as well. The time is claimed using the labor operation that repaired the leak and adding the time it took the technician to find the leak in “additional time” when submitting the transaction. When...
Key Fob Warranty - 06/27/2023
... Signal Detection Screen display must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator; however,...
Key Fob Warranty - 06/27/2023
... Signal Detection Screen display must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator; however,...
Shop Supplies and Waste Disposal Fees - 05/23/2023
Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are part of the dealership’s overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction....
Reject of the Month - June 2023 - 05/23/2023
... for payment in GWM. Dealers must remain current on the requirements at the time a job card is opened involving an EV model. Repairs are only to be completed by a technician who has completed 100% of the EV training requirements. The reject comments stated...
Engineering Information Bulletins - 01/24/2023
... As a result, this information will be used to root cause the customer’s concern and develop/validate a field fix, that may be announced in a future bulletin. Dealers are to proceed with EI bulletins only if the customer has commented about the...
Reject of the Month - February 2023 - 01/24/2023
... for the maintenance items that were performed, the customer emailed the service advisor a copy of their recently received “Private Brake Offer.” The offer provided an allowance of $100 toward the purchase and installation of four select rotors...
Reject of the Month - March 2023 - 02/28/2023
... Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a shudder when shifting to 3 & 4 gears only at normal driving, light throttle. There were no...
Other Labor Hours - 02/28/2023
... punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate time punch for OLH must be distinguished from the other punch times for that job card and support the amount of time claimed...
Powertrain Contact Center - 02/28/2023
... 100,000 mile warranty coverage period. The PCC’s phone number is (866) 453-4123 and is open Monday through Friday, 8am-8pm EST and is staffed with ASE certified technicians specializing in Powertrain. The following assistance is offered by...
Reject of the Month - April 2023 - 03/23/2023
... by both separate, clearly identified on/off punch times and technician comments. The labor operation claimed with the transaction must include a published Diagnosis Add Time allowance to claim the diagnosis time. Service management authorization...
Add On Repair Minor Change - 03/23/2023
... approval needs to be on one of the two job cards. As a reminder, job cards should never be left open once the vehicle leaves the dealership. When adding lines to job cards involving dealer-owned inventory for completion of Safety, Emissions and Non-Compliance...
Spring Clean Up - 03/23/2023
... around the corner. What comes to mind now that the days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for summer. The same holds true for the warranty department. Spring is...
SAVI Enhancements - 09/25/2023
... will validate claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. This will result in fewer claim rejections for a missing dongle scan. Effective on October 1, dealers with scan utilization above 98%...
PRA Update - 09/25/2023
Bulletin 18-NA-306 was revised on September 1, 2023. This update was made to include labor operation 1032300: Instrument Panel Upper Trim Panel Cover Replacement to the Components on Restriction List. Remember that the PRA process is required for...
September 2023 Recall Update - 08/29/2023
... remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe vehicles have been moved to open status in IVH. Customer Satisfaction Recall N222375791-07 Park Assist Retrofit: The bulletin has been revised to add certain 2022 and 2023 model year...
CAM-03 Form - 08/29/2023
... not close the recall. The customer will no longer receive notification, but the recall will remain open in the event a subsequent owner elects to have the recall performed. As always, never do a recall on a customer’s vehicle without...
Dongle Reminders: - 08/29/2023
... Vehicles must be scanned with SAVI or an approved dongle device at the time the repair order is opened. The following scenarios from the SAVI FAQ are common reasons for a missed dongle scan. Issue: The advisor forgot to perform the vehicle scan...
October 2023 Recall Update - 09/25/2023
... harness may contact the brake line, and/or brake line coupler, and/or thermostat housing at rear/top of engine on certain 2022-23 Cadillac CT4 vehicles. Dealers are to install an anti-abrasion sleeve and secure the harness away from the brake line. Customer...
Warranty Administrator Tips - 10/25/2023
... displayed. The warranty administrator may also confirm that the battery was tested using the appropriate battery type and CCA rating (refer to TechLink for the correct CCA rating for the vehicle being tested). If any of the above information is not correct,...
January 2024 Recall Update - 12/26/2023
... The recall bulletin has been revised to include the 2021 model year Cadillac CT4 and CT5 to the population. Safety Recall N232413120-01 Driver Front Airbag Inflator May Rupture: The recall bulletin has updated to include additional vehicles...
Reject of the Month - December 2023 - 11/29/2023
... of communication, with battery charger module failure. The transaction was submitted with labor operation 5040300: battery charger replacement and the correlating labor time. The claim also included a towing expense of $250 for a 5-mile tow. The...
Car Bravo - 11/29/2023
... a used vehicle experience offered to Chevrolet, Buick and GMC dealers. It is designed to provide shoppers and buyers with an exceptional experience, regardless of what brand or type of used vehicle they are looking for. When customers shop CarBravo,...
Cadillac Delivery Care - 01/29/2024
... (RPO UKL) built between June 30, 2023 and November 22, 2023. Dealers may utilize ZPDI labor operation 0602488 to claim up to $50 in Miscellaneous Net per retail unit for PDI inspections that take place November 22, 2023 through April 15, 2024....
Third Party Labor Time Guide - 01/29/2024
... a third-party time guide. In such instances, the dealer must submit with their warranty claim a copy of the applicable published time from the third-party time guide, a copy of the job card, and a copy of the technician time ticket. Once the additional...
Technician Accounting of Labor Time - 01/29/2024
... reimbursement using time from a third-party time guide. In these cases, the dealer must submit a copy of the applicable published time from the third-party time guide, a copy of the job card, and a copy of the technician time ticket with the warranty...
Policies & Procedures 2024 Update - 01/29/2024
... 5.1 Reimbursement to Service Agent for Repairs Performed Under Warranty, and 6.3 GM Labor Operations and Times in the Service Technical Notes, Warranty Tips and articles throughout this edition. ...
Sublet Repairs - 02/26/2024
... the repair performed at an alternative repair facility. If your dealership does not have a body shop, paint claims and transportation claims involving body/paint repairs must be sublet to a body shop facility. If your only transmission technician just...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
... up to 7,500 miles. Even if you don’t replace the brake pads, using the brake pad labor operation will reject if submitted on a vehicle with mileage greater than 7,500. Brake pads are considered a wear item, which falls under the customer’s...
Other Labor Hours - 02/26/2024
... punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate time punch for OLH must be distinguished and identifiable from the other punch times for that job card and support the...
LTG Frequently Asked Questions - 09/22/2020
... repair time studies are performed at GAESO SDC facility. PDI time studies are performed in cooperation with CVO garage. All warranty labor times are determined by following the steps of the associated service procedure. In the US, labor time studies...
CSMT PRA Process - 09/22/2020
... decision and customer enthusiasm transactions do not require submission of a PRA. If using a labor operation that is listed as PRA required, submit the claim with GM Authorization. Best Practice: Take photos of the issue while the vehicle and customer...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... information and preliminary inspection sections to provide dealers with an inspection labor code option to use in combination with the Dealer Disclosure Form. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra 1500 LD...
Reject of the Month - July 2020 - 06/23/2020
... wire was repaired to resolve the issue. The claim was submitted with the wiring repair labor operation and 0.5 hours in base with 3 hours claimed in OLH. Management authorization stated that the OLH was for extensive diagnosis and wiring repair....
Administrative Allowance - 06/23/2020
... is placed in the Freight & Postage field, select Core from the Additional Information drop down menu. In the Technician Comments field enter the core part number and the core amount. A copy of the core exchange value documentation must be printed...
WPC Temporary Changes - 06/23/2020
... is a temporary process to accommodate the new UPS requirements. A solution is in development that will eliminate the need to enter this additional information in the future. Questions are to be directed to the GM Warranty Parts Center at 248-371-9900...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... the time and mileage beyond the failed component’s New Vehicle Limited warranty coverage as opposed to the previous criteria that factored in customer loyalty to the GM brand. It is reported that GM is working on enhancing the PET’s ability...
Change - 05/28/2020
... whether it be in our personal or professional lives. So many have taken on these changes with an open mind and positive attitude, making it that much easier to successfully move forward. If we are able to view change with a positive attitude, then our...
A Better Cause of Failure - 05/28/2020
... and correction comments support the repair performed. All comments must be transferred to all copies of the job card. In order to state why a component failed you may have to see that failure. Since most defective components are replaced in vehicles,...
Reject of the Month - June 2020 - 05/29/2020
... provide a valid reason. In these situations the dealer must confirm that the accurate labor operation was used with the claim submission. If there are parts listed with the request, but are unable to be returned (e.g. part missing when vehicle...
I'm Just a Warranty Claim - 05/29/2020
... Global Warranty Management. The next step for the warranty job card is dispatch to the appropriate technician. The warranty claim is now moving steadily through the process, with no road blocks in sight! The advisor routinely checks on the progress...
June 2020 Recall Update - 05/28/2020
... The recall program is in effect until May 31, 2022. Safety Recall A202298320-01 Rear Door May Open Unexpectedly: The bulletin has been updated to include a copy of the customer letter. Certain 2019-20 Chevrolet Bolt EV vehicles are included in the recall...
Recall Notes - 01/28/2020
... without the concern of a PDI debit. In these specific situations the dealer is required to properly execute the disclosure notice form with the customer. The customer must sign the Notice to Customer document that is included with the recall, once signed...
Over the Counter Parts Warranty - 04/29/2020
... not on file” box will allow you to submit a transaction without a VIN. The mileage field is optional, but should be used if mileage is available....
Reject of the Month - April 2020 - 03/27/2020
... their vehicle. The customer had recently received notification that their vehicle was part of the population covered by Special Coverage N182180270. The customer incurred the expense of replacing the tail lamp in May 2018. To support this,...
Core Notes - 02/27/2020
... converters in excess of 3 feet must have the pipes cut off and the inlet and outlet openings sealed with duct tape. Fascia cores must be returned in their entirety – regardless of condition. Do not return a cut off section, this is unacceptable...
Warranty Parts Center Paperwork - 02/27/2020
... numbers, and any other measurements, characteristics, or symptoms of the fault that was observed. Operating conditions that were observed when the fault occurred are helpful as well as scan tool data snapshot information. Even the weather, temperature,...
Reject of the Month - June 2021 - 05/26/2021
... HD and GMC Sierra HD vehicles. The bulletin allows a reimbursement of 0.9 hours with labor operation 9105473 to replace the driver and passenger seat belt retractors. The parts information section of the recall lists the part name and quantity,...
Reject of the Month - May 2021 - 04/29/2021
... sensor was shorted from oil contamination. The transaction was submitted with the labor operation for the intake manifold replacement with a management approved 4.5 hours OLH to R&R the intake manifold to clean the PCV port, valve cover R&R...
Dealer Information Technologies (DIT) - 06/29/2021
... the Endpoint (hardware and software) resources used to enable network connectivity, communication, operations, and management of the dealer’s local area network (LAN). Network infrastructure provides the communication path and services between...
... reimbursement using time from a third-party time guide. In these cases, the dealer must submit a copy of the applicable published time from the third-party time guide, a copy of the job card, and a copy of the technician time ticket with the warranty...
Policies & Procedures 2024 Update - 01/29/2024
... 5.1 Reimbursement to Service Agent for Repairs Performed Under Warranty, and 6.3 GM Labor Operations and Times in the Service Technical Notes, Warranty Tips and articles throughout this edition. ...
Sublet Repairs - 02/26/2024
... the repair performed at an alternative repair facility. If your dealership does not have a body shop, paint claims and transportation claims involving body/paint repairs must be sublet to a body shop facility. If your only transmission technician just...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
... up to 7,500 miles. Even if you don’t replace the brake pads, using the brake pad labor operation will reject if submitted on a vehicle with mileage greater than 7,500. Brake pads are considered a wear item, which falls under the customer’s...
Other Labor Hours - 02/26/2024
... punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate time punch for OLH must be distinguished and identifiable from the other punch times for that job card and support the...
LTG Frequently Asked Questions - 09/22/2020
... repair time studies are performed at GAESO SDC facility. PDI time studies are performed in cooperation with CVO garage. All warranty labor times are determined by following the steps of the associated service procedure. In the US, labor time studies...
CSMT PRA Process - 09/22/2020
... decision and customer enthusiasm transactions do not require submission of a PRA. If using a labor operation that is listed as PRA required, submit the claim with GM Authorization. Best Practice: Take photos of the issue while the vehicle and customer...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... information and preliminary inspection sections to provide dealers with an inspection labor code option to use in combination with the Dealer Disclosure Form. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra 1500 LD...
Reject of the Month - July 2020 - 06/23/2020
... wire was repaired to resolve the issue. The claim was submitted with the wiring repair labor operation and 0.5 hours in base with 3 hours claimed in OLH. Management authorization stated that the OLH was for extensive diagnosis and wiring repair....
Administrative Allowance - 06/23/2020
... is placed in the Freight & Postage field, select Core from the Additional Information drop down menu. In the Technician Comments field enter the core part number and the core amount. A copy of the core exchange value documentation must be printed...
WPC Temporary Changes - 06/23/2020
... is a temporary process to accommodate the new UPS requirements. A solution is in development that will eliminate the need to enter this additional information in the future. Questions are to be directed to the GM Warranty Parts Center at 248-371-9900...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... the time and mileage beyond the failed component’s New Vehicle Limited warranty coverage as opposed to the previous criteria that factored in customer loyalty to the GM brand. It is reported that GM is working on enhancing the PET’s ability...
Change - 05/28/2020
... whether it be in our personal or professional lives. So many have taken on these changes with an open mind and positive attitude, making it that much easier to successfully move forward. If we are able to view change with a positive attitude, then our...
A Better Cause of Failure - 05/28/2020
... and correction comments support the repair performed. All comments must be transferred to all copies of the job card. In order to state why a component failed you may have to see that failure. Since most defective components are replaced in vehicles,...
Reject of the Month - June 2020 - 05/29/2020
... provide a valid reason. In these situations the dealer must confirm that the accurate labor operation was used with the claim submission. If there are parts listed with the request, but are unable to be returned (e.g. part missing when vehicle...
I'm Just a Warranty Claim - 05/29/2020
... Global Warranty Management. The next step for the warranty job card is dispatch to the appropriate technician. The warranty claim is now moving steadily through the process, with no road blocks in sight! The advisor routinely checks on the progress...
June 2020 Recall Update - 05/28/2020
... The recall program is in effect until May 31, 2022. Safety Recall A202298320-01 Rear Door May Open Unexpectedly: The bulletin has been updated to include a copy of the customer letter. Certain 2019-20 Chevrolet Bolt EV vehicles are included in the recall...
Recall Notes - 01/28/2020
... without the concern of a PDI debit. In these specific situations the dealer is required to properly execute the disclosure notice form with the customer. The customer must sign the Notice to Customer document that is included with the recall, once signed...
Over the Counter Parts Warranty - 04/29/2020
... not on file” box will allow you to submit a transaction without a VIN. The mileage field is optional, but should be used if mileage is available....
Reject of the Month - April 2020 - 03/27/2020
... their vehicle. The customer had recently received notification that their vehicle was part of the population covered by Special Coverage N182180270. The customer incurred the expense of replacing the tail lamp in May 2018. To support this,...
Core Notes - 02/27/2020
... converters in excess of 3 feet must have the pipes cut off and the inlet and outlet openings sealed with duct tape. Fascia cores must be returned in their entirety – regardless of condition. Do not return a cut off section, this is unacceptable...
Warranty Parts Center Paperwork - 02/27/2020
... numbers, and any other measurements, characteristics, or symptoms of the fault that was observed. Operating conditions that were observed when the fault occurred are helpful as well as scan tool data snapshot information. Even the weather, temperature,...
Reject of the Month - June 2021 - 05/26/2021
... HD and GMC Sierra HD vehicles. The bulletin allows a reimbursement of 0.9 hours with labor operation 9105473 to replace the driver and passenger seat belt retractors. The parts information section of the recall lists the part name and quantity,...
Reject of the Month - May 2021 - 04/29/2021
... sensor was shorted from oil contamination. The transaction was submitted with the labor operation for the intake manifold replacement with a management approved 4.5 hours OLH to R&R the intake manifold to clean the PCV port, valve cover R&R...
Dealer Information Technologies (DIT) - 06/29/2021
... the Endpoint (hardware and software) resources used to enable network connectivity, communication, operations, and management of the dealer’s local area network (LAN). Network infrastructure provides the communication path and services between...
Takata Airbag Recall - 06/29/2021
... marking, labeling, and shipping dangerous goods While for most recalls, courtesy transportation options are only available if the vehicle is within the Bumper-to-Bumper warranty or the involved component is currently covered under the terms of the Limited...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... repairs. Service Policies and Procedures Manual, Article 1.2.1, lists the states that have adopted California emissions regulations, including: California, New Jersey, Connecticut, Washington, New York, Vermont, Maine, Rhode Island, Massachusetts,...
New Corporate Logo - 01/27/2021
... letters. The campaign is called “Everybody In” and focuses on accelerating EV adoption, demonstrating GM’s EV leadership, and highlighting GM’s Ultium battery platform. The redesigned logo is intended to align with GM’s...
Reject of the Month - January 2021 - 12/29/2020
... spring replacement on a 2020 Chevrolet Corvette Stingray. At the time of the repair the labor operation indicated ST. The service manager approved the straight time as it exceeded the standard empowerment level of 2.0 hours. The technician’s time...
Transportation Claim Attachments - 12/29/2020
A dealer recently received a transportation claim debit because they forgot to attach a copy of the job card to the transaction. The good news is that after contacting the DBC, they were able to attach a copy of the job card; the bad news is that it could...
Engineering Information Bulletins - 01/27/2021
... As a result, this information will be used to root cause the customer’s concern and develop/validate a field fix, that may be announced in a future bulletin. Dealers are to proceed with EI bulletins only if the customer has commented about the...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... to find a participating dealer. All Chevrolet dealers are encouraged to become properly trained and equipped to sell and service Chevrolet Electric Models. If you are interested in becoming a participating dealer now, please contact your Zone team...
GM Service Replacement Part Warranties - 02/25/2021
... type for installed parts that fail is ZPTI. When submitting for warranty reimbursement, ZPTI will open up the following fields that require action: While the job card number from the original repair, along with the original date and mileage, can be...
March 2021 Recall Update - 02/25/2021
... affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990 Loss of Propulsion: Approximately 67,400 vehicles are included in the recall population that addresses a condition related to the high voltage battery. Dealers...
June 2019 Recall Update - 05/29/2019
Customer Satisfaction Recall N172130462-01: Loss of Propulsion Due to Low Cell Voltage: The recall bulletin has been revised to include the 2014-15 model year Chevrolet Volt and Cadillac ELR. The program includes approximately 36,220 vehicles. As software...
Cores - 04/22/2019
......
Policy Evaluation Tool Requirements - 04/22/2019
The Policy Evaluation Tool was created to develop a consistent decision-making practice that must be used for all Policy repairs offered to customers at General Motors dealerships. In other words, a GM customer can go to any dealership in the country...
Components & Services with Limited Coverage - 03/27/2019
... end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component time. Wheel...
Add on Repairs - 01/21/2019
... and time approved, and a detailed description of how the concern was verified. The added operation must also include individual and specific on/off punch times by job card line on the technician’s time ticket. To help prevent unnecessary...
Documentation Requirements - 01/21/2019
... replaced by PQC contact dealers without prior PQC review will be rejected. Restricted labor operations may be viewed in GWM on the Service Agent Profile page under the “Items Not Allowed” tab. The restriction will remain in effect through...
July 2019 Recall Update - 06/26/2019
... section, WCAP and floor plan information of the recall were updated. The recall addresses an improperly welded joint in one or both of the front lower-control arms. The bulletin contains an inspection procedure for inventory vehicles and also for customer...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
Customer signatures are a hot topic; specifically the lack thereof. Per Policies and Procedures, a customer’s signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to...
Chemical Spotting and Rail Dust - 07/30/2019
... the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at...
Accuracy - 09/24/2019
... resulting in a bounced check or received an insufficient funds message at your local ATM. Hopefully this has either never happened to you or was a onetime mistake. What if you repeatedly had data entry errors at the time of job card write up? The same...
Vehicle History Files - 09/24/2019
... events including, warranty, transportation claim, pre-delivery, customer pay, internal, and body shop repair job cards, is a requirement spelled out in the Policies and Procedures manual. There are three types of history files that are acceptable: A...
One Dealer's Audit - 09/24/2019
... us of what was the most common chargeback in their audit. A recent caller informed us that the top three things their dealership was charged back for were the following: Add-On Repairs - Most of the add-on repairs that were charged back at this dealership...
January 2020 Recall Update - 01/03/2020
Customer Satisfaction Recall N172130461 (18216): Loss of Propulsion Due to Low Cell Voltage: There are approximately 4,300 vehicles included in the recall program that addresses a concern with the high voltage battery gradually losing its ability to maintain...
Rental Days - 12/02/2019
Dealers may continue to self-authorize claims for up to 7 days of rental for inoperative vehicles. Pre-approval must be obtained via the Dealer Aftersales Empowerment Portal on the 8th day for rentals that exceed 7 days. Final approval is required when...
Bulletin Tip - 10/23/2019
... vehicles under Bumper-to-Bumper coverage, dealers are advised to use the bulletin specific labor operation. Proration charts apply based on the mileage accumulated from the installation time of the replacement tire through the end of the vehicle’s...
Policy Evaluation Tool - Clarification - 10/23/2019
... that is included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor operation from the bulletin. The PET must be utilized to determine the level of assistance. All transactions must be routed to the WSC for...
... marking, labeling, and shipping dangerous goods While for most recalls, courtesy transportation options are only available if the vehicle is within the Bumper-to-Bumper warranty or the involved component is currently covered under the terms of the Limited...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... repairs. Service Policies and Procedures Manual, Article 1.2.1, lists the states that have adopted California emissions regulations, including: California, New Jersey, Connecticut, Washington, New York, Vermont, Maine, Rhode Island, Massachusetts,...
New Corporate Logo - 01/27/2021
... letters. The campaign is called “Everybody In” and focuses on accelerating EV adoption, demonstrating GM’s EV leadership, and highlighting GM’s Ultium battery platform. The redesigned logo is intended to align with GM’s...
Reject of the Month - January 2021 - 12/29/2020
... spring replacement on a 2020 Chevrolet Corvette Stingray. At the time of the repair the labor operation indicated ST. The service manager approved the straight time as it exceeded the standard empowerment level of 2.0 hours. The technician’s time...
Transportation Claim Attachments - 12/29/2020
A dealer recently received a transportation claim debit because they forgot to attach a copy of the job card to the transaction. The good news is that after contacting the DBC, they were able to attach a copy of the job card; the bad news is that it could...
Engineering Information Bulletins - 01/27/2021
... As a result, this information will be used to root cause the customer’s concern and develop/validate a field fix, that may be announced in a future bulletin. Dealers are to proceed with EI bulletins only if the customer has commented about the...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... to find a participating dealer. All Chevrolet dealers are encouraged to become properly trained and equipped to sell and service Chevrolet Electric Models. If you are interested in becoming a participating dealer now, please contact your Zone team...
GM Service Replacement Part Warranties - 02/25/2021
... type for installed parts that fail is ZPTI. When submitting for warranty reimbursement, ZPTI will open up the following fields that require action: While the job card number from the original repair, along with the original date and mileage, can be...
March 2021 Recall Update - 02/25/2021
... affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990 Loss of Propulsion: Approximately 67,400 vehicles are included in the recall population that addresses a condition related to the high voltage battery. Dealers...
June 2019 Recall Update - 05/29/2019
Customer Satisfaction Recall N172130462-01: Loss of Propulsion Due to Low Cell Voltage: The recall bulletin has been revised to include the 2014-15 model year Chevrolet Volt and Cadillac ELR. The program includes approximately 36,220 vehicles. As software...
Cores - 04/22/2019
......
Policy Evaluation Tool Requirements - 04/22/2019
The Policy Evaluation Tool was created to develop a consistent decision-making practice that must be used for all Policy repairs offered to customers at General Motors dealerships. In other words, a GM customer can go to any dealership in the country...
Components & Services with Limited Coverage - 03/27/2019
... end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component time. Wheel...
Add on Repairs - 01/21/2019
... and time approved, and a detailed description of how the concern was verified. The added operation must also include individual and specific on/off punch times by job card line on the technician’s time ticket. To help prevent unnecessary...
Documentation Requirements - 01/21/2019
... replaced by PQC contact dealers without prior PQC review will be rejected. Restricted labor operations may be viewed in GWM on the Service Agent Profile page under the “Items Not Allowed” tab. The restriction will remain in effect through...
July 2019 Recall Update - 06/26/2019
... section, WCAP and floor plan information of the recall were updated. The recall addresses an improperly welded joint in one or both of the front lower-control arms. The bulletin contains an inspection procedure for inventory vehicles and also for customer...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
Customer signatures are a hot topic; specifically the lack thereof. Per Policies and Procedures, a customer’s signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to...
Chemical Spotting and Rail Dust - 07/30/2019
... the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at...
Accuracy - 09/24/2019
... resulting in a bounced check or received an insufficient funds message at your local ATM. Hopefully this has either never happened to you or was a onetime mistake. What if you repeatedly had data entry errors at the time of job card write up? The same...
Vehicle History Files - 09/24/2019
... events including, warranty, transportation claim, pre-delivery, customer pay, internal, and body shop repair job cards, is a requirement spelled out in the Policies and Procedures manual. There are three types of history files that are acceptable: A...
One Dealer's Audit - 09/24/2019
... us of what was the most common chargeback in their audit. A recent caller informed us that the top three things their dealership was charged back for were the following: Add-On Repairs - Most of the add-on repairs that were charged back at this dealership...
January 2020 Recall Update - 01/03/2020
Customer Satisfaction Recall N172130461 (18216): Loss of Propulsion Due to Low Cell Voltage: There are approximately 4,300 vehicles included in the recall program that addresses a concern with the high voltage battery gradually losing its ability to maintain...
Rental Days - 12/02/2019
Dealers may continue to self-authorize claims for up to 7 days of rental for inoperative vehicles. Pre-approval must be obtained via the Dealer Aftersales Empowerment Portal on the 8th day for rentals that exceed 7 days. Final approval is required when...
Bulletin Tip - 10/23/2019
... vehicles under Bumper-to-Bumper coverage, dealers are advised to use the bulletin specific labor operation. Proration charts apply based on the mileage accumulated from the installation time of the replacement tire through the end of the vehicle’s...
Policy Evaluation Tool - Clarification - 10/23/2019
... that is included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor operation from the bulletin. The PET must be utilized to determine the level of assistance. All transactions must be routed to the WSC for...
Dealer Self-Empowerment Extension - 10/23/2019
... approvals apply. Transactions containing 8 or more rental days must routed to the WSC with a copy of the approved Empowerment Portal request attached. There has been no change to the rental policy for job cards with an open date prior to 10/7/2019,...
Customer Signatures - 12/02/2019
... performed on their vehicle. This signature must be on the authorization to repair line of the shop copy of the job card at write up. An authorization to perform repairs statement must be included on every job card. There are other acceptable customer...
Forum - 01/07/2020
... doesn't fit within the parameters for tampering. While I am not aware of a specific labor operation for lack of maintenance, the absence of claims submitted within the brand maintenance program and/or customer pay receipts for maintenance establish the...
Forum - 10/18/2019
Thanks ewill3rd! We too, will receive a reject when submitting with the special coverage labor operation (when the vehicle is outside of the time/mileage limit), but based on the job aid we route for WSC review. The "Submitting Claims Related to...
What Would You Do - 11/19 - 10/23/2019
... after installation the vehicle incurred a failure with the replaced part while being operated out of town. While out of town, the owner had the vehicle repaired with a replacement component that was obtained from an unknown supplier. The owner was...
Forum - 11/26/2019
... I get notes from my techs like "roadtested vehicle, pulled codes and found "xxxxx" has internal open". Then they flag an hour diag and are thinking they are going to get that time. At least I've got most of them flagging separate flags for it now....
Forum - 10/01/2019
Which opcode are you using? I know a lot of people are confused by the new way they are wording these. 9104603 means no programming is needed but it will generate a code on a different page. 9104604 means programming was completed. This should go through...
Forum - 10/02/2019
... what kind of magic trick does it take to read this document? I found it in messenger but when I open it It looks like a global login and there is no login button. I don't have my decoder ring to decipher information I need to have. ...
Forum - 10/10/2019
Confirm that the information on the job card (job card number, the open date, and the VIN) match the information on the tire return form. A discrepancy may cause an error.
Forum - 10/10/2019
... in the Special Coverage, but the vehicle is outside of the Special Coverage limits: Select the appropriate labor operation from the bulletin. The dealer must run the PET. All transactions must be routed to the WSC for approval. If the decision is made...
Forum - 10/16/2019
... 3: I don't see the cause of failure for this unlikely scenario, but since it is the same operation code for both sides I would submit one line with parts and OLH authorization for the second door....
Forum - 03/13/2020
Please refer to the scenario outlined within the FAQ of the Required Operating Procedures Bulletin (04-00-89-015): Q: If my total repair elapsed time is on the customer pay line of the job card, but the job card had one customer pay line and two...
Forum - 04/10/2020
... It seems to me if you are going to claim programming codes then you would submit the programming operation and pay .3 per line. I've been having my guys just attempt the 2nd program and if they get a BN code I just submit it as mentioned in the article. Can...
Forum - 04/11/2020
... of the game is trick the system into working rather than actually fixing anything. Standard GM operating procedure. Then they threaten me with thousands in chargbacks if I don't follow their rules, while they tell me to break their rules. Which is i...
Forum - 02/07/2020
... the applicable warranty coverage. Reference: Bulletin 11-00-89-005 Dealer Empowerment Labor Operations and Customer Enthusiasm ...
Forum - 02/11/2020
... Straight Time Labor Hours Exceed the Allowance for Labor Code xxxxxxx. The ST labor operation "ceiling" is not a published value, therefore it is unknown at time of submission. Service management authorization for ST over 2 hours is required prior...
Forum - 01/29/2020
... parameters outlined withing the special coverage, which does not require use of the PET. When opening a job card for a reimbursement, the current date and mileage should be documented. ...
Forum - 02/04/2020
Hi kturner, The Straight Time article references the following statement from the Required Operating Procedures Bulletin (04-00-89-015) also P&P Article 3.2.10: "Straight time (ST) is time not published in the labor time guide. The technician must...
Forum - 02/04/2020
kturner: When the labor operation contains Variable Diagnostic time, the appropriate time is to be entered in the Diagnostic Time field of the transaction. The following is an excerpt from P&P Article 3.2.10: Variable Diagnostic Time: Due...
Forum - 03/06/2020
Thank you Kristen. That is the labor op that I was trying to find and could not find it. I knew I had seen something on that awhile back. Going to save that bulletin for future reference. Thank you so much for the info. Carol :-)
Forum - 03/03/2020
... range calculated by the PET must be pre-approved via the Empowerment Portal. Reference: Required Operating Procedures Bulletin 04-00-89-015....
Forum - 01/17/2020
Converters are typically "Emissions Select component" coverage. If the opcodes are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different...
Forum - 01/17/2020
... first and should have been submitted as part of the first line because it is a related (or same) opcode that is rejecting as a repeat repair to the first. In this event you would go into global warranty and do an add credit, adjust the claim as necessary,...
Forum - 01/21/2020
... there, forever, but I added: tire specs wcc reminders serial # for major assemblies, and wiring op requirements. I love going out into the shop, but not for chasing info that should have been documented before they turned it in!...
missing labor time - 01/15/2020
... I can but it should be provided through DealerTrack, and DBC couldn't answer why I have repair op labor times but not PDI/PDI add-on so I needed to call my service provider. Each pointing fingers to the other and I am stuck in the middle. Who can tell...
... approvals apply. Transactions containing 8 or more rental days must routed to the WSC with a copy of the approved Empowerment Portal request attached. There has been no change to the rental policy for job cards with an open date prior to 10/7/2019,...
Customer Signatures - 12/02/2019
... performed on their vehicle. This signature must be on the authorization to repair line of the shop copy of the job card at write up. An authorization to perform repairs statement must be included on every job card. There are other acceptable customer...
Forum - 01/07/2020
... doesn't fit within the parameters for tampering. While I am not aware of a specific labor operation for lack of maintenance, the absence of claims submitted within the brand maintenance program and/or customer pay receipts for maintenance establish the...
Forum - 10/18/2019
Thanks ewill3rd! We too, will receive a reject when submitting with the special coverage labor operation (when the vehicle is outside of the time/mileage limit), but based on the job aid we route for WSC review. The "Submitting Claims Related to...
What Would You Do - 11/19 - 10/23/2019
... after installation the vehicle incurred a failure with the replaced part while being operated out of town. While out of town, the owner had the vehicle repaired with a replacement component that was obtained from an unknown supplier. The owner was...
Forum - 11/26/2019
... I get notes from my techs like "roadtested vehicle, pulled codes and found "xxxxx" has internal open". Then they flag an hour diag and are thinking they are going to get that time. At least I've got most of them flagging separate flags for it now....
Forum - 10/01/2019
Which opcode are you using? I know a lot of people are confused by the new way they are wording these. 9104603 means no programming is needed but it will generate a code on a different page. 9104604 means programming was completed. This should go through...
Forum - 10/02/2019
... what kind of magic trick does it take to read this document? I found it in messenger but when I open it It looks like a global login and there is no login button. I don't have my decoder ring to decipher information I need to have. ...
Forum - 10/10/2019
Confirm that the information on the job card (job card number, the open date, and the VIN) match the information on the tire return form. A discrepancy may cause an error.
Forum - 10/10/2019
... in the Special Coverage, but the vehicle is outside of the Special Coverage limits: Select the appropriate labor operation from the bulletin. The dealer must run the PET. All transactions must be routed to the WSC for approval. If the decision is made...
Forum - 10/16/2019
... 3: I don't see the cause of failure for this unlikely scenario, but since it is the same operation code for both sides I would submit one line with parts and OLH authorization for the second door....
Forum - 03/13/2020
Please refer to the scenario outlined within the FAQ of the Required Operating Procedures Bulletin (04-00-89-015): Q: If my total repair elapsed time is on the customer pay line of the job card, but the job card had one customer pay line and two...
Forum - 04/10/2020
... It seems to me if you are going to claim programming codes then you would submit the programming operation and pay .3 per line. I've been having my guys just attempt the 2nd program and if they get a BN code I just submit it as mentioned in the article. Can...
Forum - 04/11/2020
... of the game is trick the system into working rather than actually fixing anything. Standard GM operating procedure. Then they threaten me with thousands in chargbacks if I don't follow their rules, while they tell me to break their rules. Which is i...
Forum - 02/07/2020
... the applicable warranty coverage. Reference: Bulletin 11-00-89-005 Dealer Empowerment Labor Operations and Customer Enthusiasm ...
Forum - 02/11/2020
... Straight Time Labor Hours Exceed the Allowance for Labor Code xxxxxxx. The ST labor operation "ceiling" is not a published value, therefore it is unknown at time of submission. Service management authorization for ST over 2 hours is required prior...
Forum - 01/29/2020
... parameters outlined withing the special coverage, which does not require use of the PET. When opening a job card for a reimbursement, the current date and mileage should be documented. ...
Forum - 02/04/2020
Hi kturner, The Straight Time article references the following statement from the Required Operating Procedures Bulletin (04-00-89-015) also P&P Article 3.2.10: "Straight time (ST) is time not published in the labor time guide. The technician must...
Forum - 02/04/2020
kturner: When the labor operation contains Variable Diagnostic time, the appropriate time is to be entered in the Diagnostic Time field of the transaction. The following is an excerpt from P&P Article 3.2.10: Variable Diagnostic Time: Due...
Forum - 03/06/2020
Thank you Kristen. That is the labor op that I was trying to find and could not find it. I knew I had seen something on that awhile back. Going to save that bulletin for future reference. Thank you so much for the info. Carol :-)
Forum - 03/03/2020
... range calculated by the PET must be pre-approved via the Empowerment Portal. Reference: Required Operating Procedures Bulletin 04-00-89-015....
Forum - 01/17/2020
Converters are typically "Emissions Select component" coverage. If the opcodes are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different...
Forum - 01/17/2020
... first and should have been submitted as part of the first line because it is a related (or same) opcode that is rejecting as a repeat repair to the first. In this event you would go into global warranty and do an add credit, adjust the claim as necessary,...
Forum - 01/21/2020
... there, forever, but I added: tire specs wcc reminders serial # for major assemblies, and wiring op requirements. I love going out into the shop, but not for chasing info that should have been documented before they turned it in!...
missing labor time - 01/15/2020
... I can but it should be provided through DealerTrack, and DBC couldn't answer why I have repair op labor times but not PDI/PDI add-on so I needed to call my service provider. Each pointing fingers to the other and I am stuck in the middle. Who can tell...
Forum - 01/15/2020
... posting your inquiry on the Member's Area. That is a puzzling situation since the PDI labor operation numbers, in theory, should be provided by GM on a monthly basis to DealerTrack/Arkona. With your issue now on the Forum, I am hopeful that...
Forum - 02/28/2019
Thanks Kristen That's what I was thinking too. The tech has about 2 hours in to it so it would probably have to go under a closest to labor op. Carol
Forum - 03/05/2019
My most helpful advice is this: Whomever is responsible for check-in, needs to be properly trained in coding damages. My guys are in the Detail Dept, next to body shop, so that helps. They get pictures of the damage and send it to my phone, or email,...
Forum - 02/11/2019
Hello tbagley! Yes, the Albany, NY workshop on June 13 is currently the only scheduled stop in the NE region. Please let us know if we may assist with other training options. Kristen / jlwarranty
Forum - 02/12/2019
... your Excel file with me as we are wanting to start the process for a labor increase...we were on Option C for many many years but that when away when we changed our parts department from cost plus 40 to warranty retail. I reached out to my AVM and he...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... reimbursement we would have to get in touch with the DMA for approval and to use a regular labor operation. The reimbursement is less than a $1000 so I'm not sure why we would have to get in touch with the DMA. Maybe because it's out of powertrain? ...
Forum - 02/04/2019
... tool. Maybe what I have to do is different than most but my intention was to see if you have developed any processes to streamline your workload. It doesn't have to be related to tracking tickets. I have more stuff that I have worked up to help myself...
Forum - 02/06/2019
... not started unteil January 14th 2019) until 2019. Would a flush code still be needed as the open date on the job card was 11/14/2018? I was trying to submit and it is still asking me for a Flush Code. Thanks for any help....
Forum - 01/28/2019
I would love to offer my opinion if I knew a bit more. Can you identify what recall and what sensors specifically you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different....
Forum - 03/08/2019
... and lose out on every one. If it has a customer reimbursement statement in the document but no operation code for it, my suggestion would be to submit feedback on the policy document and ask them to clarify. They are really good about responding if ...
Forum - 03/08/2019
... in accordance with published service information. These times are not attached to any specific operation but if you use them as SLT they will pay. Be sure your documentation is in order!...
Forum - 03/21/2019
Hi kturner! Since your EB/ND envelopes do not provide an available field for the VIN (as required in P&P Article 3.2.2 - see below), continue to to have service management approve. Early bird envelopes or drop-off forms must provide the following...
Forum - 03/22/2019
... the vehicle were still within B2B, the transaction would be submitted with a wiring labor operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, and better 3 C's : )...
Forum - 04/02/2019
Hi jblox! My opinion would be to associate the allowance with the department(s) that performed/addressed the task. For example, a customer reimbursement is typically performed by the service department, whereas a WPC part return request...
Forum - 04/04/2019
... happen to the best of us! To manually submit for PDI base time: use transaction type ZPDI, labor operation 0590072, and the appropriate base labor hours for the vehicle (from the LTG). Always confirm, as you did, that the PDI has not auto-paid prior...
Forum - 04/04/2019
... about them checking logs or mileage or anything but I would minimize the number of staff and miles operating the customer vehicle for many reasons. My thinking is GM will never ding you for it, but I think a best practice would be to avoid using the...
Forum - 05/21/2019
... if the time limit is exceeded, the voucher would no longer be valid. A reward voucher is an opportunity for GM to extend "goodwill" to the owner through a discount toward customer pay services, such as maintenance, repairs, or accessories. Unless...
Forum - 04/25/2019
... factory installed? If the rear sliding window was installed at the factory the appropriate labor operation would be: 2023610 - 2.3 hrs. If it is an added accessory and the replacement is being performed by a sublet facility, the labor is not...
Forum - 04/30/2019
... bullet is from the PCC process: 10. The dealer will submit the warranty claim using the labor op provided by the PCC. The dealer will use Transaction type ZPTC for repairs/replacements performed at an ISC/Fleet and ZPTI for GM Performance Part replacements...
Forum - 05/23/2019
... and their notes have to dictate exactly what the problem was and why it took longer then the labor op allowed. (during repair encountered seized bolts and had to use a torch to remove/had to disassemble all rear cargo panels in vehicle to find noise...
Forum - 05/31/2019
How it was explained to me by a GM wholesale rep is that, all labor operation posted times include strategy-based diag, meaning it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis...
Forum - 05/29/2019
... on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC grille on a Chevrolet, or 3 painted door handles and 1 chrome handle as noted by 1MaryRuble) should not be submitted as a transportation claim. Take...
Forum - 06/12/2019
... in the Vehicle Build section of IVH with applicable PDI-Dealer Installed-Factory Invoiced Options. ...
Forum - 08/06/2019
... front headlamp assembly requiring R&I of the bezel. If that is the case, labor operation 2040510 would be appropriate as it reflects the failure. Calculate base labor, diagnostic labor, if appropriate, paint time, material allowance, and...
Forum - 06/27/2019
... is a sublet situation then I would obviously bill the sublet but use a similar process with the opcode above or something similar. ...
... posting your inquiry on the Member's Area. That is a puzzling situation since the PDI labor operation numbers, in theory, should be provided by GM on a monthly basis to DealerTrack/Arkona. With your issue now on the Forum, I am hopeful that...
Forum - 02/28/2019
Thanks Kristen That's what I was thinking too. The tech has about 2 hours in to it so it would probably have to go under a closest to labor op. Carol
Forum - 03/05/2019
My most helpful advice is this: Whomever is responsible for check-in, needs to be properly trained in coding damages. My guys are in the Detail Dept, next to body shop, so that helps. They get pictures of the damage and send it to my phone, or email,...
Forum - 02/11/2019
Hello tbagley! Yes, the Albany, NY workshop on June 13 is currently the only scheduled stop in the NE region. Please let us know if we may assist with other training options. Kristen / jlwarranty
Forum - 02/12/2019
... your Excel file with me as we are wanting to start the process for a labor increase...we were on Option C for many many years but that when away when we changed our parts department from cost plus 40 to warranty retail. I reached out to my AVM and he...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... reimbursement we would have to get in touch with the DMA for approval and to use a regular labor operation. The reimbursement is less than a $1000 so I'm not sure why we would have to get in touch with the DMA. Maybe because it's out of powertrain? ...
Forum - 02/04/2019
... tool. Maybe what I have to do is different than most but my intention was to see if you have developed any processes to streamline your workload. It doesn't have to be related to tracking tickets. I have more stuff that I have worked up to help myself...
Forum - 02/06/2019
... not started unteil January 14th 2019) until 2019. Would a flush code still be needed as the open date on the job card was 11/14/2018? I was trying to submit and it is still asking me for a Flush Code. Thanks for any help....
Forum - 01/28/2019
I would love to offer my opinion if I knew a bit more. Can you identify what recall and what sensors specifically you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different....
Forum - 03/08/2019
... and lose out on every one. If it has a customer reimbursement statement in the document but no operation code for it, my suggestion would be to submit feedback on the policy document and ask them to clarify. They are really good about responding if ...
Forum - 03/08/2019
... in accordance with published service information. These times are not attached to any specific operation but if you use them as SLT they will pay. Be sure your documentation is in order!...
Forum - 03/21/2019
Hi kturner! Since your EB/ND envelopes do not provide an available field for the VIN (as required in P&P Article 3.2.2 - see below), continue to to have service management approve. Early bird envelopes or drop-off forms must provide the following...
Forum - 03/22/2019
... the vehicle were still within B2B, the transaction would be submitted with a wiring labor operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, and better 3 C's : )...
Forum - 04/02/2019
Hi jblox! My opinion would be to associate the allowance with the department(s) that performed/addressed the task. For example, a customer reimbursement is typically performed by the service department, whereas a WPC part return request...
Forum - 04/04/2019
... happen to the best of us! To manually submit for PDI base time: use transaction type ZPDI, labor operation 0590072, and the appropriate base labor hours for the vehicle (from the LTG). Always confirm, as you did, that the PDI has not auto-paid prior...
Forum - 04/04/2019
... about them checking logs or mileage or anything but I would minimize the number of staff and miles operating the customer vehicle for many reasons. My thinking is GM will never ding you for it, but I think a best practice would be to avoid using the...
Forum - 05/21/2019
... if the time limit is exceeded, the voucher would no longer be valid. A reward voucher is an opportunity for GM to extend "goodwill" to the owner through a discount toward customer pay services, such as maintenance, repairs, or accessories. Unless...
Forum - 04/25/2019
... factory installed? If the rear sliding window was installed at the factory the appropriate labor operation would be: 2023610 - 2.3 hrs. If it is an added accessory and the replacement is being performed by a sublet facility, the labor is not...
Forum - 04/30/2019
... bullet is from the PCC process: 10. The dealer will submit the warranty claim using the labor op provided by the PCC. The dealer will use Transaction type ZPTC for repairs/replacements performed at an ISC/Fleet and ZPTI for GM Performance Part replacements...
Forum - 05/23/2019
... and their notes have to dictate exactly what the problem was and why it took longer then the labor op allowed. (during repair encountered seized bolts and had to use a torch to remove/had to disassemble all rear cargo panels in vehicle to find noise...
Forum - 05/31/2019
How it was explained to me by a GM wholesale rep is that, all labor operation posted times include strategy-based diag, meaning it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis...
Forum - 05/29/2019
... on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC grille on a Chevrolet, or 3 painted door handles and 1 chrome handle as noted by 1MaryRuble) should not be submitted as a transportation claim. Take...
Forum - 06/12/2019
... in the Vehicle Build section of IVH with applicable PDI-Dealer Installed-Factory Invoiced Options. ...
Forum - 08/06/2019
... front headlamp assembly requiring R&I of the bezel. If that is the case, labor operation 2040510 would be appropriate as it reflects the failure. Calculate base labor, diagnostic labor, if appropriate, paint time, material allowance, and...
Forum - 06/27/2019
... is a sublet situation then I would obviously bill the sublet but use a similar process with the opcode above or something similar. ...
Forum - 06/28/2019
... amount in the Customer Reimbursement/Net Item field of the transaction with the labor operation for repairs performed. If you intend to handle it as a "stand-alone" (no repairs performed) reimbursement: submit a job card for an Incidental Non-Warranty...
did you know? - 07/10/2019
... $20 admin fee for paperwork only request? did you know regeneration can be claimed using labor op 4025942? did you know some procedure descriptions are described on doc 4724920? the list goes on............. Format: Other...
Forum - 07/11/2019
Take a look at the Associated Accessories information within Parts P&P Article 1.3.4 (includes labor operations/time for accessory warranty repair or replacement labor reimbursement). Refer also to the Accessory Information Center...
Forum - 07/15/2019
Im haveing trouble closing out a over the counter parts ticket ZPCT im not sure how to submit this becouse i can not figure out what the op code would be?? its for a condensor.
Forum - 06/14/2019
... from the chart. (For example: Recall 18289 Power Steering Control Module Reprogramming - labor operation 9103855 - WCC begins with "31," "33," or "40") ...
Forum - 06/14/2019
You don't "clear them". You leave them open. Let GM worry about it. If they are expired then they are expired. You could try to fill out a CAMS3 form I guess but I don't know that it would do any good.
Forum - 06/14/2019
It would be parts warranty but you'd better have a good story. Opcode is still restricted and will require WSC approval. They will dump anything over 7,500 miles now unless it is a CSAT or ZPTI.
Forum - 06/19/2019
... The spark plug and converter are both replaced. Submit the transaction using spark plug labor operation, claiming both parts in the parts field. Select the Causal Part indicator for the spark plug part number. Utilize OLH to cover the additional time...
Forum - 05/30/2018
... including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours of operation for TAC. Thanks in advance! ...
Forum - 05/30/2018
... Recall Floor Plan Reimbursement A: Page Content For claims rejecting with error 076 with labor operation 9103868 for the floor plan reimbursement it is a known issue and is currently being escalated for correction. At this time there is no ETA on the...
What Would You Do - 06/18 - 05/22/2018
... of coolant out on the job card. The warranty administrator applied the bulletin specific labor operation for filling the radiator surge tank and submitted the transaction for payment.The transaction subsequently rejected for total parts amount exceeds...
Forum - 06/25/2018
... Claim Code was on a prior programming event, use the following steps to retrieve the code: Open up TIS on the computer used to program the vehicle. Select and start “Service Programming System (SPS).” Select “Settings.” Select...
Forum - 07/17/2018
... invoice date). It would be beneficial to provide documentation supporting why the job card was opened after the sublet repair was performed. In regards to the PET - if there is a calculated customer participation amount and you wish to deviate, DMA pre...
Forum - 06/13/2018
Labor operation 8421160 is appropriate for a transfer case replacement. (8421162 is for an overhaul). Based on the information you have provided, it appears as though there may be a system issue requiring DBC contact. Please keep us posted on the...
Forum - 06/06/2018
... more detail than the error code published with the transaction reject. As an alternative, you may opt to utilize either the forum to post the issue or submit the reject to jlwarranty for assistance via the Warranty Hotline (see the link within the Resources...
Forum - 07/24/2018
Hello Candy, Both RPO codes are included in the July edition of the LTG with labor operation 0590032, for 0.1 hr each. Were any other dealer installed accessories included with the submission? What is a VIN for one of the vehicles you are workin...
Forum - 07/26/2018
jblox: Is this a claim for a dealer installed accessory repair? If so, was a ZSET transaction originally submitted for the install? What labor operation was submitted? What part(s) were installed?
Forum - 08/01/2018
... they purchased the vehicle here, they just back it out of warranty and bill it to that account. Ooops I didn't read your post carefully enough. Same applies but for the other operation code. Sorry. I removed the unecessary information that I o...
Forum - 08/01/2018
Hello tmancil! The vehicle does indeed have powertrain coverage for labor operation 4020140 : camshaft position actuator solenoid valve.
Forum - 08/17/2018
... too happy about it. I also had another transaction that was identical (two engines) but due to the open date the labor time went through. So to answer your question, it CAN happen but it is a process that may not be worth the time it will take. Some...
What Would You Do - 09/18 - 08/20/2018
... visit for installation. Since an electronic exchange component was ordered, the job card was left open even though the vehicle was no longer in the shop. In the meantime, the customer contacted GM Customer Assistance Center to request assistance...
Forum - 08/23/2018
... Buick, Chevrolet, GMC Maintenance Program is available on the Special Program Labor Operations Reference Card and info on the Cadillac Maintenance Program is listed on the Cadillac Maintenance Reference Card....
Forum - 09/14/2018
... lists two maintenance visits during the first 12 months of ownership. The Special Program Labor Operation Card will be updated to reflect these changes for the 2019MY with the release of the 2019 program guides. Thanks! ...
What Would You Do - 11/18 - 10/24/2018
... in Maine. Over the course of two days, the local dealership was able to tow the vehicle to their shop, test and replace the battery under warranty.Due to being on vacation and without another means of transportation, and the repairing dealerships inability...
Forum - 01/18/2019
... always advised to follow the policies established within P&P Article 2.1.1 Warranty Labor Rate Options A and C. The article contains the list of exclusions which includes repairs/services that are maintenance related such as; oil changes,...
... amount in the Customer Reimbursement/Net Item field of the transaction with the labor operation for repairs performed. If you intend to handle it as a "stand-alone" (no repairs performed) reimbursement: submit a job card for an Incidental Non-Warranty...
did you know? - 07/10/2019
... $20 admin fee for paperwork only request? did you know regeneration can be claimed using labor op 4025942? did you know some procedure descriptions are described on doc 4724920? the list goes on............. Format: Other...
Forum - 07/11/2019
Take a look at the Associated Accessories information within Parts P&P Article 1.3.4 (includes labor operations/time for accessory warranty repair or replacement labor reimbursement). Refer also to the Accessory Information Center...
Forum - 07/15/2019
Im haveing trouble closing out a over the counter parts ticket ZPCT im not sure how to submit this becouse i can not figure out what the op code would be?? its for a condensor.
Forum - 06/14/2019
... from the chart. (For example: Recall 18289 Power Steering Control Module Reprogramming - labor operation 9103855 - WCC begins with "31," "33," or "40") ...
Forum - 06/14/2019
You don't "clear them". You leave them open. Let GM worry about it. If they are expired then they are expired. You could try to fill out a CAMS3 form I guess but I don't know that it would do any good.
Forum - 06/14/2019
It would be parts warranty but you'd better have a good story. Opcode is still restricted and will require WSC approval. They will dump anything over 7,500 miles now unless it is a CSAT or ZPTI.
Forum - 06/19/2019
... The spark plug and converter are both replaced. Submit the transaction using spark plug labor operation, claiming both parts in the parts field. Select the Causal Part indicator for the spark plug part number. Utilize OLH to cover the additional time...
Forum - 05/30/2018
... including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours of operation for TAC. Thanks in advance! ...
Forum - 05/30/2018
... Recall Floor Plan Reimbursement A: Page Content For claims rejecting with error 076 with labor operation 9103868 for the floor plan reimbursement it is a known issue and is currently being escalated for correction. At this time there is no ETA on the...
What Would You Do - 06/18 - 05/22/2018
... of coolant out on the job card. The warranty administrator applied the bulletin specific labor operation for filling the radiator surge tank and submitted the transaction for payment.The transaction subsequently rejected for total parts amount exceeds...
Forum - 06/25/2018
... Claim Code was on a prior programming event, use the following steps to retrieve the code: Open up TIS on the computer used to program the vehicle. Select and start “Service Programming System (SPS).” Select “Settings.” Select...
Forum - 07/17/2018
... invoice date). It would be beneficial to provide documentation supporting why the job card was opened after the sublet repair was performed. In regards to the PET - if there is a calculated customer participation amount and you wish to deviate, DMA pre...
Forum - 06/13/2018
Labor operation 8421160 is appropriate for a transfer case replacement. (8421162 is for an overhaul). Based on the information you have provided, it appears as though there may be a system issue requiring DBC contact. Please keep us posted on the...
Forum - 06/06/2018
... more detail than the error code published with the transaction reject. As an alternative, you may opt to utilize either the forum to post the issue or submit the reject to jlwarranty for assistance via the Warranty Hotline (see the link within the Resources...
Forum - 07/24/2018
Hello Candy, Both RPO codes are included in the July edition of the LTG with labor operation 0590032, for 0.1 hr each. Were any other dealer installed accessories included with the submission? What is a VIN for one of the vehicles you are workin...
Forum - 07/26/2018
jblox: Is this a claim for a dealer installed accessory repair? If so, was a ZSET transaction originally submitted for the install? What labor operation was submitted? What part(s) were installed?
Forum - 08/01/2018
... they purchased the vehicle here, they just back it out of warranty and bill it to that account. Ooops I didn't read your post carefully enough. Same applies but for the other operation code. Sorry. I removed the unecessary information that I o...
Forum - 08/01/2018
Hello tmancil! The vehicle does indeed have powertrain coverage for labor operation 4020140 : camshaft position actuator solenoid valve.
Forum - 08/17/2018
... too happy about it. I also had another transaction that was identical (two engines) but due to the open date the labor time went through. So to answer your question, it CAN happen but it is a process that may not be worth the time it will take. Some...
What Would You Do - 09/18 - 08/20/2018
... visit for installation. Since an electronic exchange component was ordered, the job card was left open even though the vehicle was no longer in the shop. In the meantime, the customer contacted GM Customer Assistance Center to request assistance...
Forum - 08/23/2018
... Buick, Chevrolet, GMC Maintenance Program is available on the Special Program Labor Operations Reference Card and info on the Cadillac Maintenance Program is listed on the Cadillac Maintenance Reference Card....
Forum - 09/14/2018
... lists two maintenance visits during the first 12 months of ownership. The Special Program Labor Operation Card will be updated to reflect these changes for the 2019MY with the release of the 2019 program guides. Thanks! ...
What Would You Do - 11/18 - 10/24/2018
... in Maine. Over the course of two days, the local dealership was able to tow the vehicle to their shop, test and replace the battery under warranty.Due to being on vacation and without another means of transportation, and the repairing dealerships inability...
Forum - 01/18/2019
... always advised to follow the policies established within P&P Article 2.1.1 Warranty Labor Rate Options A and C. The article contains the list of exclusions which includes repairs/services that are maintenance related such as; oil changes,...
What Would You Do - 01/19 - 12/19/2018
... or should a new job card be written to address the situation? Or, if the DMS allows, re-open the customer pay job card, change it to warranty and process based on the original job card number, date, and miles. And, finally, how should the situation...
Forum - 01/10/2019
My store policy is any add lines are documented as follows: "Added operation, *complaint*, customer approved by *method of approval*, *date and time of approved by the customer*." Management approval is required for the add line with an additional date...
Forum - 11/30/2018
... requirements other than something documented on the job card that says you used it. I created an op code for shuttle in the system and all the advisors have to do is circle one way or two way, or just type it in the story line when closing the ticke...
What Would You Do - 12/18 - 11/29/2018
... repairs were complete, the job card was closed as a ZFAT transaction with the reprogramming labor operation listed within the bulletin. Management authorization was noted for excessive parts, and OLH. Due to the expense associated with the transaction...
Forum - 04/25/2018
... original in-service date of the vehicle, against warrantable repairs to the specific electric propulsion components of the vehicle. This warranty is for the Chevrolet Volt, Spark EV, and Malibu Hybrid vehicles registered and normally operated in the...
Forum - 04/25/2018
Reference Document # 1767549 There are a couple of op codes for "logic lock" for resetting modules. That document has a decent explanation.
Forum - 04/25/2018
... single customer complaint, they should be claimed in two transactions with the corresponding labor operations applicable to the failed components. For example: customer concern of a fluid leak and technician finds that there are actually two...
Forum - 03/30/2018
... continues to increase; there may be situations where up to 0.3 of an hour is not sufficient to properly diagnose some complex issues. In light of this, diagnostic time will be moved to a straight time process where technicians can clock on and off the...
Forum - 04/26/2018
While the labor operation includes coverage code H, it is not included in the Hybrid Coverage Code table. Unfortunately, I have not been successful in turning up any other resources pertaining to the issue. May require review with GM for resolut...
Forum - 05/01/2018
Refer to bulletin 02-08-98-002: Hem Flange Rust Repair. Bulletin specific hem flange repair/labor operation for vehicles registered in the USA.
Forum - 05/01/2018
... first rejection. A pyramid repair is defined as the same or potentially similar repair (e.g. labor operations in the same repair group) on the same VIN, on the same job card....
Forum - 03/28/2018
... requests manager authorize loaner for a predetermined number of days Service manager opens empowerment portal and submits a pre-authorization request to DMA for approval Work is completed When DMA approves pre-auth request authorization is printed Job...
Reimbursing Customer for Rental Expense - 03/28/2018
... interrupeted trip/travel. The Incidental Non-Warranty Expense (0600015) seemed the most appropriate for the situation. The bulletin states "These labor operations have specific applications and any inappropriate use will result in a credit...
Forum - 03/22/2018
... analyze is 0.1 – 0.5 and is claimed in the additional labor time field with the labor operation used in the repair of the leak. Examples include: Adding dye and inspecting the vehicle with a black light to determine the source of...
Forum - 03/19/2018
... to authorization policy was removed from P&P in late 2015. Regarding Straight Time: ST labor operations must be authorized by service management, with management responsible for the reasonableness of the time requested. ...
Forum - 01/03/2018
... Essential Tools that Include Consumable Parts. These fall outside the definition of shop supplies and can be submitted for. 1.2.2.15 in P&P Shop Supplies and Waste Disposal Fees Shop supplies, materials, and waste disposal fees...
What Would You Do - 01/18 - 12/27/2017
... parameters of PIP5434: 6.6L Diesel (L5P) Engine Exchange Program. The PQC verified that the proper diagnosis was performed, established a case reference number, and made arrangements for the shipment of the exchange unit to the dealership. Once...
Forum - 12/21/2017
... codes so noted are followed by ADD statements which cover possible repair conditions, unless the operation is designated for the Straight-Time Averaging Process. Some labor code descriptions may use action words like Install, Overhaul, Reprogram, Align...
Forum - 12/18/2017
Hello! Please see Article 2.1.1 (Warranty Labor Rate Options A and C) within the Service Policies & Procedures Manual.
Forum - 12/18/2017
TSB 17-NA-170 : Hunter Road Force Balancer & PI1354E are good sources of technical info on this topic. In this case recommend submitting transaction with the tire replacement labor operation and time for the road force/balancing of...
Forum - 12/08/2017
ZSET ‐ Service event. This is an optional transaction type for internal or customer pay transactions. Customer pay actions may include accessories, maintenance, or repair procedures. This transaction is used to submit for...
Forum - 12/11/2017
... to the entire vehicle or select components/systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. Regardless of the transaction types and labor operations blocked, the following services may...
Forum - 02/09/2018
I have had some really helpful people at BDC and some that just make me wish I had closed the chat window and logged in again. Nine times out of ten they don't solve any issues, they just tell you how to circumvent the system to get your claim paid. I...
Forum - 02/21/2018
... paid the published time, I would choose one of the actuator assemblies and use that as the primary op code as the failed component and get manager's authorization for the additional parts. Technician gets backflagged for all except published base time...
Forum - 02/13/2018
... a complete engine and you sending them one back. I'm guessing but this is likely related to the operation code being restricted....
... or should a new job card be written to address the situation? Or, if the DMS allows, re-open the customer pay job card, change it to warranty and process based on the original job card number, date, and miles. And, finally, how should the situation...
Forum - 01/10/2019
My store policy is any add lines are documented as follows: "Added operation, *complaint*, customer approved by *method of approval*, *date and time of approved by the customer*." Management approval is required for the add line with an additional date...
Forum - 11/30/2018
... requirements other than something documented on the job card that says you used it. I created an op code for shuttle in the system and all the advisors have to do is circle one way or two way, or just type it in the story line when closing the ticke...
What Would You Do - 12/18 - 11/29/2018
... repairs were complete, the job card was closed as a ZFAT transaction with the reprogramming labor operation listed within the bulletin. Management authorization was noted for excessive parts, and OLH. Due to the expense associated with the transaction...
Forum - 04/25/2018
... original in-service date of the vehicle, against warrantable repairs to the specific electric propulsion components of the vehicle. This warranty is for the Chevrolet Volt, Spark EV, and Malibu Hybrid vehicles registered and normally operated in the...
Forum - 04/25/2018
Reference Document # 1767549 There are a couple of op codes for "logic lock" for resetting modules. That document has a decent explanation.
Forum - 04/25/2018
... single customer complaint, they should be claimed in two transactions with the corresponding labor operations applicable to the failed components. For example: customer concern of a fluid leak and technician finds that there are actually two...
Forum - 03/30/2018
... continues to increase; there may be situations where up to 0.3 of an hour is not sufficient to properly diagnose some complex issues. In light of this, diagnostic time will be moved to a straight time process where technicians can clock on and off the...
Forum - 04/26/2018
While the labor operation includes coverage code H, it is not included in the Hybrid Coverage Code table. Unfortunately, I have not been successful in turning up any other resources pertaining to the issue. May require review with GM for resolut...
Forum - 05/01/2018
Refer to bulletin 02-08-98-002: Hem Flange Rust Repair. Bulletin specific hem flange repair/labor operation for vehicles registered in the USA.
Forum - 05/01/2018
... first rejection. A pyramid repair is defined as the same or potentially similar repair (e.g. labor operations in the same repair group) on the same VIN, on the same job card....
Forum - 03/28/2018
... requests manager authorize loaner for a predetermined number of days Service manager opens empowerment portal and submits a pre-authorization request to DMA for approval Work is completed When DMA approves pre-auth request authorization is printed Job...
Reimbursing Customer for Rental Expense - 03/28/2018
... interrupeted trip/travel. The Incidental Non-Warranty Expense (0600015) seemed the most appropriate for the situation. The bulletin states "These labor operations have specific applications and any inappropriate use will result in a credit...
Forum - 03/22/2018
... analyze is 0.1 – 0.5 and is claimed in the additional labor time field with the labor operation used in the repair of the leak. Examples include: Adding dye and inspecting the vehicle with a black light to determine the source of...
Forum - 03/19/2018
... to authorization policy was removed from P&P in late 2015. Regarding Straight Time: ST labor operations must be authorized by service management, with management responsible for the reasonableness of the time requested. ...
Forum - 01/03/2018
... Essential Tools that Include Consumable Parts. These fall outside the definition of shop supplies and can be submitted for. 1.2.2.15 in P&P Shop Supplies and Waste Disposal Fees Shop supplies, materials, and waste disposal fees...
What Would You Do - 01/18 - 12/27/2017
... parameters of PIP5434: 6.6L Diesel (L5P) Engine Exchange Program. The PQC verified that the proper diagnosis was performed, established a case reference number, and made arrangements for the shipment of the exchange unit to the dealership. Once...
Forum - 12/21/2017
... codes so noted are followed by ADD statements which cover possible repair conditions, unless the operation is designated for the Straight-Time Averaging Process. Some labor code descriptions may use action words like Install, Overhaul, Reprogram, Align...
Forum - 12/18/2017
Hello! Please see Article 2.1.1 (Warranty Labor Rate Options A and C) within the Service Policies & Procedures Manual.
Forum - 12/18/2017
TSB 17-NA-170 : Hunter Road Force Balancer & PI1354E are good sources of technical info on this topic. In this case recommend submitting transaction with the tire replacement labor operation and time for the road force/balancing of...
Forum - 12/08/2017
ZSET ‐ Service event. This is an optional transaction type for internal or customer pay transactions. Customer pay actions may include accessories, maintenance, or repair procedures. This transaction is used to submit for...
Forum - 12/11/2017
... to the entire vehicle or select components/systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. Regardless of the transaction types and labor operations blocked, the following services may...
Forum - 02/09/2018
I have had some really helpful people at BDC and some that just make me wish I had closed the chat window and logged in again. Nine times out of ten they don't solve any issues, they just tell you how to circumvent the system to get your claim paid. I...
Forum - 02/21/2018
... paid the published time, I would choose one of the actuator assemblies and use that as the primary op code as the failed component and get manager's authorization for the additional parts. Technician gets backflagged for all except published base time...
Forum - 02/13/2018
... a complete engine and you sending them one back. I'm guessing but this is likely related to the operation code being restricted....
Forum - 02/14/2018
... This includes the job card number and technician ID, along with the actual date and start and stop time(s) while on premises the same day. Separate on/off time punch for applicable variable diagnostics (0.0 - 0.3 hrs) in addition...
Forum - 01/10/2022
... in service information today reveals a new pricing chart for the CPO reimbursement rates and operation codes. I don't like it as much as the other chart I have but I am using it as a foundation to update everyone. Yay! ...
Forum - 12/13/2021
... have did me 0 good. I used to think DBC would pass on clerical errors, such as removed labor ops during revision for model year inclusion, but learned the hard way they will not. The only things I really have set in a cheatbook are things such...
Forum - 01/17/2022
... provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick Basic Vehicle Data Model Year: 2017 Make: Chevrolet Model: Malibu Trim...
Forum - 01/28/2022
You would need an op code for each repair. If, repair is $1000, customer would be responsible for $500 of repair totals and GM the other $500. You would put a deductible on each repair line. Hood deductible $250 (oh however much the repairs...
Forum - 10/19/2021
... and Roadside Assistance Programs: Job Card Documentation: Record on customer-signed copy of the job card when a one-way shuttle, two-way shuttle, or rental is provided to the retail customer. Courtesy Transportation Warranty Transaction...
Forum - 11/22/2021
... or doing a WPC return I use internet explorer 11. You won't get anything else to work properly. It is on your computer it is just hidden. Hit the Windows key and start typing internet explorer. Although I have had some systems refuse to open it,...
Forum - 11/22/2021
You could do a CCND engine claim for 0.3 I think it should pay okay with some oil billed. You could also do a closest operation like a drain plug with an explanation. Don't get greedy on labor. I would probably just recommend eating it.
Forum - 06/15/2021
... Which as of today is #10-00-89-005I: Warranty Administration - Revised Wiring Repair Labor Operations and Required Additional Information - (Mar 31, 2020) Hope that's helpful too. :) ...
Forum - 06/17/2021
Well, first things first - to answer your question. To do that repair you would just use a connector kit operation code 5430880 with the correct dependency code, the connector end view for the connector replaced. It would have to have management authorization...
Forum - 06/17/2021
... PACK ASSEMBLY, REASSEMBLED TRANSMISSION, PROGRAMMED NEW SOLENOID PACK ASSEMBLY, VERIFIED PROPER FLUID LEVEL, RESET TRANSMISSION ADAPTS, TEST DROVE, OK//// LABOR OP 8465282 12.5HRS + 4.0 HRS OLH = 16.5 HRS /// CLAIM CODE: 18YN72097208" This guy alway...
Forum - 06/15/2021
... the 24 month unlimited miles parts warranty terms. If that was the case you would use the base operation for the part itself. Special coverages can be performed as long as the vehicle is inside the limits of the special coverage terms. Your advisors...
Forum - 07/31/2021
... then I have heard that 5 more followed suit. I think they are trying to do a lot with very few people. That transmission shot through because I think WPC just wanted it back and they were watching for the opcode on this model. The way I have been doing...
Forum - 09/28/2021
... an engine on anything that GM has ever made. You use the closest year available for the operation code, as Mary suggested your best bet is an '06. Technically all parts warrantys are supposed to be based on straight time, but as I said above, the...
Forum - 09/16/2021
You could use the washer pump labor op with just labor, explaing what the tech did for CCND and if it calls for a part #, type in the part description only and no part number where it shows: If no causal part number available, please enter description: * This...
Forum - 07/31/2021
... something right now that is very confusing. As they establish times they are not removing the ST opcodes so you will usually find them both. If you use the Job Aid and you get a time, that is what the system will accept. ST is also not just adding up...
Forum - 08/09/2021
While the service claim will most likely not be included within an audit review, you may elect to use it as an opportunity to coach/counsel the technician on time punch accuracy. As ewill3rd mentioned, as a general rule the technician's punch time needs...
Forum - 08/12/2021
... IF THE STORY IS NOT CONSISTENT WITH THE DOCUMENT AND THE OUT MILES THEN NO ADD. ON A SIDE NOTE, I HOPE HE'S WITHIN MILEAGE LIMITS IF HE'S DOING A WARRANTY ALIGNMENT AND I REQUIRE MANAGEMENT APPROVAL FOR ALIGNMENT OPCODES WITHOUT ADDITIONAL REPAIRS IM...
Forum - 08/17/2021
Well all I can say is that this seems to not be an issue for us anymore. The blocked programming opcode no longer requires an SPS code and my guys don't want to deal with me or get back flagged so they now do it the way I instructed them. They do SPS...
Forum - 06/01/2022
... models. Net Admin (NIA) is $1140.00. (my parts dept bills it on the invoice) It is a restricted operation code too, it has to be GM authorized so H-route it out of the gate. The battery is in and out exchange so no it should not be listed. &nb...
Forum - 06/02/2022
... the Base Time and Add Time fields of a transaction. Note: Due to current system limitations, this option is not yet available to dealers located in Illinois. At this time, Illinois dealers must continue to punch on/off all labor time paid for by GM. Straight...
Forum - 06/03/2022
... the base time is what do you do when the tech doesn't run time and it turns out that it is an ST operation? You don't know when the car is written up what the end result would be so why would you not punch in? Insanity I say. I have more issues...
Forum - 05/24/2022
... parts look it up and use the job aid to search by VIN and part number. I would use the sensor opcode with partial time based on punch. (if you can find it)...
Forum - 06/17/2022
... the performance brake package? Also, I know when we have to add fluids for any vehicle I use op code 0590052. Most times I have send it for authorization though. You'd have to submit the brakes separate from the fluid....
N202324251 - help me to understand - 06/23/2022
... upsets me more than what I am about to put here. I just want to put two statements here and get opinions from others as to what level of incompetence it takes to put these two statements in the same document. "Important: The replacement left and...
... This includes the job card number and technician ID, along with the actual date and start and stop time(s) while on premises the same day. Separate on/off time punch for applicable variable diagnostics (0.0 - 0.3 hrs) in addition...
Forum - 01/10/2022
... in service information today reveals a new pricing chart for the CPO reimbursement rates and operation codes. I don't like it as much as the other chart I have but I am using it as a foundation to update everyone. Yay! ...
Forum - 12/13/2021
... have did me 0 good. I used to think DBC would pass on clerical errors, such as removed labor ops during revision for model year inclusion, but learned the hard way they will not. The only things I really have set in a cheatbook are things such...
Forum - 01/17/2022
... provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick Basic Vehicle Data Model Year: 2017 Make: Chevrolet Model: Malibu Trim...
Forum - 01/28/2022
You would need an op code for each repair. If, repair is $1000, customer would be responsible for $500 of repair totals and GM the other $500. You would put a deductible on each repair line. Hood deductible $250 (oh however much the repairs...
Forum - 10/19/2021
... and Roadside Assistance Programs: Job Card Documentation: Record on customer-signed copy of the job card when a one-way shuttle, two-way shuttle, or rental is provided to the retail customer. Courtesy Transportation Warranty Transaction...
Forum - 11/22/2021
... or doing a WPC return I use internet explorer 11. You won't get anything else to work properly. It is on your computer it is just hidden. Hit the Windows key and start typing internet explorer. Although I have had some systems refuse to open it,...
Forum - 11/22/2021
You could do a CCND engine claim for 0.3 I think it should pay okay with some oil billed. You could also do a closest operation like a drain plug with an explanation. Don't get greedy on labor. I would probably just recommend eating it.
Forum - 06/15/2021
... Which as of today is #10-00-89-005I: Warranty Administration - Revised Wiring Repair Labor Operations and Required Additional Information - (Mar 31, 2020) Hope that's helpful too. :) ...
Forum - 06/17/2021
Well, first things first - to answer your question. To do that repair you would just use a connector kit operation code 5430880 with the correct dependency code, the connector end view for the connector replaced. It would have to have management authorization...
Forum - 06/17/2021
... PACK ASSEMBLY, REASSEMBLED TRANSMISSION, PROGRAMMED NEW SOLENOID PACK ASSEMBLY, VERIFIED PROPER FLUID LEVEL, RESET TRANSMISSION ADAPTS, TEST DROVE, OK//// LABOR OP 8465282 12.5HRS + 4.0 HRS OLH = 16.5 HRS /// CLAIM CODE: 18YN72097208" This guy alway...
Forum - 06/15/2021
... the 24 month unlimited miles parts warranty terms. If that was the case you would use the base operation for the part itself. Special coverages can be performed as long as the vehicle is inside the limits of the special coverage terms. Your advisors...
Forum - 07/31/2021
... then I have heard that 5 more followed suit. I think they are trying to do a lot with very few people. That transmission shot through because I think WPC just wanted it back and they were watching for the opcode on this model. The way I have been doing...
Forum - 09/28/2021
... an engine on anything that GM has ever made. You use the closest year available for the operation code, as Mary suggested your best bet is an '06. Technically all parts warrantys are supposed to be based on straight time, but as I said above, the...
Forum - 09/16/2021
You could use the washer pump labor op with just labor, explaing what the tech did for CCND and if it calls for a part #, type in the part description only and no part number where it shows: If no causal part number available, please enter description: * This...
Forum - 07/31/2021
... something right now that is very confusing. As they establish times they are not removing the ST opcodes so you will usually find them both. If you use the Job Aid and you get a time, that is what the system will accept. ST is also not just adding up...
Forum - 08/09/2021
While the service claim will most likely not be included within an audit review, you may elect to use it as an opportunity to coach/counsel the technician on time punch accuracy. As ewill3rd mentioned, as a general rule the technician's punch time needs...
Forum - 08/12/2021
... IF THE STORY IS NOT CONSISTENT WITH THE DOCUMENT AND THE OUT MILES THEN NO ADD. ON A SIDE NOTE, I HOPE HE'S WITHIN MILEAGE LIMITS IF HE'S DOING A WARRANTY ALIGNMENT AND I REQUIRE MANAGEMENT APPROVAL FOR ALIGNMENT OPCODES WITHOUT ADDITIONAL REPAIRS IM...
Forum - 08/17/2021
Well all I can say is that this seems to not be an issue for us anymore. The blocked programming opcode no longer requires an SPS code and my guys don't want to deal with me or get back flagged so they now do it the way I instructed them. They do SPS...
Forum - 06/01/2022
... models. Net Admin (NIA) is $1140.00. (my parts dept bills it on the invoice) It is a restricted operation code too, it has to be GM authorized so H-route it out of the gate. The battery is in and out exchange so no it should not be listed. &nb...
Forum - 06/02/2022
... the Base Time and Add Time fields of a transaction. Note: Due to current system limitations, this option is not yet available to dealers located in Illinois. At this time, Illinois dealers must continue to punch on/off all labor time paid for by GM. Straight...
Forum - 06/03/2022
... the base time is what do you do when the tech doesn't run time and it turns out that it is an ST operation? You don't know when the car is written up what the end result would be so why would you not punch in? Insanity I say. I have more issues...
Forum - 05/24/2022
... parts look it up and use the job aid to search by VIN and part number. I would use the sensor opcode with partial time based on punch. (if you can find it)...
Forum - 06/17/2022
... the performance brake package? Also, I know when we have to add fluids for any vehicle I use op code 0590052. Most times I have send it for authorization though. You'd have to submit the brakes separate from the fluid....
N202324251 - help me to understand - 06/23/2022
... upsets me more than what I am about to put here. I just want to put two statements here and get opinions from others as to what level of incompetence it takes to put these two statements in the same document. "Important: The replacement left and...
Forum - 04/14/2022
One of my computers at home already automatically launches edge when I try to open IE. I can't do parts returns in Edge either, I have to have IE working because the pop-ups don't work right on edge when I do the return. CDK is okay to work with for most...
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
JLWarranty News April 2022 pg 1, regarding early bird / night drop envelopes says that in 6.2.1 section of P&P that Customer concerns that are documented on an electronic appointment scheduling system may be printed and attached to the job card as...
Forum - 04/04/2022
... so that only applies if the vehicle comes to you with the SAC001 letter from OnStar. The only opcode I know of for charging system testing would be the one you mentioned "4041512 Battery Charging and Testing". ...
Forum - 02/18/2022
... How did you verify ownership? The recall has already been done and the advisor didn't get a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of the airbag recall with their name and address...
Forum - 02/24/2022
... $20.00 return admin fee applies on every vehicle because they all have to go back someday. I hope that gives you the clarity you needed. As Kristen mentioned this applies to the truck canister recalls. Always look at the recall instructions below...
Forum - 03/25/2022
... that they will pay up to 0.3 as punched for using the GR8 and performing diagnosis to verify the proper operation of the charging system. ...
Forum - 09/09/2020
I have this help card: GM Special Program Labor Operations Quick Reference Warranty Help Card(Updated on 9/1/2020) printed and in a binder on my desk! It has a lot of the 'hard to find' lop's in it. I am big on printing those unique circumstances...
Forum - 09/04/2020
... some of the reprogamming codes only give them the program. Is there a list of what labor ops/module has setup, program and anything else GM will require to be in compliance. Does that make sense?...
Forum - 09/29/2020
Hi pphillips! Accessory installations are typically either PDI-dealer installed-factory invoiced options submitted as a ZPDI transaction with the appropriate labor time OR as a dealer installed GM accessory installation that is submitted as a ZSET...
Forum - 11/19/2020
... by the service agent under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/Unlimited miles,...
Forum - 10/02/2020
... to 1" in length (1). Unfortunately, the damage code does not correlate with the labor operation (or damaged area) - 1420080 (front bumper lower fascia replacement). A more appropriate damaged area selection would have been (03) - bumper/cover/ext...
Forum - 06/23/2020
... to the symptom the customer brought it in for but not consequential to one another. If both opcodes are in the same group they will both need an R with management explanation. As stated if it is below your limit you should be able to self auth, otherwise,...
Forum - 05/26/2020
A new job card would be opened for the customer reimbursement referencing the original customer pay invoice. Attach a copy of the original repair order that was billed as customer pay to support the reimbursement. The reimbursement transaction would...
Forum - 07/15/2020
I have not had this happen, yet.. But not much suprises me anymore Did you try to claim the add time, or install cord only? I know you have already checked for typos With it being 2 separate labor ops, it 'should'nt' kick back like that.
WPC REQUEST - 07/17/2020
DBC CASE STARTED. NOW THAT GM IS BACK CLOSE TO FULL OPERATION I'M GETTING PARTS RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS...
Forum - 07/17/2020
How did he get the opcode, or did he have an old copy of bulletin? I have told my techs to not rely on what they 'thought' the bulletin says today, and make sure they check it every time, unless its not the first time they have done recall for the day. We...
Forum - 07/29/2020
... for that line. On the note of this bulletin, they are NOW going as a restricted labor op. *sigh*...
Forum - 05/11/2021
As cdelia and ewill3rd noted, wait for the repair. I also strongly recommend avoiding use of a CCND or an analysis labor operation in this situation.
What Would You Do - 06/21 - 05/26/2021
... approved by management for the tire replacement. The transaction was submitted with the labor operation for the lower control arm replacement and the lower control arm as the failed part. The tire was also included as well as OLH for installation. The...
Forum - 05/06/2021
Powertrain opcodes used to pull in SI if you were using the "document" search but for some reason around the first of 2021 GM removed this feature from SI. It really grinds my gears because now we are back to manually searching the powertrain table to...
Forum - 04/29/2021
... modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner uncooperative, undeliverable mail, and field action expired. The form is available in Service Forms under the General Information tab. Recommend opening...
Forum - 04/22/2021
... states it is covered under PT ( just going to say I don't like now that when you plug in the labor op and it doesnt show coverage codes right there to see if covered, but you have to go to the actual coverage code table and look) and this claim rejected...
Forum - 02/04/2021
... on the tag and any one of the dozen other things I didn't mention. My techs seem to read the opcodes only and just do that, the rest of the instructions are ignored completely. ...
Forum - 02/04/2021
Closest op should be paid based on actual punch time. If punch time goes over the base time you would need separate punches to identify and submit for other hours. If they aren't replacing a part it shouldn't be over the base time but I can see some rare...
March 2024 Recall Update - 02/26/2024
... This is a phased launch and as parts supply increases, additional VINs will be released to Open status. Special Coverage N232404470-01 Turbocharger Replacement: The bulletin has been revised to update the service procedure, parts table, and warranty...
One of my computers at home already automatically launches edge when I try to open IE. I can't do parts returns in Edge either, I have to have IE working because the pop-ups don't work right on edge when I do the return. CDK is okay to work with for most...
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
JLWarranty News April 2022 pg 1, regarding early bird / night drop envelopes says that in 6.2.1 section of P&P that Customer concerns that are documented on an electronic appointment scheduling system may be printed and attached to the job card as...
Forum - 04/04/2022
... so that only applies if the vehicle comes to you with the SAC001 letter from OnStar. The only opcode I know of for charging system testing would be the one you mentioned "4041512 Battery Charging and Testing". ...
Forum - 02/18/2022
... How did you verify ownership? The recall has already been done and the advisor didn't get a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of the airbag recall with their name and address...
Forum - 02/24/2022
... $20.00 return admin fee applies on every vehicle because they all have to go back someday. I hope that gives you the clarity you needed. As Kristen mentioned this applies to the truck canister recalls. Always look at the recall instructions below...
Forum - 03/25/2022
... that they will pay up to 0.3 as punched for using the GR8 and performing diagnosis to verify the proper operation of the charging system. ...
Forum - 09/09/2020
I have this help card: GM Special Program Labor Operations Quick Reference Warranty Help Card(Updated on 9/1/2020) printed and in a binder on my desk! It has a lot of the 'hard to find' lop's in it. I am big on printing those unique circumstances...
Forum - 09/04/2020
... some of the reprogamming codes only give them the program. Is there a list of what labor ops/module has setup, program and anything else GM will require to be in compliance. Does that make sense?...
Forum - 09/29/2020
Hi pphillips! Accessory installations are typically either PDI-dealer installed-factory invoiced options submitted as a ZPDI transaction with the appropriate labor time OR as a dealer installed GM accessory installation that is submitted as a ZSET...
Forum - 11/19/2020
... by the service agent under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/Unlimited miles,...
Forum - 10/02/2020
... to 1" in length (1). Unfortunately, the damage code does not correlate with the labor operation (or damaged area) - 1420080 (front bumper lower fascia replacement). A more appropriate damaged area selection would have been (03) - bumper/cover/ext...
Forum - 06/23/2020
... to the symptom the customer brought it in for but not consequential to one another. If both opcodes are in the same group they will both need an R with management explanation. As stated if it is below your limit you should be able to self auth, otherwise,...
Forum - 05/26/2020
A new job card would be opened for the customer reimbursement referencing the original customer pay invoice. Attach a copy of the original repair order that was billed as customer pay to support the reimbursement. The reimbursement transaction would...
Forum - 07/15/2020
I have not had this happen, yet.. But not much suprises me anymore Did you try to claim the add time, or install cord only? I know you have already checked for typos With it being 2 separate labor ops, it 'should'nt' kick back like that.
WPC REQUEST - 07/17/2020
DBC CASE STARTED. NOW THAT GM IS BACK CLOSE TO FULL OPERATION I'M GETTING PARTS RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS...
Forum - 07/17/2020
How did he get the opcode, or did he have an old copy of bulletin? I have told my techs to not rely on what they 'thought' the bulletin says today, and make sure they check it every time, unless its not the first time they have done recall for the day. We...
Forum - 07/29/2020
... for that line. On the note of this bulletin, they are NOW going as a restricted labor op. *sigh*...
Forum - 05/11/2021
As cdelia and ewill3rd noted, wait for the repair. I also strongly recommend avoiding use of a CCND or an analysis labor operation in this situation.
What Would You Do - 06/21 - 05/26/2021
... approved by management for the tire replacement. The transaction was submitted with the labor operation for the lower control arm replacement and the lower control arm as the failed part. The tire was also included as well as OLH for installation. The...
Forum - 05/06/2021
Powertrain opcodes used to pull in SI if you were using the "document" search but for some reason around the first of 2021 GM removed this feature from SI. It really grinds my gears because now we are back to manually searching the powertrain table to...
Forum - 04/29/2021
... modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner uncooperative, undeliverable mail, and field action expired. The form is available in Service Forms under the General Information tab. Recommend opening...
Forum - 04/22/2021
... states it is covered under PT ( just going to say I don't like now that when you plug in the labor op and it doesnt show coverage codes right there to see if covered, but you have to go to the actual coverage code table and look) and this claim rejected...
Forum - 02/04/2021
... on the tag and any one of the dozen other things I didn't mention. My techs seem to read the opcodes only and just do that, the rest of the instructions are ignored completely. ...
Forum - 02/04/2021
Closest op should be paid based on actual punch time. If punch time goes over the base time you would need separate punches to identify and submit for other hours. If they aren't replacing a part it shouldn't be over the base time but I can see some rare...
March 2024 Recall Update - 02/26/2024
... This is a phased launch and as parts supply increases, additional VINs will be released to Open status. Special Coverage N232404470-01 Turbocharger Replacement: The bulletin has been revised to update the service procedure, parts table, and warranty...
Bulletin 24-NA-054 - 03/23/2024
... is by design, and functions correctly. RPO UVD is a manual heated steering wheel. There are not options for automatically heated seats or heated steering wheel. This is good information to share with not only your service advisors, but also with your...
Reject of the Month - April 2024 - 03/23/2024
... prior to diagnosis: The technician identifies that the customer’s vehicle has an inoperative headlamp when pulling the vehicle into the shop. To keep the repair process moving, the technician immediately goes to the parts department to obtain...
Dealer Empowerment - 03/23/2024
... General Motors empowers dealers with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The bulletin provides guidelines to further assist dealer...
Included Maintenance - 02/26/2024
Maintenance Program reimbursement rates for specific vehicles increased effective with job cards opened on or after February 1, 2024. The program provides one included maintenance visit within the first 12 months of vehicle ownership. (The Corvette receives...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
The CAM-03 form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not used to report a change in...
What Would You Do? - 02/24 - 01/29/2024
... card was closed and submitted as a ZPTI transaction type with the engine replacement labor operation, the appropriate labor time, and parts.Due to the expense ($14,715) of the ZPTI transaction type the claim was routed for GM review.The claim rejected...
Forum - 02/02/2024
your base time, olh and parts exceed the labor op. check that your times are right, and in the right spot. service manager will have to explain and sign off on excessive parts when you get reject codes, you can research further details of...
Forum - 02/14/2024
... repair. For this VIN, a 2021 Chevrolet Tahoe, the labor time selection associated with the labor operation, would be "Base" (vs LWB or SWB) which is ST. Review the time punch and technician documentation in support of the ST request. Management is responsible...
Adding a line to a claim - 03/01/2024
... (rejected)Line #2 Recall (accepted)Line #3 Rental (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and...
Forum - 03/04/2024
Hiya Jen, How I would approach this is, did one cause the other to fail? If so the main labor op would be the one that failed causing the other to fail. The part that failed as consequential damage would be submitted as OLH, watch if there is any...
What Would You Do? - 04/24 - 03/23/2024
... first test slip was time stamped at 10:21 am and the second test slip at 12:18 pm.Since the labor operation for the battery replacement is restricted, the claim was submitted with GM Authorization for review. After reviewing, it was found that the...
Forum - 03/25/2024
... near the bottom on the right hand side and look for a link labeled "Handling Reject Codes" It will open a PDF document which is a list of the rejection codes and common resolutions. It is kind of long but chock full of information. ...
Forum - 01/04/2024
... Procedures Article 5.2 and Service Management Approvals and Transaction Authorizations - Required Operating Procedures Bulletin 23NA154. Also, click here Policy Evaluation Tool Video to check out the video from the Video Library!...
Forum - 01/12/2024
Kristen, I am hearing some issues in the field for job cards that were opened in December but the parts were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered...
What Would You Do? - 01/24 - 12/27/2023
... that the engine had been replaced about a year prior by the dealer due to low compression. A copy of the customer pay invoice was attached to the current job card supporting the part warranty claim. The technician replaced the engine and related...
What Would You Do? - 11/23 - 10/25/2023
... called and the vehicle was brought back in for part installation.At service reception, the advisor opened a new job card for installation of the part, and documented the original concern on the repair line as well as noting the previous job card information...
Forum - 12/11/2023
Yep, sometimes I get an odd "log in" screen too, but most times it's just a blank white page. My techs can't open Techline Connect or SI at times too. It's really frustrating. Joe
Forum - 09/19/2023
... several later it then will show the claim as paid or rejected. This morning I have global windows opening inside global windows, not showing job card information, If you try to go into the empowerment tools it just keeps prompting you for what account...
Forum - 10/10/2023
... Self Authorization/General Service Agent in Global Warranty Management to avoid Error 872. The proper override for this error is Authorization Code G. Job cards must contain Service Management authorization including explanation for the missing dongle...
Forum - 08/01/2023
... print... Any way I look at this it is a mess. My service manager is not happy with my $0 ZSET option so he is going to contact our GM rep. I'll let you know how that goes....
Forum - 08/03/2023
... run a full activity report and then filter your spreadsheet to show only job cards with added operation flags. Do you know how to use the "search transactions" tool in global? If not email me or text me and I'll walk you through it. I...
Forum - 07/24/2023
... is that the expedite should only be claimed if it is in "factory coverage". Meaning if the normal operation code is B2B and it is out then no or if it is powertrain and it is inside powertrain then yes. That being said, I think I have submitted a few...
Forum - 07/27/2023
The Powertrain coverage is under each labor op as Coverage code P. Just like the emissions coverages show up.
Forum - 07/24/2023
Always go into Service Information and search for "battery usage" and look for a document labeled 12V battery usage Open it and type in your vehicle model over the model column and verify the engine. Look at those settings and make sure they match your...
What Would You Do? - 08/23 - 07/25/2023
... had failed and required replacement. The module was replaced and the customer was provided a copy of the Limited Lifetime Service Guarantee (LSG) for the component.In June 2023, the vehicle was brought into the service department to address a hesitation...
... is by design, and functions correctly. RPO UVD is a manual heated steering wheel. There are not options for automatically heated seats or heated steering wheel. This is good information to share with not only your service advisors, but also with your...
Reject of the Month - April 2024 - 03/23/2024
... prior to diagnosis: The technician identifies that the customer’s vehicle has an inoperative headlamp when pulling the vehicle into the shop. To keep the repair process moving, the technician immediately goes to the parts department to obtain...
Dealer Empowerment - 03/23/2024
... General Motors empowers dealers with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The bulletin provides guidelines to further assist dealer...
Included Maintenance - 02/26/2024
Maintenance Program reimbursement rates for specific vehicles increased effective with job cards opened on or after February 1, 2024. The program provides one included maintenance visit within the first 12 months of vehicle ownership. (The Corvette receives...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
The CAM-03 form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not used to report a change in...
What Would You Do? - 02/24 - 01/29/2024
... card was closed and submitted as a ZPTI transaction type with the engine replacement labor operation, the appropriate labor time, and parts.Due to the expense ($14,715) of the ZPTI transaction type the claim was routed for GM review.The claim rejected...
Forum - 02/02/2024
your base time, olh and parts exceed the labor op. check that your times are right, and in the right spot. service manager will have to explain and sign off on excessive parts when you get reject codes, you can research further details of...
Forum - 02/14/2024
... repair. For this VIN, a 2021 Chevrolet Tahoe, the labor time selection associated with the labor operation, would be "Base" (vs LWB or SWB) which is ST. Review the time punch and technician documentation in support of the ST request. Management is responsible...
Adding a line to a claim - 03/01/2024
... (rejected)Line #2 Recall (accepted)Line #3 Rental (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and...
Forum - 03/04/2024
Hiya Jen, How I would approach this is, did one cause the other to fail? If so the main labor op would be the one that failed causing the other to fail. The part that failed as consequential damage would be submitted as OLH, watch if there is any...
What Would You Do? - 04/24 - 03/23/2024
... first test slip was time stamped at 10:21 am and the second test slip at 12:18 pm.Since the labor operation for the battery replacement is restricted, the claim was submitted with GM Authorization for review. After reviewing, it was found that the...
Forum - 03/25/2024
... near the bottom on the right hand side and look for a link labeled "Handling Reject Codes" It will open a PDF document which is a list of the rejection codes and common resolutions. It is kind of long but chock full of information. ...
Forum - 01/04/2024
... Procedures Article 5.2 and Service Management Approvals and Transaction Authorizations - Required Operating Procedures Bulletin 23NA154. Also, click here Policy Evaluation Tool Video to check out the video from the Video Library!...
Forum - 01/12/2024
Kristen, I am hearing some issues in the field for job cards that were opened in December but the parts were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered...
What Would You Do? - 01/24 - 12/27/2023
... that the engine had been replaced about a year prior by the dealer due to low compression. A copy of the customer pay invoice was attached to the current job card supporting the part warranty claim. The technician replaced the engine and related...
What Would You Do? - 11/23 - 10/25/2023
... called and the vehicle was brought back in for part installation.At service reception, the advisor opened a new job card for installation of the part, and documented the original concern on the repair line as well as noting the previous job card information...
Forum - 12/11/2023
Yep, sometimes I get an odd "log in" screen too, but most times it's just a blank white page. My techs can't open Techline Connect or SI at times too. It's really frustrating. Joe
Forum - 09/19/2023
... several later it then will show the claim as paid or rejected. This morning I have global windows opening inside global windows, not showing job card information, If you try to go into the empowerment tools it just keeps prompting you for what account...
Forum - 10/10/2023
... Self Authorization/General Service Agent in Global Warranty Management to avoid Error 872. The proper override for this error is Authorization Code G. Job cards must contain Service Management authorization including explanation for the missing dongle...
Forum - 08/01/2023
... print... Any way I look at this it is a mess. My service manager is not happy with my $0 ZSET option so he is going to contact our GM rep. I'll let you know how that goes....
Forum - 08/03/2023
... run a full activity report and then filter your spreadsheet to show only job cards with added operation flags. Do you know how to use the "search transactions" tool in global? If not email me or text me and I'll walk you through it. I...
Forum - 07/24/2023
... is that the expedite should only be claimed if it is in "factory coverage". Meaning if the normal operation code is B2B and it is out then no or if it is powertrain and it is inside powertrain then yes. That being said, I think I have submitted a few...
Forum - 07/27/2023
The Powertrain coverage is under each labor op as Coverage code P. Just like the emissions coverages show up.
Forum - 07/24/2023
Always go into Service Information and search for "battery usage" and look for a document labeled 12V battery usage Open it and type in your vehicle model over the model column and verify the engine. Look at those settings and make sure they match your...
What Would You Do? - 08/23 - 07/25/2023
... had failed and required replacement. The module was replaced and the customer was provided a copy of the Limited Lifetime Service Guarantee (LSG) for the component.In June 2023, the vehicle was brought into the service department to address a hesitation...
Forum - 06/27/2023
Seems like we just had this conversation but usually the issue is the tech did not review the proper vehicle content as outlined in the recall instructions and did not perform all of the required programming. The only thing you can do is get the vehicle...
Forum - 06/27/2023
... fix an issue with customer participation and when I resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously Hrouted and was paid by GM. When I resubmitted it this mornin...
Forum - 06/15/2023
... a couple of procedures but they missed a module. I don't have the recall number handy and off the top of my head I'm not sure which but the techs are not following the service procedures, they read the opcodes, program a few modules and back it out,...
Forum - 05/10/2023
... a bit of difference in them accepting the claim. what a dumb thing to reject a claim over in my opinion. I might look later but I don't know of anything specific that would indicate one way or the other. I didn't see anything in the parts policies and...
Forum - 05/19/2023
... CARGO AREA LAMPS (DEALER INSTALLED)) for 1.0 hrs to the PDI - Dealer Installed - Factory Invoiced Options document in Service Information. This will be visible to the technician in the near future. Thank you, GM Labor Time Team I was able to submit...
What Would You Do? - 06/23 - 05/23/2023
... vehicles ignition is in the on/run position with the engine off. Once the ignition is in the appropriate position the vehicle may be scanned. Next, confirm that the VIN on the transaction matches the VIN on the job card, if that is correct, check for...
Forum - 04/04/2023
We do a lot of those, that is actually the base warranty opcode but it just says to use it in the bulletin. My guys like to throw mufflers at them like crazy, they are only 1400 bucks so why not I guess, right? I don't think I have done a converter on...
Forum - 04/12/2023
I think I have heard it needs to be plugged within 72 hours of the RO open date. I don't think any ZPDI transaction is subject to a SAVI plug in. If the LPO comes in after delivery I would plug it just to be safe.
Forum - 04/12/2023
I would email your WSC rep and ask their position. It is not clear on those opcodes whether or not you can tack on some OLH but my gut tells me no. If I was your SM I would pay the tech internal at cost just to keep him happy for a few tenths. Trying...
Forum - 04/27/2023
... it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure for an engine replacement just to be sure you don't run into...
What Would You Do? - 12/22 - 11/21/2022
... Bolt EV brought their vehicle into the service department for repair of an issue with a “Propulsion Power is Limited” warning message on the DIC. The technician found DTC’s P0BBD and P1E00 during diagnosis. The GDS-2 data was sent...
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
... Field Action / Labor Code These recalls are being done on 2022 vehicles that have no other open field actions and no other programming events performed to them. Is anyone else having troubles with this? I keep having to submit a case with DBC and...
Forum - 12/07/2022
I found info... fuel is paid automatically to dealership’s open sales account, based on average “Fuel Costs” per area sold. Thanks for responding though =) Cheers
Forum - 12/08/2022
... have an actual gasket, they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking and identify the leak...
Forum - 12/15/2022
... this back on your DVM, if they okayed it then they should tell you how to get it paid not just drop it in your lap. If they refuse to help then I would look for a close operation to what you were trying to diagnose, what could potentially be the...
Forum - 10/06/2022
... on the job card. The picture must be attached to any submitted warranty transaction for Labor Operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement on a 2017 or newer model year vehicle equipped with RPOs: ATH or AVJ....
Forum - 09/08/2022
I am hoping somebody can help me on this one!! Medium Duty for first maintenance... Does anybody have the correct labor op along with the allowed cost? Thanks!!
What Would You Do? - 08/22 - 07/27/2022
... strut mount and the front suspension strut assembly were charged out on the claim with the labor operation for the strut, strut component, or spring. The technician included a unique on/off time punch for OLH, indicating 0.8 hrs on the flag. Service...
Forum - 07/28/2022
... of the maintenance reimbursement update for 8/1/22 has not been a smooth one for sure. I am hopeful that by Monday (8/1) the "bugs" will be worked out---fingers crossed. It does appear as though the upcoming CBG CPO Maintenance Reimbursement labor...
Forum - 07/27/2022
... the applicable warranties section of IVH I am not sure if that means you just use the regular opcode 0600723 but I think it does. I think what is throwing you off is that Canadian vehicles just use a different description for the maintenance program....
What Would You Do? - 09/22 - 08/22/2022
The owner of a 2019 GMC Sierra experienced a catastrophic transmission failure at 28,966 miles. The vehicle was towed to the closest dealership for repair.Once in the shop the technician attempted a test drive, the vehicle would not move in forward or...
Forum - 08/01/2022
As I said I sent "feedback" on this document and I just got a reply. It does appear they botched the opcodes for CBG CPO services. Again, I am not sure they will be happy about posting my replies here but this is what they sent me. Please take this into...
Forum - 06/29/2022
... is insanity because it will just lead to missed time punches for OLH and Straight Time operations if you actually adopt this procedure....
Forum - 07/11/2022
DC Metro with a body shop and EV certified. We also have what I kindly refer to as a "challenge" when it comes to open repair orders. My SM came to me with the DMA's emails, and I almost laughed out loud. She gave us a short list of things to work...
Forum - 07/07/2022
Okay so now here is another situation I've run in to with the 95/5 issue. We have a claim that was opened on 05/23/2022. It had a recall on it and the rest was customer pay. The recall was done on 5/23 but the rest of the repairs were done in July due...
Seems like we just had this conversation but usually the issue is the tech did not review the proper vehicle content as outlined in the recall instructions and did not perform all of the required programming. The only thing you can do is get the vehicle...
Forum - 06/27/2023
... fix an issue with customer participation and when I resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously Hrouted and was paid by GM. When I resubmitted it this mornin...
Forum - 06/15/2023
... a couple of procedures but they missed a module. I don't have the recall number handy and off the top of my head I'm not sure which but the techs are not following the service procedures, they read the opcodes, program a few modules and back it out,...
Forum - 05/10/2023
... a bit of difference in them accepting the claim. what a dumb thing to reject a claim over in my opinion. I might look later but I don't know of anything specific that would indicate one way or the other. I didn't see anything in the parts policies and...
Forum - 05/19/2023
... CARGO AREA LAMPS (DEALER INSTALLED)) for 1.0 hrs to the PDI - Dealer Installed - Factory Invoiced Options document in Service Information. This will be visible to the technician in the near future. Thank you, GM Labor Time Team I was able to submit...
What Would You Do? - 06/23 - 05/23/2023
... vehicles ignition is in the on/run position with the engine off. Once the ignition is in the appropriate position the vehicle may be scanned. Next, confirm that the VIN on the transaction matches the VIN on the job card, if that is correct, check for...
Forum - 04/04/2023
We do a lot of those, that is actually the base warranty opcode but it just says to use it in the bulletin. My guys like to throw mufflers at them like crazy, they are only 1400 bucks so why not I guess, right? I don't think I have done a converter on...
Forum - 04/12/2023
I think I have heard it needs to be plugged within 72 hours of the RO open date. I don't think any ZPDI transaction is subject to a SAVI plug in. If the LPO comes in after delivery I would plug it just to be safe.
Forum - 04/12/2023
I would email your WSC rep and ask their position. It is not clear on those opcodes whether or not you can tack on some OLH but my gut tells me no. If I was your SM I would pay the tech internal at cost just to keep him happy for a few tenths. Trying...
Forum - 04/27/2023
... it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure for an engine replacement just to be sure you don't run into...
What Would You Do? - 12/22 - 11/21/2022
... Bolt EV brought their vehicle into the service department for repair of an issue with a “Propulsion Power is Limited” warning message on the DIC. The technician found DTC’s P0BBD and P1E00 during diagnosis. The GDS-2 data was sent...
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
... Field Action / Labor Code These recalls are being done on 2022 vehicles that have no other open field actions and no other programming events performed to them. Is anyone else having troubles with this? I keep having to submit a case with DBC and...
Forum - 12/07/2022
I found info... fuel is paid automatically to dealership’s open sales account, based on average “Fuel Costs” per area sold. Thanks for responding though =) Cheers
Forum - 12/08/2022
... have an actual gasket, they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking and identify the leak...
Forum - 12/15/2022
... this back on your DVM, if they okayed it then they should tell you how to get it paid not just drop it in your lap. If they refuse to help then I would look for a close operation to what you were trying to diagnose, what could potentially be the...
Forum - 10/06/2022
... on the job card. The picture must be attached to any submitted warranty transaction for Labor Operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement on a 2017 or newer model year vehicle equipped with RPOs: ATH or AVJ....
Forum - 09/08/2022
I am hoping somebody can help me on this one!! Medium Duty for first maintenance... Does anybody have the correct labor op along with the allowed cost? Thanks!!
What Would You Do? - 08/22 - 07/27/2022
... strut mount and the front suspension strut assembly were charged out on the claim with the labor operation for the strut, strut component, or spring. The technician included a unique on/off time punch for OLH, indicating 0.8 hrs on the flag. Service...
Forum - 07/28/2022
... of the maintenance reimbursement update for 8/1/22 has not been a smooth one for sure. I am hopeful that by Monday (8/1) the "bugs" will be worked out---fingers crossed. It does appear as though the upcoming CBG CPO Maintenance Reimbursement labor...
Forum - 07/27/2022
... the applicable warranties section of IVH I am not sure if that means you just use the regular opcode 0600723 but I think it does. I think what is throwing you off is that Canadian vehicles just use a different description for the maintenance program....
What Would You Do? - 09/22 - 08/22/2022
The owner of a 2019 GMC Sierra experienced a catastrophic transmission failure at 28,966 miles. The vehicle was towed to the closest dealership for repair.Once in the shop the technician attempted a test drive, the vehicle would not move in forward or...
Forum - 08/01/2022
As I said I sent "feedback" on this document and I just got a reply. It does appear they botched the opcodes for CBG CPO services. Again, I am not sure they will be happy about posting my replies here but this is what they sent me. Please take this into...
Forum - 06/29/2022
... is insanity because it will just lead to missed time punches for OLH and Straight Time operations if you actually adopt this procedure....
Forum - 07/11/2022
DC Metro with a body shop and EV certified. We also have what I kindly refer to as a "challenge" when it comes to open repair orders. My SM came to me with the DMA's emails, and I almost laughed out loud. She gave us a short list of things to work...
Forum - 07/07/2022
Okay so now here is another situation I've run in to with the 95/5 issue. We have a claim that was opened on 05/23/2022. It had a recall on it and the rest was customer pay. The recall was done on 5/23 but the rest of the repairs were done in July due...
Forum - 07/19/2022
... history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base time in your base time field and process it for payment. I don't know if you will have any issues on the...
CCND on In stock Vehicles - 03/12/2023
... SET, "If you experience this concern, andeverything on the data line looks correct and there are nopark assist issues, please ignore these DTC's and continuewith diagnosis of the customer complaint following diagnosisin SI. Note: Please do not attempt...
Forum - 03/08/2023
... anything like add line authorization, other hours, excessive parts, parts warranty etc. If the proper authorizations are not present I tag them and return them to the service lane to be rectified I will perform small tasks to help like printing...
What Would You Do? - 04/23 - 03/23/2023
... then vacuum recharge. Also had to flush the system before repair. The advisor attached a copy of the previous job card to the current job card and closed the repair.The repairing dealership did not have the compressor in stock at time of repair,...
Forum - 04/21/2023
... Lines Detaching from Crimp — Canada and Alaska Only Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement...
Forum - 01/11/2023
... decided after reading what you wrote ewill3rd to use the mode vavle actuator as closest op to... especially with how the customer's complaint read on the repair order. ...
Forum - 01/16/2023
I think it depends on the year/make/model... I just plugged in 2021 1500 4wd and this is what the op says (doc id 5564064) LABOR CODE: 4041510 Note: Claims must include the complete 15 character (17 with hyphens) test code for Midtronics GR8, or...
When to do separate claims? - 01/20/2023
... when a claim should actually be submitted as two separate lines?I know when you've got 2 separate LOP's say for each side you should claim each separately if one did not cause the other to fail. We would keep them together if same LOP used for each. In...
Forum - 01/20/2023
... the claim then pay you the new amount. However, GM counts both payments towards expense for that operation code group. That being said if your expense totals are high in a group and you make lots of adjustments you get hit double plus what you are a...
Forum - 02/27/2023
... windshield replacement being the cause of failure and the fix. Personally I would use a different operation code like a body joint reseal 0560032, then explain to access the trouble area the windshield had to be removed. Any time you remove a windshield...
Excessive sublet....(Water leak) - 02/02/2023
... we use since our tech who did them retired. That being said he for some reason knows labor ops, times, and bulletins. I think, and dont quote me on this, but I think he used to work for GM. That being said bulletin # 18-NA-383 shows to use...
Forum - 02/03/2023
... yesterday and it seems GM totally jacked up ESC handling admin fees by adding several exhange opcodes to the S1 sublet list. Maybe I should start a new topic but I ran into this yesterday on an IPC replacement rejecting for my Admin of $45 as it clearly...
Forum - 02/03/2023
The only thing you can do is communicate with your body shop and tell them that you are constrained on warranty claims. I find it is easier to control if you find out what they need to do, then work it all up for warranty pricing based on the opcode and...
Forum - 02/07/2023
... then they tell us to circumvent the system to submit certain things and this and that in direct opposition to the rules that they give us, when it suits THEM....
Forum - 02/10/2023
... are you using? You just code the transaction ZPTC, make sure your labor field is zero, find your opcode, put the part number in your parts section and when your DMS prompts you just enter the original invoice date and invoice number. You do not need...
Re: CROSS-LINE WARRANTY - 09/18/2008
... The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line veh., but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. [/quote] I haven't...
MOE TEST ON GM TRAINING - 09/09/2008
... AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING SYSTEM (ROS) C) WORLDWIDE DEALER SIMULATOR (WDS) D) COMPUTER-AIDED DEALERSHIP ANALYSIS TOOL (CADAT) IF ANYONE COULD HELP. I THINK IT IS B, BUT NOT...
Re: CROSS-LINE WARRANTY - 09/18/2008
... The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line veh., but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
... AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING SYSTEM (ROS) C) WORLDWIDE DEALER SIMULATOR (WDS) D) COMPUTER-AIDED DEALERSHIP ANALYSIS TOOL (CADAT) IF ANYONE COULD HELP. I THINK IT IS B, BUT NOT...
Re: HOURS - 08/29/2008
[quote] Radley Chevrolet Gals: We are open Monday - Friday 5:00am - 9:00pm. Saturdays 8:00am - 2:00pm. We have 3 different shifts during the week. 1st: 5:00am - 2:00pm (2 advisors, 2 teams), 2nd: 7:30am - 4:30pm (1 advisor, 1 team) , 3rd shift is 2:00pm...
LEFT QUARTER PANEL - 08/28/2008
I HAVE A T-CLAIM (UGH !!) FOR THE REPAIR OF 2-DENTS IN THE LEFT QUARTER PANEL ON A 2009 MALIBU I AM NOT SEEING A LABOR OP ???? SUGGESTIONS !!
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... is trained and has done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
Interesting topic.... I would bet it is common practice for dealerships to claim the entire amount in the LTG, BUT... based on training from J&L, documentation MUST back up the claim. So, based on that, I would agree with Rhonda that she should only...
Re: cant think.....argh - 08/25/2008
I think I'd put the second labor op with it's part on a second line, B auth and not H route. Although, they are a related repair and could go on the same line with a P for excess parts, and H route. I'm so afraid of what my AVM will do, that I avoid...
Re: 09 Traverse PDI Adds - 10/03/2008
See document # G_0000012187: GM Accessories VPO/LPO Programs: Reimbursement for dealer labor. The following option codes & reimbursement amounts are listed for the Traverse: VBS Two Way Advanced Remote $98.00 VQM Chrome Assist Steps $70.00 VQQ Black...
... history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base time in your base time field and process it for payment. I don't know if you will have any issues on the...
CCND on In stock Vehicles - 03/12/2023
... SET, "If you experience this concern, andeverything on the data line looks correct and there are nopark assist issues, please ignore these DTC's and continuewith diagnosis of the customer complaint following diagnosisin SI. Note: Please do not attempt...
Forum - 03/08/2023
... anything like add line authorization, other hours, excessive parts, parts warranty etc. If the proper authorizations are not present I tag them and return them to the service lane to be rectified I will perform small tasks to help like printing...
What Would You Do? - 04/23 - 03/23/2023
... then vacuum recharge. Also had to flush the system before repair. The advisor attached a copy of the previous job card to the current job card and closed the repair.The repairing dealership did not have the compressor in stock at time of repair,...
Forum - 04/21/2023
... Lines Detaching from Crimp — Canada and Alaska Only Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement...
Forum - 01/11/2023
... decided after reading what you wrote ewill3rd to use the mode vavle actuator as closest op to... especially with how the customer's complaint read on the repair order. ...
Forum - 01/16/2023
I think it depends on the year/make/model... I just plugged in 2021 1500 4wd and this is what the op says (doc id 5564064) LABOR CODE: 4041510 Note: Claims must include the complete 15 character (17 with hyphens) test code for Midtronics GR8, or...
When to do separate claims? - 01/20/2023
... when a claim should actually be submitted as two separate lines?I know when you've got 2 separate LOP's say for each side you should claim each separately if one did not cause the other to fail. We would keep them together if same LOP used for each. In...
Forum - 01/20/2023
... the claim then pay you the new amount. However, GM counts both payments towards expense for that operation code group. That being said if your expense totals are high in a group and you make lots of adjustments you get hit double plus what you are a...
Forum - 02/27/2023
... windshield replacement being the cause of failure and the fix. Personally I would use a different operation code like a body joint reseal 0560032, then explain to access the trouble area the windshield had to be removed. Any time you remove a windshield...
Excessive sublet....(Water leak) - 02/02/2023
... we use since our tech who did them retired. That being said he for some reason knows labor ops, times, and bulletins. I think, and dont quote me on this, but I think he used to work for GM. That being said bulletin # 18-NA-383 shows to use...
Forum - 02/03/2023
... yesterday and it seems GM totally jacked up ESC handling admin fees by adding several exhange opcodes to the S1 sublet list. Maybe I should start a new topic but I ran into this yesterday on an IPC replacement rejecting for my Admin of $45 as it clearly...
Forum - 02/03/2023
The only thing you can do is communicate with your body shop and tell them that you are constrained on warranty claims. I find it is easier to control if you find out what they need to do, then work it all up for warranty pricing based on the opcode and...
Forum - 02/07/2023
... then they tell us to circumvent the system to submit certain things and this and that in direct opposition to the rules that they give us, when it suits THEM....
Forum - 02/10/2023
... are you using? You just code the transaction ZPTC, make sure your labor field is zero, find your opcode, put the part number in your parts section and when your DMS prompts you just enter the original invoice date and invoice number. You do not need...
Re: CROSS-LINE WARRANTY - 09/18/2008
... The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line veh., but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. [/quote] I haven't...
MOE TEST ON GM TRAINING - 09/09/2008
... AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING SYSTEM (ROS) C) WORLDWIDE DEALER SIMULATOR (WDS) D) COMPUTER-AIDED DEALERSHIP ANALYSIS TOOL (CADAT) IF ANYONE COULD HELP. I THINK IT IS B, BUT NOT...
Re: CROSS-LINE WARRANTY - 09/18/2008
... The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line veh., but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
... AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING SYSTEM (ROS) C) WORLDWIDE DEALER SIMULATOR (WDS) D) COMPUTER-AIDED DEALERSHIP ANALYSIS TOOL (CADAT) IF ANYONE COULD HELP. I THINK IT IS B, BUT NOT...
Re: HOURS - 08/29/2008
[quote] Radley Chevrolet Gals: We are open Monday - Friday 5:00am - 9:00pm. Saturdays 8:00am - 2:00pm. We have 3 different shifts during the week. 1st: 5:00am - 2:00pm (2 advisors, 2 teams), 2nd: 7:30am - 4:30pm (1 advisor, 1 team) , 3rd shift is 2:00pm...
LEFT QUARTER PANEL - 08/28/2008
I HAVE A T-CLAIM (UGH !!) FOR THE REPAIR OF 2-DENTS IN THE LEFT QUARTER PANEL ON A 2009 MALIBU I AM NOT SEEING A LABOR OP ???? SUGGESTIONS !!
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... is trained and has done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
Interesting topic.... I would bet it is common practice for dealerships to claim the entire amount in the LTG, BUT... based on training from J&L, documentation MUST back up the claim. So, based on that, I would agree with Rhonda that she should only...
Re: cant think.....argh - 08/25/2008
I think I'd put the second labor op with it's part on a second line, B auth and not H route. Although, they are a related repair and could go on the same line with a P for excess parts, and H route. I'm so afraid of what my AVM will do, that I avoid...
Re: 09 Traverse PDI Adds - 10/03/2008
See document # G_0000012187: GM Accessories VPO/LPO Programs: Reimbursement for dealer labor. The following option codes & reimbursement amounts are listed for the Traverse: VBS Two Way Advanced Remote $98.00 VQM Chrome Assist Steps $70.00 VQQ Black...
Re: HYBRID-TRANS AUX PUMP - 10/01/2008
This should be what you're after: Pump Assembly, Secondary Fluid - Replace OPERATION NUMBER: K6541 LABOR TIME: 1.0 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 --- This...
Re: Rental Cars - 10/20/2008
... and Procedures along with Service Bulletin 07-00-89-037. END OF MESSAGE GM SERVICE AND PARTS OPERATIONS ...
Memorable Customers - 11/11/2008
... one of my very first jobs was cashier. I was working at a Buick Dealership in Houston, Texas. We opened promptly at 7 A.M. and never closed our doors until the last customer retrieved their car that was in service. We had an elderly gentleman that would...
LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/10/2008
2007 IMPALA - VIN#2G1WT58K079325678 REPLACED "BOTH" LF BODY SIDE MLDG & LR BODY SIDE MLDG THE ONLY OP I SEE IS (A5223 ONE OR ALL .7) HOW WOULD I SUBMIT TO CLEAR SUBLET BILL FOR BOTH MLDGS
Re: Warranty Compliance - 11/26/2008
... of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays .4 to repair 0.0-0.3 for diag 0.0-0.3 to setup/reprogram.tech would nave to have punch for repair.one for diag and one for setup/reprogram.we...
Re: Warranty Compliance - 12/02/2008
... and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. [/quote] In Policies & Procedures 1.6.2.13 - Other Labor Hours (OLH) it specifically states there must...
Re: Warranty Compliance - 12/02/2008
... for our region. She told me to have the guys keep the time punches separate for each labor op and the flag times as well. That way you can keep true track of what actual time they are spending on a specific complaint. All my guys include their tech...
Re: Exterior Roof Panel - 06/09/2008
Roof Lift Off Panel Replacement OPERATION NUMBER: B2298 LABOR TIME: 0.4 To Color/Clear Coat ADD: 0.9 PAINT CODE: GH To Transfer Headliner ADD: 0.3
Re: Tire Claim - 07/14/2008
... installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands. Different types of tires will experience different rates of wear, resulting from all...
Re: California Seletc Component Coverage - 07/08/2008
... VT and the District of Columbia with California Emissions for the 2000 MY. You look up the Labor op and if it is followed by Coverage Code: Emmission E1 it is a coverad labor op. This one does not appear to be. ...
Re: Case Add - 06/25/2008
... part is definitely correct. Add credit only works if there is an existing line with that labor op, same time/mileage R.O.# etc, and something was left off the line. As for the adding a new line, I think theoretically it should work, but I'm not positive-never...
Re: rejected claim type b - 06/18/2008
Have you looked at: "Module, Control (Power Sliding Door) - Replace OPERATION NUMBER: N4872 Right LABOR TIME: 0.7 Left LABOR TIME: 0.7 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Rewards for helping in the forum - 07/03/2008
... the members that make these forums useful. Once you post in the warranty forum, members have the opportunity to rate your post as helpful. Each rating has a value of one point. Your points will accumulate on the leader board. The more "helpful" posts...
Re: AUTHORIZATIONS - 07/31/2008
... the vehicles, assuming there is warranty coverage. They don't even check to see if there are open recalls. All of it would make sense from a business perspective, but hey.... I'm "just" the warranty "clerk". LOL! All the techs know (after a year)...
Re: Tire Claim - 07/30/2008
... paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!! [/quote] Ok, tire claim paid, now I go back in, use claim type D and use E0432? Not E2020 for...
What Would You Do? 07/08 - 07/25/2008
... have the repairs performed, reference the original repair order on a new repair order. Attach a copy of the original repair order to the new repair order to support diagnostics. Pay the technician diagnostic time, charge out the dye that was used on...
Re: A new one for me.... - 07/31/2008
Emblem And/Or Nameplate - One - Replace OPERATION NUMBER: B7010 LABOR TIME: 0.2 To Replace Each Additional ADD: 0.1
Claim Lost in the Black Hole???? - 08/12/2008
... any clues why this claim isn't going through? I made sure that I was using a zero (I use the drop down menu on WINS) as a claim type, opcode, complaint code, failcode, part number, tech time, tech number and dollar amounts are all correct. What am...
RR FLOOR LOAD PANEL ASSY - 04/08/2008
LOOKING FOR OP CODE FOR... 2005 EQUINOX - VIN#2CNDL13F256191574 REPLACED PT#15902198 - PT GRP#12.975 (NOT IN J&L LISTING) THANKS FOR ANY ASSISTANCE
What Would You Do? 03/08 - 03/14/2008
... and retrained the sensors. How would you claim the repair? 1. Use the tire pressure sensor labor operation with "00" and pay the technician for actual punch time. Submit the claim to Chrysler for payment. OR... 2. Charge the customer a repair fee for...
Rules Have Reasons - 03/31/2008
... man who required a wheel chair to get around. He asked if he could pull his vehicle into the shop and go up on the lift with it, because it was too difficult for him to get out of his vehicle. Our shop policy is no customers in the shop, much less...
Re: BATTERY (CONFUSION) - 05/23/2008
Use the battery replacement labor op which gives up to 0.3 for diag for the charging/testing. Any over that would need to be OLH. Make sure your tech has the midtronics code on the ro and use the first 5 digits as your failure code, and that the battery...
Re: TAILGATE PULL STRAP - 05/23/2008
Try: Handle, Tailgate Inside - Replace OPERATION NUMBER: B5900 LABOR TIME: 0.3 I think this has worked before.
Forum - 05/08/2008
... the bulletin under "Warranty Sys. Documentation" it states: "When using any one of the brake labor operations (including brake pad replacements) listed in this bulletin (except for H9709 -- Brake Burnish), the Lateral Run Out (LRO) measurement) ..MUST...
GMPP CLAIM-CALIBRATED ACTUATOR - 05/20/2008
... AIR MIX DOOR OUT OF RANGE, PERFORMED MOTOR CALIBRATION TO CORRECT CONDITION **** UNABLE TO LOCATE OP CODE FOR REPAIR // WOULD THIS CALIBRATION BE COVERED UNDER GMPP ??...
This should be what you're after: Pump Assembly, Secondary Fluid - Replace OPERATION NUMBER: K6541 LABOR TIME: 1.0 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 --- This...
Re: Rental Cars - 10/20/2008
... and Procedures along with Service Bulletin 07-00-89-037. END OF MESSAGE GM SERVICE AND PARTS OPERATIONS ...
Memorable Customers - 11/11/2008
... one of my very first jobs was cashier. I was working at a Buick Dealership in Houston, Texas. We opened promptly at 7 A.M. and never closed our doors until the last customer retrieved their car that was in service. We had an elderly gentleman that would...
LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/10/2008
2007 IMPALA - VIN#2G1WT58K079325678 REPLACED "BOTH" LF BODY SIDE MLDG & LR BODY SIDE MLDG THE ONLY OP I SEE IS (A5223 ONE OR ALL .7) HOW WOULD I SUBMIT TO CLEAR SUBLET BILL FOR BOTH MLDGS
Re: Warranty Compliance - 11/26/2008
... of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays .4 to repair 0.0-0.3 for diag 0.0-0.3 to setup/reprogram.tech would nave to have punch for repair.one for diag and one for setup/reprogram.we...
Re: Warranty Compliance - 12/02/2008
... and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. [/quote] In Policies & Procedures 1.6.2.13 - Other Labor Hours (OLH) it specifically states there must...
Re: Warranty Compliance - 12/02/2008
... for our region. She told me to have the guys keep the time punches separate for each labor op and the flag times as well. That way you can keep true track of what actual time they are spending on a specific complaint. All my guys include their tech...
Re: Exterior Roof Panel - 06/09/2008
Roof Lift Off Panel Replacement OPERATION NUMBER: B2298 LABOR TIME: 0.4 To Color/Clear Coat ADD: 0.9 PAINT CODE: GH To Transfer Headliner ADD: 0.3
Re: Tire Claim - 07/14/2008
... installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands. Different types of tires will experience different rates of wear, resulting from all...
Re: California Seletc Component Coverage - 07/08/2008
... VT and the District of Columbia with California Emissions for the 2000 MY. You look up the Labor op and if it is followed by Coverage Code: Emmission E1 it is a coverad labor op. This one does not appear to be. ...
Re: Case Add - 06/25/2008
... part is definitely correct. Add credit only works if there is an existing line with that labor op, same time/mileage R.O.# etc, and something was left off the line. As for the adding a new line, I think theoretically it should work, but I'm not positive-never...
Re: rejected claim type b - 06/18/2008
Have you looked at: "Module, Control (Power Sliding Door) - Replace OPERATION NUMBER: N4872 Right LABOR TIME: 0.7 Left LABOR TIME: 0.7 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Rewards for helping in the forum - 07/03/2008
... the members that make these forums useful. Once you post in the warranty forum, members have the opportunity to rate your post as helpful. Each rating has a value of one point. Your points will accumulate on the leader board. The more "helpful" posts...
Re: AUTHORIZATIONS - 07/31/2008
... the vehicles, assuming there is warranty coverage. They don't even check to see if there are open recalls. All of it would make sense from a business perspective, but hey.... I'm "just" the warranty "clerk". LOL! All the techs know (after a year)...
Re: Tire Claim - 07/30/2008
... paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!! [/quote] Ok, tire claim paid, now I go back in, use claim type D and use E0432? Not E2020 for...
What Would You Do? 07/08 - 07/25/2008
... have the repairs performed, reference the original repair order on a new repair order. Attach a copy of the original repair order to the new repair order to support diagnostics. Pay the technician diagnostic time, charge out the dye that was used on...
Re: A new one for me.... - 07/31/2008
Emblem And/Or Nameplate - One - Replace OPERATION NUMBER: B7010 LABOR TIME: 0.2 To Replace Each Additional ADD: 0.1
Claim Lost in the Black Hole???? - 08/12/2008
... any clues why this claim isn't going through? I made sure that I was using a zero (I use the drop down menu on WINS) as a claim type, opcode, complaint code, failcode, part number, tech time, tech number and dollar amounts are all correct. What am...
RR FLOOR LOAD PANEL ASSY - 04/08/2008
LOOKING FOR OP CODE FOR... 2005 EQUINOX - VIN#2CNDL13F256191574 REPLACED PT#15902198 - PT GRP#12.975 (NOT IN J&L LISTING) THANKS FOR ANY ASSISTANCE
What Would You Do? 03/08 - 03/14/2008
... and retrained the sensors. How would you claim the repair? 1. Use the tire pressure sensor labor operation with "00" and pay the technician for actual punch time. Submit the claim to Chrysler for payment. OR... 2. Charge the customer a repair fee for...
Rules Have Reasons - 03/31/2008
... man who required a wheel chair to get around. He asked if he could pull his vehicle into the shop and go up on the lift with it, because it was too difficult for him to get out of his vehicle. Our shop policy is no customers in the shop, much less...
Re: BATTERY (CONFUSION) - 05/23/2008
Use the battery replacement labor op which gives up to 0.3 for diag for the charging/testing. Any over that would need to be OLH. Make sure your tech has the midtronics code on the ro and use the first 5 digits as your failure code, and that the battery...
Re: TAILGATE PULL STRAP - 05/23/2008
Try: Handle, Tailgate Inside - Replace OPERATION NUMBER: B5900 LABOR TIME: 0.3 I think this has worked before.
Forum - 05/08/2008
... the bulletin under "Warranty Sys. Documentation" it states: "When using any one of the brake labor operations (including brake pad replacements) listed in this bulletin (except for H9709 -- Brake Burnish), the Lateral Run Out (LRO) measurement) ..MUST...
GMPP CLAIM-CALIBRATED ACTUATOR - 05/20/2008
... AIR MIX DOOR OUT OF RANGE, PERFORMED MOTOR CALIBRATION TO CORRECT CONDITION **** UNABLE TO LOCATE OP CODE FOR REPAIR // WOULD THIS CALIBRATION BE COVERED UNDER GMPP ??...
Re: Gremlins - 05/20/2008
[quote] GMNL02008: Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live! [/quote] Drat... It does seem to be working on all the computers that I try here in the building... Could you...
What Would You Do? 05/08 - 05/16/2008
... up a repair order, refund the customer's money and submit for the repair using the starter labor operation at N/C and the owner reimbursement in special services for the amount of the repair. OR... There should be no refund to the customer. Owner reimbursement...
Question - 05/02/2008
... on national back order. There was a price difference for all 8 injectors of $452.72. I filed lab op Z5000 with total in net items, H routed to DVM. She rejected the claim. With all my other DVMs all I had to do was give reason for overage and the...
Re: 50/50 SPLIT - 01/30/2008
... equal out in the end. R&R screen 7010, 7, 20, etc. Oh, assuming that the Warranty side is still open, just fill in the blanks with the 50 percent amount. Submit and again the balance should be right after GM pays their half. Brian ...
Re: SPECIAL POLICYS - 02/27/2008
... or within the 12/12 parts warranty. Claims should be submitted using the Special Coverage Labor Operation" --GM P&P 1.4.1a I can't remember for sure but you may have to H-route. Any one else remember? ...
ONSTAR BACK-UP BATTERY - 01/14/2008
I HAVE A 2007-IMPALA -- VIN#2G1WD58C379116036 NEEDED TO REPLACE THE "ONSTAR - BACKUP BATTERY" PT#88861186 GRP#2.330 (NOT IN J&L GUIDE) ANY IDEAS ON A LABOR OP FOR THIS ???
Notice: January 2008 Warranty Newsletter - 01/22/2008
... hundreds of repair orders from dealerships across the country. In this column we will highlight a popular topic of concern we noticed recurring while administering dealer's claims. Top Rejected Labor Operations - In this column we will provide you with...
Forum - 09/19/2007
... is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. The...
Forum - 09/19/2007
... a poor job of describing the noises so the tech had to put more effort into finding the noise and hopefully correcting it? Unfortunately I would have to say that he can't get paid for his time because no repair was made, but I would also question why...
Forum - 09/19/2007
S1 -- Sublet Administrative Allowance 0.2 of an hour applies to this labor operation. (Sublet Administrative allowance can only be submitted in conjunction with a sublet repair receipt). S2 -- Sublet Administrative Allowance applies and an additional...
Technician Accounting of Labor Time - 01/24/2024
... reimbursement using time from a third-party time guide. In these cases, the dealer must submit a copy of the applicable published time from the third-party time guide a copy of the job card, and a copy of the technician time ticket with the warranty...
drunk Corvette owner - 11/19/2007
One rainy Sunday, I was writing service and had a customer come in with a citation for his horn in-op. He asked if we would check it out, repair the problem so that he could report to the authorities that he had indeed taken care of the issue. We brought...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
A repair order will stay open if a tech has diagnosed it and flagged some DG time on the RO. If a part was ordered and the tech flagged no DG time the RO gets closed. How can your parts dept bill something out before they even have it in hand? We order...
DVD PLAYER - 11/28/2007
I'm a tad bit confused this am. I am trying to submit a claim with a DVD player assembly. I cant find a labor op to get this submitted. Any ideas? I would greatly appreciate any help possible! Thanks, Keri
DVD Player - 11/28/2007
From GM LTG: Video Cassette/DVD player - Replace OPERATION NUMBER: R5520 LABOR TIME: 0.5 (2008 GMC Acadia) Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. Add 0.0-0.3.
GMPP deduct override - 11/30/2007
... is normally over overridden if the customer has already paid the deduct on the same repair labor op or area of the car in a close amount of time. I think overriding a deduct in this can may fall into the grey area. What do you J&L people think?...
Sublet Repairs - 01/24/2024
... as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion of those warranty repairs. Sublet repair reimbursement is limited to...
Warranty Briefs: Wiring Harness Routing Diagrams - 02/10/2022
... claims. For instance, when submitting a transaction for wire-to-wire repair, you'll see a labor operation dependency field pop up. In that field, you must enter the document ID and the coordinates from the diagram. For further detail on wiring repair...
WPC Parts Return program - 03/09/2022
... the cost of the part that is charged back it's the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center is to...
Missed Revenue - Administrative Allowance - 08/28/2018
... and Fluid Leak Analyze. Find training videos for these and other Missed Warranty Revenue topics in the Training Video Library. This video covers Administrative Allowance. Administrative Allowances are paid on certain claims Warranty Parts Center Returns,...
Transportation Transactions: Inspections - 03/21/2022
... signature at time of delivery use either ePOD or paper receipt to record damages, not both. Paper copies of the ePOD receipt can be accessed and printed by logging on to the carrier's website or will be forwarded to the established dealer email. If a...
Warranty Briefs: Attaching a Document - 10/26/2022
Just before submitting a claim in GWM, there's an opportunity to attach a file. But what needs to be attached? What can be attached? With the recent restructure of Dealer Empowerment levels it is a good time to recap the document attachment process in...
Diesel Exhaust Fluid - 08/15/2017
... trucks built after 2010. During new vehicle prep, the vehicle's fluid levels are checked and topped off as necessary. A PDI transaction is generated and submitted with labor operation 0590052 for the quantity of fluids added. Labor operation 0590062...
General Comments - 10/10/2017
... with a signature, date, time, and explanation Approving the use of a Concern Not Duplicated Labor Operation Approving customer reimbursements Approving Straight Time repairs These warranty repair situations all require service management involvement...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... coverage and benefits that continue after the new vehicle warranty expires. Customers have the option of choosing the coverage that best suits their needs either Silver or Platinum, as well as the deductible and contract term. If a covered mechanical...
[quote] GMNL02008: Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live! [/quote] Drat... It does seem to be working on all the computers that I try here in the building... Could you...
What Would You Do? 05/08 - 05/16/2008
... up a repair order, refund the customer's money and submit for the repair using the starter labor operation at N/C and the owner reimbursement in special services for the amount of the repair. OR... There should be no refund to the customer. Owner reimbursement...
Question - 05/02/2008
... on national back order. There was a price difference for all 8 injectors of $452.72. I filed lab op Z5000 with total in net items, H routed to DVM. She rejected the claim. With all my other DVMs all I had to do was give reason for overage and the...
Re: 50/50 SPLIT - 01/30/2008
... equal out in the end. R&R screen 7010, 7, 20, etc. Oh, assuming that the Warranty side is still open, just fill in the blanks with the 50 percent amount. Submit and again the balance should be right after GM pays their half. Brian ...
Re: SPECIAL POLICYS - 02/27/2008
... or within the 12/12 parts warranty. Claims should be submitted using the Special Coverage Labor Operation" --GM P&P 1.4.1a I can't remember for sure but you may have to H-route. Any one else remember? ...
ONSTAR BACK-UP BATTERY - 01/14/2008
I HAVE A 2007-IMPALA -- VIN#2G1WD58C379116036 NEEDED TO REPLACE THE "ONSTAR - BACKUP BATTERY" PT#88861186 GRP#2.330 (NOT IN J&L GUIDE) ANY IDEAS ON A LABOR OP FOR THIS ???
Notice: January 2008 Warranty Newsletter - 01/22/2008
... hundreds of repair orders from dealerships across the country. In this column we will highlight a popular topic of concern we noticed recurring while administering dealer's claims. Top Rejected Labor Operations - In this column we will provide you with...
Forum - 09/19/2007
... is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. The...
Forum - 09/19/2007
... a poor job of describing the noises so the tech had to put more effort into finding the noise and hopefully correcting it? Unfortunately I would have to say that he can't get paid for his time because no repair was made, but I would also question why...
Forum - 09/19/2007
S1 -- Sublet Administrative Allowance 0.2 of an hour applies to this labor operation. (Sublet Administrative allowance can only be submitted in conjunction with a sublet repair receipt). S2 -- Sublet Administrative Allowance applies and an additional...
Technician Accounting of Labor Time - 01/24/2024
... reimbursement using time from a third-party time guide. In these cases, the dealer must submit a copy of the applicable published time from the third-party time guide a copy of the job card, and a copy of the technician time ticket with the warranty...
drunk Corvette owner - 11/19/2007
One rainy Sunday, I was writing service and had a customer come in with a citation for his horn in-op. He asked if we would check it out, repair the problem so that he could report to the authorities that he had indeed taken care of the issue. We brought...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
A repair order will stay open if a tech has diagnosed it and flagged some DG time on the RO. If a part was ordered and the tech flagged no DG time the RO gets closed. How can your parts dept bill something out before they even have it in hand? We order...
DVD PLAYER - 11/28/2007
I'm a tad bit confused this am. I am trying to submit a claim with a DVD player assembly. I cant find a labor op to get this submitted. Any ideas? I would greatly appreciate any help possible! Thanks, Keri
DVD Player - 11/28/2007
From GM LTG: Video Cassette/DVD player - Replace OPERATION NUMBER: R5520 LABOR TIME: 0.5 (2008 GMC Acadia) Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. Add 0.0-0.3.
GMPP deduct override - 11/30/2007
... is normally over overridden if the customer has already paid the deduct on the same repair labor op or area of the car in a close amount of time. I think overriding a deduct in this can may fall into the grey area. What do you J&L people think?...
Sublet Repairs - 01/24/2024
... as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion of those warranty repairs. Sublet repair reimbursement is limited to...
Warranty Briefs: Wiring Harness Routing Diagrams - 02/10/2022
... claims. For instance, when submitting a transaction for wire-to-wire repair, you'll see a labor operation dependency field pop up. In that field, you must enter the document ID and the coordinates from the diagram. For further detail on wiring repair...
WPC Parts Return program - 03/09/2022
... the cost of the part that is charged back it's the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center is to...
Missed Revenue - Administrative Allowance - 08/28/2018
... and Fluid Leak Analyze. Find training videos for these and other Missed Warranty Revenue topics in the Training Video Library. This video covers Administrative Allowance. Administrative Allowances are paid on certain claims Warranty Parts Center Returns,...
Transportation Transactions: Inspections - 03/21/2022
... signature at time of delivery use either ePOD or paper receipt to record damages, not both. Paper copies of the ePOD receipt can be accessed and printed by logging on to the carrier's website or will be forwarded to the established dealer email. If a...
Warranty Briefs: Attaching a Document - 10/26/2022
Just before submitting a claim in GWM, there's an opportunity to attach a file. But what needs to be attached? What can be attached? With the recent restructure of Dealer Empowerment levels it is a good time to recap the document attachment process in...
Diesel Exhaust Fluid - 08/15/2017
... trucks built after 2010. During new vehicle prep, the vehicle's fluid levels are checked and topped off as necessary. A PDI transaction is generated and submitted with labor operation 0590052 for the quantity of fluids added. Labor operation 0590062...
General Comments - 10/10/2017
... with a signature, date, time, and explanation Approving the use of a Concern Not Duplicated Labor Operation Approving customer reimbursements Approving Straight Time repairs These warranty repair situations all require service management involvement...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... coverage and benefits that continue after the new vehicle warranty expires. Customers have the option of choosing the coverage that best suits their needs either Silver or Platinum, as well as the deductible and contract term. If a covered mechanical...
Warranty Resource Center - 04/29/2022
... the main Resource Center page, Select the Programs and Claims Submission tile then the Labor Operation Selection Tools Document link to find those helpful job aids and many more. Looking for the appropriate reimbursement for a Chevrolet Scheduled Maintenance...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... rotation, Multi Point Vehicle Inspection Maintenance is submitted as a ZREG transaction with labor operations 0600213. There are a few key points to keep in mind Service Agents must use genuine GM parts and fluids. The program includes two maintenance...
Service Management Approvals and Authorizations - 09/02/2022
... 2 hours, Policy adjustments, customer reimbursements up to $ Vehicle payments up to $1,000 (labor operation 0600005), and Incidental expenses up to $500 (labor operation 0600015). Authorization required prior to first transaction submission or at the...
Warranty Briefs: Creating an Add On Report - 10/18/2023
... warranty transactions to highlight any possible compliance concerns. While repairs with an added operation are not singled out in the Service Agent Analysis Summary Report (aka SASR) or within the Analyze Warranty tab there is a means of identifying...
Customer Concern Not Duplicated - 09/19/2007
Just wondered how many dealerships actually use the Customer Concern Not Duplicated labor op's. I was at our area Warranty Administrators Club meeting and some of the other admin's. mentioned that they rarely if ever use them because it can flag a CSI...
Forum - 09/19/2007
... nothing stating what might be wrong, and therefore could be any number of customer concern labor ops, I'll 0 it out and not submit it. I may not also if I feel it may come back again with the problems, as submitting it will, in my small experience, cause...
Forum - 09/19/2007
... to resolve customer concerns for unlimited time and mileage. GM states that the process is NOT an open checkbook. When goodwill is offered it must be to those customers that are loyal, deserving and appreciative. GM is keeping a close watch on the usage...
Service Management Approvals - 09/19/2007
We are on a "paperless" repair order system. We print a shop copy that is signed electronically by the customer and the printed copy is given to them. We also print out a final customer invoice after repairs are completed. At this time we are adding a...
Forum - 09/19/2007
... those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on...
Forum - 09/19/2007
We claim 1 qt of Optikleen washer fluid on every PDI. Part number is 1051515 and right now I am submitting it for 4.75 and it pays fine. Remember to use claim type I, complaint code MG and fail code 99. I am not sure on how far back you can go. I just...
Forum - 09/19/2007
PDI fluid adds may be claimed with labor operation Z6999 with the quantity used in net. The technician documentation must support the fluid add on the repair order, including the the fluid added and the quantity. If this has not been submitted for in...
Call to DBC - 07/30/2009
... on finding a particular reason why one of my claims rejected. I checked the VIN, mileage, VIS, opcode, complaint code, failcode, part numbers... you name it. I couldn't figure it out. So, I called and spoke to a very nice foreign woman (srong accent)...
Re: WINS VERSUS DCS - 07/20/2009
... do use WINS for resubmissions as I find it easier to navigate and since Reynolds won't let you "re-open" a claim to correct it, so you would have to manually type everything through DCS anyway. Hope this helps! Welcome to the wonderful, wacky wo...
Beep… Beep… Beep - 07/23/2009
I pulled my little car into the service drive to have a burnt out tail light replaced. The advisor opened an RO and I requested the tech who usually works on my car. That evening I found my car parked nose in along the parts building, across from the...
Re: Body Side Molding replace - 09/03/2009
... etc. I never 'B' auth anything until it rejects except of course for the exact same labor op being re-used. It's surprising the things you think you need it for that you really don't !...
Re: Thank you J&L! - 09/04/2009
... am just waiting to get approval from the presenter before sending the invitations. While I had hoped to hear from him by end of day today, it appears as though it may not be until Tuesday of next week. Mid Michigan Warranty Club Members: Let me know...
GMPP question-repair overlap - 08/19/2009
We have a 2006 Torrent in for overheating. Both cylinder head gaskets are blown, & the thermostat is open. When using the VIN (2CKDL63F366056115) in the LTG, J0507 doesn't show up; both right & left sides are separate (J0500, J0501). I know that there...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis. [/quote] So until an actual repair is made no dye...
Re: GM Certified coverage - 08/18/2009
... pads, >>tires, etc.)" I'd tend to consider a battery a standard wear and tear item. Any other opinions?? ...
Billing Clarification - 06/25/2009
Please note that your June open parts statement will reflect May and June's billing for the Warranty Administration Program. Be assured you are not being billed twice for one month. Thank you.
Re: OLD RECALL #07217 - 06/19/2009
... no charge." Additionally, the recall states to "submit courtesy transportation using normal labor operations for courtesy transportation as indicated in the P&P Manual for vehicles within the New Vehicle Limited Warranty. The amount identified in the...
Re: G-8 CASTER ARM - 04/13/2009
Arm Assembly, Front Control - Lower - Right - Replace OPERATION NUMBER: E3530 LABOR TIME: 0.4 Add OLH to perform alignment.
Injection pump special policy, T5550 - 04/08/2009
Been rejected for "Labor Op does not apply to vehicle (LD). I've researched everything I can think of; base time 3.2 hrs., with A/C - .9, Diag 2.0. = 6.1 hrs. Any thoughts??
Re: BRAKES AND ROTORS - 05/08/2009
... reject for replacing front rotors on a 2006 Buick Terraza with 47076 miles. The reject says Labor Op requires wholesale authorization. Any idea why? Also, during researching the reject I reviewed the brake policy 00-05-22-002L & noticed this statement: "This...
Re: Help!! - 12/31/2008
found an archived message..hopes this helps Subject: Tire Pressure Monitor (TPM) Sensor Replacements -------------------------------------------------------------------------------- Frequently, Tire Pressure Monitoring Sensors are returned through the...
... the main Resource Center page, Select the Programs and Claims Submission tile then the Labor Operation Selection Tools Document link to find those helpful job aids and many more. Looking for the appropriate reimbursement for a Chevrolet Scheduled Maintenance...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... rotation, Multi Point Vehicle Inspection Maintenance is submitted as a ZREG transaction with labor operations 0600213. There are a few key points to keep in mind Service Agents must use genuine GM parts and fluids. The program includes two maintenance...
Service Management Approvals and Authorizations - 09/02/2022
... 2 hours, Policy adjustments, customer reimbursements up to $ Vehicle payments up to $1,000 (labor operation 0600005), and Incidental expenses up to $500 (labor operation 0600015). Authorization required prior to first transaction submission or at the...
Warranty Briefs: Creating an Add On Report - 10/18/2023
... warranty transactions to highlight any possible compliance concerns. While repairs with an added operation are not singled out in the Service Agent Analysis Summary Report (aka SASR) or within the Analyze Warranty tab there is a means of identifying...
Customer Concern Not Duplicated - 09/19/2007
Just wondered how many dealerships actually use the Customer Concern Not Duplicated labor op's. I was at our area Warranty Administrators Club meeting and some of the other admin's. mentioned that they rarely if ever use them because it can flag a CSI...
Forum - 09/19/2007
... nothing stating what might be wrong, and therefore could be any number of customer concern labor ops, I'll 0 it out and not submit it. I may not also if I feel it may come back again with the problems, as submitting it will, in my small experience, cause...
Forum - 09/19/2007
... to resolve customer concerns for unlimited time and mileage. GM states that the process is NOT an open checkbook. When goodwill is offered it must be to those customers that are loyal, deserving and appreciative. GM is keeping a close watch on the usage...
Service Management Approvals - 09/19/2007
We are on a "paperless" repair order system. We print a shop copy that is signed electronically by the customer and the printed copy is given to them. We also print out a final customer invoice after repairs are completed. At this time we are adding a...
Forum - 09/19/2007
... those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on...
Forum - 09/19/2007
We claim 1 qt of Optikleen washer fluid on every PDI. Part number is 1051515 and right now I am submitting it for 4.75 and it pays fine. Remember to use claim type I, complaint code MG and fail code 99. I am not sure on how far back you can go. I just...
Forum - 09/19/2007
PDI fluid adds may be claimed with labor operation Z6999 with the quantity used in net. The technician documentation must support the fluid add on the repair order, including the the fluid added and the quantity. If this has not been submitted for in...
Call to DBC - 07/30/2009
... on finding a particular reason why one of my claims rejected. I checked the VIN, mileage, VIS, opcode, complaint code, failcode, part numbers... you name it. I couldn't figure it out. So, I called and spoke to a very nice foreign woman (srong accent)...
Re: WINS VERSUS DCS - 07/20/2009
... do use WINS for resubmissions as I find it easier to navigate and since Reynolds won't let you "re-open" a claim to correct it, so you would have to manually type everything through DCS anyway. Hope this helps! Welcome to the wonderful, wacky wo...
Beep… Beep… Beep - 07/23/2009
I pulled my little car into the service drive to have a burnt out tail light replaced. The advisor opened an RO and I requested the tech who usually works on my car. That evening I found my car parked nose in along the parts building, across from the...
Re: Body Side Molding replace - 09/03/2009
... etc. I never 'B' auth anything until it rejects except of course for the exact same labor op being re-used. It's surprising the things you think you need it for that you really don't !...
Re: Thank you J&L! - 09/04/2009
... am just waiting to get approval from the presenter before sending the invitations. While I had hoped to hear from him by end of day today, it appears as though it may not be until Tuesday of next week. Mid Michigan Warranty Club Members: Let me know...
GMPP question-repair overlap - 08/19/2009
We have a 2006 Torrent in for overheating. Both cylinder head gaskets are blown, & the thermostat is open. When using the VIN (2CKDL63F366056115) in the LTG, J0507 doesn't show up; both right & left sides are separate (J0500, J0501). I know that there...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis. [/quote] So until an actual repair is made no dye...
Re: GM Certified coverage - 08/18/2009
... pads, >>tires, etc.)" I'd tend to consider a battery a standard wear and tear item. Any other opinions?? ...
Billing Clarification - 06/25/2009
Please note that your June open parts statement will reflect May and June's billing for the Warranty Administration Program. Be assured you are not being billed twice for one month. Thank you.
Re: OLD RECALL #07217 - 06/19/2009
... no charge." Additionally, the recall states to "submit courtesy transportation using normal labor operations for courtesy transportation as indicated in the P&P Manual for vehicles within the New Vehicle Limited Warranty. The amount identified in the...
Re: G-8 CASTER ARM - 04/13/2009
Arm Assembly, Front Control - Lower - Right - Replace OPERATION NUMBER: E3530 LABOR TIME: 0.4 Add OLH to perform alignment.
Injection pump special policy, T5550 - 04/08/2009
Been rejected for "Labor Op does not apply to vehicle (LD). I've researched everything I can think of; base time 3.2 hrs., with A/C - .9, Diag 2.0. = 6.1 hrs. Any thoughts??
Re: BRAKES AND ROTORS - 05/08/2009
... reject for replacing front rotors on a 2006 Buick Terraza with 47076 miles. The reject says Labor Op requires wholesale authorization. Any idea why? Also, during researching the reject I reviewed the brake policy 00-05-22-002L & noticed this statement: "This...
Re: Help!! - 12/31/2008
found an archived message..hopes this helps Subject: Tire Pressure Monitor (TPM) Sensor Replacements -------------------------------------------------------------------------------- Frequently, Tire Pressure Monitoring Sensors are returned through the...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
... these warranty so I can track them. I make sure to make a special note to myself to check the open parts account. Then the office manager takes them off the warranty schedule as they get paid. BTW, I do NOT put a claim in for them....
Little Tiggers - 12/09/2008
... lives 25 miles north of us out in the country. Her vehicle had been parked in a barn on her property. The Service Engine Soon light came on, and Onstar contacted her to bring the vehicle to the dealership for service. She made the appointment and drove...
Re: Warranty Admin. job description - 12/04/2008
... also have a sexist jerk in the mix as well. If he gives you too much flack, I'd go to your fixed ops manager, or your owner and explain. I'm lucky, I don't work for the service manager or the service dept, I work for the comptroller/business manager....
Re: Diesel Coverage Clarification - 01/07/2009
... Codes Tables--Introduction Also has the indicator when you look up the labor op. Wish they'd do that for powertrain too, would save looking it up 2 different places!...
Re: pts warranty - 01/28/2009
... wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem! LOL, you posted this in July when I asked the very same question! I KNEW I read about i...
A Reported Abduction - 01/23/2009
... wrecker driver to ride in the trunk. They were going down the road and the wrecker driver kept opening and closing the trunk. The car traveling behind them saw this and called 911, saying someone was being abducted in the trunk of a car. The police...
Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
[quote] Becky: To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. Becky [/quote] Also, make sure that the punch time supports what you claim. For instance, tech punches .3 for diag then clocks...
A Damsel In Distress - 02/06/2009
... in Normal, IL., halfway between Chicago and St. Louis. Everyone at our dealership watches for opportunities to go the extra mile for our customers. Our assistant service manager, Jon Staats, deserves an award for extraordinary customer service. A customer...
Updated Brake Warranty Procedures - 03/27/2009
... the warranty system failure code section. The bulletin information below and the base brake labor operations have been updated accordingly. Due to this change it is more important than ever to properly maintain your brake lathe (per the Brake Lathe Calibration...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
... [/quote] What about repairs that were initiated prior to this message? We have an RO that was opened 3/13 and the bulletin update is 3/20. ...
Re: Updated Brake Warranty Procedures - 03/27/2009
#00-05-22-002L***REPAIR ORDER REQUIRED DOCUMENTATION Important: When using any one of the brake labor operations listed in this bulletin (except for H9709 -- Brake Burnish), the following two rotor measurements (1. Original Rotor Thickness, 2. Refinished...
Re: Cylinder head gasket replacement - 03/12/2009
... VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine the opcode will show up? [/quote] Note: I was going through my rejects & have a 2006 G6 that we did the exact same repair. My service mgr came up with a time...
Re: Same RO, 2 repair attempts - 03/04/2009
... they should be closed immediately. Lemon law is by # of repair attempts as well as # of days in shop. # of days in shop is calculated by the date the RO was opened to the date the RO is closed. Doesn't matter if the car is gone from the shop after...
Re: PDI-ADVANCED 2-WAY REMOTE START - 03/10/2009
... Status field *Click the Search button The message link will be displayed. Select the message to open it to read or print....
Re: More Global Warranty questions - 02/03/2010
... input daily, you will get paid daily (usually the next business day). Payment will come into your open parts account. Our accounting department requires a copy of the transaction summary so they can match up payments with the RO. We copy them to our...
Re: TRANSPORTATION DAMAGE - 02/10/2010
The Warranty Operations Manual was last issued with the monthly edition of the newsletter in March 2009. Look for an updated 2010 version in the next few months! Kristen/jlwarranty
Re: GW QUESTION cause/complaint codes - 01/18/2010
... we received, GWM users are to submit the Pontiac Maintenance Certificate as follows: Labor operation Code: Z2236 ZSSP Transaction type. Submit as a miscellaneous net item amount & enter the VIN on the warranty claim. Claims for model year vehicles...
Re: PDI Debit - 01/04/2010
Z7000 IS THE PDI LABOR OP, ON MESSAGE G_0000044578 ON CM 061-063 PDI 'S WERE PAID OVER BY 0.2 SUBMITTED, NOV. 27 09 - 12-4-09. ON TODAY'S CREDIT MEMO THEY DEBITED THE DIFFERANCE BACK ON MY OVER PAID PDI'S. I HAD ABOUT 19 PDI'S SHOWING THE DEBIT BACK...
Global Training Video Now Available - 01/19/2010
... you are aware of the significant changes that will dramatically affect your service department operations and ultimately your profitability. Watch it here: Global Warranty Management Changes Please post any comments you may have regarding the video,...
Re: GOODWILL - 09/28/2009
... coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty. Anyone have any thoughts on this?...
Re: GLOBAL WARRANTY!! - 11/18/2009
... LOF FOR GMPP SMART CARE CLAIM. WHAT WOULD BE THE CLAIM CODE I WOULD USE??? ALSO WHEN IT SAYS LABOR OP CODE VALUE IS INVALID??? IT DIDN'T REJECT ITS JUST UNACCEPTED??? I GUESS EVERYONE THAT HAS SWITCHED OVER WILL HAVE TO HELP EACHOTHER OUT. IT IS JUST...
GMPP - CLEANING THROTTLE BODY - 11/25/2009
... LEARN SET & REPROGRAMMED THE ECM THIS IS A GMPP CLAIM -- WILL THEY COVER T/B CLEANING, NO LABOR OP TO USE ??...
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... get for regular warranty towing. Most of the time you don't need to Claim Type B the towing labor op line, unless it's an older vehicle, or high mileage. ...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Re: GM Transportation claims - 12/23/2009
... be referring to repair order 24604? Damage to right front door...are you submitting the claim with operation A1230 with all associated labor and damage code 12042? All time in regular hours (inadvertently noted to place in OLH on the Warranty Assistance...
... these warranty so I can track them. I make sure to make a special note to myself to check the open parts account. Then the office manager takes them off the warranty schedule as they get paid. BTW, I do NOT put a claim in for them....
Little Tiggers - 12/09/2008
... lives 25 miles north of us out in the country. Her vehicle had been parked in a barn on her property. The Service Engine Soon light came on, and Onstar contacted her to bring the vehicle to the dealership for service. She made the appointment and drove...
Re: Warranty Admin. job description - 12/04/2008
... also have a sexist jerk in the mix as well. If he gives you too much flack, I'd go to your fixed ops manager, or your owner and explain. I'm lucky, I don't work for the service manager or the service dept, I work for the comptroller/business manager....
Re: Diesel Coverage Clarification - 01/07/2009
... Codes Tables--Introduction Also has the indicator when you look up the labor op. Wish they'd do that for powertrain too, would save looking it up 2 different places!...
Re: pts warranty - 01/28/2009
... wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem! LOL, you posted this in July when I asked the very same question! I KNEW I read about i...
A Reported Abduction - 01/23/2009
... wrecker driver to ride in the trunk. They were going down the road and the wrecker driver kept opening and closing the trunk. The car traveling behind them saw this and called 911, saying someone was being abducted in the trunk of a car. The police...
Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
[quote] Becky: To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. Becky [/quote] Also, make sure that the punch time supports what you claim. For instance, tech punches .3 for diag then clocks...
A Damsel In Distress - 02/06/2009
... in Normal, IL., halfway between Chicago and St. Louis. Everyone at our dealership watches for opportunities to go the extra mile for our customers. Our assistant service manager, Jon Staats, deserves an award for extraordinary customer service. A customer...
Updated Brake Warranty Procedures - 03/27/2009
... the warranty system failure code section. The bulletin information below and the base brake labor operations have been updated accordingly. Due to this change it is more important than ever to properly maintain your brake lathe (per the Brake Lathe Calibration...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
... [/quote] What about repairs that were initiated prior to this message? We have an RO that was opened 3/13 and the bulletin update is 3/20. ...
Re: Updated Brake Warranty Procedures - 03/27/2009
#00-05-22-002L***REPAIR ORDER REQUIRED DOCUMENTATION Important: When using any one of the brake labor operations listed in this bulletin (except for H9709 -- Brake Burnish), the following two rotor measurements (1. Original Rotor Thickness, 2. Refinished...
Re: Cylinder head gasket replacement - 03/12/2009
... VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine the opcode will show up? [/quote] Note: I was going through my rejects & have a 2006 G6 that we did the exact same repair. My service mgr came up with a time...
Re: Same RO, 2 repair attempts - 03/04/2009
... they should be closed immediately. Lemon law is by # of repair attempts as well as # of days in shop. # of days in shop is calculated by the date the RO was opened to the date the RO is closed. Doesn't matter if the car is gone from the shop after...
Re: PDI-ADVANCED 2-WAY REMOTE START - 03/10/2009
... Status field *Click the Search button The message link will be displayed. Select the message to open it to read or print....
Re: More Global Warranty questions - 02/03/2010
... input daily, you will get paid daily (usually the next business day). Payment will come into your open parts account. Our accounting department requires a copy of the transaction summary so they can match up payments with the RO. We copy them to our...
Re: TRANSPORTATION DAMAGE - 02/10/2010
The Warranty Operations Manual was last issued with the monthly edition of the newsletter in March 2009. Look for an updated 2010 version in the next few months! Kristen/jlwarranty
Re: GW QUESTION cause/complaint codes - 01/18/2010
... we received, GWM users are to submit the Pontiac Maintenance Certificate as follows: Labor operation Code: Z2236 ZSSP Transaction type. Submit as a miscellaneous net item amount & enter the VIN on the warranty claim. Claims for model year vehicles...
Re: PDI Debit - 01/04/2010
Z7000 IS THE PDI LABOR OP, ON MESSAGE G_0000044578 ON CM 061-063 PDI 'S WERE PAID OVER BY 0.2 SUBMITTED, NOV. 27 09 - 12-4-09. ON TODAY'S CREDIT MEMO THEY DEBITED THE DIFFERANCE BACK ON MY OVER PAID PDI'S. I HAD ABOUT 19 PDI'S SHOWING THE DEBIT BACK...
Global Training Video Now Available - 01/19/2010
... you are aware of the significant changes that will dramatically affect your service department operations and ultimately your profitability. Watch it here: Global Warranty Management Changes Please post any comments you may have regarding the video,...
Re: GOODWILL - 09/28/2009
... coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty. Anyone have any thoughts on this?...
Re: GLOBAL WARRANTY!! - 11/18/2009
... LOF FOR GMPP SMART CARE CLAIM. WHAT WOULD BE THE CLAIM CODE I WOULD USE??? ALSO WHEN IT SAYS LABOR OP CODE VALUE IS INVALID??? IT DIDN'T REJECT ITS JUST UNACCEPTED??? I GUESS EVERYONE THAT HAS SWITCHED OVER WILL HAVE TO HELP EACHOTHER OUT. IT IS JUST...
GMPP - CLEANING THROTTLE BODY - 11/25/2009
... LEARN SET & REPROGRAMMED THE ECM THIS IS A GMPP CLAIM -- WILL THEY COVER T/B CLEANING, NO LABOR OP TO USE ??...
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... get for regular warranty towing. Most of the time you don't need to Claim Type B the towing labor op line, unless it's an older vehicle, or high mileage. ...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Re: GM Transportation claims - 12/23/2009
... be referring to repair order 24604? Damage to right front door...are you submitting the claim with operation A1230 with all associated labor and damage code 12042? All time in regular hours (inadvertently noted to place in OLH on the Warranty Assistance...
Re: Service Calls - 12/23/2009
... 37, "Dealers can perform their own roadside assistance and receive reimbersement using the labor op; Towing; Z8011 Lockout Service; Z8012 Emergency Fuel Service; Z8013 Jump Start Service; Z8014 Flat Tire; Z8015. I've used these over and over. Merr...
Re: recall for the heated wiper fluid - 06/09/2010
... However, all new vehicles currently in dealer/retailer inventory will be re-invoiced with appropriate dealer credit for the elimination of this feature. According to the GM message released yesterday afternoon, the affected vehicles will have the history...
Invalid Technician GMIN - 06/07/2010
... I keep getting the error "Invalid Technician GMIN". I contacted DBC and there is a "case" opened. It is now going on week 3 of this case being unresolved, and the person who I spoke with calls me each Friday to let me know they are still trying to figure...
Re: Help with SATURN car care maitenance plan - 05/12/2010
... LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER & BOTH AIR FILTERS AS NEEDED (THIS LABOR OP DOES NOT INCLUDE TIRE ROTATION). HOPE THIS HELPS. ...
LTG SUBSECTION ???? - 07/15/2010
I HAVE A 2009 EXPRESS PASS VAN (1GAHG35K491178021) I PULLED UP "BY VIN" LABOR OP K7040 FOR PT#17803871 T/CV REM --- THE CLAIM REJECTED FOR "VEH NOT COMPATIBLE WITH LABOR CODE K7040 (LTG SUBSECTION) --- WHERE IS THE LTG SUBSECTION
Endgate molding - 2009 Silverado - 08/28/2010
searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help"
Dye test - 07/09/2010
I know this has probably been asked We are working on 2008 Chevrolet Impala, customer complains of coolant leak, we can not find a leak, installed dye and customer to drive. Is there an op for the dye test? Thanks for any help!
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
I haven't had the chance to do it yet, but at home, I open a new file in "My Pictures" give it a name, then in the upper left, "Get doc from camera or scanner. I then name the document and preview it before the scan, then it goes to the file I had created...
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
... bring it back? Just wondering why if they can update the LTG monthly it still shows up for some ops....
Re: Goodwill on Special Policy 07187C - 04/07/2010
... then H-route it with comments that FOM approved it. I'm guessing they have excluded that labor op from goodwill since the Special Policy states the cutoff is 80,000 miles....
Re: REYNOLDS USERS! - 04/08/2010
... TO THE JOB CARD IN RO CLOSE OUT (3651) AND ACCESS THE PL=PARTS/LABOR SCREEN. SELECT THE LINE LABOR OP/?/?? AND ENTER ? TO ACCESS THE LABOR TIME GUIDE. SEARCH ANY WAY YOU LIKE TO GET BACK TO THE LOP CODE YOU SELECTED EARLIER. LOOK AT THE LHRS AND OHRS...
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
Rhonda, my computer is acting up this morning and won't pull your question back up, so I hope this gets to you. For PDI reimbursement for use labor op Z6998, the time for the work done goes in additional time, not base time and transaction type is ZPDI....
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... the procedure to do an add credit to the original labor line since Global will not allow the Z ops for rental on it's own-it's a net item category. If you look at G_0000050657 (Global Warranty Clarification Bulletin #2) it gives the procedure for debiting/adding...
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
... claiming the adm time and core charge on its lines. If this was all submitted under the same labor op i would think it should pay. However if you submitted one line (transaction) for the pump and another for the injectors then you should be claiming...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
... been some confusion regarding the submission of transactions that include Part Expediting. Labor Operations Z5000 and Z5001 have been eliminated in the new GWM system. When entering a part that was obtained from another local dealer, to resolve an issue...
Re: Volt: sequence update not calibrated - 12/20/2011
[quote] GMNL09526: Not a clue.... any asst welcome Volt: delay charge "inop" / lights come on to indicate charge working, immediate charge works ok. cust states was working fine until another deler performed #11137 reprogram multiple modules..... after...
Re: PONTIAC G6 - CALIBRATION - 12/20/2011
... didn't apply, I think I would probably use the Steering Wheel Torque Input Sensor as the nearest opcode....
Re: STEERING COLUMN NOISE - 12/02/2011
I think I've used the lower steering column bearing as a closest to labor op in the past. Will probably need to reduce the time though. E7620 Steering Shaft Lower Bearing Replacement Effective Date: Dec 1, 2011 LABOR CODE: E7620 Base LABOR TIME: 0....
Re: Tire pressure sensor clarification - 10/26/2011
I use this (unless it is simply a low tire psi due to weather or similar): E0716 Diagnostic System Check - Tire Pressure Monitoring Effective Date: Oct 1, 2011 OPERATION NUMBER: E0716 LABOR TIME: 0.3
OIL FILTER CAP SEAL "O-RING" REPLACEMENT - 11/15/2011
Looking for a labor op for PT#55353326 / oil filter cap seal "o-ring" for a 2010 Chev Aveo .... closest I can find is J0950 / oil filter or J0960 / oil filter adapter ????? Thanks ahead for any suggestions ??
Service Call - 11/21/2011
... used to submit the warranty before I started working here. He claims that GM has/had an opcode that allows for a "service call". Example- Customer calls to say vehicle won't start. Sent tech to customer residence & he checks the battery, no problem...
Re: Service Call - 11/21/2011
You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE ...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. [/quote] Roadside is actually for the term of powertrain coverage also. P&P Art. 1.1.1.1: Roadside...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
... rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm) [/quote] That might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what you are supposed to. I'm surprised it won't let you correct the first reject...
... 37, "Dealers can perform their own roadside assistance and receive reimbersement using the labor op; Towing; Z8011 Lockout Service; Z8012 Emergency Fuel Service; Z8013 Jump Start Service; Z8014 Flat Tire; Z8015. I've used these over and over. Merr...
Re: recall for the heated wiper fluid - 06/09/2010
... However, all new vehicles currently in dealer/retailer inventory will be re-invoiced with appropriate dealer credit for the elimination of this feature. According to the GM message released yesterday afternoon, the affected vehicles will have the history...
Invalid Technician GMIN - 06/07/2010
... I keep getting the error "Invalid Technician GMIN". I contacted DBC and there is a "case" opened. It is now going on week 3 of this case being unresolved, and the person who I spoke with calls me each Friday to let me know they are still trying to figure...
Re: Help with SATURN car care maitenance plan - 05/12/2010
... LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER & BOTH AIR FILTERS AS NEEDED (THIS LABOR OP DOES NOT INCLUDE TIRE ROTATION). HOPE THIS HELPS. ...
LTG SUBSECTION ???? - 07/15/2010
I HAVE A 2009 EXPRESS PASS VAN (1GAHG35K491178021) I PULLED UP "BY VIN" LABOR OP K7040 FOR PT#17803871 T/CV REM --- THE CLAIM REJECTED FOR "VEH NOT COMPATIBLE WITH LABOR CODE K7040 (LTG SUBSECTION) --- WHERE IS THE LTG SUBSECTION
Endgate molding - 2009 Silverado - 08/28/2010
searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help"
Dye test - 07/09/2010
I know this has probably been asked We are working on 2008 Chevrolet Impala, customer complains of coolant leak, we can not find a leak, installed dye and customer to drive. Is there an op for the dye test? Thanks for any help!
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
I haven't had the chance to do it yet, but at home, I open a new file in "My Pictures" give it a name, then in the upper left, "Get doc from camera or scanner. I then name the document and preview it before the scan, then it goes to the file I had created...
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
... bring it back? Just wondering why if they can update the LTG monthly it still shows up for some ops....
Re: Goodwill on Special Policy 07187C - 04/07/2010
... then H-route it with comments that FOM approved it. I'm guessing they have excluded that labor op from goodwill since the Special Policy states the cutoff is 80,000 miles....
Re: REYNOLDS USERS! - 04/08/2010
... TO THE JOB CARD IN RO CLOSE OUT (3651) AND ACCESS THE PL=PARTS/LABOR SCREEN. SELECT THE LINE LABOR OP/?/?? AND ENTER ? TO ACCESS THE LABOR TIME GUIDE. SEARCH ANY WAY YOU LIKE TO GET BACK TO THE LOP CODE YOU SELECTED EARLIER. LOOK AT THE LHRS AND OHRS...
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
Rhonda, my computer is acting up this morning and won't pull your question back up, so I hope this gets to you. For PDI reimbursement for use labor op Z6998, the time for the work done goes in additional time, not base time and transaction type is ZPDI....
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... the procedure to do an add credit to the original labor line since Global will not allow the Z ops for rental on it's own-it's a net item category. If you look at G_0000050657 (Global Warranty Clarification Bulletin #2) it gives the procedure for debiting/adding...
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
... claiming the adm time and core charge on its lines. If this was all submitted under the same labor op i would think it should pay. However if you submitted one line (transaction) for the pump and another for the injectors then you should be claiming...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
... been some confusion regarding the submission of transactions that include Part Expediting. Labor Operations Z5000 and Z5001 have been eliminated in the new GWM system. When entering a part that was obtained from another local dealer, to resolve an issue...
Re: Volt: sequence update not calibrated - 12/20/2011
[quote] GMNL09526: Not a clue.... any asst welcome Volt: delay charge "inop" / lights come on to indicate charge working, immediate charge works ok. cust states was working fine until another deler performed #11137 reprogram multiple modules..... after...
Re: PONTIAC G6 - CALIBRATION - 12/20/2011
... didn't apply, I think I would probably use the Steering Wheel Torque Input Sensor as the nearest opcode....
Re: STEERING COLUMN NOISE - 12/02/2011
I think I've used the lower steering column bearing as a closest to labor op in the past. Will probably need to reduce the time though. E7620 Steering Shaft Lower Bearing Replacement Effective Date: Dec 1, 2011 LABOR CODE: E7620 Base LABOR TIME: 0....
Re: Tire pressure sensor clarification - 10/26/2011
I use this (unless it is simply a low tire psi due to weather or similar): E0716 Diagnostic System Check - Tire Pressure Monitoring Effective Date: Oct 1, 2011 OPERATION NUMBER: E0716 LABOR TIME: 0.3
OIL FILTER CAP SEAL "O-RING" REPLACEMENT - 11/15/2011
Looking for a labor op for PT#55353326 / oil filter cap seal "o-ring" for a 2010 Chev Aveo .... closest I can find is J0950 / oil filter or J0960 / oil filter adapter ????? Thanks ahead for any suggestions ??
Service Call - 11/21/2011
... used to submit the warranty before I started working here. He claims that GM has/had an opcode that allows for a "service call". Example- Customer calls to say vehicle won't start. Sent tech to customer residence & he checks the battery, no problem...
Re: Service Call - 11/21/2011
You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE ...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. [/quote] Roadside is actually for the term of powertrain coverage also. P&P Art. 1.1.1.1: Roadside...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
... rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm) [/quote] That might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what you are supposed to. I'm surprised it won't let you correct the first reject...
Re: 2010 CAMARO - STRIPE - 10/11/2011
Over time you will find that there simply isn't enough space to put every labor op that applies to every group number, so.... I started hand-writing in the ones I use often. You just need to use the one closest to the part you are submitting for. I...
Re: 2010 TAHOE - RECALIBRATED HVAC - 10/05/2011
... Warranty Claim Code was on a prior programming event, use the follow steps to retrieve the code. Open up TIS on computer used to program the vehicle Select and start "Service Programming System (SPS)" Select "Settings" Select "Warranty Claim Code" t...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
... Program. Warranty Claims For Warranty windshield replacement use published time for labor operation C0034 Class, Windshield - One Piece - Replace. Unless otherwise specified in a bulletin, glass warranty items are eligible for a 0.2 hour administrative...
Re: Is there something wrong with SI? - 06/08/2011
We didn't experience any problems. Try going to "Tools" in the top bar of your computer and go to "Internet Options". Then delete your history & temporary files. Go to settings, select all and delete the cookies. Sometimes when having issues with...
2011 Malibu paint issue - 07/21/2011
We have a customer whose 2011 Malibu paint scratched at the top of all 4 door jambs. It appears as though the weatherstrip seals were the culprit. Our bodyshop tech states that the flex of the vehicle while driving, along with dust & debris causes this...
Re: warranty parts debits - 08/12/2011
... Eight months later and 6 separate submissions, it was again denied. Don't waste your time. (in my opinion) I will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off...
09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
I HAVE AN 2009 MALIBU VIN#1G1ZH57B194266629 UNABLE TO LOCATE A LABOR OP FOR PT#25921422 / I/P ACCESSORY MOLDING ASSY HAVE LOOKED IN SI UNDER: ACCESSORY ??, INSTRUMENT PANEL ?? NOTHING IS LOOKING CORRECT SUGGESTIONS APPRECIATED !!!!!
Volt - Flat tire - 08/22/2011
I have a Volt which we auth a one-time goodwill to fix the flat, found nec to replace the PT#20927667/cntnr-slt I pulled up "Tire" in SI & totally got confused by all the interesting labor ops I found, but nothing for "repair" Please help
Re: Do you check.....? - 02/25/2011
... month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest...
Re: Core Return - 02/28/2011
... previously paid transaction 001084436173. I attempted the other suggestion as well and the labor op code would not accept. This is a weird one, I can't find anything in writing about this type of situation either....
Re: CADILLAC: idle speed control actuator ??? - 03/01/2011
Idle Air Control Valve Replacement OPERATION NUMBER: J5542 LABOR TIME: 0.2 Coverage Code: Emission E Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 perhaps?
CADILLAC: idle speed control actuator ??? - 02/23/2011
I have a 1992 Cadillac Seville -- Vin #1G6KS53B2NU815719 I am trying to locate a labor op for the Idle Speed Control Actuator - PT#17112599 Thanks for any asst.....
Re: Requirements - 02/10/2011
... any other pertinent info gets attached to this form; this form stays on my desk. I fill out the opcode and time section & provide it to the tech so they can get the engine or transmission coming from PQC. We learned the hard way when an engine cla...
April Fools - 04/01/2011
... in a storage room. As he did a cautious inspection thru the office, the big surprise was when he opened the storage room door. It was a fun prank that included everyone at the office and who doesn't like pranking the boss? Chances are there are a few...
partial warranty block? - 04/07/2011
Here's a first for me....I have a 2007 Colorado with a "Powertrain Restriction" Blocked ops F0023 - F9970, J001 - J8000 and K0040 - K7800. I have not run into this one previously. DBC could not answer. Anyone out there help? thanks, Brian
authorization question - 08/30/2010
... 2010 and prior model years. • Tires replaced after 24,000 miles require approval from the Fixed Operations Manager on 2010 and prior model years. Does anyone have the bulletin number that explains this? I would LOVE to print it out for the advisors...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your F.O.M. and...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your F.O.M. and...
Re: Saturn Service Contract with Trans service - 01/20/2011
I got the labor op from my service advisor who had, I thought, called it in. I didn't question it. Our GMPP rep emailed me and said it wouldn't fly because most of their AT services were around 75.00. I guess I'll go with M0017 at $75.00. Better than...
Saturn Trans Service MIC code - 01/04/2011
I was rejected for labor op Moo61 for a Saturn Transmission Service. Net item exceeds allowance. This was my first Saturn Trans Service claim, anyone had any issues? Got any suggestions? Thanks, Brian
Recall 09184 - 11/30/2010
... to ask or where to look? Our customer is expecting a return call from me. Also, the recall is open for his vehicle....
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
... Global Warranty Management System (GWM) and are to use the following codes: Labor Operation Code: Z2270 ZSSP Transaction Type Submit as a Miscellaneous Net item Amount Enter the Vehicle Identification Number...
Re: SULEV Emission Limited Warranty - 12/10/2010
... through 2006 MY. So, my reading is that if it is registered in the above states and the Labor Op shows the E1 coverage indicator it is covered under that SULEV emissions warranty. ...
Re: DMA Authorization Form - 12/15/2010
Solved the problem. Got the form from my Area Manager. It has no DMA designation anywhere.....It's called "Fixed Operations Manager Authorization." (Dealership Service Management Template) Fill in the blanks and send it back by email. This is the third...
You Could Win $250 Visa Gift Card - We need your warranty success story! - 12/16/2010
Have you been able to improve your warranty operations with the Warranty Administration Program (including newsletter, publications, forum, etc)? Have you recouped a significant amount of money as a result of something you learned from the program? Have...
Over time you will find that there simply isn't enough space to put every labor op that applies to every group number, so.... I started hand-writing in the ones I use often. You just need to use the one closest to the part you are submitting for. I...
Re: 2010 TAHOE - RECALIBRATED HVAC - 10/05/2011
... Warranty Claim Code was on a prior programming event, use the follow steps to retrieve the code. Open up TIS on computer used to program the vehicle Select and start "Service Programming System (SPS)" Select "Settings" Select "Warranty Claim Code" t...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
... Program. Warranty Claims For Warranty windshield replacement use published time for labor operation C0034 Class, Windshield - One Piece - Replace. Unless otherwise specified in a bulletin, glass warranty items are eligible for a 0.2 hour administrative...
Re: Is there something wrong with SI? - 06/08/2011
We didn't experience any problems. Try going to "Tools" in the top bar of your computer and go to "Internet Options". Then delete your history & temporary files. Go to settings, select all and delete the cookies. Sometimes when having issues with...
2011 Malibu paint issue - 07/21/2011
We have a customer whose 2011 Malibu paint scratched at the top of all 4 door jambs. It appears as though the weatherstrip seals were the culprit. Our bodyshop tech states that the flex of the vehicle while driving, along with dust & debris causes this...
Re: warranty parts debits - 08/12/2011
... Eight months later and 6 separate submissions, it was again denied. Don't waste your time. (in my opinion) I will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off...
09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
I HAVE AN 2009 MALIBU VIN#1G1ZH57B194266629 UNABLE TO LOCATE A LABOR OP FOR PT#25921422 / I/P ACCESSORY MOLDING ASSY HAVE LOOKED IN SI UNDER: ACCESSORY ??, INSTRUMENT PANEL ?? NOTHING IS LOOKING CORRECT SUGGESTIONS APPRECIATED !!!!!
Volt - Flat tire - 08/22/2011
I have a Volt which we auth a one-time goodwill to fix the flat, found nec to replace the PT#20927667/cntnr-slt I pulled up "Tire" in SI & totally got confused by all the interesting labor ops I found, but nothing for "repair" Please help
Re: Do you check.....? - 02/25/2011
... month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest...
Re: Core Return - 02/28/2011
... previously paid transaction 001084436173. I attempted the other suggestion as well and the labor op code would not accept. This is a weird one, I can't find anything in writing about this type of situation either....
Re: CADILLAC: idle speed control actuator ??? - 03/01/2011
Idle Air Control Valve Replacement OPERATION NUMBER: J5542 LABOR TIME: 0.2 Coverage Code: Emission E Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 perhaps?
CADILLAC: idle speed control actuator ??? - 02/23/2011
I have a 1992 Cadillac Seville -- Vin #1G6KS53B2NU815719 I am trying to locate a labor op for the Idle Speed Control Actuator - PT#17112599 Thanks for any asst.....
Re: Requirements - 02/10/2011
... any other pertinent info gets attached to this form; this form stays on my desk. I fill out the opcode and time section & provide it to the tech so they can get the engine or transmission coming from PQC. We learned the hard way when an engine cla...
April Fools - 04/01/2011
... in a storage room. As he did a cautious inspection thru the office, the big surprise was when he opened the storage room door. It was a fun prank that included everyone at the office and who doesn't like pranking the boss? Chances are there are a few...
partial warranty block? - 04/07/2011
Here's a first for me....I have a 2007 Colorado with a "Powertrain Restriction" Blocked ops F0023 - F9970, J001 - J8000 and K0040 - K7800. I have not run into this one previously. DBC could not answer. Anyone out there help? thanks, Brian
authorization question - 08/30/2010
... 2010 and prior model years. • Tires replaced after 24,000 miles require approval from the Fixed Operations Manager on 2010 and prior model years. Does anyone have the bulletin number that explains this? I would LOVE to print it out for the advisors...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your F.O.M. and...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your F.O.M. and...
Re: Saturn Service Contract with Trans service - 01/20/2011
I got the labor op from my service advisor who had, I thought, called it in. I didn't question it. Our GMPP rep emailed me and said it wouldn't fly because most of their AT services were around 75.00. I guess I'll go with M0017 at $75.00. Better than...
Saturn Trans Service MIC code - 01/04/2011
I was rejected for labor op Moo61 for a Saturn Transmission Service. Net item exceeds allowance. This was my first Saturn Trans Service claim, anyone had any issues? Got any suggestions? Thanks, Brian
Recall 09184 - 11/30/2010
... to ask or where to look? Our customer is expecting a return call from me. Also, the recall is open for his vehicle....
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
... Global Warranty Management System (GWM) and are to use the following codes: Labor Operation Code: Z2270 ZSSP Transaction Type Submit as a Miscellaneous Net item Amount Enter the Vehicle Identification Number...
Re: SULEV Emission Limited Warranty - 12/10/2010
... through 2006 MY. So, my reading is that if it is registered in the above states and the Labor Op shows the E1 coverage indicator it is covered under that SULEV emissions warranty. ...
Re: DMA Authorization Form - 12/15/2010
Solved the problem. Got the form from my Area Manager. It has no DMA designation anywhere.....It's called "Fixed Operations Manager Authorization." (Dealership Service Management Template) Fill in the blanks and send it back by email. This is the third...
You Could Win $250 Visa Gift Card - We need your warranty success story! - 12/16/2010
Have you been able to improve your warranty operations with the Warranty Administration Program (including newsletter, publications, forum, etc)? Have you recouped a significant amount of money as a result of something you learned from the program? Have...
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
... We are awesome! We can find anything with perserverance! HAhaha! When in doubt, use the NEAREST opcode. ...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
... missed parts! Be patient with the parts department. I've worked in ours and it is hectic from open to close.... ...
Re: CBG PRE-OWNED LIMITED - 01/24/2012
... I kept reading it states under DMS instructions for tracking customer retention Metrics (pg#36 of operations guide) to enter any addt costs to dealership beyond $35 as "I=Internal" in your DMS.. & thats where I lost them (not a clue how I do that) .........
Need help coding - 03/26/2012
... replace yaw/lateral accelrometor sensor. If dtc resets, replace EBCM. Ok, did both. What opcode would you use? H2580 Yaw Sensor with OLH for EBCM, or H2503 EBCM with OLH for yaw, or separate them both? Appreciate any input on this one..... Than...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
... Review TSB#07-00-89-037D for any questions regarding courtesy transportation. There are other options you can provide other than a rental. I usually stick to the rule of thumb: if the vehicle is under the BASIC warranty rental is available. ...
CBG Certified Pre-Owned Limited (VS) Bulbs - 04/11/2012
I have a 2008 HHR which has the CBG Certified Pre-owned Limited We had to replace a stop/brake bulb #N0760 .2 When I read the "CBG Certified Pre-Owned Manual" under Maint-Wear items I dont see bulbs listed... when I look thru Appendix-B under the "N"...
Re: GM Dealer Rent-A-Car - 04/06/2012
... this policy is NOT part of their warranty, but a COURTESY that GM is providing and has kept the option to eliminate at any time....
Re: RESET ALCOHOL CONTENT ??? - 05/03/2012
... test? Looking for evap leak? If you have a DTC that shows a potential leak, try using CCND opcode J9992 (Customer Concern Not Duplicated (CCND) - Engine Malfunction Indicator Lamp (MIL) Active) OR L9995 (Customer Concern Not Duplicated (CCND) -...
Re: WPC returns - 04/18/2012
... actual request and will require a name typed in the one block. PRINT that form for at least two copies. One you must highlight the transaction number and that goes back with the part and then I keep a copy with the job card signed by the parts department...
Re: gm message G-0000135297 - 10/30/2012
I found the message you were looking for, however I did not see labor Op z2390. Here is what is listed: Z2397 for Buick Z2398 for GMC * 20 for conventional/dexos * 45 for Diesel Oil Not sure if this is what you were looking for or not.
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
... to the above fixed reimbursement amounts will be subject to debit of the access amount." Labor Op: z2342 Transaction Type: zssp Reimbursement: miscellaneous net item ***coupon must be redeemed by 9/30/12. Kristen/jlwarranty...
Re: Process for over the counter parts - 11/09/2012
We always open a repair order even for an over the counter part replacement, just put the information in the write up that it's an over the counter part with the appropriate information, and attach a copy of the original parts invoice to the RO. About...
Re: Sublet - 07/17/2013
... r-r on the headliner to find the stationary moon roof leaking and then we sublet to the glass shop. We paid our tech partial time of the labor op for the headliner r-r so the claim had base labor, parts for the glass we took to the glass shop and a...
Re: Need HELP! - 08/08/2013
Ummmmmm... you need to make sure your DMA is brought into the loop on this. To code your claim: You will use the failure of the AC drain. Then you will use " Other Labor Hours " on the same line plus any parts needed on the same line to claim your...
SOMETHING'S MISSING ON 2013 SONIC PDI HELP CARD - 08/13/2013
... THIS IS FROM GM SERVICE INFORMATION (8/8/2013) 0590032 PDI - Dealer Installed - Factory Invoiced Options Effective Date: Aug 1, 2013 LABOR CODE: 0590032 To Install Grille (VAS) ADD TIME: 0.8 ...
Re: Secial Coverage 13091 - 06/12/2013
... back to the V2806 and trans field action claim and it went thru [/quote] V2806 is, actually, the Op Code for #13079. You may get an error for appropriate Recall, depending on which one is listed for that vehicle. HTH...
mean people - 04/04/2013
Isn't it nice how the people at DBC are so pleasant when you call in? Right! Especially on a T-claim. It's rare that I call in and in my opinion they are there to help us, that's what they do. That's why they have jobs. When they were hired on they were...
Re: Parts warranty on a Policy transaction - 04/11/2013
... as repeat repair. all we can do is put in out comments that it is a defective parts warranty, hopfully when the new numbered labor ops start this will stop the problem?...
Re: Parts warranty on a Policy transaction - 04/11/2013
... as repeat repair. all we can do is put in out comments that it is a defective parts warranty, hopfully when the new numbered labor ops start this will stop the problem? [/quote] Thanks for the input. I did mark it as a repeat repair (left it as a...
Giant Claim- Need help! - 10/03/2017
... thought was to leave it all on one line, except for the part warranty line, and the main labor op be the engine replacement and then everything else is OLH but I'm honestly just not sure, I've never had anything like this and i just need some input on...
Forum - 10/12/2017
0590072 is your op code ZPDI you'll have to go to SI to ck LTG for time or your warranty schedule should have it if it's pre-paid to your Dealership
Forum - 10/26/2017
UPDATE! We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of Recall Bulletins 16007 and 17287, the reprogramming procedure...
Forum - 10/04/2017
... component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to replace the other components (with reduction for overlap, if any). Service management authorization for OLH and excessive...
Forum - 10/17/2017
... is correct and the Mileage is correct. Does it show Powertrain applicable? 2nd-Determine LOP 3rd-Go into Labor Time Guide for your vehicle then, Preface then, Coverage Code Tables then, Powertrain Coverage Code Table, is your Labor Operation...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... these vehicles at the same time may result in complaints of poor drivability. However, the labor op to program both modules at the same time is restricted to 2017 MY only. I believe this is an error because 17419 only applies to MY 2018. I have contacted...
... We are awesome! We can find anything with perserverance! HAhaha! When in doubt, use the NEAREST opcode. ...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
... missed parts! Be patient with the parts department. I've worked in ours and it is hectic from open to close.... ...
Re: CBG PRE-OWNED LIMITED - 01/24/2012
... I kept reading it states under DMS instructions for tracking customer retention Metrics (pg#36 of operations guide) to enter any addt costs to dealership beyond $35 as "I=Internal" in your DMS.. & thats where I lost them (not a clue how I do that) .........
Need help coding - 03/26/2012
... replace yaw/lateral accelrometor sensor. If dtc resets, replace EBCM. Ok, did both. What opcode would you use? H2580 Yaw Sensor with OLH for EBCM, or H2503 EBCM with OLH for yaw, or separate them both? Appreciate any input on this one..... Than...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
... Review TSB#07-00-89-037D for any questions regarding courtesy transportation. There are other options you can provide other than a rental. I usually stick to the rule of thumb: if the vehicle is under the BASIC warranty rental is available. ...
CBG Certified Pre-Owned Limited (VS) Bulbs - 04/11/2012
I have a 2008 HHR which has the CBG Certified Pre-owned Limited We had to replace a stop/brake bulb #N0760 .2 When I read the "CBG Certified Pre-Owned Manual" under Maint-Wear items I dont see bulbs listed... when I look thru Appendix-B under the "N"...
Re: GM Dealer Rent-A-Car - 04/06/2012
... this policy is NOT part of their warranty, but a COURTESY that GM is providing and has kept the option to eliminate at any time....
Re: RESET ALCOHOL CONTENT ??? - 05/03/2012
... test? Looking for evap leak? If you have a DTC that shows a potential leak, try using CCND opcode J9992 (Customer Concern Not Duplicated (CCND) - Engine Malfunction Indicator Lamp (MIL) Active) OR L9995 (Customer Concern Not Duplicated (CCND) -...
Re: WPC returns - 04/18/2012
... actual request and will require a name typed in the one block. PRINT that form for at least two copies. One you must highlight the transaction number and that goes back with the part and then I keep a copy with the job card signed by the parts department...
Re: gm message G-0000135297 - 10/30/2012
I found the message you were looking for, however I did not see labor Op z2390. Here is what is listed: Z2397 for Buick Z2398 for GMC * 20 for conventional/dexos * 45 for Diesel Oil Not sure if this is what you were looking for or not.
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
... to the above fixed reimbursement amounts will be subject to debit of the access amount." Labor Op: z2342 Transaction Type: zssp Reimbursement: miscellaneous net item ***coupon must be redeemed by 9/30/12. Kristen/jlwarranty...
Re: Process for over the counter parts - 11/09/2012
We always open a repair order even for an over the counter part replacement, just put the information in the write up that it's an over the counter part with the appropriate information, and attach a copy of the original parts invoice to the RO. About...
Re: Sublet - 07/17/2013
... r-r on the headliner to find the stationary moon roof leaking and then we sublet to the glass shop. We paid our tech partial time of the labor op for the headliner r-r so the claim had base labor, parts for the glass we took to the glass shop and a...
Re: Need HELP! - 08/08/2013
Ummmmmm... you need to make sure your DMA is brought into the loop on this. To code your claim: You will use the failure of the AC drain. Then you will use " Other Labor Hours " on the same line plus any parts needed on the same line to claim your...
SOMETHING'S MISSING ON 2013 SONIC PDI HELP CARD - 08/13/2013
... THIS IS FROM GM SERVICE INFORMATION (8/8/2013) 0590032 PDI - Dealer Installed - Factory Invoiced Options Effective Date: Aug 1, 2013 LABOR CODE: 0590032 To Install Grille (VAS) ADD TIME: 0.8 ...
Re: Secial Coverage 13091 - 06/12/2013
... back to the V2806 and trans field action claim and it went thru [/quote] V2806 is, actually, the Op Code for #13079. You may get an error for appropriate Recall, depending on which one is listed for that vehicle. HTH...
mean people - 04/04/2013
Isn't it nice how the people at DBC are so pleasant when you call in? Right! Especially on a T-claim. It's rare that I call in and in my opinion they are there to help us, that's what they do. That's why they have jobs. When they were hired on they were...
Re: Parts warranty on a Policy transaction - 04/11/2013
... as repeat repair. all we can do is put in out comments that it is a defective parts warranty, hopfully when the new numbered labor ops start this will stop the problem?...
Re: Parts warranty on a Policy transaction - 04/11/2013
... as repeat repair. all we can do is put in out comments that it is a defective parts warranty, hopfully when the new numbered labor ops start this will stop the problem? [/quote] Thanks for the input. I did mark it as a repeat repair (left it as a...
Giant Claim- Need help! - 10/03/2017
... thought was to leave it all on one line, except for the part warranty line, and the main labor op be the engine replacement and then everything else is OLH but I'm honestly just not sure, I've never had anything like this and i just need some input on...
Forum - 10/12/2017
0590072 is your op code ZPDI you'll have to go to SI to ck LTG for time or your warranty schedule should have it if it's pre-paid to your Dealership
Forum - 10/26/2017
UPDATE! We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of Recall Bulletins 16007 and 17287, the reprogramming procedure...
Forum - 10/04/2017
... component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to replace the other components (with reduction for overlap, if any). Service management authorization for OLH and excessive...
Forum - 10/17/2017
... is correct and the Mileage is correct. Does it show Powertrain applicable? 2nd-Determine LOP 3rd-Go into Labor Time Guide for your vehicle then, Preface then, Coverage Code Tables then, Powertrain Coverage Code Table, is your Labor Operation...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... these vehicles at the same time may result in complaints of poor drivability. However, the labor op to program both modules at the same time is restricted to 2017 MY only. I believe this is an error because 17419 only applies to MY 2018. I have contacted...
Forum - 11/21/2017
This may be resolved by adjusting Compatibility View settings. In Internet Explorer, navigate to www.autopartners.net. Press “Alt” on the keyboard. A menu bar will appear below the open tabs and lists: File, Edit, View, Favorites, Tools,...
Forum - 11/08/2017
Shop Supplies and Waste Disposal Fees Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are considered to be part of Service Agent's overall fixed operation expense and are not considered...
Forum - 11/16/2017
Update! Recall 17337-01 has been revised: Labor operation 9102934 now allows ECM and TCM reprogramming for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed...
What Would You Do - 10/17 - 09/27/2017
... administrator with the job card which included several printouts from the LTG, including labor operation 1020210 Headlining Trim Panel Replacement, 2023590 Rear Window Replacement, 2020380 Windshield Replacement, 1040150 Windshield Side Garnish Molding...
What Would You Do - 09/17 - 08/22/2017
... the toe. The warranty administrator submitted the transaction with the special coverage labor operation, appropriate labor, OLH for the gear, and all required parts associated with the repair. The technician comments supported the replacement of...
Forum - 05/04/2017
... bulletins or field actions, when multiple VINs are worked on at once, the VIN list from the “Open Recall Report”, or an Investigate Vehicle History (IVH) screen print must be attached to the job card. (Per Article 3.3, the documentation...
Forum - 04/26/2017
... Document ID 4738838 in the "Enter a Document ID" field. (The document is the LTG page for labor operation 0590062)....
Forum - 04/26/2017
... on there way, they come back for install of headliner, new JC, now you should use the same op as original leak, lamp, but you will now need a (R) for repeat repair, this is why you put in a rental... HERE IS UPDATE FROM GM:. If a vehicle leaves, the...
Forum - 04/24/2017
RE: 0590062: please refer to Global Document ID 4738838 : Labor Operation 0590062 DEF Top Off at PDI. As dlaw645 mentioned, in an excessive net situation, review the technician's comments supporting the quantity added during top off as well as the DEF...
Forum - 05/30/2017
... submitted a transaction for the replacement of the headliner on a new job card with the labor operation for the third brake lamp. All of the labor associated with the repair (replacement of the headliner) was claimed as OLH-consequential damage. A causal...
Forum - 05/25/2017
... the third quarter of 2016) resulting from a VIN/VINs reported as sold with an open safety or non-compliance recall. Unfortunately I don't have further detail or documentation. Kristen/jlwarranty ...
Forum - 05/26/2017
... Tool returns a participation amount as the full value of the repair (no assistance) and the dealer opts to offer policy assistance, DMA pre-approval must be obtained. Any deviation from the GM participation amount or range provided requires approval...
Forum - 06/05/2017
... reporting are excluded (Example exclusions: Customer Enthusiasm, Policy and Recalls,Goodwill Labor Operations)." Global Warranty Management User Manual: Article 6.4.2 Service Agent Summary Page....
Forum - 05/05/2017
Hi Kristen, So we received an email with our audit results back, and I as hoping you could help me out with a few questions. To make matters even worse, my service manager and I are completely new to warranties so we clearly have no idea what we...
Forum - 06/05/2017
... When a single separate component fails and damages another component/components, utilize the labor operationassociated with the source component (casual part). All parts and labor associated would be claimed on the same transaction, utilizing OLH asnecessary...
Forum - 06/30/2017
Thanks everyone for the responses! This particular VIN was a CPO vehicle, which requires the performance of all open or incomplete required field actions of any kind, including Service Update Bulletins (including expired SUBs). For a non-CPO situation;...
What Would You Do - 07/17 - 06/19/2017
... and completed a cylinder balance test. Engine vibration frequency was also checked with the pico scope. The technician then removed the transmission to inspect the flywheel. It was at this point that the technician found the cause of failure with...
What Would You Do - 08/17 - 07/25/2017
... to set the control to different modes during the test drive. The concern did not re-occur while operating in different modes. The technician documented that the condition is normal in defrost mode. Service management authorized for OLH due to the...
Forum - 07/14/2017
Your oil pan seal example is perfect. I interpret (and hope I am correct) that as if you remove the oil pan to fix the seal, you've ultimately done the same steps that you would do to replace the oil pan...therefore, use the replace oil pan...
Forum - 07/14/2017
... Warranty News. In regards to Straight Time repairs - GM has an established labor ceiling for labor operations with ST listed for base labor time. Unfortunately, the ceiling is not published - therefore you may reduce the requested labor time and/or...
Service Management Authorization POLICY CHANGES - 07/18/2017
... add the line to the job card. Management is no longer required to approve added lines to address open Safety, Emissions, and Non-Compliance recalls on dealer owned inventory. DMA/DMC contact is no longer required for Pre-Approval on policy decisions...
Forum - 07/18/2017
... the quality of transaction data received, the following transactions for battery replacement labor operation 4041510 or 4041520 require GM Authorization from the Warranty Support Center (WSC): Transactions on any model year vehicles with 250♦miles...
Forum - 12/02/2016
This transaction was submitted with the labor operation for the water pump, base labor, additional time to fill the cooling system, the pump and coolant charged out in the parts field. No submission of the reservoir and no request for leak analyze...
Re: What Would You Do - 04/16 - 04/29/2016
The service manager opted to handle the paint repair utilizing his empowerment. The customer was charged participation based on the recommended amount from the calculator. Additionally, the defects were handled on individual lines. Kristen/jlwarra...
Re: ROADSIDE CLAIMS FOR BUICK - 07/20/2016
[quote] cenia77: How do you claim a Buick for roadside when you work for a Cadillac dealership? Does it take different OP Codes? [/quote] I was under the impression that Roadside Assistance put in their own claims. i always put tow bils in as a sublet...
This may be resolved by adjusting Compatibility View settings. In Internet Explorer, navigate to www.autopartners.net. Press “Alt” on the keyboard. A menu bar will appear below the open tabs and lists: File, Edit, View, Favorites, Tools,...
Forum - 11/08/2017
Shop Supplies and Waste Disposal Fees Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are considered to be part of Service Agent's overall fixed operation expense and are not considered...
Forum - 11/16/2017
Update! Recall 17337-01 has been revised: Labor operation 9102934 now allows ECM and TCM reprogramming for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed...
What Would You Do - 10/17 - 09/27/2017
... administrator with the job card which included several printouts from the LTG, including labor operation 1020210 Headlining Trim Panel Replacement, 2023590 Rear Window Replacement, 2020380 Windshield Replacement, 1040150 Windshield Side Garnish Molding...
What Would You Do - 09/17 - 08/22/2017
... the toe. The warranty administrator submitted the transaction with the special coverage labor operation, appropriate labor, OLH for the gear, and all required parts associated with the repair. The technician comments supported the replacement of...
Forum - 05/04/2017
... bulletins or field actions, when multiple VINs are worked on at once, the VIN list from the “Open Recall Report”, or an Investigate Vehicle History (IVH) screen print must be attached to the job card. (Per Article 3.3, the documentation...
Forum - 04/26/2017
... Document ID 4738838 in the "Enter a Document ID" field. (The document is the LTG page for labor operation 0590062)....
Forum - 04/26/2017
... on there way, they come back for install of headliner, new JC, now you should use the same op as original leak, lamp, but you will now need a (R) for repeat repair, this is why you put in a rental... HERE IS UPDATE FROM GM:. If a vehicle leaves, the...
Forum - 04/24/2017
RE: 0590062: please refer to Global Document ID 4738838 : Labor Operation 0590062 DEF Top Off at PDI. As dlaw645 mentioned, in an excessive net situation, review the technician's comments supporting the quantity added during top off as well as the DEF...
Forum - 05/30/2017
... submitted a transaction for the replacement of the headliner on a new job card with the labor operation for the third brake lamp. All of the labor associated with the repair (replacement of the headliner) was claimed as OLH-consequential damage. A causal...
Forum - 05/25/2017
... the third quarter of 2016) resulting from a VIN/VINs reported as sold with an open safety or non-compliance recall. Unfortunately I don't have further detail or documentation. Kristen/jlwarranty ...
Forum - 05/26/2017
... Tool returns a participation amount as the full value of the repair (no assistance) and the dealer opts to offer policy assistance, DMA pre-approval must be obtained. Any deviation from the GM participation amount or range provided requires approval...
Forum - 06/05/2017
... reporting are excluded (Example exclusions: Customer Enthusiasm, Policy and Recalls,Goodwill Labor Operations)." Global Warranty Management User Manual: Article 6.4.2 Service Agent Summary Page....
Forum - 05/05/2017
Hi Kristen, So we received an email with our audit results back, and I as hoping you could help me out with a few questions. To make matters even worse, my service manager and I are completely new to warranties so we clearly have no idea what we...
Forum - 06/05/2017
... When a single separate component fails and damages another component/components, utilize the labor operationassociated with the source component (casual part). All parts and labor associated would be claimed on the same transaction, utilizing OLH asnecessary...
Forum - 06/30/2017
Thanks everyone for the responses! This particular VIN was a CPO vehicle, which requires the performance of all open or incomplete required field actions of any kind, including Service Update Bulletins (including expired SUBs). For a non-CPO situation;...
What Would You Do - 07/17 - 06/19/2017
... and completed a cylinder balance test. Engine vibration frequency was also checked with the pico scope. The technician then removed the transmission to inspect the flywheel. It was at this point that the technician found the cause of failure with...
What Would You Do - 08/17 - 07/25/2017
... to set the control to different modes during the test drive. The concern did not re-occur while operating in different modes. The technician documented that the condition is normal in defrost mode. Service management authorized for OLH due to the...
Forum - 07/14/2017
Your oil pan seal example is perfect. I interpret (and hope I am correct) that as if you remove the oil pan to fix the seal, you've ultimately done the same steps that you would do to replace the oil pan...therefore, use the replace oil pan...
Forum - 07/14/2017
... Warranty News. In regards to Straight Time repairs - GM has an established labor ceiling for labor operations with ST listed for base labor time. Unfortunately, the ceiling is not published - therefore you may reduce the requested labor time and/or...
Service Management Authorization POLICY CHANGES - 07/18/2017
... add the line to the job card. Management is no longer required to approve added lines to address open Safety, Emissions, and Non-Compliance recalls on dealer owned inventory. DMA/DMC contact is no longer required for Pre-Approval on policy decisions...
Forum - 07/18/2017
... the quality of transaction data received, the following transactions for battery replacement labor operation 4041510 or 4041520 require GM Authorization from the Warranty Support Center (WSC): Transactions on any model year vehicles with 250♦miles...
Forum - 12/02/2016
This transaction was submitted with the labor operation for the water pump, base labor, additional time to fill the cooling system, the pump and coolant charged out in the parts field. No submission of the reservoir and no request for leak analyze...
Re: What Would You Do - 04/16 - 04/29/2016
The service manager opted to handle the paint repair utilizing his empowerment. The customer was charged participation based on the recommended amount from the calculator. Additionally, the defects were handled on individual lines. Kristen/jlwarra...
Re: ROADSIDE CLAIMS FOR BUICK - 07/20/2016
[quote] cenia77: How do you claim a Buick for roadside when you work for a Cadillac dealership? Does it take different OP Codes? [/quote] I was under the impression that Roadside Assistance put in their own claims. i always put tow bils in as a sublet...
What Would You Do - 07/16 - 06/27/2016
... tested, and reinspected for leaks. In both cases, the warranty administrator applied the appropriate labor operation for the repair, confirmed that the appropriate parts were charged out, and submitted the transactions for payment. After review of...
What Would You Do - 10/16 - 09/27/2016
... the recommended values, inspected the tires and wheels, and performed a road test with the PicoScope. The data from the PicoScope was entered into the Vibration Analysis Worksheet. The technician then checked the imbalance of each tire/wheel on...
Forum - 09/01/2016
... performed. <Article 3.2.4 Authorization to Perform Repairs> While not considered an added operation (as cnkraemer stated, the line is already on the job card) these changes must be authorized by service management. ...
6T40 Transmission seal kit part numbers - 01/16/2017
... on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using these kits on warranty claims ?? 1G1PC5SB6D7183086 ...
Forum - 01/03/2017
Thanks everyone for the feedback & tips re: emissions coverage - it can definitely be a challenge! We continue to explore product/resource options to provide assistance to our members.
Forum - 01/19/2017
Hello! Definitely recommend using the labor operation that best reflects the cause of failure. Enter the transmission seal kit in the parts field. To address error 068: Either enter the part number for the failed part in the "Causal Part Number"...
Forum - 02/21/2017
... within the Warranty Community - select Warranty 101 and/or Global from the Monthly Columns drop down menu to review articles that may be especially helpful to a new or newer warranty administrator. Additionally, you can access the past year of...
Forum - 02/14/2017
... additional fluids i.e. engine oil, transmission fluid, coolant, DEF fluid (diesel applications), Optikleen are added during PDI, Service Agent is entitled to only the corresponding amount for the material plus parts handling allowance. Labor is...
Forum - 03/27/2017
Hopefully this provides some clarification to OLH & Consequential Damage: Other labor hours may be considered for extenuating circumstances after strategy based diagnostics has been completed. Management authorization and separate/unique on/off time...
Re: What Would You Do - 01/16 - 04/29/2016
Thanks for the reply CNKRAEMER. This claim did indeed pay using the labor operation for the pump replacement under the Emission Limited Warranty. Kristen/jlwarranty
What Would You Do - 04/16 - 04/11/2016
... The truck owner felt that the dealer's determination was incorrect, and therefore sought the opinion of another Chevrolet dealer. The second dealer noted that the paint was peeling at the left rear fender, left rear quarter, and the lower portion of...
STRAIGHT TIME - 02/28/2016
... verified it and removed the door panel and tightened loose mounting bolts. When looking up the lop for the door panel it only pays .3 but I am trying to claim .5. How can I claim the .5 time for this repair as straight time? If I enter the labor op...
Re: GM SMART CARE - 02/01/2016
To further "Jdan11's" response: The labor operation for SmartCare 3 is 0600873 and the reimbursement amount is $75. Kristen / jlwarranty
Replacing NOX sensors - 10/23/2015
When submitting a claim for replacing the NOX sensors on a vehicle I chose the labor op for one bank to replace and then put the labor for the other bank in OLH along with time to perform the regens and fuel quality tests. It is now rejecting for OLH...
Re: What Would You Do - 08/15 - 10/20/2015
Thanks for all of the great responses! Yes, the transmission replacement operation is the correct route to take with this one! Kristen / jlwarranty
SEAT REPAIR - 08/20/2015
When replacing a seat back frame there is a labor op for 1.0 base time. My question is...is the time for removing the seat or the seat cover included in that time or can I claim OLH for that? When looking up repair procedures there are sections in the...
Re: Transmission Types - 12/08/2015
... or 6L90 (MYD) or Manual Transmission - Tremec 6-Speed (M10 MG9 MM6) **Because there are multiple options, access Vehicle Build in IVH to determine the RPO code for the vehicle's transmission. Kristen / jlwarranty...
What Would You Do - 12/15 - 12/01/2015
... payment by the warranty administrator. The warranty administrator submitted the claim with labor operation 0600743 with a $50 reimbursement. The claim rejected with error code 232: Repeat Repair. The same labor code, 0600743, was found on job card...
What Would You Do - 02/15 - 01/21/2015
... service manager at the local dealership for assistance with getting two recalls handled. The two open recalls were 14063 and 14113, replace ignition switch and replace ignition lock cylinder and ignition key. During the conversation the customer stated...
Re: What Would You Do - 03/15 - 04/27/2015
The warranty administrator opened a new job card to address the reimbursement for recall 13036. Once the recall reimbursement was addressed on the new job card; the claim was submitted and paid. Thanks for the responses! Kristen/jlwarranty
What Would You Do - 05/15 - 04/28/2015
... error 243: "reject 901 cannot be authorized and must be corrected." After reviewing the labor operation in SI, the warranty administrator accessed the vehicle build information in IVH to confirm that one of the 6.6L engine RPO codes was present, as...
Re: PDI FLUIDS - 12/24/2014
What was the error message when you submitted with the R authorization? ZPDI - labor op 0590052 - fluid claimed in miscellaneous net - auth code R with comments. Kristen / jlwarranty
Re: Question regarding technician documentation - 07/22/2015
... & accurate vehicle history file. The file may be in the form of a paper file that includes the shop copy of the job card or an electronic vehicle history as part of an electronic job card system or optically scanned paper job card copies. Electronic...
Re: Anyone have experience with processing 15067 for replacement tires? - 07/29/2015
... Center. Additionally a ZFAT transaction must be submitted in GWM to close the recall. Labor operation 9101302 Tire Inspection and/or Replacement Complete / 0.2 hours....
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
... tested, and reinspected for leaks. In both cases, the warranty administrator applied the appropriate labor operation for the repair, confirmed that the appropriate parts were charged out, and submitted the transactions for payment. After review of...
What Would You Do - 10/16 - 09/27/2016
... the recommended values, inspected the tires and wheels, and performed a road test with the PicoScope. The data from the PicoScope was entered into the Vibration Analysis Worksheet. The technician then checked the imbalance of each tire/wheel on...
Forum - 09/01/2016
... performed. <Article 3.2.4 Authorization to Perform Repairs> While not considered an added operation (as cnkraemer stated, the line is already on the job card) these changes must be authorized by service management. ...
6T40 Transmission seal kit part numbers - 01/16/2017
... on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using these kits on warranty claims ?? 1G1PC5SB6D7183086 ...
Forum - 01/03/2017
Thanks everyone for the feedback & tips re: emissions coverage - it can definitely be a challenge! We continue to explore product/resource options to provide assistance to our members.
Forum - 01/19/2017
Hello! Definitely recommend using the labor operation that best reflects the cause of failure. Enter the transmission seal kit in the parts field. To address error 068: Either enter the part number for the failed part in the "Causal Part Number"...
Forum - 02/21/2017
... within the Warranty Community - select Warranty 101 and/or Global from the Monthly Columns drop down menu to review articles that may be especially helpful to a new or newer warranty administrator. Additionally, you can access the past year of...
Forum - 02/14/2017
... additional fluids i.e. engine oil, transmission fluid, coolant, DEF fluid (diesel applications), Optikleen are added during PDI, Service Agent is entitled to only the corresponding amount for the material plus parts handling allowance. Labor is...
Forum - 03/27/2017
Hopefully this provides some clarification to OLH & Consequential Damage: Other labor hours may be considered for extenuating circumstances after strategy based diagnostics has been completed. Management authorization and separate/unique on/off time...
Re: What Would You Do - 01/16 - 04/29/2016
Thanks for the reply CNKRAEMER. This claim did indeed pay using the labor operation for the pump replacement under the Emission Limited Warranty. Kristen/jlwarranty
What Would You Do - 04/16 - 04/11/2016
... The truck owner felt that the dealer's determination was incorrect, and therefore sought the opinion of another Chevrolet dealer. The second dealer noted that the paint was peeling at the left rear fender, left rear quarter, and the lower portion of...
STRAIGHT TIME - 02/28/2016
... verified it and removed the door panel and tightened loose mounting bolts. When looking up the lop for the door panel it only pays .3 but I am trying to claim .5. How can I claim the .5 time for this repair as straight time? If I enter the labor op...
Re: GM SMART CARE - 02/01/2016
To further "Jdan11's" response: The labor operation for SmartCare 3 is 0600873 and the reimbursement amount is $75. Kristen / jlwarranty
Replacing NOX sensors - 10/23/2015
When submitting a claim for replacing the NOX sensors on a vehicle I chose the labor op for one bank to replace and then put the labor for the other bank in OLH along with time to perform the regens and fuel quality tests. It is now rejecting for OLH...
Re: What Would You Do - 08/15 - 10/20/2015
Thanks for all of the great responses! Yes, the transmission replacement operation is the correct route to take with this one! Kristen / jlwarranty
SEAT REPAIR - 08/20/2015
When replacing a seat back frame there is a labor op for 1.0 base time. My question is...is the time for removing the seat or the seat cover included in that time or can I claim OLH for that? When looking up repair procedures there are sections in the...
Re: Transmission Types - 12/08/2015
... or 6L90 (MYD) or Manual Transmission - Tremec 6-Speed (M10 MG9 MM6) **Because there are multiple options, access Vehicle Build in IVH to determine the RPO code for the vehicle's transmission. Kristen / jlwarranty...
What Would You Do - 12/15 - 12/01/2015
... payment by the warranty administrator. The warranty administrator submitted the claim with labor operation 0600743 with a $50 reimbursement. The claim rejected with error code 232: Repeat Repair. The same labor code, 0600743, was found on job card...
What Would You Do - 02/15 - 01/21/2015
... service manager at the local dealership for assistance with getting two recalls handled. The two open recalls were 14063 and 14113, replace ignition switch and replace ignition lock cylinder and ignition key. During the conversation the customer stated...
Re: What Would You Do - 03/15 - 04/27/2015
The warranty administrator opened a new job card to address the reimbursement for recall 13036. Once the recall reimbursement was addressed on the new job card; the claim was submitted and paid. Thanks for the responses! Kristen/jlwarranty
What Would You Do - 05/15 - 04/28/2015
... error 243: "reject 901 cannot be authorized and must be corrected." After reviewing the labor operation in SI, the warranty administrator accessed the vehicle build information in IVH to confirm that one of the 6.6L engine RPO codes was present, as...
Re: PDI FLUIDS - 12/24/2014
What was the error message when you submitted with the R authorization? ZPDI - labor op 0590052 - fluid claimed in miscellaneous net - auth code R with comments. Kristen / jlwarranty
Re: Question regarding technician documentation - 07/22/2015
... & accurate vehicle history file. The file may be in the form of a paper file that includes the shop copy of the job card or an electronic vehicle history as part of an electronic job card system or optically scanned paper job card copies. Electronic...
Re: Anyone have experience with processing 15067 for replacement tires? - 07/29/2015
... Center. Additionally a ZFAT transaction must be submitted in GWM to close the recall. Labor operation 9101302 Tire Inspection and/or Replacement Complete / 0.2 hours....
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
Re: Labor code ? - 10/18/2013
Try Op Code for reair, but enter zeroes for parts and Base Labor. Just enter Diag Time, and be sure to put the Case # in your comments. HTH, EH
Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
... The bulletin, # 07-00-89-037 says for a full day we can get $42, partial $21. Where is the labor op to claim it? Looks like a repair order will have to be written. Not sure how to go about getting paid though.......
EMISSIONS WARRANTY - 11/29/2013
... BODY IS COVERED UNDER POWERTRAIN. IT ISN'T, BUT THE VEHICLE HAS EMISSIONS WARRANTY STILL. LABOR OP 4021510, COMES UP WITH AN "E" MEANING 3/36. WHEN YOU LOOK AT WARRANTY AT A GLANCE THE THROTTLE BODY COMES UP AS E1. IN THE P&P MANUAL UNDER 1.2.3.3 EMISSION...
Re: Recall 13426 - 03/19/2014
... Now that the recall has came out, when you pull the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? [/quote] If...
Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... ADP, GWM, and GMPP, and no one can tell me what the problem, is how to correct it, or how to properly enter the transaction without causing extra work in Accounting. I have also tried, transmitting the claim, then add the deductible amount in GWM. But,...
Re: Chevrolet 5-Year Protection - 01/15/2014
... routine maintenance. (the message is available in the Message Archives: select the Advanced Search option, select the Message Status All radio button with the Reference Number entered). Oil Change - dexos1: 0600583 0.3 hrs (passenger car, light duty...
Re: Chevrolet 5-Year Protection - 01/15/2014
... 5-Year Protection Plus Program: Passenger Car Light Duty Trucks/ Crossovers/SUVs Services Labor Op Code (All Models) Labor Time Labor Time Oil Change - dexosTM1 Z2359 0.3 0.3 Oil Change - Diesel includes DEF Z2356 NA 0.4 Tire Rotation* Z2357 0.2 0.3...
OLH punchtime vs. actual punchtime - 01/15/2014
... out in black and white? Based on his response and how he phrased it, I feel like it is sort of open to everyones own interpretation and he may not be certain in his answer. Also I feel like this could cause a technician to just sit on the clock. Feedback...
Re: Canada 2 year Scheduled LOF Maintenance - 01/24/2014
Doug Starr helped me with this labor operation 0600743 it paid $50.00 which is a GMC Sierra but it paid for a 2014 Canadian 2yr plan.Also he thinks 0600683 will work for a 2013 Canadian 2 yr plan. Relate info G_0000169465. The lop 0600753 must be for...
What Would You Do - 11/14 - 10/31/2014
... as a result of a concern with the sudden loss of power steering assist in vehicles with EPS and open recall 14118. The store had two different job cards with multiple controllers charged out. On one of the job cards the technician comments stated that...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... it depending on your dealerships restrictions and authority. Each recall has a different labor operation for rental. We are also supposed to get DMA pre-approval for extended rentals via the dealer after-sales empowerment portal / claim pre-approval...
October 2012 Recall Update - 10/08/2012
... Recall 12176A - Windshield Washer Hose May Separate: The bulletin has been revised to include a copy of the customer's letter. Certain 2012 Chevrolet Sonic vehicles may have a condition in which the windshield washer hose may separate from the washer...
Tire Pre-Repair Authorization - 08/30/2012
... complete the warranty administrator searched the PRA database and found that the PRA that had been opened 2 weeks ago was still in NEW status. Because the tire replacement was indicated on the PRA as Customer Enthusiasm it is not required to be shipped...
GMPP Rental Vehicle Claims - 08/09/2012
... Dealers must comply with the following guidelines:GMPP covered repairs require the vehicle to be inoperable and kept in the repair facility overnight, or that the repairs require at least 2.0 manufacturer LTG hours. This policy applies to all types of...
April 2012 Recall Update - 04/13/2012
... enhanced charge cord is being made available for certain 2011-2012 model year Volt vehicles. The optional 240 volt home charging unit is not affected by the recall. Dealers are advised to cut off the vehicle end of the old charge cord(s) so it is no...
Documenting Customer Concerns Correctly - 02/07/2012
... warmed up. When the light is on, customer does not notice any difference in the way the vehicle operates. Condition has been happening for a couple of weeks now. Ck popping noise from front of vehicle while turning.Popping noise heard in the front...
January 2012 Recall Update - 01/19/2012
Special Coverage 10240A - HVAC Blower Not Fully Functional or Inoperative: The special coverage has been updated to notify dealers that customer letters for the special coverage were mailed in phases. Letters for the final phase were mailed beginning...
GM Service Policy & Procedures Updates - 10/14/2011
... and fluids and non-OEM lubricants and fluids are considered part of the service agent's cost of operation or customer pay and are not normally considered for reimbursement in a warranty transaction. GM brand fluids must be used, unless otherwise stated...
Top Reject of the Month - 10/14/2011
... period.This error code may be prevented by handling all transactions in a timely manner. Run an open job card report on a daily or weekly basis to identify aging transactions. Once identified, establish an action plan to expedite repair completion and...
Part Return Program - 12/15/2011
... the cost of the part that is charged back, it's the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center...
A Pending Debit - 12/15/2011
... issue, or if the problem lies with the service agent in replacing a part that did not fail, or proper documentation to support the replacement was not provided. Examples of service agent fault include:The service agent returned incorrect parts or not...
2012 Warranty Management Workshops - 01/19/2012
The Warranty Management Workshop addresses the most important issues service agents face with their warranty transactions. More effective than reading the policy manual cover to cover, this workshop clarifies how to effectively administer those policies...
How Many Customer Signatures are Necessary? - 11/18/2013
Customer signatures have been a hot topic of late; specifically the lack thereof. Per Policies and Procedures, a customer's signature is the means for authorizing the dealership to work on their vehicle and it must be obtained prior to any work being...
Step It Up Accessory Program - 10/01/2013
... no need to take further action as enrollment is automatic. LPO's are pre-ordered vehicle options that include a single accessory or a collection of accessories that are part of a special package. LPO content and pricing appears on the vehicle Monroney...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... battery even when the vehicle is shut off. To keep the battery in your stock vehicles working properly, it should be charged periodically; every 20 - 45 days according to the Policies and Procedures manual. Another option to save batteries is to disconnect...
Try Op Code for reair, but enter zeroes for parts and Base Labor. Just enter Diag Time, and be sure to put the Case # in your comments. HTH, EH
Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
... The bulletin, # 07-00-89-037 says for a full day we can get $42, partial $21. Where is the labor op to claim it? Looks like a repair order will have to be written. Not sure how to go about getting paid though.......
EMISSIONS WARRANTY - 11/29/2013
... BODY IS COVERED UNDER POWERTRAIN. IT ISN'T, BUT THE VEHICLE HAS EMISSIONS WARRANTY STILL. LABOR OP 4021510, COMES UP WITH AN "E" MEANING 3/36. WHEN YOU LOOK AT WARRANTY AT A GLANCE THE THROTTLE BODY COMES UP AS E1. IN THE P&P MANUAL UNDER 1.2.3.3 EMISSION...
Re: Recall 13426 - 03/19/2014
... Now that the recall has came out, when you pull the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? [/quote] If...
Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... ADP, GWM, and GMPP, and no one can tell me what the problem, is how to correct it, or how to properly enter the transaction without causing extra work in Accounting. I have also tried, transmitting the claim, then add the deductible amount in GWM. But,...
Re: Chevrolet 5-Year Protection - 01/15/2014
... routine maintenance. (the message is available in the Message Archives: select the Advanced Search option, select the Message Status All radio button with the Reference Number entered). Oil Change - dexos1: 0600583 0.3 hrs (passenger car, light duty...
Re: Chevrolet 5-Year Protection - 01/15/2014
... 5-Year Protection Plus Program: Passenger Car Light Duty Trucks/ Crossovers/SUVs Services Labor Op Code (All Models) Labor Time Labor Time Oil Change - dexosTM1 Z2359 0.3 0.3 Oil Change - Diesel includes DEF Z2356 NA 0.4 Tire Rotation* Z2357 0.2 0.3...
OLH punchtime vs. actual punchtime - 01/15/2014
... out in black and white? Based on his response and how he phrased it, I feel like it is sort of open to everyones own interpretation and he may not be certain in his answer. Also I feel like this could cause a technician to just sit on the clock. Feedback...
Re: Canada 2 year Scheduled LOF Maintenance - 01/24/2014
Doug Starr helped me with this labor operation 0600743 it paid $50.00 which is a GMC Sierra but it paid for a 2014 Canadian 2yr plan.Also he thinks 0600683 will work for a 2013 Canadian 2 yr plan. Relate info G_0000169465. The lop 0600753 must be for...
What Would You Do - 11/14 - 10/31/2014
... as a result of a concern with the sudden loss of power steering assist in vehicles with EPS and open recall 14118. The store had two different job cards with multiple controllers charged out. On one of the job cards the technician comments stated that...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... it depending on your dealerships restrictions and authority. Each recall has a different labor operation for rental. We are also supposed to get DMA pre-approval for extended rentals via the dealer after-sales empowerment portal / claim pre-approval...
October 2012 Recall Update - 10/08/2012
... Recall 12176A - Windshield Washer Hose May Separate: The bulletin has been revised to include a copy of the customer's letter. Certain 2012 Chevrolet Sonic vehicles may have a condition in which the windshield washer hose may separate from the washer...
Tire Pre-Repair Authorization - 08/30/2012
... complete the warranty administrator searched the PRA database and found that the PRA that had been opened 2 weeks ago was still in NEW status. Because the tire replacement was indicated on the PRA as Customer Enthusiasm it is not required to be shipped...
GMPP Rental Vehicle Claims - 08/09/2012
... Dealers must comply with the following guidelines:GMPP covered repairs require the vehicle to be inoperable and kept in the repair facility overnight, or that the repairs require at least 2.0 manufacturer LTG hours. This policy applies to all types of...
April 2012 Recall Update - 04/13/2012
... enhanced charge cord is being made available for certain 2011-2012 model year Volt vehicles. The optional 240 volt home charging unit is not affected by the recall. Dealers are advised to cut off the vehicle end of the old charge cord(s) so it is no...
Documenting Customer Concerns Correctly - 02/07/2012
... warmed up. When the light is on, customer does not notice any difference in the way the vehicle operates. Condition has been happening for a couple of weeks now. Ck popping noise from front of vehicle while turning.Popping noise heard in the front...
January 2012 Recall Update - 01/19/2012
Special Coverage 10240A - HVAC Blower Not Fully Functional or Inoperative: The special coverage has been updated to notify dealers that customer letters for the special coverage were mailed in phases. Letters for the final phase were mailed beginning...
GM Service Policy & Procedures Updates - 10/14/2011
... and fluids and non-OEM lubricants and fluids are considered part of the service agent's cost of operation or customer pay and are not normally considered for reimbursement in a warranty transaction. GM brand fluids must be used, unless otherwise stated...
Top Reject of the Month - 10/14/2011
... period.This error code may be prevented by handling all transactions in a timely manner. Run an open job card report on a daily or weekly basis to identify aging transactions. Once identified, establish an action plan to expedite repair completion and...
Part Return Program - 12/15/2011
... the cost of the part that is charged back, it's the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center...
A Pending Debit - 12/15/2011
... issue, or if the problem lies with the service agent in replacing a part that did not fail, or proper documentation to support the replacement was not provided. Examples of service agent fault include:The service agent returned incorrect parts or not...
2012 Warranty Management Workshops - 01/19/2012
The Warranty Management Workshop addresses the most important issues service agents face with their warranty transactions. More effective than reading the policy manual cover to cover, this workshop clarifies how to effectively administer those policies...
How Many Customer Signatures are Necessary? - 11/18/2013
Customer signatures have been a hot topic of late; specifically the lack thereof. Per Policies and Procedures, a customer's signature is the means for authorizing the dealership to work on their vehicle and it must be obtained prior to any work being...
Step It Up Accessory Program - 10/01/2013
... no need to take further action as enrollment is automatic. LPO's are pre-ordered vehicle options that include a single accessory or a collection of accessories that are part of a special package. LPO content and pricing appears on the vehicle Monroney...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... battery even when the vehicle is shut off. To keep the battery in your stock vehicles working properly, it should be charged periodically; every 20 - 45 days according to the Policies and Procedures manual. Another option to save batteries is to disconnect...
Enhanced Buick and GMC Courtesy Transportation Program - 12/18/2012
... years after the out-of-service date. Daily rental reimbursement is $42 with a same day rental option of $21. If a service agent experiences an overflow of service customers and must get a rental from Enterprise or another rental agency, reimbursement...
The Way it Used to Be - 12/18/2012
... reimbursement cannot exceed $100. Vehicles that were delivered to service agents with incorrect options used to be considered a transportation claim. An example: A GMC truck with a Chevrolet grille. These situations are now considered warranty claims...
Global Warranty Management - 11/05/2012
... administrator, including the Global Warranty Management System User Manual and the CBG CPO Operations Guide. A PDF of the DMA Policy Pre-Approval Form is available within this link as well as the Minimum Participation Calculator.The DMA Pre-Approval...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... warranty transaction. The vehicle data summary and the warranty code must be attached to the hard copy of the job card. Only submit the difference between the amount of refrigerant recovered from the vehicle and vehicle system capacity.Article 1.7.4.1...
May 2013 Recall Update - 05/14/2013
... the plastic supply or return port on the modular reservoir assembly may crack. If the ports develop a crack, fuel will leak from the area. Dealers are to replace the fuel pump module, regardless of the vehicle's age or mileage.Safety Recall 12071A: Power...
Same Day Repairs - 04/12/2013
... on the goal of achieving same day repairs to their customer's vehicles. The average customer's hope is that when they take their vehicle to your dealership, the repair can be made while they wait or at the very least, by the end of the day. The changes...
Attaching A Document To A Pending Transaction - 03/11/2013
... The "Attachment" link will be highlighted in blue within this section. Click on the link to open the "Attachments" window. Click on the "Browse" button to find the appropriate file on your computer. Once the appropriate attachment has been found,...
March 2013 Recall Update - 03/11/2013
... To correct the condition, dealers are to test the driver's window and door lock switches for proper operation. If the switches function properly, dealers are to install a protective coating to the door module. If the switches do not function properly,...
The History of a Warranty Claim Submission - 01/06/2010
... it might be interesting to write about the evolution of the warranty claim.Prior to 1971: Labor operations were applied on handwritten repair orders and a copy was mailed to GM. GM personnel reviewed each individual repair order and approved (or not)...
Global Warranty Management User Manual - 01/06/2010
... the new GWM system.The manual is found within the Library tab of GlobalConnect within the Service Operations folder of the Service category. It is in a searchable PDF format.The manual is also available in the GM Training website under: Resources >...
Missed Revenue - Parts Inventory - 02/04/2010
... the torque converter; none in stock.There will be the occasion that a part has to be ordered, but hopefully those instances are uncommon and few and far between.The parts manager must always be up to date on their department's operation. He or she should...
Reject Code 242 - 03/11/2010
... to be reviewed by an assigned specialist. H-routed transactions are no longer sent to the Fixed Operations Manager (FOM) or "rep", for review and payment. This change went into effect 11/2/09. As was the case previously, it is very important to explain...
Warranty Performance Analysis - 01/06/2010
A new year, a new direction - Over the past two years, this column has provided information for Fixed Operations Managers seeking to control warranty costs, losses and profit. In 2009, it provided a comprehensive description of the functions of service...
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
A very sad audit - 10/13/2010
... he found no matches. He leaned back in his chair, and looking up realized that there was a microphone and a small television camera mounted in the corner of the ceiling, with sawdust on the floor indicating recent installation. He went outside and using...
The ABC's of Human Interaction - 11/18/2010
During a session of training with one of my former employers, the ABC's of performance came up and we discussed the topic for a while. Actions Bring Consequences. Positive actions should bring positive consequences, and so, we must understand that negative...
Watch those recalls - 11/18/2010
... enough. Each vehicle coming in should have its history reviewed in Investigate Vehicle History for open recalls and those recalls should be checked via Service Information (SI) for recent updates and changes. Taking just a few moments to double check...
Global Warranty Management - 04/13/2010
... service advisor must review the vehicle history report at time of job card write up, checking for open recalls, past service history and applicable coverages. ...
From the Desk of a Service Manager - 04/13/2010
... department. Department familiarity is another; knowing the department completely, from the people to performance to resources.The role out of GWM across the United States has added yet another nuance to the manager's already busy role. GWM is a significant...
August 2011 Recall Update - 08/09/2011
... GM has issued this recall to correct a concern relating to the DEF injection system not operating as designed. The customer may experience illumination of the malfunction indicator lamp, a DEF system warning displayed on the Driver Information System...
July 2011 Recall Update - 06/30/2011
... may result in a check engine light, rough idle, poor driveability, and/or stalling at low throttle opening. This campaign only applies to vehicles in dealer inventory. ...
Missing Paperwork - 03/10/2011
... made aware of the required documentation. The following are a few ideas to increase awareness of proper documentation among new employees:Keep communication open: be sure that warranty administrator, service advisors, service manager, and technicians...
Parts Expedite Revisions - 04/27/2011
... program is now officially updated in bulletin 99-00-89-021G. The parts expediting program was developed several years ago to accomplish one goal: To reduce the need for customers having to return to the dealership to have an ordered part replaced. It...
2016 Cadillac-V - 10/23/2015
... are asked to report any vehicle issues or product concerns, such as fit and finish, performance, operation, and customer expectations. The center will also provide dealers with support to ensure a successful introduction of the ATS-V and CTS-V. To contact...
The Cause of Failure - 10/23/2015
... administrator needs to assign a causal code to the warranty transaction. The Required Operating Procedures bulletin, 04-00-89-015, has a section titled, "Details of Concern, Cause, and Correction," that states the following: The technician must...
... years after the out-of-service date. Daily rental reimbursement is $42 with a same day rental option of $21. If a service agent experiences an overflow of service customers and must get a rental from Enterprise or another rental agency, reimbursement...
The Way it Used to Be - 12/18/2012
... reimbursement cannot exceed $100. Vehicles that were delivered to service agents with incorrect options used to be considered a transportation claim. An example: A GMC truck with a Chevrolet grille. These situations are now considered warranty claims...
Global Warranty Management - 11/05/2012
... administrator, including the Global Warranty Management System User Manual and the CBG CPO Operations Guide. A PDF of the DMA Policy Pre-Approval Form is available within this link as well as the Minimum Participation Calculator.The DMA Pre-Approval...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... warranty transaction. The vehicle data summary and the warranty code must be attached to the hard copy of the job card. Only submit the difference between the amount of refrigerant recovered from the vehicle and vehicle system capacity.Article 1.7.4.1...
May 2013 Recall Update - 05/14/2013
... the plastic supply or return port on the modular reservoir assembly may crack. If the ports develop a crack, fuel will leak from the area. Dealers are to replace the fuel pump module, regardless of the vehicle's age or mileage.Safety Recall 12071A: Power...
Same Day Repairs - 04/12/2013
... on the goal of achieving same day repairs to their customer's vehicles. The average customer's hope is that when they take their vehicle to your dealership, the repair can be made while they wait or at the very least, by the end of the day. The changes...
Attaching A Document To A Pending Transaction - 03/11/2013
... The "Attachment" link will be highlighted in blue within this section. Click on the link to open the "Attachments" window. Click on the "Browse" button to find the appropriate file on your computer. Once the appropriate attachment has been found,...
March 2013 Recall Update - 03/11/2013
... To correct the condition, dealers are to test the driver's window and door lock switches for proper operation. If the switches function properly, dealers are to install a protective coating to the door module. If the switches do not function properly,...
The History of a Warranty Claim Submission - 01/06/2010
... it might be interesting to write about the evolution of the warranty claim.Prior to 1971: Labor operations were applied on handwritten repair orders and a copy was mailed to GM. GM personnel reviewed each individual repair order and approved (or not)...
Global Warranty Management User Manual - 01/06/2010
... the new GWM system.The manual is found within the Library tab of GlobalConnect within the Service Operations folder of the Service category. It is in a searchable PDF format.The manual is also available in the GM Training website under: Resources >...
Missed Revenue - Parts Inventory - 02/04/2010
... the torque converter; none in stock.There will be the occasion that a part has to be ordered, but hopefully those instances are uncommon and few and far between.The parts manager must always be up to date on their department's operation. He or she should...
Reject Code 242 - 03/11/2010
... to be reviewed by an assigned specialist. H-routed transactions are no longer sent to the Fixed Operations Manager (FOM) or "rep", for review and payment. This change went into effect 11/2/09. As was the case previously, it is very important to explain...
Warranty Performance Analysis - 01/06/2010
A new year, a new direction - Over the past two years, this column has provided information for Fixed Operations Managers seeking to control warranty costs, losses and profit. In 2009, it provided a comprehensive description of the functions of service...
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
A very sad audit - 10/13/2010
... he found no matches. He leaned back in his chair, and looking up realized that there was a microphone and a small television camera mounted in the corner of the ceiling, with sawdust on the floor indicating recent installation. He went outside and using...
The ABC's of Human Interaction - 11/18/2010
During a session of training with one of my former employers, the ABC's of performance came up and we discussed the topic for a while. Actions Bring Consequences. Positive actions should bring positive consequences, and so, we must understand that negative...
Watch those recalls - 11/18/2010
... enough. Each vehicle coming in should have its history reviewed in Investigate Vehicle History for open recalls and those recalls should be checked via Service Information (SI) for recent updates and changes. Taking just a few moments to double check...
Global Warranty Management - 04/13/2010
... service advisor must review the vehicle history report at time of job card write up, checking for open recalls, past service history and applicable coverages. ...
From the Desk of a Service Manager - 04/13/2010
... department. Department familiarity is another; knowing the department completely, from the people to performance to resources.The role out of GWM across the United States has added yet another nuance to the manager's already busy role. GWM is a significant...
August 2011 Recall Update - 08/09/2011
... GM has issued this recall to correct a concern relating to the DEF injection system not operating as designed. The customer may experience illumination of the malfunction indicator lamp, a DEF system warning displayed on the Driver Information System...
July 2011 Recall Update - 06/30/2011
... may result in a check engine light, rough idle, poor driveability, and/or stalling at low throttle opening. This campaign only applies to vehicles in dealer inventory. ...
Missing Paperwork - 03/10/2011
... made aware of the required documentation. The following are a few ideas to increase awareness of proper documentation among new employees:Keep communication open: be sure that warranty administrator, service advisors, service manager, and technicians...
Parts Expedite Revisions - 04/27/2011
... program is now officially updated in bulletin 99-00-89-021G. The parts expediting program was developed several years ago to accomplish one goal: To reduce the need for customers having to return to the dealership to have an ordered part replaced. It...
2016 Cadillac-V - 10/23/2015
... are asked to report any vehicle issues or product concerns, such as fit and finish, performance, operation, and customer expectations. The center will also provide dealers with support to ensure a successful introduction of the ATS-V and CTS-V. To contact...
The Cause of Failure - 10/23/2015
... administrator needs to assign a causal code to the warranty transaction. The Required Operating Procedures bulletin, 04-00-89-015, has a section titled, "Details of Concern, Cause, and Correction," that states the following: The technician must...
Revised Authorization Matrix - 04/08/2016
... that require service management approval prior to the start of the repair are OLH, added operations, comeback repeat repairs, and missing customer signatures. Service management approval must always be documented with their signature/initials, date,...
Properly Documenting a Policy Repair - 02/02/2016
... out of warranty, by time or mileage, is someone more likely to consider for a policy repair as opposed to someone who is out by a great deal. If this is the reasoning for a policy repair, the service manager should document their approval similar to:John...
The Next Generation GlobalConnect: - 07/29/2015
The Test Drive - For the past month, Global users have had the opportunity to "test drive" the next generation GlobalConnect. The site was promoted as faster, friendlier, more robust, and easier to navigate with a new App Center, greater visibility and...
Electronic Exchange Program - 07/29/2015
... component to the service center within 30 days will result in GM charging the service agent's open parts account. A prepaid shipping label will be enclosed. If a policy repair is being made, the service center must be told in advance. If the service...
Sublet Repairs - 07/29/2015
... sublet certain vehicle repairs to another repair facility. If a dealership doesn't have a body shop, for example, there is no choice but to sublet paint or corrosion repairs to an outside body shop. GM allows for sublet repairs, but there are guidelines...
July 2015 Recall Update - 06/30/2015
... 14311B: Negative Battery Cable Loose: The special coverage has been revised to include a new labor operation for the replacement of the battery negative cable for vehicles that are covered under warranty. Certain 2011-2015 Chevrolet Cruze vehicles are...
Attaching a Document - 06/02/2015
... Details, click on the 'Add Attachment' button. Click on the 'Browse' button to locate the appropriate file(s) from your hard drive. After locating the appropriate file on your hard drive, click 'Open'. The file will then be attached to the transaction....
Filing and Supporting Documentation - 01/21/2015
... supporting documentation must be included in the file. The file must also include the technician shop copy, if applicable. Paper files must be kept 24 months from the repair order date. GM lists examples of supporting documentation in the Service...
GWM Warranty Reports - 01/21/2015
... data; such as the Summary By Reject Reason, VIN Repair Count, Average Payment Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Analyze Payment Period...
Reject of the Month - 03/26/2015
... While the VIN was incorrect for the Montana customer's vehicle, it is an actual VIN with the same open recall for a West Virginia owned vehicle. The dealership had to address both the customer's VIN, for which the recall was performed, as well as the...
Update to Diagnostic Time Approval - 03/26/2015
When the Required Operating Procedures bulletin was updated last October, an authorization matrix was created. One of the requirements was that service management had to approve diagnostic add time before claim submission. With the latest update to bulletin...
Recalled Fortera Tires - 02/23/2015
... not previously requested for transactions that paid on or prior to February 16, 2015, under labor operation 9101246, even if the tires were made non-usable. Access the file attached to Global Message G_0000210857 to determine if your dealership has any...
Help Customers Understand Oil Change Mileage - 10/03/2014
... vehicle. In fact, there is a customer acknowledgement form that must be signed by the customer. A copy is given to the customer and the original must be retained in the dealer file. When oil change intervals are explained to the customer at the time...
July 2014 Recall Update - 07/01/2014
Safety Recall 14030B: Side Impact Airbag Connector-Revised: The bulletin has been revised to include a copy of the customer letter. The recall applies to some 2009 and all 2010-2013 Chevrolet Traverse vehicles, and some 2008-2009 and all 2010 Saturn Outlook...
Ignition Switch Recall Update - 07/01/2014
... These parts do indeed need to be returned to GM. The parts must be packaged individually with a copy of the repair order paperwork inside and sent to: Attention: Bud Abbot/Warranty Parts Center/45 Northpointe Drive/Orion, MI 4835. Certified Elite dealers...
January 2015 Recall Update - 12/19/2014
... to the Condition statement and to the Service Procedure.Safety Recall 13146: Low Beam Headlamps Inoperative: Approximately 103,000 Chevrolet Corvette vehicles may have a condition that causes the low beam headlamps to not illuminate. To correct the condition...
Policy Decisions - 10/03/2014
... cycle, additional factors that support assistance, and/or customer has established history of properly caring for and maintaining the vehicle. When it is determined that some level of assistance is appropriate, management will need to determine...
Customer Enthusiasm - 07/01/2014
... active interest." GM has its own definition of customer enthusiasm and it isn't what a lot of people think. Their definition is this: A repair performed within the warranty period when the product issue is not covered by the New Vehicle Limited Warranty,...
April 2014 Recall Update - 04/03/2014
... thrust bearing. Over time, the bearing could fail, resulting in noise and poor transmission operation. The recall program is in effect until March 31, 2016.Upcoming Safety Recall 14062: Brake Booster Pump: GM has issued a stop delivery order for certain...
Courtesy Transportation - 01/10/2014
... in Article 1.4.13(b). Bulletin 04-00-89-015 titled, "Warranty Administration - Required Operating Procedures," also mentions the approval requirement within point number 2. ...
Reject of the Month - 06/25/2018
... wire was repaired to resolve the issue. The claim was submitted with the wiring repair labor operation and 0.5 hours in base with 10 hours claimed in OLH. Management authorization stated that the OLH was for extensive diagnosis and wiring repair....
July 2018 Recall Update - 06/25/2018
... service procedure section and to adjust the labor time in the claim information section for labor operation 9103688. The recall population includes certain 2017 Chevrolet Bolt EV vehicles. Customer Satisfaction Recall 17479 Super Cruise Feature...
June 2018 Recall Update - 05/22/2018
... repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population is approximately 18,700. Dealers are required to replace the driver side seat belt. Safety Recall 15438-07 Front Passenger Air Bag Inflator:...
Authorization to Perform Repairs - 04/23/2018
... signed with an explanation as to why the customer did not. Many of your service customers drop their vehicles off the night before or early in the morning before the dealership is open. If they sign the night drop envelope, that signature is a...
Cadillac First Maintenance Visit - 08/20/2018
... the first year of ownership. The visit will include an oil change, tire rotation, and MPVI. Labor operation 0600503 is used for the oil change service and 0600513 is used for the tire rotation service. The oil life percent remaining must be documented...
... that require service management approval prior to the start of the repair are OLH, added operations, comeback repeat repairs, and missing customer signatures. Service management approval must always be documented with their signature/initials, date,...
Properly Documenting a Policy Repair - 02/02/2016
... out of warranty, by time or mileage, is someone more likely to consider for a policy repair as opposed to someone who is out by a great deal. If this is the reasoning for a policy repair, the service manager should document their approval similar to:John...
The Next Generation GlobalConnect: - 07/29/2015
The Test Drive - For the past month, Global users have had the opportunity to "test drive" the next generation GlobalConnect. The site was promoted as faster, friendlier, more robust, and easier to navigate with a new App Center, greater visibility and...
Electronic Exchange Program - 07/29/2015
... component to the service center within 30 days will result in GM charging the service agent's open parts account. A prepaid shipping label will be enclosed. If a policy repair is being made, the service center must be told in advance. If the service...
Sublet Repairs - 07/29/2015
... sublet certain vehicle repairs to another repair facility. If a dealership doesn't have a body shop, for example, there is no choice but to sublet paint or corrosion repairs to an outside body shop. GM allows for sublet repairs, but there are guidelines...
July 2015 Recall Update - 06/30/2015
... 14311B: Negative Battery Cable Loose: The special coverage has been revised to include a new labor operation for the replacement of the battery negative cable for vehicles that are covered under warranty. Certain 2011-2015 Chevrolet Cruze vehicles are...
Attaching a Document - 06/02/2015
... Details, click on the 'Add Attachment' button. Click on the 'Browse' button to locate the appropriate file(s) from your hard drive. After locating the appropriate file on your hard drive, click 'Open'. The file will then be attached to the transaction....
Filing and Supporting Documentation - 01/21/2015
... supporting documentation must be included in the file. The file must also include the technician shop copy, if applicable. Paper files must be kept 24 months from the repair order date. GM lists examples of supporting documentation in the Service...
GWM Warranty Reports - 01/21/2015
... data; such as the Summary By Reject Reason, VIN Repair Count, Average Payment Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Analyze Payment Period...
Reject of the Month - 03/26/2015
... While the VIN was incorrect for the Montana customer's vehicle, it is an actual VIN with the same open recall for a West Virginia owned vehicle. The dealership had to address both the customer's VIN, for which the recall was performed, as well as the...
Update to Diagnostic Time Approval - 03/26/2015
When the Required Operating Procedures bulletin was updated last October, an authorization matrix was created. One of the requirements was that service management had to approve diagnostic add time before claim submission. With the latest update to bulletin...
Recalled Fortera Tires - 02/23/2015
... not previously requested for transactions that paid on or prior to February 16, 2015, under labor operation 9101246, even if the tires were made non-usable. Access the file attached to Global Message G_0000210857 to determine if your dealership has any...
Help Customers Understand Oil Change Mileage - 10/03/2014
... vehicle. In fact, there is a customer acknowledgement form that must be signed by the customer. A copy is given to the customer and the original must be retained in the dealer file. When oil change intervals are explained to the customer at the time...
July 2014 Recall Update - 07/01/2014
Safety Recall 14030B: Side Impact Airbag Connector-Revised: The bulletin has been revised to include a copy of the customer letter. The recall applies to some 2009 and all 2010-2013 Chevrolet Traverse vehicles, and some 2008-2009 and all 2010 Saturn Outlook...
Ignition Switch Recall Update - 07/01/2014
... These parts do indeed need to be returned to GM. The parts must be packaged individually with a copy of the repair order paperwork inside and sent to: Attention: Bud Abbot/Warranty Parts Center/45 Northpointe Drive/Orion, MI 4835. Certified Elite dealers...
January 2015 Recall Update - 12/19/2014
... to the Condition statement and to the Service Procedure.Safety Recall 13146: Low Beam Headlamps Inoperative: Approximately 103,000 Chevrolet Corvette vehicles may have a condition that causes the low beam headlamps to not illuminate. To correct the condition...
Policy Decisions - 10/03/2014
... cycle, additional factors that support assistance, and/or customer has established history of properly caring for and maintaining the vehicle. When it is determined that some level of assistance is appropriate, management will need to determine...
Customer Enthusiasm - 07/01/2014
... active interest." GM has its own definition of customer enthusiasm and it isn't what a lot of people think. Their definition is this: A repair performed within the warranty period when the product issue is not covered by the New Vehicle Limited Warranty,...
April 2014 Recall Update - 04/03/2014
... thrust bearing. Over time, the bearing could fail, resulting in noise and poor transmission operation. The recall program is in effect until March 31, 2016.Upcoming Safety Recall 14062: Brake Booster Pump: GM has issued a stop delivery order for certain...
Courtesy Transportation - 01/10/2014
... in Article 1.4.13(b). Bulletin 04-00-89-015 titled, "Warranty Administration - Required Operating Procedures," also mentions the approval requirement within point number 2. ...
Reject of the Month - 06/25/2018
... wire was repaired to resolve the issue. The claim was submitted with the wiring repair labor operation and 0.5 hours in base with 10 hours claimed in OLH. Management authorization stated that the OLH was for extensive diagnosis and wiring repair....
July 2018 Recall Update - 06/25/2018
... service procedure section and to adjust the labor time in the claim information section for labor operation 9103688. The recall population includes certain 2017 Chevrolet Bolt EV vehicles. Customer Satisfaction Recall 17479 Super Cruise Feature...
June 2018 Recall Update - 05/22/2018
... repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population is approximately 18,700. Dealers are required to replace the driver side seat belt. Safety Recall 15438-07 Front Passenger Air Bag Inflator:...
Authorization to Perform Repairs - 04/23/2018
... signed with an explanation as to why the customer did not. Many of your service customers drop their vehicles off the night before or early in the morning before the dealership is open. If they sign the night drop envelope, that signature is a...
Cadillac First Maintenance Visit - 08/20/2018
... the first year of ownership. The visit will include an oil change, tire rotation, and MPVI. Labor operation 0600503 is used for the oil change service and 0600513 is used for the tire rotation service. The oil life percent remaining must be documented...
Reject Reason - Data Analysis - 08/21/2018
... data for each of the job cards that rejected with reject reason 73. Confirm that the labor operation selected for the repair best supports the failure as described within the 3 C’s; this also holds true for the selected causal part. The transaction...
October 2017 Recall Update - 09/27/2017
... dealers to begin replacing Takata air bags on subject Saab vehicles. Involved in the recall population are certain 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 models. Cadillac dealers are required to replace the driver air bag module assembly. Each removed...
Electronic Exchange Program - 10/24/2017
... the policy repair status will result in the cost of the component billed out on the invoice. Labor operations for exchange components do not support anything other than labor and the $45.00 administrative allowance. These transactions will not be paid...
September 2017 Recall Update - 08/21/2017
Customer Satisfaction Program 16185: No Start or Loss of Propulsion: Approximately 14,500 vehicles are included in the recall program that addresses a condition with the high voltage interlock connector. To correct the condition the dealer is required...
Cause of Failure - 08/22/2017
... be documented on the job card by the technician. The following is an excerpt from the Required Operating Procedures bulletin 04-00-89-015: Details of Cause - The technician must document on the shop copy of the job card all on-board diagnostic trouble...
From Customer Pay to Warranty - 08/22/2017
When generating a job card, service advisors have options when it comes to pay type: warranty, customer pay, or internal. If a vehicle is still within the bumper-to-bumper warranty and the customer is not requesting a maintenance service, repair lines...
The WPC and Partial Shipment - 08/22/2017
... that contain parts they want returned for evaluation. In addition to the part(s), they need a copy of the job card, the actual request created in GWM, and any other supporting paperwork/documentation. The green row indicates the request is 0-7 days old....
Reject of the Month - Missing Documentation - 08/22/2017
... and/or documenting the SPS Warranty Claim Code, as the code is required with any programming labor operation. Programming transactions must include documentation of the SPS code in the labor dependency field of the transaction. Refer to bulletin 06-08-47-001...
Wheel Alignment Policies - 12/21/2017
... an alignment as a result of a defective component, the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the attachment of the before and after...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... entering the full VIN of the vehicle, the Component Warranty Coverage must be selected from the drop down menu. Selections include: Bumper-to-Bumper, Powertrain, Emissions, Corrosion, CPO, and Diesel. The user must also select the appropriate Repair...
Wiring Repairs - 12/21/2017
When using wiring repair labor operations, additional data is required when submitting the transaction. This may include the harness routing view document ID, grid location from the routing view document, and/or connector end view document ID. Service...
Filing and Supporting Documentation - 01/22/2018
... events (warranty, policy, transportation, pre-delivery, recall, customer pay, internal, and body shop repairs, etc) performed by the service agent. With required records kept for a minimum of 24 months from the date of payment, individual state requirements...
First Maintenance Inspection Period - 01/22/2018
... reimbursable when required to correct a covered component failure. A coolant or fluid top off is not covered without a component defect. Brake pads/linings – Brake pads/linings are only covered up to 7,500 miles. Labor operations...
The Early Bird - Night Drop - 12/21/2017
... department. Policy states that the following fields must be included on the EB/ND envelope/form for the customer to complete when dropping their vehicle off: date (MM/DD/YYYY), complete VIN, odometer reading, owner/lessee name and contact information,...
Global Support - 12/21/2017
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
What is Customer Enthusiasm? - 12/21/2017
... responsibility, the transaction must be submitted using the published repair labor operation with the customer enthusiasm-non warranty repair indicator selected. The reason this box would be checked with the submission of a warranty transaction...
Personal Property Damage - 02/20/2018
Personal property damage is a term that describes damage to a customer’s personal property inside their vehicle because of a warrantable defect. Service management has the ability to react quickly to customer concerns for reimbursement requests...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
There are several different options for claim submission: Extended Protection Online allows you to quote, sell, and submit claims for processing through the computer or tablet. Note: you must enroll in this program and have an onsite visit with...
March 2017 Recall Update - 02/17/2017
... The recall bulletin has been updated to include the second segment of the involved vehicle population. This segment includes vehicles that are currently or previously registered in Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Guam,...
New Cadillac CPO Limited Warranty - 02/17/2017
... Pre-Owned warranty; however, the warranty is not bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March 2017, found in GlobalConnect in the Dealership Policies, Procedures and Manuals Quicklinks section, contains a chart within Appendix...
Add-On Concern - Service Manager Verification - 02/17/2017
... While these terms may seem innocuous enough, they are critical details when there is an added operation. The service manager must first inspect the condition and determine whether or not it is necessary. This holds true for repairs that occur when the...
April 2017 Recall Update - 03/21/2017
... addresses a condition in which the cable seal on one or both of the EPS connectors may not be properly seated. Dealers are to seat the EPS connector wire seals on involved 2017 Buick LaCrosse vehicles. Customer Satisfaction Program 14648A: OnStar Inoperative/Vehicle...
Sublet Repairs - 01/23/2017
... certain vehicle repairs to another repair facility. If a dealership doesn’t have a body shop, for example, there is no choice but to sublet paint or corrosion repairs to an outside body shop. GM allows for sublet repairs, but there are guidelines...
Wheel Alignment - 01/23/2017
... an alignment as a result of a defective component, the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the recording of the before and...
GWM User Manual - 12/21/2016
... it may not be referred to quite as often as the Service P&P Manual. Take a moment to open and review all the GWM User Manual has to offer!...
... data for each of the job cards that rejected with reject reason 73. Confirm that the labor operation selected for the repair best supports the failure as described within the 3 C’s; this also holds true for the selected causal part. The transaction...
October 2017 Recall Update - 09/27/2017
... dealers to begin replacing Takata air bags on subject Saab vehicles. Involved in the recall population are certain 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 models. Cadillac dealers are required to replace the driver air bag module assembly. Each removed...
Electronic Exchange Program - 10/24/2017
... the policy repair status will result in the cost of the component billed out on the invoice. Labor operations for exchange components do not support anything other than labor and the $45.00 administrative allowance. These transactions will not be paid...
September 2017 Recall Update - 08/21/2017
Customer Satisfaction Program 16185: No Start or Loss of Propulsion: Approximately 14,500 vehicles are included in the recall program that addresses a condition with the high voltage interlock connector. To correct the condition the dealer is required...
Cause of Failure - 08/22/2017
... be documented on the job card by the technician. The following is an excerpt from the Required Operating Procedures bulletin 04-00-89-015: Details of Cause - The technician must document on the shop copy of the job card all on-board diagnostic trouble...
From Customer Pay to Warranty - 08/22/2017
When generating a job card, service advisors have options when it comes to pay type: warranty, customer pay, or internal. If a vehicle is still within the bumper-to-bumper warranty and the customer is not requesting a maintenance service, repair lines...
The WPC and Partial Shipment - 08/22/2017
... that contain parts they want returned for evaluation. In addition to the part(s), they need a copy of the job card, the actual request created in GWM, and any other supporting paperwork/documentation. The green row indicates the request is 0-7 days old....
Reject of the Month - Missing Documentation - 08/22/2017
... and/or documenting the SPS Warranty Claim Code, as the code is required with any programming labor operation. Programming transactions must include documentation of the SPS code in the labor dependency field of the transaction. Refer to bulletin 06-08-47-001...
Wheel Alignment Policies - 12/21/2017
... an alignment as a result of a defective component, the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the attachment of the before and after...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... entering the full VIN of the vehicle, the Component Warranty Coverage must be selected from the drop down menu. Selections include: Bumper-to-Bumper, Powertrain, Emissions, Corrosion, CPO, and Diesel. The user must also select the appropriate Repair...
Wiring Repairs - 12/21/2017
When using wiring repair labor operations, additional data is required when submitting the transaction. This may include the harness routing view document ID, grid location from the routing view document, and/or connector end view document ID. Service...
Filing and Supporting Documentation - 01/22/2018
... events (warranty, policy, transportation, pre-delivery, recall, customer pay, internal, and body shop repairs, etc) performed by the service agent. With required records kept for a minimum of 24 months from the date of payment, individual state requirements...
First Maintenance Inspection Period - 01/22/2018
... reimbursable when required to correct a covered component failure. A coolant or fluid top off is not covered without a component defect. Brake pads/linings – Brake pads/linings are only covered up to 7,500 miles. Labor operations...
The Early Bird - Night Drop - 12/21/2017
... department. Policy states that the following fields must be included on the EB/ND envelope/form for the customer to complete when dropping their vehicle off: date (MM/DD/YYYY), complete VIN, odometer reading, owner/lessee name and contact information,...
Global Support - 12/21/2017
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
What is Customer Enthusiasm? - 12/21/2017
... responsibility, the transaction must be submitted using the published repair labor operation with the customer enthusiasm-non warranty repair indicator selected. The reason this box would be checked with the submission of a warranty transaction...
Personal Property Damage - 02/20/2018
Personal property damage is a term that describes damage to a customer’s personal property inside their vehicle because of a warrantable defect. Service management has the ability to react quickly to customer concerns for reimbursement requests...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
There are several different options for claim submission: Extended Protection Online allows you to quote, sell, and submit claims for processing through the computer or tablet. Note: you must enroll in this program and have an onsite visit with...
March 2017 Recall Update - 02/17/2017
... The recall bulletin has been updated to include the second segment of the involved vehicle population. This segment includes vehicles that are currently or previously registered in Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Guam,...
New Cadillac CPO Limited Warranty - 02/17/2017
... Pre-Owned warranty; however, the warranty is not bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March 2017, found in GlobalConnect in the Dealership Policies, Procedures and Manuals Quicklinks section, contains a chart within Appendix...
Add-On Concern - Service Manager Verification - 02/17/2017
... While these terms may seem innocuous enough, they are critical details when there is an added operation. The service manager must first inspect the condition and determine whether or not it is necessary. This holds true for repairs that occur when the...
April 2017 Recall Update - 03/21/2017
... addresses a condition in which the cable seal on one or both of the EPS connectors may not be properly seated. Dealers are to seat the EPS connector wire seals on involved 2017 Buick LaCrosse vehicles. Customer Satisfaction Program 14648A: OnStar Inoperative/Vehicle...
Sublet Repairs - 01/23/2017
... certain vehicle repairs to another repair facility. If a dealership doesn’t have a body shop, for example, there is no choice but to sublet paint or corrosion repairs to an outside body shop. GM allows for sublet repairs, but there are guidelines...
Wheel Alignment - 01/23/2017
... an alignment as a result of a defective component, the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the recording of the before and...
GWM User Manual - 12/21/2016
... it may not be referred to quite as often as the Service P&P Manual. Take a moment to open and review all the GWM User Manual has to offer!...
Chemical Spotting and Rail Dust - 07/25/2017
... the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at...
Job Card Check List - 05/22/2017
... only be attached to the job card, it must be completely reviewed to validate warranty coverage, open recalls, and previous “like” repairs. This must be done before the job card is printed. If a customer concern is a comeback, service management...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
... advisors must verify proof of residency and ownership. This can be accomplished by making a copy of the customer’s driver’s license and vehicle registration and attaching it to the job card. It is also important to ensure the customer is...
Certified Elite Amendment - 04/17/2017
... Elite program. The program recognizes dealers that have implemented processes into to their daily operations that provide customers with an elite service experience. Dealers that attain elite status qualify for elite service benefits, including enhanced...
Dealer Aftersales Empowerment Reminders - 03/21/2017
Goodwill requests will not be processed if there are any open recalls on the vehicle. Only members of service management with GM warranty approval signature authority have the ability to offer goodwill to customers. The customer must verbally agree to...
Reject of the Month - 11/29/2016
... a vibration at speeds of 60 mph and higher. The dealership service technician installed the pico scope, test drove the car and found excessive tire vibration. After balancing and test driving the vehicle a second time, the vibration was still present....
WPC Parts Return Program - 10/26/2016
... just the cost of the part that is charged back, it's the entire warranty transaction. With minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center...
Reject of the Month - Reject code 074 - 10/26/2016
... a 2015 Chevrolet Silverado to replace the rear axle housing. At the time of the repair the labor operation indicated ST. The service manager approved the straight time with the technician's time documentation totaling 9.2 hours. The 9.2 hours was submitted...
Add On Repairs - 10/26/2016
... pyramid repair, but this situation is not considered an add on repair. Order an Added Operation Warranty Stamp today!...
Bulletin Update - 08/23/2016
... to display Applicable Warranties in miles (MI). The ZSET transaction is submitted with labor operation 0620018, current mileage reading, $0 in the parts field, and no entry in the complaint code and cause code fields. The transaction must...
Engineering Information Bulletins - 07/28/2016
... same as the description stated, they should identify the PIE number on the job card and attach a copy of the IVH. The technician should review the instructions within the bulletin and contact the engineer listed. A unique labor operation is included...
Service Update Bulletin - 07/28/2016
... a ZFAT transaction (unless otherwise noted within the SUB) is submitted for payment using the appropriate labor operation within the bulletin. ...
What is the Average Age of Your Transactions? - 07/28/2016
Your customers are to be given a copy of the completed job card that shows all repair information for both customer pay and warranty repairs. If the paperwork is not complete at the time the customer is present to pick up their vehicle, a copy may be...
CAC Provided Diagnostic Voucher - 06/27/2016
... has changed to submitting the dollar amount of the diagnosis in miscellaneous net item using labor operation 0600108. The transaction type is ZREG and the Service Request (SR#) must be included in the Reference Number field of the transaction. The claim...
Product Field Action Bulletins - 06/27/2016
... the center section of the bulletin contains involved vehicle details (make, model, model year, and optional content, as required). The condition and correction statements are located in a table just below the vehicle detail/identifier table.Parts...
Reject of the Month - 06/27/2016
... The door was then prepped to primer and paint. The warranty administrator selected labor operation 1442254: Front Side Door Outer Panel Partial Refinish Color/Clear Coat. Base labor time claimed was 2.4 hours, with an additional time of 0.3 hours...
Roadside Assistance - 05/24/2016
... coverage. While Roadside Assistance is explained in the customer's owner's manual, too few people actually read their owner's manual and aren't aware they even have this value added service. Roadside Assistance should be explained at the time the new...
Servicing Vehicles from Canada - 04/28/2016
... They must also verify eligibility by verifying the customer's residency with either requesting a copy of their driver's license or vehicle registration. Previous odometer readings and vehicle delivery information on IVH must be looked at to ensure the...
Re: DEALERTRACK - 01/14/2016
... of paperwork will say void on them. I call it the Johnny 2 time system! :) 2. Service contract copies for some reason do not populate the tax on them, so check it prior to faxing to the contract company. If you go back and do a reprint the tax will...
Re: CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
... - Emission Control Systems Warranties THERE IS INFORMATION ON COVERAGE. If you look up a labor operation number and you see an "E" at the top it means emission coverage 3/36 "E1" means 7/70 (California) see manual "E2" means 8/80 Federal coverage CHECKED...
Re: GMPP SMARTCARE MAINTENANCE - 07/05/2012
... - $29.00 M0015 $29.01 - $32.00 M0016 $32.01 - $35.00 M0017 $35.01 and above Tire Rotation Labor Operation Allowable Code Labor Time M0021 0.5* *if applicable, add .3 to reprogram TPM sensor and submit as OLH ...and yes, delete the oil and filter and...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... • OnStar® - Plan Upgrade, Calling Minutes, past Subscriber Activation, Customer Activation Options. Based on this segment, I don't think you can submit anything toward the deductible for this customer using the letter....
Re: Taking a Poll - 04/13/2010
... time to time we do service Hummer and Saturns 3. my training consisted on how to look labor ops up on computer and how to input info into computer...learned most everything else by trial and error. 4. Warranty forum!!!! This is the best thing since sliced...
REJECTION FOR NOT MASTER WARRANTY - 07/08/2010
... NUMBER: 290522 RO DATE: 07/07/2010 TRANS TYPE: ZREG CATEGORY: CSAT JOB: 2 LABOR OP: T5609 AUTH#: SRC: DD VIN: 1G3NL52E82C255841 ODOMETER: 75384 ERA CLAIM #: 290522-2 OEM SAP TRANSACTION...
Re: Transportation Damage claims - 11/19/2009
... can tell the code is not printed on the delivery receipt either. I did notice though that it is an optional field for a ZTPT transaction type based on information contained within the GWM User Manual Appendix J (Transaction Type Matrix)....
... the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at...
Job Card Check List - 05/22/2017
... only be attached to the job card, it must be completely reviewed to validate warranty coverage, open recalls, and previous “like” repairs. This must be done before the job card is printed. If a customer concern is a comeback, service management...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
... advisors must verify proof of residency and ownership. This can be accomplished by making a copy of the customer’s driver’s license and vehicle registration and attaching it to the job card. It is also important to ensure the customer is...
Certified Elite Amendment - 04/17/2017
... Elite program. The program recognizes dealers that have implemented processes into to their daily operations that provide customers with an elite service experience. Dealers that attain elite status qualify for elite service benefits, including enhanced...
Dealer Aftersales Empowerment Reminders - 03/21/2017
Goodwill requests will not be processed if there are any open recalls on the vehicle. Only members of service management with GM warranty approval signature authority have the ability to offer goodwill to customers. The customer must verbally agree to...
Reject of the Month - 11/29/2016
... a vibration at speeds of 60 mph and higher. The dealership service technician installed the pico scope, test drove the car and found excessive tire vibration. After balancing and test driving the vehicle a second time, the vibration was still present....
WPC Parts Return Program - 10/26/2016
... just the cost of the part that is charged back, it's the entire warranty transaction. With minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center...
Reject of the Month - Reject code 074 - 10/26/2016
... a 2015 Chevrolet Silverado to replace the rear axle housing. At the time of the repair the labor operation indicated ST. The service manager approved the straight time with the technician's time documentation totaling 9.2 hours. The 9.2 hours was submitted...
Add On Repairs - 10/26/2016
... pyramid repair, but this situation is not considered an add on repair. Order an Added Operation Warranty Stamp today!...
Bulletin Update - 08/23/2016
... to display Applicable Warranties in miles (MI). The ZSET transaction is submitted with labor operation 0620018, current mileage reading, $0 in the parts field, and no entry in the complaint code and cause code fields. The transaction must...
Engineering Information Bulletins - 07/28/2016
... same as the description stated, they should identify the PIE number on the job card and attach a copy of the IVH. The technician should review the instructions within the bulletin and contact the engineer listed. A unique labor operation is included...
Service Update Bulletin - 07/28/2016
... a ZFAT transaction (unless otherwise noted within the SUB) is submitted for payment using the appropriate labor operation within the bulletin. ...
What is the Average Age of Your Transactions? - 07/28/2016
Your customers are to be given a copy of the completed job card that shows all repair information for both customer pay and warranty repairs. If the paperwork is not complete at the time the customer is present to pick up their vehicle, a copy may be...
CAC Provided Diagnostic Voucher - 06/27/2016
... has changed to submitting the dollar amount of the diagnosis in miscellaneous net item using labor operation 0600108. The transaction type is ZREG and the Service Request (SR#) must be included in the Reference Number field of the transaction. The claim...
Product Field Action Bulletins - 06/27/2016
... the center section of the bulletin contains involved vehicle details (make, model, model year, and optional content, as required). The condition and correction statements are located in a table just below the vehicle detail/identifier table.Parts...
Reject of the Month - 06/27/2016
... The door was then prepped to primer and paint. The warranty administrator selected labor operation 1442254: Front Side Door Outer Panel Partial Refinish Color/Clear Coat. Base labor time claimed was 2.4 hours, with an additional time of 0.3 hours...
Roadside Assistance - 05/24/2016
... coverage. While Roadside Assistance is explained in the customer's owner's manual, too few people actually read their owner's manual and aren't aware they even have this value added service. Roadside Assistance should be explained at the time the new...
Servicing Vehicles from Canada - 04/28/2016
... They must also verify eligibility by verifying the customer's residency with either requesting a copy of their driver's license or vehicle registration. Previous odometer readings and vehicle delivery information on IVH must be looked at to ensure the...
Re: DEALERTRACK - 01/14/2016
... of paperwork will say void on them. I call it the Johnny 2 time system! :) 2. Service contract copies for some reason do not populate the tax on them, so check it prior to faxing to the contract company. If you go back and do a reprint the tax will...
Re: CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
... - Emission Control Systems Warranties THERE IS INFORMATION ON COVERAGE. If you look up a labor operation number and you see an "E" at the top it means emission coverage 3/36 "E1" means 7/70 (California) see manual "E2" means 8/80 Federal coverage CHECKED...
Re: GMPP SMARTCARE MAINTENANCE - 07/05/2012
... - $29.00 M0015 $29.01 - $32.00 M0016 $32.01 - $35.00 M0017 $35.01 and above Tire Rotation Labor Operation Allowable Code Labor Time M0021 0.5* *if applicable, add .3 to reprogram TPM sensor and submit as OLH ...and yes, delete the oil and filter and...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... • OnStar® - Plan Upgrade, Calling Minutes, past Subscriber Activation, Customer Activation Options. Based on this segment, I don't think you can submit anything toward the deductible for this customer using the letter....
Re: Taking a Poll - 04/13/2010
... time to time we do service Hummer and Saturns 3. my training consisted on how to look labor ops up on computer and how to input info into computer...learned most everything else by trial and error. 4. Warranty forum!!!! This is the best thing since sliced...
REJECTION FOR NOT MASTER WARRANTY - 07/08/2010
... NUMBER: 290522 RO DATE: 07/07/2010 TRANS TYPE: ZREG CATEGORY: CSAT JOB: 2 LABOR OP: T5609 AUTH#: SRC: DD VIN: 1G3NL52E82C255841 ODOMETER: 75384 ERA CLAIM #: 290522-2 OEM SAP TRANSACTION...
Re: Transportation Damage claims - 11/19/2009
... can tell the code is not printed on the delivery receipt either. I did notice though that it is an optional field for a ZTPT transaction type based on information contained within the GWM User Manual Appendix J (Transaction Type Matrix)....
Cross-line Warranty - 12/11/2023
... repair. The overall intent is to turn a potentially negative ownership experience into an opportunity for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation in cross-line...
Electronic Exchange - 12/22/2023
When your technicians need parts to repair a vehicle they are working on, they head to the parts department. Hopefully those parts are in stock, but sometimes they must be ordered. There are some parts, however, that can't be ordered the way most parts...
Cadillac Maintenance - 06/15/2023
... claims are submitted as a ZREG transaction type through Global Warranty Management with the appropriate labor operation based on the model and the service performed. Parts and oil are reimbursed at the published dealer net price plus applicable mark...
Warranty Briefs: Warranty Battery Replacements - 06/27/2023
... in the Battery Tester Code field of the warranty transaction with the battery replacement labor operation. Do not enter any spaces or hyphens when entering the Warranty Code in the Battery Tester Code field. If a Warranty Code is not included on the...
The Policy Evaluation Tool - 06/13/2023
... Portal in GlobalConnect. These instances should be rare and supported by a good business case. A copy of the approved Pre-Approval form must be attached to the job card and retained with the vehicle history folder. The form is not required to be attached...
Add On Repairs - 06/13/2023
... regarding their vehicle. The Warranty Administrator must ensure that add on repair approvals are properly documented on the job card. During the submission process, there is a box to be checked if the labor operation being submitted is a repair that...
Tire Coverage - 07/21/2022
... wear and tear, lack of maintenance, or road hazards. Examples for lack of maintenance include improper tire inflation, repair, and tires that show wear due to the lack of tire rotation. Alterations to the vehicle, racing, and vandalism that directly...
Cadillac CPO Limited Warranty - 05/04/2022
... Pre-Owned warranty; however, the warranty is NOT bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March will tell you what's covered. You can find it in GlobalConnect in the Dealership Policies Procedures and Manuals Quicklinks section. In...
Customer Participation - 03/20/2020
... total cost of the warranty repair and participation levels of everyone involved will be properly documented and accounted for. The job card and warranty transaction submission should include all of the same required fields as a regular warranty transaction and...
Warranty Briefs: GWM User Manual - 05/25/2022
... Management it may not be referred to quite as often as the Service P&P Manual. Take a moment to open and review all the GWM User Manual has to offer! ...
Warranty Briefs: Wheel Alignment - 12/08/2017
... an alignment as a result of a defective component the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the recording of the before and after...
Warranty Briefs: Error 834 - 09/11/2018
... customer takes a vehicle out on a test drive and noticed the navigation system was not fully operational. The vehicle was taken to the service department and the concern was addressed and corrected. Again, there's no previous history on this vehicle no...
Servicing Vehicles From Canada - 06/20/2019
... advisors must verify proof of residency and ownership. This can be accomplished by making a copy of the customer's driver's license and vehicle registration and attaching it to the job card. It is also important to ensure the customer is a tourist and...
Perforation Corrosion Repairs - 08/25/2020
... time to support what they are asking to be paid. It's important to note that Straight Time labor operations cannot have Other Labor Hours in the transaction; all time, regardless of what or how something was repaired, goes in base time. Finally, many...
Major Assembly Replacements - 05/26/2021
... gasoline and diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following scenarios An assembly can be repaired for...
Stock Vehicle & NPF ...& OLH - 01/18/2008
... order the reason for other labor hours. Separate on/off time punches are required for each labor operation with other labor hours, including on/off time associated with diagnosis time beyond published variable diagnosis time. • Technician inefficiency...
HYBRID WARRANTY - 02/06/2008
Hybrid warranty information may be found in DealerWorld within SI. Select the year, make and model form the drop down area. Select the Limited Warranty and Owner Assistance Information from the Owner's Warranty Books publication. Access the GM New Vehicle...
Forum Re-Organization - 07/22/2008
As this forum has grown, some areas have become more popular than others essentially becoming a catch-all. So, we've re-organized the categories to hopefully simplify things. Don't worry we didn't delete any posts. The following categories have been...
Re: Taking a Poll - 06/10/2008
... Too bad, two heads are better than one! I spent 41 years as a technician, business owner/operator and now sit at a computer all day. Not near as much fun! 1) 6 yrs. 2) Chev/Cadillac, Isuzu and Gm medium duty. 3) J&L class and Gm resourses. I have done...
Re: Taking a Poll - 08/25/2008
1. Since 1997 2. Chrysler and GM 3. Pretty much self taught 4. SI and J&L(so much help) 5. 15-20 6. Finding Labor ops 7. Typing 8. Reynolds 9. Michigan 10. Full time 11. Female 12. Dealer Trades, I was in Accounting for 8 years so I help when necessary...
Forum - 06/01/2023
... Vehicles must be scanned wtih SAVI or approved Dongle device at the time the repair order is opened....
Forum - 10/14/2020
... I then have to submit manually via Global. IF you have more than one line that has labor ops using the SPS codes make sure you change what I call the back screen otherwise it will use the first one you put it. On Trans claims if you do not click...
Forum - 06/22/2022
... GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty, or at a minimum, 12 months. All...
Forum - 07/31/2021
Techs usually look up their own opcodes and times, advisors book the tickets and verify that it is ready to go and print it to cashier. (CDK) The cashier sorts the invoices and puts the warranty tickets in a bin. I collect the bin each day and review...
New maintenance reimbursement rates chart - 11/01/2021
Since its live today, I removed old rates, simplified and cleaned it up a tad: This is for 1st Maintenance only, op codes 0600723, 0600743, 0600733 Envision Trax Acadia 2.0L 45 1.4L 41 2.0L 45 Encore...
... repair. The overall intent is to turn a potentially negative ownership experience into an opportunity for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation in cross-line...
Electronic Exchange - 12/22/2023
When your technicians need parts to repair a vehicle they are working on, they head to the parts department. Hopefully those parts are in stock, but sometimes they must be ordered. There are some parts, however, that can't be ordered the way most parts...
Cadillac Maintenance - 06/15/2023
... claims are submitted as a ZREG transaction type through Global Warranty Management with the appropriate labor operation based on the model and the service performed. Parts and oil are reimbursed at the published dealer net price plus applicable mark...
Warranty Briefs: Warranty Battery Replacements - 06/27/2023
... in the Battery Tester Code field of the warranty transaction with the battery replacement labor operation. Do not enter any spaces or hyphens when entering the Warranty Code in the Battery Tester Code field. If a Warranty Code is not included on the...
The Policy Evaluation Tool - 06/13/2023
... Portal in GlobalConnect. These instances should be rare and supported by a good business case. A copy of the approved Pre-Approval form must be attached to the job card and retained with the vehicle history folder. The form is not required to be attached...
Add On Repairs - 06/13/2023
... regarding their vehicle. The Warranty Administrator must ensure that add on repair approvals are properly documented on the job card. During the submission process, there is a box to be checked if the labor operation being submitted is a repair that...
Tire Coverage - 07/21/2022
... wear and tear, lack of maintenance, or road hazards. Examples for lack of maintenance include improper tire inflation, repair, and tires that show wear due to the lack of tire rotation. Alterations to the vehicle, racing, and vandalism that directly...
Cadillac CPO Limited Warranty - 05/04/2022
... Pre-Owned warranty; however, the warranty is NOT bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March will tell you what's covered. You can find it in GlobalConnect in the Dealership Policies Procedures and Manuals Quicklinks section. In...
Customer Participation - 03/20/2020
... total cost of the warranty repair and participation levels of everyone involved will be properly documented and accounted for. The job card and warranty transaction submission should include all of the same required fields as a regular warranty transaction and...
Warranty Briefs: GWM User Manual - 05/25/2022
... Management it may not be referred to quite as often as the Service P&P Manual. Take a moment to open and review all the GWM User Manual has to offer! ...
Warranty Briefs: Wheel Alignment - 12/08/2017
... an alignment as a result of a defective component the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the recording of the before and after...
Warranty Briefs: Error 834 - 09/11/2018
... customer takes a vehicle out on a test drive and noticed the navigation system was not fully operational. The vehicle was taken to the service department and the concern was addressed and corrected. Again, there's no previous history on this vehicle no...
Servicing Vehicles From Canada - 06/20/2019
... advisors must verify proof of residency and ownership. This can be accomplished by making a copy of the customer's driver's license and vehicle registration and attaching it to the job card. It is also important to ensure the customer is a tourist and...
Perforation Corrosion Repairs - 08/25/2020
... time to support what they are asking to be paid. It's important to note that Straight Time labor operations cannot have Other Labor Hours in the transaction; all time, regardless of what or how something was repaired, goes in base time. Finally, many...
Major Assembly Replacements - 05/26/2021
... gasoline and diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following scenarios An assembly can be repaired for...
Stock Vehicle & NPF ...& OLH - 01/18/2008
... order the reason for other labor hours. Separate on/off time punches are required for each labor operation with other labor hours, including on/off time associated with diagnosis time beyond published variable diagnosis time. • Technician inefficiency...
HYBRID WARRANTY - 02/06/2008
Hybrid warranty information may be found in DealerWorld within SI. Select the year, make and model form the drop down area. Select the Limited Warranty and Owner Assistance Information from the Owner's Warranty Books publication. Access the GM New Vehicle...
Forum Re-Organization - 07/22/2008
As this forum has grown, some areas have become more popular than others essentially becoming a catch-all. So, we've re-organized the categories to hopefully simplify things. Don't worry we didn't delete any posts. The following categories have been...
Re: Taking a Poll - 06/10/2008
... Too bad, two heads are better than one! I spent 41 years as a technician, business owner/operator and now sit at a computer all day. Not near as much fun! 1) 6 yrs. 2) Chev/Cadillac, Isuzu and Gm medium duty. 3) J&L class and Gm resourses. I have done...
Re: Taking a Poll - 08/25/2008
1. Since 1997 2. Chrysler and GM 3. Pretty much self taught 4. SI and J&L(so much help) 5. 15-20 6. Finding Labor ops 7. Typing 8. Reynolds 9. Michigan 10. Full time 11. Female 12. Dealer Trades, I was in Accounting for 8 years so I help when necessary...
Forum - 06/01/2023
... Vehicles must be scanned wtih SAVI or approved Dongle device at the time the repair order is opened....
Forum - 10/14/2020
... I then have to submit manually via Global. IF you have more than one line that has labor ops using the SPS codes make sure you change what I call the back screen otherwise it will use the first one you put it. On Trans claims if you do not click...
Forum - 06/22/2022
... GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty, or at a minimum, 12 months. All...
Forum - 07/31/2021
Techs usually look up their own opcodes and times, advisors book the tickets and verify that it is ready to go and print it to cashier. (CDK) The cashier sorts the invoices and puts the warranty tickets in a bin. I collect the bin each day and review...
New maintenance reimbursement rates chart - 11/01/2021
Since its live today, I removed old rates, simplified and cleaned it up a tad: This is for 1st Maintenance only, op codes 0600723, 0600743, 0600733 Envision Trax Acadia 2.0L 45 1.4L 41 2.0L 45 Encore...
Forum - 02/12/2018
... punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate time punch for OLH must be distinguishable from the other punch times for that job card, and support the amount of time...
Forum - 02/06/2018
UPDATE! I just got a response back from WSC regarding this question, and here's the response. What my opinion is, if the customer takes their vehicle to an outside shop, while still under warranty, I would offer a reimbursement at warranty rates. If...
Forum - 07/26/2018
... THE LIGHT DOES NOT COME ON. YOU CANNOT CLAIM DIAG TIME ON A TSB UNLESS IT IS CALLED OUT IN THE OPERATION CODE EXAMPLE 3 INITIAL PUNCH 0.3 ROAD TEST AND PULL CODES FOR SES CONCERN PUBLISHED TIME 1.0 PERFORM PUBLISHED...
Forum - 05/15/2018
If it's still under Bumper-to-bumper, why wouldn't it be covered? I'd use this labor op and you might be able to get an "add" of .2 for dye leak testing. 4417169 A/C System Analysis Effective Date: May 1, 2018 LABOR CODE: 4417169 Note:...
Warranty Analysis Reports - 10/23/2019
... provide warranty data; Summary By Reject Reason, VIN Repair Count, Average Payment Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Average Payment...
September 2019 Recall Update - 08/27/2019
... bulletin has been updated. Certain 2017-19 Chevrolet Trax vehicles are included in the recall population. Customer Satisfaction Recall N182206730: Hard Pedal at Low Speed Stops: The bulletin that involves approximately 59,000 vehicles is in effect until...
Reject of the Month - September 2019 - 08/27/2019
... or not possible to get the customer’s signature (e.g. the vehicle was towed in or dropped off after hours). In those situations, service management must state the reason and sign on the authorization line on the job card, prior to any repairs being...
LTG FAQs - 08/27/2019
... repair time studies are performed at GAESO SDC facility. PDI time studies are performed in cooperation with CVO garage. All warranty labor times are determined by following the steps of the associated service procedure. In the US, labor time studies...
February 2019 Recall Update - 01/21/2019
... fuel tank to evaporative canister tubes as necessary. The approximately 17,000 involved vehicle population is covered for a period of 15 years or 150,000 miles by the special coverage. Safety Recall 18359: Cab Tilt Handle Orientation: Certain 2018-2019...
May 2019 Recall Update - 04/22/2019
... or 80,000 miles. Dealers are instructed to resolve the issue by ordering and installing the appropriate service repair kit. Kits contain 2 SBZA modules, a wiring harness, and a plastic cover kit which contains RH and LH plastic covers, tie straps, push...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... for Transitional Zero Emissions Vehicles and has the same coverage. In other words, if a labor operation shows Coverage Code E, E1, or E2, coverage is 15/150,000 miles. PZEVs began in California. Throughout the years, other states have adopted...
Core Parts - 05/29/2019
... in the Freight and Postage/Net Item field. “Core” must be selected from the drop down box. The core exchange value documentation must be printed and attached to the job card on which the transaction is being claimed. The core part number...
WPC Parts Return Program - 12/19/2018
... of the part that is charged back, it’s the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center is...
January 2019 Recall Update - 12/19/2018
... suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two different categories, vehicles that consistently experience high-absolute humidity (HAH) and those that do not. Exposure...
GM Authorization - 02/25/2021
... limit of $2,500. Transactions that exceed $2,500.00 must be submitted with GM authorization. A copy of the Policy Evaluation Tool must be attached to the transaction. Authorization code A approval must be applied to the job card prior to the first transaction...
100% Policy and Part Warranties - 02/25/2021
... under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited...
February 2021 Recall Update - 01/27/2021
... software. Evidence of the condition must be provided by the customer, DTC, photo, or video. A copy of the evidence must be filed with the warranty claim. The condition affects approximately 22,000 vehicles with coverage for 7 years or 72,000 miles. Safety...
Goodwill Tools (Part I) - 01/27/2021
... Center (CAC) for resolving customer issues and maintaining customer satisfaction. The following options are available via the Dealer Aftersales Empowerment Application in GlobalConnect. An Aftersales Empowerment Request form must be completed and sent...
Add On Repair Approval Process Requirements - 12/29/2020
... of how a line should be added: After job card was printed, it was discovered there is an open recall. Customer called later in the day to state they forgot to mention at writeup that the passenger heated seat isn’t heating. During the multipoint...
Components and Services with Limited Coverage - 12/29/2020
... considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual, it is usually up to the service advisors to inform their customers as to what is covered and what is not during...
Battery Notes - 11/25/2020
... Warranty during the period of Service Agent inventory storage. Battery replacement requires a copy of the DCBS or GR8 Test Report showing the Replace Battery or Bad Battery test result and Warranty Code must be attached to the transaction. Supporting...
Battery Transaction Requirements - 11/25/2020
... test, significance of obtaining the complete test code from the battery tester, as well as the proper setup procedure. When using the GR8 tester, the correct battery type and CCA rating for the battery must be selected. Selecting the incorrect...
New Technician Add Times for Transmission Repairs - 05/26/2021
... labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using components that are part of the overall transmission repair. The focus on part replacement...
Policies for Engine and Transmission Replacements - 03/22/2021
... submitting an engine or transmission assembly replacement transaction, scan the shop copy of the job card and attach it to the transaction. Include technician time stamps in support of diagnosis time or OLH labor time requests. Include any related CAC...
Service Policies and Procedures Updates - 03/27/2020
The Service Policies and Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have...
... punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate time punch for OLH must be distinguishable from the other punch times for that job card, and support the amount of time...
Forum - 02/06/2018
UPDATE! I just got a response back from WSC regarding this question, and here's the response. What my opinion is, if the customer takes their vehicle to an outside shop, while still under warranty, I would offer a reimbursement at warranty rates. If...
Forum - 07/26/2018
... THE LIGHT DOES NOT COME ON. YOU CANNOT CLAIM DIAG TIME ON A TSB UNLESS IT IS CALLED OUT IN THE OPERATION CODE EXAMPLE 3 INITIAL PUNCH 0.3 ROAD TEST AND PULL CODES FOR SES CONCERN PUBLISHED TIME 1.0 PERFORM PUBLISHED...
Forum - 05/15/2018
If it's still under Bumper-to-bumper, why wouldn't it be covered? I'd use this labor op and you might be able to get an "add" of .2 for dye leak testing. 4417169 A/C System Analysis Effective Date: May 1, 2018 LABOR CODE: 4417169 Note:...
Warranty Analysis Reports - 10/23/2019
... provide warranty data; Summary By Reject Reason, VIN Repair Count, Average Payment Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Average Payment...
September 2019 Recall Update - 08/27/2019
... bulletin has been updated. Certain 2017-19 Chevrolet Trax vehicles are included in the recall population. Customer Satisfaction Recall N182206730: Hard Pedal at Low Speed Stops: The bulletin that involves approximately 59,000 vehicles is in effect until...
Reject of the Month - September 2019 - 08/27/2019
... or not possible to get the customer’s signature (e.g. the vehicle was towed in or dropped off after hours). In those situations, service management must state the reason and sign on the authorization line on the job card, prior to any repairs being...
LTG FAQs - 08/27/2019
... repair time studies are performed at GAESO SDC facility. PDI time studies are performed in cooperation with CVO garage. All warranty labor times are determined by following the steps of the associated service procedure. In the US, labor time studies...
February 2019 Recall Update - 01/21/2019
... fuel tank to evaporative canister tubes as necessary. The approximately 17,000 involved vehicle population is covered for a period of 15 years or 150,000 miles by the special coverage. Safety Recall 18359: Cab Tilt Handle Orientation: Certain 2018-2019...
May 2019 Recall Update - 04/22/2019
... or 80,000 miles. Dealers are instructed to resolve the issue by ordering and installing the appropriate service repair kit. Kits contain 2 SBZA modules, a wiring harness, and a plastic cover kit which contains RH and LH plastic covers, tie straps, push...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... for Transitional Zero Emissions Vehicles and has the same coverage. In other words, if a labor operation shows Coverage Code E, E1, or E2, coverage is 15/150,000 miles. PZEVs began in California. Throughout the years, other states have adopted...
Core Parts - 05/29/2019
... in the Freight and Postage/Net Item field. “Core” must be selected from the drop down box. The core exchange value documentation must be printed and attached to the job card on which the transaction is being claimed. The core part number...
WPC Parts Return Program - 12/19/2018
... of the part that is charged back, it’s the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center is...
January 2019 Recall Update - 12/19/2018
... suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two different categories, vehicles that consistently experience high-absolute humidity (HAH) and those that do not. Exposure...
GM Authorization - 02/25/2021
... limit of $2,500. Transactions that exceed $2,500.00 must be submitted with GM authorization. A copy of the Policy Evaluation Tool must be attached to the transaction. Authorization code A approval must be applied to the job card prior to the first transaction...
100% Policy and Part Warranties - 02/25/2021
... under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited...
February 2021 Recall Update - 01/27/2021
... software. Evidence of the condition must be provided by the customer, DTC, photo, or video. A copy of the evidence must be filed with the warranty claim. The condition affects approximately 22,000 vehicles with coverage for 7 years or 72,000 miles. Safety...
Goodwill Tools (Part I) - 01/27/2021
... Center (CAC) for resolving customer issues and maintaining customer satisfaction. The following options are available via the Dealer Aftersales Empowerment Application in GlobalConnect. An Aftersales Empowerment Request form must be completed and sent...
Add On Repair Approval Process Requirements - 12/29/2020
... of how a line should be added: After job card was printed, it was discovered there is an open recall. Customer called later in the day to state they forgot to mention at writeup that the passenger heated seat isn’t heating. During the multipoint...
Components and Services with Limited Coverage - 12/29/2020
... considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual, it is usually up to the service advisors to inform their customers as to what is covered and what is not during...
Battery Notes - 11/25/2020
... Warranty during the period of Service Agent inventory storage. Battery replacement requires a copy of the DCBS or GR8 Test Report showing the Replace Battery or Bad Battery test result and Warranty Code must be attached to the transaction. Supporting...
Battery Transaction Requirements - 11/25/2020
... test, significance of obtaining the complete test code from the battery tester, as well as the proper setup procedure. When using the GR8 tester, the correct battery type and CCA rating for the battery must be selected. Selecting the incorrect...
New Technician Add Times for Transmission Repairs - 05/26/2021
... labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using components that are part of the overall transmission repair. The focus on part replacement...
Policies for Engine and Transmission Replacements - 03/22/2021
... submitting an engine or transmission assembly replacement transaction, scan the shop copy of the job card and attach it to the transaction. Include technician time stamps in support of diagnosis time or OLH labor time requests. Include any related CAC...
Service Policies and Procedures Updates - 03/27/2020
The Service Policies and Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have...
Comeback Prevention - 04/29/2020
... article is to simply highlight a few of the recommendations contained within it. We recommend you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership...
Comeback Prevention - 04/29/2020
... article is to simply highlight a few of the recommendations contained within it. We recommend you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership...
May 2020 Recall Update - 04/29/2020
... Frequency: The recall bulletin has been updated to include all remaining vehicles in the recall population. The recall was originally launched in Canada only, but now includes 2016-19 model year vehicles in the US, Canada, and other regions. Certain...
July 2020 Recall Update - 06/23/2020
Special Coverage N182180270-01 Tail Lamps Inoperative: The special coverage bulletin has been updated to include the 2017 model year. Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04...
Early Bird Envelopes, Drop Off & Pre-Write Up Forms - 08/25/2020
Service customers who choose to drop their vehicles off without going into the service department can use an early bird envelope or other type of drop off form for providing authorization to repair their vehicles. Your customer provides their authorization...
Electrical Diagnostic Time - 07/30/2020
... time from 0.3 to a maximum of 1.0 labor hours, keeping in mind there are still some labor operations that only allow for up to 0.3 labor hours. The change resulted from GM listening to dealers and understanding that today’s vehicles are much more...
The Parts Policies & Procedures Manual - 10/27/2020
... installed by the dealer under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty (ELW) or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited...
October 2020 Recall Update - 09/22/2020
... HD, GMC Savana, and Sierra HD vehicles equipped with a diesel engine are included in the bulletin population. The condition is covered for a period of 10 years or 120,000 miles. To address the condition dealers are to replace the DEF tank reservoir,...
September 2020 Recall Update - 08/25/2020
... Escalade ESV, Chevrolet Suburban, Tahoe, and GMC Yukon, Yukon XL are included in the bulletin population. Repairs are covered for 5 years/60,000 miles for Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL and 6 years/72,000 miles for Cadillac Escalade...
Dealer Empowerment - 02/26/2024
... that exceed dealer empowerment must be submitted with GM Authorization for review. Attach a copy of the hard/shop copy of the job card to the transaction that shows valid service management authorization and time punch documentation. Ensure that job...
Reject of the Month - February 2024 - 01/29/2024
... approximately 20 days prior at 64,382 miles, under warranty). The job card was closed with labor operation 4050960 as transaction type ZPTI as the previous repair was within the part warranty period of 24 months. The job card rejected with error...
GlobalConnect Recovery - 01/29/2024
... Microsoft Edge browser: Click CTRL + H on the keyboard Click the three dots (ellipsis) in the top right Click “Open History Page” Click “Clear Browsing Data” Click “Clear Now” (Do not click/unclick checkboxes....
December 2023 Recall Update - 11/29/2023
... The recall is in effect until November 30, 2025. Safety Recall N232404441-02 HV Battery Loss of Propulsion: The recall bulletin has been revised to expand the population to include additional 2023 model year Cadillac LYRIQ and GMC Hummer EV vehicles....
Merry Christmas from jlwarranty - 11/29/2023
Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Dealer Empowerment,...
Reject of the Month - January 2024 - 12/26/2023
... time. The original job card was closed as customer pay and a new part warranty job card opened. The technician noted on the original, customer pay invoice, that the vehicle was stuck at 4 mph and could not be driven. The dealership did not...
Service Management Approval Requirements - 12/26/2023
... would typically be the service manager, service director, assistant service manager, or the fixed operations manager. When portions of responsibilities are delegated to other members of service management, those who become empowered are to be salaried...
November 2023 Recall Update - 10/25/2023
... Recall N232409550 Incorrect Refrigerant Label: A total of 58 vehicles are included in the recall population. Certain 2023 Cadillac LYRIQ vehicles may have an incorrect refrigerant label. Dealers are instructed to replace the label. The recall is in effect...
Policy Repair Exceptions - 08/29/2023
... empowered to deviate from the tool result amount up to $500. GM pre-approval is NOT required. A copy of the signed customer pay job card and Policy Evaluation Tool result must still be attached to the transaction. These situations should be rare and...
Emissions Warranty Coverage - 09/25/2023
... state, emissions component coverage reverts to Federal Emissions Warranty terms. Labor operations that are emissions related will be identified in the Labor Time Guide with Coverage Code: Emission E, E1, or E2. Coverage Code E (Standard...
Cross-Line Warranty - 03/23/2023
... repair. The overall intent is to turn a potentially negative ownership experience into an opportunity for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation...
The Letter of Notification (LON) - 01/04/2023
... scenarios qualify as a STI delivery: the carrier delivers the vehicle before the dealership opens for normal business, after normal business hours, or on a weekend or national holiday. When the vehicle is delivered before normal business hours,...
Empowerment Limits - 01/04/2023
... and paid without the need for GM review or approval. Dealers are entrusted with the “open checkbook” approach with the agreement that claims will follow warranty terms and comply with Service Policies and Procedures....
Warranty Blocks and Branded Titles - 05/23/2023
... to the entire vehicle or select components/systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. The same services allowed in vehicles with a branded title are allowed on vehicles with a good...
Bulletin Updates - 05/23/2023
... to including the 2024 model year, the bulletins also contain other notable revisions. The Required Operating Procedures-8 Points Bulletin, 04-00-89-015Z was updated to include a good add on repair approval examples section, as well as revisions to applicable...
Policy Evaluation Tool Pilot Program - 05/23/2023
... requirements outlined in Dealer Empowerment Bulletin 11-00-89-005. Dealers continue to have the option of charging customers warranty rates for Policy repairs as has been the practice until now. However, you may now charge the customer at your customary...
... article is to simply highlight a few of the recommendations contained within it. We recommend you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership...
Comeback Prevention - 04/29/2020
... article is to simply highlight a few of the recommendations contained within it. We recommend you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership...
May 2020 Recall Update - 04/29/2020
... Frequency: The recall bulletin has been updated to include all remaining vehicles in the recall population. The recall was originally launched in Canada only, but now includes 2016-19 model year vehicles in the US, Canada, and other regions. Certain...
July 2020 Recall Update - 06/23/2020
Special Coverage N182180270-01 Tail Lamps Inoperative: The special coverage bulletin has been updated to include the 2017 model year. Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04...
Early Bird Envelopes, Drop Off & Pre-Write Up Forms - 08/25/2020
Service customers who choose to drop their vehicles off without going into the service department can use an early bird envelope or other type of drop off form for providing authorization to repair their vehicles. Your customer provides their authorization...
Electrical Diagnostic Time - 07/30/2020
... time from 0.3 to a maximum of 1.0 labor hours, keeping in mind there are still some labor operations that only allow for up to 0.3 labor hours. The change resulted from GM listening to dealers and understanding that today’s vehicles are much more...
The Parts Policies & Procedures Manual - 10/27/2020
... installed by the dealer under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty (ELW) or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited...
October 2020 Recall Update - 09/22/2020
... HD, GMC Savana, and Sierra HD vehicles equipped with a diesel engine are included in the bulletin population. The condition is covered for a period of 10 years or 120,000 miles. To address the condition dealers are to replace the DEF tank reservoir,...
September 2020 Recall Update - 08/25/2020
... Escalade ESV, Chevrolet Suburban, Tahoe, and GMC Yukon, Yukon XL are included in the bulletin population. Repairs are covered for 5 years/60,000 miles for Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL and 6 years/72,000 miles for Cadillac Escalade...
Dealer Empowerment - 02/26/2024
... that exceed dealer empowerment must be submitted with GM Authorization for review. Attach a copy of the hard/shop copy of the job card to the transaction that shows valid service management authorization and time punch documentation. Ensure that job...
Reject of the Month - February 2024 - 01/29/2024
... approximately 20 days prior at 64,382 miles, under warranty). The job card was closed with labor operation 4050960 as transaction type ZPTI as the previous repair was within the part warranty period of 24 months. The job card rejected with error...
GlobalConnect Recovery - 01/29/2024
... Microsoft Edge browser: Click CTRL + H on the keyboard Click the three dots (ellipsis) in the top right Click “Open History Page” Click “Clear Browsing Data” Click “Clear Now” (Do not click/unclick checkboxes....
December 2023 Recall Update - 11/29/2023
... The recall is in effect until November 30, 2025. Safety Recall N232404441-02 HV Battery Loss of Propulsion: The recall bulletin has been revised to expand the population to include additional 2023 model year Cadillac LYRIQ and GMC Hummer EV vehicles....
Merry Christmas from jlwarranty - 11/29/2023
Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Dealer Empowerment,...
Reject of the Month - January 2024 - 12/26/2023
... time. The original job card was closed as customer pay and a new part warranty job card opened. The technician noted on the original, customer pay invoice, that the vehicle was stuck at 4 mph and could not be driven. The dealership did not...
Service Management Approval Requirements - 12/26/2023
... would typically be the service manager, service director, assistant service manager, or the fixed operations manager. When portions of responsibilities are delegated to other members of service management, those who become empowered are to be salaried...
November 2023 Recall Update - 10/25/2023
... Recall N232409550 Incorrect Refrigerant Label: A total of 58 vehicles are included in the recall population. Certain 2023 Cadillac LYRIQ vehicles may have an incorrect refrigerant label. Dealers are instructed to replace the label. The recall is in effect...
Policy Repair Exceptions - 08/29/2023
... empowered to deviate from the tool result amount up to $500. GM pre-approval is NOT required. A copy of the signed customer pay job card and Policy Evaluation Tool result must still be attached to the transaction. These situations should be rare and...
Emissions Warranty Coverage - 09/25/2023
... state, emissions component coverage reverts to Federal Emissions Warranty terms. Labor operations that are emissions related will be identified in the Labor Time Guide with Coverage Code: Emission E, E1, or E2. Coverage Code E (Standard...
Cross-Line Warranty - 03/23/2023
... repair. The overall intent is to turn a potentially negative ownership experience into an opportunity for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation...
The Letter of Notification (LON) - 01/04/2023
... scenarios qualify as a STI delivery: the carrier delivers the vehicle before the dealership opens for normal business, after normal business hours, or on a weekend or national holiday. When the vehicle is delivered before normal business hours,...
Empowerment Limits - 01/04/2023
... and paid without the need for GM review or approval. Dealers are entrusted with the “open checkbook” approach with the agreement that claims will follow warranty terms and comply with Service Policies and Procedures....
Warranty Blocks and Branded Titles - 05/23/2023
... to the entire vehicle or select components/systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. The same services allowed in vehicles with a branded title are allowed on vehicles with a good...
Bulletin Updates - 05/23/2023
... to including the 2024 model year, the bulletins also contain other notable revisions. The Required Operating Procedures-8 Points Bulletin, 04-00-89-015Z was updated to include a good add on repair approval examples section, as well as revisions to applicable...
Policy Evaluation Tool Pilot Program - 05/23/2023
... requirements outlined in Dealer Empowerment Bulletin 11-00-89-005. Dealers continue to have the option of charging customers warranty rates for Policy repairs as has been the practice until now. However, you may now charge the customer at your customary...
Parts Scrapping - 04/25/2023
... information in the report that will generate an Excel spreadsheet. Once the spreadsheet is opened, many columns will need to be removed to create a one-page report. The first couple of times creating the report can be cumbersome, but it gets easier after...
Add on Repairs - 04/25/2023
... separately on the job card. Customer concerns that are not documented on the early bird or night drop forms that are added to the job card are considered add on repairs and must be handled as such with service management approval prior to work being...
Reject of the Month - May 2023 - 04/25/2023
... without a scan and without a valid exception will not be paid. Effective with job cards opened on or after April 10, GWM will auto-reject claims without a dongle scan. GM is aware that there are situations where a scan could not be performed....
July 2023 Recall Update - 06/26/2023
... may prematurely corrode at the pivot. Approximately 120,000 vehicles are included in the recall population. Safety Recall N222368030 Inadequate Fuel Pump Flow: Certain 2017-19 Chevrolet 2500/3500 and GMC Sierra 2500/3500 trucks equipped with diesel engine...
Personal Property Damage - 07/25/2023
GM will reimburse a customer for damage to their personal property arising out of a claimed product related concern when a vehicle is covered under an applicable warranty. This would be for goods located in the vehicle. Examples from bulletin 09-00-89-008...
Dongle Device Scans - 06/26/2023
... Vehicles must be scanned wtih SAVI or approved Dongle device at the time the repair order is opened....
Emission Control Systems Warranties - 09/26/2022
... emissions warranty provides for longer warranty coverage on emission related repairs. Labor operations that are emissions related will be identified with Coverage Code: Emission E, E1, or E2. Coverage Code E - for warranty repairs performed in...
Reject of the Month - October 2022 - 09/26/2022
... and replaced the oil pan gasket as a part warranty repair. The claim was submitted with a copy of the previous customer pay job card and was accepted for payment. In August 2022 the dealership was notified of an in-house review, which included...
October 2022 Recall Update - 09/26/2022
... Front Wiper Transmission Arm Linkage Failure: The bulletin has been revised to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage...
Enhancements - 10/28/2022
... that is published as a link (e.g. Special Coverage 17157 ) can be clicked on to link to a pop up screen providing full coverage details. These helpful updates will allow users to get complete details on the coverage without having to access SI. Dealers...
Preventing Battery Debits - 07/27/2022
... vehicle, technicians should always follow the current Service Information (SI) procedures for proper battery testing: Open SI and on the first page enter the full VIN of the vehicle Select Service Manual/Bulletins Select General Information (twice) Select...
June 2022 Recall Update - 05/25/2022
... a revised parts information section and to note that additional vehicles have been moved to “Open” status. The recall affects certain 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Customer Satisfaction Recall N212351810 Both...
May 2022 Recall Update - 04/26/2022
... Regal, and 2013 Chevrolet Malibu vehicles. Safety Recall N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the customer notification letter. The program affects certain...
Adding an Attachment to a Pending Transaction - 04/26/2022
... validates that the GMIN was active for the submitting dealership BAC at the time of the job card open date. If an issue is detected, GWM will return one of the following rejects: Error Code 05: Invalid GMIN number supplied for the technician Error Code...
Parts and Accessories Warranty - 03/28/2022
... under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited...
Clock Time - 03/28/2022
... line separately. This becomes especially important if the repair line has a Straight Time labor operation, diagnostic time, OLH, or an add on repair involved which require separate time documentation. Technician clock time is one of the nine most common...
The Photo Return Process - 02/23/2022
... days. The requestor will review the photos submitted by dealer within 5 days, and has three options: Decides that there is enough part issue information from photos to close out the request. Decides that the physical part must be returned...
Reject of the Month - April 2022 - 03/28/2022
... May Not Be Attached and N192264451 Premature Brake Wear Notification. The service advisor opened a job card for the performance of the recalls with an estimate entered for the mileage. The technician completed the required repairs and the job card...
February 2022 Recall Update - 01/27/2022
... Passenger Airbag Takata Inflator-Priority Group 10: The recall has been updated to include a copy of the customer letter. The recall affects certain 2010-13 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, GMC Sierra 1500, 2010-14 Cadillac...
Warranty Administration Acronyms - 01/04/2022
... --- Idle Air Control IPC --- Instrument Panel Cluster IVH --- Investigate Vehicle History LOP --- Labor Operation LOF --- Lube, Oil, Filter LTG --- Labor Time Guide MAF --- Mass Air Flow MAP --- Manifold Absolute Pressure MDL --- Module MIL...
Getting to Know the PET - 01/03/2022
... particular case. Consider that use of a Goodwill Tool or Owner Loyalty Certificate may be more appropriate, and in some cases preferred by the customer. Enter all required information into the Tool. The total repair cost must be entered at warranty rates...
Empowerment: - 12/01/2021
... is important to note that not all of the tools are available in all states, or for use in a stop sale or recall situation. In addition to the bulletin update, the Dealer Empowerment Guide has also been revised to reflect the latest Goodwill Tool...
Merry Christmas from jlwarranty - 12/01/2021
Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Pre-Repair Authorization,...
A Warranty Administrators Day - 10/01/2021
... the job training from a well-skilled warranty administrator was either an after-thought or not an option. A new warranty administrator generally does not receive the critical on-the-job training necessary to efficiently perform the day-to-day tasks...
Policy Evaluation Tool - 08/30/2021
... the warranty transaction in this case? The print version of the PET must be attached to the hard copy of the job card. The print version of the PET must be attached to the submitted transaction. A copy of the approved Claim Pre-Approval form must be...
... information in the report that will generate an Excel spreadsheet. Once the spreadsheet is opened, many columns will need to be removed to create a one-page report. The first couple of times creating the report can be cumbersome, but it gets easier after...
Add on Repairs - 04/25/2023
... separately on the job card. Customer concerns that are not documented on the early bird or night drop forms that are added to the job card are considered add on repairs and must be handled as such with service management approval prior to work being...
Reject of the Month - May 2023 - 04/25/2023
... without a scan and without a valid exception will not be paid. Effective with job cards opened on or after April 10, GWM will auto-reject claims without a dongle scan. GM is aware that there are situations where a scan could not be performed....
July 2023 Recall Update - 06/26/2023
... may prematurely corrode at the pivot. Approximately 120,000 vehicles are included in the recall population. Safety Recall N222368030 Inadequate Fuel Pump Flow: Certain 2017-19 Chevrolet 2500/3500 and GMC Sierra 2500/3500 trucks equipped with diesel engine...
Personal Property Damage - 07/25/2023
GM will reimburse a customer for damage to their personal property arising out of a claimed product related concern when a vehicle is covered under an applicable warranty. This would be for goods located in the vehicle. Examples from bulletin 09-00-89-008...
Dongle Device Scans - 06/26/2023
... Vehicles must be scanned wtih SAVI or approved Dongle device at the time the repair order is opened....
Emission Control Systems Warranties - 09/26/2022
... emissions warranty provides for longer warranty coverage on emission related repairs. Labor operations that are emissions related will be identified with Coverage Code: Emission E, E1, or E2. Coverage Code E - for warranty repairs performed in...
Reject of the Month - October 2022 - 09/26/2022
... and replaced the oil pan gasket as a part warranty repair. The claim was submitted with a copy of the previous customer pay job card and was accepted for payment. In August 2022 the dealership was notified of an in-house review, which included...
October 2022 Recall Update - 09/26/2022
... Front Wiper Transmission Arm Linkage Failure: The bulletin has been revised to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage...
Enhancements - 10/28/2022
... that is published as a link (e.g. Special Coverage 17157 ) can be clicked on to link to a pop up screen providing full coverage details. These helpful updates will allow users to get complete details on the coverage without having to access SI. Dealers...
Preventing Battery Debits - 07/27/2022
... vehicle, technicians should always follow the current Service Information (SI) procedures for proper battery testing: Open SI and on the first page enter the full VIN of the vehicle Select Service Manual/Bulletins Select General Information (twice) Select...
June 2022 Recall Update - 05/25/2022
... a revised parts information section and to note that additional vehicles have been moved to “Open” status. The recall affects certain 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Customer Satisfaction Recall N212351810 Both...
May 2022 Recall Update - 04/26/2022
... Regal, and 2013 Chevrolet Malibu vehicles. Safety Recall N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the customer notification letter. The program affects certain...
Adding an Attachment to a Pending Transaction - 04/26/2022
... validates that the GMIN was active for the submitting dealership BAC at the time of the job card open date. If an issue is detected, GWM will return one of the following rejects: Error Code 05: Invalid GMIN number supplied for the technician Error Code...
Parts and Accessories Warranty - 03/28/2022
... under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited...
Clock Time - 03/28/2022
... line separately. This becomes especially important if the repair line has a Straight Time labor operation, diagnostic time, OLH, or an add on repair involved which require separate time documentation. Technician clock time is one of the nine most common...
The Photo Return Process - 02/23/2022
... days. The requestor will review the photos submitted by dealer within 5 days, and has three options: Decides that there is enough part issue information from photos to close out the request. Decides that the physical part must be returned...
Reject of the Month - April 2022 - 03/28/2022
... May Not Be Attached and N192264451 Premature Brake Wear Notification. The service advisor opened a job card for the performance of the recalls with an estimate entered for the mileage. The technician completed the required repairs and the job card...
February 2022 Recall Update - 01/27/2022
... Passenger Airbag Takata Inflator-Priority Group 10: The recall has been updated to include a copy of the customer letter. The recall affects certain 2010-13 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, GMC Sierra 1500, 2010-14 Cadillac...
Warranty Administration Acronyms - 01/04/2022
... --- Idle Air Control IPC --- Instrument Panel Cluster IVH --- Investigate Vehicle History LOP --- Labor Operation LOF --- Lube, Oil, Filter LTG --- Labor Time Guide MAF --- Mass Air Flow MAP --- Manifold Absolute Pressure MDL --- Module MIL...
Getting to Know the PET - 01/03/2022
... particular case. Consider that use of a Goodwill Tool or Owner Loyalty Certificate may be more appropriate, and in some cases preferred by the customer. Enter all required information into the Tool. The total repair cost must be entered at warranty rates...
Empowerment: - 12/01/2021
... is important to note that not all of the tools are available in all states, or for use in a stop sale or recall situation. In addition to the bulletin update, the Dealer Empowerment Guide has also been revised to reflect the latest Goodwill Tool...
Merry Christmas from jlwarranty - 12/01/2021
Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Pre-Repair Authorization,...
A Warranty Administrators Day - 10/01/2021
... the job training from a well-skilled warranty administrator was either an after-thought or not an option. A new warranty administrator generally does not receive the critical on-the-job training necessary to efficiently perform the day-to-day tasks...
Policy Evaluation Tool - 08/30/2021
... the warranty transaction in this case? The print version of the PET must be attached to the hard copy of the job card. The print version of the PET must be attached to the submitted transaction. A copy of the approved Claim Pre-Approval form must be...
Towing Limitations - 10/01/2021
When it comes to getting a customer’s vehicle towed to your dealership, there are two options. The first is to have the customer contact Roadside Assistance and the second is to contact a local tow company. If using Roadside Assistance, there will...
October 2021 Recall Update - 10/01/2021
... specification. Certain 2015 Chevrolet Colorado and GMC Canyon trucks are included in the recall population. Customer Satisfaction Recall N212328520: Incorrect Floor Mats for High Country Package: Approximately 2,800 vehicles are included in the recall...
October 2016 Recall Update - 09/27/2016
... been revised to enhance the Service Procedure section with additional information to ensure the proper sealing of the replacement valve cover gasket. The updated bulletin also includes the customer letter. The recall affects certain 1997-2003 Buick Regal...
Recalls and Supporting Documentation - 12/21/2016
In early December, 2016, GM released Customer Satisfaction Program 16055: Reduced Propulsion Power. The recall addresses a concern with the Propulsion Power Reduced message in the driver information center. In addition to the message, the driver may notice...
Warranty Battery Replacements - 11/29/2016
... Code in the Battery Tester Code field of the warranty transaction for battery replacements-labor operations 4041510 or 4041520. Do not enter any spaces or hyphens when entering the Warranty Code in the Battery Tester Code field If a Warranty Code...
Mail Out Review Trends - 04/17/2017
... technician is required to have separate on/off time punches for the OLH time claimed on each labor operation with OLH. The technician must identify separate on/off punch times that apply. Detailed technician documentation is required, including the steps...
Attaching A Document - 05/22/2017
... assembly replacement that must be GM Authorized for WSC review must include an attached copy of the Cost Comparison worksheet. ZTPT transaction for a transaction total that exceeds $500 must have the appropriate pictures (photo of the VIN, ¾ shot,...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... to Courtesy Transportation Program eligibility. These changes restricted courtesy transportation options to the following situations only: The customer’s vehicle is within the New Vehicle Limited Warranty and the repair is covered under this warranty....
Getting to Know the New PET - 05/22/2017
... outside of the range, the dealer must request DMA Pre-Approval for the deviation. An approved copy of the pre-approval form must be attached to the transaction. Only use PET if you feel offering out of warranty assistance is the best decision for the...
January 2017 Recall Update - 12/21/2016
... GMC Acadia; 2009-2010 Saturn Outlook. Customer Satisfaction Program 16055: Reduced Propulsion Power: Certain 2016-2017 Chevrolet Volt vehicles may have an illuminated Propulsion Power is Reduced message in the driver information center. Dealers...
Policy Repair Guidelines - 01/23/2017
... be considered. In lieu of customer participation, service agent participation is an additional option. In bulletin 11-00-89-005 customer participation is addressed as follows: If you decide that some level of assistance is appropriate, you will need...
Process Changes to the WPC Program - 01/23/2017
... documents. Form B, found in Service Forms, is completed and sent to your DMA if a catastrophic event has occurred that prevents a service agent from returning parts. If a core part is returned to the Core Center before the transaction has been...
March 2018 Recall Update - 02/20/2018
... Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel system are involved. Technicians are required to record the Warranty Claim Code on the job card. The information must also be entered...
Reject of the Month - Rust Through Perforation Repairs - 01/22/2018
... had a very small hole through the panel above the wheel well. To correct the condition the body shop removed the damaged section of the panel, installed a metal patch, and painted the panel to complete the repair. The warranty administrator accessed...
GM Employee Discount - 01/22/2018
... traffic. Active employees and retirees that spend $25 or more in the service lane, in the body shop, or on an over the counter parts purchase are eligible to receive a discount towards their purchase. The eligible discount is based on the total customer...
December 2017 Recall Update - 11/21/2017
Safety Recall 15240D: Power Lift Gate Prop Rod Recovery: The recall has been updated to provide a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The...
From the Forum - CSI Survey - 09/27/2017
... dealer performance to the region/zone/brand. The process may also be used to identify improvement opportunities related to the internal retail processes, procedures, and personnel training. A retail delivery record will trigger the Purchase and...
Grading Criteria at a Glance - 09/27/2017
... Warranty Management-Analyze Warranty tab. Select Service Agent Analysis Summary Report from the options available within Analyze Warranty. While reviewing Service Agent data, including Service Agent Metrics, you will notice a printer icon located at...
Policy Evaluation Tool - 09/27/2017
... officially launched on April 20, 2017. Over the past several months, most dealerships have had the opportunity to use the new tool on at least one Policy Decision transaction. The following are tips and reminders associated with the use of the tool,...
Roadside Assistance Reminder - 10/24/2017
... owner’s manual, including the phone number for the Roadside Service Center, too few people actually read their owner’s manual and aren’t aware they even have this value added service. Roadside Assistance should be explained at the time...
August 2018 Recall Update - 07/23/2018
... are involved in the program which is in effect until June 30, 2020. Special Coverage 18029: Inoperative Purge Solenoid: There are 678,946 vehicles involved in the special coverage that addresses an inoperative purge solenoid. The bulletin covers the...
Reject of the Month - Error code 124 - 08/21/2018
... a monthly basis a warranty administrator at a stand-alone Chevrolet dealership analyzes the top transaction rejects using the Summary by Reject Reason report in GWM. This month the warranty administrator found that error code 124 almost doubled-the...
Signatures - 10/23/2018
... fix the vehicle right the first time. Advisors that skip this step are leaving the job card open to possible chargeback if reviewed by the GM Audit team. Furthermore, if a customer vehicle is damaged while in the dealership’s possession,...
April 2018 Recall Update - 03/26/2018
... into GWM at transaction submission. Special Coverage 17436-01: Loss of All Wheel Drive Operation Due to Corrosion of Rear Differential Control Module (RDCM): The special coverage has been revised to include certain all-wheel drive equipped 2018...
Warranty Administration Resource Center - 04/23/2018
... Claim Submission Resources tab contains the following folders: GWM, GWM Access Information, Labor Operation Selection Tools, Submitting Transactions, and Warranty Codes each with more detailed tools within the folder. Interested in finding information...
When it comes to getting a customer’s vehicle towed to your dealership, there are two options. The first is to have the customer contact Roadside Assistance and the second is to contact a local tow company. If using Roadside Assistance, there will...
October 2021 Recall Update - 10/01/2021
... specification. Certain 2015 Chevrolet Colorado and GMC Canyon trucks are included in the recall population. Customer Satisfaction Recall N212328520: Incorrect Floor Mats for High Country Package: Approximately 2,800 vehicles are included in the recall...
October 2016 Recall Update - 09/27/2016
... been revised to enhance the Service Procedure section with additional information to ensure the proper sealing of the replacement valve cover gasket. The updated bulletin also includes the customer letter. The recall affects certain 1997-2003 Buick Regal...
Recalls and Supporting Documentation - 12/21/2016
In early December, 2016, GM released Customer Satisfaction Program 16055: Reduced Propulsion Power. The recall addresses a concern with the Propulsion Power Reduced message in the driver information center. In addition to the message, the driver may notice...
Warranty Battery Replacements - 11/29/2016
... Code in the Battery Tester Code field of the warranty transaction for battery replacements-labor operations 4041510 or 4041520. Do not enter any spaces or hyphens when entering the Warranty Code in the Battery Tester Code field If a Warranty Code...
Mail Out Review Trends - 04/17/2017
... technician is required to have separate on/off time punches for the OLH time claimed on each labor operation with OLH. The technician must identify separate on/off punch times that apply. Detailed technician documentation is required, including the steps...
Attaching A Document - 05/22/2017
... assembly replacement that must be GM Authorized for WSC review must include an attached copy of the Cost Comparison worksheet. ZTPT transaction for a transaction total that exceeds $500 must have the appropriate pictures (photo of the VIN, ¾ shot,...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... to Courtesy Transportation Program eligibility. These changes restricted courtesy transportation options to the following situations only: The customer’s vehicle is within the New Vehicle Limited Warranty and the repair is covered under this warranty....
Getting to Know the New PET - 05/22/2017
... outside of the range, the dealer must request DMA Pre-Approval for the deviation. An approved copy of the pre-approval form must be attached to the transaction. Only use PET if you feel offering out of warranty assistance is the best decision for the...
January 2017 Recall Update - 12/21/2016
... GMC Acadia; 2009-2010 Saturn Outlook. Customer Satisfaction Program 16055: Reduced Propulsion Power: Certain 2016-2017 Chevrolet Volt vehicles may have an illuminated Propulsion Power is Reduced message in the driver information center. Dealers...
Policy Repair Guidelines - 01/23/2017
... be considered. In lieu of customer participation, service agent participation is an additional option. In bulletin 11-00-89-005 customer participation is addressed as follows: If you decide that some level of assistance is appropriate, you will need...
Process Changes to the WPC Program - 01/23/2017
... documents. Form B, found in Service Forms, is completed and sent to your DMA if a catastrophic event has occurred that prevents a service agent from returning parts. If a core part is returned to the Core Center before the transaction has been...
March 2018 Recall Update - 02/20/2018
... Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel system are involved. Technicians are required to record the Warranty Claim Code on the job card. The information must also be entered...
Reject of the Month - Rust Through Perforation Repairs - 01/22/2018
... had a very small hole through the panel above the wheel well. To correct the condition the body shop removed the damaged section of the panel, installed a metal patch, and painted the panel to complete the repair. The warranty administrator accessed...
GM Employee Discount - 01/22/2018
... traffic. Active employees and retirees that spend $25 or more in the service lane, in the body shop, or on an over the counter parts purchase are eligible to receive a discount towards their purchase. The eligible discount is based on the total customer...
December 2017 Recall Update - 11/21/2017
Safety Recall 15240D: Power Lift Gate Prop Rod Recovery: The recall has been updated to provide a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The...
From the Forum - CSI Survey - 09/27/2017
... dealer performance to the region/zone/brand. The process may also be used to identify improvement opportunities related to the internal retail processes, procedures, and personnel training. A retail delivery record will trigger the Purchase and...
Grading Criteria at a Glance - 09/27/2017
... Warranty Management-Analyze Warranty tab. Select Service Agent Analysis Summary Report from the options available within Analyze Warranty. While reviewing Service Agent data, including Service Agent Metrics, you will notice a printer icon located at...
Policy Evaluation Tool - 09/27/2017
... officially launched on April 20, 2017. Over the past several months, most dealerships have had the opportunity to use the new tool on at least one Policy Decision transaction. The following are tips and reminders associated with the use of the tool,...
Roadside Assistance Reminder - 10/24/2017
... owner’s manual, including the phone number for the Roadside Service Center, too few people actually read their owner’s manual and aren’t aware they even have this value added service. Roadside Assistance should be explained at the time...
August 2018 Recall Update - 07/23/2018
... are involved in the program which is in effect until June 30, 2020. Special Coverage 18029: Inoperative Purge Solenoid: There are 678,946 vehicles involved in the special coverage that addresses an inoperative purge solenoid. The bulletin covers the...
Reject of the Month - Error code 124 - 08/21/2018
... a monthly basis a warranty administrator at a stand-alone Chevrolet dealership analyzes the top transaction rejects using the Summary by Reject Reason report in GWM. This month the warranty administrator found that error code 124 almost doubled-the...
Signatures - 10/23/2018
... fix the vehicle right the first time. Advisors that skip this step are leaving the job card open to possible chargeback if reviewed by the GM Audit team. Furthermore, if a customer vehicle is damaged while in the dealership’s possession,...
April 2018 Recall Update - 03/26/2018
... into GWM at transaction submission. Special Coverage 17436-01: Loss of All Wheel Drive Operation Due to Corrosion of Rear Differential Control Module (RDCM): The special coverage has been revised to include certain all-wheel drive equipped 2018...
Warranty Administration Resource Center - 04/23/2018
... Claim Submission Resources tab contains the following folders: GWM, GWM Access Information, Labor Operation Selection Tools, Submitting Transactions, and Warranty Codes each with more detailed tools within the folder. Interested in finding information...
May 2015 Recall Update - 04/28/2015
... The special coverage has been updated to include 2002-2004 Saturn Vue vehicles to the recall population. Involved vehicles include the 2005-2006 Chevrolet Equinox, 2006 Pontiac Torrent, and 2002-2007 Saturn Vue. The special coverage covers involved vehicles...
February 2015 Recall Update - 01/21/2015
... 2013-2015 Chevrolet Spark vehicles are involved in the recall that has been revised to include a copy of the customer notification letter. Safety Recall 14515A: Chassis ECM Internal Contamination: The recall has been revised to clarify module naming...
August 2015 Recall Update - 07/29/2015
... because either the driver or passenger sleeves are cut or cracked, instruct the customer to stop driving the vehicle and arrange for the vehicle to be towed to the dealership. A replacement safety belt is to be installed, if a replacement is not available,...
March 2016 Recall Update - 03/01/2016
... repair all involved vehicles. GM has begun issuing notification letters to the additional vehicle population. The recall affects certain 2003-2007 Pontiac Vibe vehicles. Safety Recall 14574B: Engine Oil Leak on Exhaust Manifold: The bulletin contains...
April 2016 Recall Update - 04/08/2016
... removal, retention, and disposal of the beauty cover. Safety Recall 15240B: Power Lift Gate Prop Rod Recovery: The following vehicles that are equipped with the Power Lift Gate Option (RPO TB5 or E61) and built prior to March 1, 2012, may be included...
... The special coverage has been updated to include 2002-2004 Saturn Vue vehicles to the recall population. Involved vehicles include the 2005-2006 Chevrolet Equinox, 2006 Pontiac Torrent, and 2002-2007 Saturn Vue. The special coverage covers involved vehicles...
February 2015 Recall Update - 01/21/2015
... 2013-2015 Chevrolet Spark vehicles are involved in the recall that has been revised to include a copy of the customer notification letter. Safety Recall 14515A: Chassis ECM Internal Contamination: The recall has been revised to clarify module naming...
August 2015 Recall Update - 07/29/2015
... because either the driver or passenger sleeves are cut or cracked, instruct the customer to stop driving the vehicle and arrange for the vehicle to be towed to the dealership. A replacement safety belt is to be installed, if a replacement is not available,...
March 2016 Recall Update - 03/01/2016
... repair all involved vehicles. GM has begun issuing notification letters to the additional vehicle population. The recall affects certain 2003-2007 Pontiac Vibe vehicles. Safety Recall 14574B: Engine Oil Leak on Exhaust Manifold: The bulletin contains...
April 2016 Recall Update - 04/08/2016
... removal, retention, and disposal of the beauty cover. Safety Recall 15240B: Power Lift Gate Prop Rod Recovery: The following vehicles that are equipped with the Power Lift Gate Option (RPO TB5 or E61) and built prior to March 1, 2012, may be included...
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Closest to Labor Op Use - 08/09/2011
Every warranty administrator or service manager has encountered a repair situation where no labour operation exists for the repair. This is when the use of a "closest to" labour operation comes into play. A closest to labour operation is the labour operation...
One Labour Operation or Two? - 05/12/2010
... defects and specific repair data that wasn't easily available in WINS. In the WINS system only the labour operation, the failed part number, and any entered comments were all that GM had to understand what warranty repairs were made without actually...
Labour Operation Overlaps - 09/19/2011
... Before GM began tracking the use of the "R" code, dealers had to avoid using overlapping labour operations to avoid frustrating claim rejects. This led many to question how best to handle overlaps and if there were any steps that could be taken to identify...
New! Vehicle Health Management (VHM) - 11/25/2014
... of six characters.The nine Service Message Identifiers and their correlating bulletin specific labour operations are as follows:SAC001: Predicted Starting and Charging-Battery-Low Cranking Capacity Due to Shorted Cell -- Labour Operation: 4080568SAC002:...
Global Labour Code Exceptions - 05/14/2013
With the change to new Global Labour Codes that began this month, making an adjustment on a transaction that was originally paid prior to May 3rd will no longer be possible. The Global Warranty Management system will no longer recognize the labour operations...
GLC Labour Op Update - 06/19/2013
GM recently released the new GLC format for commonly used maintenance programs.Cadillac Premium Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac...
Wiring Repair Labour Op Bulletin - 12/19/2014
Bulletin 10-00-89-005 has been updated to version "D" to include the 2015 model year and to add labour codes. Labour operation 5430010 has been added to the list of available wiring operations. The operation is for body ground stud or nut repairs or replacements....
Service Programming System Warranty Transactions - 08/30/2012
... and an added reference to the module programming and setup in the service manual.There are 18 labour operations listed in the bulletin, which are also found in the LTG, for module programming. Modules are programmed using the TIS Service Programming...
Related Documents - 12/19/2014
... announce an enhancement to Service Information that would allow technicians to select the correct labour operation based on the repair procedure they used in SI. GM states in the Service P&P manual that technicians are not allowed to assign labour...
Updated CCND Labour Operations - 12/19/2014
Concern Not Duplicated labour operations were created years ago as a means to pay a technician for their time involved in attempting to diagnose a customer's concern. It was also the intent back then, and still now, to provide a labour operation that...
The Rookie Corner - 11/17/2011
... normally associated with learning these tools.Getting the right information, documentation and labour time is essential for successful warranty claims submission. As a warranty rookie I looked to one tool that I still use today to find essential repair...
Concern Not Duplicated - 05/14/2013
Many service managers have an aversion to using customer concern not duplicated labour operations. Their concerns are legitimate: If the customer receives a survey as the result of their service visit where their concern was not duplicated, thus not repaired,...
You're Being Watched! - 06/08/2011
... but the restrictions on these types of repairs are still the same. Warranty transactions with labour operations that are in one way or another related to a labour operation that has been performed in the previous 12 months will reject. Correcting this...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... up the Maintenance Program (US). Available Programs include: Business Maintenance Plan: Two labour operations, one for dexos1 and the other for diesel oil are listed with the allowable dollar reimbursement, submitted in miscellaneous net item.Chevy...
Nitrogen Oxide Sensor - 01/28/2014
... administrator prior to replacing the component. The warranty administrator found the appropriate labour operation in SI-4026070.Engine Controls and Fuel - 6.6L (LGH or LML)15. 4025830: Exhaust Pressure Differential Sensor Replacement16. 4025840: Exhaust...
Service Information and Labour Operations - 08/09/2011
It's not new that technicians are not allowed to assign a labour operation to a repair they just made. Among other places, the Policies and Procedures Manual spells this out in Article 1.6.2.12. However, beginning with the 2010 model year, Service Information...
The New LTG: 7 Digit Global Labour Code - 01/24/2013
Beginning in the second quarter of 2013, labour operation numbers, as we have known them for many years, will be changing. As GM transitions toward a Global environment, the dealer body will continue to see change, from a Global vehicle body structure,...
Dealership Empowerment and Correct Documentation - 01/19/2012
... customers and you document, document, document. Below are the three most common specialized Z labour operations that are used for claim reimbursement. There has been a recent clarification announced as to how they should be used. Z7410 - This...
Reject of the Month - 02/07/2012
Error 825: Labour code F9726 is not covered by service contract or special coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation,...
Part Ceiling Exceeded - 03/11/2010
... ability it is GM's hope that the dealer will be more likely to select the appropriate labour operation based on the cause failure rather than based on the ability of the operation to support the parts claimed on the job card.A labour operation represents...
Warranty Analysis: Report Generator - 08/10/2010
... agent. The report allows the user to select an individual VIN to view the specific transactions. Labour operation count - the report provides a list of all labor operations performed by the service agent in the last three months with the number of times...
Option C Enrollment - 11/05/2012
Chevrolet and GMC Truck OwnersThe Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Dealers...
From the P&P Manual - 11/18/2013
... and where to find more information in the Policies and Procedures Manual.Reimbursement for Labour - Article 1.5.1: When no labour operation or labour time can be found in the GM LTG, the closest labour operation should be selected that applies to the...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... the person who made the mistake what they did incorrectly.A good warranty administrator verifies labour operations applied by someone else are correct.A great warranty administrator verifies labour operations and if the labour operation is not correct...
Update to Exterior Only Labour Operations - 01/19/2012
Last month we wrote about the new process for labour only exterior labour operations where a 10 digit alpha/numeric code is to be created when these specific labour operations are used. The bulletin, 11-00-89-007, has been updated since and has eliminated...
Every warranty administrator or service manager has encountered a repair situation where no labour operation exists for the repair. This is when the use of a "closest to" labour operation comes into play. A closest to labour operation is the labour operation...
One Labour Operation or Two? - 05/12/2010
... defects and specific repair data that wasn't easily available in WINS. In the WINS system only the labour operation, the failed part number, and any entered comments were all that GM had to understand what warranty repairs were made without actually...
Labour Operation Overlaps - 09/19/2011
... Before GM began tracking the use of the "R" code, dealers had to avoid using overlapping labour operations to avoid frustrating claim rejects. This led many to question how best to handle overlaps and if there were any steps that could be taken to identify...
New! Vehicle Health Management (VHM) - 11/25/2014
... of six characters.The nine Service Message Identifiers and their correlating bulletin specific labour operations are as follows:SAC001: Predicted Starting and Charging-Battery-Low Cranking Capacity Due to Shorted Cell -- Labour Operation: 4080568SAC002:...
Global Labour Code Exceptions - 05/14/2013
With the change to new Global Labour Codes that began this month, making an adjustment on a transaction that was originally paid prior to May 3rd will no longer be possible. The Global Warranty Management system will no longer recognize the labour operations...
GLC Labour Op Update - 06/19/2013
GM recently released the new GLC format for commonly used maintenance programs.Cadillac Premium Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac...
Wiring Repair Labour Op Bulletin - 12/19/2014
Bulletin 10-00-89-005 has been updated to version "D" to include the 2015 model year and to add labour codes. Labour operation 5430010 has been added to the list of available wiring operations. The operation is for body ground stud or nut repairs or replacements....
Service Programming System Warranty Transactions - 08/30/2012
... and an added reference to the module programming and setup in the service manual.There are 18 labour operations listed in the bulletin, which are also found in the LTG, for module programming. Modules are programmed using the TIS Service Programming...
Related Documents - 12/19/2014
... announce an enhancement to Service Information that would allow technicians to select the correct labour operation based on the repair procedure they used in SI. GM states in the Service P&P manual that technicians are not allowed to assign labour...
Updated CCND Labour Operations - 12/19/2014
Concern Not Duplicated labour operations were created years ago as a means to pay a technician for their time involved in attempting to diagnose a customer's concern. It was also the intent back then, and still now, to provide a labour operation that...
The Rookie Corner - 11/17/2011
... normally associated with learning these tools.Getting the right information, documentation and labour time is essential for successful warranty claims submission. As a warranty rookie I looked to one tool that I still use today to find essential repair...
Concern Not Duplicated - 05/14/2013
Many service managers have an aversion to using customer concern not duplicated labour operations. Their concerns are legitimate: If the customer receives a survey as the result of their service visit where their concern was not duplicated, thus not repaired,...
You're Being Watched! - 06/08/2011
... but the restrictions on these types of repairs are still the same. Warranty transactions with labour operations that are in one way or another related to a labour operation that has been performed in the previous 12 months will reject. Correcting this...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... up the Maintenance Program (US). Available Programs include: Business Maintenance Plan: Two labour operations, one for dexos1 and the other for diesel oil are listed with the allowable dollar reimbursement, submitted in miscellaneous net item.Chevy...
Nitrogen Oxide Sensor - 01/28/2014
... administrator prior to replacing the component. The warranty administrator found the appropriate labour operation in SI-4026070.Engine Controls and Fuel - 6.6L (LGH or LML)15. 4025830: Exhaust Pressure Differential Sensor Replacement16. 4025840: Exhaust...
Service Information and Labour Operations - 08/09/2011
It's not new that technicians are not allowed to assign a labour operation to a repair they just made. Among other places, the Policies and Procedures Manual spells this out in Article 1.6.2.12. However, beginning with the 2010 model year, Service Information...
The New LTG: 7 Digit Global Labour Code - 01/24/2013
Beginning in the second quarter of 2013, labour operation numbers, as we have known them for many years, will be changing. As GM transitions toward a Global environment, the dealer body will continue to see change, from a Global vehicle body structure,...
Dealership Empowerment and Correct Documentation - 01/19/2012
... customers and you document, document, document. Below are the three most common specialized Z labour operations that are used for claim reimbursement. There has been a recent clarification announced as to how they should be used. Z7410 - This...
Reject of the Month - 02/07/2012
Error 825: Labour code F9726 is not covered by service contract or special coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation,...
Part Ceiling Exceeded - 03/11/2010
... ability it is GM's hope that the dealer will be more likely to select the appropriate labour operation based on the cause failure rather than based on the ability of the operation to support the parts claimed on the job card.A labour operation represents...
Warranty Analysis: Report Generator - 08/10/2010
... agent. The report allows the user to select an individual VIN to view the specific transactions. Labour operation count - the report provides a list of all labor operations performed by the service agent in the last three months with the number of times...
Option C Enrollment - 11/05/2012
Chevrolet and GMC Truck OwnersThe Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Dealers...
From the P&P Manual - 11/18/2013
... and where to find more information in the Policies and Procedures Manual.Reimbursement for Labour - Article 1.5.1: When no labour operation or labour time can be found in the GM LTG, the closest labour operation should be selected that applies to the...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... the person who made the mistake what they did incorrectly.A good warranty administrator verifies labour operations applied by someone else are correct.A great warranty administrator verifies labour operations and if the labour operation is not correct...
Update to Exterior Only Labour Operations - 01/19/2012
Last month we wrote about the new process for labour only exterior labour operations where a 10 digit alpha/numeric code is to be created when these specific labour operations are used. The bulletin, 11-00-89-007, has been updated since and has eliminated...
Aligning The Labor In Alignment Claims - 04/27/2011
Are you having difficulty with alignment claims being rejected due to labour time errors? Submitting warranty claims for alignments can definitely be confusing, but having an understanding of the process will help you get them right the first time.When...
Required Operating Procedures Update - 08/30/2012
... required. Worth a reminder in this point are the following:Technicians are not allowed to assign labour operations and times from the LTG.Each customer complaint must have only one repair labour operation assigned, which must describe the repair for...
Reject of the Month - 12/09/2013
The third most common error code for the past six months is error 073: other labour hours exceed the allowance for labour code. This error code will present itself on those transactions where the OLH submitted exceeds the allowable other labour hours...
Key Replacement Labour Operations - 01/19/2012
Labour operation E7005 is used when a key requires replacement as a warranty transaction. It seems that a number of dealers are using operation S0011 instead. A PI bulletin was recently released clarifying the use of these two labour operations.Labour...
Z Labour Operations - 09/19/2011
... concurrent with the 4-year/50,000 mile warranty period. Program began with the 2011 model year. Labour is reimbursed at 75% of the dealer's approved warranty labor rate and services must be performed following the recommended maintenance schedule, including...
Rust Happens - 08/09/2011
... damage is noted, these conditions are covered through the vehicle's bumper-to-bumper warranty. Labour operations are found in the preface section of the LTG under panel repairs. A9080 Panel, Hood - Repair ...
Transportation Damage & Body Panels - 02/23/2015
... on how badly it is damaged. If a panel is repaired, use the partial or full refinish color/clear labour operation that applies for the painting of the panel and submit the repair time in OLH. Paint labour operations are found in the LTG, in the Body...
Top Reject of the Month - 11/17/2011
... transaction rejects and some tips for their resolution.Reject 901: Vehicle not compatible with labour code XXXXX: This reject typically occurs when the wrong labour operation has been applied to a repair. In most cases this is the result of a simple...
Customer Concern Not Duplicated - 10/01/2013
... to duplicate the concern. A complete list of all of the Customer Concern Not Duplicated Labour Operation Numbers is available within the bulletin as well as on the jlwarranty Concern Not Duplicated Quick Reference Card on the Member's Area website....
May 2013 Bulletin Updates: - 06/19/2013
... transition to the new GLC format. While some of the bulletins have only been updated with the new labour code format, others contain additional policy information.May 2013 Bulletin Updates:11-00-89-005E: Dealer Empowerment Labour Operations. Additional...
Quickly Confirm Powertrain Coverage - 12/09/2013
... the vehicle make, model, and year have been entered, perform a keyword search for the appropriate labour operation- Example: enter the keyword SHAFTFrom the Keyword Search Results, select the appropriate operation based on the repair performed by the...
GMPP Common Rejects - 04/13/2012
Reject Code 073: Other labour hours exceed the allowance for the labour code: If the labour operation number has an established low ceiling for OLH, the transaction will not pay with OLH time that exceeds the ceiling, even if the dealer is empowered....
WSC Rejects - 03/11/2013
... rejects the claim back to the service agent for further review?Unjustified expenses, such as other labour hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified....
Coverage Code Tables - 08/09/2011
... An effective way to determine warranty coverage for a specific component or repair is to find the labour operation in one of the Coverage Tables in SI. These tables can be found by entering vehicle information on the main SI page, clicking on Next, selecting...
Global Warranty - Data Entry Tips - 02/04/2010
... documentation associated with a particular labor operation. The warranty administrator selects a labour operation that is closest to the procedure performed as documented by the technician to repair the vehicle concern. Depending on the labour operation...
Reject of the Month - 07/01/2014
... receiving several claim rejects with error code 072-total parts amount exceeds the allowance for labour code and error code 067-part is not a compatible part for labour code, the warranty administrator felt there was either an issue related to the labour...
Tire Replacement Labour Operations - 06/06/2014
... Tires are prorated after 12,000 miles based on a sliding scale. While the tire cost is prorated, labour to mount and balance the tire is not prorated and completely covered by GM. See bulletin 00-03-10-003R for specifics and see the Labour Time Guide...
Exterior Labour Operation Transaction Requirements - 05/09/2014
Certain exterior labour operations require the creation of a 10-digit alpha/numeric code that details specifically where and how great an adjustment was made. Labour operations requiring this code are:1411232 - Front side door adjustment1412512 - Rear...
Restricted Labour Operations - 01/28/2014
ZREG transactions with one of the following labour operations: 0500010/6410070/6430320. Vehicles with under 250 miles are restricted and must be routed for review. The restriction on key fob related replacements was released with message G_0000183221...
2014 Cadillac Labour Operation - 01/10/2014
GM has identified that the incorrect labour operation is being used when technicians replace the windshield multifunction sensor mount bracket cover on 2014 Cadillac ATS/XTS vehicles. The cover tabs are not retaining the cover firmly in place, requiring...
New Labour Operation - 12/09/2013
A new installation labour operation has been established for the 2014 Equinox/Terrain Cargo Area Closeout Panel. Labour operation 0511222-rear seat floor filler trim panel is claimed when the ACO accessory has been installed by an ADI or GM dealer. The...
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... every service department's bottom line. The current Cadillac maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter, but is handled differently than oil change coupon labour operations. When processing...
VIN Too Old? No Labour Operations Available - 04/12/2011
... vehicle is a GM product and fits within the guidelines of a specific campaign or recall.Missing labour operations can also present a challenge for the warranty administrator. The operations in SI have been reduced or eliminated on several different model...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
We all know that the 3 C's are extremely important when properly documenting any claim, but there is another part of documentation that can lead to a more immediate rejection. There has been a recent trend of transaction rejects for improper or misused...
Labour Operations and Add-On - 10/13/2010
Many labour operations, specifically those related to recalls and special coverages, often have additional time, allowances for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore...
Are you having difficulty with alignment claims being rejected due to labour time errors? Submitting warranty claims for alignments can definitely be confusing, but having an understanding of the process will help you get them right the first time.When...
Required Operating Procedures Update - 08/30/2012
... required. Worth a reminder in this point are the following:Technicians are not allowed to assign labour operations and times from the LTG.Each customer complaint must have only one repair labour operation assigned, which must describe the repair for...
Reject of the Month - 12/09/2013
The third most common error code for the past six months is error 073: other labour hours exceed the allowance for labour code. This error code will present itself on those transactions where the OLH submitted exceeds the allowable other labour hours...
Key Replacement Labour Operations - 01/19/2012
Labour operation E7005 is used when a key requires replacement as a warranty transaction. It seems that a number of dealers are using operation S0011 instead. A PI bulletin was recently released clarifying the use of these two labour operations.Labour...
Z Labour Operations - 09/19/2011
... concurrent with the 4-year/50,000 mile warranty period. Program began with the 2011 model year. Labour is reimbursed at 75% of the dealer's approved warranty labor rate and services must be performed following the recommended maintenance schedule, including...
Rust Happens - 08/09/2011
... damage is noted, these conditions are covered through the vehicle's bumper-to-bumper warranty. Labour operations are found in the preface section of the LTG under panel repairs. A9080 Panel, Hood - Repair ...
Transportation Damage & Body Panels - 02/23/2015
... on how badly it is damaged. If a panel is repaired, use the partial or full refinish color/clear labour operation that applies for the painting of the panel and submit the repair time in OLH. Paint labour operations are found in the LTG, in the Body...
Top Reject of the Month - 11/17/2011
... transaction rejects and some tips for their resolution.Reject 901: Vehicle not compatible with labour code XXXXX: This reject typically occurs when the wrong labour operation has been applied to a repair. In most cases this is the result of a simple...
Customer Concern Not Duplicated - 10/01/2013
... to duplicate the concern. A complete list of all of the Customer Concern Not Duplicated Labour Operation Numbers is available within the bulletin as well as on the jlwarranty Concern Not Duplicated Quick Reference Card on the Member's Area website....
May 2013 Bulletin Updates: - 06/19/2013
... transition to the new GLC format. While some of the bulletins have only been updated with the new labour code format, others contain additional policy information.May 2013 Bulletin Updates:11-00-89-005E: Dealer Empowerment Labour Operations. Additional...
Quickly Confirm Powertrain Coverage - 12/09/2013
... the vehicle make, model, and year have been entered, perform a keyword search for the appropriate labour operation- Example: enter the keyword SHAFTFrom the Keyword Search Results, select the appropriate operation based on the repair performed by the...
GMPP Common Rejects - 04/13/2012
Reject Code 073: Other labour hours exceed the allowance for the labour code: If the labour operation number has an established low ceiling for OLH, the transaction will not pay with OLH time that exceeds the ceiling, even if the dealer is empowered....
WSC Rejects - 03/11/2013
... rejects the claim back to the service agent for further review?Unjustified expenses, such as other labour hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified....
Coverage Code Tables - 08/09/2011
... An effective way to determine warranty coverage for a specific component or repair is to find the labour operation in one of the Coverage Tables in SI. These tables can be found by entering vehicle information on the main SI page, clicking on Next, selecting...
Global Warranty - Data Entry Tips - 02/04/2010
... documentation associated with a particular labor operation. The warranty administrator selects a labour operation that is closest to the procedure performed as documented by the technician to repair the vehicle concern. Depending on the labour operation...
Reject of the Month - 07/01/2014
... receiving several claim rejects with error code 072-total parts amount exceeds the allowance for labour code and error code 067-part is not a compatible part for labour code, the warranty administrator felt there was either an issue related to the labour...
Tire Replacement Labour Operations - 06/06/2014
... Tires are prorated after 12,000 miles based on a sliding scale. While the tire cost is prorated, labour to mount and balance the tire is not prorated and completely covered by GM. See bulletin 00-03-10-003R for specifics and see the Labour Time Guide...
Exterior Labour Operation Transaction Requirements - 05/09/2014
Certain exterior labour operations require the creation of a 10-digit alpha/numeric code that details specifically where and how great an adjustment was made. Labour operations requiring this code are:1411232 - Front side door adjustment1412512 - Rear...
Restricted Labour Operations - 01/28/2014
ZREG transactions with one of the following labour operations: 0500010/6410070/6430320. Vehicles with under 250 miles are restricted and must be routed for review. The restriction on key fob related replacements was released with message G_0000183221...
2014 Cadillac Labour Operation - 01/10/2014
GM has identified that the incorrect labour operation is being used when technicians replace the windshield multifunction sensor mount bracket cover on 2014 Cadillac ATS/XTS vehicles. The cover tabs are not retaining the cover firmly in place, requiring...
New Labour Operation - 12/09/2013
A new installation labour operation has been established for the 2014 Equinox/Terrain Cargo Area Closeout Panel. Labour operation 0511222-rear seat floor filler trim panel is claimed when the ACO accessory has been installed by an ADI or GM dealer. The...
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... every service department's bottom line. The current Cadillac maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter, but is handled differently than oil change coupon labour operations. When processing...
VIN Too Old? No Labour Operations Available - 04/12/2011
... vehicle is a GM product and fits within the guidelines of a specific campaign or recall.Missing labour operations can also present a challenge for the warranty administrator. The operations in SI have been reduced or eliminated on several different model...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
We all know that the 3 C's are extremely important when properly documenting any claim, but there is another part of documentation that can lead to a more immediate rejection. There has been a recent trend of transaction rejects for improper or misused...
Labour Operations and Add-On - 10/13/2010
Many labour operations, specifically those related to recalls and special coverages, often have additional time, allowances for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore...
Ask About Labour Operations - 09/16/2010
When contacting TAC or PQC for a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details...
Exterior Labour Operations - 04/12/2013
Select exterior labour operations that are repaired by labour only (no part replacement is necessary), must be submitted with a ten digit alpha/numeric code in the labour dependency field of the transaction. The operations include: B4000 - front...
Updated Dealer Empowerment Labour Operations - 05/14/2013
Legacy OperationDescriptionGlobal CodeZ7091Vehicle Payment Expense-$1000 maximum0600005Z7920Incidental Non-Warranty Expense-$500 maximum0600015Z7410Spontaneous Goodwill Maintenance-$100 maximum0600343These operations must now be used with transactions...
Closest Labour Operation - 12/09/2013
Quick Tip... From P&P Article 1.5.1: When no labour operation or time can be found in the LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours. This...
Diesel Particulate Filter Labour Operation - 09/04/2013
A new labour operation has been added to the LTG for the 2014 Chevrolet Cruze diesel. The labour operation is 4025920 for the replacement of the Exhaust Particulate Sensor in the 2.0L (LUZ) diesel Cruze. Base time for the procedure is 0.5 hours with up...
Wiring Labour Operation Clarification - 10/08/2012
While not new information, the wiring repair labour operation bulletin has been revised to provide clarification. When using labour operation N6650 through N6656 on a claim, a Document ID number and possibly a grid location related to the location of...
Vehicle Modification and Warranty Repairs - 11/17/2011
Labour operation Z1111, used to reimburse a dealership for their time involved in identifying and documenting the circumstances of suspected vehicle tampering, was introduced to dealers in 2009. The labour operation is also used to reimburse dealers for...
GMPP CARES Goes Online - 09/19/2011
... requires the dealership's BAC, which can be saved for future logins, the full 17-digit VIN and the labour operation for the repair. Entering the labour operation on this screen is optional. The next screen has an, "It is your responsibility," section...
Transportation Transactions Tidbits - 08/09/2011
... with warranty policies. With the elimination of many right and left side labour operations, there may be only one labour operation listed in the LTG but both sides required repair with one job card. For example, if both fenders were...
No Problem Found Claims Handling - 06/30/2011
... claim. The requirements differ little from those of any other job card with a few exceptions:NPF labour operations are only to be used for customer owned vehicles with no corrective action. Vehicles in dealer inventory are not eligible.All NPF claims...
Battery Warranty - 07/30/2013
... EL-50313 Midtronics Battery Tester/Charger is required for claim processing with battery replace labour operation 4041510. The code is entered in the Labour Dependency Field of the warranty transaction. A typical 10-character battery code is not...
Other Labour Hours - 08/09/2011
Other labor hours (OLH) or other labour time (OLT) is time that can be paid to technicians if unusual circumstances are encountered. It's not to be paid simply because the technician has more time involved in a repair than the labor operation pays; there...
Top 3 Rejects of the Month - 08/09/2011
1. Reject 67: Part is Not a Compatible Part for the Labour Code - A reject that typically occurs on more complex warranty repairs where multiple parts have been damaged or failed. Review the parts list for any errors and verify that the labour operation...
Anatomy of a Warranty Block - 04/27/2011
... or all warranty coverage on a vehicle. Basically, warranty repair claims may not be processed for labour operations that are included in the block. The warranty block can be specific to individual labour operations, extend to labour operation groups,...
GWM Issues and Issue Resolution - 06/19/2013
... The preferred version when submitting warranty transactions is IE8. Any published additional labour time associated with 2004 and older model year vehicles should be included in the base labour time field. GWM will not accept set up time, additional...
Global Labour Codes, - 02/26/2013
We have all begun to anticipate the arrival of the new Global Labour Codes, scheduled for use in the US in May of this year. Some of you may have even begun to notice the new link in the LTG section of SI which lists the new GLC listing for that particular...
Warranty 101 - 04/13/2010
... situations are just a few of the unique situations you may be experiencing with GWM.A certain labour operation may reject for the submission of other labour time that is less than two hours on a ZREG transaction. Even though your dealership may be empowered...
Legacy LTG - 09/04/2013
The old Labour Time Guide listing the legacy five digit labour operation codes have been removed from Service Information (SI). All transactions should be processed using the current seven digit labour operation and times contained in the Global Labour...
Option C Labour Rate Increase - 01/24/2013
Dealers that are enrolled in the Option C Warranty Labour Rate plan received a 2.5% warranty labour rate increase on January 1, 2013. Your new warranty labour rate must be updated in your DSP software labour rate table to reflect the 2.5% increase....
Reject of the Month - 05/14/2013
Error Code 903 - Transactions that are submitted with a legacy labour operation will reject with error code 903: Vehicle Not Compatible With Labour Code. This error is dealer correctable and may not be routed for authorization. Keep in mind that...
Option C Labour Rate - 01/10/2014
On January 1, 2014, dealers that are enrolled in the Option C labour rate plan received a 2.5% increase. The new labour rate can be viewed in Global Warranty Management within the View Service Agent Profile link. From this link select Labour Rates to...
Option C Labour Rate - 12/19/2014
On January 1, 2015, dealers that are enrolled in the Option C labour rate plan received an increase. The new labour rate can be viewed in GWM within the View Service Agent Profile link. From this link select Labour Rates to view the most recent rate for...
Certified Pre-Owned Operations Guide - 08/09/2012
... website: www.gmcertifiedresourcecenter.com. The following is a list of those changes:The blocked labour codes found in appendix B now contain a description of what the labour operation is for. These blocked labour operations will reject if submitted;...
The Ignition Switch Recall - 09/09/2014
... administrator should verify the correct recall number on the job card prior to assigning a labour operation and submitting the transaction.Courtesy Transportation Rental vehicle obtained from Enterprise- $35/day reimbursement- Damage waiver/underage...
Diagnostic Time Service Management Approval - 12/19/2014
... This time now requires service management approval. All published base time shown in the Labour Time Guide includes some diagnosis time. Certain labour operations allow for additional diagnosis time based on the expected process of diagnosis. Below...
When contacting TAC or PQC for a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details...
Exterior Labour Operations - 04/12/2013
Select exterior labour operations that are repaired by labour only (no part replacement is necessary), must be submitted with a ten digit alpha/numeric code in the labour dependency field of the transaction. The operations include: B4000 - front...
Updated Dealer Empowerment Labour Operations - 05/14/2013
Legacy OperationDescriptionGlobal CodeZ7091Vehicle Payment Expense-$1000 maximum0600005Z7920Incidental Non-Warranty Expense-$500 maximum0600015Z7410Spontaneous Goodwill Maintenance-$100 maximum0600343These operations must now be used with transactions...
Closest Labour Operation - 12/09/2013
Quick Tip... From P&P Article 1.5.1: When no labour operation or time can be found in the LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours. This...
Diesel Particulate Filter Labour Operation - 09/04/2013
A new labour operation has been added to the LTG for the 2014 Chevrolet Cruze diesel. The labour operation is 4025920 for the replacement of the Exhaust Particulate Sensor in the 2.0L (LUZ) diesel Cruze. Base time for the procedure is 0.5 hours with up...
Wiring Labour Operation Clarification - 10/08/2012
While not new information, the wiring repair labour operation bulletin has been revised to provide clarification. When using labour operation N6650 through N6656 on a claim, a Document ID number and possibly a grid location related to the location of...
Vehicle Modification and Warranty Repairs - 11/17/2011
Labour operation Z1111, used to reimburse a dealership for their time involved in identifying and documenting the circumstances of suspected vehicle tampering, was introduced to dealers in 2009. The labour operation is also used to reimburse dealers for...
GMPP CARES Goes Online - 09/19/2011
... requires the dealership's BAC, which can be saved for future logins, the full 17-digit VIN and the labour operation for the repair. Entering the labour operation on this screen is optional. The next screen has an, "It is your responsibility," section...
Transportation Transactions Tidbits - 08/09/2011
... with warranty policies. With the elimination of many right and left side labour operations, there may be only one labour operation listed in the LTG but both sides required repair with one job card. For example, if both fenders were...
No Problem Found Claims Handling - 06/30/2011
... claim. The requirements differ little from those of any other job card with a few exceptions:NPF labour operations are only to be used for customer owned vehicles with no corrective action. Vehicles in dealer inventory are not eligible.All NPF claims...
Battery Warranty - 07/30/2013
... EL-50313 Midtronics Battery Tester/Charger is required for claim processing with battery replace labour operation 4041510. The code is entered in the Labour Dependency Field of the warranty transaction. A typical 10-character battery code is not...
Other Labour Hours - 08/09/2011
Other labor hours (OLH) or other labour time (OLT) is time that can be paid to technicians if unusual circumstances are encountered. It's not to be paid simply because the technician has more time involved in a repair than the labor operation pays; there...
Top 3 Rejects of the Month - 08/09/2011
1. Reject 67: Part is Not a Compatible Part for the Labour Code - A reject that typically occurs on more complex warranty repairs where multiple parts have been damaged or failed. Review the parts list for any errors and verify that the labour operation...
Anatomy of a Warranty Block - 04/27/2011
... or all warranty coverage on a vehicle. Basically, warranty repair claims may not be processed for labour operations that are included in the block. The warranty block can be specific to individual labour operations, extend to labour operation groups,...
GWM Issues and Issue Resolution - 06/19/2013
... The preferred version when submitting warranty transactions is IE8. Any published additional labour time associated with 2004 and older model year vehicles should be included in the base labour time field. GWM will not accept set up time, additional...
Global Labour Codes, - 02/26/2013
We have all begun to anticipate the arrival of the new Global Labour Codes, scheduled for use in the US in May of this year. Some of you may have even begun to notice the new link in the LTG section of SI which lists the new GLC listing for that particular...
Warranty 101 - 04/13/2010
... situations are just a few of the unique situations you may be experiencing with GWM.A certain labour operation may reject for the submission of other labour time that is less than two hours on a ZREG transaction. Even though your dealership may be empowered...
Legacy LTG - 09/04/2013
The old Labour Time Guide listing the legacy five digit labour operation codes have been removed from Service Information (SI). All transactions should be processed using the current seven digit labour operation and times contained in the Global Labour...
Option C Labour Rate Increase - 01/24/2013
Dealers that are enrolled in the Option C Warranty Labour Rate plan received a 2.5% warranty labour rate increase on January 1, 2013. Your new warranty labour rate must be updated in your DSP software labour rate table to reflect the 2.5% increase....
Reject of the Month - 05/14/2013
Error Code 903 - Transactions that are submitted with a legacy labour operation will reject with error code 903: Vehicle Not Compatible With Labour Code. This error is dealer correctable and may not be routed for authorization. Keep in mind that...
Option C Labour Rate - 01/10/2014
On January 1, 2014, dealers that are enrolled in the Option C labour rate plan received a 2.5% increase. The new labour rate can be viewed in Global Warranty Management within the View Service Agent Profile link. From this link select Labour Rates to...
Option C Labour Rate - 12/19/2014
On January 1, 2015, dealers that are enrolled in the Option C labour rate plan received an increase. The new labour rate can be viewed in GWM within the View Service Agent Profile link. From this link select Labour Rates to view the most recent rate for...
Certified Pre-Owned Operations Guide - 08/09/2012
... website: www.gmcertifiedresourcecenter.com. The following is a list of those changes:The blocked labour codes found in appendix B now contain a description of what the labour operation is for. These blocked labour operations will reject if submitted;...
The Ignition Switch Recall - 09/09/2014
... administrator should verify the correct recall number on the job card prior to assigning a labour operation and submitting the transaction.Courtesy Transportation Rental vehicle obtained from Enterprise- $35/day reimbursement- Damage waiver/underage...
Diagnostic Time Service Management Approval - 12/19/2014
... This time now requires service management approval. All published base time shown in the Labour Time Guide includes some diagnosis time. Certain labour operations allow for additional diagnosis time based on the expected process of diagnosis. Below...
Paint Mix Time - 05/12/2010
... The time allowed is determined based on the dollar amount of the paint material allowance for each labour operation. If the amount is $37.77 or less you are allowed to claim 0.3. If the amount is $37.78 or greater you are allowed to claim 0.4.Previously...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
The Labour Time Guide (LTG) serves as an essential tool in warranty claim submission. It acts as the service department guideline for service departments to determine the labour involved with a specific repair. Over the last few years, the LTG has been...
The Rookie's Corner - 10/14/2011
... - Service Information, or "SI", is GM's portal for all things repair related. Use SI to locate labour operations, labour time, and bulletins. SI lists the labour operations for each make and model in the GM family from the current model year and up to...
Recall Tip - 04/12/2013
... KIT,SI WDO1 The above side window switch kit should be submitted in conjunction with labour operation V2740, Functional Test & Install Protective Coating to Driver Side Door Lock Window Switch. Labour operation V2736 should be used...
Recall 14192A - 11/25/2014
... modules are being replaced which results in no trouble found components and charges to the wrong labour operations. Dealers must only submit claims with labour operation 9100680 for the reprogram. Any incorrect labour code or parts charges may resul...
Restriction! Special Coverage 12313 - 02/27/2014
... period of 10 years or 120,000 miles. The special coverage contains two different replacement labour operations, depending on whether or not the vehicle is still covered under warranty.4080208: replace fuel pump and balance shaft chain (inc. diagnostics,...
VSS Replacement Ops - 03/08/2012
When replacing a Vehicle Speed Sensor on a four wheel drive/ all-wheel drive truck, utility or van be sure to select labour operation K4155, indicating a transfer case issue rather than a transmission issue.Transfer Case - Isuzu T1501. ...
Maintenance - 07/03/2013
... Chevrolet 2-Year Maintenance GuidelinesThese publications provide program details, coverage, labour operation(s), reimbursement, and specific program requirements. For example, the Pro-Grade Protection Program features an oil and filter change,...
Incompatible Part Rejects - 05/12/2010
... are displayed, certain parts may cause a transaction to reject if they are not compatible with the labour operation. This reject can occur with supplemental parts as well as the part identified as the causal part.When this reject happens, the first thing...
Going the Extra Mile: Service Documentation - 06/30/2011
... revenue, and technician compensation over the course of time. Correct application of add-times and labour operations can mean that a few more tenths are added to a repair that would have otherwise been forgotten. This may not seem like a lot; so putting...
Cadillac Vehicle Update - 05/14/2013
Labour operation 0600021 has been developed to allow dealers the opportunity to enhance the owner's experience during the Cadillac Vehicle Update initiative. The labour operation may be submitted with customer code 0090 and cause code 9090 and will cover...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... the customer's contract details and to verify the customer's coverage through the entry of the labour operation code(s).After entering a labour operation, the system will provide a results page which will list one of 3 possible responses; covered, not...
Labour Code Application - 01/28/2014
... Required Operating Procedures, we thought it was a good time to review the proper procedures for labour code application.Each customer concern should result in one repair, unless otherwise directed by a service bulletin. Any exceptions must be brought...
EPIC - 05/02/2012
... group number. Now that you have the group number, logon to jlwarranty.com to research potential labour operations based on the group number in the Part Group to Labour Operation Look Up Resource Tool. Always confirm the labour operation choice(s) in...
Coupons & Certificates - 11/18/2010
... offers. Below are a few tips that may help your dealership with these programs:Double check your labour operations: Some certificates, such as the maintenance certificates, can have more than one labour operation associated with a repair. Be sure that...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
Bulletin 02-07-30-052I has been updated to include the following statement: All labour operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labour time to flow check...
The LTG - 10/01/2013
Have you ever wondered how the labour time allowance for a particular labour operation is determined? The labour time study process is handled by an independent third party that has been employed by GM. Labour time studies are based on validated...
The LTG - 12/18/2012
Have you ever seen an effective date associated with a labour operation in the LTG? This date field is displayed in the top right corner of the LTG. Check the job card date in correlation to the effective date of the labour operation. If the job card...
Option C Labor Rate Increase - 01/19/2012
Dealers that are enrolled in the Option C Warranty Labor Rate plan received a 3.42% warranty labour rate increase on January 1, 2012. Your new warranty labour rate must be updated in your DSP software labour rate table. The new labour rate amount must...
Reflections for the Year and Years Past - 12/09/2013
... see what the highlights were from the December edition over the years...In December 2006, four new labour operations were established for brake rotor/drum refinishing. There was an article establishing a method for distinguishing between the old and...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
A warranty administrator received a job card with a request from the service manager to apply labour operations and close the job card as soon as possible. The repair was for a 2008 Chevrolet TrailBlazer with a customer concern of a rattle sound from...
Reject of the Month - 02/26/2013
... was opening too soon, and therefore required replacement. The claim was submitted with the labour operation for thermostat housing replace and the non-GM parts in the parts field, with the non-GM indicator.The claim rejected for parts amount exceeds...
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
Reject of the Month - 01/10/2014
Concern Not Duplicated labour operation for an active check engine light. Just about a month later, the customer returned to the dealership for the replacement of the vehicle's fuel pump. While the first transaction paid, the second transaction, for the...
More on Repeat Repairs - 10/02/2015
... and should not be reimbursed. If both repairs were necessary and were separate defects, two labour operations are submitted with the likelihood that the second labour operation will require authorization code R. It could also be determined that the second...
... The time allowed is determined based on the dollar amount of the paint material allowance for each labour operation. If the amount is $37.77 or less you are allowed to claim 0.3. If the amount is $37.78 or greater you are allowed to claim 0.4.Previously...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
The Labour Time Guide (LTG) serves as an essential tool in warranty claim submission. It acts as the service department guideline for service departments to determine the labour involved with a specific repair. Over the last few years, the LTG has been...
The Rookie's Corner - 10/14/2011
... - Service Information, or "SI", is GM's portal for all things repair related. Use SI to locate labour operations, labour time, and bulletins. SI lists the labour operations for each make and model in the GM family from the current model year and up to...
Recall Tip - 04/12/2013
... KIT,SI WDO1 The above side window switch kit should be submitted in conjunction with labour operation V2740, Functional Test & Install Protective Coating to Driver Side Door Lock Window Switch. Labour operation V2736 should be used...
Recall 14192A - 11/25/2014
... modules are being replaced which results in no trouble found components and charges to the wrong labour operations. Dealers must only submit claims with labour operation 9100680 for the reprogram. Any incorrect labour code or parts charges may resul...
Restriction! Special Coverage 12313 - 02/27/2014
... period of 10 years or 120,000 miles. The special coverage contains two different replacement labour operations, depending on whether or not the vehicle is still covered under warranty.4080208: replace fuel pump and balance shaft chain (inc. diagnostics,...
VSS Replacement Ops - 03/08/2012
When replacing a Vehicle Speed Sensor on a four wheel drive/ all-wheel drive truck, utility or van be sure to select labour operation K4155, indicating a transfer case issue rather than a transmission issue.Transfer Case - Isuzu T1501. ...
Maintenance - 07/03/2013
... Chevrolet 2-Year Maintenance GuidelinesThese publications provide program details, coverage, labour operation(s), reimbursement, and specific program requirements. For example, the Pro-Grade Protection Program features an oil and filter change,...
Incompatible Part Rejects - 05/12/2010
... are displayed, certain parts may cause a transaction to reject if they are not compatible with the labour operation. This reject can occur with supplemental parts as well as the part identified as the causal part.When this reject happens, the first thing...
Going the Extra Mile: Service Documentation - 06/30/2011
... revenue, and technician compensation over the course of time. Correct application of add-times and labour operations can mean that a few more tenths are added to a repair that would have otherwise been forgotten. This may not seem like a lot; so putting...
Cadillac Vehicle Update - 05/14/2013
Labour operation 0600021 has been developed to allow dealers the opportunity to enhance the owner's experience during the Cadillac Vehicle Update initiative. The labour operation may be submitted with customer code 0090 and cause code 9090 and will cover...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... the customer's contract details and to verify the customer's coverage through the entry of the labour operation code(s).After entering a labour operation, the system will provide a results page which will list one of 3 possible responses; covered, not...
Labour Code Application - 01/28/2014
... Required Operating Procedures, we thought it was a good time to review the proper procedures for labour code application.Each customer concern should result in one repair, unless otherwise directed by a service bulletin. Any exceptions must be brought...
EPIC - 05/02/2012
... group number. Now that you have the group number, logon to jlwarranty.com to research potential labour operations based on the group number in the Part Group to Labour Operation Look Up Resource Tool. Always confirm the labour operation choice(s) in...
Coupons & Certificates - 11/18/2010
... offers. Below are a few tips that may help your dealership with these programs:Double check your labour operations: Some certificates, such as the maintenance certificates, can have more than one labour operation associated with a repair. Be sure that...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
Bulletin 02-07-30-052I has been updated to include the following statement: All labour operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labour time to flow check...
The LTG - 10/01/2013
Have you ever wondered how the labour time allowance for a particular labour operation is determined? The labour time study process is handled by an independent third party that has been employed by GM. Labour time studies are based on validated...
The LTG - 12/18/2012
Have you ever seen an effective date associated with a labour operation in the LTG? This date field is displayed in the top right corner of the LTG. Check the job card date in correlation to the effective date of the labour operation. If the job card...
Option C Labor Rate Increase - 01/19/2012
Dealers that are enrolled in the Option C Warranty Labor Rate plan received a 3.42% warranty labour rate increase on January 1, 2012. Your new warranty labour rate must be updated in your DSP software labour rate table. The new labour rate amount must...
Reflections for the Year and Years Past - 12/09/2013
... see what the highlights were from the December edition over the years...In December 2006, four new labour operations were established for brake rotor/drum refinishing. There was an article establishing a method for distinguishing between the old and...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
A warranty administrator received a job card with a request from the service manager to apply labour operations and close the job card as soon as possible. The repair was for a 2008 Chevrolet TrailBlazer with a customer concern of a rattle sound from...
Reject of the Month - 02/26/2013
... was opening too soon, and therefore required replacement. The claim was submitted with the labour operation for thermostat housing replace and the non-GM parts in the parts field, with the non-GM indicator.The claim rejected for parts amount exceeds...
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
Reject of the Month - 01/10/2014
Concern Not Duplicated labour operation for an active check engine light. Just about a month later, the customer returned to the dealership for the replacement of the vehicle's fuel pump. While the first transaction paid, the second transaction, for the...
More on Repeat Repairs - 10/02/2015
... and should not be reimbursed. If both repairs were necessary and were separate defects, two labour operations are submitted with the likelihood that the second labour operation will require authorization code R. It could also be determined that the second...
Vehicle Not Compatible with Labour Code (Error 903) - 08/09/2012
Confirm labour operation eligibility for the specific VIN in SI prior to resubmission. Entering the VIN will enable the system to only show labour operation results that are applicable to that specific vehicle. Incompatibility is especially common...
Reject of the Month - 07/30/2013
... and rear splash guards and RPO UF2 cargo box LED lighting. Both transactions were submitted with labour operation 0590032 with the appropriate labour time. The transaction for RPO VQK paid (the one that was submitted first) and the second transaction...
Reject of the Month - 08/30/2012
One transaction, three rejects...84: The Additional Published Time Supplemental Labour Hours is Not Allowed for Labour Code E2937.9: Base Labour Hours for Labour Code E2937 was Reduced to GM Labour File Time.243: Reject 084 Cannot Be Authorized and must...
Basic Documentation - 01/19/2011
... test results, etc. The correction statement documents what was repaired or replaced. Other Labour Time: A request for OLT must be supported by technician documentation that completely records why the additional time is necessary as well time documentation...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... conditions to account for each component replaced? Would the repair be submitted with the labour operation for the failed component, (in this case the brake line), with full labour time accounted for each of the other components claimed, in the OLH...
Repeat Repair Quick Tips - 07/02/2012
... review on the log. During the analysis, identify and address any trends with frequently occurring labour operations.Also, look at those labour operations that were also handled as an add-on repair. Identify and address any trends linked to a particular...
Top 3 Rejects of the Month - 09/19/2011
... The number of days and distance exceeds the vehicle warranty limits - This reject occurs when the labour operation submitted is no longer covered by the current warranty. This is common with labour operations that are thought to be covered under powertrain...
Part Rejects - 04/03/2014
Part replacement labour operations support a finite dollar amount and anything over that unknown amount will cause a reject. The reject, 072: total parts amount exceeds the allowance for labour code 1234567, can be corrected at the dealership level with...
New Labour Dependency Field Code - 12/15/2011
... policy has been established by GM, effective with 2011-2013 cars and light duty trucks. Specific labour operation dependency information is now required when submitting any of the labour operations listed below. The new policy was announced in November...
Reject of the Month - 10/01/2013
Reject 903: Vehicle Not Compatible With Labour Code Earlier this year we reviewed this frequently occurring error code which, at that time, was primarily a result of the transition from legacy to the new Global Labour Code format. While we still...
Where are the Manuals? - 03/11/2013
... the guidelines of this maintenance program. It includes the maintenance items covered and the labour operation to use for each maintenance service. It's important to note that this guide states that customers must have their maintenance under this program...
Empowerment Options - 08/09/2011
... defect to ensure ongoing loyalty. The ZREG transaction would be submitted using the appropriate labour operation from the LTG with customer enthusiasm indicated. Option 2: A ZREG transaction may be submitted for complimentary, spontaneously offered,...
Labour Time Guide Request for Review - 03/10/2011
... who can't believe that you just told him/her that the repair they just performed pays 3.2 labour hours. They're angry because it took them 6.5 hours to do it.Many factors play into why the repair took the time it did. Available parts staff to get the...
Pre-Delivery Inspection - 08/10/2010
... with a unique job card number. If a PDI did not auto pay, submit a transaction with type ZPDI and labour operation Z7000. The labour hours allowed can be found in the LTG.If the vehicle has dealer installed accessories the dealer must submit for reimbursement...
Spark Assessment Program - 09/04/2013
A special labour operation code was created for performing what GM calls "Quality Assessment" for the Spark EV. This quality assessment and the labour operation to reimburse the technician for the inspections will only be available for a specific period...
Ignition Switch Parts Return Request - 06/06/2014
... Fricker, GM WPC, 45 Northpointe Dr, Orion, MI 48359.For transactions involving the referenced labour operations, which were paid through GWM on or after May 28, a separate WPC Part Return Request will be processed, with notification being received through...
Maintenance Offers - 10/08/2012
... the reimbursement in the miscellaneous net item field. The program is in effect until 10/31/2012.Labour OpDescriptionDetailZ2402$25 off any serviceSelect MY 2007 to present Silverado, Avalanche, Sierra and FCO Savana, Uplander, ExpressZ2403$35 off any...
Reject of the Month - 11/05/2012
Rejects for excessive parts and other labour hours has caused issues for a dealer in Minnesota. The "What Would You Do" example from the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The...
Sublet Warranty Repairs - 11/18/2010
... a question on a rejected transaction. The reject was 083: sublet amount exceeds the allowance for labour code V2185.The repair made was to satisfy the product safety recall 09230B for a roof panel separation on a 2005 Corvette. Since the dealership did...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
... if the repair is worthy of goodwill is required. If the decision is made to offer goodwill, the labour operation listed within the special policy may not be used in the transaction. The repair is submitted as a regular warranty transaction (ZREG), using...
Brake Pads and Rotors - 08/30/2012
... and is consistently occurring, a brake dampening compound may be applied to the back of each pad. Labour operation H9709, a labour operation that is not published in the LTG, but rather included in the above bulletin, is used to claim the necessary time...
Option C Enrollment - 10/01/2013
The Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Eligible dealers...
Changes to Technician Accounting of Labour Time - 08/05/2014
... that each line on the job card have a separate time recording, however, it is recommended. If a labour operation cannot be found for a repair made, a "closest to" labour operation must be used. Any time a closest to labour operation is used, it must...
New Labour Rate in January 2014 - 12/09/2013
For those dealers enrolled in the Option C Labour Rate, the new rate will go into effect on Wednesday, January 1, 2014. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
PQC Contact Required? - 02/26/2013
... department, it is still possible to verify whether or not PQC must be contacted.How to review the Labour Operation Not Allowed listing: Log on to GlobalConnect and Global Warranty Management. Select View Service Agent Profile from the Analyze Warranty...
Confirm labour operation eligibility for the specific VIN in SI prior to resubmission. Entering the VIN will enable the system to only show labour operation results that are applicable to that specific vehicle. Incompatibility is especially common...
Reject of the Month - 07/30/2013
... and rear splash guards and RPO UF2 cargo box LED lighting. Both transactions were submitted with labour operation 0590032 with the appropriate labour time. The transaction for RPO VQK paid (the one that was submitted first) and the second transaction...
Reject of the Month - 08/30/2012
One transaction, three rejects...84: The Additional Published Time Supplemental Labour Hours is Not Allowed for Labour Code E2937.9: Base Labour Hours for Labour Code E2937 was Reduced to GM Labour File Time.243: Reject 084 Cannot Be Authorized and must...
Basic Documentation - 01/19/2011
... test results, etc. The correction statement documents what was repaired or replaced. Other Labour Time: A request for OLT must be supported by technician documentation that completely records why the additional time is necessary as well time documentation...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... conditions to account for each component replaced? Would the repair be submitted with the labour operation for the failed component, (in this case the brake line), with full labour time accounted for each of the other components claimed, in the OLH...
Repeat Repair Quick Tips - 07/02/2012
... review on the log. During the analysis, identify and address any trends with frequently occurring labour operations.Also, look at those labour operations that were also handled as an add-on repair. Identify and address any trends linked to a particular...
Top 3 Rejects of the Month - 09/19/2011
... The number of days and distance exceeds the vehicle warranty limits - This reject occurs when the labour operation submitted is no longer covered by the current warranty. This is common with labour operations that are thought to be covered under powertrain...
Part Rejects - 04/03/2014
Part replacement labour operations support a finite dollar amount and anything over that unknown amount will cause a reject. The reject, 072: total parts amount exceeds the allowance for labour code 1234567, can be corrected at the dealership level with...
New Labour Dependency Field Code - 12/15/2011
... policy has been established by GM, effective with 2011-2013 cars and light duty trucks. Specific labour operation dependency information is now required when submitting any of the labour operations listed below. The new policy was announced in November...
Reject of the Month - 10/01/2013
Reject 903: Vehicle Not Compatible With Labour Code Earlier this year we reviewed this frequently occurring error code which, at that time, was primarily a result of the transition from legacy to the new Global Labour Code format. While we still...
Where are the Manuals? - 03/11/2013
... the guidelines of this maintenance program. It includes the maintenance items covered and the labour operation to use for each maintenance service. It's important to note that this guide states that customers must have their maintenance under this program...
Empowerment Options - 08/09/2011
... defect to ensure ongoing loyalty. The ZREG transaction would be submitted using the appropriate labour operation from the LTG with customer enthusiasm indicated. Option 2: A ZREG transaction may be submitted for complimentary, spontaneously offered,...
Labour Time Guide Request for Review - 03/10/2011
... who can't believe that you just told him/her that the repair they just performed pays 3.2 labour hours. They're angry because it took them 6.5 hours to do it.Many factors play into why the repair took the time it did. Available parts staff to get the...
Pre-Delivery Inspection - 08/10/2010
... with a unique job card number. If a PDI did not auto pay, submit a transaction with type ZPDI and labour operation Z7000. The labour hours allowed can be found in the LTG.If the vehicle has dealer installed accessories the dealer must submit for reimbursement...
Spark Assessment Program - 09/04/2013
A special labour operation code was created for performing what GM calls "Quality Assessment" for the Spark EV. This quality assessment and the labour operation to reimburse the technician for the inspections will only be available for a specific period...
Ignition Switch Parts Return Request - 06/06/2014
... Fricker, GM WPC, 45 Northpointe Dr, Orion, MI 48359.For transactions involving the referenced labour operations, which were paid through GWM on or after May 28, a separate WPC Part Return Request will be processed, with notification being received through...
Maintenance Offers - 10/08/2012
... the reimbursement in the miscellaneous net item field. The program is in effect until 10/31/2012.Labour OpDescriptionDetailZ2402$25 off any serviceSelect MY 2007 to present Silverado, Avalanche, Sierra and FCO Savana, Uplander, ExpressZ2403$35 off any...
Reject of the Month - 11/05/2012
Rejects for excessive parts and other labour hours has caused issues for a dealer in Minnesota. The "What Would You Do" example from the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The...
Sublet Warranty Repairs - 11/18/2010
... a question on a rejected transaction. The reject was 083: sublet amount exceeds the allowance for labour code V2185.The repair made was to satisfy the product safety recall 09230B for a roof panel separation on a 2005 Corvette. Since the dealership did...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
... if the repair is worthy of goodwill is required. If the decision is made to offer goodwill, the labour operation listed within the special policy may not be used in the transaction. The repair is submitted as a regular warranty transaction (ZREG), using...
Brake Pads and Rotors - 08/30/2012
... and is consistently occurring, a brake dampening compound may be applied to the back of each pad. Labour operation H9709, a labour operation that is not published in the LTG, but rather included in the above bulletin, is used to claim the necessary time...
Option C Enrollment - 10/01/2013
The Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Eligible dealers...
Changes to Technician Accounting of Labour Time - 08/05/2014
... that each line on the job card have a separate time recording, however, it is recommended. If a labour operation cannot be found for a repair made, a "closest to" labour operation must be used. Any time a closest to labour operation is used, it must...
New Labour Rate in January 2014 - 12/09/2013
For those dealers enrolled in the Option C Labour Rate, the new rate will go into effect on Wednesday, January 1, 2014. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
PQC Contact Required? - 02/26/2013
... department, it is still possible to verify whether or not PQC must be contacted.How to review the Labour Operation Not Allowed listing: Log on to GlobalConnect and Global Warranty Management. Select View Service Agent Profile from the Analyze Warranty...
New Accessory Programs - 04/12/2013
... with the eligible vehicle by VIN must have been reported in GWM with the appropriate installation labour operation within 14 days of the eligible vehicle delivery dateAll part numbers sold must be entered into GWMA ZSET transaction is submitted in GWM...
Right/Left & Front/Back Repairs - 08/30/2012
When the technician determines that both sides must be replaced and there isn't an add condition or unique labour code, use the generic labour operation. The second part is submitted as a secondary part and the labour time for the other side is entered...
Updates, Recalls, & Special Coverage - 08/05/2014
... warranty coverage and has an open Special Coverage Adjustment, service agents are to use the labour operation found in the Labour Time Guide as opposed to the unique labour operation included in the Special Coverage Adjustment bulletin. A Service Update...
Simplifying Accessories - 10/08/2012
... arrives. Once the vehicle arrives at the dealership, the accessory is installed by the technician. Labour time to install the accessory is found in the Labour Time Guide using Z6998 with transaction type ZPDI. These accessories are referred to as RPO...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... reimbursement can only be the amount GM would have paid a service agent using the GM part(s) and labour allowance stated in the field action bulletin. However, if the amount being reimbursed exceeds the amount GM would have paid an authorized GM service...
2013 Policy & Procedure Update - 06/19/2013
... The new Limited Lifetime Parts Warranty is easier to explain to customers and does not include labour. There are twelve different parts eligible for the program. LLPW transactions are handled with one of the following transaction types:- ZPTI:...
Paint Warranty Claims - 01/28/2014
... allowance GM will reimburse. There are four options when it comes to choosing the correct paint labour code. Partial color/clear coat labour codes are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow...
Reject of the Month - 06/19/2013
... Solenoid Replacement cross references to GLC, 4027910. The claim was submitted with parts and labour using labour operation 4027910. The transaction rejected with error code 901-vehicle not compatible with labour code 4027910. At first glance...
One Labour Code or Two: - 05/14/2013
With the introduction of the new Global Labour Codes, now is a great time to review bulletin 12-00-89-003, titled Warranty Administration Guidelines for Multiple Repairs with Independent Causes. This bulletin was published April 9th, 2012, and helps clear...
Making an Effective Policy Decision - 08/09/2012
... and taxi fare that are incurred as a result of a service repair. There is a $500 ceiling for this labour operation.Vehicle Payment Expense Z7091: Only vehicle payment reimbursements are included with this labour operation. In unique situations it may...
Submitting a Transportation Transaction - 07/01/2014
... cause code are not required. A damage code is used instead. Damage codes must be compatible to the labour operation selected for the repair; if the damage code is incorrect, there is little, that can be done to correct the error and there is a strong likelihood...
Reject of the Month - 03/10/2011
... bottom line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement for the lube/oil/filter portion of the program, but is handled differently than other coupon based oil change...
Subsequent Recall Part Failures - 03/10/2011
... parts replacement warranty transaction after the repair has been completed. Select the appropriate labour operation from the Labour Time Guide. If there is no applicable warranty coverage remaining, either new vehicle or parts replacement warranty, the...
Transmission Filler Tube - 06/30/2011
The transmission fluid filler tube and seal replacement labour operation is back in the Labour Time Guide. K6140 Transmission Fluid Filler Tube and Seal Replacement. The operation had been removed from the LTG, but is now back and available for use. The...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
... after March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains a unique labour operation for bulletin use to cover the cost of the part only. Applicable labour is included in operation Z6998 for an LPO accessory and included...
VINs That Fall Between The Cracks - 11/17/2011
... can elect to goodwill the repair and submit the claim with the appropriate self-authorization and labour operation from the Labour Time Guide. This allows the dealer to satisfy the customer's needs, but requires the use of self-authorization.The dealer...
Summer Splash Accessory Promo - 09/04/2013
The warranty administrator is responsible for reviewing the technician's comments on the job card and determining which labour code to assign to the repair performed. This process is very dependent on how well the technician's comments are understood....
Reject of the Month - 03/08/2012
... that a replacement transmission was the most cost effective solution. The PRA reflected the part, labour and tow expense for the repair. The transaction was administered for payment. Payment was received, less the tow expense, which was omitted in error....
Technician Time Recording - 06/08/2011
... staff point to as evidence that yes, they do. 1.6.2.11 Technician Identification and Accounting of Labour TimeAll customer pay, warranty, policy, and internal job card time must be accountable through the technician's time and payroll records. All technicians'...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... to be based on the Oil Life Monitor and tire rotations are to be performed every 7,500 miles. The labour operations used for warranty reimbursement are as follows:Z2359 - Oil change using dexos1- 0.3 labour time for all vehiclesZ2356 - Diesel engine...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... a transportation transaction is submitted and accepted then later discovered that a part, labour, or a net item was left off of the original transaction, the DBC must be contacted, choosing the prompt for service. You will be asked if you are calling...
Clock on, Clock off - 01/19/2012
... others, not so much. Some have read that straight time operations such as closest-to and other labour time situations require a time recording, as stated in the Policies and Procedures manual. The latest revision to P&P Article 1.6.2.11 - Technician...
Global Warranty Management - 10/08/2012
... the claim could possibly be resolved at the dealer level. It may be a matter of updating a labour operation to better reflect the repairs performed, removing a part from the parts list that was charged out on the incorrect line or applying dealer self-authorization.The...
New Administrative Allowance - 06/06/2012
Dealer Empowerment labour operation Z7920, incidental non-warranty expense, is used to reimburse your customer for reasonable expenses incurred as a result of a service repair. A 0.2 hour administrative allowance is now permissible for issuing a reimbursement...
PQC Assembly Replacement - 09/04/2013
- Bulletin 02-07-30-029 has been revised to update referenced labour operations as well as to reflect process changes. There are several important notifications listed at the beginning of the bulletin, and they include: • PQC contact is not required...
... with the eligible vehicle by VIN must have been reported in GWM with the appropriate installation labour operation within 14 days of the eligible vehicle delivery dateAll part numbers sold must be entered into GWMA ZSET transaction is submitted in GWM...
Right/Left & Front/Back Repairs - 08/30/2012
When the technician determines that both sides must be replaced and there isn't an add condition or unique labour code, use the generic labour operation. The second part is submitted as a secondary part and the labour time for the other side is entered...
Updates, Recalls, & Special Coverage - 08/05/2014
... warranty coverage and has an open Special Coverage Adjustment, service agents are to use the labour operation found in the Labour Time Guide as opposed to the unique labour operation included in the Special Coverage Adjustment bulletin. A Service Update...
Simplifying Accessories - 10/08/2012
... arrives. Once the vehicle arrives at the dealership, the accessory is installed by the technician. Labour time to install the accessory is found in the Labour Time Guide using Z6998 with transaction type ZPDI. These accessories are referred to as RPO...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... reimbursement can only be the amount GM would have paid a service agent using the GM part(s) and labour allowance stated in the field action bulletin. However, if the amount being reimbursed exceeds the amount GM would have paid an authorized GM service...
2013 Policy & Procedure Update - 06/19/2013
... The new Limited Lifetime Parts Warranty is easier to explain to customers and does not include labour. There are twelve different parts eligible for the program. LLPW transactions are handled with one of the following transaction types:- ZPTI:...
Paint Warranty Claims - 01/28/2014
... allowance GM will reimburse. There are four options when it comes to choosing the correct paint labour code. Partial color/clear coat labour codes are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow...
Reject of the Month - 06/19/2013
... Solenoid Replacement cross references to GLC, 4027910. The claim was submitted with parts and labour using labour operation 4027910. The transaction rejected with error code 901-vehicle not compatible with labour code 4027910. At first glance...
One Labour Code or Two: - 05/14/2013
With the introduction of the new Global Labour Codes, now is a great time to review bulletin 12-00-89-003, titled Warranty Administration Guidelines for Multiple Repairs with Independent Causes. This bulletin was published April 9th, 2012, and helps clear...
Making an Effective Policy Decision - 08/09/2012
... and taxi fare that are incurred as a result of a service repair. There is a $500 ceiling for this labour operation.Vehicle Payment Expense Z7091: Only vehicle payment reimbursements are included with this labour operation. In unique situations it may...
Submitting a Transportation Transaction - 07/01/2014
... cause code are not required. A damage code is used instead. Damage codes must be compatible to the labour operation selected for the repair; if the damage code is incorrect, there is little, that can be done to correct the error and there is a strong likelihood...
Reject of the Month - 03/10/2011
... bottom line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement for the lube/oil/filter portion of the program, but is handled differently than other coupon based oil change...
Subsequent Recall Part Failures - 03/10/2011
... parts replacement warranty transaction after the repair has been completed. Select the appropriate labour operation from the Labour Time Guide. If there is no applicable warranty coverage remaining, either new vehicle or parts replacement warranty, the...
Transmission Filler Tube - 06/30/2011
The transmission fluid filler tube and seal replacement labour operation is back in the Labour Time Guide. K6140 Transmission Fluid Filler Tube and Seal Replacement. The operation had been removed from the LTG, but is now back and available for use. The...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
... after March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains a unique labour operation for bulletin use to cover the cost of the part only. Applicable labour is included in operation Z6998 for an LPO accessory and included...
VINs That Fall Between The Cracks - 11/17/2011
... can elect to goodwill the repair and submit the claim with the appropriate self-authorization and labour operation from the Labour Time Guide. This allows the dealer to satisfy the customer's needs, but requires the use of self-authorization.The dealer...
Summer Splash Accessory Promo - 09/04/2013
The warranty administrator is responsible for reviewing the technician's comments on the job card and determining which labour code to assign to the repair performed. This process is very dependent on how well the technician's comments are understood....
Reject of the Month - 03/08/2012
... that a replacement transmission was the most cost effective solution. The PRA reflected the part, labour and tow expense for the repair. The transaction was administered for payment. Payment was received, less the tow expense, which was omitted in error....
Technician Time Recording - 06/08/2011
... staff point to as evidence that yes, they do. 1.6.2.11 Technician Identification and Accounting of Labour TimeAll customer pay, warranty, policy, and internal job card time must be accountable through the technician's time and payroll records. All technicians'...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... to be based on the Oil Life Monitor and tire rotations are to be performed every 7,500 miles. The labour operations used for warranty reimbursement are as follows:Z2359 - Oil change using dexos1- 0.3 labour time for all vehiclesZ2356 - Diesel engine...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... a transportation transaction is submitted and accepted then later discovered that a part, labour, or a net item was left off of the original transaction, the DBC must be contacted, choosing the prompt for service. You will be asked if you are calling...
Clock on, Clock off - 01/19/2012
... others, not so much. Some have read that straight time operations such as closest-to and other labour time situations require a time recording, as stated in the Policies and Procedures manual. The latest revision to P&P Article 1.6.2.11 - Technician...
Global Warranty Management - 10/08/2012
... the claim could possibly be resolved at the dealer level. It may be a matter of updating a labour operation to better reflect the repairs performed, removing a part from the parts list that was charged out on the incorrect line or applying dealer self-authorization.The...
New Administrative Allowance - 06/06/2012
Dealer Empowerment labour operation Z7920, incidental non-warranty expense, is used to reimburse your customer for reasonable expenses incurred as a result of a service repair. A 0.2 hour administrative allowance is now permissible for issuing a reimbursement...
PQC Assembly Replacement - 09/04/2013
- Bulletin 02-07-30-029 has been revised to update referenced labour operations as well as to reflect process changes. There are several important notifications listed at the beginning of the bulletin, and they include: • PQC contact is not required...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
... that is removed as a result of the recall repair. Recall 14187 Front Safety Belt Anchor: Labour operation 9100600 - return the safety belt sleeves, or if no parts were used and the dealer inspected only, return the WPC paperwork and job card...
Part Return for Recall 14305: - 10/31/2014
... The airbag must be returned to the supplier as instructed and not held at the dealer facility. The labour operation has an additional time labour allowance of 0.2 hours to package and return the airbag module. Those field actions that have been previously...
Adjustments to the LTG - 07/03/2013
Many of you may have noticed several labour time decreases, as well as, increases in the Labour Time Guide, which ironically occurred close to when the transition to Global Labour Codes took effect. During the transition to the new GLC format, it...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... only)CTS XTSATSDTS (2011 MY Only) Escalade SRXSTS (2011 MY Only)Services Labour Op Code (All Models) Labour TimeLabour TimeLabour TimeLabour TimeLabour TimeLabour TimeLabour TimeOil Change06006130.30.30.30.30.30.30.3Tire Rotation06006230.20.20.20.20.30.30.2Passenger...
Special Coverage - 04/12/2013
... and submitted for payment. The transaction later rejected for Vehicle Not Compatible With Labour Code (reject code 903). The warranty administrator reviewed the transaction confirming that the special coverage indicator was checked and the claim...
PDI Auto Pay - 02/07/2012
... not received within a reasonable amount of time, it is necessary to submit a ZPDI transaction with labour operation Z7000 for payment. The appropriate labour time is entered in the base labour hours field. Refer to the jlwarranty 2012 PDI Time Allowance...
When the Customer Does Not Return - 04/28/2015
... keys. The proper way to get reimbursed for the keys in this situation is to submit a claim using labour operation 6410070 with transaction type ZREG and selecting the "Customer Enthusiasm" indicator. It is very important that these claims are submitted...
Warranty Self-Review - 04/03/2014
... supporting OLH and daily time records, etc. Review the parts charged out in association with the labour claimed. Confirm that the labour operation submitted correlates with the cause of failure. By performing this self-review, you have the opportunity...
Customer Concern Not Duplicated - 02/07/2012
... has been revised to include a new requirement for the engine controls and fuel could not duplicate labour operation, J9992. The entry of the diagnostic P-code in the labour dependency field is required with the use of J9992. ...
Front Splitter aka Spoiler - 12/18/2012
... the dealer in a box in the interior of the vehicle. The dealer may submit a ZPDI transaction using labour operation Z6998 for the installation of the component with 1.3 hours labour. G_0000151253...
Coverage Code E, E1, E2 - 10/13/2010
... what specific parts are covered and which specific vehicles have emissions warranty coverage. The Labour Time Guide displays a coverage code to indicate which labour operations are covered by an emissions warranty. Standard emissions coverage is indicated...
Global Warranty Management - 10/31/2014
... Until GM has launched the recall there is no published service or submission procedure, parts or labour operation numbers. Once the recall has been launched, IVH status will list Open for the involved VINs and the Field Action will be published in IVH...
Aftermarket Calibrations - 11/25/2014
... and to provide a more concise Subject statement. The bulletin also contains the updated Global Labour Code for Suspected Tampering or Vehicle Modifications: 0600014. The labour operation pays .2 hours and must be routed to the WSC for approval. The service...
Warranty 101 - 07/02/2010
... documentation there is no support for the repair. In the above repair scenario, the empowerment labour operation Z7091 was used to claim for the vehicle payment reimbursement. The transaction rejected for labour operation restricted and miscellaneous...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... draining and sealing components to prevent leakage. Reimbursement is at a rate for unskilled labour and is claimed in the "admin allowance" filed in the net items section. If an engine assembly is being returned, the oil filter must be drained of...
Bulletin 06-08-47-001 Update - 10/01/2013
... software and/or calibration files using the TIS Service Programming System (SPS) application. The labour codes contained within the bulletin are only to be used for performing the SPS procedure. These operations are not to be used when replacing a module,...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... transactions require no special flag to be selected and are submitted using one of the following Z labour operations:Z7410 - Spontaneous Goodwill Maintenance. Maximum reimbursement of $100 keeping in mind that GM is not to be charged more than what is...
Power Steering Concerns - 02/07/2012
... 2.0 hours for the repair, which includes time to flush and bleed the power steering system. This labour operation will not be published in the LTG.PI0620 has instructions to also change the power steering fluid to DEXRON(r)-VI when replacing the steering...
Revised Blower Motor Installation Instructions - 02/07/2012
... blower motor on a vehicle with the first design blower motor. This bulletin also supplies a unique labour operation, D9783, to be used when revising and installing the second design blower motor. The bulletin operation pays 0.6 with no add time for diagnosis....
Customer Concern Not Duplicated UPDATE - 12/18/2012
... was updated to contain additional information for the Customer Concern Not Duplicated/Verified Labour Operation Numbers N9991 and N9996. A note has been added to operation N9991 (OnStar/Bluetooth) to use the code when the Bluetooth concern is in a...
Automatic PDI Payment - 01/10/2014
... before submitting a claim for the PDI payment. To submit a claim use transaction type ZPDI with labour operation 0590072. Utilize the jlwarranty PDI Reference Chart or the LTG to determine what amount may be submitted for the base labour. ...
Summer Splash Accessory Promo - 07/30/2013
... with the eligible vehicle by VIN must have been reported in GWM with the appropriate installation labour operation within 21 days of the eligible vehicle delivery dateAll part numbers sold must be reported in GWMThe warranty administrator's role in the...
Certified Service Employee Discount Program - 06/06/2012
... employees a discount towards customer pay service or parts purchases at participating dealerships. Labour codes for the ZSSP Transaction are listed within Global Message G_0000115120 (5/4/2012). Labour operations have been established for each tier of...
Brake Burnish - 06/08/2011
... 00-05-22-002, has been revised to include the 2012 model year and to announce an increase in labour time for brake burnishing. Labour operation H9709 now reimburses the dealer 0.3 hours rather than 0.2 hours. Remember that there are four key steps to...
Engine Oil Consumption Bulletin Update - 12/19/2014
... bulletin has been revised to include the addition of "Clean Carbon from Cylinder" for 2.0 labour hours in conjunction with labour operation 4080298. ...
... that is removed as a result of the recall repair. Recall 14187 Front Safety Belt Anchor: Labour operation 9100600 - return the safety belt sleeves, or if no parts were used and the dealer inspected only, return the WPC paperwork and job card...
Part Return for Recall 14305: - 10/31/2014
... The airbag must be returned to the supplier as instructed and not held at the dealer facility. The labour operation has an additional time labour allowance of 0.2 hours to package and return the airbag module. Those field actions that have been previously...
Adjustments to the LTG - 07/03/2013
Many of you may have noticed several labour time decreases, as well as, increases in the Labour Time Guide, which ironically occurred close to when the transition to Global Labour Codes took effect. During the transition to the new GLC format, it...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... only)CTS XTSATSDTS (2011 MY Only) Escalade SRXSTS (2011 MY Only)Services Labour Op Code (All Models) Labour TimeLabour TimeLabour TimeLabour TimeLabour TimeLabour TimeLabour TimeOil Change06006130.30.30.30.30.30.30.3Tire Rotation06006230.20.20.20.20.30.30.2Passenger...
Special Coverage - 04/12/2013
... and submitted for payment. The transaction later rejected for Vehicle Not Compatible With Labour Code (reject code 903). The warranty administrator reviewed the transaction confirming that the special coverage indicator was checked and the claim...
PDI Auto Pay - 02/07/2012
... not received within a reasonable amount of time, it is necessary to submit a ZPDI transaction with labour operation Z7000 for payment. The appropriate labour time is entered in the base labour hours field. Refer to the jlwarranty 2012 PDI Time Allowance...
When the Customer Does Not Return - 04/28/2015
... keys. The proper way to get reimbursed for the keys in this situation is to submit a claim using labour operation 6410070 with transaction type ZREG and selecting the "Customer Enthusiasm" indicator. It is very important that these claims are submitted...
Warranty Self-Review - 04/03/2014
... supporting OLH and daily time records, etc. Review the parts charged out in association with the labour claimed. Confirm that the labour operation submitted correlates with the cause of failure. By performing this self-review, you have the opportunity...
Customer Concern Not Duplicated - 02/07/2012
... has been revised to include a new requirement for the engine controls and fuel could not duplicate labour operation, J9992. The entry of the diagnostic P-code in the labour dependency field is required with the use of J9992. ...
Front Splitter aka Spoiler - 12/18/2012
... the dealer in a box in the interior of the vehicle. The dealer may submit a ZPDI transaction using labour operation Z6998 for the installation of the component with 1.3 hours labour. G_0000151253...
Coverage Code E, E1, E2 - 10/13/2010
... what specific parts are covered and which specific vehicles have emissions warranty coverage. The Labour Time Guide displays a coverage code to indicate which labour operations are covered by an emissions warranty. Standard emissions coverage is indicated...
Global Warranty Management - 10/31/2014
... Until GM has launched the recall there is no published service or submission procedure, parts or labour operation numbers. Once the recall has been launched, IVH status will list Open for the involved VINs and the Field Action will be published in IVH...
Aftermarket Calibrations - 11/25/2014
... and to provide a more concise Subject statement. The bulletin also contains the updated Global Labour Code for Suspected Tampering or Vehicle Modifications: 0600014. The labour operation pays .2 hours and must be routed to the WSC for approval. The service...
Warranty 101 - 07/02/2010
... documentation there is no support for the repair. In the above repair scenario, the empowerment labour operation Z7091 was used to claim for the vehicle payment reimbursement. The transaction rejected for labour operation restricted and miscellaneous...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... draining and sealing components to prevent leakage. Reimbursement is at a rate for unskilled labour and is claimed in the "admin allowance" filed in the net items section. If an engine assembly is being returned, the oil filter must be drained of...
Bulletin 06-08-47-001 Update - 10/01/2013
... software and/or calibration files using the TIS Service Programming System (SPS) application. The labour codes contained within the bulletin are only to be used for performing the SPS procedure. These operations are not to be used when replacing a module,...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... transactions require no special flag to be selected and are submitted using one of the following Z labour operations:Z7410 - Spontaneous Goodwill Maintenance. Maximum reimbursement of $100 keeping in mind that GM is not to be charged more than what is...
Power Steering Concerns - 02/07/2012
... 2.0 hours for the repair, which includes time to flush and bleed the power steering system. This labour operation will not be published in the LTG.PI0620 has instructions to also change the power steering fluid to DEXRON(r)-VI when replacing the steering...
Revised Blower Motor Installation Instructions - 02/07/2012
... blower motor on a vehicle with the first design blower motor. This bulletin also supplies a unique labour operation, D9783, to be used when revising and installing the second design blower motor. The bulletin operation pays 0.6 with no add time for diagnosis....
Customer Concern Not Duplicated UPDATE - 12/18/2012
... was updated to contain additional information for the Customer Concern Not Duplicated/Verified Labour Operation Numbers N9991 and N9996. A note has been added to operation N9991 (OnStar/Bluetooth) to use the code when the Bluetooth concern is in a...
Automatic PDI Payment - 01/10/2014
... before submitting a claim for the PDI payment. To submit a claim use transaction type ZPDI with labour operation 0590072. Utilize the jlwarranty PDI Reference Chart or the LTG to determine what amount may be submitted for the base labour. ...
Summer Splash Accessory Promo - 07/30/2013
... with the eligible vehicle by VIN must have been reported in GWM with the appropriate installation labour operation within 21 days of the eligible vehicle delivery dateAll part numbers sold must be reported in GWMThe warranty administrator's role in the...
Certified Service Employee Discount Program - 06/06/2012
... employees a discount towards customer pay service or parts purchases at participating dealerships. Labour codes for the ZSSP Transaction are listed within Global Message G_0000115120 (5/4/2012). Labour operations have been established for each tier of...
Brake Burnish - 06/08/2011
... 00-05-22-002, has been revised to include the 2012 model year and to announce an increase in labour time for brake burnishing. Labour operation H9709 now reimburses the dealer 0.3 hours rather than 0.2 hours. Remember that there are four key steps to...
Engine Oil Consumption Bulletin Update - 12/19/2014
... bulletin has been revised to include the addition of "Clean Carbon from Cylinder" for 2.0 labour hours in conjunction with labour operation 4080298. ...
Reject of the Month - 02/27/2014
Error 076, Miscellaneous Net Item Exceeds the allowance for labour code 8060440, was the beginning of some frustration for an Indiana dealer on a Customer Enthusiasm tire replacement claim. Because the amount in the net item field exceeded the service...
Service Workbench: Customer and Vehicle History - 06/30/2011
... and paid for on the vehicle. Service advisors aren't necessarily expected to know, based on the labour operation shown, that the current customer concern is related to a previous concern, but they can often pick up on similarities. For example, if the...
Transmission Replacements and Contacting the PQC - 08/09/2012
... Cost Comparison" worksheet with the warranty transactionDocument the flush code in the labour dependency field of the warranty transactionRoute the transaction to the WSC for reviewAssemblies are returned to the WPC for evaluation The required...
2013 Camaro - 06/19/2013
... to avoid damage during transport. The installation of the spoiler should be administered with labour operation 0590032 PDI-Dealer Installed-Factory Invoiced Options. ...
Reject of the Month - 11/18/2013
... service advisor wrote the job card up as a special coverage repair with the special coverage labour operation. The claim was submitted with the special coverage operation, parts, labour and the special coverage indicator checked. The transaction...
Dealer Installed Accessories - 06/06/2012
... up after work. The service advisor, while familiar with the new vehicle PDI accessory procedure, labour operation Z6998, was not aware of the processes involved with registering a service agent installed GM accessory. Registration of these...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... and check number of the vehicle payment being claimed. The transaction should be submitted using labour operation Z7091 with a complete explanation of the circumstances that led to the reimbursement documented in the 3 C's. A copy of the receipt or invoice...
Reject of the Month: Part Number Predicaments - 06/08/2011
... reasons; the part was entered on the wrong line, the wrong part number was used, or the wrong labour operation was selected.Staying current and being organized when handling parts on a job card is the single best way to ensure that these types of rejects...
Recall Tips - 04/27/2011
... and/or repair of the Rear Suspension Toe Links for possible separation. There are three separate labour operations for the various levels of repair that can be performed. When performing the repair of the rear suspension toe links, GM mandates that the...
Smart Care and Smart Care Wraps - 01/10/2014
... replaced by new plans called Smart Care and Smart Care Wraps. The entirely new programs have new labour operations, pricing and submission criteria. The new Smart Care maintenance program is designed to meet a vehicle's basic maintenance requirements....
Repeat Repair/Pyramiding - 04/03/2014
... has been identified as having concerns in one or more of the following areas: High Frequency Labour Operation use, Excess Expense, Repeat Repairs, or Pyramiding. Once received, the dealership must begin the review process as soon as possible, with packet...
Ignition Switch Recall - 11/25/2014
... the dealer's part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once the recall repairs have been completed and the claim has been submitted, vehicle owners will receive an invitation...
Reject of the Month - 10/03/2014
... the repairs were performed. The service advisor closed the transaction with the steering gear labour operation, customer participation, customer enthusiasm indicated, and the service manager's documentation on the hard copy, authorizing a policy...
The New Policies and Procedures Manual - 10/31/2014
... manual) - Policies were clarified in regards to the proper documentation required when using these labour operations. There must be specific documentation stating why the labour operation was used and service management approval must be noted on the...
S0011 - 07/02/2012
... incorrect on delivery from the transportation company are submitted as a transportation claim with labour operation S0011. Operation E7005 has been established to address warranty related key replacements. ...
Reject of the Month - 08/09/2012
... transaction was submitted with the transmission replacement operation, with other labour time and excessive parts for the repair. The claim rejected for parts excessive, parts incompatible, excessive OLH, and beyond dealer empowerment.The claim was routed...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
Cadillac Roadside Service Program - 06/30/2011
A new labour operation has been released to use for battery replacements under the Cadillac Roadside Service Program. Dealers should stop using operation N0110 and begin using Z8004 for warranty battery replacements associated with the roadside program....
GLC Transition - 07/03/2013
You may have noticed that some labour operations did not transition correctly with the GLC release. This issue seemed to be most prevalent with later model vehicles. While the June update of the LTG addressed some of the issues, the July update will cover...
OLH Best Practice - 04/12/2013
... time of authorization is necessary documentation with add-ons. The time documentation for other labour hours should specifically state that it is for OLH. Separate on/off punches are required for each labour operation with OLH. If the job card records...
Add Credit Reminder - 05/14/2013
To submit for a WPC add credit for a transaction that paid prior to May 7, use the new Global Labour Code 0600064 with the additional amount on a separate transaction.This labour code is only in effect until August 7, 2013.Only use this GLC to submit...
Filing - 06/06/2014
... the shop copy, include the warranty copy showing the amount paid for the transaction and the labour operation, and any other supporting documentation that justifies the monies paid for the claim. A full list of example supporting documentation can be...
Changes to Special Coverage 10054 - 07/30/2013
... they paid for the repair, including the name of the repair facility that made the repair. Use labour operation 9900010 when submitting for reimbursement in GWM. The dollar amount the customer participated towards the repair should be placed in the...
Bulletin 99-01-39-004D - 09/19/2011
The use of the evaporator core dyer kit and cooling coil coating can now be submitted for 2011 and 2012 vehicles using labour operation D3316. Keep in mind that this is a bulletin specific operation and will not be published in the LTG.
Global Warranty Tips - 03/11/2010
... period may be made by submitting the transaction as a regular warranty claim (including the 3 C's, labour operation, parts) and entering the participation amount in the Customer Participation Amount box located near the end of the transaction submission,...
Error 076, Miscellaneous Net Item Exceeds the allowance for labour code 8060440, was the beginning of some frustration for an Indiana dealer on a Customer Enthusiasm tire replacement claim. Because the amount in the net item field exceeded the service...
Service Workbench: Customer and Vehicle History - 06/30/2011
... and paid for on the vehicle. Service advisors aren't necessarily expected to know, based on the labour operation shown, that the current customer concern is related to a previous concern, but they can often pick up on similarities. For example, if the...
Transmission Replacements and Contacting the PQC - 08/09/2012
... Cost Comparison" worksheet with the warranty transactionDocument the flush code in the labour dependency field of the warranty transactionRoute the transaction to the WSC for reviewAssemblies are returned to the WPC for evaluation The required...
2013 Camaro - 06/19/2013
... to avoid damage during transport. The installation of the spoiler should be administered with labour operation 0590032 PDI-Dealer Installed-Factory Invoiced Options. ...
Reject of the Month - 11/18/2013
... service advisor wrote the job card up as a special coverage repair with the special coverage labour operation. The claim was submitted with the special coverage operation, parts, labour and the special coverage indicator checked. The transaction...
Dealer Installed Accessories - 06/06/2012
... up after work. The service advisor, while familiar with the new vehicle PDI accessory procedure, labour operation Z6998, was not aware of the processes involved with registering a service agent installed GM accessory. Registration of these...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... and check number of the vehicle payment being claimed. The transaction should be submitted using labour operation Z7091 with a complete explanation of the circumstances that led to the reimbursement documented in the 3 C's. A copy of the receipt or invoice...
Reject of the Month: Part Number Predicaments - 06/08/2011
... reasons; the part was entered on the wrong line, the wrong part number was used, or the wrong labour operation was selected.Staying current and being organized when handling parts on a job card is the single best way to ensure that these types of rejects...
Recall Tips - 04/27/2011
... and/or repair of the Rear Suspension Toe Links for possible separation. There are three separate labour operations for the various levels of repair that can be performed. When performing the repair of the rear suspension toe links, GM mandates that the...
Smart Care and Smart Care Wraps - 01/10/2014
... replaced by new plans called Smart Care and Smart Care Wraps. The entirely new programs have new labour operations, pricing and submission criteria. The new Smart Care maintenance program is designed to meet a vehicle's basic maintenance requirements....
Repeat Repair/Pyramiding - 04/03/2014
... has been identified as having concerns in one or more of the following areas: High Frequency Labour Operation use, Excess Expense, Repeat Repairs, or Pyramiding. Once received, the dealership must begin the review process as soon as possible, with packet...
Ignition Switch Recall - 11/25/2014
... the dealer's part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once the recall repairs have been completed and the claim has been submitted, vehicle owners will receive an invitation...
Reject of the Month - 10/03/2014
... the repairs were performed. The service advisor closed the transaction with the steering gear labour operation, customer participation, customer enthusiasm indicated, and the service manager's documentation on the hard copy, authorizing a policy...
The New Policies and Procedures Manual - 10/31/2014
... manual) - Policies were clarified in regards to the proper documentation required when using these labour operations. There must be specific documentation stating why the labour operation was used and service management approval must be noted on the...
S0011 - 07/02/2012
... incorrect on delivery from the transportation company are submitted as a transportation claim with labour operation S0011. Operation E7005 has been established to address warranty related key replacements. ...
Reject of the Month - 08/09/2012
... transaction was submitted with the transmission replacement operation, with other labour time and excessive parts for the repair. The claim rejected for parts excessive, parts incompatible, excessive OLH, and beyond dealer empowerment.The claim was routed...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
Cadillac Roadside Service Program - 06/30/2011
A new labour operation has been released to use for battery replacements under the Cadillac Roadside Service Program. Dealers should stop using operation N0110 and begin using Z8004 for warranty battery replacements associated with the roadside program....
GLC Transition - 07/03/2013
You may have noticed that some labour operations did not transition correctly with the GLC release. This issue seemed to be most prevalent with later model vehicles. While the June update of the LTG addressed some of the issues, the July update will cover...
OLH Best Practice - 04/12/2013
... time of authorization is necessary documentation with add-ons. The time documentation for other labour hours should specifically state that it is for OLH. Separate on/off punches are required for each labour operation with OLH. If the job card records...
Add Credit Reminder - 05/14/2013
To submit for a WPC add credit for a transaction that paid prior to May 7, use the new Global Labour Code 0600064 with the additional amount on a separate transaction.This labour code is only in effect until August 7, 2013.Only use this GLC to submit...
Filing - 06/06/2014
... the shop copy, include the warranty copy showing the amount paid for the transaction and the labour operation, and any other supporting documentation that justifies the monies paid for the claim. A full list of example supporting documentation can be...
Changes to Special Coverage 10054 - 07/30/2013
... they paid for the repair, including the name of the repair facility that made the repair. Use labour operation 9900010 when submitting for reimbursement in GWM. The dollar amount the customer participated towards the repair should be placed in the...
Bulletin 99-01-39-004D - 09/19/2011
The use of the evaporator core dyer kit and cooling coil coating can now be submitted for 2011 and 2012 vehicles using labour operation D3316. Keep in mind that this is a bulletin specific operation and will not be published in the LTG.
Global Warranty Tips - 03/11/2010
... period may be made by submitting the transaction as a regular warranty claim (including the 3 C's, labour operation, parts) and entering the participation amount in the Customer Participation Amount box located near the end of the transaction submission,...
Special Coverage 10054D - 10/14/2011
... contract provider and a $100 deductible, the claim amounts are shown below. Additionally, the labour rate for this example is $100.Labour: $170.00Part: $87.81Total: $257.81The customer is responsible for half...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... 09-07-30-018B was recently updated with the new procedures. The base repair time of the labour operation is paid to the technician as with any other labour operation. Base time for major transmission repairs includes moving the vehicle into the...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
... order. Dealers are to submit the kit part number under the Ignition and Start switch replacement labour operation outlined in 13454 or 14063, as applicable. Labour only transactions are submitted to replace the lock cylinder and key under 14113, or replace...
No PQC Contact Required - 01/28/2014
... WPC.Go the to the Analyze Warranty tab in GWM to view restrictions in the Items Not Allowed tab.Labour Operation Not Allowed and Amount LimitLabour OpLabour Op DescriptionStatusAmt LimitStart DateTermination DateT5999ADDITIONAL PART MARKUP PERCENTAGE...
Ignition Switch Recall Claim Submission: - 06/06/2014
Global Message G_0000192330 provides a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure...
Option C - 11/25/2014
The Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Eligible dealers...
Authorizations and Approvals - 05/02/2012
... transactions requiring authorization, such as "P" for excessive parts or "E" for other labour hours; customer concern not duplicated labour operations, customer reimbursement, customer signature not available; replacement of shocks/struts in pairs, wheel...
Accessory Cruise Control - 10/08/2012
The Z6998 labour time has been adjusted on the Chevrolet Cruze, effective September 21, 2012. The time has been updated to pay 0.8 hours labour when installing LPO cruise control (RPO RXZ). The original labour time of 0.6 was not sufficient to complete...
GSA Courtesy Delivery - 02/07/2012
... and the fuel allowance (currently 1/4 tank of fuel). The handling allowance is claimed with labour operation Z7006 and net item expense of $150, with no parts or labour. At delivery be sure to check the US Government photo-identification. ...
Product Field Action Reimbursements - 06/08/2011
... for reimbursement in the vehicle history file. To process the reimbursement use the reimbursement labour operation found in the product field action bulletin and claim the reimbursement dollar amount in miscellaneous net item. Additionally, claim 0.2...
Transmission Flow Codes - 10/13/2010
... documentation since 2002, must now be entered in a specific dialog box when specific transmission labour operations are used in a transaction. Administrative message G_0000064365, dated September 7th, announced this new requirement and was effective...
Reject of the Month - 10/31/2014
A dealer submitted a recall transaction, number 13036, which rejected with error code 903: Vehicle Not Compatible with Labour Code. The vehicle being repaired was a 2012 Chevrolet Malibu sedan for a Brake Lamp Malfunction safety issue. The rejected claim...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... from GM will be reimbursed through this program; Mobil 1 is not reimbursable. Dealer labour is reimbursed at 75% of the dealer's approved warranty labour rate for eligible claims. Claim documentation must include notation of the percent of oil...
2013 National Certified Service Retail Plan - 01/24/2013
... vehicles has been discontinued. Beginning January 1st, 2013, no claims should be submitted using labour operation Z2283 for the $5 reimbursement for 2013 model year vehicles. ...
Chevrolet Sonic Adds - 02/07/2012
... to the LTG on March 1, for the 2012 Chevrolet Sonic. The add conditions may be submitted with labour operation Z6998 for the installation of the LPO accessories. Dealers may claim 0.1 hour for the installation of the cargo net (W2D) and/or the storage...
Accessory Trailer Hitch - 04/13/2012
... complete the hitch installation. PI0710 provides the repair procedure as well as the bulletin only labour operation. The PI only applies to 2012 Chevrolet Equinox and GMC Terrain vehicles built after March 5, 2012. ...
Revised - $5 Dexos Credit - 01/19/2012
... those services performed on an internal job card. Claims for eligible vehicles are submitted with labour operation Z2283 and transaction type ZSSP. The $5 reimbursement in the miscellaneous net item field and the customer's VIN are entered in the co...
Wheel Alignment - 12/15/2011
Transactions for the performance of a wheel alignment, labour operation E2000 or E2020, require specific information recorded on or attached to the job card. This information includes:The customer's detailed concernWhat corrected the customer's concernVerification...
Free Agent Program - 07/02/2012
... 31, 2012. All claims for reimbursement had to have been submitted by May 31, 2012, through GWM. Labour operations that are involved in the program include Z2236, Pontiac Preferred Owners; Z2240, Saturn Owners; Z2241, Pontiac and Retained Brands; and...
Dye Test - 11/18/2010
Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction.
Safety Recall 11094 - 04/27/2011
... it is anticipated that no vehicles are expected to require its installation. The replacement labour operation listed within the recall may only be used if the fastener is replaced. ...
Whine/Moan Noise from the Power Steering - 04/27/2011
... to certain 2008-2009 Chevrolet Equinox, 2008-2009 Pontiac Torrent equipped with a 3.6L engine. The labour operation published within the bulletin is unique and is for bulletin use only. ...
Missing Key or Transmitter - 10/31/2014
... claim, not a warranty claim. The New Vehicle Delivery Key or Transmitter Replacement labour operation should be used with the ZTPT transaction; 0500010. ...
Recall 14294 - Ignition Key: - 10/31/2014
The declination form has been removed from the latest recall revision. The labour operation for "customer refused recall repair" has also been removed. The recall applies to certain 2010-2014 Chevrolet Camaro vehicles.
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... code. The most common authorization codes applied are A for a policy repair, E for other labour hours, R for a repeat or related repair, and P for excessive parts. Both policy repairs and OLH approval must be granted before the work is done. The date...
... contract provider and a $100 deductible, the claim amounts are shown below. Additionally, the labour rate for this example is $100.Labour: $170.00Part: $87.81Total: $257.81The customer is responsible for half...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... 09-07-30-018B was recently updated with the new procedures. The base repair time of the labour operation is paid to the technician as with any other labour operation. Base time for major transmission repairs includes moving the vehicle into the...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
... order. Dealers are to submit the kit part number under the Ignition and Start switch replacement labour operation outlined in 13454 or 14063, as applicable. Labour only transactions are submitted to replace the lock cylinder and key under 14113, or replace...
No PQC Contact Required - 01/28/2014
... WPC.Go the to the Analyze Warranty tab in GWM to view restrictions in the Items Not Allowed tab.Labour Operation Not Allowed and Amount LimitLabour OpLabour Op DescriptionStatusAmt LimitStart DateTermination DateT5999ADDITIONAL PART MARKUP PERCENTAGE...
Ignition Switch Recall Claim Submission: - 06/06/2014
Global Message G_0000192330 provides a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure...
Option C - 11/25/2014
The Consumer Price Index based labour rate, Option C, provides the dealer with an annual automatic review of the warranty labour rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment. Eligible dealers...
Authorizations and Approvals - 05/02/2012
... transactions requiring authorization, such as "P" for excessive parts or "E" for other labour hours; customer concern not duplicated labour operations, customer reimbursement, customer signature not available; replacement of shocks/struts in pairs, wheel...
Accessory Cruise Control - 10/08/2012
The Z6998 labour time has been adjusted on the Chevrolet Cruze, effective September 21, 2012. The time has been updated to pay 0.8 hours labour when installing LPO cruise control (RPO RXZ). The original labour time of 0.6 was not sufficient to complete...
GSA Courtesy Delivery - 02/07/2012
... and the fuel allowance (currently 1/4 tank of fuel). The handling allowance is claimed with labour operation Z7006 and net item expense of $150, with no parts or labour. At delivery be sure to check the US Government photo-identification. ...
Product Field Action Reimbursements - 06/08/2011
... for reimbursement in the vehicle history file. To process the reimbursement use the reimbursement labour operation found in the product field action bulletin and claim the reimbursement dollar amount in miscellaneous net item. Additionally, claim 0.2...
Transmission Flow Codes - 10/13/2010
... documentation since 2002, must now be entered in a specific dialog box when specific transmission labour operations are used in a transaction. Administrative message G_0000064365, dated September 7th, announced this new requirement and was effective...
Reject of the Month - 10/31/2014
A dealer submitted a recall transaction, number 13036, which rejected with error code 903: Vehicle Not Compatible with Labour Code. The vehicle being repaired was a 2012 Chevrolet Malibu sedan for a Brake Lamp Malfunction safety issue. The rejected claim...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... from GM will be reimbursed through this program; Mobil 1 is not reimbursable. Dealer labour is reimbursed at 75% of the dealer's approved warranty labour rate for eligible claims. Claim documentation must include notation of the percent of oil...
2013 National Certified Service Retail Plan - 01/24/2013
... vehicles has been discontinued. Beginning January 1st, 2013, no claims should be submitted using labour operation Z2283 for the $5 reimbursement for 2013 model year vehicles. ...
Chevrolet Sonic Adds - 02/07/2012
... to the LTG on March 1, for the 2012 Chevrolet Sonic. The add conditions may be submitted with labour operation Z6998 for the installation of the LPO accessories. Dealers may claim 0.1 hour for the installation of the cargo net (W2D) and/or the storage...
Accessory Trailer Hitch - 04/13/2012
... complete the hitch installation. PI0710 provides the repair procedure as well as the bulletin only labour operation. The PI only applies to 2012 Chevrolet Equinox and GMC Terrain vehicles built after March 5, 2012. ...
Revised - $5 Dexos Credit - 01/19/2012
... those services performed on an internal job card. Claims for eligible vehicles are submitted with labour operation Z2283 and transaction type ZSSP. The $5 reimbursement in the miscellaneous net item field and the customer's VIN are entered in the co...
Wheel Alignment - 12/15/2011
Transactions for the performance of a wheel alignment, labour operation E2000 or E2020, require specific information recorded on or attached to the job card. This information includes:The customer's detailed concernWhat corrected the customer's concernVerification...
Free Agent Program - 07/02/2012
... 31, 2012. All claims for reimbursement had to have been submitted by May 31, 2012, through GWM. Labour operations that are involved in the program include Z2236, Pontiac Preferred Owners; Z2240, Saturn Owners; Z2241, Pontiac and Retained Brands; and...
Dye Test - 11/18/2010
Technician documentation that supports the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction.
Safety Recall 11094 - 04/27/2011
... it is anticipated that no vehicles are expected to require its installation. The replacement labour operation listed within the recall may only be used if the fastener is replaced. ...
Whine/Moan Noise from the Power Steering - 04/27/2011
... to certain 2008-2009 Chevrolet Equinox, 2008-2009 Pontiac Torrent equipped with a 3.6L engine. The labour operation published within the bulletin is unique and is for bulletin use only. ...
Missing Key or Transmitter - 10/31/2014
... claim, not a warranty claim. The New Vehicle Delivery Key or Transmitter Replacement labour operation should be used with the ZTPT transaction; 0500010. ...
Recall 14294 - Ignition Key: - 10/31/2014
The declination form has been removed from the latest recall revision. The labour operation for "customer refused recall repair" has also been removed. The recall applies to certain 2010-2014 Chevrolet Camaro vehicles.
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... code. The most common authorization codes applied are A for a policy repair, E for other labour hours, R for a repeat or related repair, and P for excessive parts. Both policy repairs and OLH approval must be granted before the work is done. The date...
Batteries - 09/09/2014
... to the battery posts. A valid warranty code contains 15 characters and must be entered in the Labour Operation Dependency Field. ...
Battery Reimbursements - 09/09/2014
If the customer's battery is available, enter the Midtronics code into the Labour Operation Dependency Field. Enter the term "Reimbursement" into the field if the customer's battery is not available. Existing policies on customer reimbursement apply....
Cruze Noise on Start Up - 07/01/2014
A unique labour operation has been established to replace the starter and fuse block replacement in 2012-2014 Chevrolet Cruze vehicles equipped with a 1.8L engine and manual transmission, built prior to January 10, 2014. Customers may comment on a knock...
Cadillac Free Vehicle Detail - 07/01/2014
... The letter instructs owners to contact their participating dealer to schedule the free service. A labour operation will be established to reimburse Cadillac dealers $250.00 for providing the service. Additional details will be issued. Dealers that do...
Courtesy Transportation & the Ignition Switch Recall - 05/09/2014
... vehicle by submitting for authorization on the Aftersales Empowerment Portal. Utilize the labour operation from the appropriate recall bulletin, enter a brief comment, and input "00" (unknown) for the estimated days of rental. Dealers do not have to...
Corvette ZR1 - 01/28/2014
... 2012-2013 part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin for repairs performed under the powertrain warranty. ...
DEF - 01/28/2014
... place in front of the customer to facilitate training of the correct technique. The PDI fluids add labour operation, 0590052, is claimed in conjunction with this DEF fluid refill. ...
ELR Accessory LPO - 02/27/2014
... omitted a few LPO's for the ELR. The following dealer installed accessories may be claimed using labour operation 0590032:Charge Cord Storage Bag (RVW) 0.1 hoursCD Player, Glove Box Mounted (WCN) 0.3 hoursHighway Safety Kit (S08) 0.1 hours ...
Reject of the Month - 05/02/2012
... Labour code xxxxx is restricted and requires GM authorization - Error 066.The job card submission that resulted in these two errors had been routed to the WSC for review due to the restriction. The servicing dealer submitted the policy decision transaction...
Reimbursing Customers for Product Field Actions - 01/19/2012
... the amount the repair would have cost if completed by an authorized GM dealership. Calculate the labour and parts (if applicable) reimbursement and carefully explain to the customer that this is the dollar amount GM determined was adequate to cover the...
March 2012 Recall Update - 03/08/2012
... Mats Missing: The bulletin contains a revision to the Warranty Transaction information section. A labour operation has been added to allow shipping of floor mats for involved vehicles that have been dealer traded. The recall applies to certain 2012 Buick...
Recall 14299A - 10/03/2014
... for the purchase of Loctite adhesive, primer, 3M adhesive and nozzle. The net expense limit for labour code 9100637 is $0.21. There is a $3.08 limit for labour operations 9100872 and 9100873. ...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... in the service agent being charged for the component. You cannot submit an exchange component labour operation with a part dollar amount in the parts section or in the net item section. The transaction will definitely reject and no authorization will...
Battery Replacement Requirements - 06/19/2013
... receipt is not available, the battery date code will be used to determine the warranty start date. Labour to install the battery is the responsibility of the customer, unless the service agent chooses to absorb the labour cost. If repairs to a customer's...
Maintenance, Maintenance and More Maintenance - 07/03/2013
... The following bullets provide submission information:2014 Chevrolet 2-Year Scheduled MaintenanceLabour Operation: 0600723Transaction Type: ZREGReimbursement: Net Item MiscellaneousReimbursement Amount: Varies, depending on product (oil) and model - see...
Everyday Value and the $5 Reimbursement - 11/17/2011
... from GM. Submit a transaction using type ZSSP and claim the $5 in miscellaneous net. The labour operation for this reimbursement is Z2283. ...
Reject of the Month - 04/13/2012
... After reviewing the pending transaction the warranty administrator noticed that only the base labour carried over, no additional or administrative labour. Parts looked perfect though. The dealership contacted the WSC specialist to reject the transaction...
Effective Use of Self-Authorization Codes - 08/09/2012
... code is necessary, but it wasn't. Code R can be incorrectly applied because there may be two "J" labour operations on the job card and it is thought that the second "J" labour operation will reject as related. In other words, the person applying the...
Cost Per Vehicle Serviced - 04/27/2011
... Report.The CPVS figure is an adjusted dollar amount that factors in a service agent's total labour, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service...
Routing the Transaction for Review and Payment - 04/27/2011
... time line for excessive rentals, documentation for miscellaneous expenses, justification for other labour time, sublet data, TAC/CAC/SPAC case numbers, bulletin numbers, diagnostic trouble codes, etc.Address all dealer correctable issues before attempting...
Cadillac Recall 14352 - 08/05/2014
... wellsA ZSSP transaction is submitted through GWM for reimbursement. Claims are submitted with labour operation 0600215 with the reimbursement amount entered in the miscellaneous net item field. The amount reimbursed for the operation should equal the...
The New Certified Pre-Owned Program - 09/19/2011
... the dealer's expense. Towing, if necessary, is covered.Repairs that are not covered are listed by labour operation in the CPO Operations Guide. Examples include:Door trim panelsBatteriesWeatherstripsFront bumper fasciaCarpetSeat coversLight bulbsBrake...
A Review of Roadside Assistance - 02/07/2012
... the availability of Roadside Assistance, many people simply forget it's available. Also, there are labour operations available that coincide with each service that can be used for reimbursement when the dealership took the call from a stranded customer...
New Global Labour Codes For Brake Repairs - 06/19/2013
2480018 - Brake Burnish2420150 - Front Disc Brake Pads, Replace2420170 - Rear Disc Brake Pads, R&R or Replace2420670 - Front Rotor Assembly, Replace2420671 - Both Front Rotor, Replace2420760 - Rear Rotor Assembly, R&R or Replace2420761 - Both ...
Labour Code 0600048 - 06/19/2013
A ZPTI transaction is to be submitted with the necessary parts and labour needed to correct a condition that is a result of an ACDelco battery failure, which is covered by the ACDelco Consumer Battery Warranty. The transaction should be submitted with...
... to the battery posts. A valid warranty code contains 15 characters and must be entered in the Labour Operation Dependency Field. ...
Battery Reimbursements - 09/09/2014
If the customer's battery is available, enter the Midtronics code into the Labour Operation Dependency Field. Enter the term "Reimbursement" into the field if the customer's battery is not available. Existing policies on customer reimbursement apply....
Cruze Noise on Start Up - 07/01/2014
A unique labour operation has been established to replace the starter and fuse block replacement in 2012-2014 Chevrolet Cruze vehicles equipped with a 1.8L engine and manual transmission, built prior to January 10, 2014. Customers may comment on a knock...
Cadillac Free Vehicle Detail - 07/01/2014
... The letter instructs owners to contact their participating dealer to schedule the free service. A labour operation will be established to reimburse Cadillac dealers $250.00 for providing the service. Additional details will be issued. Dealers that do...
Courtesy Transportation & the Ignition Switch Recall - 05/09/2014
... vehicle by submitting for authorization on the Aftersales Empowerment Portal. Utilize the labour operation from the appropriate recall bulletin, enter a brief comment, and input "00" (unknown) for the estimated days of rental. Dealers do not have to...
Corvette ZR1 - 01/28/2014
... 2012-2013 part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin for repairs performed under the powertrain warranty. ...
DEF - 01/28/2014
... place in front of the customer to facilitate training of the correct technique. The PDI fluids add labour operation, 0590052, is claimed in conjunction with this DEF fluid refill. ...
ELR Accessory LPO - 02/27/2014
... omitted a few LPO's for the ELR. The following dealer installed accessories may be claimed using labour operation 0590032:Charge Cord Storage Bag (RVW) 0.1 hoursCD Player, Glove Box Mounted (WCN) 0.3 hoursHighway Safety Kit (S08) 0.1 hours ...
Reject of the Month - 05/02/2012
... Labour code xxxxx is restricted and requires GM authorization - Error 066.The job card submission that resulted in these two errors had been routed to the WSC for review due to the restriction. The servicing dealer submitted the policy decision transaction...
Reimbursing Customers for Product Field Actions - 01/19/2012
... the amount the repair would have cost if completed by an authorized GM dealership. Calculate the labour and parts (if applicable) reimbursement and carefully explain to the customer that this is the dollar amount GM determined was adequate to cover the...
March 2012 Recall Update - 03/08/2012
... Mats Missing: The bulletin contains a revision to the Warranty Transaction information section. A labour operation has been added to allow shipping of floor mats for involved vehicles that have been dealer traded. The recall applies to certain 2012 Buick...
Recall 14299A - 10/03/2014
... for the purchase of Loctite adhesive, primer, 3M adhesive and nozzle. The net expense limit for labour code 9100637 is $0.21. There is a $3.08 limit for labour operations 9100872 and 9100873. ...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... in the service agent being charged for the component. You cannot submit an exchange component labour operation with a part dollar amount in the parts section or in the net item section. The transaction will definitely reject and no authorization will...
Battery Replacement Requirements - 06/19/2013
... receipt is not available, the battery date code will be used to determine the warranty start date. Labour to install the battery is the responsibility of the customer, unless the service agent chooses to absorb the labour cost. If repairs to a customer's...
Maintenance, Maintenance and More Maintenance - 07/03/2013
... The following bullets provide submission information:2014 Chevrolet 2-Year Scheduled MaintenanceLabour Operation: 0600723Transaction Type: ZREGReimbursement: Net Item MiscellaneousReimbursement Amount: Varies, depending on product (oil) and model - see...
Everyday Value and the $5 Reimbursement - 11/17/2011
... from GM. Submit a transaction using type ZSSP and claim the $5 in miscellaneous net. The labour operation for this reimbursement is Z2283. ...
Reject of the Month - 04/13/2012
... After reviewing the pending transaction the warranty administrator noticed that only the base labour carried over, no additional or administrative labour. Parts looked perfect though. The dealership contacted the WSC specialist to reject the transaction...
Effective Use of Self-Authorization Codes - 08/09/2012
... code is necessary, but it wasn't. Code R can be incorrectly applied because there may be two "J" labour operations on the job card and it is thought that the second "J" labour operation will reject as related. In other words, the person applying the...
Cost Per Vehicle Serviced - 04/27/2011
... Report.The CPVS figure is an adjusted dollar amount that factors in a service agent's total labour, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service...
Routing the Transaction for Review and Payment - 04/27/2011
... time line for excessive rentals, documentation for miscellaneous expenses, justification for other labour time, sublet data, TAC/CAC/SPAC case numbers, bulletin numbers, diagnostic trouble codes, etc.Address all dealer correctable issues before attempting...
Cadillac Recall 14352 - 08/05/2014
... wellsA ZSSP transaction is submitted through GWM for reimbursement. Claims are submitted with labour operation 0600215 with the reimbursement amount entered in the miscellaneous net item field. The amount reimbursed for the operation should equal the...
The New Certified Pre-Owned Program - 09/19/2011
... the dealer's expense. Towing, if necessary, is covered.Repairs that are not covered are listed by labour operation in the CPO Operations Guide. Examples include:Door trim panelsBatteriesWeatherstripsFront bumper fasciaCarpetSeat coversLight bulbsBrake...
A Review of Roadside Assistance - 02/07/2012
... the availability of Roadside Assistance, many people simply forget it's available. Also, there are labour operations available that coincide with each service that can be used for reimbursement when the dealership took the call from a stranded customer...
New Global Labour Codes For Brake Repairs - 06/19/2013
2480018 - Brake Burnish2420150 - Front Disc Brake Pads, Replace2420170 - Rear Disc Brake Pads, R&R or Replace2420670 - Front Rotor Assembly, Replace2420671 - Both Front Rotor, Replace2420760 - Rear Rotor Assembly, R&R or Replace2420761 - Both ...
Labour Code 0600048 - 06/19/2013
A ZPTI transaction is to be submitted with the necessary parts and labour needed to correct a condition that is a result of an ACDelco battery failure, which is covered by the ACDelco Consumer Battery Warranty. The transaction should be submitted with...
Global Labour Code Format - 05/14/2013
Service Agents began submitting all transactions using the new Global Labour Code format on May 7, 2013. The new labour code format must be used regardless of the job card date, except for select instances (see the Global Labour Code Exceptions article...
Global Labour Code Transition - 03/11/2013
... of this year. Once the new GLC format goes into effect, all claims must be submitted using the new labour codes. Go through the warranty receivable schedule frequently, submit and close all claims as soon as possible. As the transition draws...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... criteria updates from previous bulletin release. Point 4 - Approved and Recorded OLH (Other Labour Hours): New Criteria: Service management approval, in the form of an explanation with date, time and signature is required for the technician to proceed...
Maintenance Coupon Reminder - 04/13/2012
... and inspection. Transactions may be submitted for payment with transaction type ZSSP and either labour operation Z2312, for conventional oil/diesel/dexos1 oil with $20 entered in miscellaneous net item, or operation Z2314 for synthetic oil changes with...
Warranty Review Deviations - 03/11/2013
... of transaction submission. Whether a new line is added to the job card resulting in a second labour operation or all repairs are addressed with the original job card line and labour operation, both situations are considered an add on repair. The...
Reject of the month: Net Item Expense - 04/12/2013
... order for 15 days. The expense for the fuel fill and wash was $78.50.The claim was submitted with labour operation L1200. The $78.50 was entered in the miscellaneous net item expense field. The transaction rejected for Miscellaneous Net Item Amount...
Cluster - 12/18/2012
... built before the specific VIN breakpoint provided in PIT5188. The PI also contains the appropriate labour operation for reprogramming the IP cluster with SPS. G_0000151678...
July 2012 Recall Update - 07/02/2012
... to include a note with operation Z2573 that the key and lock cylinder coding is included in the labour time. The recall affects certain 2009 Chevrolet Cobalt and Pontiac G5; 2009-2010 Chevrolet HHR vehicles. Dealers are instructed to replace the ignition...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
... the customer whose selling dealership was terminated, or the customer who has been relocated. Labour is reimbursable within 12 months/12,000 miles at any GM dealership. Beyond this time period, GM will reimburse the dealership for the part; the...
GMPP - 02/07/2012
... of a valid contract and the associated contract details, as well as repair coverage. If a specific labour operation is entered into CARES for coverage and returns with the note, "requires further review," contact either your GMPP Account Representative...
Reject of the Month - 05/09/2014
... as well as the excessive net for the sublet invoice. The warranty administrator utilized the labour operation for the repair from the excessive oil consumption service bulletin, including all parts, labour and net item expenses. The claim rejected...
2014 Certified Service Employee Discount Program - 05/09/2014
... on the total customer pay job card value or parts purchases before tax and shop supplies. Labour Operation 0600201: $25.00-$49.99 job card value or parts purchase receives $5.00 discountLabour Operation 0600211: $50.00-74.99 job card value or parts...
Documenting Symptom Byte - 11/25/2014
... in the Cause or Correction section of the transaction (e.g. B137A 02 in BCM). Depending on the labour operation code selected for the repair performed, an additional field may be available to enter information specific to that labour code, such as the...
Dexos1 Reimbursement - 12/18/2012
The $5 dexos1 reimbursement labour operation, Z2283, may be used for dealer credit in conjunction with any 2011, and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The...
2013 Camaro5 Fest - 09/04/2013
... will be deducted from the customer's paid service invoice. The dealer is reimbursed for the labour based on the listed labour time for the performance part or accessory in the Camaro5 Fest catalog at their current warranty labour rate. The program...
Starter Replacement - 04/13/2012
Did you know that the starter replacement labour operation, J4640, is not a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft...
Components and Systems - 06/07/2010
... requires an alignment as a result of a defective component, the identified defective component labour operation includes the appropriate labour time as an add condition to the component repair.All alignment repairs require the recording of the before...
Summary by Reject Reason - 06/07/2010
... DescriptionCount201003243Reject & cannot be authorized and must be corrected11720100373Other labour hours exceed the allowance for labour code &.98201004243Reject & cannot be authorized and must be corrected.76201004124This transaction is...
Warranty 101 - 10/31/2014
... customer must sign to acknowledge the document. There are some recalls that contain a special labour operation to acknowledge that a customer has declined the repair. These situations must be thoroughly documented on the job card prior to submission,...
Past Model Years - 02/27/2014
... a past model year. Warranty claim submission for 2006 and prior model years requires that all labour time requested, with the exception of OLH, be submitted in the base time labour field. GM considers this time straight time, meaning the technicians...
Important Policy Updates - 01/10/2014
... program guide (Global Message G_0000181826). The Technician Identification and Accounting of Labour Time Article has received a significant update. Article 1.6.2.11 now includes transparency of the benefit to dealers and GM for the proper accounting...
Option A or Option C? - 02/02/2016
... enrolled in? To determine if your store's warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Analyze Warranty tab in GWM. Click the Labor Rate tab and scroll to the bottom portion of the...
Option A or Option C? - 01/22/2018
... in? To determine if your store’s warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Analyze Warranty tab in GWM. Click “View Service Agent Profile” and then select the Labor...
New PQC Web Forms - 12/01/2015
... Estimate worksheet to the transaction.For transmission replacements, enter the flush code in the labour operation dependency field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial...
Waiving the Diagnostic Fee - 12/19/2014
... can only claim the diagnosis time if the customer does not have the repair performed. The labour operation for reimbursement is 0600108. The transaction type used is ZREG and the Service Request number provided by CAC is entered in the Reference...
Service Agents began submitting all transactions using the new Global Labour Code format on May 7, 2013. The new labour code format must be used regardless of the job card date, except for select instances (see the Global Labour Code Exceptions article...
Global Labour Code Transition - 03/11/2013
... of this year. Once the new GLC format goes into effect, all claims must be submitted using the new labour codes. Go through the warranty receivable schedule frequently, submit and close all claims as soon as possible. As the transition draws...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... criteria updates from previous bulletin release. Point 4 - Approved and Recorded OLH (Other Labour Hours): New Criteria: Service management approval, in the form of an explanation with date, time and signature is required for the technician to proceed...
Maintenance Coupon Reminder - 04/13/2012
... and inspection. Transactions may be submitted for payment with transaction type ZSSP and either labour operation Z2312, for conventional oil/diesel/dexos1 oil with $20 entered in miscellaneous net item, or operation Z2314 for synthetic oil changes with...
Warranty Review Deviations - 03/11/2013
... of transaction submission. Whether a new line is added to the job card resulting in a second labour operation or all repairs are addressed with the original job card line and labour operation, both situations are considered an add on repair. The...
Reject of the month: Net Item Expense - 04/12/2013
... order for 15 days. The expense for the fuel fill and wash was $78.50.The claim was submitted with labour operation L1200. The $78.50 was entered in the miscellaneous net item expense field. The transaction rejected for Miscellaneous Net Item Amount...
Cluster - 12/18/2012
... built before the specific VIN breakpoint provided in PIT5188. The PI also contains the appropriate labour operation for reprogramming the IP cluster with SPS. G_0000151678...
July 2012 Recall Update - 07/02/2012
... to include a note with operation Z2573 that the key and lock cylinder coding is included in the labour time. The recall affects certain 2009 Chevrolet Cobalt and Pontiac G5; 2009-2010 Chevrolet HHR vehicles. Dealers are instructed to replace the ignition...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
... the customer whose selling dealership was terminated, or the customer who has been relocated. Labour is reimbursable within 12 months/12,000 miles at any GM dealership. Beyond this time period, GM will reimburse the dealership for the part; the...
GMPP - 02/07/2012
... of a valid contract and the associated contract details, as well as repair coverage. If a specific labour operation is entered into CARES for coverage and returns with the note, "requires further review," contact either your GMPP Account Representative...
Reject of the Month - 05/09/2014
... as well as the excessive net for the sublet invoice. The warranty administrator utilized the labour operation for the repair from the excessive oil consumption service bulletin, including all parts, labour and net item expenses. The claim rejected...
2014 Certified Service Employee Discount Program - 05/09/2014
... on the total customer pay job card value or parts purchases before tax and shop supplies. Labour Operation 0600201: $25.00-$49.99 job card value or parts purchase receives $5.00 discountLabour Operation 0600211: $50.00-74.99 job card value or parts...
Documenting Symptom Byte - 11/25/2014
... in the Cause or Correction section of the transaction (e.g. B137A 02 in BCM). Depending on the labour operation code selected for the repair performed, an additional field may be available to enter information specific to that labour code, such as the...
Dexos1 Reimbursement - 12/18/2012
The $5 dexos1 reimbursement labour operation, Z2283, may be used for dealer credit in conjunction with any 2011, and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The...
2013 Camaro5 Fest - 09/04/2013
... will be deducted from the customer's paid service invoice. The dealer is reimbursed for the labour based on the listed labour time for the performance part or accessory in the Camaro5 Fest catalog at their current warranty labour rate. The program...
Starter Replacement - 04/13/2012
Did you know that the starter replacement labour operation, J4640, is not a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft...
Components and Systems - 06/07/2010
... requires an alignment as a result of a defective component, the identified defective component labour operation includes the appropriate labour time as an add condition to the component repair.All alignment repairs require the recording of the before...
Summary by Reject Reason - 06/07/2010
... DescriptionCount201003243Reject & cannot be authorized and must be corrected11720100373Other labour hours exceed the allowance for labour code &.98201004243Reject & cannot be authorized and must be corrected.76201004124This transaction is...
Warranty 101 - 10/31/2014
... customer must sign to acknowledge the document. There are some recalls that contain a special labour operation to acknowledge that a customer has declined the repair. These situations must be thoroughly documented on the job card prior to submission,...
Past Model Years - 02/27/2014
... a past model year. Warranty claim submission for 2006 and prior model years requires that all labour time requested, with the exception of OLH, be submitted in the base time labour field. GM considers this time straight time, meaning the technicians...
Important Policy Updates - 01/10/2014
... program guide (Global Message G_0000181826). The Technician Identification and Accounting of Labour Time Article has received a significant update. Article 1.6.2.11 now includes transparency of the benefit to dealers and GM for the proper accounting...
Option A or Option C? - 02/02/2016
... enrolled in? To determine if your store's warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Analyze Warranty tab in GWM. Click the Labor Rate tab and scroll to the bottom portion of the...
Option A or Option C? - 01/22/2018
... in? To determine if your store’s warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Analyze Warranty tab in GWM. Click “View Service Agent Profile” and then select the Labor...
New PQC Web Forms - 12/01/2015
... Estimate worksheet to the transaction.For transmission replacements, enter the flush code in the labour operation dependency field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial...
Waiving the Diagnostic Fee - 12/19/2014
... can only claim the diagnosis time if the customer does not have the repair performed. The labour operation for reimbursement is 0600108. The transaction type used is ZREG and the Service Request number provided by CAC is entered in the Reference...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
... date of this program is January 1 - March 31, 2014. Claims should be submitted in GWM using labour operation code 0601038 and transaction type ZSSP. Submit the $20 amount in miscellaneous net item. No complaint or cause codes are required. For more information,...
Scheduled Maintenance Programs - 04/03/2014
... quick reference sheet provides specific information about the time period, covered services, labour operation codes, reimbursement amounts, required product, launch date and bulletin number associated with the program.A more comprehensive guideline of...
Floor Plan Reimbursement - 07/01/2014
... will be greater than the dollar amount for a Malibu. To claim this reimbursement, use the labour operation provided in the recall bulletin specifically for floor plan reimbursement and enter the dollar amount in miscellaneous net item. Calculate...
Safety Recall 10153B - 08/10/2010
... bulletin has been revised to include an addendum to the service procedure, the addition of a 'T' labour operation for customers who refuse to have the recall performed and a clarification in the Question and Answer section regarding appropriate proo...
Diesel Exhaust Fluid - 08/10/2010
... of DEF. The DEF tank should be filled just prior to delivery. The fluid may be claimed under labour operation Z6999 PDI Related Fluid Adds at the time of DEF fill. GWM will allow the submission of other fluids during PDI and then a fill for the DEF fluid...
Body Mount Cushion - 04/27/2011
... cushion, replace all of the upper body mount cushion assemblies on the vehicle. The appropriate labour operation for the repair procedure may be found in bulletin 11-08-61-001. ...
Where's The Part Number? - 04/12/2011
... with the repair is quite often missed. In some cases, the warranty administrator can review the labour operation and determine the part used to complete the repair, but often, these parts are left off of the job card and never claimed.It is important...
No Open Recalls - 06/08/2011
... as either a parts warranty or a regular warranty transaction. Another scenario; a different labour operation within the recall may have been performed (such as an inspection) and now the vehicle has experienced the failure outlined in the recall. Another...
GWM and GMPP - 05/02/2012
... a few. Not Covered - Cosmetic failures are not covered; only mechanical issues. For example, the labour operation for the replacement of the chrome exterior door handle shows covered with the GMPP CARES website; it may not be covered for a peeling or...
PZEV and SULEV - 06/06/2012
... year, and you will find a list of components that will show the specific emissions coverage. The Labour Time Guide tags emissions covered labour operations with an E, E1, or E2. These coverage codes are helpful with standard emissions coverage. PZEV...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
... GWM as a ZSSP transaction type. The $25 reimbursement amount is entered in miscellaneous net with labour operation Z2419.Customers are instructed to bring the printed certificate card coupon to the dealership to receive the offer. The customer may also...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
Certified Pre-Owned Maintenance Changes - 11/18/2013
... and the reimbursement for the use of synthetic oil, when required, has increased to $75. The labour operations and reimbursement for other oils is as follows:ConventionalDexos 1SyntheticDiesel0600203060021306002230600233$30$35$75$60 ...
2014 Chevrolet 2-Year Maintenance - 07/03/2013
... tire rotations, and a 27-point inspection. Transactions are submitted as a ZREG transaction with labour operation 0600723, with the reimbursement in net item. The reimbursement amount varies from $35-$85 depending on the required product (e.g. dexos1...
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... need to locate a participating service agent to receive their 2 year/24,000 maintenance. The labour operation for this service is 0600673 and reimbursement is $35. Claim in the miscellaneous net item field. ...
2014 Chevrolet Two Year Maintenance Program - 05/14/2013
... on the job card. To submit for reimbursement, a ZREG transaction is claimed through GWM using labour operation 0600723, with the expense entered in the miscellaneous net item field. Reimbursement amounts are as follows, dependent on the vehicle...
What Really Needs to be Printed? - 12/24/2010
... while at a recent dealership consultation. In some instances the dispatcher printed out the labour operation from SI, attached it to the job card, and gave it to the warranty administrator to apply labour time to the warranty transaction. The screen...
Researching and Finding Answers on Global - 04/13/2012
... on the information found in Global you are more accurately able to apply the appropriate labour operation to the transaction, and address excessive parts or other labour hour concerns. Utilize these resources in conjunction with the LTG, P&P, SI...
Recall Vehicle Action Report - 11/25/2014
... but still show as open, the BAC, job card number and date of the completed recall, and the labour operation number must be entered. ...
Required Operating Procedures - 12/19/2014
... on/off time punches are required on the technician's time ticket for the OLH time claimed on each labour operation with OLH. Punching on/off physical job cards does not meet technician timekeeping requirements and is non-compliant and unacceptable. Approved...
Concern, Cause and Correction - 05/02/2012
... when submitting claim* Depending on the engine (gas or diesel) there are a couple different repair/labour operation possibilities, which cannot be accurately described in 3 C's as simply "performed recall". Additionally, component replacement for this...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... the credit card. Dealership reimbursement will be filed in Global Warranty with a transaction. The labour operation to use will be obtained during the redemption process and the dollar amount to be reimbursed will be entered in miscellaneous net item....
Reject of the Month - 09/04/2013
... the turbocharger. The warranty administrator submitted the transaction with the turbocharger labour operation, the necessary parts, and the rental expense (3 days). The claim rejected the next day with error 135; the rental vehicle used for courtesy...
Technician Clock Time - 10/01/2013
... details in the P&P Article 1.6.2.11 - Technician Identification and Accounting of Labour Time - address the accountability of all technician clock time. Clock times on the job card must include the date along with the clock in and clock out...
Staying one Step Ahead of Recalls - 01/19/2011
... is another special policy or recall that requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often overlooked: GlobalConnect. The majority...
... date of this program is January 1 - March 31, 2014. Claims should be submitted in GWM using labour operation code 0601038 and transaction type ZSSP. Submit the $20 amount in miscellaneous net item. No complaint or cause codes are required. For more information,...
Scheduled Maintenance Programs - 04/03/2014
... quick reference sheet provides specific information about the time period, covered services, labour operation codes, reimbursement amounts, required product, launch date and bulletin number associated with the program.A more comprehensive guideline of...
Floor Plan Reimbursement - 07/01/2014
... will be greater than the dollar amount for a Malibu. To claim this reimbursement, use the labour operation provided in the recall bulletin specifically for floor plan reimbursement and enter the dollar amount in miscellaneous net item. Calculate...
Safety Recall 10153B - 08/10/2010
... bulletin has been revised to include an addendum to the service procedure, the addition of a 'T' labour operation for customers who refuse to have the recall performed and a clarification in the Question and Answer section regarding appropriate proo...
Diesel Exhaust Fluid - 08/10/2010
... of DEF. The DEF tank should be filled just prior to delivery. The fluid may be claimed under labour operation Z6999 PDI Related Fluid Adds at the time of DEF fill. GWM will allow the submission of other fluids during PDI and then a fill for the DEF fluid...
Body Mount Cushion - 04/27/2011
... cushion, replace all of the upper body mount cushion assemblies on the vehicle. The appropriate labour operation for the repair procedure may be found in bulletin 11-08-61-001. ...
Where's The Part Number? - 04/12/2011
... with the repair is quite often missed. In some cases, the warranty administrator can review the labour operation and determine the part used to complete the repair, but often, these parts are left off of the job card and never claimed.It is important...
No Open Recalls - 06/08/2011
... as either a parts warranty or a regular warranty transaction. Another scenario; a different labour operation within the recall may have been performed (such as an inspection) and now the vehicle has experienced the failure outlined in the recall. Another...
GWM and GMPP - 05/02/2012
... a few. Not Covered - Cosmetic failures are not covered; only mechanical issues. For example, the labour operation for the replacement of the chrome exterior door handle shows covered with the GMPP CARES website; it may not be covered for a peeling or...
PZEV and SULEV - 06/06/2012
... year, and you will find a list of components that will show the specific emissions coverage. The Labour Time Guide tags emissions covered labour operations with an E, E1, or E2. These coverage codes are helpful with standard emissions coverage. PZEV...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
... GWM as a ZSSP transaction type. The $25 reimbursement amount is entered in miscellaneous net with labour operation Z2419.Customers are instructed to bring the printed certificate card coupon to the dealership to receive the offer. The customer may also...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
Certified Pre-Owned Maintenance Changes - 11/18/2013
... and the reimbursement for the use of synthetic oil, when required, has increased to $75. The labour operations and reimbursement for other oils is as follows:ConventionalDexos 1SyntheticDiesel0600203060021306002230600233$30$35$75$60 ...
2014 Chevrolet 2-Year Maintenance - 07/03/2013
... tire rotations, and a 27-point inspection. Transactions are submitted as a ZREG transaction with labour operation 0600723, with the reimbursement in net item. The reimbursement amount varies from $35-$85 depending on the required product (e.g. dexos1...
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... need to locate a participating service agent to receive their 2 year/24,000 maintenance. The labour operation for this service is 0600673 and reimbursement is $35. Claim in the miscellaneous net item field. ...
2014 Chevrolet Two Year Maintenance Program - 05/14/2013
... on the job card. To submit for reimbursement, a ZREG transaction is claimed through GWM using labour operation 0600723, with the expense entered in the miscellaneous net item field. Reimbursement amounts are as follows, dependent on the vehicle...
What Really Needs to be Printed? - 12/24/2010
... while at a recent dealership consultation. In some instances the dispatcher printed out the labour operation from SI, attached it to the job card, and gave it to the warranty administrator to apply labour time to the warranty transaction. The screen...
Researching and Finding Answers on Global - 04/13/2012
... on the information found in Global you are more accurately able to apply the appropriate labour operation to the transaction, and address excessive parts or other labour hour concerns. Utilize these resources in conjunction with the LTG, P&P, SI...
Recall Vehicle Action Report - 11/25/2014
... but still show as open, the BAC, job card number and date of the completed recall, and the labour operation number must be entered. ...
Required Operating Procedures - 12/19/2014
... on/off time punches are required on the technician's time ticket for the OLH time claimed on each labour operation with OLH. Punching on/off physical job cards does not meet technician timekeeping requirements and is non-compliant and unacceptable. Approved...
Concern, Cause and Correction - 05/02/2012
... when submitting claim* Depending on the engine (gas or diesel) there are a couple different repair/labour operation possibilities, which cannot be accurately described in 3 C's as simply "performed recall". Additionally, component replacement for this...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... the credit card. Dealership reimbursement will be filed in Global Warranty with a transaction. The labour operation to use will be obtained during the redemption process and the dollar amount to be reimbursed will be entered in miscellaneous net item....
Reject of the Month - 09/04/2013
... the turbocharger. The warranty administrator submitted the transaction with the turbocharger labour operation, the necessary parts, and the rental expense (3 days). The claim rejected the next day with error 135; the rental vehicle used for courtesy...
Technician Clock Time - 10/01/2013
... details in the P&P Article 1.6.2.11 - Technician Identification and Accounting of Labour Time - address the accountability of all technician clock time. Clock times on the job card must include the date along with the clock in and clock out...
Staying one Step Ahead of Recalls - 01/19/2011
... is another special policy or recall that requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often overlooked: GlobalConnect. The majority...
Customer Reimbursement - 06/30/2011
... dealership issuing the reimbursement check. The dealership submits a transaction using the closest labour operation from the LTG and enters the reimbursement amount in the "Customer Reimbursement" net item field.If Customer Assistance issued a case number,...
Major Assembly Replacement Submission Guidelines - 04/28/2015
... information is not acceptable), listing both the replacement cost and the repair cost. The labour cost must be itemized as well and may be handwritten.The serial number of the new assembly must be entered in the serial number field in the parts section....
Goodwill - 08/05/2014
... a better choice for the customer anyway. Other Goodwill tools include three services that use labour operations to submit for reimbursement in GWM. Spontaneous Goodwill Maintenance is a tool to use when a service agent feels it is right to...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... to be valid (except for tourist down situations) and the warranty was on both the part and labour. The service agent absorbed the cost of labour when the repair was beyond 12 months or 12,000 miles. Service agents who were enrolled in the Limited Lifetime...
Major Assembly Restrictions - 04/03/2014
... the Global Warranty Management system. When applicable, enter the transmission flush code in the labour operation dependency field. Enter the serial number of the new assembly in the Serial Number field of the transaction and enter the serial number...
Customer Assistance Center Diagnosis Waiver - 06/06/2014
... of their vehicle concern at no charge to them and the service agent will be reimbursed for their labour involved. Several factors are taken into consideration when making the decision to pay the diagnostic fee to determine what is wrong with the vehicle...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... courtesy vehicle.Reimbursement for courtesy transportation must be submitted under the appropriate labour operation noted in the specific recall.If the number of days of courtesy transportation exceeds the limit of dealer empowerment, the transaction...
Part Return Tips - 01/24/2013
... returned to the WPC.Drain all fluids from the parts being returned.Return all parts related to the labour operation paid on the transaction.Allow 7 days for a part returned via UPS to reach the WPC. Additional time is necessary if the part is shipped...
Where Are The Floor Mats? - 10/14/2011
... then contact the customer to visit the dealership for installation. The bulletin contains a "V" labour operation for installation of carpeted floor mats. ...
Parts Incompatibility Reject - 10/14/2011
... due to a parts incompatibility issue, yet there were no incompatible parts and the correct labour operation for replacing the assist steps was used. The claim was immediately routed for this issue. The WSC agent reviewed the claim and checked it against...
Warranty Labor Rates - 10/25/2023
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Warranty Labor Rates - 10/28/2022
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Reject of the Month - 01/24/2013
... few weeks due to the recent GWM changes. Those issues ranged from complaint code incompatibility, labour code incompatibility, other labour hours not allowed, other labour hours excessive, beyond warranty for repairs performed, or labour code not valid...
GM Acronyms - 04/12/2011
... provides the service agent with the ability to take a "deep dive" into their expense trends and labour operation analysis, possible repeat repair and pyramiding analysis and differential points breakdown reports.Many of you are just beginning to become...
Recall 10426 Update - 06/30/2011
... reject for part amount excessive. While it is necessary for the dealer to order additional kits, labour operation V2369 currently does not allow for parts beyond the 2 quarts of fluid. The cause for the reject is that the kits were originally sent to...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... the process efficiently and effectively. An enhancement to the data entry fields now allows for labour operation entry in either upper or lower case characters on the PRA entry screen. While a seemingly small update, the previous method of upper case...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... vehicle history file. Refer to bulletin 09-00-89-016B for information on the submission of labour operation Z1111, suspected tampering or vehicle modifications. ...
Top Reject of the Month - 12/15/2011
... administrator first reviews the job card to ensure the claim was handled appropriately- correct labour operation, VIN, and accurate odometer reading. He also reviewed the technician's notes supporting that TAC was contacted, with various tests performed....
11275B - Carpeted Floor Mats Missing - 03/08/2012
... which was recently updated for the second time. The revision includes the addition of a new labour operation for the reimbursement of shipping floor mats to dealers when a vehicle was dealer traded. T5855 is used to reimburse the dealer that shipped...
Maintenance Offers - 08/09/2012
... for conventional, diesel or dexos1 oil and $35 for synthetic oil. The dealer is instructed to use labour operation Z2312 for conventional/diesel/dexos1 oil or Z2314 for diesel oil.Buick and GMC Anniversary Private Service Offer: This service promotion...
Ignition Switch KEY Points - 06/06/2014
... GM asks that parts be returned promptly.A matrix providing an overview of the proper part and labour operation submission guidelines for the repairs in recall 13454B, 14063B, 14092A, 14113C, and 14133C, has been made available in Global Message...
Customer Pay Service Offer - 11/25/2014
... repair costs.To submit for reimbursement, the dealer must submit a ZSSP transaction with labour operation code 0601038. The $20 coupon reimbursement amount is claimed in the Miscellaneous Net Item field of the transaction. The dealer is required...
Labor Operation Exceptions - 04/29/2021
After a warranty repair is completed, a labor operation must be applied for transaction submission. The Labor Time Guide, found in Service Information, has two options for finding a labor operation. Once a vehicle is built in SI or the VIN is entered,...
Empowerment - 11/25/2014
... or GM Protection Plan. The final bulletin update is contained within the Vehicle Payment Expense (labour operation 0600005) section, toward the end of the bulletin. A note has been added that states: if a vehicle is included in a recall situation, DMA...
Free Agent Audit: - 08/09/2012
... submitted and subsequently received. In some instances it was a matter of the incorrect labour operation used for a maintenance offer. The customer brought in a certified service coupon (e.g. the Chevy Youth Baseball coupon) and instead of using the...
... dealership issuing the reimbursement check. The dealership submits a transaction using the closest labour operation from the LTG and enters the reimbursement amount in the "Customer Reimbursement" net item field.If Customer Assistance issued a case number,...
Major Assembly Replacement Submission Guidelines - 04/28/2015
... information is not acceptable), listing both the replacement cost and the repair cost. The labour cost must be itemized as well and may be handwritten.The serial number of the new assembly must be entered in the serial number field in the parts section....
Goodwill - 08/05/2014
... a better choice for the customer anyway. Other Goodwill tools include three services that use labour operations to submit for reimbursement in GWM. Spontaneous Goodwill Maintenance is a tool to use when a service agent feels it is right to...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... to be valid (except for tourist down situations) and the warranty was on both the part and labour. The service agent absorbed the cost of labour when the repair was beyond 12 months or 12,000 miles. Service agents who were enrolled in the Limited Lifetime...
Major Assembly Restrictions - 04/03/2014
... the Global Warranty Management system. When applicable, enter the transmission flush code in the labour operation dependency field. Enter the serial number of the new assembly in the Serial Number field of the transaction and enter the serial number...
Customer Assistance Center Diagnosis Waiver - 06/06/2014
... of their vehicle concern at no charge to them and the service agent will be reimbursed for their labour involved. Several factors are taken into consideration when making the decision to pay the diagnostic fee to determine what is wrong with the vehicle...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... courtesy vehicle.Reimbursement for courtesy transportation must be submitted under the appropriate labour operation noted in the specific recall.If the number of days of courtesy transportation exceeds the limit of dealer empowerment, the transaction...
Part Return Tips - 01/24/2013
... returned to the WPC.Drain all fluids from the parts being returned.Return all parts related to the labour operation paid on the transaction.Allow 7 days for a part returned via UPS to reach the WPC. Additional time is necessary if the part is shipped...
Where Are The Floor Mats? - 10/14/2011
... then contact the customer to visit the dealership for installation. The bulletin contains a "V" labour operation for installation of carpeted floor mats. ...
Parts Incompatibility Reject - 10/14/2011
... due to a parts incompatibility issue, yet there were no incompatible parts and the correct labour operation for replacing the assist steps was used. The claim was immediately routed for this issue. The WSC agent reviewed the claim and checked it against...
Warranty Labor Rates - 10/25/2023
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Warranty Labor Rates - 10/28/2022
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Reject of the Month - 01/24/2013
... few weeks due to the recent GWM changes. Those issues ranged from complaint code incompatibility, labour code incompatibility, other labour hours not allowed, other labour hours excessive, beyond warranty for repairs performed, or labour code not valid...
GM Acronyms - 04/12/2011
... provides the service agent with the ability to take a "deep dive" into their expense trends and labour operation analysis, possible repeat repair and pyramiding analysis and differential points breakdown reports.Many of you are just beginning to become...
Recall 10426 Update - 06/30/2011
... reject for part amount excessive. While it is necessary for the dealer to order additional kits, labour operation V2369 currently does not allow for parts beyond the 2 quarts of fluid. The cause for the reject is that the kits were originally sent to...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... the process efficiently and effectively. An enhancement to the data entry fields now allows for labour operation entry in either upper or lower case characters on the PRA entry screen. While a seemingly small update, the previous method of upper case...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... vehicle history file. Refer to bulletin 09-00-89-016B for information on the submission of labour operation Z1111, suspected tampering or vehicle modifications. ...
Top Reject of the Month - 12/15/2011
... administrator first reviews the job card to ensure the claim was handled appropriately- correct labour operation, VIN, and accurate odometer reading. He also reviewed the technician's notes supporting that TAC was contacted, with various tests performed....
11275B - Carpeted Floor Mats Missing - 03/08/2012
... which was recently updated for the second time. The revision includes the addition of a new labour operation for the reimbursement of shipping floor mats to dealers when a vehicle was dealer traded. T5855 is used to reimburse the dealer that shipped...
Maintenance Offers - 08/09/2012
... for conventional, diesel or dexos1 oil and $35 for synthetic oil. The dealer is instructed to use labour operation Z2312 for conventional/diesel/dexos1 oil or Z2314 for diesel oil.Buick and GMC Anniversary Private Service Offer: This service promotion...
Ignition Switch KEY Points - 06/06/2014
... GM asks that parts be returned promptly.A matrix providing an overview of the proper part and labour operation submission guidelines for the repairs in recall 13454B, 14063B, 14092A, 14113C, and 14133C, has been made available in Global Message...
Customer Pay Service Offer - 11/25/2014
... repair costs.To submit for reimbursement, the dealer must submit a ZSSP transaction with labour operation code 0601038. The $20 coupon reimbursement amount is claimed in the Miscellaneous Net Item field of the transaction. The dealer is required...
Labor Operation Exceptions - 04/29/2021
After a warranty repair is completed, a labor operation must be applied for transaction submission. The Labor Time Guide, found in Service Information, has two options for finding a labor operation. Once a vehicle is built in SI or the VIN is entered,...
Empowerment - 11/25/2014
... or GM Protection Plan. The final bulletin update is contained within the Vehicle Payment Expense (labour operation 0600005) section, toward the end of the bulletin. A note has been added that states: if a vehicle is included in a recall situation, DMA...
Free Agent Audit: - 08/09/2012
... submitted and subsequently received. In some instances it was a matter of the incorrect labour operation used for a maintenance offer. The customer brought in a certified service coupon (e.g. the Chevy Youth Baseball coupon) and instead of using the...
Recall Completion - 06/30/2011
A $2,800 lifter repair required routing for review due to excessive parts and other labour time. The dealership entered a thorough description in the comments field supporting the need for the parts as well as additional labour hours. The hard copy of...
Reject of the Month - 03/11/2013
... the throttle body cover per bulletin 12-06-04-003. The claim was submitted with the unique labour operation from the service bulletin, J7949, with the following part charged out:GM Part Number: 19300180SENSOR KIT,THROT POSN The job card also contained...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... with automatic transmission repairs made after 1/1/12, all warranty claims that require additional labour hours beyond the base transmission repair time and associated published add conditions must be substantiated using the OLH process - Bulletin 09-07-30-018C....
Reject of the Month - 12/18/2012
... documenting the appropriate recall. After receiving a reject for vehicle not compatible with labour code (903), the warranty administrator reviewed all of the normal details associated with the cut and dry recall. Secondarily, reject 243 was also listed...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... and the use of a black light. This testing procedure is not included in the base time listed with labour codes; rather, it is listed in the Preface section of the LTG. The document is titled "Fluid Leak Analysis" and it states:The labor time to perform...
Customer Assistance Center - 07/30/2013
... their diagnostic fee when submitting a warranty transaction using transaction type ZREG, labour code 0600108, and may claim up to 1.0 in base time labour. The Service Request number provided by the CAC advisor is entered in the Reference Number field....
Year End Is In Sight - 10/08/2012
... Prepare & Submit Transactions tab, allows you to view a processed transaction, including the labour total, net item totals, customer participation and parts total, as well as the parts handling (mark up) total in the pricing requested section. This...
Personal Property Damage - 06/30/2011
... Open up a job card to submit the transaction for reimbursement, documenting the circumstances. Use labour operation Z1241 and claim the reimbursed amount in the "Customer Reimbursement" net item field. You are also able to claim 0.2 administrative allowance...
How To View A Transaction - 03/11/2010
... the opportunity to view a complete accounting of the transaction; including pricing requested (labour, parts, net item totals, taxes, customer participation and the transaction total)....
Transportation Damage Transaction Tips - 05/12/2010
The maximum Other Labour Time empowerment for most dealers is 2 hours - this includes ZTPT transactions.Do not route ZTPT transactions - there currently isn't anyone at GM's end to review this type of transaction. It can remain in pending status indefinitely.Sublet...
Incompatible Parts Rejects - 10/25/2023
A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the...
Warranty Training - 04/13/2010
... first time. When technicians detail the cause of failure and what was corrected on the job card, a labour operation can be quickly applied and the job card processed. When service management completely authorizes those transactions that require authorization,...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
Customer pay repairs typically involve parts and labour. There isn't much negotiation when it comes to the labour costs; however, there are choices when choosing which grade of parts to install on the vehicle. Some customers may want a mid or lower grade...
Cadillac Service Offer - 10/03/2014
... synthetic oil change or $55 off any service. The offer must be taken advantage of by 10/31. Labour code 0600521 is used to submit for the oil change; claim $55 in the Miscellaneous Net Item field. Labour code 0600531 is used to submit for the $55 off...
September 2012 Recall Update - 08/30/2012
... perform the service procedure listed within the recall bulletin. The use of the reimbursement labour operation will not close this recall.Upcoming Safety Recall 12180 - Driver's Door Module: GM will be announcing a safety recall that involves certain...
Branded Titles and Special Coverage - 08/30/2012
... the request for service should be denied. It is also important to note that Special Coverage labour operations cannot be policy decision repairs. Transaction submission for vehicles with branded titles is the same as non-branded vehicles; however, the...
Unique Labor Operations - 10/25/2023
... the transaction will reject as 919: Vehicle Evaluation Criteria is not compatible with this Labour Code 1234567. You will need to find a different labor operation, or closest to labor operation, in the LTG to pay the technician and submit the warranty...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... this guide is a must have for service advisors and easy to save on their desktop for quick access. Labour operations, along with their description, that are not covered are listed under Appendix B. ...
Tire Replacement - 11/21/2017
... tires for the vehicle (wrong size or brand) as a result of a factory misbuild are submitted with labour operation 8060420. Tires that must be replaced due to transportation damage are submitted with labor operation 0500110....
Option A or C Labor Rate - 11/21/2017
Option A allows the service agent to receive retail reimbursement for labor provided in connection with performing warranty work. Option C allows a service agent to receive an annual minimum increase of 2.5% to its established warranty labor rate, while...
Reject of the Month - 08/05/2014
... Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card Creation Date is Greater Than the Repair Completion DateCode 243: Reject X Cannot be Authorized...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... is sent to the service agent at no cost, the only dollar amount the customer can be billed for are labour charges. Because the exchange component is billed out at no cost on the job card and the customer pays the labour charges, some service agents have...
Over-The-Counter Part Warranties - 10/01/2013
... concern and cause of failure stated on the job card. Over-the-counter part warranties do not cover labour expense for removal or reinstallation of the part, towing, or any shipping charges in connection with the return of a defective part.When the over-the-counter...
Poor Fuel Mileage - 03/08/2012
... They can scan for codes, and if no code is present, they can be paid with a Concern Not Duplicated labour operation, if approved by service management. Some customers will be satisfied with the fact that their vehicle was checked over and is operating...
Global Warranty 101 - 05/12/2010
... correction at the dealership level, such as: Field action has already been performed on VIN or labour code is not a valid cause code.Many times a reject can easily be corrected by re-evaluating the transaction; examine parts, labour, net items, complaint...
A $2,800 lifter repair required routing for review due to excessive parts and other labour time. The dealership entered a thorough description in the comments field supporting the need for the parts as well as additional labour hours. The hard copy of...
Reject of the Month - 03/11/2013
... the throttle body cover per bulletin 12-06-04-003. The claim was submitted with the unique labour operation from the service bulletin, J7949, with the following part charged out:GM Part Number: 19300180SENSOR KIT,THROT POSN The job card also contained...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... with automatic transmission repairs made after 1/1/12, all warranty claims that require additional labour hours beyond the base transmission repair time and associated published add conditions must be substantiated using the OLH process - Bulletin 09-07-30-018C....
Reject of the Month - 12/18/2012
... documenting the appropriate recall. After receiving a reject for vehicle not compatible with labour code (903), the warranty administrator reviewed all of the normal details associated with the cut and dry recall. Secondarily, reject 243 was also listed...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... and the use of a black light. This testing procedure is not included in the base time listed with labour codes; rather, it is listed in the Preface section of the LTG. The document is titled "Fluid Leak Analysis" and it states:The labor time to perform...
Customer Assistance Center - 07/30/2013
... their diagnostic fee when submitting a warranty transaction using transaction type ZREG, labour code 0600108, and may claim up to 1.0 in base time labour. The Service Request number provided by the CAC advisor is entered in the Reference Number field....
Year End Is In Sight - 10/08/2012
... Prepare & Submit Transactions tab, allows you to view a processed transaction, including the labour total, net item totals, customer participation and parts total, as well as the parts handling (mark up) total in the pricing requested section. This...
Personal Property Damage - 06/30/2011
... Open up a job card to submit the transaction for reimbursement, documenting the circumstances. Use labour operation Z1241 and claim the reimbursed amount in the "Customer Reimbursement" net item field. You are also able to claim 0.2 administrative allowance...
How To View A Transaction - 03/11/2010
... the opportunity to view a complete accounting of the transaction; including pricing requested (labour, parts, net item totals, taxes, customer participation and the transaction total)....
Transportation Damage Transaction Tips - 05/12/2010
The maximum Other Labour Time empowerment for most dealers is 2 hours - this includes ZTPT transactions.Do not route ZTPT transactions - there currently isn't anyone at GM's end to review this type of transaction. It can remain in pending status indefinitely.Sublet...
Incompatible Parts Rejects - 10/25/2023
A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the...
Warranty Training - 04/13/2010
... first time. When technicians detail the cause of failure and what was corrected on the job card, a labour operation can be quickly applied and the job card processed. When service management completely authorizes those transactions that require authorization,...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
Customer pay repairs typically involve parts and labour. There isn't much negotiation when it comes to the labour costs; however, there are choices when choosing which grade of parts to install on the vehicle. Some customers may want a mid or lower grade...
Cadillac Service Offer - 10/03/2014
... synthetic oil change or $55 off any service. The offer must be taken advantage of by 10/31. Labour code 0600521 is used to submit for the oil change; claim $55 in the Miscellaneous Net Item field. Labour code 0600531 is used to submit for the $55 off...
September 2012 Recall Update - 08/30/2012
... perform the service procedure listed within the recall bulletin. The use of the reimbursement labour operation will not close this recall.Upcoming Safety Recall 12180 - Driver's Door Module: GM will be announcing a safety recall that involves certain...
Branded Titles and Special Coverage - 08/30/2012
... the request for service should be denied. It is also important to note that Special Coverage labour operations cannot be policy decision repairs. Transaction submission for vehicles with branded titles is the same as non-branded vehicles; however, the...
Unique Labor Operations - 10/25/2023
... the transaction will reject as 919: Vehicle Evaluation Criteria is not compatible with this Labour Code 1234567. You will need to find a different labor operation, or closest to labor operation, in the LTG to pay the technician and submit the warranty...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... this guide is a must have for service advisors and easy to save on their desktop for quick access. Labour operations, along with their description, that are not covered are listed under Appendix B. ...
Tire Replacement - 11/21/2017
... tires for the vehicle (wrong size or brand) as a result of a factory misbuild are submitted with labour operation 8060420. Tires that must be replaced due to transportation damage are submitted with labor operation 0500110....
Option A or C Labor Rate - 11/21/2017
Option A allows the service agent to receive retail reimbursement for labor provided in connection with performing warranty work. Option C allows a service agent to receive an annual minimum increase of 2.5% to its established warranty labor rate, while...
Reject of the Month - 08/05/2014
... Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card Creation Date is Greater Than the Repair Completion DateCode 243: Reject X Cannot be Authorized...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... is sent to the service agent at no cost, the only dollar amount the customer can be billed for are labour charges. Because the exchange component is billed out at no cost on the job card and the customer pays the labour charges, some service agents have...
Over-The-Counter Part Warranties - 10/01/2013
... concern and cause of failure stated on the job card. Over-the-counter part warranties do not cover labour expense for removal or reinstallation of the part, towing, or any shipping charges in connection with the return of a defective part.When the over-the-counter...
Poor Fuel Mileage - 03/08/2012
... They can scan for codes, and if no code is present, they can be paid with a Concern Not Duplicated labour operation, if approved by service management. Some customers will be satisfied with the fact that their vehicle was checked over and is operating...
Global Warranty 101 - 05/12/2010
... correction at the dealership level, such as: Field action has already been performed on VIN or labour code is not a valid cause code.Many times a reject can easily be corrected by re-evaluating the transaction; examine parts, labour, net items, complaint...
Warranty Labor Rates - 10/26/2021
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... coverage is known and after a diagnosis of the customer’s concern has been made, the labor operation for the repair must be found to determine if the needed repair is covered under the powertrain. A labor operation can be found two ways....
Returning Parts to the Warranty Parts Center - 07/01/2014
... those parts involved in the ignition switch recalls. For your efforts, don't forget to claim the labour allowance reimbursement you are entitled to, up to 0.3. Claiming this administrative allowance requires that you make an adjustment to the accepted...
High Frequency Labor Operations - 11/29/2018
One of the four categories that determines your dealership’s Analyst Ranking is Labor Operation Frequency and Cost. The other three are: Excess to Geographic Group, Repeat Repairs, and Pyramid Repairs. If a dealership exceeds usage and/or cost in...
Option A or C Labor Rate - 11/29/2016
Option A allows the service agent to receive retail reimbursement for labor provided in connection with performing warranty work. Option C allows a service agent to receive an annual minimum increase of 2.5% to its established warranty labor rate, while ...
Empowerment Portal and Open Recalls - 09/27/2016
... the Dealer Aftersales Empowerment Portal to perform an IVH check to determine if there was an open recall on the VIN. By doing so, GM is further able to support the policy of not processing goodwill for a customer while their vehicle has an open recall. When...
Labor Rate Enrollment - 10/23/2018
The annual labor rate enrollment period is this month. Service agents that are currently enrolled in the Option A warranty labor rate agreement have the opportunity to enroll in the Option C labor rate program during the annual November enrollment period,...
Concern Not Duplicated - 09/25/2018
... a customer’s concern, but in the end, no defect could be found. There are a series of labor operations, specific to a repair category, that are published in the labor time guide to address these situations and to ultimately pay the technician for...
Selecting the Correct Labor Operation - 04/08/2016
When new to warranty administration, the application of labor operations can be confusing. The Global Warranty User Manual explains when one or more labor operations should be applied. Below is a quick reference meant to summarize what is found in the...
Parts Sold Over-The-Counter - 07/02/2012
... 12 months; mileage is not a factor. Coverage for those parts installed at the dealership include labour and towing. Coverage for parts sold over-the-counter is for the part only; labour and towing are not covered.When a customer presents a part they...
August 2013 Recall Update - 07/30/2013
... a tether clip to the parts section, addition of an inspection to the service procedure and a new labour operation for the inspection in the warranty transaction information section. ...
Fuel Reimbursement - 07/27/2021
... vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their vehicles at your dealership for service. The Courtesy Transportation Program offers four options for transportation:...
November 2013 Recall Update - 11/18/2013
... causes an engine noise, and if not repaired, could cause the chain to break. Two different repair labour operations are contained with the special policy; one operation is for use with vehicles still covered under warranty and the other is for vehicles...
It Takes a Village - 12/19/2014
... that, many service advisors today are also a warranty administrator, in that they are looking up labour operations when they book and close job cards. Since most service management approvals require involvement before repairs are performed, service advisors...
Labor Operation Selection - 06/29/2021
... a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. Your customer may tell you that they see coolant on their driveway and after checking the coolant...
Wiring Repair Labor Operations and Required Additional Information - 05/26/2021
When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID...
Option A or C? - 01/27/2021
... in? To determine if your store’s warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Service Agent Profile within the Analyze Warranty tab in GWM. Click the Labor Rate tab and scroll...
Bulletin 040089015V Required Operating Procedures - 12/29/2020
The “8 Points” bulletin update includes the 2021 model year and text updates throughout. Bullet point 2 within the bulletin contains the Service Management Approval and Transaction Authorization Matrix. The related requirements for Policy ...
Option C Labor Rate - 12/29/2020
On January 1, 2021, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Warranty Labor Rate: Option C - 11/25/2020
Dealers that elected to remain or enroll in the Option C (Annual Labor Rate Increase) labor rate will receive, at a minimum, an annual increase of 2.5% on January 1, 2021. Option C labor rate dealerships, that elected to maintain the same labor rate structure,...
Warranty Labor Rate: Option A - 11/25/2020
Option A (Retail Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2020. Dealers that wish to maintain Option A labor rate status and not take advantage of ...
Labor Operation Dependency Field - 06/23/2020
Depending on the repair performed, specific labor operations require additional data when submitting the claim for payment in the Labor Operation Dependency Field. The technician is responsible for recording this information on the job card or attaching...
E-Labor Operation - 05/28/2020
You may have noticed unique labor operations when processing claims for certain repairs on 2020 model year Cadillac CT4, CT5, and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an...
Open Recalls - 05/28/2020
As many dealerships are either re-opening, returning to normal staffing levels, or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
Bulletin 06-00-89-026 addresses CCND labor operations and includes examples of proper usage, was recently updated to add new model years and new labor operations. Many service managers are hesitant to use CCND labor operations as they feel your...
As we near the end of the year, dealers have the option of transitioning to a different warranty labor rate option. Not sure which labor rate plan your dealership is enrolled in? To determine if your store’s warranty labor rate is tied to the Consumer...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... coverage is known and after a diagnosis of the customer’s concern has been made, the labor operation for the repair must be found to determine if the needed repair is covered under the powertrain. A labor operation can be found two ways....
Returning Parts to the Warranty Parts Center - 07/01/2014
... those parts involved in the ignition switch recalls. For your efforts, don't forget to claim the labour allowance reimbursement you are entitled to, up to 0.3. Claiming this administrative allowance requires that you make an adjustment to the accepted...
High Frequency Labor Operations - 11/29/2018
One of the four categories that determines your dealership’s Analyst Ranking is Labor Operation Frequency and Cost. The other three are: Excess to Geographic Group, Repeat Repairs, and Pyramid Repairs. If a dealership exceeds usage and/or cost in...
Option A or C Labor Rate - 11/29/2016
Option A allows the service agent to receive retail reimbursement for labor provided in connection with performing warranty work. Option C allows a service agent to receive an annual minimum increase of 2.5% to its established warranty labor rate, while ...
Empowerment Portal and Open Recalls - 09/27/2016
... the Dealer Aftersales Empowerment Portal to perform an IVH check to determine if there was an open recall on the VIN. By doing so, GM is further able to support the policy of not processing goodwill for a customer while their vehicle has an open recall. When...
Labor Rate Enrollment - 10/23/2018
The annual labor rate enrollment period is this month. Service agents that are currently enrolled in the Option A warranty labor rate agreement have the opportunity to enroll in the Option C labor rate program during the annual November enrollment period,...
Concern Not Duplicated - 09/25/2018
... a customer’s concern, but in the end, no defect could be found. There are a series of labor operations, specific to a repair category, that are published in the labor time guide to address these situations and to ultimately pay the technician for...
Selecting the Correct Labor Operation - 04/08/2016
When new to warranty administration, the application of labor operations can be confusing. The Global Warranty User Manual explains when one or more labor operations should be applied. Below is a quick reference meant to summarize what is found in the...
Parts Sold Over-The-Counter - 07/02/2012
... 12 months; mileage is not a factor. Coverage for those parts installed at the dealership include labour and towing. Coverage for parts sold over-the-counter is for the part only; labour and towing are not covered.When a customer presents a part they...
August 2013 Recall Update - 07/30/2013
... a tether clip to the parts section, addition of an inspection to the service procedure and a new labour operation for the inspection in the warranty transaction information section. ...
Fuel Reimbursement - 07/27/2021
... vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their vehicles at your dealership for service. The Courtesy Transportation Program offers four options for transportation:...
November 2013 Recall Update - 11/18/2013
... causes an engine noise, and if not repaired, could cause the chain to break. Two different repair labour operations are contained with the special policy; one operation is for use with vehicles still covered under warranty and the other is for vehicles...
It Takes a Village - 12/19/2014
... that, many service advisors today are also a warranty administrator, in that they are looking up labour operations when they book and close job cards. Since most service management approvals require involvement before repairs are performed, service advisors...
Labor Operation Selection - 06/29/2021
... a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. Your customer may tell you that they see coolant on their driveway and after checking the coolant...
Wiring Repair Labor Operations and Required Additional Information - 05/26/2021
When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID...
Option A or C? - 01/27/2021
... in? To determine if your store’s warranty labor rate is tied to the Consumer Price Index (Option C) or the Retail Labor Rate (Option A), go to the Service Agent Profile within the Analyze Warranty tab in GWM. Click the Labor Rate tab and scroll...
Bulletin 040089015V Required Operating Procedures - 12/29/2020
The “8 Points” bulletin update includes the 2021 model year and text updates throughout. Bullet point 2 within the bulletin contains the Service Management Approval and Transaction Authorization Matrix. The related requirements for Policy ...
Option C Labor Rate - 12/29/2020
On January 1, 2021, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Warranty Labor Rate: Option C - 11/25/2020
Dealers that elected to remain or enroll in the Option C (Annual Labor Rate Increase) labor rate will receive, at a minimum, an annual increase of 2.5% on January 1, 2021. Option C labor rate dealerships, that elected to maintain the same labor rate structure,...
Warranty Labor Rate: Option A - 11/25/2020
Option A (Retail Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2020. Dealers that wish to maintain Option A labor rate status and not take advantage of ...
Labor Operation Dependency Field - 06/23/2020
Depending on the repair performed, specific labor operations require additional data when submitting the claim for payment in the Labor Operation Dependency Field. The technician is responsible for recording this information on the job card or attaching...
E-Labor Operation - 05/28/2020
You may have noticed unique labor operations when processing claims for certain repairs on 2020 model year Cadillac CT4, CT5, and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an...
Open Recalls - 05/28/2020
As many dealerships are either re-opening, returning to normal staffing levels, or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
Bulletin 06-00-89-026 addresses CCND labor operations and includes examples of proper usage, was recently updated to add new model years and new labor operations. Many service managers are hesitant to use CCND labor operations as they feel your...
Looking Up Labor Operations - 02/27/2020
Once a repair is completed on a vehicle that is covered under warranty, a labor operation must be selected for transaction submission and subsequent reimbursement. GM reimburses the amount of time shown in the Labor Time Guide multiplied by the dealership’s...
Fixed Ops Averages - 01/28/2020
In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership ...
Reminder: Option C Labor Rate Increased - 01/03/2020
On January 1, 2020, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Bulletin Specific Labor Op Analysis - 01/03/2020
Perform an analysis of your dealership’s use of the labor operation contained within the bulletin, for example, 8080068 from bulletin 08-03-10-006 through the Search Transactions tool in the Analyze Warranty tab. Be aware of frequency, effective...
Option C Labor Rate - 12/02/2019
On January 1, 2020, dealers enrolled in the Option C labor rate plan will receive an increase. At that time, the new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current...
V-Series Options - 06/26/2019
... the versions will be directed to the everyday driver that wants some performance while the other option is a more traditional, track-capable version....
1 Concern, 2 Labor Operations, & Pyramid Repairs - 03/27/2019
... the technician diagnoses the vehicle they find two separate, unrelated failures, separate labor operations that address each defect should be claimed on the job card. The second repair, that is still addressing the customer’s original concern,...
Option C Labor Rate - 12/19/2018
On January 1, 2019, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... for repairs performed under the Chevrolet, Buick, and GMC Certified Pre-Owned warranty. After opening the Dealer Program Guide tab, select the white arrow adjacent to Category: Certified Pre-Owned Programs. Once opened, select the CBG CPO Restricted...
Labor Operation Selection - 12/01/2021
... other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction and OLH is used to pay the technician...
Option C Labor Rate - 12/01/2021
On January 1, 2022, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
Customer Concern Not Duplicated, (CCND), labor operations are used to reimburse technicians for the time they spend trying to diagnose an often-intermittent concern. Applicable labor operations are listed within the Labor Time Guide as well as within...
Restricted Labor Operations - 03/28/2022
Certain 2022 model year vehicles have options that have been built without modules due to the semiconductor shortage. Options and features that are inoperative as a result include heated/vented seats, heated steering wheel, and park assist. Bulletin 22NA020...
Wiring Repair Labor Operations & Required Additional Information - 02/23/2022
When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID...
Option C Labor Rate - 01/03/2022
On January 1, 2022, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Option C Labor Rate Increase - 11/22/2022
On January 1, 2023, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Added Options - 01/05/2023
Check the “Added Option Codes” section at the bottom of the Vehicle Build page in IVH for Service Agent Installed Accessories that have been applied to a vehicle after the point of sale. The added option code will display once the dealer has...
Option C Labor Rate Increase - 11/29/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Required Operating Procedures - 8 Points: Bulletin Update! - 09/26/2023
Required Operating Procedures – 8 Points: Bulletin 04-00-89-015Z has now become Global format Service Bulletin 23-NA-154. The updated version was released on September 5, 2023. Key updates include the following: Missing Dongle Scan has been...
Concern Not Duplicated Labor Operations - 02/26/2024
CCND labor operations are used to pay the technician for the time involved in inspecting and trying to recreate a customer concern, that ultimately could not be duplicated or repaired. While every technician should be paid for their time, using these...
Reminder! Option C Labor Rate Dealers - 01/29/2024
... is a discrepancy? Effective on January 1, 2024, dealers who enrolled or are continuing in the Option C Warranty Labor Rate Plan for 2024 received a 4.4% increase in their labor rate. In order to ensure your labor rate reflects the 4.4% increase,...
Option C Labor Rate - 12/26/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Cadillac Optiq - 11/29/2023
A new entry-level electric vehicle, the Optiq, is scheduled to debut in 2024. The compact crossover will serve as the gateway to Cadillac’s upcoming all-electric portfolio. The Optiq is similar in size to the XT4. More details, including features...
Option C - Third Year - 11/29/2023
Dealers enrolled in the Option C labor rate and in their third year of the agreement were required to complete the 2024 Standard Option C Re-Enrollment form and return it via email by November 30, 2023. By doing so, the dealership is then re-enrolled...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... leaks or separate front end part failures, there needs to be separate lines with individual labor operations submitted for reimbursement. If one part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s...
Once a repair is completed on a vehicle that is covered under warranty, a labor operation must be selected for transaction submission and subsequent reimbursement. GM reimburses the amount of time shown in the Labor Time Guide multiplied by the dealership’s...
Fixed Ops Averages - 01/28/2020
In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership ...
Reminder: Option C Labor Rate Increased - 01/03/2020
On January 1, 2020, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Bulletin Specific Labor Op Analysis - 01/03/2020
Perform an analysis of your dealership’s use of the labor operation contained within the bulletin, for example, 8080068 from bulletin 08-03-10-006 through the Search Transactions tool in the Analyze Warranty tab. Be aware of frequency, effective...
Option C Labor Rate - 12/02/2019
On January 1, 2020, dealers enrolled in the Option C labor rate plan will receive an increase. At that time, the new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current...
V-Series Options - 06/26/2019
... the versions will be directed to the everyday driver that wants some performance while the other option is a more traditional, track-capable version....
1 Concern, 2 Labor Operations, & Pyramid Repairs - 03/27/2019
... the technician diagnoses the vehicle they find two separate, unrelated failures, separate labor operations that address each defect should be claimed on the job card. The second repair, that is still addressing the customer’s original concern,...
Option C Labor Rate - 12/19/2018
On January 1, 2019, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your dealership....
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... for repairs performed under the Chevrolet, Buick, and GMC Certified Pre-Owned warranty. After opening the Dealer Program Guide tab, select the white arrow adjacent to Category: Certified Pre-Owned Programs. Once opened, select the CBG CPO Restricted...
Labor Operation Selection - 12/01/2021
... other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction and OLH is used to pay the technician...
Option C Labor Rate - 12/01/2021
On January 1, 2022, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
Customer Concern Not Duplicated, (CCND), labor operations are used to reimburse technicians for the time they spend trying to diagnose an often-intermittent concern. Applicable labor operations are listed within the Labor Time Guide as well as within...
Restricted Labor Operations - 03/28/2022
Certain 2022 model year vehicles have options that have been built without modules due to the semiconductor shortage. Options and features that are inoperative as a result include heated/vented seats, heated steering wheel, and park assist. Bulletin 22NA020...
Wiring Repair Labor Operations & Required Additional Information - 02/23/2022
When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID...
Option C Labor Rate - 01/03/2022
On January 1, 2022, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Option C Labor Rate Increase - 11/22/2022
On January 1, 2023, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Added Options - 01/05/2023
Check the “Added Option Codes” section at the bottom of the Vehicle Build page in IVH for Service Agent Installed Accessories that have been applied to a vehicle after the point of sale. The added option code will display once the dealer has...
Option C Labor Rate Increase - 11/29/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for your...
Required Operating Procedures - 8 Points: Bulletin Update! - 09/26/2023
Required Operating Procedures – 8 Points: Bulletin 04-00-89-015Z has now become Global format Service Bulletin 23-NA-154. The updated version was released on September 5, 2023. Key updates include the following: Missing Dongle Scan has been...
Concern Not Duplicated Labor Operations - 02/26/2024
CCND labor operations are used to pay the technician for the time involved in inspecting and trying to recreate a customer concern, that ultimately could not be duplicated or repaired. While every technician should be paid for their time, using these...
Reminder! Option C Labor Rate Dealers - 01/29/2024
... is a discrepancy? Effective on January 1, 2024, dealers who enrolled or are continuing in the Option C Warranty Labor Rate Plan for 2024 received a 4.4% increase in their labor rate. In order to ensure your labor rate reflects the 4.4% increase,...
Option C Labor Rate - 12/26/2023
On January 1, 2024, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
Cadillac Optiq - 11/29/2023
A new entry-level electric vehicle, the Optiq, is scheduled to debut in 2024. The compact crossover will serve as the gateway to Cadillac’s upcoming all-electric portfolio. The Optiq is similar in size to the XT4. More details, including features...
Option C - Third Year - 11/29/2023
Dealers enrolled in the Option C labor rate and in their third year of the agreement were required to complete the 2024 Standard Option C Re-Enrollment form and return it via email by November 30, 2023. By doing so, the dealership is then re-enrolled...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... leaks or separate front end part failures, there needs to be separate lines with individual labor operations submitted for reimbursement. If one part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s...
CBG CPO Ops Guide - 05/23/2023
The CBG CPO Operations Guide was updated in April 2023, with the current version 12. The revision includes the following update: vehicles originally manufactured for Canada are now eligible to be certified under the CBG CPO Program. Reminder: When selecting...
Transportation Panel Replacement Labor Operations - 02/28/2023
... means vehicles that have not been sold, titled, registered, or in-use, or service. Labor operations for panels damaged during transport that require replacement are found in the Labor Time Guide under the General Information tab. Select Transportation...
Alternative Options - 01/24/2023
... of those responsibilities. Whether your dealership has a Service Manager, Service Director, Fixed Operations Manager, or all three, when it comes to warranty claims, one person must be in the position for the responsibility of warranty approvals. Many...
Choosing the Correct Labor Operation - 01/24/2023
... found based on a single customer complaint/concern, there should be a line and corresponding labor operation claimed applicable to each failed (causal) component. If one component fails and damages additional parts, only the labor operation of the failed...
Option C Labor Rate - 01/04/2023
On January 1, 2023, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
New Labor Operation - 01/04/2023
... December 1, 2022 edition of the LTG and applies to 2023 and future model year vehicles. The labor operation may not be used with 2022 and previous model year vehicles. The new code has been put into place to help GM isolate instances where a customer’s...
OptiKleen - 03/23/2024
ACDelco OptiKleen is a concentrated windshield washer solvent that is recommended by GM to be used during the new vehicle prep, when needed. GM will pay for Optikleen using a separate labor operation, 0590052, (PDI Related Fluid Adds), and will pay up...
Part Failures During The Same Repair Visit - 10/03/2014
... not add a line to the job card for the second repair and do not open a new job card. All parts and labour should be charged out on the existing repair line of the job card. The technician's labour time for the first replacement is submitted as...
November 2014 Recall Update - 10/31/2014
... Recall 14116B: Electric Power Steering Assist: The bulletin has been revised to include Additional Labour Time for vehicles equipped with adjustable pedals. The note statement at the beginning of the service procedure has been updated as well as the...
Hazard Flasher Operation - 05/09/2014
Testing at the WPC has revealed that some returned hazard flasher switches from 2014 Cadillac CTS sedans are operating as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on...
Tire Replacement Tip - 05/09/2014
Labour code 8060420 for a tire replacement is only intended to be used where the incorrect tire size or mismatched brands were replaced as a result of a factory misbuild.
Required Operating Procedures - 01/28/2014
Additional text has been added to the Required Operating Procedures Bulletin, 04-00-889-015. The bulletin underwent two revisions in early January of this year; version F on January 2, and version G on January 8. Version G contains additional text within...
Required Operating Procedures - 04/08/2016
The Required Operating Procedure Bulletin was updated in early March to include the 2017 model year and update the Service Management Authorization Matrix. The 8 points that are contained within the bulletin have been taken from the GM Policies...
CTP Vehicles with Open Recalls - 04/08/2016
A rental vehicle cannot be given to a customer when there is an open recall. This is true whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th,...
Pre-Delivery Dealer Installed Options - 12/01/2015
RPOParts for RPO's (Regular Production Options) are included in the loose ship bag within the interior or trunk of the vehicle. During the PDI process, the technician is instructed to access SI to obtain installation instructions within the Accessories...
Concern Not Duplicated Labor Operations - 12/01/2015
... but in the end they can't duplicate that concern, they still want to be paid. GM has 42 labor operations published in the Labor Time Guide that can be used to pay your technician for their time involved in that situation. However, there are two big negatives...
Option C - 12/01/2015
The Consumer Price Index based labor rate, Option C, provides the dealer with an annual automatic review of the warranty labor rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment.Additionally, Option C labor...
Option C Labor Rate Increase - 01/11/2016
On January 1, 2016, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Powertrain Warranty Coverage - 01/11/2016
Labor Operations That Qualify: Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012:...
Wiring Operations - 12/01/2015
... to include the 2016 model year. The use of wiring repair and terminal connector repair labor operations must include additional information that identifies the location of the repair. Depending on the labor operation selected, either the Document ID...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
If you wonder why your PDI credit and your PDI fluid fill credit were debited, it's because you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field...
Bulletin Updates - 02/23/2015
... nut and bolt. While primarily a technical related bulletin, there are two bulletin specific labor operations included. Labor operation N6620 is used with 2009 and prior model year vehicles for a power and grounds distribution wiring and/or connector...
Remember These Labor Operations? - 06/02/2015
You may not need or use these operations very often; as a result they may not be used when appropriate. There are ten exterior-based repair labor operations in the Labor Time Guide that reflect labor only-no part replaced. These ten labor operations,...
SI Keyword/Labor Operation Search - 07/29/2015
Update! In the June edition of the newsletter we reported that there was an anomaly with the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now ...
Labor Operations: Closest To - 06/30/2015
There is a labor operation for the majority of warranty repairs performed, but occasionally one cannot be found. In this situation, a closest labor operation to describe the repair should be used. The time the technician has clocked for the repair is...
The CBG CPO Operations Guide was updated in April 2023, with the current version 12. The revision includes the following update: vehicles originally manufactured for Canada are now eligible to be certified under the CBG CPO Program. Reminder: When selecting...
Transportation Panel Replacement Labor Operations - 02/28/2023
... means vehicles that have not been sold, titled, registered, or in-use, or service. Labor operations for panels damaged during transport that require replacement are found in the Labor Time Guide under the General Information tab. Select Transportation...
Alternative Options - 01/24/2023
... of those responsibilities. Whether your dealership has a Service Manager, Service Director, Fixed Operations Manager, or all three, when it comes to warranty claims, one person must be in the position for the responsibility of warranty approvals. Many...
Choosing the Correct Labor Operation - 01/24/2023
... found based on a single customer complaint/concern, there should be a line and corresponding labor operation claimed applicable to each failed (causal) component. If one component fails and damages additional parts, only the labor operation of the failed...
Option C Labor Rate - 01/04/2023
On January 1, 2023, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the “View Service Agent Profile” link. From this link, select Labor Rates to view the most current rate...
New Labor Operation - 01/04/2023
... December 1, 2022 edition of the LTG and applies to 2023 and future model year vehicles. The labor operation may not be used with 2022 and previous model year vehicles. The new code has been put into place to help GM isolate instances where a customer’s...
OptiKleen - 03/23/2024
ACDelco OptiKleen is a concentrated windshield washer solvent that is recommended by GM to be used during the new vehicle prep, when needed. GM will pay for Optikleen using a separate labor operation, 0590052, (PDI Related Fluid Adds), and will pay up...
Part Failures During The Same Repair Visit - 10/03/2014
... not add a line to the job card for the second repair and do not open a new job card. All parts and labour should be charged out on the existing repair line of the job card. The technician's labour time for the first replacement is submitted as...
November 2014 Recall Update - 10/31/2014
... Recall 14116B: Electric Power Steering Assist: The bulletin has been revised to include Additional Labour Time for vehicles equipped with adjustable pedals. The note statement at the beginning of the service procedure has been updated as well as the...
Hazard Flasher Operation - 05/09/2014
Testing at the WPC has revealed that some returned hazard flasher switches from 2014 Cadillac CTS sedans are operating as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on...
Tire Replacement Tip - 05/09/2014
Labour code 8060420 for a tire replacement is only intended to be used where the incorrect tire size or mismatched brands were replaced as a result of a factory misbuild.
Required Operating Procedures - 01/28/2014
Additional text has been added to the Required Operating Procedures Bulletin, 04-00-889-015. The bulletin underwent two revisions in early January of this year; version F on January 2, and version G on January 8. Version G contains additional text within...
Required Operating Procedures - 04/08/2016
The Required Operating Procedure Bulletin was updated in early March to include the 2017 model year and update the Service Management Authorization Matrix. The 8 points that are contained within the bulletin have been taken from the GM Policies...
CTP Vehicles with Open Recalls - 04/08/2016
A rental vehicle cannot be given to a customer when there is an open recall. This is true whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th,...
Pre-Delivery Dealer Installed Options - 12/01/2015
RPOParts for RPO's (Regular Production Options) are included in the loose ship bag within the interior or trunk of the vehicle. During the PDI process, the technician is instructed to access SI to obtain installation instructions within the Accessories...
Concern Not Duplicated Labor Operations - 12/01/2015
... but in the end they can't duplicate that concern, they still want to be paid. GM has 42 labor operations published in the Labor Time Guide that can be used to pay your technician for their time involved in that situation. However, there are two big negatives...
Option C - 12/01/2015
The Consumer Price Index based labor rate, Option C, provides the dealer with an annual automatic review of the warranty labor rate based on the US CPI. The Option C rate program commits the dealer for a three year enrollment.Additionally, Option C labor...
Option C Labor Rate Increase - 01/11/2016
On January 1, 2016, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Powertrain Warranty Coverage - 01/11/2016
Labor Operations That Qualify: Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012:...
Wiring Operations - 12/01/2015
... to include the 2016 model year. The use of wiring repair and terminal connector repair labor operations must include additional information that identifies the location of the repair. Depending on the labor operation selected, either the Document ID...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
If you wonder why your PDI credit and your PDI fluid fill credit were debited, it's because you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field...
Bulletin Updates - 02/23/2015
... nut and bolt. While primarily a technical related bulletin, there are two bulletin specific labor operations included. Labor operation N6620 is used with 2009 and prior model year vehicles for a power and grounds distribution wiring and/or connector...
Remember These Labor Operations? - 06/02/2015
You may not need or use these operations very often; as a result they may not be used when appropriate. There are ten exterior-based repair labor operations in the Labor Time Guide that reflect labor only-no part replaced. These ten labor operations,...
SI Keyword/Labor Operation Search - 07/29/2015
Update! In the June edition of the newsletter we reported that there was an anomaly with the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now ...
Labor Operations: Closest To - 06/30/2015
There is a labor operation for the majority of warranty repairs performed, but occasionally one cannot be found. In this situation, a closest labor operation to describe the repair should be used. The time the technician has clocked for the repair is...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
One of the requirements of the CPO process is to make the repairs stated in any open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the...
Choosing The Correct Labor Operation - 06/02/2015
Labor Operation Guidelines: When your dealership submits a transaction to GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor...
Service Information Keyword/Labor Operation Search - 06/02/2015
... information by Year Range + Model + Keyword link.From the search screen the user selects the appropriate model from the list, rather than the platform.The second SI update was to the Keyword search function. The update was designed to allow the user...
Re-Opened Recalls - 09/25/2018
... identified as not having a valid WCC, have a field action status update in IVH from "closed" to "open."...
Open Recalls - 07/23/2018
... Required Field Actions section on the Investigate Vehicle History screen in GWM to identify any open field actions that need to be completed. The process must be completed each time a customer vehicle arrives at the dealership for service, and prior...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 06/25/2018
... sections. The PET is to be used once a determination has been made that a policy decision is appropriate for a customer’s out of warranty repair or when the customer has requested policy consideration for an out of warranty repair, to determine...
Cadillac CPO Operations Guide - NEW - 05/22/2018
The latest edition of the Cadillac Certified Pre-Owned Operations Guide was issued in May 2018. Appendix A within the guide contains a list of labor operations that are not covered by the Cadillac CPO Limited Warranty. This is the ultimate source for...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... after initial write-up regarding who is responsible for the repair expense Added Operation Warranty on dealer owned inventory OLH Repeat Repairs – previous job card (comeback) Repeat Repairs – same job card (pyramiding) Straight Time Policy...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the...
Concern Not Duplicated Labor Operations - 08/22/2017
There are a series of labor operations available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. These labor operations are known as Customer Concern...
One Labor Operation For Both Sides - 08/22/2017
In some cases the Labor Time Guide will only offer a single labor operation that is used for either the left side or the right side. If both sides have to be replaced on the same repair visit and there is only the one single labor operation, other...
Option C Increase Reminder - 01/22/2018
Dealers enrolled in the Option C labor rate plan received a 2.5% labor rate increase on January 1, 2018. Confirm that your DSP software labor rate table reflects the 2.5% increase. Current labor rates are available in the Analyze Warranty tab of GWM by...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
... expense that could be focused on other product issues. Three specific components are Wheels (labor operation 8060400), Exterior Mirror Assemblies (2050220), and Interior Seat Cushion Covers. Beginning January 8, 2018, the above labor operations will...
Straight Time Labor Operations - 12/21/2017
Certain labor operations in the Labor Time Guide will not have a published base time displayed. These labor operations are called Straight Time labor operations. With repairs that display ST in the LTG, technicians should document all of the steps taken...
Option C Labor Rate - 12/21/2017
On January 1, 2018, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your dealership. Dealers...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... went into effect on October 1, 2016.The following are highlights from the revision:Goodwill labor operations 0600343 Spontaneous Maintenance, 0600015 Incidental Non-Warranty Expense, and 0600005 Vehicle Payment Expense have specific applications and...
Labor Operations and the Causal Part - 08/23/2016
... truly is a comeback and the dealership absorbs the cost of the second repair. In the opening paragraph scenario, the technician's cause of failure documentation does indicate that the second repair was due to the failure of the part in the first...
Equinox Diesel Option - 10/26/2016
GM has announced that the next Equinox compact crossover will come with a diesel option. The Cruze 5-door hatchback may also be equipped with a diesel option in the coming years. The Cruze sedan will be redesigned for the 2017 model year, but will continue...
The User Options Tab in GWM - 12/21/2016
The User Options Tab in GWM provides the dealer with the ability to customize the Transaction Result columns so only the desired data is displayed on the Transaction Search Results page. To customize the search, select the User Options tab and then...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
Dealers must check the VIN on IVH to determine if the inventory vehicle has any open or pending product field actions prior to any test drives or demonstration to the prospective customer. The field action job card must be completed on or before the date...
Open Recalls - 09/27/2016
It has been a year since GM began the process of debiting PDI transactions with Open Field Actions. A year later, it is still extremely important to GM that recalls are completed both for safety reasons and customer satisfaction. Dealers that received...
Required Operating Procedures - 06/27/2016
The Required Operating Procedures bulletin has been updated again. The updates were made to the Service Management Authorization matrix and the Frequently Asked Questions sections. Changes to the matrix include removing the, "require authorization...
Wiring Repair Labor Operations - 05/24/2016
Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information...
OptiKleen and DEF - 07/25/2017
OptiKleen: Effective August 1, 2017, OptiKleen that is added at the time of PDI or in conjunction with a warrantable component failure, must be submitted in the Parts section of the transaction, not in Net/Miscellaneous. Dealers must charge out part number ...
Required Operating Procedures - Acceptable Customer Signature - 06/19/2017
Electronic authorization (e.g. obtained by tablet) is acceptable as long as it is obtained prior to repairs being performed. The customer must acknowledge authorizing the repairs. E-signatures must be transferred to the job card.
One of the requirements of the CPO process is to make the repairs stated in any open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the...
Choosing The Correct Labor Operation - 06/02/2015
Labor Operation Guidelines: When your dealership submits a transaction to GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor...
Service Information Keyword/Labor Operation Search - 06/02/2015
... information by Year Range + Model + Keyword link.From the search screen the user selects the appropriate model from the list, rather than the platform.The second SI update was to the Keyword search function. The update was designed to allow the user...
Re-Opened Recalls - 09/25/2018
... identified as not having a valid WCC, have a field action status update in IVH from "closed" to "open."...
Open Recalls - 07/23/2018
... Required Field Actions section on the Investigate Vehicle History screen in GWM to identify any open field actions that need to be completed. The process must be completed each time a customer vehicle arrives at the dealership for service, and prior...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 06/25/2018
... sections. The PET is to be used once a determination has been made that a policy decision is appropriate for a customer’s out of warranty repair or when the customer has requested policy consideration for an out of warranty repair, to determine...
Cadillac CPO Operations Guide - NEW - 05/22/2018
The latest edition of the Cadillac Certified Pre-Owned Operations Guide was issued in May 2018. Appendix A within the guide contains a list of labor operations that are not covered by the Cadillac CPO Limited Warranty. This is the ultimate source for...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... after initial write-up regarding who is responsible for the repair expense Added Operation Warranty on dealer owned inventory OLH Repeat Repairs – previous job card (comeback) Repeat Repairs – same job card (pyramiding) Straight Time Policy...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the...
Concern Not Duplicated Labor Operations - 08/22/2017
There are a series of labor operations available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. These labor operations are known as Customer Concern...
One Labor Operation For Both Sides - 08/22/2017
In some cases the Labor Time Guide will only offer a single labor operation that is used for either the left side or the right side. If both sides have to be replaced on the same repair visit and there is only the one single labor operation, other...
Option C Increase Reminder - 01/22/2018
Dealers enrolled in the Option C labor rate plan received a 2.5% labor rate increase on January 1, 2018. Confirm that your DSP software labor rate table reflects the 2.5% increase. Current labor rates are available in the Analyze Warranty tab of GWM by...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
... expense that could be focused on other product issues. Three specific components are Wheels (labor operation 8060400), Exterior Mirror Assemblies (2050220), and Interior Seat Cushion Covers. Beginning January 8, 2018, the above labor operations will...
Straight Time Labor Operations - 12/21/2017
Certain labor operations in the Labor Time Guide will not have a published base time displayed. These labor operations are called Straight Time labor operations. With repairs that display ST in the LTG, technicians should document all of the steps taken...
Option C Labor Rate - 12/21/2017
On January 1, 2018, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your dealership. Dealers...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... went into effect on October 1, 2016.The following are highlights from the revision:Goodwill labor operations 0600343 Spontaneous Maintenance, 0600015 Incidental Non-Warranty Expense, and 0600005 Vehicle Payment Expense have specific applications and...
Labor Operations and the Causal Part - 08/23/2016
... truly is a comeback and the dealership absorbs the cost of the second repair. In the opening paragraph scenario, the technician's cause of failure documentation does indicate that the second repair was due to the failure of the part in the first...
Equinox Diesel Option - 10/26/2016
GM has announced that the next Equinox compact crossover will come with a diesel option. The Cruze 5-door hatchback may also be equipped with a diesel option in the coming years. The Cruze sedan will be redesigned for the 2017 model year, but will continue...
The User Options Tab in GWM - 12/21/2016
The User Options Tab in GWM provides the dealer with the ability to customize the Transaction Result columns so only the desired data is displayed on the Transaction Search Results page. To customize the search, select the User Options tab and then...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
Dealers must check the VIN on IVH to determine if the inventory vehicle has any open or pending product field actions prior to any test drives or demonstration to the prospective customer. The field action job card must be completed on or before the date...
Open Recalls - 09/27/2016
It has been a year since GM began the process of debiting PDI transactions with Open Field Actions. A year later, it is still extremely important to GM that recalls are completed both for safety reasons and customer satisfaction. Dealers that received...
Required Operating Procedures - 06/27/2016
The Required Operating Procedures bulletin has been updated again. The updates were made to the Service Management Authorization matrix and the Frequently Asked Questions sections. Changes to the matrix include removing the, "require authorization...
Wiring Repair Labor Operations - 05/24/2016
Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information...
OptiKleen and DEF - 07/25/2017
OptiKleen: Effective August 1, 2017, OptiKleen that is added at the time of PDI or in conjunction with a warrantable component failure, must be submitted in the Parts section of the transaction, not in Net/Miscellaneous. Dealers must charge out part number ...
Required Operating Procedures - Acceptable Customer Signature - 06/19/2017
Electronic authorization (e.g. obtained by tablet) is acceptable as long as it is obtained prior to repairs being performed. The customer must acknowledge authorizing the repairs. E-signatures must be transferred to the job card.
Required Operating Procedures - Engine/Transmission Assemblies - 06/19/2017
When a complete transmission/engine assembly is replaced, ALL service agents are required to complete the Cost Comparison Worksheet for Assembly Repair vs. Replacement prior to performing the repair. The worksheet must be attached to the job card. The ...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering,...
Open Recall - 03/21/2017
Dealerships that are trading for or purchasing a vehicle from another dealer, are to remind the other dealer of any open field actions on the vehicle and request that the required repairs be performed before completing the vehicle transaction. Confirm...
Wiring and Connector Labor Operations - 02/17/2017
Since 2010, certain wiring, connector, terminal, and harness labor operations require entering a document ID number with the transaction. Depending on the labor operation selected, the document ID number is either that of the connector end view, locator...
Option C Labor Rate - 12/21/2016
On January 1, 2017, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Powertrain Options - 11/18/2013
GM is considering several different powertrain options for the soon-to-launch large SUV's. Diesel engines, hybrid powertrains and high geared transmissions are all up for consideration. The next generation Escalade and the extended ESV model are...
The User Options Tab - 12/09/2013
The User Options tab in GWM provides the dealer with the ability to customize the Transaction Result columns so only the desired data is displayed on the Transaction Search Results page. To customize the search, select the User Options tab and then...
Option Discrepancies - 06/06/2012
... is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect parts/options include:The front seats are leather;...
Open Recalls - 05/02/2012
... over 2.7 million. This is an industry wide statistic, not GM specific.Dealers that fail to perform open campaigns prior to the sale of a new or used vehicle compromise the safety of consumers everywhere. The same holds true for vehicle owners that either...
Policy and Customer Participation - 10/08/2012
... the service agent contributed in the, "customer/service agent participation," field. Parts and labour must be calculated at warranty rates and never do a policy repair for parts or labour only; the whole value of the repair must be shown on the job card...
Optikleen State Dilution Requirements - 03/08/2012
Optikleen is the windshield washer solvent recommended and sold by GM and used by many GM dealerships. It is sold in a concentrated form to minimize the additional expense associated with shipping a heavier product. To comply with applicable state ...
Qualifying for a Rental Vehicle - 02/07/2012
... Courtesy Transportation and Roadside Assistance. GM's intent was to make courtesy transportation options available for powertrain covered repairs. Options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle...
Special Equipment Options - 11/17/2011
... these components as it may cause confusion when the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle rods have been disconnected so the doors can only be opened from the outside; rear door lock...
Update to 2010 Wiring Labor Operations - 07/02/2010
Last month we wrote about the new wiring labor operations for 2010 and future model years and the added documentation requirements associated with these labor operations. If you haven't read the article yet, it's on the front page edition of June's Warranty...
Open Recalls - 12/24/2010
... that are missed during the quick turn of these repair orders. Those lost dollars are found in open recalls yet to be performed. Making the most of these service dollars is as simple as reviewing a vehicle's history and open field actions for any uncompleted...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... of the technology that has found its way to automakers non-EV/Hybrid vehicles. Challenges and Opportunities for Dealers - The advancement of EV's and Plug-In Hybrids present some unique challenges and opportunities to dealers. First there is a learning...
Warranty Performance Analysis - Review of past three years - 12/24/2010
It is my sincere hope that during the last three years you have found useful information in this column. This is the last of the articles I will write as a part of this series. So, I thought it might be useful to review the three different topics covered...
Service Options - 04/12/2011
... help battle customer perceptions that the dealership is more expensive than the independent shop. ...
Service Solutions: Going the Extra Mile with Documentation - 06/08/2011
... warranty processes. The extra information can include data to help differentiate between multiple labour times for a repair based on trim level, or selecting and applying for the appropriate labour for the repairs performed. Either way, there are...
Components and Systems - 01/06/2010
... Panel ClusterLDA Loyal, Deserving, AppreciativeLOP Labour OperationLOF Lube, Oil, FilterLTG Labour Time GuideMAF Mass Air FlowMAP Manifold Absolute...
Repairs that Overlap - 02/07/2012
... the repair. For example: a customer condition of driver's side power window and power door lock inoperative would result in an overlap to remove the door panel. The labor time on the second operation should be reduced for the door panel labor and submitted...
Global Warranty Management - Adjustments - 03/11/2010
... and a partial debit. In an adjustment situation only the following fields may be updated: base labour time, supplemental and other labour time, net item amounts and quantities, parts section and authorization and comments section. Continue through the...
Special Coverage Policy Updates: - 05/23/2016
... if the vehicle is still within warranty, most past Special Coverage bulletins would list two labor operations; one for use when the vehicle was out of warranty and one for use when the vehicle was still within warranty coverage. Effective May 9th, 2016,...
Customer Concern Not Duplicated - 06/25/2018
The collection of Customer Concern Not Duplicated labor operations are available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. If the operations...
Maintenance Service Rejects - 07/23/2018
... a third service, the claim will reject with this reject code: Error 232: Repeat Repair. The same Labour Code 0600213 was found on Job Card 307694. This reject cannot be authorized like a regular repeat repair reject, nor can it be submitted as a policy...
When a complete transmission/engine assembly is replaced, ALL service agents are required to complete the Cost Comparison Worksheet for Assembly Repair vs. Replacement prior to performing the repair. The worksheet must be attached to the job card. The ...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering,...
Open Recall - 03/21/2017
Dealerships that are trading for or purchasing a vehicle from another dealer, are to remind the other dealer of any open field actions on the vehicle and request that the required repairs be performed before completing the vehicle transaction. Confirm...
Wiring and Connector Labor Operations - 02/17/2017
Since 2010, certain wiring, connector, terminal, and harness labor operations require entering a document ID number with the transaction. Depending on the labor operation selected, the document ID number is either that of the connector end view, locator...
Option C Labor Rate - 12/21/2016
On January 1, 2017, dealers enrolled in the Option C labor rate plan received a 2.5% increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most recent rate for your...
Powertrain Options - 11/18/2013
GM is considering several different powertrain options for the soon-to-launch large SUV's. Diesel engines, hybrid powertrains and high geared transmissions are all up for consideration. The next generation Escalade and the extended ESV model are...
The User Options Tab - 12/09/2013
The User Options tab in GWM provides the dealer with the ability to customize the Transaction Result columns so only the desired data is displayed on the Transaction Search Results page. To customize the search, select the User Options tab and then...
Option Discrepancies - 06/06/2012
... is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect parts/options include:The front seats are leather;...
Open Recalls - 05/02/2012
... over 2.7 million. This is an industry wide statistic, not GM specific.Dealers that fail to perform open campaigns prior to the sale of a new or used vehicle compromise the safety of consumers everywhere. The same holds true for vehicle owners that either...
Policy and Customer Participation - 10/08/2012
... the service agent contributed in the, "customer/service agent participation," field. Parts and labour must be calculated at warranty rates and never do a policy repair for parts or labour only; the whole value of the repair must be shown on the job card...
Optikleen State Dilution Requirements - 03/08/2012
Optikleen is the windshield washer solvent recommended and sold by GM and used by many GM dealerships. It is sold in a concentrated form to minimize the additional expense associated with shipping a heavier product. To comply with applicable state ...
Qualifying for a Rental Vehicle - 02/07/2012
... Courtesy Transportation and Roadside Assistance. GM's intent was to make courtesy transportation options available for powertrain covered repairs. Options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle...
Special Equipment Options - 11/17/2011
... these components as it may cause confusion when the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle rods have been disconnected so the doors can only be opened from the outside; rear door lock...
Update to 2010 Wiring Labor Operations - 07/02/2010
Last month we wrote about the new wiring labor operations for 2010 and future model years and the added documentation requirements associated with these labor operations. If you haven't read the article yet, it's on the front page edition of June's Warranty...
Open Recalls - 12/24/2010
... that are missed during the quick turn of these repair orders. Those lost dollars are found in open recalls yet to be performed. Making the most of these service dollars is as simple as reviewing a vehicle's history and open field actions for any uncompleted...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... of the technology that has found its way to automakers non-EV/Hybrid vehicles. Challenges and Opportunities for Dealers - The advancement of EV's and Plug-In Hybrids present some unique challenges and opportunities to dealers. First there is a learning...
Warranty Performance Analysis - Review of past three years - 12/24/2010
It is my sincere hope that during the last three years you have found useful information in this column. This is the last of the articles I will write as a part of this series. So, I thought it might be useful to review the three different topics covered...
Service Options - 04/12/2011
... help battle customer perceptions that the dealership is more expensive than the independent shop. ...
Service Solutions: Going the Extra Mile with Documentation - 06/08/2011
... warranty processes. The extra information can include data to help differentiate between multiple labour times for a repair based on trim level, or selecting and applying for the appropriate labour for the repairs performed. Either way, there are...
Components and Systems - 01/06/2010
... Panel ClusterLDA Loyal, Deserving, AppreciativeLOP Labour OperationLOF Lube, Oil, FilterLTG Labour Time GuideMAF Mass Air FlowMAP Manifold Absolute...
Repairs that Overlap - 02/07/2012
... the repair. For example: a customer condition of driver's side power window and power door lock inoperative would result in an overlap to remove the door panel. The labor time on the second operation should be reduced for the door panel labor and submitted...
Global Warranty Management - Adjustments - 03/11/2010
... and a partial debit. In an adjustment situation only the following fields may be updated: base labour time, supplemental and other labour time, net item amounts and quantities, parts section and authorization and comments section. Continue through the...
Special Coverage Policy Updates: - 05/23/2016
... if the vehicle is still within warranty, most past Special Coverage bulletins would list two labor operations; one for use when the vehicle was out of warranty and one for use when the vehicle was still within warranty coverage. Effective May 9th, 2016,...
Customer Concern Not Duplicated - 06/25/2018
The collection of Customer Concern Not Duplicated labor operations are available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. If the operations...
Maintenance Service Rejects - 07/23/2018
... a third service, the claim will reject with this reject code: Error 232: Repeat Repair. The same Labour Code 0600213 was found on Job Card 307694. This reject cannot be authorized like a regular repeat repair reject, nor can it be submitted as a policy...
RPO Codes - 02/23/2015
Some labor operations list multiple base labor hour options based on the RPO code for the vehicle being repaired. To select the correct option, it is necessary to review the RPO codes listed within the Vehicle Build link of IVH.A warranty administrator...
Paint Warranty Claims - 04/08/2016
... a little differently than other warranty transactions. Dealerships that do not have a body shop need to find a suitable sublet repair facility. As a reminder, sublet repairs must not be shown on the warranty transaction as a service agent performed repair....
Certified Pre-Owned Vehicles - 09/26/2023
... a CPO vehicle is diagnosed, coverage must be determined. The first step is to find the labor operation in the Labor Time Guide. Once you have the labor operation, go to the Warranty Resource Center app in GlobalConnect. In the top left corner, you will...
Service Information - 10/28/2022
... can help with in the warranty process, but we’ll focus on a couple more typical uses: labor operation/time confirmation and documentation. There are going to be more than a few times that a newer warranty administrator will have to hunt down...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... can help with in the warranty process, but we’ll focus on a couple more typical uses: labor operation/time confirmation and documentation. Labor Time Guide: There are going to be more than a few times that a newer warranty administrator will...
Bulletin Repairs - 01/27/2021
When performing warranty repairs per a published technical service bulletin note the bulletin number and bulletin labor operation in the Cause/Correction section of the job card. Many bulletins contain bulletin specific labor operations that must be used...
Components and Systems - 04/13/2010
... There really isn't a better word to describe everything one must consider (or be aware of) to properly administer warranty operations within the service department. One of the more challenging aspects of processing a warranty transaction is selecting...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... in 2010). Emission warranties vary as well. When you see coverage code E, E1, and E2 next to a labour code in the Labour Time Guide, they represent specific coverage, including longer coverage if a vehicle was sold and registered in a select emissions...
What can you learn from a warranty transaction? - 01/04/2022
... the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense or frequency...
PDI Self Debit - 05/14/2013
... process would normally be fine, except when there is a significant discrepancy from one stores labour rate to the other. The invoicing dealer may perform a self debit on the auto paid PDI. Find the transaction by entering the last eight characters of...
Global Warranty Management - 06/07/2010
... information. The invoice does not separate payment by job card number, VIN or even by parts/labour/net. So, as a means of posting payment to the warranty receivable schedule, this isn't the stand alone solution.The most accurate means of posting warranty...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
... transportation options GMPP offers, the covered repair requires 2.0 or more manufacturer's labour time guide hours or the vehicle has to be inoperable. While GM allows for a shuttle for any warranty repair, with GMPP a shuttle cannot be claimed if the...
Warranty Part Center Documentation - 12/19/2014
... Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction and entering the time in the administration...
October 2014 Recall Update - 10/03/2014
... Steering Hoses: The recall has been updated to include a revised inspection procedure, additional labour operation, and a copy of the customer letter that was mailed to customers in mid-August. The recall affects certain 2015 Chevrolet Silverado and...
Requesting a Labor Rate Increase - 01/24/2023
... body, mechanical, or maintenance warranty labor rate, depending on the corresponding labor operation published in the LTG. There are two labor rate options for dealers to choose. Option A provides a warranty labor rate based on the dealership’s...
PDI Accessories - 06/29/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
Reject of the Month - 06/06/2014
... "Not Accepted as Fixed, Agreed to Replace Only". The store's warranty administrator submitted for labour reimbursement with the airbag light and the tailgate adjust, but closed the remaining lines internally as instructed by management. Quite often...
Assembly Replacements - 04/28/2016
External Part vs Internal Part Failure: When a part is replaced as part of a warranty repair, a labor operation must be chosen for transaction submission and subsequent reimbursement to the dealership. Selecting the correct labor operation and causal...
Pyramid Repairs - 12/21/2016
... The purpose of this ranking is to compare your dealership’s warranty expense and labor operation usage to like dealerships to determine out-of-line warranty expense. Each of the four categories that determine a dealer’s ranking will display...
LLPW replaces LSG - 12/18/2012
... wheel bearings. GM hopes that the program will be more appealing to both the dealer and customer. Labour is not included in the LLPW program; the labour commitment was one of the reasons many dealers did not enroll in the LSG program. Eligible components...
Accessory Catalog Offerings - 06/26/2023
When dealers order new vehicles, they have the option of adding various accessories. These accessories are referred to as a Limited Production Option (LPO). LPO accessories are typically installed at the dealership and a transaction is submitted to pay...
Year End Submission - 10/25/2023
... Part & is not a compatible part for labor code &. N/A 69 Base labour hours for labour code & was reduced to GM labour file time. N/A In those cases, the reject cannot be authorized by the Service Agent or Wholesale. It must be corrected...
Approved PDI Fluid Adds - 10/28/2022
... applicable provisions in the Sales and Service Agreement. This includes the use of ACDelco branded OptiKleen and Diesel Exhaust Fluid (DEF). ACDelco OptiKleen is a concentrated windshield washer solvent. This product is sold in its concentrated...
Field Actions - 11/21/2017
Every new/used vehicle on the lot, and every vehicle brought in for service must be checked for open field actions. Vehicle safety is of the utmost importance and performing open recalls is a means to that end. Does your dealership, both sales and service,...
Reject of the Month - 12/01/2015
... with a loss of power steering concern, with all lights flashing on dash when power steering is inoperative. The technician determined that the steering torque sensor had erratic voltage and the Special Coverage applied.The technician replaced the steering...
Some labor operations list multiple base labor hour options based on the RPO code for the vehicle being repaired. To select the correct option, it is necessary to review the RPO codes listed within the Vehicle Build link of IVH.A warranty administrator...
Paint Warranty Claims - 04/08/2016
... a little differently than other warranty transactions. Dealerships that do not have a body shop need to find a suitable sublet repair facility. As a reminder, sublet repairs must not be shown on the warranty transaction as a service agent performed repair....
Certified Pre-Owned Vehicles - 09/26/2023
... a CPO vehicle is diagnosed, coverage must be determined. The first step is to find the labor operation in the Labor Time Guide. Once you have the labor operation, go to the Warranty Resource Center app in GlobalConnect. In the top left corner, you will...
Service Information - 10/28/2022
... can help with in the warranty process, but we’ll focus on a couple more typical uses: labor operation/time confirmation and documentation. There are going to be more than a few times that a newer warranty administrator will have to hunt down...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... can help with in the warranty process, but we’ll focus on a couple more typical uses: labor operation/time confirmation and documentation. Labor Time Guide: There are going to be more than a few times that a newer warranty administrator will...
Bulletin Repairs - 01/27/2021
When performing warranty repairs per a published technical service bulletin note the bulletin number and bulletin labor operation in the Cause/Correction section of the job card. Many bulletins contain bulletin specific labor operations that must be used...
Components and Systems - 04/13/2010
... There really isn't a better word to describe everything one must consider (or be aware of) to properly administer warranty operations within the service department. One of the more challenging aspects of processing a warranty transaction is selecting...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... in 2010). Emission warranties vary as well. When you see coverage code E, E1, and E2 next to a labour code in the Labour Time Guide, they represent specific coverage, including longer coverage if a vehicle was sold and registered in a select emissions...
What can you learn from a warranty transaction? - 01/04/2022
... the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense or frequency...
PDI Self Debit - 05/14/2013
... process would normally be fine, except when there is a significant discrepancy from one stores labour rate to the other. The invoicing dealer may perform a self debit on the auto paid PDI. Find the transaction by entering the last eight characters of...
Global Warranty Management - 06/07/2010
... information. The invoice does not separate payment by job card number, VIN or even by parts/labour/net. So, as a means of posting payment to the warranty receivable schedule, this isn't the stand alone solution.The most accurate means of posting warranty...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
... transportation options GMPP offers, the covered repair requires 2.0 or more manufacturer's labour time guide hours or the vehicle has to be inoperable. While GM allows for a shuttle for any warranty repair, with GMPP a shuttle cannot be claimed if the...
Warranty Part Center Documentation - 12/19/2014
... Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction and entering the time in the administration...
October 2014 Recall Update - 10/03/2014
... Steering Hoses: The recall has been updated to include a revised inspection procedure, additional labour operation, and a copy of the customer letter that was mailed to customers in mid-August. The recall affects certain 2015 Chevrolet Silverado and...
Requesting a Labor Rate Increase - 01/24/2023
... body, mechanical, or maintenance warranty labor rate, depending on the corresponding labor operation published in the LTG. There are two labor rate options for dealers to choose. Option A provides a warranty labor rate based on the dealership’s...
PDI Accessories - 06/29/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
Reject of the Month - 06/06/2014
... "Not Accepted as Fixed, Agreed to Replace Only". The store's warranty administrator submitted for labour reimbursement with the airbag light and the tailgate adjust, but closed the remaining lines internally as instructed by management. Quite often...
Assembly Replacements - 04/28/2016
External Part vs Internal Part Failure: When a part is replaced as part of a warranty repair, a labor operation must be chosen for transaction submission and subsequent reimbursement to the dealership. Selecting the correct labor operation and causal...
Pyramid Repairs - 12/21/2016
... The purpose of this ranking is to compare your dealership’s warranty expense and labor operation usage to like dealerships to determine out-of-line warranty expense. Each of the four categories that determine a dealer’s ranking will display...
LLPW replaces LSG - 12/18/2012
... wheel bearings. GM hopes that the program will be more appealing to both the dealer and customer. Labour is not included in the LLPW program; the labour commitment was one of the reasons many dealers did not enroll in the LSG program. Eligible components...
Accessory Catalog Offerings - 06/26/2023
When dealers order new vehicles, they have the option of adding various accessories. These accessories are referred to as a Limited Production Option (LPO). LPO accessories are typically installed at the dealership and a transaction is submitted to pay...
Year End Submission - 10/25/2023
... Part & is not a compatible part for labor code &. N/A 69 Base labour hours for labour code & was reduced to GM labour file time. N/A In those cases, the reject cannot be authorized by the Service Agent or Wholesale. It must be corrected...
Approved PDI Fluid Adds - 10/28/2022
... applicable provisions in the Sales and Service Agreement. This includes the use of ACDelco branded OptiKleen and Diesel Exhaust Fluid (DEF). ACDelco OptiKleen is a concentrated windshield washer solvent. This product is sold in its concentrated...
Field Actions - 11/21/2017
Every new/used vehicle on the lot, and every vehicle brought in for service must be checked for open field actions. Vehicle safety is of the utmost importance and performing open recalls is a means to that end. Does your dealership, both sales and service,...
Reject of the Month - 12/01/2015
... with a loss of power steering concern, with all lights flashing on dash when power steering is inoperative. The technician determined that the steering torque sensor had erratic voltage and the Special Coverage applied.The technician replaced the steering...
Reject of the Month - 04/28/2015
... good to be true. There are a few indicators within Global Warranty Management, that when used appropriately, enable seamless transaction payment; when missed, cause a transaction rejection. These rejections can be perplexing, because in most cases the...
LPO Calibrated Accessories - 07/25/2023
Bulletin 22-NA-053 has been updated to include the 2024 model year and add labor operation 0590242, High Output Calibration. The bulletin contains the labor operations for all Limited Production Option (LPO) calibrated accessories. The labor operations...
Accessories: LPO, ACO, and IBP - 11/25/2020
... is at the dealership. There are three types of accessory situations. Limited Production Option (LPO). LPOs are accessories that are ordered at the time the vehicle order is completed. A LPO is identified in the vehicle build section of IVH as...
Certified Pre-Owned Warranty - 01/27/2021
... and workmanship, it is not a B2B warranty and many things are not covered. The list of labor operations that require pre-approval (operations that are blocked from automatic payment through GWM) is available in the Warranty Administration Resource...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation. If...
Plant Closures - 12/19/2018
... Hamtramck Assembly-Michigan, Lordstown Assembly-Ohio, Oshawa Assembly-Ontario, Warren Transmission Operations-Michigan, and Baltimore Operations-Maryland. GM has also said that it will close two unidentified plants elsewhere in the world by the end ...
Full Size Truck PDI - 04/28/2015
The Cargo - Perimeter Bed Lighting option is available for 2014-2016 full size trucks. The option is installed as part of the PDI process. The bed light and harness is a loose shipped item and is contained in the part bag. The labor time to install the...
Reject of the Month - 01/21/2015
... The technician noted that the moldings were warped and binding, making the window up and down operation difficult.When the warranty administrator received the transaction, there were four weatherstrips and a sealing strip claimed on the job. Since the...
Maintenance Programs - 09/02/2015
... vehicles with branded titles and/or warranty blocks require h-routing for GM Authorization.Labor Operations: All of the maintenance program labor operations and dollar amounts are available in the LTG. Select Service from the Departments dropdown...
Goodwill - 09/03/2015
... Dealers Aftersales Empowerment link, found in Service Workbench. In addition, specialized labor operations are available for the service agent to handle on their own. The current Goodwill Tools available in the Aftersales Empowerment portal are:Various...
Dealership Empowerment - 01/11/2016
... so on the job card. Below are just three examples of goodwill tools. These specialized labor operations are used for claim reimbursement when one of the services is given to the customer. 0600343 - This labor operation is used for complimentary...
August 2014 Recall Update - 08/05/2014
... Recall 14079F: Front Axle Right Half Shaft Fracture: The bulletin has been revised to include a labour code in the Warranty Transaction Information section for courtesy transportation. A copy of the customer letter has also been included. The recall...
Midtronics GR8 Battery Tester: - 06/06/2014
... on new vehicles in dealer inventory. The complete 15 character code must be entered into the Labour Code Dependency Field in Global Warranty Management. When testing the battery, select "out of vehicle" when setting up the test, disconnect the battery...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... in the rental, the dealer must submit for authorization via the Empowerment Portal.Utilize labour code 9100387 in these circumstances with a comment noting the customer's concern in the additional comments field and "00" as the estimated days of rental...
Warranty Receivable Schedule - 04/03/2014
... have overpaid, must be reviewed. It may be necessary to adjust a paid transaction for parts or labour differences or to debit an overpayment. Make it a habit to review all variances. ...
Authorization Codes - 01/10/2014
... commonly used are: authorization code "A" for policy repairs, authorization code "E" for other labour hours, authorization code "P" for excessive parts and authorization code "R" for repeat or related repairs. Policies and Procedures Article 1.6.2.15,...
Recall 14079 - 09/09/2014
Labour code 9100724 has been added to the Product Safety Recall for Courtesy Transportation. The recall applies to certain 2013-2014 Chevrolet Cruze vehicles equipped with a 1.4L engine.
Accessory Tow Hooks - 09/09/2014
... Dealers are instructed to order the required fascia close out, charge the part required and the labour time to 1420490: front bumper fascia lower molding replacement. ...
Paint Repairs - 09/25/2018
... differently than other warranty transactions. Even if your dealership does not have a body shop, you still need to understand how to properly code a paint transaction. You will also need to find a suitable sublet repair facility that will do your paint...
Prepare and Submit a Transaction - 02/17/2017
Whether you are new to warranty administration or have been in the position for many years, the application of labor operations can, at times, be challenging. The Prepare and Submit a Transaction section of the Global Warranty User Manual provides a helpful...
IVH - Vehicle Build - 02/17/2017
The Vehicle Build screen in IVH displays vehicle build information and option codes. At the bottom of the Vehicle Build screen is the Added Option Code section. Added option codes are displayed in this section once the service agent submits the appropriate...
Paint Warranty Transactions - 06/19/2017
... a little differently than other warranty transactions. Dealerships that do not have a body shop need to find a suitable sublet repair facility. As a reminder, sublet repairs must not be shown on the warranty transaction as a service agent performed repair....
Limited Lifetime Parts Warranty - 03/11/2013
... miles Dealer Parts and Accessory Warranty are submitted as Transaction Type ZPTI (parts and labour).LLPW parts that fail beyond the standard 12 month/unlimited miles Dealer Parts and Accessory Warranty are submitted as Transaction Type ZPTC (parts only).Towing...
Service Management Authorization for OLH - 07/30/2013
... an explanation with date, time and signature is required for the technician to proceed with other labour hours. Service management is responsible for the reasonableness of the OLH request." ...
Grille RPO VAT - 12/09/2013
The PDI accessory add time for RPO VAT, grille installation, is incorrectly listed as 0.6 hours. The appropriate labour time for this accessory installation on the 2014 Chevrolet Impala is 1.4 hours.
... good to be true. There are a few indicators within Global Warranty Management, that when used appropriately, enable seamless transaction payment; when missed, cause a transaction rejection. These rejections can be perplexing, because in most cases the...
LPO Calibrated Accessories - 07/25/2023
Bulletin 22-NA-053 has been updated to include the 2024 model year and add labor operation 0590242, High Output Calibration. The bulletin contains the labor operations for all Limited Production Option (LPO) calibrated accessories. The labor operations...
Accessories: LPO, ACO, and IBP - 11/25/2020
... is at the dealership. There are three types of accessory situations. Limited Production Option (LPO). LPOs are accessories that are ordered at the time the vehicle order is completed. A LPO is identified in the vehicle build section of IVH as...
Certified Pre-Owned Warranty - 01/27/2021
... and workmanship, it is not a B2B warranty and many things are not covered. The list of labor operations that require pre-approval (operations that are blocked from automatic payment through GWM) is available in the Warranty Administration Resource...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation. If...
Plant Closures - 12/19/2018
... Hamtramck Assembly-Michigan, Lordstown Assembly-Ohio, Oshawa Assembly-Ontario, Warren Transmission Operations-Michigan, and Baltimore Operations-Maryland. GM has also said that it will close two unidentified plants elsewhere in the world by the end ...
Full Size Truck PDI - 04/28/2015
The Cargo - Perimeter Bed Lighting option is available for 2014-2016 full size trucks. The option is installed as part of the PDI process. The bed light and harness is a loose shipped item and is contained in the part bag. The labor time to install the...
Reject of the Month - 01/21/2015
... The technician noted that the moldings were warped and binding, making the window up and down operation difficult.When the warranty administrator received the transaction, there were four weatherstrips and a sealing strip claimed on the job. Since the...
Maintenance Programs - 09/02/2015
... vehicles with branded titles and/or warranty blocks require h-routing for GM Authorization.Labor Operations: All of the maintenance program labor operations and dollar amounts are available in the LTG. Select Service from the Departments dropdown...
Goodwill - 09/03/2015
... Dealers Aftersales Empowerment link, found in Service Workbench. In addition, specialized labor operations are available for the service agent to handle on their own. The current Goodwill Tools available in the Aftersales Empowerment portal are:Various...
Dealership Empowerment - 01/11/2016
... so on the job card. Below are just three examples of goodwill tools. These specialized labor operations are used for claim reimbursement when one of the services is given to the customer. 0600343 - This labor operation is used for complimentary...
August 2014 Recall Update - 08/05/2014
... Recall 14079F: Front Axle Right Half Shaft Fracture: The bulletin has been revised to include a labour code in the Warranty Transaction Information section for courtesy transportation. A copy of the customer letter has also been included. The recall...
Midtronics GR8 Battery Tester: - 06/06/2014
... on new vehicles in dealer inventory. The complete 15 character code must be entered into the Labour Code Dependency Field in Global Warranty Management. When testing the battery, select "out of vehicle" when setting up the test, disconnect the battery...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... in the rental, the dealer must submit for authorization via the Empowerment Portal.Utilize labour code 9100387 in these circumstances with a comment noting the customer's concern in the additional comments field and "00" as the estimated days of rental...
Warranty Receivable Schedule - 04/03/2014
... have overpaid, must be reviewed. It may be necessary to adjust a paid transaction for parts or labour differences or to debit an overpayment. Make it a habit to review all variances. ...
Authorization Codes - 01/10/2014
... commonly used are: authorization code "A" for policy repairs, authorization code "E" for other labour hours, authorization code "P" for excessive parts and authorization code "R" for repeat or related repairs. Policies and Procedures Article 1.6.2.15,...
Recall 14079 - 09/09/2014
Labour code 9100724 has been added to the Product Safety Recall for Courtesy Transportation. The recall applies to certain 2013-2014 Chevrolet Cruze vehicles equipped with a 1.4L engine.
Accessory Tow Hooks - 09/09/2014
... Dealers are instructed to order the required fascia close out, charge the part required and the labour time to 1420490: front bumper fascia lower molding replacement. ...
Paint Repairs - 09/25/2018
... differently than other warranty transactions. Even if your dealership does not have a body shop, you still need to understand how to properly code a paint transaction. You will also need to find a suitable sublet repair facility that will do your paint...
Prepare and Submit a Transaction - 02/17/2017
Whether you are new to warranty administration or have been in the position for many years, the application of labor operations can, at times, be challenging. The Prepare and Submit a Transaction section of the Global Warranty User Manual provides a helpful...
IVH - Vehicle Build - 02/17/2017
The Vehicle Build screen in IVH displays vehicle build information and option codes. At the bottom of the Vehicle Build screen is the Added Option Code section. Added option codes are displayed in this section once the service agent submits the appropriate...
Paint Warranty Transactions - 06/19/2017
... a little differently than other warranty transactions. Dealerships that do not have a body shop need to find a suitable sublet repair facility. As a reminder, sublet repairs must not be shown on the warranty transaction as a service agent performed repair....
Limited Lifetime Parts Warranty - 03/11/2013
... miles Dealer Parts and Accessory Warranty are submitted as Transaction Type ZPTI (parts and labour).LLPW parts that fail beyond the standard 12 month/unlimited miles Dealer Parts and Accessory Warranty are submitted as Transaction Type ZPTC (parts only).Towing...
Service Management Authorization for OLH - 07/30/2013
... an explanation with date, time and signature is required for the technician to proceed with other labour hours. Service management is responsible for the reasonableness of the OLH request." ...
Grille RPO VAT - 12/09/2013
The PDI accessory add time for RPO VAT, grille installation, is incorrectly listed as 0.6 hours. The appropriate labour time for this accessory installation on the 2014 Chevrolet Impala is 1.4 hours.
2014 Spark EV - 10/01/2013
The In-Field Quality Assessment Program for the 2014 Chevrolet Spark EV ended on September 30, 2013. The labour code, 0600678, is no longer available. All In-Field Quality Assessments must have been performed, completed and processed prior to the closing...
A Review of the Courtesy Transportation Program - 10/01/2013
... program. That's probably because most warranty customers prefer a rental vehicle over the other options in the program. The program actually offers four options: rentals, shuttles, fuel reimbursement, and public transportation reimbursement. Only shuttles,...
Warranty Claim Code - 10/01/2013
... the vehicle was programmed using the TIS-2-Web application. If the WCC is not included in the labour dependency field of the warranty transaction, the claim will be eligible for reject/review and/or subsequent debit. Technician comments should include...
Flush Codes - 06/06/2012
When entering a flush code in the labour dependency field of a warranty transaction, only list the seven digit alphanumeric code from the machine. The flow, temperature, and cycle should not be entered in this location. Rather, this data is to be included...
Recall/Campaign Review - 02/23/2011
... evolve; adding small but significant changes along the way. Occasionally changes are made to the labour time, parts required, or net item expenditure. These changes can have a significant impact on the job card total that is submitted for reimbursement....
Safety Recall 10018 - 09/16/2010
... is greater than 2.70 mm. Additionally, there has been an update to the parts section and a new labour code has been added. The recall affects all 2009-2010 Pontiac Vibe vehicles ...
Hybrid Vehicle Labor Time - 02/04/2010
A listing of labor operations that are intended for hybrid specific components with illustrations may be found in the updated Hybrid Vehicle Labor Time Operations bulletin 08-06-03-011A. The bulletin was revised in mid-January 2010 with the addition of...
Goodwill Tools (Part II) - 02/25/2021
... Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary goodwill maintenance service, consistent with...
Warranty Performance Analysis - 04/13/2010
... full audit of up to 24 months of claims. Small audits (reviews) are often on-going and should be opportunities for training. A full audit should be avoided at all costs. You must take steps to "auditproof" your dealership. So, whose actions lead you...
June 2012 Recall Update - 06/06/2012
... vehicles are involved in the recall campaign. The recall has been updated to include reimbursement labour codes. A copy of the Customer Reimbursement Request Form is also attached to the message. A note was also included with the revision stating that...
New Vehicle Tire Warranty - 09/04/2013
... has been updated to include the 2014 model year. The updated bulletin also provides the new Global Labour Code for each tire manufacturer. The latest release of the bulletin has provided the ideal opportunity to recap the policies associated with...
Repair Completion Date - 11/05/2012
... the service repair was completed, if it is different than the job card date. All pricing, such as labour, parts, part markup, is based on the repair completion date that is documented on the job card. The invoice date is the date that the job card...
Fuel and Public Transportation Reimbursement - 04/17/2017
GM’s Courtesy Transportation Program offers four different options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include...
Empowerment Part II - 03/21/2017
... in the March edition of the Warranty News. Other Tools: In some cases it may be more appropriate to offer one of the Goodwill tools that are available rather than paying for repairs. The tools include OnStar plan options, Maintenance Letter for...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
GM’s Courtesy Transportation Program provides a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle service. Three of these...
Goodwill Tools - 06/25/2018
... to assist the dealer with customer satisfaction and retention. The tools include OnStar plan options, Maintenance Letter for a one-time future service or maintenance visit, Component Coverage Letter for extended component coverage, Sirius XM subscription,...
Reject of the Month - 11/25/2014
... for payment. The added repair line rejected with error code 232 (Repeat repair. The same labour code 9100413 was found on job card xxxxx) and error code 173 (Field action has already been performed on VIN xxxx). The warranty administrator h-routed...
Seat Cover Replacement Restrictions - 02/27/2014
... covers and pads on 2013 and 2014 model vehicles requires GM authorization. The following are the labour codes that are affected:7023350 - Front Seat Cushion Cover and Pad Replacement7023390 - Front Seat Cushion Cover Replacement7023550 - Front Seat Back...
Goodwill Tools - 07/27/2021
... be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... General Motors empowers dealers with the ability to use policy and goodwill tools as deemed appropriate, to satisfy and retain customers that are loyal to their vehicle brand and your dealership. GM offers a multitude of goodwill tools that can be offered...
Goodwill Tools - 05/29/2019
... be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Pre-Delivery Inspection Processes - 07/30/2019
... the word to others, who then may want to be your future customers. A job card must be opened for the Pre-Delivery Inspection. PDI inspections must be done at the dealership; they cannot be a sublet repair. PDI forms must be completed and...
Goodwill Tools - 09/26/2022
... be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Emissions - 02/27/2014
... covered by this warranty are indicated in the LTG by Coverage Code "E2", which is noted below the labour code, as shown below. In this example Coverage Code "E" is also noted with the operation, which indicates that this component is also covered by...
September 2014 Recall Update - 09/09/2014
... Recall 14117A: Electric Power Steering Assist: The bulletin has been revised to include a labour code for vehicles that have had the steering column (torque sensor assembly) and the power steering motor controller unit replaced. The recall affects certain...
The In-Field Quality Assessment Program for the 2014 Chevrolet Spark EV ended on September 30, 2013. The labour code, 0600678, is no longer available. All In-Field Quality Assessments must have been performed, completed and processed prior to the closing...
A Review of the Courtesy Transportation Program - 10/01/2013
... program. That's probably because most warranty customers prefer a rental vehicle over the other options in the program. The program actually offers four options: rentals, shuttles, fuel reimbursement, and public transportation reimbursement. Only shuttles,...
Warranty Claim Code - 10/01/2013
... the vehicle was programmed using the TIS-2-Web application. If the WCC is not included in the labour dependency field of the warranty transaction, the claim will be eligible for reject/review and/or subsequent debit. Technician comments should include...
Flush Codes - 06/06/2012
When entering a flush code in the labour dependency field of a warranty transaction, only list the seven digit alphanumeric code from the machine. The flow, temperature, and cycle should not be entered in this location. Rather, this data is to be included...
Recall/Campaign Review - 02/23/2011
... evolve; adding small but significant changes along the way. Occasionally changes are made to the labour time, parts required, or net item expenditure. These changes can have a significant impact on the job card total that is submitted for reimbursement....
Safety Recall 10018 - 09/16/2010
... is greater than 2.70 mm. Additionally, there has been an update to the parts section and a new labour code has been added. The recall affects all 2009-2010 Pontiac Vibe vehicles ...
Hybrid Vehicle Labor Time - 02/04/2010
A listing of labor operations that are intended for hybrid specific components with illustrations may be found in the updated Hybrid Vehicle Labor Time Operations bulletin 08-06-03-011A. The bulletin was revised in mid-January 2010 with the addition of...
Goodwill Tools (Part II) - 02/25/2021
... Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary goodwill maintenance service, consistent with...
Warranty Performance Analysis - 04/13/2010
... full audit of up to 24 months of claims. Small audits (reviews) are often on-going and should be opportunities for training. A full audit should be avoided at all costs. You must take steps to "auditproof" your dealership. So, whose actions lead you...
June 2012 Recall Update - 06/06/2012
... vehicles are involved in the recall campaign. The recall has been updated to include reimbursement labour codes. A copy of the Customer Reimbursement Request Form is also attached to the message. A note was also included with the revision stating that...
New Vehicle Tire Warranty - 09/04/2013
... has been updated to include the 2014 model year. The updated bulletin also provides the new Global Labour Code for each tire manufacturer. The latest release of the bulletin has provided the ideal opportunity to recap the policies associated with...
Repair Completion Date - 11/05/2012
... the service repair was completed, if it is different than the job card date. All pricing, such as labour, parts, part markup, is based on the repair completion date that is documented on the job card. The invoice date is the date that the job card...
Fuel and Public Transportation Reimbursement - 04/17/2017
GM’s Courtesy Transportation Program offers four different options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include...
Empowerment Part II - 03/21/2017
... in the March edition of the Warranty News. Other Tools: In some cases it may be more appropriate to offer one of the Goodwill tools that are available rather than paying for repairs. The tools include OnStar plan options, Maintenance Letter for...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
GM’s Courtesy Transportation Program provides a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle service. Three of these...
Goodwill Tools - 06/25/2018
... to assist the dealer with customer satisfaction and retention. The tools include OnStar plan options, Maintenance Letter for a one-time future service or maintenance visit, Component Coverage Letter for extended component coverage, Sirius XM subscription,...
Reject of the Month - 11/25/2014
... for payment. The added repair line rejected with error code 232 (Repeat repair. The same labour code 9100413 was found on job card xxxxx) and error code 173 (Field action has already been performed on VIN xxxx). The warranty administrator h-routed...
Seat Cover Replacement Restrictions - 02/27/2014
... covers and pads on 2013 and 2014 model vehicles requires GM authorization. The following are the labour codes that are affected:7023350 - Front Seat Cushion Cover and Pad Replacement7023390 - Front Seat Cushion Cover Replacement7023550 - Front Seat Back...
Goodwill Tools - 07/27/2021
... be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... General Motors empowers dealers with the ability to use policy and goodwill tools as deemed appropriate, to satisfy and retain customers that are loyal to their vehicle brand and your dealership. GM offers a multitude of goodwill tools that can be offered...
Goodwill Tools - 05/29/2019
... be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Pre-Delivery Inspection Processes - 07/30/2019
... the word to others, who then may want to be your future customers. A job card must be opened for the Pre-Delivery Inspection. PDI inspections must be done at the dealership; they cannot be a sublet repair. PDI forms must be completed and...
Goodwill Tools - 09/26/2022
... be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Emissions - 02/27/2014
... covered by this warranty are indicated in the LTG by Coverage Code "E2", which is noted below the labour code, as shown below. In this example Coverage Code "E" is also noted with the operation, which indicates that this component is also covered by...
September 2014 Recall Update - 09/09/2014
... Recall 14117A: Electric Power Steering Assist: The bulletin has been revised to include a labour code for vehicles that have had the steering column (torque sensor assembly) and the power steering motor controller unit replaced. The recall affects certain...
Warranty Policy Deviations - 10/01/2013
... all added operations are appropriately approved by management.Improper documentation for Other Labour Hours/straight time not pre-approved by service management. Incorrect or missing documentation or approval for OLH may result in the chargeback of the...
Warranty Completion Date - 06/20/2022
... ever for a customer to qualify for a repurchase/buyback in situations where the job card is held open when parts are ordered. This scenario can lead to a variety of problems, e.g. lost job cards, multiple open job cards for the same concern, and job...
Base Time Clock Time Changes - 06/20/2022
... time is still required for Other Labor Hours, Variable Diagnosis Time, and Straight Time labor operations. Straight Time labor operations do not show a published time. The time allowed is the time clocked by the technician, within reason, and must...
Major Transmission Repairs - 05/25/2022
Many transmission repair labor operations include add time and diagnosis time. There are some 2022 labor operations, however, that are submitted using straight time only. Last year, GM reconfigured many transmission labor operations to include add...
Data Analysis - 01/27/2022
... an excess expense for each category. The categories include Excess to Geographic Group, Labor Operation Frequency and Cost, Repeat Repair, and Pyramiding Repairs Expense by Repair Group (Excess to Geographic Group): GWM calculates an expected cost per...
LTG Keyword Search Tip - 04/26/2022
... leak” returns no search results, whereas the entry of “leak” returns the operations for A/C System Analysis and Fluid Leak Analysis, as well as the Waterleaks section. Entering “headliner” in the keyword search provides...
Customer Concern Not Duplicated Bulletin Update - 10/25/2023
... has been revised to include a list of Possible Affected Systems within the “Examples of Proper Usage” column. For example, labor operation 0540059: Exterior Lighting-CCND indicates that the turn signal, headlamp, tail lights, blinkers are...
CPO Warranty Coverage - 03/26/2019
... This is not a bumper-to-bumper warranty and many things are not covered. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available in the Warranty Administration Resource Center (in the...
Recall Tip - 02/27/2020
... involve reprogramming the Electronic Brake Control Module (EBCM). When both of the recalls are open for a VIN, you do not need to program the module two times to close both open recalls. Only complete the programming one time. Document the SPS Warranty...
Vehicle Payment Reimbursement - 06/29/2021
... Goodwill tools in bulletin 11-00-89-005. This bulletin was updated in March to add that this labor operation is not available for vehicles less than 3 months or 3,000 miles without pre-approval through the Dealer Aftersales Empowerment app in GlobalConnect. The...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
... Service Agent is not allowed to submit part product line X. For Limited Production Option (LPO) accessories (vehicles with RPO 63B/VOZ) (ordered with the vehicle and originally installed during PDI), warranty claims should be submitted with labor...
End of the Year - 11/05/2012
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Transmission Replacements - 10/08/2012
... to perform a transmission repair or replacement.The flush code must be entered in the labour dependency field of the transaction.The serial numbers of both the failed component and the replacement component must be documented.Apply the appropriate dealer...
Attaching Supporting Documentation to the Transaction - 02/26/2013
... repair(s) performed. Once all of the transaction detail has been entered including parts, labour, net item amounts, and any necessary authorization and comments, select the "Add Attachment" button. The "Add Attachment" screen will then be displayed....
SUBs - 06/06/2012
How many vehicles on the lot have an open SUB (Service Update), or Field Action Bulletin? Log onto GlobalConnect and click the Service tab to review the Vehicles in Inventory with Open Service Update Bulletins or Field Actions. Make it a priority to complete...
Submitting The Right Information The First Time - 08/10/2010
... the 3 C's will typically not buy a routed claim. Provide an explanation for excessive other labour time (why is OLH needed?) or a parts incompatibility issue (why are the additional parts on the transaction?), for example. Transactions sent to the WSC...
Insufficient Documentation - 02/23/2011
... details required for each and every warranty repair. Rejects for lack of details concerning other labour time are becoming more common. OLH is one area were details make all the difference. These types of rejects are completely preventable by detailing...
From the Desk of a Service Manager - 03/11/2010
Many dealers spend a considerable amount of time researching different Dealer Management System options for their stores; hoping to save money. Those same dealers may have to stay with their current DMS due to a lengthy contract that is not to term, but...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Recalled Parts - 09/09/2014
... into GlobalConnect, select the Library tab. Click on the Parts Category and select the Recall option from the list of available content options. After selecting the Recall option, the daily list of Paid Field Actions will populate on the screen. A...
Recall 14116 Required Information - 10/31/2014
... The last 9 digits of the new steering shaft torque sensor serial number must be entered in the labour dependency field of the transaction. The serial number is located on the bottom of the yellow caution label on the new sensor. Each component has a...
Transportation Claim Inspections Process - 05/09/2014
... the service agent's self-authorization limit, GM should be contacted. Most service agents other labour hour empowerment is 2.0 hours. Our advice to you is this: Any damage you are not comfortable with, contact the DBC for instructions before beginni...
Hem Flange Repair - 03/01/2016
... hem flange corrosion has become an issue on lower door panels. The new tool allows for easier opening and closing of the hem flange. The kit includes a left and right hand flange opening tool that is to be used with an air hammer, and a hem flange closing...
Reject of the Month - 03/01/2016
... that pressure held. The battery cooling system reservoir was filled, the cooling system bled and topped off, and the codes cleared. The technician had quite a bit of diagnostic and OLH involved with this repair, approximately 1.7 hours total punched. Since...
Error 919 - 09/03/2015
... a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2- year Chevrolet Maintenance Program. The program allowed four service visits with a reimbursement...
... all added operations are appropriately approved by management.Improper documentation for Other Labour Hours/straight time not pre-approved by service management. Incorrect or missing documentation or approval for OLH may result in the chargeback of the...
Warranty Completion Date - 06/20/2022
... ever for a customer to qualify for a repurchase/buyback in situations where the job card is held open when parts are ordered. This scenario can lead to a variety of problems, e.g. lost job cards, multiple open job cards for the same concern, and job...
Base Time Clock Time Changes - 06/20/2022
... time is still required for Other Labor Hours, Variable Diagnosis Time, and Straight Time labor operations. Straight Time labor operations do not show a published time. The time allowed is the time clocked by the technician, within reason, and must...
Major Transmission Repairs - 05/25/2022
Many transmission repair labor operations include add time and diagnosis time. There are some 2022 labor operations, however, that are submitted using straight time only. Last year, GM reconfigured many transmission labor operations to include add...
Data Analysis - 01/27/2022
... an excess expense for each category. The categories include Excess to Geographic Group, Labor Operation Frequency and Cost, Repeat Repair, and Pyramiding Repairs Expense by Repair Group (Excess to Geographic Group): GWM calculates an expected cost per...
LTG Keyword Search Tip - 04/26/2022
... leak” returns no search results, whereas the entry of “leak” returns the operations for A/C System Analysis and Fluid Leak Analysis, as well as the Waterleaks section. Entering “headliner” in the keyword search provides...
Customer Concern Not Duplicated Bulletin Update - 10/25/2023
... has been revised to include a list of Possible Affected Systems within the “Examples of Proper Usage” column. For example, labor operation 0540059: Exterior Lighting-CCND indicates that the turn signal, headlamp, tail lights, blinkers are...
CPO Warranty Coverage - 03/26/2019
... This is not a bumper-to-bumper warranty and many things are not covered. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available in the Warranty Administration Resource Center (in the...
Recall Tip - 02/27/2020
... involve reprogramming the Electronic Brake Control Module (EBCM). When both of the recalls are open for a VIN, you do not need to program the module two times to close both open recalls. Only complete the programming one time. Document the SPS Warranty...
Vehicle Payment Reimbursement - 06/29/2021
... Goodwill tools in bulletin 11-00-89-005. This bulletin was updated in March to add that this labor operation is not available for vehicles less than 3 months or 3,000 miles without pre-approval through the Dealer Aftersales Empowerment app in GlobalConnect. The...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
... Service Agent is not allowed to submit part product line X. For Limited Production Option (LPO) accessories (vehicles with RPO 63B/VOZ) (ordered with the vehicle and originally installed during PDI), warranty claims should be submitted with labor...
End of the Year - 11/05/2012
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Transmission Replacements - 10/08/2012
... to perform a transmission repair or replacement.The flush code must be entered in the labour dependency field of the transaction.The serial numbers of both the failed component and the replacement component must be documented.Apply the appropriate dealer...
Attaching Supporting Documentation to the Transaction - 02/26/2013
... repair(s) performed. Once all of the transaction detail has been entered including parts, labour, net item amounts, and any necessary authorization and comments, select the "Add Attachment" button. The "Add Attachment" screen will then be displayed....
SUBs - 06/06/2012
How many vehicles on the lot have an open SUB (Service Update), or Field Action Bulletin? Log onto GlobalConnect and click the Service tab to review the Vehicles in Inventory with Open Service Update Bulletins or Field Actions. Make it a priority to complete...
Submitting The Right Information The First Time - 08/10/2010
... the 3 C's will typically not buy a routed claim. Provide an explanation for excessive other labour time (why is OLH needed?) or a parts incompatibility issue (why are the additional parts on the transaction?), for example. Transactions sent to the WSC...
Insufficient Documentation - 02/23/2011
... details required for each and every warranty repair. Rejects for lack of details concerning other labour time are becoming more common. OLH is one area were details make all the difference. These types of rejects are completely preventable by detailing...
From the Desk of a Service Manager - 03/11/2010
Many dealers spend a considerable amount of time researching different Dealer Management System options for their stores; hoping to save money. Those same dealers may have to stay with their current DMS due to a lengthy contract that is not to term, but...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Recalled Parts - 09/09/2014
... into GlobalConnect, select the Library tab. Click on the Parts Category and select the Recall option from the list of available content options. After selecting the Recall option, the daily list of Paid Field Actions will populate on the screen. A...
Recall 14116 Required Information - 10/31/2014
... The last 9 digits of the new steering shaft torque sensor serial number must be entered in the labour dependency field of the transaction. The serial number is located on the bottom of the yellow caution label on the new sensor. Each component has a...
Transportation Claim Inspections Process - 05/09/2014
... the service agent's self-authorization limit, GM should be contacted. Most service agents other labour hour empowerment is 2.0 hours. Our advice to you is this: Any damage you are not comfortable with, contact the DBC for instructions before beginni...
Hem Flange Repair - 03/01/2016
... hem flange corrosion has become an issue on lower door panels. The new tool allows for easier opening and closing of the hem flange. The kit includes a left and right hand flange opening tool that is to be used with an air hammer, and a hem flange closing...
Reject of the Month - 03/01/2016
... that pressure held. The battery cooling system reservoir was filled, the cooling system bled and topped off, and the codes cleared. The technician had quite a bit of diagnostic and OLH involved with this repair, approximately 1.7 hours total punched. Since...
Error 919 - 09/03/2015
... a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2- year Chevrolet Maintenance Program. The program allowed four service visits with a reimbursement...
Diagnostic Add Time - 06/02/2015
Select repairs in the Labour Time Guide allow for additional time that can be paid to the technician for diagnosis. This time does not have to show a separate time recording from the repair time and the total time claimed can exceed what the technician...
2015 Corvette PDI - 04/28/2015
The PDI base labor time for the 2015 Corvette Z06/Z07 is 2.3 hours, submitted with labor operation 0590072. The base time includes the labor to install the carbon flash painted (RPO CFZ), or exposed carbon fiber (RPO CFV), ground effects. Neither RPO...
Recall 14294 - 03/26/2015
... the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator, claim the applicable part, claim up to the allowed amount for labor operation 6410070 as published...
Spring Clean-Up - 03/26/2015
... will be noted for each job cardl You will receive a detailed warranty invoice that lists labour, parts and dollar amountsl Your dealer account will be credited just as if you handled the claim yourselfLet us help you catch up...
Bulletin 18-NA-146 - 05/22/2018
... the importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily identifiable. In the technician’s cause...
Bluetooth Warranty - 09/27/2017
Confirm that you are selecting and using the correct labor operation when submitting a transaction for a Bluetooth warranty. GM Engineering has found that over 20% of Bluetooth related claims are submitted using the incorrect labor operation due to the...
Service Programming System - 03/21/2017
... is a system that enables the service technician to update control module software. Specific labor operations are used to submit warranty claims for control module reprogramming. The operation allows for the reprogramming of a control module with new...
System Upgrades - 05/24/2016
... header section of the IVH Summary page has been updated to now only include field actions in the "Open" status that a user can take action against. The Status column within the Required Field Actions Status column has been updated to include the...
Paint - 05/23/2016
... considered necessary to ensure a quality repair of the particular area involved. Individual labor operations from this section may include Add Conditions for optional equipment when necessary. The Material Allowance that is indicated with the labor operation...
Recall Completion - 07/28/2016
Every vehicle that enters your dealership's service department for a service repair must be checked for open field actions. This is easily accomplished by performing an IVH in Consultant Dashboard. A recall is one of several field action types that General...
Suspected Tampering - 10/26/2016
Bulletin 09-00-89-016E has been updated to include the 2017 model year, as well as, to include detail when using labor operation 0600014. The labor operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle...
Reject of the Month - May 2020 - 04/29/2020
... Technician comments must support the repair performed. This information must be entered in the appropriate cause and correction fields of the warranty transaction to be displayed on all invoice copies. These comments must indicate what the technician...
Anatomy of a Reject - 08/25/2020
... transaction that has a reject associated with it (e.g. base labor, net item, part expense, labor operation, OLH). Identify those errors that are dealer correctable (e.g. the error code is accompanied with error code 243: reject cannot be authorized and...
Straight Time - 08/30/2021
Straight time labor operations, shown as “ST” in the Labor Time Guide, are labor operations where there is no published time. The time paid to the technician is supported by their clock time, but the actual time must be reasonable and any...
Certified Pre-Owned - 06/20/2022
CPO Operations Guides are found within the Warranty Resource Center application in GlobalConnect. There are three unique Cadillac guides, one for vehicles delivered prior to March 2017, another for vehicles delivered from March 2017 through September...
Updates and Reminders - 09/26/2022
... to include a revision to the first two bullets under the Vehicle Payment Expense Goodwill Tool option, labor operation 0600005. This option is used in unique circumstances to reimburse the customer for a vehicle payment for their GM vehicle experiencing...
CPO Chevrolet Buick GMC Program - 08/22/2022
... prior to beginning the repair. Prior to vehicle certification and sale, dealers must ensure all open Required Field Actions showing in Investigate Vehicle History (IVH) have been completed and transactions have been processed. As mentioned, this warranty...
Complaint and Cause Codes - 09/27/2016
... the area of the vehicle concern. If you choose a complaint code that doesn't fit the labor operation category, the transaction will reject: Error 157: Labor code 4030170 is not valid for Customer Complaint Code 0724. Error 243: Reject 157 cannot...
Consequential Damage - 06/27/2016
... damage from the failed part, all parts and labor are submitted on one line using the labor operation that addresses what the cause of failure is. The transaction would have multiple parts, base labor time, and OLH, if necessary. In this situation, OLH...
Certified Pre-Owned - 06/19/2017
CPO Operations Guides are found within the Dealership Policies, Procedures, and Guides application in GlobalConnect. There are two unique Cadillac guides, one for vehicles delivered between 5/3/2016 and 2/28/2017, and another for vehicles delivered on/after...
CPO Warranty Coverage - 03/21/2017
... This is not a bumper-to-bumper warranty and many things are not covered. The Certified Pre-Owned Operations Guide lists the labor operations that are not covered in the Appendix B section, pages 56 through 76. This guide may be found in GlobalConnect...
2017: Year in Review - 11/21/2017
... of the changes. Below is a recap of these changes: Add On Repairs - Add on repairs were a hot topic in 2017. Specifically, the documentation required to support an add on repair has been closely scrutinized. The requirement for service management to...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
Special Instructions: Recall 15240 - 02/02/2016
... where the gas struts are no longer capable of supporting the weight of the lift gate. If the open lift gate unexpectedly falls, injury could occur. After the new programming is installed, the technician must verify the function of the lift gate....
August 2012 Recall Update - 08/09/2012
... new spark plug boots and spark plugs.Special Coverage 11340B - Timing Chain Wear-Revised: The labour time contained within the special coverage has been revised. GM determined that a front end alignment is not required due to the frame only being lowered...
Select repairs in the Labour Time Guide allow for additional time that can be paid to the technician for diagnosis. This time does not have to show a separate time recording from the repair time and the total time claimed can exceed what the technician...
2015 Corvette PDI - 04/28/2015
The PDI base labor time for the 2015 Corvette Z06/Z07 is 2.3 hours, submitted with labor operation 0590072. The base time includes the labor to install the carbon flash painted (RPO CFZ), or exposed carbon fiber (RPO CFV), ground effects. Neither RPO...
Recall 14294 - 03/26/2015
... the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator, claim the applicable part, claim up to the allowed amount for labor operation 6410070 as published...
Spring Clean-Up - 03/26/2015
... will be noted for each job cardl You will receive a detailed warranty invoice that lists labour, parts and dollar amountsl Your dealer account will be credited just as if you handled the claim yourselfLet us help you catch up...
Bulletin 18-NA-146 - 05/22/2018
... the importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily identifiable. In the technician’s cause...
Bluetooth Warranty - 09/27/2017
Confirm that you are selecting and using the correct labor operation when submitting a transaction for a Bluetooth warranty. GM Engineering has found that over 20% of Bluetooth related claims are submitted using the incorrect labor operation due to the...
Service Programming System - 03/21/2017
... is a system that enables the service technician to update control module software. Specific labor operations are used to submit warranty claims for control module reprogramming. The operation allows for the reprogramming of a control module with new...
System Upgrades - 05/24/2016
... header section of the IVH Summary page has been updated to now only include field actions in the "Open" status that a user can take action against. The Status column within the Required Field Actions Status column has been updated to include the...
Paint - 05/23/2016
... considered necessary to ensure a quality repair of the particular area involved. Individual labor operations from this section may include Add Conditions for optional equipment when necessary. The Material Allowance that is indicated with the labor operation...
Recall Completion - 07/28/2016
Every vehicle that enters your dealership's service department for a service repair must be checked for open field actions. This is easily accomplished by performing an IVH in Consultant Dashboard. A recall is one of several field action types that General...
Suspected Tampering - 10/26/2016
Bulletin 09-00-89-016E has been updated to include the 2017 model year, as well as, to include detail when using labor operation 0600014. The labor operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle...
Reject of the Month - May 2020 - 04/29/2020
... Technician comments must support the repair performed. This information must be entered in the appropriate cause and correction fields of the warranty transaction to be displayed on all invoice copies. These comments must indicate what the technician...
Anatomy of a Reject - 08/25/2020
... transaction that has a reject associated with it (e.g. base labor, net item, part expense, labor operation, OLH). Identify those errors that are dealer correctable (e.g. the error code is accompanied with error code 243: reject cannot be authorized and...
Straight Time - 08/30/2021
Straight time labor operations, shown as “ST” in the Labor Time Guide, are labor operations where there is no published time. The time paid to the technician is supported by their clock time, but the actual time must be reasonable and any...
Certified Pre-Owned - 06/20/2022
CPO Operations Guides are found within the Warranty Resource Center application in GlobalConnect. There are three unique Cadillac guides, one for vehicles delivered prior to March 2017, another for vehicles delivered from March 2017 through September...
Updates and Reminders - 09/26/2022
... to include a revision to the first two bullets under the Vehicle Payment Expense Goodwill Tool option, labor operation 0600005. This option is used in unique circumstances to reimburse the customer for a vehicle payment for their GM vehicle experiencing...
CPO Chevrolet Buick GMC Program - 08/22/2022
... prior to beginning the repair. Prior to vehicle certification and sale, dealers must ensure all open Required Field Actions showing in Investigate Vehicle History (IVH) have been completed and transactions have been processed. As mentioned, this warranty...
Complaint and Cause Codes - 09/27/2016
... the area of the vehicle concern. If you choose a complaint code that doesn't fit the labor operation category, the transaction will reject: Error 157: Labor code 4030170 is not valid for Customer Complaint Code 0724. Error 243: Reject 157 cannot...
Consequential Damage - 06/27/2016
... damage from the failed part, all parts and labor are submitted on one line using the labor operation that addresses what the cause of failure is. The transaction would have multiple parts, base labor time, and OLH, if necessary. In this situation, OLH...
Certified Pre-Owned - 06/19/2017
CPO Operations Guides are found within the Dealership Policies, Procedures, and Guides application in GlobalConnect. There are two unique Cadillac guides, one for vehicles delivered between 5/3/2016 and 2/28/2017, and another for vehicles delivered on/after...
CPO Warranty Coverage - 03/21/2017
... This is not a bumper-to-bumper warranty and many things are not covered. The Certified Pre-Owned Operations Guide lists the labor operations that are not covered in the Appendix B section, pages 56 through 76. This guide may be found in GlobalConnect...
2017: Year in Review - 11/21/2017
... of the changes. Below is a recap of these changes: Add On Repairs - Add on repairs were a hot topic in 2017. Specifically, the documentation required to support an add on repair has been closely scrutinized. The requirement for service management to...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
Special Instructions: Recall 15240 - 02/02/2016
... where the gas struts are no longer capable of supporting the weight of the lift gate. If the open lift gate unexpectedly falls, injury could occur. After the new programming is installed, the technician must verify the function of the lift gate....
August 2012 Recall Update - 08/09/2012
... new spark plug boots and spark plugs.Special Coverage 11340B - Timing Chain Wear-Revised: The labour time contained within the special coverage has been revised. GM determined that a front end alignment is not required due to the frame only being lowered...
End of Year - 10/28/2022
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Test Results - 11/21/2022
... the GR8 or a 20-digit code with the DCBS. Warranty Claim Submission: Ensure that the appropriate battery replacement labor operation is selected and submitted with the transaction. Use labor operation 4041510 replacement of the primary battery....
GSA Courtesy Delivery - 07/27/2022
... closest to the agency office will receive the vehicle for courtesy delivery, unless the dealer has opted out. When a vehicle is received, the dealer is to inspect the vehicle, check for open recalls, and complete any needed DIT claims. Dealers may submit...
End of Year - 10/26/2021
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... titled Dealer Empowerment for Goodwill, Customer Enthusiasm, and Policy, seems an appropriate topic. The bulletin starts out with this statement: As a dealer partner, General Motors empowers you with the ability to utilize policy and goodwill tools as...
End of Year - 10/25/2023
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Courtesy Transportation - 02/27/2020
Same Day Repairs vs. Overnight Repairs: GM offers a variety of courtesy transportation options for your customers and reimburses dealers to offset some of those costs. Options include shuttle service, rentals, fuel reimbursement, and public transportation...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... and on to the repair punch. This time may be diagnosis that is included with the repair labor operation base time, variable diagnosis that is allowed as an add for certain labor operations, or other labor hours. When the technician is not working on...
PIP5710 Charge Air Cooler Tube - 01/27/2021
... review of warranty claims showed over 80% of this repair were submitted with the incorrect labor operation (the regular operation from the LTG). When submitting claims associated with the bulletin repair, the specific bulletin labor operation must b...
Cadillac Moments - 11/29/2018
The Cadillac Moments Goodwill Tool labor operation, 0600425, may be used to offset an inconvenience or offer additional peace of mind, regardless of whether the vehicle is inside or outside of warranty. The unique labor operation has a $500 maximum for...
Did You Know? - 07/30/2019
Thanks to Warranty Administration Program Member, pcyr1964, for the “Did You Know” topic request! With the many updates to warranty through Policies and Procedures, bulletins, and Global Communications, it can be difficult to keep up with...
The Warranty Claim Code - 12/02/2019
... for a list of the first two digits of the WCC, control module description, and corresponding labor operation. This bulletin tool provides an effective way to confirm that the WCC, labor operation, and component being programmed all correspond. As a reminder,...
End of Year - 10/23/2019
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Goodwill Tool Updates - 03/23/2024
... for resolving customer issues and maintaining customer satisfaction. There are 7 different options, and within each tool, dealers can customize the level of goodwill to offer the customer. The following are the general rules that must be followed...
SASR Process: - 07/02/2012
GM has developed the Service Agent Self Review Process as a measure to ensure that all GM service locations are providing the highest level of customer service. The Self Review process allows the dealer to review potential issues, generate action plans...
A Second Radio Replacement - 01/19/2012
... radio replacements, as well as other electronic exchange components, qualify for a 0.2 labour and $25 net administrative allowance reimbursement. ...
Business Choice Maintenance Plan - 02/26/2013
... dealer's discretion as no additional reimbursement is allowed. Reimbursement is as follows:Dexos1Labour operation: 0600593Reimbursement: $40DieselLabour operation: 0600603Reimbursement: $64Just as is the case with the Certified Pre-Owned maintenance...
April 2013 Recall Update - 04/12/2013
... the vehicle is released from stop delivery and may be delivered to the customer. Additional labour has been included for the performance of the recall at either the customer's home or workplace. ...
Components and Systems - 02/04/2010
Full Floating vs. Semi Floating Axles: Anyone who administers warranty claims will know that there are a vast amount of options, features and different types of components available within a vehicle build. Just when you think you are on a roll processing...
2012 Volt - 06/30/2011
... price for the 2012 model is about $1000 less than the 2011 model due in part to a wider range of options and configurations available for sale nationally. Customers are now able to choose from a total of seven different option packages in comparison...
Electrical and Powertrain Reset - 10/23/2015
... to document the code shown in either the cause or correction comments. There are two labor operations to use in cases where a repair procedure is performed to a module that does not require the part to be replaced or the use of TIS service programming....
Reject of the Month - 10/02/2015
... for the replacement of the Rear Side Door Front Auxiliary Weatherstrip Replacement, labor operation 1417170.The Labor Time Guide displayed base labor for the repair, as well as labor time for an extended cab. The warranty administrator submitted...
Android Upgrade Update - 04/28/2016
... built between June 1, 2015, and April 4, 2016, equipped with NGI 2.5 radios. Dealers have the option of performing the upgrade either by using the DVD to download the software to a USB drive or by using TIS2WEB to download the software to a USB drive....
GM Parts Ordering - 04/28/2016
... stock. If a part is ordered CSO and an urgent situation arises, the order can be upgraded from an open receipt backorder to a SPAC case for national referral and overnight shipping. CSO-3 (Customer Special Order Overnight), should be used when a...
The Value of a Warranty Administrator - 03/26/2015
... true warranty administrators. Their job description includes things like:Look up and apply labor operations.Check that the job card has all the required documentation before submission including 3 C's, customer signature, technician time recordings,...
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Test Results - 11/21/2022
... the GR8 or a 20-digit code with the DCBS. Warranty Claim Submission: Ensure that the appropriate battery replacement labor operation is selected and submitted with the transaction. Use labor operation 4041510 replacement of the primary battery....
GSA Courtesy Delivery - 07/27/2022
... closest to the agency office will receive the vehicle for courtesy delivery, unless the dealer has opted out. When a vehicle is received, the dealer is to inspect the vehicle, check for open recalls, and complete any needed DIT claims. Dealers may submit...
End of Year - 10/26/2021
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... titled Dealer Empowerment for Goodwill, Customer Enthusiasm, and Policy, seems an appropriate topic. The bulletin starts out with this statement: As a dealer partner, General Motors empowers you with the ability to utilize policy and goodwill tools as...
End of Year - 10/25/2023
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Courtesy Transportation - 02/27/2020
Same Day Repairs vs. Overnight Repairs: GM offers a variety of courtesy transportation options for your customers and reimburses dealers to offset some of those costs. Options include shuttle service, rentals, fuel reimbursement, and public transportation...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... and on to the repair punch. This time may be diagnosis that is included with the repair labor operation base time, variable diagnosis that is allowed as an add for certain labor operations, or other labor hours. When the technician is not working on...
PIP5710 Charge Air Cooler Tube - 01/27/2021
... review of warranty claims showed over 80% of this repair were submitted with the incorrect labor operation (the regular operation from the LTG). When submitting claims associated with the bulletin repair, the specific bulletin labor operation must b...
Cadillac Moments - 11/29/2018
The Cadillac Moments Goodwill Tool labor operation, 0600425, may be used to offset an inconvenience or offer additional peace of mind, regardless of whether the vehicle is inside or outside of warranty. The unique labor operation has a $500 maximum for...
Did You Know? - 07/30/2019
Thanks to Warranty Administration Program Member, pcyr1964, for the “Did You Know” topic request! With the many updates to warranty through Policies and Procedures, bulletins, and Global Communications, it can be difficult to keep up with...
The Warranty Claim Code - 12/02/2019
... for a list of the first two digits of the WCC, control module description, and corresponding labor operation. This bulletin tool provides an effective way to confirm that the WCC, labor operation, and component being programmed all correspond. As a reminder,...
End of Year - 10/23/2019
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Goodwill Tool Updates - 03/23/2024
... for resolving customer issues and maintaining customer satisfaction. There are 7 different options, and within each tool, dealers can customize the level of goodwill to offer the customer. The following are the general rules that must be followed...
SASR Process: - 07/02/2012
GM has developed the Service Agent Self Review Process as a measure to ensure that all GM service locations are providing the highest level of customer service. The Self Review process allows the dealer to review potential issues, generate action plans...
A Second Radio Replacement - 01/19/2012
... radio replacements, as well as other electronic exchange components, qualify for a 0.2 labour and $25 net administrative allowance reimbursement. ...
Business Choice Maintenance Plan - 02/26/2013
... dealer's discretion as no additional reimbursement is allowed. Reimbursement is as follows:Dexos1Labour operation: 0600593Reimbursement: $40DieselLabour operation: 0600603Reimbursement: $64Just as is the case with the Certified Pre-Owned maintenance...
April 2013 Recall Update - 04/12/2013
... the vehicle is released from stop delivery and may be delivered to the customer. Additional labour has been included for the performance of the recall at either the customer's home or workplace. ...
Components and Systems - 02/04/2010
Full Floating vs. Semi Floating Axles: Anyone who administers warranty claims will know that there are a vast amount of options, features and different types of components available within a vehicle build. Just when you think you are on a roll processing...
2012 Volt - 06/30/2011
... price for the 2012 model is about $1000 less than the 2011 model due in part to a wider range of options and configurations available for sale nationally. Customers are now able to choose from a total of seven different option packages in comparison...
Electrical and Powertrain Reset - 10/23/2015
... to document the code shown in either the cause or correction comments. There are two labor operations to use in cases where a repair procedure is performed to a module that does not require the part to be replaced or the use of TIS service programming....
Reject of the Month - 10/02/2015
... for the replacement of the Rear Side Door Front Auxiliary Weatherstrip Replacement, labor operation 1417170.The Labor Time Guide displayed base labor for the repair, as well as labor time for an extended cab. The warranty administrator submitted...
Android Upgrade Update - 04/28/2016
... built between June 1, 2015, and April 4, 2016, equipped with NGI 2.5 radios. Dealers have the option of performing the upgrade either by using the DVD to download the software to a USB drive or by using TIS2WEB to download the software to a USB drive....
GM Parts Ordering - 04/28/2016
... stock. If a part is ordered CSO and an urgent situation arises, the order can be upgraded from an open receipt backorder to a SPAC case for national referral and overnight shipping. CSO-3 (Customer Special Order Overnight), should be used when a...
The Value of a Warranty Administrator - 03/26/2015
... true warranty administrators. Their job description includes things like:Look up and apply labor operations.Check that the job card has all the required documentation before submission including 3 C's, customer signature, technician time recordings,...
Service Management Approval - 01/21/2015
... that are outside of Service Agent empowerment. Customer Concern Not Duplicated/Verified labor operations are to be used in conjunction with a customer originated concern with no corrective action indicated during diagnosis. Vehicles in Service Agent...
Reject of the Month - 02/23/2015
... and the technician performed the repair. The warranty administrator selected the first labor operation listed within the bulletin: 4041820-battery negative cable replacement. The claim rejected with error message 825: labor code 4041820 is not covered...
Keys for Life Program - 06/02/2015
... originally placed in service or its current mileage. Each of the recall bulletins provide the appropriate key ring and service key part number based on the vehicle make/model and year. Specific labor operation numbers have been established for dealers...
June 2015 Recall Update - 06/02/2015
... Approximately 1,215 vehicles are involved in recall 14574 that addresses a condition in which drops of engine oil may be deposited on the exhaust manifold during hard braking. To correct the condition dealers are to remove the spark plug retainer and...
Pyramid Repair Reminder - 06/30/2015
... at a service category:Within the Engine Controls and Fuel service category are a series of labor operations:If two or more labor operations are claimed in a single service category, the job card contains a pyramid repair. If a crankshaft position sensor...
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... PDI Fluid Add credit effective September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM states that with the focus on safety, anything less than 100%...
Panel and Rust-Through Perforation Repairs - 09/02/2015
... If the rust has not perforated the panel where there is an actual hole, use the panel repair labor operations. Panel repair labor operation coverage is the same as the vehicle's bumper-to-bumper coverage. The labor operation description also states to...
$500 Customer Participation - 02/27/2014
... the entire repair expense must be accounted for on the transaction. That means all parts, labour, sublet, and net item expenses associated with the repair are accounted for on the claim. The agreed upon customer participation expense, in this case $500,...
Engineering Information - 02/27/2014
... should review the instructions within the bulletin and contact the engineer listed. A unique labour code is included in the bulletin to pay the technician for their efforts in contacting the engineer. Once GM engineering has determined that they...
Ignition Switch & the WPC - 08/05/2014
... GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for the ignition switch recall, select the "Ignition...
The Correct Causal Part - 01/23/2017
... Code xx may occur when it appears that the incorrect causal part was chosen based on the labor operation submitted. The reject cannot be authorized by service management or the WSC. To correct, select a different causal part, update the labor operation,...
Wheel Alignment Warranty Transactions - 11/29/2016
... to the tie down during shipping, the vehicle’s suspension requires some time to reach normal operating characteristics. For this reason, new vehicles are not to be aligned until they have accumulated at least 500 miles. If a vehicle does need to...
Debits, Battery, Transmission... - 10/26/2016
... the Battery Testing and Warranty Replacement Requirements bulletin, 03-06-03-004, and the Required Operating Procedures bulletin, 04-00-89-015, referencing Transmission Flush Codes. Battery / GR8: The Warranty Code generated by the EL-50313 Midtronics...
Coding Transportation Transactions - 09/27/2016
... have the authority to approve a transportation claim. If a panel can be repaired, the labor operation used to submit for reimbursement is the Refinish Color/Clear Coat labor operation, found in the Body Repair/Paint and Coatings section of the...
Paint Blend Time - 10/23/2019
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending. For example, if the paint defect is in the fender and the fender needed a full color/clear coat paint repair,...
Emissions Failures - 01/28/2020
The 2020 model year LTG for the Cadillac CT4/CT5 and Chevrolet Corvette contain labor operations that end with an E (Emissions). There are two prerequisites to using the “E” labor operation numbers; the MIL or SES light must have been on and...
When Not to Add a Warranty Line - 07/30/2019
... it is possible that approval for excessive parts will be required as well, depending on the labor operation and part cost. If a part fails upon installation in a customer pay repair situation, a line is added to submit for warranty reimbursement as a...
Cadillac Moments Goodwill Tool - 05/29/2019
The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum for retail...
Maxis App - 09/24/2019
... Action Management. The tools located within the app can provide a list of your customers that have open field actions. Tip: Use the tool as a BDC activity to contact customers to come in for the performance of the open campaign....
Warranty Claim Code - 12/19/2018
... for a list of the first two digits of the WCC, control module description, and corresponding labor operation. This is an effective tool to confirm that the WCC, labor operation, and component being programmed all correspond. As a reminder, programming...
Electrical Diagnosis - 01/21/2019
... 18-NA-263, but the focus is meant to be on the word “electrical.” Every labor operation that allows for electrical diagnosis time will have this as the description: Diagnosis Time (US/Canada only) - You may claim up to the allowable...
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
... of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers open account. The direct payment to the dealer will be displayed on the statement as follows: RVDC...
Reimbursement - 11/25/2020
Customers have two options when it comes to submitting reimbursement requests for product field actions. A request may be submitted with the dealer or it may be sent to GM directly. Due to a GM backlog of requests, it is recommended that the requests...
NADA 2021 - 11/25/2020
The National Automobile Dealers Association has opted to transition the annual convention to completely virtual. The show had been scheduled in New Orleans, LA in January, but due to uncertainty surrounding the pandemic convention organizers have opted...
Medium Duty Labor Rate Increase - 03/22/2021
... only applies to warranty payments on medium-duty vehicles. The rate increase applies to both non-Option C and Option C dealers. ...
... that are outside of Service Agent empowerment. Customer Concern Not Duplicated/Verified labor operations are to be used in conjunction with a customer originated concern with no corrective action indicated during diagnosis. Vehicles in Service Agent...
Reject of the Month - 02/23/2015
... and the technician performed the repair. The warranty administrator selected the first labor operation listed within the bulletin: 4041820-battery negative cable replacement. The claim rejected with error message 825: labor code 4041820 is not covered...
Keys for Life Program - 06/02/2015
... originally placed in service or its current mileage. Each of the recall bulletins provide the appropriate key ring and service key part number based on the vehicle make/model and year. Specific labor operation numbers have been established for dealers...
June 2015 Recall Update - 06/02/2015
... Approximately 1,215 vehicles are involved in recall 14574 that addresses a condition in which drops of engine oil may be deposited on the exhaust manifold during hard braking. To correct the condition dealers are to remove the spark plug retainer and...
Pyramid Repair Reminder - 06/30/2015
... at a service category:Within the Engine Controls and Fuel service category are a series of labor operations:If two or more labor operations are claimed in a single service category, the job card contains a pyramid repair. If a crankshaft position sensor...
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... PDI Fluid Add credit effective September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM states that with the focus on safety, anything less than 100%...
Panel and Rust-Through Perforation Repairs - 09/02/2015
... If the rust has not perforated the panel where there is an actual hole, use the panel repair labor operations. Panel repair labor operation coverage is the same as the vehicle's bumper-to-bumper coverage. The labor operation description also states to...
$500 Customer Participation - 02/27/2014
... the entire repair expense must be accounted for on the transaction. That means all parts, labour, sublet, and net item expenses associated with the repair are accounted for on the claim. The agreed upon customer participation expense, in this case $500,...
Engineering Information - 02/27/2014
... should review the instructions within the bulletin and contact the engineer listed. A unique labour code is included in the bulletin to pay the technician for their efforts in contacting the engineer. Once GM engineering has determined that they...
Ignition Switch & the WPC - 08/05/2014
... GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for the ignition switch recall, select the "Ignition...
The Correct Causal Part - 01/23/2017
... Code xx may occur when it appears that the incorrect causal part was chosen based on the labor operation submitted. The reject cannot be authorized by service management or the WSC. To correct, select a different causal part, update the labor operation,...
Wheel Alignment Warranty Transactions - 11/29/2016
... to the tie down during shipping, the vehicle’s suspension requires some time to reach normal operating characteristics. For this reason, new vehicles are not to be aligned until they have accumulated at least 500 miles. If a vehicle does need to...
Debits, Battery, Transmission... - 10/26/2016
... the Battery Testing and Warranty Replacement Requirements bulletin, 03-06-03-004, and the Required Operating Procedures bulletin, 04-00-89-015, referencing Transmission Flush Codes. Battery / GR8: The Warranty Code generated by the EL-50313 Midtronics...
Coding Transportation Transactions - 09/27/2016
... have the authority to approve a transportation claim. If a panel can be repaired, the labor operation used to submit for reimbursement is the Refinish Color/Clear Coat labor operation, found in the Body Repair/Paint and Coatings section of the...
Paint Blend Time - 10/23/2019
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending. For example, if the paint defect is in the fender and the fender needed a full color/clear coat paint repair,...
Emissions Failures - 01/28/2020
The 2020 model year LTG for the Cadillac CT4/CT5 and Chevrolet Corvette contain labor operations that end with an E (Emissions). There are two prerequisites to using the “E” labor operation numbers; the MIL or SES light must have been on and...
When Not to Add a Warranty Line - 07/30/2019
... it is possible that approval for excessive parts will be required as well, depending on the labor operation and part cost. If a part fails upon installation in a customer pay repair situation, a line is added to submit for warranty reimbursement as a...
Cadillac Moments Goodwill Tool - 05/29/2019
The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum for retail...
Maxis App - 09/24/2019
... Action Management. The tools located within the app can provide a list of your customers that have open field actions. Tip: Use the tool as a BDC activity to contact customers to come in for the performance of the open campaign....
Warranty Claim Code - 12/19/2018
... for a list of the first two digits of the WCC, control module description, and corresponding labor operation. This is an effective tool to confirm that the WCC, labor operation, and component being programmed all correspond. As a reminder, programming...
Electrical Diagnosis - 01/21/2019
... 18-NA-263, but the focus is meant to be on the word “electrical.” Every labor operation that allows for electrical diagnosis time will have this as the description: Diagnosis Time (US/Canada only) - You may claim up to the allowable...
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
... of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers open account. The direct payment to the dealer will be displayed on the statement as follows: RVDC...
Reimbursement - 11/25/2020
Customers have two options when it comes to submitting reimbursement requests for product field actions. A request may be submitted with the dealer or it may be sent to GM directly. Due to a GM backlog of requests, it is recommended that the requests...
NADA 2021 - 11/25/2020
The National Automobile Dealers Association has opted to transition the annual convention to completely virtual. The show had been scheduled in New Orleans, LA in January, but due to uncertainty surrounding the pandemic convention organizers have opted...
Medium Duty Labor Rate Increase - 03/22/2021
... only applies to warranty payments on medium-duty vehicles. The rate increase applies to both non-Option C and Option C dealers. ...
Certified Service Private Offer - 06/29/2021
... in June and July. Owners that spend $200 or more before taxes can receive $50 off (use labor operation 0602121) and owners that spend $100 up to $199.99 before taxes can receive $25 off (use labor operation 0602131). Submit claims with transaction type...
Tire Transactions - What is Not Covered - 05/26/2021
... installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands. Different types of tires will experience different rates of wear, resulting from all...
Immediate Field Action Closure - 08/30/2021
... field action repairs and is unable to report delivery due to the field action still displaying open in IVH. Dealers that submit claims live via GWM or via their DMS (Interactive Mode) the Required Field Action will immediately transition from Open to...
Canadian Vehicles - 07/27/2021
... have been added and a section title has been revised. The section title “Canadian Vehicles Operating in the US” has been updated to “GM Vehicles Built for and Sold in Canada Now Permanently Operating the US”. Refer to Bulletin...
End of Year Schedule Clean Up - 11/25/2020
2021 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
End of Year - 10/27/2020
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Published Base Time Does Not Require Clock Time - 08/29/2023
... technicians to focus on timely repairs. This effort is designed to help attract and retain top talent in GM dealer service departments. The announcement also highlighted the situations where the technician must have a clock time: Claims utilizing...
Chevrolet EV Dealers - 06/27/2023
... The reviews will document three primary areas of compliance: required EV chargers are onsite and operational, required EV service equipment is onsite and operational, and required EV tooling is onsite. ...
Robotaxis - 05/23/2023
... date. The initial deployments in those cities represent the first step to launching driverless operations with no safety driver in the car. Cruise currently operates commercial driverless robotaxi service in Austin, TX as well as San Francisco, CA....
Job Card Date - 04/25/2023
... Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the job card Open Date. Reference GWM Prepare and Submit Transactions...
General Services Administration - 01/24/2023
... to the agency offices will receive vehicles for courtesy delivery, unless they have selected to opt out of the program. The dealerships will receive status reports via their GM Exchange Mailbox showing incoming vehicles. The vehicles will be identified...
Powertrain Coverage Code - 01/04/2023
In 2016 and newer Labor Time Guide editions powertrain covered labor operations now display “Coverage Code: Powertrain P”. When the coverage only applies to a diesel vehicle, that will be specific with the appropriate labor operation as “Coverage...
Straight Time Reminder - 02/28/2023
... be clocked separately from the straight time clock time (Note: in some instances, the ST labor operation will include variable diagnosis). You may not claim OLH if there is only one clock time on the job card. Service management must sign, date, time,...
Buyouts - 03/23/2023
Many GM salaried workers have been given the opportunity to accept a voluntary buyout. The opportunity has provided many individuals with a chance to switch careers, take their talents elsewhere or even retire. GM wants to accelerate attrition and achieve...
End of Year - 12/01/2021
2022 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Reject of the Month - November 2021 - 10/26/2021
A warranty transaction was submitted for a Repair Group 40 – Engine Propulsion based repair on a 2021 GMC Sierra with just over 17,000 miles. The 3 C’s stated the following: Concern: Check engine light is on, has ticking present in...
Assembly Details in EPC - 08/30/2021
... and the part number associated with the assembly. Right click on the part number to bring up a popup window to click the “Part Detail Information” option. On the “Part Detail Information” option, click on the “View Additional...
Incorrect TPM's Installed - 09/27/2016
Accessory (Limited Production Option-Dealer Installed) Wheels for 2017 Cadillac XT5 and GMC Acadia vehicles are shipped from the ADI with the Tire Pressure Monitors installed. The ADI is responsible for ensuring that the correct TPM's (XL8 - 433...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
... in IVH for this warranty to be implemented. Submit a transaction in Global Warranty using the appropriate labor operation from the Labor Time Guide. The labor operations can be found in the General Information section of the LTG within Dealer Installed...
GM App - 06/27/2016
... app this summer that will allow its vehicle owners to check if their vehicle is subject to any open recalls. If there are any open recalls affecting the vehicle, the app directs the user to their preferred dealership to inquire about repairs. While the...
Maintenance Letter - 03/21/2017
GM has added an additional $50 value option to the current $100 Maintenance Letter offering. Both options will now be emailed to the customer rather than sent via USPS. The customer is required to surrender the Maintenance Letter upon redemption at the...
Reject of the Month - 03/21/2017
... submitted a transaction for a transmission overhaul/ repair using the “deepest” labor operation, the second clutch plate. The customer’s concern was that the vehicle would not move in any gear. The technician did not find any codes...
PQC Contact Requirements - 02/17/2017
Any active transmission or engine replacement labor operation restrictions are identified in GWM within the Items Not Allowed tab on the Service Agent Detail screen within the Analyze Warranty tab. Scroll to the right to view the Start and Termination...
Associated Accessories - 08/22/2017
... provides instruction to replace the complete assembly. Select one of the following labor operations based on the actual labor time associated with the accessory repair or replacement: Labor operation 0602608 – actual labor time is up to...
Missing Literature - 08/22/2017
... incorrect, not in the correct language or print issue, must be submitted for payment using labor operation 0500070. The labor operation is also used for transportation transactions when the owner’s manual or glove box literature portfolio is missing...
... in June and July. Owners that spend $200 or more before taxes can receive $50 off (use labor operation 0602121) and owners that spend $100 up to $199.99 before taxes can receive $25 off (use labor operation 0602131). Submit claims with transaction type...
Tire Transactions - What is Not Covered - 05/26/2021
... installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands. Different types of tires will experience different rates of wear, resulting from all...
Immediate Field Action Closure - 08/30/2021
... field action repairs and is unable to report delivery due to the field action still displaying open in IVH. Dealers that submit claims live via GWM or via their DMS (Interactive Mode) the Required Field Action will immediately transition from Open to...
Canadian Vehicles - 07/27/2021
... have been added and a section title has been revised. The section title “Canadian Vehicles Operating in the US” has been updated to “GM Vehicles Built for and Sold in Canada Now Permanently Operating the US”. Refer to Bulletin...
End of Year Schedule Clean Up - 11/25/2020
2021 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
End of Year - 10/27/2020
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Published Base Time Does Not Require Clock Time - 08/29/2023
... technicians to focus on timely repairs. This effort is designed to help attract and retain top talent in GM dealer service departments. The announcement also highlighted the situations where the technician must have a clock time: Claims utilizing...
Chevrolet EV Dealers - 06/27/2023
... The reviews will document three primary areas of compliance: required EV chargers are onsite and operational, required EV service equipment is onsite and operational, and required EV tooling is onsite. ...
Robotaxis - 05/23/2023
... date. The initial deployments in those cities represent the first step to launching driverless operations with no safety driver in the car. Cruise currently operates commercial driverless robotaxi service in Austin, TX as well as San Francisco, CA....
Job Card Date - 04/25/2023
... Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the job card Open Date. Reference GWM Prepare and Submit Transactions...
General Services Administration - 01/24/2023
... to the agency offices will receive vehicles for courtesy delivery, unless they have selected to opt out of the program. The dealerships will receive status reports via their GM Exchange Mailbox showing incoming vehicles. The vehicles will be identified...
Powertrain Coverage Code - 01/04/2023
In 2016 and newer Labor Time Guide editions powertrain covered labor operations now display “Coverage Code: Powertrain P”. When the coverage only applies to a diesel vehicle, that will be specific with the appropriate labor operation as “Coverage...
Straight Time Reminder - 02/28/2023
... be clocked separately from the straight time clock time (Note: in some instances, the ST labor operation will include variable diagnosis). You may not claim OLH if there is only one clock time on the job card. Service management must sign, date, time,...
Buyouts - 03/23/2023
Many GM salaried workers have been given the opportunity to accept a voluntary buyout. The opportunity has provided many individuals with a chance to switch careers, take their talents elsewhere or even retire. GM wants to accelerate attrition and achieve...
End of Year - 12/01/2021
2022 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Reject of the Month - November 2021 - 10/26/2021
A warranty transaction was submitted for a Repair Group 40 – Engine Propulsion based repair on a 2021 GMC Sierra with just over 17,000 miles. The 3 C’s stated the following: Concern: Check engine light is on, has ticking present in...
Assembly Details in EPC - 08/30/2021
... and the part number associated with the assembly. Right click on the part number to bring up a popup window to click the “Part Detail Information” option. On the “Part Detail Information” option, click on the “View Additional...
Incorrect TPM's Installed - 09/27/2016
Accessory (Limited Production Option-Dealer Installed) Wheels for 2017 Cadillac XT5 and GMC Acadia vehicles are shipped from the ADI with the Tire Pressure Monitors installed. The ADI is responsible for ensuring that the correct TPM's (XL8 - 433...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
... in IVH for this warranty to be implemented. Submit a transaction in Global Warranty using the appropriate labor operation from the Labor Time Guide. The labor operations can be found in the General Information section of the LTG within Dealer Installed...
GM App - 06/27/2016
... app this summer that will allow its vehicle owners to check if their vehicle is subject to any open recalls. If there are any open recalls affecting the vehicle, the app directs the user to their preferred dealership to inquire about repairs. While the...
Maintenance Letter - 03/21/2017
GM has added an additional $50 value option to the current $100 Maintenance Letter offering. Both options will now be emailed to the customer rather than sent via USPS. The customer is required to surrender the Maintenance Letter upon redemption at the...
Reject of the Month - 03/21/2017
... submitted a transaction for a transmission overhaul/ repair using the “deepest” labor operation, the second clutch plate. The customer’s concern was that the vehicle would not move in any gear. The technician did not find any codes...
PQC Contact Requirements - 02/17/2017
Any active transmission or engine replacement labor operation restrictions are identified in GWM within the Items Not Allowed tab on the Service Agent Detail screen within the Analyze Warranty tab. Scroll to the right to view the Start and Termination...
Associated Accessories - 08/22/2017
... provides instruction to replace the complete assembly. Select one of the following labor operations based on the actual labor time associated with the accessory repair or replacement: Labor operation 0602608 – actual labor time is up to...
Missing Literature - 08/22/2017
... incorrect, not in the correct language or print issue, must be submitted for payment using labor operation 0500070. The labor operation is also used for transportation transactions when the owner’s manual or glove box literature portfolio is missing...
2018 PQC Contact Requirements - 01/22/2018
GM Warranty Operations issued notifications via email in late December 2017 notifying affected dealers of 2018 PQC contact requirements prior to engine and/or transmission assembly replacements. To view current restrictions, access the Service Agent Profile...
Certified Pre-Owned Resource Center - 02/20/2018
A new app has been created to be a one-stop resource for information on both the Chevrolet Buick GMC Certified Pre-Owned and Cadillac Certified Pre-Owned vehicle programs. The app is titled Certified Pre-Owned Resource Center. Once the app is opened,...
Reject of the Month - Module Reprogramming - 02/20/2018
... cleared the DTC, and retested the system. The warranty administrator selected the appropriate reprogramming labor operation from the Programming and Setup section of the Labor Time Guide. The transaction was submitted and subsequently rejected...
Reference Number - 12/21/2017
Recall 16185 (No Start or Loss of Propulsion) contains several different repair labor operations based on the correction performed and the IVH Reference Number. The Service Procedure section states that the vehicle manufacture date must be checked to...
Job Card Dates - 12/21/2017
... Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the Job Card Open Date. GWM Article 3.4.2 ...
Associated Accessories - 05/22/2018
... of the GWM transaction. Reimbursement of labor is accomplished using one of the following appropriate labor operations: Labor operation 0602608: Actual labor time is up to 0.3 hr Labor operation 0602708: Actual labor time is 0.4 hr to 0.6 hr Labor operation...
Non-GM Engine Calibrations - 03/26/2018
... model year, and to remove all turbocharged 4 cylinder engines. All claims submitted with labor operation 0600014, Suspected Tampering or Vehicle Modifications, must be routed to the WSC for review. Service management must be involved in situations that...
End of Year Claims Clean-Up - 10/24/2018
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Cadillac ELR - 01/10/2014
... most technologically advanced vehicle to come from Cadillac, providing the dealer network with an opportunity to go after a new target customer. In order to handle this new customer base, GM is providing Cadillac dealers with a complete suite of training...
Bed Liner - 09/03/2015
A spray in bed liner is optional on certain vehicles equipped with RPO CGN for the spray-in bed liner. While the spray-in liner is covered under the terms of the New Vehicle Limited Warranty, restoring the luster or shine is considered a maintenance item....
Trail Boss Edition - 06/30/2015
... also tires for RPO RGO that are installed by the dealer. To process a warranty claim, use labor operation 0590032 for PDI dealer installed factory invoiced options for 1.0 hour labor. To claim this time the vehicle build must show RPO code PCZ, which...
Automatic Transmission Oil Cooler Flow - 06/30/2015
All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the TCM and...
Suspected Tampering or Vehicle Modification - 03/26/2015
Bulletin 09-00-89-016D has been updated to include the 2015-2016 model years. The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership...
Bulletin 04-00-89-015J: - 03/26/2015
The Required Operating Procedures bulletin was revised in early March. The revisions were made to add the 2016 model year and clarify requirements service management authorization regarding diagnostic time in section 2, identify acceptable technician...
Accessory Power Outlet and Trailer Lighting Fuse Replacement: - 10/02/2015
When it is found that the APO or trailer lighting systems are inoperative due to an open fuse, and a problem cannot be identified with the vehicle, it is reasonable to suspect that something the customer may have plugged in may have caused the fuse to...
Ban on Self-Driving Cars - 01/11/2016
... calling for restricted use of self-driving cars on the roads in the state. Regulators are also proposing an outright ban on driverless cars that travel with no humans on board. Under the proposal by the California Department of Motor Vehicles, all autonomous...
APO and Trailer Lighting Reminder - 12/01/2015
... to the service department with either the Accessory Power Outlet or Trailer Lighting systems inoperative due to an open fuse, and a problem is not identified with the vehicle, it is reasonable to suspect that something the customer may have plugged into...
June 2011 Recall Update - 06/08/2011
... 1% of involved vehicles will require replacement. The recall bulletin has been updated to include labour time for a wheel alignment, the addition of the customer letter and a new part number for the intermediate steering shaft.Customer Satisfaction Recall...
Gear Up for Spring - 03/10/2011
With spring on its way for most of the nation there are great opportunities to gain additional service revenue in the service department. A "Spring Spruce-Up" program can be a great complement to the winter readiness inspections that were offered in the...
Recall Vehicle Action Report - 05/12/2010
One of the many tasks service advisors are required to do during the write up process is to verify that there are no open recalls on the vehicle. This is accomplished through investigating the vehicle history in GWM to check the "Required Field Actions"...
Seat Heating and Ventilation - 05/12/2010
The heated seats on Global A architecture vehicles (2010 Camaro, LaCrosse, SRX, Equinox, Terrain) will only operate if the outside air temperature is below 50 deg. F. as measured by the outside air temperature sensor. Seat ventilation will only operate...
Headliner Wet/Water Leak from Front Sunroof Glass - 02/04/2010
... The weatherstrip/seal may have failed to retain its shape or the glass may be skewed in the roof opening which may result in a water leak that overwhelms the sunroof module water trough. After inspection the technician may either replace the front sunroof...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
... be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart is titled GM Dealer Replacement Parts Warranties for Parts Sold On/After 1/1/2013. Once opened,...
Policy Repairs and Mandatory Minimums - 11/05/2012
... The transaction would be submitted the same way a true warranty repair would be submitted; parts, labour, and net items are submitted and the customer's dollar amount paid would be entered in the Customer/Service Agent Participation Amount field. Finally,...
Customer Enthusiasm - 06/19/2013
... in by the customer. When there is no vehicle defect in material or workmanship, dealers may still opt to cover the replacement of a fuse for the customer. This situation should be handled as Customer Enthusiasm. With no issues identified with the vehicle,...
GM Warranty Operations issued notifications via email in late December 2017 notifying affected dealers of 2018 PQC contact requirements prior to engine and/or transmission assembly replacements. To view current restrictions, access the Service Agent Profile...
Certified Pre-Owned Resource Center - 02/20/2018
A new app has been created to be a one-stop resource for information on both the Chevrolet Buick GMC Certified Pre-Owned and Cadillac Certified Pre-Owned vehicle programs. The app is titled Certified Pre-Owned Resource Center. Once the app is opened,...
Reject of the Month - Module Reprogramming - 02/20/2018
... cleared the DTC, and retested the system. The warranty administrator selected the appropriate reprogramming labor operation from the Programming and Setup section of the Labor Time Guide. The transaction was submitted and subsequently rejected...
Reference Number - 12/21/2017
Recall 16185 (No Start or Loss of Propulsion) contains several different repair labor operations based on the correction performed and the IVH Reference Number. The Service Procedure section states that the vehicle manufacture date must be checked to...
Job Card Dates - 12/21/2017
... Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the Job Card Open Date. GWM Article 3.4.2 ...
Associated Accessories - 05/22/2018
... of the GWM transaction. Reimbursement of labor is accomplished using one of the following appropriate labor operations: Labor operation 0602608: Actual labor time is up to 0.3 hr Labor operation 0602708: Actual labor time is 0.4 hr to 0.6 hr Labor operation...
Non-GM Engine Calibrations - 03/26/2018
... model year, and to remove all turbocharged 4 cylinder engines. All claims submitted with labor operation 0600014, Suspected Tampering or Vehicle Modifications, must be routed to the WSC for review. Service management must be involved in situations that...
End of Year Claims Clean-Up - 10/24/2018
... and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported and accounted...
Cadillac ELR - 01/10/2014
... most technologically advanced vehicle to come from Cadillac, providing the dealer network with an opportunity to go after a new target customer. In order to handle this new customer base, GM is providing Cadillac dealers with a complete suite of training...
Bed Liner - 09/03/2015
A spray in bed liner is optional on certain vehicles equipped with RPO CGN for the spray-in bed liner. While the spray-in liner is covered under the terms of the New Vehicle Limited Warranty, restoring the luster or shine is considered a maintenance item....
Trail Boss Edition - 06/30/2015
... also tires for RPO RGO that are installed by the dealer. To process a warranty claim, use labor operation 0590032 for PDI dealer installed factory invoiced options for 1.0 hour labor. To claim this time the vehicle build must show RPO code PCZ, which...
Automatic Transmission Oil Cooler Flow - 06/30/2015
All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the TCM and...
Suspected Tampering or Vehicle Modification - 03/26/2015
Bulletin 09-00-89-016D has been updated to include the 2015-2016 model years. The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership...
Bulletin 04-00-89-015J: - 03/26/2015
The Required Operating Procedures bulletin was revised in early March. The revisions were made to add the 2016 model year and clarify requirements service management authorization regarding diagnostic time in section 2, identify acceptable technician...
Accessory Power Outlet and Trailer Lighting Fuse Replacement: - 10/02/2015
When it is found that the APO or trailer lighting systems are inoperative due to an open fuse, and a problem cannot be identified with the vehicle, it is reasonable to suspect that something the customer may have plugged in may have caused the fuse to...
Ban on Self-Driving Cars - 01/11/2016
... calling for restricted use of self-driving cars on the roads in the state. Regulators are also proposing an outright ban on driverless cars that travel with no humans on board. Under the proposal by the California Department of Motor Vehicles, all autonomous...
APO and Trailer Lighting Reminder - 12/01/2015
... to the service department with either the Accessory Power Outlet or Trailer Lighting systems inoperative due to an open fuse, and a problem is not identified with the vehicle, it is reasonable to suspect that something the customer may have plugged into...
June 2011 Recall Update - 06/08/2011
... 1% of involved vehicles will require replacement. The recall bulletin has been updated to include labour time for a wheel alignment, the addition of the customer letter and a new part number for the intermediate steering shaft.Customer Satisfaction Recall...
Gear Up for Spring - 03/10/2011
With spring on its way for most of the nation there are great opportunities to gain additional service revenue in the service department. A "Spring Spruce-Up" program can be a great complement to the winter readiness inspections that were offered in the...
Recall Vehicle Action Report - 05/12/2010
One of the many tasks service advisors are required to do during the write up process is to verify that there are no open recalls on the vehicle. This is accomplished through investigating the vehicle history in GWM to check the "Required Field Actions"...
Seat Heating and Ventilation - 05/12/2010
The heated seats on Global A architecture vehicles (2010 Camaro, LaCrosse, SRX, Equinox, Terrain) will only operate if the outside air temperature is below 50 deg. F. as measured by the outside air temperature sensor. Seat ventilation will only operate...
Headliner Wet/Water Leak from Front Sunroof Glass - 02/04/2010
... The weatherstrip/seal may have failed to retain its shape or the glass may be skewed in the roof opening which may result in a water leak that overwhelms the sunroof module water trough. After inspection the technician may either replace the front sunroof...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
... be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart is titled GM Dealer Replacement Parts Warranties for Parts Sold On/After 1/1/2013. Once opened,...
Policy Repairs and Mandatory Minimums - 11/05/2012
... The transaction would be submitted the same way a true warranty repair would be submitted; parts, labour, and net items are submitted and the customer's dollar amount paid would be entered in the Customer/Service Agent Participation Amount field. Finally,...
Customer Enthusiasm - 06/19/2013
... in by the customer. When there is no vehicle defect in material or workmanship, dealers may still opt to cover the replacement of a fuse for the customer. This situation should be handled as Customer Enthusiasm. With no issues identified with the vehicle,...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... up to 0.2 hrs, may be claimed with air conditioning repairs and is claimed in the additional time labour field. Time greater than 0.2 to find a leak is claimed in OLH, which must be separately time recorded and approved by service management. Technician...
October 2011 Recall Update - 10/14/2011
... gas engine. The recall has been updated to include revisions to the parts, service procedure and labour time sections of the bulletin for customer delivered vehicles. The service bulletin has been updated to include the statement that vehicles that have...
FlexFuel Badge Missing? - 04/13/2012
Beginning with the 2012 model year, the FlexFuel badge located on the rear of full size trucks built with the FlexFuel option has been eliminated. Instead, a FlexFuel label has been added to the driver's side window. Since this change, GM has received...
Reject of the Month - 10/08/2012
... WSC rejected the transaction requesting support for the OLH; "the actuator door replacement labour time from the LTG is 0.3 hours, justification for the incompatible parts and comments to support the failure as a warrantable issue not technician error."On...
Warranty Ranking - 01/04/2022
... that calculate a dealership’s ranking, including Excess to Geographic Group, Labor Operation Frequency and Cost, Repeat Repair, and Pyramiding Repairs. The formula assumes an “expected expense” for every labor operation that includes...
Warranty Analysis - 01/04/2022
... Analysis Reports” link include Repair Group Trend, Transaction Category Trend, Labor Operation Frequency, Service Agent Empowerment Usage, VIN Repair Count, Labor Operation Technician Search, and many more. Due to the volume of reporting...
Warranty and the Technician - 06/20/2022
... comments must support the repair performed. This information must be entered in the appropriate cause and correction fields of the warranty transaction to be displayed on all invoice copies. All technician documentation must be traceable back to the...
Greater Than 60 Days - 11/21/2022
... warranty transaction paid, if the completion date entered is greater than 60 days of the job card open date, you will get the following reject:Error: 111 Days allowed between Repair Completion and Job card date was exceeded. No service management approval...
Diagnosis Time When a Part was Ordered - 04/25/2023
... shipping. The maximum amount that can be reimbursed per job card is $100.00. If neither of those options are available, the part will have to be ordered. If the customer and the vehicle then leave the dealership, the job card must be closed. In this...
Dealer Empowerment - 04/25/2023
... reviewed this bulletin in a while, it is a worthwhile read. The bulletin covers multiple options dealers have to take care of customers and increase customer satisfaction when there has been an issue with their service experience. Many of these options...
February 2024 Recall Update - 01/29/2024
... equipped with roof-sun, glass, sliding, elec, transparent glass fixed are included in the recall population that is in effect until January 31, 2026. Safety Recall N232425220 Incorrect Weld on Rear Seat Belt Anchorage: Approximately 44 vehicles are included...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... the PDI form and the job card created must be retained in the service history file with a copy in the sales file/jacket for a minimum of 24 months. All recalls must be completed prior to new vehicle delivery. The PDI allowance is calculated by multiplying...
Incompatible Part - 06/23/2020
... is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create a new transaction with a new labor...
Important Bulletin Updates - 03/27/2020
Bulletin 04-00-89-015U - The Required Operating Procedures bulletin has been updated to include the 2020 model year. The revision also contains text updates as well as removing the article numbers associated with Service Policies & Procedures references....
Dealer Empowerment Update - 07/27/2021
... we published a Dealer Empowerment article based on the same bulletin stating “This labor operation is not available for vehicles less than 3 months or 3,000 miles without pre-approval through the Dealer Aftersales Empowerment app in GlobalConnect.”...
Paint Blending/Tinting - 06/29/2021
... will need to be added to the job card to address blending into the hood and the door. The labor operations must be the color/clear coat option and most of the time the partial color/clear coat labor operations are the logical choice. The claim would...
Claim Pre-Approval Request Form - 01/21/2019
The Claim Pre-Approval Request Form has undergone a few upgrades, including new check box options, as well as ensuring policy related requests take precedence over the other category options. The newly added check boxes include: Policy on vehicle...
Diagnostic Time Self Review - 01/03/2020
... and must be supported by technician documentation in the 3 C’s. Just because the labor operation allows up to an hour of diagnostic time doesn’t mean that the documentation supports it. Global Warranty Management provides you with the...
Reject of the Month - 10/23/2019
... odometer, reported that the vehicle display was reporting that the SD card was not functioning properly. The technician found that it was necessary to initialize the SD card every time the vehicle was started. It was determined that the SD card...
Adding an Attachment to a Transaction - 07/02/2012
... the WSC requesting support for excessive OLH in the form of time punch documentation on the hard copy. This document may also be attached to the transaction and then put back into review for the WSC Agent.Be sure that whatever document you select to...
DBC Chat - 11/17/2011
Looking for an effective and efficient resource for warranty assistance? Many of you have had the opportunity to contact the DBC for assistance with a warranty question or claim assistance. These contacts require precious time spent on the phone waiting...
October 2013 Recall Update - 10/01/2013
... short may cause the power door lock and power window switches to function intermittently or be inoperative. The dealer is to test the driver's window and door lock switches for proper operation. Depending if the switches operate properly or not, the...
GlobalConnect - 02/04/2010
... Service Policies & Procedures Manual, Global Warranty Management User Manual and ROS (Retail Operating System) within GlobalConnect.Many of us have fallen into the habit of only using those web tools we are accustomed to and don't take the opportunity...
Warranty Performance Analysis - 02/04/2010
... to them to be the most beneficial to themselves with respect to effort, time and money. Most people are honest, and will do the right thing once they know what that is. Undirected and unsupervised, they may inadvertently cause a problem, believing they...
From the Desk of a Service Manager - 02/04/2010
... for ways to turn up the volume on the parts and service department? Access the Recall Information option within the Service tab; it is the best resource for a manifest listing of your customers with open campaigns. Confirm parts availability and then...
... up to 0.2 hrs, may be claimed with air conditioning repairs and is claimed in the additional time labour field. Time greater than 0.2 to find a leak is claimed in OLH, which must be separately time recorded and approved by service management. Technician...
October 2011 Recall Update - 10/14/2011
... gas engine. The recall has been updated to include revisions to the parts, service procedure and labour time sections of the bulletin for customer delivered vehicles. The service bulletin has been updated to include the statement that vehicles that have...
FlexFuel Badge Missing? - 04/13/2012
Beginning with the 2012 model year, the FlexFuel badge located on the rear of full size trucks built with the FlexFuel option has been eliminated. Instead, a FlexFuel label has been added to the driver's side window. Since this change, GM has received...
Reject of the Month - 10/08/2012
... WSC rejected the transaction requesting support for the OLH; "the actuator door replacement labour time from the LTG is 0.3 hours, justification for the incompatible parts and comments to support the failure as a warrantable issue not technician error."On...
Warranty Ranking - 01/04/2022
... that calculate a dealership’s ranking, including Excess to Geographic Group, Labor Operation Frequency and Cost, Repeat Repair, and Pyramiding Repairs. The formula assumes an “expected expense” for every labor operation that includes...
Warranty Analysis - 01/04/2022
... Analysis Reports” link include Repair Group Trend, Transaction Category Trend, Labor Operation Frequency, Service Agent Empowerment Usage, VIN Repair Count, Labor Operation Technician Search, and many more. Due to the volume of reporting...
Warranty and the Technician - 06/20/2022
... comments must support the repair performed. This information must be entered in the appropriate cause and correction fields of the warranty transaction to be displayed on all invoice copies. All technician documentation must be traceable back to the...
Greater Than 60 Days - 11/21/2022
... warranty transaction paid, if the completion date entered is greater than 60 days of the job card open date, you will get the following reject:Error: 111 Days allowed between Repair Completion and Job card date was exceeded. No service management approval...
Diagnosis Time When a Part was Ordered - 04/25/2023
... shipping. The maximum amount that can be reimbursed per job card is $100.00. If neither of those options are available, the part will have to be ordered. If the customer and the vehicle then leave the dealership, the job card must be closed. In this...
Dealer Empowerment - 04/25/2023
... reviewed this bulletin in a while, it is a worthwhile read. The bulletin covers multiple options dealers have to take care of customers and increase customer satisfaction when there has been an issue with their service experience. Many of these options...
February 2024 Recall Update - 01/29/2024
... equipped with roof-sun, glass, sliding, elec, transparent glass fixed are included in the recall population that is in effect until January 31, 2026. Safety Recall N232425220 Incorrect Weld on Rear Seat Belt Anchorage: Approximately 44 vehicles are included...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... the PDI form and the job card created must be retained in the service history file with a copy in the sales file/jacket for a minimum of 24 months. All recalls must be completed prior to new vehicle delivery. The PDI allowance is calculated by multiplying...
Incompatible Part - 06/23/2020
... is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create a new transaction with a new labor...
Important Bulletin Updates - 03/27/2020
Bulletin 04-00-89-015U - The Required Operating Procedures bulletin has been updated to include the 2020 model year. The revision also contains text updates as well as removing the article numbers associated with Service Policies & Procedures references....
Dealer Empowerment Update - 07/27/2021
... we published a Dealer Empowerment article based on the same bulletin stating “This labor operation is not available for vehicles less than 3 months or 3,000 miles without pre-approval through the Dealer Aftersales Empowerment app in GlobalConnect.”...
Paint Blending/Tinting - 06/29/2021
... will need to be added to the job card to address blending into the hood and the door. The labor operations must be the color/clear coat option and most of the time the partial color/clear coat labor operations are the logical choice. The claim would...
Claim Pre-Approval Request Form - 01/21/2019
The Claim Pre-Approval Request Form has undergone a few upgrades, including new check box options, as well as ensuring policy related requests take precedence over the other category options. The newly added check boxes include: Policy on vehicle...
Diagnostic Time Self Review - 01/03/2020
... and must be supported by technician documentation in the 3 C’s. Just because the labor operation allows up to an hour of diagnostic time doesn’t mean that the documentation supports it. Global Warranty Management provides you with the...
Reject of the Month - 10/23/2019
... odometer, reported that the vehicle display was reporting that the SD card was not functioning properly. The technician found that it was necessary to initialize the SD card every time the vehicle was started. It was determined that the SD card...
Adding an Attachment to a Transaction - 07/02/2012
... the WSC requesting support for excessive OLH in the form of time punch documentation on the hard copy. This document may also be attached to the transaction and then put back into review for the WSC Agent.Be sure that whatever document you select to...
DBC Chat - 11/17/2011
Looking for an effective and efficient resource for warranty assistance? Many of you have had the opportunity to contact the DBC for assistance with a warranty question or claim assistance. These contacts require precious time spent on the phone waiting...
October 2013 Recall Update - 10/01/2013
... short may cause the power door lock and power window switches to function intermittently or be inoperative. The dealer is to test the driver's window and door lock switches for proper operation. Depending if the switches operate properly or not, the...
GlobalConnect - 02/04/2010
... Service Policies & Procedures Manual, Global Warranty Management User Manual and ROS (Retail Operating System) within GlobalConnect.Many of us have fallen into the habit of only using those web tools we are accustomed to and don't take the opportunity...
Warranty Performance Analysis - 02/04/2010
... to them to be the most beneficial to themselves with respect to effort, time and money. Most people are honest, and will do the right thing once they know what that is. Undirected and unsupervised, they may inadvertently cause a problem, believing they...
From the Desk of a Service Manager - 02/04/2010
... for ways to turn up the volume on the parts and service department? Access the Recall Information option within the Service tab; it is the best resource for a manifest listing of your customers with open campaigns. Confirm parts availability and then...
From the Desk of a Service Manager - 05/12/2010
... and be sure that the customer comes back!Some lucky service manager's have had the wonderful opportunity to take on the role of warranty administrator as a means of expense reduction and to become more aware of their department. Those that have had this...
From the Desk of a Service Manager - 06/07/2010
... to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members onsite, it looked like one heck of a day...
Completing the Repair - 04/12/2011
... only scheduled for an oil change.Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not perform to an acceptable level leaving room for error or for unsatisfied...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... to some serious service dollars over time. jlwarranty has created a list of common missed revenue opportunities for dealers to review:Fluid Adds: Be sure to claim the fluid adds related to each vehicle before delivery. Keep in mind that diesel vehicles...
September 2011 Recall Update - 09/19/2011
... gas engine. The recall has been updated to include revisions to the parts, service procedure and labour time sections of the bulletin for customer delivered vehicles.Noncompliance Recall 11222A - StabiliTrak Warning Light Inoperative - Revised: The recall...
Service Policies & Procedures Recent Updates - 01/11/2016
... agent identification, such as the name and address of the dealership. Early bird envelopes or other drop-off forms must be completely filled out with the date, complete VIN, odometer reading, customer name, service requests/customer concerns, and...
Global Warranty User Manual Updated - 04/08/2016
... for handling multiple concerns with one or different causes, one concern with multiple labor operations, overlapping repairs, subsequent damage, two concerns with only one published operation, repeat repairs, part failures during the same repair visit,...
Reject of the Month - 02/02/2016
... on a vehicle in the dealer's inventory. For example:On November 5, 2015, a service advisor opened a job card for the repair of the door locks on a 2015 Chevrolet Malibu. The technician found an internal short in the BCM causing damage to the left front...
Customer Assistance - 04/28/2015
... goodwill are important to both the service agent and GM. Concerns with sales transactions or the operation of the vehicle are best resolved by the service agent, either in the sales or service department. It is important that all employees are aware...
Transportation Claim Fast Facts - 01/21/2015
... 3 working days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON), Policy and Procedure Article...
Reject of the Month - 07/29/2015
Reject code 81: Base labor hours exceed the allowance for labor code xxxxxxx tops our reject list this month. This particular reject code cannot be authorized or h-routed; it must be corrected. Here are a few areas of the claim that can be reviewed...
Reject of the Month - 06/02/2015
... maintenance expense. The dealer documented the reimbursement on a job card and attached a copy of the reimbursement check, the customer paid invoice, and a copy of IVH, showing the valid CPO Maintenance Plan. The claim was submitted for reimbursement...
Ignition Switch Recalls - 10/02/2015
... repair of the customer's vehicle, then submit the claim for reimbursement via GWM using the appropriate recall labor operation. No further dealer action is required to initiate the gift card fulfillment process. The submission of the labor operation...
The New GlobalConnect - 09/03/2015
... of GlobalConnect. From the GlobalConnect homepage, select Service from the Departments drop-down menu. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
Parts Scrapping Report - 05/09/2014
... a part scrapping report access the "Analyze Warranty" tab and select the "Search Transactions" option. Select the "Advanced Search" tab to enter the search criteria. Select the "Transaction Accepted" from the Process Status drop down box and select the...
Consequential Damage Repairs - 11/29/2018
... correct way to submit a consequential damage claim is to use only the one labor operation for the repair that is the cause of failure. The time to replace/repair the parts that were damaged because of this failure is claimed as Other Labor Hours. The...
More on Variable Diagnostic Time - 11/29/2018
Variable diagnostic time increased with some labor operations on July 1st. With the increase in time came an increase in required documentation. Diagnostic time must now be clocked separately, and after some confusion, we learned that diagnostic time...
Panel and Rust Through Repairs - 08/20/2018
... and guidance in submitting both of these transaction types. 2015 and older model year labor operations are found in the Preface section of the LTG with the following instructions: Panel Repairs Labor codes in this section are to be used for warranty...
Special Coverage Reminders - 09/27/2017
... limits or a labor code for vehicles outside of the warranty limits. The regular warranty labor operations listed in these bulletin situations should be disregarded. Do not use a special coverage labor operation with a repair for a vehicle that...
Diagnosis Time - 07/25/2017
Certain labor operations in the Labor Time Guide list diagnosis time as an add time. These labor operations are for repairs that might justify additional time for diagnosis due to the nature of the repair. The actual amount of variable time needed, up...
August 2017 Recall Update - 07/25/2017
Customer Satisfaction Program 15086A: OnStar System Inoperative: The recall bulletin has been updated to include instructions on programming and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car...
Documentation Updates - 05/22/2017
Control Module Reprogramming - Technicians must document, on the shop copy of the job card, the Warranty Claim Code provided from SPS when programming is complete. The code must also be entered in the SPS Warranty Claim Code field of the transaction. Previously,...
Field Action Completion - 05/22/2017
At time of write up, check IVH for open field actions on every vehicle that enters the service drive. Doing so will provide the service advisor with the opportunity to bring field actions to the customer’s attention, as well as encourage completion...
Reject of the Month - 05/23/2016
... and Manuals link. From the GlobalConnect home page select "Service" from the Departments drop down menu, then select Dealership, Policies, Procedures, and Manuals from Quick Links. Note: at time of print, the GWM User Manual had not...
New Battery Transaction Requirements - 04/28/2016
... 2016 or 2017 vehicle, the transaction will need to be routed for GM authorization. Attach a copy of the GR8 test printout to the warranty transaction to ensure timely payment. This change came about as a result of a review of recently submitted...
... and be sure that the customer comes back!Some lucky service manager's have had the wonderful opportunity to take on the role of warranty administrator as a means of expense reduction and to become more aware of their department. Those that have had this...
From the Desk of a Service Manager - 06/07/2010
... to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members onsite, it looked like one heck of a day...
Completing the Repair - 04/12/2011
... only scheduled for an oil change.Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not perform to an acceptable level leaving room for error or for unsatisfied...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... to some serious service dollars over time. jlwarranty has created a list of common missed revenue opportunities for dealers to review:Fluid Adds: Be sure to claim the fluid adds related to each vehicle before delivery. Keep in mind that diesel vehicles...
September 2011 Recall Update - 09/19/2011
... gas engine. The recall has been updated to include revisions to the parts, service procedure and labour time sections of the bulletin for customer delivered vehicles.Noncompliance Recall 11222A - StabiliTrak Warning Light Inoperative - Revised: The recall...
Service Policies & Procedures Recent Updates - 01/11/2016
... agent identification, such as the name and address of the dealership. Early bird envelopes or other drop-off forms must be completely filled out with the date, complete VIN, odometer reading, customer name, service requests/customer concerns, and...
Global Warranty User Manual Updated - 04/08/2016
... for handling multiple concerns with one or different causes, one concern with multiple labor operations, overlapping repairs, subsequent damage, two concerns with only one published operation, repeat repairs, part failures during the same repair visit,...
Reject of the Month - 02/02/2016
... on a vehicle in the dealer's inventory. For example:On November 5, 2015, a service advisor opened a job card for the repair of the door locks on a 2015 Chevrolet Malibu. The technician found an internal short in the BCM causing damage to the left front...
Customer Assistance - 04/28/2015
... goodwill are important to both the service agent and GM. Concerns with sales transactions or the operation of the vehicle are best resolved by the service agent, either in the sales or service department. It is important that all employees are aware...
Transportation Claim Fast Facts - 01/21/2015
... 3 working days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON), Policy and Procedure Article...
Reject of the Month - 07/29/2015
Reject code 81: Base labor hours exceed the allowance for labor code xxxxxxx tops our reject list this month. This particular reject code cannot be authorized or h-routed; it must be corrected. Here are a few areas of the claim that can be reviewed...
Reject of the Month - 06/02/2015
... maintenance expense. The dealer documented the reimbursement on a job card and attached a copy of the reimbursement check, the customer paid invoice, and a copy of IVH, showing the valid CPO Maintenance Plan. The claim was submitted for reimbursement...
Ignition Switch Recalls - 10/02/2015
... repair of the customer's vehicle, then submit the claim for reimbursement via GWM using the appropriate recall labor operation. No further dealer action is required to initiate the gift card fulfillment process. The submission of the labor operation...
The New GlobalConnect - 09/03/2015
... of GlobalConnect. From the GlobalConnect homepage, select Service from the Departments drop-down menu. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
Parts Scrapping Report - 05/09/2014
... a part scrapping report access the "Analyze Warranty" tab and select the "Search Transactions" option. Select the "Advanced Search" tab to enter the search criteria. Select the "Transaction Accepted" from the Process Status drop down box and select the...
Consequential Damage Repairs - 11/29/2018
... correct way to submit a consequential damage claim is to use only the one labor operation for the repair that is the cause of failure. The time to replace/repair the parts that were damaged because of this failure is claimed as Other Labor Hours. The...
More on Variable Diagnostic Time - 11/29/2018
Variable diagnostic time increased with some labor operations on July 1st. With the increase in time came an increase in required documentation. Diagnostic time must now be clocked separately, and after some confusion, we learned that diagnostic time...
Panel and Rust Through Repairs - 08/20/2018
... and guidance in submitting both of these transaction types. 2015 and older model year labor operations are found in the Preface section of the LTG with the following instructions: Panel Repairs Labor codes in this section are to be used for warranty...
Special Coverage Reminders - 09/27/2017
... limits or a labor code for vehicles outside of the warranty limits. The regular warranty labor operations listed in these bulletin situations should be disregarded. Do not use a special coverage labor operation with a repair for a vehicle that...
Diagnosis Time - 07/25/2017
Certain labor operations in the Labor Time Guide list diagnosis time as an add time. These labor operations are for repairs that might justify additional time for diagnosis due to the nature of the repair. The actual amount of variable time needed, up...
August 2017 Recall Update - 07/25/2017
Customer Satisfaction Program 15086A: OnStar System Inoperative: The recall bulletin has been updated to include instructions on programming and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car...
Documentation Updates - 05/22/2017
Control Module Reprogramming - Technicians must document, on the shop copy of the job card, the Warranty Claim Code provided from SPS when programming is complete. The code must also be entered in the SPS Warranty Claim Code field of the transaction. Previously,...
Field Action Completion - 05/22/2017
At time of write up, check IVH for open field actions on every vehicle that enters the service drive. Doing so will provide the service advisor with the opportunity to bring field actions to the customer’s attention, as well as encourage completion...
Reject of the Month - 05/23/2016
... and Manuals link. From the GlobalConnect home page select "Service" from the Departments drop down menu, then select Dealership, Policies, Procedures, and Manuals from Quick Links. Note: at time of print, the GWM User Manual had not...
New Battery Transaction Requirements - 04/28/2016
... 2016 or 2017 vehicle, the transaction will need to be routed for GM authorization. Attach a copy of the GR8 test printout to the warranty transaction to ensure timely payment. This change came about as a result of a review of recently submitted...
Technician Identification and Accounting of Labor Time - 01/28/2020
... Clock time for regular repairs and clock time for Other Labor Hours continues to be two of the top eight chargebacks in warranty audits, as reported by the audit staff. It is not required to clock each line separately for regular warranty repairs,...
Pre-Repair Authorization Program Expanded - 09/24/2019
... of the Certified Service Mobile Toolbox (CSMT) App: Steering Wheel Replacement: Labor Operation 7440130 Interior Trim - Front Side Door Trim Panel Replacement: Labor Operation 1042980- Rear Side Door Trim Panel Replacement: Labor Operation 1044260 Refer...
Claiming Parts Expediting - 08/27/2019
Parts expediting is an option offered to dealers to get a needed part more quickly than the standard ordering process (CSO). This program is solely intended to reduce return visits by the customer and to meet the level of customer service customers have...
Strategy Based Diagnostics - 08/27/2019
... every step in order. The steps associated with SBD are as follows: Verify the vehicle is not operating as designed. If the vehicle appears to be operating as designed, the technician may want to check an identical vehicle to confirm. Also, it’s...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... is entered by the technician in SPS must match what is entered in GWM), select and submit the appropriate labor operation based on whether the module was reprogrammed or if it was at the current software version, and finally, as a best practice, enter...
Bulletin Updates - 02/21/2019
... to reference the most current version. The key warranty administration bulletin, Required Operating Procedures Bulletin 04-00-89-015T, has been updated to reflect the most current version of the Service Policies and Procedures Manual. The update...
Pre-Repair Authorization - 03/26/2019
... program began rolling out, regionally, to dealers. Once the region went “live,” labor operation 8060400 (wheels), 2050220 (exterior mirror assemblies), and all interior seat cushion cover labor operations were placed on the restricted list...
Bulletin 16-NA-405 - 04/22/2019
... and warranty information sections. Previous versions of the bulletin contained multiple labor operations based on the repairs performed. The current version of the bulletin contains one labor operation: 4081358 Diagnostic System Check, with available...
Reject of the Month - Error code 111 - 12/19/2018
... between Repair Completion and Job Card Date was exceeded. On the 14th of May, 2018, a customer dropped their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle. The repairing...
Diagnostic Time Self Review - 12/19/2018
... and must be supported by technician documentation in the 3 C’s. Just because the labor operation allows up to an hour of diagnostic time doesn’t mean that the documentation supports it. Take a look back at the front page article from...
July 2021 Recall Update - 06/29/2021
... June 30, 2023. Customer Satisfaction Recall N212333960 Vehicles Sold Without Accessory Garage Door Opener: Certain 2021 Buick Envision, Chevrolet Equinox, Malibu, Traverse, and GMC Acadia vehicles equipped with RearView Mirror w/ Garage Door Opener were...
Cadillac Certified Pre-owned Warranty - 04/29/2021
... period time to 6 years/100,00 miles but reduced coverage to limited repairs. The Cadillac CPO Operations Guide - Deliveries March 2017 thru Sept 2020 lists labor operations as well as a list of components that are not covered under this warranty. Additionally,...
Bulletin Updates - 04/29/2021
The following bulletins have recently been updated. We have taken the opportunity to provide highlights of the updates from the previous version to current. Bulletin 18NA094-12 Takata Air Bag Completion Rate Improvement Program: The $50 completion...
Job Card Write-Up and Final Closeout - 05/26/2021
... be completed accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job...
Recently Revised Bulletins - 04/29/2020
... we highlight three recently revised bulletins. Bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information - Wiring repair labor operations require specific data with transaction submission. Necessary information...
OnTRAC Renew & Switch - 05/29/2020
... will show a red Renew button. Click on the Renew button. The customer’s data will be populated from the old agreement to the new agreement. Next step is to complete the Loan Out screen. The current odometer and fuel will populate. In cases where...
Damage that is not Considered Transportation Damage - 07/30/2020
... including the towing and diagnosis of such condition. Warranty failures, i.e. electric fuel pump inoperative, vehicle fails to shift out of park, etc. Part/Option Discrepancies noticed during initial delivery from carrier.-- When a vehicle is received...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... with a black light. This testing procedure is not included in the base time listed with labor operations. Rather, it is listed in the Preface section of the Labor Time Guide. Select the word Preface twice then scroll down to Fluid Leak Analysis. You...
Labor Rate - 01/29/2024
The service agents warranty labor rate calculation under both Option A and Option C require submission of 100 sequential customer pay job cards for repairs completed no more than 180 days before submission. Dealers are to utilize the Job Card Verification...
CSMT App - 08/29/2023
... with new features and a dedicated support module. To see what version of CSMT you have installed, open the app and go to “About CSMT.” The app includes the following tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting...
Job Card Requirements at Write Up - 04/25/2023
Service Policies and Procedures Article 6.2.1 references SAVI requirement, vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Job Card Write-Up and Final Closeout - 05/23/2023
... accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job card) Odometer...
New Vehicle Inventory Battery Procedures - 02/28/2023
... to prevent these issues and also to allow GM to connect to the vehicle so that they can provide proper recommendations on battery maintenance. GM utilizes OnStar technology to monitor battery state of charge for most vehicles held in a dealership’s...
Reject of the Month - January 2023 - 01/04/2023
Restricted Labor Operation - A dealership performed Service Update N222369401 Advanced Diagnostic Software (ADS) Improvements on a stock 2023 Chevrolet Bolt EUV. The technician noted that it was necessary to reprogram the Hybrid Powertrain Control Module...
Part Warranty Start Date - 06/26/2023
... date of the installation or the over-the-counter sale, not necessarily the date the job card was opened. When submitting a part warranty, you are required to enter the “original install date”. With base time no longer required to be clocked,...
... Clock time for regular repairs and clock time for Other Labor Hours continues to be two of the top eight chargebacks in warranty audits, as reported by the audit staff. It is not required to clock each line separately for regular warranty repairs,...
Pre-Repair Authorization Program Expanded - 09/24/2019
... of the Certified Service Mobile Toolbox (CSMT) App: Steering Wheel Replacement: Labor Operation 7440130 Interior Trim - Front Side Door Trim Panel Replacement: Labor Operation 1042980- Rear Side Door Trim Panel Replacement: Labor Operation 1044260 Refer...
Claiming Parts Expediting - 08/27/2019
Parts expediting is an option offered to dealers to get a needed part more quickly than the standard ordering process (CSO). This program is solely intended to reduce return visits by the customer and to meet the level of customer service customers have...
Strategy Based Diagnostics - 08/27/2019
... every step in order. The steps associated with SBD are as follows: Verify the vehicle is not operating as designed. If the vehicle appears to be operating as designed, the technician may want to check an identical vehicle to confirm. Also, it’s...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... is entered by the technician in SPS must match what is entered in GWM), select and submit the appropriate labor operation based on whether the module was reprogrammed or if it was at the current software version, and finally, as a best practice, enter...
Bulletin Updates - 02/21/2019
... to reference the most current version. The key warranty administration bulletin, Required Operating Procedures Bulletin 04-00-89-015T, has been updated to reflect the most current version of the Service Policies and Procedures Manual. The update...
Pre-Repair Authorization - 03/26/2019
... program began rolling out, regionally, to dealers. Once the region went “live,” labor operation 8060400 (wheels), 2050220 (exterior mirror assemblies), and all interior seat cushion cover labor operations were placed on the restricted list...
Bulletin 16-NA-405 - 04/22/2019
... and warranty information sections. Previous versions of the bulletin contained multiple labor operations based on the repairs performed. The current version of the bulletin contains one labor operation: 4081358 Diagnostic System Check, with available...
Reject of the Month - Error code 111 - 12/19/2018
... between Repair Completion and Job Card Date was exceeded. On the 14th of May, 2018, a customer dropped their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle. The repairing...
Diagnostic Time Self Review - 12/19/2018
... and must be supported by technician documentation in the 3 C’s. Just because the labor operation allows up to an hour of diagnostic time doesn’t mean that the documentation supports it. Take a look back at the front page article from...
July 2021 Recall Update - 06/29/2021
... June 30, 2023. Customer Satisfaction Recall N212333960 Vehicles Sold Without Accessory Garage Door Opener: Certain 2021 Buick Envision, Chevrolet Equinox, Malibu, Traverse, and GMC Acadia vehicles equipped with RearView Mirror w/ Garage Door Opener were...
Cadillac Certified Pre-owned Warranty - 04/29/2021
... period time to 6 years/100,00 miles but reduced coverage to limited repairs. The Cadillac CPO Operations Guide - Deliveries March 2017 thru Sept 2020 lists labor operations as well as a list of components that are not covered under this warranty. Additionally,...
Bulletin Updates - 04/29/2021
The following bulletins have recently been updated. We have taken the opportunity to provide highlights of the updates from the previous version to current. Bulletin 18NA094-12 Takata Air Bag Completion Rate Improvement Program: The $50 completion...
Job Card Write-Up and Final Closeout - 05/26/2021
... be completed accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job...
Recently Revised Bulletins - 04/29/2020
... we highlight three recently revised bulletins. Bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information - Wiring repair labor operations require specific data with transaction submission. Necessary information...
OnTRAC Renew & Switch - 05/29/2020
... will show a red Renew button. Click on the Renew button. The customer’s data will be populated from the old agreement to the new agreement. Next step is to complete the Loan Out screen. The current odometer and fuel will populate. In cases where...
Damage that is not Considered Transportation Damage - 07/30/2020
... including the towing and diagnosis of such condition. Warranty failures, i.e. electric fuel pump inoperative, vehicle fails to shift out of park, etc. Part/Option Discrepancies noticed during initial delivery from carrier.-- When a vehicle is received...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... with a black light. This testing procedure is not included in the base time listed with labor operations. Rather, it is listed in the Preface section of the Labor Time Guide. Select the word Preface twice then scroll down to Fluid Leak Analysis. You...
Labor Rate - 01/29/2024
The service agents warranty labor rate calculation under both Option A and Option C require submission of 100 sequential customer pay job cards for repairs completed no more than 180 days before submission. Dealers are to utilize the Job Card Verification...
CSMT App - 08/29/2023
... with new features and a dedicated support module. To see what version of CSMT you have installed, open the app and go to “About CSMT.” The app includes the following tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting...
Job Card Requirements at Write Up - 04/25/2023
Service Policies and Procedures Article 6.2.1 references SAVI requirement, vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Job Card Write-Up and Final Closeout - 05/23/2023
... accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job card) Odometer...
New Vehicle Inventory Battery Procedures - 02/28/2023
... to prevent these issues and also to allow GM to connect to the vehicle so that they can provide proper recommendations on battery maintenance. GM utilizes OnStar technology to monitor battery state of charge for most vehicles held in a dealership’s...
Reject of the Month - January 2023 - 01/04/2023
Restricted Labor Operation - A dealership performed Service Update N222369401 Advanced Diagnostic Software (ADS) Improvements on a stock 2023 Chevrolet Bolt EUV. The technician noted that it was necessary to reprogram the Hybrid Powertrain Control Module...
Part Warranty Start Date - 06/26/2023
... date of the installation or the over-the-counter sale, not necessarily the date the job card was opened. When submitting a part warranty, you are required to enter the “original install date”. With base time no longer required to be clocked,...
Reject of the Month - August 2023 - 07/25/2023
... front grille with the replaced components circled. The claim was closed with labor operation 1010570 Front Grille Replacement, 1.2 labor hours, and the 5 parts charged out on the claim; the front grille, the front lower grille, the right and...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... The P&P now reflects that change. As a reminder, diagnosis time, OLH, and straight time labor operations still require a separate clock time, per line, that are separately identifiable and labeled. All diagnosis time must be clocked prior to parts...
Job Card Write-Up and Final Closeout - 05/25/2022
... accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job card) Odometer...
Diagnosis Time Requirements - 01/04/2022
Most diagnosis time, when allowed with the labor operation, pays up to 1.0 and a separate clock time IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause...
Labor Time Guide - 01/03/2022
... It is important to always apply the labor time that is in effect at the time of the job card open date. To view previous published times, click on the effective date drop down selector at the top right of the applicable year/make/model LTG publication....
Transmission Repair Clock Time - 01/27/2022
Last year GM updated the way many transmission repairs needed to be clocked. Previously, the options were base repair clock time and OLH, that required a separate clock time. Currently, technicians need separate clock times for base repair time, diagnostic...
Water Leaks - 04/26/2022
... Metal Replacement, to name a few. The water leaks section provides a handful of resealing labor operations (056 prefix) used to address a leak at a body joint, windshield, or plenum panel. The majority of the operations allow 0.5 hours base time with...
Reject of the Month - March 2022 - 02/23/2022
... DEF fluid supply module to resolve the issue. The final repair line 3 addressed the completion of open recall N192273630 Diesel Particulate Regeneration Frequency. The three lines were submitted for payment as follows: Line 1: ZREG: labor operation...
Updates and Reminders - 10/01/2021
... for rentals has been expanded from 7 calendar days to 10 calendar days effective with job card open date of 9/17/2021 through the end of the year. Service manager pre-approval is not required until the 10th calendar day of the rental. This empowerment...
Aluminum Wheel Refinishing - 06/27/2016
... dealer must record the wheel id stamp or the cast date on the wheel. The bulletin specific labor operation for refinishing painted aluminum wheels is 8080058. Actual repair order clock time is used for the labor time - technicians must show actual clock...
Part Names - 08/23/2016
... name and the parts department calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name" for a specific component, which in...
Battery Policy Still In Effect - 10/26/2016
... will be validated by the WSC - each test code is unique and decodable.Best Practice: attach a copy of the GR8 test printout to the warranty transaction.There will be two test printouts for vehicles with two batteries.A battery replacement claim must...
Cadillac Roadside - 07/25/2017
... for performed services must be obtained using the specific Roadside Assistance Labor Operation Number(s). Labor Op Roadside Service 0600002 $35 Flat Fee for Cadillac Roadside Assistance Technician to make the roadside service call 0600102 Replace...
Policy Changes - 07/25/2017
... add the line to the job card. Management is no longer required to approve added lines to address open safety, emissions, and non-compliance recalls on dealer owned inventory. Separate on/off time documentation requirements remain for any add-on repairs...
Accessories Employee Discount Program - 03/21/2017
The program provides eligible participants residing in the US with the opportunity to purchase accessories with a GM discount, at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of...
More Than Three Days Rental - 10/24/2017
... creating the pre-approval request, certain fields must be filled in. One field is the labor operation, which typically isn’t known at this point. Many dealers use a Concern Not Duplicated labor operation to get past this field as the approval will...
Strategy Based Diagnosis - 09/25/2018
... customer’s concern isn’t always accomplished at first check. Verify the vehicle is not operating as designed. If the vehicle is operating as designed, the technician may want to check an identical vehicle to be sure. Also, it’s possible...
Up Assemblies (UPDATED) - 07/23/2018
... cost of the part shipped by CCA and SPAC, at the same time, issued a credit to the dealer’s open account for the difference between the cost of the original ordered part and the shipped part. The adjustment then appears on the parts invoice summary...
Reject of the Month - 04/23/2018
... rejected with error codes 81 and 243. The transaction was submitted in early April with labor operation 9102934 for 0.9 hour to reprogram the ECM and TCM with SPS as part of Phase 1 of the recall. The warranty administrator reviewed the recall...
Cadillac Moments Goodwill: - 04/23/2018
The Cadillac Moments Goodwill Tool is an exclusive resource used to assist in resolving unique customer concerns. Labor operation 0600425 has been created for use by the dealer for goodwill purposes, either inside or outside of warranty, to resolve customer...
Dead Battery - 06/25/2018
... to make valid warranty claims for any batteries replaced during inventory or at point of sale. A copy of the Midtronics GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery...
Recalls as Add On Repairs - 09/09/2014
Service advisors should always verify that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted...
Aftermarket Engine Calibrations - 01/21/2015
... and 2012-2015 Chevrolet Camaro vehicles equipped with a V6 engine.Dealers must utilize labor operation 0600014 for warranty claim submissions. The operation reimburses 0.2 labor hours. ...
Claiming Six or More Rental Days - 02/23/2015
Last fall, the Required Operating Procedures bulletin 04-00-89-015 was updated and one of the changes was the approval process for vehicle rentals over five days. It has been a long-time policy that rentals over five days required Warranty Support Center...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... at your dealership fully understand the process of new vehicle inspection. There is only one opportunity to get it right when it comes to the walk around inspection. During the walk around inspection, all visible surfaces must be examined for damage....
... front grille with the replaced components circled. The claim was closed with labor operation 1010570 Front Grille Replacement, 1.2 labor hours, and the 5 parts charged out on the claim; the front grille, the front lower grille, the right and...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... The P&P now reflects that change. As a reminder, diagnosis time, OLH, and straight time labor operations still require a separate clock time, per line, that are separately identifiable and labeled. All diagnosis time must be clocked prior to parts...
Job Card Write-Up and Final Closeout - 05/25/2022
... accurately at the time of job card write-up and must include the following: Job card open date indicating when the vehicle was received at the dealership. Date must reflect the month, date, and year. Complete VIN (one vehicle per job card) Odometer...
Diagnosis Time Requirements - 01/04/2022
Most diagnosis time, when allowed with the labor operation, pays up to 1.0 and a separate clock time IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause...
Labor Time Guide - 01/03/2022
... It is important to always apply the labor time that is in effect at the time of the job card open date. To view previous published times, click on the effective date drop down selector at the top right of the applicable year/make/model LTG publication....
Transmission Repair Clock Time - 01/27/2022
Last year GM updated the way many transmission repairs needed to be clocked. Previously, the options were base repair clock time and OLH, that required a separate clock time. Currently, technicians need separate clock times for base repair time, diagnostic...
Water Leaks - 04/26/2022
... Metal Replacement, to name a few. The water leaks section provides a handful of resealing labor operations (056 prefix) used to address a leak at a body joint, windshield, or plenum panel. The majority of the operations allow 0.5 hours base time with...
Reject of the Month - March 2022 - 02/23/2022
... DEF fluid supply module to resolve the issue. The final repair line 3 addressed the completion of open recall N192273630 Diesel Particulate Regeneration Frequency. The three lines were submitted for payment as follows: Line 1: ZREG: labor operation...
Updates and Reminders - 10/01/2021
... for rentals has been expanded from 7 calendar days to 10 calendar days effective with job card open date of 9/17/2021 through the end of the year. Service manager pre-approval is not required until the 10th calendar day of the rental. This empowerment...
Aluminum Wheel Refinishing - 06/27/2016
... dealer must record the wheel id stamp or the cast date on the wheel. The bulletin specific labor operation for refinishing painted aluminum wheels is 8080058. Actual repair order clock time is used for the labor time - technicians must show actual clock...
Part Names - 08/23/2016
... name and the parts department calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name" for a specific component, which in...
Battery Policy Still In Effect - 10/26/2016
... will be validated by the WSC - each test code is unique and decodable.Best Practice: attach a copy of the GR8 test printout to the warranty transaction.There will be two test printouts for vehicles with two batteries.A battery replacement claim must...
Cadillac Roadside - 07/25/2017
... for performed services must be obtained using the specific Roadside Assistance Labor Operation Number(s). Labor Op Roadside Service 0600002 $35 Flat Fee for Cadillac Roadside Assistance Technician to make the roadside service call 0600102 Replace...
Policy Changes - 07/25/2017
... add the line to the job card. Management is no longer required to approve added lines to address open safety, emissions, and non-compliance recalls on dealer owned inventory. Separate on/off time documentation requirements remain for any add-on repairs...
Accessories Employee Discount Program - 03/21/2017
The program provides eligible participants residing in the US with the opportunity to purchase accessories with a GM discount, at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of...
More Than Three Days Rental - 10/24/2017
... creating the pre-approval request, certain fields must be filled in. One field is the labor operation, which typically isn’t known at this point. Many dealers use a Concern Not Duplicated labor operation to get past this field as the approval will...
Strategy Based Diagnosis - 09/25/2018
... customer’s concern isn’t always accomplished at first check. Verify the vehicle is not operating as designed. If the vehicle is operating as designed, the technician may want to check an identical vehicle to be sure. Also, it’s possible...
Up Assemblies (UPDATED) - 07/23/2018
... cost of the part shipped by CCA and SPAC, at the same time, issued a credit to the dealer’s open account for the difference between the cost of the original ordered part and the shipped part. The adjustment then appears on the parts invoice summary...
Reject of the Month - 04/23/2018
... rejected with error codes 81 and 243. The transaction was submitted in early April with labor operation 9102934 for 0.9 hour to reprogram the ECM and TCM with SPS as part of Phase 1 of the recall. The warranty administrator reviewed the recall...
Cadillac Moments Goodwill: - 04/23/2018
The Cadillac Moments Goodwill Tool is an exclusive resource used to assist in resolving unique customer concerns. Labor operation 0600425 has been created for use by the dealer for goodwill purposes, either inside or outside of warranty, to resolve customer...
Dead Battery - 06/25/2018
... to make valid warranty claims for any batteries replaced during inventory or at point of sale. A copy of the Midtronics GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery...
Recalls as Add On Repairs - 09/09/2014
Service advisors should always verify that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted...
Aftermarket Engine Calibrations - 01/21/2015
... and 2012-2015 Chevrolet Camaro vehicles equipped with a V6 engine.Dealers must utilize labor operation 0600014 for warranty claim submissions. The operation reimburses 0.2 labor hours. ...
Claiming Six or More Rental Days - 02/23/2015
Last fall, the Required Operating Procedures bulletin 04-00-89-015 was updated and one of the changes was the approval process for vehicle rentals over five days. It has been a long-time policy that rentals over five days required Warranty Support Center...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... at your dealership fully understand the process of new vehicle inspection. There is only one opportunity to get it right when it comes to the walk around inspection. During the walk around inspection, all visible surfaces must be examined for damage....
GWM: Program Information - 04/28/2016
... maintenance for a period of 2 years/24,000 miles, with a limit of two service events. The labor operation and reimbursement amount are included in the guide.The GM Dealership Policies, Procedures and Guides link within Quick Links through the Global...
Update: Warranty Bulletin 060647001 - 04/28/2016
... to be entered on the warranty claim in the Cause or Correction comments or entered in the Labor Operation Dependency field, if required. The most current version also states that when more than one WCC is generated for a control module programming...
January 2016 Recall Update - 01/11/2016
... transaction sections have been updated. Approximately 1,800 vehicles are included in the recall population.Special Coverage 14423A: Fuel Tank Inlet Check Valve Fracture: The special coverage has been updated to reflect an update to the parts information...
December 2015 Recall Update - 12/01/2015
... vehicles that were sold were closed in IVH by GM. The customers were not contacted. GM is now re-opening the sold vehicles in IVH. Customers will receive the two labels to complete the recall once they become available. Safety Recall 14171C: Lapbelt...
Maintenance - 10/23/2015
... Chevrolet, Buick, and GMC models, commercial customers can continue to choose the Fleet Delete Option Code R9Y for this service. By doing so it allows an off-invoice credit in lieu of the Included Maintenance Programs for Chevrolet, Buick, and GMC models....
The Warranty Support Center - 10/02/2015
... the review process, agents follow procedures that have been established through the Required Operating Procedures Bulletin. The bulletin began as 18 points in April 2004, and has over the years evolved into its current, March 2015 version, with 8 points....
Process Review: Recall 10038 - 12/24/2010
... parts on the Job Card. Part number 89027403 is often left off of the repair and is required for operations V2276 and V2277.Installation of a "Second Design" Pedal Assembly cannot be done unless the V2276 Pedal Modification has been completed and the...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... manufacturer. Getting the process right the first time comes down to selecting the correct options from the Global Warranty Management drop down options. The following are the necessary steps to successful completion of the tire warranty process. ...
Analyzing Warranty Parts - 02/04/2010
... information/documentation on the job card, or lack of supporting information/documentation to properly analyze or justify part replacement.The service agent did not follow the published diagnostics, bulletins, and/or PI's. This led to unnecessary part...
Green Garage - 12/09/2013
A former Visteon executive sees huge opportunities for eco-friendly garages that focus on young people, vehicle owners that are just out of warranty, and women. The vision is to create customer friendly, transparent, environmentally friendly garages with...
July 2013 Recall Update - 07/03/2013
... a short in the circuit board. Dealers are to test the driver's window and door lock switches for proper operation. If the switches operate as designed, dealers are to install a protective coating on the door module. If the switches are not operating...
GWM Enhancements - 03/08/2012
... to users, a "session inactivity" window was created. After 20 minutes of inactivity, this new pop-up window will appear, informing the user of the approaching system timeout. A live countdown will display how long the user has before the system automatically...
Phone Pics - 10/08/2012
... of components, with descriptions. Many dealership technicians are taking advantage of this opportunity, usually on bigger jobs or ones that take a long time. Dealers are able to select the level of service they prefer with ClearMechanic. A mid-level...
Bulletin Updates - 08/30/2021
... in the Reference Charts section and includes 2016-18 model years. Bulletin 04-00-89-015W Required Operating Procedures – 8 Points has been updated to include the 2022 model year and to update text throughout the bulletin. The 8 Points bulletin...
EPC - 08/30/2021
... Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than one option provided for a specific component, review RPO information in IVH. Click the camera icon associated with the part to view the image. The program...
Electronic Parts Catalog - 08/30/2021
... able to refer to EPC to determine if the part number is related to a bulletin as well as view a copy of the bulletin. If the part number is bulletin related, view the bulletin for bulletin specific labor operations, unique submission requirements, a...
8-Point Bulletin Review - 08/30/2021
The Required Operating Procedures – 8 Points Bulletin provides requirements for dealership service operations. Each point is taken from the Service Policies & Procedures Manual. The bulletin may be used to perform an in-house audit review...
Authorization to Perform Repairs - 08/30/2021
... be obtained prior to any work being performed on the vehicle. A signature on any other invoice copy of the job card is not compliant. Warranty job cards must have “an authorization to perform repairs” statement, typically spelled out above...
Miscellaneous - 10/01/2021
... using a scan tool or other testing, the first clock time is typically diagnosis time. Many labor operations in the Labor Time Guide allow for diagnosis, but not all. When the appropriate labor operation for the repair made does not allow diagnosis time,...
New Vehicle Damage (NVD) - 10/01/2021
... an explanation of the damage may be written in the Remarks section. Do not include personal opinions within this section. ...
BrightDrop - 01/04/2022
GM’s electric delivery van brand, BrightDrop, opened its first dealership in Southern California. BrightDrop has signed agreements with FedEx Express and Merchants Fleet to provide its EV600 and EV410 midsize delivery vans. BrightDrop has also developed...
GMC First Timers $50 Service Private Offer - 12/01/2021
... dealership. The offer is valid through December 31, 2021. Transactions are submitted with labor operation 0602191 with transaction type ZSSP and the $50 reimbursement entered in the Miscellaneous/Net Item field. Reference GCUS-9-12090. ...
Cross-Line Warranty - 10/26/2021
... must be performed at a Cadillac dealership. When Cross-line warranty first became an option, the requirement stated for emergency repairs. It was several years later that the terminology was changed to “significantly inconvenienced”,...
Simplifying Transportation Transactions - 02/23/2022
... or one hour or more of frame repair. If a panel requires repair, use the paint labor operation for painting the panel after the repair. Claim OLH for the actual repair time. If a panel has to be replaced, use the labor operations within the Transportation...
(CPO) - Towing - 02/23/2022
... if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations Guide...
... maintenance for a period of 2 years/24,000 miles, with a limit of two service events. The labor operation and reimbursement amount are included in the guide.The GM Dealership Policies, Procedures and Guides link within Quick Links through the Global...
Update: Warranty Bulletin 060647001 - 04/28/2016
... to be entered on the warranty claim in the Cause or Correction comments or entered in the Labor Operation Dependency field, if required. The most current version also states that when more than one WCC is generated for a control module programming...
January 2016 Recall Update - 01/11/2016
... transaction sections have been updated. Approximately 1,800 vehicles are included in the recall population.Special Coverage 14423A: Fuel Tank Inlet Check Valve Fracture: The special coverage has been updated to reflect an update to the parts information...
December 2015 Recall Update - 12/01/2015
... vehicles that were sold were closed in IVH by GM. The customers were not contacted. GM is now re-opening the sold vehicles in IVH. Customers will receive the two labels to complete the recall once they become available. Safety Recall 14171C: Lapbelt...
Maintenance - 10/23/2015
... Chevrolet, Buick, and GMC models, commercial customers can continue to choose the Fleet Delete Option Code R9Y for this service. By doing so it allows an off-invoice credit in lieu of the Included Maintenance Programs for Chevrolet, Buick, and GMC models....
The Warranty Support Center - 10/02/2015
... the review process, agents follow procedures that have been established through the Required Operating Procedures Bulletin. The bulletin began as 18 points in April 2004, and has over the years evolved into its current, March 2015 version, with 8 points....
Process Review: Recall 10038 - 12/24/2010
... parts on the Job Card. Part number 89027403 is often left off of the repair and is required for operations V2276 and V2277.Installation of a "Second Design" Pedal Assembly cannot be done unless the V2276 Pedal Modification has been completed and the...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... manufacturer. Getting the process right the first time comes down to selecting the correct options from the Global Warranty Management drop down options. The following are the necessary steps to successful completion of the tire warranty process. ...
Analyzing Warranty Parts - 02/04/2010
... information/documentation on the job card, or lack of supporting information/documentation to properly analyze or justify part replacement.The service agent did not follow the published diagnostics, bulletins, and/or PI's. This led to unnecessary part...
Green Garage - 12/09/2013
A former Visteon executive sees huge opportunities for eco-friendly garages that focus on young people, vehicle owners that are just out of warranty, and women. The vision is to create customer friendly, transparent, environmentally friendly garages with...
July 2013 Recall Update - 07/03/2013
... a short in the circuit board. Dealers are to test the driver's window and door lock switches for proper operation. If the switches operate as designed, dealers are to install a protective coating on the door module. If the switches are not operating...
GWM Enhancements - 03/08/2012
... to users, a "session inactivity" window was created. After 20 minutes of inactivity, this new pop-up window will appear, informing the user of the approaching system timeout. A live countdown will display how long the user has before the system automatically...
Phone Pics - 10/08/2012
... of components, with descriptions. Many dealership technicians are taking advantage of this opportunity, usually on bigger jobs or ones that take a long time. Dealers are able to select the level of service they prefer with ClearMechanic. A mid-level...
Bulletin Updates - 08/30/2021
... in the Reference Charts section and includes 2016-18 model years. Bulletin 04-00-89-015W Required Operating Procedures – 8 Points has been updated to include the 2022 model year and to update text throughout the bulletin. The 8 Points bulletin...
EPC - 08/30/2021
... Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than one option provided for a specific component, review RPO information in IVH. Click the camera icon associated with the part to view the image. The program...
Electronic Parts Catalog - 08/30/2021
... able to refer to EPC to determine if the part number is related to a bulletin as well as view a copy of the bulletin. If the part number is bulletin related, view the bulletin for bulletin specific labor operations, unique submission requirements, a...
8-Point Bulletin Review - 08/30/2021
The Required Operating Procedures – 8 Points Bulletin provides requirements for dealership service operations. Each point is taken from the Service Policies & Procedures Manual. The bulletin may be used to perform an in-house audit review...
Authorization to Perform Repairs - 08/30/2021
... be obtained prior to any work being performed on the vehicle. A signature on any other invoice copy of the job card is not compliant. Warranty job cards must have “an authorization to perform repairs” statement, typically spelled out above...
Miscellaneous - 10/01/2021
... using a scan tool or other testing, the first clock time is typically diagnosis time. Many labor operations in the Labor Time Guide allow for diagnosis, but not all. When the appropriate labor operation for the repair made does not allow diagnosis time,...
New Vehicle Damage (NVD) - 10/01/2021
... an explanation of the damage may be written in the Remarks section. Do not include personal opinions within this section. ...
BrightDrop - 01/04/2022
GM’s electric delivery van brand, BrightDrop, opened its first dealership in Southern California. BrightDrop has signed agreements with FedEx Express and Merchants Fleet to provide its EV600 and EV410 midsize delivery vans. BrightDrop has also developed...
GMC First Timers $50 Service Private Offer - 12/01/2021
... dealership. The offer is valid through December 31, 2021. Transactions are submitted with labor operation 0602191 with transaction type ZSSP and the $50 reimbursement entered in the Miscellaneous/Net Item field. Reference GCUS-9-12090. ...
Cross-Line Warranty - 10/26/2021
... must be performed at a Cadillac dealership. When Cross-line warranty first became an option, the requirement stated for emergency repairs. It was several years later that the terminology was changed to “significantly inconvenienced”,...
Simplifying Transportation Transactions - 02/23/2022
... or one hour or more of frame repair. If a panel requires repair, use the paint labor operation for painting the panel after the repair. Claim OLH for the actual repair time. If a panel has to be replaced, use the labor operations within the Transportation...
(CPO) - Towing - 02/23/2022
... if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations Guide...
(CPO) Coverage - 02/23/2022
... original in-service date.” Coverage excludes wear items and batteries. CBG CPO Operations Guide...
Bidirectional Charging - 03/28/2022
... testing will take place this summer in San Francisco. It is anticipated that the pilot will be open to larger customer trials by the end of the year. ...
Bulletin 21NA068 - 01/27/2022
Claims submitted with labor operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement must be submitted with GM Authorization for review with a picture of the Signal Detection screen attached. The policy went into effect with...
CoL Learning Path - 01/27/2022
Learning Paths help users plan their training and serve as a record of achievement. Both required courses and optional courses are displayed in the Learning Path. A required course must be taken for your learning path, a self-selected course is chosen...
Missing Modules - 02/23/2022
Bulletin 22-NA-020 was released in late January. It provides helpful information regarding vehicle features and options on some customer’s vehicles that are not activated due to the shortage of semiconductors. Select 2022 model year vehicles have...
Tire PRA Update - 02/23/2022
... was a duplicate submission based on the BAC #, VIN, Job Card Number, Job Card Date, and Labor Operation. If a duplicate exists, the user will be alerted that a duplicate was found in the system....
Collaboration - 02/23/2022
... eMotors has provided sustainable fleet solutions since 2009 and has offered zero-emissions options for commercial fleets since 2018....
Eligibility to Service - 04/26/2022
... for electric models. Dealers must remain current on the requirements at the time a job card is opened involving an EV model. Only 100% EV trained technicians may perform electric vehicle repairs....
Ramping Up - 04/26/2022
GM has made a deal to secure cobalt from Glencore’s operations in Australia as it boosts electric vehicle production to meet rising demand. The cobalt will be used in GM’s Ultium battery cathodes, which powers the Chevrolet Silverado EV, GMC...
Missed Revenue - 05/25/2022
... the process, and correct your customer’s warranty concerns, GM provides dealers with the option of purchasing needed parts from another dealer or get the parts express shipped. With the two program options there is potential missed revenue. A...
Reject of the Month - June 2022 - 05/25/2022
... and push rod, as well as all necessary seals and gaskets. To complete the repair the coolant was topped off, oil and filter changed, codes cleared, and test driven. The transaction was closed with the labor operation for the camshaft with 19.9...
Digital Manuals - 07/27/2022
... app on the infotainment system. Some vehicles will have a smaller printed manual called Essential Operating and Safety Information provided within the vehicle. ...
Labor Time Guide Request for Review Process - 08/22/2022
... form can be accessed by selecting the FEEDBACK icon (looks like a yellow mail slot with 2 envelopes) at the top right corner of the screen. This form can be used to request time increases, new add conditions, new labor operations, increase part allowances,...
Special Coverage - 11/21/2022
... parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe...
The PRA Process - 11/21/2022
... both upper and lower control arms require pre-approval. To help understand specific labor operation pairings that are restricted, the Warranty Resource Center app has a very helpful section that is titled “Certified Service Mobil Toolbox...
Goodwill - 11/22/2022
Goodwill tools are used to offset customer inconvenience/dissatisfaction or to offer additional protection and peace of mind. Goodwill is not an expense to cover a vehicle repair. Eleven different options are available for goodwill assistance.
Virtual Warranty Seminars - 10/27/2022
... to provide the information necessary to understanding warranty reports and identifying areas of opportunity in the dealership’s warranty process. GCUS-6-1217 ...
Warranty Chat - 10/28/2022
The Warranty Resource Center now offers a chat feature that provides you with an opportunity to connect with a Subject Matter Expert. This new feature is in addition to the many features available within the WRC.
Retrofit Campaigns - 10/28/2022
... is eligible for retrofit. Retrofits may be launched in phases, with vehicles listed with an “Open” status once parts are available. GCUS-17-465 ...
November2022 Recall Update - 10/28/2022
... and wear resulting in the separation of one or more ball joints from their sockets during wiper operation. Dealers will inspect the wiper module and repair or replace as necessary. Customer Satisfaction Recall N212354520 Heated Vented Seats...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
SAVI - 09/26/2022
... or causal DTC entries. Tip: Dongles will eventually be required for warranty claim submissions. Options include GM SAVI, eAdvisor, and Tekion....
Transportation Claims and Related Damage - 09/26/2022
... part causes damage to additional parts, this is considered consequential damage. The labor operation of the part that failed is used and parts damaged by that failure are all claimed under that labor operation. The time to replace parts damaged due to...
Coverage Code P - 07/25/2023
... the transition from the coverage code table to powertrain coverage identification with the labor operation would take 6-8 months. Effective with the July 2023 release of the LTG, the transition has been completed. The PCC table is no longer an available...
... original in-service date.” Coverage excludes wear items and batteries. CBG CPO Operations Guide...
Bidirectional Charging - 03/28/2022
... testing will take place this summer in San Francisco. It is anticipated that the pilot will be open to larger customer trials by the end of the year. ...
Bulletin 21NA068 - 01/27/2022
Claims submitted with labor operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement must be submitted with GM Authorization for review with a picture of the Signal Detection screen attached. The policy went into effect with...
CoL Learning Path - 01/27/2022
Learning Paths help users plan their training and serve as a record of achievement. Both required courses and optional courses are displayed in the Learning Path. A required course must be taken for your learning path, a self-selected course is chosen...
Missing Modules - 02/23/2022
Bulletin 22-NA-020 was released in late January. It provides helpful information regarding vehicle features and options on some customer’s vehicles that are not activated due to the shortage of semiconductors. Select 2022 model year vehicles have...
Tire PRA Update - 02/23/2022
... was a duplicate submission based on the BAC #, VIN, Job Card Number, Job Card Date, and Labor Operation. If a duplicate exists, the user will be alerted that a duplicate was found in the system....
Collaboration - 02/23/2022
... eMotors has provided sustainable fleet solutions since 2009 and has offered zero-emissions options for commercial fleets since 2018....
Eligibility to Service - 04/26/2022
... for electric models. Dealers must remain current on the requirements at the time a job card is opened involving an EV model. Only 100% EV trained technicians may perform electric vehicle repairs....
Ramping Up - 04/26/2022
GM has made a deal to secure cobalt from Glencore’s operations in Australia as it boosts electric vehicle production to meet rising demand. The cobalt will be used in GM’s Ultium battery cathodes, which powers the Chevrolet Silverado EV, GMC...
Missed Revenue - 05/25/2022
... the process, and correct your customer’s warranty concerns, GM provides dealers with the option of purchasing needed parts from another dealer or get the parts express shipped. With the two program options there is potential missed revenue. A...
Reject of the Month - June 2022 - 05/25/2022
... and push rod, as well as all necessary seals and gaskets. To complete the repair the coolant was topped off, oil and filter changed, codes cleared, and test driven. The transaction was closed with the labor operation for the camshaft with 19.9...
Digital Manuals - 07/27/2022
... app on the infotainment system. Some vehicles will have a smaller printed manual called Essential Operating and Safety Information provided within the vehicle. ...
Labor Time Guide Request for Review Process - 08/22/2022
... form can be accessed by selecting the FEEDBACK icon (looks like a yellow mail slot with 2 envelopes) at the top right corner of the screen. This form can be used to request time increases, new add conditions, new labor operations, increase part allowances,...
Special Coverage - 11/21/2022
... parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe...
The PRA Process - 11/21/2022
... both upper and lower control arms require pre-approval. To help understand specific labor operation pairings that are restricted, the Warranty Resource Center app has a very helpful section that is titled “Certified Service Mobil Toolbox...
Goodwill - 11/22/2022
Goodwill tools are used to offset customer inconvenience/dissatisfaction or to offer additional protection and peace of mind. Goodwill is not an expense to cover a vehicle repair. Eleven different options are available for goodwill assistance.
Virtual Warranty Seminars - 10/27/2022
... to provide the information necessary to understanding warranty reports and identifying areas of opportunity in the dealership’s warranty process. GCUS-6-1217 ...
Warranty Chat - 10/28/2022
The Warranty Resource Center now offers a chat feature that provides you with an opportunity to connect with a Subject Matter Expert. This new feature is in addition to the many features available within the WRC.
Retrofit Campaigns - 10/28/2022
... is eligible for retrofit. Retrofits may be launched in phases, with vehicles listed with an “Open” status once parts are available. GCUS-17-465 ...
November2022 Recall Update - 10/28/2022
... and wear resulting in the separation of one or more ball joints from their sockets during wiper operation. Dealers will inspect the wiper module and repair or replace as necessary. Customer Satisfaction Recall N212354520 Heated Vented Seats...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
SAVI - 09/26/2022
... or causal DTC entries. Tip: Dongles will eventually be required for warranty claim submissions. Options include GM SAVI, eAdvisor, and Tekion....
Transportation Claims and Related Damage - 09/26/2022
... part causes damage to additional parts, this is considered consequential damage. The labor operation of the part that failed is used and parts damaged by that failure are all claimed under that labor operation. The time to replace parts damaged due to...
Coverage Code P - 07/25/2023
... the transition from the coverage code table to powertrain coverage identification with the labor operation would take 6-8 months. Effective with the July 2023 release of the LTG, the transition has been completed. The PCC table is no longer an available...
Technician Documentation Requirements - 08/29/2023
... must be entered in the comment field of the warranty transaction. Additionally, verify the proper amount of refridgerant is charged to the repair, if required. For specific wiring and connector repairs, either the connector end view, locator view,...
Technician Documentation Requirements - 08/29/2023
... must be entered in the comment field of the warranty transaction. Additionally, verify the proper amount of refridgerant is charged to the repair, if required. For specific wiring and connector repairs, either the connector end view, locator view,...
Transportation Transactions - 07/25/2023
... and select the transportation claim prompt. Transportation transactions allow the same labor operation to be used for two separate repairs on the same job (e.g. the right and left front doors are scratched) in cases where there is only one operation...
The Warranty Resource Center - 04/25/2023
... sites in Global, including Global Warranty Management, Service Information, CPO Restricted Labor Ops, Service Advisor Vehicle Interface (SAVI), P&P Manuals and IVH. There are currently numerous SAVI/dongle device resources available in the...
Vehicle Has Left the Premise - 04/25/2023
When repairs are completed and/or replacement parts are ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent Facility internal accounting procedures. Reference...
Job Card Closeout - 04/25/2023
Before closeout of the job card, the odometer ending mileage must be recorded and transferred from the technician shop copy to all copies of the job card. The job card open and close dates entered in GWM must be substantiated by job card documentation....
Reject of the Month - July 2023 - 06/27/2023
... and N222375791, were recently updated to include additional models. When a vehicle with an open recall for the park assist retrofit has been presented at the dealership for service it is imperative that the bulletin is reviewed in its entirety, including...
Cruise - 01/04/2023
GM’s robotaxi unit, Cruise, plans to enter many markets and scale up operations to thousands of vehicles in 2023. Cruise has announced plans to start offering rides in Austin and Phoenix, in addition to its current base in San Francisco.
Diagnosis Time Requirements - 01/04/2023
Most variable diagnosis time, when allowed with the labor operation, pays up to 1.0 and a separate clock time that is labeled IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The...
Causal Part - 01/24/2023
... the causal part. As a reminder: Only one part number can be specified as the causal part per labor operation. If the part that caused the failure is not one of the parts submitted on the transaction, utilize the Causal Part Number or description field...
EV Readiness - 02/28/2023
... for payment in GWM. Dealers must remain current on requirements at the time a job card is opened involving an EV model. ...
GM Authorization - 02/28/2023
... the vehicle and the repair performed. 5. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation number and the selected failed part. The wrong labor operation, or the incorrect failed...
Battery Errors - 04/26/2023
The first validation of the Warranty Code associated with the submission of a battery replacement labor operation is verification that the code is the correct number of digits, either 15 digits (GR8) or 20 digits (DCBS). All other validations that trigger...
Pre-Repair Authorization - 08/29/2023
... 21, 2023. *2022-Current Model Year IP Extension/Upper Trim Panel. The associated labor operations: 1032590, 1033250, and 1033270 will be restricted September 5, 2023. Prior to September 5, dealers are encouraged to familiarize themselves with submitting...
Public Charging - 09/26/2023
... Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis to form a joint venture which will develop a new, high powered charging network targeting at least 30,000 chargers. The first stations are expected to open in the US in the summer of 2024 and Canada...
Job Card Systems - 09/25/2023
... record, store, and internally route all required information without using any printed job card copies to document any data input. Depending on the DMS, service management can make electronic approvals if the electronic job card system is capable of...
3rd Party Rentals - 09/25/2023
Dealerships who don’t have rental vehicles available through their Courtesy Transportation Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor...
Claiming Courtesy Transportation - 10/25/2023
... customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers probably prefer a...
Techline Connect (TLC) - 10/25/2023
... you are logged into GlobalConnect, you can launch TLC without a second login. Going forward the option to log in through the TLC desktop icon will be removed. ...
Guidelines for Wheel Alignments - 10/25/2023
... shipment to the dealership, the vehicle’s suspension requires some time to reach normal operating position. For this reason, new vehicles are not to be aligned until they have accumulated at least 500 miles. If a vehicle came from the factory with...
Certain Transmission Repairs - 12/26/2023
Transmission repairs can be labor intensive. A few years back, GM revamped internal transmission labor operations to include diagnosis time and additional time “to clean debris and inspect components for reuse”. The variable diagnosis time...
Supercharger Adaptor - 12/26/2023
The GM NACS to CCS1 Supercharger adaptor will be sold as a vehicle accessory through the dealership, for the option of ship to home or pickup at the dealership. To get the adaptors to the customer in as quickly as possible, the adaptors will only be available...
Start the Year Off Strong - 12/26/2023
... error messages associated with the transaction. Ensure that each of the errors are addressed or properly explained in the comments section of the claim. In some cases, there may be error code(s) that can be addressed at the dealer level, for example...
EV Contenders - 01/29/2024
... have to navigate the medley of demand, technology, features and price. The Cadillac Escalade IQ, Optiq, Chevrolet Equinox EV, Tahoe and Suburban are all on the list of the most interesting new contenders. ...
End of Year - 11/29/2023
2024 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
... must be entered in the comment field of the warranty transaction. Additionally, verify the proper amount of refridgerant is charged to the repair, if required. For specific wiring and connector repairs, either the connector end view, locator view,...
Technician Documentation Requirements - 08/29/2023
... must be entered in the comment field of the warranty transaction. Additionally, verify the proper amount of refridgerant is charged to the repair, if required. For specific wiring and connector repairs, either the connector end view, locator view,...
Transportation Transactions - 07/25/2023
... and select the transportation claim prompt. Transportation transactions allow the same labor operation to be used for two separate repairs on the same job (e.g. the right and left front doors are scratched) in cases where there is only one operation...
The Warranty Resource Center - 04/25/2023
... sites in Global, including Global Warranty Management, Service Information, CPO Restricted Labor Ops, Service Advisor Vehicle Interface (SAVI), P&P Manuals and IVH. There are currently numerous SAVI/dongle device resources available in the...
Vehicle Has Left the Premise - 04/25/2023
When repairs are completed and/or replacement parts are ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent Facility internal accounting procedures. Reference...
Job Card Closeout - 04/25/2023
Before closeout of the job card, the odometer ending mileage must be recorded and transferred from the technician shop copy to all copies of the job card. The job card open and close dates entered in GWM must be substantiated by job card documentation....
Reject of the Month - July 2023 - 06/27/2023
... and N222375791, were recently updated to include additional models. When a vehicle with an open recall for the park assist retrofit has been presented at the dealership for service it is imperative that the bulletin is reviewed in its entirety, including...
Cruise - 01/04/2023
GM’s robotaxi unit, Cruise, plans to enter many markets and scale up operations to thousands of vehicles in 2023. Cruise has announced plans to start offering rides in Austin and Phoenix, in addition to its current base in San Francisco.
Diagnosis Time Requirements - 01/04/2023
Most variable diagnosis time, when allowed with the labor operation, pays up to 1.0 and a separate clock time that is labeled IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The...
Causal Part - 01/24/2023
... the causal part. As a reminder: Only one part number can be specified as the causal part per labor operation. If the part that caused the failure is not one of the parts submitted on the transaction, utilize the Causal Part Number or description field...
EV Readiness - 02/28/2023
... for payment in GWM. Dealers must remain current on requirements at the time a job card is opened involving an EV model. ...
GM Authorization - 02/28/2023
... the vehicle and the repair performed. 5. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation number and the selected failed part. The wrong labor operation, or the incorrect failed...
Battery Errors - 04/26/2023
The first validation of the Warranty Code associated with the submission of a battery replacement labor operation is verification that the code is the correct number of digits, either 15 digits (GR8) or 20 digits (DCBS). All other validations that trigger...
Pre-Repair Authorization - 08/29/2023
... 21, 2023. *2022-Current Model Year IP Extension/Upper Trim Panel. The associated labor operations: 1032590, 1033250, and 1033270 will be restricted September 5, 2023. Prior to September 5, dealers are encouraged to familiarize themselves with submitting...
Public Charging - 09/26/2023
... Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis to form a joint venture which will develop a new, high powered charging network targeting at least 30,000 chargers. The first stations are expected to open in the US in the summer of 2024 and Canada...
Job Card Systems - 09/25/2023
... record, store, and internally route all required information without using any printed job card copies to document any data input. Depending on the DMS, service management can make electronic approvals if the electronic job card system is capable of...
3rd Party Rentals - 09/25/2023
Dealerships who don’t have rental vehicles available through their Courtesy Transportation Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor...
Claiming Courtesy Transportation - 10/25/2023
... customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers probably prefer a...
Techline Connect (TLC) - 10/25/2023
... you are logged into GlobalConnect, you can launch TLC without a second login. Going forward the option to log in through the TLC desktop icon will be removed. ...
Guidelines for Wheel Alignments - 10/25/2023
... shipment to the dealership, the vehicle’s suspension requires some time to reach normal operating position. For this reason, new vehicles are not to be aligned until they have accumulated at least 500 miles. If a vehicle came from the factory with...
Certain Transmission Repairs - 12/26/2023
Transmission repairs can be labor intensive. A few years back, GM revamped internal transmission labor operations to include diagnosis time and additional time “to clean debris and inspect components for reuse”. The variable diagnosis time...
Supercharger Adaptor - 12/26/2023
The GM NACS to CCS1 Supercharger adaptor will be sold as a vehicle accessory through the dealership, for the option of ship to home or pickup at the dealership. To get the adaptors to the customer in as quickly as possible, the adaptors will only be available...
Start the Year Off Strong - 12/26/2023
... error messages associated with the transaction. Ensure that each of the errors are addressed or properly explained in the comments section of the claim. In some cases, there may be error code(s) that can be addressed at the dealer level, for example...
EV Contenders - 01/29/2024
... have to navigate the medley of demand, technology, features and price. The Cadillac Escalade IQ, Optiq, Chevrolet Equinox EV, Tahoe and Suburban are all on the list of the most interesting new contenders. ...
End of Year - 11/29/2023
2024 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Chevrolet Cruise - 11/29/2023
... at the Factory Zero Detroit-Hamtramck Assembly Center after Cruise LLC suspended its US driverless operations. The Origin is an autonomous shuttle with no steering wheel or gas pedal that seats up to 6 people. The vehicle was revealed in 2020 and has...
Parts Workbench Plus - 11/29/2023
The Dealer Fixed Operations Advisory Board (DFOAB) elected to move the decommission date for EPIC to December 1, 2023 to widen the window for dealer transition. All functionality associated with EPIC has been transferred to Parts Workbench Plus.
Transportation Damage Coding - 12/26/2023
... repair/replace the front door panel) the outside rearview mirror should be submitted with the appropriate labor operation and damage code, but no labor since it was already off the vehicle. The most important step in a successful transportation...
Reject of the Month - March 2024 - 02/26/2024
... in January with the accessory bag missing from the interior of the vehicle. The dealership opened a job card with documentation supporting the missing components and the appropriate parts charged out on the repair line. The warranty administrator assigned...
GM Authorization - 02/26/2024
... for the vehicle and the repair performed. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation number and the selected failed part. The wrong labor operation, or the incorrect failed...
Straight Time Reminder - 02/26/2024
... be clocked separately from the straight time clock time (Note: in some instances, the ST labor operation will include variable diagnosis). You may not claim OLH if there is only one clock time on the job card. Service management must sign, date, time,...
GM Accessories Employee Discount Program - 01/29/2024
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Corvette Maintenance - 08/25/2020
... an oil change, tire rotation, and transmission canister filter change and transmission fluid top-off. Dealer reimbursement for the one-time service is $205 using labor operation 0600723....
ELW and EFM - 10/27/2020
... Buick, GMC, or Cadillac vehicle they can select a longer bumper to bumper limited warranty: the optional Extended Limited Warranty (ELW). ELW provides coverage for Chevrolet, GMC, and 2020MY and new Buick vehicles with 60 months/60,000 mile coverage....
GMC Yukon - 10/27/2020
The redesigned GMC Yukon Denali interior will feature four color theme options, each with a unique authentic wood. The SUV will also have an exclusive instrument panel, unique stitching, and 14 Bose speakers. The Yukon and Yukon XL rank number 3 in the...
Reject of the Month - November 2020 - 10/27/2020
... job card was written to address the damage and the vehicle was taken to the body shop where the rocker panel was repaired and refinished, with a repair total of just over $500. The warranty administrator selected a closet to paint labor operation for...
Work From Home - 09/22/2020
... remotely since March of this year. At this point GM states that their outlook is to continue to operate as they are today until June 30, 2021. GM is also working to create a more flexible work culture after the pandemic. ...
August 2020 Recall Update - 07/30/2020
... Monitoring for Stochastic Pre-Ignition: The bulletin has been updated to include a copy of the customer notification letter. The recall population includes certain 2016-17 Chevrolet Malibu vehicles equipped with a LFV (1.5L Turbo) engine. Customer...
STS Empowerment Thresholds - 07/30/2020
The Service Technical College has increased remote training opportunities in an effort to help the dealer continue to build technician skills during these unusual times. With the 2020 Service Training Standards (STS), dealers are able to achieve 90% of...
Mail Out Review Trends: Weak 3 C's - 07/30/2020
... The cause and correction statements documented by the technician are crucial to accurate labor operation selection, and consequently the labor time that is applied to the claim. These details also support variable diagnostic time, OLH, and additional...
Mail Out Review Trends: Diagnostic Time - 07/30/2020
... and separate time punches, as well as an electrical issue requiring diagnosis. Those labor operations that contain diagnostic time will specify that it is for electrical diagnosis. Prior to including the time on the job card, review the 3 C’s to...
GWM Transaction Submission - 05/28/2020
Dealers have the option of submitting their warranty transactions through their Dealer Management System (DMS) or to manually submit their transactions in the Global Warranty Management system. Generally, it boils down to the user’s preference....
VOC, CAC, and TAC Cases - 04/29/2020
Dealer Case Management (DCM) provides the option of printing a list of all VOC, CAC, and TAC cases, a summary of cases, or details of a case. A specific case detail may provide necessary support for a warranty transaction. To print the case in DCM, click...
WPC - 05/28/2020
The WPC has begun resuming normal operations, effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected...
Reject of the Month - 02/27/2020
... must document the steps taken to correct the customer’s concern in detail on the shop copy of the job card. All technician documentation must be traceable back to the technician performing the repair on the associated job card. Bulletin 040089015...
Coronavirus: Share Your Thoughts - 03/27/2020
... need arises? For those of you that have noticed a decrease in service business, have you taken the opportunity to get caught up with the open job card report, the warranty receivable schedule or other back-burner tasks? We look forward to hearing your...
Cadillac CT6 - 02/27/2020
... offering a high-powered Blackwing V8, and equipped with SuperCruise. Look for the SuperCruise option on the 2021 CT4, CT5, and Escalade. ...
March 2020 Recall Update - 02/27/2020
... may have had an interim like-for-like repair performed under a previous air bag recall. The propellant wafers in some of the inflators may degrade over time, which could lead to overaggressive combustion in the event the air bag is activated. Dealers...
Policies and Procedures 2021 - 03/22/2021
... Dealer Empowerment portal. Some clarification was added regarding courtesy transportation options on a vehicle with a Special Coverage. Just like Recalls on vehicles out of warranty, no courtesy transportation options are allowed, unless specified...
High Voltage Battery - 03/22/2021
... table that provides a summary of model years, vehicles, components, applicable bulletins, labor operations, and eligible Administrative Allowances. The components that are listed within the bulletin are covered by the terms of the New Vehicle Limited...
... at the Factory Zero Detroit-Hamtramck Assembly Center after Cruise LLC suspended its US driverless operations. The Origin is an autonomous shuttle with no steering wheel or gas pedal that seats up to 6 people. The vehicle was revealed in 2020 and has...
Parts Workbench Plus - 11/29/2023
The Dealer Fixed Operations Advisory Board (DFOAB) elected to move the decommission date for EPIC to December 1, 2023 to widen the window for dealer transition. All functionality associated with EPIC has been transferred to Parts Workbench Plus.
Transportation Damage Coding - 12/26/2023
... repair/replace the front door panel) the outside rearview mirror should be submitted with the appropriate labor operation and damage code, but no labor since it was already off the vehicle. The most important step in a successful transportation...
Reject of the Month - March 2024 - 02/26/2024
... in January with the accessory bag missing from the interior of the vehicle. The dealership opened a job card with documentation supporting the missing components and the appropriate parts charged out on the repair line. The warranty administrator assigned...
GM Authorization - 02/26/2024
... for the vehicle and the repair performed. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation number and the selected failed part. The wrong labor operation, or the incorrect failed...
Straight Time Reminder - 02/26/2024
... be clocked separately from the straight time clock time (Note: in some instances, the ST labor operation will include variable diagnosis). You may not claim OLH if there is only one clock time on the job card. Service management must sign, date, time,...
GM Accessories Employee Discount Program - 01/29/2024
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Corvette Maintenance - 08/25/2020
... an oil change, tire rotation, and transmission canister filter change and transmission fluid top-off. Dealer reimbursement for the one-time service is $205 using labor operation 0600723....
ELW and EFM - 10/27/2020
... Buick, GMC, or Cadillac vehicle they can select a longer bumper to bumper limited warranty: the optional Extended Limited Warranty (ELW). ELW provides coverage for Chevrolet, GMC, and 2020MY and new Buick vehicles with 60 months/60,000 mile coverage....
GMC Yukon - 10/27/2020
The redesigned GMC Yukon Denali interior will feature four color theme options, each with a unique authentic wood. The SUV will also have an exclusive instrument panel, unique stitching, and 14 Bose speakers. The Yukon and Yukon XL rank number 3 in the...
Reject of the Month - November 2020 - 10/27/2020
... job card was written to address the damage and the vehicle was taken to the body shop where the rocker panel was repaired and refinished, with a repair total of just over $500. The warranty administrator selected a closet to paint labor operation for...
Work From Home - 09/22/2020
... remotely since March of this year. At this point GM states that their outlook is to continue to operate as they are today until June 30, 2021. GM is also working to create a more flexible work culture after the pandemic. ...
August 2020 Recall Update - 07/30/2020
... Monitoring for Stochastic Pre-Ignition: The bulletin has been updated to include a copy of the customer notification letter. The recall population includes certain 2016-17 Chevrolet Malibu vehicles equipped with a LFV (1.5L Turbo) engine. Customer...
STS Empowerment Thresholds - 07/30/2020
The Service Technical College has increased remote training opportunities in an effort to help the dealer continue to build technician skills during these unusual times. With the 2020 Service Training Standards (STS), dealers are able to achieve 90% of...
Mail Out Review Trends: Weak 3 C's - 07/30/2020
... The cause and correction statements documented by the technician are crucial to accurate labor operation selection, and consequently the labor time that is applied to the claim. These details also support variable diagnostic time, OLH, and additional...
Mail Out Review Trends: Diagnostic Time - 07/30/2020
... and separate time punches, as well as an electrical issue requiring diagnosis. Those labor operations that contain diagnostic time will specify that it is for electrical diagnosis. Prior to including the time on the job card, review the 3 C’s to...
GWM Transaction Submission - 05/28/2020
Dealers have the option of submitting their warranty transactions through their Dealer Management System (DMS) or to manually submit their transactions in the Global Warranty Management system. Generally, it boils down to the user’s preference....
VOC, CAC, and TAC Cases - 04/29/2020
Dealer Case Management (DCM) provides the option of printing a list of all VOC, CAC, and TAC cases, a summary of cases, or details of a case. A specific case detail may provide necessary support for a warranty transaction. To print the case in DCM, click...
WPC - 05/28/2020
The WPC has begun resuming normal operations, effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected...
Reject of the Month - 02/27/2020
... must document the steps taken to correct the customer’s concern in detail on the shop copy of the job card. All technician documentation must be traceable back to the technician performing the repair on the associated job card. Bulletin 040089015...
Coronavirus: Share Your Thoughts - 03/27/2020
... need arises? For those of you that have noticed a decrease in service business, have you taken the opportunity to get caught up with the open job card report, the warranty receivable schedule or other back-burner tasks? We look forward to hearing your...
Cadillac CT6 - 02/27/2020
... offering a high-powered Blackwing V8, and equipped with SuperCruise. Look for the SuperCruise option on the 2021 CT4, CT5, and Escalade. ...
March 2020 Recall Update - 02/27/2020
... may have had an interim like-for-like repair performed under a previous air bag recall. The propellant wafers in some of the inflators may degrade over time, which could lead to overaggressive combustion in the event the air bag is activated. Dealers...
Policies and Procedures 2021 - 03/22/2021
... Dealer Empowerment portal. Some clarification was added regarding courtesy transportation options on a vehicle with a Special Coverage. Just like Recalls on vehicles out of warranty, no courtesy transportation options are allowed, unless specified...
High Voltage Battery - 03/22/2021
... table that provides a summary of model years, vehicles, components, applicable bulletins, labor operations, and eligible Administrative Allowances. The components that are listed within the bulletin are covered by the terms of the New Vehicle Limited...
Key Fob Warranty - 05/26/2021
Warranty claims for key fob replacements (labor operation 6430280) require GM Authorization effective with job cards dated April 1, 2021. This policy affects all 2017 and newer model year vehicles equipped with RPO ATH or AVJ. The transaction submission...
Advanced Design and Technology Campus - 07/27/2021
... Coast technology centers and leading universities and design schools. The site is scheduled to open in the second half of 2022....
Diesel Engine Block Heater Cord - 07/27/2021
... N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to Safety Recall N212329840 and placed in “Incomplete-Remedy Not Available” status. Claims...
Four Wheel Steer - 08/30/2021
The Chevrolet Silverado electric pickup will offer available Four-Wheel Steer. The option is a chassis feature that enables the vehicle to steer all four wheels, providing increased agility and tighter turning radius at low speeds, improved handling,...
TPMS Learn - 07/27/2021
... message on the DIC shortly after delivery. The TPM sensor learn is included in the PDI labor operation, therefore a warranty claim for the sensor learn after PDI may result in a chargeback....
Diagnostic Charge Battery Station - 11/25/2020
... capacity from 40 amps to 80 amps, and update the DCBS’s printer with additional language options. ...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe...
PDI Inspection Forms - 01/27/2021
... is available within the GlobalConnect App Center. Once the app has been launched select the appropriate model year tab and model to open the PDI form. ...
10-Speed Automatic Transmission - 02/25/2021
GM has announced plans to invest $93 million at its Romulus, MI, propulsion plant to increase machining capability and $7 million at is Bedford, IN, casting operations to add die casting capability. The investments will back additional production of GM’s...
Support / Chat - 01/27/2021
... to quickly find the necessary information. A VIN may also be entered in the search bar to view open cases, IVH information, and any articles related to the VIN and vehicle type....
New Year, New Labor Rate - 11/29/2018
For those dealers enrolled in the Option C Labor Rate, the new rate will go into effect on Tuesday, January 1, 2019. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
Canadian Vehicles - 11/29/2018
... button, an ESC must convert the component. Update IVH by submitting a ZSET transaction with labor operation 0620018 prior to or at the time of the first service. ...
Why Technicians Leave - 03/27/2019
Dissatisfaction with flat rate pay plans, reduced automaker reimbursements for warranty work, limited opportunities for advancement, and desire for a more predictable workweek are some of the factors that service technicians state when deciding to leave...
GM Invests in Assembly Plant - 04/22/2019
... was part of GM’s new commitment to invest a total of $1.8 billion in US manufacturing operations....
Emissions Coverage - 03/27/2019
The Labor Time Guide displays a coverage code to indicate which labor operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E (Emission Limited Warranty). Coverage code E1 (Emission Select State...
Odometer Discrepancy - 01/21/2019
... Vehicle Diagnostics data on/around the date of the job card. GM Warranty Operations will notify dealers when a potential mileage discrepancy exists on a paid transaction. Affected dealers must conduct an internal review to identify the source of the...
CSMT App - 02/21/2019
... in the request. The app may be downloaded for free and is available for use on Android and Apple Operating Systems, including tablets and iPads. ...
Courtesy Transportation Reminders - 02/21/2019
... to claim $21 for a same/partial day rental. Cadillac customers may be offered any transportation option for same-day repairs. To qualify for overnight, the customer’s vehicle must be inoperable, not safe to drive, parts are not available, or there...
Authorization Updates - 01/21/2019
... the following: customer signature not available, warranty on dealer owned inventory, and add on operations. Authorizations that are required at the time of transaction submission, such as OLH or policy adjustments, may now be authorized with a...
Battery Test Procedures - 12/19/2018
When testing a battery, the correct battery cold cranking amperage (CCA) ratings and battery type are critical for proper test results when using the GR8 tester. In fact, since battery labor operations are restricted beginning with the 2016 model year,...
CAC & PET - 12/19/2018
... provide the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case. ...
Product Field Action Working Capital Assistance Program - 06/26/2019
... as a means of providing financial support to dealers for used vehicles being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available. In the first quarter of 2019 the program...
The Service Process - 06/26/2019
... scheduled for a maintenance visit. Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not perform to an acceptable level, leaving room for error or for unsatisfied...
Temp Workers - 07/30/2019
GM is proposing to hire more temporary employees at US factories and trim its $900 million health care bill for union employees. The proposal faces heavy opposition from the UAW. Workers at plants run by Toyota, Nissan, and Honda make $50 an hour in wages...
Educating the Team - 08/27/2019
... as the new information coming down the pipe. The warranty administrator is tasked with staying on top of these changes to ensure warranty transaction compliance. But, how does the rest of the service team learn and adapt to these new, updated, and/or...
Warranty claims for key fob replacements (labor operation 6430280) require GM Authorization effective with job cards dated April 1, 2021. This policy affects all 2017 and newer model year vehicles equipped with RPO ATH or AVJ. The transaction submission...
Advanced Design and Technology Campus - 07/27/2021
... Coast technology centers and leading universities and design schools. The site is scheduled to open in the second half of 2022....
Diesel Engine Block Heater Cord - 07/27/2021
... N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to Safety Recall N212329840 and placed in “Incomplete-Remedy Not Available” status. Claims...
Four Wheel Steer - 08/30/2021
The Chevrolet Silverado electric pickup will offer available Four-Wheel Steer. The option is a chassis feature that enables the vehicle to steer all four wheels, providing increased agility and tighter turning radius at low speeds, improved handling,...
TPMS Learn - 07/27/2021
... message on the DIC shortly after delivery. The TPM sensor learn is included in the PDI labor operation, therefore a warranty claim for the sensor learn after PDI may result in a chargeback....
Diagnostic Charge Battery Station - 11/25/2020
... capacity from 40 amps to 80 amps, and update the DCBS’s printer with additional language options. ...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The transaction type would be ZREG for vehicles still within the Special Coverage warranty timeframe...
PDI Inspection Forms - 01/27/2021
... is available within the GlobalConnect App Center. Once the app has been launched select the appropriate model year tab and model to open the PDI form. ...
10-Speed Automatic Transmission - 02/25/2021
GM has announced plans to invest $93 million at its Romulus, MI, propulsion plant to increase machining capability and $7 million at is Bedford, IN, casting operations to add die casting capability. The investments will back additional production of GM’s...
Support / Chat - 01/27/2021
... to quickly find the necessary information. A VIN may also be entered in the search bar to view open cases, IVH information, and any articles related to the VIN and vehicle type....
New Year, New Labor Rate - 11/29/2018
For those dealers enrolled in the Option C Labor Rate, the new rate will go into effect on Tuesday, January 1, 2019. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
Canadian Vehicles - 11/29/2018
... button, an ESC must convert the component. Update IVH by submitting a ZSET transaction with labor operation 0620018 prior to or at the time of the first service. ...
Why Technicians Leave - 03/27/2019
Dissatisfaction with flat rate pay plans, reduced automaker reimbursements for warranty work, limited opportunities for advancement, and desire for a more predictable workweek are some of the factors that service technicians state when deciding to leave...
GM Invests in Assembly Plant - 04/22/2019
... was part of GM’s new commitment to invest a total of $1.8 billion in US manufacturing operations....
Emissions Coverage - 03/27/2019
The Labor Time Guide displays a coverage code to indicate which labor operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E (Emission Limited Warranty). Coverage code E1 (Emission Select State...
Odometer Discrepancy - 01/21/2019
... Vehicle Diagnostics data on/around the date of the job card. GM Warranty Operations will notify dealers when a potential mileage discrepancy exists on a paid transaction. Affected dealers must conduct an internal review to identify the source of the...
CSMT App - 02/21/2019
... in the request. The app may be downloaded for free and is available for use on Android and Apple Operating Systems, including tablets and iPads. ...
Courtesy Transportation Reminders - 02/21/2019
... to claim $21 for a same/partial day rental. Cadillac customers may be offered any transportation option for same-day repairs. To qualify for overnight, the customer’s vehicle must be inoperable, not safe to drive, parts are not available, or there...
Authorization Updates - 01/21/2019
... the following: customer signature not available, warranty on dealer owned inventory, and add on operations. Authorizations that are required at the time of transaction submission, such as OLH or policy adjustments, may now be authorized with a...
Battery Test Procedures - 12/19/2018
When testing a battery, the correct battery cold cranking amperage (CCA) ratings and battery type are critical for proper test results when using the GR8 tester. In fact, since battery labor operations are restricted beginning with the 2016 model year,...
CAC & PET - 12/19/2018
... provide the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case. ...
Product Field Action Working Capital Assistance Program - 06/26/2019
... as a means of providing financial support to dealers for used vehicles being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available. In the first quarter of 2019 the program...
The Service Process - 06/26/2019
... scheduled for a maintenance visit. Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not perform to an acceptable level, leaving room for error or for unsatisfied...
Temp Workers - 07/30/2019
GM is proposing to hire more temporary employees at US factories and trim its $900 million health care bill for union employees. The proposal faces heavy opposition from the UAW. Workers at plants run by Toyota, Nissan, and Honda make $50 an hour in wages...
Educating the Team - 08/27/2019
... as the new information coming down the pipe. The warranty administrator is tasked with staying on top of these changes to ensure warranty transaction compliance. But, how does the rest of the service team learn and adapt to these new, updated, and/or...
Special Coverage Policy Repairs - 08/27/2019
... and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule...
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
Variable Diagnostic Time - 08/27/2019
... in-house “warranty policy training,” are your technicians handling diagnostic time appropriately? Or, is the time being requested with or without the necessary support, but not correctly? For example, the technician requested 0.7 hours diagnostic...
Pre-Repair Authorization - 09/24/2019
... certain components require Pre-Repair Authorization – refer to the complete list of operations included with Bulletin 18NA306. Effective October 1, the list also includes steering wheel replacement, and front and rear side door trim panel replacement....
Navigation SD Card - 09/24/2019
Vehicles equipped with radio RPO IOU or IOT require a Navigation Map Data SD card to operate. At PDI, verify that the SD card is inserted correctly in the card slot and confirm the systems functionality by pressing the navigation icon on the radio. Tip:...
Reject of the Month - October 2019 - 09/24/2019
... submitted the transaction with the Hydraulic Recirculating Ball Steering Gear Replacement labor operation, 7421780. The transaction rejected with error 066, labor operation restricted. Since the error is not dealer correctable, the warranty administrator...
Parts Required - 03/27/2020
Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape....
Battery Replacement Transactions - 01/28/2020
... the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement for technicians to use the Midtronics GR8 or the Diagnostic Charge Battery Station...
Straight Time - 02/17/2020
Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time, instead it lists “ST” (for Straight Time). But what does this mean? And how does it affect your ability...
PQC Restriction Temporarily Suspended - 01/03/2020
... PQC restricted must contact the PQC prior to an assembly replacement on job cards that were opened prior to November 1, 2019. ...
Recall Repairs - 01/03/2020
Recall work offers an underused opportunity for dealerships to attract and keep large numbers of service customers by identifying their shops as the place for repair work. There are more than 70 million cars and trucks under recall in the US for safety...
December 2019 Recall Update - 12/02/2019
... Silverado 4500/5500/6500 Medium Duty trucks equipped with a Duramax diesel 6.6L engine and optional engine-block heater cord has been revised to include parts, warranty, and service procedure updates. Customer Satisfaction Recall N192264210: Enable...
Reject of the Month - 12/02/2019
... vacuum assist is depleted. While no parts are required for the repair, there are two labor operations available depending on the repair performed. 9104606: Verified module software or calibration level: module is programmed with the same...
Engine and Transmission Assembly Replacement - 10/23/2019
... found), or when an assembly is replaced when it is not the most economical repair. The four labor operations that require PQC contact, for those dealers that are required to contact the PQC, include engine and transmission assembly replacements.&nbs...
Field Action Vehicle Status Change Form - 10/23/2019
... Service Forms. The form is used to report a change in the status of a vehicle with an open field action or to report extenuating circumstances that are preventing a field action from being completed. The form is not to be used to report a change in vehicle...
GlobalConnect Support - 10/23/2019
At the top of the GlobalConnect page is a tab labeled “Support/Chat.” There are several options included within the tab, including a list of Top Support Questions, Current Issues, the Live Chat link, and a link to the help desk for contact...
Liftgate Struts - 08/30/2012
... is to indicate on the job card which side of the lift gate strut has no gas pressure. The opposite side strut should also be inspected for damage. Engineering will request the replaced struts back to be analyzed by the supplier. ...
Hybrid Coverage Code Tables - 08/09/2012
... vehicles. Specific hybrid components, as listed in the table, are covered for 8/100,000. The "K" operations contained within the chart are only covered by the hybrid warranty if the vehicle is equipped with the 2-Mode Hybrid System....
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... a part that was not defective. This procedure is costly; GM absorbs the shipping costs and people spend time examining the component. When a part is found to be damaged, money and time is wasted. Simply stated, they do not want parts that are not defective.A...
New 2013 Buick Powertrain Warranty - 06/06/2012
... that shows 68% of Buick owners ran out of powertrain warranty coverage at the five year mark, as opposed to the 100,000 mileage limitation. Cadillac announced the same powertrain coverage a few months ago, also beginning with the 2013 model year. Buick...
Certified Resource Center - 05/02/2012
Visit www.gmcertifiedresourcecenter.com, to review the Certified Pre-Owned Operations Guide, available within the Overview and Process tab. The guide contains a list of the covered services under the Standard C/B/G Certified Pre-Owned 2/30,000 Maintenance...
Going With the Flow Chart - 03/08/2012
... their responsibilities and to insure that important steps do not get missed. Not all dealerships operate the same; some service managers are also the warranty administrator and service advisors in some dealerships have been known to repair a vehicle...
Customer States - 04/13/2012
... after initial write up must be entered and identified on the job card using the terminology "added operation" along with the time, date and initials of the technician. All added operations are to be verified and approved by service management signature...
Cadillac ATS - 02/07/2012
... and commands for information and media data. The ATS will have all-wheel drive and several engine options available, including a four-cylinder or V6. Highway fuel economy is more than 30 mpg. ...
Connected Color Radio - 02/07/2012
Vehicle owners with the new Connected Color Radio (RPO UP9) may have concerns with the audio skipping, the audio stopping completely, and the next song not playing all while listening to Pandora. The dealer should not replace the radio for this concern....
... and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule...
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
Variable Diagnostic Time - 08/27/2019
... in-house “warranty policy training,” are your technicians handling diagnostic time appropriately? Or, is the time being requested with or without the necessary support, but not correctly? For example, the technician requested 0.7 hours diagnostic...
Pre-Repair Authorization - 09/24/2019
... certain components require Pre-Repair Authorization – refer to the complete list of operations included with Bulletin 18NA306. Effective October 1, the list also includes steering wheel replacement, and front and rear side door trim panel replacement....
Navigation SD Card - 09/24/2019
Vehicles equipped with radio RPO IOU or IOT require a Navigation Map Data SD card to operate. At PDI, verify that the SD card is inserted correctly in the card slot and confirm the systems functionality by pressing the navigation icon on the radio. Tip:...
Reject of the Month - October 2019 - 09/24/2019
... submitted the transaction with the Hydraulic Recirculating Ball Steering Gear Replacement labor operation, 7421780. The transaction rejected with error 066, labor operation restricted. Since the error is not dealer correctable, the warranty administrator...
Parts Required - 03/27/2020
Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape....
Battery Replacement Transactions - 01/28/2020
... the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement for technicians to use the Midtronics GR8 or the Diagnostic Charge Battery Station...
Straight Time - 02/17/2020
Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time, instead it lists “ST” (for Straight Time). But what does this mean? And how does it affect your ability...
PQC Restriction Temporarily Suspended - 01/03/2020
... PQC restricted must contact the PQC prior to an assembly replacement on job cards that were opened prior to November 1, 2019. ...
Recall Repairs - 01/03/2020
Recall work offers an underused opportunity for dealerships to attract and keep large numbers of service customers by identifying their shops as the place for repair work. There are more than 70 million cars and trucks under recall in the US for safety...
December 2019 Recall Update - 12/02/2019
... Silverado 4500/5500/6500 Medium Duty trucks equipped with a Duramax diesel 6.6L engine and optional engine-block heater cord has been revised to include parts, warranty, and service procedure updates. Customer Satisfaction Recall N192264210: Enable...
Reject of the Month - 12/02/2019
... vacuum assist is depleted. While no parts are required for the repair, there are two labor operations available depending on the repair performed. 9104606: Verified module software or calibration level: module is programmed with the same...
Engine and Transmission Assembly Replacement - 10/23/2019
... found), or when an assembly is replaced when it is not the most economical repair. The four labor operations that require PQC contact, for those dealers that are required to contact the PQC, include engine and transmission assembly replacements.&nbs...
Field Action Vehicle Status Change Form - 10/23/2019
... Service Forms. The form is used to report a change in the status of a vehicle with an open field action or to report extenuating circumstances that are preventing a field action from being completed. The form is not to be used to report a change in vehicle...
GlobalConnect Support - 10/23/2019
At the top of the GlobalConnect page is a tab labeled “Support/Chat.” There are several options included within the tab, including a list of Top Support Questions, Current Issues, the Live Chat link, and a link to the help desk for contact...
Liftgate Struts - 08/30/2012
... is to indicate on the job card which side of the lift gate strut has no gas pressure. The opposite side strut should also be inspected for damage. Engineering will request the replaced struts back to be analyzed by the supplier. ...
Hybrid Coverage Code Tables - 08/09/2012
... vehicles. Specific hybrid components, as listed in the table, are covered for 8/100,000. The "K" operations contained within the chart are only covered by the hybrid warranty if the vehicle is equipped with the 2-Mode Hybrid System....
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... a part that was not defective. This procedure is costly; GM absorbs the shipping costs and people spend time examining the component. When a part is found to be damaged, money and time is wasted. Simply stated, they do not want parts that are not defective.A...
New 2013 Buick Powertrain Warranty - 06/06/2012
... that shows 68% of Buick owners ran out of powertrain warranty coverage at the five year mark, as opposed to the 100,000 mileage limitation. Cadillac announced the same powertrain coverage a few months ago, also beginning with the 2013 model year. Buick...
Certified Resource Center - 05/02/2012
Visit www.gmcertifiedresourcecenter.com, to review the Certified Pre-Owned Operations Guide, available within the Overview and Process tab. The guide contains a list of the covered services under the Standard C/B/G Certified Pre-Owned 2/30,000 Maintenance...
Going With the Flow Chart - 03/08/2012
... their responsibilities and to insure that important steps do not get missed. Not all dealerships operate the same; some service managers are also the warranty administrator and service advisors in some dealerships have been known to repair a vehicle...
Customer States - 04/13/2012
... after initial write up must be entered and identified on the job card using the terminology "added operation" along with the time, date and initials of the technician. All added operations are to be verified and approved by service management signature...
Cadillac ATS - 02/07/2012
... and commands for information and media data. The ATS will have all-wheel drive and several engine options available, including a four-cylinder or V6. Highway fuel economy is more than 30 mpg. ...
Connected Color Radio - 02/07/2012
Vehicle owners with the new Connected Color Radio (RPO UP9) may have concerns with the audio skipping, the audio stopping completely, and the next song not playing all while listening to Pandora. The dealer should not replace the radio for this concern....
Buick & GMC Anniversary Service Offer - 09/19/2011
... reimbursement for Conventional/Dexos Oil and $45 for Diesel Oil. Submit as a ZREG transaction with operation Z2343. ...
Paint Chipping - 10/14/2011
... are to refinish the rear fender and apply a protective film. The film is listed as a rear wheel opening flare protector. ...
CBG CPO Maintenance Plan - 10/14/2011
... Buick GMC Certified Pre-Owned Warranty. The maintenance plan is meant to provide customers with an option for oil and filter change, vehicle inspections, and tire rotations.The CBG CPO maintenance program runs for 2 years or 30,000 miles. The maintenance...
New Product Line-up - 10/14/2011
... in 2012. The eAssist feature will be available on 2012 model year Buick Regal vehicles as a $2,000 option. ...
Exchange Program for Electronic Products - 10/14/2011
... 30 days of the original shipment date. Failure to do so will result in a charge to the dealer's open account for the list price of the component. This charge is not refundable. Make sure your service advisors explain to the customer the importance of...
CPO Awards - 07/30/2013
... different cost factors: depreciation, fees and taxes, financing, fuel, insurance, maintenance, opportunity cost and repairs. ...
December 2013 Recall Update - 12/09/2013
... vehicles equipped with a HFV6 engine. The water pump shaft seal leaks are often due to vehicle operation with a low engine coolant level, which may result in water pump failure. The special coverage covers involved vehicles for a period of 10 years or...
Service Training Standards - 11/18/2013
... least one technician in every dealership must successfully complete the "Bi-Fuel System Operation" training. The "Infotainment Operation and Diagnosis" has a requirement that the number of technicians that must have that particular training is based...
2014 Volt - 09/04/2013
... at just over $34,000. This new pricing provides participating Chevrolet Volt dealers with the opportunity to reach a broader market and attract new buyers to their dealerships. The 2014 Volt will continue to provide owners with fuel economy of 98 MPGe...
Part Number Requests - 09/04/2013
... not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at the lowest price, which they may believe is online or at an independent parts store. Once they...
Email and Mobile Devices - 01/24/2013
More people are opening email on mobile devices than through webmail using a browser. Mobile email opening and sharing has increased 300% since 2010 with no sign of slowing down. Four out of ten sent emails are read on a mobile device. Of those that are...
Impala Transformation - 04/12/2013
... Impala will initially be released with the direct-injection 3.6 liter V6 engine. Two four-cylinder options, a 2.5 liter and a 2.4 liter, will be released later in the year. ...
Scanning - 03/11/2013
... to send documents to the WSC, it would be advantageous to begin researching different scanner options. Some copier/fax machines have scanning capabilities. If not, it will be necessary to obtain a stand-alone scanner. Timing updates on this change will...
Warranty Analysis Reports - 02/26/2013
... groupRepair group trendRepair group by vehicle type Repair group by vehicle type trendLabour operation frequency reportService agent analysis summary report ...
Service Update Bulletins and Stock Units - 05/14/2013
... When a vehicle enters the service department, service advisors should always check IVH for open required field actions. The Service Update and Field Action Bulletin Information link should be checked often for field open actions on stock units. ...
Service Agent Trade Indicator - 02/04/2010
If a part is not available through normal distribution channels the service agent has the option to acquire the part from a local source. If this becomes necessary the service agent must check the Service Agent Trade box. Additionally, the part quantity,...
GWM Transaction Summary Report - 02/04/2010
... the Reconcile Results tab of GWM. The dealer may select either a daily or weekly report with the option to view as a PDF or download the Excel file. ...
ZSSP: Special Sales Program - 02/04/2010
... such as an oil change payable by GM. When submitting in GWM enter transaction type ZSSP, the labor operation number that corresponds to the program and the reimbursement amount in the miscellaneous net amount field. GWM will provide a text box with the...
Warranty Performance Analysis - 03/11/2010
... concern on the repair order that wastes the technician's time inventory because it is normal operation and is described in the owner's manual. The service advisor should mark each request requiring verification (complaint verified and initialed). This...
Customer Satisfaction Recall 09104 - 01/06/2010
... housing and potentially freeze. If this condition presents itself the customer may not be able to open the front doors using the outside door handle, or the door may not latch when the door is closed. Dealers are to seal the latch housing on both front...
OnStar Upgrade - 09/16/2010
... By doing so, they have the ability to build loyalty to the dealership and it allows the dealer the opportunity to offer additional service work as needed. ...
Adjustments: - 11/18/2010
... the WSC Specialist for review. Whenever a transaction is routed for payment the Specialist has the opportunity to review the job card in its entirety, even if the transaction was previously paid. Take a look at the entire transaction before submission...
Volt Tour - 10/13/2010
... The tour will help demonstrate the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering and design team. ...
Customer Satisfaction Recall 11030 - 02/23/2011
Liftgate and Sunroof Calibration: An incorrect calibration may have caused a condition affecting the operation or the power liftgate or power sunroof, if equipped. The recall affects certain 2011 Chevrolet Equinox and GMC Terrain vehicles. The calibration...
Special Coverage 10250 - 02/23/2011
Spark Plug Wire: Customer concerns of rough engine operation and a check engine light have prompted the release of special coverage 10250. The policy covers certain 2007-2009 Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine and...
... reimbursement for Conventional/Dexos Oil and $45 for Diesel Oil. Submit as a ZREG transaction with operation Z2343. ...
Paint Chipping - 10/14/2011
... are to refinish the rear fender and apply a protective film. The film is listed as a rear wheel opening flare protector. ...
CBG CPO Maintenance Plan - 10/14/2011
... Buick GMC Certified Pre-Owned Warranty. The maintenance plan is meant to provide customers with an option for oil and filter change, vehicle inspections, and tire rotations.The CBG CPO maintenance program runs for 2 years or 30,000 miles. The maintenance...
New Product Line-up - 10/14/2011
... in 2012. The eAssist feature will be available on 2012 model year Buick Regal vehicles as a $2,000 option. ...
Exchange Program for Electronic Products - 10/14/2011
... 30 days of the original shipment date. Failure to do so will result in a charge to the dealer's open account for the list price of the component. This charge is not refundable. Make sure your service advisors explain to the customer the importance of...
CPO Awards - 07/30/2013
... different cost factors: depreciation, fees and taxes, financing, fuel, insurance, maintenance, opportunity cost and repairs. ...
December 2013 Recall Update - 12/09/2013
... vehicles equipped with a HFV6 engine. The water pump shaft seal leaks are often due to vehicle operation with a low engine coolant level, which may result in water pump failure. The special coverage covers involved vehicles for a period of 10 years or...
Service Training Standards - 11/18/2013
... least one technician in every dealership must successfully complete the "Bi-Fuel System Operation" training. The "Infotainment Operation and Diagnosis" has a requirement that the number of technicians that must have that particular training is based...
2014 Volt - 09/04/2013
... at just over $34,000. This new pricing provides participating Chevrolet Volt dealers with the opportunity to reach a broader market and attract new buyers to their dealerships. The 2014 Volt will continue to provide owners with fuel economy of 98 MPGe...
Part Number Requests - 09/04/2013
... not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at the lowest price, which they may believe is online or at an independent parts store. Once they...
Email and Mobile Devices - 01/24/2013
More people are opening email on mobile devices than through webmail using a browser. Mobile email opening and sharing has increased 300% since 2010 with no sign of slowing down. Four out of ten sent emails are read on a mobile device. Of those that are...
Impala Transformation - 04/12/2013
... Impala will initially be released with the direct-injection 3.6 liter V6 engine. Two four-cylinder options, a 2.5 liter and a 2.4 liter, will be released later in the year. ...
Scanning - 03/11/2013
... to send documents to the WSC, it would be advantageous to begin researching different scanner options. Some copier/fax machines have scanning capabilities. If not, it will be necessary to obtain a stand-alone scanner. Timing updates on this change will...
Warranty Analysis Reports - 02/26/2013
... groupRepair group trendRepair group by vehicle type Repair group by vehicle type trendLabour operation frequency reportService agent analysis summary report ...
Service Update Bulletins and Stock Units - 05/14/2013
... When a vehicle enters the service department, service advisors should always check IVH for open required field actions. The Service Update and Field Action Bulletin Information link should be checked often for field open actions on stock units. ...
Service Agent Trade Indicator - 02/04/2010
If a part is not available through normal distribution channels the service agent has the option to acquire the part from a local source. If this becomes necessary the service agent must check the Service Agent Trade box. Additionally, the part quantity,...
GWM Transaction Summary Report - 02/04/2010
... the Reconcile Results tab of GWM. The dealer may select either a daily or weekly report with the option to view as a PDF or download the Excel file. ...
ZSSP: Special Sales Program - 02/04/2010
... such as an oil change payable by GM. When submitting in GWM enter transaction type ZSSP, the labor operation number that corresponds to the program and the reimbursement amount in the miscellaneous net amount field. GWM will provide a text box with the...
Warranty Performance Analysis - 03/11/2010
... concern on the repair order that wastes the technician's time inventory because it is normal operation and is described in the owner's manual. The service advisor should mark each request requiring verification (complaint verified and initialed). This...
Customer Satisfaction Recall 09104 - 01/06/2010
... housing and potentially freeze. If this condition presents itself the customer may not be able to open the front doors using the outside door handle, or the door may not latch when the door is closed. Dealers are to seal the latch housing on both front...
OnStar Upgrade - 09/16/2010
... By doing so, they have the ability to build loyalty to the dealership and it allows the dealer the opportunity to offer additional service work as needed. ...
Adjustments: - 11/18/2010
... the WSC Specialist for review. Whenever a transaction is routed for payment the Specialist has the opportunity to review the job card in its entirety, even if the transaction was previously paid. Take a look at the entire transaction before submission...
Volt Tour - 10/13/2010
... The tour will help demonstrate the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering and design team. ...
Customer Satisfaction Recall 11030 - 02/23/2011
Liftgate and Sunroof Calibration: An incorrect calibration may have caused a condition affecting the operation or the power liftgate or power sunroof, if equipped. The recall affects certain 2011 Chevrolet Equinox and GMC Terrain vehicles. The calibration...
Special Coverage 10250 - 02/23/2011
Spark Plug Wire: Customer concerns of rough engine operation and a check engine light have prompted the release of special coverage 10250. The policy covers certain 2007-2009 Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine and...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... potential impact is important for each and every dealer, allowing them to take advantage of the opportunities that this segment may provide. The best place to start is to review the basic technology behind EV's and plug-ins.The basics of the technologyWhile...
Missed Revenue - Executive Decision - 03/11/2010
... are all compliance requirements.Familiarity with policies & procedures and warranty service operations is not optional; it is mandatory, and not just for the warranty administrator. The entire service team that is involved with a warranty transaction...
Changes to the Pre Delivery Inspection Form - 04/13/2010
All PDI forms have been updated to include new inspection items (highlighted in red), as well as a link to GMVIS. Copy the VIN number from the PDI form, paste it into the GMVIS VIN field and click "Submit". This interactive form and GMVIS link will enable...
Special Policy 07187 - 04/13/2010
Labor operation T5686 (replace and reprogram IPC), provides an allowance for a $25 net item amount. This amount represents the amount allowed for the instrument panel cluster exchange. The dollar amount is entered in the miscellaneous net item field on...
Warranty Performance Analysis - 06/07/2010
... large audit. The dealer wondered where the auditor got all of the information about the dealership operations, especially the condition of his warranty operation. The auditor told him he had gotten a copy of the 12 month financial statement from the...
Global Warranty Management Tips - 05/12/2010
... non-GM vehicles or GM VINs that are over 10 model years old.It may be necessary to utilize the appropriate labor operation from the LTG with a GMPP bulletin repair rather than the labor operation contained within the bulletin.Rejected transactions remain...
Brake Squeal/Squeak Noise - 06/07/2010
... system. The brake system on these models is designed for superior fade resistance and consistent operation using high performance brake pads. The dealer is not to repair or replace the rotors or brake pads for this type of noise concern. ...
A Little Automotive Humor - 06/07/2010
... working on. The customer was a well-known heart surgeon. He asked the surgeon, "Hey doc, I can open up the 'heart' of your car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
As a service agent, you have the option to choose the hours you are willing to receive new vehicle deliveries, within reason. The hours you choose should indicate the times that you will have trained vehicle inspectors available to perform the walk around...
Coolant Price Rises - 06/30/2011
... number 12378560. Global message G_0000085680 provides part numbers and pricing for all coolant options (gallon, pallet, and 55 gallon drum). ...
Not What Was Ordered - 06/08/2011
... codes in the vehicle build to reflect the glass the vehicle was built with.If incorrect parts or option discrepancies are discovered during the walk around inspection, they should be noted on the delivery receipt. Use the remarks section to write what...
Antenna Mast - 04/12/2011
... responsibility of the customer. If the dealership makes the decision to warranty the damage, the operation claimed on the job card must support customer enthusiasm. ...
Auto Sales on the Rise - 03/10/2011
... enough so it is no longer necessary for them to sell cars at discounts just to keep the factories open. Edmunds reports that GM spent quite a bit on incentives in February, at an estimated $3,857 per vehicle. It is predicted that GM sales will rise 37%...
Reject of the Month - 04/27/2011
... must confirm that the part is within the part warranty parameters, via IVH or through obtaining a copy of the customer's invoice supporting their part purchase. The original part purchase invoice/job card must be retained with the transaction for the...
Award Winning Cadillac - 04/27/2011
... champions were selected from over 800 brands in 20 major industries based on customer feedback, opinions and perceptions gathered during surveys and research. ...
2016 Silverado - 10/23/2015
The 2016 Chevrolet Silverado unveiled at the Texas State Fair this fall included improved connectivity, a new, optional gearbox, updated grilles, and the end of the truck's signature stacked headlights. This set of updates will likely be the last before...
Air Conditioning Odor - 10/02/2015
... coil coating and install an electronic evaporator dryer kit. Part numbers and a unique labor operation are contained within the bulletin. ...
Equinox - 10/02/2015
... front end looks to be in line with that of the current Traverse, which has a wider, deeper grille opening that flares back to the headlights. The Equinox was last retooled in 2010. ...
Transaction Submission Time Limit Update - 12/01/2015
... completed, processed and paid through GWM within 180 days of repair completion date for job cards opened on or after 11/1/15.There will be no reimbursement for transactions that exceed the 180 day limit. ...
The Empowerment Portal - 01/11/2016
... goodwill is recommended to help restore customer confidence in the vehicle, dealer, and GM. These options may include: Component Coverage Letter; Chevrolet, Buick, GMC, Cadillac Protection Plan; and OnStar extensions. Service managers may contact their...
Electronic Owner's Manual - 04/28/2016
Electronic versions of owner's manuals have been available for download from automakers for years. This option offers a way for consumers equipped with a smartphone to access and search instructions for almost any vehicle, in almost any situation. Some...
Recalls That Expire - 03/01/2016
... "Product Field Actions". Many recalls do not expire. In other words, the recall will be listed as open in IVH until it is completed. Listed below are the various types of field actions:Safety NoncomplianceEmissionCustomer SatisfactionSpecial...
Reject of the Month - 04/08/2016
... reviewer performed an Advanced Transaction Search in GWM for warranty battery replacement labor operation 4041510. The search resulted in several accepted and paid transactions with the labor operation. Each of the warranty transactions was reviewed...
More HELP! - 03/01/2016
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
2016 Spark - 03/01/2016
... through TAC to allow dealers to provide product feedback on the new gasoline Spark. The center opened in January and will run through mid-March. Dealers are asked to report any vehicle issues that prompt immediate warranty attention. ...
... potential impact is important for each and every dealer, allowing them to take advantage of the opportunities that this segment may provide. The best place to start is to review the basic technology behind EV's and plug-ins.The basics of the technologyWhile...
Missed Revenue - Executive Decision - 03/11/2010
... are all compliance requirements.Familiarity with policies & procedures and warranty service operations is not optional; it is mandatory, and not just for the warranty administrator. The entire service team that is involved with a warranty transaction...
Changes to the Pre Delivery Inspection Form - 04/13/2010
All PDI forms have been updated to include new inspection items (highlighted in red), as well as a link to GMVIS. Copy the VIN number from the PDI form, paste it into the GMVIS VIN field and click "Submit". This interactive form and GMVIS link will enable...
Special Policy 07187 - 04/13/2010
Labor operation T5686 (replace and reprogram IPC), provides an allowance for a $25 net item amount. This amount represents the amount allowed for the instrument panel cluster exchange. The dollar amount is entered in the miscellaneous net item field on...
Warranty Performance Analysis - 06/07/2010
... large audit. The dealer wondered where the auditor got all of the information about the dealership operations, especially the condition of his warranty operation. The auditor told him he had gotten a copy of the 12 month financial statement from the...
Global Warranty Management Tips - 05/12/2010
... non-GM vehicles or GM VINs that are over 10 model years old.It may be necessary to utilize the appropriate labor operation from the LTG with a GMPP bulletin repair rather than the labor operation contained within the bulletin.Rejected transactions remain...
Brake Squeal/Squeak Noise - 06/07/2010
... system. The brake system on these models is designed for superior fade resistance and consistent operation using high performance brake pads. The dealer is not to repair or replace the rotors or brake pads for this type of noise concern. ...
A Little Automotive Humor - 06/07/2010
... working on. The customer was a well-known heart surgeon. He asked the surgeon, "Hey doc, I can open up the 'heart' of your car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
As a service agent, you have the option to choose the hours you are willing to receive new vehicle deliveries, within reason. The hours you choose should indicate the times that you will have trained vehicle inspectors available to perform the walk around...
Coolant Price Rises - 06/30/2011
... number 12378560. Global message G_0000085680 provides part numbers and pricing for all coolant options (gallon, pallet, and 55 gallon drum). ...
Not What Was Ordered - 06/08/2011
... codes in the vehicle build to reflect the glass the vehicle was built with.If incorrect parts or option discrepancies are discovered during the walk around inspection, they should be noted on the delivery receipt. Use the remarks section to write what...
Antenna Mast - 04/12/2011
... responsibility of the customer. If the dealership makes the decision to warranty the damage, the operation claimed on the job card must support customer enthusiasm. ...
Auto Sales on the Rise - 03/10/2011
... enough so it is no longer necessary for them to sell cars at discounts just to keep the factories open. Edmunds reports that GM spent quite a bit on incentives in February, at an estimated $3,857 per vehicle. It is predicted that GM sales will rise 37%...
Reject of the Month - 04/27/2011
... must confirm that the part is within the part warranty parameters, via IVH or through obtaining a copy of the customer's invoice supporting their part purchase. The original part purchase invoice/job card must be retained with the transaction for the...
Award Winning Cadillac - 04/27/2011
... champions were selected from over 800 brands in 20 major industries based on customer feedback, opinions and perceptions gathered during surveys and research. ...
2016 Silverado - 10/23/2015
The 2016 Chevrolet Silverado unveiled at the Texas State Fair this fall included improved connectivity, a new, optional gearbox, updated grilles, and the end of the truck's signature stacked headlights. This set of updates will likely be the last before...
Air Conditioning Odor - 10/02/2015
... coil coating and install an electronic evaporator dryer kit. Part numbers and a unique labor operation are contained within the bulletin. ...
Equinox - 10/02/2015
... front end looks to be in line with that of the current Traverse, which has a wider, deeper grille opening that flares back to the headlights. The Equinox was last retooled in 2010. ...
Transaction Submission Time Limit Update - 12/01/2015
... completed, processed and paid through GWM within 180 days of repair completion date for job cards opened on or after 11/1/15.There will be no reimbursement for transactions that exceed the 180 day limit. ...
The Empowerment Portal - 01/11/2016
... goodwill is recommended to help restore customer confidence in the vehicle, dealer, and GM. These options may include: Component Coverage Letter; Chevrolet, Buick, GMC, Cadillac Protection Plan; and OnStar extensions. Service managers may contact their...
Electronic Owner's Manual - 04/28/2016
Electronic versions of owner's manuals have been available for download from automakers for years. This option offers a way for consumers equipped with a smartphone to access and search instructions for almost any vehicle, in almost any situation. Some...
Recalls That Expire - 03/01/2016
... "Product Field Actions". Many recalls do not expire. In other words, the recall will be listed as open in IVH until it is completed. Listed below are the various types of field actions:Safety NoncomplianceEmissionCustomer SatisfactionSpecial...
Reject of the Month - 04/08/2016
... reviewer performed an Advanced Transaction Search in GWM for warranty battery replacement labor operation 4041510. The search resulted in several accepted and paid transactions with the labor operation. Each of the warranty transactions was reviewed...
More HELP! - 03/01/2016
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
2016 Spark - 03/01/2016
... through TAC to allow dealers to provide product feedback on the new gasoline Spark. The center opened in January and will run through mid-March. Dealers are asked to report any vehicle issues that prompt immediate warranty attention. ...
Volt Powertrain - 03/01/2016
... 2016 Chevrolet Volt to other automakers, which would enable GM to cut its own costs. GM has the opportunity to be the partner of choice in propulsion system development. Access to this hybrid technology could be an asset to smaller manufacturers that...
Battery Pricing Schedule - 02/02/2016
Battery pricing schedules are available in the Parts tab of GlobalConnect. Select GM EPIC from the Parts Application options. From the EPIC menu, select Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-dow...
Effective Use of Authorization Codes - 02/02/2016
... the + sign to the left of your dealership's name. Select the print icon in the upper right to open the report for easier viewing. The report has the following columns:Hierarchy LevelApprover IDApprover TypeAuthorizationCount% of Submitted CasesAmount%...
Hazmat Emergency Response - 02/23/2015
Dealerships are charged an annual fee on their open account for the return of hazardous warranty parts to the WPC. The fee for 2015 remains the same as the fee charged in 2014, $5.15. The 24-hour emergency response phone service provides compliance with...
Application of Authorization Code R Changes - 03/26/2015
... are simply in the same repair category or are otherwise closely related. When the exact same labor operation must be used again or it appears that a previous repair did not correct the customers concern within a certain period of time (typically six...
The Oil Fields - 04/28/2015
... are still less than in the oil sector, the dealership is able to offer flexible hours and the opportunity to live at home rather than in a camp. ...
Chevrolet Volt - 02/23/2015
... affects those vehicles built between VIN breakpoint FU115573-FU117899 and may be caused by improperly packaged trunk kits. If the concern is found, dealers are to replace the missing antenna with part number 22969192. PI1397 addresses the condition and...
Summer-Only Tires - 02/23/2015
... driving vehicles equipped with high performance summer-only tires below 20 degrees Fahrenheit. Operating the vehicle at those temps can cause damage to the tires. Reference bulletin 13-03-10-001. ...
Recalls - 02/23/2015
... car. The advisor indicated recall 14410 on line A and recall 14456 on line B. Additionally, a copy of Service Update / Recall 14410 was attached to the job card. The technician documented that the repair was completed on line A with the appropriate...
Labor Rate Increase - 01/21/2015
On January 1, 2015, dealers that are enrolled in the Option C labor rate plan received a 2.5% increase. Dealers are responsible for updating their DSP software labor rate table to reflect the increase. The updated rate is posted in GWM within the Service...
Transmission Adaptive Functions - 09/03/2015
... The adapts can be reset and relearned on most vehicles. Bulletin 14-07-30-001 provides labor operation detail for vehicles that are repaired under Powertrain warranty. ...
Engine Misfire/Tick Noise, - 09/03/2015
... bore, the guides also require replacement. Bulletin 15-06-01-002 contains bulletin specific labor operation numbers for the repairs performed. ...
Battery Restriction - 07/29/2015
Labor operations 4041510 and 4041520 are restricted on all vehicles with 250 miles or less and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while...
Batteries & Customer Reimbursement - 07/29/2015
... must be tested with the Midtronics code documented on the job card and entered into the labor operation dependency field of the transaction. If the battery is not available, the term REIMBURSEMENT, is entered in the labor dependency field of the tra...
Authorization Timing - 06/30/2015
... that is necessary prior to work being performed. Service management authorization for OLH, added operation, repeat repairs-comeback, and customer signature not available, are all required prior to work being performed. If missed or omitted during the...
Bulletin 02-07-30-052J - 06/30/2015
... digit Alpha/Numeric flow code must be written on the job card, entered in the warranty claim labor operation additional Flush Code field (when available) and placed in the comments section of the warranty claim. The previous version of the bulletin stated...
When the Service Manager is Away - 06/30/2015
... are allowed after the first reject. Below is an example:Prior to work being performedOLHAdded operationsComeback repeat repairsNo customer signaturePrior to transaction submissionStraight timePyramid repeat repairsPolicy adjustmentsRental over three...
GM CCA Battery Service Center - 06/30/2015
GM has announced the opening of the new Battery Service Center (BSC). The new center will be the national distribution center for GM's Lithium Ion Batteries. The center, is the centralized source for distribution, storage and care of GM Li Ion batteries....
2015 Camaro - 09/09/2014
The RPO E45 Tonneau Cover is only standard equipment on 2SS and ZL1 models. The RPO E45 Tonneau Cover is optional on all other 2015 Camaro models. GM is reviewing warranty claims for tonneau covers that are "missing". Before ordering a new cover due to...
Unintended Ignition Key Rotation Clarification - 10/03/2014
Recall 14172, 14299, and 14350 Service Option 1: Key Rings and Insert - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need...
Corvette Restoration - 10/03/2014
... Museum are planning to restore three of the eight Chevrolet Corvettes damaged by a sinkhole that opened under the Bowling Green, KY, museum last February. A 2009 Corvette ZR1 prototype (The Blue Devil), a white 1992 Corvette (the one millionth Corvette...
Warranty Parts Expediting - 08/05/2014
... reduce comebacks by repairing the concern at the initial service visit. The program allows for two options; to purchase a part from a neighboring service agent or from a local Parts Distribution Center, or to initiate express shipping to get the part...
PQC Contact Dealers - 08/05/2014
... 02-07-30-029. GM reviews dealer progress on a six-month basis, based on attainment of Fixed Operations Metrics. ...
December 2014 Recall Update - 11/25/2014
... with the first phase involving the Cadillac ATS. All other involved vehicles are to remain on stop delivery until notice is received. Some of the involved vehicles may exhibit a condition in which the front outboard lap belt pretensioner cables retract,...
Corvette Z51 and Z06 - 12/19/2014
... to be changed immediately after the break-in period, which occurs after the first 500 miles of operation. Once the break-in oil change is performed and the OLM system is reset, customers should follow the OLM system for all future oil change needs. Additionally,...
... 2016 Chevrolet Volt to other automakers, which would enable GM to cut its own costs. GM has the opportunity to be the partner of choice in propulsion system development. Access to this hybrid technology could be an asset to smaller manufacturers that...
Battery Pricing Schedule - 02/02/2016
Battery pricing schedules are available in the Parts tab of GlobalConnect. Select GM EPIC from the Parts Application options. From the EPIC menu, select Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-dow...
Effective Use of Authorization Codes - 02/02/2016
... the + sign to the left of your dealership's name. Select the print icon in the upper right to open the report for easier viewing. The report has the following columns:Hierarchy LevelApprover IDApprover TypeAuthorizationCount% of Submitted CasesAmount%...
Hazmat Emergency Response - 02/23/2015
Dealerships are charged an annual fee on their open account for the return of hazardous warranty parts to the WPC. The fee for 2015 remains the same as the fee charged in 2014, $5.15. The 24-hour emergency response phone service provides compliance with...
Application of Authorization Code R Changes - 03/26/2015
... are simply in the same repair category or are otherwise closely related. When the exact same labor operation must be used again or it appears that a previous repair did not correct the customers concern within a certain period of time (typically six...
The Oil Fields - 04/28/2015
... are still less than in the oil sector, the dealership is able to offer flexible hours and the opportunity to live at home rather than in a camp. ...
Chevrolet Volt - 02/23/2015
... affects those vehicles built between VIN breakpoint FU115573-FU117899 and may be caused by improperly packaged trunk kits. If the concern is found, dealers are to replace the missing antenna with part number 22969192. PI1397 addresses the condition and...
Summer-Only Tires - 02/23/2015
... driving vehicles equipped with high performance summer-only tires below 20 degrees Fahrenheit. Operating the vehicle at those temps can cause damage to the tires. Reference bulletin 13-03-10-001. ...
Recalls - 02/23/2015
... car. The advisor indicated recall 14410 on line A and recall 14456 on line B. Additionally, a copy of Service Update / Recall 14410 was attached to the job card. The technician documented that the repair was completed on line A with the appropriate...
Labor Rate Increase - 01/21/2015
On January 1, 2015, dealers that are enrolled in the Option C labor rate plan received a 2.5% increase. Dealers are responsible for updating their DSP software labor rate table to reflect the increase. The updated rate is posted in GWM within the Service...
Transmission Adaptive Functions - 09/03/2015
... The adapts can be reset and relearned on most vehicles. Bulletin 14-07-30-001 provides labor operation detail for vehicles that are repaired under Powertrain warranty. ...
Engine Misfire/Tick Noise, - 09/03/2015
... bore, the guides also require replacement. Bulletin 15-06-01-002 contains bulletin specific labor operation numbers for the repairs performed. ...
Battery Restriction - 07/29/2015
Labor operations 4041510 and 4041520 are restricted on all vehicles with 250 miles or less and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while...
Batteries & Customer Reimbursement - 07/29/2015
... must be tested with the Midtronics code documented on the job card and entered into the labor operation dependency field of the transaction. If the battery is not available, the term REIMBURSEMENT, is entered in the labor dependency field of the tra...
Authorization Timing - 06/30/2015
... that is necessary prior to work being performed. Service management authorization for OLH, added operation, repeat repairs-comeback, and customer signature not available, are all required prior to work being performed. If missed or omitted during the...
Bulletin 02-07-30-052J - 06/30/2015
... digit Alpha/Numeric flow code must be written on the job card, entered in the warranty claim labor operation additional Flush Code field (when available) and placed in the comments section of the warranty claim. The previous version of the bulletin stated...
When the Service Manager is Away - 06/30/2015
... are allowed after the first reject. Below is an example:Prior to work being performedOLHAdded operationsComeback repeat repairsNo customer signaturePrior to transaction submissionStraight timePyramid repeat repairsPolicy adjustmentsRental over three...
GM CCA Battery Service Center - 06/30/2015
GM has announced the opening of the new Battery Service Center (BSC). The new center will be the national distribution center for GM's Lithium Ion Batteries. The center, is the centralized source for distribution, storage and care of GM Li Ion batteries....
2015 Camaro - 09/09/2014
The RPO E45 Tonneau Cover is only standard equipment on 2SS and ZL1 models. The RPO E45 Tonneau Cover is optional on all other 2015 Camaro models. GM is reviewing warranty claims for tonneau covers that are "missing". Before ordering a new cover due to...
Unintended Ignition Key Rotation Clarification - 10/03/2014
Recall 14172, 14299, and 14350 Service Option 1: Key Rings and Insert - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need...
Corvette Restoration - 10/03/2014
... Museum are planning to restore three of the eight Chevrolet Corvettes damaged by a sinkhole that opened under the Bowling Green, KY, museum last February. A 2009 Corvette ZR1 prototype (The Blue Devil), a white 1992 Corvette (the one millionth Corvette...
Warranty Parts Expediting - 08/05/2014
... reduce comebacks by repairing the concern at the initial service visit. The program allows for two options; to purchase a part from a neighboring service agent or from a local Parts Distribution Center, or to initiate express shipping to get the part...
PQC Contact Dealers - 08/05/2014
... 02-07-30-029. GM reviews dealer progress on a six-month basis, based on attainment of Fixed Operations Metrics. ...
December 2014 Recall Update - 11/25/2014
... with the first phase involving the Cadillac ATS. All other involved vehicles are to remain on stop delivery until notice is received. Some of the involved vehicles may exhibit a condition in which the front outboard lap belt pretensioner cables retract,...
Corvette Z51 and Z06 - 12/19/2014
... to be changed immediately after the break-in period, which occurs after the first 500 miles of operation. Once the break-in oil change is performed and the OLM system is reset, customers should follow the OLM system for all future oil change needs. Additionally,...
Recalls - 12/19/2014
... in 2013 and 18 million in 2009. Recalls cost automakers billions of dollars and have cost some top executives their jobs. Recalls also provide the dealer with the opportunity for increased traffic as well as a chance to put their best foot forward with...
June 2014 Recall Update - 06/06/2014
... half shaft part numbers, a note statement at the beginning of the service procedure, and a labour code for floor plan. The recall applies to certain 2013-2014 Chevrolet Cruze vehicles equipped with a 1.4L turbo engine. Dealers are to inspect and, if...
Increase In Sales - 05/09/2014
... new vehicle. GM is now allowing those customers to qualify for employee pricing. GM has the opportunity to increase its US market share by 1 percentage point if dealers could make a sale with the 2 percent of the customers receiving recall not...
Warranty Parts Center - 06/06/2014
In early May of this year, my local Warranty Administrator's Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope...
Authorization Codes - 01/10/2014
... the + sign to the left of your dealership's name.Select the print icon in the upper right to open the report for easier viewing. The report has the following columns:Approver types listed will include the service agent's Warranty Support Center representative...
Chevrolet Courtesy Transportation Program - 12/09/2013
... miles include only rental, loaner, and customer test drive miles that are properly recorded on the rental log. No other miles count towards the qualified mile minimums that are required under the program. Customer test drive is a new feature in the program...
Policy Decisions - 02/27/2014
... to Executing, to Completed. Once the search status is Completed, click on the Completed link to open the Transaction Search Results screen. The Transaction Search Results screen allows the user to view the results of their Transaction Search, in...
Variable Diagnostic Time - 05/22/2018
Diagnostic time is published in the Labor Time Guide with specific labor operations. Where variable times are listed (e.g. 0.0 – 0.3 hr), or the allowance states that up to the published time may be claimed, the time claimed must be based on actual...
Grocery Delivery Pilot - 07/23/2018
... ordering system and Nuro’s app. Kroger states that customers will be given an access code to open the Nuro vehicle’s doors upon arrival at their home. Announcement of the pilot market is anticipated in the near future....
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
The Product Field Action Vehicle Report (CAM-03) form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form...
Virtual Reality - 05/22/2018
While the Cadillac XT4 compact premium crossover isn’t available yet, dealership salespeople are able to assist future buyers through the brand’s virtual reality project. The project gives customers the option to test features such as exterior...
Upcoming Changes - 04/23/2018
... where the current diagnostic time of up to 0.3 hour for certain electrical and trouble code labor operations is not sufficient to properly diagnose a concern. To address this issue, diagnostic time will move to a straight time process where the technician...
PAC Courtesy Transportation - 04/23/2018
... varies depending on the investigative outcome. Bulletin 13-00-89-010 contains the specific labor operation and details for the rental scenarios. ...
Paid Transaction Audit - 07/23/2018
... an incorrect claim code. Because the reprogramming event was unsuccessful, the transactions were reopened in IVH. To resolve the issue, dealers should retrieve the original WCC and re-use the labor operation on transactions with missing WCC. Or, if the...
PRA Reminder - 10/24/2018
... for select components is currently launching across the US. The affected components and labor operations that are restricted and require prior approval are wheel replacements (8060400), exterior mirror assemblies (2050220), and all interior seat cushion...
Product Quality Center - 07/23/2018
Dealers that are required to contact the PQC prior to replacing an engine or transmission assembly are now able to open the case via Dealer Case Management system. After logging in, go to the Technical Assistance tab and click on the new PQC Case button...
Reject of the Month - 07/23/2018
... date was either missing or inaccurate. Technician time documentation that preceded the job card open date/time. For example, the subject job card was opened on 1/25/2018 at 8:52 am with the first time punch on 1/25/2018 at 8:02 am. While this may simply...
Buick Regal SD Cards - 09/25/2018
... with navigation radio (RPO IOT), with late build dates, use a SD card for navigation system operation. The SD card is shipped in the accessory bag that is shipped with the vehicle. Since the card is shipped loose in the bag, it is easily overlooked....
Pre-Repair Authorization - 09/25/2018
... identified and brought to the supplier’s attention for resolution. Job cards that are opened on or after October 1, 2018, with wheel (labor operation 8060400), exterior mirror assembly (labor operation 2050220), or interior seat cushion cover...
Reject of the Month - Error code 066 - 09/25/2018
... repairing technician found a bulletin that addressed the concern of the GPS system not reading properly. Bulletin 16NA219 addresses an inoperative GPS, red line across GPS indicator, or the location is stuck in Warren, Michigan. The bulletin only applies...
GlobalConnect Shortcuts - 08/20/2018
Shortcuts appear on the right side of the GlobalConnect home page. Your top 15 custom selected applications will appear in this panel. To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the...
2019 Emissions - 08/20/2018
... are required to meet California emission requirements. These vehicles are ordered/produced with option code NE1. ...
Straight Time Authorization - 10/23/2018
Straight time labor operations require service management authorization prior to the first transaction submission. Because service management is responsible for the reasonableness of straight time requested, job card authorization would take place once...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
... block, starter, numerous gaskets, clamps, pipes, bolts, clamp, driveline support assembly, and propeller shaft hub clamp. The technician also topped off fluids after engine installation. The warranty administrator submitted the transaction with labor...
Dealer empowerment program - 10/24/2018
... is a result of an out of warranty situation or a non-warrantable failure. Familiarity with the proper tools and their usage is imperative to customer satisfaction and loyalty, and transaction acceptance. The following terms are associated with the dealer...
... in 2013 and 18 million in 2009. Recalls cost automakers billions of dollars and have cost some top executives their jobs. Recalls also provide the dealer with the opportunity for increased traffic as well as a chance to put their best foot forward with...
June 2014 Recall Update - 06/06/2014
... half shaft part numbers, a note statement at the beginning of the service procedure, and a labour code for floor plan. The recall applies to certain 2013-2014 Chevrolet Cruze vehicles equipped with a 1.4L turbo engine. Dealers are to inspect and, if...
Increase In Sales - 05/09/2014
... new vehicle. GM is now allowing those customers to qualify for employee pricing. GM has the opportunity to increase its US market share by 1 percentage point if dealers could make a sale with the 2 percent of the customers receiving recall not...
Warranty Parts Center - 06/06/2014
In early May of this year, my local Warranty Administrator's Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope...
Authorization Codes - 01/10/2014
... the + sign to the left of your dealership's name.Select the print icon in the upper right to open the report for easier viewing. The report has the following columns:Approver types listed will include the service agent's Warranty Support Center representative...
Chevrolet Courtesy Transportation Program - 12/09/2013
... miles include only rental, loaner, and customer test drive miles that are properly recorded on the rental log. No other miles count towards the qualified mile minimums that are required under the program. Customer test drive is a new feature in the program...
Policy Decisions - 02/27/2014
... to Executing, to Completed. Once the search status is Completed, click on the Completed link to open the Transaction Search Results screen. The Transaction Search Results screen allows the user to view the results of their Transaction Search, in...
Variable Diagnostic Time - 05/22/2018
Diagnostic time is published in the Labor Time Guide with specific labor operations. Where variable times are listed (e.g. 0.0 – 0.3 hr), or the allowance states that up to the published time may be claimed, the time claimed must be based on actual...
Grocery Delivery Pilot - 07/23/2018
... ordering system and Nuro’s app. Kroger states that customers will be given an access code to open the Nuro vehicle’s doors upon arrival at their home. Announcement of the pilot market is anticipated in the near future....
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
The Product Field Action Vehicle Report (CAM-03) form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form...
Virtual Reality - 05/22/2018
While the Cadillac XT4 compact premium crossover isn’t available yet, dealership salespeople are able to assist future buyers through the brand’s virtual reality project. The project gives customers the option to test features such as exterior...
Upcoming Changes - 04/23/2018
... where the current diagnostic time of up to 0.3 hour for certain electrical and trouble code labor operations is not sufficient to properly diagnose a concern. To address this issue, diagnostic time will move to a straight time process where the technician...
PAC Courtesy Transportation - 04/23/2018
... varies depending on the investigative outcome. Bulletin 13-00-89-010 contains the specific labor operation and details for the rental scenarios. ...
Paid Transaction Audit - 07/23/2018
... an incorrect claim code. Because the reprogramming event was unsuccessful, the transactions were reopened in IVH. To resolve the issue, dealers should retrieve the original WCC and re-use the labor operation on transactions with missing WCC. Or, if the...
PRA Reminder - 10/24/2018
... for select components is currently launching across the US. The affected components and labor operations that are restricted and require prior approval are wheel replacements (8060400), exterior mirror assemblies (2050220), and all interior seat cushion...
Product Quality Center - 07/23/2018
Dealers that are required to contact the PQC prior to replacing an engine or transmission assembly are now able to open the case via Dealer Case Management system. After logging in, go to the Technical Assistance tab and click on the new PQC Case button...
Reject of the Month - 07/23/2018
... date was either missing or inaccurate. Technician time documentation that preceded the job card open date/time. For example, the subject job card was opened on 1/25/2018 at 8:52 am with the first time punch on 1/25/2018 at 8:02 am. While this may simply...
Buick Regal SD Cards - 09/25/2018
... with navigation radio (RPO IOT), with late build dates, use a SD card for navigation system operation. The SD card is shipped in the accessory bag that is shipped with the vehicle. Since the card is shipped loose in the bag, it is easily overlooked....
Pre-Repair Authorization - 09/25/2018
... identified and brought to the supplier’s attention for resolution. Job cards that are opened on or after October 1, 2018, with wheel (labor operation 8060400), exterior mirror assembly (labor operation 2050220), or interior seat cushion cover...
Reject of the Month - Error code 066 - 09/25/2018
... repairing technician found a bulletin that addressed the concern of the GPS system not reading properly. Bulletin 16NA219 addresses an inoperative GPS, red line across GPS indicator, or the location is stuck in Warren, Michigan. The bulletin only applies...
GlobalConnect Shortcuts - 08/20/2018
Shortcuts appear on the right side of the GlobalConnect home page. Your top 15 custom selected applications will appear in this panel. To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the...
2019 Emissions - 08/20/2018
... are required to meet California emission requirements. These vehicles are ordered/produced with option code NE1. ...
Straight Time Authorization - 10/23/2018
Straight time labor operations require service management authorization prior to the first transaction submission. Because service management is responsible for the reasonableness of straight time requested, job card authorization would take place once...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
... block, starter, numerous gaskets, clamps, pipes, bolts, clamp, driveline support assembly, and propeller shaft hub clamp. The technician also topped off fluids after engine installation. The warranty administrator submitted the transaction with labor...
Dealer empowerment program - 10/24/2018
... is a result of an out of warranty situation or a non-warrantable failure. Familiarity with the proper tools and their usage is imperative to customer satisfaction and loyalty, and transaction acceptance. The following terms are associated with the dealer...
Variable Diagnostic Time Explained - 09/25/2018
The electrical diagnostic time that is allowed on over 1,100 labor operations increased from up to 0.3 to 1.0 on July 1st, 2018. With this change came the requirement that diagnostic time must now be clocked separately. When it was initially announced,...
Warranty Claim Code - 09/25/2018
... with the transaction submission. Entry of an invalid WCC will result in the transaction being re-opened and possibly debited. The warranty claim code is system generated and is unique to the module and vehicle being programmed. ...
Global Warranty Management - 09/25/2018
Diagnostic Time Quick Tips: Not all claims submitted with labor operations that allow diagnostic time will require the full 1.0 hour of diagnostic time. Only submit up to the amount of time that the technician has punched for diagnostic time. For...
Reject of the Month - Error code 903 - 11/29/2018
... cycles to confirm that fluid flush corrected the condition. The bulletin specific labor operation allowed for flushing and draining fluids for the transmission shake and/or shudder condition. The bulletin allowed for both Mobil 1 Synthetic LV ATF...
Driver Distractions - 10/23/2017
... road and hands off the wheel for dangerously long periods of time. Automakers are including more options allowing drivers to use social media, email, and text. Some vehicles may have as many as 50 buttons on the steering wheel and dashboard. ...
Enclave Action Center - 10/23/2017
... is critical for quick resolution of any product concerns, including fit and finish, performance, operation, and customer expectations of that vehicle. It is important that warranty claims are properly submitted and processed as GM will be reviewing all...
DMA Pre-Approval Form Update! - 10/23/2017
... the complete, correct number of rental days with the daily activity tracker comments, labor operation and time, total repair cost, and job card open/close dates. Select the Policy Related checkbox on the DMA Pre-Approval form when the decision has been...
Policy Evaluation Tool Update! - 10/23/2017
... the VIN and obtain PET usage history. If history is available for the VIN, it’s viewed in a pop up box that provides the option of viewing the dealership history on the VIN or click on the OK button within the pop up message to run the policy ...
OnStar - 09/27/2017
... related calls were received during Hurricane Irma. Connected vehicle and Wi-Fi hotspot provided people with the ability to go to their vehicles with their laptop and maintain contact with family and friends. OnStar has four North American call centers...
Wiring Repair Data Entry - 12/21/2017
When a wiring labor operation requires entry of the document ID and grid location, the proper data entry format is as follows: 1234567 A2. With 1234567 representing the document ID and A2 representing the grid location.
SAASR Page Two - Transaction Analysis - 08/21/2017
... analytics reporting are excluded (customer enthusiasm, policy, recalls, and goodwill labor operations). ...
Job Aids - 11/21/2017
Enter the search term “Warranty Processing Job Aids” in the search bar at the top of the GlobalConnect home page to view the latest warranty processing job aids. To view the job aid, double click on the PDF icon. It may be necessary to click...
Wiring Repairs - 11/21/2017
... must be entered in the labor dependency field of the transaction when an electrical labor operation is submitted. ...
Reject of the Month - 11/21/2017
... wheel angle sensor reset and learn was performed with the scan tool. The technician noted the appropriate labor operation, 9102008, for the repair on the shop copy of the job card. The warranty administrator reviewed the job card, noting the failed...
BOGO ACDelco Advantage Wiper Blade Promo - 11/21/2017
... claims for reimbursement. Transactions are submitted in GWM with transaction type ZSSP, labor operation 0601071, dealer cost of a part in the net item field, and the part number in the comments field. The customer is responsible for paying the dealer’s...
Recall Completion - 02/20/2018
Implement a process at your dealership for both new and used vehicle inventory to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer...
Mixed Materials Strategy - 02/20/2018
GM’s mixed materials strategy includes optimizing every component for mass, durability, safety, and function. The majority of the weight savings on the fourth generation Silverado comes from the pickup’s frame and body. All exterior swing...
GM Authorization - 02/20/2018
... the vehicle and the repair performed. 5. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation number and the selected failed part. The wrong labor operation, or the incorrect failed...
Redline - 03/21/2017
... with red hash marks and blacked-out nameplates, Chevy logos, and grilles. Models with Redline options will include the Malibu LT, Traverse Premier, and Silverado Double Cab LT Z71. The Redline special edition debuted in 2015 at the SEMA show in Las ...
Error Code 068 - 03/21/2017
... to the WSC for review/payment. Address the error message by selecting or documenting the appropriate causal part, and/or correcting the labor operation so that it corresponds with the correct causal part. In some cases, it may be necessary to contact...
Recall Completion Reminder - 02/17/2017
... process at the dealership includes a check of the Required Field Actions section on IVH. If any open field actions are identified, the required repairs must be performed prior to sale or delivery. ...
Autonomous Bolt - 01/23/2017
... that could pose significant challenges to sensors and cameras that allow the vehicles to operate on their own. ...
Customer Advisory Letter 16098 - 01/23/2017
... necessary, is warrantable within the 5/50,000 Emissions Control Systems Warranty using the labor operation for the CNG Fuel Feed Hose Replacement....
Safety Recall 15822C - 02/17/2017
... tensioner assembly. The previous version (15822B) instructed dealers to enlarge the side shield opening. Ensure that the correct repair procedure is being performed....
Repair Shop Distrust - 12/21/2016
A survey conducted by AAA found that two of three US drivers distrust auto repair shops, including independent operations, chain stores, and dealership service departments. The four main reasons for the distrust included: recommending unnecessary services,...
The electrical diagnostic time that is allowed on over 1,100 labor operations increased from up to 0.3 to 1.0 on July 1st, 2018. With this change came the requirement that diagnostic time must now be clocked separately. When it was initially announced,...
Warranty Claim Code - 09/25/2018
... with the transaction submission. Entry of an invalid WCC will result in the transaction being re-opened and possibly debited. The warranty claim code is system generated and is unique to the module and vehicle being programmed. ...
Global Warranty Management - 09/25/2018
Diagnostic Time Quick Tips: Not all claims submitted with labor operations that allow diagnostic time will require the full 1.0 hour of diagnostic time. Only submit up to the amount of time that the technician has punched for diagnostic time. For...
Reject of the Month - Error code 903 - 11/29/2018
... cycles to confirm that fluid flush corrected the condition. The bulletin specific labor operation allowed for flushing and draining fluids for the transmission shake and/or shudder condition. The bulletin allowed for both Mobil 1 Synthetic LV ATF...
Driver Distractions - 10/23/2017
... road and hands off the wheel for dangerously long periods of time. Automakers are including more options allowing drivers to use social media, email, and text. Some vehicles may have as many as 50 buttons on the steering wheel and dashboard. ...
Enclave Action Center - 10/23/2017
... is critical for quick resolution of any product concerns, including fit and finish, performance, operation, and customer expectations of that vehicle. It is important that warranty claims are properly submitted and processed as GM will be reviewing all...
DMA Pre-Approval Form Update! - 10/23/2017
... the complete, correct number of rental days with the daily activity tracker comments, labor operation and time, total repair cost, and job card open/close dates. Select the Policy Related checkbox on the DMA Pre-Approval form when the decision has been...
Policy Evaluation Tool Update! - 10/23/2017
... the VIN and obtain PET usage history. If history is available for the VIN, it’s viewed in a pop up box that provides the option of viewing the dealership history on the VIN or click on the OK button within the pop up message to run the policy ...
OnStar - 09/27/2017
... related calls were received during Hurricane Irma. Connected vehicle and Wi-Fi hotspot provided people with the ability to go to their vehicles with their laptop and maintain contact with family and friends. OnStar has four North American call centers...
Wiring Repair Data Entry - 12/21/2017
When a wiring labor operation requires entry of the document ID and grid location, the proper data entry format is as follows: 1234567 A2. With 1234567 representing the document ID and A2 representing the grid location.
SAASR Page Two - Transaction Analysis - 08/21/2017
... analytics reporting are excluded (customer enthusiasm, policy, recalls, and goodwill labor operations). ...
Job Aids - 11/21/2017
Enter the search term “Warranty Processing Job Aids” in the search bar at the top of the GlobalConnect home page to view the latest warranty processing job aids. To view the job aid, double click on the PDF icon. It may be necessary to click...
Wiring Repairs - 11/21/2017
... must be entered in the labor dependency field of the transaction when an electrical labor operation is submitted. ...
Reject of the Month - 11/21/2017
... wheel angle sensor reset and learn was performed with the scan tool. The technician noted the appropriate labor operation, 9102008, for the repair on the shop copy of the job card. The warranty administrator reviewed the job card, noting the failed...
BOGO ACDelco Advantage Wiper Blade Promo - 11/21/2017
... claims for reimbursement. Transactions are submitted in GWM with transaction type ZSSP, labor operation 0601071, dealer cost of a part in the net item field, and the part number in the comments field. The customer is responsible for paying the dealer’s...
Recall Completion - 02/20/2018
Implement a process at your dealership for both new and used vehicle inventory to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer...
Mixed Materials Strategy - 02/20/2018
GM’s mixed materials strategy includes optimizing every component for mass, durability, safety, and function. The majority of the weight savings on the fourth generation Silverado comes from the pickup’s frame and body. All exterior swing...
GM Authorization - 02/20/2018
... the vehicle and the repair performed. 5. Incompatibility issues. Part incompatible to labor operation errors may be addressed by reviewing the labor operation number and the selected failed part. The wrong labor operation, or the incorrect failed...
Redline - 03/21/2017
... with red hash marks and blacked-out nameplates, Chevy logos, and grilles. Models with Redline options will include the Malibu LT, Traverse Premier, and Silverado Double Cab LT Z71. The Redline special edition debuted in 2015 at the SEMA show in Las ...
Error Code 068 - 03/21/2017
... to the WSC for review/payment. Address the error message by selecting or documenting the appropriate causal part, and/or correcting the labor operation so that it corresponds with the correct causal part. In some cases, it may be necessary to contact...
Recall Completion Reminder - 02/17/2017
... process at the dealership includes a check of the Required Field Actions section on IVH. If any open field actions are identified, the required repairs must be performed prior to sale or delivery. ...
Autonomous Bolt - 01/23/2017
... that could pose significant challenges to sensors and cameras that allow the vehicles to operate on their own. ...
Customer Advisory Letter 16098 - 01/23/2017
... necessary, is warrantable within the 5/50,000 Emissions Control Systems Warranty using the labor operation for the CNG Fuel Feed Hose Replacement....
Safety Recall 15822C - 02/17/2017
... tensioner assembly. The previous version (15822B) instructed dealers to enlarge the side shield opening. Ensure that the correct repair procedure is being performed....
Repair Shop Distrust - 12/21/2016
A survey conducted by AAA found that two of three US drivers distrust auto repair shops, including independent operations, chain stores, and dealership service departments. The four main reasons for the distrust included: recommending unnecessary services,...
PQC Restrictions - 12/21/2016
... transmission, or transfer case assembly replacement. To view your store’s restricted labor operations, if any, go to the Service Agent Profile in the Analyze Warranty section of GWM and view the “Items Not Allowed” tab. ...
Vibration Analysis - 06/19/2017
... Suburban and Tahoe, and GMC Yukon vehicles. The bulletin also provides recommendations for proper diagnosis, correction, and repair verification. There are several unique labor operations contained within the bulletin, including performing a pico scope...
Rust Through Perforation Repairs - 06/19/2017
All labor time required to complete the repair for specific corrosion perforation repair operations should be submitted as straight time in the Base Labor Hours field of the warranty transaction. The time submitted should include all time required to...
Pyramid Repairs - 04/17/2017
A pyramid repair is defined as the same or potentially similar repair (i.e. labor operations in the same repair group) on the same VIN, on the same job card (GWM User Manual). Management must authorize pyramid repairs with authorization code R prior to...
Warranty Trend Analysis - 04/17/2017
... provides a warranty transaction search tool Before beginning a Transaction Search, update User Options in GWM so only the desired data is displayed on the Transaction Search Results page. To customize the search, select the User Options tab and...
Reject of the Month - 04/17/2017
... that was submitted and accepted for the performance of the recall. Only in a few instances were copies of IVH attached to the job card to support the repair performed. None of the rejected recall transactions contained an attached copy of IVH. The...
Rental Policies - 10/26/2016
... Empowerment portal. To access the request, select the service department link in GlobalConnect and open the Dealer Aftersales application. Complete the Claim Pre-Approval Request and send to your DMA.If approved, the transaction will require GM authorization...
Towing - 10/26/2016
... and will also require entering the invoice number and the miles the vehicle was towed. Attach a copy of the tow bill to the job card as supporting documentation. GM's Roadside Assistance is another towing option and is the preferred method of towing...
Return/Reimbursement of Customer Owned Media - 11/29/2016
... in a reasonable amount of time, the dealer may reimburse the customer for the cost of the property. The bulletin has been updated to reflect an updated transaction submission procedure. A transaction for reimbursement is submitted using labor operation...
December 2016 Recall Update - 11/29/2016
... subsequently refuses completion of the recall, the dealer may submit a ZREG transaction with labor operation 6410070. Claim the applicable labor time from the LTG, with the applicable part and part handling allowance. Submit the transaction as Customer...
Field Action Information App - 08/23/2016
... Field Action data. Reports available within this app include: Campaign Initiation Detail Reports, Open Vehicle Reports, Campaign Performance Reports, and Dealer Performance Reports. ...
New Service Management Authorization Matrix - 10/26/2016
Service Policy & Procedures Article 3.2.13 and the Required Operating Procedures bulletin 04-00-89-015N have been revised to include a new Service Management Authorization Matrix. The new matrix has an effective date of October 1, 2016. To best view...
Administrative Allowance - 10/26/2016
... that previously paid 0.3 labor hours now allow $25. Sublet: For sublet repairs, if the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in...
Test Drive Offer - 07/28/2016
... to $35 for the complimentary oil change. Dealers submit a transaction for the service using labor operation 0600851, miscellaneous net item amount $35, transaction type ZSSP, and complaint code 0090. The offer is redeemable at participating GMC dealerships...
Electronic Exchange Components - 07/28/2016
... removed from the transaction. Claims for electronic exchange components are submitted with the appropriate labor operation from the LTG. The dealer may claim up to 0.2 hours administrative time for processing the exchange, as well as up to $25 in the...
Reject of the Month - Error code 232 - 08/23/2016
... found that the water pump required replacement. The transaction was submitted with labor operation 9900007. Two months later, the vehicle was back in the service department with a water pump leak concern. The technician diagnosed the leaking water...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... program or within the 12 month parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin. Finally, if a customer's vehicle is experiencing the same condition that is the subject of a special...
M1 Concourse - 08/23/2016
The M1 Concourse is, "a place where people can enjoy their passion for all things automotive and motorsports." The Concourse is located on Woodward Avenue, America's first highway (M1), as well as the location of the world's biggest car celebration, the...
Bolt EV - 09/27/2016
... plenty of range, cargo space, technology, and safety features. The Chevrolet team took pride in optimizing every aspect of the vehicle, with its impressive range and ride dynamics. ...
Wipers Inoperative - 05/24/2016
Bulletin 16-NA-144 has been released to address an issue with inoperative windshield wipers on some 2010-2016 Chevrolet Equinox and GMC Terrain vehicles. The issue may be caused by the wiper transmission linkage separating due to corrosion at the ball...
Assembly Restrictions - 05/24/2016
... applicable to the PQC program will remain in effect until December 31, 2016. Restricted labor operations are indicated in the Analyze Warranty section of GWM. Select the "Items Not Allowed" tab from the Service Agent Profile. ...
Other Labor Hours - 04/28/2016
... time punches are required on the technician's time ticket for the OLH time claimed on each labor operation with OLH. The technician must record the reason for OLH on the job card; including detail failure and steps taken to facilitate repairs.The...
Variable Diagnostic Time - 04/28/2016
Certain labor operations may list a variable diagnostic time allowance that is submitted as an Add Time. The actual amount of variable time claimed must be submitted in the Diagnosis Time labor field. Technician comments and the steps taken to perform...
Reject of the Month - 04/28/2016
... charged out on the job card line. The carrier was selected as the failed component with the labor operation and for the differential carrier replacement. The transaction was submitted with 5.8 hours OLH, with authorization code E and authorization...
Verifying The Repair Process - 04/28/2016
... Labor Time Guide link in SI after entering the VIN or selecting the year, make, model from the drop down boxes and clicking next. In the keyword search field, enter either a broad search term to obtain more results or a narrow search term to obtain fewer...
... transmission, or transfer case assembly replacement. To view your store’s restricted labor operations, if any, go to the Service Agent Profile in the Analyze Warranty section of GWM and view the “Items Not Allowed” tab. ...
Vibration Analysis - 06/19/2017
... Suburban and Tahoe, and GMC Yukon vehicles. The bulletin also provides recommendations for proper diagnosis, correction, and repair verification. There are several unique labor operations contained within the bulletin, including performing a pico scope...
Rust Through Perforation Repairs - 06/19/2017
All labor time required to complete the repair for specific corrosion perforation repair operations should be submitted as straight time in the Base Labor Hours field of the warranty transaction. The time submitted should include all time required to...
Pyramid Repairs - 04/17/2017
A pyramid repair is defined as the same or potentially similar repair (i.e. labor operations in the same repair group) on the same VIN, on the same job card (GWM User Manual). Management must authorize pyramid repairs with authorization code R prior to...
Warranty Trend Analysis - 04/17/2017
... provides a warranty transaction search tool Before beginning a Transaction Search, update User Options in GWM so only the desired data is displayed on the Transaction Search Results page. To customize the search, select the User Options tab and...
Reject of the Month - 04/17/2017
... that was submitted and accepted for the performance of the recall. Only in a few instances were copies of IVH attached to the job card to support the repair performed. None of the rejected recall transactions contained an attached copy of IVH. The...
Rental Policies - 10/26/2016
... Empowerment portal. To access the request, select the service department link in GlobalConnect and open the Dealer Aftersales application. Complete the Claim Pre-Approval Request and send to your DMA.If approved, the transaction will require GM authorization...
Towing - 10/26/2016
... and will also require entering the invoice number and the miles the vehicle was towed. Attach a copy of the tow bill to the job card as supporting documentation. GM's Roadside Assistance is another towing option and is the preferred method of towing...
Return/Reimbursement of Customer Owned Media - 11/29/2016
... in a reasonable amount of time, the dealer may reimburse the customer for the cost of the property. The bulletin has been updated to reflect an updated transaction submission procedure. A transaction for reimbursement is submitted using labor operation...
December 2016 Recall Update - 11/29/2016
... subsequently refuses completion of the recall, the dealer may submit a ZREG transaction with labor operation 6410070. Claim the applicable labor time from the LTG, with the applicable part and part handling allowance. Submit the transaction as Customer...
Field Action Information App - 08/23/2016
... Field Action data. Reports available within this app include: Campaign Initiation Detail Reports, Open Vehicle Reports, Campaign Performance Reports, and Dealer Performance Reports. ...
New Service Management Authorization Matrix - 10/26/2016
Service Policy & Procedures Article 3.2.13 and the Required Operating Procedures bulletin 04-00-89-015N have been revised to include a new Service Management Authorization Matrix. The new matrix has an effective date of October 1, 2016. To best view...
Administrative Allowance - 10/26/2016
... that previously paid 0.3 labor hours now allow $25. Sublet: For sublet repairs, if the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in...
Test Drive Offer - 07/28/2016
... to $35 for the complimentary oil change. Dealers submit a transaction for the service using labor operation 0600851, miscellaneous net item amount $35, transaction type ZSSP, and complaint code 0090. The offer is redeemable at participating GMC dealerships...
Electronic Exchange Components - 07/28/2016
... removed from the transaction. Claims for electronic exchange components are submitted with the appropriate labor operation from the LTG. The dealer may claim up to 0.2 hours administrative time for processing the exchange, as well as up to $25 in the...
Reject of the Month - Error code 232 - 08/23/2016
... found that the water pump required replacement. The transaction was submitted with labor operation 9900007. Two months later, the vehicle was back in the service department with a water pump leak concern. The technician diagnosed the leaking water...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... program or within the 12 month parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin. Finally, if a customer's vehicle is experiencing the same condition that is the subject of a special...
M1 Concourse - 08/23/2016
The M1 Concourse is, "a place where people can enjoy their passion for all things automotive and motorsports." The Concourse is located on Woodward Avenue, America's first highway (M1), as well as the location of the world's biggest car celebration, the...
Bolt EV - 09/27/2016
... plenty of range, cargo space, technology, and safety features. The Chevrolet team took pride in optimizing every aspect of the vehicle, with its impressive range and ride dynamics. ...
Wipers Inoperative - 05/24/2016
Bulletin 16-NA-144 has been released to address an issue with inoperative windshield wipers on some 2010-2016 Chevrolet Equinox and GMC Terrain vehicles. The issue may be caused by the wiper transmission linkage separating due to corrosion at the ball...
Assembly Restrictions - 05/24/2016
... applicable to the PQC program will remain in effect until December 31, 2016. Restricted labor operations are indicated in the Analyze Warranty section of GWM. Select the "Items Not Allowed" tab from the Service Agent Profile. ...
Other Labor Hours - 04/28/2016
... time punches are required on the technician's time ticket for the OLH time claimed on each labor operation with OLH. The technician must record the reason for OLH on the job card; including detail failure and steps taken to facilitate repairs.The...
Variable Diagnostic Time - 04/28/2016
Certain labor operations may list a variable diagnostic time allowance that is submitted as an Add Time. The actual amount of variable time claimed must be submitted in the Diagnosis Time labor field. Technician comments and the steps taken to perform...
Reject of the Month - 04/28/2016
... charged out on the job card line. The carrier was selected as the failed component with the labor operation and for the differential carrier replacement. The transaction was submitted with 5.8 hours OLH, with authorization code E and authorization...
Verifying The Repair Process - 04/28/2016
... Labor Time Guide link in SI after entering the VIN or selecting the year, make, model from the drop down boxes and clicking next. In the keyword search field, enter either a broad search term to obtain more results or a narrow search term to obtain fewer...
GM Approvals - 03/23/2024
... processed and paid without the need for GM review or approval. GM entrusts dealers with an “open checkbook” approach with the agreement that all claims follow written warranty terms and comply with Service Policies and Procedures. There are...
Hummer EV 37" Tire Calibration - 02/26/2024
... and instructions. The labor for download and reflash of the module is to be charged to labor operation 0602928 at 0.4 hr. Dealers are to collect $295.00 from the customer which covers all costs, including labor for the download and reflash of the module....
Pre-Repair Authorization - 10/23/2019
... the dealer may proceed with the repair. The transaction is submitted using the labor operation listed in the approval email (any other labor operation may result in a claim reject). Confirm that the VIN listed on the transaction matches the VIN...
Policy Evaluation Tool - 09/24/2019
... is subject to review and potential chargeback. Dealers must attach the PET to the hard copy of the job card, as well as the transaction, when submitting the claim to General Motors. If approval is obtained by the DMA to deviate from the PET, the approval...
Reject of the Month - 01/03/2020
... addressing transaction rejects, but due to the recent release of Mail Out Reviews, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Variable Diagnostic Time: The...
08-03-10-006 - 01/03/2020
... illuminated, or the Aluminum Wheel Bead Seat has Corrosion. The bulletin contains a unique labor operation for the wheel bead seat repair. The repair established in the bulletin is suitable for machined or painted Aluminum and Chrome Clad wheels with...
Warranty Analysis - 01/03/2020
... for additional information from a technician or advisor prior to submission, or job cards held open while waiting for parts to arrive. Maybe claims are only being administered once a week versus daily which can elevate the average. Or, the issue may...
Process and Time Management - 01/28/2020
... manager needs to approve what they are requesting. If they want approval to proceed with an add on operation, be prepared to explain what has been done so far and why the added operation is necessary. Service departments face many challenges and...
GM Accessories Employee Discount Program - 01/29/2020
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Pre-Repair Authorization - 01/29/2020
... outside mirror assemblies, steering wheels, and interior door trim. Refer to the complete list of operations included with Bulletin 18NA306. As a reminder, do not submit a PRA for a bumper or a dash, for example, as they are not included in PRA process. Up...
Error Codes - 09/24/2019
... completed successfully, effectively eliminating the post-payment recall validation process of reopening recalls and debiting transactions with unsuccessful reprogramming events. In addition to announcing the launch, the Global Message also contains a...
Diagnostic Time - 07/30/2019
... since the following headline was released: “Diagnostic time as an add time to certain labor operations increased from 0.3 to 1.0 labor hours. This time must be clocked separately from repair time and OLH time.” Is it still a struggle to get...
Data Analysis - 06/26/2019
... issues. GM analyzes the following warranty metrics: expense by repair group, labor operation frequency of use and average cost when used, potential repeat repairs, and pyramiding transactions. This data is reported monthly in GWM on the Service...
Bulletin Updates - 06/26/2019
... contains the first two digits of the Warranty Claim Code, the corresponding module, and labor operation code(s), for example: WCC Module Labor Operation AF Keyless Entry Control Modul 2810545 Engine and Transmission Assembly...
Technical Service Bulletins - 07/30/2019
... Shudder condition. Due to the effectiveness of the fluid exchange procedure, the bulletin labor operations will only pay once per VIN. Technicians must utilize published diagnostics in cases where the vehicle returns with a suspect shudder, which may...
8-Speed Torque Converter Shudder - 06/26/2019
... be informed that full effect of the repair will take up to 200 miles and a minimum of two cold to operating temperature drive cycles. Torque converter replacement is not necessary, except when the fluid exchange procedure does not resolve the condit...
Up Assemblies - 06/26/2019
When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The assembly will contain the specific part needed....
Policy & No PET - 12/19/2018
... covered by an active Component Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g. Liftgate Struts-15240 and Keys for Life-140063 and 140113) Repairs...
GM Accessories Employee Discount Program - 01/21/2019
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Warranty Job Cards and In-Service Dates - 02/21/2019
... App contains a document that lists the most common warranty deviations. This document lists the top eight policy requirements that are often charged back in a warranty audit. One of the eight deviations is “Incomplete job card required information.”...
Bulletin 18-NA-069 - 03/27/2019
... if necessary, replace the CAC and change the oil. The bulletin contains a bulletin specific labor operation that is to be used for vehicles that are repaired under the Emission Coverage. Note: this is not a Powertrain covered repair. ...
Reject of the Month - Warning 122 - 04/22/2019
... other labor hours to perform the regen process. The transaction was submitted with the labor operation for the sensor with base and OLH labor time, the sensor, and a three day rental as the vehicle was inoperable. It was necessary to submit the...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... Resource Center app, found in the Global Connect Service Department homepage. Once the app is opened, go to the Training tab and select the arrow to the left of Global Warranty Management System Training Modules. Once opened, scroll down to module 9...
Types of Job Card Systems - 02/25/2021
... electronic input, transfer, storage, and printing capability which makes the use of a printed shop copy optional. All required information is satisfied without using any printed job card copies to document any data input. A shop copy may be printed,...
GM Accessories Employee Discount Program - 01/27/2021
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
... processed and paid without the need for GM review or approval. GM entrusts dealers with an “open checkbook” approach with the agreement that all claims follow written warranty terms and comply with Service Policies and Procedures. There are...
Hummer EV 37" Tire Calibration - 02/26/2024
... and instructions. The labor for download and reflash of the module is to be charged to labor operation 0602928 at 0.4 hr. Dealers are to collect $295.00 from the customer which covers all costs, including labor for the download and reflash of the module....
Pre-Repair Authorization - 10/23/2019
... the dealer may proceed with the repair. The transaction is submitted using the labor operation listed in the approval email (any other labor operation may result in a claim reject). Confirm that the VIN listed on the transaction matches the VIN...
Policy Evaluation Tool - 09/24/2019
... is subject to review and potential chargeback. Dealers must attach the PET to the hard copy of the job card, as well as the transaction, when submitting the claim to General Motors. If approval is obtained by the DMA to deviate from the PET, the approval...
Reject of the Month - 01/03/2020
... addressing transaction rejects, but due to the recent release of Mail Out Reviews, it seemed appropriate to begin the New Year in a proactive manner by providing you with the tools to achieve policy compliance. Variable Diagnostic Time: The...
08-03-10-006 - 01/03/2020
... illuminated, or the Aluminum Wheel Bead Seat has Corrosion. The bulletin contains a unique labor operation for the wheel bead seat repair. The repair established in the bulletin is suitable for machined or painted Aluminum and Chrome Clad wheels with...
Warranty Analysis - 01/03/2020
... for additional information from a technician or advisor prior to submission, or job cards held open while waiting for parts to arrive. Maybe claims are only being administered once a week versus daily which can elevate the average. Or, the issue may...
Process and Time Management - 01/28/2020
... manager needs to approve what they are requesting. If they want approval to proceed with an add on operation, be prepared to explain what has been done so far and why the added operation is necessary. Service departments face many challenges and...
GM Accessories Employee Discount Program - 01/29/2020
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Pre-Repair Authorization - 01/29/2020
... outside mirror assemblies, steering wheels, and interior door trim. Refer to the complete list of operations included with Bulletin 18NA306. As a reminder, do not submit a PRA for a bumper or a dash, for example, as they are not included in PRA process. Up...
Error Codes - 09/24/2019
... completed successfully, effectively eliminating the post-payment recall validation process of reopening recalls and debiting transactions with unsuccessful reprogramming events. In addition to announcing the launch, the Global Message also contains a...
Diagnostic Time - 07/30/2019
... since the following headline was released: “Diagnostic time as an add time to certain labor operations increased from 0.3 to 1.0 labor hours. This time must be clocked separately from repair time and OLH time.” Is it still a struggle to get...
Data Analysis - 06/26/2019
... issues. GM analyzes the following warranty metrics: expense by repair group, labor operation frequency of use and average cost when used, potential repeat repairs, and pyramiding transactions. This data is reported monthly in GWM on the Service...
Bulletin Updates - 06/26/2019
... contains the first two digits of the Warranty Claim Code, the corresponding module, and labor operation code(s), for example: WCC Module Labor Operation AF Keyless Entry Control Modul 2810545 Engine and Transmission Assembly...
Technical Service Bulletins - 07/30/2019
... Shudder condition. Due to the effectiveness of the fluid exchange procedure, the bulletin labor operations will only pay once per VIN. Technicians must utilize published diagnostics in cases where the vehicle returns with a suspect shudder, which may...
8-Speed Torque Converter Shudder - 06/26/2019
... be informed that full effect of the repair will take up to 200 miles and a minimum of two cold to operating temperature drive cycles. Torque converter replacement is not necessary, except when the fluid exchange procedure does not resolve the condit...
Up Assemblies - 06/26/2019
When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The assembly will contain the specific part needed....
Policy & No PET - 12/19/2018
... covered by an active Component Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g. Liftgate Struts-15240 and Keys for Life-140063 and 140113) Repairs...
GM Accessories Employee Discount Program - 01/21/2019
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Warranty Job Cards and In-Service Dates - 02/21/2019
... App contains a document that lists the most common warranty deviations. This document lists the top eight policy requirements that are often charged back in a warranty audit. One of the eight deviations is “Incomplete job card required information.”...
Bulletin 18-NA-069 - 03/27/2019
... if necessary, replace the CAC and change the oil. The bulletin contains a bulletin specific labor operation that is to be used for vehicles that are repaired under the Emission Coverage. Note: this is not a Powertrain covered repair. ...
Reject of the Month - Warning 122 - 04/22/2019
... other labor hours to perform the regen process. The transaction was submitted with the labor operation for the sensor with base and OLH labor time, the sensor, and a three day rental as the vehicle was inoperable. It was necessary to submit the...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... Resource Center app, found in the Global Connect Service Department homepage. Once the app is opened, go to the Training tab and select the arrow to the left of Global Warranty Management System Training Modules. Once opened, scroll down to module 9...
Types of Job Card Systems - 02/25/2021
... electronic input, transfer, storage, and printing capability which makes the use of a printed shop copy optional. All required information is satisfied without using any printed job card copies to document any data input. A shop copy may be printed,...
GM Accessories Employee Discount Program - 01/27/2021
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Up Assembly Process - 01/27/2021
When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one...
Reject of the Month - February 2021 - 01/27/2021
... rear differential was identified as the failed part with the associated labor operation. The labor operation paid 3.7 hours base and 3.5 hours OLH was additionally claimed. The claim was submitted with GM Authorization for review and subsequently...
Rental Vehicle Damage - 12/29/2020
... who you spoke with, and what was confirmed. When asking for their signature, take this opportunity to verbally remind the customer of their responsibility for the vehicle and any subsequent damage during their usage, just as they’d be responsible...
Canadian Vehicles in the United States - 12/29/2020
... in Investigate Vehicle History (IVH). The Vehicle Summary Page will display any active warranties, open Recalls/Field Actions, and Special Coverages applicable to that vehicle. Verify that there are no Branded Titles or Warranty Blocks that may restrict...
Labor Time Allowance - 12/29/2020
... decreases due to streamlined service procedures that were published over the last year. 34 labor operations will show a time increase based on revised or restudied service procedures. The message includes a list of revised service procedures, the corresponding...
GM Mail Out Reviews - 06/29/2021
... first deviation addressed a debit resulting from no/incomplete time clocking – added operation. A line was added to the job card to address a sticking cupholder cover. Service management verification and authorization was documented on 6/23/2021...
Reject of the Month - August 2021 - 07/27/2021
... in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion. The service advisor opened a job card for the performance...
New Error Codes - 07/27/2021
... 856: VIN and SPS Code entered matches on different field action/labor code. Incorrect labor operation used on the claim. WCC on claim is related programming of a different module than the one related to the labor operation on the claim. WCC on claim...
Pre-Repair Authorization - 07/27/2021
... by the dealership to the customer along with an estimate for the repair. Dealers do have the option of submitting all or a portion of the repair expense for customer enthusiasm, with 50% customer participation recommended. Documentation supporting the...
Reject of the Month - April 2021 - 03/22/2021
... not correct. Error 852 will occur when there is a mismatch between the VIN, job card number, labor operation used, or SPS code does not match the TIS log. In our dealership example, 17 job cards over the course of 1 month rejected with error code...
SPS Codes - 04/29/2021
... requiring SPS Warranty Code here are some tips for the correction. Pull the technician copy of the job card. View the transaction in Global Warranty Management (GWM) through “Correct a Rejected Transaction”. Validate the following...
New Vehicle Inspections - 04/29/2021
... use either the ePOD or paper receipt to record damage. Do not sign both. If an ePOD receipt is prepopulated with damage codes, it is the dealerships responsibility to verify the codes are correct and if necessary, change or add additional codes. Failure...
100% Policy and Part Warranties - 02/27/2020
... under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited...
Sublet Repair - 06/23/2020
... as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion of those warranty repairs. If GM receives customer complaints regarding...
More on Other Labor Hours - 04/29/2020
... a detailed explanation that supports the time paid. There are approximately 1,100 select labor operations that allow for variable diagnostic time. This time will be qualified by a note in the LTG with the specific labor operation (e.g. diagnosis time...
Parts Retention - 05/29/2020
... reviewed the parts retention area and parts retention is one of the key points in the Required Operating Procedures bulletin outlining key GM requirements for service operations. If parts are not where they are supposed to be in your parts department,...
Shuttle Service Temporarily Expanded - 05/29/2020
... dealership and their home, workplace, or a location of their choosing. This change is to offer an option for your customers who have concerns about entering your dealership due to the current pandemic. You can inform your customers through your website...
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
GM offers options to dealers when it comes to the use of Dealer Management Systems. Your DMS is how you create job cards and for some, how you submit your warranty transactions to GM for payment. Depending on your DMS and also depending how much of your...
Wiring Repairs: - 06/23/2020
... the technician notes on the job card. Refer to bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information. ...
Components and Services with Limited Coverage - 06/23/2020
... end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component time. Wheel...
Reject of the Month - August 2020 - 07/30/2020
... charge of $27.30 for parts expedite. The claim was submitted with the condenser replacement labor operation, 4416040, with 0.8 hours in base and 1.2 hours in additional. The parts list contained 2 different seals, a condenser, and quantity of 2 of the...
Starting Out as a New Warranty Administrator - 09/22/2020
... pair a seasoned, well-skilled technician with a new to the trade student. These students have the opportunity to learn the skills of the trade from someone that has worked in the field for some time, providing an extensive knowledge base, and ultimately...
Employee Discount Program - 09/22/2020
... reimbursement amount is submitted in the Miscellaneous Net Item field of the claim. Eligible labor operations are available in Global Message GCUS-9-10051. ...
April 2024 Recall Update - 03/23/2024
Emission Recall A222379711 DTC P0521 Permanent Status Not Properly Cleared: Dealers are to reprogram the ECM in certain 2020-23 Buick Encore GX and 2021-23 Chevrolet Trailblazer models to address a condition in which the ECM may not clear the permanent...
Process and Time Management - 01/29/2024
... manager needs to approve what they are requesting. If they want approval to proceed with an add on operation, be prepared to explain what has been done so far and why the added operation is necessary. Service departments face many challenges and...
When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one...
Reject of the Month - February 2021 - 01/27/2021
... rear differential was identified as the failed part with the associated labor operation. The labor operation paid 3.7 hours base and 3.5 hours OLH was additionally claimed. The claim was submitted with GM Authorization for review and subsequently...
Rental Vehicle Damage - 12/29/2020
... who you spoke with, and what was confirmed. When asking for their signature, take this opportunity to verbally remind the customer of their responsibility for the vehicle and any subsequent damage during their usage, just as they’d be responsible...
Canadian Vehicles in the United States - 12/29/2020
... in Investigate Vehicle History (IVH). The Vehicle Summary Page will display any active warranties, open Recalls/Field Actions, and Special Coverages applicable to that vehicle. Verify that there are no Branded Titles or Warranty Blocks that may restrict...
Labor Time Allowance - 12/29/2020
... decreases due to streamlined service procedures that were published over the last year. 34 labor operations will show a time increase based on revised or restudied service procedures. The message includes a list of revised service procedures, the corresponding...
GM Mail Out Reviews - 06/29/2021
... first deviation addressed a debit resulting from no/incomplete time clocking – added operation. A line was added to the job card to address a sticking cupholder cover. Service management verification and authorization was documented on 6/23/2021...
Reject of the Month - August 2021 - 07/27/2021
... in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion. The service advisor opened a job card for the performance...
New Error Codes - 07/27/2021
... 856: VIN and SPS Code entered matches on different field action/labor code. Incorrect labor operation used on the claim. WCC on claim is related programming of a different module than the one related to the labor operation on the claim. WCC on claim...
Pre-Repair Authorization - 07/27/2021
... by the dealership to the customer along with an estimate for the repair. Dealers do have the option of submitting all or a portion of the repair expense for customer enthusiasm, with 50% customer participation recommended. Documentation supporting the...
Reject of the Month - April 2021 - 03/22/2021
... not correct. Error 852 will occur when there is a mismatch between the VIN, job card number, labor operation used, or SPS code does not match the TIS log. In our dealership example, 17 job cards over the course of 1 month rejected with error code...
SPS Codes - 04/29/2021
... requiring SPS Warranty Code here are some tips for the correction. Pull the technician copy of the job card. View the transaction in Global Warranty Management (GWM) through “Correct a Rejected Transaction”. Validate the following...
New Vehicle Inspections - 04/29/2021
... use either the ePOD or paper receipt to record damage. Do not sign both. If an ePOD receipt is prepopulated with damage codes, it is the dealerships responsibility to verify the codes are correct and if necessary, change or add additional codes. Failure...
100% Policy and Part Warranties - 02/27/2020
... under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited...
Sublet Repair - 06/23/2020
... as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion of those warranty repairs. If GM receives customer complaints regarding...
More on Other Labor Hours - 04/29/2020
... a detailed explanation that supports the time paid. There are approximately 1,100 select labor operations that allow for variable diagnostic time. This time will be qualified by a note in the LTG with the specific labor operation (e.g. diagnosis time...
Parts Retention - 05/29/2020
... reviewed the parts retention area and parts retention is one of the key points in the Required Operating Procedures bulletin outlining key GM requirements for service operations. If parts are not where they are supposed to be in your parts department,...
Shuttle Service Temporarily Expanded - 05/29/2020
... dealership and their home, workplace, or a location of their choosing. This change is to offer an option for your customers who have concerns about entering your dealership due to the current pandemic. You can inform your customers through your website...
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
GM offers options to dealers when it comes to the use of Dealer Management Systems. Your DMS is how you create job cards and for some, how you submit your warranty transactions to GM for payment. Depending on your DMS and also depending how much of your...
Wiring Repairs: - 06/23/2020
... the technician notes on the job card. Refer to bulletin 10-00-89-005I Revised Wiring Repair Labor Operations and Required Additional Information. ...
Components and Services with Limited Coverage - 06/23/2020
... end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component time. Wheel...
Reject of the Month - August 2020 - 07/30/2020
... charge of $27.30 for parts expedite. The claim was submitted with the condenser replacement labor operation, 4416040, with 0.8 hours in base and 1.2 hours in additional. The parts list contained 2 different seals, a condenser, and quantity of 2 of the...
Starting Out as a New Warranty Administrator - 09/22/2020
... pair a seasoned, well-skilled technician with a new to the trade student. These students have the opportunity to learn the skills of the trade from someone that has worked in the field for some time, providing an extensive knowledge base, and ultimately...
Employee Discount Program - 09/22/2020
... reimbursement amount is submitted in the Miscellaneous Net Item field of the claim. Eligible labor operations are available in Global Message GCUS-9-10051. ...
April 2024 Recall Update - 03/23/2024
Emission Recall A222379711 DTC P0521 Permanent Status Not Properly Cleared: Dealers are to reprogram the ECM in certain 2020-23 Buick Encore GX and 2021-23 Chevrolet Trailblazer models to address a condition in which the ECM may not clear the permanent...
Process and Time Management - 01/29/2024
... manager needs to approve what they are requesting. If they want approval to proceed with an add on operation, be prepared to explain what has been done so far and why the added operation is necessary. Service departments face many challenges and...
WPC Process Overview - 12/26/2023
... Assembly Plant, and Quality Management personnel. It is important to note that choosing the labor operation that matches the causal failed part when submitting a transaction is essential as GM uses this information when requesting parts. If the parts...
New Vehicle Tire Warranty Program - 11/29/2023
... GM covers 100% of the labor cost for tires replaced under the B2B warranty. Refer to the labor operation in the LTG for the appropriate labor time based on the vehicle being repaired. The “What is Not Covered” section of the bulletin...
New Year, New Compliance Initiative - 12/26/2023
... line on the job card. This must be done before any repairs can be started. If the customer dropped their vehicle off using a night drop envelope and the envelope or drop off form was completed by the customer, it is an acceptable alternative customer...
Employee Parts Discount Program - 12/26/2023
... are based on the value of parts purchased. ZSSP claims are submitted with one of the unique labor operation codes: 0600201 ($5.00 discount), 0600211 ($10.00 discount), 0600231 ($20.00 discount), and 0601601 ($40 discount). The Employee Certificate Authorization...
Reducing Rejected Transactions - 11/29/2023
... rejects are also hard to anticipate as it is not known whether the current transaction labor operation is one that when paired with a previous repair labor operation is considered a repeat repair. Some of the other rejects shown in the chart can be eliminated...
Reject of the Month - November 2023 - 10/25/2023
... a paint peeling condition at the Tahoe emblem on the liftgate. To address the condition the body shop removed the tailgate molding, repaired, primed, prepped and refinished the molding. The job card was submitted with the liftgate panel refinish labor...
Reject of the Month - October 2023 - 09/25/2023
... Park Assist Retrofit on a 2023 Chevrolet TrailBlazer. The transaction was submitted with labor operation number 9106540 and 1.1 hrs labor. The latest version of the recall bulletin, released in early September, indicates that the following...
Most Common Audit Deviations - 09/25/2023
... line on the job card before the technician begins repairs. Alternative signed early bird/drop off forms completed by the customer and attached to the job card provide compliance to the policy. Signed pre-write up worksheets that contain required information...
Add On Repair Report - 09/25/2023
... transactions to highlight any possible compliance concerns. While repairs with an added operation are not singled out in the Service Agent Analysis Summary Report (aka SASR) or within the Analyze Warranty tab, there is a means of identifying job...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... diagnosing a refrigerant leak. This time is entered in additional time when submitting the labor operation for the actual repair. While you won’t see this “add time” in conjunction with the A/C labor operations, it is displayed in the...
GM Accessories Employee Discount Program - 02/28/2023
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
OLH Self-Empowerment Levels - 02/28/2023
LH self-empowerment levels: Many dealers have had the opportunity to work with their District Service Manager (DSM) on their 95/5 performance, review current 95/5 metrics and may have also received notification of an update to OLH empowerment. The most...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... must be authorized by your customer. This authorization happens when the customer signs the hard/shop copy of the job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on any other invoice...
February 2023 Recall Update - 01/24/2023
... bulletin has been revised to add certain 2022-23 model year Buick Envision vehicles to the recall population and to update the Warranty Information section with the labor time. The recall also affects certain 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet...
Electronic Service Center Tips - 08/29/2023
... is claimed as a sublet. Warranty transactions will only contain labor allowed for the labor operation. The stated administrative allowance is $45 and is claimed in net item under the admin allowance field. A copy of the ESC invoice should...
August 2023 Recall Update - 07/25/2023
... has been revised to add certain 2022 Chevrolet Traverse and Buick Enclave vehicles to the population. Additionally, certain 2022 GMC Acadia vehicles have been moved to an Open status in IVH. Additional part numbers have been added, and the warranty information...
Employee Parts Discount Program - 09/26/2022
... reimbursement amount is submitted in the Miscellaneous Net Item field of the claim. Eligible labor operations are available in Global Message GCUS-9-12516. Dealers are required to include the employee’s Certificate of Authorization Number when...
CSMT App Enhanced - 08/22/2022
... 8.1 and up. For those who have their device set up to perform automatic updates, the app should be operating on CSMT Version 3.6. Users should validate that v. 3.6 was successfully loaded by opening the CSMT app and tapping “About”...
Reject of the Month - November 2022 - 10/28/2022
... This transaction was reviewed by a GM Service Manager and rejected. You found the correct labor operation and labor time, entered all of the necessary information, submitted for payment, and ultimately received an error requiring correction and resubmission...
Battery Tester Code Validation - 11/21/2022
... process went into effect with claims submitted on/after November 14, 2022 with a job card open date of 10/10/2022 or later. The battery test code associated with labor operation 4041510 and 4041520 will be validated at time of claim submission. Claims...
Increased Rates for Maintenance - 07/27/2022
... and Multipoint Vehicle Inspection. Diesel vehicles also include Diesel Exhaust Fluid (DEF) top off. Global Message GCUS-9-13281 provides a list of vehicles with the reimbursement rate prior to the effective date for the rate increase as well as the reimbursement...
Reject of the Month - August 2022 - 07/27/2022
... cleared DTC’s, and road tested the vehicle. The claim was submitted with the labor operation for a wire-to-wire repair with 0.5 hrs base and 1.0 hr OLH. The transaction also included a $342 rental expense for a 9-day rental and a $130 tow...
PRA Process-New Restrictions - 07/27/2022
... multiple concerns, a separate PRA request must be submitted through the CSMT app for each labor operation processed. As a reminder: The PRA process is not required in the following cases: when the component can be repaired via refinishing or replacing...
Servicing EV Models - 06/20/2022
... Warranty Management.Dealers must remain current on the requirements at the time a job card is opened that involves an EV model. Certain EV transactions may still require wholesale approval for processing and payment. Participating dealers also agree...
Coverage Limits - 06/20/2022
... end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component time. Wheel...
... Assembly Plant, and Quality Management personnel. It is important to note that choosing the labor operation that matches the causal failed part when submitting a transaction is essential as GM uses this information when requesting parts. If the parts...
New Vehicle Tire Warranty Program - 11/29/2023
... GM covers 100% of the labor cost for tires replaced under the B2B warranty. Refer to the labor operation in the LTG for the appropriate labor time based on the vehicle being repaired. The “What is Not Covered” section of the bulletin...
New Year, New Compliance Initiative - 12/26/2023
... line on the job card. This must be done before any repairs can be started. If the customer dropped their vehicle off using a night drop envelope and the envelope or drop off form was completed by the customer, it is an acceptable alternative customer...
Employee Parts Discount Program - 12/26/2023
... are based on the value of parts purchased. ZSSP claims are submitted with one of the unique labor operation codes: 0600201 ($5.00 discount), 0600211 ($10.00 discount), 0600231 ($20.00 discount), and 0601601 ($40 discount). The Employee Certificate Authorization...
Reducing Rejected Transactions - 11/29/2023
... rejects are also hard to anticipate as it is not known whether the current transaction labor operation is one that when paired with a previous repair labor operation is considered a repeat repair. Some of the other rejects shown in the chart can be eliminated...
Reject of the Month - November 2023 - 10/25/2023
... a paint peeling condition at the Tahoe emblem on the liftgate. To address the condition the body shop removed the tailgate molding, repaired, primed, prepped and refinished the molding. The job card was submitted with the liftgate panel refinish labor...
Reject of the Month - October 2023 - 09/25/2023
... Park Assist Retrofit on a 2023 Chevrolet TrailBlazer. The transaction was submitted with labor operation number 9106540 and 1.1 hrs labor. The latest version of the recall bulletin, released in early September, indicates that the following...
Most Common Audit Deviations - 09/25/2023
... line on the job card before the technician begins repairs. Alternative signed early bird/drop off forms completed by the customer and attached to the job card provide compliance to the policy. Signed pre-write up worksheets that contain required information...
Add On Repair Report - 09/25/2023
... transactions to highlight any possible compliance concerns. While repairs with an added operation are not singled out in the Service Agent Analysis Summary Report (aka SASR) or within the Analyze Warranty tab, there is a means of identifying job...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... diagnosing a refrigerant leak. This time is entered in additional time when submitting the labor operation for the actual repair. While you won’t see this “add time” in conjunction with the A/C labor operations, it is displayed in the...
GM Accessories Employee Discount Program - 02/28/2023
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
OLH Self-Empowerment Levels - 02/28/2023
LH self-empowerment levels: Many dealers have had the opportunity to work with their District Service Manager (DSM) on their 95/5 performance, review current 95/5 metrics and may have also received notification of an update to OLH empowerment. The most...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... must be authorized by your customer. This authorization happens when the customer signs the hard/shop copy of the job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on any other invoice...
February 2023 Recall Update - 01/24/2023
... bulletin has been revised to add certain 2022-23 model year Buick Envision vehicles to the recall population and to update the Warranty Information section with the labor time. The recall also affects certain 2022 Buick Enclave, Cadillac XT5, XT6, Chevrolet...
Electronic Service Center Tips - 08/29/2023
... is claimed as a sublet. Warranty transactions will only contain labor allowed for the labor operation. The stated administrative allowance is $45 and is claimed in net item under the admin allowance field. A copy of the ESC invoice should...
August 2023 Recall Update - 07/25/2023
... has been revised to add certain 2022 Chevrolet Traverse and Buick Enclave vehicles to the population. Additionally, certain 2022 GMC Acadia vehicles have been moved to an Open status in IVH. Additional part numbers have been added, and the warranty information...
Employee Parts Discount Program - 09/26/2022
... reimbursement amount is submitted in the Miscellaneous Net Item field of the claim. Eligible labor operations are available in Global Message GCUS-9-12516. Dealers are required to include the employee’s Certificate of Authorization Number when...
CSMT App Enhanced - 08/22/2022
... 8.1 and up. For those who have their device set up to perform automatic updates, the app should be operating on CSMT Version 3.6. Users should validate that v. 3.6 was successfully loaded by opening the CSMT app and tapping “About”...
Reject of the Month - November 2022 - 10/28/2022
... This transaction was reviewed by a GM Service Manager and rejected. You found the correct labor operation and labor time, entered all of the necessary information, submitted for payment, and ultimately received an error requiring correction and resubmission...
Battery Tester Code Validation - 11/21/2022
... process went into effect with claims submitted on/after November 14, 2022 with a job card open date of 10/10/2022 or later. The battery test code associated with labor operation 4041510 and 4041520 will be validated at time of claim submission. Claims...
Increased Rates for Maintenance - 07/27/2022
... and Multipoint Vehicle Inspection. Diesel vehicles also include Diesel Exhaust Fluid (DEF) top off. Global Message GCUS-9-13281 provides a list of vehicles with the reimbursement rate prior to the effective date for the rate increase as well as the reimbursement...
Reject of the Month - August 2022 - 07/27/2022
... cleared DTC’s, and road tested the vehicle. The claim was submitted with the labor operation for a wire-to-wire repair with 0.5 hrs base and 1.0 hr OLH. The transaction also included a $342 rental expense for a 9-day rental and a $130 tow...
PRA Process-New Restrictions - 07/27/2022
... multiple concerns, a separate PRA request must be submitted through the CSMT app for each labor operation processed. As a reminder: The PRA process is not required in the following cases: when the component can be repaired via refinishing or replacing...
Servicing EV Models - 06/20/2022
... Warranty Management.Dealers must remain current on the requirements at the time a job card is opened that involves an EV model. Certain EV transactions may still require wholesale approval for processing and payment. Participating dealers also agree...
Coverage Limits - 06/20/2022
... end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component time. Wheel...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... but other fluid leaks may qualify for this time as well. The time is claimed using the labor operation that repaired the leak and adding the time it took the technician to find the leak in “additional time” when submitting the transaction. Best...
Prior to Repair Approvals - 05/25/2022
... the job card until the defect is inspected and verified by service management. This includes added operations when servicing dealer-owned inventory (excluding added lines for open Required Field Actions). After the service manager has approved the add...
Warranty Parts Expediting - 05/25/2022
When a technician needs a part and the parts department doesn’t have the part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option...
Dealer Aftersales Empowerment Portal - 04/26/2022
... are required to run the tool whenever the service manager determines that a policy decision is appropriate for a customer’s situation and/or whenever the customer requested consideration for a repair outside of warranty. When seeking assistance...
Warranty Resource Center - 04/26/2022
... in finding information on Bulk Parts, Paint Claims, or PDI Fluid Adds? Select the Labor Operation Selection Tools Document within the Programs and Claims Submission tile for those helpful job aids and many more. Looking for the appropriate reimbursement...
New Rental Policy Guidelines - 05/25/2022
... at 3rd party rental agencies. And for some dealers, 3rd party rental companies are just not an option at all. It is almost always a very negative experience for customers who have to leave their vehicle at a dealership for days, or even weeks, due to...
Reject of the Month - May 2022 - 04/26/2022
... The compressor air intake turbocharger was replaced and codes cleared. The labor operation allowed 3.1 hours base time and up to 1.0 hours diagnostic time. Service management reviewed the technician’s documentation and time punching to approve...
Customer Enthusiasm Guidelines - 01/27/2022
... to ensure customer loyalty. The transaction must be submitted using the published repair labor operation with the “Customer Enthusiasm-Non-Warrantable Repair” indicator selected. Since GM is paying for a repair that is not a defect in material...
Reject of the Month - February 2022 - 01/27/2022
... of service. The warranty administrator applied the Front Disc Brake Pads Replacement labor operation to the claim. Unfortunately, the warranty administrator failed to review the vehicle’s mileage prior to submission and the subsequent labor...
Increased reimbursement rates for maintenance programs - 12/01/2021
... and Multipoint Vehicle Inspection. Diesel vehicles also include Diesel Exhaust Fluid (DEF) top off. Global Message GCUS-9-12098 provided a list of vehicles with the reimbursement rate prior to the effective date for the rate increase as well as the reimbursement...
Field Action Status Change Form: CAM-03 - 10/01/2021
... the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As with any job card, the customer must sign to acknowledge...
Service Management Authorization Matrix - 05/24/2016
... with a yellow highlighter.Recent additions to the matrix:A note has been added to the labor operation for battery replacements - 4041510. Vehicles with 250 miles or less, and all 2016-2017, vehicles require h-routing to the Warranty Support Center for...
Compensation - 05/24/2016
... $56,500 annually, up from about $50,000 in 2011. It is predicted that many, many more people need to be attracted into the industry in order to keep up with work expansion that dealers have in regards to sales, but also service. In the auto retail business...
180-Day Transaction Submission Time Limit - 05/23/2016
... completed, processed and paid through GWM within 180 days of repair completion date for job cards opened on or after November 1, 2015. In May of this year we met the 6 month (180-day) threshold. Claims that were written on or after November 1, 2015,...
June 2016 Recall Update - 05/24/2016
... Just fewer than 430,000 vehicles are involved in the recall campaign that addresses the operation of the headlamp driver module (HDM). Vehicles involved in the recall include the 2005-2009 Buick LaCrosse; 2006-2007 Buick Rainier, Chevrolet TrailBlazer,...
GM Owner Center - Recall Search - 05/24/2016
... Select the Maintenance button from the task bar and select Recalls from the available options. Enter the VIN to search for recalls. ...
August 2016 Recall Update - 07/28/2016
... Pontiac Vibe vehicles that are located in High Absolute Humidity Areas are involved in the recall population of approximately 5,000 vehicles. Dealers are instructed to replace the front passenger airbag inflator to address a condition with the body of...
Reject of the Month - 07/28/2016
... that are available through the Integrated Business Partners. Dealers also have the option of selecting the vehicle brand (e.g. Buick), then selecting the IBP (e.g. Lund) to receive Product Summaries based on the vehicle model (e.g. Encore &...
Brake Pulsation - 06/27/2016
... LRO is out of spec for both the front and rear corners. Bulletin 16NA170 contains parts and labor operation information for warranty repairs. ...
July 2016 Recall Update - 06/27/2016
... of the Service Information section, include the 2016 model year GMC Sierra HD, and an increase in population. The recall affects certain 2010-2016 Chevrolet Express, GMC Savana; 2011-2013 Chevrolet Silverado HD; 2015-2016 Chevrolet Silverado HD, GMC...
Proactive Alerts - 06/27/2016
... that has the potential to dramatically reduce vehicle breakdowns. Proactive Alerts is an available option on nine 2016 models: Cadillac Escalade, GMC Sierra, Yukon, and Terrain, and Chevrolet Silverado, Tahoe, Suburban, Corvette and Equinox. Eventually,...
Reducing Comebacks - 11/29/2016
... actually is. While many dealerships now utilize BDC’s to make service appointments, the people making those appointments may not get all the necessary information for a good, solid, customer concern. It is ultimately up to the service advisor to...
Emissions - 05/22/2017
... regulated warranties. Emissions coverage code indicators are found with the applicable labor operation for the specific year, make, and model LTG. Each alpha/numeric combination indicates a coverage that applies to that code. The three Emissions related...
June 2017 Recall Update - 05/22/2017
... year Chevrolet Silverado LD and 2015-2016 model year Chevrolet Suburban vehicles to the recall population. Emission Recall 16186: Catalytic Converter Internal Damage: Certain 2013-2014 Chevrolet Cruze and Sonic vehicles equipped with a 1.8L engine...
Recall Documentation - 07/25/2017
... detailed within each recall bulletin. Paint is a simple computer graphics application that mainly opens and saves files as Windows bitmap, JPEG, GIF, PNG and single-page TIFF. While MS Paint is the default program, any equivalent image editing program...
... but other fluid leaks may qualify for this time as well. The time is claimed using the labor operation that repaired the leak and adding the time it took the technician to find the leak in “additional time” when submitting the transaction. Best...
Prior to Repair Approvals - 05/25/2022
... the job card until the defect is inspected and verified by service management. This includes added operations when servicing dealer-owned inventory (excluding added lines for open Required Field Actions). After the service manager has approved the add...
Warranty Parts Expediting - 05/25/2022
When a technician needs a part and the parts department doesn’t have the part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option...
Dealer Aftersales Empowerment Portal - 04/26/2022
... are required to run the tool whenever the service manager determines that a policy decision is appropriate for a customer’s situation and/or whenever the customer requested consideration for a repair outside of warranty. When seeking assistance...
Warranty Resource Center - 04/26/2022
... in finding information on Bulk Parts, Paint Claims, or PDI Fluid Adds? Select the Labor Operation Selection Tools Document within the Programs and Claims Submission tile for those helpful job aids and many more. Looking for the appropriate reimbursement...
New Rental Policy Guidelines - 05/25/2022
... at 3rd party rental agencies. And for some dealers, 3rd party rental companies are just not an option at all. It is almost always a very negative experience for customers who have to leave their vehicle at a dealership for days, or even weeks, due to...
Reject of the Month - May 2022 - 04/26/2022
... The compressor air intake turbocharger was replaced and codes cleared. The labor operation allowed 3.1 hours base time and up to 1.0 hours diagnostic time. Service management reviewed the technician’s documentation and time punching to approve...
Customer Enthusiasm Guidelines - 01/27/2022
... to ensure customer loyalty. The transaction must be submitted using the published repair labor operation with the “Customer Enthusiasm-Non-Warrantable Repair” indicator selected. Since GM is paying for a repair that is not a defect in material...
Reject of the Month - February 2022 - 01/27/2022
... of service. The warranty administrator applied the Front Disc Brake Pads Replacement labor operation to the claim. Unfortunately, the warranty administrator failed to review the vehicle’s mileage prior to submission and the subsequent labor...
Increased reimbursement rates for maintenance programs - 12/01/2021
... and Multipoint Vehicle Inspection. Diesel vehicles also include Diesel Exhaust Fluid (DEF) top off. Global Message GCUS-9-12098 provided a list of vehicles with the reimbursement rate prior to the effective date for the rate increase as well as the reimbursement...
Field Action Status Change Form: CAM-03 - 10/01/2021
... the following action must be taken to document the circumstances. The dealership should open a job card to document that the specific recall is open, but the customer has denied completion. As with any job card, the customer must sign to acknowledge...
Service Management Authorization Matrix - 05/24/2016
... with a yellow highlighter.Recent additions to the matrix:A note has been added to the labor operation for battery replacements - 4041510. Vehicles with 250 miles or less, and all 2016-2017, vehicles require h-routing to the Warranty Support Center for...
Compensation - 05/24/2016
... $56,500 annually, up from about $50,000 in 2011. It is predicted that many, many more people need to be attracted into the industry in order to keep up with work expansion that dealers have in regards to sales, but also service. In the auto retail business...
180-Day Transaction Submission Time Limit - 05/23/2016
... completed, processed and paid through GWM within 180 days of repair completion date for job cards opened on or after November 1, 2015. In May of this year we met the 6 month (180-day) threshold. Claims that were written on or after November 1, 2015,...
June 2016 Recall Update - 05/24/2016
... Just fewer than 430,000 vehicles are involved in the recall campaign that addresses the operation of the headlamp driver module (HDM). Vehicles involved in the recall include the 2005-2009 Buick LaCrosse; 2006-2007 Buick Rainier, Chevrolet TrailBlazer,...
GM Owner Center - Recall Search - 05/24/2016
... Select the Maintenance button from the task bar and select Recalls from the available options. Enter the VIN to search for recalls. ...
August 2016 Recall Update - 07/28/2016
... Pontiac Vibe vehicles that are located in High Absolute Humidity Areas are involved in the recall population of approximately 5,000 vehicles. Dealers are instructed to replace the front passenger airbag inflator to address a condition with the body of...
Reject of the Month - 07/28/2016
... that are available through the Integrated Business Partners. Dealers also have the option of selecting the vehicle brand (e.g. Buick), then selecting the IBP (e.g. Lund) to receive Product Summaries based on the vehicle model (e.g. Encore &...
Brake Pulsation - 06/27/2016
... LRO is out of spec for both the front and rear corners. Bulletin 16NA170 contains parts and labor operation information for warranty repairs. ...
July 2016 Recall Update - 06/27/2016
... of the Service Information section, include the 2016 model year GMC Sierra HD, and an increase in population. The recall affects certain 2010-2016 Chevrolet Express, GMC Savana; 2011-2013 Chevrolet Silverado HD; 2015-2016 Chevrolet Silverado HD, GMC...
Proactive Alerts - 06/27/2016
... that has the potential to dramatically reduce vehicle breakdowns. Proactive Alerts is an available option on nine 2016 models: Cadillac Escalade, GMC Sierra, Yukon, and Terrain, and Chevrolet Silverado, Tahoe, Suburban, Corvette and Equinox. Eventually,...
Reducing Comebacks - 11/29/2016
... actually is. While many dealerships now utilize BDC’s to make service appointments, the people making those appointments may not get all the necessary information for a good, solid, customer concern. It is ultimately up to the service advisor to...
Emissions - 05/22/2017
... regulated warranties. Emissions coverage code indicators are found with the applicable labor operation for the specific year, make, and model LTG. Each alpha/numeric combination indicates a coverage that applies to that code. The three Emissions related...
June 2017 Recall Update - 05/22/2017
... year Chevrolet Silverado LD and 2015-2016 model year Chevrolet Suburban vehicles to the recall population. Emission Recall 16186: Catalytic Converter Internal Damage: Certain 2013-2014 Chevrolet Cruze and Sonic vehicles equipped with a 1.8L engine...
Recall Documentation - 07/25/2017
... detailed within each recall bulletin. Paint is a simple computer graphics application that mainly opens and saves files as Windows bitmap, JPEG, GIF, PNG and single-page TIFF. While MS Paint is the default program, any equivalent image editing program...
Reject of the Month - - 07/25/2017
A transaction was submitted for the replacement of the OnStar module on a 2016 Chevrolet Equinox. Labor operation 3422790, Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with...
In-Service Date and Job Cards - 07/25/2017
... reading taken from the vehicle Delivery or in-service date (as applicable) Owner, lessee, or operator name and contact information Service Advisor ID (name or code) Customer’s signature that provides authorization to perform repairs We were recently...
Warranty Parts Center - 05/22/2017
All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick...
Updates to the Authorization Matrix - 05/22/2017
... Authorization Matrix was updated April 20th, 2017. The changes to the matrix are as follows: Added Operations – Service management must first inspect and verify the defect before it is added to the job card. This includes added operations to dealer...
Reject of the Month - 05/22/2017
... from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case. An up assembly is a currently available assembly/unit/kit that contains the specific part needed. For example, the dealer ordered a cylinder...
Field Product Reports (FPR) - 12/21/2016
... a new app titled GM Field Product Reporter that can be downloaded for free on Apple and Android operating devices. The app allows for inclusion of up to 6 photos and up to 30 seconds of video (including audio). Bulletin 02-00-89-002 provides a guideline...
Drive to Succeed - 12/21/2016
... including the parts and service departments. The Drive to Succeed scholarship program is open to female students looking for careers in any dealership department. The program began in 2011 as a path to train future female dealers. Since that time, the...
Reject of the Month - 01/23/2017
... it was still very important to confirm that the accurate causal part was identified and the proper labor code selected. These details are critical to GM to accurately identify product issues and work with suppliers to improve product quality. On January...
Engineering Information (EI) Process - 01/23/2017
... not required to be performed on a vehicle unless it matches the customer concern. A unique labor operation is set up for each EI issue, providing time to repair the vehicle, as well as compensate the technician for the additional documentation time....
Part Return Process - 03/21/2017
... not followed, a debit may result – not just a debit of the part that was not returned appropriately, but a debit of the entire transaction. In the case of an engine replacement on a diesel truck, it may equate to a debit of upwards of $13,000,...
Compliance - 03/21/2017
... separate each code. Bulletin 06-08-47-001 Transmission Oil Cooler Flush and Flow Test: All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include time to flow...
GM Accessories Employee Discount Program - 02/20/2018
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Recall Summary Update - 01/22/2018
... vehicle owners, if the recall is performed from 1/1/18 through 2/28/2018. Courtesy transportation options include one-way or two-way shuttle service, one half-day rental, or one full-day rental. All of the recall bulletins have been updated to reflect...
STS Results and Empowerment - 01/22/2018
As GM continues to optimize the new Center of Learning platform, empowerment restrictions will continue to be deferred based on STS percent completion through the first quarter of 2018. Effective January 1, 2018, all dealers that were on Dealer Empowerment...
Reject of the Month - 03/26/2018
... re-purchased, but must be repaired first. The dealer sublet the vehicle to an independent body shop for repair/removal of the overspray. The Major Damage Liaison instructed the warranty administrator to submit the transaction with the labor operation...
Transportation Damage Notes - 03/26/2018
... Damage claims with a repair cost of $500 or more must be submitted with the job card (accounting copy) or sublet invoice, photo of the vehicle VIN, photos of the damage (close up with a measuring device in the photo), and a ¾ view of the vehicle...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
Customer Enthusiasm is an option dealers have that allows payment from GM for repairs to a customer’s vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect...
Branded Titles and Warranty Blocks - 12/21/2017
... voided. The voided warranty is displayed in IVH; however, if a branded titled vehicle has an open recall, the repair stated in the recall should still be perfomed. Special Coverage adjustments are also still allowed to be performed on vehicles...
Reject of the Month - 09/27/2017
... with the excessive parts error. The rejected recall line addressed a concern with the operation of the power sliding door. Dealers must replace the sliding door control module, adjust the cable tension, and clean the pad and plunger. On certain...
Mobil 1 Upgrade - 10/23/2017
Customers have the option under the Chevrolet, Buick, GMC and CPO (excluding vehicles under the Cadillac Premium Care Maintenance Program) Included Maintenance Programs to upgrade to Mobil 1. Dealers are able to accommodate these requests when servicing...
Recalls 16007 / 17287 - 11/21/2017
Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287,...
Recalls 16007 / 17287 - 11/21/2017
Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287,...
Administrative Allowance - 10/23/2017
... labor hours is not allowed for labor code. Sublet - For sublet repairs, if the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the Net/Administrative...
Reject of the Month - 10/24/2017
... or with the a/c system. The warranty administrator submitted the transaction with the appropriate labor operations for the injector, tire pressure sensors, and CCND operations for the remaining lines. All job card lines were accepted for...
Hybrid Batteries - 10/24/2017
... time period. Warranty and policy transactions are submitted with one of the following labor operations: 5031400 Generator Control and Battery Module Replacement using the labor time published in the LTG with a $270 part allowance 5031050 Generator...
A transaction was submitted for the replacement of the OnStar module on a 2016 Chevrolet Equinox. Labor operation 3422790, Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with...
In-Service Date and Job Cards - 07/25/2017
... reading taken from the vehicle Delivery or in-service date (as applicable) Owner, lessee, or operator name and contact information Service Advisor ID (name or code) Customer’s signature that provides authorization to perform repairs We were recently...
Warranty Parts Center - 05/22/2017
All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick...
Updates to the Authorization Matrix - 05/22/2017
... Authorization Matrix was updated April 20th, 2017. The changes to the matrix are as follows: Added Operations – Service management must first inspect and verify the defect before it is added to the job card. This includes added operations to dealer...
Reject of the Month - 05/22/2017
... from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case. An up assembly is a currently available assembly/unit/kit that contains the specific part needed. For example, the dealer ordered a cylinder...
Field Product Reports (FPR) - 12/21/2016
... a new app titled GM Field Product Reporter that can be downloaded for free on Apple and Android operating devices. The app allows for inclusion of up to 6 photos and up to 30 seconds of video (including audio). Bulletin 02-00-89-002 provides a guideline...
Drive to Succeed - 12/21/2016
... including the parts and service departments. The Drive to Succeed scholarship program is open to female students looking for careers in any dealership department. The program began in 2011 as a path to train future female dealers. Since that time, the...
Reject of the Month - 01/23/2017
... it was still very important to confirm that the accurate causal part was identified and the proper labor code selected. These details are critical to GM to accurately identify product issues and work with suppliers to improve product quality. On January...
Engineering Information (EI) Process - 01/23/2017
... not required to be performed on a vehicle unless it matches the customer concern. A unique labor operation is set up for each EI issue, providing time to repair the vehicle, as well as compensate the technician for the additional documentation time....
Part Return Process - 03/21/2017
... not followed, a debit may result – not just a debit of the part that was not returned appropriately, but a debit of the entire transaction. In the case of an engine replacement on a diesel truck, it may equate to a debit of upwards of $13,000,...
Compliance - 03/21/2017
... separate each code. Bulletin 06-08-47-001 Transmission Oil Cooler Flush and Flow Test: All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include time to flow...
GM Accessories Employee Discount Program - 02/20/2018
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Recall Summary Update - 01/22/2018
... vehicle owners, if the recall is performed from 1/1/18 through 2/28/2018. Courtesy transportation options include one-way or two-way shuttle service, one half-day rental, or one full-day rental. All of the recall bulletins have been updated to reflect...
STS Results and Empowerment - 01/22/2018
As GM continues to optimize the new Center of Learning platform, empowerment restrictions will continue to be deferred based on STS percent completion through the first quarter of 2018. Effective January 1, 2018, all dealers that were on Dealer Empowerment...
Reject of the Month - 03/26/2018
... re-purchased, but must be repaired first. The dealer sublet the vehicle to an independent body shop for repair/removal of the overspray. The Major Damage Liaison instructed the warranty administrator to submit the transaction with the labor operation...
Transportation Damage Notes - 03/26/2018
... Damage claims with a repair cost of $500 or more must be submitted with the job card (accounting copy) or sublet invoice, photo of the vehicle VIN, photos of the damage (close up with a measuring device in the photo), and a ¾ view of the vehicle...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
Customer Enthusiasm is an option dealers have that allows payment from GM for repairs to a customer’s vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect...
Branded Titles and Warranty Blocks - 12/21/2017
... voided. The voided warranty is displayed in IVH; however, if a branded titled vehicle has an open recall, the repair stated in the recall should still be perfomed. Special Coverage adjustments are also still allowed to be performed on vehicles...
Reject of the Month - 09/27/2017
... with the excessive parts error. The rejected recall line addressed a concern with the operation of the power sliding door. Dealers must replace the sliding door control module, adjust the cable tension, and clean the pad and plunger. On certain...
Mobil 1 Upgrade - 10/23/2017
Customers have the option under the Chevrolet, Buick, GMC and CPO (excluding vehicles under the Cadillac Premium Care Maintenance Program) Included Maintenance Programs to upgrade to Mobil 1. Dealers are able to accommodate these requests when servicing...
Recalls 16007 / 17287 - 11/21/2017
Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287,...
Recalls 16007 / 17287 - 11/21/2017
Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287,...
Administrative Allowance - 10/23/2017
... labor hours is not allowed for labor code. Sublet - For sublet repairs, if the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the Net/Administrative...
Reject of the Month - 10/24/2017
... or with the a/c system. The warranty administrator submitted the transaction with the appropriate labor operations for the injector, tire pressure sensors, and CCND operations for the remaining lines. All job card lines were accepted for...
Hybrid Batteries - 10/24/2017
... time period. Warranty and policy transactions are submitted with one of the following labor operations: 5031400 Generator Control and Battery Module Replacement using the labor time published in the LTG with a $270 part allowance 5031050 Generator...
Important Documents - Bulletins - 10/24/2017
... warranty related issues. Many of these resources reside either in an electronic folder on my desktop or in print format on my desk. As the documents are updated, the predecessor is archived from the resource folder and the new document is added. These...
Service Management Approvals & Authorizations - 10/23/2018
... Ceiling Exceeded, Repeat Repair, and Net Ceiling Exceeded. Customer concern not duplicated labor operations, customer reimbursements, customer signature not available, warranty on dealer owned inventory (excluding ZFAT/ZPDI transactions), all policy...
Employee Discount Program - 10/23/2018
... dealerships submit claims through GWM with transaction type ZSSP and one of the following labor operations with the discount reimbursement amount claimed in the Miscellaneous Net Item field. Labor Operation Customer pay job card / OTC partpurchase...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... at 7,500 miles. Therefore, certain items from the above list will reject as a restricted labor operation when submitted as a warranty transaction on vehicles over 7,500 miles. Brake pads are a restricted labor operation beyond 7,500 miles and will...
Certified Service Instant Value Certificate - 04/23/2018
... on increments of $10) on service to select customers. The program provides the dealer with an opportunity to reach out to those customers that have not been in for service in the last 13-72 months. Dealerships were able to earn certificates based on...
Courtesy Transportation Program Guidelines - 04/23/2018
... the convenience of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in a no-pressure, hassle free environment.” To dealership employees,...
The Cause of Failure - 03/26/2018
Cause of failure continues to be a struggle for many warranty administrators. This topic comes up at virtually every workshop we do. The struggle is trying to match a four-digit cause code to the technician’s written cause of failure that is supposed...
Avoiding Add On Repair Flags - 03/26/2018
... Below are two examples: Instead of adding a line to the existing job card, some dealers will open up a new job card. While that will definitely keep your add-on repair percentage down, it is easily spotted in an audit. An auditor will definitely question...
PQC Assembly Replacement Process - 03/26/2018
... or transmission assembly replacement receive an email notification from GM. Restricted labor operations are identified in GWM within the Items Not Allowed tab under the Analyze Warranty/View Service Agent Profile. Specific dealer questions concerning...
Diagnostic Time Increased - 07/23/2018
The diagnostic time that is an add to certain labor operations increased July 1, 2018, from 0.3 to 1.0 labor hours. This is great news for technicians, however, diagnostic time must now be clocked separately from repair time and OLH time. The time claimed...
DTC P2463 - 06/25/2018
... and display an “Engine Power is Reduced” message. The customer should be instructed to operate the vehicle within the necessary driving conditions for a self-cleaning of the DPF when the message occurs. A warranty claim must not be submitted...
Service Agent Self-Review (SASR) - 05/22/2018
... the dealership has been identified as having concerns in one or more of the following areas: Labor Operation Frequency, Excess Expense, Repeat Repairs, or Pyramiding. Once received, the dealership must begin the review process as soon as possible. GM...
Sublet Repair Compliancy - 06/25/2018
... as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion of those warranty repairs. If GM receives customer complaints regarding...
March Madness - 02/27/2014
It's March Madness with the opportunity to win $100, just for participating! There is quite a bit of required information surrounding any warranty event, even more so when it comes to a transmission repair or replacement. The following are just a few...
HazMat Regulations - 12/09/2013
The 2013 annual fee of $5.15 is charged to the dealerships open account for the return of warranty hazardous material parts to the WPC. The fee is charged for the 24 hour emergency response phone service, provided by Infotrac Hazard Material. In order...
4G Service - 06/06/2014
... across most of its lineup beginning this month. There will be a wide range of subscription options available for everyone from techies to the technologically curious. The wide pricing spectrum reflects the uncertainty around future demand for GM's 4G...
2015 Warranty Workshops - 12/19/2014
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. Know the requirements before submitting each type of transactionBe confident transactions are fully supported and stay paidReview common...
Duramax Diesel Glow Plugs - 08/05/2014
... to carbon build up in the bore. Carbon may build up around the glow plug tip during normal engine operation, which will cause difficulty with the installation of a new glow plug. EN-51249 Glow Plug Bore Reamer is now available for carbon removal. The...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... their vehicle is impacted by a published recall. VINs will move from the "Incomplete" status to "Open" status in IVH and in the Owner Center when GM launches the recall. ...
Diesel Vehicles - 09/09/2014
... rating of 46 mpg. The only other diesel that GM offers in the US is the Duramax V8 engine, an option in heavy-duty Chevrolet and GMC trucks. A 2.8L four cylinder is the next diesel engine that will be available for the 2016 model year and available in...
Engine Misfire/Tick Noise - 06/30/2015
... could be the result of internal locking pin damage in the lifter. Dealers are to inspect for valve operation and depending on results replace the valve lifter oil manifold and affected bank of lifters and possibly the guides as well if the lifter has...
M1 Concourse - 06/30/2015
... track and private car condos. The $60 million project broke ground in June and is scheduled to open as early as next spring. The first phase will involve construction of the 1.5 mile race track and 80 car condominiums, which are climate controlled garages...
24 Hours of Happiness - 07/29/2015
Buick is once again offering customers the opportunity to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to...
Warranty Related Manuals - 07/29/2015
... Glance, Business Choice Maintenance Plan Guide, CPO Cadillac Premium Care Maintenance Manual, CPO Operations Guide for Cadillac and Chevrolet, Buick, GMC, and Brand Maintenance Program Guides are all still available in this section of Global. A...
GM Pre-Owned Collection - 02/02/2016
... The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers select a vehicle, the user will pick a dealership and complete the purchase through the existing...
... warranty related issues. Many of these resources reside either in an electronic folder on my desktop or in print format on my desk. As the documents are updated, the predecessor is archived from the resource folder and the new document is added. These...
Service Management Approvals & Authorizations - 10/23/2018
... Ceiling Exceeded, Repeat Repair, and Net Ceiling Exceeded. Customer concern not duplicated labor operations, customer reimbursements, customer signature not available, warranty on dealer owned inventory (excluding ZFAT/ZPDI transactions), all policy...
Employee Discount Program - 10/23/2018
... dealerships submit claims through GWM with transaction type ZSSP and one of the following labor operations with the discount reimbursement amount claimed in the Miscellaneous Net Item field. Labor Operation Customer pay job card / OTC partpurchase...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... at 7,500 miles. Therefore, certain items from the above list will reject as a restricted labor operation when submitted as a warranty transaction on vehicles over 7,500 miles. Brake pads are a restricted labor operation beyond 7,500 miles and will...
Certified Service Instant Value Certificate - 04/23/2018
... on increments of $10) on service to select customers. The program provides the dealer with an opportunity to reach out to those customers that have not been in for service in the last 13-72 months. Dealerships were able to earn certificates based on...
Courtesy Transportation Program Guidelines - 04/23/2018
... the convenience of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in a no-pressure, hassle free environment.” To dealership employees,...
The Cause of Failure - 03/26/2018
Cause of failure continues to be a struggle for many warranty administrators. This topic comes up at virtually every workshop we do. The struggle is trying to match a four-digit cause code to the technician’s written cause of failure that is supposed...
Avoiding Add On Repair Flags - 03/26/2018
... Below are two examples: Instead of adding a line to the existing job card, some dealers will open up a new job card. While that will definitely keep your add-on repair percentage down, it is easily spotted in an audit. An auditor will definitely question...
PQC Assembly Replacement Process - 03/26/2018
... or transmission assembly replacement receive an email notification from GM. Restricted labor operations are identified in GWM within the Items Not Allowed tab under the Analyze Warranty/View Service Agent Profile. Specific dealer questions concerning...
Diagnostic Time Increased - 07/23/2018
The diagnostic time that is an add to certain labor operations increased July 1, 2018, from 0.3 to 1.0 labor hours. This is great news for technicians, however, diagnostic time must now be clocked separately from repair time and OLH time. The time claimed...
DTC P2463 - 06/25/2018
... and display an “Engine Power is Reduced” message. The customer should be instructed to operate the vehicle within the necessary driving conditions for a self-cleaning of the DPF when the message occurs. A warranty claim must not be submitted...
Service Agent Self-Review (SASR) - 05/22/2018
... the dealership has been identified as having concerns in one or more of the following areas: Labor Operation Frequency, Excess Expense, Repeat Repairs, or Pyramiding. Once received, the dealership must begin the review process as soon as possible. GM...
Sublet Repair Compliancy - 06/25/2018
... as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion of those warranty repairs. If GM receives customer complaints regarding...
March Madness - 02/27/2014
It's March Madness with the opportunity to win $100, just for participating! There is quite a bit of required information surrounding any warranty event, even more so when it comes to a transmission repair or replacement. The following are just a few...
HazMat Regulations - 12/09/2013
The 2013 annual fee of $5.15 is charged to the dealerships open account for the return of warranty hazardous material parts to the WPC. The fee is charged for the 24 hour emergency response phone service, provided by Infotrac Hazard Material. In order...
4G Service - 06/06/2014
... across most of its lineup beginning this month. There will be a wide range of subscription options available for everyone from techies to the technologically curious. The wide pricing spectrum reflects the uncertainty around future demand for GM's 4G...
2015 Warranty Workshops - 12/19/2014
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. Know the requirements before submitting each type of transactionBe confident transactions are fully supported and stay paidReview common...
Duramax Diesel Glow Plugs - 08/05/2014
... to carbon build up in the bore. Carbon may build up around the glow plug tip during normal engine operation, which will cause difficulty with the installation of a new glow plug. EN-51249 Glow Plug Bore Reamer is now available for carbon removal. The...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... their vehicle is impacted by a published recall. VINs will move from the "Incomplete" status to "Open" status in IVH and in the Owner Center when GM launches the recall. ...
Diesel Vehicles - 09/09/2014
... rating of 46 mpg. The only other diesel that GM offers in the US is the Duramax V8 engine, an option in heavy-duty Chevrolet and GMC trucks. A 2.8L four cylinder is the next diesel engine that will be available for the 2016 model year and available in...
Engine Misfire/Tick Noise - 06/30/2015
... could be the result of internal locking pin damage in the lifter. Dealers are to inspect for valve operation and depending on results replace the valve lifter oil manifold and affected bank of lifters and possibly the guides as well if the lifter has...
M1 Concourse - 06/30/2015
... track and private car condos. The $60 million project broke ground in June and is scheduled to open as early as next spring. The first phase will involve construction of the 1.5 mile race track and 80 car condominiums, which are climate controlled garages...
24 Hours of Happiness - 07/29/2015
Buick is once again offering customers the opportunity to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to...
Warranty Related Manuals - 07/29/2015
... Glance, Business Choice Maintenance Plan Guide, CPO Cadillac Premium Care Maintenance Manual, CPO Operations Guide for Cadillac and Chevrolet, Buick, GMC, and Brand Maintenance Program Guides are all still available in this section of Global. A...
GM Pre-Owned Collection - 02/02/2016
... The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers select a vehicle, the user will pick a dealership and complete the purchase through the existing...
Is Your Job Card Filing System Compliant? - 02/02/2016
... to be provided. A service agent must be able to produce, in paper form, the originals, or genuine copies of the original documents, for all records needed to support the services performed and paid for by GM. If a service agent is unable to produce,...
Checking for Battery Tag Compliance - 02/02/2016
... a specific search parameter. Select Transaction Accepted from Process Status, then select the appropriate radio button for the Process Date field (one month, three months, six months, or custom) and enter the labor operation number for Battery Replace....
February 2016 Recall Update - 02/02/2016
... 14588C: Engine Cooling Fan Motor: The special coverage has been revised to include a new labor operation for replacing the engine coolant fan motor on vehicles still covered under applicable new vehicle limited warranty. Certain 2011-2015 Chevrolet Caprice...
SFE Recall Compliance Reminder - 04/08/2016
In early January 2016, SFE eligible VINS delivered and reported sold with an open Safety or Non-Compliance recall showing in IVH, are subject to a SFE debit of the Dealer's Monthly/Quarterly combined SFE earnings. When a vehicle is delivered without performing...
Empowerment - 03/01/2016
The Clarification of Use-Dealer Empowerment Labor Operations and Customer Enthusiasm bulletin, 11-00-89-005I, has been updated, effective February 1, 2016. The bulletin has been revised to include 2016 Powertrain coverages and updated goodwill tools. Powertrain...
Courtesy Transportation Reminders - 03/01/2016
... to claim $21 for a same day rental. To qualify for overnight, the customer's vehicle must be inoperable, not safe to drive, parts are not available, or there are multiple warranty concerns collectively requiring more than one day to repair. If a vehicle...
Not a Transportation Transaction - 03/01/2016
... areas, except when vandalism is suspected. Vehicles assembled with incorrect part or options. Battery charging or replacing, unless battery has physical damage. ...
Infotainment System Upgrade - 04/08/2016
... to the dealership for a complimentary upgrade. The bulletin contains division specific labor operations for sold units only. ...
Clunk Noise from Front of Vehicle - 01/11/2016
... the concern. Bulletin 15-NA-082 addresses the condition and includes a bulletin specific labor operation for the repair. ...
Algae Based Biofuel - 10/02/2015
... researchers are turning to another resource that is in ample supply-water. Denso has plans to develop biofuel form waterborne algae. The cultivation and testing center is scheduled to open in Japan and will have three oval ponds to grow the microorganisms....
JK Tyre Added to GWM - 10/23/2015
... selection in GWM.The following criteria are to be used when replacing an American Cargo tire:Labor operation: 8060650Tire brand: JKTYRETire Performance Criteria (TPC): NoneTire size and DOT Code: As ApplicableIf a UPS shipping label is generated...
Customer Owned CDs, DVDs, Nav Discs - 12/01/2015
... notify the ESC at time of order that the unit being sent contains stuck/jammed personal property; provide the ESC with the customer's name, address, and description of the property; advise the dealer that every effort will be made to retrieve the property,...
OLH and Straight Time - 10/02/2015
OLH TipsAttach a copy of the job card with the technician's time documentation for WSC review when requesting excessive OLH.OLH must be supported by a separate on/off time punch.Technician time must documented on time ticket or electronically; time documentation...
New Vehicle Tire Warranty Program - 10/02/2015
... of the bulletin has been updated. The OE acronym has been removed from the "Tire Warranty Labor Operation Number" header. ...
October 2015 Recall Update - 10/02/2015
... Involved vehicles may have a condition in which the Generator Control Module is not functioning properly. Dealers are to inspect and, if necessary, replace the GCM. Safety Recall 13142D: Loss of Battery Charge: The bulletin has been updated to include...
Summer Car Care Inspections - 04/27/2011
Summer is right around the corner and so is another opportunity to increase your service department's traffic and revenue. With warmer weather upon us and vacation season about to hit high gear, it is the perfect time to offer a Summer Car Care Inspection....
PDI Fluid Adds ... On The Forum - 03/10/2011
... fluid, noting any missing or partially filled fluids specifically. Next, the dealer has three options for submission: administer the claim "as is" and monitor the status, attempt to apply the "P" code/dealer empowerment for the additional fluids, or...
Best Practice Tip of the Month - 04/12/2011
... month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest...
Back to School Car Care Inspections - 08/09/2011
It's August and the back to school season is here. People everywhere have begun to gather the essentials to send their kids back to school or college. An often overlooked necessity is a properly maintained vehicle. Soccer moms, teachers, and high school/college...
The Rookie' - 08/09/2011
... found myself viewing it from a different perspective at jlwarranty.When presented with the opportunity to share my "rookie" experiences with others, I jumped at the chance. I believe that the path to warranty knowledge lies in one's ability to organize,...
Satellite Radio - 08/09/2011
... service provides 40 hours of listening per month for free, but includes commercials. Users may opt for commercial free service for a fee. Pandora is based in Oakland, CA, and currently offers service in BMW, Mercedes-Benz and Mini vehicles. Buick, Chevrolet,...
Warranty Performance Analysis - 07/02/2010
... the auditor wondered when she was given the extra jobs. It became apparent that several people had left the dealership and not been replaced. The warranty administrator worked in an area which was not visible to the service manager, and he believed that...
Safety Recall 09049 - 08/10/2010
Brake Lamps Inoperative or Continuous Illumination: Dealers are required to install a new brake lamp switch assembly on certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles that are registered in certain states. The brake lamp switch may not operate...
Owner's Manual Availability - 05/12/2010
... Information (SI), enter the VIN or model year, model and make and then scroll down through the options to the owners manual link. An example of a service procedure available in the service manual of a 2010 Cadillac SRX: reset the power folding mirrors...
Car Wash Mode - 04/13/2010
... the vehicle must be traveling at speeds less than 3 mph with the transmission in neutral. Normal operation returns after the vehicle has been shifted out of neutral for 10 seconds and the vehicle speed is greater than 3 mph. ...
... to be provided. A service agent must be able to produce, in paper form, the originals, or genuine copies of the original documents, for all records needed to support the services performed and paid for by GM. If a service agent is unable to produce,...
Checking for Battery Tag Compliance - 02/02/2016
... a specific search parameter. Select Transaction Accepted from Process Status, then select the appropriate radio button for the Process Date field (one month, three months, six months, or custom) and enter the labor operation number for Battery Replace....
February 2016 Recall Update - 02/02/2016
... 14588C: Engine Cooling Fan Motor: The special coverage has been revised to include a new labor operation for replacing the engine coolant fan motor on vehicles still covered under applicable new vehicle limited warranty. Certain 2011-2015 Chevrolet Caprice...
SFE Recall Compliance Reminder - 04/08/2016
In early January 2016, SFE eligible VINS delivered and reported sold with an open Safety or Non-Compliance recall showing in IVH, are subject to a SFE debit of the Dealer's Monthly/Quarterly combined SFE earnings. When a vehicle is delivered without performing...
Empowerment - 03/01/2016
The Clarification of Use-Dealer Empowerment Labor Operations and Customer Enthusiasm bulletin, 11-00-89-005I, has been updated, effective February 1, 2016. The bulletin has been revised to include 2016 Powertrain coverages and updated goodwill tools. Powertrain...
Courtesy Transportation Reminders - 03/01/2016
... to claim $21 for a same day rental. To qualify for overnight, the customer's vehicle must be inoperable, not safe to drive, parts are not available, or there are multiple warranty concerns collectively requiring more than one day to repair. If a vehicle...
Not a Transportation Transaction - 03/01/2016
... areas, except when vandalism is suspected. Vehicles assembled with incorrect part or options. Battery charging or replacing, unless battery has physical damage. ...
Infotainment System Upgrade - 04/08/2016
... to the dealership for a complimentary upgrade. The bulletin contains division specific labor operations for sold units only. ...
Clunk Noise from Front of Vehicle - 01/11/2016
... the concern. Bulletin 15-NA-082 addresses the condition and includes a bulletin specific labor operation for the repair. ...
Algae Based Biofuel - 10/02/2015
... researchers are turning to another resource that is in ample supply-water. Denso has plans to develop biofuel form waterborne algae. The cultivation and testing center is scheduled to open in Japan and will have three oval ponds to grow the microorganisms....
JK Tyre Added to GWM - 10/23/2015
... selection in GWM.The following criteria are to be used when replacing an American Cargo tire:Labor operation: 8060650Tire brand: JKTYRETire Performance Criteria (TPC): NoneTire size and DOT Code: As ApplicableIf a UPS shipping label is generated...
Customer Owned CDs, DVDs, Nav Discs - 12/01/2015
... notify the ESC at time of order that the unit being sent contains stuck/jammed personal property; provide the ESC with the customer's name, address, and description of the property; advise the dealer that every effort will be made to retrieve the property,...
OLH and Straight Time - 10/02/2015
OLH TipsAttach a copy of the job card with the technician's time documentation for WSC review when requesting excessive OLH.OLH must be supported by a separate on/off time punch.Technician time must documented on time ticket or electronically; time documentation...
New Vehicle Tire Warranty Program - 10/02/2015
... of the bulletin has been updated. The OE acronym has been removed from the "Tire Warranty Labor Operation Number" header. ...
October 2015 Recall Update - 10/02/2015
... Involved vehicles may have a condition in which the Generator Control Module is not functioning properly. Dealers are to inspect and, if necessary, replace the GCM. Safety Recall 13142D: Loss of Battery Charge: The bulletin has been updated to include...
Summer Car Care Inspections - 04/27/2011
Summer is right around the corner and so is another opportunity to increase your service department's traffic and revenue. With warmer weather upon us and vacation season about to hit high gear, it is the perfect time to offer a Summer Car Care Inspection....
PDI Fluid Adds ... On The Forum - 03/10/2011
... fluid, noting any missing or partially filled fluids specifically. Next, the dealer has three options for submission: administer the claim "as is" and monitor the status, attempt to apply the "P" code/dealer empowerment for the additional fluids, or...
Best Practice Tip of the Month - 04/12/2011
... month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest...
Back to School Car Care Inspections - 08/09/2011
It's August and the back to school season is here. People everywhere have begun to gather the essentials to send their kids back to school or college. An often overlooked necessity is a properly maintained vehicle. Soccer moms, teachers, and high school/college...
The Rookie' - 08/09/2011
... found myself viewing it from a different perspective at jlwarranty.When presented with the opportunity to share my "rookie" experiences with others, I jumped at the chance. I believe that the path to warranty knowledge lies in one's ability to organize,...
Satellite Radio - 08/09/2011
... service provides 40 hours of listening per month for free, but includes commercials. Users may opt for commercial free service for a fee. Pandora is based in Oakland, CA, and currently offers service in BMW, Mercedes-Benz and Mini vehicles. Buick, Chevrolet,...
Warranty Performance Analysis - 07/02/2010
... the auditor wondered when she was given the extra jobs. It became apparent that several people had left the dealership and not been replaced. The warranty administrator worked in an area which was not visible to the service manager, and he believed that...
Safety Recall 09049 - 08/10/2010
Brake Lamps Inoperative or Continuous Illumination: Dealers are required to install a new brake lamp switch assembly on certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles that are registered in certain states. The brake lamp switch may not operate...
Owner's Manual Availability - 05/12/2010
... Information (SI), enter the VIN or model year, model and make and then scroll down through the options to the owners manual link. An example of a service procedure available in the service manual of a 2010 Cadillac SRX: reset the power folding mirrors...
Car Wash Mode - 04/13/2010
... the vehicle must be traveling at speeds less than 3 mph with the transmission in neutral. Normal operation returns after the vehicle has been shifted out of neutral for 10 seconds and the vehicle speed is greater than 3 mph. ...
Safety Recall 11027 - 02/23/2011
... pin. Transactions for vehicles involved in this recall are to be submitted as ZREG with the appropriate "T" operation from the recall notice. ...
Let The Weather Drive Service! - 11/18/2010
... The impending snow, sleet, and ice may not bring the holiday spirit to all, but it does present an opportunity to better service your customers. There are several ways that a service department can provide weather specific service to its customers and...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... been eased. With the many dealership closures, terminations and wind downs, customers now have the opportunity to visit the store of their choice for the performance of warranty repairs. All GM dealers are empowered to offer cross-line warranty service...
Checking Tires - 10/13/2010
... "they looked OK." Not trusting his scientific method of knowing whether or not the tires were properly inflated, I drove to a tire store and sure enough, they were underinflated. I added air; the warning light went off. It's worth mentioning that the...
Liftgate or Trunk Concern - 08/10/2010
PI0185 was issued in late July 2010 addressing an intermittent liftgate or trunk opening liftgate or trunk inoperative condition. The PI affects certain 2008-2010 Buick Enclave, 2010-2011 Buick LaCrosse, 2008-2011 Cadillac CTS, 2010-2011 Cadillac CTS...
Safety Recall 10018B - 03/11/2010
... a shipping charge on their billing, charged in error. GM issued a correction on February your open account statement. ...
Missed Revenue - Active Service Consulting - 01/06/2010
... that makes the transaction more effective, accurate and efficient. Those dealers that currently operate with an active consulting approach expect:To develop and maintain the customer's trust in the dealershipTo maintain the credibility of the dealership...
Electrification - 12/18/2012
... battery and electric motor to assist the gasoline engine under certain conditions but doesn't propel the car by electric power alone. This technology provides about 25% better fuel economy than a standard powertrain in some vehicles. The eAssist technology...
Software Update - 11/18/2013
... the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty code of 15 digits in a 5/5/5 numeric format, adds parameters for providing the warranty code, and revises the warranty...
Wheel Alignment - 03/08/2012
... is also just as important that the technicians are selecting specifications that correspond to the option content on the vehicle that is being diagnosed. It is recommended that a copy of the current spec from SI is attached with the claim. ...
WPC Part Returns-Fluids - 05/02/2012
... the part waiver process in the event that a request is received for a repair that a closest to operation was chosen and only a fluid was charged out. When the part return request cannot be fulfilled due to a fluid only-add repair, a part waiver must...
Certified Technology Expert - 05/02/2012
... and Cadillac CUE systems, GM is making plans to ensure that the customer understands the proper operation of these cutting edge systems. This is the primary goal of the Certified Technology Expert's role. GM requires that each dealership have two CTE's...
AAA Study - 06/06/2012
... A study performed by AAA in mid-April has revealed a 1.9% increase in the yearly costs to own and operate a sedan in the US. The largest increase from 2011-2012 was the cost of fuel, rising 14.8% to 14.2 cents per mile, on average, for sedan owners....
Customer Loyalty - 10/08/2012
... leading customer loyalty rate could add more than $4 billion in annual revenue and product development. Toyota is the current industry leader at 52-53%. More than 70% of the US product lineup is being redesigned or refreshed this year, and in 2013, there...
Reject of the Month - October 2021 - 10/01/2021
... type associated with a GMPP repair, ZSCT, was no longer available in the Transaction Type drop down. To trouble shoot the issue the warranty admin first confirmed that GMPP coverage was valid for the VIN in IVH, and that the repair was covered by GMPP. With...
Recalls - 10/26/2021
... Battery May Melt or Burn: Initially the recall bulletin will only be applied to a small population of 2017-19 model year Chevrolet Bolt EV vehicles with batteries that were manufactured during specific build timeframes where it is believed that...
Job Card Requirements - 10/26/2021
Job cards, or repair orders for some, require specific information. The job card open date is automatically generated in the DMS and if the customer bought the vehicle from your dealership, the VIN and customer contact information will be saved as well....
Warranty Solicitation Policy - 12/01/2021
... cosmetic type repairs when the customer did not voice a concern. If your customer has an open Special Coverage, but does not have the concern stated in the Special Coverage bulletin, the repair outlined in the bulletin should not be performed....
Reject of the Month - January 2022 - 01/03/2022
... was for a valve spring replacement on a Chevrolet Corvette. At the time of the repair the labor operation indicated ST. The service manager approved the straight time as it exceeded the standard empowerment level of 2.0 hours. The technician’s...
Bolt EV/EUV Recall - 12/01/2021
... ineligible for payment. Once a restriction has been removed, eligible job cards must have an open job card date on or after the (restriction) termination date displayed in GWM....
Corvette First Maintenance - 01/27/2022
... for reimbursement has been increased from 12 months to 24 months, effective 1/3/2022. The labor operation, 0600723, and the reimbursement amount, $294, remain the same. The first maintenance service includes oil and filter change, transmission fluid...
STS Thresholds - 01/27/2022
... on a monthly basis. Dealers that have failed to meet a quarterly threshold will now have the opportunity to return to Standard Dealer Empowerment sooner by meeting the current threshold. The thresholds for 2022 total Service Training Standards...
More on Transportation Claims - 03/28/2022
... delivered. An afterhours delivery is a vehicle that is “Subject to Inspection”. A copy of the LON may be found in Article 1.1.5 of the Transportation Vehicle Storage and PDI Policy and Procedures Manual. If the vehicle(s) were delivered after...
Assembly Repair/Replacement - 03/28/2022
GM has a longstanding policy that requires engines and transmissions to be repaired, as opposed to being replaced, if the repair is a more economical option. Article 5.15 in the Policies and Procedures Manual has been updated to provide further clarity...
Sublet Body Repair - 03/28/2022
For those dealerships that use a sublet body shop repair facility for warranty related repairs, have the shop provide you with a written estimate prior to performing repairs. You may then use the estimate to identify the appropriate labor operation number...
... pin. Transactions for vehicles involved in this recall are to be submitted as ZREG with the appropriate "T" operation from the recall notice. ...
Let The Weather Drive Service! - 11/18/2010
... The impending snow, sleet, and ice may not bring the holiday spirit to all, but it does present an opportunity to better service your customers. There are several ways that a service department can provide weather specific service to its customers and...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... been eased. With the many dealership closures, terminations and wind downs, customers now have the opportunity to visit the store of their choice for the performance of warranty repairs. All GM dealers are empowered to offer cross-line warranty service...
Checking Tires - 10/13/2010
... "they looked OK." Not trusting his scientific method of knowing whether or not the tires were properly inflated, I drove to a tire store and sure enough, they were underinflated. I added air; the warning light went off. It's worth mentioning that the...
Liftgate or Trunk Concern - 08/10/2010
PI0185 was issued in late July 2010 addressing an intermittent liftgate or trunk opening liftgate or trunk inoperative condition. The PI affects certain 2008-2010 Buick Enclave, 2010-2011 Buick LaCrosse, 2008-2011 Cadillac CTS, 2010-2011 Cadillac CTS...
Safety Recall 10018B - 03/11/2010
... a shipping charge on their billing, charged in error. GM issued a correction on February your open account statement. ...
Missed Revenue - Active Service Consulting - 01/06/2010
... that makes the transaction more effective, accurate and efficient. Those dealers that currently operate with an active consulting approach expect:To develop and maintain the customer's trust in the dealershipTo maintain the credibility of the dealership...
Electrification - 12/18/2012
... battery and electric motor to assist the gasoline engine under certain conditions but doesn't propel the car by electric power alone. This technology provides about 25% better fuel economy than a standard powertrain in some vehicles. The eAssist technology...
Software Update - 11/18/2013
... the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty code of 15 digits in a 5/5/5 numeric format, adds parameters for providing the warranty code, and revises the warranty...
Wheel Alignment - 03/08/2012
... is also just as important that the technicians are selecting specifications that correspond to the option content on the vehicle that is being diagnosed. It is recommended that a copy of the current spec from SI is attached with the claim. ...
WPC Part Returns-Fluids - 05/02/2012
... the part waiver process in the event that a request is received for a repair that a closest to operation was chosen and only a fluid was charged out. When the part return request cannot be fulfilled due to a fluid only-add repair, a part waiver must...
Certified Technology Expert - 05/02/2012
... and Cadillac CUE systems, GM is making plans to ensure that the customer understands the proper operation of these cutting edge systems. This is the primary goal of the Certified Technology Expert's role. GM requires that each dealership have two CTE's...
AAA Study - 06/06/2012
... A study performed by AAA in mid-April has revealed a 1.9% increase in the yearly costs to own and operate a sedan in the US. The largest increase from 2011-2012 was the cost of fuel, rising 14.8% to 14.2 cents per mile, on average, for sedan owners....
Customer Loyalty - 10/08/2012
... leading customer loyalty rate could add more than $4 billion in annual revenue and product development. Toyota is the current industry leader at 52-53%. More than 70% of the US product lineup is being redesigned or refreshed this year, and in 2013, there...
Reject of the Month - October 2021 - 10/01/2021
... type associated with a GMPP repair, ZSCT, was no longer available in the Transaction Type drop down. To trouble shoot the issue the warranty admin first confirmed that GMPP coverage was valid for the VIN in IVH, and that the repair was covered by GMPP. With...
Recalls - 10/26/2021
... Battery May Melt or Burn: Initially the recall bulletin will only be applied to a small population of 2017-19 model year Chevrolet Bolt EV vehicles with batteries that were manufactured during specific build timeframes where it is believed that...
Job Card Requirements - 10/26/2021
Job cards, or repair orders for some, require specific information. The job card open date is automatically generated in the DMS and if the customer bought the vehicle from your dealership, the VIN and customer contact information will be saved as well....
Warranty Solicitation Policy - 12/01/2021
... cosmetic type repairs when the customer did not voice a concern. If your customer has an open Special Coverage, but does not have the concern stated in the Special Coverage bulletin, the repair outlined in the bulletin should not be performed....
Reject of the Month - January 2022 - 01/03/2022
... was for a valve spring replacement on a Chevrolet Corvette. At the time of the repair the labor operation indicated ST. The service manager approved the straight time as it exceeded the standard empowerment level of 2.0 hours. The technician’s...
Bolt EV/EUV Recall - 12/01/2021
... ineligible for payment. Once a restriction has been removed, eligible job cards must have an open job card date on or after the (restriction) termination date displayed in GWM....
Corvette First Maintenance - 01/27/2022
... for reimbursement has been increased from 12 months to 24 months, effective 1/3/2022. The labor operation, 0600723, and the reimbursement amount, $294, remain the same. The first maintenance service includes oil and filter change, transmission fluid...
STS Thresholds - 01/27/2022
... on a monthly basis. Dealers that have failed to meet a quarterly threshold will now have the opportunity to return to Standard Dealer Empowerment sooner by meeting the current threshold. The thresholds for 2022 total Service Training Standards...
More on Transportation Claims - 03/28/2022
... delivered. An afterhours delivery is a vehicle that is “Subject to Inspection”. A copy of the LON may be found in Article 1.1.5 of the Transportation Vehicle Storage and PDI Policy and Procedures Manual. If the vehicle(s) were delivered after...
Assembly Repair/Replacement - 03/28/2022
GM has a longstanding policy that requires engines and transmissions to be repaired, as opposed to being replaced, if the repair is a more economical option. Article 5.15 in the Policies and Procedures Manual has been updated to provide further clarity...
Sublet Body Repair - 03/28/2022
For those dealerships that use a sublet body shop repair facility for warranty related repairs, have the shop provide you with a written estimate prior to performing repairs. You may then use the estimate to identify the appropriate labor operation number...
April 2022 Recall Update - 03/28/2022
... job card. The serial number of the replacement steering wheel airbag must be entered in the Labor Operation Dependency Code field of the transaction. The serial number of the removed steering wheel airbag must be entered in the General Comments field...
2022 Policies & Procedures Updates - 03/28/2022
... processes in dealerships, added some new language and content. Regarding early bird/night drop envelopes in Article 6.2.1 and the requirement to have specific fields available on the envelope for the customer to fill out, “Complete VIN” was...
March 2022 Recall Update - 02/23/2022
... remedies: replace the converter, replace the thermal bypass valve with 20 degree C lower bypass (open) temperature, increasing fluid life, and/or check line pressure and replace the Complete Pump Cover Assembly and Converter Housing if needed. Involved...
Transaction Submission - 05/25/2022
Transaction Submission: Dealers have the option of submitting their warranty transactions through their Dealer Management System (DMS) or to manually submit their transactions in the Global Warranty Management system. Generally, it boils down to the user’s...
July 2022 Recall Update - 06/20/2022
... May Rupture: The recall has been updated to provide notification that all involved VINs are now open in IVH for the recall. The WCAP section has been updated in the bulletin. The recall affects certain 2015-16 Chevrolet Silverado 1500, GMC Sierra 1500,...
PET Exceptions - 10/28/2022
... Warranty but covered by a Special Coverage field action - Repairs with any 7-digit labor operation that begins with an ‘06’ - Documented situations where GM states to not charge customer, such as Liftgate Struts (15240C); and Keys...
Battery Maintenance Report - 07/27/2022
... are required to print the test result from the GR8/DCBS that supports battery replacement. A copy must be attached to the battery replacement transaction and the original retained in the vehicle history folder. The warranty code from the printout must...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
Reject of the Month - December 2022 - 11/21/2022
... on an internal invoice. The transaction was submitted with GM Authorization (restricted labor operation) and subsequently rejected after review. The review comments questioned the need for an 8-day rental for a steering wheel replacement. Rentals are...
Transportation Claim Transactions - 01/04/2023
All transportation damage repair claims require the accounting copy of the job card or sublet invoice, and the specific supporting photographs listed in bulletin 15-00-89-002 be attached to the transaction when submitting through either the dealer’s...
Shuttle - 11/22/2022
... on the shuttle vehicle, and the shuttle driver’s wages. For other Courtesy transportation options, refer to bulletin 07-00-89-037....
Reject of the Month - September 2022 - 08/22/2022
... with the GR8 and found the battery to have failed. The failure code was documented on the hard copy and the GR8 test printout was attached to the claim. The battery was replaced to correct the condition. The ZPTI transaction was submitted for payment...
September 2022 Recall Update - 08/22/2022
... Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet Equinox and GMC Terrain vehicles may experience separation of one or more ball joints from their sockets during...
Job Card Reprints - 09/26/2022
In those instances where a tablet is not being used to create a job card, the shop/hard copy is the copy the customer signs to authorize the repairs that will be made to their vehicle. This copy will be requested in an audit situation, and also, possibly...
Reject of the Month - September 2023 - 08/29/2023
... through the Battery Service Center. The dealer submitted the transaction with the appropriate replacement labor operation, 5031030, and labor time with the administrative fees that were referenced within the recall bulletin, total $1,140...
Service Update Bulletin - 07/25/2023
... a ZFAT transaction (unless otherwise noted within the SUB) is submitted for payment using the appropriate labor operation within the bulletin. ...
Towing - 07/25/2023
... vehicle towed to the dealership. In the event GM Roadside Assistance is not a viable option, towing charges may be submitted on the warranty transaction under the following conditions: The need for towing was a direct result of a warrantable condition...
ZPTI Part Warranty Exceptions - 07/25/2023
... You can find a detailed list of part warranties in our Warranty Community under the Resource tab. Open the Warranty Help Cards to find the GM Replacement Parts Warranty Coverage Quick Reference Help Card. You may download and print these cards. Seals...
Straight Time and Other Labor Hours - 06/26/2023
... punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate punch time for OLH must be distinguished from the other punch times for that job card and support the amount of time claimed...
Single Use Parts - 06/27/2023
... Manifold Gasket [8x] Wiring Harness Connector Seal The single use parts are at the top of the service manual, making it easier for the technician to see them. Failure to replace single use parts as part of the overall repair could result in a chargeback...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... but other fluid leaks may qualify for this time as well. The time is claimed using the labor operation that repaired the leak and adding the time it took the technician to find the leak in “additional time” when submitting the transaction. When...
Key Fob Warranty - 06/27/2023
... Signal Detection Screen display must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator; however,...
Key Fob Warranty - 06/27/2023
... Signal Detection Screen display must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator; however,...
Shop Supplies and Waste Disposal Fees - 05/23/2023
Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are part of the dealership’s overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction....
Reject of the Month - June 2023 - 05/23/2023
... for payment in GWM. Dealers must remain current on the requirements at the time a job card is opened involving an EV model. Repairs are only to be completed by a technician who has completed 100% of the EV training requirements. The reject comments stated...
... job card. The serial number of the replacement steering wheel airbag must be entered in the Labor Operation Dependency Code field of the transaction. The serial number of the removed steering wheel airbag must be entered in the General Comments field...
2022 Policies & Procedures Updates - 03/28/2022
... processes in dealerships, added some new language and content. Regarding early bird/night drop envelopes in Article 6.2.1 and the requirement to have specific fields available on the envelope for the customer to fill out, “Complete VIN” was...
March 2022 Recall Update - 02/23/2022
... remedies: replace the converter, replace the thermal bypass valve with 20 degree C lower bypass (open) temperature, increasing fluid life, and/or check line pressure and replace the Complete Pump Cover Assembly and Converter Housing if needed. Involved...
Transaction Submission - 05/25/2022
Transaction Submission: Dealers have the option of submitting their warranty transactions through their Dealer Management System (DMS) or to manually submit their transactions in the Global Warranty Management system. Generally, it boils down to the user’s...
July 2022 Recall Update - 06/20/2022
... May Rupture: The recall has been updated to provide notification that all involved VINs are now open in IVH for the recall. The WCAP section has been updated in the bulletin. The recall affects certain 2015-16 Chevrolet Silverado 1500, GMC Sierra 1500,...
PET Exceptions - 10/28/2022
... Warranty but covered by a Special Coverage field action - Repairs with any 7-digit labor operation that begins with an ‘06’ - Documented situations where GM states to not charge customer, such as Liftgate Struts (15240C); and Keys...
Battery Maintenance Report - 07/27/2022
... are required to print the test result from the GR8/DCBS that supports battery replacement. A copy must be attached to the battery replacement transaction and the original retained in the vehicle history folder. The warranty code from the printout must...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
Reject of the Month - December 2022 - 11/21/2022
... on an internal invoice. The transaction was submitted with GM Authorization (restricted labor operation) and subsequently rejected after review. The review comments questioned the need for an 8-day rental for a steering wheel replacement. Rentals are...
Transportation Claim Transactions - 01/04/2023
All transportation damage repair claims require the accounting copy of the job card or sublet invoice, and the specific supporting photographs listed in bulletin 15-00-89-002 be attached to the transaction when submitting through either the dealer’s...
Shuttle - 11/22/2022
... on the shuttle vehicle, and the shuttle driver’s wages. For other Courtesy transportation options, refer to bulletin 07-00-89-037....
Reject of the Month - September 2022 - 08/22/2022
... with the GR8 and found the battery to have failed. The failure code was documented on the hard copy and the GR8 test printout was attached to the claim. The battery was replaced to correct the condition. The ZPTI transaction was submitted for payment...
September 2022 Recall Update - 08/22/2022
... Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet Equinox and GMC Terrain vehicles may experience separation of one or more ball joints from their sockets during...
Job Card Reprints - 09/26/2022
In those instances where a tablet is not being used to create a job card, the shop/hard copy is the copy the customer signs to authorize the repairs that will be made to their vehicle. This copy will be requested in an audit situation, and also, possibly...
Reject of the Month - September 2023 - 08/29/2023
... through the Battery Service Center. The dealer submitted the transaction with the appropriate replacement labor operation, 5031030, and labor time with the administrative fees that were referenced within the recall bulletin, total $1,140...
Service Update Bulletin - 07/25/2023
... a ZFAT transaction (unless otherwise noted within the SUB) is submitted for payment using the appropriate labor operation within the bulletin. ...
Towing - 07/25/2023
... vehicle towed to the dealership. In the event GM Roadside Assistance is not a viable option, towing charges may be submitted on the warranty transaction under the following conditions: The need for towing was a direct result of a warrantable condition...
ZPTI Part Warranty Exceptions - 07/25/2023
... You can find a detailed list of part warranties in our Warranty Community under the Resource tab. Open the Warranty Help Cards to find the GM Replacement Parts Warranty Coverage Quick Reference Help Card. You may download and print these cards. Seals...
Straight Time and Other Labor Hours - 06/26/2023
... punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate punch time for OLH must be distinguished from the other punch times for that job card and support the amount of time claimed...
Single Use Parts - 06/27/2023
... Manifold Gasket [8x] Wiring Harness Connector Seal The single use parts are at the top of the service manual, making it easier for the technician to see them. Failure to replace single use parts as part of the overall repair could result in a chargeback...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... but other fluid leaks may qualify for this time as well. The time is claimed using the labor operation that repaired the leak and adding the time it took the technician to find the leak in “additional time” when submitting the transaction. When...
Key Fob Warranty - 06/27/2023
... Signal Detection Screen display must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator; however,...
Key Fob Warranty - 06/27/2023
... Signal Detection Screen display must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator; however,...
Shop Supplies and Waste Disposal Fees - 05/23/2023
Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are part of the dealership’s overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction....
Reject of the Month - June 2023 - 05/23/2023
... for payment in GWM. Dealers must remain current on the requirements at the time a job card is opened involving an EV model. Repairs are only to be completed by a technician who has completed 100% of the EV training requirements. The reject comments stated...
Engineering Information Bulletins - 01/24/2023
... As a result, this information will be used to root cause the customer’s concern and develop/validate a field fix, that may be announced in a future bulletin. Dealers are to proceed with EI bulletins only if the customer has commented about the...
Reject of the Month - February 2023 - 01/24/2023
... for the maintenance items that were performed, the customer emailed the service advisor a copy of their recently received “Private Brake Offer.” The offer provided an allowance of $100 toward the purchase and installation of four select rotors...
Reject of the Month - March 2023 - 02/28/2023
... Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a shudder when shifting to 3 & 4 gears only at normal driving, light throttle. There were no...
Other Labor Hours - 02/28/2023
... punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate time punch for OLH must be distinguished from the other punch times for that job card and support the amount of time claimed...
Powertrain Contact Center - 02/28/2023
... 100,000 mile warranty coverage period. The PCC’s phone number is (866) 453-4123 and is open Monday through Friday, 8am-8pm EST and is staffed with ASE certified technicians specializing in Powertrain. The following assistance is offered by...
Reject of the Month - April 2023 - 03/23/2023
... by both separate, clearly identified on/off punch times and technician comments. The labor operation claimed with the transaction must include a published Diagnosis Add Time allowance to claim the diagnosis time. Service management authorization...
Add On Repair Minor Change - 03/23/2023
... approval needs to be on one of the two job cards. As a reminder, job cards should never be left open once the vehicle leaves the dealership. When adding lines to job cards involving dealer-owned inventory for completion of Safety, Emissions and Non-Compliance...
Spring Clean Up - 03/23/2023
... around the corner. What comes to mind now that the days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for summer. The same holds true for the warranty department. Spring is...
SAVI Enhancements - 09/25/2023
... will validate claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. This will result in fewer claim rejections for a missing dongle scan. Effective on October 1, dealers with scan utilization above 98%...
PRA Update - 09/25/2023
Bulletin 18-NA-306 was revised on September 1, 2023. This update was made to include labor operation 1032300: Instrument Panel Upper Trim Panel Cover Replacement to the Components on Restriction List. Remember that the PRA process is required for...
September 2023 Recall Update - 08/29/2023
... remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe vehicles have been moved to open status in IVH. Customer Satisfaction Recall N222375791-07 Park Assist Retrofit: The bulletin has been revised to add certain 2022 and 2023 model year...
CAM-03 Form - 08/29/2023
... not close the recall. The customer will no longer receive notification, but the recall will remain open in the event a subsequent owner elects to have the recall performed. As always, never do a recall on a customer’s vehicle without...
Dongle Reminders: - 08/29/2023
... Vehicles must be scanned with SAVI or an approved dongle device at the time the repair order is opened. The following scenarios from the SAVI FAQ are common reasons for a missed dongle scan. Issue: The advisor forgot to perform the vehicle scan...
October 2023 Recall Update - 09/25/2023
... harness may contact the brake line, and/or brake line coupler, and/or thermostat housing at rear/top of engine on certain 2022-23 Cadillac CT4 vehicles. Dealers are to install an anti-abrasion sleeve and secure the harness away from the brake line. Customer...
Warranty Administrator Tips - 10/25/2023
... displayed. The warranty administrator may also confirm that the battery was tested using the appropriate battery type and CCA rating (refer to TechLink for the correct CCA rating for the vehicle being tested). If any of the above information is not correct,...
January 2024 Recall Update - 12/26/2023
... The recall bulletin has been revised to include the 2021 model year Cadillac CT4 and CT5 to the population. Safety Recall N232413120-01 Driver Front Airbag Inflator May Rupture: The recall bulletin has updated to include additional vehicles...
Reject of the Month - December 2023 - 11/29/2023
... of communication, with battery charger module failure. The transaction was submitted with labor operation 5040300: battery charger replacement and the correlating labor time. The claim also included a towing expense of $250 for a 5-mile tow. The...
Car Bravo - 11/29/2023
... a used vehicle experience offered to Chevrolet, Buick and GMC dealers. It is designed to provide shoppers and buyers with an exceptional experience, regardless of what brand or type of used vehicle they are looking for. When customers shop CarBravo,...
Cadillac Delivery Care - 01/29/2024
... (RPO UKL) built between June 30, 2023 and November 22, 2023. Dealers may utilize ZPDI labor operation 0602488 to claim up to $50 in Miscellaneous Net per retail unit for PDI inspections that take place November 22, 2023 through April 15, 2024....
Third Party Labor Time Guide - 01/29/2024
... a third-party time guide. In such instances, the dealer must submit with their warranty claim a copy of the applicable published time from the third-party time guide, a copy of the job card, and a copy of the technician time ticket. Once the additional...
Technician Accounting of Labor Time - 01/29/2024
... reimbursement using time from a third-party time guide. In these cases, the dealer must submit a copy of the applicable published time from the third-party time guide, a copy of the job card, and a copy of the technician time ticket with the warranty...
Policies & Procedures 2024 Update - 01/29/2024
... 5.1 Reimbursement to Service Agent for Repairs Performed Under Warranty, and 6.3 GM Labor Operations and Times in the Service Technical Notes, Warranty Tips and articles throughout this edition. ...
Sublet Repairs - 02/26/2024
... the repair performed at an alternative repair facility. If your dealership does not have a body shop, paint claims and transportation claims involving body/paint repairs must be sublet to a body shop facility. If your only transmission technician just...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
... up to 7,500 miles. Even if you don’t replace the brake pads, using the brake pad labor operation will reject if submitted on a vehicle with mileage greater than 7,500. Brake pads are considered a wear item, which falls under the customer’s...
Other Labor Hours - 02/26/2024
... punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate time punch for OLH must be distinguished and identifiable from the other punch times for that job card and support the...
... As a result, this information will be used to root cause the customer’s concern and develop/validate a field fix, that may be announced in a future bulletin. Dealers are to proceed with EI bulletins only if the customer has commented about the...
Reject of the Month - February 2023 - 01/24/2023
... for the maintenance items that were performed, the customer emailed the service advisor a copy of their recently received “Private Brake Offer.” The offer provided an allowance of $100 toward the purchase and installation of four select rotors...
Reject of the Month - March 2023 - 02/28/2023
... Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a shudder when shifting to 3 & 4 gears only at normal driving, light throttle. There were no...
Other Labor Hours - 02/28/2023
... punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate time punch for OLH must be distinguished from the other punch times for that job card and support the amount of time claimed...
Powertrain Contact Center - 02/28/2023
... 100,000 mile warranty coverage period. The PCC’s phone number is (866) 453-4123 and is open Monday through Friday, 8am-8pm EST and is staffed with ASE certified technicians specializing in Powertrain. The following assistance is offered by...
Reject of the Month - April 2023 - 03/23/2023
... by both separate, clearly identified on/off punch times and technician comments. The labor operation claimed with the transaction must include a published Diagnosis Add Time allowance to claim the diagnosis time. Service management authorization...
Add On Repair Minor Change - 03/23/2023
... approval needs to be on one of the two job cards. As a reminder, job cards should never be left open once the vehicle leaves the dealership. When adding lines to job cards involving dealer-owned inventory for completion of Safety, Emissions and Non-Compliance...
Spring Clean Up - 03/23/2023
... around the corner. What comes to mind now that the days are becoming nicer? Spring cleaning! Open up the windows and doors, sweep out the winter cobwebs and get ready for summer. The same holds true for the warranty department. Spring is...
SAVI Enhancements - 09/25/2023
... will validate claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. This will result in fewer claim rejections for a missing dongle scan. Effective on October 1, dealers with scan utilization above 98%...
PRA Update - 09/25/2023
Bulletin 18-NA-306 was revised on September 1, 2023. This update was made to include labor operation 1032300: Instrument Panel Upper Trim Panel Cover Replacement to the Components on Restriction List. Remember that the PRA process is required for...
September 2023 Recall Update - 08/29/2023
... remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe vehicles have been moved to open status in IVH. Customer Satisfaction Recall N222375791-07 Park Assist Retrofit: The bulletin has been revised to add certain 2022 and 2023 model year...
CAM-03 Form - 08/29/2023
... not close the recall. The customer will no longer receive notification, but the recall will remain open in the event a subsequent owner elects to have the recall performed. As always, never do a recall on a customer’s vehicle without...
Dongle Reminders: - 08/29/2023
... Vehicles must be scanned with SAVI or an approved dongle device at the time the repair order is opened. The following scenarios from the SAVI FAQ are common reasons for a missed dongle scan. Issue: The advisor forgot to perform the vehicle scan...
October 2023 Recall Update - 09/25/2023
... harness may contact the brake line, and/or brake line coupler, and/or thermostat housing at rear/top of engine on certain 2022-23 Cadillac CT4 vehicles. Dealers are to install an anti-abrasion sleeve and secure the harness away from the brake line. Customer...
Warranty Administrator Tips - 10/25/2023
... displayed. The warranty administrator may also confirm that the battery was tested using the appropriate battery type and CCA rating (refer to TechLink for the correct CCA rating for the vehicle being tested). If any of the above information is not correct,...
January 2024 Recall Update - 12/26/2023
... The recall bulletin has been revised to include the 2021 model year Cadillac CT4 and CT5 to the population. Safety Recall N232413120-01 Driver Front Airbag Inflator May Rupture: The recall bulletin has updated to include additional vehicles...
Reject of the Month - December 2023 - 11/29/2023
... of communication, with battery charger module failure. The transaction was submitted with labor operation 5040300: battery charger replacement and the correlating labor time. The claim also included a towing expense of $250 for a 5-mile tow. The...
Car Bravo - 11/29/2023
... a used vehicle experience offered to Chevrolet, Buick and GMC dealers. It is designed to provide shoppers and buyers with an exceptional experience, regardless of what brand or type of used vehicle they are looking for. When customers shop CarBravo,...
Cadillac Delivery Care - 01/29/2024
... (RPO UKL) built between June 30, 2023 and November 22, 2023. Dealers may utilize ZPDI labor operation 0602488 to claim up to $50 in Miscellaneous Net per retail unit for PDI inspections that take place November 22, 2023 through April 15, 2024....
Third Party Labor Time Guide - 01/29/2024
... a third-party time guide. In such instances, the dealer must submit with their warranty claim a copy of the applicable published time from the third-party time guide, a copy of the job card, and a copy of the technician time ticket. Once the additional...
Technician Accounting of Labor Time - 01/29/2024
... reimbursement using time from a third-party time guide. In these cases, the dealer must submit a copy of the applicable published time from the third-party time guide, a copy of the job card, and a copy of the technician time ticket with the warranty...
Policies & Procedures 2024 Update - 01/29/2024
... 5.1 Reimbursement to Service Agent for Repairs Performed Under Warranty, and 6.3 GM Labor Operations and Times in the Service Technical Notes, Warranty Tips and articles throughout this edition. ...
Sublet Repairs - 02/26/2024
... the repair performed at an alternative repair facility. If your dealership does not have a body shop, paint claims and transportation claims involving body/paint repairs must be sublet to a body shop facility. If your only transmission technician just...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
... up to 7,500 miles. Even if you don’t replace the brake pads, using the brake pad labor operation will reject if submitted on a vehicle with mileage greater than 7,500. Brake pads are considered a wear item, which falls under the customer’s...
Other Labor Hours - 02/26/2024
... punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate time punch for OLH must be distinguished and identifiable from the other punch times for that job card and support the...
LTG Frequently Asked Questions - 09/22/2020
... repair time studies are performed at GAESO SDC facility. PDI time studies are performed in cooperation with CVO garage. All warranty labor times are determined by following the steps of the associated service procedure. In the US, labor time studies...
CSMT PRA Process - 09/22/2020
... decision and customer enthusiasm transactions do not require submission of a PRA. If using a labor operation that is listed as PRA required, submit the claim with GM Authorization. Best Practice: Take photos of the issue while the vehicle and customer...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... information and preliminary inspection sections to provide dealers with an inspection labor code option to use in combination with the Dealer Disclosure Form. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra 1500 LD...
Reject of the Month - July 2020 - 06/23/2020
... wire was repaired to resolve the issue. The claim was submitted with the wiring repair labor operation and 0.5 hours in base with 3 hours claimed in OLH. Management authorization stated that the OLH was for extensive diagnosis and wiring repair....
Administrative Allowance - 06/23/2020
... is placed in the Freight & Postage field, select Core from the Additional Information drop down menu. In the Technician Comments field enter the core part number and the core amount. A copy of the core exchange value documentation must be printed...
WPC Temporary Changes - 06/23/2020
... is a temporary process to accommodate the new UPS requirements. A solution is in development that will eliminate the need to enter this additional information in the future. Questions are to be directed to the GM Warranty Parts Center at 248-371-9900...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... the time and mileage beyond the failed component’s New Vehicle Limited warranty coverage as opposed to the previous criteria that factored in customer loyalty to the GM brand. It is reported that GM is working on enhancing the PET’s ability...
Change - 05/28/2020
... whether it be in our personal or professional lives. So many have taken on these changes with an open mind and positive attitude, making it that much easier to successfully move forward. If we are able to view change with a positive attitude, then our...
A Better Cause of Failure - 05/28/2020
... and correction comments support the repair performed. All comments must be transferred to all copies of the job card. In order to state why a component failed you may have to see that failure. Since most defective components are replaced in vehicles,...
Reject of the Month - June 2020 - 05/29/2020
... provide a valid reason. In these situations the dealer must confirm that the accurate labor operation was used with the claim submission. If there are parts listed with the request, but are unable to be returned (e.g. part missing when vehicle...
I'm Just a Warranty Claim - 05/29/2020
... Global Warranty Management. The next step for the warranty job card is dispatch to the appropriate technician. The warranty claim is now moving steadily through the process, with no road blocks in sight! The advisor routinely checks on the progress...
June 2020 Recall Update - 05/28/2020
... The recall program is in effect until May 31, 2022. Safety Recall A202298320-01 Rear Door May Open Unexpectedly: The bulletin has been updated to include a copy of the customer letter. Certain 2019-20 Chevrolet Bolt EV vehicles are included in the recall...
Recall Notes - 01/28/2020
... without the concern of a PDI debit. In these specific situations the dealer is required to properly execute the disclosure notice form with the customer. The customer must sign the Notice to Customer document that is included with the recall, once signed...
Over the Counter Parts Warranty - 04/29/2020
... not on file” box will allow you to submit a transaction without a VIN. The mileage field is optional, but should be used if mileage is available....
Reject of the Month - April 2020 - 03/27/2020
... their vehicle. The customer had recently received notification that their vehicle was part of the population covered by Special Coverage N182180270. The customer incurred the expense of replacing the tail lamp in May 2018. To support this,...
Core Notes - 02/27/2020
... converters in excess of 3 feet must have the pipes cut off and the inlet and outlet openings sealed with duct tape. Fascia cores must be returned in their entirety – regardless of condition. Do not return a cut off section, this is unacceptable...
Warranty Parts Center Paperwork - 02/27/2020
... numbers, and any other measurements, characteristics, or symptoms of the fault that was observed. Operating conditions that were observed when the fault occurred are helpful as well as scan tool data snapshot information. Even the weather, temperature,...
Reject of the Month - June 2021 - 05/26/2021
... HD and GMC Sierra HD vehicles. The bulletin allows a reimbursement of 0.9 hours with labor operation 9105473 to replace the driver and passenger seat belt retractors. The parts information section of the recall lists the part name and quantity,...
Reject of the Month - May 2021 - 04/29/2021
... sensor was shorted from oil contamination. The transaction was submitted with the labor operation for the intake manifold replacement with a management approved 4.5 hours OLH to R&R the intake manifold to clean the PCV port, valve cover R&R...
Dealer Information Technologies (DIT) - 06/29/2021
... the Endpoint (hardware and software) resources used to enable network connectivity, communication, operations, and management of the dealer’s local area network (LAN). Network infrastructure provides the communication path and services between...
Takata Airbag Recall - 06/29/2021
... marking, labeling, and shipping dangerous goods While for most recalls, courtesy transportation options are only available if the vehicle is within the Bumper-to-Bumper warranty or the involved component is currently covered under the terms of the Limited...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... repairs. Service Policies and Procedures Manual, Article 1.2.1, lists the states that have adopted California emissions regulations, including: California, New Jersey, Connecticut, Washington, New York, Vermont, Maine, Rhode Island, Massachusetts,...
New Corporate Logo - 01/27/2021
... letters. The campaign is called “Everybody In” and focuses on accelerating EV adoption, demonstrating GM’s EV leadership, and highlighting GM’s Ultium battery platform. The redesigned logo is intended to align with GM’s...
Reject of the Month - January 2021 - 12/29/2020
... spring replacement on a 2020 Chevrolet Corvette Stingray. At the time of the repair the labor operation indicated ST. The service manager approved the straight time as it exceeded the standard empowerment level of 2.0 hours. The technician’s time...
Transportation Claim Attachments - 12/29/2020
A dealer recently received a transportation claim debit because they forgot to attach a copy of the job card to the transaction. The good news is that after contacting the DBC, they were able to attach a copy of the job card; the bad news is that it could...
... repair time studies are performed at GAESO SDC facility. PDI time studies are performed in cooperation with CVO garage. All warranty labor times are determined by following the steps of the associated service procedure. In the US, labor time studies...
CSMT PRA Process - 09/22/2020
... decision and customer enthusiasm transactions do not require submission of a PRA. If using a labor operation that is listed as PRA required, submit the claim with GM Authorization. Best Practice: Take photos of the issue while the vehicle and customer...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... information and preliminary inspection sections to provide dealers with an inspection labor code option to use in combination with the Dealer Disclosure Form. The recall affects certain 2019 Chevrolet Silverado 1500 LD (New Model), GMC Sierra 1500 LD...
Reject of the Month - July 2020 - 06/23/2020
... wire was repaired to resolve the issue. The claim was submitted with the wiring repair labor operation and 0.5 hours in base with 3 hours claimed in OLH. Management authorization stated that the OLH was for extensive diagnosis and wiring repair....
Administrative Allowance - 06/23/2020
... is placed in the Freight & Postage field, select Core from the Additional Information drop down menu. In the Technician Comments field enter the core part number and the core amount. A copy of the core exchange value documentation must be printed...
WPC Temporary Changes - 06/23/2020
... is a temporary process to accommodate the new UPS requirements. A solution is in development that will eliminate the need to enter this additional information in the future. Questions are to be directed to the GM Warranty Parts Center at 248-371-9900...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... the time and mileage beyond the failed component’s New Vehicle Limited warranty coverage as opposed to the previous criteria that factored in customer loyalty to the GM brand. It is reported that GM is working on enhancing the PET’s ability...
Change - 05/28/2020
... whether it be in our personal or professional lives. So many have taken on these changes with an open mind and positive attitude, making it that much easier to successfully move forward. If we are able to view change with a positive attitude, then our...
A Better Cause of Failure - 05/28/2020
... and correction comments support the repair performed. All comments must be transferred to all copies of the job card. In order to state why a component failed you may have to see that failure. Since most defective components are replaced in vehicles,...
Reject of the Month - June 2020 - 05/29/2020
... provide a valid reason. In these situations the dealer must confirm that the accurate labor operation was used with the claim submission. If there are parts listed with the request, but are unable to be returned (e.g. part missing when vehicle...
I'm Just a Warranty Claim - 05/29/2020
... Global Warranty Management. The next step for the warranty job card is dispatch to the appropriate technician. The warranty claim is now moving steadily through the process, with no road blocks in sight! The advisor routinely checks on the progress...
June 2020 Recall Update - 05/28/2020
... The recall program is in effect until May 31, 2022. Safety Recall A202298320-01 Rear Door May Open Unexpectedly: The bulletin has been updated to include a copy of the customer letter. Certain 2019-20 Chevrolet Bolt EV vehicles are included in the recall...
Recall Notes - 01/28/2020
... without the concern of a PDI debit. In these specific situations the dealer is required to properly execute the disclosure notice form with the customer. The customer must sign the Notice to Customer document that is included with the recall, once signed...
Over the Counter Parts Warranty - 04/29/2020
... not on file” box will allow you to submit a transaction without a VIN. The mileage field is optional, but should be used if mileage is available....
Reject of the Month - April 2020 - 03/27/2020
... their vehicle. The customer had recently received notification that their vehicle was part of the population covered by Special Coverage N182180270. The customer incurred the expense of replacing the tail lamp in May 2018. To support this,...
Core Notes - 02/27/2020
... converters in excess of 3 feet must have the pipes cut off and the inlet and outlet openings sealed with duct tape. Fascia cores must be returned in their entirety – regardless of condition. Do not return a cut off section, this is unacceptable...
Warranty Parts Center Paperwork - 02/27/2020
... numbers, and any other measurements, characteristics, or symptoms of the fault that was observed. Operating conditions that were observed when the fault occurred are helpful as well as scan tool data snapshot information. Even the weather, temperature,...
Reject of the Month - June 2021 - 05/26/2021
... HD and GMC Sierra HD vehicles. The bulletin allows a reimbursement of 0.9 hours with labor operation 9105473 to replace the driver and passenger seat belt retractors. The parts information section of the recall lists the part name and quantity,...
Reject of the Month - May 2021 - 04/29/2021
... sensor was shorted from oil contamination. The transaction was submitted with the labor operation for the intake manifold replacement with a management approved 4.5 hours OLH to R&R the intake manifold to clean the PCV port, valve cover R&R...
Dealer Information Technologies (DIT) - 06/29/2021
... the Endpoint (hardware and software) resources used to enable network connectivity, communication, operations, and management of the dealer’s local area network (LAN). Network infrastructure provides the communication path and services between...
Takata Airbag Recall - 06/29/2021
... marking, labeling, and shipping dangerous goods While for most recalls, courtesy transportation options are only available if the vehicle is within the Bumper-to-Bumper warranty or the involved component is currently covered under the terms of the Limited...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... repairs. Service Policies and Procedures Manual, Article 1.2.1, lists the states that have adopted California emissions regulations, including: California, New Jersey, Connecticut, Washington, New York, Vermont, Maine, Rhode Island, Massachusetts,...
New Corporate Logo - 01/27/2021
... letters. The campaign is called “Everybody In” and focuses on accelerating EV adoption, demonstrating GM’s EV leadership, and highlighting GM’s Ultium battery platform. The redesigned logo is intended to align with GM’s...
Reject of the Month - January 2021 - 12/29/2020
... spring replacement on a 2020 Chevrolet Corvette Stingray. At the time of the repair the labor operation indicated ST. The service manager approved the straight time as it exceeded the standard empowerment level of 2.0 hours. The technician’s time...
Transportation Claim Attachments - 12/29/2020
A dealer recently received a transportation claim debit because they forgot to attach a copy of the job card to the transaction. The good news is that after contacting the DBC, they were able to attach a copy of the job card; the bad news is that it could...
Engineering Information Bulletins - 01/27/2021
... As a result, this information will be used to root cause the customer’s concern and develop/validate a field fix, that may be announced in a future bulletin. Dealers are to proceed with EI bulletins only if the customer has commented about the...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... to find a participating dealer. All Chevrolet dealers are encouraged to become properly trained and equipped to sell and service Chevrolet Electric Models. If you are interested in becoming a participating dealer now, please contact your Zone team...
GM Service Replacement Part Warranties - 02/25/2021
... type for installed parts that fail is ZPTI. When submitting for warranty reimbursement, ZPTI will open up the following fields that require action: While the job card number from the original repair, along with the original date and mileage, can be...
March 2021 Recall Update - 02/25/2021
... affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990 Loss of Propulsion: Approximately 67,400 vehicles are included in the recall population that addresses a condition related to the high voltage battery. Dealers...
June 2019 Recall Update - 05/29/2019
Customer Satisfaction Recall N172130462-01: Loss of Propulsion Due to Low Cell Voltage: The recall bulletin has been revised to include the 2014-15 model year Chevrolet Volt and Cadillac ELR. The program includes approximately 36,220 vehicles. As software...
Cores - 04/22/2019
......
Policy Evaluation Tool Requirements - 04/22/2019
The Policy Evaluation Tool was created to develop a consistent decision-making practice that must be used for all Policy repairs offered to customers at General Motors dealerships. In other words, a GM customer can go to any dealership in the country...
Components & Services with Limited Coverage - 03/27/2019
... end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component time. Wheel...
Add on Repairs - 01/21/2019
... and time approved, and a detailed description of how the concern was verified. The added operation must also include individual and specific on/off punch times by job card line on the technician’s time ticket. To help prevent unnecessary...
Documentation Requirements - 01/21/2019
... replaced by PQC contact dealers without prior PQC review will be rejected. Restricted labor operations may be viewed in GWM on the Service Agent Profile page under the “Items Not Allowed” tab. The restriction will remain in effect through...
July 2019 Recall Update - 06/26/2019
... section, WCAP and floor plan information of the recall were updated. The recall addresses an improperly welded joint in one or both of the front lower-control arms. The bulletin contains an inspection procedure for inventory vehicles and also for customer...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
Customer signatures are a hot topic; specifically the lack thereof. Per Policies and Procedures, a customer’s signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to...
Chemical Spotting and Rail Dust - 07/30/2019
... the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at...
Accuracy - 09/24/2019
... resulting in a bounced check or received an insufficient funds message at your local ATM. Hopefully this has either never happened to you or was a onetime mistake. What if you repeatedly had data entry errors at the time of job card write up? The same...
Vehicle History Files - 09/24/2019
... events including, warranty, transportation claim, pre-delivery, customer pay, internal, and body shop repair job cards, is a requirement spelled out in the Policies and Procedures manual. There are three types of history files that are acceptable: A...
One Dealer's Audit - 09/24/2019
... us of what was the most common chargeback in their audit. A recent caller informed us that the top three things their dealership was charged back for were the following: Add-On Repairs - Most of the add-on repairs that were charged back at this dealership...
January 2020 Recall Update - 01/03/2020
Customer Satisfaction Recall N172130461 (18216): Loss of Propulsion Due to Low Cell Voltage: There are approximately 4,300 vehicles included in the recall program that addresses a concern with the high voltage battery gradually losing its ability to maintain...
Rental Days - 12/02/2019
Dealers may continue to self-authorize claims for up to 7 days of rental for inoperative vehicles. Pre-approval must be obtained via the Dealer Aftersales Empowerment Portal on the 8th day for rentals that exceed 7 days. Final approval is required when...
Bulletin Tip - 10/23/2019
... vehicles under Bumper-to-Bumper coverage, dealers are advised to use the bulletin specific labor operation. Proration charts apply based on the mileage accumulated from the installation time of the replacement tire through the end of the vehicle’s...
Policy Evaluation Tool - Clarification - 10/23/2019
... that is included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor operation from the bulletin. The PET must be utilized to determine the level of assistance. All transactions must be routed to the WSC for...
Dealer Self-Empowerment Extension - 10/23/2019
... approvals apply. Transactions containing 8 or more rental days must routed to the WSC with a copy of the approved Empowerment Portal request attached. There has been no change to the rental policy for job cards with an open date prior to 10/7/2019,...
Customer Signatures - 12/02/2019
... performed on their vehicle. This signature must be on the authorization to repair line of the shop copy of the job card at write up. An authorization to perform repairs statement must be included on every job card. There are other acceptable customer...
March 2024 Recall Update - 02/26/2024
... This is a phased launch and as parts supply increases, additional VINs will be released to Open status. Special Coverage N232404470-01 Turbocharger Replacement: The bulletin has been revised to update the service procedure, parts table, and warranty...
Bulletin 24-NA-054 - 03/23/2024
... is by design, and functions correctly. RPO UVD is a manual heated steering wheel. There are not options for automatically heated seats or heated steering wheel. This is good information to share with not only your service advisors, but also with your...
Reject of the Month - April 2024 - 03/23/2024
... prior to diagnosis: The technician identifies that the customer’s vehicle has an inoperative headlamp when pulling the vehicle into the shop. To keep the repair process moving, the technician immediately goes to the parts department to obtain...
... As a result, this information will be used to root cause the customer’s concern and develop/validate a field fix, that may be announced in a future bulletin. Dealers are to proceed with EI bulletins only if the customer has commented about the...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... to find a participating dealer. All Chevrolet dealers are encouraged to become properly trained and equipped to sell and service Chevrolet Electric Models. If you are interested in becoming a participating dealer now, please contact your Zone team...
GM Service Replacement Part Warranties - 02/25/2021
... type for installed parts that fail is ZPTI. When submitting for warranty reimbursement, ZPTI will open up the following fields that require action: While the job card number from the original repair, along with the original date and mileage, can be...
March 2021 Recall Update - 02/25/2021
... affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990 Loss of Propulsion: Approximately 67,400 vehicles are included in the recall population that addresses a condition related to the high voltage battery. Dealers...
June 2019 Recall Update - 05/29/2019
Customer Satisfaction Recall N172130462-01: Loss of Propulsion Due to Low Cell Voltage: The recall bulletin has been revised to include the 2014-15 model year Chevrolet Volt and Cadillac ELR. The program includes approximately 36,220 vehicles. As software...
Cores - 04/22/2019
......
Policy Evaluation Tool Requirements - 04/22/2019
The Policy Evaluation Tool was created to develop a consistent decision-making practice that must be used for all Policy repairs offered to customers at General Motors dealerships. In other words, a GM customer can go to any dealership in the country...
Components & Services with Limited Coverage - 03/27/2019
... end alignments that are necessary after certain component replacements will be covered. The labor operation description notes will indicate if a front-end alignment is allowed. If allowed, the base alignment time is added to the base component time. Wheel...
Add on Repairs - 01/21/2019
... and time approved, and a detailed description of how the concern was verified. The added operation must also include individual and specific on/off punch times by job card line on the technician’s time ticket. To help prevent unnecessary...
Documentation Requirements - 01/21/2019
... replaced by PQC contact dealers without prior PQC review will be rejected. Restricted labor operations may be viewed in GWM on the Service Agent Profile page under the “Items Not Allowed” tab. The restriction will remain in effect through...
July 2019 Recall Update - 06/26/2019
... section, WCAP and floor plan information of the recall were updated. The recall addresses an improperly welded joint in one or both of the front lower-control arms. The bulletin contains an inspection procedure for inventory vehicles and also for customer...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
Customer signatures are a hot topic; specifically the lack thereof. Per Policies and Procedures, a customer’s signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to...
Chemical Spotting and Rail Dust - 07/30/2019
... the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at...
Accuracy - 09/24/2019
... resulting in a bounced check or received an insufficient funds message at your local ATM. Hopefully this has either never happened to you or was a onetime mistake. What if you repeatedly had data entry errors at the time of job card write up? The same...
Vehicle History Files - 09/24/2019
... events including, warranty, transportation claim, pre-delivery, customer pay, internal, and body shop repair job cards, is a requirement spelled out in the Policies and Procedures manual. There are three types of history files that are acceptable: A...
One Dealer's Audit - 09/24/2019
... us of what was the most common chargeback in their audit. A recent caller informed us that the top three things their dealership was charged back for were the following: Add-On Repairs - Most of the add-on repairs that were charged back at this dealership...
January 2020 Recall Update - 01/03/2020
Customer Satisfaction Recall N172130461 (18216): Loss of Propulsion Due to Low Cell Voltage: There are approximately 4,300 vehicles included in the recall program that addresses a concern with the high voltage battery gradually losing its ability to maintain...
Rental Days - 12/02/2019
Dealers may continue to self-authorize claims for up to 7 days of rental for inoperative vehicles. Pre-approval must be obtained via the Dealer Aftersales Empowerment Portal on the 8th day for rentals that exceed 7 days. Final approval is required when...
Bulletin Tip - 10/23/2019
... vehicles under Bumper-to-Bumper coverage, dealers are advised to use the bulletin specific labor operation. Proration charts apply based on the mileage accumulated from the installation time of the replacement tire through the end of the vehicle’s...
Policy Evaluation Tool - Clarification - 10/23/2019
... that is included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor operation from the bulletin. The PET must be utilized to determine the level of assistance. All transactions must be routed to the WSC for...
Dealer Self-Empowerment Extension - 10/23/2019
... approvals apply. Transactions containing 8 or more rental days must routed to the WSC with a copy of the approved Empowerment Portal request attached. There has been no change to the rental policy for job cards with an open date prior to 10/7/2019,...
Customer Signatures - 12/02/2019
... performed on their vehicle. This signature must be on the authorization to repair line of the shop copy of the job card at write up. An authorization to perform repairs statement must be included on every job card. There are other acceptable customer...
March 2024 Recall Update - 02/26/2024
... This is a phased launch and as parts supply increases, additional VINs will be released to Open status. Special Coverage N232404470-01 Turbocharger Replacement: The bulletin has been revised to update the service procedure, parts table, and warranty...
Bulletin 24-NA-054 - 03/23/2024
... is by design, and functions correctly. RPO UVD is a manual heated steering wheel. There are not options for automatically heated seats or heated steering wheel. This is good information to share with not only your service advisors, but also with your...
Reject of the Month - April 2024 - 03/23/2024
... prior to diagnosis: The technician identifies that the customer’s vehicle has an inoperative headlamp when pulling the vehicle into the shop. To keep the repair process moving, the technician immediately goes to the parts department to obtain...
Dealer Empowerment - 03/23/2024
... General Motors empowers dealers with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The bulletin provides guidelines to further assist dealer...
Included Maintenance - 02/26/2024
Maintenance Program reimbursement rates for specific vehicles increased effective with job cards opened on or after February 1, 2024. The program provides one included maintenance visit within the first 12 months of vehicle ownership. (The Corvette receives...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
The CAM-03 form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not used to report a change in...
October 2012 Recall Update - 10/08/2012
... Recall 12176A - Windshield Washer Hose May Separate: The bulletin has been revised to include a copy of the customer's letter. Certain 2012 Chevrolet Sonic vehicles may have a condition in which the windshield washer hose may separate from the washer...
Tire Pre-Repair Authorization - 08/30/2012
... complete the warranty administrator searched the PRA database and found that the PRA that had been opened 2 weeks ago was still in NEW status. Because the tire replacement was indicated on the PRA as Customer Enthusiasm it is not required to be shipped...
GMPP Rental Vehicle Claims - 08/09/2012
... Dealers must comply with the following guidelines:GMPP covered repairs require the vehicle to be inoperable and kept in the repair facility overnight, or that the repairs require at least 2.0 manufacturer LTG hours. This policy applies to all types of...
April 2012 Recall Update - 04/13/2012
... enhanced charge cord is being made available for certain 2011-2012 model year Volt vehicles. The optional 240 volt home charging unit is not affected by the recall. Dealers are advised to cut off the vehicle end of the old charge cord(s) so it is no...
Documenting Customer Concerns Correctly - 02/07/2012
... warmed up. When the light is on, customer does not notice any difference in the way the vehicle operates. Condition has been happening for a couple of weeks now. Ck popping noise from front of vehicle while turning.Popping noise heard in the front...
January 2012 Recall Update - 01/19/2012
Special Coverage 10240A - HVAC Blower Not Fully Functional or Inoperative: The special coverage has been updated to notify dealers that customer letters for the special coverage were mailed in phases. Letters for the final phase were mailed beginning...
GM Service Policy & Procedures Updates - 10/14/2011
... and fluids and non-OEM lubricants and fluids are considered part of the service agent's cost of operation or customer pay and are not normally considered for reimbursement in a warranty transaction. GM brand fluids must be used, unless otherwise stated...
Top Reject of the Month - 10/14/2011
... period.This error code may be prevented by handling all transactions in a timely manner. Run an open job card report on a daily or weekly basis to identify aging transactions. Once identified, establish an action plan to expedite repair completion and...
Part Return Program - 12/15/2011
... the cost of the part that is charged back, it's the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center...
A Pending Debit - 12/15/2011
... issue, or if the problem lies with the service agent in replacing a part that did not fail, or proper documentation to support the replacement was not provided. Examples of service agent fault include:The service agent returned incorrect parts or not...
2012 Warranty Management Workshops - 01/19/2012
The Warranty Management Workshop addresses the most important issues service agents face with their warranty transactions. More effective than reading the policy manual cover to cover, this workshop clarifies how to effectively administer those policies...
How Many Customer Signatures are Necessary? - 11/18/2013
Customer signatures have been a hot topic of late; specifically the lack thereof. Per Policies and Procedures, a customer's signature is the means for authorizing the dealership to work on their vehicle and it must be obtained prior to any work being...
Step It Up Accessory Program - 10/01/2013
... no need to take further action as enrollment is automatic. LPO's are pre-ordered vehicle options that include a single accessory or a collection of accessories that are part of a special package. LPO content and pricing appears on the vehicle Monroney...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... battery even when the vehicle is shut off. To keep the battery in your stock vehicles working properly, it should be charged periodically; every 20 - 45 days according to the Policies and Procedures manual. Another option to save batteries is to disconnect...
Enhanced Buick and GMC Courtesy Transportation Program - 12/18/2012
... years after the out-of-service date. Daily rental reimbursement is $42 with a same day rental option of $21. If a service agent experiences an overflow of service customers and must get a rental from Enterprise or another rental agency, reimbursement...
The Way it Used to Be - 12/18/2012
... reimbursement cannot exceed $100. Vehicles that were delivered to service agents with incorrect options used to be considered a transportation claim. An example: A GMC truck with a Chevrolet grille. These situations are now considered warranty claims...
Global Warranty Management - 11/05/2012
... administrator, including the Global Warranty Management System User Manual and the CBG CPO Operations Guide. A PDF of the DMA Policy Pre-Approval Form is available within this link as well as the Minimum Participation Calculator.The DMA Pre-Approval...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... warranty transaction. The vehicle data summary and the warranty code must be attached to the hard copy of the job card. Only submit the difference between the amount of refrigerant recovered from the vehicle and vehicle system capacity.Article 1.7.4.1...
May 2013 Recall Update - 05/14/2013
... the plastic supply or return port on the modular reservoir assembly may crack. If the ports develop a crack, fuel will leak from the area. Dealers are to replace the fuel pump module, regardless of the vehicle's age or mileage.Safety Recall 12071A: Power...
Same Day Repairs - 04/12/2013
... on the goal of achieving same day repairs to their customer's vehicles. The average customer's hope is that when they take their vehicle to your dealership, the repair can be made while they wait or at the very least, by the end of the day. The changes...
Attaching A Document To A Pending Transaction - 03/11/2013
... The "Attachment" link will be highlighted in blue within this section. Click on the link to open the "Attachments" window. Click on the "Browse" button to find the appropriate file on your computer. Once the appropriate attachment has been found,...
March 2013 Recall Update - 03/11/2013
... To correct the condition, dealers are to test the driver's window and door lock switches for proper operation. If the switches function properly, dealers are to install a protective coating to the door module. If the switches do not function properly,...
... General Motors empowers dealers with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The bulletin provides guidelines to further assist dealer...
Included Maintenance - 02/26/2024
Maintenance Program reimbursement rates for specific vehicles increased effective with job cards opened on or after February 1, 2024. The program provides one included maintenance visit within the first 12 months of vehicle ownership. (The Corvette receives...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
The CAM-03 form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not used to report a change in...
October 2012 Recall Update - 10/08/2012
... Recall 12176A - Windshield Washer Hose May Separate: The bulletin has been revised to include a copy of the customer's letter. Certain 2012 Chevrolet Sonic vehicles may have a condition in which the windshield washer hose may separate from the washer...
Tire Pre-Repair Authorization - 08/30/2012
... complete the warranty administrator searched the PRA database and found that the PRA that had been opened 2 weeks ago was still in NEW status. Because the tire replacement was indicated on the PRA as Customer Enthusiasm it is not required to be shipped...
GMPP Rental Vehicle Claims - 08/09/2012
... Dealers must comply with the following guidelines:GMPP covered repairs require the vehicle to be inoperable and kept in the repair facility overnight, or that the repairs require at least 2.0 manufacturer LTG hours. This policy applies to all types of...
April 2012 Recall Update - 04/13/2012
... enhanced charge cord is being made available for certain 2011-2012 model year Volt vehicles. The optional 240 volt home charging unit is not affected by the recall. Dealers are advised to cut off the vehicle end of the old charge cord(s) so it is no...
Documenting Customer Concerns Correctly - 02/07/2012
... warmed up. When the light is on, customer does not notice any difference in the way the vehicle operates. Condition has been happening for a couple of weeks now. Ck popping noise from front of vehicle while turning.Popping noise heard in the front...
January 2012 Recall Update - 01/19/2012
Special Coverage 10240A - HVAC Blower Not Fully Functional or Inoperative: The special coverage has been updated to notify dealers that customer letters for the special coverage were mailed in phases. Letters for the final phase were mailed beginning...
GM Service Policy & Procedures Updates - 10/14/2011
... and fluids and non-OEM lubricants and fluids are considered part of the service agent's cost of operation or customer pay and are not normally considered for reimbursement in a warranty transaction. GM brand fluids must be used, unless otherwise stated...
Top Reject of the Month - 10/14/2011
... period.This error code may be prevented by handling all transactions in a timely manner. Run an open job card report on a daily or weekly basis to identify aging transactions. Once identified, establish an action plan to expedite repair completion and...
Part Return Program - 12/15/2011
... the cost of the part that is charged back, it's the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center...
A Pending Debit - 12/15/2011
... issue, or if the problem lies with the service agent in replacing a part that did not fail, or proper documentation to support the replacement was not provided. Examples of service agent fault include:The service agent returned incorrect parts or not...
2012 Warranty Management Workshops - 01/19/2012
The Warranty Management Workshop addresses the most important issues service agents face with their warranty transactions. More effective than reading the policy manual cover to cover, this workshop clarifies how to effectively administer those policies...
How Many Customer Signatures are Necessary? - 11/18/2013
Customer signatures have been a hot topic of late; specifically the lack thereof. Per Policies and Procedures, a customer's signature is the means for authorizing the dealership to work on their vehicle and it must be obtained prior to any work being...
Step It Up Accessory Program - 10/01/2013
... no need to take further action as enrollment is automatic. LPO's are pre-ordered vehicle options that include a single accessory or a collection of accessories that are part of a special package. LPO content and pricing appears on the vehicle Monroney...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... battery even when the vehicle is shut off. To keep the battery in your stock vehicles working properly, it should be charged periodically; every 20 - 45 days according to the Policies and Procedures manual. Another option to save batteries is to disconnect...
Enhanced Buick and GMC Courtesy Transportation Program - 12/18/2012
... years after the out-of-service date. Daily rental reimbursement is $42 with a same day rental option of $21. If a service agent experiences an overflow of service customers and must get a rental from Enterprise or another rental agency, reimbursement...
The Way it Used to Be - 12/18/2012
... reimbursement cannot exceed $100. Vehicles that were delivered to service agents with incorrect options used to be considered a transportation claim. An example: A GMC truck with a Chevrolet grille. These situations are now considered warranty claims...
Global Warranty Management - 11/05/2012
... administrator, including the Global Warranty Management System User Manual and the CBG CPO Operations Guide. A PDF of the DMA Policy Pre-Approval Form is available within this link as well as the Minimum Participation Calculator.The DMA Pre-Approval...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... warranty transaction. The vehicle data summary and the warranty code must be attached to the hard copy of the job card. Only submit the difference between the amount of refrigerant recovered from the vehicle and vehicle system capacity.Article 1.7.4.1...
May 2013 Recall Update - 05/14/2013
... the plastic supply or return port on the modular reservoir assembly may crack. If the ports develop a crack, fuel will leak from the area. Dealers are to replace the fuel pump module, regardless of the vehicle's age or mileage.Safety Recall 12071A: Power...
Same Day Repairs - 04/12/2013
... on the goal of achieving same day repairs to their customer's vehicles. The average customer's hope is that when they take their vehicle to your dealership, the repair can be made while they wait or at the very least, by the end of the day. The changes...
Attaching A Document To A Pending Transaction - 03/11/2013
... The "Attachment" link will be highlighted in blue within this section. Click on the link to open the "Attachments" window. Click on the "Browse" button to find the appropriate file on your computer. Once the appropriate attachment has been found,...
March 2013 Recall Update - 03/11/2013
... To correct the condition, dealers are to test the driver's window and door lock switches for proper operation. If the switches function properly, dealers are to install a protective coating to the door module. If the switches do not function properly,...
The History of a Warranty Claim Submission - 01/06/2010
... it might be interesting to write about the evolution of the warranty claim.Prior to 1971: Labor operations were applied on handwritten repair orders and a copy was mailed to GM. GM personnel reviewed each individual repair order and approved (or not)...
Global Warranty Management User Manual - 01/06/2010
... the new GWM system.The manual is found within the Library tab of GlobalConnect within the Service Operations folder of the Service category. It is in a searchable PDF format.The manual is also available in the GM Training website under: Resources >...
Missed Revenue - Parts Inventory - 02/04/2010
... the torque converter; none in stock.There will be the occasion that a part has to be ordered, but hopefully those instances are uncommon and few and far between.The parts manager must always be up to date on their department's operation. He or she should...
Reject Code 242 - 03/11/2010
... to be reviewed by an assigned specialist. H-routed transactions are no longer sent to the Fixed Operations Manager (FOM) or "rep", for review and payment. This change went into effect 11/2/09. As was the case previously, it is very important to explain...
Warranty Performance Analysis - 01/06/2010
A new year, a new direction - Over the past two years, this column has provided information for Fixed Operations Managers seeking to control warranty costs, losses and profit. In 2009, it provided a comprehensive description of the functions of service...
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
A very sad audit - 10/13/2010
... he found no matches. He leaned back in his chair, and looking up realized that there was a microphone and a small television camera mounted in the corner of the ceiling, with sawdust on the floor indicating recent installation. He went outside and using...
The ABC's of Human Interaction - 11/18/2010
During a session of training with one of my former employers, the ABC's of performance came up and we discussed the topic for a while. Actions Bring Consequences. Positive actions should bring positive consequences, and so, we must understand that negative...
Watch those recalls - 11/18/2010
... enough. Each vehicle coming in should have its history reviewed in Investigate Vehicle History for open recalls and those recalls should be checked via Service Information (SI) for recent updates and changes. Taking just a few moments to double check...
Global Warranty Management - 04/13/2010
... service advisor must review the vehicle history report at time of job card write up, checking for open recalls, past service history and applicable coverages. ...
From the Desk of a Service Manager - 04/13/2010
... department. Department familiarity is another; knowing the department completely, from the people to performance to resources.The role out of GWM across the United States has added yet another nuance to the manager's already busy role. GWM is a significant...
August 2011 Recall Update - 08/09/2011
... GM has issued this recall to correct a concern relating to the DEF injection system not operating as designed. The customer may experience illumination of the malfunction indicator lamp, a DEF system warning displayed on the Driver Information System...
July 2011 Recall Update - 06/30/2011
... may result in a check engine light, rough idle, poor driveability, and/or stalling at low throttle opening. This campaign only applies to vehicles in dealer inventory. ...
Missing Paperwork - 03/10/2011
... made aware of the required documentation. The following are a few ideas to increase awareness of proper documentation among new employees:Keep communication open: be sure that warranty administrator, service advisors, service manager, and technicians...
Parts Expedite Revisions - 04/27/2011
... program is now officially updated in bulletin 99-00-89-021G. The parts expediting program was developed several years ago to accomplish one goal: To reduce the need for customers having to return to the dealership to have an ordered part replaced. It...
2016 Cadillac-V - 10/23/2015
... are asked to report any vehicle issues or product concerns, such as fit and finish, performance, operation, and customer expectations. The center will also provide dealers with support to ensure a successful introduction of the ATS-V and CTS-V. To contact...
The Cause of Failure - 10/23/2015
... administrator needs to assign a causal code to the warranty transaction. The Required Operating Procedures bulletin, 04-00-89-015, has a section titled, "Details of Concern, Cause, and Correction," that states the following: The technician must...
Revised Authorization Matrix - 04/08/2016
... that require service management approval prior to the start of the repair are OLH, added operations, comeback repeat repairs, and missing customer signatures. Service management approval must always be documented with their signature/initials, date,...
Properly Documenting a Policy Repair - 02/02/2016
... out of warranty, by time or mileage, is someone more likely to consider for a policy repair as opposed to someone who is out by a great deal. If this is the reasoning for a policy repair, the service manager should document their approval similar to:John...
The Next Generation GlobalConnect: - 07/29/2015
The Test Drive - For the past month, Global users have had the opportunity to "test drive" the next generation GlobalConnect. The site was promoted as faster, friendlier, more robust, and easier to navigate with a new App Center, greater visibility and...
Electronic Exchange Program - 07/29/2015
... component to the service center within 30 days will result in GM charging the service agent's open parts account. A prepaid shipping label will be enclosed. If a policy repair is being made, the service center must be told in advance. If the service...
Sublet Repairs - 07/29/2015
... sublet certain vehicle repairs to another repair facility. If a dealership doesn't have a body shop, for example, there is no choice but to sublet paint or corrosion repairs to an outside body shop. GM allows for sublet repairs, but there are guidelines...
July 2015 Recall Update - 06/30/2015
... 14311B: Negative Battery Cable Loose: The special coverage has been revised to include a new labor operation for the replacement of the battery negative cable for vehicles that are covered under warranty. Certain 2011-2015 Chevrolet Cruze vehicles are...
Attaching a Document - 06/02/2015
... Details, click on the 'Add Attachment' button. Click on the 'Browse' button to locate the appropriate file(s) from your hard drive. After locating the appropriate file on your hard drive, click 'Open'. The file will then be attached to the transaction....
Filing and Supporting Documentation - 01/21/2015
... supporting documentation must be included in the file. The file must also include the technician shop copy, if applicable. Paper files must be kept 24 months from the repair order date. GM lists examples of supporting documentation in the Service...
... it might be interesting to write about the evolution of the warranty claim.Prior to 1971: Labor operations were applied on handwritten repair orders and a copy was mailed to GM. GM personnel reviewed each individual repair order and approved (or not)...
Global Warranty Management User Manual - 01/06/2010
... the new GWM system.The manual is found within the Library tab of GlobalConnect within the Service Operations folder of the Service category. It is in a searchable PDF format.The manual is also available in the GM Training website under: Resources >...
Missed Revenue - Parts Inventory - 02/04/2010
... the torque converter; none in stock.There will be the occasion that a part has to be ordered, but hopefully those instances are uncommon and few and far between.The parts manager must always be up to date on their department's operation. He or she should...
Reject Code 242 - 03/11/2010
... to be reviewed by an assigned specialist. H-routed transactions are no longer sent to the Fixed Operations Manager (FOM) or "rep", for review and payment. This change went into effect 11/2/09. As was the case previously, it is very important to explain...
Warranty Performance Analysis - 01/06/2010
A new year, a new direction - Over the past two years, this column has provided information for Fixed Operations Managers seeking to control warranty costs, losses and profit. In 2009, it provided a comprehensive description of the functions of service...
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
A very sad audit - 10/13/2010
... he found no matches. He leaned back in his chair, and looking up realized that there was a microphone and a small television camera mounted in the corner of the ceiling, with sawdust on the floor indicating recent installation. He went outside and using...
The ABC's of Human Interaction - 11/18/2010
During a session of training with one of my former employers, the ABC's of performance came up and we discussed the topic for a while. Actions Bring Consequences. Positive actions should bring positive consequences, and so, we must understand that negative...
Watch those recalls - 11/18/2010
... enough. Each vehicle coming in should have its history reviewed in Investigate Vehicle History for open recalls and those recalls should be checked via Service Information (SI) for recent updates and changes. Taking just a few moments to double check...
Global Warranty Management - 04/13/2010
... service advisor must review the vehicle history report at time of job card write up, checking for open recalls, past service history and applicable coverages. ...
From the Desk of a Service Manager - 04/13/2010
... department. Department familiarity is another; knowing the department completely, from the people to performance to resources.The role out of GWM across the United States has added yet another nuance to the manager's already busy role. GWM is a significant...
August 2011 Recall Update - 08/09/2011
... GM has issued this recall to correct a concern relating to the DEF injection system not operating as designed. The customer may experience illumination of the malfunction indicator lamp, a DEF system warning displayed on the Driver Information System...
July 2011 Recall Update - 06/30/2011
... may result in a check engine light, rough idle, poor driveability, and/or stalling at low throttle opening. This campaign only applies to vehicles in dealer inventory. ...
Missing Paperwork - 03/10/2011
... made aware of the required documentation. The following are a few ideas to increase awareness of proper documentation among new employees:Keep communication open: be sure that warranty administrator, service advisors, service manager, and technicians...
Parts Expedite Revisions - 04/27/2011
... program is now officially updated in bulletin 99-00-89-021G. The parts expediting program was developed several years ago to accomplish one goal: To reduce the need for customers having to return to the dealership to have an ordered part replaced. It...
2016 Cadillac-V - 10/23/2015
... are asked to report any vehicle issues or product concerns, such as fit and finish, performance, operation, and customer expectations. The center will also provide dealers with support to ensure a successful introduction of the ATS-V and CTS-V. To contact...
The Cause of Failure - 10/23/2015
... administrator needs to assign a causal code to the warranty transaction. The Required Operating Procedures bulletin, 04-00-89-015, has a section titled, "Details of Concern, Cause, and Correction," that states the following: The technician must...
Revised Authorization Matrix - 04/08/2016
... that require service management approval prior to the start of the repair are OLH, added operations, comeback repeat repairs, and missing customer signatures. Service management approval must always be documented with their signature/initials, date,...
Properly Documenting a Policy Repair - 02/02/2016
... out of warranty, by time or mileage, is someone more likely to consider for a policy repair as opposed to someone who is out by a great deal. If this is the reasoning for a policy repair, the service manager should document their approval similar to:John...
The Next Generation GlobalConnect: - 07/29/2015
The Test Drive - For the past month, Global users have had the opportunity to "test drive" the next generation GlobalConnect. The site was promoted as faster, friendlier, more robust, and easier to navigate with a new App Center, greater visibility and...
Electronic Exchange Program - 07/29/2015
... component to the service center within 30 days will result in GM charging the service agent's open parts account. A prepaid shipping label will be enclosed. If a policy repair is being made, the service center must be told in advance. If the service...
Sublet Repairs - 07/29/2015
... sublet certain vehicle repairs to another repair facility. If a dealership doesn't have a body shop, for example, there is no choice but to sublet paint or corrosion repairs to an outside body shop. GM allows for sublet repairs, but there are guidelines...
July 2015 Recall Update - 06/30/2015
... 14311B: Negative Battery Cable Loose: The special coverage has been revised to include a new labor operation for the replacement of the battery negative cable for vehicles that are covered under warranty. Certain 2011-2015 Chevrolet Cruze vehicles are...
Attaching a Document - 06/02/2015
... Details, click on the 'Add Attachment' button. Click on the 'Browse' button to locate the appropriate file(s) from your hard drive. After locating the appropriate file on your hard drive, click 'Open'. The file will then be attached to the transaction....
Filing and Supporting Documentation - 01/21/2015
... supporting documentation must be included in the file. The file must also include the technician shop copy, if applicable. Paper files must be kept 24 months from the repair order date. GM lists examples of supporting documentation in the Service...
GWM Warranty Reports - 01/21/2015
... data; such as the Summary By Reject Reason, VIN Repair Count, Average Payment Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Analyze Payment Period...
Reject of the Month - 03/26/2015
... While the VIN was incorrect for the Montana customer's vehicle, it is an actual VIN with the same open recall for a West Virginia owned vehicle. The dealership had to address both the customer's VIN, for which the recall was performed, as well as the...
Update to Diagnostic Time Approval - 03/26/2015
When the Required Operating Procedures bulletin was updated last October, an authorization matrix was created. One of the requirements was that service management had to approve diagnostic add time before claim submission. With the latest update to bulletin...
Recalled Fortera Tires - 02/23/2015
... not previously requested for transactions that paid on or prior to February 16, 2015, under labor operation 9101246, even if the tires were made non-usable. Access the file attached to Global Message G_0000210857 to determine if your dealership has any...
Help Customers Understand Oil Change Mileage - 10/03/2014
... vehicle. In fact, there is a customer acknowledgement form that must be signed by the customer. A copy is given to the customer and the original must be retained in the dealer file. When oil change intervals are explained to the customer at the time...
July 2014 Recall Update - 07/01/2014
Safety Recall 14030B: Side Impact Airbag Connector-Revised: The bulletin has been revised to include a copy of the customer letter. The recall applies to some 2009 and all 2010-2013 Chevrolet Traverse vehicles, and some 2008-2009 and all 2010 Saturn Outlook...
Ignition Switch Recall Update - 07/01/2014
... These parts do indeed need to be returned to GM. The parts must be packaged individually with a copy of the repair order paperwork inside and sent to: Attention: Bud Abbot/Warranty Parts Center/45 Northpointe Drive/Orion, MI 4835. Certified Elite dealers...
January 2015 Recall Update - 12/19/2014
... to the Condition statement and to the Service Procedure.Safety Recall 13146: Low Beam Headlamps Inoperative: Approximately 103,000 Chevrolet Corvette vehicles may have a condition that causes the low beam headlamps to not illuminate. To correct the condition...
Policy Decisions - 10/03/2014
... cycle, additional factors that support assistance, and/or customer has established history of properly caring for and maintaining the vehicle. When it is determined that some level of assistance is appropriate, management will need to determine...
Customer Enthusiasm - 07/01/2014
... active interest." GM has its own definition of customer enthusiasm and it isn't what a lot of people think. Their definition is this: A repair performed within the warranty period when the product issue is not covered by the New Vehicle Limited Warranty,...
April 2014 Recall Update - 04/03/2014
... thrust bearing. Over time, the bearing could fail, resulting in noise and poor transmission operation. The recall program is in effect until March 31, 2016.Upcoming Safety Recall 14062: Brake Booster Pump: GM has issued a stop delivery order for certain...
Courtesy Transportation - 01/10/2014
... in Article 1.4.13(b). Bulletin 04-00-89-015 titled, "Warranty Administration - Required Operating Procedures," also mentions the approval requirement within point number 2. ...
Reject of the Month - 06/25/2018
... wire was repaired to resolve the issue. The claim was submitted with the wiring repair labor operation and 0.5 hours in base with 10 hours claimed in OLH. Management authorization stated that the OLH was for extensive diagnosis and wiring repair....
July 2018 Recall Update - 06/25/2018
... service procedure section and to adjust the labor time in the claim information section for labor operation 9103688. The recall population includes certain 2017 Chevrolet Bolt EV vehicles. Customer Satisfaction Recall 17479 Super Cruise Feature...
June 2018 Recall Update - 05/22/2018
... repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population is approximately 18,700. Dealers are required to replace the driver side seat belt. Safety Recall 15438-07 Front Passenger Air Bag Inflator:...
Authorization to Perform Repairs - 04/23/2018
... signed with an explanation as to why the customer did not. Many of your service customers drop their vehicles off the night before or early in the morning before the dealership is open. If they sign the night drop envelope, that signature is a...
Cadillac First Maintenance Visit - 08/20/2018
... the first year of ownership. The visit will include an oil change, tire rotation, and MPVI. Labor operation 0600503 is used for the oil change service and 0600513 is used for the tire rotation service. The oil life percent remaining must be documented...
Reject Reason - Data Analysis - 08/21/2018
... data for each of the job cards that rejected with reject reason 73. Confirm that the labor operation selected for the repair best supports the failure as described within the 3 C’s; this also holds true for the selected causal part. The transaction...
October 2017 Recall Update - 09/27/2017
... dealers to begin replacing Takata air bags on subject Saab vehicles. Involved in the recall population are certain 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 models. Cadillac dealers are required to replace the driver air bag module assembly. Each removed...
Electronic Exchange Program - 10/24/2017
... the policy repair status will result in the cost of the component billed out on the invoice. Labor operations for exchange components do not support anything other than labor and the $45.00 administrative allowance. These transactions will not be paid...
September 2017 Recall Update - 08/21/2017
Customer Satisfaction Program 16185: No Start or Loss of Propulsion: Approximately 14,500 vehicles are included in the recall program that addresses a condition with the high voltage interlock connector. To correct the condition the dealer is required...
Cause of Failure - 08/22/2017
... be documented on the job card by the technician. The following is an excerpt from the Required Operating Procedures bulletin 04-00-89-015: Details of Cause - The technician must document on the shop copy of the job card all on-board diagnostic trouble...
From Customer Pay to Warranty - 08/22/2017
When generating a job card, service advisors have options when it comes to pay type: warranty, customer pay, or internal. If a vehicle is still within the bumper-to-bumper warranty and the customer is not requesting a maintenance service, repair lines...
The WPC and Partial Shipment - 08/22/2017
... that contain parts they want returned for evaluation. In addition to the part(s), they need a copy of the job card, the actual request created in GWM, and any other supporting paperwork/documentation. The green row indicates the request is 0-7 days old....
Reject of the Month - Missing Documentation - 08/22/2017
... and/or documenting the SPS Warranty Claim Code, as the code is required with any programming labor operation. Programming transactions must include documentation of the SPS code in the labor dependency field of the transaction. Refer to bulletin 06-08-47-001...
... data; such as the Summary By Reject Reason, VIN Repair Count, Average Payment Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Analyze Payment Period...
Reject of the Month - 03/26/2015
... While the VIN was incorrect for the Montana customer's vehicle, it is an actual VIN with the same open recall for a West Virginia owned vehicle. The dealership had to address both the customer's VIN, for which the recall was performed, as well as the...
Update to Diagnostic Time Approval - 03/26/2015
When the Required Operating Procedures bulletin was updated last October, an authorization matrix was created. One of the requirements was that service management had to approve diagnostic add time before claim submission. With the latest update to bulletin...
Recalled Fortera Tires - 02/23/2015
... not previously requested for transactions that paid on or prior to February 16, 2015, under labor operation 9101246, even if the tires were made non-usable. Access the file attached to Global Message G_0000210857 to determine if your dealership has any...
Help Customers Understand Oil Change Mileage - 10/03/2014
... vehicle. In fact, there is a customer acknowledgement form that must be signed by the customer. A copy is given to the customer and the original must be retained in the dealer file. When oil change intervals are explained to the customer at the time...
July 2014 Recall Update - 07/01/2014
Safety Recall 14030B: Side Impact Airbag Connector-Revised: The bulletin has been revised to include a copy of the customer letter. The recall applies to some 2009 and all 2010-2013 Chevrolet Traverse vehicles, and some 2008-2009 and all 2010 Saturn Outlook...
Ignition Switch Recall Update - 07/01/2014
... These parts do indeed need to be returned to GM. The parts must be packaged individually with a copy of the repair order paperwork inside and sent to: Attention: Bud Abbot/Warranty Parts Center/45 Northpointe Drive/Orion, MI 4835. Certified Elite dealers...
January 2015 Recall Update - 12/19/2014
... to the Condition statement and to the Service Procedure.Safety Recall 13146: Low Beam Headlamps Inoperative: Approximately 103,000 Chevrolet Corvette vehicles may have a condition that causes the low beam headlamps to not illuminate. To correct the condition...
Policy Decisions - 10/03/2014
... cycle, additional factors that support assistance, and/or customer has established history of properly caring for and maintaining the vehicle. When it is determined that some level of assistance is appropriate, management will need to determine...
Customer Enthusiasm - 07/01/2014
... active interest." GM has its own definition of customer enthusiasm and it isn't what a lot of people think. Their definition is this: A repair performed within the warranty period when the product issue is not covered by the New Vehicle Limited Warranty,...
April 2014 Recall Update - 04/03/2014
... thrust bearing. Over time, the bearing could fail, resulting in noise and poor transmission operation. The recall program is in effect until March 31, 2016.Upcoming Safety Recall 14062: Brake Booster Pump: GM has issued a stop delivery order for certain...
Courtesy Transportation - 01/10/2014
... in Article 1.4.13(b). Bulletin 04-00-89-015 titled, "Warranty Administration - Required Operating Procedures," also mentions the approval requirement within point number 2. ...
Reject of the Month - 06/25/2018
... wire was repaired to resolve the issue. The claim was submitted with the wiring repair labor operation and 0.5 hours in base with 10 hours claimed in OLH. Management authorization stated that the OLH was for extensive diagnosis and wiring repair....
July 2018 Recall Update - 06/25/2018
... service procedure section and to adjust the labor time in the claim information section for labor operation 9103688. The recall population includes certain 2017 Chevrolet Bolt EV vehicles. Customer Satisfaction Recall 17479 Super Cruise Feature...
June 2018 Recall Update - 05/22/2018
... repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population is approximately 18,700. Dealers are required to replace the driver side seat belt. Safety Recall 15438-07 Front Passenger Air Bag Inflator:...
Authorization to Perform Repairs - 04/23/2018
... signed with an explanation as to why the customer did not. Many of your service customers drop their vehicles off the night before or early in the morning before the dealership is open. If they sign the night drop envelope, that signature is a...
Cadillac First Maintenance Visit - 08/20/2018
... the first year of ownership. The visit will include an oil change, tire rotation, and MPVI. Labor operation 0600503 is used for the oil change service and 0600513 is used for the tire rotation service. The oil life percent remaining must be documented...
Reject Reason - Data Analysis - 08/21/2018
... data for each of the job cards that rejected with reject reason 73. Confirm that the labor operation selected for the repair best supports the failure as described within the 3 C’s; this also holds true for the selected causal part. The transaction...
October 2017 Recall Update - 09/27/2017
... dealers to begin replacing Takata air bags on subject Saab vehicles. Involved in the recall population are certain 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 models. Cadillac dealers are required to replace the driver air bag module assembly. Each removed...
Electronic Exchange Program - 10/24/2017
... the policy repair status will result in the cost of the component billed out on the invoice. Labor operations for exchange components do not support anything other than labor and the $45.00 administrative allowance. These transactions will not be paid...
September 2017 Recall Update - 08/21/2017
Customer Satisfaction Program 16185: No Start or Loss of Propulsion: Approximately 14,500 vehicles are included in the recall program that addresses a condition with the high voltage interlock connector. To correct the condition the dealer is required...
Cause of Failure - 08/22/2017
... be documented on the job card by the technician. The following is an excerpt from the Required Operating Procedures bulletin 04-00-89-015: Details of Cause - The technician must document on the shop copy of the job card all on-board diagnostic trouble...
From Customer Pay to Warranty - 08/22/2017
When generating a job card, service advisors have options when it comes to pay type: warranty, customer pay, or internal. If a vehicle is still within the bumper-to-bumper warranty and the customer is not requesting a maintenance service, repair lines...
The WPC and Partial Shipment - 08/22/2017
... that contain parts they want returned for evaluation. In addition to the part(s), they need a copy of the job card, the actual request created in GWM, and any other supporting paperwork/documentation. The green row indicates the request is 0-7 days old....
Reject of the Month - Missing Documentation - 08/22/2017
... and/or documenting the SPS Warranty Claim Code, as the code is required with any programming labor operation. Programming transactions must include documentation of the SPS code in the labor dependency field of the transaction. Refer to bulletin 06-08-47-001...
Wheel Alignment Policies - 12/21/2017
... an alignment as a result of a defective component, the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the attachment of the before and after...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... entering the full VIN of the vehicle, the Component Warranty Coverage must be selected from the drop down menu. Selections include: Bumper-to-Bumper, Powertrain, Emissions, Corrosion, CPO, and Diesel. The user must also select the appropriate Repair...
Wiring Repairs - 12/21/2017
When using wiring repair labor operations, additional data is required when submitting the transaction. This may include the harness routing view document ID, grid location from the routing view document, and/or connector end view document ID. Service...
Filing and Supporting Documentation - 01/22/2018
... events (warranty, policy, transportation, pre-delivery, recall, customer pay, internal, and body shop repairs, etc) performed by the service agent. With required records kept for a minimum of 24 months from the date of payment, individual state requirements...
First Maintenance Inspection Period - 01/22/2018
... reimbursable when required to correct a covered component failure. A coolant or fluid top off is not covered without a component defect. Brake pads/linings – Brake pads/linings are only covered up to 7,500 miles. Labor operations...
The Early Bird - Night Drop - 12/21/2017
... department. Policy states that the following fields must be included on the EB/ND envelope/form for the customer to complete when dropping their vehicle off: date (MM/DD/YYYY), complete VIN, odometer reading, owner/lessee name and contact information,...
Global Support - 12/21/2017
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
What is Customer Enthusiasm? - 12/21/2017
... responsibility, the transaction must be submitted using the published repair labor operation with the customer enthusiasm-non warranty repair indicator selected. The reason this box would be checked with the submission of a warranty transaction...
Personal Property Damage - 02/20/2018
Personal property damage is a term that describes damage to a customer’s personal property inside their vehicle because of a warrantable defect. Service management has the ability to react quickly to customer concerns for reimbursement requests...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
There are several different options for claim submission: Extended Protection Online allows you to quote, sell, and submit claims for processing through the computer or tablet. Note: you must enroll in this program and have an onsite visit with...
March 2017 Recall Update - 02/17/2017
... The recall bulletin has been updated to include the second segment of the involved vehicle population. This segment includes vehicles that are currently or previously registered in Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Guam,...
New Cadillac CPO Limited Warranty - 02/17/2017
... Pre-Owned warranty; however, the warranty is not bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March 2017, found in GlobalConnect in the Dealership Policies, Procedures and Manuals Quicklinks section, contains a chart within Appendix...
Add-On Concern - Service Manager Verification - 02/17/2017
... While these terms may seem innocuous enough, they are critical details when there is an added operation. The service manager must first inspect the condition and determine whether or not it is necessary. This holds true for repairs that occur when the...
April 2017 Recall Update - 03/21/2017
... addresses a condition in which the cable seal on one or both of the EPS connectors may not be properly seated. Dealers are to seat the EPS connector wire seals on involved 2017 Buick LaCrosse vehicles. Customer Satisfaction Program 14648A: OnStar Inoperative/Vehicle...
Sublet Repairs - 01/23/2017
... certain vehicle repairs to another repair facility. If a dealership doesn’t have a body shop, for example, there is no choice but to sublet paint or corrosion repairs to an outside body shop. GM allows for sublet repairs, but there are guidelines...
Wheel Alignment - 01/23/2017
... an alignment as a result of a defective component, the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the recording of the before and...
GWM User Manual - 12/21/2016
... it may not be referred to quite as often as the Service P&P Manual. Take a moment to open and review all the GWM User Manual has to offer!...
Chemical Spotting and Rail Dust - 07/25/2017
... the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at...
Job Card Check List - 05/22/2017
... only be attached to the job card, it must be completely reviewed to validate warranty coverage, open recalls, and previous “like” repairs. This must be done before the job card is printed. If a customer concern is a comeback, service management...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
... advisors must verify proof of residency and ownership. This can be accomplished by making a copy of the customer’s driver’s license and vehicle registration and attaching it to the job card. It is also important to ensure the customer is...
Certified Elite Amendment - 04/17/2017
... Elite program. The program recognizes dealers that have implemented processes into to their daily operations that provide customers with an elite service experience. Dealers that attain elite status qualify for elite service benefits, including enhanced...
Dealer Aftersales Empowerment Reminders - 03/21/2017
Goodwill requests will not be processed if there are any open recalls on the vehicle. Only members of service management with GM warranty approval signature authority have the ability to offer goodwill to customers. The customer must verbally agree to...
Reject of the Month - 11/29/2016
... a vibration at speeds of 60 mph and higher. The dealership service technician installed the pico scope, test drove the car and found excessive tire vibration. After balancing and test driving the vehicle a second time, the vibration was still present....
WPC Parts Return Program - 10/26/2016
... just the cost of the part that is charged back, it's the entire warranty transaction. With minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center...
Reject of the Month - Reject code 074 - 10/26/2016
... a 2015 Chevrolet Silverado to replace the rear axle housing. At the time of the repair the labor operation indicated ST. The service manager approved the straight time with the technician's time documentation totaling 9.2 hours. The 9.2 hours was submitted...
... an alignment as a result of a defective component, the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the attachment of the before and after...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... entering the full VIN of the vehicle, the Component Warranty Coverage must be selected from the drop down menu. Selections include: Bumper-to-Bumper, Powertrain, Emissions, Corrosion, CPO, and Diesel. The user must also select the appropriate Repair...
Wiring Repairs - 12/21/2017
When using wiring repair labor operations, additional data is required when submitting the transaction. This may include the harness routing view document ID, grid location from the routing view document, and/or connector end view document ID. Service...
Filing and Supporting Documentation - 01/22/2018
... events (warranty, policy, transportation, pre-delivery, recall, customer pay, internal, and body shop repairs, etc) performed by the service agent. With required records kept for a minimum of 24 months from the date of payment, individual state requirements...
First Maintenance Inspection Period - 01/22/2018
... reimbursable when required to correct a covered component failure. A coolant or fluid top off is not covered without a component defect. Brake pads/linings – Brake pads/linings are only covered up to 7,500 miles. Labor operations...
The Early Bird - Night Drop - 12/21/2017
... department. Policy states that the following fields must be included on the EB/ND envelope/form for the customer to complete when dropping their vehicle off: date (MM/DD/YYYY), complete VIN, odometer reading, owner/lessee name and contact information,...
Global Support - 12/21/2017
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
What is Customer Enthusiasm? - 12/21/2017
... responsibility, the transaction must be submitted using the published repair labor operation with the customer enthusiasm-non warranty repair indicator selected. The reason this box would be checked with the submission of a warranty transaction...
Personal Property Damage - 02/20/2018
Personal property damage is a term that describes damage to a customer’s personal property inside their vehicle because of a warrantable defect. Service management has the ability to react quickly to customer concerns for reimbursement requests...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
There are several different options for claim submission: Extended Protection Online allows you to quote, sell, and submit claims for processing through the computer or tablet. Note: you must enroll in this program and have an onsite visit with...
March 2017 Recall Update - 02/17/2017
... The recall bulletin has been updated to include the second segment of the involved vehicle population. This segment includes vehicles that are currently or previously registered in Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Guam,...
New Cadillac CPO Limited Warranty - 02/17/2017
... Pre-Owned warranty; however, the warranty is not bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March 2017, found in GlobalConnect in the Dealership Policies, Procedures and Manuals Quicklinks section, contains a chart within Appendix...
Add-On Concern - Service Manager Verification - 02/17/2017
... While these terms may seem innocuous enough, they are critical details when there is an added operation. The service manager must first inspect the condition and determine whether or not it is necessary. This holds true for repairs that occur when the...
April 2017 Recall Update - 03/21/2017
... addresses a condition in which the cable seal on one or both of the EPS connectors may not be properly seated. Dealers are to seat the EPS connector wire seals on involved 2017 Buick LaCrosse vehicles. Customer Satisfaction Program 14648A: OnStar Inoperative/Vehicle...
Sublet Repairs - 01/23/2017
... certain vehicle repairs to another repair facility. If a dealership doesn’t have a body shop, for example, there is no choice but to sublet paint or corrosion repairs to an outside body shop. GM allows for sublet repairs, but there are guidelines...
Wheel Alignment - 01/23/2017
... an alignment as a result of a defective component, the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the recording of the before and...
GWM User Manual - 12/21/2016
... it may not be referred to quite as often as the Service P&P Manual. Take a moment to open and review all the GWM User Manual has to offer!...
Chemical Spotting and Rail Dust - 07/25/2017
... the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at...
Job Card Check List - 05/22/2017
... only be attached to the job card, it must be completely reviewed to validate warranty coverage, open recalls, and previous “like” repairs. This must be done before the job card is printed. If a customer concern is a comeback, service management...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
... advisors must verify proof of residency and ownership. This can be accomplished by making a copy of the customer’s driver’s license and vehicle registration and attaching it to the job card. It is also important to ensure the customer is...
Certified Elite Amendment - 04/17/2017
... Elite program. The program recognizes dealers that have implemented processes into to their daily operations that provide customers with an elite service experience. Dealers that attain elite status qualify for elite service benefits, including enhanced...
Dealer Aftersales Empowerment Reminders - 03/21/2017
Goodwill requests will not be processed if there are any open recalls on the vehicle. Only members of service management with GM warranty approval signature authority have the ability to offer goodwill to customers. The customer must verbally agree to...
Reject of the Month - 11/29/2016
... a vibration at speeds of 60 mph and higher. The dealership service technician installed the pico scope, test drove the car and found excessive tire vibration. After balancing and test driving the vehicle a second time, the vibration was still present....
WPC Parts Return Program - 10/26/2016
... just the cost of the part that is charged back, it's the entire warranty transaction. With minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center...
Reject of the Month - Reject code 074 - 10/26/2016
... a 2015 Chevrolet Silverado to replace the rear axle housing. At the time of the repair the labor operation indicated ST. The service manager approved the straight time with the technician's time documentation totaling 9.2 hours. The 9.2 hours was submitted...
Add On Repairs - 10/26/2016
... pyramid repair, but this situation is not considered an add on repair. Order an Added Operation Warranty Stamp today!...
Bulletin Update - 08/23/2016
... to display Applicable Warranties in miles (MI). The ZSET transaction is submitted with labor operation 0620018, current mileage reading, $0 in the parts field, and no entry in the complaint code and cause code fields. The transaction must...
Engineering Information Bulletins - 07/28/2016
... same as the description stated, they should identify the PIE number on the job card and attach a copy of the IVH. The technician should review the instructions within the bulletin and contact the engineer listed. A unique labor operation is included...
Service Update Bulletin - 07/28/2016
... a ZFAT transaction (unless otherwise noted within the SUB) is submitted for payment using the appropriate labor operation within the bulletin. ...
What is the Average Age of Your Transactions? - 07/28/2016
Your customers are to be given a copy of the completed job card that shows all repair information for both customer pay and warranty repairs. If the paperwork is not complete at the time the customer is present to pick up their vehicle, a copy may be...
CAC Provided Diagnostic Voucher - 06/27/2016
... has changed to submitting the dollar amount of the diagnosis in miscellaneous net item using labor operation 0600108. The transaction type is ZREG and the Service Request (SR#) must be included in the Reference Number field of the transaction. The claim...
Product Field Action Bulletins - 06/27/2016
... the center section of the bulletin contains involved vehicle details (make, model, model year, and optional content, as required). The condition and correction statements are located in a table just below the vehicle detail/identifier table.Parts...
Reject of the Month - 06/27/2016
... The door was then prepped to primer and paint. The warranty administrator selected labor operation 1442254: Front Side Door Outer Panel Partial Refinish Color/Clear Coat. Base labor time claimed was 2.4 hours, with an additional time of 0.3 hours...
Roadside Assistance - 05/24/2016
... coverage. While Roadside Assistance is explained in the customer's owner's manual, too few people actually read their owner's manual and aren't aware they even have this value added service. Roadside Assistance should be explained at the time the new...
Servicing Vehicles from Canada - 04/28/2016
... They must also verify eligibility by verifying the customer's residency with either requesting a copy of their driver's license or vehicle registration. Previous odometer readings and vehicle delivery information on IVH must be looked at to ensure the...
Warranty Analysis Reports - 10/23/2019
... provide warranty data; Summary By Reject Reason, VIN Repair Count, Average Payment Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Average Payment...
September 2019 Recall Update - 08/27/2019
... bulletin has been updated. Certain 2017-19 Chevrolet Trax vehicles are included in the recall population. Customer Satisfaction Recall N182206730: Hard Pedal at Low Speed Stops: The bulletin that involves approximately 59,000 vehicles is in effect until...
Reject of the Month - September 2019 - 08/27/2019
... or not possible to get the customer’s signature (e.g. the vehicle was towed in or dropped off after hours). In those situations, service management must state the reason and sign on the authorization line on the job card, prior to any repairs being...
LTG FAQs - 08/27/2019
... repair time studies are performed at GAESO SDC facility. PDI time studies are performed in cooperation with CVO garage. All warranty labor times are determined by following the steps of the associated service procedure. In the US, labor time studies...
February 2019 Recall Update - 01/21/2019
... fuel tank to evaporative canister tubes as necessary. The approximately 17,000 involved vehicle population is covered for a period of 15 years or 150,000 miles by the special coverage. Safety Recall 18359: Cab Tilt Handle Orientation: Certain 2018-2019...
May 2019 Recall Update - 04/22/2019
... or 80,000 miles. Dealers are instructed to resolve the issue by ordering and installing the appropriate service repair kit. Kits contain 2 SBZA modules, a wiring harness, and a plastic cover kit which contains RH and LH plastic covers, tie straps, push...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... for Transitional Zero Emissions Vehicles and has the same coverage. In other words, if a labor operation shows Coverage Code E, E1, or E2, coverage is 15/150,000 miles. PZEVs began in California. Throughout the years, other states have adopted...
Core Parts - 05/29/2019
... in the Freight and Postage/Net Item field. “Core” must be selected from the drop down box. The core exchange value documentation must be printed and attached to the job card on which the transaction is being claimed. The core part number...
WPC Parts Return Program - 12/19/2018
... of the part that is charged back, it’s the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center is...
January 2019 Recall Update - 12/19/2018
... suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two different categories, vehicles that consistently experience high-absolute humidity (HAH) and those that do not. Exposure...
GM Authorization - 02/25/2021
... limit of $2,500. Transactions that exceed $2,500.00 must be submitted with GM authorization. A copy of the Policy Evaluation Tool must be attached to the transaction. Authorization code A approval must be applied to the job card prior to the first transaction...
100% Policy and Part Warranties - 02/25/2021
... under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited...
February 2021 Recall Update - 01/27/2021
... software. Evidence of the condition must be provided by the customer, DTC, photo, or video. A copy of the evidence must be filed with the warranty claim. The condition affects approximately 22,000 vehicles with coverage for 7 years or 72,000 miles. Safety...
Goodwill Tools (Part I) - 01/27/2021
... Center (CAC) for resolving customer issues and maintaining customer satisfaction. The following options are available via the Dealer Aftersales Empowerment Application in GlobalConnect. An Aftersales Empowerment Request form must be completed and sent...
Add On Repair Approval Process Requirements - 12/29/2020
... of how a line should be added: After job card was printed, it was discovered there is an open recall. Customer called later in the day to state they forgot to mention at writeup that the passenger heated seat isn’t heating. During the multipoint...
... pyramid repair, but this situation is not considered an add on repair. Order an Added Operation Warranty Stamp today!...
Bulletin Update - 08/23/2016
... to display Applicable Warranties in miles (MI). The ZSET transaction is submitted with labor operation 0620018, current mileage reading, $0 in the parts field, and no entry in the complaint code and cause code fields. The transaction must...
Engineering Information Bulletins - 07/28/2016
... same as the description stated, they should identify the PIE number on the job card and attach a copy of the IVH. The technician should review the instructions within the bulletin and contact the engineer listed. A unique labor operation is included...
Service Update Bulletin - 07/28/2016
... a ZFAT transaction (unless otherwise noted within the SUB) is submitted for payment using the appropriate labor operation within the bulletin. ...
What is the Average Age of Your Transactions? - 07/28/2016
Your customers are to be given a copy of the completed job card that shows all repair information for both customer pay and warranty repairs. If the paperwork is not complete at the time the customer is present to pick up their vehicle, a copy may be...
CAC Provided Diagnostic Voucher - 06/27/2016
... has changed to submitting the dollar amount of the diagnosis in miscellaneous net item using labor operation 0600108. The transaction type is ZREG and the Service Request (SR#) must be included in the Reference Number field of the transaction. The claim...
Product Field Action Bulletins - 06/27/2016
... the center section of the bulletin contains involved vehicle details (make, model, model year, and optional content, as required). The condition and correction statements are located in a table just below the vehicle detail/identifier table.Parts...
Reject of the Month - 06/27/2016
... The door was then prepped to primer and paint. The warranty administrator selected labor operation 1442254: Front Side Door Outer Panel Partial Refinish Color/Clear Coat. Base labor time claimed was 2.4 hours, with an additional time of 0.3 hours...
Roadside Assistance - 05/24/2016
... coverage. While Roadside Assistance is explained in the customer's owner's manual, too few people actually read their owner's manual and aren't aware they even have this value added service. Roadside Assistance should be explained at the time the new...
Servicing Vehicles from Canada - 04/28/2016
... They must also verify eligibility by verifying the customer's residency with either requesting a copy of their driver's license or vehicle registration. Previous odometer readings and vehicle delivery information on IVH must be looked at to ensure the...
Warranty Analysis Reports - 10/23/2019
... provide warranty data; Summary By Reject Reason, VIN Repair Count, Average Payment Period, Labor Operation Count and Technician Labor Hours Reports. Interested in viewing your average warranty transaction payment period? Select the Average Payment...
September 2019 Recall Update - 08/27/2019
... bulletin has been updated. Certain 2017-19 Chevrolet Trax vehicles are included in the recall population. Customer Satisfaction Recall N182206730: Hard Pedal at Low Speed Stops: The bulletin that involves approximately 59,000 vehicles is in effect until...
Reject of the Month - September 2019 - 08/27/2019
... or not possible to get the customer’s signature (e.g. the vehicle was towed in or dropped off after hours). In those situations, service management must state the reason and sign on the authorization line on the job card, prior to any repairs being...
LTG FAQs - 08/27/2019
... repair time studies are performed at GAESO SDC facility. PDI time studies are performed in cooperation with CVO garage. All warranty labor times are determined by following the steps of the associated service procedure. In the US, labor time studies...
February 2019 Recall Update - 01/21/2019
... fuel tank to evaporative canister tubes as necessary. The approximately 17,000 involved vehicle population is covered for a period of 15 years or 150,000 miles by the special coverage. Safety Recall 18359: Cab Tilt Handle Orientation: Certain 2018-2019...
May 2019 Recall Update - 04/22/2019
... or 80,000 miles. Dealers are instructed to resolve the issue by ordering and installing the appropriate service repair kit. Kits contain 2 SBZA modules, a wiring harness, and a plastic cover kit which contains RH and LH plastic covers, tie straps, push...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... for Transitional Zero Emissions Vehicles and has the same coverage. In other words, if a labor operation shows Coverage Code E, E1, or E2, coverage is 15/150,000 miles. PZEVs began in California. Throughout the years, other states have adopted...
Core Parts - 05/29/2019
... in the Freight and Postage/Net Item field. “Core” must be selected from the drop down box. The core exchange value documentation must be printed and attached to the job card on which the transaction is being claimed. The core part number...
WPC Parts Return Program - 12/19/2018
... of the part that is charged back, it’s the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center is...
January 2019 Recall Update - 12/19/2018
... suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two different categories, vehicles that consistently experience high-absolute humidity (HAH) and those that do not. Exposure...
GM Authorization - 02/25/2021
... limit of $2,500. Transactions that exceed $2,500.00 must be submitted with GM authorization. A copy of the Policy Evaluation Tool must be attached to the transaction. Authorization code A approval must be applied to the job card prior to the first transaction...
100% Policy and Part Warranties - 02/25/2021
... under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited...
February 2021 Recall Update - 01/27/2021
... software. Evidence of the condition must be provided by the customer, DTC, photo, or video. A copy of the evidence must be filed with the warranty claim. The condition affects approximately 22,000 vehicles with coverage for 7 years or 72,000 miles. Safety...
Goodwill Tools (Part I) - 01/27/2021
... Center (CAC) for resolving customer issues and maintaining customer satisfaction. The following options are available via the Dealer Aftersales Empowerment Application in GlobalConnect. An Aftersales Empowerment Request form must be completed and sent...
Add On Repair Approval Process Requirements - 12/29/2020
... of how a line should be added: After job card was printed, it was discovered there is an open recall. Customer called later in the day to state they forgot to mention at writeup that the passenger heated seat isn’t heating. During the multipoint...
Components and Services with Limited Coverage - 12/29/2020
... considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual, it is usually up to the service advisors to inform their customers as to what is covered and what is not during...
Battery Notes - 11/25/2020
... Warranty during the period of Service Agent inventory storage. Battery replacement requires a copy of the DCBS or GR8 Test Report showing the Replace Battery or Bad Battery test result and Warranty Code must be attached to the transaction. Supporting...
Battery Transaction Requirements - 11/25/2020
... test, significance of obtaining the complete test code from the battery tester, as well as the proper setup procedure. When using the GR8 tester, the correct battery type and CCA rating for the battery must be selected. Selecting the incorrect...
New Technician Add Times for Transmission Repairs - 05/26/2021
... labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using components that are part of the overall transmission repair. The focus on part replacement...
Policies for Engine and Transmission Replacements - 03/22/2021
... submitting an engine or transmission assembly replacement transaction, scan the shop copy of the job card and attach it to the transaction. Include technician time stamps in support of diagnosis time or OLH labor time requests. Include any related CAC...
Service Policies and Procedures Updates - 03/27/2020
The Service Policies and Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have...
Comeback Prevention - 04/29/2020
... article is to simply highlight a few of the recommendations contained within it. We recommend you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership...
Comeback Prevention - 04/29/2020
... article is to simply highlight a few of the recommendations contained within it. We recommend you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership...
May 2020 Recall Update - 04/29/2020
... Frequency: The recall bulletin has been updated to include all remaining vehicles in the recall population. The recall was originally launched in Canada only, but now includes 2016-19 model year vehicles in the US, Canada, and other regions. Certain...
July 2020 Recall Update - 06/23/2020
Special Coverage N182180270-01 Tail Lamps Inoperative: The special coverage bulletin has been updated to include the 2017 model year. Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04...
Early Bird Envelopes, Drop Off & Pre-Write Up Forms - 08/25/2020
Service customers who choose to drop their vehicles off without going into the service department can use an early bird envelope or other type of drop off form for providing authorization to repair their vehicles. Your customer provides their authorization...
Electrical Diagnostic Time - 07/30/2020
... time from 0.3 to a maximum of 1.0 labor hours, keeping in mind there are still some labor operations that only allow for up to 0.3 labor hours. The change resulted from GM listening to dealers and understanding that today’s vehicles are much more...
The Parts Policies & Procedures Manual - 10/27/2020
... installed by the dealer under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty (ELW) or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited...
October 2020 Recall Update - 09/22/2020
... HD, GMC Savana, and Sierra HD vehicles equipped with a diesel engine are included in the bulletin population. The condition is covered for a period of 10 years or 120,000 miles. To address the condition dealers are to replace the DEF tank reservoir,...
September 2020 Recall Update - 08/25/2020
... Escalade ESV, Chevrolet Suburban, Tahoe, and GMC Yukon, Yukon XL are included in the bulletin population. Repairs are covered for 5 years/60,000 miles for Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL and 6 years/72,000 miles for Cadillac Escalade...
Dealer Empowerment - 02/26/2024
... that exceed dealer empowerment must be submitted with GM Authorization for review. Attach a copy of the hard/shop copy of the job card to the transaction that shows valid service management authorization and time punch documentation. Ensure that job...
Reject of the Month - February 2024 - 01/29/2024
... approximately 20 days prior at 64,382 miles, under warranty). The job card was closed with labor operation 4050960 as transaction type ZPTI as the previous repair was within the part warranty period of 24 months. The job card rejected with error...
GlobalConnect Recovery - 01/29/2024
... Microsoft Edge browser: Click CTRL + H on the keyboard Click the three dots (ellipsis) in the top right Click “Open History Page” Click “Clear Browsing Data” Click “Clear Now” (Do not click/unclick checkboxes....
December 2023 Recall Update - 11/29/2023
... The recall is in effect until November 30, 2025. Safety Recall N232404441-02 HV Battery Loss of Propulsion: The recall bulletin has been revised to expand the population to include additional 2023 model year Cadillac LYRIQ and GMC Hummer EV vehicles....
Merry Christmas from jlwarranty - 11/29/2023
Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Dealer Empowerment,...
Reject of the Month - January 2024 - 12/26/2023
... time. The original job card was closed as customer pay and a new part warranty job card opened. The technician noted on the original, customer pay invoice, that the vehicle was stuck at 4 mph and could not be driven. The dealership did not...
Service Management Approval Requirements - 12/26/2023
... would typically be the service manager, service director, assistant service manager, or the fixed operations manager. When portions of responsibilities are delegated to other members of service management, those who become empowered are to be salaried...
November 2023 Recall Update - 10/25/2023
... Recall N232409550 Incorrect Refrigerant Label: A total of 58 vehicles are included in the recall population. Certain 2023 Cadillac LYRIQ vehicles may have an incorrect refrigerant label. Dealers are instructed to replace the label. The recall is in effect...
Policy Repair Exceptions - 08/29/2023
... empowered to deviate from the tool result amount up to $500. GM pre-approval is NOT required. A copy of the signed customer pay job card and Policy Evaluation Tool result must still be attached to the transaction. These situations should be rare and...
Emissions Warranty Coverage - 09/25/2023
... state, emissions component coverage reverts to Federal Emissions Warranty terms. Labor operations that are emissions related will be identified in the Labor Time Guide with Coverage Code: Emission E, E1, or E2. Coverage Code E (Standard...
... considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual, it is usually up to the service advisors to inform their customers as to what is covered and what is not during...
Battery Notes - 11/25/2020
... Warranty during the period of Service Agent inventory storage. Battery replacement requires a copy of the DCBS or GR8 Test Report showing the Replace Battery or Bad Battery test result and Warranty Code must be attached to the transaction. Supporting...
Battery Transaction Requirements - 11/25/2020
... test, significance of obtaining the complete test code from the battery tester, as well as the proper setup procedure. When using the GR8 tester, the correct battery type and CCA rating for the battery must be selected. Selecting the incorrect...
New Technician Add Times for Transmission Repairs - 05/26/2021
... labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using components that are part of the overall transmission repair. The focus on part replacement...
Policies for Engine and Transmission Replacements - 03/22/2021
... submitting an engine or transmission assembly replacement transaction, scan the shop copy of the job card and attach it to the transaction. Include technician time stamps in support of diagnosis time or OLH labor time requests. Include any related CAC...
Service Policies and Procedures Updates - 03/27/2020
The Service Policies and Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have...
Comeback Prevention - 04/29/2020
... article is to simply highlight a few of the recommendations contained within it. We recommend you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership...
Comeback Prevention - 04/29/2020
... article is to simply highlight a few of the recommendations contained within it. We recommend you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership...
May 2020 Recall Update - 04/29/2020
... Frequency: The recall bulletin has been updated to include all remaining vehicles in the recall population. The recall was originally launched in Canada only, but now includes 2016-19 model year vehicles in the US, Canada, and other regions. Certain...
July 2020 Recall Update - 06/23/2020
Special Coverage N182180270-01 Tail Lamps Inoperative: The special coverage bulletin has been updated to include the 2017 model year. Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04...
Early Bird Envelopes, Drop Off & Pre-Write Up Forms - 08/25/2020
Service customers who choose to drop their vehicles off without going into the service department can use an early bird envelope or other type of drop off form for providing authorization to repair their vehicles. Your customer provides their authorization...
Electrical Diagnostic Time - 07/30/2020
... time from 0.3 to a maximum of 1.0 labor hours, keeping in mind there are still some labor operations that only allow for up to 0.3 labor hours. The change resulted from GM listening to dealers and understanding that today’s vehicles are much more...
The Parts Policies & Procedures Manual - 10/27/2020
... installed by the dealer under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty (ELW) or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited...
October 2020 Recall Update - 09/22/2020
... HD, GMC Savana, and Sierra HD vehicles equipped with a diesel engine are included in the bulletin population. The condition is covered for a period of 10 years or 120,000 miles. To address the condition dealers are to replace the DEF tank reservoir,...
September 2020 Recall Update - 08/25/2020
... Escalade ESV, Chevrolet Suburban, Tahoe, and GMC Yukon, Yukon XL are included in the bulletin population. Repairs are covered for 5 years/60,000 miles for Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL and 6 years/72,000 miles for Cadillac Escalade...
Dealer Empowerment - 02/26/2024
... that exceed dealer empowerment must be submitted with GM Authorization for review. Attach a copy of the hard/shop copy of the job card to the transaction that shows valid service management authorization and time punch documentation. Ensure that job...
Reject of the Month - February 2024 - 01/29/2024
... approximately 20 days prior at 64,382 miles, under warranty). The job card was closed with labor operation 4050960 as transaction type ZPTI as the previous repair was within the part warranty period of 24 months. The job card rejected with error...
GlobalConnect Recovery - 01/29/2024
... Microsoft Edge browser: Click CTRL + H on the keyboard Click the three dots (ellipsis) in the top right Click “Open History Page” Click “Clear Browsing Data” Click “Clear Now” (Do not click/unclick checkboxes....
December 2023 Recall Update - 11/29/2023
... The recall is in effect until November 30, 2025. Safety Recall N232404441-02 HV Battery Loss of Propulsion: The recall bulletin has been revised to expand the population to include additional 2023 model year Cadillac LYRIQ and GMC Hummer EV vehicles....
Merry Christmas from jlwarranty - 11/29/2023
Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Dealer Empowerment,...
Reject of the Month - January 2024 - 12/26/2023
... time. The original job card was closed as customer pay and a new part warranty job card opened. The technician noted on the original, customer pay invoice, that the vehicle was stuck at 4 mph and could not be driven. The dealership did not...
Service Management Approval Requirements - 12/26/2023
... would typically be the service manager, service director, assistant service manager, or the fixed operations manager. When portions of responsibilities are delegated to other members of service management, those who become empowered are to be salaried...
November 2023 Recall Update - 10/25/2023
... Recall N232409550 Incorrect Refrigerant Label: A total of 58 vehicles are included in the recall population. Certain 2023 Cadillac LYRIQ vehicles may have an incorrect refrigerant label. Dealers are instructed to replace the label. The recall is in effect...
Policy Repair Exceptions - 08/29/2023
... empowered to deviate from the tool result amount up to $500. GM pre-approval is NOT required. A copy of the signed customer pay job card and Policy Evaluation Tool result must still be attached to the transaction. These situations should be rare and...
Emissions Warranty Coverage - 09/25/2023
... state, emissions component coverage reverts to Federal Emissions Warranty terms. Labor operations that are emissions related will be identified in the Labor Time Guide with Coverage Code: Emission E, E1, or E2. Coverage Code E (Standard...
Cross-Line Warranty - 03/23/2023
... repair. The overall intent is to turn a potentially negative ownership experience into an opportunity for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation...
The Letter of Notification (LON) - 01/04/2023
... scenarios qualify as a STI delivery: the carrier delivers the vehicle before the dealership opens for normal business, after normal business hours, or on a weekend or national holiday. When the vehicle is delivered before normal business hours,...
Empowerment Limits - 01/04/2023
... and paid without the need for GM review or approval. Dealers are entrusted with the “open checkbook” approach with the agreement that claims will follow warranty terms and comply with Service Policies and Procedures....
Warranty Blocks and Branded Titles - 05/23/2023
... to the entire vehicle or select components/systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. The same services allowed in vehicles with a branded title are allowed on vehicles with a good...
Bulletin Updates - 05/23/2023
... to including the 2024 model year, the bulletins also contain other notable revisions. The Required Operating Procedures-8 Points Bulletin, 04-00-89-015Z was updated to include a good add on repair approval examples section, as well as revisions to applicable...
Policy Evaluation Tool Pilot Program - 05/23/2023
... requirements outlined in Dealer Empowerment Bulletin 11-00-89-005. Dealers continue to have the option of charging customers warranty rates for Policy repairs as has been the practice until now. However, you may now charge the customer at your customary...
Parts Scrapping - 04/25/2023
... information in the report that will generate an Excel spreadsheet. Once the spreadsheet is opened, many columns will need to be removed to create a one-page report. The first couple of times creating the report can be cumbersome, but it gets easier after...
Add on Repairs - 04/25/2023
... separately on the job card. Customer concerns that are not documented on the early bird or night drop forms that are added to the job card are considered add on repairs and must be handled as such with service management approval prior to work being...
Reject of the Month - May 2023 - 04/25/2023
... without a scan and without a valid exception will not be paid. Effective with job cards opened on or after April 10, GWM will auto-reject claims without a dongle scan. GM is aware that there are situations where a scan could not be performed....
July 2023 Recall Update - 06/26/2023
... may prematurely corrode at the pivot. Approximately 120,000 vehicles are included in the recall population. Safety Recall N222368030 Inadequate Fuel Pump Flow: Certain 2017-19 Chevrolet 2500/3500 and GMC Sierra 2500/3500 trucks equipped with diesel engine...
Personal Property Damage - 07/25/2023
GM will reimburse a customer for damage to their personal property arising out of a claimed product related concern when a vehicle is covered under an applicable warranty. This would be for goods located in the vehicle. Examples from bulletin 09-00-89-008...
Dongle Device Scans - 06/26/2023
... Vehicles must be scanned wtih SAVI or approved Dongle device at the time the repair order is opened....
Emission Control Systems Warranties - 09/26/2022
... emissions warranty provides for longer warranty coverage on emission related repairs. Labor operations that are emissions related will be identified with Coverage Code: Emission E, E1, or E2. Coverage Code E - for warranty repairs performed in...
Reject of the Month - October 2022 - 09/26/2022
... and replaced the oil pan gasket as a part warranty repair. The claim was submitted with a copy of the previous customer pay job card and was accepted for payment. In August 2022 the dealership was notified of an in-house review, which included...
October 2022 Recall Update - 09/26/2022
... Front Wiper Transmission Arm Linkage Failure: The bulletin has been revised to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage...
Enhancements - 10/28/2022
... that is published as a link (e.g. Special Coverage 17157 ) can be clicked on to link to a pop up screen providing full coverage details. These helpful updates will allow users to get complete details on the coverage without having to access SI. Dealers...
Preventing Battery Debits - 07/27/2022
... vehicle, technicians should always follow the current Service Information (SI) procedures for proper battery testing: Open SI and on the first page enter the full VIN of the vehicle Select Service Manual/Bulletins Select General Information (twice) Select...
June 2022 Recall Update - 05/25/2022
... a revised parts information section and to note that additional vehicles have been moved to “Open” status. The recall affects certain 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Customer Satisfaction Recall N212351810 Both...
May 2022 Recall Update - 04/26/2022
... Regal, and 2013 Chevrolet Malibu vehicles. Safety Recall N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the customer notification letter. The program affects certain...
Adding an Attachment to a Pending Transaction - 04/26/2022
... validates that the GMIN was active for the submitting dealership BAC at the time of the job card open date. If an issue is detected, GWM will return one of the following rejects: Error Code 05: Invalid GMIN number supplied for the technician Error Code...
Parts and Accessories Warranty - 03/28/2022
... under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited...
Clock Time - 03/28/2022
... line separately. This becomes especially important if the repair line has a Straight Time labor operation, diagnostic time, OLH, or an add on repair involved which require separate time documentation. Technician clock time is one of the nine most common...
The Photo Return Process - 02/23/2022
... days. The requestor will review the photos submitted by dealer within 5 days, and has three options: Decides that there is enough part issue information from photos to close out the request. Decides that the physical part must be returned...
Reject of the Month - April 2022 - 03/28/2022
... May Not Be Attached and N192264451 Premature Brake Wear Notification. The service advisor opened a job card for the performance of the recalls with an estimate entered for the mileage. The technician completed the required repairs and the job card...
February 2022 Recall Update - 01/27/2022
... Passenger Airbag Takata Inflator-Priority Group 10: The recall has been updated to include a copy of the customer letter. The recall affects certain 2010-13 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, GMC Sierra 1500, 2010-14 Cadillac...
... repair. The overall intent is to turn a potentially negative ownership experience into an opportunity for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation...
The Letter of Notification (LON) - 01/04/2023
... scenarios qualify as a STI delivery: the carrier delivers the vehicle before the dealership opens for normal business, after normal business hours, or on a weekend or national holiday. When the vehicle is delivered before normal business hours,...
Empowerment Limits - 01/04/2023
... and paid without the need for GM review or approval. Dealers are entrusted with the “open checkbook” approach with the agreement that claims will follow warranty terms and comply with Service Policies and Procedures....
Warranty Blocks and Branded Titles - 05/23/2023
... to the entire vehicle or select components/systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. The same services allowed in vehicles with a branded title are allowed on vehicles with a good...
Bulletin Updates - 05/23/2023
... to including the 2024 model year, the bulletins also contain other notable revisions. The Required Operating Procedures-8 Points Bulletin, 04-00-89-015Z was updated to include a good add on repair approval examples section, as well as revisions to applicable...
Policy Evaluation Tool Pilot Program - 05/23/2023
... requirements outlined in Dealer Empowerment Bulletin 11-00-89-005. Dealers continue to have the option of charging customers warranty rates for Policy repairs as has been the practice until now. However, you may now charge the customer at your customary...
Parts Scrapping - 04/25/2023
... information in the report that will generate an Excel spreadsheet. Once the spreadsheet is opened, many columns will need to be removed to create a one-page report. The first couple of times creating the report can be cumbersome, but it gets easier after...
Add on Repairs - 04/25/2023
... separately on the job card. Customer concerns that are not documented on the early bird or night drop forms that are added to the job card are considered add on repairs and must be handled as such with service management approval prior to work being...
Reject of the Month - May 2023 - 04/25/2023
... without a scan and without a valid exception will not be paid. Effective with job cards opened on or after April 10, GWM will auto-reject claims without a dongle scan. GM is aware that there are situations where a scan could not be performed....
July 2023 Recall Update - 06/26/2023
... may prematurely corrode at the pivot. Approximately 120,000 vehicles are included in the recall population. Safety Recall N222368030 Inadequate Fuel Pump Flow: Certain 2017-19 Chevrolet 2500/3500 and GMC Sierra 2500/3500 trucks equipped with diesel engine...
Personal Property Damage - 07/25/2023
GM will reimburse a customer for damage to their personal property arising out of a claimed product related concern when a vehicle is covered under an applicable warranty. This would be for goods located in the vehicle. Examples from bulletin 09-00-89-008...
Dongle Device Scans - 06/26/2023
... Vehicles must be scanned wtih SAVI or approved Dongle device at the time the repair order is opened....
Emission Control Systems Warranties - 09/26/2022
... emissions warranty provides for longer warranty coverage on emission related repairs. Labor operations that are emissions related will be identified with Coverage Code: Emission E, E1, or E2. Coverage Code E - for warranty repairs performed in...
Reject of the Month - October 2022 - 09/26/2022
... and replaced the oil pan gasket as a part warranty repair. The claim was submitted with a copy of the previous customer pay job card and was accepted for payment. In August 2022 the dealership was notified of an in-house review, which included...
October 2022 Recall Update - 09/26/2022
... Front Wiper Transmission Arm Linkage Failure: The bulletin has been revised to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage...
Enhancements - 10/28/2022
... that is published as a link (e.g. Special Coverage 17157 ) can be clicked on to link to a pop up screen providing full coverage details. These helpful updates will allow users to get complete details on the coverage without having to access SI. Dealers...
Preventing Battery Debits - 07/27/2022
... vehicle, technicians should always follow the current Service Information (SI) procedures for proper battery testing: Open SI and on the first page enter the full VIN of the vehicle Select Service Manual/Bulletins Select General Information (twice) Select...
June 2022 Recall Update - 05/25/2022
... a revised parts information section and to note that additional vehicles have been moved to “Open” status. The recall affects certain 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Customer Satisfaction Recall N212351810 Both...
May 2022 Recall Update - 04/26/2022
... Regal, and 2013 Chevrolet Malibu vehicles. Safety Recall N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the customer notification letter. The program affects certain...
Adding an Attachment to a Pending Transaction - 04/26/2022
... validates that the GMIN was active for the submitting dealership BAC at the time of the job card open date. If an issue is detected, GWM will return one of the following rejects: Error Code 05: Invalid GMIN number supplied for the technician Error Code...
Parts and Accessories Warranty - 03/28/2022
... under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/unlimited...
Clock Time - 03/28/2022
... line separately. This becomes especially important if the repair line has a Straight Time labor operation, diagnostic time, OLH, or an add on repair involved which require separate time documentation. Technician clock time is one of the nine most common...
The Photo Return Process - 02/23/2022
... days. The requestor will review the photos submitted by dealer within 5 days, and has three options: Decides that there is enough part issue information from photos to close out the request. Decides that the physical part must be returned...
Reject of the Month - April 2022 - 03/28/2022
... May Not Be Attached and N192264451 Premature Brake Wear Notification. The service advisor opened a job card for the performance of the recalls with an estimate entered for the mileage. The technician completed the required repairs and the job card...
February 2022 Recall Update - 01/27/2022
... Passenger Airbag Takata Inflator-Priority Group 10: The recall has been updated to include a copy of the customer letter. The recall affects certain 2010-13 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, GMC Sierra 1500, 2010-14 Cadillac...
Warranty Administration Acronyms - 01/04/2022
... --- Idle Air Control IPC --- Instrument Panel Cluster IVH --- Investigate Vehicle History LOP --- Labor Operation LOF --- Lube, Oil, Filter LTG --- Labor Time Guide MAF --- Mass Air Flow MAP --- Manifold Absolute Pressure MDL --- Module MIL...
Getting to Know the PET - 01/03/2022
... particular case. Consider that use of a Goodwill Tool or Owner Loyalty Certificate may be more appropriate, and in some cases preferred by the customer. Enter all required information into the Tool. The total repair cost must be entered at warranty rates...
Empowerment: - 12/01/2021
... is important to note that not all of the tools are available in all states, or for use in a stop sale or recall situation. In addition to the bulletin update, the Dealer Empowerment Guide has also been revised to reflect the latest Goodwill Tool...
Merry Christmas from jlwarranty - 12/01/2021
Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Pre-Repair Authorization,...
A Warranty Administrators Day - 10/01/2021
... the job training from a well-skilled warranty administrator was either an after-thought or not an option. A new warranty administrator generally does not receive the critical on-the-job training necessary to efficiently perform the day-to-day tasks...
Policy Evaluation Tool - 08/30/2021
... the warranty transaction in this case? The print version of the PET must be attached to the hard copy of the job card. The print version of the PET must be attached to the submitted transaction. A copy of the approved Claim Pre-Approval form must be...
Towing Limitations - 10/01/2021
When it comes to getting a customer’s vehicle towed to your dealership, there are two options. The first is to have the customer contact Roadside Assistance and the second is to contact a local tow company. If using Roadside Assistance, there will...
October 2021 Recall Update - 10/01/2021
... specification. Certain 2015 Chevrolet Colorado and GMC Canyon trucks are included in the recall population. Customer Satisfaction Recall N212328520: Incorrect Floor Mats for High Country Package: Approximately 2,800 vehicles are included in the recall...
October 2016 Recall Update - 09/27/2016
... been revised to enhance the Service Procedure section with additional information to ensure the proper sealing of the replacement valve cover gasket. The updated bulletin also includes the customer letter. The recall affects certain 1997-2003 Buick Regal...
Recalls and Supporting Documentation - 12/21/2016
In early December, 2016, GM released Customer Satisfaction Program 16055: Reduced Propulsion Power. The recall addresses a concern with the Propulsion Power Reduced message in the driver information center. In addition to the message, the driver may notice...
Warranty Battery Replacements - 11/29/2016
... Code in the Battery Tester Code field of the warranty transaction for battery replacements-labor operations 4041510 or 4041520. Do not enter any spaces or hyphens when entering the Warranty Code in the Battery Tester Code field If a Warranty Code...
Mail Out Review Trends - 04/17/2017
... technician is required to have separate on/off time punches for the OLH time claimed on each labor operation with OLH. The technician must identify separate on/off punch times that apply. Detailed technician documentation is required, including the steps...
Attaching A Document - 05/22/2017
... assembly replacement that must be GM Authorized for WSC review must include an attached copy of the Cost Comparison worksheet. ZTPT transaction for a transaction total that exceeds $500 must have the appropriate pictures (photo of the VIN, ¾ shot,...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... to Courtesy Transportation Program eligibility. These changes restricted courtesy transportation options to the following situations only: The customer’s vehicle is within the New Vehicle Limited Warranty and the repair is covered under this warranty....
Getting to Know the New PET - 05/22/2017
... outside of the range, the dealer must request DMA Pre-Approval for the deviation. An approved copy of the pre-approval form must be attached to the transaction. Only use PET if you feel offering out of warranty assistance is the best decision for the...
January 2017 Recall Update - 12/21/2016
... GMC Acadia; 2009-2010 Saturn Outlook. Customer Satisfaction Program 16055: Reduced Propulsion Power: Certain 2016-2017 Chevrolet Volt vehicles may have an illuminated Propulsion Power is Reduced message in the driver information center. Dealers...
Policy Repair Guidelines - 01/23/2017
... be considered. In lieu of customer participation, service agent participation is an additional option. In bulletin 11-00-89-005 customer participation is addressed as follows: If you decide that some level of assistance is appropriate, you will need...
Process Changes to the WPC Program - 01/23/2017
... documents. Form B, found in Service Forms, is completed and sent to your DMA if a catastrophic event has occurred that prevents a service agent from returning parts. If a core part is returned to the Core Center before the transaction has been...
March 2018 Recall Update - 02/20/2018
... Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel system are involved. Technicians are required to record the Warranty Claim Code on the job card. The information must also be entered...
Reject of the Month - Rust Through Perforation Repairs - 01/22/2018
... had a very small hole through the panel above the wheel well. To correct the condition the body shop removed the damaged section of the panel, installed a metal patch, and painted the panel to complete the repair. The warranty administrator accessed...
GM Employee Discount - 01/22/2018
... traffic. Active employees and retirees that spend $25 or more in the service lane, in the body shop, or on an over the counter parts purchase are eligible to receive a discount towards their purchase. The eligible discount is based on the total customer...
December 2017 Recall Update - 11/21/2017
Safety Recall 15240D: Power Lift Gate Prop Rod Recovery: The recall has been updated to provide a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The...
From the Forum - CSI Survey - 09/27/2017
... dealer performance to the region/zone/brand. The process may also be used to identify improvement opportunities related to the internal retail processes, procedures, and personnel training. A retail delivery record will trigger the Purchase and...
Grading Criteria at a Glance - 09/27/2017
... Warranty Management-Analyze Warranty tab. Select Service Agent Analysis Summary Report from the options available within Analyze Warranty. While reviewing Service Agent data, including Service Agent Metrics, you will notice a printer icon located at...
Policy Evaluation Tool - 09/27/2017
... officially launched on April 20, 2017. Over the past several months, most dealerships have had the opportunity to use the new tool on at least one Policy Decision transaction. The following are tips and reminders associated with the use of the tool,...
... --- Idle Air Control IPC --- Instrument Panel Cluster IVH --- Investigate Vehicle History LOP --- Labor Operation LOF --- Lube, Oil, Filter LTG --- Labor Time Guide MAF --- Mass Air Flow MAP --- Manifold Absolute Pressure MDL --- Module MIL...
Getting to Know the PET - 01/03/2022
... particular case. Consider that use of a Goodwill Tool or Owner Loyalty Certificate may be more appropriate, and in some cases preferred by the customer. Enter all required information into the Tool. The total repair cost must be entered at warranty rates...
Empowerment: - 12/01/2021
... is important to note that not all of the tools are available in all states, or for use in a stop sale or recall situation. In addition to the bulletin update, the Dealer Empowerment Guide has also been revised to reflect the latest Goodwill Tool...
Merry Christmas from jlwarranty - 12/01/2021
Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Pre-Repair Authorization,...
A Warranty Administrators Day - 10/01/2021
... the job training from a well-skilled warranty administrator was either an after-thought or not an option. A new warranty administrator generally does not receive the critical on-the-job training necessary to efficiently perform the day-to-day tasks...
Policy Evaluation Tool - 08/30/2021
... the warranty transaction in this case? The print version of the PET must be attached to the hard copy of the job card. The print version of the PET must be attached to the submitted transaction. A copy of the approved Claim Pre-Approval form must be...
Towing Limitations - 10/01/2021
When it comes to getting a customer’s vehicle towed to your dealership, there are two options. The first is to have the customer contact Roadside Assistance and the second is to contact a local tow company. If using Roadside Assistance, there will...
October 2021 Recall Update - 10/01/2021
... specification. Certain 2015 Chevrolet Colorado and GMC Canyon trucks are included in the recall population. Customer Satisfaction Recall N212328520: Incorrect Floor Mats for High Country Package: Approximately 2,800 vehicles are included in the recall...
October 2016 Recall Update - 09/27/2016
... been revised to enhance the Service Procedure section with additional information to ensure the proper sealing of the replacement valve cover gasket. The updated bulletin also includes the customer letter. The recall affects certain 1997-2003 Buick Regal...
Recalls and Supporting Documentation - 12/21/2016
In early December, 2016, GM released Customer Satisfaction Program 16055: Reduced Propulsion Power. The recall addresses a concern with the Propulsion Power Reduced message in the driver information center. In addition to the message, the driver may notice...
Warranty Battery Replacements - 11/29/2016
... Code in the Battery Tester Code field of the warranty transaction for battery replacements-labor operations 4041510 or 4041520. Do not enter any spaces or hyphens when entering the Warranty Code in the Battery Tester Code field If a Warranty Code...
Mail Out Review Trends - 04/17/2017
... technician is required to have separate on/off time punches for the OLH time claimed on each labor operation with OLH. The technician must identify separate on/off punch times that apply. Detailed technician documentation is required, including the steps...
Attaching A Document - 05/22/2017
... assembly replacement that must be GM Authorized for WSC review must include an attached copy of the Cost Comparison worksheet. ZTPT transaction for a transaction total that exceeds $500 must have the appropriate pictures (photo of the VIN, ¾ shot,...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... to Courtesy Transportation Program eligibility. These changes restricted courtesy transportation options to the following situations only: The customer’s vehicle is within the New Vehicle Limited Warranty and the repair is covered under this warranty....
Getting to Know the New PET - 05/22/2017
... outside of the range, the dealer must request DMA Pre-Approval for the deviation. An approved copy of the pre-approval form must be attached to the transaction. Only use PET if you feel offering out of warranty assistance is the best decision for the...
January 2017 Recall Update - 12/21/2016
... GMC Acadia; 2009-2010 Saturn Outlook. Customer Satisfaction Program 16055: Reduced Propulsion Power: Certain 2016-2017 Chevrolet Volt vehicles may have an illuminated Propulsion Power is Reduced message in the driver information center. Dealers...
Policy Repair Guidelines - 01/23/2017
... be considered. In lieu of customer participation, service agent participation is an additional option. In bulletin 11-00-89-005 customer participation is addressed as follows: If you decide that some level of assistance is appropriate, you will need...
Process Changes to the WPC Program - 01/23/2017
... documents. Form B, found in Service Forms, is completed and sent to your DMA if a catastrophic event has occurred that prevents a service agent from returning parts. If a core part is returned to the Core Center before the transaction has been...
March 2018 Recall Update - 02/20/2018
... Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel system are involved. Technicians are required to record the Warranty Claim Code on the job card. The information must also be entered...
Reject of the Month - Rust Through Perforation Repairs - 01/22/2018
... had a very small hole through the panel above the wheel well. To correct the condition the body shop removed the damaged section of the panel, installed a metal patch, and painted the panel to complete the repair. The warranty administrator accessed...
GM Employee Discount - 01/22/2018
... traffic. Active employees and retirees that spend $25 or more in the service lane, in the body shop, or on an over the counter parts purchase are eligible to receive a discount towards their purchase. The eligible discount is based on the total customer...
December 2017 Recall Update - 11/21/2017
Safety Recall 15240D: Power Lift Gate Prop Rod Recovery: The recall has been updated to provide a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The...
From the Forum - CSI Survey - 09/27/2017
... dealer performance to the region/zone/brand. The process may also be used to identify improvement opportunities related to the internal retail processes, procedures, and personnel training. A retail delivery record will trigger the Purchase and...
Grading Criteria at a Glance - 09/27/2017
... Warranty Management-Analyze Warranty tab. Select Service Agent Analysis Summary Report from the options available within Analyze Warranty. While reviewing Service Agent data, including Service Agent Metrics, you will notice a printer icon located at...
Policy Evaluation Tool - 09/27/2017
... officially launched on April 20, 2017. Over the past several months, most dealerships have had the opportunity to use the new tool on at least one Policy Decision transaction. The following are tips and reminders associated with the use of the tool,...
Roadside Assistance Reminder - 10/24/2017
... owner’s manual, including the phone number for the Roadside Service Center, too few people actually read their owner’s manual and aren’t aware they even have this value added service. Roadside Assistance should be explained at the time...
August 2018 Recall Update - 07/23/2018
... are involved in the program which is in effect until June 30, 2020. Special Coverage 18029: Inoperative Purge Solenoid: There are 678,946 vehicles involved in the special coverage that addresses an inoperative purge solenoid. The bulletin covers the...
Reject of the Month - Error code 124 - 08/21/2018
... a monthly basis a warranty administrator at a stand-alone Chevrolet dealership analyzes the top transaction rejects using the Summary by Reject Reason report in GWM. This month the warranty administrator found that error code 124 almost doubled-the...
Signatures - 10/23/2018
... fix the vehicle right the first time. Advisors that skip this step are leaving the job card open to possible chargeback if reviewed by the GM Audit team. Furthermore, if a customer vehicle is damaged while in the dealership’s possession,...
April 2018 Recall Update - 03/26/2018
... into GWM at transaction submission. Special Coverage 17436-01: Loss of All Wheel Drive Operation Due to Corrosion of Rear Differential Control Module (RDCM): The special coverage has been revised to include certain all-wheel drive equipped 2018...
Warranty Administration Resource Center - 04/23/2018
... Claim Submission Resources tab contains the following folders: GWM, GWM Access Information, Labor Operation Selection Tools, Submitting Transactions, and Warranty Codes each with more detailed tools within the folder. Interested in finding information...
May 2015 Recall Update - 04/28/2015
... The special coverage has been updated to include 2002-2004 Saturn Vue vehicles to the recall population. Involved vehicles include the 2005-2006 Chevrolet Equinox, 2006 Pontiac Torrent, and 2002-2007 Saturn Vue. The special coverage covers involved vehicles...
February 2015 Recall Update - 01/21/2015
... 2013-2015 Chevrolet Spark vehicles are involved in the recall that has been revised to include a copy of the customer notification letter. Safety Recall 14515A: Chassis ECM Internal Contamination: The recall has been revised to clarify module naming...
August 2015 Recall Update - 07/29/2015
... because either the driver or passenger sleeves are cut or cracked, instruct the customer to stop driving the vehicle and arrange for the vehicle to be towed to the dealership. A replacement safety belt is to be installed, if a replacement is not available,...
March 2016 Recall Update - 03/01/2016
... repair all involved vehicles. GM has begun issuing notification letters to the additional vehicle population. The recall affects certain 2003-2007 Pontiac Vibe vehicles. Safety Recall 14574B: Engine Oil Leak on Exhaust Manifold: The bulletin contains...
April 2016 Recall Update - 04/08/2016
... removal, retention, and disposal of the beauty cover. Safety Recall 15240B: Power Lift Gate Prop Rod Recovery: The following vehicles that are equipped with the Power Lift Gate Option (RPO TB5 or E61) and built prior to March 1, 2012, may be included...
... owner’s manual, including the phone number for the Roadside Service Center, too few people actually read their owner’s manual and aren’t aware they even have this value added service. Roadside Assistance should be explained at the time...
August 2018 Recall Update - 07/23/2018
... are involved in the program which is in effect until June 30, 2020. Special Coverage 18029: Inoperative Purge Solenoid: There are 678,946 vehicles involved in the special coverage that addresses an inoperative purge solenoid. The bulletin covers the...
Reject of the Month - Error code 124 - 08/21/2018
... a monthly basis a warranty administrator at a stand-alone Chevrolet dealership analyzes the top transaction rejects using the Summary by Reject Reason report in GWM. This month the warranty administrator found that error code 124 almost doubled-the...
Signatures - 10/23/2018
... fix the vehicle right the first time. Advisors that skip this step are leaving the job card open to possible chargeback if reviewed by the GM Audit team. Furthermore, if a customer vehicle is damaged while in the dealership’s possession,...
April 2018 Recall Update - 03/26/2018
... into GWM at transaction submission. Special Coverage 17436-01: Loss of All Wheel Drive Operation Due to Corrosion of Rear Differential Control Module (RDCM): The special coverage has been revised to include certain all-wheel drive equipped 2018...
Warranty Administration Resource Center - 04/23/2018
... Claim Submission Resources tab contains the following folders: GWM, GWM Access Information, Labor Operation Selection Tools, Submitting Transactions, and Warranty Codes each with more detailed tools within the folder. Interested in finding information...
May 2015 Recall Update - 04/28/2015
... The special coverage has been updated to include 2002-2004 Saturn Vue vehicles to the recall population. Involved vehicles include the 2005-2006 Chevrolet Equinox, 2006 Pontiac Torrent, and 2002-2007 Saturn Vue. The special coverage covers involved vehicles...
February 2015 Recall Update - 01/21/2015
... 2013-2015 Chevrolet Spark vehicles are involved in the recall that has been revised to include a copy of the customer notification letter. Safety Recall 14515A: Chassis ECM Internal Contamination: The recall has been revised to clarify module naming...
August 2015 Recall Update - 07/29/2015
... because either the driver or passenger sleeves are cut or cracked, instruct the customer to stop driving the vehicle and arrange for the vehicle to be towed to the dealership. A replacement safety belt is to be installed, if a replacement is not available,...
March 2016 Recall Update - 03/01/2016
... repair all involved vehicles. GM has begun issuing notification letters to the additional vehicle population. The recall affects certain 2003-2007 Pontiac Vibe vehicles. Safety Recall 14574B: Engine Oil Leak on Exhaust Manifold: The bulletin contains...
April 2016 Recall Update - 04/08/2016
... removal, retention, and disposal of the beauty cover. Safety Recall 15240B: Power Lift Gate Prop Rod Recovery: The following vehicles that are equipped with the Power Lift Gate Option (RPO TB5 or E61) and built prior to March 1, 2012, may be included...
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LABOUR OP HELP - 12/18/2009
IM LOOKING FOR A LABOUR OP FOR A TIRE INFLATOR KIT,ON A G8 GT 2009.I CANT FIND A RELATED LABOUR OP EITHER.PART GROUP 05.880.HELP ME PLEASE
Re: LABOUR OP HELP - 12/18/2009
I COULDN'T FIND LABOR OP FOR PONTIAC, I USED LABOR OP E0645 FOR CADILLAC CTS TIRE COMPRESSOR, THAT MAY WORK?
Re: LABOUR OP HELP - 12/21/2009
Thanks I'll Try That And See What Happens
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: NEW WIRING LABOUR OP - 06/24/2010
I believe its in SI under Service Manual/Bulletins, Power & Signal Distribution, Wiring Systems & Power Management, Schematic and Routing Diagrams.
Re: NEW WIRING LABOUR OP - 06/25/2010
I have been asking the techs to find the document and provide me a copy to attach to the RO (jobcard) and mark where they made the repair. It saves me loads of time. Refer to TSB 10-00-89-005 for more info.
NEW! Restricted Labour Operations - 01/14/2014
Global Message G_0000183221 dated 1/13/2014: Warranty ZREG transactions that contain one of the following labour operations on vehicles with under 250 miles must be routed for review: **0500010 - new vehicle delivery key or transmitter replace **6410070...
Re: Rental Car - 06/12/2013
I found in the JL resources under Warranty Help Cards. Find Z labour operations quick reference warranty help card all labour operations are there with the New Global Codes for Z labour operations.
Telematic Control Module - 04/16/2024
My technician programmed the telematic control module on a 2024 XT4. I could not find a labour operation code for the telematic control module. I tired the communication interface module labour opertion code (2810415). It rejected Error 855 - Supporting...
Re: SMARTCARE 1 - 11/26/2014
Labour operation number: 0600853 amount: $35.
Re: Tonneau cover opcode - 06/15/2011
... as a GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer installed factory invoiced option, labour operation...
Re: Tonneau cover opcode - 06/16/2011
... as a GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer installed factory invoiced option, labour operation...
Re: Question to J&L - 01/26/2011
... Contained within the Community are the online versions of our many helpful tools. Both the Labour Op Add-On and Part Group to Labour Op tools are located within the Resources tab. Also contained within this area are the Warranty Help Cards (PDI, Transportation...
Re: Transprotation Damage - 03/14/2014
Labour op 0500110 applies to both the tire and wheel replacement for transportation claims only. Was it necessary to replace the bumper? If so, the replace labour operation for the front bumper fascia is 1420120. If the bumper only required repair/refinish,...
Re: GM Concern Not Duplicated Correction - 04/11/2014
Hello! Thank you for your feedback! The labour operation noted on the Concern Not Duplicated Reference Card for HVAC issues (4429959) coincides with the labour operation listed in the Customer Concern Not Duplicated Bulletin (06-00-89-026). Labour...
Re: What Would You Do - 03/14 - 03/11/2014
I beleive the warranty admininstrator should change the labour op to 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the ...
Re: Transportation Claims - 06/08/2012
Would I have submit everything on one line or submit them on each separte lines? Is there a labour op to use? Thank you for your help i never submitted one before.
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Forum - 04/16/2024
The DBC has advised using labour op code 2810175 Transmission Control Module Reprogramming with SPS when the Telematic Control Module is being reprogramed. I just made this correction and the claim has been paid.
Forum - 12/06/2019
... left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the “Add Time” for performing both sides. If unique labour operations are published for each side then they...
Forum - 09/14/2022
... Current Date (Date Job Card was opened) Odometer: Current Mileage (on date Job Card was opened) Labour Operation: Use the Labour Operation associated with the repair performed which you are reimbursing the customer for. (autopartners.net)...
Re: What Would You Do - 03/14 - 07/07/2014
"dmarfin" - you are correct! The labour operation was updated to the CAC Diagnostic Fee Coverage labour operation, 0600108, and submitted with base labour of 1.0 hour. The Service Request number was entered in the Reference Field of the transaction...
Revised Customer Concern Not Duplicated (CCND) Bulletin - 11/26/2014
UPDATE: Bulletin 06-00-89-026M was recently revised to add the 2015 model year, update labour operations and the notice at the bottom of the chart.
Re: closest to labor ops - 08/07/2014
The following is from P & P Article 1.5.1: "When no labour operation or time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours....
Re: Transprotation Damage - 03/19/2014
Sorry, wasn't sure of the make/model so selected a random 2014 vehicle to provide a labour op example. The only refinish op options for this model vehicle are "front bumper fascia trim cap partial refinish color/clear coat - 1440554" or "front bumper...
IM LOOKING FOR A LABOUR OP FOR A TIRE INFLATOR KIT,ON A G8 GT 2009.I CANT FIND A RELATED LABOUR OP EITHER.PART GROUP 05.880.HELP ME PLEASE
Re: LABOUR OP HELP - 12/18/2009
I COULDN'T FIND LABOR OP FOR PONTIAC, I USED LABOR OP E0645 FOR CADILLAC CTS TIRE COMPRESSOR, THAT MAY WORK?
Re: LABOUR OP HELP - 12/21/2009
Thanks I'll Try That And See What Happens
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: NEW WIRING LABOUR OP - 06/24/2010
I believe its in SI under Service Manual/Bulletins, Power & Signal Distribution, Wiring Systems & Power Management, Schematic and Routing Diagrams.
Re: NEW WIRING LABOUR OP - 06/25/2010
I have been asking the techs to find the document and provide me a copy to attach to the RO (jobcard) and mark where they made the repair. It saves me loads of time. Refer to TSB 10-00-89-005 for more info.
NEW! Restricted Labour Operations - 01/14/2014
Global Message G_0000183221 dated 1/13/2014: Warranty ZREG transactions that contain one of the following labour operations on vehicles with under 250 miles must be routed for review: **0500010 - new vehicle delivery key or transmitter replace **6410070...
Re: Rental Car - 06/12/2013
I found in the JL resources under Warranty Help Cards. Find Z labour operations quick reference warranty help card all labour operations are there with the New Global Codes for Z labour operations.
Telematic Control Module - 04/16/2024
My technician programmed the telematic control module on a 2024 XT4. I could not find a labour operation code for the telematic control module. I tired the communication interface module labour opertion code (2810415). It rejected Error 855 - Supporting...
Re: SMARTCARE 1 - 11/26/2014
Labour operation number: 0600853 amount: $35.
Re: Tonneau cover opcode - 06/15/2011
... as a GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer installed factory invoiced option, labour operation...
Re: Tonneau cover opcode - 06/16/2011
... as a GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer installed factory invoiced option, labour operation...
Re: Question to J&L - 01/26/2011
... Contained within the Community are the online versions of our many helpful tools. Both the Labour Op Add-On and Part Group to Labour Op tools are located within the Resources tab. Also contained within this area are the Warranty Help Cards (PDI, Transportation...
Re: Transprotation Damage - 03/14/2014
Labour op 0500110 applies to both the tire and wheel replacement for transportation claims only. Was it necessary to replace the bumper? If so, the replace labour operation for the front bumper fascia is 1420120. If the bumper only required repair/refinish,...
Re: GM Concern Not Duplicated Correction - 04/11/2014
Hello! Thank you for your feedback! The labour operation noted on the Concern Not Duplicated Reference Card for HVAC issues (4429959) coincides with the labour operation listed in the Customer Concern Not Duplicated Bulletin (06-00-89-026). Labour...
Re: What Would You Do - 03/14 - 03/11/2014
I beleive the warranty admininstrator should change the labour op to 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the ...
Re: Transportation Claims - 06/08/2012
Would I have submit everything on one line or submit them on each separte lines? Is there a labour op to use? Thank you for your help i never submitted one before.
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Forum - 04/16/2024
The DBC has advised using labour op code 2810175 Transmission Control Module Reprogramming with SPS when the Telematic Control Module is being reprogramed. I just made this correction and the claim has been paid.
Forum - 12/06/2019
... left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the “Add Time” for performing both sides. If unique labour operations are published for each side then they...
Forum - 09/14/2022
... Current Date (Date Job Card was opened) Odometer: Current Mileage (on date Job Card was opened) Labour Operation: Use the Labour Operation associated with the repair performed which you are reimbursing the customer for. (autopartners.net)...
Re: What Would You Do - 03/14 - 07/07/2014
"dmarfin" - you are correct! The labour operation was updated to the CAC Diagnostic Fee Coverage labour operation, 0600108, and submitted with base labour of 1.0 hour. The Service Request number was entered in the Reference Field of the transaction...
Revised Customer Concern Not Duplicated (CCND) Bulletin - 11/26/2014
UPDATE: Bulletin 06-00-89-026M was recently revised to add the 2015 model year, update labour operations and the notice at the bottom of the chart.
Re: closest to labor ops - 08/07/2014
The following is from P & P Article 1.5.1: "When no labour operation or time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours....
Re: Transprotation Damage - 03/19/2014
Sorry, wasn't sure of the make/model so selected a random 2014 vehicle to provide a labour op example. The only refinish op options for this model vehicle are "front bumper fascia trim cap partial refinish color/clear coat - 1440554" or "front bumper...
Re: Sublet - 07/02/2013
... amount that would have been charged for the repair had the dealership performed it. Calculate the labour expense at your labour rate; including base labour, paint labour, and paint mix time. Add that expense to the part expense and material allowance...
Forum - 12/16/2016
... Maybe some examples would be nice to see. I have asked several times what is meant by "labour operations in the same repair group", and I haven't gotten an answer. For example, if I'm looking at labor operations for a 2017 Acadia, Engine...
Forum - 06/27/2022
According the GM Global Warranty User Manual page 18: "One Concern with Two Published Labour Operations: There may be times when the customer expressed ONE concern, but it is actually TWO concerns and should be written up as two separate lines. Example:...
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... PRIOR to the tech working for XX amount of extra hours. GM Policy & Procedures 1.6.2.13 - Other Labour Hours (OLH) Other Labour Hours (OLH) If unusual circumstances are encountered which would require other labour hours: The technician is to contact...
Re: What Would You Do - 10/14 - 11/05/2014
This claim was administered with the transmission replacement labour operation, labour time and parts. The rental expense was enter in the rental net item field and the $1,800 vehicle transport expense in the towing net item field. The warranty administrator...
What Would You Do - 06/14 - 06/06/2014
... EVAP Purge Solenoid. The warranty administrator coded the first line of the transaction with the labour operation for the MAF sensor, 4022630. The second line was coded with the labour operation for the Evaporative Emission Canister Purge Solenoid Valve,...
What Would You Do - 05/14 - 05/09/2014
... the spare tire. The warranty administrator submitted the transaction for reimbursement for labour only, with the labour operation for the replacement of the spare wheel hoist. In early April, the customer returned to the dealership with another concern...
Re: closest to labor ops - 08/08/2014
When submitting a transaction with a closest to labour operation: Select an operation that best describes the cause of failure. Enter the selected labour operation with no base or add time. Enter the labour time for the repair in the other labour...
Forum - 03/24/2020
... both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the "Add Time" for performing both sides. If unique labour operations are published for each side then they must be used...
Re: What Would You Do - 05/14 - 07/07/2014
This claim paid as a ZREG transaction with policy decision and related repair authorization by service management with the spare wheel hoist replacement labour operation. The dealer claimed parts only, no labour. Kristen/jlwarranty
Re: Ignition Switch Recall Parts Return - 06/06/2014
... be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation for the applicable job cards. > Up to 0.3 hrs may be claimed for packaging and handling per labour operation. > Submit the ACTUAL return...
What Would You Do - 03/14 - 02/27/2014
... BCM requiring replacement. The repair was performed and the job card was closed with 3.5 hours labour, the Body Control Module, and the BCM labour operation. The warranty administrator coded the claim as a warranty repair (parts, labour, and OLH) with...
Re: What Would You Do - 11/14 - 12/10/2014
Since all of the modules were installed on the same day, the warranty administrator included them all with the recall labour operation. The service manager had applied authorization for the excessive parts and the technician had included comments supporting...
Re: Warranty and Non-Warranty Tow Labor Ops - 05/16/2013
0600162 is good. Check the Warranty Help Cards under the Resources Tab and download and print out the Z Labour Operations one, it has all of the conversions and will be a very handy reference for you. Good Luck!
Forum - 04/16/2024
I will stay in contact with the DBC. I can't be the only person having trouble with the Telematic Control Module labour operation code. Level 2 may have to get involved. I will post an answer when I get one. Thank you for the help.
PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/26/2013
I have a claim for accessory cruise control install as a dealer add on a PDI. I submitted it the same way I submit for step bars or wheel liners, but it is rejecting. LOC 0590032 is the opcode for pdi adds. What is happening?
Re: PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/26/2013
i looked at labor op 0590032, there is no time to install the cruise control, you neec to looc at labor op 0510072... hope this helps you !!
Re: PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/27/2013
Enter it as a regular Warranty Claim (WX94). Then, when you submit in GWM, check the Policy Decision button, and enter a Comment.
Re: What Would You Do - 06/14 - 07/07/2014
The warranty administrator submitted the second line with the labour operation for the evaporative emission canister purge solenoid valve. Submitted and accepted base labour was 0.3 hrs and 0.6 hrs diagnostic (0.3 hours for electrical diagnosis and 0.3...
Forum - 01/08/2019
... For GWM Analyst, a Pyramided repair is defined as the same or potentially similar repair (i.e. labour operations in the same repair group) on the same VIN, on the same job card. Repeat Repair Analysis For GWM Analyst, a repeat repair is defined as the...
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/10/2013
However, I just tried to lookup the GLC for a Body Shop, Body Panel Repair (S5410), and it does not interchange. BTW, Warranty Wizard does not show the the new GLC, either.
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/12/2013
The Perforation Corrosion Labour Codes, including S5410, have been added to the Global Labour Code Look Up Tool, within the Resources tab. Kristen/jlwarranty
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/27/2013
Excellent! Thanks, for the update, kristen.
Powertrain Coverage Lookup now includes the new Global Labour Codes - 05/07/2013
The updated Powertrain Coverage Lookup tool can be found under the Resources tab. Or click here
Global Labour Code Transition - 04/19/2013
... on transitioning the Warranty Administration Program tools and resources to reflect the new Global Labour Code format. We will post the new tools and resources in the Member's Area prior to the transition date of May 7, 2013, so you have the opportunity...
... amount that would have been charged for the repair had the dealership performed it. Calculate the labour expense at your labour rate; including base labour, paint labour, and paint mix time. Add that expense to the part expense and material allowance...
Forum - 12/16/2016
... Maybe some examples would be nice to see. I have asked several times what is meant by "labour operations in the same repair group", and I haven't gotten an answer. For example, if I'm looking at labor operations for a 2017 Acadia, Engine...
Forum - 06/27/2022
According the GM Global Warranty User Manual page 18: "One Concern with Two Published Labour Operations: There may be times when the customer expressed ONE concern, but it is actually TWO concerns and should be written up as two separate lines. Example:...
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... PRIOR to the tech working for XX amount of extra hours. GM Policy & Procedures 1.6.2.13 - Other Labour Hours (OLH) Other Labour Hours (OLH) If unusual circumstances are encountered which would require other labour hours: The technician is to contact...
Re: What Would You Do - 10/14 - 11/05/2014
This claim was administered with the transmission replacement labour operation, labour time and parts. The rental expense was enter in the rental net item field and the $1,800 vehicle transport expense in the towing net item field. The warranty administrator...
What Would You Do - 06/14 - 06/06/2014
... EVAP Purge Solenoid. The warranty administrator coded the first line of the transaction with the labour operation for the MAF sensor, 4022630. The second line was coded with the labour operation for the Evaporative Emission Canister Purge Solenoid Valve,...
What Would You Do - 05/14 - 05/09/2014
... the spare tire. The warranty administrator submitted the transaction for reimbursement for labour only, with the labour operation for the replacement of the spare wheel hoist. In early April, the customer returned to the dealership with another concern...
Re: closest to labor ops - 08/08/2014
When submitting a transaction with a closest to labour operation: Select an operation that best describes the cause of failure. Enter the selected labour operation with no base or add time. Enter the labour time for the repair in the other labour...
Forum - 03/24/2020
... both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the "Add Time" for performing both sides. If unique labour operations are published for each side then they must be used...
Re: What Would You Do - 05/14 - 07/07/2014
This claim paid as a ZREG transaction with policy decision and related repair authorization by service management with the spare wheel hoist replacement labour operation. The dealer claimed parts only, no labour. Kristen/jlwarranty
Re: Ignition Switch Recall Parts Return - 06/06/2014
... be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation for the applicable job cards. > Up to 0.3 hrs may be claimed for packaging and handling per labour operation. > Submit the ACTUAL return...
What Would You Do - 03/14 - 02/27/2014
... BCM requiring replacement. The repair was performed and the job card was closed with 3.5 hours labour, the Body Control Module, and the BCM labour operation. The warranty administrator coded the claim as a warranty repair (parts, labour, and OLH) with...
Re: What Would You Do - 11/14 - 12/10/2014
Since all of the modules were installed on the same day, the warranty administrator included them all with the recall labour operation. The service manager had applied authorization for the excessive parts and the technician had included comments supporting...
Re: Warranty and Non-Warranty Tow Labor Ops - 05/16/2013
0600162 is good. Check the Warranty Help Cards under the Resources Tab and download and print out the Z Labour Operations one, it has all of the conversions and will be a very handy reference for you. Good Luck!
Forum - 04/16/2024
I will stay in contact with the DBC. I can't be the only person having trouble with the Telematic Control Module labour operation code. Level 2 may have to get involved. I will post an answer when I get one. Thank you for the help.
PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/26/2013
I have a claim for accessory cruise control install as a dealer add on a PDI. I submitted it the same way I submit for step bars or wheel liners, but it is rejecting. LOC 0590032 is the opcode for pdi adds. What is happening?
Re: PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/26/2013
i looked at labor op 0590032, there is no time to install the cruise control, you neec to looc at labor op 0510072... hope this helps you !!
Re: PDI add for Cruise control rejecting for The Additional Published Time supplemental labour hours is not allowed for opcode 0590032 - 08/27/2013
Enter it as a regular Warranty Claim (WX94). Then, when you submit in GWM, check the Policy Decision button, and enter a Comment.
Re: What Would You Do - 06/14 - 07/07/2014
The warranty administrator submitted the second line with the labour operation for the evaporative emission canister purge solenoid valve. Submitted and accepted base labour was 0.3 hrs and 0.6 hrs diagnostic (0.3 hours for electrical diagnosis and 0.3...
Forum - 01/08/2019
... For GWM Analyst, a Pyramided repair is defined as the same or potentially similar repair (i.e. labour operations in the same repair group) on the same VIN, on the same job card. Repeat Repair Analysis For GWM Analyst, a repeat repair is defined as the...
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/10/2013
However, I just tried to lookup the GLC for a Body Shop, Body Panel Repair (S5410), and it does not interchange. BTW, Warranty Wizard does not show the the new GLC, either.
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/12/2013
The Perforation Corrosion Labour Codes, including S5410, have been added to the Global Labour Code Look Up Tool, within the Resources tab. Kristen/jlwarranty
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/27/2013
Excellent! Thanks, for the update, kristen.
Powertrain Coverage Lookup now includes the new Global Labour Codes - 05/07/2013
The updated Powertrain Coverage Lookup tool can be found under the Resources tab. Or click here
Global Labour Code Transition - 04/19/2013
... on transitioning the Warranty Administration Program tools and resources to reflect the new Global Labour Code format. We will post the new tools and resources in the Member's Area prior to the transition date of May 7, 2013, so you have the opportunity...
Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
I've attempted several different submission ideas and have drawn a blank on this. Why would this not be accepted? ZREG submission.
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
[quote] Brian Curtis: I've attempted several different submission ideas and have drawn a blank on this. Why would this not be accepted? ZREG submission. [/quote] YOU HAVE TO PUT THAT ITS A SPECIAL POLICY IN ORDER FOR IT TO PAY
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
DID THAT, CHECKED OFF SPECIAL POLICY BUT NO GO. ANY OTHER SUGGESTIONS?
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
TRY PUTTING YOUR ADMIN ALLOWANCE IN THE ADMIN ALLOWANCE BOX INSTEAD OF NET
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
Did that first time. I expected that the admin allowance would be "admin allowance", but maybe not!
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
I had this yesterday, you have to put it in the misc box, after I put it in that it accepted.
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
Thanks Brian!
What Would You Do - 09/14 - 09/09/2014
... their vehicle up and the job card was closed. The warranty administrator applied the appropriate labour operation and submitted the claim with the parts kit, labour, and a total rental vehicle expense of $4,725.00 for the 105 day rental. The transaction...
Re: What Would You Do - 04/14 - 07/07/2014
The warranty administrator submitted this transaction using the oil filter replace labour operation. Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts...
dealer installed factory invoiced options using labor op 0590032 - 12/07/2016
bed lights and u rail d rings that are left in trucks to be installed at pdi, did i miss something about not being able to submit for these anymore using labor op 0590032 ???
Repeat Repair approvals? - 03/16/2017
... 2 reasons. So, when I submitted it, this error came up...Error 073 : Total Other Labour Hours exceed the allowance for labour code 8465050 Error 229 : Repeat Repair. Labour Code 8463730 on Job Card 171063 is related to Labour Code...
REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/23/2012
I HAD A CLAIM REJECT FOR PART NOT COMPATIBLE TO LABOR OP. SO I LOOK IN MY TRUSTY PART GROUP TO LABOR OP GUIDE AND IT IS THE FIRST SELECTION FOR THAT PART GROUP. THE OTHERS ARE NOT FOR THAT VEH. THE LABOR OP IS C2860 AND PART NUMBER 20864151 PART GROUP...
OTA closing open recall while I still have an open RO in the shop - 03/15/2023
I have run into this several times now both on PDI's and customer vehicles in the shop, when RO is written the recall is open until it gets back to me for processing the recall has closed OTA. I have sent multiple RO's for "H" routing but all are still...
Re: LEAK TEST - 04/08/2011
... the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction. Kristen / jlwarranty ...
Re: What Would You Do - 01/14 - 07/07/2014
The warranty administrator submitted the claim for payment with the appropriate labour operation and the rental expense in the net item expense field. The rental VIN, rental days, and reason for the rental were documented within the transaction. Kr...
Re: One line or Two lines - 09/13/2013
... 1.2, because he had to change the seal it was bad. I'm getting errors: Error 073 : Total Other Labour Hours exceed the allowance for labour code 3010230 Error 072 : Total parts amount exceeds the allowance for labour code 3010230. Error 081...
2023 Colorado/Canyon Battery - 08/01/2023
... 7/26 with bulletin labor op. Claim rejected stating:Error 903: Vehicle not compatible with Labour Code. (LTG Pub)The bulletin says it applies to all models and this is a special labour code for PIT5966B, so there is nothing in LTG to help.I have not...
Re: FACTORY INVOICED ACCESSORY WARRANTY - 12/05/2014
That is an unusual one! There unfortunately isn't a replacement labour operation in the LTG for the cover. I would recommend selecting a closest to operation from the Dealer Installed Accessory Repairs Group, either 0522230 or 0522260. Please keep...
Rust Through Perforation Repairs - 06/20/2012
The S5xxx labour operations from the Preface Section of the LTG are intended for rust through repairs. The section header states the following: "Labor operations in this section are to be used for the repair of rust through perforation damage. All labor...
Forum - 08/20/2021
... is concerned about rotor corrosion, follow the steps for brake pad and rotor burnishing and claim labour operation H9709 for your technician's time. Rotor thickness measurements must be recorded on the job card when rotors are refinished or replaced;...
Re: cpo maintenance rejecting - 06/28/2012
... at our end and found a reference to the program in the October 2011 newsletter and also in our Z Labour Operation Reference Card. Both of this resources support submission with transaction type ZREG. Thanks for your feedback! Kristen/jlwarranty...
Re: Sierra Pro Grade Protection - 06/17/2013
... Workbench>Reports and Tools>P&P Manuals and other Service/Parts Publications. The labour operation for reimbursement is: 0600683 (Oil, filter change, tire rotation, MPVI) Reimbursement Allowance: $35.00 ...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/08/2010
Hummer Free Agent Service Program Announcement G_0000061114 (archived) $20 reimbursement submitted as miscellaneous net Labour Operation Z2270 Manifest List Name: GM Free Agent Service 2010
ZSET REJECT - 06/16/2011
... FOG LAMPS USING I9255 ON A 2011 CRUZE AND IT REJECTED FOR "A DEALER INSTALLED OPTION WAS FOUND FOR LABOUR CODE I9255". WHY WOULD A ZET REJECT FOR INSTALLATION OF A CUSTOMER PAID ACCESSORY? IT'S BEEN A ROUGH WEEK. I'VE LOOKED THROUGH EVERYTHING I...
Re: What Would You Do - 07/14 - 07/07/2014
... that allowed a floor plan reimbursement. Once the recalls were identified, she gathered the labour operation numbers associated with the repair procedure and performed a GWM Advanced Search within the Analyze Warranty tab to generate a report with...
I've attempted several different submission ideas and have drawn a blank on this. Why would this not be accepted? ZREG submission.
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
[quote] Brian Curtis: I've attempted several different submission ideas and have drawn a blank on this. Why would this not be accepted? ZREG submission. [/quote] YOU HAVE TO PUT THAT ITS A SPECIAL POLICY IN ORDER FOR IT TO PAY
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
DID THAT, CHECKED OFF SPECIAL POLICY BUT NO GO. ANY OTHER SUGGESTIONS?
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
TRY PUTTING YOUR ADMIN ALLOWANCE IN THE ADMIN ALLOWANCE BOX INSTEAD OF NET
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
Did that first time. I expected that the admin allowance would be "admin allowance", but maybe not!
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
I had this yesterday, you have to put it in the misc box, after I put it in that it accepted.
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
Thanks Brian!
What Would You Do - 09/14 - 09/09/2014
... their vehicle up and the job card was closed. The warranty administrator applied the appropriate labour operation and submitted the claim with the parts kit, labour, and a total rental vehicle expense of $4,725.00 for the 105 day rental. The transaction...
Re: What Would You Do - 04/14 - 07/07/2014
The warranty administrator submitted this transaction using the oil filter replace labour operation. Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts...
dealer installed factory invoiced options using labor op 0590032 - 12/07/2016
bed lights and u rail d rings that are left in trucks to be installed at pdi, did i miss something about not being able to submit for these anymore using labor op 0590032 ???
Repeat Repair approvals? - 03/16/2017
... 2 reasons. So, when I submitted it, this error came up...Error 073 : Total Other Labour Hours exceed the allowance for labour code 8465050 Error 229 : Repeat Repair. Labour Code 8463730 on Job Card 171063 is related to Labour Code...
REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/23/2012
I HAD A CLAIM REJECT FOR PART NOT COMPATIBLE TO LABOR OP. SO I LOOK IN MY TRUSTY PART GROUP TO LABOR OP GUIDE AND IT IS THE FIRST SELECTION FOR THAT PART GROUP. THE OTHERS ARE NOT FOR THAT VEH. THE LABOR OP IS C2860 AND PART NUMBER 20864151 PART GROUP...
OTA closing open recall while I still have an open RO in the shop - 03/15/2023
I have run into this several times now both on PDI's and customer vehicles in the shop, when RO is written the recall is open until it gets back to me for processing the recall has closed OTA. I have sent multiple RO's for "H" routing but all are still...
Re: LEAK TEST - 04/08/2011
... the addition of dye and the associated .5 hours may be submitted with the repair/replacement labour operation. The .5 hours may be entered in the additional time field of the transaction. Kristen / jlwarranty ...
Re: What Would You Do - 01/14 - 07/07/2014
The warranty administrator submitted the claim for payment with the appropriate labour operation and the rental expense in the net item expense field. The rental VIN, rental days, and reason for the rental were documented within the transaction. Kr...
Re: One line or Two lines - 09/13/2013
... 1.2, because he had to change the seal it was bad. I'm getting errors: Error 073 : Total Other Labour Hours exceed the allowance for labour code 3010230 Error 072 : Total parts amount exceeds the allowance for labour code 3010230. Error 081...
2023 Colorado/Canyon Battery - 08/01/2023
... 7/26 with bulletin labor op. Claim rejected stating:Error 903: Vehicle not compatible with Labour Code. (LTG Pub)The bulletin says it applies to all models and this is a special labour code for PIT5966B, so there is nothing in LTG to help.I have not...
Re: FACTORY INVOICED ACCESSORY WARRANTY - 12/05/2014
That is an unusual one! There unfortunately isn't a replacement labour operation in the LTG for the cover. I would recommend selecting a closest to operation from the Dealer Installed Accessory Repairs Group, either 0522230 or 0522260. Please keep...
Rust Through Perforation Repairs - 06/20/2012
The S5xxx labour operations from the Preface Section of the LTG are intended for rust through repairs. The section header states the following: "Labor operations in this section are to be used for the repair of rust through perforation damage. All labor...
Forum - 08/20/2021
... is concerned about rotor corrosion, follow the steps for brake pad and rotor burnishing and claim labour operation H9709 for your technician's time. Rotor thickness measurements must be recorded on the job card when rotors are refinished or replaced;...
Re: cpo maintenance rejecting - 06/28/2012
... at our end and found a reference to the program in the October 2011 newsletter and also in our Z Labour Operation Reference Card. Both of this resources support submission with transaction type ZREG. Thanks for your feedback! Kristen/jlwarranty...
Re: Sierra Pro Grade Protection - 06/17/2013
... Workbench>Reports and Tools>P&P Manuals and other Service/Parts Publications. The labour operation for reimbursement is: 0600683 (Oil, filter change, tire rotation, MPVI) Reimbursement Allowance: $35.00 ...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/08/2010
Hummer Free Agent Service Program Announcement G_0000061114 (archived) $20 reimbursement submitted as miscellaneous net Labour Operation Z2270 Manifest List Name: GM Free Agent Service 2010
ZSET REJECT - 06/16/2011
... FOG LAMPS USING I9255 ON A 2011 CRUZE AND IT REJECTED FOR "A DEALER INSTALLED OPTION WAS FOUND FOR LABOUR CODE I9255". WHY WOULD A ZET REJECT FOR INSTALLATION OF A CUSTOMER PAID ACCESSORY? IT'S BEEN A ROUGH WEEK. I'VE LOOKED THROUGH EVERYTHING I...
Re: What Would You Do - 07/14 - 07/07/2014
... that allowed a floor plan reimbursement. Once the recalls were identified, she gathered the labour operation numbers associated with the repair procedure and performed a GWM Advanced Search within the Analyze Warranty tab to generate a report with...
Re: WIFI ACCESSORY - 09/22/2014
Did you submit with the Dealer Installed Accessory Installation labour operation - 0511672? If so, and it rejected, what error code(s) did you receive? And...what model/model year vehicle? Kristen/jlwarranty
Re: Labor op ? - 10/09/2014
Ahhh...okay! I checked the list of accessory replace labour ops and unfortunately did not come up with a better alternative. I would recommend using 0521780 and routing for review.
Re: GSA HANDLING ALLOWANCE - 04/23/2010
... also. •Service Agents are entitled to the normal PDI plus $150 handling allowance using labour operation Z7006. Transactions are submitted through the warranty system, using the complaint and failure codes for PDI and $150 in the net amount. (Found...
Re: Warranty after the customer paid! - 04/08/2011
... available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a new job card with the appropriate labour operation for the repair performed in January. There is no labour time or parts claimed on the new job card. The customer reimbursement total...
Re: Reimburse customer for independent work? - 04/07/2011
... is available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a job card with the appropriate labour operation for the repair performed at the independent. There is no labour or parts claimed on the job card. The customer reimbursement total is...
Re: GMPP MAINTENANCE - 11/19/2010
... engine air filter replacement and passenger compartment air filter replacement. The following labour operations have been established for claims processing: M0042 oil & oil filter **$83** M0043 engine air filter $38 M0044 passenger compartment...
What Would You Do - 10/19 - 09/24/2019
Scenario 1: The technician noted that both the right and left side cylinder heads were replaced. The LTG has a labor operation for each side, right and left, but neither operation includes an add time allowance for the opposite side and there isn’t...
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... Concern Results in Replacement of Component in Pairs) within the seventh Warranty Point, Accurate Labour Operation Numbers and Times. Bullet point containing the updated information (indicated by the asterisks): •One Concern Results in Replacement...
Re: ZSET REJECT - 06/16/2011
... was supposed to be a PDI add and not a customer pay item "A DEALER INSTALLED OPTION WAS FOUND FOR LABOUR CODE I9255". I'd check Vehicle Build and see if it's listed as a dealer installed accessory. If it is then the customer is owed their money back...
Re: PDI FLUIDS - 12/26/2014
This is what I got Error 232 : Repeat Repair. The same Labour Code 0590052 was found on Job Card 258831. Error 229 : Repeat Repair. Labour Code 0590052 on Job Card 258831 is related to Labour Code 0590052. I put auth R nothing changed
Error 232: Repeat Repair. The same Labour Code 0600213 was found on job card ******. - 07/26/2018
The latest JLWarranty News, Aug 2018 pg 4. "Maintenance Service Rejects" Error 232: Repeat Repair. The same Labour Code 0600213 was found on job card ******. This reject cannot be authorized like a regular repeat repair reject, nor can...
Parts# / labor Op code - 04/04/2014
... I had it and it rejected with Error 067 : Part 000000000025941791 is not a compatible part for labour code 7021400. How do I get this to go thru, I looked and can't find a Labor Op code to match?...
Forum - 07/31/2018
I would probably use the sensor labor operation if there isn't a reprogram operation available.
Sublet Excessive for Labor Operation - 07/31/2018
... down to $75 and the claim still rejected. Am I missing something here? I figure my options are (1) resubmit with a better explanation for why sublet was necessary, (2) reduce time as instructed and eat the 2 hours, or (3) eat the sublet.Concern: ...
GOODWILL LABOR OPS - 05/29/2018
Is there a bulletin with a complete list of all the labor op codes and situations for goodwill (ex. vehicle payment 0600005)? Maybe considered as a goodwill gift? It would be helpful to know what all is available to use when a situation warrants...
Option A - Effective Labor Rate Review - Form? - 01/07/2019
Hey,What is the process for getting everything in order for an Effective Labor Rate Review? The P&P says "An Excel spreadsheet in a form provided or approved by GM must be completed showing all sequential job cards along with the ELR calculation." ...
OPTION A CALCULATION GUIDELINES FOR LABOR AND PARTS INCREASE REVIEW - 01/18/2019
WE ARE CURRENTLY AN OPTION A DEALER AND HAVE BEEN FOR 2017/2018. I RECENTLY REQUESTED AN UPDATED TEMPLET TO CALCULATE CURRENT ELR AND PARTS PERCENTAGE TO REQUEST INCREASE FOR 2019. THE MOST RECENT TEMPLET RECEIVED INSTRUCTS TO USE MAINTENANCE LABOR AND...
Labor Op Codes - 11/29/2018
Hello Everyone!So I am very new to warranty...I have so much to learn and BIG SHOES TO FILL! Since I am so new to this the Advisors have been putting (well sometimes) the warranty claim code, I have asked that they print them out so that I can make ...
Special Program Labor Operations help cards? - 09/12/2018
Do you know when these will update to include 2019 vehicles? I'm not sure the "2017 and newer" listings include 2019 vehicles. One Advisor told me that he thought the 2019 Buicks will only have 1 Maintenance service. I couldn't find ...
Switching to Option A Labor Rate - 12/07/2017
I would love to see an article detailing the ins and outs of what needs to be done to go to Option A labor rate. There seems to be some disagreement within GM as to which ROs qualify for the labor study and which ones do not.
Restricted Labor Operations - 12/14/2017
I think a general list of restricted labor operations could be beneficial. I just submitted a labor op that had a reject code 066: this labor operation is restricted and requires GM authorization. I searched through many things (even our Service Agent...
Added Operation when they're are different causes for the same concern. - 02/02/2018
... a line due to there being different causes for the same concern, is that considered a true added operation? For example, we had a customer complaint of the vehicle overheating. The thermostat was found to be stuck and the water pump was leaking. ...
Warranty Operations Manual Update - 02/20/2018
Quickly reference the most common GM service policies & procedures.Free Download
Added Operation approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and was told about a leak in the radiator. Customer brings the vehicle back (he has obviously approved the repair...
Added Operation Approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and inspection. Customer informed of a leak in his radiator. Customer brings the vehicle back (customer obviously...
Did you submit with the Dealer Installed Accessory Installation labour operation - 0511672? If so, and it rejected, what error code(s) did you receive? And...what model/model year vehicle? Kristen/jlwarranty
Re: Labor op ? - 10/09/2014
Ahhh...okay! I checked the list of accessory replace labour ops and unfortunately did not come up with a better alternative. I would recommend using 0521780 and routing for review.
Re: GSA HANDLING ALLOWANCE - 04/23/2010
... also. •Service Agents are entitled to the normal PDI plus $150 handling allowance using labour operation Z7006. Transactions are submitted through the warranty system, using the complaint and failure codes for PDI and $150 in the net amount. (Found...
Re: Warranty after the customer paid! - 04/08/2011
... available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a new job card with the appropriate labour operation for the repair performed in January. There is no labour time or parts claimed on the new job card. The customer reimbursement total...
Re: Reimburse customer for independent work? - 04/07/2011
... is available in the P&P...Articles 1.6.2.3 and 1.5.15. Generate a job card with the appropriate labour operation for the repair performed at the independent. There is no labour or parts claimed on the job card. The customer reimbursement total is...
Re: GMPP MAINTENANCE - 11/19/2010
... engine air filter replacement and passenger compartment air filter replacement. The following labour operations have been established for claims processing: M0042 oil & oil filter **$83** M0043 engine air filter $38 M0044 passenger compartment...
What Would You Do - 10/19 - 09/24/2019
Scenario 1: The technician noted that both the right and left side cylinder heads were replaced. The LTG has a labor operation for each side, right and left, but neither operation includes an add time allowance for the opposite side and there isn’t...
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... Concern Results in Replacement of Component in Pairs) within the seventh Warranty Point, Accurate Labour Operation Numbers and Times. Bullet point containing the updated information (indicated by the asterisks): •One Concern Results in Replacement...
Re: ZSET REJECT - 06/16/2011
... was supposed to be a PDI add and not a customer pay item "A DEALER INSTALLED OPTION WAS FOUND FOR LABOUR CODE I9255". I'd check Vehicle Build and see if it's listed as a dealer installed accessory. If it is then the customer is owed their money back...
Re: PDI FLUIDS - 12/26/2014
This is what I got Error 232 : Repeat Repair. The same Labour Code 0590052 was found on Job Card 258831. Error 229 : Repeat Repair. Labour Code 0590052 on Job Card 258831 is related to Labour Code 0590052. I put auth R nothing changed
Error 232: Repeat Repair. The same Labour Code 0600213 was found on job card ******. - 07/26/2018
The latest JLWarranty News, Aug 2018 pg 4. "Maintenance Service Rejects" Error 232: Repeat Repair. The same Labour Code 0600213 was found on job card ******. This reject cannot be authorized like a regular repeat repair reject, nor can...
Parts# / labor Op code - 04/04/2014
... I had it and it rejected with Error 067 : Part 000000000025941791 is not a compatible part for labour code 7021400. How do I get this to go thru, I looked and can't find a Labor Op code to match?...
Forum - 07/31/2018
I would probably use the sensor labor operation if there isn't a reprogram operation available.
Sublet Excessive for Labor Operation - 07/31/2018
... down to $75 and the claim still rejected. Am I missing something here? I figure my options are (1) resubmit with a better explanation for why sublet was necessary, (2) reduce time as instructed and eat the 2 hours, or (3) eat the sublet.Concern: ...
GOODWILL LABOR OPS - 05/29/2018
Is there a bulletin with a complete list of all the labor op codes and situations for goodwill (ex. vehicle payment 0600005)? Maybe considered as a goodwill gift? It would be helpful to know what all is available to use when a situation warrants...
Option A - Effective Labor Rate Review - Form? - 01/07/2019
Hey,What is the process for getting everything in order for an Effective Labor Rate Review? The P&P says "An Excel spreadsheet in a form provided or approved by GM must be completed showing all sequential job cards along with the ELR calculation." ...
OPTION A CALCULATION GUIDELINES FOR LABOR AND PARTS INCREASE REVIEW - 01/18/2019
WE ARE CURRENTLY AN OPTION A DEALER AND HAVE BEEN FOR 2017/2018. I RECENTLY REQUESTED AN UPDATED TEMPLET TO CALCULATE CURRENT ELR AND PARTS PERCENTAGE TO REQUEST INCREASE FOR 2019. THE MOST RECENT TEMPLET RECEIVED INSTRUCTS TO USE MAINTENANCE LABOR AND...
Labor Op Codes - 11/29/2018
Hello Everyone!So I am very new to warranty...I have so much to learn and BIG SHOES TO FILL! Since I am so new to this the Advisors have been putting (well sometimes) the warranty claim code, I have asked that they print them out so that I can make ...
Special Program Labor Operations help cards? - 09/12/2018
Do you know when these will update to include 2019 vehicles? I'm not sure the "2017 and newer" listings include 2019 vehicles. One Advisor told me that he thought the 2019 Buicks will only have 1 Maintenance service. I couldn't find ...
Switching to Option A Labor Rate - 12/07/2017
I would love to see an article detailing the ins and outs of what needs to be done to go to Option A labor rate. There seems to be some disagreement within GM as to which ROs qualify for the labor study and which ones do not.
Restricted Labor Operations - 12/14/2017
I think a general list of restricted labor operations could be beneficial. I just submitted a labor op that had a reject code 066: this labor operation is restricted and requires GM authorization. I searched through many things (even our Service Agent...
Added Operation when they're are different causes for the same concern. - 02/02/2018
... a line due to there being different causes for the same concern, is that considered a true added operation? For example, we had a customer complaint of the vehicle overheating. The thermostat was found to be stuck and the water pump was leaking. ...
Warranty Operations Manual Update - 02/20/2018
Quickly reference the most common GM service policies & procedures.Free Download
Added Operation approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and was told about a leak in the radiator. Customer brings the vehicle back (he has obviously approved the repair...
Added Operation Approvals? - 02/28/2018
Do we need added operation approvals when a customer brings a vehicle back for a repair? Example: Vehicle in for maintenance and inspection. Customer informed of a leak in his radiator. Customer brings the vehicle back (customer obviously...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
Hi,Can anyone suggest the closest labor operation for a vehicle that is repaired following bulletin 16-NA-175 when the vehicle isn't one that's included in the bulletin? I checked with the DBC and they said we could perform the repair but to use...
Unable to Program Labor Op - 03/21/2018
... due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can use to claim this? ...
Added operation lines on a PDI (Prep)? - 04/26/2018
Would anyone know what the authorization requirements would be for an added operation on a PDI? Of course I can't find anything in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an...
labor op 8480578 bulletin 16-na-411 reprogramming TCM & ECM - 09/13/2019
I'm confused on whether this is covered by powertrain or not. I've had one pay at 56174 miles and I've done policy calculator on ones with 45671 miles.What is the correct way to do these....warranty or policy?
Old Labor Op Issue - 10/02/2019
... replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a vehicle this old. This particular labor op is not there, the closest part is the Air Inlet Valve Actuator (LOP 4420790) which pay...
What labor op? - 10/15/2019
HiI have a claim here where the vehicle came in because the traction control light, service 4wd light and the park brake light was on. Also when turning vehicle feels like 4WD is locking up. Tech found code C11B3 and found the correlation was not learned. ...
TRANSPORTATION CLAIM HELP - 12/06/2019
... I should be using? damage code 10121recect reason---Sublet amount exceeds the allowance for labour code 1442274Body shop is charging 705.35VIN # 3GNAXKEVXLS548219...
Optional extended maintenance - 01/03/2020
Where can i find the op codes and prices for the optional extended maintenances?
HOW DO I GET A RECALL RE OPENED AFTER ITS BEEN CLOSED - 11/15/2019
WE HAD THE WRONG VIN AND CLOSED THE RECALLS ON IT, NEED TO KNOW HOW TO GET RECALLS REOPENED????
Closest labor op to authorization. - 03/11/2020
I have tried to find the date in which service management approval is not required thru here and P&P. Can someone help me on that pleast?
Forum - 03/17/2020
So while we are on the subject of closest labor op, do you use that labor operation as the main operation or as the OLH operation?
Closest labor operation - 05/05/2020
Where can I find how to submit a "closest-to: labor operation? I believe that the tech time goes in OLH, but I haven't done a claim of this nature for so long, I cannot remember. Also, if the time exceeds GM's .5 hours for OLH, the Service Manager must...
What labor op to use? - 04/17/2019
... little sensor on the dash that controls the headlights to turn on at night. I cannot find a labor op for this and I don't have a part number since it wasn't replaced. Any ideas?Thanks, Carol...
Sublet with Straight Time labor operation - 04/24/2019
... I have a 2019 Silverado 1500 that read sliding window is needing to be replaced. The labor operation that is used will be 0521810, this is a ST labor op. I know with ST you normally need to have SM authorization. Now I have also been...
closest to labor opertation - 06/05/2019
When using a "closest to" labor operation where is the labor time to go? Since they removed this from the P&P manual, I can't seem to find any rules on where the time actually goes.
Recalls that are open but Expire with Base Warranty? - 06/07/2019
... this because we have to clear the recall to be able to sell the vehicle. What are our other options to get these recalls closed?...
TOWING LABOR OP - 01/05/2022
... vehicle towed in by a company. We ended up not finding a warrantable concern. Is there a labor op to submit for just the tow? I found 0590019 in the pre-delivery section of LTG, but it says "MIC use only" not sure what that means....
Service Bay Test Labor Op? - 02/22/2022
... Explanation of this is on doc 5190537. I am wondering if anyone else has had this and what labor op you used. The only thing I can come up with is CCND. Thanks for any info....
Paint labor op's for 2022 Silverado - 04/14/2022
I've a trans claim that will require using a paint labor op, but, when you search and I know there are major issues concerning SI, nothing for a door even comes up. I made a claim with DBC which if you have had to use them you just know how this will...
Injector Connector Labor OP - 06/09/2022
Give me your expertise: What labor operation code do you use when it is only the Injector Connector Kit that is being replaced? Connector Kit repalcement shows 0.5 hours, technician clocked 2.2 hours for job. Is there another labor opertaion code I am...
2 LABOR OPS, ONE LINE? - 06/24/2022
I have an RO with complaint of the tailgate opens when they hit a bump. The tech originally replaced the latch because of an internal short. That didn't correct the problem, and he replaced the control module due to another internal short. There are labor...
One part, twp labor ops - 07/29/2020
... being frozen. So, I have one concern for both sides, one part that fixes both sides, and two labor operation codes, one for the left and one for the right....
Closest labor operation - 09/09/2020
... And I looked in the P&P manual, but probably missing it. When we use a closest labor operaton, or labor operation where something is repaired instead of replaced, are we still putting the time in OLH? For instance an oil pan reseal, or today...
Repair Only or Closest To Labor op - 01/28/2021
... the past few years on this items but this item comes up frequently. What exactly are the proper ways currently to submit them. I keep getting conflicting information.If we just do a repair to an item we use the labor op for that part. Now do we...
Using OLH with ST Labor Ops - 01/29/2021
Can I use OLH time with labor ops that are ST only?
Hi,Can anyone suggest the closest labor operation for a vehicle that is repaired following bulletin 16-NA-175 when the vehicle isn't one that's included in the bulletin? I checked with the DBC and they said we could perform the repair but to use...
Unable to Program Labor Op - 03/21/2018
... due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can use to claim this? ...
Added operation lines on a PDI (Prep)? - 04/26/2018
Would anyone know what the authorization requirements would be for an added operation on a PDI? Of course I can't find anything in P&P to help me. I have a prep vehicle that while the tech was test driving the new vehicle, there was an...
labor op 8480578 bulletin 16-na-411 reprogramming TCM & ECM - 09/13/2019
I'm confused on whether this is covered by powertrain or not. I've had one pay at 56174 miles and I've done policy calculator on ones with 45671 miles.What is the correct way to do these....warranty or policy?
Old Labor Op Issue - 10/02/2019
... replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a vehicle this old. This particular labor op is not there, the closest part is the Air Inlet Valve Actuator (LOP 4420790) which pay...
What labor op? - 10/15/2019
HiI have a claim here where the vehicle came in because the traction control light, service 4wd light and the park brake light was on. Also when turning vehicle feels like 4WD is locking up. Tech found code C11B3 and found the correlation was not learned. ...
TRANSPORTATION CLAIM HELP - 12/06/2019
... I should be using? damage code 10121recect reason---Sublet amount exceeds the allowance for labour code 1442274Body shop is charging 705.35VIN # 3GNAXKEVXLS548219...
Optional extended maintenance - 01/03/2020
Where can i find the op codes and prices for the optional extended maintenances?
HOW DO I GET A RECALL RE OPENED AFTER ITS BEEN CLOSED - 11/15/2019
WE HAD THE WRONG VIN AND CLOSED THE RECALLS ON IT, NEED TO KNOW HOW TO GET RECALLS REOPENED????
Closest labor op to authorization. - 03/11/2020
I have tried to find the date in which service management approval is not required thru here and P&P. Can someone help me on that pleast?
Forum - 03/17/2020
So while we are on the subject of closest labor op, do you use that labor operation as the main operation or as the OLH operation?
Closest labor operation - 05/05/2020
Where can I find how to submit a "closest-to: labor operation? I believe that the tech time goes in OLH, but I haven't done a claim of this nature for so long, I cannot remember. Also, if the time exceeds GM's .5 hours for OLH, the Service Manager must...
What labor op to use? - 04/17/2019
... little sensor on the dash that controls the headlights to turn on at night. I cannot find a labor op for this and I don't have a part number since it wasn't replaced. Any ideas?Thanks, Carol...
Sublet with Straight Time labor operation - 04/24/2019
... I have a 2019 Silverado 1500 that read sliding window is needing to be replaced. The labor operation that is used will be 0521810, this is a ST labor op. I know with ST you normally need to have SM authorization. Now I have also been...
closest to labor opertation - 06/05/2019
When using a "closest to" labor operation where is the labor time to go? Since they removed this from the P&P manual, I can't seem to find any rules on where the time actually goes.
Recalls that are open but Expire with Base Warranty? - 06/07/2019
... this because we have to clear the recall to be able to sell the vehicle. What are our other options to get these recalls closed?...
TOWING LABOR OP - 01/05/2022
... vehicle towed in by a company. We ended up not finding a warrantable concern. Is there a labor op to submit for just the tow? I found 0590019 in the pre-delivery section of LTG, but it says "MIC use only" not sure what that means....
Service Bay Test Labor Op? - 02/22/2022
... Explanation of this is on doc 5190537. I am wondering if anyone else has had this and what labor op you used. The only thing I can come up with is CCND. Thanks for any info....
Paint labor op's for 2022 Silverado - 04/14/2022
I've a trans claim that will require using a paint labor op, but, when you search and I know there are major issues concerning SI, nothing for a door even comes up. I made a claim with DBC which if you have had to use them you just know how this will...
Injector Connector Labor OP - 06/09/2022
Give me your expertise: What labor operation code do you use when it is only the Injector Connector Kit that is being replaced? Connector Kit repalcement shows 0.5 hours, technician clocked 2.2 hours for job. Is there another labor opertaion code I am...
2 LABOR OPS, ONE LINE? - 06/24/2022
I have an RO with complaint of the tailgate opens when they hit a bump. The tech originally replaced the latch because of an internal short. That didn't correct the problem, and he replaced the control module due to another internal short. There are labor...
One part, twp labor ops - 07/29/2020
... being frozen. So, I have one concern for both sides, one part that fixes both sides, and two labor operation codes, one for the left and one for the right....
Closest labor operation - 09/09/2020
... And I looked in the P&P manual, but probably missing it. When we use a closest labor operaton, or labor operation where something is repaired instead of replaced, are we still putting the time in OLH? For instance an oil pan reseal, or today...
Repair Only or Closest To Labor op - 01/28/2021
... the past few years on this items but this item comes up frequently. What exactly are the proper ways currently to submit them. I keep getting conflicting information.If we just do a repair to an item we use the labor op for that part. Now do we...
Using OLH with ST Labor Ops - 01/29/2021
Can I use OLH time with labor ops that are ST only?
CPO Labor ops and bulletins - 02/05/2021
... on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is there somewhere I can look to tell me Hey bulletins wouldn't be covered? I looked in the resource center etc.......
Warranty Operations Manual Update - 02/25/2021
Quickly reference the most common GM service policies & procedures.Free Download
wiring repair labor operations and required additional information - 06/09/2021
Hello, this is the first time using this site, I was reading in the 5/26/2021 newsletter that I can download and print a one page sheet for technicians, about the bulletin 10-00-89-005 in Warranty Community, can you please let me know where I go to get ...
Sublet on a PDI option - 07/19/2023
Quick question on installing PDI options. Had a vinyl shop install decals pkg for PDI stripes. Is it possible to submit for a sublet on a PDI option transaction?
LABOR OP DISCREPANCY - 05/05/2023
My body shop looks up labor OPs by part number and vin. 1GNSKPKD4PR351843. When I look up LOP 1440054 it has a different time to remove and install front fascia than it does if you look it up by part number. I see the time was updated 04/01/2023. ...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
Wrong labor op - 10/25/2023
I entered a claim for an oil pan reseal - LOP 4065870. I should have used 4065910 - lower oil pan. Do I charge back the claim and resubmit on another line?
Unique labor op's for bulletins used by outside vendors - 03/16/2023
... to water leaks. Recently I had one that he used and was told be WSC to use the closest op instead because he wasn't an employee. Claim paid fine using closest op. But if I had used the unique op it would (and did) flag as sublet excessive. ...
finding a labor op for a thermostat - 01/10/2023
Morning, For some reason, I can't find a labor op for a thermostat. 3GCNYAEH6KG266088 PN 89018168. Can someone please help?
FINDING A LABOR OP - 01/19/2023
Me again. Can't find a labor op. last 8 NF101100 - TPMS - PN 84981240. Have tried 8050190, 8060680, and as a last ditch 2210470. tire pressure sensor for left front on a dually was replaced and programmed. ...
Sublets over labor op allowance - 02/24/2023
I had a claim come back for over the labor op allowed to replace a windshield. Which we did not.. Here is the scenario.... The windshield company was removing the windshield and broke it... That being said they were to R&I and, repair the spot...
CLOSEST TO LABOR OP FOR REPAIR ONLY - 07/15/2022
... or R&I a component with no parts replacement for examples do we use the closest to labor op and is the labor to go under base or OLH? I have been searching through the manuals. Can anyone tell me where I can find the current information on...
Vette pdi time with option pkg PDV - 09/16/2022
... you look at the build for this vette,,,it has a dealer installed optioin pkg PDV but when you go to look up that option pkg under 0590032 it doesnt give a time?? but yet we seem to be getting paid extra $244.51 which is about...
DEF on PDI Labor op 0590062 - 09/12/2022
I submitted this labor op to claim DEF on a PDI but the max it paid was $1.99 is that correct?
Option A - Labor Rate Increase Requirements - 10/26/2022
Hi, Is there anyone in the Southeast Region that's recently submitted a labor rate option A increase request? Im curious if I have the most recent Excel Spreadsheet. I also would like to know if cp Diag's only qualify ? Are batterys a qualifying...
Re: Parts# / labor Op code - 04/04/2014
In EPIC, that part #'s description is Driver Seat Outer Recline Finisher Cover. By that description, I find labor op 7021820 (Driver or Passenger Seat Outer Recliner Finish Cover Replacement) might be the way to go. Hope this helps!
Base time on labor op 4032750 - 02/10/2014
On labor code 4032750, it lists a base time...and then all of the RPO's are listed out with time. I have always used the time that correlates with whatever the RPO is and been fine. One of my techs is asking in what circumstance would that Base time ...
Re: Base time on labor op 4032750 - 02/10/2014
MOST LIKELY THE BASE TIME IS FOR GAS ENGINES AND THE RPO TIMES ARE FOR TYPES OF DIESEL ENGINES..HOPE THIS HELPS YOU
Re: Base time on labor op 4032750 - 02/12/2014
I had that question a while back also. According to DBC base time is for any vehicle not listed with RPO codes. I have only run across one time where the base time was used and the RPO code was not listed.
Re: Price of Optikleen on a PDI - 09/11/2013
Im not sure what everyone elses price is but I submit in optikleen is 8.04 and we get paid
Re: Price of Optikleen on a PDI - 09/10/2013
We are in New york it has been that way for 10 years since Ive been here at this dealership
Re: Price of Optikleen on a PDI - 09/10/2013
I, also, submit $6.41. Just verified with my parts dept., there has not been a price change, as of yet.
BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
ANYONE KNOW WHAT THE LABOR OPERATION IS FOR BUICK 2 YEAR 24,000 MILE MAINTANENCE IS ?? I MUST HAVE MISSED THIS SOMEWHERE ALONG THE WAY....THANKS
Re: BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
WE ARE NOT A BUICK DEALER, BUT I LOOKED IT UP.I AM SHOWING OP CODE 0600663 PAYING 35.00. YOU CAN NOW FIND THE CODES IN THE PREFACE SECTION OF THE LTG.
Re: BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
I looked in the labor time guide too BUT wasnt looking in the right place, thanks for your help!!
... on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is there somewhere I can look to tell me Hey bulletins wouldn't be covered? I looked in the resource center etc.......
Warranty Operations Manual Update - 02/25/2021
Quickly reference the most common GM service policies & procedures.Free Download
wiring repair labor operations and required additional information - 06/09/2021
Hello, this is the first time using this site, I was reading in the 5/26/2021 newsletter that I can download and print a one page sheet for technicians, about the bulletin 10-00-89-005 in Warranty Community, can you please let me know where I go to get ...
Sublet on a PDI option - 07/19/2023
Quick question on installing PDI options. Had a vinyl shop install decals pkg for PDI stripes. Is it possible to submit for a sublet on a PDI option transaction?
LABOR OP DISCREPANCY - 05/05/2023
My body shop looks up labor OPs by part number and vin. 1GNSKPKD4PR351843. When I look up LOP 1440054 it has a different time to remove and install front fascia than it does if you look it up by part number. I see the time was updated 04/01/2023. ...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
Wrong labor op - 10/25/2023
I entered a claim for an oil pan reseal - LOP 4065870. I should have used 4065910 - lower oil pan. Do I charge back the claim and resubmit on another line?
Unique labor op's for bulletins used by outside vendors - 03/16/2023
... to water leaks. Recently I had one that he used and was told be WSC to use the closest op instead because he wasn't an employee. Claim paid fine using closest op. But if I had used the unique op it would (and did) flag as sublet excessive. ...
finding a labor op for a thermostat - 01/10/2023
Morning, For some reason, I can't find a labor op for a thermostat. 3GCNYAEH6KG266088 PN 89018168. Can someone please help?
FINDING A LABOR OP - 01/19/2023
Me again. Can't find a labor op. last 8 NF101100 - TPMS - PN 84981240. Have tried 8050190, 8060680, and as a last ditch 2210470. tire pressure sensor for left front on a dually was replaced and programmed. ...
Sublets over labor op allowance - 02/24/2023
I had a claim come back for over the labor op allowed to replace a windshield. Which we did not.. Here is the scenario.... The windshield company was removing the windshield and broke it... That being said they were to R&I and, repair the spot...
CLOSEST TO LABOR OP FOR REPAIR ONLY - 07/15/2022
... or R&I a component with no parts replacement for examples do we use the closest to labor op and is the labor to go under base or OLH? I have been searching through the manuals. Can anyone tell me where I can find the current information on...
Vette pdi time with option pkg PDV - 09/16/2022
... you look at the build for this vette,,,it has a dealer installed optioin pkg PDV but when you go to look up that option pkg under 0590032 it doesnt give a time?? but yet we seem to be getting paid extra $244.51 which is about...
DEF on PDI Labor op 0590062 - 09/12/2022
I submitted this labor op to claim DEF on a PDI but the max it paid was $1.99 is that correct?
Option A - Labor Rate Increase Requirements - 10/26/2022
Hi, Is there anyone in the Southeast Region that's recently submitted a labor rate option A increase request? Im curious if I have the most recent Excel Spreadsheet. I also would like to know if cp Diag's only qualify ? Are batterys a qualifying...
Re: Parts# / labor Op code - 04/04/2014
In EPIC, that part #'s description is Driver Seat Outer Recline Finisher Cover. By that description, I find labor op 7021820 (Driver or Passenger Seat Outer Recliner Finish Cover Replacement) might be the way to go. Hope this helps!
Base time on labor op 4032750 - 02/10/2014
On labor code 4032750, it lists a base time...and then all of the RPO's are listed out with time. I have always used the time that correlates with whatever the RPO is and been fine. One of my techs is asking in what circumstance would that Base time ...
Re: Base time on labor op 4032750 - 02/10/2014
MOST LIKELY THE BASE TIME IS FOR GAS ENGINES AND THE RPO TIMES ARE FOR TYPES OF DIESEL ENGINES..HOPE THIS HELPS YOU
Re: Base time on labor op 4032750 - 02/12/2014
I had that question a while back also. According to DBC base time is for any vehicle not listed with RPO codes. I have only run across one time where the base time was used and the RPO code was not listed.
Re: Price of Optikleen on a PDI - 09/11/2013
Im not sure what everyone elses price is but I submit in optikleen is 8.04 and we get paid
Re: Price of Optikleen on a PDI - 09/10/2013
We are in New york it has been that way for 10 years since Ive been here at this dealership
Re: Price of Optikleen on a PDI - 09/10/2013
I, also, submit $6.41. Just verified with my parts dept., there has not been a price change, as of yet.
BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
ANYONE KNOW WHAT THE LABOR OPERATION IS FOR BUICK 2 YEAR 24,000 MILE MAINTANENCE IS ?? I MUST HAVE MISSED THIS SOMEWHERE ALONG THE WAY....THANKS
Re: BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
WE ARE NOT A BUICK DEALER, BUT I LOOKED IT UP.I AM SHOWING OP CODE 0600663 PAYING 35.00. YOU CAN NOW FIND THE CODES IN THE PREFACE SECTION OF THE LTG.
Re: BUICK 2 YEAR MAINTANCE LABOR OP - 10/24/2013
I looked in the labor time guide too BUT wasnt looking in the right place, thanks for your help!!
Electrical Labor OP codes - 10/31/2013
When submitting a claim with an electrical labor operation, where do I find the grid location. I guess there is a schematic to look at but I can't find it? Can someone help me locate this info I need?
Re: Electrical Labor OP codes - 10/31/2013
sure can..go on Global Connect like you are looking for a labor op BUT use the VIN--go to Service Manuel--Power Signal Distribution--Wiring Systems and Power Management--Schematic and Routing Diagrams..Choose the correct section--wiring harness rputing...
Re: Electrical Labor OP codes - 10/31/2013
use the document number at the top on your claim when it comes up to enter it...
"Added Operation" Requirement gone from Policies and Procedures? - 11/21/2014
... in the Policies and Procedures that said an add line must be written with the statement "Added Operation". Also, in the warranty seminar I attended in June, Donna (I can't remember her last name) said all add lines must state "added operation". If I...
Re: Labor op ? - 10/09/2014
Ok i will try that, thanks Kristen for your help !!
Re: labor op 09230 - 10/15/2014
... sublet charge is involved in the transaction, the amount is entered in the Sublet Net Item field. Labour would only be claimed if the repair was completed by a tech at the dealership. My apologies for the delayed response. Please let me know if you...
labor op 09230 - 09/24/2014
we have a coupe corvette in the shop and it has recall 09230 we have no body shop so we send it out. should we send the whole vehicle or just the top to have it painted and how would we claim for that if it was sent out. confused !!! do we claim the...
2015 PDI labor ops - 10/02/2014
any one know about updates for 2015 vehicles for PDI ? I can't find alot of them like the 2015 terrain
Re: 2015 PDI labor ops - 10/07/2014
The 2015 PDI Reference Chart is currently in the update process. The new version will be released soon! Several models will be included with the update, including the Terrain. Thanks!
Re: 2015 PDI labor ops - 10/07/2014
thanks
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
Re: Labor op ? - 10/08/2014
Since there isn't an exact operation for this accessory, you will need to use a closest to operation - such as the air deflector operation (0511782). Kristen/jlwarranty
Re: Labor op ? - 10/09/2014
My bad, i was not very clear on this...one of the visors needs to be replaced that is the labor op i am looking for..found 0521780 but that is not compatible with this part number...
Re: closest to labor ops - 08/08/2014
I'm sorry, but no, I am still confused. How can I submit for a 'closest to' labor op and OLH at the same time? Do I just put the labor op in at 0.0 hrs and put all the labor time in OLH? For instance: a trans tech replaces a synchronizer for which...
Towing Labor Op? - 07/24/2014
... labor code". The vehicle is Certified, and still within powertrain. Am I just using the wrong op or is the towing not covered? Thanks in advance....
Re: Towing Labor Op? - 07/30/2014
I have used 0590019...it is for non-warranty tow under Powertrain. Good Luck! I hope this helps!
What Would You Do - 08/14 - 08/05/2014
... documents for the DTC's. The warranty administrator checked the LTG and found that the labour operation for the replacement of the harness paid 2.0 hours, with any additional time for component R&R to gain access, or repair time greater than 2.0 hours,...
Re: closest to labor ops - 08/12/2014
If technicians aren't supposed to look up their own labor ops/times, how are they supposed to know to punch separately for this? I know a lot of techs do look up ops to keep track of where they are but our techs have told me that they cannot see the...
Re: closest to labor ops - 08/12/2014
... I completely understand the confusion! So from what I've been reading here, you choose the labor op that is closest to the repair and enter the time in OLH instead of the "base time" slot. Right? But then if it's over 1.0 you must have it routed to...
Re: closest to labor ops - 08/12/2014
... June, 2013. In light of the latest time documentation policy updates, as well as the closest to operation requirement, it is a best practice for the technician to time document each line on the job card independently. Depending on your dealership's...
Re: Towing Labor Op? - 08/14/2014
I appreciate the reply. I actually ended up contacting the DBC and was told that the tow is not covered because there was no covered repair made. The car wouldn't start for the customer, but we found no problems with his battery. I was advised to have ...
Re: closest to labor ops - 08/14/2014
Thanks for the info, I had no idea that I'd been doing "closest ops" wrong. I was just making a note in the claim that it's closest op and using base time. Will start doing OLH from now on.
Re: closest to labor ops - 08/15/2014
wow i have been doing it all wrong too all these years! always something new to learn with this job makes it interesting !! connie
Re: closest to labor ops - 08/29/2014
Wow, I have always picked the closest op code and adjusted the time according to the repair performed, never submitted as OLH. But, I will from this point as I understand this is the only time punch time is not needed for OLH,As we won't know there is...
Re: closest to labor ops - 08/29/2014
Nope, you still need a separate punch. This is why it's so confusing. How would a tech know he needs a separate punch for the repair unless he knows ahead of time that there is no specific op available for the repair. So now when GM is saying they...
When submitting a claim with an electrical labor operation, where do I find the grid location. I guess there is a schematic to look at but I can't find it? Can someone help me locate this info I need?
Re: Electrical Labor OP codes - 10/31/2013
sure can..go on Global Connect like you are looking for a labor op BUT use the VIN--go to Service Manuel--Power Signal Distribution--Wiring Systems and Power Management--Schematic and Routing Diagrams..Choose the correct section--wiring harness rputing...
Re: Electrical Labor OP codes - 10/31/2013
use the document number at the top on your claim when it comes up to enter it...
"Added Operation" Requirement gone from Policies and Procedures? - 11/21/2014
... in the Policies and Procedures that said an add line must be written with the statement "Added Operation". Also, in the warranty seminar I attended in June, Donna (I can't remember her last name) said all add lines must state "added operation". If I...
Re: Labor op ? - 10/09/2014
Ok i will try that, thanks Kristen for your help !!
Re: labor op 09230 - 10/15/2014
... sublet charge is involved in the transaction, the amount is entered in the Sublet Net Item field. Labour would only be claimed if the repair was completed by a tech at the dealership. My apologies for the delayed response. Please let me know if you...
labor op 09230 - 09/24/2014
we have a coupe corvette in the shop and it has recall 09230 we have no body shop so we send it out. should we send the whole vehicle or just the top to have it painted and how would we claim for that if it was sent out. confused !!! do we claim the...
2015 PDI labor ops - 10/02/2014
any one know about updates for 2015 vehicles for PDI ? I can't find alot of them like the 2015 terrain
Re: 2015 PDI labor ops - 10/07/2014
The 2015 PDI Reference Chart is currently in the update process. The new version will be released soon! Several models will be included with the update, including the Terrain. Thanks!
Re: 2015 PDI labor ops - 10/07/2014
thanks
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
Re: Labor op ? - 10/08/2014
Since there isn't an exact operation for this accessory, you will need to use a closest to operation - such as the air deflector operation (0511782). Kristen/jlwarranty
Re: Labor op ? - 10/09/2014
My bad, i was not very clear on this...one of the visors needs to be replaced that is the labor op i am looking for..found 0521780 but that is not compatible with this part number...
Re: closest to labor ops - 08/08/2014
I'm sorry, but no, I am still confused. How can I submit for a 'closest to' labor op and OLH at the same time? Do I just put the labor op in at 0.0 hrs and put all the labor time in OLH? For instance: a trans tech replaces a synchronizer for which...
Towing Labor Op? - 07/24/2014
... labor code". The vehicle is Certified, and still within powertrain. Am I just using the wrong op or is the towing not covered? Thanks in advance....
Re: Towing Labor Op? - 07/30/2014
I have used 0590019...it is for non-warranty tow under Powertrain. Good Luck! I hope this helps!
What Would You Do - 08/14 - 08/05/2014
... documents for the DTC's. The warranty administrator checked the LTG and found that the labour operation for the replacement of the harness paid 2.0 hours, with any additional time for component R&R to gain access, or repair time greater than 2.0 hours,...
Re: closest to labor ops - 08/12/2014
If technicians aren't supposed to look up their own labor ops/times, how are they supposed to know to punch separately for this? I know a lot of techs do look up ops to keep track of where they are but our techs have told me that they cannot see the...
Re: closest to labor ops - 08/12/2014
... I completely understand the confusion! So from what I've been reading here, you choose the labor op that is closest to the repair and enter the time in OLH instead of the "base time" slot. Right? But then if it's over 1.0 you must have it routed to...
Re: closest to labor ops - 08/12/2014
... June, 2013. In light of the latest time documentation policy updates, as well as the closest to operation requirement, it is a best practice for the technician to time document each line on the job card independently. Depending on your dealership's...
Re: Towing Labor Op? - 08/14/2014
I appreciate the reply. I actually ended up contacting the DBC and was told that the tow is not covered because there was no covered repair made. The car wouldn't start for the customer, but we found no problems with his battery. I was advised to have ...
Re: closest to labor ops - 08/14/2014
Thanks for the info, I had no idea that I'd been doing "closest ops" wrong. I was just making a note in the claim that it's closest op and using base time. Will start doing OLH from now on.
Re: closest to labor ops - 08/15/2014
wow i have been doing it all wrong too all these years! always something new to learn with this job makes it interesting !! connie
Re: closest to labor ops - 08/29/2014
Wow, I have always picked the closest op code and adjusted the time according to the repair performed, never submitted as OLH. But, I will from this point as I understand this is the only time punch time is not needed for OLH,As we won't know there is...
Re: closest to labor ops - 08/29/2014
Nope, you still need a separate punch. This is why it's so confusing. How would a tech know he needs a separate punch for the repair unless he knows ahead of time that there is no specific op available for the repair. So now when GM is saying they...
Roadside Assistance Labor Ops - 05/29/2014
Does anyone know where to find the labor ops for the roadside assistance services that come with GM Powertrain Warranty?
Re: Roadside Assistance Labor Ops - 05/30/2014
i MAY BE MISTAKED BUT I THINK ROADSIDE ASSISTANCE FILES THEIR OWN CLAIMS WITH GM..
Re: Roadside Assistance Labor Ops - 05/30/2014
Bulletin 07-00-89-037 Warranty Administration-Courtesy Transportation and Roadside Assistance Programs provides detail on this program. Kristen/jlwarranty
Re: Not Sure about Labor Code - 04/09/2014
there no labor op for cleaning but you can use the closest labor op
2015 Option C Labor Rate Increase - 12/24/2014
Effective January 1, 2015, Option C Warranty Labor Rate plan dealers will receive a 2.5% labor rate increase. The new rate will be posted in GWM under the View Service Agent Profile link by selecting Labor Rates effective 1-1-2015. Your DSP software...
Closest labor operation - 04/16/2015
... we did not replace the drain hose...it was simply reattached. Is this considered a closest labor op since no replacement was actually required? It pays 2.0, but they are only trying to claim 1 hour (with only a piddly .30 punched on the job card). ...
Re: Closest labor operation - 04/16/2015
I would only pay the .3 period.
Re: Closest labor operation - 04/16/2015
That is a closest to op code. It would be submitted in olh with actual clock time which you say is 0.3 . It would also require service manager auth e with explanation,date and time.
Re: Closest labor operation - 04/16/2015
Thanks guys. That's how I typically submit them, but every now and then the advisors like to try and challenge me.
closest to labor ops - 08/07/2014
... the new P&P guidelines (bul 14-00-89-003), and was confused by the mention of 'closest to' labor ops being submitted as OLH. Upon reviewing the bulletin there is no mention of this; can anyone suggest where I can find more info on how to process repairs...
Required Operating Procedures - UPDATED - 11/26/2014
Bulletin 04-00-89-015I, Required Operating Procedures, has been revised to align with the 2014 2nd Edition Policies and Procedures Manual, released on 11/18/2014 and update the Service Management Approvals and Transaction Authorizations table.
ST labor ops on new model vehicles - 02/27/2015
... have the rear side door latch replaced (p/n 13592258). The LTG in SI shows ST for time for labor op 2061720. Tech has 2+ hours clocked. What amount of time would you submit for? Thanks in advance!...
Re: ST labor ops on new model vehicles - 03/02/2015
straight time is what ever the tech has punch on the job card. thats what you would submit
Closest Too Labor Op claims - 03/03/2015
... may only be working and clocked on to one vehicle per service event. o When using a "closest to" labour code, a time recording must be documented to validate the time claimed. The time claimed must be submitted in OLH." However when I submit a closest...
Re: Closest Too Labor Op claims - 03/03/2015
Hello! The information regarding closest to labor operations & time submission is found in the Service P&P Article 4.1.1. Keep in mind that the transaction must be authorized for OLH and time documented. If the time submitted in OLH exceeds your empowerment,...
Re: Closest Too Labor Op claims - 03/03/2015
Thank you Kristen, I knew I had read that somewhere but couldn't locate it. The last three "closest too labor op transactions" I have submitted with time in the OLH box have been rejected. My GM Authorizer specifically asked me why I was submitting...
Techs looking up their own Labor ops - 03/13/2015
... I know the access should be limited to Service management and the Warranty admin, but in the shop here the techs are actually putting the labor-op, and the time they are looking for right in their story. Changing this in our store, I know I am going...
Re: Techs looking up their own Labor ops - 03/13/2015
... 3.2--policies applicable to all job card systems and go to 2.3.10 General Motors Labor operations and times! there is a paragraph about labor times on job cards hope this is what you are looking for...
Rental Only labor op - 06/23/2015
Does anyone know the labor op for a claim with rental only?
Re: Rental Only labor op - 06/25/2015
0600008 can be used for one day rental. Not sure if there is another one for multiple days. See TSB 07-00-89-037G.
Re: Rental Only labor op - 06/25/2015
Thank you.
Re: Rental Only labor op - 06/25/2015
You are most certainly welcome :)
CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/29/2015
CAN ANYONE HELP ME PLEASE. I HAVE 2011 CHE MALIBU WITH A 6T40 TRANSMISSION. MY TECH DID A 2-6 PISTON CLUTCH OVERHAUL AND I HAVE BEEN ALL THROUGH SI TRYING TO FIND THE LABOR OP. CAN ANYONE HELP ME PLEASE. THANK YOU
Re: CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/30/2015
Have you tried: 8465732 2-6 Clutch Plate Overhaul - closest to operation?
Re: CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/30/2015
... MY TECH DID A 2-6 PISTON CLUTCH OVERHAUL AND I HAVE BEEN ALL THROUGH SI TRYING TO FIND THE LABOR OP. CAN ANYONE HELP ME PLEASE. THANK YOU [/quote] THANK YOU, I DO HAVE THAT LABOR OP. I WAS JUDT LOOKING TO SEE IF THERE WAS A LABOR OP FOR THAT REPAIR....
Does anyone know where to find the labor ops for the roadside assistance services that come with GM Powertrain Warranty?
Re: Roadside Assistance Labor Ops - 05/30/2014
i MAY BE MISTAKED BUT I THINK ROADSIDE ASSISTANCE FILES THEIR OWN CLAIMS WITH GM..
Re: Roadside Assistance Labor Ops - 05/30/2014
Bulletin 07-00-89-037 Warranty Administration-Courtesy Transportation and Roadside Assistance Programs provides detail on this program. Kristen/jlwarranty
Re: Not Sure about Labor Code - 04/09/2014
there no labor op for cleaning but you can use the closest labor op
2015 Option C Labor Rate Increase - 12/24/2014
Effective January 1, 2015, Option C Warranty Labor Rate plan dealers will receive a 2.5% labor rate increase. The new rate will be posted in GWM under the View Service Agent Profile link by selecting Labor Rates effective 1-1-2015. Your DSP software...
Closest labor operation - 04/16/2015
... we did not replace the drain hose...it was simply reattached. Is this considered a closest labor op since no replacement was actually required? It pays 2.0, but they are only trying to claim 1 hour (with only a piddly .30 punched on the job card). ...
Re: Closest labor operation - 04/16/2015
I would only pay the .3 period.
Re: Closest labor operation - 04/16/2015
That is a closest to op code. It would be submitted in olh with actual clock time which you say is 0.3 . It would also require service manager auth e with explanation,date and time.
Re: Closest labor operation - 04/16/2015
Thanks guys. That's how I typically submit them, but every now and then the advisors like to try and challenge me.
closest to labor ops - 08/07/2014
... the new P&P guidelines (bul 14-00-89-003), and was confused by the mention of 'closest to' labor ops being submitted as OLH. Upon reviewing the bulletin there is no mention of this; can anyone suggest where I can find more info on how to process repairs...
Required Operating Procedures - UPDATED - 11/26/2014
Bulletin 04-00-89-015I, Required Operating Procedures, has been revised to align with the 2014 2nd Edition Policies and Procedures Manual, released on 11/18/2014 and update the Service Management Approvals and Transaction Authorizations table.
ST labor ops on new model vehicles - 02/27/2015
... have the rear side door latch replaced (p/n 13592258). The LTG in SI shows ST for time for labor op 2061720. Tech has 2+ hours clocked. What amount of time would you submit for? Thanks in advance!...
Re: ST labor ops on new model vehicles - 03/02/2015
straight time is what ever the tech has punch on the job card. thats what you would submit
Closest Too Labor Op claims - 03/03/2015
... may only be working and clocked on to one vehicle per service event. o When using a "closest to" labour code, a time recording must be documented to validate the time claimed. The time claimed must be submitted in OLH." However when I submit a closest...
Re: Closest Too Labor Op claims - 03/03/2015
Hello! The information regarding closest to labor operations & time submission is found in the Service P&P Article 4.1.1. Keep in mind that the transaction must be authorized for OLH and time documented. If the time submitted in OLH exceeds your empowerment,...
Re: Closest Too Labor Op claims - 03/03/2015
Thank you Kristen, I knew I had read that somewhere but couldn't locate it. The last three "closest too labor op transactions" I have submitted with time in the OLH box have been rejected. My GM Authorizer specifically asked me why I was submitting...
Techs looking up their own Labor ops - 03/13/2015
... I know the access should be limited to Service management and the Warranty admin, but in the shop here the techs are actually putting the labor-op, and the time they are looking for right in their story. Changing this in our store, I know I am going...
Re: Techs looking up their own Labor ops - 03/13/2015
... 3.2--policies applicable to all job card systems and go to 2.3.10 General Motors Labor operations and times! there is a paragraph about labor times on job cards hope this is what you are looking for...
Rental Only labor op - 06/23/2015
Does anyone know the labor op for a claim with rental only?
Re: Rental Only labor op - 06/25/2015
0600008 can be used for one day rental. Not sure if there is another one for multiple days. See TSB 07-00-89-037G.
Re: Rental Only labor op - 06/25/2015
Thank you.
Re: Rental Only labor op - 06/25/2015
You are most certainly welcome :)
CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/29/2015
CAN ANYONE HELP ME PLEASE. I HAVE 2011 CHE MALIBU WITH A 6T40 TRANSMISSION. MY TECH DID A 2-6 PISTON CLUTCH OVERHAUL AND I HAVE BEEN ALL THROUGH SI TRYING TO FIND THE LABOR OP. CAN ANYONE HELP ME PLEASE. THANK YOU
Re: CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/30/2015
Have you tried: 8465732 2-6 Clutch Plate Overhaul - closest to operation?
Re: CAN'T FIND LABOR OP FOR 2-6 CLUTCH PISTON OVERHAUL ON 2011 CHEV MALIBU - 06/30/2015
... MY TECH DID A 2-6 PISTON CLUTCH OVERHAUL AND I HAVE BEEN ALL THROUGH SI TRYING TO FIND THE LABOR OP. CAN ANYONE HELP ME PLEASE. THANK YOU [/quote] THANK YOU, I DO HAVE THAT LABOR OP. I WAS JUDT LOOKING TO SEE IF THERE WAS A LABOR OP FOR THAT REPAIR....
OPEN LOT RECALLS THAT GET DEALER TRADED? - 07/02/2015
What do I do if I have a vehichle that has an open recall and the vehichle gets dealer traded ? Please let me know with any info and thanks ahead in advance!!
Closest Available Labor Operation - 07/03/2015
We had to remove and reinstall a foglamp in order to replace broken fasteners. The best labor operation to use is fog lamp replacement, does this fall in the "CLOSEST LABOR OPERATION" category where all labor goes into OLH? Or because we removed the...
Re: Closest Available Labor Operation - 07/07/2015
Recommend handling as a closest to operation with labor being handled as OLH. Fog lamp R&I (not replace) to access another component.
Re: Closest Available Labor Operation - 07/08/2015
... We would've needed DMA approval for 2.9 OLH hours because it's the closest available labor operation. He did not agree, since all of the same steps were taken to replace the lamp EXCEPT actually replacing it. His concern is, if all other dealers are...
Re: Closest Available Labor Operation - 07/09/2015
cnkraemer - I understand your service manager's hesitation. While use of OLH for a closest to op isn't new, many dealers are not familiar with the policy. We, at jlwarranty, handle closest to operations with OLH routinely for our dealer customers....
Re: Closest Available Labor Operation - 07/09/2015
... been doing this since 04/24/2015 and I'm quickly learning what can and cant do. Just want to properly claim it as I have had some of these come through....
Re: Closest Available Labor Operation - 07/09/2015
DCain2015 - handle these situations as you would a regular OLH situation (time documentation / service manager authorization / comments supporting closest to operation).
Re: Closest Available Labor Operation - 07/10/2015
Kristen, I would like to know what section of P&P manual for the information for the closest labor operation. Thank you.
Re: Closest Available Labor Operation - 07/10/2015
Sure Warranty1! The information regarding closest labor operation is within P&P Article 4.1.1 (Transaction Submission Policies and Filing Time Limits) Kristen/jlwarranty
Re: Closest Available Labor Operation - 07/13/2015
I would be curious to know what the broken fasteners are? What do they fasten to on the vehicle? If they are lamp fasteners then the fog lamp labor code is not necessarily what I would call a closest labor code, but would be the actual labor code. There ...
Re: Closest Available Labor Operation - 07/14/2015
... This is what happened. I'm just having a problem with the whole OLH time for closest available op situation. I've tried every word I could think of to use in the LTG for fastener/bolt/screw/attachment/lug/nut.....and nothing comes up! Either way,...
Re: Closest Available Labor Operation - 07/14/2015
Since the fasteners are directly related to the fog lamp, I would recommend that you simply use the fog lamp labor code with base time. It would not be necessary to use a closest to labor code since the repair does directly involve the fog lamp's status. ...
Re: Closest Available Labor Operation - 07/14/2015
tweiss-I'm partial to agreeing with you except that all of the pros are saying the exact opposite. We used the OLH in this case and had to send it for DMA auth which was approved. I'll be curious to hear if any wording gets changed at some point. I...
Re: Closest Available Labor Operation - 08/21/2015
... repair, with 00 time : ) For a GM repair only procedure (that does not have a repair only labor op), select the closest to operation (which may be the replace op) & enter the labor time in the OLH labor field. Kristen / jlwarranty...
Re: Closest Available Labor Operation - 08/20/2015
To claim a repair instead of replace time I have used the labor op for it with base time but have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still...
new vehicle open recalls - 09/08/2015
New car sales could not pull incentives on a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle ...
Re: new vehicle open recalls - 09/08/2015
you might want to check IVH in global connect it should tell you if there is an open recall on a vehicle
Re: new vehicle open recalls - 09/08/2015
I was wanting a way to check all inventory weekly to see if any open recalls to keep everything up to date. when I use the service update bulletins vins for previous 100 days, it not pulling all the open recalls. Open for suggestions on how everyone...
Re: new vehicle open recalls - 09/10/2015
on global connect go into your APS scroll down to service there you will find an ap for Field Action Inventory Reports for both new and used cars just download them. hope this helps you
Re: new vehicle open recalls - 09/10/2015
Thank you for replying, but I am doing that report and it is not showing all the open recalls for some reason. Any other suggestions
Re: new vehicle open recalls - 09/14/2015
that's the only way i know to keep up unless you can get the Vin number of the vehicle with the open recall and check the viss .
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: Rental Only labor op - 01/23/2016
I just took over the warranty and I have claims already paid but rental was not submitted. Does anyone know how I can submit it to get paid. Thanks
Re: Rental Only labor op - 01/25/2016
If your on adp, go back into global warranty, click on view transactions by job card #, put in that specific job card # for the rental your wanting to add. select the line to add the credit to under actions. click on the adjustment and go to rental and ...
Re: Rental Only labor op - 01/25/2016
Thank you so much
What do I do if I have a vehichle that has an open recall and the vehichle gets dealer traded ? Please let me know with any info and thanks ahead in advance!!
Closest Available Labor Operation - 07/03/2015
We had to remove and reinstall a foglamp in order to replace broken fasteners. The best labor operation to use is fog lamp replacement, does this fall in the "CLOSEST LABOR OPERATION" category where all labor goes into OLH? Or because we removed the...
Re: Closest Available Labor Operation - 07/07/2015
Recommend handling as a closest to operation with labor being handled as OLH. Fog lamp R&I (not replace) to access another component.
Re: Closest Available Labor Operation - 07/08/2015
... We would've needed DMA approval for 2.9 OLH hours because it's the closest available labor operation. He did not agree, since all of the same steps were taken to replace the lamp EXCEPT actually replacing it. His concern is, if all other dealers are...
Re: Closest Available Labor Operation - 07/09/2015
cnkraemer - I understand your service manager's hesitation. While use of OLH for a closest to op isn't new, many dealers are not familiar with the policy. We, at jlwarranty, handle closest to operations with OLH routinely for our dealer customers....
Re: Closest Available Labor Operation - 07/09/2015
... been doing this since 04/24/2015 and I'm quickly learning what can and cant do. Just want to properly claim it as I have had some of these come through....
Re: Closest Available Labor Operation - 07/09/2015
DCain2015 - handle these situations as you would a regular OLH situation (time documentation / service manager authorization / comments supporting closest to operation).
Re: Closest Available Labor Operation - 07/10/2015
Kristen, I would like to know what section of P&P manual for the information for the closest labor operation. Thank you.
Re: Closest Available Labor Operation - 07/10/2015
Sure Warranty1! The information regarding closest labor operation is within P&P Article 4.1.1 (Transaction Submission Policies and Filing Time Limits) Kristen/jlwarranty
Re: Closest Available Labor Operation - 07/13/2015
I would be curious to know what the broken fasteners are? What do they fasten to on the vehicle? If they are lamp fasteners then the fog lamp labor code is not necessarily what I would call a closest labor code, but would be the actual labor code. There ...
Re: Closest Available Labor Operation - 07/14/2015
... This is what happened. I'm just having a problem with the whole OLH time for closest available op situation. I've tried every word I could think of to use in the LTG for fastener/bolt/screw/attachment/lug/nut.....and nothing comes up! Either way,...
Re: Closest Available Labor Operation - 07/14/2015
Since the fasteners are directly related to the fog lamp, I would recommend that you simply use the fog lamp labor code with base time. It would not be necessary to use a closest to labor code since the repair does directly involve the fog lamp's status. ...
Re: Closest Available Labor Operation - 07/14/2015
tweiss-I'm partial to agreeing with you except that all of the pros are saying the exact opposite. We used the OLH in this case and had to send it for DMA auth which was approved. I'll be curious to hear if any wording gets changed at some point. I...
Re: Closest Available Labor Operation - 08/21/2015
... repair, with 00 time : ) For a GM repair only procedure (that does not have a repair only labor op), select the closest to operation (which may be the replace op) & enter the labor time in the OLH labor field. Kristen / jlwarranty...
Re: Closest Available Labor Operation - 08/20/2015
To claim a repair instead of replace time I have used the labor op for it with base time but have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still...
new vehicle open recalls - 09/08/2015
New car sales could not pull incentives on a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle ...
Re: new vehicle open recalls - 09/08/2015
you might want to check IVH in global connect it should tell you if there is an open recall on a vehicle
Re: new vehicle open recalls - 09/08/2015
I was wanting a way to check all inventory weekly to see if any open recalls to keep everything up to date. when I use the service update bulletins vins for previous 100 days, it not pulling all the open recalls. Open for suggestions on how everyone...
Re: new vehicle open recalls - 09/10/2015
on global connect go into your APS scroll down to service there you will find an ap for Field Action Inventory Reports for both new and used cars just download them. hope this helps you
Re: new vehicle open recalls - 09/10/2015
Thank you for replying, but I am doing that report and it is not showing all the open recalls for some reason. Any other suggestions
Re: new vehicle open recalls - 09/14/2015
that's the only way i know to keep up unless you can get the Vin number of the vehicle with the open recall and check the viss .
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: Rental Only labor op - 01/23/2016
I just took over the warranty and I have claims already paid but rental was not submitted. Does anyone know how I can submit it to get paid. Thanks
Re: Rental Only labor op - 01/25/2016
If your on adp, go back into global warranty, click on view transactions by job card #, put in that specific job card # for the rental your wanting to add. select the line to add the credit to under actions. click on the adjustment and go to rental and ...
Re: Rental Only labor op - 01/25/2016
Thank you so much
Flush Code Required Labor Ops - 02/03/2016
Years ago, I had a list of labor operation codes that required flush codes when submitting them, but it is missing, does anyone remember seeing this list anywhere or know where to find it? I'm exhausting my resources.
Re: Flush Code Required Labor Ops - 02/03/2016
... and added an important note to the warranty section of the bulletin stating: Important: All Labor Operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to...
CAP ON TIMES FOR LABOR OPS FOR BODY WORK - 02/04/2016
I WAS JUST INFORMED THAT THERE IS A CAP ON THE LABOR HOURS FOR THE BODY LABOR OPS. CAN ANYONE TELL ME WHERE I FIND THAT?
Re: Flush Code Required Labor Ops - 02/05/2016
Thank you Kristen, I found the bulletin you referenced, but didn't realize it was the one that had included the labor operation codes in an older version. I showed my tech where it says, at the top of a labor operation, that the time includes flushing...
Re: Flush Code Required Labor Ops - 02/05/2016
I have a copy of the list you may be referring to, it says "transmission labor op requiring transmission cooler flush to be completed". It is not a document from SI and I did not see it in any of the manuals. I may have received it at warranty training....
Re: Flush Code Required Labor Ops - 02/08/2016
daphnec-that would be great. I'd appreciate it, I'm glad to hear someone else know what I'm talking about too! My email is ckraemer@browndaub.com. Thank you again!
TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/19/2016
... to be broken when he removed from the package and the parts dept states they can not return due to opened package ??? Told I would have to B claim for a defective part ??? Please help on this issue Thank you so much...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Please refer to the Parts and Accessories Policy & Procedures Manual Article 1.3.9 for detail on this issue. "Parts and accessories found to be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for ...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Thank you so much for your help, I read that and i wanted clarity on this.
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Parts is still saying they will not return the part because they have no idea if the tech dropped it before he opened it and there other argument is that the tech opened the package and therfore can not be returned. I have some stubborn guys !!!
OPEN RECALLS ON STOCK UNITS - 02/23/2016
... !!! I had called DBC and was a little confused on the process of stock units that have recalls open but say they are expired due to out of base warranty. VIN # FR198377 example I belive i understood even if they are expired on a stock unit or if we...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
It appears that the VIN you have referenced has a few open Service Updates. Service Update Bulletins involve the immediate correction of new/unsold vehicles in service agent inventory as well as allowing service agents to correct involved customer vehicles...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
... parts department just doesn't want to do the work. How would one know the part is broken without opening the container first? I'm not sure why they're insisting they can't return it for that reason, it doesn't make any sense. What kind of part is...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
Thank you for your response, the part is a steering wheel position sensor. Service and Parts manager need"s to be the one to make that decision on how to handle this. I feel 100% certain in my decision not to claim as a failed part thru warranty. But ...
Labor op for sill plate?! - 03/02/2016
I can not find a close labor op for a door sill plate (pn 22879922) on a 2016 Cadillac SRX 3gyfnee38gs573401 Any ideas? Joe
Re: Labor op for sill plate?! - 03/02/2016
IF IT'S THE FRONT DOOR USE, 1043230, IF THE REAR USE 1044350.
Closest To Labor Operations and Time - 03/03/2016
... seen recently, but is there a specific place where it says when using a closest available labor operation, that the labor time gets put into OLH? I thought I read somewhere that with the updated P&P that that information wasn't specifically included...
Re: Closest To Labor Operations and Time - 03/03/2016
With the latest revision of the P&P, there is no longer documentation stating that when using a closest to operation labor time must be claimed as OLH. Kristen / jlwarranty
Re: Closest To Labor Operations and Time - 03/04/2016
Okay, I looked everywhere and couldn't find it, but I wish they would specifically say how they wanted it handled so there was no question. Considering how often we run into using a closest op. Thanks!
Re: Flush Code Required Labor Ops - 04/25/2016
[quote] daphnec: I have a copy of the list you may be referring to, it says "transmission labor op requiring transmission cooler flush to be completed". It is not a document from SI and I did not see it in any of the manuals. I may have received it at...
Re: Flush Code Required Labor Ops - 04/25/2016
Would someone please e-mail me the list of labor ops required for the Flush Code submissions on warranty claims. I appreciate it very much. susanzietz@ryangmc.com Thank you
Added Operation? - 03/21/2017
If you have an added operation, line 3, due to a Multi Point inspection on line 1, would this be considered "When there is a single concern from a customer that ultimately results in two or more unrelated repairs, lines added for those repairs are not...
LPO ACCESSORIES LABOR OP 0590032 - 03/28/2017
IS ANYONE ELSE HAVING PROBLEMS SUBMITTING PDI ACCESSORIES UNDER LABOR OP 0590032 AND GETTING REJECTED FOR CODE 084 ????
Choosing the correct Labor Operation Code? - 02/21/2017
... up and entered into the Causal Part Number Field.So, for this example, would we use the Labor op Code for Rod Replacement, NOT Engine Replacement?...
Labor OP for Diesel Temperature sensor replacement - 01/18/2017
I have the labor OP for the Exhaust Temperature Sensor Replacement-Position 2, but when replacing it you need to do a regen afterwards and I can not find a laboe op for that procedure. Can someone help me out with this?
Years ago, I had a list of labor operation codes that required flush codes when submitting them, but it is missing, does anyone remember seeing this list anywhere or know where to find it? I'm exhausting my resources.
Re: Flush Code Required Labor Ops - 02/03/2016
... and added an important note to the warranty section of the bulletin stating: Important: All Labor Operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter replacement include labor time to...
CAP ON TIMES FOR LABOR OPS FOR BODY WORK - 02/04/2016
I WAS JUST INFORMED THAT THERE IS A CAP ON THE LABOR HOURS FOR THE BODY LABOR OPS. CAN ANYONE TELL ME WHERE I FIND THAT?
Re: Flush Code Required Labor Ops - 02/05/2016
Thank you Kristen, I found the bulletin you referenced, but didn't realize it was the one that had included the labor operation codes in an older version. I showed my tech where it says, at the top of a labor operation, that the time includes flushing...
Re: Flush Code Required Labor Ops - 02/05/2016
I have a copy of the list you may be referring to, it says "transmission labor op requiring transmission cooler flush to be completed". It is not a document from SI and I did not see it in any of the manuals. I may have received it at warranty training....
Re: Flush Code Required Labor Ops - 02/08/2016
daphnec-that would be great. I'd appreciate it, I'm glad to hear someone else know what I'm talking about too! My email is ckraemer@browndaub.com. Thank you again!
TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/19/2016
... to be broken when he removed from the package and the parts dept states they can not return due to opened package ??? Told I would have to B claim for a defective part ??? Please help on this issue Thank you so much...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Please refer to the Parts and Accessories Policy & Procedures Manual Article 1.3.9 for detail on this issue. "Parts and accessories found to be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for ...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Thank you so much for your help, I read that and i wanted clarity on this.
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Parts is still saying they will not return the part because they have no idea if the tech dropped it before he opened it and there other argument is that the tech opened the package and therfore can not be returned. I have some stubborn guys !!!
OPEN RECALLS ON STOCK UNITS - 02/23/2016
... !!! I had called DBC and was a little confused on the process of stock units that have recalls open but say they are expired due to out of base warranty. VIN # FR198377 example I belive i understood even if they are expired on a stock unit or if we...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
It appears that the VIN you have referenced has a few open Service Updates. Service Update Bulletins involve the immediate correction of new/unsold vehicles in service agent inventory as well as allowing service agents to correct involved customer vehicles...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
... parts department just doesn't want to do the work. How would one know the part is broken without opening the container first? I'm not sure why they're insisting they can't return it for that reason, it doesn't make any sense. What kind of part is...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
Thank you for your response, the part is a steering wheel position sensor. Service and Parts manager need"s to be the one to make that decision on how to handle this. I feel 100% certain in my decision not to claim as a failed part thru warranty. But ...
Labor op for sill plate?! - 03/02/2016
I can not find a close labor op for a door sill plate (pn 22879922) on a 2016 Cadillac SRX 3gyfnee38gs573401 Any ideas? Joe
Re: Labor op for sill plate?! - 03/02/2016
IF IT'S THE FRONT DOOR USE, 1043230, IF THE REAR USE 1044350.
Closest To Labor Operations and Time - 03/03/2016
... seen recently, but is there a specific place where it says when using a closest available labor operation, that the labor time gets put into OLH? I thought I read somewhere that with the updated P&P that that information wasn't specifically included...
Re: Closest To Labor Operations and Time - 03/03/2016
With the latest revision of the P&P, there is no longer documentation stating that when using a closest to operation labor time must be claimed as OLH. Kristen / jlwarranty
Re: Closest To Labor Operations and Time - 03/04/2016
Okay, I looked everywhere and couldn't find it, but I wish they would specifically say how they wanted it handled so there was no question. Considering how often we run into using a closest op. Thanks!
Re: Flush Code Required Labor Ops - 04/25/2016
[quote] daphnec: I have a copy of the list you may be referring to, it says "transmission labor op requiring transmission cooler flush to be completed". It is not a document from SI and I did not see it in any of the manuals. I may have received it at...
Re: Flush Code Required Labor Ops - 04/25/2016
Would someone please e-mail me the list of labor ops required for the Flush Code submissions on warranty claims. I appreciate it very much. susanzietz@ryangmc.com Thank you
Added Operation? - 03/21/2017
If you have an added operation, line 3, due to a Multi Point inspection on line 1, would this be considered "When there is a single concern from a customer that ultimately results in two or more unrelated repairs, lines added for those repairs are not...
LPO ACCESSORIES LABOR OP 0590032 - 03/28/2017
IS ANYONE ELSE HAVING PROBLEMS SUBMITTING PDI ACCESSORIES UNDER LABOR OP 0590032 AND GETTING REJECTED FOR CODE 084 ????
Choosing the correct Labor Operation Code? - 02/21/2017
... up and entered into the Causal Part Number Field.So, for this example, would we use the Labor op Code for Rod Replacement, NOT Engine Replacement?...
Labor OP for Diesel Temperature sensor replacement - 01/18/2017
I have the labor OP for the Exhaust Temperature Sensor Replacement-Position 2, but when replacing it you need to do a regen afterwards and I can not find a laboe op for that procedure. Can someone help me out with this?
2017 GM Warranty Operation Manual - 01/19/2017
I downloaded the GM Warranty Operation Manual today and was looking through it. I believe there is a misprint on page 33 under Roadside Assisitance. It states that dealers can perform their own roadside assistance which I believe is not true since my...
Opel or Vauxhall? - 02/02/2017
Can anyone tell me how I would find this on a vehicle? I see it in some Labor Operations and haven't been able to determine how to know whether to use it or not. Thanks
Warranty Operations Manual Update - 12/22/2016
The Best GM Warranty Training Manual Available! Features condensed GM Service Policy & Procedures information outlined in an easy to read format. Free Download
Re: Flush Code Required Labor Ops - 08/09/2016
Please make that three connie@davekring.com and thanks!
Re: Flush Code Required Labor Ops - 08/11/2016
I would also love to have it too. carolr1262@aol.com Thanks so much!
Labor op 0590062 DEF TOP OFF AT PDI - 04/20/2017
I have been having a rejection error 076 Miscelleneous net item amount exceeds the allowance for labor op. 0590052. I was informed to use labor op 0590062 for PDI DEF FLUID ADDS. I asked if there was a bulletin explaining the change and was informed that...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
Can anyone point me in a direction of where to get the information on which types of labor operations and claim types are excluded when it comes to determining your cost per vehicle serviced on the monthly analysis report? My understanding is that...
Labor Operatins and OLH? - 06/02/2017
Can anyone tell me how to find information on the definition of Consequential OLH and regular OLH, how to determine that, which needs approval, etc? I've just spent an hour trying to find any information in P&P, Warranty Manual, GCUS searches...so ...
Clarification on closest labor op please! - 07/14/2017
So all along we really have not gotten "closest labor op" auth on repairs where a component is repaired and not replaced. A perfect example is when using a oil pan replacement labor op when just the seal is replaced. Not too long ago I ran...
Can't find an opcode that won't reject - 09/21/2017
2015 Silverado came in, license plate lamps inop. Tech replaced BCM which allowed all but 2 lights to come on. Found a short to ground in the rear lamp junction block, which probably caused the BCM to fail (collateral damage). The part...
Re: Tonneau cover opcode - 06/17/2011
... accessory as I9350. Afterwards, I resubmit the rejected claim as ZREG with R9350 as the opcode and it paid. What is everyone else's dealership process when installing accessories? Does the service department print off a copy for submission? Does...
Re: Tonneau cover opcode - 06/17/2011
I've instructed the advisors to give me the RO before it goes into the office to accounting. I print off a 2nd copy of the invoice to submit off of and give the hard copy & invoice to the office to process. Seems to be working pretty well, but I'll bet...
I LABOR OP - 06/20/2011
TRYING TO FIND A INSTALL LABOR OP FOR A GM 6 DISC CHANGER.ANY IDEAS.THOUGHT ABOUT USING THE VIDEO DISC PLAYER.IF NOT NO BIGGY I JUST WONT RUN ONE THANKS.OH AND ITS FOR A GMC 2011 2WD PICKUP TRUCK
Re: I LABOR OP - 06/20/2011
I9293 ??
Re: I LABOR OP - 06/20/2011
THANKS FOR THE HELP,IM NOT GOING TO WORRY ABOUT IT
Add on for Labor Op K7251 - 06/21/2011
I submitted a claim with labor op K7251 and after using the Labor Op Add on guide I added 0.5 to regular labor hours and had a flush code with it but it rejected saying that the base labor hours for labor code K7251 was reduced to GM labor file time....
Re: Add on for Labor Op K7251 - 06/21/2011
... olh's are signed off on by your service manager, and put in comments what the extra time is for...hope this helps you....
DISTRIBUTOR LABOR OP - 06/21/2011
LOOKING FOR A LABOR OP FOR: 1996 CORVETTE "DISTRIBUTOR" 1G1YY22P1T5113571
Re: DISTRIBUTOR LABOR OP - 06/22/2011
Since the LTG doesn't go back that far, my guess would be to use the nearest opcode. Since the newer cars don't use distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past?...
RADIO LABOR OP FOR INSTALL ONLY - 05/04/2011
... CUST - REQUESTED BE RETURNED) -- HAD TO RIGHT NEW JOB CARD "TOO INSTALL" R0760 STATES: USE LABOR OP IF COMPLETED IN SAME DAY --- UNABLE TO LOCATE LABOR OP FOR INSTALL ONLY ????...
Re: RADIO LABOR OP FOR INSTALL ONLY - 05/05/2011
ITS OK TO USE R0760...THEY NO LONGER HAVE ANOTHER OP TO USE ..HOPE THIS HELPS YOU.
labor operation - 05/10/2011
we replaced the AC Aspirator on a 2011 GMC sierra 2500HD.i cannot find the labor operation and i know its there.the part is located in the headliner...any help is appreciated...
Re: labor operation - 05/10/2011
Double check with your tech, but I think it's the: Inside Air Temperature Sensor Replacement OPERATION NUMBER: D1212 LABOR TIME: 0.6 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD:...
Re: labor operation - 05/10/2011
thanks Mark i saw that one when i was looking i will check with the tech to make sure...
Re: Tonneau cover opcode - 06/03/2011
[quote] bhoneycutt1: Yes, you would need the purchase date, mileage and work order number but you would bypass the options mess. Just an idea. [/quote] That's a very good idea. I'll give it a try & get back to you. Thanks!
I downloaded the GM Warranty Operation Manual today and was looking through it. I believe there is a misprint on page 33 under Roadside Assisitance. It states that dealers can perform their own roadside assistance which I believe is not true since my...
Opel or Vauxhall? - 02/02/2017
Can anyone tell me how I would find this on a vehicle? I see it in some Labor Operations and haven't been able to determine how to know whether to use it or not. Thanks
Warranty Operations Manual Update - 12/22/2016
The Best GM Warranty Training Manual Available! Features condensed GM Service Policy & Procedures information outlined in an easy to read format. Free Download
Re: Flush Code Required Labor Ops - 08/09/2016
Please make that three connie@davekring.com and thanks!
Re: Flush Code Required Labor Ops - 08/11/2016
I would also love to have it too. carolr1262@aol.com Thanks so much!
Labor op 0590062 DEF TOP OFF AT PDI - 04/20/2017
I have been having a rejection error 076 Miscelleneous net item amount exceeds the allowance for labor op. 0590052. I was informed to use labor op 0590062 for PDI DEF FLUID ADDS. I asked if there was a bulletin explaining the change and was informed that...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
Can anyone point me in a direction of where to get the information on which types of labor operations and claim types are excluded when it comes to determining your cost per vehicle serviced on the monthly analysis report? My understanding is that...
Labor Operatins and OLH? - 06/02/2017
Can anyone tell me how to find information on the definition of Consequential OLH and regular OLH, how to determine that, which needs approval, etc? I've just spent an hour trying to find any information in P&P, Warranty Manual, GCUS searches...so ...
Clarification on closest labor op please! - 07/14/2017
So all along we really have not gotten "closest labor op" auth on repairs where a component is repaired and not replaced. A perfect example is when using a oil pan replacement labor op when just the seal is replaced. Not too long ago I ran...
Can't find an opcode that won't reject - 09/21/2017
2015 Silverado came in, license plate lamps inop. Tech replaced BCM which allowed all but 2 lights to come on. Found a short to ground in the rear lamp junction block, which probably caused the BCM to fail (collateral damage). The part...
Re: Tonneau cover opcode - 06/17/2011
... accessory as I9350. Afterwards, I resubmit the rejected claim as ZREG with R9350 as the opcode and it paid. What is everyone else's dealership process when installing accessories? Does the service department print off a copy for submission? Does...
Re: Tonneau cover opcode - 06/17/2011
I've instructed the advisors to give me the RO before it goes into the office to accounting. I print off a 2nd copy of the invoice to submit off of and give the hard copy & invoice to the office to process. Seems to be working pretty well, but I'll bet...
I LABOR OP - 06/20/2011
TRYING TO FIND A INSTALL LABOR OP FOR A GM 6 DISC CHANGER.ANY IDEAS.THOUGHT ABOUT USING THE VIDEO DISC PLAYER.IF NOT NO BIGGY I JUST WONT RUN ONE THANKS.OH AND ITS FOR A GMC 2011 2WD PICKUP TRUCK
Re: I LABOR OP - 06/20/2011
I9293 ??
Re: I LABOR OP - 06/20/2011
THANKS FOR THE HELP,IM NOT GOING TO WORRY ABOUT IT
Add on for Labor Op K7251 - 06/21/2011
I submitted a claim with labor op K7251 and after using the Labor Op Add on guide I added 0.5 to regular labor hours and had a flush code with it but it rejected saying that the base labor hours for labor code K7251 was reduced to GM labor file time....
Re: Add on for Labor Op K7251 - 06/21/2011
... olh's are signed off on by your service manager, and put in comments what the extra time is for...hope this helps you....
DISTRIBUTOR LABOR OP - 06/21/2011
LOOKING FOR A LABOR OP FOR: 1996 CORVETTE "DISTRIBUTOR" 1G1YY22P1T5113571
Re: DISTRIBUTOR LABOR OP - 06/22/2011
Since the LTG doesn't go back that far, my guess would be to use the nearest opcode. Since the newer cars don't use distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past?...
RADIO LABOR OP FOR INSTALL ONLY - 05/04/2011
... CUST - REQUESTED BE RETURNED) -- HAD TO RIGHT NEW JOB CARD "TOO INSTALL" R0760 STATES: USE LABOR OP IF COMPLETED IN SAME DAY --- UNABLE TO LOCATE LABOR OP FOR INSTALL ONLY ????...
Re: RADIO LABOR OP FOR INSTALL ONLY - 05/05/2011
ITS OK TO USE R0760...THEY NO LONGER HAVE ANOTHER OP TO USE ..HOPE THIS HELPS YOU.
labor operation - 05/10/2011
we replaced the AC Aspirator on a 2011 GMC sierra 2500HD.i cannot find the labor operation and i know its there.the part is located in the headliner...any help is appreciated...
Re: labor operation - 05/10/2011
Double check with your tech, but I think it's the: Inside Air Temperature Sensor Replacement OPERATION NUMBER: D1212 LABOR TIME: 0.6 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD:...
Re: labor operation - 05/10/2011
thanks Mark i saw that one when i was looking i will check with the tech to make sure...
Re: Tonneau cover opcode - 06/03/2011
[quote] bhoneycutt1: Yes, you would need the purchase date, mileage and work order number but you would bypass the options mess. Just an idea. [/quote] That's a very good idea. I'll give it a try & get back to you. Thanks!
labor op code - 07/07/2011
Im trying to sumit an ro with a labor op Z7091 I did it exactly as my manager said and it always comign back as Unaccepted, what an i doing wrong? I even sent it to GM authorzations and still :unaccepted: i need some help to as way its not going th...
Re: labor op code - 07/08/2011
Need specifics. Which transaction type did you use? What was the reimbursement amount? Which net item field did you use?
Re: labor op code - 07/08/2011
it was a goodwill reimbursement of two monthly payments and a purchase of a GMPP due to customer repeat concern with a water leak. we had it approved by CAM have an auth # . the customer had a repair water leak concern found leak had to replace the windsheild ...
Re: labor op code - 07/08/2011
It should be submitted as a ZREG with the dollar amount for what you reimbursed the customer for their two car payments placed in customer reimbursement net item. The claim must be routed and include in comments the check number of the reimbursement check. ...
Re: labor op code - 07/08/2011
Thanks Chris for your help I'll let you know if it comes back 'Unaccepted" lol Thanks
Re: labor op code - 07/08/2011
You're welcome and good luck!
Re: labor op code - 07/08/2011
thanks
2009 HHR RESET ONLY LABOR OP - 07/11/2011
... trans aadaptive protocals / trans shifts smoother. sounds like just a reprogram ---- what labor op ?????...
Re: 2009 HHR RESET ONLY LABOR OP - 07/11/2011
K5364 .4 Transmission Control Module Reprogramming with SPS ISNT THAT IT
ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... >>> QUESTION: SINCE I CANT USE N0110/BATTERY DUE TO I WONT HAVE A W.C.C. - IS THERE A ONSTAR LABOR OP TO USE ???? OR AM I TOTALLY THINKING WRONG DIRECTION.....
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
You might try this: ELECTRICAL AND POWERTRAIN CONTROLS -- LABOR ONLY -- LABOR OPERATIONS These two labor operations are for claiming "Labor Only" when addressing Electrical and Powertrain Control issues. N9999 -- Electrical Controls -- Labor Only (Comment...
Re: ONSTAR CONCERN LABOR OP ?? - 07/15/2011
THANKS MARK !!!! I LEARNED SOMETHING NEW GOOD TO KNOW THAT INFO IS THERE.....
labor op Z7098 - 07/28/2011
I used this labor op Z7098 for only 55.01 and it rejected for net item amount exceeds the allowance. is there a limit on this labor op?
Re: labor op Z7098 - 07/29/2011
I'm not finding that opcode in the LTG, what is it for? Usually, when something won't go through, I give it an A auth and it will pay.
Re: labor op Z7098 - 07/29/2011
I used the wrong labor op I should have used Z7091 thanks again for your help
Re: labor op Z7098 - 07/29/2011
GM messenger bulletin #G_0000081630Z7091. See attachments. Z7091 - For non-warranty incremental & incidental expense ($1000 max) ("Route" net amount claims with comments to your DM-A. Attach all supporting documentation to the repair order, and retain ...
labor op - 08/15/2011
have a 2012 gmy canyon 2.9 engine..looking for a labor op to replace a fuel feed pipe.. part number is 29195450. check warranty wizard gave me labor op for fuel injectors, and fuel injector fuel rail assy and fuel tank filler pipe...any help will be ...
Re: labor op - 08/16/2011
I...
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
I op codes - 08/31/2011
Need some clarification:) With PDI's, accessories are done as Z6998. When exactly would it be correct to use these op codes? Could I get a scenario? I just read the Warranty in Review for July/August and it prompted this question. I just want to make...
Re: I op codes - 08/31/2011
You would you use the I Labor codes when a customer purchases Gm accessories like step bars or tow hooks,with using Zset.That way if they have a defect of some sort you could warranty the item.
Re: I op codes - 08/31/2011
so they could purchase them at the time of delivery no matter the miles and if the veh was in 3,36 it would have the balance of the 3,36. but if it was purchased outside of 3,36 it would have the 12,12? right?
Re: I op codes - 08/31/2011
how about some help with this one cause i am totally confused...runnings boards installed as a business choice deal..the extension fell off on one side ..now what labor op to use?????????
Re: I op codes - 08/31/2011
I'm thinking you would follow document id:218266 and choose a labor op from the list, an "R" labor op since it was a GM accessory, put on by a GM dealer. I'm assuming under 3/36, but if not it would have the 12/12.
Re: I op codes - 09/01/2011
i did find an R labor op to use , claim went thru no problems thanks for the help
Im trying to sumit an ro with a labor op Z7091 I did it exactly as my manager said and it always comign back as Unaccepted, what an i doing wrong? I even sent it to GM authorzations and still :unaccepted: i need some help to as way its not going th...
Re: labor op code - 07/08/2011
Need specifics. Which transaction type did you use? What was the reimbursement amount? Which net item field did you use?
Re: labor op code - 07/08/2011
it was a goodwill reimbursement of two monthly payments and a purchase of a GMPP due to customer repeat concern with a water leak. we had it approved by CAM have an auth # . the customer had a repair water leak concern found leak had to replace the windsheild ...
Re: labor op code - 07/08/2011
It should be submitted as a ZREG with the dollar amount for what you reimbursed the customer for their two car payments placed in customer reimbursement net item. The claim must be routed and include in comments the check number of the reimbursement check. ...
Re: labor op code - 07/08/2011
Thanks Chris for your help I'll let you know if it comes back 'Unaccepted" lol Thanks
Re: labor op code - 07/08/2011
You're welcome and good luck!
Re: labor op code - 07/08/2011
thanks
2009 HHR RESET ONLY LABOR OP - 07/11/2011
... trans aadaptive protocals / trans shifts smoother. sounds like just a reprogram ---- what labor op ?????...
Re: 2009 HHR RESET ONLY LABOR OP - 07/11/2011
K5364 .4 Transmission Control Module Reprogramming with SPS ISNT THAT IT
ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... >>> QUESTION: SINCE I CANT USE N0110/BATTERY DUE TO I WONT HAVE A W.C.C. - IS THERE A ONSTAR LABOR OP TO USE ???? OR AM I TOTALLY THINKING WRONG DIRECTION.....
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
You might try this: ELECTRICAL AND POWERTRAIN CONTROLS -- LABOR ONLY -- LABOR OPERATIONS These two labor operations are for claiming "Labor Only" when addressing Electrical and Powertrain Control issues. N9999 -- Electrical Controls -- Labor Only (Comment...
Re: ONSTAR CONCERN LABOR OP ?? - 07/15/2011
THANKS MARK !!!! I LEARNED SOMETHING NEW GOOD TO KNOW THAT INFO IS THERE.....
labor op Z7098 - 07/28/2011
I used this labor op Z7098 for only 55.01 and it rejected for net item amount exceeds the allowance. is there a limit on this labor op?
Re: labor op Z7098 - 07/29/2011
I'm not finding that opcode in the LTG, what is it for? Usually, when something won't go through, I give it an A auth and it will pay.
Re: labor op Z7098 - 07/29/2011
I used the wrong labor op I should have used Z7091 thanks again for your help
Re: labor op Z7098 - 07/29/2011
GM messenger bulletin #G_0000081630Z7091. See attachments. Z7091 - For non-warranty incremental & incidental expense ($1000 max) ("Route" net amount claims with comments to your DM-A. Attach all supporting documentation to the repair order, and retain ...
labor op - 08/15/2011
have a 2012 gmy canyon 2.9 engine..looking for a labor op to replace a fuel feed pipe.. part number is 29195450. check warranty wizard gave me labor op for fuel injectors, and fuel injector fuel rail assy and fuel tank filler pipe...any help will be ...
Re: labor op - 08/16/2011
I...
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
I op codes - 08/31/2011
Need some clarification:) With PDI's, accessories are done as Z6998. When exactly would it be correct to use these op codes? Could I get a scenario? I just read the Warranty in Review for July/August and it prompted this question. I just want to make...
Re: I op codes - 08/31/2011
You would you use the I Labor codes when a customer purchases Gm accessories like step bars or tow hooks,with using Zset.That way if they have a defect of some sort you could warranty the item.
Re: I op codes - 08/31/2011
so they could purchase them at the time of delivery no matter the miles and if the veh was in 3,36 it would have the balance of the 3,36. but if it was purchased outside of 3,36 it would have the 12,12? right?
Re: I op codes - 08/31/2011
how about some help with this one cause i am totally confused...runnings boards installed as a business choice deal..the extension fell off on one side ..now what labor op to use?????????
Re: I op codes - 08/31/2011
I'm thinking you would follow document id:218266 and choose a labor op from the list, an "R" labor op since it was a GM accessory, put on by a GM dealer. I'm assuming under 3/36, but if not it would have the 12/12.
Re: I op codes - 09/01/2011
i did find an R labor op to use , claim went thru no problems thanks for the help
Fender Extension - labor op ??? - 09/15/2011
I have a 2011 Chev Express Cargo Van: We replaced PT#25937755 Extension, have checked thru E.P.I.C. & no help
Re: Fender Extension - labor op ??? - 09/17/2011
I couldn't find any for the extension either, I'd use a closest labor op and call it good. Either the fender liner or the fender, just only bill mount of time tech has flagged.
Re: Fender Extension - labor op ??? - 09/20/2011
Usually my last resort before going with a "closest to" op is to call the DBC. Most often we're correct in using a closest to op but you never know...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
I have 2008 Buick Enclave that was diagnosed using doc id 2583686. The repair that needs to be done would be labor op J5736 check camshaft end play both banks with add to install thrust washer both banks. I called DBC to see if the labor op is covered...
Re: Powertrain Coverage for Bulletin Labor Op - 10/07/2011
... components, camshaft position actuators, tensioners, sprockets & guides. We used the labor op J0768 and it got paid. The tech did NOT replace the cylinder heads....
2011 VOLT -- LABOR OP - 10/07/2011
I have a 2011 Volt - Looking for a Labor OP for a "Thermostat" PT#55576890
Re: 2011 VOLT -- LABOR OP - 10/08/2011
I'd say use the labor op for the inlet hose as closest to, because there isn't a labor op for the thermostat. That's just weird..
Re: 2011 VOLT -- LABOR OP - 10/11/2011
ANSWER FROM DBC: No op code for a thermostat --- use J3474/Water Outlet Replacement
Labor op on Module - 11/30/2011
Looking for a labor op on PT#12584368 ELE - VIN# 1G1AP15P877249068 /// HAVING A MAJOR "BLONDE" DAY THANKS IN ADVANCE FOR ANY ASST
Re: Labor op on Module - 11/30/2011
According to J&L one of the following labor ops should work for that part number. Part Group Labor Op 02.383 J1190 02.383 J4343 02.383 J4350 02.383 J4355 02.383 Z7050
Labor op 1996 Camaro ??? - 12/30/2011
I have to do a 50/50 split with GM on a cust reimbursement ... for a Distributor replacement
Re: Labor op 1996 Camaro ??? - 01/02/2012
I'd use z7919 or z7920 depending on dollar amount
2009 CADILLAC SRX - SUNROOF TRIM LABOR OP - 11/18/2010
VIN#1GYEE637890118808 WE REPLACED PT#25874773/SUNROOF FRONT TRIM COVER PT#25874776/SUNROOF R-FRONT SIDE TRIM PT#25874774/RF VENT RR SIDE TRIM COVER RIGHT UNABLE TO LOCATE LABOR OP TO COVER ALL ???? ANY HELP APPRECIATED
2 JOB CARDS WITH SAME LABOR OP - 12/06/2010
... ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM AND BOOKER QUIT WITH GIVING ME ONLY ONE WEEK OF...
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
... ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM AND BOOKER QUIT WITH GIVING ME ONLY ONE WEEK OF...
Re: 2008 GMC Yukon - labor op E3521 - 01/14/2011
The same thing happened here a couple of times. I now make my guys go to J&L and use the powertrain coverage app on all possible powertrain warranties. It makes it a lot simpler for them and me to keep things straight.
Re: 2008 GMC Yukon - labor op E3521 - 01/20/2011
[quote] GMNL09526: 2008 GMC Yukon - Vin#1GKFK668X8J161244 lABOR OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 [/quote] Just curious, where are you seeing it covered by...
2008 GMC Yukon - labor op E3521 - 01/13/2011
2008 GMC Yukon - Vin#1GKFK668X8J161244 lABOR OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 /// so I submitted it & it rejected for: number of days in service exceeds the...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view doc id...oooh this ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
[quote] CONNIEV: i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
[quote] CONNIEV: thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
not really he is good at putting enough info on tickets.i did ask him about it dont think he knew about the bulletin and his grids didnt go far enough..he knows how to look it up now...thanks for the info
Re: Flywheel Housing Seal opcode - 03/30/2011
... After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be allowed the additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the...
Re: Flywheel Housing Seal opcode - 04/04/2011
The vehicle is an express van that was converted into a big box truck. He could not put it on the lift and had to jack up the front end to access the trans. Also, there was a HUGE amount of time in diagnosis as there were multiple areas that were covered ...
I have a 2011 Chev Express Cargo Van: We replaced PT#25937755 Extension, have checked thru E.P.I.C. & no help
Re: Fender Extension - labor op ??? - 09/17/2011
I couldn't find any for the extension either, I'd use a closest labor op and call it good. Either the fender liner or the fender, just only bill mount of time tech has flagged.
Re: Fender Extension - labor op ??? - 09/20/2011
Usually my last resort before going with a "closest to" op is to call the DBC. Most often we're correct in using a closest to op but you never know...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
I have 2008 Buick Enclave that was diagnosed using doc id 2583686. The repair that needs to be done would be labor op J5736 check camshaft end play both banks with add to install thrust washer both banks. I called DBC to see if the labor op is covered...
Re: Powertrain Coverage for Bulletin Labor Op - 10/07/2011
... components, camshaft position actuators, tensioners, sprockets & guides. We used the labor op J0768 and it got paid. The tech did NOT replace the cylinder heads....
2011 VOLT -- LABOR OP - 10/07/2011
I have a 2011 Volt - Looking for a Labor OP for a "Thermostat" PT#55576890
Re: 2011 VOLT -- LABOR OP - 10/08/2011
I'd say use the labor op for the inlet hose as closest to, because there isn't a labor op for the thermostat. That's just weird..
Re: 2011 VOLT -- LABOR OP - 10/11/2011
ANSWER FROM DBC: No op code for a thermostat --- use J3474/Water Outlet Replacement
Labor op on Module - 11/30/2011
Looking for a labor op on PT#12584368 ELE - VIN# 1G1AP15P877249068 /// HAVING A MAJOR "BLONDE" DAY THANKS IN ADVANCE FOR ANY ASST
Re: Labor op on Module - 11/30/2011
According to J&L one of the following labor ops should work for that part number. Part Group Labor Op 02.383 J1190 02.383 J4343 02.383 J4350 02.383 J4355 02.383 Z7050
Labor op 1996 Camaro ??? - 12/30/2011
I have to do a 50/50 split with GM on a cust reimbursement ... for a Distributor replacement
Re: Labor op 1996 Camaro ??? - 01/02/2012
I'd use z7919 or z7920 depending on dollar amount
2009 CADILLAC SRX - SUNROOF TRIM LABOR OP - 11/18/2010
VIN#1GYEE637890118808 WE REPLACED PT#25874773/SUNROOF FRONT TRIM COVER PT#25874776/SUNROOF R-FRONT SIDE TRIM PT#25874774/RF VENT RR SIDE TRIM COVER RIGHT UNABLE TO LOCATE LABOR OP TO COVER ALL ???? ANY HELP APPRECIATED
2 JOB CARDS WITH SAME LABOR OP - 12/06/2010
... ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM AND BOOKER QUIT WITH GIVING ME ONLY ONE WEEK OF...
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
... ME ON THIS ONE I WOULD APPRECIATE IT GREATLY. I HAVE A FEW JOB CARDS THAT REJECTED FOR SAME LABOR OP ON ANOTHER JOB CARD. FIRST WAS WARRANTY AND THE SECOND GOODWILL. I DONT HAVE A CLUE. THE WARRANTY ADM AND BOOKER QUIT WITH GIVING ME ONLY ONE WEEK OF...
Re: 2008 GMC Yukon - labor op E3521 - 01/14/2011
The same thing happened here a couple of times. I now make my guys go to J&L and use the powertrain coverage app on all possible powertrain warranties. It makes it a lot simpler for them and me to keep things straight.
Re: 2008 GMC Yukon - labor op E3521 - 01/20/2011
[quote] GMNL09526: 2008 GMC Yukon - Vin#1GKFK668X8J161244 lABOR OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 [/quote] Just curious, where are you seeing it covered by...
2008 GMC Yukon - labor op E3521 - 01/13/2011
2008 GMC Yukon - Vin#1GKFK668X8J161244 lABOR OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 /// so I submitted it & it rejected for: number of days in service exceeds the...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view doc id...oooh this ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
[quote] CONNIEV: i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
[quote] CONNIEV: thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
not really he is good at putting enough info on tickets.i did ask him about it dont think he knew about the bulletin and his grids didnt go far enough..he knows how to look it up now...thanks for the info
Re: Flywheel Housing Seal opcode - 03/30/2011
... After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be allowed the additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the...
Re: Flywheel Housing Seal opcode - 04/04/2011
The vehicle is an express van that was converted into a big box truck. He could not put it on the lift and had to jack up the front end to access the trans. Also, there was a HUGE amount of time in diagnosis as there were multiple areas that were covered ...
labor operation - 04/26/2011
working on a 2008 gmc sierra looking for the labor op to replace an ignition key..op s0011 is restricted cannot use it..E7005 is not available for thie year vehicle..any help would be appreciated..thanks
Re: labor operation - 04/26/2011
I think the S0011 would be the correct op code, but because it is restricted you will have to submit it to GM for authorize with a good story. One thing you could try is using the op code for the ignition cylinder (E7200)it used to have time to code...
Re: labor operation - 04/26/2011
i used E7200 and added comments for closest labor op went thru ok thanks for the help
Tonneau cover opcode - 05/23/2011
... it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used the part/group labor look up with no luck. Could it perhaps be rejecting because the...
OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
I HAVE A OVER-COUNTER TRANSMISSION PROCESSED/AUTH BY POWERTRAIN CONTACT CENTER WHICH I SUBMITTED AS THEY INSTRUCTED (ZPTC - R9215) -- BUT -- IM HAVING A PROBLEM WITH THE COMPLAINT CODE, I HAVE TRIED THE "TRANS" CODES & I HAVE TRIED "MISC-0090", EVERYTHING ...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
You are having trouble with the complaint codes? Or the cause codes? I would use Transmission/other issues for the complaint and for the cause, it would depend... perhaps Module-damaged/cracked? You don't really have any way of knowing what caused ...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
Don't know for sure, but I might try 0190-drivability other issues, or 0490-exterior other issues since it is an accessory labor op?? If not I might call PQC and ask what they suggest.
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
I THOUGHT TRANSMISSION LABOR OP'S STARTED WITH K TOO ..SHOULD BE ABLE TO GO INTO DRIVABILITY AND USE TRANSMISSION CODE..
Re: Tonneau cover opcode - 05/24/2011
... it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used the part/group labor look up with no luck. Could it perhaps be rejecting because the...
Re: Tonneau cover opcode - 05/24/2011
Have you tried using the parts warranty coding? That might get you around the options crap.
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
THE POWERTRAIN CONTACT CENTER GAVE US THE OP CODE WITH THE PRE-AUTH# & TRANS TYPE .... ITS THE COMPLAINT CODE i HAVE A PROBLEM WITH, IVE TRIED... 0341 0395 0190 0121 0090 0490 AGH !!!!!!
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/25/2011
have you tried 0342 trans shifting or 0343 trans noise..or 0344 leaks, what was the reason why the customer brought the transmission back??
Re: Tonneau cover opcode - 06/01/2011
[quote] bhoneycutt1: Have you tried using the parts warranty coding? That might get you around the options crap. [/quote] Do you mean submitting it as ZPTI instead of ZREG?
Re: Tonneau cover opcode - 06/01/2011
Yes, you would need the purchase date, mileage and work order number but you would bypass the options mess. Just an idea.
Labor op Z6999 pdi fluids - 06/02/2011
Is there a maximum amount that gm will pay for pdi fluid add? Thanks, Denise
Re: Labor op Z6999 pdi fluids - 06/02/2011
... THE "P" CODE/DEALER EMPOWERMENT FOR ADDITIONAL FLUIDS OR ROUTE THE ENTIRE CLAIM FOR PAYMENT...HOPE THIS HELPS YOU...
Complimentary Maintenance letter labor op ??? - 02/17/2011
Have a complimentary maintenance letter from cust asst for a $200 discount from 2008 - the labor op to use for reimbursement was Z7410 which doesnt seem to work now..... where can I find what labor op to use ???
Re: Complimentary Maintenance letter labor op ??? - 02/17/2011
It might be Z7091 which is under the Empowerment Guidelines but I would probably double check with an email to your warranty specialist.
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
Z7410 does not work anymore they changed it , had one a few months ago i think it was Z7091..
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
LOOKING THRU SOME OLD NEWSLETTERS, LABOR OPERATION OU ARE LOOKING FOR IS Z7092
Flywheel Housing Seal opcode - 03/16/2011
... and 1660810 which instructed him to remove the transmission. I find it hard to believe that labor opcode J4160 (which pays 6.9 total) is the correct way to code this. He has actual clock time of 22.6 hours, part of it was extended diagnosis to locate...
Re: Flywheel Housing Seal opcode - 03/16/2011
I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS
Re: Flywheel Housing Seal opcode - 03/16/2011
[quote] conny: I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing...
Re: Flywheel Housing Seal opcode - 03/16/2011
i dont understand that either you would think the labor op would have some add on's if it required the transmission to be removed ..we cannot auth anything over 2 hours other labor time either you may have to call your fom to get more time..
Re: Flywheel Housing Seal opcode - 03/17/2011
I would contact your Rep and ask for more OLH Time. If he has the proper story and punch times.
working on a 2008 gmc sierra looking for the labor op to replace an ignition key..op s0011 is restricted cannot use it..E7005 is not available for thie year vehicle..any help would be appreciated..thanks
Re: labor operation - 04/26/2011
I think the S0011 would be the correct op code, but because it is restricted you will have to submit it to GM for authorize with a good story. One thing you could try is using the op code for the ignition cylinder (E7200)it used to have time to code...
Re: labor operation - 04/26/2011
i used E7200 and added comments for closest labor op went thru ok thanks for the help
Tonneau cover opcode - 05/23/2011
... it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used the part/group labor look up with no luck. Could it perhaps be rejecting because the...
OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
I HAVE A OVER-COUNTER TRANSMISSION PROCESSED/AUTH BY POWERTRAIN CONTACT CENTER WHICH I SUBMITTED AS THEY INSTRUCTED (ZPTC - R9215) -- BUT -- IM HAVING A PROBLEM WITH THE COMPLAINT CODE, I HAVE TRIED THE "TRANS" CODES & I HAVE TRIED "MISC-0090", EVERYTHING ...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
You are having trouble with the complaint codes? Or the cause codes? I would use Transmission/other issues for the complaint and for the cause, it would depend... perhaps Module-damaged/cracked? You don't really have any way of knowing what caused ...
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
Don't know for sure, but I might try 0190-drivability other issues, or 0490-exterior other issues since it is an accessory labor op?? If not I might call PQC and ask what they suggest.
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
I THOUGHT TRANSMISSION LABOR OP'S STARTED WITH K TOO ..SHOULD BE ABLE TO GO INTO DRIVABILITY AND USE TRANSMISSION CODE..
Re: Tonneau cover opcode - 05/24/2011
... it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used the part/group labor look up with no luck. Could it perhaps be rejecting because the...
Re: Tonneau cover opcode - 05/24/2011
Have you tried using the parts warranty coding? That might get you around the options crap.
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/24/2011
THE POWERTRAIN CONTACT CENTER GAVE US THE OP CODE WITH THE PRE-AUTH# & TRANS TYPE .... ITS THE COMPLAINT CODE i HAVE A PROBLEM WITH, IVE TRIED... 0341 0395 0190 0121 0090 0490 AGH !!!!!!
Re: OVER COUNTER TRANSMISSION / LABOR OP VS COMP CODE - 05/25/2011
have you tried 0342 trans shifting or 0343 trans noise..or 0344 leaks, what was the reason why the customer brought the transmission back??
Re: Tonneau cover opcode - 06/01/2011
[quote] bhoneycutt1: Have you tried using the parts warranty coding? That might get you around the options crap. [/quote] Do you mean submitting it as ZPTI instead of ZREG?
Re: Tonneau cover opcode - 06/01/2011
Yes, you would need the purchase date, mileage and work order number but you would bypass the options mess. Just an idea.
Labor op Z6999 pdi fluids - 06/02/2011
Is there a maximum amount that gm will pay for pdi fluid add? Thanks, Denise
Re: Labor op Z6999 pdi fluids - 06/02/2011
... THE "P" CODE/DEALER EMPOWERMENT FOR ADDITIONAL FLUIDS OR ROUTE THE ENTIRE CLAIM FOR PAYMENT...HOPE THIS HELPS YOU...
Complimentary Maintenance letter labor op ??? - 02/17/2011
Have a complimentary maintenance letter from cust asst for a $200 discount from 2008 - the labor op to use for reimbursement was Z7410 which doesnt seem to work now..... where can I find what labor op to use ???
Re: Complimentary Maintenance letter labor op ??? - 02/17/2011
It might be Z7091 which is under the Empowerment Guidelines but I would probably double check with an email to your warranty specialist.
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
Z7410 does not work anymore they changed it , had one a few months ago i think it was Z7091..
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
LOOKING THRU SOME OLD NEWSLETTERS, LABOR OPERATION OU ARE LOOKING FOR IS Z7092
Flywheel Housing Seal opcode - 03/16/2011
... and 1660810 which instructed him to remove the transmission. I find it hard to believe that labor opcode J4160 (which pays 6.9 total) is the correct way to code this. He has actual clock time of 22.6 hours, part of it was extended diagnosis to locate...
Re: Flywheel Housing Seal opcode - 03/16/2011
I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS
Re: Flywheel Housing Seal opcode - 03/16/2011
[quote] conny: I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing...
Re: Flywheel Housing Seal opcode - 03/16/2011
i dont understand that either you would think the labor op would have some add on's if it required the transmission to be removed ..we cannot auth anything over 2 hours other labor time either you may have to call your fom to get more time..
Re: Flywheel Housing Seal opcode - 03/17/2011
I would contact your Rep and ask for more OLH Time. If he has the proper story and punch times.
Re: Flywheel Housing Seal opcode - 03/17/2011
I would contact your Rep and ask for more OLH Time. If he has the proper story and punch times.
Re: Flywheel Housing Seal opcode - 03/30/2011
thanks for the update, unfortunately that's what happens when it comes to extra time, the reps do not make it easy for us ..
Re: Flywheel Housing Seal opcode - 03/30/2011
... After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be allowed the additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... the part is described with a simple one word name. This makes it very difficult to decide which Op Code to use , when submitting to GM Warranty. For example, a technician replaced a "Latch/Actuator Assembly", in a 2011 Chevy Express. ALTG does not show...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
... parts names in general. My tech calls it one thing, parts calls it another and then the labor op description is also different at times! Especially with the lock/actuator/latch replacement! It can be very frustating. Have you used JL's op code look...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
Price of Optikleen on a PDI - 09/10/2013
My parts dep't. just asked me about the price of optikleen to bill out on a PDI line. We've been submitting $6.40 forever now and he asked if we could get $7.97 so I submitted one and it paid, but now I find out the cost is $3.54 and when we add the...
Re: Price of Optikleen on a PDI - 09/10/2013
We get warranty parts at 76% markup and we get Optikleen at $8.04
Re: Price of Optikleen on a PDI - 09/10/2013
We've only ever gotten 40% mark up, are you in an area of the country that for that particular area you get a higher mark up? I've never heard of a warranty 76% mark up.
Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
Does anyone know what the new labor ops (if there are new ones) for warranty and non-warranty towing are?
Re: Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
I just used 0600162 the other day for a non-warranty tow. (used to be Z8011)
Re: Warranty and Non-Warranty Tow Labor Ops - 05/20/2013
Thanks for the help! I contacted the DBC and they gave me the labor op for MIC tow...
New Labor Ops for Admin on Parts/Job Card Request - 05/22/2013
New field in Global Warr submission for "Other Labor Op Code" - 01/17/2013
... regular GW. When I got to the Other Labor Hours field, I noticed a new field for Other Labor Opcode. Is there a Memo I missed somewhere explaining its usage and if it's necessary to assign opcodes to the OLH now? Please help....
LABOR OP!! - 08/13/2012
2011 CHEVROLET IMPALA , REPLACED A WHEEL SPEED SENSOR JUMPER HARNESS PART NO 10340314, THERE IS NO LABOR OPERATION FOR THIS, AND I KNOW YEAR BACK THERE WAS A CAMP TO REPLACE THIS PART...DBC TOLD ME TO USE K6310 BUT I AM NOT SURE THAT'S GONNA WORK... ANY...
Re: LABOR OP!! - 08/13/2012
... access, or repair time greater than 2.0 hours, must be submitted as Other Hours and requires appropriate authorization. Base LABOR TIME: 0.1-2.0 ...
Re: LABOR OP!! - 08/13/2012
thanks i saw that one believe that's the one i am gonna use...!!
Re: LABOR OP!! - 08/13/2012
i used N6655 had to look up the wiring grid document number to submit on the claim but that's ok ..and added comments too it all worked, thankd for the help
labor op number! - 08/21/2012
on a 2012 gmc yukon, one the rear bumper next to the trailer hitch is an access hole cover for the jack ext tool.. i need a labor op to replace and paint the cover...part number is 15811584....plan B is to use the rear bumper fascia...
Re: labor op number! - 08/21/2012
I THINK THE OP CODE YOUR LOOKING FOR IS B0821, REAR BUMPER ACCESS HOLE REPLACEMENT.
Re: labor op number! - 08/21/2012
thats what i thought too but this cover is on the bumper but next to the trailer hitch access hole cover... this one is for the jack..thinking i may use this anyway or the bumper fascia dont think there is a labor op for this cover..
TSB'S with Labor ops and their coverage - 10/16/2012
Correct me if I'm wrong please....If a TSB has a labor op that says it's specifically for vehicles within warranty, does that mean 3/36? I always took it that it did. We have a tech that wants to perform the repair per a TSB with a J op and we want...
Re: TSB'S with Labor ops and their coverage - 10/16/2012
I would check to see if the repair by itself will fall under powertrain, without the tsb. If it stands by itself then I would do the repair. You could always try to see if the DBC could clear matters up for you. Good luck.
Re: TSB'S with Labor ops and their coverage - 10/16/2012
TSB's are only good for vehicles that are in warranty and the labor op's they use are not listed in the labor time guide..I would check and see if the repair is powertrain and submit it as that..
Re: TSB'S with Labor ops and their coverage - 10/17/2012
Ok, the DBC was contacted and they looked it up by the parts in the bulletin some how and determined that it is covered under powertrain. So my advise is...call the DBC.
I would contact your Rep and ask for more OLH Time. If he has the proper story and punch times.
Re: Flywheel Housing Seal opcode - 03/30/2011
thanks for the update, unfortunately that's what happens when it comes to extra time, the reps do not make it easy for us ..
Re: Flywheel Housing Seal opcode - 03/30/2011
... After reviewing, he said that J1460 (was transposed in original post) was indeed the correct opcode, and we would only be allowed the additional 2.0 hours OLH. His reasoning is that a transmission replacement only pays 4.7 for this vehicle, and the...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... the part is described with a simple one word name. This makes it very difficult to decide which Op Code to use , when submitting to GM Warranty. For example, a technician replaced a "Latch/Actuator Assembly", in a 2011 Chevy Express. ALTG does not show...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
... parts names in general. My tech calls it one thing, parts calls it another and then the labor op description is also different at times! Especially with the lock/actuator/latch replacement! It can be very frustating. Have you used JL's op code look...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
Price of Optikleen on a PDI - 09/10/2013
My parts dep't. just asked me about the price of optikleen to bill out on a PDI line. We've been submitting $6.40 forever now and he asked if we could get $7.97 so I submitted one and it paid, but now I find out the cost is $3.54 and when we add the...
Re: Price of Optikleen on a PDI - 09/10/2013
We get warranty parts at 76% markup and we get Optikleen at $8.04
Re: Price of Optikleen on a PDI - 09/10/2013
We've only ever gotten 40% mark up, are you in an area of the country that for that particular area you get a higher mark up? I've never heard of a warranty 76% mark up.
Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
Does anyone know what the new labor ops (if there are new ones) for warranty and non-warranty towing are?
Re: Warranty and Non-Warranty Tow Labor Ops - 05/15/2013
I just used 0600162 the other day for a non-warranty tow. (used to be Z8011)
Re: Warranty and Non-Warranty Tow Labor Ops - 05/20/2013
Thanks for the help! I contacted the DBC and they gave me the labor op for MIC tow...
New Labor Ops for Admin on Parts/Job Card Request - 05/22/2013
New field in Global Warr submission for "Other Labor Op Code" - 01/17/2013
... regular GW. When I got to the Other Labor Hours field, I noticed a new field for Other Labor Opcode. Is there a Memo I missed somewhere explaining its usage and if it's necessary to assign opcodes to the OLH now? Please help....
LABOR OP!! - 08/13/2012
2011 CHEVROLET IMPALA , REPLACED A WHEEL SPEED SENSOR JUMPER HARNESS PART NO 10340314, THERE IS NO LABOR OPERATION FOR THIS, AND I KNOW YEAR BACK THERE WAS A CAMP TO REPLACE THIS PART...DBC TOLD ME TO USE K6310 BUT I AM NOT SURE THAT'S GONNA WORK... ANY...
Re: LABOR OP!! - 08/13/2012
... access, or repair time greater than 2.0 hours, must be submitted as Other Hours and requires appropriate authorization. Base LABOR TIME: 0.1-2.0 ...
Re: LABOR OP!! - 08/13/2012
thanks i saw that one believe that's the one i am gonna use...!!
Re: LABOR OP!! - 08/13/2012
i used N6655 had to look up the wiring grid document number to submit on the claim but that's ok ..and added comments too it all worked, thankd for the help
labor op number! - 08/21/2012
on a 2012 gmc yukon, one the rear bumper next to the trailer hitch is an access hole cover for the jack ext tool.. i need a labor op to replace and paint the cover...part number is 15811584....plan B is to use the rear bumper fascia...
Re: labor op number! - 08/21/2012
I THINK THE OP CODE YOUR LOOKING FOR IS B0821, REAR BUMPER ACCESS HOLE REPLACEMENT.
Re: labor op number! - 08/21/2012
thats what i thought too but this cover is on the bumper but next to the trailer hitch access hole cover... this one is for the jack..thinking i may use this anyway or the bumper fascia dont think there is a labor op for this cover..
TSB'S with Labor ops and their coverage - 10/16/2012
Correct me if I'm wrong please....If a TSB has a labor op that says it's specifically for vehicles within warranty, does that mean 3/36? I always took it that it did. We have a tech that wants to perform the repair per a TSB with a J op and we want...
Re: TSB'S with Labor ops and their coverage - 10/16/2012
I would check to see if the repair by itself will fall under powertrain, without the tsb. If it stands by itself then I would do the repair. You could always try to see if the DBC could clear matters up for you. Good luck.
Re: TSB'S with Labor ops and their coverage - 10/16/2012
TSB's are only good for vehicles that are in warranty and the labor op's they use are not listed in the labor time guide..I would check and see if the repair is powertrain and submit it as that..
Re: TSB'S with Labor ops and their coverage - 10/17/2012
Ok, the DBC was contacted and they looked it up by the parts in the bulletin some how and determined that it is covered under powertrain. So my advise is...call the DBC.
Labor Op Add On for J3480 - 12/06/2012
I looked up labor op J3480 in the Labor Op Add On Guide and it states you can claim up to 0.5 for leak test and add it to the base labor hours. I submitted it and it came back approved with 0.5 less labor hrs than what I claimed. Please explain.
Re: Labor Op Add On for J3480 - 12/06/2012
IT COULD BE THAT THE .5 SHOULD HAVE BEEN PUT AS ADDITIONAL TIME INSTEAD OF ADDED TO THE BASE TIME..
Re: Labor Op Add On for J3480 - 12/06/2012
I have used it and you do put it in as additional time. The wording about putting it in to base was never updated for Global Warranty.
Re: Labor Op Add On for J3480 - 12/07/2012
THANKS SO MUCH!
Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
I have had 2 claims so far reject for Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) I read the Bulletin stating that after 12/31/2012 you couldn't claim reimbursement for the 5.00 DEXOS credit program. I haven't seen anything on the...
Re: Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
It could have something to do with the Gloal Warranty maintenance and shut down happening shortly. i just tried submitting for z2283 that was performed in december and it also rejected for the same error code. DBC tells me that I should be able to resubmit ...
Actual repair vs labor op coding ?? - 07/18/2012
... would I claim this as TCM replacement with OLH for teardown / or use case replacement as closest op code (to eliminate OLH) even though the TCM was the cause of failure. ??...
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: Actual repair vs labor op coding ?? - 07/18/2012
I agree to use the TCM operation code and TCM as failed part. Regarding the other labor hours, make sure technician has enough clock time prior to routing if the OLH is over your empowerment to guarantee he will be paid the full amount into the job.
S labor ops question - 06/20/2012
I would go with labor op A2570 - add olh if needed, make sure u have punch time and don't forget to add paint and materials.
Re: labor op for pip bulletin - 06/20/2012
Is there another number on that document? Like a G_ then a bunch of numbers?
Re: labor op for pip bulletin - 06/20/2012
Try document ID #2266301, see if that works. Labor op is J5645
Re: labor op for pip bulletin - 06/20/2012
not that I see.just the PIP5029 and the doc. id is 2863222.This one is different.It's for cleaning the valve stems with top engine cleaner,not the injectors.But thank you!
Re: labor op for pip bulletin - 06/21/2012
I see what you mean now - no time on your document. Thought the other one was close! Oh well! Good luck!
Re: labor op for pip bulletin - 06/21/2012
thank you for trying to help!
Re: labor op for pip bulletin - 06/21/2012
... due to the fact that there was no failed manufacturer's component. Let me know if you find a LOP to get this paid and/or if this is not correct. Thanks in advance....
Transportation claim labor op A0110 - 07/23/2012
Anyone know why this labor op is restricted for transportation claims? I'm trying to use it for wet sanding and buffing a vehicle damaged from tree branches.
labor op for pip bulletin - 06/20/2012
I have a 09 traverse that came in with a misfire under accel.Found pip5029 to decarbon intake valves with top engine cleaner.Worked great but bulletin gives no labor op for this procedure.any ideas?
Re: Transportation claim labor op A0110 - 07/24/2012
It's restricted for transportation claims but if you just do a ZREG claim for it, it will go through! Strange but it worked!
Re: Transportation claim labor op A0110 - 07/24/2012
It is restricted for Transportation claims because they want you to use the Labor Op for the appropriate area repaired and it also has to match the damage code. So, if it was the hood for instance, you would use the hood color/clear labor op, with reduced...
Re: Transportation claim labor op A0110 - 07/24/2012
Thank you very much! I understand now and it did work! Thanks again!
"S" Labor Ops question - 05/14/2012
... and found S1250. It is under the heading Administration. Anyone have any information on these opcodes? Is there something special I need to know about this before we repair the truck? We intend on replacing the panel due to pinholes all along the...
"S" Labor Ops Question - 05/14/2012
I called DBC. They said "S" labor ops are generally used for transportation claims BUT can be used for panel replacement for rust through claims. I asked if they needed to be Hrouted or service agent authorized and was told NO. I was told to leave...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
wish I could help but i haven't seen any messages about this one...It's ok to whine we are allowed to do that !!!!
I looked up labor op J3480 in the Labor Op Add On Guide and it states you can claim up to 0.5 for leak test and add it to the base labor hours. I submitted it and it came back approved with 0.5 less labor hrs than what I claimed. Please explain.
Re: Labor Op Add On for J3480 - 12/06/2012
IT COULD BE THAT THE .5 SHOULD HAVE BEEN PUT AS ADDITIONAL TIME INSTEAD OF ADDED TO THE BASE TIME..
Re: Labor Op Add On for J3480 - 12/06/2012
I have used it and you do put it in as additional time. The wording about putting it in to base was never updated for Global Warranty.
Re: Labor Op Add On for J3480 - 12/07/2012
THANKS SO MUCH!
Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
I have had 2 claims so far reject for Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) I read the Bulletin stating that after 12/31/2012 you couldn't claim reimbursement for the 5.00 DEXOS credit program. I haven't seen anything on the...
Re: Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
It could have something to do with the Gloal Warranty maintenance and shut down happening shortly. i just tried submitting for z2283 that was performed in december and it also rejected for the same error code. DBC tells me that I should be able to resubmit ...
Actual repair vs labor op coding ?? - 07/18/2012
... would I claim this as TCM replacement with OLH for teardown / or use case replacement as closest op code (to eliminate OLH) even though the TCM was the cause of failure. ??...
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: Actual repair vs labor op coding ?? - 07/18/2012
I agree to use the TCM operation code and TCM as failed part. Regarding the other labor hours, make sure technician has enough clock time prior to routing if the OLH is over your empowerment to guarantee he will be paid the full amount into the job.
S labor ops question - 06/20/2012
I would go with labor op A2570 - add olh if needed, make sure u have punch time and don't forget to add paint and materials.
Re: labor op for pip bulletin - 06/20/2012
Is there another number on that document? Like a G_ then a bunch of numbers?
Re: labor op for pip bulletin - 06/20/2012
Try document ID #2266301, see if that works. Labor op is J5645
Re: labor op for pip bulletin - 06/20/2012
not that I see.just the PIP5029 and the doc. id is 2863222.This one is different.It's for cleaning the valve stems with top engine cleaner,not the injectors.But thank you!
Re: labor op for pip bulletin - 06/21/2012
I see what you mean now - no time on your document. Thought the other one was close! Oh well! Good luck!
Re: labor op for pip bulletin - 06/21/2012
thank you for trying to help!
Re: labor op for pip bulletin - 06/21/2012
... due to the fact that there was no failed manufacturer's component. Let me know if you find a LOP to get this paid and/or if this is not correct. Thanks in advance....
Transportation claim labor op A0110 - 07/23/2012
Anyone know why this labor op is restricted for transportation claims? I'm trying to use it for wet sanding and buffing a vehicle damaged from tree branches.
labor op for pip bulletin - 06/20/2012
I have a 09 traverse that came in with a misfire under accel.Found pip5029 to decarbon intake valves with top engine cleaner.Worked great but bulletin gives no labor op for this procedure.any ideas?
Re: Transportation claim labor op A0110 - 07/24/2012
It's restricted for transportation claims but if you just do a ZREG claim for it, it will go through! Strange but it worked!
Re: Transportation claim labor op A0110 - 07/24/2012
It is restricted for Transportation claims because they want you to use the Labor Op for the appropriate area repaired and it also has to match the damage code. So, if it was the hood for instance, you would use the hood color/clear labor op, with reduced...
Re: Transportation claim labor op A0110 - 07/24/2012
Thank you very much! I understand now and it did work! Thanks again!
"S" Labor Ops question - 05/14/2012
... and found S1250. It is under the heading Administration. Anyone have any information on these opcodes? Is there something special I need to know about this before we repair the truck? We intend on replacing the panel due to pinholes all along the...
"S" Labor Ops Question - 05/14/2012
I called DBC. They said "S" labor ops are generally used for transportation claims BUT can be used for panel replacement for rust through claims. I asked if they needed to be Hrouted or service agent authorized and was told NO. I was told to leave...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
wish I could help but i haven't seen any messages about this one...It's ok to whine we are allowed to do that !!!!
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I don't have Buick so I don't know about that one but couldn't the advisor ask the customer to bring in the other page or attach it to an email or something? These coupons are out of hand!
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I haven't seen any like this either. Is it something your dealership is doing maybe and not one going through warranty? I'd check with the service manager.
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
... email address says "Your_GM_Team@emails.generalmotors.com". I sent an email to that address.... hopefully I will hear back and it isn't an automated address. Will update as I hear more. AGREE that I've had enough of these stupid coupons. How about...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
please up date us, we are a buick dealer too but i havent seen anything like that an we do our share of oil change coupons too !!!!!!!!
Re: Complimentary Anniversary LOF Labor Op - 04/19/2012
Yes please keep us updated! We are Buick also and I have not heard of this either
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
I received a response back from the email address. They directed me to DBC (go figure). I contacted DBC through the chat feature and the person I dealt with had NO clue either. She couldn't find the info in the dealer web manifest (I told her I already ...
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
this is getting interesting...the people that sent the letter has no clue so they pass the buck to the dbc who knows nothing WOW makes you wonder !!!!
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
I have to admit this is a bit scary and not very reassuring.....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
DBC Kayla came through... her reply: Per the escalation: Z2342 is for the Buick and GMC Anniversary Private Offer. $20 is allowed as a net item. YAY!
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
thanks for the info....will be on the look out if we get anything like that ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/26/2012
I recently submitted a wiring repair, and entered the document # in the "Document ID" field. I inadvertently failed to enter any coordinates from the grid, and the system said "Accepted", anyway. Also, the bulletin describing the "Wiring Repair" stated ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
... first start these new requirements, there is usually a lag time before they actually get the pop up box turned on. ...
Complimentary Anniversary LOF Labor Op - 04/17/2012
Again, I must have missed the message that tells the labor ops for this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 05/02/2012
Yeah, I don't think it actually matters what you type into the dependency field if it shows up, just that you put something there. Now obviously you'll put in the correct information as needed but if you don't add the coordinates to the line then there's ...
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
Thank you very much, I'm not sure why I didn't see that. I certainly appreciate your help.
Re: 2012 malibu can't find labor op - 04/04/2012
I will call the DBC,let them tell you the closest and document it.
Re: OP CODES LIST - 03/27/2012
Are you referring to the standardized list GM wants everyone to use for customer pay work or are you looking for Warranty labor ops?
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
The veh is a 2010 Chev 2WD pickup. Last 8 AZ112539.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
USING EPIC HELP FIND LABOR OP - 04/10/2012
I am a new warranty administrator and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
Your instructor was correct. You can look up labor operations if you know the part group number. EPIC will provide that number. Go into EPIC, Pricing (2nd item) and input the part number. You will get the group number, dealer cost, trade price and...
LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
Has anyone submitted one of the ops from TSB 11-00-89-007B for the labor only on body repairs? Per the bulletin you are required to come up with a 10-digit code for the repair and enter it in the labor op dependancy field. I just submitted one and no...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
no its not you, i havent submitted anything yet off that bulletin but that happens to me sometimes on wiring repairs i look up a document number and it doesnt ask for it...has to be GM
I don't have Buick so I don't know about that one but couldn't the advisor ask the customer to bring in the other page or attach it to an email or something? These coupons are out of hand!
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
I haven't seen any like this either. Is it something your dealership is doing maybe and not one going through warranty? I'd check with the service manager.
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
... email address says "Your_GM_Team@emails.generalmotors.com". I sent an email to that address.... hopefully I will hear back and it isn't an automated address. Will update as I hear more. AGREE that I've had enough of these stupid coupons. How about...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
please up date us, we are a buick dealer too but i havent seen anything like that an we do our share of oil change coupons too !!!!!!!!
Re: Complimentary Anniversary LOF Labor Op - 04/19/2012
Yes please keep us updated! We are Buick also and I have not heard of this either
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
I received a response back from the email address. They directed me to DBC (go figure). I contacted DBC through the chat feature and the person I dealt with had NO clue either. She couldn't find the info in the dealer web manifest (I told her I already ...
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
this is getting interesting...the people that sent the letter has no clue so they pass the buck to the dbc who knows nothing WOW makes you wonder !!!!
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
I have to admit this is a bit scary and not very reassuring.....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
DBC Kayla came through... her reply: Per the escalation: Z2342 is for the Buick and GMC Anniversary Private Offer. $20 is allowed as a net item. YAY!
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
thanks for the info....will be on the look out if we get anything like that ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/26/2012
I recently submitted a wiring repair, and entered the document # in the "Document ID" field. I inadvertently failed to enter any coordinates from the grid, and the system said "Accepted", anyway. Also, the bulletin describing the "Wiring Repair" stated ...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
... first start these new requirements, there is usually a lag time before they actually get the pop up box turned on. ...
Complimentary Anniversary LOF Labor Op - 04/17/2012
Again, I must have missed the message that tells the labor ops for this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 05/02/2012
Yeah, I don't think it actually matters what you type into the dependency field if it shows up, just that you put something there. Now obviously you'll put in the correct information as needed but if you don't add the coordinates to the line then there's ...
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
Thank you very much, I'm not sure why I didn't see that. I certainly appreciate your help.
Re: 2012 malibu can't find labor op - 04/04/2012
I will call the DBC,let them tell you the closest and document it.
Re: OP CODES LIST - 03/27/2012
Are you referring to the standardized list GM wants everyone to use for customer pay work or are you looking for Warranty labor ops?
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
The veh is a 2010 Chev 2WD pickup. Last 8 AZ112539.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
USING EPIC HELP FIND LABOR OP - 04/10/2012
I am a new warranty administrator and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
Your instructor was correct. You can look up labor operations if you know the part group number. EPIC will provide that number. Go into EPIC, Pricing (2nd item) and input the part number. You will get the group number, dealer cost, trade price and...
LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
Has anyone submitted one of the ops from TSB 11-00-89-007B for the labor only on body repairs? Per the bulletin you are required to come up with a 10-digit code for the repair and enter it in the labor op dependancy field. I just submitted one and no...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
no its not you, i havent submitted anything yet off that bulletin but that happens to me sometimes on wiring repairs i look up a document number and it doesnt ask for it...has to be GM
2012 malibu can't find labor op - 03/12/2012
I can't seem to find a labor op for the battery box cover on a 2012 malibu.Pulling my hair out! Can't even find a good "closest to"labor op.Any ideas?
Re: 2012 malibu can't find labor op - 03/13/2012
B1782 Battery Tray Replacement ? Check the part group # against the labor ops to be sure.
Re: 2012 malibu can't find labor op - 03/13/2012
I made that work! Thanks a lot for your help!
GM warranty operations manual - 03/15/2012
Will there be a updated 2012 GM Global Warranty manual ?
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: 2012 malibu can't find labor op - 03/23/2012
My pleasure!
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
OP CODES LIST - 03/26/2012
Where could I find a list of Op Codes? Specifically, oil change. Thanks, EJ
Re: OP CODES LIST - 03/26/2012
I know JL has a list of service Z-op codes and their applications in with their help cards. Try that. Other than that I don't know of a master list of those anywhere. Are you looking for a specific oil change?
Re: OP CODES LIST - 03/26/2012
I'll try the help cards. I'm looking to see which codes are still active. So, I don't have to enter so many codes in the report, every morning. Thanjks, For the help. EJ
PRESSURE LINE LABOR OP - BUICK LACROSS - 01/30/2012
I have a 2011 Buick Lacross (1G4GE5ED0BF245580) we had to resecure the power steering line "Pressure line" I cant seem to find a labor op ?? any suggestions greatly appreciated
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/30/2012
THERE ARE E8679 AND E8684 POWER STEERING GEAR INLET AND OUTLET PIPE AND HOSE , NOT SURE IF THIS IS WHAT YOU ARE LOOKING FOR, I DIDNT SEE ANY PRESSURE LINE LABOR OP...HOPE THIS HELPS
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/31/2012
I had one like this not long ago and had to do a closest labor op. Not ideal but sometimes you have no choice.
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/31/2012
nothing is made easy for us that's for sure...
LABOR OP HELP: CORNER POST ??? - 01/25/2012
I have a T-Claim "2012 Silverado" for a dented "Rear Corner Post & Back windshield replacement" --- I have tried looking under Pillar Post/Corner Post/Applique/Molding ...... any asst greatly appreciated (Vin#1GCRCPEX0CZ188869)
Re: LABOR OP HELP: CORNER POST ??? - 01/26/2012
When unsure with a t-claim, I have no problem calling the DBC and talking to someone in that department. They open a case for you and I have yet to have anyone there be less than helpful.
2013 PDI LABOR OPS - 02/29/2012
Where can I get 2013 pdi labor codes ? I see 2012 Thanks
Re: 2013 PDI LABOR OPS - 03/01/2012
J&L probably hasn't developed a card yet as we are just starting to see 2013 vehicles released. You can always find it through labor time guide for the vehicle. Labor op Z7000
Re: 2013 PDI LABOR OPS - 03/01/2012
We have 2013 Malibu that came in. Thanks for your help
Re: Trans Output Shaft Seal - Labor op??? - 04/13/2010
NEITHER LO F1440 OR F1441 COME UP UNDER VIN#1GBJC39K47E513965 THE PART LISTS IN EPIC AS: A/TRANS SERV SEAL KIT
Re: Trans Output Shaft Seal - Labor op??? - 04/14/2010
Front Output Shaft Seal Replacement K4162 ..IS IT THIS??
REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 03/25/2010
TRYING TO GET A GMPP TRANSACTION TO PAY FOR RESTRICTED LABOR OP K7202 .... REJECT CODES 038: SA NOT ALLOWED TO SUBMIT WITH AUTH "C", 024: SA NOT ALLOWED TO SUBMIT FOR LABOR CODE, 084: SUPP LABOR HRS (DIAG .3) NOT ALLOWED FOR LABOR CODE ANY SUGGESTIO...
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 03/25/2010
Sounds like you just need to H-route to your rep, with no autho's
Collateral damage opcode? - 04/06/2010
My service manager used to be the warranty admin years ago. He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due...
Re: Collateral damage opcode? - 04/06/2010
I think this might be what you're looking for: P&P article 1.4.4 Accidents involving property damage or personal injury and there is TSB 09-00-89-008 with labor op Z1241 for reimbursement instructions although I've never used it on GWM yet and many Z...
I can't seem to find a labor op for the battery box cover on a 2012 malibu.Pulling my hair out! Can't even find a good "closest to"labor op.Any ideas?
Re: 2012 malibu can't find labor op - 03/13/2012
B1782 Battery Tray Replacement ? Check the part group # against the labor ops to be sure.
Re: 2012 malibu can't find labor op - 03/13/2012
I made that work! Thanks a lot for your help!
GM warranty operations manual - 03/15/2012
Will there be a updated 2012 GM Global Warranty manual ?
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: 2012 malibu can't find labor op - 03/23/2012
My pleasure!
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
OP CODES LIST - 03/26/2012
Where could I find a list of Op Codes? Specifically, oil change. Thanks, EJ
Re: OP CODES LIST - 03/26/2012
I know JL has a list of service Z-op codes and their applications in with their help cards. Try that. Other than that I don't know of a master list of those anywhere. Are you looking for a specific oil change?
Re: OP CODES LIST - 03/26/2012
I'll try the help cards. I'm looking to see which codes are still active. So, I don't have to enter so many codes in the report, every morning. Thanjks, For the help. EJ
PRESSURE LINE LABOR OP - BUICK LACROSS - 01/30/2012
I have a 2011 Buick Lacross (1G4GE5ED0BF245580) we had to resecure the power steering line "Pressure line" I cant seem to find a labor op ?? any suggestions greatly appreciated
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/30/2012
THERE ARE E8679 AND E8684 POWER STEERING GEAR INLET AND OUTLET PIPE AND HOSE , NOT SURE IF THIS IS WHAT YOU ARE LOOKING FOR, I DIDNT SEE ANY PRESSURE LINE LABOR OP...HOPE THIS HELPS
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/31/2012
I had one like this not long ago and had to do a closest labor op. Not ideal but sometimes you have no choice.
Re: PRESSURE LINE LABOR OP - BUICK LACROSS - 01/31/2012
nothing is made easy for us that's for sure...
LABOR OP HELP: CORNER POST ??? - 01/25/2012
I have a T-Claim "2012 Silverado" for a dented "Rear Corner Post & Back windshield replacement" --- I have tried looking under Pillar Post/Corner Post/Applique/Molding ...... any asst greatly appreciated (Vin#1GCRCPEX0CZ188869)
Re: LABOR OP HELP: CORNER POST ??? - 01/26/2012
When unsure with a t-claim, I have no problem calling the DBC and talking to someone in that department. They open a case for you and I have yet to have anyone there be less than helpful.
2013 PDI LABOR OPS - 02/29/2012
Where can I get 2013 pdi labor codes ? I see 2012 Thanks
Re: 2013 PDI LABOR OPS - 03/01/2012
J&L probably hasn't developed a card yet as we are just starting to see 2013 vehicles released. You can always find it through labor time guide for the vehicle. Labor op Z7000
Re: 2013 PDI LABOR OPS - 03/01/2012
We have 2013 Malibu that came in. Thanks for your help
Re: Trans Output Shaft Seal - Labor op??? - 04/13/2010
NEITHER LO F1440 OR F1441 COME UP UNDER VIN#1GBJC39K47E513965 THE PART LISTS IN EPIC AS: A/TRANS SERV SEAL KIT
Re: Trans Output Shaft Seal - Labor op??? - 04/14/2010
Front Output Shaft Seal Replacement K4162 ..IS IT THIS??
REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 03/25/2010
TRYING TO GET A GMPP TRANSACTION TO PAY FOR RESTRICTED LABOR OP K7202 .... REJECT CODES 038: SA NOT ALLOWED TO SUBMIT WITH AUTH "C", 024: SA NOT ALLOWED TO SUBMIT FOR LABOR CODE, 084: SUPP LABOR HRS (DIAG .3) NOT ALLOWED FOR LABOR CODE ANY SUGGESTIO...
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 03/25/2010
Sounds like you just need to H-route to your rep, with no autho's
Collateral damage opcode? - 04/06/2010
My service manager used to be the warranty admin years ago. He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due...
Re: Collateral damage opcode? - 04/06/2010
I think this might be what you're looking for: P&P article 1.4.4 Accidents involving property damage or personal injury and there is TSB 09-00-89-008 with labor op Z1241 for reimbursement instructions although I've never used it on GWM yet and many Z...
Re: Collateral damage opcode? - 04/07/2010
Thanks Lesley. It states in the bulletin that collision damage isn't included with that opcode, BUT it did give instructions on what to do. I appreciate the info!
LABOR OP F1602 HELP!!! - 03/15/2010
OK HAVE TICKET WHERE WE REPLACED BOTH FRONT AXLE SEALS.....THOUGHT I NEEDED TO USE F1602 AS THE LABOR OP AND USE TIME LISTED...KEEPS REJECTING....ANY IDEAS ON HOW TO GET THIS CLAIM PAID.....ANY AND ALL ARE WELCOMED AND APPRECIATED!!! THANKS IN ADVANC...
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What kind of vehicle (VIN?), and what parts (numbers)?
Re: LABOR OP F1602 HELP!!! - 03/16/2010
07 TAHOE....1GNFK13087R292614.....2 SEALS...AND A GASKET
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What about F1447, this is what I use for axle seals
Re: LABOR OP F1602 HELP!!! - 03/16/2010
Seals, Front Differential Output Shaft - Front - Both - Replace OPERATION NUMBER: F1447 LABOR TIME: 2.5 With Differential Skid Shield ADD: 0.0-0.3
Re: LABOR OP F1602 HELP!!! - 03/16/2010
thanks so much...gonna give it a try!!!
Re: LABOR OP F1602 HELP!!! - 03/16/2010
SAYS ACCEPTED AND PAID!! THANKS SOOOO MUCH YOU GUYS ARE THE GREATEST!!!!
Bedliner - Labor Op ???? - 02/22/2010
2009 Silverado ---- We previously installed a GM bedliner for a cust on a new vehicle .... it has stared to buckle, I am unable to locate a labor op for a bedliner. Thanks for any asst
Re: Bedliner - Labor Op ???? - 02/22/2010
Try R9365, bedliner, GM Accessories.
Trans Output Shaft Seal - Labor op??? - 03/09/2010
2007 Silverado - A/Trans Serv Seal (full trans) per part#, group 4.005 (not listed in j&l part to labor op guide)
Re: Trans Output Shaft Seal - Labor op??? - 03/09/2010
I'm going to guess that this is a 4 wheel drive?? If so, the output shaft seal labor operation you may be looking for could be F1440 or F1441. You may confirm this with the technician as this is not a ft wheel drive vehicle so a transmission output shaft...
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
Rhonda, Do you remember what you had to do to get your GMPP claim with rejection code 038 paid? Thanks.
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
restricted labor operations for a gmpp claim can only be authorized by gmpp..so you would have to call them..
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
Thanks for your help.
LOOKING FOR ISUZU ASST W/LABOR OP - 07/01/2010
2001 ISUZU RODEO SPORT VIN#4S2CK57W014345431 REPLACED SHIFT SHAFT & SEAL I CAN ONLY FIND A OP CODE FOR SEAL (NOT SHAFT) PT# 8-96014-268-0 "SHAFT" PT# 8-08644-709-0 "GASKET"
Open on the 5th? - 07/05/2010
Just curious how many dealerships are open today?
Re: Open on the 5th? - 07/06/2010
We were closed Saturday but open yesterday. It was pretty quiet so they let us go home at 3:00. How late was your store open?
Re: Open on the 5th? - 07/06/2010
We were open on Monday. There was only one other dealer in the area that was open as well. It was pretty slow but were here all day. (grumbling the whole time, lol!)
Re: Open on the 5th? - 07/06/2010
We were open till 5:30, but I left at 5:00. It was kinda frustrating trying to get stuff done when almost everything was closed:{ We were busy in the morning, only a couple came thru in the afternoon.
Re: Open on the 5th? - 07/06/2010
We were open yesterday normal hours. We had more people call in to see if we were open than we had actually coming through the doors. I spent the day trying to get caught up with the week's worth of work waiting for me when I came back from vacatio...
Re: Open on the 5th? - 07/06/2010
WE WERE CLOSED YESTERDAY (5TH)) A LITTLE SLOW TODAY
Re: Open on the 5th? - 07/06/2010
We were open normal hours as well on Monday. We also had more people call to see if we were open vs. actually coming in. The good thing was the "Mom and Pop" places were all closed, so we did get some tow ins, emergency repairs, etc.
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid ...
Re: Miscellaneous electrical supplies labor op N6608 - 07/08/2010
What was the reject for? Did you try the net item exceeds limit auth code? If that doesn't do it you may need to call DBC they've helped me out with it before--may have had to H-route, can't remember.
Thanks Lesley. It states in the bulletin that collision damage isn't included with that opcode, BUT it did give instructions on what to do. I appreciate the info!
LABOR OP F1602 HELP!!! - 03/15/2010
OK HAVE TICKET WHERE WE REPLACED BOTH FRONT AXLE SEALS.....THOUGHT I NEEDED TO USE F1602 AS THE LABOR OP AND USE TIME LISTED...KEEPS REJECTING....ANY IDEAS ON HOW TO GET THIS CLAIM PAID.....ANY AND ALL ARE WELCOMED AND APPRECIATED!!! THANKS IN ADVANC...
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What kind of vehicle (VIN?), and what parts (numbers)?
Re: LABOR OP F1602 HELP!!! - 03/16/2010
07 TAHOE....1GNFK13087R292614.....2 SEALS...AND A GASKET
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What about F1447, this is what I use for axle seals
Re: LABOR OP F1602 HELP!!! - 03/16/2010
Seals, Front Differential Output Shaft - Front - Both - Replace OPERATION NUMBER: F1447 LABOR TIME: 2.5 With Differential Skid Shield ADD: 0.0-0.3
Re: LABOR OP F1602 HELP!!! - 03/16/2010
thanks so much...gonna give it a try!!!
Re: LABOR OP F1602 HELP!!! - 03/16/2010
SAYS ACCEPTED AND PAID!! THANKS SOOOO MUCH YOU GUYS ARE THE GREATEST!!!!
Bedliner - Labor Op ???? - 02/22/2010
2009 Silverado ---- We previously installed a GM bedliner for a cust on a new vehicle .... it has stared to buckle, I am unable to locate a labor op for a bedliner. Thanks for any asst
Re: Bedliner - Labor Op ???? - 02/22/2010
Try R9365, bedliner, GM Accessories.
Trans Output Shaft Seal - Labor op??? - 03/09/2010
2007 Silverado - A/Trans Serv Seal (full trans) per part#, group 4.005 (not listed in j&l part to labor op guide)
Re: Trans Output Shaft Seal - Labor op??? - 03/09/2010
I'm going to guess that this is a 4 wheel drive?? If so, the output shaft seal labor operation you may be looking for could be F1440 or F1441. You may confirm this with the technician as this is not a ft wheel drive vehicle so a transmission output shaft...
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
Rhonda, Do you remember what you had to do to get your GMPP claim with rejection code 038 paid? Thanks.
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
restricted labor operations for a gmpp claim can only be authorized by gmpp..so you would have to call them..
Re: REYNOLDS DMS-VS GMPP RESTRICTED LABOR OP - 07/01/2010
Thanks for your help.
LOOKING FOR ISUZU ASST W/LABOR OP - 07/01/2010
2001 ISUZU RODEO SPORT VIN#4S2CK57W014345431 REPLACED SHIFT SHAFT & SEAL I CAN ONLY FIND A OP CODE FOR SEAL (NOT SHAFT) PT# 8-96014-268-0 "SHAFT" PT# 8-08644-709-0 "GASKET"
Open on the 5th? - 07/05/2010
Just curious how many dealerships are open today?
Re: Open on the 5th? - 07/06/2010
We were closed Saturday but open yesterday. It was pretty quiet so they let us go home at 3:00. How late was your store open?
Re: Open on the 5th? - 07/06/2010
We were open on Monday. There was only one other dealer in the area that was open as well. It was pretty slow but were here all day. (grumbling the whole time, lol!)
Re: Open on the 5th? - 07/06/2010
We were open till 5:30, but I left at 5:00. It was kinda frustrating trying to get stuff done when almost everything was closed:{ We were busy in the morning, only a couple came thru in the afternoon.
Re: Open on the 5th? - 07/06/2010
We were open yesterday normal hours. We had more people call in to see if we were open than we had actually coming through the doors. I spent the day trying to get caught up with the week's worth of work waiting for me when I came back from vacatio...
Re: Open on the 5th? - 07/06/2010
WE WERE CLOSED YESTERDAY (5TH)) A LITTLE SLOW TODAY
Re: Open on the 5th? - 07/06/2010
We were open normal hours as well on Monday. We also had more people call to see if we were open vs. actually coming in. The good thing was the "Mom and Pop" places were all closed, so we did get some tow ins, emergency repairs, etc.
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid ...
Re: Miscellaneous electrical supplies labor op N6608 - 07/08/2010
What was the reject for? Did you try the net item exceeds limit auth code? If that doesn't do it you may need to call DBC they've helped me out with it before--may have had to H-route, can't remember.
R9995 - - 07/20/2010
ON ALL THE CLAIMS I SUBMIT WITH R9995, THEY KEEP GETTING REJECTED BECAUSE THEM ARE NOT COMPATIBLE WITH LABOUR CODE (LTG PUB) WHAT SHOULD BE USED.
B CLAIM LABOR OP??TIME?? - 08/03/2010
... on a 1994 buick lesabre. Because the time guides do not go back this far we do not have a labor op or time. Normally in this case we would look up a like vehicle but the time guides do not go back far enough for a power antenna. Does anyone have ...
Re: B CLAIM 94 BUICK NEED LABOR OP??TIME?? - 08/03/2010
You might try R0480, Power Antenna Replace, this is from a 2001 Cadillac with power antenna. Ten years out and maybe closest-to-op. H Route if all else fails! (I know......)
Re: B CLAIM 94 BUICK NEED LABOR OP??TIME?? - 08/06/2010
you could try R5604 for 2004 lesabre....you might still have to h route it....not sure...good luck i hope you find something that will work for you
2 LABOR OPS SAME JOB - 08/09/2010
IS THERE A SECRET TO SUBMITTING TWO LABOR OPS FOR ONE JOB TOGETHER. IF B8690 AND B8691 WAS ON THE SAME JOB, DO YOU HAVE TO SUBMIT TWO LINES OR CAN THEY BE COMBINED AS ONE JOB. I HAVE BEEN USING TWO LINES.
Re: 2 LABOR OPS SAME JOB - 08/09/2010
i usually make another line and transfer the parts its alot easier that way..
Re: 2 LABOR OPS SAME JOB - 08/10/2010
IM GONNA AGREE THAT TWO LINES IS EASIER
Re: 2 LABOR OPS SAME JOB - 08/11/2010
THANKS FOR THE HELP!!..ITS WORKING FINE THIS MORNING.BOUT TIME LOL
Re: 2 LABOR OPS SAME JOB - 08/13/2010
LOL WRONG POST OOPS
PONTIAC G8: SOLENOID LABOR OP ??? - 08/20/2010
I HAVE A PONTIAC G8 WHICH WE REPLACED A IGNITION LOCK SOLENOID PT#92184178 EPIC" CALLS IT A STEERING WHEEL LOCK SOLENOID LOOKING THRU PART# TO LABOR OP LEADS "NOTHING" ANY SUGGESTIONS APPRECIATED
DEALER INSTALLED GM ACCESSORIES "ZSET" "I-OPS" - 05/03/2010
I am just wondering if anyone else is having any trouble trying to figure out which I-op to use for the dealer installed accessories that we are suppose to be claiming under ZSET no labor? I know that we have a list, however the list does not have everything...
WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Just a heads up-there are new labor ops and submission requirements for wiring repairs on 2010 and newer vehicles. Check out bulletin 10-00-89-005. The new labor ops are in the LTG now. I just bet the techs are gonna love this one! ;-)
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Thanks Mark! My techs are already rolling their eyes at me! LOL!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Can't take too much credit-I found it on another board, but wanted to pass along the info!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/05/2010
Thanks Mark!
2003 CADILLAC SEVILLE - LABOR OP ??? - 05/12/2010
LOOKING FOR A LABOR OP FOR 2003 CADILLAC SEVILLE ON PT#18046508 BRAKE MASTER CYLINDER ASSY W.GROMMETS - THIS IS A GMPP CLAIM THANKS
Re: 2003 CADILLAC SEVILLE - LABOR OP ??? - 05/12/2010
H0640 PAYS 1.1
What are your dealership’s operating hours? - 06/07/2010
... to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members onsite, it looked like one heck of a...
Re: What are your dealership’s operating hours? - 06/08/2010
The Service, Parts and Body Shop are open Monday thru Friday 8:00 to 5:30. Our Quick Lube is open Monday thru Friday 8:00 to 5:30, also on Saturday 8:00 to 1:00. The Showroom is open Monday thru Friday 8:00 to 6:00, Saturday 8:00 to 3:00. When I first...
Re: What are your dealership’s operating hours? - 06/08/2010
Service & Parts Department open Monday - Friday 7:00am - 8:00pm. Saturday 8:00am - 2:00pm Sales Department is open Monday - Friday 9:00am - 8:00pm. Saturday 9:00am - 6:00pm. Last Sunday of every month 12:00pm - 5:00pm. Bodyshop open Monday - Friday 8:00am...
Re: What are your dealership’s operating hours? - 06/08/2010
Service = M-F 7am-7pm Sat 8am-4pm Closed Sun Sales = M-F & Sat. 8am-9pm (unless there are customer here after 9pm) Sun 10am-8pm Bodyshop = M-F 8am-5:30pm
Re: What are your dealership’s operating hours? - 06/15/2010
SERVICE DEPT MON-FRI 7:30-5:30 (TECHS WORK 8:00-4:30) PARTS DEPT MON-FRI 8:00-5:30 SALES DEPT MON-FRI 8:30-7:00 // SAT 9:30-6:00 SUN 11:00-6:00
2005 CADILLAC - LABOR OP HELP - 06/18/2010
VIN #1G6DC67A950223464 2005 CADILLAC STS WE REPLACED PT#25790290 I/P LWR EXT TRAY ?????
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
Where does the piece go?
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
THE TECHS CALLED IT AN ASHTRAY FOR THE FRONT CONSOLE AREA
ON ALL THE CLAIMS I SUBMIT WITH R9995, THEY KEEP GETTING REJECTED BECAUSE THEM ARE NOT COMPATIBLE WITH LABOUR CODE (LTG PUB) WHAT SHOULD BE USED.
B CLAIM LABOR OP??TIME?? - 08/03/2010
... on a 1994 buick lesabre. Because the time guides do not go back this far we do not have a labor op or time. Normally in this case we would look up a like vehicle but the time guides do not go back far enough for a power antenna. Does anyone have ...
Re: B CLAIM 94 BUICK NEED LABOR OP??TIME?? - 08/03/2010
You might try R0480, Power Antenna Replace, this is from a 2001 Cadillac with power antenna. Ten years out and maybe closest-to-op. H Route if all else fails! (I know......)
Re: B CLAIM 94 BUICK NEED LABOR OP??TIME?? - 08/06/2010
you could try R5604 for 2004 lesabre....you might still have to h route it....not sure...good luck i hope you find something that will work for you
2 LABOR OPS SAME JOB - 08/09/2010
IS THERE A SECRET TO SUBMITTING TWO LABOR OPS FOR ONE JOB TOGETHER. IF B8690 AND B8691 WAS ON THE SAME JOB, DO YOU HAVE TO SUBMIT TWO LINES OR CAN THEY BE COMBINED AS ONE JOB. I HAVE BEEN USING TWO LINES.
Re: 2 LABOR OPS SAME JOB - 08/09/2010
i usually make another line and transfer the parts its alot easier that way..
Re: 2 LABOR OPS SAME JOB - 08/10/2010
IM GONNA AGREE THAT TWO LINES IS EASIER
Re: 2 LABOR OPS SAME JOB - 08/11/2010
THANKS FOR THE HELP!!..ITS WORKING FINE THIS MORNING.BOUT TIME LOL
Re: 2 LABOR OPS SAME JOB - 08/13/2010
LOL WRONG POST OOPS
PONTIAC G8: SOLENOID LABOR OP ??? - 08/20/2010
I HAVE A PONTIAC G8 WHICH WE REPLACED A IGNITION LOCK SOLENOID PT#92184178 EPIC" CALLS IT A STEERING WHEEL LOCK SOLENOID LOOKING THRU PART# TO LABOR OP LEADS "NOTHING" ANY SUGGESTIONS APPRECIATED
DEALER INSTALLED GM ACCESSORIES "ZSET" "I-OPS" - 05/03/2010
I am just wondering if anyone else is having any trouble trying to figure out which I-op to use for the dealer installed accessories that we are suppose to be claiming under ZSET no labor? I know that we have a list, however the list does not have everything...
WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Just a heads up-there are new labor ops and submission requirements for wiring repairs on 2010 and newer vehicles. Check out bulletin 10-00-89-005. The new labor ops are in the LTG now. I just bet the techs are gonna love this one! ;-)
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Thanks Mark! My techs are already rolling their eyes at me! LOL!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Can't take too much credit-I found it on another board, but wanted to pass along the info!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/05/2010
Thanks Mark!
2003 CADILLAC SEVILLE - LABOR OP ??? - 05/12/2010
LOOKING FOR A LABOR OP FOR 2003 CADILLAC SEVILLE ON PT#18046508 BRAKE MASTER CYLINDER ASSY W.GROMMETS - THIS IS A GMPP CLAIM THANKS
Re: 2003 CADILLAC SEVILLE - LABOR OP ??? - 05/12/2010
H0640 PAYS 1.1
What are your dealership’s operating hours? - 06/07/2010
... to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with the 20 or so staff members onsite, it looked like one heck of a...
Re: What are your dealership’s operating hours? - 06/08/2010
The Service, Parts and Body Shop are open Monday thru Friday 8:00 to 5:30. Our Quick Lube is open Monday thru Friday 8:00 to 5:30, also on Saturday 8:00 to 1:00. The Showroom is open Monday thru Friday 8:00 to 6:00, Saturday 8:00 to 3:00. When I first...
Re: What are your dealership’s operating hours? - 06/08/2010
Service & Parts Department open Monday - Friday 7:00am - 8:00pm. Saturday 8:00am - 2:00pm Sales Department is open Monday - Friday 9:00am - 8:00pm. Saturday 9:00am - 6:00pm. Last Sunday of every month 12:00pm - 5:00pm. Bodyshop open Monday - Friday 8:00am...
Re: What are your dealership’s operating hours? - 06/08/2010
Service = M-F 7am-7pm Sat 8am-4pm Closed Sun Sales = M-F & Sat. 8am-9pm (unless there are customer here after 9pm) Sun 10am-8pm Bodyshop = M-F 8am-5:30pm
Re: What are your dealership’s operating hours? - 06/15/2010
SERVICE DEPT MON-FRI 7:30-5:30 (TECHS WORK 8:00-4:30) PARTS DEPT MON-FRI 8:00-5:30 SALES DEPT MON-FRI 8:30-7:00 // SAT 9:30-6:00 SUN 11:00-6:00
2005 CADILLAC - LABOR OP HELP - 06/18/2010
VIN #1G6DC67A950223464 2005 CADILLAC STS WE REPLACED PT#25790290 I/P LWR EXT TRAY ?????
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
Where does the piece go?
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
THE TECHS CALLED IT AN ASHTRAY FOR THE FRONT CONSOLE AREA
Re: 2005 CADILLAC - LABOR OP HELP - 06/18/2010
What about C2200?
ISUZU-- LABOR OP ASST NEEDED - 06/18/2010
2001 ISUZU RODEO SPORT VIN#4S2CK57W014345431 REPLACED SHIFT SHAFT & SEAL I CAN ONLY FIND A OP CODE FOR SEAL (NOT SHAFT) PT# 8-96014-268-0 "SHAFT" PT# 8-08644-709-0 "GASKET"
Re: Labor op for p/s system bleed - 11/19/2009
Use a closest to operation from the Power Steering Group.
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: Question? What labor op would you use? - 11/20/2009
Use a closest to labor operation, the tie rod, and adjust labor time as necessary for tightening of the bolt.
Re: Question? What labor op would you use? - 11/20/2009
That's what im not sure about, what would be a closet labor of for rear tie rod, can't seem to find one that would work
Re: Question? What labor op would you use? - 11/20/2009
Possibly one of the following as a "closest to" operation (may need to adjust the labor time based on the time necessary to tighten the bolt): Rear Suspension E5620: Arm Assembly, Rear Control - Upper - Right - Replace E5621: Arm Assembly, Rear Control...
Re: Question? What labor op would you use? - 11/20/2009
Thanks for the response , I'll try one of those labor ops
FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/02/2009
2008 EQUINOX - 2CNDL937786291813 FRONT WHL DRIVE INT SHAFT PT#25865435 6.055 ONLY THING CLOSE: F1475 FRONT WHEEL DRIVE SHAFT - LEFT F1476 FRONT WHEEL DRIVE SHAFT - RIGHT IS THIS THE SAME THING & ONLY 1-PART # FOR EITHER SIDE
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/05/2009
Not sure on this one. I think I'd talk to the tech and find out what it is exactly. May be one of those that LTG calls something else? I don't recall that we've ever done one.
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
TO MAKE IT MORE CONFUSING: MY PARTS DEPT CALLS IT...... R-FRONT AXLE CARRIER BEARING
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
Based on component review in SI - service manual & labor time guide it appears as the closest to operation F1475 (front wheel drive shaft) is most appropriate. This particular operation is powertrain covered. Rhonda: thanks for sending additional information...
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
THANK YOU SO MUCH - KRISTEN !!!!! WE WERE SOOOOOO LOST ON THIS ONE
2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I am using labor op K7581 9.1 with add time to diag & recondition diff of 1.3. The claim has rejected numerous times due to straight time labor hrs exceed the allowance. Is there something I am missing?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
Are you H routing the claim?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I have 4 times & called our dvm 2x's (said they would look into it, have never heard back from them).
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I hate to ask, but did you call DBC?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
Actually, I just got off the phone with them (procrastinating, trying to do it myself), told me they would have to escalate the labor op that it wasn't available to them. I'll waite & see what they say & go from there. Thanks girls:)
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
... are to be noted directly on the delivery receipt in the Remarks Section. Reimbursement for parts & labour will be accomplished by submission of a warranty claim. ...
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
Thanks Christalyn and Kristen for the clarification =-)
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/20/2009
Just an update: Saturn initially told me the labor op wasn't available to them that they would escalate the claim. I resubmitted after 1 week & now the claim has paid, they must have updated their system??????
AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
2008 EXPRESS VAN - VIN 1GCFG15X481204548 REPLACED PT#89024936 8.846 NOTHING IN PART TO LABOR GRP LISTING ANY SUGGESTIONS FOR A LABOR OP ???
Re: AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
Found this, if it's not the correct hose could be a closest to: Auxiliary Air Conditioning Evaporator and Auxiliary Heater Hose Replacement - Intermediate OPERATION NUMBER: D3114 LABOR TIME: 3.1 To Recover and Recharge A/C System ADD: 0.3
Can't find labor op. - 10/22/2009
We replaced a trunk air baffle valve Part #15143604 on a 2008 Chev Malibu, and can't find the labor op. please help
Re: Can't find labor op. - 10/22/2009
per epic on pt#15143604 it is a body side air outlet deflector assy (9.264 part group to labor op) ---- have you reviewed D1440 D1441 D1446 ?? hope this helps
What about C2200?
ISUZU-- LABOR OP ASST NEEDED - 06/18/2010
2001 ISUZU RODEO SPORT VIN#4S2CK57W014345431 REPLACED SHIFT SHAFT & SEAL I CAN ONLY FIND A OP CODE FOR SEAL (NOT SHAFT) PT# 8-96014-268-0 "SHAFT" PT# 8-08644-709-0 "GASKET"
Re: Labor op for p/s system bleed - 11/19/2009
Use a closest to operation from the Power Steering Group.
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: Question? What labor op would you use? - 11/20/2009
Use a closest to labor operation, the tie rod, and adjust labor time as necessary for tightening of the bolt.
Re: Question? What labor op would you use? - 11/20/2009
That's what im not sure about, what would be a closet labor of for rear tie rod, can't seem to find one that would work
Re: Question? What labor op would you use? - 11/20/2009
Possibly one of the following as a "closest to" operation (may need to adjust the labor time based on the time necessary to tighten the bolt): Rear Suspension E5620: Arm Assembly, Rear Control - Upper - Right - Replace E5621: Arm Assembly, Rear Control...
Re: Question? What labor op would you use? - 11/20/2009
Thanks for the response , I'll try one of those labor ops
FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/02/2009
2008 EQUINOX - 2CNDL937786291813 FRONT WHL DRIVE INT SHAFT PT#25865435 6.055 ONLY THING CLOSE: F1475 FRONT WHEEL DRIVE SHAFT - LEFT F1476 FRONT WHEEL DRIVE SHAFT - RIGHT IS THIS THE SAME THING & ONLY 1-PART # FOR EITHER SIDE
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/05/2009
Not sure on this one. I think I'd talk to the tech and find out what it is exactly. May be one of those that LTG calls something else? I don't recall that we've ever done one.
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
TO MAKE IT MORE CONFUSING: MY PARTS DEPT CALLS IT...... R-FRONT AXLE CARRIER BEARING
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
Based on component review in SI - service manual & labor time guide it appears as the closest to operation F1475 (front wheel drive shaft) is most appropriate. This particular operation is powertrain covered. Rhonda: thanks for sending additional information...
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
THANK YOU SO MUCH - KRISTEN !!!!! WE WERE SOOOOOO LOST ON THIS ONE
2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I am using labor op K7581 9.1 with add time to diag & recondition diff of 1.3. The claim has rejected numerous times due to straight time labor hrs exceed the allowance. Is there something I am missing?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
Are you H routing the claim?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I have 4 times & called our dvm 2x's (said they would look into it, have never heard back from them).
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
I hate to ask, but did you call DBC?
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/09/2009
Actually, I just got off the phone with them (procrastinating, trying to do it myself), told me they would have to escalate the labor op that it wasn't available to them. I'll waite & see what they say & go from there. Thanks girls:)
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
... are to be noted directly on the delivery receipt in the Remarks Section. Reimbursement for parts & labour will be accomplished by submission of a warranty claim. ...
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
Thanks Christalyn and Kristen for the clarification =-)
Re: 2008 Saturn Vue FWD direct clutch labor op - 10/20/2009
Just an update: Saturn initially told me the labor op wasn't available to them that they would escalate the claim. I resubmitted after 1 week & now the claim has paid, they must have updated their system??????
AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
2008 EXPRESS VAN - VIN 1GCFG15X481204548 REPLACED PT#89024936 8.846 NOTHING IN PART TO LABOR GRP LISTING ANY SUGGESTIONS FOR A LABOR OP ???
Re: AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
Found this, if it's not the correct hose could be a closest to: Auxiliary Air Conditioning Evaporator and Auxiliary Heater Hose Replacement - Intermediate OPERATION NUMBER: D3114 LABOR TIME: 3.1 To Recover and Recharge A/C System ADD: 0.3
Can't find labor op. - 10/22/2009
We replaced a trunk air baffle valve Part #15143604 on a 2008 Chev Malibu, and can't find the labor op. please help
Re: Can't find labor op. - 10/22/2009
per epic on pt#15143604 it is a body side air outlet deflector assy (9.264 part group to labor op) ---- have you reviewed D1440 D1441 D1446 ?? hope this helps
Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/13/2009
FOUND PIP 4054C TO DRAIN AND FILL REAR AXLE FOR CLUTCH CHATTER FROM REAR AXLE, SAYS TO DRAIN AND FILL WITH SYNTHETIC FLUID LOOK FOR OPERATION CODE TO USE FOR SUBMIT THANKS
Re: Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/16/2009
I've gotten this one paid with F2003 Cover And/Or Gasket, Differential - Rear Differential - Replace and included the fluid
Re: Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/16/2009
WILL TRY USING THAT LABOR OPEATION, THANKS
Labor op for p/s system bleed - 11/18/2009
We have an 07 Saturn Outlook in our shop, concern is whine while driving &/or turning. According to doc id #2239547 it states to bleed p/s system using the mighty vac. My question is: What do I use for a labor op? The bulletin doesn't give one. Any help...
two parts, two labor ops, but switched the parts..... - 12/23/2009
I was rejected for part number incompatible for switching the parts from one labor op to another. E8434 should be "motor", E7680 "column". Both on same line. Got these two switched, but not sure the correct way to correct the issue....dumb.....dumbe...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
BRIAN.... ARE YOU WORKING WITH 2-SEPARATE LINES OR 1-LINE WITH 2-LABOR OPS ... I WOULD THINK YOU CAN JUST MANUALLY REENTER AS IT ATTACHING THE CORRECT PART TO THE CORRECT LABOR OPS //// BUT IF YOU ARE ON GLOBAL WARRANTY IF SO - NOT A CLUE, WE ARE NOT...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
Yes, two parts and two labor ops on one line. One paid with wrong part, second one rejected with wrong part. We are in WA. Still not on Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should...
STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
I HAVE A 2006 HHR ---- GMPP CLAIM WE REPLACED PT#25816513 STRNG WHL HRN SWTCH I CANT SEEM TO FIND AN "ACTUAL" LABOR OP - ONLY THE HORN REPLACEMENT H0200 AS "CLOSEST OP CODE", NOTHING UNDER SWITCH, NOTHING COMES UP THRU PART TO LABOR GUIDE... WILL THIS...
Cadillac engine skid plate labor op - 12/30/2009
Can anyone help me find the labor op for an 08 Cadillac CTS lower engine plastic skid/shield plate? The part # is 15849031, group # is 8.090, I have checked the part group labor op guide but that group # is not available in it. I found labor op E1050...
Re: STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
HAVE YOU TRIED E7012--STEERING WHEEL MOUNTED SWITCH/AND OR CONTROL??
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth.
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth. THAT'S IT! Thanks, I couldn't ...
BUICK - HEATED SEAT SWITCH REPLACEMENT - LABOR OP - 01/08/2010
... R/WDO WPR & WA & E/GATE WDO REL (WHICH INCLUDES HEATED SEAT SWITCH) UNABLE TO LOCATE LABOR OP UNDER: SWITCH WINDOW RELEASE WASHER ANY ASSISTANCE APPRECIATED...
Labor Ops With Alignment allowance on GWM - 02/19/2010
I am trying to submit a lower control arm on a 06 Pont G6. The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together. I am having a lot...
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
[quote] Christalyn: I am trying to submit a lower control arm on a 06 Pont G6. The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together....
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
Thnx worked like a charm.
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
... TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY C0400-RR STATIONARY WINDOW W/WSTRIP (DOESNT CORRESPOND WITH PART GROUPS THAT SHOW) ...
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
TRY C1260.....ITS FOR FIXED OR MOVEABLE WINDOWS....TIME IS .3 FOUND IT IN SI
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
DONT BELIEVE THAT WOULD WORK.... THIS IS A REAR/SIDE WINDOW NOT A BACK WINDOW
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
OH SORRY....MISUNDERSTOOD....THEY HAVE ONE FOR BODY SIDE WINDOW RESEALING....C0450...MIGHT BE THE CLOSEST THING....NOT SURE.....YOU GET .1- .5 FOR IT...
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
What about C0510 "R&R or Replace right rear stationary quarter glass"
A/Trans Serv Seal Kit - labor op - 03/02/2010
2007 SILVERADO - 1GBJC39K47E513965 REPLACED PT#24248579 (4.005) PART GROUP # NOT LISTED IN J&L WARRANTY GUIDE EPIC STATES AS: A/TRANS SERV SEAL KIT NOT SURE OF LABOR OP TO USE.... ANY ASST GRATEFUL
Re: A/Trans Serv Seal Kit - labor op - 03/03/2010
What was the complaint & what did the tech do? Go to the nearest part that involves this kit & use that opcode. Not sure what a "serv seal kit" is...
SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... no reprogramming done, but Tech II is involved. I've got two of these and can't think which labor op to use! Obvious "H" route situation as hours are in the 2.0 range. Any ideas? Brian...
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
ACCORDING TO SI, YOU CAN USE N9999 OR J9999 OP IF "ANY MODULE HAS ENCOUNTERED AN ANOMALY IN WHICH THE CORRECTIVE ACTION IS TO RESET THE MODULE." FOUND THIS IN SI UNDER LABOR TIME GUIDE, IN THE PREFACE SECTION UNDER ELECTRICAL AND POWERTRAIN CONTROLS -...
FOUND PIP 4054C TO DRAIN AND FILL REAR AXLE FOR CLUTCH CHATTER FROM REAR AXLE, SAYS TO DRAIN AND FILL WITH SYNTHETIC FLUID LOOK FOR OPERATION CODE TO USE FOR SUBMIT THANKS
Re: Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/16/2009
I've gotten this one paid with F2003 Cover And/Or Gasket, Differential - Rear Differential - Replace and included the fluid
Re: Looking for op code to use for drain and fill on 2007 Silv rear axle - 11/16/2009
WILL TRY USING THAT LABOR OPEATION, THANKS
Labor op for p/s system bleed - 11/18/2009
We have an 07 Saturn Outlook in our shop, concern is whine while driving &/or turning. According to doc id #2239547 it states to bleed p/s system using the mighty vac. My question is: What do I use for a labor op? The bulletin doesn't give one. Any help...
two parts, two labor ops, but switched the parts..... - 12/23/2009
I was rejected for part number incompatible for switching the parts from one labor op to another. E8434 should be "motor", E7680 "column". Both on same line. Got these two switched, but not sure the correct way to correct the issue....dumb.....dumbe...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
BRIAN.... ARE YOU WORKING WITH 2-SEPARATE LINES OR 1-LINE WITH 2-LABOR OPS ... I WOULD THINK YOU CAN JUST MANUALLY REENTER AS IT ATTACHING THE CORRECT PART TO THE CORRECT LABOR OPS //// BUT IF YOU ARE ON GLOBAL WARRANTY IF SO - NOT A CLUE, WE ARE NOT...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
Yes, two parts and two labor ops on one line. One paid with wrong part, second one rejected with wrong part. We are in WA. Still not on Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should...
STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
I HAVE A 2006 HHR ---- GMPP CLAIM WE REPLACED PT#25816513 STRNG WHL HRN SWTCH I CANT SEEM TO FIND AN "ACTUAL" LABOR OP - ONLY THE HORN REPLACEMENT H0200 AS "CLOSEST OP CODE", NOTHING UNDER SWITCH, NOTHING COMES UP THRU PART TO LABOR GUIDE... WILL THIS...
Cadillac engine skid plate labor op - 12/30/2009
Can anyone help me find the labor op for an 08 Cadillac CTS lower engine plastic skid/shield plate? The part # is 15849031, group # is 8.090, I have checked the part group labor op guide but that group # is not available in it. I found labor op E1050...
Re: STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
HAVE YOU TRIED E7012--STEERING WHEEL MOUNTED SWITCH/AND OR CONTROL??
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth.
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth. THAT'S IT! Thanks, I couldn't ...
BUICK - HEATED SEAT SWITCH REPLACEMENT - LABOR OP - 01/08/2010
... R/WDO WPR & WA & E/GATE WDO REL (WHICH INCLUDES HEATED SEAT SWITCH) UNABLE TO LOCATE LABOR OP UNDER: SWITCH WINDOW RELEASE WASHER ANY ASSISTANCE APPRECIATED...
Labor Ops With Alignment allowance on GWM - 02/19/2010
I am trying to submit a lower control arm on a 06 Pont G6. The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together. I am having a lot...
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
[quote] Christalyn: I am trying to submit a lower control arm on a 06 Pont G6. The labor op os E3530 .9 base time with addt'l .5 base(?) for alignment add toe .2 and add road test .2 Is the whole alignment add time or is the base times added together....
Re: Labor Ops With Alignment allowance on GWM - 02/19/2010
Thnx worked like a charm.
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
... TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY C0400-RR STATIONARY WINDOW W/WSTRIP (DOESNT CORRESPOND WITH PART GROUPS THAT SHOW) ...
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
TRY C1260.....ITS FOR FIXED OR MOVEABLE WINDOWS....TIME IS .3 FOUND IT IN SI
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
DONT BELIEVE THAT WOULD WORK.... THIS IS A REAR/SIDE WINDOW NOT A BACK WINDOW
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
OH SORRY....MISUNDERSTOOD....THEY HAVE ONE FOR BODY SIDE WINDOW RESEALING....C0450...MIGHT BE THE CLOSEST THING....NOT SURE.....YOU GET .1- .5 FOR IT...
Re: RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
What about C0510 "R&R or Replace right rear stationary quarter glass"
A/Trans Serv Seal Kit - labor op - 03/02/2010
2007 SILVERADO - 1GBJC39K47E513965 REPLACED PT#24248579 (4.005) PART GROUP # NOT LISTED IN J&L WARRANTY GUIDE EPIC STATES AS: A/TRANS SERV SEAL KIT NOT SURE OF LABOR OP TO USE.... ANY ASST GRATEFUL
Re: A/Trans Serv Seal Kit - labor op - 03/03/2010
What was the complaint & what did the tech do? Go to the nearest part that involves this kit & use that opcode. Not sure what a "serv seal kit" is...
SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
... no reprogramming done, but Tech II is involved. I've got two of these and can't think which labor op to use! Obvious "H" route situation as hours are in the 2.0 range. Any ideas? Brian...
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/05/2008
ACCORDING TO SI, YOU CAN USE N9999 OR J9999 OP IF "ANY MODULE HAS ENCOUNTERED AN ANOMALY IN WHICH THE CORRECTIVE ACTION IS TO RESET THE MODULE." FOUND THIS IN SI UNDER LABOR TIME GUIDE, IN THE PREFACE SECTION UNDER ELECTRICAL AND POWERTRAIN CONTROLS -...
Re: SES lite on, P0172,P0175 set for fuel trim; Labor Op? - 12/08/2008
Thanks Michelle, I'd forgotten about those labor ops!
OPEN BUT EXPIRED RECALLS ??? - 12/08/2008
I HAVE A ENTERPRISE RENTAL VEHICLE IN THE SHOP, FOR AN UNRELATED CONCERN TO THE RECALL - BUT IT SHOWS #07255 "OPEN" BUT EXPIRED 10/31/08..... CAN WE STILL PERFORM ?, HOW DO YOU CLEAR ?, WHAT IF CUSTOMER HAS A PROBLEM LATER ON WITH THIS CONCERN ?
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
I am inclined to say it would be rejected since it has expired. Anyone else agree?
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
I also believe that this would reject if performed after the expiration. I think they will adventually close them all after the expire date whether or not they have been performed.
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
being as this could possiably cause engine damage I would contact AVM and see if would approve.
U.B.E.C LABOR OP ??? - 01/06/2009
LOOKING FOR A LABOR OP ON A 2007 EXPRESS FOR THE U.B.E.C.
Re: U.B.E.C LABOR OP ??? - 01/07/2009
I think you're looking for: Block Assembly, Wiring Harness Junction - Engine - Replace OPERATION NUMBER: N1730 LABOR TIME: 0.5 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 It's...
Re: U.B.E.C LABOR OP ??? - 01/09/2009
I've found blocks do not cross reference anywhere. I use the wiring and connector opcode(s). get oh autho'd if you need and I Hroute it. Pays everytime.
CRANKCASE TUBE "LOOSE" - LABOR OP ???? - 01/19/2009
2008 GMC SAVANA - VIN#1GTGG25C781171133 REMOVED ENGINE COVER TO REINSTALL "LOOSE" CRANKCASE TUBE AT VALVE COVER CAUSING INTAKE LEAK
DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
2004 CADILLAC SRX (1GYEE63A940172123)-- PT#89058605 BUSHING REPLACED FRONT DIFFERENTIAL BUSHING HAVING PROBLEM LOCATING CORRECT LABOR OP (GMPP CLAIM)
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
Being as it is GMPP think I would give them a call.possiably F0040.you can talk to a real person at 1-800-631-5590
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
The closest I could find was E2180. There's nothing specific in the LTG. Brian
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
I FOUND THIS ON J&L'S TOOLS SECTION. Part Group Labor Op 05.381 E2180 frt 05.381 E4187 rear
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Isn't there a recent product safety recall on this? Recall #08178B - does that apply?
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Oh wait! I think the recall is to replace the bushing within the shifter assembly - oops! Sorry!
EVAP VENT VALVE LABOR OP - 02/18/2009
WE ARE WORKING ON A 2007 SILVERADO 1/2 TON REPLACEMENT OF EVAP VENT VALVE SOLENOID LABOR OP J6441. ALL OF A SUDDEN THAT LABOR OP DOES NOT APPLY TO VEHICLE? HAS ANYONE ELSE SEEN THIS? AND DOES ANYONE KNOW WHAT THE NEW LABOR OP IS? THANKS
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Double check which body style you're working on and which you looked up. J6441 is the labor op for the 07 Classic style and J6400 is for the 07 New body style. I think they just do this to confuse us!!! LOL
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
THANK YOU! ALSO DOES ANYONE KNOW OF A NEW LIST OF COVERED LABOR OPS FOR POWERTRAIN? J3390 IS NOT ON THE LIST, HOWEVER WE SUBMITTED TO GMPP AND IT REJECTED. MY REP SAYS IT IS NOW COVERED UNDER POWERTRAIN. HOW MANY MORE HAVE THEY CHANGED?
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Check out Doc #1879343. I saved a copy on my desktop for the powertrain labor opcodes.
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I HAVE THAT ONE TOO. I WAS JUST WONDERING IF ANYONE KNEW OF AN UPDATED VERSION
PIGTAIL CONNECTOR LABOR OP ??? - 02/18/2009
2006 SATURN ION -- REPLACED PT#88988308 CONNECTOR AT LEFT FRONT SEATBELT PRETENSIONER..... I TRIED N6622 & IT REJECTED
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I ALWAYS GO IN BY VIN# OF EACH VEHICLE - THEN: LTG COVERAGE CODES INTRO POWERTRAIN COVERAGE CODES
Re: PIGTAIL CONNECTOR LABOR OP ??? - 02/19/2009
I think I'd try: Occupant Safety Wiring and/or Connector Repair or Replacement OPERATION NUMBER: N6624 - Specifically says that it includes seat belts
OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
2007 EXPRESS CARGO VAN - 1GCHG35U871169991 REPLACED PT#24212052 I CODED AS K7324 6.0 .... IT REJECTED - IVE CHECKED PART TO LABOR -- I AM UNABLE TO SEE WHAT I AM MISSING
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
LOOKING AT THE VIS I SEE THAT IT SHOULD BE AN AUTH B BECAUSE YOU'VE DONE 2 K LABOR OPS IN FEBRUARY. THE POWER TRAIN WARRANTY IS SHOWING THE LABOR OP, SO IT SHOULD BE FINE. WHAT WAS THE REJECT CODE?
Thanks Michelle, I'd forgotten about those labor ops!
OPEN BUT EXPIRED RECALLS ??? - 12/08/2008
I HAVE A ENTERPRISE RENTAL VEHICLE IN THE SHOP, FOR AN UNRELATED CONCERN TO THE RECALL - BUT IT SHOWS #07255 "OPEN" BUT EXPIRED 10/31/08..... CAN WE STILL PERFORM ?, HOW DO YOU CLEAR ?, WHAT IF CUSTOMER HAS A PROBLEM LATER ON WITH THIS CONCERN ?
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
I am inclined to say it would be rejected since it has expired. Anyone else agree?
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
I also believe that this would reject if performed after the expiration. I think they will adventually close them all after the expire date whether or not they have been performed.
Re: OPEN BUT EXPIRED RECALLS ??? - 12/09/2008
being as this could possiably cause engine damage I would contact AVM and see if would approve.
U.B.E.C LABOR OP ??? - 01/06/2009
LOOKING FOR A LABOR OP ON A 2007 EXPRESS FOR THE U.B.E.C.
Re: U.B.E.C LABOR OP ??? - 01/07/2009
I think you're looking for: Block Assembly, Wiring Harness Junction - Engine - Replace OPERATION NUMBER: N1730 LABOR TIME: 0.5 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 It's...
Re: U.B.E.C LABOR OP ??? - 01/09/2009
I've found blocks do not cross reference anywhere. I use the wiring and connector opcode(s). get oh autho'd if you need and I Hroute it. Pays everytime.
CRANKCASE TUBE "LOOSE" - LABOR OP ???? - 01/19/2009
2008 GMC SAVANA - VIN#1GTGG25C781171133 REMOVED ENGINE COVER TO REINSTALL "LOOSE" CRANKCASE TUBE AT VALVE COVER CAUSING INTAKE LEAK
DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
2004 CADILLAC SRX (1GYEE63A940172123)-- PT#89058605 BUSHING REPLACED FRONT DIFFERENTIAL BUSHING HAVING PROBLEM LOCATING CORRECT LABOR OP (GMPP CLAIM)
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
Being as it is GMPP think I would give them a call.possiably F0040.you can talk to a real person at 1-800-631-5590
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/11/2009
The closest I could find was E2180. There's nothing specific in the LTG. Brian
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
I FOUND THIS ON J&L'S TOOLS SECTION. Part Group Labor Op 05.381 E2180 frt 05.381 E4187 rear
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Isn't there a recent product safety recall on this? Recall #08178B - does that apply?
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Oh wait! I think the recall is to replace the bushing within the shifter assembly - oops! Sorry!
EVAP VENT VALVE LABOR OP - 02/18/2009
WE ARE WORKING ON A 2007 SILVERADO 1/2 TON REPLACEMENT OF EVAP VENT VALVE SOLENOID LABOR OP J6441. ALL OF A SUDDEN THAT LABOR OP DOES NOT APPLY TO VEHICLE? HAS ANYONE ELSE SEEN THIS? AND DOES ANYONE KNOW WHAT THE NEW LABOR OP IS? THANKS
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Double check which body style you're working on and which you looked up. J6441 is the labor op for the 07 Classic style and J6400 is for the 07 New body style. I think they just do this to confuse us!!! LOL
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
THANK YOU! ALSO DOES ANYONE KNOW OF A NEW LIST OF COVERED LABOR OPS FOR POWERTRAIN? J3390 IS NOT ON THE LIST, HOWEVER WE SUBMITTED TO GMPP AND IT REJECTED. MY REP SAYS IT IS NOW COVERED UNDER POWERTRAIN. HOW MANY MORE HAVE THEY CHANGED?
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
Check out Doc #1879343. I saved a copy on my desktop for the powertrain labor opcodes.
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I HAVE THAT ONE TOO. I WAS JUST WONDERING IF ANYONE KNEW OF AN UPDATED VERSION
PIGTAIL CONNECTOR LABOR OP ??? - 02/18/2009
2006 SATURN ION -- REPLACED PT#88988308 CONNECTOR AT LEFT FRONT SEATBELT PRETENSIONER..... I TRIED N6622 & IT REJECTED
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I ALWAYS GO IN BY VIN# OF EACH VEHICLE - THEN: LTG COVERAGE CODES INTRO POWERTRAIN COVERAGE CODES
Re: PIGTAIL CONNECTOR LABOR OP ??? - 02/19/2009
I think I'd try: Occupant Safety Wiring and/or Connector Repair or Replacement OPERATION NUMBER: N6624 - Specifically says that it includes seat belts
OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
2007 EXPRESS CARGO VAN - 1GCHG35U871169991 REPLACED PT#24212052 I CODED AS K7324 6.0 .... IT REJECTED - IVE CHECKED PART TO LABOR -- I AM UNABLE TO SEE WHAT I AM MISSING
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
LOOKING AT THE VIS I SEE THAT IT SHOULD BE AN AUTH B BECAUSE YOU'VE DONE 2 K LABOR OPS IN FEBRUARY. THE POWER TRAIN WARRANTY IS SHOWING THE LABOR OP, SO IT SHOULD BE FINE. WHAT WAS THE REJECT CODE?
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
BECKY --- REJECT CODE WAS "LD-LABOR OP DOES NOT APPLY TO VEHICLE (LABOR TIME)"
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
ACCORDING TO THE VIS THIS UNIT HAS AN MT1/4L80E TRANNY AND YOU HAVE THE LABOR OP FOR A 4L60E TRANNY.
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
2007 AVEO -- KL1TG56657B186822 REPLACED PT#96801392 .. I CODES FOR K5120 .2 - TECH STATING THAT CANT POSSIBLY BE CORRECT, BUT I DONT SEE ANYTHING ELSE
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
Looks fine to me.
Re: ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
will have to use op code from 98 model year as labor time guide only goes back 10yrs.would use N2220 switch- engine oil pressure sender-replace.
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
I agree with Ken. What time does the tech think he should get?
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/10/2009
That seems to be the only labor op. Aren't techs fun!?
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
WHERE DO I GET "EXPLANATION OF LPO CODES" AS YOU HAVE STATED (MT1 = 4L80E)--- I STILL AM UNABLE TO LOCATE ANYTHING FOR THE CORRECT LABOR OP
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
i got the mt1 definition from my parts dept. the parts catalog will tell you what the tranny is. i cheat and rely on my parts dept for a lot of those type of things because I can't find them anywhere either.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... SEE NOTHING FOR (OUTPUT ASM-OUTPUT (4 PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... THE PHONE TO DBC, ALTHOUGH THEY AREN'T ANY SMARTER THAN US, I'D MAKE THEM GIVE ME EITHER A LABOR OP OR "CLOSEST TO" THEN H ROUTE WITH THIER NAME AND THE CASE # SO YOUR AVM CAN SEE YOU'VE JUMPED THROUGH THE HOOPS AND YOU'RE LAYING IT IN HIS/HER LAP. I...
PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
2008 HHR - 3GNDA53P38S598620 INSTALLED PART#25791042 GRP 15.506 (GRP NOT LISTED IN J&L) NOTHING COMES UP UNDER "FILM" OR "PROTECTIVE" EPIC STATES: FILM-RR S/D TR PNL PROTV ANY ASSIST GREATLY APPRECIATED
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
ISN'T THERE A BULLETIN OR SOMETHING ON THAT? CAN'T REMEMBER OFF THE TOP OF MY HEAD, I'LL CHECK IT OUT AND SEE
2009 Warranty Operations Manual - 03/16/2009
Please check the date on your latest Warranty Operations Manual that you received with the March edition of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may...
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before.
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
[quote] Mark: I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before. [/quote] I got ours paid with this opcode...
SHIFT LEVER LABOR OP CONFUSION - 03/23/2009
2007 AVEO -- KL1TG56657B186822 WE REPLACED PT#1738089 A/T GEAR SHIFT LEVER... ALL I HAVE BEEN ABLE TO COME UP WITH IS K5120 .2 (BUT) TECH SAYS HE HAD TO FOLLOW DOC#1724494 WHICH TAKES ALOT MORE TIME ---- ANY ASST APPRECIATED
Re: SHIFT LEVER LABOR OP CONFUSION - 03/24/2009
POSSIBLY C2795 .3 WHAT KIND OF TIME DOES HE THINK HE NEEDS???
Re: SHIFT LEVER LABOR OP CONFUSION - 03/30/2009
... to show/specify why he needs extra time and it would have to be approved by your Service Mgr. Hope this helps...
Labor Op Z7091 question - 04/03/2009
I have a claim to process using Z7091, but can't find the info regarding this one. Do I get .2 Admin? Is a "G" auth required? Is this an "H" route claim? Help! Brian (it must be Friday....)
Re: Labor Op Z7091 question - 04/03/2009
I havent seen where we can claim any admin time & I have never put a G-auth - but I do h-route them General Motors Dealership Empowerment Process Labor Operation Guidelines !!
Re: Labor Op Z7091 question - 04/03/2009
Thanks Rhonda, That's what I'll do!!
Re: Labor Op Z7091 question - 04/13/2009
Bulletin reference: 05-00-89-055 - GM Dealer Empowerment Program and Goodwill Procedures
correct labor op - 05/20/2009
HELP! I cannot seem to find the correct labor op for an 2008 Hummer H2 steering wheel position sensor. I have checked SI, J&L's part group to labor op section & the DBC. HELP!
BECKY --- REJECT CODE WAS "LD-LABOR OP DOES NOT APPLY TO VEHICLE (LABOR TIME)"
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/05/2009
ACCORDING TO THE VIS THIS UNIT HAS AN MT1/4L80E TRANNY AND YOU HAVE THE LABOR OP FOR A 4L60E TRANNY.
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
2007 AVEO -- KL1TG56657B186822 REPLACED PT#96801392 .. I CODES FOR K5120 .2 - TECH STATING THAT CANT POSSIBLY BE CORRECT, BUT I DONT SEE ANYTHING ELSE
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
Looks fine to me.
Re: ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
will have to use op code from 98 model year as labor time guide only goes back 10yrs.would use N2220 switch- engine oil pressure sender-replace.
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/09/2009
I agree with Ken. What time does the tech think he should get?
Re: AUTO TRANS GEAR SHIFT LEVER ASSY (LABOR OP) - 03/10/2009
That seems to be the only labor op. Aren't techs fun!?
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
WHERE DO I GET "EXPLANATION OF LPO CODES" AS YOU HAVE STATED (MT1 = 4L80E)--- I STILL AM UNABLE TO LOCATE ANYTHING FOR THE CORRECT LABOR OP
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
i got the mt1 definition from my parts dept. the parts catalog will tell you what the tranny is. i cheat and rely on my parts dept for a lot of those type of things because I can't find them anywhere either.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... SEE NOTHING FOR (OUTPUT ASM-OUTPUT (4 PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... THE PHONE TO DBC, ALTHOUGH THEY AREN'T ANY SMARTER THAN US, I'D MAKE THEM GIVE ME EITHER A LABOR OP OR "CLOSEST TO" THEN H ROUTE WITH THIER NAME AND THE CASE # SO YOUR AVM CAN SEE YOU'VE JUMPED THROUGH THE HOOPS AND YOU'RE LAYING IT IN HIS/HER LAP. I...
PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
2008 HHR - 3GNDA53P38S598620 INSTALLED PART#25791042 GRP 15.506 (GRP NOT LISTED IN J&L) NOTHING COMES UP UNDER "FILM" OR "PROTECTIVE" EPIC STATES: FILM-RR S/D TR PNL PROTV ANY ASSIST GREATLY APPRECIATED
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
ISN'T THERE A BULLETIN OR SOMETHING ON THAT? CAN'T REMEMBER OFF THE TOP OF MY HEAD, I'LL CHECK IT OUT AND SEE
2009 Warranty Operations Manual - 03/16/2009
Please check the date on your latest Warranty Operations Manual that you received with the March edition of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may...
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before.
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
[quote] Mark: I think you're looking for this: Body Panel Paint Protector Replacement OPERATION NUMBER: B7012 LABOR TIME: 0.3 To Replace Each Additional ADD: 0.3 I'm fairly sure this is what I've used before. [/quote] I got ours paid with this opcode...
SHIFT LEVER LABOR OP CONFUSION - 03/23/2009
2007 AVEO -- KL1TG56657B186822 WE REPLACED PT#1738089 A/T GEAR SHIFT LEVER... ALL I HAVE BEEN ABLE TO COME UP WITH IS K5120 .2 (BUT) TECH SAYS HE HAD TO FOLLOW DOC#1724494 WHICH TAKES ALOT MORE TIME ---- ANY ASST APPRECIATED
Re: SHIFT LEVER LABOR OP CONFUSION - 03/24/2009
POSSIBLY C2795 .3 WHAT KIND OF TIME DOES HE THINK HE NEEDS???
Re: SHIFT LEVER LABOR OP CONFUSION - 03/30/2009
... to show/specify why he needs extra time and it would have to be approved by your Service Mgr. Hope this helps...
Labor Op Z7091 question - 04/03/2009
I have a claim to process using Z7091, but can't find the info regarding this one. Do I get .2 Admin? Is a "G" auth required? Is this an "H" route claim? Help! Brian (it must be Friday....)
Re: Labor Op Z7091 question - 04/03/2009
I havent seen where we can claim any admin time & I have never put a G-auth - but I do h-route them General Motors Dealership Empowerment Process Labor Operation Guidelines !!
Re: Labor Op Z7091 question - 04/03/2009
Thanks Rhonda, That's what I'll do!!
Re: Labor Op Z7091 question - 04/13/2009
Bulletin reference: 05-00-89-055 - GM Dealer Empowerment Program and Goodwill Procedures
correct labor op - 05/20/2009
HELP! I cannot seem to find the correct labor op for an 2008 Hummer H2 steering wheel position sensor. I have checked SI, J&L's part group to labor op section & the DBC. HELP!
Re: correct labor op - 05/21/2009
I don't see one in the time guide so use the closest labor op and H-route it to your rep.
Re: correct labor op - 05/21/2009
I would also fill out a labor time feedback in SI and let your rep know that you did, when you send the claim.
HEADLAMP OP CODE - 06/02/2009
2008 MALIBU HYBRID 1G1ZF57538F250810 LEFT FRONT HEADLAMP REPLACEMENT PT#25984638 (GRP#2.725) REJECTED FOR LO#B7289 .7 UNABLE TO SEE WHAT I AM OVERLOOKING ON THIS ONE
Re: HEADLAMP OP CODE - 06/02/2009
lOOKS CORRECT FROM THIS SIDE OF THE COUNTRY TOO! mAYBE A SYSTEM GLITCH?
Re: HEADLAMP OP CODE - 06/03/2009
I ran a VIS and the merchandising model is 1ZF69, when the 4th character is a 5 or a 6 I beleive it is considered a classic, which in this case only pays .5 for B7289.
Re: HEADLAMP OP CODE - 06/03/2009
Saturn refinish labor op - 06/10/2009
We have to refinish all 4 wheel wells on an 07 Saturn Relay. The only labor ops I can find is for the fenders, does anyone know of a closer labor op?
LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
2004 TAHOE - VIN 1GNEC13V84J237935 GMPP CLAIM WHICH I TRIED C7515 (REJECTED NOT COVERED) I WOULD THINK A SEAT LATCH WOULD BE COVERED, SO I WAS THINKING MAYBE THERE IS ANOTHER LO I SHOULD BE USING.... ANY SUGGESTIONS ?? OR IS THIS CORRECT & JUST NOT COVERED ...
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
LATCH LABOR OP ?? - 06/23/2009
I AM TRYING TO FIND A LABOR OP FOR... PT#12478359 R/SEAT #2 LOAD FLOOR LATCH ON A 2004 TAHOE 1GNEC13V84J237935 -- IM STUMPED
Re: LATCH LABOR OP ?? - 06/23/2009
WHY DO THEY MAKE THINGS SO HARD TO FIND? I CANT FIND ANYTHING EITHER. MAYBE YOUR PARTS DEPT CAN GET YOU A PICTURE. THAT SOMETIMES HELPS
Re: LATCH LABOR OP ?? - 06/24/2009
This is my post on the Forum for the tutorial
Re: LATCH LABOR OP ?? - 06/24/2009
... idea of the part too, but it sounds like these might be it --or at least a good "closest to" option....
Re: LATCH LABOR OP ?? - 06/24/2009
[quote] Steve: This is my post on the Forum for the tutorial [/quote] Wow, that was easy.
Re: LATCH LABOR OP ?? - 06/25/2009
I WOULD TRY C7390 FOLDING SECOND SEAT RELEASE HANDLE. H ROUT TO DVM WITH CLOSEST LABOR OP.
Help finding opcode for G8 - 07/21/2009
... He replaced the CS balancer and then the serpentine belt collateral damage. I submitted this with opcode J0720 for 1.2 and it rejected for labor op does not apply to vehicle. After looking at it again, I saw Engine Code W doesn't have the CS balancer...
Re: Help finding opcode for G8 - 07/22/2009
Anyone have any ideas?
Re: Help finding opcode for G8 - 07/22/2009
What is the part group number?
Re: Help finding opcode for G8 - 07/22/2009
Good luck, they missed half the LTG in the G8 so you almost always have to use a semi relevant labor op and h route it to your rep. Now there is not much since in fixing it as they will soon be the caprice, sorry Chevy folks its yours now.
Re: Help finding opcode for G8 - 07/22/2009
Resubmit for primary tensioner and h route.
Re: Help finding opcode for G8 - 07/24/2009
What part #s were they?
Re: Help finding opcode for G8 - 07/29/2009
Crankshaft balancer 12620556, belt 92068285 and bolt 12557840
2004 TAHOE LABOR OPS - 07/30/2009
... OFF, ALL WE HAD TO DO IS RESOLDER A TERMINAL ON GLASS "WOULD THIS BE COVERED BY GMPP" ??? LABOR OP ??? ---- ALSO SAME VEHICLE: WE REPLACED A BROKEN LATCH PT#12478359 LATCH R/SEAT #2 LOAD FLOOR GP 16.716 ... UNABLE TO LOCATE LABOR OP ------ PLEASE ASSIST...
Re: 2004 TAHOE LABOR OPS - 07/31/2009
For the soldering of the rear window I think I'd use a wiring repair labor op. - the HVAC one says it includes rear glass defroster. For the seat anchor check one of these: C7484 Bracket, Rear Seat Front Pivot Floor - Replace C7486 Arm, Rear Seat...
Re: 2004 TAHOE LABOR OPS - 07/31/2009
I use labor op N6642 and have to h-route it to my GMPP rep for payment.
I don't see one in the time guide so use the closest labor op and H-route it to your rep.
Re: correct labor op - 05/21/2009
I would also fill out a labor time feedback in SI and let your rep know that you did, when you send the claim.
HEADLAMP OP CODE - 06/02/2009
2008 MALIBU HYBRID 1G1ZF57538F250810 LEFT FRONT HEADLAMP REPLACEMENT PT#25984638 (GRP#2.725) REJECTED FOR LO#B7289 .7 UNABLE TO SEE WHAT I AM OVERLOOKING ON THIS ONE
Re: HEADLAMP OP CODE - 06/02/2009
lOOKS CORRECT FROM THIS SIDE OF THE COUNTRY TOO! mAYBE A SYSTEM GLITCH?
Re: HEADLAMP OP CODE - 06/03/2009
I ran a VIS and the merchandising model is 1ZF69, when the 4th character is a 5 or a 6 I beleive it is considered a classic, which in this case only pays .5 for B7289.
Re: HEADLAMP OP CODE - 06/03/2009
Saturn refinish labor op - 06/10/2009
We have to refinish all 4 wheel wells on an 07 Saturn Relay. The only labor ops I can find is for the fenders, does anyone know of a closer labor op?
LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
2004 TAHOE - VIN 1GNEC13V84J237935 GMPP CLAIM WHICH I TRIED C7515 (REJECTED NOT COVERED) I WOULD THINK A SEAT LATCH WOULD BE COVERED, SO I WAS THINKING MAYBE THERE IS ANOTHER LO I SHOULD BE USING.... ANY SUGGESTIONS ?? OR IS THIS CORRECT & JUST NOT COVERED ...
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
LATCH LABOR OP ?? - 06/23/2009
I AM TRYING TO FIND A LABOR OP FOR... PT#12478359 R/SEAT #2 LOAD FLOOR LATCH ON A 2004 TAHOE 1GNEC13V84J237935 -- IM STUMPED
Re: LATCH LABOR OP ?? - 06/23/2009
WHY DO THEY MAKE THINGS SO HARD TO FIND? I CANT FIND ANYTHING EITHER. MAYBE YOUR PARTS DEPT CAN GET YOU A PICTURE. THAT SOMETIMES HELPS
Re: LATCH LABOR OP ?? - 06/24/2009
This is my post on the Forum for the tutorial
Re: LATCH LABOR OP ?? - 06/24/2009
... idea of the part too, but it sounds like these might be it --or at least a good "closest to" option....
Re: LATCH LABOR OP ?? - 06/24/2009
[quote] Steve: This is my post on the Forum for the tutorial [/quote] Wow, that was easy.
Re: LATCH LABOR OP ?? - 06/25/2009
I WOULD TRY C7390 FOLDING SECOND SEAT RELEASE HANDLE. H ROUT TO DVM WITH CLOSEST LABOR OP.
Help finding opcode for G8 - 07/21/2009
... He replaced the CS balancer and then the serpentine belt collateral damage. I submitted this with opcode J0720 for 1.2 and it rejected for labor op does not apply to vehicle. After looking at it again, I saw Engine Code W doesn't have the CS balancer...
Re: Help finding opcode for G8 - 07/22/2009
Anyone have any ideas?
Re: Help finding opcode for G8 - 07/22/2009
What is the part group number?
Re: Help finding opcode for G8 - 07/22/2009
Good luck, they missed half the LTG in the G8 so you almost always have to use a semi relevant labor op and h route it to your rep. Now there is not much since in fixing it as they will soon be the caprice, sorry Chevy folks its yours now.
Re: Help finding opcode for G8 - 07/22/2009
Resubmit for primary tensioner and h route.
Re: Help finding opcode for G8 - 07/24/2009
What part #s were they?
Re: Help finding opcode for G8 - 07/29/2009
Crankshaft balancer 12620556, belt 92068285 and bolt 12557840
2004 TAHOE LABOR OPS - 07/30/2009
... OFF, ALL WE HAD TO DO IS RESOLDER A TERMINAL ON GLASS "WOULD THIS BE COVERED BY GMPP" ??? LABOR OP ??? ---- ALSO SAME VEHICLE: WE REPLACED A BROKEN LATCH PT#12478359 LATCH R/SEAT #2 LOAD FLOOR GP 16.716 ... UNABLE TO LOCATE LABOR OP ------ PLEASE ASSIST...
Re: 2004 TAHOE LABOR OPS - 07/31/2009
For the soldering of the rear window I think I'd use a wiring repair labor op. - the HVAC one says it includes rear glass defroster. For the seat anchor check one of these: C7484 Bracket, Rear Seat Front Pivot Floor - Replace C7486 Arm, Rear Seat...
Re: 2004 TAHOE LABOR OPS - 07/31/2009
I use labor op N6642 and have to h-route it to my GMPP rep for payment.
Re: 2004 TAHOE LABOR OPS - 07/31/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3 Don't know if it is covered by GMPP.
Re: UBEC LABOR OP ??? - 08/05/2009
We replaced a UBEC on a chevy a few weeks ago. I used labor op N1730-- Block Assy wiring harness.
BUICK - UBEC LABOR OP ??? - 08/04/2009
PT#15265207 UBEC --- UNABLE TO GET INTO EPIC SCREEN AT THIS TIME , NOT FINDING ANYTHING UNDER UBEC THRU SI --- 2005 BUICK LACROSSE 4DR SDN CLX
RUNNING BOARD LABOR OP FOR REFINISH ??? - 08/19/2009
2006 CHEV SSR 1GCFS14H96B121841 SUBLET TO PAINT SHOP TO REFINSH LEFT & RIGHT RUNNING BOARDS, UNABLE TO LOCATE A CORRECT OP CODE
Re: RUNNING BOARD LABOR OP FOR REFINISH ??? - 08/20/2009
I think you could get away with the A1046 and A1047 for rocker panel labor ops. I think they are one and the same on SSR's,
P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/28/2009
2007 COBALT -- 1G1AL15F077397248 PT#20763801 P/S ASSIST MOTOR REPLACEMENT UNABLE TO LOCATE LABOR OP, HAVE CHECKED PART GRP TO LABOR GUIDE, CHECKED EPIC, ..... HELP PLEASE
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/31/2009
THIS MAY NOT HELP A LOT,BUT THERE IS A BULLENTIN,#07-02-32-007B, IT GIVES OP CODE E8434 FOR REPLACEMENT OF POWER STEERING ASSIST MOTOR FOR COLBALT BUT SAYS TO USE PUBLISHED TIME, ONLY PROBLEM IS, LABOR OP IS NOT LISTED IN LTG
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
Please let us know what the solution to this labor op is, we also have the same issue. Found the labor op. but it is not in the labor time guide thanks
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
... IS NEC. FOR REPLACEMENT OF THE PS ASSIST MOTOR. I WOULD SUGGEST TRYING THE E7680 STEERING COLUMN OP. AND A FAIR AMOUNT OF OLH TIME FOR THE MOTOR WITH AN EXPLAINATION AS WHY DOCUMENTED....
2006 CADILLAC XLR -- LABOR OP ?? - 09/18/2009
2006 CADILLAC XLR - VIN # 1G6YV36A265603536 REAR DIFFERENTIAL SEAL LEAKING, REPLACED PT#89047964 - PER EPIC "MAIN SHF SEAL RET (ORING) SEAL" - PT TO GRP #4.399 .... UNABLE TO LOCATE LABOR OP ???
Re: 2006 CADILLAC XLR -- LABOR OP ?? - 09/19/2009
See if any of these are what you need. You might have go with a closest labor op. F2004: Cover And/Or Gasket, Differential - Rear Differential - Right - Replace F2005: Cover And/Or Gasket, Differential - Rear Differential - Left - Replace F2006: Cover...
Part Option discrepancy as reg. Warranty - 09/21/2009
Just wondering where it shows to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to...
Re: Part Option descrpancy as reg. Warranty - 09/22/2009
I think the difference is a part option descrepancey would be like the wrong color floor mats in the veh. and a transportation claim would be missing floor mats.
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
I HAVE A 2003 CORVETTE -- WE REPLACED PT#12189556 / EPIC STATES THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS IS ...
Re: 2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
I would suggest using the wiring repair op code N6636 with 0.5 labor and any other labor needed in OLH and H-route.
Open Repair Orders - 09/25/2007
The only time the repair order should be kept open is when the vehicle remains in the shop, i.e.odometer replacement, car cannot be driven, or if driving the vehicle will cause further damage. The Dealer Policy Manual does state that the claim must...
NPF ops - 10/22/2007
... VIN, the customers complaint and what the tech found. Problem #1 - LD comes back saying the op isn't listed for the vehicle. Did you build the vehicle in the LTG and make sure it was listed? If using an incorrect op for the vehicle it will reject like...
Labor Op Time Change - 10/23/2007
... effective October 9, 2007 for the 2005-2007 Dodge Caravan and Chrysler Town & Country. The labor operation, 19-00-01-05, previously paid 3.1 hours. The time was reduced due to an improved and simplified service procedure for the remove and install of...
Related LOPs - 10/23/2007
Eligible related operations are now populated within QuickLOP. Enter the VIN or vehicle line and model year, select the labor operation search feature and enter the recall number; the system will then populate the applicable recall labor operations. Select...
Sunday opening - 11/19/2007
Tim, I was in Western Canada in B.C. We were open 6 days a week from 7am 'til 9pm, except Sunday, 9am 'til 5pm. Got one weekend off per month! Bloody brutal!
Power Train Labor Ops - 11/19/2007
Are the power train labor ops going to posted in the labor time guide in the same fashion as the sublet "S".Probably should have been a little clearer.when you look up a labor op will it have for example a "P" as it does now for "E for emmisons "D" f...
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
LOCATING OP CODE - 12/03/2007
TRYING TO CODE FOR: REPLACEMENT OF "ACCELERATOR PEDAL POSITION SENSOR" WITH CRANKSHAFT POSITION RELEARN..... UNABLE TO LOCATE AN OP CODE !!!! WHAT ELSE COULD IT BE CALLED ?? 2006 CHEV COLORADO VIN#1GCCS148968113646 PART #10376526
Converter Labor Operation - 12/04/2007
... to search by VIN; provided VIN is invalid. Converter, Oxidation Catalytic - Replace OPERATION NUMBER: L2300 Coverage Code: Emission E, E2 Engine Code 1 - Right LABOR TIME: 2.5 Engine Code 1 - Left LABOR TIME: 1.8 Engine Code 8 LABOR TIME: 0.7...
Main Harness labor op - 12/05/2007
... 2006 Impala Vin#2G1WB58KX69160563 replaced main harness pt#15868439 (no group #) tried labor op #N6970 but claim rejected for pt# incompatable to labor op -- tech story states replaced entire body harness ...
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3 Don't know if it is covered by GMPP.
Re: UBEC LABOR OP ??? - 08/05/2009
We replaced a UBEC on a chevy a few weeks ago. I used labor op N1730-- Block Assy wiring harness.
BUICK - UBEC LABOR OP ??? - 08/04/2009
PT#15265207 UBEC --- UNABLE TO GET INTO EPIC SCREEN AT THIS TIME , NOT FINDING ANYTHING UNDER UBEC THRU SI --- 2005 BUICK LACROSSE 4DR SDN CLX
RUNNING BOARD LABOR OP FOR REFINISH ??? - 08/19/2009
2006 CHEV SSR 1GCFS14H96B121841 SUBLET TO PAINT SHOP TO REFINSH LEFT & RIGHT RUNNING BOARDS, UNABLE TO LOCATE A CORRECT OP CODE
Re: RUNNING BOARD LABOR OP FOR REFINISH ??? - 08/20/2009
I think you could get away with the A1046 and A1047 for rocker panel labor ops. I think they are one and the same on SSR's,
P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/28/2009
2007 COBALT -- 1G1AL15F077397248 PT#20763801 P/S ASSIST MOTOR REPLACEMENT UNABLE TO LOCATE LABOR OP, HAVE CHECKED PART GRP TO LABOR GUIDE, CHECKED EPIC, ..... HELP PLEASE
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/31/2009
THIS MAY NOT HELP A LOT,BUT THERE IS A BULLENTIN,#07-02-32-007B, IT GIVES OP CODE E8434 FOR REPLACEMENT OF POWER STEERING ASSIST MOTOR FOR COLBALT BUT SAYS TO USE PUBLISHED TIME, ONLY PROBLEM IS, LABOR OP IS NOT LISTED IN LTG
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
Please let us know what the solution to this labor op is, we also have the same issue. Found the labor op. but it is not in the labor time guide thanks
Re: P/S ASSIST MOTOR KIT - LABOR OP ?? - 09/01/2009
... IS NEC. FOR REPLACEMENT OF THE PS ASSIST MOTOR. I WOULD SUGGEST TRYING THE E7680 STEERING COLUMN OP. AND A FAIR AMOUNT OF OLH TIME FOR THE MOTOR WITH AN EXPLAINATION AS WHY DOCUMENTED....
2006 CADILLAC XLR -- LABOR OP ?? - 09/18/2009
2006 CADILLAC XLR - VIN # 1G6YV36A265603536 REAR DIFFERENTIAL SEAL LEAKING, REPLACED PT#89047964 - PER EPIC "MAIN SHF SEAL RET (ORING) SEAL" - PT TO GRP #4.399 .... UNABLE TO LOCATE LABOR OP ???
Re: 2006 CADILLAC XLR -- LABOR OP ?? - 09/19/2009
See if any of these are what you need. You might have go with a closest labor op. F2004: Cover And/Or Gasket, Differential - Rear Differential - Right - Replace F2005: Cover And/Or Gasket, Differential - Rear Differential - Left - Replace F2006: Cover...
Part Option discrepancy as reg. Warranty - 09/21/2009
Just wondering where it shows to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to...
Re: Part Option descrpancy as reg. Warranty - 09/22/2009
I think the difference is a part option descrepancey would be like the wrong color floor mats in the veh. and a transportation claim would be missing floor mats.
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
I HAVE A 2003 CORVETTE -- WE REPLACED PT#12189556 / EPIC STATES THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS IS ...
Re: 2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
I would suggest using the wiring repair op code N6636 with 0.5 labor and any other labor needed in OLH and H-route.
Open Repair Orders - 09/25/2007
The only time the repair order should be kept open is when the vehicle remains in the shop, i.e.odometer replacement, car cannot be driven, or if driving the vehicle will cause further damage. The Dealer Policy Manual does state that the claim must...
NPF ops - 10/22/2007
... VIN, the customers complaint and what the tech found. Problem #1 - LD comes back saying the op isn't listed for the vehicle. Did you build the vehicle in the LTG and make sure it was listed? If using an incorrect op for the vehicle it will reject like...
Labor Op Time Change - 10/23/2007
... effective October 9, 2007 for the 2005-2007 Dodge Caravan and Chrysler Town & Country. The labor operation, 19-00-01-05, previously paid 3.1 hours. The time was reduced due to an improved and simplified service procedure for the remove and install of...
Related LOPs - 10/23/2007
Eligible related operations are now populated within QuickLOP. Enter the VIN or vehicle line and model year, select the labor operation search feature and enter the recall number; the system will then populate the applicable recall labor operations. Select...
Sunday opening - 11/19/2007
Tim, I was in Western Canada in B.C. We were open 6 days a week from 7am 'til 9pm, except Sunday, 9am 'til 5pm. Got one weekend off per month! Bloody brutal!
Power Train Labor Ops - 11/19/2007
Are the power train labor ops going to posted in the labor time guide in the same fashion as the sublet "S".Probably should have been a little clearer.when you look up a labor op will it have for example a "P" as it does now for "E for emmisons "D" f...
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
LOCATING OP CODE - 12/03/2007
TRYING TO CODE FOR: REPLACEMENT OF "ACCELERATOR PEDAL POSITION SENSOR" WITH CRANKSHAFT POSITION RELEARN..... UNABLE TO LOCATE AN OP CODE !!!! WHAT ELSE COULD IT BE CALLED ?? 2006 CHEV COLORADO VIN#1GCCS148968113646 PART #10376526
Converter Labor Operation - 12/04/2007
... to search by VIN; provided VIN is invalid. Converter, Oxidation Catalytic - Replace OPERATION NUMBER: L2300 Coverage Code: Emission E, E2 Engine Code 1 - Right LABOR TIME: 2.5 Engine Code 1 - Left LABOR TIME: 1.8 Engine Code 8 LABOR TIME: 0.7...
Main Harness labor op - 12/05/2007
... 2006 Impala Vin#2G1WB58KX69160563 replaced main harness pt#15868439 (no group #) tried labor op #N6970 but claim rejected for pt# incompatable to labor op -- tech story states replaced entire body harness ...
CLOSEST TOO LABOR OP... - 12/10/2007
... anaylzer and is within specs at 1480 psi. Tech has NPF. Definetly a time, I wish we had a NPF op for E ops. Thinking of using E9720. Steering Gear R&R. Has an add time using the analyzer of .50. Want to get the tech something for his diag. Please h...
Open Recall - 12/14/2007
to close recall you can also submit a CAM-01 report.reference P&P article 6.1 page 8. or in GM messenger pull up bulletin WIR20040048.Form is attached.
Open RO - 12/20/2007
Same exact policy and reason here as Kristine mentioned. Our state's lemon law is pretty strict.
NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 12/31/2007
2008 CADILLAC CTS (VIN #1G6DF577680129357) WE REPLACED PT#25783500 SWITCH , BUT ALSO REPLACED PT#25856534 BLOCK HAVING TROUBLE LOCATING AN OP CODE, ANY SUGGESTIONS ON WHAT ELSE THIS MAY BE CALLED ??
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
Remotes-Programming Labor Op - 01/02/2008
I have not been able to find a labor operation for programming remotes on the 2007 and newer vehicles. Is there one that I have missed?
Re: Remotes-Programming Labor Op - 01/02/2008
I would use "R4490 - transmitter replace" & state "closest op code / programmed transmitter only"
NEED AN OP CODE - 01/10/2008
08 CHEV SILVERADO. PART#17801890. VIN:2GCEK13MX81108484 CLAIM TYPE B~ TUBE STEP. IN WARRANTY WIZARD THE ONLY THING I CAN COME CLOSE TO IS: ASSIST STEP MOTOR REPLACEMENT (N3370)AND ASSIST STEP CONTROLLER REPLACEMENT.(N5525). ANY HELP WOULD BE GREAT! THANKS, ...
Re: Power Train Labor Ops - 01/11/2008
I saved documnet 1879343 to my desk top for quick reference.agree it would be nice if GM would put "P" in labor time guide as they do sublets and deisel.
Re: Power Train Labor Ops - 01/10/2008
Check out Doc ID #1879343 for the Powertrain Coverage Table. It gives the powertrain labor ops. I printed out the list twice. I made folders for them and put one in the Service Booth and kept the other with my warranty information.
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Part Group to Labor op - 01/21/2008
Our system is showing a possible match with labor operation C2859 (front floor console compartment replacement on a full size truck).
Re: Part Group to Labor op - 01/21/2008
Thank you Kristen!
Re: Part Group to Labor op - 01/22/2008
I HAVE ONE TOO... PT#15099844 GRP#17.198 ON A 2006 SSR
2008 CADILLAC CTS (OP CODE HELP) - 01/22/2008
I HAVE A 2008 CADILLAC CTS - VIN#1G6DF577680129357 -- WE REPLACED PT#25783500-SWITCH GRP#10.485, PT#25856534-BLOCK GRP#13.100 (GRP NOT LISTED IN GUIDE) HAVING PROBLEMS CODING THIS..... ANY SUGGESTIONS ???
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
STILL LOOKING FOR ANY SUGGESTIONS !! IM BAFFLED !!!
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
not sure which switch that is....but the block should pay if you use the labor op for the wiring circuit that it goes on. (eg:n6642, or whatever)
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking part ...
2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
I HAVE A 2007 TAHOE - VIN#1GNFK13017R151660 WE REPLACED A T.C.C.M. PT#24243086 NOTHING SEEMS TO MATCH LOOKING THRU "PART GROUP LISTING" - ALSO I WAS WONDERING IF THERE IS A LISTING OF ABRIEVATIONS ALONG WITH WHAT ELSE THE PART MAY BE CALLED (BECAUSE I ...
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
TRY K5365!
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
OOPS, SORRY. TRY USING LABOR OP K4122 - TRANSFER CASE SHIFT MODULE..............
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/29/2008
Rhonda, if you have access to dealerworld have your admin person give you access to GM Epic.very good tool for finding descripitons of parts.I use this all the time,great time saver.can also check parts prices when they mess up.
2007 CHEV HHR (OP CODE HELP) - 01/29/2008
2007 HHR - VIN#3GNDA33P17S585187 REPAIR: SET CORRECT COMPASS ZONE & RECALIBRATE THE ONLY "OP" I CAN LOCATE REGARDING COMPASS IS "N6622 WIRING/CONNECTOR - OCCUPANT INFORMATION SYSTEM" -- IS THERE ANY OTHER WORDING FOR COMPASS TO LOOK UNDER THANKS
Re: 2007 CHEV HHR (OP CODE HELP) - 01/30/2008
I would probably use that or C0040 mirror inside rear view replace and document on RO "closest op for repair"
... anaylzer and is within specs at 1480 psi. Tech has NPF. Definetly a time, I wish we had a NPF op for E ops. Thinking of using E9720. Steering Gear R&R. Has an add time using the analyzer of .50. Want to get the tech something for his diag. Please h...
Open Recall - 12/14/2007
to close recall you can also submit a CAM-01 report.reference P&P article 6.1 page 8. or in GM messenger pull up bulletin WIR20040048.Form is attached.
Open RO - 12/20/2007
Same exact policy and reason here as Kristine mentioned. Our state's lemon law is pretty strict.
NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 12/31/2007
2008 CADILLAC CTS (VIN #1G6DF577680129357) WE REPLACED PT#25783500 SWITCH , BUT ALSO REPLACED PT#25856534 BLOCK HAVING TROUBLE LOCATING AN OP CODE, ANY SUGGESTIONS ON WHAT ELSE THIS MAY BE CALLED ??
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
Remotes-Programming Labor Op - 01/02/2008
I have not been able to find a labor operation for programming remotes on the 2007 and newer vehicles. Is there one that I have missed?
Re: Remotes-Programming Labor Op - 01/02/2008
I would use "R4490 - transmitter replace" & state "closest op code / programmed transmitter only"
NEED AN OP CODE - 01/10/2008
08 CHEV SILVERADO. PART#17801890. VIN:2GCEK13MX81108484 CLAIM TYPE B~ TUBE STEP. IN WARRANTY WIZARD THE ONLY THING I CAN COME CLOSE TO IS: ASSIST STEP MOTOR REPLACEMENT (N3370)AND ASSIST STEP CONTROLLER REPLACEMENT.(N5525). ANY HELP WOULD BE GREAT! THANKS, ...
Re: Power Train Labor Ops - 01/11/2008
I saved documnet 1879343 to my desk top for quick reference.agree it would be nice if GM would put "P" in labor time guide as they do sublets and deisel.
Re: Power Train Labor Ops - 01/10/2008
Check out Doc ID #1879343 for the Powertrain Coverage Table. It gives the powertrain labor ops. I printed out the list twice. I made folders for them and put one in the Service Booth and kept the other with my warranty information.
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Part Group to Labor op - 01/21/2008
Our system is showing a possible match with labor operation C2859 (front floor console compartment replacement on a full size truck).
Re: Part Group to Labor op - 01/21/2008
Thank you Kristen!
Re: Part Group to Labor op - 01/22/2008
I HAVE ONE TOO... PT#15099844 GRP#17.198 ON A 2006 SSR
2008 CADILLAC CTS (OP CODE HELP) - 01/22/2008
I HAVE A 2008 CADILLAC CTS - VIN#1G6DF577680129357 -- WE REPLACED PT#25783500-SWITCH GRP#10.485, PT#25856534-BLOCK GRP#13.100 (GRP NOT LISTED IN GUIDE) HAVING PROBLEMS CODING THIS..... ANY SUGGESTIONS ???
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
STILL LOOKING FOR ANY SUGGESTIONS !! IM BAFFLED !!!
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
not sure which switch that is....but the block should pay if you use the labor op for the wiring circuit that it goes on. (eg:n6642, or whatever)
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking part ...
2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
I HAVE A 2007 TAHOE - VIN#1GNFK13017R151660 WE REPLACED A T.C.C.M. PT#24243086 NOTHING SEEMS TO MATCH LOOKING THRU "PART GROUP LISTING" - ALSO I WAS WONDERING IF THERE IS A LISTING OF ABRIEVATIONS ALONG WITH WHAT ELSE THE PART MAY BE CALLED (BECAUSE I ...
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
TRY K5365!
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
OOPS, SORRY. TRY USING LABOR OP K4122 - TRANSFER CASE SHIFT MODULE..............
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/29/2008
Rhonda, if you have access to dealerworld have your admin person give you access to GM Epic.very good tool for finding descripitons of parts.I use this all the time,great time saver.can also check parts prices when they mess up.
2007 CHEV HHR (OP CODE HELP) - 01/29/2008
2007 HHR - VIN#3GNDA33P17S585187 REPAIR: SET CORRECT COMPASS ZONE & RECALIBRATE THE ONLY "OP" I CAN LOCATE REGARDING COMPASS IS "N6622 WIRING/CONNECTOR - OCCUPANT INFORMATION SYSTEM" -- IS THERE ANY OTHER WORDING FOR COMPASS TO LOOK UNDER THANKS
Re: 2007 CHEV HHR (OP CODE HELP) - 01/30/2008
I would probably use that or C0040 mirror inside rear view replace and document on RO "closest op for repair"
GM RESTRICTED LABOR OP'S - 02/04/2008
IS THERE A LISTING OF "GM LABOR OPS" WHICH ARE RESTRICTED & NEED AUTHORIZATION ???
BLOCK - UNABLE TO LOCATE OP - 03/03/2008
2005 CADILLAC SRX -- VIN #1GYEE63A750110284 REPLACED PT#15870408-BLOCK, HAVE CHECKED EPIC FOR ACTUAL NAME, CHECKED PART GROUP GUIDE... UNABLE TO LOCATE OP CODE
LIFTGATE SWITCH LABOR OP??? - 03/05/2008
i AM LOOKING FOR A LIFTGATE SWITCH LABOR OP IN A 2006 RENDEZVOUX. The PART #GM10322831. I think I should use the outside handle and OLH the difference. Can anyone offer advise?
Re: LIFTGATE SWITCH LABOR OP??? - 03/05/2008
HOW MUCH TIME DOES THE TECH HAVE FLAGGED? IF IT IS .5 I WOULD USE AN ELECTRICAL OPCODE FOR IT, MAYBE N6636 ENTRY CONTROL SYSTEMS. I WOULD OLH ANY EXTRA TIME.
ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
I HAVE A 2007 IMPALA - WE HAD TO RESECURE THE... RIGHT SIDE ENGINE CRADLE MOUNT BOLTS (I HAVE LOOKED UNDER CRADLE - UNDERBODY), BUT ALL I FIND IS J1506-FRONT OF ENGINE MOUNT ---- IS THIS THE ONE TO USE ????
Re: ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
J1500 (ENGINE CODES C FOR V-8 OR 7 AND T FOR V-6) J1506 (ENGINE CODES 1, 8, K, N, 2, 4) CHECK THE LABOR OP PARTS REFERENCE GUIDE WHICH SOMETIMES GIVES LABOR OPS FOR SPECIFIC PART GROUPS
Open Recalls - 04/10/2008
Does anyone actively use the Open Recall List that is provided on DealerWorld? I've made a "reminder mailer" I fill out & send to the customers. I even put a note to myself on them for the opcode & time since the customer usually brings them to the...
Re: Open Recalls - 04/10/2008
We actively use the open recall list. We have brought back several customers with the reminders and even have had new customers who live in the area but, purchased there vehicle else where come in when we send them the reminder. I is especially good...
Re: Open Recalls - 04/14/2008
YES, WE FREQUENTLY ACCESS ALL OPEN VEHICLE RECALL REPORTS. POST CARDS ARE MAILED TO NOTIFY THOSE CUSTOMERS IN OUR LOCAL AREA.
VALVE ROCKER ARM - ADJUSTMENT "OP CODE" - 04/22/2008
1999 SILVERADO 2500 - VIN #1GCGC23R4XF078588 WE REMOVED ENGINE VALVE COVERS, ADJUSTED VALVE DUE TO LOOSENESS DOC#194734 & REPLACED VALVE ROCKER COVER GASKETS PT#10046089 HAVING PROBLEM FINDING OP CODE THANKS FOR ANY ASSISTANCE
SUPPLY HOSE - OP CODE ??? - 04/30/2008
2006 EXPRESS CARGO VAN -- WE FOUND A VACUMN LEAK AT SUPPLY HOSE AT PASSENGERS SIDE BY EXHAUST MANIFOLD.. REROUTED THE VACUMN HOSE ........ CODING ASSISTANCE ????
Re: SUPPLY HOSE - OP CODE ??? - 04/30/2008
Rhonda, I would use VN-3C J6980,Vacuum Hose-repair or replace.
Re: Two jobs or one - 05/01/2008
I would use two labor ops and B authorize the second labor op only.
VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
1999 SILVERADO 2500 - VIN#1GCGC23R4XF078588 REPLACED PT#10046089 (BOTH GASKETS) ONLY OP I CAN FIND IS "J0307", BUT DOESNT LIST ENGINE CODE "R" WHAT AM I NOT SEEING HERE ??
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
WE USE WARRANTY WIZARD HERE AND WHEN YOU INPUT THE VIN AND PART NUMBER I COME UP WITH THE SAME LABOR OP BUT IT DOES SHOW ENGINE CODE "R" PAYING 1.1, .1-.3 TO CLEAN PARTS OVER 30K MILES, .9 WITH A/C, 1.7 WITH COMPRESSED NATURAL GAS (BI-FUEL)
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Thanks for the info ---- Question, what system are you guys on (we have reynolds) how do I find out about warranty wizard "sounds like a good thing to have"
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Looked this labor op up in GM LTG in dealer world and show engine code "R" Engine Mechanical V-8 Codes H, K, M, and R J0307: Cover And/Or Gasket, Rocker - Both Banks - Replace
SUNROOF GLASS (LABOR OP ??) - 05/21/2008
2005 CORVETTE - VIN#1G1YY24U455110752 WE ARE GOODWILLING A "CRACKED SUNROOF GLASS" UNABLE TO LOCATE LABOR OP, HAVE TRIED GLASS, WINDOW, SUNROOF..... ANY OTHER SUGGESTIONS ??
Re: SUNROOF GLASS (LABOR OP ??) - 05/21/2008
... states this vehicle has a "transparent removable roof panel", not a "sunroof". I looked up an opcode for the roof panel replacement for the nearest opcode.... maybe B2298: Roof Lift Off Panel Replacement will work? Also I noticed there is an active...
Labor Op for Inspecting & Not Replacing - 05/29/2008
I have a repair order where the technician unplugged a vent valve with mud and dirt. J6441 is labor op for replacing but found none for clearing valve & hoses.
DISTRIBUTOR CAP - LABOR OP ??? - 05/29/2008
I HAVE A 1980 PONTIAC TRANS AM - VIN#2W87WAN102776 WE PREVIOUSLY REPLACED THE DISTRIBUTOR CAP WHICH NOW HAS TO REPLACED UNDER CLAIM TYPE-B "CAP TOWERS LOOSE"..... PT#19110931 ----- ANY ASSIST ON LABOR OP GREATLY APPRECIATED????
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
J4360 - I CAN ONLY GO BACK TO 1992 BUT IT PAID .5 ON THAT YR MODEL
RESTRICTED LABOR OPS - 05/30/2008
IS THERE A "IN PRINT" A LIST OF GM RESTRICTED LABOR OPS, LIKE THERE IS WITH GMPP ???
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
... replacement, however the labor time may be a problem. for group part number 2.367, with that labor op through warranty wizard (1994), it pays a total of 2.1 to replace the distributor cap. however, other programs do not pay that much such as the .5 posted...
Re: RESTRICTED LABOR OPS - 05/30/2008
YOU SHOULD CONTACT YOUR GMPP REP FOR A LIST OF RESTRICTED LABOR OPERATIONS.
IS THERE A LISTING OF "GM LABOR OPS" WHICH ARE RESTRICTED & NEED AUTHORIZATION ???
BLOCK - UNABLE TO LOCATE OP - 03/03/2008
2005 CADILLAC SRX -- VIN #1GYEE63A750110284 REPLACED PT#15870408-BLOCK, HAVE CHECKED EPIC FOR ACTUAL NAME, CHECKED PART GROUP GUIDE... UNABLE TO LOCATE OP CODE
LIFTGATE SWITCH LABOR OP??? - 03/05/2008
i AM LOOKING FOR A LIFTGATE SWITCH LABOR OP IN A 2006 RENDEZVOUX. The PART #GM10322831. I think I should use the outside handle and OLH the difference. Can anyone offer advise?
Re: LIFTGATE SWITCH LABOR OP??? - 03/05/2008
HOW MUCH TIME DOES THE TECH HAVE FLAGGED? IF IT IS .5 I WOULD USE AN ELECTRICAL OPCODE FOR IT, MAYBE N6636 ENTRY CONTROL SYSTEMS. I WOULD OLH ANY EXTRA TIME.
ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
I HAVE A 2007 IMPALA - WE HAD TO RESECURE THE... RIGHT SIDE ENGINE CRADLE MOUNT BOLTS (I HAVE LOOKED UNDER CRADLE - UNDERBODY), BUT ALL I FIND IS J1506-FRONT OF ENGINE MOUNT ---- IS THIS THE ONE TO USE ????
Re: ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
J1500 (ENGINE CODES C FOR V-8 OR 7 AND T FOR V-6) J1506 (ENGINE CODES 1, 8, K, N, 2, 4) CHECK THE LABOR OP PARTS REFERENCE GUIDE WHICH SOMETIMES GIVES LABOR OPS FOR SPECIFIC PART GROUPS
Open Recalls - 04/10/2008
Does anyone actively use the Open Recall List that is provided on DealerWorld? I've made a "reminder mailer" I fill out & send to the customers. I even put a note to myself on them for the opcode & time since the customer usually brings them to the...
Re: Open Recalls - 04/10/2008
We actively use the open recall list. We have brought back several customers with the reminders and even have had new customers who live in the area but, purchased there vehicle else where come in when we send them the reminder. I is especially good...
Re: Open Recalls - 04/14/2008
YES, WE FREQUENTLY ACCESS ALL OPEN VEHICLE RECALL REPORTS. POST CARDS ARE MAILED TO NOTIFY THOSE CUSTOMERS IN OUR LOCAL AREA.
VALVE ROCKER ARM - ADJUSTMENT "OP CODE" - 04/22/2008
1999 SILVERADO 2500 - VIN #1GCGC23R4XF078588 WE REMOVED ENGINE VALVE COVERS, ADJUSTED VALVE DUE TO LOOSENESS DOC#194734 & REPLACED VALVE ROCKER COVER GASKETS PT#10046089 HAVING PROBLEM FINDING OP CODE THANKS FOR ANY ASSISTANCE
SUPPLY HOSE - OP CODE ??? - 04/30/2008
2006 EXPRESS CARGO VAN -- WE FOUND A VACUMN LEAK AT SUPPLY HOSE AT PASSENGERS SIDE BY EXHAUST MANIFOLD.. REROUTED THE VACUMN HOSE ........ CODING ASSISTANCE ????
Re: SUPPLY HOSE - OP CODE ??? - 04/30/2008
Rhonda, I would use VN-3C J6980,Vacuum Hose-repair or replace.
Re: Two jobs or one - 05/01/2008
I would use two labor ops and B authorize the second labor op only.
VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
1999 SILVERADO 2500 - VIN#1GCGC23R4XF078588 REPLACED PT#10046089 (BOTH GASKETS) ONLY OP I CAN FIND IS "J0307", BUT DOESNT LIST ENGINE CODE "R" WHAT AM I NOT SEEING HERE ??
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
WE USE WARRANTY WIZARD HERE AND WHEN YOU INPUT THE VIN AND PART NUMBER I COME UP WITH THE SAME LABOR OP BUT IT DOES SHOW ENGINE CODE "R" PAYING 1.1, .1-.3 TO CLEAN PARTS OVER 30K MILES, .9 WITH A/C, 1.7 WITH COMPRESSED NATURAL GAS (BI-FUEL)
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Thanks for the info ---- Question, what system are you guys on (we have reynolds) how do I find out about warranty wizard "sounds like a good thing to have"
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Looked this labor op up in GM LTG in dealer world and show engine code "R" Engine Mechanical V-8 Codes H, K, M, and R J0307: Cover And/Or Gasket, Rocker - Both Banks - Replace
SUNROOF GLASS (LABOR OP ??) - 05/21/2008
2005 CORVETTE - VIN#1G1YY24U455110752 WE ARE GOODWILLING A "CRACKED SUNROOF GLASS" UNABLE TO LOCATE LABOR OP, HAVE TRIED GLASS, WINDOW, SUNROOF..... ANY OTHER SUGGESTIONS ??
Re: SUNROOF GLASS (LABOR OP ??) - 05/21/2008
... states this vehicle has a "transparent removable roof panel", not a "sunroof". I looked up an opcode for the roof panel replacement for the nearest opcode.... maybe B2298: Roof Lift Off Panel Replacement will work? Also I noticed there is an active...
Labor Op for Inspecting & Not Replacing - 05/29/2008
I have a repair order where the technician unplugged a vent valve with mud and dirt. J6441 is labor op for replacing but found none for clearing valve & hoses.
DISTRIBUTOR CAP - LABOR OP ??? - 05/29/2008
I HAVE A 1980 PONTIAC TRANS AM - VIN#2W87WAN102776 WE PREVIOUSLY REPLACED THE DISTRIBUTOR CAP WHICH NOW HAS TO REPLACED UNDER CLAIM TYPE-B "CAP TOWERS LOOSE"..... PT#19110931 ----- ANY ASSIST ON LABOR OP GREATLY APPRECIATED????
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
J4360 - I CAN ONLY GO BACK TO 1992 BUT IT PAID .5 ON THAT YR MODEL
RESTRICTED LABOR OPS - 05/30/2008
IS THERE A "IN PRINT" A LIST OF GM RESTRICTED LABOR OPS, LIKE THERE IS WITH GMPP ???
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
... replacement, however the labor time may be a problem. for group part number 2.367, with that labor op through warranty wizard (1994), it pays a total of 2.1 to replace the distributor cap. however, other programs do not pay that much such as the .5 posted...
Re: RESTRICTED LABOR OPS - 05/30/2008
YOU SHOULD CONTACT YOUR GMPP REP FOR A LIST OF RESTRICTED LABOR OPERATIONS.
Re: RESTRICTED LABOR OPS - 05/30/2008
I HAVE ONE FOR GMPP - ARE GM & GMPP CARRY THE "SAME" RESTRICTED LABOR OPS ???
Re: RESTRICTED LABOR OPS - 05/30/2008
I don't believe GM has "restricted" labor ops. The only thing I could think of was labor ops you have to call PQC for like transmissions and engines.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
YOU COULD TRY N3260. IF IT IS THE LIFTGATE RELEASE THAT YOUR TECH REPLACED.
Labor Operation Search-07 Lucerne - 06/04/2008
... for a related bulletin. I have searched by part number. Not even finding a "closest to" labor op. Hope someone could help. Thanks...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
This is one I've put on my "cheat sheet" I keep -in the past have used compressor discharge line D3082- shop foreman has told me it is in the line so this would be closest to labor op. Can't remember if part works ok or not-if it rejects then I put it...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
Sounds good to me. Thanks for the help!
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
That labor op doesn't apply to the 06 ltg.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
B5922: Liftgate Latch Replacement.would think this is about as close as your going to get.
CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
My tech replaced part no. 10322831 in a 06 buick rendezvous. It is a switch for the liftgate. I can not find the labor op for it in the 06 ltg. Thanks for any help.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
Ask your tech if it is part of the latch assy. I've had a few that are and then it pays w/ latch labor op.-but by part description I'd guess it's not. Otherwise I'd try using wiring/connector repair labor op as 'closest to'. I've had luck with some...
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
THANKS MARK
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
I have a 2008 Buick Lucerne with complaint of left rear door will not open from the inside. Tech stated the inside latch release cable was disconnected from inside handle. He R&R door trim panel and reconnected the cable to the handle. Looked in Warranty...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
I ran in to this before..just went and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door ...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
That's what my tech said too. Thanks for the confirmation.
Clarifacation on Labor Op #Z7091 - 07/02/2008
... WITH COMMENTS THAT... IF WE WISH TO HANDLE THE MIC DEDUCT AS A GOODWILL-IT CAN BE DONE ON LABOR OP Z7091 IN NET WITH COMMENTS ON WHY AND SEND TO OUR "GM REP" ----- I HAVE NOT HEARD OF THIS BEFORE, IS THERE ANYWHERE IN WRITTING EXPLAINING THIS PROCED...
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
in GM messenger look up message VSG20084787.there are dealership goodwill empowerment process with added Z Lbr Opps.
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
If it isn't a GMPP covered item and/or your Serv. Mgr. feels it is goodwill and wants to bypass the GMPP agreement you can also use both A & G auth codes on the line to bypass GMPP for it to go towards factory warranty.
Re: Open Recalls - 07/02/2008
Yes, I download the new report each time it comes out and convert it to Excel, then I use the mail merge function with Word to print reminder cards and mail some each week. I see them come back attached to our repair orders pretty frequently so it must ...
1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
I AM TRYING TO FIND A LABOR OP FOR.... VIN #1G6CD1338L4269098 IDLE SPEED CONTROL SOLINOID - PT#17112599 (GR #3.338)
Re: 1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
Since you are dealing with a 1990, you have to move up to at least a 2000 Deville to find any labor ops. Try labor op J5542 Idle Control Valve replacement. I don't have warranty wizard but I think that's the right op.
COMBACK ON "KEY" - LABOR OP ?? - 07/14/2008
HAVE A 2006 MALIBU - VIN #1G1ZT51836F170108 WE PREVIOUSLY CUT NEW KEYS, REPLACED TRANSMITTERS & THEFT MODULE...... ONE KEY WOULD NOT PROGRAM TO THEFT DETERRENT MODULE - IS THERE A CODE FOR "KEYS" OTHER THAN THE TRANSPORTATION CLAIM "KEY OP" ????
need a labor op... - 07/16/2008
... engine oil level replace. I need the whole assembly which is at the back of the engine. This op is just the level sensor. Tech calls it a sender, pts dept calls it a sensor. Either way I am at a loss, any help would be great! Thanks, Jo...
Re: need a labor op... - 07/17/2008
Sensor, Engine Oil Level - Replace OPERATION NUMBER: N4580 Coverage Code: D Engine Code 1 LABOR TIME: 1.5 Except Engine Code 1 LABOR TIME: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Re: need a labor op... - 07/17/2008
An oil pressure sender is at the back of the engine(usually),the oil level sender is in the pan.pressure sender is N2220
07 Buick Lucerne-Need help with Labor Op - 07/17/2008
Have a 07 Buick Lucerne that had a evap drain that fell off. We replaced the hose and cannot find a labor op for repair. I find labor op d3300-Hvac drain hose for other models but not for Lucerne. Not a major repair but it seems that Lucerne labor time...
I HAVE ONE FOR GMPP - ARE GM & GMPP CARRY THE "SAME" RESTRICTED LABOR OPS ???
Re: RESTRICTED LABOR OPS - 05/30/2008
I don't believe GM has "restricted" labor ops. The only thing I could think of was labor ops you have to call PQC for like transmissions and engines.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
YOU COULD TRY N3260. IF IT IS THE LIFTGATE RELEASE THAT YOUR TECH REPLACED.
Labor Operation Search-07 Lucerne - 06/04/2008
... for a related bulletin. I have searched by part number. Not even finding a "closest to" labor op. Hope someone could help. Thanks...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
This is one I've put on my "cheat sheet" I keep -in the past have used compressor discharge line D3082- shop foreman has told me it is in the line so this would be closest to labor op. Can't remember if part works ok or not-if it rejects then I put it...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
Sounds good to me. Thanks for the help!
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
That labor op doesn't apply to the 06 ltg.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/05/2008
B5922: Liftgate Latch Replacement.would think this is about as close as your going to get.
CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
My tech replaced part no. 10322831 in a 06 buick rendezvous. It is a switch for the liftgate. I can not find the labor op for it in the 06 ltg. Thanks for any help.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
Ask your tech if it is part of the latch assy. I've had a few that are and then it pays w/ latch labor op.-but by part description I'd guess it's not. Otherwise I'd try using wiring/connector repair labor op as 'closest to'. I've had luck with some...
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
THANKS MARK
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
I have a 2008 Buick Lucerne with complaint of left rear door will not open from the inside. Tech stated the inside latch release cable was disconnected from inside handle. He R&R door trim panel and reconnected the cable to the handle. Looked in Warranty...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
I ran in to this before..just went and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door ...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
That's what my tech said too. Thanks for the confirmation.
Clarifacation on Labor Op #Z7091 - 07/02/2008
... WITH COMMENTS THAT... IF WE WISH TO HANDLE THE MIC DEDUCT AS A GOODWILL-IT CAN BE DONE ON LABOR OP Z7091 IN NET WITH COMMENTS ON WHY AND SEND TO OUR "GM REP" ----- I HAVE NOT HEARD OF THIS BEFORE, IS THERE ANYWHERE IN WRITTING EXPLAINING THIS PROCED...
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
in GM messenger look up message VSG20084787.there are dealership goodwill empowerment process with added Z Lbr Opps.
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
If it isn't a GMPP covered item and/or your Serv. Mgr. feels it is goodwill and wants to bypass the GMPP agreement you can also use both A & G auth codes on the line to bypass GMPP for it to go towards factory warranty.
Re: Open Recalls - 07/02/2008
Yes, I download the new report each time it comes out and convert it to Excel, then I use the mail merge function with Word to print reminder cards and mail some each week. I see them come back attached to our repair orders pretty frequently so it must ...
1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
I AM TRYING TO FIND A LABOR OP FOR.... VIN #1G6CD1338L4269098 IDLE SPEED CONTROL SOLINOID - PT#17112599 (GR #3.338)
Re: 1990 CADILLAC DEVILLE (OP CODE NEEDED) - 07/11/2008
Since you are dealing with a 1990, you have to move up to at least a 2000 Deville to find any labor ops. Try labor op J5542 Idle Control Valve replacement. I don't have warranty wizard but I think that's the right op.
COMBACK ON "KEY" - LABOR OP ?? - 07/14/2008
HAVE A 2006 MALIBU - VIN #1G1ZT51836F170108 WE PREVIOUSLY CUT NEW KEYS, REPLACED TRANSMITTERS & THEFT MODULE...... ONE KEY WOULD NOT PROGRAM TO THEFT DETERRENT MODULE - IS THERE A CODE FOR "KEYS" OTHER THAN THE TRANSPORTATION CLAIM "KEY OP" ????
need a labor op... - 07/16/2008
... engine oil level replace. I need the whole assembly which is at the back of the engine. This op is just the level sensor. Tech calls it a sender, pts dept calls it a sensor. Either way I am at a loss, any help would be great! Thanks, Jo...
Re: need a labor op... - 07/17/2008
Sensor, Engine Oil Level - Replace OPERATION NUMBER: N4580 Coverage Code: D Engine Code 1 LABOR TIME: 1.5 Except Engine Code 1 LABOR TIME: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Re: need a labor op... - 07/17/2008
An oil pressure sender is at the back of the engine(usually),the oil level sender is in the pan.pressure sender is N2220
07 Buick Lucerne-Need help with Labor Op - 07/17/2008
Have a 07 Buick Lucerne that had a evap drain that fell off. We replaced the hose and cannot find a labor op for repair. I find labor op d3300-Hvac drain hose for other models but not for Lucerne. Not a major repair but it seems that Lucerne labor time...
Re: need a labor op... - 07/18/2008
I checked EPIC again, and it calls the part a sensor, not a sender. I would use what EPIC says, as the part group number and labor operation codes are linked. I rarely get a reject for wrong part/labor op when I check those two things.
Re: need a labor op... - 07/18/2008
What I was getting at was level and pressure are two different things in two different places.The first post said pressure.I am not trying to argue,it's hard to post sometimes without someone interpreting it wrong.HTH
Re: need a labor op... - 07/18/2008
Didn't take you wrong... was just explaining how checking the part number in EPIC is a good way to make sure you are coding correctly. It's all good.......
Re: need a labor op... - 07/21/2008
Thanks guys for all of your help, I need as much as I can get!!! Just needed the verification that I had chosen the right labor op~ Jo
PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/28/2008
I HAVE A 2007 GMC ACADIA -- VIN#1GKEV237X7J165851 CAME IN FOR: LEFT REAR COMPARTMENT DOES NOT SHUT, FOUND PLASTIC GRILLE LATCH "BENT" AT LATCH AREA. REPLACED PT#15805472-GRILLE .... I HAVE TRIED: C4003 B7350 - STILL REJECTS PART# INCOMPATIBLE ..... SUGGESTIONS ...
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
Wow, I would have probably used either one of those opcodes. Last ditch effort-Hroute it. Maybe your AVM would have a better suggestion? I would have used the rear trim panel as nearest....
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
Closest to labor operation C4011:Left rear quarter trim panel - R&R or replace
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
LABOR OP #C4011 DOESNT COME UP UNDER THAT VIN# -- I TRIED QUARTER PANEL & ALL THAT COMES UP IS: RIGHT OR LEFT UPPER QUARTER TRIM PANEL (VIN 1GKEV237X7J165851)
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
You are correct...confirmed in SI - C4006 as closest to operation.
Labor Op Help Please!!! - 08/05/2008
I need a labor op for p/n 25760868 on a 08 GMC Savanna Van it is a upper right side molding of around the rear swing out door. I have tried both c4504 and c4007. Any help would be appreciated ;}
Re: Labor Op Help Please!!! - 08/05/2008
Wow,cant believe either one of the lops you used didn't work.maybe try this. Body Rear Corner Garnish Molding Replacement OPERATION NUMBER: C4511
Re: Labor Op Help Please!!! - 08/05/2008
I agree with Ken. C4511 is Body Rear Corner Garnish Molding and that's what the parts description calls it.
Re: Labor Op Help Please!!! - 08/05/2008
I am going to try it and let you know Friday. Thanks.
Re: Labor Op Help Please!!! - 08/05/2008
Yes - please let us know if it works. I think we are going to have the same thing here within the next few days. Thanks!
need a labor op... - 08/05/2008
Have a duramax diesel chevy 1 ton, with dually's. Diag with radiall pull. Tech had to rotate the 6 tires. Did a four wheel balance back in may. Sitting at 6,969 miles right now. Any ideas? Jo Hey guys, just spoke with the writer he said tech should have ...
labor op help - 08/06/2008
2008 duramax engine code 6.Turbo boost hose clamp was missing.Part number 11561525.Am I blind?All help appreciated!
Re: labor op help - 08/06/2008
J5790 Pipe, Turbocharger Outlet -- Replace ??? nearest??? and use straight time?
Re: labor op help - 08/06/2008
worth a shot,thats exactly what I was thinking,I just wondered if anyone had had one before...thanks
Re: Labor Op Help Please!!! - 08/08/2008
C4511 also failed. Called DBC they advised to hold for system inquiry. Thanks for your help guys.
LABOR OP HELP -- PLEASE !! - 08/08/2008
2004 TAHOE -- VIN#1GNEK13T74R110127 REPLACED REAR CENTER OF HEADLINER ASPIRATOR - PT#25771194 "NOTHING" COMES UP UNDER ASPIRATOR EPIC CALLS IT: I/S AIR TEMP SENSOR ASPIRATOR WOULD I USE: D1212 INSIDE AIR TEMP SENSOR ???
Re: LABOR OP HELP -- PLEASE !! - 08/08/2008
Looks like that would be the right one. I had to go ask the tech on the first one of those I saw to try to figure out what the heck it was! =-)
Re: LABOR OP HELP -- PLEASE !! - 08/08/2008
Had fun figuring this one out the first time.see below. Sensor, Inside Air Temperature - Replace OPERATION NUMBER: D1212 Headliner
Re: Labor Op Help Please!!! - 08/12/2008
Labor op did not work it is now with DBC for system Inquiry
PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I HAVE A REJECTED CLAIM: SUBMITTED UNDER F1280 FOR PT#24232325 VIN#1GNEC13VX4J121085 2004 TAHOE ---- DONT KNOW WHAT ELSE TO TRY ????
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
I checked EPIC again, and it calls the part a sensor, not a sender. I would use what EPIC says, as the part group number and labor operation codes are linked. I rarely get a reject for wrong part/labor op when I check those two things.
Re: need a labor op... - 07/18/2008
What I was getting at was level and pressure are two different things in two different places.The first post said pressure.I am not trying to argue,it's hard to post sometimes without someone interpreting it wrong.HTH
Re: need a labor op... - 07/18/2008
Didn't take you wrong... was just explaining how checking the part number in EPIC is a good way to make sure you are coding correctly. It's all good.......
Re: need a labor op... - 07/21/2008
Thanks guys for all of your help, I need as much as I can get!!! Just needed the verification that I had chosen the right labor op~ Jo
PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/28/2008
I HAVE A 2007 GMC ACADIA -- VIN#1GKEV237X7J165851 CAME IN FOR: LEFT REAR COMPARTMENT DOES NOT SHUT, FOUND PLASTIC GRILLE LATCH "BENT" AT LATCH AREA. REPLACED PT#15805472-GRILLE .... I HAVE TRIED: C4003 B7350 - STILL REJECTS PART# INCOMPATIBLE ..... SUGGESTIONS ...
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
Wow, I would have probably used either one of those opcodes. Last ditch effort-Hroute it. Maybe your AVM would have a better suggestion? I would have used the rear trim panel as nearest....
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
Closest to labor operation C4011:Left rear quarter trim panel - R&R or replace
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
LABOR OP #C4011 DOESNT COME UP UNDER THAT VIN# -- I TRIED QUARTER PANEL & ALL THAT COMES UP IS: RIGHT OR LEFT UPPER QUARTER TRIM PANEL (VIN 1GKEV237X7J165851)
Re: PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/29/2008
You are correct...confirmed in SI - C4006 as closest to operation.
Labor Op Help Please!!! - 08/05/2008
I need a labor op for p/n 25760868 on a 08 GMC Savanna Van it is a upper right side molding of around the rear swing out door. I have tried both c4504 and c4007. Any help would be appreciated ;}
Re: Labor Op Help Please!!! - 08/05/2008
Wow,cant believe either one of the lops you used didn't work.maybe try this. Body Rear Corner Garnish Molding Replacement OPERATION NUMBER: C4511
Re: Labor Op Help Please!!! - 08/05/2008
I agree with Ken. C4511 is Body Rear Corner Garnish Molding and that's what the parts description calls it.
Re: Labor Op Help Please!!! - 08/05/2008
I am going to try it and let you know Friday. Thanks.
Re: Labor Op Help Please!!! - 08/05/2008
Yes - please let us know if it works. I think we are going to have the same thing here within the next few days. Thanks!
need a labor op... - 08/05/2008
Have a duramax diesel chevy 1 ton, with dually's. Diag with radiall pull. Tech had to rotate the 6 tires. Did a four wheel balance back in may. Sitting at 6,969 miles right now. Any ideas? Jo Hey guys, just spoke with the writer he said tech should have ...
labor op help - 08/06/2008
2008 duramax engine code 6.Turbo boost hose clamp was missing.Part number 11561525.Am I blind?All help appreciated!
Re: labor op help - 08/06/2008
J5790 Pipe, Turbocharger Outlet -- Replace ??? nearest??? and use straight time?
Re: labor op help - 08/06/2008
worth a shot,thats exactly what I was thinking,I just wondered if anyone had had one before...thanks
Re: Labor Op Help Please!!! - 08/08/2008
C4511 also failed. Called DBC they advised to hold for system inquiry. Thanks for your help guys.
LABOR OP HELP -- PLEASE !! - 08/08/2008
2004 TAHOE -- VIN#1GNEK13T74R110127 REPLACED REAR CENTER OF HEADLINER ASPIRATOR - PT#25771194 "NOTHING" COMES UP UNDER ASPIRATOR EPIC CALLS IT: I/S AIR TEMP SENSOR ASPIRATOR WOULD I USE: D1212 INSIDE AIR TEMP SENSOR ???
Re: LABOR OP HELP -- PLEASE !! - 08/08/2008
Looks like that would be the right one. I had to go ask the tech on the first one of those I saw to try to figure out what the heck it was! =-)
Re: LABOR OP HELP -- PLEASE !! - 08/08/2008
Had fun figuring this one out the first time.see below. Sensor, Inside Air Temperature - Replace OPERATION NUMBER: D1212 Headliner
Re: Labor Op Help Please!!! - 08/12/2008
Labor op did not work it is now with DBC for system Inquiry
PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I HAVE A REJECTED CLAIM: SUBMITTED UNDER F1280 FOR PT#24232325 VIN#1GNEC13VX4J121085 2004 TAHOE ---- DONT KNOW WHAT ELSE TO TRY ????
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I did some digging and here are a couple of lops to try, F2022 front pinion seal or K6360 ext housing rear seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS THE PROPER LABOR OP FOR THAT APPLICATION 2WD TAHOE.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: Labor Op Help Please!!! - 08/12/2008
CHRISTALYN, I WOULD GO WITH LABOR OP C4504-REAR CORNER TRIM PANEL,RT SIDE. HOPE THIS HELPS.GOOD LUCK.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
Re: Labor Op Help Please!!! - 08/13/2008
SYSTEM INQUIRY was completed this should be labor op c4511 and was corrected to allow for part. Thanks everyone for your help!!!
Re: Labor Op Help Please!!! - 08/13/2008
... ON GOES TOGETHER WHEN SUBMITTING PDI CLAIM OR IF I HAVE TO USE SEPERATE CLAIM WITH SEPERATE LABOR OPS? PLEASE HELP IAM DOING A 09 G6 PDI WITH GRILL INSERTS, EXHAUST TIP, SILL PLATES I FOUND PDI ADD CONDITIONS Z6998? DO I USE THIS FOR ALL ADDS MAKING...
Re: Labor Op Help Please!!! - 08/13/2008
... adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories" keyword...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Mark: Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
Re: Labor Op Help Please!!! - 08/13/2008
i appreciate your feedback but that still doesnt tell me how to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ...
Re: Labor Op Help Please!!! - 08/13/2008
... pay my tech? [/quote] You could make a separate line on your PDI RO. Ours are done by our body shop on a separate RO so I never see them. I assume they probably write it as an internal job and it gets billed to the open parts acct. by accounting. ...
Re: Labor Op Help Please!!! - 08/13/2008
THANKS FOR ALL YOUR HELP. ALL OF YOU!!! THAT ANSWERED MY QUESTION.
Re: Labor Op Help Please!!! - 08/13/2008
... that way. We usually have a separate RO for the package installs, billed internal like Mark's shop does it... I would check with your service manager & see how he/she wants to handle it. ...
Re: Labor Op Help Needed - 08/13/2008
... the accessories like a normal claim. but remember to use your "I". I would use MG-99 as CC/FC. I hope that helps. If has been so long since we have been able to claim accesories with GM. They no longer pay for installing chevrolet accessories. We bill...
Re: Labor Op Help Needed - 08/13/2008
... We bill our New Car Department. [/quote] You should be getting the installation credited to your open parts acct. see the "Labor Op Help Please!!!" post for info. This particular information picks up about 1/2 way through the post. ...
match mount/vectoring opcode - 08/21/2008
Does anyone know what the correct opcode would be for match mounting 4 tires on a 2008 Uplander with 14,277 miles? I know we can't balance past 7,500... I find it hard to believe we are the only ones who come across tire vibration beyond that, especially...
Re: match mount/vectoring opcode - 08/21/2008
SUBMIT YOUR TIRE CLAIM AND ONCE IT HAS PAID YOU DO AN ADD CREDIT TO THE TIRE OPERATION FOR THE BALANCE TIME.
Re: match mount/vectoring opcode - 08/21/2008
It isn't a tire claim... the existing tires (original) were match mounted.
Re: match mount/vectoring opcode - 08/21/2008
My bad, misunderstood--thought you replace the tires due to balance problem. You will probably have to H route it with really good comments/specs.
Re: match mount/vectoring opcode - 08/21/2008
With what opcode? Mount/balance?
Re: match mount/vectoring opcode - 08/21/2008
I WOULD USE THE MOUNT/BALANCE OP, IF YOU HAVE ADDITIONAL TIME FOR ROAD FORCE IT WOULD BE OLH WITH COMMENTS.
Re: Open Recalls - 08/15/2008
Do you send a post card to the customers and if so, where do you get your post cards printed?
Re: Open Recalls - 08/15/2008
In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found it not to ...
Re: Open Recalls - 08/15/2008
[quote] Ken: In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found ...
I did some digging and here are a couple of lops to try, F2022 front pinion seal or K6360 ext housing rear seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS THE PROPER LABOR OP FOR THAT APPLICATION 2WD TAHOE.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: Labor Op Help Please!!! - 08/12/2008
CHRISTALYN, I WOULD GO WITH LABOR OP C4504-REAR CORNER TRIM PANEL,RT SIDE. HOPE THIS HELPS.GOOD LUCK.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
Re: Labor Op Help Please!!! - 08/13/2008
SYSTEM INQUIRY was completed this should be labor op c4511 and was corrected to allow for part. Thanks everyone for your help!!!
Re: Labor Op Help Please!!! - 08/13/2008
... ON GOES TOGETHER WHEN SUBMITTING PDI CLAIM OR IF I HAVE TO USE SEPERATE CLAIM WITH SEPERATE LABOR OPS? PLEASE HELP IAM DOING A 09 G6 PDI WITH GRILL INSERTS, EXHAUST TIP, SILL PLATES I FOUND PDI ADD CONDITIONS Z6998? DO I USE THIS FOR ALL ADDS MAKING...
Re: Labor Op Help Please!!! - 08/13/2008
... adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories" keyword...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Mark: Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
Re: Labor Op Help Please!!! - 08/13/2008
i appreciate your feedback but that still doesnt tell me how to get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ...
Re: Labor Op Help Please!!! - 08/13/2008
... pay my tech? [/quote] You could make a separate line on your PDI RO. Ours are done by our body shop on a separate RO so I never see them. I assume they probably write it as an internal job and it gets billed to the open parts acct. by accounting. ...
Re: Labor Op Help Please!!! - 08/13/2008
THANKS FOR ALL YOUR HELP. ALL OF YOU!!! THAT ANSWERED MY QUESTION.
Re: Labor Op Help Please!!! - 08/13/2008
... that way. We usually have a separate RO for the package installs, billed internal like Mark's shop does it... I would check with your service manager & see how he/she wants to handle it. ...
Re: Labor Op Help Needed - 08/13/2008
... the accessories like a normal claim. but remember to use your "I". I would use MG-99 as CC/FC. I hope that helps. If has been so long since we have been able to claim accesories with GM. They no longer pay for installing chevrolet accessories. We bill...
Re: Labor Op Help Needed - 08/13/2008
... We bill our New Car Department. [/quote] You should be getting the installation credited to your open parts acct. see the "Labor Op Help Please!!!" post for info. This particular information picks up about 1/2 way through the post. ...
match mount/vectoring opcode - 08/21/2008
Does anyone know what the correct opcode would be for match mounting 4 tires on a 2008 Uplander with 14,277 miles? I know we can't balance past 7,500... I find it hard to believe we are the only ones who come across tire vibration beyond that, especially...
Re: match mount/vectoring opcode - 08/21/2008
SUBMIT YOUR TIRE CLAIM AND ONCE IT HAS PAID YOU DO AN ADD CREDIT TO THE TIRE OPERATION FOR THE BALANCE TIME.
Re: match mount/vectoring opcode - 08/21/2008
It isn't a tire claim... the existing tires (original) were match mounted.
Re: match mount/vectoring opcode - 08/21/2008
My bad, misunderstood--thought you replace the tires due to balance problem. You will probably have to H route it with really good comments/specs.
Re: match mount/vectoring opcode - 08/21/2008
With what opcode? Mount/balance?
Re: match mount/vectoring opcode - 08/21/2008
I WOULD USE THE MOUNT/BALANCE OP, IF YOU HAVE ADDITIONAL TIME FOR ROAD FORCE IT WOULD BE OLH WITH COMMENTS.
Re: Open Recalls - 08/15/2008
Do you send a post card to the customers and if so, where do you get your post cards printed?
Re: Open Recalls - 08/15/2008
In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found it not to ...
Re: Open Recalls - 08/15/2008
[quote] Ken: In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found ...
Re: Open Recalls - 08/15/2008
GM sends them out every two months until recall has been completed or removed from the program.
OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Could anyone help me find how much labor to flag for the installation of a chrome grille that is substituted for the factory installed version? It is not related to th GM Accessories VPO/LPO Programs: Reimbursement for dealer labor TSB 08-00-89-005B. ...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
The dealer installed chrome grilles vat on a tahoe avalanche suburban pay 1.5 the dealer i sreimbursed via the open parts account $105.00 See message from 9/24/08 Service / Service / Service Operations / Service Operations / G_0000012187. It has...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
This is for a 2009 Chev 1500 - 1GCEK29019Z115598
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
VAT Silverado Grille-Chrome Surround w/ Chrome Mesh LD/HD $21 LD$35 HD from previously mentioned document.
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
What is the TSB number, or where do I go on DealerConnect to find the document number? SI won't let me use the number you gave me in document search.
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Sorry, never mind... I found it in the messages section. Thanks for all your help!
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Go under messages on global connect. Then go to service. It was from 9/24.
Tire pressure monitors labor ops - 10/15/2008
We replaced a tire pressure monitor in the left rear tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document...
Re: Tire pressure monitors labor ops - 10/15/2008
TIRE PRESSURE INDICATOR SENSOR REPLACEMENT E0722 .6 ADD:- DIAGNOSIS TIME:0.0-0.3
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: Tire pressure monitors labor ops - 10/15/2008
OK, while were here, what CC are you using for Tire Lamp on?
Re: Tire pressure monitors labor ops - 10/15/2008
I usually use OL since there isn't one for TPM and then make sure my comments are thorough.
Re: Tire pressure monitors labor ops - 10/16/2008
Thanks for the help - it looks like o7 was used as the CC. I wonder if it will reject for that? It wasn't listed as a reject the first time.
Re: Tire pressure monitors labor ops - 10/16/2008
CC usually doesn't cause rejects unless whatever is used is not a valid CC. Same as FC, won't cause rejects unless it should be specific such as a measurement, a program code, etc. As long as they are valid and don't require specifics you should be ...
PART# INCOMPATIBLE TO LAB. OP - 10/21/2008
... OF ASSISTANCE... I HAVE A CLAIM THAT HAS REJECTED 2X NOW FOR PART# 15243684 INCOMPATIBLE TO LABOR OP... IVE USED N1435 AND R9286... EPIC DESCRIBES THIS AS LAMP ASM. RR S/D WRNG. 08 CADI CTS. IM STUMPED! N1435 SEEMS TO BE CORRECT. THANK YOU IN ADVANCE...
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
WHAT KIND OF VEH IS THIS ON?
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
C2686: Lamp Assembly, Interior And/Or Rear Compartment - Replace.might try this.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
THAT SOUNDS GOOD TO ME... THANK YOU! FUNNY HOW THE EASIEST CLAIMS CAN LEAVE YOU CLUELESS SOMETIMES. LOL
Re: HUMMER LABOR OP - 10/24/2008
What year & model of HUMMER are you looking for?
Re: HUMMER LABOR OP - 10/24/2008
Use K4122 .5 hrs, my techs tell me its a plug & play located by knee bolster.
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
Re: RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
I found in SI labor op N2116 passenger side front door switch module.
FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
UG !!! TRANS CLAIM...... LOOKING FOR A LABOR OP FOR A FRONT BUMPER COVER REFINISH, OUR OUTSIDE BODY SHOP HAS SENT ME A BILL FOR 2.2HRS OVERHAUL BUMPER ASSY, 2.4HRS REFINISH, .3HRS REPAIR, .9HRS ADD CLEAR COAT
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
What kind of vehicle?
GM sends them out every two months until recall has been completed or removed from the program.
OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Could anyone help me find how much labor to flag for the installation of a chrome grille that is substituted for the factory installed version? It is not related to th GM Accessories VPO/LPO Programs: Reimbursement for dealer labor TSB 08-00-89-005B. ...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
The dealer installed chrome grilles vat on a tahoe avalanche suburban pay 1.5 the dealer i sreimbursed via the open parts account $105.00 See message from 9/24/08 Service / Service / Service Operations / Service Operations / G_0000012187. It has...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
This is for a 2009 Chev 1500 - 1GCEK29019Z115598
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
VAT Silverado Grille-Chrome Surround w/ Chrome Mesh LD/HD $21 LD$35 HD from previously mentioned document.
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
What is the TSB number, or where do I go on DealerConnect to find the document number? SI won't let me use the number you gave me in document search.
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Sorry, never mind... I found it in the messages section. Thanks for all your help!
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
Go under messages on global connect. Then go to service. It was from 9/24.
Tire pressure monitors labor ops - 10/15/2008
We replaced a tire pressure monitor in the left rear tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document...
Re: Tire pressure monitors labor ops - 10/15/2008
TIRE PRESSURE INDICATOR SENSOR REPLACEMENT E0722 .6 ADD:- DIAGNOSIS TIME:0.0-0.3
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: Tire pressure monitors labor ops - 10/15/2008
OK, while were here, what CC are you using for Tire Lamp on?
Re: Tire pressure monitors labor ops - 10/15/2008
I usually use OL since there isn't one for TPM and then make sure my comments are thorough.
Re: Tire pressure monitors labor ops - 10/16/2008
Thanks for the help - it looks like o7 was used as the CC. I wonder if it will reject for that? It wasn't listed as a reject the first time.
Re: Tire pressure monitors labor ops - 10/16/2008
CC usually doesn't cause rejects unless whatever is used is not a valid CC. Same as FC, won't cause rejects unless it should be specific such as a measurement, a program code, etc. As long as they are valid and don't require specifics you should be ...
PART# INCOMPATIBLE TO LAB. OP - 10/21/2008
... OF ASSISTANCE... I HAVE A CLAIM THAT HAS REJECTED 2X NOW FOR PART# 15243684 INCOMPATIBLE TO LABOR OP... IVE USED N1435 AND R9286... EPIC DESCRIBES THIS AS LAMP ASM. RR S/D WRNG. 08 CADI CTS. IM STUMPED! N1435 SEEMS TO BE CORRECT. THANK YOU IN ADVANCE...
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
WHAT KIND OF VEH IS THIS ON?
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
C2686: Lamp Assembly, Interior And/Or Rear Compartment - Replace.might try this.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
THAT SOUNDS GOOD TO ME... THANK YOU! FUNNY HOW THE EASIEST CLAIMS CAN LEAVE YOU CLUELESS SOMETIMES. LOL
Re: HUMMER LABOR OP - 10/24/2008
What year & model of HUMMER are you looking for?
Re: HUMMER LABOR OP - 10/24/2008
Use K4122 .5 hrs, my techs tell me its a plug & play located by knee bolster.
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
Re: RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
I found in SI labor op N2116 passenger side front door switch module.
FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
UG !!! TRANS CLAIM...... LOOKING FOR A LABOR OP FOR A FRONT BUMPER COVER REFINISH, OUR OUTSIDE BODY SHOP HAS SENT ME A BILL FOR 2.2HRS OVERHAUL BUMPER ASSY, 2.4HRS REFINISH, .3HRS REPAIR, .9HRS ADD CLEAR COAT
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
What kind of vehicle?
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
SORRY !!! 2009 MALIBU HYBRID VIN#1G1ZF57529F174305
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
Try labor op A0018 for 2.7 plus paint mix time. The paint code is AM.
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
Front Bumper Fascia Refinish/Clear Coat OPERATION NUMBER: A0018 Malibu Classic LABOR TIME: 2.6 PAINT CODE: AK Malibu LABOR TIME: 2.7 PAINT CODE: AM With Tint Coat/Tri-Coat Paint ADD: 0.1 PAINT CODE: GB --With both the overhaul and refinish times...
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
... ago and with all the problems, I still have not been paid in full yet on a 08 Yukon Hybrid. I hope you have better luck than me, I am still dealing with the new car department at the DBC! ...
Re: RIGHT DOOR MODULE LABOR OP?? - 11/06/2008
Yup, that's it! I had that one just a day or two ago.... Brian
IDLER PULLEY LABOR OP ??? - 11/07/2008
... FOR ACTUAL DESCRIPTION "SHOWS-BELT IDLER PULLEY"..... CHECKING PART-LABOR GR: ONLY PULLEY LABOR OP "COOLANT PUMP PULLEY" ...
Re: IDLER PULLEY LABOR OP ??? - 11/07/2008
HOW ABOUT J0690 .4
Re: PART# INCOMPATIBLE TO LAB. OP - 10/29/2008
Another thing you might try when you get stumped is get the part group # and use the part group to labor op guide that J&L provided. It's helped me when I got stuck on part not compatible.
Re: HUMMER LABOR OP - 10/30/2008
... on part description from EPIC (Transmission Control Module) this appears to be a "closest too" operation. Op selected from the 2008 H2 LTG - 6L50E/6L80E/6L90E Trans....
Top Rejected Labor Operation Feedback Requested! - 11/11/2008
Each month the Warranty News contains an article that pertains to the month's top rejected labor operation. Here is an opportunity to share your experiences and provide feedback... What is your top rejected labor operation and/or which labor operation...
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
THATS WHAT I THOUGHT BUT THIS VEHICLE IS AN "ENGINE CODE V" WHICH IS NOT LISTED
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
Try using one of these labor ops. J0680 or J3420. They go with your part number you have listed. Hope this helps. I forgot one J0700 for a crankshaft pulley. If your not sure have the parts dept. look it up and have them show you a picture of it, tha...
TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/19/2008
1998 MALIBU (VIN#1G1NE52M5WY173245) PT#15894729 LEFT TAIL LAMP CIRCUIT BOARD (GRP #2.694) UNABLE TO LOCATE A LABOR OP ???
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
Rhonda,You might use labor op B9641 as closest to op for replacement of the circuit board. hope this helps. Roy
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
I FOUND THIS BULLETIN IT MAY HELP DEPENDING ON THE CUSTOMER CONCERN. #00-08-42-007C: Stop/Tail Lamp(s) Inoperative or Intermittent and/or Water in Lamp (Replace Circuit Board/Gasket and/or Lamp Assembly) - (Aug 24, 2004) CUSTOMER CONCERN: ***Some customers...
LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
2003 TRAILBLAZER (1GNET16S936169146) PT#19177141 CHECKED "GROUP TO LABOR GUIDE", NOTHING SEEMS RIGHT FOR A LABOR OP ???
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
In the past, I've used this labor op for that repair B8981 molding, lift-gate tailgate outer panel. I Used it as closest labor op and got it paid. Hope that helps, Becky
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
OPERATION NUMBER: B8990 molding or pocket/license plate. LABOR TIME: 0.6 To Color/Clear Coat ADD: 0.6 PAINT CODE: GE To Replace Seal/Gasket ADD: 0.1 This is the labor op I use for gasket.
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 12/03/2008
I usually use N0912 for exterior lamp socket (which is what the circuit board is) and have never got a return. HTH.
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 12/03/2008
I use the B8990 also.
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
... if it was good then it twas good...but if it failed we had to hold the vehicle for stop sale. Then we got labor codes for both passed or one or another failed (9104446 and 9104498 were the options). Now we have the new updated but it does...
Forum - 12/21/2018
I would submit each individual line considering there is a separate labor operation for each part. Rule of thumb is if there is a labor operation for it, then it needs to have its own line. Then for the opposite side for each labor op there should be...
Pending repair orders - 01/21/2021
Just curious do you close your repair orders if they go into pending? Or leave them open until paid.If have left mine open until paid because if I have to change the labor op and/or techs pay it is easier to do it to an open repair order rather...
Labor time updates - 03/13/2013
... time of 4.2 as stated in the most current labor time guide. The transaction rejected with 081 base labour excessive. On my investigation, there had been a labor time change effective March 1, 2013 showing 4.2 for the labor operation. In February the...
Re: Saturn Service Contract with Trans service - 01/20/2011
... would be able to help. DBC of course referred me to MIC. Any thoughts? [/quote] GMPP Smart Care Labour Operations M0011 $0-$20.00 M0012 $20.00-$23.00 M0013 $23.01-$26.00 M0014 $26.01-$29.00 M0015 $29.01-$32.00 M0016 $32.01-$35.00 M0017...
SORRY !!! 2009 MALIBU HYBRID VIN#1G1ZF57529F174305
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
Try labor op A0018 for 2.7 plus paint mix time. The paint code is AM.
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
Front Bumper Fascia Refinish/Clear Coat OPERATION NUMBER: A0018 Malibu Classic LABOR TIME: 2.6 PAINT CODE: AK Malibu LABOR TIME: 2.7 PAINT CODE: AM With Tint Coat/Tri-Coat Paint ADD: 0.1 PAINT CODE: GB --With both the overhaul and refinish times...
Re: FRONT BUMPER COVER REFINISH LABOR OP - 11/05/2008
... ago and with all the problems, I still have not been paid in full yet on a 08 Yukon Hybrid. I hope you have better luck than me, I am still dealing with the new car department at the DBC! ...
Re: RIGHT DOOR MODULE LABOR OP?? - 11/06/2008
Yup, that's it! I had that one just a day or two ago.... Brian
IDLER PULLEY LABOR OP ??? - 11/07/2008
... FOR ACTUAL DESCRIPTION "SHOWS-BELT IDLER PULLEY"..... CHECKING PART-LABOR GR: ONLY PULLEY LABOR OP "COOLANT PUMP PULLEY" ...
Re: IDLER PULLEY LABOR OP ??? - 11/07/2008
HOW ABOUT J0690 .4
Re: PART# INCOMPATIBLE TO LAB. OP - 10/29/2008
Another thing you might try when you get stumped is get the part group # and use the part group to labor op guide that J&L provided. It's helped me when I got stuck on part not compatible.
Re: HUMMER LABOR OP - 10/30/2008
... on part description from EPIC (Transmission Control Module) this appears to be a "closest too" operation. Op selected from the 2008 H2 LTG - 6L50E/6L80E/6L90E Trans....
Top Rejected Labor Operation Feedback Requested! - 11/11/2008
Each month the Warranty News contains an article that pertains to the month's top rejected labor operation. Here is an opportunity to share your experiences and provide feedback... What is your top rejected labor operation and/or which labor operation...
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
THATS WHAT I THOUGHT BUT THIS VEHICLE IS AN "ENGINE CODE V" WHICH IS NOT LISTED
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
Try using one of these labor ops. J0680 or J3420. They go with your part number you have listed. Hope this helps. I forgot one J0700 for a crankshaft pulley. If your not sure have the parts dept. look it up and have them show you a picture of it, tha...
TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/19/2008
1998 MALIBU (VIN#1G1NE52M5WY173245) PT#15894729 LEFT TAIL LAMP CIRCUIT BOARD (GRP #2.694) UNABLE TO LOCATE A LABOR OP ???
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
Rhonda,You might use labor op B9641 as closest to op for replacement of the circuit board. hope this helps. Roy
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
I FOUND THIS BULLETIN IT MAY HELP DEPENDING ON THE CUSTOMER CONCERN. #00-08-42-007C: Stop/Tail Lamp(s) Inoperative or Intermittent and/or Water in Lamp (Replace Circuit Board/Gasket and/or Lamp Assembly) - (Aug 24, 2004) CUSTOMER CONCERN: ***Some customers...
LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
2003 TRAILBLAZER (1GNET16S936169146) PT#19177141 CHECKED "GROUP TO LABOR GUIDE", NOTHING SEEMS RIGHT FOR A LABOR OP ???
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
In the past, I've used this labor op for that repair B8981 molding, lift-gate tailgate outer panel. I Used it as closest labor op and got it paid. Hope that helps, Becky
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 11/24/2008
OPERATION NUMBER: B8990 molding or pocket/license plate. LABOR TIME: 0.6 To Color/Clear Coat ADD: 0.6 PAINT CODE: GE To Replace Seal/Gasket ADD: 0.1 This is the labor op I use for gasket.
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 12/03/2008
I usually use N0912 for exterior lamp socket (which is what the circuit board is) and have never got a return. HTH.
Re: LIFTGATE OS PULL HANDLE SEAL (LABOR OP) - 12/03/2008
I use the B8990 also.
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
... if it was good then it twas good...but if it failed we had to hold the vehicle for stop sale. Then we got labor codes for both passed or one or another failed (9104446 and 9104498 were the options). Now we have the new updated but it does...
Forum - 12/21/2018
I would submit each individual line considering there is a separate labor operation for each part. Rule of thumb is if there is a labor operation for it, then it needs to have its own line. Then for the opposite side for each labor op there should be...
Pending repair orders - 01/21/2021
Just curious do you close your repair orders if they go into pending? Or leave them open until paid.If have left mine open until paid because if I have to change the labor op and/or techs pay it is easier to do it to an open repair order rather...
Labor time updates - 03/13/2013
... time of 4.2 as stated in the most current labor time guide. The transaction rejected with 081 base labour excessive. On my investigation, there had been a labor time change effective March 1, 2013 showing 4.2 for the labor operation. In February the...
Re: Saturn Service Contract with Trans service - 01/20/2011
... would be able to help. DBC of course referred me to MIC. Any thoughts? [/quote] GMPP Smart Care Labour Operations M0011 $0-$20.00 M0012 $20.00-$23.00 M0013 $23.01-$26.00 M0014 $26.01-$29.00 M0015 $29.01-$32.00 M0016 $32.01-$35.00 M0017...
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/09/2014
... GWM with the VIN of the vehicle being repaired as well as the VIN of the rental vehicle. Use the labour operation that is appropriate for the repairs performed. Kristen/jlwarranty...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
... to leave off the component. So, the errors I got were...Error 073 : Total Other Labour Hours exceed the allowance for labour code 3421060 Error 051 : Service Agent is not allowed to submit part product line 06. Error 028 :...
Forum - 05/04/2021
Per the recall, Dealers can and should perform the procedure in this bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op...
What Would You Do? - 11/22 - 10/28/2022
... of the upper a-arms were replaced and the front end aligned. Since there are unique labor operations for the right side and left side, a line was added to the job card for the opposite side. Repair line one was submitted with the labor operation...
Forum - 11/06/2018
Couple of options: closest to labor operation from the transmission group or the transmission CCND operation with authorization for excessive parts (transmission fluid).
Forum - 09/25/2017
... BCM. SO, the junction block should be the failed part (which is the part I cannot find an opcode for) and the BCM as collateral damage with part auth and OLH. Does anyone have an opcode for this junction block? When using the part group...
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
... process. *Service Agents are entitled to the normal PDI plus $150 handling allowance using labour operation Z7006. Transactions are submitted through the warranty system, using the complaint and failure codes for PDI and $150 in the net amount. *Service...
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Forum - 02/08/2021
Hello FranB63, Since most bulletin specific labor operations are not listed within the CPO Labor Operations that Require Pre-Approval Guide, recommend referencing the closest labor op to the bulletin repair in the LTG. Compare the labor op from...
CPO Resource Center - 10/20/2023
So I just got off the phone with CPO DBC and I was informed that you must try the labor op first and THEN type the name of the labor op.... ex: 1040050- Body Pressure Relief Valve Replacement doesn't show as not being covered BUT if you type...
Forum - 05/09/2023
We have a few other codes as well ( 806 : 390 Valid Warranty found.) ( 072 : Total parts amount exceeds the allowance for labour code 4068200. ) and then the code that was listed above.
Bulletins and Policy - 01/19/2018
Sorry, brain drain! If we perform a bulletin that has it's own special labor operation but we do it under policy, do we still use the same labor operation from the bulletin or would we need to use a regular operation fromt the LTG. I'm thinking...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
I have had gmpp pay for a labor op out of a bulletin. I had one just yesterday for labor op N9561. Service advisor called it in and it was covered. Sure it depends on the labor op and the coverage the customer might have and if it is a on going problem...
Forum - 10/18/2017
The following policies apply to CCND labor operations (as reflected in P&P Article 2.4): • Labor operation usage must be reviewed and approved by service management and must be so noted on the job card prior to transaction submission. Authorization...
CTS sedan window frame rear applique - 06/08/2017
question regarding the front side door window frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there...
Forum - 11/09/2016
This is a one line transaction: submit the labor operation for the gear, indicate the gear as the failed part, include the appropriate time from the wheel align labor operation that is referenced with the labor operation for the gear in the base time...
Re: Z2237 COUPON - 09/28/2010
THEY ARE REJECTING FOR ---VEHICLE NOT COMPATIBLE WITH LABOUR CODE.(LTG PUB).....BUT THE COUPON SAYS TO USE Z2237....THEY ARE FOR 20 OFF ANY WORK DONE OVER $100.00
Re: Customer Goodwill actions - 07/13/2011
i may be mistaken but isnt labor op Z7901 an old car rental op..??seems like the manager would have given you a labor op to use for the gas, detail and car payment instead of having all those seperate lines to submit...thats just my opinion..
Re: Sublet - 07/02/2013
I used that labor code and got the Error 083 : Sublet amount exceeds the allowance for labour code 1013950. What does it mean and what can I do to fix it?
Who to contact regarding bulletin 13-06-01-003 - 06/27/2013
We have a claim that will fall under bulletin 13-06-01-003, however the labor op 4066891 says to "Use Published Labor Operation Time". When you look that labor op in SI it does not come up. I believe that it should be 4066890. I contacted the DBC and...
Reject message help - 01/14/2013
I've just had a transaction return to me with the message "Vehicle Evaluation Criteria is not compatible with this Labour Code F1610". Any ideas on what has to be changed here? VIN 1GC2KVCG7CA324846. I'm waiting on DMC Live Chat for some help but the...
Dexos credit submissions - 01/08/2013
... the end of December and they are rejecting with these errors - 903: Vehicle not compatible with Labour Code . (LTG Pub) 243 : Reject 903 cannot be authorized and must be corrected. All of the vehicles are 2011 or 2012 and fall under the program guidelines....
What Would You Do - 01/14 - 01/10/2014
... parameters, with just over 15,000 miles. The claim contained the fuel pump and the appropriate labour for the fuel pump operation, 4021890, with a two-day rental expense. Repairs were started on a Tuesday, in late December, 2013, and completed on Wednesday...
Re: DURASTOP and GWM - 04/06/2010
... miles, whichever first occurs, the one time replacement will be made free of charge including labour. After the first 12 months or 12,000 miles, whichever first occurs, and continuing for as long as the original purchaser owns the vehicle on which the...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining unused portion of the Vehicle or Emissions Warranty or 12 months or 12,000 miles, whichever is greater (12 months, regardless of...
... GWM with the VIN of the vehicle being repaired as well as the VIN of the rental vehicle. Use the labour operation that is appropriate for the repairs performed. Kristen/jlwarranty...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
... to leave off the component. So, the errors I got were...Error 073 : Total Other Labour Hours exceed the allowance for labour code 3421060 Error 051 : Service Agent is not allowed to submit part product line 06. Error 028 :...
Forum - 05/04/2021
Per the recall, Dealers can and should perform the procedure in this bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op...
What Would You Do? - 11/22 - 10/28/2022
... of the upper a-arms were replaced and the front end aligned. Since there are unique labor operations for the right side and left side, a line was added to the job card for the opposite side. Repair line one was submitted with the labor operation...
Forum - 11/06/2018
Couple of options: closest to labor operation from the transmission group or the transmission CCND operation with authorization for excessive parts (transmission fluid).
Forum - 09/25/2017
... BCM. SO, the junction block should be the failed part (which is the part I cannot find an opcode for) and the BCM as collateral damage with part auth and OLH. Does anyone have an opcode for this junction block? When using the part group...
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
... process. *Service Agents are entitled to the normal PDI plus $150 handling allowance using labour operation Z7006. Transactions are submitted through the warranty system, using the complaint and failure codes for PDI and $150 in the net amount. *Service...
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Forum - 02/08/2021
Hello FranB63, Since most bulletin specific labor operations are not listed within the CPO Labor Operations that Require Pre-Approval Guide, recommend referencing the closest labor op to the bulletin repair in the LTG. Compare the labor op from...
CPO Resource Center - 10/20/2023
So I just got off the phone with CPO DBC and I was informed that you must try the labor op first and THEN type the name of the labor op.... ex: 1040050- Body Pressure Relief Valve Replacement doesn't show as not being covered BUT if you type...
Forum - 05/09/2023
We have a few other codes as well ( 806 : 390 Valid Warranty found.) ( 072 : Total parts amount exceeds the allowance for labour code 4068200. ) and then the code that was listed above.
Bulletins and Policy - 01/19/2018
Sorry, brain drain! If we perform a bulletin that has it's own special labor operation but we do it under policy, do we still use the same labor operation from the bulletin or would we need to use a regular operation fromt the LTG. I'm thinking...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
I have had gmpp pay for a labor op out of a bulletin. I had one just yesterday for labor op N9561. Service advisor called it in and it was covered. Sure it depends on the labor op and the coverage the customer might have and if it is a on going problem...
Forum - 10/18/2017
The following policies apply to CCND labor operations (as reflected in P&P Article 2.4): • Labor operation usage must be reviewed and approved by service management and must be so noted on the job card prior to transaction submission. Authorization...
CTS sedan window frame rear applique - 06/08/2017
question regarding the front side door window frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there...
Forum - 11/09/2016
This is a one line transaction: submit the labor operation for the gear, indicate the gear as the failed part, include the appropriate time from the wheel align labor operation that is referenced with the labor operation for the gear in the base time...
Re: Z2237 COUPON - 09/28/2010
THEY ARE REJECTING FOR ---VEHICLE NOT COMPATIBLE WITH LABOUR CODE.(LTG PUB).....BUT THE COUPON SAYS TO USE Z2237....THEY ARE FOR 20 OFF ANY WORK DONE OVER $100.00
Re: Customer Goodwill actions - 07/13/2011
i may be mistaken but isnt labor op Z7901 an old car rental op..??seems like the manager would have given you a labor op to use for the gas, detail and car payment instead of having all those seperate lines to submit...thats just my opinion..
Re: Sublet - 07/02/2013
I used that labor code and got the Error 083 : Sublet amount exceeds the allowance for labour code 1013950. What does it mean and what can I do to fix it?
Who to contact regarding bulletin 13-06-01-003 - 06/27/2013
We have a claim that will fall under bulletin 13-06-01-003, however the labor op 4066891 says to "Use Published Labor Operation Time". When you look that labor op in SI it does not come up. I believe that it should be 4066890. I contacted the DBC and...
Reject message help - 01/14/2013
I've just had a transaction return to me with the message "Vehicle Evaluation Criteria is not compatible with this Labour Code F1610". Any ideas on what has to be changed here? VIN 1GC2KVCG7CA324846. I'm waiting on DMC Live Chat for some help but the...
Dexos credit submissions - 01/08/2013
... the end of December and they are rejecting with these errors - 903: Vehicle not compatible with Labour Code . (LTG Pub) 243 : Reject 903 cannot be authorized and must be corrected. All of the vehicles are 2011 or 2012 and fall under the program guidelines....
What Would You Do - 01/14 - 01/10/2014
... parameters, with just over 15,000 miles. The claim contained the fuel pump and the appropriate labour for the fuel pump operation, 4021890, with a two-day rental expense. Repairs were started on a Tuesday, in late December, 2013, and completed on Wednesday...
Re: DURASTOP and GWM - 04/06/2010
... miles, whichever first occurs, the one time replacement will be made free of charge including labour. After the first 12 months or 12,000 miles, whichever first occurs, and continuing for as long as the original purchaser owns the vehicle on which the...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining unused portion of the Vehicle or Emissions Warranty or 12 months or 12,000 miles, whichever is greater (12 months, regardless of...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
[quote] 1CLARD: Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c. [/quote] Ok, I'm using the replacement op R0760 for one of the claims b/c...
DBC Frustration... - 02/08/2018
... EPIC, but I pulled up a picture and went to repair instructions, in SI, and found the trim. The drop-down was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure...
Forum - 04/13/2023
What Carol is asking is that those reset operations only pay like 0.2 labor. She wants to know if they can tack on 0.3 OLH on top of it. GM has a policy that you cannot claim OLH on a CCND 0.3 operation and she is curious as to whether or not anyone has...
Forum - 03/08/2023
When I look at the build sheet, I do not anything in the "added options code" box, below the RPO box. That LPO you listed is not a 'dealer installed gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor...
Forum - 02/14/2023
... in the same place in the Warranty Submission screen. To the right of where you see your labor op displayed, you will see "dependency" if the labor op triggers it. Click it and paste whatever your labor op is requiring (ie: wcc for programming and battery...
What Would You Do? - 01/23 - 01/04/2023
... of the Hybrid Powertrain Control Module 2 (HPCM2). The claim was submitted with the appropriate labor operation, labor time, and entry of the WCC, and rejected with error 066: Labor Code xxxxxxx is restricted and requires GM Authorization.The warranty...
Forum - 12/20/2022
There is a section in the recall letter stating to check and make sure before the recall is performed that it is still open. Regardless of when the repair oder was opened. the Tec should make sure before doing said recall that it is actually...
Forum - 12/21/2022
Hi jcannon21 - couple of options, either utilize the labor operation within the bulletin, with reduction for the paint time, or select a closest to operation from the LTG with support for an adjustment only.
Forum - 07/07/2022
... have signed off for add line, and make the part replacement service agent installed. The labor op used would be the normal labor op for the part and not the recall labor op. ...
Forum - 08/01/2022
Document ID # 5532254 has a list that includes CPO pricing and labor operations.
collateral damage from injectors - 08/26/2022
so when you have collateral damage you are supposed to put everything under the main one labor op that is the culprit,,,,so like if you get a sunroof seal leaking and it damages the interior it is pretty straight forward,,,,but what about all 8 injectors...
Forum - 06/09/2023
LOOK AT THIS LABOR OP CODE 1010570
Forum - 09/12/2023
... disappear after hitting submit. I have not contacted anyone about this. I also have had my labor operation change to some weird labor operation that requires a doc id and I have to edit header a couple times before my labor operation sticks. Really ...
Forum - 10/20/2023
... sure the attachment was there. The header was fine but the story, tech number, program code and labour time was missing. The attachment was still there. I entered the information again and submitted the claim, it was accepted. I have had the attachment...
Forum - 11/03/2023
You are right, you would use the pump labor op
Transmission-Fast Learn - 02/12/2024
... to use some bulletins. However this is now being done on a 2023 Traverse AWD and there is no labor op or bulletin. I do find the procedure in the service manual. My question is what it the best closest to labor op to use since the transmission control...
Forum - 02/19/2021
I believe this is now paid on open statement
What Would You Do - 05/21 - 04/29/2021
... is stuck in the lifter bore, or the engine may have a bent push rod. Based on diagnosis, the appropriate parts must be replaced. There are two bulletin specific labor operations available for repairs performed on involved vehicles: 4080978...
Forum - 04/08/2021
You will receive error 111 when more than 60 days has lapsed between the job card open date and the repair completion date. When the error is encountered, first verify the open and closed dates on the transaction. If the information is accurate, the claim...
Forum - 09/03/2020
So, it was the jobcard open date that messed it all up. They went to do battery maintenance and the CEL came on, so they brought it in shop and opened a ticket. When they scanned it, it was code related to recall and they left the ticket open. When I...
CCND-LOP - 01/05/2021
We have a vehicle where the customer complaint was display shows rear door open after opening and closing. Verified concern and tech verified that there was no problem just possibly that it was due to the latches not being conventional latches as there...
Forum - 07/29/2020
use front lab op and OLH the back with SM auth
Forum - 05/25/2022
The labor op GMC and Buick all say 0600723 they do not have the right labor ops for maintenace
What Would You Do - 04/22 - 03/28/2022
... Power and ground to the valve was ok. The air flow valve sticks when trying to manually open. The technician replaced the intake air flow valve and cleared codes. The service emissions message was on in the Driver Information Center. The reductant service...
Forum - 01/18/2022
generally speaking the ops include time to remove or tape off door handles and the like,,,,i usually only pay them extra for like the decals you noted or special attachments like the tonneau cover,,,on some the nameplates will break and i pay them P&L...
[quote] 1CLARD: Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c. [/quote] Ok, I'm using the replacement op R0760 for one of the claims b/c...
DBC Frustration... - 02/08/2018
... EPIC, but I pulled up a picture and went to repair instructions, in SI, and found the trim. The drop-down was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure...
Forum - 04/13/2023
What Carol is asking is that those reset operations only pay like 0.2 labor. She wants to know if they can tack on 0.3 OLH on top of it. GM has a policy that you cannot claim OLH on a CCND 0.3 operation and she is curious as to whether or not anyone has...
Forum - 03/08/2023
When I look at the build sheet, I do not anything in the "added options code" box, below the RPO box. That LPO you listed is not a 'dealer installed gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor...
Forum - 02/14/2023
... in the same place in the Warranty Submission screen. To the right of where you see your labor op displayed, you will see "dependency" if the labor op triggers it. Click it and paste whatever your labor op is requiring (ie: wcc for programming and battery...
What Would You Do? - 01/23 - 01/04/2023
... of the Hybrid Powertrain Control Module 2 (HPCM2). The claim was submitted with the appropriate labor operation, labor time, and entry of the WCC, and rejected with error 066: Labor Code xxxxxxx is restricted and requires GM Authorization.The warranty...
Forum - 12/20/2022
There is a section in the recall letter stating to check and make sure before the recall is performed that it is still open. Regardless of when the repair oder was opened. the Tec should make sure before doing said recall that it is actually...
Forum - 12/21/2022
Hi jcannon21 - couple of options, either utilize the labor operation within the bulletin, with reduction for the paint time, or select a closest to operation from the LTG with support for an adjustment only.
Forum - 07/07/2022
... have signed off for add line, and make the part replacement service agent installed. The labor op used would be the normal labor op for the part and not the recall labor op. ...
Forum - 08/01/2022
Document ID # 5532254 has a list that includes CPO pricing and labor operations.
collateral damage from injectors - 08/26/2022
so when you have collateral damage you are supposed to put everything under the main one labor op that is the culprit,,,,so like if you get a sunroof seal leaking and it damages the interior it is pretty straight forward,,,,but what about all 8 injectors...
Forum - 06/09/2023
LOOK AT THIS LABOR OP CODE 1010570
Forum - 09/12/2023
... disappear after hitting submit. I have not contacted anyone about this. I also have had my labor operation change to some weird labor operation that requires a doc id and I have to edit header a couple times before my labor operation sticks. Really ...
Forum - 10/20/2023
... sure the attachment was there. The header was fine but the story, tech number, program code and labour time was missing. The attachment was still there. I entered the information again and submitted the claim, it was accepted. I have had the attachment...
Forum - 11/03/2023
You are right, you would use the pump labor op
Transmission-Fast Learn - 02/12/2024
... to use some bulletins. However this is now being done on a 2023 Traverse AWD and there is no labor op or bulletin. I do find the procedure in the service manual. My question is what it the best closest to labor op to use since the transmission control...
Forum - 02/19/2021
I believe this is now paid on open statement
What Would You Do - 05/21 - 04/29/2021
... is stuck in the lifter bore, or the engine may have a bent push rod. Based on diagnosis, the appropriate parts must be replaced. There are two bulletin specific labor operations available for repairs performed on involved vehicles: 4080978...
Forum - 04/08/2021
You will receive error 111 when more than 60 days has lapsed between the job card open date and the repair completion date. When the error is encountered, first verify the open and closed dates on the transaction. If the information is accurate, the claim...
Forum - 09/03/2020
So, it was the jobcard open date that messed it all up. They went to do battery maintenance and the CEL came on, so they brought it in shop and opened a ticket. When they scanned it, it was code related to recall and they left the ticket open. When I...
CCND-LOP - 01/05/2021
We have a vehicle where the customer complaint was display shows rear door open after opening and closing. Verified concern and tech verified that there was no problem just possibly that it was due to the latches not being conventional latches as there...
Forum - 07/29/2020
use front lab op and OLH the back with SM auth
Forum - 05/25/2022
The labor op GMC and Buick all say 0600723 they do not have the right labor ops for maintenace
What Would You Do - 04/22 - 03/28/2022
... Power and ground to the valve was ok. The air flow valve sticks when trying to manually open. The technician replaced the intake air flow valve and cleared codes. The service emissions message was on in the Driver Information Center. The reductant service...
Forum - 01/18/2022
generally speaking the ops include time to remove or tape off door handles and the like,,,,i usually only pay them extra for like the decals you noted or special attachments like the tonneau cover,,,on some the nameplates will break and i pay them P&L...
Forum - 08/31/2021
If they update a bulletin, to have its own labor op, you won't be able to do the add time to the bulletin labor op. I'm not sure if you wanna try submitting them on separate line. Im not sure how the composition of pad material would warrant resurfacing....
Forum - 01/29/2018
... it is very important that the technician's comments support the cause of failure, with the labor operation and failed part reflecting the failure. In those instances where the failed part/labor operation combination have created an incompatibility error;...
Forum - 02/19/2018
I like it but will still use the J&L part group to op code resource.
Forum - 01/31/2018
Policy decision - wiring repair labor operation again.
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
... warranty parts ordered, when they returned, the manager had to sign off on the repair as an added operation. I cannot locate this in the P & P. Was i dreaming ? Any help is appreciated....
Forum - 04/18/2018
Electrical Controls - Labor Only Operation - 4069929 0.2 hrs
Forum - 03/22/2018
... a water leak around the 3rd brake light. How do I pay the tech a water leak? I can't find a lablor op? or if no labor op how much can I pay the tech? Also if there is no labor op and I pay him would that be OLH/ADD/ADD TO BASE?...
Forum - 03/19/2018
If it is closest operation shouldn't it require straight time authorization at least? When did they remove authorization for closest operation?
Forum - 03/02/2018
Karyl: It sounds like you are adjusting the auto paid PDI transaction, labor operation 0590072, for fluid adds? If that is the case, you are associating parts (fluid) expense with the PDI base time rather than with the PDI fluid add labor operation, 0590052;...
CPO POWERTRAIN COVERAGE - 09/10/2018
On a 2014 Equinox, labor operation 3031200, the labop does not come up on the restricted list for CPO ops. But the vehicle is beyond the limited CPO warranty and only has CPO Powertrain warranty left. So if you use the only tool they have...
Loose Bolts on Truck Bed - 11/29/2018
... tech found that some of the bed bolts were loose and retorqued them. I know there is not a labor op for that so was going to use the closest to which would be the bed box but I can't find a labor op for that. What labor op should I be using?...
Tire Vibration Analysis - 05/31/2018
So after reviewing Bulletin 17-NA-170, and found the labor operation I need for what we did which is 8080170. The time says to use Published Labor Time from the LTG, but it seems no labor operation pops up. I've even tried different years, models, but...
Forum - 06/04/2018
Look up the "Special Program Labor Ops" help card on this site. It has been my best friend, on these hard to find ops
What Would You Do - 07/18 - 06/25/2018
... fenders, front doors, rear doors, rocker panels, and box sides. Once the in house body shop completed the refinish repair on all of the affected panels, the job card and body shop estimate were forwarded to the warranty administrator for review...
Forum - 08/13/2018
You have to use the ltg, based off jobcard open date. My WSM states there is no appeal to time difference. I had same type thing happen on a stock unit, that they left jobcard open, since May, but all work was done in July. No luck using current ltg....
Coding - 08/23/2018
How do we find maintenance codes/ labor ops/ failure codes specific for an open job card. Format: Video
What Would You Do - 08/19 - 07/30/2019
... was in reverse. The technician diagnosing the concern test drove the vehicle and found it to operate normally in both reverse and drive. The check engine light was not illuminated and the engine did not stall. The technician scanned for DTCs and...
Forum - 01/25/2019
Bulletin 04-00-89-015t Warranty Administration- Required Operating Procedures.
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Forum - 02/15/2019
Short answer - This paid using repair labor operation from the Special Coverage bulletin.
Forum - 03/27/2019
This labor op requires pre approval, you could contact you district mgr for assistance
N192264451 new failure - 04/21/2020
So every vehicle I have submitted with this recall has rejected today with Error 919 : Vehicle Evaluation Criteria is not compatible with this Labour Code 9104723 I have 3 cases going with DBC, no answer yet.
COURTESY TRANSPORTATION - 01/15/2020
Years ago, we had labor operation 0600125 for Non-Warranty Courtesy Transportation for Part Tie-up. i tried to submit a claim with that labor operation yesterday and was rejected. Can't get a hold of DBC and need to know if there is another labor operation...
Forum - 11/19/2019
... to the GM's parts reimbursement policy in correlation with the dealer labor rate (specifically Option C). "Dealers enrolled in the Option C labor rate must comply with GM's standard parts reimbursement policy. Dealers must not request or receive a parts...
If they update a bulletin, to have its own labor op, you won't be able to do the add time to the bulletin labor op. I'm not sure if you wanna try submitting them on separate line. Im not sure how the composition of pad material would warrant resurfacing....
Forum - 01/29/2018
... it is very important that the technician's comments support the cause of failure, with the labor operation and failed part reflecting the failure. In those instances where the failed part/labor operation combination have created an incompatibility error;...
Forum - 02/19/2018
I like it but will still use the J&L part group to op code resource.
Forum - 01/31/2018
Policy decision - wiring repair labor operation again.
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
... warranty parts ordered, when they returned, the manager had to sign off on the repair as an added operation. I cannot locate this in the P & P. Was i dreaming ? Any help is appreciated....
Forum - 04/18/2018
Electrical Controls - Labor Only Operation - 4069929 0.2 hrs
Forum - 03/22/2018
... a water leak around the 3rd brake light. How do I pay the tech a water leak? I can't find a lablor op? or if no labor op how much can I pay the tech? Also if there is no labor op and I pay him would that be OLH/ADD/ADD TO BASE?...
Forum - 03/19/2018
If it is closest operation shouldn't it require straight time authorization at least? When did they remove authorization for closest operation?
Forum - 03/02/2018
Karyl: It sounds like you are adjusting the auto paid PDI transaction, labor operation 0590072, for fluid adds? If that is the case, you are associating parts (fluid) expense with the PDI base time rather than with the PDI fluid add labor operation, 0590052;...
CPO POWERTRAIN COVERAGE - 09/10/2018
On a 2014 Equinox, labor operation 3031200, the labop does not come up on the restricted list for CPO ops. But the vehicle is beyond the limited CPO warranty and only has CPO Powertrain warranty left. So if you use the only tool they have...
Loose Bolts on Truck Bed - 11/29/2018
... tech found that some of the bed bolts were loose and retorqued them. I know there is not a labor op for that so was going to use the closest to which would be the bed box but I can't find a labor op for that. What labor op should I be using?...
Tire Vibration Analysis - 05/31/2018
So after reviewing Bulletin 17-NA-170, and found the labor operation I need for what we did which is 8080170. The time says to use Published Labor Time from the LTG, but it seems no labor operation pops up. I've even tried different years, models, but...
Forum - 06/04/2018
Look up the "Special Program Labor Ops" help card on this site. It has been my best friend, on these hard to find ops
What Would You Do - 07/18 - 06/25/2018
... fenders, front doors, rear doors, rocker panels, and box sides. Once the in house body shop completed the refinish repair on all of the affected panels, the job card and body shop estimate were forwarded to the warranty administrator for review...
Forum - 08/13/2018
You have to use the ltg, based off jobcard open date. My WSM states there is no appeal to time difference. I had same type thing happen on a stock unit, that they left jobcard open, since May, but all work was done in July. No luck using current ltg....
Coding - 08/23/2018
How do we find maintenance codes/ labor ops/ failure codes specific for an open job card. Format: Video
What Would You Do - 08/19 - 07/30/2019
... was in reverse. The technician diagnosing the concern test drove the vehicle and found it to operate normally in both reverse and drive. The check engine light was not illuminated and the engine did not stall. The technician scanned for DTCs and...
Forum - 01/25/2019
Bulletin 04-00-89-015t Warranty Administration- Required Operating Procedures.
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Panel replacement - 02/14/2019
I am replacing a bed side panel for corrosion (rust through) on a 2012 Silverado. The labor op is 0570712 but it does not specifically list a paint code. Labor op 1443574 is for this panel full refinish and the paint code is GW. ...
Forum - 02/15/2019
Short answer - This paid using repair labor operation from the Special Coverage bulletin.
Forum - 03/27/2019
This labor op requires pre approval, you could contact you district mgr for assistance
N192264451 new failure - 04/21/2020
So every vehicle I have submitted with this recall has rejected today with Error 919 : Vehicle Evaluation Criteria is not compatible with this Labour Code 9104723 I have 3 cases going with DBC, no answer yet.
COURTESY TRANSPORTATION - 01/15/2020
Years ago, we had labor operation 0600125 for Non-Warranty Courtesy Transportation for Part Tie-up. i tried to submit a claim with that labor operation yesterday and was rejected. Can't get a hold of DBC and need to know if there is another labor operation...
Forum - 11/19/2019
... to the GM's parts reimbursement policy in correlation with the dealer labor rate (specifically Option C). "Dealers enrolled in the Option C labor rate must comply with GM's standard parts reimbursement policy. Dealers must not request or receive a parts...
Forum - 10/29/2019
i used the partial labor op and it worked
Forum - 01/07/2020
i am still having trouble finding a labor op that works. More suggestions please
Forum - 08/28/2019
Labor Op 00590072, ZPDI not ZREG
HYBRID-TRANS AUX PUMP - 09/30/2008
IM LOOKING FOR A LABOR OP FOR A HYBRID-TRANSMISSION AUXILIARY PUMP
Re: POWERTRAIN COVERAGE - 10/02/2008
DOCUMENT ID 1879343 LIST LABOR OPS THAT ARE COVERED UNDER POWERTRAIN WARRANTY
Re: HOURS - 08/26/2008
We are in the SF-Bay Area-we are open MON-FRI 7:30 to 5:30
THEFT DETERENT RELEARN - 08/29/2008
IF "RELEARN THEFT DETERENT" IS ALL THAT WAS DONE ---- WHAT WOULD BE THE CLOSEST LABOR OP???
Related repairs - 09/04/2008
... anyone can tell me where in P&P or Claims processing manual does it specify that you use one labor operation for related repairs. I have had a discussion with my manager and lets say blower motor resistor shorted and shorted out blower motor, which way...
Re: HOURS - 09/04/2008
RAY HUTSON CHEVROLET SERVICE IS OPEN 7AM TILL 5PM AND OPEN 8AM TIL 12:00 NOON ON SAT.
Re: HOURS - 09/04/2008
Both our Pontiac-Buick-GMC and Chrysler-Dodge-Jeep stores are open 7AM-5PM M-F, and only our Chrysler store is open 8AM-12PM on Saturdays.
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since we no longer have a body shop at the dealership, I always keep document ID# 904632, 904704, 904703, 904705, 904707, 904706 at hand for reference. These show mix times, paint mix time charts, material conversion charts as well as information for...
RUST THRU CLAIMS - 07/29/2008
... DUE TO RUST THRU. WE REPLACED BOTH OUTER ROCKERS AND REPAIRED BOTH INNER ROCKERS. THE BODY SHOP HAS USED ALL "A" LABOR OPS (A9281, A1051, A9280, A1050), I BELIEVE THAT I AM SUPPOSE TO USE "S" LABOR OPS (S5211 AND S5210). IF I AM SUPPOSE TO USE THE...
Re: Tire Claim - 07/25/2008
If an alignment is the failure you should be claiming the alignment by using the alignment labor op. The tires should still be claimed through global warranty and returned. You should the h route the claim to you avm under the alignment labor op with...
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
I HAVE THE GMPP CONVERSTION INFO - BUT I DONT KNOW WHAT LABOR OP TO USE
Re: Exterior Roof Panel - 06/09/2008
USE CLAIM TYPE B WITH A "G" AUTHORIZATION CODE AND THE LABOR OP FROM THE RECALL.
Replacing Weatherstrips/Body Side Molding - 09/19/2007
... loose' and the tech ends up replacing one molding on each door (each of which has a specific op code)-how do you submit that? Do you use just one op code and then OLH the remaining time for replacing the other three or do you stack op codes and have...
Admin Allowance - 12/12/2007
ADP gives me the option to add lbr op when closing ro.I put in "admin" and 9999 for shop tech.another option would be to add another tech to line. add shop tech 9999 and put in time there.
Forum - 12/13/2007
You need to submit a labor op under the recall in order to clear the open status of the recall on the vis there should be a labor op listed on the recall bull for an inspect or system check only with no work done. If not, I'd call either DBC or you...
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Forum - 09/19/2007
... right side. We had to pull all carpet and liner out and put fans in to dry for 2 days. Use labor op B4101-Conduit, Front Door Hinge Pillar - Left - Replace, if the punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the op for...
SPECIAL POLICY-GOODWILL - 05/06/2008
[quote] GMNL26369: WE GOODWILLED A CLUSTER THAT WAS OUT OF SPECIAL POLICY COVERAGE, DO YOU USE THE "T" LABOR OP OR REG LABOR OP. EITHER WAY GOING TO HAVE TO H-RTE IT. [/quote]nnI would use the T labor op & write good notes to to your rep. The times...
Re: SPARE TIRE PAD - 04/16/2008
I would probably choose a "C" op near the stowage compartment or spare tire cover and note as nearest opcode.
What Would You Do? 04/08 - 04/21/2008
A customer with a 2007 Chrysler 300 had a concern with the operation of their driver side power seat mechanism. The seat would not move in the forward direction. The technician diagnosed the concern to an open in the wiring under the driver seat. In...
Re: LEAK TESTING - 02/20/2008
THE PART# FOR DYE WONT REJECT FOR PART# NOT APPLICABLE TO LABOR OP ???
Re: goodwill Special Policy - 01/16/2008
I'd H-route the T labor op. It doesn't affect your report like the N labor op will.
i used the partial labor op and it worked
Forum - 01/07/2020
i am still having trouble finding a labor op that works. More suggestions please
Forum - 08/28/2019
Labor Op 00590072, ZPDI not ZREG
HYBRID-TRANS AUX PUMP - 09/30/2008
IM LOOKING FOR A LABOR OP FOR A HYBRID-TRANSMISSION AUXILIARY PUMP
Re: POWERTRAIN COVERAGE - 10/02/2008
DOCUMENT ID 1879343 LIST LABOR OPS THAT ARE COVERED UNDER POWERTRAIN WARRANTY
Re: HOURS - 08/26/2008
We are in the SF-Bay Area-we are open MON-FRI 7:30 to 5:30
THEFT DETERENT RELEARN - 08/29/2008
IF "RELEARN THEFT DETERENT" IS ALL THAT WAS DONE ---- WHAT WOULD BE THE CLOSEST LABOR OP???
Related repairs - 09/04/2008
... anyone can tell me where in P&P or Claims processing manual does it specify that you use one labor operation for related repairs. I have had a discussion with my manager and lets say blower motor resistor shorted and shorted out blower motor, which way...
Re: HOURS - 09/04/2008
RAY HUTSON CHEVROLET SERVICE IS OPEN 7AM TILL 5PM AND OPEN 8AM TIL 12:00 NOON ON SAT.
Re: HOURS - 09/04/2008
Both our Pontiac-Buick-GMC and Chrysler-Dodge-Jeep stores are open 7AM-5PM M-F, and only our Chrysler store is open 8AM-12PM on Saturdays.
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since we no longer have a body shop at the dealership, I always keep document ID# 904632, 904704, 904703, 904705, 904707, 904706 at hand for reference. These show mix times, paint mix time charts, material conversion charts as well as information for...
RUST THRU CLAIMS - 07/29/2008
... DUE TO RUST THRU. WE REPLACED BOTH OUTER ROCKERS AND REPAIRED BOTH INNER ROCKERS. THE BODY SHOP HAS USED ALL "A" LABOR OPS (A9281, A1051, A9280, A1050), I BELIEVE THAT I AM SUPPOSE TO USE "S" LABOR OPS (S5211 AND S5210). IF I AM SUPPOSE TO USE THE...
Re: Tire Claim - 07/25/2008
If an alignment is the failure you should be claiming the alignment by using the alignment labor op. The tires should still be claimed through global warranty and returned. You should the h route the claim to you avm under the alignment labor op with...
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
I HAVE THE GMPP CONVERSTION INFO - BUT I DONT KNOW WHAT LABOR OP TO USE
Re: Exterior Roof Panel - 06/09/2008
USE CLAIM TYPE B WITH A "G" AUTHORIZATION CODE AND THE LABOR OP FROM THE RECALL.
Replacing Weatherstrips/Body Side Molding - 09/19/2007
... loose' and the tech ends up replacing one molding on each door (each of which has a specific op code)-how do you submit that? Do you use just one op code and then OLH the remaining time for replacing the other three or do you stack op codes and have...
Admin Allowance - 12/12/2007
ADP gives me the option to add lbr op when closing ro.I put in "admin" and 9999 for shop tech.another option would be to add another tech to line. add shop tech 9999 and put in time there.
Forum - 12/13/2007
You need to submit a labor op under the recall in order to clear the open status of the recall on the vis there should be a labor op listed on the recall bull for an inspect or system check only with no work done. If not, I'd call either DBC or you...
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Forum - 09/19/2007
... right side. We had to pull all carpet and liner out and put fans in to dry for 2 days. Use labor op B4101-Conduit, Front Door Hinge Pillar - Left - Replace, if the punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the op for...
SPECIAL POLICY-GOODWILL - 05/06/2008
[quote] GMNL26369: WE GOODWILLED A CLUSTER THAT WAS OUT OF SPECIAL POLICY COVERAGE, DO YOU USE THE "T" LABOR OP OR REG LABOR OP. EITHER WAY GOING TO HAVE TO H-RTE IT. [/quote]nnI would use the T labor op & write good notes to to your rep. The times...
Re: SPARE TIRE PAD - 04/16/2008
I would probably choose a "C" op near the stowage compartment or spare tire cover and note as nearest opcode.
What Would You Do? 04/08 - 04/21/2008
A customer with a 2007 Chrysler 300 had a concern with the operation of their driver side power seat mechanism. The seat would not move in the forward direction. The technician diagnosed the concern to an open in the wiring under the driver seat. In...
Re: LEAK TESTING - 02/20/2008
THE PART# FOR DYE WONT REJECT FOR PART# NOT APPLICABLE TO LABOR OP ???
Re: goodwill Special Policy - 01/16/2008
I'd H-route the T labor op. It doesn't affect your report like the N labor op will.
Re: PART NUMBER 19177885 - 01/30/2008
You might try F2240, Clutch Plates, and H route as closest-to-op?
Accelerator Position Sensor - 12/14/2007
Try labor operation J5350.
WATER LEAK - 04/23/2010
IS THERE A LABOR OP JUST FOR TRYING TO FIND A WATER LEAK??
RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I AM TRYING TO LOCATE INFO ON THE OP CODE TO USE WHEN THE VEHICLE IS NOT ON THE OPEN RECALL LIST BUT HAS THE CONCERN
Re: CERTIFIED USED - 04/13/2010
The Certified Operations Guide is available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may...
Re: REYNOLDS USERS! - 04/08/2010
When you put the labor op in, it should open to a sub screen that ask for the battery code
THROTTLE BODY CLEANING - 02/24/2010
LOOKING FOR A LABOR OP FOR CLEANING THROTTLE BODY ONLY !!!
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
Oopps-there is labor op Z2236 for the free lof and rotate GM coupon for Pontiacs
Re: THROTTLE BODY CLEANING - 03/03/2010
#PIP4578A doesnt have an opcode, but we use the throttle body R&R and have gotten paid.
ZDPI - 02/09/2010
Does anyone know what the labor op for global warranty PDI?
Re: Global Warranty Management - 01/28/2010
I think there is a calibration field opens when you use a labor op that would require the use of a WCC or any other type of required calibration ex Battery Code
2006 Pontiac Solstice - 10/20/2009
Does anyone know a labor op to use when replacing a lf door skin?
DYE TEST - 11/04/2009
THERE ISN'T A SPECIFIC LABOR OP FOR DYE TEST FOR OIL---RIGHT?? I ALWAYS THOUGHT WE JUST USED A NPF LABOR OP.
Re: Can you claim turning on after blow function on hvac? - 10/26/2009
Use the D9995 as your closest to labor op. Put in comments the doc#.
Re: CHECK ENGINE LIGHT QUESTION - 09/25/2009
Variable time labor operation 0.1 - 0.5 hours...including hose repair or replacement with diagnosis.
Re: 2006 Pontiac Solstice - 11/20/2009
This labor op is to repair, use it also to replace?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/21/2009
Did you look at TSB 08-07-30-049A I use this often.
Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Not sure which labor op to used, the K5389 has notes with allision transmission, but it says transmission fluid cooler lower pipe replacment, and K5393 is for lower trans cooler line or fitting replacment but says nothing about allision transmission....
Re: QUESTION? Replaced throttle body and had to reflash ecm as per pip for high idle, how do you claim for labor? - 12/09/2009
i think i would submit seperately and note the line as an "ADDED OPERATION".
Re: FOM form? - 12/10/2009
Fixed Operations Manager?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Hi Brian... Could you please provide the VIN?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
I would be inclined to use labor operation K5393 - based on the location of the part within a parts illustrator schematic. It appears to attach to the bottom of the radiator.
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
GMPP will NOT pay for a labor op contained in a bulletin. GMPP will only pay for labot ops directly out of the LTG.
Re: HEATED WASHER SWITCH - 12/11/2008
It looks like you will have to use a closest to labor op.
You might try F2240, Clutch Plates, and H route as closest-to-op?
Accelerator Position Sensor - 12/14/2007
Try labor operation J5350.
WATER LEAK - 04/23/2010
IS THERE A LABOR OP JUST FOR TRYING TO FIND A WATER LEAK??
RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I AM TRYING TO LOCATE INFO ON THE OP CODE TO USE WHEN THE VEHICLE IS NOT ON THE OPEN RECALL LIST BUT HAS THE CONCERN
Re: CERTIFIED USED - 04/13/2010
The Certified Operations Guide is available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may...
Re: REYNOLDS USERS! - 04/08/2010
When you put the labor op in, it should open to a sub screen that ask for the battery code
THROTTLE BODY CLEANING - 02/24/2010
LOOKING FOR A LABOR OP FOR CLEANING THROTTLE BODY ONLY !!!
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
Oopps-there is labor op Z2236 for the free lof and rotate GM coupon for Pontiacs
Re: THROTTLE BODY CLEANING - 03/03/2010
#PIP4578A doesnt have an opcode, but we use the throttle body R&R and have gotten paid.
ZDPI - 02/09/2010
Does anyone know what the labor op for global warranty PDI?
Re: Global Warranty Management - 01/28/2010
I think there is a calibration field opens when you use a labor op that would require the use of a WCC or any other type of required calibration ex Battery Code
2006 Pontiac Solstice - 10/20/2009
Does anyone know a labor op to use when replacing a lf door skin?
DYE TEST - 11/04/2009
THERE ISN'T A SPECIFIC LABOR OP FOR DYE TEST FOR OIL---RIGHT?? I ALWAYS THOUGHT WE JUST USED A NPF LABOR OP.
Re: Can you claim turning on after blow function on hvac? - 10/26/2009
Use the D9995 as your closest to labor op. Put in comments the doc#.
Re: CHECK ENGINE LIGHT QUESTION - 09/25/2009
Variable time labor operation 0.1 - 0.5 hours...including hose repair or replacement with diagnosis.
Re: 2006 Pontiac Solstice - 11/20/2009
This labor op is to repair, use it also to replace?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/21/2009
Did you look at TSB 08-07-30-049A I use this often.
Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Not sure which labor op to used, the K5389 has notes with allision transmission, but it says transmission fluid cooler lower pipe replacment, and K5393 is for lower trans cooler line or fitting replacment but says nothing about allision transmission....
Re: QUESTION? Replaced throttle body and had to reflash ecm as per pip for high idle, how do you claim for labor? - 12/09/2009
i think i would submit seperately and note the line as an "ADDED OPERATION".
Re: FOM form? - 12/10/2009
Fixed Operations Manager?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Hi Brian... Could you please provide the VIN?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
I would be inclined to use labor operation K5393 - based on the location of the part within a parts illustrator schematic. It appears to attach to the bottom of the radiator.
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
GMPP will NOT pay for a labor op contained in a bulletin. GMPP will only pay for labot ops directly out of the LTG.
Re: HEATED WASHER SWITCH - 12/11/2008
It looks like you will have to use a closest to labor op.
Re: HEATED WASHER SWITCH - 12/11/2008
You could try labor op N3855 for washer solvent heater. That might be the closet labor op.
Re: HEATED WASHER SWITCH - 12/11/2008
Thanks everyone. Gonna go with the accessory op. Spoke with my tech. He said the switch isn't in the same area as the driver/info,(op code comes up in the driver/info entertainment section in Warr Wiz) but I think this is the best one. Wish every switch...
BOOT-SEAL AT TRANS GEAR SELECTOR - 01/30/2009
2007 SILVERADO -- LOOKING FOR A LABOR OP FOR PT#15775835 SHIFT BOOT SEAL
Re: J6354 - 03/17/2009
I was advised by DBC to use labor op J6355.
Re: J6354 - 03/10/2009
THANK YOU THOUGHT I HAD SEEN THIS SOMEWHERE WAS USING THE WRONG LABOR OP
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT LABOR OP ARE YOU USING?
Re: Seat Air Bag Cover - 09/15/2009
Looks like you may need to use the restraint labor op as closest and H route.
Re: recall 09077 - 08/18/2009
Did you use op code V2088 or V2089?
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
Sorry that is suppose to say HVAC wiring op.
Re: SATURN VUE BEZEL - 06/11/2009
I think I'd use the window switch or the console labor op and note closest to labor op in comments with time reduced.
Re: ALIGNMENT - 06/12/2009
Labor op. does show the full alignment is allowed. I'd maybe ask him to double check the labor op or fax a copy of both labor ops to him showing LTG allows full alignment.
Re: OLD RECALL #07217 - 06/15/2009
Did you put it in net on the recall labor op or use the rental labor op? It does state to use the regular labor op for courtesy transportation- Z7901 for 1 day--but it's in the asterisk note at the bottom.
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/12/2009
HM33 is the labor op for the free filter however, it must be billed as customer pay. Hyundai will see these when they log into your system and reimburse the dealer through your open parts account. Do not bill this under warranty. Hyundai is looking for...
Re: G-8 CASTER ARM - 04/06/2009
... adjustment a front align must be done. that is why I didn't think this was the correct labor op. Do you think it should be this labor op and just OLH the align? It does seem to be the closest op. These G-8's are rediculous, half the parts are not in...
Recall #94001 - 03/26/2014
We've performed an open recall, #94001 BUCKET SEAT RECLINER BOLT BREAKAGE on a 1990 Suburban. The bulletin has the time for repair, but no labor op. Help! Does anyone know what the labor op for this recall may be?
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
GMC Prograde protection labor op 0600683 for 35.00
Re: Seat Back Recall13323 - 10/03/2013
You can submit them on Tuesday the 8th with new labor op 9100185
Re: 15 Chevy Maintenance - 11/20/2014
use the labor op for 2014 0600743 and $85.00 in net amount..
Re: 15 Chevy Maintenance - 11/21/2014
Labor ops for maintence are listed in si under preface for all eligible model years.
Re: Emissions Warranty - 03/03/2016
Yes. PZEV will have option NU6.
Rejection Code - 02/10/2016
... it means. I received rejection code "919 Vehicle Evaluation Criteria is not compatible with this Labour Code" what does this mean? Thanks Everyone! ...
Re: bulletin PIT5313C PAINT - 05/18/2015
thanks Kristen for your help i will use that labor op..
Re: Keys for Life Program - 05/27/2015
I THINK IT HAS TO BE SUBMITTED AS A ZFAT TYPE, OP CODE IS 0602138.
Forum - 10/13/2016
Labor op 4025942 1.1
You could try labor op N3855 for washer solvent heater. That might be the closet labor op.
Re: HEATED WASHER SWITCH - 12/11/2008
Thanks everyone. Gonna go with the accessory op. Spoke with my tech. He said the switch isn't in the same area as the driver/info,(op code comes up in the driver/info entertainment section in Warr Wiz) but I think this is the best one. Wish every switch...
BOOT-SEAL AT TRANS GEAR SELECTOR - 01/30/2009
2007 SILVERADO -- LOOKING FOR A LABOR OP FOR PT#15775835 SHIFT BOOT SEAL
Re: J6354 - 03/17/2009
I was advised by DBC to use labor op J6355.
Re: J6354 - 03/10/2009
THANK YOU THOUGHT I HAD SEEN THIS SOMEWHERE WAS USING THE WRONG LABOR OP
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT LABOR OP ARE YOU USING?
Re: Seat Air Bag Cover - 09/15/2009
Looks like you may need to use the restraint labor op as closest and H route.
Re: recall 09077 - 08/18/2009
Did you use op code V2088 or V2089?
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
Sorry that is suppose to say HVAC wiring op.
Re: SATURN VUE BEZEL - 06/11/2009
I think I'd use the window switch or the console labor op and note closest to labor op in comments with time reduced.
Re: ALIGNMENT - 06/12/2009
Labor op. does show the full alignment is allowed. I'd maybe ask him to double check the labor op or fax a copy of both labor ops to him showing LTG allows full alignment.
Re: OLD RECALL #07217 - 06/15/2009
Did you put it in net on the recall labor op or use the rental labor op? It does state to use the regular labor op for courtesy transportation- Z7901 for 1 day--but it's in the asterisk note at the bottom.
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/12/2009
HM33 is the labor op for the free filter however, it must be billed as customer pay. Hyundai will see these when they log into your system and reimburse the dealer through your open parts account. Do not bill this under warranty. Hyundai is looking for...
Re: G-8 CASTER ARM - 04/06/2009
... adjustment a front align must be done. that is why I didn't think this was the correct labor op. Do you think it should be this labor op and just OLH the align? It does seem to be the closest op. These G-8's are rediculous, half the parts are not in...
Recall #94001 - 03/26/2014
We've performed an open recall, #94001 BUCKET SEAT RECLINER BOLT BREAKAGE on a 1990 Suburban. The bulletin has the time for repair, but no labor op. Help! Does anyone know what the labor op for this recall may be?
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
GMC Prograde protection labor op 0600683 for 35.00
Re: Seat Back Recall13323 - 10/03/2013
You can submit them on Tuesday the 8th with new labor op 9100185
Re: 15 Chevy Maintenance - 11/20/2014
use the labor op for 2014 0600743 and $85.00 in net amount..
Re: 15 Chevy Maintenance - 11/21/2014
Labor ops for maintence are listed in si under preface for all eligible model years.
Re: Emissions Warranty - 03/03/2016
Yes. PZEV will have option NU6.
Rejection Code - 02/10/2016
... it means. I received rejection code "919 Vehicle Evaluation Criteria is not compatible with this Labour Code" what does this mean? Thanks Everyone! ...
Re: bulletin PIT5313C PAINT - 05/18/2015
thanks Kristen for your help i will use that labor op..
Re: Keys for Life Program - 05/27/2015
I THINK IT HAS TO BE SUBMITTED AS A ZFAT TYPE, OP CODE IS 0602138.
Forum - 10/13/2016
Labor op 4025942 1.1
OLH with concern to Same repair, different sides? - 10/17/2016
... vehicle, so 84021604 is the right side, and 84021603 is the left side. There is one labor operation for both sides of the repair, 2020140, which we were told to put on one line and OLH for the opposite side because there is no labor operation...
What Would You Do - 01/17 - 12/21/2016
... miles. Transactions are submitted for reduction fluid tank reservoir replacement with labor operation 9900351. There is also an operation for diagnostic time only, for no repairs necessary. When submitting transactions for certain vehicles,...
Special Coverage Transaction Submission Changes - 05/26/2016
... Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission Reduction Fluid Tank Reservoir that is covered...
Forum - 01/18/2017
8467352 labor operation ..... seal kit p/n 24273083
Forum - 01/17/2017
WHAT LABOR OP DID YOU USE FOR TO RESEAL TRANS ?
OIL CHANGES - 02/22/2017
WHY LABOR OP 0600733 REJECTS SOMETIMES - ERROR 232 REPEAT REPAIR ?Format: Other
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
... JOB.IT AUTOMATICALLY COMES BACK AS Error 072 : Total parts amount exceeds the allowance for labour code 0590052. I HAVNT SEEN A PUBLISHED DOCUMENT SAYING HOW TO ENTER ONE OF THESE. HOW AM I EXCEEDING THE PARTS AMOUNT WHEN WE ARE ONLY ADDING...
Forum - 02/15/2017
I tried going back to look, but I didnt have the "dropdown" option to look at.
Forum - 02/20/2017
Recommend submitting with the closest to labor operation, the oil pan, which carries Coverage Code D.
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
... comes back once we get the part...is this saying that we have to treat the new RO as a Added Operation? Or, is it only treated as an Added Operation if we keep the RO open until the customer comes back?...
Forum - 06/15/2017
I would recommend submitting with the closest to operation which appears to the be the op for the body side upper rear access panel weatherstrip replace.
Forum - 07/27/2017
You didn't include the VIN in your info, but there are very specific Engine and Trans RPO configurations on the labor operation page, such as L83 engine with a M5U or L86 with M5U or L83 with M5U. If the vin you're submitting for doesn't have one...
Forum - 03/15/2017
... se, but if you search Warranty Job Aids in the Global Connect search box and click on the first option titled Warranty Processing Job Aids, make sure to open it, hit the Enable Editing button at the top and open the first PDF file from the list on the...
Forum - 11/07/2017
... Serv Mgr was trying to program them separately to see if it was possible. There was no programming option for the Transmission Control Module alone and if he selected the ECM option it only showed "Setup" as an option. We don't want to be debited back...
Forum - 09/28/2017
If you elect to claim time for this issue (not a manufacturer defect or Infotainment System failure) - closest option would be a CCND op. Would not recommend submitting with a component replacement operation.
Forum - 09/22/2017
One of my favorite and most helpful resources found here is the parts group to labor op. I access it often. I pulled up this part group and it is not showing any op codes that apply. Ask your parts department to recheck the parts group#'s by...
Forum - 09/25/2017
... that if it's just a wiring repair with subsequent damage to the BCM then you actually use the BCM operation because you can't submit for the BCM on a wiring repair operation. I couldn't tell if the block was replaced though. If it was, it...
Forum - 09/28/2017
My question was more.... what labor op ?
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
We had one on 11/5, IVH showed an open recall 10287 and no sign of the Special Coverage. 2 days and a rejected claim later, the VIN is STILL showing an open recall and now the special coverage as well. Anyone know if I submit for the special coverage...
Re: gm message G-0000135297 - 10/30/2012
thanks i finally found it, read the labor op wrong..bad eyes lol..
Re: campaign report - 10/09/2012
The option to review/print a single open campaign report appears to have been eliminated from Global. (I do recall seeing it in the past also!) The Service Update and Field Action Bulletin Information link within the Service Workbench provides the option...
Re: Labor code Z7410 - 07/08/2013
Print out the warranty help card in JL for Z-ops, they're all on there.
Re: Sublet - 07/02/2013
GM is gonna pay only what the labor op to replace and paint the molding plus mix time and materials pays..When we send our moldings out to be painted i look up the labor op and materials and mix time and send it to the repair shop doing the work and thats...
Re: Secial Coverage 13091 - 06/12/2013
after i went back and looked i saw there were two different labor ops, thanks
One line or Two lines - 09/10/2013
... differential. We replaced front differential right and left inner bearing and seal, we used labor op code 3010230. We also replaced front pinion gear seal, labor op code 3010460. Should we have put that on 2 separate lines? It was rejected for Total...
... vehicle, so 84021604 is the right side, and 84021603 is the left side. There is one labor operation for both sides of the repair, 2020140, which we were told to put on one line and OLH for the opposite side because there is no labor operation...
What Would You Do - 01/17 - 12/21/2016
... miles. Transactions are submitted for reduction fluid tank reservoir replacement with labor operation 9900351. There is also an operation for diagnostic time only, for no repairs necessary. When submitting transactions for certain vehicles,...
Special Coverage Transaction Submission Changes - 05/26/2016
... Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission Reduction Fluid Tank Reservoir that is covered...
Forum - 01/18/2017
8467352 labor operation ..... seal kit p/n 24273083
Forum - 01/17/2017
WHAT LABOR OP DID YOU USE FOR TO RESEAL TRANS ?
OIL CHANGES - 02/22/2017
WHY LABOR OP 0600733 REJECTS SOMETIMES - ERROR 232 REPEAT REPAIR ?Format: Other
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
... JOB.IT AUTOMATICALLY COMES BACK AS Error 072 : Total parts amount exceeds the allowance for labour code 0590052. I HAVNT SEEN A PUBLISHED DOCUMENT SAYING HOW TO ENTER ONE OF THESE. HOW AM I EXCEEDING THE PARTS AMOUNT WHEN WE ARE ONLY ADDING...
Forum - 02/15/2017
I tried going back to look, but I didnt have the "dropdown" option to look at.
Forum - 02/20/2017
Recommend submitting with the closest to labor operation, the oil pan, which carries Coverage Code D.
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
... comes back once we get the part...is this saying that we have to treat the new RO as a Added Operation? Or, is it only treated as an Added Operation if we keep the RO open until the customer comes back?...
Forum - 06/15/2017
I would recommend submitting with the closest to operation which appears to the be the op for the body side upper rear access panel weatherstrip replace.
Forum - 07/27/2017
You didn't include the VIN in your info, but there are very specific Engine and Trans RPO configurations on the labor operation page, such as L83 engine with a M5U or L86 with M5U or L83 with M5U. If the vin you're submitting for doesn't have one...
Forum - 03/15/2017
... se, but if you search Warranty Job Aids in the Global Connect search box and click on the first option titled Warranty Processing Job Aids, make sure to open it, hit the Enable Editing button at the top and open the first PDF file from the list on the...
Forum - 11/07/2017
... Serv Mgr was trying to program them separately to see if it was possible. There was no programming option for the Transmission Control Module alone and if he selected the ECM option it only showed "Setup" as an option. We don't want to be debited back...
Forum - 09/28/2017
If you elect to claim time for this issue (not a manufacturer defect or Infotainment System failure) - closest option would be a CCND op. Would not recommend submitting with a component replacement operation.
Forum - 09/22/2017
One of my favorite and most helpful resources found here is the parts group to labor op. I access it often. I pulled up this part group and it is not showing any op codes that apply. Ask your parts department to recheck the parts group#'s by...
Forum - 09/25/2017
... that if it's just a wiring repair with subsequent damage to the BCM then you actually use the BCM operation because you can't submit for the BCM on a wiring repair operation. I couldn't tell if the block was replaced though. If it was, it...
Forum - 09/28/2017
My question was more.... what labor op ?
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
We had one on 11/5, IVH showed an open recall 10287 and no sign of the Special Coverage. 2 days and a rejected claim later, the VIN is STILL showing an open recall and now the special coverage as well. Anyone know if I submit for the special coverage...
Re: gm message G-0000135297 - 10/30/2012
thanks i finally found it, read the labor op wrong..bad eyes lol..
Re: campaign report - 10/09/2012
The option to review/print a single open campaign report appears to have been eliminated from Global. (I do recall seeing it in the past also!) The Service Update and Field Action Bulletin Information link within the Service Workbench provides the option...
Re: Labor code Z7410 - 07/08/2013
Print out the warranty help card in JL for Z-ops, they're all on there.
Re: Sublet - 07/02/2013
GM is gonna pay only what the labor op to replace and paint the molding plus mix time and materials pays..When we send our moldings out to be painted i look up the labor op and materials and mix time and send it to the repair shop doing the work and thats...
Re: Secial Coverage 13091 - 06/12/2013
after i went back and looked i saw there were two different labor ops, thanks
One line or Two lines - 09/10/2013
... differential. We replaced front differential right and left inner bearing and seal, we used labor op code 3010230. We also replaced front pinion gear seal, labor op code 3010460. Should we have put that on 2 separate lines? It was rejected for Total...
Warranty Help Cards Updated with Global Codes - 05/02/2013
All of the applicable Quick Reference Warranty Help Cards have been updated to reflect the new Global Labour Code format. The updated cards are indicated with the following: (New Global Codes) View the cards!
Re: Warranty Help Cards Updated with Global Codes - 05/06/2013
Thank you for the feedback! We are currently updating the Cadillac Premium Care Card with the most recently released Global Labour Codes. Kristen/jlwarranty
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Re: GMPP ROADSIDE TOWING - 01/23/2013
T2020 is the correct labor op for towing, i missunderstood sorry!!!
could go either way, I'm on the fence.... - 03/05/2013
Need a closest to labor op. 2013 silverado, 359m. Cel on. PIP3119k. Per document the tech cleared the dtc. Service manager would have me use the reprogram op of J6350 as closest too. I like NPF better, but then he would say it really not an NPF as we...
I think I just might snap.... - 04/02/2013
part dept sold vent visors over the counter. customer then took over to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about...
Re: HEADLAMP AIMING - 02/10/2012
HEADLAMP AIMING IN INCLUDED IN THE BASE TIME FOR LABOR OP B7294
What is your LEAST? - 03/27/2012
MOVED to WIDE OPEN
Re: CBG Certified Pre-Owned Limited (VS) Bulbs - 04/12/2012
N0760 WON'T PAY. CBG CERTIFIED PRE-OWNED OPS LISTED IN APPENDIX B AREN'T COVERED. THE WAY I READ ON PAGE 32 THEY REFER YOU TO APPENDIX B FOR THE LIST OF OPS THAT WON'T BE ALLOWED TO USE UNDER A WARRANTY SITUATION. WE'VE GOTTEN BURNED A COUPLE OF TIMES...
Re: Transportation Claims - 06/08/2012
Make a seperate line for each repair, and there is a labor op for each one...
Re: $25.00 GM coupons - 06/15/2012
The same thing happened to me when I submit for the Certified Pre-Owned Maintenance opcode Z2237. You have to use the one that applies to the type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to...
Re: Transportation Claims - 06/08/2012
You can claim the published labor time for each labor operation.
Re: Transportation Claims - 06/08/2012
leave in the labor time for each op..
$25.00 GM coupons - 06/13/2012
... service coupons (with the yellow Chevy Camaro on the front of it). I submitted it with the labor op from the back of the coupon as instructed (Z2242). It rejected, stating this labor op was already used on a previous claim, and they provided the RO...
Re: $25.00 GM coupons - 06/13/2012
SEEMS LIKE GM WOULD USE A DIFFERENT LABOR OP WHEN THEY START NEW COUPONS..
Re: GMPP SMARTCARE MAINTENANCE - 07/06/2012
Are you talking about the certified preowned maintenance program? The op codes can be found in the cerified preowned guide. They are Z ops depending on what kind of oil it has, Z2327, Z2328, Z2329, Z2330, ZREG op, $30, $35, $60 goes in misc net, those...
IGNITION LOCK CYLINDERS - 08/10/2011
JUST FOR KNOWLEDGE..... MY TECHS WANT TO ARGUE - DOES LABOR OP E7200 "INCLUDE" CODING THE CYLINDER (LABOR OP STATES .5 BASE)???
Re: OIL FILTER CAP SEAL - 11/16/2011
i would use either one seems that is the closest operation ...
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
Re: 2005 silverado - over counter part - 10/11/2011
I've used the wiring repair labor op for harnesses if there isn't a specific harness labor op and it works fine.
2005 silverado - over counter part - 10/10/2011
(1GBHC29285E271588)Looking for a labor op for PT#98017958 / FUEL INJECTOR WIRING HARNESS
Re: AVEO - IGNITION COIL LABOR - 10/04/2011
LABOR OP J4340 ..IGNITION COIL
DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
I have a 2008 Suburban which we replaced PT#25815079 listed in EPIC (as stated in title) the only labor op I found is R5135 "but its only the - cable" ... this is a GMPP claim & that op code rejects (as not a covered labor op), but I was thinking us it...
Re: Endgate molding - 2009 Silverado - 08/30/2010
i found labor op B8968 --tailgete/liftgate molding but its for an avalanche..closest i found was a op for the spoiler too b5608
Question on outdated service update - 01/11/2011
We have a vehicle in inventory 07 Suburban with on open service update 07007 that expires with base warranty. This vehicle is out of warranty by miles and time. However, the VIS still shows the service update as open. I looked at the update information...
All of the applicable Quick Reference Warranty Help Cards have been updated to reflect the new Global Labour Code format. The updated cards are indicated with the following: (New Global Codes) View the cards!
Re: Warranty Help Cards Updated with Global Codes - 05/06/2013
Thank you for the feedback! We are currently updating the Cadillac Premium Care Card with the most recently released Global Labour Codes. Kristen/jlwarranty
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Re: GMPP ROADSIDE TOWING - 01/23/2013
T2020 is the correct labor op for towing, i missunderstood sorry!!!
could go either way, I'm on the fence.... - 03/05/2013
Need a closest to labor op. 2013 silverado, 359m. Cel on. PIP3119k. Per document the tech cleared the dtc. Service manager would have me use the reprogram op of J6350 as closest too. I like NPF better, but then he would say it really not an NPF as we...
I think I just might snap.... - 04/02/2013
part dept sold vent visors over the counter. customer then took over to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about...
Re: HEADLAMP AIMING - 02/10/2012
HEADLAMP AIMING IN INCLUDED IN THE BASE TIME FOR LABOR OP B7294
What is your LEAST? - 03/27/2012
MOVED to WIDE OPEN
Re: CBG Certified Pre-Owned Limited (VS) Bulbs - 04/12/2012
N0760 WON'T PAY. CBG CERTIFIED PRE-OWNED OPS LISTED IN APPENDIX B AREN'T COVERED. THE WAY I READ ON PAGE 32 THEY REFER YOU TO APPENDIX B FOR THE LIST OF OPS THAT WON'T BE ALLOWED TO USE UNDER A WARRANTY SITUATION. WE'VE GOTTEN BURNED A COUPLE OF TIMES...
Re: Transportation Claims - 06/08/2012
Make a seperate line for each repair, and there is a labor op for each one...
Re: $25.00 GM coupons - 06/15/2012
The same thing happened to me when I submit for the Certified Pre-Owned Maintenance opcode Z2237. You have to use the one that applies to the type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to...
Re: Transportation Claims - 06/08/2012
You can claim the published labor time for each labor operation.
Re: Transportation Claims - 06/08/2012
leave in the labor time for each op..
$25.00 GM coupons - 06/13/2012
... service coupons (with the yellow Chevy Camaro on the front of it). I submitted it with the labor op from the back of the coupon as instructed (Z2242). It rejected, stating this labor op was already used on a previous claim, and they provided the RO...
Re: $25.00 GM coupons - 06/13/2012
SEEMS LIKE GM WOULD USE A DIFFERENT LABOR OP WHEN THEY START NEW COUPONS..
Re: GMPP SMARTCARE MAINTENANCE - 07/06/2012
Are you talking about the certified preowned maintenance program? The op codes can be found in the cerified preowned guide. They are Z ops depending on what kind of oil it has, Z2327, Z2328, Z2329, Z2330, ZREG op, $30, $35, $60 goes in misc net, those...
IGNITION LOCK CYLINDERS - 08/10/2011
JUST FOR KNOWLEDGE..... MY TECHS WANT TO ARGUE - DOES LABOR OP E7200 "INCLUDE" CODING THE CYLINDER (LABOR OP STATES .5 BASE)???
Re: OIL FILTER CAP SEAL - 11/16/2011
i would use either one seems that is the closest operation ...
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
Re: 2005 silverado - over counter part - 10/11/2011
I've used the wiring repair labor op for harnesses if there isn't a specific harness labor op and it works fine.
2005 silverado - over counter part - 10/10/2011
(1GBHC29285E271588)Looking for a labor op for PT#98017958 / FUEL INJECTOR WIRING HARNESS
Re: AVEO - IGNITION COIL LABOR - 10/04/2011
LABOR OP J4340 ..IGNITION COIL
DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
I have a 2008 Suburban which we replaced PT#25815079 listed in EPIC (as stated in title) the only labor op I found is R5135 "but its only the - cable" ... this is a GMPP claim & that op code rejects (as not a covered labor op), but I was thinking us it...
Re: Endgate molding - 2009 Silverado - 08/30/2010
i found labor op B8968 --tailgete/liftgate molding but its for an avalanche..closest i found was a op for the spoiler too b5608
Question on outdated service update - 01/11/2011
We have a vehicle in inventory 07 Suburban with on open service update 07007 that expires with base warranty. This vehicle is out of warranty by miles and time. However, the VIS still shows the service update as open. I looked at the update information...
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/17/2010
YOU MAY HAVE TO HROUTE THAT ITS THE CLOSEST LABOR OP YOU FOUND TO USE....
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/18/2010
How about k5394 / k5395 trans cooler inlet/outlet hose for closest labor op?
GM Accessories added after vehicle delivery - 03/23/2011
I have a GM - shipped to dealer accessory. Need to know how does GM pay the labor for installation? It is not in vehicle build options in VIS, so I did submit the I - labor op to get it added into options. Please help!!
Re: SI - 02/14/2011
I can't even get SI to open up
Re: partial warranty block? - 04/08/2011
LOOKING AT THOSE LABOR OPS BELIEVE THAT IS WHAT THE OWNER DID MODIFIED THE ENGINE...
Re: BODYSHOP REPAIRS - 07/27/2011
In SI under panel repairs Op Code A9220 "Labor operations in this section are to be used for warranty claims only and should be used to identify repairs on the panels or components indicated. These operations should be used for the repair of defects...
Forum - 04/01/2020
hhalsey: are you using the gear labor operation from the 2005 LTG or a current labor operation? If so, recommend using a current, closest to operation, such as 7421770.
Forum - 06/18/2019
Ok, I didn't hold none of my tickets open on the recall. I closed with appropriate labor op, with initial release of recall. Then, when we received the tool for 2nd inspection, I closed the 2nd inspection tickets with approriate labor ops. This time,...
When the recall can't be done... - 05/17/2018
... what is your process?Here are 2 examples that I'm looking for specific input on.17 Silverado shows open recall 17357, this was to be completed by the selling dealer before delivery. It was not.03 Silverado has open recall 04007 for the tailgate cables....
Forum - 12/18/2018
... used within the first year of ownership. Take a look at the recently updated Special Program Labor Operations Quick Reference Warranty Help Card (located in the Resources Library under Warranty Help Cards) for details and exceptions. The new Extended Factory...
Forum - 02/27/2018
cbellwaradmin: Access the transaction history in IVH to view the PDI Auto Pay (labor operation 0590072). The job card number will be displayed with an A and the last 5 digits of the VIN. A job card is created when PDI Fluid Adds are necessary (washer...
Forum - 01/17/2018
kturner: PDI Related Fluid Adds: Labor Operation 0590052 / Transaction Type: ZPDI / Submit added fluids in the parts field of the transaction Karyl: Please refer to Global Message GCUS-9-4413 Correct Transaction Submission of Washer Fluid and DEF...
Forum - 09/01/2021
Bulletin labor ops will not let you use Add time that is not published in said bulletin. When you used the labor op, from LTG, it was an option. The tech directions in bulletin states this, which is why they are telling you to remove add time: Note: To...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
... replacement on a 2003 GMC Safari under part warranty. The problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the best fitting labor op, used...
Dealer track and labor dependency codes - 06/23/2021
... how many are having a hard time getting Dealertrack to update their system so that the labor op will require it?I have had cases opened for this, and so far nothing as of yet. One person I spoke to said I had to call GM to have them "push" the...
What Would You Do - 02/22 - 01/27/2022
The owner of a 2016 Chevrolet Silverado visited their local service department with an inoperative fuel gauge concern. The diagnosing technician confirmed the issue and found several fail codes in history and one current code. The current DTC is P2636,...
What Would You Do - 03/22 - 02/23/2022
... the claim to allow for the separation of injectors on banks 1 and 2 based on the available labor operations within the Labor Time Guide. How would you proceed with the claim?Should this be a one-line transaction with one labor operation using base...
What Would You Do - 08/20 - 07/30/2020
... pads. The new pad design has a high scorch friction material. The bulletin contains two labor operations, one for the replacement of the front disc brake pads (2420150) and one for the replacement of the rear disc brake pads (2420170). How...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
I have had this bulletin come up several times, here is my issue, reading the bulletin it is a unique labor op and for "vehicles repaired under the base Emission warranty coverage (Code E), use the following labor operation. Reference the Applicable Warranties...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Forum - 02/04/2021
Yeah I will echo what Kristen said, leaving tickets open after the car is gone opens you to tons of liability. I leave them open for 1 day to ensure they are coded properly and ready to submit but I always close them before submission. Personally I don't...
What Would You Do? - 09/23 - 08/29/2023
The owner of a 2022 Chevrolet Silverado was experiencing an improper transmission shift after a valve body replacement. The technician noted in 3 C’s that TAC was contacted and he was advised to remove and disassemble the transmission. During disassembly...
Forum - 07/06/2023
For some time they have been working on putting P coverage in the opcodes for LTG. This blank page just signifies that we are supposed to rely on the individual opcodes rather than the table. I prefer it this way because too many times my guys would pick...
Forum - 07/26/2023
What if this is not an RPO install? I cannot find the labor op code for the 2023 Colorado that we have in the shop. All I can find is labor op 0590162 for the LPO install. Is this the labor op I should use?
What Would You Do? - 02/23 - 01/24/2023
... motor. The technician performed sps reprogramming, documented the Warranty Claim Code on the shop copy of the job card, completed the relearn and setup configuration, and confirmed that the repair was complete. The job card was closed on the same...
YOU MAY HAVE TO HROUTE THAT ITS THE CLOSEST LABOR OP YOU FOUND TO USE....
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/18/2010
How about k5394 / k5395 trans cooler inlet/outlet hose for closest labor op?
GM Accessories added after vehicle delivery - 03/23/2011
I have a GM - shipped to dealer accessory. Need to know how does GM pay the labor for installation? It is not in vehicle build options in VIS, so I did submit the I - labor op to get it added into options. Please help!!
Re: SI - 02/14/2011
I can't even get SI to open up
Re: partial warranty block? - 04/08/2011
LOOKING AT THOSE LABOR OPS BELIEVE THAT IS WHAT THE OWNER DID MODIFIED THE ENGINE...
Re: BODYSHOP REPAIRS - 07/27/2011
In SI under panel repairs Op Code A9220 "Labor operations in this section are to be used for warranty claims only and should be used to identify repairs on the panels or components indicated. These operations should be used for the repair of defects...
Forum - 04/01/2020
hhalsey: are you using the gear labor operation from the 2005 LTG or a current labor operation? If so, recommend using a current, closest to operation, such as 7421770.
Forum - 06/18/2019
Ok, I didn't hold none of my tickets open on the recall. I closed with appropriate labor op, with initial release of recall. Then, when we received the tool for 2nd inspection, I closed the 2nd inspection tickets with approriate labor ops. This time,...
When the recall can't be done... - 05/17/2018
... what is your process?Here are 2 examples that I'm looking for specific input on.17 Silverado shows open recall 17357, this was to be completed by the selling dealer before delivery. It was not.03 Silverado has open recall 04007 for the tailgate cables....
Forum - 12/18/2018
... used within the first year of ownership. Take a look at the recently updated Special Program Labor Operations Quick Reference Warranty Help Card (located in the Resources Library under Warranty Help Cards) for details and exceptions. The new Extended Factory...
Forum - 02/27/2018
cbellwaradmin: Access the transaction history in IVH to view the PDI Auto Pay (labor operation 0590072). The job card number will be displayed with an A and the last 5 digits of the VIN. A job card is created when PDI Fluid Adds are necessary (washer...
Forum - 01/17/2018
kturner: PDI Related Fluid Adds: Labor Operation 0590052 / Transaction Type: ZPDI / Submit added fluids in the parts field of the transaction Karyl: Please refer to Global Message GCUS-9-4413 Correct Transaction Submission of Washer Fluid and DEF...
Forum - 09/01/2021
Bulletin labor ops will not let you use Add time that is not published in said bulletin. When you used the labor op, from LTG, it was an option. The tech directions in bulletin states this, which is why they are telling you to remove add time: Note: To...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
... replacement on a 2003 GMC Safari under part warranty. The problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the best fitting labor op, used...
Dealer track and labor dependency codes - 06/23/2021
... how many are having a hard time getting Dealertrack to update their system so that the labor op will require it?I have had cases opened for this, and so far nothing as of yet. One person I spoke to said I had to call GM to have them "push" the...
What Would You Do - 02/22 - 01/27/2022
The owner of a 2016 Chevrolet Silverado visited their local service department with an inoperative fuel gauge concern. The diagnosing technician confirmed the issue and found several fail codes in history and one current code. The current DTC is P2636,...
What Would You Do - 03/22 - 02/23/2022
... the claim to allow for the separation of injectors on banks 1 and 2 based on the available labor operations within the Labor Time Guide. How would you proceed with the claim?Should this be a one-line transaction with one labor operation using base...
What Would You Do - 08/20 - 07/30/2020
... pads. The new pad design has a high scorch friction material. The bulletin contains two labor operations, one for the replacement of the front disc brake pads (2420150) and one for the replacement of the rear disc brake pads (2420170). How...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
I have had this bulletin come up several times, here is my issue, reading the bulletin it is a unique labor op and for "vehicles repaired under the base Emission warranty coverage (Code E), use the following labor operation. Reference the Applicable Warranties...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Forum - 02/04/2021
Yeah I will echo what Kristen said, leaving tickets open after the car is gone opens you to tons of liability. I leave them open for 1 day to ensure they are coded properly and ready to submit but I always close them before submission. Personally I don't...
What Would You Do? - 09/23 - 08/29/2023
The owner of a 2022 Chevrolet Silverado was experiencing an improper transmission shift after a valve body replacement. The technician noted in 3 C’s that TAC was contacted and he was advised to remove and disassemble the transmission. During disassembly...
Forum - 07/06/2023
For some time they have been working on putting P coverage in the opcodes for LTG. This blank page just signifies that we are supposed to rely on the individual opcodes rather than the table. I prefer it this way because too many times my guys would pick...
Forum - 07/26/2023
What if this is not an RPO install? I cannot find the labor op code for the 2023 Colorado that we have in the shop. All I can find is labor op 0590162 for the LPO install. Is this the labor op I should use?
What Would You Do? - 02/23 - 01/24/2023
... motor. The technician performed sps reprogramming, documented the Warranty Claim Code on the shop copy of the job card, completed the relearn and setup configuration, and confirmed that the repair was complete. The job card was closed on the same...
Bulletin 22-NA-027 - 03/22/2023
... not to replace it but follow another bulletin for an oil consumption test. There is only a labor op to do the actual repair but nothing for checking the label.We are looking about probably about 2 hours. I don't think I can use the bulletin labor op...
Forum - 03/13/2023
The way I read that bulletin is that either way you use that opcode and pay the tech 1.0 So if he repairs shorted wiring he gets an hour and if he replaces the module he gets an hour. I don't have your vehicle context but what I might do to verify the...
Forum - 09/19/2007
Labor operation Z7920 is the correct operation to use when reimbursing customer expenses for incidental loss of use, trip interruption, (max. $500). MWHITE is correct in required documentation necessary to support the use of the operation. Simply stating...
Re: 2010 CAMARO - STRIPS - 08/05/2009
There are two different stripe accessory options for the 2010 Camaro based on the LPO code documented within the vehicle build section of GMVIS. A warranty claim is submitted for reimbursement for the installation of the accessory with labor operation...
Same RO, 2 (or more) repair attempts - 03/04/2009
The service writers have a habit of leaving RO's open and getting them to me days after the repair. Occasionally, a vehicle will return with the same complaint (first attempt using a bulletin did not fix the concern) and they will assign it to a different...
Cylinder head gasket replacement - 03/11/2009
... G6 - still under warranty. Using bulletin #08-06-01-012A: it shows in this bulletin a labor op for the right side (J0500), left side (J0501), and one for replacing both (J0507). Next to the labor ops is says "use published labor operation time." ...
Re: PDI adds- loose shipped parts - 01/07/2010
We use warranty wizard for labor ops. Labor op z6998 add ons shows ie.. 2010 silverado grille with vat rpo show except hd .3 for hd .5. Type in your labor op z6998 and it will give you list of add ons. Check on the invoice for the veh and it will show...
Re: Global Warranty Management - 02/10/2010
... may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair? [/quote] If I am understanding your question correctly; GWM does not accept...
Re: More Global Warranty questions - 02/03/2010
... I have it printed out and in front of me. What does the document look like that comes into the open parts account, this is the issue I guess I am not understanding? Does it show up on the open parts account the next day I assume? I submitted claims...
Chrome Wheel Supplier questions - 05/03/2010
... single time they get rejected for "The Miscellaneous net item amount exceeds the allowance for labour code "... so, I Hroute. Then my warranty specialist insists I attach a copy of the "sublet" paperwork (which we have no way to scan into our system)....
Help with SATURN car care maitenance plan - 05/12/2010
... and a few have "car care maitenance plans". I dont have any information on this, like what labor ops to use for what and what each labor op allows for $. I called MIC and they just told me that labor op X3500 will pay $40.00. The vehicle in question...
HELP... I....can't.... think.... - 07/28/2010
... sigh. Anyone know how? I got an error stating: Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) Error 243 : Reject 903 cannot be authorized and must be corrected. ...
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
... the home page down on the left side of the screen you'll see a link for the Certified Pre-ownded operations guide. Within the guide (near the end) will be a list of Z op's for the the oil changes and the dollar amount you can claim, also a list of op's...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
[quote] Becky H: Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle. [/quote] For the installation you...
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
You have to use the labor op for the recall to close the recall out. Just open a repair order on the vehicle and use the labor op and file it like you would any other recall. V2496 Install Carpeted Floor Mats 0.1
another processing problem - 03/08/2012
Has anyone else had this problem? When I submit Z6999 for optikleen under a PDI claim type, the miscellaneous net dependency field doesn't open up for the additional information. If I just try and submit it I get the red error message at the top of...
Emissions Coverage - 01/17/2012
... way to determine coverage of a component when it comes to coverage limits is to check on the LTG op page to see if there's a coverage code on there. An E coverage code simply implies 3/36 coverage, right? I know on the table it shows 2/24 and the like...
Re: could go either way, I'm on the fence.... - 03/06/2013
... the comments. Didn't actually do a reprogram, and would need a reprogram code if using that labor op. I love these PIP's that have the tech do odd things and don't give a labor op. This one is even better since in the PIP it states: "For vehicles...
Re: GMPP ROADSIDE TOWING - 01/23/2013
... covered by service contract or special coverage. Error 078 : Net Item Towing is not allowed for labour code M2020. Error 243 : Reject 078 cannot be authorized and must be corrected. ...
Re: Engine cores - 03/19/2013
... to the next page of the transaction. Enter the administrative time in the Administrative Time labour field and enter the core allowance in the Freight & Postage net item field. Select "Core" from the Additional Information drop down menu. If it was previously...
Need HELP! - 08/08/2013
... jute that behind the dash was wet and molded. So we replaced the jute. I can not find the labor op code for even the jute replacement. My tech already has MANY HOURS into this repair. Can someone help me find the labor op code for this and is there multiple...
Forum - 10/12/2017
once your Tech lets you know what's wrong, look up an Op Code, go into SI and type in veh info, the go in the LTG search box and put in Powertrain, a drop down box will open and you will be able to see if your Op Code is listed
Empowerment limits? - 07/14/2017
... are for certain things. I've also asked our DMA and he said it's dependent on the Labor Operation, so the limits could be different depending on what you're doing. If that is the case, why is this not something that comes...
Forum - 07/14/2017
We noticed that the written information for submitting a closest-to labor operation has been eliminated from the Service Policy manual. The policy used to state that when using a closest-to labor operation, a separate time recording was required and the...
Forum - 03/23/2017
... that we need to replace the radiator. We have to order the radiator. We close out the RO and open a new one when the customer comes back to get it done. Do we need added operation approvals on the new RO? Or, are we saying that we need added...
... not to replace it but follow another bulletin for an oil consumption test. There is only a labor op to do the actual repair but nothing for checking the label.We are looking about probably about 2 hours. I don't think I can use the bulletin labor op...
Forum - 03/13/2023
The way I read that bulletin is that either way you use that opcode and pay the tech 1.0 So if he repairs shorted wiring he gets an hour and if he replaces the module he gets an hour. I don't have your vehicle context but what I might do to verify the...
Forum - 09/19/2007
Labor operation Z7920 is the correct operation to use when reimbursing customer expenses for incidental loss of use, trip interruption, (max. $500). MWHITE is correct in required documentation necessary to support the use of the operation. Simply stating...
Re: 2010 CAMARO - STRIPS - 08/05/2009
There are two different stripe accessory options for the 2010 Camaro based on the LPO code documented within the vehicle build section of GMVIS. A warranty claim is submitted for reimbursement for the installation of the accessory with labor operation...
Same RO, 2 (or more) repair attempts - 03/04/2009
The service writers have a habit of leaving RO's open and getting them to me days after the repair. Occasionally, a vehicle will return with the same complaint (first attempt using a bulletin did not fix the concern) and they will assign it to a different...
Cylinder head gasket replacement - 03/11/2009
... G6 - still under warranty. Using bulletin #08-06-01-012A: it shows in this bulletin a labor op for the right side (J0500), left side (J0501), and one for replacing both (J0507). Next to the labor ops is says "use published labor operation time." ...
Re: PDI adds- loose shipped parts - 01/07/2010
We use warranty wizard for labor ops. Labor op z6998 add ons shows ie.. 2010 silverado grille with vat rpo show except hd .3 for hd .5. Type in your labor op z6998 and it will give you list of add ons. Check on the invoice for the veh and it will show...
Re: Global Warranty Management - 02/10/2010
... may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair? [/quote] If I am understanding your question correctly; GWM does not accept...
Re: More Global Warranty questions - 02/03/2010
... I have it printed out and in front of me. What does the document look like that comes into the open parts account, this is the issue I guess I am not understanding? Does it show up on the open parts account the next day I assume? I submitted claims...
Chrome Wheel Supplier questions - 05/03/2010
... single time they get rejected for "The Miscellaneous net item amount exceeds the allowance for labour code "... so, I Hroute. Then my warranty specialist insists I attach a copy of the "sublet" paperwork (which we have no way to scan into our system)....
Help with SATURN car care maitenance plan - 05/12/2010
... and a few have "car care maitenance plans". I dont have any information on this, like what labor ops to use for what and what each labor op allows for $. I called MIC and they just told me that labor op X3500 will pay $40.00. The vehicle in question...
HELP... I....can't.... think.... - 07/28/2010
... sigh. Anyone know how? I got an error stating: Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) Error 243 : Reject 903 cannot be authorized and must be corrected. ...
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
... the home page down on the left side of the screen you'll see a link for the Certified Pre-ownded operations guide. Within the guide (near the end) will be a list of Z op's for the the oil changes and the dollar amount you can claim, also a list of op's...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
[quote] Becky H: Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle. [/quote] For the installation you...
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
You have to use the labor op for the recall to close the recall out. Just open a repair order on the vehicle and use the labor op and file it like you would any other recall. V2496 Install Carpeted Floor Mats 0.1
another processing problem - 03/08/2012
Has anyone else had this problem? When I submit Z6999 for optikleen under a PDI claim type, the miscellaneous net dependency field doesn't open up for the additional information. If I just try and submit it I get the red error message at the top of...
Emissions Coverage - 01/17/2012
... way to determine coverage of a component when it comes to coverage limits is to check on the LTG op page to see if there's a coverage code on there. An E coverage code simply implies 3/36 coverage, right? I know on the table it shows 2/24 and the like...
Re: could go either way, I'm on the fence.... - 03/06/2013
... the comments. Didn't actually do a reprogram, and would need a reprogram code if using that labor op. I love these PIP's that have the tech do odd things and don't give a labor op. This one is even better since in the PIP it states: "For vehicles...
Re: GMPP ROADSIDE TOWING - 01/23/2013
... covered by service contract or special coverage. Error 078 : Net Item Towing is not allowed for labour code M2020. Error 243 : Reject 078 cannot be authorized and must be corrected. ...
Re: Engine cores - 03/19/2013
... to the next page of the transaction. Enter the administrative time in the Administrative Time labour field and enter the core allowance in the Freight & Postage net item field. Select "Core" from the Additional Information drop down menu. If it was previously...
Need HELP! - 08/08/2013
... jute that behind the dash was wet and molded. So we replaced the jute. I can not find the labor op code for even the jute replacement. My tech already has MANY HOURS into this repair. Can someone help me find the labor op code for this and is there multiple...
Forum - 10/12/2017
once your Tech lets you know what's wrong, look up an Op Code, go into SI and type in veh info, the go in the LTG search box and put in Powertrain, a drop down box will open and you will be able to see if your Op Code is listed
Empowerment limits? - 07/14/2017
... are for certain things. I've also asked our DMA and he said it's dependent on the Labor Operation, so the limits could be different depending on what you're doing. If that is the case, why is this not something that comes...
Forum - 07/14/2017
We noticed that the written information for submitting a closest-to labor operation has been eliminated from the Service Policy manual. The policy used to state that when using a closest-to labor operation, a separate time recording was required and the...
Forum - 03/23/2017
... that we need to replace the radiator. We have to order the radiator. We close out the RO and open a new one when the customer comes back to get it done. Do we need added operation approvals on the new RO? Or, are we saying that we need added...
Forum - 01/18/2017
... allowed for Service Agent. Error 076 : The Miscellaneous net item amount exceeds the allowance for labour code 8467352. Error 243 : Reject 068 cannot be authorized and must be corrected It looks like GM is starting to get a little more specific again. ...
Re: Rejection Code - 02/10/2016
That particular error code is received when the labor operation does not apply to the VIN. For example, you have selected a labor operation for a diesel truck, but the VIN being repaired has a light duty gas engine or possibly you select a labor operation...
Re: WIFI ACCESSORY - 09/22/2014
DID NOT WORK Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) Error 243 : Reject 903 cannot be authorized and must be corrected.
Re: WIFI ACCESSORY - 09/19/2014
My other suggestion would be to utilize a "closest to" operation from the list of available Dealer Installed GM Accessory operations. Possible "closest to" option: Communication Interface Module Package Installation.
Re: What Would You Do - 02/14 - 07/07/2014
... replace. Each of the lines was submitted with extensive documentation, all associated parts and labour. The claim was accepted in its entirety. The second transaction was also submitted with three separate lines & significant documentation: second engine...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/17/2014
I haven't tried yet but since they came out with the new labor ops for the rentals yesterday, I entered a new one in the Empowerment Portal and tried to use 9100467 for the rental for recall 14092 and the portal gave the message "Labor op not found" >.<...
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
Special Coverage - 11/17/2014
... mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for 14371 but the vehicle still has full warranty coverage. I'm...
Re: One line or Two lines - 09/16/2013
You may want to change the base time for labor op 3010230 to 0.7 and put the 1.1 in additional time instead of it all in base time..Labor op 3010460 if the full amount of the labor time is rejecting you may want to submit 1/2 or 0.6 for olh..if your...
Re: Chevrolet 2 Year Scheduled Maintenance - 08/05/2013
The 2014 Chevrolet 2-Year Maintenace Program Labor Op is 0600723. This can be found in Resources/Warranty help Cards section under Z Labor Operations.
Not Sure about Labor Code - 04/09/2014
... they requested he clean out port to air check valve in head & exhaust. We couldn't find a Labor Op Code for cleaning so we are using 4021880 Secondary Air Injection Check Valve Replacement. Is that the right thing to do? Is there a Labor OP Code for...
Re: Transprotation Damage - 03/19/2014
Kristen, I can't find Labor OP 1440254. This was on a 14 Silverado 1500 Highcountry 4x4. I went to SI and put in the model etc. and searched for labor op 1440254 and nothing came up. :)
GM Concern Not Duplicated Correction - 03/24/2014
The GM Concern Not Duplicated Card shows the Heating and Air Conditioning Labor operation to be 4429959. This would be incorrect. The correct labor op is 4439959.
Re: Transprotation Damage - 03/13/2014
Sorry I need the labor op code, I found the one for the rim (0500110). Not sure about the bumper, there are several labor op codes for bumpers. the damage is on the side of the front right bumper. looks like the carrier hit a post/beam when they took...
Re: Parts Warranty - 02/27/2014
... components are covered for the life of the vehicle, to the original purchaser only, GM only covers labour for 12 months. Kristen/jlwarranty...
2014 Corvette PDI Allowance - 01/24/2014
... Suspension Lowering Kit(SCJ).....5.0 hours The February 2014 LTG will contain the updated labour allowance. Reference: G_0000183929 (1/23/2014) Kristen/jlwarranty ...
What Would You Do - 02/14 - 01/28/2014
... core, on two different job cards. Both job cards contain substantial repairs, both in parts and labour. What is the best way to handle these transactions? ...
Re: Emissions Warranty - 03/03/2016
... Is 7/70 select state, California, (E2)is 8/80 coverage federal emissions select warranty . PZEV(OPTION CODE NU6) 15/150,000 covers all emission parts in the registered state. Always confirm emission coverage through viss. If an op code comes up with...
Re: ENGINE OVERHAUL - 02/25/2016
When I can't find a labor operation, I usually do a chat or call the DBC. Some people knock them, but I usually find them to be quite helpful. I don't know about a parts list, I think that would pretty much be up to your technician. Good luck! You'll...
Re: ENGINE OVERHAUL - 02/25/2016
I don't think there is a labor op for engine overhaul, usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the...
Re: What Would You Do - 01/16 - 01/19/2016
The VIS shows that this is a diesel truck. The labor operation has a coverage code E on it. On the chart under coverage codes it shows 5/50 coverage for that labor operation for diesel trucks, so I would still submit it as ZREG, covered under the Emission...
Re: CAM-02 Report - 11/23/2015
... I don't know if it's just our computer system or if this is for everyone but the form is opening in Word, not as a PDF file, and I get an error message when trying to convert to PDF (hoping that I'd be able to edit it in Adobe!). Am I doing something...
Re: What Would You Do - 08/15 - 08/18/2015
I believe it would be correct to use the Transmission labor op if the service manager intends on replacing the transmission with customer participation.The SPA labor op will not work because replacing the transmission is not included in the parts for...
What Would You Do - 10/15 - 10/02/2015
... The vehicle was taken to the local dealership for inspection and repair. The service advisor opened a one line job card addressing the rust condition on the bottom of both rear doors and the driver side front door. After reviewing the customer's concern,...
... allowed for Service Agent. Error 076 : The Miscellaneous net item amount exceeds the allowance for labour code 8467352. Error 243 : Reject 068 cannot be authorized and must be corrected It looks like GM is starting to get a little more specific again. ...
Re: Rejection Code - 02/10/2016
That particular error code is received when the labor operation does not apply to the VIN. For example, you have selected a labor operation for a diesel truck, but the VIN being repaired has a light duty gas engine or possibly you select a labor operation...
Re: WIFI ACCESSORY - 09/22/2014
DID NOT WORK Error 903 : Vehicle not compatible with Labour Code . (LTG Pub) Error 243 : Reject 903 cannot be authorized and must be corrected.
Re: WIFI ACCESSORY - 09/19/2014
My other suggestion would be to utilize a "closest to" operation from the list of available Dealer Installed GM Accessory operations. Possible "closest to" option: Communication Interface Module Package Installation.
Re: What Would You Do - 02/14 - 07/07/2014
... replace. Each of the lines was submitted with extensive documentation, all associated parts and labour. The claim was accepted in its entirety. The second transaction was also submitted with three separate lines & significant documentation: second engine...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/17/2014
I haven't tried yet but since they came out with the new labor ops for the rentals yesterday, I entered a new one in the Empowerment Portal and tried to use 9100467 for the rental for recall 14092 and the portal gave the message "Labor op not found" >.<...
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
Special Coverage - 11/17/2014
... mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for 14371 but the vehicle still has full warranty coverage. I'm...
Re: One line or Two lines - 09/16/2013
You may want to change the base time for labor op 3010230 to 0.7 and put the 1.1 in additional time instead of it all in base time..Labor op 3010460 if the full amount of the labor time is rejecting you may want to submit 1/2 or 0.6 for olh..if your...
Re: Chevrolet 2 Year Scheduled Maintenance - 08/05/2013
The 2014 Chevrolet 2-Year Maintenace Program Labor Op is 0600723. This can be found in Resources/Warranty help Cards section under Z Labor Operations.
Not Sure about Labor Code - 04/09/2014
... they requested he clean out port to air check valve in head & exhaust. We couldn't find a Labor Op Code for cleaning so we are using 4021880 Secondary Air Injection Check Valve Replacement. Is that the right thing to do? Is there a Labor OP Code for...
Re: Transprotation Damage - 03/19/2014
Kristen, I can't find Labor OP 1440254. This was on a 14 Silverado 1500 Highcountry 4x4. I went to SI and put in the model etc. and searched for labor op 1440254 and nothing came up. :)
GM Concern Not Duplicated Correction - 03/24/2014
The GM Concern Not Duplicated Card shows the Heating and Air Conditioning Labor operation to be 4429959. This would be incorrect. The correct labor op is 4439959.
Re: Transprotation Damage - 03/13/2014
Sorry I need the labor op code, I found the one for the rim (0500110). Not sure about the bumper, there are several labor op codes for bumpers. the damage is on the side of the front right bumper. looks like the carrier hit a post/beam when they took...
Re: Parts Warranty - 02/27/2014
... components are covered for the life of the vehicle, to the original purchaser only, GM only covers labour for 12 months. Kristen/jlwarranty...
2014 Corvette PDI Allowance - 01/24/2014
... Suspension Lowering Kit(SCJ).....5.0 hours The February 2014 LTG will contain the updated labour allowance. Reference: G_0000183929 (1/23/2014) Kristen/jlwarranty ...
What Would You Do - 02/14 - 01/28/2014
... core, on two different job cards. Both job cards contain substantial repairs, both in parts and labour. What is the best way to handle these transactions? ...
Re: Emissions Warranty - 03/03/2016
... Is 7/70 select state, California, (E2)is 8/80 coverage federal emissions select warranty . PZEV(OPTION CODE NU6) 15/150,000 covers all emission parts in the registered state. Always confirm emission coverage through viss. If an op code comes up with...
Re: ENGINE OVERHAUL - 02/25/2016
When I can't find a labor operation, I usually do a chat or call the DBC. Some people knock them, but I usually find them to be quite helpful. I don't know about a parts list, I think that would pretty much be up to your technician. Good luck! You'll...
Re: ENGINE OVERHAUL - 02/25/2016
I don't think there is a labor op for engine overhaul, usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the...
Re: What Would You Do - 01/16 - 01/19/2016
The VIS shows that this is a diesel truck. The labor operation has a coverage code E on it. On the chart under coverage codes it shows 5/50 coverage for that labor operation for diesel trucks, so I would still submit it as ZREG, covered under the Emission...
Re: CAM-02 Report - 11/23/2015
... I don't know if it's just our computer system or if this is for everyone but the form is opening in Word, not as a PDF file, and I get an error message when trying to convert to PDF (hoping that I'd be able to edit it in Adobe!). Am I doing something...
Re: What Would You Do - 08/15 - 08/18/2015
I believe it would be correct to use the Transmission labor op if the service manager intends on replacing the transmission with customer participation.The SPA labor op will not work because replacing the transmission is not included in the parts for...
What Would You Do - 10/15 - 10/02/2015
... The vehicle was taken to the local dealership for inspection and repair. The service advisor opened a one line job card addressing the rust condition on the bottom of both rear doors and the driver side front door. After reviewing the customer's concern,...
Keys for Life Program - 05/27/2015
I have a claim under the keys for life program through recall 14063 or 14113. It says to submit it as a ZREG labor operation but then it rejects for beyond the number of days for regular warranty. Must I use an A to get them paid when the vehicles are...
Re: ACCESSORY INSTALLS - 02/10/2015
... FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THIS HELPS YOU ...
What Would You Do - 08/15 - 07/30/2015
... a request to address an issue with the transmission. The story: The customer's vehicle had an open special coverage, 14404, which addresses a cracked or fractured wave plate, with results in a loss of 3rd, 5th and reverse gears. The special coverage...
Re: Seal Part Warranty - 08/11/2015
... should not be installed and claimed to be defective with the Service Agent submitting a claim for labour and part(s). Hope this helps!! Kristen / jlwarranty...
Re: NEW GLOBAL - 07/17/2015
When I click on the Service Tab at the top of the screen on NEW GLOBAL, the screen populates with a ton of options, including Service Policy and Procedures Manual. When I open that, all of the user manuals come up. I signed in about two weeks ago, so...
Forum - 01/20/2017
Sounds like the cause of failure is the cylinder head? If that is the case you will use the cylinder head labor operation number not the engine replace operation.
CAMSHAFT POSITION ACTUATOR SOLENOID VALVE SEAL - 01/05/2017
Is there a specific labor op for the replacement of the seals only? I have not been able to find one and have been using the c/s position actuator solenoid valve labor op as the closest to. Just want to make sure that I'm not missing something and that...
Forum - 12/29/2016
... there's a Help Card toward the bottom of the cards for Sublet allowances. All of the labor operations are listed. There should also be an S designation on the labor operation when you look them up. ...
Forum - 03/22/2017
No its not an added operation . personally i think the repair order should be closed and another on made when the customer comes back to have the part installed, i experience this all the time where the part is ordered the RO is kept open and most of...
Required Documentation for Add Time - 03/14/2017
Hi,When a labor operation gives add time, does the technician's comments need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to...
Re: What Would You Do - 06/16 - 05/27/2016
From experience I can say that you cannot policy a maintenance plan op code. I think mmorgans is correct that the spontaneous goodwill op would be the way to go.
GMPP Smart Protection - 07/06/2016
I need to know if this is different than GMPP Smart Care. used labor operation 0600863 for 35.00 under zsct and it was rejected. Need the correct labor operation.
Forum - 09/28/2016
The following three labor operations are referred to within bulletin PIT5450 as well as within the LTG. The operations refer to an issue with the appliques on the side doors at the B and/or C pillar area. The three different operations for use under...
Sublet Repairs - 12/27/2016
I'm reading through the GM Warranty Operations Manual - 2017, pg 28. Can someone tell me how to find out if a labor operation code qualifies for Coverage S (Sublet 1) or Coverage S (Sublet 2)?
Forum - 11/02/2016
... well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I had to h-route it but either way, include the part number in the comments with a good explanation as a closest availabler...
Forum - 06/14/2017
One would think that when the manufacturer has operations where the warranty can go beyond a time/mileage limit that the operations associated with them would pay without having to add the Policy auth when it's not a policy decision. I call them...
Forum - 06/09/2017
the only other applique labor op for that model is 1042870 but its for the inside door panel trim applique..maybe use this one for the nearest to labor op...hope this helps
Forum - 03/31/2017
... repair shops, the consumer warranty certificate provides for no-charge repairs, parts and labour. The warranty also provides for repair by the independent shop, where it is appropriate. In such instances, the independent shop must first obtain authorization...
Forum - 10/31/2017
Ok but, how do I know if CCND labor operations are covered when out of Bumper-to-bumper? CCND labor operations are NOT in the Powertrain coverage list, except 4069919. And when I submitted 8469959 (NOT in Powertrain coverage list) it accepted. ...
Warranty Admin,Illinois - 11/09/2017
... Vette.There is a$350.00 charge to the customer for the download that will be billed to our open account.Included in the notes to the dealer it is stated "installation of the calibration will be done at no charge to the customer,the calibration...
Forum - 09/18/2017
you submit it as a claim type b but if i am not mistaken you need to use the labor op for the fan motors in the labor time guide , you cant resubmit using the spa labor op number..hope this helps you !
Forum - 09/05/2017
... line to the work order for the steering gear and submit it as a separate line using its own labor op. Submit for gm authorization with comments about the attempts made to submit this op with olh. Move parts to added line. Please advise if this...
Forum - 08/30/2017
So, move the steering gear to a separate line and submit it as a ZPTI with the housing as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing...
Forum - 08/16/2017
... a bulletin that addresses an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that the labor time to perform the test is included). When...
SPS and Code Requirements - 07/17/2013
Does anyone remember seeing a list of labor op codes that will require an SPS code for submission? I seem to remember seeing one and wouldn't it be nice if the LTG included in the basic op info that the code will be needed in order to submit the transaction?...
I have a claim under the keys for life program through recall 14063 or 14113. It says to submit it as a ZREG labor operation but then it rejects for beyond the number of days for regular warranty. Must I use an A to get them paid when the vehicles are...
Re: ACCESSORY INSTALLS - 02/10/2015
... FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THIS HELPS YOU ...
What Would You Do - 08/15 - 07/30/2015
... a request to address an issue with the transmission. The story: The customer's vehicle had an open special coverage, 14404, which addresses a cracked or fractured wave plate, with results in a loss of 3rd, 5th and reverse gears. The special coverage...
Re: Seal Part Warranty - 08/11/2015
... should not be installed and claimed to be defective with the Service Agent submitting a claim for labour and part(s). Hope this helps!! Kristen / jlwarranty...
Re: NEW GLOBAL - 07/17/2015
When I click on the Service Tab at the top of the screen on NEW GLOBAL, the screen populates with a ton of options, including Service Policy and Procedures Manual. When I open that, all of the user manuals come up. I signed in about two weeks ago, so...
Forum - 01/20/2017
Sounds like the cause of failure is the cylinder head? If that is the case you will use the cylinder head labor operation number not the engine replace operation.
CAMSHAFT POSITION ACTUATOR SOLENOID VALVE SEAL - 01/05/2017
Is there a specific labor op for the replacement of the seals only? I have not been able to find one and have been using the c/s position actuator solenoid valve labor op as the closest to. Just want to make sure that I'm not missing something and that...
Forum - 12/29/2016
... there's a Help Card toward the bottom of the cards for Sublet allowances. All of the labor operations are listed. There should also be an S designation on the labor operation when you look them up. ...
Forum - 03/22/2017
No its not an added operation . personally i think the repair order should be closed and another on made when the customer comes back to have the part installed, i experience this all the time where the part is ordered the RO is kept open and most of...
Required Documentation for Add Time - 03/14/2017
Hi,When a labor operation gives add time, does the technician's comments need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to...
Re: What Would You Do - 06/16 - 05/27/2016
From experience I can say that you cannot policy a maintenance plan op code. I think mmorgans is correct that the spontaneous goodwill op would be the way to go.
GMPP Smart Protection - 07/06/2016
I need to know if this is different than GMPP Smart Care. used labor operation 0600863 for 35.00 under zsct and it was rejected. Need the correct labor operation.
Forum - 09/28/2016
The following three labor operations are referred to within bulletin PIT5450 as well as within the LTG. The operations refer to an issue with the appliques on the side doors at the B and/or C pillar area. The three different operations for use under...
Sublet Repairs - 12/27/2016
I'm reading through the GM Warranty Operations Manual - 2017, pg 28. Can someone tell me how to find out if a labor operation code qualifies for Coverage S (Sublet 1) or Coverage S (Sublet 2)?
Forum - 11/02/2016
... well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I had to h-route it but either way, include the part number in the comments with a good explanation as a closest availabler...
Forum - 06/14/2017
One would think that when the manufacturer has operations where the warranty can go beyond a time/mileage limit that the operations associated with them would pay without having to add the Policy auth when it's not a policy decision. I call them...
Forum - 06/09/2017
the only other applique labor op for that model is 1042870 but its for the inside door panel trim applique..maybe use this one for the nearest to labor op...hope this helps
Forum - 03/31/2017
... repair shops, the consumer warranty certificate provides for no-charge repairs, parts and labour. The warranty also provides for repair by the independent shop, where it is appropriate. In such instances, the independent shop must first obtain authorization...
Forum - 10/31/2017
Ok but, how do I know if CCND labor operations are covered when out of Bumper-to-bumper? CCND labor operations are NOT in the Powertrain coverage list, except 4069919. And when I submitted 8469959 (NOT in Powertrain coverage list) it accepted. ...
Warranty Admin,Illinois - 11/09/2017
... Vette.There is a$350.00 charge to the customer for the download that will be billed to our open account.Included in the notes to the dealer it is stated "installation of the calibration will be done at no charge to the customer,the calibration...
Forum - 09/18/2017
you submit it as a claim type b but if i am not mistaken you need to use the labor op for the fan motors in the labor time guide , you cant resubmit using the spa labor op number..hope this helps you !
Forum - 09/05/2017
... line to the work order for the steering gear and submit it as a separate line using its own labor op. Submit for gm authorization with comments about the attempts made to submit this op with olh. Move parts to added line. Please advise if this...
Forum - 08/30/2017
So, move the steering gear to a separate line and submit it as a ZPTI with the housing as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing...
Forum - 08/16/2017
... a bulletin that addresses an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that the labor time to perform the test is included). When...
SPS and Code Requirements - 07/17/2013
Does anyone remember seeing a list of labor op codes that will require an SPS code for submission? I seem to remember seeing one and wouldn't it be nice if the LTG included in the basic op info that the code will be needed in order to submit the transaction?...
Re: Sublet - 07/01/2013
there is no labor op code for subleting, you use the labor op your manager gave you for the repairs and just put the cost of the repairs in sublet..You should have sublet amount charged out on the job card...hope this helps you...
Re: dealer installed accessories !! - 03/01/2013
locate the 'I' labor op and enter it as a zset transaction. Make sure to select the service agent installed option on the second page. No complaint, cause or correction needed but you do need to enter the part number. It will be a $0 transaction. I always...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/08/2012
Thanks for the replies... I also tried using the special coverage op since it shows open, global didn't like that either, ha. Manager decided to involve the dma, so I will share any information I get.
Re: Christmas Eve Hours - 12/19/2012
we will be open half day on christmas eve have lunch at 12 then leave for the day and come back wednesday...open all day New Years eve ....I hear ya about the cold weather I dont like it... Merry Christmas !!!!!!!!!!!
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
Re: how would you submit this claim!! - 08/02/2012
... rejected saying my service manager could authorize the claim and parts not compatible to hub labor op..and other labor hours were too much for the hub op too and nothing i tried worked. i even marked the General Service Agent. really this claim shouldnt...
Re: Please Help with LOP(s) - 03/16/2012
... take into account the "overlap" for both banks. Don't try to claim the full time from both labor ops because they do overlap. The excessive parts ceiling I did code it for and it finally went thru. I did call the DBC to let them know about this issue...
Re: GM - RR S/D WRG HARNESS - 04/06/2012
What is the wiring harness to? Lock actuator? If so, try using the opcode that relates to the correct side as nearest opcode.
cpo maintenance rejecting - 05/04/2012
I need help submitting a CPO Maint claim. I followed the guidelines from the Warr Newsletter. it was a PDEXO so I used opcode Z2328 and claim type ZSSP. It rejected saying opcode Z2328 restricted for ZSSP. I tried to H-route,it wouldn't route. I tried...
Z2399 On Chev Spark - 07/23/2012
Has anyone submitted the In Field Quality Assesment Program op? I used the ZPDI with the 1 hour in the additional hours field and it rejected. I haven't actually seen anything on how to submit it just that they have to perform this extended road test...
Re: Special Coverage #11135 - 08/06/2012
... to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize....
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
recall 10038 - 10/26/2010
anyone submitted a claim for 10038? looking at the claim information there is a labor op for the cost of the saw and sander, my question is how is this submitted ,in misc with labor op v2277 or by itself on another line...thanks. I HAVE FOUND THE...
HELP!!! - 10/27/2010
... (Conventional) C4/C5....WE REPLACED THE TRANSMISSION SHIFT SHAFT SEAL.....CANNOT FIND A LABOR OP FOR THIS...ANY AND ALL HELP WITH THIS IS GREATLY APPRECIATED....I DID TRY USING THE PART GROUP TO LABOR OP BUT STILL CONFUSED ON WHAT TO USE...THE PART NUMBER...
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
you could try that or use the labor op for the repair and put the deductable in net amount and override it..i have used the Z7410 before with no luck and had to change to the labor op for the repair and had it go thru ok..good luck hope this works for...
Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... the location of the DEF tank, the assist steps are more difficult to install. It says to use labor op R9311 with straight time to claim additional time that it took to install the assist steps. I tried submitting 1st time and it denied and said the labor...
GM Radio Upgrade ? - 11/18/2010
We have a 2010 Chev Silverado that we upgraded from a base UM7 radio to a U1C. Is it necessary to update the vehicle options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any...
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
Re: GM Accessories added after vehicle delivery - 03/29/2011
... is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks payment shows up on open parts account...
Re: 09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
SOMETIMES THERE JUST ISN'T AN EXACT MATCH FOR THE REPLACED PART. THE CLOSEST I'VE FOUND IS C2320 FOR .3 PER THE OPS SUGGESTED USING THE GROUP LOOK UP TOOL. IF YOU CAN'T GET CLOSER THEN YOU CAN USE THAT WITH TIME STAMPED BY TECH FOR .3 OR LESS AND "CLOSEST...
Re: Business Choice - 09/20/2011
... labor to install any accessories ordered thru business choice and 2) The labor gets paid thru the open parts statement so I guess let whoever handles that know the job card where the labor was billed to so they can issue the credit to the proper place...
Re: 2011 Malibu paint issue - 07/21/2011
Actually, the weatherstrip labor operations should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations.
Re: Document vs Document ???? - 07/18/2011
that is weird, i looked up that labor op for a 2010 and 2011 truck it doesnt exist, i only find it for a lucerne and impala..techs are not supposed to be looking up labor ops..dont understand the difference in labor time..weird..
Re: refinishing wheels - 06/09/2011
in-house, and they were steel wheels. there is no labor op for refinishing wheels on an Aveo, but there *is on a silverado. Crazy. anyhow, I decided to use closest labor op, replace wheels, with olh for the refinishing, and I have to h-route it. wish...
there is no labor op code for subleting, you use the labor op your manager gave you for the repairs and just put the cost of the repairs in sublet..You should have sublet amount charged out on the job card...hope this helps you...
Re: dealer installed accessories !! - 03/01/2013
locate the 'I' labor op and enter it as a zset transaction. Make sure to select the service agent installed option on the second page. No complaint, cause or correction needed but you do need to enter the part number. It will be a $0 transaction. I always...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/08/2012
Thanks for the replies... I also tried using the special coverage op since it shows open, global didn't like that either, ha. Manager decided to involve the dma, so I will share any information I get.
Re: Christmas Eve Hours - 12/19/2012
we will be open half day on christmas eve have lunch at 12 then leave for the day and come back wednesday...open all day New Years eve ....I hear ya about the cold weather I dont like it... Merry Christmas !!!!!!!!!!!
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
Re: how would you submit this claim!! - 08/02/2012
... rejected saying my service manager could authorize the claim and parts not compatible to hub labor op..and other labor hours were too much for the hub op too and nothing i tried worked. i even marked the General Service Agent. really this claim shouldnt...
Re: Please Help with LOP(s) - 03/16/2012
... take into account the "overlap" for both banks. Don't try to claim the full time from both labor ops because they do overlap. The excessive parts ceiling I did code it for and it finally went thru. I did call the DBC to let them know about this issue...
Re: GM - RR S/D WRG HARNESS - 04/06/2012
What is the wiring harness to? Lock actuator? If so, try using the opcode that relates to the correct side as nearest opcode.
cpo maintenance rejecting - 05/04/2012
I need help submitting a CPO Maint claim. I followed the guidelines from the Warr Newsletter. it was a PDEXO so I used opcode Z2328 and claim type ZSSP. It rejected saying opcode Z2328 restricted for ZSSP. I tried to H-route,it wouldn't route. I tried...
Z2399 On Chev Spark - 07/23/2012
Has anyone submitted the In Field Quality Assesment Program op? I used the ZPDI with the 1 hour in the additional hours field and it rejected. I haven't actually seen anything on how to submit it just that they have to perform this extended road test...
Re: Special Coverage #11135 - 08/06/2012
... to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize....
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
recall 10038 - 10/26/2010
anyone submitted a claim for 10038? looking at the claim information there is a labor op for the cost of the saw and sander, my question is how is this submitted ,in misc with labor op v2277 or by itself on another line...thanks. I HAVE FOUND THE...
HELP!!! - 10/27/2010
... (Conventional) C4/C5....WE REPLACED THE TRANSMISSION SHIFT SHAFT SEAL.....CANNOT FIND A LABOR OP FOR THIS...ANY AND ALL HELP WITH THIS IS GREATLY APPRECIATED....I DID TRY USING THE PART GROUP TO LABOR OP BUT STILL CONFUSED ON WHAT TO USE...THE PART NUMBER...
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
you could try that or use the labor op for the repair and put the deductable in net amount and override it..i have used the Z7410 before with no luck and had to change to the labor op for the repair and had it go thru ok..good luck hope this works for...
Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... the location of the DEF tank, the assist steps are more difficult to install. It says to use labor op R9311 with straight time to claim additional time that it took to install the assist steps. I tried submitting 1st time and it denied and said the labor...
GM Radio Upgrade ? - 11/18/2010
We have a 2010 Chev Silverado that we upgraded from a base UM7 radio to a U1C. Is it necessary to update the vehicle options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any...
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
Re: GM Accessories added after vehicle delivery - 03/29/2011
... is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks payment shows up on open parts account...
Re: 09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
SOMETIMES THERE JUST ISN'T AN EXACT MATCH FOR THE REPLACED PART. THE CLOSEST I'VE FOUND IS C2320 FOR .3 PER THE OPS SUGGESTED USING THE GROUP LOOK UP TOOL. IF YOU CAN'T GET CLOSER THEN YOU CAN USE THAT WITH TIME STAMPED BY TECH FOR .3 OR LESS AND "CLOSEST...
Re: Business Choice - 09/20/2011
... labor to install any accessories ordered thru business choice and 2) The labor gets paid thru the open parts statement so I guess let whoever handles that know the job card where the labor was billed to so they can issue the credit to the proper place...
Re: 2011 Malibu paint issue - 07/21/2011
Actually, the weatherstrip labor operations should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations.
Re: Document vs Document ???? - 07/18/2011
that is weird, i looked up that labor op for a 2010 and 2011 truck it doesnt exist, i only find it for a lucerne and impala..techs are not supposed to be looking up labor ops..dont understand the difference in labor time..weird..
Re: refinishing wheels - 06/09/2011
in-house, and they were steel wheels. there is no labor op for refinishing wheels on an Aveo, but there *is on a silverado. Crazy. anyhow, I decided to use closest labor op, replace wheels, with olh for the refinishing, and I have to h-route it. wish...
Re: Accessories for - 05/17/2011
... is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks payment shows up on open parts account...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/03/2011
For Reimbursements you should use the labor op for the repair performed, so you should use the spark plug labor op and put the amount of reimbursement in the reimbursement net item field. Sounds like it's likely goodwill also so I'd put in the comments...
Re: Dye test - 07/12/2010
There isn't an op just for the dye test that I know of. I've used a NPF op and ended up H routing it for the dye being on there, but our rep paid it right away.
part warranty in ref. to transmission coverage - 04/30/2010
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...
Front Axle Seals F1440 / F1441... - 05/06/2010
Where did they go? I was trying to book a 08 suburban with a right front axle seal leaking, and the op no longer exists! What is everyone else using for a op? My manager suggested F1602?
PDI Debit - 01/04/2010
Does anyone know why we would have received a PDI debit for labor op Z7000, in the amount of $15.13 on my recent warranty statement? What is labor op Z7000? We do NOT have this car at the dealership yet either, it is still in transit, so no PDI claims,...
Re: Global Warranty Management - 02/03/2010
... may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair?...
Re: Global Warranty Management - 01/22/2010
... process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? ...
Re: WARRANTY CORE - 01/22/2010
You don't use the labor op z7200 anymore you go into GWM and do a ADD credit for the core amount. You claim it under Misc amounts. If you use GWM you should know right away if the claim paid you should not have to wait for the trans summary report. Most...
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
I'm noticing after updating my warranty wizard for Dec. that transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower...
Re: PIT4816A Question - 12/10/2009
I would use one labor op and h-route with good notes. I don't understand why they don't add a labor op. I guess GM likes to keep us guessing?
Re: Special Policy Fuel Injectors - 10/21/2009
From what I see on the special policy, the housings are included in the eight hours for the labor op. As far as I know, there is no available olh on any special policies. You might try your DVM and see if he'll give you any, but with the housings (sleeves)...
Re: Cylinder head gasket replacement - 03/12/2009
Thanks for all the help so far everyone! The vehicle does have a 3.5L V6 in it. Each labor op pays 5.7 hours for each side, for a total of 11.4 However, we also did a intake gasket (J0259) at 3.9 hours. Is that time included in either of the labor...
Re: J6354 - 03/13/2009
I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles.
Re: Cylinder head gasket replacement - 03/13/2009
... provided per the bulletin. I called DBC (fun I know) yesterday to let them know about that labor op issue. They said to make 2 seperate lines, one for each cylinder head gasket, and use the labor op for left and right side. They didn't seem too concerned...
Re: J6354 - 03/10/2009
... will continue to be covered for 3/36. GM has issued a special emission related reprogramming labor operation, J6353. This labor operation is addressed in emission related calibration bulletins"....
Re: Oil leak diagnosis - 03/25/2009
We use a customer concerned not duplicated labor op for checking out and adding dye, varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the...
Re: J6354 - 03/25/2009
... guidelines of coverage for each model affected. A special emission-related reprogramming labor operation will be used. The labor operation to be used for claims relating to emission-related reprogramming is J6353 and will only be referenced in the bulletins...
ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED
DBC - 03/04/2009
I recently had to call the DBC. I was calling in regards to a debitted trans claim. I informed the operator that this vehicle was delivered to General Motors and was owned by GM North American Operations. After discussing the case with her she asked...
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
... IT DOES SHOW THE GMPP CONTRACT. I WOULD FILE IT AS GMPP AND IT SHOULD PAY IF IT'S A COVERED LABOR OP. PERSONALLY, I HAVEN'T GOTTEN THE WHOLE POWERTRAIN THING FIGURED OUT YET. IT STILL TAKES ME A WHILE TO FIGURE OUT WHERE TO FIND THE COVERED LABOR...
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
I really wish they'd put the indicator in the labor op like is done for diesel coverage. It's sure a pain looking up the labor op, then cross referencing to the powertrain list!
Diesel Coverage Clarification - 01/07/2009
Could anyone tell me where I can find a Diesel Labor Operations list? Is it the same as the Powertrain Labor Ops? I know I need to be aware of what year the vehicle is in regard to the deductible, but would like a list in print for our service mana...
Re: IGNITION CYLINDER REPLACEMENT - 12/11/2008
It would not let me submit the key with the cylinder/housing labor op always rejected for excessive parts or excessive net if I tried it in net. And most of the time the key was stuck in the cylinder and would not come that is why I used the key labo...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
When you called in on CARES did it say the labor op was covered? Since it's for cleaning injectors don't know if GMPP will cover it or not-may be considered maintenance. If they did say it's covered you may need to call back to them to have them override...
... is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks payment shows up on open parts account...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/03/2011
For Reimbursements you should use the labor op for the repair performed, so you should use the spark plug labor op and put the amount of reimbursement in the reimbursement net item field. Sounds like it's likely goodwill also so I'd put in the comments...
Re: Dye test - 07/12/2010
There isn't an op just for the dye test that I know of. I've used a NPF op and ended up H routing it for the dye being on there, but our rep paid it right away.
part warranty in ref. to transmission coverage - 04/30/2010
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...
Front Axle Seals F1440 / F1441... - 05/06/2010
Where did they go? I was trying to book a 08 suburban with a right front axle seal leaking, and the op no longer exists! What is everyone else using for a op? My manager suggested F1602?
PDI Debit - 01/04/2010
Does anyone know why we would have received a PDI debit for labor op Z7000, in the amount of $15.13 on my recent warranty statement? What is labor op Z7000? We do NOT have this car at the dealership yet either, it is still in transit, so no PDI claims,...
Re: Global Warranty Management - 02/03/2010
... may only be debited. Submit a new transaction." My question is, do I use the same labor op as on converted claim since it no longer accepts "z" labor ops & do a related repair?...
Re: Global Warranty Management - 01/22/2010
... process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? ...
Re: WARRANTY CORE - 01/22/2010
You don't use the labor op z7200 anymore you go into GWM and do a ADD credit for the core amount. You claim it under Misc amounts. If you use GWM you should know right away if the claim paid you should not have to wait for the trans summary report. Most...
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
I'm noticing after updating my warranty wizard for Dec. that transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower...
Re: PIT4816A Question - 12/10/2009
I would use one labor op and h-route with good notes. I don't understand why they don't add a labor op. I guess GM likes to keep us guessing?
Re: Special Policy Fuel Injectors - 10/21/2009
From what I see on the special policy, the housings are included in the eight hours for the labor op. As far as I know, there is no available olh on any special policies. You might try your DVM and see if he'll give you any, but with the housings (sleeves)...
Re: Cylinder head gasket replacement - 03/12/2009
Thanks for all the help so far everyone! The vehicle does have a 3.5L V6 in it. Each labor op pays 5.7 hours for each side, for a total of 11.4 However, we also did a intake gasket (J0259) at 3.9 hours. Is that time included in either of the labor...
Re: J6354 - 03/13/2009
I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles.
Re: Cylinder head gasket replacement - 03/13/2009
... provided per the bulletin. I called DBC (fun I know) yesterday to let them know about that labor op issue. They said to make 2 seperate lines, one for each cylinder head gasket, and use the labor op for left and right side. They didn't seem too concerned...
Re: J6354 - 03/10/2009
... will continue to be covered for 3/36. GM has issued a special emission related reprogramming labor operation, J6353. This labor operation is addressed in emission related calibration bulletins"....
Re: Oil leak diagnosis - 03/25/2009
We use a customer concerned not duplicated labor op for checking out and adding dye, varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the...
Re: J6354 - 03/25/2009
... guidelines of coverage for each model affected. A special emission-related reprogramming labor operation will be used. The labor operation to be used for claims relating to emission-related reprogramming is J6353 and will only be referenced in the bulletins...
ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED
DBC - 03/04/2009
I recently had to call the DBC. I was calling in regards to a debitted trans claim. I informed the operator that this vehicle was delivered to General Motors and was owned by GM North American Operations. After discussing the case with her she asked...
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
... IT DOES SHOW THE GMPP CONTRACT. I WOULD FILE IT AS GMPP AND IT SHOULD PAY IF IT'S A COVERED LABOR OP. PERSONALLY, I HAVEN'T GOTTEN THE WHOLE POWERTRAIN THING FIGURED OUT YET. IT STILL TAKES ME A WHILE TO FIGURE OUT WHERE TO FIND THE COVERED LABOR...
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
I really wish they'd put the indicator in the labor op like is done for diesel coverage. It's sure a pain looking up the labor op, then cross referencing to the powertrain list!
Diesel Coverage Clarification - 01/07/2009
Could anyone tell me where I can find a Diesel Labor Operations list? Is it the same as the Powertrain Labor Ops? I know I need to be aware of what year the vehicle is in regard to the deductible, but would like a list in print for our service mana...
Re: IGNITION CYLINDER REPLACEMENT - 12/11/2008
It would not let me submit the key with the cylinder/housing labor op always rejected for excessive parts or excessive net if I tried it in net. And most of the time the key was stuck in the cylinder and would not come that is why I used the key labo...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
When you called in on CARES did it say the labor op was covered? Since it's for cleaning injectors don't know if GMPP will cover it or not-may be considered maintenance. If they did say it's covered you may need to call back to them to have them override...
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
I don't think I'd submit a second labor op for the key. That would indicate there was a problem with the key. Should go under the cylinder labor op since the key was replaced due to the cylinder failure. Our keys are GM#'s also. I think I have just...
PARTS EXCESSIVE - 07/20/2009
How do you submit a claim with extra parts on it? Only have one operation number but have two parts. Tech will have put another part that pertains to the same repair. I have claimed for OLH if there is an op for other part but still get reject for ex...
GM $15 cards. - 06/30/2009
... that GM has issued these cards and that they expire on June30,2009. Which is correct but the OP code that the article states to use is not the one for the Spring Car Care which ran from April 1, 2009 to June 30, 2009. Is this the OP code for the Fall...
Re: OLD RECALL #07217 - 06/16/2009
... you put the customer in a rental vehicle I would think that it would be acceptable to use labor op Z7901 and charge $42.00 or $37.00 depending on the vehicle you put them in. But again just my opinion....
part expediting question - 08/17/2009
We are goodwilling 2 rear hub bearing assemblies. We had to get one of them from another dealer and want to use the part expediting labor op Z500 to claim the difference. The question is: does this need the "A" auth along with the other 2 opcodes?
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
INSTOCK VEHICLE RECALL - 05/14/2009
... INFORMATION BULLETIN LINK YOU COULD GET A LIST OF ALL IN STOCK VEHICLES YOUR DEALER HAS WITH OPEN RECALLS. WHEN I DO MINE IT SHOWS NO OPEN RECALLS. I HAD MY CASHIER RUN VISS'S ON ALL OF OUR INSTOCK VEHICLES AND LOTS SHOWED UP WITH RECALLS NOT COMPLETED....
Forum - 09/19/2007
Most of the time at our place the S-A's run a VIS on the vehicles. That's the way it should be in my opinion. If we run it in the back following repair work it's much too late to catch open campaigns, warranty blocks or any other bad things that could...
Trip Interruption Expense - 09/19/2007
I have a customer where we need to reimburse him for trip interruption expense. I know we have to put it in net item and h route with a explanation but..... I can not seem to locate a labor op anyone ideas to the labor op and/or how i could find it.
Radio Claims - 09/25/2007
My parts manager insists that a repair order must stay open when a radio or cluster is ordered. He says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with...
Warranty Claim - 10/12/2007
General Motors does not allow the technician to assign the labor operation and labor time from the Labor Time Guide. Service management is responsible for ensuring that the correct labor operation and labor time is documented on the repair order.
Sublet Repairs (Policy S) - 11/09/2007
Labor operation E0420 is eligible for a 0.2 hour administrative allowance in conjunction with a warranty repair through a sublet to a qualified service facility. The operation is also eligible for an additional 0.3 hours administrative allowance (total...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
Forum - 12/19/2007
I am on ADP, Croozer, you said you add a second labor op when closing the ro and put in admin and shop tech. What labor op do you use for the second one? Thanks
Forum - 11/19/2007
Where are you at that you are open on Sunday? Are we the only ones here in Wisconsin that can not be open on a Sunday?
PART NUMBER 19177885 - 01/30/2008
I AM HAVING TROUBLE FINDING A LABOR OPERATION FOR PART NUMBER 19177885. IT IS FOR VIN 2CNDL23F366070558. THE REAR DRUM/CLUTCH ASSEMBLY IN THE REAR AXLE FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEH...
Lost Dog - 02/18/2008
We have a customer that uses his vehicle to drive around his farm; he always opens the trunk so his dog can climb in and go for a ride also. Well, one day the wife takes the vehicle to town to get groceries. She gets home, opens the trunk to take out...
CONFUSION ON "RELEARN" PROCEDURES - 01/31/2008
... PROCEDURE THAT THE LTG INCORPORATES THE TIME DO DO SO.... EXAMPLE: 2001 CADILLAC SEVILLE, LABOR OP #J4355-CRANKSHAFT POSITION SENSOR(S) REPLACEMENT PLUS WE PERFORMED RELEARN PROCEDURE (AS STATED IN REPLACEMENT PROCEDURE) -- IS THAT ALL INCLUDED IN THE...
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Look in the interior trim near the end.. there are several possibilities for a nearest opcode-I saw some garnish moldings, sill plate, cargo shade, etc. Find something the part "touches" or is similar to and go with that. Broken? Did someone put something...
Re: SPECIAL POLICYS - 02/28/2008
If it a parts warranty (B claim) you would use the regular labor op for cyl head. If it is damage to other parts caused by the spec policy you would claim them under the spec policy labor op. THen you would have to h route it.
Re: Instrument Cluster Replacement 07 Sierra - 04/02/2008
Only thing I found was #PIT4365: IPC Lighting Inoperative TBC 2A Fuse Open which deals specifically with backlighting. No opcodes on that one either, sorry. What tests did the tech perform? Did he check the fuses?
Re: POWER RELEASE LIFTGATE LATCH-WARRANTY WIZARD - 03/20/2008
WARRANTY WIZARD COMES FROM ADP HAYES-LIGON. THE PHONE # IS 800-523-8477. I WOULD NOT ALWAYS BE ABLE TO FIND LABOR OPS. ON OUR REGULAR LTG SYSTEM. WARRANTY WIZARD CAN BE SEARCHED BY PART NUMBER, KEY WORDS, EVEN LABOR OP CODES, AND YOU CAN ALSO LOOK UP...
Re: DASHBOARD - 03/27/2008
... "rewording" of the labor time guide it's sometimes more difficult to find those once easy-to-find ops. This labor op is worded Retainer/Panel, Instrument - replace(same time to r&r one as replace)...
Re: Two jobs or one - 05/01/2008
... one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but, make sure the tech puts in his comments...
Re: Exterior Roof Panel - 06/09/2008
I thought you could only use recall labor ops once per vehicle, if you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be...
I don't think I'd submit a second labor op for the key. That would indicate there was a problem with the key. Should go under the cylinder labor op since the key was replaced due to the cylinder failure. Our keys are GM#'s also. I think I have just...
PARTS EXCESSIVE - 07/20/2009
How do you submit a claim with extra parts on it? Only have one operation number but have two parts. Tech will have put another part that pertains to the same repair. I have claimed for OLH if there is an op for other part but still get reject for ex...
GM $15 cards. - 06/30/2009
... that GM has issued these cards and that they expire on June30,2009. Which is correct but the OP code that the article states to use is not the one for the Spring Car Care which ran from April 1, 2009 to June 30, 2009. Is this the OP code for the Fall...
Re: OLD RECALL #07217 - 06/16/2009
... you put the customer in a rental vehicle I would think that it would be acceptable to use labor op Z7901 and charge $42.00 or $37.00 depending on the vehicle you put them in. But again just my opinion....
part expediting question - 08/17/2009
We are goodwilling 2 rear hub bearing assemblies. We had to get one of them from another dealer and want to use the part expediting labor op Z500 to claim the difference. The question is: does this need the "A" auth along with the other 2 opcodes?
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
INSTOCK VEHICLE RECALL - 05/14/2009
... INFORMATION BULLETIN LINK YOU COULD GET A LIST OF ALL IN STOCK VEHICLES YOUR DEALER HAS WITH OPEN RECALLS. WHEN I DO MINE IT SHOWS NO OPEN RECALLS. I HAD MY CASHIER RUN VISS'S ON ALL OF OUR INSTOCK VEHICLES AND LOTS SHOWED UP WITH RECALLS NOT COMPLETED....
Forum - 09/19/2007
Most of the time at our place the S-A's run a VIS on the vehicles. That's the way it should be in my opinion. If we run it in the back following repair work it's much too late to catch open campaigns, warranty blocks or any other bad things that could...
Trip Interruption Expense - 09/19/2007
I have a customer where we need to reimburse him for trip interruption expense. I know we have to put it in net item and h route with a explanation but..... I can not seem to locate a labor op anyone ideas to the labor op and/or how i could find it.
Radio Claims - 09/25/2007
My parts manager insists that a repair order must stay open when a radio or cluster is ordered. He says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with...
Warranty Claim - 10/12/2007
General Motors does not allow the technician to assign the labor operation and labor time from the Labor Time Guide. Service management is responsible for ensuring that the correct labor operation and labor time is documented on the repair order.
Sublet Repairs (Policy S) - 11/09/2007
Labor operation E0420 is eligible for a 0.2 hour administrative allowance in conjunction with a warranty repair through a sublet to a qualified service facility. The operation is also eligible for an additional 0.3 hours administrative allowance (total...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
Forum - 12/19/2007
I am on ADP, Croozer, you said you add a second labor op when closing the ro and put in admin and shop tech. What labor op do you use for the second one? Thanks
Forum - 11/19/2007
Where are you at that you are open on Sunday? Are we the only ones here in Wisconsin that can not be open on a Sunday?
PART NUMBER 19177885 - 01/30/2008
I AM HAVING TROUBLE FINDING A LABOR OPERATION FOR PART NUMBER 19177885. IT IS FOR VIN 2CNDL23F366070558. THE REAR DRUM/CLUTCH ASSEMBLY IN THE REAR AXLE FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEH...
Lost Dog - 02/18/2008
We have a customer that uses his vehicle to drive around his farm; he always opens the trunk so his dog can climb in and go for a ride also. Well, one day the wife takes the vehicle to town to get groceries. She gets home, opens the trunk to take out...
CONFUSION ON "RELEARN" PROCEDURES - 01/31/2008
... PROCEDURE THAT THE LTG INCORPORATES THE TIME DO DO SO.... EXAMPLE: 2001 CADILLAC SEVILLE, LABOR OP #J4355-CRANKSHAFT POSITION SENSOR(S) REPLACEMENT PLUS WE PERFORMED RELEARN PROCEDURE (AS STATED IN REPLACEMENT PROCEDURE) -- IS THAT ALL INCLUDED IN THE...
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Look in the interior trim near the end.. there are several possibilities for a nearest opcode-I saw some garnish moldings, sill plate, cargo shade, etc. Find something the part "touches" or is similar to and go with that. Broken? Did someone put something...
Re: SPECIAL POLICYS - 02/28/2008
If it a parts warranty (B claim) you would use the regular labor op for cyl head. If it is damage to other parts caused by the spec policy you would claim them under the spec policy labor op. THen you would have to h route it.
Re: Instrument Cluster Replacement 07 Sierra - 04/02/2008
Only thing I found was #PIT4365: IPC Lighting Inoperative TBC 2A Fuse Open which deals specifically with backlighting. No opcodes on that one either, sorry. What tests did the tech perform? Did he check the fuses?
Re: POWER RELEASE LIFTGATE LATCH-WARRANTY WIZARD - 03/20/2008
WARRANTY WIZARD COMES FROM ADP HAYES-LIGON. THE PHONE # IS 800-523-8477. I WOULD NOT ALWAYS BE ABLE TO FIND LABOR OPS. ON OUR REGULAR LTG SYSTEM. WARRANTY WIZARD CAN BE SEARCHED BY PART NUMBER, KEY WORDS, EVEN LABOR OP CODES, AND YOU CAN ALSO LOOK UP...
Re: DASHBOARD - 03/27/2008
... "rewording" of the labor time guide it's sometimes more difficult to find those once easy-to-find ops. This labor op is worded Retainer/Panel, Instrument - replace(same time to r&r one as replace)...
Re: Two jobs or one - 05/01/2008
... one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but, make sure the tech puts in his comments...
Re: Exterior Roof Panel - 06/09/2008
I thought you could only use recall labor ops once per vehicle, if you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be...
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
COOLANT BYPASS PIPE - 06/04/2008
07 EQUINOX -- LOOKING FOR A LABOR OP FOR PT#12590279 COOLANT BYPASS PIPE AT LOWER INTAKE, I HAVE CHECKED PT GRP TO LABOR OP "NO HELP", I HAVE LOOKED UNDER BYPASS, PIPE, EPIC CALLS IT A "THERM BYPASS PIPE" .... ANY OTHER SUGGESTIONS WOULD BE GREATLY A...
Re: Updating Parts Adjustment - 05/30/2008
I would still use the replace labor op and adjust the time accordingly. May even call for a little OLH?? I would also submit comments when entering claim that you had to clean and not replace. Hope my opinion helps.
Re: Case Add - 06/25/2008
These are tricky. I think you could try submitting the additional line since you have not used that labor op on that RO. You can't do a case add since there was no original line to add to- it would reject for no original case found since that labor...
Over The Counter Part Warranties - 07/10/2008
Ok, I got my first OTC part warranty. It would be claim type B, auth G, labor op with no time, part number & cost. The problem is it is for a 1987 corvette. Where do I find the correct opcode for that? Blower motor control module, part #12484912,...
rejected claim type b - 06/17/2008
2004 venture.replaced sliding door actuator(p/n 10314382)used labor op n4870 at a price of 699.58 and got a reject for p/n incompatible to labor op and parts price too high.Any ideas?
Re: RUST THRU CLAIMS - 07/29/2008
SEE PAGE 52 OF THE CLAIMS PROCESSING MANUAL(EXAMPLE 8-PERFORATION REPAIR). IT SAYS TO USE THE S OPERATIONS AND ADD THE PAINT REFINISH TIMES AS ADD TIME TO THE OPERATION. IN THE EXAMPLE IT SHOWS ADDING THE TIMES TO THE REGULAR HOURS, NOT OLH. USE CURRENT...
Re: COMBACK ON - 07/15/2008
I HAVE NEVER BEEN ABLE TO GET PAID FOR KEYS UNLESS THEY WERE BROKEN DUE TO IGNITION CYLINDER BINDING. I HAVE NEVER SEEN AN OPERATION OTHER THAN THE TRANS CLAIM OP. YOU MAY HAVE TO PUT THEM IN NET RELATED TO THE MODULE PROBLEM.
Re: LEFT QUARTER PANEL - 08/28/2008
It would be a closest labor op, you will still have to call DBC transportation for a push through but this is the closest op. You differentiate the warranty claim and transportation claim by claim type T.
Re: cant think.....argh - 08/26/2008
I always try to think of it this way Did part A cause part B to fail, If so use labor op for part A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it...
Re: LEFT QUARTER PANEL - 08/28/2008
I JUST HAD AN AVEO WITH SIMILAR PROBLEMS. I HAD TO USE THE PAINT OPERATION AND PUT THE REPAIR TIME IN OLH. HOPEFULLY YOU HAVE A DAMAGE CODE THAT SUPPORTS THE OLH. YOU CAN CHECK THE LIST ON PAGE 46 OF THE J&L WARRANTY OPERATIONS MANUAL.
Re: AUTH B - 08/11/2008
With two "N" labor ops I would but auth"B" on second line.I also look at viss and see I have any related ops within the 6 month 6k time limit that might be related.there have been times when I will not put in a authorization to see if will reject.pretty...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c.
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: Warranty Compliance - 11/21/2008
tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect.good example of this is R0760 for radio replace.I dont pay tech diag or setup on this unless there is three clock times on this.repair,diag...
Forum - 01/12/2023
I think that opcode will get you what you want. You are pointing towards the component that wasn't working right so is related and it gives you more flexibility on the time and keeps the tech happy without using a CCND or some 0.2 reset opcode.
Forum - 01/16/2023
... with the factory about this,,,,the stock reply is that "our attorneys require this" which is a cop out,,,,all the attorneys state for them to do is have a trained tech work on those labor ops that are applicable,,,they are just lazy and dont want to...
Forum - 01/11/2023
If your advisors printed the VIS and attached it just scan the VIS showing the recall open when the ticket was created and Hroute it. They said that WSC would automatically review them but my rep told me to Hroute them. If you don't have the VIS showing...
Forum - 02/24/2023
the selected labor operation is accurate based on the repair. because the sublet expense claimed is excessive for the labor operation, review the invoice to determine where the invoice may be excessive. the sublet invoice should include time to reseal...
Doc ID 6043064 - Corvette paint/clearance issue on front fascia - 12/12/2022
... are no paint concerns as this time. My question is, this bulletin doesn't offer an adjustment only operation, so if there was no paint needed, should I use the provided opcode or find another? The tech followed all other steps outlined, just didn't need...
Forum - 12/14/2022
The one we did was only expired by a few months. We ended up claiming it under the regular labor op as a policy as per my GM warranty rep. Was advised to use the regular labor op for the valve cover and put the reimbursement amount under misc with the...
Forum - 11/18/2022
... The control arms were added to the PRA list. Not sure why the one line paid as both the LOPS are listed as needing a PRA. Again, I think the best option is to get vehicle back to run PRA, If thats not an option, maybe your DVM can assist....
RECALL N212328800-03 - 09/08/2022
It was brought to my attention today that there is a labor op for disposal on this recall. It pays .3 up to $33.00 in the US. I have only submitted for the $20.00 admin. fee. Has anyone seen or used this operation? 9106180Airbag...
warranty on a windshield - 09/21/2022
we had a windshield deffective from the manufacture and had it replaced. i have the labor op for the windshield but do i make another line for the recalibrate windshield, and i've tried searching for a labor op code for that and come up with nothing....
Smoke testing - 07/19/2023
I know that with pressure testing and leak testing we can claim add time for those. I know some labor ops show smoke testing as add times as well, but, if the op does not, is there somewhere I can look to see if I can? I am looking in the...
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
COOLANT BYPASS PIPE - 06/04/2008
07 EQUINOX -- LOOKING FOR A LABOR OP FOR PT#12590279 COOLANT BYPASS PIPE AT LOWER INTAKE, I HAVE CHECKED PT GRP TO LABOR OP "NO HELP", I HAVE LOOKED UNDER BYPASS, PIPE, EPIC CALLS IT A "THERM BYPASS PIPE" .... ANY OTHER SUGGESTIONS WOULD BE GREATLY A...
Re: Updating Parts Adjustment - 05/30/2008
I would still use the replace labor op and adjust the time accordingly. May even call for a little OLH?? I would also submit comments when entering claim that you had to clean and not replace. Hope my opinion helps.
Re: Case Add - 06/25/2008
These are tricky. I think you could try submitting the additional line since you have not used that labor op on that RO. You can't do a case add since there was no original line to add to- it would reject for no original case found since that labor...
Over The Counter Part Warranties - 07/10/2008
Ok, I got my first OTC part warranty. It would be claim type B, auth G, labor op with no time, part number & cost. The problem is it is for a 1987 corvette. Where do I find the correct opcode for that? Blower motor control module, part #12484912,...
rejected claim type b - 06/17/2008
2004 venture.replaced sliding door actuator(p/n 10314382)used labor op n4870 at a price of 699.58 and got a reject for p/n incompatible to labor op and parts price too high.Any ideas?
Re: RUST THRU CLAIMS - 07/29/2008
SEE PAGE 52 OF THE CLAIMS PROCESSING MANUAL(EXAMPLE 8-PERFORATION REPAIR). IT SAYS TO USE THE S OPERATIONS AND ADD THE PAINT REFINISH TIMES AS ADD TIME TO THE OPERATION. IN THE EXAMPLE IT SHOWS ADDING THE TIMES TO THE REGULAR HOURS, NOT OLH. USE CURRENT...
Re: COMBACK ON - 07/15/2008
I HAVE NEVER BEEN ABLE TO GET PAID FOR KEYS UNLESS THEY WERE BROKEN DUE TO IGNITION CYLINDER BINDING. I HAVE NEVER SEEN AN OPERATION OTHER THAN THE TRANS CLAIM OP. YOU MAY HAVE TO PUT THEM IN NET RELATED TO THE MODULE PROBLEM.
Re: LEFT QUARTER PANEL - 08/28/2008
It would be a closest labor op, you will still have to call DBC transportation for a push through but this is the closest op. You differentiate the warranty claim and transportation claim by claim type T.
Re: cant think.....argh - 08/26/2008
I always try to think of it this way Did part A cause part B to fail, If so use labor op for part A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it...
Re: LEFT QUARTER PANEL - 08/28/2008
I JUST HAD AN AVEO WITH SIMILAR PROBLEMS. I HAD TO USE THE PAINT OPERATION AND PUT THE REPAIR TIME IN OLH. HOPEFULLY YOU HAVE A DAMAGE CODE THAT SUPPORTS THE OLH. YOU CAN CHECK THE LIST ON PAGE 46 OF THE J&L WARRANTY OPERATIONS MANUAL.
Re: AUTH B - 08/11/2008
With two "N" labor ops I would but auth"B" on second line.I also look at viss and see I have any related ops within the 6 month 6k time limit that might be related.there have been times when I will not put in a authorization to see if will reject.pretty...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Hey there, are you sure you are using the correct labor op. to Replace the radio and not the op. to Reprogram? I just had a radio replacement pay with f/c of 6c.
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: Warranty Compliance - 11/21/2008
tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect.good example of this is R0760 for radio replace.I dont pay tech diag or setup on this unless there is three clock times on this.repair,diag...
Forum - 01/12/2023
I think that opcode will get you what you want. You are pointing towards the component that wasn't working right so is related and it gives you more flexibility on the time and keeps the tech happy without using a CCND or some 0.2 reset opcode.
Forum - 01/16/2023
... with the factory about this,,,,the stock reply is that "our attorneys require this" which is a cop out,,,,all the attorneys state for them to do is have a trained tech work on those labor ops that are applicable,,,they are just lazy and dont want to...
Forum - 01/11/2023
If your advisors printed the VIS and attached it just scan the VIS showing the recall open when the ticket was created and Hroute it. They said that WSC would automatically review them but my rep told me to Hroute them. If you don't have the VIS showing...
Forum - 02/24/2023
the selected labor operation is accurate based on the repair. because the sublet expense claimed is excessive for the labor operation, review the invoice to determine where the invoice may be excessive. the sublet invoice should include time to reseal...
Doc ID 6043064 - Corvette paint/clearance issue on front fascia - 12/12/2022
... are no paint concerns as this time. My question is, this bulletin doesn't offer an adjustment only operation, so if there was no paint needed, should I use the provided opcode or find another? The tech followed all other steps outlined, just didn't need...
Forum - 12/14/2022
The one we did was only expired by a few months. We ended up claiming it under the regular labor op as a policy as per my GM warranty rep. Was advised to use the regular labor op for the valve cover and put the reimbursement amount under misc with the...
Forum - 11/18/2022
... The control arms were added to the PRA list. Not sure why the one line paid as both the LOPS are listed as needing a PRA. Again, I think the best option is to get vehicle back to run PRA, If thats not an option, maybe your DVM can assist....
RECALL N212328800-03 - 09/08/2022
It was brought to my attention today that there is a labor op for disposal on this recall. It pays .3 up to $33.00 in the US. I have only submitted for the $20.00 admin. fee. Has anyone seen or used this operation? 9106180Airbag...
warranty on a windshield - 09/21/2022
we had a windshield deffective from the manufacture and had it replaced. i have the labor op for the windshield but do i make another line for the recalibrate windshield, and i've tried searching for a labor op code for that and come up with nothing....
Smoke testing - 07/19/2023
I know that with pressure testing and leak testing we can claim add time for those. I know some labor ops show smoke testing as add times as well, but, if the op does not, is there somewhere I can look to see if I can? I am looking in the...
Forum - 06/27/2023
... through and lived out of state, therefore having the customer return with the vehicle was not an option. In these cases we have had to eat the mess up and the recall remains open....
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Explain to me what the difference is please? - 06/23/2023
Floor center console vs Front floor console. This labor op for a 2020 Chev 2500 the build states a floor center console. The op says base time is ST, but if the vehicle has a "front floor console" then it is 1.7 (last 8 is LF24656) Any help...
Forum - 05/19/2023
The time runs from the time the job card is open to the last technician punch time. When the job is done they need to make sure that they are closing it out to be processed. I will go in to my not invoiced open ro's every month in addition to the completed...
Camera Calibration - 03/08/2024
... the camera. There notes state that they are recalibrating/relearning the cameras. Is there a labor op out there for this or would I just need to use the closest to labor op?The vehicles are 2023 Colorado and a 2022 SilveradoThanks, Carol...
Forum - 10/19/2023
I have had a few at my GMC store that they used some cable operation code I didn't think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time...
Forum - 12/12/2023
As someone who has been in this business for some time I'll give you my opinion, please don't take it wrong I am just relating my view for you to consider. It seems like you are looking for input on which to base your store policy, I wish there were more...
Forum - 01/12/2024
From what I have found so far, if the JC open date is before January 1, 2024 submit as an exchange (no part pricing). If the JC open date is January 1, 2024 or after, submit with part pricing per the latest policy. (Bulletin 08-08-44-029L)
Forum - 03/04/2021
... ones printed out. At my current deaslership, when I was moved to this postion, I printed the labor ops out and kept them together also. But then I decided to keep multiple SI tabs open with the common recalls, and I copy and paste the LOPs...
Forum - 02/22/2021
If they can reseal it in-car use the reseal op. If the glass needs removed use the windshield op. Sometimes they can jam some sealer in where the leak is and get it resolved.
N212327320 - 05/03/2021
i havent heard of this yet. tech programmed tcm under n212327320 but rejected as was done "OTA".The viss attached did show status: open-ota in progress. ? Is this new I havent read yet ?
Forum - 05/03/2021
I have not had this exact situation...but, I can say that I have had situations similar to this with Recalls showing "open" and then it rejects. I've attached a copy of the IVH/Vis showing the open status to the claim and submitted it to WSC and...
CCND and April 2020 JLWarranty News? - 05/21/2020
In the JLWarranty News for April 2020, there is a section on CCND's. It states that "2 of the 45 labor operation codes have specific documentation requirements, 4069919 and 4029929." But then there is no explanation. What are the documentation...
20-NA-020: Brake Squealing Noise - 07/16/2020
can anyone tell me how they are submitting the 20-na-020? i thought since there was an op code for the front and the back it would be 2 lines, but i did a chat and they told me to use the front brake op code than olh for the back. how is everyone els...
Forum - 09/04/2020
If the two operation codes are different then it is 2 lines. If there is one opcode (no left or right) then it would be parts and OLH. You may also need management approval for a "related" repair.
Forum - 02/08/2022
... double both if you are doing both fenders. Use the partial color / clear coat labor op to figure time. This approach does then make it easier with doing the PETs as you have fewer lines to contend with and makes more sense than opening...
Forum - 04/15/2022
I had the same problem last year with 2021 models, and had to use the replacement labor operations as the best labor operation because there wasn't anything else to use. The carrier never returned the claims as I only collected the correct amount...
Forum - 05/09/2022
Your manual must have been missing from an open portfolio, I have had multiple items antenna, whole portfolio, def relocation kit and rear backup cameras missing at delivery and I file as a regular warranty claim not transportation. From what I have learned...
Forum - 09/30/2021
I guess the confusion comes in when adding a line for a Part Warranty that is result of a repair earlier on the Repair Order, the concern is already an operation/concern...so technically NOT an added operation??
Field Actions - 06/14/2021
... If not, can you claim a parts warranty claim? The issue I'm having there, part numbers and opcodes are specific to that field action; I cannot find an opcode for the repair....
Forum - 06/15/2021
I just ran into this situation. Our technician saw it was in "Open-OTA in progress," but he said it hadn't been completed yet. So he cancelled the OTA and peformed it himself because he wanted to make sure all field actions were completed before it left...
Forum - 09/01/2021
... They were just submitted after the July 26th revision. The old version told you to use the labor op in the labor time guide. Those labor ops had base time for the brake pad replacement and had add time to refinish one or both rotors. ...
Forum - 08/24/2021
I could be totally wrong but i don't think the op codes starting with 20 fall under the cnnd . Also if you have a cnnd op code there shouldn't be anything billed out, again that's just my thoughts.
Bulletin 20-NA-020 brake squeaking-copy of version before 7-26-21 - 08/27/2021
Bulletin 20-NA-020 was revised on July 26th and only has one labor op for the front and rear brake pads. The previous version told you to use the labor ops in labor time guide and they had add time to resurface the rotors. Does anyone have a copy...
Pat - 12/29/2017
... for it. Also if I submit it as an OLH do I have to have a separate punch. This is one of those operations where SI directs you to replace all lifters and VLOM but there isn't a op code specific to the bulletin. ...
... through and lived out of state, therefore having the customer return with the vehicle was not an option. In these cases we have had to eat the mess up and the recall remains open....
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Explain to me what the difference is please? - 06/23/2023
Floor center console vs Front floor console. This labor op for a 2020 Chev 2500 the build states a floor center console. The op says base time is ST, but if the vehicle has a "front floor console" then it is 1.7 (last 8 is LF24656) Any help...
Forum - 05/19/2023
The time runs from the time the job card is open to the last technician punch time. When the job is done they need to make sure that they are closing it out to be processed. I will go in to my not invoiced open ro's every month in addition to the completed...
Camera Calibration - 03/08/2024
... the camera. There notes state that they are recalibrating/relearning the cameras. Is there a labor op out there for this or would I just need to use the closest to labor op?The vehicles are 2023 Colorado and a 2022 SilveradoThanks, Carol...
Forum - 10/19/2023
I have had a few at my GMC store that they used some cable operation code I didn't think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time...
Forum - 12/12/2023
As someone who has been in this business for some time I'll give you my opinion, please don't take it wrong I am just relating my view for you to consider. It seems like you are looking for input on which to base your store policy, I wish there were more...
Forum - 01/12/2024
From what I have found so far, if the JC open date is before January 1, 2024 submit as an exchange (no part pricing). If the JC open date is January 1, 2024 or after, submit with part pricing per the latest policy. (Bulletin 08-08-44-029L)
Forum - 03/04/2021
... ones printed out. At my current deaslership, when I was moved to this postion, I printed the labor ops out and kept them together also. But then I decided to keep multiple SI tabs open with the common recalls, and I copy and paste the LOPs...
Forum - 02/22/2021
If they can reseal it in-car use the reseal op. If the glass needs removed use the windshield op. Sometimes they can jam some sealer in where the leak is and get it resolved.
N212327320 - 05/03/2021
i havent heard of this yet. tech programmed tcm under n212327320 but rejected as was done "OTA".The viss attached did show status: open-ota in progress. ? Is this new I havent read yet ?
Forum - 05/03/2021
I have not had this exact situation...but, I can say that I have had situations similar to this with Recalls showing "open" and then it rejects. I've attached a copy of the IVH/Vis showing the open status to the claim and submitted it to WSC and...
CCND and April 2020 JLWarranty News? - 05/21/2020
In the JLWarranty News for April 2020, there is a section on CCND's. It states that "2 of the 45 labor operation codes have specific documentation requirements, 4069919 and 4029929." But then there is no explanation. What are the documentation...
20-NA-020: Brake Squealing Noise - 07/16/2020
can anyone tell me how they are submitting the 20-na-020? i thought since there was an op code for the front and the back it would be 2 lines, but i did a chat and they told me to use the front brake op code than olh for the back. how is everyone els...
Forum - 09/04/2020
If the two operation codes are different then it is 2 lines. If there is one opcode (no left or right) then it would be parts and OLH. You may also need management approval for a "related" repair.
Forum - 02/08/2022
... double both if you are doing both fenders. Use the partial color / clear coat labor op to figure time. This approach does then make it easier with doing the PETs as you have fewer lines to contend with and makes more sense than opening...
Forum - 04/15/2022
I had the same problem last year with 2021 models, and had to use the replacement labor operations as the best labor operation because there wasn't anything else to use. The carrier never returned the claims as I only collected the correct amount...
Forum - 05/09/2022
Your manual must have been missing from an open portfolio, I have had multiple items antenna, whole portfolio, def relocation kit and rear backup cameras missing at delivery and I file as a regular warranty claim not transportation. From what I have learned...
Forum - 09/30/2021
I guess the confusion comes in when adding a line for a Part Warranty that is result of a repair earlier on the Repair Order, the concern is already an operation/concern...so technically NOT an added operation??
Field Actions - 06/14/2021
... If not, can you claim a parts warranty claim? The issue I'm having there, part numbers and opcodes are specific to that field action; I cannot find an opcode for the repair....
Forum - 06/15/2021
I just ran into this situation. Our technician saw it was in "Open-OTA in progress," but he said it hadn't been completed yet. So he cancelled the OTA and peformed it himself because he wanted to make sure all field actions were completed before it left...
Forum - 09/01/2021
... They were just submitted after the July 26th revision. The old version told you to use the labor op in the labor time guide. Those labor ops had base time for the brake pad replacement and had add time to refinish one or both rotors. ...
Forum - 08/24/2021
I could be totally wrong but i don't think the op codes starting with 20 fall under the cnnd . Also if you have a cnnd op code there shouldn't be anything billed out, again that's just my thoughts.
Bulletin 20-NA-020 brake squeaking-copy of version before 7-26-21 - 08/27/2021
Bulletin 20-NA-020 was revised on July 26th and only has one labor op for the front and rear brake pads. The previous version told you to use the labor ops in labor time guide and they had add time to resurface the rotors. Does anyone have a copy...
Pat - 12/29/2017
... for it. Also if I submit it as an OLH do I have to have a separate punch. This is one of those operations where SI directs you to replace all lifters and VLOM but there isn't a op code specific to the bulletin. ...
Forum - 01/02/2018
I understand that you are suppose to use 4067490 for replacing the engine but what is the labor op for repairing an engine? Since you have to have both labor ops in order to do a cost comparision.
Forum - 12/18/2017
... the replacement of the component itself is an electronic exchange, but in our restricted labor operations, the labor operation for the reprogramming does not appear on the list....
Exhaust Particulate Filter Cleaning (DEF Regeneration) - 12/07/2017
Is it just me or did last month the base time for labor operation 4025942 say ST for Straight Time? I submitted a few claims last month as straight time and another one came up this month that will also be this same labor operation. However, this time...
Antenna Leak - 02/12/2018
... allowing water to leak in." Correction "Removed the left sunshade, removed the surrounding trim, dropped the left side of the headliner, removed roof antenna, applied butyl to the seal and reassembled all removed parts." I understand the antenna is the...
Forum - 01/17/2018
When we claim for Optikleen that was added during the PDI, we simply go into the paid claim using "view by job card" and A----- (last 5 of VIN) to pull up the auto paid PDI. Do an adjust, add any fluids in the parts section and submit with notes...
Forum - 02/05/2018
If I'm understanding Added Operations correctly, and I'm responding to verify my understanding of this as well, you would add a line but you don't need added operation approvals because the line is still addressing the 1 concern. Please wait...
Electronic Exchange Administrative Allowance Limit - 02/02/2018
... electronic exchanges limited to just one? We had to replace 2 displays. I used labor operation 3423420 and for both of them since there's not a labor operation for the different seats. I submitted a claim for GM Authorization approval...
Forum - 03/05/2018
Since the bullentin calls for flushing and draining fluid for transmission, i think i would use the op code to replace transmission pan(8462930) and have service manager sign off for closest to op code.
PQC contact center required to call prior to assembly replacement? - 03/26/2018
Per 16-na-338 -Global Warranty Management (GWM) will identify associated Labor Operations that require PQC contact on the “Items Not Allowed” tab under Analyze Warranty/View Service Agent Profile. Scroll to the right to view effective dates...
Forum - 04/26/2018
Check out bulletin 04-00-89-015 Warranty Administration - Required Operating Procedures. In the comments field to the right of Added Operations and Warranty on Dealer-Owned Inventory, it has what is required. Hope this helps!
WARRANTY ADM. - 05/10/2018
If we have a leaking camshaft cover gasket is it covered under powertrain? The cover is a powertrain covered item. There is no op for gasket alone. We would use cover op.
Forum - 11/28/2018
How does a tech know if labor op has diag time. We had a wire shorted under console labor op 5430902 pays .5 no diag. Our first clock time was to install 5 in line fuses to determine what component was causing the fuse to blow. Since no diag listed our...
Forum - 10/03/2018
Personally, I would refrain from using a CCND op code for a leak analysis with no problem found. Odds are the vehicle will be back then you will have a repeat repair on your hands. That being said... I think you might be able to use an op code...
Forum - 05/18/2018
I would probably ask my DMA about the recalls, they (recalls) can be manually closed, but I'm not sure of the process. I think they need more options for labor operations in some cases to help with these weird situations.
Forum - 07/09/2018
TO RETRIEVE A LOST SPS PROGRAMMING CODE: *Go to the computer used to program the vehicle and open up TIS. *Open up Service Programming System. *Start SPS *Go to settings. *Go to warranty claim code tab - the history of your...
Forum - 06/05/2018
While reviewing the June release of the Powertrain Coverage Code Table I came across several CCND labor operations. It appears as though the following CCND labor operations have been included in the Powertrain Coverage Code Table for the past couple of...
Forum - 06/12/2018
I am trying to use labor operation 8421160, like what the warranty job aid says to use. There are only 2 options, that one and 8421162. It is on a 2015 Chevy Silverado 4WD
Forum - 08/24/2018
I know that it goes by the date that the RO was opened. Not the repair (when the tech actually repaired/clocked) I had a ticket that the tech did not finish a repair until 3 days into the next month due to waiting on parts. By the time that he finished...
Forum - 08/28/2018
Select preface, Maintenance programs, new vehicle & cpo labor op codes(us). That will bring up the op codes and pricing list. Hope this helps.
Forum - 07/24/2018
I don't see that the labor operation within the 2018 Malibu LTG allows additional time for an alignment. If an alignment is necessary with the performance of the repair, may consider submitting a Labor Time Request for Review Form (found within...
Parts amount excessive when there's only one part? - 08/23/2019
... I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and they said it's because this is a system limited labor operation. What does that mean? ...
Forum - 05/22/2019
It has always been to my understanding, that diag for most labor operations (apart from electrical diag) is included in the standard base repair time. Now when it comes to labor operations that call for electrical diag, I always thought it was because...
Forum - 05/29/2019
Could it be a Misbuild situation? That may be another option to look into. I got a car in, years ago, with 3 painted door handles and 1 chrome! I used the misbuild option, as it was clearly not transportation damage
Lower Control Arm Weld-A182202370 - 05/29/2019
Hello Everyone!How is everyone processing their claims for this recall? We have about 20 open job cards with this recall. Since there is a stop sell on the vehicle am I able to close out the recall to get the job card closed or should I leave...
Forum - 03/26/2019
Recall opcodes are one and done. I'm still a little gray on what is 12 and what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages...
I understand that you are suppose to use 4067490 for replacing the engine but what is the labor op for repairing an engine? Since you have to have both labor ops in order to do a cost comparision.
Forum - 12/18/2017
... the replacement of the component itself is an electronic exchange, but in our restricted labor operations, the labor operation for the reprogramming does not appear on the list....
Exhaust Particulate Filter Cleaning (DEF Regeneration) - 12/07/2017
Is it just me or did last month the base time for labor operation 4025942 say ST for Straight Time? I submitted a few claims last month as straight time and another one came up this month that will also be this same labor operation. However, this time...
Antenna Leak - 02/12/2018
... allowing water to leak in." Correction "Removed the left sunshade, removed the surrounding trim, dropped the left side of the headliner, removed roof antenna, applied butyl to the seal and reassembled all removed parts." I understand the antenna is the...
Forum - 01/17/2018
When we claim for Optikleen that was added during the PDI, we simply go into the paid claim using "view by job card" and A----- (last 5 of VIN) to pull up the auto paid PDI. Do an adjust, add any fluids in the parts section and submit with notes...
Forum - 02/05/2018
If I'm understanding Added Operations correctly, and I'm responding to verify my understanding of this as well, you would add a line but you don't need added operation approvals because the line is still addressing the 1 concern. Please wait...
Electronic Exchange Administrative Allowance Limit - 02/02/2018
... electronic exchanges limited to just one? We had to replace 2 displays. I used labor operation 3423420 and for both of them since there's not a labor operation for the different seats. I submitted a claim for GM Authorization approval...
Forum - 03/05/2018
Since the bullentin calls for flushing and draining fluid for transmission, i think i would use the op code to replace transmission pan(8462930) and have service manager sign off for closest to op code.
PQC contact center required to call prior to assembly replacement? - 03/26/2018
Per 16-na-338 -Global Warranty Management (GWM) will identify associated Labor Operations that require PQC contact on the “Items Not Allowed” tab under Analyze Warranty/View Service Agent Profile. Scroll to the right to view effective dates...
Forum - 04/26/2018
Check out bulletin 04-00-89-015 Warranty Administration - Required Operating Procedures. In the comments field to the right of Added Operations and Warranty on Dealer-Owned Inventory, it has what is required. Hope this helps!
WARRANTY ADM. - 05/10/2018
If we have a leaking camshaft cover gasket is it covered under powertrain? The cover is a powertrain covered item. There is no op for gasket alone. We would use cover op.
Forum - 11/28/2018
How does a tech know if labor op has diag time. We had a wire shorted under console labor op 5430902 pays .5 no diag. Our first clock time was to install 5 in line fuses to determine what component was causing the fuse to blow. Since no diag listed our...
Forum - 10/03/2018
Personally, I would refrain from using a CCND op code for a leak analysis with no problem found. Odds are the vehicle will be back then you will have a repeat repair on your hands. That being said... I think you might be able to use an op code...
Forum - 05/18/2018
I would probably ask my DMA about the recalls, they (recalls) can be manually closed, but I'm not sure of the process. I think they need more options for labor operations in some cases to help with these weird situations.
Forum - 07/09/2018
TO RETRIEVE A LOST SPS PROGRAMMING CODE: *Go to the computer used to program the vehicle and open up TIS. *Open up Service Programming System. *Start SPS *Go to settings. *Go to warranty claim code tab - the history of your...
Forum - 06/05/2018
While reviewing the June release of the Powertrain Coverage Code Table I came across several CCND labor operations. It appears as though the following CCND labor operations have been included in the Powertrain Coverage Code Table for the past couple of...
Forum - 06/12/2018
I am trying to use labor operation 8421160, like what the warranty job aid says to use. There are only 2 options, that one and 8421162. It is on a 2015 Chevy Silverado 4WD
Forum - 08/24/2018
I know that it goes by the date that the RO was opened. Not the repair (when the tech actually repaired/clocked) I had a ticket that the tech did not finish a repair until 3 days into the next month due to waiting on parts. By the time that he finished...
Forum - 08/28/2018
Select preface, Maintenance programs, new vehicle & cpo labor op codes(us). That will bring up the op codes and pricing list. Hope this helps.
Forum - 07/24/2018
I don't see that the labor operation within the 2018 Malibu LTG allows additional time for an alignment. If an alignment is necessary with the performance of the repair, may consider submitting a Labor Time Request for Review Form (found within...
Parts amount excessive when there's only one part? - 08/23/2019
... I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and they said it's because this is a system limited labor operation. What does that mean? ...
Forum - 05/22/2019
It has always been to my understanding, that diag for most labor operations (apart from electrical diag) is included in the standard base repair time. Now when it comes to labor operations that call for electrical diag, I always thought it was because...
Forum - 05/29/2019
Could it be a Misbuild situation? That may be another option to look into. I got a car in, years ago, with 3 painted door handles and 1 chrome! I used the misbuild option, as it was clearly not transportation damage
Lower Control Arm Weld-A182202370 - 05/29/2019
Hello Everyone!How is everyone processing their claims for this recall? We have about 20 open job cards with this recall. Since there is a stop sell on the vehicle am I able to close out the recall to get the job card closed or should I leave...
Forum - 03/26/2019
Recall opcodes are one and done. I'm still a little gray on what is 12 and what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages...
Transportation Damage- Roof Replacement - 03/14/2019
I have a old body 2019 silverado, with transportation damage on almost the entire roof of the truck. Our body shop is telling me they need to replace the roof panel but there is no labor op to replace the roof panel in the LTG. Curious is anyone knows...
Transmission Srv Learn Procedure - 02/27/2019
Hi allHoping someone can help me out here. I have a tech who performed a transmission relearn/reset the transmisson adaptive functions. There is a bulletin for the 8 speeds but I can't find anything for the 6 speeds. The system is not accepting the labor...
Determining a Pyramid Repair - 12/20/2018
... be, but I can't figure out how it would be considered pyramding unless it's based on the labor operation only. We had to replace the right front carpet and the left front carpet. Since I didn't see a "both" labor operation and one didn't...
2019 AUTHORIZATION UPDATES - 01/23/2019
... update it states " The authorization requirement for Customer Concern Not Duplicated labor operations has been removed". But the email I received from GM (reference number GCUS-9-7168) states " Service manager approval PRIOR to submission...
Forum - 04/10/2020
Ok. So i just typed in N192261050 in the search bar in global . In the Feb. 4,2020 article it states to claim the 0.3 labor hrs. for your first op code and 0.2 labor hrs. for your 2nd op code.
oil leak (10 seals/gaskets!) - 05/07/2020
Having a hard time locating an appropriate Op code. Tech had an "oil pan to be leaking due to insufficient sealing." "removed and resealed oil pan"10 seals or gaskets replaced, various bolts and sealant. 6 separate clock punches totaling...
What Would You Do - 01/20 - 01/03/2020
... September 13 the customer brought their vehicle to the service department with a steering wheel inoperative concern. The technician found no function the right-side controls and only cruise control function on the left side. The technician checked power...
Forum - 01/17/2020
Actually you use the empowerment portal to submit for restricted CPO labor operations. (which could be DMA routed I guess) kturner, my rule of thumb is, if I check the restricted opcode list and I don't see the opcode that the TSB lists, I submit it. Haven't...
Forum - 02/18/2020
Your DMS system should have an op code set-up to track these, or you may not get proper accounting of the use. Our admin put an op in our miscellaneous section to add the credit to the ticket, that gm could track redemption with.
RENTAL WITH CCND? - 03/02/2020
Can I claim a rental with a CCND labor op? They kept the vehicle overnight to test it again in the morning but did not find anything wrong. There were no repairs needed on the vehicle. Or is there another labor op that can be used for a rental without...
Forum - 03/02/2020
You may elect to claim a one-day rental with a CCND operation, or submit the one-day rental expense using labor operation 0600008 (one-day rental when no warranty repair is performed). Bulletin 07-00-89-037
Forum - 10/16/2019
Open a new job card. You will need the original paid receipt to put with your job card. Refer to the special policy to be reimbursed. It will give you an op code to use for the reimbusement. Write the customer the check for the paid amount and keep ...
Fastener Failure - 10/16/2019
I'm not sure what labor operation I would use when a fastener is the failure of a component. Example: roof rack threaded inserts(in the roof panel) are stripped out and allowing water to intrude inside the vehicle. Quite labor intensive-headliner lowered,...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Tires Replacement - 10/07/2019
So I have a claim for tire replacement using labor op 8060480 it was rejected stating that it needs to be GM Authorized. I just submitted another claim with the same labor op and didn't need to GM Authorize...the first claim was only for 1 tire...
Forum - 10/10/2019
Did you have to partially remove factory primer? If not you may have to use the partial finish labor op. I have ran into this problem lately. Depending on the size of repair, I have had to use the partial refinish labor op. Ho...
Forum - 11/14/2019
So if there is only 1 labor op, with different times for each side, is it submitted together? I have a repair that generated from following bulletin 18-na-183. The procedure that had the special labor op, did not correct concern and we had to replace...
Forum - 10/16/2019
Without doing a great deal of research I'd probably look up the operation code for the module that he recalibrated. Use that as the closest labor operation, should pay straight time based on actual punch time and it should be less than module replace...
BULLETIN 18NA323 - 10/18/2019
Does anyone know what is the proper way to submit for this bulletin. It states to replace both Main and Aux batteries if they failed. Is the advisor suppose to open two different lines since it has a labor op for each battery or can it be submitted in...
Forum - 01/03/2020
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending. For example, if the paint defect is in the fender and the fender needed a full color/clear coat paint repair,...
Forum - 10/10/2019
As Brenda mentioned, depending on the size of the issue, it may be necessary to use a "partial" vs a "full" labor operation. Although the liftgate labor operation correlates with the damage area code (52). Take a look at Document ID 2965426 for helpful...
What Would You Do - 02/20 - 01/29/2020
... ZREG, and ZSCT. The customer was aware that their vehicle’s title was branded, but was hopeful that the converter would be a covered component. The repairing technician determined that part number 25197217 Manifold Assembly-Exhaust (with 3...
Forum - 01/10/2020
Hi kturner! Since the bulletin states B2B coverage, recommend selecting a corresponding labor operation from the LTG (rather than the bulletin specific labor operation). Confirm that the operation is covered by CPO and if it is, submit for payment.&n...
Forum - 04/09/2019
Hi cfisk123! The Special Program Labor Operations Reference Card lists all of the maintenance programs including the terms associated with the program, labor operation(s), and reimbursement. The card is found within the Resources tab of the Warranty Community....
Forum - 08/23/2019
Possibly an issue with the labor operation (part expense is excessive for the selected labor operation) vs an issue with the part cost. Confirm that the labor operation is best suited to the causal part. If you would like, email a copy of the job...
I have a old body 2019 silverado, with transportation damage on almost the entire roof of the truck. Our body shop is telling me they need to replace the roof panel but there is no labor op to replace the roof panel in the LTG. Curious is anyone knows...
Transmission Srv Learn Procedure - 02/27/2019
Hi allHoping someone can help me out here. I have a tech who performed a transmission relearn/reset the transmisson adaptive functions. There is a bulletin for the 8 speeds but I can't find anything for the 6 speeds. The system is not accepting the labor...
Determining a Pyramid Repair - 12/20/2018
... be, but I can't figure out how it would be considered pyramding unless it's based on the labor operation only. We had to replace the right front carpet and the left front carpet. Since I didn't see a "both" labor operation and one didn't...
2019 AUTHORIZATION UPDATES - 01/23/2019
... update it states " The authorization requirement for Customer Concern Not Duplicated labor operations has been removed". But the email I received from GM (reference number GCUS-9-7168) states " Service manager approval PRIOR to submission...
Forum - 04/10/2020
Ok. So i just typed in N192261050 in the search bar in global . In the Feb. 4,2020 article it states to claim the 0.3 labor hrs. for your first op code and 0.2 labor hrs. for your 2nd op code.
oil leak (10 seals/gaskets!) - 05/07/2020
Having a hard time locating an appropriate Op code. Tech had an "oil pan to be leaking due to insufficient sealing." "removed and resealed oil pan"10 seals or gaskets replaced, various bolts and sealant. 6 separate clock punches totaling...
What Would You Do - 01/20 - 01/03/2020
... September 13 the customer brought their vehicle to the service department with a steering wheel inoperative concern. The technician found no function the right-side controls and only cruise control function on the left side. The technician checked power...
Forum - 01/17/2020
Actually you use the empowerment portal to submit for restricted CPO labor operations. (which could be DMA routed I guess) kturner, my rule of thumb is, if I check the restricted opcode list and I don't see the opcode that the TSB lists, I submit it. Haven't...
Forum - 02/18/2020
Your DMS system should have an op code set-up to track these, or you may not get proper accounting of the use. Our admin put an op in our miscellaneous section to add the credit to the ticket, that gm could track redemption with.
RENTAL WITH CCND? - 03/02/2020
Can I claim a rental with a CCND labor op? They kept the vehicle overnight to test it again in the morning but did not find anything wrong. There were no repairs needed on the vehicle. Or is there another labor op that can be used for a rental without...
Forum - 03/02/2020
You may elect to claim a one-day rental with a CCND operation, or submit the one-day rental expense using labor operation 0600008 (one-day rental when no warranty repair is performed). Bulletin 07-00-89-037
Forum - 10/16/2019
Open a new job card. You will need the original paid receipt to put with your job card. Refer to the special policy to be reimbursed. It will give you an op code to use for the reimbusement. Write the customer the check for the paid amount and keep ...
Fastener Failure - 10/16/2019
I'm not sure what labor operation I would use when a fastener is the failure of a component. Example: roof rack threaded inserts(in the roof panel) are stripped out and allowing water to intrude inside the vehicle. Quite labor intensive-headliner lowered,...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Tires Replacement - 10/07/2019
So I have a claim for tire replacement using labor op 8060480 it was rejected stating that it needs to be GM Authorized. I just submitted another claim with the same labor op and didn't need to GM Authorize...the first claim was only for 1 tire...
Forum - 10/10/2019
Did you have to partially remove factory primer? If not you may have to use the partial finish labor op. I have ran into this problem lately. Depending on the size of repair, I have had to use the partial refinish labor op. Ho...
Forum - 11/14/2019
So if there is only 1 labor op, with different times for each side, is it submitted together? I have a repair that generated from following bulletin 18-na-183. The procedure that had the special labor op, did not correct concern and we had to replace...
Forum - 10/16/2019
Without doing a great deal of research I'd probably look up the operation code for the module that he recalibrated. Use that as the closest labor operation, should pay straight time based on actual punch time and it should be less than module replace...
BULLETIN 18NA323 - 10/18/2019
Does anyone know what is the proper way to submit for this bulletin. It states to replace both Main and Aux batteries if they failed. Is the advisor suppose to open two different lines since it has a labor op for each battery or can it be submitted in...
Forum - 01/03/2020
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending. For example, if the paint defect is in the fender and the fender needed a full color/clear coat paint repair,...
Forum - 10/10/2019
As Brenda mentioned, depending on the size of the issue, it may be necessary to use a "partial" vs a "full" labor operation. Although the liftgate labor operation correlates with the damage area code (52). Take a look at Document ID 2965426 for helpful...
What Would You Do - 02/20 - 01/29/2020
... ZREG, and ZSCT. The customer was aware that their vehicle’s title was branded, but was hopeful that the converter would be a covered component. The repairing technician determined that part number 25197217 Manifold Assembly-Exhaust (with 3...
Forum - 01/10/2020
Hi kturner! Since the bulletin states B2B coverage, recommend selecting a corresponding labor operation from the LTG (rather than the bulletin specific labor operation). Confirm that the operation is covered by CPO and if it is, submit for payment.&n...
Forum - 04/09/2019
Hi cfisk123! The Special Program Labor Operations Reference Card lists all of the maintenance programs including the terms associated with the program, labor operation(s), and reimbursement. The card is found within the Resources tab of the Warranty Community....
Forum - 08/23/2019
Possibly an issue with the labor operation (part expense is excessive for the selected labor operation) vs an issue with the part cost. Confirm that the labor operation is best suited to the causal part. If you would like, email a copy of the job...
What Would You Do - 09/19 - 08/27/2019
... it with the closest cover, as the original cover was no longer available. The only labor operation available in the LTG for a tonneau cover is for Dealer Installed GM Accessory Repairs, which did not apply. The cover, at that point, appeared to...
Forum - 08/29/2019
Find the operation code for the failed component. Go to the Warranty resource center and download the new CPO guide. Or, look for "LABOR OPERATIONS THAT REQUIRE PRE-APPROVAL" Hit CTRL+F and type in the op code. If it comes up on the list it is restricted...
Forum - 06/20/2019
... worth. I may do them on these with the update. Not sure about that other thing. Don't hold tickets open, this is an example as to why. There are instances in which you might do this but I would consider that to be rare. Did someone tell you to leave...
Simplifying Clocking Information - 07/20/2018
Hi,I'm trying to simplify what GM requires as far as clocking. I've come up with the below information and was hoping to get some comments as far as acccuracy and what should be added or removed. Thanks. Clocking Tickets for GM · ...
Forum - 08/04/2018
... specifically answer your question because it might be different based on years or available labor operations. That being said, based on your original question I would probably use the closest operation of the sensor (just like cnkraemer said) but be...
Forum - 09/20/2018
... management signature, although it is not addressed in P&P Article 3.2.4 or the Required Operating Procedures bulletin). Add On repairs: When servicing new/used inventory, management authorization is required for added operations, excluding...
Bulletin #PIE0485: Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History - 11/01/2018
Alright so we have a 2015 Impala with 65k miles that is in or shop right now that came in with the described issue in bulletin #PIE0485 (Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History) Tech...
Forum - 11/28/2018
Unfortunately there isn't a super easy "rule of thumb" with diagnostic time and labor operations that allow it. With that being said, certain repair groups do contain electrical related operations that have a diagnostic time allowance. Those...
Forum - 12/03/2018
... of work. After you get past a few years of crazy it isn't too bad. Here anyone can look up labor ops, the techs do pretty good but sometimes they are off. Our position is that it is the responsibility of the service advisor to be sure the ticket is coded...
Forum - 03/20/2018
So does that only apply to labor operations that show ST in the labor time guide? I was operating under the impression that all closest labor operations were paid based on punch time? (which in my twisted brain means they are straight time) Pardon my...
Forum - 02/13/2018
Teach your techs to run a .3 time stamp first, no matter what, on whatever they do. In my opinion it is wrong, but GM's rationale is that the first step in repairing the vehicle from a tech standpoint is to perform SBD. Stragegy Based Diagnosis is...
What Would You Do - 05/22 - 04/26/2022
... the concern, disassembled the engine, and sent the heads out for pressure testing. The machine shop found that the heads were warped more than .003” and milled the head. After milling, the heads were out of spec. The technician replaced the...
What Would You Do - 06/22 - 05/25/2022
... panel trim break down concern on the third line of the claim. The technician found that the SOP on line one was incorrect and ordered the correct part. The line was closed as no charge.The technician verified that the materials were breaking down...
Forum - 02/14/2022
... are combining base times and add times. You cannot do that in global warranty. You must choose one opcode and use the base time for that opcode then any published add time for that opcode. The other bank would be OLH based on actual timestamps not to...
Forum - 01/28/2022
... coverage is flawed because the powertrain table is not vehicle-specific. The table lists opcodes for all makes and models and you have to verify vehicle context before deciding that it is a covered item. You cannot use text search terms. The opcode must...
What Would You Do - 11/20 - 10/27/2020
... with 14,284 miles. The customer visited their dealership for a LOF, MPVI, and performance of open Customer Satisfaction Recall N192264451: Premature Brake Wear Notification.The recall addresses a condition in which the software calculation that is reported...
Forum - 05/06/2020
Managers are not required to sign for "closest operation" operation usage anymore. Tech pay time should be based on actual time punched, anything over published time for that operation code would be OLH and require proper time stamps and management approvals...
Forum - 07/17/2020
... use whatever they click on first. I get them all the time for the EBCM reprogram, they use the operation codes from whatever recall they want. It really drives me crazy. I never seem to catch them until they reject because I don't realize how lazy they...
Forum - 04/13/2021
... punch on the RO to get payment. So if you have someone that lets the ticket sit for several days open after the last time punch that isn't going to help anyone. That can be a little tricky if you are just looking at the open and close dates on the RO....
Forum - 04/13/2021
... bumper to bumper coverage. If you look at the bulletins they all have that phrase right above the opcode box that clarifies coverage codes. For it to be powertrain covered that opcode would have to be on the powertrain table. Checking on an included...
Forum - 02/15/2021
Yep, if the opcode is not on the restricted list then use the TSB opcode. If it is on the restricted list then use the base opcode. Remember a TSB is a diagnostic tool for the most part, it helps the tech find the issue and can identify a specific fix....
Forum - 01/29/2021
Hi CarolRoyal, If the LTG does not have an applicable labor operation for the repair performed, a closest to operation is selected from the LTG and submitted. The apropriate labor time is entered in the base labor field. In the event of an unusual...
Forum - 04/24/2023
I would be cautious. This recall shows open on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep...
Forum - 07/18/2022
... think I can answer your question. This sounds like they are using an old TSB but you can't use the opcode for that bulletin on a vehicle it doesn't apply to although the same fix may have applied. If this is the case you just need to find something that...
Forum - 06/29/2022
... time. Once the vehicle is diagnosed the tech would clock off and proceed to look up the labor operation for the repair. If there is a published time associated with the procedure, clock time to support base labor time is not required. If the labor operation...
... it with the closest cover, as the original cover was no longer available. The only labor operation available in the LTG for a tonneau cover is for Dealer Installed GM Accessory Repairs, which did not apply. The cover, at that point, appeared to...
Forum - 08/29/2019
Find the operation code for the failed component. Go to the Warranty resource center and download the new CPO guide. Or, look for "LABOR OPERATIONS THAT REQUIRE PRE-APPROVAL" Hit CTRL+F and type in the op code. If it comes up on the list it is restricted...
Forum - 06/20/2019
... worth. I may do them on these with the update. Not sure about that other thing. Don't hold tickets open, this is an example as to why. There are instances in which you might do this but I would consider that to be rare. Did someone tell you to leave...
Simplifying Clocking Information - 07/20/2018
Hi,I'm trying to simplify what GM requires as far as clocking. I've come up with the below information and was hoping to get some comments as far as acccuracy and what should be added or removed. Thanks. Clocking Tickets for GM · ...
Forum - 08/04/2018
... specifically answer your question because it might be different based on years or available labor operations. That being said, based on your original question I would probably use the closest operation of the sensor (just like cnkraemer said) but be...
Forum - 09/20/2018
... management signature, although it is not addressed in P&P Article 3.2.4 or the Required Operating Procedures bulletin). Add On repairs: When servicing new/used inventory, management authorization is required for added operations, excluding...
Bulletin #PIE0485: Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History - 11/01/2018
Alright so we have a 2015 Impala with 65k miles that is in or shop right now that came in with the described issue in bulletin #PIE0485 (Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History) Tech...
Forum - 11/28/2018
Unfortunately there isn't a super easy "rule of thumb" with diagnostic time and labor operations that allow it. With that being said, certain repair groups do contain electrical related operations that have a diagnostic time allowance. Those...
Forum - 12/03/2018
... of work. After you get past a few years of crazy it isn't too bad. Here anyone can look up labor ops, the techs do pretty good but sometimes they are off. Our position is that it is the responsibility of the service advisor to be sure the ticket is coded...
Forum - 03/20/2018
So does that only apply to labor operations that show ST in the labor time guide? I was operating under the impression that all closest labor operations were paid based on punch time? (which in my twisted brain means they are straight time) Pardon my...
Forum - 02/13/2018
Teach your techs to run a .3 time stamp first, no matter what, on whatever they do. In my opinion it is wrong, but GM's rationale is that the first step in repairing the vehicle from a tech standpoint is to perform SBD. Stragegy Based Diagnosis is...
What Would You Do - 05/22 - 04/26/2022
... the concern, disassembled the engine, and sent the heads out for pressure testing. The machine shop found that the heads were warped more than .003” and milled the head. After milling, the heads were out of spec. The technician replaced the...
What Would You Do - 06/22 - 05/25/2022
... panel trim break down concern on the third line of the claim. The technician found that the SOP on line one was incorrect and ordered the correct part. The line was closed as no charge.The technician verified that the materials were breaking down...
Forum - 02/14/2022
... are combining base times and add times. You cannot do that in global warranty. You must choose one opcode and use the base time for that opcode then any published add time for that opcode. The other bank would be OLH based on actual timestamps not to...
Forum - 01/28/2022
... coverage is flawed because the powertrain table is not vehicle-specific. The table lists opcodes for all makes and models and you have to verify vehicle context before deciding that it is a covered item. You cannot use text search terms. The opcode must...
What Would You Do - 11/20 - 10/27/2020
... with 14,284 miles. The customer visited their dealership for a LOF, MPVI, and performance of open Customer Satisfaction Recall N192264451: Premature Brake Wear Notification.The recall addresses a condition in which the software calculation that is reported...
Forum - 05/06/2020
Managers are not required to sign for "closest operation" operation usage anymore. Tech pay time should be based on actual time punched, anything over published time for that operation code would be OLH and require proper time stamps and management approvals...
Forum - 07/17/2020
... use whatever they click on first. I get them all the time for the EBCM reprogram, they use the operation codes from whatever recall they want. It really drives me crazy. I never seem to catch them until they reject because I don't realize how lazy they...
Forum - 04/13/2021
... punch on the RO to get payment. So if you have someone that lets the ticket sit for several days open after the last time punch that isn't going to help anyone. That can be a little tricky if you are just looking at the open and close dates on the RO....
Forum - 04/13/2021
... bumper to bumper coverage. If you look at the bulletins they all have that phrase right above the opcode box that clarifies coverage codes. For it to be powertrain covered that opcode would have to be on the powertrain table. Checking on an included...
Forum - 02/15/2021
Yep, if the opcode is not on the restricted list then use the TSB opcode. If it is on the restricted list then use the base opcode. Remember a TSB is a diagnostic tool for the most part, it helps the tech find the issue and can identify a specific fix....
Forum - 01/29/2021
Hi CarolRoyal, If the LTG does not have an applicable labor operation for the repair performed, a closest to operation is selected from the LTG and submitted. The apropriate labor time is entered in the base labor field. In the event of an unusual...
Forum - 04/24/2023
I would be cautious. This recall shows open on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep...
Forum - 07/18/2022
... think I can answer your question. This sounds like they are using an old TSB but you can't use the opcode for that bulletin on a vehicle it doesn't apply to although the same fix may have applied. If this is the case you just need to find something that...
Forum - 06/29/2022
... time. Once the vehicle is diagnosed the tech would clock off and proceed to look up the labor operation for the repair. If there is a published time associated with the procedure, clock time to support base labor time is not required. If the labor operation...
Forum - 01/11/2023
Do you have some specific examples? Sometimes if it is related to something like a sensor learn procedure I will use an opcode for the sensor but just for a few tenths and document that you are using a closest operation. They have the opcodes for the...
What Would You Do? - 03/23 - 02/28/2023
... 18-NA-263 Variable Diagnostic Time Allowances, updated on 2/17/2023, validates that certain labor operations in the LTG will include diagnosis time allowances. The time allowances are identified as an add time in the LTG as follows:0.0-1.0 Diagnosis...
PIP4364. Fuel Composition test for P0172 - 08/14/2008
Looking for a labor op for this operation. Tech required to test fuel composition, drain and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone...
Re: No Start on New DuraMax - 01/04/2008
... take if for a test drive. Well it wouldn't start. When they raised the hood, out jumped the mama oppossum. There were babies in her pouch and babies in a nest- and salesman all over the top of desks!!!!! Doors were openend and the Moma finally went...
Re: BRAKE CLEANING - 12/23/2008
... front or rear brakes (H0042, H0043) for the amount of time the tech punched.[/quote] These labor ops you have to have LRO to submit. [/quote] It would be a closest labor op use narna for a fail and should pay. You should also put into comments that...
Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. If the labor op has no add for diag, olh needs to be signed off by the service manager then put in the olh slot. I've had trouble with my service...
Rear Object Sensor question - 02/25/2009
... Light came back on AGAIN, and now it shows sensor 2 (left middle)as short to battery. The opcode is R4114, pays .2, diag .3 for ONE. Paint code is GD ($20.86). Ok, here is the question: We ordered & painted & installed three sensors. Would the...
Re: 2010 VEHICLE - LABOR TIME ??? - 09/24/2009
... times for new program launches will initially follow a Straight-Time Averaging process. Selected operations will be time studied after vehicle introduction following established procedures. Straight-Time labor operations will be averaged based on actual...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
The Certified Operations Guide is now available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide...
POWER TRAIN QUESTION - 10/29/2009
... FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES DEALER AUTHORIZATION. I LOOKED UNDER MY LABOR OP LIST FOR POWERTRAIN AND IT IS LISTED. WHAT DO YOU THINK?? THANKS...
Re: PDI ADD TIME CADILLAC SRX - 12/11/2009
This particular 2010 Cadillac SRX does show a dealer installed option of Roof Cross Rails (VQQ) in GMVIS although there IS NOT a labor allowance for their installation in the LTG with operation Z6998. Additionally, I reviewed active and archived administrative...
Re: POWER TRAIN QUESTION - 11/20/2009
... part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler Lines (At Trans) - Replace OPERATION NUMBER: K6120 (not a powertrain warranty covered operation) ...
Re: New DVM - 11/19/2009
The Warranty Support Center opened on November 2. For a period in October, prior to the opening of the WSC, your Field Warranty Specialist (Tonia: your FWS is Rob Ross, North Central Region) was reviewing all of your H-route claims. Each dealership...
Re: HVAC ODOR - 07/01/2010
[quote] CONNIEV: i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too [/quote] If...
Re: Global Warranty and ADP users - 03/05/2010
... just switched to ADP Feb. 2nd. Do your advisors have to split the RO's to leave the warranty open if there's cust. pay and warranty on the RO. Seems like a big hassle to do this. Reynolds let you invoice only the customer portion of the RO leaving...
Re: Global Warranty and ADP users - 03/08/2010
Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid, they put the hard copy in my warranty box in their office. Most of the time...
ON-GOING BATTLE WITH TECHS - 07/06/2011
IS MY TRAIN OF THINKING CORRECT (HOW IVE BEEN TAUGHT) I HAVE A 2007 HHR... LABOR OP J0518 /CYL HEAD PAYS 7.4, TOTAL "ACTUAL" TECH TIME 6.7 (WHICH INCLUDES LEAK TEST .7 & .9 SWAP/BUILD CYL HEAD) ---- I HAVE BEEN TAUGHT: IF TECH HAS LESS THAN WHAT LABOR...
Re: 2011 Malibu paint issue - 07/22/2011
[quote] Chris: Actually, the weatherstrip labor operations should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations. [/quote] I wondered about...
Re: Would you submit this as warranty? - 04/26/2011
I think I would op code - C6871 Cover And/Or Pad, Front Seat Cushion - Left - R&R Or Replace. OPERATION NUMBER: C6871 LABOR TIME: 1.1 Coverage Code: Sublet S2 To Repair ADD: 0.5 To Replace Frame ADD: 0.2 There is a option in this op code for...
2005 SUBURBAN - FUEL LEVEL SENSOR - 11/10/2010
I have located op code L1197 for VIN#3GNEC16Z55G257495 Which states 1.5 base for left tank --- claim rejects for base labor exceeds for L1197 .... when I pull up SI & type in fuel level it brings that op code info up, but to the right states effective...
Re: GM Radio Upgrade ? - 11/19/2010
General Motors Warranty Operations G_0000051930 Date: March 19, 2010 To: All General Motors Dealers Attention: Service Manager and Warranty Administrator Subject: Dealer Installed GM Accessories Specific labor operations (I labor...
Re: Complaint Codes - 01/15/2013
... not resubmit these transactions until further notice. Error codes 073 and 077 (related to Other Labour Hours) - The fix for this issue should be deployed tonight. We will test this tomorrow and send another message when these rejects can be resubmitted....
Process for over the counter parts - 11/09/2012
... facility does an over the counter parts exchange (part only) that a Job Card does not need to be opened and that I can just enter all of my info from the Parts invoice directly. However, I have run into a parts warranty today where the outside repair...
Re: Engineering Information and the exact customer concern - 11/30/2012
Why is your SM so hot on that labor op? If the vehicle is still under warranty, it should cover with a reg labor op. If they are going off the code as the only form of diag, it sounds like the tech is looking for an easy way out, or the time in the...
Re: reimbursement for special coverage - 04/15/2013
... you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labour, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized General Motors Service Agent. Your...
Do you have some specific examples? Sometimes if it is related to something like a sensor learn procedure I will use an opcode for the sensor but just for a few tenths and document that you are using a closest operation. They have the opcodes for the...
What Would You Do? - 03/23 - 02/28/2023
... 18-NA-263 Variable Diagnostic Time Allowances, updated on 2/17/2023, validates that certain labor operations in the LTG will include diagnosis time allowances. The time allowances are identified as an add time in the LTG as follows:0.0-1.0 Diagnosis...
PIP4364. Fuel Composition test for P0172 - 08/14/2008
Looking for a labor op for this operation. Tech required to test fuel composition, drain and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone...
Re: No Start on New DuraMax - 01/04/2008
... take if for a test drive. Well it wouldn't start. When they raised the hood, out jumped the mama oppossum. There were babies in her pouch and babies in a nest- and salesman all over the top of desks!!!!! Doors were openend and the Moma finally went...
Re: BRAKE CLEANING - 12/23/2008
... front or rear brakes (H0042, H0043) for the amount of time the tech punched.[/quote] These labor ops you have to have LRO to submit. [/quote] It would be a closest labor op use narna for a fail and should pay. You should also put into comments that...
Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. If the labor op has no add for diag, olh needs to be signed off by the service manager then put in the olh slot. I've had trouble with my service...
Rear Object Sensor question - 02/25/2009
... Light came back on AGAIN, and now it shows sensor 2 (left middle)as short to battery. The opcode is R4114, pays .2, diag .3 for ONE. Paint code is GD ($20.86). Ok, here is the question: We ordered & painted & installed three sensors. Would the...
Re: 2010 VEHICLE - LABOR TIME ??? - 09/24/2009
... times for new program launches will initially follow a Straight-Time Averaging process. Selected operations will be time studied after vehicle introduction following established procedures. Straight-Time labor operations will be averaged based on actual...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
The Certified Operations Guide is now available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide...
POWER TRAIN QUESTION - 10/29/2009
... FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES DEALER AUTHORIZATION. I LOOKED UNDER MY LABOR OP LIST FOR POWERTRAIN AND IT IS LISTED. WHAT DO YOU THINK?? THANKS...
Re: PDI ADD TIME CADILLAC SRX - 12/11/2009
This particular 2010 Cadillac SRX does show a dealer installed option of Roof Cross Rails (VQQ) in GMVIS although there IS NOT a labor allowance for their installation in the LTG with operation Z6998. Additionally, I reviewed active and archived administrative...
Re: POWER TRAIN QUESTION - 11/20/2009
... part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler Lines (At Trans) - Replace OPERATION NUMBER: K6120 (not a powertrain warranty covered operation) ...
Re: New DVM - 11/19/2009
The Warranty Support Center opened on November 2. For a period in October, prior to the opening of the WSC, your Field Warranty Specialist (Tonia: your FWS is Rob Ross, North Central Region) was reviewing all of your H-route claims. Each dealership...
Re: HVAC ODOR - 07/01/2010
[quote] CONNIEV: i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too [/quote] If...
Re: Global Warranty and ADP users - 03/05/2010
... just switched to ADP Feb. 2nd. Do your advisors have to split the RO's to leave the warranty open if there's cust. pay and warranty on the RO. Seems like a big hassle to do this. Reynolds let you invoice only the customer portion of the RO leaving...
Re: Global Warranty and ADP users - 03/08/2010
Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid, they put the hard copy in my warranty box in their office. Most of the time...
ON-GOING BATTLE WITH TECHS - 07/06/2011
IS MY TRAIN OF THINKING CORRECT (HOW IVE BEEN TAUGHT) I HAVE A 2007 HHR... LABOR OP J0518 /CYL HEAD PAYS 7.4, TOTAL "ACTUAL" TECH TIME 6.7 (WHICH INCLUDES LEAK TEST .7 & .9 SWAP/BUILD CYL HEAD) ---- I HAVE BEEN TAUGHT: IF TECH HAS LESS THAN WHAT LABOR...
Re: 2011 Malibu paint issue - 07/22/2011
[quote] Chris: Actually, the weatherstrip labor operations should be used , even though they weren't replaced, with the paint time in OLT. They are what caused the scratches, therefore they are the failed labor operations. [/quote] I wondered about...
Re: Would you submit this as warranty? - 04/26/2011
I think I would op code - C6871 Cover And/Or Pad, Front Seat Cushion - Left - R&R Or Replace. OPERATION NUMBER: C6871 LABOR TIME: 1.1 Coverage Code: Sublet S2 To Repair ADD: 0.5 To Replace Frame ADD: 0.2 There is a option in this op code for...
2005 SUBURBAN - FUEL LEVEL SENSOR - 11/10/2010
I have located op code L1197 for VIN#3GNEC16Z55G257495 Which states 1.5 base for left tank --- claim rejects for base labor exceeds for L1197 .... when I pull up SI & type in fuel level it brings that op code info up, but to the right states effective...
Re: GM Radio Upgrade ? - 11/19/2010
General Motors Warranty Operations G_0000051930 Date: March 19, 2010 To: All General Motors Dealers Attention: Service Manager and Warranty Administrator Subject: Dealer Installed GM Accessories Specific labor operations (I labor...
Re: Complaint Codes - 01/15/2013
... not resubmit these transactions until further notice. Error codes 073 and 077 (related to Other Labour Hours) - The fix for this issue should be deployed tonight. We will test this tomorrow and send another message when these rejects can be resubmitted....
Process for over the counter parts - 11/09/2012
... facility does an over the counter parts exchange (part only) that a Job Card does not need to be opened and that I can just enter all of my info from the Parts invoice directly. However, I have run into a parts warranty today where the outside repair...
Re: Engineering Information and the exact customer concern - 11/30/2012
Why is your SM so hot on that labor op? If the vehicle is still under warranty, it should cover with a reg labor op. If they are going off the code as the only form of diag, it sounds like the tech is looking for an easy way out, or the time in the...
Re: reimbursement for special coverage - 04/15/2013
... you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labour, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized General Motors Service Agent. Your...
Forum - 05/11/2017
Hi, Have you had any problems with this new labor operation? We've had a couple this week that rejected for the miscellaneous net amount being excessive for the labor operation. I contacted the DBC and was told that with the new labor operation...
Forum - 07/14/2017
Hello everyone! In years past GM had a defined policy for closest to operations (pre-2016, I believe). The policy was eliminated with a P&P revision, without any further policy statement issued. It remains a Best Practice to document...
What Would You Do - 09/16 - 08/24/2016
... their local dealership for an illuminated check engine soon light and the completion of two open recalls. The service advisor reviewed the Consultant Dashboard and noted the open recalls, as well as that the vehicle was out of the bumper-to-bumper limited...
Forum - 03/27/2017
Open a job card for the reimbursement documenting the support for the reimbursement in 3 C's - include the CAC Case Number. Utilize the labor operation provided by CAC, if provided, or select a closest to operation. Enter the reimbursement amount in the ...
What Would You Do - 04/14 - 04/03/2014
... card contained approximately 30 part lines and authorization by management for policy and other labour hours. ...
Re: Recall 13454 & 14113 - 04/23/2014
Same on the rental. Waiting for payment. I emailed a GM rep and have info on the parts overage. I will copy and paste. We are to put all the parts on one op. If the dealer was billed for the individual parts, they need to put all three or four of those...
Re: What Would You Do - 04/14 - 04/25/2014
... card contained approximately 30 part lines and authorization by management for policy and other labour hours. [/quote] ...
Re: What Would You Do - 04/14 - 04/25/2014
... card contained approximately 30 part lines and authorization by management for policy and other labour hours. [/quote] ...
Ignition Recall Towing - 07/15/2014
0600162, Is this the Labor Op code I use for a vehicle that was towed into the dealership for the ignition recall?
Re: RECALL 14115 - 07/22/2014
labor op is 9100452 for replacement. the bulletin has been released
Re: 15 Chevy Maintenance - 11/24/2014
[quote] Janroa: Can anyone help me with the 2015 2 yr maintenance plan labor op codes? I have a 2015 Chev Silverado Diesel and we topped off DEF. [/quote] THIS LAB OP ONLY PAYS $85.00 EVEN IF YOU TOP OFF DEF.
Re: WIFI ACCESSORY - 09/19/2014
RPO code SFV : Wireless Network Interface Module is listed in the PDI-Dealer Installed - Factory Invoiced Options area of the LTG. Check IVH - "Vehicle Build" for that particular RPO code, it appears as though the job may need to be handled as a ZPDI...
Re: WIFI ACCESSORY - 09/19/2014
3422790 Communication Interface Module Replacement Does not work. I dont see the Communication Interface Module Package labor op.
Re: Labor code ? - 01/23/2014
Check out G_0000179586,labor op 0600108 for up to 1.0. ZREG claim type.
Re: Transprotation Damage - 03/19/2014
I would suggest using the "front bumper fascia trim cap partial refinish color/clear coat - 1440554" operation as closest to.
Re: Looking for lop for def fluid - 04/02/2014
I didnt see one I called DBC and they said there isn't a labor op for just the fluid only if it was part of the PDI.
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
looks like the DBC is saying labor op 0600008. we'll see if it works!
Re: Add Time for Installing Cargo Lights 2014 Silverado - 11/21/2013
ON THE LABOR TIME GUIDE UNDER GENERAL INFORMATION WHERE YOU FIND THE PDI TIME YOU WIL FIND LABOR OP 0590032 IT LISTS ALL THE DEALER INSTALLED ITEMS AND TIMES..
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
My service manager did the DBC chat and they gave us the right op's. Thanks
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/27/2013
Check the dates, folks. That's a very old OP, (Original Post).
Re: Claim $$ we could be missing... - 07/24/2015
... allowance on exchange parts like radios, nav units and such. There will be an "S1" on the labor operation. Plus the $25 admin allowance for that part in net. Also, JL has a list of those labor operations in the help cards. Check out all of their...
Re: bulletin PIT5313C PAINT - 05/18/2015
I would recommend the body side outer panel as a closest to operation for this repair. The area you are referring to is the rocker panel, although there is no longer an operation in the LTG for this component. Kristen / jlwarranty
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Re: chevrolet pre-paid maintenance plan - 10/06/2015
The labor operation for the Chevrolet 2-Year Maintenance Program is 0600723. Reimbursement varies depending on the vehicle model. There are a couple places to find the list of reimbursement amounts: *The Member's Area on www.jlwarranty.com. From the...
Cause Codes - 09/03/2015
So what cause code would everyone use for "sticking valve" or "injector stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious...
Hi, Have you had any problems with this new labor operation? We've had a couple this week that rejected for the miscellaneous net amount being excessive for the labor operation. I contacted the DBC and was told that with the new labor operation...
Forum - 07/14/2017
Hello everyone! In years past GM had a defined policy for closest to operations (pre-2016, I believe). The policy was eliminated with a P&P revision, without any further policy statement issued. It remains a Best Practice to document...
What Would You Do - 09/16 - 08/24/2016
... their local dealership for an illuminated check engine soon light and the completion of two open recalls. The service advisor reviewed the Consultant Dashboard and noted the open recalls, as well as that the vehicle was out of the bumper-to-bumper limited...
Forum - 03/27/2017
Open a job card for the reimbursement documenting the support for the reimbursement in 3 C's - include the CAC Case Number. Utilize the labor operation provided by CAC, if provided, or select a closest to operation. Enter the reimbursement amount in the ...
What Would You Do - 04/14 - 04/03/2014
... card contained approximately 30 part lines and authorization by management for policy and other labour hours. ...
Re: Recall 13454 & 14113 - 04/23/2014
Same on the rental. Waiting for payment. I emailed a GM rep and have info on the parts overage. I will copy and paste. We are to put all the parts on one op. If the dealer was billed for the individual parts, they need to put all three or four of those...
Re: What Would You Do - 04/14 - 04/25/2014
... card contained approximately 30 part lines and authorization by management for policy and other labour hours. [/quote] ...
Re: What Would You Do - 04/14 - 04/25/2014
... card contained approximately 30 part lines and authorization by management for policy and other labour hours. [/quote] ...
Ignition Recall Towing - 07/15/2014
0600162, Is this the Labor Op code I use for a vehicle that was towed into the dealership for the ignition recall?
Re: RECALL 14115 - 07/22/2014
labor op is 9100452 for replacement. the bulletin has been released
Re: 15 Chevy Maintenance - 11/24/2014
[quote] Janroa: Can anyone help me with the 2015 2 yr maintenance plan labor op codes? I have a 2015 Chev Silverado Diesel and we topped off DEF. [/quote] THIS LAB OP ONLY PAYS $85.00 EVEN IF YOU TOP OFF DEF.
Re: WIFI ACCESSORY - 09/19/2014
RPO code SFV : Wireless Network Interface Module is listed in the PDI-Dealer Installed - Factory Invoiced Options area of the LTG. Check IVH - "Vehicle Build" for that particular RPO code, it appears as though the job may need to be handled as a ZPDI...
Re: WIFI ACCESSORY - 09/19/2014
3422790 Communication Interface Module Replacement Does not work. I dont see the Communication Interface Module Package labor op.
Re: Labor code ? - 01/23/2014
Check out G_0000179586,labor op 0600108 for up to 1.0. ZREG claim type.
Re: Transprotation Damage - 03/19/2014
I would suggest using the "front bumper fascia trim cap partial refinish color/clear coat - 1440554" operation as closest to.
Re: Looking for lop for def fluid - 04/02/2014
I didnt see one I called DBC and they said there isn't a labor op for just the fluid only if it was part of the PDI.
Re: Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
looks like the DBC is saying labor op 0600008. we'll see if it works!
Re: Add Time for Installing Cargo Lights 2014 Silverado - 11/21/2013
ON THE LABOR TIME GUIDE UNDER GENERAL INFORMATION WHERE YOU FIND THE PDI TIME YOU WIL FIND LABOR OP 0590032 IT LISTS ALL THE DEALER INSTALLED ITEMS AND TIMES..
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
My service manager did the DBC chat and they gave us the right op's. Thanks
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/27/2013
Check the dates, folks. That's a very old OP, (Original Post).
Re: Claim $$ we could be missing... - 07/24/2015
... allowance on exchange parts like radios, nav units and such. There will be an "S1" on the labor operation. Plus the $25 admin allowance for that part in net. Also, JL has a list of those labor operations in the help cards. Check out all of their...
Re: bulletin PIT5313C PAINT - 05/18/2015
I would recommend the body side outer panel as a closest to operation for this repair. The area you are referring to is the rocker panel, although there is no longer an operation in the LTG for this component. Kristen / jlwarranty
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Re: chevrolet pre-paid maintenance plan - 10/06/2015
The labor operation for the Chevrolet 2-Year Maintenance Program is 0600723. Reimbursement varies depending on the vehicle model. There are a couple places to find the list of reimbursement amounts: *The Member's Area on www.jlwarranty.com. From the...
Cause Codes - 09/03/2015
So what cause code would everyone use for "sticking valve" or "injector stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious...
Re: Cause Codes - 09/15/2015
Recommend a closest to code from the Module/Component section. Possibly Warped (6049), or Noise During Operation (6063) for example.
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Applying concern and cause codes effectively -- 9090 - 02/09/2016
... use 9090 for any published item (Special Policy, PIP, PIT, PIC, etc.) that has a published labor op or states to use "X" labor op found in the labor time guide. Thoughts? Can't seem to find a written statement speaking to this policy. Thanks! ...
Re: Diagnostic time with no repair - 02/29/2016
Use the "could not duplicate labor op for the work performed and use the rest for OLH. thats what we do
Forum - 03/23/2017
I misunderstood your situation. If a customer has a concern that a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No...
Forum - 03/21/2017
... specifically asked to have something looked into or repaired then it would be considered an added operation. I just had a power steering rack replaced due to a leak and the tech also found that the pump had pressure below spec and he replaced that...
Forum - 02/21/2017
If you look up GCUS-9-1840 it clarifies labor operation look up when an assembly needs to be replaced as well as other issues too.
Forum - 02/15/2017
since there is no labor op to reseal i would think the reseal would be powertrain warranty
Forum - 02/14/2017
PDI Fluid Adds are entered with labor operation 0590052 - transaction type ZPDI - the fluid amount is entered in the Miscellaneous Net Item field.
Forum - 02/21/2017
That is correct! The appropriate labor operation for this scenario would be the connecting rod.
Forum - 02/23/2017
or you would use that for a vehicle that is older too , what is that labor op for ??
Forum - 02/24/2017
Unfortunately, not sure why, but have noticed in the past year or so that the term Dealer Installed is not always listed next to the option.
What Would You Do - 02/17 - 01/23/2017
... and a front alignment was performed. The service advisor booked the job card with labor operation 8466410: 1-2-3-4 clutch plate replacement for 12.6 hours. Service management had also approved OLH to flush and clean all parts, as a result of water...
Forum - 01/24/2017
i had one of these repairs several years ago , if i remember right i used the transmission repair labor op and used the radiator since it caused the failure.
Forum - 10/03/2016
The following is from the Certified Pre-Owned Operations Guide (February 16, 2016): "If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program, service update bulletin, or stop...
ROADSIDE CLAIMS FOR BUICK - 07/19/2016
How do you claim a Buick for roadside when you work for a Cadillac dealership? Does it take different OP Codes?
Re: What Would You Do - 06/16 - 05/26/2016
I would consider using the labor op for spontaneous goodwill maintenance explaining why. 0600343
PDI Add Times - 05/13/2016
Is it a requirement to have Service Manager Authorization for added lines for dealer-installed options/accessories on PDI job cards?
Forum - 12/15/2016
... If it's a DMS, is it Reynolds or a different one? If you have Reynolds, I print a daily Open RO List and pick up all job cards from the cashier office in the morning from the day before's work. I'm sure most dealers have their own way of...
Forum - 11/09/2016
... line 1 for the Power Steering concern and Line 2 for which my Advisor created an added operation line for the alignment. I am submitting both lines in one claim because the labor op code for steering gear (line 1) states to add the alignment...
2017 Warranty Workshops - 12/22/2016
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. View 2017 Schedule
Forum - 10/18/2016
From the FAQ section of the Required Operating Procedures Bulletin 04-00-89-015N (October 13, 2016) : Q: There was only one single labor operation that applied to both a left and right side component. The technician repaired/replaced both components,...
Forum - 11/09/2016
Thanks for your help. Just to clarify, Is no added operation approval necessary because I'm submitting all in 1 line and ultimately there didn't need to be an added line?
Forum - 11/10/2016
I HAVE A CLAIM TO REPLACE 5 APPLIQUES ON A 2015 YUKON ALL FOUR DOORS..DO I USE ONE LABOR OP FOR ALL OF THEM WITH OLH FOR THE OTHERS
Cause Codes clarification - 09/27/2016
... they are all on a single line, with all 6 applique parts on that line. When pulling up the Labor Operations, there are 3 different LOP's depending on which applique you're replacing. 2020320 (part 84021605, 84021606) , 2020140 (part 84021604, 84021603),...
Recommend a closest to code from the Module/Component section. Possibly Warped (6049), or Noise During Operation (6063) for example.
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Applying concern and cause codes effectively -- 9090 - 02/09/2016
... use 9090 for any published item (Special Policy, PIP, PIT, PIC, etc.) that has a published labor op or states to use "X" labor op found in the labor time guide. Thoughts? Can't seem to find a written statement speaking to this policy. Thanks! ...
Re: Diagnostic time with no repair - 02/29/2016
Use the "could not duplicate labor op for the work performed and use the rest for OLH. thats what we do
Forum - 03/23/2017
I misunderstood your situation. If a customer has a concern that a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No...
Forum - 03/21/2017
... specifically asked to have something looked into or repaired then it would be considered an added operation. I just had a power steering rack replaced due to a leak and the tech also found that the pump had pressure below spec and he replaced that...
Forum - 02/21/2017
If you look up GCUS-9-1840 it clarifies labor operation look up when an assembly needs to be replaced as well as other issues too.
Forum - 02/15/2017
since there is no labor op to reseal i would think the reseal would be powertrain warranty
Forum - 02/14/2017
PDI Fluid Adds are entered with labor operation 0590052 - transaction type ZPDI - the fluid amount is entered in the Miscellaneous Net Item field.
Forum - 02/21/2017
That is correct! The appropriate labor operation for this scenario would be the connecting rod.
Forum - 02/23/2017
or you would use that for a vehicle that is older too , what is that labor op for ??
Forum - 02/24/2017
Unfortunately, not sure why, but have noticed in the past year or so that the term Dealer Installed is not always listed next to the option.
What Would You Do - 02/17 - 01/23/2017
... and a front alignment was performed. The service advisor booked the job card with labor operation 8466410: 1-2-3-4 clutch plate replacement for 12.6 hours. Service management had also approved OLH to flush and clean all parts, as a result of water...
Forum - 01/24/2017
i had one of these repairs several years ago , if i remember right i used the transmission repair labor op and used the radiator since it caused the failure.
Forum - 10/03/2016
The following is from the Certified Pre-Owned Operations Guide (February 16, 2016): "If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program, service update bulletin, or stop...
ROADSIDE CLAIMS FOR BUICK - 07/19/2016
How do you claim a Buick for roadside when you work for a Cadillac dealership? Does it take different OP Codes?
Re: What Would You Do - 06/16 - 05/26/2016
I would consider using the labor op for spontaneous goodwill maintenance explaining why. 0600343
PDI Add Times - 05/13/2016
Is it a requirement to have Service Manager Authorization for added lines for dealer-installed options/accessories on PDI job cards?
Forum - 12/15/2016
... If it's a DMS, is it Reynolds or a different one? If you have Reynolds, I print a daily Open RO List and pick up all job cards from the cashier office in the morning from the day before's work. I'm sure most dealers have their own way of...
Forum - 11/09/2016
... line 1 for the Power Steering concern and Line 2 for which my Advisor created an added operation line for the alignment. I am submitting both lines in one claim because the labor op code for steering gear (line 1) states to add the alignment...
2017 Warranty Workshops - 12/22/2016
An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. View 2017 Schedule
Forum - 10/18/2016
From the FAQ section of the Required Operating Procedures Bulletin 04-00-89-015N (October 13, 2016) : Q: There was only one single labor operation that applied to both a left and right side component. The technician repaired/replaced both components,...
Forum - 11/09/2016
Thanks for your help. Just to clarify, Is no added operation approval necessary because I'm submitting all in 1 line and ultimately there didn't need to be an added line?
Forum - 11/10/2016
I HAVE A CLAIM TO REPLACE 5 APPLIQUES ON A 2015 YUKON ALL FOUR DOORS..DO I USE ONE LABOR OP FOR ALL OF THEM WITH OLH FOR THE OTHERS
Cause Codes clarification - 09/27/2016
... they are all on a single line, with all 6 applique parts on that line. When pulling up the Labor Operations, there are 3 different LOP's depending on which applique you're replacing. 2020320 (part 84021605, 84021606) , 2020140 (part 84021604, 84021603),...
Forum - 07/28/2017
thanks cnkraemer for your help i did finally get the DBC to talk to me i changed the labor op closest to the repair !!
REFINISH ROTORS - 07/28/2017
I HAVE A 2015 TRAX, WE MACHINED FRONT ROTORS. THE LABOR OP DOES NOT GIVE THE NORMAL ADD TIME FOR BOTH SIDES. AM I CORRECT IN THINKING THAT THE LABOR OP IS FOR ONLY THE ONE SIDE AND I SHOULD BE ABLE TO USE THE TIME FOR THE OTHER SIDE AS WELL? IT WOULD...
Forum - 07/25/2017
Also, Per the Authorization Matrix - Labor Op 4041510 for Battery Replacement on Vehicles with 250 miles or less and ALL 2016-2017 vehicles must go to WSC for approval.
Forum - 06/13/2017
OH my Ops director is going to LOVE that. Thank you for the insight however!
Forum - 06/08/2017
THERE ARE THREE DIFFERENT MODEL VINS FOR THE CTS I FOUND LABOR OP 1013600 BUT NOT SURE ITS FOR THE MODEL YOU ARE WORKING ON...
special policy - 06/15/2017
looking for a help card that has all of the special policies, listing all info with ops starting with 99*****Format: Help Card
Forum - 05/05/2017
... it says you can, but then they have a hard time remembering to add separate ones for OLH or added operations. We have a monthly service lunch meeting that includes the techs, service manager and advisors, the scheduler and myself that I must bring...
What Would You Do - 06/17 - 05/22/2017
... warranty, by time (one month), and miles (1,000 miles). IVH indicated that there were two open recalls associated with the VIN, 15304 and 14126. The advisor included the recalls on the job card, the customer signed the hard copy authorizing for...
Forum - 04/21/2017
Thank you for that information. I had not heard anything about this upcoming op code.
Time for UF2 on Canyon - 0590032 - 04/25/2017
... the Canyon. "On the Canyon, UF2 is standard equipment and therefore not an Factory Invoiced Option. You cannot claim Factory Invoiced Option add times for standard equipment." We get .6 when we install it on the Sierra but nothing on...
Forum - 04/25/2017
Please refer to Article 2.4 in the Service P&P for policies associated with CCND operations, as well as bulletin 06-00-89-026. Proper usage of these operations indicates that the technician followed system verification in SI and/or followed diagnostics...
Forum - 07/26/2017
The Required Operating Procedures Bulletin 04-00-89-015, including the Authorization Matrix, have been updated and are now available in Global.
Forum - 08/01/2017
Maybe this will help... #04-00-89-015P: Warranty Administration - Required Operating Procedures (U.S. Only) - (Jul 25, 2017) Q: There was only one single labor operation that applied to both a left and right side component. The technician repaired/replaced...
Forum - 08/08/2017
... in the mileage in/out field on the job card and a Field Product Report, the service manager opted not to claim the fuel expense. The transaction paid the 0.3 hours base labor with the CCND operation for a HVAC condition....
Forum - 08/08/2017
In the upper right of their keyboard, on either laptop or desktop computers. Press the "PRINT SCREEN" button. Then go to your writting program, ours is Open Office by Apache. You open a text document then press control V. Then right click and print. Not...
Forum - 09/28/2017
Could it be as simple as using labor op code 0560112 - Rear Window Resealing, and OLH all additional time with appropriate approvals and time stamps?
Forum - 09/27/2017
I was curious about this too. Any GM vehicle with Smart Care Wrap 1 has the labor op 0600853 and pays $35??
Forum - 11/07/2017
... not sure what to do and said to call TAC. My WSC specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable. Tac doesn't have an option on their site for recalls or re-programming...
Forum - 11/21/2017
... vehicle > select the Limited Warranty Guide (within the Owner Manual publication list). Another option is to review the Powertrain Coverage Table in SI for the year, make, model of vehicle. To quickly find whether or not a component or labor operation...
Forum - 09/19/2017
... Bumper to Bumper Limited Warranty & 6 year / 100,000 mile Powertrain Limited Warranty. Those operations that are blocked from automatic payment are listed within Appendix B of the CPO Operations Guide (as mentioned by cnkraemer above)....
Forum - 10/31/2017
... suggest, that you would send the claim with N/A (Not Applicable) in the field dependent box that pops up. I believe that if GM would look at the labor ops and question the input from the dealership, we would be able to explain the reason for our actions...
Expired Recalls? - 10/17/2017
... status. Does this mean that we can still submit for recalls if the IVH lists the recalls as Open, but Expires with Base Warranty, as long as it's still within a month of B-to-B expiration? Also, if it's based on a month time frame, if the...
Forum - 09/28/2017
... later date for a mildew odor concern. If that is the case (the customer returned at a later date) open a new job card to address the odor, referencing the previous water leak repair job card. Submit using the evap case labor operation for the failure and...
Re: not compatible to ltg - 03/05/2013
IF I AM NOT MISTAKEN THERE SHOULD BE A LABOR OP ON THE SPA BULLETIN FOR THE CUSTOMER REIMBURSEMENT..
Re: GMPP ROADSIDE TOWING - 01/22/2013
IN THE LABOR TIME GUIDE IN GLOBAL SEE PREFACE AND GO TO GMPP MAINTANENCE PROGRAM THERE IS A LIST OF LABOR OPS..
thanks cnkraemer for your help i did finally get the DBC to talk to me i changed the labor op closest to the repair !!
REFINISH ROTORS - 07/28/2017
I HAVE A 2015 TRAX, WE MACHINED FRONT ROTORS. THE LABOR OP DOES NOT GIVE THE NORMAL ADD TIME FOR BOTH SIDES. AM I CORRECT IN THINKING THAT THE LABOR OP IS FOR ONLY THE ONE SIDE AND I SHOULD BE ABLE TO USE THE TIME FOR THE OTHER SIDE AS WELL? IT WOULD...
Forum - 07/25/2017
Also, Per the Authorization Matrix - Labor Op 4041510 for Battery Replacement on Vehicles with 250 miles or less and ALL 2016-2017 vehicles must go to WSC for approval.
Forum - 06/13/2017
OH my Ops director is going to LOVE that. Thank you for the insight however!
Forum - 06/08/2017
THERE ARE THREE DIFFERENT MODEL VINS FOR THE CTS I FOUND LABOR OP 1013600 BUT NOT SURE ITS FOR THE MODEL YOU ARE WORKING ON...
special policy - 06/15/2017
looking for a help card that has all of the special policies, listing all info with ops starting with 99*****Format: Help Card
Forum - 05/05/2017
... it says you can, but then they have a hard time remembering to add separate ones for OLH or added operations. We have a monthly service lunch meeting that includes the techs, service manager and advisors, the scheduler and myself that I must bring...
What Would You Do - 06/17 - 05/22/2017
... warranty, by time (one month), and miles (1,000 miles). IVH indicated that there were two open recalls associated with the VIN, 15304 and 14126. The advisor included the recalls on the job card, the customer signed the hard copy authorizing for...
Forum - 04/21/2017
Thank you for that information. I had not heard anything about this upcoming op code.
Time for UF2 on Canyon - 0590032 - 04/25/2017
... the Canyon. "On the Canyon, UF2 is standard equipment and therefore not an Factory Invoiced Option. You cannot claim Factory Invoiced Option add times for standard equipment." We get .6 when we install it on the Sierra but nothing on...
Forum - 04/25/2017
Please refer to Article 2.4 in the Service P&P for policies associated with CCND operations, as well as bulletin 06-00-89-026. Proper usage of these operations indicates that the technician followed system verification in SI and/or followed diagnostics...
Forum - 07/26/2017
The Required Operating Procedures Bulletin 04-00-89-015, including the Authorization Matrix, have been updated and are now available in Global.
Forum - 08/01/2017
Maybe this will help... #04-00-89-015P: Warranty Administration - Required Operating Procedures (U.S. Only) - (Jul 25, 2017) Q: There was only one single labor operation that applied to both a left and right side component. The technician repaired/replaced...
Forum - 08/08/2017
... in the mileage in/out field on the job card and a Field Product Report, the service manager opted not to claim the fuel expense. The transaction paid the 0.3 hours base labor with the CCND operation for a HVAC condition....
Forum - 08/08/2017
In the upper right of their keyboard, on either laptop or desktop computers. Press the "PRINT SCREEN" button. Then go to your writting program, ours is Open Office by Apache. You open a text document then press control V. Then right click and print. Not...
Forum - 09/28/2017
Could it be as simple as using labor op code 0560112 - Rear Window Resealing, and OLH all additional time with appropriate approvals and time stamps?
Forum - 09/27/2017
I was curious about this too. Any GM vehicle with Smart Care Wrap 1 has the labor op 0600853 and pays $35??
Forum - 11/07/2017
... not sure what to do and said to call TAC. My WSC specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable. Tac doesn't have an option on their site for recalls or re-programming...
Forum - 11/21/2017
... vehicle > select the Limited Warranty Guide (within the Owner Manual publication list). Another option is to review the Powertrain Coverage Table in SI for the year, make, model of vehicle. To quickly find whether or not a component or labor operation...
Forum - 09/19/2017
... Bumper to Bumper Limited Warranty & 6 year / 100,000 mile Powertrain Limited Warranty. Those operations that are blocked from automatic payment are listed within Appendix B of the CPO Operations Guide (as mentioned by cnkraemer above)....
Forum - 10/31/2017
... suggest, that you would send the claim with N/A (Not Applicable) in the field dependent box that pops up. I believe that if GM would look at the labor ops and question the input from the dealership, we would be able to explain the reason for our actions...
Expired Recalls? - 10/17/2017
... status. Does this mean that we can still submit for recalls if the IVH lists the recalls as Open, but Expires with Base Warranty, as long as it's still within a month of B-to-B expiration? Also, if it's based on a month time frame, if the...
Forum - 09/28/2017
... later date for a mildew odor concern. If that is the case (the customer returned at a later date) open a new job card to address the odor, referencing the previous water leak repair job card. Submit using the evap case labor operation for the failure and...
Re: not compatible to ltg - 03/05/2013
IF I AM NOT MISTAKEN THERE SHOULD BE A LABOR OP ON THE SPA BULLETIN FOR THE CUSTOMER REIMBURSEMENT..
Re: GMPP ROADSIDE TOWING - 01/22/2013
IN THE LABOR TIME GUIDE IN GLOBAL SEE PREFACE AND GO TO GMPP MAINTANENCE PROGRAM THERE IS A LIST OF LABOR OPS..
Re: SPS and Code Requirements - 07/17/2013
I dont remember seeing a list about sps codes and labor ops but it would be nice if the ltg would include that info..would make our job much easier..
Re: Engineering Information and the exact customer concern - 12/03/2012
alot of techs try to use PI's on repairs that do not apply , i would use a regular labor op for the repair too...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
... of sense, but basically weren't going to do anything about it. I would think if it still shows open on VIS, you should be able to H-route with the recall labor op to get it paid??...
LTG change - 11/07/2012
... on however it kept rejecting. When I contacted the DBC, they informed me that because my ticket opened on Oct. 31st, that the opcode did not have the alignment/tow adj. in October...but now it does. My guys wrote the customer up at 4:14pm on the 31st,...
Re: Complaint Codes - 01/16/2013
i am on reynolds and having the same problem too..complaint code and labor op not for same warranty classificaiton...
Re: SHIPPING LABEL - 12/13/2012
i printed one this week ,there was 2 highlited options underneath i clicked on "continue" and it takes you right to the ups label to fill out and print
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
You would use the Belt Tensioner labor op.. J0680.
Re: 2013 Spark PDI - 08/13/2012
Go into SI and select year, make and model. Go to LTG and look up Z7000 labor op. It pays 1.3 hours for PDI.
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op.. J0680. [/quote] I thought i would give DBC a call: they stated to use D4440 as it is the closest op ... learn something new everyday dont we - just want to share the info !!
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
THERE IS ANOTHER MESSAGE NO G_0000143940 DATED 8/21/2012 LABOR OP Z2397 FOR BUICK AND Z2398 FOR GMC..
gm message G-0000135297 - 10/29/2012
Labor Op Z2390 ..complimentary oil and filter change and tire rotation ,multi-poimt insp..how much goes in net amount..i cant seem to print the message THANKS
Re: cpo maintenance rejecting - 06/22/2012
... connect screen, go to frequently asked question. Where can I find the CBG CPO, Cadillac and HPO Operations Guides which includes claiming information regarding CPO vehicles? Answer: Please see the Operation Guide attached. You can find links to...
Re: Special Coverage #11135 - 08/06/2012
... to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected...
Re: Special Coverage #11135 - 08/07/2012
I would think the labor would be zero on that op, all you are claiming is the cost of the kit.
Re: CAC / GMPP SMARTCARE - 07/20/2012
MARCH 2012 NEWSLETTER THERE IS AN ARTICLE THAT TALKS ABOUT GOODWILL AND USE LABOR OP Z7410 ,THIS MAYBE WHAT YOU ARE LOOKING FOR, IF I APOLOGIZE TOO
REAR COMPARTMENT LID REPLACEMENT - 06/01/2012
Looking for a labor op to replace the rear compartment lid PT#25950525 // the handle has pulled thru the sheet metal //// 2011 Chev Malibu
Re: - 05/14/2012
I may be wrong but thought those labor ops were for transportation claims...to be on the safe side i would talk to the DBC to make sure...hope this helps you!!!
Re: Transportation Claims - 06/08/2012
thanks for your help , when we use the labor op for each would i have to zero out labor for tech or leave it in?
REAR ENGINE MOUNT - 02/28/2012
Trying to locate op code for a rear engine mount on a 2007 Pontiac Grand Prix PT#10447321
Please Help with LOP(s) - 03/02/2012
We had a 2008 Malibu w/ 3.6 engine, had to replace all lifters left and right bank. Labor ops are available for left (J0620-4.1 hrs) and right (J0621-3.9 hrs.) but no OP for both. The other engine has a LOP for both banks. I am struggling with this...
Re: CUST BROKE DOWN - 01/18/2012
use L.Op Z7920 for verifiable trip interruption expenses H-route net amnt claims with comments to your DMA
Re: Transportation Damage Submissions - 02/06/2012
... Damage for transportation claim assistance. When vehicle(s) are found to have incorrect parts/option or option discrepancies, Service Agents are to note the discrepancy on the Carrier's Delivery Receipt or LON. Reimbursement for the replacement of an...
FRT FLOOR CONSOLE ARMREST - 02/21/2012
I am trying to find a labor op for a 2008 Trailblazer for PT#25998844 / Front Floor Console Armrest .... I have tried: Armrest - Floor Console IN S.I. & also checked in part Group to Labor op
Re: Z2237 COUPON - 09/27/2010
dbc is working on the problems with these z labor operations..they dont know when its gonna be fixed...i talked to them this mornin..mine are piling up..
Re: PDI - 12/17/2010
THE TRANSPORT CLAIM CODE IS 28086 FOR MISSING KEY. LABOR OP IS S0011. I'VE HAD SEVERAL....
I dont remember seeing a list about sps codes and labor ops but it would be nice if the ltg would include that info..would make our job much easier..
Re: Engineering Information and the exact customer concern - 12/03/2012
alot of techs try to use PI's on repairs that do not apply , i would use a regular labor op for the repair too...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
... of sense, but basically weren't going to do anything about it. I would think if it still shows open on VIS, you should be able to H-route with the recall labor op to get it paid??...
LTG change - 11/07/2012
... on however it kept rejecting. When I contacted the DBC, they informed me that because my ticket opened on Oct. 31st, that the opcode did not have the alignment/tow adj. in October...but now it does. My guys wrote the customer up at 4:14pm on the 31st,...
Re: Complaint Codes - 01/16/2013
i am on reynolds and having the same problem too..complaint code and labor op not for same warranty classificaiton...
Re: SHIPPING LABEL - 12/13/2012
i printed one this week ,there was 2 highlited options underneath i clicked on "continue" and it takes you right to the ups label to fill out and print
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
You would use the Belt Tensioner labor op.. J0680.
Re: 2013 Spark PDI - 08/13/2012
Go into SI and select year, make and model. Go to LTG and look up Z7000 labor op. It pays 1.3 hours for PDI.
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op.. J0680. [/quote] I thought i would give DBC a call: they stated to use D4440 as it is the closest op ... learn something new everyday dont we - just want to share the info !!
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
THERE IS ANOTHER MESSAGE NO G_0000143940 DATED 8/21/2012 LABOR OP Z2397 FOR BUICK AND Z2398 FOR GMC..
gm message G-0000135297 - 10/29/2012
Labor Op Z2390 ..complimentary oil and filter change and tire rotation ,multi-poimt insp..how much goes in net amount..i cant seem to print the message THANKS
Re: cpo maintenance rejecting - 06/22/2012
... connect screen, go to frequently asked question. Where can I find the CBG CPO, Cadillac and HPO Operations Guides which includes claiming information regarding CPO vehicles? Answer: Please see the Operation Guide attached. You can find links to...
Re: Special Coverage #11135 - 08/06/2012
... to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected...
Re: Special Coverage #11135 - 08/07/2012
I would think the labor would be zero on that op, all you are claiming is the cost of the kit.
Re: CAC / GMPP SMARTCARE - 07/20/2012
MARCH 2012 NEWSLETTER THERE IS AN ARTICLE THAT TALKS ABOUT GOODWILL AND USE LABOR OP Z7410 ,THIS MAYBE WHAT YOU ARE LOOKING FOR, IF I APOLOGIZE TOO
REAR COMPARTMENT LID REPLACEMENT - 06/01/2012
Looking for a labor op to replace the rear compartment lid PT#25950525 // the handle has pulled thru the sheet metal //// 2011 Chev Malibu
Re: - 05/14/2012
I may be wrong but thought those labor ops were for transportation claims...to be on the safe side i would talk to the DBC to make sure...hope this helps you!!!
Re: Transportation Claims - 06/08/2012
thanks for your help , when we use the labor op for each would i have to zero out labor for tech or leave it in?
REAR ENGINE MOUNT - 02/28/2012
Trying to locate op code for a rear engine mount on a 2007 Pontiac Grand Prix PT#10447321
Please Help with LOP(s) - 03/02/2012
We had a 2008 Malibu w/ 3.6 engine, had to replace all lifters left and right bank. Labor ops are available for left (J0620-4.1 hrs) and right (J0621-3.9 hrs.) but no OP for both. The other engine has a LOP for both banks. I am struggling with this...
Re: CUST BROKE DOWN - 01/18/2012
use L.Op Z7920 for verifiable trip interruption expenses H-route net amnt claims with comments to your DMA
Re: Transportation Damage Submissions - 02/06/2012
... Damage for transportation claim assistance. When vehicle(s) are found to have incorrect parts/option or option discrepancies, Service Agents are to note the discrepancy on the Carrier's Delivery Receipt or LON. Reimbursement for the replacement of an...
FRT FLOOR CONSOLE ARMREST - 02/21/2012
I am trying to find a labor op for a 2008 Trailblazer for PT#25998844 / Front Floor Console Armrest .... I have tried: Armrest - Floor Console IN S.I. & also checked in part Group to Labor op
Re: Z2237 COUPON - 09/27/2010
dbc is working on the problems with these z labor operations..they dont know when its gonna be fixed...i talked to them this mornin..mine are piling up..
Re: PDI - 12/17/2010
THE TRANSPORT CLAIM CODE IS 28086 FOR MISSING KEY. LABOR OP IS S0011. I'VE HAD SEVERAL....
Re: TIRES - 12/28/2010
The time for replacing tires is all inclusive. Mount & balance is all covered under the labor opcode time.
Re: Customer Participation amount - 07/23/2010
I just had a similar issue, is the labor op covered by a diesel or other warranty that normally has a $100 deduct? I think mine did that because of the labor op I used. Per DBC I had to select "waive deductible" and then enter the amount I wanted for...
Re: 2011 Duramax - 07/26/2010
is this an add to the pdi or do i need to get another job card written up like the z6998 labor op??
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/30/2010
I got the opportunity to discuss it with my GM rep and he did authorize it to be paid.
Re: Parts purchased locally. global pays less. - 10/29/2010
Rhonda, Here is a copy excerpt from the document. It has been archived so it has to be searched in messages through the advanced search option, with the archive radio button checked. The information on Parts Expedite is toward the bottom of this document....
Re: WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
IF YOU ARE TALKING ABOUT THE Z7410 LABOR OP I WAS TOLD THEY DONT EXIST ANYMORE.THE ONLY ONE I KNOW OF IS THE Z7091..HOPE THIS HELPS
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/10/2010
rhonda i checked warr wizard part no it gave labor op k5400 trans fluid cooler pipe, looks like the closest one, didnt see one for the seal...hope this helps..connie
Re: Z2237 COUPON - 10/15/2010
The coupon that is good until 12-13-10 is the GM mailed coupon only & that labor op is z2259, correct?
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
I called DBC and h&kchevy is correct. You have to submit the saw and sander labor op first and then submit for the recall.
Re: Would you try to put a claim in for this? - 09/17/2010
ok i see you point now..there is a labor op B7777 assist steps replacement maybe use that one and put in comments about the bolts..its a thought..good luck
Re: customer seeks reimbursement - 05/03/2011
you would use the Battery labor op N0110 and put the reimbursement amount in net..and put in comments the reason for the refund..hope this helps
ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
I JUST FOUND OUT I CAN CLAIM .2 ADM. ALLOWANCE ON ALL CLUSTERS & RADIO'S...DOES THAT INCLUDE THE SPECIAL POLICY CLUSTERS ("T" OP CODE)?
LEAK TEST - 04/08/2011
DO I ADD LEAK TEST TIME TO BASE TIME ON LABOR OP I USE OR DOES THAT GO IN ADD TIME....
Re: SI - 02/14/2011
still unable to even open SI. I am giving up and will attempt again tomorrow
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
Thanks for the feed back. I will try that op- code.
GMPP SMART CARE - 04/01/2011
Does anyone remeber the labor ops for the gmpp lof.I thought it started with a M.
Re: Special Policy 10240 with collateral damage - 08/02/2011
You may have to end up using a regular labor op and goodwill it to get it paid
2011 HHR - REAR WHEEL SPEED SENSOR - 08/08/2011
I AM TRYING TO LOCATE A LABOR OP FOR REAR WHEEL SPEED SENSOR ON AN HHR (3GNBACFU9BS550513) ?????
Re: Volt - Flat tire - 08/23/2011
... time goodwill for a non-warranty expense; I would recommend the non-warranty & incremental expense operation, Z7091. This operation may be used during or after the warranty period & for miscellaneous expenses. As Meshelly noted...please reference Global...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 05/16/2011
[quote] MARKC: For the installation you need to use the "I" labor op. The "R" labor op is for repairs to accessories. [/quote] Curious.... how do your dealerships let you know there was a customer paid (after delivery) accessory installed that needs...
Re: Accessories for - 05/17/2011
Thanks for the input. Do you know how the vehicle options are updated?
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
THERE IS LABOR OP Z7091 I HAVE USED FOR CUSTOMER REIMBURSEMENTS...YOU MAY HAVE TO H ROUTE IT FOR AUTH....HOPE THIS HELPS
Re: 2010 CAMARO - STRIPE - 10/10/2011
i checked warranty wizard it showed B7010..i looked up the other labor ops in the labor time guide they were not there...B7010 may be the closest one to use...
Re: - 10/20/2011
I SAW THAT NOT SURE WHAT IT IS, HAD A BATTERY CLAIM LAST WEEK ENTERED IT WITH LABOR OP N0110 THE LABOR TIME AND TEST CODE AND IT PAID...
Re: - 10/21/2011
I called DBC on that, they had told me it is a glitch & to still use the 5-digit Labor op & the time listed is still correct
The time for replacing tires is all inclusive. Mount & balance is all covered under the labor opcode time.
Re: Customer Participation amount - 07/23/2010
I just had a similar issue, is the labor op covered by a diesel or other warranty that normally has a $100 deduct? I think mine did that because of the labor op I used. Per DBC I had to select "waive deductible" and then enter the amount I wanted for...
Re: 2011 Duramax - 07/26/2010
is this an add to the pdi or do i need to get another job card written up like the z6998 labor op??
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/30/2010
I got the opportunity to discuss it with my GM rep and he did authorize it to be paid.
Re: Parts purchased locally. global pays less. - 10/29/2010
Rhonda, Here is a copy excerpt from the document. It has been archived so it has to be searched in messages through the advanced search option, with the archive radio button checked. The information on Parts Expedite is toward the bottom of this document....
Re: WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
IF YOU ARE TALKING ABOUT THE Z7410 LABOR OP I WAS TOLD THEY DONT EXIST ANYMORE.THE ONLY ONE I KNOW OF IS THE Z7091..HOPE THIS HELPS
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/10/2010
rhonda i checked warr wizard part no it gave labor op k5400 trans fluid cooler pipe, looks like the closest one, didnt see one for the seal...hope this helps..connie
Re: Z2237 COUPON - 10/15/2010
The coupon that is good until 12-13-10 is the GM mailed coupon only & that labor op is z2259, correct?
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
I called DBC and h&kchevy is correct. You have to submit the saw and sander labor op first and then submit for the recall.
Re: Would you try to put a claim in for this? - 09/17/2010
ok i see you point now..there is a labor op B7777 assist steps replacement maybe use that one and put in comments about the bolts..its a thought..good luck
Re: customer seeks reimbursement - 05/03/2011
you would use the Battery labor op N0110 and put the reimbursement amount in net..and put in comments the reason for the refund..hope this helps
ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
I JUST FOUND OUT I CAN CLAIM .2 ADM. ALLOWANCE ON ALL CLUSTERS & RADIO'S...DOES THAT INCLUDE THE SPECIAL POLICY CLUSTERS ("T" OP CODE)?
LEAK TEST - 04/08/2011
DO I ADD LEAK TEST TIME TO BASE TIME ON LABOR OP I USE OR DOES THAT GO IN ADD TIME....
Re: SI - 02/14/2011
still unable to even open SI. I am giving up and will attempt again tomorrow
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
Thanks for the feed back. I will try that op- code.
GMPP SMART CARE - 04/01/2011
Does anyone remeber the labor ops for the gmpp lof.I thought it started with a M.
Re: Special Policy 10240 with collateral damage - 08/02/2011
You may have to end up using a regular labor op and goodwill it to get it paid
2011 HHR - REAR WHEEL SPEED SENSOR - 08/08/2011
I AM TRYING TO LOCATE A LABOR OP FOR REAR WHEEL SPEED SENSOR ON AN HHR (3GNBACFU9BS550513) ?????
Re: Volt - Flat tire - 08/23/2011
... time goodwill for a non-warranty expense; I would recommend the non-warranty & incremental expense operation, Z7091. This operation may be used during or after the warranty period & for miscellaneous expenses. As Meshelly noted...please reference Global...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 05/16/2011
[quote] MARKC: For the installation you need to use the "I" labor op. The "R" labor op is for repairs to accessories. [/quote] Curious.... how do your dealerships let you know there was a customer paid (after delivery) accessory installed that needs...
Re: Accessories for - 05/17/2011
Thanks for the input. Do you know how the vehicle options are updated?
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
THERE IS LABOR OP Z7091 I HAVE USED FOR CUSTOMER REIMBURSEMENTS...YOU MAY HAVE TO H ROUTE IT FOR AUTH....HOPE THIS HELPS
Re: 2010 CAMARO - STRIPE - 10/10/2011
i checked warranty wizard it showed B7010..i looked up the other labor ops in the labor time guide they were not there...B7010 may be the closest one to use...
Re: - 10/20/2011
I SAW THAT NOT SURE WHAT IT IS, HAD A BATTERY CLAIM LAST WEEK ENTERED IT WITH LABOR OP N0110 THE LABOR TIME AND TEST CODE AND IT PAID...
Re: - 10/21/2011
I called DBC on that, they had told me it is a glitch & to still use the 5-digit Labor op & the time listed is still correct
N0110 BATTERY - 12/15/2011
DOES ANYONE KNOW OF THE TOP OF THEIR HEAD... WHERE I CAN FIND "IN WRITING" THAT N0110 IS A RESTRICTED LABOR OP ??
Re: PDI 2012 VERANO - 01/04/2012
GO TO THE LABOR TIME GUIDE IN GM GLOBAL THE LABOR OP IS Z7000 THE TIME IS 1.2
GM FAMILY FIRST - 12/29/2011
Does anybody know what the labor op is for the GM Family First discount aka GM Certified Service Employee Discount Program?
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
SHUTTLE WILL GO IN THE SHUTTLE COLUMN WHERE YOU WILL SELECT ONE WAY OR 2 WAY, NO CODES,Z OP CODES ARE ELIMINATED EXCEPT FOR Z6999
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
Put the amount in net, in the screen for net items you can do a question mark and it will bring up you options, rental, shuttle, miscellaneous etc..
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... TO SUBMIT THRU GLOBAL IT WANTS A COMPLAINT / CAUSE CODE & TEXT - IT WONT LET ME GET BY THE LABOR OP BOX [/quot OK LET ME SEE IF I UNDERSTAND YOU...YOU ONLY HAVE THE RENTAL...NO OTHER LABOR OPS TO SUBMIT ON THAT RO??...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/30/2010
DOES ANYONE KNOW HOW I CAN FIND THE LABOR OP ON THIS DISTRIBUTOR FOR A 1993 CORVETTE ????
Re: #10023 CAMPAIGN - 03/25/2010
... ?? [/quote] YES AND I CALCULATED FOR 23 DAYS AT 2.08 A DAY AND ENTER IN MISC NET UNDER LABOR OP V2223 KEEP REJECTING DUE TO LINE 1 WERE I DID REPAIRS USING LABOR OP V2226.REASON FOR REJECT IS THAT FIELD ACTION HAS ALREADY BEEN PREFORMED.THANKS FOR ...
BULLETIN VS BULLETIN "CONFUSION" - 05/04/2010
... ONLY BASE LABOR OF .4) - IN REVIEW OF BULLETIN 06-08-47-001G IT STATES: ON ALL REPROGRAMMING LABOR OPS, A BASE TIME OF .4 IS ALLOWED. WHEN A BULLETIN IS PUBLISHED WITH A SPECIAL BULLETIN ONLY LABOR OP, THE DIAG TIME IS NOT INCLUDED UNLESS THERE IS A...
Re: 4TH of July - 06/23/2010
wow becky i like those kind of vancations...our dealership probably will be closed july 2 and open on july 5..
Re: 4TH of July - 06/23/2010
Our dealer principal will most likely keep the store open Monday July 5th. Just a normal weekend for us. I'd even bet we'll be open on July 3rd, too. Oh, and yep, watching fireworks for sure!
Re: DYE TEST - 11/04/2009
Correct. Use the NPF labor op and it will allow the dye in the parts field.
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
J6982 is the appropriate operation for the repair or replacement of the evaporative emission control hoses. The operation carries coverage code E.
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
ITS NOT THE ACTUAL BUYBACK IN QUESTION, ITS THE TIME WE SPENT DOING THE INSPECTION REQUESTED BY GM & WHAT LABOR OP IS THERE TO USE ????
Re: EVAP - 01/19/2010
I SAY NO, DUE TO NO PART FAILURE UNDER POWERTRAIN, AND I BELIEVE YOU CAN'T GOODWILL COULD NOT DUPLICATE LABOR OPERATIONS AS PER P&P
Does anyone know if Gmpp covers the cables /harness for the dealer installed dvd headrest players? - 01/25/2010
I have a claim that the one the monitor harnesses broke, tech. replaced cable part#19158410, can't find a labor operation besides video display replacment..
Re: Fuel door spring - 01/13/2010
I think I'd use B6000. The spring and the little rubber bumpers all fit under that labor op. as closest to.
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... IS THE ANSWER I RECEIVED FROM KRISTEN --- I HAD MY SALES DEPT PRINT THIS........ The Certified Operations Guide is now available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center,...
Re: More Global Warranty questions - 02/03/2010
Would she be opposed to me calling her? I need to know what one of these statements look like.
Re: More Global Warranty questions - 02/03/2010
Yes it comes on the open account as often as you input, so if you input daily, you will get paid daily.
Re: RENTALS - 02/10/2010
GWM does not accept the "Z" rental ops or the "T" towing op. The rental or towing amount is now entered in the respective rental or towing net item field in conjunction with the repair performed. Refer to the Global Warranty Management User Manual Article...
Re: TRANSPORTATION DAMAGE - 02/09/2010
IN J&L WARRANTY OPERATIION MANUAL THERE IS AN ARTICLE ON TRANSPORTATION CLAIMS, AS A MATTER OF FACT IF YOU DO NOT HAVE THIS MANUAL IT HAS ALMOST ANYTHING YOU NEED IN IT
Re: More Global Warranty questions - 02/04/2010
... the transaction summary on Wednesday, however, did not receive the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty Operations/WIPRO", however,...
Complaint Code for tire pressure indicator sensor replacement - 02/04/2010
Per the above, labor op E0722, has anyone had luck as to what compaint code to use?
Re: transaction type - 02/08/2010
Right after you type in the ZREG, the next column put in a question mark, hit enter, and it will give you the options (one is for special policy) and select it.
DOES ANYONE KNOW OF THE TOP OF THEIR HEAD... WHERE I CAN FIND "IN WRITING" THAT N0110 IS A RESTRICTED LABOR OP ??
Re: PDI 2012 VERANO - 01/04/2012
GO TO THE LABOR TIME GUIDE IN GM GLOBAL THE LABOR OP IS Z7000 THE TIME IS 1.2
GM FAMILY FIRST - 12/29/2011
Does anybody know what the labor op is for the GM Family First discount aka GM Certified Service Employee Discount Program?
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
SHUTTLE WILL GO IN THE SHUTTLE COLUMN WHERE YOU WILL SELECT ONE WAY OR 2 WAY, NO CODES,Z OP CODES ARE ELIMINATED EXCEPT FOR Z6999
Re: GWM-DETAILED DESCRIPTION OF COMPLAINT CODES ??? - 03/08/2010
Put the amount in net, in the screen for net items you can do a question mark and it will bring up you options, rental, shuttle, miscellaneous etc..
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... TO SUBMIT THRU GLOBAL IT WANTS A COMPLAINT / CAUSE CODE & TEXT - IT WONT LET ME GET BY THE LABOR OP BOX [/quot OK LET ME SEE IF I UNDERSTAND YOU...YOU ONLY HAVE THE RENTAL...NO OTHER LABOR OPS TO SUBMIT ON THAT RO??...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/30/2010
DOES ANYONE KNOW HOW I CAN FIND THE LABOR OP ON THIS DISTRIBUTOR FOR A 1993 CORVETTE ????
Re: #10023 CAMPAIGN - 03/25/2010
... ?? [/quote] YES AND I CALCULATED FOR 23 DAYS AT 2.08 A DAY AND ENTER IN MISC NET UNDER LABOR OP V2223 KEEP REJECTING DUE TO LINE 1 WERE I DID REPAIRS USING LABOR OP V2226.REASON FOR REJECT IS THAT FIELD ACTION HAS ALREADY BEEN PREFORMED.THANKS FOR ...
BULLETIN VS BULLETIN "CONFUSION" - 05/04/2010
... ONLY BASE LABOR OF .4) - IN REVIEW OF BULLETIN 06-08-47-001G IT STATES: ON ALL REPROGRAMMING LABOR OPS, A BASE TIME OF .4 IS ALLOWED. WHEN A BULLETIN IS PUBLISHED WITH A SPECIAL BULLETIN ONLY LABOR OP, THE DIAG TIME IS NOT INCLUDED UNLESS THERE IS A...
Re: 4TH of July - 06/23/2010
wow becky i like those kind of vancations...our dealership probably will be closed july 2 and open on july 5..
Re: 4TH of July - 06/23/2010
Our dealer principal will most likely keep the store open Monday July 5th. Just a normal weekend for us. I'd even bet we'll be open on July 3rd, too. Oh, and yep, watching fireworks for sure!
Re: DYE TEST - 11/04/2009
Correct. Use the NPF labor op and it will allow the dye in the parts field.
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
J6982 is the appropriate operation for the repair or replacement of the evaporative emission control hoses. The operation carries coverage code E.
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
ITS NOT THE ACTUAL BUYBACK IN QUESTION, ITS THE TIME WE SPENT DOING THE INSPECTION REQUESTED BY GM & WHAT LABOR OP IS THERE TO USE ????
Re: EVAP - 01/19/2010
I SAY NO, DUE TO NO PART FAILURE UNDER POWERTRAIN, AND I BELIEVE YOU CAN'T GOODWILL COULD NOT DUPLICATE LABOR OPERATIONS AS PER P&P
Does anyone know if Gmpp covers the cables /harness for the dealer installed dvd headrest players? - 01/25/2010
I have a claim that the one the monitor harnesses broke, tech. replaced cable part#19158410, can't find a labor operation besides video display replacment..
Re: Fuel door spring - 01/13/2010
I think I'd use B6000. The spring and the little rubber bumpers all fit under that labor op. as closest to.
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... IS THE ANSWER I RECEIVED FROM KRISTEN --- I HAD MY SALES DEPT PRINT THIS........ The Certified Operations Guide is now available within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center,...
Re: More Global Warranty questions - 02/03/2010
Would she be opposed to me calling her? I need to know what one of these statements look like.
Re: More Global Warranty questions - 02/03/2010
Yes it comes on the open account as often as you input, so if you input daily, you will get paid daily.
Re: RENTALS - 02/10/2010
GWM does not accept the "Z" rental ops or the "T" towing op. The rental or towing amount is now entered in the respective rental or towing net item field in conjunction with the repair performed. Refer to the Global Warranty Management User Manual Article...
Re: TRANSPORTATION DAMAGE - 02/09/2010
IN J&L WARRANTY OPERATIION MANUAL THERE IS AN ARTICLE ON TRANSPORTATION CLAIMS, AS A MATTER OF FACT IF YOU DO NOT HAVE THIS MANUAL IT HAS ALMOST ANYTHING YOU NEED IN IT
Re: More Global Warranty questions - 02/04/2010
... the transaction summary on Wednesday, however, did not receive the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty Operations/WIPRO", however,...
Complaint Code for tire pressure indicator sensor replacement - 02/04/2010
Per the above, labor op E0722, has anyone had luck as to what compaint code to use?
Re: transaction type - 02/08/2010
Right after you type in the ZREG, the next column put in a question mark, hit enter, and it will give you the options (one is for special policy) and select it.
GLOBAL WARRANTY (transistion) - 03/03/2010
... those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through...
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/15/2010
Did you try to self authorize? There is an option "overage claim" for 60 days over.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
BUT IF YOU DON'T FILE THE CLAIM ON IT, HOW CAN YOU REMOVE IT FROM THE VIS TO PREVENT CONTINUED CONTACT WITH THE CUSTOMER ABOUT AN OPEN RECALL.
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Re: J6354 - 03/13/2009
[quote] Christalyn: I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles. [/quote] What did you use as the failcode? Did you use the DTC?
Missing Owners Manual - 03/17/2009
Anybody know a labor op to submit a Transportation Claim for missing owners manual? I haven't had one of these in years.
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/19/2009
When I put your part number into the warranty wizard that I use here are the labor ops that come up. Hope it helps. Insulator And/Or Support, Rear Stabilizer Shaft - Right - Replace OPERATION NUMBER: E4180 LABOR TIME: 0.6 Insulator And/Or Support,...
Re: BOOT-SEAL AT TRANS GEAR SELECTOR - 02/02/2009
If it's a Silverado Classic I found this labor op: Seal, Shift Lever - Replace OPERATION NUMBER: K5140 Column Mounted LABOR TIME: 0.3 With Tow Haul Switch ADD: 0.3 However, this does not show in the LTG for the new body style Silverado. If it's new...
Re: PDI FLUID ADD CLAIMS - 12/29/2008
... Tech found it to be 1 qt low on oil. I have tried to submit an "I" claim for $9.04 in net to recoop the cost of the oil and opti-kleen. Claim rejects "EK" net amount excessive. What am I missing? Any ideas? Thanks in advance....
Re: Warranty Admin. job description - 12/11/2008
Various position descriptions may be found in the Retail Operating System located in GlobalConnect through the Service tab.
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
I'd say there isn't a "LIST" per say, but if you look up the labor op, it'll tell you what the coverage codes are for that repair.
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
GO INTO SI PUT IN VIN AND GO TO LABOR TIME GUIDE, SEARCH KEYWORD -EMISSION- AND ALL OP CODES THAT APPLY TO VEHICLE WITHIN EMISSIONS WARRANTY WILL BE LISTED
Re: FYI-IPC special policy, T5687 - 04/20/2009
Did hear on Friday, but they said to wait until today (Mon 4/20) before resubmitting, but they have fixed the system so the labor op should pay ok.
Re: Injection pump special policy, T5550 - 04/08/2009
THE ONLY THING I SEE IS THE LABOR OP HAS A DASH T-5550. DO YOU THINK THAT MATTERS?
OLD RECALL LISTING ???? - 04/10/2009
I HAVE A OLD CIERA (1995) WITH RECALL 95058 STILL OPEN -- BUT UNABLE TO PULL IT UP IN SI BY THAT #.... ANY SUGGESTIONS ???
Re: Oil leak diagnosis - 03/31/2009
[quote] Ken: This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. [/quote] So if there was no actual repair because they haven't detected the source of the leak, how do you know...
April Newsletter - Money Savers Article Error - 04/06/2009
On page six of the April 2009 edition Warranty Newsletter the labor ops provided (Z7901 and Z7902) should be Z7910 (one-way shuttle) and Z7911 (two-way shuttle) respectively.
G-8 CASTER ARM - 04/06/2009
I am looking for a labor op to cover the front lower control arm (CASTER ADJUSTMENT). PN 92224668 ina 2008 g-8.
Re: OLD RECALL #07217 - 06/15/2009
Did you use the courtesy transportation labor op with $42.00 in the net amount? If so, I would have done the same thing.
Re: CLAIM IN REVEIW? - 06/16/2009
I haven't had any of this labor op pay the one from this credit memo also went to reveiew-WINS.
Re: CLAIM IN REVEIW? - 06/16/2009
I haven't had any of this labor op pay the one from this credit memo also went to reveiew-WINS.
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
RAIL DUST - FALLOUT - 06/25/2009
HAS ANYONE COME ACCROSS ANY BULLETINS REGARDING CHANGE IN LABOR OPS ON RAIL DUST / FALLOUT, WE HAVE USED A5575 IT SEEMS FOREVER - BUT ON THE 2009-2010 IT DOESNT SEEM TO APPLY
Re: REAR DIFFERENTIAL SEAL - 06/25/2009
Yup, you are right, there's nothing there for a "shaft seal". I think I'd go with F2123, as closest-to-op and "H" route.
Re: Body Side Molding replace - 08/27/2009
Our AVM has us use the individual labor ops for these. Pain in the rear if you do all 4!
... those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through...
Re: PRE GLOBAL UNPAID CLAIMS AND REJECTS - 02/15/2010
Did you try to self authorize? There is an option "overage claim" for 60 days over.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
BUT IF YOU DON'T FILE THE CLAIM ON IT, HOW CAN YOU REMOVE IT FROM THE VIS TO PREVENT CONTINUED CONTACT WITH THE CUSTOMER ABOUT AN OPEN RECALL.
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Re: J6354 - 03/13/2009
[quote] Christalyn: I used the labor op J6353 and it still rejected for labor op does not apply to veh time. Anyone have any ideas, clearly the bulletin is for all vehicles. [/quote] What did you use as the failcode? Did you use the DTC?
Missing Owners Manual - 03/17/2009
Anybody know a labor op to submit a Transportation Claim for missing owners manual? I haven't had one of these in years.
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/19/2009
When I put your part number into the warranty wizard that I use here are the labor ops that come up. Hope it helps. Insulator And/Or Support, Rear Stabilizer Shaft - Right - Replace OPERATION NUMBER: E4180 LABOR TIME: 0.6 Insulator And/Or Support,...
Re: BOOT-SEAL AT TRANS GEAR SELECTOR - 02/02/2009
If it's a Silverado Classic I found this labor op: Seal, Shift Lever - Replace OPERATION NUMBER: K5140 Column Mounted LABOR TIME: 0.3 With Tow Haul Switch ADD: 0.3 However, this does not show in the LTG for the new body style Silverado. If it's new...
Re: PDI FLUID ADD CLAIMS - 12/29/2008
... Tech found it to be 1 qt low on oil. I have tried to submit an "I" claim for $9.04 in net to recoop the cost of the oil and opti-kleen. Claim rejects "EK" net amount excessive. What am I missing? Any ideas? Thanks in advance....
Re: Warranty Admin. job description - 12/11/2008
Various position descriptions may be found in the Retail Operating System located in GlobalConnect through the Service tab.
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
I'd say there isn't a "LIST" per say, but if you look up the labor op, it'll tell you what the coverage codes are for that repair.
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
GO INTO SI PUT IN VIN AND GO TO LABOR TIME GUIDE, SEARCH KEYWORD -EMISSION- AND ALL OP CODES THAT APPLY TO VEHICLE WITHIN EMISSIONS WARRANTY WILL BE LISTED
Re: FYI-IPC special policy, T5687 - 04/20/2009
Did hear on Friday, but they said to wait until today (Mon 4/20) before resubmitting, but they have fixed the system so the labor op should pay ok.
Re: Injection pump special policy, T5550 - 04/08/2009
THE ONLY THING I SEE IS THE LABOR OP HAS A DASH T-5550. DO YOU THINK THAT MATTERS?
OLD RECALL LISTING ???? - 04/10/2009
I HAVE A OLD CIERA (1995) WITH RECALL 95058 STILL OPEN -- BUT UNABLE TO PULL IT UP IN SI BY THAT #.... ANY SUGGESTIONS ???
Re: Oil leak diagnosis - 03/31/2009
[quote] Ken: This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. [/quote] So if there was no actual repair because they haven't detected the source of the leak, how do you know...
April Newsletter - Money Savers Article Error - 04/06/2009
On page six of the April 2009 edition Warranty Newsletter the labor ops provided (Z7901 and Z7902) should be Z7910 (one-way shuttle) and Z7911 (two-way shuttle) respectively.
G-8 CASTER ARM - 04/06/2009
I am looking for a labor op to cover the front lower control arm (CASTER ADJUSTMENT). PN 92224668 ina 2008 g-8.
Re: OLD RECALL #07217 - 06/15/2009
Did you use the courtesy transportation labor op with $42.00 in the net amount? If so, I would have done the same thing.
Re: CLAIM IN REVEIW? - 06/16/2009
I haven't had any of this labor op pay the one from this credit memo also went to reveiew-WINS.
Re: CLAIM IN REVEIW? - 06/16/2009
I haven't had any of this labor op pay the one from this credit memo also went to reveiew-WINS.
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
RAIL DUST - FALLOUT - 06/25/2009
HAS ANYONE COME ACCROSS ANY BULLETINS REGARDING CHANGE IN LABOR OPS ON RAIL DUST / FALLOUT, WE HAVE USED A5575 IT SEEMS FOREVER - BUT ON THE 2009-2010 IT DOESNT SEEM TO APPLY
Re: REAR DIFFERENTIAL SEAL - 06/25/2009
Yup, you are right, there's nothing there for a "shaft seal". I think I'd go with F2123, as closest-to-op and "H" route.
Re: Body Side Molding replace - 08/27/2009
Our AVM has us use the individual labor ops for these. Pain in the rear if you do all 4!
Re: Towing on a life time warr part ? - 09/16/2009
Towing should be covered with a warranty repair. You either have to put it under the labor op of the repair that was done as a net item with comments and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part...
Re: GM $15 cards. - 07/01/2009
... not contain a VIN number. The card expired on June 30. The back side of the card contained labor operation Z2218 for a $15 reimbursement. There may be other cards that are valid, but contain a different operation number....
Re: GM Accessories VPO/LPO Programs - 07/02/2009
USE Z6998 PDI ADD OPS TO GET PAID IT SHOULD ALREADY BE IN YOUR DMS FOR ADP AND R/R
Re: 2010 CAMARO - STRIPS - 08/04/2009
My service mgr pulled it up on Global Connect> Accessory Info Center for VPO Option Info. AIC is found in the sales tab.
2010 CAMARO - STRIPS - 07/29/2009
IS THERE ANYTHING IN PRINT REGARDING LABOR OP OR TIME FOR THESE 2010 CAMAROS FOR THE STRIPES ???
Forum - 12/05/2007
A Z6999 labor op WILL NOT allow any labor to be claimed. It is a net item only labor op. No parts, no labor, only something in the net item field. The tech sure didn't check ove the PDI very well if he didn't check the oil level. Yes, it should have...
Core Charges - 11/29/2007
Please see core information in the Policy & Procedure Manual article 1.7.4e. Claim type F/labor operation Z7200 / amount in net.
ADMIN ALLOWANCE - 12/19/2007
In ADP when closing a line it will ask me if I want to add lbr op.say yes,type in "admin", prompt for tech put in 9999, next prompt enter amount.
Recall OLH - 12/20/2007
The service manager can sign OLH on a recall, but in order for any OLH to pay with a V labor op the claim will have to be H-Routed.
GMVISS - 10/25/2007
Our DMS system ADP prints Viss everytime a repair order is opened.this really cut down on missed recalls ect and is with the hard copy at all tiomes.
REGINA - 09/24/2007
I ALWAYS START WITH LABOR OP B5410 WHEN IT COMES TO WATER LEAKS IN BODY.HOPE THIS HELPS
Forum - 09/19/2007
Actually, the labor time guide will indicate coverage code S1 and S2 directly below the labor operation. So the easiest way to remember it is to look for those codes every time you look up the labor operation of a sublet repair. If you see S1, add your...
Pyramid Claims - 09/19/2007
... about it when before it was not a problem. I understnd that if you are replacing a 2 parts on top of each other you use the biggest labor op and then if more time was need to put it in OLH. However, would it not kick back for parts amount excessive....
Re: ONSTAR BACK-UP BATTERY - 01/14/2008
You may want to try R5142 (Communication Interface Module Battery Replacement) time is .6 with up to .3 for diag. I have had to use this labor op only once.
Re: administrative allowances - 01/16/2008
Sherry, That part we were able to do. The booker went in and added the labor op "ADMIN" and the .2 time, but when I pull it up in PMT and hit FT to file and tansmit, that is when it comes up and tells me thatthe labor op is incorrst and that it has to...
Re: LEAK TESTING - 02/21/2008
As long as the "not duplicated" op is for one of the categories that would leak it should work. Engine cooling, mechanical, etc.
Re: B5410 - Body - Reseal - 02/15/2008
Might want to have your tech open a TAC case on this.this will give you more documentation to back up your claim to your AVM
Two jobs or one - 04/30/2008
... different hose and replaced that. Both repairs are under J1. I can find a specific labor op for each repair. Do I tell them to split it into J1 J2 or just put 2 lines/2 job ops under J1? Does that mean I have to use Auth code B for two repairs to...
Re: HELP - 05/01/2008
F3200 is (oops) covered but, if you look in the preface section i previously mentioned there is a list of covered lanbor op. This may help you understand when they are covered.
Re: HELP - 05/01/2008
It is in the list of covered labor ops in the preface. So it should be covered.
Re: Gremlins - 05/19/2008
Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live!
Re: Gremlins - 05/20/2008
I checked again this morning and still can not open the newsletters. I did try other pdf's from GM Messenger and they opened fine. If you would like to give me a call that's fine-email me at service@baumchevybuick.com and I'll get you my # Mark
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
... one possibility. I find it easiest to download the pdf version of the P&P manual and leave it open-the search function in the pdf version makes it easy to find most answers....
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
WARRANTY WIZARD IS A MUST HERE. IT WILL TELL YOU LABOR OPS BY THE PART NUMBER.
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
THE ONLY THING I COULD FIND FOR THE LOAD PANAL IS A REPAIR S1555 FOR THE LABOR OP BUT NOTHNG TO REPLACE IT
Towing should be covered with a warranty repair. You either have to put it under the labor op of the repair that was done as a net item with comments and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part...
Re: GM $15 cards. - 07/01/2009
... not contain a VIN number. The card expired on June 30. The back side of the card contained labor operation Z2218 for a $15 reimbursement. There may be other cards that are valid, but contain a different operation number....
Re: GM Accessories VPO/LPO Programs - 07/02/2009
USE Z6998 PDI ADD OPS TO GET PAID IT SHOULD ALREADY BE IN YOUR DMS FOR ADP AND R/R
Re: 2010 CAMARO - STRIPS - 08/04/2009
My service mgr pulled it up on Global Connect> Accessory Info Center for VPO Option Info. AIC is found in the sales tab.
2010 CAMARO - STRIPS - 07/29/2009
IS THERE ANYTHING IN PRINT REGARDING LABOR OP OR TIME FOR THESE 2010 CAMAROS FOR THE STRIPES ???
Forum - 12/05/2007
A Z6999 labor op WILL NOT allow any labor to be claimed. It is a net item only labor op. No parts, no labor, only something in the net item field. The tech sure didn't check ove the PDI very well if he didn't check the oil level. Yes, it should have...
Core Charges - 11/29/2007
Please see core information in the Policy & Procedure Manual article 1.7.4e. Claim type F/labor operation Z7200 / amount in net.
ADMIN ALLOWANCE - 12/19/2007
In ADP when closing a line it will ask me if I want to add lbr op.say yes,type in "admin", prompt for tech put in 9999, next prompt enter amount.
Recall OLH - 12/20/2007
The service manager can sign OLH on a recall, but in order for any OLH to pay with a V labor op the claim will have to be H-Routed.
GMVISS - 10/25/2007
Our DMS system ADP prints Viss everytime a repair order is opened.this really cut down on missed recalls ect and is with the hard copy at all tiomes.
REGINA - 09/24/2007
I ALWAYS START WITH LABOR OP B5410 WHEN IT COMES TO WATER LEAKS IN BODY.HOPE THIS HELPS
Forum - 09/19/2007
Actually, the labor time guide will indicate coverage code S1 and S2 directly below the labor operation. So the easiest way to remember it is to look for those codes every time you look up the labor operation of a sublet repair. If you see S1, add your...
Pyramid Claims - 09/19/2007
... about it when before it was not a problem. I understnd that if you are replacing a 2 parts on top of each other you use the biggest labor op and then if more time was need to put it in OLH. However, would it not kick back for parts amount excessive....
Re: ONSTAR BACK-UP BATTERY - 01/14/2008
You may want to try R5142 (Communication Interface Module Battery Replacement) time is .6 with up to .3 for diag. I have had to use this labor op only once.
Re: administrative allowances - 01/16/2008
Sherry, That part we were able to do. The booker went in and added the labor op "ADMIN" and the .2 time, but when I pull it up in PMT and hit FT to file and tansmit, that is when it comes up and tells me thatthe labor op is incorrst and that it has to...
Re: LEAK TESTING - 02/21/2008
As long as the "not duplicated" op is for one of the categories that would leak it should work. Engine cooling, mechanical, etc.
Re: B5410 - Body - Reseal - 02/15/2008
Might want to have your tech open a TAC case on this.this will give you more documentation to back up your claim to your AVM
Two jobs or one - 04/30/2008
... different hose and replaced that. Both repairs are under J1. I can find a specific labor op for each repair. Do I tell them to split it into J1 J2 or just put 2 lines/2 job ops under J1? Does that mean I have to use Auth code B for two repairs to...
Re: HELP - 05/01/2008
F3200 is (oops) covered but, if you look in the preface section i previously mentioned there is a list of covered lanbor op. This may help you understand when they are covered.
Re: HELP - 05/01/2008
It is in the list of covered labor ops in the preface. So it should be covered.
Re: Gremlins - 05/19/2008
Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live!
Re: Gremlins - 05/20/2008
I checked again this morning and still can not open the newsletters. I did try other pdf's from GM Messenger and they opened fine. If you would like to give me a call that's fine-email me at service@baumchevybuick.com and I'll get you my # Mark
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
... one possibility. I find it easiest to download the pdf version of the P&P manual and leave it open-the search function in the pdf version makes it easy to find most answers....
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
WARRANTY WIZARD IS A MUST HERE. IT WILL TELL YOU LABOR OPS BY THE PART NUMBER.
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
THE ONLY THING I COULD FIND FOR THE LOAD PANAL IS A REPAIR S1555 FOR THE LABOR OP BUT NOTHNG TO REPLACE IT
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
THIS CHROME APPEARANCE PKG. SHOULD BE BILLED STRAIGHT TO YOUR GM OPEN PARTS ACCT. WE CHG OURS OUT ON AN RO AND BILL LABOR STRAIGHT TO INVENTORY ACCT. # AND GM WILL BILL YOUR OPEN PARTS ACCT. FOR THE CHROME PKG. WHEN PARTS DEPT. GETS THE INVOICE ON THE...
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
Thanks Jody! We'll watch for it on our open parts account!
AUTH B - 08/11/2008
... PROBLEMS. CHECK ENGINE LIGHT WAS CAUSED DUE TO A CONNECTOR ON THE INPUT SPEED SENSOR LABOR OP N6629. ABS LIGHT WAS CAUSED BY A CONNECTOR IN THE DOOR LABOR OP N6624. WHICH LINE SHOULD I USE AUTH B. THE FIRST, SECOND OR BOTH. IN THE PAST I HAVE JUST PUT...
Re: GM Global connect - 07/15/2008
We have been receiving messages on our open account on GM Dealerworld - supposedly the NE region was supposed to have switched over already starting this last Monday (07/14).
Re: cadillac premium care - 07/21/2008
The labor op for LOF for XLR Premium Care is M0042 max $71.00. Check with Tech to make sure he rotated tires. XLR's have different size tires, front and rear and cannot be rotated. Labor ops are in Cares Manual latest version 2004. Sorry, I don't remember...
Re: RUST THRU CLAIMS - 07/30/2008
... BUT THEN I LOOKED AT EXAMPLE #9 FOR PANEL REPLACEMENT. THIS IS STATING TO USE THE CORRECT LABOR OPERATION---SHOULD I STILL STICK TO THE "S" OPS OR GO WITH THE PANEL REPLACEMENT??...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I was told to use the regular labor op for the repair for the claim type B, but refer back to the recall/policy in comments.
Re: A new one for me.... - 07/31/2008
Emblem/nameplate replace-B7010=0.2 as a closest to labor op?? I think that would be my best guess!
Re: rejected claim type b - 06/18/2008
I wasn't very clear,it's the motor/module assembly that opens and closes the door automatically.It's not the door lock.
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: Part Warranty - 06/06/2008
I HAVE ALWAYS BEEN TOLD - CODE B WARRANTY ALWAYS GO ON A SEPARATE RO DUE TO THE FACT YOU CANT USE THE SAME LABOR OP ON 1-RO
Re: Exterior Roof Panel - 06/10/2008
If the vehicle is still under warranty process the claim with the appropriate labor operation from the labor time guide. For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B...
Re: RKE RECEIVER - 06/09/2008
OPERATION NUMBER: N4921 LABOR TIME: 0.4 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 I wonder if this would work, "H" routed as closest-to-op? this is a 1999 Corvette labor ...
GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
... #P0068 / CURRENT CODES #P0174 P0171) TECH PERFORMED BULLETIN #03-06-04-030F BULLETIN USING LABOR OP#J5645.... CLAIM REJECTED FOR LABOR OP DOES NOT APPLY TO VEHICLE .. (CONFUSED HOW TO CORRECT FOR CLAIM TO PAY)...
Re: Warranty Compliance - 11/26/2008
... and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. We've been through a DSR this year and that sucked! I'd hate to go through a full GM audit. To cover...
Re: DUAL HEADREST DVD - 10/30/2008
... all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do. [/quote] According to the...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Would agree with last post.make sure your using the correct labor op to replace radio.R0760.dont forget admin allowance.
Re: HOURS - 10/01/2008
Here is a late response...we are open 7am to 6pm Mon - Fri and 7am - Noon on Saturday
Re: Transportation claims - 10/01/2008
... help.also would call DBC and talk to them.in this case might be able to put under one op code which would be nice as vehicle is going back to GM.do you have in house body shop or have to sublet out.might be able to cover under sublet for total repair...
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: HOURS - 08/26/2008
Our Dealership is open Mon 6:30a to 8:00p and tues thru fri 6:30 to 6:00 in serrvice I only work from 6:30a to 2:30 though and that is nice.
Re: HOURS - 09/05/2008
We are open M-S 8am to 5pm and I thought we had it bad until I read this post and realized I don't have it that bad!
BATTERY -WARRANTY PRICING - 09/18/2008
JUST CHECKING OF THE "CURRENT" PARTS OPERATIONS TO ACDELCO BATTERY CONVERSION CHART IS STILL DATED 7/1/07
THIS CHROME APPEARANCE PKG. SHOULD BE BILLED STRAIGHT TO YOUR GM OPEN PARTS ACCT. WE CHG OURS OUT ON AN RO AND BILL LABOR STRAIGHT TO INVENTORY ACCT. # AND GM WILL BILL YOUR OPEN PARTS ACCT. FOR THE CHROME PKG. WHEN PARTS DEPT. GETS THE INVOICE ON THE...
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
Thanks Jody! We'll watch for it on our open parts account!
AUTH B - 08/11/2008
... PROBLEMS. CHECK ENGINE LIGHT WAS CAUSED DUE TO A CONNECTOR ON THE INPUT SPEED SENSOR LABOR OP N6629. ABS LIGHT WAS CAUSED BY A CONNECTOR IN THE DOOR LABOR OP N6624. WHICH LINE SHOULD I USE AUTH B. THE FIRST, SECOND OR BOTH. IN THE PAST I HAVE JUST PUT...
Re: GM Global connect - 07/15/2008
We have been receiving messages on our open account on GM Dealerworld - supposedly the NE region was supposed to have switched over already starting this last Monday (07/14).
Re: cadillac premium care - 07/21/2008
The labor op for LOF for XLR Premium Care is M0042 max $71.00. Check with Tech to make sure he rotated tires. XLR's have different size tires, front and rear and cannot be rotated. Labor ops are in Cares Manual latest version 2004. Sorry, I don't remember...
Re: RUST THRU CLAIMS - 07/30/2008
... BUT THEN I LOOKED AT EXAMPLE #9 FOR PANEL REPLACEMENT. THIS IS STATING TO USE THE CORRECT LABOR OPERATION---SHOULD I STILL STICK TO THE "S" OPS OR GO WITH THE PANEL REPLACEMENT??...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I was told to use the regular labor op for the repair for the claim type B, but refer back to the recall/policy in comments.
Re: A new one for me.... - 07/31/2008
Emblem/nameplate replace-B7010=0.2 as a closest to labor op?? I think that would be my best guess!
Re: rejected claim type b - 06/18/2008
I wasn't very clear,it's the motor/module assembly that opens and closes the door automatically.It's not the door lock.
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: Part Warranty - 06/06/2008
I HAVE ALWAYS BEEN TOLD - CODE B WARRANTY ALWAYS GO ON A SEPARATE RO DUE TO THE FACT YOU CANT USE THE SAME LABOR OP ON 1-RO
Re: Exterior Roof Panel - 06/10/2008
If the vehicle is still under warranty process the claim with the appropriate labor operation from the labor time guide. For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B...
Re: RKE RECEIVER - 06/09/2008
OPERATION NUMBER: N4921 LABOR TIME: 0.4 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 I wonder if this would work, "H" routed as closest-to-op? this is a 1999 Corvette labor ...
GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/03/2008
... #P0068 / CURRENT CODES #P0174 P0171) TECH PERFORMED BULLETIN #03-06-04-030F BULLETIN USING LABOR OP#J5645.... CLAIM REJECTED FOR LABOR OP DOES NOT APPLY TO VEHICLE .. (CONFUSED HOW TO CORRECT FOR CLAIM TO PAY)...
Re: Warranty Compliance - 11/26/2008
... and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. We've been through a DSR this year and that sucked! I'd hate to go through a full GM audit. To cover...
Re: DUAL HEADREST DVD - 10/30/2008
... all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do. [/quote] According to the...
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
Would agree with last post.make sure your using the correct labor op to replace radio.R0760.dont forget admin allowance.
Re: HOURS - 10/01/2008
Here is a late response...we are open 7am to 6pm Mon - Fri and 7am - Noon on Saturday
Re: Transportation claims - 10/01/2008
... help.also would call DBC and talk to them.in this case might be able to put under one op code which would be nice as vehicle is going back to GM.do you have in house body shop or have to sublet out.might be able to cover under sublet for total repair...
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: HOURS - 08/26/2008
Our Dealership is open Mon 6:30a to 8:00p and tues thru fri 6:30 to 6:00 in serrvice I only work from 6:30a to 2:30 though and that is nice.
Re: HOURS - 09/05/2008
We are open M-S 8am to 5pm and I thought we had it bad until I read this post and realized I don't have it that bad!
BATTERY -WARRANTY PRICING - 09/18/2008
JUST CHECKING OF THE "CURRENT" PARTS OPERATIONS TO ACDELCO BATTERY CONVERSION CHART IS STILL DATED 7/1/07
Re: Courtesy delivery (dropship) PDI - 09/24/2008
I BELIEVE IT WOULD BE SUBMITTED WITH A CLAIM TYPE 'I', MG/99, LABOR OPERATION Z7000 IF NOT AUTOMATICALLY PAID
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/25/2008
If you sublet a repair to a body shop you have to claim that as a sublet repair with the repair amount entered into net amount. I would use the labor operation that best describes what was repaired. You didn't state why a door skin was replaced.That might...
Re: HOURS - 09/18/2008
We at Connell Chevrolet in Texas are open 7AM - 6PM Mon-Fri and 8-3 on Sat. I work 8-5 Mon-Fri.
HOURS - 08/25/2008
I WAS WONDERING WHAT HOURS MOST PEOPLE WORK? WE ARE OPEN FROM 7:30 TO 7:00 ON MONDAYS AND 7:30 TO 5:30 TUESDAY TO FRIDAY
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
(MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ??
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make sure to note...
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Forum - 03/08/2023
919 means you don't have an equipment match for your opcode. I am not sure about that YM8 add for the options package you are talking about. Looking at the warranty history I do not see the ZSET transaction to add whatever hardware you are trying to warranty. The...
Forum - 03/10/2023
... attach it to the front of the ticket with the date and advisor number and whether the ticket is open or closed at the bottom. I inserted a tool that always makes it display today's date. If it needs a management approval I will clearly spell out on the...
Forum - 07/12/2022
... to have input and get possible change is that we warranty admins need to write our Dealer Fixed Ops reps ,,,they have direct input to higher ups at GM,,,and GM does pay attention to them when provided concrete examples. we need to start a write...
NEW VEHICLE AND CPO MAINTENANCE AMOUNTS NOT WORKING - 07/26/2022
... type and note in on my repair order then go though the quick reference guide to verify my labor op and amount to submit for net misc. I am still using the reference guide i printed in April though I undertand reimbursement will be going up soon. For...
Forum - 09/29/2022
... they will break down how they want you to submit different repairs. If they did the damage codes properly they should not have an issue matching the ops you choose based on the repairs. If they are different areas I would certainly code them as individual...
Forum - 09/08/2022
MD duty follows the regular labor ops. 0600723 and only diff is if it is a dually then add the $20. I asked our rep ... it stinks fo sho
Forum - 09/19/2022
Hello! Try a "closest to" partial color/clear coat paint labor operation.
Forum - 12/20/2022
They say to verify that it is open when you create the RO. I am not going to have my techs check for OTA completion while the vehicle is in the shop. That is insane. I know that if I Hroute these they will be paid but it is so rediculous to have to Hroute...
Forum - 03/28/2023
well this just came in an email from our rep You will have 3 days from job card open date, to a scan the vehicle
Forum - 04/10/2023
Service agents under the Option C labor rate are entitled to an annual labor rate increase, calculated in accordance with a Consumer Price Index factor. The increase goes into effect on January 1. Refer to the Service Policies and Procedures Manual...
Forum - 04/12/2023
What year is the vehicle, I have found for 23 model year labor op 5430912 for System Reset
Forum - 06/27/2023
Yes Carol I have done it a few times. That one day opcode will only work for one day. If you run into a situation where you have more days to claim you will have to get with your DVM or WSC for the proper opcode. It usually isn't very fun and I have probably...
Forum - 06/28/2023
Hello! Recommend using a closest to labor operation based on the repairs performed from a recent LTG.
Forum - 06/28/2023
so I should just use a different year of that make/model to find a labor op, then submit?
Forum - 05/30/2023
Well for one thing it might depend on when the job card was opened. I believe GM had an 80% standard for April and a 90% standard for May. If it is within the limits you should be able to Hroute it with an explanation. Moving forward we have made an opcode...
Forum - 07/06/2023
... is in the system for who finalized it. However if that person was not active when the job card was opened that could potentially cause an issue so perhaps King1345 has the right idea. I would say if the advisor who closed the ticket already had an active...
Paint Claim with dent - 08/25/2023
... for a vehicle with a dent on the bedside. Now I've been told that I could use the paint labor op and then use OLH time for the repair of the dent. I've been looking around at different messages and wonder if I should be using the repair panel labor op...
Forum - 01/02/2024
Our lane manager does ours since he is in constant contact with the advisors as to the status of ant open rentals over 5 days old he tasks then with uodates.
I BELIEVE IT WOULD BE SUBMITTED WITH A CLAIM TYPE 'I', MG/99, LABOR OPERATION Z7000 IF NOT AUTOMATICALLY PAID
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/25/2008
If you sublet a repair to a body shop you have to claim that as a sublet repair with the repair amount entered into net amount. I would use the labor operation that best describes what was repaired. You didn't state why a door skin was replaced.That might...
Re: HOURS - 09/18/2008
We at Connell Chevrolet in Texas are open 7AM - 6PM Mon-Fri and 8-3 on Sat. I work 8-5 Mon-Fri.
HOURS - 08/25/2008
I WAS WONDERING WHAT HOURS MOST PEOPLE WORK? WE ARE OPEN FROM 7:30 TO 7:00 ON MONDAYS AND 7:30 TO 5:30 TUESDAY TO FRIDAY
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
(MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ??
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make sure to note...
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Forum - 03/08/2023
919 means you don't have an equipment match for your opcode. I am not sure about that YM8 add for the options package you are talking about. Looking at the warranty history I do not see the ZSET transaction to add whatever hardware you are trying to warranty. The...
Forum - 03/10/2023
... attach it to the front of the ticket with the date and advisor number and whether the ticket is open or closed at the bottom. I inserted a tool that always makes it display today's date. If it needs a management approval I will clearly spell out on the...
Forum - 07/12/2022
... to have input and get possible change is that we warranty admins need to write our Dealer Fixed Ops reps ,,,they have direct input to higher ups at GM,,,and GM does pay attention to them when provided concrete examples. we need to start a write...
NEW VEHICLE AND CPO MAINTENANCE AMOUNTS NOT WORKING - 07/26/2022
... type and note in on my repair order then go though the quick reference guide to verify my labor op and amount to submit for net misc. I am still using the reference guide i printed in April though I undertand reimbursement will be going up soon. For...
Forum - 09/29/2022
... they will break down how they want you to submit different repairs. If they did the damage codes properly they should not have an issue matching the ops you choose based on the repairs. If they are different areas I would certainly code them as individual...
Forum - 09/08/2022
MD duty follows the regular labor ops. 0600723 and only diff is if it is a dually then add the $20. I asked our rep ... it stinks fo sho
Forum - 09/19/2022
Hello! Try a "closest to" partial color/clear coat paint labor operation.
Forum - 12/20/2022
They say to verify that it is open when you create the RO. I am not going to have my techs check for OTA completion while the vehicle is in the shop. That is insane. I know that if I Hroute these they will be paid but it is so rediculous to have to Hroute...
Forum - 03/28/2023
well this just came in an email from our rep You will have 3 days from job card open date, to a scan the vehicle
Forum - 04/10/2023
Service agents under the Option C labor rate are entitled to an annual labor rate increase, calculated in accordance with a Consumer Price Index factor. The increase goes into effect on January 1. Refer to the Service Policies and Procedures Manual...
Forum - 04/12/2023
What year is the vehicle, I have found for 23 model year labor op 5430912 for System Reset
Forum - 06/27/2023
Yes Carol I have done it a few times. That one day opcode will only work for one day. If you run into a situation where you have more days to claim you will have to get with your DVM or WSC for the proper opcode. It usually isn't very fun and I have probably...
Forum - 06/28/2023
Hello! Recommend using a closest to labor operation based on the repairs performed from a recent LTG.
Forum - 06/28/2023
so I should just use a different year of that make/model to find a labor op, then submit?
Forum - 05/30/2023
Well for one thing it might depend on when the job card was opened. I believe GM had an 80% standard for April and a 90% standard for May. If it is within the limits you should be able to Hroute it with an explanation. Moving forward we have made an opcode...
Forum - 07/06/2023
... is in the system for who finalized it. However if that person was not active when the job card was opened that could potentially cause an issue so perhaps King1345 has the right idea. I would say if the advisor who closed the ticket already had an active...
Paint Claim with dent - 08/25/2023
... for a vehicle with a dent on the bedside. Now I've been told that I could use the paint labor op and then use OLH time for the repair of the dent. I've been looking around at different messages and wonder if I should be using the repair panel labor op...
Forum - 01/02/2024
Our lane manager does ours since he is in constant contact with the advisors as to the status of ant open rentals over 5 days old he tasks then with uodates.
Lockable Safe in Center Console - 01/09/2024
... This has a 4 digit combo lock on it. Customer set combo as per instructions, then tested with door open. Combo worked so he closed and locked it. Now it will not unlock. The only option is to drill out the lock to remove his belongings and replace the...
Forum - 01/10/2024
... the following: customer signature not available, warranty on dealer owned inventory, and add on operations. Authorizations that are required at the time of transaction submission, such as OLH or policy adjustments, may now be authorized with a single...
Best Way to Claim This - 02/23/2024
... p01f0 for engine coolant temp sensor. found short in temp sensor. Also found thermostats sticking open not coming to operating temperature. He replaced both thermostats and the sensor. When I asked the tech he said these were separate issues. I am wondering...
Forum - 01/25/2024
Repair order open date 01/02. They got back to me today. Fixed the issue and the claim paid. Just a glitch I guess.
Forum - 04/16/2024
I get that, I would have thought your warranty support specialist could have told what what the correct labor op to use as the closest one since there isn't a labor operation for it. Maybe it will need to go to level 2 to fix the labor time guide.&nb...
Forum - 01/29/2021
Hello CarolRoyal, Are you using labor op 8060460 as the labor op with the PRA? And does the damage location field have an "*" next to it? Required fields are marked with an "*".
Forum - 01/29/2021
Yes I did finally find information that for the pre auth you have to use the tire brand labor op for their processing purposes (the copy of the recall that was printed out and attached had cut that line off) and then with the actual claim submission I...
Forum - 01/22/2021
... to two weeks to be looked at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could...
Forum - 01/20/2021
Documenting what factory invoiced options were installed is definitely a good best practice (it is not a policy requirement).
Transmission Fluid Replacement - 01/28/2021
... valve body. Upon removal the tech had to replace the fluid. I am trying to figure out what labor op to use. I looked up the labor op for the pan but it only pays .60. Tech has 3.0 in to this job. 2017 CamaroI've also got another one regarding the transmission...
Forum - 01/28/2021
My thought on the camaro would be a closest labor op to using the valve body. If he wants the 3.0 then he would have to have OLH.
Forum - 01/28/2021
I leave mine open, until paid. What we think may be justified, as far as olh, may not fly with warranty support.
Windshield Resealing - 02/20/2021
HiWe had a windshield that was leaking and caused damage inside the vehicle. I know my main lop will be for the windshield with the other stuff under OLH. I have in the past used the windshield R&R 2020380 for the labor op to use for the sublet. ...
Forum - 02/21/2021
Refer to the Transportation, Vehicle Storage, and PDI Policy & Procedures Manual Article 3.1.1: OptiKleen utilized by the Serice Agent to top off windshield washer solvent during the PDI may be submitted for reimbursement using labor operation...
owners manual - 03/17/2021
We have a special circumstance here and I cant find the labor op for an owners manual??
Forum - 04/15/2021
You would have to h route the claim explaning that this is the aux battery, and they have the exact part # and labor op and not a parts warranty
Forum - 04/22/2021
I don't know what kind of vehicle your working on , but labor op 4062350 is a powertrain item.
labor time guide for a paint claim - 03/25/2021
Hi, I'm looking at labor op 1441574 for a 2016 buick verano and there are two adds that say GME Region only....does anyone now what that means?
Forum - 04/07/2021
Thank you for bringing that to my attention! I will get the Special Program Labor Operations Reference Card updated with the latest information.
Forum - 05/10/2021
Thank you. I have never ran into that so i will definitely keep that labor op handy.
Forum - 07/17/2020
I love it when they do that for a customer-originated concern, giving me a recall opcode!
Forum - 07/31/2020
If you are repairing per bullentin, then you would use both op codes with service managers auth for repeat repair so claim does not reject.
Forum - 07/29/2020
you can only use one labor op and what ever other things or time they are claiming fors to OLH and needs service managers auth
What Would You Do - 09/20 - 08/25/2020
... body and flushed the cooler. A final road test was performed, and the vehicle was found to be operating as designed. The warranty administrator submitted the transaction with the labor operation for the torque converter and selected the converter...
What Would You Do - 06/20 - 05/28/2020
... at warranty rates. The warranty administrator submitted the transaction with the labor operation for the failed component, selected the failed part, entered the customer participation expense, and indicated policy decision authorization. The...
... This has a 4 digit combo lock on it. Customer set combo as per instructions, then tested with door open. Combo worked so he closed and locked it. Now it will not unlock. The only option is to drill out the lock to remove his belongings and replace the...
Forum - 01/10/2024
... the following: customer signature not available, warranty on dealer owned inventory, and add on operations. Authorizations that are required at the time of transaction submission, such as OLH or policy adjustments, may now be authorized with a single...
Best Way to Claim This - 02/23/2024
... p01f0 for engine coolant temp sensor. found short in temp sensor. Also found thermostats sticking open not coming to operating temperature. He replaced both thermostats and the sensor. When I asked the tech he said these were separate issues. I am wondering...
Forum - 01/25/2024
Repair order open date 01/02. They got back to me today. Fixed the issue and the claim paid. Just a glitch I guess.
Forum - 04/16/2024
I get that, I would have thought your warranty support specialist could have told what what the correct labor op to use as the closest one since there isn't a labor operation for it. Maybe it will need to go to level 2 to fix the labor time guide.&nb...
Forum - 01/29/2021
Hello CarolRoyal, Are you using labor op 8060460 as the labor op with the PRA? And does the damage location field have an "*" next to it? Required fields are marked with an "*".
Forum - 01/29/2021
Yes I did finally find information that for the pre auth you have to use the tire brand labor op for their processing purposes (the copy of the recall that was printed out and attached had cut that line off) and then with the actual claim submission I...
Forum - 01/22/2021
... to two weeks to be looked at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could...
Forum - 01/20/2021
Documenting what factory invoiced options were installed is definitely a good best practice (it is not a policy requirement).
Transmission Fluid Replacement - 01/28/2021
... valve body. Upon removal the tech had to replace the fluid. I am trying to figure out what labor op to use. I looked up the labor op for the pan but it only pays .60. Tech has 3.0 in to this job. 2017 CamaroI've also got another one regarding the transmission...
Forum - 01/28/2021
My thought on the camaro would be a closest labor op to using the valve body. If he wants the 3.0 then he would have to have OLH.
Forum - 01/28/2021
I leave mine open, until paid. What we think may be justified, as far as olh, may not fly with warranty support.
Windshield Resealing - 02/20/2021
HiWe had a windshield that was leaking and caused damage inside the vehicle. I know my main lop will be for the windshield with the other stuff under OLH. I have in the past used the windshield R&R 2020380 for the labor op to use for the sublet. ...
Forum - 02/21/2021
Refer to the Transportation, Vehicle Storage, and PDI Policy & Procedures Manual Article 3.1.1: OptiKleen utilized by the Serice Agent to top off windshield washer solvent during the PDI may be submitted for reimbursement using labor operation...
owners manual - 03/17/2021
We have a special circumstance here and I cant find the labor op for an owners manual??
Forum - 04/15/2021
You would have to h route the claim explaning that this is the aux battery, and they have the exact part # and labor op and not a parts warranty
Forum - 04/22/2021
I don't know what kind of vehicle your working on , but labor op 4062350 is a powertrain item.
labor time guide for a paint claim - 03/25/2021
Hi, I'm looking at labor op 1441574 for a 2016 buick verano and there are two adds that say GME Region only....does anyone now what that means?
Forum - 04/07/2021
Thank you for bringing that to my attention! I will get the Special Program Labor Operations Reference Card updated with the latest information.
Forum - 05/10/2021
Thank you. I have never ran into that so i will definitely keep that labor op handy.
Forum - 07/17/2020
I love it when they do that for a customer-originated concern, giving me a recall opcode!
Forum - 07/31/2020
If you are repairing per bullentin, then you would use both op codes with service managers auth for repeat repair so claim does not reject.
Forum - 07/29/2020
you can only use one labor op and what ever other things or time they are claiming fors to OLH and needs service managers auth
What Would You Do - 09/20 - 08/25/2020
... body and flushed the cooler. A final road test was performed, and the vehicle was found to be operating as designed. The warranty administrator submitted the transaction with the labor operation for the torque converter and selected the converter...
What Would You Do - 06/20 - 05/28/2020
... at warranty rates. The warranty administrator submitted the transaction with the labor operation for the failed component, selected the failed part, entered the customer participation expense, and indicated policy decision authorization. The...
bearing reluctor ring - 06/09/2020
... reading everything I can find it’s my understanding that if I can’t find an op code for the job I use the closest one. so I have a car that no one could figure out why it had vibration in the pedal. GM had an enginee come out and the...
Forum - 07/17/2020
Well, turns out my tech and advisors are boneheads and I'm not much better. The tech put in the opcode for the recall that was done several months ago and I didn't actually go looking at the opcodes in each recall or I might have caught it. I perpetuated...
Forum - 10/14/2020
What about using under paint the Finesse, Buff, Polish labor op? I've used those and not had an issue
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 09/09/2020
Is the 0600008 labor op only for one day? I have a 2 day 2 job line ccnd.
Forum - 09/03/2020
Have your techs copy and paste if they are lazy, but insist they print and attach the codes. That way if they are not legible or missing characters you can fix it. I am checking my open tickets before they are closed and if the codes are not in the story...
Part Failures during the Same Repair Visit? - 09/30/2021
... part. If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval.My question is, If adding a line for the...
Forum - 01/28/2022
"h-route" cliam for GM auth, with as much info as possible. advise the closest op code was used
Forum - 02/14/2022
You are quite welcome. With the vehicle context I would advise you to do a base time of 0.7, add time for appropriate diagnosis and the glow plug on the second bank will be parts and OLH to the base operation code based on actual punch time up to 0.7 I...
Forum - 02/25/2022
... identify repair trends associated with a specific repair group (e.g. Repair Group 40). The "Labor Operation Frequency" tool was also used to identify those operations used with the most frequency. The dealer further identified the very high and...
Forum - 04/20/2022
If the labor operation is not in the labor time guide for the VIN breakdown, the claim will not go through.
Forum - 04/14/2022
SI, LTG, BODY REPAIR, PAINT & COATINGS, LABOR TIME.. all the labor ops come up for paint
Forum - 04/01/2022
@ewill3rd I'm confused about that, if the op says no Diagnosis Time is allowed for battery charging and testing
Forum - 03/28/2022
I was always told for Lemon Law, it increases the number of down days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The...
Forum - 06/14/2022
I have done a few, If memory serves (which it may not) we did a pre-authorization for a PET override using the opcode for the part that you were waiting for but you only submit for the rental amount. I think my DMA tried to give me some opcode but she...
Forum - 06/09/2022
You can try to use the job aid to search for a specific operation but I think you may come up short. If you want to post your VIN and part number we can do some more research for you. Odds are you will use the connector kit opcode and anything over the...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... coverage for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or you get a WPC request for it,,,and when you return some bolts you get debited. plus when you...
Forum - 04/27/2022
It appears as though there is an issue with the LTG for the 2022 FST 2 GLC LTG, with the omission of the Paint labor operations. I agree with reaching out to the DBC to bring it to GM's attention. Since the LTG is complete for the FST GLC, you...
Forum - 06/01/2022
If the same operation code comes up for both parts, which I incidentally checked and it does, then it should be submitted as a one-line claim explaining that the cause of failure is the same for multiple parts that use the same operation code. The tech...
What Would You Do - 09/21 - 08/30/2021
... to return to the dealership with their vehicle for installation/repair. The technician opened up the shipping container to install the new part and found that it was defective, prior to installation.After discussing options with the service manager,...
Body shop repairs - 06/15/2021
Does anyone have a body shop and submit their own claims? This is something I unfortunately wasn't trained in and have been struggling with. I scoured our previous warranty admin's prior Repair orders and found out a lot based on what she did, but I still...
Forum - 06/23/2021
... of the particular area involved. Although, based on the repair and unique vehicle designs, the option to tape-off or remove additional components may not be comprehended in the base time. Please review the Global Warranty Management User’s Guide...
Forum - 07/09/2021
Once your repair order is fully closed it should come off the screen. My screen only shows open repair orders.
Forum - 09/30/2021
Definitely a grey area, I may err on the side of caution by handling the added line as an added operation without clarification from GM.
Forum - 10/11/2021
If the vehicle is still within powertrain warranty, and the labor operation is powertrain covered, submit the claim with transaction type ZREG.
... reading everything I can find it’s my understanding that if I can’t find an op code for the job I use the closest one. so I have a car that no one could figure out why it had vibration in the pedal. GM had an enginee come out and the...
Forum - 07/17/2020
Well, turns out my tech and advisors are boneheads and I'm not much better. The tech put in the opcode for the recall that was done several months ago and I didn't actually go looking at the opcodes in each recall or I might have caught it. I perpetuated...
Forum - 10/14/2020
What about using under paint the Finesse, Buff, Polish labor op? I've used those and not had an issue
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 09/09/2020
Is the 0600008 labor op only for one day? I have a 2 day 2 job line ccnd.
Forum - 09/03/2020
Have your techs copy and paste if they are lazy, but insist they print and attach the codes. That way if they are not legible or missing characters you can fix it. I am checking my open tickets before they are closed and if the codes are not in the story...
Part Failures during the Same Repair Visit? - 09/30/2021
... part. If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval.My question is, If adding a line for the...
Forum - 01/28/2022
"h-route" cliam for GM auth, with as much info as possible. advise the closest op code was used
Forum - 02/14/2022
You are quite welcome. With the vehicle context I would advise you to do a base time of 0.7, add time for appropriate diagnosis and the glow plug on the second bank will be parts and OLH to the base operation code based on actual punch time up to 0.7 I...
Forum - 02/25/2022
... identify repair trends associated with a specific repair group (e.g. Repair Group 40). The "Labor Operation Frequency" tool was also used to identify those operations used with the most frequency. The dealer further identified the very high and...
Forum - 04/20/2022
If the labor operation is not in the labor time guide for the VIN breakdown, the claim will not go through.
Forum - 04/14/2022
SI, LTG, BODY REPAIR, PAINT & COATINGS, LABOR TIME.. all the labor ops come up for paint
Forum - 04/01/2022
@ewill3rd I'm confused about that, if the op says no Diagnosis Time is allowed for battery charging and testing
Forum - 03/28/2022
I was always told for Lemon Law, it increases the number of down days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The...
Forum - 06/14/2022
I have done a few, If memory serves (which it may not) we did a pre-authorization for a PET override using the opcode for the part that you were waiting for but you only submit for the rental amount. I think my DMA tried to give me some opcode but she...
Forum - 06/09/2022
You can try to use the job aid to search for a specific operation but I think you may come up short. If you want to post your VIN and part number we can do some more research for you. Odds are you will use the connector kit opcode and anything over the...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... coverage for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or you get a WPC request for it,,,and when you return some bolts you get debited. plus when you...
Forum - 04/27/2022
It appears as though there is an issue with the LTG for the 2022 FST 2 GLC LTG, with the omission of the Paint labor operations. I agree with reaching out to the DBC to bring it to GM's attention. Since the LTG is complete for the FST GLC, you...
Forum - 06/01/2022
If the same operation code comes up for both parts, which I incidentally checked and it does, then it should be submitted as a one-line claim explaining that the cause of failure is the same for multiple parts that use the same operation code. The tech...
What Would You Do - 09/21 - 08/30/2021
... to return to the dealership with their vehicle for installation/repair. The technician opened up the shipping container to install the new part and found that it was defective, prior to installation.After discussing options with the service manager,...
Body shop repairs - 06/15/2021
Does anyone have a body shop and submit their own claims? This is something I unfortunately wasn't trained in and have been struggling with. I scoured our previous warranty admin's prior Repair orders and found out a lot based on what she did, but I still...
Forum - 06/23/2021
... of the particular area involved. Although, based on the repair and unique vehicle designs, the option to tape-off or remove additional components may not be comprehended in the base time. Please review the Global Warranty Management User’s Guide...
Forum - 07/09/2021
Once your repair order is fully closed it should come off the screen. My screen only shows open repair orders.
Forum - 09/30/2021
Definitely a grey area, I may err on the side of caution by handling the added line as an added operation without clarification from GM.
Forum - 10/11/2021
If the vehicle is still within powertrain warranty, and the labor operation is powertrain covered, submit the claim with transaction type ZREG.
Customer Reimbursement/Special Coverage - 10/26/2021
... a special coverage. We are now needing to reimburse the customer. I tried using the reimbursement LOP under the special coverage but it has since expired. I was thinking to use the labor op under the special coverage but I am being told to use the regular...
What Would You Do - 11/21 - 10/26/2021
... Summary Report.The service manager has indicated that there have been several vehicles in the shop in the last month for Engine Propulsion related repairs, so he has concern that due to the sheer number of repairs, Repair Group 40 – Engine Propulsion...
A212335470/Mispotioned Emergency Jack - 11/03/2021
... yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack as a temporary fix. That was removed and now it's just the labor operation to replace the jack. It's not that...
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Forum - 12/14/2021
You can use something that requires seat removal, such as the frame. Remember if you are doing the closest operation it just needs to be related to the concern and involve the component. It would be based on the actual clock time for submission. Without...
TRANSPORTATION CLAIM, MISSING CENTER CAPS - 01/31/2018
I CAN'T FIND THE CORRECT LABOR OPERATION FOR REPLACING MISSING CENTER CAPS AND LICENSE PLATE BRACKET ON A PDI. TRANSPORTATION DAMAGE CODES 23 08 6. ANY IDEAS?
Forum - 01/26/2018
... believe that is the intent. It also seems to eliminate a part incompatibility to labor operation edit if you can't find an exact labor operation. I have found this very useful in different situations. You still have all the parts...
Forum - 01/31/2018
Appears to be a case of one concern with separate causes. Claim as separate transactions, using the labor operation applicable to each failed component.
Forum - 01/19/2018
cnkraemer: If you are referring to a bulletin specific labor operation from a TSB you may use the operation from the bulletin with a policy decision.
Forum - 01/25/2018
... not aware of a specific GWM report providing statistics on the total days a job card is open - although in a review (or buyback) situation the open / close dates may be analyzed....
Forum - 11/28/2017
... I've submitted these the same way for a long time, but now I find out the way the Labor Op is written is that if any other repairs are needed due to the converter failure, that those repairs are to be considered OLH and NOT consequential damage. ...
Forum - 12/18/2017
Well I did that to begin with, but the labor op we were submitting that was restricted was not on that list.
Forum - 01/17/2018
I am guessing that you are using the labor operation from the special coverage? And receiving error code 175: vehicle xx is not assigned to the special coverage with labor code xx? If a repair is performed as instructed in a special coverage bulletin,...
Forum - 01/18/2018
Thank you Kristen, that worked perfectly! I guess I was thinking that we could only have Optikleen on a 0590052 line...I never imagined it would be this simple:)
Warning 069 - 01/11/2018
As I was looking through my schedule, I noticed a claim was underpaid so I went on GWM to see why. I got the labor operation and went into Service Information to confirm that all the labor was correct and found that the base was being underpaid by .4hrs....
Forum - 01/02/2018
Select the appropriate labor operation for the failed component (e.g. crankshaft balancer replacement, cylinder head replacement, camshaft replacement, etc).
Forum - 03/27/2018
... failed component, due to water and/or corrosion, with the active shutter secondary. The labor operation selections reflect the failures. Although, I'm not sure why there isn't an add condition for replacement of the shutter. With the current (December...
Forum - 03/22/2018
Hello ewill3rd! The service management authorization policy for straight time applies to those labor operations with ST listed as the base time in the LTG. There is no longer a policy for closest too ops.
Forum - 03/05/2018
I agree with rchaney - labor operation for the pan referencing the bulletin and authorization for excess parts (depending on the number of flush/refills were necessary). On a side note, service management authorization is not required when submitting a...
Forum - 03/05/2018
Thanks Kristen. For some reason i thought service management had to ok closest to op codes.
Corrosion Limited Warranty - 03/01/2018
I have a customer with a 2012 sierra that is still has a valid corrosion limited warranty, is there a way to see what labor ops are covered under this warranty?Thanks!
Forum - 05/11/2018
Please take a look at the "Straight Time Labor Operations" article that was published on page 5 in the January 2018 Warranty News. From the News tab, select Newsletter PDF Archive to view the January edition online. Let us know if you have further...
Forum - 04/26/2018
Ok, this tells me that I still need management approval...but what about the requirements for customer approval on all added operation lines(customer approved, date, and time)?
Forum - 04/03/2018
Link is not working for me either - although I receive an error when attempting to open the Excel document.
... a special coverage. We are now needing to reimburse the customer. I tried using the reimbursement LOP under the special coverage but it has since expired. I was thinking to use the labor op under the special coverage but I am being told to use the regular...
What Would You Do - 11/21 - 10/26/2021
... Summary Report.The service manager has indicated that there have been several vehicles in the shop in the last month for Engine Propulsion related repairs, so he has concern that due to the sheer number of repairs, Repair Group 40 – Engine Propulsion...
A212335470/Mispotioned Emergency Jack - 11/03/2021
... yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack as a temporary fix. That was removed and now it's just the labor operation to replace the jack. It's not that...
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Forum - 12/14/2021
You can use something that requires seat removal, such as the frame. Remember if you are doing the closest operation it just needs to be related to the concern and involve the component. It would be based on the actual clock time for submission. Without...
TRANSPORTATION CLAIM, MISSING CENTER CAPS - 01/31/2018
I CAN'T FIND THE CORRECT LABOR OPERATION FOR REPLACING MISSING CENTER CAPS AND LICENSE PLATE BRACKET ON A PDI. TRANSPORTATION DAMAGE CODES 23 08 6. ANY IDEAS?
Forum - 01/26/2018
... believe that is the intent. It also seems to eliminate a part incompatibility to labor operation edit if you can't find an exact labor operation. I have found this very useful in different situations. You still have all the parts...
Forum - 01/31/2018
Appears to be a case of one concern with separate causes. Claim as separate transactions, using the labor operation applicable to each failed component.
Forum - 01/19/2018
cnkraemer: If you are referring to a bulletin specific labor operation from a TSB you may use the operation from the bulletin with a policy decision.
Forum - 01/25/2018
... not aware of a specific GWM report providing statistics on the total days a job card is open - although in a review (or buyback) situation the open / close dates may be analyzed....
Forum - 11/28/2017
... I've submitted these the same way for a long time, but now I find out the way the Labor Op is written is that if any other repairs are needed due to the converter failure, that those repairs are to be considered OLH and NOT consequential damage. ...
Forum - 12/18/2017
Well I did that to begin with, but the labor op we were submitting that was restricted was not on that list.
Forum - 01/17/2018
I am guessing that you are using the labor operation from the special coverage? And receiving error code 175: vehicle xx is not assigned to the special coverage with labor code xx? If a repair is performed as instructed in a special coverage bulletin,...
Forum - 01/18/2018
Thank you Kristen, that worked perfectly! I guess I was thinking that we could only have Optikleen on a 0590052 line...I never imagined it would be this simple:)
Warning 069 - 01/11/2018
As I was looking through my schedule, I noticed a claim was underpaid so I went on GWM to see why. I got the labor operation and went into Service Information to confirm that all the labor was correct and found that the base was being underpaid by .4hrs....
Forum - 01/02/2018
Select the appropriate labor operation for the failed component (e.g. crankshaft balancer replacement, cylinder head replacement, camshaft replacement, etc).
Forum - 03/27/2018
... failed component, due to water and/or corrosion, with the active shutter secondary. The labor operation selections reflect the failures. Although, I'm not sure why there isn't an add condition for replacement of the shutter. With the current (December...
Forum - 03/22/2018
Hello ewill3rd! The service management authorization policy for straight time applies to those labor operations with ST listed as the base time in the LTG. There is no longer a policy for closest too ops.
Forum - 03/05/2018
I agree with rchaney - labor operation for the pan referencing the bulletin and authorization for excess parts (depending on the number of flush/refills were necessary). On a side note, service management authorization is not required when submitting a...
Forum - 03/05/2018
Thanks Kristen. For some reason i thought service management had to ok closest to op codes.
Corrosion Limited Warranty - 03/01/2018
I have a customer with a 2012 sierra that is still has a valid corrosion limited warranty, is there a way to see what labor ops are covered under this warranty?Thanks!
Forum - 05/11/2018
Please take a look at the "Straight Time Labor Operations" article that was published on page 5 in the January 2018 Warranty News. From the News tab, select Newsletter PDF Archive to view the January edition online. Let us know if you have further...
Forum - 04/26/2018
Ok, this tells me that I still need management approval...but what about the requirements for customer approval on all added operation lines(customer approved, date, and time)?
Forum - 04/03/2018
Link is not working for me either - although I receive an error when attempting to open the Excel document.
Forum - 04/10/2018
From our experience, the claim would be submitted with the tire replacement labor operation and OLH for additional diagnosis/balancing with unique time documentation and authorization.
Sublet Wheel Alignments - 12/13/2018
It has been quite a few years since I have worked in warranty and a position within our dealership suddenly opened so of course I took it. But I have had to jump back in full throttle without help or training. My question is on sublet wheel...
Forum - 11/28/2018
... the Policy Tool results guide the reimbursement amount available for the customer. The dealer will open a new repair order for the reimbursement, so they will get Policy Tool usage credit on that claim when it pays in GWM. So, in Candy's case: Open a...
Forum - 11/29/2018
I'm not sure what vehicle this is pertaining to... but maybe one of the labor operations petaining to the pickup box or it's liner perhaps?
Forum - 11/30/2018
Use the part# conversion in Global Connect to ensure correct labor op. Much more to it than that but it is a start
Forum - 01/10/2019
... a number and stuff, but by that time they were back here and came to us with the complaint. We opened a ticket, ran a calculator that showed what the customer should have paid instead of the full amount (they paid over $4,000.00 on vacation) and reimbursed...
Forum - 01/11/2019
... them in Global until rectified. I have noticed a warning with some other recalls, that the 'labor op does not exist in LTG', but it will go thru because they are not programming ops. Reynolds can fit 2 codes, but Global misses last digit of 2nd one,...
Forum - 10/16/2018
Due to this being a GMPP transaction - recommend submitting each labor operation / part on its own line.
Forum - 10/18/2018
... module reprogramming events as a bumper to bumper item. Both ECM and TCM reprogramming labor operations have coverage code E in the LTG. The drive motor generator battery control module (2810315) and drive motor generator power inverter...
Forum - 08/24/2018
... OTHER LIGHTS, IS NOT ELECTRICAL DIAG AND DOESN'T FALL UNDER THE DIAG THAT IS LISTED ON THE LABOR OP. SHE SAYS THE DIAG ON THE LABOR OP IS ELECTRICAL DIAG AND THAT MEANS TESTING CIRCUITS AND SUCH. SHE SAYS THE DIAG THAT IS INVOLVED IN THESE TYPES OF REPAIRS...
Forum - 11/06/2018
... with vehicle information prior to repair. It would seem that a separate, unique labor operation would have been provided for the replacement of the necessary parts and associated labor vs the investigation only labor operation listed in the EI....
Forum - 09/10/2018
Just to claify, the labor operations that allow .3 diagnosis for electrical diagnosis has to be punched as well, right?
Forum - 08/08/2018
Thanks. I see what you're saying. The sublet says - "valve job - customer supplied parts - replaced valve and seals". We used labor operation 4080988 with no OLH.
Labor Time Update - 08/08/2018
Hey,We used labor operation 4066890 for a repair. The claim rejected for additional time and base time excessive. I went back to the LTG and saw that the time we pulled was Effective August 1, 2018. Our Job Card was opened July 16, 2018. ...
What Would You Do - 08/18 - 07/23/2018
... of the ECM, due to low voltage to the fuel pump driver control module, as a result of an internal open. The fuel pump driver control module was replaced due to an open circuit. The technician repaired circuit 439 @ X5 to J5 to FPDCM and replaced the...
Forum - 07/26/2018
It was originally done by another dealer. The transaction is a ZSET using labor operation 0511782 for an air deflector.
Forum - 05/31/2018
jblox: I don't see labor operation 8080170 within bulletin 17NA170? Possibly use 8080108 Perform Road Force Measurement?
Forum - 06/06/2018
I would think if it failed as a cause of a manufacturer defect, it would be covered as a parts warranty using the labor operation for the part itself.
Recall Summary Update - 06/26/2018
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 05/21/2018
... since I believe that you remove the thermostat to get to the waterpump and just use the labor op for the waterpump for both? If we claimed both labor ops it would be overlapping labor. Sorry to keep going on this topic but I really want to understand...
Forum - 04/25/2018
... List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations for vehicles such as electric vehicles, Hybrids and E-Assist Vehicles. See the...
Forum - 06/20/2019
RPO stands for "REGULAR PRODUCTION OPTION". When you click on Vehicle build in IVH you are looking at RPO codes for options. You use them all the time to identify engines such as "L83" or other equipment on the vehicle. You can jump to the ones you...
Forum - 06/24/2019
Kristen! So I normally have always used Internet Explorer as some things from Global won't open in Chrome like I had used forever. But now I just went onto Chrome and the chat worked!! Guess it is back to having both Internet Explorer and...
Forum - 08/29/2019
To follow up: Candy's case appeared to be a system issue, as the labor operation selected for the repair correlated with the part charged out on the job card. Based on the information provided, it appears as though that is the same issue that Teresabock...
Body Repair/Replacement/Paint/Refinish - 08/02/2019
... The vehicle becuase of danage needed a bulb replaced and also a decal.I am stuck on what lobr operations I should use as some of these terms on the labor operations sound the same to me. How would you personally go about doing this claim? ...
From our experience, the claim would be submitted with the tire replacement labor operation and OLH for additional diagnosis/balancing with unique time documentation and authorization.
Sublet Wheel Alignments - 12/13/2018
It has been quite a few years since I have worked in warranty and a position within our dealership suddenly opened so of course I took it. But I have had to jump back in full throttle without help or training. My question is on sublet wheel...
Forum - 11/28/2018
... the Policy Tool results guide the reimbursement amount available for the customer. The dealer will open a new repair order for the reimbursement, so they will get Policy Tool usage credit on that claim when it pays in GWM. So, in Candy's case: Open a...
Forum - 11/29/2018
I'm not sure what vehicle this is pertaining to... but maybe one of the labor operations petaining to the pickup box or it's liner perhaps?
Forum - 11/30/2018
Use the part# conversion in Global Connect to ensure correct labor op. Much more to it than that but it is a start
Forum - 01/10/2019
... a number and stuff, but by that time they were back here and came to us with the complaint. We opened a ticket, ran a calculator that showed what the customer should have paid instead of the full amount (they paid over $4,000.00 on vacation) and reimbursed...
Forum - 01/11/2019
... them in Global until rectified. I have noticed a warning with some other recalls, that the 'labor op does not exist in LTG', but it will go thru because they are not programming ops. Reynolds can fit 2 codes, but Global misses last digit of 2nd one,...
Forum - 10/16/2018
Due to this being a GMPP transaction - recommend submitting each labor operation / part on its own line.
Forum - 10/18/2018
... module reprogramming events as a bumper to bumper item. Both ECM and TCM reprogramming labor operations have coverage code E in the LTG. The drive motor generator battery control module (2810315) and drive motor generator power inverter...
Forum - 08/24/2018
... OTHER LIGHTS, IS NOT ELECTRICAL DIAG AND DOESN'T FALL UNDER THE DIAG THAT IS LISTED ON THE LABOR OP. SHE SAYS THE DIAG ON THE LABOR OP IS ELECTRICAL DIAG AND THAT MEANS TESTING CIRCUITS AND SUCH. SHE SAYS THE DIAG THAT IS INVOLVED IN THESE TYPES OF REPAIRS...
Forum - 11/06/2018
... with vehicle information prior to repair. It would seem that a separate, unique labor operation would have been provided for the replacement of the necessary parts and associated labor vs the investigation only labor operation listed in the EI....
Forum - 09/10/2018
Just to claify, the labor operations that allow .3 diagnosis for electrical diagnosis has to be punched as well, right?
Forum - 08/08/2018
Thanks. I see what you're saying. The sublet says - "valve job - customer supplied parts - replaced valve and seals". We used labor operation 4080988 with no OLH.
Labor Time Update - 08/08/2018
Hey,We used labor operation 4066890 for a repair. The claim rejected for additional time and base time excessive. I went back to the LTG and saw that the time we pulled was Effective August 1, 2018. Our Job Card was opened July 16, 2018. ...
What Would You Do - 08/18 - 07/23/2018
... of the ECM, due to low voltage to the fuel pump driver control module, as a result of an internal open. The fuel pump driver control module was replaced due to an open circuit. The technician repaired circuit 439 @ X5 to J5 to FPDCM and replaced the...
Forum - 07/26/2018
It was originally done by another dealer. The transaction is a ZSET using labor operation 0511782 for an air deflector.
Forum - 05/31/2018
jblox: I don't see labor operation 8080170 within bulletin 17NA170? Possibly use 8080108 Perform Road Force Measurement?
Forum - 06/06/2018
I would think if it failed as a cause of a manufacturer defect, it would be covered as a parts warranty using the labor operation for the part itself.
Recall Summary Update - 06/26/2018
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 05/21/2018
... since I believe that you remove the thermostat to get to the waterpump and just use the labor op for the waterpump for both? If we claimed both labor ops it would be overlapping labor. Sorry to keep going on this topic but I really want to understand...
Forum - 04/25/2018
... List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations for vehicles such as electric vehicles, Hybrids and E-Assist Vehicles. See the...
Forum - 06/20/2019
RPO stands for "REGULAR PRODUCTION OPTION". When you click on Vehicle build in IVH you are looking at RPO codes for options. You use them all the time to identify engines such as "L83" or other equipment on the vehicle. You can jump to the ones you...
Forum - 06/24/2019
Kristen! So I normally have always used Internet Explorer as some things from Global won't open in Chrome like I had used forever. But now I just went onto Chrome and the chat worked!! Guess it is back to having both Internet Explorer and...
Forum - 08/29/2019
To follow up: Candy's case appeared to be a system issue, as the labor operation selected for the repair correlated with the part charged out on the job card. Based on the information provided, it appears as though that is the same issue that Teresabock...
Body Repair/Replacement/Paint/Refinish - 08/02/2019
... The vehicle becuase of danage needed a bulb replaced and also a decal.I am stuck on what lobr operations I should use as some of these terms on the labor operations sound the same to me. How would you personally go about doing this claim? ...
Forum - 05/22/2019
Great responses, thank you! The labor operation used is a PRA restricted labor operation, since no PRA was completed, the transaction rejected. In this case, the dealer obtained authorization to proceed with the transaction, which was ultimately acce...
Forum - 04/18/2019
Found another option that will work with a 2018 Malibu - 2071240: Windshield Outside Moisture/Ambient Light and Humidity Sensor Replacement.
Forum - 04/04/2019
You may have figured out my issue, without trying. I'm still on w7 operating system, so it may be a compatibility issue with ie11
What Would You Do - 04/19 - 03/26/2019
... the seat and determined that it was necessary to replace the seat cushion cover. Labor operation 7023350, front seat cushion cover and pad replacement, was claimed with the cover charged out in the parts field. The transaction rejected with...
Forum - 03/25/2019
Hi warranty1! The Part Warranty term is effective from date of installation (job card open date).
Forum - 03/14/2019
That op code also shows up in the 2007 Trailblazer LTG. These older ones can really get confusing.
Forum - 03/12/2019
Another source for CPO Maintenance Program information may be found within the Chevrolet Buick GMC CPO Operations Guide (available within the Warranty Administration Resource Center):
Forum - 03/08/2019
... of them. I have run into that so many times in the past. It still happens and you can't claim TSB ops for vehicles that have different equipment. I would also use a closest operation or worst case use a CCND with OLH but the tech better have the best...
Forum - 01/23/2019
The service management authorization requirement for CCND labor operations has been eliminated as reflected in the Authorization Matrix contained within Bulletin 04-00-89-015T (dated 1/14/2019). The previous version of the Bulletin 04-00-89-015S (dated...
What Would You Do - 02/19 - 01/21/2019
... fluid system. The technician diagnosed the vehicle finding several DTC’s, an internal open in the #5 glow plug, an internal short in the glow plug control module, and the #1 NOx sensor registering incorrectly. Documentation supported replacement...
Forum - 02/05/2019
You won't be able to submit without the claim code, using the "not required" op code would be reasonable because it is now updated and you can't do it again.
Forum - 02/28/2019
Hi CarolRoyal! I am also only finding bulletins that address vehicles equipped with an 8 speed transmission, nothing for the 6 speed. A couple alternatives in lieu of a bulletin specific operation; closest to or CCND operation.
Forum - 02/20/2019
I feel your pain. We had a conference call last year when they expanded the diagnostic for some ops to an hour. We had always understood that the diagnostic time given in a labor operation included when the tech does the scan and gets codes. ...
What Would You Do - 03/19 - 02/21/2019
A dealer sublet a paint repair out to the local body shop. The body shop prepared and provided the dealership with an estimate prior to performing repairs. The estimate supported a paint repair to correct a blemish on the front door panel with blend...
Forum - 01/16/2020
While I am on Reynolds, repair ops are loaded to use, with time options specific to vehicle. With PDI's, my only guess would be the variations that have popped up over the last 2 years. It used to be I could just go into the yr/make/model and get my add...
Forum - 01/17/2020
Yeah if they want to place a warranty block it just needs to go up the chain. Your tamper opcode should not be required.
Forum - 02/10/2020
These are not processed through Global. They are paid through the Gm parts open account after it is processed through the GM Rewards.
Forum - 03/05/2020
... my WSC and asked for guidance, since it came from a bulletin that had a bank 1, or bank 2 labor op, but vehicle here had both sides fail. She had said to do as you described, since it came from a bulletin. Then, a different WS person got in my claim...
Forum - 03/06/2020
There is not a labor op for reimbursement on that particular recall. I would reach out to Warranty Support, or DBC on that one.
Forum - 01/28/2020
Assuming that the injector was not replaced/did not require replacement...CCND labor operation 4029929: 0.1- 0.3 hours. Unfortunately there isn't a specific op for these unique MIL diag only situations that would pay more than 0.3 hours.
Forum - 02/17/2020
... installed gm accessory installation. find the accessory that was installed. In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor. It will be a 0 amount but will add to build and customer will have warranty on...
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 05/06/2020
If you are asking me, this issue was resolved the next day when the update to the recall opcodes was processed into global.
What Would You Do - 05/20 - 04/29/2020
... the battery was replaced as well as the ECM. The vehicle was test driven and determined to be operating as designed. The warranty administrator prepared to submit the transaction with the labor operation for the battery, and the battery indicated...
Forum - 04/22/2020
I had it happen yesterday, but it paid when I changed the op code & included sensor inspection.
Great responses, thank you! The labor operation used is a PRA restricted labor operation, since no PRA was completed, the transaction rejected. In this case, the dealer obtained authorization to proceed with the transaction, which was ultimately acce...
Forum - 04/18/2019
Found another option that will work with a 2018 Malibu - 2071240: Windshield Outside Moisture/Ambient Light and Humidity Sensor Replacement.
Forum - 04/04/2019
You may have figured out my issue, without trying. I'm still on w7 operating system, so it may be a compatibility issue with ie11
What Would You Do - 04/19 - 03/26/2019
... the seat and determined that it was necessary to replace the seat cushion cover. Labor operation 7023350, front seat cushion cover and pad replacement, was claimed with the cover charged out in the parts field. The transaction rejected with...
Forum - 03/25/2019
Hi warranty1! The Part Warranty term is effective from date of installation (job card open date).
Forum - 03/14/2019
That op code also shows up in the 2007 Trailblazer LTG. These older ones can really get confusing.
Forum - 03/12/2019
Another source for CPO Maintenance Program information may be found within the Chevrolet Buick GMC CPO Operations Guide (available within the Warranty Administration Resource Center):
Forum - 03/08/2019
... of them. I have run into that so many times in the past. It still happens and you can't claim TSB ops for vehicles that have different equipment. I would also use a closest operation or worst case use a CCND with OLH but the tech better have the best...
Forum - 01/23/2019
The service management authorization requirement for CCND labor operations has been eliminated as reflected in the Authorization Matrix contained within Bulletin 04-00-89-015T (dated 1/14/2019). The previous version of the Bulletin 04-00-89-015S (dated...
What Would You Do - 02/19 - 01/21/2019
... fluid system. The technician diagnosed the vehicle finding several DTC’s, an internal open in the #5 glow plug, an internal short in the glow plug control module, and the #1 NOx sensor registering incorrectly. Documentation supported replacement...
Forum - 02/05/2019
You won't be able to submit without the claim code, using the "not required" op code would be reasonable because it is now updated and you can't do it again.
Forum - 02/28/2019
Hi CarolRoyal! I am also only finding bulletins that address vehicles equipped with an 8 speed transmission, nothing for the 6 speed. A couple alternatives in lieu of a bulletin specific operation; closest to or CCND operation.
Forum - 02/20/2019
I feel your pain. We had a conference call last year when they expanded the diagnostic for some ops to an hour. We had always understood that the diagnostic time given in a labor operation included when the tech does the scan and gets codes. ...
What Would You Do - 03/19 - 02/21/2019
A dealer sublet a paint repair out to the local body shop. The body shop prepared and provided the dealership with an estimate prior to performing repairs. The estimate supported a paint repair to correct a blemish on the front door panel with blend...
Forum - 01/16/2020
While I am on Reynolds, repair ops are loaded to use, with time options specific to vehicle. With PDI's, my only guess would be the variations that have popped up over the last 2 years. It used to be I could just go into the yr/make/model and get my add...
Forum - 01/17/2020
Yeah if they want to place a warranty block it just needs to go up the chain. Your tamper opcode should not be required.
Forum - 02/10/2020
These are not processed through Global. They are paid through the Gm parts open account after it is processed through the GM Rewards.
Forum - 03/05/2020
... my WSC and asked for guidance, since it came from a bulletin that had a bank 1, or bank 2 labor op, but vehicle here had both sides fail. She had said to do as you described, since it came from a bulletin. Then, a different WS person got in my claim...
Forum - 03/06/2020
There is not a labor op for reimbursement on that particular recall. I would reach out to Warranty Support, or DBC on that one.
Forum - 01/28/2020
Assuming that the injector was not replaced/did not require replacement...CCND labor operation 4029929: 0.1- 0.3 hours. Unfortunately there isn't a specific op for these unique MIL diag only situations that would pay more than 0.3 hours.
Forum - 02/17/2020
... installed gm accessory installation. find the accessory that was installed. In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor. It will be a 0 amount but will add to build and customer will have warranty on...
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 05/06/2020
If you are asking me, this issue was resolved the next day when the update to the recall opcodes was processed into global.
What Would You Do - 05/20 - 04/29/2020
... the battery was replaced as well as the ECM. The vehicle was test driven and determined to be operating as designed. The warranty administrator prepared to submit the transaction with the labor operation for the battery, and the battery indicated...
Forum - 04/22/2020
I had it happen yesterday, but it paid when I changed the op code & included sensor inspection.
Forum - 04/23/2020
The way the opcodes read, anything less than 6,000 miles is supposed to get programming only. Those over 6,000 miles get a brake sensor inspection regardless of which opcode is used. I have not been checking mileage but I likely will moving forward.
Forum - 04/01/2020
Transaction type is ZPTI- parts warranty service agent installed, labor op is steering gear replacement and part # is 19321399
Coronavirus - 03/27/2020
... need arises? For those of you that have noticed a decrease in service business, have you taken the opportunity to get caught up with the open job card report, the warranty receivable schedule or other back-burner tasks?We look forward to hearing your...
Forum - 03/27/2020
... by order of our Governor. The service and parts departments have remained fully staffed and open during this time. Beginning Monday, our hours will change from 7:30-6 M-F to 8-5 M-F. As of yesterday, I have seen a significant drop in my warranty job...
Forum - 03/24/2020
Recommend performing the open recall if approved by the customer, rather than providing the key through the parts department.
Forum - 10/03/2019
I have some concern about the comment "I had to give up and settle for the lesser labor op to close the recall". The whole reason they implemented this code verification process is so that they can do proper reporting to NHTSA. If you "settle" for...
Forum - 10/03/2019
Use a 2006, no difference in the body or hardware. You will have the correct opcode in there. I don't think the system will like your D op code anyway. It's cool you still have a copy of Warranty wizard but I'd use the 7 digit for a newer similar mod...
Forum - 09/17/2019
If done in one line will it be a repeat repair due to the labor op overlap ?
Forum - 09/25/2019
Do you have to reduce the labor time for one of the two labor operations, due to overlap?
Forum - 09/20/2019
... wcc. You have to list all wcc's in correction, but only the programming code goes in the labor op dependency field for submission. Did you get the excel spreadsheet that gave the # of programming events, for recalls? I saved mine to my desktop, but the...
Forum - 10/01/2019
Each case should be handled on an individual basis, but if there is overlap, then yes, reduce labor for one of the operations.
Forum - 01/07/2020
The following are a couple different options depending on where the actual repair was performed: 1442244 outer door panel or 1443144 body side outer panel.
Forum - 12/20/2019
Thanks for the response ewill3rd! The scenarios were handled as follows: #1: A line was added to the job card for the opposite side cylinder head replacement. #2: Both rotors were submitted on the same job card line with add time claimed for the...
Forum - 01/02/2020
... have to contact the NVD to get your claims paid for. There they can inform you the correct labor op or escalate the claim if the one you are using is correct already. Always make sure to get the 3 pictures needed before work is done since you do...
Recall Summary Update - 10/23/2019
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 10/24/2019
Possibly one of the labor operations under the Electrical and Powertrain Controls - Labor Only - Labor Codes in the Preface.
Forum - 11/11/2019
What if both batteries are replaced? Will I use labor op for one battery and OLH the second one?
Forum - 11/18/2019
If both batteries require replacement, submit both parts with the labor operation for one battery and OLH for the labor time necessary to replace the second battery.
Forum - 11/14/2019
Ok, this has come up again and all the resources I've looked at still have me confused. If there is an Open recalls on a vehicle and it says Canada Only, can we do the recalls?
TRANSPORTATION CLAIM HELP - 10/10/2019
HI, IM TRYING TO CLOSE A CLAIM OUT AND IM GETTINF REJECTED. ITS TELLING ME THAT THE LABOR OP 1444774 IS NOT VALID FOR DAMAGE CODE 52122??? VIN NUMBER 3GNCJLSB9LL142047THIS HAD A LIFT GATE SCRATCHED SENT IT OUT AS A SUBLET(522.76) RO TOTAL IS 522.76&n...
Forum - 10/18/2019
Based on the Service Procedure (refer to steps 1 and 8) either the C1 battery or the C1B battery-Auxiliary is to be replaced, resulting in the use of the appropriate operation based on the battery replaced.
Forum - 12/10/2019
Go to the page where you view the video and look for the "share with coworker" button. When you click it a dialog box opens for you to type in email addresses and a message.
Forum - 12/11/2019
... their own accounts. The good news is that this is really easy to do, free, and you have several options DIY: Click on your account dashboard at the top of the page, (it'll say Candy's Account Dashboard). On the dashboard screen scroll all the way to...
Forum - 12/16/2019
The warranty administrator ultimately submitted the transaction with a closest to labor operation, pick up box replace, with parts and labor for the tonneau cover claimed. Documentation supported the request. After review by the WSC the transaction was...
Programming/Setup code list - 01/08/2020
So dumb question, I know I know no question is dumb.Was told by a couple of my techs that they don't always get a "setup" code. Is there a list that says certain labor ops should have a setup code?
The way the opcodes read, anything less than 6,000 miles is supposed to get programming only. Those over 6,000 miles get a brake sensor inspection regardless of which opcode is used. I have not been checking mileage but I likely will moving forward.
Forum - 04/01/2020
Transaction type is ZPTI- parts warranty service agent installed, labor op is steering gear replacement and part # is 19321399
Coronavirus - 03/27/2020
... need arises? For those of you that have noticed a decrease in service business, have you taken the opportunity to get caught up with the open job card report, the warranty receivable schedule or other back-burner tasks?We look forward to hearing your...
Forum - 03/27/2020
... by order of our Governor. The service and parts departments have remained fully staffed and open during this time. Beginning Monday, our hours will change from 7:30-6 M-F to 8-5 M-F. As of yesterday, I have seen a significant drop in my warranty job...
Forum - 03/24/2020
Recommend performing the open recall if approved by the customer, rather than providing the key through the parts department.
Forum - 10/03/2019
I have some concern about the comment "I had to give up and settle for the lesser labor op to close the recall". The whole reason they implemented this code verification process is so that they can do proper reporting to NHTSA. If you "settle" for...
Forum - 10/03/2019
Use a 2006, no difference in the body or hardware. You will have the correct opcode in there. I don't think the system will like your D op code anyway. It's cool you still have a copy of Warranty wizard but I'd use the 7 digit for a newer similar mod...
Forum - 09/17/2019
If done in one line will it be a repeat repair due to the labor op overlap ?
Forum - 09/25/2019
Do you have to reduce the labor time for one of the two labor operations, due to overlap?
Forum - 09/20/2019
... wcc. You have to list all wcc's in correction, but only the programming code goes in the labor op dependency field for submission. Did you get the excel spreadsheet that gave the # of programming events, for recalls? I saved mine to my desktop, but the...
Forum - 10/01/2019
Each case should be handled on an individual basis, but if there is overlap, then yes, reduce labor for one of the operations.
Forum - 01/07/2020
The following are a couple different options depending on where the actual repair was performed: 1442244 outer door panel or 1443144 body side outer panel.
Forum - 12/20/2019
Thanks for the response ewill3rd! The scenarios were handled as follows: #1: A line was added to the job card for the opposite side cylinder head replacement. #2: Both rotors were submitted on the same job card line with add time claimed for the...
Forum - 01/02/2020
... have to contact the NVD to get your claims paid for. There they can inform you the correct labor op or escalate the claim if the one you are using is correct already. Always make sure to get the 3 pictures needed before work is done since you do...
Recall Summary Update - 10/23/2019
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 10/24/2019
Possibly one of the labor operations under the Electrical and Powertrain Controls - Labor Only - Labor Codes in the Preface.
Forum - 11/11/2019
What if both batteries are replaced? Will I use labor op for one battery and OLH the second one?
Forum - 11/18/2019
If both batteries require replacement, submit both parts with the labor operation for one battery and OLH for the labor time necessary to replace the second battery.
Forum - 11/14/2019
Ok, this has come up again and all the resources I've looked at still have me confused. If there is an Open recalls on a vehicle and it says Canada Only, can we do the recalls?
TRANSPORTATION CLAIM HELP - 10/10/2019
HI, IM TRYING TO CLOSE A CLAIM OUT AND IM GETTINF REJECTED. ITS TELLING ME THAT THE LABOR OP 1444774 IS NOT VALID FOR DAMAGE CODE 52122??? VIN NUMBER 3GNCJLSB9LL142047THIS HAD A LIFT GATE SCRATCHED SENT IT OUT AS A SUBLET(522.76) RO TOTAL IS 522.76&n...
Forum - 10/18/2019
Based on the Service Procedure (refer to steps 1 and 8) either the C1 battery or the C1B battery-Auxiliary is to be replaced, resulting in the use of the appropriate operation based on the battery replaced.
Forum - 12/10/2019
Go to the page where you view the video and look for the "share with coworker" button. When you click it a dialog box opens for you to type in email addresses and a message.
Forum - 12/11/2019
... their own accounts. The good news is that this is really easy to do, free, and you have several options DIY: Click on your account dashboard at the top of the page, (it'll say Candy's Account Dashboard). On the dashboard screen scroll all the way to...
Forum - 12/16/2019
The warranty administrator ultimately submitted the transaction with a closest to labor operation, pick up box replace, with parts and labor for the tonneau cover claimed. Documentation supported the request. After review by the WSC the transaction was...
Programming/Setup code list - 01/08/2020
So dumb question, I know I know no question is dumb.Was told by a couple of my techs that they don't always get a "setup" code. Is there a list that says certain labor ops should have a setup code?
Forum - 01/09/2020
Still no help. I can get a copy of the price guide that the dealer sells the plan for but i need to find out what ops codes to use and the amount to charge.
ODOMETER DISCRPENCY - 01/06/2020
... mileage on a vehicle and we are now trying to correct it. This vehicle already paid an open recall with incorrect mileage. I know that I cannot adjust the mileage on a claim. If I debit this back for the odometer error, how do we make...
PAINTLESS DENT REPAIR TRANSPORTATION CLAIM - 01/07/2020
i have a vehicle with transportation damage - dent on driver side corner post. Vehicle was taken to body shop and the dent was repaired. The transportation damage code is 71 14 1 but I am having trouble finding a labor op to use. ...
Hotel Expense 0600015 - 09/24/2019
I know the labor op for incidental expense is 0600015 and I assume the dollar amount goes in the "customer reimbursement" field, but what do I put for the complaint/cause/correction? For example, the one I'm working on had transmission repairs. ...
N192268490 CLAIM CODES - 09/18/2019
... VIN.Also make sure your techs know that the new recall instructions require a WCC for the 9104606 operation code which does not land on a printable screen. It will not process without this code.Nobody here wants to read the instructions. Shocker....
Forum - 09/19/2019
... and number of events required 09092019' spreadsheet for code info, which is saved on my desktop. I pointed out that it must have been created before the recall came out, as it stops right before that opcode.....
Left and Right Cylinder heads replacement - 09/17/2019
... am a bit confused we replaced the right and left side cylinder heads. There is a labor op for each side but not for both. Should a separate line be added for one side of the cylinder heads or do both heads in one line with olh for one side...
Forum - 09/17/2019
From GWM Manual Article 3.4.2: One Concern Results in Replacement of Component in Pairs: If unique labor operations are published for each side then they must be used to submit two separate lines. The transaction will require proper authorization to avoid...
Forum - 08/28/2019
... a few minutes ago. We replaced the instrument panel center bolt cover, part 84474284, using labor op 1030800 for instrument panel center bolt cover and it rejected for parts excessive. One part that cost $22.09. I know I can self-authorize but why?...
Forum - 10/02/2019
I do have the spread sheet with the amount of codes needed. I had to give up and settle for the lesser labor op to close the recall. Thanks for all the advise. Good luck to all, it is getting harder to get claims paid these day...
Forum - 10/16/2019
I did indeed use th Job Aid and came up with the roof rack labor operation(.3 base). We will use that and verify the OLH with clock time punched. Thank you
Forum - 10/16/2019
... was required, or as part of the base time) one of the punches should be related to the base operation, and it should be reasonably close The other time punches can be for consequential damage but... They should not exceed the base time for their individual...
Forum - 10/16/2019
Not to pick nits, but most often choosing the "operation code from the policy" will get you a system reject. In my experience you have to use the base operation code, set up the labor accordingly, then when you Hroute it you reference the policy. The...
CUSTOMER REIMBURSEMENT - 10/16/2019
... how to do this.Do I need to make a new job card in order to process the reimbursement? Do I open the old job card?PLEASE HELP!!!Louise...
Forum - 03/05/2020
... for a key. Customer order the key and found out that a Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please advise. Thank you...
Forum - 03/11/2020
Look up the Authorization Matrix. I dont think SM auths closest labor op though. Unless I misunderstood the reason
Forum - 03/12/2020
... Program which you do redeem through the app on Global Connect and it is paid through the dealer's open account. However, recently I have had two customers come in with letters and the letters refer to it as a voucher and at the bottom in small...
Forum - 03/12/2020
The authorization requirement for a closest to labor operation was eliminated several years ago. Like ewill3rd, I am not sure of the exact year it was removed from P&P.
Forum - 03/30/2020
... reduced our business hours...yet. I think that will come sooner rather than later. We are normally open 362 days a year from 7 am to 11 pm weekdays, 7-7 saturday and I think 9-5 Sunday. Our business office has split into two shifts to limit the...
Paintless dent repair - 04/07/2020
I have a Transportaion claim that we sent to the body shop the cargo van has a dent on the back left side VIN # 1GCWGAFG3L1219288 im having trouble figuring out what labor op to use for paintless dent repair?? damage code is 15-14-1
Forum - 04/21/2020
... if you are implying what I think you are then this recall makes even less sense. It has the only option listed in the recall instructions. I don't know if it has the physical sensors but it does have JBP. I just checked the parts catalog and this...
Forum - 04/21/2020
There are a few trucks out there without the brake wear sensors. We use op code 9104722(reprgramming with sps only) for that but if that one had the wear sensors i'm confused.
Forum - 05/05/2020
try finding op code going up one year at a time. 2006, 2007, etc until you get one. and keep in mind sometimes add-time or diag time may not be accepted in the claim so try adding it to base time if this happens. usually will pay like tha...
Forum - 05/05/2020
I'm not sure if you have had any luck as of today(05/04/2020), but I had the same issue. The bulletin has been revised with a mileage breakpoint. I assume that your claims with labor op 9104723 have more than 6,000 miles on the vehicle.
Customer reimbursement - 05/14/2020
... This customer has a charge account, so it wasn't caught until about a week later. The advisor opened a new RO for the repair. But I'm unsure if I should submit the claim as a customer reimbursement or submit it as a claim with parts and labor....
Still no help. I can get a copy of the price guide that the dealer sells the plan for but i need to find out what ops codes to use and the amount to charge.
ODOMETER DISCRPENCY - 01/06/2020
... mileage on a vehicle and we are now trying to correct it. This vehicle already paid an open recall with incorrect mileage. I know that I cannot adjust the mileage on a claim. If I debit this back for the odometer error, how do we make...
PAINTLESS DENT REPAIR TRANSPORTATION CLAIM - 01/07/2020
i have a vehicle with transportation damage - dent on driver side corner post. Vehicle was taken to body shop and the dent was repaired. The transportation damage code is 71 14 1 but I am having trouble finding a labor op to use. ...
Hotel Expense 0600015 - 09/24/2019
I know the labor op for incidental expense is 0600015 and I assume the dollar amount goes in the "customer reimbursement" field, but what do I put for the complaint/cause/correction? For example, the one I'm working on had transmission repairs. ...
N192268490 CLAIM CODES - 09/18/2019
... VIN.Also make sure your techs know that the new recall instructions require a WCC for the 9104606 operation code which does not land on a printable screen. It will not process without this code.Nobody here wants to read the instructions. Shocker....
Forum - 09/19/2019
... and number of events required 09092019' spreadsheet for code info, which is saved on my desktop. I pointed out that it must have been created before the recall came out, as it stops right before that opcode.....
Left and Right Cylinder heads replacement - 09/17/2019
... am a bit confused we replaced the right and left side cylinder heads. There is a labor op for each side but not for both. Should a separate line be added for one side of the cylinder heads or do both heads in one line with olh for one side...
Forum - 09/17/2019
From GWM Manual Article 3.4.2: One Concern Results in Replacement of Component in Pairs: If unique labor operations are published for each side then they must be used to submit two separate lines. The transaction will require proper authorization to avoid...
Forum - 08/28/2019
... a few minutes ago. We replaced the instrument panel center bolt cover, part 84474284, using labor op 1030800 for instrument panel center bolt cover and it rejected for parts excessive. One part that cost $22.09. I know I can self-authorize but why?...
Forum - 10/02/2019
I do have the spread sheet with the amount of codes needed. I had to give up and settle for the lesser labor op to close the recall. Thanks for all the advise. Good luck to all, it is getting harder to get claims paid these day...
Forum - 10/16/2019
I did indeed use th Job Aid and came up with the roof rack labor operation(.3 base). We will use that and verify the OLH with clock time punched. Thank you
Forum - 10/16/2019
... was required, or as part of the base time) one of the punches should be related to the base operation, and it should be reasonably close The other time punches can be for consequential damage but... They should not exceed the base time for their individual...
Forum - 10/16/2019
Not to pick nits, but most often choosing the "operation code from the policy" will get you a system reject. In my experience you have to use the base operation code, set up the labor accordingly, then when you Hroute it you reference the policy. The...
CUSTOMER REIMBURSEMENT - 10/16/2019
... how to do this.Do I need to make a new job card in order to process the reimbursement? Do I open the old job card?PLEASE HELP!!!Louise...
Forum - 03/05/2020
... for a key. Customer order the key and found out that a Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please advise. Thank you...
Forum - 03/11/2020
Look up the Authorization Matrix. I dont think SM auths closest labor op though. Unless I misunderstood the reason
Forum - 03/12/2020
... Program which you do redeem through the app on Global Connect and it is paid through the dealer's open account. However, recently I have had two customers come in with letters and the letters refer to it as a voucher and at the bottom in small...
Forum - 03/12/2020
The authorization requirement for a closest to labor operation was eliminated several years ago. Like ewill3rd, I am not sure of the exact year it was removed from P&P.
Forum - 03/30/2020
... reduced our business hours...yet. I think that will come sooner rather than later. We are normally open 362 days a year from 7 am to 11 pm weekdays, 7-7 saturday and I think 9-5 Sunday. Our business office has split into two shifts to limit the...
Paintless dent repair - 04/07/2020
I have a Transportaion claim that we sent to the body shop the cargo van has a dent on the back left side VIN # 1GCWGAFG3L1219288 im having trouble figuring out what labor op to use for paintless dent repair?? damage code is 15-14-1
Forum - 04/21/2020
... if you are implying what I think you are then this recall makes even less sense. It has the only option listed in the recall instructions. I don't know if it has the physical sensors but it does have JBP. I just checked the parts catalog and this...
Forum - 04/21/2020
There are a few trucks out there without the brake wear sensors. We use op code 9104722(reprgramming with sps only) for that but if that one had the wear sensors i'm confused.
Forum - 05/05/2020
try finding op code going up one year at a time. 2006, 2007, etc until you get one. and keep in mind sometimes add-time or diag time may not be accepted in the claim so try adding it to base time if this happens. usually will pay like tha...
Forum - 05/05/2020
I'm not sure if you have had any luck as of today(05/04/2020), but I had the same issue. The bulletin has been revised with a mileage breakpoint. I assume that your claims with labor op 9104723 have more than 6,000 miles on the vehicle.
Customer reimbursement - 05/14/2020
... This customer has a charge account, so it wasn't caught until about a week later. The advisor opened a new RO for the repair. But I'm unsure if I should submit the claim as a customer reimbursement or submit it as a claim with parts and labor....
Forum - 05/15/2020
... parts and labor . Make another line for the original complaint. Bill parts and the op code code and run as you would any other warranty transaction on the 2nd line. It wouldn't hurt to attach a copy of the original job card when the customer...
Forum - 02/18/2020
... shuttles. But, if you were in an area like Richmond/DC area, it would seem like a good back-up option....
What Would You Do - 03/20 - 02/27/2020
... to white smoke when first driving, injector knock, and reduced power. Once a SPAC case was opened the technician flushed the fuel system due to debris then replaced all 8 injectors and glow plugs. With the injector indicated as the failed component,...
Feb 2020 Warranty News-Warranty 101, Straight Time? - 01/30/2020
... and the powers that be...This article says the "You cannot claim OLH with straight time labor operations". I have an RO for a Control Valve Body Replacement that is ST and it has been rejected by WSC and we were instructed to "remove all labor...
Forum - 01/15/2020
... repair is performed for their stated condition, the rental expense may be claimed using labor operation 0600008. A maximum of one day may be claimed using this labor operation. Use of 0600008 is prohibited when claiming any Courtesy Transportation expense...
Forum - 01/17/2020
I did fail to mention that when the policy tool is ran, service mananger should only run it with the labor op and adm. time. Make sure the parts Dept. is ordering the exchange units as out of warranty/policy not customer pay. I'm sure you knew all of...
Forum - 01/16/2020
Ok, but what if it's not something that's covered under CPO (ie, it's on the "Labor Operation that require approval" list) but the bulleting states "For vehicles repaired under the Bumper-to-Bumper coverage". Would this be covered for a vehicle...
Forum - 01/16/2020
CPO Limited Coverage requires DMA approval for labor ops in that list, but my understanding is that DMA approval has to be before work is done. Please let me know if my info is incorrect.
Forum - 01/10/2020
I just found an update. According to what i found the extended factory maintenance claims(not the pre-paid maintenance) are ran with the same op codes and prices as the bumper to bumper maintenance. Shew! That was a tough one.
Forum - 02/28/2019
Hi lmilkovitch! Whether you have an in-house body shop or utilize a sublet repair facility, it is always very helpful to have an estimate for the repairs being performed. The estimate identifies what components were replaced, repaired, and/or refinished,...
Forum - 02/14/2019
From the LTG re: Rust Through Perforation Corrosion Labor Operations: “Labor codes in this section are to be used for the repair of rust through perforation damage. All labor time required to complete the repair for the labor codes listed below...
Forum - 02/14/2019
... History Detail page - check the history for a ZSET transaction type with labor operation 0620018 (the operation used to convert Applicable Warranties and future Transaction History from kilometers to miles). Also check the history...
Forum - 02/06/2019
... to say that it hasn't made its way to being registered in the US, but they have to have a labor op run on it, to covert the warranty to MI. As far as whether the recall can be done in the US, I am interested in knowing the answer on that question......
Forum - 02/11/2019
We deal with many trucks from the coal mines. We usually give customer option to take it to a car wash, or pay for the removal (at a discounted rate)
Forum - 02/04/2019
... the kinked hose that was causing the leak. There is no diagnostic time associated with this labor op. Bummer :-(...
Forum - 01/28/2019
I remember one, many years ago, fell on shop floor and had the most pungent odor ever! We did a reprint and sealed the original in 2 ziplock bags, which was marked do not open and stapled bag to back. We did transfer notes and reason for reprint (in the...
Forum - 01/30/2019
What happens after the packet is sent in? Is there like a back and forth or you get one shot and that's it? Are the results mailed/emailed to the owner/operator? How long does it usually take before you are notified of a decision?
Recall N182179090 Warranty Claim Code Issue - 02/01/2019
... to program again. Would not program. Had lastest program. Can we use the labor operation for Module Programming Not Required so that this Recall will update as closed? ...
What do you do? - 01/23/2019
... that others are working toward that goal, I'm curious as to little tricks that you have developed to help keep you productive and organized?Not really everything you do in your process but just some tricks that you feel you developed and deserve some...
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... incorporated? We used to have the duplicate rental agreements and would pull one of the copies off and attach it to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that...
Forum - 02/18/2019
If the delivery receipy was signed by the carrier go ahead an order the missing owner's manual's through the I STORE and use the damage code provided by the carrier with op code 0500070 when submitting the claim. there is no markup on the manuals.
Forum - 02/19/2019
Morning! The attachment remains with the transaction file. I am not aware of an attachment removal option.
Forum - 03/13/2019
I know the ltg only goes back usually to 2005 so i usually go to that and select the make,model and op code from that model year. So is that wrong?
Forum - 03/13/2019
I would use the labor op for the painting of the front side door outer panel. Then depending on the severity whether it would be under the partial or full color or refinish. The removal of the items would be considered as OLH since they needed to be removed...
Forum - 03/15/2019
... practice, I typically start with a more current MY LTG and work my way back, to locate the appropriate labor op for a late MY VIN....
... parts and labor . Make another line for the original complaint. Bill parts and the op code code and run as you would any other warranty transaction on the 2nd line. It wouldn't hurt to attach a copy of the original job card when the customer...
Forum - 02/18/2020
... shuttles. But, if you were in an area like Richmond/DC area, it would seem like a good back-up option....
What Would You Do - 03/20 - 02/27/2020
... to white smoke when first driving, injector knock, and reduced power. Once a SPAC case was opened the technician flushed the fuel system due to debris then replaced all 8 injectors and glow plugs. With the injector indicated as the failed component,...
Feb 2020 Warranty News-Warranty 101, Straight Time? - 01/30/2020
... and the powers that be...This article says the "You cannot claim OLH with straight time labor operations". I have an RO for a Control Valve Body Replacement that is ST and it has been rejected by WSC and we were instructed to "remove all labor...
Forum - 01/15/2020
... repair is performed for their stated condition, the rental expense may be claimed using labor operation 0600008. A maximum of one day may be claimed using this labor operation. Use of 0600008 is prohibited when claiming any Courtesy Transportation expense...
Forum - 01/17/2020
I did fail to mention that when the policy tool is ran, service mananger should only run it with the labor op and adm. time. Make sure the parts Dept. is ordering the exchange units as out of warranty/policy not customer pay. I'm sure you knew all of...
Forum - 01/16/2020
Ok, but what if it's not something that's covered under CPO (ie, it's on the "Labor Operation that require approval" list) but the bulleting states "For vehicles repaired under the Bumper-to-Bumper coverage". Would this be covered for a vehicle...
Forum - 01/16/2020
CPO Limited Coverage requires DMA approval for labor ops in that list, but my understanding is that DMA approval has to be before work is done. Please let me know if my info is incorrect.
Forum - 01/10/2020
I just found an update. According to what i found the extended factory maintenance claims(not the pre-paid maintenance) are ran with the same op codes and prices as the bumper to bumper maintenance. Shew! That was a tough one.
Forum - 02/28/2019
Hi lmilkovitch! Whether you have an in-house body shop or utilize a sublet repair facility, it is always very helpful to have an estimate for the repairs being performed. The estimate identifies what components were replaced, repaired, and/or refinished,...
Forum - 02/14/2019
From the LTG re: Rust Through Perforation Corrosion Labor Operations: “Labor codes in this section are to be used for the repair of rust through perforation damage. All labor time required to complete the repair for the labor codes listed below...
Forum - 02/14/2019
... History Detail page - check the history for a ZSET transaction type with labor operation 0620018 (the operation used to convert Applicable Warranties and future Transaction History from kilometers to miles). Also check the history...
Forum - 02/06/2019
... to say that it hasn't made its way to being registered in the US, but they have to have a labor op run on it, to covert the warranty to MI. As far as whether the recall can be done in the US, I am interested in knowing the answer on that question......
Forum - 02/11/2019
We deal with many trucks from the coal mines. We usually give customer option to take it to a car wash, or pay for the removal (at a discounted rate)
Forum - 02/04/2019
... the kinked hose that was causing the leak. There is no diagnostic time associated with this labor op. Bummer :-(...
Forum - 01/28/2019
I remember one, many years ago, fell on shop floor and had the most pungent odor ever! We did a reprint and sealed the original in 2 ziplock bags, which was marked do not open and stapled bag to back. We did transfer notes and reason for reprint (in the...
Forum - 01/30/2019
What happens after the packet is sent in? Is there like a back and forth or you get one shot and that's it? Are the results mailed/emailed to the owner/operator? How long does it usually take before you are notified of a decision?
Recall N182179090 Warranty Claim Code Issue - 02/01/2019
... to program again. Would not program. Had lastest program. Can we use the labor operation for Module Programming Not Required so that this Recall will update as closed? ...
What do you do? - 01/23/2019
... that others are working toward that goal, I'm curious as to little tricks that you have developed to help keep you productive and organized?Not really everything you do in your process but just some tricks that you feel you developed and deserve some...
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... incorporated? We used to have the duplicate rental agreements and would pull one of the copies off and attach it to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that...
Forum - 02/18/2019
If the delivery receipy was signed by the carrier go ahead an order the missing owner's manual's through the I STORE and use the damage code provided by the carrier with op code 0500070 when submitting the claim. there is no markup on the manuals.
Forum - 02/19/2019
Morning! The attachment remains with the transaction file. I am not aware of an attachment removal option.
Forum - 03/13/2019
I know the ltg only goes back usually to 2005 so i usually go to that and select the make,model and op code from that model year. So is that wrong?
Forum - 03/13/2019
I would use the labor op for the painting of the front side door outer panel. Then depending on the severity whether it would be under the partial or full color or refinish. The removal of the items would be considered as OLH since they needed to be removed...
Forum - 03/15/2019
... practice, I typically start with a more current MY LTG and work my way back, to locate the appropriate labor op for a late MY VIN....
Forum - 03/15/2019
The service is intended to provide shuttle of the customer from/to the service agent in the service agent operated shuttle service. With that being said, I would only claim those shuttles that are performed by your store's shuttle vehicle.
Forum - 03/18/2019
labor op for f door panel/blending all other would be olh and would have the sublet repair shop adjust their rate, if they want continued overflow business I imagine they'd be willing to negotiate the labor rate
PDI's paid to another dealer - 03/14/2019
HiWhat processes do others use when you receive a vehicle, do the PDI but the autopay has gone to another dealership. Do you request the other dealer to charge it back and then claim it? I know we've done this before for both receiving and giving. If...
Part Warranty - 03/25/2019
... Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open Job card date is 03/14/2019. Would this vehicle be within the 12 months coverage period? Thank you...
Windows 10 and Global Connect compatibility... - 03/25/2019
... off the newest Windows version, without issue? As of right now, I am having to keep IE and Chrome open, due to certain features only working correctly on each one. GWM will not work correctly on Chrome, but Chat, Training and OnTrac wont work on IE......
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Forum - 04/04/2019
... started working better. I had an issue recently where it would give me a security error when opening CDK which turned out to be an update for something related to my keyboard and mouse. "Logitech Options" gave me a notice for an update and each time...
Forum - 04/02/2019
... program guides state that participation in service under the program is voluntary at the option of the dealer. Submission of a claim for reimbursement constitutes dealer's agreement to the rates, terms, and conditions described in the program materials. Furthermore,...
Forum - 04/18/2019
Thanks for the information, Kristen. When I check that labor op under this vehicle though it is not showing up as a valid lop. The vehicle I have here is a 2018 Chevy Malibu. I may just have to use a closest to lop I guess.
Mail Out Review & Add On Repairs? - JLWarranty News May 2019 edition - 04/23/2019
... printing for any reason is considered an add on repair. Service management must approve appropriately." There is no verbiage in the article stating that if the added line is related to an original concern of the repair order, it's not considered...
PDI with RPO's to install at the dealership - 04/23/2019
... at the dealership. It's not an LPO. Is this to be submitted with the LPO Labor Op (0590032) or..... help? Thank you in advance...
Forum - 04/23/2019
... and under 0590032 in SI. There's usually three or four items at the end of the 0590032 labor operation that aren't considered LPO's but that you are able to be reimbursed for installing. ...
Forum - 04/24/2019
... with date, time and explanation. The only exclusion is for servicing dealer-owned inventory for open Required Field Actions. Hope this helps....
Forum - 04/24/2019
... a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. As the customer expressed a single complaint, this would not be considered an add-on, so you do not...
Working Capital - 05/06/2019
So, who knows about working capital? I know to initally submit op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where...
Forum - 05/16/2019
... may require a system inquiry. There doesn't appear to be PDI-dealer installed (factory invoiced options) labor time associated with the RPO in the 2019 LTG. Although there is a GM aftermarket accessory install labor op and time associated with front...
Forum - 05/30/2019
... that fail the 2nd inspection, will go back into quarantine until parts become available, but no open tickets on them....
Forum - 06/12/2019
... submitting the cargo lamp on theirs any more. i do try it at my other store and leave the RO open until I see if it pays. If it does, I add it to the RO and if not, we don't put labor for it on the RO....
Forum - 05/22/2019
Thanks for the responses to this body shop issue! The front side door outer panel refinish color/clear coat labor operation was selected for this claim. The warranty administrator calculated the base labor time, add time for R&I door side...
Forum - 06/03/2019
In the search bar of Global Connect, put in Up Assembly. Open the first one that comes up. It will give you step by step direction of what you need to do to process the claim with the up assy.
Forum - 08/05/2019
... then the job was overcharged and warranty will only pay up to the total amount per the labor op time / material guide. ...
Forum - 08/06/2019
Since there isn't an appropriate Transportation and Sheet Metal Replacement Labor Operation from the LTG for the repair performed (based on damaged area (17), quarter panel/pick up box-right), utilize the appropriate paint labor operation. In...
Forum - 08/08/2019
... in PowerPoint and took groups of techs through my office 2 or 3 at a time. I chose techs that were operating at about the same skill level so that the content would be relevant. It went slower for some and faster for others. In that presentation I went...
Straight Time - 08/09/2019
... the Job Card not being claimed, the only time variable diagnosis would be allowed is if the labor operaton allowed for that time. Please advise on what punch times allowed. Thank you...
The service is intended to provide shuttle of the customer from/to the service agent in the service agent operated shuttle service. With that being said, I would only claim those shuttles that are performed by your store's shuttle vehicle.
Forum - 03/18/2019
labor op for f door panel/blending all other would be olh and would have the sublet repair shop adjust their rate, if they want continued overflow business I imagine they'd be willing to negotiate the labor rate
PDI's paid to another dealer - 03/14/2019
HiWhat processes do others use when you receive a vehicle, do the PDI but the autopay has gone to another dealership. Do you request the other dealer to charge it back and then claim it? I know we've done this before for both receiving and giving. If...
Part Warranty - 03/25/2019
... Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open Job card date is 03/14/2019. Would this vehicle be within the 12 months coverage period? Thank you...
Windows 10 and Global Connect compatibility... - 03/25/2019
... off the newest Windows version, without issue? As of right now, I am having to keep IE and Chrome open, due to certain features only working correctly on each one. GWM will not work correctly on Chrome, but Chat, Training and OnTrac wont work on IE......
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Forum - 04/04/2019
... started working better. I had an issue recently where it would give me a security error when opening CDK which turned out to be an update for something related to my keyboard and mouse. "Logitech Options" gave me a notice for an update and each time...
Forum - 04/02/2019
... program guides state that participation in service under the program is voluntary at the option of the dealer. Submission of a claim for reimbursement constitutes dealer's agreement to the rates, terms, and conditions described in the program materials. Furthermore,...
Forum - 04/18/2019
Thanks for the information, Kristen. When I check that labor op under this vehicle though it is not showing up as a valid lop. The vehicle I have here is a 2018 Chevy Malibu. I may just have to use a closest to lop I guess.
Mail Out Review & Add On Repairs? - JLWarranty News May 2019 edition - 04/23/2019
... printing for any reason is considered an add on repair. Service management must approve appropriately." There is no verbiage in the article stating that if the added line is related to an original concern of the repair order, it's not considered...
PDI with RPO's to install at the dealership - 04/23/2019
... at the dealership. It's not an LPO. Is this to be submitted with the LPO Labor Op (0590032) or..... help? Thank you in advance...
Forum - 04/23/2019
... and under 0590032 in SI. There's usually three or four items at the end of the 0590032 labor operation that aren't considered LPO's but that you are able to be reimbursed for installing. ...
Forum - 04/24/2019
... with date, time and explanation. The only exclusion is for servicing dealer-owned inventory for open Required Field Actions. Hope this helps....
Forum - 04/24/2019
... a single complaint, then these should be claimed separately in two transactions, using the labor operation applicable to each failed (causal) component. As the customer expressed a single complaint, this would not be considered an add-on, so you do not...
Working Capital - 05/06/2019
So, who knows about working capital? I know to initally submit op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where...
Forum - 05/16/2019
... may require a system inquiry. There doesn't appear to be PDI-dealer installed (factory invoiced options) labor time associated with the RPO in the 2019 LTG. Although there is a GM aftermarket accessory install labor op and time associated with front...
Forum - 05/30/2019
... that fail the 2nd inspection, will go back into quarantine until parts become available, but no open tickets on them....
Forum - 06/12/2019
... submitting the cargo lamp on theirs any more. i do try it at my other store and leave the RO open until I see if it pays. If it does, I add it to the RO and if not, we don't put labor for it on the RO....
Forum - 05/22/2019
Thanks for the responses to this body shop issue! The front side door outer panel refinish color/clear coat labor operation was selected for this claim. The warranty administrator calculated the base labor time, add time for R&I door side...
Forum - 06/03/2019
In the search bar of Global Connect, put in Up Assembly. Open the first one that comes up. It will give you step by step direction of what you need to do to process the claim with the up assy.
Forum - 08/05/2019
... then the job was overcharged and warranty will only pay up to the total amount per the labor op time / material guide. ...
Forum - 08/06/2019
Since there isn't an appropriate Transportation and Sheet Metal Replacement Labor Operation from the LTG for the repair performed (based on damaged area (17), quarter panel/pick up box-right), utilize the appropriate paint labor operation. In...
Forum - 08/08/2019
... in PowerPoint and took groups of techs through my office 2 or 3 at a time. I chose techs that were operating at about the same skill level so that the content would be relevant. It went slower for some and faster for others. In that presentation I went...
Straight Time - 08/09/2019
... the Job Card not being claimed, the only time variable diagnosis would be allowed is if the labor operaton allowed for that time. Please advise on what punch times allowed. Thank you...
Forum - 08/09/2019
According to the labor op you are using the diagnosis, reconditioning and other repairs should be submitted in OLH. OLH has to be documented by clock time when reconditioning begins and completed. Hope this helps.
Forum - 08/12/2019
In order to claim variable diagnosis time it has to be punched, and the operation must state that there is an allowable add time for diagnosis. Additionally the "diagnosis" has to be what the add says such as "for electrical diagnosis" or "smoke testing"....
Forum - 08/12/2019
While this particular labor operation does not have an add for variable diagnostics; it does include a note that diagnosis, reconditioning, and other repair time is to be submitted in the OLH field. The time claimed in OLH must be supported...
september test your knowledge quiz - 09/05/2019
... freight and postage. It says that in the newsletter on page 2.The question about how many labor operations are in the LTG....I picked over 5,000 because the newsletter says almost 10,000. So I didnt pick 10,000 based on what the newsletter said.&nbs...
Forum - 07/17/2019
... things. I went to a binder, with the help cards from here. I also hace a sheet with pdi times and ops, most frequent accesssories added to vehicles, my schedules, dealer codes and tech numbers. With summer here, and the rise in ac related claims, I added...
Forum - 07/26/2019
If the PDI base time has not been auto-paid by GM (confirm by checking IVH for payment), submit a ZPDI transaction with labor operation 0590072. Refer to the Labor Time Guide for the appropriate labor time.
Forum - 07/30/2019
... document the issue, include pictures, and submit with the complete body color/clear coat labor operation....
Forum - 06/20/2019
Is this corrected? When you get that error it is usually an issue with looking up the correct pay time. It might depend on a vheicle option. If you post the VIN one of us can double check it for you.
Forum - 06/21/2019
Great responses everyone! Just to follow up: The WCAP ZSET transaction labor operation must be submitted prior to the submittal of the ZFAT labor operation or the claim will reject. WCAP: Follow the details listed within the recall for reimbursement...
Forum - 06/05/2019
... prior to first transaction submission. Refer to TSB 04-00-89-015 for Warranty Administration Operating Procedures. If the sublet amount exceeds your warranty labor rate times two hours, service managent should authorize. ...
How to get paid for Dye testing? - 06/19/2019
... for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back, so do we just have to write off the dye on the current RO? ...
SUNROOF/SUNSHADE REINITIALIZE - 05/25/2018
... It talks about doing this procedure after replacing the module but can't find a separate labor op for it. We did not replace any parts.Thanks, Carol...
Forum - 05/30/2018
Look at Bulletin 11-00-89-005. While it does not have an all inclusive list, it does help explain some of the different Goodwill labor operations. Hope this helps!
Forum - 05/31/2018
... pulled up in SI, but if you do a search on Global for 18159 and choose the second document, open the bulletin listed there as a PDF, it says it. Umm okay, that's not how I look up recall bulletins...ever. Hopefully they'll update the one...
Forum - 05/30/2018
Did the recall repair operation code pay already? The flooring has to pay first, I was just thinking that maybe it rejected for this. Otherwise, it looks like you are submitting it correctly. You are submitting it as NIM with flooring...
Forum - 05/18/2018
No questions here. You explained it so that i could understand it. I do agree that we are sometimes a little hesitant to claim the time really spent on for fear of rejection. Seems like some labor ops take to long to get a set rate.
Forum - 05/17/2018
You can use that op code that kturner talked about. It could be an issue with the factory charge or if they were unable to determine where the leak was you should be fine. I get management approval to verify it as to me it is a no problem found type code...
R-1234yf Calculation Help - 05/11/2018
... I got 41.I used the coversion calculator and I watched the video, but would love a second opinion. ...
Customer Pay Add-On Repairs - 07/02/2018
... question since GM does not seem specify regarding add-on customer pay lines. Say I have a job card opened with two warranty lines and we add-on a customer pay line for whatever reason. Does this still require the same service manager authorization that...
PDI LPO RIA and RIB Labor Reduction - 07/16/2018
... used to get .1 for each, but the last couple that I've done rejected for labor excessive for labor operation. I reduced claim by .1 and it went throught with no problem. Has a message been issued regarding this?...
Forum - 06/04/2018
I agree, no luck finding the operation within the LTG. Although, I did find it within bulletin PI1354 (2014-2018 GMC Sierra and Chevrolet Silverado) - 0.9 hrs.
Forum - 06/12/2018
PN 84467435 appears to be a transfer case. Which labor operation are you using with this repair? Also, what year, make, model vehicle?
Forum - 06/13/2018
There used to be a form for the transfer case but it's now gone. In the newest version of Required Operation Procedures for Warranty it only states the cost comparison is required for engine and transmission assemblies.
ALIGNMENT - 07/20/2018
We just replaced a front strut and mount on a 2018 malibu. The tech found the alignment out of spec as well. There is no add time for the alignment on the strut labor op...shoult there be?
Dealer Case Management system? - 07/26/2018
... Case Management app? I have the app saved, but it still gives me an error when trying to open it. Or, is this something that only Manager's will have access to? Or, only those required to contact PQC prior to assembly replacement w...
According to the labor op you are using the diagnosis, reconditioning and other repairs should be submitted in OLH. OLH has to be documented by clock time when reconditioning begins and completed. Hope this helps.
Forum - 08/12/2019
In order to claim variable diagnosis time it has to be punched, and the operation must state that there is an allowable add time for diagnosis. Additionally the "diagnosis" has to be what the add says such as "for electrical diagnosis" or "smoke testing"....
Forum - 08/12/2019
While this particular labor operation does not have an add for variable diagnostics; it does include a note that diagnosis, reconditioning, and other repair time is to be submitted in the OLH field. The time claimed in OLH must be supported...
september test your knowledge quiz - 09/05/2019
... freight and postage. It says that in the newsletter on page 2.The question about how many labor operations are in the LTG....I picked over 5,000 because the newsletter says almost 10,000. So I didnt pick 10,000 based on what the newsletter said.&nbs...
Forum - 07/17/2019
... things. I went to a binder, with the help cards from here. I also hace a sheet with pdi times and ops, most frequent accesssories added to vehicles, my schedules, dealer codes and tech numbers. With summer here, and the rise in ac related claims, I added...
Forum - 07/26/2019
If the PDI base time has not been auto-paid by GM (confirm by checking IVH for payment), submit a ZPDI transaction with labor operation 0590072. Refer to the Labor Time Guide for the appropriate labor time.
Forum - 07/30/2019
... document the issue, include pictures, and submit with the complete body color/clear coat labor operation....
Forum - 06/20/2019
Is this corrected? When you get that error it is usually an issue with looking up the correct pay time. It might depend on a vheicle option. If you post the VIN one of us can double check it for you.
Forum - 06/21/2019
Great responses everyone! Just to follow up: The WCAP ZSET transaction labor operation must be submitted prior to the submittal of the ZFAT labor operation or the claim will reject. WCAP: Follow the details listed within the recall for reimbursement...
Forum - 06/05/2019
... prior to first transaction submission. Refer to TSB 04-00-89-015 for Warranty Administration Operating Procedures. If the sublet amount exceeds your warranty labor rate times two hours, service managent should authorize. ...
How to get paid for Dye testing? - 06/19/2019
... for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back, so do we just have to write off the dye on the current RO? ...
SUNROOF/SUNSHADE REINITIALIZE - 05/25/2018
... It talks about doing this procedure after replacing the module but can't find a separate labor op for it. We did not replace any parts.Thanks, Carol...
Forum - 05/30/2018
Look at Bulletin 11-00-89-005. While it does not have an all inclusive list, it does help explain some of the different Goodwill labor operations. Hope this helps!
Forum - 05/31/2018
... pulled up in SI, but if you do a search on Global for 18159 and choose the second document, open the bulletin listed there as a PDF, it says it. Umm okay, that's not how I look up recall bulletins...ever. Hopefully they'll update the one...
Forum - 05/30/2018
Did the recall repair operation code pay already? The flooring has to pay first, I was just thinking that maybe it rejected for this. Otherwise, it looks like you are submitting it correctly. You are submitting it as NIM with flooring...
Forum - 05/18/2018
No questions here. You explained it so that i could understand it. I do agree that we are sometimes a little hesitant to claim the time really spent on for fear of rejection. Seems like some labor ops take to long to get a set rate.
Forum - 05/17/2018
You can use that op code that kturner talked about. It could be an issue with the factory charge or if they were unable to determine where the leak was you should be fine. I get management approval to verify it as to me it is a no problem found type code...
R-1234yf Calculation Help - 05/11/2018
... I got 41.I used the coversion calculator and I watched the video, but would love a second opinion. ...
Customer Pay Add-On Repairs - 07/02/2018
... question since GM does not seem specify regarding add-on customer pay lines. Say I have a job card opened with two warranty lines and we add-on a customer pay line for whatever reason. Does this still require the same service manager authorization that...
PDI LPO RIA and RIB Labor Reduction - 07/16/2018
... used to get .1 for each, but the last couple that I've done rejected for labor excessive for labor operation. I reduced claim by .1 and it went throught with no problem. Has a message been issued regarding this?...
Forum - 06/04/2018
I agree, no luck finding the operation within the LTG. Although, I did find it within bulletin PI1354 (2014-2018 GMC Sierra and Chevrolet Silverado) - 0.9 hrs.
Forum - 06/12/2018
PN 84467435 appears to be a transfer case. Which labor operation are you using with this repair? Also, what year, make, model vehicle?
Forum - 06/13/2018
There used to be a form for the transfer case but it's now gone. In the newest version of Required Operation Procedures for Warranty it only states the cost comparison is required for engine and transmission assemblies.
ALIGNMENT - 07/20/2018
We just replaced a front strut and mount on a 2018 malibu. The tech found the alignment out of spec as well. There is no add time for the alignment on the strut labor op...shoult there be?
Dealer Case Management system? - 07/26/2018
... Case Management app? I have the app saved, but it still gives me an error when trying to open it. Or, is this something that only Manager's will have access to? Or, only those required to contact PQC prior to assembly replacement w...
Forum - 07/26/2018
... is a way to get the lost code. Go to the computer you used to program the vehicle with and open up TIS. Open up Service Programming System. Start SPS. Go to settings. Go to warranty claim code tab. The history of your...
Forum - 08/09/2018
I love the powertrain coverage search under resources. Just have your labor op ready and it will determine coverage. We're all here to help each other. Hope this will help you .
PART # 23332916, SUNROOF LACE REPAIR - 08/17/2018
My tech performed a repair on a 2018 malibu for a Sunroof Opening Trim Finish Lace Replacement. The labor for this is ST and has been for the last fews years. I asked my service manger what he thought I should do for the tech labor and he wasn't sure....
Forum - 08/28/2018
That sounds very frustrating and I feel your pain. It's unfortunate because there are so many people involved in putting a warranty claim together, and when you're missing information or it's incorrect it comes down to you to put it together properly...
Forum - 08/28/2018
Are you submitting through a DMS or through Global? I know with our DMS the field for the Flush Code pops up when you put the labor operation. I think the field is there on Global, but it doesn't have the * for it being required.
Forum - 08/04/2018
... about a lot of aspects of this claim. Do you have information about what was done by the machine shop? Meaning, did they give you an itemized list of what was done or did they just replace the valve? Did they machine or knurl the guides, replace a guide,...
Forum - 08/21/2018
Warranty will not pay for it, the system is designed to not accept a dollar amount since the labop is for an exchange. I too would contact the ESC and explain the situation to get a credit and new invoice. The original job card however, should...
Forum - 09/10/2018
Just to claify, the labor operations that allow .3 diagnosis for electrical diagnosis has to be punched as well, right? or is it just the ones with the veriable diagnosis time?
Forum - 09/10/2018
... for road forcing the tires. The claim rejected that the .3 OLH was excessive for the labor operation. I included the .3 in the OLH of the pre-authorization. I'm guessing we can submit for GM authorization. Has anyone else run...
Performance Software Upgrade? - 09/11/2018
A customer ordered a Chevy Performance Software package, they paid for the part and then there's a labor op to cover the labor under warranty. There is no information about how much time they pay or if it's a ZREG or what exactly. Has anyone...
DIAG CLARIFICATION PLEASE - 09/25/2018
CAN SOMEONE PLEASE CLARIFY WHAT COUNTS AS ELECTRICAL DIAGNOSIS WHEN THE LABOR OP HAS TIME UP TO AN HOUR FOR ELECTRICAL DIAGNOSIS? I'M BEING TOLD IT MEANS ONLY CHECKING WIRING, PINS, CONNECTORS, ETC. I ALWAYS THOUGHT THAT IT WOULD MEAN HOOKING THE COMPUTER...
How to get paid for dye testing? - 09/27/2018
... We would use CCND which we can't have OLH or parts on CCND's. Is there another option?...
Forum - 09/28/2018
Options to address this situation: Internal transaction - reference this transaction in the future if the vehicle returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may ...
Coding as Warranty - 10/04/2018
... to at the initial write up when the customer is giving their concern? I know the Required Operating Procedures bulletin says that there should be a clear understanding of whose paying for what when the job card is written and the customer is present. ...
Forum - 10/04/2018
... accurately at the time of job card write-up and must include the following:• Job card open date indicating when the vehicle was received at the Service Agent. Date must reflect the month date and year.• Complete VIN (one vehicle per job card)•...
Forum - 09/14/2018
Hi cnkraemer: I am not familiar with that package. Was a labor operation or Global Message Reference Number (GCUS Number) included with the package?
Forum - 09/17/2018
Thanks. For some reason I was thinking they didn't have to sign on recalls. I may be confusing that with them not having to approve for added operations on a recall for in-stock units.
ATF Fluid Low - but no problem found - 11/05/2018
... no leaks or codes but trans fluid was low 2 quarts. 2018 Acadia 17,538 miles. What sort of labor op would I use to get the 2 quarts of trans fluid covered ? concern not duplicated wont pay for it. Thanks for your help ! ...
New Error code? - 11/18/2018
HiI just got this code on a claim that was opened in August but the repair wasn't completed until the end of October. Is this something new?I am getting an error that says Days allowed between Repair Completion and Job card date was exceeded.&nb...
Forum - 11/19/2018
... did find this message in the error code chart in Global. You have 60 days between a job card open date until the date it was completed. If it goes after 60 days you will need to supply information as to why. It the first time I've ever gotten ...
Cooling System Bleed - 11/21/2018
We had a 2017 Chevrolet Sonic in with a complaint of no heat. All the technician did was performed a bleed on the engine cooling system. Would that be considered warrantable, and if so, what labor operation would work best for this?
Diagnosis Electrical - 11/23/2018
Recently I been having some issues with understanding the electrical diagnosis that certiain labor ops have. Some of my claims have been review and said the diagnosis time did not apply . What is considred electrical diagnosis? From my understaing it...
Forum - 01/17/2019
I opened the link you provided (thanks for that) and read the material. It appears that prior to April 1st, the parts warranty did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty...
Forum - 01/08/2019
Hi kturner - Sorry for the slow response to your inquiry! A new job card would be opened with 3 C's supporting the reimbursement (including detail of the event causing the out of pocket expense). Select the appropriate labor operation...
Forum - 01/10/2019
My techs are documenting it too, but the labor op dependency is not popping up in DMS. I am sending them thru to Global, rejecting of course, then entering the claim code in there, with a comment that the DMS system is not giving my dependency box. ...
... is a way to get the lost code. Go to the computer you used to program the vehicle with and open up TIS. Open up Service Programming System. Start SPS. Go to settings. Go to warranty claim code tab. The history of your...
Forum - 08/09/2018
I love the powertrain coverage search under resources. Just have your labor op ready and it will determine coverage. We're all here to help each other. Hope this will help you .
PART # 23332916, SUNROOF LACE REPAIR - 08/17/2018
My tech performed a repair on a 2018 malibu for a Sunroof Opening Trim Finish Lace Replacement. The labor for this is ST and has been for the last fews years. I asked my service manger what he thought I should do for the tech labor and he wasn't sure....
Forum - 08/28/2018
That sounds very frustrating and I feel your pain. It's unfortunate because there are so many people involved in putting a warranty claim together, and when you're missing information or it's incorrect it comes down to you to put it together properly...
Forum - 08/28/2018
Are you submitting through a DMS or through Global? I know with our DMS the field for the Flush Code pops up when you put the labor operation. I think the field is there on Global, but it doesn't have the * for it being required.
Forum - 08/04/2018
... about a lot of aspects of this claim. Do you have information about what was done by the machine shop? Meaning, did they give you an itemized list of what was done or did they just replace the valve? Did they machine or knurl the guides, replace a guide,...
Forum - 08/21/2018
Warranty will not pay for it, the system is designed to not accept a dollar amount since the labop is for an exchange. I too would contact the ESC and explain the situation to get a credit and new invoice. The original job card however, should...
Forum - 09/10/2018
Just to claify, the labor operations that allow .3 diagnosis for electrical diagnosis has to be punched as well, right? or is it just the ones with the veriable diagnosis time?
Forum - 09/10/2018
... for road forcing the tires. The claim rejected that the .3 OLH was excessive for the labor operation. I included the .3 in the OLH of the pre-authorization. I'm guessing we can submit for GM authorization. Has anyone else run...
Performance Software Upgrade? - 09/11/2018
A customer ordered a Chevy Performance Software package, they paid for the part and then there's a labor op to cover the labor under warranty. There is no information about how much time they pay or if it's a ZREG or what exactly. Has anyone...
DIAG CLARIFICATION PLEASE - 09/25/2018
CAN SOMEONE PLEASE CLARIFY WHAT COUNTS AS ELECTRICAL DIAGNOSIS WHEN THE LABOR OP HAS TIME UP TO AN HOUR FOR ELECTRICAL DIAGNOSIS? I'M BEING TOLD IT MEANS ONLY CHECKING WIRING, PINS, CONNECTORS, ETC. I ALWAYS THOUGHT THAT IT WOULD MEAN HOOKING THE COMPUTER...
How to get paid for dye testing? - 09/27/2018
... We would use CCND which we can't have OLH or parts on CCND's. Is there another option?...
Forum - 09/28/2018
Options to address this situation: Internal transaction - reference this transaction in the future if the vehicle returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may ...
Coding as Warranty - 10/04/2018
... to at the initial write up when the customer is giving their concern? I know the Required Operating Procedures bulletin says that there should be a clear understanding of whose paying for what when the job card is written and the customer is present. ...
Forum - 10/04/2018
... accurately at the time of job card write-up and must include the following:• Job card open date indicating when the vehicle was received at the Service Agent. Date must reflect the month date and year.• Complete VIN (one vehicle per job card)•...
Forum - 09/14/2018
Hi cnkraemer: I am not familiar with that package. Was a labor operation or Global Message Reference Number (GCUS Number) included with the package?
Forum - 09/17/2018
Thanks. For some reason I was thinking they didn't have to sign on recalls. I may be confusing that with them not having to approve for added operations on a recall for in-stock units.
ATF Fluid Low - but no problem found - 11/05/2018
... no leaks or codes but trans fluid was low 2 quarts. 2018 Acadia 17,538 miles. What sort of labor op would I use to get the 2 quarts of trans fluid covered ? concern not duplicated wont pay for it. Thanks for your help ! ...
New Error code? - 11/18/2018
HiI just got this code on a claim that was opened in August but the repair wasn't completed until the end of October. Is this something new?I am getting an error that says Days allowed between Repair Completion and Job card date was exceeded.&nb...
Forum - 11/19/2018
... did find this message in the error code chart in Global. You have 60 days between a job card open date until the date it was completed. If it goes after 60 days you will need to supply information as to why. It the first time I've ever gotten ...
Cooling System Bleed - 11/21/2018
We had a 2017 Chevrolet Sonic in with a complaint of no heat. All the technician did was performed a bleed on the engine cooling system. Would that be considered warrantable, and if so, what labor operation would work best for this?
Diagnosis Electrical - 11/23/2018
Recently I been having some issues with understanding the electrical diagnosis that certiain labor ops have. Some of my claims have been review and said the diagnosis time did not apply . What is considred electrical diagnosis? From my understaing it...
Forum - 01/17/2019
I opened the link you provided (thanks for that) and read the material. It appears that prior to April 1st, the parts warranty did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty...
Forum - 01/08/2019
Hi kturner - Sorry for the slow response to your inquiry! A new job card would be opened with 3 C's supporting the reimbursement (including detail of the event causing the out of pocket expense). Select the appropriate labor operation...
Forum - 01/10/2019
My techs are documenting it too, but the labor op dependency is not popping up in DMS. I am sending them thru to Global, rejecting of course, then entering the claim code in there, with a comment that the DMS system is not giving my dependency box. ...
Forum - 01/10/2019
I think this should not have been submitted as a ZFAT and the labor operation used should be the engine replacement. The recall should be referenced in the story and as the cause of the internal failure in the engine. After that they should be able to...
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... provide the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case."My question is, what then? What would you do once you have all of that? ...
Forum - 11/30/2018
... and back times, and who the shuttle driver was. So glad this has changed! We have an op code for it as well...glad to know that is all we need from now on....
Forum - 12/05/2018
... of ownership. Reference: GlobalConnect Certified Service App-Customer Acknowledgement Forms. Labor operations from the 2018MY continue to be valid for the new 2019MY programs. I am currently in the process of updating the Special Program Labor Operations...
Claim Adjustments - 12/04/2018
... ranking numbers? It doesn't by any chance look at this claim twice there by affecting the labor op frequency?Is there any information on JL Warranty with regards to the SASR reports?Thanks, Carol ...
Forum - 03/29/2018
When we run across this situation, we typically use the opcode for the failed part and pay the tech a small amount (.1-.3) OLH as long as he has punch time and a good story. Otherwise, no other time is given.
Forum - 03/29/2018
... considered consequential damage. The OLH should not exceed the base time of the transmission labor operation however, and you will still need to do a cost comparison sheet to support the repair. I also believe you need a trans flush flow code, ect. because...
Certified pre-owned windshield **HELP!!** - 04/05/2018
... with a stress fracture in the windshield that needs to be replaced. When I look up the labor op in the new CPO guide, it is not excluded. Based on this information, I told the advisor that it was covered. My service manager has...
Forum - 04/27/2018
Andrea: we have received clarification regarding the appropriate manner in which to handle a transaction where an internal component has caused the failure of an assembly. The following information is from a Global Message that has expired, although...
Forum - 04/30/2018
Hmmm... this seems like a really tricky one. From a quick glance at the Bulletin, my guess would be no unless the vehicle was originally delivered in Canada maybe. I would get a second opinion, maybe from your warranty specialist or DMA possibly.
Forum - 04/26/2018
As jblox mentioned the Required Authorizations Matrix for Added Operations supports service management authorization for an added operation when servicing dealer owned inventory. (The service management authorization exclusion for add on repairs...
Forum - 05/11/2018
... the claim. I didn't think the system would let us submit it under ZFAT with recall labor operation since the Recall showed as closed, but it did....
Forum - 05/08/2018
... working with, but on a 2016 Chevy Equinox using the labor code for 3-5-R clutch plates, at the top is a statement that says "Note: For diagnosis, reconditioning and other repairs use Other Labor Hours (OLH)." For whichever vehicle you are dealing with,...
Forum - 03/02/2018
One of the things I learned years ago is that there is not an opcode for every single part. The way I was taught was you find the "NEAREST opcode" based on the part it "touches". In this case, the antenna is exactly the correct component to...
Forum - 03/06/2018
I feel like in the past they had to approve them because I thought in the past the labor was supposed to be OLH for closest-to labor operations. But I think that changed when they revised the P&P and took that out.
Forum - 03/07/2018
... special coverages, recalls and such, I'll keep the first page and the pages with parts and labor operation info with the job card and discard the rest. That way it shows which version was used as it's dated at the bottom when it's printed. ...
Forum - 03/09/2018
... that could also help with this. Bulletin #09-00-89-016 Warranty Administration – Labor Operation 0600014 – Suspected Tampering or Vehicle Modifications. Just putting this on here for future reference or for anyone looking for this kind o...
Forum - 03/09/2018
GM does not publish a specific list of labor operations that are included within the electronic exchange program, only the general list of components, although your parts department should be aware of which parts are handled as an exchange.
Forum - 03/22/2018
If the cause of failure (component causing the leak) was the 3rd brake light, I agree with cnkraemer, submit using the labor operation for the 3rd brake light. Additional diagnostic time to perform the water leak test would be claimed in OLH.
Forum - 03/26/2018
From our experience, when the customer returns to have the new module installed, the previous job card is referred to for diagnositics with the labor operation for the failed module claimed. The previous job card is closed internally.
OLH and Wiring Repairs - 03/27/2018
Hey,Wiring repair labor operations have this note: "This labor code is only used for wiring and connector repairs without component replacement. Additional time to gain access or repair time greater than 0.5 hours must be submitted as Other Labor...
CPO shock replacement - 03/21/2018
We have a CPO vehicle in for service that has shocks that are worn and need replacement, it isn't a specifically excluded labor op but could be considered a wear item. How would you proceed? Do we cover it under the CPO warranty?
Forum - 03/22/2018
I would use the labor operation for the 3rd brake lamp since that's the failure. That's not the same as a fluid leak analyze which is for vehicle fluids like oil, coolant etc.
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Forum - 12/22/2017
... of the time and date limits it's no longer special coverage, you would have to use a regular labor operation and most likely go through the PET for customer participation and perform as a policy repair....
I think this should not have been submitted as a ZFAT and the labor operation used should be the engine replacement. The recall should be referenced in the story and as the cause of the internal failure in the engine. After that they should be able to...
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... provide the dealer with the guidance for the available reimbursement amount. The dealer should open a new job card for the reimbursement with documentation supporting the case."My question is, what then? What would you do once you have all of that? ...
Forum - 11/30/2018
... and back times, and who the shuttle driver was. So glad this has changed! We have an op code for it as well...glad to know that is all we need from now on....
Forum - 12/05/2018
... of ownership. Reference: GlobalConnect Certified Service App-Customer Acknowledgement Forms. Labor operations from the 2018MY continue to be valid for the new 2019MY programs. I am currently in the process of updating the Special Program Labor Operations...
Claim Adjustments - 12/04/2018
... ranking numbers? It doesn't by any chance look at this claim twice there by affecting the labor op frequency?Is there any information on JL Warranty with regards to the SASR reports?Thanks, Carol ...
Forum - 03/29/2018
When we run across this situation, we typically use the opcode for the failed part and pay the tech a small amount (.1-.3) OLH as long as he has punch time and a good story. Otherwise, no other time is given.
Forum - 03/29/2018
... considered consequential damage. The OLH should not exceed the base time of the transmission labor operation however, and you will still need to do a cost comparison sheet to support the repair. I also believe you need a trans flush flow code, ect. because...
Certified pre-owned windshield **HELP!!** - 04/05/2018
... with a stress fracture in the windshield that needs to be replaced. When I look up the labor op in the new CPO guide, it is not excluded. Based on this information, I told the advisor that it was covered. My service manager has...
Forum - 04/27/2018
Andrea: we have received clarification regarding the appropriate manner in which to handle a transaction where an internal component has caused the failure of an assembly. The following information is from a Global Message that has expired, although...
Forum - 04/30/2018
Hmmm... this seems like a really tricky one. From a quick glance at the Bulletin, my guess would be no unless the vehicle was originally delivered in Canada maybe. I would get a second opinion, maybe from your warranty specialist or DMA possibly.
Forum - 04/26/2018
As jblox mentioned the Required Authorizations Matrix for Added Operations supports service management authorization for an added operation when servicing dealer owned inventory. (The service management authorization exclusion for add on repairs...
Forum - 05/11/2018
... the claim. I didn't think the system would let us submit it under ZFAT with recall labor operation since the Recall showed as closed, but it did....
Forum - 05/08/2018
... working with, but on a 2016 Chevy Equinox using the labor code for 3-5-R clutch plates, at the top is a statement that says "Note: For diagnosis, reconditioning and other repairs use Other Labor Hours (OLH)." For whichever vehicle you are dealing with,...
Forum - 03/02/2018
One of the things I learned years ago is that there is not an opcode for every single part. The way I was taught was you find the "NEAREST opcode" based on the part it "touches". In this case, the antenna is exactly the correct component to...
Forum - 03/06/2018
I feel like in the past they had to approve them because I thought in the past the labor was supposed to be OLH for closest-to labor operations. But I think that changed when they revised the P&P and took that out.
Forum - 03/07/2018
... special coverages, recalls and such, I'll keep the first page and the pages with parts and labor operation info with the job card and discard the rest. That way it shows which version was used as it's dated at the bottom when it's printed. ...
Forum - 03/09/2018
... that could also help with this. Bulletin #09-00-89-016 Warranty Administration – Labor Operation 0600014 – Suspected Tampering or Vehicle Modifications. Just putting this on here for future reference or for anyone looking for this kind o...
Forum - 03/09/2018
GM does not publish a specific list of labor operations that are included within the electronic exchange program, only the general list of components, although your parts department should be aware of which parts are handled as an exchange.
Forum - 03/22/2018
If the cause of failure (component causing the leak) was the 3rd brake light, I agree with cnkraemer, submit using the labor operation for the 3rd brake light. Additional diagnostic time to perform the water leak test would be claimed in OLH.
Forum - 03/26/2018
From our experience, when the customer returns to have the new module installed, the previous job card is referred to for diagnositics with the labor operation for the failed module claimed. The previous job card is closed internally.
OLH and Wiring Repairs - 03/27/2018
Hey,Wiring repair labor operations have this note: "This labor code is only used for wiring and connector repairs without component replacement. Additional time to gain access or repair time greater than 0.5 hours must be submitted as Other Labor...
CPO shock replacement - 03/21/2018
We have a CPO vehicle in for service that has shocks that are worn and need replacement, it isn't a specifically excluded labor op but could be considered a wear item. How would you proceed? Do we cover it under the CPO warranty?
Forum - 03/22/2018
I would use the labor operation for the 3rd brake lamp since that's the failure. That's not the same as a fluid leak analyze which is for vehicle fluids like oil, coolant etc.
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Forum - 12/22/2017
... of the time and date limits it's no longer special coverage, you would have to use a regular labor operation and most likely go through the PET for customer participation and perform as a policy repair....
Forum - 12/26/2017
... auth prior to submission. The last note I had on this was that you couldn't use the 99XXXXXX operation once it was beyond the time/mileage limits, ugh...I suppose that's because they've changed the PET?...
Forum - 12/20/2017
I would think that as long as that was what they originally came in for then it's not an added operation when they come back to get the parts installed. But the job card concern must be restated, not "install SPO" like my advisors do at times!
Forum - 12/20/2017
Reference: Required Operating Procedures : 04-00-89-015R (December 15, 2017): In the case of a right/left component replacement with only one labor operation; OLH is used to claim standard repair time. Therefore, authorization and time accounting...
Forum - 12/18/2017
You should be able to find this in Global Warranty Management under Analyze Warranty. Drop down to profile, go to items not allowed. Scroll to the bottom . The list of restricted op codes are listed. Hope this helps.
Forum - 12/18/2017
Haven't been able to turn up a reference document for this either, although the reprogram operation for the HMI has been on restriction for some time. When submitted with GM Authorization and the proper documentation, the transaction typically is acc...
Forum - 11/07/2017
Have you tried the following: -Reprogram the ECM as per recall 17337 with labor operation: 9102933 - 0.3 hrs -Reprogram the TCM as per SUB 17419 with labor operation: 9102939 - 0.5 hrs (Two line transaction - one recall per line) Please let us know if...
Forum - 12/19/2017
... that if you look in the dealer profile section under Items Not Allowed that there is a lot of old operations that don't even get used any longer. It should be very precise and easy to check....
Forum - 11/28/2017
... on the exclusion stated within the Customer Authorization Unavailable section of the Required Operating Procedures bulletin, it sounds like you are understanding this policy as intended...Kristen...
Forum - 12/01/2017
To live chat, go to the support page at the top of Global and then there's a bright blue bar about half way down the page called LIVE CHAT. Pick Service and put in the VIN and area that was repaired with your question, like if you're looking for...
Forum - 12/01/2017
I always keep a copy of the Required Operating Procedures bulletin on hand (04-00-89-015). On that bulletin, just below the blocked off authorization for repairs example is states that "there is to be a clear understandiing of responsibility for...
Forum - 02/05/2018
Is there an additional damage code for the center caps (Damage Area Code 57)? Center Caps: Labor Operation 8060010 (Wheel Trim Cover Replacement). Front License Plate Bracket Replacement: Labor Operation 1010030.
Forum - 02/05/2018
... - separate, unrelated, causes scenario: claim separately in two transactions, using the labor operation applicable to each failed (causal) component. As the customer expressed a single complaint, this would not be considered an add on, although...
Forum - 02/08/2018
So if it ends up being two separate lines and using 2 separate labor operations the add-on authorization is not needed? We just recently went through an audit where they were checking for the customer notification on the add-on repairs. The customer had...
Forum - 02/09/2018
... From what you said above, I understand it as one concern with two seperate causes, NO added operation approvals needed for the add on line -would need pyramiding approval. From GCUS-9-1890 One Concern but Separate Causes: When two unrelated causes...
Forum - 02/09/2018
I always make someone check the procedure for the operation in question. If the service replacement procedure has a step stating "perform DEF regeneration procedure" then it is included in the base time. Otherwise unless you are just doing an regen, you...
Forum - 02/12/2018
The labor op is 3480548, 1.3. There is a bulletin for it, when you search antenna. The worst part is coding it. I have been using complaint code 0290 and cause code 9090. If you try to code it for a 'water leak', it kicks back as an incompatible comp...
Forum - 02/12/2018
... time trying to find it! The only time we pay OLH for diag using the first punch is if the operation in the LTG specifically states OLH can be used for diag. It will usually also say reconditioning and other repair time not covered by base...
Forum - 02/12/2018
... housing, ring gear pinion gear, bearings, seals, and both reluctor rings. I used the labor operation for the differential drive pinion gear bearing replacement since it seized into the axle housing. I'm assuming that is the correct labor...
TCM Relearn - 02/14/2018
... (not a reprogram) for the Transmission Control Module. I was wondering if there is any labor operation that would pay for a relearn, or is the reprogram with a warranty claim code the only thing available? I have looked in LTG for keywords like "RELEARN",...
Forum - 02/15/2018
If it applies to shift issues, try bullentin 16-na-019. Labor op code 8480318 for fast learn. We have ran into that several times.
What Would You Do - 03/18 - 02/20/2018
... were replaced. The service advisor closed the one line repair with the following labor operation numbers: Operation Description 4020140 Camshaft Position Actuator Solenoid Valve Replacement 4065070 Camshaft Position Intake Actuator Replacement 4065090 Camshaft...
Forum - 12/28/2021
When you enter the part #, the gray banner will have an engine size, above labor op suggestions. For maintenances, going thru IVH is probably your best route
courtesy trans reverting back to 7 days? - 01/05/2022
is there anything in writing about Courtesy Trans reverting back to 7 days as opposed to the 10 days recently instituted at the end of last year?the document announcing the change to 10 days said it was only good thru the end of the year ( 2021 )
Forum - 12/13/2021
Personally, I labor op them BEFORE work is performed, so that the sublet company is aware of the max we can pay for the work. I give them the breakdown of labor and materials, per LTG. I make sure they know what all needs to be on the bill, such as Customer...
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
... auth prior to submission. The last note I had on this was that you couldn't use the 99XXXXXX operation once it was beyond the time/mileage limits, ugh...I suppose that's because they've changed the PET?...
Forum - 12/20/2017
I would think that as long as that was what they originally came in for then it's not an added operation when they come back to get the parts installed. But the job card concern must be restated, not "install SPO" like my advisors do at times!
Forum - 12/20/2017
Reference: Required Operating Procedures : 04-00-89-015R (December 15, 2017): In the case of a right/left component replacement with only one labor operation; OLH is used to claim standard repair time. Therefore, authorization and time accounting...
Forum - 12/18/2017
You should be able to find this in Global Warranty Management under Analyze Warranty. Drop down to profile, go to items not allowed. Scroll to the bottom . The list of restricted op codes are listed. Hope this helps.
Forum - 12/18/2017
Haven't been able to turn up a reference document for this either, although the reprogram operation for the HMI has been on restriction for some time. When submitted with GM Authorization and the proper documentation, the transaction typically is acc...
Forum - 11/07/2017
Have you tried the following: -Reprogram the ECM as per recall 17337 with labor operation: 9102933 - 0.3 hrs -Reprogram the TCM as per SUB 17419 with labor operation: 9102939 - 0.5 hrs (Two line transaction - one recall per line) Please let us know if...
Forum - 12/19/2017
... that if you look in the dealer profile section under Items Not Allowed that there is a lot of old operations that don't even get used any longer. It should be very precise and easy to check....
Forum - 11/28/2017
... on the exclusion stated within the Customer Authorization Unavailable section of the Required Operating Procedures bulletin, it sounds like you are understanding this policy as intended...Kristen...
Forum - 12/01/2017
To live chat, go to the support page at the top of Global and then there's a bright blue bar about half way down the page called LIVE CHAT. Pick Service and put in the VIN and area that was repaired with your question, like if you're looking for...
Forum - 12/01/2017
I always keep a copy of the Required Operating Procedures bulletin on hand (04-00-89-015). On that bulletin, just below the blocked off authorization for repairs example is states that "there is to be a clear understandiing of responsibility for...
Forum - 02/05/2018
Is there an additional damage code for the center caps (Damage Area Code 57)? Center Caps: Labor Operation 8060010 (Wheel Trim Cover Replacement). Front License Plate Bracket Replacement: Labor Operation 1010030.
Forum - 02/05/2018
... - separate, unrelated, causes scenario: claim separately in two transactions, using the labor operation applicable to each failed (causal) component. As the customer expressed a single complaint, this would not be considered an add on, although...
Forum - 02/08/2018
So if it ends up being two separate lines and using 2 separate labor operations the add-on authorization is not needed? We just recently went through an audit where they were checking for the customer notification on the add-on repairs. The customer had...
Forum - 02/09/2018
... From what you said above, I understand it as one concern with two seperate causes, NO added operation approvals needed for the add on line -would need pyramiding approval. From GCUS-9-1890 One Concern but Separate Causes: When two unrelated causes...
Forum - 02/09/2018
I always make someone check the procedure for the operation in question. If the service replacement procedure has a step stating "perform DEF regeneration procedure" then it is included in the base time. Otherwise unless you are just doing an regen, you...
Forum - 02/12/2018
The labor op is 3480548, 1.3. There is a bulletin for it, when you search antenna. The worst part is coding it. I have been using complaint code 0290 and cause code 9090. If you try to code it for a 'water leak', it kicks back as an incompatible comp...
Forum - 02/12/2018
... time trying to find it! The only time we pay OLH for diag using the first punch is if the operation in the LTG specifically states OLH can be used for diag. It will usually also say reconditioning and other repair time not covered by base...
Forum - 02/12/2018
... housing, ring gear pinion gear, bearings, seals, and both reluctor rings. I used the labor operation for the differential drive pinion gear bearing replacement since it seized into the axle housing. I'm assuming that is the correct labor...
TCM Relearn - 02/14/2018
... (not a reprogram) for the Transmission Control Module. I was wondering if there is any labor operation that would pay for a relearn, or is the reprogram with a warranty claim code the only thing available? I have looked in LTG for keywords like "RELEARN",...
Forum - 02/15/2018
If it applies to shift issues, try bullentin 16-na-019. Labor op code 8480318 for fast learn. We have ran into that several times.
What Would You Do - 03/18 - 02/20/2018
... were replaced. The service advisor closed the one line repair with the following labor operation numbers: Operation Description 4020140 Camshaft Position Actuator Solenoid Valve Replacement 4065070 Camshaft Position Intake Actuator Replacement 4065090 Camshaft...
Forum - 12/28/2021
When you enter the part #, the gray banner will have an engine size, above labor op suggestions. For maintenances, going thru IVH is probably your best route
courtesy trans reverting back to 7 days? - 01/05/2022
is there anything in writing about Courtesy Trans reverting back to 7 days as opposed to the 10 days recently instituted at the end of last year?the document announcing the change to 10 days said it was only good thru the end of the year ( 2021 )
Forum - 12/13/2021
Personally, I labor op them BEFORE work is performed, so that the sublet company is aware of the max we can pay for the work. I give them the breakdown of labor and materials, per LTG. I make sure they know what all needs to be on the bill, such as Customer...
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Front Seat Removal - 12/06/2021
HiI have a repair where the entire front passenger seat was removed to access. I can find a labor op for the removal of the rear seat but not the front. It's just the removal of the whole seat in it's entirety. I did find for the seat back and the seat...
Forum - 12/07/2021
I would like to take an opportunity to reiterate the goal of the Member's Area forum. We invite our Warranty Community Members to participate in this moderated discussion forum with other warranty professionals across the nation to share ideas, ask questions,...
Forum - 11/05/2021
... Area. The card outlines each of the covered Maintenance services with the corresponding labor operation, description, and labor time for reimbursement....
CPO Maint on 6.6L Gas engine L8T - 11/08/2021
Just so everyone has a heads up.This engine will only get $35 for the CPO maint. This is a new engine and does not currently show on page 78 in the CPO operations guide.
Forum - 11/09/2021
Why is one of the labor operations for certified pre-owned missing? Only 0600213 and 0600223 are on the card. What happened to 0600233?
Forum - 06/25/2021
... internally vs as a warranty situation. If the vehicle was sold at your dealership, it may be an opportunity to work with the sales department on educating the customer of the first scheduled oil change on GM at time of delivery....
Forum - 06/30/2021
... Followed SI diagnostics and verified 12 Volts at connector X2 terminal 1. Verified fuse is not open. Started vehicle and checked connector X1 terminal 1 for greater than 1 volt. ok. Disconnected ECM connectors and turned iginition on. Verified less than...
Forum - 06/23/2021
... service workbench, check transition code, then when in transaction type code press F4 for menu options, scroll down and choose labor operation dependency type codes and press ok, then pick today as effective date and submit. unfortunately, not...
Forum - 04/29/2021
Thank you for your advice on this issue. That is the form I submitted. I understand why a Job Card needs to be open. Thank you again.
GCUS-9-13100 Starting July 1st. - 06/02/2022
... that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
Forum - 05/26/2022
... reference to the airbag system I didn't get that far. The issue you will have with a reprogramming opcode is that you will need the SPS programming code. If his relearn was a simple calibration with the scan tool she won't have one to supply. Based on...
Forum - 05/02/2022
OP you are not alone. I will be dealing with the same issue. I only use IE to submit any of my claims. I have the same issue with Edge and Chrome where I can only submit 1 part per claim as I can not add more, nor can I select a causal Part. I'm really ...
Forum - 05/12/2022
... give you better advice. I know on some vehicles with special coverage they sometimes give you an opcode for something like that but it might not be easy to do what you are suggesting. You might just bill the extra oil on completion of the repairs when...
Yaw Rate Sensor - 05/23/2022
I am trying to figure out how to claim to relearn the yaw rate sensor. I can't find a labor op for the sensor but thinking maybe to use the EBCM LOP?It's for a 2021 Silverado 2500Thanks, Carol
Forum - 06/17/2022
... if the owner had insurance coverage and if so has it expired for rental coverage,,,use labor op 0600098...amount goes in net with comments and ser mgr auth explaining the situation on the hard copy. Rep has to authorize if over 10 days....
Forum - 06/13/2022
Our Service Manager checked with the DVM and we were told to use the Connector Kit Labor Op code and anything over the 0.5 was OLH. Thank you guys for replaying though!
Forum - 06/13/2022
... I have it set up as a discount code that hits my warranty receivable and then a labor op so they cannot close the ticket. This way I can make sure I see the repair order for compliance....
Forum - 06/21/2022
We have CDK at our dealership and a line is normally on the repair order with the op code and information. The sale amount is set to zero, in Cashiering we apply the $20.00 (or $30.00) directly to the warranty account. In doing this it will lower the...
Forum - 06/24/2022
... for us. The biggest contributor to this being bad is whether or not your staff monitor open RO's to ensure they keep everything moving. If they open lots of tickets and coast then you will continue to struggle. ...
Forum - 02/08/2022
... both fenders you double the time and material adds..use the time from the partial color/clear coat op to figure out the time add...
Forum - 02/24/2022
Please check out the "Wiring Repair Labor Operations and Required Additional Information" article in the March '22 edition of the Warranty News as well as the "Warranty Briefs: Wiring Routing Diagrams" online training video for information on the thi...
Forum - 02/25/2022
... the 'general' time each took. They were considered olh to a repair. They eventually made a labor op for the regen procedure. That may be what I would look at, as closest...
Forum - 02/25/2022
... Expense Analysis Reports offer the ability to view specific transactions by Repair Group, Labor Operation Frequency, as well as other trend related reports. It was then possible to view specific high expense repairs in GWM and the corresponding job card...
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Forum - 01/18/2022
try GMPartsCenter.net/vin-decoder it provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick
Front Seat Removal - 12/06/2021
HiI have a repair where the entire front passenger seat was removed to access. I can find a labor op for the removal of the rear seat but not the front. It's just the removal of the whole seat in it's entirety. I did find for the seat back and the seat...
Forum - 12/07/2021
I would like to take an opportunity to reiterate the goal of the Member's Area forum. We invite our Warranty Community Members to participate in this moderated discussion forum with other warranty professionals across the nation to share ideas, ask questions,...
Forum - 11/05/2021
... Area. The card outlines each of the covered Maintenance services with the corresponding labor operation, description, and labor time for reimbursement....
CPO Maint on 6.6L Gas engine L8T - 11/08/2021
Just so everyone has a heads up.This engine will only get $35 for the CPO maint. This is a new engine and does not currently show on page 78 in the CPO operations guide.
Forum - 11/09/2021
Why is one of the labor operations for certified pre-owned missing? Only 0600213 and 0600223 are on the card. What happened to 0600233?
Forum - 06/25/2021
... internally vs as a warranty situation. If the vehicle was sold at your dealership, it may be an opportunity to work with the sales department on educating the customer of the first scheduled oil change on GM at time of delivery....
Forum - 06/30/2021
... Followed SI diagnostics and verified 12 Volts at connector X2 terminal 1. Verified fuse is not open. Started vehicle and checked connector X1 terminal 1 for greater than 1 volt. ok. Disconnected ECM connectors and turned iginition on. Verified less than...
Forum - 06/23/2021
... service workbench, check transition code, then when in transaction type code press F4 for menu options, scroll down and choose labor operation dependency type codes and press ok, then pick today as effective date and submit. unfortunately, not...
Forum - 04/29/2021
Thank you for your advice on this issue. That is the form I submitted. I understand why a Job Card needs to be open. Thank you again.
GCUS-9-13100 Starting July 1st. - 06/02/2022
... that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
Forum - 05/26/2022
... reference to the airbag system I didn't get that far. The issue you will have with a reprogramming opcode is that you will need the SPS programming code. If his relearn was a simple calibration with the scan tool she won't have one to supply. Based on...
Forum - 05/02/2022
OP you are not alone. I will be dealing with the same issue. I only use IE to submit any of my claims. I have the same issue with Edge and Chrome where I can only submit 1 part per claim as I can not add more, nor can I select a causal Part. I'm really ...
Forum - 05/12/2022
... give you better advice. I know on some vehicles with special coverage they sometimes give you an opcode for something like that but it might not be easy to do what you are suggesting. You might just bill the extra oil on completion of the repairs when...
Yaw Rate Sensor - 05/23/2022
I am trying to figure out how to claim to relearn the yaw rate sensor. I can't find a labor op for the sensor but thinking maybe to use the EBCM LOP?It's for a 2021 Silverado 2500Thanks, Carol
Forum - 06/17/2022
... if the owner had insurance coverage and if so has it expired for rental coverage,,,use labor op 0600098...amount goes in net with comments and ser mgr auth explaining the situation on the hard copy. Rep has to authorize if over 10 days....
Forum - 06/13/2022
Our Service Manager checked with the DVM and we were told to use the Connector Kit Labor Op code and anything over the 0.5 was OLH. Thank you guys for replaying though!
Forum - 06/13/2022
... I have it set up as a discount code that hits my warranty receivable and then a labor op so they cannot close the ticket. This way I can make sure I see the repair order for compliance....
Forum - 06/21/2022
We have CDK at our dealership and a line is normally on the repair order with the op code and information. The sale amount is set to zero, in Cashiering we apply the $20.00 (or $30.00) directly to the warranty account. In doing this it will lower the...
Forum - 06/24/2022
... for us. The biggest contributor to this being bad is whether or not your staff monitor open RO's to ensure they keep everything moving. If they open lots of tickets and coast then you will continue to struggle. ...
Forum - 02/08/2022
... both fenders you double the time and material adds..use the time from the partial color/clear coat op to figure out the time add...
Forum - 02/24/2022
Please check out the "Wiring Repair Labor Operations and Required Additional Information" article in the March '22 edition of the Warranty News as well as the "Warranty Briefs: Wiring Routing Diagrams" online training video for information on the thi...
Forum - 02/25/2022
... the 'general' time each took. They were considered olh to a repair. They eventually made a labor op for the regen procedure. That may be what I would look at, as closest...
Forum - 02/25/2022
... Expense Analysis Reports offer the ability to view specific transactions by Repair Group, Labor Operation Frequency, as well as other trend related reports. It was then possible to view specific high expense repairs in GWM and the corresponding job card...
Forum - 04/04/2022
... that system will include the regen in the procedural steps. If a service procedure related to your opcode includes the test then it would be considered included in the base time for the opcode in question. ...
Forum - 04/22/2022
ANOTHER OPTION TO SOLIDIFY YOUR CLAIM IS TO HAVE AN EXPERIENCED TECH / SHOP FOREMAN PROVIDE SUPERVISION FOR THE APPRENTICE AND IN COMMENTS PUT " SUPERVISION PROVIDED BY NAME,,,GMIN,,,EMPLOYEE # SUPERVISIID WORK ON TRANS
Forum - 04/06/2022
I tried the labor op from the bulletin but it's telling me that the SPS code is not valid with that LOP. Not sure what I've got going on with it. The vehicle came back in 2x after the battery replacement. Our shop foreman and Bolt trained technician said...
Forum - 04/14/2022
... remain functional for a little while but my research indicates that eventually when you try to open it MS will just use that command to launch you into Edge. When that happens I don't know what we will do. My guess is they will be just as effective at...
Forum - 02/25/2022
The transaction has rejected after submission with the fuel pump replacement labor operation. The claim rejected with error 801: odometer reading exceeds the vehicle warranty distance limit. The service manager has elected to discuss the situation with...
add times - 03/15/2022
some Op Codes have "ADD" times for Diag. some Op Codes have "Diagnosis Time". If it has "ADD" for Diag, does an additional punch time needed or is one punch time ok, as long as Tech story explains steps taken for diag???? I know the "Diag Time" has...
Forum - 02/14/2022
Thank you for the advice! Completey spaced putting in the vehicle info. 2017 GMC Sierra 3500. I believe I will need to go with the 1st or 3rd option.
Forum - 02/15/2022
... manaer will have to auth it for excessive parts or you may have to end up h-routing. This is my opinion only....
Forum - 02/15/2022
... inspection forms, warranty parts tags, seat covers, clothing etc.... It's billed to your open parts account. Really about the only thing i order is the parts tags and the inspection forms....
Forum - 02/17/2022
... bank. The glow plug on the 2nd bank would not be considered an "additional" because it is on the opposite bank. If you had 2 plugs on the first bank I would agree with you. To do a plug on the opposite bank requires you to remove additional equipment...
Forum - 02/17/2022
That's a great question. Our dealership has actually has a couple of these lately. Recalls usually do not have an expiration unlike Special Policies. If it still shows open in VIS it still applies. I hope this will help you.
Forum - 09/09/2020
What is your damaged part? Some things do not have 'specific' labor op, but it's not a transportation claim only issue. Difference is that DBC has to approve them, instead of us putting them to our Warranty Support
Forum - 09/04/2020
Ok then it isn't just me that can't find it. I wish there was a nice easy peasy little that says. HEY you need a set up for this op code lol
What Would You Do - 10/20 - 09/22/2020
... in the paint on the roof, hood, trunk lid, right body side, and front right fender. The body shop repainted all panels and the fender to correct the condition.Because the vehicle is outside of the bumper to bumper warranty by 3 years, but within warranty...
Forum - 11/20/2020
The transaction was submited with labor operation 4022330 with the labor time for bank one in the base time field, add time to replace all remaining injectors in the additional time field, and OLH as authorized by management.
Forum - 01/08/2021
Did you by any chance have to attached a hardcopy and back-up docs electronically to your submitted claim for payment. During a consulting audit one time he was looking for a copy of something and said it wasn't attached. I knew it was attached when...
Forum - 11/24/2020
For paint blending add the line or lines using op code required for the panels required for blending. Materials cannot be claimed for the panels that were blended.
Forum - 11/18/2020
I have a ticket with this bulletin and repair on it. The repair is on one line and I'm new at GM warranty. I'm still confused as to what is the best option...1 line with olh time or 2 lines? Thank you.
New to Warranty, 2 tire sensors replaced...Excessive parts or repeat repair? - 10/02/2020
... that needed to be replaced. I have approval for OLH but completely missed the fact that the op code is for 1 sensor only. When submitting this, because our parts consist of 2 sensors would this go in as excessive parts? I may be over...
Forum - 10/02/2020
Hi cbrown01: as TH9144 mentioned, you will claim both sensors on one job card line, as there is only one labor operation (e.g. 8050190). Submit (and authorize) OLH as appropriate and authorize for excessive parts.
Forum - 06/24/2020
... instance of consequential damage or one concern with two unrelated/separate causes) it provides an opportunity to have a conversation with the technician or manager for more and/or improved comments (and potentially removing a part from the repair...
Forum - 07/02/2020
Claim has been paid. I had to debit the original recall and let it reopen on the vehicle report. Once I saw it open, sent it through again with manager approval for the WSC to authorize w/ an Auth R. We did have to write off the first claim since...
Forum - 07/13/2020
Labor op's with diagnois time are 0.3-1.0. Technician comments must support time claimed by all steps taken to verify failure. Indiviviual on/off punch time are required on technician time ticket.
RECALL N192264210 REJECT - 07/15/2020
Anybody else run into this yet?Recall N182206311 was completed to disable the block heater.Vehicle comes back with open recall N192264210 - when trying to submit it rejects with Error 173 : Field action has already been performed...
Forum - 06/09/2020
You could you the ring replacment op code and reduce the time. I would note on the job crd that it was only removed,cleaned and reassembled and time was reduced.
... that system will include the regen in the procedural steps. If a service procedure related to your opcode includes the test then it would be considered included in the base time for the opcode in question. ...
Forum - 04/22/2022
ANOTHER OPTION TO SOLIDIFY YOUR CLAIM IS TO HAVE AN EXPERIENCED TECH / SHOP FOREMAN PROVIDE SUPERVISION FOR THE APPRENTICE AND IN COMMENTS PUT " SUPERVISION PROVIDED BY NAME,,,GMIN,,,EMPLOYEE # SUPERVISIID WORK ON TRANS
Forum - 04/06/2022
I tried the labor op from the bulletin but it's telling me that the SPS code is not valid with that LOP. Not sure what I've got going on with it. The vehicle came back in 2x after the battery replacement. Our shop foreman and Bolt trained technician said...
Forum - 04/14/2022
... remain functional for a little while but my research indicates that eventually when you try to open it MS will just use that command to launch you into Edge. When that happens I don't know what we will do. My guess is they will be just as effective at...
Forum - 02/25/2022
The transaction has rejected after submission with the fuel pump replacement labor operation. The claim rejected with error 801: odometer reading exceeds the vehicle warranty distance limit. The service manager has elected to discuss the situation with...
add times - 03/15/2022
some Op Codes have "ADD" times for Diag. some Op Codes have "Diagnosis Time". If it has "ADD" for Diag, does an additional punch time needed or is one punch time ok, as long as Tech story explains steps taken for diag???? I know the "Diag Time" has...
Forum - 02/14/2022
Thank you for the advice! Completey spaced putting in the vehicle info. 2017 GMC Sierra 3500. I believe I will need to go with the 1st or 3rd option.
Forum - 02/15/2022
... manaer will have to auth it for excessive parts or you may have to end up h-routing. This is my opinion only....
Forum - 02/15/2022
... inspection forms, warranty parts tags, seat covers, clothing etc.... It's billed to your open parts account. Really about the only thing i order is the parts tags and the inspection forms....
Forum - 02/17/2022
... bank. The glow plug on the 2nd bank would not be considered an "additional" because it is on the opposite bank. If you had 2 plugs on the first bank I would agree with you. To do a plug on the opposite bank requires you to remove additional equipment...
Forum - 02/17/2022
That's a great question. Our dealership has actually has a couple of these lately. Recalls usually do not have an expiration unlike Special Policies. If it still shows open in VIS it still applies. I hope this will help you.
Forum - 09/09/2020
What is your damaged part? Some things do not have 'specific' labor op, but it's not a transportation claim only issue. Difference is that DBC has to approve them, instead of us putting them to our Warranty Support
Forum - 09/04/2020
Ok then it isn't just me that can't find it. I wish there was a nice easy peasy little that says. HEY you need a set up for this op code lol
What Would You Do - 10/20 - 09/22/2020
... in the paint on the roof, hood, trunk lid, right body side, and front right fender. The body shop repainted all panels and the fender to correct the condition.Because the vehicle is outside of the bumper to bumper warranty by 3 years, but within warranty...
Forum - 11/20/2020
The transaction was submited with labor operation 4022330 with the labor time for bank one in the base time field, add time to replace all remaining injectors in the additional time field, and OLH as authorized by management.
Forum - 01/08/2021
Did you by any chance have to attached a hardcopy and back-up docs electronically to your submitted claim for payment. During a consulting audit one time he was looking for a copy of something and said it wasn't attached. I knew it was attached when...
Forum - 11/24/2020
For paint blending add the line or lines using op code required for the panels required for blending. Materials cannot be claimed for the panels that were blended.
Forum - 11/18/2020
I have a ticket with this bulletin and repair on it. The repair is on one line and I'm new at GM warranty. I'm still confused as to what is the best option...1 line with olh time or 2 lines? Thank you.
New to Warranty, 2 tire sensors replaced...Excessive parts or repeat repair? - 10/02/2020
... that needed to be replaced. I have approval for OLH but completely missed the fact that the op code is for 1 sensor only. When submitting this, because our parts consist of 2 sensors would this go in as excessive parts? I may be over...
Forum - 10/02/2020
Hi cbrown01: as TH9144 mentioned, you will claim both sensors on one job card line, as there is only one labor operation (e.g. 8050190). Submit (and authorize) OLH as appropriate and authorize for excessive parts.
Forum - 06/24/2020
... instance of consequential damage or one concern with two unrelated/separate causes) it provides an opportunity to have a conversation with the technician or manager for more and/or improved comments (and potentially removing a part from the repair...
Forum - 07/02/2020
Claim has been paid. I had to debit the original recall and let it reopen on the vehicle report. Once I saw it open, sent it through again with manager approval for the WSC to authorize w/ an Auth R. We did have to write off the first claim since...
Forum - 07/13/2020
Labor op's with diagnois time are 0.3-1.0. Technician comments must support time claimed by all steps taken to verify failure. Indiviviual on/off punch time are required on technician time ticket.
RECALL N192264210 REJECT - 07/15/2020
Anybody else run into this yet?Recall N182206311 was completed to disable the block heater.Vehicle comes back with open recall N192264210 - when trying to submit it rejects with Error 173 : Field action has already been performed...
Forum - 06/09/2020
You could you the ring replacment op code and reduce the time. I would note on the job crd that it was only removed,cleaned and reassembled and time was reduced.
Forum - 06/15/2020
... repeat repair. It may possibly go through if it's not over your limit, but having 2 parts with 1 op code could possibly kick it out. If you have to h route it you will need to send a copy of the previous repair and current repair...
Forum - 05/21/2020
That is correct 1MaryRuble! Both 4069919 & 4029929 are Engine CCND labor operations. Documentation requirements include the technician identified engine diagnostic trouble codes (DTC's).
Forum - 09/01/2020
... scheduled an appt and our appt printout stated the concerns, that it wouldn't be an added op because the customer stated it on the appt. This statement from JL News makes it sound like the customer would state their concerns to set up the...
Forum - 08/21/2020
2 lines 2 labor ops. Use caution as it says per New Vehicle Limited Warranty-which of course for brake pads is only 7500 miles....
Forum - 07/23/2020
I think what they are telling you is that if you do one OR the other you should use the individual operations but since you are doing BOTH and they share a 9090 cause of failure (TSB) that it should be one line with parts and OLH. My advise would be to...
Forum - 07/23/2020
I had this situation, with a referneced bulletin once, and submitted like you said. They told me if different labor ops were listed, to do them as separate lines, account for any overlap and subtract on one line (mine was a lifter failure) and auth the...
Forum - 06/09/2021
Go to the resource tab, then help card. There is a reference card for the wiring ops and requirements. Hope this helps.
Forum - 05/14/2021
I had been waiiting on our office manager for confirmation of payment, and we did not receive the credit on our open parts statement. I called the repurchasing department and they told me to submit a claim for it, we must have just missed the cut...
Forum - 05/04/2021
... AIR) ,while some have to be done by the dealer. It also looks like it their done OTA there is an op code to use vs if the dealer actually does the programming. I could be wrong but that's what i see....
Forum - 04/30/2021
... as to regular labor time. So if a tech punches on for a job and off 1.5 hours later and the labor operation pays 3.4 hours with no diagnosis will it pass an audit if I pay the tech the full 3.4 hours? Is there a parameter to follow or do i not pay the...
Forum - 04/13/2021
The labor operation should be submitted as 4041520 for the auxiliary battery because that is what should be replaced based on the initial visit. It will still need authorization R for a related repair which hopefully they already have. I have some concern...
Forum - 02/04/2021
Thanks to all for the responses. This is what I thought but then someone told me that no I had to use the labor op with base time of zero and then put all the labor under OLH. Good to know I've been doing it right. :-)
Forum - 04/22/2021
I went back and looked at the bullentin. It looks like you would only use this if it fails during the 3/36 coverage. After that i would be like you, i would use op code 4062350. I should have read it through before replying.
Forum - 03/17/2021
In the past, for non-Transportation Claims, a closest to labor operation was used (e.g. instrument panel compartment) and the part expense was entered in net, as the part number did not exist when entered in GWM.
What Would You Do - 04/21 - 03/22/2021
... to replace the battery. The warranty administrator submitted the transaction with labor operation 4041510 Battery Replace with 0.3 hours in base and 0.3 hours variable diagnostic time for electrical diagnosis and the battery claimed in the parts...
Forum - 03/11/2021
My guys usually put in the opcodes, I just verify that they got the right ones and after a little repetition I can seem to remember the basics. The old ones that pop up I just look up.
pdi washer fluid - 02/19/2021
... purchased from gm. can that be claim. also, how much $$ per pdi, and is there a labor op, or is it just added to net somehow. thank you...
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
Forum - 02/16/2021
As you can see, not all of the operation codes get diagnostic time. If it is a straight time repair, diagnostic time is not allowed because it is not a published add on time yet. If the technician needs diagnosis time, then that is technically...
Recall N202319030 - 01/29/2021
... the tire pre auth on this recall. I have one that I am trying to do but it is telling me the labor op is not correct and it's also asking for damage location. There is nothing in the recall that is telling me the location. Not sure what they are looking...
Forum - 12/30/2020
... It is the canister that is the one that caused the failure. Is it not the valve that sticks open and causes the contamination? Some one had told me this at one time so now confused about it. However, if everyone is using the canister as the failed part...
What Would You Do - 02/21 - 01/27/2021
... the plastic supply or return port on the fuel pump module may crack. If either of the ports develops a crack, fuel will leak from the area. To correct the condition dealers are required to replace the fuel pump module, and on certain 2006-08 models (excluding...
Forum - 02/03/2021
I would submit the claim using the appropriate labor op# for the part being repaired, put the labor in base time. If the tech spent more time than the base time allows then any additional must be submitted as OLH with managers approval. There must be...
Forum - 02/03/2021
Yes. Are you using the labor op in the Bulletin? You need to follow the Bulletin. In the PRA the tires is not damaged its the wear of the tread. Don't use damaged if the tires are not damaged. This Bulletin is for premature wear. Hope this helps.
Forum - 01/29/2021
A consideration for those of you that leave the job card open to avoid accounting journal entries for credits/debits, etc, by doing so it is reporting that the vehicle has not left the shop, when actually the customer is in possession of their vehicle....
... repeat repair. It may possibly go through if it's not over your limit, but having 2 parts with 1 op code could possibly kick it out. If you have to h route it you will need to send a copy of the previous repair and current repair...
Forum - 05/21/2020
That is correct 1MaryRuble! Both 4069919 & 4029929 are Engine CCND labor operations. Documentation requirements include the technician identified engine diagnostic trouble codes (DTC's).
Forum - 09/01/2020
... scheduled an appt and our appt printout stated the concerns, that it wouldn't be an added op because the customer stated it on the appt. This statement from JL News makes it sound like the customer would state their concerns to set up the...
Forum - 08/21/2020
2 lines 2 labor ops. Use caution as it says per New Vehicle Limited Warranty-which of course for brake pads is only 7500 miles....
Forum - 07/23/2020
I think what they are telling you is that if you do one OR the other you should use the individual operations but since you are doing BOTH and they share a 9090 cause of failure (TSB) that it should be one line with parts and OLH. My advise would be to...
Forum - 07/23/2020
I had this situation, with a referneced bulletin once, and submitted like you said. They told me if different labor ops were listed, to do them as separate lines, account for any overlap and subtract on one line (mine was a lifter failure) and auth the...
Forum - 06/09/2021
Go to the resource tab, then help card. There is a reference card for the wiring ops and requirements. Hope this helps.
Forum - 05/14/2021
I had been waiiting on our office manager for confirmation of payment, and we did not receive the credit on our open parts statement. I called the repurchasing department and they told me to submit a claim for it, we must have just missed the cut...
Forum - 05/04/2021
... AIR) ,while some have to be done by the dealer. It also looks like it their done OTA there is an op code to use vs if the dealer actually does the programming. I could be wrong but that's what i see....
Forum - 04/30/2021
... as to regular labor time. So if a tech punches on for a job and off 1.5 hours later and the labor operation pays 3.4 hours with no diagnosis will it pass an audit if I pay the tech the full 3.4 hours? Is there a parameter to follow or do i not pay the...
Forum - 04/13/2021
The labor operation should be submitted as 4041520 for the auxiliary battery because that is what should be replaced based on the initial visit. It will still need authorization R for a related repair which hopefully they already have. I have some concern...
Forum - 02/04/2021
Thanks to all for the responses. This is what I thought but then someone told me that no I had to use the labor op with base time of zero and then put all the labor under OLH. Good to know I've been doing it right. :-)
Forum - 04/22/2021
I went back and looked at the bullentin. It looks like you would only use this if it fails during the 3/36 coverage. After that i would be like you, i would use op code 4062350. I should have read it through before replying.
Forum - 03/17/2021
In the past, for non-Transportation Claims, a closest to labor operation was used (e.g. instrument panel compartment) and the part expense was entered in net, as the part number did not exist when entered in GWM.
What Would You Do - 04/21 - 03/22/2021
... to replace the battery. The warranty administrator submitted the transaction with labor operation 4041510 Battery Replace with 0.3 hours in base and 0.3 hours variable diagnostic time for electrical diagnosis and the battery claimed in the parts...
Forum - 03/11/2021
My guys usually put in the opcodes, I just verify that they got the right ones and after a little repetition I can seem to remember the basics. The old ones that pop up I just look up.
pdi washer fluid - 02/19/2021
... purchased from gm. can that be claim. also, how much $$ per pdi, and is there a labor op, or is it just added to net somehow. thank you...
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
Forum - 02/16/2021
As you can see, not all of the operation codes get diagnostic time. If it is a straight time repair, diagnostic time is not allowed because it is not a published add on time yet. If the technician needs diagnosis time, then that is technically...
Recall N202319030 - 01/29/2021
... the tire pre auth on this recall. I have one that I am trying to do but it is telling me the labor op is not correct and it's also asking for damage location. There is nothing in the recall that is telling me the location. Not sure what they are looking...
Forum - 12/30/2020
... It is the canister that is the one that caused the failure. Is it not the valve that sticks open and causes the contamination? Some one had told me this at one time so now confused about it. However, if everyone is using the canister as the failed part...
What Would You Do - 02/21 - 01/27/2021
... the plastic supply or return port on the fuel pump module may crack. If either of the ports develops a crack, fuel will leak from the area. To correct the condition dealers are required to replace the fuel pump module, and on certain 2006-08 models (excluding...
Forum - 02/03/2021
I would submit the claim using the appropriate labor op# for the part being repaired, put the labor in base time. If the tech spent more time than the base time allows then any additional must be submitted as OLH with managers approval. There must be...
Forum - 02/03/2021
Yes. Are you using the labor op in the Bulletin? You need to follow the Bulletin. In the PRA the tires is not damaged its the wear of the tread. Don't use damaged if the tires are not damaged. This Bulletin is for premature wear. Hope this helps.
Forum - 01/29/2021
A consideration for those of you that leave the job card open to avoid accounting journal entries for credits/debits, etc, by doing so it is reporting that the vehicle has not left the shop, when actually the customer is in possession of their vehicle....
TRANSPORTATION CLAIM - 04/11/2024
... The mirror is still not available and we are past 6 months. We have a SPAC case. Can I open a new repair order and refer to the previous one? Not sure how to handle this. ...
Forum - 04/11/2024
... and cylinder paid for with out it coming back as an exceesive part or it not matching the labor op?...
Forum - 01/30/2024
... labor was $10 I said must not be very sturdy for less then .1. You should be able to pry it open with a finger nail file, seriously let us know what you finally figure out....
Forum - 01/30/2024
Hi! The PRA Process and Information Bulletin, 18-NA-306, provides a list (including labor operation numbers) of the components that require GM Pre-Authorization via the CSMT App. For example: Labor Operation 7023350-Front Seat Cushion Cover and...
WHEEL BASE - 02/14/2024
... me that base is the only wheel base - no long or short. 1GNSKSKD1MR103273 Labor op 6041160. When I put it through as ST it says base time wrong. thank you. ...
Forum - 02/15/2024
... Good story and good punch time. The last time I contacted her, she told me I need to open a case with problems. But it takes a minimum of 2 weeks to get an answer back. And then up to 2 weeks in review. Do you think this is something...
Forum - 02/21/2024
Hello! Are you possibly referring to a one-day rental, when no warranty repair is performed? If so, labor operation: 0600008. (Bulletin 07-00-89-037)
Forum - 02/22/2024
... they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which was the part but only put the rental on with an explanation and attachements. ...
Forum - 03/22/2024
... Just to share this, with our SAVI process and the way we write up used and new vehicles we have adopted a store policy that any recalls or mechanical repair lines that would potentially be added are all put on a new ticket. So, if we have a used car...
Forum - 03/22/2024
... regardless of whether or not they say "expires with base warranty". I had an older corvette with 6 open recalls that said that, we did them all and GM paid them all....
Forum - 01/11/2024
I am on DealerTrack, the warranty ticket can stay open after the customer pay is closed so as the warranty administrator I can correct what has been paid by the writer or cashier and fix it prior to submission and closing the warranty portion of the ...
Forum - 01/12/2024
You would use the opcode for the "safe" (haven't heard of this one) and any additional time required due to the mechanism failure, etc. would be considered OLH. He needs to run good time for anything outside of normal replacement.
Forum - 01/16/2024
But you see what I mean? Several of us have job cards opened in December but the exchange order was not processed until after the first of the year so the exchange centers are billing us for parts but due to the job card date we can't submit with parts....
Forum - 12/26/2023
Hi ewil3rd,,,,in the same vein,,,can you look at my posting today in the Wide Open forum category,,, and provide your input on the issue of whose responsibility it is to document extended rental claims and provide the input to Saginaw? Before i...
Forum - 10/23/2023
I was told by my warranty specialist to use the closest to labor op with notes to explain to be able to claim the fluid. I also had a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I...
Bulletin 16-NA-102 for part warranty - 11/02/2023
... Repair would be under a parts warranty. Just wondering if any one has used the bulletin labor op for a parts warranty? I am thinking to use the fuel injection pump LOP as that was the failed part with OLH for the collateral parts.Carol...
Warranty Administrator responsibilities - 12/12/2023
... example: My warranty admin works 7:30 - 4 monday through Friday. Our service department is open 7:30 - 8 pm m-f, 7:30 - 2 pm Saturdays. Obviously there are gaps when he's not here, how would I habdle those warranty claims? I've thought...
Forum - 12/12/2023
I have run into it a few times, I just close the browser and open and log in again and it works. It is getting so fragile these days.
Video Processing Cable replacement - 10/18/2023
... from the left fender wheel well to the rear camera. I'm thinking of using the cable replacement LOP as the other labor op for the coaxial cable is the one that involves the headliner. ...
Forum - 10/20/2023
The part number = a digital radio antenna & navigational antenna coaxial cable assembly. I was not able to find a match either within the LTG for that component. I agree with using the cable replace op: 5430930, in this situation.
Forum - 11/30/2023
We never send a tow company. We have the customer call GM roadside if applicable, if not, we will give the customer the option to call his own tow company or provide them with the number to a local company we use. This will keep you from the liability...
Forum - 12/06/2023
I've been having issues all day. GWM and SI have been a nightmare today. I was finally able to get them opened using Firefox. Seemed to be functional. Now GWM won't allow me to create a new transaction. I enter all fields, hit submit, all fields go blank,...
Forum - 10/31/2023
The proper thing to do would be to charge back the claim and use the correct labor op for the lower oil pan. Then your new claim for the upper oil pan when you use the labor op for the upper pan that you already used the 1st time for the lower pan might...
Forum - 10/31/2023
Opps, sorry about that . It was a typo. Meant not latching. :-)
Forum - 10/02/2023
Base operation code, submit it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correct...
... The mirror is still not available and we are past 6 months. We have a SPAC case. Can I open a new repair order and refer to the previous one? Not sure how to handle this. ...
Forum - 04/11/2024
... and cylinder paid for with out it coming back as an exceesive part or it not matching the labor op?...
Forum - 01/30/2024
... labor was $10 I said must not be very sturdy for less then .1. You should be able to pry it open with a finger nail file, seriously let us know what you finally figure out....
Forum - 01/30/2024
Hi! The PRA Process and Information Bulletin, 18-NA-306, provides a list (including labor operation numbers) of the components that require GM Pre-Authorization via the CSMT App. For example: Labor Operation 7023350-Front Seat Cushion Cover and...
WHEEL BASE - 02/14/2024
... me that base is the only wheel base - no long or short. 1GNSKSKD1MR103273 Labor op 6041160. When I put it through as ST it says base time wrong. thank you. ...
Forum - 02/15/2024
... Good story and good punch time. The last time I contacted her, she told me I need to open a case with problems. But it takes a minimum of 2 weeks to get an answer back. And then up to 2 weeks in review. Do you think this is something...
Forum - 02/21/2024
Hello! Are you possibly referring to a one-day rental, when no warranty repair is performed? If so, labor operation: 0600008. (Bulletin 07-00-89-037)
Forum - 02/22/2024
... they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which was the part but only put the rental on with an explanation and attachements. ...
Forum - 03/22/2024
... Just to share this, with our SAVI process and the way we write up used and new vehicles we have adopted a store policy that any recalls or mechanical repair lines that would potentially be added are all put on a new ticket. So, if we have a used car...
Forum - 03/22/2024
... regardless of whether or not they say "expires with base warranty". I had an older corvette with 6 open recalls that said that, we did them all and GM paid them all....
Forum - 01/11/2024
I am on DealerTrack, the warranty ticket can stay open after the customer pay is closed so as the warranty administrator I can correct what has been paid by the writer or cashier and fix it prior to submission and closing the warranty portion of the ...
Forum - 01/12/2024
You would use the opcode for the "safe" (haven't heard of this one) and any additional time required due to the mechanism failure, etc. would be considered OLH. He needs to run good time for anything outside of normal replacement.
Forum - 01/16/2024
But you see what I mean? Several of us have job cards opened in December but the exchange order was not processed until after the first of the year so the exchange centers are billing us for parts but due to the job card date we can't submit with parts....
Forum - 12/26/2023
Hi ewil3rd,,,,in the same vein,,,can you look at my posting today in the Wide Open forum category,,, and provide your input on the issue of whose responsibility it is to document extended rental claims and provide the input to Saginaw? Before i...
Forum - 10/23/2023
I was told by my warranty specialist to use the closest to labor op with notes to explain to be able to claim the fluid. I also had a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I...
Bulletin 16-NA-102 for part warranty - 11/02/2023
... Repair would be under a parts warranty. Just wondering if any one has used the bulletin labor op for a parts warranty? I am thinking to use the fuel injection pump LOP as that was the failed part with OLH for the collateral parts.Carol...
Warranty Administrator responsibilities - 12/12/2023
... example: My warranty admin works 7:30 - 4 monday through Friday. Our service department is open 7:30 - 8 pm m-f, 7:30 - 2 pm Saturdays. Obviously there are gaps when he's not here, how would I habdle those warranty claims? I've thought...
Forum - 12/12/2023
I have run into it a few times, I just close the browser and open and log in again and it works. It is getting so fragile these days.
Video Processing Cable replacement - 10/18/2023
... from the left fender wheel well to the rear camera. I'm thinking of using the cable replacement LOP as the other labor op for the coaxial cable is the one that involves the headliner. ...
Forum - 10/20/2023
The part number = a digital radio antenna & navigational antenna coaxial cable assembly. I was not able to find a match either within the LTG for that component. I agree with using the cable replace op: 5430930, in this situation.
Forum - 11/30/2023
We never send a tow company. We have the customer call GM roadside if applicable, if not, we will give the customer the option to call his own tow company or provide them with the number to a local company we use. This will keep you from the liability...
Forum - 12/06/2023
I've been having issues all day. GWM and SI have been a nightmare today. I was finally able to get them opened using Firefox. Seemed to be functional. Now GWM won't allow me to create a new transaction. I enter all fields, hit submit, all fields go blank,...
Forum - 10/31/2023
The proper thing to do would be to charge back the claim and use the correct labor op for the lower oil pan. Then your new claim for the upper oil pan when you use the labor op for the upper pan that you already used the 1st time for the lower pan might...
Forum - 10/31/2023
Opps, sorry about that . It was a typo. Meant not latching. :-)
Forum - 10/02/2023
Base operation code, submit it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correct...
Forum - 08/01/2023
... to see why the vehicle content is not showing correctly. If the sales department manipulated this option somehow then it is all on the dealership and you should do a ZSET. Did the parts come through your LPO provider or did they order them through SPO?...
Forum - 08/07/2023
Last time I was on the phone with DBC about a labor operation(actually last week), I was on the phone for over an hour! They ended up telling me they would have to call back. I took the info right out of SI and even gave them the doc id of the picture...
Forum - 07/06/2023
I typically just increase the year until the LTG shows up for the proper make and then go by that. It is kind of a drag if you have a weird part that has some obscure opcode. Sometimes they drop older years and you have to keep going up and up to find...
Labor time Base or ST - 06/28/2023
I'm not sure which time to use. 1GC5YLE73LF245804 Labor Op 3031530. This is a 4 door 2500 silverado. Does that mean it's "without Chassis Cab'?I don't remember seeing this before but it's been a long month. Any...
Forum - 07/24/2023
Thanks for your answer. I thought it was possible. But the shop billed at their normal rate which is way more than the .7 you get for the option. I should have clarified if I can claim over the warranty rate for the sublet. My...
Forum - 06/16/2023
... If the techs are not checking vehicle equipment then they are very likely not following the proper procedure and are missing modules. I get a lot of these mixed up opcodes for these retrofit deals because they don't check the equipment and sometimes...
Add on Line question - 06/16/2023
If you have line 1 with a customer pay part that is installed and it is defective soo you open another line with that now being warranty,,,,does that line count as an add on that requires mgt auth or can you say it relates to the original owner concern...
Forum - 04/28/2023
In the past as long as I had the documentation (IVH) to show that the recall was open at the time of write-up and they have reopened the recall so that I could claim it and attach the documentation. It looks like now that all we need to do is 'h' route...
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
Forum - 05/22/2023
Thank you for your response. Yes, I opened time guide feedback. Most likely LPO needs to be added.
Forum - 04/25/2023
As long as I have the documentation it was open when written up and when we performed the update with the SPS print out from the tech, I H-route it for payment.
Forum - 04/26/2023
The warranty admin would attach the VIS to the warranty claim showing the recall was isted as open when customer arrived to dealership. Attach to the claim and H route it with notes explaining.
Forum - 12/20/2022
typically when performing a reimbursement for a repair that the customer previously paid for, a new job card would be opened for the reimbursement. the new JC would provide documentation in support of the situation (3 C's) and include the job card...
Forum - 12/29/2022
When this has happened to me I send it up for auth with a copy of the VIS showing it states open and when the program was done. I don't think its fair when they do this. I make them pay us.
Oil Leak Question - 11/30/2022
I have a ticket where there was an oil leak and the correction was to re-seal the oil pan. Which Labor Op should I use? I can't find one for re-sealing the oil pan? THe tech logged 1.6 hours on the job for finding the leak, cleaning...
Forum - 10/20/2022
... the recall "has been completed" and in your instance I would personally submit it with the opcode and pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has...
LPO'S Vehicle build says one thing.... DBC says another - 10/28/2022
... the last 8 of PR186263, looking at the vehicle build it says :I am being told by DBC that it is an option we cannot claim. This seems to be happening quite often as of late. Where the build says one thing and the factory invoice says another. Is...
Forum - 08/01/2022
... couple of times they worked on getting it right. I also used to ask them to print the labor operation and time for me to make sure we were all on the same page. ...
Recall N222372380 Third-Row Seatbelt Buckle Retention - 09/08/2022
... but when you actually look at the recall you can do this to either close it or make it stay open until there is a remedy9106434Inspect Only – Vehicle Passed Inspection (No Further Action Required)0.2ZFATN/A9106435Inspect Only –...
Forum - 09/12/2022
In traditional GM fashion, they tell us nothing. One of my techs tried using one of those opcodes because he did not want to deploy the old airbags and discard them. So he saw an opcode for "lazy" and tried using it. Nowhere does GM tell us what BU 2190...
Forum - 09/13/2022
... IVH to confirm that the correct retrofit bulletin is followed. The bulletins provide parts, labor operation, and labor time details. ...
What Would You Do? - 10/22 - 09/26/2022
... the technician attempted to reprogram the keyless transmitter. The transmitter was no longer operational. A second reprogram was attempted with the same result. The technician replaced the keyless transmitter, reprogrammed and determined that the system...
Can I claim OLH? - 09/16/2022
Wondering if I can claim OLH on a front side door adjustment? Sent to my body shop to adjust a customers 22 eqniox passenger front door, turned out to be pretty extensive.. Can I claim OLH on lapor op 1411232? thanks!!
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
Forum - 07/26/2022
... off the bat. If you scan down to the CPO section you will see that someone has grouped the CPO opcodes together based on vehicle make when we all know that these are based on price tiers. So either GM is redoing the opcode structure to mirror the first...
... to see why the vehicle content is not showing correctly. If the sales department manipulated this option somehow then it is all on the dealership and you should do a ZSET. Did the parts come through your LPO provider or did they order them through SPO?...
Forum - 08/07/2023
Last time I was on the phone with DBC about a labor operation(actually last week), I was on the phone for over an hour! They ended up telling me they would have to call back. I took the info right out of SI and even gave them the doc id of the picture...
Forum - 07/06/2023
I typically just increase the year until the LTG shows up for the proper make and then go by that. It is kind of a drag if you have a weird part that has some obscure opcode. Sometimes they drop older years and you have to keep going up and up to find...
Labor time Base or ST - 06/28/2023
I'm not sure which time to use. 1GC5YLE73LF245804 Labor Op 3031530. This is a 4 door 2500 silverado. Does that mean it's "without Chassis Cab'?I don't remember seeing this before but it's been a long month. Any...
Forum - 07/24/2023
Thanks for your answer. I thought it was possible. But the shop billed at their normal rate which is way more than the .7 you get for the option. I should have clarified if I can claim over the warranty rate for the sublet. My...
Forum - 06/16/2023
... If the techs are not checking vehicle equipment then they are very likely not following the proper procedure and are missing modules. I get a lot of these mixed up opcodes for these retrofit deals because they don't check the equipment and sometimes...
Add on Line question - 06/16/2023
If you have line 1 with a customer pay part that is installed and it is defective soo you open another line with that now being warranty,,,,does that line count as an add on that requires mgt auth or can you say it relates to the original owner concern...
Forum - 04/28/2023
In the past as long as I had the documentation (IVH) to show that the recall was open at the time of write-up and they have reopened the recall so that I could claim it and attach the documentation. It looks like now that all we need to do is 'h' route...
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
Forum - 05/22/2023
Thank you for your response. Yes, I opened time guide feedback. Most likely LPO needs to be added.
Forum - 04/25/2023
As long as I have the documentation it was open when written up and when we performed the update with the SPS print out from the tech, I H-route it for payment.
Forum - 04/26/2023
The warranty admin would attach the VIS to the warranty claim showing the recall was isted as open when customer arrived to dealership. Attach to the claim and H route it with notes explaining.
Forum - 12/20/2022
typically when performing a reimbursement for a repair that the customer previously paid for, a new job card would be opened for the reimbursement. the new JC would provide documentation in support of the situation (3 C's) and include the job card...
Forum - 12/29/2022
When this has happened to me I send it up for auth with a copy of the VIS showing it states open and when the program was done. I don't think its fair when they do this. I make them pay us.
Oil Leak Question - 11/30/2022
I have a ticket where there was an oil leak and the correction was to re-seal the oil pan. Which Labor Op should I use? I can't find one for re-sealing the oil pan? THe tech logged 1.6 hours on the job for finding the leak, cleaning...
Forum - 10/20/2022
... the recall "has been completed" and in your instance I would personally submit it with the opcode and pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has...
LPO'S Vehicle build says one thing.... DBC says another - 10/28/2022
... the last 8 of PR186263, looking at the vehicle build it says :I am being told by DBC that it is an option we cannot claim. This seems to be happening quite often as of late. Where the build says one thing and the factory invoice says another. Is...
Forum - 08/01/2022
... couple of times they worked on getting it right. I also used to ask them to print the labor operation and time for me to make sure we were all on the same page. ...
Recall N222372380 Third-Row Seatbelt Buckle Retention - 09/08/2022
... but when you actually look at the recall you can do this to either close it or make it stay open until there is a remedy9106434Inspect Only – Vehicle Passed Inspection (No Further Action Required)0.2ZFATN/A9106435Inspect Only –...
Forum - 09/12/2022
In traditional GM fashion, they tell us nothing. One of my techs tried using one of those opcodes because he did not want to deploy the old airbags and discard them. So he saw an opcode for "lazy" and tried using it. Nowhere does GM tell us what BU 2190...
Forum - 09/13/2022
... IVH to confirm that the correct retrofit bulletin is followed. The bulletins provide parts, labor operation, and labor time details. ...
What Would You Do? - 10/22 - 09/26/2022
... the technician attempted to reprogram the keyless transmitter. The transmitter was no longer operational. A second reprogram was attempted with the same result. The technician replaced the keyless transmitter, reprogrammed and determined that the system...
Can I claim OLH? - 09/16/2022
Wondering if I can claim OLH on a front side door adjustment? Sent to my body shop to adjust a customers 22 eqniox passenger front door, turned out to be pretty extensive.. Can I claim OLH on lapor op 1411232? thanks!!
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
Forum - 07/26/2022
... off the bat. If you scan down to the CPO section you will see that someone has grouped the CPO opcodes together based on vehicle make when we all know that these are based on price tiers. So either GM is redoing the opcode structure to mirror the first...
Forum - 07/26/2022
... changing CPO pricing as well. As I re-read that GCUS message I see they didn't specify an operation code so it does occur to me that they have finally realized that regardless of whether it is a first service or CPO that pricing uniformity will...
Forum - 08/29/2022
When the Roof Rail Airbag opened, I provided the tech's a simplified instruction sheet (containing my email) so I could do this as well. It may seem aggrivating to start, but eventually their phone/tablet will automatically populate...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... system for submission. It seems for this brand you can do it either way. And a lot of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... system for submission. It seems for this brand you can do it either way. And a lot of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
Forum - 06/27/2022
So I finally got this clarified. The 95/5 part of the 5 days only involves the open job card date and the last punch time that the technician has for that repair. They want the warranty admins to have the claims processed in that week so that it counts...
Forum - 06/29/2022
... an issue then your claim would be parts and OLH for the first repair attempt and you would use the opcode for the final correction with that base time and appropriate management approvals. If there were 2 failures related to the tailgate not working...
WARRANTY ADMINISTRATOR - 07/19/2022
HelloI have a 21 chevrolet silverado 2500, that we started a oil consumption test on. What labor op would I use for this?? The tech said they used to use cannot verify lop, but that lop is not working. I would appreciate any input, I have...
Forum - 03/15/2023
Hi Detective. :) I have also ran into this multiple times. Simply attach your copy of IVH showing the recall still open, job card, and SPS print out to the claim and route for GM review. They do take a week or more to review but none of mine...
#PIE0735A: Engineering Information - Information on Transmission Fluid Seen Under the Vehicle - 03/15/2023
When a technician follows the PIE and then the engineer advises to move forward with a repair, do I submit the PIE opcode separate from the repair? 2 claims?
Forum - 03/16/2023
... Here's some angry emojis for you. I'm also assuming you attached the IVH showing open field action, printout dated same day as RO, and the SPS sheet dated prior to the OTA date? If you did, I would email your specialist the documents and ask...
Forum - 03/17/2023
I did attach the VIS showing the recall open and after it was rejected I emailed WSC and got no response. I submitted it again with a comment that made my frustration clear in a professional and direct way. We shall see.
21-NA-139 - 03/10/2023
I hope you all are having a wonderful Friday!! I have a question on this bulletin. It states the opcode is to inspect, not replace. But then the part number is supplied. Would replacement go on another line using the appropriate replacement opcode and...
Accessory warranty - 03/06/2023
... and it had to be replaced under warranty. The other dealer told us they added it to the option codes as YM8 which I see. When I try to put the claim through, using LOP 0520620, which I believe is the closest LOP, I am getting...
Forum - 03/07/2023
Hi nimnicht - Please refer to the following bulletin in regards to claim approvals. Bulletin 04-00-89-015 Required Operating Procedures (SM Approvals and Transaction Authorizations Bullet #2) provides detail on approvals/authorizations as well as...
Forum - 03/23/2023
... It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that the only opcode you put in the recall is for 4% of the vehicles affected but who cares about the rest? If...
Forum - 03/22/2023
If the repair and vehicle pertained to the bulletin I probably would have used the bulletin labor op as I believe they are wanting to track these repairs with the specific bulletin LOP's ? If the bulletin didn't apply to the vehicle then I would have...
Forum - 04/04/2023
The below opcodes are on the CPO "Labor Operations that require Pre-Approval" which I refer to as the "restricted list". I go to the warranty resource center and download the PDF and keep it on my desktop for quick access. Ctrl + F and type in your opcode,...
Forum - 04/04/2023
... they said no, but since I couldn't find that in writing anywhere I didn't want to just trust the opinion of a GM rep without somewhere to back it up in official GM writing. Thanks for your input....
SAVI scan for policy work?? - 04/07/2023
... they count against our total? If they do ,,,then I can see management passing on the opportunity to assist as it may cost us our percentage we need to hit...
Forum - 04/13/2023
The labor op I provided actually pays up to to 0.5 you may claim allowable hours, it provided guidelines for using it. I have used it only once or twice but have had no issues with it. It looks like it is for 2023 Model year and up, so I agree...
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... DEPT,,,OR A LINE GETS ADDED AND YOU HAVE A PARTS DELAY,,,,LINE 1 OR 2 THAT STARTED WHEN THE JC WAS OPENED ( AND THEY CLOSE QUICKLY ) CAN EASILY TIME OUT EVEN THOUGH YOU MIGHT STILL BE AWAITING PARTS FOR ANOTHER LINE. THIS IS SOMEWHAT OF A GRAY AREA...
Forum - 04/18/2023
it has to be scanned the day the JC is opened,,,if you scan first,,then write it up the SAVI logo will appear,,,if not then you need to verify it took by saving a copy of the print out,,,we use Eadvisor,,,and you can go to the SAVI app and put in the...
Forum - 04/18/2023
Regarding timing of the dongle device scan; refer to Service P&P Article 6.2.1: Vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Forum - 04/19/2023
I mean it makes sense since each line is processed basically as a single job card. The clock starts when that ticket is open regardless of what happens. I rarely run into a case where I can't support the length of the claim due to parts delay, etc.&n...
Forum - 04/19/2023
As I shared elsewhere I got my first one yesterday. I am still waiting to hear back from WSC about what our options are. Short version is my advisor dropped the ball. It was a 17 Cadi so he figured it was COD when he wrote it up so he didn't plug it....
... changing CPO pricing as well. As I re-read that GCUS message I see they didn't specify an operation code so it does occur to me that they have finally realized that regardless of whether it is a first service or CPO that pricing uniformity will...
Forum - 08/29/2022
When the Roof Rail Airbag opened, I provided the tech's a simplified instruction sheet (containing my email) so I could do this as well. It may seem aggrivating to start, but eventually their phone/tablet will automatically populate...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... system for submission. It seems for this brand you can do it either way. And a lot of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
... system for submission. It seems for this brand you can do it either way. And a lot of people choose to manually enter the claims in the global system as opposed to batching them, what are the pros and cons of each?...
Forum - 06/27/2022
So I finally got this clarified. The 95/5 part of the 5 days only involves the open job card date and the last punch time that the technician has for that repair. They want the warranty admins to have the claims processed in that week so that it counts...
Forum - 06/29/2022
... an issue then your claim would be parts and OLH for the first repair attempt and you would use the opcode for the final correction with that base time and appropriate management approvals. If there were 2 failures related to the tailgate not working...
WARRANTY ADMINISTRATOR - 07/19/2022
HelloI have a 21 chevrolet silverado 2500, that we started a oil consumption test on. What labor op would I use for this?? The tech said they used to use cannot verify lop, but that lop is not working. I would appreciate any input, I have...
Forum - 03/15/2023
Hi Detective. :) I have also ran into this multiple times. Simply attach your copy of IVH showing the recall still open, job card, and SPS print out to the claim and route for GM review. They do take a week or more to review but none of mine...
#PIE0735A: Engineering Information - Information on Transmission Fluid Seen Under the Vehicle - 03/15/2023
When a technician follows the PIE and then the engineer advises to move forward with a repair, do I submit the PIE opcode separate from the repair? 2 claims?
Forum - 03/16/2023
... Here's some angry emojis for you. I'm also assuming you attached the IVH showing open field action, printout dated same day as RO, and the SPS sheet dated prior to the OTA date? If you did, I would email your specialist the documents and ask...
Forum - 03/17/2023
I did attach the VIS showing the recall open and after it was rejected I emailed WSC and got no response. I submitted it again with a comment that made my frustration clear in a professional and direct way. We shall see.
21-NA-139 - 03/10/2023
I hope you all are having a wonderful Friday!! I have a question on this bulletin. It states the opcode is to inspect, not replace. But then the part number is supplied. Would replacement go on another line using the appropriate replacement opcode and...
Accessory warranty - 03/06/2023
... and it had to be replaced under warranty. The other dealer told us they added it to the option codes as YM8 which I see. When I try to put the claim through, using LOP 0520620, which I believe is the closest LOP, I am getting...
Forum - 03/07/2023
Hi nimnicht - Please refer to the following bulletin in regards to claim approvals. Bulletin 04-00-89-015 Required Operating Procedures (SM Approvals and Transaction Authorizations Bullet #2) provides detail on approvals/authorizations as well as...
Forum - 03/23/2023
... It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that the only opcode you put in the recall is for 4% of the vehicles affected but who cares about the rest? If...
Forum - 03/22/2023
If the repair and vehicle pertained to the bulletin I probably would have used the bulletin labor op as I believe they are wanting to track these repairs with the specific bulletin LOP's ? If the bulletin didn't apply to the vehicle then I would have...
Forum - 04/04/2023
The below opcodes are on the CPO "Labor Operations that require Pre-Approval" which I refer to as the "restricted list". I go to the warranty resource center and download the PDF and keep it on my desktop for quick access. Ctrl + F and type in your opcode,...
Forum - 04/04/2023
... they said no, but since I couldn't find that in writing anywhere I didn't want to just trust the opinion of a GM rep without somewhere to back it up in official GM writing. Thanks for your input....
SAVI scan for policy work?? - 04/07/2023
... they count against our total? If they do ,,,then I can see management passing on the opportunity to assist as it may cost us our percentage we need to hit...
Forum - 04/13/2023
The labor op I provided actually pays up to to 0.5 you may claim allowable hours, it provided guidelines for using it. I have used it only once or twice but have had no issues with it. It looks like it is for 2023 Model year and up, so I agree...
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... DEPT,,,OR A LINE GETS ADDED AND YOU HAVE A PARTS DELAY,,,,LINE 1 OR 2 THAT STARTED WHEN THE JC WAS OPENED ( AND THEY CLOSE QUICKLY ) CAN EASILY TIME OUT EVEN THOUGH YOU MIGHT STILL BE AWAITING PARTS FOR ANOTHER LINE. THIS IS SOMEWHAT OF A GRAY AREA...
Forum - 04/18/2023
it has to be scanned the day the JC is opened,,,if you scan first,,then write it up the SAVI logo will appear,,,if not then you need to verify it took by saving a copy of the print out,,,we use Eadvisor,,,and you can go to the SAVI app and put in the...
Forum - 04/18/2023
Regarding timing of the dongle device scan; refer to Service P&P Article 6.2.1: Vehicle must be scanned with SAVI or approved Dongle device at the time the repair order is opened.
Forum - 04/19/2023
I mean it makes sense since each line is processed basically as a single job card. The clock starts when that ticket is open regardless of what happens. I rarely run into a case where I can't support the length of the claim due to parts delay, etc.&n...
Forum - 04/19/2023
As I shared elsewhere I got my first one yesterday. I am still waiting to hear back from WSC about what our options are. Short version is my advisor dropped the ball. It was a 17 Cadi so he figured it was COD when he wrote it up so he didn't plug it....
Forum - 01/10/2023
On an LV3 It is part of the water inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job...
Relearning of modules. - 01/11/2023
Trying to find ops for relearning modules is basically non-existent. I have even called WSC and they are stumped. Would a Globel reset (electrical) be suffice? I'm stumped....
Forum - 01/19/2023
I am for sure following this one. I got the same op codes. LTG calling it an Aux. tire pressure indicator
CCND - 02/17/2023
So I'm trying to code for a CCND on a 2021 Tahoe with regards to the rear tailgate opens by itself. Tech inspected and no problem was found. I cannot figure out the best LOP to use. Any ideas?Thanks
Forum - 02/21/2023
Like ewill3rd said I would correct the ticket if it is opened. But when submitting I always note that it is not a true add line and not even submit as an add line.
Forum - 02/21/2023
i think it would be transportation,,,but since both front and rear were missing maybe a build mistake,,,so since the warranty option now is only way to go i would do it
Working Capital reimbursements - 02/22/2023
... one working capital credit or does the system prevent that by having you enter the 9800088 labor op? We just started claiming these and there is quite a bit of money sometimes to claim...
Forum - 01/26/2023
Great point! Sometimes it is the "easy" stuff that is overlooked that may create and/or be a part of the issue (e.g. incorrect labor op, transposed number or other data entry "fat-finger"). Thanks for sharing ewill3rd!
Forum - 02/02/2023
I have never broke down a sublet bill. I am not sure what it is to be honest. I mean he did follow a bulletin.. but I am wondering if I should use a closest to op since it is sublet
Forum - 02/03/2023
Our tech did the carpets and the other did just the resealing. I am just thinking had I not used the unique op on this then it wouldnt have exceeded... at least now that I am thinking about it ... who knows. As my old WSC person said, there is no...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Mark: [quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make...
Re: Body Leak Testing - 09/18/2008
What opcode would you use? Customer concern not duplicated for body leak doesnt have a repair group category. HMMMMM.
Re: GlobalConnect inop - 09/30/2008
It worked better yesterday than Friday. On Friday I could go to SI and type in a VIN, click next and got the message "You are not authorized to view this page". Sigh. At least I could still look up opcodes yesterday, but it put me a day behind!
Re: Body Leak Testing - 09/18/2008
Did your tech state whether or not he inspect the drain tube in the sunroof. If he did there is a labor op for inspection and cleaning. (B2849). I would use that with some olh on it. It will work for a no problem found.
Re: HOURS - 09/09/2008
Our location is open Mon & Thur 7:30am - 7:30pm Tue, Wed, & Fri 7:30am - 5:30pm. I thank goodness only have to work one of the 12 hour shifts.
Re: HOURS - 09/10/2008
we are open Mon & Thur from 7:00 AM until 8:00 PM. Tues, Wed & Friday from 7:00 until 6:00. CLOSED Saturday. I work from 8:00 till 5:00 ish.
Re: HOURS - 08/28/2008
We are open Monday - Friday 5:00am - 9:00pm. Saturdays 8:00am - 2:00pm. We have 3 different shifts during the week. 1st: 5:00am - 2:00pm (2 advisors, 2 teams), 2nd: 7:30am - 4:30pm (1 advisor, 1 team) , 3rd shift is 2:00pm - 9:00pm (1 advisor, 1 team)(techs...
Volkswagen Warranty Admins. - 08/28/2008
I think it's great that they opened up the forum to other manufacturers. I have only been submitting VW for 10 months and find myself facing new challenges every week with claims. The FOM was right when he told me Volkswagen warranty is like no other...
Re: Related repairs - 09/04/2008
PART OF THAT MAY BE RELATED TO BULLETIN 05-01-38-012C. I HAVE HAD THIS DISCUSSION ALSO AND NORMALLY I WOULD USE THE OPERATION OF THE FAILED COMPONENT AND THE SUBSEQUENT DAMAGE FROM THAT PART WOULD BE OLH IF APPLICABLE TO THE FAILED PART. MY REP PREFERS...
Re: HOURS - 08/26/2008
We are open Monday & Thurs 7a-7p, Tues, Wed, Fri 7a-5p Sat 8a-noon. I work M-F 8-5 (but I'm here earlier & later all the time).
Re: HOURS - 08/26/2008
Our service dept is open Mon-Fri 7am-8pm & Sat 8am-5pm. I work M-F 8-5 but have been coming in at 7.
Re: HOURS - 08/26/2008
service is open 7:00 to 6pm mon-fri. 7 to 3 on sat.I work 8 to 5 mon-fri.except for the last day of month and then who knows.
Re: HOURS - 08/26/2008
WE ARE OPEN 7-6 M-F, 7-1 SATURDAYS. I WORK 7-4 M-F AND I DON'T WORK SATURDAYS UNLESS IT IS THE END OF THE MONTH. OTHERWISE I AM HERE UNTIL ABOUT 7 ON THE LAST DAY OF THE MONTH.
ACTUAL TIME VS TIME GUIDE TIME - 08/26/2008
MY DISPATCHER & I ARE HAVING ISSUES TODAYS: WOULD LIKE SECOND OPINION ON THIS CLAIM.... 2008 IMPALA (FUEL GAUGE NOT REGISTERING) TECH #30 DIAG (.6 ON TICKET / GAVE HIM .3) TECH #48 (.8 ON TICKET / DISPATCHER SAYS HE SHOULD GET THE FULL 1.9) REPLACED FUEL...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/26/2008
... time he loosing out and so is service.the only time to use actual clock time is when the labor op gives a vairable time such as diag....
On an LV3 It is part of the water inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job...
Relearning of modules. - 01/11/2023
Trying to find ops for relearning modules is basically non-existent. I have even called WSC and they are stumped. Would a Globel reset (electrical) be suffice? I'm stumped....
Forum - 01/19/2023
I am for sure following this one. I got the same op codes. LTG calling it an Aux. tire pressure indicator
CCND - 02/17/2023
So I'm trying to code for a CCND on a 2021 Tahoe with regards to the rear tailgate opens by itself. Tech inspected and no problem was found. I cannot figure out the best LOP to use. Any ideas?Thanks
Forum - 02/21/2023
Like ewill3rd said I would correct the ticket if it is opened. But when submitting I always note that it is not a true add line and not even submit as an add line.
Forum - 02/21/2023
i think it would be transportation,,,but since both front and rear were missing maybe a build mistake,,,so since the warranty option now is only way to go i would do it
Working Capital reimbursements - 02/22/2023
... one working capital credit or does the system prevent that by having you enter the 9800088 labor op? We just started claiming these and there is quite a bit of money sometimes to claim...
Forum - 01/26/2023
Great point! Sometimes it is the "easy" stuff that is overlooked that may create and/or be a part of the issue (e.g. incorrect labor op, transposed number or other data entry "fat-finger"). Thanks for sharing ewill3rd!
Forum - 02/02/2023
I have never broke down a sublet bill. I am not sure what it is to be honest. I mean he did follow a bulletin.. but I am wondering if I should use a closest to op since it is sublet
Forum - 02/03/2023
Our tech did the carpets and the other did just the resealing. I am just thinking had I not used the unique op on this then it wouldnt have exceeded... at least now that I am thinking about it ... who knows. As my old WSC person said, there is no...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
[quote] Mark: [quote] Rhonda: (MARK) I WAS ALWAYS TOLD: "S" LABOR OPS WERE FOR TRANSPORTATION CLAIMS ONLY ???? WAS I MIS-INFORMED ?? [/quote] Technically they are for T-claims, but I have used them as a "closest to" labor op and they pay ok. I make...
Re: Body Leak Testing - 09/18/2008
What opcode would you use? Customer concern not duplicated for body leak doesnt have a repair group category. HMMMMM.
Re: GlobalConnect inop - 09/30/2008
It worked better yesterday than Friday. On Friday I could go to SI and type in a VIN, click next and got the message "You are not authorized to view this page". Sigh. At least I could still look up opcodes yesterday, but it put me a day behind!
Re: Body Leak Testing - 09/18/2008
Did your tech state whether or not he inspect the drain tube in the sunroof. If he did there is a labor op for inspection and cleaning. (B2849). I would use that with some olh on it. It will work for a no problem found.
Re: HOURS - 09/09/2008
Our location is open Mon & Thur 7:30am - 7:30pm Tue, Wed, & Fri 7:30am - 5:30pm. I thank goodness only have to work one of the 12 hour shifts.
Re: HOURS - 09/10/2008
we are open Mon & Thur from 7:00 AM until 8:00 PM. Tues, Wed & Friday from 7:00 until 6:00. CLOSED Saturday. I work from 8:00 till 5:00 ish.
Re: HOURS - 08/28/2008
We are open Monday - Friday 5:00am - 9:00pm. Saturdays 8:00am - 2:00pm. We have 3 different shifts during the week. 1st: 5:00am - 2:00pm (2 advisors, 2 teams), 2nd: 7:30am - 4:30pm (1 advisor, 1 team) , 3rd shift is 2:00pm - 9:00pm (1 advisor, 1 team)(techs...
Volkswagen Warranty Admins. - 08/28/2008
I think it's great that they opened up the forum to other manufacturers. I have only been submitting VW for 10 months and find myself facing new challenges every week with claims. The FOM was right when he told me Volkswagen warranty is like no other...
Re: Related repairs - 09/04/2008
PART OF THAT MAY BE RELATED TO BULLETIN 05-01-38-012C. I HAVE HAD THIS DISCUSSION ALSO AND NORMALLY I WOULD USE THE OPERATION OF THE FAILED COMPONENT AND THE SUBSEQUENT DAMAGE FROM THAT PART WOULD BE OLH IF APPLICABLE TO THE FAILED PART. MY REP PREFERS...
Re: HOURS - 08/26/2008
We are open Monday & Thurs 7a-7p, Tues, Wed, Fri 7a-5p Sat 8a-noon. I work M-F 8-5 (but I'm here earlier & later all the time).
Re: HOURS - 08/26/2008
Our service dept is open Mon-Fri 7am-8pm & Sat 8am-5pm. I work M-F 8-5 but have been coming in at 7.
Re: HOURS - 08/26/2008
service is open 7:00 to 6pm mon-fri. 7 to 3 on sat.I work 8 to 5 mon-fri.except for the last day of month and then who knows.
Re: HOURS - 08/26/2008
WE ARE OPEN 7-6 M-F, 7-1 SATURDAYS. I WORK 7-4 M-F AND I DON'T WORK SATURDAYS UNLESS IT IS THE END OF THE MONTH. OTHERWISE I AM HERE UNTIL ABOUT 7 ON THE LAST DAY OF THE MONTH.
ACTUAL TIME VS TIME GUIDE TIME - 08/26/2008
MY DISPATCHER & I ARE HAVING ISSUES TODAYS: WOULD LIKE SECOND OPINION ON THIS CLAIM.... 2008 IMPALA (FUEL GAUGE NOT REGISTERING) TECH #30 DIAG (.6 ON TICKET / GAVE HIM .3) TECH #48 (.8 ON TICKET / DISPATCHER SAYS HE SHOULD GET THE FULL 1.9) REPLACED FUEL...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/26/2008
... time he loosing out and so is service.the only time to use actual clock time is when the labor op gives a vairable time such as diag....
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... is trained and has done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was...
Re: LEFT QUARTER PANEL - 08/28/2008
... line for paint time. Remember T-claims aren't limited to the one line repair. Used the "S" labor op for panel replacement as closest to and reduced the time to repair time, and then the paint op. I fully expect that it will reject on Fridays claim...
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
Re: ADMINISTRATIVE ALLOWANCE - 08/18/2008
Iam on ADP,have the option when closing ro to add admin allownace.goes to shop tech 9999.used to be on reynolds long time ago,believe I added tech 9999 to line and putin dollar amount.not sure of account number.
POWERTRAIN COVERAGE - 10/02/2008
Help!!! after being out a whole 6 months on disability (had a baby) i'm back and i'm not very familiar with power train coverage. Does anyone know where I can find info. on specific labor op. that fall into this catergory. Thank you in advance...
Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
... and refuel (enough that the vehicle recognized a refueling event) and drive vehicle. What labor op would you use? I'm not seeing any DTCs (tech didn't note any) so I'm assuming that none were present....
DEALERWORLD "SI" DOWN - NEED ASST - 10/03/2008
I HAVE A 2005 AVALANCHE VIN#3GNEK12Z05G156700 I "HAVE TO CALL" INTO GMPP BUT I CANT LOOK UP OP CODES & I CANT PUT THIS ON OFF UNTIL I CAN.... COULD SOMEONE PLEASE TELL ME WHAT THE LABOR OP WOULD BE ON.... 1) FRONT DIFFERENTIAL CASE 2) RIGHT FRONT AXLE...
Re: ANY KIA PEOPLE OUT THERE - 10/09/2008
... transportation claim, ugh) we put it on a separate RO. That way you don't have your prep standing open on your schedule and all the paperwork for the warranty claim stands alone. I don't remember reading anything specifically about it being required...
Re: DUAL HEADREST DVD - 10/16/2008
Check this out. It's all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do.
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
being as the tech did not write down the sps code or print it out.would use the R0760 as closest labor op as it includes diag and setup/reprogram.should go through ok.
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
Re: LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/11/2008
USE LABOR OPS B7876 AND B7976 FRONT AND REAR DOOR MOLDINGS. ALSO HAS PAINT TIME WITH PAINT CODE INCLUDED. AND THEY CAN BE USED WITH SUBLET BILLS.
Re: Warranty Compliance - 11/26/2008
[quote] Ken: tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect. [/quote] So let's say the entire job pays 1.1 with diag, setup, etc. and the tech has 2.5 clock time, but not individual...
Re: WPC CREDITS - 11/14/2008
Salinas...you submit your cores using labor op Z7200 claim type F with the cc/fc of MD/00. Put your core in the net column. HTH.
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Re: 07035 - 06/11/2008
I was told if there is an open recall, you perform it no matter what, as it is mandated by the federal government. Is this correct?
A/C SYSTEM LEAK TEST REMINDER - 05/27/2008
... is added at the factory. Dealers can add .2 to regular labor hours to the failed component labor operation, if an A/C leak was performed. Can only charge for dye if the A/C system is flushed (Doc 1141201). Our techs seem to forget this, and since...
Re: DISAGREEMENT OF LABOR TIME - 06/04/2008
I have done a Request for Labor Operation Review before. I to fill out a form and fax it in, but I know now there is a more up-to-date way via computer. I can't find the answer right this moment but I will continue to look. Maybe someone else will find...
Re: Taking a Poll - 06/05/2008
You are right, but I'm trying to get a little more input; opinions, etc.... and, people are able to answer the questions they want, they don't have to do them all. I've looked in the profile section & many are blank. If anyone is uncomfortable with this...sorry,...
Re: RPO CODES - 06/06/2008
... LT4= 1996 Engine Gas, 8 cyl, 5.7L, JFI, High Output.... I use it a lot. It's called GM Production Option Booklet....
Part Warranty - 06/06/2008
... to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: Tire Claim - 07/15/2008
... TRACK THEM VIA UPS. ONCE THEY ARE IN DELIVERED STATUS, WAIT ABOUT 2-3 DAYS AND SUBMIT THE E0432 OPERATION AND GET PAID, THEN SUBMIT THE ALIGNMENT AS AN ADD CREDIT. ...
Re: Tire Claim - 07/14/2008
... paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!!...
... is trained and has done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was...
Re: LEFT QUARTER PANEL - 08/28/2008
... line for paint time. Remember T-claims aren't limited to the one line repair. Used the "S" labor op for panel replacement as closest to and reduced the time to repair time, and then the paint op. I fully expect that it will reject on Fridays claim...
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
Re: ADMINISTRATIVE ALLOWANCE - 08/18/2008
Iam on ADP,have the option when closing ro to add admin allownace.goes to shop tech 9999.used to be on reynolds long time ago,believe I added tech 9999 to line and putin dollar amount.not sure of account number.
POWERTRAIN COVERAGE - 10/02/2008
Help!!! after being out a whole 6 months on disability (had a baby) i'm back and i'm not very familiar with power train coverage. Does anyone know where I can find info. on specific labor op. that fall into this catergory. Thank you in advance...
Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
... and refuel (enough that the vehicle recognized a refueling event) and drive vehicle. What labor op would you use? I'm not seeing any DTCs (tech didn't note any) so I'm assuming that none were present....
DEALERWORLD "SI" DOWN - NEED ASST - 10/03/2008
I HAVE A 2005 AVALANCHE VIN#3GNEK12Z05G156700 I "HAVE TO CALL" INTO GMPP BUT I CANT LOOK UP OP CODES & I CANT PUT THIS ON OFF UNTIL I CAN.... COULD SOMEONE PLEASE TELL ME WHAT THE LABOR OP WOULD BE ON.... 1) FRONT DIFFERENTIAL CASE 2) RIGHT FRONT AXLE...
Re: ANY KIA PEOPLE OUT THERE - 10/09/2008
... transportation claim, ugh) we put it on a separate RO. That way you don't have your prep standing open on your schedule and all the paperwork for the warranty claim stands alone. I don't remember reading anything specifically about it being required...
Re: DUAL HEADREST DVD - 10/16/2008
Check this out. It's all I could find that shows anything on the pdi or accessory adds. Service / Service / Service Operations / Service Operations / G_0000012187 9-24-08 global connect message We've never done one and hope we never do.
Re: RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/14/2008
being as the tech did not write down the sps code or print it out.would use the R0760 as closest labor op as it includes diag and setup/reprogram.should go through ok.
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
Re: LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/11/2008
USE LABOR OPS B7876 AND B7976 FRONT AND REAR DOOR MOLDINGS. ALSO HAS PAINT TIME WITH PAINT CODE INCLUDED. AND THEY CAN BE USED WITH SUBLET BILLS.
Re: Warranty Compliance - 11/26/2008
[quote] Ken: tech is required to punch time on each concern.as each labor op pays different time.lot of labor ops pay for diag,setup.ect. [/quote] So let's say the entire job pays 1.1 with diag, setup, etc. and the tech has 2.5 clock time, but not individual...
Re: WPC CREDITS - 11/14/2008
Salinas...you submit your cores using labor op Z7200 claim type F with the cc/fc of MD/00. Put your core in the net column. HTH.
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Re: 07035 - 06/11/2008
I was told if there is an open recall, you perform it no matter what, as it is mandated by the federal government. Is this correct?
A/C SYSTEM LEAK TEST REMINDER - 05/27/2008
... is added at the factory. Dealers can add .2 to regular labor hours to the failed component labor operation, if an A/C leak was performed. Can only charge for dye if the A/C system is flushed (Doc 1141201). Our techs seem to forget this, and since...
Re: DISAGREEMENT OF LABOR TIME - 06/04/2008
I have done a Request for Labor Operation Review before. I to fill out a form and fax it in, but I know now there is a more up-to-date way via computer. I can't find the answer right this moment but I will continue to look. Maybe someone else will find...
Re: Taking a Poll - 06/05/2008
You are right, but I'm trying to get a little more input; opinions, etc.... and, people are able to answer the questions they want, they don't have to do them all. I've looked in the profile section & many are blank. If anyone is uncomfortable with this...sorry,...
Re: RPO CODES - 06/06/2008
... LT4= 1996 Engine Gas, 8 cyl, 5.7L, JFI, High Output.... I use it a lot. It's called GM Production Option Booklet....
Part Warranty - 06/06/2008
... to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: Tire Claim - 07/15/2008
... TRACK THEM VIA UPS. ONCE THEY ARE IN DELIVERED STATUS, WAIT ABOUT 2-3 DAYS AND SUBMIT THE E0432 OPERATION AND GET PAID, THEN SUBMIT THE ALIGNMENT AS AN ADD CREDIT. ...
Re: Tire Claim - 07/14/2008
... paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!!...
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
Re: Over The Counter Part Warranties - 07/10/2008
In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem!
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/08/2008
Yes, in fact I have had DBC contact me in the past with issues such as this one. If H routing will help to get these claims resolved quicker, that's an option too, if ur ASM prefers.
07033 - RECALL "CLARIFICATION" - 07/08/2008
I HAVE A VEHICLE WHICH THRU GMVIS SHOW "OPEN" RECALL #07033 -- THE VEHICLE IS JUST OVER 36,000 (RECALL STATES EXPIRES WITH BASE WARRANTY).... VEHICLE IS NOW A CERTIFIED VEHICLE ----- 1) IF EXPIRES WITH BASE 3/36 OR 2) CAN WE PERFORM UNDER CERTIFIED ...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/10/2008
I just received a voice mail message from the DBC---For labor operations T5710 and T5711 on special coverage # 08089, claims can be submitted/resubmitted for payment. Issues should be resolved............
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/03/2008
I submitted the same opcode just last week, same rej codes too! Just H-routed yesterday. Let you know what my dvm says with my next credit memo. Curious to see what he'll say. Everything was within spec on the bull for my veh too.
Re: rejected claim type b - 06/17/2008
I have ADP.SO..the price is right then?Doesn't warranty pay cost plus 40%? or was that a dream i had?....and why the labor op reject?RH slider actuator/motor assy.Forgive me if I break any posting "rules" as I am new to the site
Re: rejected claim type b - 06/17/2008
I searched the p/n and found op n3226. I also found n4875 and n4874 depending if it was power lock or unlatch actuator??I would use one of these and adjust your part price to 40% over and see what happens. Good Luck!
BRAKES AND ROTORS - 06/18/2008
Could they confuse this more? I was wondering if you replace brakes pads and use labor op h0042 for say .8 what is the fail code? We didn't touch rotors, and I beleive I recently read that narna was an inacceptable fail code. Could someone please...
Re: What is the correct procedure? - 06/23/2008
... guides, (or bulletin)and both sides were completed, run two jobs, two lines, with correct labor ops and b auth for related repair on second job/line. apply parts for both lines; if the part is the same number for both sides, part count = 1 with part...
AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
... THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH PAID? ANYTIME I'VE SUBMITTED THE LABOR OP FOR A BATTERY I GET REJECTED IF IT'S AFTERT THE 36/36....
Re: TPM replacement, tire dealers - 08/01/2008
WE HAVE NEVER HAD TO REPLACE ALL TPM'S AT ONE TIME BUT I WOULD SAY TO USE THE BASE TIME AND DIAG FOR REG LBR HRS AND THE BASE TIME FOR EACH ADDITIONAL AS OLH. YOU WILL PROBABLY HAVE TO H ROUTE DUE TO EXCESSIVE PARTS FOR OPERATION.
Re: Tire Claim - 07/30/2008
Actually, I think you might have to H-route since it is on tires. I believe if you don't it will reject for labor op requires wholesale auth...you can always try it without first and then h-route if needed, but I think it rejects. I believe mine have...
Re: RUST THRU CLAIMS - 07/30/2008
I WOULD USE THE PANEL REPLACEMENT OPERATIONS AS IN EXAMPLE 9--I OVERLOOKED THAT YOU STATED REPLACE PANELS, I WAS LOOKING AT REPAIRS.(MY BAD).
REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
having problem getting paid on labor op k6360 part number 24232325 rejected for part number incompatible with labor op. parts assures me correct number ...so i checked with epic. shows good number. tried using old part number 24201470 it still rejected. wonder...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: cadillac premium care - 07/17/2008
... program dealer resource guide in dealerworld in the gm messenger section(hard to find).usually the op code is on the coupon,use mj and 98 and put everything in net(on an oil change anyway).If you have questions on it call the dbc(8884146322)...
Re: Runout Time - 08/08/2008
Lateral run out would be something like 01R01 and is required for pretty much all brake opcodes. Is that what you meant by run-out?
CHROME APPEARANCE PACKAGE - 08/06/2008
... I thought it was Z6998 Dealer installed accessories, but when I look up the VIN in SI that opcode isn't there for this vehicle: 1G2ZG57N594125264. I know the parts do not get claimed as they were shipped to our parts dept. at no cost. How much time...
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
Cylinder head gasket opcode allows for leak test time, but intake does not, so it depends how you code this one. Make sure your tech has documented pressure readings & the clock time reflects what you code.
SPARE TIRE PAD - 04/15/2008
I HAVEING TROUBLE ON FINDING A LABOR OP FOR REPLACEING A SPARE TIRE PAD IN A 08 EQUINOX. CAN ANYONE HELP OUT, THANKS PT#15268923
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Was it corrosion on a floor panel? What is the part for? What is it connected to? Those are the questions I ask when I'm looking for a "nearest" opcode.
FUEL INJECTOR WIRING HARNESS - 04/01/2008
2005 SILVERADO - VIN #1GCHK23205F886959 UNABLE TO LOCATE AN OP CODE FOR PT#98017958 CHECKED THRU: PART GROUP TO LABOR OP "NOTHING" CHECKED EPIC DESCRIPTION: FUEL INJECTOR HARNESS ASSY THANKS FOR ANY OTHER IDEAS !!!
Re: Instrument Cluster Replacement 07 Sierra - 04/01/2008
I'm needing Labor op, FC, etc to file a claim. Unable to find specific year. Doc ID 2021497 excludes 12th digits other than 1 & 2.
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Rhonda, in this case I would use the reprogram op code J7704 as this appears this the first thing you did.would put the time for additonal repairs in OLH and H-Route with bulletin,tan case number and explanation.
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
Re: Over The Counter Part Warranties - 07/10/2008
In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem!
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/08/2008
Yes, in fact I have had DBC contact me in the past with issues such as this one. If H routing will help to get these claims resolved quicker, that's an option too, if ur ASM prefers.
07033 - RECALL "CLARIFICATION" - 07/08/2008
I HAVE A VEHICLE WHICH THRU GMVIS SHOW "OPEN" RECALL #07033 -- THE VEHICLE IS JUST OVER 36,000 (RECALL STATES EXPIRES WITH BASE WARRANTY).... VEHICLE IS NOW A CERTIFIED VEHICLE ----- 1) IF EXPIRES WITH BASE 3/36 OR 2) CAN WE PERFORM UNDER CERTIFIED ...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/10/2008
I just received a voice mail message from the DBC---For labor operations T5710 and T5711 on special coverage # 08089, claims can be submitted/resubmitted for payment. Issues should be resolved............
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/03/2008
I submitted the same opcode just last week, same rej codes too! Just H-routed yesterday. Let you know what my dvm says with my next credit memo. Curious to see what he'll say. Everything was within spec on the bull for my veh too.
Re: rejected claim type b - 06/17/2008
I have ADP.SO..the price is right then?Doesn't warranty pay cost plus 40%? or was that a dream i had?....and why the labor op reject?RH slider actuator/motor assy.Forgive me if I break any posting "rules" as I am new to the site
Re: rejected claim type b - 06/17/2008
I searched the p/n and found op n3226. I also found n4875 and n4874 depending if it was power lock or unlatch actuator??I would use one of these and adjust your part price to 40% over and see what happens. Good Luck!
BRAKES AND ROTORS - 06/18/2008
Could they confuse this more? I was wondering if you replace brakes pads and use labor op h0042 for say .8 what is the fail code? We didn't touch rotors, and I beleive I recently read that narna was an inacceptable fail code. Could someone please...
Re: What is the correct procedure? - 06/23/2008
... guides, (or bulletin)and both sides were completed, run two jobs, two lines, with correct labor ops and b auth for related repair on second job/line. apply parts for both lines; if the part is the same number for both sides, part count = 1 with part...
AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
... THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH PAID? ANYTIME I'VE SUBMITTED THE LABOR OP FOR A BATTERY I GET REJECTED IF IT'S AFTERT THE 36/36....
Re: TPM replacement, tire dealers - 08/01/2008
WE HAVE NEVER HAD TO REPLACE ALL TPM'S AT ONE TIME BUT I WOULD SAY TO USE THE BASE TIME AND DIAG FOR REG LBR HRS AND THE BASE TIME FOR EACH ADDITIONAL AS OLH. YOU WILL PROBABLY HAVE TO H ROUTE DUE TO EXCESSIVE PARTS FOR OPERATION.
Re: Tire Claim - 07/30/2008
Actually, I think you might have to H-route since it is on tires. I believe if you don't it will reject for labor op requires wholesale auth...you can always try it without first and then h-route if needed, but I think it rejects. I believe mine have...
Re: RUST THRU CLAIMS - 07/30/2008
I WOULD USE THE PANEL REPLACEMENT OPERATIONS AS IN EXAMPLE 9--I OVERLOOKED THAT YOU STATED REPLACE PANELS, I WAS LOOKING AT REPAIRS.(MY BAD).
REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
having problem getting paid on labor op k6360 part number 24232325 rejected for part number incompatible with labor op. parts assures me correct number ...so i checked with epic. shows good number. tried using old part number 24201470 it still rejected. wonder...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: cadillac premium care - 07/17/2008
... program dealer resource guide in dealerworld in the gm messenger section(hard to find).usually the op code is on the coupon,use mj and 98 and put everything in net(on an oil change anyway).If you have questions on it call the dbc(8884146322)...
Re: Runout Time - 08/08/2008
Lateral run out would be something like 01R01 and is required for pretty much all brake opcodes. Is that what you meant by run-out?
CHROME APPEARANCE PACKAGE - 08/06/2008
... I thought it was Z6998 Dealer installed accessories, but when I look up the VIN in SI that opcode isn't there for this vehicle: 1G2ZG57N594125264. I know the parts do not get claimed as they were shipped to our parts dept. at no cost. How much time...
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
Cylinder head gasket opcode allows for leak test time, but intake does not, so it depends how you code this one. Make sure your tech has documented pressure readings & the clock time reflects what you code.
SPARE TIRE PAD - 04/15/2008
I HAVEING TROUBLE ON FINDING A LABOR OP FOR REPLACEING A SPARE TIRE PAD IN A 08 EQUINOX. CAN ANYONE HELP OUT, THANKS PT#15268923
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Was it corrosion on a floor panel? What is the part for? What is it connected to? Those are the questions I ask when I'm looking for a "nearest" opcode.
FUEL INJECTOR WIRING HARNESS - 04/01/2008
2005 SILVERADO - VIN #1GCHK23205F886959 UNABLE TO LOCATE AN OP CODE FOR PT#98017958 CHECKED THRU: PART GROUP TO LABOR OP "NOTHING" CHECKED EPIC DESCRIPTION: FUEL INJECTOR HARNESS ASSY THANKS FOR ANY OTHER IDEAS !!!
Re: Instrument Cluster Replacement 07 Sierra - 04/01/2008
I'm needing Labor op, FC, etc to file a claim. Unable to find specific year. Doc ID 2021497 excludes 12th digits other than 1 & 2.
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Rhonda, in this case I would use the reprogram op code J7704 as this appears this the first thing you did.would put the time for additonal repairs in OLH and H-Route with bulletin,tan case number and explanation.
POWER RELEASE LIFTGATE LATCH - 03/10/2008
2006 HHR -- VIN#3GNDA13D96S511024 I AM LOOKING FOR A OP CODE FOR PT#13502697/LOCK, CHECKED PART GRP TO LABOR OP GUIDE, CHECKED EPIC "SAYS IT IS A - POWER RELEASE LIFTGATE LATCH ASSY !!! THANKS FOR ANY SUGGESTIONS !!
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
Rhonda, I hope this helps. I have a program called Warranty Wizard and I searched the part number you gave for an 06 HHR and found B5880-Tailgate lock rod and/or latch for 0.3 labor. Seems like this would be the closest labor op for repair.
HEAD LINER - 03/06/2008
HEY NEW AT THE WARRANTY THING COULD ANY ONE LET ME KNOW A LABOR OP FOR REPLACEING THE VELCO ON THE HEAD LINER THAT WAS FALLING DOWN ON A 06 CHEV TRAIL BLAZER 4WD THE TECH DROP THE LINER BUT IT WASNT REPLACED
Re: HEAD LINER - 03/06/2008
refer to bulletins 07-08-110-005 for partial headliner removal when sagging occurs around dome lamp or bulletin 06-08-110-003a for sagging around sunroof. the first one pays 1.0 under labor op c9793 or the second .3 for c3092. hope this helps
Re: BRAKE PADS - 03/27/2008
Important: When using any one of the brake labor operations listed in this bulletin (except for H9709 -- Brake Burnish) , the following three rotor measurements (1. Original Rotor Thickness, 2. Refinished Rotor Thickness and 3. Lateral Run Out) are required...
Re: TIME JUSTIFICATION - 03/28/2008
J&L provides a handy booklet called "Official Nugget Notes". It gives add times for pressure test at .3 (.5 if dye is used) on certain labor ops. As well as other add times not published in the LTG.
Re: - 03/28/2008
... and H routed for approval. This bulletin states expires with "base warranty". Even if the labor op was used (due to the vehicle no longer within the factory vehicle warranty period), the vin is out of warranty time, so auth A goodwill would still be...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... came to the conclusion that I would not know how to answer the question pertaining to the labor op usage, but I do believe you could claim the $45 charge. Could someone explain what IPC and ODC stand for. It maybe one of those simple things and I'm ...
DASHBOARD - 03/27/2008
HAVING TROUBLE FINDING A LABOR OP TO REMOVE ENTIRE DASHBOARD FOR A WATER LEAK TEC HAD TO DISABLE AND REMOVE AIRBAGS ALSO THE VEH IS A 05 EQUINOX. MY AVM TOLD ME TO ADD IT FOR MORE TIME TO THE TECH.THANKS
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Call 800-MIC-CARE (642-2273) and input the VIN. You will be asked to submit the operation code. Use the CARES converstion table and find out if the repair made is covered by the customer's policy. I have not run across any GMPP policies that have paid...
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Try D1811: Actuator And/Or Motor, Electric - Temperature Door - Right - Replace as the nearest opcode... of course you would adjust your time (2.4 is waaaay too much to recalibrate). Good luck.
Re: Cracked pads - 05/23/2008
... or (H0132- rear brake rotor refinishing) If so, then that is why the claim rejected for Labor op requires Wholesale Auth. If that happens you need to H-route the claim to your DSM....
TAILGATE PULL STRAP - 05/23/2008
... "TAILGATE PULL STRAP" PT@15838553-LIFTGATE PULL STRAP - GRP#16.346 I CHECKED "PART GRP-LBR OP GUIDE" , NO MATCH I CODED (CLOSEST OP) B5745 OUTER LIFTGATE ASSIST HANDLE IT REJECTED FOR: PB-PART NUMBER INCOMPATIBLE TO LABOR OP ANY SUGGESTIONS ???? ...
Re: Cracked pads - 05/16/2008
... YOUR "LRO MEASUREMENTS NEED TO BE USED AS THE FC ANYTIME THE PADS ARE REMOVED ---- AS FAR AS THE OP NEEDING AUTH, THE ONLY THING I CAN THINK OF IS THE LOW MILEAGE (I BELIEVE BRAKES ARE ONLY UNDER WARRANTY FOR 12/12 - ITS STILL UNDER BY MILEAGE, BUT WHAT...
VPP CHROME PKG. - 05/02/2008
DOES ANYONE KNOW HOW MUCH $ GM IS GIVING DEALER ON THEIR OPEN PARTS ACCT. TO INSTALL THE VPP CHROME PKG? THIS IS OUR FIRST ONE WE'VE HAD TO DO. DIDN'T KNOW IF GM WAS PAYING 1 HR LABOR OR IF IT IS A CERTAIN $ AMT. OR WHAT. DOES ANYONE KNOW? THANKS FOR...
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: COMPONENT LETTER - 05/16/2008
Over the past few years General Motors offered service managers the opportunity to attend the Enhanced Dealership Empowerment Process Launch meeting. It was at these meetings (region based) that the service manager was educated on the program and provided...
Roadside Assistance - 04/24/2008
What is the $ amount limit for fuel delivery? I found the policy, and also the information in the J&L Warranty Operations Manual, but there is no mention of how much fuel is allowed to be charged in net. The policy says "enough to get to the nearest...
Re: HELP - 05/01/2008
Thank you. I should have added that the labor op I would use is F3200 and it has no codes under it cause that was the first thing I looked for. So do you think this is NOT covered because it doesnt have the codes under it?
Re: Key Fobs - 02/18/2008
You can actually claim for missing parts/options discrepancies if found within 3 days (secondary inspection). Fill out a Letter of Notification (does not need to be sent in-retain with the R.O.) and add the fobs. Claim as a transportation claim. See art....
Z5000 - 02/19/2008
I was looking for info in regards to this labor op. I know the cap is $100. Can u claim outside of 3,36? Or will the claim reject? I have one in conjunction with a special policy. I need something out of P&P to show my svc. mgr. I am not having any l...
Re: 50/50 SPLIT - 01/31/2008
Brian, do I still need to put in a labor op and time or does it just go into net? Thanks for helping me! Keri
Re: Z7501 - 02/27/2008
[quote] GMNL16346: Just recently found out about this opcode, but I am having trouble finding it anywhere in the P&P book concerning it. Please help! Jodi Hey nevermind, miscommunication within the svc drive! (like that never happens!) [/quote]
Re: GM CERTIFIED - 02/27/2008
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: LEAK TESTING - 02/20/2008
... you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they just added dye. ...
2006 HHR -- VIN#3GNDA13D96S511024 I AM LOOKING FOR A OP CODE FOR PT#13502697/LOCK, CHECKED PART GRP TO LABOR OP GUIDE, CHECKED EPIC "SAYS IT IS A - POWER RELEASE LIFTGATE LATCH ASSY !!! THANKS FOR ANY SUGGESTIONS !!
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
Rhonda, I hope this helps. I have a program called Warranty Wizard and I searched the part number you gave for an 06 HHR and found B5880-Tailgate lock rod and/or latch for 0.3 labor. Seems like this would be the closest labor op for repair.
HEAD LINER - 03/06/2008
HEY NEW AT THE WARRANTY THING COULD ANY ONE LET ME KNOW A LABOR OP FOR REPLACEING THE VELCO ON THE HEAD LINER THAT WAS FALLING DOWN ON A 06 CHEV TRAIL BLAZER 4WD THE TECH DROP THE LINER BUT IT WASNT REPLACED
Re: HEAD LINER - 03/06/2008
refer to bulletins 07-08-110-005 for partial headliner removal when sagging occurs around dome lamp or bulletin 06-08-110-003a for sagging around sunroof. the first one pays 1.0 under labor op c9793 or the second .3 for c3092. hope this helps
Re: BRAKE PADS - 03/27/2008
Important: When using any one of the brake labor operations listed in this bulletin (except for H9709 -- Brake Burnish) , the following three rotor measurements (1. Original Rotor Thickness, 2. Refinished Rotor Thickness and 3. Lateral Run Out) are required...
Re: TIME JUSTIFICATION - 03/28/2008
J&L provides a handy booklet called "Official Nugget Notes". It gives add times for pressure test at .3 (.5 if dye is used) on certain labor ops. As well as other add times not published in the LTG.
Re: - 03/28/2008
... and H routed for approval. This bulletin states expires with "base warranty". Even if the labor op was used (due to the vehicle no longer within the factory vehicle warranty period), the vin is out of warranty time, so auth A goodwill would still be...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... came to the conclusion that I would not know how to answer the question pertaining to the labor op usage, but I do believe you could claim the $45 charge. Could someone explain what IPC and ODC stand for. It maybe one of those simple things and I'm ...
DASHBOARD - 03/27/2008
HAVING TROUBLE FINDING A LABOR OP TO REMOVE ENTIRE DASHBOARD FOR A WATER LEAK TEC HAD TO DISABLE AND REMOVE AIRBAGS ALSO THE VEH IS A 05 EQUINOX. MY AVM TOLD ME TO ADD IT FOR MORE TIME TO THE TECH.THANKS
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Call 800-MIC-CARE (642-2273) and input the VIN. You will be asked to submit the operation code. Use the CARES converstion table and find out if the repair made is covered by the customer's policy. I have not run across any GMPP policies that have paid...
Re: GMPP CLAIM-CALIBRATED ACTUATOR - 05/21/2008
Try D1811: Actuator And/Or Motor, Electric - Temperature Door - Right - Replace as the nearest opcode... of course you would adjust your time (2.4 is waaaay too much to recalibrate). Good luck.
Re: Cracked pads - 05/23/2008
... or (H0132- rear brake rotor refinishing) If so, then that is why the claim rejected for Labor op requires Wholesale Auth. If that happens you need to H-route the claim to your DSM....
TAILGATE PULL STRAP - 05/23/2008
... "TAILGATE PULL STRAP" PT@15838553-LIFTGATE PULL STRAP - GRP#16.346 I CHECKED "PART GRP-LBR OP GUIDE" , NO MATCH I CODED (CLOSEST OP) B5745 OUTER LIFTGATE ASSIST HANDLE IT REJECTED FOR: PB-PART NUMBER INCOMPATIBLE TO LABOR OP ANY SUGGESTIONS ???? ...
Re: Cracked pads - 05/16/2008
... YOUR "LRO MEASUREMENTS NEED TO BE USED AS THE FC ANYTIME THE PADS ARE REMOVED ---- AS FAR AS THE OP NEEDING AUTH, THE ONLY THING I CAN THINK OF IS THE LOW MILEAGE (I BELIEVE BRAKES ARE ONLY UNDER WARRANTY FOR 12/12 - ITS STILL UNDER BY MILEAGE, BUT WHAT...
VPP CHROME PKG. - 05/02/2008
DOES ANYONE KNOW HOW MUCH $ GM IS GIVING DEALER ON THEIR OPEN PARTS ACCT. TO INSTALL THE VPP CHROME PKG? THIS IS OUR FIRST ONE WE'VE HAD TO DO. DIDN'T KNOW IF GM WAS PAYING 1 HR LABOR OR IF IT IS A CERTAIN $ AMT. OR WHAT. DOES ANYONE KNOW? THANKS FOR...
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: COMPONENT LETTER - 05/16/2008
Over the past few years General Motors offered service managers the opportunity to attend the Enhanced Dealership Empowerment Process Launch meeting. It was at these meetings (region based) that the service manager was educated on the program and provided...
Roadside Assistance - 04/24/2008
What is the $ amount limit for fuel delivery? I found the policy, and also the information in the J&L Warranty Operations Manual, but there is no mention of how much fuel is allowed to be charged in net. The policy says "enough to get to the nearest...
Re: HELP - 05/01/2008
Thank you. I should have added that the labor op I would use is F3200 and it has no codes under it cause that was the first thing I looked for. So do you think this is NOT covered because it doesnt have the codes under it?
Re: Key Fobs - 02/18/2008
You can actually claim for missing parts/options discrepancies if found within 3 days (secondary inspection). Fill out a Letter of Notification (does not need to be sent in-retain with the R.O.) and add the fobs. Claim as a transportation claim. See art....
Z5000 - 02/19/2008
I was looking for info in regards to this labor op. I know the cap is $100. Can u claim outside of 3,36? Or will the claim reject? I have one in conjunction with a special policy. I need something out of P&P to show my svc. mgr. I am not having any l...
Re: 50/50 SPLIT - 01/31/2008
Brian, do I still need to put in a labor op and time or does it just go into net? Thanks for helping me! Keri
Re: Z7501 - 02/27/2008
[quote] GMNL16346: Just recently found out about this opcode, but I am having trouble finding it anywhere in the P&P book concerning it. Please help! Jodi Hey nevermind, miscommunication within the svc drive! (like that never happens!) [/quote]
Re: GM CERTIFIED - 02/27/2008
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: LEAK TESTING - 02/20/2008
... you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they just added dye. ...
Z7501 - 02/20/2008
Just recently found out about this opcode, but I am having trouble finding it anywhere in the P&P book concerning it. Please help! Jodi Hey nevermind, miscommunication within the svc drive! (like that never happens!)
NAVIGATION DISC - 03/03/2008
... (Update Navigation Radio Software) - (Aug 1, 2007)- Navigation disc part number and labor operation is provided. Although bulletin states to claim disc (qty 1) and labor; claims continue to reject for parts cost excessive, requiring DVM authorizatio...
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
SPECIAL POLICYS - 02/27/2008
IF YOU HAVE A (CODE-B) ON A SPECIAL POLICY... WOULD YOU USE THE SP# AGAIN FOR THE LABOR OP --- EXAMPLE: I HAVE A FAILED CYL HEAD WHICH WE CLAIMED AS SP#T5671 PER SP#07123, IT IS BACK FOR THE CYL HEAD --- DO I CODE IT AGAIN FOR T5671 OR UNDER #J0518
Re: FUEL COMPOSITION - 03/04/2008
Does the suburban fall under the E85 VFFS service update? There is an opcode for reprogramming the ecm for that. What did the tech do?
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute...
Re: administrative allowances - 01/16/2008
Debbie, in PMT I open the line "R A or whatever line it is on and use ZLO to delete it.recheck your line,CWA A or line you had it on to check claim before transmitting.
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
PER BULLETIN: LABOR OP PAYS .5 -- LISTING IN PARTS INFORMATION IT STATES "EACH KIT CONTAINS 1-CONNECTOR & IF WE HAVE TO DO BOTH SIDES WE NEED TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LA...
Re: ADMINISTRATIVE ALLOWANCES - 01/22/2008
I USE ADP AND I SET UP A LABOR OP "ADMIN". MY SERVICE ADVISORS NOW PUT THAT ON ANY TICKET THAT NEEDS IT, IF THEY FORGET...I ADD THE LINE. IT'S GREAT!
Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Tim-do you have info that you can give me that states why you cannot do this operation? I need something to back me up with my svc mgr as to why we cannot oh an internal vehicle or do a NPF. Thanks, Jodi
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: administrative allowances - 01/11/2008
CROOZER, You said you were on ADP and you created labor op "admin". My booker did this, but when I keyed it, it said it had to be a letter and 4 digits-did you over-ride this somehow?
Re: PURCHASE ORDERS - 12/20/2007
THAT CLEARS UP THE RO SO I CAN CLOSE IT THRU 3651 -- BUT HOW DO I GET IT TO CLEAR OFF MY "OPEN PO" REPORT SINCE IT STAYS IN "RECEIVED" STATUS -- WOULD "U" TO AUTHORIZE IT GET IT TO CLEAR (I DONT HAVE ACCESS TO DO THAT, BUT I CAN GET IT IF THAT WOULD ...
NAVIGATION DISC - 01/04/2008
... IT WILL BE FREE. DOES ANYONE KNOW THE BULLETIN #? IF THIS ISN'T THE CASE ANY SUGGESTIONS ON LABOR OP TO USE...
Thanks - 09/20/2007
... take all the info down & give you a case number and still no real direction. I'll try the conduit opcode, that sounds correct I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Forum - 09/19/2007
We run viss on all warranty repairs.SA.We just got an update on our ADP system that checks Viss for open recalls while writing the repair order and then just hit button to add to order.We had an 89 pu in the other day that three recalls came up on.
Forum - 09/19/2007
We here at my service dept pull a vis on every single vech that comes in if we can. It helps alot and prevents added on operations in the end
Sublet Allowance - 09/19/2007
The labor operation for the repair that has been performed must note S1 or S2 in order to claim the associated time. If S1 or S2 is not noted it may not be claimed.
Forum - 09/19/2007
... the severity code. *The delivery receipt is to be attached to the repair order. *Select a labor operation from the labor time guide. Each labor operation used must have a damage code. *Unlike warranty claims, transportation claims are not a one line...
Additional Diag Times - 09/19/2007
... that used to be in preface a while ago in the LTG. Is there a bulletin that breaks down what labor ops allow "hidden" additional diagnosis/testing time?...
Forum - 09/25/2007
Submit a claim with NPN for the radio amount less 40% (DealerCONNECT will mark it up 40%) and the labor operation for the radio. If you do not have SD authorization, you will have to RA to the DM for authorization.
Dealer World - 10/25/2007
... seal ect.in search box and it will pull a list of bulletins.also there are alot of labor ops not listed in LTG and are bulletin specific.I have excess to GM messenger which lists all new warranty bulletins and check this daily.print out the ones that...
Just recently found out about this opcode, but I am having trouble finding it anywhere in the P&P book concerning it. Please help! Jodi Hey nevermind, miscommunication within the svc drive! (like that never happens!)
NAVIGATION DISC - 03/03/2008
... (Update Navigation Radio Software) - (Aug 1, 2007)- Navigation disc part number and labor operation is provided. Although bulletin states to claim disc (qty 1) and labor; claims continue to reject for parts cost excessive, requiring DVM authorizatio...
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
SPECIAL POLICYS - 02/27/2008
IF YOU HAVE A (CODE-B) ON A SPECIAL POLICY... WOULD YOU USE THE SP# AGAIN FOR THE LABOR OP --- EXAMPLE: I HAVE A FAILED CYL HEAD WHICH WE CLAIMED AS SP#T5671 PER SP#07123, IT IS BACK FOR THE CYL HEAD --- DO I CODE IT AGAIN FOR T5671 OR UNDER #J0518
Re: FUEL COMPOSITION - 03/04/2008
Does the suburban fall under the E85 VFFS service update? There is an opcode for reprogramming the ecm for that. What did the tech do?
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute...
Re: administrative allowances - 01/16/2008
Debbie, in PMT I open the line "R A or whatever line it is on and use ZLO to delete it.recheck your line,CWA A or line you had it on to check claim before transmitting.
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
PER BULLETIN: LABOR OP PAYS .5 -- LISTING IN PARTS INFORMATION IT STATES "EACH KIT CONTAINS 1-CONNECTOR & IF WE HAVE TO DO BOTH SIDES WE NEED TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LA...
Re: ADMINISTRATIVE ALLOWANCES - 01/22/2008
I USE ADP AND I SET UP A LABOR OP "ADMIN". MY SERVICE ADVISORS NOW PUT THAT ON ANY TICKET THAT NEEDS IT, IF THEY FORGET...I ADD THE LINE. IT'S GREAT!
Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?
Re: STOCK VEHICLE'S VS NO PROBLEM FOUND - 01/16/2008
Tim-do you have info that you can give me that states why you cannot do this operation? I need something to back me up with my svc mgr as to why we cannot oh an internal vehicle or do a NPF. Thanks, Jodi
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: administrative allowances - 01/16/2008
Debbie, when it asks for the labor op when you are booking the line type in ADMIN it will then ask you if it is a new LOP and you say yes and put the description in. I also set it for .2 to automatically come up and then override it if it is more ti...
Re: administrative allowances - 01/11/2008
CROOZER, You said you were on ADP and you created labor op "admin". My booker did this, but when I keyed it, it said it had to be a letter and 4 digits-did you over-ride this somehow?
Re: PURCHASE ORDERS - 12/20/2007
THAT CLEARS UP THE RO SO I CAN CLOSE IT THRU 3651 -- BUT HOW DO I GET IT TO CLEAR OFF MY "OPEN PO" REPORT SINCE IT STAYS IN "RECEIVED" STATUS -- WOULD "U" TO AUTHORIZE IT GET IT TO CLEAR (I DONT HAVE ACCESS TO DO THAT, BUT I CAN GET IT IF THAT WOULD ...
NAVIGATION DISC - 01/04/2008
... IT WILL BE FREE. DOES ANYONE KNOW THE BULLETIN #? IF THIS ISN'T THE CASE ANY SUGGESTIONS ON LABOR OP TO USE...
Thanks - 09/20/2007
... take all the info down & give you a case number and still no real direction. I'll try the conduit opcode, that sounds correct I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Forum - 09/19/2007
We run viss on all warranty repairs.SA.We just got an update on our ADP system that checks Viss for open recalls while writing the repair order and then just hit button to add to order.We had an 89 pu in the other day that three recalls came up on.
Forum - 09/19/2007
We here at my service dept pull a vis on every single vech that comes in if we can. It helps alot and prevents added on operations in the end
Sublet Allowance - 09/19/2007
The labor operation for the repair that has been performed must note S1 or S2 in order to claim the associated time. If S1 or S2 is not noted it may not be claimed.
Forum - 09/19/2007
... the severity code. *The delivery receipt is to be attached to the repair order. *Select a labor operation from the labor time guide. Each labor operation used must have a damage code. *Unlike warranty claims, transportation claims are not a one line...
Additional Diag Times - 09/19/2007
... that used to be in preface a while ago in the LTG. Is there a bulletin that breaks down what labor ops allow "hidden" additional diagnosis/testing time?...
Forum - 09/25/2007
Submit a claim with NPN for the radio amount less 40% (DealerCONNECT will mark it up 40%) and the labor operation for the radio. If you do not have SD authorization, you will have to RA to the DM for authorization.
Dealer World - 10/25/2007
... seal ect.in search box and it will pull a list of bulletins.also there are alot of labor ops not listed in LTG and are bulletin specific.I have excess to GM messenger which lists all new warranty bulletins and check this daily.print out the ones that...
PURCHASE ORDERS - 12/20/2007
i HAVE A CLAIM WHERE THE CUSTOMER NEVER TOOK RENTAL VEHICLE.. AND DUE TO THE CUST PAY PORTION ALREADY CLOSED & AM UNABLE TO VOID OUT THE WARRANTY RENTAL PO -- I DONT WANT IT TO STAY OPEN, BUT I AM NOT SURE HOW TO GET RID OF IT ??
RO'S WITH PARTS ON ORDER - 12/19/2007
I AM LOOKING FOR THE "PROPER WAY" TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE...
Forum - 12/17/2007
Someone correct me if I'm wrong, but if a customer comes in with a complaint and it takes 2 or more corrections to fix the complaint, should that all not go on the one line? Or would you need a separate line for each op code?
Pyramid Repairs - 12/14/2007
Pyramid repairs are repairs that overlap one another on the same repair order resulting in the use of two or more labor operations submitted for a single customer concern. The second labor operation must be approved as an add on repair. **Excessive use...
Body Wiring Harness - 12/14/2007
Appears to be an ABS harness going from right front of vehicle to trunk area. Labor operation N6600 with any necessary additional time in OLH.
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "...
CONVERTOR ON G6 - 12/04/2007
I am trying to locate a labor op for a convertor replacement on a g6 06 vin 1g2zf564165352 and the part no is 12618544. Any suggestions?
Forum - 12/05/2007
(fairly new to site - just reading thru old posts) -- I have basically been told.... if it has its own op code, it should be submitted separately, it that a good general rule to keep from pyramiding ?
SUBLET CODE S1 - 09/19/2007
Does anyone have a list of what operation numbers allow the .2 to be added for sublet admin fee. I know that GM took it away then gave it back to us
Forum - 11/19/2007
You can keep it! Here in Wisconsin it's a law that a car can't be sold on Sunday. Therefore, no one is open on Sunday's. No complaints here!
CODING CONFUSION - 11/27/2007
... REPLACED, VEH RETURNED TO CUSTOMER "TECH HAS 1.0HRS" -- WOULD THIS FALL UNDER A COVERED NPF LABOR OP OR INTERNAL LINE ...
PDI Fluid Adds - 09/19/2007
I have searched high & low for information on new vehicle prep fluid adds. I know the op code is Z6999, but WHAT is the allowable amount? How far back can I go (retroactively) to claim these? HELP!?!?!?
Tool Reimbursement - 09/19/2007
We purchased a tool in order to perform a TSB, are we able to be reimbursed for the purchase amount? What labor op would we use?
Forum - 09/19/2007
Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may...
OLH - 09/19/2007
I want to know if any of you pay olh to perform a leak down test on colorado engines with a p0300 following pi 1917882 or do you just pay the labor op for the head
Re: GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... replacement does not appear to be covered. Did anyone call GMPP for authorization on that labor op before performing the work? You may be ablet to claim the fix of the electrical portion of it, but I don't believe any glass replacement is covered....
Re: GMPP - REAR GLASS REPLACEMENT - 08/10/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3. This I quoted from Mary Ann on the 2004 Tahoe Labor Ops thread.
MASTER CYLINDER REPLACEMENT - 08/10/2009
I AM HAVING SOME "DIFFERENCE OF OPINIONS" BETWEEN TECHS --- ON A 2008 EXPRESS VAN 1GCGG25C681120254 .... WE REPLACED A MASTER CYLINDER IN WHICH THE PROCEDURE STATES TO BLEED HYDRAULIC SYSTEM ----- SOME SAY THE .7 UNDER H0640 IS WHAT YOU GET & SOME STATE...
HELP WITH RECALLS - 08/05/2009
... IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS SHOWING BOTH 1G1ZH57BX94209880. THANKS...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... EVEN THOUGH IN THE "MASTER CYLINDER REPLACEMENT" PROCEDURE IT STATES TO BLEED THE SYSTEM - LABOR OP H0640 YOU CLAIM THE SYSTEM BLEED AS OLH FOR THE DIFFERENCE IN TIME THE TECH HAS ON JOB NOT TO EXCEED H0700 .6 ????...
N4180 - 07/07/2009
Just a note on credit memo 20 I was paid short .2 on labor op N4180. They seem to have missed the add time for s1.(.2) There is currently a system inquiry 71-738710114. Just wanted to let you all know so you don't miss out on monies that you are i...
Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
Anyone besides me getting .1 reduction in labor op V2087? The bulletin states .3 but I just got paid .2 for the claim. Any suggestions? Haven't called DBC yet.
Re: RENTAL REJECTS - 07/10/2009
I ASK MY REP AND HE IS NOT AWARE OF ANY PROBLEMS. CALLED DBC AND THEY HAVE A MESSAGE THAT THEY ARE AWARE OF AN ISSUE WITH Z LABOR OPS
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
Re: 08 Hummer H3 - 07/15/2009
... use the part number(s) to pull up an "explosion" of where the part goes. Then I use the nearest opcode. I would probably go with the endgate weatherstrip because it is probably near where they go... not sure tho as I didn't look at the picture. ...
i HAVE A CLAIM WHERE THE CUSTOMER NEVER TOOK RENTAL VEHICLE.. AND DUE TO THE CUST PAY PORTION ALREADY CLOSED & AM UNABLE TO VOID OUT THE WARRANTY RENTAL PO -- I DONT WANT IT TO STAY OPEN, BUT I AM NOT SURE HOW TO GET RID OF IT ??
RO'S WITH PARTS ON ORDER - 12/19/2007
I AM LOOKING FOR THE "PROPER WAY" TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE...
Forum - 12/17/2007
Someone correct me if I'm wrong, but if a customer comes in with a complaint and it takes 2 or more corrections to fix the complaint, should that all not go on the one line? Or would you need a separate line for each op code?
Pyramid Repairs - 12/14/2007
Pyramid repairs are repairs that overlap one another on the same repair order resulting in the use of two or more labor operations submitted for a single customer concern. The second labor operation must be approved as an add on repair. **Excessive use...
Body Wiring Harness - 12/14/2007
Appears to be an ABS harness going from right front of vehicle to trunk area. Labor operation N6600 with any necessary additional time in OLH.
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "...
CONVERTOR ON G6 - 12/04/2007
I am trying to locate a labor op for a convertor replacement on a g6 06 vin 1g2zf564165352 and the part no is 12618544. Any suggestions?
Forum - 12/05/2007
(fairly new to site - just reading thru old posts) -- I have basically been told.... if it has its own op code, it should be submitted separately, it that a good general rule to keep from pyramiding ?
SUBLET CODE S1 - 09/19/2007
Does anyone have a list of what operation numbers allow the .2 to be added for sublet admin fee. I know that GM took it away then gave it back to us
Forum - 11/19/2007
You can keep it! Here in Wisconsin it's a law that a car can't be sold on Sunday. Therefore, no one is open on Sunday's. No complaints here!
CODING CONFUSION - 11/27/2007
... REPLACED, VEH RETURNED TO CUSTOMER "TECH HAS 1.0HRS" -- WOULD THIS FALL UNDER A COVERED NPF LABOR OP OR INTERNAL LINE ...
PDI Fluid Adds - 09/19/2007
I have searched high & low for information on new vehicle prep fluid adds. I know the op code is Z6999, but WHAT is the allowable amount? How far back can I go (retroactively) to claim these? HELP!?!?!?
Tool Reimbursement - 09/19/2007
We purchased a tool in order to perform a TSB, are we able to be reimbursed for the purchase amount? What labor op would we use?
Forum - 09/19/2007
Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may...
OLH - 09/19/2007
I want to know if any of you pay olh to perform a leak down test on colorado engines with a p0300 following pi 1917882 or do you just pay the labor op for the head
Re: GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... replacement does not appear to be covered. Did anyone call GMPP for authorization on that labor op before performing the work? You may be ablet to claim the fix of the electrical portion of it, but I don't believe any glass replacement is covered....
Re: GMPP - REAR GLASS REPLACEMENT - 08/10/2009
TSB#03-08-48-006F Repair info for reconnection of Rear Window Defroster Contact or Tab. N9577 .3. This I quoted from Mary Ann on the 2004 Tahoe Labor Ops thread.
MASTER CYLINDER REPLACEMENT - 08/10/2009
I AM HAVING SOME "DIFFERENCE OF OPINIONS" BETWEEN TECHS --- ON A 2008 EXPRESS VAN 1GCGG25C681120254 .... WE REPLACED A MASTER CYLINDER IN WHICH THE PROCEDURE STATES TO BLEED HYDRAULIC SYSTEM ----- SOME SAY THE .7 UNDER H0640 IS WHAT YOU GET & SOME STATE...
HELP WITH RECALLS - 08/05/2009
... IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS SHOWING BOTH 1G1ZH57BX94209880. THANKS...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... EVEN THOUGH IN THE "MASTER CYLINDER REPLACEMENT" PROCEDURE IT STATES TO BLEED THE SYSTEM - LABOR OP H0640 YOU CLAIM THE SYSTEM BLEED AS OLH FOR THE DIFFERENCE IN TIME THE TECH HAS ON JOB NOT TO EXCEED H0700 .6 ????...
N4180 - 07/07/2009
Just a note on credit memo 20 I was paid short .2 on labor op N4180. They seem to have missed the add time for s1.(.2) There is currently a system inquiry 71-738710114. Just wanted to let you all know so you don't miss out on monies that you are i...
Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
Anyone besides me getting .1 reduction in labor op V2087? The bulletin states .3 but I just got paid .2 for the claim. Any suggestions? Haven't called DBC yet.
Re: RENTAL REJECTS - 07/10/2009
I ASK MY REP AND HE IS NOT AWARE OF ANY PROBLEMS. CALLED DBC AND THEY HAVE A MESSAGE THAT THEY ARE AWARE OF AN ISSUE WITH Z LABOR OPS
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
Re: 08 Hummer H3 - 07/15/2009
... use the part number(s) to pull up an "explosion" of where the part goes. Then I use the nearest opcode. I would probably go with the endgate weatherstrip because it is probably near where they go... not sure tho as I didn't look at the picture. ...
Re: BATTERY PRICING - 07/16/2009
... time????? Another question, If the parts dept gets a part in that is found to be damaged after opening the box do I submit it as a parts warranty or does the parts dept have to send it back as a damaged part. Other places I have worked always did...
WINS VERSUS DCS - 07/20/2009
I am new and would like some opinions on which system everyone uses. If I use WINS how do I close my ro's? I have been using DCS and close the ro and then submit the claim. I have tried to close the ro before submitting the claim but it will not let...
Re: WINS VERSUS DCS - 07/21/2009
... I worked for had Reynolds, and the interface feature is a complete time saver. If you have the option USE the DCS! As far as closing out claims in WINS.... you have to do THAT manually too. Sigh....
Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I think with both types of expediting I would have used just the Z5001 and claimed it all under one labor op. I think you could try the B auth. and see if it works but may have to H-route now.
SATURN VUE BEZEL - 06/10/2009
WE ARE WORKING ON A 2007 SATURN VUE, VIN 5GZCZ53497S824123. REPLACED WINDOW SWITCH BEZEL, ON THE SHIFTER CENTER CONSOLE. I CAN NOT FIND A LABOR OP FOR THIS OR ANYTHING CLOSE. THANKS FOR ANY HELP.
Towing Document - 09/16/2009
We are looking for an updated document that list the recreational (dinghy) towing options. We have doc#1851490 this is from 10/19/06. We looked in Dealer World messages and in SI.
J9981 - 09/17/2009
THIS IS NEWS TO ME--THIS LABOR OP CAN BE USED TO PAY A TECH FOR DRIVING A VEHICLE FOR A STATE INSPECTION, AS LONG AS THE VEHICLE WAS IN FOR A WARRANTY REPAIR AND STATE INSPECTION. HOW LONG HAS THIS BEEN OUT FOR???
Re: PDI ADD ON - 08/31/2009
You can get paid PDI fluid adds with labor op Z6999 Type I and the total in net items. Need to add a line because it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to...
Re: Body Side Molding replace - 09/02/2009
I have submitted all 4 using separate labor ops but no authorization B and it's paid every time. I have to sublet the paint and install since we have no body shop and I just break down the sublet bill for each molding. Hope this helps
Paint Issue 2007 1/2 Ton New Style - 08/28/2009
We painted the left front window door frame due to bubbling. I have looked all over and can not find a labor op. My body shop writer looked and found A1111, but that is for the 1/2 Ton Classic. Thanks for any help!
Re: Paint Issue 2007 1/2 Ton New Style - 08/28/2009
Don't see one for the window frame on the New Style either. I'd probably use the labor op for the whole door as a closest to, reduce the time/materials to what it shows for the frame on the Classic, and put notes in comments.
Body Side Molding replace - 08/26/2009
I was rejected by my AVM for putting the 4 body side moldings under one labor op and adding an E and P and H routing for payment. We replaced 4 moldings and sublet to body shop for paint to match. I was not wanting to use 3 "B" ops for this repair as...
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
... manager must first contact our GMPP rep for approval. He has us submit using the have wiring op. You might want to call your rep to see how he would like it submitted. If you don't have a rep then call cares and they will walk you through it....
Re: Global Warranty - 08/13/2009
... WINS system with a common, global solution. This new, web based system, which is currently operational in five regions around the world, as well as Saturn retailers in the US, will begin to be rolled out in October, 2009. " This is from the recent message...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
Use a no problem found labor op for first visit. Claim the dye in net. H route the claim for payment. On second visit no dye test can be taken as this was already done if time was taken on the first visit. Of course second claim needs a B authoriz...
recall 09077 - 08/12/2009
We had 4 recalls 09077, which I still show open in VIS come back on CM 030 with Repeat repair different repair order. Does any one know if this is a system error or how to clear these recalls.
Why Customers Should Not Be Allowed In The Service Area - 06/26/2009
An elderly lady came to our shop for a service appointment. Not wanting to be late, she arrives for her 1:00 appointment at noon (lunch break). We pull her vehicle into the shop, take all the information and show her to our lounge. After a short wait...
Tire Pressure Monitor Sensor - 06/29/2009
2008 Cobalt came in with tpm light on. Found that rr & lf tpm sensors bad. Would you put both sensors in on same line with one opcode or split it out?
Re: GM Accessories VPO/LPO Programs - 06/24/2009
The little info I've seen seems to indicate that the 2010 models will all go back to PDI adds and no longer have anything through parts open account like 2009 models. I'm not positive on this though.
Re: OLD RECALL #07217 - 06/16/2009
Courtesy trans is lbr op Z7911 $15.00. They will not pay for rental. Most jobs take little time. Rental is used for over 4 hours or parts not avail.,emerg. can't drive,towed in. Also court. trans is for veh in warranty.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/16/2009
Great help. I had an issue for coverage under pwr train. Plugged in 3 lbr ops. all covered. That was alot easier than second guessing and getting rejected.
Re: Another fuel question - 06/18/2009
I have claimed for fuel a couple of time using labor op code Z7909. They were both on vehicles where extensive test drives had to be performed over multiple days.
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/27/2009
Rear Window Resealing OPERATION NUMBER: C0650 LABOR TIME: 0.1-0.5 Coverage Code: Sublet S2 Note: Time for removal of necessary components to gain access to the leak must be submitted as Other Labor Hours and have appropriate authorization. OR Rear...
Re: Warranty Payments - 06/02/2009
There is no credit memo today. However on the gm website GM.COM there is a article in the news section that says they have gotten approval to pay dealer open accounts including all warranty and incentives.
Re: Recall 99093 1998-1999 Century/Regal - 05/18/2009
... 99093. For some reason I have had 3 in the last 2 days. Would anyone know how I could get a copy? Would I need to call my rep. If anyone out there has any ideas, I am open to any suggestions. Thanks, ...
... time????? Another question, If the parts dept gets a part in that is found to be damaged after opening the box do I submit it as a parts warranty or does the parts dept have to send it back as a damaged part. Other places I have worked always did...
WINS VERSUS DCS - 07/20/2009
I am new and would like some opinions on which system everyone uses. If I use WINS how do I close my ro's? I have been using DCS and close the ro and then submit the claim. I have tried to close the ro before submitting the claim but it will not let...
Re: WINS VERSUS DCS - 07/21/2009
... I worked for had Reynolds, and the interface feature is a complete time saver. If you have the option USE the DCS! As far as closing out claims in WINS.... you have to do THAT manually too. Sigh....
Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I think with both types of expediting I would have used just the Z5001 and claimed it all under one labor op. I think you could try the B auth. and see if it works but may have to H-route now.
SATURN VUE BEZEL - 06/10/2009
WE ARE WORKING ON A 2007 SATURN VUE, VIN 5GZCZ53497S824123. REPLACED WINDOW SWITCH BEZEL, ON THE SHIFTER CENTER CONSOLE. I CAN NOT FIND A LABOR OP FOR THIS OR ANYTHING CLOSE. THANKS FOR ANY HELP.
Towing Document - 09/16/2009
We are looking for an updated document that list the recreational (dinghy) towing options. We have doc#1851490 this is from 10/19/06. We looked in Dealer World messages and in SI.
J9981 - 09/17/2009
THIS IS NEWS TO ME--THIS LABOR OP CAN BE USED TO PAY A TECH FOR DRIVING A VEHICLE FOR A STATE INSPECTION, AS LONG AS THE VEHICLE WAS IN FOR A WARRANTY REPAIR AND STATE INSPECTION. HOW LONG HAS THIS BEEN OUT FOR???
Re: PDI ADD ON - 08/31/2009
You can get paid PDI fluid adds with labor op Z6999 Type I and the total in net items. Need to add a line because it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to...
Re: Body Side Molding replace - 09/02/2009
I have submitted all 4 using separate labor ops but no authorization B and it's paid every time. I have to sublet the paint and install since we have no body shop and I just break down the sublet bill for each molding. Hope this helps
Paint Issue 2007 1/2 Ton New Style - 08/28/2009
We painted the left front window door frame due to bubbling. I have looked all over and can not find a labor op. My body shop writer looked and found A1111, but that is for the 1/2 Ton Classic. Thanks for any help!
Re: Paint Issue 2007 1/2 Ton New Style - 08/28/2009
Don't see one for the window frame on the New Style either. I'd probably use the labor op for the whole door as a closest to, reduce the time/materials to what it shows for the frame on the Classic, and put notes in comments.
Body Side Molding replace - 08/26/2009
I was rejected by my AVM for putting the 4 body side moldings under one labor op and adding an E and P and H routing for payment. We replaced 4 moldings and sublet to body shop for paint to match. I was not wanting to use 3 "B" ops for this repair as...
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
... manager must first contact our GMPP rep for approval. He has us submit using the have wiring op. You might want to call your rep to see how he would like it submitted. If you don't have a rep then call cares and they will walk you through it....
Re: Global Warranty - 08/13/2009
... WINS system with a common, global solution. This new, web based system, which is currently operational in five regions around the world, as well as Saturn retailers in the US, will begin to be rolled out in October, 2009. " This is from the recent message...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
Use a no problem found labor op for first visit. Claim the dye in net. H route the claim for payment. On second visit no dye test can be taken as this was already done if time was taken on the first visit. Of course second claim needs a B authoriz...
recall 09077 - 08/12/2009
We had 4 recalls 09077, which I still show open in VIS come back on CM 030 with Repeat repair different repair order. Does any one know if this is a system error or how to clear these recalls.
Why Customers Should Not Be Allowed In The Service Area - 06/26/2009
An elderly lady came to our shop for a service appointment. Not wanting to be late, she arrives for her 1:00 appointment at noon (lunch break). We pull her vehicle into the shop, take all the information and show her to our lounge. After a short wait...
Tire Pressure Monitor Sensor - 06/29/2009
2008 Cobalt came in with tpm light on. Found that rr & lf tpm sensors bad. Would you put both sensors in on same line with one opcode or split it out?
Re: GM Accessories VPO/LPO Programs - 06/24/2009
The little info I've seen seems to indicate that the 2010 models will all go back to PDI adds and no longer have anything through parts open account like 2009 models. I'm not positive on this though.
Re: OLD RECALL #07217 - 06/16/2009
Courtesy trans is lbr op Z7911 $15.00. They will not pay for rental. Most jobs take little time. Rental is used for over 4 hours or parts not avail.,emerg. can't drive,towed in. Also court. trans is for veh in warranty.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/16/2009
Great help. I had an issue for coverage under pwr train. Plugged in 3 lbr ops. all covered. That was alot easier than second guessing and getting rejected.
Re: Another fuel question - 06/18/2009
I have claimed for fuel a couple of time using labor op code Z7909. They were both on vehicles where extensive test drives had to be performed over multiple days.
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/27/2009
Rear Window Resealing OPERATION NUMBER: C0650 LABOR TIME: 0.1-0.5 Coverage Code: Sublet S2 Note: Time for removal of necessary components to gain access to the leak must be submitted as Other Labor Hours and have appropriate authorization. OR Rear...
Re: Warranty Payments - 06/02/2009
There is no credit memo today. However on the gm website GM.COM there is a article in the news section that says they have gotten approval to pay dealer open accounts including all warranty and incentives.
Re: Recall 99093 1998-1999 Century/Regal - 05/18/2009
... 99093. For some reason I have had 3 in the last 2 days. Would anyone know how I could get a copy? Would I need to call my rep. If anyone out there has any ideas, I am open to any suggestions. Thanks, ...
ALIGNMENT - 06/12/2009
I submitted a strut replacement on a 06 G6 to GMPP labor op e3850. I submitted for 2.3 and my rep is saying I can not collect for the alignment only a set toe. Has anyone had this issue or have any suggestions.
Re: ALIGNMENT - 06/12/2009
... pay the difference if they want the whole ball of wax. So I would go with 1.9 for that labor op and see what flies. ...
Re: Oil leak diagnosis - 03/31/2009
[quote] Mark: . The CCND op actually allows for dye to be listed in the parts field. [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned...
FUEL RAIL FEED PIPE - 04/02/2009
WE ARE WORKING ON A 2007 SILVERADO, WE NEED TO REPLACE THE FUEL RAIL FEED PIPE PART# 97364416. WE THINK J5478 IS THE CORRECT LABOR OP. ANY HELP?
Re: SI - 04/06/2009
Yes, keeps saying something about user not authorized or timing out before it opens. I can get in on some of the other users id's though.
Re: OLD RECALL LISTING ???? - 04/10/2009
In SI go to BULLETINS-CAMPAIGNS and find the one that matches what VIS shows. Double check your labor op from VIS against the bulletin to be double sure.
Re: Injection pump special policy, T5550 - 04/08/2009
No, I don't think the dash matters. I've done it many times without a dash....and come to think of it, I've not been rejected on this labor op before.
FYI-IPC special policy, T5687 - 04/10/2009
... 07187 which is for the cluster replacement only-customer pays labor. Had a reject for Labor op does not apply to vehicle (LD). Contacted DBC and there is a system inquiry--they hope to have it resolved by Tues. and are supposed to call back. Will update...
Re: WILL WE SURVIVE???? - 04/30/2009
... month. Service hasn't been as bad. My husband and I both work here so I'm praying that we stay open. I'm not sure how things will be after Pontiac is gone. Have a great day. ...
Re: 5/100 POWERTRAIN WARRANTY - 05/05/2009
I HAVE NOT HEARD OF ANYTHING DIFFERENT. THE ONLY THING I HAVE HAD IS LABOR OPS THAT GMPP SAY ARE COVERED UNDER POWERTRAIN AND NOT ON THE LIST.
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
... A new way to view your monthly warranty newsletter articles online. - Search feature finds topics in both newsletter articles and in the forum - Flag articles to quickly reference them again - Links to related articles - Easily print or email an article...
Re: coding fluid claims - 05/11/2009
I USUALLY CLAIM ADD FLUIDS AS TYPE "I" CC=MG FC=99 LABOP=Z6999 NET $6.40 IT PAYS EVERY TIME. I CLAIM THIS ON OUR PDI'S FOR OPTIKLEEN(WASHER FLUID).USING A SEPERATE REPAIR ORDER FOR THIS CLAIM. YOU CAN'T HAVE ANY THING ON A PDI RO BUT A PDI.NO NEED TO...
Re: Warranty Admin. job description - 12/04/2008
... manager gets upset when I double check warranty repair orders. In our dealership he adds labor ops and approves repair orders, however if I wouldnt double check repair orders most would come back rejected. Im thinking its my job to double check and question...
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
HEATED WASHER SWITCH - 12/10/2008
I HAVE AN 08 SILVERADO VIN: 2GCEK19Y181190499. TECH REPL THE HEATED WINDSHIELD WASHER SWITCH. PT#15261308. I HAVE WARR WIZARD AND IT'S NOT CROSS REFERENCING A GOOD OP. ANY IDEAS?
Re: DUAL HEADREST DVD - 12/11/2008
Date: 12/11/2008 Ref. number: Service / Service / Service Operations / Service Operations / G_0000017321 Subject: Dealer Installed LPO Summary (20 Nov 08) Might take at a look at this message.was new today GM Global Connect messages.
Re: DUAL HEADREST DVD - 12/11/2008
We also did one - took two techs about 2 hours to do it. I still haven't seen a reimbursement thru our open parts account. How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. Our techs...
Authorization code - 12/23/2008
What authorization code do you use to get labor op B1783 to pay? We replaced wipers on a Buick Enclave and looking for a dealer authorization code. Is it code "G"? Also - anyone else having to deal with outsourced DVM's?? Having warranty claim issues...
Re: BRAKE CLEANING - 12/24/2008
Agree with Mark,I use the caliper labor op for "brake Squeek" being in Montana see alot these.most likely would fall under maintenence however service manager signs off on for customer satisfaction.
Re: How would you handle ??? - 12/17/2008
I was taught that this would require two labor ops as there were two failures that can be described by two sets of CCCs. OLH should be reserved for additional repairs due to the original parts failure causing additional damage or wear.
BRAKE CLEANING - 12/18/2008
Does anyone have a closest to labor op for inspecting and cleaning the brakes on a vehicle with 12,000 miles on it? We used 3 cans of brake cleaner.
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
... Labor - (Aug 6, 2008) THIS IS IN GLOBAL CONNECT IN YOUR MESSAGES Service / Service / Service Operations / Service Operations / G_0000017321 HOPEFULLY THESE WILL HELP....
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
RECALL - 02/13/2009
... TO HAVE CAR TOWED TO JUNK YARD. (VEHICLE IS NOT RUNNING NOW DUE TO PLENUM FAILURE). WHAT ARE OUR OPTION? ...
COURTESY TRANSPORTATION REIMBURSEMENT - 02/20/2009
... IF THERE IS ANYTHING ELSE TO CLAIM FOR. I FOUND IN POLICIES AND PROCEDURES A LIST OF LABOR OPS, JUST WONDERING IF THERE IS ANYTHING ELSE-LIKE A DOCUMENT THAT WILL EXPLAIN IT A LITTLE MORE THOROUGHLY. THANKS IN ADVANCE !!!...
I submitted a strut replacement on a 06 G6 to GMPP labor op e3850. I submitted for 2.3 and my rep is saying I can not collect for the alignment only a set toe. Has anyone had this issue or have any suggestions.
Re: ALIGNMENT - 06/12/2009
... pay the difference if they want the whole ball of wax. So I would go with 1.9 for that labor op and see what flies. ...
Re: Oil leak diagnosis - 03/31/2009
[quote] Mark: . The CCND op actually allows for dye to be listed in the parts field. [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned...
FUEL RAIL FEED PIPE - 04/02/2009
WE ARE WORKING ON A 2007 SILVERADO, WE NEED TO REPLACE THE FUEL RAIL FEED PIPE PART# 97364416. WE THINK J5478 IS THE CORRECT LABOR OP. ANY HELP?
Re: SI - 04/06/2009
Yes, keeps saying something about user not authorized or timing out before it opens. I can get in on some of the other users id's though.
Re: OLD RECALL LISTING ???? - 04/10/2009
In SI go to BULLETINS-CAMPAIGNS and find the one that matches what VIS shows. Double check your labor op from VIS against the bulletin to be double sure.
Re: Injection pump special policy, T5550 - 04/08/2009
No, I don't think the dash matters. I've done it many times without a dash....and come to think of it, I've not been rejected on this labor op before.
FYI-IPC special policy, T5687 - 04/10/2009
... 07187 which is for the cluster replacement only-customer pays labor. Had a reject for Labor op does not apply to vehicle (LD). Contacted DBC and there is a system inquiry--they hope to have it resolved by Tues. and are supposed to call back. Will update...
Re: WILL WE SURVIVE???? - 04/30/2009
... month. Service hasn't been as bad. My husband and I both work here so I'm praying that we stay open. I'm not sure how things will be after Pontiac is gone. Have a great day. ...
Re: 5/100 POWERTRAIN WARRANTY - 05/05/2009
I HAVE NOT HEARD OF ANYTHING DIFFERENT. THE ONLY THING I HAVE HAD IS LABOR OPS THAT GMPP SAY ARE COVERED UNDER POWERTRAIN AND NOT ON THE LIST.
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
... A new way to view your monthly warranty newsletter articles online. - Search feature finds topics in both newsletter articles and in the forum - Flag articles to quickly reference them again - Links to related articles - Easily print or email an article...
Re: coding fluid claims - 05/11/2009
I USUALLY CLAIM ADD FLUIDS AS TYPE "I" CC=MG FC=99 LABOP=Z6999 NET $6.40 IT PAYS EVERY TIME. I CLAIM THIS ON OUR PDI'S FOR OPTIKLEEN(WASHER FLUID).USING A SEPERATE REPAIR ORDER FOR THIS CLAIM. YOU CAN'T HAVE ANY THING ON A PDI RO BUT A PDI.NO NEED TO...
Re: Warranty Admin. job description - 12/04/2008
... manager gets upset when I double check warranty repair orders. In our dealership he adds labor ops and approves repair orders, however if I wouldnt double check repair orders most would come back rejected. Im thinking its my job to double check and question...
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
HEATED WASHER SWITCH - 12/10/2008
I HAVE AN 08 SILVERADO VIN: 2GCEK19Y181190499. TECH REPL THE HEATED WINDSHIELD WASHER SWITCH. PT#15261308. I HAVE WARR WIZARD AND IT'S NOT CROSS REFERENCING A GOOD OP. ANY IDEAS?
Re: DUAL HEADREST DVD - 12/11/2008
Date: 12/11/2008 Ref. number: Service / Service / Service Operations / Service Operations / G_0000017321 Subject: Dealer Installed LPO Summary (20 Nov 08) Might take at a look at this message.was new today GM Global Connect messages.
Re: DUAL HEADREST DVD - 12/11/2008
We also did one - took two techs about 2 hours to do it. I still haven't seen a reimbursement thru our open parts account. How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. Our techs...
Authorization code - 12/23/2008
What authorization code do you use to get labor op B1783 to pay? We replaced wipers on a Buick Enclave and looking for a dealer authorization code. Is it code "G"? Also - anyone else having to deal with outsourced DVM's?? Having warranty claim issues...
Re: BRAKE CLEANING - 12/24/2008
Agree with Mark,I use the caliper labor op for "brake Squeek" being in Montana see alot these.most likely would fall under maintenence however service manager signs off on for customer satisfaction.
Re: How would you handle ??? - 12/17/2008
I was taught that this would require two labor ops as there were two failures that can be described by two sets of CCCs. OLH should be reserved for additional repairs due to the original parts failure causing additional damage or wear.
BRAKE CLEANING - 12/18/2008
Does anyone have a closest to labor op for inspecting and cleaning the brakes on a vehicle with 12,000 miles on it? We used 3 cans of brake cleaner.
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
... Labor - (Aug 6, 2008) THIS IS IN GLOBAL CONNECT IN YOUR MESSAGES Service / Service / Service Operations / Service Operations / G_0000017321 HOPEFULLY THESE WILL HELP....
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
RECALL - 02/13/2009
... TO HAVE CAR TOWED TO JUNK YARD. (VEHICLE IS NOT RUNNING NOW DUE TO PLENUM FAILURE). WHAT ARE OUR OPTION? ...
COURTESY TRANSPORTATION REIMBURSEMENT - 02/20/2009
... IF THERE IS ANYTHING ELSE TO CLAIM FOR. I FOUND IN POLICIES AND PROCEDURES A LIST OF LABOR OPS, JUST WONDERING IF THERE IS ANYTHING ELSE-LIKE A DOCUMENT THAT WILL EXPLAIN IT A LITTLE MORE THOROUGHLY. THANKS IN ADVANCE !!!...
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... TO CLEAR THIS RECALL OFF THE VIS WITHOUT THE CUSTOMER BRINGING IN THE VEHICLE FOR THE WORK. I OPENED A REPAIR ORDER FOR THE VEHICLE AND CHARGED OUT THE RECALL LABOR OP WITH NO TIME OR PARTS WITH A STORY SIMILAR TO THE ONE ABOVE. I'M HOPING THAT WILL...
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/20/2009
I found E2180 - Insulator And/Or Bracket, Front Stabilizer Shaft At Frame - Replace. That's in the J&L Warranty Part Group to Labor Op Guide. I hope this helps
Warranty Wizard? - 01/27/2009
... Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get it sounds like something that I would like. Thanks...
Re: Diesel Coverage Clarification - 01/07/2009
I think '06 and earlier, you just had to look up the labor op and check for the coverage code. Should be the same as '07 and up I'd think.
Re: Case add credit for GMPP - 03/17/2009
I can never get any adds or even related labor ops to pay without calling in. For me, it just takes out one level of GGRRR and adds a different one, but then I'm not guessinghow they want it done
Monday morning brain fog-- goodwill question - 03/23/2009
... Then I thought goodwill? But it is over 2 yrs 24K for empowerment. Should I just use the spa opcode & H-route? I can't think....arghhhh!...
Re: J6354 - 03/13/2009
... [/quote] I used the reprogram warranty code. I also (mostly for a laugh) called DBC. They have opened a system inquiry as they do not show it as a good labor op for any veh. This same issue came up at our warranty club meeting and I will let you know...
Re: Cylinder head gasket replacement - 03/12/2009
... VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine the opcode will show up? ...
Re: Cylinder head gasket replacement - 03/12/2009
Ooops another LTG error. I think you should use both labor ops, but when using the second you need to partial time for repair overlap. If you techs are like mine they will not be upfront about this overlap so ck in SI for cylinder head gasket replacement...
HEARSE - 03/12/2009
ANYONE KNOW THE WARRANTY PROCEDURE FOR REPAIRS TO HEARSES. WE HAVE ONE IN FOR REPAIR TO THE REAR DOOR. NOT A STANDARD FEATURE ON CADILLACS. I WAS THINKING I WOULD USE THE REGULAR REAR DOOR LABOR OP AND SIGN IT CLOSEST LOP FOUND.
Re: Cylinder head gasket replacement - 03/26/2009
Follow up on this claim - When I initially submitted this claim - it paid one line but not the other (of course). It rejected for parts amount excessive for labor op. I had to call our DVM, H route it, and he took care of it to pay it.
Re: Oil leak diagnosis - 03/25/2009
... for a few days & return for inspection. If anything is truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Re: Cylinder head gasket replacement - 03/12/2009
Just looked it up in SI they have labor op J0508 for cylinder head gasket replacement for a Pontiac G6. Not sure if this will help or not.
Re: CHECK STRAP - 03/27/2009
Link Or Spring, Rear Door Hold Open - Left - Replace OPERATION NUMBER: B4491 LABOR TIME: 0.4 This should be what you're looking for.
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Service Update did not clear - 02/24/2009
I have a service update that still shows on our Service Update Bulletin link as open even though we completed it last Oct. It does show as closed in VIS and labor op shows in claim history. I tried calling DBC on it and they transferred me around a...
Re: WHERE CAN I FIND ??? - 02/24/2009
If they can not remove the CD to send back check this bulletin: 05-08-44-024. Gives labor op Z1241 and claim info for reimbursement of CD's, DVD's, etc.
Re: Rear Object Sensor question - 02/25/2009
I think I'd do it like you're thinking. One labor op, OLH for the rest with good comments. --I'd also re-verify with service mgr that it's not some kind of comeback or mis-diag. Almost sounds like maybe there's some component that controls all 3 that...
Door Hinge - 02/27/2009
I hope someone can help me:| We replaced both front lower door hinges on a 2007 Tahoe. The only opcode that I can find is B4010. Does this cover both doors? Thanks!
Re: Door Hinge - 02/27/2009
... be paid more then what is listed I would have the tech get with the service mgr for OLH. The labor op B4010 states for Front Side Door Upper Hinge & Lower Hinge Replacement, so I would like it should cover your issue. But tech may want a little extra...
Re: Rear Object Sensor question - 02/27/2009
Thanks for all your help everyone! For future claims, I used one opcode, OLH, one mix & one materials. I did not H-route yet, just gave it the E auth for extra time so far. Will update if H-routing is needed.
Re: What is the correct procedure? - 02/10/2009
... IS CUSTOMER PAY AND THE OTHER IS A PARTS WARRANTY. IF THE FIRST ONE WAS WARRANTY YOU WOULD NEED TO OPEN A SECOND RO FOR THE PARTS WARRANTY. ALSO I BELIEVE THAT AN EXTENDED WARRANTY IS CONSIDERED CUSTOMER PAY, SO YOU COULD HAVE THE FIRST ON AN EXTENDED...
coding fluid claims - 03/10/2009
I have to submit a claim for transmission fluid from the g.o.g. line. I know the cost goes into the net amount but I don't know which cc, fc or labor op to use. Any help with this one?
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
Looked up part group 6.760. Only opcodes that are in that group that go with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side...
Re: Deductible - 02/15/2010
... back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person. In comments put the date, mileage the part was ordered. Your support person will review...
... TO CLEAR THIS RECALL OFF THE VIS WITHOUT THE CUSTOMER BRINGING IN THE VEHICLE FOR THE WORK. I OPENED A REPAIR ORDER FOR THE VEHICLE AND CHARGED OUT THE RECALL LABOR OP WITH NO TIME OR PARTS WITH A STORY SIMILAR TO THE ONE ABOVE. I'M HOPING THAT WILL...
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/20/2009
I found E2180 - Insulator And/Or Bracket, Front Stabilizer Shaft At Frame - Replace. That's in the J&L Warranty Part Group to Labor Op Guide. I hope this helps
Warranty Wizard? - 01/27/2009
... Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get it sounds like something that I would like. Thanks...
Re: Diesel Coverage Clarification - 01/07/2009
I think '06 and earlier, you just had to look up the labor op and check for the coverage code. Should be the same as '07 and up I'd think.
Re: Case add credit for GMPP - 03/17/2009
I can never get any adds or even related labor ops to pay without calling in. For me, it just takes out one level of GGRRR and adds a different one, but then I'm not guessinghow they want it done
Monday morning brain fog-- goodwill question - 03/23/2009
... Then I thought goodwill? But it is over 2 yrs 24K for empowerment. Should I just use the spa opcode & H-route? I can't think....arghhhh!...
Re: J6354 - 03/13/2009
... [/quote] I used the reprogram warranty code. I also (mostly for a laugh) called DBC. They have opened a system inquiry as they do not show it as a good labor op for any veh. This same issue came up at our warranty club meeting and I will let you know...
Re: Cylinder head gasket replacement - 03/12/2009
... VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine the opcode will show up? ...
Re: Cylinder head gasket replacement - 03/12/2009
Ooops another LTG error. I think you should use both labor ops, but when using the second you need to partial time for repair overlap. If you techs are like mine they will not be upfront about this overlap so ck in SI for cylinder head gasket replacement...
HEARSE - 03/12/2009
ANYONE KNOW THE WARRANTY PROCEDURE FOR REPAIRS TO HEARSES. WE HAVE ONE IN FOR REPAIR TO THE REAR DOOR. NOT A STANDARD FEATURE ON CADILLACS. I WAS THINKING I WOULD USE THE REGULAR REAR DOOR LABOR OP AND SIGN IT CLOSEST LOP FOUND.
Re: Cylinder head gasket replacement - 03/26/2009
Follow up on this claim - When I initially submitted this claim - it paid one line but not the other (of course). It rejected for parts amount excessive for labor op. I had to call our DVM, H route it, and he took care of it to pay it.
Re: Oil leak diagnosis - 03/25/2009
... for a few days & return for inspection. If anything is truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Re: Cylinder head gasket replacement - 03/12/2009
Just looked it up in SI they have labor op J0508 for cylinder head gasket replacement for a Pontiac G6. Not sure if this will help or not.
Re: CHECK STRAP - 03/27/2009
Link Or Spring, Rear Door Hold Open - Left - Replace OPERATION NUMBER: B4491 LABOR TIME: 0.4 This should be what you're looking for.
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Service Update did not clear - 02/24/2009
I have a service update that still shows on our Service Update Bulletin link as open even though we completed it last Oct. It does show as closed in VIS and labor op shows in claim history. I tried calling DBC on it and they transferred me around a...
Re: WHERE CAN I FIND ??? - 02/24/2009
If they can not remove the CD to send back check this bulletin: 05-08-44-024. Gives labor op Z1241 and claim info for reimbursement of CD's, DVD's, etc.
Re: Rear Object Sensor question - 02/25/2009
I think I'd do it like you're thinking. One labor op, OLH for the rest with good comments. --I'd also re-verify with service mgr that it's not some kind of comeback or mis-diag. Almost sounds like maybe there's some component that controls all 3 that...
Door Hinge - 02/27/2009
I hope someone can help me:| We replaced both front lower door hinges on a 2007 Tahoe. The only opcode that I can find is B4010. Does this cover both doors? Thanks!
Re: Door Hinge - 02/27/2009
... be paid more then what is listed I would have the tech get with the service mgr for OLH. The labor op B4010 states for Front Side Door Upper Hinge & Lower Hinge Replacement, so I would like it should cover your issue. But tech may want a little extra...
Re: Rear Object Sensor question - 02/27/2009
Thanks for all your help everyone! For future claims, I used one opcode, OLH, one mix & one materials. I did not H-route yet, just gave it the E auth for extra time so far. Will update if H-routing is needed.
Re: What is the correct procedure? - 02/10/2009
... IS CUSTOMER PAY AND THE OTHER IS A PARTS WARRANTY. IF THE FIRST ONE WAS WARRANTY YOU WOULD NEED TO OPEN A SECOND RO FOR THE PARTS WARRANTY. ALSO I BELIEVE THAT AN EXTENDED WARRANTY IS CONSIDERED CUSTOMER PAY, SO YOU COULD HAVE THE FIRST ON AN EXTENDED...
coding fluid claims - 03/10/2009
I have to submit a claim for transmission fluid from the g.o.g. line. I know the cost goes into the net amount but I don't know which cc, fc or labor op to use. Any help with this one?
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
Looked up part group 6.760. Only opcodes that are in that group that go with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side...
Re: Deductible - 02/15/2010
... back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person. In comments put the date, mileage the part was ordered. Your support person will review...
Re: Vibe recalls #10018 - 02/15/2010
... as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website) under Tools/Publications. It has helped me numerous times when I'm looking...
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re:PDI - 02/19/2010
What is the correct way to claim labor op Z6999 fluids in Reynolds system? I am using zpdi trans type but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
There are no Z labor ops with the Global system. There is places where you put the amount for rentals, freight, dealer part purchase, fluids, etc in net. When you start with GWM just navigate thru it and you will learn.
Re: Global Warranty Management - 02/09/2010
For those on GWM, is it true that you only have 60 days from Job Card open date to get it paid? It used to be 180 days, if thats the case, my advisors are in for some trouble!
Re: DOCUMENT 2239750 STEERING AND FRONT SUSPENSION NOISE CONCERNS - 01/21/2010
I would use E9478 as my main labor op and put the time for the links in as OLH. Use my "E" authorization code and note the Service Bulletin number and OLH time for the links in comments.
Re: More Global Warranty questions - 02/03/2010
... shows a status of "failed". And the box that shows if it is "readable" or not says "no." I tried opening it anyway, and it will not let me. Any ideas?...
Re: More Global Warranty questions - 02/04/2010
The invoice is under vendor name: Warranty Operations/Global Warranty Management. It also shows Regular Warranty Claims with a credit amount that will match a Transaction Summary report from that day. Hope this helps.
Re: Service Certificate - 01/18/2010
ON DEALERWORLD GO TO MESSAGES AND SEARCH ARCHIVED MESSAGES. YOU CAN PUT THE OPERATION CODE OR THE MESSAGE NUMBER IN. THERE ARE SEVERAL GOING RIGHT NOW FOR THE "FREE AGENTS" & "PREFERRED PONTIAC". YOU MAY WANT TO PRINT BOTH:)
Re: GWM Smartcare Claim - 12/30/2009
ARE YOU SUBMITTING IT AS A CLAIM TYPE "0" (ZERO) MJ/98 WITH YOUR LABOR OP M0-- AND YOUR DOLLAR AMOUNT IN NET, WITH NO PARTS LISTED? THIS IS FOR THE WINS SYSTEM NOT SURE ABOUT GLOBAL WARRANTY
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
If it was me, I'd just give him what he flagged. I don't think it's up to the Warr. Admin. to do the up-flags! It's up to the tech to be aware of what the job pays, and flag accordingly. (just my opinion!)
Re: Global Warranty Management - 01/27/2010
I know I read somewhat about diag time but can't find it. A labor op pays .3 to perform & .3 to diag, I enter .3 in regular hrs & .3 in other hrs & everyone of these reject. Then I go into GWM to correct & no matter where I put .3 diag it won't accept...
Re: Global Warranty Management - 01/27/2010
For a Rental or shuttle you just add the amount to the line. You don't have to use a seperate labor op anymore. The system I use has a Misc amounts screen. GWM has them listed when you create the claim.
Re: WARRANTY CORE - 02/02/2010
... where the FOM said to put it and it rejected for misc amount excessive for that labor op. even with net ceiling exceeded checked. Then it says it's beyond self authorizers limits....
Re: GW QUESTION cause/complaint codes - 02/03/2010
Now the G8's are rolling in. We are losing BIG time not even meeting cost. It was nice of GM to send out such a FANTASTIC PROMO as a replay to opt out only. No one in our dealership saw that paper work.
Re: GW QUESTION cause/complaint codes - 02/03/2010
... on December 16, 2009 but was actually dated December 14, 2009. You had to send an email with an opt-out form by December 17,2009 to get out of providing this service. (very sneaky if you ask me, we didn't see it either). Your dealership is expected...
Re: More Global Warranty questions - 02/03/2010
I just submitted claims yesterday like you said, I did see the report like you said. Will the payment be on the "open account" thru GM? I did not see anything this morning if that is where it is sent to. I have a call in to our in house software p...
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Re: Global Warranty Management - 01/22/2010
... process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? [/quote] I'm on Reynolds also, and while the customer...
Seat Air Bag Cover - 09/15/2009
We replaced a plate for the left frt seat, side air bag on a 2009 Malibu. Part number 10365525/Retainer. I can not find a labor op or any thing close! Please Help
Re: Can you claim turning on after blow function on hvac? - 11/10/2009
... you are not installing an afterblow module or cooling coil coating, I believe that using the labor operation D3316 as outlined in the bulletin would be the "closest to" code. I have used it in the past and reduced the labor to 0.4. ...
Re: New DVM - 10/30/2009
... and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling like I am stuck in limbo!...
Can you claim turning on after blow function on hvac? - 10/23/2009
... about turning on the hvac after blow function. Can I claim through warranty, if so what labor operation and failure code? ...
Re: Global Warranty - 10/29/2009
... it's fall, and no idea when we start using it. Who should we ask? We have a new DVM/AVM Fixed Ops person who we haven't met yet... and I think he has a bunch more stores than our last DVM. Think he would know? ...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I'm sorry I did not read that correct. We had to order Camaro stripes back when we were installing them. We used a close to labor op, no labor and H-route to our rep.
... as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website) under Tools/Publications. It has helped me numerous times when I'm looking...
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re:PDI - 02/19/2010
What is the correct way to claim labor op Z6999 fluids in Reynolds system? I am using zpdi trans type but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
There are no Z labor ops with the Global system. There is places where you put the amount for rentals, freight, dealer part purchase, fluids, etc in net. When you start with GWM just navigate thru it and you will learn.
Re: Global Warranty Management - 02/09/2010
For those on GWM, is it true that you only have 60 days from Job Card open date to get it paid? It used to be 180 days, if thats the case, my advisors are in for some trouble!
Re: DOCUMENT 2239750 STEERING AND FRONT SUSPENSION NOISE CONCERNS - 01/21/2010
I would use E9478 as my main labor op and put the time for the links in as OLH. Use my "E" authorization code and note the Service Bulletin number and OLH time for the links in comments.
Re: More Global Warranty questions - 02/03/2010
... shows a status of "failed". And the box that shows if it is "readable" or not says "no." I tried opening it anyway, and it will not let me. Any ideas?...
Re: More Global Warranty questions - 02/04/2010
The invoice is under vendor name: Warranty Operations/Global Warranty Management. It also shows Regular Warranty Claims with a credit amount that will match a Transaction Summary report from that day. Hope this helps.
Re: Service Certificate - 01/18/2010
ON DEALERWORLD GO TO MESSAGES AND SEARCH ARCHIVED MESSAGES. YOU CAN PUT THE OPERATION CODE OR THE MESSAGE NUMBER IN. THERE ARE SEVERAL GOING RIGHT NOW FOR THE "FREE AGENTS" & "PREFERRED PONTIAC". YOU MAY WANT TO PRINT BOTH:)
Re: GWM Smartcare Claim - 12/30/2009
ARE YOU SUBMITTING IT AS A CLAIM TYPE "0" (ZERO) MJ/98 WITH YOUR LABOR OP M0-- AND YOUR DOLLAR AMOUNT IN NET, WITH NO PARTS LISTED? THIS IS FOR THE WINS SYSTEM NOT SURE ABOUT GLOBAL WARRANTY
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
If it was me, I'd just give him what he flagged. I don't think it's up to the Warr. Admin. to do the up-flags! It's up to the tech to be aware of what the job pays, and flag accordingly. (just my opinion!)
Re: Global Warranty Management - 01/27/2010
I know I read somewhat about diag time but can't find it. A labor op pays .3 to perform & .3 to diag, I enter .3 in regular hrs & .3 in other hrs & everyone of these reject. Then I go into GWM to correct & no matter where I put .3 diag it won't accept...
Re: Global Warranty Management - 01/27/2010
For a Rental or shuttle you just add the amount to the line. You don't have to use a seperate labor op anymore. The system I use has a Misc amounts screen. GWM has them listed when you create the claim.
Re: WARRANTY CORE - 02/02/2010
... where the FOM said to put it and it rejected for misc amount excessive for that labor op. even with net ceiling exceeded checked. Then it says it's beyond self authorizers limits....
Re: GW QUESTION cause/complaint codes - 02/03/2010
Now the G8's are rolling in. We are losing BIG time not even meeting cost. It was nice of GM to send out such a FANTASTIC PROMO as a replay to opt out only. No one in our dealership saw that paper work.
Re: GW QUESTION cause/complaint codes - 02/03/2010
... on December 16, 2009 but was actually dated December 14, 2009. You had to send an email with an opt-out form by December 17,2009 to get out of providing this service. (very sneaky if you ask me, we didn't see it either). Your dealership is expected...
Re: More Global Warranty questions - 02/03/2010
I just submitted claims yesterday like you said, I did see the report like you said. Will the payment be on the "open account" thru GM? I did not see anything this morning if that is where it is sent to. I have a call in to our in house software p...
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Re: Global Warranty Management - 01/22/2010
... process a warranty claim for the new GWM any customer pay lines have to be entered also with labor op, claim type & all the good stuff? If so, what are you guys using for customer pay labor op? [/quote] I'm on Reynolds also, and while the customer...
Seat Air Bag Cover - 09/15/2009
We replaced a plate for the left frt seat, side air bag on a 2009 Malibu. Part number 10365525/Retainer. I can not find a labor op or any thing close! Please Help
Re: Can you claim turning on after blow function on hvac? - 11/10/2009
... you are not installing an afterblow module or cooling coil coating, I believe that using the labor operation D3316 as outlined in the bulletin would be the "closest to" code. I have used it in the past and reduced the labor to 0.4. ...
Re: New DVM - 10/30/2009
... and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling like I am stuck in limbo!...
Can you claim turning on after blow function on hvac? - 10/23/2009
... about turning on the hvac after blow function. Can I claim through warranty, if so what labor operation and failure code? ...
Re: Global Warranty - 10/29/2009
... it's fall, and no idea when we start using it. Who should we ask? We have a new DVM/AVM Fixed Ops person who we haven't met yet... and I think he has a bunch more stores than our last DVM. Think he would know? ...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I'm sorry I did not read that correct. We had to order Camaro stripes back when we were installing them. We used a close to labor op, no labor and H-route to our rep.
Service Calls - 12/23/2009
... some of our customers prefer to call us directly for these services. I am unable to find any opcodes that would allow us to be paid for making a service call to a customer. Usually we jump start the vehicle & bring it to the dealership and make a repair....
Re: FOM form? - 12/10/2009
LOL, ya some time last night, it dawned on me...FOM has to be fixed operations mngr. don't you love it when the simplest things stump you??? thank you for your reply : )
PIT4816A Question - 12/10/2009
20008 Silverado has flickering dash lights, tech found excessive voltage drop & arcing on 3 cables. This document states if any arcing is found to replace the affected components and to replace any cable that has low voltage drop. My question is this:...
Re: 4TH of July - 06/23/2010
... No fireworks shows, no phones, no electricity, no TV, no mechanics, just family and the wide open spaces of the Rocky Mountains. Just bears, deer, elk and assorted wildlife....
Re: rental car - 06/21/2010
In Mays newsletter it list Z1000 as the new labor op for transportation with no repair. I have only applied for courtesy transport. Would you let me know if it pays for the rental
Re: Parts amount exceeds allowance.... - 06/21/2010
I tried moving the freon, lubricant and oil to misc but...."Misc net amount exceeds the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then...
Re: Z1000???? - 06/15/2010
Anyone know where I can find the info on the "Z1000" labor op? I remember seeing it but at this moment cant find it. Suffering from CRS today! Thanks in advance.
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: ZSCT-GMPP SMART CARE - 05/18/2010
Im sure this isnt correct, but I'va always used 9094 Follow Operation. Not sure what it is supposed to be use for, but all my claims have always paid fine.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/03/2010
Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM.
Re: HVAC ODOR - 06/30/2010
i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too
RECALL 10038 SAW AND SANDER - 07/29/2010
Anybody try to get reimbursed for the saw and sander for recall 10038 yet? They give you a labor op but how do you submit for it? I tried adding another line to the job card that we did the recall on and it rejected. I tried using a 9999999 VIN and of...
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
Yes, I used a second line and used the labor op V2278 and it paid the first line where we performed the recall but rejected the second line saying the "Field action has already been performed on VIN". I considered putting the amount in NET but that probably...
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
Do we have to put the saw/sander opcode in first & THEN run the recall? Seems to me when we had the Vibe recall for the accelerator pedal we had to put the reimbursement for floorplan in first, then the recall.... maybe any extras have to go in firs...
Re: R9995 - - 07/20/2010
I just got my monthly J&L packet and it has a great cheat sheet for could not duplicate labor ops. I gave copies to my service writers and my service manager. I had the same thing happen to me last week.
BCM - 1993 OLDS CUTLASS - 07/22/2010
TRYING TO SUBMIT FOR A BCM PT#88999208 ON A 1993 OLDS CUTLASS USING N4800.... BUT IT KEEPS REJECTING SAYING PT# NOT COMPATIBLE WITH LABOR OP ?????
Re: 2011 Duramax - 07/19/2010
Just a thought- don't forget to bill out any other fluids your tech added (i.e.- ps fluid, ww fluid, coolant, etc) as you won't be able to use the Z6999 fluid add opcode again.
Re: Warranty Rental VIN - 08/25/2010
i hate to keep them for bills too feel like one time is enough.wonder how they keep up with their paperwork,what is closed and what is open and if the dealer has a copy of the bill..guess we will never know..
Re: sprecial policy claim in gwm - 03/24/2010
[quote] Brian Curtis: Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to...
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
The one's I've tried have rejected if you include it in base time, but I did just do one that paid with the dye test time in the diag. time field, even though the labor op itself did not have an add time for diag.
Re: Part amount does not meet minimum/maximum requirement - 03/26/2010
This is on a 2009 HHR. And we did verify part cost thru EPIC. I've seen the parts price exceed limit for labor op before but not this 'does not meet min/max requirements'
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
I have had this happen on the G6. It was because it was and dealer installed accessory. The correct labor op was in the acc. section of the ltg. R9287
Re: PDI ADDS - 03/30/2010
I haven't had to do one of these yet myself but GM clarification bulletin #2 (G_0000050657) says that you submit a ZPDI claim with labor op Z6998 with the time as "additional published time" not base time. Hope this helps!
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
... some of our customers prefer to call us directly for these services. I am unable to find any opcodes that would allow us to be paid for making a service call to a customer. Usually we jump start the vehicle & bring it to the dealership and make a repair....
Re: FOM form? - 12/10/2009
LOL, ya some time last night, it dawned on me...FOM has to be fixed operations mngr. don't you love it when the simplest things stump you??? thank you for your reply : )
PIT4816A Question - 12/10/2009
20008 Silverado has flickering dash lights, tech found excessive voltage drop & arcing on 3 cables. This document states if any arcing is found to replace the affected components and to replace any cable that has low voltage drop. My question is this:...
Re: 4TH of July - 06/23/2010
... No fireworks shows, no phones, no electricity, no TV, no mechanics, just family and the wide open spaces of the Rocky Mountains. Just bears, deer, elk and assorted wildlife....
Re: rental car - 06/21/2010
In Mays newsletter it list Z1000 as the new labor op for transportation with no repair. I have only applied for courtesy transport. Would you let me know if it pays for the rental
Re: Parts amount exceeds allowance.... - 06/21/2010
I tried moving the freon, lubricant and oil to misc but...."Misc net amount exceeds the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then...
Re: Z1000???? - 06/15/2010
Anyone know where I can find the info on the "Z1000" labor op? I remember seeing it but at this moment cant find it. Suffering from CRS today! Thanks in advance.
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: ZSCT-GMPP SMART CARE - 05/18/2010
Im sure this isnt correct, but I'va always used 9094 Follow Operation. Not sure what it is supposed to be use for, but all my claims have always paid fine.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/03/2010
Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM.
Re: HVAC ODOR - 06/30/2010
i have used this labor operation D4450 ac systems analysis in the past for leak testing..pays .3 and extra for evac and recharge..i probably would have done the same thing not paying him .its very humid here in louisiana too
RECALL 10038 SAW AND SANDER - 07/29/2010
Anybody try to get reimbursed for the saw and sander for recall 10038 yet? They give you a labor op but how do you submit for it? I tried adding another line to the job card that we did the recall on and it rejected. I tried using a 9999999 VIN and of...
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
Yes, I used a second line and used the labor op V2278 and it paid the first line where we performed the recall but rejected the second line saying the "Field action has already been performed on VIN". I considered putting the amount in NET but that probably...
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
Do we have to put the saw/sander opcode in first & THEN run the recall? Seems to me when we had the Vibe recall for the accelerator pedal we had to put the reimbursement for floorplan in first, then the recall.... maybe any extras have to go in firs...
Re: R9995 - - 07/20/2010
I just got my monthly J&L packet and it has a great cheat sheet for could not duplicate labor ops. I gave copies to my service writers and my service manager. I had the same thing happen to me last week.
BCM - 1993 OLDS CUTLASS - 07/22/2010
TRYING TO SUBMIT FOR A BCM PT#88999208 ON A 1993 OLDS CUTLASS USING N4800.... BUT IT KEEPS REJECTING SAYING PT# NOT COMPATIBLE WITH LABOR OP ?????
Re: 2011 Duramax - 07/19/2010
Just a thought- don't forget to bill out any other fluids your tech added (i.e.- ps fluid, ww fluid, coolant, etc) as you won't be able to use the Z6999 fluid add opcode again.
Re: Warranty Rental VIN - 08/25/2010
i hate to keep them for bills too feel like one time is enough.wonder how they keep up with their paperwork,what is closed and what is open and if the dealer has a copy of the bill..guess we will never know..
Re: sprecial policy claim in gwm - 03/24/2010
[quote] Brian Curtis: Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to...
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
The one's I've tried have rejected if you include it in base time, but I did just do one that paid with the dye test time in the diag. time field, even though the labor op itself did not have an add time for diag.
Re: Part amount does not meet minimum/maximum requirement - 03/26/2010
This is on a 2009 HHR. And we did verify part cost thru EPIC. I've seen the parts price exceed limit for labor op before but not this 'does not meet min/max requirements'
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
I have had this happen on the G6. It was because it was and dealer installed accessory. The correct labor op was in the acc. section of the ltg. R9287
Re: PDI ADDS - 03/30/2010
I haven't had to do one of these yet myself but GM clarification bulletin #2 (G_0000050657) says that you submit a ZPDI claim with labor op Z6998 with the time as "additional published time" not base time. Hope this helps!
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Re: WATER LEAK - 04/23/2010
No, there isn't. You need to use B5410 for a body seam leak, or, if you have a location like a weatherstrip or housing, use that labor op and "H" route if many hours to find and clean up.
Re: REYNOLDS USERS! - 04/08/2010
DBC'S ANSWERS ARE LESS THAN USEFUL MOST OFTEN LATELY. H ROUTE THE CLAIM AND HOPE THAT IT PAYS! (WHATEVER IT IS) LAST DITCH OPERATION IS TO CALL DBC....
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
... have done the recall but recall not listed on VISS yet. We submit under the recall with that labor op. We H-route with comments stating that we are performing recall because vehicle falls within vin break but not listed yet. (These were stock vehicles)...
Re: DA report replacement? - 04/12/2010
On Global, under the "Analyze Warranty" tab select "Service Agent Analysis Summary Report". From there you can open a PDF with lots of info in it.
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
... outlined and will accept the described fixed reimbursement amout as payment in full unless an opt-out form was submitted. I recommed your Service Manager review the Dealer Guide, as any feedback to GM from your customers may create additional problems...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS...
Re: sprecial policy claim in gwm - 03/23/2010
Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done...
STRAIGHT TIME - 03/10/2010
IS THERE A CAP FOR STRAIGHT TIME OP CODES? I'M PRETTY SURE I SAW SOMEWHERE THAT THERE IS A CAP OF 3 HOURS. TECH DID PUSH RODS, HAS NEARYLY 5 HRS INTO THE JOB. J0587 SHOWS S.T.
Re: Global Warranty Question.. How long is it taking you claims to show paid on global? Mine show accepted but not paid.. - 03/11/2010
... the date section put in the date the transactions were submitted and click on view pdf. This will open your summary report for all claims from that date then just print it out. Good Luck! Christy...
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
HEY KATINA.... ITS NOT THAT IT PAID THE WRONG AMOUNT, IT HAS NOT PAID AT ALL -- SO WHEN I GO TO SUBMIT THRU GLOBAL IT WANTS A COMPLAINT / CAUSE CODE & TEXT - IT WONT LET ME GET BY THE LABOR OP BOX
Re: Global Warranty and ADP users - 03/08/2010
[quote] Heather: Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid...[/quote] So, are the cashiers able to cashier the customer...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through...
Re: THROTTLE BODY CLEANING - 02/25/2010
There is a bulletin out for that, but it doesn't have any op code listed. Not sure of the bulletin number. One of my techs told me about it last week. I'm having the tech punch the order for the time they spent on the repair and submit using throttle...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
I checked on global and it doesn't show the Sp for the fuel tank replacement for this vehicle.The labor op L1281 is an E1 emission item, it expired last October, would the goodwill parameters apply, were a 24/24 goodwill dealer.
Re: CBG PRE-OWNED LIMITED - 12/23/2011
... once you're registered, you can download the entire Certified Pre-Owned (Chevrolet, Buick, GMC) Operations Guide It's been invaluable to us. There are almost 5 pages of labor ops listed that are NOT covered....
PONTIAC G6 - CALIBRATION - 12/19/2011
... .... no codes found, performed torque sensor recalibration --- I cant seem to find any labor op /// any suggestions .... THANKS IN ADVANCE FOR ANY ASST !!!...
GMC YUKON: LIFTGATE MODULE - 12/21/2011
I HAVE A 2007 GMC YUKON (1GKFK66867J374223) We replaced PT#25889603 / Liftgate close actr mot cont module ** Unable to locate labor op** Have checked: part to labor op guide "no help" any asst greatly appreciated !!
Re: 2012 PDI TIMES - 11/21/2011
Look in SI, under the vehicle. If the VIN doesn't work, use the make and model of vehicle. Use op code Z7000, it will give you correct PDI times.
Re: GM FAMILY FIRST - 12/29/2011
look in September 2011 newsletter bottom of page 4 and top of page 5...message g_0000076380..there are four different labor ops depending on the amount of the service..HOPE THIS WHAT YOU ARE LOOKING FOR..
Silverado HD PDI form? - 01/03/2012
Just wondered how everyone determines when to use the Silverado HD PDI fom as opposed to the Silverado form? As far as I can tell from the VIN card decoder, there is no way to tell from the VIN and the Vehicle build doesn't seem to be much help either....
PDI 2012 VERANO - 01/04/2012
Can someone tell me where to go to find PDI for a 2012 veranos what labor op I use ? Thanks I look in the Warranty hlp cards and it dosent give me for Veranos unless Im missing something
Re: What should I do? - 12/06/2011
I was going to suggest the 'customer satisfaction' option if that manufacturer has it. Tells the manufacturer that it's not a defect but doing it for the customer.
Holiday Plans - 12/07/2011
Curious what everyone's plans are for the holidays. What hours are your dealerships operating? Since I've worked at this dealership, they typically work a half day on Christmas Eve, but since that lands on a Saturday, we are wondering if they will close....
Special Coverage rejects for T lops - 10/24/2011
I am trying to limit our rejects and I have several for "Lop T???? not covered under a master warranty". I have searched high and low in our Reynolds system for an option for special coverage and cannot locate anything. Any claim for Special Coverage...
Re: Business Choice - 09/15/2011
... labor paid to install the accessories but I was wondering if the accessories installed need zset ops submitted for them or do they get added to the build thru the business choice program? There's a lot up in the air on this for me and no one seems to...
No, there isn't. You need to use B5410 for a body seam leak, or, if you have a location like a weatherstrip or housing, use that labor op and "H" route if many hours to find and clean up.
Re: REYNOLDS USERS! - 04/08/2010
DBC'S ANSWERS ARE LESS THAN USEFUL MOST OFTEN LATELY. H ROUTE THE CLAIM AND HOPE THAT IT PAYS! (WHATEVER IT IS) LAST DITCH OPERATION IS TO CALL DBC....
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
... have done the recall but recall not listed on VISS yet. We submit under the recall with that labor op. We H-route with comments stating that we are performing recall because vehicle falls within vin break but not listed yet. (These were stock vehicles)...
Re: DA report replacement? - 04/12/2010
On Global, under the "Analyze Warranty" tab select "Service Agent Analysis Summary Report". From there you can open a PDF with lots of info in it.
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
... outlined and will accept the described fixed reimbursement amout as payment in full unless an opt-out form was submitted. I recommed your Service Manager review the Dealer Guide, as any feedback to GM from your customers may create additional problems...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS...
Re: sprecial policy claim in gwm - 03/23/2010
Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done...
STRAIGHT TIME - 03/10/2010
IS THERE A CAP FOR STRAIGHT TIME OP CODES? I'M PRETTY SURE I SAW SOMEWHERE THAT THERE IS A CAP OF 3 HOURS. TECH DID PUSH RODS, HAS NEARYLY 5 HRS INTO THE JOB. J0587 SHOWS S.T.
Re: Global Warranty Question.. How long is it taking you claims to show paid on global? Mine show accepted but not paid.. - 03/11/2010
... the date section put in the date the transactions were submitted and click on view pdf. This will open your summary report for all claims from that date then just print it out. Good Luck! Christy...
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
HEY KATINA.... ITS NOT THAT IT PAID THE WRONG AMOUNT, IT HAS NOT PAID AT ALL -- SO WHEN I GO TO SUBMIT THRU GLOBAL IT WANTS A COMPLAINT / CAUSE CODE & TEXT - IT WONT LET ME GET BY THE LABOR OP BOX
Re: Global Warranty and ADP users - 03/08/2010
[quote] Heather: Mark- We're on ADP and the whole RO stays open until I close it for warranty. If there is warranty on an RO our cashiers know to leave the RO open, even if the customer paid...[/quote] So, are the cashiers able to cashier the customer...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... those of you who have made the switch, would you recommend that i close the warranty claims i have open (that need to be H-routed) and let them reject, then resubmit in the new system... or should i just keep them open until i can H-route again through...
Re: THROTTLE BODY CLEANING - 02/25/2010
There is a bulletin out for that, but it doesn't have any op code listed. Not sure of the bulletin number. One of my techs told me about it last week. I'm having the tech punch the order for the time they spent on the repair and submit using throttle...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
I checked on global and it doesn't show the Sp for the fuel tank replacement for this vehicle.The labor op L1281 is an E1 emission item, it expired last October, would the goodwill parameters apply, were a 24/24 goodwill dealer.
Re: CBG PRE-OWNED LIMITED - 12/23/2011
... once you're registered, you can download the entire Certified Pre-Owned (Chevrolet, Buick, GMC) Operations Guide It's been invaluable to us. There are almost 5 pages of labor ops listed that are NOT covered....
PONTIAC G6 - CALIBRATION - 12/19/2011
... .... no codes found, performed torque sensor recalibration --- I cant seem to find any labor op /// any suggestions .... THANKS IN ADVANCE FOR ANY ASST !!!...
GMC YUKON: LIFTGATE MODULE - 12/21/2011
I HAVE A 2007 GMC YUKON (1GKFK66867J374223) We replaced PT#25889603 / Liftgate close actr mot cont module ** Unable to locate labor op** Have checked: part to labor op guide "no help" any asst greatly appreciated !!
Re: 2012 PDI TIMES - 11/21/2011
Look in SI, under the vehicle. If the VIN doesn't work, use the make and model of vehicle. Use op code Z7000, it will give you correct PDI times.
Re: GM FAMILY FIRST - 12/29/2011
look in September 2011 newsletter bottom of page 4 and top of page 5...message g_0000076380..there are four different labor ops depending on the amount of the service..HOPE THIS WHAT YOU ARE LOOKING FOR..
Silverado HD PDI form? - 01/03/2012
Just wondered how everyone determines when to use the Silverado HD PDI fom as opposed to the Silverado form? As far as I can tell from the VIN card decoder, there is no way to tell from the VIN and the Vehicle build doesn't seem to be much help either....
PDI 2012 VERANO - 01/04/2012
Can someone tell me where to go to find PDI for a 2012 veranos what labor op I use ? Thanks I look in the Warranty hlp cards and it dosent give me for Veranos unless Im missing something
Re: What should I do? - 12/06/2011
I was going to suggest the 'customer satisfaction' option if that manufacturer has it. Tells the manufacturer that it's not a defect but doing it for the customer.
Holiday Plans - 12/07/2011
Curious what everyone's plans are for the holidays. What hours are your dealerships operating? Since I've worked at this dealership, they typically work a half day on Christmas Eve, but since that lands on a Saturday, we are wondering if they will close....
Special Coverage rejects for T lops - 10/24/2011
I am trying to limit our rejects and I have several for "Lop T???? not covered under a master warranty". I have searched high and low in our Reynolds system for an option for special coverage and cannot locate anything. Any claim for Special Coverage...
Re: Business Choice - 09/15/2011
... labor paid to install the accessories but I was wondering if the accessories installed need zset ops submitted for them or do they get added to the build thru the business choice program? There's a lot up in the air on this for me and no one seems to...
2010 CAMARO - STRIPE - 10/10/2011
... stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op I get B7010 B8600 B8610 B8648 B8700 in which I dont believe any of these apply ???? Suggestions ???...
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
... it is just a key replacement, you STILL can only charge for the part and labor associated with the opcode: E7005 Door Lock and Ignition Lock Key Replacement Effective Date: Oct 1, 2011 OPERATION NUMBER: E7005 LABOR TIME: 0.2 Note: Includes key...
Sublet Windshield Replacement under Warranty - 10/03/2011
I have a job card that we replaced a GM windshield due to flaws within the glass. I'm not familar with sublet so I'm wondering if you submit with the labor op C0034 even if it was sublet?
refinishing wheels - 06/09/2011
I need some help on refinishing 4 wheels on an 08 aveo. can't find a labor op for it. anybody with some advice??
EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/09/2011
... I FOUND THE INFO UNDER DEALER EMPOWERMENT GOODWILL, BUT I CANT SEEM TO FIND A "LABOR OP" TO USE TO CLAIM THE PRICE OF THE GMPP CONTRACT ...
Re: CBG-CERTIFIED PRE-OWNED LIMITED WARRANTY - 07/14/2011
... full manual for Certified Pre-owned is available as a PDF and Appendix B has a full list of labor ops that are not covered. Includes Batteries, Tires, Wheels, any Paint/Metal labor ops, etc. ...
Accessories for "Business Choice" Sales Program - 05/17/2011
... at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but does anyone know how we get reimbursed for the labor to install the accessories? Thanks in advance....
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/06/2011
[quote] MARKC: For Reimbursements you should use the labor op for the repair performed, so you should use the spark plug labor op and put the amount of reimbursement in the reimbursement net item field. Sounds like it's likely goodwill also so I'd put...
Is there something wrong with SI? - 06/07/2011
Almost everything I look up on SI yesterday and today (especially on an 2007 Silverado 4wd), shows the labor op at the top of the page and then just a white page, no times.
2007 GMC YUKON - CROSSOVER SEAL - 08/24/2011
LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ????
Re: 2007 GMC YUKON - CROSSOVER SEAL - 08/29/2011
[quote] GMNL09526: LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ???? [/quote] How many miles are on vehicle?...
Re: I CLAIMS - 08/08/2011
If you mean a claim to submit for a PDI that did not auto pay, use IPDI claim type, op code Z7000. make sure you put in labor time.
warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...
Re: Special Policy 10240 with collateral damage - 07/29/2011
I think I'd get ahold of my FOM and they should allow you to put it through since it showed on VIS as open. I'd get that VIS printed out now, if you haven't already so you've got something printed out to back it up.
Customer Enthusiasm - 07/22/2011
... dealer. Now, is this customer enthusiasm? I know there have been changes made to that list of ops so now I am lost as to how to code it. Any help on this is appreciated!...
BODYSHOP REPAIRS - 07/27/2011
I have a 2009 pontiac vibe customer came in had roof rust by the windshield our tech fixed the roof rust at the edge of the winsheild what labor op can I use?
Re: BODYSHOP REPAIRS - 07/27/2011
I have a 2008 impala customer came in stated rear deck lid rusted tech repaired rust caused by molding. what labor op do I use?
Re: BODYSHOP REPAIRS - 07/27/2011
[quote] mpatten: I have a 2008 impala customer came in stated rear deck lid rusted tech repaired rust caused by molding. what labor op do I use? [/quote]
Re: Customer Enthusiasm - 07/28/2011
This doesn't sound like customer enthusiasm. The keys came "inoperable" so you are in a sense fixing them by recutting the keys. Submit under ZREG with the correct op for keys/transmitters.
Re: 2011 Malibu paint issue - 07/21/2011
THINK THE ROOF PANEL IS THE CLOSEST LABOR OP EVEN THOUGH IT'S NOT THE CORRECT LOCATION.. SORRY YOU MAY HAVE TO H ROUTE....IT'S ALMOST FRIDAY HANG IN THERE..
Re: Document vs Document ???? - 07/18/2011
ok, that IS kind of weird. Is the tech looking up the opcode? THAT is weird too. I didn't think they were supposed to do that. Anyhow, I would check to see what the opcode is by using the VIN and looking up the 1-2 shift solenoid. It may be that...
Re: SI - 02/14/2011
Global is killing me today. All the techs are whining about not being able to logon to si and it's slow going for me to get labor ops. GGRRRR!! HAPPY VDAY EVERYONE!
Re: GM Accessories added after vehicle delivery - 03/24/2011
PDI add times are submitted with labor operation Z6998, transaction type ZPDI. The time is entered in the additional time labor field. You can find a list of add times under VIN in SI.
Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
... We have been reinstalling bolt with loctie to secure and cylinder works fine. Is there tsb with an op code for this repair or what would be the closets. Thanks. ...
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
I have had a few of these here at our dealership. We just use the door lock cylinder R & R labor op code as closest to repair. I could find no TSB on it but that isn't real surprising.
... stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op I get B7010 B8600 B8610 B8648 B8700 in which I dont believe any of these apply ???? Suggestions ???...
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
... it is just a key replacement, you STILL can only charge for the part and labor associated with the opcode: E7005 Door Lock and Ignition Lock Key Replacement Effective Date: Oct 1, 2011 OPERATION NUMBER: E7005 LABOR TIME: 0.2 Note: Includes key...
Sublet Windshield Replacement under Warranty - 10/03/2011
I have a job card that we replaced a GM windshield due to flaws within the glass. I'm not familar with sublet so I'm wondering if you submit with the labor op C0034 even if it was sublet?
refinishing wheels - 06/09/2011
I need some help on refinishing 4 wheels on an 08 aveo. can't find a labor op for it. anybody with some advice??
EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/09/2011
... I FOUND THE INFO UNDER DEALER EMPOWERMENT GOODWILL, BUT I CANT SEEM TO FIND A "LABOR OP" TO USE TO CLAIM THE PRICE OF THE GMPP CONTRACT ...
Re: CBG-CERTIFIED PRE-OWNED LIMITED WARRANTY - 07/14/2011
... full manual for Certified Pre-owned is available as a PDF and Appendix B has a full list of labor ops that are not covered. Includes Batteries, Tires, Wheels, any Paint/Metal labor ops, etc. ...
Accessories for "Business Choice" Sales Program - 05/17/2011
... at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but does anyone know how we get reimbursed for the labor to install the accessories? Thanks in advance....
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/06/2011
[quote] MARKC: For Reimbursements you should use the labor op for the repair performed, so you should use the spark plug labor op and put the amount of reimbursement in the reimbursement net item field. Sounds like it's likely goodwill also so I'd put...
Is there something wrong with SI? - 06/07/2011
Almost everything I look up on SI yesterday and today (especially on an 2007 Silverado 4wd), shows the labor op at the top of the page and then just a white page, no times.
2007 GMC YUKON - CROSSOVER SEAL - 08/24/2011
LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ????
Re: 2007 GMC YUKON - CROSSOVER SEAL - 08/29/2011
[quote] GMNL09526: LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ???? [/quote] How many miles are on vehicle?...
Re: I CLAIMS - 08/08/2011
If you mean a claim to submit for a PDI that did not auto pay, use IPDI claim type, op code Z7000. make sure you put in labor time.
warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...
Re: Special Policy 10240 with collateral damage - 07/29/2011
I think I'd get ahold of my FOM and they should allow you to put it through since it showed on VIS as open. I'd get that VIS printed out now, if you haven't already so you've got something printed out to back it up.
Customer Enthusiasm - 07/22/2011
... dealer. Now, is this customer enthusiasm? I know there have been changes made to that list of ops so now I am lost as to how to code it. Any help on this is appreciated!...
BODYSHOP REPAIRS - 07/27/2011
I have a 2009 pontiac vibe customer came in had roof rust by the windshield our tech fixed the roof rust at the edge of the winsheild what labor op can I use?
Re: BODYSHOP REPAIRS - 07/27/2011
I have a 2008 impala customer came in stated rear deck lid rusted tech repaired rust caused by molding. what labor op do I use?
Re: BODYSHOP REPAIRS - 07/27/2011
[quote] mpatten: I have a 2008 impala customer came in stated rear deck lid rusted tech repaired rust caused by molding. what labor op do I use? [/quote]
Re: Customer Enthusiasm - 07/28/2011
This doesn't sound like customer enthusiasm. The keys came "inoperable" so you are in a sense fixing them by recutting the keys. Submit under ZREG with the correct op for keys/transmitters.
Re: 2011 Malibu paint issue - 07/21/2011
THINK THE ROOF PANEL IS THE CLOSEST LABOR OP EVEN THOUGH IT'S NOT THE CORRECT LOCATION.. SORRY YOU MAY HAVE TO H ROUTE....IT'S ALMOST FRIDAY HANG IN THERE..
Re: Document vs Document ???? - 07/18/2011
ok, that IS kind of weird. Is the tech looking up the opcode? THAT is weird too. I didn't think they were supposed to do that. Anyhow, I would check to see what the opcode is by using the VIN and looking up the 1-2 shift solenoid. It may be that...
Re: SI - 02/14/2011
Global is killing me today. All the techs are whining about not being able to logon to si and it's slow going for me to get labor ops. GGRRRR!! HAPPY VDAY EVERYONE!
Re: GM Accessories added after vehicle delivery - 03/24/2011
PDI add times are submitted with labor operation Z6998, transaction type ZPDI. The time is entered in the additional time labor field. You can find a list of add times under VIN in SI.
Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
... We have been reinstalling bolt with loctie to secure and cylinder works fine. Is there tsb with an op code for this repair or what would be the closets. Thanks. ...
Re: Aveo door lock cylinders falling in door panel. Is there a tsb for this? - 03/17/2011
I have had a few of these here at our dealership. We just use the door lock cylinder R & R labor op code as closest to repair. I could find no TSB on it but that isn't real surprising.
Core Reimbursements - 02/04/2011
... back? We had to return a transmission to the WPC so need to submit for the core. The Z7200 op is no longer good, right? Do I submit from the original claim as a net? For some reason there's is no concise explanation in the WPC bulletin on this that...
SATURN - COMPLIMENTARY MAINTENANCE CERTIFICATE - 02/23/2011
Could someone please tell me what the labor op is on these, I dont have the admin mess # to get detail - my advisor didnt get me a copy of the back of the certificate with the info I need
Do you check.....? - 02/23/2011
Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would...
Parts Warranty - 02/25/2011
Our Parts Dept sold a Fuel Tank Valve for a 1984 GMC Truck, it has failed and I need to do B claim. I can not find a labor op, HELP!
Re: Parts Warranty - 02/25/2011
A closest to operation from the Fuel & Exhaust group would be recommended in this situation. Feel free to forward the claim for additional help with an appropriate op via the Warranty Assistance Hotline (fax or email). Hotline information may found...
Re: Core Return - 02/26/2011
... core should be taken care of by the parts dept and you shouldn't have to do anything to it. Labor op Z7200 is the one I have used in the past for returning a core for inspection to WPC. I hope this helps....
Re: Acadia timing chain - 03/01/2011
Have your tech refer to Document ID: 1908933. This is for opcode J0768 Primary Timing Chain Replacement. It does not direct the tech to remove the engine for access to the chain. Therefore, I would not suggest including OLH for doing so.
Re: Z2262 - 03/08/2011
... the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope this helps...
CODE R - Not authorized - 03/11/2011
I have a reject involving a similar "F" labor op. Replaced a universal joint and then 5 months later we replaced the yoke so we had to replace the universal joint again. The claim is rejecting same we are not authorized for "r" authorization codes....
Re: ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
Yes it does. Look at the * on the labor op print out and it will tell you what you are entitled to. You can also get $25.00 freight compensation on some as well. You used to be able to submit for missed admin & frt fees up to 6 months back on ones...
Re: Reimburse customer for independent work? - 04/07/2011
YOU WOULD GET YOUR SERVICE ADVISOR TO WRITE A REPAIR ORDER OR JOB CARD AS THEY SAY NOW, LOOK UP THE LABOR OP AND TIME FOR THE REPAIR AND COST OF PARTS PLUS 40% AND PUT IT IN NET AMOUNT AND H ROUTE WITH COMMENTS TO YOUR REP FOR AUTH, AND ISSUE A CHECK...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician...
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM?...
Re: GM credit memos - 04/18/2011
You can print it directly from Global Warranty. Under the Reconcile Results Tab click on 'View Transaction Summary Report' enter the date and it opens a pdf.
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
... TO SEEK 50% REIMBURSEMENT AUTH BY GM..... I AM HAVING TROUBLE FINDING ANY DOCUMENT ON WHAT LABOR OP TO USE (THAT SOUNDS CORRECT) ---- ANY SUGGESTIONS ???...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... 038...not only for auth code not allowed but for related repairs and parts allowance for labor op J5650..i had problems fixing this on reynolds i went on global warranty and coded it for related repairs and parts ceiling exceded and it went thought ...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/01/2010
has anyone submitted a LPO pdi assessory claim labor op Z6998???i did one yesterday like i always do and it rejected:additonal published time supplemental labor hours not allowed for Labor code z6998..the parts we installed were not in the vehicle build..do...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle.
Re: LPO for Camaro - 12/29/2010
... PDI Add and find the RPO code that applies. When submitting the claim you will use PDI ADD opcode Z6998, put any labor associated into the additional time field and leave parts OFF of the claim (they should have been shipped with the vehicle). IF...
Re: 2005 SUBURBAN - FUEL LEVEL SENSOR - 11/11/2010
Usually if you can't select another date to the side there it means there haven't been any changes to the labor op time. I'd try calling DBC - they may have to do a system inquiry.
Re: PDI TIME - 12/08/2010
GLOBAL CONNECT WILL HAVE IT UNDER THE YEAR MAKE AND MODEL JUST PUT IN Z7000 IN THE LABOR OP SLOT AND IT'LL COME RIGHT UP. IT COMES UP AS 1.3.
Re: DMA Authorization Form - 12/14/2010
The form is called Fixed Operations Manager Authorization. The form was faxed to us by our service rep. Must be filled out and scanned in and e-mailed to rep, they send it from there. There is 2 phone numbers on the form for questions. WSC (866)446-2900...
... back? We had to return a transmission to the WPC so need to submit for the core. The Z7200 op is no longer good, right? Do I submit from the original claim as a net? For some reason there's is no concise explanation in the WPC bulletin on this that...
SATURN - COMPLIMENTARY MAINTENANCE CERTIFICATE - 02/23/2011
Could someone please tell me what the labor op is on these, I dont have the admin mess # to get detail - my advisor didnt get me a copy of the back of the certificate with the info I need
Do you check.....? - 02/23/2011
Every month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would...
Parts Warranty - 02/25/2011
Our Parts Dept sold a Fuel Tank Valve for a 1984 GMC Truck, it has failed and I need to do B claim. I can not find a labor op, HELP!
Re: Parts Warranty - 02/25/2011
A closest to operation from the Fuel & Exhaust group would be recommended in this situation. Feel free to forward the claim for additional help with an appropriate op via the Warranty Assistance Hotline (fax or email). Hotline information may found...
Re: Core Return - 02/26/2011
... core should be taken care of by the parts dept and you shouldn't have to do anything to it. Labor op Z7200 is the one I have used in the past for returning a core for inspection to WPC. I hope this helps....
Re: Acadia timing chain - 03/01/2011
Have your tech refer to Document ID: 1908933. This is for opcode J0768 Primary Timing Chain Replacement. It does not direct the tech to remove the engine for access to the chain. Therefore, I would not suggest including OLH for doing so.
Re: Z2262 - 03/08/2011
... the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope this helps...
CODE R - Not authorized - 03/11/2011
I have a reject involving a similar "F" labor op. Replaced a universal joint and then 5 months later we replaced the yoke so we had to replace the universal joint again. The claim is rejecting same we are not authorized for "r" authorization codes....
Re: ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
Yes it does. Look at the * on the labor op print out and it will tell you what you are entitled to. You can also get $25.00 freight compensation on some as well. You used to be able to submit for missed admin & frt fees up to 6 months back on ones...
Re: Reimburse customer for independent work? - 04/07/2011
YOU WOULD GET YOUR SERVICE ADVISOR TO WRITE A REPAIR ORDER OR JOB CARD AS THEY SAY NOW, LOOK UP THE LABOR OP AND TIME FOR THE REPAIR AND COST OF PARTS PLUS 40% AND PUT IT IN NET AMOUNT AND H ROUTE WITH COMMENTS TO YOUR REP FOR AUTH, AND ISSUE A CHECK...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician...
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
... and cracked the window while trying to get the to the lock inside the door so that it could be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM?...
Re: GM credit memos - 04/18/2011
You can print it directly from Global Warranty. Under the Reconcile Results Tab click on 'View Transaction Summary Report' enter the date and it opens a pdf.
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
... TO SEEK 50% REIMBURSEMENT AUTH BY GM..... I AM HAVING TROUBLE FINDING ANY DOCUMENT ON WHAT LABOR OP TO USE (THAT SOUNDS CORRECT) ---- ANY SUGGESTIONS ???...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... 038...not only for auth code not allowed but for related repairs and parts allowance for labor op J5650..i had problems fixing this on reynolds i went on global warranty and coded it for related repairs and parts ceiling exceded and it went thought ...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/01/2010
has anyone submitted a LPO pdi assessory claim labor op Z6998???i did one yesterday like i always do and it rejected:additonal published time supplemental labor hours not allowed for Labor code z6998..the parts we installed were not in the vehicle build..do...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/04/2010
Don't you do those with the R labor op and not charge labor. It gets added to the build after the fact and we do an add tag for the window sticker and add the price of the accessory to the vehicle.
Re: LPO for Camaro - 12/29/2010
... PDI Add and find the RPO code that applies. When submitting the claim you will use PDI ADD opcode Z6998, put any labor associated into the additional time field and leave parts OFF of the claim (they should have been shipped with the vehicle). IF...
Re: 2005 SUBURBAN - FUEL LEVEL SENSOR - 11/11/2010
Usually if you can't select another date to the side there it means there haven't been any changes to the labor op time. I'd try calling DBC - they may have to do a system inquiry.
Re: PDI TIME - 12/08/2010
GLOBAL CONNECT WILL HAVE IT UNDER THE YEAR MAKE AND MODEL JUST PUT IN Z7000 IN THE LABOR OP SLOT AND IT'LL COME RIGHT UP. IT COMES UP AS 1.3.
Re: DMA Authorization Form - 12/14/2010
The form is called Fixed Operations Manager Authorization. The form was faxed to us by our service rep. Must be filled out and scanned in and e-mailed to rep, they send it from there. There is 2 phone numbers on the form for questions. WSC (866)446-2900...
Re: TIRES - 12/14/2010
I don't this you can submit for a road force balance. GM only allows for a regular mount and balance, time is under op code.
Window out of calibration - 02/24/2012
I have a 2011 Cruze: Complaint-Drivers front window once closed will open on own... Correction-connected GDS2, cleared currect window learn valve & performed window relearn **** this is new to me, how would I code this ??
Re: Transportation Damage Submissions - 02/06/2012
We have our own body shop so that makes my t claims much easier. The biggest issue we have is finding the right labor op for the repairs. We do the warranty paint repairs for the local Ford dealer just down the street, too, between them and hail claims,...
Re: CBG PRE-OWNED LIMITED - 01/25/2012
We bill out the entire amount then we write off the balance to advertising. I'm going to have to beat my service advisors over the head with that 5 page list of uncovered labor ops!
Re: CURIOUS ABOUT PAY - 01/25/2012
... NO MONEY ATTACHED,BUT DO THEY REALIZE THE MONEY LOST IF WE DIDN'T DO OUR JOBS RIGHT!!!!!!JUST MY OPINION!!!!...
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
Re: CUST BROKE DOWN - 01/17/2012
you may want to call your rep, i had something like this and my rep gave me a labor op to use put the whole amount in net and h route to him for auth..make sure you have all the customers receipts for what they want reimbursement for...hope this help...
"Problems Encountered during financial posting" - 02/02/2012
... financial posting" followed by Warning 123 " This transaction is being reviewed by GM Warranty Operations" after I hit Submit button when I should be getting my transaction number and payment amount. What the heck is this about, anyone else getting...
Re: - 02/02/2012
i submitted one yesterday for the oil change with no problem.. labor ops i use are z2367 for oil change and z2365 for 20 dollars off service..havent had any today...
Re: - 02/02/2012
must not be the same labor ops for all dealers, mine are Z2367 for lof and Z2365 for $20 off service. there are so many i have to stay on top of these too...
re: "Problems Encountered during financial posting" - 02/02/2012
[quote] conny: must not be the same labor ops for all dealers, mine are Z2367 for lof and Z2365 for $20 off service. there are so many i have to stay on top of these too... [/quote] I've noticed Chevy, Buick, GMC & Pontiac all have different Z ops for...
Re: - 02/02/2012
WE ARE A BUICK GMC AND USED TO BE PONTIAC. YEP BRILLIANT WHY COULDNT THEY BE ALL THE SAME LABOR OP!!WE ALSO HAVE THE 5 DOLLAR DEXOS, THE PONTIAC 20 DOLLAR LOF AND TIRE ROTATION AND THATS FOR 4 TIMES, AND WHO KNOWS WHAT ELSE, THATS WHY I HAVE MY CHEAT...
Rust through perforation repairs - 02/27/2012
I have a questions. How is "EXTENSIVE DAMAGE" determined? Document ID: 1711205 states: Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5 hours of labor time...
Re: Rust through perforation repairs - 02/27/2012
[quote] GMNL09526: I have a questions. How is "EXTENSIVE DAMAGE" determined? Document ID: 1711205 states: Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5...
Re: another processing problem - 03/08/2012
had a diesel exhaust fluid add this morning and had the same problem, went back to the header and it opened up , not sure what the problem was...claim went thru after ok...cant say about rentals havent had any....
Rental days? - 03/09/2012
How many days rental are you allowed before getting authorizion 3 or 5 days ? my service manager and I have a difference in opinion. Thanks
GM Tire Program - 04/12/2012
... as a parts warranty. The problem is, in the Pre-Auth menu there's no Part Warranty-Dealer Install option for Tire PRA. Help! Who knows about the tire program? I hate to say I don't have a clue but in this instance I really don't....
TRANSPORTATION CLAIM OLH - 04/11/2012
... I read in the jl warranty manual that you can claim up to 8 hours OLT on paint and refinish labor ops? I submitted and it rejected for too much OLH. PLEASE HELP! ...
Powertrain Coverage -transfer case - 06/13/2012
... power train? I submitted it in and it rejected stating I needed to put an Auth A. we used labor op K4122. any help would be great. Thanks...
Re: Powertrain Coverage -transfer case - 06/14/2012
Well, since the op is covered under powertrain as you already know, the only thing I can think of is the delivery date. Based on the delivery date they may be considering the vehicle over 5 years old? We have had this problem with delivery dates/model...
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
... for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close the required action. Please jog my memory. Th...
Re: uploading attachments in global - 05/30/2012
... attachment after a job card has been paid but I would think that if you're using the debit/credit option to make an adjustment then the process would be the same. Just click on attatchment and browse for your document to add it. Good luck!...
Re: GM Tire Program - 04/12/2012
... TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER THAT IT'S ONLY FOR LIKE TRANS OR ENGINE REPLACEMENTS....
Re: GMPP SMARTCARE MAINTENANCE - 04/27/2012
See message G_0000106394 released on 02/01/2012. There is an attachment with all operation codes and amounts. Hope this helps.
I don't this you can submit for a road force balance. GM only allows for a regular mount and balance, time is under op code.
Window out of calibration - 02/24/2012
I have a 2011 Cruze: Complaint-Drivers front window once closed will open on own... Correction-connected GDS2, cleared currect window learn valve & performed window relearn **** this is new to me, how would I code this ??
Re: Transportation Damage Submissions - 02/06/2012
We have our own body shop so that makes my t claims much easier. The biggest issue we have is finding the right labor op for the repairs. We do the warranty paint repairs for the local Ford dealer just down the street, too, between them and hail claims,...
Re: CBG PRE-OWNED LIMITED - 01/25/2012
We bill out the entire amount then we write off the balance to advertising. I'm going to have to beat my service advisors over the head with that 5 page list of uncovered labor ops!
Re: CURIOUS ABOUT PAY - 01/25/2012
... NO MONEY ATTACHED,BUT DO THEY REALIZE THE MONEY LOST IF WE DIDN'T DO OUR JOBS RIGHT!!!!!!JUST MY OPINION!!!!...
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
Re: CUST BROKE DOWN - 01/17/2012
you may want to call your rep, i had something like this and my rep gave me a labor op to use put the whole amount in net and h route to him for auth..make sure you have all the customers receipts for what they want reimbursement for...hope this help...
"Problems Encountered during financial posting" - 02/02/2012
... financial posting" followed by Warning 123 " This transaction is being reviewed by GM Warranty Operations" after I hit Submit button when I should be getting my transaction number and payment amount. What the heck is this about, anyone else getting...
Re: - 02/02/2012
i submitted one yesterday for the oil change with no problem.. labor ops i use are z2367 for oil change and z2365 for 20 dollars off service..havent had any today...
Re: - 02/02/2012
must not be the same labor ops for all dealers, mine are Z2367 for lof and Z2365 for $20 off service. there are so many i have to stay on top of these too...
re: "Problems Encountered during financial posting" - 02/02/2012
[quote] conny: must not be the same labor ops for all dealers, mine are Z2367 for lof and Z2365 for $20 off service. there are so many i have to stay on top of these too... [/quote] I've noticed Chevy, Buick, GMC & Pontiac all have different Z ops for...
Re: - 02/02/2012
WE ARE A BUICK GMC AND USED TO BE PONTIAC. YEP BRILLIANT WHY COULDNT THEY BE ALL THE SAME LABOR OP!!WE ALSO HAVE THE 5 DOLLAR DEXOS, THE PONTIAC 20 DOLLAR LOF AND TIRE ROTATION AND THATS FOR 4 TIMES, AND WHO KNOWS WHAT ELSE, THATS WHY I HAVE MY CHEAT...
Rust through perforation repairs - 02/27/2012
I have a questions. How is "EXTENSIVE DAMAGE" determined? Document ID: 1711205 states: Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5 hours of labor time...
Re: Rust through perforation repairs - 02/27/2012
[quote] GMNL09526: I have a questions. How is "EXTENSIVE DAMAGE" determined? Document ID: 1711205 states: Labor operations in this section are to be used for the repair of rust through perforation damage. All labor operations listed below allow 1.5...
Re: another processing problem - 03/08/2012
had a diesel exhaust fluid add this morning and had the same problem, went back to the header and it opened up , not sure what the problem was...claim went thru after ok...cant say about rentals havent had any....
Rental days? - 03/09/2012
How many days rental are you allowed before getting authorizion 3 or 5 days ? my service manager and I have a difference in opinion. Thanks
GM Tire Program - 04/12/2012
... as a parts warranty. The problem is, in the Pre-Auth menu there's no Part Warranty-Dealer Install option for Tire PRA. Help! Who knows about the tire program? I hate to say I don't have a clue but in this instance I really don't....
TRANSPORTATION CLAIM OLH - 04/11/2012
... I read in the jl warranty manual that you can claim up to 8 hours OLT on paint and refinish labor ops? I submitted and it rejected for too much OLH. PLEASE HELP! ...
Powertrain Coverage -transfer case - 06/13/2012
... power train? I submitted it in and it rejected stating I needed to put an Auth A. we used labor op K4122. any help would be great. Thanks...
Re: Powertrain Coverage -transfer case - 06/14/2012
Well, since the op is covered under powertrain as you already know, the only thing I can think of is the delivery date. Based on the delivery date they may be considering the vehicle over 5 years old? We have had this problem with delivery dates/model...
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
... for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close the required action. Please jog my memory. Th...
Re: uploading attachments in global - 05/30/2012
... attachment after a job card has been paid but I would think that if you're using the debit/credit option to make an adjustment then the process would be the same. Just click on attatchment and browse for your document to add it. Good luck!...
Re: GM Tire Program - 04/12/2012
... TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER THAT IT'S ONLY FOR LIKE TRANS OR ENGINE REPLACEMENTS....
Re: GMPP SMARTCARE MAINTENANCE - 04/27/2012
See message G_0000106394 released on 02/01/2012. There is an attachment with all operation codes and amounts. Hope this helps.
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
We use olh for the second "side" anytime there's only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech and it should ...
Re: Z2399 On Chev Spark - 07/23/2012
G_0000140935 7/12/12 CLAIM SUBMITTED AS ZREG OP, DURING TEST DRIVE DID TECH CONTACT ON-STAR. "After you have completed the quality assessment you are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part...
Re: Special Coverage #11135 - 08/07/2012
The tool is submitted on separate line with T opcode provided with the cost of the tool in net. If this rejects as stating that the policy has already been done (because the repair line being paid may clear the special policy), then route it explaining...
Re: how would you submit this claim!! - 08/01/2012
Use the hub/bearing operation code with all the parts on that line with a P Auth. Code. If it is beyond your empowerment, route it for approval because the hub legitimately caused the others to fail.
Re: how would you submit this claim!! - 08/02/2012
claim rejected code 067 other parts on claim not compatible with labor op E2321..DBC says to h route but when i do that , it tells me GM auth request not allowed--within service agent self auth limits..Now I am confused..suggestions please !!!
Accessory Warranty - 06/25/2012
... warranty on the cover that rejected because part price. The part price was correct and the labor op was correct, but it had to be H-routed anyway. The DM rejected the claim stating that a bent part was not covered under warranty "transit damage not...
Re: Debit - 06/26/2012
THE ONLY ONE I USED WAS THE Z2236 ITS BEEN A WHILE SINCE I SUBMITTED ONE , WOULD BE NICE IF GM MADE IT EASY AND USE DIFFERENT LABOR OPS , GUESS I WILL WAIT AND SEE IF I GET ANY...THANKS FOR THE HEADS UP.
Re: Debit - 06/27/2012
... to be with them! The next thing is they will probably debit everyone back that has the same labor ops on different coupons, even though it is their own fault! We lose money on these stupid coupons to begin with, get a measly 20.00? ...
Cylinder Head Gaskets (Diesel Engine) - 07/19/2012
... cylinder head gaskets on this vehicle which was an engine code "D"... In S.I. there isnt a labor op for "both" for a diesel -- MY question: should I submit this as 1-line with OLH (deducting say 4-hrs overlap) **OR** attempt to separate into 2-lines...
Re: CAC / GMPP SMARTCARE - 07/19/2012
If you are asking how to submit for the GMPP Smartcare maintenance, use the correct operation code for the oil change (depends on your retail price of oil change, M0011 - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
... of sale type, goodwill auth, policy auth. The repair you had unless it's using the same labor op is a related repair. Any using the same letter in the labor op are usually considered related/repeat. Since GM's "update" they only see repeat repairs,...
Is anyone else using Arkona? - 10/04/2012
... internal firewall errors. I haven't changed my password so that isn't the issue. I've had a case open with Arkona for a week now and they still can't get it fixed. Just wondering if anyone else was having issues as well. ...
campaign report - 10/08/2012
My mind is a blank. i want to print an open report on camp 11055 only, not one for everything is there a way?? thought i was able to print one a while back not sure...any help will be appreciated..thanks..
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
Generally, there should be a Z labor op, along with a number to put in comments (71-xxxxxx...). Is it just an email? Or did the customer also receive a letter? I imagine it would be worth a call with the VIN#.
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... has two contadictory statements. under the flow/flush test procedure it states "all labor operations that include removal of the transmission from the vehicle and require the oil pan or side cover to be removed include labor time to flush the transmission...
Re: Reynolds and Reynolds - 08/22/2012
... would be once and done already! There are too many different systems out there but that's just my opinion....
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Re: Special Coverage #11135 - 08/08/2012
... to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/09/2012
GM should have a separate labor code for this tensioner. It should not require a closest op. I have done request for reviews in the past successfully pointing out the error of omission. Then they can correct the LTG by adding the necessary labor code...
Re: how would you submit this claim!! - 08/03/2012
It does not make any sense that the claim is within self-auth limits if there are parts incompatible to the labor operation. You should be able to h-route this claim. I would suggest you call the DBC because assuming every other aspect of your claim makes...
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
Re: Goodwill on GM Certified Pre-Owned? - 08/17/2012
... vehicle has purchased vehicles from your dealer and could be a loyal customer...so many different options could take place....
Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
Just ran across this on Saturday and couldn't believe it! 2010 Equinox labor op J5650 was covered under powertrain 07-09, but they stopped covering it in 2010, now that's just taken a hunk of value out of the powertrain warranty selling points.
Christmas Eve Hours - 12/18/2012
Hi! I was just wondering what everyone's hours are or if they are open on Christmas Eve? Our manager has still not decided....
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
I dont like getting stuck with those kind of claims where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got...
We use olh for the second "side" anytime there's only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech and it should ...
Re: Z2399 On Chev Spark - 07/23/2012
G_0000140935 7/12/12 CLAIM SUBMITTED AS ZREG OP, DURING TEST DRIVE DID TECH CONTACT ON-STAR. "After you have completed the quality assessment you are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part...
Re: Special Coverage #11135 - 08/07/2012
The tool is submitted on separate line with T opcode provided with the cost of the tool in net. If this rejects as stating that the policy has already been done (because the repair line being paid may clear the special policy), then route it explaining...
Re: how would you submit this claim!! - 08/01/2012
Use the hub/bearing operation code with all the parts on that line with a P Auth. Code. If it is beyond your empowerment, route it for approval because the hub legitimately caused the others to fail.
Re: how would you submit this claim!! - 08/02/2012
claim rejected code 067 other parts on claim not compatible with labor op E2321..DBC says to h route but when i do that , it tells me GM auth request not allowed--within service agent self auth limits..Now I am confused..suggestions please !!!
Accessory Warranty - 06/25/2012
... warranty on the cover that rejected because part price. The part price was correct and the labor op was correct, but it had to be H-routed anyway. The DM rejected the claim stating that a bent part was not covered under warranty "transit damage not...
Re: Debit - 06/26/2012
THE ONLY ONE I USED WAS THE Z2236 ITS BEEN A WHILE SINCE I SUBMITTED ONE , WOULD BE NICE IF GM MADE IT EASY AND USE DIFFERENT LABOR OPS , GUESS I WILL WAIT AND SEE IF I GET ANY...THANKS FOR THE HEADS UP.
Re: Debit - 06/27/2012
... to be with them! The next thing is they will probably debit everyone back that has the same labor ops on different coupons, even though it is their own fault! We lose money on these stupid coupons to begin with, get a measly 20.00? ...
Cylinder Head Gaskets (Diesel Engine) - 07/19/2012
... cylinder head gaskets on this vehicle which was an engine code "D"... In S.I. there isnt a labor op for "both" for a diesel -- MY question: should I submit this as 1-line with OLH (deducting say 4-hrs overlap) **OR** attempt to separate into 2-lines...
Re: CAC / GMPP SMARTCARE - 07/19/2012
If you are asking how to submit for the GMPP Smartcare maintenance, use the correct operation code for the oil change (depends on your retail price of oil change, M0011 - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
... of sale type, goodwill auth, policy auth. The repair you had unless it's using the same labor op is a related repair. Any using the same letter in the labor op are usually considered related/repeat. Since GM's "update" they only see repeat repairs,...
Is anyone else using Arkona? - 10/04/2012
... internal firewall errors. I haven't changed my password so that isn't the issue. I've had a case open with Arkona for a week now and they still can't get it fixed. Just wondering if anyone else was having issues as well. ...
campaign report - 10/08/2012
My mind is a blank. i want to print an open report on camp 11055 only, not one for everything is there a way?? thought i was able to print one a while back not sure...any help will be appreciated..thanks..
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
Generally, there should be a Z labor op, along with a number to put in comments (71-xxxxxx...). Is it just an email? Or did the customer also receive a letter? I imagine it would be worth a call with the VIN#.
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... has two contadictory statements. under the flow/flush test procedure it states "all labor operations that include removal of the transmission from the vehicle and require the oil pan or side cover to be removed include labor time to flush the transmission...
Re: Reynolds and Reynolds - 08/22/2012
... would be once and done already! There are too many different systems out there but that's just my opinion....
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Re: Special Coverage #11135 - 08/08/2012
... to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that labor op (T5874) and part #. If that wasn't what you were asking, I apologize. [/quote] I did that but: It rejected...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/09/2012
GM should have a separate labor code for this tensioner. It should not require a closest op. I have done request for reviews in the past successfully pointing out the error of omission. Then they can correct the LTG by adding the necessary labor code...
Re: how would you submit this claim!! - 08/03/2012
It does not make any sense that the claim is within self-auth limits if there are parts incompatible to the labor operation. You should be able to h-route this claim. I would suggest you call the DBC because assuming every other aspect of your claim makes...
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
Re: Goodwill on GM Certified Pre-Owned? - 08/17/2012
... vehicle has purchased vehicles from your dealer and could be a loyal customer...so many different options could take place....
Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
Just ran across this on Saturday and couldn't believe it! 2010 Equinox labor op J5650 was covered under powertrain 07-09, but they stopped covering it in 2010, now that's just taken a hunk of value out of the powertrain warranty selling points.
Christmas Eve Hours - 12/18/2012
Hi! I was just wondering what everyone's hours are or if they are open on Christmas Eve? Our manager has still not decided....
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
I dont like getting stuck with those kind of claims where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got...
Re: Complaint Codes - 01/16/2013
Same here, I'm on Reynolds and am getting a lot of messages for non compatible complaint codes to the labor op even though they are correct. I've submitted those on Global and they're going through.
Re: Who's your boss? - 01/08/2013
I work for a large chain of dealers and I have 2 bosses. Both the Fixed Ops Director and one of the service managers. The controller made it mandatory that we work in the main office though, because the prior warranty admin was screwing the schedules...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
It is very frustrating to see this happen , i have seen it alot on this forum some warranty adms not knowing how to handle a problem claim given to them,my opinion all service managers need to be aware of everything happening in their shop..
Who's your boss? - 12/28/2012
... to the service manager but I've heard many report to the general manager? Does anyone have an opinion on this? I can understand how reporting only to the service manager can be viewed as taking care of their interests alone. Just curious.......
Customer Satisfaction 10287C ended 10/31/2012 - 11/02/2012
Just wanted to give you a heads up....the Job Card I was processing showed on the VIN stat that the program was still open. I tried putting it through, but it rejected because it was "expired". I spoke to the DBC and they weren't very forgiving because...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/06/2012
We had one on November 1st. The advisor attached the VIS to the job card, where it stated the recall was open. I still had to authorize with an A. Everyone has a heads up now.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
I have emailed information to our Regional Warranty Rep. and will let you know what I hear back. It's really confusing for it to still show open!
Engineering Information and the exact customer concern - 11/30/2012
So I have a claim that my service manager wants me to put through with the labor op from document ID 3136552. The problem is, my customer concern is "Customer states that the check engine light is on" (no mention of any noises). The code they pulled...
Re: Process for over the counter parts - 11/09/2012
You should be opening a new job card because any outside work has to be added as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business...
Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Customer brought in a 2013 Silverado 2500 and has the Business Maintenace Plan. Does anyone know whats covered and what labor op to use. I would greatly appreciate the help. Thanks.
Re: Customer Reimbursement - 07/30/2013
YOU SUBMIT THE CLAIM USING THE CLOSEST LABOR OP FOR THE REPAIR PERFORMED AND ENTER THE AMOUNT YOU REIMBURSED HIM IN THE REIMBURSEMENT FIELD AND THE CHECK NUMBER IN THE INVOICE FIELD. YOU MUST HAVE A COPY OF THE BILL HE PAID AS WELL AS EITHER A COPY OF...
ADP Drive vs. Reynolds and Reynolds - 06/25/2013
Hello! Our dealership is currently considering switching from using ADP Drive to Reynolds and Reynolds and I am curious if any admins out there have used both systems and what your opinions of pros/cons to each system are? Thanks!
How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
... install the rubber floor mats prior to the vehicle being delivered. I see that there is a labor op for it with the time listed at 0. Is there a way to submit this to clear it from the Vehicle history? Or does it just stay on there forever?...
Re: How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
I've tried submitting this as well. There's a flaw in the system (!) in that it will not accept a lobor op with zero time. I submitted as 9100046, (0.2), and did an add case credit for the cost of the mats as soon as they got here.
Sierra Pro Grade Protection - 06/17/2013
Does anyone know where to find the labor ops for this program? I've searched everywhere but haven't been able to come up with anything yet. Any help is appreciated!!!
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
... with an example of what I need in a story (newer tech). He gave me back this: "SAT IN VEHICLE OPERATED BLOWER MOTOR W/ENGINE OFF PER NOISE DIAG IN DOCUMENT ID 1705546. NOISE ISOLATED IN BLOWER MOTOR FROM LOOSEBEARING FELT AND REMOVED IN LOW & MED FAN...
Re: Christmas Eve Hours - 12/19/2012
... while making an appt. for a customer that requested Christmas Eve, the manager said yes we will be open. Everyone else around is closed that we know of, and I'm pretty sure we will be working a full day on New Year's Eve...boo. Merry Christmas and...
2013 Certified Service Retail Promotions - 02/05/2013
Is anyone else on this program ?? I have a lamated copy the program which lists Labor Ops for each rebate.. any suggestions as to what this if for ??
Re: Reject message help - 02/07/2013
Sorry about the lapse, maybe I typed it in wrong here but I ended up calling DBC and was told to change the op. The problem was between semi-floating and full-floating for the vehicle weight. Apparently the parameters changed. It didn't quite make...
Re: not compatible to ltg - 03/07/2013
I had a similar issue last week (valid special coverage, couldn't h route) with one of my special coverage claims. I contacted the DBC and they opened a case on it. They emailed me yesterday to resubmit, and it went through.
Re: CPO Maintenance Plan - 03/26/2013
If I am not mistaken you would use Op Code Z2328 and you would put $35 in net. You also need to document the oil life and the Job Card and in the comments
customer satisfaction - 05/02/2013
I have a very good customer that paid to have some work done and he is wanting us to help him now on the customer pay work. Has anyone ever goodwilled work after the customer has paid, and if so would you use a special labor op.
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... different issue and they had informed me that there were many errors since going live with the new opcodes. The one I had yesterday, rejected for no flush code however it didn't provide a space to put it in. It was fixed today, and I was able to s...
Forum - 10/03/2017
... see 7/31/2017 GCUS-9-4481-Correct Transaction Submission of Washer Fluid and DEF Fluid Labor operation used for Dealer Installed Accessories is 0590032, Optikleen is 0590052, DEF is 0590062. Hope this helps! Good luck...
When necessary to replace the camshaft cover and the crankshaft front oil seal - 10/10/2017
... with 4063430, the claim will reject with the cover not being compatible with the labor operation. Since the parts failed independently of each other, should they be submitted separately? If submitted as one, is the extra labor "true...
Same here, I'm on Reynolds and am getting a lot of messages for non compatible complaint codes to the labor op even though they are correct. I've submitted those on Global and they're going through.
Re: Who's your boss? - 01/08/2013
I work for a large chain of dealers and I have 2 bosses. Both the Fixed Ops Director and one of the service managers. The controller made it mandatory that we work in the main office though, because the prior warranty admin was screwing the schedules...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
It is very frustrating to see this happen , i have seen it alot on this forum some warranty adms not knowing how to handle a problem claim given to them,my opinion all service managers need to be aware of everything happening in their shop..
Who's your boss? - 12/28/2012
... to the service manager but I've heard many report to the general manager? Does anyone have an opinion on this? I can understand how reporting only to the service manager can be viewed as taking care of their interests alone. Just curious.......
Customer Satisfaction 10287C ended 10/31/2012 - 11/02/2012
Just wanted to give you a heads up....the Job Card I was processing showed on the VIN stat that the program was still open. I tried putting it through, but it rejected because it was "expired". I spoke to the DBC and they weren't very forgiving because...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/06/2012
We had one on November 1st. The advisor attached the VIS to the job card, where it stated the recall was open. I still had to authorize with an A. Everyone has a heads up now.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
I have emailed information to our Regional Warranty Rep. and will let you know what I hear back. It's really confusing for it to still show open!
Engineering Information and the exact customer concern - 11/30/2012
So I have a claim that my service manager wants me to put through with the labor op from document ID 3136552. The problem is, my customer concern is "Customer states that the check engine light is on" (no mention of any noises). The code they pulled...
Re: Process for over the counter parts - 11/09/2012
You should be opening a new job card because any outside work has to be added as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business...
Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Customer brought in a 2013 Silverado 2500 and has the Business Maintenace Plan. Does anyone know whats covered and what labor op to use. I would greatly appreciate the help. Thanks.
Re: Customer Reimbursement - 07/30/2013
YOU SUBMIT THE CLAIM USING THE CLOSEST LABOR OP FOR THE REPAIR PERFORMED AND ENTER THE AMOUNT YOU REIMBURSED HIM IN THE REIMBURSEMENT FIELD AND THE CHECK NUMBER IN THE INVOICE FIELD. YOU MUST HAVE A COPY OF THE BILL HE PAID AS WELL AS EITHER A COPY OF...
ADP Drive vs. Reynolds and Reynolds - 06/25/2013
Hello! Our dealership is currently considering switching from using ADP Drive to Reynolds and Reynolds and I am curious if any admins out there have used both systems and what your opinions of pros/cons to each system are? Thanks!
How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
... install the rubber floor mats prior to the vehicle being delivered. I see that there is a labor op for it with the time listed at 0. Is there a way to submit this to clear it from the Vehicle history? Or does it just stay on there forever?...
Re: How do you close the Customer Satisfaction 13167A...or can you? - 06/28/2013
I've tried submitting this as well. There's a flaw in the system (!) in that it will not accept a lobor op with zero time. I submitted as 9100046, (0.2), and did an add case credit for the cost of the mats as soon as they got here.
Sierra Pro Grade Protection - 06/17/2013
Does anyone know where to find the labor ops for this program? I've searched everywhere but haven't been able to come up with anything yet. Any help is appreciated!!!
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
... with an example of what I need in a story (newer tech). He gave me back this: "SAT IN VEHICLE OPERATED BLOWER MOTOR W/ENGINE OFF PER NOISE DIAG IN DOCUMENT ID 1705546. NOISE ISOLATED IN BLOWER MOTOR FROM LOOSEBEARING FELT AND REMOVED IN LOW & MED FAN...
Re: Christmas Eve Hours - 12/19/2012
... while making an appt. for a customer that requested Christmas Eve, the manager said yes we will be open. Everyone else around is closed that we know of, and I'm pretty sure we will be working a full day on New Year's Eve...boo. Merry Christmas and...
2013 Certified Service Retail Promotions - 02/05/2013
Is anyone else on this program ?? I have a lamated copy the program which lists Labor Ops for each rebate.. any suggestions as to what this if for ??
Re: Reject message help - 02/07/2013
Sorry about the lapse, maybe I typed it in wrong here but I ended up calling DBC and was told to change the op. The problem was between semi-floating and full-floating for the vehicle weight. Apparently the parameters changed. It didn't quite make...
Re: not compatible to ltg - 03/07/2013
I had a similar issue last week (valid special coverage, couldn't h route) with one of my special coverage claims. I contacted the DBC and they opened a case on it. They emailed me yesterday to resubmit, and it went through.
Re: CPO Maintenance Plan - 03/26/2013
If I am not mistaken you would use Op Code Z2328 and you would put $35 in net. You also need to document the oil life and the Job Card and in the comments
customer satisfaction - 05/02/2013
I have a very good customer that paid to have some work done and he is wanting us to help him now on the customer pay work. Has anyone ever goodwilled work after the customer has paid, and if so would you use a special labor op.
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... different issue and they had informed me that there were many errors since going live with the new opcodes. The one I had yesterday, rejected for no flush code however it didn't provide a space to put it in. It was fixed today, and I was able to s...
Forum - 10/03/2017
... see 7/31/2017 GCUS-9-4481-Correct Transaction Submission of Washer Fluid and DEF Fluid Labor operation used for Dealer Installed Accessories is 0590032, Optikleen is 0590052, DEF is 0590062. Hope this helps! Good luck...
When necessary to replace the camshaft cover and the crankshaft front oil seal - 10/10/2017
... with 4063430, the claim will reject with the cover not being compatible with the labor operation. Since the parts failed independently of each other, should they be submitted separately? If submitted as one, is the extra labor "true...
Forum - 10/11/2017
Have you had the opportunity to check out our Powertrain Coverage Search Tool? It is available on the Member's Area within the Resources tab. To use the tool, enter the labor operation for the repair in question and click the Find button. The tool will...
Fuel Consumption diagnosis - 10/03/2017
These type of claim still dont sync in with me.... would someone elses opinion on "is there anything to claim out of this" ?? UGH!!
Forum - 10/24/2017
The labor time associated with the repair/replace labor operation would include standard diagnostic time or may include an add for diagnosis. If diagnosis is above and beyond the standard (typically 0.0-0.3 hrs), it may be submitted as OLH with appropriate...
Forum - 10/26/2017
A "test" claim with the battery charging/testing labor op in GWM did not include the labor dependency field for a battery test code...just the typical labor fields. Are you submitting within GWM or your in-house DMS?
Forum - 10/24/2017
... of authorization or approval from service management? If it's not considered a true added operation, do you leave it be or put something explaining what you are doing? ...
Vibration Diagnosis Worksheet and Balancing - 11/01/2017
Is the worksheet in 17-NA-170 supposed to be attached to job card for all balancing labor operations? Is there a PDF or more manageable version of this worksheet?
Forum - 11/07/2017
... be documented on or attached to the job card. Refer to Service P&P Article 3.2.8 and Required Operating Procedures Bulletin 04-00-89-015....
Forum - 11/27/2017
I always CTL F in the Powertrain Coverage chart with the labor operation. If you enter it and it doesn't come up then it's not covered. Also, beware of when there are model year limits on the coverages. Sometimes it shows only good for...
Forum - 11/16/2017
In regards to the question re: management authorization for jobs that change from c/p to warranty: Required Operating Procedures Bulletin 04-00-89-015 - Section 1. Authorization to Perform Repairs: "There is to be a clear understanding of responsibility...
What Would You Do - 12/17 - 11/21/2017
... the warranty administrator indicated the replacement as customer enthusiasm in GWM, with the appropriate wheel replacement labor operation, and all four wheels charged out in the parts field. The expense associated with this ZREG transaction mandated...
Forum - 09/25/2017
... as consequential damage. If that is the case, recommend submitting with the wire to wire repair operation, documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential...
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 09/14/2017
Does your dealership have its own body shop or do you sublet? If it's sublet then it's pretty easy since you'll use sublet to submit it and just look up the operation for the area that was fixed. If you do your own (like we do) then it is...
CCND's with only Powertrain coverage? - 09/14/2017
... and only has Powertrain coverage, there are no Customer Concern Not Duplicated labor operations on the Powertrain Code Table so we can Not submit for CCND's if the vehicle only has Powertrain left, correct? If correct, can anyone ans...
Forum - 09/14/2017
If you pull up the CPO User Guide ( I have it saved to my desktop), there's a list of restricted (uncovered) operations. So if it's not on that list then it's not covered. You can also use Control F, enter the operation in the box that pops...
B claim on a previous Special policy repair - 09/15/2017
... I submit this as a B claim and seperate the lines as there are multiple parts with seperate labor ops, or do I submit as a B claim under the same policy id? (asking as I do not like rejections...)...
Forum - 08/16/2017
... print out and only the code can we not submit the claim? If not then the recall would stay open and then the customer would have to come back in to have the recall redone? :-/...
Forum - 09/05/2017
Out parts department adds those to the line and uses the GOG for them. I'm not sure why, I'd think having an option in the misc codes would make more sense but that's how we do it here.
Forum - 08/08/2017
Yes, the FAQ, as posted by kturner, in the Required Operating Procedures bulletin (version Q as of 8/7/2017) addresses this situation perfectly! This is truly a situation where OLH is necessary, but is not a "true" OLH scenar...
BULLETIN PIP5504 - 07/26/2017
is anyone doing repairs to transmissions using bulletin pip5504 ? i know there is no labor op to use but there is one 8480478 in the labor time guide under transmission bulletins i have two and entered one that got rejected error 919 vehicle evulation...
Forum - 05/03/2017
Yes you are supposed to have before and after readings for drums and rotors. It states it in TSB 04-00-89-015O Required Operating Procedures #3 in details of cause section of the bulletin. I had a claim returned to me by WSC for replacement of a rotor...
RECALL 16055 AND 24510 - 04/24/2017
I have an open job card, with recall 16055 and 24510 on it. Both reprogram the hybrid powertrain controle module 2. The tech stated he reprogrammed it in both lines, but when I ask him he said he only did it once. Do I claim for both? And if not,...
Forum - 04/07/2017
Great question theath! I would recommend completing a Labor Time Request for Review Form - referencing bulletin 12-01-37-001 for the condenser labor operation on the 2017 Yukon.
Forum - 04/07/2017
Sure! It is available on the labor operation page in SI (the small mailbox icon in the top right corner of the page).
Forum - 04/14/2017
MY PDI FLUID (OPTIKLEEN) IS ALWAYS AS A NET ITEM, WITH MARK-UP. DEF FLUID IS THE ONLY FLUID I WOULD CONSIDER ADDING TO THE PDI FLUIDS CLAIM. WE DO NOT ADD THE DEF FLUID TO THE TRUCKS UNTIL THEY ARE SOLD, HERE, AND 99.9% OF THE TIME, SALES JUST BYPASSES...
Have you had the opportunity to check out our Powertrain Coverage Search Tool? It is available on the Member's Area within the Resources tab. To use the tool, enter the labor operation for the repair in question and click the Find button. The tool will...
Fuel Consumption diagnosis - 10/03/2017
These type of claim still dont sync in with me.... would someone elses opinion on "is there anything to claim out of this" ?? UGH!!
Forum - 10/24/2017
The labor time associated with the repair/replace labor operation would include standard diagnostic time or may include an add for diagnosis. If diagnosis is above and beyond the standard (typically 0.0-0.3 hrs), it may be submitted as OLH with appropriate...
Forum - 10/26/2017
A "test" claim with the battery charging/testing labor op in GWM did not include the labor dependency field for a battery test code...just the typical labor fields. Are you submitting within GWM or your in-house DMS?
Forum - 10/24/2017
... of authorization or approval from service management? If it's not considered a true added operation, do you leave it be or put something explaining what you are doing? ...
Vibration Diagnosis Worksheet and Balancing - 11/01/2017
Is the worksheet in 17-NA-170 supposed to be attached to job card for all balancing labor operations? Is there a PDF or more manageable version of this worksheet?
Forum - 11/07/2017
... be documented on or attached to the job card. Refer to Service P&P Article 3.2.8 and Required Operating Procedures Bulletin 04-00-89-015....
Forum - 11/27/2017
I always CTL F in the Powertrain Coverage chart with the labor operation. If you enter it and it doesn't come up then it's not covered. Also, beware of when there are model year limits on the coverages. Sometimes it shows only good for...
Forum - 11/16/2017
In regards to the question re: management authorization for jobs that change from c/p to warranty: Required Operating Procedures Bulletin 04-00-89-015 - Section 1. Authorization to Perform Repairs: "There is to be a clear understanding of responsibility...
What Would You Do - 12/17 - 11/21/2017
... the warranty administrator indicated the replacement as customer enthusiasm in GWM, with the appropriate wheel replacement labor operation, and all four wheels charged out in the parts field. The expense associated with this ZREG transaction mandated...
Forum - 09/25/2017
... as consequential damage. If that is the case, recommend submitting with the wire to wire repair operation, documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential...
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 09/14/2017
Does your dealership have its own body shop or do you sublet? If it's sublet then it's pretty easy since you'll use sublet to submit it and just look up the operation for the area that was fixed. If you do your own (like we do) then it is...
CCND's with only Powertrain coverage? - 09/14/2017
... and only has Powertrain coverage, there are no Customer Concern Not Duplicated labor operations on the Powertrain Code Table so we can Not submit for CCND's if the vehicle only has Powertrain left, correct? If correct, can anyone ans...
Forum - 09/14/2017
If you pull up the CPO User Guide ( I have it saved to my desktop), there's a list of restricted (uncovered) operations. So if it's not on that list then it's not covered. You can also use Control F, enter the operation in the box that pops...
B claim on a previous Special policy repair - 09/15/2017
... I submit this as a B claim and seperate the lines as there are multiple parts with seperate labor ops, or do I submit as a B claim under the same policy id? (asking as I do not like rejections...)...
Forum - 08/16/2017
... print out and only the code can we not submit the claim? If not then the recall would stay open and then the customer would have to come back in to have the recall redone? :-/...
Forum - 09/05/2017
Out parts department adds those to the line and uses the GOG for them. I'm not sure why, I'd think having an option in the misc codes would make more sense but that's how we do it here.
Forum - 08/08/2017
Yes, the FAQ, as posted by kturner, in the Required Operating Procedures bulletin (version Q as of 8/7/2017) addresses this situation perfectly! This is truly a situation where OLH is necessary, but is not a "true" OLH scenar...
BULLETIN PIP5504 - 07/26/2017
is anyone doing repairs to transmissions using bulletin pip5504 ? i know there is no labor op to use but there is one 8480478 in the labor time guide under transmission bulletins i have two and entered one that got rejected error 919 vehicle evulation...
Forum - 05/03/2017
Yes you are supposed to have before and after readings for drums and rotors. It states it in TSB 04-00-89-015O Required Operating Procedures #3 in details of cause section of the bulletin. I had a claim returned to me by WSC for replacement of a rotor...
RECALL 16055 AND 24510 - 04/24/2017
I have an open job card, with recall 16055 and 24510 on it. Both reprogram the hybrid powertrain controle module 2. The tech stated he reprogrammed it in both lines, but when I ask him he said he only did it once. Do I claim for both? And if not,...
Forum - 04/07/2017
Great question theath! I would recommend completing a Labor Time Request for Review Form - referencing bulletin 12-01-37-001 for the condenser labor operation on the 2017 Yukon.
Forum - 04/07/2017
Sure! It is available on the labor operation page in SI (the small mailbox icon in the top right corner of the page).
Forum - 04/14/2017
MY PDI FLUID (OPTIKLEEN) IS ALWAYS AS A NET ITEM, WITH MARK-UP. DEF FLUID IS THE ONLY FLUID I WOULD CONSIDER ADDING TO THE PDI FLUIDS CLAIM. WE DO NOT ADD THE DEF FLUID TO THE TRUCKS UNTIL THEY ARE SOLD, HERE, AND 99.9% OF THE TIME, SALES JUST BYPASSES...
Forum - 04/20/2017
... of that part. The additional part and OLH is claimed on the original job card line." Using Labor Op 6420380, 1.0 Base with .3 Diag. I'm already adding 1.0 OLH for the opposite side. (Does not need approval per 04-00-89-015N) But I now need OLH for replacing...
SMART CARE GMPP - 05/30/2017
I have a rejected GMPP maintenance claim that says "multiple agreements found, contact GMPP"IVH shows GMPP Major Guard & 24/24 Smart Care wrap 1. Do I call GMPP or am I coding it wrong. I tried 0610103 and 0600853 OP's.Thank you
Forum - 05/15/2017
Still use op code 0600723 with 75.00 allowance. First oil change at 500 miles for 16 and 17 models for break in oil ,mobil 1.
SFE Q3 2016 RECALL AUDIT - 05/22/2017
... just received a GM invoice with this description, "SFE Q3 2016 RECALL AUDIT", it is a debit on our open account for $337.83. We were given our audit results awhile back and it was suppose to be debited today May 22, but that has been extended to June...
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/15/2017
Clarity on time due tech, calculating proper amount the dealer is allowed for the call, submitting the various op codes properly, for example multiple flat tires, multiple tires reunite, calculating premium time, examples of actual job cards, what should...
Forum - 06/14/2017
thats a good idea about policy auth there are not a whole lot of choices when submitting for authorizations as to they we are authorizing things such as why customers are in rentals they need to change those options too...
Forum - 06/19/2017
... a letter or number of the vin and average days to process i dont like it when tickets are kept open for a few weeks or months for ordered parts until its convenient for service to get the customers back in.....
Forum - 06/22/2017
I agree, but my advisors insist on keeping some open! I've told them that if the vehicle gets picked up we must close the job card so the "days down" don't accumulate more than what it really was. My biggest frustration is repeating the same...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
Forum - 07/25/2017
... no repair, I don't think GM will be too excited to pay for finding that the concern is a normal operating conditon of the car, even with the service management signatures, i's dotted, t's crossed, separate punches and the lot! But anymore I usually...
Forum - 08/01/2017
... makes it seem as if it's for one side. If that's the case, then OLH for second side with appropriate comments that there's only one operation available. I hope you have the second punch if you must use OLH. Please let us know if you...
Forum - 07/19/2017
... agrees to provide quality body repair service for motor vehicles either through its own body shop or through a sublet repair establishment. That's all I've found on the subject of using an outside body shop. I seem to recall reading more...
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
... any olh how can it be part of the estimate, it could make a difference between replacement cost as opposed to repair cost. just looking for a little help on this .thanks...
Forum - 09/30/2016
... could almost go either way: maintenance/customer pay or possibly handle with the filter cleaning op - new vehicle with low miles... Does anyone else have any thoughts or opinion on this scenario? Kristen...
Forum - 10/03/2016
I think with this mileage we've done the warranty op for filter cleaning and spoke with the customer regarding how the system works. If the light has come on, they're supposed to drive it under certain conditions from what I understand to clear...
Incomplete-Remedy Not Yet Available Recalls - 10/03/2016
... considered certified when this is on the IVH and can the vehicle be sold? It's not an "open" recall but I seem to recall being told that vehicles with a recall showing this status still cannot be sold. Is this true? and must we hold the certified...
Bumper-to-Bumper Warranty coverage? - 11/22/2016
Does anyone know if there is a way to find out if a labor op or a component is covered under bumper to bumper? We have ways of searching Powertrain coverage, Emissions coverages, etc...but my Advisor's sometimes come to me and ask if something is...
Add on repairs? - 10/26/2016
I was just reading the article "Add On Repairs" in the Nov 2016 newsletter that just posted. Do we need to get approval for recalls that were added to a repair order after initial write up and become "Added Operation" on the job card?
Nov 16-1 Quiz - 10/26/2016
... quiz results marked this incorrect for me, but in the Nov 2016 Newsletter under "Dealer Emp Labor Operations and Cust Enthusiasm", second paragraph, last sentence clearly states "Because these repairs are not covered by the New Vehicle Limited Warranty...
What Would You Do - 11/16 - 10/26/2016
... warranty job card for the service contained two job lines:Job 1: roadside service call - labor operation 0600002 - $35 flat fee for the tech to make the service callJob 2: fuel delivery - labor operation 0600182 - miscellaneous/net item expense for the...
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... for help and they said to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost in net item. Does this sound right...
Forum - 11/01/2016
... & P Article does not specify situations where authorization for an added operation is not required, such as a recall. This policy ensures that the customer and service manager are aware of the added operation prior to repairs being...
Recalls and Supporting Documentation 01/2017 News - 12/27/2016
... for Programming repairs. It says it is the responsibility or the technicians to "attach a copy" of the Code from the Programming Complete screen...Is this something that is new? I could not find this in P&P or in the referenced Bulletin...
Forum - 12/28/2016
I just submitted a battery claim, it showed it was a restricted labor op that needed GM Authorization. I am being told I MUST scan the GR8 print out and submit it with the claim now fyi.
... of that part. The additional part and OLH is claimed on the original job card line." Using Labor Op 6420380, 1.0 Base with .3 Diag. I'm already adding 1.0 OLH for the opposite side. (Does not need approval per 04-00-89-015N) But I now need OLH for replacing...
SMART CARE GMPP - 05/30/2017
I have a rejected GMPP maintenance claim that says "multiple agreements found, contact GMPP"IVH shows GMPP Major Guard & 24/24 Smart Care wrap 1. Do I call GMPP or am I coding it wrong. I tried 0610103 and 0600853 OP's.Thank you
Forum - 05/15/2017
Still use op code 0600723 with 75.00 allowance. First oil change at 500 miles for 16 and 17 models for break in oil ,mobil 1.
SFE Q3 2016 RECALL AUDIT - 05/22/2017
... just received a GM invoice with this description, "SFE Q3 2016 RECALL AUDIT", it is a debit on our open account for $337.83. We were given our audit results awhile back and it was suppose to be debited today May 22, but that has been extended to June...
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/15/2017
Clarity on time due tech, calculating proper amount the dealer is allowed for the call, submitting the various op codes properly, for example multiple flat tires, multiple tires reunite, calculating premium time, examples of actual job cards, what should...
Forum - 06/14/2017
thats a good idea about policy auth there are not a whole lot of choices when submitting for authorizations as to they we are authorizing things such as why customers are in rentals they need to change those options too...
Forum - 06/19/2017
... a letter or number of the vin and average days to process i dont like it when tickets are kept open for a few weeks or months for ordered parts until its convenient for service to get the customers back in.....
Forum - 06/22/2017
I agree, but my advisors insist on keeping some open! I've told them that if the vehicle gets picked up we must close the job card so the "days down" don't accumulate more than what it really was. My biggest frustration is repeating the same...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
Forum - 07/25/2017
... no repair, I don't think GM will be too excited to pay for finding that the concern is a normal operating conditon of the car, even with the service management signatures, i's dotted, t's crossed, separate punches and the lot! But anymore I usually...
Forum - 08/01/2017
... makes it seem as if it's for one side. If that's the case, then OLH for second side with appropriate comments that there's only one operation available. I hope you have the second punch if you must use OLH. Please let us know if you...
Forum - 07/19/2017
... agrees to provide quality body repair service for motor vehicles either through its own body shop or through a sublet repair establishment. That's all I've found on the subject of using an outside body shop. I seem to recall reading more...
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
... any olh how can it be part of the estimate, it could make a difference between replacement cost as opposed to repair cost. just looking for a little help on this .thanks...
Forum - 09/30/2016
... could almost go either way: maintenance/customer pay or possibly handle with the filter cleaning op - new vehicle with low miles... Does anyone else have any thoughts or opinion on this scenario? Kristen...
Forum - 10/03/2016
I think with this mileage we've done the warranty op for filter cleaning and spoke with the customer regarding how the system works. If the light has come on, they're supposed to drive it under certain conditions from what I understand to clear...
Incomplete-Remedy Not Yet Available Recalls - 10/03/2016
... considered certified when this is on the IVH and can the vehicle be sold? It's not an "open" recall but I seem to recall being told that vehicles with a recall showing this status still cannot be sold. Is this true? and must we hold the certified...
Bumper-to-Bumper Warranty coverage? - 11/22/2016
Does anyone know if there is a way to find out if a labor op or a component is covered under bumper to bumper? We have ways of searching Powertrain coverage, Emissions coverages, etc...but my Advisor's sometimes come to me and ask if something is...
Add on repairs? - 10/26/2016
I was just reading the article "Add On Repairs" in the Nov 2016 newsletter that just posted. Do we need to get approval for recalls that were added to a repair order after initial write up and become "Added Operation" on the job card?
Nov 16-1 Quiz - 10/26/2016
... quiz results marked this incorrect for me, but in the Nov 2016 Newsletter under "Dealer Emp Labor Operations and Cust Enthusiasm", second paragraph, last sentence clearly states "Because these repairs are not covered by the New Vehicle Limited Warranty...
What Would You Do - 11/16 - 10/26/2016
... warranty job card for the service contained two job lines:Job 1: roadside service call - labor operation 0600002 - $35 flat fee for the tech to make the service callJob 2: fuel delivery - labor operation 0600182 - miscellaneous/net item expense for the...
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... for help and they said to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost in net item. Does this sound right...
Forum - 11/01/2016
... & P Article does not specify situations where authorization for an added operation is not required, such as a recall. This policy ensures that the customer and service manager are aware of the added operation prior to repairs being...
Recalls and Supporting Documentation 01/2017 News - 12/27/2016
... for Programming repairs. It says it is the responsibility or the technicians to "attach a copy" of the Code from the Programming Complete screen...Is this something that is new? I could not find this in P&P or in the referenced Bulletin...
Forum - 12/28/2016
I just submitted a battery claim, it showed it was a restricted labor op that needed GM Authorization. I am being told I MUST scan the GR8 print out and submit it with the claim now fyi.
Forum - 12/15/2016
I will be submitting on global. So you are saying that in your dealer they leave the RO open until you are able to look at it and see if any changes need to be made? In my dealer they were trying to close every RO and have me retreive...
Forum - 12/07/2016
... said to hold them until later this week and try again as they're having problems with the labor operation for payment....
Forum - 11/02/2016
Yep, I think I saw a statement about that in the Required Operating Procedures. Anything added, get customer approval then service management approval with both of their dates/times information before the tech starts his new time punch.
Forum - 12/02/2016
Yes, but you're "Work Order" will still show it as an "Added Operation". Does anyone know if we need to get Manager approval for the shuttle line because we are changing it to "W" simply by submitting it to GM for payment?
Brake Warranty Documentation - 05/25/2016
Hoping to get some clarity on the current brake pad warranty guidelines. The currently available J&L Warranty Operations manual here on the site states "Brake pads are considered a maintenance item and should not be considered a warrantable repair if...
Re: What Would You Do - 06/16 - 06/03/2016
A maintenance program cannot be submitted as policy even with the calculator attached. In this situation I would use the Spontaneous Goodwill 0600343 operation with the reasons noted.
Re: Printing IVH at job card write up - 05/12/2016
I have now worked at two Chevrolet dealerships and at both dealerships we print the IVH at time of write up to ensure there is warranty coverage and if there are any open recalls can be taken care of on that visit.
Re: DEALERTRACK - 06/22/2016
Thanks soo much Jodi for your help , the job card is still open so this wont be for nothing, i dont think this info is set up in our system !! THANKS AGAIN
Forum - 10/05/2016
... being an aftermarket key is it indeed covered. She originally instructed me to use labor op 9100881. I told her that because it was an after market key it could not be done. She finally understood what I was telling her and she instructed...
Forum - 09/28/2016
kturner - sounds as though you are handling these situations correctly: management authorizes any changes regarding who is responsible for charges prior to repairs being performed. These instances are not handled as added operations.
Forum - 09/26/2016
I have not gotten them approved as "Added Operations", but I have gotten them approved for "paycode change". Could you tell me where you read that? I would be interested in reading up on this as well.
Forum - 09/01/2016
Same here! We've never had management sign off on cp that turns into warranty. Our standard operations is to have the advisors write up everything under cp labor types (with the exception of recalls or gm maintenance plans) and then...
Forum - 09/02/2016
... lot of training too, and this has been very frustrating as it's yet another thing to keep my eyes open for. It would be great to have an exact process on this so everyone will be on the same page. Thanks!...
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
Forum - 01/20/2017
Ah...okay! Ultimately you will select the labor operation that addresses the cause of failure, applying the appropriate base and additional (diag) time as listed. Labor time above and beyond would be considered OLH.
Forum - 01/20/2017
... I started in the parts department, then moved to service when the warranty administrator job opened up and I got a raise in my pay and the bonus. We weren't sure how every other dealership does it but that's what we do. Hope this helps....
Forum - 12/29/2016
... it shows applicable in gmvis and a e2 item in ltg. PZEV-15/150,000 all emission repairs with NUG option (you may want to double check this one). Hope this helps some....
Forum - 01/12/2017
I looked at the bulletin at the bottom there was some warranty info about several repairs and to use appropriate warranty labor op based on original claim in addition to well documented straight time so probably you would submit both parts together and...
Forum - 01/05/2017
we have been replacing the soleniod valves , havent had any claims for the seals alone, dont think there is a labor op for just the seals.. hope this helps
Forum - 01/18/2017
I don't get that because you can use labor op 4025942 Exhaust Particulate Filter Cleaning for doing a regen and get paid 1.1, but to replace the sensor 4025860 and do a regen you only get paid .4! Techs not going to be happy :( There's gotta be ...
Forum - 01/19/2017
If you are getting a reject "068" then you will have to open a case. See GCUS-9-3315. Or, from my experience when my techs are using a kit...I either click on excesive parts or H-Route it indicating that the kit is cheaper then the individual...
Forum - 02/24/2017
Hi rmello , Yes you can . labor op 0590032 and it pays (.6 ) I do not understand why it does not say dealer installed. The RPO code is uf2.
Forum - 02/22/2017
... everyday..dealer i work for is small so i am the cashier/warranty adm. so i can keep my warranties open until i check them before i submit and close them..I also submit claims on global i like to see my claims are accepted the same day, we are on dealertrack...
Forum - 02/22/2017
If it's not a GM vin, I would think just check the NON-GM VIN box on the transaction. Where did you get that operation from? You could call the DBC for clarification too.
Punch Time - 01/20/2017
... will get an engine. My question is how is the punch time for this suppose to be? Will it be labor op 4067490 - 11.2 + 4.0 OLH for the diag.?...
I will be submitting on global. So you are saying that in your dealer they leave the RO open until you are able to look at it and see if any changes need to be made? In my dealer they were trying to close every RO and have me retreive...
Forum - 12/07/2016
... said to hold them until later this week and try again as they're having problems with the labor operation for payment....
Forum - 11/02/2016
Yep, I think I saw a statement about that in the Required Operating Procedures. Anything added, get customer approval then service management approval with both of their dates/times information before the tech starts his new time punch.
Forum - 12/02/2016
Yes, but you're "Work Order" will still show it as an "Added Operation". Does anyone know if we need to get Manager approval for the shuttle line because we are changing it to "W" simply by submitting it to GM for payment?
Brake Warranty Documentation - 05/25/2016
Hoping to get some clarity on the current brake pad warranty guidelines. The currently available J&L Warranty Operations manual here on the site states "Brake pads are considered a maintenance item and should not be considered a warrantable repair if...
Re: What Would You Do - 06/16 - 06/03/2016
A maintenance program cannot be submitted as policy even with the calculator attached. In this situation I would use the Spontaneous Goodwill 0600343 operation with the reasons noted.
Re: Printing IVH at job card write up - 05/12/2016
I have now worked at two Chevrolet dealerships and at both dealerships we print the IVH at time of write up to ensure there is warranty coverage and if there are any open recalls can be taken care of on that visit.
Re: DEALERTRACK - 06/22/2016
Thanks soo much Jodi for your help , the job card is still open so this wont be for nothing, i dont think this info is set up in our system !! THANKS AGAIN
Forum - 10/05/2016
... being an aftermarket key is it indeed covered. She originally instructed me to use labor op 9100881. I told her that because it was an after market key it could not be done. She finally understood what I was telling her and she instructed...
Forum - 09/28/2016
kturner - sounds as though you are handling these situations correctly: management authorizes any changes regarding who is responsible for charges prior to repairs being performed. These instances are not handled as added operations.
Forum - 09/26/2016
I have not gotten them approved as "Added Operations", but I have gotten them approved for "paycode change". Could you tell me where you read that? I would be interested in reading up on this as well.
Forum - 09/01/2016
Same here! We've never had management sign off on cp that turns into warranty. Our standard operations is to have the advisors write up everything under cp labor types (with the exception of recalls or gm maintenance plans) and then...
Forum - 09/02/2016
... lot of training too, and this has been very frustrating as it's yet another thing to keep my eyes open for. It would be great to have an exact process on this so everyone will be on the same page. Thanks!...
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
Forum - 01/20/2017
Ah...okay! Ultimately you will select the labor operation that addresses the cause of failure, applying the appropriate base and additional (diag) time as listed. Labor time above and beyond would be considered OLH.
Forum - 01/20/2017
... I started in the parts department, then moved to service when the warranty administrator job opened up and I got a raise in my pay and the bonus. We weren't sure how every other dealership does it but that's what we do. Hope this helps....
Forum - 12/29/2016
... it shows applicable in gmvis and a e2 item in ltg. PZEV-15/150,000 all emission repairs with NUG option (you may want to double check this one). Hope this helps some....
Forum - 01/12/2017
I looked at the bulletin at the bottom there was some warranty info about several repairs and to use appropriate warranty labor op based on original claim in addition to well documented straight time so probably you would submit both parts together and...
Forum - 01/05/2017
we have been replacing the soleniod valves , havent had any claims for the seals alone, dont think there is a labor op for just the seals.. hope this helps
Forum - 01/18/2017
I don't get that because you can use labor op 4025942 Exhaust Particulate Filter Cleaning for doing a regen and get paid 1.1, but to replace the sensor 4025860 and do a regen you only get paid .4! Techs not going to be happy :( There's gotta be ...
Forum - 01/19/2017
If you are getting a reject "068" then you will have to open a case. See GCUS-9-3315. Or, from my experience when my techs are using a kit...I either click on excesive parts or H-Route it indicating that the kit is cheaper then the individual...
Forum - 02/24/2017
Hi rmello , Yes you can . labor op 0590032 and it pays (.6 ) I do not understand why it does not say dealer installed. The RPO code is uf2.
Forum - 02/22/2017
... everyday..dealer i work for is small so i am the cashier/warranty adm. so i can keep my warranties open until i check them before i submit and close them..I also submit claims on global i like to see my claims are accepted the same day, we are on dealertrack...
Forum - 02/22/2017
If it's not a GM vin, I would think just check the NON-GM VIN box on the transaction. Where did you get that operation from? You could call the DBC for clarification too.
Punch Time - 01/20/2017
... will get an engine. My question is how is the punch time for this suppose to be? Will it be labor op 4067490 - 11.2 + 4.0 OLH for the diag.?...
Forum - 01/24/2017
we are on dealertrack so if there is a customer pay and warranty on the same job card i can close the customer pay when we collect the money the warranty repair stays open until i submit the claim and close it..
Forum - 02/15/2017
Most will have a drop down. If you have already clicked on or entered a Labor op, then you went a step too far. The drop down will be in the upper right corner just prior to the LOP selection.
Forum - 03/17/2017
... code and Job card, this is not Pyramiding, correct? Because a Pyramid is 2 or more labor ops in the same repair category on the same job card so it wouldn't error with a prior reference. This example is a possible Repeat Repair -...
Forum - 03/22/2017
The example in the article pertains to a condition that is found during MPVI, inspected and verified by management and added to the job card as an added operation.
Forum - 03/22/2017
Once a job card is printed, anything added for any reason is considered an added operation. The job must be authorized by the customer and service management at that time. If parts had to be ordered and the customer returns and a new job card...
Forum - 03/21/2017
... line to warranty with the date, time and explanation and a second authorization verifying the open recall found after job card write up with time, date, explanation along with information regarding the customer's authorization to add the recall...
Forum - 03/27/2017
One concern with separate causes: handle as two separate transactions, using the labor operation applicable to each failed (causal) component. Service management authorization for repeat (pyramiding) repairs.
Forum - 03/30/2017
Labor operation 0600723 - 4 wheel tire rotation - Reimbursement Amount $35.00 : Chevrolet Scheduled Maintenance Program Guidelines (Spark EV / Bolt EV) only. After 22 GB/line/mo, we may prioritize your data behind other Verizon customers during...
Re: Android Auto update - 04/22/2016
... at the time of PDI and can ONLY be claimed for 10.00 in net items (use ZPDI claim type and op code 0600174, $10 in net items) - if there is a vehicle on that list that has been delivered already and they still need to have the update done, you can still...
Re: NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 04/25/2016
Good Luck. The p and p provides nothing as far as labor ops. It just gives you small details of deductible and time with mileage. We battle this every day since we do 50% livery. We are always getting beat when we submit for payment. NOT COVERED. There...
CCND? - 04/28/2016
My question in regarding CCND's. Would you be able to clarify for me this from P&P... These operations must not be used in conjunction with a repair labor operation of the same group (e.g. 4949979 Customer Concern Not Duplicated (CCND) - 12V Battery/Charging...
What Would You Do - 02/16 - 02/02/2016
... of intermittent failures with the HVAC system and a part ordered, the dealership left the job card open. The service manager completed the Minimum Customer Participation Calculator to provide the customer with policy assistance, as the vehicle is outside...
Re: Applying concern and cause codes effectively -- 9090 - 02/10/2016
i use 9090 codes mostly with the PIP,PIT AND PIC BULLETINS that have published labor ops or require to use the labor time guide, sometimes they have a cause for the repair in the bulletin then i find another code to use beside 9090
Recall 15577 - label - customer installed? - 02/08/2016
... installing it on their own then they can bring it to the dealer. So if the client shows an open recall, will you just ask them if they have already replaced the label...and if so close the recall out with the .2?...
ENGINE OVERHAUL - 02/25/2016
IS THERE A SECRET TO FINDING THE LABOR OP FOR AN ENGINE OVERHAUL ON A 2013 SIERRA 2500 DIESEL? AND MAYBE A LIST OF PARTS THAT GO ON THE OVERHAUL JOB? MY ADVISOR WANTS ME TO DOUBLE CHECK A REPAIR BEFORE WE DO ANYTHING FOR WARRANTY.
Re: What Would You Do - 08/15 - 08/20/2015
I WOULD USE THE REPLACE TRANSMISSION LOP SINCE THE SPECIAL POLICY IS FOR THE REPLACEMENT OF ONLY THE 3-5-REVERSE WAVE PLATE NOT FOR THE REPLACEMENT OF THE TRANSMISSION. THE LABOR OP FOR THE SPECIAL POLICY WOULDN'T SHOW THE CORRECT REPAIR DONE.
Re: chevrolet pre-paid maintenance plan - 10/06/2015
This is a protection plan call PPMPLUS that was given to the customer on a 2012 equinox for customer satisfaction. I can't find a labor op to use. Was hoping someone else has used the same plan before.
chevrolet pre-paid maintenance plan - 10/06/2015
I need to submit a Chevrolet pre-paid maintenance plan but don't know what labor op to use. Does anyone know how to submit these or where I can find info on it. Thanks.
Re: CAM-02 Report - 10/19/2015
... of Service Forms. The Recall Vehicle Action Report (CAM-02) is to be used to report the status of open recall vehicles. The completed form is to be mailed to the address noted on the form and a copy retained in dealer files. The form contains four sections:...
GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
... ended up paying the customers first payment on the vehicle. How do I claim reimbursement? Labor op for this? I've looked through my bulletin on Goodwill/Policy and see where we can reimburse first payment, but I'm still confused. Any help will b...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Check out bulletin 11-00-89-005, there is a specific section about labor op 0600005 for goodwill for a car payment. Hope this helps!
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Sorry, missed the part where you said you had already referenced this bulletin/op. But here's the explanation from the bulletin: "The transaction should be submitted as a ZREG using 0600005 and place amount being reimbursed in the net item- customer...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Re: Bringing customers in - 12/22/2015
... We use the recall list to send out postcards to customers reminding them that they have an open recall(s) too. Is the 6 month list one that you get off of your DMS for customer's that have the maintenance programs? ...
we are on dealertrack so if there is a customer pay and warranty on the same job card i can close the customer pay when we collect the money the warranty repair stays open until i submit the claim and close it..
Forum - 02/15/2017
Most will have a drop down. If you have already clicked on or entered a Labor op, then you went a step too far. The drop down will be in the upper right corner just prior to the LOP selection.
Forum - 03/17/2017
... code and Job card, this is not Pyramiding, correct? Because a Pyramid is 2 or more labor ops in the same repair category on the same job card so it wouldn't error with a prior reference. This example is a possible Repeat Repair -...
Forum - 03/22/2017
The example in the article pertains to a condition that is found during MPVI, inspected and verified by management and added to the job card as an added operation.
Forum - 03/22/2017
Once a job card is printed, anything added for any reason is considered an added operation. The job must be authorized by the customer and service management at that time. If parts had to be ordered and the customer returns and a new job card...
Forum - 03/21/2017
... line to warranty with the date, time and explanation and a second authorization verifying the open recall found after job card write up with time, date, explanation along with information regarding the customer's authorization to add the recall...
Forum - 03/27/2017
One concern with separate causes: handle as two separate transactions, using the labor operation applicable to each failed (causal) component. Service management authorization for repeat (pyramiding) repairs.
Forum - 03/30/2017
Labor operation 0600723 - 4 wheel tire rotation - Reimbursement Amount $35.00 : Chevrolet Scheduled Maintenance Program Guidelines (Spark EV / Bolt EV) only. After 22 GB/line/mo, we may prioritize your data behind other Verizon customers during...
Re: Android Auto update - 04/22/2016
... at the time of PDI and can ONLY be claimed for 10.00 in net items (use ZPDI claim type and op code 0600174, $10 in net items) - if there is a vehicle on that list that has been delivered already and they still need to have the update done, you can still...
Re: NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 04/25/2016
Good Luck. The p and p provides nothing as far as labor ops. It just gives you small details of deductible and time with mileage. We battle this every day since we do 50% livery. We are always getting beat when we submit for payment. NOT COVERED. There...
CCND? - 04/28/2016
My question in regarding CCND's. Would you be able to clarify for me this from P&P... These operations must not be used in conjunction with a repair labor operation of the same group (e.g. 4949979 Customer Concern Not Duplicated (CCND) - 12V Battery/Charging...
What Would You Do - 02/16 - 02/02/2016
... of intermittent failures with the HVAC system and a part ordered, the dealership left the job card open. The service manager completed the Minimum Customer Participation Calculator to provide the customer with policy assistance, as the vehicle is outside...
Re: Applying concern and cause codes effectively -- 9090 - 02/10/2016
i use 9090 codes mostly with the PIP,PIT AND PIC BULLETINS that have published labor ops or require to use the labor time guide, sometimes they have a cause for the repair in the bulletin then i find another code to use beside 9090
Recall 15577 - label - customer installed? - 02/08/2016
... installing it on their own then they can bring it to the dealer. So if the client shows an open recall, will you just ask them if they have already replaced the label...and if so close the recall out with the .2?...
ENGINE OVERHAUL - 02/25/2016
IS THERE A SECRET TO FINDING THE LABOR OP FOR AN ENGINE OVERHAUL ON A 2013 SIERRA 2500 DIESEL? AND MAYBE A LIST OF PARTS THAT GO ON THE OVERHAUL JOB? MY ADVISOR WANTS ME TO DOUBLE CHECK A REPAIR BEFORE WE DO ANYTHING FOR WARRANTY.
Re: What Would You Do - 08/15 - 08/20/2015
I WOULD USE THE REPLACE TRANSMISSION LOP SINCE THE SPECIAL POLICY IS FOR THE REPLACEMENT OF ONLY THE 3-5-REVERSE WAVE PLATE NOT FOR THE REPLACEMENT OF THE TRANSMISSION. THE LABOR OP FOR THE SPECIAL POLICY WOULDN'T SHOW THE CORRECT REPAIR DONE.
Re: chevrolet pre-paid maintenance plan - 10/06/2015
This is a protection plan call PPMPLUS that was given to the customer on a 2012 equinox for customer satisfaction. I can't find a labor op to use. Was hoping someone else has used the same plan before.
chevrolet pre-paid maintenance plan - 10/06/2015
I need to submit a Chevrolet pre-paid maintenance plan but don't know what labor op to use. Does anyone know how to submit these or where I can find info on it. Thanks.
Re: CAM-02 Report - 10/19/2015
... of Service Forms. The Recall Vehicle Action Report (CAM-02) is to be used to report the status of open recall vehicles. The completed form is to be mailed to the address noted on the form and a copy retained in dealer files. The form contains four sections:...
GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
... ended up paying the customers first payment on the vehicle. How do I claim reimbursement? Labor op for this? I've looked through my bulletin on Goodwill/Policy and see where we can reimburse first payment, but I'm still confused. Any help will b...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Check out bulletin 11-00-89-005, there is a specific section about labor op 0600005 for goodwill for a car payment. Hope this helps!
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Sorry, missed the part where you said you had already referenced this bulletin/op. But here's the explanation from the bulletin: "The transaction should be submitted as a ZREG using 0600005 and place amount being reimbursed in the net item- customer...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Transmission Types - 12/08/2015
Does anyone have a good way to find out what type of transmission is in a vehicle for labor operations that have choices such as 6L45 / 6L50 vs. 4L60 / 4L65? I cannot find any this information in vehicle build or vehicle component summary. Why is this...
Re: Bringing customers in - 12/22/2015
... We use the recall list to send out postcards to customers reminding them that they have an open recall(s) too. Is the 6 month list one that you get off of your DMS for customer's that have the maintenance programs? ...
What Would You Do - 01/16 - 01/11/2016
... system checked for leaks. The warranty administrator received the transaction to apply the appropriate labor operation and submit for payment. After reviewing IVH, the warranty administrator found that the vehicle was just outside of bumper-to-bumper...
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Re: 2015 and 2 Year Maintenance - 03/20/2015
... our paperwork in the same location so it created quite a headache each time it happened. I had to open cases on each of them, and I believe it took several weeks for each one to clear....
FACTORY INVOICED ACCESSORY WARRANTY - 12/04/2014
DRAWING A COMPLETE BLANK. NEED TO DO A PART WARRANTY ON A FIA ACCESSORY CARGO COVER. HOW DO I CODE AND WHERE DO I FIND THE LABOR OP TO USE? THANKS IN ADVANCE!
What Would You Do - 01/15 - 12/19/2014
The owner of a 2011 Traverse took their vehicle to the local dealership for the completion of two open recalls; 14187 (front safety belt anchor) and 14030 (side impact airbag connector). While the vehicle was in the service department, the customer phoned...
Re: What Would You Do - 02/15 - 02/19/2015
... was definitely an unusual situation. As most of you noted in your comments, Roadside is the best option for handling a tow and establishing a pick up time with the customer is critical. The claim was paid after review by the WSC Agent for the service...
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
It sounds as if it is a parts warranty , so you would submit it as a ZPTI, but you need to use the actual labor op found in SI and not the one listed on the special coverage bulletin.
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
Thanks so much for all of the help Kristen was right it is a parts warranty issue and you use the different labor operation to get the warranty claim to pay, again I greatly appreciate all of the help!!
CPO or MY 14 Maintenance? - 01/08/2015
When a customer has a vehicle that's eligible for both Certified AND Chevrolet 2 Year Scheduled Maintenance, is there anything that says which to use? I'm leaning toward using the labor op for the one that expires first. Thoughts?
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... Protection Plan submission. When you call in for authorization this plan does not require labor ops through GM Warranty. When calculation of a GM Extended Protection claim is being done they want you to use Mitchell or On Demand, which ever you go through...
Roadside Trip Interruption - 07/29/2015
I had Pre-Approval request rejection telling me to use 0600232 Roadside Trip Interruption as my labor op, I have put this in but it won't let me go to the next step. It's saying labor op not found, when it's the one the DMA told me to use. I would love...
Re: Claim $$ we could be missing... - 08/11/2015
Has anyone researched the optikleen price? If you read the bottle it says that it is a concentrated solution and depending on the time of the year and the climate one bottle could service 5 to 6 vehicles. I am wondering what everyone thinks, should we...
Re: Claim $$ we could be missing... - 08/06/2015
... leak analyze or A/C system analyze--Also more descriptive info can be found in 2015 JL Warranty Operations Manual on page 18....
Transportation Claim - 08/21/2015
... for a vehicle that came in that was missing both keys and both remote transmitters/fob. The labor op for the keys and for the remotes is the same lop. Since it is for 2 different damage codes 28086 and 29086 I was told that I should use two separate...
Re: Transportation Claim - 08/21/2015
I have one of these a few weeks ago and used the 0500010 labor op 0500010 and damage code 28086 all on one line it went thru with no problem or say it didn't reject on me.
Re: Claim $$ we could be missing... - 08/25/2015
When I researched all the posts on this subject, I found that everyone seems to be claiming an entire bottle of optikleen per vehicle. I also believe that you should only claim the amount you are using. Thanks for the update.
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/24/2013
... July 18th, so you should reimburse the customer for their portion. There is a reimbursement labor op in the revised Special Policy Bulletin specifically for reimbursing customers who have paid for 50% of the repair....
Re: One line or Two lines - 09/12/2013
This should be submitted on one line. That will negate the "Repeat Repair". However, use the Op Code associated with the "Causal" part, Base time, Add times, and Diag as per that Op Code. Then, add OLH to cover additional repair time, provided they are...
Oil Consumption - 11/22/2013
I have a 2012 Silverado with a oil consumption concern. Tech has checked vehicle for leak and none have been found. We will be giving customer chart to track consumption. Is there an op code to pay my tech for his time.
Re: Seat Back Recall13323 - 10/03/2013
If it rejects, I would just change the Op Code, in GWM. I submitted one, right away, Monday for the 13310 Campaign, and it Accepted.
Re: paint repair - 12/26/2013
USE 1011290 REPLACE SPOILER LABOR OP AS IT HAS THE ADDS FOR REFINISH THE SPOILER. GET THE CLAIM AUTHORIZED FOR NET AMOUNT EXCESSIVE AS THE SUBLET BILL WILL PROBABLY INCLUDE THE TIME FOR THE REPAIR OF THE SPOILER.
PDI Fluid Add - 11/20/2013
Did the max amount you can claim for PDI fluid add change? I submitted a claim this morning for $9.00 and it was denied for misc. amount exceeds the limit for labor op 0590052?
Add Time for Installing Cargo Lights 2014 Silverado - 11/21/2013
Does anyone know if there is add time on the PDI for installing cargo lights on a 2014 Chevrolet Silverado? I cannot find add time in dealer installed options....
Re: The 3 C's - 03/11/2014
... task. Now the techs.....a little more difficult but it just takes consistency with them. I will open their line back up and they know there will be no pay until I have a good story. I had my hands full with a new young tech on batteries always typing...
2014 certified service retail plan - 02/04/2014
... change oil and filter, rotate tires, replaced brakes, and now Replace Battery..there are Labor Ops but do not list an amount to put in Net Amount..any help will be appreciated...thanks...
... system checked for leaks. The warranty administrator received the transaction to apply the appropriate labor operation and submit for payment. After reviewing IVH, the warranty administrator found that the vehicle was just outside of bumper-to-bumper...
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Re: 2015 and 2 Year Maintenance - 03/20/2015
... our paperwork in the same location so it created quite a headache each time it happened. I had to open cases on each of them, and I believe it took several weeks for each one to clear....
FACTORY INVOICED ACCESSORY WARRANTY - 12/04/2014
DRAWING A COMPLETE BLANK. NEED TO DO A PART WARRANTY ON A FIA ACCESSORY CARGO COVER. HOW DO I CODE AND WHERE DO I FIND THE LABOR OP TO USE? THANKS IN ADVANCE!
What Would You Do - 01/15 - 12/19/2014
The owner of a 2011 Traverse took their vehicle to the local dealership for the completion of two open recalls; 14187 (front safety belt anchor) and 14030 (side impact airbag connector). While the vehicle was in the service department, the customer phoned...
Re: What Would You Do - 02/15 - 02/19/2015
... was definitely an unusual situation. As most of you noted in your comments, Roadside is the best option for handling a tow and establishing a pick up time with the customer is critical. The claim was paid after review by the WSC Agent for the service...
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
It sounds as if it is a parts warranty , so you would submit it as a ZPTI, but you need to use the actual labor op found in SI and not the one listed on the special coverage bulletin.
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
Thanks so much for all of the help Kristen was right it is a parts warranty issue and you use the different labor operation to get the warranty claim to pay, again I greatly appreciate all of the help!!
CPO or MY 14 Maintenance? - 01/08/2015
When a customer has a vehicle that's eligible for both Certified AND Chevrolet 2 Year Scheduled Maintenance, is there anything that says which to use? I'm leaning toward using the labor op for the one that expires first. Thoughts?
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... Protection Plan submission. When you call in for authorization this plan does not require labor ops through GM Warranty. When calculation of a GM Extended Protection claim is being done they want you to use Mitchell or On Demand, which ever you go through...
Roadside Trip Interruption - 07/29/2015
I had Pre-Approval request rejection telling me to use 0600232 Roadside Trip Interruption as my labor op, I have put this in but it won't let me go to the next step. It's saying labor op not found, when it's the one the DMA told me to use. I would love...
Re: Claim $$ we could be missing... - 08/11/2015
Has anyone researched the optikleen price? If you read the bottle it says that it is a concentrated solution and depending on the time of the year and the climate one bottle could service 5 to 6 vehicles. I am wondering what everyone thinks, should we...
Re: Claim $$ we could be missing... - 08/06/2015
... leak analyze or A/C system analyze--Also more descriptive info can be found in 2015 JL Warranty Operations Manual on page 18....
Transportation Claim - 08/21/2015
... for a vehicle that came in that was missing both keys and both remote transmitters/fob. The labor op for the keys and for the remotes is the same lop. Since it is for 2 different damage codes 28086 and 29086 I was told that I should use two separate...
Re: Transportation Claim - 08/21/2015
I have one of these a few weeks ago and used the 0500010 labor op 0500010 and damage code 28086 all on one line it went thru with no problem or say it didn't reject on me.
Re: Claim $$ we could be missing... - 08/25/2015
When I researched all the posts on this subject, I found that everyone seems to be claiming an entire bottle of optikleen per vehicle. I also believe that you should only claim the amount you are using. Thanks for the update.
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/24/2013
... July 18th, so you should reimburse the customer for their portion. There is a reimbursement labor op in the revised Special Policy Bulletin specifically for reimbursing customers who have paid for 50% of the repair....
Re: One line or Two lines - 09/12/2013
This should be submitted on one line. That will negate the "Repeat Repair". However, use the Op Code associated with the "Causal" part, Base time, Add times, and Diag as per that Op Code. Then, add OLH to cover additional repair time, provided they are...
Oil Consumption - 11/22/2013
I have a 2012 Silverado with a oil consumption concern. Tech has checked vehicle for leak and none have been found. We will be giving customer chart to track consumption. Is there an op code to pay my tech for his time.
Re: Seat Back Recall13323 - 10/03/2013
If it rejects, I would just change the Op Code, in GWM. I submitted one, right away, Monday for the 13310 Campaign, and it Accepted.
Re: paint repair - 12/26/2013
USE 1011290 REPLACE SPOILER LABOR OP AS IT HAS THE ADDS FOR REFINISH THE SPOILER. GET THE CLAIM AUTHORIZED FOR NET AMOUNT EXCESSIVE AS THE SUBLET BILL WILL PROBABLY INCLUDE THE TIME FOR THE REPAIR OF THE SPOILER.
PDI Fluid Add - 11/20/2013
Did the max amount you can claim for PDI fluid add change? I submitted a claim this morning for $9.00 and it was denied for misc. amount exceeds the limit for labor op 0590052?
Add Time for Installing Cargo Lights 2014 Silverado - 11/21/2013
Does anyone know if there is add time on the PDI for installing cargo lights on a 2014 Chevrolet Silverado? I cannot find add time in dealer installed options....
Re: The 3 C's - 03/11/2014
... task. Now the techs.....a little more difficult but it just takes consistency with them. I will open their line back up and they know there will be no pay until I have a good story. I had my hands full with a new young tech on batteries always typing...
2014 certified service retail plan - 02/04/2014
... change oil and filter, rotate tires, replaced brakes, and now Replace Battery..there are Labor Ops but do not list an amount to put in Net Amount..any help will be appreciated...thanks...
Re: 2014 certified service retail plan - 02/05/2014
thanks Kristen for your help.. i was confused by the listing of labor op codes for each repair thought i needed to submit an amount like the gmc pro grades and buick 2 year maint plans.. connie
2014 Warranty Administration Program Survey - 08/07/2014
Because we know that this has become a very busy time for most of you, we are keeping the survey open until the end of this month (8/2014). Please take a few moments out of your busy day to complete the survey, by doing so you have the opportunity to...
What Would You Do - 12/14 - 11/25/2014
After reviewing and printing a copy of the IVH for a 2014 Chevrolet Silverado, the service advisor opened a new job card for the customer's vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service...
Re: Special Coverage - 11/17/2014
If its still within mileage/time its ok to use the regular labor op for this. if iot is out then use the special policy
15 Chevy Maintenance - 11/20/2014
Can anyone help me with the 2015 2 yr maintenance plan labor op codes? I have a 2015 Chev Silverado Diesel and we topped off DEF.
Attachments - 10/15/2014
When scanning a document to be attached to a claim. Do I save the document as a jpeg or a pdf so GM can open it. I've tried both ways and would not let me see it on my computer
Re: Attachments - 10/16/2014
I've tried saving both ways and then attach them to Global warranty. When claim is paid I go back to the claim and open the attachment window pops up but I get nothing. Think that I have fixed the problem
Help!! GMPP claims w/electronic exchanges - 10/21/2014
... electronic exchanges. It's telling me that dealers don't have the authority to submit for labor op 3420840. Does anyone know the trick when dealing with GMPP on these type of claims. I'm getting no help from DBC or GMPP ...
Recall 13454 & 14113 - 04/23/2014
... The key and the cylinder kit rejected for Total parts amount exceeds the allowance for labor op. Any suggestions would be appreciated, thanks you...
Stop Delivery Floor Plan Reimbursement - 05/15/2014
I was just wondering if there was a generic floor plan reimbursement labor op code. On recall 14128 there was a labor code on the recall document. For recall 14201, that was also stop delivery there isn't one. I would like to be able to get that since...
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
all fluids do need to be billed on the job card and submitted on labor op 0590052 in net item and the includes DEF fluid added when the vehicle is sold.....hope this helps you !!
Re: Stop Delivery Floor Plan Reimbursement - 07/01/2014
... that are eligible for floorplan credit. After doing the recall itself, I then use the labor op provided for the floorplan per the recall. I always get a message that rejects telling me the recall has already been done, and I always have to route it...
Re: Ignition Switch Recall Parts Return - 06/05/2014
How can I find the amount of postage for shipping the returned parts? Is this charged to our open account? I am claiming the .3 for handling but not sure how to calculate postage/shipping for each individual parts return...thoughts please
Re: - 11/24/2014
The "added operation" terminology requirement was contained within the January 2014 edition of the Required Operating Procedures bulletin (04-00-89-015G). The latest release of the bulletin 04-00-89-015H & P&P Article 3.2.12 state the following: Any...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
You are not alone. Especially these key inserts, with the different recall numbers and then different labor ops,depending on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN...
Canada 2 year Scheduled LOF Maintenance - 01/23/2014
Has anyone tried to process these.Mine rejected with the labor operation 0600753.Which i got from the selling dealer of the vehicle involved.I processed it the same as a silverado woit the price in net it rejected. We are checking with our DMA.
Re: Canada 2 year Scheduled LOF Maintenance - 01/23/2014
The 2014 Chevrolet Maintenance Program Guidelines list the following: LABOR OPERATION CODE: 0600723 DESCRIPTION: Chevrolet 2-Year Maintenance TRANSACTION TYPE: ZREG NET ITEM: Misc. Unable to locate any documents with op code 0600753. What was the...
Recall 13426 - 03/18/2014
... Now that the recall has came out, when you pull the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? ...
GMC 2 Year Scheduled Maintenance - 09/27/2013
Can anyone help me with Labor Ops. Cannont find the message. Thanks James!
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
[quote] conny: GMC Prograde protection labor op 0600683 for 35.00 [/quote] That's not it.. This is for 2014 GMC's. SI shows the Chevy maintenance plan but GMC. Our GM rep is here now and he is trying to find it to
Re: GM accounting manual? - 10/16/2013
http://gm.acctmanual.com/ You can also get their from the operating report in GMDBIT if you click on an account, it takes you to the page that explains that account.
Re: GMPP SmartCare - Repeat Repair - 10/17/2013
Probably your best option would be to contact GMPP at 800-631-5590. They should be able to help you with it. We don't do much GMPP so I haven't run into this myself.
Re: What Would You Do - 07/15 - 09/02/2015
This transaction was ultimately processed and paid with the closest to labor operation for the starter. Kristen / jlwarranty
Re: 2016 Corvette Accessories - 08/10/2015
... Go into LTG, put the VIN in and then go to General Info>PDI>Dealer Installed-Factory Invoiced Options. If those codes aren't listed, you probably aren't getting any extra labor for them because, as I was told, the base time is higher. When our codes...
Re: PDI EXTRAS? - 07/22/2015
... (3 ounces, 1 gallon, 1/2 gallon, for example) may be claimed with transaction type ZPDI with labor operation 0590052. The amount is entered in the miscellaneous net item field of the transaction. Kristen ...
thanks Kristen for your help.. i was confused by the listing of labor op codes for each repair thought i needed to submit an amount like the gmc pro grades and buick 2 year maint plans.. connie
2014 Warranty Administration Program Survey - 08/07/2014
Because we know that this has become a very busy time for most of you, we are keeping the survey open until the end of this month (8/2014). Please take a few moments out of your busy day to complete the survey, by doing so you have the opportunity to...
What Would You Do - 12/14 - 11/25/2014
After reviewing and printing a copy of the IVH for a 2014 Chevrolet Silverado, the service advisor opened a new job card for the customer's vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service...
Re: Special Coverage - 11/17/2014
If its still within mileage/time its ok to use the regular labor op for this. if iot is out then use the special policy
15 Chevy Maintenance - 11/20/2014
Can anyone help me with the 2015 2 yr maintenance plan labor op codes? I have a 2015 Chev Silverado Diesel and we topped off DEF.
Attachments - 10/15/2014
When scanning a document to be attached to a claim. Do I save the document as a jpeg or a pdf so GM can open it. I've tried both ways and would not let me see it on my computer
Re: Attachments - 10/16/2014
I've tried saving both ways and then attach them to Global warranty. When claim is paid I go back to the claim and open the attachment window pops up but I get nothing. Think that I have fixed the problem
Help!! GMPP claims w/electronic exchanges - 10/21/2014
... electronic exchanges. It's telling me that dealers don't have the authority to submit for labor op 3420840. Does anyone know the trick when dealing with GMPP on these type of claims. I'm getting no help from DBC or GMPP ...
Recall 13454 & 14113 - 04/23/2014
... The key and the cylinder kit rejected for Total parts amount exceeds the allowance for labor op. Any suggestions would be appreciated, thanks you...
Stop Delivery Floor Plan Reimbursement - 05/15/2014
I was just wondering if there was a generic floor plan reimbursement labor op code. On recall 14128 there was a labor code on the recall document. For recall 14201, that was also stop delivery there isn't one. I would like to be able to get that since...
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
all fluids do need to be billed on the job card and submitted on labor op 0590052 in net item and the includes DEF fluid added when the vehicle is sold.....hope this helps you !!
Re: Stop Delivery Floor Plan Reimbursement - 07/01/2014
... that are eligible for floorplan credit. After doing the recall itself, I then use the labor op provided for the floorplan per the recall. I always get a message that rejects telling me the recall has already been done, and I always have to route it...
Re: Ignition Switch Recall Parts Return - 06/05/2014
How can I find the amount of postage for shipping the returned parts? Is this charged to our open account? I am claiming the .3 for handling but not sure how to calculate postage/shipping for each individual parts return...thoughts please
Re: - 11/24/2014
The "added operation" terminology requirement was contained within the January 2014 edition of the Required Operating Procedures bulletin (04-00-89-015G). The latest release of the bulletin 04-00-89-015H & P&P Article 3.2.12 state the following: Any...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
You are not alone. Especially these key inserts, with the different recall numbers and then different labor ops,depending on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN...
Canada 2 year Scheduled LOF Maintenance - 01/23/2014
Has anyone tried to process these.Mine rejected with the labor operation 0600753.Which i got from the selling dealer of the vehicle involved.I processed it the same as a silverado woit the price in net it rejected. We are checking with our DMA.
Re: Canada 2 year Scheduled LOF Maintenance - 01/23/2014
The 2014 Chevrolet Maintenance Program Guidelines list the following: LABOR OPERATION CODE: 0600723 DESCRIPTION: Chevrolet 2-Year Maintenance TRANSACTION TYPE: ZREG NET ITEM: Misc. Unable to locate any documents with op code 0600753. What was the...
Recall 13426 - 03/18/2014
... Now that the recall has came out, when you pull the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? ...
GMC 2 Year Scheduled Maintenance - 09/27/2013
Can anyone help me with Labor Ops. Cannont find the message. Thanks James!
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
[quote] conny: GMC Prograde protection labor op 0600683 for 35.00 [/quote] That's not it.. This is for 2014 GMC's. SI shows the Chevy maintenance plan but GMC. Our GM rep is here now and he is trying to find it to
Re: GM accounting manual? - 10/16/2013
http://gm.acctmanual.com/ You can also get their from the operating report in GMDBIT if you click on an account, it takes you to the page that explains that account.
Re: GMPP SmartCare - Repeat Repair - 10/17/2013
Probably your best option would be to contact GMPP at 800-631-5590. They should be able to help you with it. We don't do much GMPP so I haven't run into this myself.
Re: What Would You Do - 07/15 - 09/02/2015
This transaction was ultimately processed and paid with the closest to labor operation for the starter. Kristen / jlwarranty
Re: 2016 Corvette Accessories - 08/10/2015
... Go into LTG, put the VIN in and then go to General Info>PDI>Dealer Installed-Factory Invoiced Options. If those codes aren't listed, you probably aren't getting any extra labor for them because, as I was told, the base time is higher. When our codes...
Re: PDI EXTRAS? - 07/22/2015
... (3 ounces, 1 gallon, 1/2 gallon, for example) may be claimed with transaction type ZPDI with labor operation 0590052. The amount is entered in the miscellaneous net item field of the transaction. Kristen ...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... the 3/36 unless it was a trade in and sold as CPO vehicle then you would need to use the CPO labor op. The Extended Protection should have nothing to do with the maintenance labor op. The new extended protection sold through GM is not submitted as a...
NEW GLOBAL - 07/16/2015
... is not going to carry over to the new site! Also, the only manual they have is the P/P. Both people I spoke to are not getting what I'm saying. Right now, when you click on P/P you are at the GM dealerships polices, procedures and guides. There are...
What Would You Do - 07/15 - 06/30/2015
... wire. The warranty administrator routed the transaction with the wire-to-wire repair labor operation, with OLH to remove and reinstall the transmission to access the starter wiring. The claim was returned by the WSC agent on two occasions for a valid...
ACCESSORY INSTALLS - 02/10/2015
... order without any cost or quantity. I've read previous posts that say that just using the labor op without the part number will generate a part number on it's own when you submit it; and then if I watch the video training on JL it says that the part...
Re: CAM-02 Report - 12/22/2015
I downloaded the form and keep it in my download file. When I need to fill it out, I open it from there. I did have to "enable editing" from the top of the screen I believe, after I downloaded it. Have you got it working? You can always print it and...
Re: What Would You Do - 10/15 - 01/29/2016
The warranty administrator submitted this transaction as recommended by the GM representative. The corrosion labor operations were submitted and paid, as well as the reduced rental expense. Kristen / jlwarranty
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
... etc.), parts are correct and net items are listed correctly. It also checks to make sure the labor op, complaint and failure codes are valid. Once you go through the line it will then change to 'VALIDATED' and be ready to submit. --So no, there's...
Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
... Visit: If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From the GWM User Manual,Prepare & Submit...
What Would You Do - 10/15 - 10/23/2015
... received the claim and determined that the cause of failure was the transmission; the appropriate transmission replacement labor operation was applied to the transaction. Because the vehicle was originally diagnosed with a valve body concern, there will...
Re: DMA PRE-APPROVAL - 10/15/2015
... front to rear. A 2014 Silverado with 9,400 miles. The first bulletin was published with a labor op with A/T for the time allowance. After we finished the truck the bulletin was revised with 7.0 hours for the job. Our vehicle was extreme and we had...
Diagnostic time with no repair - 02/28/2016
... but no problem was found. No repair was needed. I need to claim more then just the CCND labor op of .3 Thanks, Carol...
What Would You Do - 04/17 - 03/21/2017
... due to a road hazard.The third line of the job card was added after write up to address an open recall that was not found at time of write up.The service manager indicated one authorization, including a signature, date, time, and an explanation to address...
Forum - 02/28/2017
The warranty administrator submitted the transaction with the labor operation for the replacement of the radiator, with the radiator indicated as the causal part. Due to excessive parts and OLH, the transaction was h-routed for review. After providing...
Forum - 02/24/2017
Certain "Z" operations are GM provided & specific to a certain situation - typically not published in the LTG. Generally issued with detail on the manner in which to submit the transaction.
2.4L Engine - 01/19/2017
... the engine down again. But it's had for me to get everything paid for. He is putting down labor op 4066890 - 13.7 Sometime the part are alittle different but not much. Also how does the tech do punched for this. it takes my tech several days because...
transmission overhauls by transmission type - 01/18/2017
In detail the correct coding for individual situations simplified by depth. Which labor operation to use for specific failures. Examples of each. Go into extreme detail. Example: 6T40 reseal transmission for leaks. Seal kit part number billed out...
Forum - 01/06/2017
Good tip rclark22! And to add...encourage service advisors, warranty administrators to take a look at the battery print out once the technician has performed the repair, if there is an inconsistency there is an opportunity to resolve it ASAP.
Forum - 01/06/2017
I agree CarolRoyal and Conny, the camshaft position actuator solenoid valve replacement operation would be the closest to.
Salary for Warranty Administration - 01/16/2017
I would like to re-open the discussion regarding pay for warranty administrators, and specifically, bonuses. I am currently in negotiation with management regarding getting paid a bonus based on the total dollar amount of reimbursement received...
Forum - 01/20/2017
... of information out there to find, DealersEdge had published a compliation of various fixed ops pay plans from a survey in 2009 that I found very useful to back up my case to my service manager. It was easily searchable on Google, its a large...
Forum - 01/24/2017
... and they escalated the manual closing process on that one. When in doubt I call the DBC, open a case on the request and put the case number in with the transaction. It didn't have to be h-routed or anything. ...
17019 and the Oil - 02/07/2017
I pulled the new and used vehicle reports for open recalls and found the list of 2017 Malibus that need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the...
Forum - 02/13/2017
From the labor operation document selection in SI, select the "Effective Date" drop down to view previous versions of the LTG, as applicable. For example, select the Alpha GLC LTG > enter a keyword or select a service category type > select a service...
Forum - 01/27/2017
Janroa-Hope this helps-The way I understand this is that any vehicle in dealer inventory cannot be sold with an open required field action, which includes the ones with no remedy yet. All unsold new vehicles in Service Agents’ possession and subject...
Forum - 02/01/2017
... covers a repair, even if it's still within warranty/powertrain, you must use the special coverage operation/time. So as long as they are within the powertrain coverage for a component replaced using special coverage, you can use the courtesy transportation. ...
... the 3/36 unless it was a trade in and sold as CPO vehicle then you would need to use the CPO labor op. The Extended Protection should have nothing to do with the maintenance labor op. The new extended protection sold through GM is not submitted as a...
NEW GLOBAL - 07/16/2015
... is not going to carry over to the new site! Also, the only manual they have is the P/P. Both people I spoke to are not getting what I'm saying. Right now, when you click on P/P you are at the GM dealerships polices, procedures and guides. There are...
What Would You Do - 07/15 - 06/30/2015
... wire. The warranty administrator routed the transaction with the wire-to-wire repair labor operation, with OLH to remove and reinstall the transmission to access the starter wiring. The claim was returned by the WSC agent on two occasions for a valid...
ACCESSORY INSTALLS - 02/10/2015
... order without any cost or quantity. I've read previous posts that say that just using the labor op without the part number will generate a part number on it's own when you submit it; and then if I watch the video training on JL it says that the part...
Re: CAM-02 Report - 12/22/2015
I downloaded the form and keep it in my download file. When I need to fill it out, I open it from there. I did have to "enable editing" from the top of the screen I believe, after I downloaded it. Have you got it working? You can always print it and...
Re: What Would You Do - 10/15 - 01/29/2016
The warranty administrator submitted this transaction as recommended by the GM representative. The corrosion labor operations were submitted and paid, as well as the reduced rental expense. Kristen / jlwarranty
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
... etc.), parts are correct and net items are listed correctly. It also checks to make sure the labor op, complaint and failure codes are valid. Once you go through the line it will then change to 'VALIDATED' and be ready to submit. --So no, there's...
Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
... Visit: If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From the GWM User Manual,Prepare & Submit...
What Would You Do - 10/15 - 10/23/2015
... received the claim and determined that the cause of failure was the transmission; the appropriate transmission replacement labor operation was applied to the transaction. Because the vehicle was originally diagnosed with a valve body concern, there will...
Re: DMA PRE-APPROVAL - 10/15/2015
... front to rear. A 2014 Silverado with 9,400 miles. The first bulletin was published with a labor op with A/T for the time allowance. After we finished the truck the bulletin was revised with 7.0 hours for the job. Our vehicle was extreme and we had...
Diagnostic time with no repair - 02/28/2016
... but no problem was found. No repair was needed. I need to claim more then just the CCND labor op of .3 Thanks, Carol...
What Would You Do - 04/17 - 03/21/2017
... due to a road hazard.The third line of the job card was added after write up to address an open recall that was not found at time of write up.The service manager indicated one authorization, including a signature, date, time, and an explanation to address...
Forum - 02/28/2017
The warranty administrator submitted the transaction with the labor operation for the replacement of the radiator, with the radiator indicated as the causal part. Due to excessive parts and OLH, the transaction was h-routed for review. After providing...
Forum - 02/24/2017
Certain "Z" operations are GM provided & specific to a certain situation - typically not published in the LTG. Generally issued with detail on the manner in which to submit the transaction.
2.4L Engine - 01/19/2017
... the engine down again. But it's had for me to get everything paid for. He is putting down labor op 4066890 - 13.7 Sometime the part are alittle different but not much. Also how does the tech do punched for this. it takes my tech several days because...
transmission overhauls by transmission type - 01/18/2017
In detail the correct coding for individual situations simplified by depth. Which labor operation to use for specific failures. Examples of each. Go into extreme detail. Example: 6T40 reseal transmission for leaks. Seal kit part number billed out...
Forum - 01/06/2017
Good tip rclark22! And to add...encourage service advisors, warranty administrators to take a look at the battery print out once the technician has performed the repair, if there is an inconsistency there is an opportunity to resolve it ASAP.
Forum - 01/06/2017
I agree CarolRoyal and Conny, the camshaft position actuator solenoid valve replacement operation would be the closest to.
Salary for Warranty Administration - 01/16/2017
I would like to re-open the discussion regarding pay for warranty administrators, and specifically, bonuses. I am currently in negotiation with management regarding getting paid a bonus based on the total dollar amount of reimbursement received...
Forum - 01/20/2017
... of information out there to find, DealersEdge had published a compliation of various fixed ops pay plans from a survey in 2009 that I found very useful to back up my case to my service manager. It was easily searchable on Google, its a large...
Forum - 01/24/2017
... and they escalated the manual closing process on that one. When in doubt I call the DBC, open a case on the request and put the case number in with the transaction. It didn't have to be h-routed or anything. ...
17019 and the Oil - 02/07/2017
I pulled the new and used vehicle reports for open recalls and found the list of 2017 Malibus that need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the...
Forum - 02/13/2017
From the labor operation document selection in SI, select the "Effective Date" drop down to view previous versions of the LTG, as applicable. For example, select the Alpha GLC LTG > enter a keyword or select a service category type > select a service...
Forum - 01/27/2017
Janroa-Hope this helps-The way I understand this is that any vehicle in dealer inventory cannot be sold with an open required field action, which includes the ones with no remedy yet. All unsold new vehicles in Service Agents’ possession and subject...
Forum - 02/01/2017
... covers a repair, even if it's still within warranty/powertrain, you must use the special coverage operation/time. So as long as they are within the powertrain coverage for a component replaced using special coverage, you can use the courtesy transportation. ...
Forum - 02/01/2017
... answers are difficult to find and/or understand. But, long story-short...to get your opinion and make sure I'm thinking correctly...the vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not ...
Forum - 09/02/2016
... an explanation for the change from cp to warranty. We are currently investigating stamp options for this scenario, to hopefully make the process a little easier. ...
Re: Reynolds & Reynolds - Re-Transmit Warranty? - 08/16/2016
... screen you enter each job one by one. Enter a "T" once in the particular line and a box will pop up for your user name and password in Global Connect. After entering that info you just enter an "E" and it immediately transmits and gives you an answer...
What Would You Do - 08/16 - 07/28/2016
... punched on the job card for diagnostic work. The technician test drove the vehicle with the PicoScope and documented the vibration frequency on the Vibration Diagnostic Worksheet. The tires were then road force balanced. Further road testing and diagnosis...
Re: Technician Clock times - 08/05/2016
Hi Janroa, if you check bulletin 04-00-89-015 (the required operating procedures for warranty administration), look at item 5. Technician Identification and Accounting of Labor Time, there is a lot of explanation about time punches. Also, at the end...
DPF REGENERATION - 09/29/2016
... THERE AS 37g OF SOOT. HE PERFORMED ADPF SERVICE REGENERATION ON THE VEHICLE. THERE IS NO LABOR OP FOR THIS SERVICE. HOW WOULD I CLAIM THIS UNDER WARRANTY? OR SHOULD THIS BE CUSTOMER PAY EVEN THOUGH IT WAS A NEWER VEHICLE? Or should it go under...
Customer Concern Not Duplicated - 10/12/2016
... guide in a month or two... Why when pulling up all "Customer Concern Not Duplicated" labor operations, does it still say "Note: Actual time from 0.1- 0.3 hours spent to perform repair is to be entered as Labor Hours for this code. Any additional...
Forum - 10/12/2016
You aren't missing anything in regards to OLH with CCND labor operations, no OLH (as noted in P&P Article 2.4). There is no reason for the OLH statement to remain in the LTG, as policy states it is not allowed. This appears to be one of those changes/updates...
Re: GMPP Smart Protection - 07/11/2016
... 35.01-ABOVE 0610093 32.01-35.00 0610083 29.01-32.00 0610073 26.01-29.00 [/quote] The above labor operations are used when submitting for reimbursement for a GMPP Smart Care lube, oil, filter and tire rotation service (plans sold prior to 10/1/2013)....
Re: What Would You Do - 05/16 - 06/06/2016
The service manager opted to handle this situation as Customer Enthusiasm - replacing both chrome assist steps. Kristen / jlwarranty
Re: DEALERTRACK - 06/22/2016
... myself so I don't have to wait. In case you don't know how, here you go my friend... 1. tabs at top of R.O., click on Customer info. 2. Option box in the middle of the page /click on the down arrow. 3. click on service contract. 4. add 5. should...
Re: What Would You Do - 02/16 - 04/29/2016
Rather than submit the actuator replacement on the original job card that had been open for a week, the actuator was installed and claimed on the current job card. The original job card was closed internally and the diagnosis time was accounted for on...
Forum - 12/05/2016
... 3.2.18} It is submitted in conjunction with a warranty repair, not as its own line. So, no added operation authorization - no approval for change from c/p to warranty....
GOING FROM OUTSIDE TO INSIDE WARRANTY - 12/13/2016
... and excluded everything except warranty and pdi. is there a better way or is this the best option?Ill take any information I get that will help make this a smooth transition....
Forum - 12/27/2016
... very confusing on how to find what is covered under all of these different codes. Maybe an option would be to have a very detailed, NOT Vague, training video with examples or on-site training for this. My Advisor's are constantly...
Forum - 07/11/2017
... claim without it. There are times when a DMA will authorize the time, so that might be an option if they agree with it, get an approval for it and attach it, resubmit it to the WSC for payment....
Forum - 07/26/2017
... Screen or, simply, Print Screen, will essentially do the same function on most computers – Copy the entire screen to the clipboard. At this point, you should be able to Paste it into multiple other applications, like Paint or Word. Although, depending...
Forum - 06/05/2017
Lube/oil/filter changes and tire rotation services under the 24/24 Smart Care Wrap 1 : Labor Operation 0600853 > Reimbursement $35 in net/miscellaneous. Recommend contacting GMPP if you continue to experience difficulty processing this transaction...
Forum - 05/08/2017
... because yes, you close ticket if vehicle leaves lot, by most state laws, and holding a ticket open runs up the vehicle's days in service department (which is probably why gm wants them closed too) and used towards a buyback situation......
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/10/2017
Page 16 of the guide lists the roadside labor ops but not the time.where can I find labor hours for example, 0600172 lockout? Also how do I calculate the 60% tech premium time? My dealership labor rate is 135.64. Is the 60% multiplied by the labor...
Forum - 05/15/2017
Labor operation 0600723 - Chevrolet Maintenance
Forum - 05/04/2017
Thanks chevy2045 & conny for the feedback! We have begun noticing dealer debits for reviews received in January...the debit was posted to the dealer's open parts account as a lump sum, with the report sent to the dealer prinicipal's mailbox.
Forum - 05/04/2017
This would be handled on a case by case basis with appropriate documentation on the job card. On a side note, yes, you can always offer other courtesy transportation options.
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 04/25/2017
Hi chevy2045! Could you please provide the VIN for this vehicle? I am unable to locate detail on recall 24510 in SI - is the recall still open for the VIN in IVH?
... answers are difficult to find and/or understand. But, long story-short...to get your opinion and make sure I'm thinking correctly...the vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not ...
Forum - 09/02/2016
... an explanation for the change from cp to warranty. We are currently investigating stamp options for this scenario, to hopefully make the process a little easier. ...
Re: Reynolds & Reynolds - Re-Transmit Warranty? - 08/16/2016
... screen you enter each job one by one. Enter a "T" once in the particular line and a box will pop up for your user name and password in Global Connect. After entering that info you just enter an "E" and it immediately transmits and gives you an answer...
What Would You Do - 08/16 - 07/28/2016
... punched on the job card for diagnostic work. The technician test drove the vehicle with the PicoScope and documented the vibration frequency on the Vibration Diagnostic Worksheet. The tires were then road force balanced. Further road testing and diagnosis...
Re: Technician Clock times - 08/05/2016
Hi Janroa, if you check bulletin 04-00-89-015 (the required operating procedures for warranty administration), look at item 5. Technician Identification and Accounting of Labor Time, there is a lot of explanation about time punches. Also, at the end...
DPF REGENERATION - 09/29/2016
... THERE AS 37g OF SOOT. HE PERFORMED ADPF SERVICE REGENERATION ON THE VEHICLE. THERE IS NO LABOR OP FOR THIS SERVICE. HOW WOULD I CLAIM THIS UNDER WARRANTY? OR SHOULD THIS BE CUSTOMER PAY EVEN THOUGH IT WAS A NEWER VEHICLE? Or should it go under...
Customer Concern Not Duplicated - 10/12/2016
... guide in a month or two... Why when pulling up all "Customer Concern Not Duplicated" labor operations, does it still say "Note: Actual time from 0.1- 0.3 hours spent to perform repair is to be entered as Labor Hours for this code. Any additional...
Forum - 10/12/2016
You aren't missing anything in regards to OLH with CCND labor operations, no OLH (as noted in P&P Article 2.4). There is no reason for the OLH statement to remain in the LTG, as policy states it is not allowed. This appears to be one of those changes/updates...
Re: GMPP Smart Protection - 07/11/2016
... 35.01-ABOVE 0610093 32.01-35.00 0610083 29.01-32.00 0610073 26.01-29.00 [/quote] The above labor operations are used when submitting for reimbursement for a GMPP Smart Care lube, oil, filter and tire rotation service (plans sold prior to 10/1/2013)....
Re: What Would You Do - 05/16 - 06/06/2016
The service manager opted to handle this situation as Customer Enthusiasm - replacing both chrome assist steps. Kristen / jlwarranty
Re: DEALERTRACK - 06/22/2016
... myself so I don't have to wait. In case you don't know how, here you go my friend... 1. tabs at top of R.O., click on Customer info. 2. Option box in the middle of the page /click on the down arrow. 3. click on service contract. 4. add 5. should...
Re: What Would You Do - 02/16 - 04/29/2016
Rather than submit the actuator replacement on the original job card that had been open for a week, the actuator was installed and claimed on the current job card. The original job card was closed internally and the diagnosis time was accounted for on...
Forum - 12/05/2016
... 3.2.18} It is submitted in conjunction with a warranty repair, not as its own line. So, no added operation authorization - no approval for change from c/p to warranty....
GOING FROM OUTSIDE TO INSIDE WARRANTY - 12/13/2016
... and excluded everything except warranty and pdi. is there a better way or is this the best option?Ill take any information I get that will help make this a smooth transition....
Forum - 12/27/2016
... very confusing on how to find what is covered under all of these different codes. Maybe an option would be to have a very detailed, NOT Vague, training video with examples or on-site training for this. My Advisor's are constantly...
Forum - 07/11/2017
... claim without it. There are times when a DMA will authorize the time, so that might be an option if they agree with it, get an approval for it and attach it, resubmit it to the WSC for payment....
Forum - 07/26/2017
... Screen or, simply, Print Screen, will essentially do the same function on most computers – Copy the entire screen to the clipboard. At this point, you should be able to Paste it into multiple other applications, like Paint or Word. Although, depending...
Forum - 06/05/2017
Lube/oil/filter changes and tire rotation services under the 24/24 Smart Care Wrap 1 : Labor Operation 0600853 > Reimbursement $35 in net/miscellaneous. Recommend contacting GMPP if you continue to experience difficulty processing this transaction...
Forum - 05/08/2017
... because yes, you close ticket if vehicle leaves lot, by most state laws, and holding a ticket open runs up the vehicle's days in service department (which is probably why gm wants them closed too) and used towards a buyback situation......
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/10/2017
Page 16 of the guide lists the roadside labor ops but not the time.where can I find labor hours for example, 0600172 lockout? Also how do I calculate the 60% tech premium time? My dealership labor rate is 135.64. Is the 60% multiplied by the labor...
Forum - 05/15/2017
Labor operation 0600723 - Chevrolet Maintenance
Forum - 05/04/2017
Thanks chevy2045 & conny for the feedback! We have begun noticing dealer debits for reviews received in January...the debit was posted to the dealer's open parts account as a lump sum, with the report sent to the dealer prinicipal's mailbox.
Forum - 05/04/2017
This would be handled on a case by case basis with appropriate documentation on the job card. On a side note, yes, you can always offer other courtesy transportation options.
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 04/25/2017
Hi chevy2045! Could you please provide the VIN for this vehicle? I am unable to locate detail on recall 24510 in SI - is the recall still open for the VIN in IVH?
Forum - 04/25/2017
While similar to a CCND operation, the Electrical and Powertrain Controls Labor Only Labor Codes are used when a repair is performed to a module, unlike in a could not duplicate situation - therefore do not require the same approval as a CCND situation. Technician...
Forum - 04/26/2017
I would have left the repair order open since the part was going to be in within a week. I would have had service manager sign off on OLH and excessive part and h-routed with a explanation of subsequent damage.
Forum - 08/16/2017
... be performed a second time to obtain the Programming Result screen shot, the recall would remain open. If anyone has experience or DBC contact regarding this issue, please share!...
Forum - 08/21/2017
... a special policy to check into for oil consumption. If oil does not register on the dipstick we top off the oil at no charge and schedule accordingly. I usually charge this internal for the oil , because I can not find a proper labor op to do so oth...
Forum - 09/05/2017
... the parts and labor (pump and housing) associated with the special coverage. Service management opted against completing the PET for a Policy Decision for the gear. If management had approved a Policy Decision in this situation, the Policy...
Forum - 09/11/2017
... code submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. This is in the Preface/Preface section of the LTG. I usually don't have a problem when I submit...
New car Prep submission? - 08/11/2017
I'm working on a prep for a 2017 Acadia. The "dealer installed" options listed on the Build of the vehicle are RXX-License Plate Trim, SCY-Tail Lamps, and PDB-Black Accent Package(which includes the Plate Trim, Tail Lamps plus...
Forum - 09/19/2017
... program or within the 12/12 parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin...
Forum - 09/19/2017
Submit the transaction with GM Authorization for wholesale approval - as the labor operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has...
Forum - 09/25/2017
... Wiring Harness Junction Block Assembly. When searching the LTG - there are only two junction block options for a 2015 Silverado: 5430170 - Engine Wiring Harness Junction Block Replacement 5430190 - Instrument Panel Wiring Harness Junction Block Replacement I...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
... THE FAILED PART THAT CAUSED DAMAGE TO ENGINE CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES STATE THAT CONSEQUENTIAL DAMAGE CLAIMS DO NOT HAVE TO HAVE SEPARATE ON/OFF PUNCH TIMES (THIS...
Forum - 10/24/2017
Submit for the reimbursement using the labor operation for the rear drums with the amount being reimbursed in the Customer Reimbursement field of the transaction. You may claim a $20 Administrative Allowance for all Customer Reimbursement transactions. Reference...
Forum - 10/26/2017
... required Battery Tester Code field when submitting all transactions for battery replacement (labor operations 4041510 or 4041520). May need to enter the claims through GWM vs. CDK....
GM Accessories - 10/12/2017
Would like to know your thoughts on the GM Accessory Rewards program (I-OP).One of my Sales Mgr came to me about submission of accessories so they (sales) could get a Spin to win GM earnPower money. I asked what were they going to pay me for the...
Forum - 09/28/2017
If the ECM was the cause of failure, the ECM labor operation should be used with the ECM indicated as the failed component. Time to replace the engine (consequential damage) would be entered in the OLH field. OLH should not exceed the standard base...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... with Labor Code when submitting claims for Special Coverages and Coupons that have Legacy Labor Ops, these cases may require a system Inquiry escalation in order to be corrected. You may experience longer than normal wait times and we appreciate yo...
Volt Rental - 01/31/2013
... 1.2 hours worth of recalls done to it, and my service advisor put the customer in a rental (claim opened and closed on 1/29). I brought the ticket to my service manager to sign off on charging the rental to Internal...but he is insistant that Volt customers...
Re: NEW 7 DIGIT Labor codes - 03/05/2013
You should still be using the 'normal' labor op codes. The 7 digit codes are not expected to go into effect until May. The Feb. J&L newsletter has an article on it. Can be viewed online currently and should be out soon in paper format.
Re: could go either way, I'm on the fence.... - 03/06/2013
I hear you!:)I know and as I scroll down the PIP I'm hoping like crazy there is an op at the end and when I reach the end of the screen and there isn't one I sigh out and my shoulders slump!:) Cripse the madness of it all! I think too, the NPF is the...
Re: Curious...anyone recently debited for vague information in correction lines? - 07/08/2013
My biggest issue is with cause of failure description and the use of "inop", "bad" or "faulty". I'm on them all the time to give me ROOT cause of failure. I could probably diag a water pump as "bad". It's a never ending battle, especially when we've...
Re: Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/18/2013
Props to cnkraemer. I went back and re-read the bulletin and it does in fact state: The following Goodwill tools are available to the Dealer in support of customers but are processed by way of the Customer Assistance Center (CAC) or your District Manager...
Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/16/2013
... So, I was able to get it authorized by the DMA. Anyone know what my next step is? Is there a labor op? Is there another form to fill out? How do I get this thing on the customer's IVH? Any help is appreciated. ...
Does this bother anyone else? - 08/27/2013
... have to enter "N". I contacted ADP and discussed this with them. They informed me that there is no option to not have this appear, and, also, there is no way to have it default to "N". At this time there is no work being done to make this change. However,...
Re: Process for over the counter parts - 11/09/2012
I always open a repair order for over the counter parts warranty. With proper documentation attached, we've never had any issues getting them paid. I've gotten my local independent shops in the habit of providing docs so it's really easy now. Isn't...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
... handed a job card and looking at it and knowing there are numerous problems going into it. In my opinion, it shouldn't happen. We have that here too, they do the work and leave it up to you to figure out how to get it paid. It's very frustrating....
While similar to a CCND operation, the Electrical and Powertrain Controls Labor Only Labor Codes are used when a repair is performed to a module, unlike in a could not duplicate situation - therefore do not require the same approval as a CCND situation. Technician...
Forum - 04/26/2017
I would have left the repair order open since the part was going to be in within a week. I would have had service manager sign off on OLH and excessive part and h-routed with a explanation of subsequent damage.
Forum - 08/16/2017
... be performed a second time to obtain the Programming Result screen shot, the recall would remain open. If anyone has experience or DBC contact regarding this issue, please share!...
Forum - 08/21/2017
... a special policy to check into for oil consumption. If oil does not register on the dipstick we top off the oil at no charge and schedule accordingly. I usually charge this internal for the oil , because I can not find a proper labor op to do so oth...
Forum - 09/05/2017
... the parts and labor (pump and housing) associated with the special coverage. Service management opted against completing the PET for a Policy Decision for the gear. If management had approved a Policy Decision in this situation, the Policy...
Forum - 09/11/2017
... code submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. This is in the Preface/Preface section of the LTG. I usually don't have a problem when I submit...
New car Prep submission? - 08/11/2017
I'm working on a prep for a 2017 Acadia. The "dealer installed" options listed on the Build of the vehicle are RXX-License Plate Trim, SCY-Tail Lamps, and PDB-Black Accent Package(which includes the Plate Trim, Tail Lamps plus...
Forum - 09/19/2017
... program or within the 12/12 parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin...
Forum - 09/19/2017
Submit the transaction with GM Authorization for wholesale approval - as the labor operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has...
Forum - 09/25/2017
... Wiring Harness Junction Block Assembly. When searching the LTG - there are only two junction block options for a 2015 Silverado: 5430170 - Engine Wiring Harness Junction Block Replacement 5430190 - Instrument Panel Wiring Harness Junction Block Replacement I...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
... THE FAILED PART THAT CAUSED DAMAGE TO ENGINE CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES STATE THAT CONSEQUENTIAL DAMAGE CLAIMS DO NOT HAVE TO HAVE SEPARATE ON/OFF PUNCH TIMES (THIS...
Forum - 10/24/2017
Submit for the reimbursement using the labor operation for the rear drums with the amount being reimbursed in the Customer Reimbursement field of the transaction. You may claim a $20 Administrative Allowance for all Customer Reimbursement transactions. Reference...
Forum - 10/26/2017
... required Battery Tester Code field when submitting all transactions for battery replacement (labor operations 4041510 or 4041520). May need to enter the claims through GWM vs. CDK....
GM Accessories - 10/12/2017
Would like to know your thoughts on the GM Accessory Rewards program (I-OP).One of my Sales Mgr came to me about submission of accessories so they (sales) could get a Spin to win GM earnPower money. I asked what were they going to pay me for the...
Forum - 09/28/2017
If the ECM was the cause of failure, the ECM labor operation should be used with the ECM indicated as the failed component. Time to replace the engine (consequential damage) would be entered in the OLH field. OLH should not exceed the standard base...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... with Labor Code when submitting claims for Special Coverages and Coupons that have Legacy Labor Ops, these cases may require a system Inquiry escalation in order to be corrected. You may experience longer than normal wait times and we appreciate yo...
Volt Rental - 01/31/2013
... 1.2 hours worth of recalls done to it, and my service advisor put the customer in a rental (claim opened and closed on 1/29). I brought the ticket to my service manager to sign off on charging the rental to Internal...but he is insistant that Volt customers...
Re: NEW 7 DIGIT Labor codes - 03/05/2013
You should still be using the 'normal' labor op codes. The 7 digit codes are not expected to go into effect until May. The Feb. J&L newsletter has an article on it. Can be viewed online currently and should be out soon in paper format.
Re: could go either way, I'm on the fence.... - 03/06/2013
I hear you!:)I know and as I scroll down the PIP I'm hoping like crazy there is an op at the end and when I reach the end of the screen and there isn't one I sigh out and my shoulders slump!:) Cripse the madness of it all! I think too, the NPF is the...
Re: Curious...anyone recently debited for vague information in correction lines? - 07/08/2013
My biggest issue is with cause of failure description and the use of "inop", "bad" or "faulty". I'm on them all the time to give me ROOT cause of failure. I could probably diag a water pump as "bad". It's a never ending battle, especially when we've...
Re: Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/18/2013
Props to cnkraemer. I went back and re-read the bulletin and it does in fact state: The following Goodwill tools are available to the Dealer in support of customers but are processed by way of the Customer Assistance Center (CAC) or your District Manager...
Giving a GMPP Smartcare Plan to a customer, how to . . . - 07/16/2013
... So, I was able to get it authorized by the DMA. Anyone know what my next step is? Is there a labor op? Is there another form to fill out? How do I get this thing on the customer's IVH? Any help is appreciated. ...
Does this bother anyone else? - 08/27/2013
... have to enter "N". I contacted ADP and discussed this with them. They informed me that there is no option to not have this appear, and, also, there is no way to have it default to "N". At this time there is no work being done to make this change. However,...
Re: Process for over the counter parts - 11/09/2012
I always open a repair order for over the counter parts warranty. With proper documentation attached, we've never had any issues getting them paid. I've gotten my local independent shops in the habit of providing docs so it's really easy now. Isn't...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
... handed a job card and looking at it and knowing there are numerous problems going into it. In my opinion, it shouldn't happen. We have that here too, they do the work and leave it up to you to figure out how to get it paid. It's very frustrating....
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... left bank has excessive play. There is a bulletin doc ID 2738924 but has bulletin specific labor ops which is for vehicles under warranty (if I remember correctly). Now I'm wondering how to submit and get this all paid for....any suggestions or anyone...
Re: Christmas Eve Hours - 12/19/2012
... our service department is closed on New Years Day (thank goodness), our sales department will be open which I think is terrible! We close on New Years eve at 6. Your manager needs to decide on that soon! Good luck!...
Reynolds and Reynolds - 08/22/2012
... I have been submitting my claims on Global now for 2 years so this should be interesting. Opinions on RR system are welcome. The training so far has been useless since there hasn't been anything to work with until we have actual job cards to submit...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op..J0680. [/quote Thanks Conny.... Thats what I was looking at - just doesnt seem fair to tech if truly you need to remove the whl well & guard for access -- Thank you for your reply back
Looking for paint amount for AO. - 10/16/2012
I am trying to close a bodyshop ticket (my favorites). It is a transportation claim where they had to repair front bumper, refinish and clear coat. I have labor op A0018 with paint code AO but am having a hard time finding how much paint material i can...
Looking for paint amount for AO. - 10/16/2012
I am trying to close a bodyshop ticket (my favorites). It is a transportation claim where they had to repair front bumper, refinish and clear coat. I have labor op A0018 with paint code AO but am having a hard time finding how much paint material i can...
Re: CAC / GMPP SMARTCARE - 07/19/2012
[quote] cmesso02: If you are asking how to submit for the GMPP Smartcare maintenance, use the correct operation code for the oil change (depends on your retail price of oil change, M0011 - M0017) and the entire amount is a net amount, then submit for...
Diag time punch recording - 07/05/2012
... since they seem to be leaving this up to us, how do you handle the diag time portion of the labor op regarding time punches? I have told them that they only need one on/off time punch and any time included in their punch beyond the base time, I'll use...
AC COMPRESSOR BELT TENSIONER ASSY - 08/07/2012
... see is J0680/Drive belt tensioner replacement .4 or D4440/AC Compressor replacment .9 (as closest op) --- my tech has 2.0hrs stating it was nec to remove the front wheel well & splash guard for access ...
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
[quote] cnkraemer: We use olh for the second "side" anytime there's only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech...
RESET ALCOHOL CONTENT ??? - 04/30/2012
Looking for labor op: all we did was performed smoke test for exhaust / performed afct injector test & reset the alcohol content
Re: GM Tire Program - 04/18/2012
... and everything else is done through parts including the fact that the money comes through on the open parts statement, it seems to me that the warranty administrator would be yet another person in the chain that doesn't need to be there. I helped my...
Re: cpo maintenance rejecting - 05/07/2012
[quote] I used opcode Z2328 and claim type ZSSP. [/quote] All Certified Maintenance Opcodes are transaction type ZREG. Z2327 LOF/Rotation/MPVI- $30 Z2328 LOF-Dexos/Rotation/MPVI- $35 Z2329 LOF-Synthetic/Rotation/MPVI- $60 Z2330 LOF-Diesel/Rotation/MPVI-...
Onstar "Upgrade" - 05/31/2012
I have seemed to "creatively" filed the old info we had from the past on doing a Onstar Upgrade ... does anyone recall the op code to use
Re: corrosion repair - 06/18/2012
... repairs required as of late. But I have yet to find a better way to file the claim. The labor op's only provide about 1.5 hours to "repair" the area. We have had several Rocker Panel replacements and that takes more materials, labor, and paint time...
GM - RR S/D WRG HARNESS - 04/05/2012
I am looking for a labor op for Pt#15214393/rr s/d wrg harness on a 2008 colorado (1GCCS19E588201045) THANKS IN ADVANCE FOR ASST
Re: Emissions Coverage - 01/17/2012
... Anything else is NOT covered. I've had a lot less rejects and not so many fights. The Z labor ops for the oil change programs are a pain in the hiney but lucky for me I don't have to deal with many. ...
Re: Emissions Coverage - 01/18/2012
... all! The longer I do this the more frustrating it gets. We've been getting all sorts of the Z op oil changes, everything from CPO maintenance to coupons and special offers....
Re: CBG PRE-OWNED LIMITED - 01/30/2012
[quote] cnkraemer: We bill out the entire amount then we write off the balance to advertising. I'm going to have to beat my service advisors over the head with that 5 page list of uncovered labor ops! [/quote] LIKE x a zillion!
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
... Many times the customer has to drive it for more than a week & we don't like to leave the JC open so we make good notes & bill it with the repair. ...
Re: Window out of calibration - 02/27/2012
Since it seems to be a reprogramming issue and no parts I would try to find a programming w/SPS for it. Maybe N4808 Body Control module reprogramming w/SPS (if nothing else, use it as closest labor op to)
Re: Special Policy 10054 - 02/22/2012
If the sensor was replaced then OP T5828 and the Chev SSR gets the 2.2 time and other models get the 1.7. Both are eligible for the .3 diag and if veh has skid plates then also .2 in additional time. Don't forget to check the special policy box when...
Re: REAR ENGINE MOUNT - 03/01/2012
... of engine", so look it up by VIN in VISS and check the engine in it to know which one to choose. Opcode K6721 goes with catalog groupo 04.081 so would not apply to this part....
Re: recall 10153 - 12/08/2010
... Can't find anything in the Q&A section in the recall to confirm/deny that, but that's my opinion. It does talk about the check being issued to the 'registered owner', so unless they registered the vehicle.... ...
Re: GMPP MAINTENANCE - 11/18/2010
The labor op for XLR maintenance is M0042, Premium Care LOF - $71.00. The last time I had one, we "H" routed because the cost of the parts was more than the $71.00 it paid.
... left bank has excessive play. There is a bulletin doc ID 2738924 but has bulletin specific labor ops which is for vehicles under warranty (if I remember correctly). Now I'm wondering how to submit and get this all paid for....any suggestions or anyone...
Re: Christmas Eve Hours - 12/19/2012
... our service department is closed on New Years Day (thank goodness), our sales department will be open which I think is terrible! We close on New Years eve at 6. Your manager needs to decide on that soon! Good luck!...
Reynolds and Reynolds - 08/22/2012
... I have been submitting my claims on Global now for 2 years so this should be interesting. Opinions on RR system are welcome. The training so far has been useless since there hasn't been anything to work with until we have actual job cards to submit...
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/08/2012
[quote] conny: You would use the Belt Tensioner labor op..J0680. [/quote Thanks Conny.... Thats what I was looking at - just doesnt seem fair to tech if truly you need to remove the whl well & guard for access -- Thank you for your reply back
Looking for paint amount for AO. - 10/16/2012
I am trying to close a bodyshop ticket (my favorites). It is a transportation claim where they had to repair front bumper, refinish and clear coat. I have labor op A0018 with paint code AO but am having a hard time finding how much paint material i can...
Looking for paint amount for AO. - 10/16/2012
I am trying to close a bodyshop ticket (my favorites). It is a transportation claim where they had to repair front bumper, refinish and clear coat. I have labor op A0018 with paint code AO but am having a hard time finding how much paint material i can...
Re: CAC / GMPP SMARTCARE - 07/19/2012
[quote] cmesso02: If you are asking how to submit for the GMPP Smartcare maintenance, use the correct operation code for the oil change (depends on your retail price of oil change, M0011 - M0017) and the entire amount is a net amount, then submit for...
Diag time punch recording - 07/05/2012
... since they seem to be leaving this up to us, how do you handle the diag time portion of the labor op regarding time punches? I have told them that they only need one on/off time punch and any time included in their punch beyond the base time, I'll use...
AC COMPRESSOR BELT TENSIONER ASSY - 08/07/2012
... see is J0680/Drive belt tensioner replacement .4 or D4440/AC Compressor replacment .9 (as closest op) --- my tech has 2.0hrs stating it was nec to remove the front wheel well & splash guard for access ...
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
[quote] cnkraemer: We use olh for the second "side" anytime there's only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech...
RESET ALCOHOL CONTENT ??? - 04/30/2012
Looking for labor op: all we did was performed smoke test for exhaust / performed afct injector test & reset the alcohol content
Re: GM Tire Program - 04/18/2012
... and everything else is done through parts including the fact that the money comes through on the open parts statement, it seems to me that the warranty administrator would be yet another person in the chain that doesn't need to be there. I helped my...
Re: cpo maintenance rejecting - 05/07/2012
[quote] I used opcode Z2328 and claim type ZSSP. [/quote] All Certified Maintenance Opcodes are transaction type ZREG. Z2327 LOF/Rotation/MPVI- $30 Z2328 LOF-Dexos/Rotation/MPVI- $35 Z2329 LOF-Synthetic/Rotation/MPVI- $60 Z2330 LOF-Diesel/Rotation/MPVI-...
Onstar "Upgrade" - 05/31/2012
I have seemed to "creatively" filed the old info we had from the past on doing a Onstar Upgrade ... does anyone recall the op code to use
Re: corrosion repair - 06/18/2012
... repairs required as of late. But I have yet to find a better way to file the claim. The labor op's only provide about 1.5 hours to "repair" the area. We have had several Rocker Panel replacements and that takes more materials, labor, and paint time...
GM - RR S/D WRG HARNESS - 04/05/2012
I am looking for a labor op for Pt#15214393/rr s/d wrg harness on a 2008 colorado (1GCCS19E588201045) THANKS IN ADVANCE FOR ASST
Re: Emissions Coverage - 01/17/2012
... Anything else is NOT covered. I've had a lot less rejects and not so many fights. The Z labor ops for the oil change programs are a pain in the hiney but lucky for me I don't have to deal with many. ...
Re: Emissions Coverage - 01/18/2012
... all! The longer I do this the more frustrating it gets. We've been getting all sorts of the Z op oil changes, everything from CPO maintenance to coupons and special offers....
Re: CBG PRE-OWNED LIMITED - 01/30/2012
[quote] cnkraemer: We bill out the entire amount then we write off the balance to advertising. I'm going to have to beat my service advisors over the head with that 5 page list of uncovered labor ops! [/quote] LIKE x a zillion!
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
... Many times the customer has to drive it for more than a week & we don't like to leave the JC open so we make good notes & bill it with the repair. ...
Re: Window out of calibration - 02/27/2012
Since it seems to be a reprogramming issue and no parts I would try to find a programming w/SPS for it. Maybe N4808 Body Control module reprogramming w/SPS (if nothing else, use it as closest labor op to)
Re: Special Policy 10054 - 02/22/2012
If the sensor was replaced then OP T5828 and the Chev SSR gets the 2.2 time and other models get the 1.7. Both are eligible for the .3 diag and if veh has skid plates then also .2 in additional time. Don't forget to check the special policy box when...
Re: REAR ENGINE MOUNT - 03/01/2012
... of engine", so look it up by VIN in VISS and check the engine in it to know which one to choose. Opcode K6721 goes with catalog groupo 04.081 so would not apply to this part....
Re: recall 10153 - 12/08/2010
... Can't find anything in the Q&A section in the recall to confirm/deny that, but that's my opinion. It does talk about the check being issued to the 'registered owner', so unless they registered the vehicle.... ...
Re: GMPP MAINTENANCE - 11/18/2010
The labor op for XLR maintenance is M0042, Premium Care LOF - $71.00. The last time I had one, we "H" routed because the cost of the parts was more than the $71.00 it paid.
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/03/2010
... on Reynolds for 30 years, adp drive seems so much more work. It takes 7 steps to get anywhere. Hope it gets easier. [/quote] Unfortunately, it doesn't. =-( I at first thought it was a matter of getting used to the system. After nearly a year I can...
Re: Question on outdated service update - 01/14/2011
You can fill out a recall action report and send it to your Fixed Op Manager. This person will then contact GM to have the campaign closed in VISS. If you need me to fax you the form to do this, post your fax # and I will send it along. I've forgotten...
Question to J&L - 01/26/2011
Our dealership sent me to a workshop a while back. I was given a binder called Warranty Administration Program, which I use often. For a while I was getting updated sections, but haven't gotten anything in a while. The question is: will there be...
Re: Return Codes - 01/26/2011
You can find the list in Global Connect--Library--Service--Service Operations--Global Warranty Reject Code Description & Actions. For the one you have it shows: 834 Repair performed prior to start of Warranty. * The transaction submitted is prior...
Re: Would you try to put a claim in for this? - 09/21/2010
File warranty under cab mount labor op and H-route with explaination of what had to be done.Make sure tech clocked in and out on RO for their OLH time. As far FPR call and talk to your rep about proper procedure.
Re: Endgate molding - 2009 Silverado - 08/30/2010
[quote] Rhonda: searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems...
HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/03/2010
THIS IS THE 1ST "HUMMER" COUPON WEVE SEEN & MY GUYS ONLY TOOK A COPY OF THE FRONT. SO I DONT HAVE THE LABOR OP TO USE -- HAVING TROUBLE LOCATING ANYTHING THRU MESSAGES
Re: Chrome Wheel Supplier questions - 11/02/2010
... input a claim for E0420 Wheel Replacement today and got the error message: E0420 is a restricted opcode and requires GM Authorization. Since when? I am unable to locate ANY message or notification of this change.... anyone get this info in writ...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... between me & the warranty specialist. I really don't know the reason, perhaps there are certain opcodes that automatically disallow empowerment authorization (I think GM is tracking them to see a trend?). I just know that Hrouting after a phone call...
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
Dealer Track - 10/20/2010
... and I was wondering if there is anyone out there that has had any experience with it. We are hoping to get better customer service and support and hopefully an easier program to navigate. If you could give your opinions, I would be grateful. Than...
WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
customer seeks reimbursement - 05/03/2011
Have a customer that had to have a battery replacement done at Sears Auto Center & is now seeking reimbursement ...... what labor op would I use ????
Re: Would you submit this as warranty? - 04/25/2011
... seat cushion. Having said that, how would you code this one? Seat cushion failure was what? Opcode?...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
The way we code is the following; What ever is the failure is the operation code we use. Than we H- ROUTE it to our rep with an explation of parts and OLH. Hope that helps!
Re: Warranty after the customer paid! - 04/01/2011
I would open a work order dated today. Reference the original work order and the repairs completed. Make sure you have a good story. I would talk to your FOM to see how they want you to do it, Hroute or just submit. That way you get a current work...
Re: PREMIUM BRAND CPO LIMITED WARRANTY - 04/14/2011
Check this out, it should answer your questions. http://gmcrc.dmotorworks.com/crc/Operations-Tools.html
Core Return - 02/25/2011
... need to bill GM for core since we are not returning it and will not get credit for it. Best labor op (even though there is no labor) I can find is K7000 for replace transmission, but then I need a dependent flush code. Obviously, I don't have that as...
LUGNUTS? - 05/18/2011
Does anyone know if there are any labor ops for replacement of lugnuts on a 2010 Traverse? I could find wheel stud and replace wheel but nothing for the lugnuts.
Customer Goodwill actions - 07/12/2011
... they wrote all as separate lines on job card" ---- & they all rejected LO#Z7901 (code 903/labor op not compatible to vehicle) please help !!!!...
AVEO - IGNITION COIL LABOR - 10/03/2011
I have a 2010 Aveo: I cant seem to locate a labor op for a 1.6L LXV ignition coil "must be monday/brain still on weekend mode" any asst apreciated
Re: DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
The labor op for the antenna is: R5123 Digital Radio, Mobile Telephone, and Vehicle Location Antenna Replacement
Re: CAT CONVERTER ADMIN TIME FOR CUTTING - 09/28/2011
#02-00-89-006C: Warranty Admin. - New Add Time for Labor Operation L2300 - Converter, Oxidation Catalytic-Replace - (Sep 27, 2011) Check this out.... it talks specifically about what you asked.
How to -- Question ?? - 10/06/2011
I have a Job card that was closed at the end of the month & we did have to already go back & make an partial adjustment **but** now it is stall rejecting & it will not allow me to change the labor op... Has anyone else delt with this ???
"NEW" LABOR CODES" - 10/20/2011
Did I miss something? What's with the new longer labor ops or codes listed in the LTG? Now I have a service advisor using them! See example: N0110 Battery Replacement Effective Date: Oct 1, 2011 LABOR CODE: N000500 Note Note: Claims...
... on Reynolds for 30 years, adp drive seems so much more work. It takes 7 steps to get anywhere. Hope it gets easier. [/quote] Unfortunately, it doesn't. =-( I at first thought it was a matter of getting used to the system. After nearly a year I can...
Re: Question on outdated service update - 01/14/2011
You can fill out a recall action report and send it to your Fixed Op Manager. This person will then contact GM to have the campaign closed in VISS. If you need me to fax you the form to do this, post your fax # and I will send it along. I've forgotten...
Question to J&L - 01/26/2011
Our dealership sent me to a workshop a while back. I was given a binder called Warranty Administration Program, which I use often. For a while I was getting updated sections, but haven't gotten anything in a while. The question is: will there be...
Re: Return Codes - 01/26/2011
You can find the list in Global Connect--Library--Service--Service Operations--Global Warranty Reject Code Description & Actions. For the one you have it shows: 834 Repair performed prior to start of Warranty. * The transaction submitted is prior...
Re: Would you try to put a claim in for this? - 09/21/2010
File warranty under cab mount labor op and H-route with explaination of what had to be done.Make sure tech clocked in and out on RO for their OLH time. As far FPR call and talk to your rep about proper procedure.
Re: Endgate molding - 2009 Silverado - 08/30/2010
[quote] Rhonda: searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems...
HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/03/2010
THIS IS THE 1ST "HUMMER" COUPON WEVE SEEN & MY GUYS ONLY TOOK A COPY OF THE FRONT. SO I DONT HAVE THE LABOR OP TO USE -- HAVING TROUBLE LOCATING ANYTHING THRU MESSAGES
Re: Chrome Wheel Supplier questions - 11/02/2010
... input a claim for E0420 Wheel Replacement today and got the error message: E0420 is a restricted opcode and requires GM Authorization. Since when? I am unable to locate ANY message or notification of this change.... anyone get this info in writ...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... between me & the warranty specialist. I really don't know the reason, perhaps there are certain opcodes that automatically disallow empowerment authorization (I think GM is tracking them to see a trend?). I just know that Hrouting after a phone call...
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
Dealer Track - 10/20/2010
... and I was wondering if there is anyone out there that has had any experience with it. We are hoping to get better customer service and support and hopefully an easier program to navigate. If you could give your opinions, I would be grateful. Than...
WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
customer seeks reimbursement - 05/03/2011
Have a customer that had to have a battery replacement done at Sears Auto Center & is now seeking reimbursement ...... what labor op would I use ????
Re: Would you submit this as warranty? - 04/25/2011
... seat cushion. Having said that, how would you code this one? Seat cushion failure was what? Opcode?...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
The way we code is the following; What ever is the failure is the operation code we use. Than we H- ROUTE it to our rep with an explation of parts and OLH. Hope that helps!
Re: Warranty after the customer paid! - 04/01/2011
I would open a work order dated today. Reference the original work order and the repairs completed. Make sure you have a good story. I would talk to your FOM to see how they want you to do it, Hroute or just submit. That way you get a current work...
Re: PREMIUM BRAND CPO LIMITED WARRANTY - 04/14/2011
Check this out, it should answer your questions. http://gmcrc.dmotorworks.com/crc/Operations-Tools.html
Core Return - 02/25/2011
... need to bill GM for core since we are not returning it and will not get credit for it. Best labor op (even though there is no labor) I can find is K7000 for replace transmission, but then I need a dependent flush code. Obviously, I don't have that as...
LUGNUTS? - 05/18/2011
Does anyone know if there are any labor ops for replacement of lugnuts on a 2010 Traverse? I could find wheel stud and replace wheel but nothing for the lugnuts.
Customer Goodwill actions - 07/12/2011
... they wrote all as separate lines on job card" ---- & they all rejected LO#Z7901 (code 903/labor op not compatible to vehicle) please help !!!!...
AVEO - IGNITION COIL LABOR - 10/03/2011
I have a 2010 Aveo: I cant seem to locate a labor op for a 1.6L LXV ignition coil "must be monday/brain still on weekend mode" any asst apreciated
Re: DIGITAL RADIO, MOBILE TELEPHONE, VEHICLE LOCATION ANTENNA - 09/12/2011
The labor op for the antenna is: R5123 Digital Radio, Mobile Telephone, and Vehicle Location Antenna Replacement
Re: CAT CONVERTER ADMIN TIME FOR CUTTING - 09/28/2011
#02-00-89-006C: Warranty Admin. - New Add Time for Labor Operation L2300 - Converter, Oxidation Catalytic-Replace - (Sep 27, 2011) Check this out.... it talks specifically about what you asked.
How to -- Question ?? - 10/06/2011
I have a Job card that was closed at the end of the month & we did have to already go back & make an partial adjustment **but** now it is stall rejecting & it will not allow me to change the labor op... Has anyone else delt with this ???
"NEW" LABOR CODES" - 10/20/2011
Did I miss something? What's with the new longer labor ops or codes listed in the LTG? Now I have a service advisor using them! See example: N0110 Battery Replacement Effective Date: Oct 1, 2011 LABOR CODE: N000500 Note Note: Claims...
Saturn: ignition & start switch housing - 12/12/2011
Unable to locate a labor op for PT#25965338 ignition & start switch housing... we replaced the ignition lock cylinder first - then found nec to go back & replace the ignition & start switch housing also Vin# 3gsdl43n49s642738
Re: N0110 BATTERY - 12/15/2011
No Mark... this was on a 07 GMC Yukon 48,598 miles kicked back for restricted labor op
STEERING COLUMN NOISE - 12/02/2011
2010 Colorado - Chirp/Squeak heard in steering column / mainly during parking lot manevuers.... Repair: lube pass thru & rubber grommet ...... labor op ??????
MISCELLANEOUS FUEL - 01/10/2012
I HAVE A JOB CARD WITH LABOR OP J9992, AND THE MECHANIC DROVE IT FOR 140 MILES BECAUSE THE CUSTOMER HAD A PROBLEM WITH THE MILAGE. ANYWAY, I HAVE 75.88 DOLLARS WORTH OF FUEL I NEED TO ADD TO THE WARRANTY TICKET AND IT IS REJECTED IT BECAUSE THE MISCELLANEOUS...
Re: CBG PRE-OWNED LIMITED - 12/23/2011
[quote] LCoe0401: ... There are almost 5 pages of labor ops listed that are NOT covered. [/quote] And yet GM continues to advertise it as a bumper to bumper coverage! ;-)
Re: GM FAMILY FIRST - 12/29/2011
There was a dealer message on 3/11/11. Ref. G_0000078456 Labor Operation Codes: Z2295 for Repair Order Values between $25.00 - $49.99 ($ 5.00 discount) Z2296 for Repair Order Values between $50.00 - $74.99 ($10.00 discount) Z2297 for...
Re: On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
... ARE VERY VAGUE SO JUST USE THE CLOSEST THING..WHEN YOU INPUT THEM IF IT DOESNT MATCH THE LABOR OP IT WILL TELL YOU SO YOU CAN PICK THE CORRECT ONE....KIND OF A PAIN AT FIRST BUT YOULL GET THE HANG OF IT....IF I CAN HELP JUST GIVE ME A CALL AT (580)2...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
... DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to the repair order? We usually put the rental on the repair order/job card that has the repair....
Re: GLOBAL WARRANTY (transistion) - 03/16/2010
... amount every time I submit claims (not sure what form this comes across on but it goes into the open receivables) , and they need it to see where to post the credits....
Re: Goodwill on Special Policy 07187C - 04/12/2010
... must be corrected, cannot be authorized... so I ended up submitting as ZREG with the regular labor op, special policy boxed checked, policy decision checked and good comments... went through no problem! Not the way I wanted it to "look" but the comments...
Re: Emissions Warranty - 04/16/2010
... for the different Emissions codes. You find out if specific items are covered under the labor op- it shows coverage codes just like for the diesel coverage. ...
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/05/2010
... parts, with the xception of engines transmissions, transfer cases & other major components. Use operation code Z5001 and put the freight charge in net item. I would just add a line to the original repair. Attach a copy of the freight invoice to the...
SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 03/30/2010
... during financial posting. Warning 123 : This transaction is being reviewed by GM Warranty Operations.. I followed the steps in the global message for this promotion and claimed the $20.00 allowed in net. The transaction is pending now. I called the...
WPC returns for 08/25/10 - 08/25/2010
... box on the initial warranty processing screen, but do not show up under "review service agent open parts return requests." I made all the shipping labels already, but now it appears this might be a system error on the part of GWM? Anybody have this...
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
... to be accepted, just keep checking like Mark said. I was confused when it didnt give me an option to "print a shipping label" so I called DBC and they said they arent requiring every tire be returned now. I am keeping mine for a long while, just to...
2009 G8 gas cap issue - 06/28/2010
... anything about the techs time to smoke test, diagnose, etc. this issue, nor can we find any labor op that seems to apply. Anyone have this same or have some idea? Thanks in advance!...
Re: Front Axle Seals F1440 / F1441... - 05/06/2010
Just had the same issue yesterday! We used the F1602 op and it paid fine. Just one more new one to remember!
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
[quote] GMNL16173: Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM. [/quote]
Re: ZSCT-GMPP SMART CARE - 05/18/2010
[quote] Heather: Im sure this isnt correct, but I'va always used 9094 Follow Operation. Not sure what it is supposed to be use for, but all my claims have always paid fine. [/quote] I like this even better! Think I'll start using it too!
Re: GLOBAL TIRE TRAINING - 05/21/2010
Jim, You can find it in GlobalConnect--Library--Service--Service Operations. It's a PowerPoint presentation, if you don't have Powerpoint you can download a PowerPoint viewer from Microsoft.com to view it.
Re: Z1000???? - 06/15/2010
THE AMOUNT CHARGED WOULD BE THE SAME AS THE OTHER ENTRIES. 1 WAY SHUTTLE - 7.50, 2 WAY 15.00 ETC. THE LABOR OP IS THE ONLY THING DIFFERENT,
Re: Service Agent Summary Report - 06/18/2010
... All Dealers and Wholesale Personnel GM Warranty Operations has discovered an issue within the Global Warranty Expense Analysis Reports. Currently we are working with our supplier to correct this issue as quickly as possible. Month end numbers for May...
PDI ADD QUESTION - 12/18/2009
WE HAVE A TRUCK THAT WERE INSTALLING 20" WHEEL AND TIRES (VS3) I KNOW I USE LABOR OP Z6998 CLAIM TYPE I PAYS 0.9, QUESTION I HAVE IS DO I USE LABOR WPDC AND CC/FC- MG/99 LIKE A NORMAL PDI ? FIRST SUBMIT WITH ADD ON'S. THANKS
Re: Transportation Damage claims - 11/18/2009
... (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term that is used in conjunction with a transportation damage claim and is in...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... Or am I missing something here. The accessory kit comes separate from the vehicle. When the tech opened the kit it was missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would be included in the ...
Unable to locate a labor op for PT#25965338 ignition & start switch housing... we replaced the ignition lock cylinder first - then found nec to go back & replace the ignition & start switch housing also Vin# 3gsdl43n49s642738
Re: N0110 BATTERY - 12/15/2011
No Mark... this was on a 07 GMC Yukon 48,598 miles kicked back for restricted labor op
STEERING COLUMN NOISE - 12/02/2011
2010 Colorado - Chirp/Squeak heard in steering column / mainly during parking lot manevuers.... Repair: lube pass thru & rubber grommet ...... labor op ??????
MISCELLANEOUS FUEL - 01/10/2012
I HAVE A JOB CARD WITH LABOR OP J9992, AND THE MECHANIC DROVE IT FOR 140 MILES BECAUSE THE CUSTOMER HAD A PROBLEM WITH THE MILAGE. ANYWAY, I HAVE 75.88 DOLLARS WORTH OF FUEL I NEED TO ADD TO THE WARRANTY TICKET AND IT IS REJECTED IT BECAUSE THE MISCELLANEOUS...
Re: CBG PRE-OWNED LIMITED - 12/23/2011
[quote] LCoe0401: ... There are almost 5 pages of labor ops listed that are NOT covered. [/quote] And yet GM continues to advertise it as a bumper to bumper coverage! ;-)
Re: GM FAMILY FIRST - 12/29/2011
There was a dealer message on 3/11/11. Ref. G_0000078456 Labor Operation Codes: Z2295 for Repair Order Values between $25.00 - $49.99 ($ 5.00 discount) Z2296 for Repair Order Values between $50.00 - $74.99 ($10.00 discount) Z2297 for...
Re: On global warranty, for complaint code, what do you use for air bag light, 4wd light, Traction light ? Do you still use DTC for failure code ? - 03/08/2010
... ARE VERY VAGUE SO JUST USE THE CLOSEST THING..WHEN YOU INPUT THEM IF IT DOESNT MATCH THE LABOR OP IT WILL TELL YOU SO YOU CAN PICK THE CORRECT ONE....KIND OF A PAIN AT FIRST BUT YOULL GET THE HANG OF IT....IF I CAN HELP JUST GIVE ME A CALL AT (580)2...
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
... DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to the repair order? We usually put the rental on the repair order/job card that has the repair....
Re: GLOBAL WARRANTY (transistion) - 03/16/2010
... amount every time I submit claims (not sure what form this comes across on but it goes into the open receivables) , and they need it to see where to post the credits....
Re: Goodwill on Special Policy 07187C - 04/12/2010
... must be corrected, cannot be authorized... so I ended up submitting as ZREG with the regular labor op, special policy boxed checked, policy decision checked and good comments... went through no problem! Not the way I wanted it to "look" but the comments...
Re: Emissions Warranty - 04/16/2010
... for the different Emissions codes. You find out if specific items are covered under the labor op- it shows coverage codes just like for the diesel coverage. ...
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/05/2010
... parts, with the xception of engines transmissions, transfer cases & other major components. Use operation code Z5001 and put the freight charge in net item. I would just add a line to the original repair. Attach a copy of the freight invoice to the...
SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 03/30/2010
... during financial posting. Warning 123 : This transaction is being reviewed by GM Warranty Operations.. I followed the steps in the global message for this promotion and claimed the $20.00 allowed in net. The transaction is pending now. I called the...
WPC returns for 08/25/10 - 08/25/2010
... box on the initial warranty processing screen, but do not show up under "review service agent open parts return requests." I made all the shipping labels already, but now it appears this might be a system error on the part of GWM? Anybody have this...
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
... to be accepted, just keep checking like Mark said. I was confused when it didnt give me an option to "print a shipping label" so I called DBC and they said they arent requiring every tire be returned now. I am keeping mine for a long while, just to...
2009 G8 gas cap issue - 06/28/2010
... anything about the techs time to smoke test, diagnose, etc. this issue, nor can we find any labor op that seems to apply. Anyone have this same or have some idea? Thanks in advance!...
Re: Front Axle Seals F1440 / F1441... - 05/06/2010
Just had the same issue yesterday! We used the F1602 op and it paid fine. Just one more new one to remember!
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
[quote] GMNL16173: Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM. [/quote]
Re: ZSCT-GMPP SMART CARE - 05/18/2010
[quote] Heather: Im sure this isnt correct, but I'va always used 9094 Follow Operation. Not sure what it is supposed to be use for, but all my claims have always paid fine. [/quote] I like this even better! Think I'll start using it too!
Re: GLOBAL TIRE TRAINING - 05/21/2010
Jim, You can find it in GlobalConnect--Library--Service--Service Operations. It's a PowerPoint presentation, if you don't have Powerpoint you can download a PowerPoint viewer from Microsoft.com to view it.
Re: Z1000???? - 06/15/2010
THE AMOUNT CHARGED WOULD BE THE SAME AS THE OTHER ENTRIES. 1 WAY SHUTTLE - 7.50, 2 WAY 15.00 ETC. THE LABOR OP IS THE ONLY THING DIFFERENT,
Re: Service Agent Summary Report - 06/18/2010
... All Dealers and Wholesale Personnel GM Warranty Operations has discovered an issue within the Global Warranty Expense Analysis Reports. Currently we are working with our supplier to correct this issue as quickly as possible. Month end numbers for May...
PDI ADD QUESTION - 12/18/2009
WE HAVE A TRUCK THAT WERE INSTALLING 20" WHEEL AND TIRES (VS3) I KNOW I USE LABOR OP Z6998 CLAIM TYPE I PAYS 0.9, QUESTION I HAVE IS DO I USE LABOR WPDC AND CC/FC- MG/99 LIKE A NORMAL PDI ? FIRST SUBMIT WITH ADD ON'S. THANKS
Re: Transportation Damage claims - 11/18/2009
... (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term that is used in conjunction with a transportation damage claim and is in...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... Or am I missing something here. The accessory kit comes separate from the vehicle. When the tech opened the kit it was missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would be included in the ...
Re: 2006 Pontiac Solstice - 11/20/2009
... and non-rust through corrosion = A9339. Or if it is a rust through perforation repair use the appropriate S5_ _ _ operation (depending on which door panel you are repairing)...
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Re: Part questions - 12/02/2009
Ok, so you have part 19180251 which is a reman transmission. Did it get returned? If so, your open parts account should be credited the $700 core charge. I am not certain if there is a time restriction on returns for transmissions. Was it for a warranty...
Re: New DVM - 10/30/2009
We were assigned a new DVM but have not met him yet. He is called a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person...
"NOT GOODWILL-MIC SERVICE AGREEMENT FOUND" - 10/13/2009
... codes and reset. Attempted to recoup partial labor as Goodwill out of warranty repair with labor op. Rejected "Not goodwill-MIC service agreement found". Customer participated in cost of repair. GMPP contract in force not in customers name. Not sure...
towing amount allowed? - 10/16/2009
Is there a limit as to how much you can claim on a T2020 labor op? I can't find any documentation as to a limit, and I had a claim reject for net item excessive. Thanks!
Re: Global Warranty Management ADP HELP! - 01/19/2010
Hello,dan here again.We have Adp for our service.With the new warranty op ZREG adp wont let you use this without a letter in front W-C-I we put a W in front of ZREG and now (WZREG as we put it for ADP )we CANT pull over warranty in PMT and help???? thanks...
WARRANTY CORE - 01/21/2010
... WE CAN RUN A CORE RETURN. AND ON GLOBAL AFTER THE JOB CARD IS CLOSED,DO I GO IN AND ADD THE LABOR OP Z2700 AND THE CORE AMOUNT.SINCE THERE IS NO CLAIM TYPE F. ...
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
... performed. He also said that they should let us know what was done and then if they pull an OP for the job performed, I am to verifiy that was what was actually done. We are the last stop! :) I agree with you on the 6.2 time. They get the base time no...
INTERMITTENT AIR BAG LIGHT 2010 CAMARO - 01/06/2010
... ENGINEERING AWARE OF CONCERN & WORKING ON A FIX ...... HOW DO YOU CLAIM THE TECH TIME (WHAT LABOR OP) - WE DIDNT REPAIR ANYTHING, ITS NOT TRULY A NPF, SHOULD YOU CODE TO THE COMPONENT IN QUESTION ...
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: I don't show anything about payment to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused...
Re: More Global Warranty questions - 02/03/2010
... accounting part of your system to accept the accounts receivable they are trying to submit to your open account. Talk to your in-house IT person?...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... part number ######### (whatever the part number is), transaction is being reviewed by GM Warranty Operations". Then it sits in limbo indefinitely because no one knows what "GM Warranty Operations" is. The person who signs the H-routed claims cannot...
Re: coding fluid claims - 03/11/2009
If this is an add credit for the fluid, use the original CC, FC, amount in net. If not, use the closest-to-op, eg: transmission and H route as such.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
In the recall I mentioned above it says the recall will be automatically closed in GMVIS after 60 days. It does give the option to H-route after it's closed for payment if it's brought in after the 60 days.
Re: ANYONE WITH WARRANTY WIZZARD - 03/06/2009
found this in labor time guide.looks good to me. C2311: Steering Column Opening Filler Replacement
Re: Same RO, 2 repair attempts - 03/04/2009
... you'll likely have to B auth and have overlap and another repair for same concern. If it's left open the days add up. Of course, the bulletins often don't help because they tell the tech to do X first, if that doesn't fix it, do Y next. But yes,...
Re: Same RO, 2 repair attempts - 03/04/2009
We've had the same trouble here only it was keeping ro's open while waiting for special order parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle,...
Re: Oil leak diagnosis - 03/30/2009
... is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested...
Re: Oil leak diagnosis - 03/26/2009
Have you referred to page 3 of the J&L Program Manual in the Labor Op add-on guide pertaining to fluid leak analysis -- check it out, it may help
Re: BRAKE CLEANING - 12/22/2008
[quote] Christalyn: I would probably use R&R front or rear brakes (H0042, H0043) for the amount of time the tech punched.[/quote] These labor ops you have to have LRO to submit.
DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/16/2009
2004 CADILLAC SRX -- 1GYEE63A940172123 LOOKING FOR LABOR OP PT#89058605 DIFFERENTIAL CARRIER SUPPORT BUSHING (ONLY SEE LISTING FOR REAR / BUT THIS IS FRONT)
Re: How would you handle ??? - 12/17/2008
... order the reason for other labor hours. Separate on/off time punches are required for each labor operation with other labor hours, including on/off time associated with diagnosis time beyond published variable diagnosis time. ...
Re: DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
Doesn't appear to be another labor op. I looked in SI. K7581 - 6.9, .5 diag. Brian
Re: DUAL HEADREST DVD - 12/12/2008
... part invoice. The invoice type is Request for Credit/363. [/quote] IT IS BILLED TO YOUR PARTS OPEN ACCOUNT. YOU DO NOT ACTUALLY SUMMIT ANYTHING....
... and non-rust through corrosion = A9339. Or if it is a rust through perforation repair use the appropriate S5_ _ _ operation (depending on which door panel you are repairing)...
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Re: Part questions - 12/02/2009
Ok, so you have part 19180251 which is a reman transmission. Did it get returned? If so, your open parts account should be credited the $700 core charge. I am not certain if there is a time restriction on returns for transmissions. Was it for a warranty...
Re: New DVM - 10/30/2009
We were assigned a new DVM but have not met him yet. He is called a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person...
"NOT GOODWILL-MIC SERVICE AGREEMENT FOUND" - 10/13/2009
... codes and reset. Attempted to recoup partial labor as Goodwill out of warranty repair with labor op. Rejected "Not goodwill-MIC service agreement found". Customer participated in cost of repair. GMPP contract in force not in customers name. Not sure...
towing amount allowed? - 10/16/2009
Is there a limit as to how much you can claim on a T2020 labor op? I can't find any documentation as to a limit, and I had a claim reject for net item excessive. Thanks!
Re: Global Warranty Management ADP HELP! - 01/19/2010
Hello,dan here again.We have Adp for our service.With the new warranty op ZREG adp wont let you use this without a letter in front W-C-I we put a W in front of ZREG and now (WZREG as we put it for ADP )we CANT pull over warranty in PMT and help???? thanks...
WARRANTY CORE - 01/21/2010
... WE CAN RUN A CORE RETURN. AND ON GLOBAL AFTER THE JOB CARD IS CLOSED,DO I GO IN AND ADD THE LABOR OP Z2700 AND THE CORE AMOUNT.SINCE THERE IS NO CLAIM TYPE F. ...
Re: TECHNICIAN VS MNGR: CLARIFICATION ON TIME - 12/29/2009
... performed. He also said that they should let us know what was done and then if they pull an OP for the job performed, I am to verifiy that was what was actually done. We are the last stop! :) I agree with you on the 6.2 time. They get the base time no...
INTERMITTENT AIR BAG LIGHT 2010 CAMARO - 01/06/2010
... ENGINEERING AWARE OF CONCERN & WORKING ON A FIX ...... HOW DO YOU CLAIM THE TECH TIME (WHAT LABOR OP) - WE DIDNT REPAIR ANYTHING, ITS NOT TRULY A NPF, SHOULD YOU CODE TO THE COMPONENT IN QUESTION ...
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: I don't show anything about payment to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused...
Re: More Global Warranty questions - 02/03/2010
... accounting part of your system to accept the accounts receivable they are trying to submit to your open account. Talk to your in-house IT person?...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... part number ######### (whatever the part number is), transaction is being reviewed by GM Warranty Operations". Then it sits in limbo indefinitely because no one knows what "GM Warranty Operations" is. The person who signs the H-routed claims cannot...
Re: coding fluid claims - 03/11/2009
If this is an add credit for the fluid, use the original CC, FC, amount in net. If not, use the closest-to-op, eg: transmission and H route as such.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
In the recall I mentioned above it says the recall will be automatically closed in GMVIS after 60 days. It does give the option to H-route after it's closed for payment if it's brought in after the 60 days.
Re: ANYONE WITH WARRANTY WIZZARD - 03/06/2009
found this in labor time guide.looks good to me. C2311: Steering Column Opening Filler Replacement
Re: Same RO, 2 repair attempts - 03/04/2009
... you'll likely have to B auth and have overlap and another repair for same concern. If it's left open the days add up. Of course, the bulletins often don't help because they tell the tech to do X first, if that doesn't fix it, do Y next. But yes,...
Re: Same RO, 2 repair attempts - 03/04/2009
We've had the same trouble here only it was keeping ro's open while waiting for special order parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle,...
Re: Oil leak diagnosis - 03/30/2009
... is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested...
Re: Oil leak diagnosis - 03/26/2009
Have you referred to page 3 of the J&L Program Manual in the Labor Op add-on guide pertaining to fluid leak analysis -- check it out, it may help
Re: BRAKE CLEANING - 12/22/2008
[quote] Christalyn: I would probably use R&R front or rear brakes (H0042, H0043) for the amount of time the tech punched.[/quote] These labor ops you have to have LRO to submit.
DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/16/2009
2004 CADILLAC SRX -- 1GYEE63A940172123 LOOKING FOR LABOR OP PT#89058605 DIFFERENTIAL CARRIER SUPPORT BUSHING (ONLY SEE LISTING FOR REAR / BUT THIS IS FRONT)
Re: How would you handle ??? - 12/17/2008
... order the reason for other labor hours. Separate on/off time punches are required for each labor operation with other labor hours, including on/off time associated with diagnosis time beyond published variable diagnosis time. ...
Re: DIRECT COAST CLUTCH LABOR TIME - 12/31/2008
Doesn't appear to be another labor op. I looked in SI. K7581 - 6.9, .5 diag. Brian
Re: DUAL HEADREST DVD - 12/12/2008
... part invoice. The invoice type is Request for Credit/363. [/quote] IT IS BILLED TO YOUR PARTS OPEN ACCOUNT. YOU DO NOT ACTUALLY SUMMIT ANYTHING....
Re: Warranty Admin. job description - 12/12/2008
... information and today's complex vehicle systems. For example, while finding and pricing labor operations correctly, he or she must match parts with labor, check the time spent on repairs, and correctly handle the technical explanations on warranty claims. The...
Re: PDI TIME FOR 2009 G3??? - 05/11/2009
... Information) and do the drill down by typing in the year, make and model you can go to Labor Operations, General Information & find any PDI time. The 2009 G3 pays 1.4 according to SI. ...
GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/15/2009
... It is really a sad situation. We didn't receive a letter today so I am praying that we will remain open. Good luck to everyone out there....
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
Re: GM MOE Test Question - 05/04/2009
Becky, "Mark of Excellence" Test. It is optional and your dealer has to sign you up for it. You can earn rewards based on your score. Christalyn, Thanks. In hind sight I think that is correct also. This was the "trick" question on the test for me....
Re: N4180 gmpp - 05/05/2009
I've had that labor op come back almost every time. I've had to H route N4180 to get paid. I asked the rep about that and was told that it might be an emmissions warranty, so had to prove otherwise.
Re: I am stumped again..... - 04/29/2009
[quote] h&kchevy : So you would not pay your tech to refinish all the rotors? [/quote] Oops I missed this time, I would use olh for this time, according to labor ops you could pay up to 1.6 front and then 1.6 rear but again I would partial time this...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/13/2009
... gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the replacement of the seal or gasket only."...
Parts Expediting & Freight for parts expediting - 04/16/2009
... for Z5000" This also has a Z7911 2 way shuttle (which paid). Does this need a B auth for like opcodes to push this through? I'm having a "duh" moment........
Re: Injection pump special policy, T5550 - 04/08/2009
I bit the big one and called DBC. They say that this 2000 is now considered Model Past VIN, but the reject code is LD - Lab op Does Not Apply. Fooled me! An H Routing we will go!!
Re: Recall Policies & Procedures question - 05/20/2009
... (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket shop installed a part wrong & the person was injured because it failed, would...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... Vehicles 4. Repurchase Costs The trade/repurchase process is not meant to be a profit opportunity for either General Motors or General Motors Dealers. General Motors will pay dealer cost, account 231/237, for the replacement vehicle when it becomes...
REPLACING KEYS UNDER WARRANTY - 06/09/2009
... IS FOR MISSING KEYS AT TIME OF PDI. IS THERE ANY INFO OUT THERE THAT STATES GUIDELINES. IN MY OPINION, KEYS ARE A MAINTANANCE ITEM AND ARE NOT COVERED UNDER WARRANTY. SVC MGR STATES IF THE KEY IS POOR IN WORKMANSHIP OR DEFECTIVE IT SHOULD BE WARRANTY....
Re: OLD RECALL #07217 - 06/19/2009
... and special policies will be addressed in the applicable bulletin. Courtesy Transportation Options • Shuttle Service - Providing a shuttle service for customers is the preferred transportation alternative and should be considered anytime a warranty...
Re: Tire Pressure Monitor Sensor - 06/29/2009
I run it as one line with olh for 2nd sensor and h-route with comments for excessive parts. If you try to re-use the same op code on the same R.O. the system rejects it as a duplicate.
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis....
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
... J6982 .5 (CAN YOU GET ANYTHING ELSE OUT OF THIS) -- THIS IS A GMPP CLAIM --THANKS FOR A SECOND OPINION !!!...
Re: Moving to ADP from Reynolds - 07/21/2009
... Dlr Principal said... you get to data entry manually. Yipee. I personally prefer R&R. Just my opinion....
Re: RENTAL REJECTS - 07/10/2009
... SERVICE AND PARTS OPERATIONS DCS404 URGENT - DISTRIBUTE IMMEDIATELY Date: July 10, 2009 To: All General Motors Dealers Attention: Service Manager and Warranty Administrator Subject: WINS Credit Cycle #021 -...
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
... returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling allowance? What opcodes/failcodes do I use? Do we charge the customer the same time that is on the bulletin, or use Mitchell? I am not sure how to submit this one. H...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... olh for the time taken to complete the job. Seems silly to have bleeding as a separate labor op when it is a requirement of the procedure! The powers that be must have a magic touch and can get all the work done without any air getting into the syst...
Forum - 09/19/2007
Most 'fully electronic' dealers that we have encountered are still assigning their authorization codes to the invoice copy in writing. It appears that the key factor in correctly authorizing with a paperless system is the dealer service provider that...
Any help is appreciated... - 09/19/2007
... that might be of interest to me to help me learn the most I can about my position here. Im very open to whatever is available to me. Anybody know of books, websites, other forums, CDs, tapes, articles, ANYTHING I can get my hands on? Please help me out....
npf - 12/11/2007
I agree, there a couple of areas that should have a NPF code, steering is one. I have, in the past, used the closest-to-op, such as you suggest, and make comments relevent to the attempt. Brian
BODY SHOP REPAIR - 12/13/2007
2004 SILVERADO VIN#1GCEC14T24Z142312 (TROUBLE LOCATING OP) WE SENT TO BODY SHOP: RIGHT REAR 1/4 PANEL CRACKING AT BRACKET.... REPLACED-PAINTED PT#15758520/FENDER, REPLACED PT#15760014/MOLDING ----- BY VIN: PULLED UP "REFINISH RIGHT QUARTER "DOESNT LIST...
... information and today's complex vehicle systems. For example, while finding and pricing labor operations correctly, he or she must match parts with labor, check the time spent on repairs, and correctly handle the technical explanations on warranty claims. The...
Re: PDI TIME FOR 2009 G3??? - 05/11/2009
... Information) and do the drill down by typing in the year, make and model you can go to Labor Operations, General Information & find any PDI time. The 2009 G3 pays 1.4 according to SI. ...
GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/15/2009
... It is really a sad situation. We didn't receive a letter today so I am praying that we will remain open. Good luck to everyone out there....
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
Re: GM MOE Test Question - 05/04/2009
Becky, "Mark of Excellence" Test. It is optional and your dealer has to sign you up for it. You can earn rewards based on your score. Christalyn, Thanks. In hind sight I think that is correct also. This was the "trick" question on the test for me....
Re: N4180 gmpp - 05/05/2009
I've had that labor op come back almost every time. I've had to H route N4180 to get paid. I asked the rep about that and was told that it might be an emmissions warranty, so had to prove otherwise.
Re: I am stumped again..... - 04/29/2009
[quote] h&kchevy : So you would not pay your tech to refinish all the rotors? [/quote] Oops I missed this time, I would use olh for this time, according to labor ops you could pay up to 1.6 front and then 1.6 rear but again I would partial time this...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/13/2009
... gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the replacement of the seal or gasket only."...
Parts Expediting & Freight for parts expediting - 04/16/2009
... for Z5000" This also has a Z7911 2 way shuttle (which paid). Does this need a B auth for like opcodes to push this through? I'm having a "duh" moment........
Re: Injection pump special policy, T5550 - 04/08/2009
I bit the big one and called DBC. They say that this 2000 is now considered Model Past VIN, but the reject code is LD - Lab op Does Not Apply. Fooled me! An H Routing we will go!!
Re: Recall Policies & Procedures question - 05/20/2009
... (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket shop installed a part wrong & the person was injured because it failed, would...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... Vehicles 4. Repurchase Costs The trade/repurchase process is not meant to be a profit opportunity for either General Motors or General Motors Dealers. General Motors will pay dealer cost, account 231/237, for the replacement vehicle when it becomes...
REPLACING KEYS UNDER WARRANTY - 06/09/2009
... IS FOR MISSING KEYS AT TIME OF PDI. IS THERE ANY INFO OUT THERE THAT STATES GUIDELINES. IN MY OPINION, KEYS ARE A MAINTANANCE ITEM AND ARE NOT COVERED UNDER WARRANTY. SVC MGR STATES IF THE KEY IS POOR IN WORKMANSHIP OR DEFECTIVE IT SHOULD BE WARRANTY....
Re: OLD RECALL #07217 - 06/19/2009
... and special policies will be addressed in the applicable bulletin. Courtesy Transportation Options • Shuttle Service - Providing a shuttle service for customers is the preferred transportation alternative and should be considered anytime a warranty...
Re: Tire Pressure Monitor Sensor - 06/29/2009
I run it as one line with olh for 2nd sensor and h-route with comments for excessive parts. If you try to re-use the same op code on the same R.O. the system rejects it as a duplicate.
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis....
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
... J6982 .5 (CAN YOU GET ANYTHING ELSE OUT OF THIS) -- THIS IS A GMPP CLAIM --THANKS FOR A SECOND OPINION !!!...
Re: Moving to ADP from Reynolds - 07/21/2009
... Dlr Principal said... you get to data entry manually. Yipee. I personally prefer R&R. Just my opinion....
Re: RENTAL REJECTS - 07/10/2009
... SERVICE AND PARTS OPERATIONS DCS404 URGENT - DISTRIBUTE IMMEDIATELY Date: July 10, 2009 To: All General Motors Dealers Attention: Service Manager and Warranty Administrator Subject: WINS Credit Cycle #021 -...
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
... returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling allowance? What opcodes/failcodes do I use? Do we charge the customer the same time that is on the bulletin, or use Mitchell? I am not sure how to submit this one. H...
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
... olh for the time taken to complete the job. Seems silly to have bleeding as a separate labor op when it is a requirement of the procedure! The powers that be must have a magic touch and can get all the work done without any air getting into the syst...
Forum - 09/19/2007
Most 'fully electronic' dealers that we have encountered are still assigning their authorization codes to the invoice copy in writing. It appears that the key factor in correctly authorizing with a paperless system is the dealer service provider that...
Any help is appreciated... - 09/19/2007
... that might be of interest to me to help me learn the most I can about my position here. Im very open to whatever is available to me. Anybody know of books, websites, other forums, CDs, tapes, articles, ANYTHING I can get my hands on? Please help me out....
npf - 12/11/2007
I agree, there a couple of areas that should have a NPF code, steering is one. I have, in the past, used the closest-to-op, such as you suggest, and make comments relevent to the attempt. Brian
BODY SHOP REPAIR - 12/13/2007
2004 SILVERADO VIN#1GCEC14T24Z142312 (TROUBLE LOCATING OP) WE SENT TO BODY SHOP: RIGHT REAR 1/4 PANEL CRACKING AT BRACKET.... REPLACED-PAINTED PT#15758520/FENDER, REPLACED PT#15760014/MOLDING ----- BY VIN: PULLED UP "REFINISH RIGHT QUARTER "DOESNT LIST...
GM DOCUMENT DIAG VS REPAIR TIME - 12/18/2007
... IGN SWITCH HSG REPLACEMENT, ALSO PERFORMED THEFT DETERRENT PROGRAMMING.. I AM LOOKING AT LABOR OP #E7202 1.1 BUT I AM STILL UNSURE IF FOLLOWING A DOC FOR DIAG IS STILL ONLY CONSIDERED INTO THE AVERAGE .3 DIAG TIME ALOTTED OR YOU CAN CLAIM OLH -- MY ...
Forum - 10/23/2007
... well as I do that a lower intake has nothing to do with an alternator, it's just the way the labor ops are set up. You did not specify whether you put the dye in the oil or the coolant. Both can leak out of an intake gasket. If you put the dye in the...
rejected claim LD, - 10/22/2007
I was rejected for Labor Op J0259, as a B as well because I had J4100 on the same R/O. I have a NPF for intake manifold possible leak. Dye was installed, and is the only part. asked for .3 labor. Brian
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
Water Leaks - 09/19/2007
We have had several vehicles in for various water leaks. I'm not finding any opcodes that address leaking from the body (i.e.- cowl, firewall, a-pillar, etc) but have found something around the windshield. What is the proper way to code this for example:...
Re: Get them to document - 12/27/2007
... what they have done is extremely important for getting them paid, easier for find correct labor op for warranty claims, less rejected claims---various reasons why it is vital for documentation to be completed. However, getting the technicians to do their...
FUEL COMPOSITION - 03/03/2008
... FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
Re: LEAK TESTING - 02/27/2008
Can't seem to find where it was but I'm sure dye is supposed to go in part field. I'm trying to locate info. However, the part # for dye does pay with this labor op. Does not reject for part# incompatible.
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
LIFTGATE WIRING HARNESS ASSEMBLY - 02/19/2008
... - HAVE CHECKED PART TO GROUP LABOR GUIDE --- DOES ANYONE KNOW WHAT ELSE I CAN LOOK UNDER FOR THE PROPER LABOR OP ????...
Net Item - 05/01/2008
... documented or published. Additionally, be sure to confirm that you have selected the correct labor operation. If the claim rejects for net excessive and claim data is accurate, h route to your DVM for review....
Brake Sanding? - 05/15/2008
... repair made. Am I missing something here? It wouldn't fall under the "refinishing rotors" job op, right? That is for turning the rotors. Right? Thanks in advance for the help....
Cracked pads - 05/16/2008
... or invalid". I used 1K for cracked break pads. And NU (squeak) for CC. Also rejected for "Labor OP requires wholesale Auth". I used H0042 for RR front pads and claimed .8 and 1.2 for the job and to refinish both rotors. All sounds right on to me....
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
Re: DASHBOARD - 03/27/2008
There isn't a labor op for dashboard r&r. I use B5410 .4, seam leak, and put the rest in olh with clear notes for the AVM. Brian
FUEL - 03/06/2008
... FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
Re: Rejected Claim - 03/07/2008
... upfront fee and then $99 a month for "maintenance & tech support". After reviewing our volume, we opted to manually input our claims into WINS, as the interface would only include the RO#, VIN, date of service, mileage & service advisor. None of the...
Re: 04-06-03-013A CLARIFICATION - 03/18/2008
... is what fixed you concern in the end(if I understood correctly). I would use the module labor op and olh for reprogram and other repairs. I have been told that when you are dealing with a single customer concern and it took more than one fix you would...
Re: AUTH B - 08/11/2008
I HAVE ALWAYS PUT THE AUTH-B ON THE 2ND LINE - UNLESS THE OP CODES REFERS TO A PREVIOUS RO (THE WAY I THINK ABOUT IT IS -- YOU ALWAYS START WITH THE 1ST LINE, SO I ASK MYSELF, DOES THE FIRST LINE RELATE TO ANY "PREVIOUS" LO'S, IF NO-NO AUTH REQUIRED......
Re: PIP4364. Fuel Composition test for P0172 - 08/14/2008
... to the tech it is actually resetting the PCM parameters so I used J6354 as a closest to labor op. Since we now have the requirement for the reprogram code you may have to H-route with comments and see if they can override if it rejects for FC invalid,...
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... the bulletin was April 2008. Usually, if I try to charge more than the bulletin allows, the labor op rejects. Shouldn't the bulletin be updated to reflect parts price changes, or am I stuck charging what the bulletin says? ...
Re: BRAKES AND ROTORS - 06/18/2008
Warranty System Documentation -- Lateral Run Out (LRO) -- REQUIRED When using any one of the brake labor operations (including brake pad replacements). Will probably have to have tech take LRO measurement and document so you have a fail code.
Re: Tire Claim - 07/15/2008
... paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!! [/quote] So even though the alignment was the reason the tires were damaged, I should put the...
Exterior Roof Panel - 06/06/2008
... ? do we submit as a Claim-B or again under recall & H-route to rep ..... UNABLE TO LOCATE AN OP CODE FOR PANELS ???...
RKE RECEIVER - 06/09/2008
LOOKING FOR A LABOR OP & TIME FOR A 1993 CORVETTE "RKE RECEIVER"
... IGN SWITCH HSG REPLACEMENT, ALSO PERFORMED THEFT DETERRENT PROGRAMMING.. I AM LOOKING AT LABOR OP #E7202 1.1 BUT I AM STILL UNSURE IF FOLLOWING A DOC FOR DIAG IS STILL ONLY CONSIDERED INTO THE AVERAGE .3 DIAG TIME ALOTTED OR YOU CAN CLAIM OLH -- MY ...
Forum - 10/23/2007
... well as I do that a lower intake has nothing to do with an alternator, it's just the way the labor ops are set up. You did not specify whether you put the dye in the oil or the coolant. Both can leak out of an intake gasket. If you put the dye in the...
rejected claim LD, - 10/22/2007
I was rejected for Labor Op J0259, as a B as well because I had J4100 on the same R/O. I have a NPF for intake manifold possible leak. Dye was installed, and is the only part. asked for .3 labor. Brian
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
Water Leaks - 09/19/2007
We have had several vehicles in for various water leaks. I'm not finding any opcodes that address leaking from the body (i.e.- cowl, firewall, a-pillar, etc) but have found something around the windshield. What is the proper way to code this for example:...
Re: Get them to document - 12/27/2007
... what they have done is extremely important for getting them paid, easier for find correct labor op for warranty claims, less rejected claims---various reasons why it is vital for documentation to be completed. However, getting the technicians to do their...
FUEL COMPOSITION - 03/03/2008
... FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
Re: LEAK TESTING - 02/27/2008
Can't seem to find where it was but I'm sure dye is supposed to go in part field. I'm trying to locate info. However, the part # for dye does pay with this labor op. Does not reject for part# incompatible.
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
LIFTGATE WIRING HARNESS ASSEMBLY - 02/19/2008
... - HAVE CHECKED PART TO GROUP LABOR GUIDE --- DOES ANYONE KNOW WHAT ELSE I CAN LOOK UNDER FOR THE PROPER LABOR OP ????...
Net Item - 05/01/2008
... documented or published. Additionally, be sure to confirm that you have selected the correct labor operation. If the claim rejects for net excessive and claim data is accurate, h route to your DVM for review....
Brake Sanding? - 05/15/2008
... repair made. Am I missing something here? It wouldn't fall under the "refinishing rotors" job op, right? That is for turning the rotors. Right? Thanks in advance for the help....
Cracked pads - 05/16/2008
... or invalid". I used 1K for cracked break pads. And NU (squeak) for CC. Also rejected for "Labor OP requires wholesale Auth". I used H0042 for RR front pads and claimed .8 and 1.2 for the job and to refinish both rotors. All sounds right on to me....
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
Re: DASHBOARD - 03/27/2008
There isn't a labor op for dashboard r&r. I use B5410 .4, seam leak, and put the rest in olh with clear notes for the AVM. Brian
FUEL - 03/06/2008
... FUEL COMPOSITION -- THERE IS NO SERVICE UPDATES (THIS IS A NEW ONE FOR ME - SUGGESTIONS ON LABOR OP ????)...
Re: Rejected Claim - 03/07/2008
... upfront fee and then $99 a month for "maintenance & tech support". After reviewing our volume, we opted to manually input our claims into WINS, as the interface would only include the RO#, VIN, date of service, mileage & service advisor. None of the...
Re: 04-06-03-013A CLARIFICATION - 03/18/2008
... is what fixed you concern in the end(if I understood correctly). I would use the module labor op and olh for reprogram and other repairs. I have been told that when you are dealing with a single customer concern and it took more than one fix you would...
Re: AUTH B - 08/11/2008
I HAVE ALWAYS PUT THE AUTH-B ON THE 2ND LINE - UNLESS THE OP CODES REFERS TO A PREVIOUS RO (THE WAY I THINK ABOUT IT IS -- YOU ALWAYS START WITH THE 1ST LINE, SO I ASK MYSELF, DOES THE FIRST LINE RELATE TO ANY "PREVIOUS" LO'S, IF NO-NO AUTH REQUIRED......
Re: PIP4364. Fuel Composition test for P0172 - 08/14/2008
... to the tech it is actually resetting the PCM parameters so I used J6354 as a closest to labor op. Since we now have the requirement for the reprogram code you may have to H-route with comments and see if they can override if it rejects for FC invalid,...
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... the bulletin was April 2008. Usually, if I try to charge more than the bulletin allows, the labor op rejects. Shouldn't the bulletin be updated to reflect parts price changes, or am I stuck charging what the bulletin says? ...
Re: BRAKES AND ROTORS - 06/18/2008
Warranty System Documentation -- Lateral Run Out (LRO) -- REQUIRED When using any one of the brake labor operations (including brake pad replacements). Will probably have to have tech take LRO measurement and document so you have a fail code.
Re: Tire Claim - 07/15/2008
... paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!! [/quote] So even though the alignment was the reason the tires were damaged, I should put the...
Exterior Roof Panel - 06/06/2008
... ? do we submit as a Claim-B or again under recall & H-route to rep ..... UNABLE TO LOCATE AN OP CODE FOR PANELS ???...
RKE RECEIVER - 06/09/2008
LOOKING FOR A LABOR OP & TIME FOR A 1993 CORVETTE "RKE RECEIVER"
Repeat Repair Log - 11/19/2008
... if any others do it? My question is what is a true repeat repair. I know GM considers any Labor Op in the same group a related / repeat but what I would consider a repeat is the exact repair being preformed multiple times. If anyone else has to fill...
Re: DUAL HEADREST DVD - 10/30/2008
... #08-00-89-005B THAT SHOULD EXPLAIN EVERYTHING. YOU SHOULD BE GETTING REIMBURSED THROUGH YOUR OPEN PARTS ACCOUNT....
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
Re: Ring My Bell - 10/13/2008
... rode with her, turned the corner and heard the noise. He proceeded to reach over to the console, open it and found her sunglasses sliding on each turn and hitting on each turn. She hasn't been back for a while. Wonder if she was embarrassed?...
ANY KIA PEOPLE OUT THERE - 10/08/2008
IF WE FIND A WARRANTY ITEM ON THE PDI, DO WE NEED TO OPEN A NEW RO OR CAN WE ADD IT TO THE PDI TICKET. BTW I'M ALSO A JEEP AND HYUNDAI DEALER IF ANYONE EVER NEEDS HELP WITH THOSE LINES.
REAR DIFFERENTIAL GEAR OIL - 08/18/2008
... REAR DIFF GEAR OIL PT#89021677 (QTY-2), I USED F2159 AND IT REJECTED FOR PT# INCOMPATIBLE TO LABOR OP & PARTS AMOUNT EXCESSIVE, BEYOND AUTH LIMIT I MUST BE HAVING A "BRAIN CRAMP" ON THIS ONE, I AM JUST NOT SEEING IT !!...
Re: GLOBAL WARRANTY - 08/20/2008
... are Chev/Cad dealer. I wanted to go into the system and practise for what I thought was a year-end opening, but was told it would be at least June of 2009 at the earliest. So, smarter, at least! Brian ...
Re: GLOBAL WARRANTY - 08/21/2008
... will we be able to get that we currently are unable to see? [/quote] I beleive they are the labor op frequency, authorization reports, labor reports, part reports, technical reports (not sure what that means), basically reports that the DVM comes to...
Increase in shuttle allowance - 08/25/2008
... of the Courtesy Transportation program and requirements remain the same, including the labor operations (Saab object codes). ...
Re: HOURS - 08/26/2008
We are open from 7am 'til 6pm in service, Mon thru Fri. Closed Sat/Sun. I work 6am 'til 3pm, Mon thru Fri.
ACDelco Part Failure - 08/28/2008
... dealership. We provided the replacement. My question is will submitting this claim with no labor op fly? Just submit with part and labor in net?...
Re: CROSS-LINE WARRANTY - 09/16/2008
Just did a Hummer yesterday. Works the same as Chevy, etc. I looked up my labor op on SI, submitted normally. Brian
Re: parts warranty on seal and gaskets - 09/10/2008
... Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the seal or gasket only. ...
POWERTRAIN WARRANTY - 09/24/2008
WHERE CAN I FIND THE LIST OF LABOR OPS THAT ARE COVERED UNDER THE 5/100 POWERTRAIN WARRANTY. I KNOW I HAVE SEEN IT BEFORE, I JUST CAN'T REMEMBER WHERE. THANKS FOR THE HELP :)
Re: Courtesy delivery (dropship) PDI - 09/24/2008
[quote] Frenche: I BELIEVE IT WOULD BE SUBMITTED WITH A CLAIM TYPE 'I', MG/99, LABOR OPERATION Z7000 IF NOT AUTOMATICALLY PAID [/quote] This is exactly how to submit them, if they are courtesy deliveries. If a courtesy delivery doesn't pay when you submit...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
You can only get what warranty pays, regardless of what time the sublet shop has invested. I would do a front door color/clear coat. Blending time is obtained by using the color/clear coat labor operation for the additional panels. Reduced time allowance...
Paint Blending - 02/02/2023
Can anyone explain when it is appropriate to be blending into adjacent panels? I have claims from our body shop for a transportation 3" scratch ( not into the metal and not tri coat paint ) in paint on a front door lets say,,,soo it takes a partial...
Forum - 02/17/2023
If it is still open I try to make them do it correctly even if the time punches are screwed up. If the ticket is closed I will break it up on submission and give a note to WSC.
Forum - 02/24/2023
... vehicle make/model and the failure (possibly water leak at the windshield seal)? also, what labor operation is being claimed? and, is the repair expense claimed in net item/sublet (any labor time in base)? does the sublet expense include additional...
Forum - 01/26/2023
I had one 2 days ago reject 903 and I started to get mad then I realized the advisor used a GMC opcode for a Buick service and it was legit. Problem is it happened so many times over the last few days I was hesitant to even check to see if WE were the...
Forum - 01/05/2023
... this occur a couple of times and frankly I think they are being stupid about it. For you non-EV shops, ANY repairs done to a BOLT require a 100% EV trained tech to perform the work. Yeah there are some ops that won't kick back but do yourself a favor...
Transportation LON items of concern - 01/10/2023
... Monday after Xmas. Soo then I went upstairs to our business office and was able to find a copy of another deliver receipt with their contact info so was able to send the LON as required in time,,,,,but it wasnt easy!! BTW ,,,DBC would...
Forum - 04/10/2023
... Center: Warranty Expense Management. Customer Enthusiasm, Policy and Recalls, and Goodwill labor operations are excluded from the service agent expense analysis process....
Forum - 03/17/2023
... SA hooks up the SAVI tool, that this is triggering the OTA update. Which explains why it's open when the vehicle 1st comes in for service, and then closed by the time we are ready to submit the claim. If you look up the features/ comparisons...
Forum - 03/21/2023
... part which in this instance appears to be your heater core. The tech should run time for other operations performed as a result of the damage for each component replaced that was affected. All the parts will be listed on your job card with the failed...
... if any others do it? My question is what is a true repeat repair. I know GM considers any Labor Op in the same group a related / repeat but what I would consider a repeat is the exact repair being preformed multiple times. If anyone else has to fill...
Re: DUAL HEADREST DVD - 10/30/2008
... #08-00-89-005B THAT SHOULD EXPLAIN EVERYTHING. YOU SHOULD BE GETTING REIMBURSED THROUGH YOUR OPEN PARTS ACCOUNT....
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
Re: Ring My Bell - 10/13/2008
... rode with her, turned the corner and heard the noise. He proceeded to reach over to the console, open it and found her sunglasses sliding on each turn and hitting on each turn. She hasn't been back for a while. Wonder if she was embarrassed?...
ANY KIA PEOPLE OUT THERE - 10/08/2008
IF WE FIND A WARRANTY ITEM ON THE PDI, DO WE NEED TO OPEN A NEW RO OR CAN WE ADD IT TO THE PDI TICKET. BTW I'M ALSO A JEEP AND HYUNDAI DEALER IF ANYONE EVER NEEDS HELP WITH THOSE LINES.
REAR DIFFERENTIAL GEAR OIL - 08/18/2008
... REAR DIFF GEAR OIL PT#89021677 (QTY-2), I USED F2159 AND IT REJECTED FOR PT# INCOMPATIBLE TO LABOR OP & PARTS AMOUNT EXCESSIVE, BEYOND AUTH LIMIT I MUST BE HAVING A "BRAIN CRAMP" ON THIS ONE, I AM JUST NOT SEEING IT !!...
Re: GLOBAL WARRANTY - 08/20/2008
... are Chev/Cad dealer. I wanted to go into the system and practise for what I thought was a year-end opening, but was told it would be at least June of 2009 at the earliest. So, smarter, at least! Brian ...
Re: GLOBAL WARRANTY - 08/21/2008
... will we be able to get that we currently are unable to see? [/quote] I beleive they are the labor op frequency, authorization reports, labor reports, part reports, technical reports (not sure what that means), basically reports that the DVM comes to...
Increase in shuttle allowance - 08/25/2008
... of the Courtesy Transportation program and requirements remain the same, including the labor operations (Saab object codes). ...
Re: HOURS - 08/26/2008
We are open from 7am 'til 6pm in service, Mon thru Fri. Closed Sat/Sun. I work 6am 'til 3pm, Mon thru Fri.
ACDelco Part Failure - 08/28/2008
... dealership. We provided the replacement. My question is will submitting this claim with no labor op fly? Just submit with part and labor in net?...
Re: CROSS-LINE WARRANTY - 09/16/2008
Just did a Hummer yesterday. Works the same as Chevy, etc. I looked up my labor op on SI, submitted normally. Brian
Re: parts warranty on seal and gaskets - 09/10/2008
... Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the seal or gasket only. ...
POWERTRAIN WARRANTY - 09/24/2008
WHERE CAN I FIND THE LIST OF LABOR OPS THAT ARE COVERED UNDER THE 5/100 POWERTRAIN WARRANTY. I KNOW I HAVE SEEN IT BEFORE, I JUST CAN'T REMEMBER WHERE. THANKS FOR THE HELP :)
Re: Courtesy delivery (dropship) PDI - 09/24/2008
[quote] Frenche: I BELIEVE IT WOULD BE SUBMITTED WITH A CLAIM TYPE 'I', MG/99, LABOR OPERATION Z7000 IF NOT AUTOMATICALLY PAID [/quote] This is exactly how to submit them, if they are courtesy deliveries. If a courtesy delivery doesn't pay when you submit...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
You can only get what warranty pays, regardless of what time the sublet shop has invested. I would do a front door color/clear coat. Blending time is obtained by using the color/clear coat labor operation for the additional panels. Reduced time allowance...
Paint Blending - 02/02/2023
Can anyone explain when it is appropriate to be blending into adjacent panels? I have claims from our body shop for a transportation 3" scratch ( not into the metal and not tri coat paint ) in paint on a front door lets say,,,soo it takes a partial...
Forum - 02/17/2023
If it is still open I try to make them do it correctly even if the time punches are screwed up. If the ticket is closed I will break it up on submission and give a note to WSC.
Forum - 02/24/2023
... vehicle make/model and the failure (possibly water leak at the windshield seal)? also, what labor operation is being claimed? and, is the repair expense claimed in net item/sublet (any labor time in base)? does the sublet expense include additional...
Forum - 01/26/2023
I had one 2 days ago reject 903 and I started to get mad then I realized the advisor used a GMC opcode for a Buick service and it was legit. Problem is it happened so many times over the last few days I was hesitant to even check to see if WE were the...
Forum - 01/05/2023
... this occur a couple of times and frankly I think they are being stupid about it. For you non-EV shops, ANY repairs done to a BOLT require a 100% EV trained tech to perform the work. Yeah there are some ops that won't kick back but do yourself a favor...
Transportation LON items of concern - 01/10/2023
... Monday after Xmas. Soo then I went upstairs to our business office and was able to find a copy of another deliver receipt with their contact info so was able to send the LON as required in time,,,,,but it wasnt easy!! BTW ,,,DBC would...
Forum - 04/10/2023
... Center: Warranty Expense Management. Customer Enthusiasm, Policy and Recalls, and Goodwill labor operations are excluded from the service agent expense analysis process....
Forum - 03/17/2023
... SA hooks up the SAVI tool, that this is triggering the OTA update. Which explains why it's open when the vehicle 1st comes in for service, and then closed by the time we are ready to submit the claim. If you look up the features/ comparisons...
Forum - 03/21/2023
... part which in this instance appears to be your heater core. The tech should run time for other operations performed as a result of the damage for each component replaced that was affected. All the parts will be listed on your job card with the failed...
Forum - 03/22/2023
... as it pertains to the customer's orginial concern. Tech punched all time on original line for ST operation to correct concern. No time punch for add-on line, EI similar to LTG base time concept. Hopefully all of that is kosher. 22 hour ST repair is currently...
Forum - 07/08/2022
Interesting that you bring that up since the very claim I was talking about ended up needing to be changed in that way. GM kicked it back for me to recode the second battery as an add line with the base opcode.
Forum - 07/06/2022
Parts warranty is based on the open date of the original installation RO. If you did another parts warranty in the middle it does not reset. You go by the original purchase.
Forum - 07/06/2022
This is addressed in the June 2022 Service Ops Sentinel. At least here it isn't contradictory. So far, all of our techs have used the RPT. I'm not sure how to confirm it though. I can't find a record in CSMT.
Forum - 08/31/2022
... by the time punches before I scan them, like "diag", "repair", "OLH" etc. The thing about ST operations is that you can't just add the time and roll with it. You need to show what part was road testing and diagnosis, etc. They want to see which punches...
Forum - 08/01/2022
... claims being diff, but before they get with me sometimes on claims so I can make sure the right op and tech time is correct they are submitting the PET. Sometimes when this happens the amounts differ, I was told by WSC a few dollars off is ok,...
Forum - 08/01/2022
And the opcodes for CPO are incorrect, see above. For those of you who have my charts, I will update them again and send out copies.
Forum - 08/01/2022
I honestly didn't look at the op codes because I know them from years of using them. Thanks for letting me know so I have to train someone to help they have the right information.
Forum - 08/11/2022
... basis for diagnostic add times as the only one is "electrical diagnosis" which does not apply The opcode for the control arm pays ST so a time punch is needed to show actual work time for this repair Using the add times for alignment on the strut you...
Forum - 08/17/2022
... take me a couple of hours to break down how all that works. The short version is to look at your opcode and it will list "coverage code __" at the top and whatever opcode you are using and you just need to verify active coverage on your IVH report....
Forum - 07/27/2022
... I have been battling a few for the last couple of weeks that finally cleared Monday. Invoices open on and after 8/1 get the new pricing that is now reflected in SI maintenance charts although in another topic I have raised some concerns about the new...
Forum - 09/14/2022
... Reference Chart is available in the GlobalConnect Warranty Resource Center within the "Labor Operations Selection Tools" section of "Programs & Claims Submission". ...
Forum - 11/01/2022
... no service performed or line entered in error. You can delete a sub line, like it lets you add an operation (or multiples) to a single line and you can remove those but not that actual line. ...
Battery replacements *sigh* and add time for diag - 11/21/2022
... did he check why the battery failed other than getting codes and using the GR8. I want others opinion please ...
What Would You Do? - 05/23 - 04/25/2023
... updates.On the date of the customer’s scheduled appointment, the recall was listed as open on IVH, so it was included on the job card write up and performed by the technician.The warranty administrator was out of the office for a long weekend vacation...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Bulletin PIP5681C - 03/29/2023
... It is to inspect the welds to see if they are broken or cracked. The bulletin give the labor op for the front exhaust pipe only. However, the bulletin mentions to also check the right cat converter pipe to see if it is also cracked. My question is if...
Forum - 05/05/2023
If the opcode comes up the same in the regular LTG as it does in the tool I usually use the one that comes up in the tool. It has filters for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You...
Forum - 06/28/2023
The following is posted in the Powertrain Coverage Code section of the LTG Preface - the labor operation table is no longer present:
Forum - 07/24/2023
... they "think" that oh its a plain repair but come to find out the true cause was a straight time op and they don't clock then oh well no pay . ...
RPO IVH vs. window sticker - 07/31/2023
... the RPO to IVH but it should already be there according to the window sticker. How do I add the option AND get paid?? 0590032 only pays labor(if GWM would accept it) and they are looking for parts payment too. Would this be the $210 listed on the wi...
Paint Lops - 06/07/2023
... kit. I am having a difficult time finding the time that it would take to paint it. Under the labor op to replace it it doesn't have any paint time. I also cannot find a LOP for painting the grille under the paint lops. Has anyone else come across this...
Forum - 07/24/2023
If it is not part of the published operation it cannot be paid normally. It would have to be OLH and as such it would need to be compliant for timekeeping. NO punch = no pay This would be a good example of why I have never allowed my Chevy techs to stop...
Forum - 08/08/2023
... goes missing. He advised trouble shooting my browser, then contacting the DBC APPS at 888-337-1010 option 1 then 2 if this happens again. I don't believe my browser is the issue, but I'll check it. There are just too may people experiencing lost items...
Forum - 08/09/2023
... the first place). You don't even want to know about the last interaction I had with them. I had to open the case 2 times for the same issue and neither time did they answer my question and they closed the case with no resolution....
... as it pertains to the customer's orginial concern. Tech punched all time on original line for ST operation to correct concern. No time punch for add-on line, EI similar to LTG base time concept. Hopefully all of that is kosher. 22 hour ST repair is currently...
Forum - 07/08/2022
Interesting that you bring that up since the very claim I was talking about ended up needing to be changed in that way. GM kicked it back for me to recode the second battery as an add line with the base opcode.
Forum - 07/06/2022
Parts warranty is based on the open date of the original installation RO. If you did another parts warranty in the middle it does not reset. You go by the original purchase.
Forum - 07/06/2022
This is addressed in the June 2022 Service Ops Sentinel. At least here it isn't contradictory. So far, all of our techs have used the RPT. I'm not sure how to confirm it though. I can't find a record in CSMT.
Forum - 08/31/2022
... by the time punches before I scan them, like "diag", "repair", "OLH" etc. The thing about ST operations is that you can't just add the time and roll with it. You need to show what part was road testing and diagnosis, etc. They want to see which punches...
Forum - 08/01/2022
... claims being diff, but before they get with me sometimes on claims so I can make sure the right op and tech time is correct they are submitting the PET. Sometimes when this happens the amounts differ, I was told by WSC a few dollars off is ok,...
Forum - 08/01/2022
And the opcodes for CPO are incorrect, see above. For those of you who have my charts, I will update them again and send out copies.
Forum - 08/01/2022
I honestly didn't look at the op codes because I know them from years of using them. Thanks for letting me know so I have to train someone to help they have the right information.
Forum - 08/11/2022
... basis for diagnostic add times as the only one is "electrical diagnosis" which does not apply The opcode for the control arm pays ST so a time punch is needed to show actual work time for this repair Using the add times for alignment on the strut you...
Forum - 08/17/2022
... take me a couple of hours to break down how all that works. The short version is to look at your opcode and it will list "coverage code __" at the top and whatever opcode you are using and you just need to verify active coverage on your IVH report....
Forum - 07/27/2022
... I have been battling a few for the last couple of weeks that finally cleared Monday. Invoices open on and after 8/1 get the new pricing that is now reflected in SI maintenance charts although in another topic I have raised some concerns about the new...
Forum - 09/14/2022
... Reference Chart is available in the GlobalConnect Warranty Resource Center within the "Labor Operations Selection Tools" section of "Programs & Claims Submission". ...
Forum - 11/01/2022
... no service performed or line entered in error. You can delete a sub line, like it lets you add an operation (or multiples) to a single line and you can remove those but not that actual line. ...
Battery replacements *sigh* and add time for diag - 11/21/2022
... did he check why the battery failed other than getting codes and using the GR8. I want others opinion please ...
What Would You Do? - 05/23 - 04/25/2023
... updates.On the date of the customer’s scheduled appointment, the recall was listed as open on IVH, so it was included on the job card write up and performed by the technician.The warranty administrator was out of the office for a long weekend vacation...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Bulletin PIP5681C - 03/29/2023
... It is to inspect the welds to see if they are broken or cracked. The bulletin give the labor op for the front exhaust pipe only. However, the bulletin mentions to also check the right cat converter pipe to see if it is also cracked. My question is if...
Forum - 05/05/2023
If the opcode comes up the same in the regular LTG as it does in the tool I usually use the one that comes up in the tool. It has filters for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You...
Forum - 06/28/2023
The following is posted in the Powertrain Coverage Code section of the LTG Preface - the labor operation table is no longer present:
Forum - 07/24/2023
... they "think" that oh its a plain repair but come to find out the true cause was a straight time op and they don't clock then oh well no pay . ...
RPO IVH vs. window sticker - 07/31/2023
... the RPO to IVH but it should already be there according to the window sticker. How do I add the option AND get paid?? 0590032 only pays labor(if GWM would accept it) and they are looking for parts payment too. Would this be the $210 listed on the wi...
Paint Lops - 06/07/2023
... kit. I am having a difficult time finding the time that it would take to paint it. Under the labor op to replace it it doesn't have any paint time. I also cannot find a LOP for painting the grille under the paint lops. Has anyone else come across this...
Forum - 07/24/2023
If it is not part of the published operation it cannot be paid normally. It would have to be OLH and as such it would need to be compliant for timekeeping. NO punch = no pay This would be a good example of why I have never allowed my Chevy techs to stop...
Forum - 08/08/2023
... goes missing. He advised trouble shooting my browser, then contacting the DBC APPS at 888-337-1010 option 1 then 2 if this happens again. I don't believe my browser is the issue, but I'll check it. There are just too may people experiencing lost items...
Forum - 08/09/2023
... the first place). You don't even want to know about the last interaction I had with them. I had to open the case 2 times for the same issue and neither time did they answer my question and they closed the case with no resolution....
ECM replacement on a diesel - 08/15/2023
Verifying something here, have a 2020 3500 4wd Diesel (Engine L5P) is needing to have the ECM replaced. The labor op is 4025390. So now with all these changes in SI (which btw they stink) this is what it says, and according to WSC the ECM is not...
Forum - 10/09/2023
... one... All repairs would be submitted on 1 claim using the transmission as the causal and main opcode. All additional time to replace the clutches and turbine shaft would be OLH with appropriate SM auth. Claim will also require parts ceiling exceeded...
Transmission Flush - 10/18/2023
... flush it. Since the bulletin doesn't apply to some I've been advised to use the closest to labor op which in this case I am picking the torque converter to claim the time and fluid. For the vehicles that are covered under the bulletins they are...
Forum - 08/07/2023
I hate to say this but you might need to contact DBC, use the chat and give them your Job Card info and have them see why your vehicle is not paying on that operation code. You will probably never hear back from WSC on that one.
Incompatible part - 11/01/2023
... management signature, date, time, and explanation, if the total parts are excessive for the labor operation. I was told by my old WSC person that if the tech includes it in the story then I do not have to have authorization for incompatible...
Forum - 11/01/2023
I use the PDF download that has restricted operations on it. I am not going through all that.
Forum - 11/01/2023
I rarely if ever submit CCND claims. Some of those have opcodes and times for doing some checks. If it doesn't tell your cheap SM to pay them a little internal time. Otherwise you are setting yourself up for a bad survey and a repeat repair.
Forum - 10/23/2023
Thanks, Kristen and ewill3rd for responding. We are going to use the cable labor op. It has a ST labor time. Now trying to figure out what is the actual straight repair time and any OLH time to access, etc. Thanks again for your help.
Forum - 12/15/2023
If you are talking to me Steph, I would say my advisors most popular errors are: missing client signatures missing documents including VIS, parts warranty supporting invoices, sublet receipts out mileage out of warranty repairs - for not checking operations,...
Transmission Flush - 01/25/2024
... Should this be under warranty or customer pay? If you have submitted under warranty what labor op did you use? He did drop the pan the see if there was any metal in there. ...
Forum - 02/22/2024
Yep, like Carol said, just add up the labor times, tell them what they get paid. Hopefully they will agree. Attach the sublet bill, submit with the 0590032 operation, no labor, and put in your sublet and invoice number. The rest is the same.
Forum - 02/15/2024
Sounds like you are getting the error for base time labor excessive not that the ST is excessive? On that labor op it's got both base time-ST and then short base and long base time with actual times. When you have the times posted on there sometimes you...
Forum - 02/16/2024
You just have to find the closest operation you can that won't require an SPS code. The issue is how the tech came to the conclusion that he had to do it. If it has good support you just have to go hunting. A TCM might be good but if it asks for SPS you...
Forum - 01/26/2024
This sounds more and more like your other ticket that I just posted for, again people doing procedures without any regard for whether it is covered or not. When you say "service bay test" I think of EVAP systems, and to my knowledge the process...
Forum - 04/01/2024
... validated claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. The Global Message expired on 9/29/2023. The current SAVI FAQ (found within the SAVI Support Page of GlobalConnect) provides detail on an exception...
Forum - 02/04/2021
... car went out of the powertrain about 5 days before they came in. Now when you look up the labor op for the pump it is covered as an emissions warranty but then we would have to cover the additional hours and parts under OLH and excessive parts. ...
Forum - 01/29/2021
When a rental is provided a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Job card documentation (e.g. tech notes, time documentation, job card open/close...
CUSTOMER REINBURSEMENT - 03/11/2021
CUSTOMER REINBURSEMENT OP CODE Format: Other
Forum - 03/25/2021
The following excerpts are from P&P Article 4.7, hopefully it provides clarification. "Every branded title will have a warranty block, but not every warranty block will have a branded title." Vehicles with branded titles are typically not included...
Forum - 04/27/2021
... Field Product Report. I get a phone call from GM Brand Manager saying I need to have a Job Card open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is like we completed this recall, really not...
Forum - 04/29/2021
The following are a few helpful reference tools for technician time documentation policies: The Required Operating Procedures Bulletin - 04-00-89-015 P&P Article 6.2.5 - Technician Identification and Accounting of Labor Time Remember the following...
Overspray Help!!!! - 05/07/2021
I found it.... nevermind.... SI was having issues with looking up ops by words Ok I need help here, my blonde moment is happening wayyyyyyyyy too early!!In SI to look up the labor op for overspray for a trans claim.. What is the term? My...
Forum - 05/10/2021
Just curious. What OP code did you use?
Forum - 05/25/2021
... with this. (without mentioning it to me at all) That being said, I still contend that since these opcodes are not on the powertrain list this is non-covered outside of the "E" states. I am mulling over doing the PET but I think I'm leaning towards...
Forum - 05/25/2021
... recently had some information about this. Recent for me could be 8 months so... There are lots of options, a completed email works for a lot of stuff. Found this in the updated "Warranty Operations Manual" on the main JLW page. "Early bird/night drop...
Verifying something here, have a 2020 3500 4wd Diesel (Engine L5P) is needing to have the ECM replaced. The labor op is 4025390. So now with all these changes in SI (which btw they stink) this is what it says, and according to WSC the ECM is not...
Forum - 10/09/2023
... one... All repairs would be submitted on 1 claim using the transmission as the causal and main opcode. All additional time to replace the clutches and turbine shaft would be OLH with appropriate SM auth. Claim will also require parts ceiling exceeded...
Transmission Flush - 10/18/2023
... flush it. Since the bulletin doesn't apply to some I've been advised to use the closest to labor op which in this case I am picking the torque converter to claim the time and fluid. For the vehicles that are covered under the bulletins they are...
Forum - 08/07/2023
I hate to say this but you might need to contact DBC, use the chat and give them your Job Card info and have them see why your vehicle is not paying on that operation code. You will probably never hear back from WSC on that one.
Incompatible part - 11/01/2023
... management signature, date, time, and explanation, if the total parts are excessive for the labor operation. I was told by my old WSC person that if the tech includes it in the story then I do not have to have authorization for incompatible...
Forum - 11/01/2023
I use the PDF download that has restricted operations on it. I am not going through all that.
Forum - 11/01/2023
I rarely if ever submit CCND claims. Some of those have opcodes and times for doing some checks. If it doesn't tell your cheap SM to pay them a little internal time. Otherwise you are setting yourself up for a bad survey and a repeat repair.
Forum - 10/23/2023
Thanks, Kristen and ewill3rd for responding. We are going to use the cable labor op. It has a ST labor time. Now trying to figure out what is the actual straight repair time and any OLH time to access, etc. Thanks again for your help.
Forum - 12/15/2023
If you are talking to me Steph, I would say my advisors most popular errors are: missing client signatures missing documents including VIS, parts warranty supporting invoices, sublet receipts out mileage out of warranty repairs - for not checking operations,...
Transmission Flush - 01/25/2024
... Should this be under warranty or customer pay? If you have submitted under warranty what labor op did you use? He did drop the pan the see if there was any metal in there. ...
Forum - 02/22/2024
Yep, like Carol said, just add up the labor times, tell them what they get paid. Hopefully they will agree. Attach the sublet bill, submit with the 0590032 operation, no labor, and put in your sublet and invoice number. The rest is the same.
Forum - 02/15/2024
Sounds like you are getting the error for base time labor excessive not that the ST is excessive? On that labor op it's got both base time-ST and then short base and long base time with actual times. When you have the times posted on there sometimes you...
Forum - 02/16/2024
You just have to find the closest operation you can that won't require an SPS code. The issue is how the tech came to the conclusion that he had to do it. If it has good support you just have to go hunting. A TCM might be good but if it asks for SPS you...
Forum - 01/26/2024
This sounds more and more like your other ticket that I just posted for, again people doing procedures without any regard for whether it is covered or not. When you say "service bay test" I think of EVAP systems, and to my knowledge the process...
Forum - 04/01/2024
... validated claims with a dongle scan captured up to 3 days before and 3 days after the job card open date. The Global Message expired on 9/29/2023. The current SAVI FAQ (found within the SAVI Support Page of GlobalConnect) provides detail on an exception...
Forum - 02/04/2021
... car went out of the powertrain about 5 days before they came in. Now when you look up the labor op for the pump it is covered as an emissions warranty but then we would have to cover the additional hours and parts under OLH and excessive parts. ...
Forum - 01/29/2021
When a rental is provided a copy of the rental agreement showing the rental vehicle VIN, or Service Agent owned rental documentation must be attached to the job card. Job card documentation (e.g. tech notes, time documentation, job card open/close...
CUSTOMER REINBURSEMENT - 03/11/2021
CUSTOMER REINBURSEMENT OP CODE Format: Other
Forum - 03/25/2021
The following excerpts are from P&P Article 4.7, hopefully it provides clarification. "Every branded title will have a warranty block, but not every warranty block will have a branded title." Vehicles with branded titles are typically not included...
Forum - 04/27/2021
... Field Product Report. I get a phone call from GM Brand Manager saying I need to have a Job Card open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is like we completed this recall, really not...
Forum - 04/29/2021
The following are a few helpful reference tools for technician time documentation policies: The Required Operating Procedures Bulletin - 04-00-89-015 P&P Article 6.2.5 - Technician Identification and Accounting of Labor Time Remember the following...
Overspray Help!!!! - 05/07/2021
I found it.... nevermind.... SI was having issues with looking up ops by words Ok I need help here, my blonde moment is happening wayyyyyyyyy too early!!In SI to look up the labor op for overspray for a trans claim.. What is the term? My...
Forum - 05/10/2021
Just curious. What OP code did you use?
Forum - 05/25/2021
... with this. (without mentioning it to me at all) That being said, I still contend that since these opcodes are not on the powertrain list this is non-covered outside of the "E" states. I am mulling over doing the PET but I think I'm leaning towards...
Forum - 05/25/2021
... recently had some information about this. Recent for me could be 8 months so... There are lots of options, a completed email works for a lot of stuff. Found this in the updated "Warranty Operations Manual" on the main JLW page. "Early bird/night drop...
Forum - 06/09/2021
Warranty Help Cards / jlwarranty <<<<<<<<click here Look for GM wiring Labor Operations, you can download and print the PDF, make several and hand them out.
Forum - 07/29/2020
... the section titled One Concern Results in Replacement of Component in Pairs - "If unique labor operations are published for each side then they must be used to submit two separate lines. The transaction will require proper authorization to avoid...
Early Bird Envelopes - pg 2 of Sept 2020 JLWarranty News - 08/27/2020
... this correctly...it states, "If service requests are not listed on the early bird or drop off form, the customer's requests, based on the appointment or customer contact, are considered add on repairs and would require appropriate Service Management...
Forum - 08/31/2020
... or re-document the first code. The system will accept a non-blocked with the up-to-date labor op. ...
Forum - 09/01/2020
... possibly may not be a print screen is if they are doing stock units out on the lot and their laptops do not reach the distance to the printer. As far as the blocked, if it says blocked they only get the .2 or .6 and I use the verified la...
Forum - 06/23/2020
I agree with Mary, identify your causal part, and use the Warranty Job aid to identify a close opcode.
decal labor code - 06/16/2020
I cant seam to find a labor code for the rear fascia stripe decal under the high mount stop lamp. We REMOVED THE Rear Bumper Fascia Molding AS PER DOCUMENT #3359062, Rear Compartment Floor Panel Trim Replacement AS PER DOCUMENT #3404475, Rear End...
Forum - 10/08/2020
... of 1-3" in length. Was the box refinished? If so, recommend using a paint refinish labor operation....
Close repair orders after vehicle leaves the shop - 10/28/2020
... staff. Everyone knows that you must close a repair order after the vehicle leaves the shop. But why? Yes, I know because my rep said so, and my warranty manager and DPSM, too. But why? Where is it written? I know it's...
Forum - 11/25/2020
... in the Member's Area under the Resources>Warranty Help Cards link: Special Program Labor Operations help card....
Forum - 12/17/2020
... receipt up to $7.50 each way. Document ID 5544075 on page 3 "If the Service Agent does not operate a shuttle service, then the customer may utilize public transportation (taxi, bus, train, ride sharing such as Lyft/Uber etc.) and submit original...
Paint blending - 11/24/2020
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending." Normally, I don't have to put those in GM Auth, but a claim I recently submitted had some OLH on it and...
Forum - 11/20/2020
Thanks for the WWYD input! In this case the warranty administrator submitted the claim with the labor operation for a complete body full refinish for the repairs that were performed at the store's in-house body shop.
Forum - 09/24/2020
I agree with those that indicated this would be a 2 line submission with an R authorization for the second line since it is in the same opcode group.
Forum - 09/24/2020
My submission rejected because of over miles. I thought the same as you. It says above the bulletin labor op covered under the "New Vehicle Limited Warranty". If you go to the owners manual, that "New Vehicle Lmited Warranty" coverage ends...
Forum - 09/10/2020
For the closest opcode, if it is below the base time I just submit it as base time based on the actual time punched. I'm not sure where you got the idea to put it in OLH, do tell.
Forum - 09/10/2020
Hi esantos! As ewill3rd mentioned, the labor time for closest to operations is submitted in the base time field of the transaction. Many years ago, the time was entered in the OLH field, but that is no longer policy.
Forum - 09/29/2020
Hi Ricerocket: Could you please provide additional information on the transportation damage issue? (Vehicle model/year, labor operation selected, and damage code). Thanks!
Forum - 09/30/2020
Kristen, it was on a 2020 Silverado 1500. Front bumper insert around fog light was damaged. Labor op 1420080. Damage code 25071. There was one right before that, but I'd have to dig to try to pull that info up.
Forum - 09/09/2020
Yes, the labor operation only allows a one day rental. Reference: Bulletin 07-00-89-037.
Forum - 02/01/2022
What Mary said, and labor time is based on actual punch time. Play with LTG and find the oldest car that has an opcode listed. On a Caprice I might use an Impala. I think the cut off is around 2006 unless they moved it again.
Missing Owners Manual Transportation Claim - 04/22/2022
... this you really have to search thru quite a few references,,,,so here is what i found out. Hopefully you find this helpful :)1. if its not listed on the delivery receipt and was delivered STI then you need to file a LON letter of notification with...
Forum - 06/15/2022
I have not seen any of these yes so I am not sure, but would you be able to use the labor op for adding fluids on a PDI 0590052?
Forum - 06/13/2022
Memo...what memo? LOL ;-) Shhhh.... We're keeping things the same as well with time punches. This seems like too many opportunities for problems with the no punch times needed.
Forum - 06/17/2022
... that we've done but have had no problems getting them paid except for the one above (which was operator error) ...
Warranty Help Cards / jlwarranty <<<<<<<<click here Look for GM wiring Labor Operations, you can download and print the PDF, make several and hand them out.
Forum - 07/29/2020
... the section titled One Concern Results in Replacement of Component in Pairs - "If unique labor operations are published for each side then they must be used to submit two separate lines. The transaction will require proper authorization to avoid...
Early Bird Envelopes - pg 2 of Sept 2020 JLWarranty News - 08/27/2020
... this correctly...it states, "If service requests are not listed on the early bird or drop off form, the customer's requests, based on the appointment or customer contact, are considered add on repairs and would require appropriate Service Management...
Forum - 08/31/2020
... or re-document the first code. The system will accept a non-blocked with the up-to-date labor op. ...
Forum - 09/01/2020
... possibly may not be a print screen is if they are doing stock units out on the lot and their laptops do not reach the distance to the printer. As far as the blocked, if it says blocked they only get the .2 or .6 and I use the verified la...
Forum - 06/23/2020
I agree with Mary, identify your causal part, and use the Warranty Job aid to identify a close opcode.
decal labor code - 06/16/2020
I cant seam to find a labor code for the rear fascia stripe decal under the high mount stop lamp. We REMOVED THE Rear Bumper Fascia Molding AS PER DOCUMENT #3359062, Rear Compartment Floor Panel Trim Replacement AS PER DOCUMENT #3404475, Rear End...
Forum - 10/08/2020
... of 1-3" in length. Was the box refinished? If so, recommend using a paint refinish labor operation....
Close repair orders after vehicle leaves the shop - 10/28/2020
... staff. Everyone knows that you must close a repair order after the vehicle leaves the shop. But why? Yes, I know because my rep said so, and my warranty manager and DPSM, too. But why? Where is it written? I know it's...
Forum - 11/25/2020
... in the Member's Area under the Resources>Warranty Help Cards link: Special Program Labor Operations help card....
Forum - 12/17/2020
... receipt up to $7.50 each way. Document ID 5544075 on page 3 "If the Service Agent does not operate a shuttle service, then the customer may utilize public transportation (taxi, bus, train, ride sharing such as Lyft/Uber etc.) and submit original...
Paint blending - 11/24/2020
... time is paid by adding a line, or lines, to the job card and using the color/clear coat labor operation of the panel that required paint blending." Normally, I don't have to put those in GM Auth, but a claim I recently submitted had some OLH on it and...
Forum - 11/20/2020
Thanks for the WWYD input! In this case the warranty administrator submitted the claim with the labor operation for a complete body full refinish for the repairs that were performed at the store's in-house body shop.
Forum - 09/24/2020
I agree with those that indicated this would be a 2 line submission with an R authorization for the second line since it is in the same opcode group.
Forum - 09/24/2020
My submission rejected because of over miles. I thought the same as you. It says above the bulletin labor op covered under the "New Vehicle Limited Warranty". If you go to the owners manual, that "New Vehicle Lmited Warranty" coverage ends...
Forum - 09/10/2020
For the closest opcode, if it is below the base time I just submit it as base time based on the actual time punched. I'm not sure where you got the idea to put it in OLH, do tell.
Forum - 09/10/2020
Hi esantos! As ewill3rd mentioned, the labor time for closest to operations is submitted in the base time field of the transaction. Many years ago, the time was entered in the OLH field, but that is no longer policy.
Forum - 09/29/2020
Hi Ricerocket: Could you please provide additional information on the transportation damage issue? (Vehicle model/year, labor operation selected, and damage code). Thanks!
Forum - 09/30/2020
Kristen, it was on a 2020 Silverado 1500. Front bumper insert around fog light was damaged. Labor op 1420080. Damage code 25071. There was one right before that, but I'd have to dig to try to pull that info up.
Forum - 09/09/2020
Yes, the labor operation only allows a one day rental. Reference: Bulletin 07-00-89-037.
Forum - 02/01/2022
What Mary said, and labor time is based on actual punch time. Play with LTG and find the oldest car that has an opcode listed. On a Caprice I might use an Impala. I think the cut off is around 2006 unless they moved it again.
Missing Owners Manual Transportation Claim - 04/22/2022
... this you really have to search thru quite a few references,,,,so here is what i found out. Hopefully you find this helpful :)1. if its not listed on the delivery receipt and was delivered STI then you need to file a LON letter of notification with...
Forum - 06/15/2022
I have not seen any of these yes so I am not sure, but would you be able to use the labor op for adding fluids on a PDI 0590052?
Forum - 06/13/2022
Memo...what memo? LOL ;-) Shhhh.... We're keeping things the same as well with time punches. This seems like too many opportunities for problems with the no punch times needed.
Forum - 06/17/2022
... that we've done but have had no problems getting them paid except for the one above (which was operator error) ...
Forum - 06/17/2022
Nimnicht...There is a list of labor ops that are not covered under the CPO manual in the GM Warranty section. I was told that most parts were covered under the CPO warranty just like under the bumper to bumper warranty with the exception of wear and tear...
What Would You Do? - 07/22 - 06/20/2022
... took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was found to be defective.The technician removed...
Forum - 04/28/2022
Here is the last 8, NG521003 Though I just used the op I needed to and it worked regardless
Forum - 04/27/2022
... claims. Submit these transactions with damage code noted on the delivery receipt/ePOD, and labor operation 0500070. ...
Painting Interior of Door - 05/03/2022
... remove the doors and paint the door jams and interior surface of the doors. We have only found a LOP for replacement of the door. Is there another labor op that I should be using to claim.We are also going to be doing a finesse and buff on the exterior...
First free LOF reject - 08/19/2021
... for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. I check IVH and lo and...
Forum - 07/28/2021
... lets play what if, they don't even get out of the lot and the same problem happens? This avoids opening a new repair order. ...
Forum - 06/15/2021
1GYS4CKL5MR186782 N202310850 Airbag Indicator Light Intermittent. I tried to find an opcode using the part number but nothing shows. Parts replaced: 13530533 & 19300089 I appretiate you!
Forum - 12/10/2021
... get in a closer dealer and they wouldnt take them as they were too busy leaving them with the only option of having it towed to their selling dealer which in this case was us. put all this on a pre repair form and it goes to your local rep,,,you...
Forum - 10/27/2021
... on the first submission screen (labor, original job car info for parts warranties, etc) before you open anything else such as parts or net items. If you put everything in there correctly before you switch screens it should stay as you left it. It could...
CAMARO ACCESSORY COLD AIR INTAKE KIT CLAIM - 10/28/2021
... it done since the cost of the programming is included with the kit. They are giving me a labor op to use 0601558 for the flash but it is rejecting. I put it in as a ZREG claim. I was just wondering if any one else had done one of these claims. What claim...
Forum - 10/13/2021
The only requirements to submit claims in a tech number are an active GMIN and a pulse, and sometimes the pulse is optional. To reiterate what Mary said, to support additional times such as OLH GM will review training records to support extensive OLH...
Forum - 01/11/2022
I would be tempted to use a CCND opcode. Are you claiming any labor or do you just want to be reimbursed for the tow? If you aren't looking for labor just leave the labor time blank and submit for your NIT (net item tow) with the required information....
Forum - 12/14/2021
... WSC review. Step 1 would be to review limits and catch them before submission so they can be properly routed to WSC for review. There isn't much you can do about the 124 error unless they are submitting claims for review that don't need it. Again, this...
Forum - 12/14/2021
... to provide me a written estimate upfront so I can identify what will need to be done. Find related operation codes and work up a full warranty price for the work that needs to be performed, then give them a total and breakdown so they can match GM's...
What Would You Do - 01/22 - 01/03/2022
... repair on a vehicle in new vehicle inventory. The warranty administrator applied the appropriate labor operation and labor time and submitted for payment. The claim rejected with error code 834: Repair Performed Prior to Start of Warranty.The warranty...
Forum - 02/09/2018
... concern...it would be one concern with 2 seperate, unrelated causes and would NOT need added operation approvals. It would still need pyramiding approval though. I wish GM could make this less confusing......
Forum - 01/25/2018
Hey, Just curious how this turned out. Did using the labor operation from the bulletin with a policy decision work?
Forum - 12/18/2017
Be sure to confirm that Business Unit: "GM-US" is selected from the drop down at the top of the Service Agent Profile (vs MIC). Also, what labor operation are you working with?
Forum - 12/19/2017
Thanks for the replies! This transaction was submitted, and accepted, with labor operation 0560112 (Rear Window Resealing) and OLH for the additional time involved in the repair.
Forum - 01/02/2018
... Keep in mind that "this will not close the recall in IVH - GM is governed to keep the recall in open status."...
Recall Summary Update - 12/29/2017
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 01/05/2018
Courtesy Transportation Options Same-Day Repairs * Shuttle Service - Providing a shuttle of the customer from/to the dealership is the preferred transportation alternative and should be considered any time a warranty service appointment...
16-NA-051 BULLETIN - 03/22/2018
... if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH to replace the shutter. I'm not sure why GM...
Forum - 03/27/2018
Thanks Kristen. That is what I usually do if there is a part ordered. I was just hoping there might be a labor op that could be used when programming had been tried several times and then it was discovered the part was not taking the programming and needed...
Nimnicht...There is a list of labor ops that are not covered under the CPO manual in the GM Warranty section. I was told that most parts were covered under the CPO warranty just like under the bumper to bumper warranty with the exception of wear and tear...
What Would You Do? - 07/22 - 06/20/2022
... took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was found to be defective.The technician removed...
Forum - 04/28/2022
Here is the last 8, NG521003 Though I just used the op I needed to and it worked regardless
Forum - 04/27/2022
... claims. Submit these transactions with damage code noted on the delivery receipt/ePOD, and labor operation 0500070. ...
Painting Interior of Door - 05/03/2022
... remove the doors and paint the door jams and interior surface of the doors. We have only found a LOP for replacement of the door. Is there another labor op that I should be using to claim.We are also going to be doing a finesse and buff on the exterior...
First free LOF reject - 08/19/2021
... for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. I check IVH and lo and...
Forum - 07/28/2021
... lets play what if, they don't even get out of the lot and the same problem happens? This avoids opening a new repair order. ...
Forum - 06/15/2021
1GYS4CKL5MR186782 N202310850 Airbag Indicator Light Intermittent. I tried to find an opcode using the part number but nothing shows. Parts replaced: 13530533 & 19300089 I appretiate you!
Forum - 12/10/2021
... get in a closer dealer and they wouldnt take them as they were too busy leaving them with the only option of having it towed to their selling dealer which in this case was us. put all this on a pre repair form and it goes to your local rep,,,you...
Forum - 10/27/2021
... on the first submission screen (labor, original job car info for parts warranties, etc) before you open anything else such as parts or net items. If you put everything in there correctly before you switch screens it should stay as you left it. It could...
CAMARO ACCESSORY COLD AIR INTAKE KIT CLAIM - 10/28/2021
... it done since the cost of the programming is included with the kit. They are giving me a labor op to use 0601558 for the flash but it is rejecting. I put it in as a ZREG claim. I was just wondering if any one else had done one of these claims. What claim...
Forum - 10/13/2021
The only requirements to submit claims in a tech number are an active GMIN and a pulse, and sometimes the pulse is optional. To reiterate what Mary said, to support additional times such as OLH GM will review training records to support extensive OLH...
Forum - 01/11/2022
I would be tempted to use a CCND opcode. Are you claiming any labor or do you just want to be reimbursed for the tow? If you aren't looking for labor just leave the labor time blank and submit for your NIT (net item tow) with the required information....
Forum - 12/14/2021
... WSC review. Step 1 would be to review limits and catch them before submission so they can be properly routed to WSC for review. There isn't much you can do about the 124 error unless they are submitting claims for review that don't need it. Again, this...
Forum - 12/14/2021
... to provide me a written estimate upfront so I can identify what will need to be done. Find related operation codes and work up a full warranty price for the work that needs to be performed, then give them a total and breakdown so they can match GM's...
What Would You Do - 01/22 - 01/03/2022
... repair on a vehicle in new vehicle inventory. The warranty administrator applied the appropriate labor operation and labor time and submitted for payment. The claim rejected with error code 834: Repair Performed Prior to Start of Warranty.The warranty...
Forum - 02/09/2018
... concern...it would be one concern with 2 seperate, unrelated causes and would NOT need added operation approvals. It would still need pyramiding approval though. I wish GM could make this less confusing......
Forum - 01/25/2018
Hey, Just curious how this turned out. Did using the labor operation from the bulletin with a policy decision work?
Forum - 12/18/2017
Be sure to confirm that Business Unit: "GM-US" is selected from the drop down at the top of the Service Agent Profile (vs MIC). Also, what labor operation are you working with?
Forum - 12/19/2017
Thanks for the replies! This transaction was submitted, and accepted, with labor operation 0560112 (Rear Window Resealing) and OLH for the additional time involved in the repair.
Forum - 01/02/2018
... Keep in mind that "this will not close the recall in IVH - GM is governed to keep the recall in open status."...
Recall Summary Update - 12/29/2017
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Forum - 01/05/2018
Courtesy Transportation Options Same-Day Repairs * Shuttle Service - Providing a shuttle of the customer from/to the dealership is the preferred transportation alternative and should be considered any time a warranty service appointment...
16-NA-051 BULLETIN - 03/22/2018
... if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH to replace the shutter. I'm not sure why GM...
Forum - 03/27/2018
Thanks Kristen. That is what I usually do if there is a part ordered. I was just hoping there might be a labor op that could be used when programming had been tried several times and then it was discovered the part was not taking the programming and needed...
Forum - 03/23/2018
... of diagnosis in the cause field. The warranty administrator should submit for one of the labor operations with only the time corresponding to it, have the manager sign off on the excess parts, have the technician write a proper story if they can for...
Branded Title and DMA Authorization - 03/12/2018
Hi,We have a claim for a ECM replacement on a vehicle that has a branded title. The labor operation is coded as E2 for the Emission Select Component Limited Warranty which is still applicable. I checked the P&P and it states:"Emission...
Customer Assistance $100 Voucher - 03/06/2018
... states they are allowed to do so. Am I overthinking this and should just submit it with the opcode provided? Do I have to upload a copy of the invoice to the claim for the voucher? What are the requirements for this? Suggesti...
Forum - 03/02/2018
... or any other form of corrosion caused by accident, damage, abuse, vehicle alteration, or lack of proper owner maintenance. Paint fading or deterioration or surface corrosion - regardless of cause. Perforation caused by hail, stones, or other impact,...
Forum - 05/08/2018
... included in base repair time." For details on the install process (since it is not included as a drop down with the labor operation), go to the Service Manual/Bulletins link, enter a keyword or search by service category (e.g. transmission) to research...
Forum - 05/01/2018
Submit as a regular warranty transaction with the lift gate strut labor operation from the LTG. Reference the previous job card for the performance of the module reprogramming to support the policy decision. On a side note, there is a training video on...
Forum - 05/02/2018
... Not the correct way to do it, but our GM is not going to chance a fine for selling a truck with an open recall....
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... OF TRANSMISSION AND CLEANED METAL FROM TRANSMISSION. REPLACES 3-5-R CLUTCH PLATES.I HAVE THE LABOR OP FOR THE CLUTCH PLATES. I AM THINKING THAT TEARING DOWN THE TRANS TO CAUSAL WOULD BE OLH AS EXTRA DIAG. AM I WRONG IN THINKING OF IT THAT WAY? MY SERVICE...
Forum - 05/11/2018
... did have to submit with policy decision approval. We rarely use the special goodwill labor operations. As far as I know this is probably the fourth one we've ever done and two of those were vehicle payments. We tried the spontaneous...
Forum - 04/05/2018
... Program: "Warranty Claims For Warranty windshield replacement use published time for labor operation 2020380 Glass, Windshield - One Piece - Replace. Sublet windshield installations are eligible for a $20 administrative allowance. An additional $25 administrative...
Forum - 04/10/2018
... balance all four tires found 3 with excessive roadforce, so replaced three tires. The tire labor operation pays .4 for 1 and .6 for the other tires. My question is would the tech get paid for the balance of the first four tires which is .9 and .7...
Forum - 04/10/2018
... The sheet is located within the Dealer Program Guides tab under the Included Maintenance Program option....
Forum - 04/11/2018
... I connected with the "on line support center". I was told that the campaign needs to stay open in case the next customer that may own the vehicle wants it done. All I was told to do was discontinue the mailings, or put a note in the system...
Radio Reset - 04/17/2018
... to me today with regards to a radio reset (not a programming) and I'm unsure of which labor operation to use. It's on a 2017 GMC Yukon XL (4WD) with RPO codes IO5 and U2L. I will also add the 3Cs .Concern: "Customer states the display on the radio screen...
What Would You Do - 05/18 - 04/23/2018
... to replace all four tires. All four tires were replaced on the ELR due to being excessively choppy.The warranty administrator applied the labor operation number to reflect the tires being replaced, indicated that the replacements were Customer Enthusiasm,...
Forum - 04/25/2018
As ewill3rd mentioned, it may be beneficial to contact the WSC agent to discuss. An option may be to submit a ZREG transaction, referencing the original job card where the recall was performed with comments indicating why only one key was provided...
Forum - 03/28/2018
... Guidelines" only mentioned Bulletin 11-00-89-005 which I would agree with you to use labor op 0600015. However, after some digging, I found Article 8.4.1 "Goodwill Transaction Submission to Global Warranty System" (which I think is what used to...
Forum - 04/25/2018
... Resource Center app from the App Center using IE11 - my only rough spot with IE11 was opening the 2001-2018 Warranty At A Glance Excel document from the Warranty Administration Resource Center. Has anyone else experience difficulty downloading...
2019 Prepaid Maintenance - 12/05/2018
... I have heard and seen the 2019 program only covers 1 maintenance visit. I'm presuming the operation code stays the same even though the table says 2 year maintenance for 2017 and up.I don't know how we are supposed to keep all this straight when...
Forum - 12/18/2018
... multi-point vehicle inspection. The customer (at time of vehicle delivery) will be given the option to purchase Optional Chevrolet Extended Maintenance (checked if selected at time of vehicle purchase) Three (3)...
Forum - 11/29/2018
Thank you Kristen, I think I will have to submit it manually online, the DMS will not accept that complaint code related to the op code. I tried every single one. *sigh*
Forum - 12/19/2018
... Parts and Accessories polices and procedures Using the information in section 1.3.4 you will find opcodes listed based on the time required Submit a ZREG using the opcodes listed for your time and add a $25.00 NIA for processing the warranty This procedure...
Parts warranty - 01/11/2019
... period is up from the initial install that is it, that seems to be logical to me.I have also had people try to convince me that if the part is replaced again the parts warranty resets and the period extends based on that repair, but that is just dumb...
Forum - 11/27/2018
Was there a previous repair to the cooling system? This could be handled with a CCND operation, although it may not be the best solution based on the history and/or technician notes associated with the repair (e.g. possiblity that the vehic...
Up Assembly Claim Help - 11/23/2018
... My thinking is that we should submit with the rear axle billed, using the rear axle labor operation, and the carrier as the failed part without any kind of adjustment. I just don't see them paying us for the carrier and the axle. Can anyone...
... of diagnosis in the cause field. The warranty administrator should submit for one of the labor operations with only the time corresponding to it, have the manager sign off on the excess parts, have the technician write a proper story if they can for...
Branded Title and DMA Authorization - 03/12/2018
Hi,We have a claim for a ECM replacement on a vehicle that has a branded title. The labor operation is coded as E2 for the Emission Select Component Limited Warranty which is still applicable. I checked the P&P and it states:"Emission...
Customer Assistance $100 Voucher - 03/06/2018
... states they are allowed to do so. Am I overthinking this and should just submit it with the opcode provided? Do I have to upload a copy of the invoice to the claim for the voucher? What are the requirements for this? Suggesti...
Forum - 03/02/2018
... or any other form of corrosion caused by accident, damage, abuse, vehicle alteration, or lack of proper owner maintenance. Paint fading or deterioration or surface corrosion - regardless of cause. Perforation caused by hail, stones, or other impact,...
Forum - 05/08/2018
... included in base repair time." For details on the install process (since it is not included as a drop down with the labor operation), go to the Service Manual/Bulletins link, enter a keyword or search by service category (e.g. transmission) to research...
Forum - 05/01/2018
Submit as a regular warranty transaction with the lift gate strut labor operation from the LTG. Reference the previous job card for the performance of the module reprogramming to support the policy decision. On a side note, there is a training video on...
Forum - 05/02/2018
... Not the correct way to do it, but our GM is not going to chance a fine for selling a truck with an open recall....
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... OF TRANSMISSION AND CLEANED METAL FROM TRANSMISSION. REPLACES 3-5-R CLUTCH PLATES.I HAVE THE LABOR OP FOR THE CLUTCH PLATES. I AM THINKING THAT TEARING DOWN THE TRANS TO CAUSAL WOULD BE OLH AS EXTRA DIAG. AM I WRONG IN THINKING OF IT THAT WAY? MY SERVICE...
Forum - 05/11/2018
... did have to submit with policy decision approval. We rarely use the special goodwill labor operations. As far as I know this is probably the fourth one we've ever done and two of those were vehicle payments. We tried the spontaneous...
Forum - 04/05/2018
... Program: "Warranty Claims For Warranty windshield replacement use published time for labor operation 2020380 Glass, Windshield - One Piece - Replace. Sublet windshield installations are eligible for a $20 administrative allowance. An additional $25 administrative...
Forum - 04/10/2018
... balance all four tires found 3 with excessive roadforce, so replaced three tires. The tire labor operation pays .4 for 1 and .6 for the other tires. My question is would the tech get paid for the balance of the first four tires which is .9 and .7...
Forum - 04/10/2018
... The sheet is located within the Dealer Program Guides tab under the Included Maintenance Program option....
Forum - 04/11/2018
... I connected with the "on line support center". I was told that the campaign needs to stay open in case the next customer that may own the vehicle wants it done. All I was told to do was discontinue the mailings, or put a note in the system...
Radio Reset - 04/17/2018
... to me today with regards to a radio reset (not a programming) and I'm unsure of which labor operation to use. It's on a 2017 GMC Yukon XL (4WD) with RPO codes IO5 and U2L. I will also add the 3Cs .Concern: "Customer states the display on the radio screen...
What Would You Do - 05/18 - 04/23/2018
... to replace all four tires. All four tires were replaced on the ELR due to being excessively choppy.The warranty administrator applied the labor operation number to reflect the tires being replaced, indicated that the replacements were Customer Enthusiasm,...
Forum - 04/25/2018
As ewill3rd mentioned, it may be beneficial to contact the WSC agent to discuss. An option may be to submit a ZREG transaction, referencing the original job card where the recall was performed with comments indicating why only one key was provided...
Forum - 03/28/2018
... Guidelines" only mentioned Bulletin 11-00-89-005 which I would agree with you to use labor op 0600015. However, after some digging, I found Article 8.4.1 "Goodwill Transaction Submission to Global Warranty System" (which I think is what used to...
Forum - 04/25/2018
... Resource Center app from the App Center using IE11 - my only rough spot with IE11 was opening the 2001-2018 Warranty At A Glance Excel document from the Warranty Administration Resource Center. Has anyone else experience difficulty downloading...
2019 Prepaid Maintenance - 12/05/2018
... I have heard and seen the 2019 program only covers 1 maintenance visit. I'm presuming the operation code stays the same even though the table says 2 year maintenance for 2017 and up.I don't know how we are supposed to keep all this straight when...
Forum - 12/18/2018
... multi-point vehicle inspection. The customer (at time of vehicle delivery) will be given the option to purchase Optional Chevrolet Extended Maintenance (checked if selected at time of vehicle purchase) Three (3)...
Forum - 11/29/2018
Thank you Kristen, I think I will have to submit it manually online, the DMS will not accept that complaint code related to the op code. I tried every single one. *sigh*
Forum - 12/19/2018
... Parts and Accessories polices and procedures Using the information in section 1.3.4 you will find opcodes listed based on the time required Submit a ZREG using the opcodes listed for your time and add a $25.00 NIA for processing the warranty This procedure...
Parts warranty - 01/11/2019
... period is up from the initial install that is it, that seems to be logical to me.I have also had people try to convince me that if the part is replaced again the parts warranty resets and the period extends based on that repair, but that is just dumb...
Forum - 11/27/2018
Was there a previous repair to the cooling system? This could be handled with a CCND operation, although it may not be the best solution based on the history and/or technician notes associated with the repair (e.g. possiblity that the vehic...
Up Assembly Claim Help - 11/23/2018
... My thinking is that we should submit with the rear axle billed, using the rear axle labor operation, and the carrier as the failed part without any kind of adjustment. I just don't see them paying us for the carrier and the axle. Can anyone...
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... out expressing frustration with cost of vacuum pump repair and is inquiring about any possible options for reimbursement. So a policy calculation is performed and given to me to process. I pull the file. Customer states replace vacuum...
Forum - 11/19/2018
... this occurs when the repair completion date entered is greater than 60 days of the job card open date. If you receive this error message, verify the dates entered on the transaction. If the dates are accurate, submit the transaction with GM Authorization...
Forum - 11/16/2018
Yea I know that there is no labor op. Just didnt know if they had changed the rules for the sameday rental. I know at one time the repair had to be at least 2 hours or more. GM changes policies every month seems like. I have never billed shuttle...
Forum - 11/06/2018
The first repair: Recall (18278) requires application of adhesive and installation of the nut at an increased torque - would recommend completing. The second repair: Submit OLH for the additional repair time with the recall labor operation.
Recall 18278 - 11/02/2018
... recall already being done on it correctly. How do I claim if it's already been done. There is no option for an inspection. Should the tech be removing and replacing the bolt again. I'm being told with the threadlocker on it it makes it much more difficult...
Forum - 09/10/2018
Yes, labor operations that include diagnosis time allowances (e.g. 0.3 diagnosis time or 0.0-1.0 diagnosis time), must be supported by separate on/off punch times by the technician. Refer to Bulletin 18-NA-263.
WINDSHIELD REPLACED WITH HEADLINER REPLACEMENT - 08/09/2018
... of the headliner and it looks like it broke and had to be replaced. I know that my failure labor op will be the third brake light with all of this under it as OLH. I know the headliner is okay but can't remember what the policy was for the windshield.Thanks...
Forum - 07/20/2018
Thanks for the response kimf8780! After conversation with the body shop and service manager, the warranty administrator submitted each panel individually with OLH for the opposite side. Due to the expense associated with the claim, it was submitted...
Date Discrepancy - 07/16/2018
... time limit. The repair was a sublet repair. For some reason the repair order was opened after the sublet repair was made. The date of the sublet is within the warranty time limit. The date of the repair order is not. Any...
Forum - 06/13/2018
Take a look at bulletin PIT4745D - Dent/Ripple Appearance Around Wheel Well Opening Hope this addresses the concern!
Forum - 05/14/2018
... rate is based on the Smart Care product that was sold to the customer. Smart Care 2 - labor operation 0600863 reimburses $50 for those services....
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
TRANSPORTATION CLAIMS:INSPECTIONS - 05/30/2018
Can I get to see this video. I can't not open apparently is on revision. how can I find out how to submit a transportation claim with several damage codes/Format: Article
Forum - 06/13/2019
... error code 852 will occur when there is a mismatch between the VIN, job card number, labor operation used, or SPS code does not match the TIS log. Confirm that what the technician entered into the SPS system matches what is being entered into the...
What Would You Do - 07/19 - 06/26/2019
... each individual panel exhibiting a defect was noted on the delivery receipt with the appropriate damage code.The dealer made an attempt to photograph the damage, although due to the paint color and the type of defect, it was not readily visible through...
Forum - 09/06/2019
... run for the customer, inputting the total repair cost at warranty rates. A new job card would be opened for the reimbursement. The reimbursement amount would be entered in the Net/Reimbursement field of the transaction....
Forum - 06/05/2019
So if you have more time than that operation pays, the remainder is submitted as OLH with the proper authorization? So the OLH needs to be signed for and have a time punch, correct?
Forum - 06/12/2019
... print out the doc id with the connector end view on it. On the print out, the doc ID at the top of the page is the additional information GM is asking for. Wire repairs require a copy of the schematics with the area repaired with a grid which...
Forum - 06/10/2019
... (e.g. base warranty). As a best practice in all regions - work with the region to have expired open field actions addressed on stock vehicles prior to sale....
Forum - 05/22/2019
Thanks ewill3rd for the response! You are absolutely correct - the axle boot should have been handled as an added operation on its own line.
Forum - 05/23/2019
If the technician has exhausted standard diagnosis (diagnostic time included with the labor operation) and/or electrical diagnosis is not associated with the repair, the time would be handled as OLH. Service management is responsible for the reasonableness...
Forum - 05/10/2019
... I'm guessing it's the same process as when I hit the print screen on the keyboard and open it in paint. Is it that or something else? We have a recall that GM has reopened twice. I've checked and what the tech wrote is what the...
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
... may accumulate water in the rear compartment battery tub. This could occur from leaving a deck lid open in inclement weather, ice chest spillage, or water leak. Water intrusion into the DC/DC converter, which is located in the battery tub, could damage...
What Would You Do - 05/19 - 04/22/2019
The owner of a 2018 Chevrolet Silverado was experiencing a noise from the front axle while the vehicle was operating in four wheel drive. The technician performed an inspection of the vehicle and found that the axle boot was losing grease on the right...
Forum - 04/01/2019
... all of them to the Service Manager at the end of the day. He reviews/corrects/gives to shop foreman as necessary. When things are going well, I get them back the next day. When I'm on top of it, I print the open RO report, check off...
... out expressing frustration with cost of vacuum pump repair and is inquiring about any possible options for reimbursement. So a policy calculation is performed and given to me to process. I pull the file. Customer states replace vacuum...
Forum - 11/19/2018
... this occurs when the repair completion date entered is greater than 60 days of the job card open date. If you receive this error message, verify the dates entered on the transaction. If the dates are accurate, submit the transaction with GM Authorization...
Forum - 11/16/2018
Yea I know that there is no labor op. Just didnt know if they had changed the rules for the sameday rental. I know at one time the repair had to be at least 2 hours or more. GM changes policies every month seems like. I have never billed shuttle...
Forum - 11/06/2018
The first repair: Recall (18278) requires application of adhesive and installation of the nut at an increased torque - would recommend completing. The second repair: Submit OLH for the additional repair time with the recall labor operation.
Recall 18278 - 11/02/2018
... recall already being done on it correctly. How do I claim if it's already been done. There is no option for an inspection. Should the tech be removing and replacing the bolt again. I'm being told with the threadlocker on it it makes it much more difficult...
Forum - 09/10/2018
Yes, labor operations that include diagnosis time allowances (e.g. 0.3 diagnosis time or 0.0-1.0 diagnosis time), must be supported by separate on/off punch times by the technician. Refer to Bulletin 18-NA-263.
WINDSHIELD REPLACED WITH HEADLINER REPLACEMENT - 08/09/2018
... of the headliner and it looks like it broke and had to be replaced. I know that my failure labor op will be the third brake light with all of this under it as OLH. I know the headliner is okay but can't remember what the policy was for the windshield.Thanks...
Forum - 07/20/2018
Thanks for the response kimf8780! After conversation with the body shop and service manager, the warranty administrator submitted each panel individually with OLH for the opposite side. Due to the expense associated with the claim, it was submitted...
Date Discrepancy - 07/16/2018
... time limit. The repair was a sublet repair. For some reason the repair order was opened after the sublet repair was made. The date of the sublet is within the warranty time limit. The date of the repair order is not. Any...
Forum - 06/13/2018
Take a look at bulletin PIT4745D - Dent/Ripple Appearance Around Wheel Well Opening Hope this addresses the concern!
Forum - 05/14/2018
... rate is based on the Smart Care product that was sold to the customer. Smart Care 2 - labor operation 0600863 reimburses $50 for those services....
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
TRANSPORTATION CLAIMS:INSPECTIONS - 05/30/2018
Can I get to see this video. I can't not open apparently is on revision. how can I find out how to submit a transportation claim with several damage codes/Format: Article
Forum - 06/13/2019
... error code 852 will occur when there is a mismatch between the VIN, job card number, labor operation used, or SPS code does not match the TIS log. Confirm that what the technician entered into the SPS system matches what is being entered into the...
What Would You Do - 07/19 - 06/26/2019
... each individual panel exhibiting a defect was noted on the delivery receipt with the appropriate damage code.The dealer made an attempt to photograph the damage, although due to the paint color and the type of defect, it was not readily visible through...
Forum - 09/06/2019
... run for the customer, inputting the total repair cost at warranty rates. A new job card would be opened for the reimbursement. The reimbursement amount would be entered in the Net/Reimbursement field of the transaction....
Forum - 06/05/2019
So if you have more time than that operation pays, the remainder is submitted as OLH with the proper authorization? So the OLH needs to be signed for and have a time punch, correct?
Forum - 06/12/2019
... print out the doc id with the connector end view on it. On the print out, the doc ID at the top of the page is the additional information GM is asking for. Wire repairs require a copy of the schematics with the area repaired with a grid which...
Forum - 06/10/2019
... (e.g. base warranty). As a best practice in all regions - work with the region to have expired open field actions addressed on stock vehicles prior to sale....
Forum - 05/22/2019
Thanks ewill3rd for the response! You are absolutely correct - the axle boot should have been handled as an added operation on its own line.
Forum - 05/23/2019
If the technician has exhausted standard diagnosis (diagnostic time included with the labor operation) and/or electrical diagnosis is not associated with the repair, the time would be handled as OLH. Service management is responsible for the reasonableness...
Forum - 05/10/2019
... I'm guessing it's the same process as when I hit the print screen on the keyboard and open it in paint. Is it that or something else? We have a recall that GM has reopened twice. I've checked and what the tech wrote is what the...
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
... may accumulate water in the rear compartment battery tub. This could occur from leaving a deck lid open in inclement weather, ice chest spillage, or water leak. Water intrusion into the DC/DC converter, which is located in the battery tub, could damage...
What Would You Do - 05/19 - 04/22/2019
The owner of a 2018 Chevrolet Silverado was experiencing a noise from the front axle while the vehicle was operating in four wheel drive. The technician performed an inspection of the vehicle and found that the axle boot was losing grease on the right...
Forum - 04/01/2019
... all of them to the Service Manager at the end of the day. He reviews/corrects/gives to shop foreman as necessary. When things are going well, I get them back the next day. When I'm on top of it, I print the open RO report, check off...
N192212090 - 03/14/2019
So this new recall tells you to use some wax that will service 150 vehicles.Under the billing section it has this:Labor OperationDescriptionLabor TimeTrans. TypeNet Item9104331Install Corrosion Preventative Material0.7ZFATN/A9104332Replace Rear BumperADD:...
Forum - 03/14/2019
I read that the up to one hour is only for the labor op for the replacement of the piston, connecting rod and bearings and up to .3 for the others.
Forum - 03/13/2019
Hi HIGHPLAINS! Will most likely need to use a closest to labor operation, possibly 7420820 or 7420880.
Leak Testing Time - 03/05/2019
... is claimed in the additional time labor field. This time is not an add to any specific labor operation, rather, it is a statement that is found in the Preface section of the LTG. Examples of when this time can be paid include pressure testing...
Forum - 03/12/2019
... ID 1292945) are valid and may be submitted in the Additional Time field for the labor operation submitted. Good tip ewill3rd: Be sure your documentation is in order!...
Forum - 01/28/2019
Great method for keeping track of your open warranty job cards and keeping your team accountable! Spreadsheets are an awesome, athough often under-utilized, tool! I look forward to reading about other member's "tricks of the trade!"
Forum - 02/01/2019
If the labor operation selected for the repair includes a published Diagnosis Add Time allowance, the first punch can be used for the time associated with the diagnosis. If technician diagnosis extends beyond the published allowance,...
Forum - 01/30/2019
Historically results, either approved or denied, were issued to the dealer/owner/operator. Time frame - typically a month, give or take. I might suggest contacting the DMA for more current details regarding an ELR.
Forum - 02/14/2019
Unique case! If you do agree to offer reimbursement, and as DBC mentioned, handle with the appropriate labor operation from the LTG. Dealers are empowered to authorize customer reimbursement transactions up to a $1,000, but as you indicated, the vehicle...
WIRELESS CHARGING SYSTEM RPO - 02/22/2019
We are doing a PDI on an 2019 acadia and are adding factory invoiced option 5ZI, wireless charging system. This RPO labor time is not included in the master list under PDI adds. Has anyone had experience with this? When I looked up wireless charging...
Forum - 02/22/2019
... are gonna love it! As for your question/concern - The second job card with the same labor op code is called a Repeat Repair. The service manager must authorize the repeat repair prior to job being performed, sign, date, time stamp, and explain...
Forum - 01/07/2020
Hi pamkress1! Recommend submitting the transaction using a closest to partial color/clear labor operation.
Curious how often this happens... - 01/21/2020
... Now, he has 1.6 invested and im at a loss as to how to claim that much. I wish they had a labor op for peculiar situations, such as this, that could go to Warranty Support for review! Anyone else had something similar happen? ...
Forum - 01/21/2020
Hi 1MaryRuble! As ewill3rd mentioned Wholesale Pre-Approval for CPO repairs that involve a CPO restricted labor operation is obtained via the Aftersales Empowerment Portal. Authorization is required prior to repairs.
Heater Block Cord Recall - 01/29/2020
... in inventory not on customer cars? The warranty help line said that we could use the same labor op as the new vehicles in inventory but now my warranty rep is telling me that is wrong and I should not be doing that. How are others in the warm states...
Forum - 02/06/2020
... code 111 occurs when the repair completion date entered is greater than 60 days of the job card open date. Verfiy dates entered on the transaction. If the dates are accurate, route to the WSC with an explanation of the extended repair time....
Forum - 04/30/2020
As of 04/21 the labor ops and times changed
Forum - 04/27/2020
Recommend submitting with a closest to labor operation such as, 1443144 (body side outer panel partial color/clear).
Forum - 04/27/2020
My understanding is that day you and I were getting rejects is the day they were adjusting Global to accommodate the changes in the recall instructions and operation codes. It is fixed now.
Forum - 03/17/2020
We are working to transition our workshops scheduled in April to an optional WebEx event. Once the details are finalized, our Warranty Concierge will reach out to all scheduled participants.
What Would You Do - 04/20 - 03/27/2020
... satisfaction reasons. The owner was very dissatisfied that their 2018MY vehicle had a catastrophic failure and would not agree to a repair. The 3 C’s documentation on the job card was as follows:Concern: Customer states that the vehicle has...
Forum - 10/01/2019
... and if the module is already programmed with the same level software I'm using 9104603. Both labor ops reject for 852. The bulletin states in the correction field to reprogram the EBCM (module K117), but then on page 3 it states to program module K160...
Forum - 09/13/2019
The bulletin states the following: "For vehicles repaired under the E2 Emission coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information."
PDI TIME PUNCH - 09/26/2019
... and also for PDI Dealer installed Accessories as those are BOTH Warranty Lines and different Labor Ops. I have tried finding something in the P&P but cannot seem to find something that states this. Another Question: For those who...
Forum - 09/30/2019
Hi Mary, Yes I'm entering the programming wcc in the box right beside the labor op and the set up wcc in the correction comments.
So this new recall tells you to use some wax that will service 150 vehicles.Under the billing section it has this:Labor OperationDescriptionLabor TimeTrans. TypeNet Item9104331Install Corrosion Preventative Material0.7ZFATN/A9104332Replace Rear BumperADD:...
Forum - 03/14/2019
I read that the up to one hour is only for the labor op for the replacement of the piston, connecting rod and bearings and up to .3 for the others.
Forum - 03/13/2019
Hi HIGHPLAINS! Will most likely need to use a closest to labor operation, possibly 7420820 or 7420880.
Leak Testing Time - 03/05/2019
... is claimed in the additional time labor field. This time is not an add to any specific labor operation, rather, it is a statement that is found in the Preface section of the LTG. Examples of when this time can be paid include pressure testing...
Forum - 03/12/2019
... ID 1292945) are valid and may be submitted in the Additional Time field for the labor operation submitted. Good tip ewill3rd: Be sure your documentation is in order!...
Forum - 01/28/2019
Great method for keeping track of your open warranty job cards and keeping your team accountable! Spreadsheets are an awesome, athough often under-utilized, tool! I look forward to reading about other member's "tricks of the trade!"
Forum - 02/01/2019
If the labor operation selected for the repair includes a published Diagnosis Add Time allowance, the first punch can be used for the time associated with the diagnosis. If technician diagnosis extends beyond the published allowance,...
Forum - 01/30/2019
Historically results, either approved or denied, were issued to the dealer/owner/operator. Time frame - typically a month, give or take. I might suggest contacting the DMA for more current details regarding an ELR.
Forum - 02/14/2019
Unique case! If you do agree to offer reimbursement, and as DBC mentioned, handle with the appropriate labor operation from the LTG. Dealers are empowered to authorize customer reimbursement transactions up to a $1,000, but as you indicated, the vehicle...
WIRELESS CHARGING SYSTEM RPO - 02/22/2019
We are doing a PDI on an 2019 acadia and are adding factory invoiced option 5ZI, wireless charging system. This RPO labor time is not included in the master list under PDI adds. Has anyone had experience with this? When I looked up wireless charging...
Forum - 02/22/2019
... are gonna love it! As for your question/concern - The second job card with the same labor op code is called a Repeat Repair. The service manager must authorize the repeat repair prior to job being performed, sign, date, time stamp, and explain...
Forum - 01/07/2020
Hi pamkress1! Recommend submitting the transaction using a closest to partial color/clear labor operation.
Curious how often this happens... - 01/21/2020
... Now, he has 1.6 invested and im at a loss as to how to claim that much. I wish they had a labor op for peculiar situations, such as this, that could go to Warranty Support for review! Anyone else had something similar happen? ...
Forum - 01/21/2020
Hi 1MaryRuble! As ewill3rd mentioned Wholesale Pre-Approval for CPO repairs that involve a CPO restricted labor operation is obtained via the Aftersales Empowerment Portal. Authorization is required prior to repairs.
Heater Block Cord Recall - 01/29/2020
... in inventory not on customer cars? The warranty help line said that we could use the same labor op as the new vehicles in inventory but now my warranty rep is telling me that is wrong and I should not be doing that. How are others in the warm states...
Forum - 02/06/2020
... code 111 occurs when the repair completion date entered is greater than 60 days of the job card open date. Verfiy dates entered on the transaction. If the dates are accurate, route to the WSC with an explanation of the extended repair time....
Forum - 04/30/2020
As of 04/21 the labor ops and times changed
Forum - 04/27/2020
Recommend submitting with a closest to labor operation such as, 1443144 (body side outer panel partial color/clear).
Forum - 04/27/2020
My understanding is that day you and I were getting rejects is the day they were adjusting Global to accommodate the changes in the recall instructions and operation codes. It is fixed now.
Forum - 03/17/2020
We are working to transition our workshops scheduled in April to an optional WebEx event. Once the details are finalized, our Warranty Concierge will reach out to all scheduled participants.
What Would You Do - 04/20 - 03/27/2020
... satisfaction reasons. The owner was very dissatisfied that their 2018MY vehicle had a catastrophic failure and would not agree to a repair. The 3 C’s documentation on the job card was as follows:Concern: Customer states that the vehicle has...
Forum - 10/01/2019
... and if the module is already programmed with the same level software I'm using 9104603. Both labor ops reject for 852. The bulletin states in the correction field to reprogram the EBCM (module K117), but then on page 3 it states to program module K160...
Forum - 09/13/2019
The bulletin states the following: "For vehicles repaired under the E2 Emission coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information."
PDI TIME PUNCH - 09/26/2019
... and also for PDI Dealer installed Accessories as those are BOTH Warranty Lines and different Labor Ops. I have tried finding something in the P&P but cannot seem to find something that states this. Another Question: For those who...
Forum - 09/30/2019
Hi Mary, Yes I'm entering the programming wcc in the box right beside the labor op and the set up wcc in the correction comments.
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
... doesn't get stuck with repairing this and end up having a claim reject. I have looked for the opcode and the only one I find is for Tampering. This doesn't fall under the parameters outlined in the document for tampering. Please help....
Forum - 12/09/2019
... pics and paperwork? This you cant self-authorize. It seems like your sublet is more than your shop would have been paid to repair. That labor op pays 2.6hr to Paint, .4 Mix time and 116.45 in Paint Materials. I cannot fully calculate because I dont know...
Forum - 11/26/2019
I think it depends on the labor operation. Some of them do have diagnosis that doesn't specifically state "electricial diagnosis". I'm still trying to get this straight too. In our seminar, they said that the diagnostic time following...
What Would You Do - 12/19 - 12/02/2019
... converter had been cut out and apparently stolen. The converter was replaced and the vehicle was operating as designed. How should the claim for the converter be submitted as a ZREG transaction due to the component being missing or as a ZTPT transaction...
Forum - 01/07/2020
... doesn't fit within the parameters for tampering. While I am not aware of a specific labor operation for lack of maintenance, the absence of claims submitted within the brand maintenance program and/or customer pay receipts for maintenance establish the...
Forum - 10/18/2019
Thanks ewill3rd! We too, will receive a reject when submitting with the special coverage labor operation (when the vehicle is outside of the time/mileage limit), but based on the job aid we route for WSC review. The "Submitting Claims Related to...
What Would You Do - 11/19 - 10/23/2019
... after installation the vehicle incurred a failure with the replaced part while being operated out of town. While out of town, the owner had the vehicle repaired with a replacement component that was obtained from an unknown supplier. The owner was...
Forum - 11/26/2019
... I get notes from my techs like "roadtested vehicle, pulled codes and found "xxxxx" has internal open". Then they flag an hour diag and are thinking they are going to get that time. At least I've got most of them flagging separate flags for it now....
Forum - 10/01/2019
Which opcode are you using? I know a lot of people are confused by the new way they are wording these. 9104603 means no programming is needed but it will generate a code on a different page. 9104604 means programming was completed. This should go through...
Forum - 10/02/2019
... what kind of magic trick does it take to read this document? I found it in messenger but when I open it It looks like a global login and there is no login button. I don't have my decoder ring to decipher information I need to have. ...
Forum - 10/10/2019
Confirm that the information on the job card (job card number, the open date, and the VIN) match the information on the tire return form. A discrepancy may cause an error.
Forum - 10/10/2019
... in the Special Coverage, but the vehicle is outside of the Special Coverage limits: Select the appropriate labor operation from the bulletin. The dealer must run the PET. All transactions must be routed to the WSC for approval. If the decision is made...
Forum - 10/16/2019
... 3: I don't see the cause of failure for this unlikely scenario, but since it is the same operation code for both sides I would submit one line with parts and OLH authorization for the second door....
Forum - 03/13/2020
Please refer to the scenario outlined within the FAQ of the Required Operating Procedures Bulletin (04-00-89-015): Q: If my total repair elapsed time is on the customer pay line of the job card, but the job card had one customer pay line and two...
Forum - 04/10/2020
... It seems to me if you are going to claim programming codes then you would submit the programming operation and pay .3 per line. I've been having my guys just attempt the 2nd program and if they get a BN code I just submit it as mentioned in the article. Can...
Forum - 04/11/2020
... of the game is trick the system into working rather than actually fixing anything. Standard GM operating procedure. Then they threaten me with thousands in chargbacks if I don't follow their rules, while they tell me to break their rules. Which is i...
Forum - 02/07/2020
... the applicable warranty coverage. Reference: Bulletin 11-00-89-005 Dealer Empowerment Labor Operations and Customer Enthusiasm ...
Forum - 02/11/2020
... Straight Time Labor Hours Exceed the Allowance for Labor Code xxxxxxx. The ST labor operation "ceiling" is not a published value, therefore it is unknown at time of submission. Service management authorization for ST over 2 hours is required prior...
Forum - 01/29/2020
... parameters outlined withing the special coverage, which does not require use of the PET. When opening a job card for a reimbursement, the current date and mileage should be documented. ...
Forum - 02/04/2020
Hi kturner, The Straight Time article references the following statement from the Required Operating Procedures Bulletin (04-00-89-015) also P&P Article 3.2.10: "Straight time (ST) is time not published in the labor time guide. The technician must...
Forum - 02/04/2020
kturner: When the labor operation contains Variable Diagnostic time, the appropriate time is to be entered in the Diagnostic Time field of the transaction. The following is an excerpt from P&P Article 3.2.10: Variable Diagnostic Time: Due...
Forum - 03/06/2020
Thank you Kristen. That is the labor op that I was trying to find and could not find it. I knew I had seen something on that awhile back. Going to save that bulletin for future reference. Thank you so much for the info. Carol :-)
Forum - 03/03/2020
... range calculated by the PET must be pre-approved via the Empowerment Portal. Reference: Required Operating Procedures Bulletin 04-00-89-015....
Forum - 01/17/2020
Converters are typically "Emissions Select component" coverage. If the opcodes are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different...
Forum - 01/17/2020
... first and should have been submitted as part of the first line because it is a related (or same) opcode that is rejecting as a repeat repair to the first. In this event you would go into global warranty and do an add credit, adjust the claim as necessary,...
... doesn't get stuck with repairing this and end up having a claim reject. I have looked for the opcode and the only one I find is for Tampering. This doesn't fall under the parameters outlined in the document for tampering. Please help....
Forum - 12/09/2019
... pics and paperwork? This you cant self-authorize. It seems like your sublet is more than your shop would have been paid to repair. That labor op pays 2.6hr to Paint, .4 Mix time and 116.45 in Paint Materials. I cannot fully calculate because I dont know...
Forum - 11/26/2019
I think it depends on the labor operation. Some of them do have diagnosis that doesn't specifically state "electricial diagnosis". I'm still trying to get this straight too. In our seminar, they said that the diagnostic time following...
What Would You Do - 12/19 - 12/02/2019
... converter had been cut out and apparently stolen. The converter was replaced and the vehicle was operating as designed. How should the claim for the converter be submitted as a ZREG transaction due to the component being missing or as a ZTPT transaction...
Forum - 01/07/2020
... doesn't fit within the parameters for tampering. While I am not aware of a specific labor operation for lack of maintenance, the absence of claims submitted within the brand maintenance program and/or customer pay receipts for maintenance establish the...
Forum - 10/18/2019
Thanks ewill3rd! We too, will receive a reject when submitting with the special coverage labor operation (when the vehicle is outside of the time/mileage limit), but based on the job aid we route for WSC review. The "Submitting Claims Related to...
What Would You Do - 11/19 - 10/23/2019
... after installation the vehicle incurred a failure with the replaced part while being operated out of town. While out of town, the owner had the vehicle repaired with a replacement component that was obtained from an unknown supplier. The owner was...
Forum - 11/26/2019
... I get notes from my techs like "roadtested vehicle, pulled codes and found "xxxxx" has internal open". Then they flag an hour diag and are thinking they are going to get that time. At least I've got most of them flagging separate flags for it now....
Forum - 10/01/2019
Which opcode are you using? I know a lot of people are confused by the new way they are wording these. 9104603 means no programming is needed but it will generate a code on a different page. 9104604 means programming was completed. This should go through...
Forum - 10/02/2019
... what kind of magic trick does it take to read this document? I found it in messenger but when I open it It looks like a global login and there is no login button. I don't have my decoder ring to decipher information I need to have. ...
Forum - 10/10/2019
Confirm that the information on the job card (job card number, the open date, and the VIN) match the information on the tire return form. A discrepancy may cause an error.
Forum - 10/10/2019
... in the Special Coverage, but the vehicle is outside of the Special Coverage limits: Select the appropriate labor operation from the bulletin. The dealer must run the PET. All transactions must be routed to the WSC for approval. If the decision is made...
Forum - 10/16/2019
... 3: I don't see the cause of failure for this unlikely scenario, but since it is the same operation code for both sides I would submit one line with parts and OLH authorization for the second door....
Forum - 03/13/2020
Please refer to the scenario outlined within the FAQ of the Required Operating Procedures Bulletin (04-00-89-015): Q: If my total repair elapsed time is on the customer pay line of the job card, but the job card had one customer pay line and two...
Forum - 04/10/2020
... It seems to me if you are going to claim programming codes then you would submit the programming operation and pay .3 per line. I've been having my guys just attempt the 2nd program and if they get a BN code I just submit it as mentioned in the article. Can...
Forum - 04/11/2020
... of the game is trick the system into working rather than actually fixing anything. Standard GM operating procedure. Then they threaten me with thousands in chargbacks if I don't follow their rules, while they tell me to break their rules. Which is i...
Forum - 02/07/2020
... the applicable warranty coverage. Reference: Bulletin 11-00-89-005 Dealer Empowerment Labor Operations and Customer Enthusiasm ...
Forum - 02/11/2020
... Straight Time Labor Hours Exceed the Allowance for Labor Code xxxxxxx. The ST labor operation "ceiling" is not a published value, therefore it is unknown at time of submission. Service management authorization for ST over 2 hours is required prior...
Forum - 01/29/2020
... parameters outlined withing the special coverage, which does not require use of the PET. When opening a job card for a reimbursement, the current date and mileage should be documented. ...
Forum - 02/04/2020
Hi kturner, The Straight Time article references the following statement from the Required Operating Procedures Bulletin (04-00-89-015) also P&P Article 3.2.10: "Straight time (ST) is time not published in the labor time guide. The technician must...
Forum - 02/04/2020
kturner: When the labor operation contains Variable Diagnostic time, the appropriate time is to be entered in the Diagnostic Time field of the transaction. The following is an excerpt from P&P Article 3.2.10: Variable Diagnostic Time: Due...
Forum - 03/06/2020
Thank you Kristen. That is the labor op that I was trying to find and could not find it. I knew I had seen something on that awhile back. Going to save that bulletin for future reference. Thank you so much for the info. Carol :-)
Forum - 03/03/2020
... range calculated by the PET must be pre-approved via the Empowerment Portal. Reference: Required Operating Procedures Bulletin 04-00-89-015....
Forum - 01/17/2020
Converters are typically "Emissions Select component" coverage. If the opcodes are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different...
Forum - 01/17/2020
... first and should have been submitted as part of the first line because it is a related (or same) opcode that is rejecting as a repeat repair to the first. In this event you would go into global warranty and do an add credit, adjust the claim as necessary,...
Forum - 01/21/2020
... there, forever, but I added: tire specs wcc reminders serial # for major assemblies, and wiring op requirements. I love going out into the shop, but not for chasing info that should have been documented before they turned it in!...
missing labor time - 01/15/2020
... I can but it should be provided through DealerTrack, and DBC couldn't answer why I have repair op labor times but not PDI/PDI add-on so I needed to call my service provider. Each pointing fingers to the other and I am stuck in the middle. Who can tell...
Forum - 01/15/2020
... posting your inquiry on the Member's Area. That is a puzzling situation since the PDI labor operation numbers, in theory, should be provided by GM on a monthly basis to DealerTrack/Arkona. With your issue now on the Forum, I am hopeful that...
Forum - 02/28/2019
Thanks Kristen That's what I was thinking too. The tech has about 2 hours in to it so it would probably have to go under a closest to labor op. Carol
Forum - 03/05/2019
My most helpful advice is this: Whomever is responsible for check-in, needs to be properly trained in coding damages. My guys are in the Detail Dept, next to body shop, so that helps. They get pictures of the damage and send it to my phone, or email,...
Forum - 02/11/2019
Hello tbagley! Yes, the Albany, NY workshop on June 13 is currently the only scheduled stop in the NE region. Please let us know if we may assist with other training options. Kristen / jlwarranty
Forum - 02/12/2019
... your Excel file with me as we are wanting to start the process for a labor increase...we were on Option C for many many years but that when away when we changed our parts department from cost plus 40 to warranty retail. I reached out to my AVM and he...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... reimbursement we would have to get in touch with the DMA for approval and to use a regular labor operation. The reimbursement is less than a $1000 so I'm not sure why we would have to get in touch with the DMA. Maybe because it's out of powertrain? ...
Forum - 02/04/2019
... tool. Maybe what I have to do is different than most but my intention was to see if you have developed any processes to streamline your workload. It doesn't have to be related to tracking tickets. I have more stuff that I have worked up to help myself...
Forum - 02/06/2019
... not started unteil January 14th 2019) until 2019. Would a flush code still be needed as the open date on the job card was 11/14/2018? I was trying to submit and it is still asking me for a Flush Code. Thanks for any help....
Forum - 01/28/2019
I would love to offer my opinion if I knew a bit more. Can you identify what recall and what sensors specifically you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different....
Forum - 03/08/2019
... and lose out on every one. If it has a customer reimbursement statement in the document but no operation code for it, my suggestion would be to submit feedback on the policy document and ask them to clarify. They are really good about responding if ...
Forum - 03/08/2019
... in accordance with published service information. These times are not attached to any specific operation but if you use them as SLT they will pay. Be sure your documentation is in order!...
Forum - 03/21/2019
Hi kturner! Since your EB/ND envelopes do not provide an available field for the VIN (as required in P&P Article 3.2.2 - see below), continue to to have service management approve. Early bird envelopes or drop-off forms must provide the following...
Forum - 03/22/2019
... the vehicle were still within B2B, the transaction would be submitted with a wiring labor operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, and better 3 C's : )...
Forum - 04/02/2019
Hi jblox! My opinion would be to associate the allowance with the department(s) that performed/addressed the task. For example, a customer reimbursement is typically performed by the service department, whereas a WPC part return request...
Forum - 04/04/2019
... happen to the best of us! To manually submit for PDI base time: use transaction type ZPDI, labor operation 0590072, and the appropriate base labor hours for the vehicle (from the LTG). Always confirm, as you did, that the PDI has not auto-paid prior...
Forum - 04/04/2019
... about them checking logs or mileage or anything but I would minimize the number of staff and miles operating the customer vehicle for many reasons. My thinking is GM will never ding you for it, but I think a best practice would be to avoid using the...
Forum - 05/21/2019
... if the time limit is exceeded, the voucher would no longer be valid. A reward voucher is an opportunity for GM to extend "goodwill" to the owner through a discount toward customer pay services, such as maintenance, repairs, or accessories. Unless...
Forum - 04/25/2019
... factory installed? If the rear sliding window was installed at the factory the appropriate labor operation would be: 2023610 - 2.3 hrs. If it is an added accessory and the replacement is being performed by a sublet facility, the labor is not...
Forum - 04/30/2019
... bullet is from the PCC process: 10. The dealer will submit the warranty claim using the labor op provided by the PCC. The dealer will use Transaction type ZPTC for repairs/replacements performed at an ISC/Fleet and ZPTI for GM Performance Part replacements...
Forum - 05/23/2019
... and their notes have to dictate exactly what the problem was and why it took longer then the labor op allowed. (during repair encountered seized bolts and had to use a torch to remove/had to disassemble all rear cargo panels in vehicle to find noise...
Forum - 05/31/2019
How it was explained to me by a GM wholesale rep is that, all labor operation posted times include strategy-based diag, meaning it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis...
Forum - 05/29/2019
... on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC grille on a Chevrolet, or 3 painted door handles and 1 chrome handle as noted by 1MaryRuble) should not be submitted as a transportation claim. Take...
Forum - 06/12/2019
... in the Vehicle Build section of IVH with applicable PDI-Dealer Installed-Factory Invoiced Options. ...
... there, forever, but I added: tire specs wcc reminders serial # for major assemblies, and wiring op requirements. I love going out into the shop, but not for chasing info that should have been documented before they turned it in!...
missing labor time - 01/15/2020
... I can but it should be provided through DealerTrack, and DBC couldn't answer why I have repair op labor times but not PDI/PDI add-on so I needed to call my service provider. Each pointing fingers to the other and I am stuck in the middle. Who can tell...
Forum - 01/15/2020
... posting your inquiry on the Member's Area. That is a puzzling situation since the PDI labor operation numbers, in theory, should be provided by GM on a monthly basis to DealerTrack/Arkona. With your issue now on the Forum, I am hopeful that...
Forum - 02/28/2019
Thanks Kristen That's what I was thinking too. The tech has about 2 hours in to it so it would probably have to go under a closest to labor op. Carol
Forum - 03/05/2019
My most helpful advice is this: Whomever is responsible for check-in, needs to be properly trained in coding damages. My guys are in the Detail Dept, next to body shop, so that helps. They get pictures of the damage and send it to my phone, or email,...
Forum - 02/11/2019
Hello tbagley! Yes, the Albany, NY workshop on June 13 is currently the only scheduled stop in the NE region. Please let us know if we may assist with other training options. Kristen / jlwarranty
Forum - 02/12/2019
... your Excel file with me as we are wanting to start the process for a labor increase...we were on Option C for many many years but that when away when we changed our parts department from cost plus 40 to warranty retail. I reached out to my AVM and he...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... reimbursement we would have to get in touch with the DMA for approval and to use a regular labor operation. The reimbursement is less than a $1000 so I'm not sure why we would have to get in touch with the DMA. Maybe because it's out of powertrain? ...
Forum - 02/04/2019
... tool. Maybe what I have to do is different than most but my intention was to see if you have developed any processes to streamline your workload. It doesn't have to be related to tracking tickets. I have more stuff that I have worked up to help myself...
Forum - 02/06/2019
... not started unteil January 14th 2019) until 2019. Would a flush code still be needed as the open date on the job card was 11/14/2018? I was trying to submit and it is still asking me for a Flush Code. Thanks for any help....
Forum - 01/28/2019
I would love to offer my opinion if I knew a bit more. Can you identify what recall and what sensors specifically you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different....
Forum - 03/08/2019
... and lose out on every one. If it has a customer reimbursement statement in the document but no operation code for it, my suggestion would be to submit feedback on the policy document and ask them to clarify. They are really good about responding if ...
Forum - 03/08/2019
... in accordance with published service information. These times are not attached to any specific operation but if you use them as SLT they will pay. Be sure your documentation is in order!...
Forum - 03/21/2019
Hi kturner! Since your EB/ND envelopes do not provide an available field for the VIN (as required in P&P Article 3.2.2 - see below), continue to to have service management approve. Early bird envelopes or drop-off forms must provide the following...
Forum - 03/22/2019
... the vehicle were still within B2B, the transaction would be submitted with a wiring labor operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, and better 3 C's : )...
Forum - 04/02/2019
Hi jblox! My opinion would be to associate the allowance with the department(s) that performed/addressed the task. For example, a customer reimbursement is typically performed by the service department, whereas a WPC part return request...
Forum - 04/04/2019
... happen to the best of us! To manually submit for PDI base time: use transaction type ZPDI, labor operation 0590072, and the appropriate base labor hours for the vehicle (from the LTG). Always confirm, as you did, that the PDI has not auto-paid prior...
Forum - 04/04/2019
... about them checking logs or mileage or anything but I would minimize the number of staff and miles operating the customer vehicle for many reasons. My thinking is GM will never ding you for it, but I think a best practice would be to avoid using the...
Forum - 05/21/2019
... if the time limit is exceeded, the voucher would no longer be valid. A reward voucher is an opportunity for GM to extend "goodwill" to the owner through a discount toward customer pay services, such as maintenance, repairs, or accessories. Unless...
Forum - 04/25/2019
... factory installed? If the rear sliding window was installed at the factory the appropriate labor operation would be: 2023610 - 2.3 hrs. If it is an added accessory and the replacement is being performed by a sublet facility, the labor is not...
Forum - 04/30/2019
... bullet is from the PCC process: 10. The dealer will submit the warranty claim using the labor op provided by the PCC. The dealer will use Transaction type ZPTC for repairs/replacements performed at an ISC/Fleet and ZPTI for GM Performance Part replacements...
Forum - 05/23/2019
... and their notes have to dictate exactly what the problem was and why it took longer then the labor op allowed. (during repair encountered seized bolts and had to use a torch to remove/had to disassemble all rear cargo panels in vehicle to find noise...
Forum - 05/31/2019
How it was explained to me by a GM wholesale rep is that, all labor operation posted times include strategy-based diag, meaning it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis...
Forum - 05/29/2019
... on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC grille on a Chevrolet, or 3 painted door handles and 1 chrome handle as noted by 1MaryRuble) should not be submitted as a transportation claim. Take...
Forum - 06/12/2019
... in the Vehicle Build section of IVH with applicable PDI-Dealer Installed-Factory Invoiced Options. ...
Forum - 08/06/2019
... front headlamp assembly requiring R&I of the bezel. If that is the case, labor operation 2040510 would be appropriate as it reflects the failure. Calculate base labor, diagnostic labor, if appropriate, paint time, material allowance, and...
Forum - 06/27/2019
... is a sublet situation then I would obviously bill the sublet but use a similar process with the opcode above or something similar. ...
Forum - 06/28/2019
... amount in the Customer Reimbursement/Net Item field of the transaction with the labor operation for repairs performed. If you intend to handle it as a "stand-alone" (no repairs performed) reimbursement: submit a job card for an Incidental Non-Warranty...
did you know? - 07/10/2019
... $20 admin fee for paperwork only request? did you know regeneration can be claimed using labor op 4025942? did you know some procedure descriptions are described on doc 4724920? the list goes on............. Format: Other...
Forum - 07/11/2019
Take a look at the Associated Accessories information within Parts P&P Article 1.3.4 (includes labor operations/time for accessory warranty repair or replacement labor reimbursement). Refer also to the Accessory Information Center...
Forum - 07/15/2019
Im haveing trouble closing out a over the counter parts ticket ZPCT im not sure how to submit this becouse i can not figure out what the op code would be?? its for a condensor.
Forum - 06/14/2019
... from the chart. (For example: Recall 18289 Power Steering Control Module Reprogramming - labor operation 9103855 - WCC begins with "31," "33," or "40") ...
Forum - 06/14/2019
You don't "clear them". You leave them open. Let GM worry about it. If they are expired then they are expired. You could try to fill out a CAMS3 form I guess but I don't know that it would do any good.
Forum - 06/14/2019
It would be parts warranty but you'd better have a good story. Opcode is still restricted and will require WSC approval. They will dump anything over 7,500 miles now unless it is a CSAT or ZPTI.
Forum - 06/19/2019
... The spark plug and converter are both replaced. Submit the transaction using spark plug labor operation, claiming both parts in the parts field. Select the Causal Part indicator for the spark plug part number. Utilize OLH to cover the additional time...
Forum - 05/30/2018
... including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours of operation for TAC. Thanks in advance! ...
Forum - 05/30/2018
... Recall Floor Plan Reimbursement A: Page Content For claims rejecting with error 076 with labor operation 9103868 for the floor plan reimbursement it is a known issue and is currently being escalated for correction. At this time there is no ETA on the...
What Would You Do - 06/18 - 05/22/2018
... of coolant out on the job card. The warranty administrator applied the bulletin specific labor operation for filling the radiator surge tank and submitted the transaction for payment.The transaction subsequently rejected for total parts amount exceeds...
Forum - 06/25/2018
... Claim Code was on a prior programming event, use the following steps to retrieve the code: Open up TIS on the computer used to program the vehicle. Select and start “Service Programming System (SPS).” Select “Settings.” Select...
Forum - 07/17/2018
... invoice date). It would be beneficial to provide documentation supporting why the job card was opened after the sublet repair was performed. In regards to the PET - if there is a calculated customer participation amount and you wish to deviate, DMA pre...
Forum - 06/13/2018
Labor operation 8421160 is appropriate for a transfer case replacement. (8421162 is for an overhaul). Based on the information you have provided, it appears as though there may be a system issue requiring DBC contact. Please keep us posted on the...
Forum - 06/06/2018
... more detail than the error code published with the transaction reject. As an alternative, you may opt to utilize either the forum to post the issue or submit the reject to jlwarranty for assistance via the Warranty Hotline (see the link within the Resources...
Forum - 07/24/2018
Hello Candy, Both RPO codes are included in the July edition of the LTG with labor operation 0590032, for 0.1 hr each. Were any other dealer installed accessories included with the submission? What is a VIN for one of the vehicles you are workin...
Forum - 07/26/2018
jblox: Is this a claim for a dealer installed accessory repair? If so, was a ZSET transaction originally submitted for the install? What labor operation was submitted? What part(s) were installed?
Forum - 08/01/2018
... they purchased the vehicle here, they just back it out of warranty and bill it to that account. Ooops I didn't read your post carefully enough. Same applies but for the other operation code. Sorry. I removed the unecessary information that I o...
Forum - 08/01/2018
Hello tmancil! The vehicle does indeed have powertrain coverage for labor operation 4020140 : camshaft position actuator solenoid valve.
Forum - 08/17/2018
... too happy about it. I also had another transaction that was identical (two engines) but due to the open date the labor time went through. So to answer your question, it CAN happen but it is a process that may not be worth the time it will take. Some...
What Would You Do - 09/18 - 08/20/2018
... visit for installation. Since an electronic exchange component was ordered, the job card was left open even though the vehicle was no longer in the shop. In the meantime, the customer contacted GM Customer Assistance Center to request assistance...
Forum - 08/23/2018
... Buick, Chevrolet, GMC Maintenance Program is available on the Special Program Labor Operations Reference Card and info on the Cadillac Maintenance Program is listed on the Cadillac Maintenance Reference Card....
Forum - 09/14/2018
... lists two maintenance visits during the first 12 months of ownership. The Special Program Labor Operation Card will be updated to reflect these changes for the 2019MY with the release of the 2019 program guides. Thanks! ...
... front headlamp assembly requiring R&I of the bezel. If that is the case, labor operation 2040510 would be appropriate as it reflects the failure. Calculate base labor, diagnostic labor, if appropriate, paint time, material allowance, and...
Forum - 06/27/2019
... is a sublet situation then I would obviously bill the sublet but use a similar process with the opcode above or something similar. ...
Forum - 06/28/2019
... amount in the Customer Reimbursement/Net Item field of the transaction with the labor operation for repairs performed. If you intend to handle it as a "stand-alone" (no repairs performed) reimbursement: submit a job card for an Incidental Non-Warranty...
did you know? - 07/10/2019
... $20 admin fee for paperwork only request? did you know regeneration can be claimed using labor op 4025942? did you know some procedure descriptions are described on doc 4724920? the list goes on............. Format: Other...
Forum - 07/11/2019
Take a look at the Associated Accessories information within Parts P&P Article 1.3.4 (includes labor operations/time for accessory warranty repair or replacement labor reimbursement). Refer also to the Accessory Information Center...
Forum - 07/15/2019
Im haveing trouble closing out a over the counter parts ticket ZPCT im not sure how to submit this becouse i can not figure out what the op code would be?? its for a condensor.
Forum - 06/14/2019
... from the chart. (For example: Recall 18289 Power Steering Control Module Reprogramming - labor operation 9103855 - WCC begins with "31," "33," or "40") ...
Forum - 06/14/2019
You don't "clear them". You leave them open. Let GM worry about it. If they are expired then they are expired. You could try to fill out a CAMS3 form I guess but I don't know that it would do any good.
Forum - 06/14/2019
It would be parts warranty but you'd better have a good story. Opcode is still restricted and will require WSC approval. They will dump anything over 7,500 miles now unless it is a CSAT or ZPTI.
Forum - 06/19/2019
... The spark plug and converter are both replaced. Submit the transaction using spark plug labor operation, claiming both parts in the parts field. Select the Causal Part indicator for the spark plug part number. Utilize OLH to cover the additional time...
Forum - 05/30/2018
... including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours of operation for TAC. Thanks in advance! ...
Forum - 05/30/2018
... Recall Floor Plan Reimbursement A: Page Content For claims rejecting with error 076 with labor operation 9103868 for the floor plan reimbursement it is a known issue and is currently being escalated for correction. At this time there is no ETA on the...
What Would You Do - 06/18 - 05/22/2018
... of coolant out on the job card. The warranty administrator applied the bulletin specific labor operation for filling the radiator surge tank and submitted the transaction for payment.The transaction subsequently rejected for total parts amount exceeds...
Forum - 06/25/2018
... Claim Code was on a prior programming event, use the following steps to retrieve the code: Open up TIS on the computer used to program the vehicle. Select and start “Service Programming System (SPS).” Select “Settings.” Select...
Forum - 07/17/2018
... invoice date). It would be beneficial to provide documentation supporting why the job card was opened after the sublet repair was performed. In regards to the PET - if there is a calculated customer participation amount and you wish to deviate, DMA pre...
Forum - 06/13/2018
Labor operation 8421160 is appropriate for a transfer case replacement. (8421162 is for an overhaul). Based on the information you have provided, it appears as though there may be a system issue requiring DBC contact. Please keep us posted on the...
Forum - 06/06/2018
... more detail than the error code published with the transaction reject. As an alternative, you may opt to utilize either the forum to post the issue or submit the reject to jlwarranty for assistance via the Warranty Hotline (see the link within the Resources...
Forum - 07/24/2018
Hello Candy, Both RPO codes are included in the July edition of the LTG with labor operation 0590032, for 0.1 hr each. Were any other dealer installed accessories included with the submission? What is a VIN for one of the vehicles you are workin...
Forum - 07/26/2018
jblox: Is this a claim for a dealer installed accessory repair? If so, was a ZSET transaction originally submitted for the install? What labor operation was submitted? What part(s) were installed?
Forum - 08/01/2018
... they purchased the vehicle here, they just back it out of warranty and bill it to that account. Ooops I didn't read your post carefully enough. Same applies but for the other operation code. Sorry. I removed the unecessary information that I o...
Forum - 08/01/2018
Hello tmancil! The vehicle does indeed have powertrain coverage for labor operation 4020140 : camshaft position actuator solenoid valve.
Forum - 08/17/2018
... too happy about it. I also had another transaction that was identical (two engines) but due to the open date the labor time went through. So to answer your question, it CAN happen but it is a process that may not be worth the time it will take. Some...
What Would You Do - 09/18 - 08/20/2018
... visit for installation. Since an electronic exchange component was ordered, the job card was left open even though the vehicle was no longer in the shop. In the meantime, the customer contacted GM Customer Assistance Center to request assistance...
Forum - 08/23/2018
... Buick, Chevrolet, GMC Maintenance Program is available on the Special Program Labor Operations Reference Card and info on the Cadillac Maintenance Program is listed on the Cadillac Maintenance Reference Card....
Forum - 09/14/2018
... lists two maintenance visits during the first 12 months of ownership. The Special Program Labor Operation Card will be updated to reflect these changes for the 2019MY with the release of the 2019 program guides. Thanks! ...
What Would You Do - 11/18 - 10/24/2018
... in Maine. Over the course of two days, the local dealership was able to tow the vehicle to their shop, test and replace the battery under warranty.Due to being on vacation and without another means of transportation, and the repairing dealerships inability...
Forum - 01/18/2019
... always advised to follow the policies established within P&P Article 2.1.1 Warranty Labor Rate Options A and C. The article contains the list of exclusions which includes repairs/services that are maintenance related such as; oil changes,...
What Would You Do - 01/19 - 12/19/2018
... or should a new job card be written to address the situation? Or, if the DMS allows, re-open the customer pay job card, change it to warranty and process based on the original job card number, date, and miles. And, finally, how should the situation...
Forum - 01/10/2019
My store policy is any add lines are documented as follows: "Added operation, *complaint*, customer approved by *method of approval*, *date and time of approved by the customer*." Management approval is required for the add line with an additional date...
Forum - 11/30/2018
... requirements other than something documented on the job card that says you used it. I created an op code for shuttle in the system and all the advisors have to do is circle one way or two way, or just type it in the story line when closing the ticke...
What Would You Do - 12/18 - 11/29/2018
... repairs were complete, the job card was closed as a ZFAT transaction with the reprogramming labor operation listed within the bulletin. Management authorization was noted for excessive parts, and OLH. Due to the expense associated with the transaction...
Forum - 04/25/2018
... original in-service date of the vehicle, against warrantable repairs to the specific electric propulsion components of the vehicle. This warranty is for the Chevrolet Volt, Spark EV, and Malibu Hybrid vehicles registered and normally operated in the...
Forum - 04/25/2018
Reference Document # 1767549 There are a couple of op codes for "logic lock" for resetting modules. That document has a decent explanation.
Forum - 04/25/2018
... single customer complaint, they should be claimed in two transactions with the corresponding labor operations applicable to the failed components. For example: customer concern of a fluid leak and technician finds that there are actually two...
Forum - 03/30/2018
... continues to increase; there may be situations where up to 0.3 of an hour is not sufficient to properly diagnose some complex issues. In light of this, diagnostic time will be moved to a straight time process where technicians can clock on and off the...
Forum - 04/26/2018
While the labor operation includes coverage code H, it is not included in the Hybrid Coverage Code table. Unfortunately, I have not been successful in turning up any other resources pertaining to the issue. May require review with GM for resolut...
Forum - 05/01/2018
Refer to bulletin 02-08-98-002: Hem Flange Rust Repair. Bulletin specific hem flange repair/labor operation for vehicles registered in the USA.
Forum - 05/01/2018
... first rejection. A pyramid repair is defined as the same or potentially similar repair (e.g. labor operations in the same repair group) on the same VIN, on the same job card....
Forum - 03/28/2018
... requests manager authorize loaner for a predetermined number of days Service manager opens empowerment portal and submits a pre-authorization request to DMA for approval Work is completed When DMA approves pre-auth request authorization is printed Job...
Reimbursing Customer for Rental Expense - 03/28/2018
... interrupeted trip/travel. The Incidental Non-Warranty Expense (0600015) seemed the most appropriate for the situation. The bulletin states "These labor operations have specific applications and any inappropriate use will result in a credit...
Forum - 03/22/2018
... analyze is 0.1 – 0.5 and is claimed in the additional labor time field with the labor operation used in the repair of the leak. Examples include: Adding dye and inspecting the vehicle with a black light to determine the source of...
Forum - 03/19/2018
... to authorization policy was removed from P&P in late 2015. Regarding Straight Time: ST labor operations must be authorized by service management, with management responsible for the reasonableness of the time requested. ...
Forum - 01/03/2018
... Essential Tools that Include Consumable Parts. These fall outside the definition of shop supplies and can be submitted for. 1.2.2.15 in P&P Shop Supplies and Waste Disposal Fees Shop supplies, materials, and waste disposal fees...
What Would You Do - 01/18 - 12/27/2017
... parameters of PIP5434: 6.6L Diesel (L5P) Engine Exchange Program. The PQC verified that the proper diagnosis was performed, established a case reference number, and made arrangements for the shipment of the exchange unit to the dealership. Once...
Forum - 12/21/2017
... codes so noted are followed by ADD statements which cover possible repair conditions, unless the operation is designated for the Straight-Time Averaging Process. Some labor code descriptions may use action words like Install, Overhaul, Reprogram, Align...
Forum - 12/18/2017
Hello! Please see Article 2.1.1 (Warranty Labor Rate Options A and C) within the Service Policies & Procedures Manual.
Forum - 12/18/2017
TSB 17-NA-170 : Hunter Road Force Balancer & PI1354E are good sources of technical info on this topic. In this case recommend submitting transaction with the tire replacement labor operation and time for the road force/balancing of...
Forum - 12/08/2017
ZSET ‐ Service event. This is an optional transaction type for internal or customer pay transactions. Customer pay actions may include accessories, maintenance, or repair procedures. This transaction is used to submit for...
Forum - 12/11/2017
... to the entire vehicle or select components/systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. Regardless of the transaction types and labor operations blocked, the following services may...
Forum - 02/09/2018
I have had some really helpful people at BDC and some that just make me wish I had closed the chat window and logged in again. Nine times out of ten they don't solve any issues, they just tell you how to circumvent the system to get your claim paid. I...
... in Maine. Over the course of two days, the local dealership was able to tow the vehicle to their shop, test and replace the battery under warranty.Due to being on vacation and without another means of transportation, and the repairing dealerships inability...
Forum - 01/18/2019
... always advised to follow the policies established within P&P Article 2.1.1 Warranty Labor Rate Options A and C. The article contains the list of exclusions which includes repairs/services that are maintenance related such as; oil changes,...
What Would You Do - 01/19 - 12/19/2018
... or should a new job card be written to address the situation? Or, if the DMS allows, re-open the customer pay job card, change it to warranty and process based on the original job card number, date, and miles. And, finally, how should the situation...
Forum - 01/10/2019
My store policy is any add lines are documented as follows: "Added operation, *complaint*, customer approved by *method of approval*, *date and time of approved by the customer*." Management approval is required for the add line with an additional date...
Forum - 11/30/2018
... requirements other than something documented on the job card that says you used it. I created an op code for shuttle in the system and all the advisors have to do is circle one way or two way, or just type it in the story line when closing the ticke...
What Would You Do - 12/18 - 11/29/2018
... repairs were complete, the job card was closed as a ZFAT transaction with the reprogramming labor operation listed within the bulletin. Management authorization was noted for excessive parts, and OLH. Due to the expense associated with the transaction...
Forum - 04/25/2018
... original in-service date of the vehicle, against warrantable repairs to the specific electric propulsion components of the vehicle. This warranty is for the Chevrolet Volt, Spark EV, and Malibu Hybrid vehicles registered and normally operated in the...
Forum - 04/25/2018
Reference Document # 1767549 There are a couple of op codes for "logic lock" for resetting modules. That document has a decent explanation.
Forum - 04/25/2018
... single customer complaint, they should be claimed in two transactions with the corresponding labor operations applicable to the failed components. For example: customer concern of a fluid leak and technician finds that there are actually two...
Forum - 03/30/2018
... continues to increase; there may be situations where up to 0.3 of an hour is not sufficient to properly diagnose some complex issues. In light of this, diagnostic time will be moved to a straight time process where technicians can clock on and off the...
Forum - 04/26/2018
While the labor operation includes coverage code H, it is not included in the Hybrid Coverage Code table. Unfortunately, I have not been successful in turning up any other resources pertaining to the issue. May require review with GM for resolut...
Forum - 05/01/2018
Refer to bulletin 02-08-98-002: Hem Flange Rust Repair. Bulletin specific hem flange repair/labor operation for vehicles registered in the USA.
Forum - 05/01/2018
... first rejection. A pyramid repair is defined as the same or potentially similar repair (e.g. labor operations in the same repair group) on the same VIN, on the same job card....
Forum - 03/28/2018
... requests manager authorize loaner for a predetermined number of days Service manager opens empowerment portal and submits a pre-authorization request to DMA for approval Work is completed When DMA approves pre-auth request authorization is printed Job...
Reimbursing Customer for Rental Expense - 03/28/2018
... interrupeted trip/travel. The Incidental Non-Warranty Expense (0600015) seemed the most appropriate for the situation. The bulletin states "These labor operations have specific applications and any inappropriate use will result in a credit...
Forum - 03/22/2018
... analyze is 0.1 – 0.5 and is claimed in the additional labor time field with the labor operation used in the repair of the leak. Examples include: Adding dye and inspecting the vehicle with a black light to determine the source of...
Forum - 03/19/2018
... to authorization policy was removed from P&P in late 2015. Regarding Straight Time: ST labor operations must be authorized by service management, with management responsible for the reasonableness of the time requested. ...
Forum - 01/03/2018
... Essential Tools that Include Consumable Parts. These fall outside the definition of shop supplies and can be submitted for. 1.2.2.15 in P&P Shop Supplies and Waste Disposal Fees Shop supplies, materials, and waste disposal fees...
What Would You Do - 01/18 - 12/27/2017
... parameters of PIP5434: 6.6L Diesel (L5P) Engine Exchange Program. The PQC verified that the proper diagnosis was performed, established a case reference number, and made arrangements for the shipment of the exchange unit to the dealership. Once...
Forum - 12/21/2017
... codes so noted are followed by ADD statements which cover possible repair conditions, unless the operation is designated for the Straight-Time Averaging Process. Some labor code descriptions may use action words like Install, Overhaul, Reprogram, Align...
Forum - 12/18/2017
Hello! Please see Article 2.1.1 (Warranty Labor Rate Options A and C) within the Service Policies & Procedures Manual.
Forum - 12/18/2017
TSB 17-NA-170 : Hunter Road Force Balancer & PI1354E are good sources of technical info on this topic. In this case recommend submitting transaction with the tire replacement labor operation and time for the road force/balancing of...
Forum - 12/08/2017
ZSET ‐ Service event. This is an optional transaction type for internal or customer pay transactions. Customer pay actions may include accessories, maintenance, or repair procedures. This transaction is used to submit for...
Forum - 12/11/2017
... to the entire vehicle or select components/systems. The impacted transaction types and/or labor operations will appear in the Warranty Block section of IVH. Regardless of the transaction types and labor operations blocked, the following services may...
Forum - 02/09/2018
I have had some really helpful people at BDC and some that just make me wish I had closed the chat window and logged in again. Nine times out of ten they don't solve any issues, they just tell you how to circumvent the system to get your claim paid. I...
Forum - 02/21/2018
... paid the published time, I would choose one of the actuator assemblies and use that as the primary op code as the failed component and get manager's authorization for the additional parts. Technician gets backflagged for all except published base time...
Forum - 02/13/2018
... a complete engine and you sending them one back. I'm guessing but this is likely related to the operation code being restricted....
Forum - 02/14/2018
... This includes the job card number and technician ID, along with the actual date and start and stop time(s) while on premises the same day. Separate on/off time punch for applicable variable diagnostics (0.0 - 0.3 hrs) in addition...
Forum - 01/10/2022
... in service information today reveals a new pricing chart for the CPO reimbursement rates and operation codes. I don't like it as much as the other chart I have but I am using it as a foundation to update everyone. Yay! ...
Forum - 12/13/2021
... have did me 0 good. I used to think DBC would pass on clerical errors, such as removed labor ops during revision for model year inclusion, but learned the hard way they will not. The only things I really have set in a cheatbook are things such...
Forum - 01/17/2022
... provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick Basic Vehicle Data Model Year: 2017 Make: Chevrolet Model: Malibu Trim...
Forum - 01/28/2022
You would need an op code for each repair. If, repair is $1000, customer would be responsible for $500 of repair totals and GM the other $500. You would put a deductible on each repair line. Hood deductible $250 (oh however much the repairs...
Forum - 10/19/2021
... and Roadside Assistance Programs: Job Card Documentation: Record on customer-signed copy of the job card when a one-way shuttle, two-way shuttle, or rental is provided to the retail customer. Courtesy Transportation Warranty Transaction...
Forum - 11/22/2021
... or doing a WPC return I use internet explorer 11. You won't get anything else to work properly. It is on your computer it is just hidden. Hit the Windows key and start typing internet explorer. Although I have had some systems refuse to open it,...
Forum - 11/22/2021
You could do a CCND engine claim for 0.3 I think it should pay okay with some oil billed. You could also do a closest operation like a drain plug with an explanation. Don't get greedy on labor. I would probably just recommend eating it.
Forum - 06/15/2021
... Which as of today is #10-00-89-005I: Warranty Administration - Revised Wiring Repair Labor Operations and Required Additional Information - (Mar 31, 2020) Hope that's helpful too. :) ...
Forum - 06/17/2021
Well, first things first - to answer your question. To do that repair you would just use a connector kit operation code 5430880 with the correct dependency code, the connector end view for the connector replaced. It would have to have management authorization...
Forum - 06/17/2021
... PACK ASSEMBLY, REASSEMBLED TRANSMISSION, PROGRAMMED NEW SOLENOID PACK ASSEMBLY, VERIFIED PROPER FLUID LEVEL, RESET TRANSMISSION ADAPTS, TEST DROVE, OK//// LABOR OP 8465282 12.5HRS + 4.0 HRS OLH = 16.5 HRS /// CLAIM CODE: 18YN72097208" This guy alway...
Forum - 06/15/2021
... the 24 month unlimited miles parts warranty terms. If that was the case you would use the base operation for the part itself. Special coverages can be performed as long as the vehicle is inside the limits of the special coverage terms. Your advisors...
Forum - 07/31/2021
... then I have heard that 5 more followed suit. I think they are trying to do a lot with very few people. That transmission shot through because I think WPC just wanted it back and they were watching for the opcode on this model. The way I have been doing...
Forum - 09/28/2021
... an engine on anything that GM has ever made. You use the closest year available for the operation code, as Mary suggested your best bet is an '06. Technically all parts warrantys are supposed to be based on straight time, but as I said above, the...
Forum - 09/16/2021
You could use the washer pump labor op with just labor, explaing what the tech did for CCND and if it calls for a part #, type in the part description only and no part number where it shows: If no causal part number available, please enter description: * This...
Forum - 07/31/2021
... something right now that is very confusing. As they establish times they are not removing the ST opcodes so you will usually find them both. If you use the Job Aid and you get a time, that is what the system will accept. ST is also not just adding up...
Forum - 08/09/2021
While the service claim will most likely not be included within an audit review, you may elect to use it as an opportunity to coach/counsel the technician on time punch accuracy. As ewill3rd mentioned, as a general rule the technician's punch time needs...
Forum - 08/12/2021
... IF THE STORY IS NOT CONSISTENT WITH THE DOCUMENT AND THE OUT MILES THEN NO ADD. ON A SIDE NOTE, I HOPE HE'S WITHIN MILEAGE LIMITS IF HE'S DOING A WARRANTY ALIGNMENT AND I REQUIRE MANAGEMENT APPROVAL FOR ALIGNMENT OPCODES WITHOUT ADDITIONAL REPAIRS IM...
Forum - 08/17/2021
Well all I can say is that this seems to not be an issue for us anymore. The blocked programming opcode no longer requires an SPS code and my guys don't want to deal with me or get back flagged so they now do it the way I instructed them. They do SPS...
Forum - 06/01/2022
... models. Net Admin (NIA) is $1140.00. (my parts dept bills it on the invoice) It is a restricted operation code too, it has to be GM authorized so H-route it out of the gate. The battery is in and out exchange so no it should not be listed. &nb...
Forum - 06/02/2022
... the Base Time and Add Time fields of a transaction. Note: Due to current system limitations, this option is not yet available to dealers located in Illinois. At this time, Illinois dealers must continue to punch on/off all labor time paid for by GM. Straight...
Forum - 06/03/2022
... the base time is what do you do when the tech doesn't run time and it turns out that it is an ST operation? You don't know when the car is written up what the end result would be so why would you not punch in? Insanity I say. I have more issues...
Forum - 05/24/2022
... parts look it up and use the job aid to search by VIN and part number. I would use the sensor opcode with partial time based on punch. (if you can find it)...
... paid the published time, I would choose one of the actuator assemblies and use that as the primary op code as the failed component and get manager's authorization for the additional parts. Technician gets backflagged for all except published base time...
Forum - 02/13/2018
... a complete engine and you sending them one back. I'm guessing but this is likely related to the operation code being restricted....
Forum - 02/14/2018
... This includes the job card number and technician ID, along with the actual date and start and stop time(s) while on premises the same day. Separate on/off time punch for applicable variable diagnostics (0.0 - 0.3 hrs) in addition...
Forum - 01/10/2022
... in service information today reveals a new pricing chart for the CPO reimbursement rates and operation codes. I don't like it as much as the other chart I have but I am using it as a foundation to update everyone. Yay! ...
Forum - 12/13/2021
... have did me 0 good. I used to think DBC would pass on clerical errors, such as removed labor ops during revision for model year inclusion, but learned the hard way they will not. The only things I really have set in a cheatbook are things such...
Forum - 01/17/2022
... provides a good set of data and is really fast to provide a reply,,,when you are doing maintenance ops and need to know the size of engine it gives it quick Basic Vehicle Data Model Year: 2017 Make: Chevrolet Model: Malibu Trim...
Forum - 01/28/2022
You would need an op code for each repair. If, repair is $1000, customer would be responsible for $500 of repair totals and GM the other $500. You would put a deductible on each repair line. Hood deductible $250 (oh however much the repairs...
Forum - 10/19/2021
... and Roadside Assistance Programs: Job Card Documentation: Record on customer-signed copy of the job card when a one-way shuttle, two-way shuttle, or rental is provided to the retail customer. Courtesy Transportation Warranty Transaction...
Forum - 11/22/2021
... or doing a WPC return I use internet explorer 11. You won't get anything else to work properly. It is on your computer it is just hidden. Hit the Windows key and start typing internet explorer. Although I have had some systems refuse to open it,...
Forum - 11/22/2021
You could do a CCND engine claim for 0.3 I think it should pay okay with some oil billed. You could also do a closest operation like a drain plug with an explanation. Don't get greedy on labor. I would probably just recommend eating it.
Forum - 06/15/2021
... Which as of today is #10-00-89-005I: Warranty Administration - Revised Wiring Repair Labor Operations and Required Additional Information - (Mar 31, 2020) Hope that's helpful too. :) ...
Forum - 06/17/2021
Well, first things first - to answer your question. To do that repair you would just use a connector kit operation code 5430880 with the correct dependency code, the connector end view for the connector replaced. It would have to have management authorization...
Forum - 06/17/2021
... PACK ASSEMBLY, REASSEMBLED TRANSMISSION, PROGRAMMED NEW SOLENOID PACK ASSEMBLY, VERIFIED PROPER FLUID LEVEL, RESET TRANSMISSION ADAPTS, TEST DROVE, OK//// LABOR OP 8465282 12.5HRS + 4.0 HRS OLH = 16.5 HRS /// CLAIM CODE: 18YN72097208" This guy alway...
Forum - 06/15/2021
... the 24 month unlimited miles parts warranty terms. If that was the case you would use the base operation for the part itself. Special coverages can be performed as long as the vehicle is inside the limits of the special coverage terms. Your advisors...
Forum - 07/31/2021
... then I have heard that 5 more followed suit. I think they are trying to do a lot with very few people. That transmission shot through because I think WPC just wanted it back and they were watching for the opcode on this model. The way I have been doing...
Forum - 09/28/2021
... an engine on anything that GM has ever made. You use the closest year available for the operation code, as Mary suggested your best bet is an '06. Technically all parts warrantys are supposed to be based on straight time, but as I said above, the...
Forum - 09/16/2021
You could use the washer pump labor op with just labor, explaing what the tech did for CCND and if it calls for a part #, type in the part description only and no part number where it shows: If no causal part number available, please enter description: * This...
Forum - 07/31/2021
... something right now that is very confusing. As they establish times they are not removing the ST opcodes so you will usually find them both. If you use the Job Aid and you get a time, that is what the system will accept. ST is also not just adding up...
Forum - 08/09/2021
While the service claim will most likely not be included within an audit review, you may elect to use it as an opportunity to coach/counsel the technician on time punch accuracy. As ewill3rd mentioned, as a general rule the technician's punch time needs...
Forum - 08/12/2021
... IF THE STORY IS NOT CONSISTENT WITH THE DOCUMENT AND THE OUT MILES THEN NO ADD. ON A SIDE NOTE, I HOPE HE'S WITHIN MILEAGE LIMITS IF HE'S DOING A WARRANTY ALIGNMENT AND I REQUIRE MANAGEMENT APPROVAL FOR ALIGNMENT OPCODES WITHOUT ADDITIONAL REPAIRS IM...
Forum - 08/17/2021
Well all I can say is that this seems to not be an issue for us anymore. The blocked programming opcode no longer requires an SPS code and my guys don't want to deal with me or get back flagged so they now do it the way I instructed them. They do SPS...
Forum - 06/01/2022
... models. Net Admin (NIA) is $1140.00. (my parts dept bills it on the invoice) It is a restricted operation code too, it has to be GM authorized so H-route it out of the gate. The battery is in and out exchange so no it should not be listed. &nb...
Forum - 06/02/2022
... the Base Time and Add Time fields of a transaction. Note: Due to current system limitations, this option is not yet available to dealers located in Illinois. At this time, Illinois dealers must continue to punch on/off all labor time paid for by GM. Straight...
Forum - 06/03/2022
... the base time is what do you do when the tech doesn't run time and it turns out that it is an ST operation? You don't know when the car is written up what the end result would be so why would you not punch in? Insanity I say. I have more issues...
Forum - 05/24/2022
... parts look it up and use the job aid to search by VIN and part number. I would use the sensor opcode with partial time based on punch. (if you can find it)...
Forum - 06/17/2022
... the performance brake package? Also, I know when we have to add fluids for any vehicle I use op code 0590052. Most times I have send it for authorization though. You'd have to submit the brakes separate from the fluid....
N202324251 - help me to understand - 06/23/2022
... upsets me more than what I am about to put here. I just want to put two statements here and get opinions from others as to what level of incompetence it takes to put these two statements in the same document. "Important: The replacement left and...
Forum - 04/14/2022
One of my computers at home already automatically launches edge when I try to open IE. I can't do parts returns in Edge either, I have to have IE working because the pop-ups don't work right on edge when I do the return. CDK is okay to work with for most...
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
JLWarranty News April 2022 pg 1, regarding early bird / night drop envelopes says that in 6.2.1 section of P&P that Customer concerns that are documented on an electronic appointment scheduling system may be printed and attached to the job card as...
Forum - 04/04/2022
... so that only applies if the vehicle comes to you with the SAC001 letter from OnStar. The only opcode I know of for charging system testing would be the one you mentioned "4041512 Battery Charging and Testing". ...
Forum - 02/18/2022
... How did you verify ownership? The recall has already been done and the advisor didn't get a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of the airbag recall with their name and address...
Forum - 02/24/2022
... $20.00 return admin fee applies on every vehicle because they all have to go back someday. I hope that gives you the clarity you needed. As Kristen mentioned this applies to the truck canister recalls. Always look at the recall instructions below...
Forum - 03/25/2022
... that they will pay up to 0.3 as punched for using the GR8 and performing diagnosis to verify the proper operation of the charging system. ...
Forum - 09/09/2020
I have this help card: GM Special Program Labor Operations Quick Reference Warranty Help Card(Updated on 9/1/2020) printed and in a binder on my desk! It has a lot of the 'hard to find' lop's in it. I am big on printing those unique circumstances...
Forum - 09/04/2020
... some of the reprogamming codes only give them the program. Is there a list of what labor ops/module has setup, program and anything else GM will require to be in compliance. Does that make sense?...
Forum - 09/29/2020
Hi pphillips! Accessory installations are typically either PDI-dealer installed-factory invoiced options submitted as a ZPDI transaction with the appropriate labor time OR as a dealer installed GM accessory installation that is submitted as a ZSET...
Forum - 11/19/2020
... by the service agent under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/Unlimited miles,...
Forum - 10/02/2020
... to 1" in length (1). Unfortunately, the damage code does not correlate with the labor operation (or damaged area) - 1420080 (front bumper lower fascia replacement). A more appropriate damaged area selection would have been (03) - bumper/cover/ext...
Forum - 06/23/2020
... to the symptom the customer brought it in for but not consequential to one another. If both opcodes are in the same group they will both need an R with management explanation. As stated if it is below your limit you should be able to self auth, otherwise,...
Forum - 05/26/2020
A new job card would be opened for the customer reimbursement referencing the original customer pay invoice. Attach a copy of the original repair order that was billed as customer pay to support the reimbursement. The reimbursement transaction would...
Forum - 07/15/2020
I have not had this happen, yet.. But not much suprises me anymore Did you try to claim the add time, or install cord only? I know you have already checked for typos With it being 2 separate labor ops, it 'should'nt' kick back like that.
WPC REQUEST - 07/17/2020
DBC CASE STARTED. NOW THAT GM IS BACK CLOSE TO FULL OPERATION I'M GETTING PARTS RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS...
Forum - 07/17/2020
How did he get the opcode, or did he have an old copy of bulletin? I have told my techs to not rely on what they 'thought' the bulletin says today, and make sure they check it every time, unless its not the first time they have done recall for the day. We...
Forum - 07/29/2020
... for that line. On the note of this bulletin, they are NOW going as a restricted labor op. *sigh*...
Forum - 05/11/2021
As cdelia and ewill3rd noted, wait for the repair. I also strongly recommend avoiding use of a CCND or an analysis labor operation in this situation.
What Would You Do - 06/21 - 05/26/2021
... approved by management for the tire replacement. The transaction was submitted with the labor operation for the lower control arm replacement and the lower control arm as the failed part. The tire was also included as well as OLH for installation. The...
Forum - 05/06/2021
Powertrain opcodes used to pull in SI if you were using the "document" search but for some reason around the first of 2021 GM removed this feature from SI. It really grinds my gears because now we are back to manually searching the powertrain table to...
Forum - 04/29/2021
... modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner uncooperative, undeliverable mail, and field action expired. The form is available in Service Forms under the General Information tab. Recommend opening...
Forum - 04/22/2021
... states it is covered under PT ( just going to say I don't like now that when you plug in the labor op and it doesnt show coverage codes right there to see if covered, but you have to go to the actual coverage code table and look) and this claim rejected...
Forum - 02/04/2021
... on the tag and any one of the dozen other things I didn't mention. My techs seem to read the opcodes only and just do that, the rest of the instructions are ignored completely. ...
... the performance brake package? Also, I know when we have to add fluids for any vehicle I use op code 0590052. Most times I have send it for authorization though. You'd have to submit the brakes separate from the fluid....
N202324251 - help me to understand - 06/23/2022
... upsets me more than what I am about to put here. I just want to put two statements here and get opinions from others as to what level of incompetence it takes to put these two statements in the same document. "Important: The replacement left and...
Forum - 04/14/2022
One of my computers at home already automatically launches edge when I try to open IE. I can't do parts returns in Edge either, I have to have IE working because the pop-ups don't work right on edge when I do the return. CDK is okay to work with for most...
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
JLWarranty News April 2022 pg 1, regarding early bird / night drop envelopes says that in 6.2.1 section of P&P that Customer concerns that are documented on an electronic appointment scheduling system may be printed and attached to the job card as...
Forum - 04/04/2022
... so that only applies if the vehicle comes to you with the SAC001 letter from OnStar. The only opcode I know of for charging system testing would be the one you mentioned "4041512 Battery Charging and Testing". ...
Forum - 02/18/2022
... How did you verify ownership? The recall has already been done and the advisor didn't get a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of the airbag recall with their name and address...
Forum - 02/24/2022
... $20.00 return admin fee applies on every vehicle because they all have to go back someday. I hope that gives you the clarity you needed. As Kristen mentioned this applies to the truck canister recalls. Always look at the recall instructions below...
Forum - 03/25/2022
... that they will pay up to 0.3 as punched for using the GR8 and performing diagnosis to verify the proper operation of the charging system. ...
Forum - 09/09/2020
I have this help card: GM Special Program Labor Operations Quick Reference Warranty Help Card(Updated on 9/1/2020) printed and in a binder on my desk! It has a lot of the 'hard to find' lop's in it. I am big on printing those unique circumstances...
Forum - 09/04/2020
... some of the reprogamming codes only give them the program. Is there a list of what labor ops/module has setup, program and anything else GM will require to be in compliance. Does that make sense?...
Forum - 09/29/2020
Hi pphillips! Accessory installations are typically either PDI-dealer installed-factory invoiced options submitted as a ZPDI transaction with the appropriate labor time OR as a dealer installed GM accessory installation that is submitted as a ZSET...
Forum - 11/19/2020
... by the service agent under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty or 12 months/Unlimited miles,...
Forum - 10/02/2020
... to 1" in length (1). Unfortunately, the damage code does not correlate with the labor operation (or damaged area) - 1420080 (front bumper lower fascia replacement). A more appropriate damaged area selection would have been (03) - bumper/cover/ext...
Forum - 06/23/2020
... to the symptom the customer brought it in for but not consequential to one another. If both opcodes are in the same group they will both need an R with management explanation. As stated if it is below your limit you should be able to self auth, otherwise,...
Forum - 05/26/2020
A new job card would be opened for the customer reimbursement referencing the original customer pay invoice. Attach a copy of the original repair order that was billed as customer pay to support the reimbursement. The reimbursement transaction would...
Forum - 07/15/2020
I have not had this happen, yet.. But not much suprises me anymore Did you try to claim the add time, or install cord only? I know you have already checked for typos With it being 2 separate labor ops, it 'should'nt' kick back like that.
WPC REQUEST - 07/17/2020
DBC CASE STARTED. NOW THAT GM IS BACK CLOSE TO FULL OPERATION I'M GETTING PARTS RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS...
Forum - 07/17/2020
How did he get the opcode, or did he have an old copy of bulletin? I have told my techs to not rely on what they 'thought' the bulletin says today, and make sure they check it every time, unless its not the first time they have done recall for the day. We...
Forum - 07/29/2020
... for that line. On the note of this bulletin, they are NOW going as a restricted labor op. *sigh*...
Forum - 05/11/2021
As cdelia and ewill3rd noted, wait for the repair. I also strongly recommend avoiding use of a CCND or an analysis labor operation in this situation.
What Would You Do - 06/21 - 05/26/2021
... approved by management for the tire replacement. The transaction was submitted with the labor operation for the lower control arm replacement and the lower control arm as the failed part. The tire was also included as well as OLH for installation. The...
Forum - 05/06/2021
Powertrain opcodes used to pull in SI if you were using the "document" search but for some reason around the first of 2021 GM removed this feature from SI. It really grinds my gears because now we are back to manually searching the powertrain table to...
Forum - 04/29/2021
... modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner uncooperative, undeliverable mail, and field action expired. The form is available in Service Forms under the General Information tab. Recommend opening...
Forum - 04/22/2021
... states it is covered under PT ( just going to say I don't like now that when you plug in the labor op and it doesnt show coverage codes right there to see if covered, but you have to go to the actual coverage code table and look) and this claim rejected...
Forum - 02/04/2021
... on the tag and any one of the dozen other things I didn't mention. My techs seem to read the opcodes only and just do that, the rest of the instructions are ignored completely. ...
Forum - 02/04/2021
Closest op should be paid based on actual punch time. If punch time goes over the base time you would need separate punches to identify and submit for other hours. If they aren't replacing a part it shouldn't be over the base time but I can see some rare...
What Would You Do? - 02/24 - 01/29/2024
... card was closed and submitted as a ZPTI transaction type with the engine replacement labor operation, the appropriate labor time, and parts.Due to the expense ($14,715) of the ZPTI transaction type the claim was routed for GM review.The claim rejected...
Forum - 02/02/2024
your base time, olh and parts exceed the labor op. check that your times are right, and in the right spot. service manager will have to explain and sign off on excessive parts when you get reject codes, you can research further details of...
Forum - 02/14/2024
... repair. For this VIN, a 2021 Chevrolet Tahoe, the labor time selection associated with the labor operation, would be "Base" (vs LWB or SWB) which is ST. Review the time punch and technician documentation in support of the ST request. Management is responsible...
Adding a line to a claim - 03/01/2024
... (rejected)Line #2 Recall (accepted)Line #3 Rental (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and...
Forum - 03/04/2024
Hiya Jen, How I would approach this is, did one cause the other to fail? If so the main labor op would be the one that failed causing the other to fail. The part that failed as consequential damage would be submitted as OLH, watch if there is any...
What Would You Do? - 04/24 - 03/23/2024
... first test slip was time stamped at 10:21 am and the second test slip at 12:18 pm.Since the labor operation for the battery replacement is restricted, the claim was submitted with GM Authorization for review. After reviewing, it was found that the...
Forum - 03/25/2024
... near the bottom on the right hand side and look for a link labeled "Handling Reject Codes" It will open a PDF document which is a list of the rejection codes and common resolutions. It is kind of long but chock full of information. ...
Forum - 01/04/2024
... Procedures Article 5.2 and Service Management Approvals and Transaction Authorizations - Required Operating Procedures Bulletin 23NA154. Also, click here Policy Evaluation Tool Video to check out the video from the Video Library!...
Forum - 01/12/2024
Kristen, I am hearing some issues in the field for job cards that were opened in December but the parts were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered...
What Would You Do? - 01/24 - 12/27/2023
... that the engine had been replaced about a year prior by the dealer due to low compression. A copy of the customer pay invoice was attached to the current job card supporting the part warranty claim. The technician replaced the engine and related...
What Would You Do? - 11/23 - 10/25/2023
... called and the vehicle was brought back in for part installation.At service reception, the advisor opened a new job card for installation of the part, and documented the original concern on the repair line as well as noting the previous job card information...
Forum - 12/11/2023
Yep, sometimes I get an odd "log in" screen too, but most times it's just a blank white page. My techs can't open Techline Connect or SI at times too. It's really frustrating. Joe
Forum - 09/19/2023
... several later it then will show the claim as paid or rejected. This morning I have global windows opening inside global windows, not showing job card information, If you try to go into the empowerment tools it just keeps prompting you for what account...
Forum - 10/10/2023
... Self Authorization/General Service Agent in Global Warranty Management to avoid Error 872. The proper override for this error is Authorization Code G. Job cards must contain Service Management authorization including explanation for the missing dongle...
Forum - 08/01/2023
... print... Any way I look at this it is a mess. My service manager is not happy with my $0 ZSET option so he is going to contact our GM rep. I'll let you know how that goes....
Forum - 08/03/2023
... run a full activity report and then filter your spreadsheet to show only job cards with added operation flags. Do you know how to use the "search transactions" tool in global? If not email me or text me and I'll walk you through it. I...
Forum - 07/24/2023
... is that the expedite should only be claimed if it is in "factory coverage". Meaning if the normal operation code is B2B and it is out then no or if it is powertrain and it is inside powertrain then yes. That being said, I think I have submitted a few...
Forum - 07/27/2023
The Powertrain coverage is under each labor op as Coverage code P. Just like the emissions coverages show up.
Forum - 07/24/2023
Always go into Service Information and search for "battery usage" and look for a document labeled 12V battery usage Open it and type in your vehicle model over the model column and verify the engine. Look at those settings and make sure they match your...
What Would You Do? - 08/23 - 07/25/2023
... had failed and required replacement. The module was replaced and the customer was provided a copy of the Limited Lifetime Service Guarantee (LSG) for the component.In June 2023, the vehicle was brought into the service department to address a hesitation...
Forum - 06/27/2023
Seems like we just had this conversation but usually the issue is the tech did not review the proper vehicle content as outlined in the recall instructions and did not perform all of the required programming. The only thing you can do is get the vehicle...
Forum - 06/27/2023
... fix an issue with customer participation and when I resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously Hrouted and was paid by GM. When I resubmitted it this mornin...
Forum - 06/15/2023
... a couple of procedures but they missed a module. I don't have the recall number handy and off the top of my head I'm not sure which but the techs are not following the service procedures, they read the opcodes, program a few modules and back it out,...
Forum - 05/10/2023
... a bit of difference in them accepting the claim. what a dumb thing to reject a claim over in my opinion. I might look later but I don't know of anything specific that would indicate one way or the other. I didn't see anything in the parts policies and...
Closest op should be paid based on actual punch time. If punch time goes over the base time you would need separate punches to identify and submit for other hours. If they aren't replacing a part it shouldn't be over the base time but I can see some rare...
What Would You Do? - 02/24 - 01/29/2024
... card was closed and submitted as a ZPTI transaction type with the engine replacement labor operation, the appropriate labor time, and parts.Due to the expense ($14,715) of the ZPTI transaction type the claim was routed for GM review.The claim rejected...
Forum - 02/02/2024
your base time, olh and parts exceed the labor op. check that your times are right, and in the right spot. service manager will have to explain and sign off on excessive parts when you get reject codes, you can research further details of...
Forum - 02/14/2024
... repair. For this VIN, a 2021 Chevrolet Tahoe, the labor time selection associated with the labor operation, would be "Base" (vs LWB or SWB) which is ST. Review the time punch and technician documentation in support of the ST request. Management is responsible...
Adding a line to a claim - 03/01/2024
... (rejected)Line #2 Recall (accepted)Line #3 Rental (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and...
Forum - 03/04/2024
Hiya Jen, How I would approach this is, did one cause the other to fail? If so the main labor op would be the one that failed causing the other to fail. The part that failed as consequential damage would be submitted as OLH, watch if there is any...
What Would You Do? - 04/24 - 03/23/2024
... first test slip was time stamped at 10:21 am and the second test slip at 12:18 pm.Since the labor operation for the battery replacement is restricted, the claim was submitted with GM Authorization for review. After reviewing, it was found that the...
Forum - 03/25/2024
... near the bottom on the right hand side and look for a link labeled "Handling Reject Codes" It will open a PDF document which is a list of the rejection codes and common resolutions. It is kind of long but chock full of information. ...
Forum - 01/04/2024
... Procedures Article 5.2 and Service Management Approvals and Transaction Authorizations - Required Operating Procedures Bulletin 23NA154. Also, click here Policy Evaluation Tool Video to check out the video from the Video Library!...
Forum - 01/12/2024
Kristen, I am hearing some issues in the field for job cards that were opened in December but the parts were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered...
What Would You Do? - 01/24 - 12/27/2023
... that the engine had been replaced about a year prior by the dealer due to low compression. A copy of the customer pay invoice was attached to the current job card supporting the part warranty claim. The technician replaced the engine and related...
What Would You Do? - 11/23 - 10/25/2023
... called and the vehicle was brought back in for part installation.At service reception, the advisor opened a new job card for installation of the part, and documented the original concern on the repair line as well as noting the previous job card information...
Forum - 12/11/2023
Yep, sometimes I get an odd "log in" screen too, but most times it's just a blank white page. My techs can't open Techline Connect or SI at times too. It's really frustrating. Joe
Forum - 09/19/2023
... several later it then will show the claim as paid or rejected. This morning I have global windows opening inside global windows, not showing job card information, If you try to go into the empowerment tools it just keeps prompting you for what account...
Forum - 10/10/2023
... Self Authorization/General Service Agent in Global Warranty Management to avoid Error 872. The proper override for this error is Authorization Code G. Job cards must contain Service Management authorization including explanation for the missing dongle...
Forum - 08/01/2023
... print... Any way I look at this it is a mess. My service manager is not happy with my $0 ZSET option so he is going to contact our GM rep. I'll let you know how that goes....
Forum - 08/03/2023
... run a full activity report and then filter your spreadsheet to show only job cards with added operation flags. Do you know how to use the "search transactions" tool in global? If not email me or text me and I'll walk you through it. I...
Forum - 07/24/2023
... is that the expedite should only be claimed if it is in "factory coverage". Meaning if the normal operation code is B2B and it is out then no or if it is powertrain and it is inside powertrain then yes. That being said, I think I have submitted a few...
Forum - 07/27/2023
The Powertrain coverage is under each labor op as Coverage code P. Just like the emissions coverages show up.
Forum - 07/24/2023
Always go into Service Information and search for "battery usage" and look for a document labeled 12V battery usage Open it and type in your vehicle model over the model column and verify the engine. Look at those settings and make sure they match your...
What Would You Do? - 08/23 - 07/25/2023
... had failed and required replacement. The module was replaced and the customer was provided a copy of the Limited Lifetime Service Guarantee (LSG) for the component.In June 2023, the vehicle was brought into the service department to address a hesitation...
Forum - 06/27/2023
Seems like we just had this conversation but usually the issue is the tech did not review the proper vehicle content as outlined in the recall instructions and did not perform all of the required programming. The only thing you can do is get the vehicle...
Forum - 06/27/2023
... fix an issue with customer participation and when I resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously Hrouted and was paid by GM. When I resubmitted it this mornin...
Forum - 06/15/2023
... a couple of procedures but they missed a module. I don't have the recall number handy and off the top of my head I'm not sure which but the techs are not following the service procedures, they read the opcodes, program a few modules and back it out,...
Forum - 05/10/2023
... a bit of difference in them accepting the claim. what a dumb thing to reject a claim over in my opinion. I might look later but I don't know of anything specific that would indicate one way or the other. I didn't see anything in the parts policies and...
Forum - 05/19/2023
... CARGO AREA LAMPS (DEALER INSTALLED)) for 1.0 hrs to the PDI - Dealer Installed - Factory Invoiced Options document in Service Information. This will be visible to the technician in the near future. Thank you, GM Labor Time Team I was able to submit...
What Would You Do? - 06/23 - 05/23/2023
... vehicles ignition is in the on/run position with the engine off. Once the ignition is in the appropriate position the vehicle may be scanned. Next, confirm that the VIN on the transaction matches the VIN on the job card, if that is correct, check for...
Forum - 04/04/2023
We do a lot of those, that is actually the base warranty opcode but it just says to use it in the bulletin. My guys like to throw mufflers at them like crazy, they are only 1400 bucks so why not I guess, right? I don't think I have done a converter on...
Forum - 04/12/2023
I think I have heard it needs to be plugged within 72 hours of the RO open date. I don't think any ZPDI transaction is subject to a SAVI plug in. If the LPO comes in after delivery I would plug it just to be safe.
Forum - 04/12/2023
I would email your WSC rep and ask their position. It is not clear on those opcodes whether or not you can tack on some OLH but my gut tells me no. If I was your SM I would pay the tech internal at cost just to keep him happy for a few tenths. Trying...
Forum - 04/27/2023
... it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure for an engine replacement just to be sure you don't run into...
What Would You Do? - 12/22 - 11/21/2022
... Bolt EV brought their vehicle into the service department for repair of an issue with a “Propulsion Power is Limited” warning message on the DIC. The technician found DTC’s P0BBD and P1E00 during diagnosis. The GDS-2 data was sent...
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
... Field Action / Labor Code These recalls are being done on 2022 vehicles that have no other open field actions and no other programming events performed to them. Is anyone else having troubles with this? I keep having to submit a case with DBC and...
Forum - 12/07/2022
I found info... fuel is paid automatically to dealership’s open sales account, based on average “Fuel Costs” per area sold. Thanks for responding though =) Cheers
Forum - 12/08/2022
... have an actual gasket, they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking and identify the leak...
Forum - 12/15/2022
... this back on your DVM, if they okayed it then they should tell you how to get it paid not just drop it in your lap. If they refuse to help then I would look for a close operation to what you were trying to diagnose, what could potentially be the...
Forum - 10/06/2022
... on the job card. The picture must be attached to any submitted warranty transaction for Labor Operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement on a 2017 or newer model year vehicle equipped with RPOs: ATH or AVJ....
Forum - 09/08/2022
I am hoping somebody can help me on this one!! Medium Duty for first maintenance... Does anybody have the correct labor op along with the allowed cost? Thanks!!
What Would You Do? - 08/22 - 07/27/2022
... strut mount and the front suspension strut assembly were charged out on the claim with the labor operation for the strut, strut component, or spring. The technician included a unique on/off time punch for OLH, indicating 0.8 hrs on the flag. Service...
Forum - 07/28/2022
... of the maintenance reimbursement update for 8/1/22 has not been a smooth one for sure. I am hopeful that by Monday (8/1) the "bugs" will be worked out---fingers crossed. It does appear as though the upcoming CBG CPO Maintenance Reimbursement labor...
Forum - 07/27/2022
... the applicable warranties section of IVH I am not sure if that means you just use the regular opcode 0600723 but I think it does. I think what is throwing you off is that Canadian vehicles just use a different description for the maintenance program....
What Would You Do? - 09/22 - 08/22/2022
The owner of a 2019 GMC Sierra experienced a catastrophic transmission failure at 28,966 miles. The vehicle was towed to the closest dealership for repair.Once in the shop the technician attempted a test drive, the vehicle would not move in forward or...
Forum - 08/01/2022
As I said I sent "feedback" on this document and I just got a reply. It does appear they botched the opcodes for CBG CPO services. Again, I am not sure they will be happy about posting my replies here but this is what they sent me. Please take this into...
Forum - 06/29/2022
... is insanity because it will just lead to missed time punches for OLH and Straight Time operations if you actually adopt this procedure....
Forum - 07/11/2022
DC Metro with a body shop and EV certified. We also have what I kindly refer to as a "challenge" when it comes to open repair orders. My SM came to me with the DMA's emails, and I almost laughed out loud. She gave us a short list of things to work...
Forum - 07/07/2022
Okay so now here is another situation I've run in to with the 95/5 issue. We have a claim that was opened on 05/23/2022. It had a recall on it and the rest was customer pay. The recall was done on 5/23 but the rest of the repairs were done in July due...
Forum - 07/19/2022
... history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base time in your base time field and process it for payment. I don't know if you will have any issues on the...
CCND on In stock Vehicles - 03/12/2023
... SET, "If you experience this concern, andeverything on the data line looks correct and there are nopark assist issues, please ignore these DTC's and continuewith diagnosis of the customer complaint following diagnosisin SI. Note: Please do not attempt...
Forum - 03/08/2023
... anything like add line authorization, other hours, excessive parts, parts warranty etc. If the proper authorizations are not present I tag them and return them to the service lane to be rectified I will perform small tasks to help like printing...
What Would You Do? - 04/23 - 03/23/2023
... then vacuum recharge. Also had to flush the system before repair. The advisor attached a copy of the previous job card to the current job card and closed the repair.The repairing dealership did not have the compressor in stock at time of repair,...
... CARGO AREA LAMPS (DEALER INSTALLED)) for 1.0 hrs to the PDI - Dealer Installed - Factory Invoiced Options document in Service Information. This will be visible to the technician in the near future. Thank you, GM Labor Time Team I was able to submit...
What Would You Do? - 06/23 - 05/23/2023
... vehicles ignition is in the on/run position with the engine off. Once the ignition is in the appropriate position the vehicle may be scanned. Next, confirm that the VIN on the transaction matches the VIN on the job card, if that is correct, check for...
Forum - 04/04/2023
We do a lot of those, that is actually the base warranty opcode but it just says to use it in the bulletin. My guys like to throw mufflers at them like crazy, they are only 1400 bucks so why not I guess, right? I don't think I have done a converter on...
Forum - 04/12/2023
I think I have heard it needs to be plugged within 72 hours of the RO open date. I don't think any ZPDI transaction is subject to a SAVI plug in. If the LPO comes in after delivery I would plug it just to be safe.
Forum - 04/12/2023
I would email your WSC rep and ask their position. It is not clear on those opcodes whether or not you can tack on some OLH but my gut tells me no. If I was your SM I would pay the tech internal at cost just to keep him happy for a few tenths. Trying...
Forum - 04/27/2023
... it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure for an engine replacement just to be sure you don't run into...
What Would You Do? - 12/22 - 11/21/2022
... Bolt EV brought their vehicle into the service department for repair of an issue with a “Propulsion Power is Limited” warning message on the DIC. The technician found DTC’s P0BBD and P1E00 during diagnosis. The GDS-2 data was sent...
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
... Field Action / Labor Code These recalls are being done on 2022 vehicles that have no other open field actions and no other programming events performed to them. Is anyone else having troubles with this? I keep having to submit a case with DBC and...
Forum - 12/07/2022
I found info... fuel is paid automatically to dealership’s open sales account, based on average “Fuel Costs” per area sold. Thanks for responding though =) Cheers
Forum - 12/08/2022
... have an actual gasket, they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking and identify the leak...
Forum - 12/15/2022
... this back on your DVM, if they okayed it then they should tell you how to get it paid not just drop it in your lap. If they refuse to help then I would look for a close operation to what you were trying to diagnose, what could potentially be the...
Forum - 10/06/2022
... on the job card. The picture must be attached to any submitted warranty transaction for Labor Operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement on a 2017 or newer model year vehicle equipped with RPOs: ATH or AVJ....
Forum - 09/08/2022
I am hoping somebody can help me on this one!! Medium Duty for first maintenance... Does anybody have the correct labor op along with the allowed cost? Thanks!!
What Would You Do? - 08/22 - 07/27/2022
... strut mount and the front suspension strut assembly were charged out on the claim with the labor operation for the strut, strut component, or spring. The technician included a unique on/off time punch for OLH, indicating 0.8 hrs on the flag. Service...
Forum - 07/28/2022
... of the maintenance reimbursement update for 8/1/22 has not been a smooth one for sure. I am hopeful that by Monday (8/1) the "bugs" will be worked out---fingers crossed. It does appear as though the upcoming CBG CPO Maintenance Reimbursement labor...
Forum - 07/27/2022
... the applicable warranties section of IVH I am not sure if that means you just use the regular opcode 0600723 but I think it does. I think what is throwing you off is that Canadian vehicles just use a different description for the maintenance program....
What Would You Do? - 09/22 - 08/22/2022
The owner of a 2019 GMC Sierra experienced a catastrophic transmission failure at 28,966 miles. The vehicle was towed to the closest dealership for repair.Once in the shop the technician attempted a test drive, the vehicle would not move in forward or...
Forum - 08/01/2022
As I said I sent "feedback" on this document and I just got a reply. It does appear they botched the opcodes for CBG CPO services. Again, I am not sure they will be happy about posting my replies here but this is what they sent me. Please take this into...
Forum - 06/29/2022
... is insanity because it will just lead to missed time punches for OLH and Straight Time operations if you actually adopt this procedure....
Forum - 07/11/2022
DC Metro with a body shop and EV certified. We also have what I kindly refer to as a "challenge" when it comes to open repair orders. My SM came to me with the DMA's emails, and I almost laughed out loud. She gave us a short list of things to work...
Forum - 07/07/2022
Okay so now here is another situation I've run in to with the 95/5 issue. We have a claim that was opened on 05/23/2022. It had a recall on it and the rest was customer pay. The recall was done on 5/23 but the rest of the repairs were done in July due...
Forum - 07/19/2022
... history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base time in your base time field and process it for payment. I don't know if you will have any issues on the...
CCND on In stock Vehicles - 03/12/2023
... SET, "If you experience this concern, andeverything on the data line looks correct and there are nopark assist issues, please ignore these DTC's and continuewith diagnosis of the customer complaint following diagnosisin SI. Note: Please do not attempt...
Forum - 03/08/2023
... anything like add line authorization, other hours, excessive parts, parts warranty etc. If the proper authorizations are not present I tag them and return them to the service lane to be rectified I will perform small tasks to help like printing...
What Would You Do? - 04/23 - 03/23/2023
... then vacuum recharge. Also had to flush the system before repair. The advisor attached a copy of the previous job card to the current job card and closed the repair.The repairing dealership did not have the compressor in stock at time of repair,...
Forum - 04/21/2023
... Lines Detaching from Crimp — Canada and Alaska Only Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement...
Forum - 01/11/2023
... decided after reading what you wrote ewill3rd to use the mode vavle actuator as closest op to... especially with how the customer's complaint read on the repair order. ...
Forum - 01/16/2023
I think it depends on the year/make/model... I just plugged in 2021 1500 4wd and this is what the op says (doc id 5564064) LABOR CODE: 4041510 Note: Claims must include the complete 15 character (17 with hyphens) test code for Midtronics GR8, or...
When to do separate claims? - 01/20/2023
... when a claim should actually be submitted as two separate lines?I know when you've got 2 separate LOP's say for each side you should claim each separately if one did not cause the other to fail. We would keep them together if same LOP used for each. In...
Forum - 01/20/2023
... the claim then pay you the new amount. However, GM counts both payments towards expense for that operation code group. That being said if your expense totals are high in a group and you make lots of adjustments you get hit double plus what you are a...
Forum - 02/27/2023
... windshield replacement being the cause of failure and the fix. Personally I would use a different operation code like a body joint reseal 0560032, then explain to access the trouble area the windshield had to be removed. Any time you remove a windshield...
Excessive sublet....(Water leak) - 02/02/2023
... we use since our tech who did them retired. That being said he for some reason knows labor ops, times, and bulletins. I think, and dont quote me on this, but I think he used to work for GM. That being said bulletin # 18-NA-383 shows to use...
Forum - 02/03/2023
... yesterday and it seems GM totally jacked up ESC handling admin fees by adding several exhange opcodes to the S1 sublet list. Maybe I should start a new topic but I ran into this yesterday on an IPC replacement rejecting for my Admin of $45 as it clearly...
Forum - 02/03/2023
The only thing you can do is communicate with your body shop and tell them that you are constrained on warranty claims. I find it is easier to control if you find out what they need to do, then work it all up for warranty pricing based on the opcode and...
Forum - 02/07/2023
... then they tell us to circumvent the system to submit certain things and this and that in direct opposition to the rules that they give us, when it suits THEM....
Forum - 02/10/2023
... are you using? You just code the transaction ZPTC, make sure your labor field is zero, find your opcode, put the part number in your parts section and when your DMS prompts you just enter the original invoice date and invoice number. You do not need...
Re: CROSS-LINE WARRANTY - 09/18/2008
... The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line veh., but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. [/quote] I haven't...
MOE TEST ON GM TRAINING - 09/09/2008
... AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING SYSTEM (ROS) C) WORLDWIDE DEALER SIMULATOR (WDS) D) COMPUTER-AIDED DEALERSHIP ANALYSIS TOOL (CADAT) IF ANYONE COULD HELP. I THINK IT IS B, BUT NOT...
Re: CROSS-LINE WARRANTY - 09/18/2008
... The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line veh., but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
... AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING SYSTEM (ROS) C) WORLDWIDE DEALER SIMULATOR (WDS) D) COMPUTER-AIDED DEALERSHIP ANALYSIS TOOL (CADAT) IF ANYONE COULD HELP. I THINK IT IS B, BUT NOT...
Re: HOURS - 08/29/2008
[quote] Radley Chevrolet Gals: We are open Monday - Friday 5:00am - 9:00pm. Saturdays 8:00am - 2:00pm. We have 3 different shifts during the week. 1st: 5:00am - 2:00pm (2 advisors, 2 teams), 2nd: 7:30am - 4:30pm (1 advisor, 1 team) , 3rd shift is 2:00pm...
LEFT QUARTER PANEL - 08/28/2008
I HAVE A T-CLAIM (UGH !!) FOR THE REPAIR OF 2-DENTS IN THE LEFT QUARTER PANEL ON A 2009 MALIBU I AM NOT SEEING A LABOR OP ???? SUGGESTIONS !!
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... is trained and has done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
Interesting topic.... I would bet it is common practice for dealerships to claim the entire amount in the LTG, BUT... based on training from J&L, documentation MUST back up the claim. So, based on that, I would agree with Rhonda that she should only...
Re: cant think.....argh - 08/25/2008
I think I'd put the second labor op with it's part on a second line, B auth and not H route. Although, they are a related repair and could go on the same line with a P for excess parts, and H route. I'm so afraid of what my AVM will do, that I avoid...
Re: 09 Traverse PDI Adds - 10/03/2008
See document # G_0000012187: GM Accessories VPO/LPO Programs: Reimbursement for dealer labor. The following option codes & reimbursement amounts are listed for the Traverse: VBS Two Way Advanced Remote $98.00 VQM Chrome Assist Steps $70.00 VQQ Black...
Re: HYBRID-TRANS AUX PUMP - 10/01/2008
This should be what you're after: Pump Assembly, Secondary Fluid - Replace OPERATION NUMBER: K6541 LABOR TIME: 1.0 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 --- This...
Re: Rental Cars - 10/20/2008
... and Procedures along with Service Bulletin 07-00-89-037. END OF MESSAGE GM SERVICE AND PARTS OPERATIONS ...
Memorable Customers - 11/11/2008
... one of my very first jobs was cashier. I was working at a Buick Dealership in Houston, Texas. We opened promptly at 7 A.M. and never closed our doors until the last customer retrieved their car that was in service. We had an elderly gentleman that would...
LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/10/2008
2007 IMPALA - VIN#2G1WT58K079325678 REPLACED "BOTH" LF BODY SIDE MLDG & LR BODY SIDE MLDG THE ONLY OP I SEE IS (A5223 ONE OR ALL .7) HOW WOULD I SUBMIT TO CLEAR SUBLET BILL FOR BOTH MLDGS
... Lines Detaching from Crimp — Canada and Alaska Only Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement...
Forum - 01/11/2023
... decided after reading what you wrote ewill3rd to use the mode vavle actuator as closest op to... especially with how the customer's complaint read on the repair order. ...
Forum - 01/16/2023
I think it depends on the year/make/model... I just plugged in 2021 1500 4wd and this is what the op says (doc id 5564064) LABOR CODE: 4041510 Note: Claims must include the complete 15 character (17 with hyphens) test code for Midtronics GR8, or...
When to do separate claims? - 01/20/2023
... when a claim should actually be submitted as two separate lines?I know when you've got 2 separate LOP's say for each side you should claim each separately if one did not cause the other to fail. We would keep them together if same LOP used for each. In...
Forum - 01/20/2023
... the claim then pay you the new amount. However, GM counts both payments towards expense for that operation code group. That being said if your expense totals are high in a group and you make lots of adjustments you get hit double plus what you are a...
Forum - 02/27/2023
... windshield replacement being the cause of failure and the fix. Personally I would use a different operation code like a body joint reseal 0560032, then explain to access the trouble area the windshield had to be removed. Any time you remove a windshield...
Excessive sublet....(Water leak) - 02/02/2023
... we use since our tech who did them retired. That being said he for some reason knows labor ops, times, and bulletins. I think, and dont quote me on this, but I think he used to work for GM. That being said bulletin # 18-NA-383 shows to use...
Forum - 02/03/2023
... yesterday and it seems GM totally jacked up ESC handling admin fees by adding several exhange opcodes to the S1 sublet list. Maybe I should start a new topic but I ran into this yesterday on an IPC replacement rejecting for my Admin of $45 as it clearly...
Forum - 02/03/2023
The only thing you can do is communicate with your body shop and tell them that you are constrained on warranty claims. I find it is easier to control if you find out what they need to do, then work it all up for warranty pricing based on the opcode and...
Forum - 02/07/2023
... then they tell us to circumvent the system to submit certain things and this and that in direct opposition to the rules that they give us, when it suits THEM....
Forum - 02/10/2023
... are you using? You just code the transaction ZPTC, make sure your labor field is zero, find your opcode, put the part number in your parts section and when your DMS prompts you just enter the original invoice date and invoice number. You do not need...
Re: CROSS-LINE WARRANTY - 09/18/2008
... The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line veh., but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. [/quote] I haven't...
MOE TEST ON GM TRAINING - 09/09/2008
... AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING SYSTEM (ROS) C) WORLDWIDE DEALER SIMULATOR (WDS) D) COMPUTER-AIDED DEALERSHIP ANALYSIS TOOL (CADAT) IF ANYONE COULD HELP. I THINK IT IS B, BUT NOT...
Re: CROSS-LINE WARRANTY - 09/18/2008
... The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line veh., but haven't had any to try. Any chance some one could send me a valid saturn vin to try a system test. ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
... AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING SYSTEM (ROS) C) WORLDWIDE DEALER SIMULATOR (WDS) D) COMPUTER-AIDED DEALERSHIP ANALYSIS TOOL (CADAT) IF ANYONE COULD HELP. I THINK IT IS B, BUT NOT...
Re: HOURS - 08/29/2008
[quote] Radley Chevrolet Gals: We are open Monday - Friday 5:00am - 9:00pm. Saturdays 8:00am - 2:00pm. We have 3 different shifts during the week. 1st: 5:00am - 2:00pm (2 advisors, 2 teams), 2nd: 7:30am - 4:30pm (1 advisor, 1 team) , 3rd shift is 2:00pm...
LEFT QUARTER PANEL - 08/28/2008
I HAVE A T-CLAIM (UGH !!) FOR THE REPAIR OF 2-DENTS IN THE LEFT QUARTER PANEL ON A 2009 MALIBU I AM NOT SEEING A LABOR OP ???? SUGGESTIONS !!
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... is trained and has done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
Interesting topic.... I would bet it is common practice for dealerships to claim the entire amount in the LTG, BUT... based on training from J&L, documentation MUST back up the claim. So, based on that, I would agree with Rhonda that she should only...
Re: cant think.....argh - 08/25/2008
I think I'd put the second labor op with it's part on a second line, B auth and not H route. Although, they are a related repair and could go on the same line with a P for excess parts, and H route. I'm so afraid of what my AVM will do, that I avoid...
Re: 09 Traverse PDI Adds - 10/03/2008
See document # G_0000012187: GM Accessories VPO/LPO Programs: Reimbursement for dealer labor. The following option codes & reimbursement amounts are listed for the Traverse: VBS Two Way Advanced Remote $98.00 VQM Chrome Assist Steps $70.00 VQQ Black...
Re: HYBRID-TRANS AUX PUMP - 10/01/2008
This should be what you're after: Pump Assembly, Secondary Fluid - Replace OPERATION NUMBER: K6541 LABOR TIME: 1.0 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 --- This...
Re: Rental Cars - 10/20/2008
... and Procedures along with Service Bulletin 07-00-89-037. END OF MESSAGE GM SERVICE AND PARTS OPERATIONS ...
Memorable Customers - 11/11/2008
... one of my very first jobs was cashier. I was working at a Buick Dealership in Houston, Texas. We opened promptly at 7 A.M. and never closed our doors until the last customer retrieved their car that was in service. We had an elderly gentleman that would...
LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/10/2008
2007 IMPALA - VIN#2G1WT58K079325678 REPLACED "BOTH" LF BODY SIDE MLDG & LR BODY SIDE MLDG THE ONLY OP I SEE IS (A5223 ONE OR ALL .7) HOW WOULD I SUBMIT TO CLEAR SUBLET BILL FOR BOTH MLDGS
Re: Warranty Compliance - 11/26/2008
... of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays .4 to repair 0.0-0.3 for diag 0.0-0.3 to setup/reprogram.tech would nave to have punch for repair.one for diag and one for setup/reprogram.we...
Re: Warranty Compliance - 12/02/2008
... and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. [/quote] In Policies & Procedures 1.6.2.13 - Other Labor Hours (OLH) it specifically states there must...
Re: Warranty Compliance - 12/02/2008
... for our region. She told me to have the guys keep the time punches separate for each labor op and the flag times as well. That way you can keep true track of what actual time they are spending on a specific complaint. All my guys include their tech...
Re: Exterior Roof Panel - 06/09/2008
Roof Lift Off Panel Replacement OPERATION NUMBER: B2298 LABOR TIME: 0.4 To Color/Clear Coat ADD: 0.9 PAINT CODE: GH To Transfer Headliner ADD: 0.3
Re: Tire Claim - 07/14/2008
... installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands. Different types of tires will experience different rates of wear, resulting from all...
Re: California Seletc Component Coverage - 07/08/2008
... VT and the District of Columbia with California Emissions for the 2000 MY. You look up the Labor op and if it is followed by Coverage Code: Emmission E1 it is a coverad labor op. This one does not appear to be. ...
Re: Case Add - 06/25/2008
... part is definitely correct. Add credit only works if there is an existing line with that labor op, same time/mileage R.O.# etc, and something was left off the line. As for the adding a new line, I think theoretically it should work, but I'm not positive-never...
Re: rejected claim type b - 06/18/2008
Have you looked at: "Module, Control (Power Sliding Door) - Replace OPERATION NUMBER: N4872 Right LABOR TIME: 0.7 Left LABOR TIME: 0.7 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Rewards for helping in the forum - 07/03/2008
... the members that make these forums useful. Once you post in the warranty forum, members have the opportunity to rate your post as helpful. Each rating has a value of one point. Your points will accumulate on the leader board. The more "helpful" posts...
Re: AUTHORIZATIONS - 07/31/2008
... the vehicles, assuming there is warranty coverage. They don't even check to see if there are open recalls. All of it would make sense from a business perspective, but hey.... I'm "just" the warranty "clerk". LOL! All the techs know (after a year)...
Re: Tire Claim - 07/30/2008
... paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!! [/quote] Ok, tire claim paid, now I go back in, use claim type D and use E0432? Not E2020 for...
What Would You Do? 07/08 - 07/25/2008
... have the repairs performed, reference the original repair order on a new repair order. Attach a copy of the original repair order to the new repair order to support diagnostics. Pay the technician diagnostic time, charge out the dye that was used on...
Re: A new one for me.... - 07/31/2008
Emblem And/Or Nameplate - One - Replace OPERATION NUMBER: B7010 LABOR TIME: 0.2 To Replace Each Additional ADD: 0.1
Claim Lost in the Black Hole???? - 08/12/2008
... any clues why this claim isn't going through? I made sure that I was using a zero (I use the drop down menu on WINS) as a claim type, opcode, complaint code, failcode, part number, tech time, tech number and dollar amounts are all correct. What am...
RR FLOOR LOAD PANEL ASSY - 04/08/2008
LOOKING FOR OP CODE FOR... 2005 EQUINOX - VIN#2CNDL13F256191574 REPLACED PT#15902198 - PT GRP#12.975 (NOT IN J&L LISTING) THANKS FOR ANY ASSISTANCE
What Would You Do? 03/08 - 03/14/2008
... and retrained the sensors. How would you claim the repair? 1. Use the tire pressure sensor labor operation with "00" and pay the technician for actual punch time. Submit the claim to Chrysler for payment. OR... 2. Charge the customer a repair fee for...
Rules Have Reasons - 03/31/2008
... man who required a wheel chair to get around. He asked if he could pull his vehicle into the shop and go up on the lift with it, because it was too difficult for him to get out of his vehicle. Our shop policy is no customers in the shop, much less...
Re: BATTERY (CONFUSION) - 05/23/2008
Use the battery replacement labor op which gives up to 0.3 for diag for the charging/testing. Any over that would need to be OLH. Make sure your tech has the midtronics code on the ro and use the first 5 digits as your failure code, and that the battery...
Re: TAILGATE PULL STRAP - 05/23/2008
Try: Handle, Tailgate Inside - Replace OPERATION NUMBER: B5900 LABOR TIME: 0.3 I think this has worked before.
Forum - 05/08/2008
... the bulletin under "Warranty Sys. Documentation" it states: "When using any one of the brake labor operations (including brake pad replacements) listed in this bulletin (except for H9709 -- Brake Burnish), the Lateral Run Out (LRO) measurement) ..MUST...
GMPP CLAIM-CALIBRATED ACTUATOR - 05/20/2008
... AIR MIX DOOR OUT OF RANGE, PERFORMED MOTOR CALIBRATION TO CORRECT CONDITION **** UNABLE TO LOCATE OP CODE FOR REPAIR // WOULD THIS CALIBRATION BE COVERED UNDER GMPP ??...
Re: Gremlins - 05/20/2008
[quote] GMNL02008: Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live! [/quote] Drat... It does seem to be working on all the computers that I try here in the building... Could you...
What Would You Do? 05/08 - 05/16/2008
... up a repair order, refund the customer's money and submit for the repair using the starter labor operation at N/C and the owner reimbursement in special services for the amount of the repair. OR... There should be no refund to the customer. Owner reimbursement...
Question - 05/02/2008
... on national back order. There was a price difference for all 8 injectors of $452.72. I filed lab op Z5000 with total in net items, H routed to DVM. She rejected the claim. With all my other DVMs all I had to do was give reason for overage and the...
Re: 50/50 SPLIT - 01/30/2008
... equal out in the end. R&R screen 7010, 7, 20, etc. Oh, assuming that the Warranty side is still open, just fill in the blanks with the 50 percent amount. Submit and again the balance should be right after GM pays their half. Brian ...
... of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays .4 to repair 0.0-0.3 for diag 0.0-0.3 to setup/reprogram.tech would nave to have punch for repair.one for diag and one for setup/reprogram.we...
Re: Warranty Compliance - 12/02/2008
... and the regional service manager, there has to be a separate time punch for each warranty labor op. There has to be a separate time punch for olh. [/quote] In Policies & Procedures 1.6.2.13 - Other Labor Hours (OLH) it specifically states there must...
Re: Warranty Compliance - 12/02/2008
... for our region. She told me to have the guys keep the time punches separate for each labor op and the flag times as well. That way you can keep true track of what actual time they are spending on a specific complaint. All my guys include their tech...
Re: Exterior Roof Panel - 06/09/2008
Roof Lift Off Panel Replacement OPERATION NUMBER: B2298 LABOR TIME: 0.4 To Color/Clear Coat ADD: 0.9 PAINT CODE: GH To Transfer Headliner ADD: 0.3
Re: Tire Claim - 07/14/2008
... installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands. Different types of tires will experience different rates of wear, resulting from all...
Re: California Seletc Component Coverage - 07/08/2008
... VT and the District of Columbia with California Emissions for the 2000 MY. You look up the Labor op and if it is followed by Coverage Code: Emmission E1 it is a coverad labor op. This one does not appear to be. ...
Re: Case Add - 06/25/2008
... part is definitely correct. Add credit only works if there is an existing line with that labor op, same time/mileage R.O.# etc, and something was left off the line. As for the adding a new line, I think theoretically it should work, but I'm not positive-never...
Re: rejected claim type b - 06/18/2008
Have you looked at: "Module, Control (Power Sliding Door) - Replace OPERATION NUMBER: N4872 Right LABOR TIME: 0.7 Left LABOR TIME: 0.7 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Rewards for helping in the forum - 07/03/2008
... the members that make these forums useful. Once you post in the warranty forum, members have the opportunity to rate your post as helpful. Each rating has a value of one point. Your points will accumulate on the leader board. The more "helpful" posts...
Re: AUTHORIZATIONS - 07/31/2008
... the vehicles, assuming there is warranty coverage. They don't even check to see if there are open recalls. All of it would make sense from a business perspective, but hey.... I'm "just" the warranty "clerk". LOL! All the techs know (after a year)...
Re: Tire Claim - 07/30/2008
... paid for the tires, do a claim type D (add credit) for the alignment dollars using the tire labor operation. I do about 15-20 tire claims a month, easy !!! [/quote] Ok, tire claim paid, now I go back in, use claim type D and use E0432? Not E2020 for...
What Would You Do? 07/08 - 07/25/2008
... have the repairs performed, reference the original repair order on a new repair order. Attach a copy of the original repair order to the new repair order to support diagnostics. Pay the technician diagnostic time, charge out the dye that was used on...
Re: A new one for me.... - 07/31/2008
Emblem And/Or Nameplate - One - Replace OPERATION NUMBER: B7010 LABOR TIME: 0.2 To Replace Each Additional ADD: 0.1
Claim Lost in the Black Hole???? - 08/12/2008
... any clues why this claim isn't going through? I made sure that I was using a zero (I use the drop down menu on WINS) as a claim type, opcode, complaint code, failcode, part number, tech time, tech number and dollar amounts are all correct. What am...
RR FLOOR LOAD PANEL ASSY - 04/08/2008
LOOKING FOR OP CODE FOR... 2005 EQUINOX - VIN#2CNDL13F256191574 REPLACED PT#15902198 - PT GRP#12.975 (NOT IN J&L LISTING) THANKS FOR ANY ASSISTANCE
What Would You Do? 03/08 - 03/14/2008
... and retrained the sensors. How would you claim the repair? 1. Use the tire pressure sensor labor operation with "00" and pay the technician for actual punch time. Submit the claim to Chrysler for payment. OR... 2. Charge the customer a repair fee for...
Rules Have Reasons - 03/31/2008
... man who required a wheel chair to get around. He asked if he could pull his vehicle into the shop and go up on the lift with it, because it was too difficult for him to get out of his vehicle. Our shop policy is no customers in the shop, much less...
Re: BATTERY (CONFUSION) - 05/23/2008
Use the battery replacement labor op which gives up to 0.3 for diag for the charging/testing. Any over that would need to be OLH. Make sure your tech has the midtronics code on the ro and use the first 5 digits as your failure code, and that the battery...
Re: TAILGATE PULL STRAP - 05/23/2008
Try: Handle, Tailgate Inside - Replace OPERATION NUMBER: B5900 LABOR TIME: 0.3 I think this has worked before.
Forum - 05/08/2008
... the bulletin under "Warranty Sys. Documentation" it states: "When using any one of the brake labor operations (including brake pad replacements) listed in this bulletin (except for H9709 -- Brake Burnish), the Lateral Run Out (LRO) measurement) ..MUST...
GMPP CLAIM-CALIBRATED ACTUATOR - 05/20/2008
... AIR MIX DOOR OUT OF RANGE, PERFORMED MOTOR CALIBRATION TO CORRECT CONDITION **** UNABLE TO LOCATE OP CODE FOR REPAIR // WOULD THIS CALIBRATION BE COVERED UNDER GMPP ??...
Re: Gremlins - 05/20/2008
[quote] GMNL02008: Links for the newsletter pdf's are not working, looks like it tries to open, but nothing happens. The gremlins still live! [/quote] Drat... It does seem to be working on all the computers that I try here in the building... Could you...
What Would You Do? 05/08 - 05/16/2008
... up a repair order, refund the customer's money and submit for the repair using the starter labor operation at N/C and the owner reimbursement in special services for the amount of the repair. OR... There should be no refund to the customer. Owner reimbursement...
Question - 05/02/2008
... on national back order. There was a price difference for all 8 injectors of $452.72. I filed lab op Z5000 with total in net items, H routed to DVM. She rejected the claim. With all my other DVMs all I had to do was give reason for overage and the...
Re: 50/50 SPLIT - 01/30/2008
... equal out in the end. R&R screen 7010, 7, 20, etc. Oh, assuming that the Warranty side is still open, just fill in the blanks with the 50 percent amount. Submit and again the balance should be right after GM pays their half. Brian ...
Re: SPECIAL POLICYS - 02/27/2008
... or within the 12/12 parts warranty. Claims should be submitted using the Special Coverage Labor Operation" --GM P&P 1.4.1a I can't remember for sure but you may have to H-route. Any one else remember? ...
ONSTAR BACK-UP BATTERY - 01/14/2008
I HAVE A 2007-IMPALA -- VIN#2G1WD58C379116036 NEEDED TO REPLACE THE "ONSTAR - BACKUP BATTERY" PT#88861186 GRP#2.330 (NOT IN J&L GUIDE) ANY IDEAS ON A LABOR OP FOR THIS ???
Notice: January 2008 Warranty Newsletter - 01/22/2008
... hundreds of repair orders from dealerships across the country. In this column we will highlight a popular topic of concern we noticed recurring while administering dealer's claims. Top Rejected Labor Operations - In this column we will provide you with...
Forum - 09/19/2007
... is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. The...
Forum - 09/19/2007
... a poor job of describing the noises so the tech had to put more effort into finding the noise and hopefully correcting it? Unfortunately I would have to say that he can't get paid for his time because no repair was made, but I would also question why...
Forum - 09/19/2007
S1 -- Sublet Administrative Allowance 0.2 of an hour applies to this labor operation. (Sublet Administrative allowance can only be submitted in conjunction with a sublet repair receipt). S2 -- Sublet Administrative Allowance applies and an additional...
drunk Corvette owner - 11/19/2007
One rainy Sunday, I was writing service and had a customer come in with a citation for his horn in-op. He asked if we would check it out, repair the problem so that he could report to the authorities that he had indeed taken care of the issue. We brought...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
A repair order will stay open if a tech has diagnosed it and flagged some DG time on the RO. If a part was ordered and the tech flagged no DG time the RO gets closed. How can your parts dept bill something out before they even have it in hand? We order...
DVD PLAYER - 11/28/2007
I'm a tad bit confused this am. I am trying to submit a claim with a DVD player assembly. I cant find a labor op to get this submitted. Any ideas? I would greatly appreciate any help possible! Thanks, Keri
DVD Player - 11/28/2007
From GM LTG: Video Cassette/DVD player - Replace OPERATION NUMBER: R5520 LABOR TIME: 0.5 (2008 GMC Acadia) Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. Add 0.0-0.3.
GMPP deduct override - 11/30/2007
... is normally over overridden if the customer has already paid the deduct on the same repair labor op or area of the car in a close amount of time. I think overriding a deduct in this can may fall into the grey area. What do you J&L people think?...
Customer Concern Not Duplicated - 09/19/2007
Just wondered how many dealerships actually use the Customer Concern Not Duplicated labor op's. I was at our area Warranty Administrators Club meeting and some of the other admin's. mentioned that they rarely if ever use them because it can flag a CSI...
Forum - 09/19/2007
... nothing stating what might be wrong, and therefore could be any number of customer concern labor ops, I'll 0 it out and not submit it. I may not also if I feel it may come back again with the problems, as submitting it will, in my small experience, cause...
Forum - 09/19/2007
... to resolve customer concerns for unlimited time and mileage. GM states that the process is NOT an open checkbook. When goodwill is offered it must be to those customers that are loyal, deserving and appreciative. GM is keeping a close watch on the usage...
Service Management Approvals - 09/19/2007
We are on a "paperless" repair order system. We print a shop copy that is signed electronically by the customer and the printed copy is given to them. We also print out a final customer invoice after repairs are completed. At this time we are adding a...
Forum - 09/19/2007
... those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on...
Forum - 09/19/2007
We claim 1 qt of Optikleen washer fluid on every PDI. Part number is 1051515 and right now I am submitting it for 4.75 and it pays fine. Remember to use claim type I, complaint code MG and fail code 99. I am not sure on how far back you can go. I just...
Forum - 09/19/2007
PDI fluid adds may be claimed with labor operation Z6999 with the quantity used in net. The technician documentation must support the fluid add on the repair order, including the the fluid added and the quantity. If this has not been submitted for in...
Call to DBC - 07/30/2009
... on finding a particular reason why one of my claims rejected. I checked the VIN, mileage, VIS, opcode, complaint code, failcode, part numbers... you name it. I couldn't figure it out. So, I called and spoke to a very nice foreign woman (srong accent)...
Re: WINS VERSUS DCS - 07/20/2009
... do use WINS for resubmissions as I find it easier to navigate and since Reynolds won't let you "re-open" a claim to correct it, so you would have to manually type everything through DCS anyway. Hope this helps! Welcome to the wonderful, wacky wo...
Beep… Beep… Beep - 07/23/2009
I pulled my little car into the service drive to have a burnt out tail light replaced. The advisor opened an RO and I requested the tech who usually works on my car. That evening I found my car parked nose in along the parts building, across from the...
Re: Body Side Molding replace - 09/03/2009
... etc. I never 'B' auth anything until it rejects except of course for the exact same labor op being re-used. It's surprising the things you think you need it for that you really don't !...
Re: Thank you J&L! - 09/04/2009
... am just waiting to get approval from the presenter before sending the invitations. While I had hoped to hear from him by end of day today, it appears as though it may not be until Tuesday of next week. Mid Michigan Warranty Club Members: Let me know...
GMPP question-repair overlap - 08/19/2009
We have a 2006 Torrent in for overheating. Both cylinder head gaskets are blown, & the thermostat is open. When using the VIN (2CKDL63F366056115) in the LTG, J0507 doesn't show up; both right & left sides are separate (J0500, J0501). I know that there...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis. [/quote] So until an actual repair is made no dye...
... or within the 12/12 parts warranty. Claims should be submitted using the Special Coverage Labor Operation" --GM P&P 1.4.1a I can't remember for sure but you may have to H-route. Any one else remember? ...
ONSTAR BACK-UP BATTERY - 01/14/2008
I HAVE A 2007-IMPALA -- VIN#2G1WD58C379116036 NEEDED TO REPLACE THE "ONSTAR - BACKUP BATTERY" PT#88861186 GRP#2.330 (NOT IN J&L GUIDE) ANY IDEAS ON A LABOR OP FOR THIS ???
Notice: January 2008 Warranty Newsletter - 01/22/2008
... hundreds of repair orders from dealerships across the country. In this column we will highlight a popular topic of concern we noticed recurring while administering dealer's claims. Top Rejected Labor Operations - In this column we will provide you with...
Forum - 09/19/2007
... is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. The...
Forum - 09/19/2007
... a poor job of describing the noises so the tech had to put more effort into finding the noise and hopefully correcting it? Unfortunately I would have to say that he can't get paid for his time because no repair was made, but I would also question why...
Forum - 09/19/2007
S1 -- Sublet Administrative Allowance 0.2 of an hour applies to this labor operation. (Sublet Administrative allowance can only be submitted in conjunction with a sublet repair receipt). S2 -- Sublet Administrative Allowance applies and an additional...
drunk Corvette owner - 11/19/2007
One rainy Sunday, I was writing service and had a customer come in with a citation for his horn in-op. He asked if we would check it out, repair the problem so that he could report to the authorities that he had indeed taken care of the issue. We brought...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
A repair order will stay open if a tech has diagnosed it and flagged some DG time on the RO. If a part was ordered and the tech flagged no DG time the RO gets closed. How can your parts dept bill something out before they even have it in hand? We order...
DVD PLAYER - 11/28/2007
I'm a tad bit confused this am. I am trying to submit a claim with a DVD player assembly. I cant find a labor op to get this submitted. Any ideas? I would greatly appreciate any help possible! Thanks, Keri
DVD Player - 11/28/2007
From GM LTG: Video Cassette/DVD player - Replace OPERATION NUMBER: R5520 LABOR TIME: 0.5 (2008 GMC Acadia) Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. Add 0.0-0.3.
GMPP deduct override - 11/30/2007
... is normally over overridden if the customer has already paid the deduct on the same repair labor op or area of the car in a close amount of time. I think overriding a deduct in this can may fall into the grey area. What do you J&L people think?...
Customer Concern Not Duplicated - 09/19/2007
Just wondered how many dealerships actually use the Customer Concern Not Duplicated labor op's. I was at our area Warranty Administrators Club meeting and some of the other admin's. mentioned that they rarely if ever use them because it can flag a CSI...
Forum - 09/19/2007
... nothing stating what might be wrong, and therefore could be any number of customer concern labor ops, I'll 0 it out and not submit it. I may not also if I feel it may come back again with the problems, as submitting it will, in my small experience, cause...
Forum - 09/19/2007
... to resolve customer concerns for unlimited time and mileage. GM states that the process is NOT an open checkbook. When goodwill is offered it must be to those customers that are loyal, deserving and appreciative. GM is keeping a close watch on the usage...
Service Management Approvals - 09/19/2007
We are on a "paperless" repair order system. We print a shop copy that is signed electronically by the customer and the printed copy is given to them. We also print out a final customer invoice after repairs are completed. At this time we are adding a...
Forum - 09/19/2007
... those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on...
Forum - 09/19/2007
We claim 1 qt of Optikleen washer fluid on every PDI. Part number is 1051515 and right now I am submitting it for 4.75 and it pays fine. Remember to use claim type I, complaint code MG and fail code 99. I am not sure on how far back you can go. I just...
Forum - 09/19/2007
PDI fluid adds may be claimed with labor operation Z6999 with the quantity used in net. The technician documentation must support the fluid add on the repair order, including the the fluid added and the quantity. If this has not been submitted for in...
Call to DBC - 07/30/2009
... on finding a particular reason why one of my claims rejected. I checked the VIN, mileage, VIS, opcode, complaint code, failcode, part numbers... you name it. I couldn't figure it out. So, I called and spoke to a very nice foreign woman (srong accent)...
Re: WINS VERSUS DCS - 07/20/2009
... do use WINS for resubmissions as I find it easier to navigate and since Reynolds won't let you "re-open" a claim to correct it, so you would have to manually type everything through DCS anyway. Hope this helps! Welcome to the wonderful, wacky wo...
Beep… Beep… Beep - 07/23/2009
I pulled my little car into the service drive to have a burnt out tail light replaced. The advisor opened an RO and I requested the tech who usually works on my car. That evening I found my car parked nose in along the parts building, across from the...
Re: Body Side Molding replace - 09/03/2009
... etc. I never 'B' auth anything until it rejects except of course for the exact same labor op being re-used. It's surprising the things you think you need it for that you really don't !...
Re: Thank you J&L! - 09/04/2009
... am just waiting to get approval from the presenter before sending the invitations. While I had hoped to hear from him by end of day today, it appears as though it may not be until Tuesday of next week. Mid Michigan Warranty Club Members: Let me know...
GMPP question-repair overlap - 08/19/2009
We have a 2006 Torrent in for overheating. Both cylinder head gaskets are blown, & the thermostat is open. When using the VIN (2CKDL63F366056115) in the LTG, J0507 doesn't show up; both right & left sides are separate (J0500, J0501). I know that there...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis. [/quote] So until an actual repair is made no dye...
Re: GM Certified coverage - 08/18/2009
... pads, >>tires, etc.)" I'd tend to consider a battery a standard wear and tear item. Any other opinions?? ...
Billing Clarification - 06/25/2009
Please note that your June open parts statement will reflect May and June's billing for the Warranty Administration Program. Be assured you are not being billed twice for one month. Thank you.
Re: OLD RECALL #07217 - 06/19/2009
... no charge." Additionally, the recall states to "submit courtesy transportation using normal labor operations for courtesy transportation as indicated in the P&P Manual for vehicles within the New Vehicle Limited Warranty. The amount identified in the...
Re: G-8 CASTER ARM - 04/13/2009
Arm Assembly, Front Control - Lower - Right - Replace OPERATION NUMBER: E3530 LABOR TIME: 0.4 Add OLH to perform alignment.
Injection pump special policy, T5550 - 04/08/2009
Been rejected for "Labor Op does not apply to vehicle (LD). I've researched everything I can think of; base time 3.2 hrs., with A/C - .9, Diag 2.0. = 6.1 hrs. Any thoughts??
Re: BRAKES AND ROTORS - 05/08/2009
... reject for replacing front rotors on a 2006 Buick Terraza with 47076 miles. The reject says Labor Op requires wholesale authorization. Any idea why? Also, during researching the reject I reviewed the brake policy 00-05-22-002L & noticed this statement: "This...
Re: Help!! - 12/31/2008
found an archived message..hopes this helps Subject: Tire Pressure Monitor (TPM) Sensor Replacements -------------------------------------------------------------------------------- Frequently, Tire Pressure Monitoring Sensors are returned through the...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
... these warranty so I can track them. I make sure to make a special note to myself to check the open parts account. Then the office manager takes them off the warranty schedule as they get paid. BTW, I do NOT put a claim in for them....
Little Tiggers - 12/09/2008
... lives 25 miles north of us out in the country. Her vehicle had been parked in a barn on her property. The Service Engine Soon light came on, and Onstar contacted her to bring the vehicle to the dealership for service. She made the appointment and drove...
Re: Warranty Admin. job description - 12/04/2008
... also have a sexist jerk in the mix as well. If he gives you too much flack, I'd go to your fixed ops manager, or your owner and explain. I'm lucky, I don't work for the service manager or the service dept, I work for the comptroller/business manager....
Re: Diesel Coverage Clarification - 01/07/2009
... Codes Tables--Introduction Also has the indicator when you look up the labor op. Wish they'd do that for powertrain too, would save looking it up 2 different places!...
Re: pts warranty - 01/28/2009
... wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem! LOL, you posted this in July when I asked the very same question! I KNEW I read about i...
A Reported Abduction - 01/23/2009
... wrecker driver to ride in the trunk. They were going down the road and the wrecker driver kept opening and closing the trunk. The car traveling behind them saw this and called 911, saying someone was being abducted in the trunk of a car. The police...
Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
[quote] Becky: To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. Becky [/quote] Also, make sure that the punch time supports what you claim. For instance, tech punches .3 for diag then clocks...
A Damsel In Distress - 02/06/2009
... in Normal, IL., halfway between Chicago and St. Louis. Everyone at our dealership watches for opportunities to go the extra mile for our customers. Our assistant service manager, Jon Staats, deserves an award for extraordinary customer service. A customer...
Updated Brake Warranty Procedures - 03/27/2009
... the warranty system failure code section. The bulletin information below and the base brake labor operations have been updated accordingly. Due to this change it is more important than ever to properly maintain your brake lathe (per the Brake Lathe Calibration...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
... [/quote] What about repairs that were initiated prior to this message? We have an RO that was opened 3/13 and the bulletin update is 3/20. ...
Re: Updated Brake Warranty Procedures - 03/27/2009
#00-05-22-002L***REPAIR ORDER REQUIRED DOCUMENTATION Important: When using any one of the brake labor operations listed in this bulletin (except for H9709 -- Brake Burnish), the following two rotor measurements (1. Original Rotor Thickness, 2. Refinished...
Re: Cylinder head gasket replacement - 03/12/2009
... VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine the opcode will show up? [/quote] Note: I was going through my rejects & have a 2006 G6 that we did the exact same repair. My service mgr came up with a time...
Re: Same RO, 2 repair attempts - 03/04/2009
... they should be closed immediately. Lemon law is by # of repair attempts as well as # of days in shop. # of days in shop is calculated by the date the RO was opened to the date the RO is closed. Doesn't matter if the car is gone from the shop after...
Re: PDI-ADVANCED 2-WAY REMOTE START - 03/10/2009
... Status field *Click the Search button The message link will be displayed. Select the message to open it to read or print....
Re: More Global Warranty questions - 02/03/2010
... input daily, you will get paid daily (usually the next business day). Payment will come into your open parts account. Our accounting department requires a copy of the transaction summary so they can match up payments with the RO. We copy them to our...
Re: TRANSPORTATION DAMAGE - 02/10/2010
The Warranty Operations Manual was last issued with the monthly edition of the newsletter in March 2009. Look for an updated 2010 version in the next few months! Kristen/jlwarranty
Re: GW QUESTION cause/complaint codes - 01/18/2010
... we received, GWM users are to submit the Pontiac Maintenance Certificate as follows: Labor operation Code: Z2236 ZSSP Transaction type. Submit as a miscellaneous net item amount & enter the VIN on the warranty claim. Claims for model year vehicles...
Re: PDI Debit - 01/04/2010
Z7000 IS THE PDI LABOR OP, ON MESSAGE G_0000044578 ON CM 061-063 PDI 'S WERE PAID OVER BY 0.2 SUBMITTED, NOV. 27 09 - 12-4-09. ON TODAY'S CREDIT MEMO THEY DEBITED THE DIFFERANCE BACK ON MY OVER PAID PDI'S. I HAD ABOUT 19 PDI'S SHOWING THE DEBIT BACK...
... pads, >>tires, etc.)" I'd tend to consider a battery a standard wear and tear item. Any other opinions?? ...
Billing Clarification - 06/25/2009
Please note that your June open parts statement will reflect May and June's billing for the Warranty Administration Program. Be assured you are not being billed twice for one month. Thank you.
Re: OLD RECALL #07217 - 06/19/2009
... no charge." Additionally, the recall states to "submit courtesy transportation using normal labor operations for courtesy transportation as indicated in the P&P Manual for vehicles within the New Vehicle Limited Warranty. The amount identified in the...
Re: G-8 CASTER ARM - 04/13/2009
Arm Assembly, Front Control - Lower - Right - Replace OPERATION NUMBER: E3530 LABOR TIME: 0.4 Add OLH to perform alignment.
Injection pump special policy, T5550 - 04/08/2009
Been rejected for "Labor Op does not apply to vehicle (LD). I've researched everything I can think of; base time 3.2 hrs., with A/C - .9, Diag 2.0. = 6.1 hrs. Any thoughts??
Re: BRAKES AND ROTORS - 05/08/2009
... reject for replacing front rotors on a 2006 Buick Terraza with 47076 miles. The reject says Labor Op requires wholesale authorization. Any idea why? Also, during researching the reject I reviewed the brake policy 00-05-22-002L & noticed this statement: "This...
Re: Help!! - 12/31/2008
found an archived message..hopes this helps Subject: Tire Pressure Monitor (TPM) Sensor Replacements -------------------------------------------------------------------------------- Frequently, Tire Pressure Monitoring Sensors are returned through the...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
... these warranty so I can track them. I make sure to make a special note to myself to check the open parts account. Then the office manager takes them off the warranty schedule as they get paid. BTW, I do NOT put a claim in for them....
Little Tiggers - 12/09/2008
... lives 25 miles north of us out in the country. Her vehicle had been parked in a barn on her property. The Service Engine Soon light came on, and Onstar contacted her to bring the vehicle to the dealership for service. She made the appointment and drove...
Re: Warranty Admin. job description - 12/04/2008
... also have a sexist jerk in the mix as well. If he gives you too much flack, I'd go to your fixed ops manager, or your owner and explain. I'm lucky, I don't work for the service manager or the service dept, I work for the comptroller/business manager....
Re: Diesel Coverage Clarification - 01/07/2009
... Codes Tables--Introduction Also has the indicator when you look up the labor op. Wish they'd do that for powertrain too, would save looking it up 2 different places!...
Re: pts warranty - 01/28/2009
... wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem! LOL, you posted this in July when I asked the very same question! I KNEW I read about i...
A Reported Abduction - 01/23/2009
... wrecker driver to ride in the trunk. They were going down the road and the wrecker driver kept opening and closing the trunk. The car traveling behind them saw this and called 911, saying someone was being abducted in the trunk of a car. The police...
Re: QUESTION: WARRANTY REPAIR OLH - 01/19/2009
[quote] Becky: To my understanding, if the labor op states 1.5 with an add of .3 for diag the tech gets 1.8 there is no olh. Becky [/quote] Also, make sure that the punch time supports what you claim. For instance, tech punches .3 for diag then clocks...
A Damsel In Distress - 02/06/2009
... in Normal, IL., halfway between Chicago and St. Louis. Everyone at our dealership watches for opportunities to go the extra mile for our customers. Our assistant service manager, Jon Staats, deserves an award for extraordinary customer service. A customer...
Updated Brake Warranty Procedures - 03/27/2009
... the warranty system failure code section. The bulletin information below and the base brake labor operations have been updated accordingly. Due to this change it is more important than ever to properly maintain your brake lathe (per the Brake Lathe Calibration...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
... [/quote] What about repairs that were initiated prior to this message? We have an RO that was opened 3/13 and the bulletin update is 3/20. ...
Re: Updated Brake Warranty Procedures - 03/27/2009
#00-05-22-002L***REPAIR ORDER REQUIRED DOCUMENTATION Important: When using any one of the brake labor operations listed in this bulletin (except for H9709 -- Brake Burnish), the following two rotor measurements (1. Original Rotor Thickness, 2. Refinished...
Re: Cylinder head gasket replacement - 03/12/2009
... VIN J0507 doesn't show up. Maybe if you type go in with the VIN and it has the correct engine the opcode will show up? [/quote] Note: I was going through my rejects & have a 2006 G6 that we did the exact same repair. My service mgr came up with a time...
Re: Same RO, 2 repair attempts - 03/04/2009
... they should be closed immediately. Lemon law is by # of repair attempts as well as # of days in shop. # of days in shop is calculated by the date the RO was opened to the date the RO is closed. Doesn't matter if the car is gone from the shop after...
Re: PDI-ADVANCED 2-WAY REMOTE START - 03/10/2009
... Status field *Click the Search button The message link will be displayed. Select the message to open it to read or print....
Re: More Global Warranty questions - 02/03/2010
... input daily, you will get paid daily (usually the next business day). Payment will come into your open parts account. Our accounting department requires a copy of the transaction summary so they can match up payments with the RO. We copy them to our...
Re: TRANSPORTATION DAMAGE - 02/10/2010
The Warranty Operations Manual was last issued with the monthly edition of the newsletter in March 2009. Look for an updated 2010 version in the next few months! Kristen/jlwarranty
Re: GW QUESTION cause/complaint codes - 01/18/2010
... we received, GWM users are to submit the Pontiac Maintenance Certificate as follows: Labor operation Code: Z2236 ZSSP Transaction type. Submit as a miscellaneous net item amount & enter the VIN on the warranty claim. Claims for model year vehicles...
Re: PDI Debit - 01/04/2010
Z7000 IS THE PDI LABOR OP, ON MESSAGE G_0000044578 ON CM 061-063 PDI 'S WERE PAID OVER BY 0.2 SUBMITTED, NOV. 27 09 - 12-4-09. ON TODAY'S CREDIT MEMO THEY DEBITED THE DIFFERANCE BACK ON MY OVER PAID PDI'S. I HAD ABOUT 19 PDI'S SHOWING THE DEBIT BACK...
Global Training Video Now Available - 01/19/2010
... you are aware of the significant changes that will dramatically affect your service department operations and ultimately your profitability. Watch it here: Global Warranty Management Changes Please post any comments you may have regarding the video,...
Re: GOODWILL - 09/28/2009
... coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty. Anyone have any thoughts on this?...
Re: GLOBAL WARRANTY!! - 11/18/2009
... LOF FOR GMPP SMART CARE CLAIM. WHAT WOULD BE THE CLAIM CODE I WOULD USE??? ALSO WHEN IT SAYS LABOR OP CODE VALUE IS INVALID??? IT DIDN'T REJECT ITS JUST UNACCEPTED??? I GUESS EVERYONE THAT HAS SWITCHED OVER WILL HAVE TO HELP EACHOTHER OUT. IT IS JUST...
GMPP - CLEANING THROTTLE BODY - 11/25/2009
... LEARN SET & REPROGRAMMED THE ECM THIS IS A GMPP CLAIM -- WILL THEY COVER T/B CLEANING, NO LABOR OP TO USE ??...
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... get for regular warranty towing. Most of the time you don't need to Claim Type B the towing labor op line, unless it's an older vehicle, or high mileage. ...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Re: GM Transportation claims - 12/23/2009
... be referring to repair order 24604? Damage to right front door...are you submitting the claim with operation A1230 with all associated labor and damage code 12042? All time in regular hours (inadvertently noted to place in OLH on the Warranty Assistance...
Re: Service Calls - 12/23/2009
... 37, "Dealers can perform their own roadside assistance and receive reimbersement using the labor op; Towing; Z8011 Lockout Service; Z8012 Emergency Fuel Service; Z8013 Jump Start Service; Z8014 Flat Tire; Z8015. I've used these over and over. Merr...
Re: recall for the heated wiper fluid - 06/09/2010
... However, all new vehicles currently in dealer/retailer inventory will be re-invoiced with appropriate dealer credit for the elimination of this feature. According to the GM message released yesterday afternoon, the affected vehicles will have the history...
Invalid Technician GMIN - 06/07/2010
... I keep getting the error "Invalid Technician GMIN". I contacted DBC and there is a "case" opened. It is now going on week 3 of this case being unresolved, and the person who I spoke with calls me each Friday to let me know they are still trying to figure...
Re: Help with SATURN car care maitenance plan - 05/12/2010
... LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER & BOTH AIR FILTERS AS NEEDED (THIS LABOR OP DOES NOT INCLUDE TIRE ROTATION). HOPE THIS HELPS. ...
LTG SUBSECTION ???? - 07/15/2010
I HAVE A 2009 EXPRESS PASS VAN (1GAHG35K491178021) I PULLED UP "BY VIN" LABOR OP K7040 FOR PT#17803871 T/CV REM --- THE CLAIM REJECTED FOR "VEH NOT COMPATIBLE WITH LABOR CODE K7040 (LTG SUBSECTION) --- WHERE IS THE LTG SUBSECTION
Endgate molding - 2009 Silverado - 08/28/2010
searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help"
Dye test - 07/09/2010
I know this has probably been asked We are working on 2008 Chevrolet Impala, customer complains of coolant leak, we can not find a leak, installed dye and customer to drive. Is there an op for the dye test? Thanks for any help!
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
I haven't had the chance to do it yet, but at home, I open a new file in "My Pictures" give it a name, then in the upper left, "Get doc from camera or scanner. I then name the document and preview it before the scan, then it goes to the file I had created...
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
... bring it back? Just wondering why if they can update the LTG monthly it still shows up for some ops....
Re: Goodwill on Special Policy 07187C - 04/07/2010
... then H-route it with comments that FOM approved it. I'm guessing they have excluded that labor op from goodwill since the Special Policy states the cutoff is 80,000 miles....
Re: REYNOLDS USERS! - 04/08/2010
... TO THE JOB CARD IN RO CLOSE OUT (3651) AND ACCESS THE PL=PARTS/LABOR SCREEN. SELECT THE LINE LABOR OP/?/?? AND ENTER ? TO ACCESS THE LABOR TIME GUIDE. SEARCH ANY WAY YOU LIKE TO GET BACK TO THE LOP CODE YOU SELECTED EARLIER. LOOK AT THE LHRS AND OHRS...
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
Rhonda, my computer is acting up this morning and won't pull your question back up, so I hope this gets to you. For PDI reimbursement for use labor op Z6998, the time for the work done goes in additional time, not base time and transaction type is ZPDI....
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... the procedure to do an add credit to the original labor line since Global will not allow the Z ops for rental on it's own-it's a net item category. If you look at G_0000050657 (Global Warranty Clarification Bulletin #2) it gives the procedure for debiting/adding...
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
... claiming the adm time and core charge on its lines. If this was all submitted under the same labor op i would think it should pay. However if you submitted one line (transaction) for the pump and another for the injectors then you should be claiming...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
... been some confusion regarding the submission of transactions that include Part Expediting. Labor Operations Z5000 and Z5001 have been eliminated in the new GWM system. When entering a part that was obtained from another local dealer, to resolve an issue...
Re: Volt: sequence update not calibrated - 12/20/2011
[quote] GMNL09526: Not a clue.... any asst welcome Volt: delay charge "inop" / lights come on to indicate charge working, immediate charge works ok. cust states was working fine until another deler performed #11137 reprogram multiple modules..... after...
Re: PONTIAC G6 - CALIBRATION - 12/20/2011
... didn't apply, I think I would probably use the Steering Wheel Torque Input Sensor as the nearest opcode....
Re: STEERING COLUMN NOISE - 12/02/2011
I think I've used the lower steering column bearing as a closest to labor op in the past. Will probably need to reduce the time though. E7620 Steering Shaft Lower Bearing Replacement Effective Date: Dec 1, 2011 LABOR CODE: E7620 Base LABOR TIME: 0....
... you are aware of the significant changes that will dramatically affect your service department operations and ultimately your profitability. Watch it here: Global Warranty Management Changes Please post any comments you may have regarding the video,...
Re: GOODWILL - 09/28/2009
... coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty. Anyone have any thoughts on this?...
Re: GLOBAL WARRANTY!! - 11/18/2009
... LOF FOR GMPP SMART CARE CLAIM. WHAT WOULD BE THE CLAIM CODE I WOULD USE??? ALSO WHEN IT SAYS LABOR OP CODE VALUE IS INVALID??? IT DIDN'T REJECT ITS JUST UNACCEPTED??? I GUESS EVERYONE THAT HAS SWITCHED OVER WILL HAVE TO HELP EACHOTHER OUT. IT IS JUST...
GMPP - CLEANING THROTTLE BODY - 11/25/2009
... LEARN SET & REPROGRAMMED THE ECM THIS IS A GMPP CLAIM -- WILL THEY COVER T/B CLEANING, NO LABOR OP TO USE ??...
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... get for regular warranty towing. Most of the time you don't need to Claim Type B the towing labor op line, unless it's an older vehicle, or high mileage. ...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Re: GM Transportation claims - 12/23/2009
... be referring to repair order 24604? Damage to right front door...are you submitting the claim with operation A1230 with all associated labor and damage code 12042? All time in regular hours (inadvertently noted to place in OLH on the Warranty Assistance...
Re: Service Calls - 12/23/2009
... 37, "Dealers can perform their own roadside assistance and receive reimbersement using the labor op; Towing; Z8011 Lockout Service; Z8012 Emergency Fuel Service; Z8013 Jump Start Service; Z8014 Flat Tire; Z8015. I've used these over and over. Merr...
Re: recall for the heated wiper fluid - 06/09/2010
... However, all new vehicles currently in dealer/retailer inventory will be re-invoiced with appropriate dealer credit for the elimination of this feature. According to the GM message released yesterday afternoon, the affected vehicles will have the history...
Invalid Technician GMIN - 06/07/2010
... I keep getting the error "Invalid Technician GMIN". I contacted DBC and there is a "case" opened. It is now going on week 3 of this case being unresolved, and the person who I spoke with calls me each Friday to let me know they are still trying to figure...
Re: Help with SATURN car care maitenance plan - 05/12/2010
... LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER & BOTH AIR FILTERS AS NEEDED (THIS LABOR OP DOES NOT INCLUDE TIRE ROTATION). HOPE THIS HELPS. ...
LTG SUBSECTION ???? - 07/15/2010
I HAVE A 2009 EXPRESS PASS VAN (1GAHG35K491178021) I PULLED UP "BY VIN" LABOR OP K7040 FOR PT#17803871 T/CV REM --- THE CLAIM REJECTED FOR "VEH NOT COMPATIBLE WITH LABOR CODE K7040 (LTG SUBSECTION) --- WHERE IS THE LTG SUBSECTION
Endgate molding - 2009 Silverado - 08/28/2010
searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help"
Dye test - 07/09/2010
I know this has probably been asked We are working on 2008 Chevrolet Impala, customer complains of coolant leak, we can not find a leak, installed dye and customer to drive. Is there an op for the dye test? Thanks for any help!
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/05/2010
I haven't had the chance to do it yet, but at home, I open a new file in "My Pictures" give it a name, then in the upper left, "Get doc from camera or scanner. I then name the document and preview it before the scan, then it goes to the file I had created...
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
... bring it back? Just wondering why if they can update the LTG monthly it still shows up for some ops....
Re: Goodwill on Special Policy 07187C - 04/07/2010
... then H-route it with comments that FOM approved it. I'm guessing they have excluded that labor op from goodwill since the Special Policy states the cutoff is 80,000 miles....
Re: REYNOLDS USERS! - 04/08/2010
... TO THE JOB CARD IN RO CLOSE OUT (3651) AND ACCESS THE PL=PARTS/LABOR SCREEN. SELECT THE LINE LABOR OP/?/?? AND ENTER ? TO ACCESS THE LABOR TIME GUIDE. SEARCH ANY WAY YOU LIKE TO GET BACK TO THE LOP CODE YOU SELECTED EARLIER. LOOK AT THE LHRS AND OHRS...
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
Rhonda, my computer is acting up this morning and won't pull your question back up, so I hope this gets to you. For PDI reimbursement for use labor op Z6998, the time for the work done goes in additional time, not base time and transaction type is ZPDI....
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
... the procedure to do an add credit to the original labor line since Global will not allow the Z ops for rental on it's own-it's a net item category. If you look at G_0000050657 (Global Warranty Clarification Bulletin #2) it gives the procedure for debiting/adding...
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
... claiming the adm time and core charge on its lines. If this was all submitted under the same labor op i would think it should pay. However if you submitted one line (transaction) for the pump and another for the injectors then you should be claiming...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
... been some confusion regarding the submission of transactions that include Part Expediting. Labor Operations Z5000 and Z5001 have been eliminated in the new GWM system. When entering a part that was obtained from another local dealer, to resolve an issue...
Re: Volt: sequence update not calibrated - 12/20/2011
[quote] GMNL09526: Not a clue.... any asst welcome Volt: delay charge "inop" / lights come on to indicate charge working, immediate charge works ok. cust states was working fine until another deler performed #11137 reprogram multiple modules..... after...
Re: PONTIAC G6 - CALIBRATION - 12/20/2011
... didn't apply, I think I would probably use the Steering Wheel Torque Input Sensor as the nearest opcode....
Re: STEERING COLUMN NOISE - 12/02/2011
I think I've used the lower steering column bearing as a closest to labor op in the past. Will probably need to reduce the time though. E7620 Steering Shaft Lower Bearing Replacement Effective Date: Dec 1, 2011 LABOR CODE: E7620 Base LABOR TIME: 0....
Re: Tire pressure sensor clarification - 10/26/2011
I use this (unless it is simply a low tire psi due to weather or similar): E0716 Diagnostic System Check - Tire Pressure Monitoring Effective Date: Oct 1, 2011 OPERATION NUMBER: E0716 LABOR TIME: 0.3
OIL FILTER CAP SEAL "O-RING" REPLACEMENT - 11/15/2011
Looking for a labor op for PT#55353326 / oil filter cap seal "o-ring" for a 2010 Chev Aveo .... closest I can find is J0950 / oil filter or J0960 / oil filter adapter ????? Thanks ahead for any suggestions ??
Service Call - 11/21/2011
... used to submit the warranty before I started working here. He claims that GM has/had an opcode that allows for a "service call". Example- Customer calls to say vehicle won't start. Sent tech to customer residence & he checks the battery, no problem...
Re: Service Call - 11/21/2011
You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE ...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. [/quote] Roadside is actually for the term of powertrain coverage also. P&P Art. 1.1.1.1: Roadside...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
... rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm) [/quote] That might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what you are supposed to. I'm surprised it won't let you correct the first reject...
Re: 2010 CAMARO - STRIPE - 10/11/2011
Over time you will find that there simply isn't enough space to put every labor op that applies to every group number, so.... I started hand-writing in the ones I use often. You just need to use the one closest to the part you are submitting for. I...
Re: 2010 TAHOE - RECALIBRATED HVAC - 10/05/2011
... Warranty Claim Code was on a prior programming event, use the follow steps to retrieve the code. Open up TIS on computer used to program the vehicle Select and start "Service Programming System (SPS)" Select "Settings" Select "Warranty Claim Code" t...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
... Program. Warranty Claims For Warranty windshield replacement use published time for labor operation C0034 Class, Windshield - One Piece - Replace. Unless otherwise specified in a bulletin, glass warranty items are eligible for a 0.2 hour administrative...
Re: Is there something wrong with SI? - 06/08/2011
We didn't experience any problems. Try going to "Tools" in the top bar of your computer and go to "Internet Options". Then delete your history & temporary files. Go to settings, select all and delete the cookies. Sometimes when having issues with...
2011 Malibu paint issue - 07/21/2011
We have a customer whose 2011 Malibu paint scratched at the top of all 4 door jambs. It appears as though the weatherstrip seals were the culprit. Our bodyshop tech states that the flex of the vehicle while driving, along with dust & debris causes this...
Re: warranty parts debits - 08/12/2011
... Eight months later and 6 separate submissions, it was again denied. Don't waste your time. (in my opinion) I will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off...
09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
I HAVE AN 2009 MALIBU VIN#1G1ZH57B194266629 UNABLE TO LOCATE A LABOR OP FOR PT#25921422 / I/P ACCESSORY MOLDING ASSY HAVE LOOKED IN SI UNDER: ACCESSORY ??, INSTRUMENT PANEL ?? NOTHING IS LOOKING CORRECT SUGGESTIONS APPRECIATED !!!!!
Volt - Flat tire - 08/22/2011
I have a Volt which we auth a one-time goodwill to fix the flat, found nec to replace the PT#20927667/cntnr-slt I pulled up "Tire" in SI & totally got confused by all the interesting labor ops I found, but nothing for "repair" Please help
Re: Do you check.....? - 02/25/2011
... month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest...
Re: Core Return - 02/28/2011
... previously paid transaction 001084436173. I attempted the other suggestion as well and the labor op code would not accept. This is a weird one, I can't find anything in writing about this type of situation either....
Re: CADILLAC: idle speed control actuator ??? - 03/01/2011
Idle Air Control Valve Replacement OPERATION NUMBER: J5542 LABOR TIME: 0.2 Coverage Code: Emission E Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 perhaps?
CADILLAC: idle speed control actuator ??? - 02/23/2011
I have a 1992 Cadillac Seville -- Vin #1G6KS53B2NU815719 I am trying to locate a labor op for the Idle Speed Control Actuator - PT#17112599 Thanks for any asst.....
Re: Requirements - 02/10/2011
... any other pertinent info gets attached to this form; this form stays on my desk. I fill out the opcode and time section & provide it to the tech so they can get the engine or transmission coming from PQC. We learned the hard way when an engine cla...
April Fools - 04/01/2011
... in a storage room. As he did a cautious inspection thru the office, the big surprise was when he opened the storage room door. It was a fun prank that included everyone at the office and who doesn't like pranking the boss? Chances are there are a few...
partial warranty block? - 04/07/2011
Here's a first for me....I have a 2007 Colorado with a "Powertrain Restriction" Blocked ops F0023 - F9970, J001 - J8000 and K0040 - K7800. I have not run into this one previously. DBC could not answer. Anyone out there help? thanks, Brian
authorization question - 08/30/2010
... 2010 and prior model years. • Tires replaced after 24,000 miles require approval from the Fixed Operations Manager on 2010 and prior model years. Does anyone have the bulletin number that explains this? I would LOVE to print it out for the advisors...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your F.O.M. and...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your F.O.M. and...
I use this (unless it is simply a low tire psi due to weather or similar): E0716 Diagnostic System Check - Tire Pressure Monitoring Effective Date: Oct 1, 2011 OPERATION NUMBER: E0716 LABOR TIME: 0.3
OIL FILTER CAP SEAL "O-RING" REPLACEMENT - 11/15/2011
Looking for a labor op for PT#55353326 / oil filter cap seal "o-ring" for a 2010 Chev Aveo .... closest I can find is J0950 / oil filter or J0960 / oil filter adapter ????? Thanks ahead for any suggestions ??
Service Call - 11/21/2011
... used to submit the warranty before I started working here. He claims that GM has/had an opcode that allows for a "service call". Example- Customer calls to say vehicle won't start. Sent tech to customer residence & he checks the battery, no problem...
Re: Service Call - 11/21/2011
You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE ...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. [/quote] Roadside is actually for the term of powertrain coverage also. P&P Art. 1.1.1.1: Roadside...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
... rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm) [/quote] That might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what you are supposed to. I'm surprised it won't let you correct the first reject...
Re: 2010 CAMARO - STRIPE - 10/11/2011
Over time you will find that there simply isn't enough space to put every labor op that applies to every group number, so.... I started hand-writing in the ones I use often. You just need to use the one closest to the part you are submitting for. I...
Re: 2010 TAHOE - RECALIBRATED HVAC - 10/05/2011
... Warranty Claim Code was on a prior programming event, use the follow steps to retrieve the code. Open up TIS on computer used to program the vehicle Select and start "Service Programming System (SPS)" Select "Settings" Select "Warranty Claim Code" t...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
... Program. Warranty Claims For Warranty windshield replacement use published time for labor operation C0034 Class, Windshield - One Piece - Replace. Unless otherwise specified in a bulletin, glass warranty items are eligible for a 0.2 hour administrative...
Re: Is there something wrong with SI? - 06/08/2011
We didn't experience any problems. Try going to "Tools" in the top bar of your computer and go to "Internet Options". Then delete your history & temporary files. Go to settings, select all and delete the cookies. Sometimes when having issues with...
2011 Malibu paint issue - 07/21/2011
We have a customer whose 2011 Malibu paint scratched at the top of all 4 door jambs. It appears as though the weatherstrip seals were the culprit. Our bodyshop tech states that the flex of the vehicle while driving, along with dust & debris causes this...
Re: warranty parts debits - 08/12/2011
... Eight months later and 6 separate submissions, it was again denied. Don't waste your time. (in my opinion) I will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off...
09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
I HAVE AN 2009 MALIBU VIN#1G1ZH57B194266629 UNABLE TO LOCATE A LABOR OP FOR PT#25921422 / I/P ACCESSORY MOLDING ASSY HAVE LOOKED IN SI UNDER: ACCESSORY ??, INSTRUMENT PANEL ?? NOTHING IS LOOKING CORRECT SUGGESTIONS APPRECIATED !!!!!
Volt - Flat tire - 08/22/2011
I have a Volt which we auth a one-time goodwill to fix the flat, found nec to replace the PT#20927667/cntnr-slt I pulled up "Tire" in SI & totally got confused by all the interesting labor ops I found, but nothing for "repair" Please help
Re: Do you check.....? - 02/25/2011
... month I ask our used car sales manager for a list of used in-stock vehicles. I check each VIN for open recalls and any other info (salvage titles, warranty blocks, etc). We have generated some work in the shop by doing this. Just thought I would suggest...
Re: Core Return - 02/28/2011
... previously paid transaction 001084436173. I attempted the other suggestion as well and the labor op code would not accept. This is a weird one, I can't find anything in writing about this type of situation either....
Re: CADILLAC: idle speed control actuator ??? - 03/01/2011
Idle Air Control Valve Replacement OPERATION NUMBER: J5542 LABOR TIME: 0.2 Coverage Code: Emission E Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 perhaps?
CADILLAC: idle speed control actuator ??? - 02/23/2011
I have a 1992 Cadillac Seville -- Vin #1G6KS53B2NU815719 I am trying to locate a labor op for the Idle Speed Control Actuator - PT#17112599 Thanks for any asst.....
Re: Requirements - 02/10/2011
... any other pertinent info gets attached to this form; this form stays on my desk. I fill out the opcode and time section & provide it to the tech so they can get the engine or transmission coming from PQC. We learned the hard way when an engine cla...
April Fools - 04/01/2011
... in a storage room. As he did a cautious inspection thru the office, the big surprise was when he opened the storage room door. It was a fun prank that included everyone at the office and who doesn't like pranking the boss? Chances are there are a few...
partial warranty block? - 04/07/2011
Here's a first for me....I have a 2007 Colorado with a "Powertrain Restriction" Blocked ops F0023 - F9970, J001 - J8000 and K0040 - K7800. I have not run into this one previously. DBC could not answer. Anyone out there help? thanks, Brian
authorization question - 08/30/2010
... 2010 and prior model years. • Tires replaced after 24,000 miles require approval from the Fixed Operations Manager on 2010 and prior model years. Does anyone have the bulletin number that explains this? I would LOVE to print it out for the advisors...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your F.O.M. and...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your F.O.M. and...
Re: Saturn Service Contract with Trans service - 01/20/2011
I got the labor op from my service advisor who had, I thought, called it in. I didn't question it. Our GMPP rep emailed me and said it wouldn't fly because most of their AT services were around 75.00. I guess I'll go with M0017 at $75.00. Better than...
Saturn Trans Service MIC code - 01/04/2011
I was rejected for labor op Moo61 for a Saturn Transmission Service. Net item exceeds allowance. This was my first Saturn Trans Service claim, anyone had any issues? Got any suggestions? Thanks, Brian
Recall 09184 - 11/30/2010
... to ask or where to look? Our customer is expecting a return call from me. Also, the recall is open for his vehicle....
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
... Global Warranty Management System (GWM) and are to use the following codes: Labor Operation Code: Z2270 ZSSP Transaction Type Submit as a Miscellaneous Net item Amount Enter the Vehicle Identification Number...
Re: SULEV Emission Limited Warranty - 12/10/2010
... through 2006 MY. So, my reading is that if it is registered in the above states and the Labor Op shows the E1 coverage indicator it is covered under that SULEV emissions warranty. ...
Re: DMA Authorization Form - 12/15/2010
Solved the problem. Got the form from my Area Manager. It has no DMA designation anywhere.....It's called "Fixed Operations Manager Authorization." (Dealership Service Management Template) Fill in the blanks and send it back by email. This is the third...
You Could Win $250 Visa Gift Card - We need your warranty success story! - 12/16/2010
Have you been able to improve your warranty operations with the Warranty Administration Program (including newsletter, publications, forum, etc)? Have you recouped a significant amount of money as a result of something you learned from the program? Have...
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
... We are awesome! We can find anything with perserverance! HAhaha! When in doubt, use the NEAREST opcode. ...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
... missed parts! Be patient with the parts department. I've worked in ours and it is hectic from open to close.... ...
Re: CBG PRE-OWNED LIMITED - 01/24/2012
... I kept reading it states under DMS instructions for tracking customer retention Metrics (pg#36 of operations guide) to enter any addt costs to dealership beyond $35 as "I=Internal" in your DMS.. & thats where I lost them (not a clue how I do that) .........
Need help coding - 03/26/2012
... replace yaw/lateral accelrometor sensor. If dtc resets, replace EBCM. Ok, did both. What opcode would you use? H2580 Yaw Sensor with OLH for EBCM, or H2503 EBCM with OLH for yaw, or separate them both? Appreciate any input on this one..... Than...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
... Review TSB#07-00-89-037D for any questions regarding courtesy transportation. There are other options you can provide other than a rental. I usually stick to the rule of thumb: if the vehicle is under the BASIC warranty rental is available. ...
CBG Certified Pre-Owned Limited (VS) Bulbs - 04/11/2012
I have a 2008 HHR which has the CBG Certified Pre-owned Limited We had to replace a stop/brake bulb #N0760 .2 When I read the "CBG Certified Pre-Owned Manual" under Maint-Wear items I dont see bulbs listed... when I look thru Appendix-B under the "N"...
Re: GM Dealer Rent-A-Car - 04/06/2012
... this policy is NOT part of their warranty, but a COURTESY that GM is providing and has kept the option to eliminate at any time....
Re: RESET ALCOHOL CONTENT ??? - 05/03/2012
... test? Looking for evap leak? If you have a DTC that shows a potential leak, try using CCND opcode J9992 (Customer Concern Not Duplicated (CCND) - Engine Malfunction Indicator Lamp (MIL) Active) OR L9995 (Customer Concern Not Duplicated (CCND) -...
Re: WPC returns - 04/18/2012
... actual request and will require a name typed in the one block. PRINT that form for at least two copies. One you must highlight the transaction number and that goes back with the part and then I keep a copy with the job card signed by the parts department...
Re: gm message G-0000135297 - 10/30/2012
I found the message you were looking for, however I did not see labor Op z2390. Here is what is listed: Z2397 for Buick Z2398 for GMC * 20 for conventional/dexos * 45 for Diesel Oil Not sure if this is what you were looking for or not.
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
... to the above fixed reimbursement amounts will be subject to debit of the access amount." Labor Op: z2342 Transaction Type: zssp Reimbursement: miscellaneous net item ***coupon must be redeemed by 9/30/12. Kristen/jlwarranty...
Re: Process for over the counter parts - 11/09/2012
We always open a repair order even for an over the counter part replacement, just put the information in the write up that it's an over the counter part with the appropriate information, and attach a copy of the original parts invoice to the RO. About...
Re: Sublet - 07/17/2013
... r-r on the headliner to find the stationary moon roof leaking and then we sublet to the glass shop. We paid our tech partial time of the labor op for the headliner r-r so the claim had base labor, parts for the glass we took to the glass shop and a...
Re: Need HELP! - 08/08/2013
Ummmmmm... you need to make sure your DMA is brought into the loop on this. To code your claim: You will use the failure of the AC drain. Then you will use " Other Labor Hours " on the same line plus any parts needed on the same line to claim your...
SOMETHING'S MISSING ON 2013 SONIC PDI HELP CARD - 08/13/2013
... THIS IS FROM GM SERVICE INFORMATION (8/8/2013) 0590032 PDI - Dealer Installed - Factory Invoiced Options Effective Date: Aug 1, 2013 LABOR CODE: 0590032 To Install Grille (VAS) ADD TIME: 0.8 ...
Re: Secial Coverage 13091 - 06/12/2013
... back to the V2806 and trans field action claim and it went thru [/quote] V2806 is, actually, the Op Code for #13079. You may get an error for appropriate Recall, depending on which one is listed for that vehicle. HTH...
mean people - 04/04/2013
Isn't it nice how the people at DBC are so pleasant when you call in? Right! Especially on a T-claim. It's rare that I call in and in my opinion they are there to help us, that's what they do. That's why they have jobs. When they were hired on they were...
Re: Parts warranty on a Policy transaction - 04/11/2013
... as repeat repair. all we can do is put in out comments that it is a defective parts warranty, hopfully when the new numbered labor ops start this will stop the problem?...
I got the labor op from my service advisor who had, I thought, called it in. I didn't question it. Our GMPP rep emailed me and said it wouldn't fly because most of their AT services were around 75.00. I guess I'll go with M0017 at $75.00. Better than...
Saturn Trans Service MIC code - 01/04/2011
I was rejected for labor op Moo61 for a Saturn Transmission Service. Net item exceeds allowance. This was my first Saturn Trans Service claim, anyone had any issues? Got any suggestions? Thanks, Brian
Recall 09184 - 11/30/2010
... to ask or where to look? Our customer is expecting a return call from me. Also, the recall is open for his vehicle....
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
... Global Warranty Management System (GWM) and are to use the following codes: Labor Operation Code: Z2270 ZSSP Transaction Type Submit as a Miscellaneous Net item Amount Enter the Vehicle Identification Number...
Re: SULEV Emission Limited Warranty - 12/10/2010
... through 2006 MY. So, my reading is that if it is registered in the above states and the Labor Op shows the E1 coverage indicator it is covered under that SULEV emissions warranty. ...
Re: DMA Authorization Form - 12/15/2010
Solved the problem. Got the form from my Area Manager. It has no DMA designation anywhere.....It's called "Fixed Operations Manager Authorization." (Dealership Service Management Template) Fill in the blanks and send it back by email. This is the third...
You Could Win $250 Visa Gift Card - We need your warranty success story! - 12/16/2010
Have you been able to improve your warranty operations with the Warranty Administration Program (including newsletter, publications, forum, etc)? Have you recouped a significant amount of money as a result of something you learned from the program? Have...
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
... We are awesome! We can find anything with perserverance! HAhaha! When in doubt, use the NEAREST opcode. ...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
... missed parts! Be patient with the parts department. I've worked in ours and it is hectic from open to close.... ...
Re: CBG PRE-OWNED LIMITED - 01/24/2012
... I kept reading it states under DMS instructions for tracking customer retention Metrics (pg#36 of operations guide) to enter any addt costs to dealership beyond $35 as "I=Internal" in your DMS.. & thats where I lost them (not a clue how I do that) .........
Need help coding - 03/26/2012
... replace yaw/lateral accelrometor sensor. If dtc resets, replace EBCM. Ok, did both. What opcode would you use? H2580 Yaw Sensor with OLH for EBCM, or H2503 EBCM with OLH for yaw, or separate them both? Appreciate any input on this one..... Than...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
... Review TSB#07-00-89-037D for any questions regarding courtesy transportation. There are other options you can provide other than a rental. I usually stick to the rule of thumb: if the vehicle is under the BASIC warranty rental is available. ...
CBG Certified Pre-Owned Limited (VS) Bulbs - 04/11/2012
I have a 2008 HHR which has the CBG Certified Pre-owned Limited We had to replace a stop/brake bulb #N0760 .2 When I read the "CBG Certified Pre-Owned Manual" under Maint-Wear items I dont see bulbs listed... when I look thru Appendix-B under the "N"...
Re: GM Dealer Rent-A-Car - 04/06/2012
... this policy is NOT part of their warranty, but a COURTESY that GM is providing and has kept the option to eliminate at any time....
Re: RESET ALCOHOL CONTENT ??? - 05/03/2012
... test? Looking for evap leak? If you have a DTC that shows a potential leak, try using CCND opcode J9992 (Customer Concern Not Duplicated (CCND) - Engine Malfunction Indicator Lamp (MIL) Active) OR L9995 (Customer Concern Not Duplicated (CCND) -...
Re: WPC returns - 04/18/2012
... actual request and will require a name typed in the one block. PRINT that form for at least two copies. One you must highlight the transaction number and that goes back with the part and then I keep a copy with the job card signed by the parts department...
Re: gm message G-0000135297 - 10/30/2012
I found the message you were looking for, however I did not see labor Op z2390. Here is what is listed: Z2397 for Buick Z2398 for GMC * 20 for conventional/dexos * 45 for Diesel Oil Not sure if this is what you were looking for or not.
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
... to the above fixed reimbursement amounts will be subject to debit of the access amount." Labor Op: z2342 Transaction Type: zssp Reimbursement: miscellaneous net item ***coupon must be redeemed by 9/30/12. Kristen/jlwarranty...
Re: Process for over the counter parts - 11/09/2012
We always open a repair order even for an over the counter part replacement, just put the information in the write up that it's an over the counter part with the appropriate information, and attach a copy of the original parts invoice to the RO. About...
Re: Sublet - 07/17/2013
... r-r on the headliner to find the stationary moon roof leaking and then we sublet to the glass shop. We paid our tech partial time of the labor op for the headliner r-r so the claim had base labor, parts for the glass we took to the glass shop and a...
Re: Need HELP! - 08/08/2013
Ummmmmm... you need to make sure your DMA is brought into the loop on this. To code your claim: You will use the failure of the AC drain. Then you will use " Other Labor Hours " on the same line plus any parts needed on the same line to claim your...
SOMETHING'S MISSING ON 2013 SONIC PDI HELP CARD - 08/13/2013
... THIS IS FROM GM SERVICE INFORMATION (8/8/2013) 0590032 PDI - Dealer Installed - Factory Invoiced Options Effective Date: Aug 1, 2013 LABOR CODE: 0590032 To Install Grille (VAS) ADD TIME: 0.8 ...
Re: Secial Coverage 13091 - 06/12/2013
... back to the V2806 and trans field action claim and it went thru [/quote] V2806 is, actually, the Op Code for #13079. You may get an error for appropriate Recall, depending on which one is listed for that vehicle. HTH...
mean people - 04/04/2013
Isn't it nice how the people at DBC are so pleasant when you call in? Right! Especially on a T-claim. It's rare that I call in and in my opinion they are there to help us, that's what they do. That's why they have jobs. When they were hired on they were...
Re: Parts warranty on a Policy transaction - 04/11/2013
... as repeat repair. all we can do is put in out comments that it is a defective parts warranty, hopfully when the new numbered labor ops start this will stop the problem?...
Re: Parts warranty on a Policy transaction - 04/11/2013
... as repeat repair. all we can do is put in out comments that it is a defective parts warranty, hopfully when the new numbered labor ops start this will stop the problem? [/quote] Thanks for the input. I did mark it as a repeat repair (left it as a...
Giant Claim- Need help! - 10/03/2017
... thought was to leave it all on one line, except for the part warranty line, and the main labor op be the engine replacement and then everything else is OLH but I'm honestly just not sure, I've never had anything like this and i just need some input on...
Forum - 10/12/2017
0590072 is your op code ZPDI you'll have to go to SI to ck LTG for time or your warranty schedule should have it if it's pre-paid to your Dealership
Forum - 10/26/2017
UPDATE! We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of Recall Bulletins 16007 and 17287, the reprogramming procedure...
Forum - 10/04/2017
... component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to replace the other components (with reduction for overlap, if any). Service management authorization for OLH and excessive...
Forum - 10/17/2017
... is correct and the Mileage is correct. Does it show Powertrain applicable? 2nd-Determine LOP 3rd-Go into Labor Time Guide for your vehicle then, Preface then, Coverage Code Tables then, Powertrain Coverage Code Table, is your Labor Operation...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... these vehicles at the same time may result in complaints of poor drivability. However, the labor op to program both modules at the same time is restricted to 2017 MY only. I believe this is an error because 17419 only applies to MY 2018. I have contacted...
Forum - 11/21/2017
This may be resolved by adjusting Compatibility View settings. In Internet Explorer, navigate to www.autopartners.net. Press “Alt” on the keyboard. A menu bar will appear below the open tabs and lists: File, Edit, View, Favorites, Tools,...
Forum - 11/08/2017
Shop Supplies and Waste Disposal Fees Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are considered to be part of Service Agent's overall fixed operation expense and are not considered...
Forum - 11/16/2017
Update! Recall 17337-01 has been revised: Labor operation 9102934 now allows ECM and TCM reprogramming for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed...
What Would You Do - 10/17 - 09/27/2017
... administrator with the job card which included several printouts from the LTG, including labor operation 1020210 Headlining Trim Panel Replacement, 2023590 Rear Window Replacement, 2020380 Windshield Replacement, 1040150 Windshield Side Garnish Molding...
What Would You Do - 09/17 - 08/22/2017
... the toe. The warranty administrator submitted the transaction with the special coverage labor operation, appropriate labor, OLH for the gear, and all required parts associated with the repair. The technician comments supported the replacement of...
Forum - 05/04/2017
... bulletins or field actions, when multiple VINs are worked on at once, the VIN list from the “Open Recall Report”, or an Investigate Vehicle History (IVH) screen print must be attached to the job card. (Per Article 3.3, the documentation...
Forum - 04/26/2017
... Document ID 4738838 in the "Enter a Document ID" field. (The document is the LTG page for labor operation 0590062)....
Forum - 04/26/2017
... on there way, they come back for install of headliner, new JC, now you should use the same op as original leak, lamp, but you will now need a (R) for repeat repair, this is why you put in a rental... HERE IS UPDATE FROM GM:. If a vehicle leaves, the...
Forum - 04/24/2017
RE: 0590062: please refer to Global Document ID 4738838 : Labor Operation 0590062 DEF Top Off at PDI. As dlaw645 mentioned, in an excessive net situation, review the technician's comments supporting the quantity added during top off as well as the DEF...
Forum - 05/30/2017
... submitted a transaction for the replacement of the headliner on a new job card with the labor operation for the third brake lamp. All of the labor associated with the repair (replacement of the headliner) was claimed as OLH-consequential damage. A causal...
Forum - 05/25/2017
... the third quarter of 2016) resulting from a VIN/VINs reported as sold with an open safety or non-compliance recall. Unfortunately I don't have further detail or documentation. Kristen/jlwarranty ...
Forum - 05/26/2017
... Tool returns a participation amount as the full value of the repair (no assistance) and the dealer opts to offer policy assistance, DMA pre-approval must be obtained. Any deviation from the GM participation amount or range provided requires approval...
Forum - 06/05/2017
... reporting are excluded (Example exclusions: Customer Enthusiasm, Policy and Recalls,Goodwill Labor Operations)." Global Warranty Management User Manual: Article 6.4.2 Service Agent Summary Page....
Forum - 05/05/2017
Hi Kristen, So we received an email with our audit results back, and I as hoping you could help me out with a few questions. To make matters even worse, my service manager and I are completely new to warranties so we clearly have no idea what we...
Forum - 06/05/2017
... When a single separate component fails and damages another component/components, utilize the labor operationassociated with the source component (casual part). All parts and labor associated would be claimed on the same transaction, utilizing OLH asnecessary...
Forum - 06/30/2017
Thanks everyone for the responses! This particular VIN was a CPO vehicle, which requires the performance of all open or incomplete required field actions of any kind, including Service Update Bulletins (including expired SUBs). For a non-CPO situation;...
What Would You Do - 07/17 - 06/19/2017
... and completed a cylinder balance test. Engine vibration frequency was also checked with the pico scope. The technician then removed the transmission to inspect the flywheel. It was at this point that the technician found the cause of failure with...
What Would You Do - 08/17 - 07/25/2017
... to set the control to different modes during the test drive. The concern did not re-occur while operating in different modes. The technician documented that the condition is normal in defrost mode. Service management authorized for OLH due to the...
... as repeat repair. all we can do is put in out comments that it is a defective parts warranty, hopfully when the new numbered labor ops start this will stop the problem? [/quote] Thanks for the input. I did mark it as a repeat repair (left it as a...
Giant Claim- Need help! - 10/03/2017
... thought was to leave it all on one line, except for the part warranty line, and the main labor op be the engine replacement and then everything else is OLH but I'm honestly just not sure, I've never had anything like this and i just need some input on...
Forum - 10/12/2017
0590072 is your op code ZPDI you'll have to go to SI to ck LTG for time or your warranty schedule should have it if it's pre-paid to your Dealership
Forum - 10/26/2017
UPDATE! We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of Recall Bulletins 16007 and 17287, the reprogramming procedure...
Forum - 10/04/2017
... component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to replace the other components (with reduction for overlap, if any). Service management authorization for OLH and excessive...
Forum - 10/17/2017
... is correct and the Mileage is correct. Does it show Powertrain applicable? 2nd-Determine LOP 3rd-Go into Labor Time Guide for your vehicle then, Preface then, Coverage Code Tables then, Powertrain Coverage Code Table, is your Labor Operation...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... these vehicles at the same time may result in complaints of poor drivability. However, the labor op to program both modules at the same time is restricted to 2017 MY only. I believe this is an error because 17419 only applies to MY 2018. I have contacted...
Forum - 11/21/2017
This may be resolved by adjusting Compatibility View settings. In Internet Explorer, navigate to www.autopartners.net. Press “Alt” on the keyboard. A menu bar will appear below the open tabs and lists: File, Edit, View, Favorites, Tools,...
Forum - 11/08/2017
Shop Supplies and Waste Disposal Fees Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are considered to be part of Service Agent's overall fixed operation expense and are not considered...
Forum - 11/16/2017
Update! Recall 17337-01 has been revised: Labor operation 9102934 now allows ECM and TCM reprogramming for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed...
What Would You Do - 10/17 - 09/27/2017
... administrator with the job card which included several printouts from the LTG, including labor operation 1020210 Headlining Trim Panel Replacement, 2023590 Rear Window Replacement, 2020380 Windshield Replacement, 1040150 Windshield Side Garnish Molding...
What Would You Do - 09/17 - 08/22/2017
... the toe. The warranty administrator submitted the transaction with the special coverage labor operation, appropriate labor, OLH for the gear, and all required parts associated with the repair. The technician comments supported the replacement of...
Forum - 05/04/2017
... bulletins or field actions, when multiple VINs are worked on at once, the VIN list from the “Open Recall Report”, or an Investigate Vehicle History (IVH) screen print must be attached to the job card. (Per Article 3.3, the documentation...
Forum - 04/26/2017
... Document ID 4738838 in the "Enter a Document ID" field. (The document is the LTG page for labor operation 0590062)....
Forum - 04/26/2017
... on there way, they come back for install of headliner, new JC, now you should use the same op as original leak, lamp, but you will now need a (R) for repeat repair, this is why you put in a rental... HERE IS UPDATE FROM GM:. If a vehicle leaves, the...
Forum - 04/24/2017
RE: 0590062: please refer to Global Document ID 4738838 : Labor Operation 0590062 DEF Top Off at PDI. As dlaw645 mentioned, in an excessive net situation, review the technician's comments supporting the quantity added during top off as well as the DEF...
Forum - 05/30/2017
... submitted a transaction for the replacement of the headliner on a new job card with the labor operation for the third brake lamp. All of the labor associated with the repair (replacement of the headliner) was claimed as OLH-consequential damage. A causal...
Forum - 05/25/2017
... the third quarter of 2016) resulting from a VIN/VINs reported as sold with an open safety or non-compliance recall. Unfortunately I don't have further detail or documentation. Kristen/jlwarranty ...
Forum - 05/26/2017
... Tool returns a participation amount as the full value of the repair (no assistance) and the dealer opts to offer policy assistance, DMA pre-approval must be obtained. Any deviation from the GM participation amount or range provided requires approval...
Forum - 06/05/2017
... reporting are excluded (Example exclusions: Customer Enthusiasm, Policy and Recalls,Goodwill Labor Operations)." Global Warranty Management User Manual: Article 6.4.2 Service Agent Summary Page....
Forum - 05/05/2017
Hi Kristen, So we received an email with our audit results back, and I as hoping you could help me out with a few questions. To make matters even worse, my service manager and I are completely new to warranties so we clearly have no idea what we...
Forum - 06/05/2017
... When a single separate component fails and damages another component/components, utilize the labor operationassociated with the source component (casual part). All parts and labor associated would be claimed on the same transaction, utilizing OLH asnecessary...
Forum - 06/30/2017
Thanks everyone for the responses! This particular VIN was a CPO vehicle, which requires the performance of all open or incomplete required field actions of any kind, including Service Update Bulletins (including expired SUBs). For a non-CPO situation;...
What Would You Do - 07/17 - 06/19/2017
... and completed a cylinder balance test. Engine vibration frequency was also checked with the pico scope. The technician then removed the transmission to inspect the flywheel. It was at this point that the technician found the cause of failure with...
What Would You Do - 08/17 - 07/25/2017
... to set the control to different modes during the test drive. The concern did not re-occur while operating in different modes. The technician documented that the condition is normal in defrost mode. Service management authorized for OLH due to the...
Forum - 07/14/2017
Your oil pan seal example is perfect. I interpret (and hope I am correct) that as if you remove the oil pan to fix the seal, you've ultimately done the same steps that you would do to replace the oil pan...therefore, use the replace oil pan...
Forum - 07/14/2017
... Warranty News. In regards to Straight Time repairs - GM has an established labor ceiling for labor operations with ST listed for base labor time. Unfortunately, the ceiling is not published - therefore you may reduce the requested labor time and/or...
Service Management Authorization POLICY CHANGES - 07/18/2017
... add the line to the job card. Management is no longer required to approve added lines to address open Safety, Emissions, and Non-Compliance recalls on dealer owned inventory. DMA/DMC contact is no longer required for Pre-Approval on policy decisions...
Forum - 07/18/2017
... the quality of transaction data received, the following transactions for battery replacement labor operation 4041510 or 4041520 require GM Authorization from the Warranty Support Center (WSC): Transactions on any model year vehicles with 250♦miles...
Forum - 12/02/2016
This transaction was submitted with the labor operation for the water pump, base labor, additional time to fill the cooling system, the pump and coolant charged out in the parts field. No submission of the reservoir and no request for leak analyze...
Re: What Would You Do - 04/16 - 04/29/2016
The service manager opted to handle the paint repair utilizing his empowerment. The customer was charged participation based on the recommended amount from the calculator. Additionally, the defects were handled on individual lines. Kristen/jlwarra...
Re: ROADSIDE CLAIMS FOR BUICK - 07/20/2016
[quote] cenia77: How do you claim a Buick for roadside when you work for a Cadillac dealership? Does it take different OP Codes? [/quote] I was under the impression that Roadside Assistance put in their own claims. i always put tow bils in as a sublet...
What Would You Do - 07/16 - 06/27/2016
... tested, and reinspected for leaks. In both cases, the warranty administrator applied the appropriate labor operation for the repair, confirmed that the appropriate parts were charged out, and submitted the transactions for payment. After review of...
What Would You Do - 10/16 - 09/27/2016
... the recommended values, inspected the tires and wheels, and performed a road test with the PicoScope. The data from the PicoScope was entered into the Vibration Analysis Worksheet. The technician then checked the imbalance of each tire/wheel on...
Forum - 09/01/2016
... performed. <Article 3.2.4 Authorization to Perform Repairs> While not considered an added operation (as cnkraemer stated, the line is already on the job card) these changes must be authorized by service management. ...
6T40 Transmission seal kit part numbers - 01/16/2017
... on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using these kits on warranty claims ?? 1G1PC5SB6D7183086 ...
Forum - 01/03/2017
Thanks everyone for the feedback & tips re: emissions coverage - it can definitely be a challenge! We continue to explore product/resource options to provide assistance to our members.
Forum - 01/19/2017
Hello! Definitely recommend using the labor operation that best reflects the cause of failure. Enter the transmission seal kit in the parts field. To address error 068: Either enter the part number for the failed part in the "Causal Part Number"...
Forum - 02/21/2017
... within the Warranty Community - select Warranty 101 and/or Global from the Monthly Columns drop down menu to review articles that may be especially helpful to a new or newer warranty administrator. Additionally, you can access the past year of...
Forum - 02/14/2017
... additional fluids i.e. engine oil, transmission fluid, coolant, DEF fluid (diesel applications), Optikleen are added during PDI, Service Agent is entitled to only the corresponding amount for the material plus parts handling allowance. Labor is...
Forum - 03/27/2017
Hopefully this provides some clarification to OLH & Consequential Damage: Other labor hours may be considered for extenuating circumstances after strategy based diagnostics has been completed. Management authorization and separate/unique on/off time...
Re: What Would You Do - 01/16 - 04/29/2016
Thanks for the reply CNKRAEMER. This claim did indeed pay using the labor operation for the pump replacement under the Emission Limited Warranty. Kristen/jlwarranty
What Would You Do - 04/16 - 04/11/2016
... The truck owner felt that the dealer's determination was incorrect, and therefore sought the opinion of another Chevrolet dealer. The second dealer noted that the paint was peeling at the left rear fender, left rear quarter, and the lower portion of...
STRAIGHT TIME - 02/28/2016
... verified it and removed the door panel and tightened loose mounting bolts. When looking up the lop for the door panel it only pays .3 but I am trying to claim .5. How can I claim the .5 time for this repair as straight time? If I enter the labor op...
Re: GM SMART CARE - 02/01/2016
To further "Jdan11's" response: The labor operation for SmartCare 3 is 0600873 and the reimbursement amount is $75. Kristen / jlwarranty
Replacing NOX sensors - 10/23/2015
When submitting a claim for replacing the NOX sensors on a vehicle I chose the labor op for one bank to replace and then put the labor for the other bank in OLH along with time to perform the regens and fuel quality tests. It is now rejecting for OLH...
Re: What Would You Do - 08/15 - 10/20/2015
Thanks for all of the great responses! Yes, the transmission replacement operation is the correct route to take with this one! Kristen / jlwarranty
SEAT REPAIR - 08/20/2015
When replacing a seat back frame there is a labor op for 1.0 base time. My question is...is the time for removing the seat or the seat cover included in that time or can I claim OLH for that? When looking up repair procedures there are sections in the...
Re: Transmission Types - 12/08/2015
... or 6L90 (MYD) or Manual Transmission - Tremec 6-Speed (M10 MG9 MM6) **Because there are multiple options, access Vehicle Build in IVH to determine the RPO code for the vehicle's transmission. Kristen / jlwarranty...
What Would You Do - 12/15 - 12/01/2015
... payment by the warranty administrator. The warranty administrator submitted the claim with labor operation 0600743 with a $50 reimbursement. The claim rejected with error code 232: Repeat Repair. The same labor code, 0600743, was found on job card...
Your oil pan seal example is perfect. I interpret (and hope I am correct) that as if you remove the oil pan to fix the seal, you've ultimately done the same steps that you would do to replace the oil pan...therefore, use the replace oil pan...
Forum - 07/14/2017
... Warranty News. In regards to Straight Time repairs - GM has an established labor ceiling for labor operations with ST listed for base labor time. Unfortunately, the ceiling is not published - therefore you may reduce the requested labor time and/or...
Service Management Authorization POLICY CHANGES - 07/18/2017
... add the line to the job card. Management is no longer required to approve added lines to address open Safety, Emissions, and Non-Compliance recalls on dealer owned inventory. DMA/DMC contact is no longer required for Pre-Approval on policy decisions...
Forum - 07/18/2017
... the quality of transaction data received, the following transactions for battery replacement labor operation 4041510 or 4041520 require GM Authorization from the Warranty Support Center (WSC): Transactions on any model year vehicles with 250♦miles...
Forum - 12/02/2016
This transaction was submitted with the labor operation for the water pump, base labor, additional time to fill the cooling system, the pump and coolant charged out in the parts field. No submission of the reservoir and no request for leak analyze...
Re: What Would You Do - 04/16 - 04/29/2016
The service manager opted to handle the paint repair utilizing his empowerment. The customer was charged participation based on the recommended amount from the calculator. Additionally, the defects were handled on individual lines. Kristen/jlwarra...
Re: ROADSIDE CLAIMS FOR BUICK - 07/20/2016
[quote] cenia77: How do you claim a Buick for roadside when you work for a Cadillac dealership? Does it take different OP Codes? [/quote] I was under the impression that Roadside Assistance put in their own claims. i always put tow bils in as a sublet...
What Would You Do - 07/16 - 06/27/2016
... tested, and reinspected for leaks. In both cases, the warranty administrator applied the appropriate labor operation for the repair, confirmed that the appropriate parts were charged out, and submitted the transactions for payment. After review of...
What Would You Do - 10/16 - 09/27/2016
... the recommended values, inspected the tires and wheels, and performed a road test with the PicoScope. The data from the PicoScope was entered into the Vibration Analysis Worksheet. The technician then checked the imbalance of each tire/wheel on...
Forum - 09/01/2016
... performed. <Article 3.2.4 Authorization to Perform Repairs> While not considered an added operation (as cnkraemer stated, the line is already on the job card) these changes must be authorized by service management. ...
6T40 Transmission seal kit part numbers - 01/16/2017
... on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using these kits on warranty claims ?? 1G1PC5SB6D7183086 ...
Forum - 01/03/2017
Thanks everyone for the feedback & tips re: emissions coverage - it can definitely be a challenge! We continue to explore product/resource options to provide assistance to our members.
Forum - 01/19/2017
Hello! Definitely recommend using the labor operation that best reflects the cause of failure. Enter the transmission seal kit in the parts field. To address error 068: Either enter the part number for the failed part in the "Causal Part Number"...
Forum - 02/21/2017
... within the Warranty Community - select Warranty 101 and/or Global from the Monthly Columns drop down menu to review articles that may be especially helpful to a new or newer warranty administrator. Additionally, you can access the past year of...
Forum - 02/14/2017
... additional fluids i.e. engine oil, transmission fluid, coolant, DEF fluid (diesel applications), Optikleen are added during PDI, Service Agent is entitled to only the corresponding amount for the material plus parts handling allowance. Labor is...
Forum - 03/27/2017
Hopefully this provides some clarification to OLH & Consequential Damage: Other labor hours may be considered for extenuating circumstances after strategy based diagnostics has been completed. Management authorization and separate/unique on/off time...
Re: What Would You Do - 01/16 - 04/29/2016
Thanks for the reply CNKRAEMER. This claim did indeed pay using the labor operation for the pump replacement under the Emission Limited Warranty. Kristen/jlwarranty
What Would You Do - 04/16 - 04/11/2016
... The truck owner felt that the dealer's determination was incorrect, and therefore sought the opinion of another Chevrolet dealer. The second dealer noted that the paint was peeling at the left rear fender, left rear quarter, and the lower portion of...
STRAIGHT TIME - 02/28/2016
... verified it and removed the door panel and tightened loose mounting bolts. When looking up the lop for the door panel it only pays .3 but I am trying to claim .5. How can I claim the .5 time for this repair as straight time? If I enter the labor op...
Re: GM SMART CARE - 02/01/2016
To further "Jdan11's" response: The labor operation for SmartCare 3 is 0600873 and the reimbursement amount is $75. Kristen / jlwarranty
Replacing NOX sensors - 10/23/2015
When submitting a claim for replacing the NOX sensors on a vehicle I chose the labor op for one bank to replace and then put the labor for the other bank in OLH along with time to perform the regens and fuel quality tests. It is now rejecting for OLH...
Re: What Would You Do - 08/15 - 10/20/2015
Thanks for all of the great responses! Yes, the transmission replacement operation is the correct route to take with this one! Kristen / jlwarranty
SEAT REPAIR - 08/20/2015
When replacing a seat back frame there is a labor op for 1.0 base time. My question is...is the time for removing the seat or the seat cover included in that time or can I claim OLH for that? When looking up repair procedures there are sections in the...
Re: Transmission Types - 12/08/2015
... or 6L90 (MYD) or Manual Transmission - Tremec 6-Speed (M10 MG9 MM6) **Because there are multiple options, access Vehicle Build in IVH to determine the RPO code for the vehicle's transmission. Kristen / jlwarranty...
What Would You Do - 12/15 - 12/01/2015
... payment by the warranty administrator. The warranty administrator submitted the claim with labor operation 0600743 with a $50 reimbursement. The claim rejected with error code 232: Repeat Repair. The same labor code, 0600743, was found on job card...
What Would You Do - 02/15 - 01/21/2015
... service manager at the local dealership for assistance with getting two recalls handled. The two open recalls were 14063 and 14113, replace ignition switch and replace ignition lock cylinder and ignition key. During the conversation the customer stated...
Re: What Would You Do - 03/15 - 04/27/2015
The warranty administrator opened a new job card to address the reimbursement for recall 13036. Once the recall reimbursement was addressed on the new job card; the claim was submitted and paid. Thanks for the responses! Kristen/jlwarranty
What Would You Do - 05/15 - 04/28/2015
... error 243: "reject 901 cannot be authorized and must be corrected." After reviewing the labor operation in SI, the warranty administrator accessed the vehicle build information in IVH to confirm that one of the 6.6L engine RPO codes was present, as...
Re: PDI FLUIDS - 12/24/2014
What was the error message when you submitted with the R authorization? ZPDI - labor op 0590052 - fluid claimed in miscellaneous net - auth code R with comments. Kristen / jlwarranty
Re: Question regarding technician documentation - 07/22/2015
... & accurate vehicle history file. The file may be in the form of a paper file that includes the shop copy of the job card or an electronic vehicle history as part of an electronic job card system or optically scanned paper job card copies. Electronic...
Re: Anyone have experience with processing 15067 for replacement tires? - 07/29/2015
... Center. Additionally a ZFAT transaction must be submitted in GWM to close the recall. Labor operation 9101302 Tire Inspection and/or Replacement Complete / 0.2 hours....
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
Re: Labor code ? - 10/18/2013
Try Op Code for reair, but enter zeroes for parts and Base Labor. Just enter Diag Time, and be sure to put the Case # in your comments. HTH, EH
Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
... The bulletin, # 07-00-89-037 says for a full day we can get $42, partial $21. Where is the labor op to claim it? Looks like a repair order will have to be written. Not sure how to go about getting paid though.......
EMISSIONS WARRANTY - 11/29/2013
... BODY IS COVERED UNDER POWERTRAIN. IT ISN'T, BUT THE VEHICLE HAS EMISSIONS WARRANTY STILL. LABOR OP 4021510, COMES UP WITH AN "E" MEANING 3/36. WHEN YOU LOOK AT WARRANTY AT A GLANCE THE THROTTLE BODY COMES UP AS E1. IN THE P&P MANUAL UNDER 1.2.3.3 EMISSION...
Re: Recall 13426 - 03/19/2014
... Now that the recall has came out, when you pull the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? [/quote] If...
Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... ADP, GWM, and GMPP, and no one can tell me what the problem, is how to correct it, or how to properly enter the transaction without causing extra work in Accounting. I have also tried, transmitting the claim, then add the deductible amount in GWM. But,...
Re: Chevrolet 5-Year Protection - 01/15/2014
... routine maintenance. (the message is available in the Message Archives: select the Advanced Search option, select the Message Status All radio button with the Reference Number entered). Oil Change - dexos1: 0600583 0.3 hrs (passenger car, light duty...
Re: Chevrolet 5-Year Protection - 01/15/2014
... 5-Year Protection Plus Program: Passenger Car Light Duty Trucks/ Crossovers/SUVs Services Labor Op Code (All Models) Labor Time Labor Time Oil Change - dexosTM1 Z2359 0.3 0.3 Oil Change - Diesel includes DEF Z2356 NA 0.4 Tire Rotation* Z2357 0.2 0.3...
OLH punchtime vs. actual punchtime - 01/15/2014
... out in black and white? Based on his response and how he phrased it, I feel like it is sort of open to everyones own interpretation and he may not be certain in his answer. Also I feel like this could cause a technician to just sit on the clock. Feedback...
Re: Canada 2 year Scheduled LOF Maintenance - 01/24/2014
Doug Starr helped me with this labor operation 0600743 it paid $50.00 which is a GMC Sierra but it paid for a 2014 Canadian 2yr plan.Also he thinks 0600683 will work for a 2013 Canadian 2 yr plan. Relate info G_0000169465. The lop 0600753 must be for...
What Would You Do - 11/14 - 10/31/2014
... as a result of a concern with the sudden loss of power steering assist in vehicles with EPS and open recall 14118. The store had two different job cards with multiple controllers charged out. On one of the job cards the technician comments stated that...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... it depending on your dealerships restrictions and authority. Each recall has a different labor operation for rental. We are also supposed to get DMA pre-approval for extended rentals via the dealer after-sales empowerment portal / claim pre-approval...
Re: DEALERTRACK - 01/14/2016
... of paperwork will say void on them. I call it the Johnny 2 time system! :) 2. Service contract copies for some reason do not populate the tax on them, so check it prior to faxing to the contract company. If you go back and do a reprint the tax will...
Re: CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
... - Emission Control Systems Warranties THERE IS INFORMATION ON COVERAGE. If you look up a labor operation number and you see an "E" at the top it means emission coverage 3/36 "E1" means 7/70 (California) see manual "E2" means 8/80 Federal coverage CHECKED...
Re: GMPP SMARTCARE MAINTENANCE - 07/05/2012
... - $29.00 M0015 $29.01 - $32.00 M0016 $32.01 - $35.00 M0017 $35.01 and above Tire Rotation Labor Operation Allowable Code Labor Time M0021 0.5* *if applicable, add .3 to reprogram TPM sensor and submit as OLH ...and yes, delete the oil and filter and...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... • OnStar® - Plan Upgrade, Calling Minutes, past Subscriber Activation, Customer Activation Options. Based on this segment, I don't think you can submit anything toward the deductible for this customer using the letter....
Re: Taking a Poll - 04/13/2010
... time to time we do service Hummer and Saturns 3. my training consisted on how to look labor ops up on computer and how to input info into computer...learned most everything else by trial and error. 4. Warranty forum!!!! This is the best thing since sliced...
REJECTION FOR NOT MASTER WARRANTY - 07/08/2010
... NUMBER: 290522 RO DATE: 07/07/2010 TRANS TYPE: ZREG CATEGORY: CSAT JOB: 2 LABOR OP: T5609 AUTH#: SRC: DD VIN: 1G3NL52E82C255841 ODOMETER: 75384 ERA CLAIM #: 290522-2 OEM SAP TRANSACTION...
Re: Transportation Damage claims - 11/19/2009
... can tell the code is not printed on the delivery receipt either. I did notice though that it is an optional field for a ZTPT transaction type based on information contained within the GWM User Manual Appendix J (Transaction Type Matrix)....
... service manager at the local dealership for assistance with getting two recalls handled. The two open recalls were 14063 and 14113, replace ignition switch and replace ignition lock cylinder and ignition key. During the conversation the customer stated...
Re: What Would You Do - 03/15 - 04/27/2015
The warranty administrator opened a new job card to address the reimbursement for recall 13036. Once the recall reimbursement was addressed on the new job card; the claim was submitted and paid. Thanks for the responses! Kristen/jlwarranty
What Would You Do - 05/15 - 04/28/2015
... error 243: "reject 901 cannot be authorized and must be corrected." After reviewing the labor operation in SI, the warranty administrator accessed the vehicle build information in IVH to confirm that one of the 6.6L engine RPO codes was present, as...
Re: PDI FLUIDS - 12/24/2014
What was the error message when you submitted with the R authorization? ZPDI - labor op 0590052 - fluid claimed in miscellaneous net - auth code R with comments. Kristen / jlwarranty
Re: Question regarding technician documentation - 07/22/2015
... & accurate vehicle history file. The file may be in the form of a paper file that includes the shop copy of the job card or an electronic vehicle history as part of an electronic job card system or optically scanned paper job card copies. Electronic...
Re: Anyone have experience with processing 15067 for replacement tires? - 07/29/2015
... Center. Additionally a ZFAT transaction must be submitted in GWM to close the recall. Labor operation 9101302 Tire Inspection and/or Replacement Complete / 0.2 hours....
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
Re: Labor code ? - 10/18/2013
Try Op Code for reair, but enter zeroes for parts and Base Labor. Just enter Diag Time, and be sure to put the Case # in your comments. HTH, EH
Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
... The bulletin, # 07-00-89-037 says for a full day we can get $42, partial $21. Where is the labor op to claim it? Looks like a repair order will have to be written. Not sure how to go about getting paid though.......
EMISSIONS WARRANTY - 11/29/2013
... BODY IS COVERED UNDER POWERTRAIN. IT ISN'T, BUT THE VEHICLE HAS EMISSIONS WARRANTY STILL. LABOR OP 4021510, COMES UP WITH AN "E" MEANING 3/36. WHEN YOU LOOK AT WARRANTY AT A GLANCE THE THROTTLE BODY COMES UP AS E1. IN THE P&P MANUAL UNDER 1.2.3.3 EMISSION...
Re: Recall 13426 - 03/19/2014
... Now that the recall has came out, when you pull the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? [/quote] If...
Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... ADP, GWM, and GMPP, and no one can tell me what the problem, is how to correct it, or how to properly enter the transaction without causing extra work in Accounting. I have also tried, transmitting the claim, then add the deductible amount in GWM. But,...
Re: Chevrolet 5-Year Protection - 01/15/2014
... routine maintenance. (the message is available in the Message Archives: select the Advanced Search option, select the Message Status All radio button with the Reference Number entered). Oil Change - dexos1: 0600583 0.3 hrs (passenger car, light duty...
Re: Chevrolet 5-Year Protection - 01/15/2014
... 5-Year Protection Plus Program: Passenger Car Light Duty Trucks/ Crossovers/SUVs Services Labor Op Code (All Models) Labor Time Labor Time Oil Change - dexosTM1 Z2359 0.3 0.3 Oil Change - Diesel includes DEF Z2356 NA 0.4 Tire Rotation* Z2357 0.2 0.3...
OLH punchtime vs. actual punchtime - 01/15/2014
... out in black and white? Based on his response and how he phrased it, I feel like it is sort of open to everyones own interpretation and he may not be certain in his answer. Also I feel like this could cause a technician to just sit on the clock. Feedback...
Re: Canada 2 year Scheduled LOF Maintenance - 01/24/2014
Doug Starr helped me with this labor operation 0600743 it paid $50.00 which is a GMC Sierra but it paid for a 2014 Canadian 2yr plan.Also he thinks 0600683 will work for a 2013 Canadian 2 yr plan. Relate info G_0000169465. The lop 0600753 must be for...
What Would You Do - 11/14 - 10/31/2014
... as a result of a concern with the sudden loss of power steering assist in vehicles with EPS and open recall 14118. The store had two different job cards with multiple controllers charged out. On one of the job cards the technician comments stated that...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... it depending on your dealerships restrictions and authority. Each recall has a different labor operation for rental. We are also supposed to get DMA pre-approval for extended rentals via the dealer after-sales empowerment portal / claim pre-approval...
Re: DEALERTRACK - 01/14/2016
... of paperwork will say void on them. I call it the Johnny 2 time system! :) 2. Service contract copies for some reason do not populate the tax on them, so check it prior to faxing to the contract company. If you go back and do a reprint the tax will...
Re: CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
... - Emission Control Systems Warranties THERE IS INFORMATION ON COVERAGE. If you look up a labor operation number and you see an "E" at the top it means emission coverage 3/36 "E1" means 7/70 (California) see manual "E2" means 8/80 Federal coverage CHECKED...
Re: GMPP SMARTCARE MAINTENANCE - 07/05/2012
... - $29.00 M0015 $29.01 - $32.00 M0016 $32.01 - $35.00 M0017 $35.01 and above Tire Rotation Labor Operation Allowable Code Labor Time M0021 0.5* *if applicable, add .3 to reprogram TPM sensor and submit as OLH ...and yes, delete the oil and filter and...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... • OnStar® - Plan Upgrade, Calling Minutes, past Subscriber Activation, Customer Activation Options. Based on this segment, I don't think you can submit anything toward the deductible for this customer using the letter....
Re: Taking a Poll - 04/13/2010
... time to time we do service Hummer and Saturns 3. my training consisted on how to look labor ops up on computer and how to input info into computer...learned most everything else by trial and error. 4. Warranty forum!!!! This is the best thing since sliced...
REJECTION FOR NOT MASTER WARRANTY - 07/08/2010
... NUMBER: 290522 RO DATE: 07/07/2010 TRANS TYPE: ZREG CATEGORY: CSAT JOB: 2 LABOR OP: T5609 AUTH#: SRC: DD VIN: 1G3NL52E82C255841 ODOMETER: 75384 ERA CLAIM #: 290522-2 OEM SAP TRANSACTION...
Re: Transportation Damage claims - 11/19/2009
... can tell the code is not printed on the delivery receipt either. I did notice though that it is an optional field for a ZTPT transaction type based on information contained within the GWM User Manual Appendix J (Transaction Type Matrix)....
Stock Vehicle & NPF ...& OLH - 01/18/2008
... order the reason for other labor hours. Separate on/off time punches are required for each labor operation with other labor hours, including on/off time associated with diagnosis time beyond published variable diagnosis time. • Technician inefficiency...
HYBRID WARRANTY - 02/06/2008
Hybrid warranty information may be found in DealerWorld within SI. Select the year, make and model form the drop down area. Select the Limited Warranty and Owner Assistance Information from the Owner's Warranty Books publication. Access the GM New Vehicle...
Forum Re-Organization - 07/22/2008
As this forum has grown, some areas have become more popular than others essentially becoming a catch-all. So, we've re-organized the categories to hopefully simplify things. Don't worry we didn't delete any posts. The following categories have been...
Re: Taking a Poll - 06/10/2008
... Too bad, two heads are better than one! I spent 41 years as a technician, business owner/operator and now sit at a computer all day. Not near as much fun! 1) 6 yrs. 2) Chev/Cadillac, Isuzu and Gm medium duty. 3) J&L class and Gm resourses. I have done...
Re: Taking a Poll - 08/25/2008
1. Since 1997 2. Chrysler and GM 3. Pretty much self taught 4. SI and J&L(so much help) 5. 15-20 6. Finding Labor ops 7. Typing 8. Reynolds 9. Michigan 10. Full time 11. Female 12. Dealer Trades, I was in Accounting for 8 years so I help when necessary...
Forum - 06/01/2023
... Vehicles must be scanned wtih SAVI or approved Dongle device at the time the repair order is opened....
Forum - 10/14/2020
... I then have to submit manually via Global. IF you have more than one line that has labor ops using the SPS codes make sure you change what I call the back screen otherwise it will use the first one you put it. On Trans claims if you do not click...
Forum - 06/22/2022
... GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty, or at a minimum, 12 months. All...
Forum - 07/31/2021
Techs usually look up their own opcodes and times, advisors book the tickets and verify that it is ready to go and print it to cashier. (CDK) The cashier sorts the invoices and puts the warranty tickets in a bin. I collect the bin each day and review...
New maintenance reimbursement rates chart - 11/01/2021
Since its live today, I removed old rates, simplified and cleaned it up a tad: This is for 1st Maintenance only, op codes 0600723, 0600743, 0600733 Envision Trax Acadia 2.0L 45 1.4L 41 2.0L 45 Encore...
Forum - 02/12/2018
... punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate time punch for OLH must be distinguishable from the other punch times for that job card, and support the amount of time...
Forum - 02/06/2018
UPDATE! I just got a response back from WSC regarding this question, and here's the response. What my opinion is, if the customer takes their vehicle to an outside shop, while still under warranty, I would offer a reimbursement at warranty rates. If...
Forum - 07/26/2018
... THE LIGHT DOES NOT COME ON. YOU CANNOT CLAIM DIAG TIME ON A TSB UNLESS IT IS CALLED OUT IN THE OPERATION CODE EXAMPLE 3 INITIAL PUNCH 0.3 ROAD TEST AND PULL CODES FOR SES CONCERN PUBLISHED TIME 1.0 PERFORM PUBLISHED...
Forum - 05/15/2018
If it's still under Bumper-to-bumper, why wouldn't it be covered? I'd use this labor op and you might be able to get an "add" of .2 for dye leak testing. 4417169 A/C System Analysis Effective Date: May 1, 2018 LABOR CODE: 4417169 Note:...
... order the reason for other labor hours. Separate on/off time punches are required for each labor operation with other labor hours, including on/off time associated with diagnosis time beyond published variable diagnosis time. • Technician inefficiency...
HYBRID WARRANTY - 02/06/2008
Hybrid warranty information may be found in DealerWorld within SI. Select the year, make and model form the drop down area. Select the Limited Warranty and Owner Assistance Information from the Owner's Warranty Books publication. Access the GM New Vehicle...
Forum Re-Organization - 07/22/2008
As this forum has grown, some areas have become more popular than others essentially becoming a catch-all. So, we've re-organized the categories to hopefully simplify things. Don't worry we didn't delete any posts. The following categories have been...
Re: Taking a Poll - 06/10/2008
... Too bad, two heads are better than one! I spent 41 years as a technician, business owner/operator and now sit at a computer all day. Not near as much fun! 1) 6 yrs. 2) Chev/Cadillac, Isuzu and Gm medium duty. 3) J&L class and Gm resourses. I have done...
Re: Taking a Poll - 08/25/2008
1. Since 1997 2. Chrysler and GM 3. Pretty much self taught 4. SI and J&L(so much help) 5. 15-20 6. Finding Labor ops 7. Typing 8. Reynolds 9. Michigan 10. Full time 11. Female 12. Dealer Trades, I was in Accounting for 8 years so I help when necessary...
Forum - 06/01/2023
... Vehicles must be scanned wtih SAVI or approved Dongle device at the time the repair order is opened....
Forum - 10/14/2020
... I then have to submit manually via Global. IF you have more than one line that has labor ops using the SPS codes make sure you change what I call the back screen otherwise it will use the first one you put it. On Trans claims if you do not click...
Forum - 06/22/2022
... GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for any remaining unused portion of such warranty, or at a minimum, 12 months. All...
Forum - 07/31/2021
Techs usually look up their own opcodes and times, advisors book the tickets and verify that it is ready to go and print it to cashier. (CDK) The cashier sorts the invoices and puts the warranty tickets in a bin. I collect the bin each day and review...
New maintenance reimbursement rates chart - 11/01/2021
Since its live today, I removed old rates, simplified and cleaned it up a tad: This is for 1st Maintenance only, op codes 0600723, 0600743, 0600733 Envision Trax Acadia 2.0L 45 1.4L 41 2.0L 45 Encore...
Forum - 02/12/2018
... punches are required on the technician’s time ticket for the OLH time claimed on each labor operation with OLH. The separate time punch for OLH must be distinguishable from the other punch times for that job card, and support the amount of time...
Forum - 02/06/2018
UPDATE! I just got a response back from WSC regarding this question, and here's the response. What my opinion is, if the customer takes their vehicle to an outside shop, while still under warranty, I would offer a reimbursement at warranty rates. If...
Forum - 07/26/2018
... THE LIGHT DOES NOT COME ON. YOU CANNOT CLAIM DIAG TIME ON A TSB UNLESS IT IS CALLED OUT IN THE OPERATION CODE EXAMPLE 3 INITIAL PUNCH 0.3 ROAD TEST AND PULL CODES FOR SES CONCERN PUBLISHED TIME 1.0 PERFORM PUBLISHED...
Forum - 05/15/2018
If it's still under Bumper-to-bumper, why wouldn't it be covered? I'd use this labor op and you might be able to get an "add" of .2 for dye leak testing. 4417169 A/C System Analysis Effective Date: May 1, 2018 LABOR CODE: 4417169 Note:...
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142
Results found: 55
1 2 3
Concern Not Duplicated - 05/17/2022
... repair a customer's concern, but in the end, no defect could be found. There are a series of labor operations, specific to a repair category that are published in the labor time guide to address these situations and to ultimately pay the technician for...
PDI Accessories 0590032 - 06/16/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
Missed Revenue - Recalls - 02/24/2022
... Allowance, Fluid Leak Analyze Find training videos for these and other Missed Warranty Revenue topics in the Training Video Library. This video covers Recalls GM states that whenever a vehicle subject to an open Required Field Action enters your vehicle...
Global Warranty Management Submission - 12/16/2016
... were not installed at the factory. Service Event, ZSET is used to register Service Agent Installed Options and for customer pay service transactions. The Service Agent Installed Option checkbox will appear when this transaction type is used. Select the...
Goodwill Tools - 03/26/2024
... be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Paint Repairs - 10/02/2018
... differently than other warranty transactions. Even if your dealership does not have a body shop you still need to understand how to properly code a paint transaction. You will also need to find a suitable sublet repair facility that will do your paint repair...
Transportation Transactions: Submissions - 02/24/2021
... in the video titled Transportation Claims-Inspection. Damage codes must be compatible to the labor operation(s) selected for the repair(s); if the damage code is incorrect, there is little, if anything that can be done to correct the error and there...
Warranty Briefs: The Causal Part - 08/13/2018
A typical warranty or policy repair includes a labor operation number that identifies the repair performed by the technician with the corresponding labor time and part(s) required to resolve the concern. The selection of the primary labor operation for...
Confirm Powertrain Coverage - 07/21/2023
... isn't covered while those new to the industry may simply be overwhelmed by the different coverage options. An efficient and effective means of confirming powertrain coverage is an advantage to everyone in the service department regardless of how long...
Investigate Vehicle History - 01/23/2018
... resource that allows users to view specific vehicle information that is necessary for a proper job card write up. We'll be highlighting all of the important sections of the report that should be used with every service transaction. Let's get started...
Missed Revenue - Parts Expediting - 02/02/2022
... Allowance, Fluid Leak Analyze Find training videos for these and other Missed Warranty Revenue topics in the Training Video Library. This video covers Parts Expediting It is impossible and unreasonable to expect that your parts department will always...
Warranty Coverage - 08/04/2021
... do you know what components or repairs coincide with the powertrain warranty? The covered labor operations are listed in the Labor Time Guide under the preface tab. Once there you will go into coverage codes tables, and then the powertrain coverage code...
Tire Pre-Authorization - 07/20/2022
... Tire Pre Repair authorization. Job card number, Job card date, VIN number, Current mileage, Labor operation Tire position, Tire brand and name, Sidewall type, Defect location Tire removal reason, TPC number from the tire, Tire size, DOT code While in...
Special Coverage Repairs - 09/24/2019
... and components covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule...
Panel Repairs - 05/25/2016
... corrosion is covered under the bumper-to-bumper warranty and is reimbursed using panel repair labour codes. Rust through perforation repairs are processed with different labor codes and processes. Panel repair labor codes are found in the Labor Time...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... damage from the failed part all parts and labor are submitted on one line using the labor operation that addresses the cause of failure. The transaction would have multiple parts base labor time, and OLH, if necessary. In this situation, OLH would be...
Other Labor Hours - 03/06/2023
... not to be paid simply because the technician has more time involved in a repair than the labor operation pays; there must be a solid, specific reason clearly spelled out to justify the time paid. Service management authorization is required on the job...
Maintenance Programs - 04/11/2024
... rotation, and MPVI within the first 12 months of ownership. Transactions are submitted using labor operation 0600733. Reimbursement amounts are listed here. The GMC Pro Grade Protection Program provides 1 maintenance visit, including an oil change, tire...
Battery Transaction Requirements - 06/02/2023
... using the DCBS, it is recommended to use the VIN scan feature which automatically populates the battery type. For vehicles with two batteries, including Stop/Start vehicles, each battery must be electrically isolated and charged individually, which will...
Courtesy Transportation - 04/12/2022
... satisfaction, which in turn, can instill a sense of customer loyalty. Here's some of the different options you have, how to properly utilize them, and most importantly, how to properly submit a claim for reimbursement. Regardless of the type of Courtesy...
Fluid Leak Analyze - 06/14/2018
... to the technician for leak test diagnosis, but it isn't shown as add time with any of the labor operations in the labor time guide. Leak test time, or fluid leak analysis as it is officially called is explained in the Preface section of the Labor Time...
Straight Time - 02/24/2023
Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time instead it lists "ST" for Straight Time. But what does this mean? And how does it affect your ability to properly submit...
New Cadillac CPO Limited Warranty - 10/01/2020
... starts at the date of sale. There is no deductible associated with the coverage. The Cadillac CPO Operations Guide can be found in GlobalConnect within the Certified Pre-Owned Operations App. Appendix A provides an overview of What is Not Covered under...
Repeat Repair Authorization - 10/02/2018
Repeat Repair - Shop Comeback Service management is responsible for determining that the current repair is the responsibility of GM and not the result of a previous improper dealer workmanship or diagnosis. Associated reject codes with this scenario...
Emissions Warranty Coverage - 07/21/2022
... coverage code indicators are found in the Labor Time Guide with the applicable labor operation for the specific year, make, and model. Each alpha/numeric combination indicates a coverage that applies to that code. The three Emissions related coverage...
... repair a customer's concern, but in the end, no defect could be found. There are a series of labor operations, specific to a repair category that are published in the labor time guide to address these situations and to ultimately pay the technician for...
PDI Accessories 0590032 - 06/16/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
Missed Revenue - Recalls - 02/24/2022
... Allowance, Fluid Leak Analyze Find training videos for these and other Missed Warranty Revenue topics in the Training Video Library. This video covers Recalls GM states that whenever a vehicle subject to an open Required Field Action enters your vehicle...
Global Warranty Management Submission - 12/16/2016
... were not installed at the factory. Service Event, ZSET is used to register Service Agent Installed Options and for customer pay service transactions. The Service Agent Installed Option checkbox will appear when this transaction type is used. Select the...
Goodwill Tools - 03/26/2024
... be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
Paint Repairs - 10/02/2018
... differently than other warranty transactions. Even if your dealership does not have a body shop you still need to understand how to properly code a paint transaction. You will also need to find a suitable sublet repair facility that will do your paint repair...
Transportation Transactions: Submissions - 02/24/2021
... in the video titled Transportation Claims-Inspection. Damage codes must be compatible to the labor operation(s) selected for the repair(s); if the damage code is incorrect, there is little, if anything that can be done to correct the error and there...
Warranty Briefs: The Causal Part - 08/13/2018
A typical warranty or policy repair includes a labor operation number that identifies the repair performed by the technician with the corresponding labor time and part(s) required to resolve the concern. The selection of the primary labor operation for...
Confirm Powertrain Coverage - 07/21/2023
... isn't covered while those new to the industry may simply be overwhelmed by the different coverage options. An efficient and effective means of confirming powertrain coverage is an advantage to everyone in the service department regardless of how long...
Investigate Vehicle History - 01/23/2018
... resource that allows users to view specific vehicle information that is necessary for a proper job card write up. We'll be highlighting all of the important sections of the report that should be used with every service transaction. Let's get started...
Missed Revenue - Parts Expediting - 02/02/2022
... Allowance, Fluid Leak Analyze Find training videos for these and other Missed Warranty Revenue topics in the Training Video Library. This video covers Parts Expediting It is impossible and unreasonable to expect that your parts department will always...
Warranty Coverage - 08/04/2021
... do you know what components or repairs coincide with the powertrain warranty? The covered labor operations are listed in the Labor Time Guide under the preface tab. Once there you will go into coverage codes tables, and then the powertrain coverage code...
Tire Pre-Authorization - 07/20/2022
... Tire Pre Repair authorization. Job card number, Job card date, VIN number, Current mileage, Labor operation Tire position, Tire brand and name, Sidewall type, Defect location Tire removal reason, TPC number from the tire, Tire size, DOT code While in...
Special Coverage Repairs - 09/24/2019
... and components covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule...
Panel Repairs - 05/25/2016
... corrosion is covered under the bumper-to-bumper warranty and is reimbursed using panel repair labour codes. Rust through perforation repairs are processed with different labor codes and processes. Panel repair labor codes are found in the Labor Time...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... damage from the failed part all parts and labor are submitted on one line using the labor operation that addresses the cause of failure. The transaction would have multiple parts base labor time, and OLH, if necessary. In this situation, OLH would be...
Other Labor Hours - 03/06/2023
... not to be paid simply because the technician has more time involved in a repair than the labor operation pays; there must be a solid, specific reason clearly spelled out to justify the time paid. Service management authorization is required on the job...
Maintenance Programs - 04/11/2024
... rotation, and MPVI within the first 12 months of ownership. Transactions are submitted using labor operation 0600733. Reimbursement amounts are listed here. The GMC Pro Grade Protection Program provides 1 maintenance visit, including an oil change, tire...
Battery Transaction Requirements - 06/02/2023
... using the DCBS, it is recommended to use the VIN scan feature which automatically populates the battery type. For vehicles with two batteries, including Stop/Start vehicles, each battery must be electrically isolated and charged individually, which will...
Courtesy Transportation - 04/12/2022
... satisfaction, which in turn, can instill a sense of customer loyalty. Here's some of the different options you have, how to properly utilize them, and most importantly, how to properly submit a claim for reimbursement. Regardless of the type of Courtesy...
Fluid Leak Analyze - 06/14/2018
... to the technician for leak test diagnosis, but it isn't shown as add time with any of the labor operations in the labor time guide. Leak test time, or fluid leak analysis as it is officially called is explained in the Preface section of the Labor Time...
Straight Time - 02/24/2023
Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time instead it lists "ST" for Straight Time. But what does this mean? And how does it affect your ability to properly submit...
New Cadillac CPO Limited Warranty - 10/01/2020
... starts at the date of sale. There is no deductible associated with the coverage. The Cadillac CPO Operations Guide can be found in GlobalConnect within the Certified Pre-Owned Operations App. Appendix A provides an overview of What is Not Covered under...
Repeat Repair Authorization - 10/02/2018
Repeat Repair - Shop Comeback Service management is responsible for determining that the current repair is the responsibility of GM and not the result of a previous improper dealer workmanship or diagnosis. Associated reject codes with this scenario...
Emissions Warranty Coverage - 07/21/2022
... coverage code indicators are found in the Labor Time Guide with the applicable labor operation for the specific year, make, and model. Each alpha/numeric combination indicates a coverage that applies to that code. The three Emissions related coverage...
CBG CPO Warranty Coverge - 04/13/2022
... not cover reconditioning work due to vehicle damage or normal wear and tear. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available in Global Connect under the GM Pre-Owned Programs Resource...
Technician Accounting of Labor Time - 01/24/2024
... reimbursement using time from a third-party time guide. In these cases, the dealer must submit a copy of the applicable published time from the third-party time guide a copy of the job card, and a copy of the technician time ticket with the warranty...
Sublet Repairs - 01/24/2024
... as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion of those warranty repairs. Sublet repair reimbursement is limited to...
Warranty Briefs: Wiring Harness Routing Diagrams - 02/10/2022
... claims. For instance, when submitting a transaction for wire-to-wire repair, you'll see a labor operation dependency field pop up. In that field, you must enter the document ID and the coordinates from the diagram. For further detail on wiring repair...
WPC Parts Return program - 03/09/2022
... the cost of the part that is charged back it's the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center is to...
Missed Revenue - Administrative Allowance - 08/28/2018
... and Fluid Leak Analyze. Find training videos for these and other Missed Warranty Revenue topics in the Training Video Library. This video covers Administrative Allowance. Administrative Allowances are paid on certain claims Warranty Parts Center Returns,...
Transportation Transactions: Inspections - 03/21/2022
... signature at time of delivery use either ePOD or paper receipt to record damages, not both. Paper copies of the ePOD receipt can be accessed and printed by logging on to the carrier's website or will be forwarded to the established dealer email. If a...
Warranty Briefs: Attaching a Document - 10/26/2022
Just before submitting a claim in GWM, there's an opportunity to attach a file. But what needs to be attached? What can be attached? With the recent restructure of Dealer Empowerment levels it is a good time to recap the document attachment process in...
Diesel Exhaust Fluid - 08/15/2017
... trucks built after 2010. During new vehicle prep, the vehicle's fluid levels are checked and topped off as necessary. A PDI transaction is generated and submitted with labor operation 0590052 for the quantity of fluids added. Labor operation 0590062...
General Comments - 10/10/2017
... with a signature, date, time, and explanation Approving the use of a Concern Not Duplicated Labor Operation Approving customer reimbursements Approving Straight Time repairs These warranty repair situations all require service management involvement...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... coverage and benefits that continue after the new vehicle warranty expires. Customers have the option of choosing the coverage that best suits their needs either Silver or Platinum, as well as the deductible and contract term. If a covered mechanical...
Warranty Resource Center - 04/29/2022
... the main Resource Center page, Select the Programs and Claims Submission tile then the Labor Operation Selection Tools Document link to find those helpful job aids and many more. Looking for the appropriate reimbursement for a Chevrolet Scheduled Maintenance...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... rotation, Multi Point Vehicle Inspection Maintenance is submitted as a ZREG transaction with labor operations 0600213. There are a few key points to keep in mind Service Agents must use genuine GM parts and fluids. The program includes two maintenance...
Service Management Approvals and Authorizations - 09/02/2022
... 2 hours, Policy adjustments, customer reimbursements up to $ Vehicle payments up to $1,000 (labor operation 0600005), and Incidental expenses up to $500 (labor operation 0600015). Authorization required prior to first transaction submission or at the...
Warranty Briefs: Creating an Add On Report - 10/18/2023
... warranty transactions to highlight any possible compliance concerns. While repairs with an added operation are not singled out in the Service Agent Analysis Summary Report (aka SASR) or within the Analyze Warranty tab there is a means of identifying...
Cross-line Warranty - 12/11/2023
... repair. The overall intent is to turn a potentially negative ownership experience into an opportunity for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation in cross-line...
Electronic Exchange - 12/22/2023
When your technicians need parts to repair a vehicle they are working on, they head to the parts department. Hopefully those parts are in stock, but sometimes they must be ordered. There are some parts, however, that can't be ordered the way most parts...
Cadillac Maintenance - 06/15/2023
... claims are submitted as a ZREG transaction type through Global Warranty Management with the appropriate labor operation based on the model and the service performed. Parts and oil are reimbursed at the published dealer net price plus applicable mark...
Warranty Briefs: Warranty Battery Replacements - 06/27/2023
... in the Battery Tester Code field of the warranty transaction with the battery replacement labor operation. Do not enter any spaces or hyphens when entering the Warranty Code in the Battery Tester Code field. If a Warranty Code is not included on the...
The Policy Evaluation Tool - 06/13/2023
... Portal in GlobalConnect. These instances should be rare and supported by a good business case. A copy of the approved Pre-Approval form must be attached to the job card and retained with the vehicle history folder. The form is not required to be attached...
Add On Repairs - 06/13/2023
... regarding their vehicle. The Warranty Administrator must ensure that add on repair approvals are properly documented on the job card. During the submission process, there is a box to be checked if the labor operation being submitted is a repair that...
Tire Coverage - 07/21/2022
... wear and tear, lack of maintenance, or road hazards. Examples for lack of maintenance include improper tire inflation, repair, and tires that show wear due to the lack of tire rotation. Alterations to the vehicle, racing, and vandalism that directly...
Cadillac CPO Limited Warranty - 05/04/2022
... Pre-Owned warranty; however, the warranty is NOT bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March will tell you what's covered. You can find it in GlobalConnect in the Dealership Policies Procedures and Manuals Quicklinks section. In...
Customer Participation - 03/20/2020
... total cost of the warranty repair and participation levels of everyone involved will be properly documented and accounted for. The job card and warranty transaction submission should include all of the same required fields as a regular warranty transaction and...
Warranty Briefs: GWM User Manual - 05/25/2022
... Management it may not be referred to quite as often as the Service P&P Manual. Take a moment to open and review all the GWM User Manual has to offer! ...
... not cover reconditioning work due to vehicle damage or normal wear and tear. The list of labor operations that require pre-approval and are blocked from automatic payment through GWM is available in Global Connect under the GM Pre-Owned Programs Resource...
Technician Accounting of Labor Time - 01/24/2024
... reimbursement using time from a third-party time guide. In these cases, the dealer must submit a copy of the applicable published time from the third-party time guide a copy of the job card, and a copy of the technician time ticket with the warranty...
Sublet Repairs - 01/24/2024
... as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion of those warranty repairs. Sublet repair reimbursement is limited to...
Warranty Briefs: Wiring Harness Routing Diagrams - 02/10/2022
... claims. For instance, when submitting a transaction for wire-to-wire repair, you'll see a labor operation dependency field pop up. In that field, you must enter the document ID and the coordinates from the diagram. For further detail on wiring repair...
WPC Parts Return program - 03/09/2022
... the cost of the part that is charged back it's the entire warranty transaction. And with minimal operating margins, every chargeback is a needless reduction to the bottom line. The key to a successful relationship with the Warranty Parts Center is to...
Missed Revenue - Administrative Allowance - 08/28/2018
... and Fluid Leak Analyze. Find training videos for these and other Missed Warranty Revenue topics in the Training Video Library. This video covers Administrative Allowance. Administrative Allowances are paid on certain claims Warranty Parts Center Returns,...
Transportation Transactions: Inspections - 03/21/2022
... signature at time of delivery use either ePOD or paper receipt to record damages, not both. Paper copies of the ePOD receipt can be accessed and printed by logging on to the carrier's website or will be forwarded to the established dealer email. If a...
Warranty Briefs: Attaching a Document - 10/26/2022
Just before submitting a claim in GWM, there's an opportunity to attach a file. But what needs to be attached? What can be attached? With the recent restructure of Dealer Empowerment levels it is a good time to recap the document attachment process in...
Diesel Exhaust Fluid - 08/15/2017
... trucks built after 2010. During new vehicle prep, the vehicle's fluid levels are checked and topped off as necessary. A PDI transaction is generated and submitted with labor operation 0590052 for the quantity of fluids added. Labor operation 0590062...
General Comments - 10/10/2017
... with a signature, date, time, and explanation Approving the use of a Concern Not Duplicated Labor Operation Approving customer reimbursements Approving Straight Time repairs These warranty repair situations all require service management involvement...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... coverage and benefits that continue after the new vehicle warranty expires. Customers have the option of choosing the coverage that best suits their needs either Silver or Platinum, as well as the deductible and contract term. If a covered mechanical...
Warranty Resource Center - 04/29/2022
... the main Resource Center page, Select the Programs and Claims Submission tile then the Labor Operation Selection Tools Document link to find those helpful job aids and many more. Looking for the appropriate reimbursement for a Chevrolet Scheduled Maintenance...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... rotation, Multi Point Vehicle Inspection Maintenance is submitted as a ZREG transaction with labor operations 0600213. There are a few key points to keep in mind Service Agents must use genuine GM parts and fluids. The program includes two maintenance...
Service Management Approvals and Authorizations - 09/02/2022
... 2 hours, Policy adjustments, customer reimbursements up to $ Vehicle payments up to $1,000 (labor operation 0600005), and Incidental expenses up to $500 (labor operation 0600015). Authorization required prior to first transaction submission or at the...
Warranty Briefs: Creating an Add On Report - 10/18/2023
... warranty transactions to highlight any possible compliance concerns. While repairs with an added operation are not singled out in the Service Agent Analysis Summary Report (aka SASR) or within the Analyze Warranty tab there is a means of identifying...
Cross-line Warranty - 12/11/2023
... repair. The overall intent is to turn a potentially negative ownership experience into an opportunity for customer satisfaction. Questions regarding a specific situation should be reviewed with your GM Service Representative. Participation in cross-line...
Electronic Exchange - 12/22/2023
When your technicians need parts to repair a vehicle they are working on, they head to the parts department. Hopefully those parts are in stock, but sometimes they must be ordered. There are some parts, however, that can't be ordered the way most parts...
Cadillac Maintenance - 06/15/2023
... claims are submitted as a ZREG transaction type through Global Warranty Management with the appropriate labor operation based on the model and the service performed. Parts and oil are reimbursed at the published dealer net price plus applicable mark...
Warranty Briefs: Warranty Battery Replacements - 06/27/2023
... in the Battery Tester Code field of the warranty transaction with the battery replacement labor operation. Do not enter any spaces or hyphens when entering the Warranty Code in the Battery Tester Code field. If a Warranty Code is not included on the...
The Policy Evaluation Tool - 06/13/2023
... Portal in GlobalConnect. These instances should be rare and supported by a good business case. A copy of the approved Pre-Approval form must be attached to the job card and retained with the vehicle history folder. The form is not required to be attached...
Add On Repairs - 06/13/2023
... regarding their vehicle. The Warranty Administrator must ensure that add on repair approvals are properly documented on the job card. During the submission process, there is a box to be checked if the labor operation being submitted is a repair that...
Tire Coverage - 07/21/2022
... wear and tear, lack of maintenance, or road hazards. Examples for lack of maintenance include improper tire inflation, repair, and tires that show wear due to the lack of tire rotation. Alterations to the vehicle, racing, and vandalism that directly...
Cadillac CPO Limited Warranty - 05/04/2022
... Pre-Owned warranty; however, the warranty is NOT bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March will tell you what's covered. You can find it in GlobalConnect in the Dealership Policies Procedures and Manuals Quicklinks section. In...
Customer Participation - 03/20/2020
... total cost of the warranty repair and participation levels of everyone involved will be properly documented and accounted for. The job card and warranty transaction submission should include all of the same required fields as a regular warranty transaction and...
Warranty Briefs: GWM User Manual - 05/25/2022
... Management it may not be referred to quite as often as the Service P&P Manual. Take a moment to open and review all the GWM User Manual has to offer! ...
Warranty Briefs: Wheel Alignment - 12/08/2017
... an alignment as a result of a defective component the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the recording of the before and after...
Warranty Briefs: Error 834 - 09/11/2018
... customer takes a vehicle out on a test drive and noticed the navigation system was not fully operational. The vehicle was taken to the service department and the concern was addressed and corrected. Again, there's no previous history on this vehicle no...
Servicing Vehicles From Canada - 06/20/2019
... advisors must verify proof of residency and ownership. This can be accomplished by making a copy of the customer's driver's license and vehicle registration and attaching it to the job card. It is also important to ensure the customer is a tourist and...
Perforation Corrosion Repairs - 08/25/2020
... time to support what they are asking to be paid. It's important to note that Straight Time labor operations cannot have Other Labor Hours in the transaction; all time, regardless of what or how something was repaired, goes in base time. Finally, many...
Major Assembly Replacements - 05/26/2021
... gasoline and diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following scenarios An assembly can be repaired for...
... an alignment as a result of a defective component the identified defective component labor operation includes the appropriate labor time as an add condition to the component repair. All alignment repairs require the recording of the before and after...
Warranty Briefs: Error 834 - 09/11/2018
... customer takes a vehicle out on a test drive and noticed the navigation system was not fully operational. The vehicle was taken to the service department and the concern was addressed and corrected. Again, there's no previous history on this vehicle no...
Servicing Vehicles From Canada - 06/20/2019
... advisors must verify proof of residency and ownership. This can be accomplished by making a copy of the customer's driver's license and vehicle registration and attaching it to the job card. It is also important to ensure the customer is a tourist and...
Perforation Corrosion Repairs - 08/25/2020
... time to support what they are asking to be paid. It's important to note that Straight Time labor operations cannot have Other Labor Hours in the transaction; all time, regardless of what or how something was repaired, goes in base time. Finally, many...
Major Assembly Replacements - 05/26/2021
... gasoline and diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following scenarios An assembly can be repaired for...
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